Xfinity Community Forum

creating quite a problem as I cannot get access to my accounts

downloading

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8 hours ago

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live chat

I do NOT have a smartphone. My xfinity voice services are thru my landline phone which is not processing requests for verification codes from multiple sources(like Fidelity Net Benefits)--which is obviously causing problems. Can anything be done to solve this very important situation?

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Hello user_wwop92 thank you so much for reaching out here via our Xfinity Forums! If there are concerns of a possible area issue, we highly encourage checking our Xfinity Status Center for the most up-to-date news and information on service repairs.

XfinityAlfonso

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8 hours ago

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U

no connection

I have no i-net connection. Modem is blinking yellow for more than half an hour. What should I do?

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live chat

I do NOT have a smartphone. My xfinity voice services are thru my landline phone which is not processing requests for verification codes from multiple sources(like Fidelity Net Benefits)--which is obviously causing problems. Can anything be done to solve this very important situation?

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Your Home Network

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I need to cancel a Wifi plan I am no longer using while I am abroad

Hi all, So I purchased a router and became a Xfinity customer a little over a year ago. I used the services for a month, then transferred ownership of the account to a roommate after I moved out of the premises on rather hostile terms. This roommate has been handling the payments and the management

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Billing

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no connection

I have no i-net connection. Modem is blinking yellow for more than half an hour. What should I do?

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Customer Service

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Hello @user_6uti1j, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Check out What should I do if my Xfinity Mobile device is lost or stolen? and have you reached out to Xfinity

XfinityChelseaB

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8 hours ago

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U

restart service on disabled phone...lost phone found

I had lost phone disabled about 30 min ago. phone found want to resume service

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Good evening, and thank you for reaching out on our Forums regarding your cable box concerns @sdorr0, we appreciate it. Xfinity cable boxes are strictly rental equipment and are not legally sold to consumers. Any boxes listed for sale online are ty

XfinityAlyssaA

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8 hours ago

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xi6-a new from ebay

I have a TCL Google TV that does not have access to the Xfinity Streaming app. I have just returned all of my cable boxes to stop paying rent fees, and I was told the app would work. Since then, I got a new Xi6-A off eBay and tried to use that. When trying to get the box activated, I was told I woul

Question

Thank you for being so thorough and providing screenshots, that is always helpful. Next, we will need to get some account information best kept private. Please send our team a direct message with your full name, the name listed on the account (if dif

XfinityJeffB

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8 hours ago

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K

Can not add seven dollar disney premium

When I try to add disney premium promo it does not work

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Debt recall for closed residential account balance Note: This comment was created from a merged conversation originally titled Assistance requested

user_imc4b5

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8 hours ago

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U

Debt recall

Hello Xfinity Support, I am looking for assistance with a formal debt recallfor a legacy account that was closed a while ago. I discovered that an outstanding final balance of $94.58 was forwarded to a third-party collection agency. I want to resolve this balance directly with Xfinity today. However

Question

user_imc4b5 Thank you so much for reaching out for help with this outstanding balance. We appreciate you trying to get this taken care of. We are not able to assist with any payment processing here in digital care to ensure your payment account infor

XfinityAmandaB

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8 hours ago

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Debt recall

Hello Xfinity Support, I am looking for assistance with a formal debt recallfor a legacy account that was closed a while ago. I discovered that an outstanding final balance of $94.58 was forwarded to a third-party collection agency. I want to resolve this balance directly with Xfinity today. However

Question

Hello @user_8ac8e8 and thanks for clarifying. A couple of things to check would be your Spam and Trash folders in the app. If for some reason no-reply@strava.com has been reported as spam, the client may be pushing the message directly to one

XfinityCliff

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8 hours ago

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U

emails being blocked

I am not getting my login code for my strava account. It's coming from no-reply@strava.com. I put the address on the safe list I created another strava account with a gmail address and I get those codes fine. Thanks, Mike

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restart service on disabled phone...lost phone found

I had lost phone disabled about 30 min ago. phone found want to resume service

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Customer Service

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@XfinityJeff no only thing on that page is peacock tv

Kevlee086

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8 hours ago

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K

Can not add seven dollar disney premium

When I try to add disney premium promo it does not work

Question

Thanks for meeting us here in our community, @user_17ksoe. Sorry to hear about the trouble with NBC. I can see how it would be difficult to watch your programming. Have you tried any troubleshooting? To troubleshoot TV issues, follow these ste

XfinityLinda

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8 hours ago

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TV Problems

NBC cuts out briefly and skips and repeats

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Howdy user_okcmsn, thanks for following up with post of your own! I for sure know how important it is to keep your credit report as clean as possible, so I'd be happy to check things out on your account to let you know where things stand and what our

XfinitySeth

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8 hours ago

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U

Collection Agency Recall

Hello. I have an outstanding balance with Xfinity that was assigned to a collection agency. I would like to pay the balance of the debt directly to Xfinity and have the debt recalled from the agency and removed from my credit report. The collection agency name is CBE Group. Who does this request nee

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is there a service outage in the 02467 zip code? I live at 11 meadowbrook rd in chestnut hill, massachusetts 02467

it was fine this morning, we have no TV service

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X1

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Collection Agency Recall

Hello. I have an outstanding balance with Xfinity that was assigned to a collection agency. I would like to pay the balance of the debt directly to Xfinity and have the debt recalled from the agency and removed from my credit report. The collection agency name is CBE Group. Who does this request nee

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Billing

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yes I can send and receive through a MacBook on Safari. I've tried Chrome as well

user_8ac8e8

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9 hours ago

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U

emails being blocked

I am not getting my login code for my strava account. It's coming from no-reply@strava.com. I put the address on the safe list I created another strava account with a gmail address and I get those codes fine. Thanks, Mike

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when directed to yahoo no emails from comcast show up. When I click ALL just square boxes that move show up .How do I fix this?

user_7pwarn

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9 hours ago

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e mail

can't get in my Comcast e mail

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Ok. Thank you for the quick reply!

user_okcmsn

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9 hours ago

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Debt collection removal once paid

A debt was sent to collections from an account attached to mine, an additional service address, I was not aware of the debt until it was sent to collections. I of course immediately paid it. Comcast needs to remove this debt collection from my credit report. I have been a customer for years and pay

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