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Thank you for reaching out to us @user_562ngr! I can understand wanting to make sure the address linked to your Xfinity Mobile services is your current address. Could you please send our team a direct message with your full name, full address, full p
Address Change
I moved and no longer live in a Comcast area. I still have Mobile. I would like to change my address on the account. Can someone point me in the right direction to change that
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Thanks for taking a few minutes out of your day to work with us, @user_syo77w. You made it easy to make quick work of adding another name to the bill! Now that you have seen the power of our community, we hope to see you engage here more often! ❤️
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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user_2f4h3k Are you currently logged in with your account credentials?
Why is my internet is not disconnected
I’ve had 4 conversations with the customer service about the internet. I have requested to end the service immediately, and I was told that it takes 15-20 minutes to disconnect the internet. Two hours later I have internet. My question is why I still have internet? I am moving out today, and I am af
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user_ghiure thank you for using the Xfinity Community Forums page to reach out regarding your recent technician experience. I would like to look into the concerns with accessing your fully included package speeds together. Can you send over a direct
Tech came out service was worse with new modem only seeing about 68mbps speeds
Recently a representative call and said we could get a "free" upgrade to the xfi gateway from my old Arris modem, because it was not able to handle the new speed.. We were upgraded from 800mbps- to 2000mbps and were sent a "new" xfi modem to handle the speed Unfortunately it was much slower and less
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Hello @user_38mc1x If you are getting an IMAP error that is usually indicative of an issue with the settings in Outlook or on your device. Please review the following articles as they can be helpful in making sure all the settings are properly set up
unable to receive mail on my phone or outlook - can't find imap server
I am unable to receive mail on my phone or in Outlook. In both cases the devices are not able to connect to the imap server. The password for all accounts are current and are in the apps and devices. I am getting an error message on my phone that Comcast is not available and on my PC that is trying
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Placed order for upgrade mobile order
So I placed an order for a mobile upgrade which after I payed for it I did get a text stating I have to upload my photo ID which I did. When will the phone ship? None of the service people on chat is very helpful.
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Devices
When I click on the chat icon, I get only one option-search for a conversation. I do not see an option to send a message to the customer service.
Why is my internet is not disconnected
I’ve had 4 conversations with the customer service about the internet. I have requested to end the service immediately, and I was told that it takes 15-20 minutes to disconnect the internet. Two hours later I have internet. My question is why I still have internet? I am moving out today, and I am af
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Thank you for reaching out to our team. I will be happy to take a look at any issue with the stream app from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]:
Xfinity Stream App
On my fire stick the Stream app many times does not recognize that I am connected to my home internet and does load local broadcast channels. On my phone the app never loads the local broadcast channels.
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user_o3uvfz, hello there and thanks for reaching out. We apologize about your experience. It is a common courtesy to be checked in. Just to ask, do they have a manual sign in sheet if no one has approached any of you?
Store Complaint Fayetteville Ga location
I am currently in the Fayetteville Ga store I have been here for about 30 minutes standing in line to check in no one has acknowledged me or anyone behind me in line. I understand the agents are busy but it's common courtesy to atleast acknowledge us
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Store Complaint Fayetteville Ga location
I am currently in the Fayetteville Ga store I have been here for about 30 minutes standing in line to check in no one has acknowledged me or anyone behind me in line. I understand the agents are busy but it's common courtesy to atleast acknowledge us
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Customer Service
@XfinityMatthew Thanks Matthew for the quick response. I have sent a direct message to "Xfinity Support".
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
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Emails I send to myself and others with comcast addresses going to Junk
Emails I send to myself from any of my devices are going to my Junk folder in MacMail and also the Spam folder on the xfinity website. This started several months ago and happens when: 1) sending from iPhone 16 Pro 2) sending from my older iMac (Catalina 10.15.8) 3) sending from my 2025 MacBook Air
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user_syo77w Yes you can. Please send us a direct message with your full name, the name you wish to be added to the bill and the service address. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Di
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
Question
Periodic outages throughout this week and Xfinity claims maintenance is happening the following day not the day of dropped connections
Xfinity claims that the day following dropped connections will be maintenance, in their standard announcements. But the prior days were outages as well. "Scheduled Maintenance. Planned maintenance in your area is scheduled to start on 02/23/2026 02:30 AM (Pacific). You may experience interruptions t
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Your Home Network
@XfinityRichard May I send one DM to you as well? I want to add an additional name to my bills as well.
Looking to Add spouse to "Bill to Name" for proof of residency
Good day, Just a simple proof of residency thing, looking for assistance so I can add my spouse's name on the bill to name on our billing statement so we can use it as proof of residency, Thank you in advance!
Question
Accepted Solution
user_2f4h3k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Why is my internet is not disconnected
I’ve had 4 conversations with the customer service about the internet. I have requested to end the service immediately, and I was told that it takes 15-20 minutes to disconnect the internet. Two hours later I have internet. My question is why I still have internet? I am moving out today, and I am af
Question
jprausch Thanks for checking back in, I am showing the issue is still being worked on.
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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Hello @user_ufngwb, I know how important it is to get the internet up and going as soon as possible. Can you share with me the process you are using to activate?
I'm having problems activating my service
I'm trying to activate my Internet it won't go pass language select
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Howdy user_wfyw3a 👋 I appreciate you letting us know you're going through something similar with Xfinity Membership benefits, and we want to help if we can! Have you heard back on your ticket yet?
Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"
I have xfinity internet service, but I can't access the xfinity membership. It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs." Don't know why I'm not eligible. Please he
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I have an Xfinity router. I exchanged it for a new one and it seems to be working now. It was several years old and I think overheating.
user_98bb33
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Device states paused but isn’t
My phone will not connect to WiFi. I get a message device paused and the device isn’t paused and I will get a message no internet connection. There is internet connection because my TVs, laptops and IPad are all connected to the internet. It’s just the phone. I’ve read the discussion boards and have
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