Xfinity Community Forum

Howdy user_isw72o, and thanks for dropping by! If you have any questions about your account or services, this community is always a great place for them 👍 Was there anything specific we could help you with?

XfinitySeth

commented

2 hours ago

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Why is it so hard to submit a question?

Why is there not a straightforward way to submit a question to Xfinity. I'm not saying that Xfinity does not care. Okay, yes I am.

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ESPN Unlimited won't work despite being actived

I have been on the phone for a combined 9.5 hours with 14 agents. I have ESPN and get ESPN Unlimited for free. I was contacted by email that I have this service free. I followed the instructions and activated the service but the instructions said I would get a pop up to transfer me over to a 3rd par

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Channels and Programming

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UNCNU It's usually triggered by OS updates, network updates, security settings, etc.

XfinityMartyR

replied

2 hours ago

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new device connected to home network

for some reason the last few weeks, every time I leave my home and come back, xfinity treats my phone like a new device and I get a notification that a new device has connected to my network. it's the same device with no setting changes. when I go to my account and look up devices connected to my ne

Question

I can definitely understand your frustration! The staffing shortage during peak after-work hours, the long wait times despite having appointments, and the unacceptable attitude from management are completely against our customer service standards. We

XfinityQuemekia

replied

2 hours ago

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The Manahawkin Store location lack of Customer service.

Hello, I have had to go into my local store for a few things, and each time, the experience gets worse. I am not sure what your staffing model is or if the manager is just incompetent or unaware of peak times, but the wait times are horrible. On one of my last visits, I got there around 3:15 PM; the

Question

user_vdwt1v. I'm sorry to hear you're having trouble with your TV service. I'd be happy to help troubleshoot. When you see the message that the box is not connected, are you receiving a specific error code? In the meantime, please make sure all coaxi

XfinityDilary

commented

2 hours ago

to the conversation:

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Television and stations

I cannot get reception and it says my box is not connected. I turned off the box and turned back on but no service to the television

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U

Cat

XFINTY is still the worst CS to deal with click on links, only chats its just too much I spent hours trying to resolve issues. I'm not giving my SS # and bank account # to receive a tablet that I don't even need!

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Billing

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I'll give it a try. do you know why this would suddenly start happening? like I said, neither my phone nor xfinity equipment is new and I did not change any settings on my phone or xfinity account (nor does the timing correlate to a phone security

UNCNU

replied

3 hours ago

to the conversation:

0

new device connected to home network

for some reason the last few weeks, every time I leave my home and come back, xfinity treats my phone like a new device and I get a notification that a new device has connected to my network. it's the same device with no setting changes. when I go to my account and look up devices connected to my ne

Question

@user_fcxvig Hi! Thanks for posting here in the forums. I understand that you're experiencing pixelation while watching live TV. To help narrow down the cause, I have a few questions: Does the pixelation occur on specific channels, or is it happeni

XfinityKam

commented

3 hours ago

to the conversation:

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why do I get random pixellation on shows but NEVER during commercials

The random pixellation during shows (network and otherwise)on my cable service is getting more frequent. however, it NEVER occurs during commercials. WHY?

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where does the code go?

user_dobqov

replied

3 hours ago

to the conversation:

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Three phone calls, hours wasted, still no modem!

I have called on three occasions and still do not have my modem included with the 2 gig internet. The last person kept me on the phone almost an hour trying to sell me other services under the guise he was waiting for some other department to look into the alleged missing order. I still don't have t

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Intermittent WAN drops + high error rate on specific downstream channels (owned modem, need line/signal investigation)

Hi, I'm hoping to get this escalated to someone who can look at line-level diagnostics, since front-line chat support hasn't been able to help beyond basic troubleshooting. Issue: Intermittent connection drops, roughly every 30 minutes at their worst, that are breaking a work VPN tunnel. I own my mo

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Your Home Network

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@XfinityOrlandoM Not resolved - I'm back to square one. Have posted the details in the direct messaging conversation.

cfja279

replied

3 hours ago

to the conversation:

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HBOMax buffering issues

Having HBOMAX buffering problems like everyone else. Happens on our one X1 box. We access the HBOMAX app using our X15 remote by pressing the Xfinity button on the remote, scrolling right to the Apps option, then scrolling down to the HBOMAX app option. All other apps and streaming services function

Question

Hi @user_6n0o09 , thank you for bringing this to our attention. I completely understand why that information would be concerning. If you were told that restarting or making changes to your internet service would cause you to lose your free Xfinity Mo

XfinityCarolyn

replied

3 hours ago

to the conversation:

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Account canceled without consent after rep-approved "seasonal hold" — now billed $150 + mobile plan I was told would stay free

I'm a student in Chicago and need help resolving a billing issue caused by misinformation from an Xfinity representative. I wanted to put my Internet on hold for summer away from school and ended up spending hundreds of dollars. Late May 2026 — Initial call: I called to ask about pausing my internet

Question

Okay, thank you for checking on that for us. I will be happy to take a look at your issue further from here. In order to do that I will have to have you send me a direct message with the full name and complete address for that service. To send a dire

XfinityJohnG

replied

3 hours ago

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Unable to join XFSETUP Wi-Fi after Xfinity Communities installation

My apartment provides Xfinity Internet as part of the apartment community. The gateway was recently installed by Xfinity technicians. I received an email saying "Your Xfinity services are ready." However, I cannot connect to the default Wi-Fi printed on the gateway. My iPhone says "Unable to Join Ne

Question

Thanks for the detailed explanation, wklearning. Since many smart home devices, including some Broan models, work only on 2.4 GHz networks, I'd first verify the fan's Wi-Fi requirements before splitting the bands. If the device requires 2.4 GHz and w

XfinityDilary

commented

3 hours ago

to the conversation:

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Problem connecting new fan to my XB7 Gateway-requires 2.4 ghz band-I've read through other threads, have more questions

As I see is a common problem, I have a new device that won't connect to my wifi network. I've read that the newer Gateways operate on both bands and automatically switch to the best option. I've read that some people split their network into two operating bands. I've read the troubleshooting should

Question

Thanks for reporting this here, everyone! Looking through some offical documentation, it looks like you should only get a text from this number based on Texts from Xfinity. If you continue to receive these phone calls, please report them to our Comca

XfinityMichaelC

commented

3 hours ago

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SPAM CALLS from 1800-266-2278 saying its xfinity comcast

Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu

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Mainly, I would like an official complaint about the service at the Manahawkin store. I have no other options for service due to my need for high-speed internet for work, or I would have dropped every service after how the last two visits have gone.

user_nq8n1g

replied

3 hours ago

to the conversation:

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The Manahawkin Store location lack of Customer service.

Hello, I have had to go into my local store for a few things, and each time, the experience gets worse. I am not sure what your staffing model is or if the manager is just incompetent or unaware of peak times, but the wait times are horrible. On one of my last visits, I got there around 3:15 PM; the

Question

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Yard Damage

Comcast contractor installed fiber in our neighborhood but left the holes filled in and did not replace sod . I want those spots leveled and turf grass replaced please.

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Customer Service

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UNCNU It does sound like MAC randomization issue as @EG suggested. Your phone is appearing as a new device multiple times because Private Wi-Fi Address (MAC randomization) is changing your phone's visible network ID, or your phone is toggling

XfinityMartyR

replied

3 hours ago

to the conversation:

0

new device connected to home network

for some reason the last few weeks, every time I leave my home and come back, xfinity treats my phone like a new device and I get a notification that a new device has connected to my network. it's the same device with no setting changes. when I go to my account and look up devices connected to my ne

Question

Thank you for meeting us here in our community about the damaged mobile order, @user_vh4iij. I know exactly what it feels like since I went through something similar this past winter. No worries. You've reached the right team for help. Are yo

XfinityLinda

commented

3 hours ago

to the conversation:

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Damaged shipping for mobile device order

I ordered mobile device and when tracking on fedex site i saw package cannot be delivered due to damaged packing . I totally accept this package gets damaged in shipping and its not xfinity fault . But what happened after that is totally not acceptable From last 2 weeks i have been contcting xfinity

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Home phone not working

Can't receive calls and when I try to call out the phone goes dead Have rebooted the modem

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Devices and Equipment

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