Regular Visitor
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4 Messages
How do I keep Xfinity updates that are going out every couple of hours from bricking my modem?
Xfinity is pushing out faster speeds in my area and it keeps bricking my modem. I have to factory reset it and redo all the passwords and WiFi names before I can get service back. The Xfinity tech said he had to provision it and after that, I should have no trouble. Well, it's been bricked 4 times since then in a day's time. It's really, really annoying. I wish Xfinity wasn't so incompetent with their updates. How can I keep them from bricking my modem every few hours? I'm working hard to not use a string of obsenities here. It's maddening that Xfinity doesn't care how much havok they cause.
XfinityBenjaminM
Official Employee
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2.4K Messages
1 month ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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