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U
Thanks and compliments

Had installation today. He waa very friendly and helpful and did a fantastic job. Also had to reach out to customer service for assistance. Cara (spelling not sure if correct. She did fantastic helping me. Very friendly and helpful. Thank you both so much

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Xfinity Compliments

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Concern moved here to the E-mail help section.

EG

 commented 

2 hours ago

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U
Email not working at all for 24 hours

Yesterday morning 9/16/26 my email account stopped working. I think I changed xfinity password trying to access the account the day before, but now can't access the account anywhere - not on xfinity directly, and not through outlook on my computer, and not through the xfinity app

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I need an extension of 14 days. Im current on my account..I just need more time to pay

bunnychips

 replied 

2 hours ago

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U
Extension

I was trying to pay my bill and they offered me an extension for August but I want to know if I can pay half of it now and half of it by the extension due date

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Closing old thread

XfinityMichaelC

 commented 

2 hours ago

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U
Cable box not working

My cable box got wet and isn't working anymore

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U
Need a new cable box

My cable box has failed and I am being told I have to wait four days for a replacement. This is rediculous!

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Customer Service

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J

@XfinitySeth​ there is no WiFi bands in my Xfinity app, and connecting to the router says everything is controlled by the app.

Jibsman57

 replied 

2 hours ago

 to the conversation: 

0

J
Connecting 2.4G network through Xfinity

I'm trying to set up the 2.4G network on my phone. First problem was selecting WiFi details. Click it and it wants me to scan a barcode. I can't scan a barcode on my phone WITH my phone. So I'm stumped there. I don't even know if that's the button to press to set up 2.4Ghz. I could use some help...

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U
Close account online

Hello don’t have access to a phone during your business hours but I need to close my account? Thanks

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Sign-In and Account Management

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U
I wanna pick equipment up in store

I just started an account and it say equipment will be shipped I want to pick it up in store

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Customer Service

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How to report fraud

Phone contact offering 50% reduction in billing for purchase of $1200 on Apple gift cards

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Billing

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U
I have misplaced my Xfinity phone. It is a I-9 se cellphone. What can I do?

It is a iPhone I-9 SE. Phone number [Edited: "Personal Information"]. It is on the NOW Mobile plan.

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Devices

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U

Thanks, EG... we'll see if they respond to me.

user_3tgn8b

 replied 

2 hours ago

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U
5-year Guaranteed discount taken away

I went into an Xfinity store to add a single additional TV box to my existing bundled account. The agent processed it incorrectly as a full plan change, which completely stripped away my active 5-Year Price Guarantee and caused my internet bill to jump by $65. I need a corporate care agent to manual

Question

Hi there, @user_yrclpl. Thanks for reaching out to us here on the Community Forum and sorry to hear about the account confusion. Let's see if we can clear this up. When you cancelled your service, was it immediate or for a future date when you contac

XfinityFrank

 commented 

2 hours ago

 to the conversation: 

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U
Xfinity Cancellation Confirmation

Hello, I have cancelled my Xfinity on the 8th of September. I log into my account but it seems active and still shows my bill due this month. Please help me navigate this and confirm with me that my service is cancelled. I do not want to be billed for the days I haven’t been using Xfinity.

Question

user_787owi, thank you for reaching out through Xfinity Forums. We would be happy to take a look at your bootfile and see what needs done.  Please send us a DM with your name and address. Here are the detailed steps to direct message us: 1. Clic

XfinityAngie

 commented 

2 hours ago

 to the conversation: 

0

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U
Customer-owned MB8611 stuck in Xfinity walled garden despite successful DOCSIS connection

I have a customer-owned Motorola MB8611 DOCSIS 3.1 modem. The modem shows Network Access: Allowed, Boot State: Operational, Configuration File: OK, all downstream/upstream channels locked, downstream SNR around 40–43 dB, downstream power around +6 to +8 dBmV, and upstream around 42–46 dBmV. My route

Question

Hi user_er4xad! We appreciate you taking the time to visit and reach out to our Xfinity Forum. I understand your bill has increased over the last month. Please know that my team is always here to support you with your service needs. Xfinity ensures

XfinityAmira

 commented 

2 hours ago

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U
Billing

Why has my bill gone up from about $80 to $140 since from last month? Ravi

Question

user_98x741 Hi there. We understand why being without service for a second time and then waiting five days for a technician feels unacceptable.   Please check the Xfinity app or service-status map first to see whether an area-wide interruption i

XfinityAirelle

 commented 

2 hours ago

 to the conversation: 

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4

U
Customer service

Second WiFi outage in a few months — 5-day wait for technician I have once again completely lost my Xfinity WiFi service. This is the second major outage in just a few months, and I am now being told I have to wait five days for a technician. This is unacceptable for a service I pay for. I am asking

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

2 hours ago

 to the conversation: 

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U
Cancelling

I need to cancel our service. Do not take out any more payments

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U

This does not work! I've tried dozens of times. You're holding my number hostage and making it impossible to get the PIN. This is illegal and based on the dozens of other posts about this it wont take long for a class action lawsuit. Give us our PINs

user_1y402p

 replied 

2 hours ago

 to the conversation: 

0

Transfer Pin DOES NOT send

I've followed and performed these instructions many times and the pin does not arrive. My numberlock is off, I went into the Xfinity store and called Xfinity support and neither could help me. I just want to transfer my number to a new carrier. Fromthere you will need a security PIN 1. Sign in to yo

Question

U

I also note that the "guaranteed rate" that you took away ($75) is more than your current guaranteed rate of $50! Insult to injury!!

user_3tgn8b

 commented 

2 hours ago

 to the conversation: 

0

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U
5-year Guaranteed discount taken away

I went into an Xfinity store to add a single additional TV box to my existing bundled account. The agent processed it incorrectly as a full plan change, which completely stripped away my active 5-Year Price Guarantee and caused my internet bill to jump by $65. I need a corporate care agent to manual

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

2 hours ago

 to the conversation: 

0

0

U
Customer service

Second WiFi outage in a few months — 5-day wait for technician I have once again completely lost my Xfinity WiFi service. This is the second major outage in just a few months, and I am now being told I have to wait five days for a technician. This is unacceptable for a service I pay for. I am asking

Question

U
Billed $130 for unactivated eSIM - Chat only refunded $60 (Ref: 908718512316875301)

Hello. I was erroneously charged $130 for an eSIM line that was never activated or downloaded (0.0 KB usage). I just finished a chat where the agent canceled the line and issued a partial $60 refund under Chat Reference #908718512316875301, but they could not queue a supervisor to credit the remaini

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Plan

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