Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (518.6K)
Oh, so now we can longer "Like" customers' posts on here, only those of Xfinity employees? Are you kidding me? What next?!
Can non longer set up manual recordings
This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any
Question
Two things. I have tried multiple times to accomplish this at an Xfinity store, and they send me to other Xfinitiy stores/offices - all of which claimed they didn't have the authority to make this change. Also - your instructions above on how to send
Power of Attorney — Account Holder Unable to Complete Phone Verification
I need help taking over my sister’s Xfinity account. I am her legally authorized Power of Attorney, and she is unable to participate in a phone call or provide verbal authorization. I have tried repeatedly to reach Xfinity customer service, but I cannot get through to a human representative. I also
Question
Line Burial Request
I have had an Xfinity cable laying on my lawn for two months. A crew was supposed to bury it on 7/4/26. They showed up, looked at it, and left. I called Xfinity's main telephone line and they told me to schedule a technician. I did. Then "advanced technical support" called me that what I needed wasn
Question
•
Customer Service
Quite frankly, I have spent an inordinate amount of time on this already. I spent the entire day on August 28 (the third no-show) "someone will be there from 8:00 a.m. to 8:00 p.m." calling and writing e-mails and trying to contact various entities
No Show Three Times to Date Drop Bury Request Ignored Forgotten Cable Above Ground Since June 22
On June 22 Xfinity performed a service request at a house several houses away from ours, but had to hook the orange cable cord to the pedestal at our property, looping over our property and extending along our street towards the next pedestal, several houses away. The person who performed that reque
Question
Not sure if this still works; https://forums.xfinity.com/conversations/internet/answered-how-to-manage-enabledisable-your-xfinity-wifi-hotspot/602da481c5375f08cd7fc65c
Disable public hotspot on gateway provided by my employer
Hello, my wife works from homa and she has her interenet provided by her company. Is there any way to have the public wifi hotspot turned off? I have 3 access points in the house already so my network is getting congested. It seems that only the public hotspot is broadcasting. I can't log into the g
Question
Good afternoon user_4v86fo I can understand your frustration if you are waiting for service to be restored. I would be happy to look into this further to see what additional information I can provide. Please send us a direct chat message with y
Internet Out Despite Having Power
Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern
Question
I totally agree with everyone’s response on how poorly xfinity is handling this problem. i live in howell and have been without service since early thursday morning. I’m retired and drive the howell area every day and have yet to see one service truc
Internet Out Despite Having Power
Can a true time estimate of xfinity service restoration be provided for the Hartland/Howell, Michigan area? A storm did blow through my area on 9/3/26 around 4pm with a power loss of 2 minutes, but my internet has been out since. The app simply says the services will be restored "ASAP." I use intern
Question
I have the option but when I click Spanish the language doesn’t work
Showtime Channels SAP Error
Hello, i am a Spanish Speaker, and i always watch movies in Spanish, the problem is that i was watching the movie The Sandlot on Showtime, and both the info on details section of the Stream app and the rating bumper at the beginning of the broadcast indicates the movie has a SAP option, but when i t
Question
Internet speed inconsistency
One day my wifi would be fast, the other itll be slow and its been like this consistantly ever since i upgraded to the new router. I really dont like the new router and want an old one because it has way less issues, its unfair that the new router was forced on me and i gotta pay for a service that
Question
•
Your Home Network
user_iusmos Thank you for confirming you're seeing the issues when you access the app through an X1 cable box. If you open the app on another device, do you run into the same issue or is this only affecting the app on the cable box?
Hulu freezing during comercials
Same problem many others are having. Just signed up for Disney/ Hulu, wasted a whole evening getting the app and couldn't watch one show.
Question
Hello @user_u98ul3 We certainly understand your frustration with the service being out for an extended period of time. Unfortunately we will have the same information in these cases that you see online. Our local teams work through the night in these
Xfinity outage
This is beyond frustrating to not have Internet since Wednesday and not given an update other than we will do our best to get it back on ASAP. This is going to make me switch to AT&T or Tmobile
Question
Your statement in your reply is why I am looking to depart from Xfinity. I have been with you for a very long time and have paid you a lot of money for a service that I am not able to use. This problem just started a couple of weeks ago and no
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
Question
First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiFi hotspot, or a
Xfinity support
Outage in the neighborhood not getting help. Do not see any trucks in the surrounding area coverage has been out for over 24 hours no storm damage in the area.
Question
Xfinity outage
This is beyond frustrating to not have Internet since Wednesday and not given an update other than we will do our best to get it back on ASAP. This is going to make me switch to AT&T or Tmobile
Question
•
Customer Service
We are using an XFinity X1 cable box. Comcast told me this is the problem and they are working on it. In the mean time we have to pay an additional $8 per month for premium (no commercials) and the problem goes away.
Hulu freezing during comercials
Same problem many others are having. Just signed up for Disney/ Hulu, wasted a whole evening getting the app and couldn't watch one show.
Question
Hi @user_bkomst, welcome to the Xfinity Community forums, and thanks for being an Xfinity customer and considering Xfinity Mobile for your family's 4 lines! Our latest plans include unlimited talk, text, and data, international talk, text, and data i
XfinityCliff
commented
5 hours ago
to the conversation:
0
0
Looking for a family plan on xfinity for 4 cell phones that I have had with tmobile and I can't stand them
I am currently an xfinity customer for for internet and cable and I have tmobile for my 4 cell phones which I'm trying to get a better deal.
Question