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They fixed the Rewards page, and the Amazon Bookshelf URL. This worked for me and seems like everyone else: https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode
Member Benefits
The past few weeks I have had issues with the Thursday member benefits. Either the benefits will not come up, they come up and I accept them then they never come up again if I redeem them or the code I’m given will not work. For example, today I accepted the bookshelf credit of $10 dollars and went
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http://connect.xfinity.com/ redirects to support article
Attempting to access my Xfinity email. Should be simple. However, when entering connect.xfinity.com in the address bar, I am redirected to https://www.xfinity.com/support/articles/account-email-information. In addition, the pathetic AI phone support never gets me to a human. Trying not to hate.
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They fixed the Rewards page and the redeemed rewards are back.
Where did my benefits go?
I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?
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user_hy9i2a - Thank you for your feedback and for joining us here on the Xfinity Forums. We appreciate the opportunity to help. Could you share a few more details about what you're experiencing? Are you encountering this issue while using the Paramou
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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incorrect agent conduct related international usage
I was trying to double-check that with my current plan (Mobile-select with unlimited international usage) there is no extra cost for data usage in Panama. When I talked to my first agent (Jyoti), the agent told me that I need to upgrade to Mobile-plus to usage data without any additional cost. I kep
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Plan
They have fixed the Rewards page and corrected the URL. This worked for me and seems like everyone else: https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode
My redeemed benefits All GONE
I had an Amazon book link issue and tried to get the code later for another try but redeemed benefits All GONE
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Got it, user_jmslrt! Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary • Cl
Former Xfinity customer locked out of my own peacock account
I moved and my area doesn’t use Xfinity so I had to cancel my plan. However, it never canceled my peacock subscription with my email address. I have reached out to Xfinity customer service, they said contact peacock. Reached out to peacock and they said reach out to Xfinity. Now my peacock is saying
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user_9y6uge I apologize that I'm not able to assist directly with service-related issues. If I had the tools to help, I certainly would. Since I don't have access to those resources, reaching out via chat would be the best way to connect with a
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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You’re not charging me for service but when I go to my peacock account it says “billed by Xfinity” I can’t change my billing, my address or anything. There was another post on here that had the same issue and the Xfinity employee said if anyone runs
Former Xfinity customer locked out of my own peacock account
I moved and my area doesn’t use Xfinity so I had to cancel my plan. However, it never canceled my peacock subscription with my email address. I have reached out to Xfinity customer service, they said contact peacock. Reached out to peacock and they said reach out to Xfinity. Now my peacock is saying
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Good afternoon user_18ptgw. You have reached the right place, I would be happy to assist you further. I do have a few questions to help me better understand the situation. How long ago was the move from one account to the other completed? Since the c
Clear Pending Order
I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?
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@XfinityDilary Gotta give Xfinity credit for its predictability 😂
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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Hi, @karenmuzzy! Thanks for reaching out about the messages contained in the folders not showing after the upgrade to Yahoo. @XfinityJamesC gave some great information in their post about the folders transferring. This link has the answers to many gr
My email folders didn’t transfer to the new yahoo mail
Missing my Comcast email folders didn’t transfer
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user_ex8hl5 I understand, and my team is here to help with your account concerns if you should need us.
Rude customer service
If I have to call somebody and verify that it’s me when I get a new phone, I think that the people on the other side should not have such a big attitude to the point that I hang up.
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I'm sorry to hear about the issues you're encountering, user_9y6uge. We have very limited access to assist with NOW internet plans here on our Forums. The best route to get assistance would be to contact support via our Chat Assistant. For more infor
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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I took screenshots of them, but unable to attach those here. One of them says "access denied" and another one says "we're sorry" and recommends I call customer care.
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
Question
Clear Pending Order
I moved my phone plan from one Xfinity account to another. I'm trying to upgrade to the Mobile Plus plan but keep getting the 'pending order' error. Is there a way to clear this message so I can upgrade?
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Customer Service
user_9kofmf, I'm glad we were able to get this sorted out. I appreicate you giving us time to help. Have a great weekend!
ESPN Unlimited won't work despite being actived
I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par
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They fixed the Rewards page.
user_n8smea
commented
11 hours ago
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Membership benefits gone
I received the Xfinity bookshelf $10 reward and tried to redeem it. It said it was invalid. Then I tried to look at my previous rewards and they are all gone! Also, I logged in several times. They were there last night as I was looking at my rewards I have yet to use. So I cleared my cache and tried
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