Visitor
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1 Message
xfinity WIFI hotspot near where I am now is not working
This is the 3rd day I am trying to fix the issue. Xfinity told me that it would be fixed by 9pm last night but it is not fixed. I am considering canceling my service.
Visitor
•
1 Message
This is the 3rd day I am trying to fix the issue. Xfinity told me that it would be fixed by 9pm last night but it is not fixed. I am considering canceling my service.
XfinityArmand
Official Employee
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2.2K Messages
10 hours ago
Thank you so much for taking the time to reach out to Xfinity Support @user_u5f7gy! We are so glad to hear from you and want to assist in any way that we can to ensure you're having the best experience with your service. No worries! You have reached out to the best team to assist in getting things squared away. So that we can get started, please feel free to shoot us a private message with you details and we can get things moving from there. 😉
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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