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My Netgear CM3000 upload speed capped at 40 Mbps.
My Netgear CM3000 diagnostics show that the upstream OFDMA channel is successfully Locked at 36.2 MHz (Power: 43.3 dBmV), proving my modem hardware is fine. However, my upload speeds are still capped at 40 Mbps. This confirms my modem is stuck on a partial or legacy bootfile. Please have a Tier 2 ne
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Your Home Network
@XfinityRaf Ok, I have just sent them a direct message thank you for your help!
I have an issue getting in touch with a live supervisor in the mobile department for contract reinstatement!
I have experienced job loss; I am now able to pay my phone bill. My contract for my iPhone experienced a forced buyout. I was told it was sent to collections they transferred me to collections with a number. The number is invalid and my account is not in collections. I called back numerous times and
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need serviceability ticket opened asap
Hello, I am trying to sign up for residential Xfinity Internet at my new apartment, but the online tool keeps forcing me into Comcast Business. My building is a mixed-use property. There is a bank on the first floor, but floors 2 through 4 are completely residential. Can you please open a serviceabi
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Hey there, @bdfuhr01, thanks for reaching out through Xfinity Forums regarding your Center Ice subscription. We want to make sure that you're able to watch games. I would be happy to take a look at your channel options to see what options we have ava
Washington Capitals & NHL Center Ice
I live in south-central Pennsylvania and am a Washington Capitals fan. Last year, I subscribed to NHL Center Ice through Xfinity and was able to watch Capitals games since we appear to be out-of-market for Monumental Sports Network, who broadcasts the games. Worked just fine. This season, though, wh
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user_kprlih Hi there! You made it clear before purchasing that you needed a working phone that day. Being told only after paying that neither device was available, then receiving conflicting shipping information while you’re without a phone, is
Xfinity lies to customers and gets away with it
I am so fed up with Xfinity. I’m ready to be finished with them completely after 20+ years of service!!! I am dead serious- Verizon, here I come!!! On 10/1/26, I purchased a brand new iPhone 18 Pro Max and Apple Watch IN the Xfinity store. It wasn’t until AFTER I signed the contract and paid the sal
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Concern moved here to the Customer Service help section.
Poor service in general
I’ve been with Xfinity for over 3 years && for the most part they was ok. So boom I had a payment arrangement set for the first. On the 30th of September Xfinity tried to take 403 [Edited: "Inappropriate Language"]dollars out my account when my bill was only 169. That raised a red flag so I decided
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@user_xo2c4y Thanks for confirming how these reboots were done. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “
Gitchy Cable TV
25 year Xfinity customer here. We have been dealing with glitchy cable TV service off and on, since the new tv cable box and modem/router was pushed onto us and installed. TV service can be stable for days, then it will be glitchy for days in a row. Service will be interrupted every 15 minutes for d
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Cable not buried for over a month
Cable is running across yard and has not been buried. This cable was laid at the end of August. Multiple tickets issued, but not resolved. Cannot mow the yard. Do not have any success with the local sub contractors who do not answer their phone or return calls. Multiple calls to Comcast directly. Af
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Customer Service
Yes, by me multiple times (well over 50 maybe upwards of 100) by unplugging it almost daily and sometimes several times a day. Also, several times a phone rep has rebooted it remotely. I cannot reboot it online in my portal because it does not recog
Gitchy Cable TV
25 year Xfinity customer here. We have been dealing with glitchy cable TV service off and on, since the new tv cable box and modem/router was pushed onto us and installed. TV service can be stable for days, then it will be glitchy for days in a row. Service will be interrupted every 15 minutes for d
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Good afternoon @jahqwaun. If you could send our team a direct message with your full name and full address, we can take a look at your account and open up a ticket for you. To send a "Direct Message" ("Private") message: • Click "Sign In" if ne
I have an issue getting in touch with a live supervisor in the mobile department for contract reinstatement!
I have experienced job loss; I am now able to pay my phone bill. My contract for my iPhone experienced a forced buyout. I was told it was sent to collections they transferred me to collections with a number. The number is invalid and my account is not in collections. I called back numerous times and
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Hey @user_hi2a3q I apologize for the inconvenience this has caused. Network updates can include ongoing construction to strengthen and modernize the Xfinity network—replacing equipment (amps, nodes) to improve reliability, prepare for DOCSIS 4.
These “network updates” every few days are unnecessary
About a week or so ago, I started getting messages from Xfinity about “network updates “ being done to enhance the services even though they’re literally fine. And they have been for quite some time. They claimed they would be finished in a day or so. It’s now nearly a week later and they’re still w
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need xfinity facilities attached to a new utility pole
A verizon owned utility pole in my backyard broke many months ago and I'm still waiting for xfinity to attach their facilities to the new pole. How can I get a service ticket created to attach the facilities?
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Customer Service
METV Freezing
One channel continuously freezes both picture and sound.
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Channels and Programming
I wasn't getting Movies! a few minutes ago, but now I am.
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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@XfinityMartyR Well, the customer service woman from Asia (we think) with the crackling faint phone offered us $20 for our 5 days off from service, after a yell, it became $50. We pay $400 monthly. Then she said she could
Service out Oct 1, no appointment available until Oct 6, turns out Xfinity tech caused the outage
Xfinity worker came today, 5 days without internet-landline- cable tv. 5 people in house, 2 work from home. No matter how many calls, wait list, reddit forum, could not get appointment moved up. He said the worker who came Oct 1 put a clip on our line while he worked and forgot to unclip it. 5 minut
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Yes, they offered $20 for 5 days without service. Had to yell to get $50. We pay $400 monthly. Then the person from Asia somewhere with crackling phone offered to save us $ on our service, couldnt really understand. When we looked later
Service out Oct 1, no appointment available until Oct 6, turns out Xfinity tech caused the outage
Xfinity worker came today, 5 days without internet-landline- cable tv. 5 people in house, 2 work from home. No matter how many calls, wait list, reddit forum, could not get appointment moved up. He said the worker who came Oct 1 put a clip on our line while he worked and forgot to unclip it. 5 minut
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They must have the worst customer service care ever. Or no care for customer. And of course, probably 90% of their staff work from home, that's why they always place you on hold and takes much time to pull up your account information. Th
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Where did the quality of service and support go?!
For the last year my internet has sucked. Goes out almost daily and I work from home! Imagine being in the middle of your therapy session and then it’s just silent because their internet cut off!! imagine paying to stream you favorite teams game, or it’s the Super Bowl and just as your team is about
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