Hello, A few days ago I updated from 1g to 2g, with the `Up to 300 mbps upload`. I have gone through 2 iterations of the assistant rebooting my modem, as well as activating it. My upload is still capped at 40 Mbps. What does Xfinity need from me to remove that hard upload cap? The details of my Xfin

The pedestal at the end of our driveway has been damaged, and the cable wiring is now exposed to the elements. Currently, we are still receiving service.

Unable to log into the Xfinity app. Tried clearing data on the app (which also clears the cache), uninstalled and reinstalled the app, restarted the modem/router. Nothing has worked. Please advise on some other troubleshooting steps.

Hi All and Xfinity, I recently purchased an Arris G34. I have found that the device slows down to less than 1 mbps every few days when the event log shows a "DS profile config update. DS Chan ID: 193.;CM-MAC=redacted;CMTS-MAC=redacted;CM-QOS=1.1;CM-VER=3.1;" message. The only fix is restarting the d

Hi, I got kicked out of my live chat so I couldn’t complete the survey, but at least everything had been resolved. I was wondering how I could complete the survey or at least give my compliments to the agent who helped me. Thanks!

I'm hoping to open DM so as to seek support from Xfinity Support.

Every 10-12 minutes our internet's latency spikes upwards towards 2000ms. We are using the XB6. Have reset it numerous times. Changed cords and even tried different cable outlets. Still the same result. Internet speed is fine but when it comes to gaming it is very difficult. I even turned off the wi

I get reminders for my favorite teams to tune to the game. The problem is, it wants to go to YouTube TV, or other things outside my Premium Cable plan. Is there a way to set-up for example, Colts football, press button and watch on the CBS channel?

I briefly had a Flex box, and while I had it I signed up for Peacock Premium. I would like to cancel that subscription, so that I can sign up for a different service from Peacock. Peacock says that my account can only be managed via Xfinity, their hands are tied. The instructions on Xfinity say that

I do not watch sports on tv. dottydearest48

On July 12 FeTv had stopped broadcasting on channel 1084 (TiVo) in the Salt Lake City area. I can only watch on Xfinity Streaming. No other channels were impacted and neither of my TiVo units gets a signal on this frequency. Multiple tickets have allegedly been opened the last two weeks, but still n

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

​As the title says my internet has been dropping, and tech support just wants to restart my modem over and over. There are numerous correctable and uncorrectable errors in the log even after only 10-15 mins. The modem is an SB8200. The coax line from the modem to the box on the side of the house is

I've having periods of 3-5 seconds of total packet loss every 10-30 minutes. The interruption does not last long enough to impact streaming video but is annoying for work-related video/voice communication and incredibly disruptive to gaming. I've run simultaneous continual ping tests from my PC to t

Recently had a power outage the killed every coax outlet in my apartment, I spent almost a week power cycling and sitting on the phone with the my assistant bot tightening wires and going in circles not able to actually speak to someone outside of equipment returns. Have guaranteed its the coax cabl

I called XFINITY and asked them to do something about the cable and cable box that were removed from our house because of remodel. I got a ticket number and someone was going to stop by, but that never happened. Meanwhile, the cable and box have been sitting in our front yard. It is really difficult

Hello, my 12 month internet only contract is about to expire. I was wondering if I could renew it? Thanks.

I just upgraded my broadband service on Comcast to their Gigabit speed service. I first replaced my Netgear CM500 modem because Comcast said it wasn’t capable of the faster speed. I purchased an Arris Surfboard SB8200 DOCSIS 3.1. Comcast wanted me to use their all in one XB6-T modem/router/voice uni

I have a coupe devices connected to my current Wifi modem and wondering if the Xfi gateway has usb ports.

I am trying to download completed cloud recordings from my X1 DVR to the Xfinity Stream app on my Galaxy phone and Galaxy tablet. There is an article that says there is a download option for recordings. My screen shows NO download option. The article shows a screenshot with a list of recordings and