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Outside cable wires present a tripping or injury risk
Hi Xfinity, The cable in my backyard has become exposed and represents a tripping risk. Can you come and bury the cable please? I attempted to submit a ticket through the Xfinity Assistant but it errored out in Chrome and Edge. Thank you! Emily
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Wi-Fi
My Next-Door, Neighbor keeps connecting to my Wi-Fi. What can I do?
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Your Home Network
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Drop-line relocation
I need to schedule an underground service-drop relocation at my existing service address. This is not a service outage and I am not moving to another address. We are having site work performed on the property, and the existing underground Xfinity service line needs to be rerouted. My contractor has
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Good day user_cejv29 👋 I appreciate you coming to our community as an active member, and even more so for the past two years you've been with us! Above all, we always want to make sure you're getting the best rate possible for your services at all t
xfinity support
I've been with Xfinity Internet for about 2 years, no complaints with service but now price is twice that of Verizon's $30/month plan. How do I contact somebody from xfinity to match this promo? Thanks
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Hello user_b74iy8 is this PPV rental still a concern? We're happy to assist 1-1. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Suppo
To cancel something I bought by mistake
I was messing around with my remote and accidentally made a purchase
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Drop line relocation
I need to schedule an underground service-drop relocation at my existing service address. This is not a service outage and I am not moving to another address. We are having site work performed on the property, and the existing underground Xfinity service line needs to be rerouted. My contractor has
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Is there a specific reason on why you cannot try on your home network at this moment?
Multiple channels not accessible
SeeFor the past 3 months multiple fire sticks and multiple TVS have not been able to get a number of very useful Xfinity stream channels. I have Uninstalled and Uninstalled and reinstalled the app cleared the cache and data Signed out and signed in Unplug the television and router and modem for over
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Drop-line relocation
I need to schedule an underground service-drop relocation at my existing service address. This is not a service outage and I am not moving to another address. We are having site work performed on the property, and the existing underground Xfinity service line needs to be rerouted. My contractor has
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Customer Service
Thanks for that information. What Android device and Android version are you using? Also, does the prompt for a domain and certificate appear when connecting to every Xfinity Mobile hotspot or only a specific one?
My android can no longer access Xfinity Mobile
My wifi setting on my phone can no longer access the xfinity mobile network, it asks for domains and certificates???
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Hi there, @xianwu! I am sorry to hear you have spent hours working on this concern and it is still happening. We are glad to further assist you and get to the bottom of this. Are the text verification codes coming through eventually or do you not see
Can't get phone verification code
I've had this issue for a long time now, but you'd think being an Xfinity mobile customer would have solved the problem! I can't get verification codes sent to my phone. The ones sent to email address were taking too long and then went to spam so now I'm locked out of email verification. How does th
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We can dig further into this for you, user_8aa04m! Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
customer service
Worst customer service on the planet. Calling to find out the reason for an outrageous billing amount, the AI monitored phone line hangs up every time I call. It claims there is an outage in my area and no assistance is available, good bye. There is no outage in my area and even if there was, it sho
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Poor service
Was lied to multiple times about my appointment. Took off work just for them to not show and reschedule my appointment for the next day without even speaking to me.
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Customer Service
Thanks again. I am YOUR customer. YOU are sending me over to Yahoo. I shouldn't have to beg them for the service YOU have been providing and for which I've paid. That's something Comcast should have negotiated on their customers' b
Comcast blocking Google mail servers, failing even with Comcast sending servers: When will you fix this?
Over the past three to four weeks, I have experienced a worsening problem. Sometimes, I will never receive emails that were sent using a Goolge mail server. Also, when I send mail from a Google server, sometimes a Comcast recipient will not receive it. Examining the delivery failure messages indicat
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Longer Term Pricing Adjustment - No Contract
Ezee Fiber will be installing their system in our neighborhood shortly and are offering 1gbs service for lifetime pricing of $65/mth. I'm currently paying Xfinity $56/mth for 500mbs and that will go up considerably in less than a year. I'd like to discuss this with someone who can make a decision re
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Damage remediation
Your crew installed a utility box and damaged my yard. It has been months. I need a property damage claim and a restoration work order, with both reference numbers and a date for inspection.
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
no warning for charge for additional data
I'm on a legacy Gigabit Plus internet plan and am currently being charged for additional data beyond the cap of the plan. This comes as a surprise to me as I can't find any information about this cap on my Xfinity account page or on my bills. I also did not get any warning that I was getting close t
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@user_06qsi1 Thank you for reaching out. I understand you'd like to confirm your mobile order placed on September 18 and have not yet received an email confirmation or tracking information. Please send us a direct message with your full name and add
XfinityCarolyn
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Confirming a mobile purchase
I placed an order for a mobile on Friday September 18 and I have not received an email confirmation with the tracking number. I would like to confirm the purchase.
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