My RCS chats have been working fine up to 5pm CST yesterday. Now the messages show unavailable, with an error code of 3000 and stuck on connecting. I tried many different troubleshooting ideas and nothing worked. Any advice?

Hello Xfinity Team, My Xfinity 1 Gig internet plan included Peacock Premium at no additional cost for two years, as stated in my original order confirmation. Recently, my Peacock Premium access stopped working, even though I have not yet completed one year of service. Could you please investigate th

Request for Technical Escalation – Recurring Xfinity Mobile Network Registration Failure I am requesting escalation of an ongoing Xfinity Mobile service problem to a technical team capable of investigating the issue at the network/account level. The problem began as intermittent loss of mobile servi

Hello Xfinity Support Team, I would like to clarify two billing issues with my Xfinity account. On October 14, 2026, I signed up for a 300 Mbps internet plan because I was told that the monthly cost would be $30 instead of the regular $40. However, I later found out that the actual monthly price was

Our daughter is on our mobile account and will be in Mexico on her honeymoon. Will she need anything additional for cell use in Cabo and Mexico City? thanks, user_js61j9 - [Edited: "Personal Information”]

I received an email with a $50 virtual prepaid MasterCard that I wasn't expect. The email doesn't state why I am receiving this card. I am reluctant to click on anything in the email without verifying whether the offer is valid and originated from Xfinity. I checked the Xfinity site (including my ac

I just had surgery and lost my ability to speak. Xfinity keeps trying to call me but I can't talk, how hard is this to understand?

xfinity stream app is not loading live tv or recorded/dvr shows or searchable shows. i have deleted and reinstalled the app. I have checked my WiFi connection and Xfinity outages. it has been down since 10pm last night but worked fine earlier in the day.

We had a (temporary) cable ran along the ground a little over 2 weeks ago. We were supposed to be contacted by whomever installs the permanent lines underground. That has not happened to date. Who can I speak with to have the underground work schedule? Thank you in advance,

I have had the worst experience with Xfinity mobile I have a device that’s fully paid off I brought it as bring your own device it was a fully paid off Xfinity device I used it for over 60 days and I ask Xfinity to unlock my device and all there agents are so uneducated and poorly trained they don’t

I was promised on the phone I wasn’t going to be charged for a charge I got and they ended up charging me still. I was told they were going to waive the fees and credit that amount by October 15th. Then today I was charged for it even after being told I wasn’t going to which is totally ridiculous if

Subject: Formal Escalation – Three Consecutive Missed Technician Appointments I am writing to formally complain about Xfinity’s repeated failure to provide a scheduled technician to repair my TV. For three consecutive days, I waited three hours each day for a technician who never showed up. That is

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