Xfinity Community Forum

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And they are emergency personnel so it makes no sense how there is no time at all and you can’t get any info on how many other people are out.

user_li3f15

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12 hours ago

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Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

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Thank you for posting on our community forums, user_x2tody. I'm sorry to hear you'd like to cancel the service. Is there a particular reason for the cancellation? Is there anything we can do to help turn this around?

XfinityDilary

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12 hours ago

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Service Cancelation

It is almost impossible to cancel service without calling in. I don’t need a reason why I’m canceling. If you update your Xfinity assistant or add an option online to cancel that would be superb

Question

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Xfinity is not the company to go through

I’m going to try and make a very long story short. I have spent eight hours on the phone with Xfinity between two days. All I needed to do was transfer my Internet from one home to the new home. I scheduled an appointment online but that appointment was further out. This is where it all started. I c

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Customer Service

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Service Cancelation

It is almost impossible to cancel service without calling in. I don’t need a reason why I’m canceling. If you update your Xfinity assistant or add an option online to cancel that would be superb

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Billing

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Thank you for posting on our community forums, user_xj5228. I'm sorry to hear about the Xfinity App missing some settings. This is not the experience we would like you to have. Did you try uninstalling and reinstalling the app?

XfinityDilary

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12 hours ago

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App missing Alerts /Notifications

App is missing settings for Wi-Fi access, activity, assistance . It only shows now : Advanced security on the go .

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How to split 2.4ghz and 5ghz Wi-Fi

I have a XB7 and 3 Wi-Fi extenders. I need to split the Wi-Fi but don't see an option for this online or in the app. I have a device that can only connect to 2.4ghz and I need it to be continuously on that Wi-Fi and not switch to 5ghz because that would make the device stop working. How do I make su

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Your Home Network

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@user_o6mli1 Thank you for that information, Please go ahead and send us a direct message so I can look into this further for you. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to di

XfinityAbby

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13 hours ago

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Trying to unlock Xfinity moto g pure

Hi, Trying to unlock my Xfinity Moto G pure, had called into customer service to unlock, but is still asking for a unlock pin code. Thanks for the help

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Yes, its been a few years and the phone has been paid off a while ago. Stuck on on #2 step.. Insert a new SIM card into the phone. The phone asks for a network unlock code.

user_o6mli1

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13 hours ago

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Trying to unlock Xfinity moto g pure

Hi, Trying to unlock my Xfinity Moto G pure, had called into customer service to unlock, but is still asking for a unlock pin code. Thanks for the help

Question

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Trouble connecting my Epson Et-2850 to wifi MAC Filtering

I am not a technical person; my printer was working fine then all of a sudden it stops due to MAC Filtering. I've called and called and was given direction to do it myself, and as I informed the last representative, I am not a technical person. I have tried going to http://10.0.0.1 and by the instru

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Your Home Network

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Thanks for bringing your question to our community this evening user_iyi4py 🙌 I hope your week is off to a great start! We definitely understand how important it is to be able to reference your bill statements, and we do our best to make it as easy

XfinitySeth

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13 hours ago

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How do I view my current billing information?

I would like to see my billing statement. How do I access this information?

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Good evening user_jva9kw did you have a chance to try @Again's suggestion? Please let us know if you need additional assistance.

XfinityJon

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13 hours ago

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[Edit: Personal Information]

need comcast sign in

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A message has been sent. Awaiting reply.

sabres4315

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13 hours ago

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Wrong Modem Showing up in xfinity app causing speed problems.

I have a CM2050V Modem that I recently installed. However, every time I open the Xfinity app, the app fully thinks I have a gateway installed. All the pages list Xfinity gateway features, the wifi tab shows all xfinity gateway stuff. No matter how many times I logout, uninstall the app or anything e

Question

Hey @sabres4315, thanks for reaching out through Xfinity Forums regarding your equipment. I would be happy to take a look at your equipment on our end to ensure that everything is set up correctly. Can you please send us a Direct Message with your fu

XfinityJeniece

commented

13 hours ago

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Wrong Modem Showing up in xfinity app causing speed problems.

I have a CM2050V Modem that I recently installed. However, every time I open the Xfinity app, the app fully thinks I have a gateway installed. All the pages list Xfinity gateway features, the wifi tab shows all xfinity gateway stuff. No matter how many times I logout, uninstall the app or anything e

Question

Hello, user_7gjl1l! We appreciate you sliding by our XFINITY Community forum. Have you already tried restarting the TV box? Also, have you received any error messages or codes?

XfinityNatalie

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13 hours ago

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Gangs of London, Season 3 Episode 3--Not available "Free on AMC+" to AMC+ subscribers

I pay for an AMC+ subscription through Xfinity as a "Premium" channel add-on to my TV plan. The newest episode of Gangs of London dropped on January 29, 2026. There was no problem with the first two episodes of season 3. However, the third episode is lot listed as "Free on AMC+" when I try to watch

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I can certainly understand the urgency and concern, sending sensitive information to the unintended recipient is incredibly stressful @user_1s9ajk. Because Xfinity values your privacy and security, we have strict limitations on tracking emails to pro

XfinityQuemekia

commented

13 hours ago

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Sent sensitive information to the wrong email address. Would like to find out if that email was opened, declined, bounced back. PLEASE HELP

This email had personal information that could become very problematic. I very much need to your help to see if the email was opened, declined or bounced back. Please, Please, help me. AURA recommended that I touch base with you on this question. Thank you. John

Question

user_2ldxt3. It all depends on what's causing the issue at the node level. I wish I could provide more information, but we have the same information you do. At this time, the best we can do is wait for the repairs to be completed.

XfinityDilary

replied

13 hours ago

to the conversation:

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U

Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

Question

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Why would it take 24 hours to fix? is there something IM missing?

user_2ldxt3

replied

13 hours ago

to the conversation:

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U

Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

Question

user_2ldxt3. I completely understand your frustration. Our local team provides the ETAs, and when one isn’t available, it means they’re still actively working on the repairs and can’t give a timeframe yet. For now, we’ll need

XfinityDilary

replied

13 hours ago

to the conversation:

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Outage not being fixed?

It's been 19 hours since the outage started. The roads are plowed, all travel bans have been lifted. And yet the ETA for my service being restored is "as soon as possible" for the last 19 hours. Would love to know what Xfinity is doing, since they're ignoring the clear and safe conditions and could

Question

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Update- After speaking with someone again, no resolution. Like always in Customer service everyone will tell you a different thing. No follow up of any conversation. For them clients are not right. Had tons of problem as a client and they never help

user_wl0s6b

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13 hours ago

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Unauthorized payment

After tons of problems with xfinity mobile I decided to cancel services in Jan 2026.I had an automatic payment coming later that month and fine I left my card on file and paid. next day I call to have them remove the card on file because it was not letting me do it in the app. The agent removed it.

Question

Hey there, @user_pf4omr, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with your billing concerns. We want to ensure you are being billed correctly. Can you please send us a Direct Message with y

XfinityJeniece

commented

13 hours ago

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Xfinity owes me a refund and has still not done so!

This has been an ongoing issue for more than a few months. I moved way back on July 31st. I did the right thing by putting in my move out date the day before, and my move in date as the 31st. Yet, Xfinity billed me twice, once in August and once in September. I went into the local Xfinity store, and

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