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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
Screen mirroring isn't currently supported
I'm unable to stream programs - live or recorded - on my Moto Razr 2024. I get the "Screen mirroring isn't currently supported" error. I've tried the following with no luck: - restart app - restart phone - reinstall app - clear app cache - install latest app and phone software - turn off Wi-Fi and s
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Hello there @Rubylee615, I would be more than happy to help you with your issues. Can you share with me the issues you are dealing with?
Leadership- I had a horrible experience with a customer retention supervisor
Are there any corporate leaders who would like to discuss my concerns about continuing unplanned service outages and a customer retention supervisor who is not concerned with retaining my business?
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https://customer.xfinity.com/activate-peacock try using this to set up your account.
Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
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I can't send emails today from my Comcast address to yale.edu
Starting this afternoon, I can't send emails from my Comcast address to any yale.edu addresses, though I can receive them. This is a huge problem, since I am a Yale professor. I get a bounceback with "Message could not be sent to the following recipients:[Name] Domain unrouteable, possible DNS misco
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@user_7gbia4 Thanks for adding a post to the community. We can help get this escalated to the mobile team. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon
Xfinity Support
I am writing to get help with formally dispute charges totaling $2722.22 related to the purchase of two (2) mobile handsets. These devices were returned in-person to the Xfinity Store located at your Avon location (Colorado) on December 30, 2025, which was Day 7 of the 14-day Worry-Free Guarantee re
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It doesn't give me an option to activate Peacock so I can't use another email.
Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
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I have contacted Xfinity about this in the very beginning, I'm the person who started this whole post. I was contacted by someone who seemed like they were part of some security assurance team for Xfinity and he sounded like he was taking this seriou
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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@user_i8749f Got it, thanks for confirming. Let's make sure you're signed in as the primary user that can access that section of the app successfully. Follow the steps here https://www.xfinity.com/support/articles/primary-and-secondary-accounts to en
No Wifi Tab or devices listed in app
Attempting to manage my modem settings through the xfinity app. There is no Wifi tab at the bottom. All I can see is "You're no longer with Xfinity". This statement is false as I still have internet access and have never missed a payment or canceled my service. However, cancelling my service is beco
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Thank you so much for letting us know user_a83e08 thank you so much for letting us know, and we are happy to help in any way possible! Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on t
Trade in
My phone trade in was not processed as a trade in back in September. The promotion that was currently running was up to $1100 for a new device. I have been going back and forth between in store and Xfinity mobile support team for the last 4 months. The store was able to send my old phone (iPhone 14
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Try activating using another email, I have seen success from other customer by doing so. Give that a try and I will be here if you have any additional questions.
Redeem Peacock
I am a platinum user and when trying to redeem Peacock through manage subscriptions, I states that it's unavailable for my plan. How do I redeem Peacock through Xfinity.
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Access denied on xfinity login
I noticed recently that I am unable to login to my account anytime I am on my home network. I can login utilizing a VPN or by switching my phone to 5G instead of wifi. I am under the impression my IP has somehow been blocked or flagged but I cant seem to get phone support to help. I also already res
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Your Home Network
What was the solution here? I'm experiencing the same issue
Cannot publish Power BI reports on wifi
I am encountering the same exact issue as was reported here: https://forums.xfinity.com/conversations/your-home-network/power-bi-xfinity-xb8-gateway/64ed6406de75d267de82f622. "An error occurred while attempting to publish [report name]: Unable to write data to the transport connection: An existing c
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Rewards Issue
I recently redeemed an Xfinity reward for $300 off on a Samsung smartwatch. The code expires at the end of next month. I just went into my account to purchase a watch, but can't find the code given to me and the redemption period ended 2 days ago. Is it possible to get a new code?
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Customer Service
Cancel Voice Services
I want to cancel Voice but the chat agent said I had to call customer support. I want to do this online and am very close to just canceling all services. I don't understand why we cannot cancel services online. Xfinity makes it too difficult to do this on purpose. They get people to bundle voice and
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Customer Service
slctwc My team can look over your plan, and check for unlimited data options. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign
Unlimited plan with overage charges
I've chatted with agents in the past and gotten some of the overage charges resolved, I was assured I would not see future overage charges, but over the past many months I've been charged overages 5 out of 6 of those months. I have a statement from back in May or June where some of those charges wer
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i HAVE BEEN CONNECTED TO MY EXISTING PHONE SERVICE THROUGH XFINITOY AND CANNOT MAKE A CONNECTION
phone service using my existing phone
I have Xfinity internet, I would like to start phone service using my existing phone and phone number.
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2 DVR's + 4 Streaming Devices with Xfinity App
Hello, We have 6 TVs, of which 2 have a Set-Top Box with DVR's and the remaining have non-DVR set-top boxes. Since the STB prices are getting pretty expensive, I am keeping the 2-DVR's and using a streaming device, whether it be Roku, FireStick, or Xumo Stream Box with the Xfinity App for the other
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X1
Billing Problem
We spoke with an xfinity representative on Jan. 21, 2026, telling her that we couldn't continue using xfinity with the 20% (over $60) increase with the coming billing cycle. She worked with us to get the total monthly bill to $258.59 going forward. We were assured that there would be no loss in plan
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Billing
Thanks for posting on our community forums, user_kzfacm. We can help with the cancellation request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message
XfinityDilary
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Help with account cancellation
Hello, I am trying to close my account. I received one email confirming that my request cancellation was received on December 19th, 2025. Then I received an identical email the following day, December 20th, 2025. However, I have been billed for the January-February cycle. I would appreciate help in
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