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@XfinityJustinC is there a reason why it’s only being marked as paid in full and not removed from the credit report if the debt is being fulfilled ? I was advised to only pay if credit sunrise is being notified to recall the debt since it has been
Collections
Hello I had my account go to collections. I contacted sunrise credit and told me most of the charges are for equipment I still have and can return. I asked for a pay for deletion off my credit and they said they cannot do that . If I go pay in the store and return equipment will comcast recall the d
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See this support article for instructions making an Xfinity Store appointment; https://www.xfinity.com/support/articles/schedule-appointment-online
make an appt. to review my plan, etc.
Would like to make an appt. at the Jupiter location to review my service
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Good morning @user_sx6614, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear about the issues with the watch, but you have come to the right place for assistance with this issue. Coul
Apple Watch [Edited]
I have been a customer for 9 years and got scammed by an agent telling me I got a free Apple Watch. Of course, there was no mention of a fee or 3 years contract. What a scam. i called customer service within an hour of agreeing to the watch and told them I don’t want it and to cancel everything and
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@laura632 that is a great question. The email won't be sent until the payment is made, and wanted to help get the proper expectations set up that once paid the Collections' info will be updated to "paid in full" or "satisfied". This typically updates
Collections
Hello I had my account go to collections. I contacted sunrise credit and told me most of the charges are for equipment I still have and can return. I asked for a pay for deletion off my credit and they said they cannot do that . If I go pay in the store and return equipment will comcast recall the d
Question
@XfinityJustinM I apologize I don't know anything about this, I just found it while searching. I need help with my account and service, I need to speak with somebody, what would be the beat way for me to do so? Thank you for your help a
Please Contact Me [Edited]
I can't seem to get in touch with a customer service representative for anything, I've tried here and multiple different phone numbers. I NEED TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. [Edited: "Personal Information"] [Title Edited: All Caps]
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Tech not showing up
Every time I need you to come to fix my cable you never can find my house. I have told you over and over again where I live.
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Customer Service
I would like to add to this... I am also not seeing certain DVR programs in the Last Watched list. For me, it seems to be specifically cloud DVR recordings. All other recordings, channels, and on-demand programs appear on the list like usual.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Can you link one of these packages? I only see peacock bundles since the page has peacock preselected
Why does every streaming bundle include peacock when a lot of us already have it as part of our internet?
I get Peacock with my 1 GIG internet package. Why does every streaming bundle include it when a lot of us already have it? Charging us twice for Peacock makes the bundles not worth it.
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Let me review the internet account to see if there is anything there that is causing the transfer problem user_1nx88k. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a
Unable to switch to NOW mobile to Xfinity mobile for weeks !
Hi All, I have been trying to move from NOW mobile to Xfinity mobile ( postpaid ) for almost last 1 month I been struggling between showroom , virtual assistance and chat assistance but no luck so far. Every time they are saying different reasons and close the ticket. Is there any way out to move my
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Hello @user_w4dsas,Please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate publ
Please Contact Me [Edited]
I can't seem to get in touch with a customer service representative for anything, I've tried here and multiple different phone numbers. I NEED TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE. [Edited: "Personal Information"] [Title Edited: All Caps]
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yes I reached out to chat assistance in portal many times and no luck hence I posted in forum for support
Unable to switch to NOW mobile to Xfinity mobile for weeks !
Hi All, I have been trying to move from NOW mobile to Xfinity mobile ( postpaid ) for almost last 1 month I been struggling between showroom , virtual assistance and chat assistance but no luck so far. Every time they are saying different reasons and close the ticket. Is there any way out to move my
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@XfinityMatthew Thank you for your reply .. I have the equipment ready to return and pay any other fees owed asap. I was advised to get an email first sent that debt will be cleared once paid and collection agency will be informed once I return equ
Collections
Hello I had my account go to collections. I contacted sunrise credit and told me most of the charges are for equipment I still have and can return. I asked for a pay for deletion off my credit and they said they cannot do that . If I go pay in the store and return equipment will comcast recall the d
Question
user_cknoo3 Thanks for reaching out to us today about reactivating TV service. I would be happy to review the account to assist with getting it back on for you! Can you send us a direct message with your full name, name of account holder (if di
Seasonal temporary
guess my name is Thomas. I have been on the phone multiple times to get my TV service turned back on all my bills caught up. Can we please get this taken care of
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@user_nctl9d - You've come to the right place! We can definitely look into getting this fully resolved for you :) Could you please send our team a direct message to continue? To send a direct message: Ensure you are first signed in, then you will
Why can't Comcast figure out how to fix a drop to my home after 3 attempts to have it fixed?
I have been to the Xfinity store, contacted repair and even the billing offices. It doesn't seem that Comcast can figure out how to have a tech come out and fix the drop to my home AFTER 3 ATTEMPTS! I really appears that you want to charge an install fee instead and have your people come out and dri
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Hello @user_p40vwf Thanks for reaching out. We'd be happy to take a look at the account to see what is going on. Any package orders or changes are sent to you for approval. So we should be able to see any agreements that were approved on the account.
Charged the incorrect amount on bill
On 2/13/26, I signed up for service over the phone and agreed to a monthly rate of $60 including all quoted fees. I was instead billed $110 I contacted Xfinity multiple times beginning on 3/25/26. A representative opened a ticket and stated the sales call recording would be reviewed. Two months late
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Why can't Comcast figure out how to fix a drop to my home after 3 attempts to have it fixed?
I have been to the Xfinity store, contacted repair and even the billing offices. It doesn't seem that Comcast can figure out how to have a tech come out and fix the drop to my home AFTER 3 ATTEMPTS! I really appears that you want to charge an install fee instead and have your people come out and dri
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Customer Service
Closed
Charged the incorrect amount on bill
On 2/13/26, I signed up for service over the phone and agreed to a monthly rate of $60 including all quoted fees. I was instead billed $110 I contacted Xfinity multiple times beginning on 3/25/26. A representative opened a ticket and stated the sales call recording would be reviewed. Two months late
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Customer Service
Hello @Leymo0,The equipment pickup process is handled by UPS if you opted to use that option, but Xfinity does not pick up equipment. You can find more details about returning equipment in the How to return your Xfinity equipment article. With that b
XfinityJustinM
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For the past 6 months ive been trying to contact zfinity to cancel my acc. No response
Hello im [Edited: "Personal Information"] ive tried contacting u through many means. I went back to my country (saudi arabia) before i went back i called you and u said that i can leave everything in the apartment and a person will pick it up so i travelled. After i travelled, ur website was no long
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