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@XfinityOrlandoM not true! I was charged a $25 fee even though my financial institution did not cover it!
$25 in Returned Payment Fee
Hi, my bank declined the ACH debit (even with enough funds) autopay, probably due to fraud concerns, and I was charged $25 in Returned Payment Fee. This payment method actually worked last month, and I did not change anything. I’ve made the payment on the same date and used the same account. Please
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Router pw was changed and do not know how to reset
We have a router set up for wifi but the password on the router does not work and I don't remember changing it
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Your Home Network
Request for Goodwill Deletion – Collection Account with Sunrise
I am writing regarding a past balance that was sent to collections and is currently being handled by Sunrise. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency. The past-due amount was not due to intentional non-payment. My auto-p
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Billing
Okay thank you! In that case, let's take a deeper look on our end where we can 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account
Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage
Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender
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Billing help
I am being charged for usage I did not use and billed for what I have already paid for. Xfinity reps can't seem to resolve this so will proceed with issuing complaints to FCC and BBB.
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Billing
@user_c8f7pv On the first page of each bill statement, you can see if there is an active promotional rate and when it would come to expire. It would be in green font.
If I am in contract, when does it end?
Do I have an existing contract? If so, when does it end?
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Same issue. 3 firesticks and 1 works fine and the other 2 wont play my local channels. Tells me to connect to my "in home wifi" even though I am. The other cable channels and all other streaming apps work fine work fine. 2 units are newer in the las
Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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I completed the same exact process did not recive a response
I Need help getting a hold of the bankruptcy team
I need to know my options for my device payments
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Hello @user_s8n25c, here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Typ
I Need help getting a hold of the bankruptcy team
I need to know my options for my device payments
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We can help dig further into this issue for you with your XFINITY ID, @Michaelp91301. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To s
Acount questions
So I didn’t pay my payment aragment last night and it won’t let me pay on the app and won’t even show the active account that missed the payment arrangement it’s showing my old account and I need help so I can get my services unsuspended
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Fingers crossed! We are here if you need us. Enjoy the rest of your day!
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
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Hello @user_tiqzuy, I would be happy to ship a new DVR box to you if you would like to have one shipped to you. I can also dive deeper in to the account to see what may be happening. Please send us a direct message with your full name and address so
Customer service
Chatting with an agent does not really help they’re not here to help. They wanted me to lie about the survey so they could give me a $100 credit. I’ve been with Xfinity for over 10 years as a Diamond member and they cannot help me with fixing my TV DVR box. With a DVR box that is 10 years old. I wou
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Update outage
Hi There - our service remains out. Yesterday 1/31 text said estimated time of restoration was 725pm, it’s 530pm on Sunday now almost 24 hrs later and we’ve received no updates (it says vaguely as soon as possible) and there aren’t any trucks in our vicinity working on the lines? How can we get some
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Devices and Equipment
@BruceW I get that, but my concern here is that https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.09.18%20Full%20List%20of%20Compatible%20Devices.pdf shows both the CM2050v and the CM3000 as approved but the CM2050
latest modem recommendation
The official site recommendation is for Netgear CM2050V. However, I have found information in the Xfinity support indicating that it was removed a year ago and the CM3000 or CM2000 are recommended. Which is it?
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I don't think that is necessary. If it returns I'll be back. I really appreciate your time. Thanks you!
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
I have not made any changes to the default settings on the modem.
Xfinity Assistant, Phone Line, and Wifi Extender Pro during Outage
Has anyone been having an issue with the Xfinity assistant just going in loops asking you to login (even though you are logged in) and then if you call in, the service will disconnect you saying "there's an outage in your area". Yes, I know there's an outage. However, I have a product (Wifi Extender
Question
It was a pleasure, @user_u3aqed working with you in private regarding your xFi Pod concerns. We do appreciate you and your business! In the meantime I hope you have a fantastic rest of your weekend.-Richard
Notified about an xFi Pod I didn't order
Hi I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything. How do I deal with this?
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Possibly maintenance in the area. I would need to get into the account to see if anything like that was happening locally. We can return to DM if you want to check.
XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
Question
Thanks for reaching out over our community forums, user_0omq03! Sorry to hear you may have been charged for a service you hadn't used. Our team is here to help! Can you provide more detail about what went wrong and which service it was that you were
XfinitySean
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Billing help
I am being charged for usage I did not use and billed for what I have already paid for. Xfinity reps can't seem to resolve this so will proceed with issuing complaints to FCC and BBB.
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