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I have not really paid attention to speed tests last 2 months or so since I've pretty much checked out. I'll post a longer message in this thread.
Ongoing speed issues
I spoke with Xfinity support at least twice earlier this week and had a ticket opened to have a tech come out. At the time, I was under the impression the tech will check the neighborhood node but I kept on getting SMS messages about the appointment and subsequently it sent a message saying that "Th
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I would look through the connect.xfinity.com and check the settings. I'm assuming the missing emails are missing from Outlook as well.
E-mails have DISAPPEARED!!
This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.
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@user_wt145r Please delete this ID. I have no interest in the community forum. This was created on accident and I would like it deleted please. Due to system limitations, we are unable to delete profiles from the forums. However there are 2 option
Please help
Please delete this ID. I have no interest in the community forum. This was created on accident and I would like it deleted please.
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Hey there, userabcdasdf12, thanks for reaching out through Xfinity Forums regarding your internet connection. I know how important it is to have a solid internet connection. Have you already had a tech out to your location regarding the filter?
unacceptable ping times
noticed elevated ping times starting this morning. the last (of several, infrequent) time this happened it was due to some service work being done in the apartment complex's "xfinity box" and and apparently a "filter" was placed on my line. have a tech come out to "remove the filter" has always solv
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@XfinityJeffB I have also directly messaged you with no response. . . . kinda like how your phone system works. I will no longer be wasting 3 or 4 hours a night calling and getting transferred constantly just to verify a call back number every time
Nope, can't believe it
See this thread: 1st Post https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701 2nd Post: https://forums.xfinity.com/conversations/customer-service/complaint/696049288f5b6e1c4ac72dce?commentId=696059d299d8a96371a6d4fd
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I appreciate you stopping by our community this evening to share your recent experience, and we want nothing more than to help user_o93p3a! Above all we would hate to lose you as a member of the Xfinity family, but are happy to assist with any change
cancel services
I asked for my account to be "suspended" from 01/01/2026 until 04/30/2026 while I would be living in Florida. On 01/01/2026 all my services were disconnected and after spending 7 hours on the phone and visiting the local Xfinity store in Stuart, FL with no success in having the issue fixed, I want t
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Edit: The first post on this thread :D - It doesn't work though so I wouldn't recommend trying. After some time of not giving any IP it does go back to providing a 10. address.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@user_nfp9v8 you put the XER10 in bridge mode? How?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
connect.xfinity.com via the web interface. I usually access it through outlook on my Macs or PCs. tk
E-mails have DISAPPEARED!!
This morning on ALL of my devices (Including Comcast WebAccess Email) all of my Comcast emails earlier than 2/26 have disappeared. Sent Items look OK, ditto Deleted/Trash folders. There are no emails in my Inbox earlier than 2/26/26. Any thoughts? Tom K.
Question
@user_zoq3fh remove me from the community forum. Due to system limitations, we are unable to delete profiles from the forums. However there are 2 options: You can go into your profiles and uncheck all notifications. This will stop you from
accidently signed up for this community forum and i want to be removed.
remove me from the community forum.
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@XfinityJeffB How much more "digging" needs to be done. Your 9 modem replacements, two drops, 2 telephone poles, and all cable lines in my house being replaced multiple times, plus the 25 technicians, half of which literally dont even get out of th
Nope, can't believe it
See this thread: 1st Post https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701 2nd Post: https://forums.xfinity.com/conversations/customer-service/complaint/696049288f5b6e1c4ac72dce?commentId=696059d299d8a96371a6d4fd
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Yawn* I put it in bridge mode using the work around and it never gives a WAN IP. I remember the XB7 had an internal public WAN on their gateway and another one on the users WAN interface. Probably a combination of reasons why they don't want to imple
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Thanks for letting us know @user_ihwhe2! if your gateway doesn’t have the sticker and you’re unable to access the admin tool through the app, we’ll need to take a deeper look from our side. Please send our team a Direct Message with
Changing router admin password
I've just installed my new XB8 router. I cannot gain admin access to it. The article at https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi instructions are to access 10.0.0.1, use the password 'admin', and the default password on the base of the router. When I do the ro
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The DVR will record based on the program TV guide listings. Do you see the sports programming name available on the local channel when the content is blacked out on the NBA/NFL TV channels @EmmexPlusbee? You may need to select the local channel for r
Unusable DVR Sporting Event recordings
The X1 DVR records sports events by program ID without honoring local-market availability, language, or blackout status, resulting in unusable recordings. Can we please get modern recording options? I have my DVR set up to record certain sports teams. But sometimes it will record the game on the NBA
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u/user_25uexw, we do appreciate you and your time, as well as how frustrating the situation has become for you. However, to really dig into the issue for you, it is best to continue the next steps via direct message. If you would, send our team a dir
Nope, can't believe it
See this thread: 1st Post https://forums.xfinity.com/conversations/customer-service/i-would-like-to-file-a-complaint-or-find-a-resolution/6938b53599d8a96371def701 2nd Post: https://forums.xfinity.com/conversations/customer-service/complaint/696049288f5b6e1c4ac72dce?commentId=696059d299d8a96371a6d4fd
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Good evening user_te7anz thank you so much for taking the time out of your day and adding your experience here via our Xfinity Forums! This certainly sounds frustrating, and never at all what we'd want for you as our valued customer. Please allow us
Service tech never showed
I am stuck asking the chat I have tried to call and no one will tell me where the technician is. I needed someone today I took work off and I can’t get anyone to give me a response
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@user_ludy7r No email loaded since February 28th. What has happened? How are you trying to access your email? using webmail or a third party email app like Outlook, Thunderbird, Apple/Mac mail, etc? If you are using webmail did you check to see i
Again
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10 hours ago
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Wheres my email
No email loaded since February 28th. What has happened?
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