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I actually did bit the person that answered the phone was clueless. I could tell they had no real idea of what was going on. Almost 95% of the time when you call you will get someone that is reading from a script. They have no idea what you are talki
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Moving Fee
I’m having a hard time understanding this. We are simply moving within the same community. As your commercials say, you’re supposed to “make moving a breeze.” My plan was to take my modem with me and complete a self-install at the new address. The new address already has service available; it just i
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Your Home Network
Hello @user_lftk45 and thank you for posting your experience here on our Xfinity Community forums. We appreciate you taking the time to do so and completely understand how a change can feel frustrating when it occurs, especially with a feature you f
30 second skip on remote
The page up/page down buttons were programmed for 30 second skip/15 second rewind on my remote when watching live TV. In the last week, those buttons are operating differently. The page up now jumps around 10 - 15 seconds forward and the page down rewinds about 30 seconds. Why the change? This featu
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Good afternoon @user_42xs2w, and thank you for reaching out on our Community Forums, we're sorry to hear there is a service interruption occurring in your area and know how frustrating that can be. We're happy to check for any available updates. To g
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
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Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
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Customer Service
Hello user_3odu5a thanks so much for taking the time to reach out here via our Xfinity Forums! Which version of the Xfinity Stream App is experiencing this issue( Smart TV, Mobile App[ if so what operating system]) Are you seeing any specific error c
I’m trying to follow the thread regarding conctant buffering while viewing the xfininty stream app.
I’m trying to follow the thread regarding conctant buffering while viewing the xfininty stream app. Looking for solutions to fix problem.
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user_wx4ao8 With the time and effort you've already invested into getting this connection issue resolved, I definitely understand where you're coming from. I confirmed that my coworker added detailed notes for the technician who is dispatched to get
Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
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Can’t make a payment
It won’t let me make a payment online For months a months a months
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On Demand
HR help or advice is something that we can not help with on this platform, unfortunately. @user_s8infs
Need to talk to someone in the HR dept
Could use some help with getting in contact with someone in HR please. Thank you
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UPDATE: I had a few practical questions before the appointment, including: Will I lose internet during the work, and for how long?What do the tech's instructions actually say about where this cable is supposed to go? Right now it terminates about fiv
Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
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Its about my previous employment and dont have a way to contact someone.
Need to talk to someone in the HR dept
Could use some help with getting in contact with someone in HR please. Thank you
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Thank you for reaching out to us @user_u0eae8! I can understand wanting an adjustment due to the changes to the NFL network. No credits or adjustments are being made at this time. If a new agreement with Disney/ESPN, the owners of NFL Network and NFL
Loss of NFL network
Since we lost the NFL network, will Comcast lower our monthly bill accordingly? You stated that Comcast will only accept a deal that is a fair price to its consumers. I interpret that statement as we were paying for a service. Now that we no longer have it shouldn't we get refund/discount?
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I was told not to close the thread. I didn't. It closed on it own
Connectivity
My internet went out yesterday. It happened before. I went online talked to an agent fixed in about 10 mins. That's the usual. Yesterday I terminated my service. I went online the agent said I had to upgrade my plan so it could work. They upgraded it then disconnected but didn't restore service. I w
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Good afternoon @user_s8infs, and thank you for reaching out on our Community Forums. While we do not have a direct HR number that we can share, we are happy to help address any concerns you may have and make sure the proper steps are taken to get the
Need to talk to someone in the HR dept
Could use some help with getting in contact with someone in HR please. Thank you
Question
Need to talk to someone in the HR dept
Could use some help with getting in contact with someone in HR please. Thank you
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Customer Service
I'm sorry that did not help, user_5av96g. Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message:
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
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Thanks for your comment, user_tt4q7q. I'm sorry to hear you're experiencing a similar issue. Have you tried rebooting your TV box manually or through the Xfinity App?
Dvr not working properly
My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?
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All of the above attempted with no change.
Is Xfinity app required to activate phone service on new modem
I switched to a new Xfinity cable modem. The Voice service is not active. I cannot access the modem configuration through a network connection. The page returned says "Download the Xfinity app". Is there any way to activate the Voice service without the Xfinity app? I do not have a phone that can ru
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user_usn95j Hello, are youbstill hvaing issues with the moovie sound not syncing?
XfinityVictor
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11 hours ago
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Technical support
Michael movie sound not syncing
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