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I received notice today that we were selected based on our Diamond Status to receive two FREE tickets to Universal Studios Florida, I copied and took a picture of the Universal Parks promo code, however, when I clicked on teh Visit Universal Parks hy
Universal free tickets
Hi, I was able to secure two Universal tickets for diamond members. It says Three park but since volcano Bay will not be open during my trip is it possible to use those tickets at epic?
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Issue with reconnecting to mobile data once wifi is not available
i have xfinity mobile connection when at home i connect to wifi and join Teams meeting and when meeting is ongoing if I loose wifi connection than my mobile data is also lost and take couple of minutes to get back mobile data
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Network
Is this supposedly on the forum, app or website? Because there no icon on the app or website, and on the forum, it doesn't work. You have the problem and my info, so why can't you help without having to jump through more hoops?
Customer service
You're cable wire is hanging low over my driveway. I'm a customer, but it's not my cable. The driveway is the only access to 85% of my property. I need to get dump trucks and a concrete truck through there, soon. I'm afraid your cable will be damaged. So I need help with this ASAP, please. I've been
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cancel
I need to cancel my Xfinity internet account. I do not want to change or downgrade my plan, and I would like to complete the cancellation in writing rather than by phone. Please assist me with a full cancellation
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Customer Service
Universal tickets
Trying to redeem tickets and getting the not available to you message
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Customer Service
Eligibility for Device Payment Plan
I have been an Xfinity Mobile and Internet customer since last year. I have had no issues with late payments and I have excellent credit. When attempting to upgrade and trade-in my phone, my credit was frozen and I was deemed ineligible for a payment plan. I have since lifted the freeze and should b
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Devices
@USER89 FWIW. The downstream OFDM channel 194 is borked. The power level is too low / out of spec, as is the SNR. We've seen this here before, where Comcast places an OFDM channel too high in the frequency range near the end of the plant's bandwidt
OFDM PLC Uncorrectables
I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted
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Hi user_vrxdrs! It's upsetting to hear that you have not been able to get this mobile billing concern addressed. We appreciate you taking the time to reach out on our Xfinity Forum about it. Please know my team is always here to support you with your
Mobile billing errors
I’m being charged for extra cell phone lines and phones that I didn’t purchase. I’ve been trying to resolve this for months. I need help.
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@user_r9qzoc Thank you for connecting with us on our subreddit regarding your cancellation request. We’re sorry to see you go but happy we could assist and get things resolved for you. If you ever need help with your account or services in the
California law cancel service online
I want to cancel my service online not via phone or walking in, thanks California
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Thank you so much for sharing those details with us, @user_vkr40g! I would be more than happy to dive into the account specific details, and ensure everything is set in motion for the account take over. Can you please send us a DM to get started? P
Transfer of Ownership Request
I am currently the manager on my plan. I am trying to become the owner. The current owner initiated the transfer of ownership request. We received emails with links to submit a signed document and our IDs. Both of us have turned in these documents on August 11th. I have not heard any update regardin
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Hey, XfinityKei. I just learned I have the same issue, as many did that day. Some apparently received a reissued link via email, but I never saw it. Still looking for help. Thanks.
Member benefit- Dave and buster link doesn’t work
I had claimed the Dave and buster benefit but the link doesn’t work and getting http error message 500.
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Hello! The ticket was opened July 13th. I submitted my documents the same day, but the current owner submitted her documents on August 11th. I have checked my junk/spam folder and there are not emails from Xfinity. I just wanted to make sure the r
Transfer of Ownership Request
I am currently the manager on my plan. I am trying to become the owner. The current owner initiated the transfer of ownership request. We received emails with links to submit a signed document and our IDs. Both of us have turned in these documents on August 11th. I have not heard any update regardin
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user_be3n2j Hi there! Thank you for reaching out to us here on our Community Forum. We can relate firsthand to how stressful it can be when you're having trouble staying connected. We'll be happy to take a look at what is going on. Do you notice conn
Lost of Signal
I am working from home and mostly my job is via virtual with courts and I do get low and disconnect or freeze while on video calls, requesting to change my modem as it keeps getting low signal
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The TV is 6 ft away from the internet modem in the same room. The TV is a Samsung Smart TV UN50RU7100FXZA.
Xfinity stream app freezes every night at 9:04 pm on my Samsung TV and also periodically at other times.
We had an Xfinity technician come and he checked out all our connections about 6 months ago and it still occurred the day he left and continues on to today. (He did not seem to target in on that only the Xfintity Stream App was freezing. I deleted the app and restalled it. Other apps (e.g., Netflix,
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user_uucofv Hello, and welcome to Xfinity Forums! We appreciate you reaching out for assistance with your Membership Reward. May I ask when you received the notification this was available? Sometimes these types rewards can go quickly.
Cannot redeem gamestop gift card
Hi everyone, I don't know if I'm doing this wrong as this is my first time redeeming the Gamestop Gift Card. I have tried: - Redeeming it on browser - Redeeming it on browser after clearing cache and cookies - Redeeming it on browser in incognito mode - Redeeming it through a different browser - Red
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... the app shows that my husband has two iPhones. Not correct. ... That may be because of the "Private Wi-Fi Address" feature. See https://support.apple.com/en-us/102509.
Download speeds?
ive been trying to update one of our Apple Watches for 30 minutes. I think this is an update from a few days ago that never downloaded. Is there a network issue in my area? Also, on our XFINITY app the app shows that my husband has two iPhones. Not correct. Sometimes that app shows ghosts ( a device
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@user_mz0496 They indeed can fix it. They can use a tilt compensator pad, an amp, or both.
Packet loss and uncorrectable codewords after a maintence
Ever since 8/13 Maintenance for my local area the packet loss has returned to haunt me while gaming and streaming videos. The uncorrectable codewords have been going up on a few channels and i reset the router to maybe resolve the issue since there might have been a security flaw or connection issue
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Cannot redeem gamestop gift card
Hi everyone, I don't know if I'm doing this wrong as this is my first time redeeming the Gamestop Gift Card. I have tried: - Redeeming it on browser - Redeeming it on browser after clearing cache and cookies - Redeeming it on browser in incognito mode - Redeeming it through a different browser - Red
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Customer Service
Hello, @user_vkr40g thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'd definitely like to look into the account ownership change further. I appreciate all the information you've provided, it's really
Transfer of Ownership Request
I am currently the manager on my plan. I am trying to become the owner. The current owner initiated the transfer of ownership request. We received emails with links to submit a signed document and our IDs. Both of us have turned in these documents on August 11th. I have not heard any update regardin
Question
@user_ntv5mv Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that you are trying to redeem tickets. Can you clarify for me how you are trying to redeem them, so I can better assist you?
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Universal tickets
Trying to redeem tickets and getting the not available to you message
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