Xfinity Community Forum

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Thanks for the guidance, that makes sense. I actually did have a premises technician visit recently. After that visit the connection was stable for about a week, but the intermittent outages have now returned. Since the visit, I’ve continued monitori

WorksOnMyMachine

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4 hours ago

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Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes

Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D

Question

user_dk0pcf, We would like to do everything we can to get your landline working. In most cases, it is a simple troubleshooting matter we can help you with. Please send us a direct chat message with your full name and complete service address to

XfinityAngie

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4 hours ago

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No dial tone

I got a new modem and now my phone doesn’t have a dial tone

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Formal Complaint – Unresolved Service Issue and Sales Pressure

Dear Xfinity Customer Service, I am beyond frustrated with the level of service I have been receiving. It should not take endless waiting on chat or phone just to speak with someone, and when I finally do connect, the conversation repeatedly shifts toward upselling instead of resolving the actual is

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Customer Service

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user_72duop To confirm, after changing your setting in Outlook to match what is needed for email that converted to Yahoo that @Again shared, you are still running into problems?

XfinityEricB

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4 hours ago

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Migration to Yahoo mail

Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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what the [Edited]

why is user_f5sdd8’s on MY ACCOUNT and HOW can i get this person off my account

Question

Hey there user_7e7m95 were you able to log in to your Xfinity email with the information provided by our amazing Expert @Latoque?

XfinityAlfonso

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4 hours ago

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comcast email

I have a comcast email account how do I sign into it

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Thank you @XfinityAbel , for following up I have just sent the message

user_fdvea4

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4 hours ago

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Reviewing Plan Option

"Hey guys, I’m looking for some help with my account. I’ve been a customer for about 5 years now (Gold tier) and my bill has crept up to $170/month for 1Gbps internet and two mobile lines. I own my own modem and already have autopay/paperless set up, but it looks like my old promotions have expired.

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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

EG

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4 hours ago

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No Admin page

Is it just me or is it unacceptable that there is no way to access anything to do with the modem etc without a smart phone? I would love to have more control over my own network etc but the app is so dumbed down there isnt much control not to mention id much rather have it on a browser than a smartp

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@XfinityOrlandoM I already did that and you would not come out to mark it. How do I schedule someone to get an estimate to move the line?

user_5tx5qf

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4 hours ago

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I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i

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Concern moved here to the E-mail help section.

EG

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4 hours ago

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email

How do i change my email password

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@user_5tx5qf Thanks for reaching out to us you would have to reach out to 811 dig for them to submit the request to have the utility lines marked

XfinityOrlandoM

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4 hours ago

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I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i

Question

What the "admin-tool-access" should say, but doesn't, is that the procedure doesn't work with Comcast/Xfinity gateways in bridge mode. You have to: factory reset the gateway to clear bridge mode use the app to enable admin tool access re-enable b

BruceW

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4 hours ago

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Can't Access Admin Tools via 10.0.0.1

I would like to know how to access the admin tools of my current modem. The app is of little to no help as the only Xfinity equipment that I use is the modem itself in bridge mode. All other equipment in my house is my own. So the steps to gain admin access on the modem found at https://www.xfinity.

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Service cancelation

I would like to cancel my subscription for Xfinity wifi for [Edited: "Personal Information"]. Name on account is [Edited: "Personal Information"].

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Billing

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I need to migrate to yahoo. How and when can I do so?

user_mx19r8

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4 hours ago

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Email change to Yahoo

Do I need to migrate my email to Yahoo or can I keep using xfinity?

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Still no answer AMAZING. I would not switch to xfinity BEWARE

user_jamub4

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4 hours ago

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Being charged for a phone I never received and have called 14 times with no resolving

I need help with a phone that was shipped but got damaged at fed ex and is still there. Fed ex hasn’t returned it to Comcast and I am still bent charged. Comcast is still charging me for the phone and nobody can help. 16 calls later.

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I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it. How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving i

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Customer Service

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Hello @BenjaminF and thank you for reaching out on our Xfinity Community forums to express your concerns!The link you posted (https://www.xfinity.com/support/articles/admin-tool-access) does provide correct information for most users (though it does

XfinityCliff

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4 hours ago

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Can't Access Admin Tools via 10.0.0.1

I would like to know how to access the admin tools of my current modem. The app is of little to no help as the only Xfinity equipment that I use is the modem itself in bridge mode. All other equipment in my house is my own. So the steps to gain admin access on the modem found at https://www.xfinity.

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BTW, your AI Assistant tool does not seem to recognize the fact that this is a fiber service with an Optical Network Unit before the modem. It only wants to troubleshoot the modem and then dispatch a technician. If the ONU is not getting a con

Chris_B75

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4 hours ago

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Service Outage Reports

I've been an Xfinity customer for less than a week, so bare with me on this. We are now on our second multi-hour service outage supposedly due to "network damage". Both times the outage shows up in the app and online, but they clear it and say service has been restored within about 15 minutes while

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Me too. 3 days working on this and no nearer solution. Surprised Microsoft has not gotten involved.

user_72duop

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4 hours ago

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Migration to Yahoo mail

Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema

Question

Thank you for the information @Chris_B75. We can take a look at the account and see what could be going on. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessary&bul

XfinityJeff

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4 hours ago

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Service Outage Reports

I've been an Xfinity customer for less than a week, so bare with me on this. We are now on our second multi-hour service outage supposedly due to "network damage". Both times the outage shows up in the app and online, but they clear it and say service has been restored within about 15 minutes while

Question