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Tuesday, November 19th, 2024 6:48 PM

scam or real xfinity call?

 I got a call in voice mail from a number saying my discount on my XFinity plan was about to expire if I didn't call back at this number: [Edited: "Personal Information"]. I'm highly suspicious (for one thing, when the last one was about to get a price increase, I had no such warning.) Is this a scam?  A reverse phone lookup shows that number doesn't exist.   But how can I know, when I can't find a REAL Xfinity number to call and ask someone? 

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Updated 

22 hours ago

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user_nzhyin

1 Message

1 month ago

On March 28,2025 i received the following message, "This voicemail is from Comcast Xfinity your 50% discount on your monthly bill is being terminated and your next bill will reflect the full standard rate. To prevent this change, call the number displayed on your caller ID immediately before it's too late thank you..." 

The phone number on caller ID is: <Edited: Personal Information>

I know this is a scam. thought you should have the info.

<Edited: Personal Information>

(edited)

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XfinityRay

Official Employee

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2.8K Messages

Hi there, user_nzhyin! Thank you for being vigilant and for taking the time out of your day to report the scam call. We take account privacy and security very seriously. If you ever experience a call and question the authenticity, we do recommend contacting our team directly by calling 1-800-XFINITY. We also recommend periodically checking our Internet Security with Xfinity help page where we list security alerts.

While we have you here, let's take a look at promotions for your account, so we can ensure you are at the lowest possible rates. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_2r0ux9

1 Message

1 month ago

I got a voice message said that my 50% discount xfinity plan is going to be removed and they ask me to call back to maintain the reduced rate, I call back and realized this is a scam because they pick up so quickly with a nightmare accent. number:[Edited: "Scam Phone Number"]

(edited)

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XfinityVictor

Official Employee

 • 

1.3K Messages

 

user_2r0ux9 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_gcz48g

2 Messages

1 month ago

Received today 

“Hello this voicemail is from Comcast Xfinity your 50% discount on your monthly bill is being terminated and your next bill will reflect the full standard rate To prevent this change, call the number displayed on your caller ID immediately before it's too late thank you…”

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user_rydoia

1 Message

29 days ago

I got this voice message today, 04/10/2025. 

exact same wording.

“Hello this voicemail is from Comcast Xfinity your 50% discount on your monthly bill is being terminated and your next bill will reflect the full standard rate To prevent this change, call the number displayed on your caller ID immediately before it's too late thank you…”

1

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XfinityDilary

Official Employee

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2.2K Messages

 

user_rydoia Hey there! Thanks for your comment. I'm sorry to hear about the scam call. If you ever experience a call and question the authenticity, we recommend contacting our CSA team directly by calling 1-800-XFINITY. Have you tried that already? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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29 days ago

0

user_5tf3z6

2 Messages

28 days ago

Thanks for the thread. I was sure it was a scam. Otherwise I am paying WAY too much for it be 50% off!!!

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0

user_k14rb3

1 Message

23 days ago

I just got the same exact call and i don’t even have a discount activated. It was from a (518) number

1

0

XfinityWilliam

Official Employee

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1.2K Messages

 

user_k14rb3 Hey there. Please ignore these phone calls.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

0

vlawde

Contributor

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69 Messages

22 days ago

Just got the message from an Ohio area code. I've gotten a few in the past as well but obviously a scam. BTW I googled the number with no results

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user_xxtt0o

1 Message

22 days ago

it just happened to me. For some reason I can not read previous comments.

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0

Again

Expert

 • 

31.5K Messages

22 days ago

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
For Target Gift Cards:
Call 1 (800) 544-2943 and follow Target’s instructions.
Keep a copy of the Target gift card or your store receipt.
Please help to stop the spread of this kind of fraud.
Thanks!
 

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0

user_pohhfq

1 Message

21 days ago

I just got this on my phone- I don't see a direct response about this from xfinity- am I missing it?

2

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XfinityAmandaB

Official Employee

 • 

2.2K Messages

 

user_pohhfq Thanks for your comment. I'm sorry to hear about the scam call. If you ever experience a call and question the authenticity, we recommend contacting our CSA team directly by calling 1-800-XFINITY. Have you tried that already? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

0

Again

Expert

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31.5K Messages

@user_pohhfq​ 

I just got this on my phone- I don't see a direct response about this from xfinity- am I missing it?

You need to wait until an Official Employee requests you to send a direct message.  Otherwise you are violating our Guidelines and our Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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21 days ago

0

nolvenine

Visitor

 • 

1 Message

18 days ago

Xfinity is a bunch of crooks that likes to scam people out of there money.

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XfinityLinda

Official Employee

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1.8K Messages

@nolvenine Thank you for connecting with your feedback. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

0

user_9vmzxi

Visitor

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1 Message

17 days ago

Just got this same message from number: [Edited: "Possible Scam Phone Number"] - Exira IA.   Called initially spoke to someone but hung up when they started asking for my credit card by bank name - when I had not mentioned where I bank.  

(edited)

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XfinitySara

Official Employee

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1.7K Messages

 

user_9vmzxi - Thank you for sharing your similar concerns. You've come to a great place for help! Our team is awesome to work with because we'll always do whatever we can to support you, providing all the information you need. You can protect yourself from fraud and report fraud as seen here. Please let us know if this helps!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

0

user_v7zo8a

3 Messages

17 days ago

I received the same message from a phone number listed as United States. They stated my Xfinity mobilepromotion was ending and if I didn’t call immediately, it could not be restored. Feels suspicious not sure how to confirm if it’s legitimate. Does Xfinity make these calls from a United States phone number or would the phone number be identified as Xfinity

3

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XfinityEva

Official Employee

 • 

1.6K Messages

Thank you for reaching out about your concern. We usually let you know about expiring promotions about 30 days in advance to help you take the time to make the right selection for your needs. Please make sure you are staying aware and protecting yourself from fraud and how to report it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

0

user_v7zo8a

3 Messages

I tried to report it today through the security links as well as the phone number listed early in this thread.  I was sent in circles with the Xfinity chat. I could not get out of the chat loop and connected to someone on the security team nor anyone who seemed to care about notating or addressing the scam. Nor was there a form to submit the details of the suspicious call. Unsettling that Xfinity isn’t taking security seriously

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17 days ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

@user_v7zo8a we are aware of the issue, and sorry to hear you were unable to get in contact with the Customer Security Assistance team. I know at times, I have to enter the url in an incognito window to get it to open: https://spa.xfinity.com/ , and wanted to confirm the number to the team is:

Customer Security Assurance

Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

I'm not sure if you saw this helpful information from our great forums expert @Again: 
If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
For Target Gift Cards:
Call 1 (800) 544-2943 and follow Target’s instructions.
Keep a copy of the Target gift card or your store receipt.
Please help to stop the spread of this kind of fraud.
Thanks!



I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 days ago

0

ddstar81

Visitor

 • 

2 Messages

17 days ago

also received scam call 4/22/25 in MD

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0

muskman

Visitor

 • 

2 Messages

17 days ago

WOW I just got the exact same voicemail 10 minutes ago 

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