Xfinity Community Forum

Xfinity doesn't care for their existing customers

We’ve been Xfinity customers for around 20 years. Our family eventually added Xfinity Mobile as well, and we’ve recently been looking to upgrade our devices through Xfinity. What’s frustrating is that many of the most attractive promotional offers seem to be geared toward new customers or new lines,

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Xfinity Compliments

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Hi timc126, thanks for taking the time to post here on the forums! We can absolutely take your feedback and make sure it's sent to the right groups. Please send us a direct message with your full name, name on the account (if different), and service

XfinitySean

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4 hours ago

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Looking to file ADA complaint regarding access to services

I am an Xfinity Internet customer and want to be able to view and manage the devices connected to my home network from my desktop computer. Requiring customers to use the Xfinity mobile app for basic network administration is unnecessarily restrictive. A desktop computer provides a much larger scree

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I am having the same issue as well except that I did not change anything. No hardware or plan changes on my setup. I even tested hardwired and wifi connections with mu Upload capped around 100mbps. My download speeds are perfectly fine. I might add I

Famousz

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4 hours ago

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Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"

I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand

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We know why I cannot connect -- the system refuses to accept the password. Given that the desktop uses this pw successfully, and when I checked the pw in the Xfinity ON THE PHONE it gave me the same pw, this does not make logical sense. So you tell

sgeneris

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4 hours ago

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Can't access home network wifi with Pixel 4a5G

I have an Xfinity home network with Ethernet and wifi support, with my Windows 10 laptop and phone on the wifi. When I try to connect the phone to wifi, it rejects the password and asks to check it again. I found the pw on the desktop which it successfully uses to access wifi, so why does the phone

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Phone trade in issue

I upgraded 2 phones, according to the email I received I could return the phones to a local store or ship them. I took them to the store and they told me they can’t accept them and I had to ship them. Ok, so now I package them up and take them to the post office and the supplied QR codes don’t work

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Customer Service

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don't know. I have been using comcast email for over 30 years and now I have this problem? I have heard of Outlook a long time ago before comcast came along. I get the emails on my desktop with no problem, but I can't get it on the phone

teachpostal

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4 hours ago

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Sign in to receive my email

How can I get my email on my phone?

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Okay, will do. Thank you.

user_grz6e5

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4 hours ago

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Service Repair

On Wednesday August 5th 2026 I had a service repair at my house due to a cement truck tearing down my Xfinity line. The service tech told us the broken line was not installed correctly at the proper height. The incident pulled part of our power line from the mast connected to our house and the tech

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Hello user_3ke0nl thanks so much for reaching out here via our Xfinity Forums! How do we access our Xfinity Email? Is this done via our Xfinity Email Login, or are you using another web-based service like Outlook/ Web Acccess or Thunderbird?

XfinityAlfonso

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4 hours ago

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Deleted emails

I delete emails from my inbox on my computer and 5 min later they come back but different numbers. What can I do?

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Thank you for reaching out to our team about that issue with the power line. I will be happy to look further into that and get that escalated from here. In order for me to do that I will have to ask you to send me a direct message with the full name

XfinityJohnG

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4 hours ago

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Service Repair

On Wednesday August 5th 2026 I had a service repair at my house due to a cement truck tearing down my Xfinity line. The service tech told us the broken line was not installed correctly at the proper height. The incident pulled part of our power line from the mast connected to our house and the tech

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user_fjjz2i. I'm sorry to hear about the confusion and the concern this has caused, especially given your budget. I can certainly understand how frustrating it would be to receive a bill higher than you expected so soon after starting service. We'd b

XfinityDilary

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4 hours ago

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Dishonest, predatory

I just got service on the 2nd, already threatening to disconnect, I was told that my bill would be around 105.00 a month and the 100.00 hook up charge would be spit in to 5 payments. The bill was supposed to be in my name and my daughter as a co signer but they put in straight in her name which was

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Wifi cancellation

Hi, I need to cancel my Xfinity Internet service. I would like to complete the cancellation through direct message and do not want a phone call. Please help me cancel my service. I've tried to cancel it in the app and it keeps asking for a call back and it won't allow me to turn off my auto pay. I d

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Devices and Equipment

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Service Repair

On Wednesday August 5th 2026 I had a service repair at my house due to a cement truck tearing down my Xfinity line. The service tech told us the broken line was not installed correctly at the proper height. The incident pulled part of our power line from the mast connected to our house and the tech

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Customer Service

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Dishonest, predatory

I just got service on the 2nd, already threatening to disconnect, I was told that my bill would be around 105.00 a month and the 100.00 hook up charge would be spit in to 5 payments. The bill was supposed to be in my name and my daughter as a co signer but they put in straight in her name which was

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Customer Service

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Hi there user_awp5cc, thanks for reaching out here on the community forums! If you're running into issues logging into your account, the first step I'd recommend would be resetting your Xfinity ID Password, if you haven't already. Once you're able to

XfinitySean

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4 hours ago

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Hi

Hi I paid my bill through western union an having an issue logging in to my account overall. Just been trying to see if its arrived an see what I still owe to get service restored to my home

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Oh wow, I am so sorry for the huge runaround you've had to deal with today! I completely get how frustrating it is to spend an hour on the phone and get nowhere, especially when a two-hour drive to a store is out of the question. If you could send o

XfinityQuemekia

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4 hours ago

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Issues with a Prepaid Shipping Label for Returns

I received an updated TV box and now I am trying to return my old equipment. I went to xfinity.com/returns, entered the serial number on the bottom of the old TV box and a UPS prepaid label was automatically generated. No other questions were asked about the equipment. The problem is that the label

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re-posting info that was ask of me, all the responses seem to have vanished, not sure how that happened Downstream Bonded Channels Channel ID Lock Status Modulation Frequenc

user_7bzg6f

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4 hours ago

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testing coax cable/ packet drops

Hello I am a online game gamer and for a 2 week I have been getting packet drops and correspond to getting lag in my games. one of the suggestion is that you should have your coax cable and splitter checked, but I have no means to check these, if I can get a comcast tech can they test the cables and

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@XfinityMarcus I have done so. I know you guys need a text verification that gives me a very limited time to respond, so I'm sitting in chat waiting for that process to begin. How long should it take for someone to respond to my di

Anon2

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4 hours ago

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30 year customer looking for account-specific pricing review

I've been an Xfinity customer for 30 years and would prefer to stay with Xfinity. My bill, until this month, has been at what I feel is an acceptable amount for the service I use ($45), and I'm hoping to find a promotion or discount that can eliminate the rate increase I just received. My current se

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Is my account on vacation hold😁?

I want to speak to a live representative

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Xfinity Compliments

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I sent in a phone for credit. Please Advise.

I sent in a phone for credit. I don't believe anything has been applied.... the tracking number is 9218790250485711071526

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Devices

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Thank you for reaching out to our team about that service interruption. I know how frustrating any interruption can be. The information provided on your Xfinity app or at the https://www.xfinity.com/support/statusmap site is the same information we w

XfinityJohnG

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5 hours ago

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20+ hour outage and no meaningful updates

I have seen other posts about similar things, it is frustrating that I cannot get through to a live agent while I have an active outage occurring. I would just like to get some more meaningful details other than "Network damage" and "Will be fixed as soon as possible". Can I please get details on th

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