Xfinity Community Forum

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Adding in... after LOTS of troubleshooting it's pretty clearly a Device ID (IMEI) mismatch.

user_pzirwb

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11 hours ago

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RCS Activation Waiting Forever

Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem

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RCS Activation Waiting Forever

Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem

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Devices

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Also tried getting a resolution with Xfinity Assistant, but that also hasn't worked.

user_f3shk0

commented

11 hours ago

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Error code APPS 04036 when trying to connect to YouTube using voice remote

Other apps (Netflix, Prime) are working nornally, but for the last 3-4 days error code APPS 04036 pops up when I try to bring up YouTube. I have tried turning off and on, unplugging the box, and a system refresh.

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Phone number to my account

user_u9p0oz

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11 hours ago

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Change phone number

How do I change my phone number

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I am not able to create a new Xfinity ID. When trying to create a new Xfinity ID, I get a text and enter the code. I then get taken to a screen that says "This information doesn't match our records". Trying again yields the same result. I changed the

user_uu06s0

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12 hours ago

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"Access not Authorized" on app and unable to sign in on website

Signed up for internet service for a new apartment and made a new account. Was able to select a plan and set up an appointment time, but then tried to sign in to my account to set stuff up and move my appointment time and I cannot sign into the account. On the app, I sign into my account, but I keep

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I am having this exact same issue with an XB8 that I just picked up from Xfinity Store. After enabling bridge mode, and logging into the modem locally, the modem's admin page has a few things missing. 1) The Bridge Mode: toggle is missing 2) The enti

user_zj96z6

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12 hours ago

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xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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user_tj6uax I assure you, we do not contact our customers proactively to offer promotions. This was definitely a scam call.

XfinityDilary

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12 hours ago

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I was offered "promotions" from "xfinity" who were prying for Name DOB SSN

I was called and offered by xfinity to reduce my monthly fee, but was very casually asked for personal information. They said they needed to verify my name, birth date, and social security number. When I asked for verification that they were from xfinity, they gave me a Name and some ID number. I ha

Question

user_kvpyn4, I thank you for reaching out here on the Xfinity forums. Congrats on the new construction. That certainly sounds exciting : ) I understand you need a new drop installed from the pole to the home, and we can help get this started. Is

XfinityVianney

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12 hours ago

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Coax from street pole to side of house

Am I able to request Comcast to run coax from street pole to side of my house for new construction? There is a conduit exposed right now that can be use but it will get buried. So hoping Comcast can run a drop from street pole thru the conduit? If so - what would be best way to request?

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Billing increase

I spoke to a rep this morning regarding my bill increase she told me she was gonna call me back later with info on finding a more affordable plan. I got no call back. She even asked what’s a better time to call me. Still no call. I gonna have to cancel my service I can’t afford this increase because

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Customer Service

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user_0pbgfl thanks for reaching out and sharing your experience working with our XM team member. This is wonderful to hear that they were able to get things addressed for you. Going forward, what additional questions or concerns did you have for us?

XfinityMarcus

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12 hours ago

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To do a survey of customer service

Want to do survey of a member of your customer service agent

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I called Xfinity Moble customer service, spoke to Minnie and she took care of my problem and was a really positive and professional agent. Thanks Minnie

user_0pbgfl

commented

12 hours ago

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To do a survey of customer service

Want to do survey of a member of your customer service agent

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Ok I sent a direct message

knightrap

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12 hours ago

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2 addresses on my account

My account is showing I have service at 2 addresses. How can I remove the other address from my account

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user_pop1dn thank you for using the Xfinity Community Forums page to reach out today. We are definitely able to address damage claims, if our team is able to determine that the damage was caused on our end. Definitely don't hesitate to follow up with

XfinityMarcus

commented

12 hours ago

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Notification of Damage

NOTE: This message is for notification only, final determinations are pending. Xfinity sub-contractor performed cable work on my property. The day after they left, I had a major sewer back up, requiring immediate plumber assistance. The back up was caused by a broken city sewer tap. If the cable wor

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How would i go about checking on the validity of their employee IDs? I don't know why scammers would have called me back after the first time I showed skepticism. I'm more leaning towards this is just a bread dead promotion from xfinity, and now yo

user_tj6uax

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12 hours ago

to the conversation:

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I was offered "promotions" from "xfinity" who were prying for Name DOB SSN

I was called and offered by xfinity to reduce my monthly fee, but was very casually asked for personal information. They said they needed to verify my name, birth date, and social security number. When I asked for verification that they were from xfinity, they gave me a Name and some ID number. I ha

Question

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Error code APPS 04036 when trying to connect to YouTube using voice remote

Other apps (Netflix, Prime) are working nornally, but for the last 3-4 days error code APPS 04036 pops up when I try to bring up YouTube. I have tried turning off and on, unplugging the box, and a system refresh.

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X1

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All email going to spam folder

Since yesterday all of my email is going to my spam folder. Even when I add an email address fo 'Keep', a copy goes to the spam folder even while one is in my inbox. I've disabled all of my filters that would send emails to spam. I normally use Outlook to filter but this happens even when Outlook is

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Email

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sporadically slow speeds on gig plan

I'd prefer to create a support ticket, but it looks like that's not possible through you website. I pay for gig speeds, and most of the time or connection is fine. Periodically, especially between the hours of 5-8pm, our speeds drop to < 10Mbps, making it mostly unusable at the times we want to use

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Your Home Network

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knightrap Thanks for confirming! I would be happy to take a look at the issue on our end to see if we can help. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: C

XfinityJeniece

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12 hours ago

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2 addresses on my account

My account is showing I have service at 2 addresses. How can I remove the other address from my account

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Hello @user_yd6bzz, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if differ

XfinityChelseaB

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12 hours ago

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Xfinity Gateway Not Delivered

I received an email stating that my Xfinity Gateway has arrived but I do not have it. Furthermore, I did not ever receive an email containing a tracking number or even through what service (FedEx / USPS / etc;) that it was being delivered through and so I have no way of seeing where the package was

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Okay, thank you for the information. I would be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the

XfinityJohnG

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12 hours ago

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Xfinity app on all devices only records in real time will not record schedule when it’s set it doesn’t record

So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on

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