Xfinity Community Forum

Hi there, @user_fhqi9p ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to get your account pulled up and go over the promotions that we have available. P

XfinityRichard

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3 hours ago

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Need live agent

I got an offer from a competitor offering the same speed for $35 and need to know if xfinity can match it

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I upgraded my xfinity email to yahoo and hate it! I’m missing a ton of important sent messages and there is a ton of ads. How do I undo it?

user_26gxso

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3 hours ago

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restore comcast email

I do NOT choose to "upgrade" to Yahoo mail. It is difficult and frustrating. I absolutely hate it. If I had known that I had a choice to upgrade (a misnomer!) I would not have done it. Please show me how to restore my Comcast email back. I would hate to change providers since we have been with Comca

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Need live agent

I got an offer from a competitor offering the same speed for $35 and need to know if xfinity can match it

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Customer Service

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Ah, ok. Thank you, @unixfreak! The modem appearing to be dead is what I must've misunderstood, my apologies. I am so glad things are resolved. Please don't hesitate to create a new post down the road if any other questions or concerns arise! Our team

XfinitySara

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3 hours ago

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Tech put my connection on a private network among other nightmare visit

So I had a tech come out last Sunday only because of a single channel that I couldn't receive from my cable card device (MythTV - like Tivo). I so regret it. When he arrived he said he was going to have to run a new cable from the pole to my house - due to signal strength at the modem. Fair enough,

Question

The best thing that you can do is to change your WiFi network security password / network key.

EG

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3 hours ago

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How to prevent a previous device from connecting to wifi

I allowed a neighbor to connect their laptop to my wifi about a year ago. Now, every time they are in their living room (which is the room closest to my house) their laptop connects to my wifi. If I click "forget device" in the Xfinity app, will this prevent them from reconnecting?

Question

@user_urqciv - Thank you for clarifying. Your response created a different case/chat thread on our end since you're now using another login/username. Would it be possible for you to continue replying as user_e7tgjp for the sake of our team keeping tr

XfinitySara

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3 hours ago

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Billed for xfinity phone not received

37 days after ordering a phone with an agent they sent to another address in another state and can see I did not receive the phone. They still will not stop charging me the monthly payment and will not remove the phone even seeing that it is being returned as the other person refused the package. Th

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Fell for it

Well, I fell for my first game ever. I consider myself a pretty intelligent person, but they got me. Someone claiming to be FedEx that I got the wrong phone and that someone else got my phone and it needed to be exchanged. They told me to go to the FedEx store with a label they sent by email and shi

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Devices

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@user_m95nvg Thank you for returning with that detailed feedback !! Best of luck to you !

EG

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3 hours ago

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T3 Timeouts (and corresponding internet drop-outs), RNG-RSP CCAP Commanded Power in Excess of 6 dB, and other issues.

Hello, I've been fighting an issue with intermittent drops outs and packet loss for some time (two+ years now). It sometimes works fine for months, then it's just...not great, daily (sometimes every few hours), for a while (at a time.) I'm out of ideas for this problem and would really like to get s

Question

No - there is no issue at all. I put the modem/Wifi device in bridged mode which resolved the network issue.

unixfreak

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3 hours ago

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Tech put my connection on a private network among other nightmare visit

So I had a tech come out last Sunday only because of a single channel that I couldn't receive from my cable card device (MythTV - like Tivo). I so regret it. When he arrived he said he was going to have to run a new cable from the pole to my house - due to signal strength at the modem. Fair enough,

Question

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The address is not an old address it was sent to Spokane Washington and I told the agent while purchasing the phone that this was not the correct address. They had said they could not change it. On 3/23/26 it says on the tracking that the package was

user_urqciv

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3 hours ago

to the conversation:

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Billed for xfinity phone not received

37 days after ordering a phone with an agent they sent to another address in another state and can see I did not receive the phone. They still will not stop charging me the monthly payment and will not remove the phone even seeing that it is being returned as the other person refused the package. Th

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Email account

Need email account. Mine is closed

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Email

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Hello @user_e7tgjp Thanks for reaching out. Typically, with phone orders they can only be sent to an address on the account. Was it sent to an old address of yours. We can certainly help you get this figured out and properly escalated. Do you know wh

XfinityMatthew

commented

4 hours ago

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Billed for xfinity phone not received

37 days after ordering a phone with an agent they sent to another address in another state and can see I did not receive the phone. They still will not stop charging me the monthly payment and will not remove the phone even seeing that it is being returned as the other person refused the package. Th

Question

user_oj68gc Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast&

XfinityAirelle

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4 hours ago

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Fox 13

Is there any time frame for getting Fox 13 back? It is an inconvenience and I'm serious considering of leaving comcast and going to other options to watch all my programming.

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Billed for xfinity phone not received

37 days after ordering a phone with an agent they sent to another address in another state and can see I did not receive the phone. They still will not stop charging me the monthly payment and will not remove the phone even seeing that it is being returned as the other person refused the package. Th

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Billing

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Who thought this move to Yahoo email would be a good move. I absolutely hate it.

user_2pqatq

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4 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

Ribstone51 Great! Let us know how it goes!

XfinityAirelle

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4 hours ago

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Xfinity app on roku will not function

Despite following all instructions to fix this problem, the xfinity app does not function on 2 of our 3 ROKU units. My internet signal is excellent, one of the problem tv's is hardwired to the xfinity modem. I can get much of what I want on FUBO and am about to get rid of xfinity tv, as it is too ex

Question

Thanks! I'll give these fixes a try.

Ribstone51

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4 hours ago

to the conversation:

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Xfinity app on roku will not function

Despite following all instructions to fix this problem, the xfinity app does not function on 2 of our 3 ROKU units. My internet signal is excellent, one of the problem tv's is hardwired to the xfinity modem. I can get much of what I want on FUBO and am about to get rid of xfinity tv, as it is too ex

Question

I completely understand, @unixfreak. And I am so glad to hear that our techs were helpful! At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission ❤️ To clarify, is there still an issue (or now

XfinitySara

replied

4 hours ago

to the conversation:

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Tech put my connection on a private network among other nightmare visit

So I had a tech come out last Sunday only because of a single channel that I couldn't receive from my cable card device (MythTV - like Tivo). I so regret it. When he arrived he said he was going to have to run a new cable from the pole to my house - due to signal strength at the modem. Fair enough,

Question

Good morning @user_585q5s, and thanks for posting your question to the Xfinity forums, and thanks to @EG for moving the post, so we would be able to respond, I hope you are both having a good day so far. You have come to the right place for assistanc

XfinityJeff

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4 hours ago

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Speak to a live agent

Speak to a live agent about my billing.

Question

user_bb0932 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your refund. I'd be happy to help you with your refund request. We're you given a reason the refund was denied?

XfinityKassie

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4 hours ago

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A credit on my account denied

Xfinity is refusing to refund a credit that I have on my account after I canceled my service.

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