1 Message
Coax outlet dead
Recently had a power outage the killed every coax outlet in my apartment, I spent almost a week power cycling and sitting on the phone with the my assistant bot tightening wires and going in circles not able to actually speak to someone outside of equipment returns. Have guaranteed its the coax cables with an electrician, and have returned and exchanged every piece of equipment but still nothing, this is affecting my employment, please help me resolve this issue.
Accepted Solution
XfinityJohnG
Official Employee
•
2.2K Messages
2 years ago
Thank you for reaching out to our team here @user_4e3dbc. I will be happy to get that outlet issue taken care of from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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