Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (458.2K)
This reply is completely unhelpful. I'm disgusted with how Xfinity has handled this. What happened to warning people that contracts were about to expire?
NCAA women’s finals
We don’t have ABC anymore so we are stuck with ESPN side panel of commentators through out the whole game. Such a distraction! To see the traditional broadcast game we are directed to go to ABC. Oh yeah we don’t have that choice anymore. ABC is a major channel to remove from our lineup! We are fed u
Question
Details on Scripps Denver7 ABC blackout & options to watch live ABC! https://getstreamwise.com/denver7-blackout-abc-not-working-on-comcast-xfinity
Scripps shut down
I appreciate xfinity position however I signed up for locals stations and am not getting what was purchased/promised. I urge you to find a quick solution to the problem of not having local channel 7 in Denver.
Question
No quality in customer service
Been with Xfinity for almost 2 decades. I originally called because they were still charging me for a cable box that I hadn’t had in two years that I literally canceled 3 times prior but continued to be charged for. I was talked into changing my service and after being assured of everything staying
Question
•
Customer Service
Direct Message sent with the requested details. I look forward to hearing from the Corporate Escalation Team. Thank you.
Moved out of service area
I moved out of the service area and need help with a standalone fee waiver.
Question
Outage
Intermittent outage for the last week. Not sure what is going on. Seems to be getting worse though it is the weekend and we may be noticing it more. Strange as we have never had problems.
Question
•
Customer Service
Thanks for posting on our community forums, user_hi5pug. We can certainly help schedule a cable removal request for you. Just to set expectations, there is a one‑time, non‑refundable fee of $100 for this service. This fee covers a technician visit to
Removing old coax cables
I have more than one buried coax cables in my yard which are not active. They are exposed in several locations and are becoming troublesome. How do I get them removed?
Question
Removing old coax cables
I have more than one buried coax cables in my yard which are not active. They are exposed in several locations and are becoming troublesome. How do I get them removed?
Question
•
Customer Service
user_jhieyu, hello there and thanks for reaching out. I completely understand your concern. Especially when aiming for that amazing perk! I'd like to get to know more about your device. I understand that these devices can be the same but it's all abo
IMEI checker returning false even with compatible device.
I need help with activating a device using my included year of data, it says the device is not compatible, but your website sells the same device and is officially stated as being compatible the device is a Motorola G and is carrier unlocked.
Question
Very dissatisfied & disappointed losing SLC Utah local channel Fox 13. I pay a lot of money to Xfinity for cable, internet as well as cell phones, to lose a much watched & preferred local channel. This is forcing me to rethink my provider for
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
Question
TV Pixelation is VERY BAD now
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
Question
•
X1
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Troubleshooting Upload Speed: Provisioning/Bootfile check for Enhanced Speed Tier
Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 250 Mbps upload, but I am consistently capped at 30-35 Mbps. I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increase
Question
Troubleshooting Upload Speed: Provisioning/Bootfile check for Enhanced Speed Tier
Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 250 Mbps upload, but I am consistently capped at 30-35 Mbps. I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increase
Question
•
Customer Service
Thank you for posting on our community forums, user_y5hko7. @BruceW is correct. Ethernet jacks don’t require activation; they simply need to be properly wired and connected. This type of work would be outside the scope of what our technician ca
ethernet port
I'm using the xf1 gateway modem and there is an ethernet port in my basement that will not work with anything I tried connecting it to my pc, but nothing would happen not even a light I don't know if i need to activate it on the app or if you guys need to activate it.
Question
Good afternoon user_xu52yv. You have reached the right team. I will be happy to assist you further. I do have a couple of questions to better assist. When you go to the HBO Channels, is it giving you an error message? Or is it saying subscription req
H b o max is no longer showing up on my xfinity channels
I can no longer get HBO Max. When I try to get on h b o max, it wants me to sign into my provider.And then nothing happens.
Question
@XfinityAmandaB Has this issue been resolved? I have the space, I’ve logon out and login back in and the downloads disppear from downloads the next day, yet show as on this iPad device under recordings.
Downloaded programs on iPad disappeared
Downloaded programs on iPad disappeared the next day. On list of recordings it indicated the show is downloaded. I’ve called Xfinity but no one has any idea what to do. I’ve deleted the app, cleared cache, ensured I’m on most recent version. help
Question
Hello @user_n5pin3, Thank you for reaching out on our community forum! Usually our scale is rated as 1-10. Once a survey is submitted, it is processed as is, but if it is negative, a member of our leadership team will likely reach out to gain more in
Re: Customer Service Rating Scale
Earlier today I had a call with an agent that was very kind and helpful. Shortly after I received a call asking to rate their services. I thought I heard the scale is from 1 to 5 with 5 being the highest, so I said 5. But now I’m second guessing myself and thinking maybe it was 1-10. So my question
Question
Re: Customer Service Rating Scale
Earlier today I had a call with an agent that was very kind and helpful. Shortly after I received a call asking to rate their services. I thought I heard the scale is from 1 to 5 with 5 being the highest, so I said 5. But now I’m second guessing myself and thinking maybe it was 1-10. So my question
Question
•
Customer Service
@user_wxd6h3 Thanks for reaching out to us regarding your service interruption. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your fu
XfinityCarolyn
commented
14 hours ago
to the conversation:
0
0
Outage
Intermittent outage for the last week. Not sure what is going on. Seems to be getting worse though it is the weekend and we may be noticing it more. Strange as we have never had problems.
Question