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I share your pain. I have spoken to five or six AI chat bots, all promising me that it should be taken care of in five or six business days. Nothing happened. I spoke to an actual human today and was on the phone for an hour before he told me I had t
Waiting on refund
I’ve been going back an forth with agents on the phone for about 2-3 months regarding my refund. So far I’ve gotten no help a just more problems an I never get a chance to talk to a supervisor an it kinda seems like they just want to take my money. I’m thinking about contacting a lawyer to see if wh
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You're welcome! Is there anything else we can help you with?
$180 Veteran gift cards
Was just told this is no longer available. When and why did this end?
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@XfinityDena ok thanks
iPhone 17 pro max stolen in transit and it’s been a month no replacement
I’ve ordered an iPhone 17 pro max early march, it was supposed to be delivered to me march 19th. On march 19th my wife recieved a box from FedEx which was supposed to be the phone. I get home opened the box just to see that it was nothing in it but packaging trash. Immediately I reach out to FedEx a
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New Feature Request - Chat Bot Integrations with your distribution channel partners.
New Chat Bot Feature Request - three vendors in delivery of a single telecommunications service coordinate their chat bots to solve single issue for the consumer. 1) One Ticket # for end-user, 2) disconnect end-user while background work completes. Similar to existing peering network coordinated cir
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Xfinity Stream Website
Thank-you Dena, I wonder since my promo offer included a free mobile line for 1 years, do i just pay the $10 activation (enables the config button in the Comcast Mobile image) and then use that promo line offer as the feature integration?
A26 Samsung phone - S8 46MM watch
Anyone have any experience with Samsung Watch without 2nd line ($10/mo discounted price)? I want the S8 watch but with Comcast (USA), I am getting mixed response in-person and no clear chatbot/assistance. I want to use the watch and not opposed to tethering the mobile data usage when out of range (j
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user_ibn3w2 I appreciate the additional details. I can see how this would be frustrating. I'm happy to help you get your services working, and make any necessary adjustments while you haven't been able to use your service. Please send a Direct Messag
Home phone service.
I got all new equipment on March30. Ever since then my home phone has not worked. Nobody in customer support can fix it, and it is still on my bill. Nothing like paying for a service and not receiving it.
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This is happening to me now as well. They did some kind of maintenance work earlier this morning. Everything was working fine yesterday and today it's saying that I have to renew my new subscription but I've had HBO for years. That's just been added
What happed to my HBO Max subscription?
I've had an HBO Max subscription linked to my account since 2020, when we first signed up for Xfinity. I have been using my HBO Max subscription frequently since, and I was even using it yesterday. I go on my lunch break today, and the HBO Max app says "renew subscription". It's part of our payment
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Landline is totally dead. Has not functioned since April 1st. Nobody in customer support can fix it, or they just won't. I have been lied to, I have paid for services I am not receiving, and I think I was double billed. I am on auto pay, but got a pa
Home phone service.
I got all new equipment on March30. Ever since then my home phone has not worked. Nobody in customer support can fix it, and it is still on my bill. Nothing like paying for a service and not receiving it.
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Good morning @user_kekjx2 our team would be happy to review the account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Click
Charged after cancelling service
I have cancelled Xfinity and been told twice that I wouldn’t owe any more money and have still had to pay. I had an autopay come out today of 55 dollars. I do not have any Xfinity services. I have returned my equipment. I don’t owe anything else and I cannot get ahold of a real person to fix my issu
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Hello @user_qjg2wv Comcast is proactively issuing credits to some Xfinity Video customers who lost programming due to the EW Scripps contract expiration and who also pay an itemized Broadcast TV (BTV) Fee. Credit amounts range from $1.70 - $9.
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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@XfinityAldrik I went to the part where you marked "here" If your stored recordings are getting full, a letter will be sent to you with a target % to get under to make sure you don't lose your recordings. You’ll also receive a mes
Recordings vanishing
Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but thi
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SPAM block settings question
If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?
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Home Phone Features
I live in Utah and have lost my local Fox station and would like to have it returned. I am paying over $200 for xfinity cable and should be able to watch local channels Terry Note: This comment was created from a merged conversation originally title
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E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles