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@user_9k2t7m I too have this problem but only worse... when I startup Thunderbird it ask for my email password and I get this message no matter how many times.... Login to account "xxxxxx@comcast.net" failedLogin to server mail.comcast.net with use
i've never received an email to switch email to yahoo
Xfinity has not sent me info on moving my email to yahoo. Did I overlook this email? How can I find out if I did overlook it?
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user_0i9hr1 I am very sorry about the recent network changes. We appreciatte your feedback cnd hope we can come to an agreement with the network.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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no cable outlet in my home
there’s no cable outlet in my apartment for my internet box how can i fix this?
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Customer Service
@ASKme11 Did you call 911 and report them at the time or just wait until you got here? That reckless driver could have caused a crash; reporting them would have been the safest thing to do to get them off the streets [hopefully] and
Reckless driver
How do I report a driver? Reckless driving and flipping off random drivers around him. Happened today at 4 pm in Scotts Valley, CA (Edited - Personal Information)
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Please find a way to reinstate a standard and significant national station, ABC. Come to a compromise and decrease your profit a bit. I am a 40+ year subscriber (that might be a record). I and other subscribers have paid top dollar to get your servic
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Hey there, @user_uet2xa, thanks for reaching out through Xfinity Forums regarding your account and connection issues. I would be happy to take a look at the tech appointment details to provide you with more information! Please send us a Direct Messag
tech services
this service is ridiculous for the past three days nobody show up to my apartment to fix the problem. They told me from 4 to 7 from 4 to 6 from 4 to 7 again i am frustrated. You guys need to do a better service you guys need to improve and then they’re gonna call me after seven that they cannot reac
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Ok. Thank you for clarifying. You normally are able to watch PBS live through the stream app on your Roku, correct? Have you tried watching and recording before this time?
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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If you do require additional assistance, we are here and happy to help. If you would like you can send us a direct message.
how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had differnt issues.
how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had a different problem. The one I currently have locks up constantly. The first one worked for a little while but then would display an message saying I wasn't paying for a particular channel, then eventually I co
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Thank you for posting on our community forums, user_ex30b8. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Message: Cl
Add partner to bill for proof of residency
Just as the title above, I'm wondering if there are ways to add my partner to my account so that her name appears on the utility statement and therefore have it as a proof of residency.
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Add partner to bill for proof of residency
Just as the title above, I'm wondering if there are ways to add my partner to my account so that her name appears on the utility statement and therefore have it as a proof of residency.
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Customer Service
received email indicating I will lose service unless I update Can't say for sure without knowing more, but "Update" emails are almost always SCAMS. Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://conn
received email indicating I will lose service unless I update
Is this alert legitimate? I have not responded. Thank you for hgour assistance. {Edit personal information}
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user_zqdlgc No problem! Feel free to reach out when you're ready. We'll be waiting. Have a great rest of your day.
Installing New Cable Modem without a Smartphone
Hello Xfinity Forum - Is there any way to set up a new replacement (i.e. upgrade) cable modem on an existing home system without a smartphone? I received an email from Xfinity informing me that I should upgrade my cable modem from my current DOCSIS 3.0 unit to a DOCSIS 3.1 modem. I would like to be
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Hi XfinityDilary - I am engaged in another task right now but I will use your DM method to make contact tomorrow. Thank you very much. Best Regards
Installing New Cable Modem without a Smartphone
Hello Xfinity Forum - Is there any way to set up a new replacement (i.e. upgrade) cable modem on an existing home system without a smartphone? I received an email from Xfinity informing me that I should upgrade my cable modem from my current DOCSIS 3.0 unit to a DOCSIS 3.1 modem. I would like to be
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Hello, user_i9ieyw! Our team is here to help! Please reach out directly to your point of contact within your ticket with any further questions/concerns.
Assistance Requested: Formal Debt Recall for Residential Account - Case # [Edited]
I am seeking assistance with a Formal Debt Recall for a legacy residential balance of $196.00. I have already escalated this via phone to a G-Bracket Case Manager (Case # [Edited: "Personal Information"]) , but I am looking for a Digital Care Specialist here to expedite the resolution. I am prepared
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I do not have a cable box. Streaming local stations on the "xfinity stream" app with Roku. Yes, I recorded Nova with the streaming app DVR last night and now I can watch it on my tv. Could not watch it live, got the TVAPP-00231 when trying to watch l
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Hi @user_u5g20e are you still experiencing issues with this channel? How are you attempting to view this? (X1 TV Box, Streaming, etc)
according to xfinity Mariners TV, HD channel 1261 — included with your Xfinity TV plan. why can’t I get the channel?
according to xfinity Mariners TV, HD channel 1261 — included with your Xfinity TV plan. why can’t I get the channel?
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tech services
this service is ridiculous for the past three days nobody show up to my apartment to fix the problem. They told me from 4 to 7 from 4 to 6 from 4 to 7 again i am frustrated. You guys need to do a better service you guys need to improve and then they’re gonna call me after seven that they cannot reac
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Customer Service
Good day ASKme11, and thank you for being an active member of our community with your post! Whether it's in-person or on the road, what you're describing is far from what we expect of our team members. I want you to know we don't take feedback on mat
XfinitySeth
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Reckless driver
How do I report a driver? Reckless driving and flipping off random drivers around him. Happened today at 4 pm in Scotts Valley, CA (Edited - Personal Information)
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