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Unauthorized account access
Has anyone had problems w the customer service not informing customers of the escalation process or having their issue escalated properly recently I called into customer service and was concerned about unauthorized access I spent the whole day on the phone and wasn't given a ticket confirmation code
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Customer Service
The account was transferred over to me. I just called. The other options were not provided when I called.
Incorrect/outdated name on account
The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.
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Thanks for posting on our community forums to let us know of your situation, user_nnlpbr. I’m truly sorry to hear about the activation issue and the difficulties you’ve experienced. This isn’t the level of service we strive for, and
Terrible customer service
“I’ve had an incredibly disappointing experience with Xfinity Mobile. First, activation was a mess, and I had to spend extra money on top of what I expected. I ended up visiting their store about ten times, and my issues are still unresolved. On top of that, every time I called, I spent hours on hol
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Hi, @MacLady. Our Customer Security Assurance team, CSA posts known security alerts and phishing scams here, https://spa.xfinity.com/alerts. The team provides the domain for each email address. The steps we provided above show how to send the informa
spam
Just received a spam message that I almost followed the link because it looked a real Xfinity message: Voice Message We Have A New Verification Update Notice✅ To noreply@mail.com Blind copy xxxxxxxxx@comcast.net Xfinity ® You have a new voice message You've receiving a 55 sec voicemail from [Edited:
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Hey there, @user_gupp05, thanks for reaching out through Xfinity Forums regarding your connection concerns. I understand how important it is to have a solid connection for gaming. Are you only having issues with Apex Legends? How is your connection w
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Hello user_d1f1bb, I understand how you feel. I would be frustrated if I were in the same situation. I do want to assist you. If you would, send our team a direct message with your full name, the name listed on the account (if different), and t
Xfinity Outage
Xfinity is not what it used to be. This is the second time in 2 weeks that my Xfinity services have been down for an entire day and I am officially angry. The estimated repair time has gotten later as the day has gone on, too. This comes on top of an increasing number of short term outages the have
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@user_2sxl3w The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.&nbs
Incorrect/outdated name on account
The name of the main account holder needs to be removed and replace with my name. The name currently on the account has no connection to the service. When I changed over the service Xfinity agents ensured me the name was corrected.
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Cables been out for days at a time. Paying too much money for this to keep happening
Service
Interrupted service. Paying $365 a month and no tv service for days. Very frustrating.
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Service
Interrupted service. Paying $365 a month and no tv service for days. Very frustrating.
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Customer Service
Terrible customer service
“I’ve had an incredibly disappointing experience with Xfinity Mobile. First, activation was a mess, and I had to spend extra money on top of what I expected. I ended up visiting their store about ten times, and my issues are still unresolved. On top of that, every time I called, I spent hours on hol
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Customer Service
Can i have my dvr continue to record while i watch saved programs
Can i have my dvr continue to record while i watch saved programs
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Channels and Programming
What error code are you getting? Same thing happened to me. Error code TVAPP-00148
Xfinity app doesn’t work on Samsung TV
My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?
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Same thing is happening to me. And its so frustrating not to be able to find a human to talk to.
Xfinity app doesn’t work on Samsung TV
My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?
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Good evening @user_fmnjr4, and thank you for reaching out on our Community Forums with your streaming issues, we appreciate it. Let's try some troubleshooting steps. To confirm, are you streaming through the XFINITY Stream app? Are you experiencing t
Xfinity streaming stops on my LG tv every evening at 7 pm.
Xfinity streaming stops on my LG tv every evening at 7 pm. Been happening for over a month
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Xfinity app doesn’t work on Samsung TV
My xfinity app stopped working on all of my Samsung Smart TVs today. I updated all of the software and it still doesn’t work. Any suggestions?
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Xfinity Stream App
Hello Jherr1016, yes, you would be credited for downtime, but I would like to take a look and see if I can find any information for you. If you would, send our team a direct message with your full name, the name listed on the account (if differ
Had maintenance in area done, now my service is out after!
There was routine maintenance done in my area Balt MD 21227 this morning, that has since been completed but now basically all of the tv channels are not working and I have to wait 3 days for a tech to come out. Why would it take so long and will I get a credit for this.
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Totally our pleasure. I am glad to hear that was taken care of. If you have any other questions in the future, we are happy to answer them from here for you.
Trade in lost by XFINITY and won’t credit account
I sent in 2 IPhone trade ins for the free iPhone 17 pro promotion. Both lines stated the upgrade was complete but only one credited. Started this ordeal on October 14th and it’s now March 6th. Xfinity just recently changed their answers to me that they never received it and is now past the claim win
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Thanks for posting on our community forums for assistance, user_4cm3vz. I’m sorry to hear that your service isn’t working properly. I’d be happy to help get this resolved. Could you share a bit more detail about what you’re ex
XfinityDilary
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Service
Interrupted service. Paying $365 a month and no tv service for days. Very frustrating.
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