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Good afternoon @user_jyu, and thank you for reaching out on our Community Forums with your account and billing concerns—we appreciate you connecting with us. I understand you’ve shared that you filed for bankruptcy and have been working w
Inaccurate Bankruptcy Inquiry Reconciliation + other headaches
Based on a slew of posts throughout this forum, it's clear that Xfinity's handling of bankruptcy filings is a systemic problem—not a one-off. I'm now living through the same cycle that dozens of other users have described, and I want to document exactly what's happening so there's a clear record. I
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all of my recording were deleted and I can't record anything and the system keeps telling me I have to Update my plan to record, although I am actively in this plan and paying for DVR services.
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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It happened again. Is anyone experiencing this now? I am experiencing an outage right now. It started May 4th and they are telling me they have NO IDEA when it will be back.
My scheduled recordings are missing
Is there another scheduled recordings outage? All of mine are missing.
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@user_xp8843 I'm glad to see you write this up. But being honest, I am the person who started this thread and Xfinity told me they were doing all these things to combat it and it keeps happening. Does that paint a picture? Yes, based on your experie
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays
NFL Network … make the deal
Please work to resolve to this issue. The NFL Network is my favorite channel.
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Inaccurate Bankruptcy Inquiry Reconciliation + other headaches
Based on a slew of posts throughout this forum, it's clear that Xfinity's handling of bankruptcy filings is a systemic problem—not a one-off. I'm now living through the same cycle that dozens of other users have described, and I want to document exactly what's happening so there's a clear record. I
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Billing
i changed my the password on my account and now i can't get emails
I had to change my password in order to view my xfinity bill. Now my email is asking for the IMAP account password. It will not take the password just created. I have logged into my account online so I know the password is correct. What can I do now?
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Network
Not Accessibility/disability related. Moved to Customer Service.
Lake stevens WA 98258
Some xfinity sales person mentioned that xfinity is pulling fiber into our area. is it true?
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@user_cvksqp Thanks for adding a post, we can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page. He
Multiple service outages
On February 26 and 27th of 2026, Xfinity notified us that they were upgrading the service in our area. The upgrades were subsequently completed on march 17. Since that time, we have experienced four outages in our area. These outages last anywhere from 2 to 4 hours. If service cannot be restored to
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Welcome to the club. Unfortunately there is no way to go back 😔
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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@user_lcj37b @Again Funny they're moving them to gmail... It'd make sense totally if I was to find out gmail is managed or being moved and ran out of India. I think you meant Yahoo! Mail. 😉
So we can no longer make a new comcast email?
You'd think the 2nd largest cable TV provider in the world would at least let you make a new email account, but apparently as of 2024 it doesn't. [Edited: "Inflammatory"] I pay for two separate Comcast accounts, one in FL and one in NY, but a new email is asking too much? That's really pathetic Comc
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Comcast/ Xfinity is the most tone deaf company out there when it comes to customer concerns.Switched my Internet and phone already cable is next.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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I just moved my comcast mail to yahoo and am equally upset. Xfinity said we could have our mails forwarded to a different email account as I have done with comcast since forever. Only now I find that per Yahoo I need to upgrade to Plus and pay
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
Multiple service outages
On February 26 and 27th of 2026, Xfinity notified us that they were upgrading the service in our area. The upgrades were subsequently completed on march 17. Since that time, we have experienced four outages in our area. These outages last anywhere from 2 to 4 hours. If service cannot be restored to
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Customer Service
@rbharris11 Yahoo Mail: Horrible with ads... I should have known better than to have switched. This is obviously a partnership between xfinity and Yahoo to share ad proceeds. Shame on you xfinity. You are not awesome. Use an ad blocker for your br
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Thank you for allowing us to help with your network upgrade concerns, matt3D. As mentioned, we don't see that the enhancement has taken effect yet. It looks like we're still working in the area. Once the enhancement is completed, the speed will be pr
XfinityDilary
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8 hours ago
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Network Upgrade completed in neighborhood, Still have the same upload speed
Hi, last week on Monday 4/27, I was alerted by Xfinity about a network upgrade. The text read "We've started work to enhance the network in your neighborhood. Our teams are working as efficiently as possible to finish within the day. You'll experience service outages at my street address during this
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