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@XfinityAlfonso so are you not helping me now?
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
The Xfinity Assistant is there to help answer common questions and even help with troubleshooting Xfinity equipment. We here on the Forums as well can be that resource, and as you say, it may be a simple fix. What's going on that we can help with tod
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
Same here - it is extremely frustrating to see a deterioration of services while raising rates AT LEAST annually now - oh and reducing the rewards in their reward program don't forget.
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
Question
@XfinityAlfonso also I have called that number and followed the instructions, it does not take you to a live agent, it wont except live agent as an answer, it wants to know a general problem, then throws you to the AI assistant. this is so not helpf
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
@XfinityAlfonso I can not find or access the Xfinity email, I have read through the promps they bring up and it gets me no where.
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
Hi there, @JG5881 Oh no, I'm sorry for the inconvenience regarding your SIM. Since it's been a few days since you posted are you still needing assistance?-Richard
Need a replacement SIM card
As the title mentions, I need a replacement SIM issued. Had an extra line on our family plan that we had not been using for a while. Now I want to use it but can't find the SIM. Pretty sure it got thrown out on accident. Help?
Question
Hello user_ij2gdp thanks so much for taking the time to reach out here via our Xfinity Forums! I'm sorry to hear about your frustrations with calling in, but we do have agents available 24/7 by calling 1-800-XFINITY(934-6489) or 1-800-COMCAST(266-227
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
mike0856, Hi there! Thanks for taking the time out of your day to reach out. We appreciate you for your loyalty and can understand the inconvenience caused to put you into that loop to get that new Peacock subscription. I am sorry to learn about this
Why can't I activate Peacock Premium after I changed my Xfinity plan
I have had Xfinity for years. I also had Peacock thru Xfinity. Recently I redid my plan with Xfinity. It once again comes with Peacock Premium. I received the Activate premium email, however when I try to activate it, I get the message that I already have Peacock. If I go into my Xfinity account, it
Question
Accepted Solution
Bradfire415 We understand why this feels frustrating, especially with new providers entering your area and advertising much lower pricing. It’s completely fair to compare options when the difference is that significant. Our team w
Customer rentention
I currently pay $154 a month for 1.2 g internet on a plan that doesnt exist anymore. Xfinity boasts a 5 year $50 a month 1g plan for new customers. Frontier fiber just went live in my area and offers 1g internet free for 3 months and $50 a month following that. I can't stay with xfinity and pay trip
Question
Is it possible to retain a comcast/xfinity email account if comcast/xfinity internet service is terminated? ... Although you can keep your Comcast.net address, managing it may become problematic if it is no longer connected to an active account, es
comcast/xfinity email
Is it possible to retain a comcast/xfinity email account if comcast/xfinity internet service is terminated? If yes, what would be the cost for that?
Question
Hi there, @user_xkw1tj ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with helping you lower your monthly charges. Please be assured you r
Customer service live person
I need to speak to a real live person. I have been trying to connect with a live person for now over a month
Question
I just want to speak with a live person to help me trouble shoot through this and not next Monday.
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
Accepted Solution
Customer rentention
I currently pay $154 a month for 1.2 g internet on a plan that doesnt exist anymore. Xfinity boasts a 5 year $50 a month 1g plan for new customers. Frontier fiber just went live in my area and offers 1g internet free for 3 months and $50 a month following that. I can't stay with xfinity and pay trip
Question
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Customer Service
Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question
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Customer Service
That is a great suggestion, @user_y5967i! Did the old filter list the streaming services you subscribed to through your residential account, or just the services you were logged into on your X1 box?
movie search category removed
Up until a couple months ago on my xfinity cable boxes there was a search category called something like "movies on your streaming services". It was located under "on-demand / movies". It was right under the new and most popular search category. Using the movies on your streaming services search ret
Question
anristudio I am glad to hear you were able to resolve the issue, and we definitely appreciate you following back up to provide the resolution, so it can help others! Please let us know if you have any other concerns we can help with.
Unable to login to Xfinity App on my phone
Unable to login to Xfinity App on my phone. Reinstalled app twice, tried my username, email, phone number. Every time I get error: Xfinity ID you entered was incorrect. Please try again. I am able to login to xfinity on my computer. I called yesterday Jan 18 2026 and they gave me Case ID: IH26677771
Question
Moseley999 Typically, we ask our users to create their own public post that way the correct ticket is generated and help can be provided properly. That said we can still help you. What happens when you try to access your email today?
Why can't I get Current Access to email from my comcast email account?
I need full access to my current email account. It stopped sending me messages a short while ago.
Question
user_05da6f Thanks for letting us know. We can definitely help make sure everything is documented correctly. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. P
Refused and returned shipment back to Comcast
"1 refused /returned the UPS shipment; please note on my account that I did not accept this equipment and confirm no new charges or services were activated."
Question
user_hmold1 Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you first start any Xfinity Forum interaction by posting your concern in the most appropriate related public board. From there you will start receiving
Xfinity Virtual Mastercard Keeps Declining
I received a virtual Matercard for $954.71and when I check it shows I have funds available but no matter what it declines every time I try and use it. I've called the phone number on the virtual card site, and it is impossible to get a human. Can someone please help me get in touch with a person tha
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and I need to no when, I cant just sit here all day starring at the screen waiting for a response?
user_ij2gdp
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Live Customer Agent
Why even calling the number can I not get to a live customer agent? I am so frustrated right now that most of my services are about to go back to Utube TV. I am sure my issue is quickly resolvable but not by a [Edited: "Profanity"] computer. At $200 a month I should be able to speak with a live pers
Question