U

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3 Messages

Friday, February 2nd, 2024 5:45 PM

Closed

Xfinity flex streaming box

I upgraded/changed my plan as my other 12mos contract ended. Received the new Xfinity modem and took my other to return at an Xfinity store. When I returned my old modem, I also returned the streaming box not realizing that this was supposed to be maintained for my current plan. I checked with the rep first, he assured I should return both items. My husband and I left the store and I still felt uneasy, so we went back, referenced that the receipt only listed one cpc code. Rep again assured returning both was appropriate. I'm seeing the flex box is still listed on my current plan meaning there would be an expectation it's returned at some point but I no longer have it, it's with Xfinity and I was assured by a rep this was correct. I still have my receipt and can reference the times I was there/returned. How do I address this so I'm not inappropriately charged at the end of this contract for not returning equipment that's already been returned?

Accepted Solution

Official Employee

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973 Messages

10 months ago

 

user_a850c2 Thanks for creating a post on our Community Forums. I'm terribly sorry to hear about the mixed info you've received and understand wanting to make sure the equipment is taken care of. The good news is that our team can help get this resolved for you! Since we would need to access your account, would you please send our team a direct message with your full name and full address?
 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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