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Hey there, MacLady! We appreciate you bringing this issue to our attention regarding your attempt to access all your other email accounts from XFINITY. Have you tried a different web browser and cleared the cache and cookies from the web browser hist
Why is nothing working in the accounts pages?
I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?
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Don't Edge and Chrome both run on Chromium? Is there really a significantly difference in website rendering given they're both based on Chromium underpinnings?
Xfinity site
How can I pay my bill when this site keep displaying a can't access this page now message. I have a development background and I have major problems with the site - anyone else?
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Hey there @user_166f5q, I completely understand your feeling that you aren't receiving enough value for your $250 monthly payment. Making sure your household services are within your budget is extremely important! I can assure you that navigating our
Tired of bill going up new customers get all deals and equipment
I’m tired of paying my $250 per month bill and not receiving any benefits. I am looking at changing Internet services and would like to talk to somebody in customer retention. I have been quoted by Verizon and T-Mobile and they are much cheaper. The online system is so confusing and I don’t know wha
Question
I tried replying to this question about 5 previous times. I've tried in multiple browsers on my Windows computer, multiple browsers on my Android phone, and a MacBook. The "Sign In" button, when clicked on any of those devices wouldn't do anything. N
Xfinity My Account
The website has been about as stable for me as it's ever been over the last few months. A few days this week things have been odd with it. Again today. In getting an answer to a question I can normally access in my account (but that wasn't working this week), and chatting with a person online, they
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Internet reconnection
I believe my service was shut off for nonpayment and have since made payment. How long does it take to reconnect my service? It’s been over a half hour and nothing yet.
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Customer Service
@user_dawtjt If you look around i had the same problems for over a year. I even filed a complaint with the FCC and as Confucius says "Man who pee's into wind, will get wet" What a waste of time!! I had my whole house rewired, a new modem etc. Sadly
Chronic internet outages making me reconsider Xfinity service
My internet will drop randomly throughout the day or will slow to a crawl. It's been doing this for a few weeks and started around the time there was an outage and work being done in my area. I've tried customer support, but I've found it really hard to get in touch with a human being.
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I am glad we were able to assist. Did the articles help resolve your concern?
XB8 Modem
I have the XB8 modem and can’t connect my Blink doorbell. Talked with Blink support and was told I need to get xfinity to create a separate guest network withs 2.4Ghz. Is this possible with my modem? Can I do it myself?
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Good afternoon user_2rewy2. We would be happy to look into this for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so,
Xfinity lost my trade in
I’m getting charged 1300 dollars for devices Xfinity lost. I mailed them in and they have no way to check. I will be contacting the BBB after being on chat with them for over 2 hours and getting nowhere.
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Comcast has no idea how to resolve this issue. They keep telling people to do the same steps knowing it's not going to work. They will keep you in the loop of try this and try that to waste your time and hope you give up trying. Look at the date of t
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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3rd party email client issues
I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client
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Getting Started
Comcast has no idea how to resolve this issue. They keep telling people to do the same steps knowing it's not going to work. They will keep you in the loop of try this and try that to waste your time and hope you give up trying. Look at the date of t
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
Question
Tired of bill going up new customers get all deals and equipment
I’m tired of paying my $250 per month bill and not receiving any benefits. I am looking at changing Internet services and would like to talk to somebody in customer retention. I have been quoted by Verizon and T-Mobile and they are much cheaper. The online system is so confusing and I don’t know wha
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Customer Service
Thanks for taking the time to post in our community forums, user_76aght! I completely understand where you're coming from, and it would be awesome if we were able to allow customers to select which channels are included with their plan. Unfortunately
Please give us a la Carter channels
Please list the prices for each and every one of the channels and allow us to pick and choose the channels that we want for instance, I don’t watch the Oprah Winfrey channel nor do I watch the Hallmark Channel why should I subsidize those channels? This will give you guys better methods for targetin
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Yes indeed, that is correct, user_xjwpqx.
Device credits and being charged for devices
When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?
Question
So I would likely see them on the 2nd or 3rd bill and would receive credits on that bill for the first two payments made on those two devices?
Device credits and being charged for devices
When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?
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Cable boxes
you are billing us for 5 and we only have 4. You need to fix ut
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Customer Service
swishpan Is this a setting you would normally have access to using your Admin tool? If so, have you enabled the admin tool access using the advanced setting tab in the Wifi equipment section of the Xfinity app?
UPnP Xfi
So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?
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Greetings, user_xjwpqx! Thank you so much for choosing Xfinity and being part of our Forums' community. We’re really glad you’re here! That’s a great question. Here’s how it works: the device payment plan lets you spread the c
Device credits and being charged for devices
When I signed up for me new Xfinity mobile service I ordered two new phones. a motorola edge and a moto stylus. At the time time it said the phones would be free of charge with a 36-month device credit. But not I'm seeing on my bill and my first statement that I'm being charged monthly device fees?
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Good afternoon user_lwtnwv as long as the total past due payment has been made your service should restore instantly. Have you already unplugged your modem for 15-seconds, and plugged it back in? That can help with restoring the service if it takes l
XfinityJon
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Internet reconnection
I believe my service was shut off for nonpayment and have since made payment. How long does it take to reconnect my service? It’s been over a half hour and nothing yet.
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