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Hi there! Sorry for any confusion on how to get a DM sent to us. Here are the steps below and we will be waiting for your response. To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary &b
Duplicate accounts
I am being overbilled and got set up with two duplicate accounts for some reason
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Comcast pays networks and station owners for the ability to deliver their programming to Comcast customers. Agreements are negotiated to bring customers the best value for the content they want. For more information, see xfinity.com/howitworks.
Status of scripps channels
Losing local station owned by scripps is a big deal. Xfinity customers are always having their bills increased outside of contracts with owner stations. I just switched to a cheaper package after last increase. Now you’re taking away channels. I see no incentive to stay any longer.
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This person sure sounds like having the same issue, but much better at describing the situation https://forums.xfinity.com/conversations/your-home-network/intermittent-upstream-impairment-repeated-16event-t3-timeout-clusters-with-postevent-degradati
Frequent Latency spikes / and loss of internet / looking for next steps
Been Dealing with issue for well over a year. Frequent internet drops, high latency. Rebooting modem, entire network often does not fix issue and modem may not connect for hours(like it did several times yesterday. It rarely affects my two next door neighbors. everything may seem fine, all data from
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Where is the link to send a mod mail message?
Duplicate accounts
I am being overbilled and got set up with two duplicate accounts for some reason
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Internet continuously drops every 9-10 minutes
We are a new Xfinity customer. We had Xfinity installed 48 hours ago, and are experiencing the worst Internet service. We have received in 30 years. we are monitoring this, and recording our experience.
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Customer Service
How about upgrading to HuluTV?
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic
Question
Hey, circling back. The solution it seems was to swap my netgear for a Comcast XB8. In the process of getting the rental modem, someone thought they were doing me a favor and in fact messed up my plan. I was on a weird 1Gbps down 250Mbps up plan, now
Ongoing Uncorrectable Errors & T3 Timeouts – Mid-Split/High-Split – CM3000
Hello, I am seeking assistance with intermittent connectivity drops and high packet loss on my Netgear Nighthawk CM3000. I am located in a Massachusetts market that recently underwent the "Next Generation" network upgrade (Mid-Split/High-Split). The Issue: Despite a recent technician visit confirmin
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Status of scripps channels
Losing local station owned by scripps is a big deal. Xfinity customers are always having their bills increased outside of contracts with owner stations. I just switched to a cheaper package after last increase. Now you’re taking away channels. I see no incentive to stay any longer.
Question
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Customer Service
Hey @Maestro101 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your account status. I would be more than happy to offer my assistance looking into this fur
Can't cancel, phone rep told me he would then put me on hold
Xfinity rep on the phone told told me that he was canceling my xfinity services. He gave me the upgrade spiel. I declined. He put me on hold, told me that he would come back and tell me what my final prorated bill was. After 1/2 hour, nothing. He obviously disconnected intentionally. There is still
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Official Solution
Greetings @user_r6vepf,Xfinity keeps the past 24 months of billing online. You can access your previous billing statements by using the How to view your Xfinity bill online and View your Xfinity billing statement history articles in conjunction. I am
Archived Billing history
Hello I need to obtain my internet billing history from the entire year of 2023 my email is [Edited: Personal Information] [Edited: Personal Information] Account number: [Edited: Personal Information]
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Wrong address, slow internet
Xfinity agent set up my internet service to the wrong address. No phone agent has been able to fix this. My internet is slow so I called to resolve both issues and my service is disconnected without me knowing. I hate xfinity.
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Your Home Network
Greetings, @Robwar! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues accessing ESPN Unlimited content, but you ha
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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Can't cancel, phone rep told me he would then put me on hold
Xfinity rep on the phone told told me that he was canceling my xfinity services. He gave me the upgrade spiel. I declined. He put me on hold, told me that he would come back and tell me what my final prorated bill was. After 1/2 hour, nothing. He obviously disconnected intentionally. There is still
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Customer Service
@user_zbpf2j Thanks for reaching out to us, We do hate to lose you as a customer and understand the need to get the best pricing for the service that fits your household needs. I'll be happy to look into your billing details our promotional o
Cancel service
Hello I wish to cancel service as I have not been offered a better rate and my balance shows an unfairly high past due balance. I just paid a past due balance.
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user_ptqa8z Thanks for reaching out about your programming concern. Hopefully we can come to an agreement to return any lost content to your area, but currently we did lose the rights to some networks in your area as you mentioned which we are truly
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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@user_fgofhk Thanks for reaching out to us we do apologize for any inconvenience. You have reached out to the right team to get all your concerns resolved! To get started please send me a direct message including your first and last name and complet
Customer support
The lack of resolution and minimal importance to their customer satisfaction will be the downfall of Xfinity. The customer service support agents are the worst Ive ever encountered. They do not resolve anything they tell you what you want to hear just to get you off the line and it's back to square
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I wholeheartedly agree with all of that. I called Xfinity and they are no help. The transparency should be notifying customers well before this shutdown deadline. I didn’t know until the day before
user_rdj6sp
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Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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