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Hello, I am requesting assistance from the Digital Care Team to review and reverse a technician visit fee charged to my account following recent storm damage. Summary of Issue: Root Cause: A storm damaged the main exterior Comcast drop line/utility wire feeding into my house. Service Performed:
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Your Home Network
I too am a 36 yr Diamond member, who has Xfinity cable, internet, along with 5 phone lines on Xfinity mobile service. I don't watch many regular shows on cable, but I do watch sports channels which I was willing to sacrifice my high cable bill so tha
Local NBA team on DAZN network
Local team, (Indiana Pacers) signed a 5 year deal with DAZN network. Will this be available as part of my X1 Premium plan as the Fanduel network was? Hope so, this a la carte streaming extras is making cable TV very unattractive any more. 35 year Diamond member.
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Moved here.
Billing Dispute: Request to Honor Executive Customer Relations Pricing Commitment
I am requesting assistance from Executive Customer Relations to resolve a billing discrepancy regarding a pricing commitment. I received verbal confirmation from an Executive Customer Relations representative that my 150 Mbps plan would be locked at $17.49/month through November 4, 2026. Although a
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Thanks for connecting with us in our community user_mm26. We hate to lose you as a member of the Xfinity family, but above all we always want to help you make any request as easy as possible. If you could send our team a direct message with your full
Please cancel my internet...
I cant seem to figure out how to cancel it and i need to cancel it can someone please help me?
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The same thing happened to me on 10/13, regarding a cable problem. The rep said Comcast would send me a smart watch for being a "diamond level" customer and needed my SS no to send it. There's no reason you need someone's full SS number for any reaso
Customer Servide Representative Asked for my Social
Today, September 8, 2026, I called the Xfinity customer service line to ask a question about my recent billing statement. The person who answered seemed very helpful, and then they asked for me to open my keypad on my phone and enter my birthdate without saying anything. I was a little confused and
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Moved here.
Billing / Payment Arrangement Glitch - Service Status
Hello, I had my service restored yesterday via a payment arrangement/override, but today the system is showing no active arrangement and is threatening a shut-off again. A payment is currently scheduled for October 22nd, and I tried another for October 14th because the first wasnt showing up, but it
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So, it turns out if you don't activate within a certain period, it doesn't work at all? I tried talking to the AI bot, but it just led me in a circle.
Peacock account access
Is it possible to reset my account's Peacock. The old one can be deleted, as I'm taking over for my mother who pass away 3 years ago. I no longer have her Email, so I can't access any reset information. Every time I try to connect, I get "Your Xfinity account is already linked to another Peacock acc
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Moved here.
Please cancel my internet...
I cant seem to figure out how to cancel it and i need to cancel it can someone please help me?
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I was told this is a simple billing code change, When I got in the chat I was told a “technician may need to make some changes and adjustments at the home which is why the account is being flagged for an installation.“
Request for Member-Owned Router Options for Xfinity Fiber service - XB7
I have residential EPON fiber with an ONT and an XB7 router. I want to transition to the new 'Member-Owned Router' fiber configuration so I can connect my own retail router directly to the ONT. Please transfer this to a specialist who can remove the XB7 from my account, apply the customer-owned rout
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no one contacted me! I will cancel the service not only the mobile, also all 1G internet, too. Stupid service, terrible customer support. The customer support is not in this country, many of them cannot speak English, too.
Fraud business and covering with hidden fees!
Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"] I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorize
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there are no solutions and no one supports this issue.
Fraud business and covering with hidden fees!
Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"] I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices. I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorize
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tv scrambling
some of our stations keep scrambling the pictures....why?....
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Channels and Programming
Residential Xfinity order created for commercial unit – Order # [Edit]
Hello, My name is [Edited: "Personal Information"]. I need this issue reviewed because the residential Xfinity order was not created by mistake on my side. I first went in person to an Xfinity store and provided my lease showing that the service address is a commercial unit. The Xfinity store repres
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Customer Service
user_ilrdle Let us know if you have any questions once you get a chance to check out those other boxes.
Equipment update
The site says I am eligible for an equipment update but all it says is we will get a "new TV box". We just got a new set top box a few months ago. Can you tell me what the upgrade is for? Thank you.
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@user_drmj2t Thanks for adding a post to the forum. The wire may be laid further than the completed installation. The construction team and line crews follow the local/city guidelines, usually installing our service next to the utility lines next to
Relocating temporary fiber optic wire before it is put into ground.
Fiber optic is laid out on surface on one side of my house. It needs to be on the other side of the house before it is put into the ground. I was wondering if I could get a technician to move fiber so it is on the correct side of the house before a crew is sent to dig and install into the ground. Ex
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@4642amall, I can understand why you'd prefer not to receive a monthly statement when the balance is always. I would be happy to help determine what options are available for your specific account. Please send us a direct message with your full name
How do I stop a bill for $0 I get every month?
How do I stop a bill for $0 that I get every month?
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user_xn8o3s That is a great question. We hate to see a customer go but we can help with setting us a disconnect for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service a
XfinityAmandaB
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cancel service
How to cancel service
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