Xfinity Community Forum

U

Bill Payment

How do I pay my bill at this website?

Question

•

Rules and Automations

5

0

Hey there, user_hiqc7w! Thanks for posting on our XFINITY Community forum. We certainly do not wish to lose you as a valued XFINITY Member. You may review our link here for the latest updates: Upcoming Programming Changes. If you would like to review

XfinityNatalie

replied

13 hours ago

to the conversation:

0

U

Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

Question

U

Since Comcast is no longer paying E.W. Scripps for their programming, the savings must be passed on to your subscribers who are no longer receiving the programming. Otherwise, you have no incentive to reach an agreement. Like many others on he

user_hiqc7w

replied

14 hours ago

to the conversation:

0

U

Scripps channels

I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my

Question

U

Thank you chat

I’m so glad I read all these reviews while I was on hold!

Question

•

Getting Started

7

0

U

@BruceW Do they do it for free or how much will it cost?

user_y5hko7

replied

14 hours ago

to the conversation:

0

U

ethernet port

I'm using the xf1 gateway modem and there is an ethernet port in my basement that will not work with anything I tried connecting it to my pc, but nothing would happen not even a light I don't know if i need to activate it on the app or if you guys need to activate it.

Question

While we do not maintain an official list of channels that are QAM vs IPTV that I can share with you, you will typically find that IPTV channels live up in the 1000+ range, while QAM channels typically reside below that number, with IPTV channels res

XfinityCliff

replied

14 hours ago

to the conversation:

0

QAM vs IPTV

Looking for an official tech support response as to which channels in the 98020 zip code are able to be decoded with a QAM tuner?

Question

U

Could i wire it at home

user_y5hko7

replied

14 hours ago

to the conversation:

0

U

ethernet port

I'm using the xf1 gateway modem and there is an ethernet port in my basement that will not work with anything I tried connecting it to my pc, but nothing would happen not even a light I don't know if i need to activate it on the app or if you guys need to activate it.

Question

U

No Xfinity App for TCL GoogleTV ?

This is pathetic and unacceptable for 2026. TCL has become a major player in the current TV landscape and Xfinity is the only mainstream app that for some reason is unavailable. Would you rather us watch competing networks or app or would you rather us watch your App??

Question

•

Xfinity Stream App

5

0

U

This is unacceptable. We pay so much as it is. We are a captured audience. Costs are passed on to us, as I am sure will happen once a new deal is struck.

user_h49qgd

commented

14 hours ago

to the conversation:

0

U

Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

Question

Hello @user_wczqar and thank you for posting on our Xfinity Community forums. Your question is valid. The ABC channel is not presently available in some areas as our agreement with the channel programming owners expired 3/31. Progra

XfinityCliff

commented

14 hours ago

to the conversation:

0

U

ABC

When will this be back. I need a credit on my bill for this

Question

@XfinityCliff Is there a simple list of which Xfinity channels in Edmonds, WA are QAM and which channels are IPTV?

irish91

replied

14 hours ago

to the conversation:

0

QAM vs IPTV

Looking for an official tech support response as to which channels in the 98020 zip code are able to be decoded with a QAM tuner?

Question

Thank you @user_faaz2p we may need to open a ticket for additional support. Can you please send us a direct message to get started?

XfinityEva

replied

14 hours ago

to the conversation:

0

U

Disney plus and Hulu bundle

Hello, i recently switched to the new bundle plan and im even paying the extra $7 for the premium services and i have not been able to activate my new services. I’ve tried customer service number I’ve tried IT and I even went in store and the person who helped me literally said “i don’t what to tell

Question

U

ABC

When will this be back. I need a credit on my bill for this

Question

•

Customer Service

8

1

0

user_wljtso - Our team is here to help! Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed steps to direct message us:• Click "Sign In" if necessary• Click the

XfinityThomasA

replied

14 hours ago

to the conversation:

0

U

ABC

This is ridiculous to not get one of our major local channels in Denver. Paying nearly $400 a month to Xfinity and we can't get the most basic channel. I have not wanted to make the switch to streaming services, but this is forcing me to reconsider. Do better!

Question

Hello @user_xb5697 and thank you for posting on our Xfinity Community forum to express your concern. The programming for ABC is currently unavailable in some areas because out agreement with the channel owner has expired as of 3/31. We do pay c

XfinityCliff

commented

14 hours ago

to the conversation:

0

U

Will I see a credit on my bill for the loss of ABC? I was paying to have ABC before, and now you are not providing a core channel.

Will you be applying a credit to everyone's bill because you are not supplying a core channel. The price I am paying included ABC and you are not providing that channel.

Question

It's fixed. At least on TCM.

Mickeyone007

commented

14 hours ago

to the conversation:

0

No On Demand Title Expiration Dates??

I noticed on Sunday evening as I was looking through movies On Demand that seemingly all of the expiration dates have been removed. Is this true? Did you remove all the expiration dates from On Demand movies so we don't know how long we have to view them?

Question

U

I agree! Ridiculous not to get a major network. That’s why I’ve used Xfinity. Time to cancel our service and go to streaming.

user_wljtso

commented

14 hours ago

to the conversation:

0

1

U

ABC

This is ridiculous to not get one of our major local channels in Denver. Paying nearly $400 a month to Xfinity and we can't get the most basic channel. I have not wanted to make the switch to streaming services, but this is forcing me to reconsider. Do better!

Question

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

replied

14 hours ago

to the conversation:

U

CM2050V Downstream Partial Service

CM2050V consistently showing Downstream Status as Poor. Cable Diagnostic Status: Poor Action: [Partial Service] If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary s

Question

That's an excellent question @irish91! Because QAM (i.e. 120-1, 121-1, etc.) mapping varies by location, it can be a bit problematic. Depending on your device you may be able to manually list the QAM number and the channel it maps to as you tu

XfinityCliff

replied

14 hours ago

to the conversation:

0

QAM vs IPTV

Looking for an official tech support response as to which channels in the 98020 zip code are able to be decoded with a QAM tuner?

Question

U

XfinityBillie - done

user_29wob8

replied

14 hours ago

to the conversation:

0

U

CM2050V Downstream Partial Service

CM2050V consistently showing Downstream Status as Poor. Cable Diagnostic Status: Poor Action: [Partial Service] If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step): 1) Make sure the coaxial cable is tightly connected. 2) Remove any unnecessary s

Question