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Incompetent Customer Service
Recently we just had a few people working on the networks lines near our home, afterwards our WiFi got remarkably worse compared to how it was before anyone worked on the lines. We’ve been having intermittent network connectivity since then and I’ve done literally everything I can do try and fix the
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Customer Service
Service outage
Service has been out all day, when is my service going to be restored
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Your Home Network
Hey there user_dcxqdc, thanks for reaching out here on the community forum! It sounds like you might have an exciting trip in the near future! With our Mobile Plus, Mobile Select, and Premium Unlimited plans, customers get unlimited talk, text, and d
Premium Unlimited & Int'l Service Capability in France, Italy & Switzerland
If I switch my plan to Premium Unlimited trip to France, Italy & Switzerland, will I have access to international calls, texting, and data included in the Premium Unlimited plan at no additional charge. I understand that for me, switching from Unlimited to Premium Unlimited will be $10/month more pe
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By all means! Please send us a new message with your full name and full address. We can get started from there 👍
I have additional questions about a bill.
Hi there, I was told to create a new post if I had more questions. I have a question about a past due bill and also an installment plan. may I contact you?
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We can check on this for you to ensure everything is perfect, @user_9437a7. The email shows the account closure is set up but I can confirm the date since it didn't show in there. Please send us a direct message with your full name and complete servi
Internet Disconnect Request Status
I submitted internet disconnect request on 6/20 and it is still pending today. Could someone help to check why it is pending for so long and when the request can be fulfilled? The reference number of my request is 1002142259092027. Thanks.
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May I get permission to contact you again regarding the same issue?
I have additional questions about a bill.
Hi there, I was told to create a new post if I had more questions. I have a question about a past due bill and also an installment plan. may I contact you?
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Hey @user_s4vrqs. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look at the Xfinity account and plan. Please send a direct message by clicking the chat icon in the upper right corner of the
Misinformation and lies
I spoke to a representative who provided false misinformation regarding a internet plan. After being unable to access the features that came with the package i reached out to customer service again and spoke to a representative who ensured me they were escalating the issue and i would receive a call
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The only option that is not using the app for a speedtest is the third party options.
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
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Thanks for checking in. My Xfinity internet service is still showing as active in my account. I also wanted to mention that I received two emails titled 'We received your cancellation request' on 6/21 and 6/22, but the 'last day of service' field was
Internet Disconnect Request Status
I submitted internet disconnect request on 6/20 and it is still pending today. Could someone help to check why it is pending for so long and when the request can be fulfilled? The reference number of my request is 1002142259092027. Thanks.
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@user_s51jwf Thanks for reaching out to us about your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and co
Bad service for internet
I had service installed three weeks ago took 2 techs and then it wasn’t done correctly had another two techs over and one changed out my outdoor wire but i still lose connection multiple times and day and am only getting 30-90 percent of my service at a time and will fluctuate constantly so I can’t
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@XfinityJohnG But it doesn't work. It just sends you to the webpage that tells you to use the app.
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
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Misinformation and lies
I spoke to a representative who provided false misinformation regarding a internet plan. After being unable to access the features that came with the package i reached out to customer service again and spoke to a representative who ensured me they were escalating the issue and i would receive a call
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Customer Service
@user_87293f Thank you for taking the time to reach out about redeeming this benefit! I appreciate you sharing what you have tried and thank you for testing out those steps before reaching out here. Did you also get a chance to try out the 'Forgot Pa
Can’t Activate Peacock included with service
I am trying to activate the Peacock account provided for me by Xfinity. I have tried using multiple email addresses to do so and each time I get the same message “ Your Xfinity account is already linked to another Peacock account. I have tried Peacock Support with no luck.
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Looking into that issue the app is the only option available to run that test. You can see that information at the https://www.xfinity.com/learn/internet-service/speed-test link. There are third party speed tests that will work on your devices.
So I Can't Use Xfinity Speed Test to Test My Laptop Anymore?
Been here almost 20 years. Now I can't use Xfinity Speed Test to test my laptop download/upload speeds anymore? Why??? NOTE: I do not have, nor have ever had, nor will ever have, a smart phone.
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Good evening user_enahfl. I can certainly assist you further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this fo
Construction damage
Recent work by Xfinity has left construction paint on stonework at my property.
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Thanks for reaching out @peters69! I can understand why this would be confusing, especially when you see Paramount+ with SHOWTIME listed on your account and expect that to provide access everywhere. I'd be frustrated too if I was paying for a service
XfinityAldrik
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Access to Paramount Plus and Showtime App
I am an xfinity subscriber and pay for showtime and paramount plus (also listed in my acocunt when I login to xfinity website). I cannot seem to access the Paramount Plus service via the internet or on my xfinity box. It does not show any showtime content avalable for streaming. Why can't I access t
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