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I just tried that and yes, in fact the mobile app works when connected to mobile data (LTE or 5G), but as soon as I enable WiFi and my phone connects to my router, the app kicks me off (logs me off) and the infinite login screen loop starts again. T
ISP Location Incorrect
I am unable to log in to the STARZ app (via Roku, mobile app, or website on my laptop). On the Roku and mobile apps, I keep getting an "Unsupported Territory" error followed by a "Correlation ID" that has a bunch of alphanumeric characters. On my laptop it is an infinite loop from the login screen b
Question
Thank you for the response! I now see your DM, and I am going to be responding there shortly. Please try not to send any of the Official Employees private messages unless they request it. The sending of a Private Message to anyone in the Forums, espe
Cancel / move my service
I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!
Question
Already did it waiting for the answer
Cancel / move my service
I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!
Question
@user_ypwcgk Awesome, we are happy to hear you got your concerns resolved! Feel free to reach out to us anytime and thanks for being the best part of Xfinity!
Mobile
I was offered $300 off a smartwatch, then they billed me full price. I returned Nov 3, 2025. They continue billing monthly payments. I have called numerous times & they say it’s being reviewed. I want this off my bill!
Question
Thank you @EG for helping us get to this post sooner. :) @user_nqfaws Welcome! And no, we would not expect you to pay for any services that have not been used. If you have received a statement, please know your balance will be adjusted o
Bill question
If I have the service but I’m waiting on a tech to set up equipment, would I still have to pay my bill if I haven’t used any service.
Question
user_3lviz2 Hi there! Thank you so much for using our Forums and for taking the time out of your day to reach us. I understand that you are having some issues with canceling your services and our team is here happy to help get that set up for you. Pl
Cancel / move my service
I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!
Question
user_us991s Thanks for creating a post, and I'm sorry to hear that you've had trouble handling your account. Our team can assist digitally, though we would need to access the account by sending an authentication code via text message or email (depend
Billing issue after move abroad – unable to cancel due to phone verification
Hi everyone, I’m hoping someone from Xfinity or the community can help me sort this out, because I’m stuck in a loop. I moved out of my apartment in Washington, DC in August 2025 and have not used my Xfinity internet service since then. I removed autopay months ago so I wouldn’t keep getting charged
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancel / move my service
I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Remove the old modem from Comcast account
Please help to remove the old modem from Comcast account so I can give it to my parents.
Question
Cancel / move my service
I have tried cancelling for 2 months now! and it doesn't let me now i want to move places and it says the past balance due is still outstanding but i havent lived in that apt for 2 months! i need to speak with someone but it is impossible to do it! please help!!!
Question
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Customer Service
user_2p0w29, What browser are you using when visiting our webpage? You should see a direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. &
Disgusted with xfinity
You just doubled my very limited cellular service fee with no explanation. The service is a nightmare, and it is not obvious how to speak to a live agent. I have been a customer for years and have to get rid of your ridiculously expensive service. Even my internet is slow, regardless of the speeds y
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bill question
If I have the service but I’m waiting on a tech to set up equipment, would I still have to pay my bill if I haven’t used any service.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing issue after move abroad – unable to cancel due to phone verification
Hi everyone, I’m hoping someone from Xfinity or the community can help me sort this out, because I’m stuck in a loop. I moved out of my apartment in Washington, DC in August 2025 and have not used my Xfinity internet service since then. I removed autopay months ago so I wouldn’t keep getting charged
Question
I received a new router today and can’t get it connected
Need help connecting router
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Your Home Network
@user_k2odiz Did you have a chance to see if those suggestions apply? Please respond right here in your topic on these open / public help forums. Thank you.
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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Thank you for your time and patience. @StacyR1 I do apologize for the inconvenience this is causing you. Are you signing in with the email address that you set up the service with, that typically occurs when you are using a different email address.-R
How To Activate Peacock Premium?
I just got my account upgraded to Platinum so now I have access to Peacock Premium. The issue is, I have been trying all day to figure out how to activate. Every time I try to, Xfinity sends me to the Peacock site then when I try to sign in or sign up there, they send me to page to Pick a Plan. I am
Question
@XfinityChelseaB Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self troubleshooting things first which is in keeping with the intent of wha
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
Question
user_d2q4d7 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
XfinityBrianH
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Remove the old modem from Comcast account
Please help to remove the old modem from Comcast account so I can give it to my parents.
Question