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We'll be more than happy to help place an order for a back-up battery @user_hx2oxj. Please send our team a direct message to get started.
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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Technician problems
I was scheduled for an appointment on the 26th. The technician came, looked at the pole for a couple minutes, tried to get his latter to lock, he didn't know how to work it, then said he couldn't do anything and left. No one gave me a call back, nothing. I finally call myself and was told they can't
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Customer Service
user_rbzeq7 While our team wouldn't be able to process a payment, we can definitely take a look at the account to see how else we can help. Please send us a direct message with your full name, name on the account (if different), and service address,
Shut off - payment website not loading?!
I have been trying to pay my bill for over 3 days. Spoke with a representative 3 days ago and he said the bill payment website was down but he turned back on our service and said to allow a few hours and try the payment website so we could make a payment. I have since been trying and it still does n
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Hey we've all been there before so no worries hahah! I'm just glad that's the case and the voice control is working for you 🙌 Was there anything else you want us to tackle or answer for you?
Voice Control pairing not working.
I just got a new XI6 box and a remote. It all worked for a few days and now the voice control does not work. I tried the resetting and the three digit code of 981 to no avail. I can pair the remote to my TV and my receiver, but it does not allow me to get voice control. I can control channels and ev
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If I am in contract, when does it end?
Do I have an existing contract? If so, when does it end?
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Plan
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promotion expired
My promotion expired and bill went from $55 to $79. Been a customer for 10 + years. Looking for retention offers to stay competitive with other providers in my area.
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Concern moved here to the Xfinity App help section for assistance.
Useless App, Useless Troublehooting
All your app wants to do is upsell EVERYWHERE. You have dig around to find Troubleshoot and that always says there is not trouble in your area. Your app freezes up when there are problems like intermittent non-response and glacial response. Your app should switch to using the cell connection when th
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Promotion expired
My promotion expired and bill went from $55 to $79. Been a customer for 10 + years. Looking for retention offers to stay competitive with other providers in my area.
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Billing
Can access Yahoo mail online but when Yahoo is installed on Apple Mail, the Mail app does not "connect" with the Yahoo server. Does https://discussions.apple.com/thread/256171398?answerId=261762116022#261762116022 help?
Need help setting up Apple Mail after Xfinity-Yahoo switch
Can access Yahoo mail online but when Yahoo is installed on Apple Mail, the Mail app does not "connect" with the Yahoo server.
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I followed the instructions, and received an offer to reset my modem. Since my modem is working fine, this does not solve my problem. I still cannot use the app.
Xfinity support
I have replaced my modem and the xfinity app tells me that my gateway is offline. My new modem is working fine. Please update my account so that the xfinity app recognizes my current modem. I need to use the app to update parental controls.
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Please ask XfinityChristy
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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Thank you. I've started a direct message and am waiting for a response.
Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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@XfinityDena I have already done that? Why do you want me to do it again?
Asking for refund
I stopped my service and returned all equipment in late June. However, monthly payments continued to be drafted from my bank account through the autopay setup. Unfortunately, I did not notice this issue until early October. I have since asked my bank to reverse the payments for September and October
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Yes, I did. I finally got it to work, but don't ask me how. I did the A+D, 981 and hit the MICROPHONE button (and not the Xfinity button per the instructions I was given, but stupid me should have looked at the little manual they gave out whic
Voice Control pairing not working.
I just got a new XI6 box and a remote. It all worked for a few days and now the voice control does not work. I tried the resetting and the three digit code of 981 to no avail. I can pair the remote to my TV and my receiver, but it does not allow me to get voice control. I can control channels and ev
Question
Someone from Xfinity able to help? It worked fine last night. Now it's pixelated again with no error codes. Only a handful of channels are messed up. Xfinity Assistant said to try a different HDMI cord and that didn't help. Xfinity Assistant refreshe
XRE-03059 Error on Some Channels
This afternoon someone in our home stated that we were not able to get some channels on our TV. I just tried a few different channels and some work fine and some are pixelated (TruTV, ABC, etc.) and/or give the XRE-03059 code. It says "no issues" in our area, but it seems like that often lies. 1. Ou
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Can we opt out of the networks and drop this fee?
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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I can't find the chat icon. Registered as a new forum user but still no icon.
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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How can I talk to someone from support
Billing and payments for unused services
I need help with the old address we’re all the money was coming out
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The banner showed up yesterday. Admin can close this
user_cww950
commented
5 hours ago
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Free Peacock Premium with Platinum Rewards Status
I logged into my https://customer.xfinity.com/membership page. I don't see any Free Peacock banner under my rewards
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