I keep getting constant requests to update my payment method and a button to click - because my payment method has been declined. however, my payment is not even due until the 20th of September. The emails do not use my name further drawing suspicions these emails is not from xfinity, but xfinity do

It happens spiritic, but when watching any program or channel, the picture will freeze, and volume gets cut out. Reminds me of the old dial up and buffering. I've tried restarting, refreshing and unplugging, nothing seems to help

I am using a Samsung Galaxy S22 and have been through the VVM wringer one too many times. Today the app popped up a screen informing me that I needed to update the app in Google Play. Following the link took me to the Google Play Store with and option to uninstall or open the app, but no update. I t

Typically when I watch an On Demand program and stop in the middle it will resume where I left off. I've found with Peacock that this doesn't happen, it doesn't remember where you stopped and will just restart from the beginning the next time you access that program. I realize Peacock is new, would

The xfinity app has been failing today. After you lauch the app and the first menu shows up, about a second or two later, the app disappears (crashes?) and we are back in the main Roku menu. We have two devices and this is happening on both. I've rebooted the Roku and the cable modem and the problem

I have been trying to port a number from AT&T to Xfinity since last Sunday at 12:00 pm ET. As Xfinity Mobile advertises and everyone knows, this is supposed to be completed within 5-15 minutes, and by FCC rule is required to be completed within 24 hours. (https://www.fcc.gov/consumers/guides//portin

It's been two weeks since I've canceled my internet service. How do I find my final bill on my account?

My remote I broken and I can’t get a hold of anybody to get it replaced

After an overnite maintenance restart my remote won't skip 30 seconds anymore. I tried to re-enable (exit-exit-exit-0030) that didn't work. I then tried to re-enable the 5 minute skip (exit-exit-exit-0050)then re-enabled the 30 second skip. still doesn't work. The voice skip works (mic-"skip forward

I'm using an IP TV box and started having a lot of stuttering in the streaming to the point where it is unusable. I initially suspected a service issue and swapped for a different service provider, that didn't help. I also swapped out the hardware (IP TV Box) and got a new one and that didn't resolv

Hi everyone I am hoping that someone at Xfinity will be able to pickup on this. Long story short, I moved to a community with brand new infra(cabling) and Xfinity. I used to have fiber and was surprised that my gigaplan only gave me 20mpbs I have spent over two hours with CS and a service tech come

Ran into this problem at an xfinitywifi hotspot recently. These are the public hotspots Xfinity runs in many locations, typically off of Xfinity wireless routers (if you're here though, you probably already know that). My OpenVPN client would connect, and access to non-https websites worked, access

For some time now I have been getting a very high error rate on one downstream channel on my Arris SB8200 V6. This is accompanied by repeated errors in the error log as shown below. (I have obscured the CM-MAC address). Is this a problem with Comcast equipment, or interference from some local 591 MH

Which Arris SurfBoard modems are compatible with Xfinity? Is there a list somewhere?

Hello, First off, I upgraded my internet to 1 gig from blast pro a month ago but still getting old speeds. Also, my modem (Netgear CAX30) is showing as offline in the Xfinity app but my modem is on and operational. When I run into issues, I try to troubleshoot through the app but can't because the m

Hello Xfinity Community, I want to start this post off by saying, I have had stable internet for many months prior to the issue I'm currently facing. The Coax cable comes into my house and routes through a 1 to 2 splitter (A CommScope SV-2G, the xfinity tech installed it during their setup visit a l

I’ve been fighting connection issues with my PS5 since I signed up with xfinity. I have an XB6 xFi gateway. I’m able to connect to the WiFi, but initially I had trouble connecting to the internet. After setting the DNS to google’s (8.8.8.8 and 8.8.4.4) and assigning it a static IP, I seem to be able

I believe I'm experiencing a similar issue to what many others have reported on these forums, with a Motorola MB8611 frequently rebooting with SYNC Timing Synchronization failure log messages that happened before the switch: I haven't seen any in the last ~8h since switching, though, so they're clea

Modem: Arris SBG7400AC2 Starting 8/16 modem began randomly rebooting, all lights off for a second before starting with the power indicator and proceeding with normal bootup sequence. Once complete normal internet connectivity was restored. However another reboot would occur sometimes within 5 minute

I upgraded my service and received a new modem 2 weeks ago. Now FuBOTV thinks my IP is here: {"postal":"20737","dma":"511","country_code":"USA","country_code2":"US","country_name":"united states","region_code":"MD","connection_type":"broadband","asn":"7922","as_name":"comcast cable communications ll