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tyler2g If you sent a message to any specific agent via direct message the system won't complete it, but we certainly want to help. Can you send us a direct message with your full name, name of account holder (if different), and service address plea
Technician Service Billing Issue
I am contacting you to dispute the $100 technician service fee on my account ending in [Edited: "Personal Information"]. My existing, fully functional internet suddenly went completely offline. A technician came out on 9/14. The technician did not need to repair any equipment or wiring inside my apa
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Taurussho86 As long as you have the right equipment, and active services it should be showing. I would like to look into this further, and work go getting this fixed for you if you would like. I'll need to review the account by getting some account d
WiFi Motion no gear icon
I have no gear icon in the top-right corner of the WiFi Motion Live Viewpage in the xfinity app, so I can’t turn on notifications for motion. Why is there no gear icon??
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I've tried everything, there's nothing you guys can do. I already talked to support. There is no wifi motion under Home. I already know the layout of this app like the back of my hand. It is NOT IN THIS APP
WiFi Motion no gear icon
I have no gear icon in the top-right corner of the WiFi Motion Live Viewpage in the xfinity app, so I can’t turn on notifications for motion. Why is there no gear icon??
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Taurussho86 Thanks for reaching out about your concern about the WiFi motion tab being missing. It should be listed currently under the "home" tab for you to use it to turn it on/off. Are you able to find it there?
WiFi Motion no gear icon
I have no gear icon in the top-right corner of the WiFi Motion Live Viewpage in the xfinity app, so I can’t turn on notifications for motion. Why is there no gear icon??
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user_c2b6sd THank you for taking the time to reach ot to us here on our Xfinity Forums, could you please share the specfics to what you are experiencing, such as the device you are using to log into the Xfinity Stream app, what troubleshooting steps
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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@user_b74iy8 Thanks for the update. I’m so glad to hear everything has been taken care of and resolved for you. As a friendly reminder we have a purchase pin which is so helpful in preventing accidental purchases. I have a link to share that goes int
To cancel something I bought by mistake
I was messing around with my remote and accidentally made a purchase
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It is definitely a problem. They are still trying to resolve it. Last update, they asked for my mac address, sn, etc. They have escalated it but no results as of yet.
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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Equipment Return and Plan Cancellation
I presently have a promotional plan for internet and mobile service set to terminate Oct. 14, 2026. I went to a local Xfinity store on Sept. 24th to see what my options may be for the future, and was presented with a plan for both services for $65/month, for which I was agreeable. I repeatedly and v
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Customer Service
Canceling internet service
Last Sep 16 (Wed), I requested to cancel the internet service, and on Sep 17, I received an email saying like " We received your cancellation request, and we're on it". However, I received a bill on Sep 22! I don't know what is happening. I just wanna make sure that my cancelation is complete and th
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Billing
Billing issue regarding ongoing charges for canceled streaming package
Hello, I am reaching out for assistance with an ongoing billing issue on my account. I previously had a promotional discount for adding a streaming package to my internet plan. After the promotion expired and the bill increased, I canceled the streaming package online through my account. However, I
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is this a new development? I was able to watch NFL games on the app from the local fox station with no issue last year. What has changed?
Unable to view local channels anymore, Chicago
Hello! I am writing this due to my increasing frustration with the Xfinity Stream App. I have been using the app for sometime now and became a very active user due to my ability to watch local Over-the-air channels in the 60611 area in Chicago. For about two months now, those channels are no longer
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@user_nm3iiw Here's a saved ping test result I had as well. My issue is not nearly as bad as yours since its very intermittent and only happens occasionally in bursts. Reply from 1.1.1.1: bytes=32 time=16ms TTL=63Reply from 1.1.1.1: bytes=32 time=
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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I got it taken care of, thank you!
To cancel something I bought by mistake
I was messing around with my remote and accidentally made a purchase
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To whoever is monitoring this post, this is the exact issue I posted a few days ago. Why can no one answer this question?
BIG10/BTN Overflow Channels 1314 and 1315 Not available to me
I do not see BTN overflow channels 1314 or 1315 in my area. These are used to show BIG10/BTN sporting events that are area-specific and are not carried on the regular Big10 channel. For the last 2 weeks BTN has referred Xfinity customers to these channels for Washington Husky football viewers
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STILL NO RESOLUTION
I have been reaching out since 9/10 with sporadic replies back and when there is a reply, I have to repeat myself all the time. I really need to get resolutions. Please have someone call me. I need this issue resolved ASAP . All my tickets have been closed with NO resolutions. It should not have to
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Billing
I too have this issue. Difference is I've had the G54 for about 2 yrs. Lately it's been weaker signal strength n speed. Searching this issue has led me here.
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation
ARRIS G54 Incorrectly Identified as Thomson DHG546 – Need Xfinity Escalation I have been trying for approximately a month to get this issue resolved with Xfinity and have been unable to get beyond basic troubleshooting. My ARRIS SURFboard G54 is being incorrectly identified by Xfinity's customer-fac
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@user_rimaxt This is not the experience we want for our customers. Our team can help. Please meet our team back in the direct message for further assistance.
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STILL NO RESOLUTION
I have been reaching out since 9/10 with sporadic replies back and when there is a reply, I have to repeat myself all the time. I really need to get resolutions. Please have someone call me. I need this issue resolved ASAP . All my tickets have been closed with NO resolutions. It should not have to
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