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I want what is owed to me
You all have horrible customer service and are liars.
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Customer Service
Hello user_y7f9p2, thank you for reaching out here in our Xfinity Community forum. I will be happy to take a look at the account and work to get some answerrs for you. To do so, I will of course, need some account information best kept private.
Delinquent balance
Subject: Urgent: Account Dispute / Demanding Itemized Statements for Legacy Collections Hi Xfinity Support Team, I am writing to formally dispute an alleged legacy balance that has reportedly been sent to collections. I recently received a text regarding this matter, and I require immediate verifica
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I have used every form of contact that Xfinity allows, with no luck.
I need to have my internet cable buried
Comcast laid a new internet cable on my back lawn July 29, 2026 and told me a “Dig Team” would be at my house within 14 days to bury the cable. The cable is still laying on my back lawn on September 25, 2025. What is the problem?
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Good Afternoon, @user_JEM I'm truly sorry for the inconvenience and frustration this has caused you. Are there any other service or account concerns I can assist you with today?
Escalation ticket closed without contact – autopay discount removed after cancelling Voice
Yesterday I contacted Xfinity regarding the removal of my $10 Automatic Payments and Paperless Billing Discount after I cancelled Xfinity Voice. I specifically requested escalation to a supervisor. I was told that no supervisor was available and that I would receive a supervisor callback within 24 h
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Hello @user_vp8tab, and thank you for reaching out to us on our Xfinity Community Forum, and we truly appreciate your loyalty over the years.❤️ I understand your frustration. Based on your post, it sounds like the offer was discussed during the outbo
Formal Complaint – Promotional Offer Not Honored – Request for Executive Escalation
Earlier this week, I received an outbound call from Xfinity offering me 1 Gig internet for $50/month with a 5-year price guarantee. I wanted to accept the offer, but when I contacted Xfinity afterward, I was told that the promotion was no longer available. I have since spoken with multiple represent
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Greetings, user_ywohzf! Thanks for taking the time to reach out with your billing concerns after cancellation. Usually, when services are disconnected in the middle of a billing cycle, there will be one final statement that is generated to reflect th
Canceled service
I canceled the service at the end of August (29th) and returned the equipment shortly thereafter. But xfinity is still billing me. The automated assistant does not seem to be able to handle the topic. How do I communicate with a human?
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Thank you for providing the specific eligibility language. I understand Xfinity's position and do not want another ticket opened or any further investigation into my prior discount. I remain dissatisfied that I was quoted a new monthly amount when I
Escalation ticket closed without contact – autopay discount removed after cancelling Voice
Yesterday I contacted Xfinity regarding the removal of my $10 Automatic Payments and Paperless Billing Discount after I cancelled Xfinity Voice. I specifically requested escalation to a supervisor. I was told that no supervisor was available and that I would receive a supervisor callback within 24 h
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These RULES were on the Xfinity email website. They directed selected incoming emails to various local Xfinity email folders.
All Email rules have been deleted --- AGAIN!
For the second time in about 2 months all of my 25-30 email rules have been deleted. *** Desktop computer... regular Xfinity email client.... normal screen zoom... checked with several browsers *** As others have reported, this has been going on since 2022! Very annoying. What to do?
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user_5y1ue7 - Thank you for your feedback and for reaching out to us here for assitance. It's important to us clear expoecations are set and we're happy to help in every way we can. Please send us a Direct Message.On a Desktop: Make sure you’re
Wi-Fi disconnect
I was told on Wednesday that I owed u guys 22 dollars so I payed da 22 to u guys I was also told that my 100 dollars was gonna be a no pay and u guys were going to take it off my payment plan wat happened my service is disconnected now as it is not supposed to be disconnected
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How to cancel voicemail service but keep my landline
How do I cancel voicemail service but keep my landline
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Home Phone Service & Equipment
Orange cable needs to be buried ASAP
The orange Xfinity cable needs to be buried ASAP
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Your Home Network
@user_k4wms7 If someone is signing up for Internet Essentials, and do so via a referral link, do the bonuses still apply? Probably, but it would be good to ask Internet Essentials. Also, it would be good to check the criteria for acceptance, one
Internet Essentials
If someone is signing up for Internet Essentials, and do so via a referral link, do the bonuses still apply?
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Hi there, user_6gvt8d, and thanks for joining us here on the community forums! We're coming up on a month since you ordered them, so I can completely understand wondering why the extenders haven't arrived. Our team would be more than happy to look in
WiFi Extender Shipping
I ordered WiFi Extenders online on August 30 and received an order confirmation email shortly after that, but I haven’t received any communication since. I see the charge for the WiFi Extenders on my monthly bill. Is there any way to confirm when the WiFi Extenders will be shipped?
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Cancel service due to moving overseas
Hello, I need to cancel my Xfinity service since I moved overseas to Australia.
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Customer Service
How to send a DM?
I have reviewed instructions and video on how to send a DM, but I don’t have that option. Please advise.
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Customer Service
A 2 month delay to respond to a simple question - where do I mail a payment? - is simply unacceptable. Requiring a customer to expend the time and energy to complete a multi-step online process to answer a simple question, is also unacceptable.
Bill paying. Mailing address to send my payment for internet/TV bill? I'm in Boston area
Willing to pay online with credit card but I do not want Xfinity to store my credit card info. Bill interface now requires I allow Xfinity/Comcast to store my credit card info. I won't do it. Given frequent privacy breaches, this is unacceptable to me. The mailing address for payment is also not ava
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To cancel something I bought by mistake
I was messing around with my remote and accidentally made a purchase
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On Demand
Sadly no. The moment we quote you a timeframe, something will come up to completely change it. Our best advice for now is to continue being as patient as you have been, and you are always welcome to reach out to us here if you need. As soon as the wo
Does this mean I’m getting x-class soon?
Hi got I got this email a couple of days ago I was wondering if this mean that x-class internet will be coming to my area is so is there a way that someone here can look into the time line for me and when can I upgrade to the new service thanks And if I would need to a new modem currently I have the
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Thanks for taking the time to reach out here on the community forums, user_tfkfio! I'm sorry to hear that your Xfinity WiFi Extender has stopped working properly, and the fact that it's making a sizzling sound is definitely concerning. The good news
XfinitySean
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xFI Pod makes a sizzling sound
I have an xfi pod that i've had for a couple months. last week I noticed it to start making a sizzling sound that doesn't stop. I have unplugged it, moved it to a different outlit, reset it. No changes have occured.
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