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Thanks for taking the time to post on our community forums, user_9j5hmf! We'll be sorry to see you go, but we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if dif

XfinitySean

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5 hours ago

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cancel my home internet service as of March 6, 2026

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@user_0a73wb How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?

Latoque

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5 hours ago

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Can't get into my email [Edited]

Why can't I get t into my email

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@user_75tl9p How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?

Latoque

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5 hours ago

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Email

I can't log into my comcast email

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i want to speak to an USA person

user_fyo89i

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5 hours ago

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cancel

cancel my home internet service as of March 6, 2026

Question

Hello @user_6uo2lk I just wanted to reach out to see if you were still having your ongoing signal issues?

XfinityDuron

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5 hours ago

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Signal issues

TV has interrupted signal making viewing difficult. Only does it with signal coming through the box. Internet TV like Netflix or YouTube are okay.

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Hello one of your drivers is in my parking space

oh1 of your drivers is in my parking space

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Customer Service

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@XfinityJustinM​ Nothing has worked before.

user_iv90r5

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5 hours ago

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iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t

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The same thing is happening to me with FCC & BBB complaints I’m currently preparing a official legal demand letter!

user_sozrch

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5 hours ago

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Formal Complaint Against Xfinity / NOW Mobile – Unlawful Number Hold, Failure to Release Transfer PIN, and Lack of Customer Support

Business Name: Xfinity / NOW Mobile (Comcast) Location: California (in-store activation) Complaint: I am filing a formal complaint against Xfinity and its NOW Mobile service due to ongoing failures in customer service, improper handling of my mobile number, and refusal to release my transfer PIN des

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Fraud? Scam? Misinformation? Lies? You tell me...

Listed below is a detailed summary of events that took place a month ago. I am here for a few reasons. 1. To further expose (much to no ones surprise) Comcast's awful business practices, and customer service. 2. To speak with someone directly about current billing. 3. To inform others of something t

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Customer Service

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Still nothing is resolved!! Don't know how to do direct message. So as stated nothing and nobody will help this way or by phone! So upsetting and i am truly not a stasified customer who has been one for over 35 plus years!!!

user_joze63

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5 hours ago

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My account

I am so tired of being passed around and then hung up on. My account has changed and I keep getting different prices. No one can help me!! I have been a loyal customer for over 30 plus years and you do not appreciate my loyalty. Please help and let some tell me what my bill is as last email on janua

Question

Hello @user_i5vr9m, I understand the importance having your equipment exchanged, now we have a few ways to help you retain new equipment. 1. We can have a new modem sent to your residence for you to exchange, 2. You can go to your local store and pic

XfinityDuron

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5 hours ago

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My modem is overheating - can you come and replace and check set up

My modem is overheating - can you come and replace and check set up

Question

I am incredibly sorry for that disconnected call, @user_vryk1u that is far from the experience we want you to have. I completely validate your frustration, as being billed for a service that isn't working, especially without any updates is simply not

XfinityQuemekia

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5 hours ago

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Global Travel Pass Not Working — Incorrect Charges and Unacceptable Customer Support

I am extremely frustrated with the ongoing Global Travel Pass issue on both the Xfinity app and the Xfinity website. The feature has not been working properly since early February. I reported this problem at that time and was told it would be resolved within 8–10 business days. It has now been well

Question

Feel like my monthly bill is getting out of control

My monthly bill is nearly $345 with 1000 Mbps Internet, the Xfinity Premium lineup, and Xfinity Voice (which, I don’t even have a landline and haven’t for years, but it still costs $55 in the bundle). I don’t have any premium packages or streaming packages added onto the cost. Is there anything for

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Billing

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Yes, that is the scenario. The change took place in the middle of a billing cycle. HOWEVER, the prorated amount covering the same period of time, 28 Jan - 4 Mar, as shown on the billing statement I just got today shows charges of $247.53 and payment

user_9sl46w

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6 hours ago

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Simple Change to Cable TV Service and Bill Went Crazy High!!

As of January '26, I was subscribed to Voice, 300MB Internet, and the Popular TV package with 125+ channels, all for about $171-173 after discounts applied. This included two X1 DVRs at $14 each. The cable TV price was about $100 with discounts. My billing cycle runs from the 5th to the 4th every mo

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Xfinity voice

How can I change my Xfinity voice number

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Home Phone Service & Equipment

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Hello @user_4aktrl, how are you trying to access your email? Try going to: https://connect.xfinity.com/appsuite. If you are unable to sign in you can simply reset your password by going to: https://www.xfinity.com/support/articles/changing-or-resetti

XfinityQuemekia

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6 hours ago

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My email

Why can't I get into my email account with my password. How do I know it's not a scam!!!!!

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

6 hours ago

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cancel

cancel my home internet service as of March 6, 2026

Question

Hello @user_jmt6ti, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still having issues? Are you still getting the error of not being connected to your network? 

XfinityChelseaB

 commented 

6 hours ago

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Can’t get Xfinity streaming app yo work on Apple TV

I have tried to follow previous threads with no luck. Just says I need to be sure that I am using my Xfinity WiFi, which I am. Can you help?

Question

Oh ok, thanks for the additional details @jamesrm1! You are in good hands, since this relates to the conversion a specialized team handles those email issues. Swing back around and let us know how everything turns out. Have a wonderful rest of your d

XfinityQuemekia

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6 hours ago

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xfinity support

Where are my sent emails? James [Edited: "Personal Information"]

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cancel

cancel my home internet service as of March 6, 2026

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Customer Service

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