Xfinity Community Forum

Keep having to reset my email password every couple of days

I keep having to reset my email password every couple of days. I have been on the phone with Comcast security multiple of times. They all had me reset my password and I did. They then told me that I will not have this problem again. Lo and behold, a couple of days later I am told to reset my passwor

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Xfinity App

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Yes. Thank you for all your help.

user_o4gldh

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12 hours ago

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Black Ops 6 Internet Settings

My son wants me to alter our network settings so he can play Black Ops 6. Looks like some Port reassignment among other things. Is this safe? Will altering our settings for his game affect other devices using our wifi connection?

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Thank you for allowing us to assist you tonight @user_o4gldh, Please feel free to create a new post if you need assistance in the future!

XfinityAbby

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12 hours ago

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Black Ops 6 Internet Settings

My son wants me to alter our network settings so he can play Black Ops 6. Looks like some Port reassignment among other things. Is this safe? Will altering our settings for his game affect other devices using our wifi connection?

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Yes, it was an Xfinity Reward. The only thing I did last week was return a TV adapter that wasn't being used. Nothing else changed. I spoke with someone in the billing area today and they confirmed I should have access.

user_19m4dq

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12 hours ago

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Peacock Premium Reward for Diamond Status

I've had Peacock Premium as a reward for a while but now when I log in it wants me to purchase a plan. It shows it's an active reward on my account. How do I get reconnected?

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Hello @user_t57634 Thank you for taking the time to post on our community forum. I understand that it is frustrating when your services are not working the way they should. Have any technicians gone out to your fathers house to check the lines?

XfinityAbby

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12 hours ago

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Cable consistently going out for the last year

Xfinity has been unable to fix my 87 year old father's cable in a year. Constantly going offline. What is wrong with the service and product. Between virtual and phone calls. I am out of my my mind. For a house bound elder man unacceptable. And they wonder why people are cutting the cord . I'm givin

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Thank you for checking on that for us. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the "Direct Message" icon or https://forums.xfinit

XfinityJohnG

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12 hours ago

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Xfinity support

Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi

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No. Appears to be limited to this residence. Broader issue is delayed response time relative to tech support

user_petbvh

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12 hours ago

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Xfinity support

Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi

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No. Appears to be isolated to this residence.

user_petbvh

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12 hours ago

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Xfinity support

Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi

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Comcast internet service and wifi has been down for multiple days, why cant I use a hot spot to access comcast.net and programming.

Comcast internet service and wifi has been down for multiple days, why cant I use a hot spot to access comcast.net and programming. Seems punitive that I cant access something I pay for because you are not able to deliver the service - internet and programing.

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Customer Service

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Apple TV sign has an endless loop

For months when I try to use Apple TV on my tcl google tvs, I use the QR code or the log in website, enter my credentials only for the tv to reload to the original screen with a new code. I am told this is an Xfinity issue. I have restarted my tv, my WiFi, cleared caches, data, deleted the app, rest

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X1

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That is definitely an issue we can look further into from here. Is there a known issue showing on your Xfinity app affecting service in your area?

XfinityJohnG

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12 hours ago

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Xfinity support

Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi

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user_l7qblo Hello, you are unable to log into the application?

XfinityVictor

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12 hours ago

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bill/statement loading issue

"View Bill and Transaction History" can't be loaded, error message shows - "A rendering error occurred: Cannot read properties of undefined (reading 'isCombinedState')." Tried on Chrome and Microsoft Edge, same result. Seeking help/hint to view the bill/statement. thanks

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Broken xfinity line

Tree broke my xfinty line

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Your Home Network

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Thank you for clarifying, user_cjlkw4! We can definitely take a closer look. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in. To send a direct message, please click on the

XfinitySean

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12 hours ago

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Xfinitywifi connected, no internet

The nearest hotspot that I use on multiple of my devices has been saying “connected, no internet” for 3 days now. I am trying to check the hotspot map to see if I can see an issue, but the map doesn’t work either and only shows a “something went wrong” error. I have tried forgetting the network, res

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Service / access is still out.

user_petbvh

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13 hours ago

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Xfinity support

Internet went out abruptly this afternoon while working from home. Had 5 video conferences scheduled following the outage that I had to take from my phone. Needless to say, there was a significant loss in production for 2 people living / working remotely as a result. Called customer support twice wi

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It’s not appearing! Even when I forget the network

user_cjlkw4

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13 hours ago

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Xfinitywifi connected, no internet

The nearest hotspot that I use on multiple of my devices has been saying “connected, no internet” for 3 days now. I am trying to check the hotspot map to see if I can see an issue, but the map doesn’t work either and only shows a “something went wrong” error. I have tried forgetting the network, res

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how to watch multiple chanel’s

user_jthgb1

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13 hours ago

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Why are multiple channels randomly pixelating for multiple homes

For the past several days, my neighbors and I have been experiencing multiple channels pixelating often to the point where we cannot get back to the channel if we try changing channels. Power cycling all of the equipment does not help. You AI system is locked into its mandated troubleshooting proces

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Could I get an Employee response to this question, please?

BruceW

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13 hours ago

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Autopay and paperless discount

In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut

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I asked for a link to the page where I can MANAGE the other accounts ... To manage other users on you account you need to log in with the PRIMARY UserId. If you're not sure which one that is use the UserID Lookup Tool at https://idm.xfinity.com/myac

BruceW

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13 hours ago

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Why is nothing working in the accounts pages?

I am trying to find out where to go to turn on email for my other accounts. But nothing is working! All the pages are blank or do not exist. WHAT IS GOING ON?

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Thanks for taking the time to post on our community forums, user_cjlkw4! I'm sorry to hear you're running into issues connecting to your closest hotspot. When trying to connect, are you prompted to sign in to your Xfinity account, or does that option

XfinitySean

commented

13 hours ago

to the conversation:

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Xfinitywifi connected, no internet

The nearest hotspot that I use on multiple of my devices has been saying “connected, no internet” for 3 days now. I am trying to check the hotspot map to see if I can see an issue, but the map doesn’t work either and only shows a “something went wrong” error. I have tried forgetting the network, res

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