Xfinity Community Forum

Good afternoon and happy Friday, @user_mw24! We are here and happy to assist you further with your internet bill. Are you wanting to look into our promotions or do you have a different concern with your bill?

XfinityRay

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5 hours ago

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Help with xfinity internet bill

Having an issue with my xfinity internet bill

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@user_kj83yc, there may be underlying issues unrelated to the Planned maintenance that could be causing you to have the difficulties you are experiencing. We can definitely look into that for you if you would like. To get started, please

XfinityCliff

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5 hours ago

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Where can I email a complaint

And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa

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Help with xfinity internet bill

Having an issue with my xfinity internet bill

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Billing

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I want to go back from yahoo email to xfinity

user_8f2vfi

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5 hours ago

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comcast.net email

want to log into my comcast.net email

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I’ve done that, and I still haven’t received a reply after a week

user_do6v2k

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5 hours ago

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Constant Outage issues

How do I get someone to answer me why we've had 7 outages lasting an hour or more in the last 21 days? If this is going to continue, or if I can't get a straight answer, I'm finding a different ISP because this is impacting my wife's employment and costing us significantly with every outage. The cus

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Is HATE too strong a word for the way I feel about the switch to YahooMail???? This is NOT an upgrade in my opinion and Xfinity mail was just perfect for me. Make it go back. PLLLLLEEEEEEEESSSSEEEEE! Don't just give me the company

MardiK

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5 hours ago

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Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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Happy Friday, @user_g078g0! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can als

XfinityRay

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5 hours ago

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Bill

I would like to speak with a representative about my bill and service please

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I have sent a DM to Xfinity Support

user_f872cq

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5 hours ago

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Cancel Internet Before Activation

Yesterday I was approached by a representative about Xfinity fiber internet. I let myself be talked into signing up, I payed a $25 activation fee and set an appointment for installation. I have decided I do not wish to move forward. I want to cancel the appointment and the plan I signed up for, I al

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I have had the same thing for over a year; what search engine do you use? If your using Chrome GET OUT OF IT EVERYTHING YOU DO IS RECORDED. I finally figured out this today - I had a password manager on Chrome Filled with passwords I did

user_xm7i87

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5 hours ago

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Throttling for many months

Before 4:30pm [Image removal: "Personal information"] After 4:30pm [Image removal: "Personal information"] Comcast what say you? You're billing be for full service delivering less than 25%

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Bill

I would like to speak with a representative about my bill and service please

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Billing

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And now I've gotten the text that all should be well. And it isn't. Your enhancements have knocked me right off your internet service. Epic fail.

user_kj83yc

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5 hours ago

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Where can I email a complaint

And please do not tell me to use the DM feature located next to the bell. It's not there. Beginning on 3/23/26, I have received text messages from Xfinity Assistant, telling me my service will be down to "enhance the network in my neighborhood." Since that date, I have experienced the following outa

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user_f872cq, hello there and thansk for reaching out. I understand your concern and wish there is something I can do to help you stay. You do seem a bit worried about your transaction and I'd be more than happy to take a look for you on our end to ve

XfinityQue

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5 hours ago

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Cancel Internet Before Activation

Yesterday I was approached by a representative about Xfinity fiber internet. I let myself be talked into signing up, I payed a $25 activation fee and set an appointment for installation. I have decided I do not wish to move forward. I want to cancel the appointment and the plan I signed up for, I al

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Ims activation

Hi, I need this escalated to advanced mobile provisioning / backend network support. This is NOT a basic troubleshooting issue. I’m using Xfinity Mobile on a Samsung Galaxy S25 Ultra (dual SIM, purchased internationally). My line was previously fully working, including Wi-Fi Calling and IMS services

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Devices

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You got 5 years set price? I have been with them Before they were Comcast, when they were ATand T (yes the were at&T ) then back to [Edited: "Profanity"] were they anyway Over 30 years. I remember getting the cable internet and going out t

user_xm7i87

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5 hours ago

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5 yr set price doesn't seem to apply to long time customers like me

I've been with Xfinity since it was Comcast, yet I never seem to get any perks like a reduction in price for being a long time customer or 5 yrs. set price, like is currently being heavily advertised. My question is simple, Why?

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Hi, @user_930cbf! I hope you move has been an easy one and that you are getting settled in. Thanks for wanting to return the modem back to us. I can get a package sent to you with a shipping label since UPS would not generate one when you stopped by.

XfinityRay

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5 hours ago

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Contacting customer service

I moved two weeks ago and there are no Xfinity stores near me to return this modem. I’ve been to UPS stores trying to ship it back but no one from Xfinity has given me a shipping label I can use. UPS just sends me away. I’ve tried contacting customer service multiple times but every way I go leads t

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YW @XfinitySara ! 😊

EG

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5 hours ago

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X-Class availability question

I’m not able to get X-Class service despite the customer portal showing it available for my account. I received a message from XFinity on Wednesday that I was eligible for a speed upgrade, and they offered to send me a new modem. I was surprised when it showed up the next day. I was able to connect

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Contacting customer service

I moved two weeks ago and there are no Xfinity stores near me to return this modem. I’ve been to UPS stores trying to ship it back but no one from Xfinity has given me a shipping label I can use. UPS just sends me away. I’ve tried contacting customer service multiple times but every way I go leads t

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Cancel Internet Before Activation

Yesterday I was approached by a representative about Xfinity fiber internet. I let myself be talked into signing up, I payed a $25 activation fee and set an appointment for installation. I have decided I do not wish to move forward. I want to cancel the appointment and the plan I signed up for, I al

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Thanks for taking the time to post on our Xfinity Community Forums page, @user_1klq83. I'd like to do everything I can to help in getting that line buried. Please send a direct message including your full name and service address, and we can get star

XfinityAbel

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6 hours ago

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bury cable line in backyard

Hi, We have had internet issues last October (2025) and the cable that was buried had to be replaced. We are still waiting for someone to come to our house to bury this cable. We have called and gone to the store to get this resolved. The utility company came out over a month ago to mark the lines a

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Accepted Solution

I am so happy we were able to get your account changed to what your household uses within the home, @user_009017! Please don't hesitate to reach out in the future if you have any questions or concerns, we are happy to help! Have wonderful rest of you

XfinityAdrienne

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6 hours ago

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Terrible Customer Service - Need Help

Still not getting any help regarding service changes that were to happen on my account. I'm tired of the delay tactics. I just need this taken care of now. Please let me know who to send a direct message to please.

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