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Thanks, EG. I've been watching others get invitations from Xfinity Employees to DM their details, but I don't see anything on my post. Is there something else I need to do? I am new to forums.
cancelled service, but still getting billed
I moved and cancelled service Jul 20, and got a confirmation email. I paid the month Jul 7 - Sept 6 and was due a partial refund. However I keep getting billed for more months. Aug 6 and 31 I called and got cancellation again, postdated to Jul 20, but still getting more bills and no refund. Who do I
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I just canceled the service instead. Without being able to record, it's not worthwhile for me.
xfinity stream recording
As of yesterday, I can't record on the Xfinity stream app. I have 55% of space available. I just got a new Xumo box (I had an older flex box) and that didn't solve the problem. Going through all the usual steps, but the red dot doesn't show up on the show to be recorded.
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@user_4rkti7, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd b
Promotion
To the Executive Customer Relations Team, I am writing to escalate a formal dispute regarding my Xfinity account. I was explicitly promised a specific promotional rate that Xfinity is now refusing to honor. Because frontline customer service agents have been unable to resolve this matter, I am reque
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Hey there, @beverlyoc, thanks for reaching out through Xfinity Forums. We are seeing that there is still a known issue impacting Smart Resume. We apologize for this inconvenience. Our engineering team is working on this issue. We appreciate your pati
Smart Resume
Any word if Smart Resume will ever be fixed on X1? It's been reported for years it is about 30 seconds off. It is still not working in 2026.
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Hi XfinityDuron, thank you. The Direct Messaging page opens, but it is blank and provides no option to start a conversation. Could you please initiate a Direct Message with me from your side?
$250 charged for unauthorized unused Mobile line – refund denied without explanation
I am requesting assistance from an Xfinity employee regarding escalation [Edited: "Personal Information"] and a $250 billing dispute involving a second Xfinity Mobile line. I also want to correct a misunderstanding on my part that arose during my recent contacts with Xfinity. I had not realized that
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Do you know if your services were interrupted due to weather conditions or technical conditions?
We have no internet in our house and the house across the street. Th
Yesterday morning abt. 1030 we lost our internet. We went thru all the instructions and we were told there are no outages. First possible appt......9/11...over ONE WEEK to get a tech here. ABSOLUTELY NOT AN AGREEABLE WAIT TIME What [Edited: "Inappropriate Language"] is wrong with you people!! We nee
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Name spelt wrong on bill
Hi, We just moved. The name on my first internet bill is spelt wrong. The details in my xfinity account seem to be correct. What is going on and how do I fix it ? Has anyone experienced this before ? Thanks!
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Network
Horrible experience with Xfinity
I am an Xfinity Gigabit customer in Jacksonville (32207). I have been left with zero internet and a 2-week delay for a tech appointmentafter already having issues for months and having a technician come to my home to supposedly fix the issue, he only made it worse by pulling my old cable from the gr
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Your Home Network
Report an agent
I just need to know who or how to contact someone about an agent trying to change my plan to a much more expensive one without giving any detail, and ignoring my actual issue all together.
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Customer Service
user_qduogp Thank you for letting me know. Are you only encountering the issue while connected to the VPN? Have you attempted to use the Xfinity Assistant troubleshooting options when you are having the issue to see if the diagnostic process is
VPN issue
For the past month my VPN has been disconnecting and reconnecting about every 10 minutes. This only happens when I am connected to my home Xfinity WiFi.
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Hi user_gm8z0u, thanks for taking the time to reach out here on the community forums! I can fully understand how receiving a bill long after cancelling and receiving a refund can be confusing. It's possible that the bill you're seeing was sent out pr
Billing after closed services
[Edited: "Inflammatory"] I am still being billed when I closers my account over a month ago. I got refunded for over paying and now I have a bill for $77. I try to look at the statement and it says $0.00. I tried to call and no one answers. [Edited: "Inflammatory"]
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Dell Latitude does not see xFinity WiFi network
Installed our new Xfinity Gateway Modem/Router xFI TG02DCW4482CT. It replaced our owned Arris cable modem SB8200v2 and Linksys router WRT3200ACM. After activating it using our old SSID and WPA2, all devices connect with ethernet and WiFi except a Dell Latitude E6540 running Windows 10 Pro. A HP lapt
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Customer Service
I completely understand the importance, and I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click
$250 charged for unauthorized unused Mobile line – refund denied without explanation
I am requesting assistance from an Xfinity employee regarding escalation [Edited: "Personal Information"] and a $250 billing dispute involving a second Xfinity Mobile line. I also want to correct a misunderstanding on my part that arose during my recent contacts with Xfinity. I had not realized that
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Good evening lauramarks4. I will be happy to look into this further with you. When did you redeem the Peacock Premium benefit? Was this done recently, or was it done prior to now?
Never prompted to setup peacock email address for free Peacock as Diamond Member
Received Peacock as a Diamond member for freet. I activated the promotion. I was never prompted to enter an email address for peacock. I get stuck in a loop where I try my comcast email and that fails and I am prompted to buy a subscription. When I state on peacock that I don’t know my email it prom
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Thanks for clarifying, user_teegln! We'll want to take a closer look on our end to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling! How
Need refund for wrong charge again and again
I by mistake took the xfinity line while by apt only allowed at&t. i cancelled my services the sae day via calls with xfinity agents. After a month i was charged around $25 for xfiniy mobile service that came free with wifi but as i told i asked the person agent to cancel ever Remove my card and del
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user_f6geld - Hello, and thank you for reaching out to us here on the forums and for sharing your feedback. We'd be happy to learn more about your experience and help in every way we can. We appricate you taking Xfinity with you into your new home. C
XfinityThomasA
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Xfinity pricing issue
I just moved to a new address. Instead of creating a new account, Xfinity had me transfer my account. I was just told by xfinity that if I'd opened a new account I would have gotten promotional pricing of $50/month for gig internet. Instead I'm paying $80/month. This seems nuts. Are others experienc
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