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3 of my HD channels are not working on 1 tv
ESPN, ESPN2 and The Weather Channel HD channels are not working on my main TV. All the other HD channels work and all HD channels work on my 2nd TV in the bedroom.
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Channels and Programming
Contractor cut underground cable-No Internet
How to get internet service fixed? Contractor severed the internet line. Now no service at 5109 Meadow Creek Terrace Ellicott City. Need service asap for work. What are next steps? I am unable to locate a phone number.
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Your Home Network
Hello user_7e57tg, thank you for reaching out here in our Xfinity Community forum. We are happy you're here, and we're happy to assist, I see you sent us a DM. We will continue there.
Fulfilling Written Statements
I am attempting to exchange an iPhone 18 Pro Max for an iPhone 18 Pro. The reception is poor compared to my spouses iPhone 18 Pro when we make calls from the exact same location. We were originally told in writing from the Xfinity Store that we could complete an exchange, but now they are telling us
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ahm_2191 - That is great news! Thank you for keeping us in the loop and for sharing so other readers may benefit from the info!
Music choice channels?
So I have question I’m just seeing if anyone else is having issues with the Music choice channels? I like to listen to these channels it’s kinda background noise for me but recently this week it gives me an error code having trouble connecting. I refresh the box, unplugged the box and then I got ano
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@XfinityRaul I have good news it finally fixed itself. Thank for for responding
Music choice channels?
So I have question I’m just seeing if anyone else is having issues with the Music choice channels? I like to listen to these channels it’s kinda background noise for me but recently this week it gives me an error code having trouble connecting. I refresh the box, unplugged the box and then I got ano
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@XfinityAngie TY Angie on my IPad
Load Content on emails?
Hi, how can i stop having to hit “LOAD CONTENT” on emails? All emails come in with message on top of email with “your network settings prevent content from loading privately.” At that point I have to hit “LOAD CONTENT “ How can i fix so i don’t get that? thanks
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Streaming bundle
If I sign up for a streaming bundle,how do I use my original accounts?
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Customer Service
No Confirmation Email Received
I am a new customer and submitted an order earlier today for internet service (In-store pickup). After I had placed my order, it said it would email me regarding my order, I have not gotten an email. I also do not know if my orders been placed or not as I cannot check the status due to the site givi
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Customer Service
Xfinity Mobile – Financial Hardship Payment Arrangement Request for Disconnected Line
Hello, my Xfinity Mobile line has been disconnected for nonpayment. I've already tried the billing chat, but it keeps directing me to call. I'm requesting assistance in writing because I'm unable to handle this by telephone. I'm experiencing financial hardship and want to arrange installment payment
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Plan
@XfinityRichard wrote; If you’re also unable to access the Admin Tool, newer gateways require Admin Tool access to be enabled through the Xfinity App first. Go to WiFi > View WiFi equipment > Advanced settings > Admin Tool online acc
How do I turn on 5ghz?
My 5ghz is completely off and only have 2.4ghz and I tried to long into the admin too but it won’t let me in, so what’s the problem
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Good luck. They buried my cable today after about 6-8 wks... the tech left me a gift on my curb after finishing- an empty LARGE WHITE CLAW WATERMELON can!
Cable trip hazard
My neighbor has his cable going down the sidewalk, across my driveway and to his house. Xfinity is responsible for this rigged set up. Nearly 3 months of this trip hazard and the cable is starting to fray from being driven over daily. I am contacting the city of Alpharetta, GA to file a formal compl
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Not even attempting to call Customer Service about this. Waste of my time and energy. Xfinity will not be getting any more of my business, loyalty, or especially- my hard-earned money!!
2 months to bury a cable. Guy left empty alcohol can of White Claw- Watermelon
I finally got my cable buried (After about 2 months of asking!) and after reporting it was a tripping hazard due to Halloween this weekend. Then, the guy in his "XFINITY TRUCK" threw/left a large sized, empty White Claw Watermelon can on my curb outside of his passenger side door! Unbelievable!
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Thank you for your patience. I'm happy that we were finally able to get you taken care of. I do appreciate your time, and most importantly, we truly do appreciate your business!
Replacement XG1 Equipment
Hello Xfinity Team, I am writing here because I have spent nearly 3 hours over 10 days on the phone with customer service and am getting contradictory information. My account was recently reconfigured and has created problems with my DVR. An Xfinity Customer service sent an XG2 box to replace my ori
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2 months to bury a cable. Guy left empty alcohol can of White Claw- Watermelon
I finally got my cable buried (After about 2 months of asking!) and after reporting it was a tripping hazard due to Halloween this weekend. Then, the guy in his "XFINITY TRUCK" threw/left a large sized, empty White Claw Watermelon can on my curb outside of his passenger side door! Unbelievable!
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Customer Service
Samsung Galaxy s26 FE
cidmar
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10 hours ago
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Need to find email app [Edit]
Just transferred my info to a new phone at Xfinity store. Now I can't find my email app.
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