Xfinity Community Forum

Hi @user_8197d4,Have you attempted to change some language in the email aside from the link itself? It may also be worth trying to send the email with the same content except for the link to see if that is truly raising the flag.

XfinityJustinM

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4 hours ago

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Sent from my comcast email, blocked as spam with URL link

I sent an email from my comcast email to a hotmail address, it was cancelled and returned with the following reason 'Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated

Question

Hello, @user_0ql8r2 are you able to share more details about the issue you're experiencing? Is your school not listed?

XfinityJosephA

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4 hours ago

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Help with Student Discount

I am fully verified as a student and need assistance with applying the $50/1 Gig student discount. I have tried calling and speaking with the xfinity assistant with no success as the AI does not understand me. I wish to speak to a real representative to resolve this issue.

Question

user_7lxtgn Thank you for posting on our community forum so we can help you access your Peacock subscription. What error do you see? Are you subscribed to Peacock through Membership Rewards, part of a streaming bundle, part of a service promotion, et

XfinityEmilyB

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4 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Monthly charges went up

My bill went up from $75 last month to $124 in July please explain

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Billing

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Sent from my comcast email, blocked as spam with URL link

I sent an email from my comcast email to a hotmail address, it was cancelled and returned with the following reason 'Your message was not delivered to its intended recipient(s) because our automated spam filtering tools recognized one or more characteristics of your message as potentially associated

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Email

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I was asked to give my email info to update terms and conditions ... Can't say for sure without knowing more, but "update" emails that have any sort of "do this or lose your access" demand are almost always scams. I

BruceW

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4 hours ago

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Email password [Edited]

I was asked to give my email info to update terms and conditions, but the site spelled password incorrectly so I don't trust it [Title Edited: "Personal Information"]

Question

redjack_x Thanks for reaching out for help with your pedestal concern. I see you sent us a live chat request already that we are helping you through about your bee concern. We will continue with you there to get the concern addressed.

XfinityEricB

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4 hours ago

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Bees nest in Xfinity Pedestal

Hi: We found bees in our Xfinity pedestal. Unsure how to proceed. Other posts say to DM Xfinity. Since this is part of the utility easement, has Xfinity covered the cost of retrieval? Appreciate anyone's assistance on this. We are located outside Houston, TX.

Question

I do understand why this could be a huge inconvenience. I will do all I can to have your service back active as soon as possible. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct M

XfinityDuron

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4 hours ago

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Changed plan and now no service - time sensitive due to medical recovery

I upgraded from legacy 1 gig plan to 2 gig plan On 7/24. My Arris SB8200 has worked flawlessly for 8 years and continued to work while I awaited an XB8. XB8 arrived. Multiple self serve and agent activation attempts have failed. Asked to revert to the Arris. Also won’t reactivate. Was told a technic

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Help with Student Discount

I am fully verified as a student and need assistance with applying the $50/1 Gig student discount. I have tried calling and speaking with the xfinity assistant with no success as the AI does not understand me. I wish to speak to a real representative to resolve this issue.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

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Changed plan and now no service - time sensitive due to medical recovery

I upgraded from legacy 1 gig plan to 2 gig plan On 7/24. My Arris SB8200 has worked flawlessly for 8 years and continued to work while I awaited an XB8. XB8 arrived. Multiple self serve and agent activation attempts have failed. Asked to revert to the Arris. Also won’t reactivate. Was told a technic

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Messages missing after move to Yahoo

Friday I was on the phone with your rep who had me move my mail account ( which is all I currently have with Xfinity) to Yahoo. I asked if all my messages in my folders would would over and she said yes. While we were on the phone they had not moved over. She said it takes time. The folders are stil

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Xfinity App

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Chandon Great research! Yes, we agree that is likely what is going on. The delay is on the mail server side on their end. They may also have the ability to put your email address in a whitelist or something similar. We'll be here if you still need an

XfinityBenjaminM

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4 hours ago

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Trouble Receiving Emails from a Sender

I have set up a rule to accept emails from this sender. Her emails to me either arrive 24 hours late or not all all. They aren't accidentally deleted and they aren't going to spam on my Xfinity email account.

Question

EZ

I have a fiber connection with EPON and XB8 router in bridge mode and am willing to try to help with figuring out configuration/transition to a setup with the EPON direct to my personal router! @Xfinity Support

Eg-Zach-ly

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4 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

user_qaacom Hello! Thank you for reaching out to us here on our Community Forum. Thank you for trying to troubleshoot before reaching out. Have you tried using cellular (LTE) data instead of WiFi to see if it loads properly?

XfinityBenjaminM

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4 hours ago

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Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

Question

Changed plan and now no service - time sensitive due to medical recovery

I upgraded from legacy 1 gig plan to 2 gig plan On 7/24. My Arris SB8200 has worked flawlessly for 8 years and continued to work while I awaited an XB8. XB8 arrived. Multiple self serve and agent activation attempts have failed. Asked to revert to the Arris. Also won’t reactivate. Was told a technic

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Customer Service

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Bees nest in Xfinity Pedestal

Hi: We found bees in our Xfinity pedestal. Unsure how to proceed. Other posts say to DM Xfinity. Since this is part of the utility easement, has Xfinity covered the cost of retrieval? Appreciate anyone's assistance on this. We are located outside Houston, TX.

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Customer Service

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Thanks for your reply! Yes! This is the only person sending me emails that have a delay. This person is on my safe list. After analyzing the headers on their delayed emails, it appears that they are being delayed on their end. I have informed them.

Chandon

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4 hours ago

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Trouble Receiving Emails from a Sender

I have set up a rule to accept emails from this sender. Her emails to me either arrive 24 hours late or not all all. They aren't accidentally deleted and they aren't going to spam on my Xfinity email account.

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They owe everyone! Switching cable service this month

user_bhdtqf

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4 hours ago

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NFL network and Red Zone Gone!!!

Seems we have lost NFL network and Red Zone (Oh No) Anybody know anything about them coming back?

Question

Greetings @user_zb7sml Glad to see that your area is experiencing our FDX speeds, quite the upgrade for most. We would be more than happy to take a closer look into what may be holding those speeds down. I would like to take a closer look at your boo

XfinityJustinM

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4 hours ago

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XB10 Not Providing Advertised Upload Speed

I "upgraded" my service to 1 gig up/down and installed the XB10 but it appears that my upload is capped at around 119 mbps. I called Customer Support and they created a service ticket but no ticket is shown on my account page. I suspect that there is a provisioning problem. Any help is appreciated.

Question

Chandon Hello! Thank you for reaching out to us here on our Community Forum. Is this the only person sending you an email who has noticed a delay? We believe you covered this step in your post, but just to be sure, please add this person's email addr

XfinityBenjaminM

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5 hours ago

to the conversation:

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Trouble Receiving Emails from a Sender

I have set up a rule to accept emails from this sender. Her emails to me either arrive 24 hours late or not all all. They aren't accidentally deleted and they aren't going to spam on my Xfinity email account.

Question