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Requesting new remote controls
Remotes can no longer be reset. Need new Xfinity remote controls.
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Customer Service
Please reopen [Edit: Personal Information], stop auto-closing, remove Peacock Premium Plus, and confirm full credit
Escalation summary for Xfinity Community Support (Case: Edit: Personal Information)
Core issue: I continue to be billed for Peacock Premium Plus and I’m unable to remove/cancel it from my Xfinity account since October/November of 2025. I also received incorrect/partial credit and I keep getting case-closed emails even though the issue is not resolved. Timeline (high level) Nov 30,
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Never thought of that :-) That WORKS . Thanks
I would like to edit my list of input options like remove or reorder.
How do I edit the input options? Remove? Reorder?
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Escalation summary for Xfinity Community Support (Case: Edit: Personal Information)
Core issue: I continue to be billed for Peacock Premium Plus and I’m unable to remove/cancel it from my Xfinity account since October/November of 2025. I also received incorrect/partial credit and I keep getting case-closed emails even though the issue is not resolved. Timeline (high level) Nov 30,
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Billing
Cancelling the cable part of my bill
I am canceling the cable part of my bill. I am just going to have internet now.
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Customer Service
UN RETURNED ROUTER FEE
hello I have recently moved out and closed my internet account and due to personal reason cannot go back to property to retrieve router. I have paid the $150 un returned fee. I am not able to return the equipment. I continue to receive texts about equipment. Can an exception me made and my account b
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Billing
user_vy7coc Xfinity autopay dates can be found by signing into your account on the Xfinity website, navigating to the "Billing" tab, and viewing the "Bill Details" or "Upcoming Payments" section. The autopay date is typically the same as your monthly
Autopay
New customer with Xfinity, did autopay through bank with routing and account number. Accident entered wrong account number, through customer rep changed account number only on Saturday, 7th, how many days before I see pending in bank account? $25 is suppose to deduct for installation on Feb., 19th.
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user_8eam5g Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Lied to,hung up on,tried to get my finical information.
I've been a customer for 5 years under my previous name and 2 years now as my married name [Edited: "Personal Information"] at [Edited: "Personal Information"] Ph [Edited: "Personal Information"] I am a 30.00 EBT locked rate for the entire time I have had service.as you'll see my bill begin going up
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user_bq4m32 Thank you for reaching out to let us know that you and others are noticing issues with their Xfinity connection. To get the most up-to-date information, you can always visit our service map or use the Xfinity app to view the status of you
Outage
Over 30 ppl from my company (work from home so spread over city) with xfinity also having issue. App indicates no outage and won't let me report
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user_endbfe Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that the box is giving you so much trouble. We'll also be happy to look into the tech visit you may have set. Please send a Direct Message with y
Problem with cable box
At first the remote said move closer. Than the box keeps shutting off. We get the welcome screen, connecting then it just shuts off. I tried all trouble shooting. The AI won't allow me to talk to anyone or put in what the problem is directly. I got a text message to schedule for a technician to come
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Hello, @user_m0uekp does your bedroom have preexisting wiring to install the new outlet? Our techs can install an outlet, but they do not perform any fish walling. Without the existing wiring you would need to hire an electrician to perform that inst
to have a new ethernet outline installed
I moved my computer from one room to another. How can I have an ethernet outline installed in my bedroom
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@XfinityJoe Thank you for responding to my message to request/enable ability for myself to DM Xfinity support. I am requesting this ability to disable voicemail on my home phone line not mobile phone. Pardon for not specifying this in the original
Posting to be able to send DM to Xfinity support to disable the voicemail feature on my phone
Per multiple threads I found I must posting this first to request/enable ability for myself to DM Xfinity support with request to turn off my voice mail. Apparently there was at one time the ability for customers to DM but now a customer must submit posting requesting the ability to DM Xfinity emplo
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Xfinity bill
Why are you still showing a balance on my account when you received and cashed January 28th?
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Billing
Good morning @user_sldhiw, and thanks for visiting us on the Xfinity forums, I hope this message finds you well. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum
email disappears from inbox
email disappears from inbox. Others have had this problem. Some users say only fix is to delete member completely, then re-add the same member, and the problem goes away. I can't do that because with the upcoming move to yahoo a new member can be added BUT WILL HAVE NO EMAIL ADDRESS associated with
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Autopay
New customer with Xfinity, did autopay through bank with routing and account number. Accident entered wrong account number, through customer rep changed account number only on Saturday, 7th, how many days before I see pending in bank account? $25 is suppose to deduct for installation on Feb., 19th.
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Customer Service
Closing thread due to age.
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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user_rubm2q Thanks for creating a post. Our team is available as well to look into the signal health and remotely troubleshoot these connection issues with you. Please send our team a direct message with your full name and address. To send a Direct M
Customer Service
I have been trying to fix my constantly dropping wifi with customer service who tells me nothing is wrong and then proceeded to ignore my messages and then switched people which do did nothing but insist I purchase additional services. I am so frustrated when they just tell me to turn it off and on
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user_b4wqax Thanks for creating a post. Our team can help ensure that the cancellation request was processed for you. I see you've sent us a DM already, and if you'd please return there we can continue to assist.
Cancel Service.
I need to calcel service and confirm that I won't be charged for the full month tomorrow.
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user_0973dw Welcome to our community forum! Thank you for reaching out so we can troubleshoot your Blink Sync Module's connection to the internet. I really appreciate you listing all the steps you've already tried :). Please switch your Security Mode
Blink Sync Module XR Unable to Connect to Xfinity 2.4 GHz Network After Power Outages
Dear Xfinity Technical Support, I am requesting assistance with a persistent connectivity issue affecting a device on my home network following recent storm-related power outages in Marietta, GA. Prior to the outages, my Blink Sync Module had been connected and functioning properly on my Xfinity net
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user_pvl27p I would be asking the same. Happy to help investigate your account. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" ic
XfinityPeterH
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Xfinity bill
Why are you still showing a balance on my account when you received and cashed January 28th?
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