Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Why raise my monthly subscription when the network is very slow?

How come you all raise my monthly subscription from 10 dollars to 75 dollars without my notice and to talk to someone is near impossible this is [Edited: "Language"]. It’s time to quit using this services.

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Vacuum Damaged by Contractor

Hello, I recently had my Xfinity service installed on 02/05/2026. Unfortunately, the contractor did not bring his own vacuum to clean up concrete and drywall dust, so he used my Dyson V15 Detect to vacuum up the debris. I went to go use it for the first time since the install and it was completely c

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Customer Service

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I tried online, app and online from different computers with no luck

user_v8yhc6

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3 hours ago

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Looks like something went wrong message

I have tired to pay my bill online, in the app, over the phone, talked to several customer service reps, tech reps,…. Same message: Look like something went wrong….. No one of them can fix the problem. Last straw before dropping and moving service. Can someone at Xfinity fix the problem without havi

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

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Gateway

Trying to see why hasn’t my gateway shippnyet

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Just had Xfinity installed with the XB7 gateway. I have similar problem with bridge mode toggle not showing. I can't switchover to Xfinity from RCN until I can set this mode as I have eero mesh which handles routing. Any new updates on this issue? I

user_aepymk

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3 hours ago

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xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

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XB10 modem

I'm wondering how I can get an XB10 modem. I have 2GB download speed and am a Diamond member. Whenever I call, they send me on a wild goose chase to Xfinity stores to pick one up, saying their system shows it, but upon arriving at the store, they look confused.

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I have the same issue. My Xfinity account shows that I have claimed the offer but most content in the Peacock app on the TV box says I have to upgrade. If I log in to Peacock, it shows the 'Upgrade' page.

user_wdt39b

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3 hours ago

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peacock premium

As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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berveament

I am representing the estate of aa deceased relative who was a Comcast customer. The Bereavement policy is very confusing. Her son is still living there and he qualifies for “Essential Internet”, if he can switch as owner, I need to do so by giving him time to change over. The phone is connected to

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@user_v8yhc6 I am sorry to hear of this issue. Do you get the same issue online or just in the app? Have you tried the link https://www.xfinity.com/bill-pay

XfinityDena

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3 hours ago

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Looks like something went wrong message

I have tired to pay my bill online, in the app, over the phone, talked to several customer service reps, tech reps,…. Same message: Look like something went wrong….. No one of them can fix the problem. Last straw before dropping and moving service. Can someone at Xfinity fix the problem without havi

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

3 hours ago

to the conversation:

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Monroe/West Monroe LA Service Restoration Updates

Is it possible to get any updates on Xfinity service restorations post the major ice storms that hit Monroe/West Monroe LA areas? I understand the challenges faced due to this major impact and waiting on power restorations as well but there has been little communications on ETAs or efforts being tak

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@user_wcxo13 @XfinityBrianH Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which thes

EG

commented

3 hours ago

to the conversation:

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Xfinity package lost causing VPN to drop VPN connection using MFA

Xfinity seem to be repeatedly causing package drops that causes my VPN to drop its connection. Since my company uses a an MFA as part of its authentication process it will fail when it tries to reconnect. Then I have to manually restart the process of looking up the current code and entering it with

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Thank you for restoring the Ep1 Andy Richter & Janice Min episode of "Have I Got News For You". But why have the guest names been removed from the listings for Ep1 and Ep2? We had Ep1, January 24, Andy Richter, Janice Min Ep2, January 31, Nim

BruceW

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3 hours ago

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Two Stream listings point to the same program episode

Xfinity Stream lists 2 season 4 episodes for "Have I Got News For You": Ep1, January 24, Andy Richter, Janice Min Ep2, January 31, Nimesh Patel, Tara Setmayer But both of these entries play the same episode, Patel/Setmayer. Could this be corrected by posting the Ep1 program with the actual Richter/M

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help

Looking for help with Comcast secondary Id's. I have had 3 ids for years now. My primary is for normal email. Had 1 secondary for job searching and another for a primary backup. Primary is still intact, but both secondaries have disappeared. May have even deleted them myself. Base support is telling

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Email

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@user_wcxo13 @XfinityBrianH This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform; To send the requested information in a private message to Xfini

EG

commented

3 hours ago

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Xfinity package lost causing VPN to drop VPN connection using MFA

Xfinity seem to be repeatedly causing package drops that causes my VPN to drop its connection. Since my company uses a an MFA as part of its authentication process it will fail when it tries to reconnect. Then I have to manually restart the process of looking up the current code and entering it with

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user_bd0oh1 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I see you are looking to make some changes to the account and I am more than happy to help you explore all those

XfinityJorge

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3 hours ago

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Cancellation

I’m moving today will cancel this account and I will return equipment this week.

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Was this fixed. I have the same problem and am getting ready to drop the service. Last resort to pay my past due bill was to send in a paper check. Also I can’t change my account to autopay - get the same message. I am tired of getting passed a

user_v8yhc6

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4 hours ago

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Looks like something went wrong message

I have tired to pay my bill online, in the app, over the phone, talked to several customer service reps, tech reps,…. Same message: Look like something went wrong….. No one of them can fix the problem. Last straw before dropping and moving service. Can someone at Xfinity fix the problem without havi

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I tried on 3 different devices using 2 different browsers. the problem isn't on my end.

user_ts12qc

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4 hours ago

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Tech support - you make it impossible to pay bill!

I've been trying and tyrying to pay my bill for days now. For reasons I will NOT go into there, I cannot use your robotic method on the phone. I've been trying to pay online but keep getting 404 Bad Gateway. No human will answer any phone no matter what I say or do. Multiple times your Robot (phone0

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UPDATE: I decided to abandon the Samsung A56 and replace it with an S25+ purchased through Xfinity Mobile. I'm sure someone in my family uses a carrier that supports the A56, so it will have a new home soon.

hersheyzoe

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4 hours ago

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Samsung Galaxy A56 Predicted Support Time Frame?

I've recently just purchased a Samsung Galaxy A56 5G (as I was eager to upgrade from my A53) and upon the initial phone setup process, I discovered that the A56 is not currently supported on the Xfinity Mobile Network. Of course the blame lies squarely with me, as I would've known had I done more th

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Xfinity cable across my aggregate driveway

Comcast tech ran a new black cable with orange flags every few feet across my yard, over my aggregate driveway and attached a new box to the side of the house. We saw him out the window but assumed he was working on the neighbor’s house. He left without notifying us what he was doing. How long will

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Customer Service

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user_wcxo13 Can you please send me a ModMail (https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name along with your full service address so that I can assist you further?

XfinityBrianH

commented

4 hours ago

to the conversation:

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Xfinity package lost causing VPN to drop VPN connection using MFA

Xfinity seem to be repeatedly causing package drops that causes my VPN to drop its connection. Since my company uses a an MFA as part of its authentication process it will fail when it tries to reconnect. Then I have to manually restart the process of looking up the current code and entering it with

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