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Cannot connect with cable on my TV
Remote is not working; cannot access xfinity cable on my Samsung TV. Samsung remote works for apps. I have tried to do the remote reset, and have replaced the batteries, and checked the connection of the box. Please help Michele
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Channels and Programming
How to purchase the backup battery for my Xfinity Wi-Fi Pro
I’m just trying to figure out how to purchase the goddamn battery for the Xfinity Pro Wi-Fi
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Your Home Network
I hate to hear about your recent billing concerns, however I will be happy to assist. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign
Unauthorized Mobile Care Charges
@Xfinity Support To Xfinity Mobile Support, I am writing to formally dispute unauthorized charges on my account and to demand immediate action. On March 30, 2026, Xfinity Mobile Care was added to two Apple Watches on my account ($15/month per watch, totaling $30/month) WITHOUT MY AUTHORIZATION OR CO
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After talking with someone at an Xfinity store, they confirmed that no DVRs are being issued/created anymore that have a hard drive. He also suggested trying an even later model of DVR cable box, which I was not aware existed when, 2 months ago, I go
DVR Watching Recorded Show
While watching a recorded sporting event, I often fast forward fairly frequently through the game. I've noticed, especially with the current cable box as compared to the previous version, that it is much slower to react to my remote control requests. In addition, it gets confused very often, and eve
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I have sent a DM. Thanks.
Adding user to Xfinity bill for proof of residency
Hello, I would like to add an account user's name to my bill for proof of residency. I have already added the user to the account. I made an early payment this month. Is it possible to add the name to this bill? Thanks.
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Thank you for reaching out to our team here. I am sorry to hear about that experience, and we can check on any options we have for your residential service from here. In order for me to do that I will have to ask you to send me a direct message with
No one will help me- customer since 2004
I have a personal account since 2004 and a Biz since 2012. I noticed my monthly has increased lots over the year and it’s way above standard average, even with auto pay and paper-less. I called and was at first transferred to sales, who transferred to customer retention, who transferred me back to s
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@user_5fbj9q Not Accessibility/disability related. Moved to Customer Service.
"this number is no longer in service"??
Hello, big problem: When people call me they get a message saying the number is no longer in service. I'm able to make calls, but not receive them. This has been like this for two days. I reset the router and the phone, and checked the plugs. I can make calls and the people I call say my caller ID s
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Thanks for your comment, chefley10. I see @Again offered our email website. Did that help? Thanks for your support, Again!
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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@sayheykid then what's the point? You cannot keep fast forwarding bit by bit to live. You have to go to the new recording which has the same problem.
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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@user_evawmu Not Accessibility/disability related. Moved to Customer Service.
Reset admin access
need help with my XB7 Admin Tool credentials. I forgot the Admin Tool password and performed a factory reset, but the reset did not restore access. I have tried the sticker password, “password,” and the current Wi-Fi password with username admin, and none work. Admin Tool access is enabled in the Xf
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Oh, no. I'm sorry to hear you're getting unwanted emails and texts about an upgrade, @user_glmgye. We can look into this for you, and see how we may get things turned around for you. Please send us a Direct Message with your full name and service add
Unauthorized Internet Upgrade Request
I am getting nonstop spammed about approving an upgrade from my 300mbps to 500mbps internet plan that I did not approve or request. An agent offered the 500mbps to me earlier today but I said no thank you and ended the chat. I have screenshots because the download transcript was "not authorized", I
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There is a cell phone payment on my latest xfinity mobile bill, but my new phone is supposed to be free, so the payment should be credited.
I just got my new mobile bill and there is a charge for my new iphone payment of $33. My phone should be free, so the charge should be credited each month.
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Billing
Hi there, and thanks for taking the time to reach out here on the community forums, user_s4zphw! If you're using an Xfinity gateway, you should be able to split the band signals to provide up to three different connections (2.4 GHz, 5 GHz, and 6 GHz)
Multiple Network Names
Is it possible to have multiple network names on my WiFi? For example I could have my home devices and cell phones on one network and have my gaming system or streaming on another network?
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Thank you for reaching out @user_343u0r I completely understand your concern regarding a unexpected bill, especially since you’ve already returned your equipment. To help clarify the exact charges and see your specific billing cycle dates, have
Billing
My last bill was September pymt. Can someone explain why a $127 dollar bill was sent to me for pymt. Equipment has been returned, I was informed once the September bill was received it was a done deal. Need a representative to contact me ASAP thank you in advance
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Thank you for reaching out to our team about that issue with your order. If you still need assistance with that I will be happy to look further into that from here. In order for me to do that I will have to ask you to send me a direct message with th
wifi router/motum
i placed an order for pick up at an xfinity around the corner from my house. they said they didn’t have it and i waited 3 hours when the email told me it should be ready in about 2. do i have to wait a few days? is it gonna get shipped? i need to know what i did wrong. i also ended up placing a 2nd
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@user_49mkgd Have you already taken extra security measures like change the Wi-Fi password on your home network? This is recommended in case someone is logged into your Wi-Fi. We would need to get your name and account information through a D
Xfinity's meter appears to be completely broken
For the past months, my Xfinity app and account show an abnormally high amount of data usage that does not align with my actual internet activity. My monthly usage is consistently around 600-700GB, but last couple months it suddenly spiked to 1.380TB. Worse, my new billing cycle started yesterday, a
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@user_ssm91 Just for a read: https://forums.xfinity.com/conversations/email/notice-dmarc-policy-for-comcastnet/667075ff729ad353204c8409 @GLouie Please start your own thread. Thanks.
Sending emails from Outlook using comcast.net stopped working due to DMARC policy enforcement? (can still receive email)
Earlier today, I tried to send emails using the Outlook client for Windows, but they consistently failed to send, with an error code of 0x800CCC0F ("The connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP)."). I the
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Why can't we get the right equipment the first time? member-owned-router-fiber-internet request
We signed up for Xfinity Gigabit Internet, but the equipment we were given appears to be incompatible with the service at our home. Our home has a fiber ONU with an Ethernet connection, but Xfinity provided us with a gateway that requires a coaxial connection. There is no coaxial connection from the
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Customer Service
we are having this same issue, on a samsung, and ready to cancel our xfinity stream - the issues are endless and the only reason we have cable is to record and watch games (and shows) without commercials...
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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XfinityQuemekia
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Number of rings
Don’t have advanced call forwarding but need to change number of rings from 2 to 9 for voicemail
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