Xfinity Community Forum

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XB10

Xfinity finished updating my area for symmetric speed months ago. How do I find out when I can get an XB10?

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Customer Service

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I want to cancel my now wifi

Hello I only needed that pass one day and it keeps charging me can you please cancel it

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Customer Service

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Thank you for reaching out to our team. The antivirus protection is part of the advanced security feature of the service. If you open the Xfinity app, then go to the security tab, choose and choose the advanced security option you can verify that the

XfinityJohnG

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4 hours ago

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How do I find my anti virus protection from Xfinity?

I don't know where to find my Xfinity anti virus protection. I need a malware check. My Windows software is all up to date.

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This is still an issue. After you dropped my service from my watch (no idea how long ago) I’m trying to do the stand alone process now and it will not activate on TWO watches. Do better and fix this issue!!! Your company is terrible!

user_c3g16s

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4 hours ago

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I can’t activate my Apple Watch

I’ve tried to activate my Apple Watch, but after following all the steps it keeps showing me an error message: “Sorry, looks like we are having technical difficulties. Please try again.” I tried unpairing the Apple Watch and then pairing it again. Restarting both the watch and iPhone. The software i

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@XfinityRichard I think I’m going to need whatever you all did to fix things for this user as I’m having the literal exact same problem: https://forums.xfinity.com/conversations/billing/youll-need-to-make-a-payment-in-person/69bc07ad58321463f4415007

user_qg82e6

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4 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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@XfinityRichard no I’ve already done all of that. Does not even work over the phone. I need real help, not canned answers.

user_qg82e6

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4 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Hi there @user_xi06yc Thank you so much for reaching out our Xfinity Community Forum. I'll be happy to assist. Did you need assistance with making that payment? If so, please click the link below for quick access? You can make

XfinityDemetrise

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4 hours ago

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Internet

Late but can make payment but need my internet back on

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How do I find my anti virus protection from Xfinity?

I don't know where to find my Xfinity anti virus protection. I need a malware check. My Windows software is all up to date.

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Customer Service

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Thank you for that information, @user_qg82e6 To fix the frozen Xfinity payment screen, try using an incognito/private browser window or clearing your browser cache and cookies. If the website remains unresponsive, you can make the payment through the

XfinityRichard

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4 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Internet

Late but can make payment but need my internet back on

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Billing

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Good afternoon user_2w6qoa. If you are referring to any Xfinity equipment that is being sold on eBay, no. Our equipment is not for sale. Our customers do have the ability to use the Xfinity Stream app on a variety of smart TVs or streaming devices, h

XfinityJon

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5 hours ago

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Can I buy a Xi6-t

Can I buy a satellite box Xi6-t from EBAY have it activated by Xfinity and then not to have to pay a monthly rental fee… thanks

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@XfinityRichard no, I am not still in the process of switching banks. I need to update my payment info one more time. When I try to view my list of payment methods or to setup auto pay, the screen comes up but does not allow me to enter anything. Wh

user_qg82e6

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5 hours ago

to the conversation:

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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Hi there @user_fuq0gj Thank you so much for reaching out on our Xfinity Community Forum. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to &l

XfinityDemetrise

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5 hours ago

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Restore Email @Comcast.net on Phone[Edited]

Email at Comcast.net need to open or restart [Edited: "Personal Information"] Re store it the one I need on this new phone.

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Horrible customer service

Called xfinity customer service and the service representative that I spoke to was no help at all just kept trying to put us on a promotion I said it multiple times I dont want it and I would like my mother's internet fixed please and he kept going back to her internet speed and the promotion when I

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Customer Service

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Oh no, @user_qg82e6 I'm sorry for the trouble you are experiencing trying to set up your autopay, and paying in person would be too much of an inconvenience since the Xfinity Store is too far away. Are you still in the process of switching banks? Whe

XfinityRichard

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5 hours ago

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You'll need to make a payment in person Please visit an Xfinity Store near you.

My account is in good standing and I've always been able to pay online. I've recently updated my billing info a few times as I've been in the process of switching banks. How do I continue to make payments online? And why is my auto pay no longer setup???? The nearest Xfinity store is too far from me

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I am glad that you were able to get that request taken care of. If you have any issues in the future we will be happy to assist you from here. - XfinityJohnG

XfinityJohnG

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5 hours ago

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I'm being prevented from canceling

Twice I called customer service and waited on hold for more than a half hour. Twice I was transferred to the deactivation department. And then waited on hold again. The first time the person's phone kept allegedly breaking up and they could hear me but I could not hear them except sporadically. The

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That's great to hear. Let us know if anything pops up!

XfinityThomasD

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5 hours ago

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"limited by wifi extender"

My wifi extender closest to the gateway is showing on the app an orange "limited by wifi extender" status. this extender st this location was always excellent. And thus the next extender is showing limited. I had issues but after hours with the live support chat last night, I would not have any issu

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Good afternoon user_hi2zqx. You have reached the right team, and I would be happy to assist you further. You are referring to Xfinity Voice landline service, correct? Is the phone plugged into the Tel 1 port on the back of the modem, currently?

XfinityJon

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5 hours ago

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Line in Use -

I have restarted the modem, internet & cable are fine but my phone has reflected Line in Use since July - there were contractors that came through about that time and I wander if they cut the line but I can't seem to get through to a live person to really talk about this situation - this isn't my fi

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Can I buy a Xi6-t

Can I buy a satellite box Xi6-t from EBAY have it activated by Xfinity and then not to have to pay a monthly rental fee… thanks

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Customer Service

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Our xfinity channel 1254 in Atlanta tells us we can't watch today's game, that maybe we need to upgrade our account, but the website doesn't have any way to do that.

user_jmm0vc

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5 hours ago

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Atlanta Braves station

How do I watch Atlanta Braves games 2026

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