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Increased billing
A few months ago I contacted Xfinity about lowering my bill. After 1/2 hour they agreed-down about $70. Odd that did not happen. I did get behind -in looking at my current bill it shows as $256-almost $100 more! I have not added new services. I don’t want a chat bot. How do I get a live person?
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Billing
@user_qf1dns I was finally able to reach a human at Xfinity who was most helpful. From their end they determined the Gateway was unable to split the bandwidths even though I tried setting up a separate 2.4 GHz connection and password for the printe
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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@XfinityRay When I follow the link to the StreamStore, it lists that both of my two subscriptions are awaiting activation. My Disney+ is still working without issue but when I attempt to activate the Peacock following the link, I am told my subscrip
Peacock No Longer Premium
I recently moved addresses and since then have been encountering multiple issues relating to my internet and subscription with Xfinity that were not occurring at my previous address. One of which is that my Peacock Premium, included in my 1 gig internet subscription alongside Disney Plus, is no long
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Fiber Line Down
Large tree limb broke the pole in my front yard and the fiber is on the ground. It’s been down for a month and needs to be addressed asap.
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Customer Service
Lost Sim card
I was installing a memory card. The sun cards slot was empty. Not my phone says no sun card detected
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Devices
Yes, but you have not addressed the elephant in the room, which is the expectation of lower cost. NFL Network charges $7.00 per month for streaming. I assume the cost will be reduced by that much, as well as the cost of NFL Redzone.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Hello user_t53k36 thank you so much for taking time out of your day and adding your voice to this conversation here on our Xfinity Forums! We'd love to assist further, since you've spoken with us previously. Please send a direct messag
outgoing mail servers not working
I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro
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2 months without internet, no updates
This company has been taking my money for months, and refuses to update me on the status or provide any refund or any way to make this right. I would recommend that if you have ANY OTHER OPTION other than xfinity to go that route. This company has some of the worst customer service I have ever seen,
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Customer Service
Hello user_njv50m 👋 I work from home myself, so I definitely understand how crucial it is to be online at all times. First and foremost, we appreciate you bringing us with you on the move, so we'll do everything we can to ensure your installation do
My appointment is a disaster !!!
This is my 3rd time trying to get an appointment for installation of this service after I moved. He came on monday and did not have the proper tools, he told me xfinity would call me and come back the same day. they did not. when chat this morning, they promised me a tech today at 5pm and now that i
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my email mygrated to yahoo
3 accounts but i can only see 1 and the other 2 try to download from comcast servers 20,000 plus from 2017that i don't want and there is no way to delete them
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My appointment is a disaster !!!
This is my 3rd time trying to get an appointment for installation of this service after I moved. He came on monday and did not have the proper tools, he told me xfinity would call me and come back the same day. they did not. when chat this morning, they promised me a tech today at 5pm and now that i
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Customer Service
I am also having the same issue of two separate accounts for a new plan for the existing address
New account created when changing to a different plan at same address
This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need. I am unable to get through to any useful support
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@user_xo9ifr Thank you for creating your post and mentioning you've attempted to get assistance using the Xfinity Assistant within the Xfinity app. We already show your DM and will meet you back in there to continue assisting with the error code you'
Xfinity Error Code XRE-03059
Having trouble accessing multiple channels. The error code I'm getting is the one I get on certain stations. I can view these channels on some tv's but not others. It varies day to day. Looking for a solution to this issue.
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user_f404c4 I am glad to hear a technician was able to get this resovled, and my team is always here to help if you should need it in the future. Take care, and have a great day.
Wifi connected no internet
Tried resetting modem and router multiple times. Forgot device from phones and tvs. Reset. Modem is not showing interent.
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Xfinity WiFi hotspot connection is intermittent - view Xfinity WiFi certificates and configuration profiles on my iPhone
I have the Xfinity app installed on my iPhone. Xfinity WiFi hotspots used to work great, but now the connections are intermittent. Sometimes hotspots connect, other times they don't or sometimes they drop after connected. It seems odd because while my iPhone has connection issues, my work laptop con
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Xfinity App
A techinican came out and ran diagnostics. He was getting internet when connected directly to cord. So he diagnosed a bad modem. Replaced it and we're back up and running.
Wifi connected no internet
Tried resetting modem and router multiple times. Forgot device from phones and tvs. Reset. Modem is not showing interent.
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Hey @cathyr1 are you still experiencing issues with your email? Were you able to try out @Again recommendation?
Where are my emails
I logged in along with all verifications but still can’t get to my emails.
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I’m always made aware of the outages on the app, I’m just wondering why we have them frequently. It’s happening sometimes a couple times a week. I rarely had them when I lived in Herriman.
user_mkpxwk
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5 hours ago
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Frequent Outages
I live in the Lehi/Saratoga Springs Utah area. For the past several months we have been experiencing very frequent outages. Sometimes lasting an hour or two, but sometimes lasting four hours or more. What is causing all of the outages, and what is being done to prevent them? If this continues, it mi
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