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DIAMOND MEMBER. I claimed the 2 free Universal Studios Tickets on August 20th at the start of "Members Celebration Week" Since then I have been unable to view "Redeemed Rewards" there is a notification that states: "Check back soon. This information is unavailable at the moment, or it didn't load as

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Thanks for your help. I will say that it was not a prorated bill. The charges were dated through September.

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Billing issue

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

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Outside box

Outside box is uncovered and cables are outside

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Greetings @user_7tv1oy, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Peacock subscription, but you have come the right place for assistance wi

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Free Peacock subscription reward error

After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told

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smooth_barracuda We expect our customers to receive accurate and transparent information every time they reach out for support, and I'd like the opportunity to make things right. Please send us a direct message with your full name and complete s

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Deceptive Selling - Is legal settlement the only way out??

I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement. Understanding that "too good to be true" is never true, I asked the agent multiple t

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Free Peacock subscription reward error

After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told

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12

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Comcast damaged my sprinkler system

Comcast damaged my sprinkler system when installing an underground cable line

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Hello @user_pps2ix, thank you for taking the time to leave a post. Sorry to hear about the experience you've had since closing your account. I can certainly understand how frustrating and concerning it would be to believe your account didn't have a b

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Never received a final bill and now sent to "collections"

I closed my account in the middle of June because of a move and my understanding from the conversation is that I owed nothing. I have not received any communications via email or text about a past-due amount or anything warning me of a final bill, until August 11 via the update text messages, which

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Deceptive Selling - Is legal settlement the only way out??

I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement. Understanding that "too good to be true" is never true, I asked the agent multiple t

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Direct message sent as requested.

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Fraudulent Xfinity Store

I went to the Kennesaw Xfinity store just to swap out one of my cable boxes and was told I needed to have my account closed and start a new account from scratch because my initial order for cable was completed online. This sounded ridiculous but multiple employees were confirming it needed to be don

Question

Never received a final bill and now sent to "collections"

I closed my account in the middle of June because of a move and my understanding from the conversation is that I owed nothing. I have not received any communications via email or text about a past-due amount or anything warning me of a final bill, until August 11 via the update text messages, which

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I claimed the reward but how do I know if a movie qualifies

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$1 movie benefit

How do I access the $1 movie benefit? TIA

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Disney +

Am I already signed up ?

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Can non longer set up manual recordings

This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any

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Let's check the account and review the billing to see what's going on with the account. Please send our team a direct message with your full name and address.   To do so, click on the chat icon located at the top right of this forum's page. Here

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The payment I made this morning isn’t showing for my WiFi services to be restored

My internet was suspended for nonpayment. I made a $218 payment directly through Xfinity about an hour ago. My bank shows the $218 transaction as pending and the money has been removed from my available balance, but the payment is not showing anywhere on my Xfinity account and my service has not bee

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