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user_qf1dns Hello, are you still having issues connecting your printer to the home network?
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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Need help with flush-mounted xFi Gateway hardware access
I recently moved into an apartment at AVA Esterra Park that comes with a pre-installed Xfinity xFi Gateway. The unit is flush-mounted tightly to the wall on a bracket, which completely blocks access to the Ethernet ports on the back. I need to connect my PC via Ethernet, but I cannot access these po
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Customer Service
@user_aaebn2, thanks for sharing the information for the benefit of the community and others using the same set-up.
Visio TV and Amazon FireStick issues
I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu
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Hello, user_1ti7gq! These articles detail how to turn Purchase PIN on and off for your X1 device, Flex streaming TV Box, or Xumo Stream Box, and how to Manage and reset X1 and Stream PIN settings online.Turn Purchase PIN on and off for your X1 device
How can I reset my purchase pin?
How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.
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@user_m38x0s We will dig further into this issue for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum'
Disney plus subscription
I was able to active my Disney plus in March and now all of a sudden it says I’m unsubscribed and not even customer service can help me reactivate it! This is what shows up in my subscription feed. I am able to click on peacock but not Disney plus.
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user_i5k8ar Hello,are you still having service issues?
Issue: Slow Upload Speed on Gigabit Extra Plan with XB7
Hello, I'm having an issue with my XB7 gateway. I'm on the Gigabit Extra plan in a Next Gen enhanced area. On a direct wired connection with a Cat 8 cable, my upload speed is capped at 42 Mbps. I believe my bootfile is incorrect and needs to be updated to unlock the full upload speeds of my plan. I'
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DM resent. Hopefully you get it this time. Thanks
XG1v4
I would like to upgrade to XG1v4 how do I go about that? Xfinity chat bot is useless and calling taking to long.
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Yes the problem seemed to resolve itself later in the day. thank you
Service interruption
Cable programming intermittently freezes voice and/or picture. Checked all connections and re-booted. Local feeds are fine, TNT, USA, HGTV, POP etc. all experiencing this problem.
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Hello, I have not received your direct message. Can you please try sending it again?
XG1v4
I would like to upgrade to XG1v4 how do I go about that? Xfinity chat bot is useless and calling taking to long.
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How can I reset my purchase pin?
How can I reset my purchase pin without the code? I can not turn it off and when I click the reset link it give an error message. The online support solution is not working for me.
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Xfinity Stream Website
Recurring Internet Issue
Hoping someone here can help me get a recurring internet issue routed to the right team. Here's the situation. A technician came out and, after a couple hours of testing, diagnosed the problem as being outside the house. He called maintenance and said the line would be fixed. That night my speeds im
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Your Home Network
@user_gkh2ty, glad you received a replacement and your issue was resolved, thanks for letting us know. If anything else comes up down the line don't hesitate to reach back out by creating a new post on our Xfinity Forums page!
Expired Xfinity Prepaid Promotion Card
I had a $500 Xfinity Promotion Card that expired last month and I didnt realized it had that expiration date. I wasnt able to use the funds. I need help to re-issue the card.
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@XfinitySara thank you my issue was resolved and received a replacement.
Expired Xfinity Prepaid Promotion Card
I had a $500 Xfinity Promotion Card that expired last month and I didnt realized it had that expiration date. I wasnt able to use the funds. I need help to re-issue the card.
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Hello there @user_03yty3 have you been able to correct the issues you were having with your TV?
Service interruption
Cable programming intermittently freezes voice and/or picture. Checked all connections and re-booted. Local feeds are fine, TNT, USA, HGTV, POP etc. all experiencing this problem.
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return internet devices
I need to return my network equipment. I am in Los Angeles and there are no Xfinity stores nearby, so I need to return the equipment via UPS; however, my account does not show any equipment options that would allow me to generate a UPS return label.
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DM has been sent. Thanks
XG1v4
I would like to upgrade to XG1v4 how do I go about that? Xfinity chat bot is useless and calling taking to long.
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Good afternoon user_zjlcds. Thank you for reaching out through our Xfinity Community Forum. I will be happy to assist you further. I do have a couple questions to help me better assist. How long have you been experiencing these connectivity issues? W
Daily intermittent issues - Xfinity says everything is fine
Hello - I am having daily issues with my service being unstable. I've been trying to troubleshoot with Claude and ChatGPT and this is their diagnosis. "My modem is showing repeated T3 upstream ranging timeouts, Lost MDD errors, and the CMTS is commanding upstream power that exceeds my modem's transm
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Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
XfinityJeffB
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billing
Hello, I recently moved abroad and closed my Xfinity account at a local store on May 21, 2026. On the same day, I returned my TV box and received receipts for both the service cancellation and the equipment return. However, I discovered that I was charged recently instead of receiving a prorated ref
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