Xfinity Community Forum

Thank you very much for that clarification. Have you gone through the migration over to Yahoo? You may also have to reach out to the security team at the https://spa.xfinity.com/help site to see if there is an issue causing that status.

XfinityJohnG

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14 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

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Thank you for providing that information. When chatting with someone yesterday through Xfinity I was able to be placed on the waitlist for today but no luck. I just signed up for waitlist for next available spot on Tuesday as nothing is available for

user_01nfd4

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14 hours ago

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Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

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Hi Xfinity. I have an inquiry on damaged Xfinity equipment which needs service (pedestals, etc.). Please advise how to direct message you summary of the damaged components to open a service ticket.

user_us2v9h

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14 hours ago

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Damaged Pedestal

My cable pedestal in my front yard is damaged with exposed wires.

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Thank you for bringing this to our attention, and I sincerely apologize for the frustration and inconvenience this situation has caused. We'd like to review the order details and see how we can help. So we can investigate this further. Please send us

XfinityCarolyn

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14 hours ago

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help with an Iphone order

To whoever may read this email,I am actively seeking any type of support for the following issue:On 18 August, I purchased an iPhone 17 through XFINITY.com (order# [Edited: "Personal Information"]) This purchase was driven directly by the flood of promotional emails XFINITY sent me touting special i

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Yes, I am using the Xfinity portal as I always have. Never had an issue before this. This just started recently. I have several group lists and it seems to be related. I have to resend individually to the addresses that give NDRs.&

ginfizz

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14 hours ago

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Non Delivery email

I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked

Question

jka4445 thank you for using the Xfinity Community Forums page to reach out regarding your video concerns with Disney. Can you share with me what troubleshooting steps you have already attempted to address this concern?

XfinityMarcus

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14 hours ago

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Disney plus and Paramount plus apps freezing

Both apps may be watchable for a few minutes, then constantly buffer and then freeze.

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Good evening @user_01nfd4, and thank you for reaching out on our Community Forums. We appreciate your time and the feedback you've shared with us, we are happy to forward it as this certainly isn't the experience we want for our customers. We'r

XfinityAlyssaA

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14 hours ago

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Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

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Upload speed dropped from ~350 Mbps to ~100 Mbps after plan "upgrade"

I recently "upgraded" my Xfinity plan, but my upload speed dropped from approximately 350 Mbps to 100 Mbps afterward. I am using the exact same modem, router, coax wiring, Ethernet setup, and client equipment as before. Nothing changed on my side. I am using my own DOCSIS 3.1 modem, and I understand

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Your Home Network

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Lost cable and internet after thunderstorm

We lost both Internet and cable yesterday immediately after seeing lightning and hearing a loud thunder boom. We’ve tried troubleshooting everything inside the house and spoke with someone from Xfinity who tried remotely resending a signal but showed there was an error. Our neighbors have Xfinity se

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Customer Service

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I'm confused why the option is even there at all then if they are just going to disable it without my consent anyways, I'd heard the return to being disabled was a firmware bug. The problem with individual port forwarding is that I have to enable th

user_miq0ha

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14 hours ago

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I still don't have an open NAT type after enabling UPNP

Hello, I'm having infrequent issues when I'm gaming like random packet loss and disconnects and decided to investigate my NAT type, which apparently is a Port Restricted Cone NAT type, and I thought that might be the source of some of my problems so I decided to change it to be open. Everything I've

Question

According to Gemini, "Xfinity does not send advance notifications or proactive alerts warning users that their email access will be restricted or blocked when traveling to a foreign country. ... There is no official warning or documentation on the Xf

angelsix

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15 hours ago

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Comcast blocks our email when travelling to a foreign country! (status?)

I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua

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Hello @user_1PBD, and thanks for sharing your concern here on the Xfinity Community forums. After a move, Peacock can sometimes remain associated with your previous Xfinity account, which can prevent activation on your new account. If you're running

XfinityCliff

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15 hours ago

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Peacock account

I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?

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Live agent

I accidentally deleted my esim.i ported my no.to xfinity 2 days ago and now have no cellular service. I need a new esim provisioned please connect me to a live xfinity agent

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Network

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That would drive me crazy @sargevietnam! I want to make sure I am understanding the exact problem you're seeing, so we can get this sorted out. When you say the language cuts out, do you mean the volume completely dips into silence, or is something e

XfinityQuemekia

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15 hours ago

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Why are there so many languages cutting out all the time

Cable keeps cutting out the language on all channels all the time

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Let it sit tonight and try again tomorrow. If you have an iPhone you have to essentially trick it into working. Some combination of waiting and tweaking settings around finally worked for me so that’s my best advice

user_8n7qt2

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15 hours ago

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IMAP/SMTP authentication blocked – need mailbox reset

My Comcast email works when I log in through webmail, but all third-party email apps (Apple Mail on iPhone and Gmail) fail to connect and return “username or password is incorrect.” I have already: Reset my password multiple times Confirmed I am using the full email address as the username Verified

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Update: Also just received a message from iPhone Mail app that connection with the server (smtp.comcast.net) failed.

user_9ke9gl

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15 hours ago

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Is SMPT outgoing server down or having issues?

The outgoing email for my comcast account, using smtp.comcast.net on my iPhone stopped working today. I have no problem receiving emails but outgoing emails just sit in the "outgoing" folder. When I tried reentering my password in the apple mail setting it just displays "verifying" endlessly now as

Question

I am having the same problem

user_1PBD

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15 hours ago

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Peacock account

I recently moved my service, and Peacock says my Xfinity account is already linked to another Peacock account?

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Is SMPT outgoing server down or having issues?

The outgoing email for my comcast account, using smtp.comcast.net on my iPhone stopped working today. I have no problem receiving emails but outgoing emails just sit in the "outgoing" folder. When I tried reentering my password in the apple mail setting it just displays "verifying" endlessly now as

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Email

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@XfinityDemetrise On a side note -- Your AI (or whatever) looking for naughtiness is cute. In my original post, it censored my first reference acronym with a bit of naughtiness, but left in the identical 2nd one. Then it censored my two-word

angelsix

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15 hours ago

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Comcast blocks our email when travelling to a foreign country! (status?)

I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua

Question

I'm sorry to hear you're having trouble accessing your Peacock Premium benefit. We definitely want to get this figured out. Please send us a Direct Message with your account information, and we'll take a closer look at your Peacock Premium eligibilit

XfinityCarolyn

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15 hours ago

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Peacock Premium

I am a diamond member and should have access to peacock premium, but https://customer.xfinity.com/activate-peacock says I am not eligible and there is no option to activate it on my membership page.

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