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We have had terrible service with switching to Xfinity stream from cable service. Every person that we've talked to or has come out to our home provides a different answer, says they fixed the issue and we're still having multiple problems! Customer service has not been knowledable or of good qualit
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Xfinity Stream Website
News Ch5
Bring back News channel 5on CBS or provide a rebate to our bill.
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Channels and Programming
@user_7vfnqi I’m sorry to hear of your billing concerns. Our team is here to help. As a friendly reminder your Xfinity App is a great resource to check your bill and charges. I have a link from our Help and Support page that goes into how to re
Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal
i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?
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user_j0lw6l since you received a cancellation confirmation you will be fine! But we can double-check the account for you. Just send us a direct message when you have a moment. You can use the Direct Messaging icon at the top of the page to send your
Impossible to Cancel Account
How do you cancel service with Xfinity? I have talked to a rep, received a cancellation confirmation email but am still getting invoices for service.
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@user_3fz0ra This is a a great question. I myself have run int this as well with multiple email addresses. My apologies at this time the system will only allow one number per username.
I only have one phone#
I have two email accounts but only one phone , Xfinity won’t let me use my phone number for both, how do I resolve this?
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user_93hjri I appreciate you taking the time to reach out. I know that I love being able to see who is calling on my TV before I get up to answer the phone. I'm happy to help you with getting the caller ID working again. I will need to access the acc
Incoming caller ID on TV not working
We had incoming caller ID on our TV before we received a new modem. Can you please set it up.
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user_x2tzyr Thank you for confirming that information for us, are you using an Xfinity gateway or your own modem? Also, is there a stand-alone router in use?
Constant Latency Issues
Internet Often Drops out, latency is terrible and can't play any games. Often disconnecting or lag spiking where anything is unplayable. streaming is ok but sometimes can lag. During the day when trying to work, calls often drop and connection is not reliable. here's some diagnostics (Channel 20 is
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English53 I completely understand why you’d want a little more certainty around the timing, especially when your inbox is already running so close to full. It’s absolutely reasonable to want to plan ahead. At this time, there isn’t
Will I recieve a notification *BY EMAIL* when it is time for me to migrate my Comcast.net email to Yahoo?
The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo
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@user_tm4axu Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear you aren't able to log into your email. Our team is happy to help you, can you tell us a little more about what is happening when you try to l
Can't Log Into Email [Edited]
I can’t log into my email [Edited Subject to remove personal information - email address]
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Impossible to Cancel Account
How do you cancel service with Xfinity? I have talked to a rep, received a cancellation confirmation email but am still getting invoices for service.
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Billing
Hi Jeff, theres no splitter connected to modem and coax wall outlet. There are, and yes we have tried swapping. The issues seem to affect all wired and wireless connections at once. And typically it happens more frequently in the evening, but it also
Constant Latency Issues
Internet Often Drops out, latency is terrible and can't play any games. Often disconnecting or lag spiking where anything is unplayable. streaming is ok but sometimes can lag. During the day when trying to work, calls often drop and connection is not reliable. here's some diagnostics (Channel 20 is
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What Abby means is Comcast/Xfinity's email servers are not equipped to generate or use "app passwords". Never have been, probably never will.
IMAP password
I keep getting a pop up that the IMAP Comcast password is incorrect. but it’s not
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Cancel
Sign up instant charge cancel no answer I’ve tried multiple times with record
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Customer Service
Cancel my service
As of 4/22 I am canceling all services for Xfinity call me with any questions
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Customer Service
Oh and I am going to report their unethical practices with billing and lack of response to our State Attorney's General's Office and the State Dept of Consumer Affairs
Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal
i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?
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My email folders didn’t transfer to the new yahoo mail
Missing my Comcast email folders didn’t transfer
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Devices
I wouldn't bother with a chat or even speaking to someone in a foreign country about anything related to Xfinity. They do not care. We have been overcharged monthly even with a request to fix the issue and nothing is ever done. We turned our equipme
Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal
i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?
Question
I only have one phone#
I have two email accounts but only one phone , Xfinity won’t let me use my phone number for both, how do I resolve this?
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Sign-In and Account Management
I will add my disappointment switching from my comcast.net email to yahoo. This was never presented as an irreversible change and I tried it because I though it would simplify my email experience since I already had a yahoo email account. Inst
user_x0oz0a
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Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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