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Channel lineup
I typically have at least one of my PC's with the channel lineup for my area, but about a week ago, it all changed. Before, and the way I like it, the channel logo and number were easy to find and use. The station logo's are now gone, and they rarely load. What is going on? Are others experiencing t
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Xfinity Stream Website
First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
packet loss problems
Just completed a cloudflare speed test after my apps started lagging badly. Received a measurement of 48% packet loss. This only happened in the last hour.
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Hello user_iprgns, thanks for taking the time to reach out. It's important to remember when speaking in public to never post your personal information, your safety and security is important! Unlike a standard service call, these crews don't require y
Customer support
I have cable wires down across my driveway from the storms last week......that's right, last saturday and I've been trying to get your attention for that long, and no response. I have gone through the app and filed a report, twice. No response. ABSOLUTELY TERRIBLE CUSTOMER SERVICE ESPECIALLY IN AN E
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unable to identify you as current resident
I am unable to access wifi for apartment... the password given to me from xfinity via email doesnt work and in the app when i try to view details it says unable to identify you as a resident
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician/Customer Service [Title Edited: "Personal Information"]
I’m so frustrated with Xfinity. I moved less than a month ago to my new apt. A representative told me that my past due balance for my old apartment was charged off, and that I could pay it off whenever I could and that it would not affect my new services at my new apartment. So I decided to get new
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable line not buried
Why hasn’t my cable line been buried yet I have contacted them 3 times and still my cable is not buried and it’s in my neighbors yard.
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Please read this article. Losing your phone number can be a huge security risk!! This is exactly why I want and need to keep my current phone number. Xfinity, please do the right thing and let me finish the porting process."Why giving up your phone n
wanting to transfer my phone from Xfinity to Verizon
I am writing to address an issue regarding the port-out of my phone number from Xfinity to Verizon. My activation attempt to port my current phone number to Verizon has been repeatedly blocked by an 'Incorrect Pin Number", always followed by a, "Incorrect Zip Code' error. I started this process back
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Can't pay bill without driving 65miles to the closest Xfinity Store.....
This is the 2nd month in a row having issues paying my Xfinity Bill. Last month it said my access to bill pay was denied and I had to have the Xfinity Chat person pay the bill on their end. This month it says I have to go to the nearest Comcast store to pay my bill. The nearest Comcast store is 65 m
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Customer support
I have cable wires down across my driveway from the storms last week......that's right, last saturday and I've been trying to get your attention for that long, and no response. I have gone through the app and filed a report, twice. No response. ABSOLUTELY TERRIBLE CUSTOMER SERVICE ESPECIALLY IN AN E
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@user_ns8gfm you're welcome, and appreciate the clarification your looking more into the internet promotion concern. I can definitely look into this further. To continue I'll need to gather some information that we won't want here in our public conve
Retention offer not honored after porting
Hello Xfinity Support team, I recently received a retention offer after I started the process to cancel my services. The retention representative offered me the following: Internet service reduced to $25 per month (5 years guarantee price ) Ability to port my existing lines from Verizon to Xfinity T
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user_d1114c Hello, did you replace your box? I am happy to be of assistance.
Voice guidance setup won't stop asking me
I've been to your place twice to replace brand new equipment that didn't work now my small box won't stop asking if I want the voice guidance I don't want to have to go back a third time this is ridiculous and I'm not paying for a technician for faulty equipment and I have to wait a week it's absolu
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Hi user_35opcq, thanks for reaching out through the community forums! I have a few devices in my home that are just as finicky and don't seem to work without a dedicated 2.4 GHz signal. The Xfinity App should allow you to rename the individual bands
2.4GHz device connection
I have a camera that only works on a 2.4GHz WiFi signal. My XB8 router is set up to connect devices to the fastest signal (5GHz or 6 GHz). This prevents my camera from connecting. There is no manual settings in the Xfinity app to do this and trying to log in directly to the Xfinity router is blocked
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user_7ps19b My team can further help you with your account concerns today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support". As
Xfinity Support
I have moved out of my apartment and I need to stop services there. Please let me know what I need to do. Thank you.
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Hello @uas300, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. What concerns or questions did you need help with? We can totally support you here on the forums.
can't reach live agent on chat
I've tried to use chat several times. The bot replies with a generic "I can help with most issues but if not I can connect you to an agent". I tried clicking on the options it offered then typing 'something else', 'agent', customer service', "connect to live agent', etc. No matter what I did it woul
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Address Change
Need help. My xfinity agent cut off my services after I hung up and would t agree to the upsell. I called just to move my address and agent started aggressively trying upsell me by promoting deals that were cheaper in the short run but more expensive after a the promotion period ended. Just wanted t
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Hi there user_mvidz0! That is a frustrating loop to be stuck in, especially since you have been trying to get this resolved for a full week. If the neighborhood service interruption is officially over and your internet is still down, you definitely n
Need help
I’m trying to get a hold of Xfinity For a week nowto tell them what the issue is here, there was a tree that fell and knocked down the wires from around the electrical box So the wires are just laying on the ground in my backyard,I keep putting In work requests saying that The wires are down But it’
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@ddryer That's unfortunate. Contact Comcast Customer Service. They may be able to see the signal stats from their end. Good luck !
Upstream network connectivity issues
For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on
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Hello user_hgynt2! I appreciate you coming to our community with your concerns, and you're in the best place for help. The last thing we want is for you to be without your services and receive any misinformation regarding your account status, so I'm
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Technician/Customer Service [Title Edited: "Personal Information"]
I’m so frustrated with Xfinity. I moved less than a month ago to my new apt. A representative told me that my past due balance for my old apartment was charged off, and that I could pay it off whenever I could and that it would not affect my new services at my new apartment. So I decided to get new
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