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Tv plan canceling

Hi my name is [Edited: "Personal Information"] and I have try to change my plan because I found out that I have been paying for TV service that I haven’t been using and would like to get rid off it but found out that there is no such on option for no reason! So please help me to change my plan to on

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Cancelled my service three weeks ago but still getting billed for the upcoming month

Hello, I cancelled my internet service and dropped off the Internet equipment at a local xfinity store on Feburary 14, 2026. I was provided with a printed receipt, but never received a confirmation email. Yet I received a new billing statement on yesterday, Mar 08, 2026 for "Services From Mar 13, 20

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@XfinityQue​ Hello,Thank you for your response. However, your explanation of the promotion terms does not address my main concern. When I accepted the upgrade for the Apple iPhone 17 Pro Max, I was clearly informed that I would receive a $400 promot

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$400 Device Credit Not Applied – Xfinity Mobile Promotion (December 2025

I went to the xfinity store for nee Iphone 17 pro max. The employee promised to me that I will get 400$ discount and I only have to pay 21$ monthly for contract 3 years. However, I have to pay 31$ for a device. That is unreasonable, I called to xfinity support and they said I was not eligible. That

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5-year Contract Guarantee is a lie

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

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I saw somewhere that you could review chat notes. I'm looking for online chat that I had on December 18, 2025. I just wanted to know the xfinity agent’s name that I chatted with.

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Previous chat notes

I read in here I can request previous chat notes I had with a Xfinity agent. The date I’m looking for is December 18, 2025? Thank you

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Trade in help!!

I am experiencing an issue with my trade-in. I sent three phones on February 26th, and it appears they may not arrive on time, if at all. I received an email confirming that two of the phones had shipped, but I did not receive an email regarding the third. My USPS receipt indicates that all three ar

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I can never get past the AI bot to schedule service. It doesn't matter. We're gonna try out T-Mobile 5G before AT&T fiber because my grandmother is elderly and just wants her Roku to work more often than not.

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Finally Switching to AT&T Fiber!

Holy cow! I've spent years convincing my elderly grandmother that AT&T isn't completely evil. That was the only thing holding us back. She has finally agreed to switch to AT&T fiber. I'm so tired of coaxial cables. It's such a horrible medium. Even if Comcast/Xfinity installs everything perfectly, w

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This was a waste of time.

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Modem/speed issue and tier pricing lock out

Hello! In January 2026 I called Xfinity to see if something could be done to lower my internet bill (I saw there were promos for new customers and every year or two I make the call). I was interested in either staying at 300 (which I was paying $79, but the new customer price is $40) or 500 (which t

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Duplicate Account Created by Xfinity Resulting in ~$1000 Incorrect Billing

In October 2024, I moved out of town and paused my Xfinity internet service because I was still under contract. I was informed that the service could not be canceled and that the account would remain paused with a $10 monthly pause fee. In May 2025, when I returned, I contacted Xfinity to resume my

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Attempt to Cancel Xfinity Service

Hello, I’ve been trying to cancel my service for the past month but haven’t been able to get it resolved. Before leaving the U.S., I scheduled a callback to cancel my service, but I never received a call from Xfinity. I also tried cancelling through the Xfinity Assistant and chatting with an agent,

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@XfinityDilary​ It says: This telephone number does not have access to Anonymous Calls Rejection. Customize your Xfinity Voice package today by calling 1-800-XFINITY. Why wouldn't I have access to it? I did before.

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Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la

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URGENT: Missing $500 Trade-In Promotional Credit [Edited]

Dear Xfinity Customer Support Management, I am writing to formally escalate an ongoing issue regarding a missing $500 trade-in promotional credit on my Xfinity Mobile account, [Edited: "Personal Information"]. During your Thanksgiving promotion in November, I participated in a trade-in offer that pr

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Long time customer

I have been a customer since they were Comcast in the late 80s. I can't take all their lies anymore I'm getting older and last time I talked to 1 of there employees it put me in the hospital. I have a weak heart. And I just want it over I never want to talk to them as long as I live.

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Cancel pre order

Hi can I cancel my pre order for samsung s26 ultra

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Hey @user_blucloud, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience and feedback regarding the Xfinity WiFi Hotspots. Are you currently an active Xfinity In

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Xfinity hotspot doesn't have internet access.

A hotspot I frequently depend on is currently offline, and the only way I've discovered to fix this is by sending a direct message on the forum. I hope this gets resolved soon, as hotspots in my area tend to be unpredictable. If anyone has an alternative solution, I would appreciate hearing about it

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internet

I received a message from xfinity assistant that an issue with my service was detected. I followed the link and chatted with the bot, but it got stuck in a loop of asking me the same questions; coupled with that it wanted me to authorize being charged an additional fee to have the issue addressed af

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Thank you for reaching out to us @user_fg8vjo! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:• Click "Sign In" if necessary• Click the "Direct Message&rdq

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Cancelation of service.

I am an ex-employee and I’m about to take an extensive trip overseas. I no longer have access to Xpe and therefore lack the ability to request a cancellation on my services. Please I need assistance to do cancel my services.

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Xfinity hotspot doesn't have internet access.

A hotspot I frequently depend on is currently offline, and the only way I've discovered to fix this is by sending a direct message on the forum. I hope this gets resolved soon, as hotspots in my area tend to be unpredictable. If anyone has an alternative solution, I would appreciate hearing about it

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Cancelation of service.

I am an ex-employee and I’m about to take an extensive trip overseas. I no longer have access to Xpe and therefore lack the ability to request a cancellation on my services. Please I need assistance to do cancel my services.

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Hi @George143. Thanks for creating a post on our Xfinity Forums community page. We are not happy to hear about your experience, but are glad you knew the best place to come for help! We can certainly look further into this and review your account for

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Conflicting information from agents

I’ve been a Comcast customer for almost 10 years, and unfortunately I’m extremely disappointed with the service I’ve received recently. To summarize the issue: I had been paying $55 per month for internet service until March, when my mobile discount expired and the price increased to $95. Before the

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