Xfinity Community Forum

@user_yxp6gi - Sorry for the delay! We just replied to your last DM, and we appreciate your patience while we look into the service concerns at your location.

XfinitySara

replied

3 hours ago

to the conversation:

0

U

Outages in my area

Outages are becoming a normal weekly thing in my area that sometimes lasts for an hour or more. My area never had these problems before the upgrades were done. This really needs to be looked into because no one area should have outages this frequently.

Question

Ever since they did work on the network equipment in my area around Feb 4, my connection drops several times a day. This is very disruptive since I work from home and my work is entirely online (I build web catalogs). I am actually looking at other s

johndeb610

commented

3 hours ago

to the conversation:

0

1

U

Outages in my area

Outages are becoming a normal weekly thing in my area that sometimes lasts for an hour or more. My area never had these problems before the upgrades were done. This really needs to be looked into because no one area should have outages this frequently.

Question

@user_domion, Hi! Thanks for reaching out. I can understand the importance of being able to change your password. I am sorry to learn about this experience with having trouble signing in. You've reached the right team of experts to help over social m

XfinityGabriel

replied

3 hours ago

to the conversation:

0

U

comcast.net

why can i not access my comcast.net email

Question

Thank you for your question @Whiteowl19 our Xfinity technicians do not so any inside wire work. You would need to have a coaxial outlet installed. When I moved into my home, I had an electrician install my coaxial outlets.

XfinityJoe

commented

3 hours ago

to the conversation:

0

W

Coax outlet

I've just moved into a new house and there is no Coax Outlet anywhere, how do I schedule an appointment to get one put in?

Question

U

Internet issues

My internet speeds are very slow. Less than 6 Mbps download and less than 20 Mbps upload. Drops are frequent. Speed tested several ways and all results are similar. XFINITY AI Assistant troublshooting process did not resolve issue. Considering changing ISP.

Question

•

Your Home Network

9

1

0

user_arrpot We are here to help you. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. Click the "

XfinityPeterH

commented

3 hours ago

to the conversation:

0

U

No Internet

Our modem has an orange flashing light and our Internet stopped working. There's no outage and the Xfinity app had me check all connections and unplug the modem. Nothing worked.

Question

@user_fk7wnc Thanks for reaching out to us, depending on your current location of your services you may not be able to transfer your service to a different market area. But you could cancel your current account and open up your new account in your

XfinityOrlandoM

commented

3 hours ago

to the conversation:

0

U

Internet Availability

My account [Edited: "Personal Information"] I will be moving to Michigan. Can I use my router, password, and network name to continue with Comcast Xfinity just by plugging in?

Question

Hello, @guruspeaker you may need to enable direct messaging. First make sure you are signed in to your Forums account. Then click the profile picture for a dropdown and select profile settings. On this page make sure "Opt Out from Direct Messaging

XfinityThomasC

replied

3 hours ago

to the conversation:

0

new condo needs cable

We've been trying unsuccessfully for a week to have Xfinity move the cable/internet into our apartment in Chicago from the common 'cable room' in the building, which has a contract with Xfinity. We waited for a technician yesterday through a 12-hour window. They never showed up. We followed up with

Question

U

This is happening to me. last august I was promised almost 4,000 dollars to switch from verizon to Xfinity. I have 8 phone lines, I paid verizon 3500.00 and transfer all lines. then waited. and waited, then called, 3 times, two hou

user_u3xd47

commented

3 hours ago

to the conversation:

0

U

Another unresolved trade in and promotion failure

I'm not sure how long Comcast mobile is going to last operating this way. It's become quite clear their salespeople and customer service do not have the knowledge or tools to sell and support their products. I HIGHLY recommend not switching to Comcast Mobile unless you yourself are the expert on the

Question

U

Xfinity mobile HELP Discarded like trash after 9 loyal years

Formal Complaint Regarding Xfinity Mobile Service and Billing** I am writing as a loyal customer of Xfinity Mobile for the past nine years, holding Platinum status and having purchased multiple devices through your service. Over the past few months, I have experienced a deeply frustrating and unacce

Question

•

Network

3

0

Thanks, XfinityRaul. Especially eager to make contact. However, there is no chat icon in the upper right corner. A fourth attempt to have Comcast move the cable into our apartment was unsuccessful today. Please provide a simple way to contact you dir

guruspeaker

replied

3 hours ago

to the conversation:

0

new condo needs cable

We've been trying unsuccessfully for a week to have Xfinity move the cable/internet into our apartment in Chicago from the common 'cable room' in the building, which has a contract with Xfinity. We waited for a technician yesterday through a 12-hour window. They never showed up. We followed up with

Question

U

Internet Availability

My account [Edited: "Personal Information"] I will be moving to Michigan. Can I use my router, password, and network name to continue with Comcast Xfinity just by plugging in?

Question

•

Customer Service

7

1

0

ok. We have a chat going on DM now. I hope it can bring a resolution. I will report back to the forum how it goes. thanks.

user_66hyvr

replied

3 hours ago

to the conversation:

0

spam filtering legitimate emails

My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.

Question

@user_66hyvr refers to your username on the Xfinity forums, and is how we tag you when posting a reply to a message. The reason that we would need to work with you over private message is because we may need to check information from your account or

XfinityJeff

replied

3 hours ago

to the conversation:

0

spam filtering legitimate emails

My personal Comcast email address will not accept legitimate emails into my inbox. All emails go to spam folder. Despite my having indicated that they are "not spam". Also despite my adding the specific sender address to address book. Nothing fixes this except completely turning off spam filtering.

Question

Hello EKL2009! Thank you for creating a post and reaching out to my team here on our Xfinity Forums. I'm happy that you came here for help with your account. I'm sorry to read that you had trouble with your commercial accounts. I would love to help o

XfinityPaula

commented

3 hours ago

to the conversation:

0

E

Billing

I have had NO luck with getting a reasonably priced plan. I have called and they offer nothing! $5-$15 off at most. That's insane! We just moved our commercial account because they failed to put THREE signed contracts in place, and now it looks like it will be my personal account that gets the axe n

Question

user_ccb0f1 Great question! We do know new perks for Xfinity Membership become available every Thursday, however we are unable to confirm the time they drop. Xfinity Membership Frequently asked questions

XfinityMartyR

replied

3 hours ago

to the conversation:

0

U

What happen to $1 movie night

Can anyone tell me what happen to the $1 movie night. I am a platinum member.

Question

Audio/Video out of sync on Xfinity app installed on smart TV

I have a TV directly wired to the Xfinity modem and a computer on the home network. I'm watching the Golf Channel. On the TV the audio is widely lagging the video. On the computer it is fine. What [Edited: "Profanity"] wrong with your app?

Question

•

Xfinity Stream App

6

0

U

I am having same "enter IMAP account password for Comcast. I have change the Comcast password 3 x in the past 2 days. I also clicked update other devices. Still not fixed.

user_bshl7p

commented

3 hours ago

to the conversation:

0

1

U

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

W

Coax outlet

I've just moved into a new house and there is no Coax Outlet anywhere, how do I schedule an appointment to get one put in?

Question

•

Customer Service

10

1

0

U

one channel - high errors - new modem

switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ

Question

•

Your Home Network

8

0