Xfinity Community Forum

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I am still confused this house had Verizon home line and that was …it Verizon doing away with it so I came to Xfinity.the phone did work in all rooms when with Verizon. so I would think it meets all requirements do I need to unhook Verizon lin

user_o8re8a

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15 hours ago

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Phone

Hey everyone I’m new to Xfinity .i just got a land line phone install and I can’t get it to work with all phones.i plug router into wall jack and it sends ever thing to voicemail i am trying to set this up for my 91 year old aunt any help would be greatly appreciate. Thanks Larry

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@PitBoss59 This is the node, with a current *AVERAGE* of 20% packet loss, that has spiked immediate windows of over 30-50%.

PitBoss59

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15 hours ago

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Intermittent Packet Loss on irregular basis

The past few years, my household occasionally had intermittent, irregular packet loss. We had techs come out and check signals, cables and splitters. Upon using applications like PingPlotter to see where the loss was happening, it was always the routing through Xfinity servers. The problems randomly

Question

Hello @user_uqpdm7 thank you for reaching out on our community forum. I would be happy to look over the account and see what date that cancellation was processed and make sure that everything is corrected. Please send us a direct message with your f

XfinityAbby

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15 hours ago

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Incorrect final bill after May 6 cancellation — phone support unable to resolve

I called Xfinity on May 6, 2026 and requested that my service be canceled immediately. However, my account apparently remained active in Xfinity's system after that date, and I continued to be billed. A $74 payment was subsequently charged despite the cancellation. When I contacted Xfinity, I was in

Question

So far Xfinity has claimed that the node was degraded, and that repairs/maintenance was going to fix it. However we're still experiencing packet loss on a different server than the one listed in the original image...

PitBoss59

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15 hours ago

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Intermittent Packet Loss on irregular basis

The past few years, my household occasionally had intermittent, irregular packet loss. We had techs come out and check signals, cables and splitters. Upon using applications like PingPlotter to see where the loss was happening, it was always the routing through Xfinity servers. The problems randomly

Question

user_qkgyv3 There would be no way for us to make that two-week construction work happen any sooner as that would be out of hands. Do you already have an account created?

XfinityShawn

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15 hours ago

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Construction

I am in a new build and planned my move around when services would be available. We are moving in this weekend and I work from home. The home is pre-wired for cable but the technician had trouble finding the line that comes from the street. He advised construction was needed. That's fine except it's

Question

Hello user_q64qgh, thank you for reaching out. We appreciate your time, and I will be more than happy to review options and see what we have for you. To do this, I will need some account information best kept private. Please send us a direct me

XfinityJeffB

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15 hours ago

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Internet bill increased from $50 to $70 — looking for loyalty pricing

My internet bill recently increased from $50 to $70 per month. I currently have 500 Mbps internet service, own my modem, and have been an Xfinity customer since 2018. I would like to review any existing-customer, loyalty, retention, or promotional offers available on my account that could reduce my

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Hours spent on phone, no resolution.

My internet goes down often, even after a tech changed the cable line and the service started temporarily working again. For example, it was disconnected for 1 hour today. Prior to this, there was an xfinity outage in my area, and the internet speeds slowed to a crawl before the technician. I told t

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Getting Started

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user_dwjsbr Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul

XfinityBrianH

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15 hours ago

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customer service -Need someone to actually be helpful

I'm trying to get new Xfinity Internet service installed for my elderly parents. Their home needs a technician visit because we have not been able to activate the service ourselves. We need a tech to run the line from the power pole to the house which we cannot do. Unfortunately, we've now had three

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One year anniversary of this thread and I am still seeing responses. Pretty crazy eh?

VDreadstar

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15 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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We're glad we were able to assist @user_3qx80v! Thanks for letting us know that your activation is sorted, and I hope you enjoy the programming you now have access to! We're here 7 days a week from 6am to 1am ET for any future questions or conc

XfinityCliff

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15 hours ago

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We’re sorry, your account isn’t eligible for this Peacock offer

I signed up for new service with the promise of 2 years of Peacock Premium; when I choose the activate option it first said there's a problem, and now says "We’re sorry, your account isn’t eligible for this Peacock offer". This was included in my signup offer, is this a bait and switch?

Question

Hashim_R Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: •

XfinityBrianH

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15 hours ago

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False one time charge

I moved to a new address around Aug 23. On that day I also turned on a new Xfinity wifi plan for the new address and got an Xfinity router delivered to me. I opened the package and put it all together myself. Not a single professional or service man entered my apartment. I called services to confirm

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yes, been seeing this

user_qhpkkt

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15 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

@user_o8re8a Oh okay, the service does work, thank you for confirming. That is the normal process to connect home phones to voice over internet protocol service. You're trying to use it like the old phone service and run it through the house. We rec

XfinityBenny

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15 hours ago

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Phone

Hey everyone I’m new to Xfinity .i just got a land line phone install and I can’t get it to work with all phones.i plug router into wall jack and it sends ever thing to voicemail i am trying to set this up for my 91 year old aunt any help would be greatly appreciate. Thanks Larry

Question

Hello @Solomons1, and thank you for posting your concern here on our Xfinity Community forums!I can definitely understand why you would experience frustration with unsuccessfully trying to use an email program to retrieve your Comcast.net emailYou ma

XfinityCliff

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15 hours ago

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Issues with my email account IMAP password [Edited]

I am using the same password as I do to sign on to xfinity when asked for password "IMAP account "Comcast," yet it will NOT accept the password and therefore I can not get email on my phone. [Title Edited: "Personal Information"]

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Construction

I am in a new build and planned my move around when services would be available. We are moving in this weekend and I work from home. The home is pre-wired for cable but the technician had trouble finding the line that comes from the street. He advised construction was needed. That's fine except it's

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Customer Service

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@user_kchsvp thanks for taking the time to comment on our Xfinity Community Forums page. Are you able to access your mail using our webmail site?

XfinityAbel

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15 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

Question

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Hi XfinityOrlandoM, Thanks! That was it. I actually had to make a new Peacock account as well (it couldn't activate on my old one, even after activating service). What was weird about the whole thing -- I got another Peacock Activation email that w

user_3qx80v

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15 hours ago

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We’re sorry, your account isn’t eligible for this Peacock offer

I signed up for new service with the promise of 2 years of Peacock Premium; when I choose the activate option it first said there's a problem, and now says "We’re sorry, your account isn’t eligible for this Peacock offer". This was included in my signup offer, is this a bait and switch?

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how to fix this on my phone

user_bhrwbm

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15 hours ago

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IMAP password for Comcast account

I keep getting a message that says enter password for IMAP account Comcast. How can I fix this!

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Hello @user_07e3wa, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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15 hours ago

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Can’t call to cancel my plan

Hi, I am currently outside the United States and have returned to China, so I am unable to call the Xfinity U.S. customer service number or receive a callback on a U.S. phone number. I would like to cancel my Xfinity Internet service. Could you please help me process the cancellation online? let me

Question

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Incorrect final bill after May 6 cancellation — phone support unable to resolve

I called Xfinity on May 6, 2026 and requested that my service be canceled immediately. However, my account apparently remained active in Xfinity's system after that date, and I continued to be billed. A $74 payment was subsequently charged despite the cancellation. When I contacted Xfinity, I was in

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Billing

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