Xfinity Community Forum

user_d7cc86 Thank you so much for reaching out to us here on the Forums team about your service interruption concern. This certainly isn't the experience we want for customers when trying to get assistance with billing, and we are more than happy to

XfinityEricB

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5 hours ago

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truth is not in this place

I called last night and spoke with a guy about my mobile bill, ,my service was discoonnected. He told me not to worry I could pay on March 13 and service would be restored. I wake up this morning for work and no phone. Have been on phone since 739 this moring and spole tp nobody buy people with attu

Question

Hi @user_mtwxhv, please visit the Connection Troubleshooting Tips post as following the steps listed will provide you with additional insight into your network behavior. Please circle back to let us know if you notice any irregularities or signal lev

XfinityJustinM

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5 hours ago

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New router causing irregular connection with Steam and browsing

I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous rou

Question

@user_fu2y4a, Hi there! Thanks for reaching out. I can understand how not receiving emails except for spam can be concerning. You've reached the right place. We are a team of experts who specialize in resolving email concerns over social media. We ca

XfinityGabriel

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5 hours ago

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Why am I not getting new emails to my Inbox but still into my Spam box?

For the first time today, I received no emails in my Inbox but did receive several in my Spam box. Is there a system problem or a problem unique to my ac7?

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Hi Victor, No I still haven't figured out a fix.

user_mtwxhv

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5 hours ago

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New router causing irregular connection with Steam and browsing

I got a new router a couple weeks ago (FCC ID: g954331x). According to the ISP's connectivity tests, my connection is fine. However, I am having intermittent connectivity issues with my desktop computer, with both Steam and browsing affected. I'm using the same ethernet cable as with my previous rou

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Billing

Need to speak to a representative regarding billing

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Channels and Programming

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@user_246llg - Circling back around, we see that our escalation to the Executive Resolutions team has been resolved. After you told us that you hadn't heard from them, we followed up to make sure they were able to make contact, and it sounds like the

XfinitySara

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6 hours ago

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File complaint on Xfinity with BBB and State Attorney General

Have been dealing with an account reduction with Xfinity for almost 3 months. Bill reduced by a manger after promising reduction, then raised back up. Dealt with overseas employee who promised reduction of bill with no service change to a price agreed to and SIGNED for. Billing promise never came tr

Question

HI @user_d8uodi Thank you for your comment on your account today. I am happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at

XfinityJanelle

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6 hours ago

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DISCONNECT

XFINITY/COMCAST I am extremely frustrated because Comcast is NOT allowing me to disconnect our service. I called on 1/20/26 to disconnect (confirmation # [Edited: "Personal Information"]) and was assured the service would be disconnected and a refund for $58.31 would be forwarded. We did NOT receive

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I am having almost the exact same problem. I called customer service on January 23, asking that my service be disconnected as of January 26, the end of my contract. I unplugged my router and thought comcast would follow through. They are

user_d8uodi

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6 hours ago

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DISCONNECT

XFINITY/COMCAST I am extremely frustrated because Comcast is NOT allowing me to disconnect our service. I called on 1/20/26 to disconnect (confirmation # [Edited: "Personal Information"]) and was assured the service would be disconnected and a refund for $58.31 would be forwarded. We did NOT receive

Question

Sounds good! Let us know if you have any other questions or concerns. We are here for you.

XfinityRoberto

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6 hours ago

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Order an Additional Cable Box Online

30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out

Question

user_0pora2 Hi there! Thanks for using our Forums and for letting us know about your email issues. What type of device are you using to access the email? We are here to help and walk through this together.

XfinityJorge

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6 hours ago

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Can't Get Into My Email [Edited]

Somehow I can't get into my email

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Cancel my account

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Plan

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Thanks so much for remembering to follow up with me. Visit to the store was postponed to today or Monday. No need for you to reach out again. I text if there is an issue.

xslsiw

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6 hours ago

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Order an Additional Cable Box Online

30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out

Question

@user_8b6529 Thank you for making us aware of the difficult time you're having while trying to block a website via Forums. Let's continue this conversation via DM since using the Admin Tool didn't work.

XfinityRaul

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6 hours ago

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Xfinity gateway "website block" does not work - has anyone found a solution?

There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even

Question

lsclough121314 Hello! Thank you for reaching out to us here on our Community Forum. Did you follow the tracking they gave you to confirm if it made it back to us, or was it lost in transit? Unfortunately, if USPS lost your device through that process

XfinityBenjaminM

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7 hours ago

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USPS Lost My Return

I followed all the protocols given to me to return my old iPhone X to get a credit on my bills- I put it in the box and dropped it off at the post office within the deadline I was given. I have initiated several "chats" with xfinity mobile throughout this time and each time I'm told something differ

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Returning router

I need to vacate my apartment and cancel service. One year ago I picked up an Xfinity router at the Xfinity store, but since that time Xfinity replaced all the apartment routers and bolted a new one to my wall. How can I determine whether I need to remove this new router and return it to the Xfinity

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Customer Service

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Apple tech support fixed the problem in 5 minutes.

shelbyjean107

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7 hours ago

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My Comcast email account stopped working

My mail.comcast.net says the server is not responding

Question

Good morning @user_lgmoec our team can assist Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Click "Sign In" if necessaryClick the "Direct Message" icon or https://forums.xfinity.com/direc

XfinityJoe

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8 hours ago

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Cancel my account

My account was supposed to be canceled I Feb 28. And it still hasn't been cancelled. I been on the phone three times the second time , I was hang up on. Now they charge me for a new month. I want my account cancel now .

Question

Good morning @user_zhlhpq, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the phone trade in, but you have come to the right place for assistance with this iss

XfinityJeff

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8 hours ago

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Need New Trade-In Shipping Label - iPhone 16 Pro Max

I traded in my iPhone 16 Pro Max for an iPhone 17 Pro Max. The device was returned to me because "Find My" was still active. I have since disabled "Find My" and removed the device from my iCloud account. I have called customer service multiple times and visited an Xfinity store, but I still have no

Question

Blocked IP address

Hello I can't send or receive emails. It says my IP address has been blocked. How do I get this resolved and why did this happen

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Email

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Wrongfully Sending Debt to Collections! We paid everything when we closed our account!

We paid our account off and closed it back in 2022-2023 and now 2-4 years later they’re all the sudden sending fake debt to a collections agency and it’s ruined our credit. I will be looking into legal options considering we tried to dispute it and they somehow verified fraudulent charges.

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Getting Started

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