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Cancel Internet Service
I would like to cancel my internet service and keep my tv service if possible.
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Customer Service
Cable lines
Can you guys update the cable lines or something where im at? They’re so old and outdated I haven’t seen an xfinity technician out here since I’ve moved.
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Customer Service
Not Accessibility/disability related. Moved to Customer Service.
Reusing hole for coax cable.
I need to get a coaxial outlet installed and I'm wondering if Xfinity can reuse the hole that was already made by at&t for the coax cable.
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Let us know if you notice any difference with incognito, user_vrdstc! Also, yes that is correct.
Changing billing date has been erroring for days
I need to move my billing date but the page is broken and does not load for me
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@user_8xx9ut Trying to get my email but it has Comcast in it and it won't let me. https://connect.xfinity.com/appsuite <----- try here. However, if you're a new customer you won't have a comcast.net email address; Comcast/Xfinity stopping is
I am unable to sign in to my comcast.net e-mail. How to do so?
I am simply unable to cause the site allow me in. If I attempt to get a code number, it is sent to a cell phone that is no longer active. Apparently, the site "assumes" that once the user provides a phone number, it will be valid/active for eternity!
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Reusing hole for coax cable.
I need to get a coaxial outlet installed and I'm wondering if Xfinity can reuse the hole that was already made by at&t for the coax cable.
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Customer Service
How do i get an actual person!?!?
My internet has crashed 3 days in a row and i cant get a hold of anyone!
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Your Home Network
@micheles1 I got the same email. When clicked it takes me to billing Try clearing your cookies and caches. Sign out of your account. Close your browser. Start a new session. If that doesn't help, let us know.
Scam Email? [Edited]
I got an email from Xfinity on Friday, July 10, 2026 saying I must accept your new Terms of Service to continue accessing my Mailbox after July15. They want me to click "Here" to update my email now. We no longer subscribe to Comcast/Xfinity. We have T Mobile which switched us and allowed us to use
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Good evening @user_vsc5rj. How did your tech appointment go?
Just moved to a new apartment where XFINITY's 2 gig up and down plan was being offered. No ethernet, but WiFi works?
As the subject line indicates, I just moved in to a new (supposedly "internet ready") apartment complex where the 2 gig (up and down) plan was being offered. I got WiFi working (but not at the speeds I'd expect even over WiFi), but could not get ethernet to work. After an ungodly amount of back and
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@BruceW When I go to https://login.yahoo.com or https://mail.yahoo.com I see the same thing. For me, mail.yahoo.com resolves to login.yahoo.com.
Sign into new email [Edited]
how do I sign in to my new upgraded email [Title Edited: "Personal Information"]
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bazillio Every customer always receives a special introductory price, as each customer receives this opportunity when they first sign up. At this time, we have discussed our existing promotions available for you, which you declined. If you do reconsi
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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It's wired of course.
Latency has more than tripled since Comcast did upgrades to service area. I was getting 10-15 now I am over 50ms just to get to Atlanta
Subject: Significant increase in latency following recent area network upgrades Description: Since the recent network upgrades performed in my service area, my latency has more than tripled. Previously, I was consistently achieving the advertised speeds or higher (10-15ms range), but performance has
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@user_k3bw7b You need to go to https://login.yahoo.com and sign in with your comcast.net credentials IF you have migrated your comcast.net email account to Yahoo! Mail. In order for that to have been done you would have gotten an i
transferred emaild from comcast
i can not get into my emails from comcast.net yahoo!!!!What do I do to get them I am paying for xfinity......I NEED THEM AND MY CONTACTS,,,HELP THIS HAS BEEN GOING ON FOR 2 WEEKS AND I AM VERY DISAPPPOINTED IN XFINITY.....07/14/26
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WORST INTERNET PROVIDER
Whatever you do, don't use this company. Customer support is awful. They do not help. They will transfer 100 times for a basic question. I needed help troubleshooting and got transferred 18 times and was on chat and phone calls for 6 hours where I was told they would cancel and refund. 30 days later
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Customer Service
Happy Friday user_8fk26z. I'm sorry to hear about any poor experience you recently had with our support teams over the phone, but I appreciate you joining us in our forums community, and we're here for you 👍 Can you please help us understand the iss
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I would like to file a complaint in a call I had
I called explained my self and they laughed. I’m paying for highest package got a new router and my service has never been worse. You guys suck. Verizon said they would do a free install and a lower rate for cheaper !
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