Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

Did you find a fix for this error?  I am getting the same issue.  The Xfinity app was working great for a couple years but the last month has been horrible.  I get the app to load but guide or none of the channels will stream.  I have reinstalled and updated the app with no luck.  I am trying to use it on a Roku TV and a Roku stick plugged into a different tv with the same results.  The app seems better on my iPad.

Hey @user_sfgiants5 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app on the Roku. I would be more than happy to offer my assistance looking into this further for you. What is the error code you are seeing?

I don’t get any error codes. The app starts to load but never displays the channels. Eventually it says “something went wrong, pleas try again.”

Hi there, @user_sfgiants5 ! I'm very sorry for that error message your getting. Let's get your account pulled up so we can go into deeper troubleshooting with you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

@Ribstone51 - Thank you for leaving comments with your shared concerns! You're in a great place for help :) Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. If you are still experiencing problems or the issue returns, please consider creating your own post so that we can properly address your particular account/service. Thank you!

It worked last weekend for a day. I didn’t make any changes to get it to work. I just keep trying hoping it would work. I even have trouble trying to stream directly through the Xfinity website in my computer. The only thing that seems to be okay is my iPad or iPhone so not sure if the app works better with the iOS operating system. Either way the service was great until about 2 months ago. 

Hi user_3ef60f! Thanks for reaching out on our Forum, letting us know that you are also getting an error code when watching the Stream app on your Roku. I certainly understand the importance of getting this fixed, and we do apologize for any inconvenience or frustration this has caused. 

For troubleshooting purposes, are you getting this error or running into any issues when accessing the Xfinity Stream app on a mobile device (mobile phone, laptop, etc.)? 

Greetings @user_d9601c, I hope the day has been treating you well, thanks for taking the time to post here on our community forum. Sorry to hear about the errors codes you are receiving. Is this issue also happening on your Roku? Do you get the same error when signing in on other devices?

Hello user_y1v3qi! Thanks for reaching out to our XFINITY Community Forum. Rest assured, you have reached the right team to assist you with your app error code concerns. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 
 

App not working.  This seems to be a common issue.  Cleared cache, restarted TV, uninstalled and reinstalled app.  No dice.  Maybe ya'll should fix it instead of gaslighting people, as this has been a problem since it's inception. You should fix it or get out of the streaming game.

I am having a similar issue ONLY with xfinity app on ROKU. It works on iPhone and iPad. Likewise, have done ALL recommended trouble shooting. The app opens but doesn’t show that I have access to any live tv

Hey @swhatch, Thank you for visiting our official Xfinity Forums Community support page. I have not seen the messaging that you say is being displayed. Do you currently subscribe to our Xfinity Video services? Would it be possible to also post a picture of the screen you are seeing populated so we can assist in troubleshooting further? Hope to hear from you soon. 

I’m having the same issue. This form is a dark hole because no support is given here.  The agent that respond via the Xfinity app are the nicest bunch of useless people and quick to want to upsell you without fixing the issue. I’m ready to cancel streaming service 

I was able to resolve my issue by following this article:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts