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Thanks for those details. We would be happy to look into this issue for you on our end, @user_iynvna. Can you please send us a direct message with your full name and your full address? How to Send Us a Direct Message:Click “Sign In” if
Outbound caller name (CNAM) shows another person's name on one of three lines ported from Verizon
I have spoken to Xfinity support via phone about this in the past but nothing has been resolved. About 18 months ago, i ported 3 lines from Verizon to Xfinity. 2 of the 3 show reasonably correct caller names for the numbers (i say reasonably because they are all people in my household but the actual
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Can't redeem Xfinity rewards for calm app I've
My Xfinity Rewards Calm code is giving an invalid error after a browser crash, and I need a new code issued by the Rewards Team."
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Xfinity Compliments
Can't redeem Xfinity rewards for the calm app
My Xfinity Rewards Calm code is giving an invalid error after a browser crash, and I need a new code issued by the Rewards Team."
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Getting Started
Billing Issue
During the Thanksgiving 2025 promotion, Xfinity Mobile offered up to $1,100 off the iPhone 17 Pro Max with eligible device trade-ins. I enrolled two lines under this promotion and completed all required trade-ins. Although I received both iPhone 17 Pro Max devices, the promised promotional trade-in
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Devices
@EG Thank you! @user_sk0p0f Thanks for meeting us here for assistance. We're sorry you're requesting cancellation, but we can assist. Please send us your name and address in a Direct Message. To send a "Direct Message" to Xfinity Support: Cl
I am moving and need my Xfinity Internet service canceled effective October 10, 2026
I am moving and need my Xfinity Internet service canceled effective October 10, 2026. I am formally requesting cancellation in writing. I do not want a retention call, a callback, or alternative service offers. Please process the cancellation, confirm the effective date in writing, and provide instr
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Hey @user_7to98s, Thank you for visiting our official Xfinity Forums Community support page. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Pub
Serviceability Construction Update
Hello. I’m not sure if this is the right place to include my address so I won’t. But I recently moved into a new construction and had a technician come out and told me a construction company was going to have to come out and dig a line to our house. About a month ago, an Xfinity member came out and
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Hello @user_lgqyio, and thanks for reaching out on our Xfinity Community forums! We're here to help! We can definitely help point you in the right direction! To transition from your current Xfinity service to NOW Internet, the first step would
how to switch to NOW Internet and have continuous intenet
Am currently an Xfinity Internet Platinum plan customer. I want to switch to NOW Internet. I'm going in circles with support to understand how to do this without losing service for a few days I'm told I need to cancel my Platinum account and be off the billing system before I can sign up for a NOW a
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The issue is occurring on multiple devices, both ethernet connected directly to the modem and Wi-Fi devices. The issue is not specific to a certain location in the house and seems to happen all over. I believe the speed tier we are currently paying
Talking to a human support staff is impossible
Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or
Question
Howdy user_6425i1 👋 I appreciate you being an active member of our community with your post, and you're in the right place for help with your Xfinity Mobile lines! If you could send our team a direct message with your full name, the name listed on t
Formal Executive Complaint – Wrongful Suspension of Xfinity Mobile Lines
Formal Executive Complaint – Wrongful Suspension of Xfinity Mobile Line Dear Executive Customer Relations, I am formally escalating a serious complaint regarding Xfinity Mobile. For approximately one week, Xfinity's payment system experienced technical failures that prevented us from making payments
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Help
I’ve been without WiFi for over a week or more now I’ve been waiting for a appointment but everything is a week out I had one set for yesterday and the tech lied and said that they came by and nobody was home when I’ve been here all day but never actually showed up so they rescheduled for today well
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Your Home Network
Xfinity Support
Following up on SRO # 1002162824132090 I may have missed a call back and am checking the status of a downed wire across our front yard/driveway. Thank you.
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Customer Service
Hey there, @user_8z3v9l, thanks for reaching out through Xfinity Forums regarding your speeds. We would be happy to help you ensure your speeds meet your lifestyle needs. Can you please send us a direct message with your full name and your full addre
Downgrade internet
I need to downgrade internet service from 800 to 300. I tried calling numerous times and downgrading through my log in and neither works. Please advise.
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Hello @user_zwe4nj, and thank you for reaching out on our Xfinity Community forums and for taking the time to share such detailed feedback and document what you’re experiencing with the Xfinity app. I can definitely understand how frustrating i
Not a question. Notification to Xfinity Team that the Test portion is broken
Not a question. Notification to Xfinity Team that the Test portion is broken again. It all started between last night and this afternoon (10/6/2026). Xfinity app on iPhone 15 While testing the gateway->to->device signal strength, the test would fail and the app crashed. Received this result and 2-3
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Thanks for your reply. i'm not certain, but i believe it happens with different carriers. my own CallerID name service is provided by Telnyx and i know the name shows up in their lookup. I called a business with my cell phone in August -
Outbound caller name (CNAM) shows another person's name on one of three lines ported from Verizon
I have spoken to Xfinity support via phone about this in the past but nothing has been resolved. About 18 months ago, i ported 3 lines from Verizon to Xfinity. 2 of the 3 show reasonably correct caller names for the numbers (i say reasonably because they are all people in my household but the actual
Question
user_xfohz0 - Thank you for your feedback and for joining us here on the Xfinity Forums. It's important to us that you're able to get the most out of your Xfinity Internet service, and we'd be happy to help troubleshoot with you. If you prefer, there
Talking to a human support staff is impossible
Trying to contact Support because our internet has been intermittent for days now and the ai agent you get dumped on when you call is keeps asking what my issue is and then hanging up as soon as I say I'm having internet issues. There needs to be clearly defined responses that get you to a human or
Question
Customer Service
The xfinity customer service phone line keeps disconnecting me and will not allow me to speak to a professional.
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Your Home Network
Thanks for posting on our community forums, user_NVS. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message:
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Promotional VISA Debit validity
Hi My promotional visa debit card validity expired last week. can I request a new card. Thanks
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