MM24589's profile

Visitor

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1 Message

Wednesday, April 23rd, 2025 9:06 PM

Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

  1. Removed xfinity app from Roku TV.
  2. Restarted the roku TV using restart feature (also tried turning device off/on).
  3. Added xfinity app back, relogged in
  4. Checked for Roku system updates, system is already up to date 
  5. Cleared cache and data on roku device by resetting network connection 
  6. Checked internet connection, confirmed other apps are working/streaming successfully. 

Official Employee

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2.1K Messages

2 hours ago

 

MM24589 Thank you so much for stopping in for help with your Xfinity stream app not working on your Roku device. If you are still having issues, we would be more than happy to help. Could you tell me if you are getting any error codes or messages?

 

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