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user_acknb4, Thank you for reaching out and creating a new post. I understand you are having some trouble accessing your call history. Based on the message you get, it could be due to your user role. Are you currently listed as the Primary or Ma

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Voice Portal Doesn’t Show Anything

I’m trying to check my call history and it says to log in the voice portal. I do that and it doesn’t show any of the features it is supposed to. There is just an informational text bubble and a link to “learn more about Xfinity voice”. When I click that it says “blocked by policy”. I really need my

Question

Hello @user_uk3t1m, can you share with me why you believe these lines need to be removed to a new pole?

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Request to Move Xfinity Lines to New Utility Pole – Pole #409391

I am requesting assistance with relocating Xfinity (Comcast) lines from an existing utility pole to a newly installed pole in Charleston, South Carolina. Pole

Question

Hey there, @user_x924y3, thanks for reaching out through Xfinity Forums regarding your damage complaint. We would be happy to help you with going over the claim details to get more information. Can you please send us a Direct Message with your full n

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Damage Complaint

My damage complaint continues to be closed without resolution 1 complaint open and closed Jan 30th second complaint open and closed Feb 2nd. I called again and they said they’re was a special ticket open for Feb 6th but still not resolved. I have pictures of the damage but I cannot find a way to sen

Question

Did you have a separate Peacock subscription previously?

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peacock premium

As with others, despite the free peacock premium subscription being activated (and Peacock noting that my subscription is being managed by Xfinity), I cannot access Peacock premium content. Please advise.

Question

Thanks for posting on our community forums, user_l3rckd. We can help investigate what's going on with the equipment. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.&n

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Xfinity keeps asking me to return equipment they never gave me

Hello! I canceled my Xfinity internet services and returned my equipment to an Xfinity store. I keep getting emails/texts asking me to return a cable box/cable equipment, but I never had cable service and was never given a cable box or cable equipment. Pls help :(

Question

Hello, I have the same issue. My DVR says I have eight recordings and is 33% full but there are literally zero recordings showing for me to watch.   I contacted customer support to no avail.  

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

Question

Want a different TV box

Technician replaced old box with a Pace XG2v2 which is not working well. Want s box with a DVR like the Pace XG1v4.

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Return [Edited]

Good afternoon, I returned the equipment and I would like to know if you will reimburse me for the amounts I paid twice, as I was paying two bills. I would also like to know why my account has a negative balance.

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Add to everything else, an additional 7 unrequested emails that are also bot responses giving more canned, useless information...

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

Question

Hello, I need to correct you on your last point: I DID NOT uninstall and reinstall the APP!!! We only discussed it, and I was hesitant to do that unless a last resort. I ended up doing NOTHING, and the problem corrected itself!  So again, uni

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3 hours ago

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Getting repeat notices about new device connected for the first time (Wife's phone)

I'm getting many emails and notices lately pertaining to my wife's phone saying that it's "connecting to the network for the first time". Today I even got one when she was at work, nowhere near home! I always get this, (below) but the phone name always has a different number after it, besides the -2

Question

I’m having same issue with peacock

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peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

Question

Hello, user_c2d! Thanks for bringing this important issue to our attention regarding the dropped calls you've been experiencing. I know how important it is to ensure you do not experience interrupted calls. You have reached our Digital Care team who

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Phone calls dropping/no signal

My calls drop in the middle of calls or the caller automatically gets voicemail and my phone doesn’t ring at all. I have reached out to Xfinity but only get the chat assistant. I want a real person!! This is so frustrating

Question

I’m having same issue only with peacock

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peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

Question

That's definitely unfortunate to hear that you were told something was going to happen and it didn't @user_ibw95g, I would definitely be frustrated by that as well. Our team will be happy to circle back with you tomorrow evening to see how the appoin

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Internet drops several times a day and has for several weeks

This is getting ridiculous, we work from home and multiple times a day our internet drops. It says no outages in our area but when we do the check service to house, it says to restart modem. Cable box is wide open, wires exposed, live in cold climate, lots of moisture, this needs to be fixed, replac

Question

Getting scammed on a trade-in

I completed my trade-in within a week of getting the return label sent to me by Xfinity and am pretty much scammed out of $700. USPS tracking for the device shows it was lost since November and they refuse to approve a claim on the device. Xfinity has had multiple open tickets with me regarding this

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Hey there rshustitzky, thanks for taking the time to post on our community forums! While the change to Yahoo Mail is encouraged, it is not mandatory, so you can continue to use your email as is if you prefer. This is an upgrade we are offering custom

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Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio

Question

I did not receive a reply. Thanks 

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Multiple Issues with Trade in after 2 months

I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se

Question

Thanks for your response, user_mo75oj. We replied to your private message on DM. Would you mind meeting us there again? Thank you.  

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Emergency damage claim treated like it's nothing

On Tuesday, February 3, 2026, a crew contracted by Xfinity was working on my street, including my yard. They seemed to do what they needed to do then left. Late in the evening Thursday, February 5, 2026, my washing machine shut off before it finished its cycle. I walked into my master bathroom on th

Question

Hi there, @user_cy09jv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your service. Please be assured you reached the right person

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no phone service with new modem

I have no dial tone after installing new modem. I have tried all the fixes that the Chat bot suggests multiple times and tried installing a new cord to no avail. Both myself and my wife are elderly and need a phone line for safety. Our cell signal is very weak. Please help!

Question

As an added bonus, I have now received 16 unwanted robo-texts referring me to courses of action that have NOTHING to do with my issue. As well as two additional call backs to tell me that they are unable to help me further...maybe they should have an

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

Question

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