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Thank you for clarifying, @TheLadyDragonn. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this
Intermittent lag/high packet loss
I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working f
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user_nbb5hx When you can, please send a Direct Message with your full name and address. We cannot guarantee we'll be able to move it, but we're happy to look into it. Here are instructions on how to send a DM in case you need them: Click "Sign I
Large box installed in my front yard without consent
Crews have been installing underground conduit along my street for several weeks. To my absolute horror, I came home from work today to find a massive, unsightly, obtrusive box in my front yard as tall as I am! No other lot seems to have this monstrosity. I was never informed that this was going to
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@spacemickey This is correct, Yahoo Mail is a free service made possible by marketing ads. Our apologies for the inconvenience. I also understand per their website an upgrade is needed to remove ads. I have a link from Yahoos help and support website
Ads overwhelming in email move to Yahoo
Since the move to Yahoo mail was Xfinity's idea, then why am I inundated with Yahoo ads and being asked if I want to "upgrade" to an ad-free account? Shouldn't this have been part of the move in order for Xfinity to continue provide customer service to its users? Especially the ones who have been wi
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jazr013 We've continued to investigate this, and we can confirm that our Engineers are working on a known issue where notifications are not coming into the Xfinity App as it relates to cameras. We'll let them know it also seems to be impacting all no
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Bill
My payment was $45 before, raizaed to $55. Now it's $65 Why??? Pls kindly reverse it. Thanks 🙏
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Billing
Canceling
I have been trying to cancel my internet for a week and I've been told twice it was canceled and id receive a confirmation email. I have yet to recieve the email and I was charged still. Getting super frustrated
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Customer Service
Cell Phone Service Keeps Randomly Dropping Out
For about a month and a half my Xfinity Mobile cell service keeps dropping out randomly in the Philadelphia area. I've missed several important phone calls and have gone hours on end at times without being able to call or text anybody. My phone is a Samsung Galaxy S24 Ultra. What's going on here?
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Network
Yes, there is an issue. It’s the only thing you see when pulling into my driveway, is too tall and random to disguise by literally anything and my yard maintenance will be hindered. I have an elderly man on a riding mower (my dad) cut the grass and h
Large box installed in my front yard without consent
Crews have been installing underground conduit along my street for several weeks. To my absolute horror, I came home from work today to find a massive, unsightly, obtrusive box in my front yard as tall as I am! No other lot seems to have this monstrosity. I was never informed that this was going to
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Hello Gabriel I tried all these, no fix. The Xfinity App and Authenticator do receive App notifications
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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For internet being your main business, your website has [Edited: "Language"] for years. Fix your [Edited: "Profanity"]. Please
Something went wrong
Trying to add a phone to my plan and it ends with something went wrong, not very helpful especially when it is apparently impossible to contact anyone at Xfinity
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Reward movies claimed but not showing up
The movies I'm claiming on my Xfinity Rewards now going by membership Rewards are not showing up in my account at all not but are they are showing up in my claimed Rewards. Here's the name of the movies that I'm missing but I claimed them even told me enjoy my movie. 1) Sex and the City 2) Melissa M
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Customer Service
I did try restarting it by unplugging it as well. I purchased a new coaxial cable off amazon last weekend to check that and no change from the cable provided. Connection feels finger tight on both ends. Everything looked normal when installing the ne
Intermittent lag/high packet loss
I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working f
Question
TheLadyDragonn Thanks for sharing those results. I know you mentioned using the Xfinity App to troubleshoot and reboot the modem. But have you tried to manually reboot it as well? Did you check the coaxial connection on both ends to make sure it's ti
Intermittent lag/high packet loss
I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working f
Question
Help with my streaming service
I have streaming apps that I cannot get into. I added Hulu with Disney and I already have Apple Netflix and Peacock. Can you please have a technician come out
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Xfinity Stream Website
XB8 i think (model CGM4981COM) No. bridge mode is disabled. I think this is the SNR? I do not see any error when looking at Troubleshooting / Logs / (System/event/firewall) logs Yes. I have regular google meets around 1
Intermittent lag/high packet loss
I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working f
Question
user_eye4je, Thank you for reaching out and creating a new post. I see you are working to remove an easement, and you need an updated letter. For this, we'll need to get in touch with our local teams. I'll need to bring you into a private conver
Easement abandonment letter
I am now working with the city of Los Altos CA to remove an unused PUE/WCE easement on the back side of my property. I have a letter from Comcast from a few years ago. However the city wants a recent letter. Could you please provide an updated letter?
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Easement abandonment letter
I am now working with the city of Los Altos CA to remove an unused PUE/WCE easement on the back side of my property. I have a letter from Comcast from a few years ago. However the city wants a recent letter. Could you please provide an updated letter?
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Customer Service
@Comegettoknowme Thanks for bringing your concerns to our attention. Our team is here to help. I have more questions to ask to get a better understanding of what's going on so I can resolve your concerns. Can you confirm what type of device do you h
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Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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