Visitor
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1 Message
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I am trying to make an additional payment towards an apple watch I was scammed into. I was first told it was free, hence the reason why you see free watch, and then I found out later that wasn't the case and then I was offered $150 off but I had to have $10 monthly subscription which is ridicules that cancels out the $150 off. Anyhow, I am stuck having to pay the full price now and now I can't even make partial/ additional payments. This has just been a nightmare of an experience. [Edited: "Solicitation"]!
Anyhow, back to my initial issue, I am unable to make any payments, I've tried 3 different devices and these are flagship devices. Samsung S25 Ultra, Lenovo Legion 7i, and HP EliteBook. I've cleared cache and cookies, tried multiple browsers even in incognito and private window, I still returned the same issue. It's weird cause all my other devices in payments I can access just fine, just the stupid watch that it's having this issue. Please refer to screenshot below and please for the love of technology FIX THIS ISSUE! I've escalated this with IT and had a ticket saying give it 10 - 15 minutes and it'll be resolved, well guess what, it's been 3 months well overdue.
XfinityAmira
Official Employee
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4.1K Messages
8 hours ago
Hello lotoluah, thanks for taking the time to reach out on our Forum about this payment concern. We appreciate you being a customer with us, and I am sorry to hear about the negative experience you had when signing up for the watch initially, as well as the issues you're having trying to make a payment towards it. This is never the experience we strive of our customers to receive, and my team is here to help.
We would love to help you get this resolved so that you can successfully make a payment. Just to confirm first, have you attempted to make this payment through the automated system when calling Xfinity Mobile directly (1 888 936-4968)?
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