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Concern moved here to the Customer Service help section.
help with a bait and switch incident- who do I contact- BBB??
I have spent hours on the phone- I was scammed by a Comcast agent who promised me that the new plan he initiated would definitely include ALL of my previous channels- I repeated this at least 3 x and every time he assured me I would have all the channels and services I had previously. He did a Bait
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tv video charge without Tv service
Comcast charge a TV video fee along with broadcasting fee but I do not have Comcast TV plan or their TV service. Either fraud is involved or poor billing department & Reps. They seem to randomly add charges that don't make any sense. There has to a Maryland department to investigate and stop this ty
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20 days without voice service
Renewed service on 5-5-26 and voice number activated is incorrect number so I have no voice service. as recently as 20 minutes ago before your tech disconnected me no one has corrected it. I will not pay for voice service so get someone to adjust my bill immediately and ongoing until YOU fix the pro
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Home Phone Service & Equipment
Missing NOW TV channels and DVR
There was an issue with my payment for my prepaid NOW TV service that was corrected. That interruption caused my account to get stuck. I don’t have access to my DVR, premium channels or recent on demand programs. I’ve tried every trick to make my account whole to no avail. I’m not able to turn on au
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Accessibility
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Paramount Plus’s Remote control issue
I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to
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@xZora I really appreciate you sharing your findings and information. There was mention about an ongoing issue with an internal systems update, though I suppose many did not make that connection to our data usage issues. I am going to hold off on b
Xfinity Internet Data Usage not accurate
Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t
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Ive been sucessful in piring Xfinity remote with my new LG TV except remote will not turn on TV and The HDMI picture is small in left corner. Have to use LG remote to make HDI picture big on screen and turn TVon.Any thoughts?
USING THE XFINITY REMOTE EXCLUSIVELY TO WATCH LG TV
Right now, I need to use the LG remote control to open the Xfinity icon on the TV. Once it is open, I can use the Xfinity remote to control all other functions
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First. Is there a coaxial cable / coax wall outlet in the other room
Moving modem
What exactly must I have in order to be able to move the modem from my basement to another room? Please note that I am very tech-inept! 🤷🏻♀️ Thank you!
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Tv and internet issues
On May 22 after many frustrating mins to get to speak to a human. After spending an hour on the phone with an agent yesterday and paying my bill in full I still had no tv or internet service. As a result I was late for work and also had no access to my alarm system which was extremely frustrating an
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The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Returns
I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to r
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Great, thanks. Sent.
Report damaged or dislodged telecom pedestal
Nearly dislodged telecom pedestal requires maintenance
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Tv video charge without Tv service
Comcast charge a TV video fee along with broadcasting fee but I do not have Comcast TV plan or their TV service. Either fraud is involved or poor billing department & Reps. They seem to randomly add charges that don't make any sense. There has to a Maryland department to investigate and stop this ty
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Billing
Awful customer service
I have called six times got hung up on, and still not resolution. Xfinity first of all should have call reviews on each agent, Xfinity is allowing us customers to be disrespected, without resolutions. Xfinity seems to hire very very unknowledgeable agents, over seas agents are the worse. I plan on t
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Xfinity Stream Website
Can’t access bill over phone, in app, on website or through Xfinity assistant
Cannot see my bill anywhere because when I sign into my account it shows an old service address and Xfinity assistant won’t connect me to a live agent because my account is supposedly “closed” despite having internet service
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Customer Service
I sent the info as requested.
Lack of customer service is appalling
My cable box has been freezing repeatedly for the last hour. I've tried calling Xfinity repeatedly, to no avail. I keep getting redirected to payments or get an automated out-of-office message. I'm calling, texting, using their chat feature. Nothing works. NOTHING. I got one agent who reprimanded me
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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5 hours ago
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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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