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Hi there, @user_78a3cd I'm truly sorry for the trouble you are experiencing. Since it's been a few days since you last posted, are you still experiencing trouble?-Richard
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
Question
Hello user_8o9k0v 👋 We're here to help! To get started, find the most appropriate public board for your question type and post it there. That will generate a dedicated ticket for our team to address and provide dedicated support from there. If neede
No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
Question
Hey there user_8o9k0v and thanks for joining us in our community 👍 Sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines, so you would need to voice any concerns or q
Need help contacting Xfinity Support via DM
I’m trying to send a direct message to Xfinity Support but don’t see the Messages option yet.
Question
Hi there, @stakka I'm sorry to hear about the slow upload speeds you are obtaining. Since it's been a few days since you last posted. Are you still having issues with your upload speeds?-Richard
Recent Xfinity network upgrade in Colorado Spring, CO, goCoax MOCA network and a degraded Xfinity upload speed
I have an Xfinity internet service, and I also have a goCoax MOCA network where the Xfinity service and the MOCA network share the coax. Everything has been working smoothly, but I have noticed recently that my upload speeds have dropped significantly from 40 Mb/s to around 1 Mb/s. I know as part of
Question
@user_v3vvc2 Do you have the current update to the firmware/software?
Fire stick 4K issues
I fave 3 older standard fire sticks on TVs that run the Xfinity stream app just fine. Bought 2more, this time Firestick 4K. These sticks give me “We’ve got a location issue.” Error and a “Please connect to your in-home WiFi” error on other channels. Most channels work fine. Is something set up wrong
Question
Need help contacting Xfinity Support via DM
I’m trying to send a direct message to Xfinity Support but don’t see the Messages option yet.
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Customer Service
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type
devices are connected to wifi network, but not to the internet
Hi. I just set up my new xfinity Gateway. And my device are connected to the wifi network, but the devices are not able to access the internet. My Xfinity app says "you're online... getting 120% of plan speed." So xfinity seems to think I am connected to the internet. How do I fix this? ... So frust
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Accepted Solution
@suzi2010 Thanks for adding a post. We can check the latest promotions to keep costs low. Count on us. Send a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon locate
No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
Question
Hello @user_c3ys5y, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Please refrain from making multiple comments or posts about the same concern per our forums guidelines. Y
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
Question
Accepted Solution
No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
Question
•
Customer Service
user_mjpjtz Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Cancel Internet
I have been a loyal Xfinity customer since 2018 and have generally been satisfied with the service until recently. These ongoing issues during and after the January 2026 ice storm in Nashville have led me to decide to cancel my home Internet services. From January 27 through January 30 (and with int
Question
i am trying to make a payment
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
Question
i am trying to make a payment
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
Question
Upload speeds throttled?
Hi there, I am looking for help because I need ~40mbs upload speed for work, but recently my speeds have been stuck at 20mbs upload speeds? Anyone else having this issue? How can I get support to not throttle my upload speeds?
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Your Home Network
@calvinasleep, thank you. We have received your DM, and someone will be with you.
Email from support@xfinityrewardswinners.com
Have an email form support@xfinityrewardswinners.com saying I need to register to collect my tickets, but the membership portal says email would be from support@xfinitywinners.com ... Is this a scam? It asks for personal information which makes sense for some awards... Xfinity team, please advise!
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user_2n23m4 Thank you for reaching out! Unfortunately, this is not something that we can provide. I would recommend taking screenshots of the current service interruption information in the Xfinity app, or the Xfinity Status Center. Chec
NEED LETTER FROM XFINITY SHOWING THAT MY INTERNET IS DOWN
Hello, I am trying to reschedule the GRE test which I was supposed to take from home today. I live in the Nashville area, and my internet is down as a result of the recent ice storm. Thus, I cannot take the GRE today and need to reschedule. According to the people at GRE, I need a letter on Xfinity
Question
disable a wifi network
Somehow we ended up with two SSIDs/wifi networks, very similarly named (difference is use of lower case or capital letters). I'd like to get rid of one. How do I do that? Is "forgetting it" on all devices enough?
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Your Home Network
@XfinityMarshante I've sent a DM to xfinity support!
Email from support@xfinityrewardswinners.com
Have an email form support@xfinityrewardswinners.com saying I need to register to collect my tickets, but the membership portal says email would be from support@xfinitywinners.com ... Is this a scam? It asks for personal information which makes sense for some awards... Xfinity team, please advise!
Question
Need help contacting Xfinity Support via DM
user_8o9k0v
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No discounts for SeniorCitizens
My monthly bill is increasing over $20. I am not upgrading my coverage. The plan I was with (Choice TV) has been discontinued. I will still have the same services and TV channels but for $20+ a month. I have trimmed my costs..bundled services, no longer get a paper bill and payments are automaticall
Question