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user_dsrvw8 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a closer look and see what we can do to help. Thank you for trying to clear your voicemail on your phone and on the site.
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
Question
@insanespinster without having a cellphone to authenticate that would make sense of not being able to get the verification code. I checked the password reset website, and it was giving me an option to send a reset link to my email address. Is there n
Reaching a Management person that actually resolve a problem
I am a senior citizen. I DO NOT HAVE A CELL PHONE. Nor do I want one. I have been advised through LifeLock that on May 30th my email and password have appeared on the dark web. They suggested that I change my password. It is impossible to change because I do not have a cell phone! I spent all day ye
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@user_0h0com Thank you for reaching out us via Forums to make us aware you're still being billed even after cancelling your internet service. I would be more than happy to review your account to see what we can do get this resolved. Please send a dir
Cancelled Internet Service But Still Being Billed
After reading several other posts, this seems like a common problem, but I am still being billed for services cancelled on 21 May 2026. I have chatted with at least 3 live agents who all confirmed the account was cancelled, but when I login, it shows upcoming bills and amounts past due. How do I get
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Missing emails
I am not receiving all of my emails in my comcast.net account. I get some. They are usually late. For instance, event at 6pm cancelled. I receive the email the next day. Other emails from this same sender never make it to my inbox. I am using Mail for iphone and the xfinity website. I also check my
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I am suppose to have Auto Pay, but I don't
I am not able to sign into my account and I am suppose to have Auto Pay, but do not. How can I get any of this fixed?
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Billing
@XfinityBenjaminM My point was totally missed. I cannot change my password on self serve because I do not have a cell phone to verify my account. Apparently the 3 agents I spoke with yesterday could not help me change the password, either.&nb
Reaching a Management person that actually resolve a problem
I am a senior citizen. I DO NOT HAVE A CELL PHONE. Nor do I want one. I have been advised through LifeLock that on May 30th my email and password have appeared on the dark web. They suggested that I change my password. It is impossible to change because I do not have a cell phone! I spent all day ye
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelled Internet Service But Still Being Billed
After reading several other posts, this seems like a common problem, but I am still being billed for services cancelled on 21 May 2026. I have chatted with at least 3 live agents who all confirmed the account was cancelled, but when I login, it shows upcoming bills and amounts past due. How do I get
Question
@user_wx4ao8 We still have you in the direct message, so if you have any questions or concerns please send us a message in that private platform. But anytime we schedule a trouble call for any type of service issue since our system is always monito
Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
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Hi there and welcome to Comcast @user_4g2qgp. Thank you so much for reaching out to us regarding your missed appointment. You are in the right place and we are happy to assist you today. We have your direct message and will continue to assist you pri
I need to have a technician install my service and I have waited far to long for someone who works from home
I had a technician scheduled I was 10 minutes away and they left and now they are saying I have to wait another 7 days this is outrageous I need a technician tomorrow at the latest this is ridiculous
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EK4091 Hello! Thank you for reaching out to us here on our Community Forum. Just to clear up any information that you may have been given. Our promotions that include a 5-year price lock do not require you to use our modem. We know that many customer
Sales Rep Trying to Scam me claiming modem rental is required to get Comcast internet deals.
Just like the title says, the sales rep was trying to scam me out of $26 a month, claiming that modem rental only from Comcast is required to get deals. This amounts to over $300 a year in expenses I did not need to pay and thousands of dollars over the term of a 5-year contract. I asked him to conf
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Update - pre-visit phone call: Comcast just called to confirm the 2-4 PM service window for today. Within the same call, the rep asked me to explain the problem to them. I declined. After three months of explaining this issue to every single person
Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
Question
If I owned a pizzeria and ran an extensive advertising campaign featuring well-known celebrities promoting our $3 pizza slice and how our pizzeria "makes getting a slice easy," you would reasonably expect to pay $3 for a slice of pizza. But when you
Moving Fee
I’m having a hard time understanding this. We are simply moving within the same community. As your commercials say, you’re supposed to “make moving a breeze.” My plan was to take my modem with me and complete a self-install at the new address. The new address already has service available; it just i
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clee101 We forgot to ask what time you were schduled for. Did you have the tech out today at this point, or was it set for later in the day?
Why?
First, Why am I paying for 1000Mbps internet service and only am getting 100Mbps? If you ordered a 10 inch sandwich and only got 1 inch, then would you be comfortable paying full price? Second, Why am I on the phone with the phone technician for over 90 minutes to have another one call me 4 hours la
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@XfinityKam Hi, the technician came over, but he said that nothing looked wrong with the modem or anything and I'm still seeing periods of ping spikes and slow internet.
Internet Issues
I've been getting ping spikes and random short bursts of slow internet for the past week or two. I've tried getting support through talking to an agent and had my modem replaced, but I'm still getting those issues. I've also tried running a tracert to google's dns (8.8.8.8) and got these results: 1
Question
Can a moderator make this post public? This is a link to the thread: https://forums.xfinity.com/conversations/customer-service/sales-rep-trying-to-scam-me-claiming-modem-rental-is-required-to-get-comcast-internet-deals/6a2c3b3e2c3d5115
Sales Rep Trying to Scam me claiming modem rental is required to get Comcast internet deals.
Just like the title says, the sales rep was trying to scam me out of $26 a month, claiming that modem rental only from Comcast is required to get deals. This amounts to over $300 a year in expenses I did not need to pay and thousands of dollars over the term of a 5-year contract. I asked him to conf
Question
@EG Thank you for your reply. Can someone please make this post public? I am unable to do so myself. Grok said: "moderator to review and make it public."
Sales Rep Trying to Scam me claiming modem rental is required to get Comcast internet deals.
Just like the title says, the sales rep was trying to scam me out of $26 a month, claiming that modem rental only from Comcast is required to get deals. This amounts to over $300 a year in expenses I did not need to pay and thousands of dollars over the term of a 5-year contract. I asked him to conf
Question
user_css12 Thank you for reaching out! The $39.99 fee mentioned is related to the Self Install Plus option. Self Install Plus is an installation option where a technician checks up to four existing outlets in a customer's home, while the customer ins
Moving Fee
I’m having a hard time understanding this. We are simply moving within the same community. As your commercials say, you’re supposed to “make moving a breeze.” My plan was to take my modem with me and complete a self-install at the new address. The new address already has service available; it just i
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For anyone looking for this it is something Xfinity has to fix on their back end. I do not know what they had to do but it was sent to a specific department and the next day I was able to activate my subscription.
user_ve0mrq
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Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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