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How to disconnect services
I do not live nearby however I have had Xfinity Comcast for many years and I am needing to disconnect services. The current equipment is obsolete and over 10 years old. Can you please assist me in how to close my account.
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Customer Service
What specific devices are not connecting to the service correctly?
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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The concern is not "E-mail" help related............ Topic moved here to the proper help section for assistance.
Numerous Internet issues for the last month
I need help with my Internet as it is not working or having outages for an entire month while trying to work. I have had the equipment replaced and still having issues. I should not be charged for the last month and I need somebody to review might pricing as well. I am at the point of finding anothe
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No, you absolutely can NOT find help in any of those places. There is NO HELP. I need to access my email through outlook. It worked flawlessly for years, through multiple computer changes. I was FORCED to migrate to Yahoo and now i
Cannot access new Yahoo Comcast email oneither Mail or Outlook
Since migrating Xfinity Comcast account to Yahoo on October 13 I am unable to access my Comcast email IMAP accounts on either Mail or Outlook. I have enabled third party app permissions and app specific passwords. Yahoo and Apple support have concluded that Xfinity has not changed server settings. T
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Victor, Got it. No unsolicited Direct Messages to Customer Support. Thanks for the reminder. ... Could you also comment on my internet issue: the xfinity Gateway not working as advertised ?
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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florida region
i have spent hours on the phone after having my account disconnected in error now my bill is up i keep getting excuses with no help i need a number or email to cooperate
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Billing
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Update outage
Hi There - our service remains out. Yesterday 1/31 text said estimated time of restoration was 725pm, it’s 530pm on Sunday now almost 24 hrs later and we’ve received no updates (it says vaguely as soon as possible) and there aren’t any trucks in our vicinity working on the lines? How can we get some
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@user_uezqxv no, I have not changed my password Can you give us more information about what you're trying to do? Jumping into a conversation with minimal information doesn't help us figure out what is going on.
Not receiving any emails
I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't receive anything. This is both on my phone and logging into the web po
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I dont think that's the case, simply because the issue is unique to the Disney+ app on the Xfinity boxes. If you watch through your smart TV, web browser, or phone/tablet there is no issue. So it really is an Xfinity issue, not a Disney issue.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Greetings, @user_4dd35e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely co
Schedule a service call
Schedule a service call my cable hasnt work in over a month I need a tech to come out to the house
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Hello user_ph1irc, While that $50 deal is an introductory offer, we do have some savings opportunities for existing customers as well in most cases. But we would need to see what is currently in the plan to give you more specifics. Based on your pri
Customer Retention is a joke
I see there is a plan now for new customers of $50/month for 5 years for 1gig internet, equipment included and no data caps. I am rather upset that as a long time Xfinity customer, that this option is not available to me and I have to pay $300 more a year for less. I called to get this deal and was
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user_qgz29p, Thanks so much for reaching out to Xfinity Support. We can take a look at your account and see what's going on. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
XfinityAngie
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Update outage
Hi There - our service remains out. Yesterday 1/31 text said estimated time of restoration was 725pm, it’s 530pm on Sunday now almost 24 hrs later and we’ve received no updates (it says vaguely as soon as possible) and there aren’t any trucks in our vicinity working on the lines? How can we get some
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