Skip to main content

    Support

    Offers

U
user_3wc9sd
1st Topic

Visitor

 • 

1 Message

Sunday, July 13th, 2025 5:08 AM

Hidden charges

I have Xfinity customer for the last 7 years I have never went thru so much difficulty with any internet service than Xfinity they charge me 100 for professional installation without even telling me I was told it's something with their service they have to send someone to check but was charged 100$ call 5 times talk to 5 different agent all told me don't worry we will take care problem a week later I'm still with same problem they give false information and hidden charges you so shady so bad I'm Looking for different services to get out 

Question

 • 

Updated 

6 hours ago

6

1

0

XfinityChristy

Official Employee

 • 

2.1K Messages

6 hours ago

 

user_3wc9sd Hello, thank you for reaching out via our Xfinity Community Forums. I'm sorry to hear about the incredibly frustrating experience you've had with your Xfinity service recently. Seven years is a long time to be a loyal customer, and it's clear we've fallen short of your expectations, especially with the installation charge and ongoing service issues. This is not the experience we want you to have. I'd like to help get this resolved for you. Please send us a direct message with your full name and service address. This will allow me to look into the installation charge, understand the recurring problem, and straighten out any incorrect billing on your account.
 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

0

0

forum icon

New to the Community?

Start Here