Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (534.9K)
@user_clzngx Thank you for connecting with us about the concerns with your website. Your update is the purpose of Xfinity Forums. It's meant to assist those in the same or similar circumstances as you. We appreciate you taking the time to share your
Advanced Security / CyberSecure blocking my business site orofish.com: request denied with no reason given
I'm an Xfinity customer and the owner of orofish.com, a Shopify store for my small business. Advanced Security (CyberSecure) is blocking it for Xfinity customers. Your Website Checker says "The site is currently blocked by CyberSecure." I believe this is a false positive. VirusTotal shows 0 of 91 ve
Question
Transfer account to new person
I recently moved out of my apartment and want to transfer the xfinity internet account to my old roommate who is still living there. I saw this information in a different post suggesting how to get this done which recommended me first creating a post here before I could send a direct message: "We ca
Question
•
Customer Service
Need help
I need immediate escalation to Executive Customer Relations. Multiple representatives misrepresented the plan I was agreeing to, and ordinary customer service and supervisors have failed to resolve it. I am requesting an Executive Customer Relations case and a callback from someone with authority to
Question
•
Customer Service
@user_nzh57o Thank you for reaching out to our team for assistance. We opened a ticket with our Executive Resolutions Team who reviewed this and tried multiple times to contact. Since we were not able to continue contact through the representative an
URGENT - Recover recently disconnected Xfinity mobile number
URGENT – Recover recently disconnected Xfinity Mobile number My Xfinity Mobile account was closed only a few days ago. My mobile number was {edit, personal information listed}. I have contacted Xfinity Mobile multiple times and representatives tell me that the account no longer appears in their syst
Question
Moved here.0
Change of ownership
I would like to transfer the ownership of my Xfinity internet account to another person
Question
Hello Adin2010, thanks so much for taking the time to reach out to us here via our Xfinity Forums! I can absolutely understand wanting to find the best deals after a promotion expires, and we're happy to help. A great place to start is our Xfinity Pl
Home internet
Hello xfinity! i have a q about my bill that changed duble. please call me tomorrow at: [Edited: "Personal Information”]
Question
making a post so i can direct message to cancel internet
same as subject, i am filling this out because description needs to be 20 characters.
Question
•
Customer Service
Moved here.
Canceled service without permission
I signed up for the $50/Month (with autopay) 1-Gig internet plan locked for 5 years pricing promotion back in December of 2025. I was told that this promotion could be transferred to other houses in my area if I ever moved, which I was planning on as soon as my lease was up. While I was currently li
Question
Moved here.
Poor service at my home
I have had 4 tech, come to my home, 3 box replacements, 2 to 10 alert a day advising outages poor TV service, which is all documented. I want a credit for being inconvenience for the last 6 months
Question
@user_bby8c5 Please make your own new separate topic.
High Amount of Uncorrectable Errors in my Home Wifi
I’m experiencing intermittent packet loss and major lag spikes on a wired Ethernet connection. The issue affects online games and Discord calls. An Xfinity technician already came out and replaced my XB8 gateway, but the issue is still happening with the replacement gateway. During the lag spikes, m
Question
user_j2h7xy - We appreciate your choice of Xfinity over the years. Your concerns are important to us, and we're here to help in every way we can. Was the link provided by @Again helpful? To quickly recap, once an email account has been migrated from
My Comcast.net email account appears to have been migrated to Yahoo Mail without my asking or getting my permission
I can successfully sign in to my Xfinity account using my Comcast.net/Xfinity credentials. However, when I click Email, I am redirected to Yahoo Mail. When I enter my full Comcast.net email address at Yahoo, Yahoo says my password is incorrect. I have never successfully logged in to this Comcast.net
Question
Moved here.
FTTH construction in Westborough — when will it be available?
Hey, I’m in Westborough in South San Francisco and noticed Comcast has been doing a bunch of construction around my house recently. I can’t find any information about when my address will actually be able to get the service. Does anyone from Xfinity know what the status is for this build, or when th
Question
Some people on the site mention known issues with the Stream App and Stream website lately. We're having issues playing shows and DVR playback always starting the show over and being unable to rewind or day forward. It seems to still be ok on the TV
Xfinity stream app broken
Im unable to use the stream app to watch anything. Im using a Samsung S24 ultra on my home network. Im able to surf the internet and use all other apps and web browsers successfully but when I try to use the xfinity stream app it just gets stuck on the loading page no matter what channel or dvr vide
Question
Hello user_j9zw1r thanks so much for taking the time out of your day to reach us here via our Xfinity Forums! Peacock is an amazing service benefit we want all eligible Xfinity Internet and Diamond + level Xfinity Membership customers to enjoy! &nbs
diamond member ..for peacock activation
I then received the email telling me to activate Peacock. When I click the activation link, it takes me to Manage Streaming Services. It says “Next: Peacock Premium”, but Peacock Premium is not listed and there is no Activate button. The StreamStore instead shows paid streaming services and a checko
Question
Hi there, @user_8ln10k! Thanks for reaching out about your recent plan change. We are glad to look further into this with you. When you place an order, we send a link to you so you can review and approve the changes. It outlines the cost, how long th
Scam artists
Recently had a technical problem and contacted support and the agent said they where upgrading me to 1gig for $60 a month did not realise that I was going from a 5yr plan to a 1yr plan and the monthly cost was $70 contacted support tonight and got no help and was offered plans that are worse than th
Question
Property Damage
Hello, Xfinity recently installed a new underground cable line at my property. During the installation, the work caused damage to my neighbor’s lawn and also left a mess on the sidewalk. I understand that underground cable installation requires digging, but the property should have been left in reas
Question
•
Customer Service
Smartwatch Nightmare
Help! I am caught in a nightmare billing situation because I returned a smartwatch via FEDX. Now there is an outage reported at my address. There is no outage here and I cannot connect to agent. System says agent not available due to outage. I have talked to so many people including AI which I might
Question
•
Xfinity Stream Website
I scheduled my Xfinity service to be canceled today, 10/6/26, but my account says I’m being billed for the end of this month
I talked with Xfinity support and scheduled my service to be canceled today, 10/6/2026, which is the end date of my 1 year promotional price deal. However, I’m seeing that my account is being billed for the next month. Why am I still being charged when I’ve requested to disconnect my service?
Question
•
Billing
What about compensation for not being able to use for over two weeks? With all the other choices out there I don’t blame anyone for cancelling.
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
Question
Moved here.
EG
commented
9 hours ago
to the conversation:
0
0
making a post so i can direct message to cancel internet
same as subject, i am filling this out because description needs to be 20 characters.
Question