Xfinity Community Forum

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I appreciate that information… I’m reaching out to this forum as another avenue of getting where I need to be to get this done and completed. I have spent sooo many hours of my personal time trying to resolve this and showing good will to pay off the

user_uq07em

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11 hours ago

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Payment

Hi, I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, b

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@XfinityDemetrise i did all of that , and they were not able to pull up the account for the wifi now pass and since then , they have settled one of the charges and left the other four sitting there

user_whq56v

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11 hours ago

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Five duplicate charges

So a few days ago I ordered the $10.Wow, Wi-Fi hotspot.I did not sign up for automatic building.It was a one time only payment.They charged my card five different times for ten dollars , and no one can tell me why they won't give it back to me

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Duplicate charges from now wifi

Purchased a $10 Wi-Fi now pass from xfinity within a few seconds, 4 more charges for $10 showed app on my account, all pending transactions. So a total of 5 charges,, a few days ago, they processed the one but did not release the other 4. They're sitting pending in my bank and my bank cant do anythi

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Plan

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I just can't continue with Yahoo. It's so frustrating and checking email has become a nightmare and a very time consuming task. Email with Comcast was great. I thought I HAD to change to Yahoo. I think I will leave Comcast all together. If I can can

user_kc38v4

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11 hours ago

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Upset with Yahoo Email [Edited]

I’m extremely upset with your new Yahoo email. I now have to spend five dollars a month to get an ad free email that I used to get for free. We no longer get ABC on Comcast TV and now we have to pay for email services. This is very poor customer support.

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No internet since April 28 - Xfinity confirms the line break, but keeps sending technicians without the work order to fix it

I started Xfinity internet service at my rental apartment on April 28, 2026. It's now June 19, and I still have no working connection. Timeline: - In early May, a technician confirmed the coax cable inside my apartment is fine — the break is in the building's wiring, somewhere in the attic. - On May

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Customer Service

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The “direct message chat” does not appear for me when I login, please be specific how to find it. Thank you.

user_klomcf

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11 hours ago

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This is unacceptable.

Yesterday morning 06/18, as we were leaving for work, we noticed an Xfinity Van + a white truck in the street, as a technician was working on the cable box right outside our house. At that exact time, our internet service stopped working. We assumed it was part of a routine procedure and that servic

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Done. I hope this works.

user_u75185

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11 hours ago

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Broken pedestal box

There is a broken pedestal box (clearly marked Comcast property) on my driveway due to a truck hitting it. I want Comcast to come out and repair it. Someone came out and took photos and sent them to Construction. 6 weeks later, no work has been done. I have a ticket number on this but can't seem to

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user_7nwjg6, hello there and thanks for reaching out. I understand the need of accessing your content as requested. It could seem as a threat to the system or perhaps a cerificate isn't showing that deems welcomed. Do you have the advanced secuirty f

XfinityQue

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11 hours ago

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certificate

When I attempt to login to my cpanel on shockhosting.com, I receive this message "ERR_SSL_PROTOCOL_ERROR". shockhosting.com have looked into this in depth and insists that logins work properly on other networks and browsers. including my test on mobile network. It appears that YOU ARE BLOCKING this

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@mtwilda5143 You'll want to confirm which Xfinity ID you're logged in with and verify the role it is currently set as. I would recommend reviewing our user roles and permissions article for steps on how to access that information once you're logged i

XfinityBradM

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11 hours ago

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Cannot Access Membership Benifits

When I attempt to access my Xfinity Membership Benefits I get an error saying "Sorry, only primary account holders are eligible to redeem benefits". I am the only the person who uses this service and this is the only account associated with my Xfinity service, so I should be the primary account hold

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Since receiving the update that the ticket is closed, have you had a chance to attempt the Reward Redemption again, yet?

XfinityJon

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11 hours ago

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Xfinity Rewards Minion-themed movie night, Pick 1 of 3

The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f

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@XfinityVianney it’s hilarious. Got case closed and link says case closed no reason . But I got a bunch of help emails on how to pay my bill. Xfinity wants my money LOL. Been with Xfinity since 1972 and this is how service is now.

ghoofie

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11 hours ago

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Xfinity Rewards Minion-themed movie night, Pick 1 of 3

The NEW reward populated. I made my selection and claimed what I thought was Despicable Me (2010), but it said you redeemed Minions (2015). However, neither movie has shown up in Xfinity Purchases Library, and I do not see it as a Completed Reward. It is also not available to re-claim. Can someone f

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Okay, they may be doing work for the other member. We can set a reminder to check in here tomorrow to see if there is any update on this. How does that sound?

XfinityJon

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11 hours ago

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I just had a technician here but he didn't do anything

I saw a neighbor pulling white cable wire from the side of the house and nearly darkness of night around 8:30 p.m. I asked what he was doing but he didn't answer me I just had a technician here but all he said that that my internet was fine that's not what I was asking how come he couldn't tell with

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I'm not sure if I'm following this correct yeah the box is still wide open the technician didn't say anything only that my internet was good I wasn't asking that the neighbor was pulling the white cable from upstairs I don't know it's a poor family t

user_c8uukr

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12 hours ago

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I just had a technician here but he didn't do anything

I saw a neighbor pulling white cable wire from the side of the house and nearly darkness of night around 8:30 p.m. I asked what he was doing but he didn't answer me I just had a technician here but all he said that that my internet was fine that's not what I was asking how come he couldn't tell with

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Good afternoon, @user_9r1mp2! We appreciate you taking the time to create a post regarding your billing history copy request. Rest assured, you have reached the right team to assist you with this matter. Please be reminded that sending unsolicited Di

XfinityNatalie

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12 hours ago

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Copies of bills from old account number

Hello, I need some assistance with obtaining copies of my prior year bills. I moved my service recently from my old address to my new address. However, for some reason I was issued a new account number after the move. Now when I log into my account I can only bills from the last 2 months. I need to

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Hey there, @user_46wkei, thanks for reaching out through Xfinity Forums regarding your Xfinity Voice service. You can set the number of rings before voicemail picks up. Here is a link with the details, https://www.xfinity.com/support/articles/change-

XfinityJeniece

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12 hours ago

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How to hook up land line with Xfinity

I will be receiving a phone call from Xfinity to set up a friend's land line with her Xfinity. I am trying to research how to do it prior to getting the call from Xfinity to walk me thru it. All the videos I see say just connect your main phone cord to the modem. My question is that the modem is up

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Good afternoon user_c8uukr. I do have a couple questions to help me better understand. Is the lock box on a single family home, or a multifamily home? Is the box still currently open at this time? You stated service is not currently impacted, is that

XfinityJon

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12 hours ago

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I just had a technician here but he didn't do anything

I saw a neighbor pulling white cable wire from the side of the house and nearly darkness of night around 8:30 p.m. I asked what he was doing but he didn't answer me I just had a technician here but all he said that that my internet was fine that's not what I was asking how come he couldn't tell with

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Cannot Access Membership Benifits

When I attempt to access my Xfinity Membership Benefits I get an error saying "Sorry, only primary account holders are eligible to redeem benefits". I am the only the person who uses this service and this is the only account associated with my Xfinity service, so I should be the primary account hold

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Sign-In and Account Management

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Thanks for sending the message, I will reply there.

XfinityAbel

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12 hours ago

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coaxial install

Hello, I recently signed up for Xfinity internet (1000mbps) and while attempting to activate the WiFi Gateway modem I discovered that the house's coaxial lines are non-functional. Would Xfinity be able to assist with getting that coaxial line installed?

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@user_wq0o1e We can look into this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the detailed step

XfinityBenny

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12 hours ago

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Telephone Cable

A telephone cable is hanging low along our road. Rappahannock advised me to call you as I thought it was a power line. Please can someone come out as it could cause a problem hanging so low. Thank you. Lloyd and Clare Thomas

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Thank you, I've sent a direct message per your instructions.

user_wxej92

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12 hours ago

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coaxial install

Hello, I recently signed up for Xfinity internet (1000mbps) and while attempting to activate the WiFi Gateway modem I discovered that the house's coaxial lines are non-functional. Would Xfinity be able to assist with getting that coaxial line installed?

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