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The website says I need to call but I cannot connect with an agent
I saw something at one point that said I can upgrade my modem. So since my internet has been so awful and a tech can’t get hear in a timely manner I was trying to see if I can upgrade my modem online but every time I click new equipment it says I need to call. So I call and the automated system tell
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Customer Service
Damaged cable line
I wanted to switch from Breezeline cable Internet to xfinity fiber optic Internet. Xfinity has been horrible and I’m not even connected to the Internet yet. They scheduled to come out June 17th. Technician shows up and says i can’t connect you today because no one marked your underground lines or bu
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Your Home Network
Yes I have. It says at the top of the screen that I'm a platinum member, but there is no option to activate Peacock.
Activate Peacock Premium offer showing as "not eligible"
I recently received an email telling me I am now eligible for peacocktv through xfinity. However, when I click the link in the email (xfinity.com/activate-peacock), I am told I am not eligible for peacock premium. I should be eligible since I am a platinum rewards member. How can I activate peacockt
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I think this is the new one they sent: TX061AEI
Masterclass App
Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, rec
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I do hate to hear about your experience, unfortunately the watch would need to be paid off to in order to cancel your account. Have you tried going to the store you purchased the device to discuss the issue with a manager? @user_2e35c5
Apple watch
Hello, Need to remove the service for the apple watch. Haven't taken it out of the box and used it at all.
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Apple TV: This device can only access finity Stream on your in-home Xfinity WiFi
Connect to the in-home Xfinity WiFi. The Xfinity gateway is in bridge mode and I have my eero mesh. xfinity stream can work fine with Roku, fire tv , iPhone. However, it does not work with Apple TV. It shows “This device can only access finity Stream on your in-home Xfinity WiFi.” It makes no sense
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Xfinity Stream App
Joseph A, we have never got this resolved! We were out of town for 10 days and would like to get this resolved please.
Offer is not what we were told it will be
In February my husband and I called planning to cancel our service due the rising cost. The customer service agent offered us some very good deals to keep us as a customer. He quoted us a lower cost for the cable and internet. We spent several hours on the phone, several times he said he needed to c
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In Dec 2025 in went into the XFINITY store in Aurora, Co to see if I could get my bill lowered. Than agent that helped me was very nice and was able to reduce my monthly payment. After he finished he said that because I was XFINITY Diamond mem
Apple watch
Hello, Need to remove the service for the apple watch. Haven't taken it out of the box and used it at all.
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Hi there, @user_x25huj! Thanks for reaching out that you are receiving calls multiple time a day recently. There are scammers who will spoof calls from reputable providers and numbers. We post a list of alerts that we are aware of here, https://spa.x
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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file a formal billing dispute
To Whom It May Concern, I am writing to formally dispute charges that have been billed to my Xfinity account for equipment and services that I never received. In October 2025, I signed up online for Xfinity Smart Home service. During the enrollment process, I was advised that the required equipment
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Devices and Equipment
I had the same thing happen to me with this number and they have been calling multiple times a day for the last week. I dont know why xfinity is saying on here its a legitimate number if other people are saying they have called xfinity and said its n
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Thanks for taking time to post on our Xfinity Community Forums page, @gn2e3. I'd like to do everything I can to help with your picture quality issues. Best thing to do would be to make sure that all your coax connections are finger tight, this includ
live tv programs looping
Sorry if the topic is wrong - there aren't a lot of choices. Do you remember trying to play a scratched phonograph record that repeated the same few seconds every time the needle hit the scratch? Well I've been seeing something similar happen to LIVE programming intermittently for weeks. A live prog
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I understand not looking at each statement, but we do provide vital account and billing information via our statements when applicable, so we will always encourage you to check and review your Xfinity statements as often as possible. We'd lik
Billing rates went up 33%. Good bye Xfinity
I was paying $65/mo until a year ago. Then it went to $75/mo and now it jumped to $99/mo. I both case I was never informed in advanced of the rate increase. So much for keeping the customer up to date. When I called they could lower my rate but I would have to get a cellphone. I told them I didn't w
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No, I am only using the XB7 to produce the SSID.
Devices connected to XB7 Router are unable to network together
I have 5x devices (windows computer, 2x android phones, 1x Pi Server, and 2x printer) connected to my XB7 router. All can pull internet. And all are connected to the 5Ghz channel, aside from the Pi Server which is connected via ethernet to the XB7. They all have 10.0.0.x/24 addresses, but are unable
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Hello @user_w4nt8x and thank you for posting your concern on our Xfinity Community forums!It makes sense to expect that promotion to reflect on your bill, especially after waiting the timeframe you were given. When the discount doesn’t apply as
Charged monthly $70 for the "free 12m phone line"
Hi. I signed up for the 12 mos free phone line a few months ago. We did get a phone so I expected my bill to be $15-$20 plus my existing services. Ive been charged $69 for the phone line the last 2 months, and a 3rd bill is pending. I was told to wait 2 billing cycles for the "promo" to hasn't. On m
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Get error code help from xfinity.com (Answered)
We are sorry you are experiencing an issue with your Xfinity service. To locate and troubleshoot the error code you are receiving please follow the steps below. How to find and resolve an error code Type the error code exactly as you see it into the Ask Xfinity search bar above (e.g., "XRE-00018", "
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TV
user_426502 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Have you checked the Xfinity app or Xfinity Status Center for a possible service interruption in y
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My Internet is not working
My tv Internet is not working
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