Xfinity Community Forum

Thanks for posting on our community forums, user_yqvvlo. I completely understand why you’re feeling confused and disappointed. When you sign up for a new plan, you should walk away knowing exactly what you’re paying for, what’s incl

XfinityDilary

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8 hours ago

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Xfinity signed me up for custom plan when I requested specifically to do the 40$ basic plan with the 5 year price guarantee.

What can I do about this? I went in the store and they made a custom plan and I am not sure why. It says it costs $50, is that because autopay hasn't gone through and is that part of the custom plan? I am also confused whether the five year price guarantee was done because it does not list it in the

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@XfinityKassie Hello my service address is [Edited: Personal Information]

Njpatg

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8 hours ago

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The cable wires from my house are broken and hanging in my driveway

During this past storm the wires on my house for my internet service were broken , landing on my driveway, I’ve been trying to get this repaired for three days but no one is showing up

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report

please pay attention. Subject: Request for Review of Billing Discrepancies Hello, I hope you are doing well. I am writing to formally request a review of several billing discrepancies on my account. 1️⃣ Device Charges & Activation Fees Each device costs $25, and I have 3 devices, totaling $75. I was

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Devices

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I'm happy you were able to get everything under control @drb_data. Is there anything else we can do for you at this time?

XfinityDuron

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8 hours ago

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After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p

Question

Hello, user_fw7zag! Thank you so much for reaching out — I know dealing with setup issues can be frustrating, and I’m here to help make this easier for you. If your apartment includes Xfinity services as part of your rent, you still have

XfinityThomasA

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8 hours ago

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WiFi will not connect to the tv

I live in an apartment complex that provides Xfinity within the building Part of our rent. I have tried multiple times to input the password that my phone shows into our TV and other devices and it proves unsuccessful. After following the links to the Xfinity support automation, the link sent me to

Question

Thank you for reaching out to our team. I will be happy to take a look at any equipment issues on your account from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private me

XfinityJohnG

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9 hours ago

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Remove TV Box from service

My service says I have 3 TV Boxes still. I returned a TV Box and Remote on January 31 and dropped it off at an actual Xfinity Store location, 4039 Carpenter Rd, Ypsilanti, MI 48197. I thought that dropping it off at an Xfinity store would make this foolproof. They said I would get credit, it would b

Question

Hello kythri thank you so much for taking the time out of your day and reaching us here on our Xfinity Forums! This is never the type of experience we'd want for such a longtime subscriber, and will do all we can to truly earn your business and loyal

XfinityAlfonso

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9 hours ago

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Does Xfinity Want to Keep Me as a Customer?

I'm about broken. I've been an Xfinity customer for 25 years. All of that Internet, various times TV/Phone, and for the past 7ish years, Mobile. Between dealing with regular severe packet loss of my Internet service every weekday morning between 0800-1100 for the past several years (that only in the

Question

Hello, gardnertj92. Included below is a helpful article with more information about how you can set up Port Forwarding with an Xfinity Gateway.https://www.xfinity.com/support/articles/xfi-port-forwarding

XfinityThomasA

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9 hours ago

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Port Forwarding with Rented Xfi Modem

Hello, I would like to do port forwarding through admin tools and not the xfinity app. Why you might ask? Because I am a customer and that's what I want.. let's not overcomplicate this. Fix it or I can find a new provider, simple.

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Accepted Solution

Remove TV Box from service

My service says I have 3 TV Boxes still. I returned a TV Box and Remote on January 31 and dropped it off at an actual Xfinity Store location, 4039 Carpenter Rd, Ypsilanti, MI 48197. I thought that dropping it off at an Xfinity store would make this foolproof. They said I would get credit, it would b

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Customer Service

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Formal Complaint Regarding Service Instability and Upload Speed Limitations

Dear Xfinity Customer Support, My name is Kishon, and I am a current Xfinity Internet customer at 4215 N University Dr, Apt XXX. I am writing to formally express my frustration regarding ongoing service instability and repeated miscommunication from your customer service and technical support teams.

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Xfinity Compliments

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This is exactly my situation.

user_9305e4

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9 hours ago

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SMTP block for outgoing emails on iCloud, Yahoo, and Gmail using Apple Mail on MacOS

Beginning in mid‑January, Apple Mail on my Mac lost the ability to send outgoing email across all configured accounts. Because the failure affects three unrelated providers (iCloud, Yahoo, Gmail), the issue is not account‑specific, not tied to a single service, and not caused by user‑side settings.

Question

Does Xfinity Want to Keep Me as a Customer?

I'm about broken. I've been an Xfinity customer for 25 years. All of that Internet, various times TV/Phone, and for the past 7ish years, Mobile. Between dealing with regular severe packet loss of my Internet service every weekday morning between 0800-1100 for the past several years (that only in the

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Billing

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Good evening @user_6ya3ul, and thank you for reaching out to our Community Forums with your request to cancel internet, so you can switch to NOW Internet. Switching from Xfinity Residential to NOW Internet does require cancelling your current service

XfinityAlyssaA

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9 hours ago

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Cancel Internet Service

I would like to cancel my Xfinity Internet so I can switch to NOW Internet. I want to do it before I am billed again and without any gap in internet.

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Thanks for meeting us here about your billing concerns, @user_b6v090. We can take a look at your account to see what's available in your area. We'll gladly review the best offers for you. Please send a Direct Message with your full name and complete

XfinityLinda

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9 hours ago

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Plan cancellation

My internet plan bill has increased from $75/mo in June 2024 to $134/mo. The speed I get is only $750Mb at best and often much slower. I hear other customers are still getting a $75, and my friend just got adjusted to a really good rate on a 5 year commitment with a free 2Gb modem.

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Internet connection

I can,t connect my wifi to tv.can,t get any channels

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Your Home Network

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Hello Jstrauss24 thank you so much for reaching out here on our Xfinity Forums! We would love to assist in resolving this order issue with you. Please send a direct message by clicking the chat icon in the upper right corner of the page, clic

XfinityAlfonso

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9 hours ago

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New Customer Order - Need to Change 4K TV Box Order before Shipping URGENT

I just placed a new order for Internet and TV with cable boxes shipped to my home. I need the warehouse order to be changed as soon as possible so that I received the coaxial cable 4K boxes (XG1v4), and not the wireless Xi6 boxes. I really want to avoid having to switch boxes when they arrive to my

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Cancel Internet Service

I would like to cancel my Xfinity Internet so I can switch to NOW Internet. I want to do it before I am billed again and without any gap in internet.

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Customer Service

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Sounds like a plan. Please post back with how it goes. Good luck !

EG

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9 hours ago

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K

Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.

Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for

Question

Thanks for posting on our community forums, user_4umkpz. We can help with your service concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Dir

XfinityDilary

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9 hours ago

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SB8200 - High Uncorrectables on Channels 18-24 (549-585 MHz)

I am experiencing frequent drops. My Arris SB8200 status page shows over 10,000 uncorrectables specifically on Channels 18 through 24 (549-585 MHz). Downstream Power: 5.1–8.0 dBmV SNR: 40.5–43 dB Upstream Power: 43–44 dBmV My signal looks great, but the high uncorrectables on that specific frequency

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Xfinity signed me up for custom plan when I requested specifically to do the 40$ basic plan with the 5 year price guarantee.

What can I do about this? I went in the store and they made a custom plan and I am not sure why. It says it costs $50, is that because autopay hasn't gone through and is that part of the custom plan? I am also confused whether the five year price guarantee was done because it does not list it in the

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Customer Service

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