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Internet Issues w No Fix
[Edited: "Personal Information"] Email [Edited: "Personal Information"] I've been having horrible internet issues for over a year now. From lagging, buffering not connecting,staying connected and download/upload speed to slow to stream. It happens to everything connected to the internet even hard wi
Question
user_hn1ptb. Hello, and thank you for bringing this to our attention. I'm truly sorry to hear about the experience you've had. Being without internet for three days is frustrating enough, and I can certainly understand how upsetting it must be to wai
No internet connection and customer service told me not to call back
We've lost internet connection for 3 days now, and when we had called customer service they said they could get someone out to fix it. We got a call from the technician and he said he was about 40 minutes away. About 20 minutes later customer service called us and told us a technician was on his way
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It was truly a pleasure working with you in private, @user_wa620x and helping get both the line replacement and tap installation completed! 😊 I sincerely appreciate your patience throughout the entire process. I know this was not a quick fix, and th
Cable line not buried
Why hasn’t my cable line been buried yet I have contacted them 3 times and still my cable is not buried and it’s in my neighbors yard.
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The ports on the printer are not listed as 1-Line or EXT. on the one side is a picture of telephone and the other is a picture of what looks like a spot you plug into the phone.
Need help connecting my HP 7603 AIO to Gateway XB6 so I can fax. Tried called Xfinity to find out which things were on 2.4 GHz or 5 GHz?
I have a HP 7603 AIO Printer and my Internet is through Xfinity Gateway XB6 and it will not detect a dial tone at all? I have one line from the first telephone line on Gateway to the other 1 Line on my Printer, the 2nd line from 2 Line (EXT) to the 2nd telephone port on the back of Gateway. My phone
Question
Underground cable burial
Hello, I'm following up on an underground cable-line burial request submitted by an Xfinity technician. My OneDrop confirmation code is: Service address: Tech visit date: July 10, 2026 Could you confirm status of the request and last communications? Thanks.
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Customer Service
This is the Gateway XB6 Ports.
Need help connecting my HP 7603 AIO to Gateway XB6 so I can fax. Tried called Xfinity to find out which things were on 2.4 GHz or 5 GHz?
I have a HP 7603 AIO Printer and my Internet is through Xfinity Gateway XB6 and it will not detect a dial tone at all? I have one line from the first telephone line on Gateway to the other 1 Line on my Printer, the 2nd line from 2 Line (EXT) to the 2nd telephone port on the back of Gateway. My phone
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Hi there, @user_90j8vk! Congratulations on your new modem! We want things to be at your fingertips so you are able to add and activate your new modem using the Xfinity app. Here are the instructions, https://www.xfinity.com/support/articles/activate-
deactivate leased modem
Hello...I would like to deactivate my leased modem from you. I bought one on my own. Please advise.
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So, just now I disconnected all phone cords and connected just one cord from the Gateway telephone port to just the one port on the printer for the fax. Tried to see if I tried to enter a number in the fax if I would get a dial tone just with one co
Need help connecting my HP 7603 AIO to Gateway XB6 so I can fax. Tried called Xfinity to find out which things were on 2.4 GHz or 5 GHz?
I have a HP 7603 AIO Printer and my Internet is through Xfinity Gateway XB6 and it will not detect a dial tone at all? I have one line from the first telephone line on Gateway to the other 1 Line on my Printer, the 2nd line from 2 Line (EXT) to the 2nd telephone port on the back of Gateway. My phone
Question
Good day user_wy7hrk, and thanks for bringing your concerns to our community for us to help! It's never our intention to leave you hanging when you need support the most, so I'm sorry if you felt that's been your experience up to this point. I can de
Phone log over 90 days
I am needing phone log/ records from over 90 days ago. I’ve reached out via chat and over the phone and no one seems to be able to help me with this. This is needed for a legal matter. It was extremely difficult to even get anyone on the line or to respond that understood what my request was. I don’
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user_604523 - If the address appears when you're searching for services online, that's a great sign—it means the serviceability review has already been completed and the address is in our system. In that case, you should be able to move forward
New Construction
I am working with a general contractor to build a new home in Southern New Mexico, in an existing subdivision with larger (around 2.5 acre) lots, served by Xfinity. The distance from the curb to the house will be significantly greater than 200 feet. We are now working with plumbing and electrical su
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
deactivate leased modem
Hello...I would like to deactivate my leased modem from you. I bought one on my own. Please advise.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
No internet connection and customer service told me not to call back
We've lost internet connection for 3 days now, and when we had called customer service they said they could get someone out to fix it. We got a call from the technician and he said he was about 40 minutes away. About 20 minutes later customer service called us and told us a technician was on his way
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Dcfroburg, thank you so much for stopping by for help with your speed concerns. Your CM2000 is capable of supporting over 2 Gigs, but not our enhanced upload speed. Your download should be way closer to the 2, however. If the modem is showing incorre
User-owned modem listed as "Xfinity Gateway" in device list. Am I getting the wrong boot file to my modem?
I noticed that I am maxing out at about 600mbps download even though I have the gigabit x2 service. I am using a NETGEAR CM2000 at the moment, which I do not expect to get the full speed advertised, but I am concerned that I am getting the generic bootfile for a Xfinity Gateway modem, and this is ca
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@user_je3c2y We appreciate you reaching out to us here in our community for assistance with your billing concerns. We're happy we were able to get you into a new plan. Have a nice rest of your day.
Billing.
My internet bill went from $60 to $120/month after a promo expired. I'm comparing other providers in my area and would like to discuss options to lower my rate.
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I am unaware of what a "serviceability review" is, exactly, but I have not been involved in submitting one nor am I aware of any activity around such a thing. I have only confirmed with Xfinity customer service that the site address is in Xfinity's
New Construction
I am working with a general contractor to build a new home in Southern New Mexico, in an existing subdivision with larger (around 2.5 acre) lots, served by Xfinity. The distance from the curb to the house will be significantly greater than 200 feet. We are now working with plumbing and electrical su
Question
No internet connection and customer service told me not to call back
We've lost internet connection for 3 days now, and when we had called customer service they said they could get someone out to fix it. We got a call from the technician and he said he was about 40 minutes away. About 20 minutes later customer service called us and told us a technician was on his way
Question
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Customer Service
deactivate leased modem
Hello...I would like to deactivate my leased modem from you. I bought one on my own. Please advise.
Question
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Customer Service
Hi there, @user_hxx5xp! Thanks for reaching out about getting the underground line buried. These visits are estimated to be completed within 14 business days. The team will keep the work unscheduled while they get things in place like any needed perm
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Underground cable burial
Hello, I'm following up on an underground cable-line burial request submitted by an Xfinity technician. My OneDrop confirmation code is: Service address: Tech visit date: July 10, 2026 Could you confirm status of the request and last communications? Thanks.
Question