Xfinity Community Forum

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Outstanding Customer Service

2/3/2026 I recently spoke with an Xfinity customer service agent named

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Xfinity Compliments

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user_qqeqoq Welcome to our community forum! Thank you for reaching out so we can make sure you receive the gift card for the phone you traded in. Please sign in to your account using your Xfinity ID and password, go to the Devices page, and select Tr

XfinityEmilyB

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3 hours ago

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Rebate for trade in phone

I was told it would take up to 3 months to receive an email with an electronic gift card in it to pay off the balance of the phone I traded in. I have not received it

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Kay1965 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servic

XfinityBrianH

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3 hours ago

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Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

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user_47y062 Contracts are pretty rare these days, did you just recently get the promotion? Was it internet only?

XfinityThomasB

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3 hours ago

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Contract

Iam under contract for the promotion that I was given?

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Pay my bill

Trying to pay my bill

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Billing

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All my recordings are gone

I go to recordings and it is blank. It says I have no recordings. Yesterday I had a bunch. Also I can not record anything new. It says DVR service is not available.

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X1

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Contract

Iam under contract for the promotion that I was given?

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Customer Service

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Greetings, @user_ahrflj! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues completing a service visit, but you have defi

XfinityJamesC

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3 hours ago

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Techician never showed up

Received texts stating the tech was arriving/parking/gathering items -- if they did -- they then left without contacting me to let them in to our building. Why would they not contact me before leaving?

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Hello, @user_yab89z thank you for reaching out over Xfinity Forums. I completely understand the frustration with the experience, and hate to hear that you're looking at other providers. I'd like to help turn the experience around, to confirm you're n

XfinityJustinC

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3 hours ago

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Inept.custimer service

Spe t an hour in Honduras from someone else's.phone to fix an issue with no network connection and my global pass. A clearly Ill trained Erica announced I should.probably go to the store and as far as the money I paid..'I don't handle that.' Verizon here I come.

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Rebate for trade in phone

I was told it would take up to 3 months to receive an email with an electronic gift card in it to pay off the balance of the phone I traded in. I have not received it

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Customer Service

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Hi there @Mangtas_666. Thank you so much for reaching out to us regarding your bridge mode Are you signing in as the primary user to the Xfinity App?

XfinityRoberto

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3 hours ago

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Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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user_uu06s0 Welcome to our community forum and thank you for choosing Xfinity as your service provider at the new apartment! Are you able to create a new Xfinity ID here for your account with a different Email and phone number than the profile you ha

XfinityEmilyB

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3 hours ago

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"Access not Authorized" on app and unable to sign in on website

Signed up for internet service for a new apartment and made a new account. Was able to select a plan and set up an appointment time, but then tried to sign in to my account to set stuff up and move my appointment time and I cannot sign into the account. On the app, I sign into my account, but I keep

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Did you get a resolution to your issue? Our tech did not show up 3x as was promised and scheduled. The last one, yesterday, was not accompanied by any explanation from xfinity for why tech did not show up. I tried to get their attention

user_ahrflj

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3 hours ago

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Techician never showed up

Received texts stating the tech was arriving/parking/gathering items -- if they did -- they then left without contacting me to let them in to our building. Why would they not contact me before leaving?

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Okay i Have done so please get back to me as soon as you can I have a ticket number that was given to me if needed

user_xkp2l0

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3 hours ago

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Unlocking Esim on new phone

I bought a phone from Xfinity and I have been trying to unlock this phone to transfer carriers. I have spoken to 5+ agents telling me they will solve my issue and the ESim is still locked. They made me activate the line and yet I still don't have it unlocked and was promised a confirmation email and

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We're sorry to have lost you as a customer but appreciate you working with us to cover your options and hope you keep us in mind in the future!

XfinityBradM

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3 hours ago

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Xfinity Support

Please cancel my plan. I need to change service providers due to frequency and prolongation of outages in my area

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Hello user_ioapzs! I'm sorry that our technician did not make contact with you when they arrived. I like to think that they may have located an obvious issue and made the needed repairs, but I know that is not always the case. Is your appointment sti

XfinityPaula

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3 hours ago

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Techician never showed up

Received texts stating the tech was arriving/parking/gathering items -- if they did -- they then left without contacting me to let them in to our building. Why would they not contact me before leaving?

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There is not adrop amplifier attached. This is directly connected from the wall to the modem. Is there any reason this can't be addressed at the tap/outside?

skered

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3 hours ago

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signal issues cable modem

My modem is consistently showing issues isolated to two downstream channels. Channel ID 42 is accumulating uncorrectable errors rapidly, and Channel ID 43 is accumulating corrected errors at a much higher rate than all other channels. Every other downstream channel remains clean and stable, and my u

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In Downstream Overview. The last column. Channel ID.

skered

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3 hours ago

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signal issues cable modem

My modem is consistently showing issues isolated to two downstream channels. Channel ID 42 is accumulating uncorrectable errors rapidly, and Channel ID 43 is accumulating corrected errors at a much higher rate than all other channels. Every other downstream channel remains clean and stable, and my u

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This happened to me as well on October 20, 2025. I was advised Xfinity would get Verizon to forward the bill to them and Xfinity would pay it off. I waited 2 billing cycles waiting for payment to be made by Xfinity to Verizon, but instead Verizon se

user_h2a8wd

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3 hours ago

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Transferred from Verizon, was told my phones would be paid off

I recently transferred my plan from Verizon November 6th 2025 on my mothers birthday over to Xfinity because of their promotion they offered me Internet service Peacock / brand new phone. Long story short, I got talked into switching over to Xfinity by the rep at (1902 Southgate rd Colorado Springs

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Techician never showed up

Received texts stating the tech was arriving/parking/gathering items -- if they did -- they then left without contacting me to let them in to our building. Why would they not contact me before leaving?

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Customer Service

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