Official

Accepted

Unanswered

Advanced Filters

Search Results (445.9K)

Most Recent
Selected Most Recent

Hey there, thanks for taking the time to reach out! As mentioned in my comment on your post, for future reference, please note that sending unsolicited direct messages is a violation of Forum Guidelines, but we can definitely take care of this for yo

 to the conversation: 

0

0

My EVO1-5-U/U never stops buzzing

Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!

Question

@XfinityJeffB​ and so how does your response resolve the issue with the virtual assistant and phone support? I don't think that any of us on this forum with this issue are here just for the heck of it.  There's a problem with your website and i

 to the conversation: 

0

Need a live agent. Now.

I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support

Question

Thanks for taking the time to reach out through our community forums, user_2eo8hl! As someone who is easily bothered by electrical noise and buzzing sounds, I'm sorry to hear your equipment is getting noisy. It definitely sounds like it might be in

 to the conversation: 

0

0

My EVO1-5-U/U never stops buzzing

Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!

Question

Thank you!!!! This saved me

 replied 

7 hours ago

 to the conversation: 

0

Xfinity Stream Smart TV App - Error TVAPP-01005

I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs

Question

@XfinityRaul​ why don't you just report to your tech support people that the chat feature is down and you can't get through to anyone on the phone????????? If my service gets disconnected just because your service is down I'm going to be [Edited: "L

 to the conversation: 

0

Need a live agent. Now.

I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support

Question

YW @XfinityAldrik​ !

 replied 

7 hours ago

 to the conversation: 

0

Service tech never showed

I am stuck asking the chat I have tried to call and no one will tell me where the technician is. I needed someone today I took work off and I can’t get anyone to give me a response

Question

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo

 to the conversation: 

0

2

Need a live agent. Now.

I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support

Question

Hello @user_ne9l1g Thank you for reaching out. While I do understand this can be frustrating, but we do not have any control over what the networks are broadcasting on those channels. That would be something the individual network is choosing to do.

 to the conversation: 

0

0

Repeats same movies and the same tv show on 2 different channels

Why are 2 separate channels running the exact same tv show for hours on end? Also, the same movies and tv shows over and over. It's expensive as it is I don't understand why we can't do better?

Question

YW @XfinityPaula !

 commented 

7 hours ago

 to the conversation: 

0

0

Cancel service

Hello, I have moved to a new place that comes with WiFi, I want to cancel my service.

Question

YW @XfinityCliff !

 replied 

7 hours ago

 to the conversation: 

0

Customer service

My Xfinity service has been interrupted for four days. Each day I receive a text stating repairs could not be completed, yet no resolution or clear timeline has been provided. This situation is unacceptable for customers who rely on internet service for work and school. I am formally requesting imme

Question

Cancel Internet Service

Hi. I would like to cancel my Xfinity Internet service

Question

5

0

0

It worked today....maybe it was overloaded yesterday. I could not activate it either.

 to the conversation: 

0

espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

Question

Wireless tv box

is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?

Question

7

2

0

I'm in the same boat! Trying to set up a payment arrangement because my account says my service will be disconnected today, 3/6 because I didn't make my payment on 3/4????  So there's only a 2 day grace period?

 to the conversation: 

0

0

Need a live agent. Now.

I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support

Question

I'm not going to wait on hold on the phone to call customer service. I usually am on hold for 30 min or more and then they have to transfer me several times to get me to the right person.  And I've already DM'd Xfinity Support and they haven't

 to the conversation: 

0

Need a live agent. Now.

I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support

Question

Same problem in Bell Twp Pa. Pixelation and since mid November terrible internet outages. Tired of rebooting routers and cable boxes. We are on our second tech visit for next week but I don’t think it will help. Something is going on internally at Xf

 commented 

7 hours ago

 to the conversation: 

0

0

Pixilation

Most if not all Xfinity channels are pixilated. I’ve spoken with several friends in my community (St. Lucie west) to find they also have the same issue.

Question

What happened? Did you get resolution?

 to the conversation: 

0

Peacock Premium Activation

I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page whe

Question

forum icon

New to the Community?

Start Here