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Hello user_ro7cz1 , we would be happy to look into your Xfinity mobile issues. Could you please provide a little more details of the specific issues you are encountering with your account?
Trade-in Deal Scam
We were promised a trade-in deal for our old iPhones (iPhone 12 Pro Max and iPhone X). A total of $1000 for the iPhone 12 Pro Max and $525 for the iPhone X. As existing Xfinity Mobile customers, the rep said we could still get the deal by opening 2 new lines and then transferring our existing phone
Question
@user_6ahrzw If you would like us to look into any account or service issue we can do that from here. What issue did you need assistance with?
Customer "Service"
Has ANYONE been able to get thru to a human for support??? I have tried for over an hour and cannot achieve this. If anyone knows how to do so, PLEASE respond quickly. Thank you.
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Access not authorized
Hello! I set up an account and an internet plan for an apartment I will be moving into next month. Upon verifying my account, I don’t seem to be able to actually sign in. On the app, after entering my credentials, I get the following error message: “Acess not authorized,” immediately followed by “
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Sign-In and Account Management
Incorrect Billing
Hello, I have been told by 3 agents that I will be paying a certain amount for internet. I have continued to be charged almost double that amount multiple times. I will likely be reporting xfinity for fraudulent billing and cancelling services, but wanted to give this a shot as I have been a custome
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Billing
@XfinityDemitrius I have been EVERYWHERE on the website and round and round with the impossible answering system used when calling. Why is it s impossible to speak to a living, breathing human being??? If I cannot reach a PERSON in the next 24 hours
Customer "Service"
Has ANYONE been able to get thru to a human for support??? I have tried for over an hour and cannot achieve this. If anyone knows how to do so, PLEASE respond quickly. Thank you.
Question
user_pyf5v6 Thanks for posting on our Community Forums to let us know of your situation. This is not the experience we would like you to have and we would like a chance to turn this around. Could you please send our team a Direct Message with your fu
Switching providers ASAP
I would never recommend Xfinity. After three years as a customer, I’ve had enough of their deceptive billing practices and lack of accountability. I received an email saying my loyalty discount was ending and that my bill would increase to $124. I expected some change, but nearly double the cost wa
Question
Hello Tweesaj , Thanks for reaching out on Xfinity Forums. I am sorry to hear you are having repeated drops in service. We would be happy to help troubleshoot to diagnose the issue. Please feel free to send us a direct message with your full name and
How do I get help from a live person?
Please give me step-by-step instructions to contact somebody over the phone
Question
Problem with disconnects/packet loss/high latency
Hello, I am having a problem with random occurrences of disconnects/packet loss/high latency. All of the above are currently happening during the overnight hours, the disconnects are nearly every night, at least once - but have previously had this happen at all hours of the day, with disconnection
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Your Home Network
mb_7324 When you got the "This package is not yet available on this device". was that for Xumo or a particular streaming app?
A new issue with new TV Xfinity streaming TVAPP-00195
Got a new smart tv Samsung made in 2024/ Wanted to go to Xfinity Streaming. I noticed that Xfinity streaming would not support Samsung TVs prior to 2018. Should be ok. Initial setup with phone support worked. Spent literally hours with phone support and trying to get back in is a disast
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I’m having the same issue as a new member, did you find a resolution?
access not authorized
Hello, I am having trouble logging into my Xfinity account. I registered using my email, but when I try to log in, it shows "Access Not Authorized." I also cannot log in using the app or view the internet speed plan I selected on the website. Could you help me resolve this issue? Thank you!
Question
Switching providers ASAP
I would never recommend Xfinity. After three years as a customer, I’ve had enough of their deceptive billing practices and lack of accountability. I received an email saying my loyalty discount was ending and that my bill would increase to $124. I expected some change, but nearly double the cost wa
Question
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Customer Service
Thank you for connecting with us about the service concerns. We'd love the opportunity to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.
How do I speak to an actual person?
The 1-800-XFINITY number goes in circles. It said “you can speak to a live agent at any time” then would not transfer me to a live agent. Absolutely abysmal customer service. Xfinity assistant is even worse. I had an appointment set up for a technician visit, confirmed the visit, then get a message
Question
I receive very unsatisfactory service from Xfinity for the money I pay for mobile, internet, cable, and home phone. Every day my internet service goes out and that means I also do not have home phone service. It often occurs around 7 pm when f
How do I get help from a live person?
Please give me step-by-step instructions to contact somebody over the phone
Question
Thank you for reaching out here @RickBlade. You may be getting that error as there is no active service or billing on the account as yet. I can look further into that if you could send me a direct message with the full name and complete address for t
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Access not authorized
Hello! I set up an account and an internet plan for an apartment I will be moving into next month. Upon verifying my account, I don’t seem to be able to actually sign in. On the app, after entering my credentials, I get the following error message: “Acess not authorized,” immediately followed by “
Question