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Hey there, user_dfb6x9! We appreciate you bringing your cable line removal request to our attention. Rest assured, you have reached the right place for assistance with this matter. To proceed with your request, we will need to access the account for

XfinityNatalie

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4 hours ago

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Comcast’s cable removal from home

We would like to have the Comcast line removed from our home. It has not been active for over ten years.

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As much as I would like to, my wife reminded me it is a waste of time. Like anyone will do anything but offer me some scripted lines to "make me feel better" All I will say is your customer deserves better, and it's a shame we will not get it

user_nq8n1g

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4 hours ago

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The Manahawkin Store location lack of Customer service.

Hello, I have had to go into my local store for a few things, and each time, the experience gets worse. I am not sure what your staffing model is or if the manager is just incompetent or unaware of peak times, but the wait times are horrible. On one of my last visits, I got there around 3:15 PM; the

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Comet

All I keep getting other three floating dots channel never comes on

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Channels and Programming

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COMCAST deleted my personal information AND LIED about it!

COMCAST foreign Customer Service IS TRASH!!!

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Xfinity Compliments

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Terrible service!

I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th

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Thanks for reaching out here on Forums @user_gmf4uy Emails are very important, are you using a mail app? or browser? how are you checking your email?

XfinityKam

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4 hours ago

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email

Email not working says server error

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user_03rcnm, I would like to take a look at your account and see what needs to be done.  Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direc

XfinityAngie

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4 hours ago

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TERRIBLE WORK IN SWEETWATER, MIAMI

They installed the cable. They didn't even know where the junction box was. To make matters worse, they ran the cable outside the property, leaving it on the sidewalk. We called to report it. Six technicians have come during our work hours, left, and nothing has been done. They even came to install

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@user_t9blb6 How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? Exactly what happens when you try to send?

Latoque

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4 hours ago

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EMAIL

I can receive emails but not send them What is a solution that you can recommend

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When you sign in to your account online are you making sure that you are using a Primary or Manager level account?

XfinityPeterH

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4 hours ago

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I can't get to certain parts of my account online

The page says to verify my email and phone number so you can log me in "securely". I'm already logged in, and everything is already verified. This happens in several places, for instance trying to add a new account to link for auto payments. This is the error: You can't add a new payment method yet

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Thank you for reaching out to our team with your question about the options to stop your service. You can do that through your Xfinity app or at the Xfinity.com/myaccount site. We can also assist you from here with that request if needed.

XfinityJohnG

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4 hours ago

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Cancel

Help me cancel online please

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Thanks for meeting us here today in our community, @user_nfo0jb. I'm sorry to hear about your experience, and frustration with the billing concerns. I'll gladly look into this again. Please send us a Direct Message with your full name, and complete s

XfinityLinda

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4 hours ago

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Told I owe nothing and account closed then told my overdue balance will be sent to debt collections?

I’ve been called and texted tons of times about an overdue balance but every time I speak to someone they have told me that my account is closed and I do not owe anything. Then today I received another call threatening me with debt collections and that I do owe something. When I tried to get some cl

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@user_orcgsl You could export a copy of your Comcast contacts to your computer, then import them into Yahoo.  First in the Comcast account, open the Inbox page and click on "Address Book" at the top of the page.  On the landing page in

Latoque

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4 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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user_5b8417 Are you checking the email in the web browser or on your phone/laptop? Thank you very much for taking the time to loop us in on the situation.

XfinityTommy

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4 hours ago

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Email Not Working Says Offline

Email not working. Says its offline. Cant do anything except read emails in the inbox. [Edited: All Caps]

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@RadianWear​ yeah, we have a bit of early adopter syndrome at the moment. You'll get there!

user_wnclq1

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4 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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This is helpful. While still an inconvenience this is a partial solution for many people. We all shall still pray for Xfinity mobile being supported on android 10/11 devices in the near future.

BartholomewIII

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4 hours ago

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Xfinity App is no longer working

I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared

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@MAR-415 thank you for using the Xfinity Community Forums page to reach out. I understand that you have been coming across a TVAPP error code. I would be happy to take a look at what is going on with things on our end. Please send us a direct message

XfinityMarcus

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4 hours ago

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M4
NOW TV Roku TVAPP-00500

I am a NOW TV subscriber using a Google Mesh network in Bridge Mode. The Xfinity Stream app works perfectly on mobile and laptops, but both of my Roku sticks throw TVAPP-00500 on Live TV only. A chat representative tried sending a standard modem refresh, but it did not resolve the entitlement mismat

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user_caa3ef Thanks for reaching out, and letting us know! Do you have more than one Xfinity TV box in the home, and is it happening on all TVs?   

XfinityMartyR

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4 hours ago

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

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Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

user_oqpxx7

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4 hours ago

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I’am looking for a Brother’s HL-3170CDW printer

Brother’s HL-3170CDW printer

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Hey there, @lyee853344, thanks for reaching out through Xfinity Forums regarding your billing details. We want to ensure that you are being billed correctly. I would be happy to take a look at your billing to confirm. Please send us a Direct Message

XfinityJeniece

 commented 

4 hours ago

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Chat quote doesn't match bill

Just to let people know that a quote on chat with an agent may not match your bill. I chged tv plans, was quoted a price on chat & agent even confirmed. Bill came & it was $10 higher. Tooked the hard copy chat to a store. All they could do was a one time credit. This is HORRIFIC business practice! L

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Terrible service!

I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and th

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Customer Service

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