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How do I change from viewer status to manager and put my email in
Change my email and status to manager
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Getting Started
Ok I got the first bill and it didn’t show any device credits I will wait for the second and see if it shows on the next bill
Device credit
I added a line because of the promotion you have for the iPhones it said save $400 for adding a new line and extra $400 when you transfer line said I would be receiving device credit well I received the phone activated it transferred the number over and I don’t see anywhere that says anything about
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user_6zsq Thanks for reaching out and we would be happy to assist you. We can take a look into this for you as I would be doing the same too. Please send us your full name and complete address via our DM. How to Send Us a Direct Message: Click
Xfinity Mobile Customer Support Chat.
Hi, I would like to know if it's common practice for Xfinity Mobile Chat representatives to send authentication requests via texts stating "A transaction has been initiated on your account by an Xfinity agent. To proceed with this transaction, please verify by clicking here: [Removed Link]" at the v
Question
Concern moved here to the Customer Service help section.
Cancelling Cable, Phone and Keeping Internet
I would like to know how to chat or DM with someone to cancel my cable and phone service while keeping internet. I do not have time for a phone call. Please direct me on how to make this happen.
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First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t
Outages
I’ve only been a customer for a couple months and I’ve experienced so many outages. What is going on? Fios is a little more expensive but at least they don’t have many outages. I may have to switch back to Fios
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user_opj5c6 Hello! Thanks for using our Forums to reach out and we are sorry to hear about your latest experiance trying to get back online. We are here to work with you and review the account to help make this right. We got your back and to get star
Connectivity
My internet went out yesterday. It happened before. I went online talked to an agent fixed in about 10 mins. That's the usual. Yesterday I terminated my service. I went online the agent said I had to upgrade my plan so it could work. They upgraded it then disconnected but didn't restore service. I w
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Sorry to hear that none of those options helped @user_wq19yu. If you need anything non-payment related, please let us know.
Trying to pay bill
I have been trying to pay my bill online for a few weeks. I am directed to visit a store which I am unable to do. I’ve reached out 3 times to agents through Xfinity assistant and twice I was told the problem was corrected. The 3rd time I was told they couldn’t help me. My service is suspended, I jus
Question
@user_c03279, it can take up to 2 billing cycles for device credits to show. How long has it been since you ordered?
Device credit
I added a line because of the promotion you have for the iPhones it said save $400 for adding a new line and extra $400 when you transfer line said I would be receiving device credit well I received the phone activated it transferred the number over and I don’t see anywhere that says anything about
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Concern moved here to the E-mail help section for assistance.
Email access [Edited]
Cannot connect to my email. Error message states server ip address may be fraudulent. "Title Edited: "Personal Information"]
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Hello @user_yet393, and thank you for posting on our Xfinity Community forums!I can definitely understand how frustrating that must be, especially when it’s been happening consistently over such a long period. We truly appreciate you sticking w
Constant outages
I have been a customer for 13 months and every one of those 13 months there has been an outage with my service. Never had this issue with Fios. Why is this a continuing problem?! Do better!!
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Connectivity
My internet went out yesterday. It happened before. I went online talked to an agent fixed in about 10 mins. That's the usual. Yesterday I terminated my service. I went online the agent said I had to upgrade my plan so it could work. They upgraded it then disconnected but didn't restore service. I w
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Customer Service
Concern moved here to the E-mail help section.
How do I log in to my email?
There should be an easier way to find out how to log in to my email!!!!!!!
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... UPDATE......I found this.....do you believe it? ... Is that some sort of "AI Overview"? It appears to ignore the fact that employees keep posting Comcast/Xfinity is getting out of the email business, perhaps as soon as year-end. Ex: https://foru
BruceW
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Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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