Xfinity Community Forum

If you mean *WiFi*, and if you are using a Comcast rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool

EG

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10 hours ago

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Password

What is my wii password

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This problem with accessing our HBO Max an issue and no one has contacted us as of today. Please let me know what steps I need to take to address this issue. It has bee over a week since I contacted Xfinity support.

user_cyo4rq

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10 hours ago

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HBO Max Error

We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W

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just messaged you guys

user_rd6iwv

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10 hours ago

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Been told by multiple agents that my services would be restored and it still isn’t.

The first agent said: ”I have successfully added the extension for you from my end, and I have also updated this to our billing team. Your service will be restored in the next couple of minutes.” When that didn’t work, I messaged support again. This was the response: “I have successfully submitted t

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user_rd6iwv I'm sorry to hear that you've been having this experience with our chat team. We can help look into the account and verify the arrangement qualifications for you and provide your feedback for our leadership team to investigate further. Pl

XfinityThomasD

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10 hours ago

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Been told by multiple agents that my services would be restored and it still isn’t.

The first agent said: ”I have successfully added the extension for you from my end, and I have also updated this to our billing team. Your service will be restored in the next couple of minutes.” When that didn’t work, I messaged support again. This was the response: “I have successfully submitted t

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Devices won’t connect

Just changed network name and password, devices say they are connected, but they are not connected to the internet

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Your Home Network

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It has been sent to that user, and when you sat address you mean website? Or street address?

user_clqkc0

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10 hours ago

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Block Website: thecore.help

I have had the worst experience with Comcast trying to get a site unblocked. We have tried to get it unblocked several times. A couple before making any changes, and several after rebuilding the sever and having several security analyst tell us there is nothing wrong with the site. We have also spok

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Password

What is my wii password

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Your Home Network

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By The Gig plan

I currently have a by the gig plan and share data over 3 phones. This is perfect for me because we use very little data. I know Xfinity is phasing out "By the Gig" and if you change your plan, you cannot go back to By the Gig. My question is this. If I add the Mexico and Canada plan for a month and

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Plan

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seanr1 Welcome to our community forum! You've reached the perfect place to get help with your WiFi Boost Pods. What issues are you noticing? You can find some troubleshooting steps here.

XfinityEmilyB

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10 hours ago

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How to reset generation 2 WiFi pods?

My XiFi pods worked fine for 4 months, then stopped working after a router reset. When I try to use the Xfinity app to reactivate them, the app does not proceed beyond the initial step. It seems from the app that the Pod does not come online. I have two pods, and this is the case for both. Ther is n

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Unlock devices

I need to have confirmation when the devices are unlocked for and

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Customer Service

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Downstream OFDM not locked

My DOCSIS 3.1 modem is in 'Partial Service' mode. It is failing to lock the Downstream OFDM block (Channel 193/194), and my SNR on the upper frequencies is dropping. Could Xfinity support help? Thanks.

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Your Home Network

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Hello dfraticelli, Just to confirm this is on a Xfinity Box connected to the TV and not the TV itself? If so are you receiving any error messages or is the app just crashing and not loading?

XfinityMatthew

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10 hours ago

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Prime Video not launching with Xfinity app

Problem started last month... If I speak into my Xfinity remote to open Prime Video, it launches with typical blue screen Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots/logo disappear but the blue screen stays and does not go away. Prime Video doesn't launch. I

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Yes - called support - was on phone for over 3 hours - was told a more advanced rep would be calling me back within an hour and a week later I haven't received a call and the problem persists. Can you help?

user_t999ln

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10 hours ago

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I can't get football game on xfinity stream. Says I'm not connected to my home network but I am connected. How do I get this to work?

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Been told by multiple agents that my services would be restored and it still isn’t.

The first agent said: ”I have successfully added the extension for you from my end, and I have also updated this to our billing team. Your service will be restored in the next couple of minutes.” When that didn’t work, I messaged support again. This was the response: “I have successfully submitted t

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Billing

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Have you already attempted to clear cookies and cache on your browser, to see if that makes any difference? Are you typing the full email followed by @comcast.net?

XfinityJon

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10 hours ago

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Yahoo eMail Migration -- I answered No, but now ...

I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s

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J

Clicking on the link provided above opened the Yahoo! Sign in page. Entering my full comcast email address resulted in the "Sorry, we don't recognize this email." message appearing, in red, below what I had typed in. A terms and conditions screen did

JBSC

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11 hours ago

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Yahoo eMail Migration -- I answered No, but now ...

I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s

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Erasing voice messages

Can you help me erase voicemail and turn it off

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Home Phone Features

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When you clicked on the link did it have you accept the Yahoo terms and conditions first?

XfinityJon

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11 hours ago

to the conversation:

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J

Yahoo eMail Migration -- I answered No, but now ...

I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s

Question

user_gu4q06 Thank you for getting back to us here. Let's continue working together to address the prepaid gift card. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and

XfinityEmilyB

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11 hours ago

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nowhere to add promotion code MC50

Hi, as has been pointed out by many others, there is a pop up saying we will receive a $50 virtual gift card if we sign up today, but there is no place to add MC50 promotion code when signing up for internet services today. Please investigate and manually apply it to my account. And if you'd like me

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J

Visiting login.yahoo.com and entering my full email address resulted in "Sorry, we don't recognize this email."

JBSC

replied

11 hours ago

to the conversation:

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J

Yahoo eMail Migration -- I answered No, but now ...

I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s

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