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Disney in streaming package
I paid for Dianey+ with a steaming package in Xfinity. Xfinity website shows it is acrive. When I open Disney+, it says to choose a plan again. Why it is happening?
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Xfinity Stream Website
Hi @user_se05pm, thank you for your patience. I did some more digging and found out this is a known issue. Our engineers do not have a temporary resolution or workaround at this time, but they are actively working on fixing this. We will actively mon
Forum
We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not
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Dmm3000 Happy to hear that it was successful! Apologies to hear that you had a varied experience, but I am happy that you did have success using the browser. Your satisfaction is always our top priority.
Cancel or change address
I moved and the person I am living with wants to add me as a manager to their new Xfinity plan but when trying to send me an invite it says I already have an active account. I don’t know if I need to cancel my account so they can send me an invite to make a new one or if there is another way for me
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Maybe an employee can help me out? I have tried both online and via telephone but no luck so far. Thanks.
Pro WiFi Extender activation problems
I do everything as specified and am unable to activate the extender using the Xfinity app. The white light blinks incessantly. For hours. Anyone else have the same issue?
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Hi there. Thank you so much for reaching out on our Xfinity Community Forum about adding the sports package. I'll be happy to assist. How are you trying to add the sports package? Also, do you currently have cable service with us?
I need to add nfl red zone!!!!!
I'm trying to add the More sports package for 9.99 that includes nfl redzone and I keep getting a "sorry about that we had a problem with our site" message. What the heck is going on. The games are starting now!!
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I need to add nfl red zone!!!!!
I'm trying to add the More sports package for 9.99 that includes nfl redzone and I keep getting a "sorry about that we had a problem with our site" message. What the heck is going on. The games are starting now!!
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Accessibility
Bee infestation in pedestal, need removal
The Xfinity pedestal in my property is infested with bees. I need them removed free of cost please.
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Customer Service
user_5l3i3u I would be reaching out too. We can see about moving the modem to a new location and activation/troubleshoot with you. If a tech comes out you would be subject to a $100 fee. If that is ok please feel free to send us your full name and co
Moved to new address
Moved to a new address. Xfinity says service is pending activation on my end at the new address. It’s an old house and the only coax cable is in a bedroom, and it won’t connect or activate after trying multiple times. I’d like to figure out the problem but also have the modem in a different room.
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user_85j7guThank you for confirming that. I can understand how frustrating this must be, especially since you're able to send and receive emails on your iPhones, but sending continues to fail from both your Mac and iPad using Apple Mail. Since the is
Problems sending email using Mac Mail program on desktop and iPad
Two to three weeks ago we suddenly became unable to send emails through comcast/xfinity when accessing our emails via Apple's Mail program on a desktop Mac and an iPad. This is without us making any changes in passwords, email settings, etc. We were able to receive emails without problems. Surprisin
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user_p8153s I definitely understand where you're coming from. Before a visit can be scheduled, customers must agree to a charge if the root of the cause is in-home wiring or a failed self-install. This charge helps offset the cost of labor, gas, vehi
Charge error
"I am disputing a $100 Technician Recovery Fee on my recent bill. I am an existing customer, and my service suddenly stopped working. The technician came out and found a faulty line splitter inside the apartment, which they replaced. The technician did not disclose any charge to me during the visit,
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Pro WiFi Extender activation problems
I do everything as specified and am unable to activate the extender using the Xfinity app. The white light blinks incessantly. For hours. Anyone else have the same issue?
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Your Home Network
App not working can’t monitor my account
I sign in hot bill says not available because I don’t have an account
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Xfinity App
Locating images why?
Rebooted router, disconnected power and cable and reconnected. No difference in pictures.
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Channels and Programming
Thank you again for reaching out. Glad we could get you a new deal. We're available 7 days a week for employee support between 6 am - 1 am ET should you have any other questions.
Fraudelent claim Customer Service complaint
I just spent the better part of an hour with Mohammad on chat who insisted he would get my newly increased bill down to a reasonable price. It had just gone up considerably and there was no explanation why except AI bot said it was a fee increase. He went on to say he had secured a good deal and it
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Closing old post
XfinityMichaelC
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xfinity lies
I have been with xfinity for a little over 2 years. They increased my bill for no reason about 3 months ago. Then they shut our tv box off and said I had to get a new one. I drove up and got a new box. It took 24 hours to get back the bare minimum of channels. Xfinity has now lowered my wifi speed a
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