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@XfinityAngie It doesn't work for everyone Angie. See my post about the iPhone SE. At the very least, you add the option to change my wifi online!
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
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What are you even giving me a warning about? I've been victimized by your employee and you're giving me some sort of warning? And what direct messages am I sending? I was contacted by someone in your Security Assurance department and have spoken with
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Outgoing Comcast Email is being marked as spam; Multiple calls to Security Assurance have not helped
My wife and I both have comcast emails. We both are now in a situation where we can receive emails from all sources but cannot successfully send outbound emails outside the comcast domain. The problem started when we were traveling in Australia so there was a thought that it was a location issue but
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It doesn't work for everyone. The iPhone SE have two option under Display Zoom, default and larger text. When I change it to larger text, I can't even see the purple box. reducing the text size doesn't help either. Xfinity NEEDS to fix this!
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
Question
Doesn't feel like much of a "reward" or "free" when you have to pay $360/year for the free smartwatch. Why even bother putting out a presss release for this if it was going to be this half-baked?
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Concern moved here to the Xfinity App help section for assistance.
new xfinity app too large for my phone
when will you fix the xfinity app to allow smaller phone to edit wifi settings? The popup is so large the Share in the purple box is at the bottom of my screen. I CANNOT access "Edit WiFi settings"!
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Same. Called and was offered NOTHING. I have been a customer for at least 25 years. I am done. Just have to figure out what to switch it to.
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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Not only have they NOT fixed that problem with the Xfinity app, NOW they have removed the ability to edit my wifi setting online. I had to call Xfinity to have THEM CHANGE my wifi settings. This is ridiculous! The programmers came up with a pop up s
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
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equipment
hi, i got an email saying i have equipment to return but when i log into my account it does not show i have any devices to return. please advise.
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Customer Service
Trying to get 2 gig speed paying for
I have fiber internet. My optical network terminal has power in, fiber in, and cat out. (unlike normal cable "out") I have the xb8-t 2 telephone ports/3 one gig ports/1 2.5 gig port (marked in red), and one cable "in" . Correct installation is from OPT to xb8-t with cat cable provided by installer .
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Your Home Network
Peacock premium acceas for diamond subscriber
how do I access peacock premium? I am currently an xfinity diamond account holder which states that I should get have peacock premium for no extra cost, when I log on to the peacock app it does not show me as having premium membership to peacock just a standard membership and states to receive premi
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Customer Service
new xfinity app too large for my phone
when will you fix the xfinity app to allow smaller phone to edit wifi settings? The popup is so large the Share in the purple box is at the bottom of my screen. I CANNOT access "Edit WiFi settings"!
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Xfinity App
e SIM impossible to get without paying full price of my IPHone 17 pro
Hi, I bought an iPhone 17 Pro months ago (The day it was released) at Xfinity Crystal Lake, Illinois. I'm French and US legal resident. I have 3 cellphone lines with the highest subscription and the Internet at my house. I hade Comcast/Xfinity internet in San Francisco between 2010 and 2015, and in
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Devices
user_uai22p - Hello. Our team is here to help. Thank you, @BruceW. What model modem are you using?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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user_uai22p - Our team is here to help. What model modem are you using?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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@XfinityRaul Found the icon and tried to DM but only able to put in partial sentence about 12 minutes ago. How long for reply?
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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OMG...They told me I was getting a Credit
I don't know if I'm in the right spot or not but they way I've been treated, not just from a terrible service perspective, including putting me on an internet plan that they know my modem cant support, but also telling me I was getting a credit, TWICE, and nothing appears on the bill. They just lie
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Customer Service
I'm giving an update on this, because they tell you to send them a private message like they are helping you and they don't. Still same problem, they have not fixed this problem since I posted days ago, now I have a service for a new carrier i paid f
user_q2ooha
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Xfinity Now Mobile.
[Edited: "Solicitation"] First off, you could never, EVER talk to a person via phone.You only can chat you have no choice and postpaid mobile , won't help you. Just like the previous person i have an account I have service, phone is working, but on the app it wants me to buy new service see my infor
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