I got an email a few weeks back saying “Your updated service order is confirmed”, though I never requested anything. I didn’t think much of it as my next auto payment went through and my wifi was still working. However this morning my WiFi disconnected and the Xfinity app says I have a $21.90 balanc

How do I update the type of service for an existing address? It was formerly business but has now been converted to a residence so I need residential service. Thank you.

There is money in my bank account for the late payment I have but my card keeps declining even tho there is money in my account

Everytime I call the 1 800 934 6489 number and put in my account number, the AI agent tells me to login online and disconnects me. I cannot login on line because this account is not registered and I cannot link it. The address on the bill matches the address I type in but the system says it can't fi

I have a 4K tv and i am trying to replace old set top box with new XG1v4 4K box with DVR. I have been in the Xfinity store 4 times and have been sent the Xi6-A companion box 4 times. Please advise.

I activated my Disney plus, Hulu package using my Comcast email address because I thought I had to. When I went to sign into Disney, it sent a code to my email that I can’t access because my Comcast email has been deactivated, probably for at least a year now. I can’t figure out any way to reactivat

I just called this morning to cancel my Xfinity internet and was told that it was successful and immediately cancelled, but I was not given a confirmation number. I also did not receive a confirmation email. I am supposed to be billed tomorrow so I want to make sure it was actually cancelled.

We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new

Hi Xfinity Support team, I'm writing to request a serviceability check for both Gigabit Pro x10 (FTTH) and X-Class symmetrical DOCSIS 4.0 service at my address. I understand these are handled by the dedicated Gig Sales team rather than standard support, and I'd appreciate having a ticket opened on m

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

My monthly bill of $34 was $104 this month