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use the xfinity wfi app. Go to Wifi... ... WiFi equipment/advanced settings/admin tool online access/ON. The normal https://10.0.0.1/ will open as before
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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user_3ohi2s Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message"
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
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I see it's been more than 24 hours and you haven't received a response. You should be able to click the link on this page, sign in and then see your customized channel lineup: https://www.xfinity.com/support/articles/id11-channel-lineup . If t
AI bot not answering questions
I signed up for TV Core- Next Gen and cannot find an actual channel line up anywhere. The bot just gives me the list of every channel. Could I please get an actual list of what channels I'm supposed to be getting?
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My Internet TV have been going up and down for 6 weeks
I live in EB a community call Greentree My internet has been going up and dow for 6-7 weeks...they are working around but i had them here 3 times i bought a motem from them they put on 2 fl still nothing ive called 20x at least and its a waste Now they say i need another motem.....i requested they c
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Your Home Network
Wifi Pro Extender
I am trying to add a WifiPro extender to my townhome and I get through steps 1 through 4 easily but step 5 where it is trying to link the extender to my gateway, it just sits and spins and never moves on to step 6. Any suggestions? I restarted my gateway already and that didn't seem to help.
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Devices and Equipment
Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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Devices
user_w6rgjm, Thank you for reaching out to Xfinity Support. If you would like us to look into this for you, send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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explanation of my current services
My one year TV services contract ends this month, but I also have two cellphones that I got a special two year rate on. How will canceling internet and TV impact the cell phone costs?
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Customer Service
Hello, @user_y7y9o4 have you checked the Xfinity App or online support to see if this is an area wide service interruption? If it is, you can sign up to receive an automated text message once the issue clears up. You'll also receive a text if the tec
INTERNET OUTAGE
The Internet went out and resetting the modem does nothing to help. If you could send someone here to help tomorrow, I'd be very grateful.
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This also happened to us. We paid the "sales tax" before we realized it was a scam. No money was transferred so I don' know how they were able to get it - maybe a future charge to our bill?
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
Question
@user_pjbo05 The current promo is for $400 off any iPhone. But you need to read the "Pricing & other info" details regarding that offer. Xfinity Mobile's deals change all the time. They just don't have one specific to a 17 Pro at the moment.
Store offers deals then support won’t honor them
I switched from Verizon to Xfinity Mobile because I saw offers for a year free service. Now that I have the service, I am seeing offers for the iPhone 17 pro if I upgrade to their premium plan for $10 more a month. I have worked with 5 different support agents and they even switched my plan to the p
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Closing post due to age.
No light on Xfinity Gateway but service is working fine
Hello, I recently activated my new Xfinity WiFi and Gateway. However, during activation, I did not see the proper lights that the app was asking for. Some did appear, but not the correct ones in the end. However, when proceeding, my service seemed to activate fine anyway and is working now. I'm wond
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No white light after rebooting
same, rebooted and different color lights came on during startup sequence but at the end when a solid white light should appear, there is no light. Network wifi works fine. White light was on before I rebooted.
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Your Home Network
INTERNET OUTAGE
The Internet went out and resetting the modem does nothing to help. If you could send someone here to help tomorrow, I'd be very grateful.
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Customer Service
There's a reply from someone who I think is a product person that replied to a thread in the official Xfinity sub-Reddit who basically said bridgemode basically isn't possible with the XER10 device because it's just a router, not a modem/router combo
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Thank you so much for sharing those details with us, @user_izv7l7! The next step would be to further troubleshoot with their account details specifically. I know you mentioned this your neighbors account, so we would need to have them reach out direc
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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UPDATE: The "third" phone just arrived via FedEx. It was an empty box. I ordered nothing; somebody intercepted it and stole it, but I will be charged for it.
user_t2r5ya
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3 hours ago
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Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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