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user_3b8iba Hi there, we hear how upset you are, and we truly understand why. After 25 years with us, you expect consistency, and losing access to a channel you regularly watch is incredibly frustrating. Right now, ABC is unavail
Extremely Upset
We have been an Xfinity/Comcast customer for over 25 years. We depend on uninterrupted service from the stations we PAY FOR! Which Includes ABC. We will be changing to an alternative option for TV if this is not resolved QUICKLY! Where is our refund for the channel we no longer get, yet it is in my
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Hi user_9ps3pw! Thanks for taking the time to visit our Xfinity Forum. We appreciate you taking the time to reach out to us regarding this account concern. My team is here to help and would love to further look into this for you. Please send us a Dir
Why is my account not found? I just want a new phone
I tried to get a new phone at the store and they were unable to access my account
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I’ve been on the for over an hour trying to get this price and so far without and luck but instead transferee now twice though the second transfer is not being answered and no one is on the line. I am assuming they are going that I will just give up
Plans for existing loyal long term customers compared to plans for new customers
Currently my account is showing 2gig + Streaming for $130 while new customers can get the same plan for $100 with a 5 year price lock
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Extremely Upset
We have been an Xfinity/Comcast customer for over 25 years. We depend on uninterrupted service from the stations we PAY FOR! Which Includes ABC. We will be changing to an alternative option for TV if this is not resolved QUICKLY! Where is our refund for the channel we no longer get, yet it is in my
Question
user_cnntu9 That's great you were able to reach support for assistance! You can take the equipment to any UPS Store, and they will ship it back to us for you at no charge. You can also visit our Digital Return Center and select the devices you would
Cancel Internet Services, already have a new provider
Hi im looking to cancel my Xfinity Internet services, I already have all my equipment uninstalled and have a new provider in its place.
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The concern is not "Community Center" help related............ Topic moved here to the proper help section.
Network isseus and lack of contact with Comcast
I live in San Francisco - single family home with Xfinity internet and TV. Severe service interruptions on both. In the last few days I have had two services visits by Xfinity tech - each said the issue was thier network and was above their pay grade to resolve. Each requested a more senior tech tea
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Mobile Rewards
Hello - we switched our family of 4 to xfinity mobile in October and were told we would each be receiving a $500 Mastercard gift card. To date (over 5 months later) we have only received 2 of the 4. I have called several times and each time I am told my case will be "elevated" and no one ever calls
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Hi there, @Comet2017. We definitely understand the frustration with losing these channels. However, negotiating a fair renewal that would work in favor of everyone involved, including our valued customers is very important to us. While there are no p
WORK IT OUT WITH SCRIPPS - NOW!!!
It is disgraceful that, after 50 years of watching NBC news and programming, I can no longer do so because you can't reach an agreement with Scripps! Do you have any idea how much you and Scripps will lose in advertising? In watchers? Instead of haggling over money, why not consider the billions you
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Dropping ABC
It stands to reason that if Xfinitu is no longer paying Scripps that they now have a net surplus of funds. All of this stuff about bringing us exemplary entertainment yet not addressing the customer’s questions is dodging the issue. We have a right to expect receiving the major networks. Either brin
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Double Charged
They double charged me on accident and when I called to get a refund on the second charge they said they couldn’t issue one. YOU guys are the ones that messed up why should I be the one to go without money?
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Plans for existing loyal long term customers compared to plans for new customers
Currently my account is showing 2gig + Streaming for $130 while new customers can get the same plan for $100 with a 5 year price lock
Question
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Customer Service
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why is my account not found? I just want a new phone
I tried to get a new phone at the store and they were unable to access my account
Question
unable to print return label - please answer why not
Hello, this issue appears repeatedly in the forums. I looked through a few answers and nothing is stated about the cause of the issue. I am not looking for a solution, I am looking for a root cause of the problem. Is disabling printing from email an intentional choice? If not, is a solution being wo
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Devices
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
HORRIBLE CABLE AND INTERNET
I don't think anyone chooses Xfinity, I think people are forced into it because it's the only service offered in certain areas or buildings. I have had multiple carriers over the years and Xfinity is by far the very worst. Every morning around 2:00 or 3:00 a.m. WIFI connection drops down to one or t
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
My alarm sensors have not been sent out and its been 2 1/2 weeks
I ordered all new sensors and motion sensors for my alarm because they no longer work. Its been 2 1/2 weeks and I have not received them. I have been waiting so I can leave my house for a couple of days
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We get channel 1261, having already paid the extra $ to get MASN, BUT the signal froze periodically the 1st day and is doing it again on home opener. Hoping signal strength can be maintained so this doesn't keep happening.
Not getting channel 1261 for Nationals broadcasts on my TiVo—is this new channel an IPTV channel?
I live in Washington DC, and tried to tune into channel 1261 to see the Washington Nationals without success. I have a TiVo with a cablecard. Can someone from Comcast tell me whether this new channel is an IPTV channel, and therefore will not be available to watch on my TiVo? Or is this an issue tha
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jels1099 Hi there! Thanks for using our Forums and for taking the time out of your day to write us. We are here happy to work together to make sure you get your gift card. In order to get started can you send us a DM with your complete name and servi
XfinityJorge
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Xfinity Mobile Rewards
Hello - we switched our family of 4 to xfinity mobile in October and were told we would each be receiving a $500 Mastercard gift card. To date (over 5 months later) we have only received 2 of the 4. I have called several times and each time I am told my case will be "elevated" and no one ever calls
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