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Loyalty and Retention Offers
Just spent an hour being passed from CSR to CSR trying to change my internet to the 1 GB 5 year rate lock price of $50 a month. Was told that is only for new customers and rep did not seem to care that I can get 1GB internet from Frontier or GoNetSpeed, for $50 a month, in my area both of which are
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Billing
Can't sign in to app or online
My bill is due today I can't find anyway to pay my bill. It will be shutoff today if I don't Pl sy
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Sign-In and Account Management
user_9gadeg thank you for using the Xfinity Community Forums page to reach out. Thank you for also sharing that error code in relation to the issue you have come across with the Weather Channel streaming attempts. Just to confirm, is there anything a
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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Hi @user_h3e9ab, to help get this sorted out for you, I'd recommend checking your statement. Log into your Xfinity app to view your exact billing address.
Porting Number to Mtero Pcs Issue- Zip code Error
Hello Team, Its been couple days trying to port the mobile number to Metro Pcs. Keep getting the Zip code error. Who can help?
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Hulu/Disney +/HBO Max Activation Issues
Theres no link under Status to activate my Hulu, Disney+, and HBO Max accounts. I have no idea how to update or link my current accounts to bill through xfinity. I’ve called and spoke to customer service and they weren’t able to fix it.
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Customer Service
Downed cable line due to storm -no help from Xfinity
Neither agent on phone, AI assistant or Xfinity store personnel seem to be able to report the downed wire. We have no internet or cable because there is no line to the home. What does it take to get Xfinity to help?
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Devices and Equipment
user_a52179. I can absolutely understand why this experience has been frustrating, especially since everything was working well before the change. I really appreciate you walking through all of those details. It helps paint a clear picture of what ha
Failed Gateway Upgrade to XB7
Xfinity had been pestering me for over a year to upgrade my Gateway from old Arris to the XB7. Everything had been working fine for many years and I usually try to avoid making any changes if not absolutely necessary. Anyway for some reason I decided to give it a try. It should have been an easy act
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user_rcfqme I appreciate you giving that a try. You'll see that error when you originally linked your Xfinity account to your Peacock profile using a different Email. Please reach out to Peacock suppport: https://www.peacocktv.com/help/article/contac
Peacock Acivation
When trying to activate my peacock account it states "Your Xfinity account is already linked to another Peacock account." however it shows no activation on the subscription page.
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delorseminor101 thank you for using the Xfinity Community Forums page to reach out regarding your services being disconnected. I know how important maintaining a connection is in the digital world we live in today. Let's see what exactly is going on
Xfinity Support
"Wrongful Disconnection" June 2026, Agent PROMISED ME my service will NOT be disconnected. After being turned off on June 11, I spoke with a different Agent via phone. She read the note that was on my account. She stated, "CONFIRMED No Disconnect CONFIRMED 12 Month Installment, "CONFIRMED July 12 In
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Duplicate Account Created
Hello- I recently signed up for a offer for internet service at my location address for which I have an account. The sign up created an issue that appears to have accidentally created a duplicate account. I will need to cancel the original account. Can you please assist me in this matter?
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Customer Service
user_zsoo65, Thank you for creating a new post. I'm sorry to hear service has been down for some time, and I understand you are eager for some hard updates. When I check on my end, I also don't have a set timeline I could provide. The status map onli
Garfield Ridge outage
My home internet has been out since the storms last thursday night. I understand these repairs take time but we havent had a decent update from Xfinity in three days. We work from home and have no options for internet services as the local Xfinity hotspots are also down. Life is scheduled nowadays a
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I just have the one account and email, there is no active subscription to it. When i try to activate i get the message of "Your Xfinity account is already linked to another Peacock account. Here’s How to Find It" If i search for an account with my cr
Peacock Acivation
When trying to activate my peacock account it states "Your Xfinity account is already linked to another Peacock account." however it shows no activation on the subscription page.
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Steve-o77, hello there and thanks for reaching out. I completely understand your frustrations and yes, having down time is not enjoyable. I've been there myself and have experienced those types of situations. Scheduling an appointment for a technicia
WiFi out for days…
Decent internet but has community-wide shortages very often that last hours up to days. My WiFi has currently been down two whole days now and all customer service seemed to do for me was schedule an appointment for a technician to come fix it, but that was days later. Not a very satisfying resoluti
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Hey @user_sr9xes, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account and services to see what options are available. Please send a direct message by clicking the chat
XfinityDemitrius
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Duplicate Account Created
Hello- I recently signed up for a offer for internet service at my location address for which I have an account. The sign up created an issue that appears to have accidentally created a duplicate account. I will need to cancel the original account. Can you please assist me in this matter?
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