Xfinity Community Forum

So sorry to hear about your mother's health, I understand how a sudden change disrupts her routine. I am sharing your feedback, in the meantime, if she is on a legacy plan, it may be worth checking out our new tier as it includes one 4k X1 box at no

XfinityQuemekia

replied

8 hours ago

to the conversation:

0

U

The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

Hello user_2vt2bq, thank you for your post. We want to help you as quyickly as possible, and we will need some account information best kept private. Please send us a direct message with your full name and complete service address to "Xfinity S

XfinityJeffB

commented

8 hours ago

to the conversation:

0

U

Immediate Help!!

My account was erroneously charged for a cancelled account that was never shut off by and employee because Xfinity failed to process my requested cancellation they continued billing me and now my back account is at negative. This is not a standard service credit—it is a corporate billing error. This

Question

Thank you for the additional information! We'd be happy to review your account with you to help better understand your charges. When you're ready, please send us a direct message with your full name and complete service address to "Xfinity Support".

XfinityMelinda

replied

8 hours ago

to the conversation:

0

U

Billing Discrepancy

I just ordered the xfinity internet plan with 500 mbps and opted for self-installation. The immediate order confirmation page once I checked out showed that my monthly payment will be $51.46 with $0.00 in one-time payments. The order confirmation sent to my email shows a totally different set of cha

Question

@Again actually I figured it out. With more recent MSFT Outlook versions, if you start writing an email, then leave it, it saves in drafts, then if you start editing again, then try to save in Drafts again, you get an error msg & the email messa

talljef

replied

8 hours ago

to the conversation:

0

comcast email no long downloading to classic outlook

comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem.

Question

Thank you for reaching out here about that issue with getting your remote paired to your TV. If you are still having issues with that, I am happy to assist you from here. May I ask which remote you have? You can find that information either on the ba

XfinityJohnG

commented

8 hours ago

to the conversation:

0

Programming Remote

I have two new Samsung TV's and am having trouble programming the Xfinity remote.

Question

U

Promo billing price guarnetee

Hi, I'm hoping someone from the official Xfinity support team can help me get this issue in front of the right person. When I signed up for 300 Mbps internet in November 2025, my understanding from the conversation with the sales representative was that I was receiving a five-year price guarantee bu

Question

•

Your Home Network

12

0

@bluemoonxd3000, We’d be happy to help with your move and getting your Xfinity Internet service scheduled for disconnection on December 1, 2026. Please send us a direct message with your full name and address.Here are the detailed steps to dire

XfinityCarolyn

commented

8 hours ago

to the conversation:

0

B

Cancel internet service effective December 1

I’m moving and would like to cancel my Xfinity Internet service effective December 1, 2026. Can you help me schedule the cancellation by private message and confirm the disconnect date in writing?

Question

user_b61wwc Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sig

XfinityBrianH

replied

8 hours ago

to the conversation:

0

We are experiencing internet drop off constantly

We have reset the system multiple times, two technicians were here today and they could not fix it. We cannot use the Xfinity assistant t setup an appointment because we keep losing the signal. We do not have a landline to call.

Question

U

Emails

Can't find my e-mails.please help

Question

•

Email

6

0

angelsix. I am glad to hear it is working on Edge. Have you tried clearing the cache and cookies on Chrome to see if that works? Let us know if that helps.

XfinityDilary

replied

8 hours ago

to the conversation:

0

Xfinity Connect URL CHANGED

connect.xfinity.com, the url to check our phone messages, etc. is 404. This is the url from the page about "Access, listen to, and download your voicemail — Xfinity Voice help". That was also the url given me by the AI helper. The support should be changed to give us a working number (or, even bette

Question

Same here. I'm tired of the games Xfinity plays.

johnbeavisadams

commented

8 hours ago

to the conversation:

0

D

Never Received Lord of the Ring's Fellowship of the Ring Extended Version

I redeemed the Xfinity reward for the movie Lord of the Rings extended edition 11/05/26 on my account (you can still see it under the “redeemed” tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" t

Question

Topic closed.

EG

commented

9 hours ago

to the conversation:

0

C

EPON Member-Owned Router: need ONU provisioning for Ubiquiti UDM Pro

I have Xfinity Fiber (EPON, 1 Gig) with an XER10 gateway and a Nokia ONU (NKFN11AEL). I would like to use my own gateway Unifi UDM-Pro. I see other people on the forum have been able to get this working but having their ONU provisioned? I moved the cable from the xfinify gateway to the UDM-Pro with

Question

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo

XfinityJeffB

commented

9 hours ago

to the conversation:

0

C

EPON Member-Owned Router: need ONU provisioning for Ubiquiti UDM Pro

I have Xfinity Fiber (EPON, 1 Gig) with an XER10 gateway and a Nokia ONU (NKFN11AEL). I would like to use my own gateway Unifi UDM-Pro. I see other people on the forum have been able to get this working but having their ONU provisioned? I moved the cable from the xfinify gateway to the UDM-Pro with

Question

U

i am having this on channel 805 and 809

user_yhd4cs

commented

9 hours ago

to the conversation:

0

U

Why all of a sudden my channel goes to spanish. I go to language and it reads English ??

Tried changing the language, but reads English

Question

Good afternoon, @Rms164 ! I completely understand wanting to find ways to lower a $350+ monthly bill. We’d be happy to review your current services, including removing Xfinity Voice, and see what options may be available to help reduce your mon

XfinityRichard

commented

9 hours ago

to the conversation:

0

Cable and internet bill way too high

Cable and Internet bill is way to high at 350.00 plus and wife says we need to get rid of. Is there any way to lower what I currently have. Really don’t need home voice.

Question

U

i am having this on channel 805 and 809

user_yhd4cs

commented

9 hours ago

to the conversation:

0

U

Why all of a sudden my channel goes to spanish. I go to language and it reads English ??

Tried changing the language, but reads English

Question

U

Thanks for getting back to me - I still am unclear about the charges laid out in my follow up confirmation email. I understand that my plan is originally priced at $95/month, but I opted for the promotional price at $50/month. I also opted for self i

user_mstar08

replied

9 hours ago

to the conversation:

0

U

Billing Discrepancy

I just ordered the xfinity internet plan with 500 mbps and opted for self-installation. The immediate order confirmation page once I checked out showed that my monthly payment will be $51.46 with $0.00 in one-time payments. The order confirmation sent to my email shows a totally different set of cha

Question

U

Immediate Help!!

My account was erroneously charged for a cancelled account that was never shut off by and employee because Xfinity failed to process my requested cancellation they continued billing me and now my back account is at negative. This is not a standard service credit—it is a corporate billing error. This

Question

•

Billing

11

1

0

DP

@wriley18 This has finally pushed me over the edge, and I'm moving to other carriers. I'll be saving the insane frustration and also cutting my bill by around 40% by getting off Xfinity.

DAN.PET

replied

9 hours ago

to the conversation:

0

U

Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

Question

Hello @user_mstar08! Thank you for reaching out on our Xfinity Community Forum, and welcome to the Xfinity family!❤️ I can understand the confusion when the amounts in your confirmation email don’t match what you saw during checkout. Your orde

XfinityMelinda

commented

9 hours ago

to the conversation:

0

2

U

Billing Discrepancy

I just ordered the xfinity internet plan with 500 mbps and opted for self-installation. The immediate order confirmation page once I checked out showed that my monthly payment will be $51.46 with $0.00 in one-time payments. The order confirmation sent to my email shows a totally different set of cha

Question