Xfinity Community Forum

My internet stopped

I’m a new customer and my Wi-Fi was just installed about a month ago and it was working perfectly fine and all of a sudden it just stops working and I tried to do everything that AI Assistant told me to do and it still isn’t working and it’s set me up for an appointment for a tech visit in a week fr

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Your Home Network

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No coax cable wall outlet

I just received xfinity wifi gateway internet box but as I tried to hook up the device I noticed i dont have a coax cable wall outlet in my apartment. Is there another way for me to get wifi. My email address... [Edited: "Personal Information"] Phone # [Edited: "Personal Information"]: Sincerely, Er

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Your Home Network

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MoCa won't show being enabled on gateway

My XB gateway's built-in MoCA keeps auto-disabling due to a background firmware conflict. I already have a physical PoE filter installed. I need an official Xfinity employee to open a ticket to whitelist my gateway profile so the cloud controller stops sending disable commands. The MoCa was showing

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Your Home Network

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What a huge disappointment. Please figure this out ASAP. I love I Xfinity but this would be a huge reason for me moving cable providers or strictly stream.

user_30193s

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9 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Hi im having the same problem neighbor has lower speed plan there getting over 100mb upload im stuck at around 40mb upload on Gigabit extra we both have a xb8 gateway? My signals levels are even better to then there's we both have ofdm on both downlo

lcag123

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10 hours ago

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XB8 stuck on sub-split upstream -- no mid-split, upload capped at 35 Mbps

My XB8 (CGM4981COM) is ranging only on sub‑split upstream channels (10–40 MHz), with no mid‑split and no OFDMA upstream, so my upload is capped at ~35 Mbps despite a 1.2 Gig plan. Please check whether mid‑split is live on my node, and if so push the enhanced‑upload bootfile and re‑provision my upstr

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Recurring intermittent outages — high downstream power, requesting line/tap inspection

Here you go — cleaned up and forum-safe: I'm experiencing recurring intermittent internet drops on my Comcast Cable connection (2 Gig plan). This has been ongoing for roughly a month and is documented with router-side logging, not a vague "feels slow" complaint. I've already power-cycled and factory

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Customer Service

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Existing Customer Looking for Internet-Only Options

Hello, I’m an existing Xfinity customer and currently have a bundle that includes TV, home phone, and high-speed internet. I no longer need the TV or home phone and would like to keep only my high-speed internet. Could an official Xfinity representative let me know what internet-only plans or loyalt

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Billing

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My understanding is that this charge is to cover work that I could legally do myself. In this case, the issue was with outside wiring, which I understand to be Xfinity's responsibility.

user_9og1r9

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11 hours ago

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dispute technician charge

I am disputing a $100 technician fee added to my account. My self-installation failed because there was no viable Xfinity line running into the house. The technician had to perform external configuration, which included removing an old AT&T line and running a brand-new Xfinity drop cable to establis

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Hi I would like to activate my peacock premium

user_7ryswy

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11 hours ago

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peacock activation

"I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning."

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Xfinity streaming on Roku is not connecting

I’m not able to connect my Xfinity streaming service to my Roku

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Xfinity Stream Website

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Bufferbloat on XB8-T, Nothing Fixing

I've been experiencing bufferbloat on my XB8-T gateway, with seemingly no fix. Wired or wireless, different devices, etc. My most recent bufferbloat test on Waveform was a B, right on the edge of a C. I work from home in a position where I almost entirely telecommunicate with clients. I constantly a

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Your Home Network

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Got the exact same email and moved to [Edited: "Solicitation"] after the “new customer only promotion” nonsense. Shareholders always come first as well as my checking account.

user_borjlr

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11 hours ago

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Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?

Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors

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Moved to [Edited: "Solicitation"] myself after 10 plus years. Would consider coming back next year for $50 a month gig. Business first!

user_borjlr

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11 hours ago

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Xfinity sent me an email about the $50 / month 5-year 1 gig offer. Is this available to existing customers?

Xfinity sent me an email advertising an offer for 1 gig at $50/month for 5 years. I have been an Xfinity customer for many years. When I try to take advantage of this offer, I can't sign up for it online. I tried talking to a customer service rep, who was no help. Chatting with your AI was even wors

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Following up — still seeing sub‑split‑only upstream, no OFDMA; can someone from Xfinity Support take a look?

user_xrcap3

commented

11 hours ago

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XB8 stuck on sub-split upstream -- no mid-split, upload capped at 35 Mbps

My XB8 (CGM4981COM) is ranging only on sub‑split upstream channels (10–40 MHz), with no mid‑split and no OFDMA upstream, so my upload is capped at ~35 Mbps despite a 1.2 Gig plan. Please check whether mid‑split is live on my node, and if so push the enhanced‑upload bootfile and re‑provision my upstr

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@Officerchase You would want to reply with your first, and last name as well as your full service address. Also, provide some details of your current issue. We will be waiting.

XfinityShawn

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12 hours ago

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member benefit issues

Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago

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Hey @user_06b049. Thanks for visiting our official Xfinity Forums Community support page. We are able to see your other comments and recommend refraining spamming comments. We appreciate your interest in our Xfinity Membership program, but rewards ma

XfinityDemitrius

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12 hours ago

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are the platinum rewards gone

What is happening with Platinum Rewards? Are they gone? Nothing was posted today 6/25/26.

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and say what exactly, or will I have to repeat everything I typed already?

Officerchase

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12 hours ago

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member benefit issues

Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago

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are the platinum rewards gone

What is happening with Platinum Rewards? Are they gone? Nothing was posted today 6/25/26.

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Customer Service

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Hello Sriopus, thank you for reaching out here in our Xfinity Community forum. In order to research this for you, I will need to get some account information that we prefer to keep private. Please send our team a direct message with your full name, t

XfinityJeffB

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12 hours ago

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Sprinkler system damaged by Xfinity third party contractors

MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do

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How about going back to the old rewards. At least it was something.

user_06b049

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12 hours ago

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Rewards...again

Ok, what kind of game is Comcast/Xfinity playing? I got a notification new rewards dropped. It was sent at 2:05pm. I immediately logged in and the only rewards that are worth anything are gone. It's super sus. Like, are those rewards actually available or are they just there to make people think the

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