Visitor
•
1 Message
West Coast packet loss
As of a few days ago, every Xfinity/Comcast connection I have used has had upwards of 15% packet loss at high consistency. I tested the connection via two different modems and routers, at two locations. I tried both locations with wifi, ethernet, and mobile connection. all of which yielded about 15% packet loss even with low ping. Is this a known issue right now with Xfinity internet services?
XfinityJohnG
Official Employee
•
1.1K Messages
1 year ago
Thank you for reaching out to us here @user_b05371. I would be happy to look further into any packet loss issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0