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Serviceability check and site survey ticket initiation
I am looking to get a serviceability check and site survey started for gigabit x10 fiber to an existing build.
Question
Update: this has been resolved. After my case was escalated to the FCC, the refund and credits were applied, the temporary line was cancelled, and the device was removed from my account, with written confirmation that no additional charges will post.
Xfinity Mobile: $405.67 refund withheld one month after confirmed in-store device return
On 9/21/26 I received a new iPhone 18 (IMEI ending 8980) from Xfinity Mobile and began a return within the 14-day window to instead buy an unlocked phone. Xfinity could not issue a shipping label because the device was tied to an upgrade on my existing line. A rep created a temporary line, moved the
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Worst Customer Experience Ever
Worst customer experience to date. They charge you continuous up fees, while telling you something different. They added a $89 one time fee for a device I've had for over a year, on top of increasing my bill. I would not recommend this service at all. They will waste your time and cheat you.
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Customer Service
Hello @user_5ynxqa. Thank you for posting on the Xfinity Forum. I understand how frustrating it can be to reach out for help more than once and still not have your concern resolved. I’d be happy to help with canceling your Peacock subscription
Unable to Cancel Peacock Premium Subscription Billed Through Xfinity
Hello, Xfinity Support Team, I need help canceling my Peacock Premium subscription, which is billed through Xfinity StreamStore at $10.99 per month. I have tried canceling through both Peacock and Xfinity, but I cannot find the subscription in my Xfinity account or app. Peacock's official Help Cente
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I'd like to add I always have a very hard time getting a hold of a representee and when I do they try to upsell me. Which I feel I was even lied to about the plan to begin with and very disappointed with Xfinity mobile. I have been a customer for ove
I have requested Xfinity to cancel my mobile device now I am receiving a very high final bill.
I have not even been able to use my devices in months. Back in April I requested that my mobile service be canceled. However, I am seeing a final bill for a very high amount. I have 0 usage and was told my mobile services would be canceled. Why am I still being charged?
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Hello @user_udtj4c, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
refund
I'm due a $234.71 refund from Xfinity and I haven't heard nor received any info about it.
Question
I have requested Xfinity to cancel my mobile device now I am receiving a very high final bill.
I have not even been able to use my devices in months. Back in April I requested that my mobile service be canceled. However, I am seeing a final bill for a very high amount. I have 0 usage and was told my mobile services would be canceled. Why am I still being charged?
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Devices
Isn’t there anyone there to help
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
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refund
I'm due a $234.71 refund from Xfinity and I haven't heard nor received any info about it.
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Customer Service
Thank you for reaching out @Paipi. If you are interested in our Xfinity Mobile service, a member must provide a valid Social Security number (SSN) to sign up for Xfinity Mobile. If you do not have an SSN available, we do recommend our NOW Mobile prep
about free Xfinity Mobile service (SSN)
Hi! I recently signed up for Xfinity Internet and received an offer for one year of free Xfinity Mobile service. I'm an F-1 international student in my first quarter in the U.S., and I don't have an SSN yet. I'd like to know if I can claim this offer later once I obtain an SSN, and how long the offe
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We will be happy to look into any issue with your membership issues. I will need you to send over that direct message with your account information. You can see the steps on sending that direct message at the How to: Direct messaging within the foru
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
Question
user_ugcwhy Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In"
Repeated failure to resolve the problem
I have been going through this for a year! I've proven the debt is not mine, I've provided all the documentation and had multiple phone conversations yet the debt keeps returning to my credit profile. The collection agency is blaming Xfinity and Xfinity is blaming them while I'm the only person who
Question
Hey there, @user_v9dhds! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize for the experience with attempting to activate the Peacock Premium perk. The Peacock Premium is included with most Internet p
Peacock platinum perk
Received email saying May have Peacock at no cost due to platinum level member. Called and spent long time explaining to agent. Then transferred to Sales. They said we would have to upgrade at additional cost. This is false advertising and will be reported. No cost means no cost. Answer please, as m
Question
I’ve received the promotional email, but I haven’t activated the offer yet because the website asks me to provide an SSN during the activation process.
about free Xfinity Mobile service (SSN)
Hi! I recently signed up for Xfinity Internet and received an offer for one year of free Xfinity Mobile service. I'm an F-1 international student in my first quarter in the U.S., and I don't have an SSN yet. I'd like to know if I can claim this offer later once I obtain an SSN, and how long the offe
Question
Peacock platinum perk
Received email saying May have Peacock at no cost due to platinum level member. Called and spent long time explaining to agent. Then transferred to Sales. They said we would have to upgrade at additional cost. This is false advertising and will be reported. No cost means no cost. Answer please, as m
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Customer Service
So, does that mean I can still get the free Xfinity Mobile plan even if I don't have an SSN?
about free Xfinity Mobile service (SSN)
Hi! I recently signed up for Xfinity Internet and received an offer for one year of free Xfinity Mobile service. I'm an F-1 international student in my first quarter in the U.S., and I don't have an SSN yet. I'd like to know if I can claim this offer later once I obtain an SSN, and how long the offe
Question
It was a pleasure working with you in private and getting your account concerns addressed and resolved. I do appreciate your time, and we most importantly appreciate your business!
XfinityRichard
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Phantom 'Activate Equipment' showing on my Xfinity App dashboard (iPhone)
I have a what appears to be a 'ghost activation' prompt on my iPhone Xfinity dashboard from an unwanted modem that I returned months ago. I hadn't asked for the new modem, but it was sent to me anyway. I never activated it. I returned it and have not been charged for it. I just got a text today from
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