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Here is the results about an hour post reboot after the techs left. Power and SNR are looking better but not perfect. Single digit uncorrectables when I was previously getting millions within minutes of a reboot. The tech replaced the cable from my u

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4 hours ago

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OFDM PLC Uncorrectables

I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted

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@uhsp001 Cancellations can take up to a week to complete, but billing would stop the day you requested it. You should have gotten an email as well the day you requested it sent to the primary email on your profile. Did you confirm what email it was s

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Cancellation confirmation

I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?

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Hi, @user_yme650. Thanks for bearing with us on this issue. It should be resolved at this time. Have you had a chance to check it out?

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favorites disappeared from cable box but are still available in the app

The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.

Question

@user_0c8g1w​ Hey I did some more testing last night through my terminal on my laptop. I was pinging the Gateway IP at 10.0.0.1, while also pinging CloudFlare at 1.1.1.1, and Google at 8.8.8.8. What I found was that my ping to the Gateway was strong

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Request for technician appointment after confirmed signal issue

Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1

Question

Cancellation confirmation

I cancelled my service yesterday. My billing still shows an amount due for the next month (sept), but there is also another posting with a credit for that amount. I have not received any confirmation that my service is cancelled (text or email). How do I get a confirmation?

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Plan is broken?

I am frustrated and confused about my billing. I used to pay 70$ a month for 800 MBPS internet but looks like you removed that plan and started charging me 100$ a month? I tried changing to 300 MBPS and it doesn't even look like it worked. I am in the website trying to edit my plan and it's so buddy

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Hey @user_e498mw , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Disney Plus. I would be more than happy to offer my assistance looking into this further fo

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Disney Plus

Xfinity and Disney Plus really need to get their stuff in order. Tired of not being able to watch Disney Plus and having it constantly freeze. I have tried everything suggested. My box is new, wi-fi signal strong. I finally got in to watch a show after trying for hrs, just to have it freeze up on me

Question

phone call then email from "xfinity" saying hacking attempt

We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr

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new TVV

I recently bought a new LG TV, I cannot get xfinity to work on it. Any way to delete the LG program on the TV?

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@user_w2pl6i​ I did  - I went into my ETDS account and I select cancel accounts - it gave me a warning that the tickets will be returned to the owner.  I did this and they were returned back into my que to be used by October 25 (for the o

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Xfinity Free Universal Tickets

I received the reward for two free universal tickets through the Xfinity giveaway. As many have noted, the instructions were quite confusing about redemption versus expiration. Therefore, I went on the ETDS website and entered the code into the account that it asked me to make and randomly selected

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Lighting strike

Had a lighting strike during thunderstorm and damaged some devices in the house including xfinity internet modem. How to proceed after this?

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Also, @user_u14mk1, please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employ

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Bill went from $46.39 to $75.39 after Loyalty Promo Credit expired

Hi — my bill just went from $46.39 to $75.39. The cause is the Loyalty Promo Credit expiring; nothing about my service changed. I'd like to get back to a comparable rate. If that isn't possible, I'll need to look at other providers. What can you offer? I'd prefer to stay if the numbers work.

Question

Hello, @user_u14mk1! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you check

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Bill went from $46.39 to $75.39 after Loyalty Promo Credit expired

Hi — my bill just went from $46.39 to $75.39. The cause is the Loyalty Promo Credit expiring; nothing about my service changed. I'd like to get back to a comparable rate. If that isn't possible, I'll need to look at other providers. What can you offer? I'd prefer to stay if the numbers work.

Question

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