Xfinity Community Forum

@user_2xombf Thank you for giving us the opportunity to help via Forums. I would be more than happy to look into removing this line for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pe

XfinityRaul

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5 hours ago

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Customer service phone number

I need a customer service phone number

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user_925bbf Thanks for giving us the opportunity to assist you with your account, please reach out to us again if you have any other concerns we can help with.

XfinityBrianH

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5 hours ago

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X-Class Internet Availability in Seattle, WA

Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!

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I need help. I signed up for internet and was given a free phone line. I didn't want it, but was told that was the only option available. I have never used the number and it is causing roaming/travel issues. I want the line removed from

user_2xombf

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6 hours ago

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Customer service phone number

I need a customer service phone number

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Greetings @user_8yny94, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good day so far. Usually when a cancelation request is put in on an account, the

XfinityJeff

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6 hours ago

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Cancellation confirmation email

I called an Xfinity agent yesterday to cancel my Internet subscription. I scheduled for my services to end on Monday. I use an Xfinity gateway so do not have any equipment to return. The agent said I would receive an email confirming cancellation but I have not received it. How can I find proof that

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Greetings @user_rp1vkp, thanks for taking the time to create an official post. This may be a scenario where proper expectations were not set, and I apologize if that is the case. Upon disconnecting service your bill will continue as normal until the

XfinityJustinM

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6 hours ago

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Billed for services after I canceled.

I was charged $34.47 on 05/16/26, and $95.89 on 05/22/26. My service was canceled but Xfinity billed me anyway! That is fraud. You billed me for services after I was no longer a Xfinity customer. I demand you return that money back to my bank account immediately!! I will escalate this and seek Xfini

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Hi there, @user_1xlfqv Good Morning. I hope you're having a fantastic weekend! I appreciate you reaching out to us on Xfinity Forums, you came to the right place for assistance, how can I assist you?

XfinityRichard

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6 hours ago

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Moving

I need to talk to a live agent

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Moving

I need to talk to a live agent

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Cancellation confirmation email

I called an Xfinity agent yesterday to cancel my Internet subscription. I scheduled for my services to end on Monday. I use an Xfinity gateway so do not have any equipment to return. The agent said I would receive an email confirming cancellation but I have not received it. How can I find proof that

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@George1_ Did any of the tips apply ?

EG

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6 hours ago

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Jitter and Bufferbloat problem

Hello, I would like to report ongoing internet stability issues with my Xfinity connection. Although the download and upload speeds appear normal, I am experiencing significant jitter, latency spikes, and bufferbloat, especially during gaming and real-time applications. When running bufferbloat and

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Billed for services after I canceled.

I was charged $34.47 on 05/16/26, and $95.89 on 05/22/26. My service was canceled but Xfinity billed me anyway! That is fraud. You billed me for services after I was no longer a Xfinity customer. I demand you return that money back to my bank account immediately!! I will escalate this and seek Xfini

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Billing

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Hello @user_ti1rmh Our forums expert @EG provided the instructions how to enable the advanced setting and change the network to support a dual band connection. Did that work for you?

XfinityMatthew

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6 hours ago

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Need 2.4 service

I installed a generator that only interfaces with 2.4 service, not 5G. I'm unable to connect it to my current system.

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Accepted Solution

Thanks for the reply, XfinityJon. I managed to fix the problem. The complaint still stands regarding the nonsense tactics used by xfinity customer service. Time is short and it's beyond ridiculous to have to battle with a representative to ge

achrysoulakis

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6 hours ago

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How to complain about Xfinity Customer Service?

I have seasonal plan. I am unable to start up internet for the season via the web site. First I try logging in with iOS Safari -- simply loops back to the 'enter your login id page. Okay, let's try Firefox on iOS -- after logging in and navigating to /seasonal, I'm greeted with error: unable to proc

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user_9cxonr Hello, and welcome to Xfinity Forums! We are here to help in any way we can. To clarify, are you the account holder, and you're trying to be added as the manager? Or are you listed as the manager and need to be changed to the primary? &nb

XfinityKassie

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6 hours ago

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My account

Making me manager on my account

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Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box

Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware

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X1

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I am a single mother of two kids. I do not make enough to pay all my bills and this bill is almost $200 and all I do is use Wi-Fi. Why is it so expensive Note: This comment was created from a merged conversation originally titled Billing

user_05nat7

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6 hours ago

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Returns

I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to r

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Returns

I keep getting text messages saying that if I return my unused equipment, I could get a lower bill which would be great because all I do is use Wi-Fi and you guys are charging me $200 a month which I feel is excessive however when you click on the item that they want you to return, they want me to r

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Xfinity Compliments

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Accepted Solution

@user_925bbf Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and

XfinityBrianH

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7 hours ago

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X-Class Internet Availability in Seattle, WA

Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!

Question

HBO Max is the only channel where we experience buffering when we watch through the Xfinity app. All other premium and streaming channels seem to be fine. We are having a hard time watching the various shows we want to enjoy on HBO.

ebreuben

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7 hours ago

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Buffering om hbo max through xfinity and sony smart tv help

Hdo max stutter and bufferring only on hbo max

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Accepted Solution

X-Class Internet Availability in Seattle, WA

Hi. I am wondering if X-class is available at my address. Can somebody help me with this, please? Thanks!

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Customer Service

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user_hmlkg3 Hi there! Thank you for posting this here in case others experience the same thing! This is excellent information! We're glad you're up and running again!

XfinityBenjaminM

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7 hours ago

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Disney plus Error Code 83

Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c

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