Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we a

user_95ef7a Can you try these steps and let me know if you were able to activate Peacock Premium? 1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant2. Click Activate Now on the banner that states, "Y

@user_ejko6h Thanks for reaching out to our team for help with your internet connection. We can resolve this! Can you tell us more about the error message you're seeing on your computer? Are you able to see your Wi-Fi network to connect to? How many

user_1105f7 Thank you for taking the time to reach out to us here on our Xfinity Forums. We would love the opportunity to take a look at the account and assist you with your billing concerns. Please send us a DM to Xfinity Support with your full name

@user_gc3q7w   Thanks for reaching out to us,  if you're account is eligible for the $10 auto pay discount for having it set up under your checking account,  once you add your checking account that $10 discount should be applied with

I am sorry for how your experience has made you feel. I would be happy to review the account @user_jz395w Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on

Same problem. Don't see the option for Peacock anywhere

Hello user_fwnbad! Thanks for taking the time to connect with us on our Xfinity Forums for help with your mobile. I'm sorry to read of the trouble you are having with receiving the notification for multifactor authentication. I know how aggravating i

I was wondering this as well. It says it's a perk of Platinum or higher, and then when reviewing available rewards, nothing about Peacock is there. Is that your experience as well?

@user_h8f70e Thanks for reaching out to us we do apologize for any issues you are experiencing on trying to transfer your services to your new location. This link https://www.xfinity.com/learn/moving has great information on how you can set up the

Yeah, Fandango kept the funds from the 2 codes i entered. It would say I didn't have enough funds in my account, even though they both appeared in my wallet. So I didn't get to use them at all. Fandango never replied or responded and there's no phone

@user_rdlijs Thanks for reaching out to us we do apologize for any inconvenience you're having with your mobile line.  To get started please send us a direct message including your first and last name and complete service address   Here's

Hello good evening, how are you? This is { edit personal information }. I was speaking one of your colleagues this this evening like an hour ago so I was switching my number to from T-Mobile to Xfinity but I did everything. I gave her all the PIN cod

Hello user_xwnlgx. Thank you for reaching out to us on our Xfinity Forums. You are being so considerate for your new homeowners by transferring the account to them. I'm sorry that the account change option is not available easily online as the bereav

@dbankocpa Thanks for brining your rewards concerns to our attention. Our team is here to help. Can you tell us more about the error you're seeing when you try to redeem that offer?