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user_wb1b1x Good morning, and than you for reaching out to our Xfinity Forums for assistance with your TV services freezing. I'm happy to help you get in this experience ironed out. Before we begin, can you please share any troubleshooting you have a
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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What modem is compatible with EPON?
Why Can’t Fiber Customers Bring Their Own Equipment? A Technical Discussion
I’m hoping this question can be considered from an architectural and product perspective rather than just a support standpoint. Historically, with DOCSIS, customers could provide their own approved equipment because authentication and provisioning were handled at the network level, not tied to a spe
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**Safety issue** Loose cable wires hanging in alley. Request for line maintenance!
How can I speak with someone directly to report a safety concern from multiple loose cable lines hanging into the alley/street along the outside of our building? Several cut ends are at ground level and extending into the alley where people walk and cars pass. The loose wires whip against windows wh
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Customer Service
I will be happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In" if necessary&bu
Loyalty discount?
I got an email from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 7, 2026. However, to thank you for being an Xfinity customer, we'll be app
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Good morning @so1234, and thanks for posting to the Xfinity forums, I hope this message finds you well. I can definitely understand the desire to want to keep the bill down, and you have come to the right place for assistance with this. Could you ple
Bellingham, WA Resident: Looking for 1Gb 5-Year Price Guarantee (Feb 22 Deadline)
My current promotion ends in June and my bill will jump by $50. I know Xfinity is offering 1Gb for $50/month with a 5-year guarantee in Bellingham until Feb 22. Verizon 5G is available at my home for $50, but I’d like to stay with Xfinity if you can match that $50 rate for 5 years.
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user_w6oc7d Hi there! Thanks for using our Forums and for allowing our team the chance to help with your two account. To get started can you shoot us a DM with your name and address? To send a "direct message" / "private message" message to Xfi
Changed internet plan, now have 2 accounts
I just changed my internet plan and it looks like I have two accounts now connected to my Xfinity ID. I don't want to get double billed and want this to get resolved.
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Formal Complaint Regarding Excessive Charges on Account Ending in
Dear Xfinity Customer Relations, I am writing to formally express my disappointment and concern regarding my account ending in . I am over 70 years old and have been paying over $100 per month for the past several years for internet service only. As a Platinum customer, I have remained loyal and con
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Customer Service
I have been having same problems for over a year. Tried everything to try to resolve. Even went into store to recreate problem. All that happened was they sold me a new iPad. I’ve dealt with tech support many, many times and done everything suggested
downloads disappear
ipad os 18.6 stream 7.24.0.1527 Hi, after updating stream, my downloads disappear when offline. Tried logging out and back in to stream app, tried reinstalling, tried syncing main dvr. Please fix, Thanks!
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I have been having the same problem for over a year. Have tried everything . Tried dealing with tech support many times. They either don’t seem to understand the problem, or tell me over and over again how to troubleshoot which I do with nothin
cannot access downloads on plane
I have absoluterly downloaded shows to my tablet. They can be viewed while connected to wifi. They are on the tablet! On a plane, no wifi, I open the app and get message there are no downloads!!!!!!!!!!!! [Edited: Language]
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Bellingham, WA Resident: Looking for 1Gb 5-Year Price Guarantee (Feb 22 Deadline)
My current promotion ends in June and my bill will jump by $50. I know Xfinity is offering 1Gb for $50/month with a 5-year guarantee in Bellingham until Feb 22. Verizon 5G is available at my home for $50, but I’d like to stay with Xfinity if you can match that $50 rate for 5 years.
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Billing
The update that they did to the rewards program is absolutely horrible. Now there is no benefit to being a diamond member because everyone else is always snatching up everything so fast that it's impossible to get anything that's worth anything. Even
Diamond tier Membership program
Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to activate the reward from within my main account, bu
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URGENT – Unauthorized Line & Refusal to Unlock Insurance Replacement Phone – 4 Tickets Closed Without Resolution
To: Xfinity Mobile Executive Support / Legal Compliance Date: February 20, 2026 From: Paul Viscovich I am writing to demand immediate resolution regarding an insurance replacement phone (Flip 4) that Xfinity is holding hostage due to gross agent error and policy violations. Despite four open tickets
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Devices
Hi, Thank you for your reply. When I first signed up for the internet 1100Mbps plan, I was informed that the price would be $60 per month for the first 12 months and $70 per month for months 13–24. However, I have been paying about $70 per month so
Loyalty discount?
I got an email from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 7, 2026. However, to thank you for being an Xfinity customer, we'll be app
Question
Changed internet plan, now have 2 accounts
I just changed my internet plan and it looks like I have two accounts now connected to my Xfinity ID. I don't want to get double billed and want this to get resolved.
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Customer Service
Hello @user_2zkruv, thank you for taking the time to post on our community forum, If you sign in to your Xfinity app or Xfinity online account and look under billing you should be able to see your future bill. Let me know if you need assistance locat
Loyalty discount?
I got an email from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 7, 2026. However, to thank you for being an Xfinity customer, we'll be app
Question
Loyalty discount?
I got an email from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 7, 2026. However, to thank you for being an Xfinity customer, we'll be app
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Billing
user_4904b3 Hi there! Thank you for bringing this matter to our attention and our team is happy to work with you to secure those lines. We are sorry that it has not been addressed and we are here to make this right! In order to get started can you pl
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**Safety issue** Loose cable wires hanging in alley. Request for line maintenance!
How can I speak with someone directly to report a safety concern from multiple loose cable lines hanging into the alley/street along the outside of our building? Several cut ends are at ground level and extending into the alley where people walk and cars pass. The loose wires whip against windows wh
Question