Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (440.4K)
MP-RVA That is not the experience we want any customer to have when trying to set up new services, and we would be happy to help look more into the denial or re-application for you. If you could send our team a direct message with your full name, the
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
Question
Internet outage
We lost all Xfinity service on 2/17/26, and have not received any updates on when our service will be restored. Is there a number I can call to receive an update? This is really frustrating, since we rely on Xfinity wifi and phone service to make phone calls in the remote area we live in.
Question
•
Customer Service
They don't care about their customers
Xfinity is charging me $104/month for internet and Peacock, while advertising a $50/month deal for the exact same service. When I pointed this out and asked to receive the same pricing as an existing customer, I was hung up on by customer service. It very clear that Xfinity prioritizes new customers
Question
•
Customer Service
URGENT: Downed Comcast line attached to power line and hanging over public land
There is a downed telecommunications line from a utility pole that someone has improperly attached to my roof and then tied to a PG&E power line. The loose end is hanging over public parkland and poses a safety hazard. This is NOT a service issue — it is an outside plant safety hazard. I need a haza
Question
•
Customer Service
user_htd8tc Were you able to find a modem that is compatible for our enhanced speeds? We can also get you a Xfinity Gateway to try out.
Is my modem properly provisioned?
I recently upgraded my internet service from the 1.2 Gig tier to the 2 Gig tier. My account shows 2 Gig / 250 Mbps service. My (customer-owned) modem is locking upstream channels only up to 36 MHz, indicating low-split plant. My upload caps at ~40 Mbps and download caps at ~1.13 Gbps. This indicates
Question
how can I get a human on the telephone before I cancel my account?
Seriously???? I have finite patience to hold on the 1-800-934-6489 line. After about an hour I start to get cranky. Shall we part company? I can find another ISP that has customer support I expect... I have been on hold that long at this time......
Question
•
Channels and Programming
user_7njv4r, I understand. If you could please send me a [Modmail](https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity) message with your full name and complete address, that'll be a start. I'd be more than happy to look into this for yo
New 1 gig plan
I want to switch to the new 1 gig 50dollar month internet plan and it keeps coming up 100$ instead of 50.
Question
user_tge60w Of course! I am glad I could at least point you in the right direction to get the help you need. Stop back in again and make a new post any time, we are always happy to help!
Broken coaxial cable
A technician came to my house to troubleshoot our slow WiFi. He said the coaxial cable was damaged. Is that something Xfinity can replace? Or should I hire an electrician?
Question
Telephone no for Xfinity for customer service
Need telephone no. Have no internet
Question
•
Customer Service
@XfinityAmandaB Ah bummer the damage to the cable is in the wall. But thank you for the prompt and helpful response.
Broken coaxial cable
A technician came to my house to troubleshoot our slow WiFi. He said the coaxial cable was damaged. Is that something Xfinity can replace? Or should I hire an electrician?
Question
@EG I am writing to formally escalate a concern regarding my account and recent interaction with your Digital Care Corporate team. I have been a loyal Xfinity customer since 2013 and am currently a Platinum Rewards member. I am over 70 years old and
Formal Complaint Regarding Excessive Charges on Account Ending in
Dear Xfinity Customer Relations, I am writing to formally express my disappointment and concern regarding my account ending in . I am over 70 years old and have been paying over $100 per month for the past several years for internet service only. As a Platinum customer, I have remained loyal and con
Question
user_tge60w That is a great question! Thank you for stopping in for help with your coax cable. It would depend on where the damage was. We can help with any exposed coax lines on the outside or inside your home. If the lines are running through
Broken coaxial cable
A technician came to my house to troubleshoot our slow WiFi. He said the coaxial cable was damaged. Is that something Xfinity can replace? Or should I hire an electrician?
Question
Yes please, my current speed is fine, but a price closer to that 50 dollars would be great
New 1 gig plan
I want to switch to the new 1 gig 50dollar month internet plan and it keeps coming up 100$ instead of 50.
Question
where do I erase messages on my land line phone 5050 9898655
where do I erase messages on my land line number 505 9898655
Question
•
Devices and Equipment
Disappointed Long-Term Senior Customer – Loyalty and Retention Concerns
To the Xfinity Community and Customer Relations Team, I am sharing my recent experience as a customer who has been with Xfinity since 2013 and is currently a Platinum Rewards member. I am over 70 years old and on a fixed income, yet I have been paying over $100 per month for internet-only service fo
Question
•
Getting Started
If you are using a Comcast rented gateway device, find the WPS pushbutton on the back, or top. It's a combination factory reset and WPS button. You'll need to hold it in for about 30 seconds for a full reset. Short pushes only result in turning on th
EG
commented
14 hours ago
to the conversation:
0
0
Factory reset
How do I do a factory reset on my button? There is no recess button to press on the back of the modem
Question