Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

15 hours ago

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I want to cancel my plan.

I want to cancel my plan due to terrible service.

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@user_e0et61 you can show your ignorance all you want. At the end of the day my problem is fixed with an update you’re not smart enough to install 🤣🤣🤣🤣

ldinpa

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15 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

user_ltkcel That is odd. Then, for the return, the store would have had to send it in to be graded, and once they verify there was no damage in the short time you had the device, the refund process, minus a restocking fee, is started. I can check int

XfinityAmandaB

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15 hours ago

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Billing and refund

1. Would like a refund of 180.20 for a returned phone on may 28,2026 id number 4993387388221867264 because after several hours in the phone with your reps the advanced team told me to return the phone 2. Was told by Shane [Edited: Private information] Xfinity store we would get $ 400.00 each new dev

Question

Hello there @cwo4mann, it has been a couple of days since your post, just wanted to reach out to see if you are still having your IMAP issues at this time?

XfinityDuron

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15 hours ago

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IMAP Settings Not Working

I use "Betterbird" which is a clone of "Thunderbird" on my Linux workstation. I have tried to set up my comcast IMAP account many times but it always fails. I can set up the POP account OK. My IMAP settings work on the web version of Xfinity eMail. I have attempted to use every possible setting list

Question

U

I'm with you! yahoo is the pits, there are no controls on retention.....yahoo assigns and that's it. I hate, hate, hate it. Xfinity obviously did not take their long time customers satisfaction into consideration. What the heck caused this decision?

user_4uz1kz

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15 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

Thank you for reaching out, @user_gax515 .I'd be happy to help with that. To determine whether your address is eligible for X10 service and to request a serviceability check or site survey, I'll need to gather some information and open a ticket for f

XfinityRichard

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15 hours ago

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Gigabit X10

Hi, I was to see if my address is set up for X10. Can someone provide me with a serviceability check or site survey?

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U

Gigabit X10

Hi, I was to see if my address is set up for X10. Can someone provide me with a serviceability check or site survey?

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Customer Service

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🤣😂😂🖕🏻🖕🏻🇺🇸🖕🏻🖕🏻🇺🇸🇺🇸🇺🇸

user_e0et61

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15 hours ago

to the conversation:

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U

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

U

Xfinity insists I schedule a call a week from now just to cancel, I want to cancel now, since you cannot remedy your errors.

user_poedkr

commented

16 hours ago

to the conversation:

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1

U

I want to cancel my plan.

I want to cancel my plan due to terrible service.

Question

@user_s86b5z Hello! Thanks for reaching out here on Forums, Looks like you're having some latency? What happens when you run a speed test from our site to check your network connection https://speedtest.xfinity.com/

XfinityKam

commented

16 hours ago

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Internet

What’s going on here my Internet? {'latency': 27.737, 'name': 'Colorado Springs, CO', 'url': 'http://coloradosprings.speedtest.centurylink.net:8080/speedtest/upload.php', 'country': 'United States', 'lon': '-104.8208', 'cc': 'US', 'host': 'coloradosprings.speedtest.centurylink.net:8080', 'sponsor':

Question

U

I want to cancel my plan.

I want to cancel my plan due to terrible service.

Question

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Customer Service

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Hello @user_c6qphg looks like you've tried a few things to access your email, Can you try this link and see if it helps please? https://connect.xfinity.com/appsuite also have you tried using another browser? I know emails are very important for many

XfinityKam

commented

16 hours ago

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Can not access email.

I have a comcast email that I am trying to access for the first time to set up a claim for a lost device, when I go through the Xfinity site and click on "Check Email" it brings me to https://www.xfinity.com/support/articles/account-email-information. When I use the email status customer.xfinity.com

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@XfinityAmandaB Okay, I will send a DM now.

user_7127ku

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16 hours ago

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Request for Lower Rate: Expired Promotion on Account [Edited: Private information]

Hello Xfinity support team, My name is [Edited: Private information], and my Xfinity account number is [Edited: Private information] I am writing because my 2-year promotional discount has recently expired, and as a result, my monthly bill has suddenly more than doubled. While I am satisfied using y

Question

In case it helps any Xfinity Prepaid people, swapping the modem / gateway with Arris TG1682P at the corporate Xfinity store and bypassing my splitter resolved the drops. The Xfinity App asked if I want to have it sent. I said yes, but it never proces

andrew990

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16 hours ago

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Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping

I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H

Question

gh1976 I'm sorry to hear that you are without service while the surrounding area seems to be online. Does the modem have any lights appearing when plugged in? it sounds like it may have been damaged and is not responding now, especially if neighbors

XfinityThomasD

commented

16 hours ago

to the conversation:

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NEED TO SPEAK TO A HUMAN BEING ABOUT MY ACCOUNT PLEASE

Something happened here in Florida where there's a major outage and yet my neighbor who is 6 ft away from my door has Xfinity same as me and she has no problem. Everything's working. Everything's fine and I have nothing except a black modem. No lights working and I've tried everything, disconnecting

Question

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@XfinityAmandaB was returned to the store at Xfinity store in mill creek wa on may 29 we have Xfinity internet but have never had your mobile service so it was sold to me for a free line for a year

user_ltkcel

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16 hours ago

to the conversation:

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Billing and refund

1. Would like a refund of 180.20 for a returned phone on may 28,2026 id number 4993387388221867264 because after several hours in the phone with your reps the advanced team told me to return the phone 2. Was told by Shane [Edited: Private information] Xfinity store we would get $ 400.00 each new dev

Question

Hey there user_jzgqfl, thanks for reaching out here on the forums! I'm sorry to hear you're running into issues using the Stream app on your Fire Sticks. Can you tell us what model and version of the Fire Stick you're using? Also, can you see the ver

XfinitySean

replied

16 hours ago

to the conversation:

0

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

Question

user_7127ku Thank you so much for clarifying for me. Most of my promotions tend to be similar, but it never hurts to check. I would be happy to see what I have on my end for you. If you could send our team a direct message with your full name, the na

XfinityAmandaB

replied

16 hours ago

to the conversation:

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Request for Lower Rate: Expired Promotion on Account [Edited: Private information]

Hello Xfinity support team, My name is [Edited: Private information], and my Xfinity account number is [Edited: Private information] I am writing because my 2-year promotional discount has recently expired, and as a result, my monthly bill has suddenly more than doubled. While I am satisfied using y

Question

U

Oh I was dumb enough, didn't know it needs to be activated. Now every appears working. Thank you, really appreciated!

user_lsmgn4

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16 hours ago

to the conversation:

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U

NetGear CM3000 can not connect

I recently upgrade my plan to 1Gbps, and bought NetGear CM3000 MODEM according to the recommended device list, but it doesn't connect! Had to switch back to the old one. With CM3000, Xfinity App shows my device stays offline. However the solid white lights on the MODEM (see the attached picture) ind

Question

Hello @rpf75 and thank you for posting such a great question on our Xfinity Community forums!The biggest reason we require a signature is to ensure the security of your account and that your expensive purchase is delivered to you and not anyone else.

XfinityCliff

commented

16 hours ago

to the conversation:

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Phone Delivery/Signature

For reasons I won't get into, we cannot be available to sign for a package at home. We get no-signature-required packages delivered several times a month (sometimes a week) without any issue. I need to upgrade my phone and am being told that someone would need to sign for it at our house. Is there a

Question