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@XfinityDilary I will when the need arise but not required right now. Since it has occurred I coast versions of the DVR software and no logged defect fitting that description then it is highly likely not solved by the automatic version upgrade
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
Question
Thanks for the update, TigerJr. You mentioned you haven’t tried it since the update. Could you give it another try and let me know if the issue is still happening?
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel my internet service
I’m moving to out of country so I want to cancel my internet service!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can’t access bill over phone, in app, on website or through Xfinity assistant
Cannot see my bill anywhere because when I sign into my account it shows an old service address and Xfinity assistant won’t connect me to a live agent because my account is supposedly “closed” despite having internet service
Question
@XfinityMatthew Thank you! fyi it has occurred in the past so under different versions of the X1 DVR software. Most recent version I think was 199.1 I’m currently running v200.0 but have not tried since the upgrade.
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
Question
@user_zwe4nj Thank you for reaching out to us about your speeds. How are you running speed test? What are you noticing on your devices. We do recommend running speed test from our site https://speedtest.xfinity.com. In addition to this I am glad for
[RESOLVED] Xfinity slowing download speeds again? Why?
Xfinity slowing download speeds again? This is crazy. Within 3 days, the download speed cut in half. Why? I'm not changing anything. 5/22/2026 16:0:52 143.74 Mbps 40.97 Mbps 18 ms 2 ms Excellent qoeookla-ncst-01.sys.comcast.net.prod.hosts.ooklaserver.net 5/22/2026 8:12:31 137.80 Mbps 41.21 Mbps 19 m
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@XfinityRichard I did Dm you is there anyway you can help?
charged $109.00 twice
hello i am contacting the customer service since i am in india and i had autopay applied to my account so i didnt notice but i was charged $109. on april and may twice when i didnt check thinking i am paying for my internet. i was charged $10. all throughout help
Question
I did DM you but I haven’t got any response. I am in India and I’m panicking since 109$ is a lot of money for me
charged $109.00 twice
hello i am contacting the customer service since i am in india and i had autopay applied to my account so i didnt notice but i was charged $109. on april and may twice when i didnt check thinking i am paying for my internet. i was charged $10. all throughout help
Question
Thank you for reaching out on our Xfinity Community forums regarding your Paramount+ subscription @user_6jefdu!If you are ever in doubt about an email you receive regarding your services, or need to verify the authenticity of such emails, always be s
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
Question
@user_3gxtve, thanks for reaching out on our Xfinity Community Forums. Sorry to see you go, but I understand you moved and longer need the service, I hope the move went smoothly. I appreciate the business you had with us, and I'd be to help out. Plea
Cancel Services
How do I cancel my xfinity service? I would like to turn it off, as I have moved away.
Question
@JamesP1122 Thank you for taking the time to detail everything that has been happening. I can see how much time and effort you’ve already put into trying to get both of these issues addressed, and I want to make sure this gets the right attenti
Missing NOW TV channels and DVR
There was an issue with my payment for my prepaid NOW TV service that was corrected. That interruption caused my account to get stuck. I don’t have access to my DVR, premium channels or recent on demand programs. I’ve tried every trick to make my account whole to no avail. I’m not able to turn on au
Question
Hi there, @user_y7odl9 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person
charged $109.00 twice
hello i am contacting the customer service since i am in india and i had autopay applied to my account so i didnt notice but i was charged $109. on april and may twice when i didnt check thinking i am paying for my internet. i was charged $10. all throughout help
Question
charged $109.00 twice
hello i am contacting the customer service since i am in india and i had autopay applied to my account so i didnt notice but i was charged $109. on april and may twice when i didnt check thinking i am paying for my internet. i was charged $10. all throughout help
Question
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Billing
Hello @user_bc733d I understand the importance of staying on top of your billing. Is the account you are looking to gain access to a new account?
XfinityDuron
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Can’t access bill over phone, in app, on website or through Xfinity assistant
Cannot see my bill anywhere because when I sign into my account it shows an old service address and Xfinity assistant won’t connect me to a live agent because my account is supposedly “closed” despite having internet service
Question