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user_r091aq Hi there! Thanks for using our Forums and we are sorry to hear that your service has been up and down recently. We are happy to look into the account to see if we can notice any trends or issues on our end that we can address. Please send
Outages Every Day
Since the hurricane, a year and a half ago, I've had outages regularly. Almost every day now. Anybody have a clue as to what's going on? Honestly, it feels like the late 90's and the pathetic service I received from their phone service. Seriously beginning to consider some alternatives.
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This started happening last week, but I don't know the specific date. A number of my clients started reaching out that their emails to me were bounced back, reporting the Throttled error message. This is coming from a couple of different clien
Throttled email error code 451 4.2.0
I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n
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I also like saying they changed beginning Dec 2025. My plan changed Oct 2025 so I was still before Dec 2025. Gee you lease a car for 3 years and after 3 months they change the terms. Sorry doesn’t happen. Only xfinity plays god and does what they wan
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
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Hello user_elmgsc, thank you for the very thorough information. We can start by trying to assist you with the issue, and then we can work outward. This will require some troubleshooting, so if you would, send our team a direct message with your full
Possible packet corruption affecting large TLS uploads on Comcast backbone (AS7922) toward Chicago CDN edges
HIGH LEVEL SUMMARY Large HTTPS uploads fail consistently with TLS error ERR_SSL_BAD_RECORD_MAC_ALERT when using a Comcast/Xfinity residential connection. The identical uploads succeed immediately when routed through alternate backbone paths (Google Cloud WireGuard tunnel and corporate VPN). Testing
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I should have mentioned the error was for inbound messages from gmail, from a client no bulk sending just one off emails 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010
Throttled email error code 451 4.2.0
I use comcast email for my business and personal needs. My clients are getting bounced back or delivery incomplete messages with the error code 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 These clients have email me previously without any issues, and they are n
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My updated comments. I finally reached a tech by phone and was told that unless I went to a store, there was no way I could be shipped an XG1v4 box. All orders revert to the Xi6 boxes. I was then told that they would send me a newer version of the XG
getting a replacement XG1v4 4K/DVD box.
I have a failing XG1v$ box that flakes out every day or 2. All TV’s in the house have scrambled pictures and when I try to unplug the box to reset, it comes up into the welcome screen then shuts off for a few minutes then goes back to the welcome screen. Endless loop, waited 4 hours one time and sam
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The signal status values were ok at that snapshot in time. Please post the modem's RF error log entries in their entirety (copy and paste all of the text), but redact the CM and the CMTS MAC addresses for privacy or else the forum bot will not allow
Internet keeps dropping with DS Profile Assignment Change in Cable Modem Log
I am currently using a Motorola MB8611 cable modem which has been in service for the past couple of years without issue. My internet keeps dropping for a couple of minutes intermittently with the event log entry of DS Profile Assignment Change and then reconnects without me having to reboot the mode
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You're welcome! Our team is here to help if you need us, and it is always our pleasure!
Xfinity ESPN Email xfinity@updates.xfinity.com
Today I chatted with an online agent to confirm if the ESPN email offer was true or not. The agent said this was in fact spam and that he was going to report it and that they do not have an email from Xfinity like this: xfinity@updates.xfinity.com But now in this forum I can see that other Xfinity a
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Hello @user_1th35z are you logging in with the Primary Xfinity ID?
Unable To Access Xfinity App in Over a Year
I open the Xfinity app (I have already uninstalled and reinstalled over 20 times) and I get a message "! Something went wrong. There's been an unexpected error, please try again." When I clear the data from the app, it signs me out and it sends me to the login link. I put my credentials in, sends a
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@user_3cpf2w @XfinityBradM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these
Intermittent Issues for over a year
Ever since moving to my apartment complex over a year ago have had intermittent, but severe connectivity issues, from 1100-1300 daily, and during peak usage times. A tech game out last year and fixed/replaced some connections, and left his "supervisor's phone number, in case issues come back." They
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user_dygars we do have updates on this concern that we'd love to share, as well as additional requests for information from our local leadership. Please reach out to us over the existing direct messaging thread, and we're happy to share those details
Boynton oasis condominium
we are desperately trying to get a technician or a team of technicians out to our property to repair cable boxes that are not only unsightly, but quite dangerous with cable wires, extending to all areas and falling out of the boxes. The boxes are damaged and need repair. Who do we call or how can we
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DVR Pausing / Freezing
For the past ~7 months when playing back recorded programs the playback will freeze for several seconds up to several minutes. This will occur for a week or two then everything will work fine for a few weeks when the freezing will start to recur. Some days it’s fine and others it is terrible. Someti
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X1
Hello user_vhro1u, thank you for reaching out in our Xfinity Community forums. We are happy to assist you. The easiest way to set this up is to being a new service(install) order. We are here and ready to help you set that up, you can call in to cust
New Home Construction - How to setup new build service request?
Hi - I'm building a new home at a different address than my current service. The new home will be 100-200ft off the road. The general contractor will be trenching in plumbing and electrical utilities since there is no pole close enough. I'd like to coordinate Comcast/Xfinity to install service while
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Can’t get help no matter what I do
My internet is absolute [Edited: "Language"] despite paying for one of the highest level of services. When I try to do their customer service “prompts”, because you can’t speak to a human ever, it says it’s my device. How can it be my device if it is EVERY SINGLE DEVICE IN MY HOUSE? This includes my
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Customer Service
Hey there, @Psamead, thanks for reaching out through Xfinity Forums regarding your DVR concerns. We would be happy to help you with troubleshooting this issue. Can you please send us a Direct Message with your full name and your full address? To se
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DVR Pausing / Freezing
For the past ~7 months when playing back recorded programs the playback will freeze for several seconds up to several minutes. This will occur for a week or two then everything will work fine for a few weeks when the freezing will start to recur. Some days it’s fine and others it is terrible. Someti
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