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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancel wifi order
hello i made an account & ordered wifi to pick up in store but i only made an account to lease a phone which im not approved to do so- i haven’t picked up my wifi can i please cancel this i cant afford it and its impossible to find an email support + i dont have a cell phone number in service right
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user_ij0ty6 Thank you for reaching out! The $300 off select Smartwatches promotion offer is available for new line activations and applies to various smartwatch models, including Apple and Galaxy watches. The discount is provided over a 36-month devi
Didn't get Chat transcript as proof of what I was told
Yesterday I spent time changing my plan via Chat. When I'd finished, I clicked on the link to have the transcript emailed to me, but it never arrived in my email. (Yes, I've checked my spam folder.) My concern is this: The person helping me encouraged me to use the coupon to get the free Apple watch
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@user_jtysvl Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to
Refund
I have gone through so much with Xfinity and I was promised two $60 credits because of everything I’ve gone through I received one $60 credit and the girl said to call back the following cycle to get the other one. She said she documented it and now the supervisor Customer Service is saying that the
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@user_o5fg3i Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329
Unable to access secondary email accounts
A few businesses have contacted me via snail mail because one of my secondary email accounts no longer works. How can I get Tito work again?
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Trying to get help
I'm trying to get help I have recently come of some terrible times and had fallen behind with all my bills I have broken two payment arrangements but im trying to get my phone turned back on but dont have the full amount and they won't put me on any kind or repayment plan. I understand the position
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Customer Service
Hi there, @user_kmpb4z! I hope you are having a wonderful Wednesday! I am sorry to hear that you want to cancel your account! Our teams will always try to help with any account concerns you have. If there is a problem, we want to fix it! We can assis
Cancel Service
There is no way to cancel services aside from speaking to customer service agents who only try to upsell you on more items and, in the end, the services are still not cancelled.
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Thank you for confirming that the device is only two feet away and doesn’t need to be moved closer @pmell20. In some cases, being too close to the gateway can cause interference. Are you able to try moving it a bit farther away? The ideal place
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
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user_tptnxj Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your q
Broken outdoor box
There is an outdoor cable box that is wide open and held together with a zip tie. It needs to be fixed
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Thank you for reaching out to us here. @DreamSayerZ is correct, the app is the best option to get that transfer pin. The only other option for that is to visit an Xfinity service center in person, and they can provide that as well.
send me a transfer pin so I can move to another carrier
I am trying to get a transfer pin for 2 cell phones to transfer them to another carrier
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Fiber to Condo
I want to have Xfinity brought from Xfinity IMPO to my home approximately 50 feet. Who can help me with the process for that.
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@user_jrw8sn https://connect.xfinity.com/appsuite <----- try here. If that doesn't work, post back here.
Cannot Access Comcast Email [Edited]
I cannot access my comcast email. I need my email. [Title edited to remove personal information - email address]
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Cancel Service
There is no way to cancel services aside from speaking to customer service agents who only try to upsell you on more items and, in the end, the services are still not cancelled.
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No extension WiFi Seasonal Convenience Plan
This suggested URL link, via Xfinity and Google, has no reference to extending a valid Seasonal Convenience Plan? https://www.xfinity.com/seasonal Very perplexed! There are no tags for this situation!
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Quite welcome and thanks for returning to update your topic ! Hope things hold up for you ! Best of luck!!
Modem lost OFDMA Channel!
We had some pretty bad storms 2 days ago in the Maryland area. My Comcast network and Netgear CM3000 have fared fine. But today, I checked on a (Comcast) neighbor's modem stats (also a CM3000 modem), and I saw something strange - they have lost their OFDMA upstream channel! Their plan speeds are eit
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All systems are working fine. The Extender is about 2 feet from the router. should it be closer?
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
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Hello, @user_wbj9dy! Thank you for taking the time out of your day to post on the Xfinity Forums. I understand needing to block calls. We offer those features. Are you using Xfinity Voice or Xfinity Mobile?
How to block undesired incoming phone calls
How to block permanent undesired commercial phone calls
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Hey @Blaam1982. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in reviewing the current Xfinity services for an available and eligible promotional plan. Please send a direct message by
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Help lowering my bill
Can some help get on a new contract and help lower my bill
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