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Autopay Discount
I signed up for autopay and was told there would be a $10 a month discount if I signed up for automatic payments and paperless billing. My monthly charges have not been reflecting this promotion. Is there a reason as to why I am not getting the $10 off?
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Billing
I don't know my primary account holder email
What email is my primary account under
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Sign-In and Account Management
Exec escalation: Xfinity-initiated equipment replacement that converted working Internet service into an outage and has not been resolved
Executive Customer Relations escalation requested. Xfinity proactively replaced my working XB7-T with an XB10, which immediately caused service failures. After more than an hour with support, I am now without reliable Internet and was offered an October 11 technician appointment. I need Executive Cu
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Customer Service
Wifi box delivery
I asked for my equipment to be delivered october 2nd and it was delivered a week early. when I got to the apartment, the equipment wasn’t there anymore.
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Customer Service
XB9 modem availability
Hello. Wanted to check XB9 router-availability for Tucson, AZ. Currently on xFinity 1.2GB plan
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Customer Service
Supervisor
I need to speak with a supervisor about my ongoing television difficulties.
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Customer Service
Hi @user_mt9zbp,You've actually come to the right place for help. Our team can perform research into the matter and hand. Rest assured we'll get you the answers and clarity that you deserve. I know circling around an issue for an extended period of t
Horrible Treatment and Cannot Get Anyone to Helpin
My billing statement says that I have a credit, but the app says I owe a lot of money with no explanation or mathematical sense for why that number exists. I have called billing and at first they assured me that it was an error on my end and that I should go with what is on my billing statement. Now
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getting lines put underground
I have been trying for over a month to get Xfinity to bury my line. You have repeatedly scheduled appointments and then failed to show up—no call, no notice, no explanation. I have watched two technicians stop, look at the line, and leave. When I attempted to speak to one, he ignored me, got back in
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Customer Service
Horrible Treatment and Cannot Get Anyone to Helpin
My billing statement says that I have a credit, but the app says I owe a lot of money with no explanation or mathematical sense for why that number exists. I have called billing and at first they assured me that it was an error on my end and that I should go with what is on my billing statement. Now
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Customer Service
@user_uth913 Thanks for reaching out to our Xfinity Community Forums., and I'm sorry to hear you're having trouble with your Xfinity Wi-Fi Pass. A few things I'd recommend checking first: Make sure you're connected to an available xfinitywifi hotspo
My wifi pass isn't working how do I receive help or request refund I have no bars
I purchased a wifi pass my phone and tablet no service or bars
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Good morning!, @user_e591yl Thank you for reaching out. To clarify, Xfinity does not typically come to your home directly to mark underground cable lines upon request. Before any digging project, you'll need to contact 811 (Call Before You Dig), a fr
Does Comcast come to my home to mark buried cable...
Does Comcast come to my home to mark buried cable before digging starts for my landscaping project?
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Still out and it’s been about a month or longer. Delaware
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Does Comcast come to my home to mark buried cable...
Does Comcast come to my home to mark buried cable before digging starts for my landscaping project?
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Customer Service
user_6ybnun Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to help you with your account. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need th
Cancel my service
Been trying to cancel my service for two days for a television that is not being used please cancel ASAP will not be paying another bill
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My wifi pass isn't working how do I receive help or request refund I have no bars
I purchased a wifi pass my phone and tablet no service or bars
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Customer Service
New customer, no existing equipment
Hi, I just signed up for Xfinity service. My account says there is already Xfinity equipment in my apartment, but there was no modem or gateway here when I moved in. I need the existing equipment record removed/corrected and an Xfinity Gateway assigned to my new account for pickup or shipment.
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Customer Service
Cancel my service
Been trying to cancel my service for two days for a television that is not being used please cancel ASAP will not be paying another bill
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Billing
Internet modem
Hi, good morning, Wanted to reach out and ask if there’s any way of having somebody go and move the modem to a different location at my home.
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Customer Service
user_ntumzf We appreciate you reaching out to us over our Xfinity Community Forums. We are a corporate support team, and would be more than happy to help get you pointed in the right direction. Please provide a summary of your TV issue, so the Commun
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Supervisor
I need to speak with a supervisor about my ongoing television difficulties.
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