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issue with cancelling my account
I had been trying for almost 2 months to transfer my account to a new account holder residing in the same location when I moved out. Eventually we just decided to cancel the account and have my former roommate open a new one. Three days ago I was told the account would be closed by end of day and th
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Customer Service
Comcast email
How do I delete the Comcast email on my iPhone as no longer an xfinity customer?
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Customer Service
Delete comcast email
How do I delete Comcast email from my iPhone as no longer an xfinity customer ?
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Customer Service
user_zoh6c5 Good morning! Are you accessing the Xfinity Wi-Fi through a Hotspot or directly through an in-home Xfinity device? Thank you very much for getting us in the loop to help.
Sign in required
I've had X-Finity WiFi for more than a year with no issues. However out of no where, the internet has become so slow across all devices that we end up using mobile data. I troubleshooted it, I've unplugged the modem, but still no WiFi. When checking WiFi through phone, it says "sign in required" and
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Greetings, @user_401vqw! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you had so many issues transferring your landline to a mobile line
Xfinity Land Lines Were Dropped
Xfinity inadvertantly dropped our 2 land lines that we have had over 40 years. We have made over 6 efforts to reinstate the phones. We have discussed in detail the situation that Xfinity created on 6 occasions with technical reps who hace promised that the switch up on the phone lines would be corre
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I just sent a direct message to you. Thank you
Why Was I Not Told About $100 Installation Fee Before Transferring?
I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha
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Thanks for sharing this advice, @user_i5joo6!
Comcast email stopped working- IP blacklisted
My email won’t work on apple email on my iphone 17 with latest ios update. Keeps asking for a password, won’t work on wifi, sometimes loads on data. But when the password is entered, it says IP temporarily blacklisted. This happened before with no resolution and I was asked to send to their security
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Xfinity gateway "website block" does not work - has anyone found a solution?
There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even
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Your Home Network
Greetings again, @user_ywt4lt! I'm sorry to hear this has not been resolved yet. Our team is available 7 days a week to provide help, and you can connect with us here by sending a private message to "Xfinity Support". Our good friend, @BruceW, create
ATTENTION: REFUND REQUEST - TICKET
I am formally requesting a refund of $1,330 for unauthorized charges. Issue Summary: Legitimate Account: - Paid in full. Unauthorized Account: Created by store agent under . Charges: $1,210 was charged to the unauthorized account through Jan 9, plus a new unauthorized charge of $120 on Feb 10,
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USPS Lost My Return
I followed all the protocols given to me to return my old iPhone X to get a credit on my bills- I put it in the box and dropped it off at the post office within the deadline I was given. I have initiated several "chats" with xfinity mobile throughout this time and each time I'm told something differ
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Plan
user_j5qnow Hi there! Thanks for using our Forums and our team is here to help with the gift card. To get started can you shoot us a DM with your name and address? To send a "direct message" / "private message" message to Xfinity Support: •
Credit card
I have received a virtual credit card from xfinity, but I have not been able to redeem it. I have tried several times to redeem it but have not been able to. Now it says it is about to expire. Why do you even send this out if your customers can’t use it.
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No They keep inquiring and keep investigating.Long call but to no avail yet. They have disabled my chat as well so I can't chat with live agent
ATTENTION: REFUND REQUEST - TICKET
I am formally requesting a refund of $1,330 for unauthorized charges. Issue Summary: Legitimate Account: - Paid in full. Unauthorized Account: Created by store agent under . Charges: $1,210 was charged to the unauthorized account through Jan 9, plus a new unauthorized charge of $120 on Feb 10,
Question
Hi there! Thanks for using our Forums as a tool to contact us and we are sorry to hear about these ongoing connection issues. Our team is here happy to help and make sure we address these concerns to make sure they are resolved. In order to get start
Internet Connectivity
I am writing to express my frustration and disappointment with my Xfinity internet services. There appears to be a town wide issue with Xfinity internet services in my area (Carteret, NJ 07008) and Xfinity refuses to commit the required resources to resolve the issues with inconsistent and unreliabl
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Hello, how are you @user_37krk1? Did the double payment result in a credit balance? To take steps to process a refund you would need to have a negative balance.
ATTENTION: REFUND REQUEST - TICKET
I am formally requesting a refund of $1,330 for unauthorized charges. Issue Summary: Legitimate Account: - Paid in full. Unauthorized Account: Created by store agent under . Charges: $1,210 was charged to the unauthorized account through Jan 9, plus a new unauthorized charge of $120 on Feb 10,
Question
@user_al1tbz Thanks for bringing your concerns to our attention. I'm so sorry about the issues you're having with gaming. You stated you have a $10 internet pass. This sounds like our Now Wi-Fi pass. With this type of plan we have a dedicated team to
I have the same issue
I bought a pass for 10 dollars yesterday worked fine until I woke up this morning and my gaming PC won't work so I bought a Asus be 85 usb adapter for $99 at best buy it still wouldn't work I tried to do some digging so my phone still worked on the Xfinity pass so treied to remove possible extra dev
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@user_dx3zgl You're definitely in the right place to getting the answers you're looking for. I would be more than happy to confirm if the cancellation order is set on the account. Please send a direct message by clicking the chat icon in the upper ri
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issue with cancelling my account
I had been trying for almost 2 months to transfer my account to a new account holder residing in the same location when I moved out. Eventually we just decided to cancel the account and have my former roommate open a new one. Three days ago I was told the account would be closed by end of day and th
Question