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@user_50npv4 Thank you for reaching out to us here on Forums, The experience you mentioned is something we don't wish any of our customers to have. I want to look into this for you Please send us a direct chat message with your full name and complete
Comcast is trying to steal $1300 from me
We canceled our service on 9/26/25 and continued to get billed until Feb 2026. It took multiple calls and a visit to the local store to get the service actually canceled. Then, rather than refunding the bogus charges, we were issued a credit onto our closed Comcast account. Now as we try to get that
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Unstable wifi
I am having issues, that when I Google them, tell me my wifi is unstable. I think I need a new gateway/modem as mine is quite old.
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Your Home Network
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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Cancellation online
I would like to cancel my Xfinity service and would prefer to complete the cancellation online. Please let me know the steps required to proceed with canceling my account and when the cancellation can take effect. I talked with Xfinity Support through my account and he said I need to call the "resid
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Customer Service
Comcast is trying to steal $1300 from me
We canceled our service on 9/26/25 and continued to get billed until Feb 2026. It took multiple calls and a visit to the local store to get the service actually canceled. Then, rather than refunding the bogus charges, we were issued a credit onto our closed Comcast account. Now as we try to get that
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Customer Service
Xfinity support
Ankita helped me with my modem and they were amazing!!! 5 stars :)
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Your Home Network
Good afternoon DF72. Without someone authenticating an account with us first, no changes can be made to a customer's account or service. In order for a SIM card to be modified a customer would need to authenticate their account with us first. &
xfinity Assurance team
I have read that the fastest growing scam is to steal the electronic SIM card, take over the phone and get access to drain bank accounts, brokerage accounts and charge cards that are stored in the phone. They apparently do this by simply calling Xfinity/Comcast to change the SIM card of the phone of
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Help blocking devices on my network
Help blocking unwanted devices I have internet through xfinity and I need help blocking devices from accessing my network. There are only 2 devices that belong to me and the rest (5) I assume belong to my neighbors who I apparently provide internet to. I don’t know what they are doing or how they ar
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Your Home Network
user_6qsf7n - Thank you for your feedback. Let's troubleshoot this issue together. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• C
Wliw world
Channel 1155 is supposed to be wliw world. But your guide is not listing the programming for that channel. It's almost like your listing the programming for NHK world, the Japanese News channel, but that channel has its accurate programming in the guide. The programming in the guide for liw World is
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Thanks for clarifying that @user_mv6zkz,. You will need to reach out to us directly at 1-800-XFINITY (1-800-934-6489) so that we can help you with taking care of that directly.
Lost equipmet
I have lost the equipment for my Xfinity service in a move out of state. How do I settle for these lost items? I’ve had 4-5 dead end calls between Xfinity and the recovery company.
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The equipment is not showing up on my account, there are no options for items to return when I go to Xfinity.com/returns and we’ve moved to a state where there are no Xfinity stores. How can I proceed?
Lost equipmet
I have lost the equipment for my Xfinity service in a move out of state. How do I settle for these lost items? I’ve had 4-5 dead end calls between Xfinity and the recovery company.
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did you ever get this resolved? I'm having the same issue
Peacock activation “something unexpected happened”
I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.
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XB10
[Edited: "Personal Information"] I am subscribed to the 1GB tier, but they don't have XB10 gateways at any of the stores, only XB7 and XB8. I currently have the XB7. Could you please ship a XB10 gateway to me and waive the shipping fee. Thanks, [Edited: "Personal Information"]
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Customer Service
@I_Wish_I_Knew_Beforeiswitched @XfinityAbby I am having the same issue and I tried the link and it goes to this page -https://www.xfinity.com/support/articles/account-email-information The Xfinity [Edited: "Inflammatory"] is zero help.
Email login
I want to login to my home email [Edited: "Personal Information"] on my Office desktop
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@user_7gv1rm Thanks for adding a post to the community. We can make sure this is fixed. Are you able to see if removing the splitter helps improve the signal? Testing that same box and connecting it to where the splitter connects will be a great way
Sound and video “stuttering” on sports networks
This has been happening for the past few weeks now. It’s primarily happened on sports networks/sports package channels (NHL network, MLB network, MASN) where both the sound and picture are pixelated and stilted. All lines were secured and we even got and installed a new splitter. We got a new cable
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@user_r70us6 Is this email still active? We would have no idea if a gmail email address is active or not. Have you tried logging in to gmail to find out?
Again
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Is this @gmail.com email active? [Edited]
Is this email still active?
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