Xfinity Community Forum

This channel is not working although I have the ultimate TV package. Went to xfinity and they said it isn’t because I don’t have internet im 88. I don’t need/want internet. Is this true? when I type in 1253 it automatically goes to 1255.

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user_bs9op7 I'm unsure of any form needed for loyalty discounts. Normally when you roll off a promotion if there is a loyalty discount afterwards it's applied automatically and you are notified via email when that happens. Also new promotions come av

XfinityEricB

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3 hours ago

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loyalty discounts for over 41 years as customer

Was on the phone with xfinity and they noticed i didn't have my loyalty discount after being a customer for over 40 years and I should contact and fill out a form to receive my earn loyalty discount. How do I apply for that?

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Moving

I’m moving to a different address and I’m trying to transfer my Internet to the new location. How do I go about doing that?

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Customer Service

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Hi there. Thank you so much for reaching out. I'll be happy to assist. Can you confirm when did this issue first begin?

XfinityDemetrise

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3 hours ago

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MT8733 upstream stuck at ~6 Mbps, same as an old thread

I'm hitting the exact same problem as this thread: https://forums.xfinity.com/conversations/your-home-network/upstream-only-6mbps-with-motorola-mt8733-provisioning-problems-12gig-service-plan/6620501312df8b16cf69f155 Motorola MT8733, plan 1000/100. Download is fine (~650 Mbps), but upload is stuck a

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I just got the same email. It's deceptive because the "from" email (see above) looks legit. My Comcast email program marked it as spam, so I was suspicious already, but appreciate this forum and communication to confirm. Thanks!

user_eb9ggj

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3 hours ago

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Firmware Update

Received and email from online.communications@alerts.comcast.net stating I needed to update the firmware on my Gateway router within 7 days, else it will no longer be able to connect to the internet. The link given is a Google address: [Removed Potential Malicious Link] Is this a legit email? A prob

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Incorrectly Billed for Equipment I Never Had

Contacted the Xfinity Customer Service line to address this issue 4 different times and was told 1) the TV Box, Remote and TV adapter would be removed from my account, all charges for that equipment would be refunded to my account, and 3) these actions would need 5 business days to reflect on my acc

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Billing

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CaptainRon69, the new splitter provided by Xfinity didn't make a difference for me. It's worth a try, though. I ended up downgrading the cable/TV box and it's not great, with fairly long lagging when changing channels, even worse when trying to bring

WAPhilsPhan

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3 hours ago

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Tv freezes with comcast cable box

My tv freezes here and there

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@user_02ayly Thanks for reaching out. We apologize for any inconvenience you’re experiencing with your Xfinity Voice service. This link provides helpful troubleshooting steps and information to help resolve voice service issues: https://www.xfi

XfinityOrlandoM

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3 hours ago

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No dial tone

No dial tone on my voice phone.

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loyalty discounts for over 41 years as customer

Was on the phone with xfinity and they noticed i didn't have my loyalty discount after being a customer for over 40 years and I should contact and fill out a form to receive my earn loyalty discount. How do I apply for that?

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Billing

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Ok, I found the link for everyone: https://www.xfinity.com/support/articles/member-owned-router-fiber-internet.

user_g2chwt

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3 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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This is huge if it’s true. How do I take my XER10 out of the loop? I’ll do it today.

ugaguy2010

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3 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Thank you for your question, and I can certainly understand the confusion. Based on the information available, the XER10 is no longer required as the routing device for eligible Xfinity Fiber/EPON customers who choose to use their own equipment. Comc

XfinityRichard

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3 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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user_1a5fsr Thank you for reaching out to us here to let us know about the issues you have been experiencing while trying to make a payment. Our Xfinity forums chat is not secure enough to take payment information. You can make a payment by calling 1

XfinityBrianH

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4 hours ago

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Website Won't Let Me Make Payment

Hi, I have not had internet for a few weeks now, and the website will always end up in error when I try to change my card and pay. If I try to add a new card, the website just goes to "Error." If I try to resubscribe, make a payment, "Error." I've tried any Xfinity support instructions, tried going

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@XfinityRichard if this is true, it would be huge! Do you have a link to official documentation or notification somewhere?

user_g2chwt

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4 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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@Soxvaritek33 Have you tried completing the troubleshooting steps @hscce shared?

XfinityRaul

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4 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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MT8733 upstream stuck at ~6 Mbps, same as an old thread

I'm hitting the exact same problem as this thread: https://forums.xfinity.com/conversations/your-home-network/upstream-only-6mbps-with-motorola-mt8733-provisioning-problems-12gig-service-plan/6620501312df8b16cf69f155 Motorola MT8733, plan 1000/100. Download is fine (~650 Mbps), but upload is stuck a

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Your Home Network

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Hi @XfinityRichard that would be great if it were possible. But I don't quite see how it would work. Isn't the XER10 doing DPoE and therefore without it I'm not going to be able to authenticate to xfinity's network? Are you saying there's some mode

user_wnclq1

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4 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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sierra615 Good morning! Thank you for reaching out for assistance through our Xfinity Forums. That would be super frustrating, I'm here to help! Can you please share some additional details such as, are you able to send messages, are there any troubl

XfinityKassie

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4 hours ago

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Yahoo migration

Not receiving emails in my Yahoo account

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Password for comcast.net email

I need my password for my comcast.net reset

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Email

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