Xfinity Community Forum

Horrible support

Where do I begin? I had xfinity internet/tv service before buying a house with my husband. He had direct TV. We chose xfinity to bundle with the mobile service. I went to transfer but they wanted to increase my internet service so I canceled and had my husband start new service for the new customer

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Customer Service

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Amazon voucher code not working

I got an amazon voucher for books today but when I try to redeem it, it tells me there’s an error and won’t work i’ve tried many different ways and have also tried contacting xfinity support who told me to fill out a report that won’t load.

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Customer Service

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whats even the point of these forums if you guys have everybody resolve everything in DMs anyways?

user_5fs8wt

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9 hours ago

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J

Something unexpected happened.

I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact

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No internet

Modem is saying it is connected but no internet access

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Your Home Network

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My work VPN get limit for downloading large files

I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th

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Your Home Network

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Good luck. It's actually bordering on criminal how hard it is to do this. Shame on everyone involved.

user_1o5gi1

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10 hours ago

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cancel services when I'm overseas

Hi, I want to cancel all services. But I'm already overseas and can't arrange callback. Can you help me initiate the process?

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cancel services when I'm overseas

Hi, I want to cancel all services. But I'm already overseas and can't arrange callback. Can you help me initiate the process?

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Customer Service

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With Automatic Payments disabled, are there any future dated payment scheduled? Would you also be able to try and remove all payment methods to see if that helps with the removal of the Xfinity ID @user_4y54t7?

XfinityDemitrius

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10 hours ago

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Help me remove a user from household. The user removal function doesn't work.

I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y

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This has been really frustrating as they are marking lines across multiple properties and I've gone through both the contractors and Xfinity customer service reps.

user_6txufs

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11 hours ago

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U

Bury Cable Work Order still performed after cancelling

I recently canceled my Xfinity service due to a faulty line issue. When I canceled my account, I was informed that the work order for the line repair/burial was also canceled. However, third-party contractors and utility locators are still repeatedly coming to my property to mark the ground and atte

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Bury Cable Work Order still performed after cancelling

I recently canceled my Xfinity service due to a faulty line issue. When I canceled my account, I was informed that the work order for the line repair/burial was also canceled. However, third-party contractors and utility locators are still repeatedly coming to my property to mark the ground and atte

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Customer Service

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user_s1we2t Are you seeing an error code/message appear when trying to sign in? Could you please provide a few more details of the issue you're having?

XfinityShawn

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11 hours ago

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Email

Why can’t i get into my email?

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Temporarily blacklisted IP Address Using the iPhone mail client

This keeps on happening to me when I use any WiFi when I am traveling. I have multiple Comcast.net email accounts that work fine on cellular or when I am home. When I travel and have to connect to another WiFi, due to a bad cellular signal I get prompts to put my password in for each email accounts.

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Sign-In and Account Management

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How do technician fees work? Blindsided by $100 fee and visit that did not resolve our issue

We have been having issues with our connection dropping and reached out to xfinity to resolve - they sent a technician to our home who swapped out our gateway and told us that it was a faulty gateway with a poor fan cooling system. We were even advised by the technician to reach out to a manager at

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Your Home Network

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I turned off automatic payments, restarted and refreshed the app. There was no effect. The same message as before re: scheduled payments appeared. Someone else posted here that they turned off auto payments also, and there was no fix.

user_4y54t7

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11 hours ago

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Help me remove a user from household. The user removal function doesn't work.

I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y

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No problem. We are here when he is ready. I hope he has safe travels.

XfinityJeffB

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11 hours ago

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iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

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Okay gotcha! I would suggest turning that option off momentarily, and then seeing if it'll allow you to make the changes then.

XfinitySeth

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11 hours ago

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U

Help me remove a user from household. The user removal function doesn't work.

I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y

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Thanks. He'll deal with it once he's home.

English53

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11 hours ago

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iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

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I am saddened to hear he had a bad experience, you are welcome to let him know he can reach out to us here, if he has time while travelling. I would like for us to get started on making it right for him (and you, of course) as soon as possible. So if

XfinityJeffB

replied

12 hours ago

to the conversation:

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iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

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Yes, I make automatic payments.

user_4y54t7

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12 hours ago

to the conversation:

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U

Help me remove a user from household. The user removal function doesn't work.

I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y

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Good evening user_4y54t7, and thanks for stopping by our community to share the issue you're running into in managing the users on your account. We're here to help! By chance do you have automatic payments setup for your account?If so, this could be

XfinitySeth

commented

12 hours ago

to the conversation:

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U

Help me remove a user from household. The user removal function doesn't work.

I'm the Primary account holder. I followed all the steps in the Xfinity help guide for removing a user, using both the app and the website. However, on the final screen error message appears. "XXXX (username) has an upcoming payment scheduled. Before changing or removing their role on the account, y

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