Xfinity Community Forum

Cancel Service

I spoke with an agent last week about cancelling my service and i received an email stating "We received your cancellation request, and we're on it" but that was one full week ago on Oct 27. Why does it take more than a week to cancel an internet service? Also, you keep telling us to message you on

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Customer Service

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I also tried reinstalling the app several times

Jdonipad

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6 hours ago

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samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels

I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a

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Hi, no thank you. Please remove it.

user_3cpukv

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6 hours ago

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Remove xFi Complete

hello, please remove xFi Complete. I did not order this and do not want it. Thanks.

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user_ijd70q. I’m sorry you’re having trouble with your recordings, especially when you’ve specifically scheduled games you don’t want to miss. Let’s take a closer look at what’s happening. First, could you please t

XfinityDilary

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6 hours ago

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Recordings not working

Recorded several football game recorded today, none yesterday. On a daily basis when we go to recording, they are often not shown. We then have to go to “scheduled “, and usually that’s where we will find it. The ball games are not there either and just didn’t record. Please help!

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Did you figure it out? I’m dealing with the same issue

user_ua3k23

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6 hours ago

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porting now mobile to another carrier

Went to xfinity store and they they gave me my account # porting pin and zip code but my new carrier said invalid information. I have xfinity now mobile. They say wrong account # at new carrier. How do I get ahold of someone to fix this? Xfinity store cannot help with NOW and chat told me to switch

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Hello @user_a7vjcd, Thank you for reaching out to us on Xfinity Forums! I’m sorry to hear that you’re considering canceling your Xfinity services. I’d be happy to assist you and take a look at your account with you. Since

XfinityTonya

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7 hours ago

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Internet plan cancelation request

Hello, I would like to cancel my Xfinity Internet service because I am switching to another provider. Please schedule my internet disconnection for Nov 15th, not immediately. I would prefer to complete the cancellation through messaging rather than a phone call. Please confirm the effective cancella

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samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels

I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a

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Xfinity Stream Website

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Hello @user_jl13pb. I understand how concerning it can be to see an unexpected increase in your bill. You’ve reached the right place for help. Thanks for getting this post to the Customer Service board, @EG. You can view your Xfinity bill his

XfinityAsia

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7 hours ago

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Formal Complaint – Unexpected $29 Monthly Internet Bill Increase

Dear Xfinity Customer Support Team, I am writing to formally complain about the unexpected increase in my monthly internet bill. My previous monthly bill was $56.16. However, my new bill for the November 12 – December 11 billing period has increased to $85.16, an unexpected increase of $29 per month

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@user_3cpukv, good afternoon, thanks for reaching out via Xfinity Forum! I can certainly be of help to review your account and make the changes you need. xFi Complete is an Xfinity add‑on that delivers a Whole Home WiFi experience

XfinityJulie

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7 hours ago

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Remove xFi Complete

hello, please remove xFi Complete. I did not order this and do not want it. Thanks.

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@user_o7yftw Is there a feature to update/sync your inbox through the app you're using on your laptop after you've made changes on another device?

XfinityBradM

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7 hours ago

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I read and delete emails on my iPhone but when I use my laptop they show unread in my inbox

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Internet plan cancelation request

Hello, I would like to cancel my Xfinity Internet service because I am switching to another provider. Please schedule my internet disconnection for Nov 15th, not immediately. I would prefer to complete the cancellation through messaging rather than a phone call. Please confirm the effective cancella

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Customer Service

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D

I feel like I need to take these new boxes to one of their retail stores to speak with a human about exchanging one of them. I asked the question here in case I could avoid doing that, but it sounds like what they sent will not work.

dp109abc123gcg

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7 hours ago

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2 replacement boxes

Xfinity contacted me, saying they need to replace my 2 cable boxes. But when they arrived, both boxes are identical and are very small. They are the same size as the secondary box we have now. Neither new box indicates it’s a primary, and our current primary box is about 10x larger than these new on

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wifi

i got sent a new modem today and i do not need a new modem, i need a new power cord for the fiber optic box, the new modem wont do anything

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Your Home Network

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no, she did not tell me which update needed to be removed.

user_0dkamp

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7 hours ago

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formal complaint

I was unable to respond to group chat texts since 10/22/26. I spent hours on the phone on 2-3 different days with level 1 and level 2 reps (level 2 didn't speak directly to me, but level 1 tech kept going back & forth to them - very time consuming and annoying). Finally, the Xfinity tech said it's n

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Hey there, @user_bmy7r1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have the connection within the household to ensure to start the services. I would be more than happy to help w

XfinityAdrienne

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7 hours ago

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Install coax line

New line needed asap

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Hey there, @cablackwell, thanks for reaching out through Xfinity Forums. I completely understand why you’re feeling mentally exhausted by this. After filing your Chapter 7 paperwork, submitting the documentation, and spending hours trying to ge

XfinityJeniece

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7 hours ago

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Bankruptcy

I filed back in October for Chapter 7 and Xfinity is the ONLY company that continues to harass, ask for money and send notices threatening disconnection. I have been on this phone for hours at this point and I'm mentally exhausted with the lack of knowledge and getting the run around. I need someone

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Install coax line

New line needed asap

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Customer Service

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Direct message sent. Thank you.

user_rou3y3

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7 hours ago

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Billing

Hello, I am on the Gigabit x2 plan, which includes Unlimited Data by default as part of the speed tier package. However, my account has a backend profile provisioning error that keeps applying the legacy 1.2 TB data cap flag. As a result, I have been incorrectly charged the $100 maximum data overage

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Cancel

How do I cancel my service

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Your Home Network

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Great question @user_0dl2x1! Canceling the Mobile service on the iPad does not necessarily mean the device would need to be returned. iPads are subject to the 14-day device return/exchange window from the delivery or store purchase date. If that wind

XfinityAldrik

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7 hours ago

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Cancle

If I cancel my mobile Xfinity I pad plan do I need to return the iPad?

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