Xfinity Community Forum

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Down Wires - Outage

There are down wires hanging from my home and pole

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Customer Service

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I have no idea how to change a router setting from anything to a number six? So no it has not resolved and to be honest our Wi-Fi drops all the time we have had multiple people out here including we've spoken to the supervisor Steve in the Pleasantvi

user_8w6tqw

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5 hours ago

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Wii

Will not connect. Getting error code 51130

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user_t0vub5 The link we provided you with does include instructions on how to do it. If you would rather speak to someone on the phone, you can call our Support Team at (800) 934-6489.

XfinityBenjaminM

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5 hours ago

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Help activating Peacock account

I cannot activate my Peacock account via xfinity

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It says I should be able to.. but I can’t. Is there someone I can call to walk me through this process?

user_t0vub5

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5 hours ago

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Help activating Peacock account

I cannot activate my Peacock account via xfinity

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@Tonyd1356 Thanks for the additional information and taking those steps for me. I would like to dig deeper and troubleshoot more on our end. Can you please direct message me your first and last name along with your full service address so I can assis

XfinityKei

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5 hours ago

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Problem with CNN channel on Xfinity Stream App on FireTV

When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have

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@user_8w6tqw Were you able to try the link and steps mentioned by @EG? Is the Wii the only device with a connection issue?

XfinityKei

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5 hours ago

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Wii

Will not connect. Getting error code 51130

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I tried Xfinity Stream on my pc and it worked fine. I suspect it must have something to do with the newer versions of the Fire TV . The two older Fire TV sticks are on Fire OS 7.7.1.5 (PS7715/5585) Home Version 7300121.1 On both older Fire TV sticks

Tonyd1356

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5 hours ago

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Problem with CNN channel on Xfinity Stream App on FireTV

When I am watch the CNN channel on the Xfinity Streaming App on a Fire TV Stick, the channel works fine, until the channel goes to a commercial break, when the channel comes back there is no audio. I have to back out of the channel and go back in. This happens on either of the two televisions I have

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Ping issues

“We’re using an Xfinity Gateway with a wired Ethernet connection. We recently moved, and since then the ping in online games (Valorant, Rocket League, CS2) has been spiking from around 50 ms to over 300 ms. We’ve tested two different PCs, so we don’t think it’s the computers. Can you check the line

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Your Home Network

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@user_t47yte wrote: "... Xfinity Extender Port XE2-SG ... burn marks forming on our wall ..." Sadly, reported in the Forums many times. The reports are usually quickly deleted by Comcast/Xfinity, but see https://forums.xfinity.com/conversation

BruceW

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6 hours ago

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My Extender Port Caused Burns on our wall

Woke up this morning to our Xfinity Extender Port XE2-SG blinking and very hot. Looking a bit more closely, there were burn marks forming on our wall next to where the insertion plugs would be located for cables. Needless to say I unplugged it from my wall. But this could have been really bad if all

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69_GTO Appreciate the update on this situation! To be fully transparent, I would truly love to ensure there would be no situations like this in the future, but with software and the evolution of various parts of that software, there is always going t

XfinityTommy

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6 hours ago

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Xfinity app on roku will not function

Despite following all instructions to fix this problem, the xfinity app does not function on 2 of our 3 ROKU units. My internet signal is excellent, one of the problem tv's is hardwired to the xfinity modem. I can get much of what I want on FUBO and am about to get rid of xfinity tv, as it is too ex

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Thank you for your reply. I was able to call xFinity support and got a very nice and knowledgeable lady by the name of Anne that was in the Phillipines. I explained what had been done and had been on Roku customer support for over 2 hours, eig

69_GTO

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6 hours ago

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Xfinity app on roku will not function

Despite following all instructions to fix this problem, the xfinity app does not function on 2 of our 3 ROKU units. My internet signal is excellent, one of the problem tv's is hardwired to the xfinity modem. I can get much of what I want on FUBO and am about to get rid of xfinity tv, as it is too ex

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Hi there @user_canes09 Thank you so much for reaching out. I'll be happy to assist. To get started, follow the steps below to send a direct message. How to Send Us a Direct Message:1. Click "Sign In" if necessary.2.&ems

XfinityDemetrise

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6 hours ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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My Extender Port Caused Burns on our wall

Woke up this morning to our Xfinity Extender Port XE2-SG blinking and very hot. Looking a bit more closely, there were burn marks forming on our wall next to where the insertion plugs would be located for cables. Needless to say I unplugged it from my wall. But this could have been really bad if all

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Your Home Network

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Hello @falucchesi, thank you for taking the time to leave a post. Sorry to hear that you're no longer receiving emails after updating your account login information. I can certainly understand how frustrating that would be, especially when the issue

XfinityMarshante

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6 hours ago

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Not receiving emails on the sever and 3rdParty apps

I recently changed my account login last night which also corresponds to my email. After the update, I’m not receiving emails directly on the email server or through 3rd party apps. Looking for help from Xfinity to troubleshoot the issue. Thanks, Frank

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Thanks, I’ve started a DM

user_m8xcbq

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7 hours ago

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Outage for 15 hours

I’ve been without internet for 15 hours. The outage map only shows my house (no number of people affected) and I can’t get anyone on the phone. The fix is listed as “as soon as possible” but I don’t even know if the problem is being worked on since the orange map only shows me. Hire can I talk with

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@user_m8xcbq I understand how you feel. Please allow me to take a look at your account to make sure this is still an ongoing service interruption. To be transparent we receive the same live updates customers receive on the support page. Could you ple

XfinityThomasC

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7 hours ago

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Outage for 15 hours

I’ve been without internet for 15 hours. The outage map only shows my house (no number of people affected) and I can’t get anyone on the phone. The fix is listed as “as soon as possible” but I don’t even know if the problem is being worked on since the orange map only shows me. Hire can I talk with

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@XfinityThomasC thanks for the suggestion, but I’ve already gone through everything on the page. I’m worried since the est fix time is ASAP since yesterday, and the outage map only shows my house. I’m not able to get a person on the phone or in a ch

user_m8xcbq

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7 hours ago

to the conversation:

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Outage for 15 hours

I’ve been without internet for 15 hours. The outage map only shows my house (no number of people affected) and I can’t get anyone on the phone. The fix is listed as “as soon as possible” but I don’t even know if the problem is being worked on since the orange map only shows me. Hire can I talk with

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eazye2793 Hello! Thank you for reaching out. We are sorry to hear that the transfer went through too soon. We'll be happy to see what we can do to help! Please send a Direct Message with your full name and address. Click "Sign In" if necessary&n

XfinityBenjaminM

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7 hours ago

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Internet Moved earlier than anticipated

My Internet was to be moved on 7/25/2026. However, it was transferred today. How can I get this corrected?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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Internet Moved earlier than anticipated

My Internet was to be moved on 7/25/2026. However, it was transferred today. How can I get this corrected?

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I am getting a black screen with a “please run auto channel search. That message is most likely being generated by your TV set, not by Comcast/Xfinity. Scans are only need to receive over-the-air channels picked up by an antenna connected to the set

BruceW

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7 hours ago

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what is auto channel search

I am getting a black screen with a “please run auto channel search.

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