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Now pass stopped working
I was using my Wi-Fi until it stopped working correctly. My phone and laptops had also stopped working. I checked the site it says that it's functional however it isnt showing on my side. I also restarted both my phone and laptops. It says that it's connecting and it never connects. Help please than
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Customer Service
@user_kywem9 I’m sorry to hear you didn't receive your credit and the issues you're having with your internet and app. Our team is here to help. I am happy to review your account to resolve your concerns about your bill and credit. Can you plea
Untruthful customer service
Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which w
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scott_p1 I know you want to stay public, and we can certainly return here if you like, but I need to see the current status of the device myself to help troubleshoot with you. Mind if we go private just for account information, and we can come back t
Xfi Pods
I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem
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Anyone else tired of tech support trying to sell things
I’ve been calling about an Apple Watch I’m being charged for, in the mean time they offer me a free watch???
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Devices
It’s gonna cost some money but I may have to file a small claims court case to get an actual person. I see on other forums others have been dealing with these same issues. Tech support shouldn’t be salespeople
Being charged for an Apple Watch for 7 months!!
I have been calling Xfinity about being charged for an Apple Watch for several months now. 1, not everyone make notes on your account 2, I bought a watch back in Aug I was having issues within a few days not getting calls I was told my watch was not right and a new one would be sent. I called they s
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Being charged for an Apple Watch for 7 months!!
I have been calling Xfinity about being charged for an Apple Watch for several months now. 1, not everyone make notes on your account 2, I bought a watch back in Aug I was having issues within a few days not getting calls I was told my watch was not right and a new one would be sent. I called they s
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Devices
Clearly you didn’t read my post! maybe you can read it again and tell me how to fix the problem here on the forum! I have logged into the app many times. That doesn’t work.
Xfi Pods
I have two (2) Xfi pods that were working prior to the gateway replacements. Mind you we had the gateway replaced twice in the matter of a week or so. I’m no expert but it seems very odd that both Xfi pods would go out at the same time considering both were working fine prior to the gateway replacem
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CSR confirmed adding a line to my account would be free and one been getting billed for it anyway
On July 27 2025 I contracted a chat rep with questions about a BOGO mobile promotion. They confirmed that the promotion was live and that it would apply to my account. I also have a dated screen shot of the promotion from the 28th. i added a line but it has not been free. Now support is claiming the
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Plan
Migrated lines from NOW mobile not showing on Xfinity
We moved 4 NOW mobile lines to Xfinity via the customer service platform in January.Wecwerevtild it will take a little time for the numbers to show on the Xfinity account but till date our numbers have turned to floating numbers which is neither with Now mobile nor Xfinity.please help .
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Plan
My apartment number is wrong
I need to change my apartment number is apartment number 9 not 2
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Customer Service
Billing question
Why are you trying to extract funds from my bank account before the actual due date? This is the 4th time it's happened and it is the last time it will happen or I will cancel. I have tried every time you pull this stunt to explain that I get two checks a month, ON THE 3RD OF EVERY MONTH!!! So pleas
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Billing
agree, they've never shown spring training and the channels don't become available until the season starts. I have not received a renewal letter this year or the past two years.
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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Help with Comcast.net email using Outlook on iPhone
I have three Comcast.net accounts. My email works perfectly when using my Xfinity web account and when using Outlook on my pc. However, when using Outlook on my iPhone and IPad, inbound emails are delayed (sometimes more than an hour) and outbound emails hang up in the outbox. On my Apple devices I
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Network
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
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The credit was supposed to be applied for overcharging me on the old plan following the new plan. I can tell that my post did not go through before the last one. I am grateful for you responding back. It’s a small amount, but it is about the principa
Untruthful customer service
Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which w
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@user_121234 Even though the service wasn't activated did you cancel within the 30 days ?
xfinity will not refund for services that weren't used. Is anyone else having this problem?
xfinity will not refund for services that weren't used. Is anyone else having this problem?
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Hello @Amanda1980 thank you for reaching out, I did see that you have already sent us a direct message, Just keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Fo
First post to access direct message..
I have called and messagedabout adding a mobile line to my xfinity. All they have done is changed my internet speed and lowered my bill a tad.
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@user_19fuu3 Thanks for reaching out and bringing your concerns to our attention. Our team can help correct your apartment number. Can you please direct message me your first and last name along with your full service address so that I can assist? To
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My apartment number is wrong
I need to change my apartment number is apartment number 9 not 2
Question