Xfinity Community Forum

@user_28b58b Thank you for reaching out. We apologize for any inconvenience you experienced at one of our Xfinity Store locations. We appreciate your feedback and would like to gather a few more details so we can share your concerns with the approp

XfinityOrlandoM

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5 hours ago

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Complain

Everything im standing in a mobile store all I need is a new tv box there ate 4 employees in here only one helping customers

Question

Hey @user_99v97w , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the waitlist. I would be more than happy to offer my assistance looking into this further f

XfinityJanelle

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5 hours ago

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Waitlist help

When using xfinity assistant text it gives me options for waitlist dates but when I reply with the correct number it says it doesn’t understand my command

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Port Out Pin NOW

I want my Port-Out Pin immediately!! I am formally requesting my Number Transfer PIN (Port-Out PIN). Xfinity is currently preventing me from obtaining it due to an internal account system error, which is not a valid reason to block a port-out request. My account incorrectly shows “no service,” even

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Network

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Complain

Everything im standing in a mobile store all I need is a new tv box there ate 4 employees in here only one helping customers

Question

Hello @user_v2dmbd Thanks for reaching out to us here on Xfinity Forums. We certainly understand the need to budget and get the best deal available. We'd be happy to go over the account with you and see what new offers and savings are available to yo

XfinityMatthew

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6 hours ago

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Reprice my Comcast package or I’m leaving

My monthly internet and cable bill has gone up over $100/mo despite adding no additional services over past 12-18 months. I am currently looking to switch providers. I am not interested in spending hours on hold or dealing with an AI chat. Please have a live agent (not a virtual assistant) contact m

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Reprice my Comcast package or I’m leaving

My monthly internet and cable bill has gone up over $100/mo despite adding no additional services over past 12-18 months. I am currently looking to switch providers. I am not interested in spending hours on hold or dealing with an AI chat. Please have a live agent (not a virtual assistant) contact m

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Billing

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If you visit the link I shared above you should be able to locate that after inserting your zip.

XfinityJorge

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6 hours ago

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Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

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Waitlist help

When using xfinity assistant text it gives me options for waitlist dates but when I reply with the correct number it says it doesn’t understand my command

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Customer Service

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What is the code city and state for Quick Collect?

user_5ne2z7

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6 hours ago

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Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

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Quick Collect requires a code city and state.

user_5ne2z7

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6 hours ago

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Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

Question

Good Morning, @user_caynuy Thank you so much for taking the time to reach out and thank you for thinking of Xfinity to be your provider! We do ask that you do not post any private information in public since we are on a public forum. I can most defin

XfinityRichard

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6 hours ago

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Moving into a newly constructed home, the address is showing as unserviceable, need a site survey

Moving into a newly constructed home, the address is showing as unserviceable, and I need a site survey. My neighbor across the street has service so I know the main line is in place.

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Netgear CM3000 upload speed still cap at 40Mbps after activiated

Hi Xfinity Tier 2 support, I have just upgrade and activated my new Netgear CM3000 modem thru. Xfinity mobile app. however the upload speed still cap at 40Mbps . Can any Xfinity tier 2 support help to reprovision it correctly according to to my internet plan( download 1.1Gbps, upload 100-200Mbps) Th

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Customer Service

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@user_4yowmh Probably because of the weather, humidity/water gets in cracked or loose connections sometimes. We just ignore it till it gets to bad. Sunshine fixes all LOL.

user_djszh0

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6 hours ago

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TBS trouble are they fixed yet?

We just started having trouble with TBS today at about 4:24 on June 18,2026. When we go to that channel it says there is a problem and your working on it. I see a lot of others asking the same thing but the subject is closed. Did something change we don't know about? Thank you.

Question

@user_mn0svz - We sincerely appreciate you taking the time to provide this feedback, and I'm very sorry to hear about all the trouble you've had. You've come to a great place for support! Our Digital Care Team can address any outstanding questions or

XfinitySara

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6 hours ago

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Xfinity gave me 4 outages, sold me equipment I didn’t need, and then dehumanized me when I asked for accountability

I’ve been an Xfinity customer for years. Over the past several months, I’ve had 4 separate multi-hour internet outages — one of them I have a timestamped screenshot of. I had to take 11.25 hours of unpaid PTO because I work from home and couldn’t do my job during these outages. When I called to addr

Question

Sure thing! Take a look here https://locations.westernunion.com/ to find the closest one to you and you will just need to provide the details below. Comcast account number.Name.Address.Phone number.

XfinityJorge

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6 hours ago

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Need to pay in person

I have been a customer for over 25 years and have been unable to Pay my bill online for over two months. I also can’t pay on the app, using my TV or over the phone. I have had to make eight calls so far in over two months and not one person can resolve this issue. I am beyond frustrated at this poin

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There should be service in Hunters Ridge, Howell, MI

user_caynuy

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6 hours ago

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Moving into a newly constructed home, the address is showing as unserviceable, need a site survey

Moving into a newly constructed home, the address is showing as unserviceable, and I need a site survey. My neighbor across the street has service so I know the main line is in place.

Question

Good morning @andrew990, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. Like my colleague mentioned, we also work from home and understand the importance of a stable connection, and you have come to the r

XfinityJeff

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6 hours ago

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Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping

I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H

Question

user_w1ak5k Thanks for reaching out to us here on Forums for assistance with your mobile billing concern. We would be happy to help in any way we can to get your questions and concerns addressed today! Can you send us a direct message with your

XfinityEricB

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6 hours ago

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Live agent

I really want to speak to a live agent about mobile bill but won’t connect me .

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Live agent

I really want to speak to a live agent about mobile bill but won’t connect me .

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Customer Service

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I am having the similar problem here, many times, drops of 2-5 minutes here even after restarting the modem, mostly starting 6/22/2026 and especially frequent 6/23-6/26. Please stabilize the internet. These have happened months ago and then stopped,

andrew990

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6 hours ago

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Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping

I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H

Question