Scam Call offering 50% discount

***BEWARE****I got the below voicemail today from [Edited: "Personal Information"]:

“Hi there this call is to remind you that 50% discount offer on your Comcast Xfinity account expires today in order to avail the discount please call back at [Edited: "Personal Information"] from 8 AM to 5 PM Pacific standard time we appreciate your business and look forward to hearing from you soon…”

I called back, and it sounded like Xfinity voice menu. Then someone picked up and asked me how much is my bill, I gave a fake amount. Then he said he will reduce it to 50% off but I needed to pay 6 months upfront. I hung up.

PLEASE DONT GIVE THESE PEOPLE YOUR INFORMATION, THIS IS A SCAM!

This conversation has been merged. Please refer the main conversation:

Did I Get A Scam/Spam Xfinity Sales Call?

Responses

Accepted Solution

BruceW

Gold Problem Solver

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26.3K Messages

2 years ago

@user_2d6b9b wrote: "... THIS IS A SCAM!"

Yes it is. See any of the many posts at https://forums.xfinity.com/conversations/search?page=1&sortKey=RELEVANCE&q=%22scam%20call%22&sortOrder=DESC. Customers have lost a lot of money.

A competent company would have posted prominent warnings about a widespread scam that has cheated many and appears to use leaked customer data, but Comcast hasn't bothered to do that. They really should.

@XfinityJamie: Note that "internet-security-site-web.wc-g2.cf.comcast.net" is a link to RFC1918 reserved IPs 172.24.81.* which are private/internal/intranet IP addresses. Comcast employees may have access to that site when connected to the company's private network, but customers have no access to such an address and cannot access the Customer Security Assurance site through it. Attempts to reach it result in browser messages like "The connection has timed out".

The CSA site accessible to customers is https://internetsecurity.xfinity.com/help/report-abuse.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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CCJamie

Problem Solver

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322 Messages

2 years ago

@user_2d6b9b Thank you for reaching out to us about this issue. You can always report any spam/phishing details to our Customer Security Assurance Team by following this link: https://internetsecurity.xfinity.com/help/report-abuse i

(edited)

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NiccoSanchez

2 Messages

@CCJamie What happened why don’t u work for Comcast anymore?

2 years ago

Again

Expert

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31.4K Messages

2 years ago

@user_2d6b9b

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

Please help to stop the spread of this kind of fraud.

Thanks!

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user_e00021

Visitor

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2 Messages

2 years ago

We never gave our info because they already had all our information.The 866 number when we called back to confirm it answered as Xfinity with all the normal prompts.

who can we report this to? It can't be that hard to catch them with numbered gift cards

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Expert

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31.4K Messages

@user_e00021

If you look at my post just above yours you will find links to report this.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

0

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user_368550

Visitor

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2 Messages

2 years ago

Just got this EXACT same voicemail. “George” with a Pakistani accent didn’t fool me…

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CCJodie

Problem Solver

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1.3K Messages

@user_368550 Oh no! Sorry to learn about that. This link provides ways to protect yourself from fraud relating to our services: https://www.xfinity.com/support/articles/protecting-from-fraud. Thanks for letting us know about what happened!

I no longer work for Comcast.

2 years ago

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Again

Expert

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31.4K Messages

2 years ago

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

If the scam involves Target gift cards call the Target GiftCard Services at 1 (800) 544-2943 and follow the instructions provided.

More information can be found here.

Please help to stop the spread of this kind of fraud.

Thanks!

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user_06b6f9

4 Messages

2 years ago

Incredible that we don't hear about this scam until we are faced with it. Of note, you can not speak to an actual Xfinity person other than the ChatBot. I have to run to the Xfinity Store itself to resolve matters including complaints. The number they gave was finally able to be reached.

Suddenly I get a call from a scammer about saving me money. Where is the warning from Xfinity or Comcast? Incredible.

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Jitneydriver

New Poster

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4 Messages

2 years ago

I received a voicemail from a scammer and decided to check if it was legitimate by visiting this website. It's reassuring to know that other individuals have also reported the same scam.

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user_1d6007

2 Messages

2 years ago

i recieved the voicemail and contacted the number given, was given a "billing dept" number, was sent an e-mail that was linked to my account with xfinity, which means anyone logging in to xfinity.com is adding another trojan horse on both ends, ... thanks for that xfinity ... i have a target about a ile from my home (where they said get the gift cards to use) they said it was a scam, i contacted 1800 xifinity and was told they have no promotion going on with Target and it's a scam .... SO MY QUESTION IS WHY IS NO ONE AT XIFINTIY/COMCAST OUT THER WARNING ANYONE ?????

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Again

Expert

•

31.4K Messages

@user_1d6007

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

You can also report it to https://internetsecurity.xfinity.com/help/alerts

If the scam involves Target gift cards call the Target GiftCard Services at 1 (800) 544-2943 and follow the instructions provided.

More information can be found here.

Please help to stop the spread of this kind of fraud.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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user_06b6f9

4 Messages

2 years ago

Exactly. Lawsuit needed to correct this problem.....

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Customer Service

user_2d6b9b

Scam Call offering 50% discount

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

CCJamie

NiccoSanchez

Again

user_e00021

Again

user_368550

CCJodie

Again

user_06b6f9

Jitneydriver

user_1d6007

Again

user_06b6f9

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