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@XfinityAlyssaA Thank you for your reply. I guess I wouldn't have thought as much about it if it hadn't happened twice in less than 2 months. The first time was June 30 and the second time was August 14.
Lightning fried modem
Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.
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No, we have not seen any loose cables or exposed underground lines. The only thing we have observed is that the box on our house is very old and brittle. We had asked to have that updated previously, but the person showed up & left without doing
Lightning fried modem
Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.
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I completely understand your frustration, and I am truly sorry for the unexpected disruption to your workday and productivity. We know how critical a reliable connection is when you are working, and failing to provide a heads-up only makes a difficul
Virtually no internet service for a week
My service at has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenanc
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I'm still being scammed by Xfinity even after they said I should wait another month
Xfinity is a scam.
Xfinity is a huge scam when it comes to device credits. I won't give them credit that their service is very good, however, customer service is such liars. They keep telling me that they are going to add me for mobile monthly credits. They keep doing this. I've been with them for November, and they s
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Good afternoon @user_s630ti. Are you still having these issues with your cable boxes? Have you completed any troubleshooting steps?
Xfinity Home/In home channels not working
Upgraded plan to 2 gig plan online and added s34 modem. Had to call back in to relink rental boxes which took 30 minutes after they stopped working with plan chance. Now the stream app will only play TV go channels and its not recognizing my home wifi to play channels that are only for in home watch
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Incorrect Collection Account for Xfinity Service That Was Never Activated
Hello, I am looking for assistance from Xfinity regarding an account that was referred to collections even though the internet service associated with the charge was never successfully activated or provided. When I moved into my apartment, I used Updater, the apartment's designated move-in platform,
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Billing
Oh no @user_0zu1ek! I'm sorry to hear that your modem was fried. I can certainly understand your concerns regarding the cable coming into the home, and I'd be happy to help look into this further. To better assist, can you tell us if you've noticed
Lightning fried modem
Hello, we just had a thunderstorm and after a lightning strike very close to my house, my modem will not power up despite trying different outlets and a different power cord. The lights will not come on.
Question
FYI the service interrruption was unannounced making preparation impossible and is causing us to lose productivity as we work around the lack of service. It will take five or six hundred years to make this up in fast download capability . . and coun
Virtually no internet service for a week
My service at has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenanc
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Mind you am a single parents of 2 special needs kids, I work and ama student. I needed internet Thursday that I moved and called a head of time
Internet instalation
Services suck. I called a head of because I was moving Thursday and they told me bo available appointments until Sunday. Sunday came boone showed up. I call they tell me it was the Saturday before. But I was home Saturday noone came. They tell me ok Monday from 4 to 6pm again noone showed up and the
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Internet instalation
Services suck. I called a head of because I was moving Thursday and they told me bo available appointments until Sunday. Sunday came boone showed up. I call they tell me it was the Saturday before. But I was home Saturday noone came. They tell me ok Monday from 4 to 6pm again noone showed up and the
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Devices and Equipment
Thanks. Please escalate. My office needs more specific information than great things are happening.
Virtually no internet service for a week
My service at has been intermittent and largely unusable for approximately one week. The automated response repeatedly says neighborhood network-enhancement work will be completed “within the day,” but that does not address the continuing multi-day disruption. Please provide the outage or maintenanc
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The local team is still working to restore your service, @user_hmyzwe. The Xfinity app and Status Center are update by the team completing the work in your area. That will show the most up to date information about when to expect your service to be r
Service Still Down After Neighborhood Restoration – Request for Individual Address Review [Edited]
Hi Xfinity Support, I am seeking assistance from a live technician or service representative regarding my specific address. I understand there is or was a service outage in my area. However, the outage appears to be partially resolved, as multiple immediate neighbors have already had their internet
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Thank you so much for taking sharing all those details with us, @tbill1! I know that it can be frustrating when delays happen, and the max amount of record time. At this time, the longer record feature is not available, but we will certainly document
Recording Option Unavailable
I want to record the channel (non specific program) itself-which I believe gives you up to 8 Hrs. Why am I seeing this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch? Under the above heading it says " recording on this channel is unavailable". Since this messa
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I completely agree. There should’ve been full disclosure and the opportunity to reverse the decision within a certain timeframe.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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MY Comcast email, was sent to yahoo by Comcast after 20+ years. Its now gone
Missing email totally vanished after 20 + years I wish I could say I got what I paid for.
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Hi there, @user_2gq57h! I am sorry to hear that your service has been offline on the weekends. We want it to work great all the time! This link shows how to check if there is an area interruption and shows more about the proactive alerts we send, htt
Wifi Outage
Why is it so hard to get actual updates on outages. My WiFi/ internet seems to go out every weekend.
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The max recording is 4 hours 30 minutes with the 90 minute extension. Sometime there are 3 hour rain delays. I don't want to watch a chopped up game by recording other time slots, "While recording an open-ended channel feed may no longer b
Recording Option Unavailable
I want to record the channel (non specific program) itself-which I believe gives you up to 8 Hrs. Why am I seeing this message on all 5 of my boxes that prevent me from doing so? Is this a temporary glitch? Under the above heading it says " recording on this channel is unavailable". Since this messa
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Everyone on my blog has their service restored except me. We feed off the same pole, same point. When I plug in their address it says service out - despite clearly that not being the case. If they have their internet restored, mine shoul
Service Still Down After Neighborhood Restoration – Request for Individual Address Review [Edited]
Hi Xfinity Support, I am seeking assistance from a live technician or service representative regarding my specific address. I understand there is or was a service outage in my area. However, the outage appears to be partially resolved, as multiple immediate neighbors have already had their internet
Question
Internet is not working
I have cut cable coming to my house so now I have no internet will need to report this so it can get repaired
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Your Home Network
Hello user_wz846i! I appreciate you trusting us with your concerns, and you're in the right spot for help 👍 The last thing we want is for you to have been charged for services that were never active, especially when collections reports are involved,
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Incorrect Collection Account for Xfinity Service That Was Never Activated
Hello, I am looking for assistance from Xfinity regarding an account that was referred to collections even though the internet service associated with the charge was never successfully activated or provided. When I moved into my apartment, I used Updater, the apartment's designated move-in platform,
Question