Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (420.8K)
Bad Faith Appointments
[Edited: "Personal Information"]- Damage Claim. I was contacted by Xfinity employee Hannah ,[Edited: "Personal Information"]. She scheduled appointment for a Supervisor to meet me in at my address with the installation crew who installed the service line drop along the side of my weight bearing pati
Question
•
Customer Service
dmtrashman Hello and thank you for reaching out via our Xfinity Community Forums. I hear your frustration, and I truly appreciate you taking the time to test your system before reaching out—that helps us rule out so much. Since your other chann
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
Newsmax still freezing at 7:25 AM EST on 12/29/2025. Enough is enough! I went through all of the motions testing my system before this post. Xfinity please repair this problem!!!!!!!!!!!!!!!!!!!! It is your problem, not isolated to
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
Why are so many of these showing up in my comcast email account: mailer-daemon@comcast.net
To Whom It May Concern: Please advise.mailer-daemon@comcast.net4:39 AMTo [Edited: "Personal Information"]This is an automatically generated Delivery Status Notification. Delivery to the following recipients was aborted after 33.1 hour(s): * noreply@notifications.sucuri.netReason: Temporary Failure
Question
•
Low speed
Speed 500 pay for 1000 multiple homes on my street have same issue
Question
•
Your Home Network
yknae We appreciate your time in reaching out to our team here on our Xfinity Forums. I can understand how concerning this must be and I would love to take a look at any open tickets and make sure that we are getting you the proper assistance for thi
Privacy Breach Issue - Escalated to FCC
Security Breach Timeline 2025 October 10th 2025 8:57 am Placed an order for an iPad 11 M3 sliver 128 GB for two day shipping October 14th 2025 12:25 Am voicemail left by Xfinity Customer P****** W******* Account Number Phone Number Email AddressP*******N*****W*******@outlook.com Voicemail stated tha
Question
Deal not being honored
When I signed up for service, I was clearly told that I would receive two mobile lines free for one year. This offer was the sole reason I agreed to move forward with the plan. However, I am now receiving past-due notices and billing alerts for charges that should not exist under the terms of that p
Question
•
Plan
Privacy Breach Issue - Escalated to FCC
Security Breach Timeline 2025 October 10th 2025 8:57 am Placed an order for an iPad 11 M3 sliver 128 GB for two day shipping October 14th 2025 12:25 Am voicemail left by Xfinity Customer P****** W******* Account Number Phone Number Email AddressP*******N*****W*******@outlook.com Voicemail stated tha
Question
•
Customer Service
Good morning @user_z5bcxw, and thanks for posting to the Xfinity forums, I hope this message finds you well. You have reached the right place for assistance with a legal name change. Could you please send our team a direct message with your full name
Need to do a Legal Name change
I need to do a legal name change and I do not see any icons on the upper right corner for new messages. Can you please assist?
Question
Need to do a Legal Name change
I need to do a legal name change and I do not see any icons on the upper right corner for new messages. Can you please assist?
Question
•
Sign-In and Account Management
No unsolicited messages were sent. I actually screenshotted them and made a complaint with the FCC. Hopefully they can help me.
Cannot activate Peacock
I have until the 9th of Jan to activate my account. I have been promised help by Xfinity but still months later. I cannot activate my account. Does any one have any advice?
Question
User_J9k Thanks for reaching out about the Peacock activation issue you are having. I would be happy to assist you with getting this fixed. I see you sent us a direct message already, and I'll be happy to assist you there with locating your account.&
Cannot activate Peacock
I have until the 9th of Jan to activate my account. I have been promised help by Xfinity but still months later. I cannot activate my account. Does any one have any advice?
Question
Hey @user_sm9okr , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding Xfinity mobile billing. I would be more than happy to offer my assistance looking into this
All phone lines canceled but still getting billed
How do I stop getting a monthly bill if I do not have a phone from xfinity? I had 2 lines, both were canceled but I still get a monthly charge even though I have no phone. This has been canceled more than once, verified by xfinity that I have no phone but still being billed even though the card was
Question
user_lqkhub Thanks for reaching out to us today about a double payment made to this months billing. I would be happy to assist you with getting the refund for the second payment that wasn't needed. Can you send us a direct message with your ful
I was double charged
Xfinity took the same payment twice. I gave a payment of $104.00 on Friday and they TOOK $109.00 at 3:00 a.m. I better have my money back in my account ASAP. They are sneaky thieves
Question
@user_bdake9 Our team is here to help. My apologies as sending emails is not an option for us. Look for three dots or lines to click to message us. Do you see an instant chat option?
Xfinity Mobile Billing Concern
Hope that all is well with all of you at Xfinity and Comcast. We started with Xfinity internet service and were encouraged to take advantage of promotion of Xfinity Mobile for $20 pm with no device charges and a second line free with a total data of 1GB pm. Both devices were FREE but we started gett
Question
Torres99 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you had a technician out already. If you are still experiencing service issues with the upload speeds we may need to get a technician back out, since t
Intermittent latency / packet-loss–like behavior under upload load (signals clean)
Hi everyone, I’m hoping to get some guidance or escalation help. I’ve been experiencing intermittent issues that feel like packet loss (gaming lag, voice calls cutting out, spikes in latency), even though speeds and signal levels look good. A Comcast tech already came out and checked: Drop line, ins
Question
user_2mfyib Good morning. Unfortunately, your message hasn't reached our team yet. I’m so sorry for the extra step, but would you mind trying to send your name and address one more time? Sometimes a quick page refresh helps the system catch up.
Payment Issues/Misinformation
Went through Xfinity app to set up a payment arrangement. Was able to extend payment date and set up a payment method online. Afterwards, started receiving notifications that my payment is still due sooner than what the app allowed. Contacted customer service 3x and they were of no help at all. Kept
Question
user_mgvy2e I definitely understand the concern if you're having a hard time getting 2FA calls! You can change the number of rings before voicemail by following these steps, and there is a screenshot that can be helping in this link. Let me know if t
Verification phone calls from businesses with a number code going directly to voicemail.
With more and more internet logins needing 2-factor with a code, there are times when the phone call goes directly to voicemail without any rings or chances to answer the call. Are there any settings that can be done to remedy this? No audible rings then I get the notification that a new voicemail i
Question
not receiving device trade in credit
I traded in 3 phones in September and got confirmation that all 3 phones were accepted with the messages "Congrats! Your upgrade on ** line is now complete. You should start receiving your new device discount on your next bill. The discount was only applied to 2 of the phones. I'm still being charge
Question
•
Devices
I am currently having this issue with the xfinity app. It was working fine until about 3 weeks ago. Now we have to reinstall it everytime we want to change the channel. We keep getting the 3 dots and it can't connect. Every other TV and
user_1papap
commented
5 hours ago
to the conversation:
0
0
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
Question