Did I Get A Scam/Spam Xfinity Sales Call?

This afternoon (08/12/22) I received a pre-recorded voicemail supposedly from Comcast Xifinity. The number that called me was [Edited: "Personal Information"] in Rochester, NY.

The full message was:

”Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day.”

Is this message ligitimate? If not, who do I report it to? And how do I report it?

Thank you!

Responses

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user_3020f3

Visitor

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2 Messages

2 years ago

Just received this exact same promotion to pay with Target gift cards for 10 months and get 50% discount for 3 years. The phone number to call was [Edited: "Personal Information"]. They knew information about my account like current bill amount and said they paid the bill as part of the promotion.

How are they getting my billing information?

(edited)

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user_3020f3

Visitor

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2 Messages

2 years ago

I received the same scam... How do they have my account information?

COMCAST please contact me to explain how they have access to my account information.

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Again

Expert

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31.4K Messages

@user_3020f3

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

And, FWIW, @user_3020f3, no one from here will contact you outside of this forum.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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user_4f5be2

Visitor

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2 Messages

2 years ago

[Edited: "Personal Information"] is a scam will ask you to call back at [Edited: "Personal Information"]

Note: This comment was created from a merged conversation originally titled Scam

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CCBrandon1

Problem Solver

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770 Messages

Hello. Thank you for reaching out. We are committed to keeping you protected. Below are steps to help keep yourself protected.

Protecting Yourself From Fraud

We’re committed to helping you stay protected

Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second and a team of security experts who work to protect you 24 hours a day, 365 days a year.

Protect Yourself From Fraud

Your first line of protection is to enable two-step verification on your account. This extra step will help keep your account safe, even if someone gets your password. Once you enable two-step verification, we’ll text or email you a verification code before we allow an unrecognized device to sign in to your account.

Remember: Never share your verification code with anyone.

Also, you can manage and control your Xfinity account settings such as your username and password, authorized users, parental controls, saved payment methods and more through your account.

There are additional ways you can be proactive to ensure protection of your Xfinity account. First and foremost: Trust your gut. If a communication, whether it be an email, text message, or phone call claiming to be from Comcast or Xfinity, seems suspicious in asking for payment or personal information, call us at 800-xfinity (800-934-6489) to verify if the communication is legitimate.

Common Fraud Techniques

Bad actors may also try to impersonate Xfinity representatives or websites to obtain your personal information. Here are just a few ways to identify potential threats:

Fake payment requests
- Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle®.
  - If you receive an unexpected call, text, or email requesting that you make a payment on your account, we recommend you check your account balance first.
  - Then make a payment directly through the Xfinity website or thru the Xfinity app.
- Xfinity representatives will never ask for your username and password over the phone.
- Bad actors may have gained access to your personal information such as address, account number, balance due and even last payment amount on your Xfinity bill.
  - Always confirm you are interacting with authorized Xfinity representative before engaging in any transaction.
- When instructed to make a payment through a link in an email, be sure the webpage you are redirected to is secure.
  - To do that, simply click on the lock symbol in the address bar to verify the connection is secure.
Deceptive emails and phone calls
- Bad actors rely on misdialed phone numbers or making imposter calls from similar numbers to obtain your account and payment information.
  - If you’re unsure whether the person on the line is an authorized Xfinity representative, hang up and call 800-xfinity (800-934-6489).
- Xfinity uses multiple levels of review to ensure the accuracy of our emails, websites and text messages.
  - If you see a misspelling, low-resolution image or graphic, or other mistakes and inconsistencies, delete the communication, navigate away or contact us.
- Always check the email address of the sender.
  - If the email has an unrecognizable address but claims to be from Xfinity, don’t trust it.
- Never open links or attachments in unsolicited emails or text messages.
  - They may execute a disguised program such as malware, adware, spyware, or viruses that can damage or steal your data.
Misleading websites
- Some bad actors purchase similar website addresses to Xfinity – often with subtle typos or misspellings – to take advantage of people who accidentally navigate to those sites.
  - Once there, they may prompt you to make fake purchases, confirm or update your account credentials or install malware on your devices.
- These sites may be accompanied by creative replicas that look like popular websites like ours – or that of an authorized Xfinity partner – and may request you to confirm or update your account credentials.
  - Always double-check that the web address you’ve typed into your address bar is correct.
  - The correct address for Xfinity is xfinity.com.

Report Fraud

You can also find more tips on how to avoid scams, what to do if you were scammed, and how to report fraud, scams, and bad business practices by visiting the Federal Trade Commission’s Consumer Advice website.

Lastly, if you feel like you or someone you know has been the victim of phishing, spam, online fraud, phone scam, or another security issue, related to an Xfinity account, click here, to let Xfinity know about the abuse. You can also stay up to date on topics related to Internet security such as known Xfinity security alerts and top phishing scams here.

I no longer work for Comcast.

2 years ago

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K

kokopooffs

Visitor

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1 Message

2 years ago

I also received a voicemail saying “Hi there I'm calling you from Comcast Xfinity to let you know that your existing account is qualified for 50% off in order to avail the discount kindly call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day…”

I would love a discount too

(edited)

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CCZachary1

Problem Solver

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672 Messages

@kokopooffs I am glad that you brought this to our attention before calling. Please reach out to my Customer Security Assurance team and report this. https://internetsecurity.xfinity.com/help/report-abuse

I no longer work for Comcast.

2 years ago

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user_9331e5

Visitor

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2 Messages

2 years ago

Hello - Please note they are still scamming with Target and Comcast offers - 50% off your bill and prepay 5 months, 6th month is free but you have to pay with a TARGER GIFT CARD. complete scam they want you to call their bill dept @ [Edited: "Personal Information"] ext 1. Name is Herry

Note: This comment was created from a merged conversation originally titled Comcast and Target Offer

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CCMike1

Official Employee

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933 Messages

Hi @user_9331e5 Comcast takes security issues seriously and is committed to protecting our customers and other consumers against fraud and identity theft. If you're experiencing issues, please reach out to our CSA department.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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ki1o

Contributor

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112 Messages

Sadly this type of scam will never stop no matter how many times you report it to Comcast or the FTC. Just hang up and never give them any personal info.

I've never gotten a Comcast scam call, but I get them from Spectrum cable all the time. I've never had Spectrum or any company that they brought out or due business with. These scammers will call random numbers and spoof the number they are calling from. Since Comcast and Spectrum are big companies, someone is likely to be a customer of them and take the bait.

NEVER GIVE OUT ANY INFO TO A COMPANY, BANK, GOVERNMENT AGENCY, LAW ENFORCEMENT ETC... UNLESS YOU INITIATED THE CALL!!!

2 years ago

Again

Expert

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31.4K Messages

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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user_e829a9

Visitor

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2 Messages

2 years ago

I was contacted by phone and told I was eligible for a 50% reduction in my monthly fee if I paid 6 months up front and payment was made using a Target debit card. I know this is a scam, but played along. The person I spoke to said they would pay my next month's bill. After getting off the phone with this person, I received an email from Comcast saying a payment was made. I went to my account and the Comcast records show two payments from two different checking accounts. I am sure these payments are pending and will disappear tomorrow or the next day. During our conversation the person I was speaking to knew the last four digits of my Comcast account number and the amount of my standard monthly charge. How did they know that? Is there anything I need to do as a response to their knowledge of my phone number and my account number? Thanks. Kevin

Note: This comment was created from a merged conversation originally titled Target Debit Card Scam

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Again

Expert

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31.4K Messages

@user_e829a9

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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user_10b440

Visitor

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4 Messages

2 years ago

The scam is still ongoing and the fake Xfinity call center is still doing great. I have lost $750 to the scammers 2 days ago. When I have finally managed to get through to Xfinity security department, they have told me that I was the only person who reported this sort of scam to them. Now, I can see there are plenty of posts with identical scam description on this website. Why Xfinity does not send an email to all customers, warning them ? I also believe my account was hacked. The agent on the phone knew exactly what was the amount on my next bill and they have attempted to manually pay it from an account I do not recognize. At least Xfinity cancel the penalty fee for the check that wasn't mine and couldn't be covered. I would like some explanation from Xfinity as to what steps they are proactively taking in order to stop this ongoing fraud.

Note: This comment was created from a merged conversation originally titled Scam - 50% off the bill if prepaid

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Again

Expert

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31.4K Messages

@user_10b440

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

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user_566e53

Visitor

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2 Messages

2 years ago

I called someone about lowering my bill but realized it was a scam before agreeing to participate. Do I need to worry that they may charge my account or credit card?

Note: This comment was created from a merged conversation originally titled Target scam

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XfinityBillie

Official Employee

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3.3K Messages

Thank you for taking the time to reach out to us here our Xfinity Forums! That is a great question. Can you tell me a little more about the phone call? Did you provide them your account information or any credit card information?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_f1e007

Visitor

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2 Messages

2 years ago

I just received an offer for 50% off for two years as part of a Target cross promotion. The catch was paying the first 6 months in advance with Target Gift Cards. The call came from [Edited: "Personal Information"]. I was told to call into Billing & Finance at [Edited: "Personal Information"] with the Target cards to activate the discount. This sounds super sketchy so I'm trying to find out if you guys are actually offering this promotion.

Note: This comment was created from a merged conversation originally titled I received a call offering a 50% Discount - is this a legit offer or a spam call?

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Again

Expert

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31.4K Messages

@user_f1e007

It IS a scam.

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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user_4ccaf0

Visitor

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2 Messages

2 years ago

The caller left a msg on my cell that Xfinity was offering a great promo to reduce my monthly bill to $79.99 for a period of 3 years with no contract or penalties. I was asked to call back at [Edited: "Personal Information"]. As it sounded enticing, I called and spoke with an agent who walked me through the deal. The offer was that Xfinity was partnering with Target to offer this promo and a requirement was that I prepay the first 4 months of $320 by purchasing a Target gift card from a local store and calling the Xfinity billing department at [Edited: "Personal Information"] and redeeming the gift card.

I was told that I would not get billed for the first 4 months as a result of this up-front payment and thereafter I will get monthly bills for $79.99, taxes included. I was also offered a $100 visa gift card if I acted within 2 hours of this offer. Since it was late evening, I was given time till 12noon Friday 3/17 to take care of this transaction.

Getting suspicious of this, I went to an Xfinity forum and found out that this was a scam. It appears as if this scam has been going on for a few months and it needs to be stopped as they are doing a great job of mimicking Xfinity marketing and billing department and everything sounds like it could be the real Xfinity.

The scary part is they knew my full name, telephone number, the monthly subscription amount I pay Xfinity, and possibly my home address as well. It is very likely that there was a data leak from Xfinity to expose all this information to the scammers. Xfinity has not reached out to me with any warning about lost data. Either they don't know the data leak or are not admitting it. Xfinity needs to be investigated as well and our data needs to be protected!

Note: This comment was created from a merged conversation originally titled $79.99 per month for 3 years scam with prepayment using Target gift card

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CCJimmy

Problem Solver

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492 Messages

Hello @user_4ccaf0, thank you for taking the time to reach out to us! We will be happy to take a further look into things for you! Can you please send our team a direct message with your full name and full address? We are happy to help.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I no longer work for Comcast.

2 years ago

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DrCreepy

New Poster

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7 Messages

2 years ago

I am aware this is a scam. I received a call today from an 855 number claiming to be Comcast xfinity. The message they left says this.

Hi there just calling to remind you that fifty percent discount offer on your comcast xfinity account expires today ... in order to avail the discount please call back at [Edited: "Personal Information"] from 08:00 AM to 05:00 PM Pacific Standard Time thank you and have a great day.

Like I said I am aware it's a scam. But I just wanted to add to what others have said. Comcast has been aware of this for quite some time and not once has anyone from Comcast attempted to warn their customers of these scams. Specially this 50% off scam. I see it's mentioned over and over again. I would think after several hundreds of inquiries about this that Comcast would have looked into it and then sent out a email and or letter to it's customers warning us. I cringe to think how many people especially elderly people that have been scammed out of a lot of money. It's not like banks just give us our money back. These people are out hundreds to thousands of dollars and not a word out of Comcast. I also am ready to switch to another company for better pricing and better concern from a company. My bill is ridiculous and there's no way to change plans unless you call a person. You can only add services without speaking someone. Comcast is perfectly OK with people adding more to get more money but if you want to remove services suddenly it's a concern and must speak with someone. No wonder people are falling for these scams being desperate to cut their bill down.

Note: This comment was created from a merged conversation originally titled 50% off discount on bill

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CCJoshua1

Problem Solver

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567 Messages

Thanks for taking the time to let us know about this trouble you're having. We never want something like this to happen to anyone, @DrCreepy. We do have a team dedicated to preventing things like this, and if you ever have trouble with it, you can follow the steps here. For the bill, it's our goal to have you comfortable with your services and costs. We'd love to achieve that balance together. Would you be willing to send us a private message with your full name and address?

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

I no longer work for Comcast.

2 years ago

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user_c41304

Visitor

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4 Messages

Omg this just happened to me and I fell for it!! Just yesterday, they are telling me I need to purchase a $300 target card to pay the first 6 months then I don’t have to pay for 6 months and my bill will be $50. somehow they have access to my account and waived my bill for this month. Then today they charged my account $190 cancellation fee because I haven’t paid the 300. When I called to ask about the cancellation they kept repeating the same thing over… you need to pay or we cancel then when I mentioned that it is a scam they got upset and hung up!!! This is a crazy mess 😡🤬

FYI- here is the number that left the message [Edited: "Personal Information"]

2 years ago

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XfinityRoberto

Official Employee

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1.7K Messages

Hi there @user_c41304. I am sorry to hear that you fell for this scam. Here is a link on how to learn more about protecting your self of scams that are going around, https://www.xfinity.com/support/articles/protecting-from-fraud. Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle®. If you still need help with your account, please send us a direct message with your name and address. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_136575

Visitor

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2 Messages

This a pretty elaborate scam. They sound just as if you care calling xfinity - state message being recorded etc, read out my last 4 digits of my account number, also knew I was an autopay customer, exact amount of my last bill (how did they get that?) etc. Knew a little too much personal info about my account. Said Apple was a sponsor and asked for a $400 upfront payment via applepay to receive the discount for 2 years with no contract. Here is the phone # [Edited: "Personal Information"]. Has xFinity made any attempt to shut this scam down?

2 years ago

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CCCrystal1

Problem Solver

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528 Messages

Hi there! Here is a link on how to learn more about protecting your self of scams that are going around, https://www.xfinity.com/support/articles/protecting-from-fraud. Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle. If you still need help with your account, please send us a direct message with your name and address. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

I no longer work for Comcast.

2 years ago

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user_c41304

Visitor

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4 Messages

2 years ago

I am pretty sure that this is a scam I just fell for 😡🤬😟… this number [Edited: "Personal Information"] left a message saying and I quote, “Hi there this call is for valued customers of Comcast Xfinity to remind that today is the last day to take advantage of our exclusive 50% discount offer on your account in order to avail this opportunity and save monthly bills simply call us back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time thank you and have a great day…”

I call they sell me the bill of goods that if I want to take advantage I just needed to buy a target card in the amount of $300 then call back with the authorization code to pay the first 6 months. Somehow they have access to my account because they paid my bill for this month and said I was good! Then today I was charged $190 cancellation fee because I haven’t paid the $300. When I called to inquire about the charge they kept repeating the terms I agreed to and when I questioned it and asked for the terms in writing they transferred me. Then I called it a scam they got upset and hung up on me!!!! Are you kidding me 😤😤

Note: This comment was created from a merged conversation originally titled 50% discount on bill after paying with Target card

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user_19cfc5

Visitor

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3 Messages

2 years ago

Today I received a call from Xfinity regarding a promotion and offered me a $90 per month rate for two years if I paid 6 months in advance using a Target gift card. The caller had a significant amount of information about my Xfinity account. Also after the offer and when I called back their answering system had the exact same message and routine call options as the real Xfinity site. Long story short I was scammed out of $540. The bigger problem that concerns me is that it is no coincidence that I was speaking with an Xfinity service agent yesterday about billing on my account. That agent was not helpful and tried to pressure me into adding mobile to my account and sent an email quote that I am sure is legitimate from Xfinity. It bothers me that I was scammed today and fooled because so much of the details I was going over with Xfinity yesterday were know by the scammer today. Xfinity should look into whether or not there is some insider collaborator feeding scammers.

Note: This comment was created from a merged conversation originally titled Scam

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user_a3018a

Visitor

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2 Messages

2 years ago

PEOPLE! This has been happening since 2022 and I just almost fell for it. When is Xfinity going to secure its customer database??????

Note: This comment was created from a merged conversation originally titled Target partner scam

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ThatDonGuy

Problem Solver

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833 Messages

What's the Target partner scam?

As for Xfinity not controlling its customer data, I have a feeling the scammers are just cold calling people without knowing what their cable provider is. I have gotten a few calls with a female voice claiming to be from Xfinity and promising to lower my bills, but I have also gotten calls about AT&T and Dish.

2 years ago

BruceW

Gold Problem Solver

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26.3K Messages

What's the Target partner scam?

See https://forums.xfinity.com/conversations/billing/scam-offering-xfinity-promotion/6393d2a6ebc7551628353d21 for just one example. In that case and in many others posted here in the Forums:

... the scammer new all the details about my account and how much my current and prior bill were in addition to other information about my account ...

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

2 years ago

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Kiran108

Visitor

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2 Messages

Hi, I just had a recent experience and only luckily avoided falling for it.

I got the scammer's call while I was on a retreat in the Catskills of NY. The caller (he gave the name Mr John at some point) seemed to know things about me to verify. I may have given him my street address. He said I was one of 10,000 customers to receive this special promotion. If I would purchase a Target gift card and add $300 on it, I would get Xfinity services for $25/month and not have to pay any monthly Xfinity fee until June 2024 ($25/month for 12 months). Thereafter I would only pay $25/month for the next 24 months. I could not get to a Target store so he suggested i try to purchase one from the Target website. He said that after I purchased it, all I had to do was call the Xfinity billing department at [Edited: "Personal Information"] and give them my authorization number XFI833.

Luckily for me, Target would only allow me to use a debit card and I only had a credit card as I didn't travel with the debit card, so I couldn't purchase the gift card. I called Mr John back (he had given me a number to call in case I had a problem) at [Edited: "Personal Information"], extension 807. He said, ok that he would keep the offer open until I could get to a Target store on Friday. However, I wasn't sure I could get to a Target store by close of business on Friday EST so he said he would extend the offer until Monday if necessary and even gave me a 'direct number' for the billing department in case I couldn't get through on the 877 number. That direct number is [Edited: "Personal Information"]. I did manage to get to a Target store yesterday afternoon. I asked a clerk how did this gift card thing work and that's when she informed me it was a scam. That was a long way down the rabbit hole to find this out!

Anyway, today I received a number of calls from [Edited: "Personal Information"](3 calls) and [Edited: "Personal Information"] (4 calls) - which I suspected were from Mr John trying to follow up on getting me to purchase the card. I tried calling those numbers from a landline phone and sure enough, both numbers had the recorded greeting in a woman's voice "Thank you for calling Xfinity. All of our representatives are assisting other callers..."

I blocked those numbers. I have provided all the numbers to you in the hopes that someone can track down and stop these scammers. I tried to find a way to report them on the Xfinity site but could not find a way to do so.

2 years ago

CCAbbie

Problem Solver

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1.4K Messages

@Kiran108 I am so sorry to hear this happened. This is a known scam and I am just glad you found out it was a scam before giving them money. In the future, you can go here and click on Alerts at the top of the screen to see what scams are going on. You can also report any scams there as well. Thank you for letting us know this happened.

I no longer work for Comcast.

2 years ago

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Trentontech

Visitor

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4 Messages

Got this call also. What is alarming is they knew what my monthly bill was and they were even able to post a credit on MyAccount for one month. Very concerned about my personal information.

2 years ago

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user_2d6b9b

Visitor

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2 Messages

2 years ago

***BEWARE****I got the below voicemail today from [Edited: "Personal Information"]:

“Hi there this call is to remind you that 50% discount offer on your Comcast Xfinity account expires today in order to avail the discount please call back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time we appreciate your business and look forward to hearing from you soon…”

I called back, and it sounded like Xfinity voice menu. Then someone picked up and asked me how much is my bill, I gave a fake amount. Then he said he will reduce it to 50% off but I needed to pay 6 months upfront. I hung up.

PLEASE DONT GIVE THESE PEOPLE YOUR INFORMATION, THIS IS A SCAM!

Note: This comment was created from a merged conversation originally titled Scam Call offering 50% discount

15

CCJamie

Problem Solver

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322 Messages

@user_2d6b9b Thank you for reaching out to us about this issue. You can always report any spam/phishing details to our Customer Security Assurance Team by following this link: https://internetsecurity.xfinity.com/help/report-abuse i

I no longer work for Comcast.

2 years ago

0

BruceW

Gold Problem Solver

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26.3K Messages

@user_2d6b9b wrote: "... THIS IS A SCAM!"

Yes it is. See any of the many posts at https://forums.xfinity.com/conversations/search?page=1&sortKey=RELEVANCE&q=%22scam%20call%22&sortOrder=DESC. Customers have lost a lot of money.

A competent company would have posted prominent warnings about a widespread scam that has cheated many and appears to use leaked customer data, but Comcast hasn't bothered to do that. They really should.

@XfinityJamie: Note that "internet-security-site-web.wc-g2.cf.comcast.net" is a link to RFC1918 reserved IPs 172.24.81.* which are private/internal/intranet IP addresses. Comcast employees may have access to that site when connected to the company's private network, but customers have no access to such an address and cannot access the Customer Security Assurance site through it. Attempts to reach it result in browser messages like "The connection has timed out".

The CSA site accessible to customers is https://internetsecurity.xfinity.com/help/report-abuse.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

2 years ago

Again

Expert

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31.4K Messages

@user_2d6b9b

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

0

U

user_e00021

Visitor

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2 Messages

We never gave our info because they already had all our information.The 866 number when we called back to confirm it answered as Xfinity with all the normal prompts.

who can we report this to? It can't be that hard to catch them with numbered gift cards

2 years ago

0

Again

Expert

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31.4K Messages

@user_e00021

If you look at my post just above yours you will find links to report this.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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