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email

I am not getting new email on my iPhone or iPad only my desktop. all user names and passwords the same but a window pops up saying its wrong!

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Cancel Service

I stopped paying my bill two months ago because there doesn't seem to be a way to cancel my service. I will not be paying the outstanding bills, nor any further bills. I'm done trying to figure it out or get in contact with a human. Xfinity can keep billing me but it won't be paid. If they want to m

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Same old story with the quiet price increase and the change in service. The inability to control it and change it. Will it ever end? I need

Dear Xfinity Customer Support / Loyalty Department, I have been a loyal customer of your company for over 25 years — since the days of Road Runner, which was eventually acquired by Comcast and transformed into Xfinity. I am a 63-year-old citizen living on a fixed income. For the past few years, I ha

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Loyalty Discount

Hello, I received an email stating that I would be receiving a loyalty discount; however, I don't see that it was applied to my upcoming billing cycle. I called customer service, and although they've been trying to assist for over an hour, they insisted that my email was not legitimate. That said, e

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Hello @user_nx4t36, thank you for taking the time out of your day to leave a post. Sorry to hear about the experience you have encountered with billing issues. We would love to turn this experience around. If you could send our team a direct message

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Won't refund my money

I just need to rant for a moment about Xfinity. I had the most horrible experience with them! Still ongoing. I had internet with them since 2020. It started out as $40/mo but they slowly raised it to $75/mo. I recently switched to T-Mobile internet for just $40/mo so I canceled Xfinity. Of course wh

Question

Hello there! We can double-check your billing more in detail if you would like. Sometimes, if the change is too close to your billing cycle end you would not see the change until your next statement is available.   And congrats! Hope you are en

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Billing

My Internet bill was reduced and I still got charged the $117. I also need to know who and how I can make my cell phone payments to since I’ve switched over

Question

Well, I've been officially notified that Xfinity is again not coming to bury my cable today. I'll be completing my complaint with the state utilities commission this evening.  https://mn.gov/puc/consumers/complaint/ I'll also be looking to swi

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Hazardous cable left unburied for four weeks. Preparing to file a complaint.

I have had a cable lying across my yard for over a month. I have reported this three times. This cable is a hazard for anyone walking through my yard and for mowing. The final straw is that Xfinity FINALLY agreed to bury the cable yesterday, but the crew was a no-show. There appears to be NO WAY for

Question

Closed

What WiFi speeds to expect with your Xfinity Internet service (Answered)

Your Xfinity Internet service plan is "sized" to support all of your connected devices at the same time. It's often faster than a single device can handle, especially over a WiFi connection. While newer devices should be able to handle greater speeds over WiFi, older devices may not do as well — eve

Articles

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Won't refund my money

I just need to rant for a moment about Xfinity. I had the most horrible experience with them! Still ongoing. I had internet with them since 2020. It started out as $40/mo but they slowly raised it to $75/mo. I recently switched to T-Mobile internet for just $40/mo so I canceled Xfinity. Of course wh

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user_qk6gve    That sounds incredibly frustrating — especially after spending so much time trying to get it resolved. We’ve seen situations like this before, and it usually comes down to how the iPad promotion was structured. S

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

Question

user_ndf3rk Thanks for reaching out to us over our Community Forums! You will want to ensure you choose the correct apartment, or unit number tied to your new location. This will ensure services will be transferred correctly. However, if your ne

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Help with moving my service

I want to move my service to my new address but I can’t find the apartment number on the app. I only see Apt A,B, or C. How can I write my apartment number to move the service?

Question

@sbfolsom​ Yep welcome to the club, same with me and a LOT of people - it hasn't loaded for me for nearly a week now. Seems to be a nationwide issue for XFinity.

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Unable to stream

Suddenly my xfinity.com/stream is no longer working. Nothing happens when I click on any channel. I have tried both my usual Chrom browser as well as Safari on my Mac.

Question

Hello, Same issues just happened to me. I specifically chose my move in date on the calendar to be delivered after I moved in and was notified items have already shipped. Not sure why the delayed shipping options is available if it’s not actually be

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Equipment Shipped Too Early

I ordered my WiFi package and equipment June 2nd and specified that my move in date was July 1, 2025. However, the equipment was shipped too early and already sent to my future address when I don’t even live there yet. Also, there are tenants that currently live there and I am unable to get to the l

Question

If I put my address in xfinity webpage it literally says service available.

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No service after almost 2 months

Just wanted to make people aware about how unorganized and unprofessional Xfinity has become. I have a new construction residence that I recently moved into. The address is brand new and needed to be added to USPS. I knew I was going to need to get ahead of things to be service to my residence in a

Question

Howdy user_54f6cc We could easily help you with getting the service downgraded to a functional level for them home. Our team always aims to ensure you have the highest confident in the service and support we provide. Could you please send our team a

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Data Usage says zero from August 2024 to Current.

The desktop app says it cannot connect to my modem and shows no data usages at all. On the mobile app it ONLY shows data usage from December 2023 to August 2024. All troubleshooting does not help, because the troubleshooter says there is no problem, and my internet works fine. Resetting my modem doe

Question

https://forums.xfinity.com/conversations/customer-service/no-service-unless-i-pay-5000/63b4b0f8507b4d3af9e1625e This is a thread where someone had the same issue. Address is showing serviceable and they are refusing to install service.  Quoti

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No service after almost 2 months

Just wanted to make people aware about how unorganized and unprofessional Xfinity has become. I have a new construction residence that I recently moved into. The address is brand new and needed to be added to USPS. I knew I was going to need to get ahead of things to be service to my residence in a

Question

I too have a “Free “iPad with a one time payment of $50. And now have an additional $40 charge each month for the iPad. I have talked with agents about 10 times, plus one management person and I have yet to get a resolution of any kind[REMOVED: PERSO

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"Free" Ipad scam

Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting

Question

Billing

My Internet bill was reduced and I still got charged the $117. I also need to know who and how I can make my cell phone payments to since I’ve switched over

Question

6

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thockin Thank you for clarifying that you are noticing issues with My Account, and I apologize for my misunderstanding. Are you running into the same issue with the Xfinity app or is this isolated to the webpage?   

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Xfinity Web site painfully slow and terrible overall design.

I have been trying to view my most current bill for about 15 minutes and it still won't open! I've got the try again message at least 5 times. It's not the internet connection because any other site works fine. When I try and to anything on the Xfinity site it takes FOREVER!. I get the sorry it's ta

Question

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