Good afternoon Vince313 I can certainly understand wanting to get clarification on the plan. When it comes to the internet before finalizing the orders, we do need to receive customer approval electronically, and once that approval is completed a con

user_m94r21 Thank you so much for reaching out for help with your lock box. We would be happy to help with getting the box removed during your remodel process.   If you could send our team a direct message with your full name, the name list

user_t97n8f Thank you for reaching out with your concerns. You cannot change your Xfinity Mobile line's ring timeout delay to 1 second, as the minimum number of rings before voicemail answers is two. To change the number of rings, sign in to Xfinity

Good afternoon user_ubolyd. Is he able to access the original emails through our website on Xfinity.com?  

Hi, @user_nn8ap3, and thanks for posting on our community forum! I apologize hearing you're having trouble with your remote. Have you had a chance to check or replace the batteries? You can also use our Xfinity app and Xfinity Assistant to check the

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Concern moved here to the Xfinity App help section for assistance.

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Good afternoon Williamgro. We appreciate you reaching out. I would be happy to look into this further.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on th

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_9s3adl, Hi there! Thanks for reaching out. I understand your concern, especially since you're currently out of the country and trying to avoid another automatic payment. We'd be happy to help review options for disconnecting the service. Since t

I understand the confusion, @user_xzbwet especially when you're listed as a Manager on another account and have recently created your own account. You may need to unlink the accounts so that your Xfinity ID is no longer associated with your wife's ac

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

user_c2fj8e - Xfinity won't be the same without you! While we're sorry to hear you're considering disconnecting your services, we'll be happy to help with your request. To get started, we'll need to gather a few details from you so we can process the

I saw an ad on Facebook in which I think might be spoofing the xfinity site ... It's a frame from a Facebook video on their pages (https://www.facebook.com/Xfinity/videos/get-xfinity-wifi/810557288268532/) so probably legit, unless they've been hack