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@user_0nqa3d Please note that at the time being migrating to Yahoo! Mail is optional and not mandatory. When you do get the invitation to migrate please read it carefully.
Switching to yahoo
I do not think I received an invitation to switch to yahoo. Do I need to wait for that invitation to do that?
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Moved to Customer Service as this has nothing to do with Accessibility/disability.
Serviceablity Request
Hello, I have been an xfinity customer for over a decade and I am moving to a new address. The address I am moving to is a new construction and I was told it is a couple houses out of reach for service. I was wondering if there is a way to request a line to be extended to my new address so I can get
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@XfinityPeterH chunky669 I just want to make sure I understand correctly. Your email is not receiving any emails from people with an email address ending in comcast.net correct? I think they mean they're logging into webmail and they aren
Where’s my email not receiving any at Comcast.net how do I fix this problem so I can still receive my email I am not happy
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user_4qnqub Thanks for making a post. When it comes to the 2gig service and XB10s the availability for those modems depends on the area. But we can certainly check if any are available to ship. The XB8 is also capable of 2 gig speeds through the ethe
Xb10 modem
I recently received an email saying to call 1-800-xfinity to ask about a free upgrade to my modem/gateway. I called and was bounced around and ended up with tech support. After a while they asked me to just go to the local Xfinity store to see if ai could pick up and XB10. The local store says they
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I am sorry for any miscommunication. @Again is correct, we were advised that was going to be mandatory until recently. That feedback about the messaging can be shared from our end.
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Doccos Hello, I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you
Coda56 re-provisioning
Hello, we are only getting 600 down on 1gig internet service. Please help!
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Xb10 modem
I recently received an email saying to call 1-800-xfinity to ask about a free upgrade to my modem/gateway. I called and was bounced around and ended up with tech support. After a while they asked me to just go to the local Xfinity store to see if ai could pick up and XB10. The local store says they
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Customer Service
@plumld At this point it is official that migrating is option, so there's no need to belabor what's happened. TBH I was surprised when that customer posted about talking with someone that said it was optional. That's when I s
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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@DarknStormy07 YOU Never told me that. Ever. I have never gotten a response until just now https://forums.xfinity.com/conversations/customer-service/i-changed-to-bank-account-auto-payment-but-did-not-get-10-per-month-discount/694c360e8f5b6e1c4a4b
I changed to bank account auto payment but did not get $10 per month discount.
Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to
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user_olldo6 I'm glad to hear the CSA team could help you!
Unable to update user permisions
Trying to change a user to have manager permissions and am met with "Hmm, the page didn't load correctly" every single time i click on the "change permissions"
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I’ve delivered six routes since the Severe weather. NES, Usps, Google Fiber, AT&T are all out repairing, cleaning up and getting caught up. Xfinity is nowhere to be seen. Meanwhile, Customer suffer five days without Internet. No updates on the ou
5 days W/O updates on outage
No internet for 5 days. Everyone else is back up & out except Xfinity. Why?
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@Again my blood pressure is fine and dandy. I'm simply trying to get the "fact" that the migration is now optional, to be a common, shared piece of information in the replies to the large number of frustrated customers, still under the impression th
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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@user_gk97hj are they using e-sim card?
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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Same motorola phone from another carrier has no such issue. I have no such issue before using e-sim card.
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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@XfinityDena Hello, not sure what I am accepting as a acceptable answer? [ Edit: Private Information removed (name/address) ]
Charging Late Fees When You Have Auto Pay
As a 5 yrs customers, Xfinity is now pushing out customers, that pay On Time. I have been on the phone for a total of 3 hours, only to talk to 8 diff people in 5 different countries, to rude, disrespecting C.S. reps by talking over you, not letting you talk or ask questions, only to not have fixed t
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@XfinityChristy Usually, when moving an email to a new platform like Yahoo, a "Third-Party App Access" setting needs to be enabled on your Xfinity account to allow the connection to work. I did not know this. So, if a customer that has been
How To Talk To A Human Representative
I am having trouble using Xfinity online and the mobile app, and I need to talk to a human about this.
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Remove phone
How do I remove my landline phone from my package? Is there another package available to do this?
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Home Phone Service & Equipment
5 days W/O updates on outage
No internet for 5 days. Everyone else is back up & out except Xfinity. Why?
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Customer Service
Unable to activate/authorize Stream App on Roku devices
I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu
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Xfinity Stream Website
@user_tp658f Randomly signed me out one day and when i went back in its stuck as my address from 3 years ago as a default and will not let me back into my current address. No matter what i do i went to manage linked accounts there is no option to s
Again
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13 hours ago
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Xfinity will not let me into my current address account
Randomly signed me out one day and when i went back in its stuck as my address from 3 years ago as a default and will not let me back into my current address. No matter what i do i went to manage linked accounts there is no option to switch the default account.
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