Xfinity Community Forum

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

Question

@user_pdsbco Here's how to send a direct message (private message); Click "Sign In" if necessary. Click the "Direct Message" icon in the upper right corner. Click the "New message" (pencil and paper) icon. The "To:" line promp

EG

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Upstream registration failure after area maintenance — two units same building

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

Question

@aeroman thanks for checking to see if there was a redemption option for the Diamond Member perk. We do work with the Xfinity Membership back office team and can open a ticket to have that investigated further if I don't have the option to help you r

XfinityJustinC

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5 hours ago

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24 year customer (Diamond) Offered plans

For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do

Question

Hi there, @user_ian7ax! You are at the right place for further assistance with your account. I am sorry to hear that you want to cancel today and am happy to help with any concerns you may have so you don't have to take that step. You are correct tha

XfinityRay

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Cancel my service

My mobile service has/should be already canceled since I switched carriers. Please cancel my WiFi account as well

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Cancel my service

My mobile service has/should be already canceled since I switched carriers. Please cancel my WiFi account as well

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Customer Service

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user_gln06l I appreciate you sharing that additional information for us. Let's see what we can do to get the line addressed for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. T

XfinityMarcus

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5 hours ago

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Line Dropped

I have a line coming from a pole to my store that is no longer an active line. We are building an addition and going to underground utilities so this line needs to be removed. Can I get someone to remove this line? [Edited: "Personal Information"]

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Hi Emily, I don't see that option. See the screenshot below.

user_02rrgb

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5 hours ago

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Peacock Activation - Missed 90 Day Activation

Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?

Question

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@XfinityCarolyn hey Carolyn. There are no utilities located in the easement that needs vacated. So no utilities will need to be moved for this request. I have a platted drawing made by a surveyor that can show where the utilities are located.

user_bac29

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5 hours ago

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Easement vacation

Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls

Question

@bacampbell Thanks for reaching out to us about your easement request. I would be more than happy to assist you today. I just need some clarification on whether we need to move our cable lines, install cable lines, or do something else.

XfinityCarolyn

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5 hours ago

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Easement vacation

Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls

Question

user_02rrgb Welcome to our Xfinity community forum! Thank you for reaching out so we can help you activate your Peacock subscription: https://www.xfinity.com/support/articles/peacock-premium-offers. When you log in here: xfinity.com/yoursubscriptions

XfinityEmilyB

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5 hours ago

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Peacock Activation - Missed 90 Day Activation

Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?

Question

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help with bill

I think it’s crazy that I reached out to you guys and trying to talk to somebody and literally explain to you that I cannot be on the phone but I verified myself because the type of job that I work I can’t just get up and take personal calls, I can lose my [Edited: "Profanity"] job and that was [Edi

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Billing

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Hi there @user_5jj3ea I'm so sorry you've had such a frustrating experience, especially during a move and after being a loyal customer for over a decade. Being stuck on hold, transferred repeatedly, and disconnected is not the experience you deserve.

XfinityEva

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5 hours ago

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Customer Service

I moved on June15th and dealing with Xfinity Customer service has been more than a nightmare. I have been a customer since 2013/2014 and I am officially done! I have held on the phone for over 40 minutes, been looped and disconnected and I am not paying for this. Your customer service is the worst!!

Question

I haven’t had caller for a year even though the Xfinity Voice is ON Caller ID displayed on Tv is enabled

dalewil0529

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5 hours ago

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Caller ID on TV [Edited]

My caller ID on my tv no longer works.

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@user_28dtsa I'll try later. My point was that shouldn't matter from a programmers perspective. This kind of 'requirement' is indicative of sloppy / poor programming / hack workaround methodology. Pods should transport all bands separately if cho

EG

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5 hours ago

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Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.

In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh

Question

Not that I can see. It shouldn't be this hard. When I select upgrade my service it shows what I was advertised. The system should not show packages that a person is not eligible for. I mean xfinity can give it to me and main

aeroman

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5 hours ago

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24 year customer (Diamond) Offered plans

For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do

Question

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I want to log in to my comcast.net email

user_18jt3a

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5 hours ago

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comcast.net email

want to log into my comcast.net email

Question

Bucket trucks

2 appointments, 2 disappointments. July 25, 2026 told 2 bucket trucks needed to fix issue. Was to be fixed today, bucket trucks were no shows. Now another appointment set for July 2nd between 8 AM and 10 AM.

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X1

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I completely understand the importance of having your services running smoothly and will do all I can to begin the process of correction. To begin, would you mind sending me your name and the address to your account in a Direct message?

XfinityDuron

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Upstream registration failure after area maintenance — two units same building

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

Question

U

Easement vacation

Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls

Question

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Customer Service

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