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Having to scroll through all these channels that I have absolutely no interest in makes me realize how much of what I’m paying for is a total waste of money.
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
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Terrible Update!!
This is a horrible update! I also cannot program Favorite channels on my IPhone and IPad. In addition, when in the Guide section you used to be able to click on a show and see what it was about and the could choose the Watch option. Now when you click on it the show comes on. Can both of these issue
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Devices
@user_hup0xg, Hi there! Thanks for reaching out. I can understand the concern with receiving that email about upgrading your modem when you see that the existing modem was optimized for service you were receiving. We apologize for the confusion. A Do
Confusing info from Xfinity - replace modem
I received an email stating that my exsting modem needed to be upgraded. When I signed into my Xfinity account it stated that my existing modem was optimized for the service I'm receiving. My existing modem is a DOCSIS 3.0 Netgear modem. Do I need to do anything? Seems like the email is not aligned
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I want the Recently Deleted feature back. Sometimes family members delete a Saved program/movie that another family member wanted to save and now there’s no feature to get it back.
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
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Supported modem
How to move Xfinity service to supported modem, your email dated11/11/2026
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Channels and Programming
Hey there, @user_miptbx! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Xfinity Stream App. With the new Xfinity Stream TV experience, there are a few feature
New Xfinity App Library issues
My library is now a scroll list of every recording and not grouped by shows which made it easy to review and watch the next one. How do I get is back on my app?
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This is so sad. Clearly nobody beta-tested this upgrade. Even the "helpful" categories of News, Sports, Movies, etc. don't work when what I want is the Weather Channel: fortunately I only have to scroll to 39 here and it automatically launches 270. T
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
Question
New Xfinity Stream Update Not Happy
The new interface is very confusing. Two reasons we have kept Xfinity stream is because of the ability to DVR shows and have our favorite channels easy accessible. But now when you go to your library it's hard to find the shows as well as after watching them hard to find the one you just watched and
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Xfinity Stream Website
New Xfinity Stream App
Hello, did Comcast do any testing of the new Stream app? Were any users involved in the design? Absolutely everything about the new app is terrible, not user friendly, many great features are just gone!! The app crashes every few minutes. It’s simply unusable. Do better Comcast!
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Xfinity Stream Website
Formal Complaint Regarding Duplicate Billing and Failure to Honor Promised Compensation
When I initially signed up for Xfinity's $46 monthly internet plan, I did not add my phone number to my account. Later, when I wanted to add my phone number, I contacted an Xfinity agent for assistance. However, instead of adding my phone number to my existing account, the agent created a second acc
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Billing
Hi, @user_6423da. Thank you for reaching over the Xfinity Community Forums to address your concern regarding the iHeart app not loading on your X1 box. I'll be glad to take a look into it. I have a few questions to get us started:1. Have you complete
iHeart will not start on X1 Box
For the past month the iHeart app does not complete loading on my X1 box. It gets to a certain point and then just hangs with no music. Please look into this problem.
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Thank you for the response. For more details on the plan go here https://www.xfinity.com/seasonal and our FAQ's at the bottom are extremely helpful. Do you also have Xfinity Mobile?
What can I do if I signed for convenience plan for six months?
Can I use email? Can I ask questions in Safari? CannI use Google. Al? An I call Lyft and work with their system? Can I send and receive mssgs? Can I search? Can I open website? Can I use GPS? Can I call Lyft and use Lyft service? Will I access You Tube?
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Concerns moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Confusing info from Xfinity - replace modem
I received an email stating that my exsting modem needed to be upgraded. When I signed into my Xfinity account it stated that my existing modem was optimized for the service I'm receiving. My existing modem is a DOCSIS 3.0 Netgear modem. Do I need to do anything? Seems like the email is not aligned
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Couldn't agree more. It's a terrible update. Why take away the good features? I hope they bring back all the good parts about the app, like saving channels, and seeing HD only, and showing me when a recording is happening. Why would they even do this
HORRIBLE Xfinity Stream App Update
Quite literally the worst app update they could have done. Can’t see what shows I have recorded (who care about episode names), can use smart resume AND got rid of the 30 second fast forward function. Also just one of the most unappealing UI interfaces I have seen. Fingers crossed they get rid of wh
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Billing
Contacted Xfinity 10 times over the past 3 months. We were told we re now being sent to collections
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Billing
@user_k8wybo, Hi there! Thanks for reaching out. I can definitely understand the concern with knowing if an email is legitimate. You've reached the right place for help. When checking for emails, you will want to check for the Xfinity Verified Email
modem replacement
I received an email from Xfinity saying I need to replace my modem with a compatible device so that my connection is secure. Is this really from Xfinity or is it a scam?
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Hello user_nox9rr thanks so much for reaching back out to us! It looks like we did have a direct message conversation going, but we did not hear back after our last responses. We're happy to pick up where we left off via a new message thread.
Open gate
Hello, we had a tech come into our backyard to work on a comcast box that is in our utility easement. He came with no notice and when he had completed his work, he left our gate open.
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@user_f8u104 Thank you for bringing these concerns to us at Xfinity Forum. You have provided a very detailed, comprehensive explanation of the situation and rest assured, you have reached the right person. I can appreciate all you have done t
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Formal Complaint Regarding Duplicate Billing and Failure to Honor Promised Compensation
When I initially signed up for Xfinity's $46 monthly internet plan, I did not add my phone number to my account. Later, when I wanted to add my phone number, I contacted an Xfinity agent for assistance. However, instead of adding my phone number to my existing account, the agent created a second acc
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