Xfinity Community Forum

@user_7h6nk7 I can see why you're frustrated and looking for a clear path forward. From what you've shared, it sounds like your Escalations contacts are the best resource at this point. They have the most visibility into the claim and are in the best

XfinityChristy

replied

4 hours ago

to the conversation:

0

U

Xfinity Fiber Installation Damaged My Driveway — Still No Resolution After Contractor Chain Passed Responsibility

I’m posting this publicly because I have spent a significant amount of time trying to resolve a property-damage issue through the proper channels, and I still do not have a clear resolution. During an Xfinity fiber installation project in my neighborhood, horizontal drilling was performed beneath my

Question

U

Outstanding support from rep Dimple

I sadly was not able to give feedback once the chat closed, but a rep named Dimple was an absolute joy to work with and was so kind. Thanks Dimple for brightening my day.

Question

•

Xfinity Compliments

12

2

0

@picknuitt I am sorry to hear you are having issues in my hometown! We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Ha

XfinityDena

replied

4 hours ago

to the conversation:

0

S

Terrible latency after Xfinity maintenence on 07/22

I'm hoping someone from Xfinity can help get this escalated because this appears to be a routing issue rather than a problem with my equipment. Recently, my latency to servers in Dallas, Chicago, and other central/eastern locations suddenly increased by roughly 20–30ms. Dallas used to be around 30–4

Question

Xfinity Member Celebration?

It comes up on my tv constantly so I clicked on it. You click learn more, it goes back to the main menu. You click perks, main menu, Discounts, main menu. Exclusives, main menu. So much for celebrating the members. And yes, I rebooted my tv. And yes, I could probably find it online but why should we

Question

•

X1

9

0

@user_2699 thank you for sending the direct message. When the prepaid cards expire before being used, I want to provide these helpful websites for the prepaid card teams, in case someone else happens to view this post:- My Prepaid Center: https://xfi

XfinityJustinC

replied

4 hours ago

to the conversation:

0

U

Debit card expired

Hello! My debit card for a closed account, expired before I was able to use it. Honestly I didn't think to look at an expiration date. is there anyway we can reissue another one?

Question

@XfinityLinda YW !

EG

replied

4 hours ago

to the conversation:

0

U

Transfer Service to Roommate

I’m moving, but my roommate is staying. I would like to transfer my account to her, so that she can keep our current service and equipment and have myself removed. Thank you.

Question

user_2aokhn Hi there! Our team would be happy to look into this for you. Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Cli

XfinityAirelle

commented

4 hours ago

to the conversation:

0

U

Fiber Line Burial

My fiber internet was installed a couple of weeks ago and there is a long cable that is still stretched through mine and my neighbors yards including a giant spool that is preventing several of us from mowing and also poses a large safety risk. Who can ensure there is a ticket and provide a timeline

Question

user_kmc3kz Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i

XfinityTommy

commented

4 hours ago

to the conversation:

0

U

Cannot pay online

Cannot pay on line or set up on line bill payment have to go in and pay cash sent an email to the ceo if thisis not taken care will go to a different service

Question

Hi there, @user_5vt30o. Thanks for reaching out to us here on the Community Forum. You should receive notification within 24 hours, typically. I can understand wanting to make sure. We would be happy to check and see what the status of your account i

XfinityFrank

commented

4 hours ago

to the conversation:

0

U

Account still active after cancelling in person

I went into the store the other day and was assured by your account rep that my account would be cancelled that day. I have not received any confirmation and still showing everything active on my account.

Question

U

@XfinityChristy Thank you for the response. I understand this is a public forum and that certain details may need to remain private, but I do want to clarify that the issue is not simply that I am waiting for an update. I have already been working

user_7h6nk7

replied

4 hours ago

to the conversation:

0

U

Xfinity Fiber Installation Damaged My Driveway — Still No Resolution After Contractor Chain Passed Responsibility

I’m posting this publicly because I have spent a significant amount of time trying to resolve a property-damage issue through the proper channels, and I still do not have a clear resolution. During an Xfinity fiber installation project in my neighborhood, horizontal drilling was performed beneath my

Question

user_5wcgd2 Are you attempting to access through a web browser or through a system like Outlook? Thank you so much for reaching out. Excited to help.

XfinityTommy

commented

4 hours ago

to the conversation:

0

U

Accessing my email [Edited]

I want my email. Xfinity made it impossible for me to access it. [Title Edited: "Personal Information"]

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

commented

4 hours ago

to the conversation:

0

U

Internet is very slow

Hi there, My internet speed has been very slow despite resetting modem and unpluging/replugging. Are there any other solutions to resolve this? We rely on the speed for work and so would really like some help. Thank you all!

Question

@user_r8sq4s Our team is here to help. We can send someone out for this. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located at the top r

XfinityKei

commented

4 hours ago

to the conversation:

0

U

Xfinity’s underground contractor

Xfinity’s underground contractor removed my existing pavers while burying my cable. They replaced them, but the pavers are now uneven and were not restored to their prior condition. I need this escalated as a property-restoration/property-damage issue and need the underground contractor to return an

Question

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your service interruption. I am sorry to hear that your service is still not restored. @user_061ybf, sometime when the electric power is restored to customers, doesn'

XfinityRoberto

commented

4 hours ago

to the conversation:

0

U

Outage

My internet service with xfinity is out since 8/11/26 since severe storm. Electric power restored 8/23/26 but no internet. Called xfinity and AI no help and live agents only say their is an outage in my area abd do not say what work is currently being done nor do they state when internet will be bac

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Xfinity’s underground contractor

Xfinity’s underground contractor removed my existing pavers while burying my cable. They replaced them, but the pavers are now uneven and were not restored to their prior condition. I need this escalated as a property-restoration/property-damage issue and need the underground contractor to return an

Question

@user_g20ftd Our team is here to help! Can you tell us more about what's going when you try to access your email? Are you seeing error messages or error codes? How are you accessing your emails? Are you using an app, email client etc?

XfinityKei

commented

4 hours ago

to the conversation:

0

U

Access to my comcast email [Edited]

I really need to access my comcast email and I haven't been able to [Title Edited: "Personal Information"]

Question

U

Internet is very slow

Hi there, My internet speed has been very slow despite resetting modem and unpluging/replugging. Are there any other solutions to resolve this? We rely on the speed for work and so would really like some help. Thank you all!

Question

•

Your Home Network

8

1

0

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Account still active after cancelling in person

I went into the store the other day and was assured by your account rep that my account would be cancelled that day. I have not received any confirmation and still showing everything active on my account.

Question

@user_ful1gi my team can help get your router connected to your network. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Cl

XfinityThomasC

replied

4 hours ago

to the conversation:

0

B

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

U

Access to my comcast email [Edited]

I really need to access my comcast email and I haven't been able to [Title Edited: "Personal Information"]

Question

•

Email

12

1

0