From about 7pm-morning I will experience about a 30-60% jump in packet loss, over Ethernet and WiFi. This is making it impossible to do any work from home, I have tried contacting support both over phone and text and they have been unable to improve the packet loss. I am at a loss to what I can do a

Everytime I attempt to play COD Vanguard I get packet loss to the point of a disconnect. I will ping fine for awhile and everything will run smoothly, then out of the blue a packet loss and disconnect. I have forwarded ports. I have updated all software and devices. The only game it seems to happen

For about a couple of weeks, I've been having a packet loss issue. When I "ping -t www.comcast.net -n 50", I get around 10% loss. I get the same issue when I ping anywhere else. I thought it's because my modem/router is getting old, so I just purchased a new modem/router and set it up today. But I s

I’ve been having issues with packet loss in the last few months, I used a PingPlotter app and it says that I’m having packet loss with 2 or 3 servers, I just want to know how can I fix that, cause that issue makes the games unplayable

I am experiencing about 15 -30% packet loss on my connection. I have not had this issue before. --- google.com ping statistics --- 177 packets transmitted, 149 received, 15.8192% packet loss, time 219346ms rtt min/avg/max/mdev = 13.373/21.577/36.986/4.172 ms --- yahoo.com ping statistics --- 245 pac

I've been experiencing packet loss (about 20%) over the last few hours. We've had consistent packet loss issues for over the last few months. The worst is during weekends and week nights. The Xfinity chat agent has not been helpful, and I'm not able to get in touch with support. I'd like to fix this

As of a few days ago, every Xfinity/Comcast connection I have used has had upwards of 15% packet loss at high consistency. I tested the connection via two different modems and routers, at two locations. I tried both locations with wifi, ethernet, and mobile connection. all of which yielded about 15%

Hi, I'm experiencing consistent packet loss and network instability while playing Counter-Strike 2 on Valve's game servers. I've done multiple traceroutes and PingPlotter sessions to verify the issue is not on my local network, but instead appears to be within Comcast's backbone. Specifically, I’m s

They had an outage last night, and today I found out there is a huge packet loss problem. This is so annoying because the same thing happened last time. I booked a tech twice; the same person came both times and couldn’t fix it or identify the problem. The third guy took 30 minutes and found out the

I have been experiencing severe packet loss every night for the past 4 months now. My connection is stable for the rest of the day, but around 8PM-1AM, there will be severe packet loss and connection drops for 2-4 hours. The time that packet loss/drops start to happen is random, but the consistent t

I get packet loss for hours at certain times every day is there a way to fix it? I use a wired connection to modem, seems as though there's congestion in my area.

I have been getting extreme packet loss starting in July, in the new apartment I moved into back in May. It is intermittent meaning outside of the moments when packet loss is occurring it is perfect. I am using the xfinity modem with 800 mb/s download speed. I have been on the phone with 20~ custome

Every once and a while I get random packet loss spikes that last for a time. In the screenshot provided shows that hop 6 and 8 are having packet loss.

Every evening, for about a 4-5 hour window between approximately 4-10pm, the internet service completely shuts down for about 30 seconds every 11-12 minutes. I have packet loss monitoring and can show you screenshots. Xfinity keeps telling me it's a problem on my end, but this occurs on every device

I've having periods of 3-5 seconds of total packet loss every 10-30 minutes. The interruption does not last long enough to impact streaming video but is annoying for work-related video/voice communication and incredibly disruptive to gaming. I've run simultaneous continual ping tests from my PC to t

I am experiencing severe packet loss. I've run numerous speed tests (including the one here for Xfinity) and my speed is great. I've restarted my devices numerous times as well as replace my cable modem to take advantage of the higher speed available. But I am still having packet loss across the net

Experiencing packet loss (20%+) sporadically, usually in the evenings. How do I troubleshoot?

Ok so recently my son started working from home, and the xfinity internet i have is simply not reliable enough. I get good speed to the access point (most current), and I pay for the highest available speed. But the internet drops so frequently that video conferencing is not consistent. Streaming co

A storm came through my area and caused at outage, ever since it got "fixed" my internet hasn't been the same. I've tracked up to 21% packet loss spikes on a daily basis. I have a fairly new modem/router and am pretty sure it's coming from the source. How do I go about getting this fixed since it's

I've spent countless hours troubleshooting our Xfinity Internet, including multiple customer calls and a technician visit. We have the 1000Mbps service with unlimited data. Here are the symptoms: When it's good, it's perfect. When it's not good, randomly for several hours at a time:League of Legends