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This company is scamming customers and ending promotions without notifying the customers about promotions plans and end dates this is a year and a half later while still paying my phone bill and I found out today by one employee named Maverick he was
Complaint about billing
How do I make a complaint about billing?. Can I speak to.the CEO of the company
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Thank you for your help, this has been resolved through the Xfinity Support DM. Turns out my address was ineligible for Xfinity NOW because my unit did not have an existing cable, and it was a mistake that I was able to sign up. I have received a ref
Unable to schedule a technician to activate Internet in a new apartment
I've been spending a few days now trying to set up a new internet connection in an apartment (Xfinity NOW Internet). Every agent I've spoken to agrees that Xfinity has never provided service to my unit, so they need to send a tech to wire in the cable. The first agent I spoke to scheduled a tech app
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Xfinity support
I upgraded our service to the 1300 GB with download speeds of up to like 300 our download speed currently with the new service. New Wi-Fi is 38. Does anybody have any idea what [Edited: "Profanity"] could be wrong
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Customer Service
After reviewing all the replies in this thread, it's apparent that Xfinity Comcast has no help to provide. The responses are typically to check your own systems and also providing useless links. I've checked and rechecked everything possible a
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
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Hello user_livk5e, and thank you for taking the time to share your recent Xfinity Mobile experience in our thread. We infinitely appreciate you joining the Xfinity Mobile family, so the last thing we want is for your first experience to be anything l
Misrepresentation of iPhone 12 Trade-In Credit
I spoke with a representative named Sara. She explicitly stated I was eligible for a $450 trade-in credit if I switched to Xfinity Mobile. Based on this professional assurance, I agreed to the service. During my six-hour phone call with Sara, she sent numerous digital agreements that I was told were
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@XfinityJeff "filter rules" is not available on the drop down menu when using my desktop. how do i enable "filter rules"?
Mail filters missing from email
Unable to add new filter to email. category missing from list
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Got it, @user_d1xoc1. Thanks for confirming! Other than reviewing what counts towards your data plan, your next best step is to speak with the CSA team. You may want to try again if the issue persists and/or see if an escalation ticket can be submitt
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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unlinked my Comcast email from Yahoo
I accidentally unlinked my Comcast email from Yahoo. Now my Comcast email does not work anywhere. I need the mailbox re-linked and the Yahoo backend reactivated for my account.
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we only have internet
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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@user_qb9op0 I am in the same situation. Probably one day I have to do factory reset the modem, make it back to original state. (Will be double NAT in my OpenWRT). Then cross finger I can get into 10.0.0.1 admin page (or app can see the
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Hello user_d1xoc1 thank you so much for following up on this, and letting us know what the CSA team had to say! That's great to hear that there are no account or hardware anomalies causing this apparent data mismatch. Do you have only internet servic
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2 My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not t
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Not happy at all
Credence put a collection on my credit report! I immediately called them to see what was this about and they told me that I have a xfinity mobile account! I NEVER HAD A MOBILE ACCOUNT WITH XFINITY!! I've called xfinity multiple times and they don't see anything. This last representative told me to i
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Plan
customer service
No customer service. The phone "support" from their robot is worthless. You can't speak to any real person. I'm about to throw my internet server out the window run over it.
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Customer Service
@user_1iwtd9 What happened to us, it that shortly after delivery, both my wife and myself received phone calls, supposedly from Xfinity, asking if we had received phones in error. They said they would email us return shipping labels so that we coul
Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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Deceptive pricing - Bait and switch INCREASED my bill
I was paying ~$173 per month, and saw I could upgrade my internet, it said my new bill would be $162.40 per month. Have an email with this exact figure. Then I see my new bill, $195 per month! Spoke with someone on phone immediately about this increase, and they said to call back when bill hit, and
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Billing
Just got a new Wi-Fi gateway, and I cannot get it to connect to the Internet.
hi. I just got a new Wi-Fi gateway from Xfinity and I’m following the instructions to get it set up and I cannot get it to work connecting to the Internet. Every time it asks me to sign into my account and I put in my correct ID and password it brings up the sign in screen again and I can never sign
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Your Home Network
My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.
My refund debit card has expired and I had not been able to use it at all and would like a new card reissued, please.
My refund debit card has expired on 12/25 and I had not been able to use it at all. Can I please have a new card issued with the refund balance? Best regards,
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I’ve been on hold waiting for a supervisor for over 2 hours and counting someone get me Coorporate number to make a complaint asap
user_npu0ew
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Complaint about billing
How do I make a complaint about billing?. Can I speak to.the CEO of the company
Question