Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (494.4K)
user_f4ahkv, thank you for reaching out to Xfinity Support. I am sorry to hear you're having trouble with your cable box. Have you used the Xfinity app to troubleshoot your box? That is the best place to start. Let me know if you still need help, and
Setting up hard wire cable box
Keep getting code RDK-03013 I’ve tightened the cables and restarted my tv. I am using HDMI 1. Can’t get the tv and cable box to sink up.
Question
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Change Billing Date [Edited]
Want to change billing date to the 3 of the month. [Title Edited: "Personal Information"]
Question
@user_jh8dg1 Awesome, you should be able to go to my subscriptions page or Peacock and log in now. Could you please let me know if you're able to log into your peacock subscription?
Peacock Not Working at New Address
I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs
Question
Good Morning user_doryxg thanks so much for taking the time out of your day and reaching out here on our Xfinity Forums! In general terms, can you let us know the nature of your billing issue (home internet, Xfinity Mobile, etc)?
Person to help me
Please can someone please HELP ME GET THROUGH TO XFINITY THAT I HAVE A BILLING PROBLEM
Question
The issue is now resolved, only have one account. Thank you for your time!
Peacock Not Working at New Address
I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address. Xfinity thinks I have it linked already and Peacock says I have no plan. This has been the most difficult and trying thing to solve. Also getting support from someone that can help is almost obs
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Person to help me
Please can someone please HELP ME GET THROUGH TO XFINITY THAT I HAVE A BILLING PROBLEM
Question
Person to help me
Please can someone please HELP ME GET THROUGH TO XFINITY THAT I HAVE A BILLING PROBLEM
Question
•
Billing
Hello @tharealisttony thank you for reaching out over Xfinity Forums. Working from home myself, I like to ensure I'm on the most up-to-date equipment possible to get the most out of my home network and completely understand wanting to check if upgrad
Upgrade to xb10
I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?
Question
Accessing My Email from a New Device [Edited]
How can I access my email from a new device? [Title Edited: "Personal Information - Email Address"]
Question
•
Thanks for confirming. At this point, I would recommend switching that box out for a new one. If you have an XFINITY store close to you, you can return the current box and pick up a new one there. If you preferred we ship you one, please send us a pr
Power button on x1 box
My x1 box has no power button and will not turn on even after unplugging it
Question
alexg2026 Hello there! Thank you for reaching out to our Xfinity Forums for assistance with your account and services. While we hate to lose you as a customer, we understand that needs change and decisions have to be made. I'm happy to help you with
Cancel my account/service
Subject: Account Closure, Billing Suspension, and $15 Refund Request After six years of continuous service, my recent transition was extremely difficult. Technicians visited twice but failed to activate the service. No communication was done between them about what had to be done. Apparently a big j
Question
Thank you for reaching out here. I will be happy to take a look at any issue with that wire, and on any open tickets for that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct messa
Hazardous Wires ticket
I have been trying to submit a hazardous wires ticket, unsuccessfully. The 'report a problem' form keeps giving me an error along the lines of "something went wrong. try again later." I have also chatted with an agent last night that resulted in receiving a ticket number [edited ticket number], but
Question
Greetings, @user_vmon63! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come
Email access ceased - cannot access email server
Hello -- I am not receiving any emails - even emails I sent from Outlook using my Xfinity account. I've changed my password and resigned onto the Xfinity account; I've rebooted my router and pc and nothing works. Ironically, the Xfinity site indicates there are no Internet issues in my area - which
Question
This message has been sent
SCAM
Today, I received such a terrible experience with Xfinity - that I'm attempting to write a letter to have this matter addressed. I opened an xfinity account one month ago. At the time of opening, I made it very clear that I would be changing addresses in one month - and asked for advice if I should
Question
Thank you for creating a new post, @user_h68fsk! I'm trying to locate the original post under the other username, but haven't seen it or our private chat thread associated with it yet. How or why did the username change, if I may ask? Do you have a l
Please revive my previous thread
I (user_c1c1ep) have a long (since May 14) thread with Xfinity on Direct Messaging. The history of my complaint/issue is on that thread. The thread disappeared sometime last night/this morning. I did not close it. We seemed to be making progress and the history is important. Please reinstate this th
Question
... comcast.net email address has been dropping the vast majority of my incoming emails ... CSA ("Customer Security Assurance") might be able to help you. See https://spa.xfinity.com/contact-us.
BruceW
commented
4 hours ago
to the conversation:
0
0
Legacy Comcast.net Email Server Sync Freeze Since June 16 – Rejecting External Mail
Hello, My comcast.net email address has been dropping the vast majority of my incoming emails since around June 16th. To give context on the severity, I typically receive hundreds of emails per day; now, I am lucky if I receive 10 to 15, and I am deeply concerned about missing critical emails. This
Question