Xfinity Community Forum

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I am using a bank account.

user_gctq99

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3 hours ago

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$10 autopay credit?

My $10 monthly autopay credit is not reflecting on my bill. Can you please apply it?

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ESCALATION NEEDED - 36 Days Without Internet

New service installation unresolved since July 24 — need escalation I am requesting escalation for a new internet installation that has now been unresolved for more than a month. My original Xfinity installation was scheduled for July 24. The technician was unable to complete the installation becaus

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Customer Service

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Hello @user_x3ookc Setting Up a Filter Rule Go to Xfinity Webmail and log in to your account. Click the Gear icon (Settings) in the top-right corner. Select Email Settings. On the left-hand menu under Mail, click Filter Rules. Click

XfinityMatthew

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3 hours ago

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Block an email address

I want to block an email address. How do I do it?

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Greetings @user_xy8nt8, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the smart resume, I know it is one of my favorite features. The code you are entering on the

XfinityJeff

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3 hours ago

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Smart Resume

Any word if Smart Resume will ever be fixed on X1? It's been reported for years it is about 30 seconds off. It is still not working in 2026.

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user_moi We do know the Xfinity Membership Rewards Team is working through the technical difficulties, however we not aware of the timeline to resolution. Our team would be more than happy to open up a ticket to the Xfinity Rewards team on your behal

XfinityMartyR

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3 hours ago

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Rewards/membership

I’ve been an Xfinity customer for over 30 years, but it’s looking like it’s time to change. I’ve been a Diamond level rewards customer for years, and the past couple weeks I’ve had issues accessing current rewards that I’ve claimed- like today the Amazon bookshelf AGAIN- I claimed and applied to my

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Lied to by Xfinity Mobile Team and they refuse to resolve the issue.

I want this to resolved so I'm posting here. A year ago I spoke with chat to lower my bill. Their option was to sign up for an Xfinity mobile phone at no cost to me which would lower my bill. They told me to activate it and put it in a drawer since it's free. I stupidly signed up for this. A month l

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Billing

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Internet outages every day

Why are you experiencing internet outages every day? I work from home, so these outages are extremely inconvenient. Are they expected to stop soon? Also, how can I speak with a live representative? What phone number should I call? You chat isn't working also. It is very disappointing and you keep ch

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Customer Service

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My plan is 1GB upload and 1GB download... that's not what I'm actually getting

My 1GB / 1GB plan is only getting 40mb/s upload, not the 1GB I'm paying for. The download is only 900mb/s, not 1GB. I'm connected directly to the modem via Ethernet on a very fast computer.

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Your Home Network

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Thanks for confirming that the first Xfinity reply was not entirely accurate and that my response is correct. For anyone with this NumberBarn question: I successfully ported a NumberBarn number. It took 3 business days. The information in my re

BPix

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4 hours ago

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Mobile Compatibility with NumberBarn numbers

I recently added a mobile line on Xfinity Mobile with a new phone number. I was told by support there was no way to select that number but it was assigned according to billing address. I was also unable to see what the assigned number was prior to activating the line. The number assigned is a comple

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I have the same issue.

user_umisww

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4 hours ago

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Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS

I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to

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Remove Equipment

I canceled Xfinity and switched providers. I need the unused exterior Xfinity service box and associated cabling/drop removed from my home. Please open a technician removal ticket.

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Customer Service

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Is there a legitimate reason this has taken over a week and for the prevailing false advertising regarding additional reward availability? And why do the customer service reps have NO IDEA what’s going on and only try to upsell customers WITHOUT reso

user_moi

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4 hours ago

to the conversation:

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Rewards/membership

I’ve been an Xfinity customer for over 30 years, but it’s looking like it’s time to change. I’ve been a Diamond level rewards customer for years, and the past couple weeks I’ve had issues accessing current rewards that I’ve claimed- like today the Amazon bookshelf AGAIN- I claimed and applied to my

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@user_mbowaa Thanks for making us aware you're in need of some assistance cancelling your services with us. I can definitely help you submit this disconnect order for you. To be able to discuss account specifics, please send a direct message by click

XfinityRaul

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4 hours ago

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Cancel services

I’m moving and will no longer be using Xfinity

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So it would definitely be related to the username or password over the iMap settings. You will need to open a ticket up with our customer security assurnace team to have them escalate this. You can open a ticket at https://spa.xfinity.com/help select

XfinityMatthew

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4 hours ago

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Still cannot send mail via apple mail

This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c

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user_moi Thank you for reaching out to us over our Xfinity Community Forums. Wow, 30+ years that is truly amazing, and we thank you for being a member with us for so long. We have received reports of known issues surrounding our Xfinity Membership Re

XfinityMartyR

commented

4 hours ago

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Rewards/membership

I’ve been an Xfinity customer for over 30 years, but it’s looking like it’s time to change. I’ve been a Diamond level rewards customer for years, and the past couple weeks I’ve had issues accessing current rewards that I’ve claimed- like today the Amazon bookshelf AGAIN- I claimed and applied to my

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@anysiaw the solution was that I had (2) separate user names to use at sign in. Using my email to sign in wouldn’t work, but the usernames worked

user_kglnqp

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4 hours ago

to the conversation:

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Help getting account access restored

I live with a two roommates and I was the primary account holder of the Xfinity account. I wanted to cancel the service and they wanted to get their own. I went to the store to cancel and all went well. My roommate wanted to add me as a manager to their Xfinity account incase they needed me to pay o

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Community Best Answer

user_kglnqp Thank you again for reaching out to us directly! I'm glad we could help find the Xfinity Username needed so you can gain access into your old account. Take care!

XfinityMartyR

commented

4 hours ago

to the conversation:

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Help getting account access restored

I live with a two roommates and I was the primary account holder of the Xfinity account. I wanted to cancel the service and they wanted to get their own. I went to the store to cancel and all went well. My roommate wanted to add me as a manager to their Xfinity account incase they needed me to pay o

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I am happy to hear that your channels are back. Is there anything else we can assist you with today?

XfinityRoberto

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4 hours ago

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Favorite channels disappeared

As of last night, I lost all my favorite channels on my Xfinity cable box for my TV. My favorite channels still appear on my Xfinity stream on my iPhone and Roku, but they're all gone in my Xfinity cable box. I've tried doing a restart. I've also rebooted my modem. Nothing helps. Please fix that iss

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Hello @user_u2xrfx Thank you for reaching out. I am sorry to hear about your experience contacting us. We'd be happy to get this complaint filed for you to a team that reviews them. It also sounds like your original issue may still be unresolved. If

XfinityMatthew

commented

4 hours ago

to the conversation:

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Formal Complaint Regarding Poor Customer Service

I am writing to formally complain about the poor customer service I received from Xfinity. During my attempts to get assistance, I was transferred multiple times between different agents. Each transfer required me to repeat my issue, and no one took responsibility for resolving it. In addition, some

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That is correct. This problem just came up recently. When trying to connect the outgoing server with the smtp.comcast.net, with the port numbers suggested and my Comcast password. The message says cannot verify account and password.

user_f0bxt3

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4 hours ago

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Still cannot send mail via apple mail

This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c

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