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Disney+ and Hulu bundle
I purchased the streaming bundle that has peacock and Disney+ I can’t figure out how to connect my Disney account to xfinity
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Channels and Programming
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Thing
Subject: Inquiry regarding Next-Gen Network / X-Class Symmetrical Speed Availability in Vancouver, WA (98660) Message: Hello, I am writing to inquire about the deployment timeline for Xfinity’s Next-Gen network upgrades and X-Class symmetrical internet tiers in my area. I am located in Vancouver, WA
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Hello there! I'm sorry for the trouble with the wrong email address being used. I would be happy to help out. Can you please send us a direct message since this is account specific? With your name, service address and email addresses please. Here a
Remove Netflix from account
AI assistant is less than helpful in removing Netflix from my account before next billing cycle, please advise.... Thank you
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Good morning, @user_sayauj ! I can understand the confusion, especially if Disney is supposed to be included with your plan. Please send us a DM with your full name and service address, and we can check your subscription and account details to see wh
Disney
Why am I being asked to restart my Disney subscription for $12.99 per month when it should be included in my plan?
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New LG xFinity Streaming App
Yesterday, I was offered to update the xFinity Stream App on my LG tv. Was pleasantly surprised, because the previous version had some quirks. Mainly, if watching recordings, if you attempted to advance a recording of a program that was still recording, you would be sent to the start of the recordin
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Xfinity Stream App
Disney
Why am I being asked to restart my Disney subscription for $12.99 per month when it should be included in my plan?
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Customer Service
I accidentally activated my package using the wrong Netflix email address, and I need you to unlink it so I can get a new activation link
Remove Netflix from account
AI assistant is less than helpful in removing Netflix from my account before next billing cycle, please advise.... Thank you
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lionkotj Good day! Just checking back in to see if you received the updated Xfinity Gateway.
500/500 Mbps Symetrical Intenet Plan - Upload Speeds Capped at 100 Mbps
Hello - I just upgraded to the 500 Mbps download/500 Mbps upload plan and my upload speeds are capped at 100 Mbps, download speeds are in line with expectations. All of my speeds were measured using a wired connection to the modem/gateway. I previously used my own modem (Arris SURFboard Model SB8200
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I agree with most posts here. My complaints so far (on my iPad Pro): - no more “favorites” function - no more “scheduled recordings” function - no more red dot on programs I’ve set to record on the listings page - the tv show detail no longer shows
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Xfinity gateway not connecting to PS5
I have restarted my modem twice and tried to connect to it on my ps5 countless times and keep getting an error about not being able to obtain an IP address. In the xfinity app it says my console is connected despite there being no connection. I am maybe 20 ft from the router.
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Your Home Network
@user_b2ukja Is this request for Xfinity Mobile or Xfinity Voice? Did you want to port the phone number to another provider or just remove that line/service?
Deleting a phone line
I am trying to remove one of my phone lines. This phone was switched to a different account but I am still being charged $30 for this line. Please let me know how to resolve this.
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@user_kbpndv Thanks for reaching out to us. We'll be happy to update your account to remove the Xfinity Xb7 modem so you can use your personally owned router in connection with the ONU device. To get started, just send me a direct message inc
Need Help Provisioning ONT for my Own Router
Need Help Provisioning ONT for Customer-Owned Router Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the X
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@user_mn8927 We can help! Can you please direct message me your first and last name along with your full service address, so we can assist you further.To do so, click on the chat icon located at the top right of this forum's page.Here are the de
Address Validation Ticket Needed for New Apartment & Forum Username Correction
Hello,I am trying to sign up for new residential home internet at my apartment. My neighbors in my building have active Xfinity service, but my exact apartment unit is completely missing from the online address dropdown menu. I need an official employee to help submit an Address Verification / Servi
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need Help Provisioning ONT for my Own Router
Need Help Provisioning ONT for Customer-Owned Router Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the X
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What do the modem's signal status values look like ? Try getting them here; http://10.0.0.1 Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers an
Severe Upstream Packet Loss Originating at Neighborhood Node (Hops 3/4) – Requesting Engineering Line Audit
Hello,I am experiencing severe, ongoing connection drops, latency spikes, and packet loss that are disrupting real-time applications like video calls, and live data streaming (baby monitors, security cameras) on my PC and wireless devices. This has been occurring consistently for several weeks. The
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Good Morning, @user_c21vpe! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the fast-forward feature not working while a show is being recorded. We are aware of a
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Xfinity web site problem will not allow moving through a recording which is still being recorded.
The Xfinity web site problem will not allow moving through a recording which is still being recorded has been an issue for over a month. This works fine on the cable box but it is clear that Xfinity wants to make more money from their advertisers by forcing us to watch a program from the beginning w
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