Xfinity Community Forum

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Well, I was given the same conclusion as the other poster… seems like they gave up on troubleshooting. They originally told me my XER-10 would deactivate when they made the change. It never did. Once it is working, this will be an awesome ch

ugaguy2010

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12 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Television and stations

I cannot get reception and it says my box is not connected. I turned off the box and turned back on but no service to the television

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Channels and Programming

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Thank you for taking the time to share your experience, @user_wxc3u2 . I can completely understand why you're frustrated. I know it can be upsetting to see your monthly bill increase from $59 to $104, especially when it wasn't clear that a promotiona

XfinityRichard

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12 hours ago

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Xfinity is really terrible, surprise charges, bad bad bad customer service

My bill increased from $59 to $104 a month with no explanation. Apparently I had been part of a year long promotion that ended - but I had Xfinity for 3 years… so not sure how it took 3 years for a year long promotion to end… but anyways, when I saw the charge for 104 I bounced it. Then it increased

Question

user_x78llu - Thank you for sharing your feedback and for joining us here on the Xfinity Forums. We appreciate you taking the time to reach out and share your experience with us. Our team can help. Please send us a Direct Message.On a Desktop:

XfinityThomasA

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12 hours ago

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Immediate Need for Executive Relations Contact

I am seeking to connect with Executive Relations again given my case was closed despite any resolution or conversation with the Executive Relations team. While a few messages were exchanged, there was never an opportunity to discuss concerns, ongoing damage, and escalation is urgently requested. Ple

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Gaithersburg service survey review

Gaithersburg location - Victor was awesome, I wasn’t sent a survey, 10 stars to Victor!

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Xfinity Compliments

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Hello user_91zepc, thank you for reaching out here in our Xfinity Community forum. I am sad to hear you have been without service for so long, and I want to help you. Had there been any power issues, or service outages in your area before this starte

XfinityJeffB

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12 hours ago

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No service

I have not had any service for almost two weeks now, I have gone with the vitual agent so many times I quit counting, I want my service back. Please help me! I get the error message: no signal when I attempt to turn on. Also, virtual agent promised me a new remote as mine just quit working at the sa

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No it doesn't show up there either. On the streamstore page it also tells me there is a subscription requiring activation but that loops me back to the subscriptions page that is blank.

user_q203ms

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12 hours ago

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peacock help

I received an email about redeeming my peacock perk but it doesn't come up on the list when I am routed to the membership page. How can I activate it?

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About a year. Maybe a little more. But she's discovered some accounts recently that she needs to access that she had forgotten about.

user_k05a0r

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12 hours ago

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Comcast Email Account Help

My mother's comcast email account has been deleted. However, she has financial and other accounts that were setup using her old comcast email account that use two-factor authentication to send emails to the now-deleted comcast account. Since she cannot currently access her comcast account, she is al

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Xfinity is really terrible, surprise charges, bad bad bad customer service

My bill increased from $59 to $104 a month with no explanation. Apparently I had been part of a year long promotion that ended - but I had Xfinity for 3 years… so not sure how it took 3 years for a year long promotion to end… but anyways, when I saw the charge for 104 I bounced it. Then it increased

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Billing

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If I go to the streamstore it also tells me I have subscriptions requiring activation but the link brings me back to the subscriptions page that is empty.

user_q203ms

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13 hours ago

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peacock help

I received an email about redeeming my peacock perk but it doesn't come up on the list when I am routed to the membership page. How can I activate it?

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I updated the ticket with your request. We will continue to monitor things on our end.

XfinityVictor

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13 hours ago

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Internet essentials service disruption and inconvenient

I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela

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Did you see the reward available or redeemed from the Rewards Membership page on the Xfinity website?

XfinityThomasD

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13 hours ago

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peacock help

I received an email about redeeming my peacock perk but it doesn't come up on the list when I am routed to the membership page. How can I activate it?

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user_sauc2p Thanks for submitting a post. I'm sorry for the confusion and frustration this has caused. There are some great benefits beyond the Peacock subscription with the Reward memberships, so I'd want to look into this as well. The main issue, I

XfinityThomasD

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13 hours ago

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Tenure Bridge Broken After Move - Platinum Mobile Rewards Blocked by Bulk Internet Account

I have been a standalone Xfinity Mobile customer for over 5 years, which officially qualifies me for the Platinum tier. I recently moved into a building with bulk Xfinity internet. Due to an Xfinity system error during the move, my old account was fully canceled instead of transferred, which broke m

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why do I get random pixellation on shows but NEVER during commercials

The random pixellation during shows (network and otherwise)on my cable service is getting more frequent. however, it NEVER occurs during commercials. WHY?

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X1

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No it says I don't have any xfinity subscriptions on that page.

user_q203ms

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13 hours ago

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peacock help

I received an email about redeeming my peacock perk but it doesn't come up on the list when I am routed to the membership page. How can I activate it?

Question

Hi there @user_1d8ipq Thank you so much for reaching out. I can assure you that is not the experience we want for you as a valued Xfinity customer, I'll be happy to assist. To get started, please follow the steps below to send a direct message

XfinityDemetrise

commented

13 hours ago

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Moved

Moved into house. Called to have service transferred on 7/22/26. Rep had talked me through several steps to try to fix over phone. Nothing worked. She said recommended changing my plan to a better deal that would be better at a cheaper monthly plan for 5 yrs. Afterwards she made an appointment for a

Question

marsh-curt You can find instruction for setting up and changing your Xfinity Mobile call screening settings at the following link https://www.xfinity.com/support/articles/using-call-guard. Could you please toggle Airplane mode on and then off on your

XfinityBrianH

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13 hours ago

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Receiving calls

Why do I experience a delay of connection when I answer a call? The delay causes a hello, hello, type of exchange. Seems to have started after switching from by the gig to unlimited service.

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My issues are not resolved yet. Latoya keeps calling me even though I made it very clear that I will only communicate with her via email. She has my email address because she has emailed me several times already. Will you please ask Latoya to respond

user_bbbdic

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13 hours ago

to the conversation:

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Internet essentials service disruption and inconvenient

I am an Internet Essentials customer. Xfinity messed up my order and shipped me a cable instead of a modem. I spent 3.5 hours on the phone today being lied to, passed around, and insulted by the Loyalty Team. Standard shipping is being waived, but I am requesting a $50 Inconvenience and Service Dela

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I need an email to for sending to the Xfinity executive care

user_x78llu

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13 hours ago

to the conversation:

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Immediate Need for Executive Relations Contact

I am seeking to connect with Executive Relations again given my case was closed despite any resolution or conversation with the Executive Relations team. While a few messages were exchanged, there was never an opportunity to discuss concerns, ongoing damage, and escalation is urgently requested. Ple

Question

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I need an email to for sending to the Xfinity executive care

user_x78llu

replied

13 hours ago

to the conversation:

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U

Immediate Need for Executive Relations Contact

I am seeking to connect with Executive Relations again given my case was closed despite any resolution or conversation with the Executive Relations team. While a few messages were exchanged, there was never an opportunity to discuss concerns, ongoing damage, and escalation is urgently requested. Ple

Question