Xfinity Community Forum

@user_w6328p, thanks for taking the time to post on our Xfinity Forums. As of November 7, 2025, Willow is no longer available for purchase for new customers. Existing subscribers can keep the channel in their line-up, but if removed it cannot be re-a

XfinityAbel

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12 hours ago

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Willow

Is WILLOW. No longer available for add on as a standalone channel?

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@user_064p16 After an hour on the phone with a customer rep, and approval by his supervisor, I was offered a $50 account credit with a confirmation code. It was supposed to be on my account by April 14. It is still not on my account. I

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12 hours ago

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Xfinity offered me a credit with a confirmation code and now won't give me the credit

After an hour on the phone with a customer rep, and approval by his supervisor, I was offered a $50 account credit with a confirmation code. It was supposed to be on my account by April 14. It is still not on my account. I called about it this weekend and was told that they would not give me the app

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I have similar issues with Paramount, but Disney+ is fine. What box are you using ?

Tek

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12 hours ago

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Disney plus and Paramount plus apps freezing

Both apps may be watchable for a few minutes, then constantly buffer and then freeze.

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Xfinity offered me a credit with a confirmation code and now won't give me the credit

After an hour on the phone with a customer rep, and approval by his supervisor, I was offered a $50 account credit with a confirmation code. It was supposed to be on my account by April 14. It is still not on my account. I called about it this weekend and was told that they would not give me the app

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Customer Service

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Not Accessibility/disability related. Moved to Customer Service.

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12 hours ago

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Channel 7

Paying for cable and not being able to watch channel 7 when will this be resolved?

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Greetings @Miguel650, and thank you for reaching out to us on our Xfinity Forum. While the removal of NFL Network doesn’t automatically lower package pricing, you can review any current offers available for your address using our Plan Builder.

XfinityMelinda

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12 hours ago

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Better Plan Options

With NFL Network being discontinued, plans are out there for cheaper price?

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Help with expired prepaid card.

I have an expired prepaid card with a balance I need reissued.

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Customer Service

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@user_e75hg7 I must add, this is a new install (less than 1 year old) that ran absolutely fine at 1200Mbps on a previous modem.

user_e75hg7

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12 hours ago

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Motorola MT8733 issues with Upstream and downstream speeds on 2000Mbps plan

I just recently upgraded my plan and in turn replaced my Netgear C7000 to a Motorola MT8733 in order to support the increased speeds. After a couple interactions with both chat support and phone support, all they have done is send reset signals to my modem. There seems to be a 2 year old post from a

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@BruceW Web browser based speed tests indicate I'm capped at 6mbps upload speed. This occurs both when there is only one device on the network or multiple. I get the following message in the website you mention above: Motorola MT8733 Wireless G

user_e75hg7

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12 hours ago

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Motorola MT8733 issues with Upstream and downstream speeds on 2000Mbps plan

I just recently upgraded my plan and in turn replaced my Netgear C7000 to a Motorola MT8733 in order to support the increased speeds. After a couple interactions with both chat support and phone support, all they have done is send reset signals to my modem. There seems to be a 2 year old post from a

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Better Plan Options

With NFL Network being discontinued, plans are out there for cheaper price?

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Customer Service

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Hello @user_iuyh0a! I wish I had better news, but Xfinity isn't set up for authentication on the Braves.TV app just yet.

XfinityQuemekia

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12 hours ago

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Atlanta Braves

I have access to channel 1254 on Comcast and can watch game live from home. However, I cannot DVR the game nor access the game when I am out of my home network. I have plenty of DVR space, have reset our connection, and have been able to access all other channels outside of my home network. I was on

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Visa gift card never received

I was promised a Visa gift card to pay off my previous mobile service for switching services to Xfinity. It’s been since March 3rd and several times contacting customer service on this matter and was told it should be resolved within 5 to 7 days days and now it’s been over a week and nothing. If I w

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Plan

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Paramount + is the only subscription that doesn't work. Has always been a issue thru xfinity. Wish they would quit saying it's our fault and acknowledge that it's a issue on their end.

user_4hc7pv

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12 hours ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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Hello there, just wanted to follow up to see if your network issues has been resolved?

XfinityDuron

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13 hours ago

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Newsmax Channel Constantly Freezing

Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity

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@alphapete Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329

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13 hours ago

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Legacy Email Password Reset Loop – Closed Account – Cannot Locate Records

I had Comcast service in my homes for 20+ years here in the Atlanta market and moved about five years ago to a new location where I have fiber optic Internet connection. My service provider is AT&T. Comcast policy allows me to maintain my Comcast email address which has worked well for years. Someho

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@user_gwfxcw unable to log into my email! [Title edited: "Personal Information"] Can you give more information about what the problem is?

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13 hours ago

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Email Login [Edited]

unable to log into my email! [Title edited: "Personal Information"]

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@user_ftxx0f Thanks for reaching out to us regarding your account. I would be more than happy to assist you today and take a look at your account for any better plan options. Please send us a direct chat message with your full name and complete serv

XfinityCarolyn

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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@user_io6ufk Do not like Yahoo email it's terrible want to go back to Xfinity can't seem to do it You won't be able to return to Xfinity since you've migrated to Yahoo. Tell me what you don't like about Yahoo! Mail and I might be able to help you

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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I have been a loyal Comcast customer for decades and in turn get treated with price increases every year for less channels. You charge me extra for red zone so where’s my refund? Horrendous customer service !! The last straw !!!!!!!!

user_ftxx0f

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13 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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@opjose What does the Yahoo migration message look like?I received an e-mail that has an embedded link to [Edited: "Possible malicious link"] which looks suspicious to me.Could someone confirm that this is not a valid message?Thank you This is wha

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13 hours ago

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What does the Yahoo Migration e-mail look like? Is this site a scam?

What does the Yahoo migration message look like? I received an e-mail that has an imbedded link to [Edited: "Possible malicious link"] which looks suspicious to me. Could someone confirm that this is not a valid message? Thank you

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