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Best customer care
Dear Xfinity Customer Service Team, (please get this to him) I am writing to share my appreciation for one of your customer service representatives who assisted me today, September 21, regarding an issue with my internet service. I believe his name was Mole, although I could be mistaken. My call las
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Customer Service
There are two functions under Device Settings to check. The first is Power Preference which can be on or off. Off means the X1 goes into nap mode after four hours of inactivity. The other is Screen Saver. That's the graphic with Xf
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Recurring T3 upstream ranging timeouts / packet loss since February 2026
Summary I've had intermittent internet issues going back to around February 2026 and have been tracking them since summer with continuous network monitoring (OPNSense + modem-side DOCSIS telemetry) to try to figure out what's going on. Sharing what I've found in case someone here can help point this
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Your Home Network
This is the error I get
SiriusXM set up not working
I have yet to be able to set up the SiriusXM radio offer. It says on my account that it's been redeemed, but when I try to set up it gives me an error. Please advise
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@user_7sexat I have yet to be able to set up the SiriusXM radio offer. It says on my account that it's been redeemed, but when I try to set up it gives me an error. Please advise What is the error?
SiriusXM set up not working
I have yet to be able to set up the SiriusXM radio offer. It says on my account that it's been redeemed, but when I try to set up it gives me an error. Please advise
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SiriusXM set up not working
I have yet to be able to set up the SiriusXM radio offer. It says on my account that it's been redeemed, but when I try to set up it gives me an error. Please advise
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Customer Service
Bait and Switch
A representative offered me a specific promotion as a condition of switching my mobile service to Xfinity. Based on that promise, I agreed and spent hours moving 4 lines to Xfinity. We could not complete porting the final two lines last night due to port protection that needed to be turned off from
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Plan
user_jzd8w6, the Now WiFi Pass is a $10.00 one-time payment providing you 30-day access to the NOW WiFi Hotspot network. It will then cancel after 30 days if you don't wish to renew or keep the service. Here on Forums, we don't have access to NOW acc
Being built for now internet Xfinity and Xfinity Internet two bills
I'm being charged $10 a month for Xfinity now internet and $30 a month for Xfinity Internet I'm trying to get answers and get it straightened out
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@user_0frlhj Thanks for visiting Xfinity Forums for help with your new speeds. Sounds like you may be in an area that is not completely updated yet or we may need to check provisioning on your gateway. Can you please send us a direct message with you
Recently Upgraded to Plan 2 Gig Download / 2 Gig Upload
Recently upgraded my internet plan to 2gig download & upload, I am getting 2 gig download speed but upload is maxing out at 300mbps. Currently on the XB10 modem, tested both wire ethernet and wifi connection on multiple device. Results are all the same.
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@XFCGFT @XfinityRoberto So far, no response. Did you send the DM to Xfinity Support?
Change my account email address - Verification does not arrive.
I need to change my account email address. The verification code never arrives. Ever. I have tried so many times and NOTHING. And getting help from $FINITY? Impossible. Stupid AI support does not ever understand my question. Should I just give up on ever having communication of any sort? never again
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Hello @user_88b456, and thank you for reaching out on our Xfinity Community forums!I can certainly understand why that would be frustrating, especially if the box is interrupting playback when you're not expecting it to. The inactivity prompt and scr
How to stop cable box from nap mode
All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it
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Thank you for reaching out here about that device upgrade request. I will be happy to check on that from here for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your serv
Up to zero device eligible for mobile payment plan
I am trying to upgrade my phone and finance it. My phone has been fully paid off for years. When I get to the page to finance it, I get the message that says “up to zero devices eligible for mobile payment plan”. I have good credit how do I get that removed?
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Modem installation
How do I know if I have the right cable to connect my modem to? The app also doesn’t work for me so how am I supposed to finish the process once I figure the wiring part out? Is there someone I can call?
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Your Home Network
My bill was raised by 50$
My bill was changed from 51$ to 101$ and I haven’t changed card payment or out of paperless billing. I still have both enabled so why is my bill higher?
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Billing
Hi, @Supernet9! Congratulations on getting the new iPhone! That's sweet! I am sorry to hear you are going in a loop when trying to activate if from the Xfinity app. This link shows how to activate your device, https://www.xfinity.com/support/articles
Upgraded to new iPhone and now mobile app says "Activate" when it is working.
I Upgraded to new iPhone and now mobile app says "Activate" and when I click on activate it takes me to "View Active Lines" from there it takes me to my new iPhone but then it shows "Ready to set up" I click on that and it takes in a loop. I have deleted the app, turned off the phone and back on ins
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Thank you for taking the time to provide such a detailed explanation. I can see why you're frustrated @AprilAriesKAT. You were very clear about wanting to maintain your internet services while avoiding an increase. I also appreciate you explaining th
Executive Escalation Request – Incorrect Pricing and iPad Transaction
I am requesting assistance with a billing and sales issue that I have now attempted to resolve multiple times through Xfinity customer service. On April 7, 2026, I had an extensive chat with an Xfinity representative regarding my services. During that conversation, I was very clear about two things:
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so basically that means Xfinity knows about this issue and does not fix it, time to look for other providers i guess at that point.
High jitter / Latency issues while playing FPS games online – Issue STILL Unresolved
Previous Thread Reference: https://forums.xfinity.com/conversations/your-home-network/high-jitter-latency-issues-while-playing-gps-games-online/6a4871dddae4694352d4de78?commentId=6a60159ae768fbe2863dc254&replyId=6a635f70b3ed1847a0fc706a Updating my previous comment regarding the recommended network
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Blurry football games
During the 2025 season and week 1 of the 2026 NFL season, I had no issues with watching crystal clear images of each game. During week 2, I have unwatchable football. For the most part: the games are mostly blurry with moments of crystal clear clarity. Everything is brand new…..TV, cables, wi-fi is
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Xfinity Stream Website
@user_7o6mje Got this email “Upgrade your Xfinity WiFi Gateway to get faster speeds and less lag” is it legitimate? Did you check on webmail to see if the official Xfinity Logo is next to the email? If it is, then it is legitimat
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XFINITY offer
Got this email “Upgrade your Xfinity WiFi Gateway to get faster speeds and less lag” is it legitimate?
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