Xfinity Community Forum

Oh no! @user_mfp2ce I'm so sorry to hear you are looking to discontinue your service. We can assist with your account here, just send us a direct message with your full name and the service address to get started. To send a direct messag

XfinityEva

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11 hours ago

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Cancel Internet

Hi. I can use some help to cancel my internet service. Thanks.

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@user_516top Thanks for adding a post to the community. The billing cycle begins upon activation or seven days after device shipment. Bills are automatically charged to your card 20 days after your billing cycle closes. Use the steps here https://www

XfinityBenny

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11 hours ago

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Billing date

What date is our mobile bill posted?

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Non-responsive security assurance complaint

The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the

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Email

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@Annabelle2 yes! You can also access email using another email program, on different devices, with proper settings in the programs.

plumld

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12 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

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Did anybody ever get a hold of you because I’ve been trying to get somebody to come out because their pole is about to fall on my house and the wires are hanging down how did you get a hold of him if you did

user_gbyw71

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12 hours ago

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Technician request

Hello, my house has been having prolonged issues with the WiFi and the extender. I want to schedule an appointment with a technician to figure it out.

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Conflicting Information From Support Causing Service Disruption

I am extremely frustrated with how this situation has been handled, especially considering that the issues I am dealing with are not the result of anything I did wrong. First, I had a payment arrangement set up, but the details of that arrangement were never sent to my email as they were supposed to

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Devices

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Cable wires are you hanging down?

I have been trying to get a hold of somebody. My cable wires are hanging down. Box is not even hooked onto the house. There is a big pole that they’re hooked to. It’s going to fall and I’m going to sue you because I have been trying and trying to get a hold of somebody to come and do something about

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Customer Service

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Hi @user_cg6z53! I am so sorry to hear you're stuck in a password loop with your Comcast email! That is definitely a frustrating experience, especially when you need to get through your messages. Are you using a specific mail app (like Outlook o

XfinityQuemekia

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12 hours ago

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Email access -

I continually cannot send or receive email on my comcast.net. I get request for my password, once I enter my pw it the same request comes up.

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Hi, our router is sitting in the furthest left side of the apartment behind the couch. Unfortunately, we think this is the only spot with an Ethernet port. The tricky thing with our apartment is that it is very long, hence why the need for the extend

user_cd1ka1

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12 hours ago

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Technician request

Hello, my house has been having prolonged issues with the WiFi and the extender. I want to schedule an appointment with a technician to figure it out.

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Message sent to support

user_et79qd

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12 hours ago

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Point Pleasant NJ Outage

All of our service has been down since yesterday morning. We were told ahead of time that we would be down yesterday for planned maintenance but be up by the evening. Service is still out. Called customer service last night was told it would be back on by midnight and then they scheduled a tech to c

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I did this but got no indication it was received. When a company charges as much as Xfinity and you have no way of contacting the company, they don’t care about customers. I have cell service with Xfinity now I can’t even use my hotspot.

user_pzlfpn

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12 hours ago

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No Service, no number to call

A tree fell on the cable providing internet to my house. This pulled the cable out at the telephone pole. The Xfinity Assistant has no way of me telling them what the problem is. Why doesn't Xfinity Service have a telephone number? Star Link here I come.

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Cancel Internet

Hi. I can use some help to cancel my internet service. Thanks.

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Customer Service

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I am so sorry to hear about the tree falling, that sounds like a stressful situation, and I definitely understand the urgency of getting your internet back up and running. I hope everyone was safe! You can always bypass the Xfinity Assistant

XfinityQuemekia

commented

12 hours ago

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No Service, no number to call

A tree fell on the cable providing internet to my house. This pulled the cable out at the telephone pole. The Xfinity Assistant has no way of me telling them what the problem is. Why doesn't Xfinity Service have a telephone number? Star Link here I come.

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My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

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X1

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Have you attempted to get support via the NOW portal @user_0dgadn?

XfinityAbby

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12 hours ago

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Xfinity NOW keep getting paper bill for $0.00

I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema

Question

Hey there @catstars24, thanks for being a part of our Xfinity Community Forum! I hope the day is treating you well. I know how important it is to be able to access your emails. Here's all the information you need: https://www.xfinity.com/support/arti

XfinityQuemekia

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12 hours ago

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comcast email

I only have a Comcast email. Do not have an account. My mom had one before she died. And you have changed how to get in them again. I do not know how to get into mine now. I have 2 actual emails. I need to figure out how to get them

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same problem. just started this month (march 2026) after having had NOW for a year with no paper statements

user_0dgadn

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12 hours ago

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Xfinity NOW keep getting paper bill for $0.00

I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema

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I’m not finding any information in the messages below that tells me how to fix my email on my iPhone. I keep getting the popup for my imap password. I tried copying the password on my settings, but that doesn’t work. How do I know what the IMAP passw

user_fc64k1

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12 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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I have done this and no one can help me. Each time I explain my situation they spend so much time responding then say “let me look int this” and for me “not to Worry” then ultimately they disappear and here I am again. Please help

user_5gokms

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12 hours ago

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Being charged for an iPhone 16 pro max

Dear Xfinity I was encouraged to upgrade from a 16 Pro Max to an iPhone 17 Pro Max, despite the 16 being only four months old. Because I was having difficulty switching the phones over I brought the iPhone 16 Pro Max into the Xfinity store in Petaluma California. It was received there and a record m

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comcast email

I only have a Comcast email. Do not have an account. My mom had one before she died. And you have changed how to get in them again. I do not know how to get into mine now. I have 2 actual emails. I need to figure out how to get them

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Sign-In and Account Management

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