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Service Outage Letter
On Friday July 31st the internet was down and my tenant missed an online exam in her PhD program. Her professor stated she would be allowed a make up if she is able to provide a letter from Xfinity stating the interest was down. How can I obtain such a letter. I provided her the text message I recei
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Customer Service
Accepted Solution
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
5 yr price lock
Long time Xfinity customers. Tried to change internet service from 500 mbps to 300 mbps at $70/month for 5 yrs online in our account. yrs. Transaction would not go through. Keep getting calls from an unknown number saying g I have to call to complete transaction. price lock online
Question
Good Morning, @user_ya8jzh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the low hanging line, it certainly is not what we want for our customers. I would be mo
Low wires
The Xfinity/Comcast utility cable is dipping much too low over our driveway—we can see that the thin attachment wires are broken, so the cable will only sag lower now. How can we get this repaired?
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tonkcat Thanks for reaching out! It sounds like the Metadata information is being reported incorrectly. Have you reached out to the station to report the issue?
NBC National News
Our X1 DVR will not record the NBC Nightly News. Our Guide in Seattle (KING 5) shows this program being broadcast at both 4:30 PM and 6 PM. Only the 6 PM broadcast is the actual national news. When I instruct the X1 to record the 6 PM Nightly News, however, it records only the 4:30 PM program. Despi
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Low wires
The Xfinity/Comcast utility cable is dipping much too low over our driveway—we can see that the thin attachment wires are broken, so the cable will only sag lower now. How can we get this repaired?
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Customer Service
user_d2d8ei Thanks for replying to our Forums posts. Unfortunately, we don't have a direct phone number for their department, but you can call the customer service number to connect with the refund team. My team can also submit a ticket with your req
Customer service phone number
What is the customer service phone number for Xfinity customers
Question
Thank you again @user_270nqu for reaching out to us on the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you
How do I check to see if a credit I was promised over the phone is actually planned for my next bill
Overcharged for a TV plan change on the partial charges, plus my 2 product discount was removed. On a recent phone call I was promised a $18 credit and that my discount would be returned on my next bill. How do I verify all of this?
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Everything has remained the same, credentials, amongst other things, the only thing I changed was the address of our location!
Peacock
I recently moved and I my membership hasn’t transferred over to my new house. Did I lose the subscription? I tried to sign in using my xfinity account, but I only have the version that lets me watch live TV
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user_38soq7 Hello! Thanks for bringing Xfinity with you to your new home. I hope that you are settling in well. I'm sorry that your Peacock subscription doesn't seem to have moved along with you. I would be happy to help out so that you can relax and
Peacock
I recently moved and I my membership hasn’t transferred over to my new house. Did I lose the subscription? I tried to sign in using my xfinity account, but I only have the version that lets me watch live TV
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Hi there @user_0ffoik Thank you so much for reaching out about possible rental equipment. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1. &e
Unsure if I have rental equipment to return
Hello, I cancelled my plan and am not sure if I have rental equipment to return. Nothing I have is branded Xfinity, but when cancelling my plan the rep called out needing to return my rentals. I checked my account and no rented equipment is showing. How can I get this checked? Thanks!
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user_0dw7qy Welcome to our community forum! We are so grateful that you brought your Xfinity service with you to the new place :). Thank you for reaching out so we can help you activate Peacock premium after the move. Please reach out to Peacock Supp
Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.
I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of our community Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account?? I get the following m
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user_gttp73 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Tech seemed not want to install service
I had a tech come out for new service in Saturday I could barley understand the tech he stated I have week signal and someone had to come out in 3 days to “add wires” and he left . Now I’m calling customer service who is off shore and the reps have no idea whhat I’m speaking of. Amy ideas as I’m los
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tech seemed not want to install service
I had a tech come out for new service in Saturday I could barley understand the tech he stated I have week signal and someone had to come out in 3 days to “add wires” and he left . Now I’m calling customer service who is off shore and the reps have no idea whhat I’m speaking of. Amy ideas as I’m los
Question
Hello, @user_hagxby we can see if it's available on our end. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start n
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5 yr price lock
Long time Xfinity customers. Tried to change internet service from 500 mbps to 300 mbps at $70/month for 5 yrs online in our account. yrs. Transaction would not go through. Keep getting calls from an unknown number saying g I have to call to complete transaction. price lock online
Question