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But will we double billed? From xfinity and paramount?
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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@XfinityRichard hello, I need to update my last name as my legal last name has changed recently. I am still the owner of the account though. Thanks.
Name Change / Direct Message
How do I send a direct message and to who for name change documents?
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My Peacock subscription was accidentally cancelled due to a system error. The error was fixed yesterday and my subscription was restored. I do not know what the actual system error was.
peacock
My Peacock subscription through Xfinity was cancelled and now it wants me to pay with a credit card. Please help fix this
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Hello @user_poj26j and thanks for posting your concern on our Xfinity Community forums. 😀 It sounds as if you've had a frustrating experience trying to make a payment and running into issues with the website.To help narrow this down, could you shar
Website is unreliable
The Xfinity website crashes every time I want to pay my bill. I cannot enroll in autopay, so I must use the website. I cannot pay my bill, however, because the website always has issues.
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Why Xfinity cannot make automatic refunds for customers experiencing planned outages?
Regarding Xfinity customer service: A number of families, including my own, in my neighborhood received notices every day for a week (Monday through Friday) that service would be interrupted due to scheduled work on the network. When I contacted Xfinity to request a credit, the representative initia
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Billing
Website is unreliable
The Xfinity website crashes every time I want to pay my bill. I cannot enroll in autopay, so I must use the website. I cannot pay my bill, however, because the website always has issues.
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Customer Service
New customer. Getting extremely low bandwidth.
I moved into this new apartment unit. previously had xFinity at a different apartment unit within the same complex and didnt have an issue. See the attached speed test.
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Customer Service
Thanks for reaching out @user_2o2m01! This sounds like a Peacock entitlement linking issue, where your Xfinity account is still tied to a previous Peacock account, which can happen after a move or account change. Since you recently moved and already
peacock
I just upgraded my Xfinity plan to GIG and that comes with 2 YR sub to Peacock premium. I activated it on the Xfinity portal and when it got to Peacock I receive an error saying this: Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_2726734 I did move
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Fantastic news, user_aa3554! In the spirit of the forum and to potentially help others searching for answers here in the future, would you be open to sharing a bit more about the issue you ran into and how it was resolved?
peacock
My Peacock subscription through Xfinity was cancelled and now it wants me to pay with a credit card. Please help fix this
Question
The problem was resolved
peacock
My Peacock subscription through Xfinity was cancelled and now it wants me to pay with a credit card. Please help fix this
Question
user_efe728. What happens when you try to say "program remote" into the voice command? Is the box responding to that at all?
Remote issues
Remote is lighting up, tried recommended reset method of holding A followed by 9-8-1. Still not luck connecting to cable. Volume works. XR15.
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Have you tried simply signing out and back into the platform?
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
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Hey @JayceBond007. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to confirm the subscription and eligible speeds for the location. If you could please send me a [Modmail message](https://www.re
2 Gig 250 Meg Upload Speed Issues
I have spent a week dealing with online chat support and a few calls from God knows where call centers. I have changed over to the XB8 Modem and we are still capped with 1.4G download and 40 Megs upload. - This final call was the online CSR telling me it my equipment issue. I have a Orbi970 hard wir
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Thanks for stopping by the community forums for help, user_aa3554! To get a better idea of what we need to do to help, were you receiving Peacock for free with your internet subscription or Xfinity Membership tier, or through Xfinity StreamSaver? &nb
peacock
My Peacock subscription through Xfinity was cancelled and now it wants me to pay with a credit card. Please help fix this
Question
Perfect, to begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (penci
False Advertising - Internet Speed Upgrade
In an attempt to upgrade my internet speed, I logged into my account (shows me as a Diamond Member -- whatever that means) and selected the option to manage plan. Under 5 year options, it offers me an upgrade to 2 gig internet speed for $85 a month. There is no fine print saying this offer is for ne
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I did try that and remote is connected to the TV i believe but wont connect to the cable box.
Remote issues
Remote is lighting up, tried recommended reset method of holding A followed by 9-8-1. Still not luck connecting to cable. Volume works. XR15.
Question
I would appreciate that
False Advertising - Internet Speed Upgrade
In an attempt to upgrade my internet speed, I logged into my account (shows me as a Diamond Member -- whatever that means) and selected the option to manage plan. Under 5 year options, it offers me an upgrade to 2 gig internet speed for $85 a month. There is no fine print saying this offer is for ne
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@user_aaebn2 Yes, I can definitely see how this would all be quite frustrating while trying to enjoy your programming. I had another thought as well. Have you run updates on the Vizio TV's software? Maybe it's not the Firestick, and could be the TV i
Visio TV and Amazon FireStick issues
I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu
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why so many Just a moment, you've caught us in the middle of a quick household update"
Ever since an upgraded router was sent and install I keep getting this message when I turn on a TV that was powered off; "Just a moment, you've caught us in the middle of a quick household update" And if I don't, I just get a black screen, not the last channel when I shut it off, and nothing will ha
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X1
Hey there, user_b21wfi! We appreciate you posting on our XFINITY Forum. It is vital to have a strong connection at all times. It is never a great situation to experience slow speeds. Rest assured, you have reached the right place for help! Were you c
XfinityNatalie
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10 hours ago
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New customer. Getting extremely low bandwidth.
I moved into this new apartment unit. previously had xFinity at a different apartment unit within the same complex and didnt have an issue. See the attached speed test.
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