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TV not on right channel
This has happened before where I don't know what I'm doing I'm switching my TV over to like a cable or something like that because I get the local TV channels like Channel 13 the news and all that kind of stuff on local channels and now it's consisting the local channel 13 is saying 653 Channel 13 w
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Channels and Programming
Okay, thank you for the additional information. Are you noticing issues with any other channels, or does this seem to be the only one?
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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@XfinityKam Direct message was sent
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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The stream works fine until CNN goes to commercial. When the stream comes back the video is there but no audio. On both of the newer Fire TV sticks. But the stream works fine on the older Fire TV sticks, CNN comes back from commercial with both audie
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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I understand how frustrating that can be, @user_em7f1p . If the payment page is freezing when you're trying to use the debit card ending in 0707, there are a few things you can try: Use the Xfinity App to make the payment instead of the website.Cle
Refilling my service
Trying to pay with my Debit card that ends with 0707 but the steps to the payment is not responding
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I appreciate you confirming that, @Tonyd1356. What happens when you watch the CNN channel on the Xfinity Stream app or Stream portal online?
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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Not able to watch rented movie. Only option is to "buy".
Rented a movie 7/18/26 for $5.99 intending to use the $1 promo. It shows up in my purchases but there is no watch button. The only button on it is to buy it.
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Xfinity Stream Website
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Refilling my service
Trying to pay with my Debit card that ends with 0707 but the steps to the payment is not responding
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Unfortunately, we are very limited when it comes to NOW accounts. Taking your payment is not something I can do for you at this time.
Help my service is not working
When I go out of range of my server at home, I cannot call, text, or have internet and it says No SIM in the left-hand upper corner of the phone. It's like I don't have ant phone service.
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@user_tb4x62, this one is an odd one, and I understand where you're coming from. Typically, if you were making a purchase or going to be billed for something you would be prompted to agree to the charges during the process. I'd like to do everything
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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I can understand why seeing those charges on your bill would be frustrating, especially if you don't feel you're using the channels associated with them. Even I, as an employee, are charged these fees too. The Broadcast TV Fee helps cover the cost
Lost Grandfather Plan
I was recently mislead out of my grandfather cable bundle plan tying to lower my cable bill. I am fighting to get it back. Be careful.
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I have four Fire Stick in a vacation home. Two sticks are several years old and two are only a few months old. Both new ones are on the latest versions on both the Fire stick and the Xfinity Stream app. I only happens on the new FireTv sticks. The ol
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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@user_9cpd0a Shipping takes 2-3 business days. There should be a free getting starting kit, so you would only cover the shipping cost of $15 billed to the account to ship through UPS. Send us a direct message with your full name and complete service
Need new gateway cable
Hello, I need a new AC cable (from gateway to wall plug). Mine was damaged and regular AC adaptors don’t fit the gateway. I’ve been out of internet for a week trying to fix this issue. Please help me. :(
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Thanks for taking time out of your day to reach out via our Xfinity Community Forums page. When did this start after an update? I'd recommend making sure both the Fire Stick OS and the Xfinity Stream app are on the most up-to-date versions. If you ar
Problem with CNN channel on Xfinity Stream App on FireTV
When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have
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Hello @user_t1wj4u, and thanks for posting on our Community Forum! You've reached the right place for help! Thanks for using the Xfinity app to help diagnose your connection issue. If the app is indicating a power outage, but you have power in your h
XfinityMelinda
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Internet is out
You AI agent says we have a power outage, outage map just shows my house, we have power but no internet and no indicator lights on the modem. AI system will not transfer me to an agent to ask additional questions.
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