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user_occg5f Thanks for confirming those details. We would be happy to take a deeper look at your signal levels on our end to help with getting your internet connection concerns resolved. I understand how important it is to have a solid connection. Ca
WiFi Connection to Desktop Drops Intermittently
After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec
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Hey @mroycemusic. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to provide assistance. With the Xfinity Stream App, what troubleshooting steps have you already tried? Would you be able to delet
Stream app shows only Purchases
Hello, When I start the Stream app on my TV, it goes directly to the Purchases screen, showing only purchased movies and Settings. There is no option for streaming or live TV. On my other devices, the app works properly. My TCL Roku TV is in the compatible devices list and the software is updated. T
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I can’t get in it takes me to my account the lines are down just before the corner of Kingston and Atlantic Ave in Atlantic City the corner address is 4501 Atlantic Ave but the lines are down on Kingston Ave.
Downed wires
On Kingston Ave near Atlantic Ave in Atlantic City Nj trash trucks cannot get by
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Cables are left hanging loose from the box towards my house.
Greetings, I had a tech from you doing a repair. After doing a grwat job the cables and the box from outside were left open and cables are loose. Is it possible to get a tech back and sort them out?
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Customer Service
When I tried to forward a post on X to myself or to someone with whom I regularly email, I often get a non-delivery report
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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Pausing devises
I paused my devise accidentally and I can't access my account
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Sign-In and Account Management
DLINK Switch Faulty
I am formally requesting a Level 2 escalation regarding a hardware failure in the building's managed network infrastructure. Over the past 6 months, I have observed persistent network instability characterized by severe Packet Reordering and TCP Retransmissions on multiple hardware devices. Wireshar
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Your Home Network
Poor performance at peak hours
For the last 2-3 weeks, our tv will not stream between 6:00-10:00pm with any reliability. It works at all other times, so I suspect it is heavy traffic during peak times causing the problem. However, it’s happening far too often to be reasonable. What can be done to minimize or eliminate this issue?
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Your Home Network
Service in and out all day. Very upset couldn't work at home
How do I get credit for service outage that’s been out all day
How do I get credit for service that’s been out all day?
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Cancel my service
This has been a nightmare trying to navigate on the website how to cancel. Please help? I want to cancel my current service ASAP
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Customer Service
Hello @user_3pxc8u, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Faulty modem
Hi there! I just received a new modem for the Internet at my house. There’s already another Internet account in here that works fine with an Xfinity modem. I plugged the new one Into a different spot in the house for my usage and it will never stop blinking orange. So I decided to plug the same mode
Question
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type
Ongoing intermittent internet outages despite good speeds – need escalation
I’m experiencing recurring, intermittent service drops with my Xfinity internet connection. When the service is up, my download speed, upload speed, and latency all test within normal/expected ranges. However, the connection itself drops entirely on a periodic and unpredictable basis. We have experi
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Hey @Harrysparks, Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to help review the address and see if we can provide services. If not, I will even help submit a serviceability request to see wha
Requesting property survey
I have recently purchased a new construction home. The neighbor across the street directly in front, as well as the neighbor right next door both have Xfinity service. I have been with Xfinity for almost 4 years now and would like to continue using the service. However, multiple times I have called
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I have the option to connect using a VPN, but I have shut that off. I did notice that when I had the VPN turned on, I was disconnecting more often than with it shut off. I always had my VPN turned on with my old gateway/modem and was never disconnect
WiFi Connection to Desktop Drops Intermittently
After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec
Question
Hello, user_gr40v1! It's important to us that you're able to enjoy your shows! Just to confirm are you connected to your home network when trying to watch ESPN on your device?
When I try to watch ESPN on my phone I get a message that I can not watch .
When I try to watch ESPN on my phone I get this message, Unable to play video.You are not authorized to play the content. Please contact your provider. I was always able to access ESPN on my phone before.
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Good evening, user_9g4oeh, thank you so much for taking time out of your day and reaching us here via our Xfinity Forums! 888-266-2278 is the outbound version of our main number 800-COMCAST(266-2278) and is what shows when we're following up and call
Bill sent to collection
Bill was sent to collections. Account should have a credit. Went to Comcast store, they said to do chat, chat said to call 2 different collections numbers (1 didn't work and other was suspicious).
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I see that you're having trouble sending us a direct message, to confirm, are you currently logged in? If so, have you tried another browser or cleaning cache and cookies @user_zymm3s? We want to try to help you connect with us to assist further.&nbs
Add spouse to billing
I would like to add my spouses name to my bill so both names are listed.
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@XfinityJohnG thanks - just sent a direct message
Recurring outages + 2 missed tech appointments — need escalation + substantial credits
Hi Xfinity Support — we’ve had recurring internet outages for the last 5–6 months, and a major multi-day disruption starting 2/12. Comcast scheduled two technician appointments on Saturday (10–12 and 3–5) and both were no-shows. A tech later confirmed the issue was an outside line/connection and fix
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Thank you very much for that information. Is that desktop using a VPN connection?
WiFi Connection to Desktop Drops Intermittently
After receiving a new Xfinity modem, for some reason the WiFi connection to my desktop PC drops intermittently. I can be working for several hours with no issue, and then all of a sudden the WiFi connection drops. I cannot just reconnect to the network, and I have to reboot the PC in order to connec
Question
I spent about an hour messaging with tech support with no improvement. They are sending a tech out so hopefully it can be fixed. Yes, very frustrating and it’s a known issue affecting many customers, and yet Xfinity has not responded promptly to addr
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Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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