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@XfinityRaul Last week, I received an "offer" for 2 years of a Peacock subscription if I upgraded my plan, which I did. Suddenly, my speeds got very slow, and I come to check my plan, and it shows the 100 Mbps tier as selected. However, it showed th
Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps
I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No longer with Xfinity
My internet went out all of a sudden and I tried to log into Xfinity and it’s saying I’m no longer with Xfinity?” How do I get my service reactivated asap? The app is saying the account is closed [Edited: "All Caps"]
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Damaged Junction/Pedestal Box
Just walking outside the house and I noticed that this junction box is looking damaged and I'm sure that covers not supposed to be off and exposed like it is. This is located between the houses 14 Cornerstone court and 9 Cornerstone Court in Ridgefield Connecticut.
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Customer Service
@user_efmqj8 Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed. For future reference, it is better to submit your own post as it
WiFi router is having a problem
The equipment does not seem to work. The signal and sign in are available but when you connect it isn’t emitting the WiFi it just times out. We have already hard reset the router…now what?
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@user_uhoksi I'm currently tolerating it, but next trip past an Xfinity store where I have time to spare, I'm planning to cancel TV service and potentially Internet. I'll switch to NOW for A LOT cheaper and then a streaming TV service of my choice.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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@XfinityShawn Wonder how this could possibly be related to a "service interruption or planned maintenance" ???
Cannot reach any mainland China servers since Oct 24 (traceroute dies after entering China Telecom 202.97.x) - Seattle
Since Oct 24, 2026 around 5:25 PM PT, my Xfinity home connection in Seattle cannot reach any server hosted in mainland China. TCP 443 and ping both time out, while all other sites work normally. The same sites load fine from my phone's cellular data and from other US networks, so the problem appears
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I have only one TV box
DVR'd programs missing from recordings
When I access saved programs on my TV, all the programs are there. When I try to access from my iPad, there are no programs showing up for the past several days. I have synched my DVR and I have shut down and logged in again on the Xfinity stream app but there is no change. What's up with that?
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@user_u4agra Thanks for reaching out to us via Forums. I would be more than happy to take a look at your internet signal to see what we can do to get this resolved. To be able to discuss account specifics, please send a direct message by clicking the
High level network support need PLEASE!!
My Windows 11 laptop has trouble accessing banking and other secure websites when connected to my Xfinity XB8 gateway's main Wi-Fi network, [Edited: "Personal Information”] 5G. The laptop uses a Realtek RTL8821CE Wi-Fi adapter and connects on 5 GHz with a strong signal. The laptop previously receive
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user_amgfz6 Can you tell me when to expect your visit for today? We would love to check in with you again after to see if there are still any issues after they complete the work order.
Tier 2 Escalation Requested: Xfinity Gigabit x2 Not Delivering Advertised 2100/300 Mbps Speeds | NETGEAR CM3000 Modem
Hello Xfinity Support, I'm requesting a Tier 2 technical support or network provisioning escalation regarding ongoing download and upload speed issues with my NETGEAR CM3000 modem on the Xfinity Gigabit x2 plan. My plan advertises 2,100 Mbps download and 300 Mbps upload, but I'm experiencing the fol
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I have done all of the above multiple times. Also, just for some context, I may not be a network engineer, but I've been a software developer for almost 20 years so I know my way around technology. I have done many different things to troubleshoot in
Periodic extremely high latency and sometimes complete connection loss. PingPlotter shows problem occurs on very first hop.
Hi all, I'm currently experiencing periodic episodes of extremely high latency and even connection loss. Previously to around two weeks ago, my internet was fairly rock solid, getting no latency and very good speeds. Something happened around two weeks ago where I started to get random episodes of e
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@XfinityDemitrius I have a xfinity tech coming today here are the screenshots from the netgear cm3000 modem
Tier 2 Escalation Requested: Xfinity Gigabit x2 Not Delivering Advertised 2100/300 Mbps Speeds | NETGEAR CM3000 Modem
Hello Xfinity Support, I'm requesting a Tier 2 technical support or network provisioning escalation regarding ongoing download and upload speed issues with my NETGEAR CM3000 modem on the Xfinity Gigabit x2 plan. My plan advertises 2,100 Mbps download and 300 Mbps upload, but I'm experiencing the fol
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@user_olxyuh Thank you for reaching out. We apologize for the inconvenience. A $100 technician recovery fee is automatically charged when a technician visit is needed within 30 days of a self-installation. Since your service initially worked but th
Installation fee after a service call.
I moved my internet service on Sept. 17. Everything worked fine for one week, then it stopped working on Sept. 26. After troubleshooting with tech support by phone, I was told a technician would need to come to my home. The technician came on Sept. 28, and said that for some reason the ID number on
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user_tjaakf, Hi! Thanks for reaching out. We’d be happy to help point you in the right direction with accessing your Georgia account and updating the payment method without impacting your Illinois account. First, for your security, please do n
Unable to Access My Georgia Xfinity Account – Need to Update Payment Method
Hello Xfinity Support, [Edited: "Personal Information"] I currently have two Xfinity Internet service accounts at the following addresses: [Edited: "Personal Information"] I am trying to sign in to my Georgia Xfinity account to update my payment information, but I am unable to access that account. I
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Golly gee @XfinityJoe, that link looks mighty familiar...... 🙄
Please disable Xfinity WiFi Home Hotspot while keeping Bridge Mode enabled
My Xfinity Gateway is in Bridge Mode because I use my own ASUS router. I want to disable the public Xfinity WiFi Home Hotspot, but I cannot find the setting in my online account. Could you please disable the public hotspot on my gateway without changing Bridge Mode? Thank you
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Xfinity is asking for the MAP password before I can access mail at [Edited: "Personal Information” ]
can't sign on to my Comcast account
I am trying to sign on to my Comcast account [Edited: "Personal Information” ] [Title edited: "Personal Information” ]
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Hello, yes, I believe I've tried everything related to the phone itself and the pc. And it does the same issue from various pc's. I was wondering if there was anything you could do at your end with regard to the xfinity portal itself, being as it is
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
I see incorrect texting history on Xfinity Mobile portal. You notice all texts show the same number in logs.
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What do the modem's signal status values look like ? Try getting them here; http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers an
Frequent Comcast Xfinity Internet Disconnections – XB10 Gateway in Bridge Mode
I'm experiencing frequent Internet disconnections on my Comcast Xfinity connection, with multiple outages occurring throughout the day. My setup: Comcast Xfinity XB10 gateway operating in bridge mode UniFi UXG-Fiber router connected directly to the XB10 over 10GbE WAN1 connected to port 5 on the UXG
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Confirmation of internet cancelation
I have requested to cancel my Xfinity internet service multiple times and have received inconsistent information regarding the cancellation process. During my first request, I was told that I would receive a cancellation confirmation email within 24 hours. When I contacted Xfinity a second time, I w
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Customer Service
First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
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Why is my wifi shut off
Why is my wifi shut off at [Edited: "Personal Information” ]
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