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Help with Comcast email
I am in India and I am unable to connect to Comcast using the email app on my iPhone. It keeps telling me Comcast is not available.
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Accessibility
@XfinityJanelle Have you attempted to use the app on a different device such as a smart TV without going through the cable box? Does it give the same error? Oh, I might have discovered what you mean by "the app". When I log into xfinity.com/str
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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@XfinityJanelle Have you attempted to use the app on a different device such as a smart TV without going through the cable box? Does it give the same error? I'm not sure what you mean by "the app". And forgive me if my terminology is incor
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Someone has stolen it my motem .what do I need to do
Someone has stolen my motem .I'm with the now services .what do.i need to do
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Customer Service
My landline has no dial tone.
My landline has no dial tone. This happens at least 4 times a year. I have to get Comcast to actively my voice service. They keep shutting it off. Fix my voice service now.
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Home Phone Service & Equipment
May I pick up my gateway?
Good morning, afternoon, evening. I was just wondering if I could possibly picked up my order instead of delivery,m
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Customer Service
Serviceability Request for Line Connection from Street to House
Hi, I am in the process of renovating a 1968 home that has never had internet or cable service. I have a new Xfinity account and have an "install date" of 2/28, however, I'm fairly certain that the technician isn't going to be able to locate lines, dig a trench, run wires into the house, and activat
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Your Home Network
Elite upgrade
My phone is paid in full and it says I’m eligible for upgrade but every time I get to shopping cart it won’t let me continue. The whole reason I signed up for the premium mobile plan was for the elite upgrade. I have Xfinity internet,xifinity home security and, xifinity mobile . Why lie and say I’m
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Devices
Phone trade in phone trade in
I sent my phone in 6 weeks ago and have proof of delivery. No response from Xfinity and the sales rep won’t respond to my email. You can’t get a person on the website to assist. Now what am I supposed to do?
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Devices
@XfinityQuemekia Go to Settings (gear icon) > Privacy > Clear Cookies and Local Storage. Good thought. When I tried that, I only found an option to delete local storage, not cookies. And I'm sorry to say that did not work. After de
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Moving: Old bill but new complex has their own wifi
Hello, I have an old xfinity bill from when there was a disconnection. I am moved to a new place where their xfinity WiFi is included in the rent but I can seem to access the WiFi without paying my old bill, is this correct? Is there something I’m missing? Thank you
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Billing
Typed wrong Apartment #
I typed the wrong apartment # when setting up my service [Edited: Personal Information] and it should be [Edited: Personal Information]. I am unable to change my address online and it says looks like your move requires a bit of extra attention and gives me a number to call. However, the next call ba
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Sign-In and Account Management
user_f184cq, hello there and thanks for joining the thread. I understand your concerns. When it comes to recordings, it can be due to many circumstances. Licensing, expiration of the recorded material and potential space. Do you have the X1 box?
Xfinity Stream recordings missing
I have two shows on MSNBC that I record every morning. When I logged in, one was being recorded. However, the one that should have finished was missing. When the second one finished, it vanished as well. The episodes are not even available on demand. What gives?
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telnicki, hello there and oh no! I am so sorry about your experience and the need to have it. I understand how important this is for you. The Xfinity Email address can be used if it was loggined in to the account using the Xfinity Email website in th
Reactivate Closed Email
I've seen several posts about this but I can't figure it out. When I follow the link on those posts it says "loading email" and then says my old email wasn't in use and I didn't sign in after 90 days so it's closed now. I need this email to get a verification code for something else. Is there a way
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Should the DVR light go off when tv is off
Should the DVR light go off when tv is turned off during recording
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X1
That "already linked" error usually happens because a Peacock account is already tied to you through Xfinity, either from a past trial, a previous promotion, or an old email address. What happens when you sign in to Peacock, does it show subscription
Your Xfinity account is already linked to another Peacock account
I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea
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Reactivate Closed Email
I've seen several posts about this but I can't figure it out. When I follow the link on those posts it says "loading email" and then says my old email wasn't in use and I didn't sign in after 90 days so it's closed now. I need this email to get a verification code for something else. Is there a way
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Sign-In and Account Management
user_tw2ktj Thank you so much for reaching out for help with your services. This is not the experience you should expect, and we appreciate you letting us know you are still having issues. When your services are not working, are you seeing an alert w
Constant service outages
For the last 3 weeks, we have been having multiple service outages, internet and tv, daily. A tech came out 2 weeks ago and said the problem was resolved but it’s actually worse now. I work from home, so this is not sustainable. If you can’t straighten out your issues I’m going to have to cancel. Yo
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user_q0wsi9 My team can look into your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar
XfinityShawn
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False charges on debit card
I have a charge of $25.00 on my debit. I don't have an account with Comcast or Xfinity.
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