Xfinity Community Forum

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It seems like I'm stuck in the stage where I have made Xfinity ID and password, but haven't been fully started my service due to the issue I have with verifying my birthday.

user_g5pou8

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6 hours ago

to the conversation:

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Unable to verify your identity through my address.

I'm trying to set up internet for my new apartment, but I'm unable to proceed with verifying my identity through my birthday. When I try to sign in to the app instead, it says my access is not authorized, and Xfinity Assistant keeps asking me to sign in even though I have already done so. It would b

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@user_g5pou8 You wouldn't be logging into a Xfinity account until you have started your services. To confirm you already have the account set up and have an account number (please do not share this number publicly)?

XfinityDena

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6 hours ago

to the conversation:

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U

Unable to verify your identity through my address.

I'm trying to set up internet for my new apartment, but I'm unable to proceed with verifying my identity through my birthday. When I try to sign in to the app instead, it says my access is not authorized, and Xfinity Assistant keeps asking me to sign in even though I have already done so. It would b

Question

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@XfinityDena Hi! I'm setting up a new account.

user_g5pou8

replied

6 hours ago

to the conversation:

0

U

Unable to verify your identity through my address.

I'm trying to set up internet for my new apartment, but I'm unable to proceed with verifying my identity through my birthday. When I try to sign in to the app instead, it says my access is not authorized, and Xfinity Assistant keeps asking me to sign in even though I have already done so. It would b

Question

@user_g5pou8 I am sorry to hear you are running into issues. Are you setting up a transfer or new account?

XfinityDena

commented

6 hours ago

to the conversation:

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6

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Unable to verify your identity through my address.

I'm trying to set up internet for my new apartment, but I'm unable to proceed with verifying my identity through my birthday. When I try to sign in to the app instead, it says my access is not authorized, and Xfinity Assistant keeps asking me to sign in even though I have already done so. It would b

Question

user_pwd6xh Good morning! Thank you for reaching out regarding your account through Xfinity Forums. I'm sorry to hear you are having difficulties in getting your account resolved. I'd be happy to take a look, and see what the next best step to a reso

XfinityKassie

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6 hours ago

to the conversation:

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disconnection of service due to unauthorized and incorrect services being billed from xfinity

Over the course of my service, I was billed for additional services and features that I did not authorize, request, or use. These charges were included alongside my regular internet service fees, which significantly increased my monthly balance without my knowledge or consent. I made multiple attemp

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Hi there @WithAZ92, Thank you so much for reaching out to us here on our Forums page. Can you please provide us more details on your question?

XfinityRoberto

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7 hours ago

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Can I?

Can I use my phone to put a WiFi pass on another phone ?

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user_9f5698 I hear you that’s super frustrating. I get why that delayed update didn’t sit right. Were you mainly watching the app or waiting on notifications? And since it came back, has everything been stable?

XfinityChristy

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7 hours ago

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Slow recovery

Unbelievably disappointed very disappointed in service recovery. Zero updates just asap. Your AI [Edited: "Language"]. Tired of using my phone as a hot spot to function. Yes there were storm damages way west and east of here ( granger, Indiana). I suspect that our neighbors mostly went to frontier r

Question

tienv2510 Hello and thank you for reaching out via our Xfinity Community Forums. I’d be happy to help with adding your spouses name to the billing. To get started, please send us a direct message with your full name and service address so

XfinityChristy

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7 hours ago

to the conversation:

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Add name to Billing statement

Hello, I would like to add my spouse's name to our bill for proof of residency. Can you please assist me with this? Thank you!

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I finally got a notification service was restored several hours after it was actually restored. In fact my State Farm ting app alerted me first when the internet was back up. Ai is great as long as it has good information to work with. GIGO has and s

user_9f5698

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7 hours ago

to the conversation:

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Slow recovery

Unbelievably disappointed very disappointed in service recovery. Zero updates just asap. Your AI [Edited: "Language"]. Tired of using my phone as a hot spot to function. Yes there were storm damages way west and east of here ( granger, Indiana). I suspect that our neighbors mostly went to frontier r

Question

user_9f5698 Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’ve been dealing with this, especially having to rely on your phone hotspot just to get by. I can see why this has been so frustrating.

XfinityChristy

commented

7 hours ago

to the conversation:

4

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Slow recovery

Unbelievably disappointed very disappointed in service recovery. Zero updates just asap. Your AI [Edited: "Language"]. Tired of using my phone as a hot spot to function. Yes there were storm damages way west and east of here ( granger, Indiana). I suspect that our neighbors mostly went to frontier r

Question

Thanks for reaching out to us , we do apologize for any inconvenience. To clarify are you not able to update the xfinity app or are you getting a notification that your mobile device is not compatible with our Xfinity app?

XfinityOrlandoM

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7 hours ago

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Can't update the Xfinity app from the Google playstore

I reached out to the developer on the site and I get an email back saying my email eas deleted and to come here. Is there anything that can be done to rectify this? This said this before but the update took. So why now is this a problem for someone who's been a customer for about going on 7 years?🤔

Question

user_46p2h7 Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to help you gain access to your emails. Are you trying to review them at Xfinity.com or are you using an email client like Outlook? Also are are you g

XfinityChristy

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7 hours ago

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my email

my email is not appearing on my computer

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@dreamielee Our team is here to help! Can you please direct message me your first and last name along with your full service address so I can look closer at those T3 timeouts to assist you further?To do so, click on the chat icon located at the top

XfinityKei

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7 hours ago

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my modem/router is generating repeated T3 timeouts and MDD message timeouts

This has been happening for about 8 months. High ping spikes(300-1000+ms), packet lost while gaming. I had an ARRIS SBG10 modem/router combo that was maybe half a year old and I figured maybe that was the issue, So I bought a netgear nighthawk ac1900, and the issues persist. I bought a better coax c

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Get "Something unexpected happened" when trying to log onto Account and Identity or Update Contact info

I get a message "Something unexpected happened" whenever I log into my Comcast email and try to access Account and Identity or Update Contact Info. I've tried using different browsers, clearing caches and using regular and incognito browsers but nothing has worked. I also don't have an option to DM

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Sign-In and Account Management

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hi still no resolution. in fact the amount they claim i owe is now even higher than when the whole thing got escalated to customer service. i am not letting this go though i will contact the Federal Communications Commission (FCC), the California Pu

user_pwd6xh

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9 hours ago

to the conversation:

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disconnection of service due to unauthorized and incorrect services being billed from xfinity

Over the course of my service, I was billed for additional services and features that I did not authorize, request, or use. These charges were included alongside my regular internet service fees, which significantly increased my monthly balance without my knowledge or consent. I made multiple attemp

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No internet at home?

No internet.how happiness?

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Your Home Network

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I got scammed TWICE by XFINITY AGENTS

I got scammed twice by XFINITY agents and bare with my explanation. In January of 2026 I call to see if the can get me back to my previous rate because I was going to end up paying double or triple the amount I was before the introductory rates. I was able to talk to the canceling department and get

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Customer Service

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Store didn’t have Xb 10 modems

desimonewp

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10 hours ago

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XB10 router availability

How do I check if I am eligible for an XB10 router, and how do I get one?

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How to get xb10 modem

desimonewp

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10 hours ago

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XB10 router availability

How do I check if I am eligible for an XB10 router, and how do I get one?

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restore access to wife's email

My wife and I have two separate email address @comcast.net. I can still access mine but both her mobile and her tablet cannot log in, and all attempts to update the password keep requiring that she access her emails which is the whole problem we are trying to fix.

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Email

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