New Poster
•
2 Messages
Caller ID not working
Ever since we switched our account to internet/voice only, the caller ID just says "out of area" for every call. Tried resetting the modem and that didn't work. Any help is appreciated.
New Poster
•
2 Messages
Ever since we switched our account to internet/voice only, the caller ID just says "out of area" for every call. Tried resetting the modem and that didn't work. Any help is appreciated.
Accepted Solution
XfinityJoe
Official Employee
•
534 Messages
8 months ago
Hi @Nancyb6 our team would be happy to look into your caller ID concern. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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