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Above ground wire left by Xfinity for over six months no resolution
I have a wire running from an adjacent property in front of my driveway onto part of my property in front of my house. Xfinity did this to restore service when their underground line was damaged. They said it was supposed to be a temporary fix. It's been over six months and I have not been contacted
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Your Home Network
Hey @user_ivrdle, Thank you for taking the time to reach out regarding the MLB channels! Welcome to another season of Major League Baseball. With the official season officially beginning, let's see what we can do to watch your favorite team. Are you
our xfinity box is old and will not support our MLB subscription
we cannot watch our MLB extra innings subscription because our old box will not go to that chanel.
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Peacock activation
I recently moved. Now I am unable to activate Peacock premium, as it says my account is connected to another email.
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Sign-In and Account Management
This is ridiculous. I can’t watch any NBA games on NBC because of the dispute with Scripps. How is Comcast going to compensate me?
When are we getting NBC back??
How long is Xfinity and Scripps going to hold our NBC station hostage? Xfinity claims they want to keep our service affordable, but $300 a month for poor choices of stations and frequent price increases for no reason is NOT affordable in any way! I'm looking at alternatives NOW
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Thank you for confirming. We can take a closer look at the account to help get this issue resolved for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private")
Activate Peacock
I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe
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our xfinity box is old and will not support our MLB subscription
we cannot watch our MLB extra innings subscription because our old box will not go to that chanel.
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Customer Service
Rodavlas29 Thank you, and outside of the app, if you use the URL provided that is not a hyperlink, does that also get you an error? Are you at home using your Xfinity home wifi connection?
Error
I still get the error after cleaning the cache Webpage not available The webpage at https://customer.xfinity.com/membership?app=1&context_id=oi-09db45f8429c473c882a3077a773f2c4&activity_id=dd63d6cd-e57c-48a5-ae3f-5d45acf974b4 could not be loaded because: net::ERR_HTTP_RESPONSE_CODE_FAILURE
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Good evening @user_oxtxz8, and thank you for reaching out to us on our Community Forums regarding your TV connection issues—we appreciate you letting us know. I understand you’re having trouble connecting your TV to the internet. To help
How do I get my wifi to reconnect to my tv
I have tried to unplug the router and plug it back in , Ive tried rescanning to get to my network Omeymey2, Ive tried switching from HDM1 to HDM2
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Router
Hi, my router got hit by lightning and I need a new one.
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Sign-In and Account Management
I have only ever had 1 email address associated with my Xfinity or my Peacock accounts. I have had the same email address since college and it is the only one I've ever used in either instance.
Activate Peacock
I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe
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What is Xfinity's policy regarding how long it will wait before sending an unpaid bill to collections?
We discontinued our Xfinity mobile and internet service on February 9, 2026. Apparently there was a bill generated on 03/14/2026 for an early termination fee. That bill was never sent to me. I received a bill on or about 04/16/2026 for $159.00 for the same charge as the March bill. I have not paid t
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Billing
@XfinityJosephA if Xfinity was doing all they could to provide the best viewing service Xfinity would have prepared their customers for this BIG change to their channel lineup. It’s unconscionable that absolutely no advance notification was provide
Lost wmar local abc channel in carroll county Maryland.
Because comcast didn't make a deal with the owner of our local abc wmar channel we now have no abc channel. However we have the Washington dc abc channel wjla in sd only. I pay for hd service. Why can't we get that channel in hd also? All of my abc dvr recordings didn't record because of this snd i
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I use the app when I see the first error While messaging you I'm using Gmail and it opens to Chrome
Error
I still get the error after cleaning the cache Webpage not available The webpage at https://customer.xfinity.com/membership?app=1&context_id=oi-09db45f8429c473c882a3077a773f2c4&activity_id=dd63d6cd-e57c-48a5-ae3f-5d45acf974b4 could not be loaded because: net::ERR_HTTP_RESPONSE_CODE_FAILURE
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Worst service on the planet
Prepare to be in chat or on the phone for hours. Basic requests take arduous processes to complete. Customer service reps are incompetent and assure you each time they will fix your issue but they can’t. The app and the site have constant errors. The chat constantly disconnects mid-conversation. Pre
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Customer Service
@XfinityDena The problem only occurs when I access Disney+/Hulu via my Xfinity remote; my Roku app works just fine, on the same TV set. So the problem is with Xfinity, not Disney.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello @user_qc9mn3 we are working hard to get this resolved for you. Our local team is on top of it, and we will update you as soon as we have another update.
Cable In My Front Yard
Friday, April 24, 2026 @ 0959 hrs. Today is Day 36 since I notified Xfinity (X) of my cable laying in my front yard ABOVE GROUND. Today was the expected start date of putting the cable underground. Another cable company (Glo Fiber?) was putting in cable and cut my cable in the process. This 2nd comp
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Need orange cable buried
Hello, When will my orange cable be buried? It’s been 10 days. I was told it would only take 3 days
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Devices
@user_jevk4u Thank you for taking the time to contact us about these billing concerns. When an account is closed you would receive a final statement within 1-2 weeks. If your billing cycle fell before that statement was produced you would not have se
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What is Xfinity's policy regarding how long it will wait before sending an unpaid bill to collections?
We discontinued our Xfinity mobile and internet service on February 9, 2026. Apparently there was a bill generated on 03/14/2026 for an early termination fee. That bill was never sent to me. I received a bill on or about 04/16/2026 for $159.00 for the same charge as the March bill. I have not paid t
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