Xfinity Community Forum

user_20469s Hey there. We can see why that would be upsetting, and you’re absolutely right to question it. If you were told the bill would be reduced with no changes, losing your main TV box afterward is not what you agreed to, and we get how f

XfinityAirelle

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5 hours ago

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reduced bill?

Was chatting with xfinity about some troubleshooting problems....then was told.....while i have you on the line i see that your bill can be reduce with no changes by $17...i said EXACTLY the same for less? she said yes. So i agreed. A few hours later (11 pm) tv goes out. Then i find out the next mor

Question

cannot access my diamond benefits

So, why can I not access my Diamond benefits? All I get is that my DIAMOND account is not eligible. Plus, I can't even get a callback from Customer Service to tell me why.

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Customer Service

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Cable line has not been buried for 2 months now

Hi, in November, a technician connected our house to an orange temporary cable line, stating that within a few weeks, someone will be able to bury a permanent cable line. The orange cable line lies across our yard and connects to a pole next to a neighbor’s driveway. The yard was marked within the f

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Customer Service

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user_7esqu5 Given you are wanting to cancel her services, you can use her address for yours as well. That should fix the issue there. Otherwise it is much easier to do this in a store if there is one near you. We can also put in a request for you wit

XfinityEricB

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5 hours ago

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Cancel Subscription due to Death

My Mother passed away and I am attempting to cancel her services. I have uploaded the death certificate, selected cancel services, and entered her info. When I get to the section to enter my info, I cannot proceed because I do not live at an Xfinity serviceable address.

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Failure to resolve/fix snapped cable lines outside home

This note is to inform you about the horrendous customer service experience we have had this week. After 30+ years of being a customer and paying a bill that is almost $400 per month , we expected to have our very clear problem resolved within a reasonable amount of time. That did not happen. Since

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

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reduced bill?

Was chatting with xfinity about some troubleshooting problems....then was told.....while i have you on the line i see that your bill can be reduce with no changes by $17...i said EXACTLY the same for less? she said yes. So i agreed. A few hours later (11 pm) tv goes out. Then i find out the next mor

Question

Good morning @user_8yqf06, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the final bill, but you have come to the right place for assistance with t

XfinityJeff

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5 hours ago

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Stealing Money

I had paid my monthly service bill of $50 for the Month of December. I had moved two weeks later so I had stopped services for the last month to be December. Come to find out they had taken $78 from auto pay the next month. I had called to Get it refunded, but they stated that they couldn’t. I asked

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Cancel Subscription due to Death

My Mother passed away and I am attempting to cancel her services. I have uploaded the death certificate, selected cancel services, and entered her info. When I get to the section to enter my info, I cannot proceed because I do not live at an Xfinity serviceable address.

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Customer Service

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Peacock Premium not showing up for platinum member

Hi, I am a platinum reward member, but do not see Peacock Premium as a reward option. https://customer.xfinity.com/activate-peacock states I am not eligible for this offer. Can I get help activating it?

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Customer Service

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Stealing Money

I had paid my monthly service bill of $50 for the Month of December. I had moved two weeks later so I had stopped services for the last month to be December. Come to find out they had taken $78 from auto pay the next month. I had called to Get it refunded, but they stated that they couldn’t. I asked

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Customer Service

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Good morning @user_ojtdrj, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your bill is wrong again, but you have come to the right place for assistance with this issue. Could you p

XfinityJeff

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5 hours ago

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Bill

My bill is wrong hello again it is wrong again

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@halju87 Thanks for sharing. Let's try to figure this out together. Please visit this link https://www.xfinity.com/activate-peacock and log in with your primary Xfinity ID and password. An Activate Now button at the top of your account if th

XfinityRaul

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5 hours ago

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Peacock Prem not showing up being a Diamond Memeber

The Peacock Prem doesnt show up in my rewards benefits. How to i access this perk?

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Wifi

Trying to work from home not working is there's something I need to do

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Your Home Network

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Concern moved here to the Xfinity Mobile help section.

EG

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6 hours ago

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No phone service

Will my mobile phone are giving me a error when I try to make a phone call saying that my phone is not registered on a network just started today

Question

Good morning @Maffoo, we need to take a closer look at the account. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://

XfinityJoe

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6 hours ago

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Diamond rewards Peacock offer not showing up

I am new to the platinum rewards level, and when I look at my rewards offers page, the Peacock streaming reward is not available. I was formerly a Gig internet customer and had access that way, so I think there is something that will need to be reset to make the offer appear for me.

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Concern moved here to the Home Networking help section.

EG

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6 hours ago

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WIFI

How do I switch from public to private WIFI?

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reduced bill?

Was chatting with xfinity about some troubleshooting problems....then was told.....while i have you on the line i see that your bill can be reduce with no changes by $17...i said EXACTLY the same for less? she said yes. So i agreed. A few hours later (11 pm) tv goes out. Then i find out the next mor

Question

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Customer Service

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Hey there, @cp71357! Do you still need assistance? If so, our Digital Care Team is here to help :) Just let me know what questions or concerns you have, and I'll do my best to provide all the information you need.

XfinitySara

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6 hours ago

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help with email

I am trying to get on yahoo email. When I click on it says EDGE:to many requests. Can you help me?

Question

Good morning @user_ffoc3d, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. As a single parent with one income, I can understand wanting to save money where possible, and you have come to the right place fo

XfinityJeff

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6 hours ago

to the conversation:

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price creep

I’ve been an Xfinity customer since 2022. When I first signed up, I was paying $40/month total for internet and phone. Over time, my bill has increased significantly and I’m now paying $45 for phone and $87 for internet. I’ve consistently paid on time and would like to continue my service, but the c

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Fraudulently Ordered iPhones [Edited]

Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated

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Devices

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