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Can't Get To Edit WiFi Equipment
I can't seem to access the "View WiFi Equipment" for my modem so that I can enable Admin Mode. How can I get this resolved?
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Xfinity App
Thanks for the additional info, user_vykkcm! Does this only occur when using Steam, or have you noticed this when downloading games with other platforms (i.e. Epic, Origin, Blizzard) or when downloading any other file types?
Ethernet stops working - looks like there is an IP conflict
I have two PCs plugged in via ethernet in my house. Connection is running from my Xfinity Gateway to a switch with 4 ethernet ports in it. 2 ports feed into wi-fi extenders and 2 of them feed into PC in my office and PC in my living room. If I have PC 1 on and turn on PC 2, both will disconnect and
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Thank you for reaching out on our Community Forum! As a troubleshooting step, can you try disabling RCS (Chat Features) in the Google Messages app and then test your messages again? Open Google Messages > Settings > Chat Features > turn Cha
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Good evening, and thank you for reaching out on our Community Forums @liliwings, we appreciate your time. I understand that you're looking to stop receiving promotional communications. You can manage your communication preferences, including market
How can I speak to a human agent?
Hi, a few weeks ago I spoke with the chat bot. I do not want to receive promotional emails. I’m an old lady who was fed up with the emails. The chat bot assured me it was taken care of. Again today I got another promotional email "free iPhone 17…”. Again tonight I asked a chat bot named "Nikita" to
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I understand how that can be an extreme inconvenience, I will assume that your services are being affected by this issue correct @user_pae3o3?
Wall outlet broke
The wire that goes into the wall, snapped off and is still in the wall. I need to have help getting it fixed
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Broken inside wall adapter
the wire that goes from the modem into the wall broke in the wall I have called you guys and all I get is your stupid computer that gives me no help so now I am texting you here if you can’t fix it you won’t get paid
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Moving: same account need to start service at new address and stop service at old address end of month
I would like to have services at both my old address and new address while I'm in the process of moving. Please let me contact you directly. I will need my service active at the new address starting this week, and keep my service active at the old address until end of the month. I have my own equipm
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Your Home Network
Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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Wall outlet broke
The wire that goes into the wall, snapped off and is still in the wall. I need to have help getting it fixed
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Customer Service
Error when streaming $1 movie
The movie stops within 2 to 4 minutes and screen says unknown error
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Xfinity Stream Website
@Asyd Thank you for sharing the screenshots. We'll have to take a closer look. Please send us a Direct Message with your name and address. 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon. 3. Click the "Sta
High jitter / Latency issues while playing GPS games online
I got xfinity installed in Feb and in June I started having issues with internet while I have been playing online competitive games like Counterstrike 2 I have been facing constant lag and jitter issues everytime and everyday. Been playing on wifi since day 1 and didn't have any issues before no cha
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@Opus18 I would say that contacting Norton may be the way to go but we will keep this open in case you do need additional help from us. Let us know what Norton says!
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Yes 109% sure. The screen shot will not show up here. Has some kind of error. This is a mess. Maybe I’ll call Norton because I’ve tried for 3 days and can get no password.
Gear icon
Norton requests me to go to xfinity app go to gear icon go to go to 3 rd party access to get password for my safe email from Norton. Cannot find gear icon snywhere
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Thank you for reaching out to our team here. I would be happy to take a look at any issue with your service and escalate that from here for you. Can you send me a direct message with the full name and complete address for your service? To send a dire
upload speed drops out randomly
hi so ive had 5 tech visits, I am experiencing chronic upload drops caused by upstream signal noise on the local plant. I have already had all lines and drops replaced from the pole to my modem. My upstream power is fine at 45 dBmV, but my logs are flooded with T3 timeouts and severe packet loss. Be
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Greetings, user_oox9e6! Thanks for reaching out with your I Cloud concerns. Just for further clarification, are you referring to I Cloud storage from your Apple Mobile phones?
i cloud
i cannot figure out how to get added back intom my i cloud acct we have two other family members that have it alreasdy
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We are experiencing the same Error Code-04277. It started on 07/02/2026 on our new TV box that we received a in March. I contacted agents via the chat and spoke to multiple agents on the phone, with all of them telling me to do the same troubleshooti
JasonGuerrero2764
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Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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