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I did that. It didn't work in Firefox but now works in Safari. How long till I get a response?
Not receiving email- even from xfinity@account.xfinity.com
For years I have been having issues receiving email from companies such as for order confirmations or e-vites. Now even messages from
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Cancel and disactivate free Xfinity Mobile line
Requested a mobile line cancellation over two weeks ago, but the line remains active and no confirmation email was received. Need an agent to review my account and backdate the closure.
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Network
I get the same message that I always receive, Sorry, you’re not eligible to redeem benefits
Unable to access Peacock Premium streaming perk
I have been receiving this message for the last year and am unable to access it. When I sign in, it says I have no eligible benefits. How do I resolve this? As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem
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Sorry to learn your email concerns have returned @user_z34mz9.Can you go through these settings to make sure your 3rd party clients are set up correctly. To set up third-party email clients for Xfinity Email, first, allow access to third-party progra
email won't send
An issue I had a few days ago, and which had then appeared to be resolved, has returned: I am unable to send or respond to emails from the email apps on my Mac laptop or my Android phone. I can, however, send email and respond to email on the web. Incoming email does not seem to be affected. Ideas?
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No one want to take accountability
I ordered a new cell phone, FedEx left a note that the package was sent back to the shipping center. They reordered the cell phone, FedEx sent it back due to damaged package, cannot reorder cell phone until shipping center receives phone. This has been going on for 16 days and no one can give me an
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Getting Started
my Internet service has been going in and out for past 8 or 9 days
My Internet service has been going in and out for the past 8 or 9 days. When I call to check on it it says it has an outage in my area but then they say it's resolved, and then it goes out again the next day. At this point, I have many, many hours of service. I work from home do Zoom meetings, and i
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Your Home Network
Thanks for checking that, @user_3ife61. Please go to : https://www.xfinity.com/membership, click on the button that says "see benefits", log in with your primary XFINITY ID when prompted, then you should be able to browse your available benefits. Loo
Unable to access Peacock Premium streaming perk
I have been receiving this message for the last year and am unable to access it. When I sign in, it says I have no eligible benefits. How do I resolve this? As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem
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Please click the link above to see the steps to send us a DM. We are looking forward to your response.
Not receiving email- even from xfinity@account.xfinity.com
For years I have been having issues receiving email from companies such as for order confirmations or e-vites. Now even messages from
Question
user_3fxfoi, Hi there! I’m sorry you’re running into the same issue. I can understand how frustrating it can be when the verification error prevents you from making changes to your account. We’d be happy to help take a closer look.
"You can't make this change right now. We need to verify your contact information" error
I'm trying to change the password and add a authorized 2nd user to the account and keep getting the same error. "You can't make this change right now. We need to verify your contact information" Previously, the phone and email were both verified successfully. Further the email account for comcast ha
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Thanks for responding. Yes, access to third-party email programs is enabled.
email won't send
An issue I had a few days ago, and which had then appeared to be resolved, has returned: I am unable to send or respond to emails from the email apps on my Mac laptop or my Android phone. I can, however, send email and respond to email on the web. Incoming email does not seem to be affected. Ideas?
Question
I am having the same problem - starting Monday xfinity stream is constantly logging me out - this was not a problem last wek - it's a new issue - please fix
Today Xfinity STream Keeps Logging Me in Then Out OVER AND OVER AGAIN.
Can someone fix this. I have constant issue just logging in to pay a bill. Today, the one issue that I didn't have (loggoing in to Xfinity Stream) is [Edited: "Language"] me off royally. Why would it keep asking me to log in especially after I logged in successfully, and 2 seconds later it is asking
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Help, I am having the same issue.
"You can't make this change right now. We need to verify your contact information" error
I'm trying to change the password and add a authorized 2nd user to the account and keep getting the same error. "You can't make this change right now. We need to verify your contact information" Previously, the phone and email were both verified successfully. Further the email account for comcast ha
Question
I clicked on the https://idm.xfinity.com/myaccount/lookup and signed in through the primary account. The user account is listed with comcast. While signed into the primary account I have no other user listed to delete. There is no option listed for G
Unable to access Peacock Premium streaming perk
I have been receiving this message for the last year and am unable to access it. When I sign in, it says I have no eligible benefits. How do I resolve this? As an Xfinity Platinum member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem
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Hey there, @user_ksb7v1! To get a better picture of what's going, please answer as many of the following questions as possible. - Are you connected to your home Xfinity Wi-Fi network right now, or are you on a different Wi-Fi connection / cellular
Channel viewing
My TV logged me out and whenever I log back in, I can’t watch any of the channels that I’m already subscribed to
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user_hkuifc I can understand your frustration, especially when something as simple as viewing your bill takes two minutes to load. That's definitely not the experience we want you to have. Since you've already tried multiple browsers and are experien
Webpage GLACIALLY slow
I have used Firefox, Bing, and Chrome. The browser has no bearing. I literally will sit and stare at the screen for, what I timed today, 2 minutes, just to see a pdf of my bill. The only page that seems to be up and running without delay is the actual bill pay. I literally paid another bill in the t
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MZR Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if neces
Billing
I was offered but a Comcast agent, EL Id: [Edited: "Personal Information”] Dept-4P and an agent named, Mario Got me a 5 year plan for $30 888-936-4968. Instead my mobile account went sky high. I received it once in January. Then by April I was paying $122. they said I did not pay in February. I have
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Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your address. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon
XfinityRoberto
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3 hours ago
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Home classified as business address
My apartment [Edited: "Personal Information”]is being classified as a business even though it’s a home.
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