Xfinity Community Forum

Hi, @user_9f3z9s! Congratulations on your new place! I hope you are getting settled in and that the move went smoothly! We can assist you with your account here. Please send us a direct message with your full name and complete service address to &ldq

XfinityRay

commented

4 hours ago

to the conversation:

0

U

I’m trying to cancel my account

I’m trying to cancel my account because I moved away and the place I moved into already has Internet provided. Every time I call to have my account shut off they hang up on me. I am becoming very frustrated

Question

Hi there, @user_07qoi5! The message will normally update after 30 days automatically. In those 30 days, there is an option for a referral message to direct callers to your new number. When a new number is not provided, you can hear that message inste

XfinityRay

commented

4 hours ago

to the conversation:

0

U

voicemail after landline cancelation

“I am not reporting a dialing problem. This is a recently disconnected Xfinity Voice number. Callers currently hear ‘Your call cannot be completed as dialed,’ which makes them think they dialed incorrectly. I need the number’s intercept treatment changed to a definite disconnected-number announcemen

Question

U

Pole transfer after Atlantic City Electric

Atlantic City Electric has installed a new that was hit at my residence please transfer so we can contact verizon to relocate and remove the old pole. Thank you

Question

•

Customer Service

8

1

0

U

Done. Thank you for your help!

user_gco71

replied

4 hours ago

to the conversation:

0

U

Moving utility box

Hello, I am moving to a new address to a new home currently under construction. The utility box placement is in the way of our planned driveway and looking to get it moved. Does anyone have recommendations on how to go about requesting the utility box to be moved? It has already been hit multiple ti

Question

U

So when can I expect a response?

user_7owq9c

replied

4 hours ago

to the conversation:

0

U

Equipment Retun Label

I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou

Question

M

Had a Payment Arrangement Set Up...Just to Pay For the Same Bill Twice

I am hoping that someone from Xfinity who has the ability to actually help will see this, because my experience with customer service has been completely unacceptable. I have been going through financial hardship, so I contacted Xfinity in advance and arranged a payment plan for my July bill. Fortun

Question

•

Billing

10

1

0

@user_blr51 I would recommend reviewing our How to view your Xfinity bill online for steps to find your current month's statement. Once you have that pulled up navigate to the 3rd page and you'll be able to see if you're currently on a promotion. You

XfinityBradM

replied

4 hours ago

to the conversation:

0

U

pricing increase insane

i would like to have a chat with a live person who work in this company to understand the reason of the increase of my bill in almost the double.

Question

User_8bs01h I want to make sure I understand the situation so I can recommend the best step to take. Are you saying that you have recorded episodes from the past and when you record the reruns of those same episodes airing now, they take place of the

XfinityEmilyB

replied

4 hours ago

to the conversation:

0

Excessive ads on dvr recordings

In the run-up to the 3rd season of The Ark, I've been playing the previous programs, saved on my X1 DVR. They have become unwatchable! In the past, saved recordings have matched the broadcast that was recorded, including its ads. (So, they had political ads for elections in the past.) Now, current a

Question

OK, we will check in on you one more time before we close it out. To allow a few days to go by with the higher speeds. Have a great rest of your day.

XfinityVictor

replied

4 hours ago

to the conversation:

0

U

Ubiquiti UCI stuck at 40Mbps upload

I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

1

U

Equipment Retun Label

I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou

Question

U

Router

Router goes out constantly

Question

•

Your Home Network

14

0

U

Not by Gugun. I had to hang up eventually because we were just talking in circles, and I was not getting the answers I needed. I was able to get the concerns resolved in store later that day, though.

user_2tzi0k

replied

4 hours ago

to the conversation:

0

U

Awful Phone Customer Service Experience

I had a very unhelpful phone conversation with a phone representative from Xfinity yesterday. I felt spoken down to and upsold. After speaking to a representative in person, I can confirm that I was being upsold and lied to. I called to ask questions about cancelling my service, as I am moving withi

Question

Hi there, @user_qfhthg! I am sorry to hear you are feeling that way. We appreciate your patronage with us and are glad to further help. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good

XfinityRay

replied

4 hours ago

to the conversation:

0

U

pricing increase insane

i would like to have a chat with a live person who work in this company to understand the reason of the increase of my bill in almost the double.

Question

U

I’m testing this right at the router. Unless you’re willing to install proper fiber (FTTH) to my house, then I’m good for now. You can close it. Thanks!

user_twk15

replied

4 hours ago

to the conversation:

0

U

Ubiquiti UCI stuck at 40Mbps upload

I’ve got a 2 gig plan (my account says ~2300 down and ~300 up), but my brand new Ubiquiti Cable Modem is stuck at 1400 down and 40~43 up (the upload is what I’m concerned the most). I tried help representative and they are 100% certain this specific modem is not capable of higher speeds - they doubl

Question

Good day user_5c7k08 👋 Thank you for joining our community! I know price increases are never anything we want to see, especially when they come out of nowhere. We never want price increases to come unexpectedly, which is why we always include the en

XfinitySeth

commented

4 hours ago

to the conversation:

0

U

pricing increase insane

i would like to have a chat with a live person who work in this company to understand the reason of the increase of my bill in almost the double.

Question

@naholub Is there a drop amplifier on the coax cable line leading to the modem ? If so, try removing / bypassing it and see. If not, you can try installing a -6 dB forward path-only attenuator pad such as this one on the coax port on the rear of th

EG

commented

4 hours ago

to the conversation:

0

N

T3 time-out error

Apologies if this thread is redundant, but similar issues seemed to be resolved through private DMs. From the start of the month until now (the 12th of July, 2026), I have noticed a severe decline in connection quality and stability. I have tried power cycling my modem and router and checking the ca

Question

user_ez5kb9 Thank you for reaching out! The Xfinity app can help our members with the removal of customer owned equipment. However, since you do not have access to the Xfinity app currently, we can help have the equipment removed for you. Please send

XfinityMartyR

commented

4 hours ago

to the conversation:

0

U

I need to delete an old modem from my account

I activated a new modem (customer owned). I need to delete the old one. I can't use the xfinity app. You guys won't let it run on Android 11 anymore.

Question

U

New plan

I changed my plan yet my bill still looks the same when will I see a change on here

Question

•

Billing

11

1

0

Hey there, @user_2tzi0k, thanks for reaching out through Xfinity Forums regarding your customer experience. This is definitely not the customer experience we want you to have. I would be happy to submit feedback for the agent you spoke with. Was ever

XfinityJeniece

commented

5 hours ago

to the conversation:

0

2

U

Awful Phone Customer Service Experience

I had a very unhelpful phone conversation with a phone representative from Xfinity yesterday. I felt spoken down to and upsold. After speaking to a representative in person, I can confirm that I was being upsold and lied to. I called to ask questions about cancelling my service, as I am moving withi

Question

U

Plus my email fot comcast.net for my business account has not been working ..I couldn't get emails for over a week.. I had to wait to reboot 2 times. That took two days then finally got someone on the phone to fit

user_r9plor

commented

5 hours ago

to the conversation:

0

U

Billing

Why is my bill so high this month? Also how can I lower it. I believe its only for the internet. Let me know that ks

Question