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Wow. Not even a real person. I'm switching to fiber.
Long Term Internet Customers getting ripped off
Xfinity, you have offered a deal for new customers this holiday season for a guaranteed 5 years of 1 gig @ $50 /month. However when I inquired with two of your online people and one phone representative they reassured me that although I've been with xfinity internet for over 7 years that I do not qu
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get phone number for new landline
We already have an Xfinity account that includes both internet and voice. We have installed a new landline phone and can get a dial tone on it, but it has no number. How do we get a number--either our old number with Frontier, or a new number? If a new number, can we specify the number we would like
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Home Phone Features
user_o480yu - Thank you so much for taking the time to share your feedback and for joining us here on the Xfinity Forums—we really appreciate you reaching out. I’m truly sad to hear that this has been your experience, as it’s not th
What a joke
Been a customer for three years and so glad I’m finally gone from these guys different billing prices for atleast five different months alone that I can think of terrible customer service instead of helping they try to sell u another plan and yes I fell victim to it before they want your money not y
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@Andrew_Goshaw Thank you for making us aware of the negative experience you had transferring your services to your new address. I would be more than happy to review your account to see what we need to do go get your internet working before your work
Terrible Customer Service
I recently moved 20 minutes away from my old address, and I couldn’t get a real live person on the phone to discuss this after several attempts of calling the Xfinity Mobile line. I get connected to a live agent through Xfinity Assistant and this person booked an appointment for me a week out from w
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Terrible Customer Service
I recently moved 20 minutes away from my old address, and I couldn’t get a real live person on the phone to discuss this after several attempts of calling the Xfinity Mobile line. I get connected to a live agent through Xfinity Assistant and this person booked an appointment for me a week out from w
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Customer Service
Hi there! Thanks for the post, are you signed in with your Xfinity account? We are here to help and make sure we get this resolved for you.
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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What a joke
Been a customer for three years and so glad I’m finally gone from these guys different billing prices for atleast five different months alone that I can think of terrible customer service instead of helping they try to sell u another plan and yes I fell victim to it before they want your money not y
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Customer Service
Internet Issues
I've been getting ping spikes and random short bursts of slow internet for the past week or two. I've tried getting support through talking to an agent and had my modem replaced, but I'm still getting those issues. I've also tried running a tracert to google's dns (8.8.8.8) and got these results: 1
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Your Home Network
Better Business Bureau
I have filed a complaint with the BBB and plan on contacting other methods. Selling false promotions is not a great sales tactic I do not trust Xfinity anymore and I’ve been a customer for 8 years and of all the times now they want to pull some sneaky, fraud, scamming their customers. Originally cal
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Customer Service
Hello, @user_xe9ibh. I appreciate you making us aware you're having trouble getting to a live agent. You've come to right place to getting your service issues or billing concerns addressed. How may I help you today?
Customer service support
In 2026 it shouldn't be this hard to reach a LIVE AGENT for help. Then the computer (that what AI is) tell you it will be less than 10 minutes but you end up waiting for almost an hour. Bad AI customer service is enough for me to cancel my account and not be bothered with the headache. Oh, the price
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does my flex box need to be connected to my Denon receiver?
Does my Denon reciever need to be connected to my flex box?
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Flex
Customer service support
In 2026 it shouldn't be this hard to reach a LIVE AGENT for help. Then the computer (that what AI is) tell you it will be less than 10 minutes but you end up waiting for almost an hour. Bad AI customer service is enough for me to cancel my account and not be bothered with the headache. Oh, the price
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Customer Service
Greetings, user_77gpsd! We appreciate you posting on our XFINITY Community forum. I know how important it is to ensure you receive your preferred cable box. Have you had a chance to check in-store to see if that model is available? When equipment is
XfinityNatalie
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Xg1v4
Keep asking for 1 and they keep sending either the older 1080p box or the laggy xi6 I NEED the xg1v4 we had one before but stopped working and got replaced with a 1080p box by the tech and was assured this "new box" was 4k
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