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Stolen Package
Hello. I recently started a service with xfinity and wasn't able to be at my new apartment when the kit was delivered to my new address. I had a friend check the doorstep a day after FedEX delivered the package, but they said it wasn't there. I was hoping to schedule a replacement and possibly send
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Customer Service
I tried logging in using a completely different browser. This did not resolve the issue and I cannot see the code.
Xfinity Platinum Watch $300 Discount
I got an email Friday about a deal to get a smartwatch with $300 off. It says in the email the deal ends on 8/11 but that you need a code to get it. I can’t find a code in my email, and when I reached out to chat support they said it ended on 8/8. But the website still says the deal is active until
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Problem solved. It was just a one time glitch.
Svengoolie is gone
Why did Svengoolie go away from METv last night. Albuquerque NM Is it on another channel?
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Horrible customer service
Ordered internet and a tv package. We don’t get any of the channels on tv that were ordered, it’s now been over a month and they can’t figure out why!! Our internet went out 4 hours ago for no reason, no storms, no nothing; but there is no way to contact them to explain. When I go online it says all
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Customer Service
Thanks for your assistance! I have submitted this request via direct message.
bury cable
Hello. I have an overhead cable line that runs over my property that I need to bury. Please enable the button for a direct message so I can have a ticket opened.
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tv
how how did my internet on my TV get signed out? I can't get it to sign back in
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Devices and Equipment
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Internet Essentials
Dear Xfinity Support, I am writing regarding my Internet Essentials account with Xfinity or Comcast. My original account number is [Edited: "Personal Information"]. A few years ago, my account was transitioned to a bulk services partnership through New Life Homes 2 (Account number: [Edited: "Person
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Xfinity Stream on Roku Ultra : AXS TV channel
I recently ditched my old Xfinity Cable TV XG1v4 DVR and am now going all internet TV using the Xfinity Stream App on my Roku Ultra. I have the Xfinity TV Premium channel lineup (which I think includes pretty much all channels). One channel I am missing is the AXS TV channel. Doing some research, I
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Non-X1 Service
bury cable
Hello. I have an overhead cable line that runs over my property that I need to bury. Please enable the button for a direct message so I can have a ticket opened.
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Customer Service
Good evening @user_nqhwg4, and thank you for reaching out on our Community Forums regarding your interest in the $300 smartwatch discount for Platinum Xfinity Rewards members. We truly appreciate your longstanding loyalty! To obtain the unique offe
Xfinity Platinum Watch $300 Discount
I got an email Friday about a deal to get a smartwatch with $300 off. It says in the email the deal ends on 8/11 but that you need a code to get it. I can’t find a code in my email, and when I reached out to chat support they said it ended on 8/8. But the website still says the deal is active until
Question
Xfinity Platinum Watch $300 Discount
I got an email Friday about a deal to get a smartwatch with $300 off. It says in the email the deal ends on 8/11 but that you need a code to get it. I can’t find a code in my email, and when I reached out to chat support they said it ended on 8/8. But the website still says the deal is active until
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Customer Service
I've had problems on my FireStick (3rd Gen) roughly since version 8.13.0.2841 (released on Feb 13, 2026) -- I noticed them getting progressively worse with each update. Yesterday, I finally decided I have had enough with version 8.15.1.3747 and deci
Version 8.15.1.3747 on FireTV issues
Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot
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Internet Essentials
Dear Xfinity Support, I am writing regarding my Internet Essentials account with Xfinity or Comcast. My original account number is [Edited: "Personal Information"]. A few years ago, my account was transitioned to a bulk services partnership through New Life Homes 2 (Account number: [Edited: "Person
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Customer Service
I closed my account and moved to India but still Xfinity mobile bill is getting
I closed my Xfinity mobile bill for the account phone number [Edited: "Personal Information"] last month on June 20th 2026 and moved to India. I see a bill for $33.90 which is hitting my credit card ending in 3253. Could you please look into that and refund the exact amount and close my xfinity mobi
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Plan
I called xfinity and they walked me through using an incognito browser and connection to http://my.xfinity.com/ That solved my issue.
Using the web browser logged into xfinity to my email, I am receiving a timed-out error today. Please advise.
Receiving the following error when I connect to Xfinity email and try to send an email message from my web browser: Mail server imap-int-east.email.comcast.net unexpectedly closed connection. Please try again later. Email and setting work fine on my phone app, but I have documents I want to send fro
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@Rafkind209 ditto! I think I will go to Roku and save. Money. Red Zone is the best!
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hello @mch_doug, and thank you for reaching out on our Xfinity Community forums with you concern! We'd be happy to help get the appropriate request submitted. Please send us a Direct Message* with your full name and service address, and we'll take a
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bury cable
Hello. I have an overhead cable line that runs over my property that I need to bury. Please enable the button for a direct message so I can have a ticket opened.
Question