Xfinity Community Forum

Nightmare

Xfinity customer service has been incredibly frustrating. I spent an hour on the phone Monday and just spent another hour and a half today. The first representative I spoke with wasn’t able to help and didn’t seem to understand the issue. After being placed on hold again, I was transferred to someon

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Customer Service

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with yahoo taking over how will I access my comcast email on Iphone

How will I access comcast email on iphone when it is no longer available and switches to yahoo

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Customer Service

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Hey there, @user_rw9lnl, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile concerns on your son's account. We would be happy to take a look at this issue. This is not the customer experience we want you to have. Can you ple

XfinityJeniece

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3 hours ago

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Liars- free phone was not free

Xfinity conned my son into getting a mobile line and phone he didn’t need. The line is free for a year BUT the phone was not! After getting his first bill, we tried and are still trying to send the unused phone back. We were told to drop it off at one of their stores. They not only wouldn’t take it

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Hello user_h8kudy thanks so much for taking time out of your day and reaching us here via our Xfinity Forums! We are certainly happy to help with any service issue concerns, and you've come to the right place to tips/tricks to help improve your conne

XfinityAlfonso

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3 hours ago

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Customer service [Edited]

Worst customer service, can never get anyone on the phone constant service interruptions? While still being charged over market price for just Internet service $120/month! RIDICULOUS

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I copied and pasted the code fine, and Fandango shows it is there, but Fandango app doesn't permit me to use it on anything.

user_dbhaaw

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3 hours ago

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Fandango at home new code?

I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried

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XG1v4 cable box request

How do I order a XG1v4 cable box?

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@user_mdto0x I see the OP responded to you advising to swap out the equipment at your local Xfinity Store. Were you able to get your equipment swapped and are you still having a connection issue?

XfinityBradM

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3 hours ago

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Internet keeps dropping even after new line added

A few months ago, I stopped into an Xfinity store to renew my contract. They boosted my speed and claimed I needed to replace my modem/router combo. I took home the new router and swapped it with the old one. I returned the old router to the store, and my Internet has been dropping ever since interm

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I appreciate you letting us know you're experiencing something similar user_7syscb, and we'd be happy to look into this further for you! Please send us a direct chat message with your full name, the name listed on the account (if different), and the

XfinitySeth

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3 hours ago

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Unknown email in my email account

An unknown person/email account has been added to my email account, what do I do?

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@user_kw3q67 Thanks for adding a post to the forum. As well for being patient while we get your home connected again. The Status page here https://www.xfinity.com/support/articles/check-service-outage will provide the latest information for the inter

XfinityBenny

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3 hours ago

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Terrible customer service

I'm currently experiencing an outage, my second in recent months. Their automated system just keeps telling me it will be fixed by 2:40. It is currently 3:40, but they are still giving me the outdated time. I cannot reach anyone on the phone to get an updated time, and their online chat service will

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Customer service [Edited]

Worst customer service, can never get anyone on the phone constant service interruptions? While still being charged over market price for just Internet service $120/month! RIDICULOUS

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Customer Service

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Liars- free phone was not free

Xfinity conned my son into getting a mobile line and phone he didn’t need. The line is free for a year BUT the phone was not! After getting his first bill, we tried and are still trying to send the unused phone back. We were told to drop it off at one of their stores. They not only wouldn’t take it

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Customer Service

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@user_e8x671 Thank you for making us aware that you haven't received the order for these 2 xFi Pods. I would be more than happy to review your account to check the status of this order. Please send a direct message by clicking the chat icon in the up

XfinityRaul

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4 hours ago

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False promises

For 3 months i keep getting told that 2 xfi pods would be sent to me they even go to the point of sending me a “fake” order confirmation and then nothing. Is this something that will get resolved or something that i would need to deal with in small claims court?

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Sounds great! We recommend setting up an appointment before you go, just visit xfinity.com/store. We'll check in tomorrow to see how that goes!

XfinityEva

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4 hours ago

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Order an Additional Cable Box Online

30-year Diamond customer here. How can I order and additional XG1v4 box online? I have been trying for the last hour, but your bot keeps pointing me in the wrong direction. If you know that the West Orange store has them, I would rather pick it up, but last two times I tried to do that they were out

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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False promises

For 3 months i keep getting told that 2 xfi pods would be sent to me they even go to the point of sending me a “fake” order confirmation and then nothing. Is this something that will get resolved or something that i would need to deal with in small claims court?

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Terrible customer service

I'm currently experiencing an outage, my second in recent months. Their automated system just keeps telling me it will be fixed by 2:40. It is currently 3:40, but they are still giving me the outdated time. I cannot reach anyone on the phone to get an updated time, and their online chat service will

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@mortt999 Thank you for making us aware the ESPN Unlimited plan doesn't want to appear on your TV via Forums. So that we don't go over something you've already done, can you please walk me through what you did on your end to sign up for this plan? Do

XfinityRaul

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4 hours ago

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ESPN Unlimited

I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.

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Hi user_j1k2jt! Thanks for taking the time to reach out on our Xfinity Forum regarding this payment concern. I am sorry to hear about the issues you're running into when trying to make a payment. You can pay your bill at xfinity.com or through the Xf

XfinityAmira

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4 hours ago

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Trying to pay my bill!

[Edited: "Language"] trying to pay my bill or connect to customer service i need to look for another carrier try to pay is very stressful not to mention tiresome im gooa have to cancel soon does anyone know where i can send my payment ?

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@user_11vneq Thanks for confirming that you used the same password and re-adding it back again in the Outlook app worked. Are there any additional issues that I can address while you have me? Would you like me to do a quick account review to make sur

XfinityGabriel

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4 hours ago

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Email on iPhone

I keep getting incorrect id or password. Works on my laptop fine but iPhone while using Oulook

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@daryll1, thanks for chatting with us today regarding your account. Feel free to create a new post if you have any other questions or concerns, and we would be happy to assist. Take care!

XfinityFrank

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4 hours ago

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Issues with Payment Arrangements

Been having financial struggles lately so I’ve been behind on payments. First I made a payment plan for $96/mo spread over 12 months. It was confirmed and I have the screenshot. Our service was interrupted during a snowstorm a few hours later and then once it came back on the payment plan was no lon

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user_2nq20i, this is never the experience we want for our customers. I would like to help you, if I can. I would need to take a look at your account and see what has happened with your autopay settings. Let me know if you would like us to help.

XfinityAngie

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4 hours ago

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Never give your bank account to them

I terminated two of my contracts with them. I didn’t even have contracts. I was paying over $200 for phones that weren’t needed. They were paid off for I was paying for two. I was paying at four accounts Internet two I turned off. They still pulled the money from my account and for the phones I had

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