Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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cant see credit on my account

i cancelled my services earlier this month and received a credit for the remainder of the month that im not using the services. i can't see this anywhere on my account, and i want to put it towards another purchase xfinity now.

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user_lmnw22 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are not having a good experience with us. We'll do our best to help you. Also, we see your Direct Message. In the future, please wait to be

XfinityBenjaminM

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4 hours ago

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Extremely disappointed in Xfinity

This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep cus

Question

user_p0nmvw Hello there! Thanks for finding our Forums and welcome to this great community. As part of our Xfinity Support Team we are happy to work with you and take a look at the new account to make sure you are not getting billed until the service

XfinityJorge

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4 hours ago

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Equipment delivery Issues and poor customer service

I recently got an Internet plan for a new apartment that I am soon to move into. 2 days ago is when I signed up. I had expressed multiple times that I would not be residing in the address provided for the plan until APRIL 1ST and that I did not want to activate or pay for anything until the move in

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Plan reverted to 1.2TB cap in January 2026.

I've had the new unlimited internet data plan with 5 year price guarantee including unlimited data since June 2025 and my usage table shows 0GB every month since then, but suddenly January 2026 the data usage shows I reached the monthly cap and now also shows an overage amounts. I can't figure out w

Question

Good morning @user_ebjy60 thank you for taking the time to reach out through Xfinity Forums for help with your new plan! Let's take a look at your new plan and how we can help. Normally any loyalty or previous discounts will be voided and the new pla

XfinityEva

commented

4 hours ago

to the conversation:

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Billing Error: 2 Gig 5-Year Lock Price Discrepancy in 95762".

Title: Billing Discrepancy: 2 Gig 5-Year Price Lock Error in 95762 Message Body: Hello, I am seeking assistance with a billing discrepancy following an online plan change I made on December 31, 2025. I upgraded my service in zip code 95762 from 1 Gig to the 2 Gig Internet tier with Unlimited Data, u

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Extremely disappointed in Xfinity

This is day 6 of a widespread outage with little to no communication with xfinity. I did not even know that they were providing hotspots throughout Nashville until I read it in a news article. This is completely unacceptable. My monthly bill is so expensive and the least Xfinity could do is keep cus

Question

Post moved here to the Xfinity Compliments section.

EG

commented

4 hours ago

to the conversation:

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U

Evaluation for tech support

I’d like to give Jay, the tech support person who helped me when I couldn’t get back on line. He was patient, calm and didn’t react to my yelling in frustration over the problem. I was horrible. He was wonderful. I never received a survey after the call. I rate him the highest possible score one can

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Cancel home internet services immediately

Hi, I would like to cancel my internet service immediately. I do not see an option online.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Equipment delivery Issues and poor customer service

I recently got an Internet plan for a new apartment that I am soon to move into. 2 days ago is when I signed up. I had expressed multiple times that I would not be residing in the address provided for the plan until APRIL 1ST and that I did not want to activate or pay for anything until the move in

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

0

U

Services for 2 addresses

Is there a way to add service to a secondary address?

Question

U

Billing Error: 2 Gig 5-Year Lock Price Discrepancy in 95762".

Title: Billing Discrepancy: 2 Gig 5-Year Price Lock Error in 95762 Message Body: Hello, I am seeking assistance with a billing discrepancy following an online plan change I made on December 31, 2025. I upgraded my service in zip code 95762 from 1 Gig to the 2 Gig Internet tier with Unlimited Data, u

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Billing

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no phone service with new modem

I have no dial tone after installing new modem. I have tried all the fixes that the Chat bot suggests multiple times and tried installing a new cord to no avail. Both myself and my wife are elderly and need a phone line for safety. Our cell signal is very weak. Please help!

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Home Phone Service & Equipment

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@MichelleAspen - Circling back here, I'm so glad we were able to escalate your concerns to the Xfinity Mobile Executive Resolutions team, which was able to help resolve this for you! If you ever have other questions or concerns, please create a new p

XfinitySara

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5 hours ago

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M

I have been lied to multiple times.

I went in t o a Xfinity store January 11th to upgrade my internet service. I seen the promotion for the free line for a year with 300mbps. I told the guy I wanted that and my fiancé could use the new phone and transfer his number. I have good credit. I told him my credit was locked he ran it anyways

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XG1v4 Box to Replace the 2xi-6t I Just Received

Is direct messaging still a preferred means of communication on this forum? I am trying to return the streaming box I just received (2xi-6t). That box does not have coax connections. I believe I need the XG1v4. I understand from reading on the forum that the XG1v4 is in short supply. I am not going

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X1

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Connection issues

I’m having issues connecting to my Internet

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Your Home Network

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unauthorized removal of xfinity mobile care protection during an upgrade, Also CRAMMING new phone line 1200 phone on to our bill.

I have been dealing with xfinity reps since January 19th. I wnt in on Dec, 11th for an upgrade. Then one month later i accidently drop my phone it happens. i have insurance though no big deal like all the other times ive needed to file a claim with assurant thats what i did only to find out my insur

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Plan

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Evaluation for tech support

I’d like to give Jay, the tech support person who helped me when I couldn’t get back on line. He was patient, calm and didn’t react to my yelling in frustration over the problem. I was horrible. He was wonderful. I never received a survey after the call. I rate him the highest possible score one can

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Xfinity Compliments

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Thank you for your response. However, the password is not the issue. I have tried various URL ways into my account/email with the same results. The problem is all the pages take so long to load (other websites work fine). My passwo

moucean

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5 hours ago

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Cannot Access Xfinity Account/Email on new Win11 Computer

I cannot access my Xfinity email/account on my new Windows 11 PC. Currently the attempts will time out. The computer is connected to an Xfinity AR TG4482A modem via Ethernet cable. There is no problem on my old Windows 10 PC or iPad (on Safari, using WiFi). My steps: --Go to www.xfinity.com -- At an

Question

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Lol..,..why so somebody can tell me to restart my modem , hook my modem directly up to my PC and am I using a VPN. that last time I reached a person they acknowledge it was on their end not mine. funny how after this post the problem went away by it

user_0gqgn0

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5 hours ago

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xfinity network congestion

My 1 gig plan speed drops down to 5mbps between 7-11 pm nightly and that's on all devices with Ethernet and Wi-Fi after 11pm speed returns on all devices back to 946mbps. Have restarted the modem multiple times and check routers and ran tests and rebooted. Attempted to contact a support rep only to

Question

user_mga29 Hi! Thanks for taking the time out of your day to reach out. I can understand the concern with that tree falling, bringing down the Comcast cable line. I am happy to hear that you were able to call in and speak with someone about se

XfinityGabriel

commented

5 hours ago

to the conversation:

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1

Pole to Pole cable down

We had an ice storm come through this weekend. A tree in my neighbors yard (they have their house on the market and have moved out) fell due to the ice and brought down Comcast's cable, and leaving the power lines untouched. I called the customer service number twice. Both reps wanted to schedule a

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