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data usage spike
I’m posting here because I’m really frustrated and wondering if anyone else has dealt with something similar. Starting in April, our Xfinity data usage suddenly spiked out of nowhere. Our household normally uses around 500GB a month, but in April Xfinity reported 3345GB of total usage, with 2116GB c
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Your Home Network
@user_7lnmy5 Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums
Internet connection
Internet not working. It says there isn't an outage but it's still not working after unplugging and plugging modem
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Yard Damage
How do I get Xfinity out to my house to fix yard damage when they put in fiber optic lines?
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Customer Service
Fine. In the future I shall redact the private information from the public postings of Administrative Complaints for Criminal Fraud perpetrated by the Mercenary Marketing Strategies in use by your Store Manager.
The manager at your Xfinity store attempted to defraud me
I am a long-term customer with Xfinity prepaid internet service. I had technical support issues with my modem and they advised me to go to the Xfinity store to get an upgrade without charge or expense to me. I went to the Xfinity store at The Mall of New Hampshire in Manchester New Hampshire and the
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@XfinityCarolyn Why does this have to go private right away ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of what th
Internet connection
Internet not working. It says there isn't an outage but it's still not working after unplugging and plugging modem
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Internet cancellation
Need to cancel internet service how do I do so online?
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Customer Service
Accepted Solution
External Equipment in unacceptable condition
Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo
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Customer Service
Customer service review
A gentleman whose name is Omar from Egypt helped me with my account. He asked a very important question how I was doing. Most people say oh I'm so sorry and they go about taking care of your account. This gentleman actually cared how I was feeling and when I got off the phone with him and during our
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Xfinity Compliments
Hi there, @user_4727c0 Thank you for taking the time to reach out regarding if the xb10 is available. As of early May 2026, the Xfinity XB10 gateway is not yet widely available to all customers and is currently limited to specific markets and service
Is xb10 available in the 46936 area
I’m wondering if the xb10 is available got greentown 46936 area?
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That is a great question, @user_3bcdx4! While you can create a new Xfinity service account using your old Comcast email address, there are no longer any options for creating a new Comcast email address, unfortunately. Once it has been migrated to Yah
Got tricked into moving to Yahoo Mail - what a scam!! And no help afterwards...
I received an email earlier this week entitled "Introducing a better Comcast.net email experience with Yahoo Mail" highlighting all the benefits of moving to Yahoo Mail. However, after I migrated my @comcast.net email account to Yahoo Mail, I find out that auto-forwarding emails is only available vi
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Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
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Good afternoon user_axyl0d. You have reached the right team. I will be happy to assist further. I do have a couple questions to allow me to better understand the situation. What is happening when you try to use Peacock? Are you receiving any error me
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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Fountaindale South neighborhood in Middletown MD
TV service is horrible. Pausing and pixilation constantly on many channels. An Xfinity technician came to my house and told me that our neighborhood was "on the list" for repairing some underground cabling. Anybody know the status??
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Is xb10 available in the 46936 area
I’m wondering if the xb10 is available got greentown 46936 area?
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Concern moved here to the Customer Service help section.
File a complaint against Jasmine B, escalation specialist
I have been waiting for over two full business weeks for your "escalation specialist, Jasmine B. (Jasmine B. Escalation Specialist Xfinity | Executive Customer Relations Office: [Edited: "Personal Information"]) to respond to my follow up to her email about wrongfull account charges to an account th
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I had Internet installed on Jan 30th 2026. It came with two years free Peacock. I activated Peacock right away and have been watching it daily until 2 days ago. I am still owed 21 months of free Peacock
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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@user_bgdnzn I definitely understand the importance of getting that internet up and working as soon as possible, I'll be happy to take a look and see what options are available. Please click the link below to send a direct message. Please
Neighborhood outage not recognized by Comcast
My internet service has been completely down for 36 hours so far. Orange blinking light on my XB8. My neighbors are also down, yet Comcast does not recognize that there is an outage anywhere in my area. Earliest appointment they can give me is 3 days from now. What can I do to alert Comcast that som
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If you switched to yahoo email how can you transfer you xfinity address book?
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Fountaindale South neighborhood in Middletown MD
TV service is horrible. Pausing and pixilation constantly on many channels. An Xfinity technician came to my house and told me that our neighborhood was "on the list" for repairing some underground cabling. Anybody know the status??
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