Xfinity Community Forum

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.

EG

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4 hours ago

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Xfinity internet going in and out for 2 days now

Our internet keeps coming in and out, router flashes red then goes back to white, all wires and plugs are fine, its been going on for 2 days now, really frustrating.

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

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Account suspended

Ok well my service has not been working correctly for a while and every time I have a tech appointment they never show up i finally got a tech and now it was working great after being told i was receiving credit i never received. I'm on disability and fixed income and now i am without my services

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.

EG

commented

4 hours ago

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U

connectivity

my TV wont connect to the home Internet

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.

EG

commented

4 hours ago

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U

Power went off suddenly, now cable box won’t go online

I was watching TV. The power went off for maybe 30 minutes. When it went back on, the cable box stayed offline and won’t go back online.

Question

user_6wscbz Thanks for taking a moment to leave a post. With the newer TV box models, they are programmed to help reduce storage and internal media writing. I can understand how useful it is to be able to rewind a channel, though the buffer would res

XfinityThomasD

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4 hours ago

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Live TV rewind capability

I recently upgraded my modem and tv boxes and can no longer use the live TV buffer after exiting a dvr recording. I was always able to exit a dvr recording and rewind on the channel that was on during the dcr recording. Is there anyway for me to get that capability back? It was extremely useful.

Question

Thanks for the response and we are here to look into this so everything reflects correctly. Can you send us a DM with your name and address to get started? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct

XfinityJorge

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4 hours ago

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Pending Activation

I recently installed Xfinity internet and it has been working wonderfully, however whenever i check my account online it says that my internet is pending activation. Any help to resolve this issue would be appreciated.

Question

U

I did that with two separate agents. It very backwards to me, especially since I’m a “diamond” client since 2015 and I pay $300/month for services. ChatGPT is helping me set up new services from different carriers.

user_9b012c

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4 hours ago

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10 year old equipment

I have ten year old security equipment and am paying monthly for Home Services. I tried to cancel them but they were going to charge me MORE every month for cable and internet. Unreal! Do I just shove this equipment in a box or cancel all xfinity services for this [Edited: “Inappropriate Language”]

Question

U

No I have not moved from an old address that had xfinity service. This is the first time that I have had xfinity. I just opened the account three weeks ago.

user_6le5hb

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4 hours ago

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Pending Activation

I recently installed Xfinity internet and it has been working wonderfully, however whenever i check my account online it says that my internet is pending activation. Any help to resolve this issue would be appreciated.

Question

Hello, @user_18rwtl. While we'd hate to see you go, our team would love the opportunity to help in any way we can! Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines

XfinitySara

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4 hours ago

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I’d like to cancel my Xfinity service

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@user_q2p60j Thanks for making us aware that your account was hacked via Forums. This is something our Customer Security Assurance will be able to assist you with. They can be reached by visiting this link https://spa.xfinity.com/help/network-abuse?f

XfinityRaul

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5 hours ago

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Unauthorized user on my account

An unauthorized user has hacked my account

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U

Unauthorized user on my account

An unauthorized user has hacked my account

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Customer Service

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Hi there. @user_ojma95 Thank you so much for reaching out on our Xfinity Community Forum about an unauthorized package change. I'll be happy to assist. When you spoke with someone, did they confirm how does it show the offer was approved befor

XfinityDemetrise

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5 hours ago

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Customer rep changed my plan and bills increased without my approval

Dear Team, Only July 13th, 2026 I has discussion with customer representative about my billing issues. After resolving billing issues, they offered me plan change for 1000Mbps with $60 and I rejected multiple times. After sometime they said we will change without price increase and they sent multipl

Question

@user_dk8djf Thanks for reaching out to us via Forums to inform us of your bill increase concern. I would be more than happy to see what option we have available to help reduce your monthly payment. To be able to discuss account specifics, please sen

XfinityRaul

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5 hours ago

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Request for Better Rate Before Cancellation

Hi Xfinity Support, I’m reaching out because my monthly rate suddenly increased after my promotion expired, and the new price is not competitive compared to other providers in my area. I’ve been a long‑time customer, but this unexpected hike of about $60 makes it hard to justify staying with Xfinity

Question

user_dglwnu Thanks so much for reaching out to let us know you are experiencing connection issues with your internet service. You can check to see if there is an ongoing service issue affecting services in your area at the following link https://www.

XfinityBrianH

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5 hours ago

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Internet

I can’t connect to internet

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@tjm23 Thank you for reaching out to us, I understand your TV is not working properly. I do have a few questions and troubleshooting steps to help us get this back up and running. Are you streaming or using a TV box? Have you tried to change the batt

XfinityKam

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5 hours ago

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My tv is not working properly, cannot change channels. I tried to fixed it through the Xfinity app, which has now frozen on me

Went through the Xfinity app, which now has frozen on me. I tried tightening the cables, and you tried to restart my connection. Neither worked

Question

U

Request for Better Rate Before Cancellation

Hi Xfinity Support, I’m reaching out because my monthly rate suddenly increased after my promotion expired, and the new price is not competitive compared to other providers in my area. I’ve been a long‑time customer, but this unexpected hike of about $60 makes it hard to justify staying with Xfinity

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Billing

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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a pub

EG

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5 hours ago

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Why is xfinity down again

This week xfinity was down for 2 days now it down again

Question

@user_hsyo4b I want to be sure we can get everything figured out for with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to ini

XfinityDena

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5 hours ago

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Peacock activation

Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

0

U

Customer rep changed my plan and bills increased without my approval

Dear Team, Only July 13th, 2026 I has discussion with customer representative about my billing issues. After resolving billing issues, they offered me plan change for 1000Mbps with $60 and I rejected multiple times. After sometime they said we will change without price increase and they sent multipl

Question

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

0

U

I’d like to cancel my Xfinity service

Question