Visitor
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1 Message
Did I Get A Scam/Spam Xfinity Sales Call?
This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY.
The full message was:
”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day.”
Is this message ligitimate? If not, who do I report it to? And how do I report it?
Thank you!
user_0e869a
Visitor
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2 Messages
1 year ago
I have had three calls within two months from three different people.
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neverflw
Contributor
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12 Messages
1 year ago
Got the same call. I asked them whether they were spammers and started insulting me. Point proven.
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user_dc4612
Visitor
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1 Message
1 year ago
I got this same call from comcast, the message was similar but said I covet the same package I currently have, but way cheaper. They a number to contact but when you call, it says call can't be completed. The number is [Edited: "Personal Information"], I think SPAM, can something be done about these calls? I'm in Oregon.
Kim
(edited)
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user_8358cf
Visitor
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2 Messages
1 year ago
On going scam that Comcast does not address or warn about. The Comcast system is being hacked.
Phone call from Xfinity offering a special 3 year discount if you pay the first six months by Target gift card. Received email and text FROM the Comcast system verifying details and payment of my next months bill from an unidentified bank account.
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user_c88169
Visitor
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2 Messages
1 year ago
I was scammed for $400. I was offered $79.99 a month for three years if I paid in advance with a Target gift card. The number to call is [Edited: "Personal Information"] ext 1. The promo Cade is XTV 682423T. Unfortunately I bought the gift card with a debit card instead of a credit card so now I can’t get my money back.
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user_0e9f3f
Visitor
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2 Messages
11 months ago
I received a voicemail about xfinity/target promotion about saving 50% of my entire bill until June. It’s very shameful that I fell for it. Does xfinity have data bridge that they’re unaware of? They had all my account information. They brought my balance to $0. They knew my name, phone #, address. Does xfinity even care? Maybe it’s time to move on. Because my service provider couldn’t not protect data. If they are able to mirror my account and act like they xfinity costumer service what else do they have? My card info! Big companies like xfinity are always lazy and careless protecting their customers. From what I can see online, this scam has been going on for a while and they haven’t done anything about it. It soooo shameful and careless of you xfinity.
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user_221141
Visitor
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8 Messages
11 months ago
We were contacted about price reduction with Target gift card scam. We didn't provide any information or furnish a gift card but our bill shows it was just paid. Has our account been compromised? We use two step verification, no notification for two step was sent to my phone prior to payment posted text message. We just changed our account password and removed our credit card info. Anything else we need to do?
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bcorcor
Visitor
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1 Message
11 months ago
I also received a similar call to this. Received a voicemail and didn't call back as it seemed suspicious.
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TigerTwig
Visitor
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2 Messages
11 months ago
I received a call stating I'm entitled to a 50% discount for having Comcast. I think it's a trick or fraudulent tactic to get information.
Did you call? Do you have a 50% off for customers?
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user_5c4549
Visitor
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2 Messages
11 months ago
A few days ago I received a call from a fake Xfinity rep that was automated. The voicemail sounds legit with Xfinity callback number to receive a discount on my existing services. I would only pay $79.99 a month for two years with no contract and can cancel anytime. Call them back Mon-Fri 9-4 PST. at [Edited: "Personal Information"].
Called them back and a guy said I qualified for this promo and needed to take advantage of it now as the discount ends in two days. I only had to pay the $320 upfront and use promo code "XRZ990" when calling the billing department. The guy went by "Smith". He gave the billing department phone number of [Edited: "Personal Information"] ext. 1 to talk with the billing Supervisor.
I called this number today and chose Ext.1. It went strait to "Smith" again and asked him why it did not go to the billing department. He couldn't answer and placed me on hold. Another man came on and he pretended to be the billing Supervisor. He asked me to verify my address and I did unfortunately, but I asked him to verify my Xfinity account number and he stated "Ok", then placed me back on hold and never came back.
They have hold music and it sounds like a call center in the background. I can't believe they have the Xfinity customer service call center setup to sound so legitimate.
[Edited: "Language"] for people who don't catch on to them and somehow give them their credit card or bank account info thinking that they will get this fake $79.99 a month no tax if they pay the initial $320 to start.
How do they have our Xfinity info and please do whatever it takes to secure our customer info so that we don't all fall victim to this scam.
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user_c5e198
Visitor
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1 Message
11 months ago
I just got a call from Augusta, GA offering me 50% off the account. She said if I want to ‘avail’ the offer, call back. Who even talks like that?
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123ktt
Visitor
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2 Messages
11 months ago
I received a voicemail from “Comcast Xfinity saying my account was eligible for 50% off. The number they gave to call back is [Edited: "Personal Information"] Is this legitimate?
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user_0ee0b2
Visitor
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2 Messages
10 months ago
Be aware of these numbers , they are part of a scam.
[Edited: "Personal Information"]
[Edited: "Personal Information"]
they sound completely legit.
Do not buy gift cards to pay for your Xfinity bill.
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user_76618a
Visitor
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2 Messages
10 months ago
I’ve been receiving phone calls regarding a 50% discount on my Xfinity account for months. I decided to answer the latest call from [Edited: "Personal Information"]; it had me call [Edited: "Personal Information"]. A person with a foreign accent answered (since Xfinity uses foreign people for customer service, I wasn’t to suspicious at first) offered no contract 3 years guarantee discount. The message and music while being on hold made it seem like I was speaking with Xfinity. They knew my phone number. It sounded like a scam when they said Target was subsidizing this discount and I would need to pay the first 6 months with either a Target credit card or gift cards upfront. It tried to dissuade me from opening a Target card because Target credit card has a $100 annual fee (that’s a lie). Unfortunately, I gave them my zip code, which they can associate with my phone number. Anyway, I told them I’ll call back after I get the Target credit card, which I’m not.
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Alina204
Frequent Visitor
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11 Messages
10 months ago
Yes, I fell for it! $330 lighter as of today. I finally got through a live Xfinity agent and I explained her my problem she said she ll put me through to the it department (I was unable to get in my account as well after the fraud happened) and she just dropped the call. I am saying she did it because she never called back.
I totally believe what others voiced in their comments, this must be an Xfinity inside job, probably from the overseas department.
The scammers knew everything about my account, email associated with it, how much I paid every month, the package I had, Everything. Also, their voicemail sounded exactly like the Xfinity one. As a 10 years customer I feel very unprotected now and disrespected by Xfinity. Coming here I see Xfinity is well aware of this scam for months, but I did not receive one single text letting me know about it, to be on the lookout. I am not tech/internet savvy, and I fell for it.and now, being on a fixed budget, I ll have to cancel/downgrade my services to make up for the $330 lost. I believe Xfinity and target share some guilt in this. Target is taking advantage of this scam since their gift cards are selling, and Xfinity is not losing anything since they do not reimburse/prorate the losses for their loyal customers, even if they knowingly let them be defrauded again and again.
The greed and the carelessness both companies show is outrageous. I will report both companies and the scam and I hope a class suit action will follow. I am extremely disappointed and this is when I couldn't believe Xfinity can get any lower. I pay $115/month for good internet, that is at best running at 50% of what s advertised, but since they are a monopoly in the area I did not have many recourses.
It is disheartening how powerless the customers are whenever we deal w Xfinity.
No help and awful customer support. That lady, hearing I just lost $330, and after an hour long call, she just dropped me and did not call back.
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