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user_s79sx0 The fee is just for the survey; however, it would apply even if we are unable to move the line. Obstacles on the property (like fences, locked gates, pools, ponds, or trees) might prevent the work. Would you like to get this scheduled?
I need my pedestal cover replace
My cover is absolutely busted. I would like to have it buried underground like the other utilities around me. Zipcode 32258.
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Hello, @Digital_Matrix. I am sorry to hear about the loss of your family member. Our condolences go out to you and your family. We are glad to look further investigate this and help. Please send us a direct message with your full name and comple
Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br
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user_ep9x45 We can definitely take a look and see what is available to you, we would don't want to lose you as a Xfinity customer.
Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?
Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors
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peacock
I received an email that I have an unredeemed Peacock Premium activation, but when I login to my account, I do not have the option to activate it. How can I activate it?
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Xfinity Stream Website
Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br
Question
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Customer Service
Hello, user_r4vuac. Thank you for choosing Xfinity and providing your feedback here. Our team can help with all things Xifnity right here. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct M
Subject: Formal Escalation: Chronic Service Failures & Request for Immediate Executive Resolution
Dear Xfinity Executive Support Team, I am writing to formally escalate an ongoing service issue that has now reached an unacceptable level. For the past several weeks, I have experienced daily internet outages, accompanied by repeated notifications claiming the issue will be resolved—only for servic
Question
Tech said sorry we missed you.
I have been waiting for the tech to show up since 5pm. At around 6:30pm to 6:45pm. I get a text saying sorry we missed you please reschedule.the tech never showed up so how did they miss me? Im paying for a service I can't even use. I want a full refund for what I have paid for. This is unavailable
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Customer Service
Working for me right now, 6/2/2026 at 4:15 PDT, Washington State
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Ok. Xfinity doesn’t value its existing customers, so I’ll be switching to Quantum Fiber. Congratulations on losing a customer.
Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?
Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors
Question
@XfinityAmandaB No fees after the survey?
I need my pedestal cover replace
My cover is absolutely busted. I would like to have it buried underground like the other utilities around me. Zipcode 32258.
Question
user_345ec4 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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yelenad17, Thank you for reaching out and creating a new post. I understand you placed an order for a WiFi Extender, but you haven't gotten any updates. I agree it has been a long time, given you placed the order at the end of April. I ask
Wifi Extender Still Not Shipped
I ordered a wifi extender on April 30th and immediately received a confirmation email of the order. I am about to be charged for it in my upcoming bill due in a few days. However I have not received the extender yet nor have I gotten an emailed notifying me of it being shipped. This is way too long
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Thanks for posting on our community forums, user_rmq70t. We'd be happy to investigate this further. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a D
Regarding Trade-in activation lock issue-order( [Edited])
Hi team, I received the email about my IPHONE 15 Trade. You checked the phone and showed the IPHONE LOCK is still active. That means I didn't turn off " IPHONE FIND". Then I have checked my iCloud account ([Edited: "Personal Information"]), and the trade-in iPhone is NOT listed under my devices at a
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user_yoaovl You would need to call into customer service, and request to be transferred to our Customer Security Assurance (CSA) team. They're the experts that handle these specific issues.
Inbound Domain Blocked by Policy - Open Level 3 [Edited]
Hello, I am experiencing a persistent inbound email block from a legitimate external domain ([Edited: "Personal Information"]). The messages are being rejected entirely by the Comcast inbound gateway server (resimta-a2p-651319.sys.comcast.net) with the following diagnostic error: 552 5.2.0 TnyIw8JZe
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The following is what has been going on with the signal to my house since I posted this morning. 06/02/2026 14:50:40 Notice Successful LAN WebGUI login from 24.18.116.43 on 06/02/26 at 2:50 PM 06/02/2026 14:31:34 Critical No Ranging Response rece
Upstream Noise Causing T3 Timeouts & OFDMA Profile Drops (Daily Pattern)
Symptoms Repeated T3 timeouts (never T4) OFDMA profile flapping between 10 ↔ 11 ↔ 12 Occasional CCAP commanded power mismatch warnings Short upload freezes during noise bursts OFDMA always relocks afterward No downstream issues at all (SNR 40–41 dB, OFDM PLC 42–43 dB) My upstream transmit power stay
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user_s79sx0 Thank you for reaching out for help with your pedestal being damaged. We can, of course, repair the cover, but to see if it can be changed to an underground or flush with ground option, which would require a survey. I would be happy to se
I need my pedestal cover replace
My cover is absolutely busted. I would like to have it buried underground like the other utilities around me. Zipcode 32258.
Question
Thank you very much for reaching out here. I am sorry to hear about that experience, and will be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct me
XfinityJohnG
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Tech said sorry we missed you.
I have been waiting for the tech to show up since 5pm. At around 6:30pm to 6:45pm. I get a text saying sorry we missed you please reschedule.the tech never showed up so how did they miss me? Im paying for a service I can't even use. I want a full refund for what I have paid for. This is unavailable
Question