Xfinity Community Forum

user_3y5m58 Thank you for reaching out for help with your free line promotion. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b

XfinityAmandaB

commented

10 hours ago

to the conversation:

0

U

Free Line Promotion Not Applied After Account Transfer: Request to Restore

I've been an Xfinity customer with internet and mobile service, including a promotional free line valid for twelve months. I recently moved and was told by both a store representative and an Xfinity chat agent that my services could be transferred and the free line promotion would carry over to my n

Question

user_7f3pux Can you try clearing your cache/cookies, and try a new web browser? Did you try making a payment from the Xfinity app?

XfinityShawn

commented

10 hours ago

to the conversation:

0

U

Unable to make payment

Every-time I go to Make a Payment I keep getting Restricted Section. My account is set as primary.

Question

U

Hulu is no longer working through Xfinity on either of my TVs. I can enter the app but once I chose an episode I get error P-DEV310. I had to go through the TV remote (not Xfinity remote) and log into the Hulu app through that for it to work. Xfinity

user_2irqmj

commented

10 hours ago

to the conversation:

0

1

U

hulu streaming not working from xfinity X1

Have Xi6 xfinity box and hulu app comes up fine but any video on demand gets an error P-DEV310. How can I fix this issue

Question

Good evening @user_njjxiq. We can assist you with your request of canceling your mother's account. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") mess

XfinityRaf

commented

10 hours ago

to the conversation:

0

U

Cancel Account Without a Phone Call

My elderly mother has moved out of her place and no longer needs her Xfinity account. Where she has moved, she will not need the services. Thank you!

Question

U

Thanks for your response! Yes, I just tried sending an email from the server and it worked.

user_ssm91

replied

10 hours ago

to the conversation:

0

U

Sending emails from Outlook using comcast.net stopped working due to DMARC policy enforcement? (can still receive email)

Earlier today, I tried to send emails using the Outlook client for Windows, but they consistently failed to send, with an error code of 0x800CCC0F ("The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP)."). I the

Question

I'm not the OP, but my email works fine on the Xfinity website.

GLouie

replied

10 hours ago

to the conversation:

0

U

Sending emails from Outlook using comcast.net stopped working due to DMARC policy enforcement? (can still receive email)

Earlier today, I tried to send emails using the Outlook client for Windows, but they consistently failed to send, with an error code of 0x800CCC0F ("The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP)."). I the

Question

Good evening, user_lstern thanks so much for reaching out here via our Xfinity Forums with these network connection questions! We'd be happy to assist in monitoring for correlation between the data sets you've provided. Please send a direct m

XfinityAlfonso

replied

10 hours ago

to the conversation:

0

U

Intermittent packet loss several times per day – XB10 / WAN-side drops

I'm experiencing intermittent packet loss several times per day on my Xfinity connection. The connection is generally fine between events, so automated health checks usually report that everything is healthy. My setup is an Xfinity XB10 gateway connected to my own UniFi router. I've been monitoring

Question

Welcome to the community forums, and thanks for reaching out, user_ssm91! To rule it out, are you able to send emails without an issue when logging in directly to the Xfinity Email site?

XfinitySean

commented

10 hours ago

to the conversation:

0

5

U

Sending emails from Outlook using comcast.net stopped working due to DMARC policy enforcement? (can still receive email)

Earlier today, I tried to send emails using the Outlook client for Windows, but they consistently failed to send, with an error code of 0x800CCC0F ("The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP)."). I the

Question

U

Why is Xfinity sending out "upgrade" XB7 gateways without warning you must have Android 12 or above? Waste of time & resources!

There is a remarkable & unfortunate lack of planning& engineering in your "upgrades" of gateway devices. Which should be concerning to you, since Ziply fiber is currently installing fiber optic everywhere. How is it you couldn't engineer a gateway that could be interfaced on the computer, or use exi

Question

•

Your Home Network

10

0

Good evening @user_vkb5jp. We sent you a private message 6 days ago requesting some information. Can you check your private messages and reply to us there?

XfinityRaf

replied

10 hours ago

to the conversation:

0

U

landline calls drop randomly

We've experienced this problem for weeks. Phone calls through the landline drop in the middle --- some happened in a few minutes into the calls, and some took longer. We've replace the phone set to a different model, and the problem remains. We've also checked this web page https://www.xfinity.com/s

Question

U

Great service

Just trying to compliment a rep on doing a great job but I missed the survey text message

Question

•

Xfinity Compliments

4

0

Hmm, interesting. Can I inquire what make/model your Xfinity modem is?

XfinityAlfonso

replied

10 hours ago

to the conversation:

0

U

Laptop refuses to connect to wifi

I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the

Question

U

No one will help me- customer since 2004

I have a personal account since 2004 and a Biz since 2012. I noticed my monthly has increased lots over the year and it’s way above standard average, even with auto pay and paper-less. I called and was at first transferred to sales, who transferred to customer retention, who transferred me back to s

Question

•

Email

6

0

U

Xfinity Mobile signup correction—request for executive review

I’m requesting a one-time executive review of a recent Xfinity Mobile purchase. I purchased an iPhone 18 Pro with an iPhone 15 Pro trade-in, but accidentally selected Mobile Select instead of Mobile Plus. I still have the 15 Pro and have not submitted it. I contacted support to correct the plan sele

Question

•

Billing

5

0

Hi there, and thanks for reaching out here on the forums, user_30fvsx! You can find steps to enter test mode on our support page covering How to test your alarm with Xfinity Home. Please note that you see a stopping point in the steps for battery rep

XfinitySean

commented

10 hours ago

to the conversation:

0

U

Smoke detector test mode for battery change

How do I put the smoke detector in test mode to change the battery without setting a false alarm

Question

Good afternoon user_eife0c. Peacock does not typically come with the cable. There are different ways that customers can obtain it though, we have had it as part of our Xfinity Membership Benefits program, and with our 1 and 2-Gig internet speeds, you

XfinityJon

commented

10 hours ago

to the conversation:

0

U

Peacock

Do I have peacock with my cable

Question

I am sorry to hear you are having some trouble. Here is some information that may help with troubleshooting the Pro Extender. Please let me know if this helps.

XfinityJon

replied

10 hours ago

to the conversation:

0

U

Wifi pro extender

I am trying to install and its not working

Question

U

To confirm one of your observations which I had not noticed: tonight, using expert setting, 4k channel 1354 is in DD+ 5.1. 4k Channel 1355 Real Time, PCM 2.0. Same football game.

user_x1npns

replied

10 hours ago

to the conversation:

0

U

4k audio

Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?

Question

U

Last bill

Hello, I spent an hour on chat with a live agent a few days ago to enroll into a new plan with a price locked around $85/month for 5 years. That plan should be retroactive to the end of the previous plan. It is quite upsetting that Xfinity never tells me ahead of time that a plan is about to expire

Question

•

Billing

11

1

0

U

I only have 2.4 and 5 ghz options in that menu

user_2lt5tj

replied

10 hours ago

to the conversation:

0

U

Laptop refuses to connect to wifi

I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the

Question