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Lied to by representative

My mobile acct was billed $306 for 2 messages made in Canada. I called on 8/20 and representative advised it would be waived. I had to call on 9/8 when the bill processed to get the credit applied. Called on 9/8 to be told they could not waive the fee. I would like to get in touch with someone in co

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Outside Box on House

I used to be a Comcast customer. Comcast left the box here and it's an eyesore; broken and ugly. I would like it removed. Please advise. Thank you.

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Gmail

When I try to respond to multiple contacts via Gmail, I get a Permanent Error message from mailer-daemon@ comcast.net. When I send to one at a time, it works fine.

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Two Xfinity Mobile orders 9 days late - store quoted 2 days, confirmation said backorder, then a false arrival email

I am a Diamond-tier Xfinity customer with both home internet and Xfinity Mobile, and I need someone from Xfinity to actually own this, because nine days in nobody has. WHAT I ORDERED On 9/1/2026 at Xfinity Store #59003 (8286 Northfield Blvd, Denver) I ordered a Samsung Galaxy Z Fold8 Ultra on a 36-m

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Local Chanels

If I have wifi from Xfinity it says I have local channels how do I access these

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Peacock activation

Every time I select activate i get a pop up saying error try again later.

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I no longer have an account with xfinity and therefore do not have any equipment. I returned the modem and all other hardware to xfinity. I was told I need an xfinity modem to restore my phone service to have the phone number released to me. Prior to

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Request for reaction of Disconnected phone number

My landline was disconnected on 8/26. I am trying to restore the ported number onto my existing gateway, but phone support is forcing me to accept new equipment shipments. Can a digital care agent help me restore the line on my current hardware?

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Promotion deal-wrong price quoted

So when I signed up for internet and talked to representative on the phone the promotion was $50 for internet. No mention of needing to sign up for mobile line (was available but not required). I go to pick up equipment in store they are telling me to get promotion I had to sign up for the mobile li

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Refund on payment after canceling service

I cancelled services, but the same day got charged for another month of services. Can I get a refund?

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Viewing the balance of my Pre-Paid Mastercard that came with sign-up.

Good Afternoon, I am having issues viewing the balance on my incentive mastercard that came with signing up with Xfinity. I have access to the url link that will allow me to link the card, but I am unable to view and urls leading to https://xfinity.myprepaidcenter.com/ that is not just the front pag

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Never received Amazon gift card

I signed up for 300 Mbps internet in May 2026, and at the time, Xfinity was running a promotion for a $100 Amazon eGift Card with activation of either a 300 Mbps or 500 Mbps internet plan. It has been almost 4 months, and I never received the $100 Amazon eGift Card. This is the only reason I signed

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I need to contact the collections department

Please provide me with a way to talk with collections asap.

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Getting our email

Trying to access our email while on my phone.

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Oh wow! Scary! Most of those wires you see there are phone lines, the grey box to the right is your Xfinity cable stuff. There is nothing there that is dangerous, so no worries there. That kind of strike can wreak on your home's wiring, most likely

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4 hours ago

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**Saftey Concern** Direct Lightning Strike - Exposed/Damaged Xfinity Exterior Wiring

How can I speak with an official Xfinity employee directly to report a safety concern about hazardous/dangerous exterior cable wiring left exposed? During a severe storm, a direct lightning strike hit the exterior wiring outside my home. The strike blew apart the exterior utility enclosure, burned t

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Lied to

I called to discuss my bill with customer service as my 1 year deal was up, I was paying about 50 bucks a month. customer service told me they would prorate the 101 dollar charge and credit my next month, when that next month came they billed me 101.32 again, when I called to fix it they told me to

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i tried that but i need a tech out to help me tomorrow

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Lagging

My Box Has Been Lagging For The Last Few Days And I Need Someone Or Somebody To Come Look At It.

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Ongoing ping spikes, jitter, and packet loss — technician visits haven't fixed it

For about 1–2 years, my internet connection has had frequent ping spikes, jitter, and packet loss, confirmed through speed tests, bufferbloat testing, and in-game network diagnostics. Despite many support calls, multiple technician visits, and a recent plan upgrade, the issue is still unresolved. I'

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Thank you for that. Also, what steps have you already taken to troubleshoot?

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Lagging

My Box Has Been Lagging For The Last Few Days And I Need Someone Or Somebody To Come Look At It.

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CM1100 T3/T4 Timeouts & High Upstream Power (54+ dBmV)

My NETGEAR CM1100 cable modem is experiencing frequent connection drops and packet loss. Looking at my modem's diagnostic interface (192.168.100.1), the signal metrics and logs show severe line noise and instability: Upstream Power Levels: Maxed out between 51.5 dBmV and 54.5 dBmV across all 4 upstr

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