Target Gift Card Scam *BEWARE THEY ARE GOOD*

They tried to get me yesterday too. These guys are super advanced and Xfinity hasn’t let their customers know that their accounts information has been breached. It felt weird, but I received a test from the Xfinity assistant that had all the previous outage and payment history. This criminal ring (with Indian accents) paid my current bill in order to facilitate the scam.  Luckily my wife and I decided to call the Xfinity customer service line to verify the promotion. Xfinity sent me an email warning me to avoid tax scams yesterday. I think it was actually a couched way of warning about this scam. I believe Xfinity doesn’t want the public to know about this data breach. They need to do more to warn their customers.

I simply CANNOT BELIEVE there has not been a class action lawsuit on this matter that's apparently been going on for years and Xfinity can't warn us??  [Edited: "Language"]

Received a call yesterday, and they are good.  They were able to look up my account via phone number and knew what the monthly payment was, scary.  It sounded legit, but I did not buy the gift cards.  They called back in the evening after I had done some research and found out it was a scam.  When I told the person on the phone that I knew it was a scam, he started yelling at me, another sign that it was not legit.

This is happened with me today so beware everyone.

Thank you for sharing your experience.  Like you, I fell for it and neglected to Google to see if it was a scam.  They paid my monthly bill, however, I never secured the Target GC for $600.  I contacted XFinity prior to doing so...especially since under the "expected charges for next month" on my account were the same.  While chatting with Xfinity support, I did Google and confirmed what I was thinking.

Thanks again and I am sorry for your trouble.

I appreciate so much you posting the Target fraud because it confirmed my suspicion that I was scammed this Sat. 4/5'25 with very similar details, receiving a V. mail that a promo with Target was available, not through the Xifinity website, but they had several real details of my plan and also they sent a common Xfinity email confirming my April payment had been covered in lieu of a $35/month 3-year plan instead of my $63 monthly fee. I got excited and got sucked in, hook, line and sinker making a first year upfront payment of $420.00. I was hesitant at first but ignored my gut feeling, bought 2 gift cards art Target and called an [Edited: "Phone Number"] number with the 'confirmation' code I was given. After calling Target and the Xfinity security number you provided above, there was nothing else that can be done but I did file a report with the FTC (Federal Trade Commission). Their advice on their website is not likely to happen: 'Use a gift card copy and store receipt to report gift card scams to the gift card company and ask for your money back.' Once the card funds have been redeemed they will not be refunded by the business selling the gift card. It was my fault for not investigating the offer sooner which I've done numerous times before but I sadly neglected to do my due diligence. I had to make sure to change my current Xfinity password and filed a detailed report with the Xfinity Security Dpt. I'm considering filing a local police report but I believe it's hopeless. I do agree that Xfinity needs to be really aggressive in notifying all customers of similar scams and needs to be proactive in protecting customers, otherwise they will lose them as they alone must protect themselves. Whatever benefits Xfinity offers they will mean nothing if they come at the cost of losing data security and each customer's' hard earned money. Xfinity BE WARNED !

Thank you so much for posting here.  I recieved this message 5 minutes ago and after having spent over 10 hours on the phone or on hold with Xfinity in the last 3 months over just changing our cable channel line up I feel for ANYONE who has this happen to them.  Xfinity service and support is so awful that if you are on the phone with someone who is helpful, you can almost guarantee it is a SCAM.  10 Hours on hold or trying to fix errors and over 3 dozen satisfaction surveys sent.  Which there was another provider in my area.  Thank you again for posting your experience.

Just happened to me- same thing- a voice mail saying today is the last day to accept promotion and to call this number back. Once on the phone with them they started talking about Target sponsoring the promotion and it was for 50% off for a 2 year term, but I’d have to pay the 6 months up front. They said they would wipe out my current balance and to pay within 24 hours. I was online with my real Xfinity account and saw my balance drop to $0. I questioned why isn’t there any e-mail confirmation of this promotion, they sent 2 “invoices” and said I would need to go to Target and purchase 2 gift cards totalling the $600 for 6 months and call back with the gift card numbers. As soon as I heard gift card I knew it was a scam and ended the call.

I quickly Googled and found this post, called the Security number you posted and initiated a case with Xfinity Security. They explained that the scammers paid down my bill through the phone IVR Bill Payment Service and used their own account to pay the bill supposedly. The charges will never go through and the credit will be reversed the next day. The Xfinity Agent said to call back with my case number and they will have any returned payment fee credited back from my account.

Same thing happened to me- voice mail saying 50% off promo ended today and to call this number back. On the phone with them & they mentioned Target and they would wipe out my current balance due but I would need to pay up front 6 months’ of fees. I had my Xfinity app open and saw my balance go down to $0 and they e-mailed me 2 “invoices” from Xfinity for the 6 months’ balance divided in half. but when they said I need to go to a Target store and buy Target gift cards to pay for the 6 months up front, I ended the call. 

I called the Security number from the person’s post above and found out yes, this was a scam. They were able to pay my balance off using their account through Xfinity Bill Payment over the phone- the IVR system. The charge will never go through and the Security Agent said to just call back with my case # and they will reverse any failed payment charges on my account.

UGH!!!

DATELINE April 14, 2025: The Target Gift Card scammers are still at it.

My spouse's cell number on my cell account (even though mine is the primary number) received a voicemail saying, effectively, "Your Xfinity account's 50% off discount will expire within 24-48 hours unless you contact [phone number withheld by me]."

Curious - and suspicious - I called the number (the auto-answer was very convincingly like the Xfinity recorded greeting and menu.

I noted later that three key things right off the bat were different from a typical Xfinity Customer Service Call:

1. The number was not toll-free;

2. The recording did not greet me by first name as Xfinity's calls do; and

3. The recording did not recite my street number, asking me to confirm verbally that it was correct. This happens with a typical Xfinity Customer Service Call for verification.

A rep answered and told me that "because we paid our bill on time each month" (which happens to be the case), we were one of "a select number of Xfinity customers who qualified for a Target Promotional Discount - 50% off everything, including taxes and fees, for 3 years."

Evidently, this included internet, TV, and our home phone, so the total monthly discounted price offered was $130 - a significant saving. The man I first spoke to (who identified himself, when I asked, as "Aiden Smith") was not easy to understand but I gathered this much:
• We would have our total monthly Xfinity bill - including taxes, fees, etc. - lowered to $130.00 per month for 3 years (This would cut our bill approximately in half - a huge savings).
• I was then told I would have to pay $1,040.00 upfront for the first 8 months to qualify. (I did not realize that this payment was to be in the form of Target Gift Cards; as I said, Aiden was not easy to understand. I heard the word "Target" but assumed he meant that I and others had been targeted for this promotion.) 

• "We would then not be billed for the first eight months," Aiden continued, "and the remaining months would be auto-paid at $130.00 each."

This last news shocked me; It was already seeming fishy. We have received legitimate promotions from several businesses in the past that have not required this kind of prepayment. Further, it was explained that I would have to make payment to "The Financial Department," for which I was given a different (again, non-toll-free) number, but that I could only make payment after I had signed up with Aiden.

I told Aiden that I was not going to commit to anything over the phone; that if he gave me the number of "The Financial Department," I would call them to clarify things. Aiden gave me their number and arranged to call me back within the hour.

I called the number Aiden gave me (which may have been the number of the phone across the cubicle from him, for all I know). After the same faux Xfinity greeting, a man who I could understand answered. He clearly explained the [alleged] partnership with Target stores; that "it was Target who is subsidizing the promotion in order to gain exposure." I asked again if there was a deadline. He said that the deadline was 24-48 hours; that that should give me time to get the gift cards from Target and call him back.

Incredulous, I asked, "You honestly expect me to buy a Target gift card for $1,040.00?" To which the finance guy explained, "Target's gift cards come in a maximum of $500. You would have to buy two $350 cards and one $340 card." (Either this guy was their math whiz, or his operation had tables of calculations to assist with any eventuality.) He made the mistake then of putting me on hold, and I hung up.

I then called what I knew from previous experience was a real (toll-free) Xfinity number (receiving, for the first time, the genuine Xfinity verification that had been missing before). I detailed the entire "50% off of Xfinity for 3 years for 8 months' worth of Target Gift Card prepayment" offer which I had received, and his first words were "That's a scam."

He also said that it was good that I was as cautious as I was in not committing to anything. He said that Xfinity would never offer a promotion that required prepayment. Certainly, I imagine, not in Target (or any other store's) gift cards. He thanked me for letting him know, took the two phone numbers involved, and wished me a good day. (Much more polite than the Xfinity imposters.)

If you need to contact Xfinity, try the information listed in @Again's post above. 

I have had the same scam, I still don't understand how the scammer were able to pay the bill with a checking account.

Hi...so I almost fell for this scam today! It was everything you said it was. It's truly disturbing how much info they had about my Xfinity account and how they were able to make a payment on my account. Before purchasing any Target cards, I went on-line and saw your post. What I really appreciated was you giving us the number to the security department, which I called immediately, had my account secured and started an investigation. So THANK YOU for posting that number!!! You're saving so many of us from having to spend a ton of time trying to speak to someone!! Bless you!

Thank you doge sharing this.  I went through exactly the same process, however when I was rushed to buy gift card from Target I realized it was a scam. Too late. They have already paid my bill with the checking account.  I went to Xfinity.  Spent an hour there asking to refuse that payment made by the fraudster.  It has been a week.  Finally there was some action done on my account however Xfinity is charging me now for…. the returned payment.  Horrific mess, very hard to clean.   I am unable to make any payments online or set up my account for automatic payments (the agent told me they had to cancel my automatic withdrawal).