Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (479.5K)
Once again, I am not getting answer to my question Please read the thread
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
Question
No. Xfinity app no longer works with moto g power phone as of June 1, 2026
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
Question
@Macuser4770 I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to continue with the account review.
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
Question
Mike7534, Hi there! Thanks for reaching out. Totally get how frustrating that is, especially when it’s only happening on one specific channel, and you’ve already tried all the right steps. Based on what you’re describing (audio out
Audio and video not in sync viewing recorded programs on local NBC station
All recordings that we make from our local NBC station (WESH), Orlando,Fl, are basically not viewable because the audio out of sync by approximately 30 seconds. I have tried various devices to view the recordings and they all show the same problem. Live viewing has no problems. No other recordings t
Question
Complaint regarding appointment issue
I recently moved to NH. I had Xfinity in Maine. The tech did not come to my address as requested to install my internet. I called tech support twice, spent over 1 hour on hold and was given a next day appointment due to working from home. The now second day in a row, no one has shown for the appoint
Question
•
Customer Service
Free Xfinity Mobile line
2 months ago I upgraded my internet package (member for over 9 years) and was offered a free mobile line for a year several times. This was promised with no charge. Activated service on old iPhone for my daughter. Now I am being charged monthly and showing a past due balance. After receiving texts a
Question
•
Plan
@user_haao5h How are you trying to sign in? Using a browser and the webmail UI? An email client program like Thunderbird or Outlook? Something else?
Can't find my email [Edited]
My primary name and or password don't match? [Title edited: "Personal Information"]
Question
Thank you for reaching out to our team here. I can certainly share that feedback with the proper channels. There is an option available to get added to a no call or text option as well.
Customer promotion phone call
Received a call today promoting other Xfinity services as a "values customer", which is fine. I politely let the caller know that I am happy with my Xfinity internet but not interested in any other services at this time. They persisted, and I repeated my self. After the 3rd time I simply disconnecte
Question
Hello, user_nhboqx. You've reached the right place for help. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon
Xfinity Support -- Cancel my internet
Please cancel my internet at the end of this current paid-for billing cycle (6/18/26). Final and absolute. I will return my equipment at a local store on the last day of service. Thank you.
Question
user_z7soaz Our team can help you! Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message
cancel
I want to cancel my account effective June 23, 2026 as I am moving and no longer need it. I would like to do it online without waiting on hold. Is there a link to cancel?
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Support -- Cancel my internet
Please cancel my internet at the end of this current paid-for billing cycle (6/18/26). Final and absolute. I will return my equipment at a local store on the last day of service. Thank you.
Question
Customer promotion phone call
Received a call today promoting other Xfinity services as a "values customer", which is fine. I politely let the caller know that I am happy with my Xfinity internet but not interested in any other services at this time. They persisted, and I repeated my self. After the 3rd time I simply disconnecte
Question
•
Customer Service
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel
I want to cancel my account effective June 23, 2026 as I am moving and no longer need it. I would like to do it online without waiting on hold. Is there a link to cancel?
Question
You are very welcome. You can always swap that device out at the service center. There would not be any set up needed for that.
improperly labeled HDMI output from X1 box
I have an X1G-A and while the HDMI out line used to be (electronically) labeled "Xfinity", now its "STB Refsw Design" which clearly indicates this box (or sw) is broken. I have restarted (with a wait between power off and back on), replugged, restarted everything and a complete system refresh but to
Question
user_cs8etw, thank you for reaching out to Xfinity Support. To answer your question, yes, you can make that change for the month you are traveling internationally and then switch it back later. In case you need the pricing, here it is: Premiu
Global travel pass options
I am travelling to Scotland and It seems to me the cheaper option is to switch to a plan like mobile plus which includes Global travel pass for the month, rather than paying $10/day for global travel pass on my current unlimited plan, then switch back to the basic unlimited plan I have when I get ba
Question
Thank you for reaching out to our team here. I will be happy to look into any appointment issues from here for you. Can you send me a direct message with the full name and complete address for that service? To send a direct message. • Click "Si
XfinityJohnG
commented
4 hours ago
to the conversation:
0
0
Complaint regarding appointment issue
I recently moved to NH. I had Xfinity in Maine. The tech did not come to my address as requested to install my internet. I called tech support twice, spent over 1 hour on hold and was given a next day appointment due to working from home. The now second day in a row, no one has shown for the appoint
Question