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SCRA Violation - Refund denied
Good afternoon, I cancelled my XFINITY service due to a PCS taking me abroad and was incorrectly charged an early termination fee, which is a violation of the Service Member Civil Relief act. When speaking with the billing department they opened a ticket for me request a refund of this fee and withi
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Customer Service
Hello Jarrod, I am an employee and will do my best to assist you. Thank you for providing your information. To get your account open and get more information for you, we need to authenticate the account. We do this by sending you a 6-digit code by te
Need help
Too many outages. It's affecting my job. I have to report to the office now. I need to speak to an Xfinity representative to get some information to submit to my employer. They need this before I can return home to work. I will cancel my service if I do not get a responce.
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Does anyone ever respond? Is there any way to deal with this on the phone? I did send a private message. I am still frustrated and the problem is still unsolved. No my question is unanswered.
I have been unable to obtain satisfaction in more than 12 hours of phone calls and 2 trips through level 2 support
I have been an Xfiinty customer since the 1980s and have 2 houses internet and phone and 4 phones and 4 watch lines and all kinds of business with your company but I am ready to leave if we don't resolve this one. I was persuded by an Xfinity sales representative last year to bring our phones over f
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I just sent a Direct Message to Xfinity Support using those instructions
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
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@XfinityJon wrote: "... If you send us a direct message ..." If you need instructions, see https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
Tesla Wall Charger will not connec to XER10
Just upgraded to XER10 and now Tesla Wall charger will not connect. This is what Tesla told me: 2.4 GHz Wi-Fi (no 5.0 or 6.0 GHz shared networks) WPA2 security (no WPA2/3 shared networks) No MAC address filtering No content filteringXfinity says they cannot dedicate another SSID with only 2.4. Now w
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user_fro8us. You’re welcome! We’ll follow up next week to see how things went. If you need anything else, don't hesitate to let us know. We'll talk soon. Have a great rest of your day.
Sent 2 Modems and More Issues
Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre
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Well the month I wanted to see was December 2025, which is more than 12 months before. From reviewing data usage warning emails, I found I did not exceed the cap in December 2024, so I was eligible for a courtesy month for December 2025, but I was b
Why am I being denied a courtesy month, which is due to me according to my agreement?
I exceeded the data cap in Dec 2025, for the first time in over 12 months. The Usage page message changed to "You have just used your courtesy month". I was billed for the data overage in full in February, despite chatting with a customer service rep before the autopay was processed and being assure
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@user_5s732o Not sure if the Bahamas was a bad spot or they many agents or even Xfinity support people here did something to my account, but it worked fine in Grand Cayman and in Mexico
Lots of conflicting information on Premium Unlimited and International Service and data
I received an email about an upgrade to Premium Unlimited. It said when I clicked on the link that calls and texts were free in 215+ countries. It also said that Premium Unlimited came with 10 GB of international data per billing cycle so no Travel Pass required under that limit https://www.xfinity.
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Hello user_6nraud, thank you for your post. We are here to assist you. You do have a few options, that I can communicate with you. If you would, send our team a direct message with your full name, the name listed on the account (if different), and th
$400 Device Credit Not Applied – Xfinity Mobile Promotion (December 2025
I went to the xfinity store for nee Iphone 17 pro max. The employee promised to me that I will get 400$ discount and I only have to pay 21$ monthly for contract 3 years. However, I have to pay 31$ for a device. That is unreasonable, I called to xfinity support and they said I was not eligible. That
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Is anyone in gonna give a straight answer? From xfinity, why we can't access our own accounts that we set up with you years and years ago. Now you want us to use Yahoo. Kick us out they give you commercials. Every [Edited: "Profanity"] 30 seconds. Okay, we didn't ask for that. And when you ask for n
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@user_4flpe6 Thanks for adding a post to the community. We're happy to help. Can you explain what happens when you call in, and why the store wasn't able to help? We have the same tools as those teams to assist.
Billing
Consistently being overcharged for a phone I never received. This has been going on now for several months in spite of repeated phone calls and a trip to a local Xfinity store where I was told they could not help me. This issue needs to be resolved a/s/a/p
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@XfinitySara Thank you for the info, I'll have time next week to drop them off at the UPS Store then.
Sent 2 Modems and More Issues
Hello, I recently upgraded my internet service that comes with Peacock Premium and Disney+Hulu. Here are my current issues: Sent 2 XFI modems, how do I send the extra and old modem back? I activated new XFI modem on the app, my account shows pending activation (is this modem specific?) Unable to cre
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Hey there user_wwbhu2 👋 Sorry to hear about that interruption that impacted your area, but glad to hear everything is back online! We always want you to be alerted up-to-the-minute on the status of your services, so don't forget you can always get t
I didn't get notification when our outage was resolved
I didn't get a notification when my outage was resolved even though I left my phone number. I tried to ask on a chat but got disconnected
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Hi there, @fearlessvoicee! Thank you for signing up for our service! We can check on your account to see if you are eligible for the XB10 modem. This is based on the speeds offered in your area. The FDX (symmetrical upload and download speeds) of 500
XB10 modem
I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.
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user_zgw92u Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
The most expensive xfinity lie of 2025
I switched from my previous internet provider and cell phone carrier in 2025, i also got a home phone installed and referred my sister to get the same. Multiple lines, and gig speed internet and a kickback was promoted and promised that i would receive a $500 mastercard gift card and also a referral
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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6 hours ago
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Trying to Get the Sign In Page [Edited]
This is my email address, [Edited: "Personal Information"] and I am trying to get the sign in page. Please tell me how to connect and stay connected whether I am on my home WiFi or another.
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