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@user_302ogz Thanks for reaching out to, us we do apologize for any inconvenience or misunderstandings. Yes its correct that we offer the xfinity free unlimited data line for 12 months which we show the mobile offer that we were offering in D
False Representation
Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for
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Having the same issue. When I sign in to the forum, I do not even get the "direct message" icon so cannot send a direct message. Very frustrating. Next option may have to be a direct letter to the CEO's office....
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Thank you for taking the time to share your feedback, we're happy to hear that our teammate was able to get everything taken care of for you. We've shared your compliment with Tom and his leaders. Thank you for choosing Xfinity!
Excellent Service after Terrible Service
After multiple calls spanning 6 months, I called in and was transferred to an escalated que and spoke with 'Tom - Operator ID #10103521', at 6:30pm on 4/27/2026. Tom provided EXCELLENT customer service and addressed issues other representatives and a few supervisors swept under the rug. As a Diamond
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Please follow up. Thank you
Unable to access secondary email accounts
A few businesses have contacted me via snail mail because one of my secondary email accounts no longer works. How can I get Tito work again?
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My primary email is still active but if I try to send an email to my secondary email address it comes back with an error message that it is too large. How do I reinstate my secondary email address?
Unable to access secondary email accounts
A few businesses have contacted me via snail mail because one of my secondary email accounts no longer works. How can I get Tito work again?
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user_o5fg3i Thank you for reaching out! I would recommend logging into your Comcast.net email via the Xfinity email web portal to ensure it is still active.
Unable to access secondary email accounts
A few businesses have contacted me via snail mail because one of my secondary email accounts no longer works. How can I get Tito work again?
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Happy to help with any concerns @TerriB , and thanks for reaching out with your great question.
yahoo mail transition email
I got this email yesterday and I wonder if it really from Comcast? Looks sketchy and I hope its not a real 'threat'. -------------------------------------------------- From: Web-Comcast Terms
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Unable to access secondary email accounts
A few businesses have contacted me via snail mail because one of my secondary email accounts no longer works. How can I get Tito work again?
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@XfinityMichaelC Thanks so much for that and I 'get it'. So now we have scammers trying to get involved in the transition to Yahoo.....jeez....bored much?
yahoo mail transition email
I got this email yesterday and I wonder if it really from Comcast? Looks sketchy and I hope its not a real 'threat'. -------------------------------------------------- From: Web-Comcast Terms
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I have spent litterally hours troubleshooting for no reason. Today the main tab/app would not load.
App issue
Your app locks up frequently, or has an incorrect router/gateway status. Manual reset is more effective than using the app. Frequently the app services tab states router/gateway off-line. when you go to the wifi tab, it states on-line. Following viewing the wifi tab, if you go back to services, it s
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The problem has been since the original download. Cannot rely on the app whatsoever. It dud it again this morning. By default its offline, once you select the wifi tab, and go back to service, its states back on line
App issue
Your app locks up frequently, or has an incorrect router/gateway status. Manual reset is more effective than using the app. Frequently the app services tab states router/gateway off-line. when you go to the wifi tab, it states on-line. Following viewing the wifi tab, if you go back to services, it s
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This is beyond ridiculous. It's been 3 months and the problem is getting worse. Shows we could manage to get through are no longer working. We received an update from P+ yesterday which states the same old line. "Rest assured" they are on it and it's
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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@user_ocrkf0 Our team can assist with getting an appointment set up to get that wire rehung. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfin
The Xfinity RF cable wire has disconnected from my house.
The Xfinity RF cable wire has disconnected from my house. The guy-wire broke off, so now the cable is wrapped around my floodlight and hanging low. Is this something a technician can reattach, or do I need to do it myself?
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@user_1pm3x6 You can request this PIN online by signing in to your Xfinity Mobile account, selecting the device associated with the number, and navigating to the "Transfer your number, cancel this line" section. After sending a one-time passcod
DreamSayerZ
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send me a transfer pin so I can move to another carrier
I am trying to get a transfer pin for 2 cell phones to transfer them to another carrier
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