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Multi Stream cable card deauthorization
Xfinity Support, After 21 years as a customer, I am now on the verge of terminating my service entirely. What has happened with my CableCARDs is unacceptable, and the latest incident has rendered all of my TiVo hardware completely unusable with Xfinity — the only cable provider available in my area.
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Customer Service
Hello, Thanks for the reset. I did get an email again but upon following the link, it says that I have already claimed it. However, streamstore does not show any activated subscription. I think something is still broken for me in the streamstore side
Peacock Activation (platinum member)
Hello, I am an Xfinity platinum member and entitled to free peacock premium plus. however, i never got the email upon activating the offer and can't seem to find a way to fix this. Can someone plaese fix this for my account and help me with entitlement reset? Thanks, Manav
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@windymarg, thanks for taking the time to post on our Xfinity Community Forums page. What happens when you try to record Jeopardy?
Recording Jeopardy
We have not been able to record Jeopardy either one episode or the series. We have been able to get it for several years
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Hi there blotta94, and thanks for reaching out here on the community forums! That's quite a long time to wrestle with constant internet issues, and I apologize that you've dealt with it as long as you have. You're in the right place for assistance, a
Completely unusable internet due to Intermittent Personal Outages for 4 Months
I have been experiencing a progressive decline in internet connectivity since "network upgrades" were performed in my area in May 2026, to the point that my internet loses connectivity every 1-2 minutes for 30 seconds to 2 minutes. I have had 3 service techs come to my property that have replaced ev
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Sorry that the site we provided isn't giving you the option to downgrade, mlkstarrr! In that case our team would be more than happy to take a closer look on our end to see what's possible. Please send a message our way with your full name, name on th
how to change to a less expensive tv plan
We are paying too much for services we barely use. Chat will only give me links to add more channels.
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No Sound on FOX news ALL day today, ALL other channels are fine
NO sound of FOX News ALL day. All other channels are getting normal sound. Why?
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Channels and Programming
The Chi season 8
Why is The Chi season 8 not available to Showtime with Paramount plus subscribers? It was available 3 days ago and now it only available to Paramount plus subscribers. It's a Showtime original series.
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On Demand
XB10
HI Can I trade my xb8 for a XB10. Gateway . Kansas City Missouri Area . I live in Lees Summit MO 64064
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Your Home Network
Need help adding xFi Complete to current promo plan.
I am trying to add the $25 xFi Complete add-on to my existing promo plan. The automated chat bot refuses to connect me to a human agent, and I want to make sure my base plan and current discounts are not changed. Can an official employee help me process this?
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Billing
Thanks, and noted on the DM guidelines — my mistake. I tried Plan Builder and Deals while signed in. Selecting my current plan doesn't work — the Next button stays disabled unless I change something, so I can't reach an order summary. The only promot
Bill went from $46.39 to $75.39 after Loyalty Promo Credit expired
Hi — my bill just went from $46.39 to $75.39. The cause is the Loyalty Promo Credit expiring; nothing about my service changed. I'd like to get back to a comparable rate. If that isn't possible, I'll need to look at other providers. What can you offer? I'd prefer to stay if the numbers work.
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I also want to emphasize that my service is currently completely suspended. I urgently need service restored, so I am requesting that the Executive Team review this as soon as possible and provide me with a specific option to restore service while th
unresolved Xfinity Mobile billing/collections
I need to escalate an unresolved Xfinity Mobile billing/collections issue to the Xfinity Mobile Executive Team. My Xfinity Mobile service was suspended on August 17, 2026 because of an approximately past-due balance. I contacted Xfinity on August 17 and spent over two hours working with a representa
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Peacock
Received emails stating: As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost. Sign in to your Xfinity account and redeem your Peacock perk. I followed the instructions but there is no link to active Peacock. I spoke with customer service in June and was
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Customer Service
Can a new router delivery order be changed to pickup?
Ordered equipment for a new account, but realized it would be much faster to pickup instead. The order was today about an hour ago, but I can't find any information in the app or website.
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Your Home Network
When are we gonna be compensated for not having any NFL network for three months that we were paying for?
Nfl Network missing
I'd like to know if we're not going to have the NFL Network and NFL RedZone any longer, is there going to be some sort of rebate or some money taking off of our huge bill that we get through Xfinity. One of the main reasons I got the sports package was because of the NFL Network and to be quite hone
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Help
I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates
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Your Home Network
Internet-only plan migration while preserving a legacy Xfinity Home Secure plan
Online plan builder wipes out my existing "everything." I need help changing only my Internet plan to the current 1 Gig plan while preserving my existing Xfinity Home Secure $45 plan and touchscreen lease. The online Plan Builder replaces my existing security plan with the current $65 option, so I c
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Billing
Cannot pay online
Hello @Xfinity Support I tried to pay my bill online and was rejected due to my account not being verified despite already confirmation. I manage to pay it over the phone and I am concerned that the issue may not be resolved after numerous verifications confirmation and that I may not be able to con
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Billing
Finalize phone purchase
I lost the chat windows with an agent who was helping me buy a new phone
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Customer Service
Will you be issuing me credit for this lousy service?
Cannot get help with continual internet performance issue
I have called several times, they have sent someone to my house twice but the problem continues. Calling support is useless, they cannot help and only promise to have someone call who never does. The internet started being flaky several weeks ago. I got a new router and it is activated but the issue
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Same thing happens to me, and the internet comes back in a couple of seconds. When I check the outage service or do a troubleshooting it says that everything is fine and working.
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Service interruptions multiple times a day
Every single day my wifi is interrupted three to fives times a day for no reason. It has interrupted my work day to the point I have to leave my home to find a hotspot so that I can work. I have placed countless calls to customer service and still nothing is done. This is becoming frustrating becaus
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