Xfinity Community Forum

@user_4e6pjs I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel about you upgrade issue. Please send me a Direct Message with your name and service address so that I can fully dive into this for

XfinityDena

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3 hours ago

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Xfinity voice and Upgraded Internet

Listen. The xfinity assistant cannot help me. I recently added services to my account and I need to talk to an actual person to get this resolved. How do i do this WITHOUT the stupid AI?

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Xfinity voice and Upgraded Internet

Listen. The xfinity assistant cannot help me. I recently added services to my account and I need to talk to an actual person to get this resolved. How do i do this WITHOUT the stupid AI?

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Customer Service

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Hi there, @user_bd73qe! Have you tried a factory reset as was mentioned in the previous responses? Directions for your convenience:To factory reset an XB8 gateway, locate the small reset button (often the WPS button) on the back and hold it down for

XfinityFrank

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3 hours ago

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Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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When I went to try the Xfinity chat to see about a payment extension, it doesn't load, just three dots. Not on mobile, not on Chrome, not on Edge, not on Firefox, clear cache, re installed the app. Tried calling, and am stuck on an endless automated

user_uarrs2

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3 hours ago

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Live agent

Is the option for a live agent not available? I just get the three dots on the chat with nothing happening.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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How can I request for a technician to come out to repair a line cut by a roofer?

Hi, I am going in circles. I tried the chat assistant a few times. I need to schedule an appointment, please. Roofers cut one of the lines and we lost internet. One of us works from home and we are trying to get an appointment for help. Please let us know how to go about it. I have already done the

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I received a link to my $200 master card gift card, but the link does not work.

When I try to open the link I receive a message saying server cannot be found

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Symmetrical in Arlington, VA

Is there a timeline for rolling out symmetrical speeds in Arlington, VA? I just signed up for Xfinity, switching over from Starry due to promotions in my building. I purchased symmetrical 1 Gbps. All of my plans available had symmetrical speeds, with 2 Gbps being the cap. My broadband fact sheet say

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I have the same issue right now for XB8. Uninstalled the xfinity mobile app, and it can't be reinstalled. The http://10.0.0.1 only shows a message to downdown the app and doesn't pvoide anyway to configure the gateway. I am stuck :(

user_bd73qe

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3 hours ago

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Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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He gave me a number to call and when I called that number it was an automated line that verified my information. The first two times I called, it disconnected the call and then after that I would go through the verification steps and it said because

user_yufmk6

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3 hours ago

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Payment Extension

I woke up to my service being suspended. I got a callback from someone who gave me a number to call for them to finalize the extension and restore my service, but the number tells me they can't assist me over the phone and continues to disconnect. When I try to chat with someone, they tell me that t

Question

https://www.xfinity.com/support/internet/connecting-your-smartphone-or-tablet-to-your-home-network/?currentTopicId=5e415402-3f51-46ae-9e7e-ac19bcc5295f&currentCollectionId=5e415402-3f51-46ae-9e7e-ac19bcc5295f-2

EG

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3 hours ago

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Give access to laptop

How can I give access to a laptop with my internet service

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xfinity

Complaint about customer service issue referring to billing

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Billing

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@user_53m3rg Were you able to find any outage info on that site or in the app ?

EG

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3 hours ago

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Is WiFi out in the 38119 area

Is internet out in the 38119 area?

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Hello @user_dio142 Thanks for joining us on Xfinity Forums. I can assure you the employees here on Forums are real people. When it comes to the NOW Wifi Pass prepaid service employees are limited on the support we can provide as the service is going

XfinityMatthew

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3 hours ago

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Do not pay for Xfinity Now Pass it’s a 3rd Party Scam

I paid for Xfinity WiFi Now Pass and they stopped giving service. I think it’s a chop shop. You buy it once or twice and give you service just to bait you in and then just take your money and cancel your service without anyone to talk to for help. It’s a cash grab and they are only using Xfinity tow

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Good morning @user_yufmk6, and thanks for posting here today with your payment extension concerns. When you spoke to the agent on the phone, did they specify why they were unable to assist over the phone?

XfinityRaf

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3 hours ago

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Payment Extension

I woke up to my service being suspended. I got a callback from someone who gave me a number to call for them to finalize the extension and restore my service, but the number tells me they can't assist me over the phone and continues to disconnect. When I try to chat with someone, they tell me that t

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Ghost Bill?

My wife had went in to the Sarasota location to cancel our plan and drop off equipment last week. They took our equipment, it sounded like they had cancelled our plan. We did not receive any confirmation or receipt. When I go into the app I still see a charge for March. $65 my normal monthly interne

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Good morning @lenglo123. Can you provide us some more details about your post? Did you need assistance with your bill?

XfinityRaf

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3 hours ago

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Billing options

Billing options available

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Ghost Bill?

My wife had went in to the Sarasota location to cancel our plan and drop off equipment last week. They took our equipment, it sounded like they had cancelled our plan. We did not receive any confirmation or receipt. When I go into the app I still see a charge for March. $65 my normal monthly interne

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Billing

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Not receiving credit for phones traded in phones

I have contacted Xfinity Customer Service every month since July 2025 because the credit for the two phones we traded in weren't showing up. Every month they assure me it's fixed and every month I end up calling in again. I've had it!!!!! Xfinity is breaching the agreement we signed with them, and t

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Devices

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Payment Extension

I woke up to my service being suspended. I got a callback from someone who gave me a number to call for them to finalize the extension and restore my service, but the number tells me they can't assist me over the phone and continues to disconnect. When I try to chat with someone, they tell me that t

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Billing

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Concern moved here to the Xfinity App help section for assistance.

EG

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4 hours ago

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Port Forwarding on the App says "Something went wrong"

Trying to port forward on the app, every time I try it says something went wrong, these settings couldn't be updated please try again later

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