DrCreepy's profile

New Poster

 • 

6 Messages

Wednesday, March 29th, 2023 10:35 PM

50% off discount on bill

​I am aware this is a scam. I received a call today from an 855 number claiming to be Comcast xfinity. The message they left says this.​

​Hi there just calling to remind you that fifty percent discount offer on your comcast xfinity account expires today ... in order to avail the discount please call back at [Edited: "Personal Information"] from  08:00 AM  to  05:00 PM  Pacific Standard Time thank you and have a great day.​

​Like I said I am aware it's a scam. But I just wanted to add to what others have said. Comcast has been aware of this for quite some time and not once has anyone from Comcast attempted to warn their customers of these scams. Specially this 50% off scam. I see it's mentioned over and over again. I would think after several hundreds of inquiries about this that Comcast would have looked into it and then sent out a email and or letter to it's customers warning us. I cringe to think how many people especially elderly people that have been scammed out of a lot of money. It's not like banks just give us our money back. These people are out hundreds to thousands of dollars and not a word out of Comcast. I also am ready to switch to another company for better pricing and better concern from a company. My bill is ridiculous and there's no way to change plans unless you call a person. You can only add services without speaking someone.  Comcast is perfectly OK with people adding more to get more money but if you want to remove services suddenly it's a concern and must speak with someone. No wonder people are falling for these scams being desperate to cut their bill down. ​

Official Employee

 • 

565 Messages

2 months ago

Thanks for taking the time to let us know about this trouble you're having. We never want something like this to happen to anyone, @DrCreepy. We do have a team dedicated to preventing things like this, and if you ever have trouble with it, you can follow the steps here. For the bill, it's our goal to have you comfortable with your services and costs. We'd love to achieve that balance together. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Visitor

 • 

2 Messages

1 month ago

Omg this just happened to me and I fell for it!! Just yesterday, they are telling me I need to purchase a $300 target card to pay the first 6 months then I don’t have to pay for 6 months and my bill will be $50.  somehow they have access to my account and waived my bill for this month.  Then today they charged my account $190 cancellation fee because I haven’t paid the 300.  When I called to ask about the cancellation they kept repeating the same thing over… you need to pay or we cancel then when I mentioned that it is a scam they got upset and hung up!!! This is a crazy mess 😡🤬

FYI- here is the number that left the message [Edited: "Personal Information"]

(edited)

Official Employee

 • 

590 Messages

Hi there @user_c41304. I am sorry to hear that you fell for this scam. Here is a link on how to learn more about protecting your self of scams that are going around, https://www.xfinity.com/support/articles/protecting-from-fraud. Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle®. If you still need help with your account, please send us a direct message with your name and address. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

@user_c41304​ 

the fact they have access to your account is worst part but maybe the best. That means comcast is libel. They gave your account or access to your account to someone they shouldn’t have. 

Visitor

 • 

1 Message

24 days ago

This a pretty elaborate scam.  They sound just as if you care calling xfinity - state message being recorded etc, read out my last 4 digits of my account number, also knew I was an autopay customer, exact amount of my last bill (how did they get that?) etc.  Knew a little too much personal info about my account.  Said Apple was a sponsor and asked for a $400 upfront payment via applepay to receive the discount for 2 years with no contract.  Here is the phone # [Edited: "Personal Information"].   Has xFinity made any attempt to shut this scam down?

(edited)

Official Employee

 • 

526 Messages

Hi there! Here is a link on how to learn more about protecting your self of scams that are going around, https://www.xfinity.com/support/articles/protecting-from-fraud. Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle. If you still need help with your account, please send us a direct message with your name and address. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

 • 

29K Messages

@user_136575​ 

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
Please help to stop the spread of this kind of fraud.
Thanks!
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here