Visitor
•
1 Message
Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.
- Removed xfinity app from Roku TV.
- Restarted the roku TV using restart feature (also tried turning device off/on).
- Added xfinity app back, relogged in
- Checked for Roku system updates, system is already up to date
- Cleared cache and data on roku device by resetting network connection
- Checked internet connection, confirmed other apps are working/streaming successfully.
XfinityAmandaB
Official Employee
•
2.4K Messages
3 months ago
0
0
Ribstone51
Frequent Visitor
•
11 Messages
3 months ago
The error message I receive is Error: TVAPP-00116
4
0
Ribstone51
Frequent Visitor
•
11 Messages
3 months ago
This is the 3rd time I have had this problem in the past month.
1
0
user_bh0l56
Visitor
•
1 Message
2 months ago
my roku is not working with my xfinity service
3
user_xboh2q
Visitor
•
1 Message
2 months ago
For two days now I’ve been trying to login on my Roku 4 4400 X. I’ve tried all the steps I use the app. I’ve reset deleted downloaded everything nothing seems to work
1
0
user_oxd5og
Visitor
•
1 Message
2 months ago
I am having the same issues with multiple Rokus, different models as well. I have removed the app, reinstalled, reset the network, factory defaulted the Rokus. The only solution I can find is that I have to reboot the Rokus every time I want to use xfinity stream. The app just doesn’t start up otherwise. It just spins and times out. I can reboot it and get right in. Once I am in, it works fine. No issues with any other apps on the Rokus. No issues getting in on iPhones/tablets. It’s been an ongoing issue for weeks and has progressed to the point that I have to reboot the Rokus just to get in.
0
0
user_3ef60f
Visitor
•
3 Messages
2 months ago
What is the resolution here? Same issue. Seems like an Xfinity issue because everything else works on Roku TV. Please advise error 00016
1
0
user_d9601c
Visitor
•
1 Message
2 months ago
Having the same issue here, my error code is TVAPP – 00100. Could you please help ASAP? It says Thanks for being an Xfinity customer we had problem signing you into the app. Please try again later.
1
user_i8xppt
Visitor
•
1 Message
1 month ago
Hi! Has anyone been able to find a solution for this? I see multiple comments from official Xfinity channels asking the same question over and over but no real solutions so far.
For a lot of us, there are no error messages. The Xfinity stream app on Roku (ultra in my case), loads up the app but no channel images or previews. Upon picking a channel from the menu, it doesn’t stream and after a period of time, it throws up the “something went wrong…” message.
Other streaming apps such as Netflix, Prime, Hulu and Max are working fine.
Have there been recent updates to the app (last month or so?) and are we able to roll them back? Thanks!
1
0
user_p6fv3
Visitor
•
1 Message
1 month ago
same issue as well... I get the message "We had trouble signing you into the app. Please try again later." well I have been trying for days. in the lower right corner I have the following "(Error: TVAPP-00100)"
We have been streaming Xfinity on this roku for almost 3 years and all of a sudden it stopped working. The last software update was in 2022 and when I check it replies that it is all up to date so it does not appear that an update was pushed recently to have caused this. I tried uninstalling and reinstalling but no luck
1
0
user_y1v3qi
Visitor
•
2 Messages
1 month ago
I am having a similar issue, the app is unable to connect to live tv showing error code tvapp-00500
4
0
swhatch
Visitor
•
1 Message
25 days ago
I have a different issue. When I click on the Xfinity app on my Roku TV the app starts up but I get a screen saying "Watch it all on your device with the Xfinity Streaming app" and wants me to pay $48 a month for the priveledge! There is no option but to continue the signup process for this. I am a long-time Xfinity customer and have used the app not too long ago to watch a movie. What is going on?
1
0
user_8k2hft
Visitor
•
3 Messages
24 days ago
Having the same issue on one of the Roku in my house. Getting sick and tired of Xfinity claiming they helping and no resolution. This thread started in April and nothing posted to say it has been fixed
0
0
karalot1027
New Poster
•
3 Messages
17 days ago
Every Roku I have (4 total) will not let me watch Xfinity Stream as of 2 wks ago! I have done ALL of the troubleshooting and every other app works. THIS IS AN XFINITY STREAM ISSUE! FIX IT! We pay too much every month to not be able to stream!
2
user_mv3tlq
Visitor
•
1 Message
15 days ago
I am having the exact same issue with my Roku tv’s. The Xfinity stream app only works for pre-recorded items. I can’t watch live tv on it. It says you must be on your home network (which I have reset and checked numerous times) I have tried all
the above to no avail. Everything worked last week. We have Xfinity cable/internet/phone/mobile. This is ridiculous!
3
0