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Hard wire is fine, WiFi returned to normal yesterday !
WiFi slow down
Starting 02/04/2026 my WiFi slowed to half of normal speed and has remained slow. Has something happed in SW Florida?
Question
user_dowoff, Hi there! Thanks for taking the time out of your Saturday to reach out. I can understand the concern about seeing if it is possible to upgrade to the XB10. I am waiting for my area to become eligible myself. I’m really sorry to lea
Upgrade equipment to XB10?
Trying to see if its possible to upgrade my current equipment to the XB10. I've been into 2 store locations and have gotten the run around, im starting to get super frustrated. Our internet drops all the time,pay for 1.2 gig and lucky if I get half that or it just drops to 0. Getting tired of paying
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Serviceability Request for Line Connection from Street to House
Hi, I am in the process of renovating a 1968 home that has never had internet or cable service. I have a new Xfinity account and have an "install date" of 2/28, however, I'm fairly certain that the technician isn't going to be able to locate lines, dig a trench, run wires into the house, and activat
Question
Hi user_hac38c! Thanks for visiting our Xfinity Forum, and we appreciate you being a customer with us. Yes, the iPhone 12 is eligible for trade-in under various promotions. You can check for trade-in deals by visiting the Xfinity Mobile website at xf
RE: Trade-in Offer/Terrible Customer Service/Retention Offers
Is iphone12 eligible for trade in ?
Question
Hello @jdawg90, thank you for taking the time to leave a post. I totally understand why seeing two different start dates would make you wonder how it affects your rewards. That’s a great question. The good news is that this difference won&rsquo
Rewards Membership
So, my bill thanks me for being with Xfinity since 2015 and my rewards thank me for being with Xfinity since 2017. I'm at "Platinum" member status. Will this difference affect my rewards? If not, I'm cool with the contradiction. If I get something better with the extra two years, can someone look in
Question
Have you had a chance to try that test ?
WiFi slow down
Starting 02/04/2026 my WiFi slowed to half of normal speed and has remained slow. Has something happed in SW Florida?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Upgrade equipment to XB10?
Trying to see if its possible to upgrade my current equipment to the XB10. I've been into 2 store locations and have gotten the run around, im starting to get super frustrated. Our internet drops all the time,pay for 1.2 gig and lucky if I get half that or it just drops to 0. Getting tired of paying
Question
RE: Trade-in Offer/Terrible Customer Service/Retention Offers
Is iphone12 eligible for trade in ?
Question
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Devices
@user_13e6i7 Please send us a direct message with your full name and service address to we can look into your account to help troubleshoot. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messa
HBO Caching Constantly
While watching HBO, the circle starts spinning entire five minutes or so.
Question
cancelling an old email
I am currently an xfinity internet subscriber. I also have an old email address from a previous subscription that I am no longer using. I would like my old email to be cancelled. The problem is, if I login to my old email it resets the 9 month inactivity period. I want the email cancelled immediatel
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Sara i truly hope so you can see from the fact that I have even taken the time to account the story as if it was a novel. This is representative of the passion and pain also I have felt. Due to the misleading and sometimes downright malicious busines
Difficulties with my account billing.
Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to
Question
Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I understand that you have some questions about your internet set up. Tell me more about what you are trying to do, are you trying to connect a computer or g
Ethernet
Is there a way to confirm that my service is able to hardwire an Ethernet connection?
Question
Hi user_rfjuot! Thanks for joining our Xfinity Forum. We appreciate you being a customer with us, and we would be more than happy to double-check on this for you. Please send us a Direct Message. Here are the detailed steps to direct message us:
Service Enhancement
it recently said that construction to enhance my service has been completed in my area, how long will it be before I have access to the service enhancements? I believe it is the fiber/coax integration, but I’m not sure
Question
Accepted Solution
Hello @user_0fd3l6 Thanks for reaching out about your move and new address installation. We certainly appreciate you wanting to move with us and can help accommodate the best option for you to get this going. This far in advance we should be able to
Schedule appointment for installing wifi cable before actual move date
I am moving to a new address March 1st. The new address does not have a wifi cable, so it requires techs to install one. Am I able to schedule installing the wifi cable 2 weeks before setting up my move date? The new landlord wants to be present when the techs install the cable, so he wants installa
Question
Password Reset After Sending Specific Group Email
I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a
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Yes. I funny use any other app. Thanks
HBO Caching Constantly
While watching HBO, the circle starts spinning entire five minutes or so.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet service
I’ve been a customer since 2020 Today Friday no internet service. Absolutely the worst customer service experience notified by the rep my modem is offline they can’t resolve but commitment to have a technician out on Friday Promising the technician works until 8pm and will be out on Friday before 8p
Question
@user_9rvtys @XfinityAbby Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfin
Outage
Is there a timeline for restoration of service for ouachita parish customers, after with winter storm fern?
Question
Concern moved here to the Customer Service help section.
Outage
Is there a timeline for restoration of service for ouachita parish customers, after with winter storm fern?
Question
Hey, @user_ea08jm! How about we take a closer look at things for you and see what we can do to help? It would be our pleasure to review and resolve this as quickly as possible :) Could you please send our team a direct message to continue? To send
XfinitySara
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Internet service
I’ve been a customer since 2020 Today Friday no internet service. Absolutely the worst customer service experience notified by the rep my modem is offline they can’t resolve but commitment to have a technician out on Friday Promising the technician works until 8pm and will be out on Friday before 8p
Question