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Good day user_8r83iy 👋 I appreciate you stopping by our community for help with your account! We hate to lose you as a member of our Xfinity family, but more than anything we want to help ensure any request you have is completed as smoothly as possi
Scheduling Disconnection for May 5th 2026
I need to schedule a complete service disconnection for May 5, 2026. Can an agent please help me finalize this?
Question
It says there are no service outages in the area.
Hotspot Login Page not Working
Hi! I’ve been using the hotspot at my boyfriend’s place for over a year (ans he uses the NOW service) and it recently started not working. The “xfinitywifi” still shows up in the Wi-Fi settings of my phone, but the pop up to log in doesn’t load. I’m confused because when I search nearby hotspots onl
Question
@user_cn6xao I would be happy to take a look at the activation on our end! Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Dir
Peacock and hulu activation issue
Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.
Question
Closed
My hack fix / workaround for TVAPP-00231 problems
Are getting the TVAPP-00231 while trying to watch a channel on the xfinity stream app? Mine is on PBS, Sacramento KVIE 6-1 only. And the canned fix of "power cycle everything (modem, Roku, TV) and reload the app" does not work? Try this: Find the shows you want to watch with the guide. Set it to rec
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Xfinity Stream App
Scheduling Disconnection for May 5th 2026
I need to schedule a complete service disconnection for May 5, 2026. Can an agent please help me finalize this?
Question
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Customer Service
Good afternoon @user_awcmgq. Our team here can check the account to determine what happened and work towards a resolution. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Messag
Why is it so difficult to cancel service?
I’m extremely frustrated with the process required to cancel my Xfinity service. Customers should be able to cancel their service easily online without needing to call or visit a store. I recently moved to an area that isn’t close to an Xfinity store, and every time I call customer service I’m place
Question
Apple mail SMTP server fails to send
My Apple mail SMTP server failed, after an Xfinity required password reset, on all my Apple devices. (iPhone, Macbook Air, iMac). The new password works fine for send and receive on the Xfinity email website. The SMTP server on my Apple devices shows "offline" after re-adding new password to account
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Greetings, @user_e2krrl! Congratulations on the new modem! I understand you need some assistance with getting the dial tone working. This link goes over other steps to try when you don't have a dial tone with your Xfinity Voice service, https://www.x
no dial tone on new upgraded modem
I installed a new modem, activated it with support and i have not had dial tone since the upgrade.
Question
@Melissa0329 CBS is missing as well...Richmond,VA.
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
I have the same problem and I canceled services one month ago. They confirmed that they are canceling my internet and additionally a mobile line that I didn’t want but they claimed it was a 1 year free trial for upgrading to 500 mbps. I had the upgra
Why is it so difficult to cancel service?
I’m extremely frustrated with the process required to cancel my Xfinity service. Customers should be able to cancel their service easily online without needing to call or visit a store. I recently moved to an area that isn’t close to an Xfinity store, and every time I call customer service I’m place
Question
Hello @user_gnv262 are you still experiencing issues with your service at this time? If so, can you please elaborate on what you have tried so far? We do have a great starting point here with Xfinity Internet Troubleshooting Tips.
Problems with my connection
Hi there I'm having issues with the connection of my internet and I would like to know if there is anything that I can do to get my internet back on
Question
Thank you for confirming that information, I do see that we have a direct message as well, and I can double-check your billing to make sure everything looks correct.
Wrong billing amount
My issue is the $377.18 bill that I was charged for internet and tv services. I used to work for Comcast, and when I retired part of my retirement deal was to continue my employee rate for three years (thank you!). I called Comcast in December just before that period ended, but the guy I spoke to co
Question
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I received several activation step but non of it worked. Can you manually link the subscription to my account?
Peacock and hulu activation issue
Not able to active peacock and hulu that comes with my fiber internet service. Have been reach out to chat and on call with agent but no solution at all.
Question
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
I’m not sure. I see estimated total of $241.79 , then Balance forward $377.18 Payment and Credits - $80.00 Partial charges v -$120.62 Regular monthly charges $80.00 Taxes, fees and other charges -$14.77
Wrong billing amount
My issue is the $377.18 bill that I was charged for internet and tv services. I used to work for Comcast, and when I retired part of my retirement deal was to continue my employee rate for three years (thank you!). I called Comcast in December just before that period ended, but the guy I spoke to co
Question
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those sc
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles

What streaming apps will get my abc programming back?? Note: This comment was created from a merged conversation originally titled abc programming
user_3ulwm1
commented
5 hours ago
to the conversation:
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E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles