Xfinity Community Forum

Cancellation Request

I didn’t want my service cancelled, so I need to reverse the cancellation request because I didn’t request it. I wanted the now service cancelled, not the Xfinity service but I received an email with the wrong service being cancelled.

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Customer Service

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Xfinity Mobile Number Flagged as Verizon Retail in NPAC — Blocking Port to Google Fi, Multiple Failed Attempts

I have been attempting to port my number out of Xfinity Mobile to Google Fi for several weeks and have contacted Xfinity support multiple times via phone with zero resolution. I am posting here because I need someone with actual backend access to fix this. The specific technical problem: When Google

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Network

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Purchase Xfinity Pro Extender Battery

I would like to purchase an Xfinity extender pro battery.

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Customer Service

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Xb10

I am paying for 2 Gbps service, yet the equipment being provided cannot deliver the speeds I’m paying for. I have a 10Gb NIC and require hardware capable of fully supporting multi-gig connectivity. Sending an XB8 instead of the XB10 does not resolve the problem. This feels like I’m being sold a prem

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Customer Service

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Please help determine if FDX is available for us and if we can get the XB10 gateway

Hello, Posting first message so Direct Messaging will be made available. Want to learn if FDX and XB10 modem can be provided for our address in Illinois. We have upgraded to 2GIG plan and recently received the Xi6-A 4K box. Thanks

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Customer Service

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Hello, user_zmbzat! Thank you for choosing Xfinity, and welcome to the forums, we’re really glad you’re here! If you need a new Xfinity remote, you’re always welcome to stop by any nearby Xfinity Service Center to pick one up. Our t

XfinityThomasA

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12 hours ago

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Original remote control to my TV is lost

I just received my Xfinity TV box, but I don't have the original remote control to my smart TV, so I can't get to my TV settings

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@user_oc27hp Was customer service able to help you get this issue resolved?

XfinityShawn

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12 hours ago

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Received loyalty discount and bill increase

Hello, I had received a email that following said after my promotion expired, the loyalty discount program would be applied for my next billing. However, when I received my billing. I don’t see any discount but went price up instead. I would like to reduce the billing. Can you help me?

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@user_oc27hp Hi there, unfortunately no I have not gotten this sorted out. In the DMs I am getting a run around that they cannot see the Loyalty Discount credit as it will not apply until my current promotional pricing expires at which point it shou

AC4444

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12 hours ago

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Loyalty Discount Credit Email from Xfinity

Just got an email today from Xfinity that I copied and pasted below: ----- Great News! We're giving you a loyalty discount We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on March 6, 2026. However, to thank you for being an Xfinity customer, we'

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Original remote control to my TV is lost

I just received my Xfinity TV box, but I don't have the original remote control to my smart TV, so I can't get to my TV settings

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Customer Service

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Activate my modem

My phone is too old and will not update so I am unable to get the app to set up my Internet modem how can I fix this now. I’ve tried for hours and I’m super frustrated

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Customer Service

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Hi there, @user_wm2fa! The XG1v4 box is awesome to have and we will get it working! The picture is so crisp and clear since you get 4K. Were you able to activate the TV box but then see that when you try to watch or did that start coming up right awa

XfinityRay

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12 hours ago

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XG1v4 wont connect

I went to the local store today to get help with my picture freezing, and they gave me a new XG1v4 box and remote. I can't get it to connect. It keeps stopping with error RDK-03004 and telling me to check connections and restart. I've probably done that 20 times, even replaced my connecting cable, n

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Thegarrison4 Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page. We can further help and get a t

XfinityRay

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13 hours ago

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iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t

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Thank you for reaching out, user_nf2qos! Clearing the app’s cache and data is a great first step. Nice job trying that already. Have you also had a chance to uninstall and reinstall the app? Doing that can help make sure you’re running th

XfinityThomasA

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13 hours ago

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App not loading

App isn't working. Cleared data and cache tried to log back in and it isnt letting me 🙃 love paying so much money for things that dont work

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I got the discount after reaching to the Xfinity guys over reddit at r/Comcast_Xfinity. They told me to wait for the discount that it will be automatic; however, a day after their response I magically got the discount before the bill. I believe they

user_yjdch9

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13 hours ago

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Loyalty Discount

My current plan and discount is expiring in 3 days. I have receive twice the same email about a loyalty discount; however, I have yet to see any discount applied to my upcoming bill.

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This post is resolved. Thanks for thinking of us to assist @user_ltnovg.

XfinityBenny

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13 hours ago

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Asked to return equipment I've never received or seen!

Good evening, I am being asked to return some sort of streaming box I've never received or seen. How do I get this removed from my bill? I'm not paying to replace equipment I've NEVER had!

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user_93u34b Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.

XfinityVictor

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13 hours ago

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Remove mobile care and flex box from bill

I need to remove mobile care. We have never used or requested the flex box.

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Hi! I’m facing the same problem with my loyalty discount email. Did you manage to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated

user_oc27hp

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13 hours ago

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Received loyalty discount and bill increase

Hello, I had received a email that following said after my promotion expired, the loyalty discount program would be applied for my next billing. However, when I received my billing. I don’t see any discount but went price up instead. I would like to reduce the billing. Can you help me?

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Hi! I’m facing the same problem with my loyalty discount email. Did you manage to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated

user_oc27hp

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13 hours ago

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Loyalty discount not applied

I received an email about a loyalty discount mentioning I don't need to do anything and that this would be applied automatically once my promotion was over. My most recent bill no longer has the promotion nor this loyalty discount. How do I go about getting it applied? [Image Removed: "Personal Info

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Hi! I’m facing the same problem with my loyalty discount email. Did you manage to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated

user_oc27hp

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13 hours ago

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Loyalty Discount

I, like other existing customers, received an email stating I will be receiving a Loyalty Discount over the next 12 months as my current rate is expiring — but no discount amount or percentage was provided. I am unable to find this information via my online account. I would appreciate direct assista

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Hi! I’m facing the same problem with my loyalty discount email. Did you manage to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated

user_oc27hp

commented

13 hours ago

to the conversation:

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Loyalty Discount

My current plan and discount is expiring in 3 days. I have receive twice the same email about a loyalty discount; however, I have yet to see any discount applied to my upcoming bill.

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