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Complaint about misleading customer service
Customer service in response to persistent connectivity issues have been inept and unprofessional. 10 days ago I was told a new cable box was being mailed. It was never sent. Yesterday I was told by 2 agents that a technician would come to my home btw 2-4 today. Never showed and no contact. I then c
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Customer Service
My email has been disassociated with my account
I need help! On Friday 2/6/26, we went into the local West Lebanon NH Xfinity office to change me to the administrator of our home Internet/TV/email/mobile account. I was already a member on the account. My husband was the administrator before me. All Brendan did was supposed to do was change me to
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No. I asked how to leave YahooMail andreturn to Xfinity but never answered.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Past due on old account/ new account charges without services
I recently got a new Xfinity account on my address, but I had an old past due amount on my old account on the same address. My new account has been charging me $66 a month for the last three months. I haven’t been able to use the services because I have an old past due on another account on the same
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Devices and Equipment
Diamond rewards membership
Site specifically states $1 movies for Diamond Reward Members but I haven't seem any since summer.
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Customer Service
Xfinity Stream works on phone, but not my roku tv
How come Xfinity Stream works fine on my phone using the app downloaded from the play store, but when I download it to my Roku TV, I get a message that says, "Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today!" If I can
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Xfinity Stream App
user_a7n8dq thank you for sharing those steps with us, I would like to take a closer look at your connectivity on our end. Can you send over a direct message with your full name and complete service address? Here's the detailed steps to direct mess
Customer Service
I have now spoken with three different customer support representatives via chat regarding ongoing internet issues on my account. We experience service problems at least every other day. During my first interaction, I was told our modem was faulty and that a replacement would be sent on January 27.
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Okay. Appreciate you confirming that is the site you tried. Please send us a direct message with your full name and the service address. We will get this escalated to the Xfinity Membership team to help get the option added. To send a "Direct Messag
Platinum member, but Xfinity says I am ineligible
Hello. I received the email saying that I am platinum member on January 12, 2026. I have been trying to figure out the free Peacock Premium offer since then. Finally, I have gotten to a screen that tells me I am ineligible for the offer. Based on other searches it seems like a question added here co
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Unfortunately, I have tried this and get the message stating I am ineligible.
Platinum member, but Xfinity says I am ineligible
Hello. I received the email saying that I am platinum member on January 12, 2026. I have been trying to figure out the free Peacock Premium offer since then. Finally, I have gotten to a screen that tells me I am ineligible for the offer. Based on other searches it seems like a question added here co
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Hello user_fwsrby , You do qualify for Peacock with the Xfinity Platinum tier membership. Normally to qualify you first need to redeem the reward through our Xfinity Membership website. Are you able to log in and confirm if the option to redeem is av
Platinum member, but Xfinity says I am ineligible
Hello. I received the email saying that I am platinum member on January 12, 2026. I have been trying to figure out the free Peacock Premium offer since then. Finally, I have gotten to a screen that tells me I am ineligible for the offer. Based on other searches it seems like a question added here co
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Difficulty of cancelling TV plan
Why is it so difficult to remove the TV plan from your Xfinity account?
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X1
I have sent the message
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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Platinum member, but Xfinity says I am ineligible
Hello. I received the email saying that I am platinum member on January 12, 2026. I have been trying to figure out the free Peacock Premium offer since then. Finally, I have gotten to a screen that tells me I am ineligible for the offer. Based on other searches it seems like a question added here co
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Customer Service
I just did that, feel free to call or email me and I can send you copies of the emails and screenshots showing the Rewards that I claimed-thank you.
Never Received Xfinity Rewards
I claimed and was awarded (2) different Xfinity Rewards for concert VIP ticket packages and was suppose to receive an email with all information on how to claim tickets 2 weeks ago. So, I get the emails asking me to confirm and create an Xfinity ticket account asking for more personal info, which I
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user_66sntk - Thank you for choosing Xfinity and for taking the time to share your feedback with us. We truly value your input and want to ensure you’re able to fully enjoy all the benefits of your Xfinity services, including your rewards. Our
Never Received Xfinity Rewards
I claimed and was awarded (2) different Xfinity Rewards for concert VIP ticket packages and was suppose to receive an email with all information on how to claim tickets 2 weeks ago. So, I get the emails asking me to confirm and create an Xfinity ticket account asking for more personal info, which I
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We can attempt to enable bridge mode on our end. Please send us a direct message with your full name and service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or &nbs
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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user_sa8tiq Are you currently seeing a service interruption message status on the Xfinity app by any chance?
Internet has been out/interrupted for over 3 weeks with no resolve
I am writing here as a last resort because I have no other options and not received any resolve. Work was done in our area on November 18 and since then we have had constant internet outages and interrupted service. When I say constant I mean in and out every 30 minutes, all day, every day. I work f
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@user_9vt1wd, please send the direct message to "Xfinity Support".
Prime Video not launching with Xfinity app
Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I
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@XfinityVictor I am on on 10.0.0.1 site. The toggle does not exist.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Hello @user_vf9lqw We here on Xfinity Forums are all official employees that can assist you through direct messaging, but we are not an instant live chat. So response time will vary based on how many messages we are getting. But we would stick with y
XfinityMatthew
commented
10 hours ago
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A customer service rep
How do I reach a live person?
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