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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.

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4 hours ago

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Xfinity internet going in and out for 2 days now

Our internet keeps coming in and out, router flashes red then goes back to white, all wires and plugs are fine, its been going on for 2 days now, really frustrating.

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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4 hours ago

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Account suspended

Ok well my service has not been working correctly for a while and every time I have a tech appointment they never show up i finally got a tech and now it was working great after being told i was receiving credit i never received. I'm on disability and fixed income and now i am without my services

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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.

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4 hours ago

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Power went off suddenly, now cable box won’t go online

I was watching TV. The power went off for maybe 30 minutes. When it went back on, the cable box stayed offline and won’t go back online.

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user_6wscbz Thanks for taking a moment to leave a post. With the newer TV box models, they are programmed to help reduce storage and internal media writing. I can understand how useful it is to be able to rewind a channel, though the buffer would res

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Live TV rewind capability

I recently upgraded my modem and tv boxes and can no longer use the live TV buffer after exiting a dvr recording. I was always able to exit a dvr recording and rewind on the channel that was on during the dcr recording. Is there anyway for me to get that capability back? It was extremely useful.

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Thanks for the response and we are here to look into this so everything reflects correctly. Can you send us a DM with your name and address to get started? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct

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Pending Activation

I recently installed Xfinity internet and it has been working wonderfully, however whenever i check my account online it says that my internet is pending activation. Any help to resolve this issue would be appreciated.

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I did that with two separate agents. It very backwards to me, especially since I’m a “diamond” client since 2015 and I pay $300/month for services. ChatGPT is helping me set up new services from different carriers.

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10 year old equipment

I have ten year old security equipment and am paying monthly for Home Services. I tried to cancel them but they were going to charge me MORE every month for cable and internet. Unreal! Do I just shove this equipment in a box or cancel all xfinity services for this [Edited: “Inappropriate Language”]

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No I have not moved from an old address that had xfinity service. This is the first time that I have had xfinity. I just opened the account three weeks ago.

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Pending Activation

I recently installed Xfinity internet and it has been working wonderfully, however whenever i check my account online it says that my internet is pending activation. Any help to resolve this issue would be appreciated.

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Unauthorized user on my account

An unauthorized user has hacked my account

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Hi there. @user_ojma95 Thank you so much for reaching out on our Xfinity Community Forum about an unauthorized package change. I'll be happy to assist.  When you spoke with someone, did they confirm how does it show the offer was approved befor

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Customer rep changed my plan and bills increased without my approval

Dear Team, Only July 13th, 2026 I has discussion with customer representative about my billing issues. After resolving billing issues, they offered me plan change for 1000Mbps with $60 and I rejected multiple times. After sometime they said we will change without price increase and they sent multipl

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@user_dk8djf Thanks for reaching out to us via Forums to inform us of your bill increase concern. I would be more than happy to see what option we have available to help reduce your monthly payment. To be able to discuss account specifics, please sen

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Request for Better Rate Before Cancellation

Hi Xfinity Support, I’m reaching out because my monthly rate suddenly increased after my promotion expired, and the new price is not competitive compared to other providers in my area. I’ve been a long‑time customer, but this unexpected hike of about $60 makes it hard to justify staying with Xfinity

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Request for Better Rate Before Cancellation

Hi Xfinity Support, I’m reaching out because my monthly rate suddenly increased after my promotion expired, and the new price is not competitive compared to other providers in my area. I’ve been a long‑time customer, but this unexpected hike of about $60 makes it hard to justify staying with Xfinity

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@user_hsyo4b I want to be sure we can get everything figured out for with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to ini

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Peacock activation

Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”

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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

5 hours ago

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Customer rep changed my plan and bills increased without my approval

Dear Team, Only July 13th, 2026 I has discussion with customer representative about my billing issues. After resolving billing issues, they offered me plan change for 1000Mbps with $60 and I rejected multiple times. After sometime they said we will change without price increase and they sent multipl

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