Report phone scam

Received a call from Xfinity Billing Dept with 50% discount for two years as long as I pay first 6 months up front for $990 with prepaid Target Card. Actually looked legit because they knew my balance due for April and removed it from my account temporarily where balance due was $0. Provided Billing phone number [Edited: "Possible Scam Phone Number"] and authorization code# [Edited: "Personal Information"]. Also sent email with info. Too good to be true and why a Target CC or PC....hung up and my normally monthly billing reappeared on my account. Changed my password.

Responses

Accepted Solution

Again

Expert

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31.4K Messages

3 days ago

@user_n1muj8

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam. If you get a call like this you can report it to: https://reportfraud.ftc.gov/#/

The FTC also has a great webpage on Scams. Please check it out as well.

You can also report it to https://internetsecurity.xfinity.com/help/alerts

For Target Gift Cards:

Call 1 (800) 544-2943 and follow Target’s instructions.

Keep a copy of the Target gift card or your store receipt.

Please help to stop the spread of this kind of fraud.

Thanks!

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EG

Expert

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110K Messages

3 days ago

The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJustinM

Official Employee

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20 Messages

3 days ago

Greetings @user_n1muj8,
Great job on your part by sniffing out that something did not seem right about that call. You definitely have your wits behind you, but I would also recommend viewing our common phone scams and how to protect yourself article. This article will also provide you with instructions on how to report a phone scam to the Federal Trade Commission (FTC), and I would absolutely recommend doing so. @Again shared some fantastic resources as well, reporting things like this can protect hundreds of people daily.

You did the right thing by changing your password, our Customer Security Assurance (CSA) team is available from 8:00 AM EST to 12:00AM EST 7 days a week to ensure that our customers have the most secure backing possible. You can reach them at 1-888-565-4329 if you have any questions related to the security of your account.

(edited)

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Billing

user_n1muj8

Report phone scam

Again

EG

XfinityJustinM

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