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Remote not working well
The volume works sometimes and fast forward it will go backwards sometimes
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X1
Hello @user_wymsri, and thank you for reaching out here on our Xfinity Community forums. We appreciate the detailed testing you’ve already completed. Seeing 0% packet loss to the XB8 itself while multiple external destinations drop packets at t
Constant upload packet loss past XB8 gateway, signal levels normal - causing servere jitter in game
My wired PC sees about 1.5–2.5% packet loss past my XB8 gateway, which causes jitter in online games. Ping to the gateway: 0% loss. Ping to 1.1.1.1 and 8.8.8.8: both drop packets at the same moment, about 3 times a minute, with no increase in ping. Already tried: restarting the gateway, reseating th
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Hi @pokermama27, and thanks for reaching out on our Xfinity Community forums. We understand why seeing a large unexpected credit would leave you wondering what is happening with your Xfinity Mobile billing, especially when you’ve alread
billing
my billing for mobile account is still a mess...now there is large credit on there..what is going on
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Is there a way to help with this?
Subject: Request to match new-customer iPhone 18 Pro promotion on my existing line Hello, I recently switched my mobile service to Xfinity Mobile from Verizon. At the time I activated my line, I intentionally did not trade in my iPhone 14 Pro 256GB or purchase a new phone immediately. I wanted to fi
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Customer Service
Hi there @user_4kml6f! Thanks for reaching out on the Xfinity Community Forums!We'd be happy to help you with addressing your concerns regarding your cancellation of services. Please send us a Direct Message* with your full name and complete se
Hello, I need assistance with my account and was instructed to reach out to the Digital Care team.
Hello, I need assistance with my account and was instructed to reach out to the Digital Care team.
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Thank you for reaching out, I am so sorry to hear you're experiencing issues making and receiving calls. I know how important it is to stay connected, and we definitely want to get this sorted out for you @user_d5slvv. To make sure I'm looking at the
My phone call is not going through
I’m trying to make a local call and it’s not going through. My friend says his calls to me go right into voicemail.
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Thank you for that information. What troubleshooting steps have you taken so far for that issue? Have you gone through a reset of that box through your Xfinity app?
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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@user_hd8h43, I completely understand why you’re disappointed. After being able to renew your Internet at around $40 for the past few years, an increase to $69.99 is a significant change. Promotional offers can vary over time and I can’t
Issues renewing internet for same/similar price
I’ve renewed my internet each time the promotional period expires and have paid $40 for 3 or more years. I was told today there are no deals that are close to that. My plan will go up to $69.99. The worker suggested calling xfinity on the day my plan expires (11/11), to see if there’s any new deals.
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Thank you for this. However, the support chat approach doesn't seem to be working to fix this. I think I have adjusted my settings for immediate notification when someone posts to me in DM, but so far it has been a game of chat-tag... It is usually a
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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Hey there @user_3oubln! I appreciate how thorough you’ve been with trying all of those troubleshooting steps upfront. Could you please send us a direct message with your full name and the service address associated with your account? I'd be mor
Requesting Help with Activating Peacock Premium Perk for Platinum Member
Hello. I received an email recently from xfinity saying I qualify for a free subscription to Peacock Premium, a perk that I can claim as a Platinum member. I followed the link to redeem the perk, but my account showed that the perk had been redeemed already. When I click the link presented to activa
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Need Help To Lower My Monthly Bill, Please
Hi there, May I connect with a Digital Specialist to help lower my bill? I just need fast internet, no other services, please. Budget is tight and would be great to keep it around $60/mo. Please reach out at your convenience, thank you!
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Billing
Your problem is that you don’t read. My responses were in DM. There was no response as I commented on the Xfinity experience. Next?
Xfinity Mobile billing
So after a long fought battle with Xfinity Mobile, corporate resolution actually resolved the issues with me. However, they use some fuzzy math in their approach to my new bill. I was downgraded to what was “Unlimited” at $30 per line. My bill now shows $70 for two lines with a “two product discount
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Upgrade issue
I am trying to upgrade my BYOD iPhone line, but the system blocks me with a 'DPP line limit' error. The checkout only works if I pay in full. My online dashboard only shows 1 phone, but your system is registering 2 devices on this 1 active line. I need a Tier 2 technical agent to clear the ghost IME
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Devices
Cramming
Why do customer service representatives trick customers into getting new phone with trade in and not honor promotion or said credits you was supposed to receive until phone is paid off? Are phone employees not being taught properly or is this something xfinity is okay with?
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Plan
Thank you for your great support. This is solved.
Current bill creeping up ($89/mo for 600 Mbps) — looking for loyalty/promo options before exploring competitors
Dear Sir/Madam, I've been a loyal Xfinity customer since 2018, but my current internet plan has crept up to $89/mo for 600 Mbps. When looking at the broader market and even Xfinity's own current offers, this internet price feels too high for the speed: Xfinity’s own current promotions offer faster t
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Hello @jason1028kr, and thank you for reaching out here on our Xfinity Community forums. We understand how concerning it can be to lose access to your account right after closing service at one location while you have a new order and installation sch
Regarding order [Edited: Privacy] and my account
I have recently deactivated a service in my old address, and started an order ([Edited: Privacy]) for a new address. My existing account is no longer accessible, and is not associated with my phone number of [Edited: Privacy]. All the chat/phone assistance require sign in, which I currently unable t
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@user_8l59yo @XfinityBenjaminM There is no Direct Message icon at the top of this page. I am having the same problem as the poster. I cannot access ANY Xfinity site. I cannot adjust any Settings. All I get is a message "BLOCKED BY POLICY" Please
Access denied?
I had just made a purchase for internet at my home and made my account and everything. I try to log in on the app and even on the website and I still get a access denied screen after logging in.
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So a 1 gig plan can't handle 2 devices and just streaming a movie?
I mean legit I have 2 devices running on my modem that is putting out 110% and it still will buffer when im watching a movie. All I do is stream. I dont use a VPN, I dont download and I dont game. I really dont think im putting too much pressure on this modem and im like within 20ft of it all the ti
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Your Home Network
@alicefromil @XfinityAldrik I access it through the Xfinity app on both my iPhone and iPad. Did you sign up for internet access, or the ability to connect to your email? I'll be honest, I'm not sure how any of that works on a cruise through Can
Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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Hello @user_xigjgc! We really appreciate you sharing both experiences with us. We apologize hearing about your visit to the Plymouth store, but we’re glad Patrick and the Raynham team were able to get everything resolved for you. If you’
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Horrendous Xfinity store experience
Today I made an appointment at the Plymouth MA Xfinity store to return some equipment and get help with existing equipment in my home. What I experienced was the worst in person customer service in my 65 years on this planet. i was recently notified by Xfinity that my TV cable boxes were out of date
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