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Hello @user_vp6ekd, and thanks for reaching out on our Xfinity Community forums for assistance. I can really understand how frustrating this must feel, especially after making a full payoff and then having to go back and forth seeking documentation o

XfinityCliff

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10 hours ago

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Urgent Escalation: Missing Payoff Receipt for iPhone 17 Pro - Account Reference Required

Dear Xfinity Management Support Team, I am writing to formally request immediate assistance regarding a missing financial receipt, following an unacceptable customer service experience. On April 23, 2026, I made a full payment of $825.01 to Xfinity to finalize the payoff for my iPhone 17 Pro. Despit

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@Fidhle007 This isn't the experience we want any customer to have, and my team can help with your account concerns. Can you please provide what you're trying to do with your account?

XfinityShawn

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10 hours ago

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Customer service is a joke, it's time for a new provider

After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I

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The playback setting is set to best play available. I tried rebooting the modem and reinstalling the app and it's still low resolution. 

user_2id1gx

 commented 

10 hours ago

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Streaming app is low resolution on Samsung Galaxy A9+ tablet

The Xfinity Streaming app is low resolution on my tablet. It was fine at first but went to an unwatchable low resolution. I tried factory reset on tablet and re-download the infinity stream app and it's still low resolution. The tablet plays all other streaming apps perfectly. It's just xfinity stre

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Unable to receive email

Hello I am unable to receive email from subscription service for a long time now. Sender is in my contact list and is not going to my spam folder. Is there a way to resolve this?

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Sign-In and Account Management

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Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

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Plan

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Me either. I can't get to the Starz app where I have a subscription.  How do I do that

user_jhoyvx

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10 hours ago

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Starz app

I can't get to the Starz app to watch their programming. How can I download it onto my tv

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Matthew McCray

Thanks to Matthew, I was able to be in and out of the store very quickly with my new device in hand. I appreciate the service from the entire staff and overall it was a pleasant experience :)

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Xfinity Compliments

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Starz app

I can't get to the Starz app to watch their programming. How can I download it onto my tv

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Devices and Equipment

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Thanks for stopping by to reach out through the community forums, user_4llo5g! I'd first like to say congratulations on the new home! We'd be more than happy to get the process started to have our lines run to the house. Please send us a direct messa

XfinitySean

 commented 

11 hours ago

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New Construction Needs Comm lines installed

Building a house we are ready to run comm lines into the house.

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@XfinityMatthew​ What you're saying is as a customer - we've got zero importance to your company.  You could have said "We care about your concerns - we are actively negotiating - we expect and are hopeful in finding a new resolution etc". BU

JC1008

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11 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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"Access Denied / You don't have permission" messages are issued by the destination site, not by Comcast. It's likely the sites or their webhost/network are blocking your public Comcast IP. You can look up your IP at https://www.google.com/search?q=my

BruceW

 commented 

11 hours ago

 to the conversation: 

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Getting an "Access Denied" message on many websites

Please help. I can't access certain websites, getting an "Access Denied" message or something similar. This is at the level of my WAN network since I can't access them on any device connected directly to my router. Tried the following: Clearing cache & cookies Allowing third-party cookies Different

Question

Thanks for reaching out for help with you cancellation of Peacock. We can certainly help get this done for you. Can you send us a direct message with your full name, name of account holder (if different), and service address please? To send a "Direc

XfinityJeffB

 commented 

11 hours ago

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Retired account

Cancel Peacock service

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Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement

I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast

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Sign-In and Account Management

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Customer service is a joke, it's time for a new provider

After wasting far too much time on my account page trying to make changes I finally resorted to online chat as I couldn't take a phone call at the moment. After finally getting through to an agent they waste far more of my before telling me they can't help me and they need to have someone call me. I

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Customer Service

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Retired account

Cancel Peacock service

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Sign-In and Account Management

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i tried, no answer on DM

user_uwncx0

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11 hours ago

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Cancel tv deceased acctholder

Need to keep Internet but cancel all TV at address

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Happy Friday user_ubsokg 👋 We always want to make sure you're getting the best rate possible for your services so thank you for reaching out! If you could send our team a direct message with your full name, the name listed on the account (if differe

XfinitySeth

 commented 

11 hours ago

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Help with xfinity internet

Hello I'm looking for help with my xfinity internet bill

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Closed

Feedback Regarding Recent Changes to Autopay Discount Policies

To the Customer Feedback Team, I am writing to express my disappointment regarding the recent changes to the Xfinity autopay discount structure, specifically the removal of the discount for credit card payments and the requirement to link a bank account to receive the full incentive. While I underst

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Billing

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New Construction Needs Comm lines installed

Building a house we are ready to run comm lines into the house.

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Customer Service

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Once you're in you mean nothing. They called me the other day to ask how my experience was (a day after wasting hours trying to change my current plan) and flat out told me to cancel and restart because then they could help me out... Of course trying

Fidhle007

 commented 

11 hours ago

 to the conversation: 

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5 yr set price doesn't seem to apply to long time customers like me

I've been with Xfinity since it was Comcast, yet I never seem to get any perks like a reduction in price for being a long time customer or 5 yrs. set price, like is currently being heavily advertised. My question is simple, Why?

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