Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (439.2K)
2 GbpsXtremeEliteRank Oh no, I am sorry to hear the phone team was not able to get you the XB10. I would be more than happy to look more into this for you. If you could send our team a direct message with your full name, the name listed on the accoun
URGENT REQUEST 2GBPS X RANK ELITE MEMBER HERE
Good Evening, I am currently a X Class Member with the 2GBPS Plan and Xfinity Mobile unlimited. I have Nest Security Cameras and some of them are constantly disconnecting with my current XB7 modem, which cannot support or optimize the highest priced and strongest 2GBPS plan I am on. My Mom is stress
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do I get credit for service outage that’s been out all day
How do I get credit for service that’s been out all day?
Question
Disconnected new service for no reason
I want to know how you can activate new service and send in the boxes and stuff and have it all activated for less than a month send them a bill for $80 some dollars and then turn around and shut their service off before the bill is even due and say they owe a $380 bill at some other address that th
Question
•
Customer Service
404 The page could not be found or you don't have permission to view it. The resource that you are attempting to access does not exist or you don't have the necessary permissions to view it. Make sure the address is correct and that the page ha
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
Question
They sent me the XB8 instead of the XB10 and told me on the phone that they were shipping me the XB10. I received the XB8 even though I am on the most expensive best internet plan Xfinity has to offer. They sent me this used dirty XB8 to my home with
URGENT REQUEST 2GBPS X RANK ELITE MEMBER HERE
Good Evening, I am currently a X Class Member with the 2GBPS Plan and Xfinity Mobile unlimited. I have Nest Security Cameras and some of them are constantly disconnecting with my current XB7 modem, which cannot support or optimize the highest priced and strongest 2GBPS plan I am on. My Mom is stress
Question
Thank you for reaching out to our team here. I will be happy to take a look at those service issues from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private messa
Recurring outages + 2 missed tech appointments — need escalation + substantial credits
Hi Xfinity Support — we’ve had recurring internet outages for the last 5–6 months, and a major multi-day disruption starting 2/12. Comcast scheduled two technician appointments on Saturday (10–12 and 3–5) and both were no-shows. A tech later confirmed the issue was an outside line/connection and fix
Question
Quite welcome @XfinityAbel !
No Letter of Confirmation I cancelled my services last night
I cancelled my services last night because I’m moving out of area but never received a letter confirming cancellation
Question
@user_34bc3d Have you received any tracking information via email a day or so after your order was placed and you saw the confirmation email regarding the order?
New Now customer have not received router
We were suppose to have received our router by now. Can now get a hold of anyone and the automated chat is not any help
Question
I'm so sorry that chat bubble isn't showing up for you as intended. When signed in, you will be able to get to the same messaging space by using this link: https://forums.xfinity.com/direct-messaging
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
Question
Yes that is what they say. Cancel the service for mgm+ and paramount+ through xfinity the get a subscription for both on roku apps.
Paramount Plus with Showtime on ROKU
I use ROKU for my second TV. Can I access content on Paramount Plus to view if I have in my xfinity package Paramount Plus with Showtime? I've tried doing a search in xfinity stream for shows like '1923' and all I get is that it is on Paramount Plus and I have to subscribe. Seems I should be able to
Question
Recurring outages + 2 missed tech appointments — need escalation + substantial credits
Hi Xfinity Support — we’ve had recurring internet outages for the last 5–6 months, and a major multi-day disruption starting 2/12. Comcast scheduled two technician appointments on Saturday (10–12 and 3–5) and both were no-shows. A tech later confirmed the issue was an outside line/connection and fix
Question
•
Customer Service
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbe
Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?
Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?
Question
Perhaps because this just takes me to the Forum post page. Nevermind. I'm looking for a new ISP.
Email is stuck in queue
I have been using the same email setup (Samsung's) for at least 12 years on my galaxy phones with no problem. About 6 months ago this problem started. It works for a while and then only sending fails. This is indeed a Comcast issue. It's part of a Comcast "security" update that causes periodic rejec
Question
Thank you for reaching out, user_75rqbg! Do you happen to know if anyone you have spoken with opened a refund escalation ticket for you?
How can I get help or file a complaint?
I cancelled by service with Xfinity - and have a credit. They mailed it to the WRONG address and now asking me to wait an additional 45 days to refile my refund. Since they mailed it to the wrong address, why can't they just credit me back on my credit card (which is how I paid my bills)? I need a r
Question
I already have an open chat with Support
Multiple Issues with Trade in after 2 months
I am requesting executive escalation regarding an unresolved Xfinity Mobile trade-in. This issue has now been ongoing for approximately two months. I submitted my device trade-in per Xfinity’s instructions. However, now I'm being charged $600 for keeping such device. I NEVER received the email to se
Question
user_jdlhoj For the safety of your personal information, please do not post it on our public forum page. Please follow these steps to send me a Direct Message so I can collect your account information privately and safely :). To send a direct m
Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
Question
Live Chat SCAM?
LIVE CHAT CONCERN... I FELT LIKE I WAS SET UP TO BE SCAMMED!!!!! Last night I attempted to purchase an Apple Ultra 3 Watch in Ocean Blue on your website. Should have been a $300 discount but it wasn't working out that way. So I used the LIVE CHAT for help. The person assisting me asked for my name a
Question
•
Devices
Thanks for posting on our community forums, user_a5mbut. I'm sorry to hear about the TV box being stuck in a loop. This is not the experience we would like you to have. What troubleshooting steps have you tried so far? Did you try rebooting the box m
XfinityDilary
commented
4 hours ago
to the conversation:
0
0
Stuck in Voice Guidance loop setting up cable box
Cannot get out of this loop during cable box setup
Question