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@uhsp001 Cancellations can take up to a week to complete, but billing would stop the day you requested it. You should have gotten an email as well the day you requested it sent to the primary email on your profile. Did you confirm what email it was s
Cancellation confirmation
I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?
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Hi, @user_yme650. Thanks for bearing with us on this issue. It should be resolved at this time. Have you had a chance to check it out?
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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@user_0c8g1w Hey I did some more testing last night through my terminal on my laptop. I was pinging the Gateway IP at 10.0.0.1, while also pinging CloudFlare at 1.1.1.1, and Google at 8.8.8.8. What I found was that my ping to the Gateway was strong
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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Cancellation confirmation
I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?
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Billing
Plan is broken?
I am frustrated and confused about my billing. I used to pay 70$ a month for 800 MBPS internet but looks like you removed that plan and started charging me 100$ a month? I tried changing to 300 MBPS and it doesn't even look like it worked. I am in the website trying to edit my plan and it's so buddy
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Billing
Hey @user_e498mw , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Disney Plus. I would be more than happy to offer my assistance looking into this further fo
Disney Plus
Xfinity and Disney Plus really need to get their stuff in order. Tired of not being able to watch Disney Plus and having it constantly freeze. I have tried everything suggested. My box is new, wi-fi signal strong. I finally got in to watch a show after trying for hrs, just to have it freeze up on me
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I unplugged router and everything reset
All smart devices disconnected last night and didn’t reconnect with my network
All smart devices disconnected last night
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phone call then email from "xfinity" saying hacking attempt
We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr
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Customer Service
new TVV
I recently bought a new LG TV, I cannot get xfinity to work on it. Any way to delete the LG program on the TV?
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Channels and Programming
@user_w2pl6i I did - I went into my ETDS account and I select cancel accounts - it gave me a warning that the tickets will be returned to the owner. I did this and they were returned back into my que to be used by October 25 (for the o
Xfinity Free Universal Tickets
I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected
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Lighting strike
Had a lighting strike during thunderstorm and damaged some devices in the house including xfinity internet modem. How to proceed after this?
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Customer Service
Greetings @hruben3, and thanks for posting your issue to the Xfinity forums. I am sorry about the issues with the favorites guide, but you have come to the right place for assistance. It appears our engineers have fixed this issue, are you still havi
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Hello @user_js9hly, sorry that you feel like you're not speaking with a real person. I can assure you that you are communicating with a live representative. We ask for your name and service address so we can locate your account and properly address t
Favorites channels deleted
How many people are getting fired for this mess? All favorite channels are gone.
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Also, @user_u14mk1, please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employ
Bill went from $46.39 to $75.39 after Loyalty Promo Credit expired
Hi — my bill just went from $46.39 to $75.39. The cause is the Loyalty Promo Credit expiring; nothing about my service changed. I'd like to get back to a comparable rate. If that isn't possible, I'll need to look at other providers. What can you offer? I'd prefer to stay if the numbers work.
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Hello, @user_u14mk1! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you check
Bill went from $46.39 to $75.39 after Loyalty Promo Credit expired
Hi — my bill just went from $46.39 to $75.39. The cause is the Loyalty Promo Credit expiring; nothing about my service changed. I'd like to get back to a comparable rate. If that isn't possible, I'll need to look at other providers. What can you offer? I'd prefer to stay if the numbers work.
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user_bfhepg, We're glad to hear your Favorites list has largely been restored without having to rebuild it manually! 😀As for those extra channels showing up in the Favorites view, that does sound a little unusual, especially if they aren't mar
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Hello @user_lw3adq, thank you for taking the time to leave a post. Sorry to hear about your experience trying to disconnect your services. I can certainly understand how frustrating that must be when you're simply trying to cancel your account after
I need to Cancel my service today I don’t want to work with sales retention just cancel
I have moved from my address and will no longer need the service been stuck in account retention I just want to cancel today.
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Here is the results about an hour post reboot after the techs left. Power and SNR are looking better but not perfect. Single digit uncorrectables when I was previously getting millions within minutes of a reboot. The tech replaced the cable from my u
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OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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