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Roaming fraud charges
My experience with Xtendry Mobile has been one of the most frustrating and exhausting customer service experiences I’ve ever had. What should have been a simple issue turned into a long, drawn-out ordeal that left me feeling completely ignored, dismissed, and honestly regretting ever choosing this c
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Devices
I would like a transcript of a chat I had with a live agent
Hello! I had a live chat with an agent yesterday (04/17) and selected the option to have the transcript emailed to me after the chat terminated. I have not received the email (it's not in my spam folder). I also tried the option to print/PDF the transcript, but it would only serve me the first page
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Customer Service
@vittclan5 Thank you for reaching back out to us here on Forums. I know having full service is very important! I want to look into this further, so you can continue to enjoy your services. Please send us a direct chat message with your full name and
Service Issues since 3/24/26
We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w
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Sent a DM - looking forward to the reply there.
Home phone isn't working after weeks of attempts - please help!
I switched from Xfinity to Verizon back in late 2025 - they ported my home phone number [Edited: "Personal Information"], which I've had since the 1970's. All of my friends and family only know that number for me, and FiOS successfully ported it. I didn't like FiOs/Verizon and switched BACK to Xfini
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Thank you for those additional details. Did the second tech work inside your home at any point?
I was charged 100.00 fee for installation when i installed it myself
On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.
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Switching to Yahoo mail and can't even do it lol
It says xfinity is switching to yahoo mail, really don't see the point that, but when i tried to switch, and i put in my email nothing happens.
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Ongoing unresolved issues
Ongoing unresolved mobile device and billing. Ongoing for over three weeks and continuing. Calling daily for 3 weeks continuously . Problems never resolved just always told to continue to weeks to resolve. But the day never comes.
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Devices
Thanks for taking the time to post on our community forums, user_8ba674! Sorry to hear you're running into issues with your Xumo box. Our team would be more than happy to take a closer look to see how we can help! Please send us a direct message with
Xfinity Xumo Box Stuck On Settings, Account Not Linking
Like others with this problem, I recently moved house. I went to power up my Xumo streaming box to watch television, whatever. It was working on the first night, my internet was being funky, but I was still able to watch a couple episodes of True Blood (2/10 wouldn’t recommend) but then my internet
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Greetings @user_t6e254! Be sure your device is eligible to be unlocked. How To Unlock My Xfinity Phone If your device is eligible, you can obtain your pin using the Xfinity app. Sign In: Log in to the Xfinity app. Select the Line: Go to the&
Tranfer mobile pin number
PIN number yes im trying to get my tranfer mobile pin number to trenfer my phone number
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Hey user_vrds6w, sorry to hear you're still having issues! Have you ensured that the Xfinity App is up-to-date, or tried uninstalling and reinstalling the app?
Router Admin Tool is disabled
I tried to enable the Router Admin tool from the Xfinity app but I don't see options listed on step 2. Allow Admin Tool access (toggle ON) If you need to access the Admin Tool, use the following instructions to enable access. Visit the WiFi tab in the Xfinity app. Select View WiFi equipment and open
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user_v4lmha - You’ve come to the right place for support—I’m happy to help. If you’ve forgotten your Xfinity password, you can reset it anytime here. If you already know your password and just need to change or update it, you
I need help setting up my phone
I can not remember any of my passwords. I have factory reset my phone & I still can NOT get in. I need someone that can help me get past the phone User passcodes/words.
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I picked up and installed the modem/router myself. After installation, I was getting slow download speeds and very slow upload speeds so I notified Comcast about the issue. After restarting the router/modem several times, the tech recommended that I
I was charged 100.00 fee for installation when i installed it myself
On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.
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It's important to us that you're able to get the most out of your Xfinity intenret, user_0e3958. Could you share a bit more about what you’re experiencing right now, along with any troubleshooting steps you’ve already tried? That will hel
Throttling for many months
Before 4:30pm [Image removal: "Personal information"] After 4:30pm [Image removal: "Personal information"] Comcast what say you? You're billing be for full service delivering less than 25%
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NBC in palm beach county
I thought Comcast owned xfinity and NBC. I am not sure how xfinity eliminating NBC in Palm Beach County Florida is in their advantage while they have a contract battle with local station owners. In addition to reducing their service to customers with no credit allowances. Poor business move for Xfin
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Customer Service
I'm sorry to hear that you had such a negative experience. Our team would love to see how we can help! Please send us a direct message with your full name and service address, and we'll dig in! Here are detailed steps to direct message us: • Cli
Xfinity employee fraud
I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa
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Happy to help, Anon170592! Just to confirm if you click Add condition to choose the criteria you want to filter, does it show attachment from the list?
filter rule for attachments
Is there a way to create a filter rule that moves emails to a folder if they contain a specific type of attachment (e.g. .gpx)?
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Hello I did talk to the manager where I purchased the phone about the situation, but he said it been done so nothing he can do to help me, basically he allows his employees to fraud people. Period
Xfinity employee fraud
I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa
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Hi @user_paohe3, thank you for posting to our Xfinity Forum Community! We can definitely help clarify what you’re seeing. What’s happening is expected behavior when an email is moved or copied to a folder instead of being fully moved: -
XfinityMelinda
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email sorting
I put an email to a specific folder, but copy stays in inbox. If i then delete copy in inbox, it deletes the copy in folder. how can i delete from inbox but keep in folder?
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