Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (518.7K)
Happy Sunday @user_o3tu5r! Thanks for reaching out today. Just a quick heads-up about payment method changes, they usually take about 45 days to kick in, which means it can take two billing cycles to reflect on your actual bill. Have you gone through
Direct deposit
I was told I would get $10 off each month if I did direct deposit instead of a credit card but my statement isn’t reflecting that. How do I change that?
Question
@XfinityDemitrius I voiced a concern on lack of support or any meaningful avenue for customer service, and you took the time to type out a response to a question I did not ask. I appreciate the written proof that there is no customer service or supp
Non-Existent Customer Service
It seems like Xfinity is dead set on pushing me to another ISP. I have been a customer for 5 years now and repeatedly experience the same issues, which is one thing, but the frustrating part of the ordeal is truly that there is nobody to actually reach out to. Any time I've needed any sort of custom
Question
Oh, no! Sorry to hear about the trouble with the remotes, @Therealchriss. I was going to suggest you visit a store to pick those up at no charge. There's no need to return the damaged ones. I can send you a couple, but there would be a $15 shipping f
Remote Controls
Both of my remote controls are in some sort of disrepair. On one, several buttons no longer work. On the other, the "last" button no longer works. Can I get two new remotes sent to me? I'd prefer not to have to visit the store. Thank you!
Question
That's a great question @user_973bcf! As EG mentioned, the other outlets may not be connected to the main splitter outside the home. In many homes, technicians activate the outlet that will be used for the installation, typically one in a central lo
One Coaxial Outlet Working
I have coaxial outlets in every room of my home but only one seems to be connected to the internet. Why is that?
Question
Xfinity Home App not operating correctly
I can arm and disarm, but now it just keep blinking on the keypad screen instead of confirming it is Armed or Disarmed. Have to open the app again to see if it worked. I have uninstalled/reinstalled but did not help.
Question
•
Customer Service
Same error message “connection to the outgoing server “smtp.comcast.nrt” failed. FYI, if I turn off my WiFi on my iPhone, I can sent mail. But when connected to Xfinity WiFi cannot send out email. Seems to point to Xfinity WiFi connecti
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
Question
Hey @user_e4ym69, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. We do not provide service adjustments for loss of time, work or inconvenience as they do not align wi
Non-Existent Customer Service
It seems like Xfinity is dead set on pushing me to another ISP. I have been a customer for 5 years now and repeatedly experience the same issues, which is one thing, but the frustrating part of the ordeal is truly that there is nobody to actually reach out to. Any time I've needed any sort of custom
Question
Mi segundo moden no esta funcionando me aparece como mala conecion
Tengo conectado un moden del principal moden con cable pero no manda la señal el moden segundo tiene en rojo la señal nose si sea el cable o que esta pasando ya reinicie los dos modem y no se soluciono
Question
•
Your Home Network
Thank you for reaching out to us on our community forums @user_xdinsh! Not being able to enjoy a movie because closed captions aren't available would certainly be disappointing, especially after using your voucher to rent it. There is currently a k
Xfinity Support
Hello, we would like a refund and reinstatement of our $1 movie rental voucher for "The Death of Robin Hood". We can't watch anything without closed captions. We know how to turn it on and off and it's always on and this movie did not offer them. I would suggest you put information like this in the
Question
Direct deposit
I was told I would get $10 off each month if I did direct deposit instead of a credit card but my statement isn’t reflecting that. How do I change that?
Question
•
Billing
Syncing issues with Outlook just started
Had the usual hiccups here and there since it's Xfinity, but nothing too drastic until yesterday. I use Outlook as my email client and it's been working fairly well with Xfinity email. However, starting yesterday morning, I've been having syncing issues. If I use my phone's Xfinity Connect OR Xfinit
Question
•
content_of_c Thanks for allowing us to help with your rate concerns. To recap: we removed the TV service and added the 1 GB plan to the account. You will have 30 days to return the TV equipment and avoid unreturned fees. For more information, you can
Trying to cancel my TV service, why is it so difficult!?!?
I am trying to cancel my TV service and go to internet only. I start a chat session to ask how do I do that. The chat directs me to schedule a callback, but it took forever to return, and when it did, it had a date of September 10th before they would speak to me!. This is crazy, I just want to drop
Question
If it's only happening on your home WiFi network, I wonder if Xfinity CyberSecure may be interfering as other Apple features have had issues with it in the past. Can you try turning the CyberSecure feature off through the Xfinity App temporarily to s
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
Question
irish91 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • C
Using Amazon fire tv and another fire stick nbc not available
NBC is showing an error code of “ we’ve got a location issue. Unfortunately, we cannot play this video within this market “ I have deleted the app and reinstalled still getting the same message.
Question
Good evening @user_8xxf4i! You’ve reached the right team to assist with this low hanging line. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct mess
cable line running over garage roof shingles is damaged
The Xfinity cable line running from the pole in my backyard to my house crosses over my garage and continually rubs against the shingles. The line is visibly wearing down, and this is approximately the third time I’ve needed it replaced in the past 10 years for the same reason. I’m not experiencing
Question
Xfinity Support
Hello, we would like a refund and reinstatement of our $1 movie rental voucher for "The Death of Robin Hood". We can't watch anything without closed captions. We know how to turn it on and off and it's always on and this movie did not offer them. I would suggest you put information like this in the
Question
•
Billing
Thanks for meeting us here about the trouble with your motion sensors, @user_f6eify. You've reached the right place for assistance. We'll gladly assist. How many sensors do you have? Is the Xfinity app up-to-date on your device?
XfinityLinda
commented
11 hours ago
to the conversation:
0
0
Faulty motion sensors, all of them?
All my motion sensors claim to be connected and on-line, but they do not detect any motion or send any activity to my home account.
Question