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The time displayed on my landline phones show a time which is 5 hours off ... Date and time are updated along with the caller ID when ever a call comes in. If you haven't received a call since you noticed the time error, call that number from a cell
Time displayed on the phone
The time displayed on my landline phones show a time which is 5 hours off. Anyone else having this issue?
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Hello @user_wejk0y, and thank you for sharing your experience here on our Xfinity Community forums. I can understand how disruptive it must be to lose your Internet connection several days each week, especially when the problem keeps returnin
Service
2 or 3 day by week, I don't have internet. I pay $450 by month and again yesterday I lost internet and again right now. Help me someone
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user_d95551, we'd be happy to go over the full bill with you and can provide in-depth detail 1-1 and more general detail here as well. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking
Overcharging
I have been with Xfinity for over 12 years. The last two years has been so terrible by far so I decided to cut off my cable September 11 so My monthly bill goes from August 9 to September 9. I cut the cable off September 11. There’s no way I should have to pay for a whole month bill that I didn’t ev
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Billing scam
Does Xfinity offer a new plan and if you don't take it your internet is cut off until you get it?
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Customer Service
Hi there, @user_y2vpw2! Thanks for signing up for service with us! I am so sorry to hear you have been waiting over a month for the installation. We can look into this and find out why there is a delay and when we can expect the installation to take
WiFi INSTALLATION/SERVICES
Unable to contact anyone who knows what they are doing. We have been waiting over 1 month to try to get the wifi installed and no one has a single clue what they are doing. Appointments are made and no one shows.
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@user_12qu4m Thanks for sharing your experience. Find the latest deals to keep costs low by signing in here https://www.xfinity.com/broadband-labels. Getting a credit for days without service is easy. Follow the steps here https://www.xfinity.com/sup
Billing
I keep making double payments a month for this company, I just made a payment of $150 on the 12th, of this month, there isn't any reason I should be paying another $145 again, this needs to be fixed or I will be switching Internet providers, I've had nothing but issues with this, and it still has no
Question
Hey there, @user_lddtde, thanks for reaching out through Xfinity Forums regarding your email. I know how important email access is. Are you unable to sign in on all devices, or just one? If you're seeing an error message, please let us know what it s
Not able to log into email [Edited]
I am unable to log into my email [Title Edited: "Personal Information”]
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@user_x2s0hh Did they help and hopefully they can help me too? You need to start a thread of your own giving as much information you can, but leaving out any personal identifying information.
Null - Need direct message
Making this post so I have the option to directly message Xfinity support.
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My device payment
I have a Samsung galaxy z fold 7 and I have two payments left on my device to pay it off and I had try to pay off my device but it keeps saying that my payment has been declined what can I do
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Devices
Good evening @user_wsb5op. Our team can check to see what promotions we have available to help lower your speeds. We can also check to see if we can determine what may be causing your current speed issues. If you could send our team a direct message
Downgrade Speeds
I am currently paying for 600mbps and my promotion is running out. In this rural area my speeds are always closer to 350mbps most likely from the lines. The speeds have been the same with 2 different xfinity routers. Tried calling but they refused to listen and downgrade speed and only wanted to upg
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Hey there, @user_yh9uhd, thanks for reaching out through Xfinity Forums regarding your customer experience. This is definitely not the experience we want you to have. I would be happy to help ensure everything is resolved with your account and to sub
Awful Service
Moved to a different state had to call over 3 times in order to cancel my services. They clearly don’t know customer service and half of the time I can’t understand what they are saying. Jovtn P. was the worst representative. I don’t recommend xfinity at all. Go with Comcast or Verizon. You’re welco
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@user_s1icfl Thanks for adding a comment to the forum. Having a good connection is vital. Follow the steps below to help diagnose the issue, and have a technician scheduled if it's not fixed remotely. Open the Xfinity app and sign in using th
Report outage
I have been experiencing spotty service for the past few days, and now my internet is completely
Question
Hey there, @Vulgarsymphony, thanks for reaching out through Xfinity Forums regarding your Peacock account. Have you already attempted to link the two accounts: https://www.xfinity.com/support/articles/switching-between-multiple-accounts? Also, could
Peacock premium
I moved to a new address and now my peacock premium no longer works, when I try to activate the subscription perk for xfinity, it says i'm already linked to xfinity. Any help here would be appreciated
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@xotn0104 Thanks for adding a post to request a credit. The days without service can be credited, and the request can be submitted by following the steps here https://www.xfinity.com/support/articles/credit-xfinity-assistant. You should only pay for
Please waive $100 professional install fee and credit days without service - self-install was impossible
My internet was activated today (Sep 25) after a technician visit and is working now - thank you. I am requesting two things: 1) Waive the $100 Professional Installation fee. 2) Credit the days I had no service. Why the install fee should not apply: I received the self-install kit and completed ever
Question
Missing Peacock Premium Reward for Platinum Member
I seem to have the same issues as user_ncxijk Missing Peacock Premium Reward for Platinum Member | Xfinity Community Forum I am currently an Xfinity Platinum Rewards member and I am trying to redeem the Peacock Premium offer as outlined in your official documentation. However, when I log in to the
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Customer Service
@XfinityFrank yes, I have received the bill and it’s $439. I cannot afford that that’s why I cut the cable off in the beginning and I already paid the past due amount so I’m trying to figure out why my payment does due October 1 it’s $439. If that’s
Overcharging
I have been with Xfinity for over 12 years. The last two years has been so terrible by far so I decided to cut off my cable September 11 so My monthly bill goes from August 9 to September 9. I cut the cable off September 11. There’s no way I should have to pay for a whole month bill that I didn’t ev
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Xfinity doesn't want to take responsibility for their problem
An agent canceled my free phone line without my authorization, and now I'm being charged.
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Plan
Yes, I have and my bill is 400 and something dollars that I cannot afford. It’s due October 1 for the bill from September when I disconnected. so my Internet and security system may be cut off too cause I can’t afford $439
Overcharging
I have been with Xfinity for over 12 years. The last two years has been so terrible by far so I decided to cut off my cable September 11 so My monthly bill goes from August 9 to September 9. I cut the cable off September 11. There’s no way I should have to pay for a whole month bill that I didn’t ev
Question
Thank you for joining us here on the forums for help with your billing charge, user_2ztrsi. Our team would be happy to help take a closer look. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click th
XfinityThomasA
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5 hours ago
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Charge dispute
I have a charge on my account for equipment I know I turned in but I’ve misplaced the receipt. Can you look into waving that charge? I was trying to take advantage of a promo with two Apple Watches as a diamond status member but they said I got an outstanding charge for something I know I turned in.
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