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Thank you for your feedback, and we appreciate you letting us know about your overall experience with the service. If you continue to have issues and would like for our team to help let us know. We got your back and will make sure we turn this around
Past outages, area work, etc
I experienced two brief connection losses today. I reported this outage via text, in response to some scheduled work notifications initiated by Xfinity earlier last week. I became lodged in your absolutely useless ai assistance loop. I require a contact for LIVE HUMAN ASSISTANCE, by which to receive
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They tried, we switched the sim card on my phone, it did not help. I am in a terrible cell zone, and had Verizon with some issues but not like this.
Transferred to Mobile but no service
Just activated Xfinity Mobile and transferred but no service when done. What do I do?
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Request for Private Account Review
Hello Xfinity Support, I'm a longtime Xfinity customer and would like to review my current service package, account pricing, and any available options with a representative. Since this involves account-specific information, I'd prefer to discuss the details privately rather than in a public forum. C
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Billing
Hello user_hjmado thanks so much for taking the time to reach us here on our Xfinity Forums with these gift/refund card questions! From how you're describing this, this sounds like an account refund after closing, and if not used right away, can exp
xfinity mastercard
After canceling my service I received an xfiinity master card. I tried to use it today at a gas station and it would not allow it. I am trying to go online to verify ballance and possibly transfer the ballance tomy bank account but none of the information on the letter that came with it works. Is th
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xfinity web page streaming will not work correctly while still recording
I am in Colorado Springs. I have Xfinity for my internet and cable tv. I have often use the xfinity.com/stream web pages to stream a channel or a recording. Until recently, I could stream a show that was recording from the beginning, even though the show wasn't over yet. But maybe over the last mont
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Xfinity Stream Website
Thank you for reaching out through the Xfinity Forums to get this matter addressed. Calling in to add a single product as an add-on just to end up with the entire plan changed is not the experience we want for our customers. You made it clear that Re
RGENT FORMAL COMPLAINT
Dear Xfinity Customer Relations / Executive Customer Support, I am writing to formally dispute the changes made to my Xfinity account and to request an urgent resolution. I am extremely dissatisfied with how this situation has been handled, the significant increase in my monthly bill, and the respon
Question
Hello @4dogs1cat, Thank you for reaching out to us on Xfinity forums, and giving us the opportunity to help answer your question regarding these episodes are showing up for rent or purchase only. I can definitely assist you with this. I found a few t
Not allowed to watch next episode without purchasing it
I don't understand why I have to purchase the next episode if I have Xfinity stream. Can someone tell me why? I thought it was a fluke when it happened to me last night. It is happening to me all the time with each program I go to watch
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user_orlnsuHello there! Thanks for reaching out to us for help with cancelling the internet service. I'm sorry that you no longer need the service. You reached the best team to help out. Currently with downgrades and cancellations the online options
I want to cancel my xfinity internet service effective 10/26/2026. I have already unplugged the device.
I want to cancel my xfinity internet service. I have shut off and unplugged the router device. What do I need to cancel this service. The xfinity website does not give a straight option to cancel the internet service. In fact, there is no option listed to cancel the service.
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Thank you so much for your response! Have you attempted to work directly with our Xfinity Mobile team to get this corrected?
Transferred to Mobile but no service
Just activated Xfinity Mobile and transferred but no service when done. What do I do?
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Cable line has been cut by workers
Cable line cut by utility workers digging in my yard can’t report it through assistant
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Customer Service
I want to cancel my xfinity internet service effective 10/26/2026. I have already unplugged the device.
I want to cancel my xfinity internet service. I have shut off and unplugged the router device. What do I need to cancel this service. The xfinity website does not give a straight option to cancel the internet service. In fact, there is no option listed to cancel the service.
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Customer Service
Double Billed for Bulk Internet Service
Hello, I am writing to request a full billing audit and a refund for three months of erroneous charges. Three months ago, I moved to an apartment complex that operates under an Xfinity Bulk service agreement. I transferred my active service at that time. However, Xfinity continued to charge me direc
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Billing
user_2qsa32 Please send us a DM with your full name and address. In the DM we can help with the process. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and
Cables
Hi, I’m switching to Quantum Fiber and would like to have the unused Comcast/Xfinity cables removed from my house. I’d like to remove the exterior cable lines and any old exterior boxes that Xfinity is responsible for removing. Can you please submit a maintenance request and let me know what can be
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Hello again, @user_44xa39! We've just heard from the team involved in getting this done for you that all the work should now be complete, which is wonderful news! Please let us know how everything went and/or if you need anything else in the next day
line relocation survey for encroaching line
Hello, I am writing to formally request a line relocation survey and coordinate a utility line move on my property located in North Hampton, NH. We are currently in the process of building a new contemporary ranch home on our property. There is an existing buried Comcast service line that runs direc
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Actually, I see how to upload a photo, but it says my photo is too large to upload.
Cables
Hi, I’m switching to Quantum Fiber and would like to have the unused Comcast/Xfinity cables removed from my house. I’d like to remove the exterior cable lines and any old exterior boxes that Xfinity is responsible for removing. Can you please submit a maintenance request and let me know what can be
Question
Hey @user_BlessedBee! Thanks for reaching out to us on the forums. I apologize to hear about the situation. As you advised, you have filed a complaint with the FCC and AG; this issue will now be handled by our regulatory group, which will reach out t
XfinityMichaelC
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REPEAT BILLING FRAUD: $60 Lifetime Bundle Broken Upon Move, Lifeline Blocked for Customer Modem, [Edited]
Attention: Official Digital Care Team & Executive Customer Relations I am posting publicly to force formal accountability on an ongoing, repeat pattern of deceptive billing practices and regulatory non-compliance that mirrors issues your executive offices previously resolved under corporate escalat
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