Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (464.2K)
Please settle this debacle as on as possible. We pay SO much money for this service. This has gone past an inconvenience.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
Question
It is an unpredictable thing - mail comes in then I get the error message and it stops. I am going into my settings and changing passwords way too often and turning the incoming server button on and off hoping it will reactivate and start sending mai
IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
Question
@user_im1r2u Sounds like I may need to take a closer look at your account. Follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Cannot activate DisneyPlus
Like many others, unable to activate following the link, Xfinity customer service has been utterly useless and I don’t have the direct message icon on the forums to try to directly message support… Anyone have any idea how to get a hold of someone to fix this issue?
Question
I’m aware, but instead of reverting back to XB7, the XB8 is also compatible. The XER10 has been working fine since turning off WiFi, assigning my router a static, and applying the DMZ.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
I am experiencing the same issue everyone on the forums is experiencing. Clicking the activation link that was emailed to us, texted OR available via xfinity results in the following: Successful Disneyplus sign in, but then a screen to PURCHASE a
Cannot activate DisneyPlus
Like many others, unable to activate following the link, Xfinity customer service has been utterly useless and I don’t have the direct message icon on the forums to try to directly message support… Anyone have any idea how to get a hold of someone to fix this issue?
Question
Hello, @Laceysuarez Receiving a bill for $0.00 while enrolled in paperless billing is normal. This typically occurs when there are no charges due for that billing cycle. However, you may still receive notifications about your account, such a
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
Question
Hey there, user_a54619! Thanks for posting on our XFINITY Community forum. I can only imagine how frustrating it must be not to have your Wi-Fi connected to your TV. We certainly do not wish for you to go through this weekend without streaming. Rest
How do I get my wifi to reconnect to my tv
I have tried to unplug the router and plug it back in , Ive tried rescanning to get to my network Omeymey2, Ive tried switching from HDM1 to HDM2
Question
I did. I’m just following Xfinity instructions.
How Can I Get Full 1300/1300 FTTH Speeds on Xfinity EPON When the XB8 Uses the Only 2.5GbE Port for the ONT?
I am in Pelican Marsh Foundation in Naples, Florida, where internet and cable are provided to each residence under a bulk Xfinity community agreement with the option to upgrade internet speed tiers with a minimal monthly additional fee. I am trying to determine how to fully utilize our FTTH service
Question
Although 5.5 is a tad on the weak side, it's within spec as long as it remains stable. Is there anything that you can do to lower the line attenuation to strengthen that downstream power more ?
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
Question
@XfinityEricB I have an Xfinity account at one address and an Xfinity Now account at a different address. I can access both through my Xfinity account, but I can no longer access the now account through the Now portal because they are linked.
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
Question
ABC?
Hey guys, Show your C- Level Leadership skills and pay the price they want while you knuckleheads are negotiating the final price!!! Get out of your clown car and get the agreement done!
Question
•
Channels and Programming
@JerodC The customer care team is so rude, and they don't even listen to us. They are just repeating the same monologue whenever I try to ask about the billing issue.
Device credits not being applied after trade-in
I traded in an iPhone for an iPhone 17 a few months ago. The trade-in was accepted and the device credits were successful applying to the account each month. Suddenly, after a few months, they stopped applying and my bill jumped up. The customer service rep said that the line was not on an eligible
Question
@XfinityJustinC Yes, I am having the same issue again. The promotional credits are not applying to my billing, and when I reach out to the customer care team, they say I am not going to receive the promotional credits for future billing cycles eithe
Device credits not being applied after trade-in
I traded in an iPhone for an iPhone 17 a few months ago. The trade-in was accepted and the device credits were successful applying to the account each month. Suddenly, after a few months, they stopped applying and my bill jumped up. The customer service rep said that the line was not on an eligible
Question
I have it set to paperless and every few months they send a bill for 0.00 anyway. 😳
Xfinity NOW keep getting paper bill for $0.00
I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema
Question
@user_im1r2u Are you receiving an error message when attempting to click the link in your email? If so, can you confirm the error message?
Cannot activate DisneyPlus
Like many others, unable to activate following the link, Xfinity customer service has been utterly useless and I don’t have the direct message icon on the forums to try to directly message support… Anyone have any idea how to get a hold of someone to fix this issue?
Question
@chasecalvin wrote; I upgraded to the XER10 the other day based upon your suggestion, however I am unable to find ‘Bridge Mode’ on this device. Have you seen my post here from 5 days ago ? The XER10 does not support a bridge mode funct
How Can I Get Full 1300/1300 FTTH Speeds on Xfinity EPON When the XB8 Uses the Only 2.5GbE Port for the ONT?
I am in Pelican Marsh Foundation in Naples, Florida, where internet and cable are provided to each residence under a bulk Xfinity community agreement with the option to upgrade internet speed tiers with a minimal monthly additional fee. I am trying to determine how to fully utilize our FTTH service
Question
@chrisgaldi How would that help ? It's a straight DOCSIS coax cable modem / bridge.
How to install a Unifi UDM router on fiber internet when the gateway bridge mode is precluded by Xfinity's installation implementation.
I'm planning to install a Unifi Dream Machine (UDM) Pro as an alternate router and Wi-Fi device (when used with AP's). I currently have fiber internet to an ONU which outputs ethernet to an XB7 gateway. The obvious answer is to set the gateway to bridge mode then connect the UDM to one of the XB7 et
Question
@user_9o3q10 Thank you for reaching out here on Forums! Recordings are one of my favorite features, and you can make adjustments to the time. If your recording stops two minutes before the program ends, it may be due to a setting or issue with the re
XfinityKam
commented
4 hours ago
to the conversation:
0
0
Recording stops 2 minutes before program ends
A scheduled recording stops 2 minutes before the end of the program, on all channels and programs.
Question