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Bill will double next month
I am currently on a promo deal that will end in December. Once it expires my bill will go from $50/month to $100/month. I want to extend the current deal I'm on, or something similar before I bail for another company.
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Billing
Thank you for the update on that situation. I will be happy to look further into your concerns and check the technician notes from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and comp
Service Tech visit
My problem has been going on with Xfinity for over a month with numerous phone calls to numerous different people from Xfinity customer service to Service Techs. Long story short I have a low hanging wire in my yard. Several maintenance and service people have come and gone. There was little, none,
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I am being double billed for the same address.
The Xfinity store created 2 accounts for my name under the same address. One account is legitimate and has a modem and internet service. The other account doesn't even have a modem, yet I am being charged for both accounts. I was charged as so: Account 1: $100.00 (modem set up fee) $41.10 (September
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Billing
Unable to Cancel Peacock Premium Subscription Billed Through Xfinity
Hello, Xfinity Support Team, I need help canceling my Peacock Premium subscription, which is billed through Xfinity StreamStore at $10.99 per month. I have tried canceling through both Peacock and Xfinity, but I cannot find the subscription in my Xfinity account or app. Peacock's official Help Cente
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Xfinity Stream Website
Hello. The line was hanging low enough for me to touch it. A Service Tech was out again today--without me knowing about it of course. He did not know what I needed--of course. He insisted I did not need a new wire or a new modem as a previous tech ha
Service Tech visit
My problem has been going on with Xfinity for over a month with numerous phone calls to numerous different people from Xfinity customer service to Service Techs. Long story short I have a low hanging wire in my yard. Several maintenance and service people have come and gone. There was little, none,
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How do I send a direct message? I dont see the mail icon.
Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"
I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand
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Need a tech appt
Coaxial cable outlet is not working need to schedule a tech to come out.
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Accessibility
Thank you for reaching out about that issue with that network. I will be happy to look further into that from here if you are still experiencing that issue. Are you running into that problem on an X1 cable box or through a streaming device?
NESN New England sports network
Every time I go to watch/use the NESN Channel to watch a Live game. Messaging comes up, “ Sorry, We are having trouble connecting” How do you fix this?
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Equipment rental dispute
Subject: Active equipment sent to collections under incorrect unit number / ghost account Message: Hello, I am seeking assistance from a Digital Care Specialist to recall a false debt from collections.My active account is in good standing, and I currently have all my equipment plugged in and running
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Your Home Network
@user_k01htz Our team can review any recent tickets that were submitted, provide some insight and a solution to your Xfinity Mobile billing concerns. If you could please send me a DM with your first and last name along with your full-service address,
Subject: Who can review my unresolved Xfinity Mobile roaming dispute above the supervisor level?
Before traveling internationally, I contacted Xfinity and was assured my international coverage was activated. When I landed, it was not active, and I had to activate it manually. I called while abroad, during my return stop in Canada, and after returning to the U.S. I repeatedly raised concerns abo
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Good afternoon user_v9ckgi. You have reached the right team. I would be happy to assist you if you do need assistance. Was your concern related to the original post? If not, please let me know what you need assistance with?
Xfinity App is no longer working
I have Android 11 on my Xfinity Motorola one 5G Ace mobile phone. I can no longer use the Xfinity app. Xfinity.com says the app works on Android 10 and up. I uninstalled it and tried to download again from The Play Store and it says its not compatible with my phone. I don't understand. Yes I cleared
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So I'm using an xb10 in bridge mode connected to my ASUS router and I have been getting 900 mbps Plus on download regularly. When the power went out and I managed to get the router and xb10 talking to each other again my speeds are more like 400 down
XB10: 2 Gbps symmetrical plan: download capped at ~300 M with clean signal, and Bridge Mode leaves NAT active (no DHCP lease to my router)
I upgraded to the 2 Gbps symmetrical plan this week and swapped my customer-owned DOCSIS 3.1 modem for an Xfinity XB10 (model CGM601TCOM, firmware Prod_25.1_PD, Mercer Island WA). I have two separate issues and would appreciate an Official Employee looking at the provisioning on my account. Issue 1
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We appreciate the update and sorry to hear you're still running into this issue on your Samsung TV. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associate
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hi again, user_8f2eb4! We wanted to check in one more time to see if you're able to meet with us private messaging to continue working to resolve the issue. We're still here and ready help as best we can!
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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@user_95d7tq, I’m sorry you’re having trouble with the coaxial cable outlet. I understand you need a technician to come out and take a closer look. I would be happy to assist you. I just need a little more information. Are you getting any
XfinityCarolyn
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Need a tech appt
Coaxial cable outlet is not working need to schedule a tech to come out.
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