Xfinity Community Forum

Thanks @user_3zero824wzz for sharing the detailed troubleshooting you've already completed here on our Xfinity Community forums. Based on the behavior you're seeing, it may be worth focusing on how the modem or DHCP process is handling connected devi

XfinityCliff

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3 hours ago

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Lost ability to change WAN IP address by changing MAC address. Can only get internet with a specific MAC address.

For almost 30 years I've been able to do this with comcast/xfinity internet service. I have an Arris SB6183 modem and a Netgear WNR2000v2 router (neither are comcast supplied). Two weeks ago I changed the MAC address in my router to get a new IP like I had been doing for 30 years. When the Modem and

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Urgent Escalation – Financial Loss Due to Incorrect Xfinity Agent Information

Smartwatch: My smartwatch had a 24-month promotion. Before deactivating the watch line, I checked with two different Xfinity agents to make sure it was safe. Both told me that the watch was paid off and that I could deactivate the line. I specifically asked why my account still showed a balance, and

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Customer Service

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No internet

Customer for over 20 years I have no Internet and the earliest I’ll come look at it is the 20th which is a week later and I have a work at home business . I’ve gone twice to the Xfinity store to get new modems and stop the issue. There must be something with the line outside, but they are refusing t

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Another forum thread with about a dozen users reporting the same issues: https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

user_n8smea

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3 hours ago

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Membership benefits gone

I received the Xfinity bookshelf $10 reward and tried to redeem it. It said it was invalid. Then I tried to look at my previous rewards and they are all gone! Also, I logged in several times. They were there last night as I was looking at my rewards I have yet to use. So I cleared my cache and tried

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Another forum thread with about a dozen users reporting the same issues: https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

user_n8smea

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3 hours ago

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Where did my benefits go?

I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?

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How to add another device

How to add another device to WiFi pass

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Customer Service

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Another forum thread with about a dozen users reporting the same issues: https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f

user_n8smea

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3 hours ago

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Member Benefits

The past few weeks I have had issues with the Thursday member benefits. Either the benefits will not come up, they come up and I accept them then they never come up again if I redeem them or the code I’m given will not work. For example, today I accepted the bookshelf credit of $10 dollars and went

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Another thread with user @user_6p0023 reporting the same issues: https://forums.xfinity.com/conversations/customer-service/member-benefits/6a7df546a5b26e7d5f94aa18

user_n8smea

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3 hours ago

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Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

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Good afternoon user_amlou6. I will be happy to look into this further for you. I can assure you this is not the experience we want for you. Are you entirely without service, currently? Or are you experiencing intermittent service issues? If there was

XfinityJon

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3 hours ago

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Left without service

This is poor service handling, poor customer service. Since July 30th, it took till 8/12 to get an appointment. 8/12 it was raining now comcast tells me wait till 9/3. I am so disappointed with the service I’ve received.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Outage issue

We have had no internet connection in Ckearview Estates, Yardley, PA, 19067. It is past 7 pm and the last update said the issue would be resolved by 540 pm. The status on the app still shows 540 pm. By when willl the issue actually get resolved?

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@user_11kfi3 Thanks for making us aware of your experience with your appointment. Let's continue our conversation via DM to see what we can do to resolve this.

XfinityRaul

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3 hours ago

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Appointment cancellation

I had an appointment today to have my internet fixed after a storm. I’ve been without internet for almost a week now. I got a text that the technician was here so I went outside looking for them and they were not here. Less than 10 minutes later I got another text that said “sorry we missed you, you

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Concern moved here to the Customer Service help section.

EG

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3 hours ago

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Troubled Experience

I have been an Xfinity Customer for just over a week, and could not be more displeased with the experience. Below is a timeline of events from the time that I began my service: -July 30th: Service began, gateway was picked up and attempted to connect. Gateway could not connect. Contacted Xfinity sup

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Sent DM with name and address as requested.

rkeith_100

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3 hours ago

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Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

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Concern moved here to the Customer Service help section.

EG

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3 hours ago

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report utility pole cable laying in street

Utility pole internet cable laying in the street

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toomanyissues - Thank you for choosing Xfinity and joining us here in the Forums for help with your Xfinity Rewards dashboard. We appreciate you sharing the troubleshooting steps you've already tried. Testing multiple browsers, clearing your cache an

XfinityThomasA

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3 hours ago

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Rewards dashboard wiped out completely after claiming Pikachu movie reward

Hello. I am the primary account holder and logged in to claim the Detective Pikachu movie reward. Immediately after claiming it, my entire rewards history glitched out. My dashboard now shows absolutely zero active or redeemed benefits, even though I had several active ones right before this. I have

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anaayaahh, thank you for reaching out through Xfinity Forums. This is never the experience we want for our customers. I would like to take a look at your account and see what we can do to fix this. Please send us a DM with your name and address

XfinityAngie

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3 hours ago

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Damage Claim

A guy came to set up my internet at my newly built home in Crosby, TX on August 8th. He drilled a hole in my wall without my permission and left the exterior of the hole completely uncovered leaving access for anything outside to get in, it also rained 3 times since then. Another technician came out

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Thanks, @rkeith_100. Let's take a closer look. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us: 1-Click "Sign In" if necessary. 2-Click the "Direct

XfinityFrank

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3 hours ago

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Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

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user_b8pqjr Hi there! Thanks for using our Forums and for taking the time to write us. We are happy to look into this and be by your side until you are online. To get started can you send us a DM with your name and service address? To send a "Di

XfinityJorge

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3 hours ago

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Internet outage

My Internet service has been out since yesterday, how long will it be restored

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We're happy to take a closer look at things, @user_k07ggi. Please just refrain from included personal details such as phone numbers when working with us publicly. Could you please send our team a direct message to continue? How to send us a direct

XfinitySara

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3 hours ago

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Speak to a Asian I have not received my equipment and want to prorate my bill

I have not received my equipment they said they delivered it and it was not at my house and replacement equipment was supposed to be sent out today where is it at I'm trying to be home for when they come please let me speak to an agent

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Damage Claim

A guy came to set up my internet at my newly built home in Crosby, TX on August 8th. He drilled a hole in my wall without my permission and left the exterior of the hole completely uncovered leaving access for anything outside to get in, it also rained 3 times since then. Another technician came out

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Customer Service

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