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I did through xfinity but when I log into it there is no longer an active subscription. I believe I only had peacock through my xfinity plan and it has since changed to this new bundle with peacock, netflix, and apple TV
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t
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Hey there, @user_f3shk0, thanks for reaching out through Xfinity Forums regarding your error on YouTube. We want you to be able to watch all of your favorite content through your box. Have you tried troubleshooting your internet connection to see if
Error code APPS 04036 when trying to connect to YouTube using voice remote
Other apps (Netflix, Prime) are working nornally, but for the last 3-4 days error code APPS 04036 pops up when I try to bring up YouTube. I have tried turning off and on, unplugging the box, and a system refresh.
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Thanks for confirming those details, @user_mtfl5a. Did you previously have a Peacock account at your current address or a different location?
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account. PPG_0017_20f003a". These are the steps I t
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Loyalty to an existing customer
As a customer or 26 years who likes our Comcast service, I am very frustrated that I can’t get the promotional pricing for internet at $50/ mo for 5 years. This is unfair and may cause me to switch to another provider. Don’t you want to retain old customers? I know from the press that you are losing
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Customer Service
Old version of the Xfinity Stream app on LG Content Store
The version of Xfinity Stream app on the LG Content Store is 1.14.4, last updated 10/11/2022. Clearly, this is an outdated version of your app. How do I get the latest version of this app onto the LG App Store so that I can install it on my TV? This 4 year old version works, but has a tendency to fr
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Xfinity Stream Website
Hi, @JimPColorado! Thank you for posting on the Xfinity Forums! I am glad that you were able to get this all fixed. The steps you posted in this thread will be helpful for others as well. We appreciate that you shared them with the community!
POP3 SSL handshake delay causing Outlook timeouts (0x8004210A) — IPv6 path appears slow
The following problem began for me at approximately 7:40 PM MST February 2, 2026 and persists today (February 3, 2026 4:00 PM MST.) Full disclosure - I had Copilot help with debugging this issue. After much work, it has arrived at a temporary solution for me. Below is the text that Copilot generated
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Hey I'm actually having this same issue. The XB8 modem from Xfinity works with all things in my home except the gaming system. Is there any way I can downgrade my modem to the old one since the new one has issues?
NAT Type and UPNP
so, I have an Xbox. I have a xb8 router and our internet is great. however, my NAT type keeps fluctuating between open and moderate making gaming laggy and disconnecting me from online games constantly. I reset the Xbox. I reset the router. I have run internet tests. Nothing is working. My internet
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user_31mel8 I'm glad to hear the phone has been unlocked. Our system will automatically cancel the account once the phone number is ported.
BYO has a SIM lock but Xfinity CS says number is unlocked
I have an iPhone 12Pro that was a BYO to Xfinity. The phone is showing a SIM lock but Xfinity customer service says the phone is unlocked. Apple support has confirmed that the phone is showing a policy lock to Xfinity. A ticket has been submitted [Edited: "Personal Information"] but it’s been over 2
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I did receive that email and there wasn’t anything for me to do. The phone was unlocked and I’ve successfully ported the number to a new service. Although, I’ve not gotten confirmation from Xfinity saying the line was canceled yet.
BYO has a SIM lock but Xfinity CS says number is unlocked
I have an iPhone 12Pro that was a BYO to Xfinity. The phone is showing a SIM lock but Xfinity customer service says the phone is unlocked. Apple support has confirmed that the phone is showing a policy lock to Xfinity. A ticket has been submitted [Edited: "Personal Information"] but it’s been over 2
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I am currently going through the same exact situation. It is incredibly frustrating. Idk if I’m being scammed or what but my bill has increased by like $200 and it keeps overcharging us and saying we have a past due balance as well as current balance
Bill increase
My bill has increased two months in a row when I have consent to a promotional deal. You’re overcharging for no reason at all. I will be contacting consumer affairs.
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I have already tired a different web browser and I tried on my tablet. Nothing oh well I was hoping you had an answer to why the codes not there
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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It took way too much effort and time on my part. Terrible service.
Failed mobile order
I have spoken to six different reps and have been told different things by each for a missing phone order. I ended up cancelling my internet and mobile service. No resolution to the issue. I was told different things by different reps. No effort to retain my account.
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@ahm_2191 Thanks for the screenshot. You can try a different device to see if it generates a code, but they're of a limited supply. We'll forward your experience about the redemption process with these types of codes.
Fandango at home new code?
I have questions also seeing if anyone has the same issue. Today was when the new rewards drop on Xfinity app and I claimed the Fandango at home code 5.99 towards your next movie and it’s no code. I tried to copy the invisible code and nope nothing. Is anyone else having the same issue? Also I tried
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Dhruv is OUTSTANDING!!
I would like to give Dhruv a wonderful review. They were absolutely amazing and I hope every customer gets someone as understanding and empathetic as Dhruv. #AWESOMEJOB
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Billing
@mwwink Comcast needs to lay out--publicly to all Comcast e-mail users--the status of its plan to migrate users to Yahoo e-mail. When will this happen and how will it be communicated? Will there be notice to each user? A public stateme
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't
About the awful customer service
Xfinity has been nothing but a awful company. TBH I have no idea, how they survive with this level of customer service. If your AI cannot direct to some human, what kind of AI is that. I have had outage since week and a half ago. I have stayed silent thinking that this may be problem all over the ar
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We appreciate you taking the time to meet us here in our community, @user_5f5pyz, and for allowing us the opportunity to look into this for you. We're sorry to hear the experience wasn't the best, but we'll dive in further to see how we may find an a
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File a complaint, blatant bait and switch repeated failure to honor iphone 17 promo issue
I ordered the phone via the app, upgraded to the premium internet, took screen shots of the purchase every step of the way as I have heard reports of Xfinity using deceptive practices. Was supposed to receive credit monthly for 24 months totaling $400. Went to the store when I didn't see my discount
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