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I did not intentionally set the Xfinity Gateway router in Bridge mode. Having said that, more info. I have (3) EERO Pro6 devices setup around the house for wifi signal propagation; one of them is directly connected to the Xfinity Gateway via h
WiFi Details not displaying in Xfinity App
I cannot get to my Xfinity Gateway to see details of my network (used to access http://10.0.0.1). I deleted and re-installed Xfinity app on my iphone. I cycled power, then re-activated my Gateway Router in my home. My understanding is that there is some information that has to be passed/verified to
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Hi, @user_uoook5! Thanks for sharing this is on TruTV and TBS. We are continuing to gather further information on this and appreciate your help! What type of device are you watching from? If you have a TV box, do you see the same problem happening?
TBS / TNT channels randomly not working on Xfinity Stream
Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i
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Add name to Bill To for my billing statements
I neeed to add name to Bill To for my billing statements. Please enable direct messaging link so that a representative can update my account in this way
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Sign-In and Account Management
Contrast reps and corporate are incompetent
We have called 10 times to have this green tower removed from our fenced property. For 22 years we have been dealing with techs jumping our fence, breaking our fence, running neighbors wires through our fence, leaving the box open with wires hanging ot of it, coming in unannounced, and we have had e
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Customer Service
Hello, any updates for us?
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
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Hello there @user_em39n4, just reaching out to see if you still need assistance with your password at this time?
Need help with imap [Edited]
Trying to get my password for my imap. I understand it is the same password as login in but it says there is an error but putting same password in [Title Edited: "Personal Information"]
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@user_2wk5oi There is a known issue with the Xfinity app not providing content on certain networks that are effecting FirstStick or FireTV devices. With our engineers being made aware of the issue we'll pop back in here when we see their ticket has b
Certain channels not coming back after commercial breaks
I am using the xfinity stream app on a FireTV. Some channels, specifically TBS and TNT, will work fine upon starting the app, but after one commercial break the broadcast never returns and the screen just sits blank. I have tried switching channels, force quitting the app, clearing the app cache, un
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Hello user_ufw9ce, thank you for your helpful post! Any and all input is welcome while we try to find more info. Let's go a bit deeper and see what we can find. Please send us a direct message with your full name and complete service address to "Xfin
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
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Gigabit x2 Data Cap Billing Error- Seeking Escalation for Wrongful Overcharges
I need an administrative billing review regarding a severe backend data cap glitch. I am on a contract- locked gigabit x 2 (2000mbps) plan. By design, Xfinity’s 2 Gig tiers are uncapped, unlimited profiles. However, my account was trapped in a legacy billing code error that incorrectly applied a 1.2
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Billing
@user_fs3e7r Channel 41.3 free on a TV connected to an antenna.
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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Hi there, @user_ak088k! I am sorry to hear that the games are not coming through. We will look into this so we can get things working once again. I am not seeing this a concern our engineers are working on so want to gather further details. Were you
TBS / TNT channels randomly not working on Xfinity Stream
Within the last few weeks or so, TBS and also TNT just randomly come up blank on Stream. They work fine on the cable box though. Is there some issue with these channels? I was trying to watch AEW last night on TBS but it was totally blank. I tried it on a Fire TV, fire stick, and a phone. The same i
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Hello user_cxcx62, thank you for reaching out here in our Xfinity Community forum. I am happy to help, and to answer briefly, there are several things it could be. It may be best to dom some deeper troubleshooting. Please send us a direct messa
Severe local WiFi packet loss/latency to Xfinity gateway – Ethernet is clean
Please mind the ChatGPT summary, as we are past my level of understanding of the issue, and I am doing the best I can... I’m looking for help diagnosing what appears to be a local WiFi issue with my Xfinity gateway/network that standard Xfinity diagnostics have not detected. This happens occasionall
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Hi Elaine22, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help. May I ask, have you tried restarting your TV Box? Are there any issues going on, or internet connection issues or maybe more
Pixeling
Every day, just about, around 4 or. 5 pm, there is extreme pixelation on MSNOW and CNN, FOX NEWS comes in clear as a bell while the other 2 channels are unwatchable. Why?
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Hi @XfinityJon, thanks for the response. This isn't particularly helpful though. It just ends up leading me back to the plan selection page, and I already know that the plan isn't an option. I'm hoping to get an idea on the timeline of when the upgr
Mid Split Availability
How can I determine when mid split service will be available in my area? The neighborhood across the street has had it for years. The infrastructure is capable of it in my neighborhood, as demonstrated by a service tech back in June. I haven't gotten any information about it though, and then plans a
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well said. I think a lot of us customers are finding that out.
Wild hockey Games Fall of 2026 - 2027
We subscribe to one of the upper tiers of Xfinity TV because it was required to watch the Twins, Wild, Timber wolves, etc. Since that time the Twins have moved to a new channel, and the Wild does not appear to be on Xfinity anymore (Don't know about Wolves). Is Xfinity going to make the Wild availab
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My Xfinity Payment Methods are blocked
To Xfinity Digital Service Representative, I got an email related to decline my bank payment on 10.08.26. Tired to update my payment method on Xfinity app but got an error and told me to go to the Xfinity store. Then, I learned that both my debit card and credit card methods are blocked starting thi
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TiVo Bolt Motorola CableCARD stuck in FWK Loop - Need Validation Lock
Hello, My previously working Motorola CableCARD on my TiVo Bolt dropped its pairing. OOB messages are flowing and Con is YES, but Val shows a hex code and Auth is stuck in an FWK loop. Phone support wants to roll a truck, but this is a backend database provisioning issue. I have two CableCARDs on my
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Non-X1 Service
I am having the same problem, which has persisted for a several weeks. When I called last week, the frontline CS person connected me with someone from Advanced Tech Support, who told me that this issue had been reported and that they were working on.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Had tech visit today, with no resolution. X1 Cable box will not refresh, and checking status on the x1 says outage in my area, all services, even though they are all working. Still cannot use xfinity stream on my ipad. There is sch
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Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
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