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Login problem
I got a code, but couldn’t get back to sign in page.
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Sign-In and Account Management
Thank you very much for the information @user_2oq5gf. When visiting https://www.xfinity.com/yoursubscriptions, do you see an option to activate the Peacock Premium subscription? Could you also try https://customer.xfinity.com/activate-peacock to see
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
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user_8kqcy1, thank you for reaching out. I hope you are doing well today. I'm sorry to hear about the issues you have with the app, and I am grateful for all the troubleshooting you've tried so far. Does this happen across all your mobile devices? Do
Xfinity App doesn’t work at all
Xfinity App hasn’t worked since I got internet a week ago. It doesn’t work on my phone or tablet. I’ve deleted and reinstalled the app multiple times, cleared old data, and ensured I was downloading the up to date version. Absolutely nothing works and it’s incredibly frustrating. As soon as I log in
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Formal Complaint Against Xfinity / NOW Mobile – Unlawful Number Hold, Failure to Release Transfer PIN, and Lack of Customer Support
Business Name: Xfinity / NOW Mobile (Comcast) Location: California (in-store activation) Complaint: I am filing a formal complaint against Xfinity and its NOW Mobile service due to ongoing failures in customer service, improper handling of my mobile number, and refusal to release my transfer PIN des
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Network
Cable TV went out
I was watching TV then it went dark. Now it says Welcome
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Channels and Programming
Artifact extra time on recordings
I have set up sports program series recordings adding extra time. I have canceled some of these yet when I set a new recording for canceled series the recording includes extra time even though I set it up with no extra time. I cannot remove this extra time and sometimes it affects the ability to rec
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X1
Stevek066, hello there, just following up with you. Were you able to verify the email address being valid or possibly share here so we can confirm with you to avoid or proceed?
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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Xfinity Mobile SCAM (Mobile Data Usage)
I had Xfinity Mobile from 2017 until 2 months ago. I was a by-the-gig user. My data usage was under a 1/2 gig for years. Then it started climbing up. I often had to stop using my phone outside of wifi towards the end of the month. From 9/25-11/25 my data usage jumped. One night in November I checked
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Network
I called , and I was told the issue was that I had a limit of 5 lines actives. I was told they would call me in the following days so I’m still waiting on that
I can’t activate my Apple Watch
I’ve tried to activate my Apple Watch, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I tried unpairing the Apple Watch and then pairing it again. Restarting both the watch and iPhone. The software i
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blurry picture off and on
swapped out for a new cable box. keeps saying to check cable connections, which I have and restarted a couple times. Now have no picture, trying to set up new remote with new cable. could you please help. [Edited: Personal Information]
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Customer Service
Repeated ongoing internet outages
Since a neighborhood upgrade in early January, I have experienced multiple internet outages that xfinity assistant shows are affecting 101 to 500 homes in my neighborhood every time. A technician was scheduled to come to my home 1/25 but it was canceled with tech support telling me the issue was res
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Your Home Network
@XfinityAlfonso As I said, I'm accessing it through the Xfinity On Demand Free Action Movies option.
Wrong movie loads
I've been trying to watch "Survivor" starring Pierce Brosnan on the On Demand Free Action Movies channels and no matter which streaming plat form I try (Xumo, Pluto, etc.) it loads a war movie instead. I've contacted these channels and they just pass the buck. Perhaps Xfinity can do something on its
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I am a 20+ year customer with Diamond membership level status. I have both cable and internet. I currently do not have a peacock premium subscription. As an xfinity diamond level member, I was offered a free peacock premium subscription.
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
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Yep looks like they don't seem to know what the problem is because they wont give us a straight answer I have a Iphone 13 pro max and its doing the same thing
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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user_z38ih4, hello there and thank you for reaching out. I do apologize about your experience. I know things like that should never happen to our customers. We can take a look into your account and review changes following procedures to assisting you
Store employee forced plan change.
I had an $85/month internet plan for 2gig, locked in for 5 years. Last night I made changes to my tv package, resulting in a new monthly bill amount of $234.31. They had me go to a store to swap out my cable box. In order to swap the box, the rep sent me something to authorize on my phone. It wasn’t
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Thank you for working with our Forums team regarding your eligible upload speeds @shasarj, we appreciate your time! I'm glad our tech was able to provide a tentative timeline and we hope that enhancements are made to your area soon! If there is anyth
what is the maintenance for? is it for the update Sequential speeds in my area?
I have the best internet plan available in my area, Boston MA. (Tremont area) Recently, there’s been a lot of maintenance, and I’m wondering if they’re finally doing the upgrade. My current plan is 1.2 GB down and 35 up—will it be upgraded to 2.0 GB down and 300 up? I’ve been asking for about two ye
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Hey @user_2oq5gf. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Peacock Premium streaming subscription. Are you a new subscriber or been a subscribed for at least a few month
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
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Hi there, @user_acrzz7! I am glad to further help with the local channels and appreciate the steps you took to try and fix this. You did a great job! Are you seeing the message you must be on your home network or something else when you try to view t
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Roku not showing local channels
Is there a fix for this? Xfinity stream works fine on my bedroom smart tv without Roku. Living room tv with Roku (both on home wifi), rebooted router, removed and reinstalled app, power cycle - still no local channels (ABC, CBS, NBC).
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