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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet late payment
Hello! My internet payment is due the 10th, but i will be unable to make the payment until the 19th. I understand a late fee, and that is not an issue. My only issue is with possibly disconnected service. Will I have any interruptions and, if so, can I do anything like a promise to pay to keep servi
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Hello, @user_hpn1z0 very sorry for the inconvenience. I work from home myself and understand how important it is to have a reliable connection. Our Xfinity is indeed the best way to get service interruption ETA's. We're all connected, so it gets the
Outage
I know there is an internet outage in my area but looking for eta. I work from home and this is a huge impact for me. Do not send me the outage link or refer to your useless 800 Xfinity number. I just need a PERSON to give me an eta so I can plan
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Sign a new Internet service agreement to activate my own gateway? [Edited]
Here's a new angle. I purchased a new Arris gateway and attempted to have it activated on my existing Xfinity Internet account. The chat agent took all the details about the gateway and was ready to activate the device. Then, something strange occurred. The chat agent indicated I had to sign an agre
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Update. Download speeds are now stable at 350 Mbps. Might have been some settling/stabilization time. Configured the XB8 in bridge mode. Upload speeds from recent speedtest are 50 Mbps. Expecting 100 Mbps still.
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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@XfinityGabriel wrote: "... I’d be happy to help take a closer look at this ..." Why not "take a look at" https://play.google.com/store/apps/details?id=com.xfinity.digitalhome: "... About this app ... Requires Android 12 and up ..."
Xfinity App Want Update
The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.
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user_s7qizg I appreciate you reaching out to our NOW support team for help with your NOW TV service issues. Although my team cannot access NOW accounts or apply credits, we have a dedicated team that has all the tools available to address your concer
Refund for NowTV since it hasn't worked with my newer LG TV
I have a 2025 LG OLED TV and went to streaming services in part because Xfinity and LG should work together. The error code is TVAPP-00195, "This package is not yet available on this device." They never have after hours being on the phone with Xfinity. I was eventually told this was an outage and it
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Outage
I know there is an internet outage in my area but looking for eta. I work from home and this is a huge impact for me. Do not send me the outage link or refer to your useless 800 Xfinity number. I just need a PERSON to give me an eta so I can plan
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Customer Service
user_n4he1p Hi there. Thank you for taking the time to share your experience. We can certainly understand why this situation would be both frustrating and concerning. Based on what you've described, it sounds like there were multiple issues t
Resolution
I would like to begin by expressing my disappointment and frustration with my recent experience with Xfinity Mobile. I have been an Xfinity Internet customer for approximately three years and have always had a positive experience. Unfortunately, since adding mobile service, the situation has become
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Android 11 Motorola One Ace 5g phone
Xfinity App Want Update
The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.
Question
Resolution
I would like to begin by expressing my disappointment and frustration with my recent experience with Xfinity Mobile. I have been an Xfinity Internet customer for approximately three years and have always had a positive experience. Unfortunately, since adding mobile service, the situation has become
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Customer Service
i dont want tv plan how to cancel
i dont want tv plan how to cancel
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Channels and Programming
The response from the apathetic Escalation Specialist with Xfinity Executive Customer Relations has been less than adequate. No specific mention was made about the phone agent who falsely promised me a low price for Internet service just to acquire m
Xfinity supervisor refused to file a complaint against Xfinity employee
I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the in
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Moving mail back from Outlook local to Xfinity/Yahoo Webmail
A family member has been running Outlook locally and I believe they are using POP3 with the option to remove email from the servers. I have been telling them to leave the mail on the mail servers so the email is backed up. Is there a way to move year's of mail/contacts back onto the mail servers so
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Equipment pick up
I was wondering if there was any way you could pick up the equipment .closer to me .l have no transportation
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Customer Service
Hello, @user_54daa2 When it comes to utility pole moves, the cable line will be moved after the new pole is installed. How long has it been since the utility company installed their new pole?
Utility line relocation to new pole
I work for a construction company and we are moving a utility pole and I need Xfinity lines transferred. Who can I contact to begin working on this issue? I do not see an application anywhere. Please advise.
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user_mqdnx3, Thanks for that! I appreciate you sharing the device info. Could you also let me know what version of Android your phone is currently running? This would also help me narrow down whether the app’s compatibility issue might be
Xfinity App Want Update
The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.
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@user_48xyi9 @XfinityGabriel Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
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Xb8 and 2.4 Ghz connection issues
Have tried all of the recommendations including splitting the bands with separate names and security settings. None of my 2.4Ghz devices can find the xb8 gateway even when manually entering the 2.4 band name and password. The xb8 will not even broadcast the 2.4Ghz band on the WiFi list.
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