Xfinity Community Forum

Veteran rewards

the link to update my veteran status doesn’t work. I used to be in the diamond tier, but it went back to gold when I moved. Now I can’t reverify my status. https://www.xfinity.com/military

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Customer Service

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I cannot connect to my wifi and when I attempt to connect, I'm asked for the network security key. If you are asking about your Wifi password (aka "Network Key"): If you are using a Comcast gateway, see https://www.xfinity.com/support/articles/vi

BruceW

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5 hours ago

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I can't connect to my wifi because it asks for a security key which I don't have I don't

I cannot connect to my wifi and when I attempt to connect, I'm asked for the network security key.

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@XfinityRichard you literally offer no help or solutions.

user_fv2e5x

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5 hours ago

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Xfinity App will not work with my account

I am trying to access my Xfinity app, but every time I log in, I get a “something went wrong” message. It does this for my account on every device. I have tried reinstalling the app, updating iOS software, clearing cache. Nothing seems to work.

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Help with my bill

Scheduled payment for Feb 7th of 200. I go back work this week. Will be all caught up by the end of Feb. You turned me off for 100. Why? I have explained to agents what is going on. I've been with you since 2015. When I find another service im.tempted to turn all services off

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Customer Service

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It happens the majority of the time on ESPN and ESPN2. I tune in to the two ESPN channels to watch live college sports and I am usually disappointed. That said, I have not tuned into the ESPNs for a while. If there is a game on the ESPNs, for the pas

RKESWFL24

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5 hours ago

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ESPN channels unwatchable

For the money I pay (approaching $5000 annually,) why cannot I not get a good picture on any ESPN Channel. You about to lose my account if this is not corrected. There are other options. And I will Xfinity out of my life is this not corrected.

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and also it would be nice to get some support that wasnt ai based

user_1beqb6

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6 hours ago

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Packet loss so bad Pc is unplayable

Recently moved into a new spot and bought the most expensive Xfinity internet package 2000 upload/download. PC gamer so I have an Ethernet cable (100ft) cat6 running from my XB10 modem/router combo in the living room down to the basement. It’s fine maybe 20% of the time with no lag/packet loss but 8

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no i having same issue with same 100 ft cord it ran fine till about a week ago now i get skips in game all the time and bad lag pauses making gamin g all but pointless

user_1beqb6

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6 hours ago

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Packet loss so bad Pc is unplayable

Recently moved into a new spot and bought the most expensive Xfinity internet package 2000 upload/download. PC gamer so I have an Ethernet cable (100ft) cat6 running from my XB10 modem/router combo in the living room down to the basement. It’s fine maybe 20% of the time with no lag/packet loss but 8

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@user_khall Can you please clear your cache and cookies on your computer, reboot and try again. It seems something needs to be cleared to get back this point.

XfinityChristy

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7 hours ago

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Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga

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Good morning @user_gfs9m7, and thanks for posting to the Xfinity forums, I hope this message finds you well. You have come to the right place for assistance, what is it you are still needing to finish setting up your account?

XfinityJeff

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7 hours ago

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Account is not finished

Trying to finish setting up my account but can't get in touch with a person

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Hi @misosoup7 thank you for reaching out on the Xfinity Community Forums. Our amazing expert @EG has provided the best answer for this. If you need anything further please do not hesitate to reach out.

XfinityJanelle

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7 hours ago

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Is it possible to /60 ipv6 block instead of the /64 block?

I have a Hitron Coda-56 and it's only giving my router (Tp-link ER707-M2 so I can do failover to a secondary connection over 5G) a /64 block of ipv6. I have another router (Google Nest Wifi Pro) that give wifi throughout the house. I'd like to get /60 to the TP-link so that it can give a /64 to my w

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Hey @user_jk9v1q , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your login. As mentioned by our amazing expert @Again, are you trying to log into webmail

XfinityJanelle

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7 hours ago

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login only shows authorization numbers

I can log in and pass the verification check, but then I am only seeing a string of (authorization token) numbers and cannot go further. Is there a problem with the login servers?

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I tried both. The app does not have such option in Advanced Settings and Incognito Browser did still show the same.

user_khall

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7 hours ago

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Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga

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@user_1lkddu Thanks for reaching out. I’m sorry to hear you're having an issue with saving shows to your watch list. This is one of my favorite features so I can go back and watch shows and movies. Our team is here to help. Are you using your c

XfinityKei

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7 hours ago

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saved list

I just spent two hours saving movies to "my list," only to return to the list and find that nothing actually saved. I was clicking the plus icon to add to my list. Is there another way I should be doing this?

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user_wflfms Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, when you say the outlets are out, you are referring to power outlets or are you referring to the coaxial line outlet? If it is an issue with the

XfinityBillie

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7 hours ago

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gateway connection

my gateway was showing no light, i moved it to another room so i could figure out if it was the outlet or my gateway. when i did that the gateway turned on but sat there and flashed orange for 30 minutes. i then moved it back to the room it was originally in and tested out the other outlets, turns o

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user_khall Since the direct URL is failing, here are two ways to bypass that menu glitch and adjust your bands: Try the Xfinity App: This is often more stable than the web portal. Navigate to WiFi > View WiFi equipment > Advanced settings to

XfinityChristy

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7 hours ago

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Missing subpages in xfinity admin panel

Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga

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user_qzijtg Have you cleared the cache and cookies on the browser you are using to stream? That can help from time to time.

XfinityEricB

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7 hours ago

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Streaming

How do I get XFINITY stream to work on my PC?

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Packet loss so bad Pc is unplayable

Recently moved into a new spot and bought the most expensive Xfinity internet package 2000 upload/download. PC gamer so I have an Ethernet cable (100ft) cat6 running from my XB10 modem/router combo in the living room down to the basement. It’s fine maybe 20% of the time with no lag/packet loss but 8

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Your Home Network

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Constant outages by Network damage

I just started Xfinity Internet and now there has been network damage according to the outage details every other day. I read in another forum some one is most likely doing this damage intentionally by digging into the lines. My Internet has been down all day.My building is the only building this ha

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Your Home Network

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Upload speeds drop to zero or near zero intermittently, making the connection unusable.

We have had two technicians come to our home in the last two weeks. Same issue. Upload speeds drop to near zero or actual zero. Download speeds also slow to ~40 mbps or less. Ping times are normally 10 - 15, but recently increase to hundreds. Sometimes Speedtest.net will just quit and say that they

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Your Home Network

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How does this HAPPEN !!!!

How is it possible that my neighbor right ABOVE me in my APARTMENTS has WiFi (same service same plan same provider) but me? Noooo "outage in the area".

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Customer Service

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