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user_dyf3ka I apologize; it looks like there was a recent update, and we extended support for an additional month. Do you still need assistance with your cable card?
Please help me pair my old but normally functioning cablecard to my tivo premiere that just had its hard drive replaced
i am told there are xfinity experts that can help get a cablecard paired to a new tivo host id by remove, save empty and replace even though the phone cablecard tier 2 people could not get it done. Please let me know what official xfinity staff can get in the xfinity system and apply the new host id
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Omega XL sports is overriding H and I
My program guide says Star Trek and they are broadcasting local women's soccer instead. Not getting what I'm paying for.
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Channels and Programming
Thank you for working with us through direct messaging. I am glad we were able to correct the billing statement information for you. If we can assist you with anything else in the future our team is here and always happy to assist. Have a great rest
Billing statement displays incorrect name – unresolved after multiple support calls
Hello, The name on my account is correct; however, my billing statement consistently displays an incorrect name. I have contacted phone support on multiple occasions to request a correction, but the issue has not been resolved. Could you advise on the best channel or escalation path to have the bill
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Unauthorized new plan after internet disconnected for no reason
My internet suddenly stopped worked right before a very important work call this morning. I went through all the troubleshooting on the Xfinity site and endured an attempt by the Xfinity employee via chat to pressure me into signing up for a new plan before he could put me on the waitlist for same d
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Customer Service
Yahoo mail transition compensation
after being duped into moving to Yahoo, I find their (yahoo) basic mail program, not only rife with ads and other nonsense etc., but for outlook and gmail to interface I must 'upgrade' to yahooplus for 5 bucks a month. Is comcast going to compensate me for this extra unknown surprise expense.
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Customer Service
xfinity stream app favorites channel will not work on samsung smart tv with new xfinity software update
Favorites feature on streaming app gone after app updated yesterday
Here's what I recommend next Report this as a software defect to Xfinity's technical team, specifically for the Samsung Smart TV version of Xfinity Stream. You can use the Xfinity Community Forum and post this message: My 2024 Samsung TV received the new Xfinity Stream app update on November 4, 2026
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It’s awful! Put it back to how it was! Who decided on the changes because you probably should of asked customers first for their opinions!
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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Concern moved here for assistance.
Formal complaint: recurring internet drops and agent conduct on Nov 6 support call
Since my service was installed a few weeks ago, my internet has dropped every 1 to 2 days and comes back after a modem reboot. It happened with my own DOCSIS 3.1 modem and still happens with the Xfinity gateway Xfinity sent me, which is in bridge mode. On Nov 6 at 3:16 pm PST I called tech support.
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@XfinityJeniece Just tried that but it didn't work. The issue isn't the website, it's the movie not showing up in my account.
Never received my Lord of the Rings extended edition from Xfinity rewards
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition yesterday on my account (you can still see it under the "active" tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" to
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New streaming layout
The new xfinity streaming layout on Samsung tv is absolutely awful! It’s hard to navigate and the favorites tab is gone and trying to find a show on the guide is near impossible and the colors are so bright it’s hard to read it!! Please for the love of all things holy STOP changing things and put it
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Xfinity Stream Website
Hello user_b0oa78 thank you so much for taking time out of your day and reaching out here via our Xfinity Forums. I'm so sorry to hear about your financial hardships, and we will do all that we can to help. Please send a direct message by cl
Hardship/Grace period
Hello,I am writing to request assistance from an official Xfinity Corporate employee or supervisor regarding my Xfinity Mobile account. I am a long-term customer who currently bundles both Xfinity Residential Internet and Xfinity Mobile services.Due to an unexpected, temporary financial hardship, my
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Router/modem settings
I need to go into router settings and 10.0.0.1 (Admin Tools) doesn't work anymore. Can't use App because no smartphone
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Customer Service
Tabby101 I would like to look at the account and troubleshoot. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfin
I cannot email myself or other email address on my account using outlook
I cannot email myself or other email address on my account using outlook
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Good evening user_knr8i2 I can certainly understand your frustration if you had not been able to use the landline. I just want to confirm is everything working as it should be now?
VOIP phone "Your call could not be completed as dialed."
We're moving our old landline to Xfinity VOIP; after 1 hour with tech support we finally got a dial tone and were able to phone out OK. People we called see our proper phone number, however despite 2 more hours with tech, everyone who phones us gets the "Your call could not be completed as dialed."
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@XfinityThomasD I also received 3 XiOne-SC replacement boxes but my main X1 box and TV is coaxial and is not near the modem. Should I send one of the replacements back and keep the current X1 or is there a coaxial upgrade for box?
Upgraded my TV X1 boxes
Last week I received an email from Xfinity, telling me I needed to upgrade my two TV boxes to newer equipment. So, I responded OK, and I received two new boxes. Both very tiny compared to the old ones. One new box is dead on arrival. I took it to an Xfinity store and they sent me home with a differe
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100% AGREE with you! Awful update!
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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Good day user_6ew4yp 👋 First and foremost thank you so much for joining the Xfinity Mobile family! We're happy to have you as part of ours, so we definitely don't want you to be held up when talking to yours! If your Google Messages shows RCS as &ld
Cannot group text
Just switched to Xfinity Mobile. My phone is a Pixel 11. Since the switch, I cannot send texts to groups. And when someone from the prior group texts the group. I do not get the text. In Google Messages settings, RCS chat has shown "Connecting" since switching to Xfinity (4 days ago).
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I would also like to add that there are alot of complaints on the internet of experiences similar to my own. Why is Xfinity forcing people into plans they never agreed to? Why was my internet suddenly cut off? When I finally get my internet restored
user_t45urx
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11 hours ago
to the conversation:
1
Unauthorized new plan after internet disconnected for no reason
My internet suddenly stopped worked right before a very important work call this morning. I went through all the troubleshooting on the Xfinity site and endured an attempt by the Xfinity employee via chat to pressure me into signing up for a new plan before he could put me on the waitlist for same d
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