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Thanks for meeting us here in our community, @TEWFamily. Sorry to hear about the trouble with the rewind function. I know this is one of my favorite functions as well. We'll be happy to help. The X1 guide allows users to pause, rewind, and fast-forwa

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Rewind function on live tv

For years, when I turned on my tv, I would have the option to rewind the current channel the tv was on, up to 1 hour back. Great feature, especially for catching the news or other programming that had started before we came inside in the evening. Recently, I had a technician at my home checking my i

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Xfinity Mobile Plus Upgrade Issues *Urgent*

I've been trying to using my elite upgrade since April 4th. Agent on the phone told me I need to upgrade to the Mobile Plus Gen6 plan and has [Edited: "Language"] everything up. I still cannot upgrade after having investing a dozen hours on this between Xfinity phone support and in the store. I need

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Damage to property Claim update

How do I speak to someone to get an update

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Internet

Service on the app( when I connect) shows service available at 115% however all things connected show no service!

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user_302hnb  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s

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Complaint issue

My services was changed without my permission when I contacted customer service regarding a bill. I never asked for my service to be changed nor interrupted. You have outsource your customer service department and since then service has been horrible: I worked for your company years ago and the way

Question

Hello @user_xd2cjv thank you for reaching out on our community forum. Are you using an Xfinity modem? Have you disabled the Xfinity hot spot? Also have you tried changing your router admin password? One of the first things you will want to do is cont

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internet theft

My neighbor steals my wifi password with an app from google play. this is several times a day and if i dont use the wifi they yell obscenities through the wall, Ive also caught them changing names of the devices on the xfinity app but if i pause them they change them back and then im blocked .How or

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Customer service

I'm getting charged for movies. I didn't order.

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Complaint issue

My services was changed without my permission when I contacted customer service regarding a bill. I never asked for my service to be changed nor interrupted. You have outsource your customer service department and since then service has been horrible: I worked for your company years ago and the way

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Live rep

No phone service for cell or home phone

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Outage

Is there an internet connectivity issue at [Edited: "Personal Information"]

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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13 hours ago

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internet theft

My neighbor steals my wifi password with an app from google play. this is several times a day and if i dont use the wifi they yell obscenities through the wall, Ive also caught them changing names of the devices on the xfinity app but if i pause them they change them back and then im blocked .How or

Question

Hey there user_uadq9l, thanks for taking the time to reach out through the community forums! Sorry to hear that the local teams may have run into complications and weren't able to provide a concrete update. Our agents see the same information that's

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Extended outage

Internet went down at 3pm and at 9:15 pm we still have no service. The last update i received was at 4:45. What is wrong here is that updates are not coming regularly and there is absolutely no way to speak to anyone about this issue. I understand that maintenance needs to occur from time to time, b

Question

Missing Services

You've already addressed how useless you are getting our channels back. Why have you never addressed what is happening with our money that we are paying you for these services?

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