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Thank you for letting me know @user_9s0olk. To qualify for the free line for a year when making a plan change it does have to be a new line, existing lines do not qualify. I do understand your frustration with this and I would be happy to look over t
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
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It’s an existing line that I have with Xfinity. But the Xfinity rep told me that I could still get one unlimited phone line if I switched from By-the-Gig to Xfinity Mobile Select because it would be cheaper for me. So I made the switch based on the i
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
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Gigabit x10 (Gigabit Pro) availability inquiry
Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service. Could a member of the Digital Care team please open a ticket with th
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Customer Service
Hey @user_zxlh0h=, Thank you for visiting our official Xfinity Forums Community support page. Were you able to successfully log in to your Xfinity Email by using the link provided by @Again?
How to sign into my email [Edited]
There's nothing that offers me away to sign into my email [Title Edited: "Personal Information"]
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Is there a coax cable / coax wall outlet in the room that you want to.move it to?
WiFi relocate
Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?
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customer service to speak to a live person
I have no cell phone service outside of my home
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Network
Hello @user_9s0olk, thank you for reaching out on our community forum. I understand it is very important to ensure your billing is correct. Was the line at n o extra cost a brand-new phone line or was it an existing line that you already had with Xfi
Unresolved escalation with xfinity mobile customer service
How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini
Question
Batman_66 Thank you for letting us know that you were able to successfully activate your subscription. Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get
Hulu/Disney+ Activation issues
No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us
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How many thousands of complaints do you have to receive before something, anything, is done to remedy this unacceptable service? After experiencing this password message for weeks it finally disappeared for a few weeks, yesterday it returned again. W
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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I was able to activate mine this morning. Try again if you haven’t lately.
Hulu/Disney+ Activation issues
No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us
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Thanks for allowing us to help with your concerns today, user_f6l3vh. I am glad we were able to add the second name to the statement. You will see this reflected in the next statement online or through our Xfinity App. If you need anything else, don'
Add name to billing statement
I need to add another name to my billing statement, as we both need a proof of address.
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Thank you for posting on our community forums, user_jhoyvx. At this time, Starz does not offer Xfinity subscribers free access to the Starz app. You'd have to purchase a subscription through Starz directly to gain access to the Starz app. Do you have
Starz app
I can't get to the Starz app to watch their programming. How can I download it onto my tv
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What is the direct message icon?
Customer Service Complaint
Whom can I speak to regarding a poor customer service complaint. I have the copies of thr chat log. The agent stated that they did not make derogatory comments. But recordings and screenshots do not lie. Whom can I speak to regard this. Just poor service.
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@XfinityChristy This link doesn't work, 404 error https://www.xfinity.com/support/articles/configure-apple-mail-with-comcast-email
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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We are paying for the sports pack each month that includes these channels in our packages or separately add on are we going to get a credit for loss of these two channel on out monthly bill?
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Payment arrangement
Was granted payment arrangement But no internet service
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Customer Service

We appreciate you reaching out here on the Xfinity community forums, user_6iohdo! Sorry that you haven't been able to regain access to your internet service after setting up that payment arrangement. Our team would be more than happy to look over the
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Payment arrangement
Was granted payment arrangement But no internet service
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