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@Again no response whatsoever
I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.
I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo. I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion. I would like to move to the 1.2 Gig / $50 / 5-Year Price
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the on going saga of comcast could care less... We do want to assist, and we already have you on the fastest path to get in contact with the Xfinity Mobile Executive team. They must work these tickets in the order t
URGENT – Unauthorized Line & Refusal to Unlock Insurance Replacement Phone – 4 Tickets Closed Without Resolution
To: Xfinity Mobile Executive Support / Legal Compliance Date: February 20, 2026 From: [Edit: Personal Information] I am writing to demand immediate resolution regarding an insurance replacement phone (Flip 4) that Xfinity is holding hostage due to gross agent error and policy violations. Despite fou
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Hello @vbb34c, just wanted to follow up to see if you had made any progress regarding your Visa gift card promo claim? Were you able to speak with anyone?
Bring your own device incentive
We tansferrred our Mobil account to Xfinity Mobil in May of 2025. We brought 3 phones with us from ATT and were told we would receive up to $200 Visa gift cards for each of the Apple 14s and up to $600 for the Apple 16 pro. All payoff receipts, last ATT Bill and Xfinity bill were forwarded via email
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Hello user_o7rsx4 👋 I know exactly how it feels to be on the receiving end of an unfulfilled promise, so I appreciate you coming to us with your experiences in getting moved over to Xfinity Mobile. We're thrilled to have you as part of the mobile fa
Don't belive the promos - No trade in credit given
back in november i traded in my iphone 13 for the new 17 in order to take advantage of the trade in credit for the 13 pro. I had to pay for the new phone up front and they said when my trade in was shipped i would recieve the $700 credit back. I never got the credit. I went through the chat agent, t
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Moved from Guidelines to Customer Service.
I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.
I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo. I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion. I would like to move to the 1.2 Gig / $50 / 5-Year Price
Question
@user_xjdyo2 I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me t
Scam Mail from Xmail or legit?
I just got an email claiming to be from Xfinity (X MAIL) telling me to validate my account by Feb 25 or I will no longer be able to access my email account. After I clicked on the link and put in my password it occurred to me this might be a scam. Was it? Just to play it safe I immediately changed m
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user_5639gi, hello there and thanks for reaching out. I completely understand your concern. I'd like to take a look into your account for you to assist you with being able to do so. To move forward with your concern, please send us a direct message w
How to drop one line from my account?
Hi, I want to drop a line from my account. I don't see a way to do it from the xfinity mobile website. Is there a way to do that online or do I need to call/go into a store? Thanks
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Howdy user_sc0u5w 👋 You're in the right place for help with the damaged pedestal, and more than anything I appreciate you bringing it to our attention! Whenever things like this happen, we have escalations we can create that go straight to our local
Damaged outdoor pedestal
Hello, there is a damaged outdoor pedestal in my community. How do i go about notifying someone to fix it.
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$50 a month for 5 year plan
Where do I sign up.... Called Xfinity and said I couldn't
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Customer Service
Haven't gotten official confirmation but it appears to be on Comcast's side on one of the nodes named be-36011-cs01.1601milehigh.co.ibone.comcast.net Getting packet loss from that node and that node only from any traffic coming to my house, confirme
Connection gets worse at night
Never really had any issues but lately every single time at night 6pm-10pm I get minor packet loss in games and discord. If i check my connection speeds are fine, jitter is fine, packet loss seems fine but I am assuming it would only appear when it happens as it happens in bursts. This neighborhood
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@user_meq0yf, I totally understand! We can dig further into this connection issue. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send
How can I report an issue?
My roommate tells me that he has been frequently experiencing high gaming latency, sometimes with 200ms ping. He asks me to report the issue and find some xfinity technician to fix the problem in person. After searching for an entire day, I still couldn't find an entry point on Xfinity for reporting
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Damaged outdoor pedestal
Hello, there is a damaged outdoor pedestal in my community. How do i go about notifying someone to fix it.
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Customer Service
Hey @user_qglfr2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to see if we can find any additional information on the trade-in device. Typically, if the device does not meet trade-in requirem
Trade In Not Credited
I got an iPhone 16 Pro Max at the Xfinity store because they told me I’d get a trade in credit for $700. I sent the phone in and got it back in the mail 6 weeks later saying my find my iPhone needed to be disabled. I disabled it and called support and they told me I’d get a new box. I waited a month
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Hello @user_uvdt0f, thank you for taking the time to leave a post. Sorry to hear that you are unable to locate your Wi-Fi password. @BruceW provided a great link to an article to access your Wi-Fi password. Have you tried these steps? Thank you, @Bru
XfinityMarshante
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Find my wifi password
WiFi password to login
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