Xfinity Community Forum

Entitlement sync issue on X1 Terminal (PXD01ANI) - Hybrid CableCard Account

I have TiVo's with a CableCard's that are working perfectly (billing/entitlements are correct). I have a secondary X1 box (PXD01ANI) installed today on the same account that is missing all premium channels (HBO, Marquee). Please perform a "Targeted Refresh" or "Initialize" command on ONLY the PXD01A

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Non-X1 Service

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user_b9j77c My team can help you with your billing concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if nece

XfinityShawn

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9 hours ago

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Unfairly Charged Late Fees.

1. My Feb 2026 bill showed I had a $400 plus credit. 2. My Mar 2026 bill all of a sudden shows I owe nearly $900. That is an increase of $1,300 in just one month. This bill also posted a $13.00 late fee to my account. How can that even be possible when I did not owe a thing until this bill arrived?

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No I do not have one of those.

user_m0s2ff

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9 hours ago

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Cannot purchase upgrades

Spent all morning with online customer service who have just repeated the same thing. After reading other people’s post and with the updates to those post there appears to be no solution. Unreal how you cannot simple upgrade like other sites let you do. What a waste of time this has been on my Satur

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user_gozum5 Hello, are you still having issues with your Ring camera?

XfinityVictor

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9 hours ago

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router

can a home have two xfinity routers being used? or would it need to be one xfinity router and one from somewhere else like best buy or amazon. i have a split network circuit and i thought getting a second xfinity router would work but it's just asking me to basically use it as the primary and to ret

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Thanks for that additional information @user_4ix6cl. Could I please get you to review the following and verify that you have third party access turned on? https://www.xfinity.com/support/articles/third-party-email-accessIf it is not turned on it may

XfinityCliff

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9 hours ago

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

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@user_4ue2uc Thank you for reaching out to us here on Forums, I hope your move went well! I can look into this for you and review your accounts. Please send us a direct chat message with your full name and complete service address to “Xfinity S

XfinityKam

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9 hours ago

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Can’t link account.

I was attempting to move my service to a new address. Day of, the service didn’t get transferred. I chatted in and a tech helped me get everything transferred. He gave me a new account number ending in 2108. Now, the Xfinity app says I no longer have service and the new service address doesn’t show

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using Outlook for iOS and Outlook MS365 apps

user_4ix6cl

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9 hours ago

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

Question

U

Unfairly Charged Late Fees.

1. My Feb 2026 bill showed I had a $400 plus credit. 2. My Mar 2026 bill all of a sudden shows I owe nearly $900. That is an increase of $1,300 in just one month. This bill also posted a $13.00 late fee to my account. How can that even be possible when I did not owe a thing until this bill arrived?

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Billing

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can access email via xfinity website. all access on ios and windows devices unavailable. requests IMAP password and won't accept. confirmed correct passwork is being used. I have not performed a switch to yahoo. unaware of wh

user_4ix6cl

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9 hours ago

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

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Can’t link account.

I was attempting to move my service to a new address. Day of, the service didn’t get transferred. I chatted in and a tech helped me get everything transferred. He gave me a new account number ending in 2108. Now, the Xfinity app says I no longer have service and the new service address doesn’t show

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Sign-In and Account Management

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Hello user_mvqkjj, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I would like to help you. To do so, I will need some account information best kept private. Please send our team a direct message with

XfinityJeffB

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9 hours ago

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rewards bookshelf credit not working properly

Today marked the third straight time I have purchased an audiobook on the bookshelf list and had the code not work. I have no clue as to why this is happening. The first two times I got on a chat with Amazon and they refunded the $10 I shouldn't have been charged (they used a gift card the first tim

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user_8h26le I see. Do you have anyone in the states that might be able to assist on that front? Alternatively, when you received that error message while trying to make a payment with a credit and debit card, did you receive a specific error code of

XfinitySean

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9 hours ago

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Payment issue

Can't put my card on or bank account to pay for my things and been trying for the last week.

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Can't change channel.

It says sorry that didn't go as planned. Xre-10007

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Channels and Programming

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Thanks for posting your concern on our Xfinity Community forums @user_4ix6cl, we're here to help! You state you have the same problem. Can you give us additional details, such as if you've made the switch to yahoo, and what app you are trying t

XfinityCliff

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9 hours ago

to the conversation:

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

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Hello, and welcome to the Xfinity forums, nmchatty! Are you able to view your email following the steps, @BruceW provided? (Thank you BruceW)

XfinityThomasA

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9 hours ago

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Comcast Email [Edited]

Where do I find my comcast mail

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same problem here...

user_4ix6cl

commented

9 hours ago

to the conversation:

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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping

Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a

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Coax Cable Instillation

I just got my Xfinity router, but I need a coax cable installed.

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Devices and Equipment

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I am going to spend the next week or however long it takes to change my email address for everything to something else no matter how hard it is. I have Gmail and iCloud emails. Anything will be better than this terrible Yahoo account! I am so mad at

camicrist_7557

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9 hours ago

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how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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@user_y1gk58 That's no fun, Have you tried rebooting the box? unplug it for 30 seconds plug it back in and you'll get a welcome screen. Let me know if this helps.

XfinityKam

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9 hours ago

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Music channels are out

The music channels are out in DC. The other channels are working fine.

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@user_m0s2ff do you have an X1 box at home that you can attempt those steps with?

XfinityAbby

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9 hours ago

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Cannot purchase upgrades

Spent all morning with online customer service who have just repeated the same thing. After reading other people’s post and with the updates to those post there appears to be no solution. Unreal how you cannot simple upgrade like other sites let you do. What a waste of time this has been on my Satur

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