Xfinity Community Forum

user_g63p4r Thank you for letting me know. For the future, we do have a Move process to help make taking your services with you easy. In that case, you more than likely have two separate accounts set up one for your old address and one for your new.

XfinityAmandaB

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8 hours ago

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Cancel my internet service

I moved into an apartment that already has an Xfinity wifi modem installed so I had to set that one up. How do I end my old one?

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Outage lasting more than 24 hours

I'm wondering why there's been an outage for 24+ hours in my area? I can't get a hold of any representative. I work remotely for my job and this is affecting my work, wages, and I might have to switch providers which is super disappointing.

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Customer Service

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Greetings, user_zsxg2z! Thanks for knocking on our XFINITY Community forum regarding the service interruption you have encountered. We understand it is never ideal when you have to experience an interruption, and we can assure you that our engineerin

XfinityNatalie

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8 hours ago

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12 hour outage and still going

With the technology available today, and with tools such as the Xfinity mobile app that can be used to communicate directly with customers, it is difficult to understand why timely and consistent updates are not provided during service outages. Effective communication during disruptions is essential

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Getting that same issue today (3/14/26) after just enrolling with Xfinity. I can login to the router at 10.0.0.1 but it says can only change SSID and password through the app. But when use the app, it says "Something went wrong." How can

user_8mb6g8

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8 hours ago

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Xfinity App something went wrong

When trying to change my SSID and password I get error something went wrong. I have tried restarting my router, unplugging my router, clearing cache and app data and uninstalling the app but I get the same error.

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I did it online myself and set up a whole new WiFi without thinking about transferring so I see both

user_g63p4r

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8 hours ago

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Cancel my internet service

I moved into an apartment that already has an Xfinity wifi modem installed so I had to set that one up. How do I end my old one?

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Hello Froggus_Maximus, thank you for reaching out in our Xfinity Community Forum. I will be happy to look into this and assist you. If you would, send our team a direct message with your full name, the name listed on the account (if different),

XfinityJeffB

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8 hours ago

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Still Being Charge For Service at an Address I no Longer Live at

I got a text from Xfinity telling me I have an overdue balance and apparently I have been getting charge for internet service at an address I no longer live at. When I moved a couple months ago, I was told my service would be disconnected.

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user_g63p4r Thank you for stopping in for help with your modem now that you moved to a Wi-Fi-ready location. That is a great question! Your services, like your name, account profile, and plan, should still be able to be moved if your community is not

XfinityAmandaB

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8 hours ago

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Cancel my internet service

I moved into an apartment that already has an Xfinity wifi modem installed so I had to set that one up. How do I end my old one?

Question

F

Still Being Charge For Service at an Address I no Longer Live at

I got a text from Xfinity telling me I have an overdue balance and apparently I have been getting charge for internet service at an address I no longer live at. When I moved a couple months ago, I was told my service would be disconnected.

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Billing

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Cancel my internet service

I moved into an apartment that already has an Xfinity wifi modem installed so I had to set that one up. How do I end my old one?

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Customer Service

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Have you also tried incognito mode? @user_982vtm

XfinityAbby

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8 hours ago

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MILITARY DISCOUNT

I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating

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@user_9rus6l, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes

XfinityChelseaB

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8 hours ago

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WiFi Modem Delivery

I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a +1 (833) 453-7008 when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver “Stephanie” never s

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silver_wolf Thank you so much for reaching out for help with your Xfinity Stream app. That would be frustrating to not be able to access any content without an error. The Stream app does depend on connecting to your account to verify content as well

XfinityAmandaB

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8 hours ago

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Xfinity Stream App

What has happened in the last few weeks?? Load times for tv streaming is absolutely ridiculous, and that's even if it will work, which is rare. Now I just keep getting error messages that say to try on-demand, which doesn't work either. It's impossible to load any recordings. I thought that maybe it

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Tried it delete the cache different browsers and even on a different phone and it didnt work

user_982vtm

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8 hours ago

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MILITARY DISCOUNT

I signed up for the military discount over a month ago and a new promotion that promised to lower my bill it increased it! plus they won’t give me the free mobile line for 2 years and the steam discounts that the military promotion includes. this is very frustrating

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12 hour outage and still going

With the technology available today, and with tools such as the Xfinity mobile app that can be used to communicate directly with customers, it is difficult to understand why timely and consistent updates are not provided during service outages. Effective communication during disruptions is essential

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Customer Service

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@user_8y368j thank you for letting us know! I am glad to hear it seems to be working now, keep us updated on how your services are working in a few hours!

XfinityAbby

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8 hours ago

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one channel - high errors - new modem

switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ

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customer service number

Hi, My name is Elizabeth Rafferty and I live at 8 Nairn Road in Pocasset MA and I cannot get logged in no matter how hard I try. I try to reset my password and get a code on my mobile and immediately put it in and ALAS it does not work!!!!! What is going ON???? I want to approve adding Netflix and H

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Channels and Programming

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I used to have mg7550. Zero errors for months. Then comcast did some maintenance in the neighborhood overnight a few weeks ago. Had many UnCorr errors. Comcast thought it might be old modem. So I now have mg8720 (docsis 3.1) Thru reddit m

user_8y368j

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8 hours ago

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one channel - high errors - new modem

switched mg7550 for mg8702 - worked with reddit mod_mail until got banned by reddit somehow. see https://imgur.com/i9tyku5 As of march 10 reboot I had zero errors https://imgur.com/4R06sAZ

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