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buffering on pc hardwired
I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a
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Your Home Network
No I am not using a VPN
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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user_415005 Are you using a VPN?
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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Refunds
Who on earth do I need to talk to about this? I will outline the situation because this is so ridiculous. I moved addresses and called to have my NOW Internet transferred to my new address. Because it was a new house they needed to run the cable from the street to my house but they couldn’t attach a
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Billing
Hi there, @ygr! I hope you are having a fabulous Friday! Our refund team can get the card reissued so you can use it. To speak with that team please visit our refund website, https://www.xfinityrefunds.com. There is a Need Help? Chat with us! button
Replacement ticket
I was told to send a message to open a replacement ticket to be able to get a new refund card as I didn't know that the card had an expiration date
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@XfinityAlfonso Yes, exactly the same
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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Replacement ticket
I was told to send a message to open a replacement ticket to be able to get a new refund card as I didn't know that the card had an expiration date
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Customer Service
There’s definitely some shady stuff going on at that location. I traded in an iPhone 14 Pro Max, in its original box and everything. USPS can give you a detailed log of events if you go in person. I find it insane that they are holding us legible for
Trade-in case marked "resolved" with no credit applied, "empty box" claim disclosed only after the fact
In February 2026, I initiated an upgrade on my Xfinity Mobile account and shipped the trade-in device (iPhone 13 Pro Max) on March 2, 2026 using the prepaid USPS label provided by Xfinity Mobile. USPS tracking confirms delivery to the Assurant PO Box in Lewisville, TX on April 3, 2026. No trade-in c
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user_grrvzy No worries, let us know if you do need anything else, we are happy to help!
Trade-in case marked "resolved" with no credit applied, "empty box" claim disclosed only after the fact
In February 2026, I initiated an upgrade on my Xfinity Mobile account and shipped the trade-in device (iPhone 13 Pro Max) on March 2, 2026 using the prepaid USPS label provided by Xfinity Mobile. USPS tracking confirms delivery to the Assurant PO Box in Lewisville, TX on April 3, 2026. No trade-in c
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Thanks. This is being handled by Executive Resolutions following my FCC complaint. No further action needed here.
Trade-in case marked "resolved" with no credit applied, "empty box" claim disclosed only after the fact
In February 2026, I initiated an upgrade on my Xfinity Mobile account and shipped the trade-in device (iPhone 13 Pro Max) on March 2, 2026 using the prepaid USPS label provided by Xfinity Mobile. USPS tracking confirms delivery to the Assurant PO Box in Lewisville, TX on April 3, 2026. No trade-in c
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peacock
I just upgraded my Xfinity plan to GIG and that comes with 2 YR sub to Peacock premium. I activated it on the Xfinity portal and when it got to Peacock I receive an error saying this: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_2726734 I did move
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Channels and Programming
I understand how frustrating that can be for you; but we do not contact collections agencies for this issue. You would be the one to contact them to let them know this is not your account.
Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
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Same thing happened to me. Months of nothing, then they said it was too early in my billing cycle, then said the box was empty. Never put any of it in writing. This is completely insane, I can't even believe it. When they finally told me the box arri
Trade-in case marked "resolved" with no credit applied, "empty box" claim disclosed only after the fact
In February 2026, I initiated an upgrade on my Xfinity Mobile account and shipped the trade-in device (iPhone 13 Pro Max) on March 2, 2026 using the prepaid USPS label provided by Xfinity Mobile. USPS tracking confirms delivery to the Assurant PO Box in Lewisville, TX on April 3, 2026. No trade-in c
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@user_xxl6aa Hello! Thank you for this feedback as it is very helpful, I want to ensure the correct agent gets this compliment, Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. T
Jatin is awesome
Jatin was a Great customer service agent and I was not able to leave them a review/do survey because I was texting them through Xfinity. I want to leave them a review. Jatin was amazing! :)
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@user_kvfxg9 You end up talking with support? Any luck?
VPN Disconnecting
Hello, My VPN disconnects during uploads when connected via WiFi on my Xfinity XB7 router. Key findings: Issue occurs ONLY on XB7 WiFi (both 2.4GHz and 5GHz) Wired connection works fine Using a Netgear extender as AP works fine Other coworkers with Xfinity XB7 and XB8 routers report same issue, thou
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peacock
My Peacock subscription through Xfinity was cancelled and now it wants me to pay with a credit card. Please help fix this
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Channels and Programming
CustomerMS, You're welcome! Is there anything else that we may assist you?
Contact For Xfinity On Campus Integration Team
Good morning, I am an IT engineer at a university, and we have an integration with Comcast to provide Xfinity on Campus as a service to our students. We need to make some changes to the IdP system used in that integration, and the folks I used to engage with at Comcast appear not to be part of the o
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Hi!I also have this issue. From reading on other posts, it seems you need to write one post or response before direct messages are enabled, so I am responding to this message. I will follow the instructions above to send a direct message about the in
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Need help adding promotion code MC50
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. Thanks!
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