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@user_uje0d7 I’m not sure, Comcast only told us they no longer authorized Cable Cards, and any channel we got through Ti-Vo would have to be streamed.
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
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Again, completely disappointing to get the runaround for a low cost item to keep a long-term and highly profitable customer. I’ll be reaching out to other providers. Such a shame.
30 year satisfied Customer - now won’t provide a needed booster for new router?
We’ve had Comcast for about 30 years. Pay $4000-5000 annually for internet, cable and 2 landlines. Have generally been REALLY happy with your service until today. Received a new router a few months ago and Wifi no longer reaches my upstairs office consistently for zoom etc (though it did before with
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An address block locks that whole location down, so no, splitting would not work. My best advice would be to pay the past due to have the block lifted or provide the proof of residency at a local corporate store showing that you are the homeowner/res
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
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Over 20 year Ti-Vo user myself. I miss the ease of the Ti-Vo remote, and setting recordings. And now my recorded shows are deleted quickly.
Disappointed in cable card support being discontinued
I've been an Xfinity customer for about 11 years and was disappointed to learn today that the cable card in my TiVo Bolt is no longer supported. The rep said an X1 streaming box could be provided at no charge but then sent a proposed account notice that included a $15 setup fee and an overall increa
Question
Hello user_xem33r thank you so much for taking time out of your day and reaching out here via our Xfinity Forums! When making account changes online or with the assistance of an agent, we do send over an order approval form via email or text to ensur
Internet Bill $80
On 15th of January I tchatted with an agent to downgrade my internet which is supposed to be $55 per month. Yet today i got an email that I have $80 bill. I am asking why this
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user_403njn I can assure you that we are here to help. Please reach out, we want to make sure to get this sorted out.
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
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you people don't want to help.. just burn a customers daylight. you have my email and cell number on file.. call it or email it
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
@XfinityAlfonso ok so heres my other question. Is splitting going to work??
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
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user_403njn There is no message showing on our end my friend. Can you please try to send a fresh message?
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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Customer Service
There is not, as we do need positive identification confirmed by the in-store associates and noted in our systems. Our Xfinity Store Locator makes finding that closest retail location fast and easy.
Customer Sales Reps Lying About Us being able to have service
Hello, I figured or heard this is closer to the higher up. Short story simple: customer sales service reps are saying location is serviceable after disconnection(They pretty much said, yes but we are going to collections to figure out yada yada), anyway the current situation is. Reps have restored m
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user_x6yhj2 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Monthly amount is higher than I signed up for
Hi, Last June I signed up for a new $70 per month internet service. However I am being billed $80 per month. Thank you
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My Internet is Off
Is there an outage in my area because I have no internet.
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Your Home Network
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet Bill $80
On 15th of January I tchatted with an agent to downgrade my internet which is supposed to be $55 per month. Yet today i got an email that I have $80 bill. I am asking why this
Question
Thomasb said it was a regular visitor
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Wifi Outage will not resolve
The winter storm hit my place recently and wifi has been out since this morning. The outage tracker only says the status is to be resolved "As soon as possible," but doesn't give any updates beyond that. Ai assistant won't direct me to a live agent for help either. Wouldn't be surprised if they neve
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DM sent with my name address and screen shots of the issue
Virtual prepaid Mastercard link not working
I received my $200 Virtual prepaid Mastercard link; however, the link does not work.
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why do you ghost people, I followed your instructions multiple times and no response. seemed like I was in communication with comcast/Xfinity's customer service agents.. you have my information on file, if you really want to solve this issue give me
user_403njn
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Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still ha
Question