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@user_4tft88 I’m glad you were finally able to get an appointment scheduled! I’m sorry for all the frustration and repeated attempts it took to get this far. If you like, I can reach out to you after the appointment to make sure we got y
Packet Loss
I need to schedule a technician to come out and troubleshoot, but the AI assistant won't let me. I keep going through the same 'troubleshooting' and then when it starts to schedule an appointment it always says 'Sorry, something went wrong. Please try again." I've tried 5 times already over the phon
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URGENT: Immediate Executive Escalation Required
I have repeatedly contacted Xfinity regarding my unresolved mobile number unlocking/transfer issue, but despite multiple escalation tickets and follow-ups, no resolution or clear explanation has been provided. Even after receiving a call from customer service following my poor survey rating, I was a
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Devices
Hi there and welcome to Comcast @user_e195da. Thank you so much for reaching out to us regarding your line that got cut. You are in the right place and we are happy to assist you today. Is the cut line affecting your service?
Cut cable line
Construction workers had the lines marked and are installing a silt fence next door. They cut my cable line coming to my property. It needs to be splice back together. Per the construction workers it was supposed to be buried 18 inches and was only buried about four.
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Feel free to delete/close this. I was finally able to schedule one over the phone after many many many tries.
Packet Loss
I need to schedule a technician to come out and troubleshoot, but the AI assistant won't let me. I keep going through the same 'troubleshooting' and then when it starts to schedule an appointment it always says 'Sorry, something went wrong. Please try again." I've tried 5 times already over the phon
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Packet Loss
I need to schedule a technician to come out and troubleshoot, but the AI assistant won't let me. I keep going through the same 'troubleshooting' and then when it starts to schedule an appointment it always says 'Sorry, something went wrong. Please try again." I've tried 5 times already over the phon
Question
@XfinityRaul thank you. I did send a direct message and will wait to hear back
Monthly rate to increase, but want a lower rate
I communicate with Xfinity via the online chat option. While the employee was helpful, I am incredibly frustrated by the options. I can get a lower rate than even my current rate (before the increase) if I include my mobile phone in the plan. if I do not want to include my mobile phone in the plan,
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The same thing is happening to me. I'm planning to switch from Xfinity to another carrier, but I'm having trouble unlocking my phone, which I have already paid off. I'm not sure why Xfinity still hasn't unlocked my phone, especially since I've alread
Fully paid phone been told will be locked forever since moving service to other carrier
Been told by a representative today, my new iPhone 17 I bought from xfinity store which I paid in full will not be refunded or neither be unlocked since I moved my service from Xfinity Mobile to Verizon. They basically wanna force me to go back to xfinity otherwise I will not be able to use the phon
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Help with outdoor unit
Someone said that they were from Xfinity and lifted the outdoor unit up, but didn’t put it down, now the cables are exposed
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Customer Service
Xfinity stream
I have xfinity stream on my phone. I can't get cbs or fox . Says I have to watch it on my in home wifi. I have always been able to watch when I go away on my phone. Now I know I can't get some football and Masn unless I am in my home. So is xfinity having problems with some of these major networks.
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Xfinity Stream Website
Hello @N8TRU Thanks for reaching out to us on the forums! I'm sorry for this inconvenience and want to help. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Netgear CM3000 firwware issues
My Netgear CM3000 recently received firmware 6.0.1.04 that has known issues. Since receiving update upstream channel will not lock continually flashing and generating errors. Xfinity needs to either rollback to stable firmware or add a patch to stabilize connection.
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Your Home Network
Remove drop wire
I have a drop wire still connected from the back of my house to the line but now I have Quantum Fiber and I no longer need it. Could I schedule an appointment to have it removed. Thanks
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Customer Service
Have you checked your email and all the folders?
Xfinity Mobile Chat Agent Promised iPhone Duo Promo Without Payoff – Have Transcript Copy
On 10/17/26, I spoke with an Xfinity chat agent regarding my current phone situation. I am more than 50% paid off the IPhone 17 but do still have a balance. I wanted to take advantage of the $1,000 off the iPhone Duo. When I spoke to the agent, he said if I go to an Xfinity store that they would be
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@StockBoy Amen! You nailed it.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Upload speeds far below expected
I subscribe to Xfinity's 2 Gbps internet service in Baltimore, Maryland. My network equipment supports multi-gigabit throughput, including a DOCSIS 3.1 modem with a 2.5 GbE connection, a Unifi UDM7 router, and a wired 2.5 GbE client connection. Despite this, my measured download speeds consistently
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Your Home Network
Chiming in to say I'm having the same issue and have since last week.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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I am experiencing the same issue and get a location error when trying to watch NBC. It is on my Ipad, my MAC, and my tv with Firestick. So every device has the same error and this has never happened with NBC while traveling. Super frustr
Location Issue with Xfinity Stream App
I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I
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Cut cable line
Construction workers had the lines marked and are installing a silt fence next door. They cut my cable line coming to my property. It needs to be splice back together. Per the construction workers it was supposed to be buried 18 inches and was only buried about four.
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Customer Service
user_99t3hl Thank you for reaching out! We would be more than happy to have a service order created for you to have the Comcast cable drop removed from your location. Please send us a direct message, so we can collect your location information.
XfinityMartyR
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Remove drop wire
I have a drop wire still connected from the back of my house to the line but now I have Quantum Fiber and I no longer need it. Could I schedule an appointment to have it removed. Thanks
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