Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (437.9K)
Duplicate Xfinity Account
I created my Xfinity account back in June of 2025. When I created my account the system decided to be super helpful and switched the address to be 1 digit off (2030 vs 2020). That same day, I got on the phone with customer service to make sure that my account switched back to the correct address. Th
Question
•
Billing
We are always happy to explore any account options that we have available from here for you.
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
Okay, so it sounds like we have a solid connection to the home. You mentioned that you've to restart your phone in order to regain the ability to make a call. If you haven't already tried, does turning the Wi-Fi off and back on through the phone's se
My cell drops calls and has voice gaps at home on Wi-Fi
My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone. My cell pho
Question
how to lower monthly service cost? Forget it. You can't do it online. You have to talk to a "customer service rep". They talk in double speak and you have to be very careful or you will find yourself paying even MORE!!
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
dmattes22 Thank you for giving that a try. Please respond here once you set up the box and let us know how it's working out for you. If you don't have it already, check out our Xfinity Stream App, which lets you watch TV when you're away from your ca
4K DVR not working on certain hdmi ports on my tv.
I was using my dvr just fine on hdmi port #2 and then it stop detecting the dvr. Now it will only work on the hdmi arc port #1 where I used to have my soundbar. Now I cannot use my soundbar because I have to keep my dvr plugged into that port. The other two hdmi ports work fine when I plug other dev
Question
XG1 cable box
The cable box is stuck in a Voice Guidance loop. I'm lucky to get to the next screen to choose a room. Then it loops back. At one point I thought it was going to go past that but no luck. I've tried putting the remote on top of the box and it didn't work. The tech that came out said he doesn't carri
Question
•
X1
I ordered and tried a better cable and that does not work with any of the ports. Tried other devices and they work just fine in all hdmi ports. Ordered another new box, third one, so hopefully this one will work and continue working.
4K DVR not working on certain hdmi ports on my tv.
I was using my dvr just fine on hdmi port #2 and then it stop detecting the dvr. Now it will only work on the hdmi arc port #1 where I used to have my soundbar. Now I cannot use my soundbar because I have to keep my dvr plugged into that port. The other two hdmi ports work fine when I plug other dev
Question
Ordered and tried an even better cable and it won't work on any port. Tried other devices and they work just fine on any of the hdmi ports. I ordered a new box, third one, to see if it will work.
4K DVR not working on certain hdmi ports on my tv.
I was using my dvr just fine on hdmi port #2 and then it stop detecting the dvr. Now it will only work on the hdmi arc port #1 where I used to have my soundbar. Now I cannot use my soundbar because I have to keep my dvr plugged into that port. The other two hdmi ports work fine when I plug other dev
Question
user_a0k8ue Welcome to our community forum! Thank you for reaching out so we can add your fiancé's name to your bill. I see you've sent a Direct Message so I will continue helping there. - XfinityEmilyB
Add a family member's name to bill
Hello, I need to add my brother's name to my statement. I chatted with a customer rep last week and was told done. But today I checked with another agent. And i was told my brother's name was only added as a primary user and wouldn't show up on the statement. Can someone help me?
Question
Hello @MKib thank you for reaching out on our community Forum, do you still have trouble with the website if you clear cache and cookies or use a different browser?
Website Not Loading
I'm unable to load Xfinity account pages on multiple browsers including Firefox and Safari. Either the page "loads" as a blank screen (Firefox) or continues to retry loading in a continuous cycle where nothing gets loaded (Safari). This paired with my multiple attempts to change my service plan has
Question
No issues with devices at home.
My cell drops calls and has voice gaps at home on Wi-Fi
My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone. My cell pho
Question
I am also having issues with the website, I usually do not log in more than once a year, but it seems they updated their website since I last saw it. I try to go to my agreements and contracts, and can't get there, it also constantly logs me out and
Website Not Loading
I'm unable to load Xfinity account pages on multiple browsers including Firefox and Safari. Either the page "loads" as a blank screen (Firefox) or continues to retry loading in a continuous cycle where nothing gets loaded (Safari). This paired with my multiple attempts to change my service plan has
Question
Hello! I would like to add my fiancé's name to the bill also for proof of address purposes. Can you help me with that?
Add a family member's name to bill
Hello, I need to add my brother's name to my statement. I chatted with a customer rep last week and was told done. But today I checked with another agent. And i was told my brother's name was only added as a primary user and wouldn't show up on the statement. Can someone help me?
Question
We appreciate you checking @user_t6znd6. We would be more than happy to confirm your membership status and benefits. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and
Peacock
I’m a platinum member but there isn’t an option to activate my peacock subscription that I am supposed to get.
Question
Yes I am a platinum member with an internet subscription but it’s not showing up not even in redeemed
Peacock
I’m a platinum member but there isn’t an option to activate my peacock subscription that I am supposed to get.
Question
Hey @user_t6znd6, Thank you for visiting our official Xfinity Forums Community support page. To be eligible for the Xfinity Membership benefit for the Peacock Premium streaming subscription, you would need to be a Platinum/Diamond member along with h
Peacock
I’m a platinum member but there isn’t an option to activate my peacock subscription that I am supposed to get.
Question
Peacock
I’m a platinum member but there isn’t an option to activate my peacock subscription that I am supposed to get.
Question
•
Customer Service
user_qeryd7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
XfinityBrianH
commented
13 hours ago
to the conversation:
0
0
Inconvenient delays and incompetent customer service
On Sunday, at 3:02p February 14, 2025 I called in to purchase two 17 PRO MAX Mobile phones to my established account. I was on the phone on 3:02p through 7:40p Uninterrupted phone call to Xfinity. my order was to purchase two phones. The Customer Service rep started with my husband phone, and it too
Question