Xfinity Community Forum

If the reward is no longer available then it has run out of redemption codes or is no longer being offered/expired. Our team can take a look from our end and if it shows the redemption code we can share it with you. If you could please send me a DM w

XfinityBradM

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3 hours ago

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Fandango Code Gone and can’t access

Hello. I redeemed my $5 off to see the Odyssey but when I went to redownload Fandango to see the dates for the movie, Xfinity refreshed and won’t let me access my code. I wasn’t able to copy it and it tells me I can’t redeem it again. This is extremely frustrating

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Good day user_drmib1, and thanks for joining our community! More than anything we appreciate you joining the Xfinity family in the last two months, but to hear you've been having service issues is definitely far from the experience we want you to hav

XfinitySeth

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3 hours ago

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Customer Service and Service Issues

Good Afternoon, I’m am sending these complaints in because I have not even had your services a full 2 months yet. I have spent considerable amount of time trying to get you resolve the internet issues which are still not resolved. I have 2 techs come to my home and been online with you and called yo

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My www turning off and on

My www turning off and on. Off for a min or 2 and than back.

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Your Home Network

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We will do all we can to assist, rest assured. Some of the things you request will need some account information best kept private. Please send our team a direct message with your full name, the name listed on the account (if different), and t

XfinityJeffB

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3 hours ago

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Xfinity Gateway XB7 - 2.4 GHz Wi-Fi issue with IoT devices

Dear Xfinity Technical Support, I am requesting assistance with what appears to be a problem with my Xfinity Gateway (XB7). My internet service is working normally. All of my phones, tablets, computers, and other devices connect to the gateway without any issues. However, my Eufy Indoor Cam E220 can

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Customer Service and Service Issues

Good Afternoon, I’m am sending these complaints in because I have not even had your services a full 2 months yet. I have spent considerable amount of time trying to get you resolve the internet issues which are still not resolved. I have 2 techs come to my home and been online with you and called yo

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Customer Service

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I am having the same issue. May I DM Xfinity Support, as well? I have already spent about an hour in Xfinity Chat with an employee, have cleared my cache and cookies, tried to Activate Peacock from a different computer, and from my phone. Thank you

user_slt66n

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3 hours ago

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Peacock "Your Xfinity account is already linked to another Peacock account."

As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he

Question

Mine has been doing this also! I pay $160.53 for just email and it doesn't work 90% of the time! So frustrating! Ready to cancel Xfinity and move on with a service that works! Call customer service? You only get AI who tells you to go online. NO hel

kimsigns

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3 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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C

I have done as you requested

CellarMonkey

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3 hours ago

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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Hi, Thank you for your reply. Yes, I have already worked extensively with Eufy support. They initially believed the camera might be defective and sent me a brand-new replacement under warranty. Unfortunately, the replacement camera has the exact same

user_aayl72

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3 hours ago

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Xfinity Gateway XB7 - 2.4 GHz Wi-Fi issue with IoT devices

Dear Xfinity Technical Support, I am requesting assistance with what appears to be a problem with my Xfinity Gateway (XB7). My internet service is working normally. All of my phones, tablets, computers, and other devices connect to the gateway without any issues. However, my Eufy Indoor Cam E220 can

Question

Hello user_aayl72, thank you for taking the time to post here in our Xfinity Community forum. We are grateful for your time, and for you. I will be happy to try to assist you. I see you have already taken multiple steps in troubleshooting. Have you a

XfinityJeffB

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4 hours ago

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Xfinity Gateway XB7 - 2.4 GHz Wi-Fi issue with IoT devices

Dear Xfinity Technical Support, I am requesting assistance with what appears to be a problem with my Xfinity Gateway (XB7). My internet service is working normally. All of my phones, tablets, computers, and other devices connect to the gateway without any issues. However, my Eufy Indoor Cam E220 can

Question

@user_lst79r. Hi, thank you for bringing this to our attention. I can understand how frustrating and concerning it must be to receive collection notices and see an impact to your credit when you returned the equipment and have documentation showing t

XfinityDilary

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4 hours ago

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Collections Calling Despite Returned Equipment A Year Ago

I'm receiving collections calls for "unreturned" equipment despite having returned the equipment in person to Xfinity in June of 2025. I have my return receipt as verification thanks to the kind employee to alerted me upon my return that "Xfinity likes to say they never received the equipment and wi

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This is the spot on the sidewalk, that is leaking

user_tcrc3r

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4 hours ago

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Water Leak

I have a CATV box in the ground in front of my house. It is in the cement. Water is coming from the ground whenever it is not covered, and it rains. How can I get someone out to come and look at it?

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Yes I did. It’s not there but it also won’t let me redeem it anymore.

user_2jfvee

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4 hours ago

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Fandango Code Gone and can’t access

Hello. I redeemed my $5 off to see the Odyssey but when I went to redownload Fandango to see the dates for the movie, Xfinity refreshed and won’t let me access my code. I wasn’t able to copy it and it tells me I can’t redeem it again. This is extremely frustrating

Question

@user_2jfvee Have you gone into the membership redeemed section to see if you can locate the already redeemed code?

XfinityBradM

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4 hours ago

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Fandango Code Gone and can’t access

Hello. I redeemed my $5 off to see the Odyssey but when I went to redownload Fandango to see the dates for the movie, Xfinity refreshed and won’t let me access my code. I wasn’t able to copy it and it tells me I can’t redeem it again. This is extremely frustrating

Question

I agree !!! It would be nice to be updated on what Xfinity is doing about it.

mcgiii

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4 hours ago

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NFL Network

I am waiting patiently for the NFL Network to come back. If it doesn't by the start of the season, I will be cancelling Xfinity.

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@user_12zf0r Sorry to hear man ☹️. Definitely needs to be escalated to next level Xfinity support if you wanna keep pursuing. The Xfinity folks in this forum are just giving you the basic fixes that work most times but you definitely ha

ldinpa

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4 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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internet keeps dropping

I CONSTANTLY have to troubleshoot and disconnect and reconnect my internet because of your system I have NEVER in my 43 years have had to do things constantly like this until my apartment complex forced us to use you when I moved to chicago. This is unacceptable

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Your Home Network

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If you have already reached out to the security team at the https://spa.xfinity.com/help site, and they were not able to resolve that issue, I can escalate that from here. Can you send me a direct message with the full name and complete address for y

XfinityJohnG

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4 hours ago

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Domain blocked at network level — need Tier 2 / escalation.

I own a website and it is blocked at the network level. Diagnostics so far: Traceroute from my Comcast connection completes all hops through Comcast's own network (Littleton, CO → Denver → Ashburn, VA), then times out immediately after leaving Comcast's network toward the server. Test-NetConnection

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Closed

Collections Calling Despite Returned Equipment A Year Ago

I'm receiving collections calls for "unreturned" equipment despite having returned the equipment in person to Xfinity in June of 2025. I have my return receipt as verification thanks to the kind employee to alerted me upon my return that "Xfinity likes to say they never received the equipment and wi

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Customer Service

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I can't get the remote to turn on the TV or the box

The remote wouldn't turn on the TV and none of the buttons work.

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Channels and Programming

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