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Fraudulent charges
To Whom It May Concern, I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorizatio
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Getting Started
Fraudulent activity
I am writing to formally report and request investigation into ongoing unauthorized charges appearing in our bank account identified as Comcast/Xfinity transactions. Since July 2025, recurring charges have been deducted from my husband’s debit/credit card without authorization and without any corres
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Billing
should have also said select hdmi signal format, then enhanced.
4K uhd channels say my TV not compatible
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
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within the sony tv menu I think you have to go to settings/external inputs then set the assigned hdmi slot to enhanced format. I had the same issue with my tv and ps5.
4K uhd channels say my TV not compatible
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
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We can schedule one for you here. Let's take a deeper look. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necess
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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No, how can I have a technician visit? I call and I get directed to an LLM.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
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Jludrof11. Understood! We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if neces
How do I cancel service
Hello, I was looking to cancel my internet subscription. How do I go about canceling?
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None of those that I tried regarding the wiring and connections seemed to help. For the modem status, when I tried http://192.168.100.1/ I got nothing to load. When I tried http://10.0.0.1/ it simply showed a message suggesting I download the
Frequent service interruptions with no outages reported
I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem
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Removing recently watched programs
I recently watched a few Olympic replays on peacock via the peacock app on xfinity. there does not appear to be a way to remove them from the recently watched section. normally programs watched via an xfinity app can be removed by selecting the mark unwatched option, but these sporting events do not
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X1
Exactly same problem here. The troubleshooting steps make no sense, since it only affects PBS. It must be a problem with the signal feed for that channel (802, 1002).
Glitches on PBS channel
I have noticed that there are frequent glitches - e.g., interruptions during scenes that are pixelated, stall, then skip ahead, or move forward with no audio for a few seconds - particularly on WTTW (the PBS channel). Lately we have seen this also on NewsNation. Seen on more than one TV.
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Hello Bobsticha1 thanks so much for taking the time to reach out with these service concerns here on our Xfinity Forums! It sounds like you had a service visit scheduled, did that happen already? If so, how did things go? Are you now able to use the
XG1 cable box
The cable box is stuck in a Voice Guidance loop. I'm lucky to get to the next screen to choose a room. Then it loops back. At one point I thought it was going to go past that but no luck. I've tried putting the remote on top of the box and it didn't work. The tech that came out said he doesn't carri
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spxvs
Why is it that my spxvs channel guide showing movie but no detail been like this for at least a week
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Channels and Programming
@XfinityRay I put a message in the DM.
Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+
I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue. I have already attempted the following troubleshooting steps: Cleare
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I'd think extra innings on xfinity is a separate agreement between mlb and comcast, not espn and comcast. espn, I believe, just has streaming rights, not rights over all packages. in prior years, subscribing via xfinity included free mlb.tv ac
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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My new employer offers a large discount for another internet provider due to a partnership.
How do I cancel service
Hello, I was looking to cancel my internet subscription. How do I go about canceling?
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@D36 Wow, that's even shadier than I thought!! Not a deal at all!! I really hope no one falls for this "free watch on us" scam!!
Platinum member - How do I get the free smartwatch "on us" and what is the catch?
I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo ch
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Hi there @Jludrof11! Our team is here to help! May I ask what’s prompting the decision? If there’s something we can do to improve your experience or address any concerns, we’d love the opportunity to make things right.
How do I cancel service
Hello, I was looking to cancel my internet subscription. How do I go about canceling?
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Thank you for working with our Communities team here to assist with your equipment delivery concerns and make sure you are all ready to start your new service when you move in! We wish you a smooth move and if there is anything our team can do you fo
Equipment delivery Issues and poor customer service
I recently got an Internet plan for a new apartment that I am soon to move into. 2 days ago is when I signed up. I had expressed multiple times that I would not be residing in the address provided for the plan until APRIL 1ST and that I did not want to activate or pay for anything until the move in
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Nope, @user_9cc1e3. I can send the signals and then you can check things once you are at home.
Low resolution (480p) on the Xfinity Stream app on my new Samsung Tab A11+
I am experiencing low resolution (maxing out at 480p) on the Xfinity Stream app on my new Samsung Galaxy Tab A11+. I have confirmed the tablet is Widevine L1 certified, and it plays 4K content in other streaming apps without issue. I have already attempted the following troubleshooting steps: Cleare
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Hello @user_sx1xdw thank you for reaching out on our community forum, This feature is not removable as the purpose of this feature is built in as a power saving feature. I know this can be frustrating, but it is a feature that is built in that cannot
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Xfinity stream on roku timeout
The app stops after 2 hours. If I watch a long program or movie, the popup "are you still watching" comes up and quickly goes off, turning my show off. If I'm busy or sleeping (I like the noise) it shuts off, eventually going to screensaver. I tried resetting the Roku and the app. There is no settin
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