@user_f98924​ 

@user_b1edb2​ 

You need to report it following the instructions above.

@user_606486​ 

Your SIL needs to report this using the methods posted above.

@user_606486​ Comcast needs to be held responsible for this. Just my opinion, I don’t think it’s active Comcast offshore front line staff is doing this. They tried to scam me in early or middle of 2022. 

if it really is active Comcast workers and it still happens to this day, Comcast needs to be held accountable for this. I personally think there was a data breach because the scammers knew all of my info, monthly bill, whatever. 

You get raked over the coals with the criminal monthly Comcast bill. You’d think they are well prepared to fend off such an attack.

I don’t see a class action lawsuit about this as of yet but I’m pretty sure something will come out of it. To level set if there is a class action lawsuit, we’ll get peanuts. Even though it’s a drop in the bucket to Comcast, they’ll pay for their incompetence and I hope potential customers factor this into their decisions.

I feel sorry for the elderly or anyone who suffered because of Comcast.

@user_f8bd63​ thank you! I completely agree that Comcast needs to be held accountable. I think I’ll file with the FCC

@user_5a106f, I totally get being skeptical these days and wanting to make sure your accounts are secure. I would be thinking the exact same way if I was in your shoes. Xfinity does a great job of adding security measures to our accounts, and making sure we keep you account integrity at the forefront. If you'd suspect any fraudulent activity, you can always work with our Customer Security Assurance team as well, they're amazing and have all the tools to check your account. You'd be in great hands with them. 

I also dealt with this today. Very credible sounding. First caller explains the deal. In my case, "You have qualified to have your bill lowered from $300/month to $205/month. Does that sound good?"  Of course. Then he transferred me to another guy. A "senior" promotions guy. All the while there is the loud sound of a call center going on in the background. The caller is South Asian/Indian. The next guy then lays out the actual deal. You get two years at this new price. Nothing changes. All you have to do is pay the first two months upfront. OK, I'm already setup for auto-billing.  Here's the thing; this is a special promotion we are running with Target. You have to go to Target and get a $410 Target Gift card and then call into Comcast using this number and pay with the gift card. [Edited: "Personal Information"].  I say that this sounds very scammy. And he is insistent. Go to the Xfinity website and you can see the promotion in the Rewards section. So I log in and I tell him that I don't see it.  "Are you sure you are logged in with your account # ending ####?" That was pretty good. How would he know my account number. But still I don't see the promotion. He says they will put a credit on my account of $410 and as long as I call in with the gift card within 24 hours everything will be good.  And sure enough, there is now a $410 credit in my account. Anyway, I got off the phone and started googling and found this forum. Someone else says that this is an "inside job" and that is compelling. Otherwise, how would that get that credit in my account. Pretty Scary.

@XfinityMarcos​   Hey, your link to Customer Security Assistance did not work for me.

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

@brentl1​ 

I didn't have a problem going to his link.  Try clearing your browser cache.

https://internetsecurity.xfinity.com/help/report-abuse

@brentl1​   UPDATE to this post.  As mentioned part of the scam was adding a $410 credit to my account to prove they were legit. Scary how much access they have to my account. Now, of course, the $410 credit has gone away. I received a note from Comcast saying they were unable to process it. (surprise!)

Now, however, Comcast is going to charge me a fee. like a bounced check fee.  I tried dealing with someone in the online chat but they were unhelpful. Basically said, 'Oh Comcast would never charge you a fee."  I doubt that. Anyway, I need to go down to the local store and talk to a human.

B

We hate to hear that this has happened to you @user_dc2611. We would never request that anything be paid utilizing Target gift cards. Please ensure to follow the steps provided by @Again to properly report this and help combat this from continuing.

Why don’t you address the issue of the scammers having info only Comcast would have? 

I’d love to see your response!

@user_d54b7b​ 

@user_d54b7b​ yup. He put me on hold and I hung up and called Comcast, my bank and target! Perhaps, a class action lawsuit against Comcast should be filed 

Yup, file a complaint with the FTC. What is that going to do for the people who fell victim to this scam?

This has been going on from at least last year when they tried to scam me.

Please offer us some advice on filing a complaint with the FTC. What’s your advice for relaying that the scammers had info that only Comcast would know? I’d love your input.,

@user_b2634e​ 

Report it to:  csa_idt@Comcast.com. or cal. (844)335-8719 and they will take down the info.

@user_b2634e​ 

Comcast will advise you to file a complaint with the FTC. Nothing to see here. Comcast did nothing wrong. The scammers magically have info only Comcast has.