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How do I send a Direct Massage to Customer Support?
On April 9th I spoke to a rep over the phone in the billing department. I asked for a courtesy credit due to the Scripps feud and due to the fact that I no longer have NBC and haven't had it for 24 days now. This person told me that when my next bill came out I would either have the station back or
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Customer Service
is 1-888-266-2278 a comcast number? ... 1-800-266-2278 is legitimate (it's "1-800-Comcast"), but as best I can tell 1-888-266-2278 does not appear on any Comcast/Xfinity webpages, so probably best to avoid it The other legitimate number and the one
is 1-888-266-2278 a comcast number?
is 1-888-266-2278 a comcast number? I dialed this to talk to comcast, but am not sure if I am speaking to the official rep.
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I couldn’t agree more with the frustration in this thread. With the Nuggets on channel 7 this weekend, XFinity customers have no way of watching. The best part was when I called XFinity, they told me I could get the game by subscribing to another str
Loss of Channel 7 (ABC) Denver Colorado
I was gone from March 31 through April 13. On April 14th, I was dismayed to see that Channel 7 was no longer part of the Xfinity package I have purchased and am still paying for. There are many programs on ABC that I am missing. A number of my friends are unhappy also with this development. Please d
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We are unable to assist if we cannot look at the claim. If you wish to move forward, please follow the instructions I sent before. If not, please let us know, and we can close this request.
Damage to Personal Property
We created a claim and haven’t heard anything back about a line going through our sewer line.
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Hey there, @user_my00a9, thanks for reaching out through Xfinity Forums. I would be happy to check on your serviceability! We would love to have you join Xfinity and appreciate your interest! Can you please send us a Direct Message with your full nam
request a serviceability survey
I would like to request service to be added to your system for my address. You have service available 2 doors up from me and 2 doors down from me. What are my next steps?
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Thanks @EG!Hi there @user_dnlp4j. Can you provide me some more details about your issue? Did you recently make a change to your account? Or are you asking about the Rewards version of Peacock?
Peacock
My peacock is not included in my package as promoted please may I have your attention to this situation
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I'd also love to hear what Xfinitys plan is now because as of today i was just sent an XER10 when I specifically asked for XB10 on 2Gbit symmetrical fiber just to find out theres no bridge mode on this thing. Since Xfinity is obviously hoarding and l
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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@XfinityRaf I have done this multiple times and get the same answer. We are looking into it. I need a resolution it’s been over 45 days
Damage to Personal Property
We created a claim and haven’t heard anything back about a line going through our sewer line.
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Hey there, @user_10201020, thanks for reaching out through Xfinity Forums regarding your feedback. We would be happy to get this feedback submitted to ensure this does not happen in the future. We truly appreciate you being a longtime customer with X
Rude agent - gas lighting and condescending
Ive been a customer with xfinity for 5 years, with a recent increase to my bill $100.32 for a 400mbps and wifi 5 equipment. New customers are getting a better deal and better equipment. While on a live agent chat i requested if my plans could be revised for a better deal. I explained that i was a lo
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Peacock
My peacock is not included in my package as promoted please may I have your attention to this situation
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
help navigating the xfinity website
I have eight (8) Xfinity accounts / locations, but when I log onto the Xfinity website, I am only allowed to access my primary residence. When I was with AT&T, I could see all my accounts / locations and monitor them with ease, just as I can with our regional utilities (water, trash, gas & electric)
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Return WXYZ!! This is my main news station.
Return TV programing WXYZ Detroit
I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .
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Hello and thank you for reaching out to us here on our Xfinity Community Forum user_pbxom8. I can absolutely understand your frustration, and want to apologize for the confusion and wasted time you've experienced at one of our locations, this is abso
Disappointing Experience
April 24, 2026 – Sharing my experience I was interested in purchasing a Google Pixel 10 Pro XL, 512 GB, and a Google Pixel Watch 4, 44mm. I logged into my Xfinity account and scheduled an appointment at the Truist Park/Smyrna, GA location. During the appointment setup, I was prompted to enter the de
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Happy Friday user_o1ieqn 👋 Thanks for being an active member of our community with your post! I definitely don't want you to lose as the benefits that come with managing your account online, so I'd be happy top help with getting your access back. Ca
XfinitySeth
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I can’t get full access to my account anymore
I log in and I had to change my password but then it sends me to Xfinity support and won’t let me in my account anymore ???????tbem
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