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@XfinityRay​ My IT guy fixed it. It cost me $300 to access my account.

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My cybersecurity software will not allow me to access my account. My bill is due this week.

My cybersecurity software will not allow me to access my account. My bill is due this week.

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Unable to returned equipment purchased through xfinity

I purchased Storm ready wifi wifi xtender with xfinity and it only worked for a few weeks last year in march. I been trying to returned equipment for a year. Customer service keeps sending me to corporate store and corporate store sends me back to customer service and they don't assist

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Equipment

I have equipment to return.

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Perfect! We will check in with you as well to see how everything is going.

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Thank I ordered my battery.

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WiFi Pro Extender battery

Where can I purchase a WiFi Pro Extender backup battery?

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the Service tech was just here. He ran a new line from the pole to the house. I am going the monitor it for a few days and see if this fixes the issue.

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

Question

@user_95kk7n @XfinityJustinC Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these pu

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6 hours ago

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Internet Service Issues

I need to file a complaint. We have lots of Xfinity Internet outages. Many say they are maintenance, which they don't allow credit for. One was for several hours on a weekday, and there was no prior notice provided. As a remote worker, I need at least 48 hours notice so I can make other plans. Also,

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Cancel services

I need to cancel my Xfinity services.

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Gift Card Missing Funds

My card had a balance of $8.68, now nothing. Can't get balance. Help

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Xfinity Techs Fail to Fix Issue Time and Time Again

Ive had 2 Technicians come out for the same issue and they've still failed to resolve the issue contacted for. Ive been losing connection to WiFi for over a year now due to high packet loss and slow signal.Both techs that came out tested the tap from the Junction Box right outside my home, and showe

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@user_tof299 Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversati

 commented 

6 hours ago

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Hitron CODA56 on 2Gbps Plan - Not Provisioned for Next Gen Upload - OFDMA Channels Disabled

Hello Digital Care Team, I require escalation for an advanced provisioning issue for my customer-owned modem. Modem: Hitron CODA56 (MAC: [Edited: "Personal Information"]) Plan: 2 Gbps "Next Gen" Speed Tier Problem: My new, Xfinity-approved CODA56 is not being provisioned correctly. Download speed is

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Hello @strongman85 remodels are exciting! We would like to help you with this process to get started.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on th

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Need to relocate the overhead cable line due to remodel

Due to construction at my house I need to change where the Xfinity internet cable line enters my house. We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with this?

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