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@mominlakewood1 Thank you for taking the time to reach out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers. I understand that you did not want that free mobile line, our team can help you furth
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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Hello starfire30 you can end your seasonal period quick and easy using our Xfinity Seasonal Enrollment site! Just sign in with your Xfinity ID and password, and you can convert your account back to the regular rate. Let us know if this helps! �
to change seasonal rate
How to change seasonal rate back to regular use at [Edited: Personal Information]
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I sent a DM as requested but got no response
Internet goes out every day
My internet service goes out almost every day. What is going on and why can't you fix the problem?
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Xfinity Internet Data Usage not accurate
Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t
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Xfinity App
Missing lots of our favorite programming in our household because of this contract dispute with NBC affiliates. Figure it out Xfinity! We pay for these channels!!!
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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netflix
netflix drops out every few minutes. I've reset netflix, ran a system refresh, and reset modem / router still does not fix the problem. I can watch netflix on my phone and pad with no problem . I can also watch it on by tv by using the smart tv's netflix app, put its a pain to use. How do I get netf
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Channels and Programming
Bill adjusted
I was told I would not be charged the $150 connection fee because the apointment was canceled 2x with xfinity canceling the cost apointment and no call no show the second to find out the third didnt even give us all the equipment
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Customer Service
I am more interested in getting back ABC asap! What's the chance this is going to happen soon? Otherwise I'm looking to cut the cord.
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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Complaint department
I am writing to complain about Xfinity's lack of fixing my problem. The last call I had the help line, would not let me speak about my problem, only screamed (literally) to the point of him swearing at me an I finally hung up. What kind of service is this. I have been trying to get security codes to
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Devices
Hello, I had the same issue - on the phone, she didn't mention it was required, but that I was getting it free. Then when I needed to go into the store to return devices and activate my new internet-only plan, they made me install an eSim for a mobil
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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It is now working correctly. Thank you
Reward site can not be found
When I atempt to access the rewards site I get message the site can't be fo
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Scripps Channels Must Be Available
It is unacceptable to not have Scripps Channels like WPTV. How does Xfinity expect to retain existing customers without WPTV for NBC and attract new customers. Since March 31st my access to WPTV is not working. I am not a happy customer because of this.
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Channels and Programming
to change seasonal rate
How to change seasonal rate back to regular use at [Edited: Personal Information]
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Customer Service
Greetings, @user_dy1xri! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your underground cable line. You have definitely come to the right place for as
Xfinity Support - Bury Cable Line
I switched to Xfinity Internet last December 2025. I live in a condo on the ground floor. I paid for a technician to come out and connect the service. The only way for the technician to provide access to my home was to run a cable temporarily above ground from the connection box to my home. As the g
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My apologies for the long delay @user_asmz67. To set the proper expectation when you reach out to us over social media, there's going to be a slight delay in our responses as we are not an instant chat but more like email correspondence. The speciali
Apparent Retail Fraud - Xfinity Store
Hello, Went to an Xfinity store on January 6th this year to return cable boxes we were no longer using. The representative told me she could lower my bill and give me a "FREE" pad. I hadn't checked my plan in a few years (it was currently about $350/month) so I said sure, why not. At the end of an e
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Submit a complaint
Does anyone know how to submit a complaint? An xfinity salesperson just reached out and told me they would not honor my 1 GB internet speed because I am cancelling my service at the end of the month. I’m still paying for 1 GB and this seems incredibly unethical. I’m hoping I can work it out with Xfi
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Customer Service
Refund
Because I am not receiving the ABC network any longer. How much will my monthly bill decrease?
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Channels and Programming
Thanks for your feedback, @kbklbk. This is a difficult situation, and we understand that it is frustrating. There are no current plans for a rebate or credit, but we’ll be sure to share any updates as they become available.
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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Sounds good to be but I doubt very much if we’ll see any kind of credit on our bills. I’ve been with Xfinity for 20+ years. They certainly NOT accommodating! Just saying……
lexington05us
commented
2 hours ago
to the conversation:
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Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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