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Old internet plan ended and cost went up
Hello, I had a internet plan where I think the old plan ended because the monthly cost doubled. Would somebody be able to check if there's a new similar plan? Thank you!
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Billing
Thanks again for you speedy reply. Yes, we were charged $30 upfront.
How to initiate Pole to House installation?
Hello, We had comcast service quite some years ago and recently decided to give it a try again. Yesterday (May 26, 2026) we ordered xFinity NOW online, but before clicking to finalize the purchase, we did a live chat with support ([Edited: "Personal Information"]) to ask questions, such as the proce
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The only reason we would need to go to a direct message is because the offers can be different in specific areas. There are stream saver bundles now that have either 3, 4 or 5 app choices without Peacock.
Why does every streaming bundle include peacock when a lot of us already have it as part of our internet?
I get Peacock with my 1 GIG internet package. Why does every streaming bundle include it when a lot of us already have it? Charging us twice for Peacock makes the bundles not worth it.
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greatcomputers Has there been any charges since the service has not been activated yet? The gateway you would just drop off at any local Xfinity Store.
How to initiate Pole to House installation?
Hello, We had comcast service quite some years ago and recently decided to give it a try again. Yesterday (May 26, 2026) we ordered xFinity NOW online, but before clicking to finalize the purchase, we did a live chat with support ([Edited: "Personal Information"]) to ask questions, such as the proce
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@user_4i3nki, the requirements are located here : https://www.xfinity.com/support/articles/xfinity-tv-app-requirements. To add to this though, it is more than the system requirements. A device needs to be certified to work with software of any kind a
Xfinity App Unavailable on TCL Google TV
I just purchased a brand new TCL 75QM7K TV. While setting it up, I discovered that the Xfinity Streaming App is not available on Google TVs.... WHY???!!!! This is unacceptable. The Xfinity Streaming App should be available on all TVs as all other apps like Netflix, HBOMax, Prime Video, Disney+ are.
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Hello- I found a solution. I had the same experience- Paramount plus stopped working and I could not find Xfinity.com as a provider so I called and the Xfinity rep was useless and said to check my settings and make sure I was still subscribed
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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Thank you for the reply. I wish the chat rep would have told us that before ordering service. Now, how do I go about getting a refund and returning the gateway when it arrives? Thanks again,
How to initiate Pole to House installation?
Hello, We had comcast service quite some years ago and recently decided to give it a try again. Yesterday (May 26, 2026) we ordered xFinity NOW online, but before clicking to finalize the purchase, we did a live chat with support ([Edited: "Personal Information"]) to ask questions, such as the proce
Question
opening my comcast email in my Mail account
it ask my email account password. I do not have that... but I have the Xfinity password which allows me to access my mail but not the old way of just opening in my regular email account
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Yes we have and they are not responding to email or calls.
Returned Router On Autopay Charged Many months
We moved 4 plus years ago, set up our new router and returned the old at the drop off spot. Received email verification of the return. We recently updated our account asking for paper bills as I have a small business and like to have a paper copy. After this update and a closer review of our monthly
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Access Xfinity reward
This week’s reward included a code to an Amazon bookshelf. I successfully redeemed the reward and copied the code. However, my account does not show I redeemed the award, so I cannot access the correct link to input the code on Amazon. Can the link be shared?
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Customer Service
user_k05dbb Howdy! Are you using X1 TV or Xfinity Flex? Excited to help.
New TV Remote and VTech Phone [Edited]
How do we get a new tv remote and vtech phone compatable with Xfinity [Title Edited: "Personal Information"]
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user_dt5es5 Having an employer provided mobile plan is pretty sweet! Our internet plans have changed over the past 2 years, we will have to review your account to see what options are best for you, and available. Please send us a direct message,
2 year promotional rate ending
Hello! My two year promotional rate is about to come to an end. What options do I have for a new plan at the same price point? Thank you!
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Gotcha, we are happy to look at the account to make sure everything reflects correct. Can you send me your full name and address over DM to get started? To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In"
Need help talking with a person.
No matter what I do, whether call or Xfinity assistant I can’t get through to a real person. Need to talk to someone about my account and Xfinity is not letting me.
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Thank you for taking the time to report the damaged utility pole in the alley, @user_DJ94. In most cases, the poles belong to the local power company. It would be best to reach out to them first for guidance. Once you have, please come back and share
Damaged utility pole
I have a utility pole in the alleyway next to my house that is rotted through at the base and is leaning. The pole is only supported by the wire. How do I get someone over to fix it?
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Billing issues lead to a suspend and one live agent said I would be reconnected and still haven’t. Now that it’s been about 24 hours I can’t get ahold of a person.
Need help talking with a person.
No matter what I do, whether call or Xfinity assistant I can’t get through to a real person. Need to talk to someone about my account and Xfinity is not letting me.
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Swords Hi there! Thanks for using our Forums and for letting us know about the trouble you have had trying to get connected to an agent. Our team is here happy for the chance to work with you and address your concerns. Please tell us a little about w
Need help talking with a person.
No matter what I do, whether call or Xfinity assistant I can’t get through to a real person. Need to talk to someone about my account and Xfinity is not letting me.
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Thank you! Unfortunately switching to Xfinity Mobile is not an option for me me since my phone is tied to my place of employment. Are there other options available? I'm currently paying $30 per month and am hoping to be able to stay at this price p
2 year promotional rate ending
Hello! My two year promotional rate is about to come to an end. What options do I have for a new plan at the same price point? Thank you!
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user_y7yxus Thank you for reaching out so we can help you redeem your Xfinity Reward! Check out details here: https://www.xfinity.com/membership. I love to see my members taking advantage of perks and discounts that you earned and deserve to enjoy :)
XfinityEmilyB
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Access Xfinity reward
This week’s reward included a code to an Amazon bookshelf. I successfully redeemed the reward and copied the code. However, my account does not show I redeemed the award, so I cannot access the correct link to input the code on Amazon. Can the link be shared?
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