Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (546.2K)
No. I only have the issue on Apple TV
Live TV on Stream for Apple Tv
At some point last couple months I cannot see the TV guide on the stream app on my Apple TV. I cannot watch anything. I've tried logging out and logging back in. I've tried reinstalling the app. I've even reset the Apple TV.
Question
Samsung TV Xfinity Stream app
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
@XfinityJon Hi Jon - I appreciate your response. When I click on the Services tab, only my download speed is displayed (up to 500Mbps). If I go to the Manage your Plan section, it shows download speeds up to 500Mbps, upload up to 100 Mpbs.&nb
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
Question
Good evening user_hqzxh2 are you having issues with the Xfinity Stream App on Samsung TV currently?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Howdy user_s1wqk9 👋 Thanks for stopping by! We definitely don't want you to be locked out of your account for any reason, especially when you have a bill to pay, so we're happy to help however we can 👍Have you already tried resetting your password
WiFi
I have another WiFi Box at 30 oak hollow and I don’t remember my login to be able to pay it, is there anyway yall could help me out
Question
Request to Bury Cable Lines
We recently completed a renovation where we removed the overhead power line and relocated the electrical service underground. We would now like to do the same with the cable line before we begin landscaping. Currently, the cable line that was previously attached to the power pole is lying on the gra
Question
•
Customer Service
Agreed i am not going to scroll thru 800 channels to get to the HD channels! That was always dumb to begin with which is why we use favorite channels! Fix this now! And you wonder why you keep losing customers.
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
Question
I came here to report the same issue. I already have Enhanced Tracking Protection disabled for https://www.xfinity.com/stream/ I'm on Firefox 159.0.1 (64-bit) on Windows 10 Pro I used the Firefox "Report Broken Site" feature (Help and Report
Subject: Xfinity Stream website loses its session on tab switch in Firefox — works fine in Edge and in a clean Firefox profile
Issue: On xfinity.com/stream (Xfinity Stream website), the Sign In button returns every time I switch away from the browser tab, even briefly. Returning to the tab shows the page intact but requiring a fresh "Sign In" click, which then re-authenticates silently — no username/password is requested. T
Question
Requesting Property Damage Claim and Line Burial Re-Work
Hello, I am reaching out to get immediate assistance regarding an underground cable burial that was handled incorrectly on my property. The underground crew left the cable line barely buried and completely exposed/visible in several places across my yard, which is creating an active tripping and saf
Question
•
Customer Service
Good evening user_5ygvx0. Did you need assistance with an AMC+ related concern?
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
Question
Cancel Service
I’d like to cancel my Xfinity home internet as soon as possible. I don’t have any other Xfinity services to keep. My equipment was supplied by my apartment complex, so please confirm how it should be handled. Please invite me to a private message to verify my account and confirm the cancellation dat
Question
•
Sign-In and Account Management
Thank you for reaching out to our team here about that issue with your Mobile service. If you are still experiencing that issue I will be happy to see if we can assist you from here. In order for me to do that I will have to ask you to send me a dire
Intermittent SOS‑Only Drops on iPhone 13 (Xfinity Mobile)
Hi, I’m having an issue with my iPhone 13 on Xfinity Mobile where the phone randomly goes into SOS‑only for 10–30 seconds, then recovers on its own. This happens everywhere, not just in one location. Signal strength is fine, and the phone never shows “No Service” — only SOS, which means it’s still a
Question
The new app for Samsung definitely needs to be thought through a little better. Not only does it need favorite channels back but also there’s no way to turn off SD channels. So now you not only have to scroll through hundreds of channels because ther
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
Question
Good evening lionkotj. I can certainly understand wanting to ensure you are getting the correct download and upload speeds. When you are logged in to the Xfinity App, and look at the services tab. What is it currently showing that your download and u
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
Question
close my account
my channel and internet was disconnected today so i want t cancel my account
Question
•
Your Home Network
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
help with relocating comcast lines blocking electrical panel
help with relocating comcast lines blocking electrical panel
Question
Good evening user_l9mkaj. You have reached the right team, and I will be happy to assist you with your request. In order for me to ensure this gets routed to the local team, I will need some additional information. Please send us a direct ch
XfinityJon
commented
11 hours ago
to the conversation:
0
0
Request to Bury Cable Lines
We recently completed a renovation where we removed the overhead power line and relocated the electrical service underground. We would now like to do the same with the cable line before we begin landscaping. Currently, the cable line that was previously attached to the power pole is lying on the gra
Question