Nancyb6's profile

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2 Messages

Wednesday, March 6th, 2024 6:27 PM

Caller ID not working

Ever since we switched our account to internet/voice only, the caller ID just says "out of area" for every call. Tried resetting the modem and that didn't work. Any help is appreciated.

Accepted Solution

Official Employee


345 Messages

3 months ago

Hi @Nancyb6 our team would be happy to look into your caller ID concern. Please send us a DM with your full name and address to Xfinity Support.


To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it


1 Message

Since getting new modem I can’t get caller ID on tv

Official Employee


3.5K Messages

Hello @user_zlvdo4, thanks for reaching out on our Forums. We value your time and appreciate you being a customer with us. We certainly want to assist you with getting the Caller ID on TV feature working again on your end. My team is here to help! 


As the first troubleshooting step and at your convenience, can you please ensure the Caller ID on TV feature is turned 'On' through your cable box?


Please follow this link, for instructions on how to turn it on via a non-X1 TV box. Or, follow this link, for instructions on how to turn it on via an X1 TV box.


Let us know if that helps correct this on your end, we're here to support you. 



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