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And the resume on recordings! These features are very important and I will not fast forward from the beginning to find my place!
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
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Unresolved Referral Credit
Hi, I signed up for new service in October 2026 using a referral link. The online order encountered a system error and didn't confirm properly, though an order number was generated. A store manager assisted with setting up my service and assured me a ticket would be submitted to link the referral cr
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Billing
Bring back the smart fast forwarding through commercials on recordings!
The new format for xfinity cable
I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa
Question
New interface is BAD
This will cause me to drop streaming and just get my basic TV through other streaming services. Having to pan down one channel at a time through several hundred channels to get to HD channels and try to find what’s on - NO THANKS. Goal is probably to make people go back to renting cable boxes. Sorry
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Xfinity Stream Website
This new layout is terrible! Lost all my favorites and the overall look and functionally is terrible. Time to shop for NEW TV service!
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Good evening, I wanted to reach out to see if that issue with your membership redemptions has been resolved.
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
Question
user_qaqwkb I am very sorry you feel that way. I understand how important this feature is. To confirm you are using the Stream Application on both TVs?
Is Smart Resume gone?
The apps on both of my Samsung tvs were recently updated to 2.183.1 and now there is no longer a smart resume on any recording. I don’t see a setting where this is turned on or off. What am I missing? Please don’t say this feature was removed.
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user_6kgn39 We do appreciate your feedback, but we wouldn't know what changes will be made in the future. Our team is also not able to revert any changes that were made from the engineers, but your concern has been noted.
Xfinity upgrade
My Xfinity app on my tv was recently upgraded. In my opinion, the upgrade is a BIG step backwards due to loss of frequently used features- can no longer mark favorite channels, fast forwarding thru recorded shows no longer has smart view, after pausing or stopping a recorded show no ability to conti
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I HATE the app now. I can’t find what I’m looking for anymore. And I can’t tell if my shows are being recorded or not. And I can’t find my schedule recordings. I HATE IT!!!!! I’ve been thinking of getting rid of Xfinity for awhile. And now I’m really
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
Hi @user_41vuxq we would love to help out with your plan! Please send us a direct message with your full name and service address to get started. How to Send Us a Direct Message: 1. Click "Sign In" if necessary.2. Click
Price match with At&t
Hello, it is about that time to renew my contract and it has gone up quite a bit compared to the previous rate per month. At&t have a competitive offer for the same speed 300 Mbps for just $35 vs the new offer of 300 Mbps for $70 a month. Looking to get some help to see if a price match can be arran
Question
Price match with At&t
Hello, it is about that time to renew my contract and it has gone up quite a bit compared to the previous rate per month. At&t have a competitive offer for the same speed 300 Mbps for just $35 vs the new offer of 300 Mbps for $70 a month. Looking to get some help to see if a price match can be arran
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Billing
Request for Trade-In Deadline Extension – iPhone 15 Pro
Hello Xfinity Mobile Support Team, I’m reaching out regarding my iPhone 15 Pro trade-in through Assurant, which has an accepted trade-in value. My current deadline is November 12, 2026, at 5:59 PM. Unfortunately, USPS will be closed on November 11 due to Veterans Day, which has made it difficult for
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Getting Started
@XfinityJeffB favorites don’t work on my phone. Icons instead of text is horrible. Why ruin a good app like this?
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
Xfinity upgrade
My Xfinity app on my tv was recently upgraded. In my opinion, the upgrade is a BIG step backwards due to loss of frequently used features- can no longer mark favorite channels, fast forwarding thru recorded shows no longer has smart view, after pausing or stopping a recorded show no ability to conti
Question
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Customer Service
Remote won't work
We received 2 upgraded boxes XiOne SC and the remote paired with our older Samsung TV. It will not pair with the new Samsung S90H tv. I have tried all of the codes with no luck and the store gave me a replacement remote and that did not work as well.
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X1
That’s what I found out too My problem is my big screen is a “smart” tv which has the new version. I can’t get the remote to page up or page down the guide. With no favorites I have to scroll one line at a time thru 100+ channels . WHAT?
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
I am getting the same thing — have tried multiple programs and have to launch Britbox and Subscribe.
Britbox not free - on 11/11/2026 on
on my TV i selected free tv this week - select a britbox content - waste a lot of time - is not free if BritBox requires an active subscription
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Absolutely garbage! I agree
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
Question
This new format is terrible! Lost all my favorites and the functionality is much worse. Time to shop for NEW TV service!
user_khtrrs
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App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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