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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Moving houses; need to disconnect Xfinity service effective 11/1/26
Hi Xfinity team, hope you're having an excellent day. I am moving to a different house and will no longer require Xfinity services. I'd like my service to remain active through October 31st, 2026, and then disconnect on November 1, 2026. Can you help me make this happen? Thank you!
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Lehi City/Lehi Power, which owns the pole, told me that it was a Comcast line.
Low Wire
The Comcast wire in front of our property is low. We are about to start construction. I'm worried that it will get hit when equipment starts coming in.
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Unable to watch Xfinity
Hi, I just bought a Vizio smart tv for my other 3/4 wife. She’s more than a 50. she was watching Xfinity last night. This morning the tv was on Vizio. How do I get my Xfinity back? I’ve switched to hdmi 1 and hdmi 2. They both display no signal. thanks
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Xfinity Stream Website
Greetings, @user_gphf9b! I am sorry to hear you want to make change to your account. We can assist you with getting everything taken care of here. Please send us a direct message with your full name and complete service address to “Xfinity Supp
Need Assistance Cancelling Xfinity Internet Service
Hello, I would like to cancel my Xfinity residential Internet service at the earliest possible date. I have contacted customer support multiple times regarding my monthly bill and cancellation, but I have decided to discontinue the service. I am not interested in promotional offers, plan changes, or
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Need advanced repair team to manually re-pair my existing CableCARD to my TiVo host ID. I replaced a failed Tivo with a Tivo Edge. Online pairing tool is failing with an error. My first post timed out when I looked away after 2 hours...Is there a bet
Pair existing cable card with new Tivo Edge
Need advanced repair team to manually re-pair my existing CableCARD to my TiVo host ID. I replaced a failed Tivo with a Tivo Edge. Online pairing tool is failing with an error message.
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Need Assistance Cancelling Xfinity Internet Service
Hello, I would like to cancel my Xfinity residential Internet service at the earliest possible date. I have contacted customer support multiple times regarding my monthly bill and cancellation, but I have decided to discontinue the service. I am not interested in promotional offers, plan changes, or
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Customer Service
@user_nghrpo Our team can jump in and assist with this underground cable bury issue. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Supp
Underground cable is coming from post up my tree across the street down another tree and it’s supposed to be underground
I’ve called Xfinity multiple times and reported an unsafe wire. Xfinity came out and said they were not the proper team. They could only work on the cables going directly to my house. I called Xfinity again and received a ticket number ECM0025939327 there has been no response and in the app it says
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Hello user_w1e5s3, thank you for reaching out here in our Xfinity Community forum. I'm sad to hear about the issues you are experiencing, but I would like to try to help. Since you have already tried multiple methods, let's try something on our
Will not let me pay online
I have tried for several days and over a week to pay my bill online. Every single time it will not accept my payment. I have tried two different cards several times and still will not take my payment. Now I'm turned over to collections and it's not my fault. I know the money is in there. This pay by
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Hello, user_0pr0qc! Thank you for reaching out to us here for help with your refund. Let's take a closer look and go over the details together. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click t
Partial refund
I received a letter in the mail stating I would be getting a refund of $218 but only received $114.
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Hi okiwinawa, thank you for taking the time to post. We can review your account, and see if we might be able to provide some answers, but the initial result is likely going to be the same one we get. Please send us a direct messag
Requesting Manual Credit Review: Line Financing Limit Stuck at $0.00 (Gold Member / BYOD Account)
Hello, I am writing to request a manual review of my Xfinity Mobile financing limits by the credit/tier management team. I switched to Xfinity Mobile roughly 2 months ago on a BYOD (Bring Your Own Device) basis. I am currently an Xfinity Gold Rewards member on the Mobile Plus plan. My account explic
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user_xhx8ki Thank you for reaching out! If you have a pending order for service, and have already added your bank account information for autopay, the discount should already be applied. We can take a closer look for you, please send us a direct mess
Bank autopay shows On, but support says not enrolled
My billing settings show checking-account autopay On and paperless billing On. A chat advisor says their system shows bank autopay is not enrolled. My pending 500 Mbps order shows $80/month instead of the quoted $70 with the $10 bank-autopay discount. Nothing has been submitted. Can an employee help
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@user_rxjrch The minimum height for service cables is 10 feet and may be in the correct position. If there is any damage to the cable we can dispatch a technician to repair or reconnect the line. How was it determined the line is Comcast's? You would
Low Wire
The Comcast wire in front of our property is low. We are about to start construction. I'm worried that it will get hit when equipment starts coming in.
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Still nothing
I was asked to go into a private forum. It has now been a week and the answer was, "I am sorry, I have no information to give you." Back story: Xfinity put a replacement line in my home because I was having trouble with dropping on the internet. They were great. They gave me a new router, new line t
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Customer Service
Hi there @wilmac29. I wanted to circle back here to confirm that we were able to resolve your discount issue with a one time credit. If you need anything else, please submit a new post.
Three service discount went to two service discount incorrectly
I am an authorized user on my 89-year-old mother's Xfinity account. I used the online portal to downgrade her from Ultimate TV to TV Plus. The portal explicitly stated her monthly TV price would be $105 with equipment included. However, the system has stripped away her legacy 3-product bundle discou
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Hello @user_0k3gjv, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Cancellation
I requested a complete cancellation with a phone agent effective October 17, but my account remains active and I was billed again. Please assist in backdating the closure and fixing the balance.
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Hello user_sfwl6q, thank you for your time and for posting here in our Xfinity Community forum. We are happy you're here, and happy to assist. First, I am sad to hear you have had so many challenges in your order process, and I completely understand
Urgent Executive Escalation – Canceled iPhone Preorder, Identity Verification Failures, Contradictory Information, and Financial Impact
To Xfinity Mobile Executive Customer Relations, I am requesting immediate executive-level intervention regarding an ongoing issue involving my canceled iPhone Duo preorder, unresolved identity-verification errors, and an extremely frustrating customer-service experience. I have been a Xfinity Mobile
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The concern is not "Home Networking" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Spam call filtering and my number being marked as SPAM
When I make a call out to another person, most of who have Xfinity I get the same message SPAM call filtering and to put in a 2 digit code before they will put the call thru. Then on their end I come up as SPAM on my number. fix this now.
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