Xfinity Community Forum

user_mr43uy I’m really sorry to hear about your experience. That’s definitely not the level of service we want for you, especially when you’re trying to lower your bill. I understand how frustrating that must be. I’d like to t

XfinityDilary

commented

15 hours ago

to the conversation:

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Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

15 hours ago

to the conversation:

0

U

Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

Question

@JGX100 Yes. For free.

EG

replied

15 hours ago

to the conversation:

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Using a 2-Way Splitter for Internet and Cable TV Connection

I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p

Question

Is a splitter something I can pick up a local Comcast/Xfinity store in person.

JGX100

replied

15 hours ago

to the conversation:

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Using a 2-Way Splitter for Internet and Cable TV Connection

I want to relocate my WiFi router (Unify Dream Router 7) to a central location in the house, which happens to be where the cable connection comes in for the cable modem. Is it possible to use a two-way splitter at that connection point to use for both the modem and router. If so, would I be losing p

Question

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Upset

Via a chat encounter I experienced an agent blatantly lying to me to attempt to upsell me. I am trying to reduce my bill secondary to money being very tight. The agent also said he would credit me my $10 discount for being enrolled in auto pay. Which I am supposed to be receiving anyway. And I was n

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Billing

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Terrible customer service

Internet service have been down for almost a week due to tornado in my area. I tried to call Xfinity to resolve the issue, but I just received AI automatic response. I had to connect with “live agent” through, again, AI Xfinity assistant. I tried to explain that the problem is in cables that are mos

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Customer Service

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Activate my global access

I'm in England, and I'm not getting the Internet unless free Wi-Fi is available. How do I activate my global access?

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Network

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Xfinity mobile cell signal booster?

The xfinity mobile cellular signal in my area is terrible, always has been. I've done everything suggested at https://www.xfinity.com/hub/mobile/5-ways-to-improve-your-cell-phone-signal?linkId=125084615, other than #3 (use a cellular booster); the other options did not help. Very inconvenient when w

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Network

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Thanks for taking time to share your experience on our Xfinity Community Forums page, @user_2n3541. While we are limited to providing support on this platform only, I'd love to do everything I can to help. Please send a direct message including your

XfinityAbel

commented

16 hours ago

to the conversation:

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Sick of Customer Service abroad

I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

16 hours ago

to the conversation:

0

U

Sick of Customer Service abroad

I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi

Question

Try contacting this team about it. They handle blocking issues; Comcast Customer Security Assurance. You can contact them online using the link below; https://spa.xfinity.com/?linkId=130556429 https://comca.st/3C2771k which will take you

EG

commented

16 hours ago

to the conversation:

0

Advanced Security is blocking my site

Website https://www.aeintelligence.com is being blocked by Xfinity Advanced Security. This is a website that I own and operate. It has been flagged as suspicious by XFinity Advanced Security, and I have turned that off so that I can visit my own website. The site responds fine when I'm using a VPN,

Question

U

Sick of Customer Service abroad

I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi

Question

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Customer Service

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Hi there, @Debbie140 I’m really sorry you’re running into trouble accessing your Comcast email, that can definitely be frustrating. Let’s try a few quick steps that often help resolve this: Clear your browser’s cache a

XfinityRichard

commented

16 hours ago

to the conversation:

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Where’s my e mail

Can’t get into Comcast e mail

Question

Advanced Security is blocking my site

Website https://www.aeintelligence.com is being blocked by Xfinity Advanced Security. This is a website that I own and operate. It has been flagged as suspicious by XFinity Advanced Security, and I have turned that off so that I can visit my own website. The site responds fine when I'm using a VPN,

Question

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Your Home Network

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Xfinity remote

My Xfinity remote will not pair with my TCL TV model 65QM64L

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X1

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TCL tv remote pairing

My xfinity remote will not pair with my TCL 65QM64L tv

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X1

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Thank you for reaching out here. If you are having issues with your service we are happy to assist in any way from here.

XfinityJohnG

replied

17 hours ago

to the conversation:

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Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

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Beuce foltz

Unable to view my emails

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Xfinity App

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Dvr

Can someone tell me why things that I have had on my DVR for a while mysteriously disappear? I don't understand the rationalization of having a DVR so that you can record things that you enjoy watching and then Xfinity in their infinite wisdom besides to delete things that have been on the DVR for o

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Xfinity Stream Website

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Nfl Network missing

I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone

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Channels and Programming

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