How do I get my gateway CGM4140COM to run at 2.4MgHz

Power lines and cable run diagonally across my property. The xfinity cable was hit by a branch, did not break, but the splitter detached from the power pole. The cable is laying in my yard for about 100 feet. I've had many techs out, spoken with supervisors and agents. I've been told 6-8 different t

Cannot log on to the Xfinity Stream app. I receive endless "Invalid ID or Password" messages. I have no problem logging into the X1 Remote and My Account apps. OS=Android 11. Phone=Samsung Galaxy S21 5G.

Wouldn't mind to commit again to lower bill, internet only, no bundles.Thanks. It's just getting to expensive

When I recently moved, my account and billing transferred seamlessly. However, I noticed that my rewards level went from Gold to Silver. How do I get it back to Gold? I had no break in my service during the transition.

Hello, I am an xfinity customer who has a Dual Band Wifi 802.11ac XB3 Router. Historically, I have connected my router to the internet via the coaxial cable port, without issue. I recently moved, and there is only one wall port in my new home that has a compatible port for this coaxial cable - which

What's up with the common outage lately? Current outage here in DC > 10/10/2023 06:40 PM (Eastern)

Struggling to get support on this issue. I have a BYOP iPhone6. It has worked previously on XM before I upgraded to a newer iPhone. Now when adding this phone back as a new line for my child, this phone cannot do anything involving data over cellular. The most basic way to see this is when opening a

My Xfinity Stream recordings do not match my X1 recordings. They used to matchh but do not now for some reason. Stream seems to have much less, perhaps only the most recent ones. I've checked on the app and on the website. I use the app to watch recordings away from home or in bed. How can I get the

So I just started on xfinity, and have the 1200mbps plan. My roomate and I both use the same type of ethernet cable, but for some reason he's the only one getting high speed internet. Whatever port his computer is connected to on the router blinks green, but mine blinks orange. I've tried switching

I received a suspicious email telling me my comcast/xfinity contract had expired. It directed me to send an exorbitant sum to reinstate. Since it is purporting to be your company, I wanted someone there to see the email I received. But there is no obvious "Fraud Reporting" link on the website.

I have an Insignia Fire TV and Yamaha soundbar. Here's what I'd like to be able to do with my XR15 remote and I need to know if this is possible. 1) Control Power for the TV 2) Control the volume up/down for the soundbar 3) For the TV inputs, I plan on using the Insignia remote 4) For the Apple TV,

Our cable comes into a room that is not our office, the TV is there but we have spotty wifi service in our upstairs offices. The house is brick and there are plaster walls between the router and our offices. I would like to have the cable brought in to a place closer to the offices, but still availa

I have been having upstream and downstream issues for a very long time. At present my upstream light stays orange 98% of the time and the downstream flashes. A reset does not work 98% of the time, it may be ok for a few minutes but then it starts again. And of course, my speed is well under the 200

I've been waiting for a refund on an Xfinity Mobile order for over two weeks. I've chatted, called twice, and gone to my local Xfinity Store. Each time, I've been told the refund was approved and will be coming in a few business days. However, I have yet to even receive a confirmation email for the

Hi need a tech to come home my house to repair my slow internet. I will pay the fee.

I currently have the Gigabit Extra 1300 Mbps plan but I know some of my neighbors are eligible for the Gigabit x2 2100 Mbps plan. I assume there must be some distribution equipment to upgrade before I can get this tier at my house, but I'm less than half a mile away, so hopefully it's coming soon. H

Chat agents not available during work days hours. Callback isn't convenient at work. How to cancel my voice plan service online?

One of my company's product domains is being blocked by xFi Advanced Security. https://v2.hostfully.com is the subdomain that serves our guidebook platform, and it works fine when i have this featured disabled, but when i turn on xFi Advanced Security, I get a message (different depending on the bro

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er