S

Visitor

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3 Messages

Mon, Jun 27, 2022 11:11 PM

Closed

Xfinity Xfi Gateway XB7 internet speeds.

So I just started on xfinity, and have the 1200mbps plan. My roomate and I both use the same type of ethernet cable, but for some reason he's the only one getting high speed internet. Whatever port his computer is connected to on the router blinks green, but mine blinks orange. I've tried switching the cables, switching the ports, everything. I was then told by an xfinity support that only one port will provide high speed internet, and that we wont both be able to have the same speed. Then they told me to buy a secondary router and plug it in to the Gateway after setting the Gateway to Bridge mode, but that didn't work either. Is there something else I've missed or don't understand?

Accepted Solution

Visitor

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3 Messages

3 m ago

I figured it out. I had to go to Network and Internet- Ethernet- Change adapter options- properties- configure- speed and duplex- and then change the value to 1.0 Gbps Full Duplex. Turns out my network adapter was limiting the speed of the connection. Now both computers are running with high speed internet :)

zip21222

Contributor

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34 Messages

@Shade2202​ 

Glad to hear you're running full speed!

zip21222

Contributor

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34 Messages

3 m ago

Docs for the XB7T version seem to indicate that only the lower right ethernet port is capable of 2.5gbps speed.

However... they also say that green means the port is linked at 1gbps while amber means the port is linked at 100mbps.

Sorry if I'm preaching to the choir, but not all ethernet connections are the same.  They come in 10mbps, 100mbps, 1gbps, 2.5gbps and 10gbps flavors, and while devices with different max speeds usually work well together, the fact is a 100mbps device cannot and will not go any faster than 100 mbps.

Are you certain that YOUR device's ethernet port is capable of greater than 100mbps speeds?

What happens if you connect *only* your device, and connect it to the lower right port?

(edited)

Visitor

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3 Messages

@zip21222​ 

the first time we set up the internet, the only device connected was my computer with an ethernet. we didn't connect it to the lower right port, but by itself my computer was only getting 20mbps. afterwards, we connected the other devices and everything is getting high speeds, except for my pc. My motherboard specs show that it has one ethernet port that is capable of up to a gig of download speed. I'm not sure if there's anything else on my computer that would limit the available speed that it can access.

zip21222

Contributor

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34 Messages

20mbps?  Wow....

I've seen ethernet ports get less than their rated speed due to old or bad drivers, but never 1/50th the rated speed...

All the same, the first thing I'd do is check that you've got current and correct drivers for your ethernet port.

If that doesn't get you up to speed, I'd suggest buying or borrowing a USB3 to Gig Ethernet adapter (assuming you've got an available USB3 port) and seeing if that gets you closer to gig speed.

Hope that helps, and good luck!

EG

Expert

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95.7K Messages

3 m ago

Marked "Solved" topic now being closed.

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