Xfinity Community Forum

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NFL Network

Is NFL Network going to be available again on Xfinity or not? Yes or no question.

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Channels and Programming

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Thank you @user_0to20e, for taking those steps and contacting our Customer Security Assurance (CSA) team. We appreciate it. I do want to be transparent that we want to do everything we can to help; however, our ability to assist may be limited if t

XfinityAlyssaA

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11 hours ago

to the conversation:

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U

Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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iPhone Mail app can't receive email (IMAP AUTHENTICATIONFAILED) for two days — sending still works

Since Sunday evening, my husband's Xfinity email has stopped receiving on his iPhone (Mail app), while sending still works fine, and everything works normally on his laptop via the Xfinity webmail. On the iPhone, he gets this repeating error: "Password incorrect. Enter password for IMAP." — Comcast

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Email

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remote not working

it's saying the remote is not paired to the tv

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X1

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Hi there user_3effkb, thanks for posting here on the Xfinity Community Forums! I'm sorry to hear you're running into issues with the Paramount+ app. There isn't a way to uninstall the app, but we may be able to provide some guidance to resolve the is

XfinitySean

commented

12 hours ago

to the conversation:

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Paramount+ app

I am having a problem is with your Paramount+ app, is there anyway I can remove it off of your preloaded apps so I can reload it

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Good evening @user_0rhet2! Comcast pays programmers to bring customers the entertainment, information, and sports they want. Comcast works to negotiate fair terms to ensure the greatest value for customers given all the ways content can be accessed t

XfinityAldrik

commented

12 hours ago

to the conversation:

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Nfl network

I'm already upset with the constant disruption of my cable service especially this past year and Now NFL network is gone and the season is about to start. If it's not coming back, I will be searching for another cable provider that carries that and the other sports and teams I watch.

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Hello. I have created 4 shipping tickets and now 2 fraud tickets. I was just on the phone with the CSA yesterday. Apparently, they filed the second fraud ticket yesterday but the first one got closed without anyone ever speaking to me about the issu

user_0to20e

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12 hours ago

to the conversation:

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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Thank you for reaching out to our team, and for allowing me to assist you with that request. If you have any other questions or concerns we are always happy to assist you from here.

XfinityJohnG

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12 hours ago

to the conversation:

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Well I for one will be cancelling my services if NFL Network/RedZone comes back and my rates all of a sudden rise.

user_o74m79

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12 hours ago

to the conversation:

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

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Good evening @user_0to20e, and thank you for reaching out on our Community Forums to share your experience and bring this matter to our attention. I'm very sorry to hear that someone may have impersonated an Xfinity representative and had your phon

XfinityAlyssaA

commented

12 hours ago

to the conversation:

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10

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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@ugaguy2010 I was able to send a direct message on this forum to XFinity support and they were able to take care of it for me today.

RadianWear

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12 hours ago

to the conversation:

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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@XfinityEricB After chatting with Xfinity Support a work crew is scheduled to come out. However, there is a problem, the work request is for a "line burial". That is not what I had requested. My request is to service an Xfinity pedestal which has

redjack_x

replied

12 hours ago

to the conversation:

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Bees nest in Xfinity Pedestal

Hi: We found bees in our Xfinity pedestal. Unsure how to proceed. Other posts say to DM Xfinity. Since this is part of the utility easement, has Xfinity covered the cost of retrieval? Appreciate anyone's assistance on this. We are located outside Houston, TX.

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I spoke with 2 different agents via modchat on Reddit

jmr17b

replied

12 hours ago

to the conversation:

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Thank you, and I'm so sorry to hear that happened, and we hope no one was hurt. A downed or severed cable can definitely create a safety concern, especially if it's affecting your service. We'd be happy to help get this reported and visit scheduled.

XfinityEva

replied

12 hours ago

to the conversation:

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Damaged drop line and can't schedule tech appointment

Tree limb fell on the Xfinity cable running from the utility pole to the house and severed it. It is currently laying in the yard creating a safety hazard and the Xfinity Assistant won't let me create a tech appointment to have this fixed. How can I get a damaged drop line repair ticket created or h

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Which support did you use? Phone/Xfinity app support did not know how to do this.

ugaguy2010

replied

12 hours ago

to the conversation:

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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I struggled all day with support trying get my ONU reprogrammed to support my customer owned router and had quite a few back and fourths with two different support agents only to be told that it is not available in my area? I am in a single family ho

jmr17b

commented

12 hours ago

to the conversation:

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4

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Why did my xumo remote stop working? And now they said I need a more compatible model

user_k91tws

commented

12 hours ago

to the conversation:

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My xumo remote is un responsive

Tried to reset the remote now it's dead

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Yes, my service is affected by the downed cable.

user_v9z5c7

replied

12 hours ago

to the conversation:

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Damaged drop line and can't schedule tech appointment

Tree limb fell on the Xfinity cable running from the utility pole to the house and severed it. It is currently laying in the yard creating a safety hazard and the Xfinity Assistant won't let me create a tech appointment to have this fixed. How can I get a damaged drop line repair ticket created or h

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@user_8u3brk Hi there, and thank you for sticking with us through all of these troubleshooting attempts. Since the issue continues to occur at the exact same stage, we'd like to take a closer look at what's happening with the device and your account.

XfinityCarolyn

replied

12 hours ago

to the conversation:

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Can I talk to a agent please as your AI bot doesn't have any notion of your XUMO stream box set-up is get stuck at the same point

Your AI bot is not aware of your great XUMO stream box which can't get past a certain point during its set-up. So, when I provide my reason to call I get into a loop with your great AI bot as he wants to know if I have a problem with my cable or Internet. So, please provide a telephone number for re

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Phone return fraud

I was targeted by a social engineering scam where an impersonator posing to be an Xfinity employee tricked me into sending my newly delivered phone to a fraudulent address. Xfinity has ignored my complaint thus far although I have ample documentation, voicemail confirmation from the fraudulent perso

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Customer Service

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