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these are assigned by MSO on my modem, I will try x,x,76.76 when I can, thanks for the info
dns issues
Comcast National DNS servers are unable to cope with requests, this statred in Atlanta december 2025, Daily I get up to 30000 corrected errors, T3 timeouts and rebooting my modem manually I sometimes have to do it multiple times. as DHCP fails Looking deeper into the issue my packets are getting los
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@user_avzme1 @Again thank you for taking time out to let me know where I might find my emails thought that thunderbird would be the right one, oh well I tried your suggestion and to no follow through it did not work, the folder that i had m
I accidentally trashed emails from a folder and would like to recover them. Is there a way to do this?
I have tried the trash option, and then the profiles option, it was a sub folder with old emails in there and I thought it was my junk folder but tried all the options in reading off the internet thought that I could get a hold of a person and they could resend my emails back to me, but then I just
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Hi there, @user_14mvn2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a veteran, I first and foremost thank you for your service, welcome home! I can most definitely escalat
Debt Recall dispute - Xfinity Support
Hello, I was deployed overseas and when i get back to the US I noticed that Xfinity put a debt collection on my account. I am respectfully request to pull this debt off my credit report history as this was already been paid and the collection agency cannot legally put a collection notice on my accou
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user_hf7hgv Thank you so much for letting us know you are in need of assistance with your NOW mobile billing. NOW services in general are going to have limited support from most teams since NOW services are supported using our NOW portal and chat hel
Requesting IMMEDIATE review
Hi, I need this escalated immediately. I have been dealing with an unresolved Xfinity/NOW Mobile issue for about a month, and I have already filed a Notice of Dispute. My NOW Mobile line ending in 4666 remains paused despite multiple payment attempts, support promises, refund tickets, escalation tic
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Peacock Premium Error
I am trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity
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Customer Service
rufus97, hello there and thanks for reaching out. I am excited to hear how easy things were for you. Seems like we should do some troubleshooting with you. I am happy to be of assistance. Can you please send us a DM? You can start by clicking th
tv through internet instead of cable box
On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl
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Thank you so much for bringing this to our attention @user_88iay9! Those boxes are called utility pedestals, they absolutely should be closed, secure. If you could send our team a direct message with your full name, the name listed on the account (if
Large green boxes and exposed wiring
What are they? we have several throughout the neighborhood. the boxes are NOT secure. They look like they should be covering the wiring, but they are NOT. They are unsightly. I have several photos and are happy to share.
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Debt Recall dispute - Xfinity Support
Hello, I was deployed overseas and when i get back to the US I noticed that Xfinity put a debt collection on my account. I am respectfully request to pull this debt off my credit report history as this was already been paid and the collection agency cannot legally put a collection notice on my accou
Question
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Billing
Requesting IMMEDIATE review
Hi, I need this escalated immediately. I have been dealing with an unresolved Xfinity/NOW Mobile issue for about a month, and I have already filed a Notice of Dispute. My NOW Mobile line ending in 4666 remains paused despite multiple payment attempts, support promises, refund tickets, escalation tic
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Customer Service
@user_zvzkbf Thanks for adding a post to the community. We know staying connected is important. Any licensed electrician company can perform a rewire for one or multiple units. A local crew that is licensed is all that we recommend, they are usually
Rewire problem
I was told I need a rewire. Problem is the team doesn’t know who to contact to get it done. I’ve been out of internet for 5 days and have zero clue when I’ll get it back. What am I paying $80 for if I can’t get accommodation for how long I’m out of internet and with no time line to restoration. All
Question
@XfinityAdrienne If I go to "My Xfinity" and look at upcoming charges (June), it still has charges for cable boxes, and no increase in internet speed. So I guess there will be no change in our monthly cost or the internet speed. Also, after t
tv through internet instead of cable box
On 4/25 and 26 we had no signal on TV. Callled, and Tech was able to send signal on 4/25, but not on 4/26, saying there was a problem with the box. (The box was only about 6 months old,) We did receive credit on our current bill. They sent a Tech to our home on 4/27, and he determined it was a probl
Question
... asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. ... Dozens of similar emails have been posted here. Such emails are scams. "Update" emails that have any sort of "do this or los
Suspicious email from Xfinity
I just got an email indicating its from xfinity but asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. I feel its a phishing mail but wondered if others are getting this too?
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Large green boxes and exposed wiring
What are they? we have several throughout the neighborhood. the boxes are NOT secure. They look like they should be covering the wiring, but they are NOT. They are unsightly. I have several photos and are happy to share.
Question
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Customer Service
Suspicious email from Xfinity
I just got an email indicating its from xfinity but asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. I feel its a phishing mail but wondered if others are getting this too?
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Hi user_8a6agc, thanks for stopping by the community forums, and for being with Xfinity as a customer for over 13 years! I hope you're taking advantage of all the perks that come with being a Diamond tier member in the Xfinity Membership program! I'm
complaint
I have been a customer for over 13 years. I have noticed customer service mostly chat are very unhelpful. they chat about different bonus and don ot get to the reason for my call. I have been checking out other company's to get better care and not be told ther is nothing they can do for me.
Question
Rewire problem
I was told I need a rewire. Problem is the team doesn’t know who to contact to get it done. I’ve been out of internet for 5 days and have zero clue when I’ll get it back. What am I paying $80 for if I can’t get accommodation for how long I’m out of internet and with no time line to restoration. All
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Customer Service
Hi there @user_3befgj. Did you already have a Peacock subscription tied to a different email address?
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Peacock Premium Error
I am trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity
Question