Xfinity Rewards - "Tickets on us: Jurassic World Rebirth Two Free Tickets" - Where is this offer?

Finally a good reward and it seems they're out of supply an hour after I get the e-mail

@XfinityJeniece​ Yes, I see other rewards offered.  I redeemed the Jurassic World Activity Kit offer just now.  Last week I redeemed the tickets for How to Train Your Dragon.  Is there a limited supply for Jurassic World?  I have not encountered this issue before with the free tickets rewards.

Thanks for confirming! They should be available to you as long as you are in the right tier, as I am not aware of the supply being gone. Let me see if we can troubleshoot the issue on our end. Please send us a Direct Message with your full name and your full address.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Hi there, @soakley75 I do apologize for the inconvenience. With these types of rewards, the tickets are offered while supplies last.-Richard

I went as soon as I got the email…

I went back to the email and read the fine print.  It includes the phrases "while supplies last" and "Comcast reserves the right to modify or cancel offer at any time."  I guess all the codes were redeemed or too many people were redeeming the reward, so Comcast removed it as an option.

@user_ahcziw Thanks for adding to the post. Are you able to clear your cache and cookies to try again? 

Same thing here..very disappointing 

@user_k06e2d Thanks for adding to the post. Which email address did the offer come from? 

came here too after the email, no way they are out of tickets for an event that says till July 17th... an entire month, but all the jurrasic park tickets were given out to customers within 30 minutes of the deal...?

I dunno what is going on but not very proper whatever it is..

Same issue as well here (diamond tier, etc.). That said, Xfinity has pulled this same clueless stuff multiple times before with tickets and other good offers where they didn't show up until well after we were notified and the"customer service" folks here were totally clueless yet felt they knew enough to give incorrect responses (which they didn't). Just keep checking each day and they will likely show up. Until one of them actually gives more than a rote answer from a script (like referring to while supplies last and asking for DMs to solve a problem that is not an issue just for individuals) and actually investigates the issue to get it fixed, nothing will happen so just be patient. 

@adam_WM Thanks for reaching out! The Xfinity Rewards surrounding Jurassic World were just added today, however we don't have any details about the offers. We are waiting for an update, so we can provide additional information. Thank you for your patience!

That’s the worst. First reward I ever tried to get and it didn’t work. I thought it was too good to be true. Oh well. Lesson learned. Just won’t waste my time next time I see a too good to be true email. 

user_51ppxv  check out the reply from @XfinityMartyR  above: The Xfinity Rewards surrounding Jurassic World were just added today; however, we don't have any details about the offers. We are waiting for an update, so we can provide additional information. Thank you for your patience!