Xfinity Community Forum

user_cbt5x9, hello there and thanks for reaching out to us here! I apologize about your experience and what you're going through. I know that is something tough to experience and I hope you recover faster than anything. That isn't something easy to j

XfinityQue

commented

6 hours ago

to the conversation:

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Installment Plan

Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return

Question

@user_gpvykv Got it, and thanks for confirming. Are you able to test and see if you get the same experience with a different ethernet cable, or by connecting directly to the modem?

XfinityBenny

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6 hours ago

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U

Inconsistent download speed is making participation in on-line Zoom meetings really problematic

I am paying for 1000 mbps download speed. After having persistent issues with my screen freezing in on-line meetings, Ihave been using Ookla Speed Test every time before logging into meetings to test my actual download speed. I have documented a wild and consistent inconsistency that almost every ti

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U

Judith Morris

I am an Xfinity customer, but forgot my password. Please help

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Network

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We are working to have the network back as soon as we can. I completely understand the frustrating seeing that is one of my favorite networks as well. While I have you would you like me to look over your account to be sure you are receiving the best

XfinityDuron

commented

6 hours ago

to the conversation:

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CBS

I will be switching to FIOS if CBS isn't returned by 5/ 14 !!1

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U

No my question was not answered or resolved

user_cbt5x9

replied

7 hours ago

to the conversation:

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U

Installment Plan

Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return

Question

U

@EG No it was not answered

user_cbt5x9

replied

7 hours ago

to the conversation:

0

U

Installment Plan

Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Cancel Netflix

How do I cancel Netflix?

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U

The problem first appeared when connected via ethernet cable and has shown up on both Ziom and Teams meetings.

user_gpvykv

replied

7 hours ago

to the conversation:

0

U

Inconsistent download speed is making participation in on-line Zoom meetings really problematic

I am paying for 1000 mbps download speed. After having persistent issues with my screen freezing in on-line meetings, Ihave been using Ookla Speed Test every time before logging into meetings to test my actual download speed. I have documented a wild and consistent inconsistency that almost every ti

Question

NiftyNana, thank you for letting us know you are having issues accessing the seasonal enrolment form. I was not able to duplicate the error you are running into, and the sign-in page did load for me after clicking the Enroll button. I would recommend

XfinityAmandaB

replied

7 hours ago

to the conversation:

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U

Seasonal plan

I would like to put my tv and internet on a seasonal plan, how do I go about it?

Question

U

Is there an way we can get wptv new channel 5 back on 432 and will someone will let us know when it will be on again

user_73tq20

replied

7 hours ago

to the conversation:

0

U

NBC wptv new channel 5

Hey I miss wptv news channel 5 and nbc and the today show when it will be back on programming again

Question

U

The problem first presented when using my ethernet connection to the router.

user_gpvykv

commented

7 hours ago

to the conversation:

0

U

Inconsistent download speed is making participation in on-line Zoom meetings really problematic

I am paying for 1000 mbps download speed. After having persistent issues with my screen freezing in on-line meetings, Ihave been using Ookla Speed Test every time before logging into meetings to test my actual download speed. I have documented a wild and consistent inconsistency that almost every ti

Question

Programming changes occur when contracts between Comcast and media companies expire. Comcast negotiates these contracts to carry various channels, and if an agreement cannot be reached, the channels may no longer be available, including associated on

XfinityJon

commented

7 hours ago

to the conversation:

0

2

U

NBC wptv new channel 5

Hey I miss wptv news channel 5 and nbc and the today show when it will be back on programming again

Question

Hello! @user_mrm4sa We have several ways for you to pay your bill! Please check out the following resource that has direct links to pay your bills and the different options available https://www.xfinity.com/bill-pay. Could you please let us kno

XfinityKam

replied

7 hours ago

to the conversation:

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U

my account

how do i access my account details

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

CBS

I will be switching to FIOS if CBS isn't returned by 5/ 14 !!1

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

2

U

Installment Plan

Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return

Question

U

NBC wptv new channel 5

Hey I miss wptv news channel 5 and nbc and the today show when it will be back on programming again

Question

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Customer Service

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Hello user_dkkvxq, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. The following steps should work for you, if not, please let us know. To pair your Xfinity remote with your TV Box, follow these steps:

XfinityJeffB

commented

7 hours ago

to the conversation:

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U

Help setup remote

Unable to pair replacement remote to TV

Question

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Power cord for eps6

my dog chew on the power cord and I need a replacement for it

Question

user_aov8jk Thank you so much for reaching out for help with setting up a tech appointment. We are always happy to help with any technical issues. Could you start by providing some details regarding what technical issues you are running into?What ser

XfinityAmandaB

commented

7 hours ago

to the conversation:

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Service

I need to set up a technichon appointment

Question

Good afternoon bobby963. Have you deleted the account, and reinstalled it?

XfinityJon

commented

7 hours ago

to the conversation:

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Unable to access comcast email through Outlook Classic using windows 11, no new email messages received since 9 AM

No new email messages received since 9 AM today 4/9/2026. Still an problem now at 5:30 PM.

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