Xfinity Community Forum

Hi there @user_coqt6f Thank you so much for reaching out on our Xfinity Community Forum about your caller id tv issue. I'll be happy to assist! Common troubleshooting steps for those issues include ensuring your equipment meets the requirements and

XfinityDemetrise

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5 hours ago

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MY TV doesn't show who is calling in the top right corner anymore

We used to have the phone number and name of a person calling our landline show in the upper right corner of the TV. We had to purchase a new TV (Samsung) and now it doesn't show that info anymore. How can I get it back?

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Hi there @Macuser4770 thank you so much for reaching out on our Xfinity Community Forum about adding Xumo. I'll be happy to assist! To order a Xumo Stream Box, you can visit xfinity.com/xumo and select Get Xumo. Alternatively, you can

XfinityDemetrise

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5 hours ago

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Xumo Number buttons for Xfinity Stream App

Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,

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Comcast is scamming customers

Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't

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Billing

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Suspended... I wish to cancel service

user_7hspi3

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5 hours ago

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Disconnect my services as of March 19th

My services was suspended on March 19th that is going to be my last day with Comcast please disconnect my services the bill has gotten out of hand I will get you paid when I can..... There are too many cheaper options for me to keep paying these prices. To be clear I'm no longer a Comcast customer a

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you don’t seem to understand. i have changed the recording times for years now. unfortunately, since i can schedule 5 recordings at a time, the early start time and late end time interfere with other recordings. in other words..if i am r

bjs1245

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5 hours ago

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recording starts late and ends early

I understand that you are aware that all DVR recordings start late and end early. By adding the buffer to the beginning conflicts with the next recordings. When I am recording shows during prime time, I’m usually recording 5 shows and when they end I may be recording 5 more shows the following hour.

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@user_i0nkeh, thanks for posting on our Xfinity Community Forums, and sorry to hear about everything you've been going through, it sounds like an awful experience. I'd like to do everything I can to help on the Xfinity side of things. Please send a d

XfinityAbel

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5 hours ago

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Gaggle of incompetent Technicians

I have had Xfinity internet for about 2 years. My service has, for the most part, always been stable, until 2 weeks ago. My download speed went in the gutter, my latency and jitter have been way too high for video chatting and working on a virtual desk. I have lost income for these two weeks, while

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@user_bbau3z We understand your concerns, and appreciate your feedback. We'll keep an eye out for the communication from the FCC.

XfinityLinda

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5 hours ago

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My Xfinity story, 57 days of forum loops

Billing Dispute from 2022, Improperly Reviewed Using 18-Month Scop My Xfinity Story — Madness Not Magical I logged in to review my February 2026 bill after being told my account had finally been corrected. At its highest, my monthly bill had reached $153. After escalation, it was reduced back down t

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changing router settings

how can I change the settings for my router with my PC?

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Your Home Network

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@user_lqaxy0 Sounds like I need to take a closer look at the account. Please follow the steps below to send a direct message. Please send us a direct chat message with your full name and complete service address to “Xfinity Support

XfinityDemetrise

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6 hours ago

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Formal Complaint: Internal Survey Manipulation and Incentive Fraud

Details of Incident: On [3/21/2026], I received a phone call from an individual claiming to be an Xfinity supervisor/representative. They offered me a promotional rate of $25 per month for a 4-year term. To "activate" or "verify" this offer, the representative instructed me to reply with the number

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Thank you for reaching out to our team here. I will be happy to take a look at any billing questions you have from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private mes

XfinityJohnG

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6 hours ago

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billing

Hi , I am having issues as usual with billing that is all over the place for the past couple of months. It has not bothered me as it has been lower then expected but now it is climbing back above what I had my contract last approved for. Looking for help from the great team that works on here as usu

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Billing issue[Edited]

You are trying to bill me on my Capital One bill for something called Quicksilver and I have not ask for it so stop billing me to Capital One.!

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Sign-In and Account Management

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Hello @XfinityJeffB, what do I need to do to order a Xumo Stream Box through you guys? I know about it not being part of the X1 TV service, if we can watch the pre-recorded TV shows on the cloud DVR's through the Xfinity Stream App and be able to ac

Macuser4770

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6 hours ago

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Xumo Number buttons for Xfinity Stream App

Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,

Question

Hi there @user_95d7cct Thank you so much for reaching out on our Xfinity Community Forum about your service issue. I can assure you this is not the experience we want for you as a valued Xfinity customer. We are happy to assist! I understand that yo

XfinityDemetrise

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6 hours ago

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Unstable speeds — Xfinity misses appointments

I’ve been dealing with ongoing internet issues for over two weeks. It started as unstable service and has now progressed to complete outages. When the connection does work, speeds fluctuate dramatically—from extremely slow (around 4% of expected speeds) to normal. A technician previously visited and

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Cancel MLB extra innings

I need to cancel MLB extra innings before it renews

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Channels and Programming

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billing

Hi , I am having issues as usual with billing that is all over the place for the past couple of months. It has not bothered me as it has been lower then expected but now it is climbing back above what I had my contract last approved for. Looking for help from the great team that works on here as usu

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X1

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Thanks for posting on our Xfinity Community Forums, @user_z10nfu. I'd like to do everything I can to assist. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Mes

XfinityAbel

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6 hours ago

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courtesy services

I left Comcast and need to change my courtesy services to a regular account. I no longer can log into Workday and it won't let me log into courtesy services either. Please have someone from courtesy services call me at [Edited - Private information] to change my plan as I do not trust calling in to

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I was unable to 'accept' the offer in the traditional sense because, as I’ve explained, the offer was fraudulent bait used to manipulate a survey. The number that called me was 1 888 266-2278 at 4:56 PM PST. To answer your questions: How I 'accep

user_lqaxy0

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6 hours ago

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Formal Complaint: Internal Survey Manipulation and Incentive Fraud

Details of Incident: On [3/21/2026], I received a phone call from an individual claiming to be an Xfinity supervisor/representative. They offered me a promotional rate of $25 per month for a 4-year term. To "activate" or "verify" this offer, the representative instructed me to reply with the number

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Thank you for response. I've sent a DM to Xfinity Support account. About two weeks ago, I was told that Xfinity had fixed/improved something on their end, but that didn't fix our problem

user_ar6ato

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6 hours ago

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Service pedestal outside has bad signal, needs repairs

We are having problems with very unstable upload speeds and constant jitter up to 80-100ms. The plan states that we are supposed to be getting 40Mbps upload speed, but it consistently drops as low as 5-6Mbps, no matter what time of day. The jitter is making online gaming impossible to enjoy. Technic

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@user_akmc79 Thank you for taking the time to post here on Forums! Wow, seems like you've been with us for a while!! we definitely appreciate you for using our services!!! I am understanding that you can not activate your peacock membership and was

XfinityKam

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6 hours ago

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Difficulties with Activating Peacock

Judging from the threads that I have seen on this website, many other Xfinity customers have the same problem that I have. As a Diamond level rewards member, I am eligible for Peacock Premium, and over the past nine months, I have tried several times to activate my service, but each attempt has been

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Hi there @user_lqaxy0 thank you so much for reaching out on our Xfinity Community Forum. I can assure you that is not the experience we want for you as a valued Xfinity Customer, I'll be happy to assist. Were you able to accept the offer by te

XfinityDemetrise

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6 hours ago

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Formal Complaint: Internal Survey Manipulation and Incentive Fraud

Details of Incident: On [3/21/2026], I received a phone call from an individual claiming to be an Xfinity supervisor/representative. They offered me a promotional rate of $25 per month for a 4-year term. To "activate" or "verify" this offer, the representative instructed me to reply with the number

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