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Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
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Xfinity Stream app issues
Hey Xfinity Stream, are you planning to fix your app problem anytime soon? It’s not working for a week already
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Xfinity Stream App
@Endlessummer, to fix this, try restarting your X1/Flex box, checking for app updates, or also navigating to the "Extras" menu to locate trailers.
Movies Not Showing Trailer Options
Using cable box. Why are way more movies now on Xfinity not showing trailer options?
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Please share the link as unable to find any paper & pen account
Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
Question
Yes- no internet since 9am on 7/4. I understand it may take time to fix but the lack of transparency is unacceptable.
Why is service not restored??
Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All
Question
Hello, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.Here's the detailed steps to direct message us: Ho
Green box fallen in our front yard with exposed cable
Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.
Question
@user_nf1u2j same issue on two tv’s and on my phone since week ago. Such a useless app 😟
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
Question
Hello @user_nxisp7, and thanks for reaching out on our Xfinity Community forums! If you're just now trying to sign up for membership benefits, it may be helpful to know when you activated your account. If it was in the past couple of days
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Hello i have this same issue. what was the resolution. I am stuck in the loop as well.
I am unable to access membership benefits
I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh
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Router
I need to order another router for another room. The extender I have does not work and now that I work from home the WiFi connection is weak for the upstairs room that I will be working from. How can I order or get another router and still keep the one that I have now for the downstairs area.
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Your Home Network
Hey there Ojsantana231, thanks so much for reaching out here via our Xfinity Forums! I'm sorry to hear your phone is unable to download the Xfinity App. You should still be able to activate your equipment via the Xfinity Assistant or by calling 1-800
Activate service without the app
Hey my phones won’t let me download xfinity app can y’all activate my service for me
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Outage in Brunswick, MD area
When will our service be restored? The outage details give “severe weather” as the reason, but there has been no severe weather here today. “As soon as possible” isn’t an acceptable time frame for service to be restored. Just give us a real time estimate, please.
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Your Home Network

Good afternoon @user_0ewdmn. Are you still having issues with your services?
XfinityRaf
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5 hours ago
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Why is service not restored??
Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All
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