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@brosky296​ Block the address in your email? You've made one post here and now you're "subscribed" to this thread through the FOLLOW link. To stop getting notices, click on your avatar in the upper right corner and click on Profile Settings. 

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7 hours ago

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How do I stop getting notifications from community mailer?

I keep getting community mailers from one question that I submitted. These are a nuisance and I get multiple messages every day from other people that are commenting. How can this be stopped. I do not want to stop other communications I get from Xfinity/Comcast

Question

Phone and chat support do not reliably know how to do this. This forum and Reddit are where it’s at right now.

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

Port out number

Need to transfer phone number to a different service and need a port out number

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@robn1971​ I have the same setup and have been on the phone for a while now trying to get this set up. I keep getting told they are setting up bridge mode and the xfinity router will remain.  But I dont want that. I want to connect from the bla

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

I have been charged for xfi complete for months while having the gigabit plan and have been noticing that ever since the rebates for plans with assistance I have been charged for xfi complete even though I was supposed to have unlimited data included

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Bill higher than usual - why am I charged for "xFI Complete"

Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/

Question

user_5bzrl9 Hello, the modems on the URL you provided is what we would consider equipment that would satisfy our speed demands. Our new promotions include the modem, if you would like to by pass having to worry if it's compatible or not. I am happy t

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Is the Arris S34 a supported cable modem

I noticed that the Arris S34 is on the Other compatible equipment, https://www.xfinity.com/support/internet/customerowned, and at the same time I noticed a number of users comments about connecting issues with their Xfinity service both on this forum and the internet. Is this modem supported? I plan

Question

Good afternoon user_o1mem8. You have reached the right team, and I will be happy to assist you further with your HBO Max concern. I do have a couple questions to help me better understand. Do you have an HBO Max subscription through us, or through an

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Apps 04036

Since approximately 7/18/26 I am unable to log into my hbo max app - get message sorry we're having trouble with this app, restart cable box and try again . Along with error code APPS 04036. Cleaned the cache, refreshed and restarted cable box multiple times - still not working. Not havingI problems

Question

Didn't Add Apt Number for Order

Hi! I completely missed the option to add my apartment number when ordering an internet modem for my new place. Can someone please help me fix this before it's shipped? Thanks!

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@Lkpolo​ The thing is that the imap doesn’t show up so if you start out inputting settings it will automatically do pop 3 so you need to enter a bogus password and it will throw up and error then click okay and the menus shows up. Choose the i

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7 hours ago

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Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em

Question

Is the Arris S34 a supported cable modem

I noticed that the Arris S34 is on the Other compatible equipment, https://www.xfinity.com/support/internet/customerowned, and at the same time I noticed a number of users comments about connecting issues with their Xfinity service both on this forum and the internet. Is this modem supported? I plan

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mtngigi Hello, are you still having issues adding your Comcast email to Mac Mail?  

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Adding Comcast Email to Mac Mail

I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em

Question

No Ethernet access. When you say access the page, which page?  Manage my subscriptions?

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ESPN unlimited not working despite xfinity say app saying active

Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com

Question

Tippet6x I am sure something can be done. We are here to help. Please let us know if you would like to continue troubleshooting your concern with us.   

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Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway

Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne

Question

Mine is also working.

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

Question

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