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Is there any negotiation regarding Internet Essentials?
I have had Xfinity, this time, since 2021. I always made sure we had it and it was up to date. I qualify for Internet Essentials but I am told I would have to discontinue my service for 90 days. Is there any way around this?
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Your Home Network
@XfinityDemitrius When I click the "Copy Code" button it says "Copied!" but since the field is blank my clipboard is empty when I try pasting. I have cleared cache/cookies, restarted my browser along with using other computers and browsers. I tried
Get 2 tickets to the NASCAR All-Star Race, on us
I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.
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New watch will not activate and phone trade in discount still not showing on my account
I have Been dealing with the device credit issue since November. I’ve been to the store 9 times and have made many many calls wasting hours of my personal time to get this resolved. The only thing I keep Getting told is to call back every few months and they can credit my account but I just Want it
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Plan
Ouch... I pay for service and they tell me to buy a third party firewall because they don't have the ability to make changes to there own products... as I mentioned above if their AI was so good I would not be making my request. [Edited: "Inflammato
Need to change channel on 5 GHz radio
Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.
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@XfinityAmandaB Hello, yes I am a member. It does say redeemed but I have not used it.
300 off phone
I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?
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user_7plkms Thank you for reaching out for help with this offer code. The $300 off phone offer is a benefit we offer our Xfinity members. If you are a member, I would start by checking the status of the offer in your benefits. Does the offer show red
300 off phone
I received the promo for $300 off a new phone. When I use the code at checkout I get an error message saying “unable to apply code.” I have not used the code before. What am I doing wrong?
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Expired VISA Gift Card
Hi Xfinity Support, I recently found a VISA gift card from a promotional offer that expired in 04/26. Would it be possible to have the gift card reissued? Thank you for your assistance.
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Customer Service
@Tommy459158, I would like to investigate this more for you, but I need to pull up your account! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with y
Bad routing
"I'm a gamer in Leesburg, FL (34748) experiencing high latency. My trace route shows my traffic is being backhauled down to Bonita Springs/Naples (ae-36-ar03) before hitting the Miami backbone. This detour is adding unnecessary latency to my connection. Can a network engineer look at the routing for
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Ok I will play the AI game with ya... If the modem is so smart it should see that the devices I am concerned with only send probes out on non DFS channels and the XB10 should set the channels accordingly... This would be the lowest common denominator
Need to change channel on 5 GHz radio
Hello, Several of my IOT devices do not like DFS channels. All the WiFi parameter are greyed out and I am unable to change anything. I am logging into a XB10 in admin mode from the web browser. Any ideas how I can gain access to these menus? Thanks for any replies.
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Impossible to get a refund for a product I never recieved!
On March 4th I ordered a Google watch in store. They didn't have anything but orange - so I opted to have it shipped. The shipment required a signature - so I had someone waiting to receive it at the time UPS stated it would be delivered. They never came during that window - three times - and the wa
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Plan
Um, OBVI! If I can't watch football, why would I pay for cable?
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Billing issue
I am a Diamond Member since 2002 and I need help with a billing issue
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Customer Service
Hey @damue. Thank you for visiting our official Xfinity Forums Community support page. Congratulations on getting the NASCAR All-Star racing tickets. While we do not have access or the ability to give the code, but we can certainly help you perform s
Get 2 tickets to the NASCAR All-Star Race, on us
I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.
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@XfinityDuron I was not I’m still struggling with the routing issues
Bad routing
"I'm a gamer in Leesburg, FL (34748) experiencing high latency. My trace route shows my traffic is being backhauled down to Bonita Springs/Naples (ae-36-ar03) before hitting the Miami backbone. This detour is adding unnecessary latency to my connection. Can a network engineer look at the routing for
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Get 2 tickets to the NASCAR All-Star Race, on us
I claimed the two free Nascar ticket offer today but the redemption code is blank. It shows at the bottom of my offers with other claimed rewards but everytime I click on it with any device or in different browsers the redemption code field is always blank.
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Customer Service
Hey @user_txan1l. Thank you for visiting our official Xfinity Forums Community support page. If you are experiencing issues with the Peacock streaming service and application, such as closed captioning, you would need to reach out to the dedicated Pe
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
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Hello @user_dpsg16, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out our Incentive Tracker page, which has their contact information and a chat option to reach
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Expired VISA Gift Card
Hi Xfinity Support, I recently found a VISA gift card from a promotional offer that expired in 04/26. Would it be possible to have the gift card reissued? Thank you for your assistance.
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