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Canceling my subscription
I was on the phone for 55 minutes today at 4:00 pm EST the rep do not help me and hung up on me.
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Customer Service
Cannot download my bill as I have in the past. Hard to even find my way on the website to where billing is. When I get to the place where it shows download bil, all I get when click is " undefined is not an object (evaluating 'i.slice')
Can't view my bill
I'm trying to view my bill on the website and i get "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." please bring this to the attention of your developers and fix it.
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Horrible customer service
I had the worst service today at 4:00 EST. The representative had me on hold for 55 minutes and hung up on me. I’m going to report this to the news and cancel my xfinity subscription.
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Customer Service
Rob55 The issue here is that it is only happening when using Safari it may indicate it has a firewall or a setting that is blocking the site after the update.
Login nightmare
Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????
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I hate to hear about your issues with your account. However, I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfini
Being charged after canceling
I canceled my services in dec paid off my remaining balance and get a email the other day about turning in my equipment to bring my bill down! Short story when I paid my bill off the guy said my account was reactivated and there was no note of a disconnect of service and now I’m being forced to pay
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2 accounts
My name is [Edit: Removed personal information] I reside at [Edit: Removed personal information] I currently have 2 accounts, this one whose monthly payments are $133 and account number [Edit: Removed personal information] for $55.90 for 500Mbps which I have been paying. Please let me know what is g
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Billing
Being charged after canceling
I canceled my services in dec paid off my remaining balance and get a email the other day about turning in my equipment to bring my bill down! Short story when I paid my bill off the guy said my account was reactivated and there was no note of a disconnect of service and now I’m being forced to pay
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Billing
user_0js92t Thank you for stopping in for help with your connection and hotspot concerns. The lock would mean you have a secure connection if connected to the Xfinity public hotspot and not your home wifi that may be the case. You can check out our H
Remove Hotspot
Hi, The past 2 days internet has been freezing. And cutting out for long periods. I have reset it, unplugged it and I noticed that usually my infinity wifi has the lock next to it. But now it doesn't. I'm nor sure it that has something to do with it. But I would like my taken back off. I don't want
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No. Not that I’m aware of or willing to do.
Login nightmare
Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????
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Thank you for your feedback, user_18lv1b. Just to confirm, have you tested other equipment to see if it helps?
Upstream Channels not locking
Hi, I need help with a clear upstream signal issue on my XB8. My modem cannot lock the required upstream channels. Upstream channels 1, 2, and 3 all show “Not Locked,” and my DOCSIS 3.1 OFDMA upstream channel (41) is locked but has a symbol rate of 0, which indicates the CMTS has disabled it due to
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fdpevey Thank you so much for stopping by to help with the XRE error message you are getting on your wireless TV box. That would be frustrating to have to redo the troubleshooting, but we are here to help. With the wireless boxes, most of the i
Sooooooo Frudtrated
Wireless TV box getting error code XRE – 03090 when trying to change to a different channel. I have been jumping through the hoops on my telephone for the last hour and cannot get the Xfinity assistant, but to do anything but ask the same question over and over again. I reached a bot that we restart
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Hi @user_3kgje1, we appreciate you posting on our Xfinity Forums. I'd like to do everything I can to help! First off thanks for providing the general troubleshooting you've done on your end including trying across multiple devices and on different ne
Some websites and software cannot connect to the Internet
Hello, as mentioned in the subject line, I encountered this matter on Monday. Overall, everything works fine before this Monday. However, several websites, including the trading app on my laptop from those websites, suddenly can not connect to internet. I used All my family devices (laptops & cell p
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@Rob55, Is there a way for you to revert the last update to see if that is what is causing the disconnect?
Login nightmare
Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????
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Switch and Remove Temporary Cable
Hey, I signed up with Xfinity two months ago, and they set up my connection with a temporary line running across my front yard. About a month ago, after the utility lines were marked, I saw an Xfinity crew come and finish laying an underground line to my house. I was told Xfinity would schedule some
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Devices and Equipment
Why do t I get a bill
I am being ripped off and haven't gotten a bill yet and I'm not supposed to have paperless billing.
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Guidelines
I first noticed it yesterday. I don’t login every day. I also did the update yesterday. I think—not positive—that it was after the login
Login nightmare
Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????
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Hey there user_3bjq4c. Here is some information on unpausing devices. To unpause devices on the Xfinity app, follow these steps: If a device is individually paused, select the paused device from the WiFi section. Tap Unpause Device.
paused devices
My internet was running slow when I was trying to upload a video on my computer, so I used the app to pause several devices, hoping to speed it up. I selected to stay paused until I unpaused. Now I can not access the app to unpause my tv's and phone. What do I do now?
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@Rob55 When did it start? Was it after the update or before?
Login nightmare
Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????
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Good afternoon user_vau0l4. I can assure you this is not the experience we want for you. I would be more than happy to review your account, and happy to assist you further. If you could send our team a direct message with your full name, the na
XfinityJon
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Horrible customer service
I had the worst service today at 4:00 EST. The representative had me on hold for 55 minutes and hung up on me. I’m going to report this to the news and cancel my xfinity subscription.
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