Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (544.8K)
Convert tv/internet bundle to internet-only plan
I would like to discontinue all Xfinity TV/video services while retaining my existing Xfinity Internet service. I am not looking to cancel my Xfinity account or disconnect Internet service. I want to convert my current TV/Internet bundle to an Internet-only plan.
Question
•
Customer Service
I had visited an Xfinity store and they told me that I could get a Wi-Fi box that was apartment friendly without needing a coax cable. So I said cool, and ordered it. I received it and it needed a coax cable and my apartment isn't built for that, yes
refund
I am noticing an ongoing trend with Xfinity in regard to any refunds. I was promised a refund of 100$ by an in person store associate and then again online through a chat agent. It's been over a month and I have yet to see any money returned to me. Getting ahold of someone is impossible as most of t
Question
Thank you for your prompt reply. I've sent a direct message. Looking forward to hearing from you.
Incorrect Internet Bill Amount
I am writing regarding a billing discrepancy and a multi-product promotion that was promised to me when I upgraded my services, which has not yet been applied correctly. On September 12, 2026, I spoke with an Xfinity live chat agent (Agent Gauri) to update my home internet plan. During our conversat
Question
@user_2rbnkn Thanks for adding a post and letting us know. The best ways to get into a repayment plan and restore service is with the Xfinity Assistant https://www.xfinity.com/xfinityassistant. It will help set one up and allow you to keep service ac
Xfinity Mobile – Financial Hardship Payment Arrangement Request for Disconnected Line
Hello, my Xfinity Mobile line has been disconnected for nonpayment. I've already tried the billing chat, but it keeps directing me to call. I'm requesting assistance in writing because I'm unable to handle this by telephone. I'm experiencing financial hardship and want to arrange installment payment
Question
Good evening @Over_it8675309. Our team can review your mobile account to determine what happened. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: &
Xfinity not taking accountability
I signed up for a plan back in December of 2025, and the only reason why I got the plan was because it told me I would be allowed to upgrade my phone twice yearly after two billing cycles. Also, my contract states it’s for 24 months. but now I’ve been told that that was a mistake that I’m under a 36
Question
Hey there, @user_Robyn1121, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting. I can understand the concern, especially when the cellular feature isn’t working as expected.
Why Am I Paying $10/Month for Apple Watch Cellular Service If It Requires My iPhone?
Title: Why Am I Paying $10/Month for Apple Watch Cellular Service If It Requires My iPhone? I recently purchased a cellular-capable Apple Watch and activated Xfinity Mobile’s $10/month paired smartwatch plan. My understanding was that this plan would allow my Apple Watch to connect directly to Xfini
Question
Bailey_B I appreciate you troubleshooting. Do you see any service interruption notifications from the Xfinity app by any chance? I just want to make sure that there is no active service interruption or planned maintenance.
Massive Bufferbloat and intermittent Issues over the past month
Just over a month ago I started having really bad rubber banding and pack loss while intermittently while playing online games. I reported the issue to xfinity and they sent out a technician who replaced the cable in the wall and my gateway which was about 5 years old. This issue has not resolved it
Question
I just spent another day on this with Corporate Digital Support on Reddit. Although the first agent who picked this up last night indicated this was a "known issue" with a "known solution", this is still not resolved. Part of the problem is that when
New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
Question
Good evening @user_zvx7e6. Are you still having issues with your TVs?
TVs not working
Already unplugged modem. Both TVs not working. They were doing work and switched me over to some extended internet. Still says I'm not connected
Question
Good evening Rick_09357. We can certainly look into this further for you. Before we look into changing the box, we could certainly complete some troubleshooting and diagnostic checks. What troubleshooting steps have you taken so far?
Slow XG2v2-P TV Cable Box
A Xfinity technician replaced my existing XG1v4-A TV cable box with an XG2v2-P TV cable box. It is the master box. I have two other TV cable boxes. This new XG2v2-P box is very slow in loading and changing TV channels and responding to commands from the remote. Is there a faster, alternative TV cabl
Question
A promotionial manual override
The sales rep ordered my personal Apple Watch under a standalone line tier by mistake. Front-line support says changing it to a companion line will drop my promotional credits. I need a specialist to transition this to a companion plan while manually preserving my hardware promo.
Question
•
Devices
Accident rental
My 5 year old accidentally rented a movie, it has not been watched but it started it for about 8 minutes, can I get it cancelled?
Question
•
Xfinity Stream Website
Hey there, @user_rypzxz, thanks for reaching out through Xfinity Forums regarding your account and connection. I can understand how frustrating it is to have your Wi-Fi repeatedly dropping, especially for several days. Since you’ve noticed work
WiFi is going in and out
Hello, WiFi in my building/area has been going in and out for the past few days. I’ve seen Xfinity trucks out here working but it seems like the problem is getting worse! One of the men in the trucks said they’re working the problem. How long is this issue expected to last?
Question
Inconsistent Information when moving
I want to share my feedback regarding my recent experience trying to arrange internet and T.V services for our new home, while coordinating the cancellation of services at our current home. I spoke with a sales rep on the phone who offered me a very competitive five-year new customer promotion for i
Question
•
Customer Service
I have to admit that once I got it that I was now dealing with Wifi it was not as difficult as it seemed. Even was able to connect other devices without trouble.
I would like to speak with an agent a real human being
I would like to speak with an agent a real human being
Question
Trade in
Hello, I need a clear answer about my iPhone 12 and iPhone 13 trade-ins. I shipped both phones on October 17, and tracking confirms delivery on October 23. Assurant also verbally confirmed receiving both devices. I’ve contacted Xfinity twice through chat and completed account verification, but I sti
Question
•
Customer Service
I’m experiencing the exact same thing. I actually went into an Xfinity location paid off my remaining balance and returned my device, logged into several accounts and have screen shots that contradict the balances Credence is attempting to collect. I
user_foxgor
commented
12 hours ago
to the conversation:
0
1
Fraudulent Account, Debt Being Passed Onto Credence Resource Management
My name is [Edited:
Question