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trade in help
I'm having issues getting help from Xfinity for a trade in issue. I mailed in our phones on October 20th and xfinity shows 1 is being assessed, but that I never even mailed the other one. I have called 5 times, visited an xfinity store, used the chat bot and no one can help me. They keep claiming ev
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Devices
If you read the first post, it says the environment is Windows 10 and Firefox, which is the same case for me (xfinity.com/stream). It is on a PC, not any app or "Firefox streaming device". There is no app to reinstall. Additionally, the
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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@user_502219 I do apologize you’ve had to deal with this, especially after previously being told the fee would be waived. We can certainly understand your frustration with receiving conflicting information. Can you share which Xfinity team
Early termination fee waive
I canceled service when I moved to an area that doesn't accept xfinity anymore in April of 2025. I got a bill for early termination fee of $130, which I called about and the agent assured me they would waive. Suddenly in June 2026 I'm notified that my debt has been sent to a collector. I called Xfin
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ADDITIONAL FACTS: In my reference above stating, "Because I could no longer afford the higher mobile payments, I contacted Xfinity for assistance. A representative offered a one-time discount and assured me that I could continue calling each month fo
Attempt to Resolve Billing Issue and Unresolved Fraud Claim
I am requesting assistance from an Xfinity representative who can review my existing fraud complaint, investigate continued billing after my mobile number was transferred, and help bring this unresolved matter to a conclusion. If you need me to provide the Fraud Claim Number, let me know. Before beg
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Hi there, @user_6gxlg8. Thanks for reaching out to us here on the Community Forum. Any time service is interrupted it can be frustrating, but even more so when you work from home. I work from home as well, so I understand where you're coming from.&n
my Internet service has been going in and out for past 8 or 9 days
My Internet service has been going in and out for the past 8 or 9 days. When I call to check on it it says it has an outage in my area but then they say it's resolved, and then it goes out again the next day. At this point, I have many, many hours of service. I work from home do Zoom meetings, and i
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Unstable internet
For the past several weeks my internet connection drops multi per day (sometimes as many as 25 times) and buffers constantly when it is operational. Your useless chatbot identified there is an issue but can’t send a tech for over a month. How do I get you to actually fix the problem you are aware of
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Your Home Network
Months later and I'm still trying to redeem the Peacock subscription
I have used this forum multiple times to avail to redeem the Peacock subscription. However; I am giving this yet another chance before I truly say [Edited: “Profanity”] Xfinity. Upon logging in to the StreamStore website there is no link for me to redeem the subscription. There is a purple hyperlink
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Service Cancellation
I want to cancel my Xfinity Internet service effective 10/30/2026. I do not want a phone call or retention offers. Please process the cancellation through this messaging channel and confirm the termination date, final charges, and equipment-return requirements in writing.
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Hi there, @user_tyrzky. Seeing your bill change can certainly be frustrating, The most common reason that your bill would increase is because you may have come off of a promotional rate. In the spirit of transparency, we provide a listing of the acti
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
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@user_3bzg0y Thank you for making us aware that you continue to get billed even after requesting to have your account disconnected. I would be more than happy to review your account to see what I can do to get this resolved once and for all. To be ab
help with cancellation from years ago
I previously cancelled my xfinity service and continued to be billed. I called customer service and was repeatedly transferred from person to person until I was rudely hung up on. So the service was never officially cancelled even though I was told they would send me an email for the cancellation. T
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Hello @user_ca58k2 are you still experiencing this concern? Can you try restarting your box? If that is not helping let's try and restart your modem. Please let us know if that helps!
Xumo box setup
My xumo box set up is stuck on the “press the home button to refresh connection” and when I press that it just says “sorry no programs available
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@XfinityKassie Hey i really tried to do this but they wouldn't reply back to messages for twenty-thirty minutes so i got transferred to three different agents. All I managed over hours of trying was to continually be asked to verify my identity. Whe
Roaming Fees despite buying Global Pass
I accepted global pass as soon as I saw it on my phone but was still charged $97 in roaming fees. 1-they should do it sooner. 2-they should allow it for retroactively upon arrival into the country, it seems predatory to have it lag before it initiates.
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Rob from technical support was able to help me narrow down the issue slightly - he removed the hard bent end of the coaxial cable outdoors and regrounded it. It must be these were not the problem, as the issue persists: Channel ID
In-game control loss, frequent T3 time out
I have been experiencing severe in-game control loss over the past 4-8 weeks or so (real-time multiplayer games). The only real issue is this real-time response - downloading and uploading do not seem to suffer. I have removed all coaxial splitters from the house, dropped in a 3ghz barrel connector,
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You’re right. Updating the permit number or expiration doesn’t address the incorrect name on your certificate. You’ve confirmed your bill has the correct name and that a newly downloaded certificate still shows the previous owner.
alarm certificate hard coded to previous account holders name
hello, alarm certificate shows with previous owners name. I am the new owner and primary account holder. With the wrong name my insurance company will not accept it. I need this certificate updated to reflect my name. I need an official employee to send me a private message help me manually override
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I want to cancel my phone line with xfinity. But I moved to aniOther country
Hi, I moved to another country and I am not able to make calls internationally so I’m not able to reach Xfinity through phone. My issue is that I need to cancel my xfinity mobile plan.
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Plan
I need assistance with an unresolved Xfinity Mobile billing dispute.- 10-30-26
I was charged approximately $22 per month for a mobile line that was never activated or used. After multiple attempts to resolve this issue with customer service, I received only a $40 refund, while approximately $160 remains outstanding. I have already escalated this matter through the FCC and Cali
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Devices
Hello @user_3idxdl, and thank you for reaching out here on our Xfinity Community forums. You can check for and set up an eligible payment arrangement directly through the Xfinity app or Xfinity Assistant. Once signed in, review the payment options av
XfinityCliff
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Payment arrangements
I need to set up a payment arrangement
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