Xfinity Community Forum

Group chats not available

When i tried to get in to my existing group messages some say unavailable and to open RCS chats. Xfinity mobile keeps saying connecting but never connects. These chats were working yesterday

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Network

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Thank you for checking @leojn . This way we can rule out the email clients having an issue and confirm that the email is missing from Xfinity. If you check the deleted folder do you show any older emails listed there? If so, can you restore those em

XfinityPaula

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4 hours ago

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missing email older than two years

How can I resync my imap email to my windows outlook client because everything older than two years is missing

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Movingmadness114 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! This is never the experience we want for our valued customers, rest assured though that you have reached the best team to help resolve the concern

XfinityBillie

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4 hours ago

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M

Told wrong price AND employees never canceled service at old address so Ive been billed twice!!

I thought I was getting a free 12-mo th mobile phone plan for an exta ten dollars a month when I upgraded internet in store, i had just moved a to a new address and the employees acknowledged this and more but never switched my existing service to the new address I gave them, and now I'm billed foe

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Billing

How much is my bill?

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Billing

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Very unhelpful employee! Taylor st

Taylor st. Houston TX I went in to xfinity, already pretty frustrated with the lack of information with my internet, and the inability to get in touch with anyone over the phone. so I went in person which is the last thing I want to do. I’ve had issues at this location many years ago when I last had

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Customer Service

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Annabelle2, I wouldn't be able to see if it was delivered since I don't work in that department. I would recommend calling them to see if they can tell you more. That number is 1-888-565-4329

XfinityAngie

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4 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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OMG!!! There is no way to go back! This was not very well thought out! There should have been a warning that this was a ONE-WAY option!!! Very badly done! Very badly done indeed!

Tantheos

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4 hours ago

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cancel yahoo email account

i hate yahoo email, can i get xfinity email back?

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Yes I understand. I'll be happy to take another look for you. To do so, please follow the steps listed above to send a direct message.

XfinityDemetrise

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4 hours ago

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Exposed wires in community

I had an xfinity person visit already. I tried Twitter. I tried virtual support. I tried community forums. I tried calling. I need someone to fix exposed pedestal wires in my community. Mount Airy, MD. Violet Ct.

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@XfinityAngie Ya wanna know somethin' strange? I forwarded the spam email, headers included. Then I get an alert from "Xfinity Alerts" that says thank you, then an email from "Xfinity Email" with a, a non delivery report? What the soap happened ther

Annabelle2

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4 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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I did that and they closed the ticket. No help has been given.

user_wx9w8a

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4 hours ago

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Exposed wires in community

I had an xfinity person visit already. I tried Twitter. I tried virtual support. I tried community forums. I tried calling. I need someone to fix exposed pedestal wires in my community. Mount Airy, MD. Violet Ct.

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Same thing here!! I was told in November that I could open a new phone line and get the new iPhone for free... I opened the mobile line, never received a new phone, and now that I want to upgrade, all they can do is offer a couple hundred dollars off

user_44w9de

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4 hours ago

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Promotion - "Get iPhone 17 Pro on Us" - Didn't work for Us

The promotion "Get iPhone 17 Pro on Us" - Get up to $1,100 rebate when trading in an eligible cellular phone and upgrade to Premium Unlimited Line. This is just my opinion, but is this an example of "Bate & Switch"? In September 2025, I traded in two iPhone 13's during this promotion. I explicitly a

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Annabelle2, you can either use the link I shared with you, or you can send it to the email address Tommy shared: abuse@comcast.net

XfinityAngie

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4 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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@XfinityAngie The reason why I ask is because when I foward as an attachment, it seems to give me that Non Delivery report. And even now, when I forwarded the email by copying the source, headers included, into the body, still a non delivery report!

Annabelle2

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4 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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@XfinityMatthew It isn't the spam filters. Not sure how to use the Postmaster service. I have used it before and was bounced around and scolded for posting the wrong subject under "Answer questions." There are only three options in the drop down, a

user_2lm590

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4 hours ago

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Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

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@XfinityAngie So you're saying that the abuse(at)comcast(dot)net email address is no longer valid? 😕

Annabelle2

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4 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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Hello @user_g7y7zr, thank you for taking the time to leave a post. Sorry to hear you ran into that issue during your setup. I can completely understand how frustrating it must be to be ready to get everything up and running, only to realize you&rsquo

XfinityMarshante

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4 hours ago

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Need to schedule a technician I don’t have a cable to plug into the router

I don’t have the cable to plug back into the router so I have not activated my services and now have been charged 123 and haven’t even used it yet

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old iPhone turn off find my

i traded my old phone for a new one and turned off find my location. im still getting messages that i didn’t turn it off and if i dont turn it off they will cancel my current phone

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Devices

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user_hy1ce4 Thanks for reaching out to us for help with promotional offers available for you to take advanate of, and getting different information. I would be happy to review the account to see what is available to you no problem. Can you send

XfinityEricB

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4 hours ago

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Help please

I spent close to two hours talking to seven different people last night on the phone and spent almost an hour trying to log into my account and solve my issue didn’t happen so they opened An escalation on it I got 12 texts today. Said the escalation was going to be resolved today I tried to login to

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Annabelle2, yes, that should work. Thank you for working with us. I'm sure our CSA Team will be able to get this taken care of.

XfinityAngie

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4 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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@XfinityTommy Here's a Non Delivery report that I just got. I forwarded it to the Comcast Customer Security Assurance email, abuse(at)comcast(dot)net, not as an attachment, but with the following inside the body of the email. Please tell me if this l

Annabelle2

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5 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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