Xfinity Community Forum

Hello, @user_m5558j and thank you for sharing your experience on our Xfinity Community forums. Waiting nearly six months for a refund, especially after being repeatedly told it would be processed within 24 hours, would be understandably upsetting and

XfinityCliff

commented

5 hours ago

to the conversation:

0

U

Refund

My husband and I reruns a cellphone on a February 11th and we haven’t received the refund, the costumer service is horrible . They always said to us we will be getting the refund within 24 hours and never happened. Is almost 6 months and nothing , I am very frustrated with xfinity. Horrible customer

Question

user_ptyccd Thanks for clarifying. Let's take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign I

XfinityDilary

replied

5 hours ago

to the conversation:

0

U

Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?

Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t

Question

U

Refund

My husband and I reruns a cellphone on a February 11th and we haven’t received the refund, the costumer service is horrible . They always said to us we will be getting the refund within 24 hours and never happened. Is almost 6 months and nothing , I am very frustrated with xfinity. Horrible customer

Question

•

Customer Service

12

1

0

Unfortunately, anything involved with your personal information must be done in Direct Messaging. I will continue helping you, but it must be in Direct messaging for your protection.

XfinityDuron

replied

5 hours ago

to the conversation:

0

U

Peacock part 2

After redeeming my rewards yo receive premium peacock premium for free (ive had it for 6 yrs) called to inquire about pwacock premium plus which I received different answers I found today that someone at Xfinity cancelled my peacock and changed my phone number!!! I was then told I must contact Peaco

Question

rddlamas It's important to keep information safe so it doesn't fall into the hands of fraudsters. You can read about common fraud techniques and how to keep yourself safe here: https://www.xfinity.com/support/articles/protecting-from-fraud. &nb

XfinityEmilyB

replied

5 hours ago

to the conversation:

0

U

Phishing attempts allowed by Xfinity

I find it extremely suspicious that phishing attempts from a third party started the day after switching to Xfinity. There is almost certainly a deliberate or unaddressed leak of personal info, and from what I have seen online posted by other folks, this is a well-known problem. The phishing attempt

Question

U

Offers only available for new customers

I messaged Xfinity through the app to try and get the promotion for $50 a month for 1gb internet for 5 years. After some back and forth in the chat, the associate basically told me I could go to a different provider because there was nothing else to do for the price. Kind of ironic that they thank y

Question

•

Your Home Network

11

0

U

I'm watching from an Xfinity wired box. And right now, I'm also experiencing pixelation on other channels aside from the local ones.

user_ptyccd

replied

5 hours ago

to the conversation:

0

U

Is anyone else dealing with pixelation issues on local HD NY channels in the Central Jersey area?

Just wondering. Because I've been dealing with pixelation issues on several of the local HD NY channels for about 2 weeks now and I suspect it's an issue outside my home that's causing it since last fall, I was dealing with the same thing and the issue finally cleared up. I'm okay if it's going to t

Question

R

Xfinity most definitely has a security leak somewhere. I got a phone call from that same number just about an hour when i updated my service asking to speak to my daughter for service activation...I have no daughter. My account is only like to one pe

rddlamas

replied

5 hours ago

to the conversation:

0

U

Phishing attempts allowed by Xfinity

I find it extremely suspicious that phishing attempts from a third party started the day after switching to Xfinity. There is almost certainly a deliberate or unaddressed leak of personal info, and from what I have seen online posted by other folks, this is a well-known problem. The phishing attempt

Question

U

Oh direct message is the worst they never do what they say! I am not being difficult but its true so no thank you

user_fijhox

replied

5 hours ago

to the conversation:

0

U

Peacock part 2

After redeeming my rewards yo receive premium peacock premium for free (ive had it for 6 yrs) called to inquire about pwacock premium plus which I received different answers I found today that someone at Xfinity cancelled my peacock and changed my phone number!!! I was then told I must contact Peaco

Question

Thank you it worked...

fswhite72

replied

5 hours ago

to the conversation:

my email is vey small and I cant read it

My email is very small and I cant read it I have tried everything I know and nothing works please help me

Question

Closed

Little small email

Thank you that worked

Question

•

Email

8

1

I have the same frustration. Different problem but stuck in same endless support loop. Perhaps there are no support people remaining at Xfinity? They go to great lengths on their website to prevent any real person from talking to you.&nb

sy2831

commented

5 hours ago

to the conversation:

0

U

live agent

I have tried repeatedly to resolve my problem with Xfinity Assistant and it is not able to help. It has reset my system several times and that has not helped. the last time, it said if it was not resolved, it would put me in touch with a person, but it just sent me back to the Assistant which is not

Question

Tippet6x, thank you for circling back. Also, thank you to @Again for being a great partner on this thread. I understand you want to be hands off the network, which we understand. Did you have any other questions about your network or any other area o

XfinityVianney

replied

5 hours ago

to the conversation:

Gateway not compatable with our new printer. I want to reinstall our old 2G Gateway

Good Afternoon I have reinstalled this new 5G Gateway many times. Our laptops are within 10 feet of the new router, and it is slower than our 2G Gateway. Yes, we have the extender to go with it, but that shouldn't be necessary, and I don't feel it is secure. Our new printer will not work with the ne

Question

U

Unable to activate peacock

Returning Xfinity customer. 1st peacock account was activated with Xfinity at my previous address

Question

•

Channels and Programming

7

0

U

Email help

When i try to load my email it says the server is not responding , this is only on my iPad

Question

•

Email

7

0

I do hate to hear about all the obstacles you have had to endure over your Peacock. I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "

XfinityDuron

commented

5 hours ago

to the conversation:

0

3

U

Peacock part 2

After redeeming my rewards yo receive premium peacock premium for free (ive had it for 6 yrs) called to inquire about pwacock premium plus which I received different answers I found today that someone at Xfinity cancelled my peacock and changed my phone number!!! I was then told I must contact Peaco

Question

U

As in does the 90-day waiting period apply to service by the user or service at the address?

user_2jb8i7

commented

5 hours ago

to the conversation:

0

U

90 day waiting period for Xfinity essentials

I'd like to know if I can cancel my internet and have my roommate sign up for Xfinity at our same address then in 90 days be able to sign up for Xfinity essentials in my name.

Question

U

90 day waiting period for Xfinity essentials

I'd like to know if I can cancel my internet and have my roommate sign up for Xfinity at our same address then in 90 days be able to sign up for Xfinity essentials in my name.

Question

•

Customer Service

17

3

0

U

Peacock part 2

After redeeming my rewards yo receive premium peacock premium for free (ive had it for 6 yrs) called to inquire about pwacock premium plus which I received different answers I found today that someone at Xfinity cancelled my peacock and changed my phone number!!! I was then told I must contact Peaco

Question

•

Customer Service

8

1

0

user_1fyzb2 Thank you for being an Xfinity TV, Internet, and Mobile customer since 2019. We truly appreciate your loyalty, and we understand how frustrating it is to lose access to NFL Network and RedZone—especially with the football season app

XfinityMartyR

replied

6 hours ago

to the conversation:

0

U

Nfl Network missing

I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone

Question