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Subject: Xfinity 2.3 Gbps Plan – Consistently Slower Than Advertised Download Speeds
I'm currently subscribed to Xfinity's 2.3 Gbps internet service, advertised at approximately 2,278 Mbps download and 293 Mbps upload. While my upload speeds are consistently meeting or exceeding the advertised rate, my download speeds are regularly falling short. My equipment consists of a NETGEAR C
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Your Home Network
That is correct. In step 4, I see both accounts but when I move to step 5, my current account is the only option.
Peacock Error
I can’t register for my Peacock account. I keep on getting the “Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_1131ba9” error. I had an old xfinity account and no one has been able to fix this when I call customer support.
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Customer support agent hung up, called me back, and now asking for my DOB and SSN
Hi, I called xfinity today to reduce my WiFi bill. The agent offered for me to switch my mobile plan to them as well free of charge. During the call the agent said he had to hang up due to “errors while being on the call”. He hung up and called me back, and then requested my DOB and then my full soc
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Customer Service
Not receiving verification code emails
I see others also have this issue. I am not receiving verification code emails as well and yes, they are not in my junk/spam folder either. This is extremely frustrating for your customers. Even went to an Xfinity store to see if a real person could help and they were clueless.
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Customer Service
Request for EPON Customer-Owned Router Provisioning (ONU)
Hello Xfinity Support, I have Xfinity 2 Gig EPON fiber service in a WiFi Ready apartment, with a separate ONU and an XB7-T gateway. I would like to request the officially supported Customer-Owned and Managed (COAM) Router option I have a Ubiquiti UniFi gateway and would like to connect it directly t
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Customer Service
How do I confirm my installation appointment?
I have an email order confirmation, but when I call Support to try to confirm the appointment, no can find any record of it. I have the order number and the person is supposed to come out in 3 days. How do I confirm?
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Customer Service
Deceptive promotion, billing practices and unresolved issues
We decided to switch to Xfinity mobile and Internet in July 2026. We were told that we would get 1 year of mobile service for free for one phone (my husband’s). We switched one of our lines and were also told that if my husband was in the military and we submitted documentation (which we did) he cou
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Devices
comcast email no long downloading to classic outlook
comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem.
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user_xuizip I appreciate you bringing this line to our attention, and we can submit a ticket to have our local teams relocate, remove, or properly mount the line for you. Since we will need your information to do so, please send our team a direct mes
Wire connection to home blocking window
A wired connection to my home runs across a window and the window cannot be opened. I would like the wire removed.
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@lexubw Is there a way to determine when account well be moving? Not really. The migration started in June 2025 and is ongoing in fits and starts. You should get an email inviting you to make the change when the time comes. Suppo
Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
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alot of scrambling on most channels
i have about 20 channels that i cannot watch because they are scambling the picture
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X1
@user_8m9uf7 It's on this page on the top right. You must sign in first.
Couldn't afford deceased husbands acct
My husband passed away in 3/2025. I, during mourning and out of obligation, accepted his acct but did not know it was $600ish. I advised your customer service that there was no way I could assume that bill. Customer service got it down to $408 which was still too high. I turned it off and returned a
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Good afternoon IamWonders. That is awful to hear there was an issue with your delivery. Our team will be happy to help you further with getting this resolved. Did you already create a claim with the shipper who delivered the package? Did you have a c
Being Charged for a phone I never received
I have been charge now multiple months for a phone that was stolen out of the box before I ever received it. I ALREADY GOT A NEW PHONE FROM XFINITY AND THOUGHT EVERYTHING WAS CLEARED UP. But for some reason they keep charging me for the phone that was stolen. I have called multiple times and spent t
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carena910 Thanks for creating a post on our Community Forums. I'm sorry to hear that you're having trouble creating an order, and my team can help look further into this and assist with placing the order if needed. Since we will need your information
order status
I have tried submitting an order for a new service bundle multiple times. The site says the order is confirmed and gives me confirmation, but no alerts, emails, or communication after the fact and I haven't received any new equipment. I just tried submitting another order for in-store pickup, but ag
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Good afternoon user_cxcz96. You have reached the right team. I will be more than happy to assist you with your request. I will need some additional information. Please send us a direct chat message with your full name and complete service ad
Cancelación de servicio de internet
Hola, necesito cancelar definitivamente mi servicio de Internet residencial de Xfinity porque ya no lo necesito. Quiero que la cancelación se tramite por escrito, sin llamadas telefónicas ni llamadas de regreso. Por favor, confirmen la fecha efectiva de desconexión, si existe algún saldo pendiente y
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No internet - cord cut by FPL - wait a week for appt
A transformer blow yesterday 10/31 we were without power for hours. FPL came out and fix it but tore down our property line fence and cut internet cable. My 88-year-old elderly mom lives with us and requires ongoing care. We use internet-connected security cameras to monitor caregivers while my husb
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Customer Service
same - im trying to watch a football game and every few plays it signs me out and makes me re-enter my password or refresh the browser and i keep missing important plays. extremely frustrating. this service is too expensive to be this buggy.
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
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Thanks for meeting us here in our community, @user_719399. We're happy to help. Can you share what password you need to change?
XfinityLinda
commented
6 hours ago
to the conversation:
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How to change my password
How can I change my password
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