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Yes same email i use for everything
Peacock
We just traded our box for a new one. Now I can't get Peacock to work. It says it is ready to use on TV screen. Signing in takes me to Peacock web site that asks me to pay. We are Diamond members and it is listed on our bill as part of the basic cable bill. This happened before but I can't remember
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Wireless cable box
I am thinking about hanging a tv on a wall that has no cable access. The current cable box is not on a direct line of sight so the remote will not work. I understand that there is wireless box available from Xfinity. Would this solve both my problems of no cable access and remote not working without
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X1
What is going on
I have tried repeatedly to use my email ( Xfinity re Comcast). They keep telling me to enter my password...when I do they reject it. Except for this I cannot even contact them to get help. Can anyone help Gale
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Network
Port Forwarding Issuses
I am doing some port forwarding on my network for a server. And I successfully made the port forward but my computer restarted and it no longer works. An Xfinity app it does not show my server device anymore nor does it show the port forward but if I use the same port on a different device, it says
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Xfinity App
Yes. There is my logo and a start conversation icon
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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The platform we're currently speaking through is the Xfinity Forums site. Does it show on the top right of your screen that you're signed in?
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Can you tell me how to find the xfinity forums site?
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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I need a battery backup for Xfinity Pro WiFi Extender also - but I don't see an icon to send a direct message. How do I send a direct message?
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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user_w0cx9o Thanks for letting us know! I'm glad you were able to have your needs taken care of over the phone. Take care!
Cancel my Internet service
Your schedule to cancel does not load. Cancel my service asap. Thanks and please confirm.
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Thanks for posting on our community forums, user_sooiry! Sorry to hear that you're running into issues signing in to your email address on your phone. Are you running into any specific error messages when attempting to do so?Also, if you haven't alre
Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
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user_onesxn thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like to get the cable line moved due to some construction you are planning in the neat future. Let's see if we can get a ticket created
Relocate cable line
Hi, we’re building an ADU to our existing home and need to move the cable line. Is there a cost associated with it?
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Customer Service Agents
First I would like to say that I’ve been a customer with Xfinity for over 8 years. This is the first time that I’ve received such a terrible experience from this company. About 2 weeks ago, I ordered 2 upgrades on my mobile account upgrading to a 17 pro max. So a couple of days later, I only receive
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Devices
Changing the Apple mail to "Fetch" instead of "Push" for all my Apple devices appears to have fixed the problem.
Blocking email access from Starlink
When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or
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Thanks for the reply, the request was already resolved though a phone call
Cancel my Internet service
Your schedule to cancel does not load. Cancel my service asap. Thanks and please confirm.
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Relocate cable line
Hi, we’re building an ADU to our existing home and need to move the cable line. Is there a cost associated with it?
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Customer Service
Hello @user_kywem9! Thanks for being a part of our Xfinity Community Forum. I am incredibly sorry to hear about this series of failures. After being hung up on, promised credits, and experiencing a decline in service after a plan change, I can defini
Untruthful customer service
Alright, so for starters. Your customer service is not that great. Some of the people are kind and try do their job, but they have no problem lying to you. I was told I’d be reimbursed and never was. Got hung up on when transferring my call. Said I could access my Peacock app at any time. In which w
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no service
I cannot watch TV since they said that they were working on fixing something.
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Xfinity Stream Website
Hello @user_pzppnx Do you have a log in directly through Netflix? You should be able to go to Netflix with your Xfinity box and then sign in to your account.
XfinityAbby
commented
12 hours ago
to the conversation:
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Someone to talk to that speaks good English.
I previously had Tivo where I could stream Netflix. Tivo box died and I signed up with Inifinity, but do not get Netflix though I am signed up and paying them monthly. How do I get Netflix added to my account and do I then pay you and cancel my account. HELP
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