I am experiencing severe packet loss. I've run numerous speed tests (including the one here for Xfinity) and my speed is great. I've restarted my devices numerous times as well as replace my cable modem to take advantage of the higher speed available. But I am still having packet loss across the net

(Issue solved. View solution below) I’ve been having a packet loss issue for months. I was finally able to have a tech come out and replace cables, which helped my issue, but didn’t solve it. It was unusable before the tech came out. It would fluctuate from 10% to 85% packet loss before the tech cam

Hello there! There have been a couple of outages over the past week, and while the speed of my connection seems good, there is significant packet loss which is really messing with the connectivity. I have included a ping log and a pathping. I also see the packet loss when I use the "Test Connectivit

From about 7pm-morning I will experience about a 30-60% jump in packet loss, over Ethernet and WiFi. This is making it impossible to do any work from home, I have tried contacting support both over phone and text and they have been unable to improve the packet loss. I am at a loss to what I can do a

I've having periods of 3-5 seconds of total packet loss every 10-30 minutes. The interruption does not last long enough to impact streaming video but is annoying for work-related video/voice communication and incredibly disruptive to gaming. I've run simultaneous continual ping tests from my PC to t

I have had high packet loss for about the last month or so now it all started shortly after I upgraded to the Gigabit X2 Plan. This packet loss happens to the entire network (WiFi/hard wired) and will cause disconnects to all services on my network. I have the following equipment. Router: GT-AX11000

For about a couple of weeks, I've been having a packet loss issue. When I "ping -t www.comcast.net -n 50", I get around 10% loss. I get the same issue when I ping anywhere else. I thought it's because my modem/router is getting old, so I just purchased a new modem/router and set it up today. But I s

I've been experiencing packet loss (about 20%) over the last few hours. We've had consistent packet loss issues for over the last few months. The worst is during weekends and week nights. The Xfinity chat agent has not been helpful, and I'm not able to get in touch with support. I'd like to fix this

I get packet loss for hours at certain times every day is there a way to fix it? I use a wired connection to modem, seems as though there's congestion in my area.

Every once and a while I get random packet loss spikes that last for a time. In the screenshot provided shows that hop 6 and 8 are having packet loss.

I have issues with packet loss. My bandwidth is perfectly fine for streaming and latency is generally good, however packet loss is a consistent issue that I've run across. I've replaced my modem and router, verified my connection, however I still have this issue. Please help

Starting about a week ago I began experiencing disconnections lasting between a few to 10 seconds, randomly throughout the day. To try and remedy, I've updated ethernet cables in case they were faulty and ensured all drivers on my PC were up to date. I've reset my router/modem many times, and my PC

They had an outage last night, and today I found out there is a huge packet loss problem. This is so annoying because the same thing happened last time. I booked a tech twice; the same person came both times and couldn’t fix it or identify the problem. The third guy took 30 minutes and found out the

HOP 6 - be-36141-cs04.seattle.wa.ibone.comcast.net HOP 7 - be-2411-pe11.seattle.wa.ibone.comcast.net Ive replaced ethernet cables, had a tech come out to replace line outside. and heard about pingplotter and im showing 70% packet loss is there anyway we can get this resolved????

Starting yesterday I started getting intermittent packet loss. Every ten minutes or so I will lose data for around ten seconds and then it starts working normally. A tech came today and checked the lines and replaced the gateway device and the issue still persists. I've eliminated my LAN as a potent

Every evening, for about a 4-5 hour window between approximately 4-10pm, the internet service completely shuts down for about 30 seconds every 11-12 minutes. I have packet loss monitoring and can show you screenshots. Xfinity keeps telling me it's a problem on my end, but this occurs on every device

I am experiencing about 15 -30% packet loss on my connection. I have not had this issue before. --- google.com ping statistics --- 177 packets transmitted, 149 received, 15.8192% packet loss, time 219346ms rtt min/avg/max/mdev = 13.373/21.577/36.986/4.172 ms --- yahoo.com ping statistics --- 245 pac

For the better part of 5 years my internet has had packetloss most of the day making gaming and even streaming impossible at times. Multiple techs and router/modem swaps later it still isnt fixed. One of the techs mentioned about having to check something out on the pole but didnt have the equipment

Hello I think I may be having a packet loss issue. I keep rubberbanding and dropping connection when playing online games. I tried the xfinity assistant but it wasn't really helpful. Is my only option to call and have them send out a technician, then explain the situation to the tech?

Everytime I attempt to play COD Vanguard I get packet loss to the point of a disconnect. I will ping fine for awhile and everything will run smoothly, then out of the blue a packet loss and disconnect. I have forwarded ports. I have updated all software and devices. The only game it seems to happen