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channel lineup
I changed my plan to the tv core plan and have my settings to only show what is free to me and it is showing all channels. How do I change that to only show what is free to me only.
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Your Home Network
Hello @user_c2csy0 thank you for reaching out to us! I would love to help you get that landline removed since you are not using it. Please send us a direct message with your full name and service address so that we can assist you further. To do
remove xfinity voice
I would like to remove xfinity voice. I don't use my land line, so I am paying for something I don't need. How do I remove it?
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My bill is wrong for the last 4 month
I have called every month and worked to get it corrected. They keep promising it will be correct the following month but once again it is wrong. Can someone competent help?
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Billing
Have just never erased things before. Am dealing with two computers, a phone and Kindle Fire tablet. Have been very busy entering a lot of passwords that I'm used to being there for me. Am 84 years old and want to keep using my computers
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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I meant related to the dig.
Answers to Cable Dig on Front
I am seeing guys painting lines of different color on my property as well as other 10+ houses on my street [Edit: Personal Information] for apparent soon-to-be dig to place cable unde my property. I never got any advance notices or warnings. I called Comcast yesterday and expected to hear from Resol
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OK! Can I have the contractors' contact information in case issues come up relating to the digital and any damage to my property?
Answers to Cable Dig on Front
I am seeing guys painting lines of different color on my property as well as other 10+ houses on my street [Edit: Personal Information] for apparent soon-to-be dig to place cable unde my property. I never got any advance notices or warnings. I called Comcast yesterday and expected to hear from Resol
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Horrible customer service experience from Xfinity
I had one of the worst customer service experiences I've ever had with Xfinity. It started when one of your representatives offered me a "completely free" Apple Watch as a reward for being a loyal customer. Before accepting, I repeatedly asked whether there would be any monthly charges, service fees
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Customer Service
Horrible experience with xfinity
I had one of the worst customer service experiences I've ever had with Xfinity. It started when one of your representatives offered me a "completely free" Apple Watch as a reward for being a loyal customer. Before accepting, I repeatedly asked whether there would be any monthly charges, service fees
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Customer Service
user_moqhcm Did you recently just add landline service?
Help with my home phone no dial tone and it is directly connected to my modem
I have no dial tone on my home phone and I have connected it directly to my Xfinity modem
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user_bqqf6j Thank you so much for stopping in for help with upgrading your Peacock subscription to Peacock Premium Plus. Do you, by chance, have one of our X1 TV boxes? There are additional steps if you do have Peacock paired with a box. If you check
Cannot activate Peacock upgrade
I already have an activated Peacock Premium subscription which Xfinity gave me for free. Recently I decided to upgrade to Peacock Premium Plus, and my subscription page says it needs to be activated. But when I try to activate it on the Peacock website, it says that they cannot activate it because m
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Hello @CoaxCures, thank you so much for taking the time to post in our Community Forum. We truly appreciate the opportunity to assist you. To help set proper expectations, Xfinity technicians typically do not perform wall fishing or route cables thro
Working coax outlet in terrible location
Hi there, I am an Xfinity internet customer and have three coax outlets in my house -- one, in my entryway, one next to my TV, and one in my basement. When my internet was originally set up, I performed a self-install. After speaking over the phone with a tech, the only outlet we could get to work w
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Peacock says already linked
Hi I haven’t activated my peacock account yet and keep getting emails and texting to do so. When I go to activate it, Peacock says that my Xfinity account is already linked. It’s not. how can I fix this
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Channels and Programming
@user_l68l04Hi there, and thank you for reaching out. I can certainly understand your concern, especially when you begin seeing utility markings on your property without receiving any advance notice and are worried about potential impact to your lawn
Answers to Cable Dig on Front
I am seeing guys painting lines of different color on my property as well as other 10+ houses on my street [Edit: Personal Information] for apparent soon-to-be dig to place cable unde my property. I never got any advance notices or warnings. I called Comcast yesterday and expected to hear from Resol
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Serious Maggie, it takes forever for the programs to load. And that even includes a booster right next to it that I purchased from you guys
Paramount+ app
I am having a problem is with your Paramount+ app, is there anyway I can remove it off of your preloaded apps so I can reload it
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Sirius lag, it takes forever for the programs to load
Paramount+ app
I am having a problem is with your Paramount+ app, is there anyway I can remove it off of your preloaded apps so I can reload it
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Answers to Cable Dig on Front
I am seeing guys painting lines of different color on my property as well as other 10+ houses on my street [Edit: Personal Information] for apparent soon-to-be dig to place cable unde my property. I never got any advance notices or warnings. I called Comcast yesterday and expected to hear from Resol
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Customer Service
@user_9zy680 Thanks for adding a post to the community. It's easy to fix the new remote when that happens. Follow the steps here https://www.xfinity.com/support/articles/programming-your-xfinity-remote to reset, and then pair it to your equipment.
Xumo stuck on settings screen
I got a new remote and tried to turn on the device, ended up being stuck on settings screen and won’t let me go to my apps
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Thanks for clarifying, user_ndjoi3. I'd be happy to check the signal on our end to determine what could be causing this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issu
Corporate Complaint
My service is poor, connectivity is poor and I am paying for one of the highest gig plans at almost $300 a month - which is being offered for $50 a month for new customers. They have replaced the outside lines, inside cabling, two new modems and now I had to go buy extenders on my own. That does not
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Hello @user_24sh0z, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
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My bill is wrong for the last 4 month
I have called every month and worked to get it corrected. They keep promising it will be correct the following month but once again it is wrong. Can someone competent help?
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