Xfinity Community Forum

Cancel

Trying g to cancel my service. Chat tells me to schedule a call. I tried that and it takes me to an unresponsive page. I am moving and just need to cancel. This service is unavailable at my new location

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Your Home Network

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Not Accessibility/disability related. Moved to Customer Service.

Again

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11 hours ago

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Closed email

My account is closed. Said because I didn’t log in. I am in that account multiple times a day. Now everything I need is not able to be accessed. How is this possible or legal? I have been a customer over 20 years and this is what I get?

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saitong I am sorry, can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full nam

XfinityVictor

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11 hours ago

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Unable to add 13-year user as Manager without a smartphone

"I am a retired police officer and long-time customer. My wife has had an Xfinity profile since 2013. We went to the Snellville store today to upgrade her to a Manager on our residential account. They told us it was impossible without a smartphone and offered to sell us one for $400 to solve the iss

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Not Accessibility/disability related. Moved to Customer Service.

Again

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11 hours ago

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Storm knocked out tv service

I was so frustrated with my tv, I tried everything. I unhooked the cable hooked it back up, refreshed my modem. Nothing seemed to help. I called customer service for help. I did reach customer service and talked to a representative by the name of ANUJ. The good spirits were with me when I was reache

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saitong Thank you for creating a public post we will reach out to you via DM shortly.

XfinityVictor

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11 hours ago

to the conversation:

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Unable to add 13-year user as Manager without a smartphone

"I am a retired police officer and long-time customer. My wife has had an Xfinity profile since 2013. We went to the Snellville store today to upgrade her to a Manager on our residential account. They told us it was impossible without a smartphone and offered to sell us one for $400 to solve the iss

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did you resolve the issue? if yes what was the issue? i am facing the same issue, so far 2 days and no solutions yet, i have files an FCC complaint.

user_k6wwmz

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11 hours ago

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Mobile Line Canceled Without My Authorization

My mobile line was canceled without my authorization or any notice from me requesting cancellation. I went to the nearest Xfinity store, and they told me they were unable to access my mobile account information. This doesn’t make sense, because I was still able to see everything on my end—including

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I totally agree - cannot believe that a major cable company cannot keep a major station such as ABC in their channel line up. This is a disaster!

user_zmwemn

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11 hours ago

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Scripps just cutoff in the middle of a prime time program

WHat the heck is wrong with you people? You just turn off a station (Scripps ABC) in the middle of a prime time show!!!!!! ANd post some stuppid messasge saying you couldn't negotiate a reasonable price. Is thsi the way Trump is goign to eliminate broadcast TV ? By his rich buddiues buying the stati

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Hi user_9628f2, thanks for joining us on the community forums! For clarification, do have a gift card that expired?

XfinitySean

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12 hours ago

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Where is the link to get a expired 180 gift card

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Was your question answered?...No not even close

saitong

replied

12 hours ago

to the conversation:

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Unable to add 13-year user as Manager without a smartphone

"I am a retired police officer and long-time customer. My wife has had an Xfinity profile since 2013. We went to the Snellville store today to upgrade her to a Manager on our residential account. They told us it was impossible without a smartphone and offered to sell us one for $400 to solve the iss

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Lost our CBS channel in Nashville in the middle of a show!

All of a sudden, we lost our CBS station in Nashville with some sort of lame explanation about contract negotiations. I have been a Comcast member for almost 28 years and have thought about cancelling several times as your monthly fees are so high. Guess it's now time to leave. AT&T just put fiber i

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Channels and Programming

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LynnSK, I know this is not a welcome change, but we will provide more updates as they become available.

XfinityVianney

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12 hours ago

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So disappointing

If you’re having Xfinity for years and paying almost $300 a month mid show watching WXYZ Detroit Will Trent halfway through the show it just cut out and gave some message about not being able to negotiate with them because they want more money. You need to suck it up and pay it because you’re chargi

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user_x00c2s Hello, I am sorry you are having issues with local stations. To avoid repeating any steps, have you done any troubleshooting to try and resolve this issue?

XfinityVictor

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12 hours ago

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Local channel removed

What in the WORLD is going on with my local station? CBS channel 5!!!!? Are you kidding me! A local station that if I was to cancel my subscription and buy an antenna and receive all local stations for FREE! It’s ridiculous anyway that we are paying for free local stations and now it’s currently una

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Thanks for meeting us here in our community about your plan, @user_lysswp. We're happy to help. Please send us a Direct Message with your full name and service address. To start a Direct Message: Click "Sign in" if necessary • Click the "

XfinityLinda

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12 hours ago

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Change my plan!!

My bill is outrageous! I know I am currently on a payment installment that I am paying down, but even still, the bill is too much for what we watch!

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No station

When will abc be back

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Channels and Programming

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@user_y1x55t Have you tried the steps mentioned above?

XfinityQuemekia

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12 hours ago

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free peacock subscription

I just received this email: Peacock is yours. You just haven't claimed it yet.As a Diamond Xfinity member, you get Peacock Premium included at no extra cost.Just sign in to your Xfinity account and redeem your Peacock Premium perk.Then, visit xfinity.com/yoursubscriptions to activate Peacock and wat

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Voice call and desync issues

Hello all! Not sure where to start but for the last 6 month or so me and my family has dealt with constant issues with Xfinity home internet. My wife works from home with constant voice and video call issues. Also one member of the household streams on a gaming platform and has practically stopped d

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Your Home Network

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Where is the link to get a expired 180 gift card

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Customer Service

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Howdy user_0qbq65 👋 I know how important Marquee Sports is for Cubs games, so I appreciate you stopping by for information on it! Last year, some channel lineups changes were issued for Marquee Sports, and it became part of our higher channel tiers.

XfinitySeth

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12 hours ago

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Marquee network

I had marquee network last year and now it’s gone. Why??

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Add spouse name to bill xfinity

Hello I would like to add spouse to bill for proof of residency.

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Your Home Network

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Cancel mobile line

I would like to cancel my mobile service

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Plan

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