Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (479.8K)
Golf Impact is the only game that I play against another player remotely in real time.
Internet drop outs every 10 to 15 minutes
Relocated my modem to 10 ft away behind one interior wall to no avail. I’ve exchanged my modem and had a service call. Internet still drops out every 5 to 10 minutes. Makes game play very frustrating. Gary [Edited: "Personal Information"]
Question
Hello Xfinity Support, My full name is [Edited: "Personal Information"]My service address is [Edited: "Personal Information"] I have two Xfinity accounts associated with this address, so I want to make sure the correct account is reviewed. The accoun
Unable to Cancel Account After Full Payment — Phone System Disconnects
I’m trying to close/cancel my Xfinity account, but the process has been extremely difficult. I paid the full balance today and received a payment confirmation. After that, I requested cancellation through Xfinity chat, but I was told cancellation could only be handled by Customer Service over the ph
Question
@user_sd0pb3 Thank you for making us aware you're still having issues with your cable and internet services even after the first tech visit. I would be more than happy to review your account to see what we can do to resolve this once and for all. Ple
Xfinity technician did not show up two days in a row
My customer service with xfinity has been nothing but frustration. My internet and cable have been going in and out since Saturday, May 23. A tech came out on Monday, May 25 and did get the internet and cable back up and running temporarily. But, both internet and cable would then go out sporadicall
Question
I have been having the same issue. I keep getting emails to activate Peacock Premium, but when I try, I get the following error: "We were unable to link Peacock to your Xfinity account. You may already have a Peacock subscription and first need to c
Cannot Activate Peacock Premium
I have tried multiple times to activate my free Peacock Premium Service. It shows up on the Streaming Service activation page but I get an error message saying please try later. This has been going on for months.
Question
@user_1e5940 you could direct bill to CC via the web site, but your billing would not be thru Xfinity and you run the risk of charges from both sides. But it does work.
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
Question
Thank you! Just sent a DM.
Your Xfinity account is already linked to another Peacock account.
I transferred services from one apartment to another. Peacock access was included as part of my internet subscription at both apartments . However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the
Question
@user_8gqaps There's nothing that techs or customer service agents can do about this because the boxes are programmed to revert to a standby screensaver (called nap mode) if there's been zero input to the cable box from the remote control for 4 hour
TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours
Ok, as stated above TV Box stops cable signal and goes to an Xfiniti advertising screen after 4 hours. I have wasted multiple times on chat with tech support. I have wasted 8 - 8 1/2 minutes on 5 separate calls to tech service, just to get past the completely UNHELPFUL AI chat bot that wants me to "
Question
chat with a real agent
I keep getting messages that i need to return equipment. I used my own router for 19 years I have nothing to return. how do i get the messages to stop. I dropped finity a month ago and told the agent on the phone he recognized that I had no equipment now i am in an endless loop of automated phone me
Question
•
Xfinity Stream Website
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity technician did not show up two days in a row
My customer service with xfinity has been nothing but frustration. My internet and cable have been going in and out since Saturday, May 23. A tech came out on Monday, May 25 and did get the internet and cable back up and running temporarily. But, both internet and cable would then go out sporadicall
Question
user_d235lf, I am sorry to hear you have not had a great experience with our automated system. No worries, I can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do
Unable to Cancel Account After Full Payment — Phone System Disconnects
I’m trying to close/cancel my Xfinity account, but the process has been extremely difficult. I paid the full balance today and received a payment confirmation. After that, I requested cancellation through Xfinity chat, but I was told cancellation could only be handled by Customer Service over the ph
Question
Call and text log with dates /times/numbers
Hi I am in a legal case and need to show dates/times and numbers of incoming text and calls from specific numbers. I no longer have service with Xfinity (it’s been more than a year). How do I obtain the records. Note: I do not need texted messages just dates/times and numbers. thank you
Question
•
Devices
I play chess, Wordle, Words with Friends with no problem. No other multiplayer games.
Internet drop outs every 10 to 15 minutes
Relocated my modem to 10 ft away behind one interior wall to no avail. I’ve exchanged my modem and had a service call. Internet still drops out every 5 to 10 minutes. Makes game play very frustrating. Gary [Edited: "Personal Information"]
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Why bill is so high after being told that I was being credited a week
We were having problems with our TVs for months until it got to a place that we could no longer watch TV as the screen pixelated made it impossible to see what was on all the TV screens. The technician came out to the house as it was determined that there was something at the house causing the issue
Question
Unable to Cancel Account After Full Payment — Phone System Disconnects
I’m trying to close/cancel my Xfinity account, but the process has been extremely difficult. I paid the full balance today and received a payment confirmation. After that, I requested cancellation through Xfinity chat, but I was told cancellation could only be handled by Customer Service over the ph
Question
•
Customer Service
user_r6epr9 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you haven't received a resolution yet. I would be more than happy to take a look and help with getting a ticket opened to resolve this for
Your Xfinity account is already linked to another Peacock account.
I transferred services from one apartment to another. Peacock access was included as part of my internet subscription at both apartments . However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the
Question
slypig Thank you again for the feedback and for taking the time out of your day to work with us. If you do desire to have any help or investigation completed on your account just let us know.
Bait and Switch
I am posting this because what I experienced with Xfinity today is beyond unacceptable. This was not a “miscommunication.” This was not a “mistake.” This was a systemic failure across multiple departments, where reps ignored documented proof, denied their own company’s offers, and repeatedly tried t
Question
user_iq8skz Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to review your account to make sure everything is in order on your account. To get started, please send a direct message with your full name and your
Equipment
I closed my account because we moved out of state and returned equipment through UPS. I need to verify equipment was received. Thank you [Edited: "Personal Information"]
Question
Your Xfinity account is already linked to another Peacock account.
I transferred services from one apartment to another. Peacock access was included as part of my internet subscription at both apartments . However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the
Question
•
Customer Service
Good morning @user_clwl1d. Are you still having issues with group messages?
XfinityRaf
commented
4 hours ago
to the conversation:
0
0
Group chats not available
When i tried to get in to my existing group messages some say unavailable and to open RCS chats. Xfinity mobile keeps saying connecting but never connects. These chats were working yesterday
Question