Xfinity Community Forum

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@XfinityFrank Dm sent

czwangxtt

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3 hours ago

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Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to d

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So, no, go find another provider. Sigh.

user_50nzhi

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3 hours ago

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Supported Phones for Visually Impaired

After speaking with Customer Service representatives, both in-person and online, it seems that Xfinity does not support any phones usable by visually impaired individuals. My brother needs a phone with buttons he can feel. By not supporting such phones, it seems you are discriminating against this g

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Thanks, @czwangxtt. Let's take a closer look at the account. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us: 1-Click "Sign In" if necessary. 2-Cli

XfinityFrank

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3 hours ago

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Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to d

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34s Thank you for taking the time to explain what happened. I can completely understand why you'd be frustrated, I'd be upset too. I'd be happy to review the account history and see if there are any notes or escalation records related to your convers

XfinityChristy

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4 hours ago

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xininty mobile service

I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi

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@XfinityPaula The statement shows billing date July 19, 2026 for service from July 24,2026 to Aug 23, 2026. Which is after my cancelation date. Also I saw an upcoming charge of $108 for the coming month.

czwangxtt

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4 hours ago

to the conversation:

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Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to d

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user_ic5ilg I appreciate you bringing this line to our attention. We can certainly notify our local teams to have the line cleared and replaced. If services are impacted by the line being cut, we would want to get services restored as well. So we can

XfinityThomasD

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4 hours ago

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cut cable

Hi, our yard workers cut the cable line that goes from our property to the neighbor's across the street. The cable line is now lying on the side of the road. Could we get someone to repair this, please?

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Need phone unlocked

Can you help get our 2 phones unlocked, please. We own them and we are out of contract.

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Customer Service

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czwangxtt Hi there! Thanks for creating a post for us here on our Xfinity Forums for help with the account. I'm sorry about the account not being closed correctly the first time. I know this can be scary and confusing especially since our statements

XfinityPaula

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4 hours ago

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Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to d

Question

xininty mobile service

I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi

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Customer Service

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Worst cable/internet provider

In the past 3 weeks service has been out more than it has been active. Xfinity claimed upgrades would make service better but that has not been the case. Customer service is a joke. Trying to get to a live operator is almost impossible and the xfinity assistant can’t answer any questions. If you do

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Your Home Network

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@user_zru3yt Thank you for reaching out, and I'm sorry you're dealing with this. Since the issue seems to be affecting multiple Apple devices but not your laptop, I'd like to gather a few more details. Do the iPhones and iPads reconnect on their own,

XfinityChristy

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4 hours ago

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iphone and ipad dropping wifi every few seconds

Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b

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It was great working with you @Tom01! I'm glad we could help by finding you a new plan and promotion. Have a good day and be well 😀

XfinityJosephA

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4 hours ago

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Internet only plan nearly doubling

I have an internet only plan 400mps that cost $65 per month and it has increased to $111 in August. I will not be able to pay this. Went to the Xfinity store last weekend and was offered Xfinity Business at even a higher cost and install fees which we do not need. How can I keep my current plan and

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Hi there, @user_ca1a76 Thanks for reaching out to us on the Forums! We know how frustrating it is to have inconsistency with your upload speeds. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sendin

XfinityRichard

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4 hours ago

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Upload speed very inconsistent

I have been having inconsistency with my upload speeds. Sometimes it will be 300+ and other time it will be 40 or less. I have an S34 modem. Please check the signal quality and confirm the correct configuation is on the modem. I am on the 2gb plan.

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Hello, @user_chk64k have you had a chance to review the official solution on this post which contains instructions on how to update your payment method?

XfinityThomasC

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4 hours ago

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Credit card change

Need to change credit card on auto pay

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UPGRADE

I WANT TO UPGRADE MY PLAN BUT IT WONT LET ME. HOW DO I GET TO SPEAK TO SOMEONE TO HELP?

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Xfinity Stream Website

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Canceled Service still Active and Got Incorrect Bill

I moved out from my previous apartment and cancel my service on July 18th. The customer service agent told me my final bill was adjusted to 13.94 on July 21st. However I saw my bill become $108 today. I chat with the customer agent and she told me that my service is still active. She went ahead to d

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Customer Service

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Hello, @user_jtbbbn thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would definitely like to investigate further to see if your old number is still available. From experience, I've seen that once X

XfinityJustinC

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4 hours ago

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Old phone #

Looking to retrieve my old phone number landline

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I need to change my credit card number on my account

user_chk64k

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4 hours ago

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Credit card change

Need to change credit card on auto pay

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iphone and ipad dropping wifi every few seconds

Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b

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Accessibility

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Doug_1994 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service a

XfinityBrianH

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4 hours ago

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Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!

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