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I still need help with this issue. All my email is going to spam, and I cannot access Direct Messages — the DM icon is missing. Please enable Direct Messaging on my account so I can send my information.

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3 hours ago

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All email going to spam folder

Since yesterday all of my email is going to my spam folder. Even when I add an email address fo 'Keep', a copy goes to the spam folder even while one is in my inbox. I've disabled all of my filters that would send emails to spam. I normally use Outlook to filter but this happens even when Outlook is

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user_fu7lrl  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name

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(Avoid app payments) I paid $482 for a closed account instead of the one that was open

I usually pay my service through the app and it usually goes smooth. This time I paid and still had no internet so I called. The person on the phone said I still had to pay so I asked why if I had just paid, we went back and forth, until she found out the payment went to an account that had been clo

Question

This issue has persisted for at least 2 months now. I already had Peacock Premium, so I hope THAT doesn't get hosed.  As it is now, I had to subscribe and Xfinity says the charge will be 'backed out' of my bill until this is resolved.  I'm

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Hulu/Disney+ Activation issues

No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us

Question

Days long Outage 77586

I am requesting an outage update. Our Wifi has been out since late 5/11/2026. All I am seeing is there is an outage under review and no update provided. Can Inplease get an update on when our a internet will be restored? seabrook TX 77586

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Hi battmanf16! I hope that your week is going well aside from the damage to your water line and the support experience you have had with our agents. I'm sorry that you were lead to submit an invalid review on the first agent. The second agent is corr

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Scammed into leaving feedback

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need. Eventually he offered a 10am appointment the next day. I requested an

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@user_c9fc12 Thank you for reaching out. Did the information @BruceW assist you?

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Is this a legitimate email message from Xfinity? [Edited]

Is this a legitimate email message from Xfinity? See below. ---------- Original Message ----------From: E-mail Service To: Date: 05/11/2026 11:47 AM EDTSubject: 🟥 Important Update from Comcast

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

3 hours ago

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(Avoid app payments) I paid $482 for a closed account instead of the one that was open

I usually pay my service through the app and it usually goes smooth. This time I paid and still had no internet so I called. The person on the phone said I still had to pay so I asked why if I had just paid, we went back and forth, until she found out the payment went to an account that had been clo

Question

Report damage left by xfinity or xfinity contractor

Repairmen came to my neighborhood yesterday. I saw them working on cables around 9:45 am. They left cables exposed in my backyard in addition to breaking the gate on my fence. It is hanging by one hinge. I do have photos. How do I report this damage to get this fixed?

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Thx much! No help here w/2 calls to Xfinity!

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3 hours ago

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

Scammed into leaving feedback

When my new Xfinity fiber was buried in the yard the technicians broke a water line (still not repaired). When I called Xfinity to obtain an appointment for repair, the agent struggled a lot with English and understanding my need. Eventually he offered a 10am appointment the next day. I requested an

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Hello everyone, thank you for all the responses and the effort to fix this issue. I had no luck getting a rep on the phone last night so I kept submitting comments to them which I'm sure are not even being read. I'm going to go to the local office to

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Last Watched won't clear

When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening

Question

(Avoid app payments) I paid $482 for a closed account instead of the one that was open

I usually pay my service through the app and it usually goes smooth. This time I paid and still had no internet so I called. The person on the phone said I still had to pay so I asked why if I had just paid, we went back and forth, until she found out the payment went to an account that had been clo

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I’m still having this issue despite confirming my X1 box is compatible and going through each of the recommended troubleshooting steps multiple times. I’m personally acquainted with at least 2 other Xfinity households where this issue is occurring.

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SiriusXM not working error APPS-04036

I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the

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