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URGENT Formal Complaint Regarding Misrepresented Apple Watch Promotion
To Whom It May Concern, My name is Ramona, and I am writing to formally dispute the handling of an Apple Watch promotion offered to me at the Xfinity store in store by a sales representative named Yousef. I was explicitly told by Yousef that I could obtain the new Apple Watch by paying $10 per month
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Billing
Hello @user_fkai0n, thank you for taking the time to leave a post. First, congratulations on your recent marriage! We completely understand wanting to make sure your account reflects your new legal name, and we’d be happy to help you with updat
Legal Name Change
Good evening, I recently got married and need to change the last name on my account. My PRECIOUS last name is under Giorgini and my NEW last name is now Konchar. Thank you in advance.
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Sick and tired of telling you to read the comments and review my ticket before you ask the same questions that I’ve already repeatedly answered.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Why am I suddenly getting a popup box asking confirmation before deleting an email? In webmail, check to see if (gear icon) / Email Settings / Mail / Behavior / Permanently remove deleted emails is checked. If it is, you'll get
Redundant Operation
Why am I suddenly getting a popup box asking confirmation before deleting an email? It's cumbersome and annoying. Please change the setting or advise how I change for myself. Thanks.
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@user_l6q1m9 I do understand where you are coming from. Whenever interacting with support, you want to feel valued and cared for. That is what our team over is all about. We want customer service to always be our best 'product' and want you to alwa
Contrast reps and corporate are incompetent
We have called 10 times to have this green tower removed from our fenced property. For 22 years we have been dealing with techs jumping our fence, breaking our fence, running neighbors wires through our fence, leaving the box open with wires hanging ot of it, coming in unannounced, and we have had e
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@XfinityBrianH wrote: "... You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…." No doubt the employee meant to write https://forums.xfinity.com/conve
cablecard is not reading
I need help re-pairing an existing CableCARD in my TiVo Edge for Cable. The CableCARD is still active and listed on my Xfinity account. The TiVo Conditional Access screen shows Con: Yes, Val: ?. The card is receiving OOB data, but the TiVo's CableCARD Pairing screen says “Information is not availabl
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@user_26ixw2 Thanks for reaching out to us. We do apologize for any inconvenience you're having. If you're 2 step authentication is attached to an email address or phone number you no longer have, your next best step is to call our customer security
Update number and email
I can log into my account, but at the moment I currently don’t have access to the email nor number that’s on the account. I can’t update the number because it’s asking to send a code to either of those two. No one can assist me with this issue because they’ve stated they need a security code from me
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We can certainly assist with this request, @user_k9xdgn. To get started, Please send our team a direct message with your full name and service address by following the instructions below. How to Send Us a Direct Message: 1. Click "S
Add name to Bill To for my billing statements
I neeed to add name to Bill To for my billing statements. Please enable direct messaging link so that a representative can update my account in this way
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We'll need to take a closer look at your account to see the full picture here. Let's move to our secure direct message channel so that we may locate your account @user_5mkrss. Please send our team a direct message with your full name and service addr
Dispute resolution
I have not had service within the past 2 months due to outages. Why am I being charged?
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Kennii Hi there! Thank you for reaching out. Here is a link that should answer all of your questions. Here is also information from the link we provided that should give you some additional context. - If you sent your old device or are waiting for yo
what happens if an xfinity mobile phone trade in isn't received on time?
Recently switches to xfinity and received incorrect information from customer service reps who said I could return my device in store. I went in, and was told I can't submit the device without mailing it in. I was then told by customer service reps that I have to ship it through fedex. After some go
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Upgrade
Hello, I was wondering if I use the upgrade with the mobile plus plan and I pay the new phone in full without being on a payment plan would the device I trade in still have the remaining balance forgiven?
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Devices
@user_1o6x73 Thanks for reaching out to us. We do apologize for any inconvenience. You've reached out to the right team that can help you with your concerns about relocating or having the Xfinity pedestal box moved from your property. To get
Contrast reps and corporate are incompetent
We have called 10 times to have this green tower removed from our fenced property. For 22 years we have been dealing with techs jumping our fence, breaking our fence, running neighbors wires through our fence, leaving the box open with wires hanging ot of it, coming in unannounced, and we have had e
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Hi @FilmFan42,@XfinityQuemekia's comment was accidentally made private which is why you were no longer able to see it. I have unprivated the comment so that you can review it and our team can continue to help based on your response.
In Chicago, TV show starts and stops.
I'm in Chicago, and I'm trying to watch the Amazing Race on Comcast channel 189 (CBS in HD). Unfortunately, the show keeps starting and stopping. This phenomenon seems to be happening only on channel 189. This phenomenon is not happening on channel 187 (ABC in HD) or on channel 188 (NBC in HD). What
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Nickshep11 Thanks for reaching out to us here for assistance with your speed concern, and poor customer representative experience. This would frustrate me too with an experience like that, and certainly not what we want for our customers. I would be
WiFi and Agent issues
Hi everyone, I’m looking for some help / advice. I’m a Diamond rewards member and have been with Xfinity for about a year and a half. I pay for the 1,000 Mbps Gigabit plan, but my speeds have been stuck between roughly 98–170 Mbps for a while now (only about 10–17% of what I’m paying for). When I ca
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@robert1021 The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Fr
New Xfinity scam
Apparently there is a scam coming from am [Edited: "Possible malicious number"] - received an urgent call that i will be disconnected - call them back - called them back and got vm initially which seemed as if it was Xfinity - purporting to be Xfinity offering 50% off current plan for three years. T
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Redundant Operation
Why am I suddenly getting a popup box asking confirmation before deleting an email? It's cumbersome and annoying. Please change the setting or advise how I change for myself. Thanks.
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Formal complaint to Xfinity!
On July 8 I officially made a claim to Xfinity via a phone call on cancelling ALL services both broadband and mobile [Edited: Personal Information]. I received an official email from Xfinity and made my last payments on July 15. However even after that my card that I CANNOT REMOVE from the Xfinity a
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Billing
I am a customer since March of 2026 and maybe about July I received a notice there would be an outage for the day. Since then I’ve yet to receive services
Dispute resolution
I have not had service within the past 2 months due to outages. Why am I being charged?
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Bill balance not updating after cancelled services
Xfinity App is still showing a balance $100 more than my normal balance after I called and received confirmation my bill would be changed to the usual amount. I called on Tuesday and was told it would update in 24-48 hours. My account was hacked and extra charges/services were made without my author
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Billing
How can i get a new replacement power cord for a modem, tried and i can't find it. Your best bet would be to take the device to a Service Center or Xfinity Store (see https://www.xfinity.com/support/service-center-locations ) so they can match it wi
BruceW
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New replacement power cord for a modem
How can i get a new replacement power cord for a modem, tried and i can't find it.
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