Xfinity Community Forum

@Almighty188, we'll be happy to review your account, to especially give you clarity about your services and billing. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct

XfinityMelinda

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11 hours ago

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Taxes on Xfinity Internet in California?

From what I know, California does not have taxes for Internet while other states like Texas does. In any case, I noticed something interesting. From December 2023-December 2025, I had a $80.00 month XFinity Internet 1.2Gbps plan which was price locked for 2 years with a 1 year contract. This also in

Question

user_nv9k4r, if you need anything in the meantime, we'll be here.

XfinityVianney

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11 hours ago

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U

New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

Question

We appreciate your feedback and understand your concerns @user_dycbkh. I would recommend reaching back out to our CSA team so they can further investigate the issue and review any available options with you. Additionally, if you're unable to

XfinityAlyssaA

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11 hours ago

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

Question

Thanks for posting on our community forums, user_04mghv. We'd be happy to review the rate options available and the credit request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look a

XfinityDilary

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11 hours ago

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Legacy plan with 1.2TB cap, $100 overage, and a move coming up

I've been an Xfinity Internet customer for a little over a year. This cycle I backed up my computer, went past the 1.2TB limit, and got hit with the full $100 overage charge. My understanding is that Xfinity's current internet plans all include unlimited data and the gateway in one price, with a 5-y

Question

U

Thank you, I greatly appreciate your time on this matter. Hopefully, it gets resolved quickly and I can get back to having service at my new residence. Have a great upcoming week!

user_nv9k4r

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11 hours ago

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New residence was previously a church, however it is my current primary residence amd even classified R1 with the village

Hello, I purchased a property at the end of April 2026. It was previously operated as a church. However, this is being used as my families primary residence under our new ownership and purchase deed. The address is [Edit: Address Removed]. I am looking to start xfinity internet asap. I previously he

Question

U

Legacy plan with 1.2TB cap, $100 overage, and a move coming up

I've been an Xfinity Internet customer for a little over a year. This cycle I backed up my computer, went past the 1.2TB limit, and got hit with the full $100 overage charge. My understanding is that Xfinity's current internet plans all include unlimited data and the gateway in one price, with a 5-y

Question

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Billing

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Thanks XfinityCliff for your response. The thing is there is no listing for the equipment being charged before it's credited unlike the previous promotion as the former was when Xfinity still had contracts while the later is after Xfinity starting h

Almighty188

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11 hours ago

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Taxes on Xfinity Internet in California?

From what I know, California does not have taxes for Internet while other states like Texas does. In any case, I noticed something interesting. From December 2023-December 2025, I had a $80.00 month XFinity Internet 1.2Gbps plan which was price locked for 2 years with a 1 year contract. This also in

Question

U

I would like to cancel my account as X-finity.

I thought I had canceled my X-finity subscription, but I’m still being billed. I want to cancel it completely. If there’s a remaining balance, I’ll pay it in full, so please let me know the amount I owe.

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Customer Service

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No..they never called back..won't even let me pay them..who calls to make a payment on an account they don't own. use some common sense xfinty..

user_dycbkh

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12 hours ago

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U

Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

Question

Hi, thank you for reaching out, and congratulations on your new Xfinity service! In many cases, documentation related to a new order is sent automatically by email and may include details such as the services ordered, service address, estimated insta

XfinityCarolyn

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12 hours ago

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Work order confirmation, statement of service

Hi, I recently subscribed to Xfinity internet services, is it possible to get some sort of order confirmation letter or statement of service letter to my email? I need a document that states the service I have ordered, the address to which the service will be supplied, and the date the equipment wil

Question

I'm sorry to hear about the pixelation issues you've been experiencing, user_82c56a. Is discovery the only channel affected?

XfinityDilary

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12 hours ago

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Pixel on discovery can't watch anything

I cant watch discovery because of a pixels problem. Unplugged/ shutoff/ 3 times! Nothing works its very annoying.

Question

Hey @user_7pf35z, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in verifying your Peacock Premium subscription. When accessing the Peacock App and you go to "My Account", does it disp

XfinityDemitrius

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12 hours ago

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Peacock Premium Plus

I am paying $6 a month to get peacock premium plus with no ads. However on my TV I only get premium with ads. I checked the Xfinity website and it says that I have Peacock premium plus for an extra fee. However, there is no status. Please help!

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Hello @user_j7y8wz thank you for reaching out. Was this an order for a new modem or an order for Xfinity mobile?

XfinityAbby

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12 hours ago

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Order update

I ordered the new z8. Got a confirmation number and haven't heard anything since. It's been a few weeks.

Question

Thanks for allowing us to help with your rate concerns, eg7789. I'm glad we were able to clarify how the billing cycle works and confirm that the promotion has been applied to your account. Please keep in mind that it can take up to one full billing

XfinityDilary

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12 hours ago

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I THINK I made the switch succesfully?

I've been on the 1 GBPs plan ($75/month) for two years. I then saw that my next bill was going to be $134 (yikes). I went into my account and saw that Comcast was offering a 5-year promo for 2 GBPs for $85/month ($95 with taxes and fees) and went through the process to change over to that. My XB7 se

Question

We're so sorry to hear that @user_dycbkh, and I can completely understand your frustrations. I see that you stated you called in earlier. To confirm, did you speak with our CSA team? Were they able to provide any guidance or provide you with a ticket

XfinityAlyssaA

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13 hours ago

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

Question

U

Ads Freezing up On Disney+

Still no fix? August 2026 and reading this issue been going on for over a year? I just got the subscription not aware of this, it’s impossible to watch any shows whatsoever, I guess time to cancel

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Xfinity Stream App

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Well here's the latest my comcast payment was declined because hacker took all my money...tried to call and make a payment..couldn't verify me..said would call me back..that was 4 hrs ago ..no call..usual..anything to get me off their phone...

user_dycbkh

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13 hours ago

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Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

Question

@creg Hi there! I'd be happy to help. When you're traveling, you can watch many live TV channels through the Xfinity Stream app or the Xfinity Stream portal, even when you're away from your home Wi-Fi network. Xfinity's out-of-home streaming supports

XfinityCarolyn

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13 hours ago

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Xfinity stream access to channels when traveling g

Need to know how to access channels like YES and MLB network when traveling g

Question

user_tml, Got it, we can certainly look into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. On

XfinityVianney

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13 hours ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

Question

U

Yes, I have not been able to get a digging crew to the property.

user_tml

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13 hours ago

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Internet

I recently moved into a new home, but have had issues with getting a crew out to fix the problems. Multiple technicians have told me that the internet cable was never connected to my home due to an issue underground. They've told me to schedule a crew to dig where the issue is with the pipe it runs

Question