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Peacock Platinum benefit
Peacock is not listed as a benefit to redeem on my benefits page.
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Customer Service
Closing the Account
Is there a way to close the account other than waiting for a call days from now?
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Billing
Xfinity service
Can a green box be moved that is in a deeded easement so that traffic will not damage it? [Edited: removed Private information] box in question is located in easement in NE corner of Roseland Plaza shopping center. [Edited: removed Private information]
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Customer Service
@XfinityDena It just happened again at 6:18pm eastern time. I received an Xfinity email only to my OLD email address that I changed in May 2025, and not to my current email address on file, which has already been verified. I sent the subject of the
Asked for help via message, received veiled threat instead
I logged into my Xfinity Community this morning to see that I had an old direct message that I never saw. It was regarding an issue that had been previously resolved. I am having a new issue, so I simply decided to respond there. I received the following message from someone: "As a reminder, sending
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Thank you for trying those troubleshooting steps @firemandude and letting us know that it is happening on at least every other recording. Have you tried to manually extend recording times (padding) by 3–30 minutes in the "Record Options" menu?
Recorded Program ends abrubtly
It seems that lately when I watch a recorded program (Curse of Oak Island / History Channel) anywhere from 5 mins to 40 mins in to the program it will stop playing and a message pops up "It looks like you are done watching Curse of Oak Island" and I get the option to Save or Delete the recording. My
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@XfinityAlfonso I understand that, hence my reply above. My problem is that @XfinityChristy implied that the migration was coming, in phases. Nowhere does she explain that it is currently stated as being an optional choice by the subscriber!
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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@XfinityMartyR I also can not find a place to order Xfinity Pro WiFi Extender battery. Please post a link where I can buy one.
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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I know they don't show upload speeds. The Netgear CM2050V is supposed to support multi-gig uploads and is a model specifically for Xfinity. Some people are getting 300 mbps uploads but some aren't. The issue usually has to do with Xfinity not sending
upload speed
Was hoping for some clarification regarding next gen speeds. Xfinity used to advertise upload speeds of over 300 but now the broadband facts show 250 upload maximum. What changed? Seems like a step back.
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@user_317kmi Are you joking?
port forwarding
I have been unable to set up any port forwarding, every time I tap on the port forwarding button in the app it only says 'we're having some trouble gathering the list of your port forwards'. I have been trying for three days, and have tried every workaround I can find
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Yeah from everything I understand, there are no voice enabled modems that can do 300 upload with Xfinity. That’s why I had to find a separate voip provider. The link I sent you doesn’t show an upload value for the 2050v
upload speed
Was hoping for some clarification regarding next gen speeds. Xfinity used to advertise upload speeds of over 300 but now the broadband facts show 250 upload maximum. What changed? Seems like a step back.
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Cancel
As of January 22nd, I've moved and need to cancel services as soon as possible.
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Customer Service
@user_3jqeu1 Yes. Netgear CM2050V (I have Xfinity voice so I need a voice modem). I just got it to replace my Netgear CM1150V when I got X2 speeds.
upload speed
Was hoping for some clarification regarding next gen speeds. Xfinity used to advertise upload speeds of over 300 but now the broadband facts show 250 upload maximum. What changed? Seems like a step back.
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The issue does happen with other recordings. I just used the one as an example. It does not occur with on-demand content. I tried power cycling the box and also syncing my dvr recordings with comcast. The issue still occurs. It does not happen with
Recorded Program ends abrubtly
It seems that lately when I watch a recorded program (Curse of Oak Island / History Channel) anywhere from 5 mins to 40 mins in to the program it will stop playing and a message pops up "It looks like you are done watching Curse of Oak Island" and I get the option to Save or Delete the recording. My
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@kbrandini What troubleshooting has been done with your Peacock concerns? Do you have a ticket currently opened or no?
Activate peacock
I have tried activating Peacock, which is included in my NOW TV package, but when I hit the activate button instead of asking me to confirm my email address and password it just takes me to the NBC page. Is this something I have to do on my tv or can I do it online?
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I feel your pain. Are you using one of the next gen speed tier modems listed here? https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2025.03.06%20Full%20List%20of%20Compatible%20Devices.pdf
upload speed
Was hoping for some clarification regarding next gen speeds. Xfinity used to advertise upload speeds of over 300 but now the broadband facts show 250 upload maximum. What changed? Seems like a step back.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cancel
As of January 22nd, I've moved and need to cancel services as soon as possible.
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