Official

Accepted

Unanswered

Advanced Filters

Search Results (453.2K)

Most Recent
Selected Most Recent

Not Accessibility/disability related.  Moved to Customer Service.

 commented 

11 hours ago

 to the conversation: 

0

0

Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_904c7a7

I moved to a new house, when I tried to activate my peacock account. I received the following message: Your Xfinity account is already linked to another Peacock account. PPG_0017_904c7a7 I have tried to contact customer service by the online AI assistant (helper) do not understand my issue. Can some

Question

Not Accessibility/disability related.  Moved to Customer Service.

 commented 

11 hours ago

 to the conversation: 

0

0

No service

Can’t get YoutubeTv or Netfliix

Question

@user_0z819g We'd like to take a closer look and run some diagnostics. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.   To start a Direct Message: Click "Sign in" if necess

 to the conversation: 

0

Horrible Internet Speed

Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser

Question

@ericmkern​ Somebody tell Alfonso that 30 is Headline News :(

 to the conversation: 

0

Detroit sports network

What channel is the Detroit sports network for xfinity so we can watch the Detroit tigers?

Question

lol. If it couldn’t get to the channel I would not know if it was displaying the local weather. Up to 2 days ago the information was based the area Comcast serviced. In my case the Fredericksburg Virginia area. The only way this could happen is if Co

 to the conversation: 

0

1

Local weather on the weather channel

The local weather alerts and weather on the 8’s stopped appearing when viewing the weather channel. Changed within the last two days. X1 box reset noo change. This was one of the reasons to maintain cable. Guess it is time to search for another provider as the cost has went up and the comcast system

Question

Just now: Xfinity's SUPER FAST INTERNET Down 35.5 Up 23.6

 to the conversation: 

0

Horrible Internet Speed

Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser

Question

Hello again, My desk top is connected via ethernet back to our closet. My husbands laptop is wireless and have the exact same issues.  Service bounces up  and down no matter the time of day. My desktop is new as of last week.  I am no

 to the conversation: 

0

Horrible Internet Speed

Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser

Question

File a formal complaint

How do I file a complaint? I have been on the phone for 4 hours and have been transferred to 7-8 people. I’ve been told someone is changing my plan and then the next person has no idea what I’m talking about. This has been a complete waste of time and my issue still isn’t resolve. I have work to do

Question

9

2

0

Thank you for trying those steps, @user_4hfanf! I am glad you were able to pay your bill on the 2nd attempt. Our website team will put a fix in place so that will stop in the future. These types of issues can take a little bit to get fixed so thank y

 to the conversation: 

0

JS/Packed.Agent.W

I continue to get a popup from my Eset NOD32 antivirus when I try to sign in to my Xfinity ISP account. Eset NOD32 Antivirus popup reads Suspicious application removed (JS/Packed.Agent.W) was found when Microsoft Edge tried to access the website (assets.xfinity.com). Access was blocked. Is this a pr

Question

user_dy1hse, You have reached our live Digital Care team here. We would love to help you work on this issue together. Please send our team a direct message with your full name, the name listed on the account (if different), and the service addre

 to the conversation: 

0

Peacock Premium perk

I was sent an email that I can activate my free Peacock, and when I tried to do this, it would not let me. This is false advertising if you are offering this to customers and stating that it is free which it's not. Also, I would like to speak to a human being and not AI. Does Xfinity have an email a

Question

The rep had me power down and reboot my main X1 box, tried on his end sending a signal and every other. I also logged out of the ESPN app on the Xfinity box and logged back in…still nothing. How do you “force close and relaunch the ESPN app” on the X

 to the conversation: 

0

MLB.TV not showing up in ESPN.APP on X1

I purchased the MLB.TV subscription through ESPN and it shows up in the IPad ESPN app and on the ESPN web site. If I go into the settings/subscriptions on the X1 ESPN app it shows that I have MLB.TV but its not showing up on the Home page of the ESPN app.

Question

ajtj1026 Have you tried changing your password yet?  

 to the conversation: 

0

0

Email

My email password is not working

Question

@user_dc7w0 If there is an issue with the content being presented from The Weather Channel, those details would be provided to Comcast from the Network. We do not control what is provided by the network. Are you having an issue getting the channel at

 to the conversation: 

0

Local weather on the weather channel

The local weather alerts and weather on the 8’s stopped appearing when viewing the weather channel. Changed within the last two days. X1 box reset noo change. This was one of the reasons to maintain cable. Guess it is time to search for another provider as the cost has went up and the comcast system

Question

Peacock activation “something unexpected happened”

I keep getting a something unexpected happened error when trying to activate peacock premium which is included in my plan.

Question

8

1

0

I retuned my equipment at Xfinity local retail store, but they couldn't print out a receipt for me

I canceled Xfinity internet service and it has not been easy. However, what comes next is even more ridiculous. I returned the equipment (gateway/router) to a reail store at Clear Lake Houston, Texas they were not able to print a receipt for me (never heard of). They did suggest me to take a picture

Question

8

2

0

Customer service is non existent. I’ve tried for hours to get help with peacock ! No way to get to a human being!

 to the conversation: 

0

1

Peacock Premium perk

I was sent an email that I can activate my free Peacock, and when I tried to do this, it would not let me. This is false advertising if you are offering this to customers and stating that it is free which it's not. Also, I would like to speak to a human being and not AI. Does Xfinity have an email a

Question

user_dy1hse. You can access the subscription page HERE. 

 to the conversation: 

0

Help with Peacock

I got a message saying Peacock premium was included with my account but when I try to watch something, it says upgrade

Question

forum icon

New to the Community?

Start Here