Xfinity Community Forum

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I have posted in the direct message, and NO ONE is replying!

user_8ayk4q

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4 hours ago

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U

Xfinity UPS utility box has fallen and NO ONE is coming to fix it!

There is very unsightly UPS box that has fallen in front of my house, and even with repeated contacts, NO ONE from xfinity will come out to fix it. I even see Xfinity trucks in the neighborhood that are installing new services, but they also do not seem to care that their power backup box has fallen

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downloads

When I download a document from an email, it does not show on the right side of the screen so I can open it. What happened?

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Email

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Hi there, @user_w2skx8. Thanks for reaching out to us here on the Community Forum. The most common reason that your bill would increase is because you may have come off of a promotional rate. In the spirit of transparency, we provide a listing of the

XfinityFrank

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4 hours ago

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U

BILLING

last month my home, tv, everything else bill was $279. this month $305. Can SOMEONE tell me why

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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U

HOW do I get an agent who can actually help me change my plan?

How do I get an 'onshore' agent who has a firm understanding of the English language, does not give out fake ticket numbers and confirmation numbers, and doesn't place you on a 'brief hold' for 38 minutes while they process a fake order? I spent almost 3 hours and spoke to 6 different people tonight

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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U

Schedule cancel my account

Schedule cancel my account may 30th

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U

BILLING

last month my home, tv, everything else bill was $279. this month $305. Can SOMEONE tell me why

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Billing

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U

am talking to an agent, and they are saying my original offer of $60/month is actually $70/month! And that my discount is now $60/month. This post showed that the $50 offer (paid by the bank) did in fact exist! The Xfinity agents in this chat are ma

user_mike_v

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4 hours ago

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U

Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.

I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.

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addyman10 We understand how frustrating it can be to experience ongoing service interruptions, especially when your daily routines and connectivity depend on a reliable network. We sincerely appreciate your patience while our teams work to add

XfinityPeterH

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4 hours ago

to the conversation:

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refund

For the last 4 days we have been having an "urgent network performance issue" in my city. I want to know EXACTLY why this issue is happening and how many more days it will take to fix. I also want to know if myself and everyone else in town will be receiving refunds for these lost days of intermitte

Question

user_8ayk4q Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I am happy to look into this to assure you we get the box replaced or fixed and we appreciate you bringing this to our attention. Can I have you se

XfinityJorge

commented

4 hours ago

to the conversation:

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2

U

Xfinity UPS utility box has fallen and NO ONE is coming to fix it!

There is very unsightly UPS box that has fallen in front of my house, and even with repeated contacts, NO ONE from xfinity will come out to fix it. I even see Xfinity trucks in the neighborhood that are installing new services, but they also do not seem to care that their power backup box has fallen

Question

U

Thanks. Sent the message. Awaiting response.

user_lrkrhb

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4 hours ago

to the conversation:

0

U

Mid-split upgrade completed today but website still shows slower uploads

After the rest of the country had mid-split for years, my humble Seattle area neighborhood finally got the mid-split upgrade. However, the website still shows the slower upload speeds. How long does it typically take to get this updated in the system? I'm 99% sure this upgrade was for mid-split sinc

Question

user_vvttbu Thanks for creating a post and for bringing this to our attention. We'd like to get more information on whom you had spoken with and details from the account to assist further. Please send our team a direct message with your full name and

XfinityThomasD

commented

4 hours ago

to the conversation:

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U

Scammed on Xfinity 1-800-266--2278

I was scammed on 5/5/26 on the Xfinity 1-800-266-2688 number which was not spoofed. The call actually came in on that number. They sent me a security code on the Xfinity text #266278 which was not spoofed. This means that this was an employee or a person who works in a Xfinity/Comcast facility made

Question

Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it

EG

commented

4 hours ago

to the conversation:

0

U

No internet. Router front lights are off, back back Ethernet port lights are on.

My home WiFi stopped working today. When connected to power the routers front lights are off, but the Ethernet ports are lit up, so I know it’s not necessarily a power issue. Is there any troubleshooting to be done or do I just need a new router?

Question

U

Xfinity UPS utility box has fallen and NO ONE is coming to fix it!

There is very unsightly UPS box that has fallen in front of my house, and even with repeated contacts, NO ONE from xfinity will come out to fix it. I even see Xfinity trucks in the neighborhood that are installing new services, but they also do not seem to care that their power backup box has fallen

Question

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Customer Service

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U

Scammed on Xfinity 1-800-266--2278

I was scammed on 5/5/26 on the Xfinity 1-800-266-2688 number which was not spoofed. The call actually came in on that number. They sent me a security code on the Xfinity text #266278 which was not spoofed. This means that this was an employee or a person who works in a Xfinity/Comcast facility made

Question

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Customer Service

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Hello, @kp88keys DOCSIS 2.0 devices may be incompatible with current Xfinity Internet services due to their inability to support higher speeds and features. Comcast has a Device-to-Product Enforcement program to identify outdated modems and g

XfinityThomasC

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5 hours ago

to the conversation:

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DOCSIS 2.0

email about DOCSIS 2.0 device incompatibility

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

0

refund

For the last 4 days we have been having an "urgent network performance issue" in my city. I want to know EXACTLY why this issue is happening and how many more days it will take to fix. I also want to know if myself and everyone else in town will be receiving refunds for these lost days of intermitte

Question

@user_903ea0 Thanks for reaching out to us, We do apologize for any inconvenience. You should have received your refund within 30 days of cancellation. What could delay the refund is generally unreturned equipment. Have you made sure

XfinityOrlandoM

commented

5 hours ago

to the conversation:

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U

I have not received my refund yet

I was supposed to receive a refund of $43.03 for an account I closed over a month ago. I received a letter stating that I would receive it within 30 days after I returned my equipment, which I did on April 7, 2026. I want to know when I am going to receive it. You keep sending me offers wanting me t

Question

@user_mike_v Thank you for making us aware of your billing concern via Forums. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, cli

XfinityRaul

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5 hours ago

to the conversation:

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U

Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.

I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.

Question

Hello @user_9d9qc7, thank you for taking the time to leave a post. While we’re genuinely sorry to see you go, we completely understand that you have to make the choice that’s best for your home. If you could send our team a direct message

XfinityMarshante

commented

5 hours ago

to the conversation:

1

U

Cancel service

I want my service canceled on May 15, 2026 at [Edited: "Personal Information"]

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u

EG

commented

5 hours ago

to the conversation:

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My gateway has a flashing orange light

I do not have internet

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