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Signed up for 500/500 and received XB7 gateway from store
Hello, I signed up for a symmetrical plan, which appears to be available at my address according to the Xfinity plan builder and FCC broadband map. When I picked up the gateway from the store, I received the XB7. I believe I should have received the XB10 which is required for DOCSIS 4.0 symmetrical
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Your Home Network
How to View My Bill
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Read that I need to make a post before I am able to DM as I do not see the option currently.
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It usually comes down to your monthly billing print date. Any changes made after your current bill prints will show up on the following month's statement. Once added as an account manager, we can update your billing address details to include both of
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Read that I need to make a post before I am able to DM as I do not see the option currently.
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Before I do that, would the change take effect on my next bill and how would I figure out what day that gets generated?
Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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Disconnect Service
Hello I am trying to check if my xfinity sevice is already disconnected since I requested for a disconnection for 1st July 2026. I have returned the equipment.
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Customer Service
To confirm, have they been added to your account as a manager? To make this change, you will first need to add the person as an Authorized User to your Xfinity account @user_xayx40.Xfinity User Roles
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Read that I need to make a post before I am able to DM as I do not see the option currently.
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Thank you for posting on our community forums, user_4pnobf. I am so sorry you’ve had to deal with this for so long. I completely understand why you’re feeling frustrated, especially with this impacting your work. That’s absolutely n
I've paid my bill WiFi still off it's at -50$
I've paid my bill and my WiFi has been off for 4 weeks now. I've talked to 7 different people on the phone from Xfinity including Tanush, Linda, Fatima and rishi. Not a single one has gotten my WiFi back on yet every single one says they're going to have it on within an hour, then disconnects my cal
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I've paid my bill WiFi still off it's at -50$
I've paid my bill and my WiFi has been off for 4 weeks now. I've talked to 7 different people on the phone from Xfinity including Tanush, Linda, Fatima and rishi. Not a single one has gotten my WiFi back on yet every single one says they're going to have it on within an hour, then disconnects my cal
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Customer Service
Hello. I’m trying to add another name to my bill for proof of residency. Any assistance would be appreciated.
Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message @user_xayx40.We're happy to help, could y
Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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Testing post to activate DM
Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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Testing Post
Read that I need to make a post before I am able to DM as I do not see the option currently.
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Customer Service
Delay time for home voice
We activated a home line and received a new number from Xfinity. How long will it take to become active?
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Home Phone Service & Equipment
Billing Discrepancy and Plan Change Request
Dear Xfinity Customer Support Team, I am writing to address two issues with my account and request your assistance. Issue 1: Price Difference During Checkout I recently tried to switch to the $85/month internet plan advertised on your website. During the checkout process, the price shown was $115, w
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Billing
Thank you for trying @user_znuy9y, I would like to assist you further. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this
Error shows on peacock, “Your xfinity account is already linked to another Peacock account”
My Peacock status shows Activation Required but gives an already linked error.
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@user_j1ucrh Thank you for connecting with us about your Streaming app concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Cable tv
Can't get channels. My tv screen is locked on the Welcome, Bienvenido, Bienvenue
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Channels and Programming
Thank you for letting us know that you only have a modem, and it is in use on the new account, @user_bkk0mb. If your accounts are linked through your User ID, you can check your account at that address to see the equipment that is listed. This link s
Requests to return equipment I’m using at my new home
I’m receiving requests to return my equipment. I recently moved and transferred my service to my new residence. I brought my equipment with me as instructed. Service and equipment is working at my new address but I don’t want to be charged for not returning everything. I’ve tried calling multiple cu
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Hello @user_jh9h3j, and thank you for posting on our Xfinity Community Forum! I completely understand wanting to confirm everything and we truly hate to see you go. Thank you for being part of Xfinity ❤️ To check the status of your disconnection, you
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Disconnect Service
Hello I am trying to check if my xfinity sevice is already disconnected since I requested for a disconnection for 1st July 2026. I have returned the equipment.
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