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@Fidhle007 This isn't the experience we want any customer to have, and my team can help with your account concerns. Can you please provide what you're trying to do with your account?
Customer service is a joke, it's time for a new provider
After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I
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The playback setting is set to best play available. I tried rebooting the modem and reinstalling the app and it's still low resolution.
Streaming app is low resolution on Samsung Galaxy A9+ tablet
The Xfinity Streaming app is low resolution on my tablet. It was fine at first but went to an unwatchable low resolution. I tried factory reset on tablet and re-download the infinity stream app and it's still low resolution. The tablet plays all other streaming apps perfectly. It's just xfinity stre
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Unable to receive email
Hello I am unable to receive email from subscription service for a long time now. Sender is in my contact list and is not going to my spam folder. Is there a way to resolve this?
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Sign-In and Account Management
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
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Plan
Me either. I can't get to the Starz app where I have a subscription. How do I do that
Starz app
I can't get to the Starz app to watch their programming. How can I download it onto my tv
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Matthew McCray
Thanks to Matthew, I was able to be in and out of the store very quickly with my new device in hand. I appreciate the service from the entire staff and overall it was a pleasant experience :)
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Xfinity Compliments
Starz app
I can't get to the Starz app to watch their programming. How can I download it onto my tv
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Devices and Equipment
Thanks for stopping by to reach out through the community forums, user_4llo5g! I'd first like to say congratulations on the new home! We'd be more than happy to get the process started to have our lines run to the house. Please send us a direct messa
New Construction Needs Comm lines installed
Building a house we are ready to run comm lines into the house.
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@XfinityMatthew What you're saying is as a customer - we've got zero importance to your company. You could have said "We care about your concerns - we are actively negotiating - we expect and are hopeful in finding a new resolution etc". BU
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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"Access Denied / You don't have permission" messages are issued by the destination site, not by Comcast. It's likely the sites or their webhost/network are blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=my
Getting an "Access Denied" message on many websites
Please help. I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router. Tried the following: Clearing cache & cookies Allowing third-party cookies Different
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Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement
I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast
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Sign-In and Account Management
Customer service is a joke, it's time for a new provider
After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I
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Customer Service
Closed
Feedback Regarding Recent Changes to Autopay Discount Policies
To the Customer Feedback Team, I am writing to express my disappointment regarding the recent changes to the Xfinity autopay discount structure, specifically the removal of the discount for credit card payments and the requirement to link a bank account to receive the full incentive. While I underst
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Billing
New Construction Needs Comm lines installed
Building a house we are ready to run comm lines into the house.
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Customer Service
Once you're in you mean nothing. They called me the other day to ask how my experience was (a day after wasting hours trying to change my current plan) and flat out told me to cancel and restart because then they could help me out... Of course trying
5 yr set price doesn't seem to apply to long time customers like me
I've been with Xfinity since it was Comcast, yet I never seem to get any perks like a reduction in price for being a long time customer or 5 yrs. set price, like is currently being heavily advertised. My question is simple, Why?
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Hello @user_vp6ekd, and thanks for reaching out on our Xfinity Community forums for assistance. I can really understand how frustrating this must feel, especially after making a full payoff and then having to go back and forth seeking documentation o
XfinityCliff
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10 hours ago
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Urgent Escalation: Missing Payoff Receipt for iPhone 17 Pro - Account Reference Required
Dear Xfinity Management Support Team, I am writing to formally request immediate assistance regarding a missing financial receipt, following an unacceptable customer service experience. On April 23, 2026, I made a full payment of $825.01 to Xfinity to finalize the payoff for my iPhone 17 Pro. Despit
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