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Hey there, @user_mtm4p9, thanks for reaching out through Xfinity Forums regarding your name on your account. We would be happy to ensure that you have the right name on your bill moving forward. Can you please send us a Direct Message with your full

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Name

I have started to realize that for some reason mail coming from Xfinity in my name is showing as "Confirmi"? Is there something I can do to make sure that my first and last name shows up properly moving forward?

Question

Also pretty sure im talking to an AI bot... waited on phone for 2 hours to talk to an Ai bot.... now i see why stock price is at all time lows.

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Free mario merch and poster text!

I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I

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What channel will the Cincinnati reds be on in ft Wayne indiana on Xfinity comcast tv

 commented 

11 hours ago

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Major League Baseball broadcasts on Comcast for regional sports

Has Comcast and Major League Baseball determined yet what channel the Cincinnati Reds and Reds.TV will be broadcast on here on Comcast in Chattanooga, Tennessee?

Question

Shawn, What did I confirm? That the promotion didn't explicitly say free? I didn't confirm it, I admitted it freely and yes will now confirm it, now. What Im asking you about is what is meant by the promotion "on us". Everyone I talk to says that in

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Free mario merch and poster text!

I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I

Question

@user_vrzklv Thank you for taking the time to visit Xfinity Community Forums for help with your new service. We can help with this here. May I please ask that you send us a direct message with your full name and service address?   To send a dir

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No comcast drop, demarc or coax line into house.

I purchased service, but i have no comcast drop, demarc, or coax line into the house. I called Xfinity and phone support disconnected me after an extended hold time of 1.5 hours. i need a site survey/line drop/exterior install scheduled. i understand that the Xfinity box and feed should be installed

Question

@Again​ I realize it happens to everyone. And I'm done with it.  Either it stops, or I'll cancel Comcast.  Only two possible choices.  But I won't cancel until I hear it from an actual Xfinity employee that it won't stop. Thanks for

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Mobile Number

It's been happening for awhile, but lately it's getting more and more onerous. For the past three days, it's EVERY. SINGLE. TIME. I. LOG. IN. Instead of taking me to my account or email, it takes me to a screen demanding me put in my mobile number. I DO NOT HAVE A CELL PHONE. I HAVE NEVER HAD A CELL

Question

Damaged Pedestal

I am not a subscriber but there is a damaged pedestal on my property that I would like to report for repair. What's the process for this?

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Why send a promotion saying to come into the store for a poster "on us"? Is the on us part just a lure or a trick or are you offering something else.. yes it is confusing.

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Free mario merch and poster text!

I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I

Question

Name

I have started to realize that for some reason mail coming from Xfinity in my name is showing as "Confirmi"? Is there something I can do to make sure that my first and last name shows up properly moving forward?

Question

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Can Comcast actually explain what it means by "on us" then? Because for the past 20 years American society has been to understand the "on us" promotion as free of charge or free. So what exactly does "on us" mean at comcast?

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Free mario merch and poster text!

I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I

Question

So you confirmed that you using vague language to confuse customers into coming into stores? Thank you. You also confirmed a lot more about customer support.

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Free mario merch and poster text!

I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I

Question

@user_st4p9p We thank you for allowing our team help you today. We are always here if you should need us in the future. Take care, and have a great day.

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Network Upgrade or Maintenance? - San Francisco

There have been a number of workers on my street over the last week. Today they are right outside my building. My zip code is 94131. I'm curious, is this just routine maintenance or upgrades to prepare for faster speeds? My plan is already 2000/300. If it's upgrades, when would higher tiers likely b

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Peacock

I have closed caption turned off everywhere and yet closed caption will not leave Peacock. It is so frustrating. Xfinity has gotten so bad lately

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Well, then, the people at the Xfinity store where we signed up for home internet (and cell phone) have no idea what they're doing. This is what I have on my Xfinity app (that the Xfinity employee entered into my account)

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Comcast.net email

My wife and I switched to Xfinity for home internet and cell phones. We cant access rhe comcast.net email account/mailbox. Not through the Xfinity app or a browser on a laptop. Tried setting up the mailbox in Outlook and yahoo Mail, still no access. Been back to the Xfinity store where we signed up

Question

I understand your frustrations @user_f6oe75, but all stores are not the same. The stores in my state are currently releasing the posters at this time. I do apologize for any inconvenience. 

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Member Perks

Got several emails and notifications about the Super Mario Galaxy movie poster exclusively for xfinity customers and other Mario merch MARCH 19. Went to my local xfinity store which shows is a participating store. They claim to not have gotten anything in yet. Not sure how I will know when it is the

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Thank you for taking the time to reach out @user_cz0u7x. I am glad to hear that all your concerns have been successfully addressed. Have a great weekend ahead and thank you for choosing Xfinity.

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Pedestal Box Underground Conversion

Hello, we have two above ground pedestal boxes located in our front yard. We want to have it converted to and underground type. It's a bit of a hazard to our two small kids. Also it would help when we landscape the property. Any assistance on this would be appreciated.

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critesg83 I understand you might have been confused, but it doesn't explicitly say "free" as you just confirmed. We still appreciate you sharing your feedback.   

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Free mario merch and poster text!

I got a text about free mario merch and poster. I went to my nearest comcast center after work and the employee inside laughed in my face! I was like what is wrong and he informed me that the person just before me asked the same thing and he told them what he was going to tell me. Nothing is free. I

Question

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