Xfinity Community Forum

Need Comcast sign-off on city public utility easement (PUE) form for pool construction

I'm a homeowner in Highland, Utah, working through my city's Utility Notification Form for a pool permit. I want to build a small structure to house pool equipment near a 10 ft public utility easement along my property line. My city won't approve the permit until every listed utility, including Comc

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Customer Service

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Thank you for letting us know, I would like to review your account and confirm the account details. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon loca

XfinityAbby

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12 hours ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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Best employee!

Veronika deserves a raise. I don’t often leave reviews, let alone track down to write a review. But I have to with her, she was crazy knowledgeable about any issue I came across. (There were quite a lot too and not all were normal “new service” issues either) I’ve had a Comcast email and worked with

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Xfinity Compliments

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I made the update nearly three months ago. And yes, when I made the update, I selected the new email as the preferred email address for all communications.

user_u67f7b

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12 hours ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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Hello user_ebmwd3, thanks so much for reaching out on our Xfinity Forums! Making changes to your schdueld or automatic payments is easy to do in the Xfinity App: Managing or Canceling Scheduled Payments Sign in to the Xfinity App

XfinityAlfonso

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12 hours ago

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Billing

I have a payment scheduled of $88.05 and I need to move it

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Hello @user_u67f7b thank you for reaching out on our community forum! I am glad to hear that you were able to get your email address updated. Did you also go in and select the new email as the preferred email address for all communications? There may

XfinityAbby

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12 hours ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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So my question really is, how do I stop emails from going to my old email address?

user_u67f7b

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12 hours ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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Clarification, the “Still unclaimed: Your Peacock Premium perk.” email went to BOTH email addresses

user_u67f7b

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12 hours ago

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back. Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”). How do I get these to my new email address? I have looked all over the site, including "Manage Xfin

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Sign-In and Account Management

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Billing

I have a payment scheduled of $88.05 and I need to move it

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Customer Service

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Thank you for this guidance! I'd not realized I could delete the iPhone email app. And I'd already created an icon on my home screen for the website itself, but hadn't set the browser to remember my password. Will try both of these suggestions.

sister_tech

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12 hours ago

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COMCAST.NET EMAIL PROBLEMS ON IPHONE

I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?

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@user_0pqd4r please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue. To send a "Direct Message" to Xfinity Support: Click "Sign In"

XfinityQuemekia

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12 hours ago

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wanting to transfer my phone from Xfinity to Verizon

I am writing to address an issue regarding the port-out of my phone number from Xfinity to Verizon. My activation attempt to port my current phone number to Verizon has been repeatedly blocked by an 'Incorrect Pin Number", always followed by a, "Incorrect Zip Code' error. I started this process back

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Hello @user_v547q5 thank you for reaching out on our community forum! Have you attempted any troubleshooting steps? Did you get any service interruption notices in the Xfinity app?

XfinityAbby

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12 hours ago

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Wifi

My WiFi is currently not connecting

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Hello again,I haven't heard anything for the past 2 days. I am running out of time before Verizon assigns me a new number. I sent you the info you requested. Please let me know if you all need more information regarding my account and situation. My p

user_0pqd4r

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12 hours ago

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wanting to transfer my phone from Xfinity to Verizon

I am writing to address an issue regarding the port-out of my phone number from Xfinity to Verizon. My activation attempt to port my current phone number to Verizon has been repeatedly blocked by an 'Incorrect Pin Number", always followed by a, "Incorrect Zip Code' error. I started this process back

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@user_2dffp9 Thanks for the update. Is the issue resolved?

XfinityCarolyn

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12 hours ago

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Peacock Premium

You sent me an email earlier today that says: "As a Diamond Xfinity member, you get Peacock Premium ($10.99/mo value) included at no extra cost.". So, I signed up for it. Just now, I received an from you saying that "Your updated service order is confirmed" with a line item for Peacock Premium for $

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Scam?

I received this email and I’m wondering if it’s a scam. Can you tell me? MyXfinity® We informed you last week of significant changes to our Privacy Policy, Security Policy, and Terms of Service. Older Comcast/Xfinity Mail platform versions will be retired on July 16, 2026, as part of these changes.

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Email

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I ended up calling, since that's easier than navigating your website.

user_2dffp9

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12 hours ago

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Peacock Premium

You sent me an email earlier today that says: "As a Diamond Xfinity member, you get Peacock Premium ($10.99/mo value) included at no extra cost.". So, I signed up for it. Just now, I received an from you saying that "Your updated service order is confirmed" with a line item for Peacock Premium for $

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@user_2dffp9 Thanks for reaching out to us about your Diamond membership. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full na

XfinityCarolyn

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12 hours ago

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Peacock Premium

You sent me an email earlier today that says: "As a Diamond Xfinity member, you get Peacock Premium ($10.99/mo value) included at no extra cost.". So, I signed up for it. Just now, I received an from you saying that "Your updated service order is confirmed" with a line item for Peacock Premium for $

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Thank you for updating us, user_a88625! We can certainly review this further and share the details with the appropriate team to help improve communication moving forward. Please send us a direct message so we can forward this information.

XfinityNatalie

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12 hours ago

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Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?

Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h

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How many people in my internethow

H ow many use my internet

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Your Home Network

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