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It shows the messages were deleted. I will try and send you a direct message now asking for your information. See if that opens the DM back up.
Tech Visit Charge
Why am I still being charged for a tech visit when the technician found that the problem was with the outside Comcast/Xfinity line, not my equipment or inside wiring? I opened a ticket with an agent but was just informed that my request for removing the charge was denied and ticket closed. Doesn't s
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@XfinityAlyssaA The first thing I did was reset the pwd. It didn't work. I access my comcast email accts using my browser, not a third party app. In that connection, since I haven't been able to access this acct in the browser, I added
Cannot Log-in to Comcast email
I cannot log-in to one of my Comcast email accounts. I'm getting an error that the credentials are not valid and the pwd is no good, and that I need to update the account. On the acct page I get "The entered credential or authentication information does not work or are no longer accepted by provider
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I incorrectly sent a DM to Xfinity Support yesterday before I was asked for a private message and seems I am unable to proceed with that conversation (greyed out). Is there a way I can clear that message so that I can provide my details? Sorry
Tech Visit Charge
Why am I still being charged for a tech visit when the technician found that the problem was with the outside Comcast/Xfinity line, not my equipment or inside wiring? I opened a ticket with an agent but was just informed that my request for removing the charge was denied and ticket closed. Doesn't s
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@user_acrzz7 You should check this support document for some clarification on the rule; https://www.xfinity.com/support/articles/what-are-sims-how-do-they-work At this time, Xfinity only supports one mobile service (Xfinity Mobile, Comcast Business
Dual SIM supported by most except Xfinity
While eSIM technology has been around since 2016-2017 and dual SIMs have existed even longer in mobile phones, why is it that Xfinity is one of the only carriers that does not allow 2 lines on 1 phone? It's easy to say, "dual SIMs are not supported", but they actually are. Why won't Xfinity allow so
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user_9nhf7q We appreciate you reaching out to us over our Community Forums, and thank you for being a Xfinity customer over the years. Unfortunately, when Xfinity Internet, Voice, or TV customers terminate their services for any reason there will be
Bundle Discount Removal Due to Service Availability – Account Review Request
Hello, I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel
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Dvr not working properly
My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?
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X1
Thanks! I've sent a message. Not sure if I'm supposed to wait for a reply, or...To be honest, I had delayed doing this since your last response because I was in the process of trying to get some other service, but as it turns out there isn't a
Bufferbloat C grade - is AQM enabled? And dropped network frames when Twitch streaming
A little bit of background: I've been streaming on Twitch for many years, with no issues with dropped network frames, but for some reason have started seeing quite a bit during Twitch streaming in the past few months. I ran several Bufferbloat tests and they call come back with a grade of C. I did s
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Collections for a balance that Xfinity owes me
Hello, Xfinity has tried to take me to collections twice now for a balance that you owe me and not the other way around. You incorrectly set up a second account when I moved from my apartment to my house and then proceeded to charge me twice. When I found out after getting an overdraft, I spent the
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Billing
Installment charge
I’m looking at my bill and I have a charge for 91.33
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Channels and Programming
I opened a DM and sent all the particulars. Is someone supposed to reply to me there?
This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I was deceived by the Loyalty Dept.
This is my package from March 17, 2026, below. I had it for years! I was paying 293.17 a month. I made a call to customer services to inform them that I did not receive my 10.00 off for paperless billing and automatic payment via my checking account. The representative was kind enough to issue that
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Thank you for reaching out. Did you just add to your wallet or did you update the payment method to be that card/bank account? Is this with residential services or mobile? Just so you are aware we are unable to take payment over this platform @user_t
Bill pay
I updated my bill pay for last charge but it’s not taking and now charging me a late fee
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing
I am a Manchester, NH resident with a medical emergency and zero income. I need assistance with a hardship transition to Internet Essentials. Please advise?
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@user_ccwkm3 Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
XB7 speed very slow
I have a XB7 with very slow speed, Download is 180.6mbps should be up to 1100mbps upload is 21.2 mbps should be up to 300mbps. Should I get a XB8 or re terminate the cables under the house?
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I am having this same issue!!! Except I have a home phone that I want to remove and upgrade my internet and such but i get the save message
Unable to switch plan using online Plan Builder
I have a legacy internet-only plan with 1.2TB data cap. I want to switch to one of the new internet-only plans with unlimited data. However, the online Plan Builder shows that my current service includes "30+ TV channels" (though I never chose anything, nor does it appear in billing) and doesn't let
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Exchange my xg2v2 box for a XG1v4 box
Need to get a XG1v4 box shipped to me
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Customer Service
user_8cwbza our team can help you with your account and the equipment. We'll get everything ironed out! Just send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Supp
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return label
My equipment is NOT showing up at Xfinity.com returns in order to print a return label! I have cancellation confirmation number BUT NO competent help from customer service OR your useless chat. 3/28 I was told a return label would be emailed to me! 3/30 I was given the UPS number to pick up a packag
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