Visitor
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2 Messages
Scam
[Edited: "Personal Information"] is a scam will ask you to call back at [Edited: "Personal Information"]
Visitor
•
2 Messages
[Edited: "Personal Information"] is a scam will ask you to call back at [Edited: "Personal Information"]
Official Solution
CCBrandon1
Problem Solver
•
770 Messages
2 years ago
Hello. Thank you for reaching out. We are committed to keeping you protected. Below are steps to help keep yourself protected.
Protecting Yourself From Fraud
We’re committed to helping you stay protected
Protecting you is one of our top priorities, and we have dedicated significant resources to keeping your account safe and secure. We have multiple layers of security that automatically detect and block hundreds of thousands of cyber events every second and a team of security experts who work to protect you 24 hours a day, 365 days a year.
Protect Yourself From Fraud
Your first line of protection is to enable two-step verification on your account. This extra step will help keep your account safe, even if someone gets your password. Once you enable two-step verification, we’ll text or email you a verification code before we allow an unrecognized device to sign in to your account.
Remember: Never share your verification code with anyone.
Also, you can manage and control your Xfinity account settings such as your username and password, authorized users, parental controls, saved payment methods and more through your account.
There are additional ways you can be proactive to ensure protection of your Xfinity account. First and foremost: Trust your gut. If a communication, whether it be an email, text message, or phone call claiming to be from Comcast or Xfinity, seems suspicious in asking for payment or personal information, call us at 800-xfinity (800-934-6489) to verify if the communication is legitimate.
Common Fraud Techniques
Bad actors may also try to impersonate Xfinity representatives or websites to obtain your personal information. Here are just a few ways to identify potential threats:
Report Fraud
You can also find more tips on how to avoid scams, what to do if you were scammed, and how to report fraud, scams, and bad business practices by visiting the Federal Trade Commission’s Consumer Advice website.
Lastly, if you feel like you or someone you know has been the victim of phishing, spam, online fraud, phone scam, or another security issue, related to an Xfinity account, click here, to let Xfinity know about the abuse. You can also stay up to date on topics related to Internet security such as known Xfinity security alerts and top phishing scams here.
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