Xfinity Community Forum

user_lrvhb5 I can help provide some understanding on why your repair appointment got canceled. When there is a service interruption in an area, our repair teams are alerted, and will begin doing work in the area to get it resolved. A technician will

XfinityShawn

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5 hours ago

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I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately

My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1

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Hello @MGray81 thank you for reaching out on our community forum! I know how important it is to get this fully resolved and I would love to help. Please send us a direct message with your full name and service address so that we can assist you furth

XfinityAbby

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5 hours ago

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Overcharged for a line I never activated

Hey Xfinity, I have a billing issue. For the past 18 months, I have been charged for a second line I didn't ask for and Xfinity Care on a second device that I never ordered or received. This totals $67 a month of extra charges since November 2024. I have been trying to get it cancelled and the charg

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@XfinityShawn It says network issue. I want to cancel service immediately. I have already chosen another provider. Make arrangements to pick up your equipment. I am not placing any more calls and speaking with an AI bot. It'

user_lrvhb5

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5 hours ago

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I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately

My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1

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My problem didn’t solve any still have the problem without anyone contacting me Science one week ago.

user_ztwmkl

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5 hours ago

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Loyal customers for almost 10 years

I am very upset with Xfinity. I have been a loyal customer for more than 10 years, and I recently switched all four of my phone lines to Xfinity Mobile after a representative promised unlimited internet, unlimited international calling, and unlimited text messaging. Unfortunately, after making the s

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transfer xfinity membership tier

I recently cancelled my internet service when I moved in with my wife. When I called customer service to cancel my service, and in discussing the move, the representative mentioned I could transfer my rewards status to my wife (since I had platinum tier and she has gold tier) to get a better deal on

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Customer Service

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This is what is says verbatim, "Your Xfinity services at [Edited: "Personal Information"] may be unavailable due to an issue with our network. We're working to restore service as soon as possible. We apologize for any inconvenience." &nbs

user_lrvhb5

commented

5 hours ago

to the conversation:

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U

I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately

My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1

Question

xi6-a new from ebay

I have a TCL Google TV that does not have access to the Xfinity Streaming app. I have just returned all of my cable boxes to stop paying rent fees, and I was told the app would work. Since then, I got a new Xi6-A off eBay and tried to use that. When trying to get the box activated, I was told I woul

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X1

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Good afternoon @user_l0h3mq. To access your Comcast email, please visit the Xfinity Connect page. From there, sign in using your Xfinity ID (this can be your Comcast email address, a personal email address, or your mobile number) along with your pass

XfinityAlyssaA

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5 hours ago

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Comcast Email Login

How do I log into my comcast email?

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That's definitely odd, but I appreciate you clarifying! In that case I'd like to look at things a bit further on our end to see if we can help 👍 Please send us a direct chat message with your full name, the name listed on the account (if different),

XfinitySeth

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5 hours ago

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Free this week HBO Max: No 'Hacks"

Hi, My Xfinity guide shows that HBO Max is Free this Week to stream until Sunday, June 21. When I scroll down to Hit TV shows on HBO Max, the first show listed is Hacks. However, when I click on Hacks and try to watch it, I am taken to screens that say Launch HBO Max, and that I am required to subsc

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Comcast Email Login

How do I log into my comcast email?

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Sign-In and Account Management

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Debt recall

Hello Xfinity Support, I am looking for assistance with a formal debt recallfor a legacy account that was closed a while ago. I discovered that an outstanding final balance of $94.58 was forwarded to a third-party collection agency. I want to resolve this balance directly with Xfinity today. However

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Xfinity Stream Website

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user_lrvhb5 Do you see a service interruption or planned maintenance notification from the Xfinity app by any chance? If you still see one, then the repair team is already actively working in your area to get that resolved.

XfinityShawn

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6 hours ago

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I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately

My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1

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Overcharged for a line I never activated

Hey Xfinity, I have a billing issue. For the past 18 months, I have been charged for a second line I didn't ask for and Xfinity Care on a second device that I never ordered or received. This totals $67 a month of extra charges since November 2024. I have been trying to get it cancelled and the charg

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Billing

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user_fguslh thank you for reaching out today. We can definitely assist you in making changes to your account services today. Let's start by getting your account pulled up on our end. Please send us a direct message with your full name and complete s

XfinityMarcus

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6 hours ago

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Need to stop internet at my second home

I’ve been paying for internet at my second home after returning the equipment. I’m still living at billing address so I need to make sure service stops at [Edited: Customer Information]

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@user_p4zed7 Find your legal agreements and contract in your Xfinity account provides you a walkthrough on how to access it on xfinity.com otherwise you can use the direct link here. Xfinity currently no longer offers minimum-term contracts or ETFs(

XfinityBradM

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6 hours ago

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my current contract with xfinity

looking for contract cancellation policy

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Xfinity Seth, Thank you for your reply. I have been trying to access it exclusively through my Xfinity X1 box, using a couple methods: saying Free this Week into my remote; going to On Demand; going to the streaming app for HBO; and clicking on the F

user_43c189

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6 hours ago

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Free this week HBO Max: No 'Hacks"

Hi, My Xfinity guide shows that HBO Max is Free this Week to stream until Sunday, June 21. When I scroll down to Hit TV shows on HBO Max, the first show listed is Hacks. However, when I click on Hacks and try to watch it, I am taken to screens that say Launch HBO Max, and that I am required to subsc

Question

Thanks for checking in with us @user_htbsrm! If the account has been inactive for over a decade, the email address no longer exists in our system and can't be recovered. Xfinity deletes email accounts after 12-24 months of inactivity. If you have not

XfinityQuemekia

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6 hours ago

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Logging into old email

Hello! I am trying to log back into a very old comcast email that was used for my microsoft account. Is there any assistance I can get on this issue? I play on my xbox very frequently so I am unsure if this would label the email address active or not. The email is most likely roughly 10-15 years old

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I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately

My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1

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Customer Service

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Assistance requested

Debt recall for closed residential account balance

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Xfinity Stream Website

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Denied service due to past tenant debt

I picked up my modem Friday and installed it that very day. It worked perfectly all weekend until Monday night, it went out. It takes 10 calls to different numbers to even get a real person on the phone, all of which are only "technical support" and cannot help with the issue. You are then given the

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Customer Service

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