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Fulfilling Written Statements
I am attempting to exchange an iPhone 18 Pro Max for an iPhone 18 Pro. The reception is poor compared to my spouses iPhone 18 Pro when we make calls from the exact same location. We were originally told in writing from the Xfinity Store that we could complete an exchange, but now they are telling us
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Devices
billing
i made a payment and i got charged during the same time period and now when i check my billing it says double the amount im supposed to pay is there anyway i can get put in a payment plan
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Billing
Good day user_545b92, and thanks for dropping by our community for help! If you already have active escalations with our Customer Security Assurance teams, we'd be happy to look into those for you to make sure progress is being made. To get started,
Data Usage Dispute
I was accidentally disconnected with the Customer Secuity Assurance team call earlier. I don't want to go through the entire call process again for the 4th time. I have two tickets: (Edited: Personal information) The last call was just to let them add a note to the ticket that everything on this end
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user_0uwmps. Thanks for keeping us updated and for letting us know about the technician appointment. We’d like to follow up with you after the visit to see how everything went and make sure the service is working properly. Would that be okay?
In-game control loss, frequent T3 time out
I have been experiencing severe in-game control loss over the past 4-8 weeks or so (real-time multiplayer games). The only real issue is this real-time response - downloading and uploading do not seem to suffer. I have removed all coaxial splitters from the house, dropped in a 3ghz barrel connector,
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Installation fee
I am being charged an "installation fee" after a technician came by last month to activate it. At no point was I told of a fee, even after speaking to different Xfinity employees before finally getting a technician out. Why am I being charged a $100 installation fee? My internet is included in the c
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Your Home Network
weavb013 thank you for using the Xfinity Community Forums page to reach out regarding the concerns you have observed with completion of a customer survey. I would like to get a better understanding of this issue together. Please send us a direct mes
New Xfinity Insights Community Portal
Does anyone else hate this new site? They took what used to be a clear and cohesive platform and ripped it apart and ruined it. I was never confused, I could always see important info right in front of me. We used to be able to log in to Xfinity Insights and immediately see if we had any available a
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Yep same here,,,, they took like 20 dollars off my bill and basically didn’t do anything. The fiber internet is getting installed in my neighborhood and I’m leaving once it’s done. Xfinity is horrible now
Plan upgrade issues
My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis
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Hello @user_che38v, and thank you for reaching out here on our Xfinity Community forums. It sounds like you’re already well-prepared for the equipment swap, and taking pictures of the current connections before you start is a great idea. The ne
free gateway upgrade set up
I manage my mom's xfinity account and kept getting a message to upgrade the gateway. I know her equipment is pretty old so I chose to get the upgraded gateway as well as a new cable box which it allowed me to do. I'm going to be hooking that up as she is 84 and she would not know how to do any of th
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I am having the same issue and they are refusing to honor the deal. It’s ridiculous. I’m looking into leaving xfinity and filling a complaint with consumer affairs and the FCC for false advertising.
Plan upgrade issues
My logged-in Xfinity account is offering me 2 Gig symmetrical internet for $85/month for 5 years. The same page identifies my current 1 Gig symmetrical plan at $110/month and provides a “Switch to plan” button. When I attempt to complete the order, Xfinity’s website tells me I need an agent to finis
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Accepted Solution
Closed
Chat service needs more capabilities
Pushing people to call or plan a trip to a store is terrible.
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Billing
We are showing the ticket has been resolved from this end as the issue has been mitigated. Don't hesitate to pop into our community forum for all of your Xfinity questions and concerns.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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I have been watching this forum since Oct. 8 and nobody using a browser on a PC has reported a fix. I now believe that the functionality will not return. What are our alternatives here, do the large streaming sports platforms let you record and fast
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Overpayment account shows behind
Acct shows paid Sept 1 amt $84 Confirmation no [Edited: "Personal Information"] PD $84 9/27 confirmation [Edited: "Personal Information"] PD 9/27 42.00 pd 9/27 42.00. My account is $84.00 a month. I was paying in advance due to upcoming surgery. yet I continue get past due notices? Account clearly s
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Billing
Hey @user_ieze1f, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience and feedback. Regarding any changes towards the account, all changes must be approved through the customer
trying to escalate an issue - requested change to home plan and agents changed legacy TV plan without informing me
Overall happy with the 1 GB internet and Ultimate TV legacy plan but wanted to downgrade xfinity home plan to save some money - was told by multiple reps that I could downgrade to Shield Select and save money with no changes to my other services or equipment. Reps lied and told me nothing else would
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Collection
I am receiving collection notification stating I owe you money? I have not had service with you for many months?
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Customer Service
Oh, no. Sorry to hear ESPN is out of sync, @user_0egpri. We're happy to help. Do you have a cable box where you're watching your programming or is it through Xfinity Stream app? We'll need to see which path to follow for troubleshooting.
ESPN out of aync
Turned tv off for two minutes then back on. Went to the tv settings and tried to fix it ther. Turned the tv on and off and that didn’t work.
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As a big Sharks fan myself I know how important it is to get my games however I can, so I appreciate you sharing your concern with us! With the new viewing options recently brought forward by the Minnesota Wild, the Wild+ streaming service is limited
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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Hi, @user_oxu09x! Thanks for giving us the opportunity to look at our promotions with you. We appreciate the time you have been with us and don't want to see you leave. Let's take a look at what we can do. Please send us a direct message with your fu
XfinityRay
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10+ Year Customer Seeking Promotional Renewal Before Scheduled Cancellation
Hello Xfinity Support, I'm a longtime Comcast/Xfinity customer, and I'm hoping someone here can help me resolve a pricing issue before my scheduled service cancellation on November 13. Over the years, I've been able to renew my cable and internet services at competitive promotional rates, usually by
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