Xfinity Community Forum

@XfinityBenjaminM @XfinityOrlandoM Once again, I am beyond confused here. Xfinity Benny, you state that the issue is still open and being worked on, and will be fixed soon. While Xfinity Orlando now follows up here and says, nope the feature was

binaural2000

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4 hours ago

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Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

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Credit

I have been with Xfinity for a year. At this time I am very frustrated with Xfinity. For the past two weeks I have been trying to purchase a new phone. I went to the store three times and each time I have been told I would have to pay the full price to get the phone due to them having my credit limi

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Customer Service

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No, why would an employee give me their contact info?

USER89

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4 hours ago

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OFDM PLC Uncorrectables

I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted

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Need help with loyalty pricing for 1 Gig Internet

I’ve been an Xfinity customer for several years, including at my previous address before moving to my current service address in 2023. I currently have 1 Gig Internet and Xfinity Home Security. My current 1 Gig promotional rate expires September 22, 2026. I’d like to stay with Xfinity, but I’m looki

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Customer Service

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USER89 Some improvement is good. The maintenance team would be the team that would have to escalate it further if needed. Did they provide you with a point of contact?

XfinityVictor

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4 hours ago

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OFDM PLC Uncorrectables

I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Permanent line

On July 17th, Xfinity came out to dig the permanent line, but the line was cut and they did not dig in the correct location. They left without checking to make sure our Wi-Fi was working. Because of this, I had to call and have a technician come out the following day, July 18th, to reconnect our ser

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Hello, @user_6orx2y. Thanks for reaching out to us via Forums to obtain information regarding this order to bury the line. I would be more than happy to check on the status of this ticket. To be able to discuss account specifics, please send a direct

XfinityRaul

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4 hours ago

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Help

I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates

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@user_ywwuy5 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some concerns with your service being disrupted recently. We know how important working service is and would like to get a better un

XfinityMarcus

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4 hours ago

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Consistent outages - not good enough

What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today

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Hello @user_x8x41v, thank you for taking the time to leave a post. Sorry to hear you're having trouble managing your payments. I can certainly understand wanting to turn off Auto Pay, especially if you prefer to make payments manually or would

XfinityMarshante

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4 hours ago

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Payments

How do I turn off my auto pay?

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New cell service

I wanted to keep my old number but you gave me a new one

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Devices

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Help

I have an existing work order since 8/10 to have dig safe come and mark lines as xfinity needs to bury new lines. I have not heard an update on this and no one in customer service knows what’s going on. We have intermittent service and work from home. It’s been from 8/8 to today 8/21 and no updates

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The readings from the modem are better but as @EG said channel 194 - OFDM PLC - 957Hz is still out of spec. Channel 193 - OFDM PLC - 690Hz and channel 194 - OFDM PLC - 957Hz are still receiving uncorrectable errors which from my understanding should

USER89

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4 hours ago

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OFDM PLC Uncorrectables

I have an Arris S34 Modem. I had been getting random disconnects for a while, sometimes multiple a day and sometimes requiring a power cycle on the modem to get connection back. I started doing some investigating and noticed I was getting a lot of uncorrectables on channels 193 and 194. I contacted

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Hi user_ozs3fq! Thanks for taking the time to reach out on our Xfinity Forum regarding this rescheduling concern. I certainly know the importance of getting someone out there as soon as possible. So that we can better look into and assist you with th

XfinityAmira

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4 hours ago

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Worst Customer and tech coordination ever!

I have been rescheduled 3 times. I was on the phone throughout with customer service who informed me that tech was on the way, only for it to be time and I was rescheduled! The next time I was told again tech was on it way, it showed in my app as well which was confirmed by customer service. When th

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@user_elu8lq I would be more than happy to review your account to see what's going on with this order. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the

XfinityRaul

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4 hours ago

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Order pending for over a week

My account is Edited: and I went to one of your stores and made a change to my account. I had triple play and I wanted to remove the phone and up my Internet to 2 Gig and reduce the number of TV channels. The person I worked with at the store told me that it had been completed but I am still seeing

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Hello, @user_79x1zh. I would be more than happy to review your account to see what we can do to swap out your modem for an XB10. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner

XfinityRaul

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4 hours ago

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XB10

HI Can I trade my xb8 for a XB10. Gateway . Edited:

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Hello @user_8f0zqm Thanks for reaching out. We can change your order to be a pickup instead and have you go get it. But we only have 15 minutes after a shipment is placed to cancel the shipment The warehouses move quick. So if we change it to the pic

XfinityMatthew

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4 hours ago

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Can a new router delivery order be changed to pickup?

Ordered equipment for a new account, but realized it would be much faster to pickup instead. The order was today about an hour ago, but I can't find any information in the app or website.

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Order pending for over a week

My account is Edited: and I went to one of your stores and made a change to my account. I had triple play and I wanted to remove the phone and up my Internet to 2 Gig and reduce the number of TV channels. The person I worked with at the store told me that it had been completed but I am still seeing

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Customer Service

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Peacock Premium Subscription

Hi Support, I am a 10+ year Diamond Rewards member trying to activate my Peacock Premium benefit. I am stuck in an endless loop at ://xfinity.com. The page tells me I have a subscription that needs to be activated, but clicking the link just refreshes the page and goes in circles. I need an official

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Xfinity Stream Website

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Can a new router delivery order be changed to pickup?

Ordered equipment for a new account, but realized it would be much faster to pickup instead. The order was today about an hour ago, but I can't find any information in the app or website.

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Iapetus Good morning! Thank you for reaching out to our Xfinity Forums regarding your internet service. I can see the urgency, and I'm happy to take a look and see if have anything open for today. We also have our waitlist option through text. Simply

XfinityKassie

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4 hours ago

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“Urgent escalation: new service unusable, multiple failed troubleshooting attempts, technician unavailable until 8/26.

Please escalate this to the Corporate/Digital Care team and local field operations. I need you to check for a same-day cancellation, technician dispatch, or another way to restore service today. I work remotely and the service has never become operational despite repeated troubleshooting/equipment r

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