1 Message
Comcast Email NEW Outlook
I have a new laptop. When received last week I set up my Comcast email in Outlook with no problem until today. I have read all the things and verified all of the settings. I am entering the correct credentials. I removed the account and now I am unable to add it as a new IMAP account. Oddly enough, I can add it as a POP account, but that is not recommended. Why would I be able to add it as a POP account (pop3.comcast.net, port 995) and not an IMAP (impa.comcast.net, port 993) account?
user_ryhii3
3 Messages
6 months ago
This worked for me on my iphone using Outlook. I was having the same trouble as everyone here.
Disconnect from home wifi (I used cellular connection)
Email Address: ********@comcast.net
Display Name: Blank
Description: Blank
IMAP Hostname: imap.comcast.net
IMAP Port: 993
Port Security: SSL
IMAP Username: ********@comcast.net
IMAP Password: *****************
SMTP Hostname: smtp.comcast.net
SMTP Port: 465
Port Security: SSL
SMTP Username: ********@comcast.net
SMTP Password: *****************
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XfinityAirelle
Official Employee
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2.8K Messages
6 months ago
1. IMAP Server Address Typo – Double-check that you’re using imap.comcast.net (not impa.comcast.net). A small typo could be causing the issue.
2. Authentication Issues – If two-step verification is enabled on your account, you may need to generate an App Password for Outlook instead of using your regular password.
3. Security Settings or Firewall – Your new laptop's security settings, antivirus, or firewall may be blocking the IMAP connection. Temporarily disabling them could help troubleshoot.
4. Outlook Autodiscover Issues – Sometimes, Outlook struggles to auto-configure IMAP. Manually entering all settings (server, ports, encryption) in the advanced setup may help.
5. Comcast Email Account Issue – Try logging in to Xfinity Webmail to ensure there are no account issues preventing IMAP connections.
Since POP is working, that suggests the server itself is reachable, but something is preventing the IMAP handshake. Let us know if you still need help after these steps!
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user_84e7e9
Visitor
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5 Messages
6 months ago
I'm having a similar issue. I noticed my emails werent syncing properly on both my phone & Mac. I was able to delete the account on my phone & re-add it with no issues. My Mac is another story. Every time I try to add it, I get an error. I've confirmed the settings multiple times. So frustrating.
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Mike1985
Contributor
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16 Messages
3 months ago
To use Outlook in the web email settings security select Third party access
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jubrand
Contributor
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49 Messages
2 months ago
Same issue for me. At first when I would try to send emails from my account, they never left the outbox. Then I switched back to legacy Mac outlook and still had the same issue. It will get my emails, but I can't send them.
I switched back to the new outlook for mac and deleted my xfinity account and now when I try to add it, I get "we encountered an error while adding account".
The password is correct, I have third party access granted on the xfinity side, and I can't find a way to create an app password for xfinity.
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