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@foodandart Re: your yahoo and comcast usernames..... Your mail.yahoo.com username is username@yahoo.com, but your mail.yahoo.com username for @comcast.net can be identical. @yahoo.com and @comcast.net = two different email addresses,
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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We appreciate the further details, @schnappsy! Interesting that the other shows marked LIVE are recording just fine. What channel number are you recording the show on? Have you checked your series priority list to see if the Pat McAfee
Setting series recordings on Live TV shows
This is new as far as I know. For example, I want to record the Pat Mcafee show on ESPN at 12-2 EST for the series ie every day at that time. The show stopped recording everyday as usual. All of a sudden the show is labeled as “Live” instead of “New” or “Repeat”. I can’t give a date when this happen
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@XfinityJon Try on lan cable but thats i get the same performance so no actual cause or solution to my problem.he found no issues with the router or the co axial cable but could not explain how did my problem magically resolve itself for 2 weeks whe
High jitter / Latency issues while playing FPS games online – Issue STILL Unresolved
Previous Thread Reference: https://forums.xfinity.com/conversations/your-home-network/high-jitter-latency-issues-while-playing-gps-games-online/6a4871dddae4694352d4de78?commentId=6a60159ae768fbe2863dc254&replyId=6a635f70b3ed1847a0fc706a Updating my previous comment regarding the recommended network
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This issue has caused me to not be able to use Xfinity’s internet to work (I work from home in customer service). I have been forced to go with Tmobile 5g home internet to be able to work. Atm I am having to pay for 2nd ISP after many many calls and
Request for escalation, recurring packet loss / suspected Xfinity plant issue
I’ve contacted Xfinity multiple times regarding recurring Internet packet loss every 6 mins and 5 secs. Technicians (around 9 ot 10) have visited but the issue remains unresolved. I have now isolated the problem using continuous wired Ethernet tests. During the recurring event, my XB10 gateway (10.0
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user_2lt5tj Hello, are you still having issues connecting your laptop to your new modem?
Laptop refuses to connect to wifi
I take my laptop to school and work with me every day, and each time I bring it home, it refuses to connect to my new Xfinity gateway. I restart my computer, forget network, etc. and each time it says “failed to connect to wifi”. Usually it eventually connects, but it often takes hours, and even the
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I have a byod and unlocked it and xfinity still has a carrier lock on it 4 days later and claims it could be days. I have a repair ticket and I'm pretty pissed this happened.
Carrier Lock: SIM Locked
I transferred my line today to a new carrier. I made sure that the number lock was off prior to requesting PIN from Xfinity. I received the PIN and made the transfer. When attempting to scan the eSM from the new carrier - I was receiving a message that it cold not be done. I looked in the iPhone set
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Thanks for posting on our community forums, user_3t4z7s. I can understand your concern, especially if you believe the amount paid to the collection agency exceeded the balance that was owed. We'd be happy to review the account to better understand th
Collection agency overpayment
Hello, I recently paid $214 to a collection agency (CBE Group) while my high balance was $114 making this payment an overpayment. I would like for a billing supervisor to formally recall the debt from the collection agency and terminate CBE assignment as the billing was inaccurate.
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Request for escalation, recurring packet loss / suspected Xfinity plant issue
I’ve contacted Xfinity multiple times regarding recurring Internet packet loss every 6 mins and 5 secs. Technicians (around 9 ot 10) have visited but the issue remains unresolved. I have now isolated the problem using continuous wired Ethernet tests. During the recurring event, my XB10 gateway (10.0
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Customer Service
@XfinityDemitrius No; it won't let me do anything when I click make a payment and immediately redirects to pay in store.
"You'll Need To Make A Payment In Store"
As the subject suggests, we're being redirected to make a payment in store. ABSOLUTELY NOT. I loathe the whole "I've been a customer ex amount of years" statement, but we have been customers for a while and I REFUSE to drive to a store to make a payment. That's just not going to happen.
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user_8wef5t, we will set a follow-up to check in tomorrow to ensure everything goes well. Since a new outlet requires a professional installation, the $100.00 charge will be assessed to the account after the visit.
No coax outlet
I did a self installation and found out the apartment has no coax outlet and scheduled a appointment for a technician but now have to pay the 100 dollar installation fee
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Thanks again for reaching out to us @user_226a75! We’re glad we could help get the Peacock Subscription on your father’s account activated.
Peacock
I'm writing this for my father. He subscribes to 1 gig internet and is a platinum member. He's 76 years old and not tech savvy and was unaware that he had 3 months to activate peacock before it couldn't be activated. So I called xfinity on his behalf, I am a manager on his account. And they basicall
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From what I can find, we have the ARRIS XG1V4 box. Here’s the interesting thing, another show we record is Varney & CO which is a 3 hour show. For the longest time we had to set a recording for each hour individually as the guide grid showed it
Setting series recordings on Live TV shows
This is new as far as I know. For example, I want to record the Pat Mcafee show on ESPN at 12-2 EST for the series ie every day at that time. The show stopped recording everyday as usual. All of a sudden the show is labeled as “Live” instead of “New” or “Repeat”. I can’t give a date when this happen
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Hi, @user_jev86i! You are at the right place to get your service working as it should be. @EG is always such great help! Have you been able to go through any of the troubleshooting steps at the link they provided?
Intermittent Internet Drops
I need some help with my home internet. I keep getting brief internet drops. Its short 5-10 second windows of total internet loss. I downloaded ping plotter and its showing little 100% packet loss windows a couple times an hour. I also checked the event logs on my router and its showing critical err
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Thank you very much for reaching out to our team about that issue with the NOW modem delivery. If the NOW team is not able to assist you through the https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry site I will be happy to look fu
Need to Cancel, or get new NOW modem
I purchased NOW Internet but never received the Gateway included with the service. NOW Support has told me they cannot send me a Gateway and cannot cancel/refund the account. I also attempted to cancel through the NOW portal, but the cancellation produces an error. I have now exhausted the normal su
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user_5rv9et we are tracking and aware of issues surrounding the Xfinity Stream App on Firestick, and are working on putting together a patch to help address this.
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Hey there, @NancyStanWeber , thank you for bringing this to our attention. I can understand how frustrating it would be to receive messages about Xfinity Rewards benefits only to be told you're not eligible when you sign in. We'd like the opportunity
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
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user_5d2yl5 - Thank you for reaching out to us here for help with your remotes! If you ever expienicne an issue I always recommend trying a facotry reset of your Xfinity remote. This will erase the connection between your remote and TV Box, so you&rs
remot controls
bboth of my remote controls have been working. now i can turn on the sets but cannot change channels
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Upgrade
My account says I’m eligible for an upgrade up to 4 lines both my watch and phone are paid off but xfinity will not honor my upgrade. It says I reached my limit I have up to $3000 spending and can’t use anything can’t talk to anyone and when I went in person it’s escalated but no resolution at this
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Devices
Hello there @user_vyw8az, can you share with me the error you are receiving?
XfinityDuron
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I moved and activated service at a new address and now I cannot activate Peacock Premium
I moved and activated service at a new address and now I cannot activate Peacock Premium. I have Peacock Premium included with my Xfinity service. I go to the Streaming subscriptions page and click the Activate button for Peacock Premium and receive the following error message on the Peacock page: Y
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