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Greetings, user_ajevt3! Thanks for posting on our XFINITY Community with your billing concerns. We would never want you to worry about being billed for services that were not used. I am sorry to hear that you have had an unpleasant mobile billing exp
Poor customer service
I have been billed for my xfinity internet that I had canceled a day before payment due and when I check the xfinity app to make sure I dont owe anything and it says $0.00 and then the next day I get billed for $31.79, saying it was for the days july 13th - August 2nd but I had canceled the internet
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Yes I’ve checked all communication channels. This arduous process is making me consider AT&T fiber..
Have not received survey info for x10 - many attempts
I’ve called. Spoken with live agent. Chatted with several agents (3x) with multiple promises that I’ll receive an email to conduct a survey for x10 gigabit. Zero response. I’ll willingly pay $1000 for the fiber run. what does happen? Xfinity tries to sell me cell service and agents demand IMEI of my
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zoom3zoom When you say it's a local problem, do you mean that the area doesn't show an issue while just your service is down?
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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@XfinityEmilyB i changed my services and you all have slid in fraudulent charges and items that were not told to me and i have requested endlessly to have my calls reviewed and to be provided with copies of them seeing as they relate to my account a
Wishing I Can Get One Straight Answer From 5 People Not 5 Different Answers
I have tried to no avail for you all to make the situation whole. You have been deceitful at every level and have not provided adequate service or info when required. I need a contact at corporate to speak with directly regarding the lack of service and providing the proper info and needs to your cu
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I have been continually lied to and not provided accurate info. I am having a rather difficult time getting my issue resolved and my next call is to the corporate office until someone listens and fixes the matter.
Wishing I Can Get One Straight Answer From 5 People Not 5 Different Answers
I have tried to no avail for you all to make the situation whole. You have been deceitful at every level and have not provided adequate service or info when required. I need a contact at corporate to speak with directly regarding the lack of service and providing the proper info and needs to your cu
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Official Solution
Not sure that's fully true. You will be able to have limited access to things on the Xfinity Stream, but you have to add TV services in order to get full access to it.
xfinity stream
Comcast claims if you have an xfinity service that xfinity stream is included. This is not correct. The xfinity cable cable service must be on the account to get xfinity stream. An internet acoount is not enough. Be aware of misleading facts.
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Concern moved here to the E-mail help section.
Email name defaults to All Caps and want to change that
I want to make my name in e-mails just have capital letter for first letter of first name and last name. I can not find anywhere how to do that. Currently all my emails come from DERRAN [Edited: "Personal Information"] which is very awkward.
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Poor customer service
I have been billed for my xfinity internet that I had canceled a day before payment due and when I check the xfinity app to make sure I dont owe anything and it says $0.00 and then the next day I get billed for $31.79, saying it was for the days july 13th - August 2nd but I had canceled the internet
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Billing
@XfinityAlyssaA Hi It’s like pulling teeth dealing with xfinity assistance app. Even though I have documented pictures of two month worth of down down service. It seems this is a local problem. I’ve had this issue in the past. Hopefully they finally
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
Question
Concern moved here to the Home Networking help section.
High Latency/Congestion at Dallas ibone node to Google.com
Noticed a significant spike in latency earlier. Ran a Trace route from mobile phone on wifi and from my PC on Ethernet. Noted a significant spike in latency at hop 8 carrying all the way through to Google.com
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@bkaupe I appreciate you making us aware of your billing concern via Forums. I would be more than happy to review your account to see what's causing your bill increase. To be able to discuss account specifics, please send a direct message by clicking
Billing Increase
I signed up for the $50 for 5 years plan. I made one $50 payment. Now I am being billed for $60/month. Why? Using ACH autopay and I also have Xfinity Mobile.
Question
@user_aq0p1q The upstream power is too high / out of spec on channel #1. Please also post the *Downstream Power Levels*and the *SNR'* (Signal to Noise Ratio) values here.
Three weeks of intermittent drops, multiple times per day/week, lasting 2 minutes to 2 hours
Not a WiFi issues, router logs WAN loss, cable modem in bridge mode behind a UDR7. Please pull the flap history and signal levels of the modem over the last 30 days Modem Logs: Sat Aug 01 16:05:47 2026 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CM
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Debt Bill from Collection Agency [Edited]
I have a debt bill from a collection agency from Comcast’s I paid this in full and closed my account before moving. What is the number for the best something to reference it in my paperwork for my attorney [Title Edited: "Personal Information"]
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Billing
Billing Increase
I signed up for the $50 for 5 years plan. I made one $50 payment. Now I am being billed for $60/month. Why? Using ACH autopay and I also have Xfinity Mobile.
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Billing
@paulvm I appreciate you sending the direct message with requested information. I'll follow up with you there to continue looking into the Roku/Xfinity Stream App error messaging further. I did find this helpful article that has more information, and
XfinityJustinC
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Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming and attempting to resume." This has gone on for a few weeks. We have tried restarting the R
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