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Cancel subscription

I need to cancel my xfinity subscription online. Please send the steps

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I have three accounts. Two accounts are for apartments that are joined (919 & 918).  We originally had 918 and just recently combined it with 919.  We have and wanted to activate internet at 919 (which serves both apartments since they

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bad customer service

awful frustrating customer service - three accounts and no way you can get billing issues resolved. I can only assume it is intentional. So many hours wasted. The chat feature is a total joke...endless loop of idiocy. No intelligence - artificial or otherwise.

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Installation date

I like to know when is my service going to be installed

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17

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I attempted to send a group email and it keeps being returned not sent?

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comcast.net email

I cannot get my comcast.net email account to sync

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Cancel mobile line

I would like to cancel my mobile line and they are telling me me I have a 2 year contract and I asked for a copy of it and they can not provide it to me. They say I own them money until 2027 for the phone.

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Bill

How do I see updated account

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My latest group email keeps returning not sent?

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comcast.net email

I cannot get my comcast.net email account to sync

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Hello @zhappychef, Thank you for the update. To take a deeper look into the issue, we'll need to continue in a DM, so we can securely gather your account information and complete the account authentication process. Once we're able to access the accou

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Where do I manage push notification settings in the xfinity app

I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we

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ESPN Glitching. All other channels ok

Our ESPN and ESPN2 have been unwatchable for the last week. The 2 channels are pixelated and won’t play. We are using boxes on 3 TVs. All 3 TVs have the same issue. All other channels work and ESPN works on the Xfinity Stream App on the iPad. I have done all the troubleshooting steps and reset our b

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Internet outage

How long does it usually take to resolve

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@XfinitySean Thanks for the response. I don't know what to say; I did try uninstalling and reinstalling the app. When I check the version after, it still says v6.6.0 and I still do not have the option to see or set my push notification settings. Tha

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Where do I manage push notification settings in the xfinity app

I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we

Question

@user_2uzni7 What happens if you follow the steps listed here to create a Xfinity ID?

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Access not Authorized

Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.

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Returned cell phones and still getting charged

We went to the Xfinity store in Canton to purchase new phones and traded in our current devices in November 2025, were given the wrong shipping label, followed the employee's instructions to correct it, later discovered charges claiming the devices were never received, were repeatedly told the issue

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Brand new modem because the large outage last month fired the old modem... Yes Comcast approved.

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Extremely high latency after outage

We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500

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