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unable to connect iMessage to phone number
I recently switched to Xfinity and when trying to connect my phone number to iMessage it comes up activation unsuccessful.
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Network
user_2c65k5 Thank you for reaching out for help with your new install and construction. I am glad to hear you have had all this set up already and are on the correct steps. Normally, we would hold off on setting up the 2nd install till after the cons
Customer Service - Request Status Update / Escalation: Underground Line Installation for New Construction
Hello, I need assistance checking the status of an underground cable line installation ticket for a new build and ensuring it is synchronized with an upcoming technician appointment. Summary of events: 9/30: Technician arrived for initial service activation, but found no signal on the fiber line ins
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Apple Watches Offered as “Free” Without Disclosure of Required Service Lines — Unresolved Billing Dispute
I am extremely frustrated with Xfinity, and I am posting here because customer service and store management have repeatedly failed to resolve it. A couple of months ago, I visited an Xfinity store to upgrade my mother’s phone. While we were waiting, the associate assisting us offered us two Apple Wa
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Billing
Hey @XfinityRaf i never had a technician come out and take care of this hanging cable wire on my back deck. I need a solution asap please.
Down comcast line
DTE just came out because i thought it was their line sagging onto my deck but it is a Comcast line that i need raised or removed because it is low enough to hit my head and very low. Please help
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@Xfinity Support Typical! I’ve a similar complaint I’ll be posting here shortly!
Urgent Billing Escalation — Incorrect Payment Arrangement and Disconnection Risk
I need assistance escalating an urgent Xfinity Internet billing issue. On October 15, an Xfinity representative explicitly assured me that my payment arrangement had been extended through October 24 and my services would remain active. The following day, I received a disconnection warning and was in
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X-Fi Pod Making Loud Fan Noise
My Xfinity X-Fi Pod started making a loud fan noise about a month ago. I’ve had it a couple of years. How do I replace it with a new pod?
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Your Home Network
Urgent Billing Escalation — Incorrect Payment Arrangement and Disconnection Risk
I need assistance escalating an urgent Xfinity Internet billing issue. On October 15, an Xfinity representative explicitly assured me that my payment arrangement had been extended through October 24 and my services would remain active. The following day, I received a disconnection warning and was in
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Billing
@user_1iyvwb Was the phone returned within 14 days after it was purchased through us? If there was a promotional term associated with the device and the line was canceled within the promotional term those free credits would be voided and the promotio
You sent me a phone I dont use, and I'm getting billed for it
Why are you billing me for a deactivated line for a phone that you sent me that I don't use
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user_rju358, thank you for bringing this to our attention. Have you also experienced this issue through your mobile device as well?
Xfinity App
Will not work. I have called 509 times about the same issue. Each time troubleshooting happens and t he agency thinks he/she has solved the problem. Every other second a message appear Attempting to Resume....or Video cant be played...error
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@user_cl3pwk Did you verify if the charge was showing on your upcoming statement? That would ensure you're able to confirm if it was a scam for your information or not. If you find that email and link is malicious we would advise resetting your Xfini
how to get charge removed for movie I did not rent
I received an email with subject: Here's your On Demand receipt. The email read: We hope you enjoyed the show! Thank you for your recent rental of Hairspray HD movie for $5.99 Knowing that I had not ordered any movies, I was suspicious of the invitation that said "If you didn't make this purchase, p
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Hello, @user_wtes66! I am sorry to hear you want to cancel your account and appreciate the time you have been with us. We can get things taken care of for you here. Please send us a direct message with your full name and complete service address to &
Cancel service
I need to cancel my home internet service with Xfinity now - effective today. I tried multiple options but all made to arranging callbacks. Imagine a deaf person being limited to dealing with calls? Does it sound like Xfinity is depriving people of their basic rights to satisfy corporate greed? I as
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July 2026 call log
Bank account hacked. Need my July 2026 file of calls and messages
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Devices
eSIM active but no service for calls/text
I’ve been trying to get in touch through the AI agent but with no progress. I ported my wife's old phone number to xfinity and was able to install the eSIM and still I don’t have service. We've restarted several times and still nothing, the xfinity app still says to restart to set up phone on the li
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Network
user_4m2ojf If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If ne
XfinityAmandaB
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Cable wire at utility pole
I recently purchased a home at [Edited: "Personal Information”] There is is cable wire connected to the house from the street side utility pole. This house is being demolished and we need the line disconnected. This is a Comcast line as verified by the previous owner. Please generate a service order
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