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Hi, thank you for responding. Today I tried something new - I disabled the McAfee WebAdvisor browser extension on Google Chrome. I learned about this through other online forums. I also was having a similar issue with the Doxy.me videoconferencing p
Packet Loss Burst
Hi, I recently upgraded my home internet to 1G with the Gateway wifi/modem. Since I made these upgrades, I have experienced video drop off problems with the video conferencing service I use (called Simple Practice). The issue is that the client side video goes dark, I can hear them, they can hear an
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Yes, I know my user name is my entire email address. The tech person I spoke with gave up and gave me a phone number for "advanced" tech help. I haven't called yet. I'll post if/when my problem is fixed or I learn anything useful.
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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On what? your phone or Internet?
Monthly bill has more than doubled in less than two years. What can I do to reduce my bill?
My monthly bill was $36.21/month when I first signed up in 2024. Now my bill is $73.22/month, more than double. How can I reduce my bill to be more affordable?
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Ok, thank you for confirming that @user_ls9k49. Have you tried restarting your TV box or performing a system refresh?
D v r records local news, instead of national
We have been recording the NBC. National news and local n b c news for several years.But now, instead of the national news, it records the local news
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user_qunrbg. I can certainly understand how frustrating that would be, especially after being advised that the issue would be resolved and after already reaching out to Peacock for assistance. Is the issue happening regardless of what browser you use
Premium plus not activating
I upgraded to premium plus, but the link to unlink my peacock account isn’t working. I contacted an agent and was told it was a glitch and would be fixed. The agent also told me to follow up with peacock which i did - they were zero help of course. the link is still not working - is there any other
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... Anyone know what the admin and password are by default? "admin" and "password" are the defaults, unless a label on your gateway lists a different "admin" login. But before any logins will work, if you haven't already you'll need to follow the in
Admin Tool password
Hi all, I'm trying to use this wacky "admin tool" as the common issue of the xfi crapp not showing all devices for port forwarding is not preventing me from port forwarding. I've tried a few combinations of admin and password but nothing seems to be working. Anyone know what the admin and password a
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I WAS CHARGED 50 DLS FOR ACTIVATION AND PLAN FOR MY MOBILE
JULY 11 2026 I WAS CHARGED 50 DLS ACTIVATION AND PLAN,I CANCELED BEFORE ACTIVATION, JULY 12, I HAVE CANCELLATION NUMBER, AND VIRTUAL ASSISTANT HARSH TOLD ME THAT ONLY TAKES 48 HOURS FOR A REFUND THAT WAS ON JULY 25 2026 I HAVE THE REFUND CONFIRMATION NUMBER,ALSO., SOMEBODY IS PLAYING WITH ME AND MT
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Plan
... Tivo Bolt. I do not get the Host ID or Data ID in the Cablecard(tm) Pairing section because it is stuck initializing ... I'm no expert, but I suspect that it won't be possible to pair the card again without a Host ID (all card types) and,
Need to re-pair cable card after replacing hard drive in Tivo
I need to re-pair the cable card after replacing the hard drive in my Tivo Bolt. I do not get the Host ID or Data ID in the Cablecard(tm) Pairing section because it is stuck initializing. The Conditional Access section shows Con: Yes and Val: I. I've tried rebooting, emoving and reinserting the card
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user_xtm4uj Hello, are you still having service issues?
Packet Loss Burst
Hi, I recently upgraded my home internet to 1G with the Gateway wifi/modem. Since I made these upgrades, I have experienced video drop off problems with the video conferencing service I use (called Simple Practice). The issue is that the client side video goes dark, I can hear them, they can hear an
Question
Employee unauthorized use of equipment-namely a bucket truck.
This is an urgent matter as someone will be back here tomorrow. It’s imperative a supervisor be in attendance without the employee notified beforehand. This will be in Salem, MA
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Customer Service
Request to activate dead coax outlet for modem move
Hi, My internet is working normally at its current location. I have an existing coax outlet in another room that has never been activated. I would like to schedule a technician visit to activate that outlet so I can relocate my modem there. The coax in that room is terminated and comes out of a pass
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Customer Service
user_70ff14. Thanks for reaching out and providing those details. If you're connected to your home Wi-Fi and these channels were working on your Amazon tablet previously, it sounds like the Xfinity Stream app may not be correctly recognizing your hom
xfinity app say not on home wifi
I am in my home and using my Amazon tablet connected to my home wifi. The xfinity app on the tablet will play some channels, but on some, it says it cannot play because I am not connected to my home wifi. Those same channels play fine on my desktop computer connected to the same wifi. There have bee
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Thank you for visiting our official Xfinity Forums Community support page @user_g5sqn0. We're truly sorry to hear about the frustrating experience you've had, and we apologize for the multiple errors and the significant time you've invested trying to
Complete ineptitude
I have spent over 6 hours on the phone with management and support staff only to be more frustrated than when I started. The changed my service, disconnected my internet all “by accident “ then they can’t fix most of it. They cancelled a box again accidentally. Then they changed my Netflix from no a
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We would be happy to help you to ensure you receive the equipment, @FemmeK. Can you please send us a Direct Message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In” if necessary. Click t
Equipment delivered on the wrong day/place
Good Afternoon. I am moving August 4th and worked with my new landlord's concierge company to set up equipment delivery to my new address on August 4th when I will be there. I learned that the equipment was actually delivered to this new address last night (July 22). I am not at that location to rec
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Thanks for letting us know! Based on what you've already tried to get things resolved, we definitely want to look into this further. To get started, please send us a direct chat message with your full name, the name listed on the account (if differen
Paramount +
Freezing and error messages. Have done a hard reboot , cleard the local cash and every other fix posted and still have problems with paramount +. Im to the point that when my subscription expires there's no way I will renew.
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Hi @user_ps4hjw, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the wireless connectivity issues. Did any of the links provided by @EG help? Are other devices connec
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Passwords
I am trying to let my daughter log into her tablet, but can't locate the name of our WiFi and our password.
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