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Agree stupid plan bring the old app back or lose customers

user_g8uowe

replied

2 hours ago

to the conversation:

not a fan of the new streaming app changes

I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori

Question

Account owner passed away

Hello, I am trying to finalize my own standalone Xfinity Mobile line and device following the passing of my mother, whose account my phone and smartwatch lines were previously on. When her residential cable and internet account was closed for bereavement, Xfinity already received and processed her d

Question

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Customer Service

Hi, @user_ps75y1. Thank you for choosing the Xfinity Community Forums to address your concern regarding the message you recently received. I understand that you only have one modem, your own. If you've replaced your modem in the last year or so then

XfinityNasser

commented

2 hours ago

to the conversation:

WHY am I receiving this?

Received the same message multiple times today from Xfinity: Switch to your supported modem today You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet experience. Your current modem is no longer receiving the latest

Question

The old app allowed me to easily see what I had scheduled for DVR recording. It also made it easy to add a future program for recording. The new app is completely useless in that regard. The future scheduling section in completely gone from the libra

user_dsl175

commented

2 hours ago

to the conversation:

Streaming app

Fire whoever designed the new streaming app and go back to the old one. The new one is definitely NOT an upgrade. Too many problems to enumerate, as I have to be somewhere tomorrow.

Question

Hello, user_gpglzj! Thanks so much for taking a moment out of your busy day to send us a private message. For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Supp

XfinityThomasA

replied

2 hours ago

to the conversation:

Got this email from xfinity. I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?)

I am already using the modem provided by xfinity (rental) This email makes no sense? (or maybe fake?) Equipment upgrade needed Switch to your supported modem today You have more than one modem on your Xfinity account, including a supported modem that's ready to deliver a secure and reliable internet

Question

@user_012232 Thanks for sharing and letting us know. What other problems are there with the service? The two may be related or connected.

XfinityBenny

commented

2 hours ago

to the conversation:

X1 TV Boxes show Offline But are Working

I have replaced all the TV boxes with the new Wireless boxes. Internet Cable Modem shows online. All TVs are working correctly. However the X1 TV statuses show Offline and/or Status not available. This is confusing especially when having problems with service. Why does this show these statuses that

Question

Call me or tell me number to call

user_w9w7co

commented

2 hours ago

to the conversation:

High prices

Need to talk to someone about high prices looking to switch companies

Question

High prices

Need to talk to someone about high prices looking to switch companies

Question

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Billing

user_jg7smg, thank you for reaching out through Xfinity Forums. We may need to send you a new link. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the

XfinityAngie

commented

2 hours ago

to the conversation:

Peacock subscription

I can’t get the subscription to activate using the offer through Xfinity. It keeps taking me to an error page called bpe.fortumo.eu no matter how many times I follow the activation steps.

Question

Why was it necessary to change a perfectly good application? There are no noticeable improvements for us and the new app has removed many of the previous features that were useful. It does seem that the name of the show now appears once again rather

ksd

commented

2 hours ago

to the conversation:

New Updated Xfinity Streaming App 11/2026

Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!

Question

It's always our pleasure, @user_016b23!

XfinitySara

replied

2 hours ago

to the conversation:

Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4

I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play

Question

I completely agree. Please give us back the old version. Amongst other things, with this version you can no longer delete a series of recordings, you can’t see how much space is being used for recordings, you can’t see what programs are scheduled to

DaveC7818

commented

2 hours ago

to the conversation:

HORRIBLE Xfinity Stream App Update

Quite literally the worst app update they could have done. Can’t see what shows I have recorded (who care about episode names), can use smart resume AND got rid of the 30 second fast forward function. Also just one of the most unappealing UI interfaces I have seen. Fingers crossed they get rid of wh

Question

Hello @user_55hj8m, and thank you for reaching out here on our Xfinity Community forums. We appreciate you bringing this to our attention! We understand you've received an email asking you to switch to a supported modem, but you're not seeing an opti

XfinityCliff

commented

2 hours ago

to the conversation:

[Action needed] Move your Xfinity service to your supported modem

I received an email (see below) from Xfinity today asking me to take action by removing an old cable modem on my account. There is no option to remove a cable modem on the website or Xfinity app. How do I resolve this? email: Switch to your supported modem today You have more than one modem on your

Question

@user_opg745 Our team would love the opportunity to dive into your account with you and provide you some insight and offer solutions. If you could please send me a DM with your first and last name along with your full-service address, we can get star

XfinityBradM

commented

2 hours ago

to the conversation:

If you are trying to lose customers, you have hit the jackpot. The update makes trying to manage your tv viewing experience impossible: no scheduled programs tab, no favorite channels, no way to Find channels by name, can’t find on demand, paying for Acorn but now says I need a subscription and can’

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