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Cancel the now internet service.
I have had no luck at all canceling my now internet service. I have spent three freaking days to talk to literally six different people everybody continues to give me the same information which it does not work and the tutorials and that link that you said those tutorials do not match anything at al
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Customer Service
Hi there and welcome to Comcast. We are happy to take a look at your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
Device credit still not applied
I have yet to receive my device credit for my recently upgraded phone. I’ve had to pay the full monthly amount three times now and my current bill still doesn’t show the credit, which would mean I will have to pay another full monthly amount on 2/15/26, making that a total of 4. As for the current c
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Never mind it fixed itself.
All my recordings are gone
I go to recordings and it is blank. It says I have no recordings. Yesterday I had a bunch. Also I can not record anything new. It says DVR service is not available.
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@user_2nc9qn To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list whi
Remove TV from bundled plan.
Unable to remove TV from my plan. Other posts say to click upper right icon and start new chat. That option doesn’t exist.
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I logged into my account on the Xfinity Rewards website, confirmed that I have Platinum status, and reviewed the available rewards. No reward related to Peacock Premium shows up. I also managed to speak to an agent on the phone who started a ticket f
Peacocks premium reward redemption
Hi, when I follow the steps listed at https://www.xfinity.com/support/articles/peacock-premium-offers and sign into my account, there is no reward listed for peacock. When I visit xfinity.com/activate-peacock it says "We’re sorry, your account isn’t eligible for this Peacock offer. View your current
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Sales tax
Recently we purchased two phones from Xfinity Mobile, using an online promotion of $400 off each phone. After receiving detail of the amount paid, we realized we had been charged sales tax on the regular price, rather than the discounted price. We live in Colorado, so I researched Colorado sales tax
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Billing
I uploaded my Verizon bill 11 times! Your customer service is non existent!
Transferred from Verizon, was told my phones would be paid off
I recently transferred my plan from Verizon November 6th 2025 on my mothers birthday over to Xfinity because of their promotion they offered me Internet service Peacock / brand new phone. Long story short, I got talked into switching over to Xfinity by the rep at (1902 Southgate rd Colorado Springs
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I am sending from this xfinity page: https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX [Image Removed: "Personal Information"]
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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it wants to charge me $10.99
Peacock is in my plan but I don’t have it
My plan includes peacock but I can’t get it !! How do I get it ?
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user_zelwz3 Hello there! Thank you for reaching out to our Xfinity Forums regarding your return label. I'd be happy to get you in the right direction for getting your return label today. Are you able to login to your Xfinity Mobile account and confir
Return Label
I upgraded to an iPhone 17 At the Xfinity store in Eugene, Oregon I was told I would receive a label in my emails, but I have never gotten one
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When you are sending email, is it through the Xfinity website @user_bnctsj, or are you using third party software, like Outlook?
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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@user_h8clnw we do have limited access to Xfinity Mobile on this platform. By chance did a ticket get put in for the issue you are having with your credit?
Mobile Billing long-term issues
We signed up for a new phone promotion with Xfinity on June 20, 2025. As such we had to upgrade to a Premium Unlimited Plan to get a $400 discount per phone on 2 new iPhone 16 Plus phones we purchased. Everything was fine in the store. Subsequently on our monthly bills, some months showed no discoun
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@ Thanks for reaching out to us, we do apologize for any inconvenience or confusion. Generally with the buyout plan when it comes to Xfinity you have to upload us a copy of your Verizon bill and then we send you a gift card for you to be able to pay
Transferred from Verizon, was told my phones would be paid off
I recently transferred my plan from Verizon November 6th 2025 on my mothers birthday over to Xfinity because of their promotion they offered me Internet service Peacock / brand new phone. Long story short, I got talked into switching over to Xfinity by the rep at (1902 Southgate rd Colorado Springs
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Greetings, @user_41ja2g! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our new TV Premium service. You have definitely come to the right place for ass
Ultimate tv package vs new tv premium package
I have read on here that the Ultimate was renamed to TV Premium, but terms have changed. So, Will the customers that are on Ultimate TV package be automatically be changed to the TV Premium package and their accounts modified to reflect the change or do they have to request the change?
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@user_2nc9qn Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati
Remove TV from bundled plan.
Unable to remove TV from my plan. Other posts say to click upper right icon and start new chat. That option doesn’t exist.
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I checked and it says I have iCloud Private Relay turned off. I double checked my network settings and I did have "Limit IP address tracking" turned on. It sounded like the sort of thing that might cause an issue with the xFi features I'm having trou
MacBook not staying associated with profile
I love the Xfinity Internet Profile feature, especially how I can turn the wifi off at a certain time. Unfortunately, every couple of days my MacBook Air keeps showing up as a new device, so I have to manually add it to my profile. This happens all the time and even if I add it to my profile with th
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I sent a direct message as you suggested. I am just so sick of this. It's been 2 weeks. Nothing. You guys hiked up my bill, sent me an email thanking me for being such a long-time customer and rewarded me with perks like Free Peaco
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Remove TV from bundled plan.
Unable to remove TV from my plan. Other posts say to click upper right icon and start new chat. That option doesn’t exist.
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user_r5s7fm Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. I understand that you are reaching out due to a recent ipad purchase and we are here to review the account to see how we can assist. In
Ipad
Hi. My name is [Edited: Personal Information]. I contacted xfinity because of a fee on my bill and the rep kept trying to get me to get an ipad I kept insisting I am on disability and don't need that but she kept saying oh its free and if you get it it will lower your monthly bill. I kept asking wha
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This is a ditto of a similar thread’s original question though I’m hoping there’s been some progress on Xfinity Mobile’s part. After comparing specs with Xfinity’s BYOD requirements, I purchased a new U.S.-factory-unlocked A56 directly from Samsung
hersheyzoe
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4 hours ago
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Samsung Galaxy A56 Predicted Support Time Frame?
I've recently just purchased a Samsung Galaxy A56 5G (as I was eager to upgrade from my A53) and upon the initial phone setup process, I discovered that the A56 is not currently supported on the Xfinity Mobile Network. Of course the blame lies squarely with me, as I would've known had I done more th
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