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I found it at http://www.xfinity.com/membership. It lists Silver, Gold, Platinum and Diamond with all the benefits under each category. Under Platinum, Discounts it shows Peacock Premium, on us. I do not currently subscribe to Peacock, b
Peacock Premium reward not available to a Diamond member
I have been trying to access the Peacock Premium award as a Diamond member. The reward does not show up on the members reward page. I found a link in this forum as a possible option, but it indicated that the reward was not available at my level. I see some people have been invited to open a direct
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@user_nq2rg8 This has to be a Comcast/Xfinity problem in their attempt to solve their incompetence to program an email application that works. They are supposedly planning on dumping their email clients onto Yahoo.
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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please send new card to my address
Refund Debit card expired without me using it.
Hi Xfinity Support Team, I recently discovered that the refund debit card issued to me has expired before I had the chance to use it. The card expired in October 2025. Could you please help me request a replacement card or reissue the refund in another form? I would really appreciate your assistance
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how do i get a new card
Refund Debit card expired without me using it.
Hi Xfinity Support Team, I recently discovered that the refund debit card issued to me has expired before I had the chance to use it. The card expired in October 2025. Could you please help me request a replacement card or reissue the refund in another form? I would really appreciate your assistance
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a debit card thaat was sent to me expired before i used it i would like to get a new one
Refund Debit card expired without me using it.
Hi Xfinity Support Team, I recently discovered that the refund debit card issued to me has expired before I had the chance to use it. The card expired in October 2025. Could you please help me request a replacement card or reissue the refund in another form? I would really appreciate your assistance
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Overcharged consumer
I pay so much money for our Internet and the speeds are so inconsistent. Games lag, calls drop, and the TV buffers. 😡 Researching other options in our area.
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Customer Service
I moved addresses and my account to completely messed up!
I recently moved and was dropped off my old equipment (still getting messages to return it!) and pick up a new modem. But, my online account and phone number are still tied to the OLD address and it let me log on because the service has ended. Their automated phone system and chat platform go in inf
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Customer Service
I have been on the phone or online with Xfinity for at least 4 hours in the past 2 weeks. I was hoping to reduce my monthly rates, without stripping away every channel we like to watch. Somehow I ended up losing many of the channels we l
Loyalty Supervisor hung up on 16-year Diamond Member - Cancellation Pending
I am a 16-year Diamond Member with 5 services (Home Internet, Popular TV, Home Security, and 3 Mobile lines). I am writing to file a formal complaint. Yesterday, I spoke with a Loyalty Supervisor regarding my bill, which has reached $274.87 for my home services alone. During our professional discu
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We are in the similar boat now. We attempted to get an Apple Watch 5 years ago with cellular and had issues getting the cellular to work. We just got two free watches and are having the same exact issue. Xfinity claims its not them. We are so fed up
Formal complaint — Apple Watch activation failing (10+ hrs on chat); need remote fix, account cleanup, and billing credit
Hi Xfinity (Mobile), I’m a long-time Xfinity customer. My Apple Watch (GPS + Cellular) will not activate on Xfinity Mobile, and I do not have time to call or visit a store. Problem (repeatable): iPhone Watch app → Cellular → Set Up Cellular → Xfinity page says it’ll add a line → Get Started → “gathe
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@mrjoshua Yes, try having your email go to Outlook instead. If you're having a problem with this, some customers have reported that going back to the old Outlook and setting up the yahoo servers and then switching back to the new Outlook solved t
completely locked out of email after yahoo migration fails with "something went wrong"
After reading the notice and FAQ about the migration, I decided to go for it. Clicking the link in the Comcast email took me to login.yahoo.com, where I entered my comcast.net email address. This redirects to login.xfinity.com, which tells me I am already signed in: Clicking "Continue" goes to a Com
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@XfinityMartyR Thank you! What do you have for a filter to discard all from edu or some of the Microsoft junk?
LOUSY SERVICE FOR THE MONEY!!
What EXACTLY do I pay $79.00 for? Is it the the FILTERS that don’t work? Or maybe it is refusing to mail a spam report to Microsoft or other provider because it contains Spam? Perhaps it is the flood of Spam you let through?
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Internet restore update
I have been without internet for 2 weeks now with no updates on the app or through texts. Still says under investigation due to weather. Well, the weather has been cleared the past week. No ice or snow left, so where is my internet? Xfinity customer service phone doesn't work and just drops my call
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Customer Service
user_xj4wp6 Do you see any error codes or messages when this happens?
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there user_lhez72, thanks for reaching out through our community forums! I'm sorry that you've been having issues making a payment online. Are your running into issues when trying to process the payment or when trying to log in to your account? A
Tech support - you make it impossible to pay bill!
I've been trying and tyrying to pay my bill for days now. For reasons I will NOT go into there, I cannot use your robotic method on the phone. I've been trying to pay online but keep getting 404 Bad Gateway. No human will answer any phone no matter what I say or do. Multiple times your Robot (phone0
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user_d1xoc1, totally understand your frustrations. I clicked on the link and received no issues. There could be a wide range of circumstances you're receiving that prompt. The first thing I noticed is, you're using Firefox. Perhaps try with another b
Suspicious application detected by anti-virus software while using xfinity data usage page
When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.
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I have been having issues with x-finity app for past month. I reinstall the app and then could not sign in. When I do finally sign in the app will stop working the next day. Most of the time I can’t even get the scheduling of the channels on the app.
Xfinity App doesn’t work at all
Xfinity App hasn’t worked since I got internet a week ago. It doesn’t work on my phone or tablet. I’ve deleted and reinstalled the app multiple times, cleared old data, and ensured I was downloading the up to date version. Absolutely nothing works and it’s incredibly frustrating. As soon as I log in
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To summarize what you can read on the thread, multiple people have confirmed that the problem does not exist when watching Disney + on a smart TV, web browser, tablet or phone. No one on this thread has a problem with Disney + on any device other tha
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there user_3b16wp got a few updates for you on this installation concern. Please let us know your thought via the 1-1 messaging portal we have still active.
XfinityAlfonso
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xfinity support
Im having problems with my Xfinity installation. The next visit will make the 8th time Xfinity has been out to my house since they first arrived in December to install fiber. 1) The initial cable team came out in December and asked my permission to run it down my driveway I was very excited and gave
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