Xfinity Community Forum

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Outage

I live in Osceola Indiana. You keep shutting off my service every day. How many days is this going to last?

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Customer Service

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Hello, @user_629035 thank you for reaching out over Xfinity Forums. I completely understand wanting to get the number of rings updated to more than 1. I appreciate the information you have provided so far, and found this helpful document about updati

XfinityJustinC

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3 hours ago

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Xfinity Voice number of ring fix

I'm having the same issue. Seems to have popped up in the last couple months. There will be days when it happens three or four times within an hour, at all hours of the day and night. It is most annoying when it happens at 2 or 3 in the morning. Rings once and then stops. I have a wireless base plug

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I was pleased at first with this addition unfortunately it doesn’t include ESPN+. Which carries many of the college games so this is useless to me and the $29.99 you advertise as a plus is not for me

user_wftkby

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3 hours ago

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ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

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How do I get Xfinity to bury my permanent cable? The temporary is on HOA and the main cable box is exposing neighbors internet

It's been a 5 weeks of running around with Xfinity - How do I get Xfinity to bury my permanent cable? The temporary is on HOA and the main cable box is exposing neighbors internet. They put a temporary line in - left the main cable box open. We are planning to get 6 inches of snow - I just moved her

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Customer Service

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24 hour Internet Outage And No Contact Whatsoever

Experienced network outage and no communication from Comcast. Called for status, and no status and no ability to speak to an agent. Starlink here I come.

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Customer Service

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Having this new ESPN nothing for me as I’m interested in ESPN+ and this isn’t included!! So it’s not a big deal!

user_wftkby

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4 hours ago

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ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

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@EG There is still no replay and XfinityRaul doesn't seem to be employed here anymore. Can't DM him.

user_8b6529

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4 hours ago

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Xfinity gateway "website block" does not work - has anyone found a solution?

There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even

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Xfinity Voice number of ring fix

I'm having the same issue. Seems to have popped up in the last couple months. There will be days when it happens three or four times within an hour, at all hours of the day and night. It is most annoying when it happens at 2 or 3 in the morning. Rings once and then stops. I have a wireless base plug

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Home Phone Features

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My home TV keeps telling me to turn off my xfinity.wifi on TV

kathy2182

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4 hours ago

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Turn Off Wifi on my TV [Edited]

Need to turn off xfinity wifi on my 📺

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@user_y2uigy, Hi there! Thanks for reaching out. As a Fire TV user myself, I can understand how frustrating it is when everything else works perfectly, but Xfinity Stream keeps freezing. Thank you for trying so many resets already; that really helps

XfinityGabriel

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4 hours ago

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Xfinity streaming not working on one of my fire TV’s but other streaming works fine

All streaming work fone Xfinity is stuck in every channel sometime a channel works but when I change the channel, it stops again…. Shows the three dots in the middle of the screen like it’s thinking I’ve unplugged for 10 seconds, 60 seconds, overnight I’ve uninstalled the app, erased cache, reset tv

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Turn Off Wifi on my TV [Edited]

Need to turn off xfinity wifi on my 📺

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X1

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@user_54cd02 Which device did you install the Stream app on, and what is the error message? Which TV package do you subscribe to, and do you have any cable boxes? Or only using the Stream app?

DreamSayerZ

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4 hours ago

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xfinity stream app

Struggles, I've had a lot. I am so sick of Xfinity. I ordered extra DVR space, they tell me only available on the Xfinity Stream App. Not only that, but I just finished installing the app, and guess what, I get a [Edited: "Profanity"] error message. Can't Comcast/Xfinity do anything that actually wo

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user_dq8v1p, Thank you for your feedback. Those $60-for-five-years promotions are introductory deals designed only for brand‑new accounts. Existing customers aren’t automatically eligible because they fall under different pricing structur

XfinityAngie

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4 hours ago

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Not happy

I'm a long time customer. I may have been late on a few occasions but still stuck with it. You guys are now offering NEW customers internet $60 a month for five years. I inquired about this and was told the same service would cost me $105. I can't understand that and I realize your company doesn't c

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@XfinityRaul Why can't you just reply here? See my problem above - see image. Are you able to block "https://www.chess.com"?

user_8b6529

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4 hours ago

to the conversation:

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Xfinity gateway "website block" does not work - has anyone found a solution?

There are many community forum questions about the "website blocking" procedure below for the last 6 years but I don't see a solution. I am trying to block a single website (https://www.chess.com) as a test but it does not work - see image below for the URL and keyword. Does this functionality even

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Hello @user_1bqe6k You definitely qualify for the Peacock subscription as a Premium tier member. What page did you check? Can you confirm the status of the reward on https://www.xfinity.com/yoursubscriptions ?

XfinityMatthew

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4 hours ago

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Peacock premium platinum

I am a platinum rewards member but the page says I’m not eligible for peacock rewards. Please I need help with this.

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Your rewards are a crock. To draw customers in and then they never receive it. Xfinity use to be great. Very, very disappointed customer about the $1 reward movie rentals. Then they run out of rewards which makes absolutely no sense at the same time.

user_80b07d

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4 hours ago

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What happen to $1 movie night

Can anyone tell me what happen to the $1 movie night. I am a platinum member.

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Peacock premium platinum

I am a platinum rewards member but the page says I’m not eligible for peacock rewards. Please I need help with this.

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Customer Service

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@user_ctxllw You can make those changes in the Xfinity app by going to the Account tab/Bill details/Bill settings/Payment method.

DreamSayerZ

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4 hours ago

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Payment

I would like to change the credit card I have on file.

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my email

Xfinity has blocked my account with Schwab and I'm not receiving my emails from them. I have tried to get to chat but the AI won't send me to agent

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Email

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@user_y2uigy Check the information is this support doc to confirm your device meets the minimum system requirements; https://www.xfinity.com/support/articles/xfinity-tv-app-requirements

DreamSayerZ

commented

4 hours ago

to the conversation:

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Xfinity streaming not working on one of my fire TV’s but other streaming works fine

All streaming work fone Xfinity is stuck in every channel sometime a channel works but when I change the channel, it stops again…. Shows the three dots in the middle of the screen like it’s thinking I’ve unplugged for 10 seconds, 60 seconds, overnight I’ve uninstalled the app, erased cache, reset tv

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