Xfinity Community Forum

Hello user_w8qgh9 thank you for reaching out to us here in our Xfinity Community forum. We appreciate your time, and we want to help you. Based on your post, and the included detail, let's go ahead and get to work on this for you. Please send u

XfinityJeffB

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11 hours ago

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Customer service complaint

I have been a customer for over 16 years. We recently moved and had our services transferred. That is where the problems started. We had an excellent package prior to moving and now I pay almost 2x as much for 1/2 of the items. The 2nd issue is I was told I had to have home security to have the pack

Question

user_rxx9i8, That is correct. In this case, UPS wouldn't be able to generate and print your label. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corne

XfinityVianney

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11 hours ago

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Return

I left New Mexico in May 2025 & took my Xfinity equipment with me to Oregon to return it there. I left Oregon in August 2025 & forgot my Xfinity equipment there and I moved to Texas. I just received the Xfinity equipment from Oregon & ineed to final return it..how do I get it to you?

Question

Hello again, I decided to tinker around a bit. The result was that I deleted the email addresses that I asked about by determining that they were somehow names of actual accounts! I'll watch the Connect page for a few days and see what shows up and t

vayankee1

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11 hours ago

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Xfinity Connect page.

Strange emails listed on left side of Xfinity Connect page. Each one is unknown to me. There is a triangle with an exclamation point after each address.

Question

Hi there, user_jg9ey2, and thanks for reaching out here on the community forums! You can quickly make changes to your service, including removing XFi Complete, by using the Xfinity Plan Builder, or our team can also assist with removing the service i

XfinitySean

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11 hours ago

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Xfi complete

I don’t want this on my bill. Please cancel

Question

I agree. All the hype about the new channel and just disappointment. It is so choppy.

fjhedrick

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11 hours ago

to the conversation:

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Scripps Sports Poor Unwatchable Broadcast

Scripps Sports broadcast for Nashville Predators on channel 1028 is absolutely awful, unwatchable, skipping and stuttering.

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UPS told me I had to get a label from Xfinity.

user_rxx9i8

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11 hours ago

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Return

I left New Mexico in May 2025 & took my Xfinity equipment with me to Oregon to return it there. I left Oregon in August 2025 & forgot my Xfinity equipment there and I moved to Texas. I just received the Xfinity equipment from Oregon & ineed to final return it..how do I get it to you?

Question

go_horns7 Hello, I am sorry you are having issues with your TV box. I am happy to help you troubleshoot. Is it connected to a splitter?

XfinityVictor

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11 hours ago

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Need Replacement

My only Xfinity TV box is an Arris Xi6-A, model AX061AEI. It repeatedly gives me error RDK-03117 and stops working. I've restarted the TV box and Gateway multiple times, but the problem keeps returning. The equipment-update page says I already have the latest equipment, so I am NOT looking for an up

Question

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Scripps Sports Poor Unwatchable Broadcast

Scripps Sports broadcast for Nashville Predators on channel 1028 is absolutely awful, unwatchable, skipping and stuttering.

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Channels and Programming

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@user_j7sx47 Thank you for connecting with us about your internet concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.

XfinityLinda

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11 hours ago

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Why does it take four days to get an appointment for a total outage

Yesterday we had a storm. The power did not go off. My current Technicolor modem is offline. I cannot get it to reboot. It basically is in the flashing yellow light status. It appears as if there is an issue with the modem. I have to. I called in for a consultation/appointment. The appointment is 4

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Transfer PIN

Im trying to get a transfer PIN to transfer my number FROM Xfinity Mobile. However, the AI software is instructing me to login to VerizonApp and Verizon’s website. I tried both, and neither have an account with my information.

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Devices

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Hello! We'd be happy to help you get ready for the game @user_9jneao! Let's take a closer look at your account to see if Marquee Network is available in your region. If you could send our team a direct message with your full name, the name listed on

XfinityQuemekia

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12 hours ago

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Adding Marquee Network to our service

Hi We really want to watch the Cubs game - can we add the Marquee Network to our service?

Question

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I contacted Xfinity to schedule a tech visit, but they told me that there's an upcoming maintenance on Sep 25 in my area. They recommended me to wait until that date since it might resolve my issue. They also mentioned that Xfinity will charge me $1

user_0axtgg

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12 hours ago

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My Upload Speed Is Throttled at 6 Mbps (Motorola MG8702)

Hi, I'm using Motorola MG8702 (firmware version 8702-19.3.9), and it's my own modem. My internet plan is only 300 Mbps down / 100 Mbps up. Although my download speed is over 300 Mbps, my upload speed is capped at 6 Mbps. A customer service rep tried to update my modem's firmware version and provisio

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1K UP (AND) DOWN

I upgraded to the XB10 router and my upload is still capped, this is most likely because DOCSIS 4.0 isnt avaiable in my area, and i was curious when it was going to be rolled out for zip code 95660? The website says I should be getting symmetrical speeds so i was curious.

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Customer Service

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Xfi complete

I don’t want this on my bill. Please cancel

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Billing

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My internet

I just moved here thought I could set up myself. But has a weird special piece I dont know what to do. Need help or someone to come and set up for me

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Your Home Network

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Cancel tv service and keep high speed internet

How can I cancel tv and keep my internet? I tried to do it in app, couldn’t find it.

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Customer Service

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Customer service complaint

I have been a customer for over 16 years. We recently moved and had our services transferred. That is where the problems started. We had an excellent package prior to moving and now I pay almost 2x as much for 1/2 of the items. The 2nd issue is I was told I had to have home security to have the pack

Question

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Customer Service

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Mobile Line Disconnected was added back by Xfinity without me asking

How do I get this line deleted again without sitting on the phone with a rep for 30 minutes again? Thanks!

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Plan

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Thank you for reaching out @user_1ag8cd! Channel issues can definitely be frustrating when they interrupt programs you’re trying to watch. Are any other channels experiencing this issue? Does this happen on all cable boxes in the home? Is the X

XfinityAldrik

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12 hours ago

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NBC Freezing

NBC has frozen and is producing a static sound, with the picture repeatedly jumping. Why does this happen, and how can it be fixed? When you're paying this much for Xfinity service, you expect network channels to come in clearly and reliably. Network stations like NBC should not be experiencing thes

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Need Replacement

My only Xfinity TV box is an Arris Xi6-A, model AX061AEI. It repeatedly gives me error RDK-03117 and stops working. I've restarted the TV box and Gateway multiple times, but the problem keeps returning. The equipment-update page says I already have the latest equipment, so I am NOT looking for an up

Question

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Customer Service

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