Xfinity Community Forum

Paid bill, restore service

I paid my bill in full and my tv is still saying I need to make a payment and will not work. I have a black screen with an otherwise error code of 00314.

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Customer Service

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U

It is an Epson ET-2850

user_qf1dns

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7 hours ago

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U

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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user_u0eae8, we understand your concerns. That's the only way we can assist you as this chat is public as we cannot obtain any personal identifying information from you. I've removed your name from your previous comment. If you need assistance, pleas

XfinityQue

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7 hours ago

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Thanks. I'll try that.

tm007

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7 hours ago

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Service Line Issue - Xfinity Support Options

I'm trying to reach a Xfinity to get help with an issue they were supposed to fix a year ago and I cannot connect to a person to explain the problem so I'm trying this. This is not a standard issue so it needs more explanation. The gas utility severed the underground service line that goes from the

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Got it @user_qf1dns -thank you for confirming that you’re using Xfinity equipment and that the issue is limited to just the printer. May I also confirm the make and model of the printer you’re using?

XfinityAlyssaA

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7 hours ago

to the conversation:

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U

Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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Hello @user_ggs7n7 thank you for reaching out on out community forum. We would be happy to assist you with this. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the c

XfinityAbby

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7 hours ago

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No Objection Letter on Utility Easement

I work for Next Level Connect in Palo Alto Ca.. We have been asked to get a No Objection Letter for usage of PUE behind Los Altos Hills Town Hall.

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U

It is limited to just the printer. All equipment is supplied by Xfinity. There are no third party connections.

user_qf1dns

replied

7 hours ago

to the conversation:

0

U

Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

Question

U

No Objection Letter on Utility Easement

I work for Next Level Connect in Palo Alto Ca.. We have been asked to get a No Objection Letter for usage of PUE behind Los Altos Hills Town Hall.

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Customer Service

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I'm sorry I don't feel comfortable giving out that information. If you are an Xfinity representative, I live in Madison MS. My name is {Edited: Personal Information]. You will be a le to find me. Madison is a small time

user_u0eae8

replied

7 hours ago

to the conversation:

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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U

Why does my Comcast’s.net email say closed?

user_sqju9a

commented

7 hours ago

to the conversation:

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comcast.net

why can i not access my comcast.net email

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Same problem here, streaming through the xfinity box. Usually it’ll play one ad and then completely freeze. Incredibly frustrating.

user_68d61c

commented

7 hours ago

to the conversation:

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Thank you for confirming that information @user_qf1dns, and for trying those troubleshooting steps-we appreciate it. To help narrow this down, are you experiencing issues connecting with any other devices, or is it limited to just the printer? Additi

XfinityAlyssaA

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7 hours ago

to the conversation:

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U

Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

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U

My Comcast’s.net email has not migrated to my Yahoo email. Why?

user_sqju9a

commented

7 hours ago

to the conversation:

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U

comcast.net

why can i not access my comcast.net email

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Hey there, @tm007, thanks for reaching out through Xfinity Forums regarding your line issue. We would be happy to get the line concern resolved for you. Can you please send us a Direct Message with your full name and your full address? To sen

XfinityJeniece

commented

8 hours ago

to the conversation:

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Service Line Issue - Xfinity Support Options

I'm trying to reach a Xfinity to get help with an issue they were supposed to fix a year ago and I cannot connect to a person to explain the problem so I'm trying this. This is not a standard issue so it needs more explanation. The gas utility severed the underground service line that goes from the

Question

U

The 2026 NFL Schedule release is tonight and we get <Edited: Language> by not having the NFL Channel......Xfinity is charging outrageous fees and our bills keeping going up and up w/o any say on the matter. They can say to call them and discus

user_1tr2m9

replied

8 hours ago

to the conversation:

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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alanjames1775, I don't have a way to expedite the existing order. This current ticket is the best path toward a resolution at this time.

XfinityVianney

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8 hours ago

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A

Burying internet line

I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE

Question

Service Line Issue - Xfinity Support Options

I'm trying to reach a Xfinity to get help with an issue they were supposed to fix a year ago and I cannot connect to a person to explain the problem so I'm trying this. This is not a standard issue so it needs more explanation. The gas utility severed the underground service line that goes from the

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Customer Service

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Excellent news to hear, @reuahj! The new modem will work reliably to get you the fastest speeds! You can use the handy Xfinity app to control the modem and connected devices. You can pause a device, set usage limits, and more. This link shows how to

XfinityRay

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8 hours ago

to the conversation:

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R

Speed Tier Correction & XB10 Activation Inquiry

- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a

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I am unable to connect. When I run a network connection check I get a Fail on MAC Address Filtering. Using my Epson App it indicates it is connected to WiFi. I have taken the printer back to factory setting and gone through the set

user_qf1dns

replied

8 hours ago

to the conversation:

0

U

Admin login on new router

I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a

Question

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@XfinityVianney It seems the main problem is that once this ticket is created, that no one can do anything about. Why have a system like that where it's the single point of failure in terms of communication? Get ahold of someone who contracts the pe

alanjames1775

replied

8 hours ago

to the conversation:

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A

Burying internet line

I had my internet line installed in early April and had it buried May 4th. The landscapes working around my new build home unearthed the conduit with the internet line due to the Xfinity contractor not burying the line deep enough. Not the landscaper's fault, the line was literally buried just INCHE

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