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Hello, and thanks for posting on the community forums, user_479ajo! I truly apologize that the last two appointments fell through, and you've been without service for this long. We'd be more than happy to look into what happened with those visits, an
My internet has not been working since Nov 2, 2026 . Technician was scheduled twice but did not show up.
My internet has not been working since Nov 2, 2026. A technician was promised to come to my house on Wednesday, November 4. That never happened. Another appointment scheduled a technician for Friday, November 6. I stay home and waited. I received a message that the technician was here but no one was
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Hello user_g8l6rj, I am sorry to hear your brother is in the hospital, and we all hope you has a full recovery. To try and assist you, we will need to get some account information best kept private. Please send us a direct message with your fu
Paying bill for my sick brother
I’m [Edited: "Personal Information” ] power of attorney I’m trying to pay his bill at address [Edited: "Personal Information” ] he have been in the hospital last few months can I get an account number [Title Edited]
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user_h2oman - We're happy to help. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a m
Underground cable install?
Hi there, Was having landscaping done and they cut the line coming into the house. Yes it was all marked. Xfinity came out and did a temporary fix with the intention of laying a new line from the street and burying it. Had the yard marked/flagged within 5 days. That was 6 weeks ago and I can't get a
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I set up a new Outlook email account. It’s not perfect, but it’s better than Yahoo. Now I’m slowly transitioning all my accounts (medical, financial, shopping, etc.) to use the new email address. It’s a very tedious and time-consuming process, but I
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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Increased monthly bill
Hello, I'm reaching out, because I noticed that my bill have increased $20 for November. Can you tell me why it increased and how do I get it reduced back to my prior passed bill? As I have not changed or added services.
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Billing
@XfinityGabriel There is no "Info" option on the new app (Samsung tv). The Add to Favorites option is now "missing altogether" as mentioned in your response. User_yxxtyk suggested you talk to the people who released the app to conduct repair.
Samsung Stream Favorites list omits channels with “&” in the name (A&E, H&I)
Device: Samsung TV model QN32Q8FAAFXZA, software version: T-RSLFAKUC-0090-1296 App: Xfinity Stream version: 2.4.4 Repro: Star A&E and H&I on xfinity.com/stream (they show starred in All Channels on the TV and on the web) Open Favorites on the Samsung app Those two are missing Control: other starred
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Your confusion is completely understandable. We will look into this for you; but to do so, we will need some account information best kept private. Please send us a direct message with your full name and complete service address to "Xfinity Support"
Didn't request what I was charged for
I updated my xfinity account on June 6, 2026 and my order was confirmed, 500 mbps, no charge for third box. I was satisfied. Bill was lowered, speed was very adequate. Then in September or October (don't remember exact date) i tried to install the X1 system of streaming but could not get it to work
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Hi there, @user_c1gsk4 I completely understand wanting a firm update after being told you didn’t need to be home for the work. We’d be happy to review the underground cable request and see what scheduling information is available. Please
Internet not installed in over a month
i received a text from xfinity stating I did not need to be home to run underground cable. When the contractor called I was out of town. Contact him. Was told they are from Texas and did not know when they would be back. Can I get an exact date for service in this matter?
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Order information
I tried to order an XG1v4 TV set-top box with a coax connection to be shipped to me to replace an existing XG2v2-P box via chat. I was connected to an agent in India with marginal English ability. Apparently something was ordered since I received an email that my order is confirmed with a link to "C
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X1
Good evening user_xhbs3p. I would be happy to look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top
Stuck in an inconvenient loop when trying to cancel Peacock Subscription
Xifnity instructions tells me to go to the Peacock account via my TV to unsubscribe. The TV tells me to go to peacocktv.com. Peacocktv.com says go to xfinity. Wash and repeat. Please help. TYIA
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Community Best Answer
It was on the account side, not the wiring/tech side. When the account was run again to make the upgrade a second time, the modem was re-provisioned. After forcing a new bootfile, it now receives the updated speeds 2500/250.
Arris G36 mid tier locked but still capped at 1000/40 after upgrade to 2000/250 plan
My G36 modem has an active OFDMA upload channel running at 4096-QAM, but upload is still capped at 40 Mbps after upgrading to a 2000/250 plan. BOOT Version (CGR2.86C.703059.R.2306281215). DOCSIS FW Version (01.05.020.13.NCS). Can we confirm whether my config file still has the old upload limit? Also
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Peacock Reward Missing from StreamStore / Provisioning Loop
I claimed my Peacock reward and received the activation email. However, clicking the link logs me into Xfinity and loads a completely blank StreamStore page, trapping me in an endless loop. I have already cleared cache/cookies and tried direct activation links, but the tile is missing. I need an age
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Xfinity Stream Website
Xfinity Reward movie did not show up in my Purchases
I redeemed Lord of the Rings: The Fellowship of the Ring extended edition on Thursday but it never showed up in my Purchases and I never got an email about it. In my Xfinity app it shows up as Active in redeemed benefits rather than Complete.
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Customer Service
user_4t6get Thank you so much for stopping in for help with your current outstanding balance. We do understand that everyone can use a little help sometimes, and we do have a few options, like you mentioned, that you may be eligible for. I would be h
Billing
Dear Xfinity Customer Support Team, I am reaching out to respectfully request emergency financial assistance regarding my overdue internet bill of $179.96. Unfortunately, I have experienced unexpected financial hardship this month and have fallen short on several essential household expenses. Althou
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Superman1975 Hello, I am sorry the new look the Stream app has can be a bit different. We are happy to help you if have any issues navigating the application.
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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Hi there, @ricoman50 I’m sorry you’re having trouble logging in. Can you please provide a little more information about the codes that aren’t working? Are these verification codes being sent by text or email, a password-reset code,
XfinityRichard
commented
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Codes don't work
I can't login and the codes provided don't work
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