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Move
I just moved to my new home and don’t see any outlets to plug WiFi box cable into
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Your Home Network
Paramount plus
I signed up and paid for Paramount+ showtime through xfinity. But I can't get into any paramount plus movies and t v series.
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Channels and Programming
Hi there, @user_gq8sjg! Thanks for reaching out about the HD channels being pixelated but the others working fine. There may be a signal problem causing this. The SD channels do not need as much bandwidth and the 4K channels are internet channels (IP
X1 pixelation in HD only
I have 3 channels of Fox for World Cup: SD, HD, 4k. SD is ok, 4k is ok, HD is heavily pixelated, glitchy, and buffers. Why? I upgraded tv box, hdmi, and coax with no improvement. Reset box several times with Xfinity agent chat. Most other HD channels pixelated. Why HD broken but not 4k or SD?
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@user_3shbtt thanks for confirming, I'd like to do everything I can to help, please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message: Click "Sign In" if nece
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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@user_ix5gxr were you able to get it canceled? How’d you do it?
I need to cancel my service
I have called two times in the last two days to cancel my service and they leave me on hold. They wont cancel my service. I need help. I need to cancel my internet service
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Greetings, user_9nftcn! Thanks for bringing your billing issue to our attention. I understand how important it is to have a clear understanding of your total monthly bill increase. You can review a guided tutorial here at Understanding Your XFINITY B
Xfinity bill increase question
I just noticed my bill is set to increase next month to $144 from $104 that I have been paying each month since setting up my plan and wanted to know the reason for the increase or whether this is an error of some sort.
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It was self-install. Tech support via app chat re-provisioned my gateway, but it didn't help.
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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Hello @cathlyndaly! Thanks for posting on our community page. What type of billing issue are you having? Our Xfinity Assistant can help assist with billing concerns as well. Access the Xfinity Assistant from here:https://www.xfinity.com/xfinityassist
File a formal complaint
How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about. This has been a complete waste of time and my issue still isn’t resolve. I have work to do
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Hello @user_3shbtt, thank you for reaching out on our community forum! Were you able to connect with tech support over the phone or did a technician come to do an installation?
X-class upload speed capped at 120mb
I signed up for symmetric 1gb Internet and got the XB10 gateway. My download speed is 1200mb, but upload is only 120mb. Tested with wired ethernet. Tech support re-provisioned my modem, but nothing changed. Please help.
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Thanks for clarifying that @UNCNU. The full documentation we provide is located here: https://www.xfinity.com/support/articles/cast-xfinity-stream-to-chromecast. From that document, fully supported devices include - Chrome
xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
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Xfinity bill increase question
I just noticed my bill is set to increase next month to $144 from $104 that I have been paying each month since setting up my plan and wanted to know the reason for the increase or whether this is an error of some sort.
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Billing
Blicking orange
I just moved in my apartment and I’m setting up my system but it’s not showing white just blinking orange. I had to schedule an appointment but it days away. Is there anyway I can get it set up quicker?
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Your Home Network
Hi XfinityDena, Would you please direct me to the "Direct Message" icon? The only icons I see is my profile icon and a bell in the upper right of the page. I'm getting very frustrated trying to resolve a billing issue and I am about to cancel my inte
File a formal complaint
How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about. This has been a complete waste of time and my issue still isn’t resolve. I have work to do
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Yes, and we definitely should not see those differences between the 1st time you are in the app vs. the 2nd each day. When we send things like this to our engineering team, they need a screenshot of the problem. Would you be able to take a picture of
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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no, didn't change anything. I changed the network name a few years ago when I got an updated gateway from xfinity, but all my devices are on that (and both my phone and TV were acquired after that).
xfinity stream won't work with chromecast
I'm trying to cast from xfinty stream on my tablet (also tried my phone) and it won't locate the device. it tells me to make sure the other device is on the same wifi network. I only have one wifi network and xfinity is the only app that won't connect. I tried Amazon, hbo max, Peacock, etc. and they
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Hello user_kcd6ju, and thanks for reaching out! You can view your bill online anytime by logging into the Xfinity website or the Xfinity app 👍For more information, please check out xfinity.com/support/articles/viewing-your-bill-online-ecobill.
XfinitySeth
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Bill
My bill and expiry date
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