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Hi there @user_ssdrhk, to confirm are you streaming directly from your smart TV or do you have a X1 cable box connected? If you are using the Max app built directly into the TV instead of the Xfinity box, go to your TV's Settings > Support > So
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Closed
Add name to billing statement
I need to add another name to my billing statement, as we both need a proof of address.
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Customer Service
Customer Service Complaint
Whom can I speak to regarding a poor customer service complaint. I have the copies of thr chat log. The agent stated that they did not make derogatory comments. But recordings and screenshots do not lie. Whom can I speak to regard this. Just poor service.
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Customer Service
I also switched to the new Gig plan with the Peacock and Disney+ Hulu bundle. Peacock got activated, but for the Disney+ Hulu bundle, there is no option showing up to activate it. After repeated calls with customer care, they finally mentioned that t
Hulu/Disney+ Activation issues
No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us
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Greetings @Nanaof7, and thanks for replying on our Xfinity Forum thread. Thank you for your incredible loyalty to us! We truly appreciate your Gold Membership with Xfinity and value your business. As part of the Xfinity Family, we hope you’ll t
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
Xfinity Error caused Disconnect Service
I have been on the phone with 8 different people and hung up on several times. I had a loss of income and arranged an installment plan with an agent who waived the initial down payment. My monthly installment plan was supposed to start this month (May 2026), my bill is due 18 May, my bill statement
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@5696mimi I am having the same problem too.
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
Question
Gateway Admin tool
I am attempting to get into my routers advanced settings to change the NAT type from strict to open however I am unable to login to my gateway admin tool. My password is correct and I’m using the prompted ‘admin’ username and it keeps saying incorrect username or password.
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Customer Service
The installment plan was set up last month to start this month with no down payment starting 18 May. But somehow and all of a sudden an initial down payment has been added on and is due today which is why my account was suspended. Even though the bre
Xfinity Error caused Disconnect Service
I have been on the phone with 8 different people and hung up on several times. I had a loss of income and arranged an installment plan with an agent who waived the initial down payment. My monthly installment plan was supposed to start this month (May 2026), my bill is due 18 May, my bill statement
Question
We appreciate you taking the time to reach out here on the community forums, user_rr57t5! You may be able to get around this issue by clearing the cache and cookies in your browser or trying to make the payment in incognito mode. Please let us know i
Payment question
I am unable to pay my bill online. I am receiving the 'make a payment in person' error. What are tjr steps to resolve this? This is becoming an issue.
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Hey @MardiK. Thank you for visiting our official Xfinity Forums Community support port. We appreciate you taking the time to leave your feedback on the recent Xfinity Email to Yahoo Mail transition. Once the transition has taken place, you would be u
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Why do emails sent to junk or delete folders keep coming back to my inbox?
Why do emails that I delete or move to junk keep coming back to my comcast emails, some 2025?
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Plan
Payment question
I am unable to pay my bill online. I am receiving the 'make a payment in person' error. What are tjr steps to resolve this? This is becoming an issue.
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Billing
Accepted Solution
Garcjat Thanks so much for giving us the opportunity to assist you with your billing concerns, please reach out to us again if you have any other questions we can help with!
Promotional Discount
Hello! I've been using your service for quite some time, years now. and on the 19th my Promotional Discount expires, and bumps me from $50 to almost $120, this is not a price I am comfortable with as I'd be essentially paying almost three months worth in one month. Is there any possible way I can ge
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Help me. IMAP Comcast password. What is it? Can I change.
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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user_tomu33 Depending on the equipment and Advanced Security, the option may not be available. With our gateways, they are setup to automatically switch between bands to provide your devices the best connection.
Split wifi
Good day, why is it not recommended to split WiFi bands to 2.4and 5 ghz. does it compromise data or have an extra cost?
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Good afternoon Jmaze27. You have reached the right team. Here is some information on the installment repayment plans. It will provide you the steps to verify if you are eligible to set up the installment plan. Please let me know if this helps, and if
Xfinity Error caused Disconnect Service
I have been on the phone with 8 different people and hung up on several times. I had a loss of income and arranged an installment plan with an agent who waived the initial down payment. My monthly installment plan was supposed to start this month (May 2026), my bill is due 18 May, my bill statement
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WiFi relocate
Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?
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Your Home Network
user_i8iaql, hello there and thanks for reaching out. I want to apologize about your experience. I understand the need for those applications because I use them almost daily myself. Have you performed any self started troubleshooting?
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
Question
Hey @Prjoshy, Thank you for visiting our official Xfinity Forums Community support page. To first gain initial access to the Admin GUI, you would need to enable access via the Xfinity App. You can learn the steps needed to do this by visiting our 'Al
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Gateway Admin tool
I am attempting to get into my routers advanced settings to change the NAT type from strict to open however I am unable to login to my gateway admin tool. My password is correct and I’m using the prompted ‘admin’ username and it keeps saying incorrect username or password.
Question