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Thanks for moving this to the proper area. No, the issue has not been resolved.
Cable installed across neighbor's yard.
Months ago one of your techs installed your cable on my neighbor's pole and ran it across their yard to my house. It is still across their yard and driveway and is a big issue. Someone needs to come out and run this cable correctly and get it out of their yard.
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I was able to set up autopay on my Amazon tablet. I restarted my computer this morning when I got up.
Poor websites. They never work.
Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer th
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Thank you for sending us a direct message, @wolverine365. I'm so glad this IP issue was finally resolved. I really appreciate your efforts and troubleshooting attempts. Please feel free to create a new post if you ever need assistance with anything e
ISP Location Incorrect
I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b
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@XfinitySara all either done or useless. This was a fresh out of the box phone.
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
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Accepted Solution
Xfinity support informed me that there was "scheduled maintenance" in my area on 1/27 and to wait after that. Well, whatever they did, worked because the next day my STARZ let me log in with no issues and now it's working on my phone and Roku player
ISP Location Incorrect
I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b
Question
I have the same issue after switched to esim...tried the stuff above and no luck. Please help
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
Question
XB10
I only see a Reset button on my XB10. I need to access the WPS function. How can I do this?
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Your Home Network
Joebert Have you rebooted your computer recently? Also have you tried logging into your account on a smart device like a tablet or phone? If not can you give that a try and let me know if you have any issues.
Poor websites. They never work.
Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer th
Question
billing questions
I have tried several times today to speak to an agent concerning my changes on my account but it keeps telling me I have an update which I did not request today so no one can help me
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Billing
Hello user_w8vne1 thanks so much for reaching out here via our Xfinity Forums! We'd love to help with changing your home telephone number, and can talk 1-1 to gather those relevant details. Please send a direct message by clicking the chat ic
Check my forum post
I just completed a forum post with a request to change my home phone number
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I know where you are coming from KRF58 and new customer promotions are always an amazing offer. I wish this promotion was something that I could offer to all of my customers, but we are limited to what is available in the account. While we might now
Poor treatment of long time customers
Just saw where you were offering 1 gig service for five years at 50.00 monthly . Very sad you can't do this for long term customers like myself . I'll remember this as more competition comes available ![Edited: "Personal Information"]
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user_451dgi Hello, thank you for reaching out via our Xfinity Community Forum. I am sorry you are looking to close your account. I can help you make this change. To get started, please send our team a Direct Message with your full name, the name
xfinity internet cancellation
I would like to cancel my xfinity internet service. Please provide next steps... thank you!
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I’m currently working on a computer running Windows 11. I’ve tested all three browsers in incognito mode and each produced identical results. Additionally, I cleared the cache for all three browsers before trying.
Poor websites. They never work.
Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer th
Question
user_liz5u4 Welcome to our community forum! Thank you for bringing this to our attention so we can address the cable that's running across your neighbor's yard. Please send a direct message to Xfinity Support by clicking the chat icon in the upper ri
Cable installed across neighbor's yard.
Months ago one of your techs installed your cable on my neighbor's pole and ran it across their yard to my house. It is still across their yard and driveway and is a big issue. Someone needs to come out and run this cable correctly and get it out of their yard.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
xfinity internet cancellation
I would like to cancel my xfinity internet service. Please provide next steps... thank you!
Question
user_5b46c6 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I understand that you are having some connection issues and our team is here to personally assist you with all of this. To get started
Worst Customer Service
I cant get a live person yet....still trying as it's been a week now and we keep losing wifi connection, have followed all the [Edited: "Profanity"] troubleshooting options xfinity provides and finally the app made me schedule an appointment for today as it finally identifieda problem - didnt tell m
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I am having the same issue @XfinitySeth and @XfinityChelseaB and am a Diamond Tier Member who has no access to pages where i can redeem rewards. I'm specifically interested in redeeming the free Peacock Premium reward, but i just get redirected to a
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Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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