Xfinity Community Forum

Wow. Haven't seen one like that in a long while. That's quite a routing loop going on there between .45 and .46. The reps here will need to escalate this right to the NOC / network engineers if they can. Good luck !

EG

commented

6 hours ago

to the conversation:

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Routing Issue

I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from

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Hello, the person has decided they don't want me to transfer the account to them. Therefore, I am cancelling the account because I do not live in the US and I was keeping the account open for him. He is not going to use it so it is very important tha

user_djkwny

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6 hours ago

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Changing account owner due to divorce

I am currently the account owner on me and my ex husbands comcast account. We are now divorced, and he will solely be responsible for the house & utilities. I need my name off the account, and his name put on it. I have been unsuccessful in reaching any live agent in order to send in the needed docu

Question

Connecting X1 set top box AX013ANM connect via ethernet (for cable tv).

can I connect to the X1 set top (dvr) box model AX013ANM connect via ethernet (for cable tv). If not, can I get a box that will work for that?

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X1

3

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No Wifi Tab or devices listed in app

Attempting to manage my modem settings through the xfinity app. There is no Wifi tab at the bottom. All I can see is "You're no longer with Xfinity". This statement is false as I still have internet access and have never missed a payment or canceled my service. However, cancelling my service is beco

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Xfinity App

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Sorry about that, @plumld. I guess I have the app on my brain today! Let's dig deeper. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Supp

XfinityFrank

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6 hours ago

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Clean Up My Account Details!

I previously had both a main Xfinity X1 XG1v4 box (Device Name Media Room) and a small X1 non-DVR HDMI only box (Device Name Basement). Last March, I returned the small, non-DVR box. It does not show up on my billing, however if I bring up the Support page (while logged in), on the "Your Service and

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New customer question.

I’ve previous had Xfinity over 5 years ago under my name and moved and now im moving back. Would I be considered a new customer again since it’s been so long that I had an account

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Customer Service

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@XfinityFrank I'm sorry, where did I mention "the app"??? The image above is from my desktop computer, logged into the web site, and I'm pretty sure that this is not a caching issue. It's an account issue.

plumld

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7 hours ago

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Clean Up My Account Details!

I previously had both a main Xfinity X1 XG1v4 box (Device Name Media Room) and a small X1 non-DVR HDMI only box (Device Name Basement). Last March, I returned the small, non-DVR box. It does not show up on my billing, however if I bring up the Support page (while logged in), on the "Your Service and

Question

Hi there, @user_ieshei! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with these apps. Is this issue still occurring? If so, could you let us know if it is upon login or when navigating.

XfinityFrank

commented

7 hours ago

to the conversation:

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Access denied

For Xfinity stream and xfinity apps, getting access denied messages

Question

beckadoo Thank you for reaching out to us here with your questions. You can upload your bill to https://xfinity.com/mobiletimetoswitch for the Xfinity Mobile device plan payout promotions.

XfinityBrianH

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7 hours ago

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B

Mobile Buyout

I am switching from Verizon and I have called and went to the incentive website and there is no place to upload a bill...it is asking for a reward code which I do not have.

Question

Hello, @user_0504e9. Thanks for the feedback. We are always looking to improve the experience, and if that is a feature you used, we appreciate you letting us know. You can see other key features of the Sports Zone app listed here : https://www.xfini

XfinityFrank

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7 hours ago

to the conversation:

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FIX THE SPORTS ZONE APP

To the People who are in charge of this SPORTS ZONE APP" please fix the issues. I Dont understand why theres so many problems.. So on mine today Oct. 14th 2025 I have teams picked for "MY LIST" I follow The Houston Rockets and they were on my list, I even get a reminder when there coming on but, Ive

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Here is the tracing route I ran: Tracing route to 20.83.132.169 over a maximum of 30 hops 1 3 ms 3 ms 5 ms Docsis-Gateway.hsd1.ct.comcast.net [10.1.10.1] 2 14 ms 14 ms

user_xjb39u

commented

7 hours ago

to the conversation:

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Routing Issue

I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from

Question

user_9as5ab Sorry to hear that you are looking to cancel your services, though our team is here to help however we can. We would request to send our team a DM so we can get your info and work on the account in a secure area. Please send our team a di

XfinityThomasD

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7 hours ago

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Cancel services

I want to cancel ALL services

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@user_cr5jpt Have you found someone to report these types of issues to? I'm having the same problem and haven't been able to talk to an xfinity employee that understands what I'm trying to talk about.

user_xjb39u

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7 hours ago

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Upstream routing issue to IP 50.201.122.211 (shop.dvflora.com)

I have a confirmed upstream routing issue to IP 50.201.122.211 (shop.dvflora.com). Traceroute times out after hop 12 in your backbone (be-1-1-ssag02.woodbury.nj.panjde.comcast.net). It works over VPN and cellular, so it's not my equipment—I've already bypassed the router and flushed DNS. I need this

Question

Hi there, @plumld! Thanks for reaching out to us here on the Community Forum. Sometimes logging out and back in to the app after any work is done here may be needed to refresh the app. Have you tried that at all yet?

XfinityFrank

commented

7 hours ago

to the conversation:

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2

Clean Up My Account Details!

I previously had both a main Xfinity X1 XG1v4 box (Device Name Media Room) and a small X1 non-DVR HDMI only box (Device Name Basement). Last March, I returned the small, non-DVR box. It does not show up on my billing, however if I bring up the Support page (while logged in), on the "Your Service and

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Internet

Its running slow not like it should be

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Sign-In and Account Management

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Formal Complaint Regarding Incorrect Billing/Return of Phones

[Edited: "Solicitation"] In May 2024, an Xfinity representative incorrectly processed a device upgrade as "new lines" rather than a standard upgrade. Consequently, I was sent two Samsung S24 devices (one Violet, one Yellow). Upon attempting activation, I was informed the numbers could not be transfe

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Network

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Xfinity's website seems broken for viewing my lineup or comparing packages. This is all I see when viewing Xfinity® Channel Lineup and TV Guide by Comcast. I see signature and super which are not the plans available and I don't see any channel

TomS_77

commented

7 hours ago

to the conversation:

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Get a printable list of channels for Popular TV package

For 60619 zip code I need a printable list containing only the Popular TV package channels. This list would contains channel number and channel name. How can I get this?

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

7 hours ago

to the conversation:

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support

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing and DS profile assignment change. Subsequent slow page loading and or timeouts. Modem is MB8702.

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@kam518 @XfinityRaul Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/co

EG

commented

7 hours ago

to the conversation:

0

Why is it taking so long to upgrade to Docsis 4.0?

I’m wondering why X class Internet is taking forever to be upgraded in the Seattle-Tacoma? I live in Buckley WA about 25 miles east of Tacoma and they still have not upgraded our nodes to Docsis 4.0. I feel Xfinity is dragging their feet getting upgrades done. It’s been a year and half since they de

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Concern moved here to the Customer Service help section.

EG

commented

7 hours ago

to the conversation:

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Xfinity support

looking to cancel my account or possibly downgrade to internet only

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