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Greetings @user_8yny94, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good day so far. Usually when a cancelation request is put in on an account, the
Cancellation confirmation email
I called an Xfinity agent yesterday to cancel my Internet subscription. I scheduled for my services to end on Monday. I use an Xfinity gateway so do not have any equipment to return. The agent said I would receive an email confirming cancellation but I have not received it. How can I find proof that
Question
Greetings @user_rp1vkp, thanks for taking the time to create an official post. This may be a scenario where proper expectations were not set, and I apologize if that is the case. Upon disconnecting service your bill will continue as normal until the
Billed for services after I canceled.
I was charged $34.47 on 05/16/26, and $95.89 on 05/22/26. My service was canceled but Xfinity billed me anyway! That is fraud. You billed me for services after I was no longer a Xfinity customer. I demand you return that money back to my bank account immediately!! I will escalate this and seek Xfini
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancellation confirmation email
I called an Xfinity agent yesterday to cancel my Internet subscription. I scheduled for my services to end on Monday. I use an Xfinity gateway so do not have any equipment to return. The agent said I would receive an email confirming cancellation but I have not received it. How can I find proof that
Question
@George1_ Did any of the tips apply ?
Jitter and Bufferbloat problem
Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and
Question
Billed for services after I canceled.
I was charged $34.47 on 05/16/26, and $95.89 on 05/22/26. My service was canceled but Xfinity billed me anyway! That is fraud. You billed me for services after I was no longer a Xfinity customer. I demand you return that money back to my bank account immediately!! I will escalate this and seek Xfini
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Billing
Hello @user_ti1rmh Our forums expert @EG provided the instructions how to enable the advanced setting and change the network to support a dual band connection. Did that work for you?
Need 2.4 service
I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.
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Accepted Solution
Thanks for the reply, XfinityJon. I managed to fix the problem. The complaint still stands regarding the nonsense tactics used by xfinity customer service. Time is short and it's beyond ridiculous to have to battle with a representative to ge
How to complain about Xfinity Customer Service?
I have seasonal plan. I am unable to start up internet for the season via the web site. First I try logging in with iOS Safari -- simply loops back to the 'enter your login id page. Okay, let's try Firefox on iOS -- after logging in and navigating to /seasonal, I'm greeted with error: unable to proc
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Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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X1
I am a single mother of two kids. I do not make enough to pay all my bills and this bill is almost $200 and all I do is use Wi-Fi. Why is it so expensive Note: This comment was created from a merged conversation originally titled Billing
Returns
I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to r
Question
Returns
I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to r
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Xfinity Compliments
Accepted Solution
@user_925bbf Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and
X-Class Internet Availability in Seattle, WA
Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!
Question
HBO Max is the only channel where we experience buffering when we watch through the Xfinity app. All other premium and streaming channels seem to be fine. We are having a hard time watching the various shows we want to enjoy on HBO.
Buffering om hbo max through xfinity and sony smart tv help
Hdo max stutter and bufferring only on hbo max
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Accepted Solution
X-Class Internet Availability in Seattle, WA
Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!
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Customer Service
user_hmlkg3 Hi there! Thank you for posting this here in case others experience the same thing! This is excellent information! We're glad you're up and running again!
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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user_925bbf Thanks for giving us the opportunity to assist you with your account, please reach out to us again if you have any other concerns we can help with.
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X-Class Internet Availability in Seattle, WA
Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!
Question