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Our team can assist by adding their name @Dimecesare. This will appear on future paper bills and the PDFs of those bills. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, c
Add spouse to billing
How do I add my spouse to my account info so that she appears in billing
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Relocation request
I am having a pool installed and the primary electric lines run straight through the center. The electric company is going to reroute the primary lines. I need to have the cable rerouted as well. I am having trouble getting a hold of Xfinity/Comcast construction to see what needs to be done in order
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Your Home Network
4 Days Without Internet + Technician No-Show — Now Facing a Full Week Without Service
I’m beyond frustrated with how Xfinity has handled this situation. My internet has now been completely down for 4 days. I’ve spent hours troubleshooting with Xfinity, and it appears that my modem needs to be replaced. Despite having no internet at all, the first technician appointment I could get wa
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Your Home Network
Is it only for paper bills or will it work for electronic bills as well?
Add spouse to billing
How do I add my spouse to my account info so that she appears in billing
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@XfinityJohnG hi, how do I add her? Thanks!
Add spouse to billing
How do I add my spouse to my account info so that she appears in billing
Question
I’m sorry to hear about your experience and the damage to your property during work at your home. I can open a ticket for the damage claim to assist you with a resolution. Please send us a direct message with your full name and address.Here are
Property dammage
My underground cable was replaced on9-11. The broke two boards and the corner brackets on my raised beds while doing so. They did not notify me of the damage. I need to speak to a service agent for this to be repaired. The AI option doesn’t allow for contact.
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Thank you for reaching out to us @trvs! A $74 monthly difference is substantial, and I can understand why you're taking a closer look at your options. Promotional availability can vary based on factors such as account status, location, and eligibilit
Existing customer paying $124 for Gigabit — looking for retention offer
I'm currently paying $124/month for 1,300 Mbps Internet and use my own equipment. I see that Xfinity is currently offering Gigabit Internet for $50/month with a five-year price guarantee. I understand that this particular promotion may officially be limited to new customers. However, a $74/month dif
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Hello I am connected using an ethernet cable. I am looking at speeds around 500Mbps-600Mbps. I am using the xb8. My Xfinity app its not working after I put the 6 digit code I get “Access not authorized” and “You signed in successfully, but you must b
Upgraded plan speed still slow
Hello, I upgraded today from 500mb to 1gib but I am still getting the 500mb speeds. Customer service said it should take between 15 to 20 minutes, but a couple hours and restarts later its still the same.
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Hi user_wwz7rf, thanks for reaching out here on the community forums! It's exciting to hear that your starting up services at your vacation home, but I'm sorry that you're running into issues with the equipment getting there before you. We'd be more
Asked for delayed shipment, got two shipments immediately
I recently signed up for Xfinity internet service for my vacation home which is 3 hours away. I won't be there for another month. There used to be an option to delay shipment of equipment, but there wasn't one when I signed up. I immediately called support and they said they would cancel the order a
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New Construction
I have contacted customer service twice now trying to get scheduled for a new line installation. The house is new construction and "not serviceable" and lacks a drop line at this point. Both times I was told that I would be contacted by email to schedule a site visit and meet the tech. Neither time
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Devices and Equipment
Thanks for the update, @user_0wnq7u. Glad you have service but sorry to hear there is still work to be done. We can further help you here to ensure the box gets hung back up. Please send us a direct message with your full name and complete service ad
Storm knocked lines off house
Hello, I'm in need of some help. We recently went through a bad storm that knocked power lines as well as ripping my Xfinity wires from the house to the pole. The app is telling me that there's an outage in my area but all my neighbors and house across from mine have Internet. Some Xfinity worker re
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Agree completely!!! Totally frustrating with freezing & issues!! A credit is due!
Extremely Poor Broadcast Quality
I am extremely dissatisfied with the quality of the Philadelphia Eagles game broadcast on Sunday, and I am requesting a credit on my Xfinity account as compensation for the service interruption. I look forward to the start of football season and to watching the Eagles with a group of family and frie
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Request to Cancel Xfinity Service – Effective from September 30, 2026. needs confirmation Hello, I'm moving out to new apartment, and it has its own internet service address and So I need to cancel my Xfinity Internet service effective September 30,
Cancel my service effective September 17, 2026 - need written confirmation
Hello, I'm moving out of my service address and need to cancel my Xfinity Internet service effective September 17, 2026. I do not need to transfer service to a new address. I will return the leased gateway myself within 30 days of the disconnect date. Please send me a direct message so I can verify
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Hello @Rt2528, and thanks for reaching out on our Xfinity Community forums! I can certainly understand why you're frustrated. It sounds like you've been trying to resolve this for quite some time, and after completing the upgrade, receiving help fro
Elite Upgrade Mess unresolved
I recently elite upgraded one of my family member's line since the old phone was half paid off and met all criteria but the label was never sent to us to return old phone. The store in Naperville, Illinois was kind enough to go out of their way to help open ticket but I got a message saying it was n
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Device is paid off!
You sent me an email that said my device is paid off, but you continue to bill me for it. Please stop! I can send you a photo of the email if you’d like?
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Billing
Thank you for posting on our community forums, Rakesh629. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Click "Sig
Cancel my service effective September 17, 2026 - need written confirmation
Hello, I'm moving out of my service address and need to cancel my Xfinity Internet service effective September 17, 2026. I do not need to transfer service to a new address. I will return the leased gateway myself within 30 days of the disconnect date. Please send me a direct message so I can verify
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Hello @user_vw78bi thank you for taking the time to reach out to us! I would be happy to help you get your phone number changed. Please send us a direct message with your full name and service address so that we can assist you further. To
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Phone nunber
Change my number because of stalking
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