Xfinity Community Forum

Help with Refund

My account has a credit balance of $53.23 due to mischarge. I do not want this applied to future bills. Please assist me to process a Refund to Original Payment Method. Also, please provide me with the transaction reference number once submitted.

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Billing

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Trying to sign in to my email

user_xlb20c

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5 hours ago

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Sign into my email

Why can't I sign into my email account

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@user_mzt2pt To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" fro

XfinityRaul

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5 hours ago

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Unable to Verify Date of Birth

I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t

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Hey there, @BeilleK! We last heard from you about 1 week ago, and were under the impression you'd be picking up new equipment at an Xfinity Store. Keeping an eye on things, I have not seen a change in equipment on the account, so I thought I'd tag yo

XfinitySara

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5 hours ago

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Stolen Package

Hello. I recently started a service with xfinity and wasn't able to be at my new apartment when the kit was delivered to my new address. I had a friend check the doorstep a day after FedEX delivered the package, but they said it wasn't there. I was hoping to schedule a replacement and possibly send

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It wont let me start conversation unless i enter someone else's User name thats popping up on the “ Enter your name “ section .

user_59bpl5

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5 hours ago

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Xfinity RUDE Customer calling Agent

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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Thank you, but it looks like there is no pen and paper icon in the page?

user_mzt2pt

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5 hours ago

to the conversation:

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Unable to Verify Date of Birth

I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t

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Hello, when i signed in and click on the Icon like piece of paper and it wont let me start conversation ! ITS ASKING ME TO ENTER MY NAME And when i did it shows tons of user names !!!

user_59bpl5

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5 hours ago

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Xfinity RUDE Customer calling Agent

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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@user_mzt2pt Thanks for reaching out to us via Forums for assistance. I can help activate your account. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on th

XfinityRaul

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5 hours ago

to the conversation:

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Unable to Verify Date of Birth

I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t

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I have the same issue... I'm stuck at the DOB section as it says it can't verify my identity

user_mzt2pt

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5 hours ago

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Unable to Verify Date of Birth

I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t

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@moreorless Have you tried to sync the DVR? If you hit the Xfinity button on the remote and select the gear symbol you would then go to settings, device and scroll to the bottom of the list where it says sync DVR.

XfinityDena

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6 hours ago

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Version 8.15.1.3747 on FireTV issues

Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot

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I plugged the cable box back in as you requested. My show will not play using cloud DVR FireTV app (version 8.15.1.3747). My show will play using physical DVR.

moreorless

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6 hours ago

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Version 8.15.1.3747 on FireTV issues

Version 8.15.1.3747 will not let me watch recordings. Here is what happens, and it is a vicious circle. I record a (daily) show to watch later. The first time I watch a recording of the show, no problem. The second day, the NEW recording of the show will not load. It just hangs with the dot-dot-dot

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Issues with technician

My tech arrived yesterday unannounced to my home and walked into my bdr door did not introduce himself and was there to check speedsand connections. According to Xfinity assistant “We checked the line signal coming into your home and found an impairment that is causing connection issues. Your gatewa

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Your Home Network

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Mobile Nightmare

This has been the worst phone buying experience I have ever gone through. Trying to add two new lines to our plan to switch from our current carriers and the difficulty is about to make us say bye to xfinity for good. This is ridiculous and no one will help you.

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Devices

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Good morning! Thank you so much for your patience! WE are happy to take a look at this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon l

XfinityRoberto

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6 hours ago

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Xfinity RUDE Customer calling Agent

I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi

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@user_71q3fn Thanks for reaching out for support. Our team can help!As a friendly reminder on page three of your Xfinity bill is where you would see any promotions you're on, the amount of that discount and the end date. I would like to recommend ad

XfinityKei

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6 hours ago

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My bill has nearly doubled

Our bill has gone from around 80$ to 130$ in the last 2 months with absolutely no warning. I don’t understand why this happened, if it was a promotional thing expiring it makes no sense to keep our service when we can get the same rates elsewhere. We like having Xfinity but if there’s nothing you ca

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@user_cmse94 Thanks for reaching out. I apologize for the inconvenience, especially since you work from home and rely on a stable connection. Appointment availability depends on the technician’s schedule. You can manage your appointment or re

XfinityOrlandoM

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7 hours ago

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No service, expected to.wait 10 days for appointment

I am writing to formally escalate an ongoing Xfinity Internet service issue that has left me without internet since approximately 11:00 AM today. I have contacted Xfinity three separate times attempting to resolve this issue, and the experience has been extremely frustrating. During my first call, I

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I am writing to formally escalate an ongoing Xfinity Internet service issue that has left me without internet since approximately 11:00 AM today.I have contacted Xfinity three separate times attempting to resolve this issue, and the experience has be

user_cmse94

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7 hours ago

to the conversation:

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No service, expected to.wait 10 days for appointment

I am writing to formally escalate an ongoing Xfinity Internet service issue that has left me without internet since approximately 11:00 AM today. I have contacted Xfinity three separate times attempting to resolve this issue, and the experience has been extremely frustrating. During my first call, I

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No help

There is no timeline on my service being restored I can’t talk to a person and I have work to do that requires internet. And to top it off you didn’t even tell me there was an outage but you can certainly tell me when my bill is due.

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Your Home Network

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@user_fb9ppz Great to hear he was able to get through now. There may have been some changes to the blocker settings in an effort prevent the amount of spam that does come through on a regular basis. I know I get a lot as well even with filtered setti

XfinityJanelle

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7 hours ago

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xfinity land line sends known caller to voicemail without ringing

Callers that call regularly who are friends are going directly to voicemail. It didn't happen all the time, but now it's happening every day, and for my brother's number now every time. We've rebooted the modem more than once. We've checked that there's no forwarding or blocking. The phone works --

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Hey @user_qsckug , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile phone. I would be more than happy to offer my assistance looking into this furt

XfinityJanelle

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7 hours ago

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eSIM locked with no mobile account

Hello. I was an Xfinity Mobile customer and recently ported my phone number to Google Voice and cancelled my Xfinity account. I am currently in France and need to use this iPhone with a French carrier. The phone still shows “SIM locked” under Settings → General → About → Carrier Lock. I meet the req

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