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user_e92521 Those are the options we have available. You can visit us at the nearest service center with the POA or download the IDs via email. I wish I could offer a different solution. My apologies.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
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My father is not able to download any id's. That's why I have durable Power of Attorney.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
Low hanging wire
There is a low hanging wire at [Edit: Address Removed] that needs to be fixed
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Customer Service
As I've said, I am in TX and my father is in CA. I don't need his permission since I have Durable Power of Attorney
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
user_e92521 We need two Government-Issued IDs, one for you and one for your father. The ticket we opened via DM should have generated an email for you to download the IDs. Did you receive any emails from us?
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
Accepted Solution
Official Solution
@user_4904b3 Thanks again for reaching out to us on Xfinity Forums. Happy to hear a tech was able to come clean up these lines for you. Message us any time if you have additional questions.
**Resolved** Loose cable wires hanging in alley. Request for line maintenance!
Edit: Resolved! After direct messaging Xfinity Support, line workers were scheduled to come within a couple of days and they did an incredible job cleaning up the loose wires. Really went above and beyond! It had even snowed early that morning and they still came out as scheduled and did a great job
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Hi there, @user_jt82vf! Congratulations on your new place! I can check on your account and address for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the dire
I moved and the new address is not showing on my account.
I moved recently and the new address is not showing on my account when I look at the list of addresses associated with my account. I tried to do the ID lookup to see if a new account was opened, but when it gets to the address portion, it says my address is not recognized.
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user_gi0xec Thanks for confirming those details, and I am happy to hear you got an appointment scheduled already. We would be happy to take a look at your signals on our end. Can you please send us a Direct Message with your full name and your f
Switched from MB8611 to Coda56 Modem - Experiencing Slower DL Speeds - Modem Provisioning Issue?
Hello, I recently installed a new Coda56 modem (previously using a Motorola MB8611) and connected to my Asus AX86U router. Everything is set up exactly the same as it was except the modem and one setting on the router- I enabled using the 2.5gb port to use for incoming WAN. As of today I also update
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what are the 2 id's you need?
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
I don't want a message board, direct or otherwise. If possible, want email that I can save.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
Peacock Access
I have Diamond membership and unable to access Peacock Premium which is a membership benefit. please provide assistance
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Customer Service
What does that mean, both government issues id's? What is DM?
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
Hi there, @user_fe3db4 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with us. I do apologize that you were not able to get assistance, I can get this escalated to the correct departmen
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
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I moved and the new address is not showing on my account.
I moved recently and the new address is not showing on my account when I look at the list of addresses associated with my account. I tried to do the ID lookup to see if a new account was opened, but when it gets to the address portion, it says my address is not recognized.
Question
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Customer Service
user_e92521 The next best option would be to change the account ownership under your name. As mentioned, we would need both Government-Issued IDs. If you'd like to continue with this process, please meet us via DM.
power of attorney
How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.
Question
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Is there any customer service at all?
I CANNOT get to a human being through the app or phone! My internet has dropped AT LEAST NINE TIMES in the last not quite 72 hours. How do I actually get help or should I just cancel?
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user_okzx50, I'll be glad to help review your current plan and discuss any changes in your bill. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner
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Billing
I'm looking for my current bill to see why my bill increased.
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