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I haven't received 4 of the "On Us" movies from Xfintiy Rewards, this is response I got from direct messaging."Hi there! We did hear back from our technical support team and after researching rights for movies in our tool. Those movies are not listed

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“On Us” movies not showing up in purchases

Hello! In the past week I redeemed 2 “On Us” movies from Xfinity Rewards. They were Lethal Weapon and Rush Hour. But when I look for them in my purchases, they are not there. I checked the Xfinity Rewards again and it shows that I already redeemed the reward. Please help me get access to these movie

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Same here. I've just gotten six calls in a row

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I have gotten over 100 calls from 888-934-6489

Since August 8th, I have gotten 111 phone calls and voicemails from 888-934-6489. Each voicemail plays an automated message that says "this is your call back", gives me a list of buttons to press, and then says they're sorry they missed me, but I never once asked Xfinity for a callback. I answered o

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@user_7h9vu4​ still not working for me ☹️

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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I spent almost 3 months trying everything to get help. I am not going down that road again.

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Xfinity Mobile [Edited: Language] (Mobile Data Usage)

I had Xfinity Mobile from 2017 until 2 months ago. I was a by-the-gig user. My data usage was under a 1/2 gig for years. Then it started climbing up. I often had to stop using my phone outside of wifi towards the end of the month. From 9/25-11/25 my data usage jumped. One night in November I checked

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Down phone wire

Downed wire causing risk

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CNN live

I have Xfinity stream which says it includes cnn. I cannot find cnn anywhere in the live channels. I am logged into my home network.

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$200 Amazon Gift Card

On may of last year i sign up for interent and was promised a $200 Amazon Gift Card. I have reached out and been imposible to get a holdof somebody in customer service to get what was promised. I also received a link to track it. However the link doesn’t help, because It shows it was send in a form

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Thank you for reaching out to us @user_ikt4xt! We have a step-by-step guide on transferring numbers from a previous carrier while activating a phone here.   Please let us know if you have any questions while working through that guide.

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Activation

Can someone help me to activate the last phone on my list or transfer a number from the previous carrier to my account to that new phone that I have into my list?

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Thank you for sharing and being our eyes and ears on the other end. user_9091ba - Is there another device you can test hardwired? Which Xfinity Gateway model are you using?  

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Wifi Speeds are very low

I started with using my own router/modem (Arris G34-RB) and everything was working great and had good wifi speed over 200 mbps. I had issues with one computer that would drop wifi and after much failed troubleshooting decided to switch it out and use the xFi gateway. I set it all up and the internet

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Hey there, @user_3gtzt6, thanks for reaching out through Xfinity Forums regarding disconnecting your account. You have reached the right place and we are sad to hear you want to disconnect. If you can please send us a Direct Message with your full na

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cancel service

I need to cancel my service since I have moved. Where I live, the old place had a contract with xfinity. The new place has a contract with another company so I need to cancel this service and there is NO option to cancel service -- only move it. This is a deceptive tactic and I will be reporting thi

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Since you've received the new modem, has the admin tool access been enabled in the Xfinity app @user_ziu2q3

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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@user_wu1xcs We can help. To get started, please create your own public post without your account information. Provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we c

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Ongoing Service Interruptions Due to Neighborhood Construction

I am writing to formally complain about the ongoing construction work being performed in my neighborhood over the past 10 days. During this time, my Xfinity service has been repeatedly interrupted, resulting in multiple lost workdays. I work from home and rely on a stable internet connection to perf

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Hello, @Kay1965! We can further help with the notifications. I understand that can be frustrating to keep checking on your account when you don't need to. We will need to meet back in a direct message. Please send us a direct message to “Xfinit

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Here we go again! Billing reminders keep coming to me long after I've paid my bill!

God, all mighty! What [Edited: "Profanity"] are you folks doing? I paid my bill in full on 01/29/26. My bill shows as being processed on that day. Last Thursday, Feb. 5, I received a push notification from the Xfinity app and an email reminding me of an upcoming payment that I hadn't paid. Of course

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1. The old router in not present in the app 2. Advanced security was already off. I did turn it on and back off just in case. 3. My laptop doesn't have ethernet ports so I had to use adapters to make it work but I was able to get up to 100Mbps hard

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Wifi Speeds are very low

I started with using my own router/modem (Arris G34-RB) and everything was working great and had good wifi speed over 200 mbps. I had issues with one computer that would drop wifi and after much failed troubleshooting decided to switch it out and use the xFi gateway. I set it all up and the internet

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It’s effecting the App. I have Basic Cable.

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HBO Caching Constantly

While watching HBO, the circle starts spinning entire five minutes or so.

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Hello @user_hsh4us, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Check out these links for more help:Troubleshoot Comcast email error codes and messagesError Messages When Se

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email support

I am not getting emails from one particular sender. I have always gotten them up until a few months ago. I have emailed them a few times and gotten no response. They are not blocked or in my spam folder. What is the deal?

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user_phto60 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

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Artifact extra time on recordings

I have set up sports program series recordings adding extra time. I have canceled some of these yet when I set a new recording for canceled series the recording includes extra time even though I set it up with no extra time. I cannot remove this extra time and sometimes it affects the ability to rec

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Good evening @user_qw52ub and happy Tuesday, we hope you have been well! We wanted to check in to see if you are still having trouble activating your Peacock subscription. Are you able to try again using the following link https://customer.xfinity.co

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Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps

Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (

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