Xfinity Community Forum

Thank you for reaching out on our Community Forum ddstar81. Our teams are aware of these scam calls, We do appreciate you letting us know if you are getting these calls. If you did not provide any information, you would be able to block the number a

XfinityAbby

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16 days ago

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scam or real xfinity call?

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

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D

also received scam call 4/22/25 in MD

ddstar81

replied

17 days ago

to the conversation:

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U

scam or real xfinity call?

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

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D

also received scam call 4/22/25 in MD

ddstar81

commented

17 days ago

to the conversation:

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U

scam or real xfinity call?

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

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Good afternoon user_y4l0mj! Our teams are aware of these scam calls, we do appreciate you letting us know. If you did not speak to the caller or provide any information you would be able to just block the number and disregard. If you would like to re

XfinityJon

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17 days ago

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scam or real xfinity call?

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

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Hello user_3eq4dqe! We appreciate you visiting our Forum and letting us know you have also had a similar situation. We value you as an Xfinity customer and want you to know that we do take identity theft very seriously. We always strongly recommend y

XfinityAmira

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17 days ago

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Xfinity Target Promotion Scam

I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a

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Something went wrong.

I am trying to make an additional payment towards an apple watch I was scammed into. I was first told it was free, hence the reason why you see free watch, and then I found out later that wasn't the case and then I was offered $150 off but I had to have $10 monthly subscription which is ridicules th

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Devices

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@user_v7zo8a we are aware of the issue, and sorry to hear you were unable to get in contact with the Customer Security Assistance team. I know at times, I have to enter the url in an incognito window to get it to open: https://spa.xfinity.com/ , and

XfinityJustinC

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17 days ago

to the conversation:

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U

scam or real xfinity call?

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

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U

I tried to report it today through the security links as well as the phone number listed early in this thread. I was sent in circles with the Xfinity chat. I could not get out of the chat loop and connected to someone on the security team nor anyone

user_v7zo8a

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17 days ago

to the conversation:

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U

scam or real xfinity call?

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

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U

Scam call?

I just received a phone call at my business from ([Edited: "Possible Scam Phone Number"]) someone who says they are a comcast rep. It was an indian woman who sounded like she was in a call center. She said they just upgraded service in my area and would like to give me promotional pricing to lower m

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Customer Service

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user_127jsv, Thank you for reaching out to Xfinity Support. You did the right thing. You may receive fraudulent calls from individuals impersonating Comcast representatives. Never provide any personal account information to other agents upon request.

XfinityAngie

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17 days ago

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Scam call from Comcast

I'm guessing this is a fake/scam call from "Comcast." First clue, caller ID was for Dunin Donuts Center. Guy comes on phone says he is from Comcast/Xfinity doing a courtesy check asking to see if I was having any issues with my service. Seemed like a phishing scam so I just hung-up. Any

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Just got this same message from number: [Edited: "Possible Scam Phone Number"] - Exira IA. Called initially spoke to someone but hung up when they started asking for my credit card by bank name - when I had not mentioned where I bank.

user_9vmzxi

commented

17 days ago

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U

scam or real xfinity call?

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

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I just called the number 1-888-565-4329 and was told by the person who answered the phone that it was not a scam. Are you sure that the number 1-888-565-4329 is actually a valid xfinity number?

user_7f4u4n

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17 days ago

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Target Gift Card Scam BEWARE THEY ARE GOOD

*Edited Preface* Upon reading my experience please take the time to reply if you are engaged in the scammers net. I hope to prevent more victims and this post should serve as reference for Xfinity to take action. Well, I just got hooked by this scam this weekend. Soon after completing the "Target P

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same thing happened to me. Xfinity act surprised when I called. I bet they were hacked and just won't tell the customers. The scammers had all my information. By the way, Have everybody noticed that Xfinity continues to

user_j1f34r

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17 days ago

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Xfinity Target Promotion Scam

I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a

Question

U

Accepted Solution

Was I scammed in live chat?

During a chat today with a live agent in XFINITY ASSISTANT I was offered a watch promo. After I asked many questions I was sent the link below. Was this chat hacked? Sure, to check for it, I need a few pieces of information from your end. Ok Now I am sharing a secure government link to authent

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Customer Service

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Scam call from Comcast

I'm guessing this is a fake/scam call from "Comcast." First clue, caller ID was for Dunin Donuts Center. Guy comes on phone says he is from Comcast/Xfinity doing a courtesy check asking to see if I was having any issues with my service. Seemed like a phishing scam so I just hung-up. Any

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Customer Service

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Xfinity is a bunch of crooks that likes to scam people out of there money.

nolvenine

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17 days ago

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scam or real xfinity call?

I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam

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Greetings @user_n1muj8, Great job on your part by sniffing out that something did not seem right about that call. You definitely have your wits behind you, but I would also recommend viewing our common phone scams and how to protect yourself article.

XfinityJustinM

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17 days ago

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Report phone scam

Received a call from Xfinity Billing Dept with 50% discount for two years as long as I pay first 6 months up front for $990 with prepaid Target Card. Actually looked legit because they knew my balance due for April and removed it from my account temporarily where balance due was $0. Provided

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Accepted Solution

@user_n1muj8 If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can

Again

commented

17 days ago

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Report phone scam

Received a call from Xfinity Billing Dept with 50% discount for two years as long as I pay first 6 months up front for $990 with prepaid Target Card. Actually looked legit because they knew my balance due for April and removed it from my account temporarily where balance due was $0. Provided

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Accepted Solution

Closed

Report phone scam

Received a call from Xfinity Billing Dept with 50% discount for two years as long as I pay first 6 months up front for $990 with prepaid Target Card. Actually looked legit because they knew my balance due for April and removed it from my account temporarily where balance due was $0. Provided

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Billing

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3rd-party supported modem is a scam...

I tried 3 modems from the supported list and since I made the switch, I have seen constant connection drops. It's been so frustrating that after numerous calls to support and being told that everything was fine. I had no recourse but to go back to their $15/mo rental - Nice work Xfinity!

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Customer Service

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