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Yes, it is making me purchase a plan. Is there a way to add the reward to my account for me to redeem?
No Peacock Rewards offer showing on Rewards page
I am a Platinum Xfinity member, and am eligible to receive the Peacock Premium for free. When I go to the Rewards page, there is no offer for me to redeem. How do I redeem and activate this offer as a Platinum Xfinity member? Thank you.
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Inadequate and unprofessional repair
I was unaware that Xfinity would be performing work in the area, let alone that digging would occur on my property outside of the designated easement. I take pride in maintaining my yard and was disappointed to find damage, including holes that remain and large uneven lumps, along with an inadequate
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Customer Service
@user_3io4us Cannot send or receive email due to mailbox being at capacity. She tried to delete thousands of emails, but keep getting a pop up window saying I can’t delete because mailbox is full Start by deleting a few emails at
Cannot receive email because my mailbox has reached capacity, but it won’t let me delete emails to free space
Cannot send or receive email due to mailbox being at capacity. She tried to delete thousands of emails, but keep getting a pop up window saying I can’t delete because mailbox is full
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Hey there, user_37m3a4! Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Com
Scripps dispute
Since we are no longer receiving CBS, I would consider this a good reason to leave Comcast. The 3 basic networks should be guaranteed above all else! We are long time customers and pay way too much for this kind of disruption. This seems to have little to do with tue price we pay and everything to d
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Planning to change carriers. Very disappointed in Xfinity. We should get a refund!
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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Bill adjustment Customer Support?
Acct: [Edit: Account Number Removed] My bill was $70 two months ago when I switched plans, now it's $80. see plan options - the upgrade plan is $70. and why is it so difficult to find "customer Service"? I tried to resolve this with the 'chat', though it could not answer the most basic question! Tha
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Billing
NFM.....
Accessing router settings via desktop
So there is no way to do this now unless I buy a new phone to upgrade to iOS 17.2 so I can download the app? Really? You've decided that people shouldn't be able to access their own network settings from a computer on that very network? Please tell me I'm missing something because I'm having a hard
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@user_pwlu47 Have you checked xfinity.com/yoursubscriptions and log in to your account with your primary Xfinity ID and password?
No Peacock Rewards offer showing on Rewards page
I am a Platinum Xfinity member, and am eligible to receive the Peacock Premium for free. When I go to the Rewards page, there is no offer for me to redeem. How do I redeem and activate this offer as a Platinum Xfinity member? Thank you.
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Customer Security Assurance team needed to enable online/IVR payments?
I appear to be having the same issue as the March 19 issue reported by another user at https://forums.xfinity.com/conversations/billing/youll-need-to-make-a-payment-in-person/69bc07ad58321463f4415007 Specifically, one of my credit card numbers was changed by my bank, and unfortunately when xfinity t
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Billing
@EG Unfortunately I never got a resolution to this. I was told a ticket had been placed and was given the ticket number, and that the advanced support team would be getting back to me on my issue but they were already gone for the day on Jan. 31. I
Port forwarding rule is not showing
My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC,
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Ben779 hello, I am happy to be of assistance. What issues are you having when trying to access the router settings?
Accessing router settings via desktop
So there is no way to do this now unless I buy a new phone to upgrade to iOS 17.2 so I can download the app? Really? You've decided that people shouldn't be able to access their own network settings from a computer on that very network? Please tell me I'm missing something because I'm having a hard
Question
The only solution I came up with was buying my own Xfinity-compatible gateway. I was able to port forward immediately after. Sorry it doesn't have a happier ending :(
Port forwarding rule is not showing
My husband created a port forward on his PC when port forwarding was still done on the Xfinity Gateway (we now have an Xfi Gateway), but it is no longer appearing in the app. I just tried to create the port forward using my PC, and I got an error that the port is already assigned to my husband's PC,
Question
Scripps dispute
Since we are no longer receiving CBS, I would consider this a good reason to leave Comcast. The 3 basic networks should be guaranteed above all else! We are long time customers and pay way too much for this kind of disruption. This seems to have little to do with tue price we pay and everything to d
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Customer Service
@BruceW The problem turned out to be on Comcast's side. After nearly 2 hours in chat, they determined that I had multiple Comcast accounts, somehow, despite having been at the same address for 15 years. This caused their stupid app not to show the g
HELP ! Lost access to XB8 admin UI at 10.0.0.1
I setup my gateway a while ago in bridge mode. I wanted to check the modem statistics today, and saw the following message. I found the page at https://www.xfinity.com/support/articles/admin-tool-access that explains the need to re-enable it. However, I'm stuck at step 2. There is no "View WiFi equi
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@marim4 The second adjustment may not have been approved. The credits for downtime of service are always lumped together as one credit, even if it's for multiple days. Did you go through the link we posted to make sure all the interruptions are credi
Missing Billing Credit
Experienced over a week of internet outages in my neighborhood last month and was given a $10 credit twice but only one was applied. I'm missing $10 off my April bill due 4/9/26. Reference ID given by chat agent Shivam: [Edited: "Personal Information"] [Image Removed: "Personal Information - Referen
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Would really like this situation to be resolved so that I can use my own network equipment how it’s meant to be used.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@user_96b583 how do I open my comcast email https://connect.xfinity.com/appsuite <----- try here
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hpw to open my comcast email
how do I open my comcast email
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