Target Gift Card Scam

We were contacted about price reduction with Target gift card scam. We didn't provide any information or furnish a gift card but our bill shows it was just paid. Has our account been compromised? We use two step verification, no notification for two step was sent to my phone prior to payment posted text message. We just changed our account password and removed our credit card info. Anything else we need to do?

This conversation has been merged. Please refer the main conversation:

Did I Get A Scam/Spam Xfinity Sales Call?

Responses

XfinityNico

Official Employee

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553 Messages

2 years ago

Hello @user_221141, thanks for reaching out for help on our forums! You've reached the right team of experts, and we can certainly assist with answering questions about your account.

Do you have autopay set up on your account?

You can check this by following the instructions here: https://www.xfinity.com/support/articles/setting-up-auto-payments.

If you're autopay settings are enabled then it does not require logging in to process a payment.

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user_221141

Visitor

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8 Messages

@XfinityNico Should we pay the current amount due and request a refund back to the bank of whoever paid our bill?

2 years ago

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XfinityAirelle

Official Employee

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2.5K Messages

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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Again

Expert

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31.4K Messages

2 years ago

@user_221141

Have you gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill? If so, the FTC is well aware of this scam. If you get a call like this you can report it to https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

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user_221141

Visitor

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8 Messages

@Again reported to FTC. the internetsecurity.xfinity link appears to be broken.

2 years ago

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Customer Service

user_221141

Target Gift Card Scam

XfinityNico

user_221141

XfinityAirelle

Again

user_221141

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