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@user_cuuihz please disable this account. this was an accident the user name give was user_cuuihz, Please get rid of this account on community forum Due to system limitations, we are unable to delete profiles from the forums. However there
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
Question
@user_0z819g We'd like to take a closer look and run some diagnostics. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you. To start a Direct Message: Click "Sign in" if necess
Horrible Internet Speed
Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser
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@ericmkern Somebody tell Alfonso that 30 is Headline News :(
Detroit sports network
What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?
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lol. If it couldn’t get to the channel I would not know if it was displaying the local weather. Up to 2 days ago the information was based the area Comcast serviced. In my case the Fredericksburg Virginia area. The only way this could happen is if Co
Local weather on the weather channel
The local weather alerts and weather on the 8’s stopped appearing when viewing the weather channel. Changed within the last two days. X1 box reset noo change. This was one of the reasons to maintain cable. Guess it is time to search for another provider as the cost has went up and the comcast system
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Just now: Xfinity's SUPER FAST INTERNET Down 35.5 Up 23.6
Horrible Internet Speed
Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser
Question
Hello again, My desk top is connected via ethernet back to our closet. My husbands laptop is wireless and have the exact same issues. Service bounces up and down no matter the time of day. My desktop is new as of last week. I am no
Horrible Internet Speed
Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser
Question
File a formal complaint
How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about. This has been a complete waste of time and my issue still isn’t resolve. I have work to do
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Customer Service
user_j0mg2l Thank you so much for stopping in for help with activating your Peacock promotion. If it has been more than 2 hours since your plan was updated with the new promotion, you should be able to redeem the offer here with your primary Xfinity
Peacock activation “something unexpected happened”
I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.
Question
Thank you for trying those steps, @user_4hfanf! I am glad you were able to pay your bill on the 2nd attempt. Our website team will put a fix in place so that will stop in the future. These types of issues can take a little bit to get fixed so thank y
JS/Packed.Agent.W
I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr
Question
user_dy1hse, You have reached our live Digital Care team here. We would love to help you work on this issue together. Please send our team a direct message with your full name, the name listed on the account (if different), and the service addre
Peacock Premium perk
I was sent an email that I can activate my free Peacock, and when I tried to do this, it would not let me. This is false advertising if you are offering this to customers and stating that it is free which it's not. Also, I would like to speak to a human being and not AI. Does Xfinity have an email a
Question
The rep had me power down and reboot my main X1 box, tried on his end sending a signal and every other. I also logged out of the ESPN app on the Xfinity box and logged back in…still nothing. How do you “force close and relaunch the ESPN app” on the X
MLB.TV not showing up in ESPN.APP on X1
I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.
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@user_dc7w0 If there is an issue with the content being presented from The Weather Channel, those details would be provided to Comcast from the Network. We do not control what is provided by the network. Are you having an issue getting the channel at
Local weather on the weather channel
The local weather alerts and weather on the 8’s stopped appearing when viewing the weather channel. Changed within the last two days. X1 box reset noo change. This was one of the reasons to maintain cable. Guess it is time to search for another provider as the cost has went up and the comcast system
Question
Peacock activation “something unexpected happened”
I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.
Question
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Customer Service
I retuned my equipment at Xfinity local retail store, but they couldn't print out a receipt for me
I canceled Xfinity internet service and it has not been easy. However, what comes next is even more ridiculous. I returned the equipment (gateway/router) to a reail store at Clear Lake Houston, Texas they were not able to print a receipt for me (never heard of). They did suggest me to take a picture
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Customer Service
Customer service is non existent. I’ve tried for hours to get help with peacock ! No way to get to a human being!
Peacock Premium perk
I was sent an email that I can activate my free Peacock, and when I tried to do this, it would not let me. This is false advertising if you are offering this to customers and stating that it is free which it's not. Also, I would like to speak to a human being and not AI. Does Xfinity have an email a
Question
user_dy1hse. You can access the subscription page HERE.
Help with Peacock
I got a message saying Peacock premium was included with my account but when I try to watch something, it says upgrade
Question
Not Accessibility/disability related. Moved to Customer Service.
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Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7
I moved to a new house, when I tried to activate my peacock account. I received the following message: Your Xfinity account is already linked to another Peacock account. PPG_0017_904c7a7 I have tried to contact customer service by the online AI assistant (helper) do not understand my issue. Can some
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