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Received. I do not know how to use the built-in OS tool. I'm not sure about the trace route output either.
Large packet loss outside my home network
I am experiencing severe, sustained packet loss of over 70% specifically when routing to target servers. Target destination: 50.228.250.250 I have run a traceroute and PingPlotter diagnostic. My local home network is completely clear, but data is collapsing at the Comcast handoff node right after th
Question
Thanks for reaching back out @zoom3zoom. I would be happy to help take a look at your account on my end. I understand how important it is to have a solid internet connection. Can you please send us a Direct Message with your full name and your full a
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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I had success! On my box I went into Settings then Help From there under Tools I selected System Refresh (NOT Restart) When it came back I clicked Guide on my remote My favorites guide came up with all of my favorites available Strange thing before I
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Hey @user_tvvusx, Thank you for visiting our official Xfinity Forums Community support page. From the sound of your comment, it sounds like your promotional campaign has come to an end. We highly recommend reviewing your Xfinity billing statement as
Price Increase
My monthly price increased by $50 which is ridiculous without any notification. Why did this go up so high? There is no email or number that is able to answer my question. It is very difficult to get any answer with your current customer support.
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user_9wvfbw Thank you for reaching out to our team over the Xfinity Community Forums!I do apologize your services may still be billing at your old location. This seems very odd especially if the new owners have their own Xfinity account which should
I canceld my service over four weeks ago and paid my final bill why am I getting additional bills for future service?
I sold my house, moved, called to canceled my service over four weeks ago and paid my final bill why am I getting additional bills for future service? I didn't have any equipment to return, I used my own equipment. When I called to cancel it the rep told me oh we already have canceled this account b
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We apologize for any frustration this interruption has caused @user_z77cyk. I know how upsetting and inconvenient it can be when your services aren't working properly. We're happy to take a closer look at the interruption and review any avail
Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact
I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever
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rose4596, I wanted to follow up since we haven't heard back. Did you have a chance to review what @Again posted above?
MY Comcast email, was sent to yahoo by Comcast after 20+ years. Its now gone
Missing email totally vanished after 20 + years I wish I could say I got what I paid for.
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@user_x98c3x So if it is possible now to stay with Xfinity, then it should be possible to move those of us unhappy with the Yahoo experience back to Xfinity... Does anyone have a decision-maker contact at corporate? Once you've migrated to Yahoo!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Lost all my favorites. Called Xfinity only to find out my bill is going up $600 per year. Time to move on.
Favorite channels disappeared
As of last night, I lost all my favorite channels on my Xfinity cable box for my TV. My favorite channels still appear on my Xfinity stream on my iPhone and Roku, but they're all gone in my Xfinity cable box. I've tried doing a restart. I've also rebooted my modem. Nothing helps. Please fix that iss
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@user_x98c3x So if it is possible now to stay with Xfinity, then it should be possible to move those of us unhappy with the Yahoo experience back to Xfinity... Does anyone have a decision-maker contact at corporate? There is no "staying" with Xfin
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I canceld my service over four weeks ago and paid my final bill why am I getting additional bills for future service?
I sold my house, moved, called to canceled my service over four weeks ago and paid my final bill why am I getting additional bills for future service? I didn't have any equipment to return, I used my own equipment. When I called to cancel it the rep told me oh we already have canceled this account b
Question
Thank you for posting on our community forums, user_qwg5xn. We can help with your rate concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Dire
Promotion expired
I am a single mother. I got charged 94$and I live pay check to pay check. Now that my Promotion expired nobody informed me and just charged my account. Now I will have an NSF of $30. I need to see if I can be compensated for this fee and see how I can get help with another Promotion.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Promotion expired
I am a single mother. I got charged 94$and I live pay check to pay check. Now that my Promotion expired nobody informed me and just charged my account. Now I will have an NSF of $30. I need to see if I can be compensated for this fee and see how I can get help with another Promotion.
Question
@XfinitySean Please explain to me why your reps told me that the service will ne restored by today at 420pm. As of 503pm, it is STILL not restored. I called back and was told that restoration starts 15 days from the day that the power went out which
Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact
I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever
Question
We need a real person to answer and help! Why price hikes!? No expl. My bill jumped from $87 to $107. Did a Discount Expire? What happened? No way to reach a real person, or answer. &nb
Price Increase
My monthly price increased by $50 which is ridiculous without any notification. Why did this go up so high? There is no email or number that is able to answer my question. It is very difficult to get any answer with your current customer support.
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YW @XfinityAdrienne !
Internet connection unstable
Started new service today. Tech came out and installed new gateway. Since he left 4 hours ago the connection has been in and out without a constant connection.
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Including a traceroute output would help. Don't post a PingPlotter pic. Use the OS's built-in tool. Copy and paste the text.
Large packet loss outside my home network
I am experiencing severe, sustained packet loss of over 70% specifically when routing to target servers. Target destination: 50.228.250.250 I have run a traceroute and PingPlotter diagnostic. My local home network is completely clear, but data is collapsing at the Comcast handoff node right after th
Question
Agree. Why Price Hike?! No expl. No way to get answer or reach a real person!!
Price Increase
My monthly price increased by $50 which is ridiculous without any notification. Why did this go up so high? There is no email or number that is able to answer my question. It is very difficult to get any answer with your current customer support.
Question
rng150n
yesterday my cable box rng150n stopped working, now just displays "one moment please" ive tried rebooting to no avail, had them try refresh to no avail, i can not get thru to a live person in support. my other 2 (x1) boxes work fine. i prefer this older non x1 box, did they stop service to these old
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Non-X1 Service
@barryhoyt Not Accessibility/disability related. Moved to Email.
Again
commented
10 hours ago
to the conversation:
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The attempt to send data to the server "smtp.comcast.net"
My outgoing e-mail has stopped working. I've tried all the trouble shooting I can find online, and no luck. It randomly works for a few minutes, then back off again. It says my password is wrong, but I've double checked it and it's the same one I've been using. It's also the same password for the in
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