Xfinity Community Forum

carlislemom. I completely understand the frustration, especially after replacing equipment and trying multiple TVs, HDMI cables, ports, the splitter, and other troubleshooting steps. You should be able to turn on your TV after work and have the servi

XfinityDilary

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10 hours ago

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Picture and Sounds blinking on and off

I just bought a new Samsung TV. New HDMI cable. Tightened all coaxial cables. Even replace the one from the router to the cable box. The pictures and sound blinks in and out. I have tried using the app to get it to fix. This is our primary box. Our 2nd box/tv has no issues. It will work 1 day then n

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Upgrade no charge xb8 gateway

How do I order a gateway xb8 to be sent to my home?

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Customer Service

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@user_1tq5ry, I completely understand. You’d like to have your spouse’s name added so that the bill can show both of your names and be used as proof of residency. I would be happy to help determine what options are available for adding th

XfinityCarolyn

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10 hours ago

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Adding Spouse to Bill

Hi, I would like to add my spouse to my bill, so that his name also appears on the bill, to serve as proof of residency.

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user_ka6vr0 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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10 hours ago

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Ticket ecm0026405157

Dear Xfinity, I am writing to request a resolution regarding an erroneous charge on my account. I was previously offered a mobile phone line under a free one-year promotion to preserve my late mother's phone number. However, Xfinity initially assigned an incorrect number to the line for the first fe

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@user_y9qfgz Thank you for comment. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

XfinityLinda

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10 hours ago

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Glitching

My tv keeps glitching and we lose sound

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@XfinityShawn Nothing else to mention.

anonymous13231321123

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10 hours ago

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Door to Door Salesperson

There is a comcast sales representative that keeps going door to door trying to make people switch their plan. We always tell them we don't want to switch and we would prefer if they didn't show up at our home anymore. They always end up coming back and try to make us buy a different comcast package

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Hey @user_dedc01, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience regarding the DVR recording and playback feature. Are you within the home when attempting playback of an in

XfinityDemitrius

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10 hours ago

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Change in recorded behavior

Within the past two weeks something has changed regarding playback of recorded programs. Formerly if I set a program to record from 6 to 7PM and I started to watch that recorded program at 6:45, I could fast forward to any time that had already been recorded (e.g. 6:40PM). Now, if there is still tim

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On August 28 2026………..

user_ef7ac7

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10 hours ago

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$10 discount

I signed up for an eligible internet plan and successfully enrolled in both paperless billing and Auto Pay using my bank account. The $10 Automatic Payments and Paperless Billing Discount (APPD) is missing from my statement. Please manually review my profile, attach the APPD promo code, and apply a

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How do you report a possible issue with the Comcast box that is hanging from the electrical line?

The Comcast box that feeds to the houses on our street does not have a side panel anymore and all of the electronics inside are exposed.

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Customer Service

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We tried on multiple televisions over the pst couple of months. On the old tv, we had the same issue and a tech came out and said it was the HDMI ports. Brought out the bedroom TV and had no issues until until the HDMI ports failed - it

carlislemom

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10 hours ago

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Picture and Sounds blinking on and off

I just bought a new Samsung TV. New HDMI cable. Tightened all coaxial cables. Even replace the one from the router to the cable box. The pictures and sound blinks in and out. I have tried using the app to get it to fix. This is our primary box. Our 2nd box/tv has no issues. It will work 1 day then n

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Xfinity assigned my account to the wrong address

I called Xfinity to set up a new account. Now a week later my service address is wrong (different house number, street name, and city) and I have not received equipment. I cannot change the wrong address. Please have someone contact me.

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Your Home Network

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Netgear CM3000 - Enable mid/high split after recent area upgrades - Upstream OFDMA successfully locked

Hello - My area recently was upgraded to be able to use the new mid/high split. My netgear CM3000 modem is now locking the upstream OFDMA channel. It sounds like a new boot file may be needed to enable those higher speeds, because I'm still capped at around 35mbps. Just curious what needs to be done

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Your Home Network

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I am so sorry you are dealing with this @user_499jvl. It is incredibly frustrating to have an installation start off so well, only to end up with an exposed line and now a complete loss of internet service. If you could send our team a direct messag

XfinityQuemekia

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10 hours ago

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Formal Executive Escalation Requested – Failed Fiber Installation, Unresolved Safety Concerns, and Service Outage

I am requesting escalation to Xfinity’s Executive Customer Relations team regarding an improperly completed fiber-optic cable burial, repeated failures to resolve the issue, and now a complete loss of internet service. On October 16, 2026, Xfinity completed a new fiber-optic internet installation at

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Adding Spouse to Bill

Hi, I would like to add my spouse to my bill, so that his name also appears on the bill, to serve as proof of residency.

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Billing

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datruqbanaso - Hello, and welcome to your new home! Thank you for continuing to choose Xfinity. I hope the move went smoothly and you didn’t have to do all the heavy lifting yourself! I see that you received an email about an unclaimed reward,

XfinityThomasA

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10 hours ago

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Platinum Peacock Perk stuck in "Redeemed" state from old disconnected account — won't provision to new account

Hi Xfinity Support team, I am an Xfinity Platinum member and keep receiving emails stating "Still unclaimed: Your Peacock Premium perk." However, because I use the same Xfinity ID that was previously linked to an old, now-disconnected Comcast account (which I already unlinked from my ID months ago),

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I want to clarify that my complaint is not about Xfinity failing to meet the original two-week cable burial timeline. My complaint is that Xfinity dispatched a subcontractor who excavated my yard and installed conduit but left the fiber-optic cable c

user_499jvl

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10 hours ago

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Formal Executive Escalation Requested – Failed Fiber Installation, Unresolved Safety Concerns, and Service Outage

I am requesting escalation to Xfinity’s Executive Customer Relations team regarding an improperly completed fiber-optic cable burial, repeated failures to resolve the issue, and now a complete loss of internet service. On October 16, 2026, Xfinity completed a new fiber-optic internet installation at

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Hulu deactivated

We cancelled our Hulu that was not booked through Xfinity. We are paying for the bundle that includes it. Hope do we log in?

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Xfinity Stream App

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Well without a shipping label I have to drive over 1 hour to either Xfinity or a UPS store.

user_1w972w

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10 hours ago

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Return equipment

I am being charged for a router I do not use but Xfinity makes it impossible to return without driving over 1 hour to an Xfinity or UPS store! The router is not showing on my account so therefore I can not start a return and print a label.

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Good afternoon @user_ef7ac7. When did you sign up for autopay? It can take 45-60 days for the discount to appear on your bill.

XfinityRaf

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10 hours ago

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$10 discount

I signed up for an eligible internet plan and successfully enrolled in both paperless billing and Auto Pay using my bank account. The $10 Automatic Payments and Paperless Billing Discount (APPD) is missing from my statement. Please manually review my profile, attach the APPD promo code, and apply a

Question

Hello @Aaronangelo, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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10 hours ago

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Cancellation confirmation

I never received confirmation with my cancellation. I called a team member who told me I would receive this. I still have a pending bill and have not used Xfinity at all for the last month and am confused on if it’s cancelled or not. I do not want to continue being charged for something that I was t

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