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user_xefvna
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Monday, April 21st, 2025 6:53 PM

3rd-party supported modem is a scam...

I tried 3 modems from the supported list and since I made the switch, I have seen constant connection drops. It's been so frustrating that after numerous calls to support and being told that everything was fine. I had no recourse but to go back to their $15/mo rental - Nice work Xfinity! 

Question

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Updated 

3 days ago

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XfinityThomasD

Official Employee

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1.2K Messages

3 days ago

 

user_xefvna I appreciate you creating a post on our Forums and am sorry to hear that so many modems were having trouble. Our team can look further into this for you if you'd like. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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