What's up with the common outage lately? Current outage here in DC > 10/10/2023 06:40 PM (Eastern)

Title says it all, I would like to cancel my service.

According to my account page, I have an ARRIS Group, Inc. TG1682G. Xfinity is testing AQM firmware (supporting DOCSIS-PIE) on more recent modems and found a huge improvement in latency, which is critical for responsive gaming and other interactive apps. Is my modem in this group or do I need an upgr

For the past 8 weeks or so, I've been having intermittent connection issues to Comcast/Xfinity. It seemed to coincide with the seasonal changes here in Minnesota from Winter to Spring. Melting snow, rain, etc. After the first couple of outages, I figured it'd clear up. Sadly no. Service will drop ab

In the notes on the billing section: Xfinity TV Update: Effective April 13, 2021, Cartoon Network will no longer be available on Expanded Basic or Kids & Family. It will be available on Digital Preferred.

I have seen other forum posts directing people to send a direct message using the chat icon in the upper right corner of the screen. I am using the web browser on a desktop computer and I do not see any such icon.

For about two months, I have had a problem with my internet speeds being very slow. I am on 200 Mbps plan. When I reboot my modem, I get 200+, but after a few minutes my speed will drop in the 30 to 35 Mbps range. A technician came to my home, and replaced the cable coming from the pole to my house,

Long-time Xfinity customer here. Decided to move mobile service from AT&T to Xfinity Mobile in September 2024. Signed up over the phone for promotion to trade in our 4 AT&T iPhones for $1,000 credit for each trade-in for 4 new iPhones with Xfinity Mobile. We received our new phones and sent in our t

Ever since we switched our account to internet/voice only, the caller ID just says "out of area" for every call. Tried resetting the modem and that didn't work. Any help is appreciated.

Hello, my xfinity visa gift card expired. I haven’t used the gift card. Could you please send a replacement gift card? Thank you

Hi, I'm unable to activate my gift card I received this year. Also, when I opened it, the gift card has an expiration date of 10/23 but I received it this year. I want to use this gift card as it would really help. Any assistance is appreciated.

Hi! I ordered an internet package but did not receive a confirmation email that my order was placed. I'm unable to login to view my order status. Can I get an update on if the order went through? Thanks!

We have a 400 Mbps Comcast service, using a WiFi 6 router, and a Net Gear 2 GB cable modem, fast equipment. Measuring at the router, next to it, using the Infinity Speed Test, the 5.0 GHz network is blazing fast, always over 400 GHz service level. However, the 2.4 GHz network barely can manage 100 M

I upgraded/changed my plan as my other 12mos contract ended. Received the new Xfinity modem and took my other to return at an Xfinity store. When I returned my old modem, I also returned the streaming box not realizing that this was supposed to be maintained for my current plan. I checked with the r

Have had zero luck adding unlimited internet. Get all the errors and xfinity chat was of no help so decided to give this a try. Any and all help would be greatly appreciated.

I just set up a new ASUS RT-AX88U wireless router, which happens to support WAN link aggregation (and dual WAN as well). I'm using an Arris T25 eMTA and have 1.2 Gbps internet service. The fastest speed I've ever had up til now (via Speedtest) is 946 Mbps down/42 Mbps up. I read up a bit on this and

you used to be able to go back 1 hour when you turned on the tv or you were watching a saved program on the dvr and then went back to live tv. Now you cannot rewind. WHY???

Hello, I signed up for Gigabit plan and should get 1200 MBPS speed. However I am not able to cross 935 download speed. Upload seems to be fine clocking at 39. Comcast is saying contact Arris to change configuration. Arris is saying there is nothing to change. Anybody has same modem and getting gigab

Hi! (Not sure where to post this...?) Since April we've received 3 Xfinity-verified emails delivering voicemail messages to us. I know they're not ours - even tho the email address is correct - bec we don't have email delivery enabled for voicemail AND none of the 3 ever showed up in our Voicemail a

Is it possible to get internet data usage metrics broken down daily? I can see the monthly view, but this is not helpful to me.