Xfinity Community Forum

Good evening @xlin95066, and thank you for taking the time to post your recent issue with your promotion. I'd like to take a look at your account, and see what my team can do to assist you. If you could send our team a direct message with your full n

XfinityRaf

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11 hours ago

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Xfinity’s internet deals are scams do not trust them

I can’t even fathom how frustrated I am with their incompetency and this is the second time that the situation has happened to me but no one can resolve the issue THEY caused. For wanting to snatch a good deal, I’ll call and check online for their interest price every time when the contract was almo

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Thank you for taking the time to reach out on our Xfinity Community forums and outline your recent experience. The level of detail you provided is incredibly valuable. 😀 You’ve expressed very clearly that the overall experience has not aligned

XfinityCliff

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11 hours ago

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Customer Experience Escalation - Xfinity

I am writing to formally document a series of significant customer experience issues I have encountered with Xfinity. I am also requesting that this message be escalated to the appropriate executive customer relations team for review. As someone who works in the technology industry and operates in e

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am providing this feedback in the hope that it reaches someone within Comcast leadership who is responsible for customer experience. As someone who works in the technology industry and operates in customer-centric environments, I find Xfinity’s ser

user_9bl327

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11 hours ago

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Customer Experience Escalation - Xfinity

I am writing to formally document a series of significant customer experience issues I have encountered with Xfinity. I am also requesting that this message be escalated to the appropriate executive customer relations team for review. As someone who works in the technology industry and operates in e

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I need to speak to a live agent

The “chat bot” doesn’t understand that I’m not having an issue at this very moment but my internet on all devices goes out almost every evening and sometimes during the day. Tv phone internet, gaming…. so when they do their test or restart the modem it shows it’s fine and disconnects me. I am in abl

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Customer Service

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user_9yqeuh I am not sure how this was even possible, but my team can look into this for you. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.&nb

XfinityShawn

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11 hours ago

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Internet not working

Neighbor disconnected my internet cable from post. He says it is connected to his internet through a T-connection. I don’t know why it was done like that but he believes we are taking his internet. I’ve been without internet since yesterday.

Question

user_45c2x9 Thank you so much for stopping in for help with getting your new 4k TV set up with your TV box. You can use the normal connection/Coax connection for a standard/HD picture. To be able to see the available 4k content in 4k with your new TV

XfinityAmandaB

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11 hours ago

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Connecting 4k tv

I got a 4k tv, how do I connect it to the cable box?

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Xfinity’s internet deals are scams do not trust them

I can’t even fathom how frustrated I am with their incompetency and this is the second time that the situation has happened to me but no one can resolve the issue THEY caused. For wanting to snatch a good deal, I’ll call and check online for their interest price every time when the contract was almo

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Customer Service

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Hi @user_mo97pu, thanks for reaching out on our Xfinity Forums. Here is some information on how to Pair, program, and factory reset your Xfinity remote. Let us know how that works out.

XfinityAbel

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11 hours ago

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Remote won’t change Chanel

We can turn on the TV but remote won’t change channels.

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@XfinityVictor I’ve tried the direct message and no ones responding to me

user_882dk0

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11 hours ago

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SCRA Violation - Refund denied

Good afternoon, I cancelled my XFINITY service due to a PCS taking me abroad and was incorrectly charged an early termination fee, which is a violation of the Service Member Civil Relief act. When speaking with the billing department they opened a ticket for me request a refund of this fee and withi

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Cancel service, return equipment

Hello. How can I cancel service, return equipment?

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Customer Service

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Good afternoon user_14x1oq. Have you made any changes to your service recently? Are you getting any error codes like XRE or RDK?

XfinityJon

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11 hours ago

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Movies! Channel

What had happened to Channel 221 Movies! I had it a couple of days ago and now it’s gone.

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TV has had pixellating issues for months.

How do I stop pixellating on main TV?

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X1

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Customer Experience Escalation - Xfinity

I am writing to formally document a series of significant customer experience issues I have encountered with Xfinity. I am also requesting that this message be escalated to the appropriate executive customer relations team for review. As someone who works in the technology industry and operates in e

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Customer Service

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Internet not working

Neighbor disconnected my internet cable from post. He says it is connected to his internet through a T-connection. I don’t know why it was done like that but he believes we are taking his internet. I’ve been without internet since yesterday.

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Customer Service

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Thank you for the verification. Are you getting any type of error message signing in?

XfinityJohnG

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11 hours ago

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Unable to Access Rewards Account

Hi guys, I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help. Thanks.

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Wonderful Customer Service

I would love to compliment the wonderful service I received from Sabrina M. She was both professional and personal in helping me get the best value plan for my needs and budget. Sabrina has a kind and warm heart that carries over in her approach with her customers. It was lovely having her as my rep

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Xfinity Compliments

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Yes, I am trying to access rewards via https://www.xfinity.com/membership.

user_rc0hkj

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11 hours ago

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Unable to Access Rewards Account

Hi guys, I’ve been a Diamond member for some time, but I haven't been able to log into the rewards portal for two months now. Please help. Thanks.

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Movies! Channel

What had happened to Channel 221 Movies! I had it a couple of days ago and now it’s gone.

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Customer Service

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Connecting 4k tv

I got a 4k tv, how do I connect it to the cable box?

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Customer Service

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Can't get refund.

I returned a phone 5 months ago. It was in time to beat the 15 day time. I returned it to the store in Burlington wa. Apparently they were supposed to give me a receipt but didn't. Xfinity is no help at all. We have been going in circles ever since. How on earth do I ever get this settled?

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Devices

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