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Good Morning, @user_gntpkm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the want to ensure you have all the channels available. What appears on the screen when you attempt to view chann
New DSN channel
Does the new DSN change (1253) come with the Ultimate TV package or would I still have to order it separately. I have the Popular Tv package now.
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user_e43efw Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about the condition of your lawn and our team is here to look into this for you. To get started we will need you to send us a
Unsatisfied with front lawn from hole digging
Hello, a few weeks back someone came and dug a hole outside in my front lawn. When covering up, all they did was lay the grass cut out on top. They never leveled it and that grass is already dying. Will they be returning for more work? Why was it not replaced properly? It’s embarrassing to look at a
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@Joedoc29 I am sorry for the issues you had while watching the game. Live football broadcasts look lower in quality than recorded commercials because live video must be encoded, transmitted, and decoded in real-time under tight speed limits, while
Extremely Poor Broadcast Quality
I am extremely dissatisfied with the quality of the Philadelphia Eagles game broadcast on Sunday, and I am requesting a credit on my Xfinity account as compensation for the service interruption. I look forward to the start of football season and to watching the Eagles with a group of family and frie
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Thanks. Hope that someone can help so I don’t have to call customer service and go down that rabbit hole!
New service
We just moved into our new condo and have set up our account. How do I connect to the internet?
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user_3696ec, I apologize for the inconvenience. Our automated reminders are meant to make sure customers still need their scheduled appointment and to prevent unnecessary service visits. However, I understand that being contacted multiple times in a
Too many calls & texts from Xfinity to confirm my service appointment
Is there a reason that Xfinity feels the need to repeatedly contact me to confirm my need for a service appointment? I experienced an issue with picture and audio quality on 9/13/26, and was unable to resolve the issue through troubleshooting and requested a technician to come to my home. In just th
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user_i4bena Thank you again for getting us in the loop to help. Your confidence means the world to us. Very happy that we found such a solid solution for your home service.
Monthly Bill increase
Hi! My Xfinity internet bill has been $45/month, but it suddenly increased to $74 this month. It looks like my previous promotional rate may have ended. I’ve been trying to get connected with someone through customer service but haven’t had any luck. Could an Xfinity representative please help me se
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@XfinityAbby yes. I was looking for an installment plan. One of the agents said it was all set. Now I'm just scrambling to figure this out.
Payment extension
Hello, I need an official Xfinity Corporate Digital Care employee to help me secure a brief weekend extension on a locked payment arrangement. My account recently experienced a sudden balance spike due to an unexpected package upgrade. I am doing everything I can to get caught up and have actively c
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@user_lwu8zl @XfinityKei Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini
Xb10
Just hooked up my new xb10 modem/router, i have the 2000Gb DL/UL plan. Came from an xb8, when i did a gateway speedtest to the modem from the xfinity app i was getting my full DL speed of 2000Gb and only about 250Gb upload speed from the xb8, doing the test with the xb10, i am now receiving about 12
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New service
We just moved into our new condo and have set up our account. How do I connect to the internet?
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New service
We just moved into our new condo and have set up our account. How do I connect to the internet?
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Customer Service
Internet
Yes I would like to know when am I going to receive my internet modem
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Customer Service
Unsatisfied with front lawn from hole digging
Hello, a few weeks back someone came and dug a hole outside in my front lawn. When covering up, all they did was lay the grass cut out on top. They never leveled it and that grass is already dying. Will they be returning for more work? Why was it not replaced properly? It’s embarrassing to look at a
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do I speak with someone about overcharging on my bill?
I spoke with someone last month when I saw you were doubling my service from 40 to 80 when I was still in the plan for 40 a month. they apologized and said id be credited 40 back to my account and that i could move into an affordable program. I was not move into the affordable program my card was ch
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can't Manage Account
I am trying to start an internet plan for a new apartment. I got no information given to me about the installation or the plan at all. I am not even sure if it went through, however, I can't check if it did on the website because none of it works. The account page fails to load every single time. Th
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Customer service gave the wrong info
I was given the wrong time frame by the customer service to exchange my phone. Which made me 3 days outside the time frame. The first supervisor I spoke with agreed and was sending me a label. The label never came so when I called in again the next Supervisor said no. I have it documented however am
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Customer Service
Broken phone
As soon as I took the phone out the case it slipped out of my on hand fell underground cement and cracked the screen
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Devices
Hello, @user_f5rlf4 thank you for taking time to reach out over Xfinity forums and for all the detailed information. If I was in your shoes, I'd be looking to get the Xfinity Mobile account corrected back into my name as well and then have the number
Xfinity Mobile account showing another person's name, address, and email — two active lines affected
I've been an Xfinity customer since May 2024 with internet and two mobile lines. Earlier this year I transferred my internet service to a new address here in Minnesota. The internet transferred correctly. The mobile lines did not. On September 6 I spent roughly two hours in chat with three different
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Too many calls & texts from Xfinity to confirm my service appointment
Is there a reason that Xfinity feels the need to repeatedly contact me to confirm my need for a service appointment? I experienced an issue with picture and audio quality on 9/13/26, and was unable to resolve the issue through troubleshooting and requested a technician to come to my home. In just th
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Customer Service
Greetings, @user_7xfa5x! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these billing issues. You have definitely come to the right place for assistanc
Cancel Netflix and Refund Mobile
I have been an Xfinity customer for multiple decades and the only thing I have learned is that they will go to great lengths to scam me. I have been charged for Netflix that I have never used and every time I request to cancel in person, through the chat assistant or by phone I am told to contact xf
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user_763050 Hello! I'm sorry that the stream app stopped working in the middle of the game. I know the feeling that can cause when you enjoying a game or TV program. I searched around to see if there are any issues being reported at this time with th
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Xfinity Stream app not working on Roku
My Stream app suddenly stopped working on my Roku, plugged in to a Vizio TV. I was watching football, and half way through a game it stopped working and hasn't started working again. - No error message. It starts to load, and then says "Attempting to Resume... We've run in to a problem while streami
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