Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (467K)
Thanks for meeting us here in our community, @TEWFamily. Sorry to hear about the trouble with the rewind function. I know this is one of my favorite functions as well. We'll be happy to help. The X1 guide allows users to pause, rewind, and fast-forwa
Rewind function on live tv
For years, when I turned on my tv, I would have the option to rewind the current channel the tv was on, up to 1 hour back. Great feature, especially for catching the news or other programming that had started before we came inside in the evening. Recently, I had a technician at my home checking my i
Question
Xfinity Mobile Plus Upgrade Issues *Urgent*
I've been trying to using my elite upgrade since April 4th. Agent on the phone told me I need to upgrade to the Mobile Plus Gen6 plan and has [Edited: "Language"] everything up. I still cannot upgrade after having investing a dozen hours on this between Xfinity phone support and in the store. I need
Question
•
Devices
Damage to property Claim update
How do I speak to someone to get an update
Question
•
Customer Service
Hi there, @noelkdickinson ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience, I can look into your service concerns. Please be assured you reached t
Internet
Service on the app( when I connect) shows service available at 115% however all things connected show no service!
Question
Internet
Service on the app( when I connect) shows service available at 115% however all things connected show no service!
Question
•
Customer Service
user_302hnb Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Complaint issue
My services was changed without my permission when I contacted customer service regarding a bill. I never asked for my service to be changed nor interrupted. You have outsource your customer service department and since then service has been horrible: I worked for your company years ago and the way
Question
Hello @user_xd2cjv thank you for reaching out on our community forum. Are you using an Xfinity modem? Have you disabled the Xfinity hot spot? Also have you tried changing your router admin password? One of the first things you will want to do is cont
internet theft
My neighbor steals my wifi password with an app from google play. this is several times a day and if i dont use the wifi they yell obscenities through the wall, Ive also caught them changing names of the devices on the xfinity app but if i pause them they change them back and then im blocked .How or
Question
No worries, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, as well as a brief description of your complaint to continue @user_9zs5qc. To
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
Question
Complaint issue
My services was changed without my permission when I contacted customer service regarding a bill. I never asked for my service to be changed nor interrupted. You have outsource your customer service department and since then service has been horrible: I worked for your company years ago and the way
Question
•
Billing
user_0se2cb, hello there and thanks for reaching out. I understand your concerns and frustrations. Programming availability and pricing are determined by broadcast agreements that are outside of our direct control, but we recognize how important
Return TV programing WXYZ Detroit
I want programing to resume for WXYZ TV in Detroit. This station has always been my favorite and they have excellent programs .
Question
@XfinityQuemekia yes this incident ocurred at a store location, Specifically, the xfinity store located in Boulder CO on Saturday, April 25, 2026. The location address is 2900 Baseline Road and it occurred sometime mid-afternoon. I wish to fi
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
Question
Outage
Is there an internet connectivity issue at [Edited: "Personal Information"]
Question
•
Sign-In and Account Management
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
internet theft
My neighbor steals my wifi password with an app from google play. this is several times a day and if i dont use the wifi they yell obscenities through the wall, Ive also caught them changing names of the devices on the xfinity app but if i pause them they change them back and then im blocked .How or
Question
Hey there user_uadq9l, thanks for taking the time to reach out through the community forums! Sorry to hear that the local teams may have run into complications and weren't able to provide a concrete update. Our agents see the same information that's
Extended outage
Internet went down at 3pm and at 9:15 pm we still have no service. The last update i received was at 4:45. What is wrong here is that updates are not coming regularly and there is absolutely no way to speak to anyone about this issue. I understand that maintenance needs to occur from time to time, b
Question
Missing Services
You've already addressed how useless you are getting our channels back. Why have you never addressed what is happening with our money that we are paying you for these services?
Question
•
Channels and Programming
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
13 hours ago
to the conversation:
0
0
Damaged Pedestal
My cable pedestal in my front yard is damaged with exposed wires.
Question