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appreciate it and will do :) thanks!
Xfinity is asking for equipment I never had.
Xfinity is asking for equipment I never had. I cancelled and they are now saying that I have a TV streaming box that I need to return to them. I never had this equipment. I only had internet access since we signed up in 2021. Don't have a TV. Just watched movies/youtube on tablet or phone. Since I c
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Hi @pipes1189,Thank you for taking the time to visit our community forums support page, and sharing with us your thoughts on the recent Xfinity stream app update. Our teams are already looking at paths to return the features you loved most. We'll con
iOS stream app update is TERRIBLE
Just downloaded the latest iOS Stream app and they have destroyed everything that was good about the app. Full schedules NOT available. No way to show Favorites. Terrible interface for Library with no way to show saved and scheduled anymore. Bring back the old app NOW!!!
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Good morning @user_94x2zd, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. Thank you for your feedback regarding the updated Xfinity Stream app, we will forward your feedback along for future updates.
New stream app is terrible
All features that made the app great are suddenly gone!! How do I revert back? There are no favorite channel filters, the skip ahead fast forward is gone and deleting via swipe are just a few. if this is a pilot test, it’s an epic fail.
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@bmart Thank you for providing your experience on this thread, we are aware that this is happening and have forwarded the concern on to the team. We are happy to tie your account to the issues. Could you please send our team a direct message with yo
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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user_4rhxzo I can certainly understand your frustration, our team has brought all of this feedback forward, and the engineering team is working on this.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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user_e74xns Thanks for reaching out to us here on Forums for assistance with you DVR access concern through the streaming app, and we would be happy to trouble shoot with you. I see you sent us a direct message already, and we can continue there with
New scheduled recording are not show on Xfinity Stream app and web portal
I noticed this issued started last Sunday (11/8/26). It happended again tonight Thursday (11/12/26). Recordings do not show in Xfinity Stream app on Roku and Fire TV, and do not show on xfinity.com/stream. Google Gemini mentioned I need to request Cloud DVR entitlements refresh or re-provision your
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Rfjr69 Thank you for your feedback. We are aware that some of your favorite features are not available since the App updated. Our team is looking into this and hope to have an update soon.
Streaming app is absolutely horrible
Nothing! Not one single thing is good about this new update. The guide [Edited: language] and you can’t find recordings as it is now listed by episode titles instead of the actual show. Can’t even see your scheduled recordings in a list anymore or see it in the guide with the usual red recording dot
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Good morning user_170b00. You have reached the right team, and I will be happy to assist further. I do have a couple questions to better understand the situation. Was the military verification done before the mobile order was placed? The discount wil
Military line not showing up
G I am a verified military veteran. The line has been active for over a month and the first bill already came out. I have contacted online customer service three times and called once. The online agents kept transferring me back and forth without resolving the issue, which has been very frustrating.
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Good morning @user_8hv94w, and thank you for reaching out on the Xfinity forums, I hope this message finds you well. Thank you for your feedback regarding the updated Xfinity Stream app, we will forward your feedback along for future updates.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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CANCELLATION.
I need to cancel my Xfinity. Kept my modem from my ex so yeah LOL
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Your Home Network
Missing promotion discount
On 8/23/26, I went to the closest Xfinity store to upgrade a phone (two hour drive). I purchased a new iPhone 17 with a current advertised promotion $400 discount for paying the cost of the phone over 3 years with Xfinity mobile service. When my first statement arrived, the promotion was not applied
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Plan
The new app update is not useful. No Picture in Picture, guide is useless, lists college or nfl with no teams. How stupid are you. The old TV guide was better. Going to consider cutting the cord.
Mobile stream app update
Xfinity Stream iPhone Update Removed Scheduled and Recently Deleted Recordings I recently updated the Xfinity Stream app on my iPhone, and the new layout has eliminated two very important DVR management features: The ability to view Scheduled Recordings. The ability to access Recently Deleted record
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New mobile app is awful
The new mobile app is awful!! I no longer have favorites, can’t pick a specific date to look at, now only have a day of the week and the search feature doesn’t work. Apparently QA wasn’t done here. I recommend falling back to the old version
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Xfinity Stream Website
I absolutely hate the new update to the app. What happened to the smart fast forward? Why can I not delete an entire show and have to do it individually? This change is horrible
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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This updated app is truly one of the most mind-bendingly misguided decisions I’ve ever seen this company do with regard to service and technology! Are you getting guidance from an inept administration? Not trying to be rude, just so confused a
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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I have had to completely give up watching some recordings due to the technical fault. This is not okay that I cannot watch programming we paid for.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
Hard to believe that a company as expansive as this, with an app so widely used by its customers, would roll out something that appears untested and half finished. Was this a mistake? What was the purpose of the redesign? All it is doing is making cu
Mobile stream app update
Xfinity Stream iPhone Update Removed Scheduled and Recently Deleted Recordings I recently updated the Xfinity Stream app on my iPhone, and the new layout has eliminated two very important DVR management features: The ability to view Scheduled Recordings. The ability to access Recently Deleted record
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I want to report a safety issue
There is an old Comcast cable running from the utility pole to our house in San Francisco. Please note this is not the service address on my account. The cable is no longer in use and it is hanging loose. Could you send a technician to remove it from the pole to the house? Thank you!
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Customer Service
New App is Awful
How can I get the old Xfinity Stream app back? This new app is absolutely terrible. I can no longer get my favorites only in a filtered list. I have to start at 01 and scroll to the 800s to see channels I actually watch. which honestly hurts my thumb. It feels like Xfinity went back to 2007 technolo
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Xfinity Stream App
@user_ed8a6d Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app. Our team is aware of the issues and is actively working on a solutio
XfinityJanelle
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Guide doesn’t load on new app
No guide and none of my recordings are in the library. Very disappointed in “new” app so far.
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