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Expiration dates helps me choose what to watch. Not having them [Edited: "Language"]!
No On Demand Title Expiration Dates??
I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?
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Thank you so much for clarifying that for us, @sac16! Do you have any other email filters setup aside from the attempts that you did to get the emails out of the spam folder? Can you confirm following steps here? If so, can you follow the steps here
Spam filter keeps blocking legitimate email sender
The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward
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Thanks for your response. Just to be clear, I am using the Mail app on my iPhone, not Outlook. I am able to view my email using the Xfinity app on my phone.
blacklisted
I am receiving the following message on my iPhone mail account - "Temporarily blacklisted IP Address - try again later." My comcast.net email address is working fine on my Windows-based computer using Outlook. How do I get this resolved on my iPhone?
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user_4g3dt0 Thanks for confirming! Did you try visiting xfinity.com/yoursubscriptions? Are you showing those services are listed?
Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
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@user_59aptv Thanks for posting to the community. This is a public forum, so it's not a good idea to post personal information here. Anyone that is browsing the forum can view your details without your permission. We can help check the new promotions
The $40 Xfinity mobile discount, please add it back to my account
Hello dear, I hope you are doing well. Please add back the $40 Xfinity mobile discount to my account, [Edited: "Personal Information"]. I noticed that it will be removed from my account starting this month March 2026. I am 84 years old with little social security retirement benefits. I can not affor
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The $40 Xfinity mobile discount, please add it back to my account
Hello dear, I hope you are doing well. Please add back the $40 Xfinity mobile discount to my account, [Edited: "Personal Information"]. I noticed that it will be removed from my account starting this month March 2026. I am 84 years old with little social security retirement benefits. I can not affor
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Billing
user_bdjdh Our team is here for you and honestly, I would be reaching out too! Let's take a look at your account and make sure eveything is correct. Please send us a DM with your full name and complete address. How to Send Us a Direct Message:
File A Customer Complaint
After the blizzard i had trees on my main and service. Had the trees removed by tree company requested comcast/xfinity to Check my service (had no phone,cable tv & internet). Two technicians went to my house on monday 3/3/2026 and said everything was fine without even checking the service with a met
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@Cypressd - We can definitely understand this billing concern, and I'm glad you've reached out to our team for help. Knowing that manual overrides of existing agreements (even just dates) can be cancelled by automated audits of our billing system, I
Changed Payment Arrangment Made in Writing Without Consent
My payment arrangement (arranged with Xfinity agents for the 10th/11th of March) was changed today and my services disconnected despite my having the confirmation In Writing of a payment arrangement set for the 10th/11th of March and that my services WOULD NOT be disconnected or disrupted by this ar
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@JohnnyU2 That is what I went through too.I had to log into the main Xfinity site using our main account (the one that processes payments).Since the password had been changed, I was forced to use the Xfinity Two Factor Authentication mechanisms to l
Comcast blocking my Comcast SMTP E-mail from home.
Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e
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I am using the Xfinity web client at https://connect.xfinity.com/appsuite
Spam filter keeps blocking legitimate email sender
The Spam email filter is filtering mail that is not Spam from an important specific sender that sends me email alerts. I have tried marking the emails not as Spam several times, but the emails are immediately moved back into the Spam folder. I tried changing the advanced email setting to not forward
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@user_g32rt to escalate this to the proper team we need access to your account information and review the tickets that have been sent. Could you please send our team a direct message with your full name and full address? To send a direct message: 1.
40+ ECM Tickets Closed Over 2 Months – Device Still Carrier Locked – Inconsistent Unlock Handling
I am posting this publicly because after over two months of trying to resolve this privately through support, I still do not have a resolution. I have now submitted over 40 ECM unlock tickets for one device. Every single one has been closed. I have spent over 100 hours chatting with Xfinity support
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File A Customer Complaint
After the blizzard i had trees on my main and service. Had the trees removed by tree company requested comcast/xfinity to Check my service (had no phone,cable tv & internet). Two technicians went to my house on monday 3/3/2026 and said everything was fine without even checking the service with a met
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Customer Service
Daffodilalice Happy that we were able to get this all figured out. Apologies we were not able to provide the specific promotion, but I am happy that we were able to get a solid solution in motion for you.
A bit of help with my service plan.
Hi, I've been a Platinum member since 2017. My current promotion is expiring, and I'm trying to find a competitive rate to stay with Xfinity instead of switching to a local fiber competitor. I was advised to post here to connect with the retention support team. Could an official employee please reac
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Yes! The activate button is not there. It just says status included.
user_4g3dt0
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Hulu / My Disney Activato Issue
I am not able to activate my Hulu / My Disney account. I have chatted multiple times with no resolution. I need the activation email sent to me as I never received one and the activation page does not work there is no button to select activate it just says status included.
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