I am experiencing severe packet loss. I've run numerous speed tests (including the one here for Xfinity) and my speed is great. I've restarted my devices numerous times as well as replace my cable modem to take advantage of the higher speed available. But I am still having packet loss across the net

(Issue solved. View solution below)I’ve been having a packet loss issue for months. I was finally able to have a tech come out and replace cables, which helped my issue, but didn’t solve it. It was unusable before the tech came out. It would fluctuate from 10% to 85% packet loss before the tech came

Hello there! There have been a couple of outages over the past week, and while the speed of my connection seems good, there is significant packet loss which is really messing with the connectivity. I have included a ping log and a pathping. I also see the packet loss when I use the "Test Connectivit

For about a couple of weeks, I've been having a packet loss issue. When I "ping -t www.comcast.net -n 50", I get around 10% loss.  I get the same issue when I ping anywhere else. I thought it's because my modem/router is getting old, so I just purchased a new modem/router and set it up today.

I've been experiencing packet loss (about 20%) over the last few hours. We've had consistent packet loss issues for over the last few months. The worst is during weekends and week nights. The Xfinity chat agent has not been helpful, and I'm not able to get in touch with support. I'd like to fix this

Every once and a while I get random packet loss spikes that last for a time. In the screenshot provided shows that hop 6 and 8 are having packet loss.

I've having periods of 3-5 seconds of total packet loss every 10-30 minutes. The interruption does not last long enough to impact streaming video but is annoying for work-related video/voice communication and incredibly disruptive to gaming. I've run simultaneous continual ping tests from my PC to

Starting about a week ago I began experiencing disconnections lasting between a few to 10 seconds, randomly throughout the day. To try and remedy, I've updated ethernet cables in case they were faulty and ensured all drivers on my PC were up to date. I've reset my router/modem many times, and my PC

They had an outage last night, and today I found out there is a huge packet loss problem. This is so annoying because the same thing happened last time. I booked a tech twice; the same person came both times and couldn’t fix it or identify the problem. The third guy took 30 minutes and found out the

HOP 6 -    be-36141-cs04.seattle.wa.ibone.comcast.net HOP 7 -     be-2411-pe11.seattle.wa.ibone.comcast.net Ive replaced ethernet cables, had a tech come out to replace line outside. and heard about pingplotter and im showing 70% packet loss is there anyway we can get this

Starting yesterday I started getting intermittent packet loss. Every ten minutes or so I will lose data for around ten seconds and then it starts working normally. A tech came today and checked the lines and replaced the gateway device and the issue still persists. I've eliminated my LAN as a potent

Every evening, for about a 4-5 hour window between approximately 4-10pm, the internet service completely shuts down for about 30 seconds every 11-12 minutes. I have packet loss monitoring and can show you screenshots.  Xfinity keeps telling me it's a problem on my end, but this occurs on every

For the better part of 5 years my internet has had packetloss most of the day making gaming and even streaming impossible at times. Multiple techs and router/modem swaps later it still isnt fixed. One of the techs mentioned about having to check something out on the pole but didnt have the equipment

I am experiencing about 15 -30% packet loss on my connection. I have not had this issue before.   --- google.com ping statistics ---177 packets transmitted, 149 received, 15.8192% packet loss, time 219346msrtt min/avg/max/mdev = 13.373/21.577/36.986/4.172 ms --- yahoo.com ping statistic

Hello I think I may be having a packet loss issue. I keep rubberbanding and dropping connection when playing online games.  I tried the xfinity assistant but it wasn't really helpful.  Is my only option to call and have them send out a technician, then explain the situation to the tech?&n

I’ve been having issues with packet loss in the last few months, I used a PingPlotter app and it says that I’m having packet loss with 2 or 3 servers, I just want to know how can I fix that, cause that issue makes the games unplayable

Everytime I attempt to play COD Vanguard I get packet loss to the point of a disconnect. I will ping fine for awhile and everything will run smoothly, then out of the blue a packet loss and disconnect. I have forwarded ports. I have updated all software and devices. The only game it seems to happen

I've been having packet loss on any machine i am trying to game on for months. Multiple technicians couldnt find any issue. Field technicians claimed to have found something last week but my problem still persist. I dont wven know if or when they will address the problem. Its no way to contact thes

Experiencing packet loss (20%+) sporadically, usually in the evenings. How do I troubleshoot?

First lets start with I have reset and restarted my modem/router a hundred times. I have replaced every single piece of equipment on my end including my motherboard. It is not on my end. Every 10-15 minutes my internet connection dies and then restarts in about 10 seconds. I reset and manually e