Xfinity Community Forum

I'm tired of spending hours in frustration jumping thru hoops. I log in and you know how to contact me. I have never paid so much for such frustration and putting your support system as my responsibility.

Anon902885

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12 hours ago

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Why is xfinity customer support so horrible

I have not had voice service for months and finally just gave up and tried to cancel the service and moving to starling or att as xfinity customer support model is to avoid dealing with its customers bu doing ever thing possible not to have a real person speak to you and promise issues will be corre

Question

Hello @user_kfw13b When it comes to the self install we do base if off of the address history whether that could be an option. We also recommend waiting to cancel the other service until ours is working to avoid interruption. I apologize if that was

XfinityMatthew

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12 hours ago

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I was told my house had internet connection for Xfinity

I was told my house had connection for xrinity. I switched and canceled my other service once the modem arrived in the box. Because I was assured it was all there and easy to set up. I finally had an afternoon off to finish setting up the internet and there’s no aux connection. I called and they sai

Question

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Billing Discount Removed in Error – Need Help Restoring AutoPay Discount

Hi, I have an issue with my billing that I haven’t been able to resolve via the online assistant. I’m on a 12-month promo contract with a discount through April 4, 2026. My plan page still shows the contract discount, and my Paperless Billing and AutoPay are enabled and active. However, my $10 AutoP

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Billing

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Hello @user_5otre1! I am so sorry to hear you're having trouble finding your reward. We update our member benefits every week! To discover the latest perks, discounts, and exclusives tailored for you, simply log in to your Xfinity Rewards dashboard.

XfinityQuemekia

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12 hours ago

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Unable to Redeem Platinum Perk of Peacock

Trying to redeem the "Peacock Premium, on us" offer promised on the Platinum Xfinity Membership level. But the option to redeem it is not there. Have searched for how to do it, but unable to redeem. Would love someone to help me active this benefit.

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Unauthorized charge

I was told my house had connection for xrinity. I switched and canceled my other service once the modem arrived in the box. Because I was assured it was all there and easy to set up. I finally had an afternoon off to finish setting up the internet and there’s no aux connection. I called and they sai

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Your Home Network

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Currently, there is not a confirmed timeline or internal update on when (or if) authentication for ESPN Unlimited will be supported through Xfinity credentials. I know that’s disappointing to hear, especially since you’ve already done the

XfinityAldrik

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12 hours ago

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ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

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I was told my house had internet connection for Xfinity

I was told my house had connection for xrinity. I switched and canceled my other service once the modem arrived in the box. Because I was assured it was all there and easy to set up. I finally had an afternoon off to finish setting up the internet and there’s no aux connection. I called and they sai

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Billing

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No voicemail

Since upgrading to the s24 ultra I cant utilize or access voicemail

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Devices

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I wasn't asking a support question for "how" to add ESPN Unlimited. ESPN has stated that people that subscribe to traditional cable providers would be able authenticate to the ESPN Unlimited through those providers. The article from Awful Announcing

user_9df387

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12 hours ago

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ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

Question

Good evening @flizzlestick, and thank you for reaching out on our Community Forums, we appreciate it. Unfortunately, we do not have mobile inventory information available to us on this platform. The best way to find out if the device you are wanting

XfinityAlyssaA

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12 hours ago

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Samsung s25 ultra 512gb

When will the 512gb models of the s25 ultra be back in stock?

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Unable to Redeem Platinum Perk of Peacock

Trying to redeem the "Peacock Premium, on us" offer promised on the Platinum Xfinity Membership level. But the option to redeem it is not there. Have searched for how to do it, but unable to redeem. Would love someone to help me active this benefit.

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Customer Service

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Hello user_gaalp2 we appreciate you reaching out. Sorry to hear you are out of service currently. The following article provides steps to check for service interruptions already being reported in the area and you can sign up for updates as well. http

XfinityMatthew

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13 hours ago

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Report an outage

We don’t have service

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direct message

How do I send a direct message to file a complaint? I don't see an option at the right hand corner next to the bell. ??

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Customer Service

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Report an outage

We don’t have service

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Customer Service

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Hello @user_ir34tp, thank you for taking the time to leave a post. Sorry for the confusion and stress this unexpected bill has caused. I know how frustrating it is when the numbers don’t add up, especially after you’ve already made a paym

XfinityMarshante

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13 hours ago

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Why am I getting charged AFTER disconnecting my service?

I have payed my last xfinity monthly bill on 11/07/25. As far as I know, this means that I paid for a month in advance, i.e, until 12/07/25. I then cancelled my account with xfinity on 12/02/25. However, I still got sent a bill claiming that I owe over $100, even tho my monthly payment was only $35.

Question

Thank you for reaching out to us @user_mlvyfd! We appreciate you for moving this concern to the Billing help section @EG! I see that we have been looking at our promotional options over DM and were able to find a new promotion. Please be remin

XfinityAldrik

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13 hours ago

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Monthly billing increase

Monthly billing increase Inquiry

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Here are the instructions I obtained elsewhere: Use the NOW PORTAL, NOT THE APP, to turn the autopay back on by following the steps below in this exact order:1. Log into their NOW account and visit their wallet: https://customer.xfinity.com/now/billi

sandiegoscott

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13 hours ago

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Please resume NOW internet

Please resume my NOW internet service, prepaid Account No: [Edit: Personal Information]. Thank you.

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Why am I getting charged AFTER disconnecting my service?

I have payed my last xfinity monthly bill on 11/07/25. As far as I know, this means that I paid for a month in advance, i.e, until 12/07/25. I then cancelled my account with xfinity on 12/02/25. However, I still got sent a bill claiming that I owe over $100, even tho my monthly payment was only $35.

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Billing

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i would join that complaint. They are liars.

user_4sl8hw

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13 hours ago

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Device credits not showing up on bill

We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b

Question

... it keeps coming up in Spanish. I can't read Spanish ... If you are asking about webmail at https://connect.xfinity.com, it has its own Language setting at (gear icon) / Basic settings (or "Configuración básica") / Lan

BruceW

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13 hours ago

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Log into my email

Can't log into my email

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