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@InternetuserPL, thank you for following up with us and the additional information! This is not the experience we want you to have, especially after replacing your Cat cable. We'll need to take a deeper dive on this issue. When you have a moment, ple
buffering on pc hardwired
I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a
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Cancel Service From Abroad
I need to cancel service from Abroad and cannot call US numbers anymore. I need to speak to a representative online.
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Customer Service
Cannot connect to xfinity live agent
I'm not able to connect to an xfinity live agent, what has happened to the chat? It stay stuck on, "thinking," or it just doesn't do anything. I've tried the following commands, "live agent," ,"live customer support."
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Network
Howdy ElectricDaisyChain 🙌I appreciate you stopping by our community for support with your NOW prepaid internet services, and rest assured we'll do everything we can for you as I know how crucial it can be being without internet for so long! While y
Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month
About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto
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CableCard Re-Pairing
Hello, I'm aware that CableCard support is currently limited. I'm looking for assistance in re-pairing a previously working CableCard in my Tivo unit. The problem, the TiVo's power supply stopped working and I replaced it, but after it was replaced and I rebooted the TiVo unit the Data ID number had
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Non-X1 Service
Hey @user_nto3ov, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist troubleshooting your Xfinity Internet connectivity issues. Are you performing a speed test to determine the approximate
Deliberately throttling my speed
I have discovered Xfinity is deliberately throttling my speed. Any upload over a few MB fails unless I connect to a VPN. And recently, my download speeds are around 5Mbps unless I connect to a VPN, where they become 60Mbps. This, apparently, is a known tactic by Comcast/Xfinity. I will be cancelling
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Same here and I am a 23 year customer! Ridiculous!!!!!
Credit limit mobile
I have two phone lines and internet with xfinity. I had taken two phones which have been paid back in full. I want to upgrade the phone and to my surprise I am told that I do not have any credit. I have a very high credit rating. I have been to the store twice and the store manager was also surprise
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Unable to activate - as my new router CM MAC & MTA MAC in Xfinity database both are in use per support
Hi, I got a new router MT8733 and when trying to activate gave errors. Xfiniit support said the CM & MTA MAC are already in use. I am still checking with Motorola but interim on some research seems like this is a Xfminity problem as came across multiple issues with same thing reported by others. The
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Customer Service
I have bought and installed a new CAT8 cable and there is no change on the buffering. I did a restart on the network adapter and modem. Speeds are still good, but the buffering is quite regular and annoying.
buffering on pc hardwired
I have used Xfinity for years at my other home in the SLC area, but at this new home the service has given me issues. I moved to the other side of the SLC valley, and apparently, they just put in Xfinity wiring in the neighborhood, according to neighbors. I have had the internet hooked up here for a
Question
Comcast NOW modem Ethernet ports fried by lightning – still no replacement after almost a month
About 4 weeks ago, a lightning storm fried the Ethernet ports on my Comcast NOW gateway. WiFi still works, but Ethernet is dead. I contacted support and they created a ticket to send a replacement. A week later I hadn't received a shipping email, so I followed up. They told me modems were out of sto
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Customer Service
Great Customer Support Service
I’m not sure if there is an official survey to fill out, but Mausmi was super helpful and kind with the issue I reached out for
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Customer Service
user_fsw3ss We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Is there any particular reason you're looking to cancel your Xfinity services?
Can I cancel service through these forums?
The Assistant online was not able to help me. Thank you.
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@user_t9112n Thanks for reaching out to us about accessing your Xfinity account online. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. I see you are having trouble across several dev
Website error trying to access Xfinity ID and Security: "A rendering error occurred: Cannot read properties of undefined (reading 'trim')."
I have multiple accounts and service addresses tied to my email address. For my primary account and home service address, I am unable to access the Xfinity ID and security page. Repeatable error across multiple devices (Windows 11 PC, Android tablet, iPad, iPhone) and multiple browsers (Chrome, Safa
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hulu
I subscribed to Hulu and it no longer on my TV. Can you help?
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Channels and Programming
Can I cancel service through these forums?
The Assistant online was not able to help me. Thank you.
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Customer Service
Hi there, @user_57s051 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the experience you had. Please be assured you reached the right person to assist you. C
My services are disconnected
I just made a $29 and change payment now I have no internet through ancient I was speaking with did not know what she was doing and I am very upset!!!?
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My services are disconnected
I just made a $29 and change payment now I have no internet through ancient I was speaking with did not know what she was doing and I am very upset!!!?
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Customer Service
Website error trying to access Xfinity ID and Security: "A rendering error occurred: Cannot read properties of undefined (reading 'trim')."
I have multiple accounts and service addresses tied to my email address. For my primary account and home service address, I am unable to access the Xfinity ID and security page. Repeatable error across multiple devices (Windows 11 PC, Android tablet, iPad, iPhone) and multiple browsers (Chrome, Safa
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Sign-In and Account Management
Hi user_sig5az, thanks for taking the time to reach out here on the forums! It's odd that you didn't get any explanation, and I apologize. Our team would be more than happy to look into the ticket that was closed to investigate further, and look to s
Phone unlock request denied with no reason given
Xfinity Support denied my unlock request without providing a reason and closed the ticket. I believe all unlock requirements have been met. Who can I write to get my phone unlocked (Comcast headquarters in Philadelphia? A complaint to the FCC?)?
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@user_iz0pfi thank you so much for taking the time to post on our Xfinity Community Forums page, and I appreciate the feedback! To send feedback directly for the store and the person who helped you, check out our article: How to share a compliment wi
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Great Customer Support Service
I’m not sure if there is an official survey to fill out, but Mausmi was super helpful and kind with the issue I reached out for
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