Xfinity Community Forum

@user_8ry4rs Thanks for reaching out to us, for security purposes Xfinity cannot change your Internet essentials plans to a different type of normal residential plan without consent approval from you either by text consent or e-mail consent.

XfinityOrlandoM

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2 hours ago

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U

Howcan I bring back my Internet Essentials back?

How can I bring back my Internet Essentials back? Somebody switch it to more expensive Internet without informing Info. Thanks, Natalii

Question

user_m8lcft - Hello, and welcome to the Xfinity Forums! We’re glad you reached out. I understand how concerning it can feel if something doesn’t seem quite right. Let’s take a closer look together and see what might be going on. Do

XfinityThomasA

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2 hours ago

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I have reported my neighbor tapping into my line

I have reported my neighbor had tapped into my line approximately a month ago March 26. In August of 2025 lighting struck my residence and router blew up. Xfinity came out and ran a new line to my house. Young man stated then he removed all Xtra wiring in box and that are house was only one on xfini

Question

Since issues occur at night, your network is likely experiencing peak usage congestion. On your iPad, try force-closing the app or reinstalling it if the problem persists.

MikeB39A

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3 hours ago

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Tv and iPad Buffering

Usually at night, the tv and iPad is buffering often. When it happens often, I will have to reset the gateway. It has become an issue to reset every two or three days. This happened a couple of years ago and the cable from the pole to the house was replaced. That corrected it, until lately.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

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U

I have reported my neighbor tapping into my line

I have reported my neighbor had tapped into my line approximately a month ago March 26. In August of 2025 lighting struck my residence and router blew up. Xfinity came out and ran a new line to my house. Young man stated then he removed all Xtra wiring in box and that are house was only one on xfini

Question

@user_e8d867 Thank you again for reaching out to us this morning. Happy that we were able to get both questions addressed for you and get the mobile charges removed. We're available between 6 am - 1 am ET should you need any other assistance.

XfinityMatthew

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3 hours ago

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Canceled all services yesterday, now see a pending full month bill for Mobile and partial charges for Internet

I ordered an Xfinity Mobile Unlimited line as part of an initial sign-up promotion that included a free year, but never activated it. I canceled all of my Xfinity services yesterday and have already returned my equipment, but now I see a pending Mobile bill for $52.00 despite never activating this l

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

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U

Howcan I bring back my Internet Essentials back?

How can I bring back my Internet Essentials back? Somebody switch it to more expensive Internet without informing Info. Thanks, Natalii

Question

Ensure the router is in a well-ventilated, central location away from microwaves or other electronics.

MikeB39A

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3 hours ago

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Internet dropped 3 times in the past 24 hours

All drops required router reboot. Workflow and meetings disturbed.

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

3 hours ago

to the conversation:

0

U

Tv and iPad Buffering

Usually at night, the tv and iPad is buffering often. When it happens often, I will have to reset the gateway. It has become an issue to reset every two or three days. This happened a couple of years ago and the cable from the pole to the house was replaced. That corrected it, until lately.

Question

This has been completed

BrooklynCenter

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3 hours ago

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Can only receive emails

In my Comcast email I cannot compose, reply or forward emails. I can get emails no problem. I get the error “An error occurred inside the server which prevented it from fulfilling the request”. Comcast can't seem to assist me. I cleared my cache, tried incognito, a new browser, reset my password, di

Question

U

This as bad as the Altitude Sports (Avalanche & Nuggets) fiasco. Please fix our access to our local ABC station. I'm looking into "cutting the cord". I find it amazing Comcast/Xfinity continues to take my money. You guys are doomed to be the next

user_g5h56f

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3 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

First. Check here for info about any possible local area outages; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can use the

EG

commented

3 hours ago

to the conversation:

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U

Internet dropped 3 times in the past 24 hours

All drops required router reboot. Workflow and meetings disturbed.

Question

U

billing question

I have charges on my bill for movie rentals that I did not make.

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Billing

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user_35ddbe The Spam Blocker uses third-party analytics to apply a spam risk level to all calls you receive. You can manage Spam Blocker settings, and set how you would like the calls handled. Xfinity Voice Spam Blocker controls and settings&n

XfinityMartyR

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3 hours ago

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Nomorobo Discontinued

Now that Nomorobo is discontinued, does Xfinity have plans to up their game on combating the ridiculous number of spam/robocalls? Is there any way to make an arrangement with Nomorobo to bring them back? The process of using Xfinity's spam call protection can be tedious especially using xfinityspamf

Question

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what [Edited: "Language"] is going on with comcast, maybe its time to change service

user_jobu86

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3 hours ago

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comcast email

I have a comcast email account how do I sign into it

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what happened to my comcast email, ive lost alot of very important emails with yoohoo i dont like yoohoo

user_jobu86

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3 hours ago

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comcast email

I have a comcast email account how do I sign into it

Question

user_ggmznz Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to get the line taken care of. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need th

XfinityBenjaminM

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3 hours ago

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not a customer, but lines down in my yard, can't report it without an account #

All of the avenues I'm aware of to report a downed xfinity line require that I have an account number. Although I manage 2 residential properties, linked to my cell number, the problem is at my home. The problem began several weeks ago when xfinity lowered the lines so that a neighbors tree could be

Question

U

My TV is not coming on. Red light is coming on but nothing comes on. I put in new batteries in remote.

My TV is not coming on. The remote just got new batteries, but didn't help, Light does come on but the TV does not come on. Is Xfinity working somewhere near my house?

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Channels and Programming

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dc616 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. I would recommend logging into your Peacock account through a web browser, click on account, devices, an

XfinityMartyR

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3 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

Question

user_avbuey, I would like to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.Here are th

XfinityAngie

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3 hours ago

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Complaint

I’ve had an extremely frustrating experience with Xfinity over the past few months. My bill suddenly increased by over $30 with no clear explanation, and trying to get answers has been a nightmare. I’ve called customer service five separate times, and while a couple of representatives were helpful,

Question

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I returned my equipment in-store and was told the related charges would be removed. While the equipment charges have been corrected, the billing credits that multiple representatives promised have not been applied to my account. This has now required

user_avbuey

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3 hours ago

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Complaint

I’ve had an extremely frustrating experience with Xfinity over the past few months. My bill suddenly increased by over $30 with no clear explanation, and trying to get answers has been a nightmare. I’ve called customer service five separate times, and while a couple of representatives were helpful,

Question