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Got it, thank you for confirming that @user_sjnk7c. Let's take a closer look at your account, current plan, and equipment so we can help ensure you have the correct setup and assist with making any necessary changes or scheduling an appointment if ne

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Cant upgrade equipment and account incorrectly reports what plan I'm on.

I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.

Question

Down power line in back yard corner

We have a down comcast power line in the corner of our back yard. If you can have someone come and remove it we would greatly appreciate it. We have small children and a pet and don't want anyone being hurt. Our address is We are also comcast customer but this has not affected our service.

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Firmware update for a couple of XE1-S devices

I was wondering if I could get some help with firmware upgrades for my xe1-s units. I got them used, and they have been plugged in for 3 days now. I have attached screen shots showing information regarding these devices. I got them used, and they have been plugged in for 3 days now. I see on the FAQ

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It shows symmetrical on the plans page. My modem is the one i picked up from xfinity but the CAT ports do not support 2gb. This has been proven with the admin portal on the modem and renders my additional speeds useless.

 to the conversation: 

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Cant upgrade equipment and account incorrectly reports what plan I'm on.

I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.

Question

Just started today on all of my devices. Checked them all just to make sure

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My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

Cancel MGM+

Please remove MGM+ subscription from my account and remove the 7.99 charge. Thank you.

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user_g4ofdm Thanks for confirming! Did the error message start today? Are you using a new device, and have you noticed the issue on multiple devices?  

 to the conversation: 

0

My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

Good afternoon @user_sjnk7c, and thank you for reaching out on our Community Forums regarding your speed concerns. I know how frustrating it can be to feel like you're paying for a level of service that you're not receiving, and we definitely want to

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3

Cant upgrade equipment and account incorrectly reports what plan I'm on.

I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.

Question

Yes ive used it everyday since ive joined xfinity in march.

 to the conversation: 

0

My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

Hey there, @user_g4ofdm, thanks for reaching out through Xfinity Forums regarding your Peacock services. We definitely want to ensure you have access! Has Peacock ever worked since you signed up in March?

 to the conversation: 

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2

My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

Cant upgrade equipment and account incorrectly reports what plan I'm on.

I pay for 2gb up and 2gb down. Apparently I need a new modem because you gave me the wrong one. Additionally, my account now says it's 250mb up and 2gb which is NOT what it says when I go to the plans upgrade option. Either refund me for all those months paying for it or fix it.

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9

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@armyffray Thanks, the device needs to use 4G cellular service. Are you able to go into your phone settings to disable the 5G, to see what level the 4G is?

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Storm Ready Device not working during regular outage

Currently have an outage in my area and it is saying my storm-Ready WiFi should be able to keep me connected. However, the device is showing offline. When trying to call customer support I'm advised that there is an outage and it disconnects.

Question

My peacock was deactivated

I was told when signing up and activated i would have peacock for 36 months free of charge. It is now telling me i dont have access to it and i need to pay. Ive only been signed up since march.

Question

8

2

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