Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (532.1K)
Xfinity bill doubling
After a year of using Xfinity my bill went from 50 for gig speed internet to 100 the lowest service package is 20$ more than what I pay now when I called the service center they said there’s zero they can do
Question
•
Your Home Network
Hi user_yfsgwu! We appreciate you reaching out on our Xfinity Forum. Please know that my team is always here to support you with your service needs. To answer your question, customers can retrieve a log of their text messages by accessin
can I get the detail on numbers I have sent text messages to
looking for a log of text messaging
Question
A support technician came to my house to evaluate my cable in the house and he agreed there was an issue. He took a measurement outside the premise (Xfinity owned) and noticed a problem there as well. He put in a ticket to Xfinity crew and left. With
1000/1000 Xfinity XB10 bridge mode - Speedtest 1050 down / 40 up
I have the 1Gig symetrical plan with XB10 gateway (bridge mode) and my own router and switch for my LAN. I onlny get ~40Mbps up. Sometimes it goes to ~600 MBps then drops down below 50 with no change by me. I went to Xfinity store to swap my gateway with no change. I asked tech support to send my ga
Question
user_wgovgw Hi there! Thanks for using our Forums and for taking the time out of your day to reach up. We are happy to work together and help look through all your options regarding your plans. Please shoot us over a DM with your name and address to
Question Regarding Possible Payments in error
I was paying $120.80 monthly based on my contract/discount for my services. When my discount expired in January, 2026, I called to see if there were any current discounts and was told that there were not any at that time. I began being charged $149.80 beginning in February 2026. I called back again
Question
Intermittent outages — S34 upstream at 54.5 dBmV, repeated T3 / Loss of Sync / TCS failures
I'm experiencing intermittent internet outages and have isolated a DOCSIS upstream/return-path problem at my ARRIS S34. Current signal levels: Four bonded SC-QAM upstream channels: 54.5 dBmV each OFDMA upstream: 48.5 dBmV Downstream power approximately -3.5 to +0.1 dBmV Downstream SNR approximately
Question
•
Your Home Network
@user_ep0mmg @XfinityJeff Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
1000/1000 Xfinity XB10 bridge mode - Speedtest 1050 down / 40 up
I have the 1Gig symetrical plan with XB10 gateway (bridge mode) and my own router and switch for my LAN. I onlny get ~40Mbps up. Sometimes it goes to ~600 MBps then drops down below 50 with no change by me. I went to Xfinity store to swap my gateway with no change. I asked tech support to send my ga
Question
It's been more than three weeks since the OP first posted about unexpected 2.0 PCM audio from his Xi6 and almost a week since I got an Xi6 and posted test results confirming what the OP reported. Xfinity support had both of us open DMs to explore wh
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
Official Solution
@user_jvv8sw Thank you for working with us! We canceled your Paramount+ subscription and found a new package that keeps your internet speed while saving you $37.61 a month, or $451.32 a year! We also helped with your Peacock upgrade and reviewed the
Cancel Paramount +
How do I cancel Paramount + without a cable box? There is no way for me to do it on the app.
Question
Question Regarding Possible Payments in error
I was paying $120.80 monthly based on my contract/discount for my services. When my discount expired in January, 2026, I called to see if there were any current discounts and was told that there were not any at that time. I began being charged $149.80 beginning in February 2026. I called back again
Question
•
Billing
Greetings @user_ep0mmg, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with your upload, but you have come to the right place for assista
1000/1000 Xfinity XB10 bridge mode - Speedtest 1050 down / 40 up
I have the 1Gig symetrical plan with XB10 gateway (bridge mode) and my own router and switch for my LAN. I onlny get ~40Mbps up. Sometimes it goes to ~600 MBps then drops down below 50 with no change by me. I went to Xfinity store to swap my gateway with no change. I asked tech support to send my ga
Question
jahqwaun We appreciate you reaching out to us over our Community Forums. We can understand how a job loss can impact life. Unfortunately, once a device payment agreement is accelerated or bought out due to an account status change, reinstatement elig
I have an issue getting in touch with a live supervisor in the mobile department for contract reinstatement!
I have experienced job loss; I am now able to pay my phone bill. My contract for my iPhone experienced a forced buyout. I was told it was sent to collections they transferred me to collections with a number. The number is invalid and my account is not in collections. I called back numerous times and
Question
@user_o59bya @XfinityDemitrius Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
Intermittent internet disconnect
I’m experiencing intermittent internet disconnects that started after my recent plan change. The connection will suddenly drop for about 1 minute at random intervals, then recover normally. This happens across all devices, both Ethernet and Wi-Fi. Here are my observations and troubleshooting so far:
Question
This is a very disappointing response. I would expect someone within Comcast to track down this issue and confirm that someone is truly coming to fix our line today. Canceling service and going to another provider is our next option here.
user_sdpqun
commented
2 hours ago
to the conversation:
0
0
Internet line was cut by utilities a week ago and can't get Comcast to show up to fix
We have scheduled 3 appointments to fix our cut line and Comcast has not shown up. When we call in they act like nothing's wrong and they schedule us for the next day, tomorrow will be our 4th scheduling to have this fixed. We need internet for our work, this is costing us money. We will need to go
Question