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Dangerous or Downed Wire
I am not an Xfinity customer at my current address. I do have an account with another property. However, I have called and reported a low hanging, Dangerous or Downed Wire cascading across my driveway for a month now. Delivery vans cannot get into my driveway, or larger vehicles. The wire hanging lo
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Wifi Installation issue
I've had a horrible experience with Xfinity Wifi installation and a utter lack of communcation. I moved into a brand new build apartment last week. Orginally, the wifi installation was supposed to be on Friday (8/7). The technician shows up and say up and determined that the unit requires a new line
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Your Home Network
Burry cable
I need my internet cable buried. They came out and only buried part of it
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Customer Service
Installation Appointment Scheduling Error – August 19, 10 AM–12 PM
I need help rescheduling my installation appointment. The Xfinity scheduling system is showing Wednesday, August 19, 2026, 10:00 AM–12:00 PM as available. When I select that time and confirm, however, Xfinity changes the appointment to a different time—sometimes three hours later—or to a different d
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Customer Service
Cancel xfinity essentials
Can't ever talk to anyone when you move to try and get everything up and going to much of a head ache talking to an automated system that doesn't even read back ur account numbers correctly when u type them in im going to switch to a new internet.. injust baid my bill which I obviously can't use the
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Customer Service
user_k3j4i6, Hi there. Thank you for bringing this to our attention. As someone who works from home and needs a reliable connection, I can absolutely understand how frustrating it would be to lose service after work was performed in your area, spend
No service
Your company was here in are park working on a issue unsure what it was. When they were done we had no service. Called was on the phone about 2 hours unsolved. Asked over 15 different times for a real person never got one then told they be out today between 330 and 5 pm now received a email that it'
Question
@user_0r9ker Thanks for reaching out. As a homeowner myself, I understand how concerning it would be to have a downed cable line on your property. Please send me a direct message, and I’ll be happy to open a ticket so we can get this resolved
Dangerous or Downed Wire
I am not an Xfinity customer at my current address. I do have an account with another property. However, I have called and reported a low hanging, Dangerous or Downed Wire cascading across my driveway for a month now. Delivery vans cannot get into my driveway, or larger vehicles. The wire hanging lo
Question
can i share my xfinity stream password with my kid in college
I have a daughter who is in college about 2 hours from our home. She doesn't watch television much but I would like to give her the option to be able to watch it. to relax. Am i able to share my Xfinity stream password with her? We currently are paying for Xfinity internet at her apartment. I dont t
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Xfinity Stream Website
No service
Your company was here in are park working on a issue unsure what it was. When they were done we had no service. Called was on the phone about 2 hours unsolved. Asked over 15 different times for a real person never got one then told they be out today between 330 and 5 pm now received a email that it'
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Customer Service
user_ntlspc Can you share what charge you are referring to for us to understand better. At this time we don't have any specific charge for just the NFL channel and redzone specifically, so a little more details would help me with my understanding of
Being charged for channels not offered.
Why am i being charged for nfl channel and redzone when you have no contract to offer the channel? Money for nothing.
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Dangerous or Downed Wire
I am not an Xfinity customer at my current address. I do have an account with another property. However, I have called and reported a low hanging, Dangerous or Downed Wire cascading across my driveway for a month now. Delivery vans cannot get into my driveway, or larger vehicles. The wire hanging lo
Question
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Customer Service
Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?
Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed
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Your Home Network
@user_1f4v6m I can help you get your services reconnected and up and working for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on the chat icon located
Payment Submitted after Disconnect due to No payment
Hi, our Xfinity internet service was disconnected due to a past-due balance. I have now paid the full amount, and I have a payment confirmation number. We already have the Xfinity equipment at the property and just need the existing internet service restored. There is currently a guest staying at th
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@user_p7bbjc - It appears this has been resolved! After confirming an escalation ticket was in place, we monitored the open work orders for several days. And as of this morning, we see a note that the line was officially buried on 8/7, wonderful! If
Bury cable line
Trying to get cable line buried. Keep making appointments but no technicians show up. Two missed appointments today alone.
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Payment Submitted after Disconnect due to No payment
Hi, our Xfinity internet service was disconnected due to a past-due balance. I have now paid the full amount, and I have a payment confirmation number. We already have the Xfinity equipment at the property and just need the existing internet service restored. There is currently a guest staying at th
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Customer Service
Internet flapping - has been going on for weeks
Recurring Xfinity connection flapping again this morning. This is a chronic issue, not a one-time modem problem. Reboots do not resolve it. I need someone to review the line/signal history and prior trouble reports rather than sending me through another gateway reboot. [Edited: "Personal Information
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Your Home Network
I’m here to say, well done Xfinity! You got the message and you understood the assignment. It took a long time; but you got there in the end, and service resumed on 8/10/2026. I had not seen the news so was very pleased this morning to see GMFB on ch
Does your retention department know they are on a deadline to restore NFL Network and RedZone?
Hello Xfinity! Does your retention department know they are on a hard deadline to restore the NFL Network and Red Zone PRIOR to the start of the NFL season this year? Please understand that your retention department has until September 9th, 2026 to restore access to the NFL Network and Red Zone. Thi
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Hello, @cmelching Let's review your accounts to make this right. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Sta
How do I get immediate credit for cancelled service?
I received an email confirmation as well as verbal over a support call that my service would be cancelled effective at the end of my current billing period. I was billed yet again for next month's service. Worse, I did a move request, and was billed and sent to collections instead of simply using th
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@user_5rr4ly Thanks for reaching out. I’m sorry for the inconvenience you’re experiencing with managing your appointment time. I’ll be happy to help reschedule your appointment for a time that works best for you. To get sta
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Installation Appointment Scheduling Error – August 19, 10 AM–12 PM
I need help rescheduling my installation appointment. The Xfinity scheduling system is showing Wednesday, August 19, 2026, 10:00 AM–12:00 PM as available. When I select that time and confirm, however, Xfinity changes the appointment to a different time—sometimes three hours later—or to a different d
Question