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@user_j2h7xy Yahoo support have a chat option. You'll be assisted by the bot but you'll be able to get past the automated system. Here's the link you can visit https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html?guccounter=1&guce_referrer=aHR0
My Comcast.net email account appears to have been migrated to Yahoo Mail without my asking or getting my permission
I can successfully sign in to my Xfinity account using my Comcast.net/Xfinity credentials. However, when I click Email, I am redirected to Yahoo Mail. When I enter my full Comcast.net email address at Yahoo, Yahoo says my password is incorrect. I have never successfully logged in to this Comcast.net
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free phone line for 1 year offer
October 18, 2026 COMCAST ATTN: Legal Department / Arbitration 1701 John F. Kennedy Boulevard Philadelphia, PA 19103-2838 Account Number [Edited: "Personal Information”] Account Holder : SUBJECT: Failure to Honor "1 Year Free Mobile Line" Promotion Dear Xfinity Team, It saddens me to write this lette
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Billing
@BruceW Unfortunately no. My understanding is that because the XB8 is in bridge mode, the "View WiFi Equipment" button is not available. Navigating to the XB8 login page only refers me to use the app, which I can't because I can't enable admin mode.
I need technical support for an intermittent wired Internet/DOCSIS issue, not Wi-Fi troubleshooting
I have a computer connected by Ethernet that continuously monitors my Internet connection. My normal download tests are approximately 500–600 Mbps, but today for approximately 6 hours, wired download performance dropped as low as roughly 20–60 Mbps. My monitoring also recorded a packet-loss spike ab
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“Your trade-in was cancelled” before phone delivery
Ordered an 18 Pro for my wife on Friday October 2nd. Was quoted a price/monthly payment based on trading in her 14 Pro in excellent condition. Was also offered a free iWatch. Watch arrived (FedEx store) yesterday. Phone did not. Last night (October 5) I received an email announcing the trade-in has
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Customer Service
GB66 Thanks for reaching out to us here on Forums for assistance with your issue going over 2 years. To confirm is it the same issue as the original poster, or something else? The issue presented above isn't something that would affect you at the sam
Interrupted services
Myself and neighbors have problems of pixels freezing and blanks screen many times day. We have followed all the rebooting and trouble shooting. I had a service call and the technician change all my cable ends. I asked about if my signal was strong enough. He tested several different connections and
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Hello, @user_8jdhsv we can reach out to Internet Essentials chat support to help make the correction to your order. To set the proper expection they may not be able to without having to speak with you first. Could you please send our team a direct me
Internet Essentials - selected wrong speed / $ during application
I just applied for Internet Essentials and could swear I selected $14.95 plan in the 1st screen but my order confirmation email shows $29. I also do not need or want the xfinity equipment as have my own that I prefer to use. can someone help with this online? I have a health issue that makes speakin
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Greetings, @user_5l69xa! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Hulu app on your X1 box, but you hav
Hulu Not Working with Xfinity Streaming on TV but Works on Phone App
Hulu has not been working on my TV with Xfinity box since last Friday, but will work on my phone app. Just another thing Xfinity is doing to drive me crazy, there's always something with this [Edited: Profanity] company, either channels being dropped or prices going up all of the time. Fix it!
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Gcrackr1 I'm sorry to hear that you're having trouble with your cablecard. It is correct that support for cablecards was retired in October 2024, and while we can still try to troubleshoot basic issues, and existing equipment will continue to work, s
Cable Card Pairing
Called tech support on 10/05/26 to get my cable carded paired after swapping out the hard drive on my Tivo DVR Spent 1/2 hour with the agent while he tried to help me but really didn't--he kept telling me that cable cards are retired; I need to go to a store, etc... They are not retired--I have a ca
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Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
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Xfinity Stream Website
user_vxku6d Hi there! Thanks for reaching out and we are happy to help. Is the cellar network enabled on both devices?
Need live chat support
my wife and I both ported our phones from AT&T and got them set up and they were working yesterday, but this morning it is in SOS mode and I can’t call or text, so my only option is live chat. this has been a very frustrating process, and very inefficient. I have probably spent four hours or more on
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Hey @user_7rk91r , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the cancellation of service. I would be more than happy to offer my assistance looking into
Need help with cancellation
Hi - I need to cancel my services as I am using my partners now, but I am unable to take a call at this time. Can someone help me with this via this forum/online? Thank you in advance!
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@Hyzzzer Thank you for visiting our official Xfinity Forums Community support page. I understand how inconvenient it can be to not be able to watch your favorite team(s). Comcast does all they can to reach an agreement with carriers up until the last
Channel 402 - Sports
Why did you remove channel 402? I have paid a large bill for years to watch the MN Timberwolves and Wild. Now you don't carry them. Then when i tried to lower my TV plan, my bill somehow goes up?
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Internet Essentials - selected wrong speed / $ during application
I just applied for Internet Essentials and could swear I selected $14.95 plan in the 1st screen but my order confirmation email shows $29. I also do not need or want the xfinity equipment as have my own that I prefer to use. can someone help with this online? I have a health issue that makes speakin
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Billing
This is not an acceptable response. Find the problem and fix it. It's almost $300 a month for your service this is not an acceptable level of service. If you look at other comments this has been going on for at least 2 years the problem has been iden
Interrupted services
Myself and neighbors have problems of pixels freezing and blanks screen many times day. We have followed all the rebooting and trouble shooting. I had a service call and the technician change all my cable ends. I asked about if my signal was strong enough. He tested several different connections and
Question
Is everyone using a Comcast router as well? I was told the issue was Samsung which is the tv I’m using. Thanks.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Need help with cancellation
Hi - I need to cancel my services as I am using my partners now, but I am unable to take a call at this time. Can someone help me with this via this forum/online? Thank you in advance!
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Customer Service
Cable Card Pairing
Called tech support on 10/05/26 to get my cable carded paired after swapping out the hard drive on my Tivo DVR Spent 1/2 hour with the agent while he tried to help me but really didn't--he kept telling me that cable cards are retired; I need to go to a store, etc... They are not retired--I have a ca
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Customer Service
Good Morning, @user_9fhmkb! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the trade-in process, it certainly is not what we want for our customers. I would be ha
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“Your trade-in was cancelled” before phone delivery
Ordered an 18 Pro for my wife on Friday October 2nd. Was quoted a price/monthly payment based on trading in her 14 Pro in excellent condition. Was also offered a free iWatch. Watch arrived (FedEx store) yesterday. Phone did not. Last night (October 5) I received an email announcing the trade-in has
Question