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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Connect Error
Every other day or so.. I get an error on screen a connection error and to checking modem router.. and stated I have changed my account and I have not. My laptop was down.. had issues and had to reconnect that. Why is this keep happening?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Coax
I live in a mobile home and we do not have a coax port. Is there another way to set up WiFi?
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comcast to yahoo email disaster
went to go to yahoo email thingy. things went south. cannot fix email. ai assistance is stupid. live help from the other side of the world is dumber. had comcast visit coming, comcast canceled. still no email service. never seen a company go out its way to make customers VERY UNHAPPY. btw comcast, t
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@user_souqbi I'm sorry to hear of the experience you had while trying to locate a Xfinity store. As a friendly reminder you can always use this link to locate an Xfinity store near you https://www.xfinity.com/local/store-offers. I’m
Bad customer service
After working 6 days in a row came home to eat and watch TV but my router was not working can’t get help from anyone customer service said I could drive to a store and exchange the router I asked for the closest store and customer service said Georgia I live in Ohio I looked it up for myself we drov
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user_6bjelt Our team is here for you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil an
Help confirming a cancellation request
I requested cancellation of my Xfinity internet service through chat on October 22 and was told it would be completed within 10 days. That window hasn't passed, but I haven't received written confirmation and my account still shows active. Today's chat agent said a phone callback is required. I pref
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While we would see similar information that is available on the Xfinity app/website, I'd like to look further into the signal health in the area and see if we can find any additional information to provide. Please send our team a direct message with
My house is the only one on outage map for two days
My house has had an outage since 3:30pm yesterday and xfinity keeps changing the service resumption time. It is the ONLY house on the outage map so I don’t believe they are really working in it. How can I talk to someone and get this fixed?
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user_hzzdph Have you tried any other browsers to see if it happens on more than one?
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
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Bad customer service
After working 6 days in a row came home to eat and watch TV but my router was not working can’t get help from anyone customer service said I could drive to a store and exchange the router I asked for the closest store and customer service said Georgia I live in Ohio I looked it up for myself we drov
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Customer Service
Coax
I live in a mobile home and we do not have a coax port. Is there another way to set up WiFi?
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Customer Service
Xfinity text: your xfinity services may be unavailable due to an issue with our network.
My house is the only one on outage map for two days
My house has had an outage since 3:30pm yesterday and xfinity keeps changing the service resumption time. It is the ONLY house on the outage map so I don’t believe they are really working in it. How can I talk to someone and get this fixed?
Question
Help confirming a cancellation request
I requested cancellation of my Xfinity internet service through chat on October 22 and was told it would be completed within 10 days. That window hasn't passed, but I haven't received written confirmation and my account still shows active. Today's chat agent said a phone callback is required. I pref
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Customer Service
The app says there is an outage but the outage map only shows my house
My house is the only one on outage map for two days
My house has had an outage since 3:30pm yesterday and xfinity keeps changing the service resumption time. It is the ONLY house on the outage map so I don’t believe they are really working in it. How can I talk to someone and get this fixed?
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It logs off automatically, sometimes when I'm about to play then kicks me out and had to sign again . . . I also read that this happened 4 years ago in this topic, so it's back again! https://forums.xfinity.com/conversations/xfinity-stream-websit
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
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Good morning @luckydog2, and thank you for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xfinity Stream app, but you have come to the right pl
LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN
this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i
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Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a neighb
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Switching internet providers
The service have been out since 5am and its still not working. My Bill is paid on time every month. I will be contacting the US Federal Trade Commission's office!
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