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Okay good to know! In that case lets check things out for you to see what we can find 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated
Removed promo credit
Traded my phone in and received 1100 credit over 24 months . They cancelled my promo and now charging me 50/mnth for phone that i traded. Biggest scam .multiple calls and agents. Been with xfinity with mulitple lines and internet as well as other family members switched from me. Would stay away from
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Update: a rep contacted me and credited the $45.67. Thank you to the team for the quick help.
Billed $45.67 for service never installed, chat agent refused to open a case
My home has no coax connection, so Xfinity service was never installed despite several technician visits. Xfinity credited my account twice for the problem. I ordered disconnection on Sept 17, but I was billed $45.67 for Sept 18 to Oct 17. On Sept 29, a chat agent said the charges were valid, wouldn
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Update: a rep contacted me and credited the $45.67. Thank you to the team for the quick help.
Billed $45.67 for service never installed, chat agent refused to open a case
My home has no coax connection, so Xfinity service was never installed despite several technician visits. Xfinity credited my account twice for the problem. I ordered disconnection on Sept 17, but I was billed $45.67 for Sept 18 to Oct 17. On Sept 29, a chat agent said the charges were valid, wouldn
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Hello user_ggkycz thanks so much for reaching out here on our Forums and adding your voice to the conversation! Are you seeing these errors when using the apps within the X1 menu, or via a smart TV App version? If searching for content using the On-D
3rd party apps shutdown and rebook frequently while watching shows
Over the past several weeks while streaming shows from a 3rd party app, my X1 box randomly restarts itself. The box does not reboot while I'm watching other channels (like Food Network), only when using 3rd party apps and after a pause for a couple of minutes, it puts me into the last regular TV cha
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Hello @user_z4mt5v, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
8+ Hours Trying to Buy Xfinity Mobile — Customer Experience Escalation
I honestly don’t even know where to start with how bad this experience was. I spent more than 7 hours trying to buy 3 phones from Xfinity after Xfinity itself sent me a promotion inviting me to move my family’s mobile service. I called on Monday, and it took me 2 hours just to get the essential info
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user_ssooc2, Thank you for reaching out and creating a new post. If you'd like to cover our current options, you can do this while using the Xfinity website when you're logged in, or via the Xfinity App. These are the same offers we have on our
Att fiber cheaper
Was paying $154 Comcast said if we go with the lower plan, it would be $54 for three years. It was $54 for one month, and then it went back up to $104 this month. Looks like I’ll be going to AT&T fiber
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Yes was kept current and bill on autopay
Removed promo credit
Traded my phone in and received 1100 credit over 24 months . They cancelled my promo and now charging me 50/mnth for phone that i traded. Biggest scam .multiple calls and agents. Been with xfinity with mulitple lines and internet as well as other family members switched from me. Would stay away from
Question
billing
I was told by my agent that signed me up, that I would be locked into my plan for 5 years without any price increase and my rate jumped from $55 to $85 I need to get back to what I was promised, please help.
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Billing
Audio issues with 4k broadcasts
For several years now and after trying several 4k wireless cable boxes, I almost always have intermittent audio issues when watching a 4k broadcast ( sports). It used to be less of an issue because Xfinity always had a non 4k channel which worked perfectly but for instance on MLB playoffs today it’s
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Channels and Programming
That's good to know that you got the issue fixed. Since you have us here, can we assist you with any other questions or concerns?
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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@user_wx0pju Thank you for taking the time to reach out through Xfinity Forums. I am so sorry to hear that this has been your experience. We can help with most issues, remotely. Can you please share more about your original request when calling in?
Customer service is very bad
Agents will transfer you to other agents or hang up on you or flat out lie telling you they can not transfer you to a supervisor . Xfinity has one of thee worst customer service call centers id stay away especially the internet department !
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I went to my tv audio settings and toggle the sound output from tv to my sound bar and that fixed the issue
MLB Network audio video not matching
Audio is completely off today on MLB Network, at least 10-15 seconds off from video. Happening on all programming plus commercials as well.
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Canceled before activation, requesting the $25 deposit refunded in full.
I recently made an Xfinity account to gain internet at new apartment I was moving to. I placed an initial deposit as was required to make the account and get started. I then chose to cancel within 30 days as I decided I no longer wanted the service. I have not been issued any equipment nor have I ac
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Billing
@XfinityRay Thank you. DM sent as instructed.
Is there a flush variant of the green dome or "R2D2" style cable box in the front yard?
My driveway is extended but the smaller green pill shaped cable box affects my ability to fully use the driveway. Is there a flush cover option available that I can request? My concern is guests or anyone unknowingly striking it. I know it is it belongs to Xfinity as there was a tech in the area a f
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Astros broadcast
Why is the Astros - White Sox playoff game blocked? I am out of town and want to watch it. It’s a nationally televised game, not regional. I could get almost all games on DIRECTV before I switched. Not satisfied with Xfinity TV.
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Xfinity Stream Website
I went to my tv audio settings and toggle the output between the tv and sound bar and that fixed the issue
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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WHY is there no published fix for this Fire Stick issue? Xfinity is the one who told me to use the app when I complained about the outrageous bill I have just for basic cable & internet. I have uninstalled, cleared the cache, rebooted, location s
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Hey there, @KayaS, thanks for reaching out through Xfinity Forums regarding your Xfinity App account. We are happy to help with troubleshooting! Are you signed in to the Xfinity app with the same Xfinity ID that's linked to your active internet accou
XfinityJeniece
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4 hours ago
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Xfinity App says I can’t access anything in it without being a customer, but I already am actively a customer and pay for/use the WiFi.
Self explanatory in the subject line. Very confused.
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