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Canceled service but it’s all still working
Hi, I canceled my Internet service, effective this past Saturday, but everything is still on and functioning. I own my own modem. When I called I was told it would take 10 days to get the cancellation effective. Can this cancellation happen immediately? Thank you in advance for your reply.
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Customer Service
Thank you, sent a DM.
Service outage 30 hours
I’ve had a service outage at my address for nearly 30 hours. I only get the same automated text with no meaningful information and can’t reach a human through your website or text. Please have a representative check the outage affecting my address, provide an estimated time of restoration and the ti
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Final Bill for Xfinity Mobile
I want to know my final bill for xfinity mobile because i have cancelled all xfinity I thought. I have a different WiFi and mobile service. Do I owe anymore to xfinity?? I’ve tried to get into my mobile account. You’ve sent me codes and when I try to use them they’re invalid. All i want is to know w
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
help with activating a service we recently purchased. Our usual ID and password doesn't work with the tv sign in
We bought Paramount+, received an email saying its was all set. Tried to sign in with ID and password we use for all Xfinity services and it would not work after several and several attempts. we looked up user id on our account and used the various ones listed as options after trying the usual email
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cable consistently going out for the last year
Xfinity has been unable to fix my 87 year old father's cable in a year. Constantly going offline. What is wrong with the service and product. Between virtual and phone calls. I am out of my my mind. For a house bound elder man unacceptable. And they wonder why people are cutting the cord . I'm givin
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Concern moved here to the Billing help section.
Why is the broadcast TV fee so high and continues to get higher? What is the endgame to this?
The broadcast TV fee continues to climb. Most recently it climbed from $29.70 to $36.90 on my bill for basic cable. This is a 24% increase and it now well higher than the cost of the cable service that I pay to Xfinity. This is a charge that the networks charge cable companies for their services tha
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Loss of promotion as result of FCC Complaint after changing internet
I have been with Xfinity over 40 years. On or about Jan 7, 2026 I called Xfinity to see if I could reduce my monthly bill. I have a legacy plan with cable, internet and voice.Before switching I reiterated many times that I did not want my services to be reduced and that if I did not like the new pla
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Billing
they cant fix anything either
How To Speak to an American that can actually help?
I am so sick and tired of dealing with outsourced customer service agents that do not have any REAL ABILITIES to fix what is wrong. They tell you one thing and then don't do it. You go back to talk to them and then say they have limited abilities and can't do it. Here are my issues that I need IMMED
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Hello @user_477060 Our team would like to look into your issue with not being able to access your benefits anymore Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, clic
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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how to remove new voicemail from landline when you don't even have Xfinity voicemail you have your own answering machine
Phantom voicemail on landline that WON'T GO AWAY
Hello - I moved to a new location a couple of months ago and a notification showed up on the phone for my landline that there was a voicemail. The phone line has the stutter tone and the voicemail icon was present, but when I went to listen to the voicemail and remove it there was no voicemail. I ha
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Hello, @user_7gpyez thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand the frustration when services aren't working properly. I appreciate all the detailed information, it is helpful to know when you had
File a complaint
To Whom It May Concern, I am writing to formally dispute two $100 professional installation charges applied to my account. I have been a customer for less than 45 days, and during that short time I have experienced nothing but ongoing service failures, billing errors, and extremely poor customer ser
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who has a code i can use, im not able to access mines anymore from member benefits
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Hello @user_y80v3m, thank you for taking the time to leave a post. Sorry, you’re dealing with a broken utility box behind your home. I understand how concerning and inconvenient that can be. If you could send our team a direct messag
Broken utility box
There is broken utility box behind my house. I need someone to come and take care of it. Thanks
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user_1xi0s5, thanks for your patience! We have responded to your direct message and look forward to working with you.
Locate request
After my original request for an 811 locate was marked by Comcast as no lines in the area, an escalated ticket was submitted by our local 811 agent and the same response came back. Comcast is saying that there are no lines in the area and I know that to be false. We have Comcast Internet service and
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user_wk82vl We understand wanting more control over what’s included in your channel lineup. Channel packages are built and priced in groups rather than individually, which means networks like Fox News and NewsNation are bundled into cert
How do I remove Fox News and News Nation from my package?
I don't want any of my subscription dollars to fund so called "news" organizations that don't have publicly accountable editorial standards and no publicly stated standards for journalistic ethics.
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@user_wsus2k Thank you for reaching out today, we would love to help with your new construction and help set up service in the future as well. At this time we would need to check the ticket number directly to see where the process is currently at. T
Move Green Pedestal Post
I am building a home and the Xfinity pedestal is in the path of my driveway. I have a ticket number: [Edited: "Personal Information"]. I called on 2/10 & 2/16 new service and was told that someone would contact me within 24 hours but I have received not contact. I currently Cox service and will move
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user_1evphj Hi there! Our team would be happy to help with this concern. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the to
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Canceled service but it’s all still working
Hi, I canceled my Internet service, effective this past Saturday, but everything is still on and functioning. I own my own modem. When I called I was told it would take 10 days to get the cancellation effective. Can this cancellation happen immediately? Thank you in advance for your reply.
Question