New Poster
•
6 Messages
50% off discount on bill
I am aware this is a scam. I received a call today from an 855 number claiming to be Comcast xfinity. The message they left says this.
Hi there just calling to remind you that fifty percent discount offer on your comcast xfinity account expires today ... in order to avail the discount please call back at [Edited: "Personal Information"] from 08:00 AM to 05:00 PM Pacific Standard Time thank you and have a great day.
Like I said I am aware it's a scam. But I just wanted to add to what others have said. Comcast has been aware of this for quite some time and not once has anyone from Comcast attempted to warn their customers of these scams. Specially this 50% off scam. I see it's mentioned over and over again. I would think after several hundreds of inquiries about this that Comcast would have looked into it and then sent out a email and or letter to it's customers warning us. I cringe to think how many people especially elderly people that have been scammed out of a lot of money. It's not like banks just give us our money back. These people are out hundreds to thousands of dollars and not a word out of Comcast. I also am ready to switch to another company for better pricing and better concern from a company. My bill is ridiculous and there's no way to change plans unless you call a person. You can only add services without speaking someone. Comcast is perfectly OK with people adding more to get more money but if you want to remove services suddenly it's a concern and must speak with someone. No wonder people are falling for these scams being desperate to cut their bill down.
XfinityJoshuaE
Official Employee
•
565 Messages
2 months ago
Thanks for taking the time to let us know about this trouble you're having. We never want something like this to happen to anyone, @DrCreepy. We do have a team dedicated to preventing things like this, and if you ever have trouble with it, you can follow the steps here. For the bill, it's our goal to have you comfortable with your services and costs. We'd love to achieve that balance together. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
0
0
user_c41304
Visitor
•
2 Messages
1 month ago
Omg this just happened to me and I fell for it!! Just yesterday, they are telling me I need to purchase a $300 target card to pay the first 6 months then I don’t have to pay for 6 months and my bill will be $50. somehow they have access to my account and waived my bill for this month. Then today they charged my account $190 cancellation fee because I haven’t paid the 300. When I called to ask about the cancellation they kept repeating the same thing over… you need to pay or we cancel then when I mentioned that it is a scam they got upset and hung up!!! This is a crazy mess 😡🤬
FYI- here is the number that left the message [Edited: "Personal Information"]
(edited)
2
0
user_136575
Visitor
•
1 Message
24 days ago
This a pretty elaborate scam. They sound just as if you care calling xfinity - state message being recorded etc, read out my last 4 digits of my account number, also knew I was an autopay customer, exact amount of my last bill (how did they get that?) etc. Knew a little too much personal info about my account. Said Apple was a sponsor and asked for a $400 upfront payment via applepay to receive the discount for 2 years with no contract. Here is the phone # [Edited: "Personal Information"]. Has xFinity made any attempt to shut this scam down?
(edited)
2
0