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"to keep our email systems streamlined." I don't understand this - I mean, if everyone's off the email servers, I guess that would make them pretty streamlined .... or is it just that the servers would then be serving only internal email for comcast
Will comcast force us to transition to yahoo email?
I transitioned one of my family's comcast email accounts to yahoo and , after much needless pain , got it to work. Sort of. Between ads, what appears to be messages in a text box on the yahoo webmail page from a reputed phishing site , and MOST IMPORTANTLY an aggressive spam filter that CANNOT BE SH
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Missing Starter Package
Xfinity, I need help. I called customer support and they could not help me over the phone. My starter package was supposedly delivered to my condo mail area, but when I went to pick up the package/modem today, it was not there. I do not have it and obviously I need a new one. What is standard protoc
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Customer Service
Closed Account Turned Over to Collections Agency
Account was closed on 9/5/2025 @ 6:26pm Pacific Time. Final payment was made and account was closed by CSR. Several subsequent calls made to Xfinity Mobile to resolve payment requests after account was closed. My credit score has been affected and I have submitted a dispute with Experian and a compl
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Billing
Hello, @XfinitySeth, this will be my last question on the Xumo Stream Box. I understand there is a one-time activation fee of $15 for the Xumo Stream Box. Is it for each Xumo Stream Box per TV?
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
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Having the issue with Disney+ freezing during commercials while accessing through Comcast/Xfinity. Is there a resolution besides paying more money?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Address for new apartment number in same property as previous not recognized
I am planning to move to a different apartment in the same property but am unable to do so with the app because my new address is not being recognized as valid.
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Your Home Network
Thank you for reaching out to us here user_hu54k3, I am very sorry to hear the event was not as successful as it could/should have been. We take this very seriously, and want to address your concern. Please send our team a direct message with
Horrible experience
We had our milestone 25th anniversary Radiothon for the Children’s hospital planned for A YEAR. They even came out on Monday and installed the phone lines for us to use the following two days. These were set up for people to call in and make donations. They failed to mention that those very phones w
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Cancel
I canceled my service on February 22 but I’m still being billed. I have moved and I have Xfinity in my apartment, but my old account is for some reason still active.
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Your Home Network
user_41rk82 Awesome, please feel free to share!
Can’t cancel my account, being stonewalled by all support. Cannot cancel billing because it’s intentionally and negligently obfuscated.
Do not respond to me unless you are a human capable of solving my problem, i don’t want to jump through broken hoops to deal with something that can be one button. If i can upgrade service and all of that in one click, so can you allow me to cancel, and it’s been anything but one click away if anyth
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@pinksparkletini Thanks for adding to the thread. You need symmetrical download and upload speeds to qualify. If you have Gig speeds for example, both the download and upload have to be Gig speeds.
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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Hey there user_oouv8i 👋 We appreciate you being a member of our Xfinity community! I know how annoying a bunch of unwanted push notifications can be, so I'd like to help any way I can! Can you start by letting me know what kind of ads you're seeing
SPAM ADS ON LOCK SCREEN
I just got this samsung galaxy and i am infuriated that my phone is spammed with random ads on the lock screen, and i have to click and view them to get to my phone WHICH WASTES MY TIME AND ENERGY I already turned off every [Edited: "Language"] notification i can find and still SPAM.. this totally [
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Horrible experience
We had our milestone 25th anniversary Radiothon for the Children’s hospital planned for A YEAR. They even came out on Monday and installed the phone lines for us to use the following two days. These were set up for people to call in and make donations. They failed to mention that those very phones w
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Customer Service
@hsciii, We would like to look into this more for you! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to loo
rewards
I am a diamond member not that it matters. I get a pop up saying “xyz” reward is available. I click on it, get to my rewards section and the reward is not there. I go back a couple minutes later, it says all rewards are redeemed for xyz. What is the point of even having an alert to nothing and then
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Should, but doesn't. I just get to a screen that requires adding a credit card. Not gonna add a credit card to redeem a coupon unless I actually go over the amount ... which I am not doing. Misleading offer.
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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Hi, How do I find out if I'm eligible?
New Gateway request
I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that
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@XfinityShawn I had actually just had someone help me with my problem today. I have my account on seasonal hold. However, i think i missed the feedback part of the call and if possible id like to leave positive feedback for the caller who had assi
Can’t cancel my account, being stonewalled by all support. Cannot cancel billing because it’s intentionally and negligently obfuscated.
Do not respond to me unless you are a human capable of solving my problem, i don’t want to jump through broken hoops to deal with something that can be one button. If i can upgrade service and all of that in one click, so can you allow me to cancel, and it’s been anything but one click away if anyth
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@user_8xs7h5 wrote: "The data usage overview doesn't display far enough back to verify when the last courtesy month was ..." Clicking the "Show Table Data" link on https://customer.xfinity.com/#/devices#usage should show the usage for the last 12 mo
Why am I being denied a courtesy month, which is due to me according to my agreement?
I exceeded the data cap in Dec 2025, for the first time in over 12 months. The Usage page message changed to "You have just used your courtesy month". I was billed for the data overage in full in February, despite chatting with a customer service rep before the autopay was processed and being assure
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Thank you for reaching out to our team here. Have you been able to activate that Apple TV subscription at the https://xfinity.com/activate-apple Site?
XfinityJohnG
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Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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