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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only
Hello, I would like to cancel my old Xfinity Internet service at this address. I have moved my Internet service to a new address, so I only want to disconnect the old service.
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I am having the same problem. Only use my phone for email and out of the blue I see failed login and have to reset my password. I too am getting very frustrated. I hear that we are all going to be setup with yahoo accounts but when will that happen?
Frequent password resets required
In 2026, Xfinity has required me to change my password 15 times!!!!!! There is absolutely no reason why this should be happening. I have two step authentication and no one else has access to my cell phone. It is with me at ALL times in my pocket. When I change it, it CANNOT be any password I have ev
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Underground cable installation
Since August 4th a tech came over and told me that my area of where I live is new and requested for underground bury installation to connect my house to the black box across the street. He also mention that the process will take 14 days and I would know that the whole thing will be done if there's w
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user_uf5dc7, Hi there! Thanks for reaching out, and I can definitely understand wanting to know when your equipment will be ready for pickup. In most cases, you'll receive a follow-up email or text notification once the Xfinity Gateway is ready for p
Store Pickup
I opted to pick up my Xfinity Gateway in store a days ago but I haven't gotten anything after the "Your Xfinity order has been confirmed and will be ready for pickup soon" text. How long does it usually take for in-store pickup?
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user_7w2udd I'm happy to provide troubleshooting steps that may help not only you, but other community members who may be experiencing the same issue as well. Can you confirm that you're connected to your home network? If you haven't already, p
Now streamsaver plan guide does not show live channels.
Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV
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Indeed, I mentioned that i've been without a phone now.For almost four days, and I have to go till probably monday, or tuesday, to have them.Figure out how to activate my phone.I'm done with you so I want to cancel everything.Please take back this ph
I want you cancel everything, but my landline
So I've had a few complaints about xfinity in the past few years. I haven't had voicemail for like 5 years. And they can't seem to fix that. No credits like promised, so they tell me to get a new phone. I buy a new phone, and now they can't. They can't activate that correctly. I want to give them th
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user_ztuw62 - We don't want to lose you as a customer. Let's chat. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversati
Cancel my service
I need to cancel my service and the fact that you are trying to require me to speak to a member is absolutely unacceptable. Please respond and cancel my service.
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I want you cancel everything, but my landline
So I've had a few complaints about xfinity in the past few years. I haven't had voicemail for like 5 years. And they can't seem to fix that. No credits like promised, so they tell me to get a new phone. I buy a new phone, and now they can't. They can't activate that correctly. I want to give them th
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Devices
Store Pickup
I opted to pick up my Xfinity Gateway in store a days ago but I haven't gotten anything after the "Your Xfinity order has been confirmed and will be ready for pickup soon" text. How long does it usually take for in-store pickup?
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Customer Service
Xfinity needs to figure out how to get the NFL Network and Redzone back soon or reduce my bill.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
We pay extra for NFL and college sports. If it doesn't come back will our bill for the enhanced sports package be lower? We don't care about most of the other channels like MLB or NHL so there's no way we would keep this at its current cost just for
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Xfinity stream app error code tv app-00100
Cannot get on the Xfinity stream app on any of my tvs
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Xfinity Stream Website
Greetings, user_pbpksi! Thanks for posting on our XFINITY Community forum with your promotion renewal concerns as well as your recent customer experience. This is not the seamless experience we aim to provide. We will ensure your feedback is heard to
Why can’t I ever change my plan without being harassed on the phone
Lost my promotional price, went to change it online (didn’t work of course love that sales tactic) so I go call to change it and I have to argue with a sales person for 20 minutes to change my plan to how I want it because I told him I don’t want any promotional offers, seriously considering changin
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user_o1mem8 I am glad to hear that resolved the issue! Please let us know if you have any other concenrs we can help with.
Apps 04036
Since approximately 7/18/26 I am unable to log into my hbo max app - get message sorry we're having trouble with this app, restart cable box and try again . Along with error code APPS 04036. Cleaned the cache, refreshed and restarted cable box multiple times - still not working. Not havingI problems
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user_utglxw Hi there! Thanks using our Forums as a tool to contact us and we are happy to work with you to look into your data usage. I do see how that spike can be concerning and we assure you that you came to the right place for help. To get starte
XfinityJorge
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Title: Data meter showing 361% of cap in 6 days — two conflicting totals, no explanation from chat support
I'm looking for help from the Digital Care Team on a data usage measurement that I don't believe is accurate, and that front-line chat was unable to explain. The situation: - Six days into my current cycle, my usage dashboard reports 4,442 GB against a 1,229 GB allowance (361%), with $100 in overage
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