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High Latency/Congestion at Dallas ibone node (be-34932-cs03.dallas.tx.ibone.comcast.net)
EDIT (11:00 PM CDT): Now confirmed across all four Dallas core switches: cs01 (68.86.95.113), cs02 (.117), cs03 (.121), cs04 (.125), with pe11 interfaces 96.110.34.82/.86/.90/.94. Four reporting customers on different rur interfaces (68.85.54.221, 68.85.54.225, 162.151.131.237, 68.86.246.25) and two
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Your Home Network
Hello @user_u6b75h, and thanks for reaching out on our Xfinity Community forums with your concern. I can understand how frustrating that would be after purchasing Paramount+ and expecting it to work right away on your TV. To help narrow this down, ca
Paramount plus
I signed up and paid for Paramount+ showtime through xfinity. But I can't get into any paramount plus movies and t v series.
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HELP..I cannot login i get error code 400 bad request Request Header or Cookie too large
when i select login i receive error msg 400 bad request request Header or Cookie too large err msg
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Rules and Automations
My downloads are jibberish
When I download an attachment from my email on my Apple phone, its jibberish.
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Devices
Has there been any update here? This has been an issue for about a year.
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Is there still not a fix here? Same issue
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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user_ug4zjh thank you for using the Xfinity Community Forums page to reach out today and share your experience with the employee in the store location. I would like to gather some additional information from you in relation to the recent visit. Plea
Absolutely rude and disrespectful employee
At 6:28 PM I walked into a store that closed at 7 PM and I was approached by a sales associate in Brittany, who was extremely rude to me. I explained that I already canceled my service and that I already did all the work on the phone and all I needed to do with hands in the equipment. She was rude a
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Hello @user_aq0p1q, and thanks for reaching out on our Xfinity Community forums with your concerns regarding your internet connection. I can see why this would be frustrating. Intermittent connectivity issues that have been occurring for weeks, espec
Three weeks of intermittent drops, multiple times per day/week, lasting 2 minutes to 2 hours
Not a WiFi issues, router logs WAN loss, cable modem in bridge mode behind a UDR7. Please pull the flap history and signal levels of the modem over the last 30 days [Edited: Personal Information]
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Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked ATDMA 20 5120 35.6 54.0 2 Locked ATDMA 17 5120 16.4 45.7
Three weeks of intermittent drops, multiple times per day/week, lasting 2 minutes to 2 hours
Not a WiFi issues, router logs WAN loss, cable modem in bridge mode behind a UDR7. Please pull the flap history and signal levels of the modem over the last 30 days [Edited: Personal Information]
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Now streamsaver plan guide does not show live channels.
Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV
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Xfinity Stream Website
Three weeks of intermittent drops, multiple times per day/week, lasting 2 minutes to 2 hours
Not a WiFi issues, router logs WAN loss, cable modem in bridge mode behind a UDR7. Please pull the flap history and signal levels of the modem over the last 30 days [Edited: Personal Information]
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Customer Service
Hello user_39mwro thanks so much for reaching out with these Xfinity Membership questions! Congratulations on the new home as well! When transferring to a new home location, things can sometimes be situations like this, and we're happy to investigat
Rewards benefits not working
I have been a Xfinity customer for 5 years now and I know for a fact I am enrolled in their rewards program but now when I click to view my benefits it brings me to a page that says "Join xfinity membership to continue" and I click the "join now" button and it just reloads me to the same page. This
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Un-pair remote
I need instructions on how to un-pair my old comcast remote. I do not know the model number so how do I find that out.
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On Demand
Hello @user_bey3cw! We would be happy to look into this for you right away and ensure your concerns are directed to the proper internal teams for a thorough review. Your experience is very important to us, and we want to help you investigate eve
I need your official fraud department phone number
I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number
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I want a partial refund on all my bills since I am charged for the sports package and don’t have all of the channels
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
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@XfinityAlfonso Thank you very much for the assistance. Would there be any fee incurred from reactivating the line to transfer?
Xfinity Mobile transfer PIN for disconnected line — live agent required
I need assistance from an Xfinity representative regarding a disconnected Xfinity Mobile number. The Xfinity Assistant repeatedly says that no live agents are available. I need to determine whether my disconnected number can still be transferred to another carrier and obtain the necessary account an
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Hey there, @user_fhlmn2, thanks for reaching out through Xfinity Forums regarding making a payment on your bill. Have you tried using this link: https://www.xfinity.com/bill-pay? Are you getting an error message, or what happens?
XfinityJeniece
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Access denied
I can not access the Xfinity website to pay my bill.
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