Xfinity Community Forum

It was our pleasure @user_35vbhg. If you need anything in the future,, please don't hesitate to reach out to us here on the forums, and have a great rest of your day!

XfinityJeff

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4 hours ago

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U

You'll need to make a payment in person???

I’ve been a customer for over five years and have always been able to make payments online. However, this month when I try to pay online or through the mobile app, I receive a message saying, “You’ll need to make a payment in person.” Could you please help me understand why this change has occurred?

Question

Good Morning, @splurce! Thank you for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming from regarding promotions, and we would be more than happy to look into all available options. Can you p

XfinityAdrienne

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4 hours ago

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Gig service deal for existing customers

$60 for new customers but $110 for long time customers?

Question

@user_s6x77x I understand your concern, if your account shows up to $0.00 eligible, then you will need to complete the credits screening process. Have you went to the local retail store or reached out to mobile support to have the soft credit check

XfinityOrlandoM

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4 hours ago

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So disappointed

I have been a customer since 2021. Im even a platinum member what ever that means. I have purchased 4 Samsung phone all paid in full through the payment plan. The lasted fold 5. Well I wanted to get the 26ultra. And was told no. Keep in mind I was late maybe 3 times in 5 years. My history obviously

Question

I have tried all these things, and still the groups are gone.

jal1959

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4 hours ago

to the conversation:

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missing group email addresses that disappeared

I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the

Question

user_yei9s0, I was able to find some information on this. The Disney+, Hulu, and ESPN apps are specifically designed to be accessed through the main Flex streaming TV Box. They will not appear on other devices such as the RNG150, Pace Xi3, Samsung XG

XfinityAngie

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4 hours ago

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U

The trouble I am having is I cannot login into Hulu through the application. I have been at this for several days.

I was able to activate the gig bundle (Disney+, Hulu and Peacock). The trouble I am having is I cannot login into Hulu through the application. I must go through Disney+ and select the Hul menu. Additionally, the top menu (For You, Disney+, Hulu ESPN) only show on my main box; when I try it on my ot

Question

U

So how do we get access (to channel 1253 for m me)? Says it's unavailable,.

user_d08oun

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4 hours ago

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Finally We Get the Detroit Sports Network Announced as being on XFinity Channel 1253

This article came out 30 minutes ago listing all the various provider channels for DSN and XFinity is listed as being on CH 1253 when they activate it as it is still blank at this moment Tigers reporter Daniella Bruce also just posted these channels on her X Account https://www.tv20detroit.com/sport

Question

Good morning @user_r42ife, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing for your mobile service, but you have come to the right place for assistance

XfinityJeff

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4 hours ago

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My bill

Yes I’m just want everyone to know how horrible Xfinity is as a carrier they are a den of thieves. I paid my last phone bill with them and move on this morning I woke up they had taken $33.00 off my card I left with a clean slate because that’s just who I am as a person I don’t leave messes behind I

Question

U

My account says Up to 0 lines on device payment plans undefined Up to $0.00 on device payment plans. If going off payment history 0 shouldn't be correct

user_s6x77x

commented

4 hours ago

to the conversation:

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1

U

So disappointed

I have been a customer since 2021. Im even a platinum member what ever that means. I have purchased 4 Samsung phone all paid in full through the payment plan. The lasted fold 5. Well I wanted to get the 26ultra. And was told no. Keep in mind I was late maybe 3 times in 5 years. My history obviously

Question

Concern moved here to the Home Networking help section.

EG

commented

4 hours ago

to the conversation:

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U

My system is only giving me ipv6 addressing and my network is not working

My system is only giving me ipv6 addressing and my network is not working. I work from home and this is not helping at all. Everything was working until a network outage recently.

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U

Yes, the issue has been resolved now. I’ve tried calling and using live chat multiple times over the past few weeks without success, so I really appreciate you looking into this and escalating it. I’m all set now. :)

user_35vbhg

replied

5 hours ago

to the conversation:

0

U

You'll need to make a payment in person???

I’ve been a customer for over five years and have always been able to make payments online. However, this month when I try to pay online or through the mobile app, I receive a message saying, “You’ll need to make a payment in person.” Could you please help me understand why this change has occurred?

Question

U

@XfinityRay Thank you everyone for letting me know about Hulu going through Disney+ permanently in the future. The issue I am having is that the top menu (For You, Disney+, Hulu ESPN) only show on my main box; when I try it on my other to boxes the

user_yei9s0

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5 hours ago

to the conversation:

0

U

The trouble I am having is I cannot login into Hulu through the application. I have been at this for several days.

I was able to activate the gig bundle (Disney+, Hulu and Peacock). The trouble I am having is I cannot login into Hulu through the application. I must go through Disney+ and select the Hul menu. Additionally, the top menu (For You, Disney+, Hulu ESPN) only show on my main box; when I try it on my ot

Question

U

My bill

Yes I’m just want everyone to know how horrible Xfinity is as a carrier they are a den of thieves. I paid my last phone bill with them and move on this morning I woke up they had taken $33.00 off my card I left with a clean slate because that’s just who I am as a person I don’t leave messes behind I

Question

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Billing

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Praise for Support person

Yesterday I worked for quite a while with Vince trying to resolve issues with my TV not connecting. Vince was patient with me since I’m not technically savvy. He never waivered from being very calm, polite and helpful. If I ever have another issue I would hope I get him to be my support person. Than

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Xfinity Compliments

5

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My system is only giving me ipv6 addressing ... How did you determine that?

BruceW

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5 hours ago

to the conversation:

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U

My system is only giving me ipv6 addressing and my network is not working

My system is only giving me ipv6 addressing and my network is not working. I work from home and this is not helping at all. Everything was working until a network outage recently.

Question

@XfinityVictor I have Xfinity X1 premier Double play. I watched Mariners games on Root Sports last year. Will I be able to watch Mariners TV on channel 1261?

Jogr

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5 hours ago

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T

how watch mariners basrball

How do I watch Mariners Baseball in 2026

Question

jal1959 What you’re describing usually happens after an update when the contact groups are still there on the backend, but the option to view or edit them isn’t showing properly in the current interface. Since

XfinityAirelle

replied

5 hours ago

to the conversation:

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missing group email addresses that disappeared

I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the

Question

Are you using an Xfinity-rented gateway device or your own equipment ? Make(s) / model number(s) ?

EG

commented

5 hours ago

to the conversation:

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U

Xfinity is limiting my speed

About a month after upgrading to the 5 year 2 GB plan. Xfinity has severely throttled my speed. I am capping at 500 Mbps which is lower than what I was getting when I had a 500 Mbps second plan. What’s the point of offering the plan. Totally disappointed.

Question

Nope. I use regular Comcast Xfinity for all my emails. I have changed nothing but the groups have disappeared under the Address column.

jal1959

replied

5 hours ago

to the conversation:

0

missing group email addresses that disappeared

I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the

Question

@user_hn6dhp Thanks for reaching out to us, we do apologize for any inconvenience you're having with your residential services. Go ahead and send me a direct message including your first and last name incomplete service address and I'll be able to

XfinityOrlandoM

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5 hours ago

to the conversation:

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Day 3 No Service - Xfinity Admitted Billing Error but Refuses to Restore Service (Case #[Edited])

I’ve been a loyal customer for 5 years (formerly Diamond status) and I’m currently on Day 3 with no internet. Xfinity’s Executive Specialist Team (Case #[Edited: "Personal Information"]) already emailed me and OFFICIALLY ACKNOWLEDGED that my evidence for a missing $400 credit is valid. They caught t

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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5 hours ago

to the conversation:

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U

Poor Service/ Communication during OUTAGE

I am beyond frustrated and honestly shocked by the complete lack of reliability and communication regarding this outage. I was given a restoration time of 2:05 AM. It is now significantly past that time, and service is still not restored. This is not a minor delay—this is a complete failure to meet

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