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user_oc4ktc We see that you replied to us with the information needed, but it was removed as you posted it in public for your security. We need you to provide the information in direct messaging using the instructions posted by @XfinityGabriel p
My bill is too high and if not reduced I might have to cancel the service
I have been using Comcast service more than 25 years and the bill keeps on getting worse
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@user_6fgclz Thanks for reaching out to us. We apologize for any issues you're having with your membership offer. Please send us a direct Message including your first and last name and complete service address Here are the detailed steps to direct
Membership benefits that cannot get access
Hi, i got back in May 2026 2 tickets for universal (any of the 3 parks in Florida) but the moment i tried to reedem to go this weekend but everytime i tried to put a password and was denied. i called Universal Florida, could not be done. I also called customer service and after reviewing customer se
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I have a property claim and ticket number [Edited: "Personal Information"] this is 2nd ticket number photos have been sent in went clear evidence of the breach. If I'm not contacted in 48 hours since its been 22 days I will file a small claims lawsui
Property Damage Claim
Hello, On September 23 2026, direct Xfinity employees were doing work on my property and severed my private lawn sprinkler/irrigation lines while digging. I have verified that these were direct employees, not third-party contractors. I need an official corporate representative to help me immediately
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I see. Yes once the 60 days have been met, then the it will change your status for the devices.
Discrepancy between Xfinity app showing phones unlocked and carrier lock:sim locked message on iphones
I recently activated two iPhone 17 pros. The Xfinity app shows the two phones unlocked but the two phones show carrier lock: sim locked message under iPhone settings. I’ve called Xfinity Mobile and also chatted Xfinity assistant the last two days and my issue is still not resolved. Can someone from
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user_s7aja9 Thanks for reaching out to us about your service issues over the past few days. I can understand how that is very frustrating when we all rely on a good connection. If you are still having trouble please let us know, and we are happy to a
No internet since yesterday’s outage
Prior to the outage that occurred in my area yesterday, my internet services worked perfectly fine. From the moment the outage occurred up until now, my internet services have not yet been restored. I’ve attempted all of the troubleshooting steps ranging from: - Turning my modem off, waiting 60 seco
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Caused problems instead of fixing them
I changed from a business to residential account bc I retired. Residential package was supposed to include a tv streaming box that the first installer didn’t know about/bring/install. Second installer came yesterday- apparently with no one telling him what he was there to do - ran an unnecessary cab
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Customer Service
Xfinity Support
Subject: Questions About Canceling TV Service and Impact on Other Xfinity ServicesHello,I need a written response regarding the impact of canceling TV service on my Xfinity Mobile and community-provided internet service. Please answer the following questions in writing: I am reviewing my Xfinity ser
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Customer Service
Cancel Internet and Mobile Services from Overseas
Hi, I'm currently outside the United States and would like to cancel both my Xfinity Internet and Xfinity Mobile services effective November 8, 2026. I'm unable to call customer service from abroad. Could an Xfinity representative please assist me with the cancellation through private messaging? Tha
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Customer Service
The worst service ever received
Before you complain to me here, I am fully aware that this is the "compliments" section. I didnt post here by mistake. Take my complaint. My complaint is about repeated inaccurate and contradictory statements, unfulfilled promises, a delayed cancellation, and an unresolved technical issue. It is not
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Customer Service
New supervisors needed
After MANY phone calls, my issue still isnt resolved. The 1st phone call we were told that my mom's phone could be fixed or a replacement given if she were to just take it to an Xfinity store. My mom drives well over an hour, only to be told be the store they're not technicians and cannot fix the pr
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Plan
Seasonal hold NOW TV - lost channels
I just started a seasonal hold on my internet with enough WiFi to run my smart devices and I opted for the NOWTV so that I can still use my xfinity stream app to watch TV away from home However I no longer have ESPN & FS1 on my app. Can you tell me what happened?
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Customer Service
Hello @Unhappycustomers, and thank you for reaching out to us on our Xfinity Community Forum. We apologize hearing about the frustrating experience you’ve had with your Xfinity Mobile devices and trying to get this addressed. We want to make su
Scammers
I bought a Samsung 26 ultra xfinity rep in store broke it. So i stayed with my 23ultra 8 months of them not changing it in their system I cannot file a claim again ALWAYS HAD MY 23 ULTA CONNECTED still showing as a 26 ultra so assurance has refused my claim xfinity cannot change it they dont know ho
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Email help
I have been receiving emails for the first 4 days of a cruise from Montréal through Canada. We are from IL., USA. I no longer have received emails since then. I have checked all of my settings but don’t see anything that is changed. I believe there might have been an update. Can you please advise me
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Thanks for the responses. It turns out that the reason for the playback problem is that Xfinity no longer provides that service on anything that is not through the DVR box or there Xfinity App. The real issue is that Xfinity did not inform the techni
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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Incorrect bill
I just reviewed the upcoming bill for Nov. In the amount of about $329. Last month we had cable issues for several days which even the advanced technical team could not fix remotely. That’s why a technician was sent at no cost to us. The upcoming bill includes a charge of. $105 for technician visit
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Billing
Thanks for sharing those screenshots, user_o4hdss! The did need to be removed as they violated Forum Guidelines due to including personally identifiable information, but I've made sure to note that you're receiving the error message stating, "Your Xf
Peacock account premium
I'm trying to activate my premium account. But it's saying it's connected to a different account that I don't have access to.
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user_2666te We have a few options for getting your bill paid I am happy to share. You can pay in a store, through our app or website after you log in, over the phone at 1-800-XFINITY or 1-800-934-6489, through our Xfinity Assistant as well on our web
XfinityEricB
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Bill Paying the
I’m trying to pay my bill
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