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Copy of chat transcript
Hello, I am looking for a chat transcript from 10/20/2025. I can't find the downloaded transcript.
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Plan
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
how to confirm new internet provisioning
Hi I updated my internet plan a while ago and its had been a pretty bumpy road to get my internet download close to what my plan advertised. Was reading online and because I have switched a new modem I may need a new provisioning. I'd really like to get the speed I've been paying , please advise how
Question
I input this info into an AI just out of curiosity. It suggested I add a splitter to reduce power. I did that and the power did go down to 0-6db. I am gonna keep that plugged in and see if I get the big drop. I spoke too soon on the small drops I not
intermittent connections drops daily
I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are
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Angel App
Please add the Angel app to Xfinity. It’s very popular and would definitely be used by your customers!
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Channels and Programming
Longtime Xfinity Customer Requesting Competitive Pricing Review
I have been a loyal Xfinity customer since 2010 and have consistently chosen to stay with your company for over 15 years because of the reliability and performance of your services. During that time, I’ve recommended Xfinity to friends and family and have genuinely wanted to remain with you for the
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Billing
... Why would Xfinity suggest a router/modem that does not work properly with the incoming cable. ... Like all modems and gateways the CAX80 requires the proper signal levels to operate correctly. If the incoming signal is too weak, too strong, or
netgear CAX80 error message
I have my own netgear CAX80 router/modem that i purchased and I am using Xfinity internet service. This netgear unit was recommended by Xfinity. I am receiving an error message on the netgear admin site that says my cable connection is Poor. I am being told by Netgear folks my input speed is too fas
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Get XB10 modem
Hi there, I am looking to get the XB10 modem for my service - can you please help? thanks, shahid
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Customer Service
Hello, @user_h19ahf - Thank you for taking the time to create this post with such detail about your billing concerns. We're going to have to take a closer look, which we're more than happy to do. Could you please send our team a direct message to con
Difficulties with my account billing.
Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to
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Thank you for updating your topic. Glad you got things squared away ! Now closing your marked "solved" thread.
Unable to connect to VPN using Xfinity XB7 gateway
Hello, I have been using Cicsco Anyconnect to VPN to my work, but from 2 days ago it suddenly stopped working. I am able to VPN using my mobile hotspot so its clearly an issue with the Xfinity gateway. I checked the firewall setting and its set to low. I noticed in the forum other people with Xfinit
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@user_nf1y3h @XfinityJustinM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
UPnP consistently disables after a few days
How do I make this setting permanent? It keeps defaulting to off.
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Just got back to watching Paramount+ on Xfinity. It either "times out" after playing a show for a minute or two or just sits with a frozen screen. It's not the app, as that works fine. Definitely an Xfinity problem (or they're intention
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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How to submit a death certificate in order to be able to make ANY changes to account
As stated... fairly basic thing, seems nearly impossible to accomplish. Grandfather passed away in 2014, and have been unable to make any changes to the account since (my grandmother). Since then she's inquired, but being that she cannot travel, has no computer or internet (though that seems not to
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Non-X1 Service
WiFi Pro Extender battery
Where can I purchase a WiFi Pro Extender backup battery?
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Xfinity Stream Website
4k tv box
Hello. I received a text saying that I could upgrade to a 4k tv box. Would this be free? Would there be any monthly fees for this upgrade? Thank you.
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Channels and Programming
Concern moved here to the Xfinity App help section for assistance.
Xfinity App - cannot turn off marketing push notifications
I get regular marketing push notifications from the Xfinity app. There doesn't seem to be a way to opt out of these without turning off all notifications (which is shady and frustrating! do better!). I would like to continue to receive push notifications about devices connecting to my wifi, etc. But
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Difficulties with my account billing.
Hello, my name is Robert [Edited: "Personal Information"]. I've been having difficulties with the billing and with the agreements that are being proposed and then the next billing cycle it seems as if its never the same arrangement that had been agreed upon by me. I, had originally been signed up to
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Billing
Peacock will not be able to be activated until the account is activated. Check out https://www.xfinity.com/support/articles/pre-activation-benefits for items that can be viewed or used before activation of equipment.
Accessing peacock on someone else’s tv
Hi how do I login to peacock on someone else’s tv? I did have a peacock account before but did not renew it.
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Hi there and welcome to Comcast @user_4by55u. I am sorry to hear about the recent interruption sin your area. You are in the right place and we are happy to assist you today. Have you lookied into ourstatus map link to see any ETA for resolution?
North Florida buffering
When will this stop? There have been numerous outages logged over the last 18 hours and still cannot keep a constant connection.
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Hello @user_q8yvmz Provisioning and the bootfile is certainly something we check first in these situations. We will need to look deeper into the account though to check what is going on with the speeds. Please send us a direct message with your full
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how to confirm new internet provisioning
Hi I updated my internet plan a while ago and its had been a pretty bumpy road to get my internet download close to what my plan advertised. Was reading online and because I have switched a new modem I may need a new provisioning. I'd really like to get the speed I've been paying , please advise how
Question