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It is an esim issue. Remove the esim, use the xfinity app to replace it. Fixes the issue
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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Technician request
Hello, my house has been having prolonged issues with the WiFi and the extender. I want to schedule an appointment with a technician to figure it out.
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Customer Service
Thanks for your help, @LeeSoFL! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page. Here'
How to Get A Correction with Guide Info
Here in Palm Beach, the guide for the local ABC affiliate WPBF (channel 431 and 10) is INCORRECTLY showing the 11PM newscast as a full hour from 11PM to midnight. Then at MIDNIGHT, they list Jimmy Kimmel Live. This is only incorrect for the MONDAY show. However, Kimmel starts at 11:35 and not at mid
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@user_l4msyo I am hoping to smoothly migrate to Yahoo Mail. Would you please provide the complete steps to first start the migration process, and then make sure that I set it up correctly so I able to log into it again -- as that seems to be part o
Migration to Yahoo mail
Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema
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@XfinitySean Hi there! I did respond to you in the private message but now the private message disappeared from my conversations. Do I need to send another private message or can you please reply to me again?
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
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Hey there, aeputnick, thanks for reaching out through Xfinity Forums regarding your broken cable. We would be happy to have someone out to the location to get this repaired. We truly appreciate you reporting this. If you can please send us a Direct M
Broken cable post outside looks like someone hit it
3 C Oakview Drive Shamong NJ 08088 Broken cable post outside looks like someone hit, all broken open and wires everywhere
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Can I request a location change for a new in-ground box
Can I request Xfinity change the location of what looks to be a proposed in-ground box location? I'm not thrilled but I know they have an easement, however, it looks like their plan is to put it in the middle of our front yard. If it's possible, how can we request it be moved it to the side so it's
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Customer Service
equipment upgrade
I received an email from Xfinity suggesting an equipment upgrade but it does not say which model I would be getting? How can i find out? I did get this information from their chatbot: The replacement Wi-Fi gateway, specifically the Xfinity Advanced Gateway (XB7 and higher), does have four Ethernet p
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Your Home Network
@user_0b3avd i have migrated to yahoo, but what didn't recover was a group email i had set up with 50+ contacts. that email group is not in my address book, so i don't recall who was all on it, and now i need to reach back out to that original grou
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Hello user_a2ax0s, thank you for joining us in our Xfinity Community forums. I am happy to assist you with this issue regarding the callback number. I will need to get some contact info, which is better kept private. So if you would, send our team a
incorrect number for the callback number
I was using the phone that is linked to my account to contact Xfinity, but when I contacted Xfinity regarding an issue and opted for a call back, the automated system wanted to confirm a call back at a number ending in a last four digits that was not mine.
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... I need a new email addy ... You'll have to get an email account with some other provider, ex. Gmail, Outlook, Yahoo, etc. As of June 2024, Xfinity customers are not able to create new Xfinity Email (comcast.net) accounts. See https://www.xfi
Set-up a 2nd email address
Please help. Trouble with Amazon account, they are telling me I need a new email addy that can be used uniquely for Amazon. I can't find how to do that!
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Thanks for reaching back out, @user_66rxn4! We would be happy to help you with troubleshooting your connection. If you can please reach out through Direct Message, we would be happy to take a look at the signals on our end.
Packet Loss on a regular basis
I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh
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Remove Xfinity Voice from plan
I want to update my plan and remove Xfinity Voice. I have tried several times to use the live chat assistant but they take so long to respond and only seem interested in pushing the mobile service. I have never used the Xfinity Voice home phone line and I just want it to go away. Why am I able to ch
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Home Phone Service & Equipment
Hello user_1i1ik4, welcome to the Xfinity Community forums, and welcome to Xfinity. As you may have seen in the prior reply, it is a few days before the season starts when Extra Innings becomes available. We can help you with this, we just have to as
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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Hey there, @CarrieB96, thanks for reaching out through Xfinity Forums regarding your account and printer connection. We would be happy to help you with troubleshooting! Do you know what model your Xfinity modem is?
Can't find 2.4 Ghz SSID to connect CGM4981 modem to my printer ...
Folks, I can't find an SSID for a 2.4 Ghz connection, which my printer requires. Help!
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user_nkme0v Hello, we are happy to help you pay your bill. What options have you tried?
XfinityVictor
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11 hours ago
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My bill
Need to pay my bill how do I do that
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