Xfinity Community Forum

@user_isd10b Our team has been trying to contact you through direct message, To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click

XfinityKam

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6 hours ago

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I have reported a down Xfinity line on my property with no response

I have reported a down Xfinity line, a hazard risk, on my property via the webform with no response. I have attempted to call and the automated system will not allow me to report the issue. I have attempt the chat system and the chat system will not allow me to report the hazard. This is unacceptabl

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user_j0nvfp I am very sorry that feature is not available free of charge. Your feedback is greatly appreciatted.

XfinityVictor

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6 hours ago

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Yahoo email is a scam

I did the yahoo email migration today, and found that they force users to pay for their plus level to enable auto-forwarding. We have always just had all mail to our comcast.net address auto-forwarded to both of our gmail addresses - we don't want to have to log into yahoo to check these emails. Xfi

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Can't Sign Into Account [Edited]

Can’t sign into my account . It wants my IMAX # [Title Edited: "Personal Information - Email Address"]

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Network

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Hi there, @user_rt420u! We are glad to further assist you with getting logged into your email box. What happens when you try to log in on our email website, https://connect.xfinity.com/appsuite? When was the last time you were able to access your ema

XfinityRay

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6 hours ago

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Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

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Agreed !! And just mentioning that their spec sheet does not make mention of any "upstream receive SNR value". Only what can be read at the modem level is quoted.

EG

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6 hours ago

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M

Not getting proper Cable Modem speeds

I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have

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Worse year of my services

The customer service experience has been extremely disappointing. Representatives have often been either rude or lacked the knowledge needed to properly address my concerns. Over the course of several months, multiple representatives added installment plans to my account while assuring me they were

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Customer Service

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Update payment method

I need to update my payment method

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Billing

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user_m75zbl Thank you for reaching out! We are sorry to see you go, and that Xfinity services are not available at your new location. Please send us a direct message, so our team can help. To send a "Direct Message"

XfinityMartyR

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6 hours ago

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cancel service

I want to cancel my service today. I have moved and my new address is not serviced by Xfinity.

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@user_vomg1r Thank you for sharing your recent experience while attempting to get your service stopped. Our team can get an order in place to ensure everything is wrapped up. If you could please send me a DM with your first and last name along with y

XfinityBradM

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6 hours ago

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Horrible company

Predatory company. Super easy to work with when you give them your money but as soon as you have a valid reason to cancel (like moving), they hang up on you. Insanity

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Yes I already have a service plan with y'all

user_n45kqq

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6 hours ago

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I have internet service in my cart and need to remove

Yes so 8 have Internet service in my cart and I've talked to 3 different Xfinity agents and nothing they said help so please help me

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Happy Friday, and thank you for dropping by our Xfinity community for help with your account! If you just recently signed up for Xfinity Mobile, we're thrilled to have you as a member of the family too 👏 I know how important it is to locate your ema

XfinitySeth

commented

6 hours ago

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Email

I got a new phone and I can't seem to find my Xfinity app Comcast to check my email

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Yahoo email is a scam

I did the yahoo email migration today, and found that they force users to pay for their plus level to enable auto-forwarding. We have always just had all mail to our comcast.net address auto-forwarded to both of our gmail addresses - we don't want to have to log into yahoo to check these emails. Xfi

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Customer Service

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@EG, that's fair, though I would expect the service and the device to just work together as the S33 is certified to work with Comcast/Xfinity services.

Mijoe

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6 hours ago

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Not getting proper Cable Modem speeds

I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have

Question

It doesn't matter what the manufacturer's specs say. What truly matters is any particular cable company's plant specs. Manufacturers can not poll a cable company's system (nodes and CMTS's) to see what the actual upstream receive specs are. Only th

EG

commented

6 hours ago

to the conversation:

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M

Not getting proper Cable Modem speeds

I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have

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cancel service

I want to cancel my service today. I have moved and my new address is not serviced by Xfinity.

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Customer Service

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@user_9lmvk5 Thanks for adding a post to the community. We understand making easy payments online is preferred. Here on the forum we don't handle payments or payment issues. From what I see however, the payment restrictions last six months. Once the

XfinityBenny

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6 hours ago

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Can only pay in store

I cant pay my bill in app or in browser. I can only pay in store. At the store I can only pay cash. I think because once I tried to pay with two different cards and it kept being declined because of a system problem so now there’s some kind of fraud protection on my account.

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Email

I got a new phone and I can't seem to find my Xfinity app Comcast to check my email

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Customer Service

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Horrible company

Predatory company. Super easy to work with when you give them your money but as soon as you have a valid reason to cancel (like moving), they hang up on you. Insanity

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Customer Service

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Ultimate plan

How much is it, per month?

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Channels and Programming

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@EG, Arris provided those numbers. https://arris.my.salesforce-sites.com/consumers/articles/knowledge/S33-Cable-Signal-Levels

Mijoe

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6 hours ago

to the conversation:

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Not getting proper Cable Modem speeds

I own an Arris S33 cable modem and have upgraded to the 2Gb plan with Xfinity. After doing a self install, I was only able to get 1.4G down and 40 up. I called support and they sent someone out to check my cable line. I walked the installer through my setup: I am in a rural neighborhood, and I have

Question