Xfinity Community Forum

Hey there, @user_047qnn, thanks for reaching out through Xfinity Forums. Thank you for your services. Yes, a backend process will switch the included line for 12 months to the included Unlimited line for 24 months, usually by the first bill cycle, as

XfinityJeniece

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8 hours ago

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Military Service Benefits - Free Mobile Unlimited Line for 2 years.

I recently signed up for Xfinity internet and received a free mobile unlimited line for 1 year. I just enrolled in military service benefits that include a free mobile unlimited line for 2 years. Will I get my free line extended for another year?

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And yes, I have cleared browser caches and cookies. The Get Started page does not appear.

JBSC

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8 hours ago

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Yahoo eMail Migration -- I answered No, but now ...

I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s

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Need help with changing plan and cutting cost

My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which

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Military Service Benefits - Free Mobile Unlimited Line for 2 years.

I recently signed up for Xfinity internet and received a free mobile unlimited line for 1 year. I just enrolled in military service benefits that include a free mobile unlimited line for 2 years. Will I get my free line extended for another year?

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Losing control of my email address as a result of this migration process would be extremely troublesome. I eagerly await your guidance and the next steps to follow in troubleshooting this problem.

JBSC

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8 hours ago

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Yahoo eMail Migration -- I answered No, but now ...

I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s

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@BruceW Oh look! Now the FAQ says otherwise. After how many months has Comcast said migrate or die??? Looking at the Email FAQ on Comcast's site, it now seems that it's optional, but one way: https://www.xfinity.com/support/articles/yahoo

plumld

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9 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

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I tried to respond as suggested but nothing happened. Is there any way to speak to a human? Is there an alternative to just dropping all Xfinity service to get some attention?

skeptocrat

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9 hours ago

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How can I talk to a live person about my bill

Is there actually any way a customer can speak to an actual, live human at Xfinity? I need to change my service but there seems to be no way to do this!

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Hello, @AndrewRD85 thank you for the follow up and glad to hear that a technician was able to make it out and active the other outlet. - How has service been working since the equipment was moved to the new location? I did also find this he

XfinityJustinC

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9 hours ago

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Moving Modem to Different Room

I’m looking to move my modem to a different room. We have another coax cable but it’s not active.

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cable box

was suppose to get a call regarding a cable box and have not

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Accepted Solution

For those who come after: The Xfinity support people were very nice, but it made no difference. Xfinity has broken their own ability to re-enable CableCards, no matter whether they were disconnected intentionally or in error. So... I'm hosed.

kaltorak1

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9 hours ago

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My CableCards got deactivated by mistake - how do we fix?

Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A

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The issue I am experiencing with Xfinity. I began an internet service with Xfinity for an apartment I rented starting on May 11, 2023, at a monthly fee of $35. However, I recently discovered that they increased the fee to $66.05 on September 4, 2025.

user_g4ln31

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9 hours ago

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Two accounts created for one address causing duplicate charges

I have 2 accounts created somehow but I just need 1 of them. No explanation from customer service about how the other one was created. Called xfinity representative and asked for cancel one of them, received an acknowledge email 5 minutes later but the account is still ACTIVE today (its been 2 weeks

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@XfinityJon it was flashing. We had a technician come and activate the other cable.

AndrewRD85

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9 hours ago

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Moving Modem to Different Room

I’m looking to move my modem to a different room. We have another coax cable but it’s not active.

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@XfinityJeff I have sent the detailed messaged as requested. This issue is very urgent for me, please review.

user_ydqx96

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9 hours ago

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FALSE ADVERTISEMENT

I was completely scammed into a supposed “deal” for internet and mobile line. After agreeing to said deal, I find my statement is much higher than what was discussed with their agents claiming “no such deal exists” despite it being one click away in my conversation history with them. Just to add to

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user_qcsksl What issues are you experiencing and what steps have you tried? I know you've mentioned different computers, but is it on the same browser, have you tried a private or incognito mode? Possibly checking while not connected to a WiFi networ

XfinityThomasD

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9 hours ago

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Here We Go Again, The Online Payment System Not working!

As the title states, the online payment system is claiming its not working AGAIN! FYI, Between not being capable of keeping a simple payment system working and last October's hacking of over 32 million customers data, how crazy would I be to give Comcast access to my bank account!

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Hi there, @buckshot22372 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to go over your billing with you and see what we can do to help lower it. Please

XfinityRichard

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9 hours ago

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Charges are too high, want to know why

Why are my charges over $150 for Comcast Xfinity

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I did some digging and found this post: https://forums.xfinity.com/conversations/xfinity-stream-app/error-500/602daf73c5375f08cd0c7bfd This worked for me, please let me know if it worked for you. Next month's bill isn't that far off!

user_3qzdz7

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9 hours ago

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Here We Go Again, The Online Payment System Not working!

As the title states, the online payment system is claiming its not working AGAIN! FYI, Between not being capable of keeping a simple payment system working and last October's hacking of over 32 million customers data, how crazy would I be to give Comcast access to my bank account!

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Charges are too high, want to know why

Why are my charges over $150 for Comcast Xfinity

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I posted this same question earlier. See https://forums.xfinity.com/conversations/email/yahoo-email-migration-optional/696df04918df686529346b82 Yes, I would like an official response. Posted a followup question on my post.

jl747

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9 hours ago

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Yahoo email now optional?

I have used a Comcast email address and the email service for too many more years than I can count. It’s never been perfect, but has served my purposes, so I have been annoyed that I would have to go through the transition to Yahoo and all the predictable problems getting it set up to my liking, eve

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Thanks. But, it does not say what happens if you don't switch. Can you still access your email on Xfinity web mail and by using third party clients like Thunderbird or MS Office. Says No if you switch though.

jl747

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9 hours ago

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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Hi there, @user_zwwvgu ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with going over your billing statement with you. Please be assured y

XfinityRichard

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9 hours ago

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need item on bill explained

I see a monthly charge of $125.90 listed for TV:Video Price. Can you explain what it is? Thanks.

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