Xfinity Community Forum

Hello, @user_3a62gy thank you for reaching out over Xfinity Forum. That is a great question, and definitely understand wanting to be kept up to date if there are any changes in the migration process/links in the future. I'd recommend saving this

XfinityJustinC

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3 hours ago

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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Cancellation of the current contract

I would like to cancel the current contact on May 18th because I am leaving the U.S.

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Customer Service

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Good afternoon @user_erzcw7, and thank you for reaching out to us on our community forums—we appreciate you taking the time to contact us. I understand you have concerns regarding the cancellation of your account and your billing, and we&rsquo

XfinityAlyssaA

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4 hours ago

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Cancel service

I cancelled service for [Edited: "Personal Information"] and I got a charge for 559 i need someone to cancel this service only for this address only if I can get an all back

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@user_f6ckzq Thank you for reaching out to us on Forums, We would like to look into helping with your requested modifications. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To

XfinityKam

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4 hours ago

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FOLLOW-UP: Service Modification for Account #[Edited] (Estate of [Edited)

Account Information: Account Number: [Edited: "Personal Information"] Service Address: [Edited: "Personal Information"] Estate Status: Death Certificate and Appointment of Co-Trustee already submitted via Xfinity Bereavement Portal. To the Xfinity Support Team, I am writing to provide specific instr

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Marking underground cables

I need to dig parts in my backyard to divert rain water away from my home. There I can see a Comcast cable buried into the ground near the area. I need it marked. I put in a JULIE ticket and it was marked as not a conflict but that is incorrect.

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Customer Service

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Fiber line burial

When will my fiber line be buried? I keep having to move it to access my shed.

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Customer Service

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Cancel service

I cancelled service for [Edited: "Personal Information"] and I got a charge for 559 i need someone to cancel this service only for this address only if I can get an all back

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Customer Service

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Howdy user_luf261! I definitely want to make sure you're able to take advantage of the Xfinity app with all its great features for account management, so I appreciate you dropping by to let us know about the issues you're experiencing with it. If you

XfinitySeth

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4 hours ago

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Duplicate accounts

I can log into Xfinity with two different accounts and I believe it is causing issues using the app on my phone. When I login and attempt to navigate to Accounts, I get an error. Can you please help?

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Hey there user_uazlca, we appreciate you bringing this to our attention here on the community forums! First, I'd like to say thank you for your service! You're absolutely correct and early termination fees are to be waived military transfers, deploym

XfinitySean

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4 hours ago

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ETF for Military moving on orders. SCRA violation

I had to cancel my service due to receiving orders to an area that doesn’t not have xfinity. I provided my orders and was told no ETF would be assessed; I paid the balance on my account and moved. I have now received multiple bills for an ETF after which I call and am told it is taken care of due to

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NBC / Scripp news

Please bring back NBC, we are paying for channels that we are not able to view. We deserve a refund for the time with out these channels.

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Channels and Programming

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user_gzhh7f Welcome to our community forum! I live on a tight budget and understand how important it is to keep monthly bills at a reasonable level. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right cor

XfinityEmilyB

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4 hours ago

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My bill is OUT OF CONTROL HIGH!!!

My Xfinity bill is crazy expensive I’m paying $500 for cable Internet and a telephone that I don’t ever use. I’ve got Xfinity mobile to try and help bring my price down and there are so many other providers who can beat this price I feel I have no alternative, but to get rid of all of your services

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Hi, @user_ojh3x5! Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the en

XfinityRay

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4 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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ETF for Military moving on orders. SCRA violation

I had to cancel my service due to receiving orders to an area that doesn’t not have xfinity. I provided my orders and was told no ETF would be assessed; I paid the balance on my account and moved. I have now received multiple bills for an ETF after which I call and am told it is taken care of due to

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Billing

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Enough all ready, please return wptv. Note: This comment was created from a merged conversation originally titled Return wptv

user_ojh3x5

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4 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

user_j67uxz, hello there and thanks for reaching out. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct

XfinityQue

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4 hours ago

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I want to cancel my internet

I want to cancel my internet services

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direct messaging

can't find the direct messaging icon on top right of screen

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Getting Started

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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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MY payment is not showing

The payment I mailed on March 28th is not showing on my account. I tried to go online to pay and I am getting an error message

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FOLLOW-UP: Service Modification for Account #[Edited] (Estate of [Edited)

Account Information: Account Number: [Edited: "Personal Information"] Service Address: [Edited: "Personal Information"] Estate Status: Death Certificate and Appointment of Co-Trustee already submitted via Xfinity Bereavement Portal. To the Xfinity Support Team, I am writing to provide specific instr

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Duplicate accounts

I can log into Xfinity with two different accounts and I believe it is causing issues using the app on my phone. When I login and attempt to navigate to Accounts, I get an error. Can you please help?

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Concern moved here to the E-mail help section for assistance.

EG

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4 hours ago

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Need New email @comcast.net

I need a previous email address @comcast.net reestablished. An application I use had an old comcast.net email address assigned to it. That application has been hacked and now I need to receive a recovery email address @that old email address.

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