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# 1 in late October I tried to purchase an IPhone16 & was refused because my VALID Alien Registration was not an acceptable form of ID.. Stupidly I ordered it on-line. In Mid March (appx 18) I was updating my new phone & when I tried to power up it was totally dead (I know it’s Apples respon). Fortu
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Customer Service
HOME PHONE
SICE THEY HAVE BEEN WORKING IN OUR AREA MY HOME PHONE IS NOT WORKING
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Home Phone Service & Equipment
I'm sorry to hear you're experiencing this, and I know how important it is to have that line of communication open for your friends and loved ones. We can help. What are you seeing on your phone right now? Do you have a signal, or are you seeing any
Phone Not Working [Edited]
Phone not working I cant called noone nor text anyone [Edited: "Inflammatory"] [Edited: All Caps]
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@likeitisteller We appreciate your time in reaching out to let us know about the email you received. It looks like @BruceW was on it and provided you all the necessary information, including how to report phishing or scam emails. We truly appreciate
A Possible Hack
On 16 May 2026 I received a Comcast email. I was just about to apply what it says about my email account. However, yesterday I began to question its validity. This sender used a non-monitored address. It mentions updated terms and services. The current version of the email service you are using, acc
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user_cvxm8s This is an incredibly thorough breakdown, and honestly it is awesome to see how tools like AI can help pull together such detailed analysis and point toward a likely root cause. You’ve clearly put a lot of effort into isolating
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Good catch — let me give you the full version with everything Winter has gathered. This is the stronger post. Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technicia
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Xfinity equipment
I have one router and 2 TVs. I’m paying for more. I don’t have the equipment anymore. It’s been 7 years. I’m sure they’ve been paid off by now.
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Customer Service
Phone Not Working [Edited]
Phone not working I cant called noone nor text anyone [Edited: "Inflammatory"] [Edited: All Caps]
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Network
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Good catch — let me give you the full version with everything Winter has gathered. This is the stronger post. Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technicia
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Customer Service
If you are NOT an comcast employee the YOU HAVE absolutely no say in the matter
new email complaint
I have migrated to the new yahoo email. And at the least the new email at yahoo is pure [Edited: "Language"]. First are the adds you get sent. Under Comcast email never got an add. and you cannot delete the adds they stay in your inbox!!! Second When logging in there questions about how i log in and
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You can find the expiration date of your promotional plan online via your Xfinity Account or by checking the PDF version of your billing statement. Steps to find the expiry date: Via Billing Statement (Fastest): Log in and download your late
Where can I find out the expiry data on my mobile promotional plan?
I couldn’t find any documentation about my mobile promotion plan that was bundled when I purchased my home internet. I’ve already chatted with three different agents, and each gave me a different answer while also urging me to apply the promotion immediately. Honestly, it feels very inconsistent and
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Try powering your phone off, then back on again. Also, reset your network settings.
My phone won't let me make calls from contact or return calls. When I call it doesn't ring just hang up.
I tried calling but the don't ring it just hang up and when I try to call from my contacts it does the same thing. I can't make calls or answer calls. Can someone call me and let me know what's wrong.
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user_3abua5 This is definitely not the experience we want for our valued customers! I know we had some incentives for watches, but there would have been the charge for the service with them. I am more than happy to look into the account specifics wit
billing issues
My Dad went to the Xfinity store in Southwest Plaza in Littleton, CO on April 9, 2026. He went in for a new remote. Somehow he ended up with a new Samsung Galaxy Tab A11+ 5G tablet, that he said he didn't want, but the store employee insisted that he needed to take it and that it was free. The emplo
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Hate to say it but all Xfinity employees lie and deceive to get commission. Corporate needs to remove these ridiculous incentives for their employees so they stop these deceitful tactics. Because it’s the employees doing it there is nothing we can bl
billing issues
My Dad went to the Xfinity store in Southwest Plaza in Littleton, CO on April 9, 2026. He went in for a new remote. Somehow he ended up with a new Samsung Galaxy Tab A11+ 5G tablet, that he said he didn't want, but the store employee insisted that he needed to take it and that it was free. The emplo
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My phone won't let me make calls from contact or return calls. When I call it doesn't ring just hang up.
I tried calling but the don't ring it just hang up and when I try to call from my contacts it does the same thing. I can't make calls or answer calls. Can someone call me and let me know what's wrong.
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Devices
Based on this: https://help.yahoo.com/kb/SLN36803.html Note: If contacts appear to be missing after you've migrated, these may have been categorized as "Collected addresses" in your Comcast.net email account and not saved to your Address Book
lost collected email addreses
when I shifted to Yhoo from comcast email my collected addresses were lost
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Pair remote to box
I am trying to pair remote with cable box but all that comes up do you want to keep using voice guidance?
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X1
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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BAD BUSINESS
I got a message Saturday 05/16 from xfinity that they will be working in my area on 05/19 . Since 6am I been without Internet I was told at 10:30 will come back from 1030 to one from 1 to 2. I got a message at three stating that my service was restored to come home to find out that I have to wait ti
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