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Is the xg2v2 box still able to pause live tv without a dvr subscription
I used to be able to pause live tv show before I haven’t changed anything on my account called customer service and they said I need to subscribe to a dvr subscription
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Channels and Programming
Upload speed robbery
I pay for 1gbps upload and download speed. The download speed is sometimes at or over what I pay for, but has been as low as 300mbps at times. The upload speed has never been above 120mbps and is frequently lower than 100mbps. I am directly connected to the Xfinity provided XB8 modem via Cat6 ethern
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Your Home Network
We're glad to hear you've been taken care of @user_ca8bin! Aside from there were there any other concerns?
Netgear CM3000 and RAX41 upload speed artificially capped at 35
Recently there was an upgrade to service in my area and was expecting to get some sort of upgrade to my upload at least, and while the advertised offers for internet plans have a min of 110+ up for even the lowest tier, I seem to be grandfathered in at 1000/35 artificially hindering my upload speeds
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Service
The rep we spoke with didnt transfer our service, he canceled one and started a new one. This then canceled Peacock, how do I get the subscription back
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Customer Service
Why is my BTN channel frozen?
My BTN channel is frozen. I can watch all other channels!
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Devices and Equipment
Cost
I just wanna know how come my bill is back to being over $100 this month last month we changed it that way it was only $57 because that’s what I can afford and now you guys switched it again and it’s back up over 100 . All I have is Wi-Fi. I’ve returned all my other equipment. I don’t owe you guys a
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Billing
Not only is my DVR still not working after almost two months, but you’ve repeatedly closed out my tickets and have apparently closed out my last chat with you as I can no longer find it.
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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@StockBoy I agree. What kind of technology company are they if they can't fix a simple glitch like this. Here's a suggestion fore Xfinity; roll back the the recent changes until you find what's causing it.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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There is no Xfinity app for Windows.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Cancelled and now being charged again
I cancelled my service on October 1st and paid my full final active cycle on October 3rd. The system generated an incorrect November bill, won't let me disable Autopay, and standard agents are refusing to help. Please manually switch my Autopay to OFF and remove bill.
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Billing
Hello, user_2m9gj6! Let's take a closer look together. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon
Mobile bill
We are getting a bill for mobile when we do not have that service we have only have wifi with Xfinity.
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Plugged box back in after disconnecting
Screen said it was updating,but failed to download
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Non-X1 Service
The sound and video are lagging on our sports channel
Blurry football games
During the 2025 season and week 1 of the 2026 NFL season, I had no issues with watching crystal clear images of each game. During week 2, I have unwatchable football. For the most part: the games are mostly blurry with moments of crystal clear clarity. Everything is brand new…..TV, cables, wi-fi is
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Hi there, and thanks for taking the time to post here on the community forums, user_0ce63y! I'm sorry to hear that your menus are taking longer than expected to load. To get a better idea on how we can help, can you tell us which menu you're trying t
Menu
my menu is not loading most of the time it takes forever even after I turn it on and turn it off and it started last week. I’ve even turned off the box and it still does it. It just hesitates and doesn’t load what is going on
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Thank you very much !!
bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
Question
user_vyzgae - Thank you for your feedback and for confirming that the issue is isolated to your work-from-home station device. Our Engineering team is aware of the issue and is actively working on an overall resolution. We’ll continue to share
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
Question
bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
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Billing
Hi there, @user_l5m9ah. Thank you for taking the time to reach out. Xfinity X1 TV boxes have an automatic inactivity timeout (often called "Nap Mode") that activates after 4 to 5 hours of no remote button presses, which cuts off the audio and switche
Why if you do not change channels or volume tv turns to silence Screensaver I like to leave my TV on through out the night
Very frustrating, I like to have my tv on through out the night, for some sound, but it seems to always go to silent Screensaver, Why ???
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Having the exact same problem, verbatim. Also have vizio.
user_il760e
commented
8 hours ago
to the conversation:
1
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
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