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and no no dial tone of any type
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
Question
@user_sr2sds I escalated a support ticket with Peacock first. They did reach out and gave me a promo code for 24mo free. I will be remaining patient though, see if it can be properly sorted with XFinity first. I wouldn't want to throw a wrench into
Peacock Premium activation trouble
I redeemed my Platinum rewards offer for Peacock Premium. I can see my valid receipt, I got the email confirming the $0 bundle added to my account's plan. I followed the /activate-peacock link, I signed on and I can see that my account has been successfully created. However! I cannot access any Peac
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internet service for Pledger Drive, Cave Spring, GA
Are there dates to install cable service on Pledger Drive, Cave Spring, GA
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Your Home Network
Hey there user_1rftce, thanks for reaching out through our community forums! Sorry to hear that you may have been double charged for your Xfinity Mobile service. Our team would be more than happy to take a closer look to see how we can help! Please s
2 Payments Taken Out
Has anyone had luck getting a duplicate payment refunded? I was charged twice for my Xfinity Mobile account and the way I received a separate email for each payment makes me think it's going to viewed as purposeful.
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Identity/Profile Mismatch Causing Rewards/Benefits Ineligibility
I have had both Xfinity Internet and Xfinity Mobile active on my current account since January 17, 2026. When I log in under my Xfinity ID (which shows me as Primary user) and select “View all Benefits,” I receive the message: “It looks like you’re not eligible for benefits.” Though my login says I’
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Sign-In and Account Management
I got scammed by xfinity
In November 2024, I switched my mobile lines to Xfinity and participated in a promotion to trade in two mobile phones for two new iPhone 16 Pro Max units, with a guaranteed credit of $1,000 per phone. Although I received an official email confirming that both trade-ins were accepted, I have yet to r
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Devices
I have exactly the same issue on my XB7. Thanks for the insight. Customer Service should definitely open a ticket.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Why has Xfinity not fixed this yet. With the money it costs for their services this should not be an issue. I paid for the paramount plus hd subscription and I get to watch ufc fights in standard definition. It looks like my tv picture f
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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@Ikedread thank you for using the Xfinity Community Forums page to reach out regarding FDX availability. We can definitely check if your location specifically is one that has FDX service/XB10 access. Are you an existing Xfinity customer, or would you
Fdx service Boston MA with xb10 upgrade info
I see that Fdx is available in Boston but info is limited, I would like to update to the xb10
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Thanks for the information! Can you tell me what specific Xfinity benefits you're trying to take advantage of, as well as what road block your Xfinity profile is providing for you?
Need help contacting Xfinity Support via DM
I’m trying to send a direct message to Xfinity Support but don’t see the Messages option yet.
Question
user_bh61pa You will want to ensure your phone is completely plugged into the Xfinity Gateway or modem. Also, I would try a power cycle of the Xfinity Gateway or modem.
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
Question
Fdx service Boston MA with xb10 upgrade info
I see that Fdx is available in Boston but info is limited, I would like to update to the xb10
Question
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Customer Service
on the screen displays no line
our home phone is not working it states no line on the phone
Our home phone it has not been working it reads no line
Question
@XfinityOrlandoM they will kick it back here. As another stated, this is an issue with esim and is reported as an issue all around. Only work around is setting personalized rones for each contact for now until Xfinity has the rim updated ro fix the
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
Question
There is a problem with my Xfinity profile that seems to be making me ineligible for Xfinity benefits and I need some help addressing that issue. Thanks!
Need help contacting Xfinity Support via DM
I’m trying to send a direct message to Xfinity Support but don’t see the Messages option yet.
Question
Hi there, @user_78a3cd I'm truly sorry for the trouble you are experiencing. Since it's been a few days since you last posted, are you still experiencing trouble?-Richard
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Hello user_8o9k0v 👋 We're here to help! To get started, find the most appropriate public board for your question type and post it there. That will generate a dedicated ticket for our team to address and provide dedicated support from there. If neede
No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
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Need help contacting Xfinity Support via DM
No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
Question
@bjs67 I assume you mean your @comcast.net email account? If so, how are you trying to access it? With only a browser and the webmail UI? A desktop client like Outlook or Thunderbird? With the mail app on a phone? We n
Latoque
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12 hours ago
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Email
Where is my email? Can not find it😁
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