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user_c2dc3c This is a great question! I know it can be really frustrating to have multiple technicians out for an issue, however any repair requests or maintenance tickets that may be needed would require a technician on site to submit them. We can o
Why can't call Comcast or submit tracert to prove NOC issue at the head end?
COD/BF6 latency has been hurting big time. Its bad, so we have to have a senior tech come and show the real issue is not on my end. Your wasting a roll out, 1
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What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Ups
Internet dropping
I recently moved into a new apartment and had services installed by a technician. My modem keeps losing internet connection multiple times throughout the day. No outages in the area. The loss of service lasts from only a few seconds to 2 minutes, then comes back I have tried all the troubleshooting
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@user_hz9ra8 Thanks for reaching out. I can certainly check over our current promotions with you. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on
Price increase
Hello, In a month's time, the price of my internet service has more than doubled as my 2-year contract has ended. I've also been notified that my bill will increase even further as 2025 prices rise. While I recognize the inevitability of gradual price increases, such a huge increase by a large corpo
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Why can't xfinity work with me for a resolution to this issue rather than just saying no or we can't do that but click this link to read this article?
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
Question
@user_zaex96 wrote; Yes coax cable, yes there is one in the room I want to move it to. Ok, so it may or may not be connected to a splitter / the live Comcast feed. Give it a try and see if you get a connection / steadily lit light on the modem.
WiFi relocate
Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?
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Hi there @user_l98qcp Thank you so much for reaching out on our Xfinity Community Forum about your billing concerns. I'll be happy to assist. To get started, please follow the steps below to send a direct message. Please send
Bill
We are seniors and we can’t afford what we’re paying are there any discounts that could be applied senior or veteran?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Price increase
Hello, In a month's time, the price of my internet service has more than doubled as my 2-year contract has ended. I've also been notified that my bill will increase even further as 2025 prices rise. While I recognize the inevitability of gradual price increases, such a huge increase by a large corpo
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Bill
We are seniors and we can’t afford what we’re paying are there any discounts that could be applied senior or veteran?
Question
user_k8zktg you're very welcome 😀 This is a tough topic since it’s hard to predict the inventory status of retired equipment at our warehouse and Xfinity stores. But we will certainly give it a shot. Just send us a direct message, so we can pl
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
Question
user_pstrfs Thank you for reaching out with your concerns. Xfinity does not normally send text messages if you have not reported an issue to us, and we would not normally request access to your home network over text, this definitely sounds suspiciou
is the text request I've been receiving about access to my home for internet repairs legitimaters
I've received 2 texts asking for access to my home for internet repairs.I did not report any issues. Why are you wanting access to my home
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
is the text request I've been receiving about access to my home for internet repairs legitimaters
I've received 2 texts asking for access to my home for internet repairs.I did not report any issues. Why are you wanting access to my home
Question
Hi Joseph, I appreciate your response. My requests for the XG1v4 have been made over the past few weeks. The first one I received was only about a month ago, so I know it's possible. In fact, I was in the local Xfinity store on Saturday and
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
Question
shghafir They work from the same entitlement, if Disney is activated, then there would typically be something on the Hulu end that is impacting the activation. When speaking with Hulu, did you let them know that the Disney activation had worked fine?
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
Question
I did that numerous times but just did it again. Disney logs in fine, I see all profiles and can view content. When I go to manage account, other services, “Hulu stream here” I click on that and it takes me to a Hulu subscription page online
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
Question
Hello, @user_k8zktg how are you? Thanks for your post. How long ago was your most recent order for the second XG1v4? The reason why I ask is that these DVRs are no longer being issued, and they are retired equipment. When we order equipment, the ware
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
Question
@XfinityRichard Comcast created a ticket (ECM0022088505) regarding my request to have the box relocated. I then got notified hours later that the ticket was closed with no explanation provided. Is this considered good support?
Relocate green pedestal box
I have a green pedestal box in my front hard that I need relocated. How do I go about getting someone out to take a look at this? Thanks.
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shghafir Gotcha! Appreciate the details. If you do have the update activation link in the email, if you can please try and follow this step-by-step process to get everything set up: Start Activation: Click the "Activate now" link in the email, or
Endless loop with Hulu activation
I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer
Question
Try turning IPV6 off and going back to 4. If that does not help you may need to open ports
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Glad you got it squared away ! Marked "solved" topic now being closed.
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Hitron CODA56 cable modem stuck on legacy DOCSIS 3.0 profile/bootfile
I just replaced old (customer-owned) CM500V DOCSIS 3.0 cable modem with new (customer-owned) Hitron CODA56 DOCSIS 3.1 modem, under Xfinity 1Gbps down/100mbps up plan. New modem is activated and providing internet access, but speeds are same as old DOCSIS 3.0 (getting about 300mbps down/9mbps up). I
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