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damaged box [Edited]

There is a broken lid at [Edited: "Personal Information"]. Please fix it before someone gets hurt. [Title Edited: "Personal Information"]

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Customer Service

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Good afternoon user_4lynf7 To block devices from your WiFi using the Xfinity app or the WiFi Gateway Admin Tool, follow these steps:   Using the Xfinity app: Select the person from Connected to your WiFi. Choose Pause All Devices to block int

XfinityJon

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3 hours ago

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Devices

How to block devices from my WiFi router?

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user_y3egrb Hi there! You should eb able to track your package via the Xfinity app. Do you see the order there?   

XfinityAirelle

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3 hours ago

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Phone

Was wondering approximately when my samsung s26 ultra will be here

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Hello, @Statman99. There have been some changes to our channel lineup so it may be part of a specific package now. I'd be more than happy to check this information for you. To be able to discuss account specifics, please send a direct message by clic

XfinityRaul

 commented 

3 hours ago

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ROAR TV

When did Xfinity remove ROAR TV from its channel lineup in Nashville?

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Billing change

Why has my bill increased? I had the introductory first year rate and then signed up for another rate that would remain unchanged for five years. This is the start of year two.

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Billing

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Xfinity account

I have a previous account with you guys, and would like to know how I can return a internet box.

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Email

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Hey there, @user_122wiu! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand the need to have the emails available. If the emails are available to restore, you will want to follow the steps below. Plea

XfinityAdrienne

 replied 

3 hours ago

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I am missing emails prior to March 2023

I am missing emails prior to March 2023. How do I gain access to these old emails? I need to find several important emails for a potential legal issue. I have tried several seach options and re-sorted by date. I did not delete them. Please help. Dave

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Sure thing! We will do our best to help get this done as quickly as possible, @user_x2smi2. Please send a direct message to us including your full name and complete street address.     Here's the detailed steps to direct message us: 1-Clic

XfinityFrank

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3 hours ago

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Xfinity line relocation to new utility pole PG&E installed

I need to find out how long it will take for Xfinity to relocate its lines to the new utility pole that PG&E recently installed. What is the best way to request that a technician be dispatched to complete the transfer within the next week?

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Problem will billing

In error i signed up for a yearly paramount plus subscription.must say i did not realize i did it because i already have a free subscription with Xfinity i went into local office and they said to contact Paramount which i did. Paramount said there is nothing to do with this and to contact Xfinity. I

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Customer Service

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user_kdt5qy Thank you for reaching out! Did you have a chance to review the suggestions @BruceW recommended?   

XfinityMartyR

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4 hours ago

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Wifi always disconnects

Can I get a new modem sent to me? This one always loses connection and all my tv's keep losing connection.

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Hello @user_wc8don, and thanks for asking such a great question here on our Xfinity Community forums!When you sign up for the NFL Sunday Ticket through Xfinity, you should receive a confirmation email. You would then follow the activation instructio

XfinityCliff

 replied 

4 hours ago

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NFL SUNDAY TICKET

Ordered the NFL Sunday Tickrt today. Received a confirmation email that I’ve been charged the $240. It appears to be active on my smartphone but not on my tv. What do I need to do?

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Unable to cancel NOW TV - need help canceling

I have called and received confirmation that my NOW TV subscription was canceled. I just received my bill and it has not. I have never used the service and do not want it. Can someone PLEASE help me!

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Billing

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Horrible Experience

To Whom It May Concern: I am writing to formally complain about an extremely frustrating and disrespectful experience I recently had with Xfinity customer service. I have been a loyal Comcast/Xfinity customer for more than 24 years. I contacted Xfinity because my monthly bill has increased to approx

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Customer Service

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user_xi5klc We appreciate you reaching out to us over our Community Forums. We are sorry to hear your services were not cancelled as expected. Did you return your equipment to a Xfinity Store, and specially ask that your services be disconnected?&nbs

XfinityMartyR

 commented 

4 hours ago

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I returned my equipment and canceled my service a few months ago. However, I am still being charged.

As above, I'm still receiving monthly bills for Comcast/Infinity cable service that I canceled several months ago.

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Hey there, @user_em7ik8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do undertand wanting to make the changes with your account, and ensuring everything is closed. I would be more than happy to help with you

XfinityAdrienne

 commented 

4 hours ago

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internet disconnect september 29 written message only

need to schedule internet disconnect for sept 29 via written message only, no phone. please dm me.

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U

How do I make a public post because I have called to cancel my NOW tv subscription and have gone through every channel to get this off my bill. Why is this so difficult to do?

user_hka3ia

 commented 

4 hours ago

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Cancel Now TV subscription

I have tried everything to cancel the NOW tv. It keeps telling I don't have any tv services when I contact chat. I am getting billed for it. I no longer want it and it is impossible to cancel. I've gone through NOW TV login, Xfinity stream, through my account. It's impossible to cancel. Why is it so

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New Phone Upgrades?

are any of the lines i have on my plan eligible for a phone upgrade?

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Customer Service

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Hi there, @mary140. Thanks for reaching out to us here on the Community Forum and sorry to hear you've been having trouble getting a wired box. We can see about getting one sent out, and also we would like to check out your internet connection to see

XfinityFrank

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4 hours ago

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hello

I want a new tv box. I went to the store and all they had to offer was a wireless box. My wifi has been on and off these days. So I don't want to rely on a wireless box. I wanted the Arriis XGlv4 4k dvr box so I could still watch tv when my wifi modem failed. They said that a dvr box would not work

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I want to make sure, if I cancel my internet service, how much my monthly pay for my phone service would increase

I want to cancel my internet service and have me wife sign up for new customer promo, we have phone service as well. I want to know, if I cancel my internet service and leave only phone plan on me, would the fee increase?

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Billing

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URGENT: Xfinity Mobile Stolen Shipment – Unresolved Ticket [Edited]

I am extremely frustrated with how this has been handled and am requesting immediate escalation of Xfinity Mobile ticket [Edited: "Personal Information"]. I paid $300 upfront when I ordered this phone. On September 12, my husband received the FedEx package and immediately noticed it was unusually li

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Customer Service

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