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user_4cn6jk Hi there! Thanks for using our Forums to contact us and our team is here happy to point you in the right dirrection to find the best deal. Have you tried checking our plan builder site to see what our latest offers are? If not take a look
Cost Increase
Please advise reasons for Price Increase. It went up over $30.00 per month. Am I getting more or better services? Please provide bill breakdown compared from previous service to new service? Thank you
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Activate streaming box
Received streaming box in mail cannot activate to tv
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity Fiber: Need Help Provisioning ONT for Customer-Owned Router
I just spent about two hours going back and forth with Xfinity support, and unfortunately they were unable to determine how to configure my ONT so I can connect my UDM-Pro directly to it. I’m referring specifically to this Xfinity support article: https://www.xfinity.com/support/articles/member-owne
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One of our experts, @Latoque provided some great tips on how to get that sender's messages in your inbox and not spam. Let us know if you have any questions or concerns regarding your email account.
The Truth Social email sent to me goes into the spam box every time. Why are you doing this? The Truth Social is not spam, I am actually signed up to it.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Coax outlet for internet
My Xfinity gateway needs a coax cable, but I don't have a coax outlet. What can I do?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Verifying myself for payment method
I’m trying to add a payment method to setup my autopay but it keeps telling me that I need to verify my contact when it’s already verified. Prolly need backend assistance to fix this issue
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@user_ve9yi8 If your Yahoo and Xfinity accounts are linked, the "Switch Accounts" option is usually found from within Yahoo Mail itself: Sign in to Yahoo Mail.Click your profile name or avatar in the upper-right corner.Look for "Switch accounts" or "
Yahoo Migration-Archive Emails and Comcast Password Question
I accepted the migration yesterday, was prompted by yahoo to select a new password, and the yahoo email worked immediately to send and receive on my apple mail, so that part went fine. what did not migrate over were my archived Comcast emails, many of which are very important so I don’t want to do a
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My service has gone up to an average of $250 a month. I am on a fixed income. I am told that I am unable to receive any of there specials and my internet would cost more if I changed to another plan, It's $80 a month. I have been a customer for at le
Need help lowering my current TV and Internet bill
My monthly Xfinity TV and Internet bill has gotten too expensive. I'd like an Xfinity representative to review my account and current promotions to see what options are available to substantially lower my monthly cost while keeping comparable service. I'd prefer to handle this through messaging rath
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cost Increase
Please advise reasons for Price Increase. It went up over $30.00 per month. Am I getting more or better services? Please provide bill breakdown compared from previous service to new service? Thank you
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Move tab on Web Client
I am trying to transfer my service to a new address but when navigating to the move tab on the Web, I get the generic We're sorry. Please contact us and one of our friendly and knowledgeable representatives can help. Xfinity chat assistant does not understand the issue and redirects me to a link to
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complaints
On Wednesday, September 2, 2026, the electricity went out at my parents' house. When the electricity came back on the modem wasn't working so my parents had no phone, internet or tv. My mother needed to call an ambulance for my father to take him to the hospital but she had no phone (they are 92 and
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Customer Service
And why weren’t we notified?
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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Are you referring to WiFi-connected devices, Ethernet-connected devices, or both ?
Internet modem upgrade
My Internet at the house does not work great at times. I’ve had this service since 2019
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I want the offer that new customers get of $50/month for 5 years.
I don't understand why the company would give new customers 5 year cheap plans and not offer anything close to existing customers. That is cheaper than my initial intro price which expired after 1 year! I guess my only option is to go with a worse AT&T plan for 90 days and come back? Seems like even
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Customer Service
Hi, yes my limit was higher prior to to my name change. I have a phone on the DPP now. I’ve been a customer for over a year now with no late payments or missed payments.
EQUIFAX DOES NOT CONTROL XFINITY MOBILE CREDIT LIMIT
I have spoken with Equifax 3 different times today regarding my credit limit for Xfinity Mobile. THEY DO NOT CONTROL IT! I have an xfinity mobile payment device plan and it's showing $0 available. I recently got married and while I have updated my name on my account, when I use the credit link to pu
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First they took TCM away Now it’s the Movies! channel One of my favorites We are losing access to classic movies! Unless we can afford to purchase them Meanwhile our cable bill rises every year
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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Downgrade Internet/TV to just internet.
Hi, I would like to speak someone regarding switching to stand alone internet without tv as my bills have gotten too expensive. Thank you.
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Customer Service
I'm dealing with the same things except now the 1Gig plan is $50/month for 5 YEARS for new customers. But still $110 for existing customers. This is really painful because I don't have good options for internet where I live. I'm so sick of corporati
Need to Cancel Existing Account and sign up as new customer to get better rate.
As an existing customer I am paying $100 for 1 gig internet, but I saw a deal for same internet for $60. I called customer service several time. Each time they told me the only way to get the deal is to cancel my existing service and start as a new customer. There should be a better solution for exi
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@user_y1gbds Is / are the light / lights on the modem lit steadily or are they blinking ?
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Internet not connecting
I moved from an apartment to another and since arriving at the new location, my Xfinity modem is not connecting. Can you kindly help?
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