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Stevek066, ok, thank you. It's ok. We deal with technology, things happen. I will say that it is a legit email. Have you logged into your account online to see if there is a bill due?
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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Constant Packet Loss 1-45%
I've suffered with a packet loss problem for years off and on but mostly on. Maintenance finally came and fixed it to a degree after many neighborhood complaints and pointless in home visits. It was still intermittent but bearable. Then a storm hit my area recently and although Xfinity says "All wor
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Your Home Network
Thanks for taking the time to post on our community forums, user_id4mp6! Can you provide more detail about the issue you're running into? Are you receiving an error message asking you to hit dismiss, and is this occurring on any particular platform o
Complaints
I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower
Question
Tired of having to hit dismiss every hour not to watch a dumb ball game.
Complaints
I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower
Question
Xfinity has suggested making sure the Port numbers are correct. IMAP PORT: 993 SMPT PORT: 587 with SSL/TLS Required I'm curious if this is a permanent fix or not. And what if the PORT numbers are already at the recommended? Why suddenly after years
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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@XfinityDemitrius I posted my info in the chat as requested. Looks like it appended to my previous post even though I clicked new chat
Repeated ongoing internet outages
Since a neighborhood upgrade in early January, I have experienced multiple internet outages that xfinity assistant shows are affecting 101 to 500 homes in my neighborhood every time. A technician was scheduled to come to my home 1/25 but it was canceled with tech support telling me the issue was res
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user_3p769b thank you for using the Xfinity Community Forums page to reach out today regarding your video image. I am happy to look into your picture quality as I know how important it is to have a great image for your favorite shows. Can you send ov
blurry picture off and on
swapped out for a new cable box. keeps saying to check cable connections, which I have and restarted a couple times. Now have no picture, trying to set up new remote with new cable. could you please help. [Edited: Personal Information]
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Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
Formal complaint — Apple Watch activation failing (10+ hrs on chat); need remote fix, account cleanup, and billing credit
Hi Xfinity (Mobile), I’m a long-time Xfinity customer. My Apple Watch (GPS + Cellular) will not activate on Xfinity Mobile, and I do not have time to call or visit a store. Problem (repeatable): iPhone Watch app → Cellular → Set Up Cellular → Xfinity page says it’ll add a line → Get Started → “gathe
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user_8p1uwf Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Help with collection
Hi, I had an account a couple years ago, I was evicted from my apartment and couldn’t retrieve anything back, nor could I pay, the debts recently went into collections, I was wondering if there’s a way for it to be removed?
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Hey @user_tdmmzl, Thank you for visiting our official Xfinity Forums community support page. While we would be unable to determine what may be causing the issue, we can most certainly help look over the account to see if there are any active service
Repeated ongoing internet outages
Since a neighborhood upgrade in early January, I have experienced multiple internet outages that xfinity assistant shows are affecting 101 to 500 homes in my neighborhood every time. A technician was scheduled to come to my home 1/25 but it was canceled with tech support telling me the issue was res
Question
Help with collection
Hi, I had an account a couple years ago, I was evicted from my apartment and couldn’t retrieve anything back, nor could I pay, the debts recently went into collections, I was wondering if there’s a way for it to be removed?
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Billing
Login problem
I got a code, but couldn’t get back to sign in page.
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Sign-In and Account Management
Thank you very much for the information @user_2oq5gf. When visiting https://www.xfinity.com/yoursubscriptions, do you see an option to activate the Peacock Premium subscription? Could you also try https://customer.xfinity.com/activate-peacock to see
Redeeming free Peacock Premium
Hi, I'm a Diamond member but do not see free Peacock Premium as an option in my list of rewards options. The Xfinity Assistant said it's because I don’t have Xfinity internet, but I don't see anywhere where it says that's required. It seems like free Peacock Premium is available for *all* Diamond me
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user_8kqcy1, thank you for reaching out. I hope you are doing well today. I'm sorry to hear about the issues you have with the app, and I am grateful for all the troubleshooting you've tried so far. Does this happen across all your mobile devices? Do
Xfinity App doesn’t work at all
Xfinity App hasn’t worked since I got internet a week ago. It doesn’t work on my phone or tablet. I’ve deleted and reinstalled the app multiple times, cleared old data, and ensured I was downloading the up to date version. Absolutely nothing works and it’s incredibly frustrating. As soon as I log in
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Formal Complaint Against Xfinity / NOW Mobile – Unlawful Number Hold, Failure to Release Transfer PIN, and Lack of Customer Support
Business Name: Xfinity / NOW Mobile (Comcast) Location: California (in-store activation) Complaint: I am filing a formal complaint against Xfinity and its NOW Mobile service due to ongoing failures in customer service, improper handling of my mobile number, and refusal to release my transfer PIN des
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Network
Cable TV went out
I was watching TV then it went dark. Now it says Welcome
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Channels and Programming
Hello - The email address is - online.communications@alerts.comcast.net I answered several hours ago but didn't see it posted. As I created this reply, I saw it with the word Private.Don't know how that happened. I think because I clicked Reply ins
Stevek066
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Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
Question