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Hello @user_oatlda, and thank you for bringing this to our attention here on our Xfinity Community forums. It’s completely understandable to have concerns when unexpected damage occurs to your property, and we'd appreciate the opportunity to ha
Damage to my property after internet being restored
An Xfinity team member had worked to restore internet in my area, while doing so they drove through my yard causing deep divots extending for 15-20ft.long furthering the edge degregation of the asphalt. Who do I need to speak a further to get this resolved
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Billing payment issue
had a one-year promotional offer, and it ended, which caused my monthly bill to increase. * There was a delay in payment because Xfinity did not charge my card on time, even though my card was valid and had enough money available. * When I contacted customer service, we agreed that Xfinity would ref
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Never using xfinity ever again after this year
I was forcefully forced into purchasing Wi-Fi through Xfinity after I set up my electricity and I was told false information that my electricity wasn’t going to work unless if I had Wi-Fi with Xfinity. The sales representative selling me this sold me misinformation and I’m very upset about it becaus
Question
Damage to my property after internet being restored
An Xfinity team member had worked to restore internet in my area, while doing so they drove through my yard causing deep divots extending for 15-20ft.long furthering the edge degregation of the asphalt. Who do I need to speak a further to get this resolved
Question
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Customer Service
user_c1dk1o Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign I
Need drop lines removed
Bought a new home and I need the old drop lines removed. Theres 2 of them and they're starting to hang very low.
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Closing old post
door sensor
We have 4 door sensors and one of the doors sensors requires a new battery every 3 months while the other last for years. Can we replace this door sensor?
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Hello @user_c5e556, and thank you for reaching out on our Xfinity Community forums with your request! We can definitely understand why you might be looking to lower your costs and reduce your billing in order to save money. (And thank you @EG for dr
Need to remove TV package from my account
Hello, I am an existing customer looking to remove the television portion from my plan and switch to a standalone internet option. Please have a corporate digital care specialist reply to me so I can securely verify my account information.
Question
user_e0l3jb Thank you for posting on our Forum page so we can help you access your Xfinity Email. Are you able to view and manage your inbox when you sign in here?
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Community Best Answer
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Customer Service
Xfinity Complaint I want to file a complaint towards an xfinity manager at Xfinity Store 751 W Antelope Dr, Layton, UT 84041. On August 14, at around 4:00pm, I was visiting the xfinity store to address an ongoing issue with my Home Alarm System. I asked to speak with the Manager and explained to him
Question
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need drop lines removed
Bought a new home and I need the old drop lines removed. Theres 2 of them and they're starting to hang very low.
Question
Hello, I am an existing customer looking to strip the television portion from my plan and switch to a standalone internet option since the price is too high. Please have a corporate digital care specialist reply to me so I can securely verify my acco
Need to remove TV package from my account
Hello, I am an existing customer looking to remove the television portion from my plan and switch to a standalone internet option. Please have a corporate digital care specialist reply to me so I can securely verify my account information.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need to remove TV package from my account
Hello, I am an existing customer looking to remove the television portion from my plan and switch to a standalone internet option. Please have a corporate digital care specialist reply to me so I can securely verify my account information.
Question
user_bfd001 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
urgent bill extension, medical disability accommodation, removal of in person cash payment only.
I am a 79 year old low income customer. I suffer from Parkinson's disease, neuropathy in both legs, and had major arthroplastic surgery to my right hip in May. I live in subsidized housing, and am a Mass Health recipient. My account is scheduled to be disconnected on Monday August 17th. My account,
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
urgent bill extension, medical disability accommodation, removal of in person cash payment only.
I am a 79 year old low income customer. I suffer from Parkinson's disease, neuropathy in both legs, and had major arthroplastic surgery to my right hip in May. I live in subsidized housing, and am a Mass Health recipient. My account is scheduled to be disconnected on Monday August 17th. My account,
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HBO Max suddenly cancelled
Signed a new contract for a year on Friday with same premium subscription channels HBO/hbomax showtime paramount + & a couple of others, we got rid of cable phone but still have their internet service & much all channels 185 been customer for 15 years but now as of Sunday no longer have hbo max afte
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X1
Pjmcclellan Thanks for reaching out to let us know about the issue with the appointment time. I would be happy to check if an earlier installation appointment is available. Please send our team a direct message with your full name and address. To do
New phone service
Schedule for service on July 24th and was told appt for Aug 6th. No one called or showed up. Went into office and was told would get a call with 48 hrs. They set a new appt for Aug 25th. This is rediculous that it will be a month for my 95 yr old grandmother and still doesn't have a landline.
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@user_eqlpbh Let's review your account for that service interruption and then I can assist you with that credit. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necess
Total Outage, No Restoration Until 5 PM — Requesting Credit and Escalation
I am filing a formal complaint regarding a total internet outage at my account, with no restoration until 5 PM. This is a service failure I am paying for and not receiving. I am documenting this outage with a timestamp and requesting a service credit for the full downtime. If this is not resolved an
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Greetings, eduardojp! Thanks for posting on our XFINITY Community forum regarding your recent experience. You have reached the right place to investigate this matter. Please send us a direct chat message with your full name and complete service addre
XfinityNatalie
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Customer Service
Xfinity Complaint I want to file a complaint towards an xfinity manager at Xfinity Store 751 W Antelope Dr, Layton, UT 84041. On August 14, at around 4:00pm, I was visiting the xfinity store to address an ongoing issue with my Home Alarm System. I asked to speak with the Manager and explained to him
Question