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We would be happy to take a look at the sensor issue on our end. Can you please send us a direct message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In” if necessary. Click the “D
replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
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Hey there user_6e2l8m 👋 For more information on our NOW services, please check out xfinity.com/now.
Looking to switch to Xfinity NOW
Hello, I currently have a regular Xfinity internet plan and I'd like to switch to an Xfinity NOW 100MB plan. Based on previous posts, I understand I have to first put in a request to cancel my existing plan before I can order Xfinity NOW. Can anyone help me with this? Thank you!
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user9294881 thank you for using the Xfinity Community Forums page to reach out today. I understand that you are having some trouble signing in to your Xfinity account. Let's see what we can do to help. When you mention trying to log in several ways,
Access Not Authorized
I cannot get into my Xfinity account. It says “Access Not Authorized”. I have tried to log in several ways.
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SVU
Why is season premiere not available to watch tonight. All of last season was not available as well.
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Channels and Programming
Hey there user_j0beng. I appreciate you coming to our community with your recent experience, and as someone who's also going to school completely online, I know exactly how frustrating it is to be without the internet when I need it most. We never ev
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Why is it that Xfinity is one of the largest companies, charge a fortune for service but for the third time internet is out? Got college student needing to be online for class, work to turn in and a test. All anyone is given is like $5.00 credit for the inconvenience. How about they contact the prof
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My bill
I received a email saying my bill was past due i paid every month from. My checking and I am not behind
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Billing
I replaced the batteries two days ago. Doors have been opened and closed several times. Flag shows on both the base station and the app.
replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
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WiFi gateway
My box did not come with any cable to se the box up, was it supposed to?
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Customer Service
pjnanook Thanks for the update. If the sensors are functioning normally and showing a good battery level, the alert may not have cleared properly. Is the warning appearing on the touchscreen, in the app, or both, and how long has it been since the ba
replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
Question
Hey there, @user_80c03f, thanks for reaching out through Xfinity Forums regarding your Paramount+ subscription. What device are you using to stream Paramount+, and does the issue occur on all devices or only specific ones? Have you had a chance to te
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
Question
Everything is normal except the flags are still set. This did not happen when I have changed batteries before. The only difference I can think of is this time I had the batteries out of the pack and ready to put the new one in. The senso
replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
Question
Hey there, @pjnanook, thanks for reaching out through Xfinity Forums regarding your sensors. Thanks for replacing the batteries and trying a reboot already. Since the base station is showing the sensor battery status as Good, it sounds like the senso
replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
Question
@Lawndad My team would like to further look into this on our end as it will require us obtain your account details through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon
Recurring "No Signal" on cold boot with Vizio 4K TV & Xfinity XG1v4 (HDMI Handshake)
Hi everyone, Looking for insight on a persistent "No Signal" issue occurring after the TV and cable box sit turned off or idle overnight. The Setup: TV: New Vizio 65" 4K Smart TV (Model VQM65C-1004) Cable Box: Xfinity X1 4K DVR (Arris XG1v4-A) Remote: XR15v2-UQ Cable: High-speed HDMI routed in-wall
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Thank you very much for reaching back, and for the update. I will be happy to take a look at any prior tickets and service calls from my end. In order for me to do that I will have to ask you to send me a direct message with the full name and complet
Who do I can l contact about bad techs?
I'm having an issue with my Wi-Fi reaching to certain places in my house. Your Xfinity assistant techs said they can't solve it and sent a tech out. The tech who was just here came in, stood next to the modem, did a speed test, and declared the problem non-existent. He refused to go to the areas of
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Good evening @user_627a9j! As promised, we wanted to check back today and see if the equipment has arrived.
Xfinity NOW is actually not now
The lies don’t end. So my mom works at least 60 hours a week and all she wanted to do was watch tv today on her only off day. I researched and found the most affordable way being the $30 Xfinity Now plan that would give her “same-day” access to WiFi so she could enjoy watching a movie or show. We we
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Is anyone else experiencing this in a browser on a desktop? I noticed it on 10/1. I'm at the waiting for a supervisor to respond after a tech visit/waiting for Level 3 support to respond.
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Unable to upgrade to new device despite having high credit score
Hello My situation is similar to what has been discussed here: https://forums.xfinity.com/conversations/plan/ineligible-for-device-payment-plan-despite-800-credit-score-years-of-ontime-payments/6881867d1fc39e056ef635f3 * I have high credit score * My credit score was frozen when they ran a check at
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Customer Service
Charged reactivation fee when I shouldn't have had my service cut off. I am Requesting a refund
I had my service cut off prior to my billing date and want a refund I was charged for a reactivation fee.
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Billing
Hello user_6797zg thanks so much for reaching out here on our Xfinity Forums with these billing questions! Updating your payment information and reviewing prior and current statements is easy using the Xfinity App! Using the Xfinity App Ope
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Billing and change of address
I moved last June and address not changed for mobile phone. No other accounts with Xfinity so don’t get bill. Payment taken out of Visa and I need to change that number since I am closing that Visa account. Account old address: [Edited: "Personal Information"] New address: [Edited: "Personal Informa
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