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Have done all the clearing cache and attempted to update but none available. Still when I play recordings they start maybe 5 to 15 minutes into the recording then I have to backup and restart. And this can ONLY be done in the RECORDINGS list. Not fr
Xfinity Stream on Firestick/firetv
A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t
Question
I want to pause my membership for a couple of months while i find a new place to live
Cancel my membership
I want to cancel my membership as I have been waiting for 10 days for you to fix my internet.
Question
Hello user_8e49fe and thank you for taking the time to reach out to us here on our Xfinity Forums. Can you please clarify the error you are running into with your smart phone and the Xfinity Hoe app?
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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System keeps changing my password
Since late May, I keep getting notices that my password needs to be reset for “security purposes”. At the same time, I get an email that my password “is all set”, as if I had done it myself. I HAVE NOT CHANGED PASSWORDS!! Your system keeps doing it by itself! It is very frustrating to have to change
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Sign-In and Account Management
Verizon corrupting building internet?
I had Xfinity for 10 years in my old apartment. I moved to another apartment in the same building. The previous tenant had Verizon as evidenced by the equipment left behind. Since moving (May 4), I've had several occasions of randomly losing internet. This NEVER happened in my old unit unless it was
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Your Home Network
user_1y36xq Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You would need to make a post first and wait to be invited to sending a DM if it is necessary. Our team is here to help with any and all account concer
Direct message
Is direct message only possible after you've made your first post? I don't see the icon anywhere?
Question
Direct message
Is direct message only possible after you've made your first post? I don't see the icon anywhere?
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Customer Service
@user_f6rnlj Thank you for dropping a comment on this thread. Have you attempted to update the app? Are you still seeing the issue after the update?
Xfinity Stream on Firestick/firetv
A week or so ago we started seeing the ‘failure to upgrade please exit and restart’. Only on the stream app while using a firestick. We have tried: uninstall8ng the Stream App resetting the stick to factory settings and reinstalling the app At that point we thought our sticks were just too old for t
Question
Cancel
Hello. I permanently moved out of the United States and would like to cancel my Xfinity Internet service. I no longer need the service. Please disconnect my account effective immediately and send me a confirmation email after the cancellation has been processed. Thank you.
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Your Home Network
user_uguanc Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you aren't able to recieve text messages, I would love the opportunity to check the status of the open ticket. I'll need to acce
Open Ticket
I’ve been having issues with receiving text messages from Xfinity for months now, what is the current status of my open ticket???
Question
I’m having the same issue and have been for about two months now, I’ve called and called and opened ticket after ticket with absolutely No Resolution!!!!!! Can someone please look into this and fix this problem????
not receiving texts
I am not receiving any of the text messages from Xfinity. I can't talk to anyone. There's no way to reach a real person.
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Open Ticket
I’ve been having issues with receiving text messages from Xfinity for months now, what is the current status of my open ticket???
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Network
Lkpolo At this time we don't have a definitive answer for how long the transition to Yahoo can be postponed. I'm truly sorry for the frustration this may cause.
how to get away from yahoo I hate yahoo
I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from
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@user_2d2bp7 Using the Xfinity App: 1. Open the app and log in with your Xfinity ID. 2. Tap the Account tab at the bottom of the screen. 3. Select Bill details under the account balance section. 4. Tap Bill settings in the payment section, then choos
Unable to change payment method
I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr
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user_grgazn Hello! Thank you for reaching out. Can you elaborate on what issues you are having specifically? We know you mentioned you are a new customer. Are you having difficulty setting up your modem?
They told me to contact y'all cause I needed help finishing up my account I just came a new customer
They told me to contact y'all to finish my account I just came a new customer
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Can Not Activate Xfinity Modem
Can't activate Xfinity modem. My modem worried. Please help. Thank you
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Your Home Network
Hi there! Thank you for taking the time to share all of those details. I can definitely see why this would be frustrating, especially after already going through the activation steps, reviewing the help articles, and spending time with support withou
Peacock removed after service changes
Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re
Question
Hello @Gorschn58 for a concern like this you will want to work with our Customer Security Assurance team. They can be reached at 1-888-565-4329, 8:00am - 12:00am Eastern Time, 7 days a week.
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System keeps changing my password
Since late May, I keep getting notices that my password needs to be reset for “security purposes”. At the same time, I get an email that my password “is all set”, as if I had done it myself. I HAVE NOT CHANGED PASSWORDS!! Your system keeps doing it by itself! It is very frustrating to have to change
Question