Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (492K)
Thank you for the additional information. We suggest going here (https://spa.xfinity.com/report) to report the issue with the service. This submission will go to our Customer Security Assurance Team; they can investigate further to see if everything
advanced security
I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items shou
Question
If you don't get agreement you guys are at fault for not getting it done and millions of people will cancel there Xfinity does the CEO of Xfinity realize that???? Also we as customers realize that the prize may go up the best thing to do is make NFL
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
Question
No Answer
Just received this text.Spoke with agent on chat about this message being sent through Xfinity text thread and was only assured no outstanding payment was due.Asked several times if this is a security issue..no reply Your Xfinity payment is overdue. Please pay now to avoid any applicable fees https:
Question
•
Billing
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Add Spouse name on the internet bills
Hi everyone, I'm trying to use our Xfinity bill as proof of residency for my spouse. She's already been added to my Xfinity account as an Account Manager, but her name doesn't appear on the monthly bill. Has anyone successfully had a spouse's name added to the billing statement? If so, what was the
Question
Comcast email
I keep getting this message: Please work with your primary account holder to reset your password. We are unable to change your password because there is not an eligible verified mobile number or email on file; you will need the Primary account holder to make the change for you. Once you've reset, pl
Question
•
Add Spouse name on the internet bills
Hi everyone, I'm trying to use our Xfinity bill as proof of residency for my spouse. She's already been added to my Xfinity account as an Account Manager, but her name doesn't appear on the monthly bill. Has anyone successfully had a spouse's name added to the billing statement? If so, what was the
Question
•
Billing
Like I said, I don't have any options on the Advanced Security screen other than to turn it off when it's on or turn it on when it's off. Here is a screen shot from my phone.
advanced security
I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items shou
Question
Hello @user_gthf9g The incentive site is usually the most accurate site to determine the reward status. In the case of these gift cards the requirements are usually keep the service in good standing for 90 days and then the gift cards are delivered a
incentive tracker
I switched our phones to Xfinity and was told about the 200 gift card. It has been over 3 months but I have not received anything. I have tried to look it up under the incentive website and it shows it has been less then 10 days...?? I have done this a few times and still the same answer. What do I
Question
I have the same problem. I can't get an easy answer on how to update my automatic payment.
I need to change my payment card payment on my Xfinity phone I’ll
I have automatic payment on my iPhone and I need to change my payment information
Question
Good morning @user_i8qb0l, and thanks for reaching out on the community forums, I hope this message finds you well. You have come to the right place for assistance with updating your payment method for your automatic payments. That can be done either
Payment change
I have a new card and want to use it for my automatic payment. The card I have been using for automatic payment has expired.
Question
user_fuuvjb, let's take a look at your account. Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Click "Sign In" if necessary. 2. Click the “Direct Messaging” icon. 3. Click the &l
Need main box fixed but can’t talk to live agent
I get an automated message that there’s an outage at my house but my internet and 2 other boxes are fine. When I call, I can’t talk to a live agent because they say there’s an outage. There is NO outage and I just need an agent to restart my main box.
Question
@user_c3mvlj You can also view your Xfinity bill online at xfinity.com after logging in with your Xfinity ID. From Billing & Pay from the top menu, choose View Bill & Transaction History. Select Bill Details screen to see more
No billing assistance is available on app
I have a new charge on my account that I cannot identify. You Xfinity Assistant asks the same questions over and over again and there is no way to connect with an agent. This is the worse customer service of any company I know.!
Question
A few months ago my mobile Xfinity App would not load on the email page. I spent hours and days trying to have representatives troubleshoot the problem. Finally, my issue was escalated. After another week the problem resolved. Now,
user_co12ik
commented
4 hours ago
to the conversation:
0
0
Email won't load on app
When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.
Question