Skip to main content

    Support

    Offers

123ktt's profile
123ktt
1st Topic
1st Reply

Visitor

 • 

2 Messages

Monday, January 23rd, 2023 5:57 PM

Closed

Is my account eligible for 50% off?

I received a voicemail from “Comcast Xfinity saying my account was eligible for 50% off. The number they gave to call back is [Edited: "Personal Information"] Is this legitimate?

Question

 • 

Updated 

2 years ago

 • Edited

116

4

0

This conversation has been merged. Please refer the main conversation:

Did I Get A Scam/Spam Xfinity Sales Call?

Petek01

Contributor

 • 

135 Messages

2 years ago

If it sounds too good to be true..it probably is.    The call is a scam.

0

0

BruceW

Gold Problem Solver

 • 

26.3K Messages

2 years ago

I received a voicemail from “Comcast Xfinity saying my account was eligible for 50% off. The number they gave to call back is [Edited: "Personal Information"] Is this legitimate?

It's scam, a very nasty scam that's been reported here in the Forums a lot recently. See any of the many posts at https://forums.xfinity.com/conversations/search?page=1&sortKey=RECENT&q=scam. Customers have lost a lot of money.

A competent company would have posted prominent warnings about a widespread scam that has cheated many and appears to use leaked customer data, but Comcast hasn't bothered to do that. They really should.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

0

Petek01

Contributor

 • 

135 Messages

2 years ago

I answered the call one time.  The caller knew a lot of details about my bill, billing address and other info.  Another security breach?  They also wanted 3 months payment.

2

0

CCTimothyA

Problem Solver

 • 

785 Messages

@Chainsss We have not had any reports of account breaches on our accounts. You can reach out to our Customer Security Assurance team at 

their website, https://comca.st/3utIU3m or

Contact: 1-888-565-4329

6:00am - 2:00am EST, 7 days a week

 

I no longer work for Comcast.

2 years ago

0

Petek01

Contributor

 • 

135 Messages

If there have been no account breaches, then please explain how they knew my address, billing address, how much my monthly bill was etc...?  

2 years ago

0

CCChelseaA

Problem Solver

 • 

637 Messages

2 years ago

We truly do appreciate you taking the time to bring this to our attention! It is greatly appreciated!

If you've gotten a call claiming to be from us here at Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill?  If so, the FTC is aware of this scam.  If you get a call like this you can report it to     https://reportfraud.ftc.gov/#/
You can also report it to our Customer Security Assurance team by visiting the following link https://internetsecurity.xfinity.com/help/alerts
We encourage you to make these reports in an effort to stop false information spreading, and to protect our Comcast familys' accounts such as yourself!

4

Petek01

Contributor

 • 

135 Messages

@XfinityChelseaA​ We know it's a scam.  What  I would like to know is how the scammers knew details about my account.  

2 years ago

0

CCTimothyA

Problem Solver

 • 

785 Messages

I completely understand the concern, I would be concerned as well. We take our customers privacy and security very seriously, and want you to feel confident that your information is safe. If you feel like there is a possibility your information as been compromised, the next step would be to report it or our Customer Security Assurance Team. This a team that is dedicated in doing the necessary research, and has the tools to ensure your account information is secured. You can also see what issues have been reported. https://www.xfinity.com/idtheftclaimform

I no longer work for Comcast.

2 years ago

0

Petek01

Contributor

 • 

135 Messages

So much for trying to get to customer assurance: 400 Bad Request (xfinity.com)

2 years ago

0

CCGina

Official Employee

 • 

800 Messages

Thank you for letting us know. @Petek01!

 

I am able to view the link sent by @XfinityTimothyA, so clearing cache and cookies, or using incognito/private mode in your browser would allow you to access the site if there is an issue with the cookies, or a browser add-on, that are causing that error. The other links provided by @XfinityChelseaA are to report to the scam to the FTC and our Customer Security Assurance team, and I would definitely encourage reporting on those as well. We want to ensure that these scam calls are reported; we hate scammers and scam calls too. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here