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Trouble setting up
unable to set up internet or cable boxes. Nothing connecting.
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Your Home Network
user_lihcxq I believe you mean a HDMI cord and you got a new one. Have you checked all your sources to make sure the TV is on the correct input source.
X1 reset
How do I reset my x1 , my grandson broke the Demi cord so I had to buy another one but now I have a new one the picture isn’t popping up, it just keeps saying looking for signal.
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Hello, @user_kn8ljz we can take a closer look at your account and help with billing details. We will need to work in a direct message to review the duplicate payment. Please send our team a direct message with your full name and addres
Request Refund Ticket for the duplicate ACH charge
Refund Ticket for the duplicate ACH charge - Xfinity pulled two identical payments from my bank account early this morning, two hours apart. Once at 3:03am and once at 5:03am. I am requesting a formal refund ticket for the duplicate payment refunded to my bank account NOT credited to my xfinity acco
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@user_7hy3kw No. We appreciate you meeting us in the direct message. We need to access your account through authentication before we can make any changes. Please meet us back in the direct message, so we go through authentication to disconnect your
Cancel service
We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?
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lewzinit1 Excellent! We're glad to hear it. Please let us know if there is anything we can do for you going forward. Have a great weekend!
in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.
Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.
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I did as I was told in the first response. Is my account now canceled?
Cancel service
We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?
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Hello @user_mzidgh, thank you for your comment. Sorry to hear you've been dealing with the same issue repeatedly. I understand how frustrating it must be to get multiple emails about a benefit you're entitled to, only to get stuck in a cycle of diffe
Free Peacock subscription reward error
After almost an hour on the phone my issue was not resolved. A ticket was opened which I do not suspect will be fixed. The representative gave me wrong info. Then offered me a $14 credit on my bill, but said my next month's bill would increase by $7 from being "prorated". HORRIBLE experience. I told
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@user_7hy3kw Please meet our team back in the direct message, so we can continue assisting you to finalize your account changes.
Cancel service
We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?
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a050864 Hi there! Thank you for reaching out. The first place we would ask you to check is (xfinity.com/yoursubscriptions). You should see Peacock Premium and then 'Activate'. Once you click on 'Activate', follow the steps from there. If you still ha
Activate Peacock Premium Benefit
I got an email saying I can activate my free peacock premium benefit, but when I click the link I don't see it anywhere.
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Hello, @user_11xny all support for NOW products is handled by our chat team. They can be reached using the Xfinity Assistant. https://www.xfinity.com/xfinityassistant
Active Xfinity NOW Member (Platinum) - We’re sorry, your account isn’t eligible for this Peacock offer - to redeem Peacock Membership
My Xfinity Membership page shows Peacock Premium as an available/redeemed Platinum benefit, but the Peacock activation page says my account isn't eligible. Please check the Peacock entitlement on my account and re-provision/reset the Peacock Premium entitlement.
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DL__S I understand the desire to submit a credit request for the time you were without services. You can click this link for directions on how to request that credit. In regard to the error message when attempting to log in, can you share what b
Second day of Internet outage - unable to contact anyone or get valid updates
As the title says, this is the second day our Internet has been out. The first day the status center said it was "network improvement" and it was "under investigation" all day. Today, it says "network damage" and still "under investigation". I work from home and cannot go somewhere else, plus our TV
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It is done. How do I know when it has been cancelled?
Cancel service
We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?
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@user_misj You're in the right place for help. Our apologies for any confusion this has caused you. The autopay and paperless billing discount can take up to 45 days to activate. As a friendly reminder you must use a bank account and paperless
Paperless Billing Issue
I am signed up to receive the paperless billing discount, but did not see it on my latest billing summary. The Xfinity AI chatbot is not helpful and I've opened over 20 tabs of Xfinity support pages trying to resolve this issue. I'd like to just get this resolved with a real human being and no I don
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Request Refund Ticket for the duplicate ACH charge
Refund Ticket for the duplicate ACH charge - Xfinity pulled two identical payments from my bank account early this morning, two hours apart. Once at 3:03am and once at 5:03am. I am requesting a formal refund ticket for the duplicate payment refunded to my bank account NOT credited to my xfinity acco
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Billing
user_6lj5sc Thanks for reaching out about your appointment concern, and account access issue. We would be happy to assist you with getting both concerns addressed. I'll need account information provided in DM to locate the account, and review it for
Xfinity id and tracking order
I placed an internet order on August 20 and my order is still pending. I was told a technician is scheduled for tomorrow, but I have no confirmation email and I can’t see the appointment in my account. Can you verify that the installation appointment is still scheduled? Whenever I try to login to th
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user_7cq0uj Thanks for reaching out to us about your recent order for service, and concern with device shipping. I would be happy to review your order, and see the current status of device shipping for you! I'll need some personal account information
No Shipment Email
I ordered an internet plan last Tuesday and the confirmation email says that I will receive a separate email when equipment has been shipped. Still no email so far. How can I check when the equipment will arrive?
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Everything is good so far.
in the last week my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection.
Every since an outage in my area on July 28th 2026, my tv channels pixelate, my upload speed has dropped significantly, and my XB8 Gateway occasionally loses connection for a second.
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How can I file a complaint?
user_mpo7ql
commented
6 hours ago
to the conversation:
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How to file a complaint
I have sent a complaint and it keeps coming back in my e mail unanswered no matter how many times I resent it,I need a working e mail to send my complaint asap,this is ridiculous that I can’t find a way to make a serious complaint,this is no different than the months I’ve spent calling Xfinity just
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