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Hello @user_1sgst9I completely understand the frustrations, I too am a huge fan of the network. We are working extremely hard to bring back the networks that you and the rest of our customers love, but unfortunately we do not have a timeline at this
WPTV Channel 5 back!
I am beyond upset that WPTV (NBC) was taken out of our programming. I understand there are negotiations and agreements but this is one of the core channels that every Cable company must offer, the fact that I am paying a lot of money for Xfinity Services and that they don't want to negotiate such an
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Worst Customer Service Experience/ Inconvenience with False Advertising
My name is Serena, I have been a diamond member with Xfinity for over 4 years. 2 days ago I was pitched an offer from an Xfinity agent who advised that I was eligible to receive a free smart watch valued at $300 but all I would need to pay is the monthly service fee of $10+taxes and also that with t
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Customer Service
What devices have you tested HBO Max on up to this point since the issue started?
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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Hello user_s1l1lh thank you so much for reaching out and adding to the conversation here on our Xfinity Forums! Is this still an issue for you on the Apple devices? If so, what are you seeing when navigating to the channel? Any error codes or message
SNY channel not streaming on Xfinity Stream App running on any apple device
All day I was unable to stream SNY channel on the Xfinity Stream app on any of my Apple devices. Apple TV, IPhone or IPad. I was on with support for close to an hour and they were unable resolve issue. Still unable to get that station. Only happening on apple devices. I am able to stream on an Amazo
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Internet dropping when trying to pay bills
Bellingham WA Ive had consistent drop outs with multiple routers from xfinity. The store reps cant help. Having no technician call line is crazy when your service has this many problems. My current issue is my internet completely drops out whenever I try to get to the billing page on the xfinity web
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Your Home Network
@XfinityShawn it happens on every show and movie. There is no error code. It just freezes and sometimes starts again in a few seconds. Other times I have to exit the program and resume it. Last night. I tried to watch a movie and had to exit after e
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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@XfinityThomasA I think the most helpful thing for the OP would be letting him know whether Xfinity supports commands for his specific TV. INSIGNIA NS-55F501NA26 If you support that model, it's fixable. If not, nothing can be done.
help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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Bill
Idk like to be enrolled in the WiFi program for people who receive state benefits.
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Sign-In and Account Management
@5696mimi Thanks for adding to the thread. What device are you watching it on?
It appears the buffering happens only on HBO Max. I am having the same issue as everyone else! Frustrating does not cover it!
HBO BUFFERING NIGHTMARE IS DRIVING US CRAZY! Buffers every minute, or just stops and kicks us out of the app all together!
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@TALBeth I appreciate you taking the time to make us aware of your experience with these cable lines being installed. I would be more than happy to look into this to see what we can do to use an alternate route when installing these cable lines. Pl
Property easement issue -- Orange Cable running across 80ft of private property for years -- Bury the cable now
Good morning - For several YEARS now I have been reaching out to Comcast Xfinity to deal with an issue on our property. There is an orange internet/cable wire (electrified I am told) than runs over our yard for nearly 80 feet. Eighty feet. This was meant to be temporary, but alas, it is still here.
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@user_ettlfs We moved out of the Xfinity service area 1 year ago. Still had comcast.net email. Now after moving primary email to Yahoo, I cannot access a secondary email account to move it to Yahoo. Help, please. Did that secondary account also re
Lost access to secondary email
I was able to move my primary email over to yahoo. The problem I'm having now is not having access to my secondary email so that I can reset the password. Yahoo does not recognize my secondary for some reason and it appears it may have been deleted by xfinity.
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My Phone Number is Being held Hostage: 16+ Hours in Retail Stores & Still No Service
I am reaching out here because I have exhausted every possible traditional support channel. For the past 7 days, my phone number has been "held hostage" by an internal Xfinity Mobile system error, and I am currently left with zero cellular service. The Issue: My number is reportedly "stuck" in a bac
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Network
Gotcha, and thanks for checking with them, @snoo1. I'd love to help with the Peacock Premium redemption issues. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct
Trouble activating Peacock Premium subscription.
I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r
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@user_n5ho0t We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. Here's the detailed steps to
please cancel my internet, tv xumo box and mobile accounts today
Please cancel internet, tv and mobile accounts today. I am moved to a senior retirement home and no longer need these. Thank you, Nancy
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@rgdaddy22903 I LOATHE Yahoo!. It refuses to allow me to delete emails designated "Ad". Has anyone figured this out? Use an ad blocker.
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Good afternoon user_v4sset. Thank you for reaching out through our Xfnity Community Forum. You can certainly pick up the equipment at a different location, as long as there is a pending order that should not be an issue. The only thing that would als
Pickup location
I recently moved to DC and I chose a pickup location by accident not realizing it was the one farther away from. The order has been placed but I was wondering if it's possible to change my pickup location to a closer one.
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user_6dcxgw - Hello, and thank you for joining us here on the Xfinity Forums. I appreciate you taking the time to reach out, and I understand how concerning changes like this can be. The Affordable Connectivity Program (ACP) was launched by the feder
XfinityThomasA
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Bill
Idk like to be enrolled in the WiFi program for people who receive state benefits.
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