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On the end of July, I had a technician come to our home. He was a very knowledgeable technician who had been with the company for quite some time. We had given him the full breakdown of all the issues we’ve been having, and he noticed that when he co
Technicians notes.
I’d like to request access to the technicians notes regarding the October 16 visit to my home and the one from the July 29 visit to my home, in which the router was replaced. I am having a considerable amount of difficulties with identity theft and harassment, and I’m hoping to gain better insight i
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technition home visit
The storm took down my router yesterday at 8am.. I need a tech to come over and put in a new one at my place of residence.
Question
I was sent both a text message and an email regarding the new additions to my home network. The moment I stepped foot in Santa Rosa, California, which is an hour away. It is my understanding that your iPhone cannot register on your home network when
Technicians notes.
I’d like to request access to the technicians notes regarding the October 16 visit to my home and the one from the July 29 visit to my home, in which the router was replaced. I am having a considerable amount of difficulties with identity theft and harassment, and I’m hoping to gain better insight i
Question
Thanks for returning to update your topic. ::::fingers crossed::::
Intermittent drops several times a day; ingress on 471–507 MHz downstream channels (Hitron CODA56)
For about the past week the internet has dropped several times a day, each time for 30–90 seconds. I use my own modem, a Hitron CODA56 on firmware 7.3.5.3.2b1, connected to a UniFi gateway that logs every drop and fails over to a cellular backup. I’ve ruled out my own equipment and the modem’s signa
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Transfer of ownership status
I have submitted both the required photo ids and the completed change of ownership form. I’m checking the status of this process and request to know when that will be completed.
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Customer Service
Hi there and welcome to Comcast @user_yy0hcn. I am sorry to heat that you have no home phone service at home. Did you change modem as well?
No home phone service
Install new modem last week. Internet works. Home phone line doesn’t work.
Question
Hello @user_h2b2g5. I can understand how frustrating it would be to keep getting signed out of Xfinity Stream. I love using Xfinity Stream myself, so I know how important it is to have a smooth experience when you’re ready to watch something. Y
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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I am writing to request and non-objection letter to install a fence at the property line. 19600 sw 115 ave MIami, Fl 33157
letter of no objection
Hello, I am trying to get in touch with someone on the engineering side to get a letter of no objection. I am trying to legalize a structure that encroaches on an easement. Local zoning requires that I get a letter of no objection from each utility company. I have called and haven't had any luck. I
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Great, we are here if that changes. We got your back and always happy to assist.
WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
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Wifi at home
I do not have the auxiliary point at home to make my wifi work. What must I do
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Customer Service
I haven't noticed any other problems.
WI-Fi Calling
I live in an area that previous had poor cellar reception. In the past I typically only got 1 or two bars on the phone. Even though my cellar reception was poor I very seldom had any problems sending or receiving phone calls. I believe this was because most of my calls were being done using WI-FI an
Question
must constantly reactivate xfinity stream on my ROKU
why do i keep getting a reactivate for xfinity stream on y ROKU tv
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Xfinity Stream Website
Need help migrating to bulk account
Hello, my apartment building is switching to a bulk plan. My individual retail account was disconnected due to a past-due balance, and my personal equipment is locked. I need an official employee to help me migrate my equipment to the new community bulk account. Please help.
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Customer Service
Hi user_s95f1l! Thanks for visiting and reaching out to our Xfinity Forum. We appreciate you being a customer with us, and my team is here to help. I am sorry to hear you're also running into this error when trying to redeem your rewards. This is a k
When trying to redeem membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I log into my primary account and when I try to redeem benefits or look at all of the benefits i get "Sorry, you’re not eligible to redeem benefits". I am a diamond member and this worked up until about a week ago. I have also emptied my cache. I spent about an hour on with support chat only to be t
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Under my user, it shows that I am sweet stakes winner and that I’ve been receiving all kinds of badges and things, but I have never posted. How do I find out about it? It may be a glitch left over from 2023. Comcast/Xfinity says the Sweepstakes Winn
Shows I’ma sweepstakes winner
Under my user, it shows that I am sweet stakes winner and that I’ve been receiving all kinds of badges and things, but I have never posted. How do I find out about it?
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user_bcvrm2 Our team is here for you. We might need to submit a ticket. Did you get the issue resolved?
puk
I stupidly locked my sim card on my phone and now it's asking me for my puk number and I don't have it. I tried the 1111 and then it asks me to create a new pin I do that and I reenter it and it says if I put in the incorrect pin 8 more times it will be locked forever or something like that. my husb
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user_wu5efy Thanks for reaching out about your issue with the NBC network. Is this issue happening when streaming or using one of our X1 boxes. Does it happen with any specific shows, time of day, or type of show like sports?
NBC Dropout and Rebuffering Issues Continue!!!
NBC continues to occasionally drop out. I thought it was a television setting. I've tried everything I've dumped my cache. I've even purchased a new TV. I checked all my cable connections everything and yet occasionally NBC continues to drop out and buffer. It is the only channel that does so.
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Concern moved here to the E-mail help section for assistance.
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Moving to new address. What happens to our email
We are moving. We understand you don't provide service to our new address [Edited: "Personal Information” ] . We don't want to lose our emails
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