Xfinity Community Forum

Rewards

DIAMOND MEMBER. I claimed the 2 free Universal Studios Tickets on August 20th at the start of "Members Celebration Week" Since then I have been unable to view "Redeemed Rewards" there is a notification that states: "Check back soon. This information is unavailable at the moment, or it didn't load as

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Customer Service

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Thanks for your help. I will say that it was not a prorated bill. The charges were dated through September.

user_b2893a

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6 hours ago

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Billing issue

I cancelled everything that I have with Xfinity except for internet two months ago. The bill arrives last month, I was still being charged for Netflix (suddenly 3x the previous amount) and a piece of equipment that I had turned in with the tech. I called Xfinity and had Netflix removed from my accou

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user_qg64fb Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you have a box where cables are showing. I'd be more than happy to help you with getting a ticket opened to have that repaired. Please send our

XfinityBillie

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6 hours ago

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Outside box

Outside box is uncovered and cables are outside

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Outside box

Outside box is uncovered and cables are outside

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Customer Service

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Greetings @user_7tv1oy, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Peacock subscription, but you have come the right place for assistance wi

XfinityJeff

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6 hours ago

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Free Peacock subscription reward error

After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told

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@user_m3j7jk The reward would be for movies $5.99 and below, typically they will be older movies.

XfinityJanelle

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6 hours ago

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$1 movie benefit

How do I access the $1 movie benefit? TIA

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smooth_barracuda We expect our customers to receive accurate and transparent information every time they reach out for support, and I'd like the opportunity to make things right. Please send us a direct message with your full name and complete s

XfinityEmilyB

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6 hours ago

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Deceptive Selling - Is legal settlement the only way out??

I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement. Understanding that "too good to be true" is never true, I asked the agent multiple t

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Hello @user_0i7tby Thanks for reaching out. Sorry to hear about the damage to your sprinkler. Can you please send us a direct message with your full name and the address the damage took place at? We can get a damage claim going for you. To sen

XfinityMatthew

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6 hours ago

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Comcast damaged my sprinkler system

Comcast damaged my sprinkler system when installing an underground cable line

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Free Peacock subscription reward error

After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told

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Customer Service

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Comcast damaged my sprinkler system

Comcast damaged my sprinkler system when installing an underground cable line

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Customer Service

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Hello @user_pps2ix, thank you for taking the time to leave a post. Sorry to hear about the experience you've had since closing your account. I can certainly understand how frustrating and concerning it would be to believe your account didn't have a b

XfinityMarshante

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6 hours ago

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Never received a final bill and now sent to "collections"

I closed my account in the middle of June because of a move and my understanding from the conversation is that I owed nothing. I have not received any communications via email or text about a past-due amount or anything warning me of a final bill, until August 11 via the update text messages, which

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Deceptive Selling - Is legal settlement the only way out??

I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement. Understanding that "too good to be true" is never true, I asked the agent multiple t

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Billing

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michaelh3 Welcome to our community forum! You've reached the perfect place to get help with using the Xfinity Stream app on your LG TV. What's the model of your TV? Which part of the process is giving you issues?

XfinityEmilyB

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6 hours ago

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new TVV

I recently bought a new LG TV, I cannot get xfinity to work on it. Any way to delete the LG program on the TV?

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Direct message sent as requested.

user_stio2a

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6 hours ago

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Fraudulent Xfinity Store

I went to the Kennesaw Xfinity store just to swap out one of my cable boxes and was told I needed to have my account closed and start a new account from scratch because my initial order for cable was completed online. This sounded ridiculous but multiple employees were confirming it needed to be don

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Never received a final bill and now sent to "collections"

I closed my account in the middle of June because of a move and my understanding from the conversation is that I owed nothing. I have not received any communications via email or text about a past-due amount or anything warning me of a final bill, until August 11 via the update text messages, which

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Billing

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I claimed the reward but how do I know if a movie qualifies

user_m3j7jk

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6 hours ago

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$1 movie benefit

How do I access the $1 movie benefit? TIA

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user_r1d0md Hello there! Our team is here and happy to help. Did you start a new plan with us that comes with Disney+ included?

XfinityPeterH

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6 hours ago

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Disney +

Am I already signed up ?

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Disney +

Am I already signed up ?

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Customer Service

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Can non longer set up manual recordings

This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any

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Channels and Programming

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Let's check the account and review the billing to see what's going on with the account. Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here

XfinityThomasD

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7 hours ago

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The payment I made this morning isn’t showing for my WiFi services to be restored

My internet was suspended for nonpayment. I made a $218 payment directly through Xfinity about an hour ago. My bank shows the $218 transaction as pending and the money has been removed from my available balance, but the payment is not showing anywhere on my Xfinity account and my service has not bee

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