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user_4zhuxg Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
Remote won't control TV
My remote will no longer control the TV (power and volume). I just received a new remote and did all of the set-up and troubleshooting with it and I cannot get it to pair to my Samsung TV for power and volume.
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Need Assistance with creating an eSIM for new iPhone 16
Hello, I am in need of assistance with activating an eSIM for a new iPhone 16. I currently have an iPhone X. When I bought the iPhone 16 form the apple website, I checked Xfinity’s website to make sure it was compatible using the IMEI number and it said it was. When I tried to activate it and transf
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Devices
Hey there, user_72cr8j! Thanks for reaching out with your SSID gateway issue. We appreciate you confirming with EG. Have you tried to factory reset the modem before and then use the original admin and password?
SSID change
I want to change the SSID on my gateway and there isn't a sticker on it with the admin password. I went http://10.0.0.1, used admin as the user name, but it needs a good password
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@XfinityBrianH yes I did. I ordered a new one thinking the volume buttons on the old were broken. But, I'm having the same issue with the new remote.
Remote won't control TV
My remote will no longer control the TV (power and volume). I just received a new remote and did all of the set-up and troubleshooting with it and I cannot get it to pair to my Samsung TV for power and volume.
Question
user_h4w8sz Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul
DVR'd shows not showing up on Xfinity Stream App
Last night I recorded the opening game of the Seahawks season. It's still on my DVR and my DVR only has about 5% usage. There are a couple other shows that we recorded last night. When I go to my Xfinity Stream app to watch the Seahawks game - IT DOESN'T SHOW UP. The other show we recorded last nigh
Question
We are receiving the Michigan game on the Big Ten Network here in the Seattle area. This is the second week in a row. I went to the xfintiy store and their customer service representative checked their schedule and it showed it was on BT
Why aren't you showing the University of Washington football games on the BTN feed in Tucson?
The BTN does not show the University of Washington fooball game at 4:15 Tucson time today Saturday 9/19. They are playing Eastern Washington. The BTN at that time is showing the North Dakota vs Nebraska game. Similar last week, University of Washington game was not not shown but some other one. Why
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Nfl pluss
For the third time, I want my NFL app on my cell phone to work with my TV. It says I can’t cancel out all the scores on my NFL subscription unless I make changes to my cell phone.
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Customer Service
Yes, have uninstalled and reinstalled app. And have checked on other devices. Not showing up on my phone app or tablet app. Thanks.
DVR'd shows not showing up on Xfinity Stream App
Last night I recorded the opening game of the Seahawks season. It's still on my DVR and my DVR only has about 5% usage. There are a couple other shows that we recorded last night. When I go to my Xfinity Stream app to watch the Seahawks game - IT DOESN'T SHOW UP. The other show we recorded last nigh
Question
user_4zhuxg Thanks for reaching out to us here to let us know about hte issue you are experiencing with your remote. Did you receive the same model remote control that you previously had?
Remote won't control TV
My remote will no longer control the TV (power and volume). I just received a new remote and did all of the set-up and troubleshooting with it and I cannot get it to pair to my Samsung TV for power and volume.
Question
Hello @Nw4444, and thank you for sharing your concern here on the Xfinity Community forum!As @EG has already helpfully pointed out there are some steps you can take to troubleshoot your network. You can also use the Xfinity App or the Xfinity A
Issues with high ping and connection stability
Hello, I need to request for a technician to check the external connection/line to see if there are any issues. It says I am getting the correct speeds. But whenever I try to play a game over this connection at my new apartment the ping spikes every couple minutes and my speed temporarily fluctuates
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I apologize for the inconvenience, @user_7eccb5 . Have you tried the following troubleshooting steps? Clear the app cache and cookies. Sign out of the Xfinity app and sign back in. Uninstall and reinstall the Xfinity app. Try accessing your account
Xfinity app
Whenever I click on anything in the Xfinity app I get an error on the page that says bad request not too large or something anything I can't get any of the rewards I can't click to manage my plan nothing
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user_h4w8sz - Thank you for checking! Have you had a chance to uninstall and reinstall the app? Also, can you check for your DVR recordings on another device to see if the issue is isolated to a single device or occurring across multiple devices? Thi
DVR'd shows not showing up on Xfinity Stream App
Last night I recorded the opening game of the Seahawks season. It's still on my DVR and my DVR only has about 5% usage. There are a couple other shows that we recorded last night. When I go to my Xfinity Stream app to watch the Seahawks game - IT DOESN'T SHOW UP. The other show we recorded last nigh
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Return
I received a phone call from an Comcast rep., stating the tablet I received has an issue and tablet should not be activated,however when I received the call the tablet was already activated. The tablet now is showing signs of over heating. Requesting return of tablet and issuing a new replacement.
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Devices
@Again I find it interesting that you are a group “expert,” but instead of asking a few follow-up questions before rendering an opinion on what you thought you knew, you made assum
Xfinity not honoring written offer made by CSR during service issue
I am requesting escalation regarding a written offer made to me by an Xfinity representative on Wednesday, September 16. For several days, my Internet service had been virtually unusable, running at approximately from 1 up to 5–7 Mbps. Two adults in our household work from home and depend on reliabl
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Cancel TV, keep Internet and Xfinity Mobile
I want to cancel Xfinity TV and remove/return my X1 TV box, while keeping Xfinity Internet and my existing Xfinity Mobile lines unchanged. I do not want to add or change any mobile service. I prefer to handle this in writing rather than by phone. Please let me know the new monthly Internet price bef
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Customer Service
We can try and look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a
Anonymous Call Blocking lets caller ID "Not Available" through to ring.
I have Anonymous Call Blocking set on Xfinity Voice. It properly blocks "Anonymous" but it lets caller ID "Not Available" through to ring. Can I get this fixed?
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Thanks for providing that additional info, Lodgeatlewes! From what I can find, it looks like that would be CoastTV, is that correct? How long have you been noticing these issues?
Guide problems
Shows are sometimes marked new when they are actually reruns. This causes useless recordings wasting dvr space. Please fix this.
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Hello @user_8ls9ho, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you still not able to access your email?
XfinityChelseaB
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Email App not working
I was out of the country when my email stopped working. It says I need a password for IMAP but none of mine work. I access emails by logging into my account right now. How do I get my screen app to work again.
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