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The concern is not "Community Center" help related............ Topic moved here to the proper help section.
Xfinity Internet keeps dropping. The app says there's no problem, but it's definitely an issue on their side.
It has happened a couple times in the past 20 minutes, on multiple devices. The router is Xfinity's.
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Hi there, @user_f77ct8 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand your concerns regarding being asked to pay a debt that you don't owe. Please be assured you r
Debt collections
Hello, I’ve been contacted by a debt collections agency. However, I was never informed by xfinity that I had a remaining balance nor did they ever write to me that I had a certain amount of time to pay before my debt was sent to an agency. I am beyond frustrated that this may ding me on my credit re
Question
hi i just received mail from Waypoint Resource group LLC stating that i owe you $35 as of March 09, 2025. I talked with Xfinity live agents TWO times and two times i was told that you updated the collection agency with this info and that there is n
Debt collections
Hello, I’ve been contacted by a debt collections agency. However, I was never informed by xfinity that I had a remaining balance nor did they ever write to me that I had a certain amount of time to pay before my debt was sent to an agency. I am beyond frustrated that this may ding me on my credit re
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Unfulfilled promises of speed
My wife was a customer with the 400 mbps and everything was fine , I canceled This plan and started my own with 1 gig plan but since day one I am only getting about 350 Mbps , after replacing the router and many customer support and tech support calls , no body has been able to the fix the issue , I
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@BruceW Thank you for the reply. I actually had tried that in Thursday as well. They said they couldn't assist nor check to see if either IPs are blocked. They then just transferred me to Internet support which is where the representative said a tic
Cloudflare Anycast IPs being blocked by comcast ASBR
I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Please help me prevent my teenage daughter from bypassing my parental control and downtime
My daughter I'm just learning has been sneaking onto the wifi internet and is using some kind of VPN and she's on it offline and I can't stand disobedient behavior. I can't find out what her assigned device has been up to now that I know she's been deceitful for over a month and a half I'm 56 years
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Cancel Sirius XM
Ive unchecked SiriusXM weeks ago but still getting messages regarding continuing it
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Sign-In and Account Management
@user_skv4o8 Xfinity modem performance depends on matching modem capabilities (DOCSIS 3.1/4.0) to service plans, ranging from 100 Mbps to 2+ Gbps. Higher-tier plans (1Gbps+) require DOCSIS 3.1/4.0 modems, preferably Xfinity Gateways (XB7/XB8/XB10/X
Upgrade
I have top tier service am I eligible for xbr10 modem upgrade. I hear it was released in 2024
Question
Good morning, @user_vq8ery. Thank you for making us aware of this primary user message you're getting when attempting to redeem the Peacock reward via Forums. I would be more than happy to help figure out what that primary username is. Have you by an
Diamond Member - Cannot Redeem Peacock - Stuck as Manager
I am the only person on my account but I am listed as a Manager, not Primary. I am getting a 'Primary Only' error for Peacock. Please help me promote my ID to Primary.
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How can I get to my email? {Removed: Personal Information}
How can I get to my email?
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Official Solution
@user_0l1ufn Thank you for working with us. We were able to get the billing issue sorted out and you are good to go! In the event you need assistance in the future, we ask that you please create a new post. We hope you have a great weekend and take c
Cancellation not processes
Hello i cancelled my service for 3/19/26 and got a confirmation email. On that date equipment was deopoed off. I was told I would get a prorated bill. Instead I got a full bill, it wasn’t cancelled. I called in and spoke with a rep who saw that it was to be cancelled on the 19th, and that it woukd b
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Upgrade
I have top tier service am I eligible for xbr10 modem upgrade. I hear it was released in 2024
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Customer Service
Cancel hulu
I no longer have a streaming box and do not know how to cancel Hulu.
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Customer Service
Thank you for reaching out @user_713zql I am sorry to hear about these issues you are having. To confirm both the lines you state that were added to your account are not yours? If yes, the best course of action, in this case, would actually be to rep
Unauthorized Mobile Lines and Misleading Information
I’m a long-time Xfinity internet customer. During a recent outage an agent provided a hotspot and later added two mobile lines to my account without my informed consent. Two months later, while in an Xfinity store, I discovered those lines were active. I was then told I’d reached my purchasing power
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Diamond Member - Cannot Redeem Peacock - Stuck as Manager
I am the only person on my account but I am listed as a Manager, not Primary. I am getting a 'Primary Only' error for Peacock. Please help me promote my ID to Primary.
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Sign-In and Account Management
@user_wouspc @XfinityMatthew Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Third Arris Surfboard won't connect to internet.
Last saturday my Comcast / Xfinity connection died. I was using a gen 1 SB8200. The error code of the flashing lights suggested that the modem was borked, so no biggie, I just ordered a replacement one (to show up next day, and an S33 arriving a couple of days later). The new SB8200 arrives, and whe
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@XfinityNatalie Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self-troubleshooting things here first which is in keeping with the intent of
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Xfinity Internet keeps dropping. The app says there's no problem, but it's definitely an issue on their side.
It has happened a couple times in the past 20 minutes, on multiple devices. The router is Xfinity's.
Question