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Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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You can change your email password on our website. Here is a link Reset your Xfinity ID password
comcast.net email account settings password
xfinity made me change my account id password but now my default email account in windows live mail does not accept either the old password or the new one. How do I edit my email account info?
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JJAX904 Thanks for reaching out to us for help today with a new offer. I want to be as transparent as possible right away as well. I can review the account to see what promotions are currently available, but if the one mentioned isn't an option for m
Xfinity not honoring written offer made by CSR during service issue
I am requesting escalation regarding a written offer made to me by an Xfinity representative on Wednesday, September 16. For several days, my Internet service had been virtually unusable, running at approximately from 1 up to 5–7 Mbps. Two adults in our household work from home and depend on reliabl
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Hello @user_2d8faw, thank you for taking the time to leave a post. Sorry to hear about the unexpected increase in your monthly bill. I can certainly understand how concerning and frustrating it must be to see your bill increase without understanding
Bill increased suddenly by $50
Last month I paid $55 and then suddenly, without warning that a promotion was ending or that there would be any bill increase, I was charged $104 this month. I also haven’t received a bill statement since June so I can’t even check my bill statement to see why I’m suddenly paying almost double for m
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user_8cuw98 I'm not entirely sure if that's possible as this process is usually automated, but I'll be happy to take a look! When you can, please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click t
Unable to pay online—app says I must pay in person
Whenever I attempt to pay my Xfinity bill using the phone app, I see a message saying: "You'll need to make a payment in person. Please visit an Xfinity store near you." I hear this sometimes occurs when Xfinity's systems suspect fraud on an account however there is no fraud occurring with me. How c
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@user_zrf4lb Hello there! Thank you for reaching out to our Xfinity Forums regarding your Xfinity Mobile billing. I'd be happy to take a look, and see what's going on, and get you in the right direction for getting billing resolved. To begin, please
Money stolen for a phone I don’t have
I keep getting charged for a cell phone that I never received. The phone was sent back to Comcast by whoever they use as a delivery person. My apartment complex would not receive it so it was sent back never received at first. I received a refund for $122 then all of a sudden I saw a charge on my ac
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Good morning, @user_pg30a1. That all sounds frustrating. Our team would be happy to review the account and any notes by the technicians after the recent appointments. Please send us a DM with your full name and address to Xfinity Support. To s
Service interruption and unnecessary expense
On Thursday September 10 Xfinity came to my neighbors address at [Edited: "Personal Information"] to fix their cable line. As they were working on my neighbors house our own internet went out. I discovered that our cable line was not even connected at the box, and that the cable appeared to have bee
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Low hanging cable wire
There is a low hanging cable wire out in front of my house because of a new EVERSOURCE pole that was installed. The wire can be touched
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Customer Service
Hey @user_ta93ai , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your billing statement. We will be happy to take a look and make sure that the paper bill s
Where is my paper bill
Saw my bill online. It said I did not pay my last bill. I’m signed up to receive paper bills and I did not receive the last one. I pay immediately when I receive one. please forward me paper bills for last month and this month and I will submit payments.
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user_sl6kl4 Hello! Thank you for reaching out to us here on our Community Forum. We believe the company you are referring to is an Outside Credit Agency. We would suggest calling them at (800)377-7723 if you intend to make a payment. Once a credit ag
Payment
Hello, can I make my payment on the website instead of with the Harris and Harris company my bill went to?
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@user_ad8d0c Hi there! Thanks for using our Forums, and we appreciate you taking the time out of your day to contact us. We are happy to work with you to see how we can help with your cable card. To get started we will need to have you send us a DM s
Tivo Edge with CableCard needs re-pairing
I have a Tivo Edge with a Motorola CableCard. I am not getting any cable tv channels. The message on all of them is "This channel is not authorized. Contact your provider for more information. V58" The Conditional Access page shows Val: I state, and the CableCard pairing page says "Information is no
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Hi user_imjsz3! We appreciate you reaching out to us about this open and hazardous pedestal. My team is here to help and can absolutely submit a ticket for this. Please send us a Direct Message. Here are the detailed steps to direct message us:
Exposed cables/connections coming from pedestal
The Xfinity pedestal located inside my fenced backyard is currently completely open with the cover removed and internal cabling exposed. I have two young children and a dog who regularly use this backyard. I have photos and need this routed to Tech Ops/maintenance to have the equipment secured as so
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@user_kimswa Thank you for making us aware of this upload discrepancy you're experiencing when trying to update your account online. I would be more than happy to review your account to see what's going on. To be able to discuss account specifics, pl
Upgrading to 2 Gig tier—Broadband Facts says 250 Mbps upload, but checkout cart defaults to 35 Mbps (Active Mid-Split Node)
Hello, I am looking to upgrade my plan to the 2 Gig tier, but I am running into a billing system profile mismatch that I need help resolving before completing the order. My local neighborhood node has already been successfully upgraded to the Next-Gen Mid-Split infrastructure—in fact, my current gat
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My Xfinity Bill
Why am I receiving a late Fee when my bill is set on automatic payment?
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Getting Started
user_p7c6hz Thanks for reaching out to us for assistance with an install request. Are you referring to a new cable outlet to be installed in a new location in the home, or do you mean a coax line within the wall of the home? I need to confirm, as the
Technician support coaxial install installation
Hello, I need support from a technician to install a coaxial wire in my home. How do I initiate that? Who should I contact to install that?
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@XfinityBenjaminM Hey BenjaminM, thanks for replying. Is there anything that I can do on my end to restore access to the app pay feature or do I have to just wait an indefinite amount of time?
Unable to pay online—app says I must pay in person
Whenever I attempt to pay my Xfinity bill using the phone app, I see a message saying: "You'll need to make a payment in person. Please visit an Xfinity store near you." I hear this sometimes occurs when Xfinity's systems suspect fraud on an account however there is no fraud occurring with me. How c
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user_4qlml7, Hi there! Thanks for reaching out. I can completely understand your frustration, and I'm sorry you've had such a difficult time finding the support you need. While our Community Forums provide another avenue for customers to connect with
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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Good morning @user_3jvwyq we'd be happy to review your account with you and answer any questions you have after we complete a quick account verification. Please send us a DM with your full name and address to Xfinity Support. To send a direct message
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Request for Written Confirmation of Account Closure
Dear Xfinity Support Team, I have already paid my carrier bill and cleared all outstanding dues. After receiving confirmation from your agent, we transferred our phone numbers to other networks. However, I am still seeing two scheduled bills: $95.29 – October 8, 2026 $11.99 – November 7, 2026 I rece
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