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MM24589
1st Topic

Visitor

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1 Message

Wednesday, April 23rd, 2025 9:06 PM

Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

  1. Removed xfinity app from Roku TV.
  2. Restarted the roku TV using restart feature (also tried turning device off/on).
  3. Added xfinity app back, relogged in
  4. Checked for Roku system updates, system is already up to date 
  5. Cleared cache and data on roku device by resetting network connection 
  6. Checked internet connection, confirmed other apps are working/streaming successfully. 

Question

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Updated 

2 days ago

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XfinityAmandaB

Official Employee

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2.2K Messages

22 days ago

 

MM24589 Thank you so much for stopping in for help with your Xfinity stream app not working on your Roku device. If you are still having issues, we would be more than happy to help. Could you tell me if you are getting any error codes or messages?

 

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Ribstone51

Frequent Visitor

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11 Messages

17 days ago

The error message I receive is Error: TVAPP-00116

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user_sfgiants5

Visitor

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1 Message

Did you find a fix for this error?  I am getting the same issue.  The Xfinity app was working great for a couple years but the last month has been horrible.  I get the app to load but guide or none of the channels will stream.  I have reinstalled and updated the app with no luck.  I am trying to use it on a Roku TV and a Roku stick plugged into a different tv with the same results.  The app seems better on my iPad.

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2 days ago

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Ribstone51

Frequent Visitor

 • 

11 Messages

17 days ago

This is the 3rd time I have had this problem in the past month.

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XfinitySara

Official Employee

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1.7K Messages

@Ribstone51 - Thank you for leaving comments with your shared concerns! You're in a great place for help :) Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. If you are still experiencing problems or the issue returns, please consider creating your own post so that we can properly address your particular account/service. Thank you!

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15 days ago

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