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Bury cable line
Trying to get cable line buried. Keep making appointments but no technicians show up. Two missed appointments today alone.
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Customer Service
@user_ysksbc Thank you for chiming in. I can definitely understand how frustrating it is to experience the same audio issue. I would be more than happy to assist you. Please send us a direct chat message with your full name and complete service addre
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
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@XfinitySean DM sent to @Xfinity Support with details as requested - thanks!
Downed wire
The cable line that was connected from the pole to my house is down and needs to be repaired or replaced. The mounting bracket holding the cable line to my house is damaged and fell off the house as well. A technician with a bucket truck or two-story ladder is needed. Thanks!
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user_looge5 Thank you for taking time out of your day to bring your recent experience to our attention. A mobile line needs to remain active during the porting process in order for it to transfer to the new carrier, and I wish this had been explained
Agent error on my account
The customer service representative I spoke with never informed me that canceling my Xfinity Mobile service to switch to another carrier would permanently result in losing my phone number. I was unaware about the transfer pin needed before canceling. Instead, he immediately proceeded with the cancel
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Hi there, and thanks for bringing this to our attention through the community forums! I can definitely understand reaching out given the safety concern involved. It sounds as though the proper ticket may have already been submitted, but we can take a
Downed wire
The cable line that was connected from the pole to my house is down and needs to be repaired or replaced. The mounting bracket holding the cable line to my house is damaged and fell off the house as well. A technician with a bucket truck or two-story ladder is needed. Thanks!
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Your Ticket Request [Edited: "Personal Information"] Issue reported I think cable wires outside my home pose a safety risk
Downed wire
The cable line that was connected from the pole to my house is down and needs to be repaired or replaced. The mounting bracket holding the cable line to my house is damaged and fell off the house as well. A technician with a bucket truck or two-story ladder is needed. Thanks!
Question
@user_ehq9tq. Let's take a deeper look here. I will need your account information to determine what next steps to take. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this
Operational Link Reissue
I am eligible for Peacock Premium but it looks like I missed the promotional activation window. I need a corporate representative to manually open a new activation window on my backend profile. I believe this is called an "Operational Link Reissue."
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Downed wire
The cable line that was connected from the pole to my house is down and needs to be repaired or replaced. The mounting bracket holding the cable line to my house is damaged and fell off the house as well. A technician with a bucket truck or two-story ladder is needed. Thanks!
Question
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Customer Service
user_fc1wt2, thank you for reaching out and creating a new post. I see you use the Xfinity Stream app on your Firestick devices. Recently, you've noticed the mini guide feature is no longer present, and you are sent to the home screen. I didn't
No mini guide
I have four tv's on firesticks and now all mini guides are gone from the this. Sends me back to home screen of xfinity stream. Called customer service and couldn't do anything
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I am not seeing it under my subscriptions. Btw I haven't used Peacock so I shouldn't have an account yet. The offer expired sometime in the last week. I received an email 7/23 that said I still hadn't claimed it. I didn't see an expiration date in t
Operational Link Reissue
I am eligible for Peacock Premium but it looks like I missed the promotional activation window. I need a corporate representative to manually open a new activation window on my backend profile. I believe this is called an "Operational Link Reissue."
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Done - much thanks for your assistance!
Voice mail errors
I have a Samsung S24+, purchased new from Xfinity a few years ago. I have been using Visual Voicemail for years, and it has never operated correctly. I have recently found that the problem is that, Visual Voicemail does not work over wi-fi calling. I have been talking with support for two days tryin
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user_wxon65 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Denied financing for new phone
I have a credit score over 800. I attempted to apply for financing but forgot my credit is frozen with each agency to prevent fraud. I lifted each freeze but am still being denied. I’ve never experienced anything like this and staff at Xfinity aren’t able to help. What can I do?
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@user_bq8i33 Okay, What happens when you try signing in? If you've used another email may you try this?
Unable to activate peacock
Returning Xfinity customer. 1st peacock account was activated with Xfinity at my previous address
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Thank you for reaching out to our team here about your service issues, and the extender order problem. I am sorry to hear about that experience so far, and will be happy to escalate that from our end. In order for me to access your account you will h
Formal Complaint and Request for Immediate Account Escalation
I am submitting a formal complaint regarding repeated service outages, failed equipment orders, inaccurate information, broken commitments, and the refusal of an Xfinity representative to escalate my concerns. I work entirely from home as a software developer and depend on stable internet service to
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Tivo Mini cannot find my Roamio V70
I have a Tivo Mini and I can't get it to recognize the Tivo on my network to connect. This has worked in the past with a different Mini, but my old Mini broke so I had to bring up a new Mini. Here is the current configuration and what I've tried. The Tivo on the system is a Roamio. They are both com
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Non-X1 Service
Okay, thank you for clarifying. Here are the steps on how to locate that information. To locate your Xfinity Mobile device payments, you can do so online or through the Xfinity app. Online: Log in to your account using your Primary or Manage
Device payment statement
I been trying to get a statement which reflects my device payment from the support team for a while and till date I did not receive it. Went to the store multiple times and called the customer service team multiple times but no use. Need help with this immediately as I need to submit this statement
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We appreciate you taking the time to meet us here in our community, @user_p7bbjc. We're sorry to hear about the trouble with getting a cable buried. You've reached the right place for help. We'll gladly look into this for you and what we can do to ge
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Bury cable line
Trying to get cable line buried. Keep making appointments but no technicians show up. Two missed appointments today alone.
Question