Xfinity Community Forum

@XfinityJustinC Understood. I will look into another purchasing a compatible modem. Two additional questions: Do you know if there is a cost penalty or required plan change when using one of these modems? Assuming I make the purchase and am

jeremy303

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4 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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live person to fix an issue

my tv that i stream xfinity app has channels that automatically switch to spanish speaking , i have changed the language setting many times back to english but that doesn't work

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Xfinity Stream Website

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I have the same issue. No matter what you set the phone ringtone to it only does the annoyingly, obnoxious hello moto ringtone

Erus

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4 hours ago

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Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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Property damage from trucks driving over my lawn

Xfinity trucks drove over multiple parts of my lawn to supposedly fix lines that run through it. We were not aware that work was being done until the trucks were already there and did not give consent for them to be on our property. There are now deep ruts in multiples places that the trucks drove o

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Customer Service

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Utility box relocation

I am in need of the green utility box needing relocated approx. 10 feet. It is currently in the middle of my driveway leaving my driveway unusable.

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Customer Service

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Accepted Solution

Thank you so much for taking the time to work with us to make the changes on your account, @user_8sc6d9! Please don't hesitate to reach out to us if you have any other questions/concerns, we are happy to help with anything that might come up. Have a

XfinityAdrienne

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4 hours ago

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Promotion not being honored

I signed up in January 2025 for new Xfinity internet service that included a $40/month discount if I also signed up for Xfinity mobile. Meanwhile, a concurrent promotion offered free Unlimited mobile for a year with any internet package. I was assured that both promotions were valid by two different

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DiamondMember96 Hi there! Thanks for using our Forums and for allowing our Xfinity Support Team the chance to work together with you to help find the best available deal. Let me have you send us a DM with your full name and service address so we can

XfinityJorge

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4 hours ago

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Loyalty Discount Request: 96-Year-Old Diamond Member

Hello, This is [Edited: Personal Information}, and I am the Authorized Manager for my mother’s account. She is a Diamond Tier member, who has been a loyal customer of Comcast for over 15 years. At 96 years old, she is on a fixed income and can no longer afford the "Everyday Pricing" for her services

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Replaced batteries in XR100-UG remote. Remote doesn't work now. TV has picture. Keep in mind that a "remote" problem might be caused by the remote not sending the correct signals, OR by the devic

BruceW

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5 hours ago

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how to set TV input to correspond with Xumo stream box?

Replaced batteries in XR100-UG remote. Remote doesn't work now. TV has picture.

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@lanc3r3000 Thank you for making us aware that your services have been interrupted. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page

XfinityRaul

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5 hours ago

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Why is my account cancelled when my bill has been paid?

For January I paid $55, the usual rate on Jan 07. Tonight my Internet just died and it says my account no longer has service. I have a bill due on Feb 06 for $105? [Edited: "Profanity"]?

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Loyalty Discount Request: 96-Year-Old Diamond Member

Hello, This is [Edited: Personal Information}, and I am the Authorized Manager for my mother’s account. She is a Diamond Tier member, who has been a loyal customer of Comcast for over 15 years. At 96 years old, she is on a fixed income and can no longer afford the "Everyday Pricing" for her services

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Billing

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user_h8dsfv Hello, thank you for reaching out and sharing your experience. I apologize for the frustration and inconvenience this has caused you. We understand how upsetting it is to see charges continue after you’ve taken all the right steps t

XfinityChristy

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5 hours ago

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Asking for refund

I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October

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Email received regarding Comcast email service and access to it.

Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step

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Email

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someone from Xfinity Mobile Executive Resolutions reached out and fixed the issue. My device is not unlocked. Thank you.

user_0ge2fo

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5 hours ago

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Sim Unlock request

I bought my iPhone 17 Pro (unlocked) from Apple directly fully paid last Sept and activated it with Xfinity. Last Nov 3, i lost my device and Xfinity advised me to file a claim with Assurant. Assurant then sent me a replacement device and Xfinity activated it. When I tried to add my international es

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@jeremy303 I did investigate further, and foundThe admin tool is disabled by default, however, customers who wish to access advanced settings (e.g., WiFi name/password changes) via the admin tool can manually enable access through a new toggle in the

XfinityJustinC

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5 hours ago

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Can't access gateway login page at 10.0.0.1

Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus

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Xfinity disconnected number and claims it is ported out

Hello, I have been a customer with Xfinity for 8 years. On January 6th, 2026, while on a call with Xfinity to speak about dropped calls, Xfinity accidentally disconnected my line and has claimed they cannot recover my number. After 9 days, there is no progression on this issue. I have driven to 2 Xf

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Devices

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user_a287ct I sent you a DM. We can look over your account and make sure everything is moving forward correctly.

XfinityPeterH

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5 hours ago

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No service at pole

I moved to a new place and the house is not connected to the service pole. A technician came by and told me that he can see that the lines up at the pole seem disconnected… but he asked me to request Comcast to come out?

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Hi Peter, thanks — will use the public forum first next time. I do need help with this please… we have subscribed to the service but with no active line. A technician came to tell us that the tab on the pole seems disconnected. Ever since, I tried so

user_a287ct

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5 hours ago

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No service at pole

I moved to a new place and the house is not connected to the service pole. A technician came by and told me that he can see that the lines up at the pole seem disconnected… but he asked me to request Comcast to come out?

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Asking for refund

I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October

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Billing

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Hi user_77n2ot! Thanks for visiting our Xfinity Forum, and we appreciate you choosing us as your service provider. I am sorry to hear you have not received any tracking information for the equipment after signing up for service. Have you tried contac

XfinityAmira

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5 hours ago

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No equipment in sight

I was approved for internet essentials 12/26 and it’s 01/15 and no tracking number or equipment has been sent. Their site says 3-5 days.

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user_ekvv6d Hi there! We can understand how disruptive this is, especially when you work from home and rely on a stable connection for VPN access. If the connection is dropping every day at only one address, even when there is no area-wide interrupti

XfinityAirelle

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5 hours ago

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Daily outages to my house only

I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c

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