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@user_qhkkqh thanks for taking the time to post on our Xfinity Community Forums page. Sorry to hear about the experience you had redeeming that Membership benefit. I can certainly submit feedback regarding your experience. Are there any other questio
Amazon Bookshelf Rewards Code Claimed, but not allowing me to add to my account
I have the Amazon Bookshelf reward claimed, but on every device I've tried, the code is giving an error when I try to add it to my Amazon account. I tried to start a chat with xfinity to see if they could help fix it, but the AI is going in circles telling me it will connect me to a person then aski
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Hello @user_5d9db4, and thanks for clarifying that for us! Is the screenshot you posted from the Xfinity App or a web browser? If it's from the app, have you tried clearing the app cache, uninstalling the app and then re-installing it? I
Unable to access redeemed rewards
I'm unable to access my list of previously redeemed rewards. There's a "Check back soon" message where they should be. It's been like this since noon today after I claimed some new rewards.
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Hey there, @user_abp3hh, we would be happy to help you with getting your services transferred over to the new address. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support:
How do i talk to live agent
im trying to get my wifi transferred from one apt. to another, since i am moving. the apt im moving to provides wifi and thats what im trying to get it switched to, the stupid AI keeps sending a link that has nothing to do with my situation and it does NOT work. like at all. i just want to speak to
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Access denied
Trying to finish new internet service order, 'finish order' says access denied, please fix this to allow access
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Hey there, @user_3uosk1, thanks for confirming those details! We would be happy to help you with troubleshooting that offer. What browser are you currently using?
Amazon bookshelf link also not working for me
Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the
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Frustrated with Bad Customer Service
Hello, Anyone know an email address to send customer complaints too? I would like to share my experience with Xfinity Mobile and want to make sure it helps others. I am a 23 year Xfinity Diamond customer and I am so frustrated I am looking to end the relationship. Luckily another provider is in the
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Devices
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do i talk to live agent
im trying to get my wifi transferred from one apt. to another, since i am moving. the apt im moving to provides wifi and thats what im trying to get it switched to, the stupid AI keeps sending a link that has nothing to do with my situation and it does NOT work. like at all. i just want to speak to
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Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Delivery status
It has been over a week and we still dont have our equipment and no tracking number
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Va_Gardener- Thank you so much for taking the time to share your experience—we truly appreciate your feedback and the opportunity to listen and improve. I can understand how important it is to have clear expectations when getting started, and I
Xfinity Stream app is designed not to work on my brand new LG smart TV
Perhaps this will be useful for others who try to use the Xfinity Stream app. It turns out the app does not work on most TV installations. Xfinity Stream fails to work on my brand new LG TV. I installed the app, signed in, and it returned the error message "This package is not yet available on this
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I am having the same issue trying to redeem the Books Behind Reward Winning Movies Bookshelf. Inititally I was having the issue of getting the error after entering the code. But now when I entered it it went to the Books Behind Broadway's Bril
Amazon bookshelf link also not working for me
Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the
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Happens on Xumo as well.
Comcast DVR hangs on Disney+ when it switches to a commercial.
My DVR box model DVRAR AX013ANM consistently hangs on commercial breaks when I stream Disney+. It switches to the commercial, sometimes plays the commercial , sometimes not, then fails to switch back to the Disney + program. I have newer satellite boxes which do not exhibit this problem. Neither doe
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Master Bulk Account Issue
Ive been trying for two days to get a cable box, activated. The box is one of 97 on my master bulk account. I am sick and tired of being passed around by every so called 'Support' agent. If I don't get it activated soon, its going back to Comcast, and I'm witholding my $5,000 a month subscription un
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X1
Hello, I am having the same issue and have tried clearing my cookies and cache. I am still unable to redeem the code
Amazon bookshelf link also not working for me
Hello, I also have gotten an error when I tried redeeming my Amazon bookshelf reward, normally it has worked just fine. This time, I entered the code and it was accepted, but after the login screen where I put in my Amazon password, it then gives me an error saying "There was an error accepting the
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@user_345ec4 That's awesome! I'm glad to hear you were able to figure it out. I appreciate you sharing the steps you took to get this to work. Since I have you here, is there anything else I can help you with? How's your internet service working out
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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@user_3u3sdi thank you for confirming the service isn't being affected, there are different types of work orders for line work jobs depending on the status of service. Now that I know which route is needing to be taken, I'd definitely like to investi
Internet cable ripped ripped from ground
In April a storm knocked a tree over which uprooted our fence and internet cable line. It’s sticking up from the ground about 1-2 feet high and 5-6 feet long in our yard where our young children play. This is a SAFETY HAZARD. We got the tree out of the way and contact Xfinity. We have contacted them
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user_vm1seg - Hello! Let's take a closer look together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to
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Delivery status
It has been over a week and we still dont have our equipment and no tracking number
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