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Cancel Account due to Move
I need to cancel my account due to moving I do not want to transfer the address service you are out of my service zone my name is [Edited: "Personal Information"] and the address on my account is [Edited: "Personal Information"]
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Customer Service
Local Detroit news networks are reporting that Detroit Sports Network will be Xfinity Channel 1253. It’s not yet available as a channel. The next question is what subscription tiers will this channel be available to?
Detroit sports network
What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?
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Technician came out the next day and reconnected the grounds.
Ground wire not reconnected after cable buried
A cable was recently buried in front of my townhouse building. During that process my and my neighbor's ground wires were disconnected and not later reattached. It is unclear to me if not reconnecting was intentional or an oversight.
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Hi! I had the same problem that started about a week ago. My switch 2 was working fine until it just stopped recognizing my network. I was so frustrated. Talked to Nintendo Customer Support, talked to Xfinity Customer Support. They couldn't figure it
Nintendo Switch 2 Connecting to XB7
I have an "XB7" modem and my switch 2 is unable to find or connect to my wifi. I have a switch 1 which connects perfectly with no issues and currently connected but my switch 2 will not. I have tried refreshing my networks so many times and it still isn't showing up. I've tried restarting my modem,
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User login
Created forum login by mistake. Need DELETION ASAP. There is no way to delete through website.
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Sign-In and Account Management
I also need help from support with my Diamond reward / Peacock benefit.
Peacock Premium Member Benefit Account not eligible for Peacock offer
Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"
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Hi there, @user_2tnlc2! Thank you for making that payment. We are happy to help further with your service. If you haven't done this already, I would do a modem reset by unplugging the power cable for 20 seconds and plugging it back in. If that doesn'
Paid past due in store internet service still not restored
Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash
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I will do that right now. Thanks much!
Duplicate account created
Hello, I was attempting to change my service with the account I've had at my service address since 1994, but instead of applying the different service to that address and account number, your system created another account number. Can you please just delete the new account that was created yesterday
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I paid my last due balance in store and my Wi-Fi won't connect
Paid past due in store internet service still not restored
Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash
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Hello user_gv60ay, I am happy to assist you with your request to get the duplicate account removed. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated wit
Duplicate account created
Hello, I was attempting to change my service with the account I've had at my service address since 1994, but instead of applying the different service to that address and account number, your system created another account number. Can you please just delete the new account that was created yesterday
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Duplicate account created
Hello, I was attempting to change my service with the account I've had at my service address since 1994, but instead of applying the different service to that address and account number, your system created another account number. Can you please just delete the new account that was created yesterday
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Billing
We are sorry to see you go, user_d6k6ga, but thank you for allowing us to assist you. Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troub
Canceling
I was just on the phone for over an hour trying to cancel my internet. The employee I talked to was terrible and rude and I need to know if they actually canceled my internet or not.
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user_jhbn0v, awesome, I'm glad we have some progress. Were you able to follow the path to redeem the offer without any issues? If so, any other questions for us today?
Very disappointed
Just FYI, not being able to get my question resolved via your super un-helpful AI, after repeatedly requesting a representative to finally be told that at 7am, call volume is off-the-charts and wont be able to help, really makes me want to switch providers. I received a promotional offer for a prepa
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Hi there, @user_hbyhm4! I apologize that you were left waiting like that. That is certainly never the experience we want for you! We are glad to help further with the change to your bundle here. Please send us a direct message with your full name and
Customer service
I dont understand why i was on hold for 29:25 when making a simple change to my bundle. I ended up ending the call what a waste of time
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It appears that the Reds will be carried on Comcast channel 1262 according to the Reds.TV website! Great!
Reds.tv in Indy in 2026?
Is Comcast working to add Reds.tv to the Ultimate TV tier in the central Indiana area? Opening day is coming up!
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Customer service
I dont understand why i was on hold for 29:25 when making a simple change to my bundle. I ended up ending the call what a waste of time
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Customer Service
... imap ... Recover email Comcast password If you are using Comcast's servers (connect.xfinity.com, mail.comcast.net, imap.comcast.net, and smtp.comcast.net), the email ("IMAP") password is the same as the password you use to log in to a
BruceW
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End wrong password Comcast imap
Recover email Comcast password
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