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Can you please try the following, @user_kad195 Go to the Xfinity Get Started page Open a private or incognito browser window and visit the Xfinity Get Started portal https://idm.xfinity.com/myaccount/create-uid?execution=e1s1. Enter th
Can’t switch Xfinity Accounts
I can’t switch Xfinity accounts. For some reason when I login, it’s not to the default account. And now I can’t even switch to the default period. Logging out and back in is useless, because they have the same login, but different account numbers. It’s a shame whenever I call customer service I get
Question
@user_1aizwq Not from your TV. Use your phone or computer to go to xfinity.com/stream. Login the same as xfinity app. Click on Live TV tab to see a drop down menu for All Channels and Favorite Channels. These mimic what you see on your TV screen and
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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Moved from Email forum
Pluto TV broken as on around 8/12/26
Pluto TV app quit streaming on both of my TVs (old Visio and new Hisense, completely different OS). XFINITY support refused to look deeper into issue, even though I told them Pluto works fine if I use my T-Mobile hotspot instead of XFINITY WiFi. They insisted I go pick up a Xumo (which also has the
Question
Same problem here on my box
Favorite channels disappeared
As of last night, I lost all my favorite channels on my Xfinity cable box for my TV. My favorite channels still appear on my Xfinity stream on my iPhone and Roku, but they're all gone in my Xfinity cable box. I've tried doing a restart. I've also rebooted my modem. Nothing helps. Please fix that iss
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I had the same issue, and noticed it about 2 days ago. All Favorites on desktop app show as normal, but gone on all of my TV boxes. Tried a System Refresh but no change. I am also noticing some strange behavior, as I try to manual
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Can you cite an Xfinity source for the claim that "In just a matter of weeks or months - there isn't going to BE any Xfinity email"? AFAIK they have not said that.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Auto pay discount
My monthly bill increased last month from $80 to $100/mo. I am retired and on a fixed income but depend on internet availability. I was going to switch to another provider, but saw a plan that was close to what I was paying. It is 2 gig, and $95 with a $10 discount with auto pay. I changed to it onl
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Billing
Hi user_sllt4g! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about the complications you're running into trying to receive your phones. My team would be more than hap
Shipping Issue
Hi! Who can help me resolve a shipping issue that has been unresolved for several weeks. I ordered a new phone for my son’s birthday; he’s 16 and using an old phone that desperately needs to be replaced. The order was place on 4/1. On 4/4, FedEx attempted to deliver an empty box (it contained a ship
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I spent 30 minutes with the help desk on the phone until I realized, not the agent, that the issue was all of my favorite settings had vanished. The agent shold have been aware of the very common issue.
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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Xfinity. It is the very REASON we have to choose another carrier. That is what this WHOLE conversation is about.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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So everyone can see the answer to this. This is what I was told for this XB9: "As of right now, the XB9 is only available to new customers in a few select markets with an Xfinity Pro subscription."
Xfinity Advanced Gateway (XB9)
I want to get this for my home. Currently using Xfinity Advanced Gateway (XB8). How do I get this process going, how long will it take to get one?
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Good morning, @user_0en434 . I'm very sorry to hear you've been without service for 8 days following the storm. I can certainly understand how frustrating that must be, especially when you're unable to get clear information on the status of the outag
Need a representative
Only house on block no service after major storm this has been 8 dats stuck in endless outage loop. Both on phone and assistant. Where can I get info
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@RickVick This morning the "Quick Tip" is gone and we are able to go to the Favorites Guide. However, all of our starred Favorites are gone. There were well over 100 marked so looks like we'll be spending some time marking them today.&n
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
I’ve tried setting the default and logging out/back in already, that did not work. The default account is the active account, but whenever I login back in, it’s logging in to the inactive account. I have no way to change the xfinity ID of the active
Can’t switch Xfinity Accounts
I can’t switch Xfinity accounts. For some reason when I login, it’s not to the default account. And now I can’t even switch to the default period. Logging out and back in is useless, because they have the same login, but different account numbers. It’s a shame whenever I call customer service I get
Question
How do I get to live stream
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
plenty of commercials seem to be their priority
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
sylvaing Thanks for reaching back out. I can see why you're frustrated. A price increase is never fun, especially when you've also been dealing with service issues and were told your rate would be adjusted. I'd be happy to take a look at the ac
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
Question
Please fix this!, started Aug 18, still messed up today (8/19). The all channels guide shows a star on the previously selected favorites, but there’s no FAVORITES guide.
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On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question