Xfinity Community Forum

Verifying myself for payment method

I’m trying to add a payment method to setup my autopay but it keeps telling me that I need to verify my contact when it’s already verified. Prolly need backend assistance to fix this issue

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Your Home Network

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I have an iPhone 15 IOS 26.6.1 and I am unable to send my comcast emails from my Mail App. Started on August 10, 2026 both my Outlook program on my computer and also from my iphone were unable to send emails. About two days later, my Outlook program

user_i2l6hj

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8 hours ago

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How to get Apple Mail to send emails

I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you

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Hello bal35, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to assist you. Would you please give me a little more detail regarding your concern? We can do some troubleshooting without send

XfinityJeffB

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8 hours ago

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Live agent

Been trying since noon to get a live agent we used to chat numerous and I mean numerous times switch cable boxes always ends up with they want to send a technician it was working at noon fine it's got to be something on there and both boxes do the same thing customer service is unreal we might have

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My smart resume has not worked for the last week, and I have tried all suggested resets

user_o13lyb

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8 hours ago

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My smart resume stopped working. How do I report this to Xfinity?

The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?

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Mine stopped working week ago

user_o13lyb

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8 hours ago

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My smart resume stopped working. How do I report this to Xfinity?

The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?

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Also had a tech check all the lines, tap node etc. My logs show that the my upstream OFDMA channel is failing to lock, and my upload speeds are at legacy speeds ~39 Mbps. I suspect that the Dynamic Range Window violations and T3 timeouts could be a r

user_0oyf6r

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8 hours ago

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CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects

I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16

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Live agent

Been trying since noon to get a live agent we used to chat numerous and I mean numerous times switch cable boxes always ends up with they want to send a technician it was working at noon fine it's got to be something on there and both boxes do the same thing customer service is unreal we might have

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Customer Service

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Upcoming automatic payment- not authorized

I do not authorize the upcoming automatic payment. The service still does not work in the bedroom. I had an appointment for a technician to show up,, I took time off from work and lost wages! HE NEVER SHOWED UP! I WAS PROMISED A CALL FROM A SUPERVISOR-- NEVER HAPPENED! YOU ARE NOT AUTHORIZED TO TAKE

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Channels and Programming

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Hello user_we9kew, thank you for reaching out here in our Xfinity Community forum. We appreciate your time and I will be happy to help you. You are saying you have had service at your neighbors address (on "paper") but actually at your house. Is that

XfinityJeffB

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8 hours ago

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Address Not Recognized

Im having trouble finding my address. I had to set up my internet through my neighbors address and would like to move it to mine but my address is still not in the system. It was a new construction over a year ago.

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iPhones won’t connect to network

“I have an Arris XB7 gateway. Multiple iPhones connect to my home Wi-Fi, work normally for several minutes, and then lose internet access while still showing connected to Wi-Fi. The same iPhones work perfectly on another Wi-Fi network/personal hotspot. Other devices in my home continue working norma

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Your Home Network

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I have what appears to be a routing issue after my Comcast email account was transitioned to Yahoo. I expected that after the transition any email directed to my Comcast.net account would appear in my Yahoo Mailbox. That doesn't appear to be the cas

user_wr5r3y

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8 hours ago

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troubleshooting

i had to change my password and now i am not getting any emails at all, how do i get email back

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Hey @user_xdfbkh not a problem! There are other ways to access your account and features from the app as well online and on your TV box. Please check out Use the Xfinity My Account app on your X1 or Flex streaming TV Box You can also c

XfinityEva

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8 hours ago

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App

Since I can't download the app because it's not compatible with my phone how in the [Edited: "Inappropriate Language"] do you expect me to do anything

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user_066q5l Our team can look into your SIM order/concerns today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support". As you

XfinityShawn

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8 hours ago

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Physical SIM order keeps getting canceled/lost in system—Need Tier 2 help

Hi, I am having a major issue trying to get a replacement physical SIM card shipped to my address. I currently have an active eSIM line, but I need to switch to a physical nano-SIM card for a dual-SIM setup for travel eSIMs when I’m abroad. Every time I speak to standard online chat agents, they tel

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Address Not Recognized

Im having trouble finding my address. I had to set up my internet through my neighbors address and would like to move it to mine but my address is still not in the system. It was a new construction over a year ago.

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Customer Service

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Hello @user_b3c3ul, and thank you for reaching out here on our Xfinity Community forums. I can understand how frustrating it must be to have difficulty adding the sports programming you want, especially with college football games coming

XfinityCliff

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8 hours ago

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Can’t add sports pkg to my subscription

I am not the above user. This is the only way that I can communicate with you people. I absolutely can not add the sports package before this weekend no matter what I have tried to do. I absolutely need someone to email me directly at [Edited: "Personal Information"] today so I know how to add colle

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user_6faecy When you run the speed tests on your computer, is it hardwired to the Xfinity gateway or hardwired to a separate router/ethernet switch?

XfinityEmilyB

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8 hours ago

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Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS

I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to

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Leaving xfinity

Over $300 a month for this service and im leaving xfinity due to screen saver. Good bye from another dissatisfied customer.

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X1

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Then it must be your modem, your tech said is was the most current one.

user_6faecy

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9 hours ago

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Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS

I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to

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Adding more channels

How do I add ESPN plus

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Channels and Programming

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Thank you for clarifying. If you're currently traveling and using the Xfinity Stream app directly on a Samsung TV, that is likely the reason you're receiving the home network message. Samsung TVs and other connected TV devices generally require a con

XfinityCliff

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9 hours ago

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Streaming app won’t show TV GO

I got a new Samsung tv and can’t find TV GO. Nothing will play on live tv because I’m not at home on my home network.

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