Xfinity Community Forum

U

Hey I just realized something, my ONN 4K streaming device does have a web browser for Google on it. So basically what you're saying is that the same way that I connected my phone to Xfinity now Wi-Fi that I can do the same thing to login on my ONN?

user_w2uqhq

replied

4 hours ago

to the conversation:

0

U

Internet problems

My internet keeps going in and out

Question

Got it, thank you for confirming that @user_sjnk7c. Let's take a closer look at your account, current plan, and equipment so we can help ensure you have the correct setup and assist with making any necessary changes or scheduling an appointment if ne

XfinityAlyssaA

replied

4 hours ago

to the conversation:

0

U

Cant upgrade equipment and account incorrectly reports what plan I'm on.

I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.

Question

U

Down power line in back yard corner

We have a down comcast power line in the corner of our back yard. If you can have someone come and remove it we would greatly appreciate it. We have small children and a pet and don't want anyone being hurt. Our address is We are also comcast customer but this has not affected our service.

Question

•

Customer Service

10

1

0

Firmware update for a couple of XE1-S devices

I was wondering if I could get some help with firmware upgrades for my xe1-s units. I got them used, and they have been plugged in for 3 days now. I have attached screen shots showing information regarding these devices. I got them used, and they have been plugged in for 3 days now. I see on the FAQ

Question

•

Your Home Network

14

2

0

U

It shows symmetrical on the plans page. My modem is the one i picked up from xfinity but the CAT ports do not support 2gb. This has been proven with the admin portal on the modem and renders my additional speeds useless.

user_sjnk7c

replied

4 hours ago

to the conversation:

0

U

Cant upgrade equipment and account incorrectly reports what plan I'm on.

I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.

Question

U

Just started today on all of my devices. Checked them all just to make sure

user_g4ofdm

commented

4 hours ago

to the conversation:

0

3

U

My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

A

Cancel MGM+

Please remove MGM+ subscription from my account and remove the 7.99 charge. Thank you.

Question

•

Xfinity Stream Website

2

0

user_g4ofdm Thanks for confirming! Did the error message start today? Are you using a new device, and have you noticed the issue on multiple devices?

XfinityJeniece

replied

4 hours ago

to the conversation:

0

U

My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

Good afternoon @user_sjnk7c, and thank you for reaching out on our Community Forums regarding your speed concerns. I know how frustrating it can be to feel like you're paying for a level of service that you're not receiving, and we definitely want to

XfinityAlyssaA

commented

4 hours ago

to the conversation:

0

3

U

Cant upgrade equipment and account incorrectly reports what plan I'm on.

I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.

Question

Hello @user_75475u, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out Xfinity Video Doorbell is overheated and Xfinity Video Doorbell FAQs

XfinityChelseaB

commented

4 hours ago

to the conversation:

0

U

Doorbell overheating

My doorbell keeps shutting off because of heat. It’s in a shaded location. Requesting assistance.

Question

U

Yes ive used it everyday since ive joined xfinity in march.

user_g4ofdm

replied

4 hours ago

to the conversation:

0

U

My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

Hey there, @user_g4ofdm, thanks for reaching out through Xfinity Forums regarding your Peacock services. We definitely want to ensure you have access! Has Peacock ever worked since you signed up in March?

XfinityJeniece

commented

4 hours ago

to the conversation:

0

2

U

My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

U

Cant upgrade equipment and account incorrectly reports what plan I'm on.

I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.

Question

•

Customer Service

9

1

0

@user_krmp7x Does the Primary Xfinity ID on that missing account match the others? Or does it have a different Primary Xfinity ID?

XfinityLinda

replied

4 hours ago

to the conversation:

0

U

I have six accounts

How do I see all of my accounts in the web site

Question

user_unuxmd Welcome to our community forum! Thank you for reaching out so we can clarify the details of your Free Peacock promotion. Where did you see this promo? You can learn more about getting Peacock Premium with your Xfinity services here: https

XfinityEmilyB

commented

4 hours ago

to the conversation:

0

U

Free peacock

Is this true or will you start charging me after a certain amount of time?

Question

Did you happen to receive a confirmation email that payment was successfully submitted as well as provided a confirmation number for the payment @Strawberryshortcake84? Future dated payments would not be accepted and a live payment would need to be m

XfinityDemitrius

replied

4 hours ago

to the conversation:

0

S

I paid the bill but still isn’t on

I paid more than the minimum pays due and still don’t have internet 8 hours later

Question

Good afternoon @user_gfpi2c. Our team can assist you with your cancellation request. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: • Click "

XfinityRaf

commented

4 hours ago

to the conversation:

0

U

Cancel mobile line

Im trying to cancel a mobile line i no longer use

Question

@armyffray Thanks, the device needs to use 4G cellular service. Are you able to go into your phone settings to disable the 5G, to see what level the 4G is?

XfinityBenny

replied

4 hours ago

to the conversation:

0

A

Storm Ready Device not working during regular outage

Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.

Question

U

I have six Xfinity accounts at different locations of our second homes. I do not see one of them on there. How do I get that manually entered Note: This comment was created from a merged conversation originally titled Missing Account on my group page

user_krmp7x

commented

4 hours ago

to the conversation:

0

1

U

I have six accounts

How do I see all of my accounts in the web site

Question

U

My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

•

Customer Service

8

2

0