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Outage
My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?
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2 Payments Taken Out
Has anyone had luck getting a duplicate payment refunded? I was charged twice for my Xfinity Mobile account and the way I received a separate email for each payment makes me think it's going to viewed as purposeful.
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Plan
netflix
my bill states netflix is in my bundle, why am i paying for an upgrade
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Customer Service
user_7m6kq3 Thank you for stopping in for help with this line. You never have to wait around for us to report issues with lines. You can check out our how to report and issue page to see how to let us know about any line hazards. This will open a tic
Cable Down in Alley
The trash truck ripped my cable that goes to the house down into the alley today. How can I get someone out to fix it ASAP?
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I've done as you asked. Please let me know if you require additional information. Thanks in advance for taking a look at my situation.
Misleading Offer
On January 6th, I received an email from Xfinity noting that my promotion is ending soon. Email indicated I was being offered 5 year price guarantee "typically reserved for new customers". I called the number in the email, asking for this offer. The agent informed my there was no such offer availabl
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I want to cancel my internet service.
Canceling Internet Service
Hi, how do I go about canceling my Xfinity internet service? I'm not seeing an option online.
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Gunderthor88 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support
rejected email from legacybox
I have failed to get an email from the legacybox web page to access my account. They tell me that there is trouble sometimes with sending to comcast.net. help Scott
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we've had complete forever. so i wouldn't know the date.
how do i receive my free xfinity wifi pod
when we signed up for xfinity we were promissed 1 free wifi pod. its never been sent, we have one location that needs better coverage for a wifi camera. this camera constantly goes in and out of connection. i just asking what was promissed. i understand there is a process that checks our home for co
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We can certainly look into that further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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Yes, it was activated remotely by an Xfinity agent.
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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user_9oqq95 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Why would Comcast rather lose 2 customer accounts rather than charge the same price for the same service?
I have one account that I was able to secure a $50/month for 1 year (not the 5 year for new customers) for 1 gig. When I tried to change over my other account (located in the SAME city, one mile away) to this same cost, I was told it was not available for that account. It was then identified that I
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control panel says I need to replace battery.
I have replaced the battery and the control panel says the battery is good but the panel still says I need to replace the battery. Is there a fix?
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Customer Service
I appreciate the clarification. It's never our intention to mislead or misrepresent any agreements you're presented with, and your feedback means the world to us! Please let us know if there are any additional questions you have or information you ne
Hidden charges
A few months ago, I received a promotion from Xfinity. A representative called and explained that it included a free mobile device and two years of free service. However, after a few days, I started seeing charges for the mobile service. I requested to cancel the service, and then I noticed charges
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Tried those. Didn't work. But when I call xfinity, it tells me there are two addresses associated with my phone number and it asks which I'm calling about. I moved 10+ years ago, so any address other than my current can be deleted and is no longer re
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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@user_uje0d7 Based on what I know as as former long-time customer user that went through this with Comcast about a year ago, if you do ANYTHING, you will lose your cable card’s working status and will no longer have any channels on your TiVo. There
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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I am having this issue too. I am a 5 year Xfinity subscriber. I tried to activate peacock premium but it says that peacock premium is already active. My peacock account is not premium. I would appreciate assistance!
Activate Peacock Premium
Hello, I have been trying to activate my Peacock Premium since I started service a couple of months ago. Every time I try I receive an error that says something unexpected happened. This is immediately after clicking Activate on the yoursubscriptions page. This happens on my phone, in app and web, a
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I did a lot of one on one chat to try to resolve this issue without results. We are away for the winter and they wanted us to try a few more things from our home network but we couldn’t do any more troubleshooting from a far.
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Thank you for letting us know that you did not receive the Whole Home Wi-Fi evaluation @user_6czu7i. To confirm, are you subscribed to xFi Complete or Xfinity Pro? When did you first subscribe to that service?
how do i receive my free xfinity wifi pod
when we signed up for xfinity we were promissed 1 free wifi pod. its never been sent, we have one location that needs better coverage for a wifi camera. this camera constantly goes in and out of connection. i just asking what was promissed. i understand there is a process that checks our home for co
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Hello @QueenBooCakes, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Can you make sure that you are following the steps for Set up port forwarding using the Xfinity app, and to
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Port forwarding rule is not showing
My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC,
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