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I just switched from Fios a few days ago and I am SO disappointed NFL Network is not available on Xfinity.
Give me my GMFB!
Very disappointed in the loss of the NFL Network and NFL Redzone. Please bring the aggregious error to a swift resolution before training camp or I may have to change my TV provider. Love my Good Morning Football!
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Ticket Closed unhelped - Down wire in back yard
There is a down wire in my back yard. I call every day for a week and no assistance Ticket number: [Edited: "Personal Information"] The ticket got closed without assistance. This is a safety issue and no one is helping me. I can't let my kids into my back yard
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Customer Service
Movie not showing as redeemed in app
The movie inception was supposed to be free for rewards members today. I clicked "redeem" (and it shows as redeemed under the list of recently redeemed offers) but it doesn't show up in my stream app under purchased. Thanks, [Removed: Emails]
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Customer Service
Unprofessional service and improperly trained employees
Complaint Regarding Xfinity Mobile Store – 5703 N University Dr, Tamarac, FL 33321 I am submitting a formal complaint regarding the service I received at the Xfinity Mobile store located at 5703 N University Dr, Tamarac, FL 33321. I shared a joint Xfinity Mobile account with another person who wante
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Plan
Well I just spoke to another agent who couldn't fix it. And told me to talk to customer assurance which I have several times already. Could someone please contact me about this?
Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
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@XfinityVictor If you would genuinely like to assist, you're welcome to review the previous messages in this thread — the requests I've outlined there remain unanswered. Who knows, maybe some agent with common sense will finally read that and be wil
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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Same here. Their moronic "AI" just sends me to articles explaining stuff I already know! I had to go into a store just to get a phone number to call. No help there either except to end up charging me more than they said it was to upgrade my Internet
Peacock activation is not working
How can I get my peacock subscription activated? I've been trying for over a week now, but every time the website says that something unexpected happened and to try again later. Clearing my cache and using private/different browsers did not work. I also tried both on my phone and my computer. Unsure
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user_p201sb Thank you for letting us know your daughter's cellular data is not working while outside the U.S. We would be happy to help. Global travel is included with most of our newer plans, but there is a setting you can have her check for iPhone:
Data not working internationally
My daughter’s cellular data is not working in Greece although I was told they activated our phones for roaming at the store. Is there a setting we need to check?
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Data not working internationally
My daughter’s cellular data is not working in Greece although I was told they activated our phones for roaming at the store. Is there a setting we need to check?
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Accessibility
I pay for my power so it’s none of your business how long my tv stays on. I pay you for your over priced service which does not include you determining how long my tv stays on. I will be terminating my service with you and go to another one like all
How can I stop the power saver and nap mode from turning the tv off?
Turned off power saver and set the screen saver to 5 hours
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Peacock premium
My xfinity connection to peacock premium is active but is not working on my phone or tv
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Your Home Network
Mobil/internet
Moving I think I need to keep the internet service but I have already ask for cancellation how to I continue with my internet? Moving to Alaska
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Plan
user_wi97xv We have received your message, and will continue to help you over DM moving forward.
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
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Sorry I didn't see the other DM message. Just sent a DM to Xfinity support
90-day window for Peacock Expired
Was not able to register for Peacock subscription offer within 90 days - is there any way I can get it enabled on my account again?
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This what happens when I click manage account
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Unable to manage account, store won't help, and agents can't access my account
Since adding Xfinity mobile I haven't been able to manage my account online or on the app. I've been to the store, and they won't help. I call agents, and they can't even pull up and verify my account. No matter what I do I always get the same error message that my account contacts need to be verifi
Question