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I'm trying to cancel my Xfinity services today but I am having a hard time doing it
Need help cancelling my account today
I am trying to cancel my account today and need help. Xfinity not making it easy. Please advise
Question
Thank you again @gdubbc for posting to the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related
Account review
Hello - I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate? Thank you!
Question
Need help cancelling my account today
I am trying to cancel my account today and need help. Xfinity not making it easy. Please advise
Question
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
send an email to Tom Karinshak
Would like to talk to a corporate customer service representative. We are having trouble with our Internet speed coming off our Gateway device , we have the XB8. Through online chat asked about upgrading to XB 10 was told we could go get at our local mall 45 min away and received a order # for the e
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@XfinityRoberto he did see the downstream level signal when he was here. I also ran testing over the weekend and confirmed that there is no more packet loss since the work on the pole was completed.
Packet Loss
Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h
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@infernal2ss Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these public help forums. Thank you.
Constant internet drops during cold weather.
My internet consistently drops out every hour or so during cold weather in the winter months. I’ve tried EVERYTHING to fix it myself. I’ve already installed a new coax cable from the street terminal to my modem, and I’ve replaced my modem 3 times over the past 5 years. NOTHING HAS FIXED IT! it has t
Question
The only wired 4K box is the XG1v4 DVR. Y put can try a store, order over the phone, or order through this forum. You'll need an invite to DM from an agent here.
Need help ordering 4k replacement
I’m not having luck with the virtual assistant. I tried to place an order to replace the non-4k box I was given with my new service to a 4k box. I need wired box - not wifi. I went through the app to place the order, but did not get confirmation about what model I’m receiving or whether it is wired
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Darn echoes........ 🙄
wifi compatability
I'm considering purchasing a new computer and the models I'm looking at have either Wifi 6 or Wifi7. Will my current xfinity router/modem (Gateway XB7) work with a new computer with WiFi6 or 7?
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@BruceW I pressed Enter on the Yahoo Mail link, then entered my Comcast email address. Then I pressed Next and I got, "Sorry, we don't recognize that email address". I know it's a valid one, so I'm not quite sure what happened there.
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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Why no Xfinity stream app for Google tv?
When is Comcast going to have an Xfinity stream app compatible with Google tv?
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Xfinity Stream Website
50% Off iPad
Yep! They tried to get me just now for a %50 off pad to save money!
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Customer Service
Xr15
Please design a new remote the Xbox 15 remote is the worst remote you guys have ever put out the buttons are stiff and hard difficult to push especially if you have arthritis. This is the longest I've ever had to go with the same remote without a new model coming out. Almost makes me feel like getti
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X1
... All JAWS seems to say is "Xfinity Logo" ... I'm not very familiar with screen readers and know nothing about JAWS, but there are three links on the "emailMigration" screen: a button labeled "Get started" points to https://mail.yahoo.com?src=comc
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
Question
Yep! They tried to get me just now for a %50 off pad to save money!
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Why do you want a private message? Just go ahead and respond, I'm waiting!
FIX THE SPORTS ZONE APP
To the People who are in charge of this SPORTS ZONE APP" please fix the issues. I Dont understand why theres so many problems.. So on mine today Oct. 14th 2025 I have teams picked for "MY LIST" I follow The Houston Rockets and they were on my list, I even get a reminder when there coming on but, Ive
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Need help cancelling my account today
I am trying to cancel my account today and need help. Xfinity not making it easy. Please advise
Question