Xfinity Community Forum

Hi @user_257dea, I know how annoying it is when you’re trying to catch the news and the app just gets stuck in commercial loop. This issue is often related to how the network (Fox) delivers specific ad content to your device while you're on a n

XfinityQuemekia

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6 hours ago

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Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’

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Hey @user_c1e3f4, Thank you for visiting our official Xfinity Forums Community support page. With being unable to access your Xfinity Email, are you able to successfully access your Xfinity account and billing page? If you recently took part in our Y

XfinityDemitrius

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6 hours ago

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Can’t login to email

I’m having the same problem as all of you. I NEED my email today. Is this being looked into?!

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In answer to your question, the folders were missing on our laptop and yet they appeared on our IPAD after following a link to "Settings/mail/accountsettings/Comcast/Advanced/archivemailbox/ indicates that entire lists of missing folders are on the

user_8tavma

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6 hours ago

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can you restore my mailbox to a date before my custom folders were emptied?

unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.

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@XfinityAldrik As pointed out above, this advice isn't true and has never been true for the life of this thread. I doubt that it'll be true before you suggest it again. What a clown show.

user_x14xk9

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6 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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You'd want to clear it on any devices you access the email on through the browser. If you access the archived section is there any options to recover the archived folders?

XfinityMatthew

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6 hours ago

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can you restore my mailbox to a date before my custom folders were emptied?

unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.

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@user_tmlt25 Thank you so much for sharing what you did, we do appreciate it.-Richard

XfinityRichard

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6 hours ago

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Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4

Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some goo

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Cleared cache on IPAD, is it necessary to clear laptop as well? In answer to your question, the folders are missing yet we can see the folders on the IPAD when looking on "Settings/Mail/Comcast/Advanced/archives"

user_8tavma

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6 hours ago

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can you restore my mailbox to a date before my custom folders were emptied?

unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.

Question

This is far from the experience we want you to have @user_vsqdgk! Four failed activations, swapped IMEIs, disabled lines, and 22+ hours on calls is beyond frustrating. Please send our team a direct message with: Your full name Full address Line numb

XfinityAldrik

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6 hours ago

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failed porting failed activation to to swapped imeis/devices

The long and short is upon initial activation the IMEI numbers were swapped by one of the rivers than it is and the two Samsung devices failed activation

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Why do keep repeating this to people when everyone for the past few weeks have been here telling you that those options are NOT THERE in the push settings?

user_rq33i3

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6 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Yes... So I started the pairing process crib the beginning by resetting the Soundbar connected to my access point via Ethernet. Once it completed it's pairing to the tv... I added the sub and it paired with the Soundbar with no problem. Looking at th

user_tmlt25

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6 hours ago

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Apartment Provided Internet (FIber) with Ruckus Access Point and Sonos Sub4

Hello, I just moved into an apartment that provides internet access via a wireless Ruckus Access Point. It is ceiling mounted. I have a Sonos Ultra Arc Soundbar and Sonis Sub4 woofer. The Soundbar works fine, however when I try to add Sub to the sound bar (Sonos Arc) it will not work. I did some goo

Question

Good afternoon user_iet6h5 I can assure you this is not the experience we want for you. I will be happy to assist you with your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Sup

XfinityJon

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6 hours ago

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Picking up my equipment and extra services i didn't agree to added on

When I went to pick up my equipment the form I needed to sign wouldn't load on my phone so the girl pushed it through on her end. My bill was supposed to be 29.95 with the xfinity essentials plan but I was charged 83 because a home phone line was added. I called and was able to get it removed but th

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user_82lz4w Thank you for reaching out so we can have a technician remove the equipment from the exterior of your home. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen

XfinityEmilyB

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6 hours ago

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Remove old lines & arris box

We recently moved into a home that has an d arris box attached to the exterior of the home and power lines from previous services. I do not currently use xfinity services, how do I contact Somebody to get a technician sent out to remove the no longer needed arris box & power lines?

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Picking up my equipment and extra services i didn't agree to added on

When I went to pick up my equipment the form I needed to sign wouldn't load on my phone so the girl pushed it through on her end. My bill was supposed to be 29.95 with the xfinity essentials plan but I was charged 83 because a home phone line was added. I called and was able to get it removed but th

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Customer Service

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Thank you for reaching out to us @user_nxn9fu. I personally like to keep my notifications to a minimum too. To manage notifications from the Xfinity app: Select account on the bottom right corner. Choose “Account settings”. Tap “N

XfinityAldrik

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6 hours ago

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How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Hello @user_8tavma Sorry to hear about your missing emails. Are the folders still visible and just empty or are the folders missing as well? We do recommend clearing your browsers cache and cookies if you have not done so already as well.

XfinityMatthew

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6 hours ago

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can you restore my mailbox to a date before my custom folders were emptied?

unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.

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No. They failed to activate four devices. One of which was a physical Sim card, the other three are eSim. The IMEI numbers were completely mismatched phone numbers were not assigned properly, Representatives did not understand what to do, second roun

user_vsqdgk

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6 hours ago

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failed porting failed activation to to swapped imeis/devices

The long and short is upon initial activation the IMEI numbers were swapped by one of the rivers than it is and the two Samsung devices failed activation

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Thanks for the clarification, user_otnun3! If you have any devices connected directly to the gateway via ethernet, have you noticed if they are having similar problems?

XfinitySean

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6 hours ago

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My cell drops calls and has voice gaps at home on Wi-Fi

My voice conversations on my cell at home is a constant frustrating battle of gaps in voice (can you hear me repeatedly used), dropped calls, and calls sometimes not ringing thru, and when the call is dropped I have learned the only way to get my call ability back is to restart my phone. My cell pho

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Remove old lines & arris box

We recently moved into a home that has an d arris box attached to the exterior of the home and power lines from previous services. I do not currently use xfinity services, how do I contact Somebody to get a technician sent out to remove the no longer needed arris box & power lines?

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Customer Service

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Greetings @user_ktor7h! Thanks for being a part of our Xfinity Community Forum. I would be more than happy to help you sort out your billing and get those new services added! You have definitely come to the right place for assistance. To get started,

XfinityQuemekia

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6 hours ago

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chat

i need some help my bill and adding internet and a land line

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can you restore my mailbox to a date before my custom folders were emptied?

unable to trouble shoot this. followed AI recommendations . requesting the above as a result of the AI search.

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Email

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