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Paramount Plus on demand episodes keep freezing
For the past few weeks, I’ve started running into an issue where an episode from a tv series I’m watching through will stop playing and after freezing/“buffering” for a while pop up an error message, preventing me from watching the episode, which in turn halts my ability to watch the season through.
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I agree if this doesn’t get fixed soon I’m going back to Verizon.
ABC channels
When will ABC channels return? I will be switching to another cable, internet, and phone company if they do not return. I have been a valuable, loyal customer for over 20 years. This is a horrible decision and you will lose many, many customers.
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After hours of signals being sent, we decided to take our cable box to the regional store and swap it for a new box. (We were told this would probably solve the problem.) Unfortunately the new box will not record programs either. At the store we wer
Dvr not working properly
My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?
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Hello! Is there any way to resolve this? I have been trying all day and have spoken with multiple people. I can't activate my hulu or my disney +. I don't have the activate button or anything.
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
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user_kkr1je. You're welcome! We'll be waiting in case you need additional help. Just let us know.
Signed up for 2 gig but only get 1.2 gig
I don't understand why I signed up for the 2 gig Internet but now it shows I'm on the 1.2 gig plan and I haven't been able to get 2 gig speed except on the day it was installed. Now it's maxing out at 1.2 gig speed. And my plan is showing as 1.2 gig. Feels like a bait and switch.
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Hey there, @user_b6ntmm, thanks for reaching out through Xfinity Forums. We would be happy to help you with troubleshooting your Stream app. Are you still getting the same error? Have you tried restarting your modem? Is the TV connected to your in-ho
Xfinity Stream stuck on welcome
Xfinity stream app keeps saying I’m not on home network on Apple TV 4K 2022. It is on the same network. Reinstalled app. Restarted Apple TV. Still not working
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Hello @user_g0yfdw, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to check on the order and see whats going on. If you could send our team
Samsung Galaxy watch ultra on backorder
I ordered a Samsung Galaxy watch ultra on March 20th and it was supposed to be sent out on March 23rd they said it was on back order until then. It's now March 30th and they still have no time frame of when I will get my watch. Does anyone know when they are supposed to ship from backorder?
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This is so disappointing we are paying for service and the one channel i look forward to is not available for what we pay per month - so disappointed we will look for another provider at this point - disgusting!!
Scripps programming cancellation
I will expect a refund on my monthly tv bill if you do not get these channels back. They are only channels I watch anymore. Please make some kind of deal with them!!
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Any help please? I need to initiate a replacement order for a new SIM, and as far as I know this is the only method to do so.
SIM card failure
One of the phones on my family plan seems to have a SIM card failure. No idea why, just stopped working. That phone will accept other SIM cards and work fine, and swapping the bad SIM out to another known-working phone gives no service/mobile data. So it is definitely the SIM itself that has the pro
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Remote control
Hi there, Our remote control needs to be replaced. How do I go about it?
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Customer Service
Main TV box has been slow for ages; smaller satellite box super fast
Hello, As described in the title, our main box is terribly slow all around (normal use , streaming services, on demand). We've replaced it a few times in the last year but it's never even close to as fast as the little box in the other room. I'd like a technician to come and test the signal to that
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Customer Service
Good evening user_veyb4q thank you so much for reaching out here on the Forums with these final billing questions! When you are closing your services, a final statement is generated, and if any credits are owed based on the final balance. These would
Canceled service
I paid 250$ to bring my account up to date so it could get cancelled was told the cancellation date would be adjusted and I would get I refunded it's been a month and no money has been returned I want an update
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@fklrsd We can look into your ticket concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "di
AGENT SIGNED ME UP WITHOUT MY CONSENT!
I called and spoke to an agent today. Inquired about what Xfinity has as far as streaming because I am FRUSTRATED BEYOND BELIEF with the state of streaming. Everything is out of control and you need a spreadsheet and a college degree to figure out how to find and watch shows. I just want to cancel e
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@XfinityAmandaB The only information I have is what I see on my Experian. It does not show any sort of account number regarding Comcast. It just tells me the original is Comcast Cable Communications. For the past five years or so, the o
Comcast Xfinity Sent Me To Collections.
I have an alert on my CR. I did not receive a letter, at least not knowingly, about the details of this collection. Did some digging on Experian and it looks like it's from Comcast Cable Communications. Who do I contact to get details of this collection as I have no idea what it's for??
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Accepted Solution
Good evening @user_o1gquc. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please
Lost my rewards card, found it, now its expired!
Hi, I recently lost my Xfinity rewards card, just found it under my car seat, but now it's expired! I need the funds. Can you please reissue my funds on a new card?
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@XfinityAmandaB I just figured it out. Sent a message
Was charged for service, for almost 2yrs, when not even in house!!
Between the period of Feb in 2022 until October of 2024 I was a customer of Xfinity/Comcast while living at [Edit: Personal Information] as the zipcode. I called on October 1st of 2024 to cancel the service with you guys, at 4:39pm, I was on the phone for 13mins. I got a new job and had to move to a
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They're not paying Scripps anymore, so they should pass the savings on to the customers--how likely do you think that is?
Scripps programming cancellation
I will expect a refund on my monthly tv bill if you do not get these channels back. They are only channels I watch anymore. Please make some kind of deal with them!!
Question
I know I can watch the previous recordings, but I was talking about future ones. :(
Scripps programming cancellation
I will expect a refund on my monthly tv bill if you do not get these channels back. They are only channels I watch anymore. Please make some kind of deal with them!!
Question
@XfinityAmandaB Why am I logging in, to create a case/ticket number, when I already posted the one they gave me?? Can you look up ticket #ECM0020824731? If not, what the devil did they even give me the case# for? I'm figuring it would be so that you
Was charged for service, for almost 2yrs, when not even in house!!
Between the period of Feb in 2022 until October of 2024 I was a customer of Xfinity/Comcast while living at [Edit: Personal Information] as the zipcode. I called on October 1st of 2024 to cancel the service with you guys, at 4:39pm, I was on the phone for 13mins. I got a new job and had to move to a
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I’m a Michigan customer and lost ABC if it doesn’t come back soon you will lose a customer and many more.
user_as1nh0
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ABC channels
When will ABC channels return? I will be switching to another cable, internet, and phone company if they do not return. I have been a valuable, loyal customer for over 20 years. This is a horrible decision and you will lose many, many customers.
Question