Xfinity Community Forum

Thanks for confirming, @user_415005. Happy to hear this issue was resolved. Let us know if you have any additional issues. We are happy to help here on this platform 7 days a week!

XfinityJeniece

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2 hours ago

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Outlook keeps asking for password.

Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe

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$20 discount

When I added my son on my plan, they gave me a $20 a month discount. When I called to upgrade his phone, they took it off. This discount was important to me as a retired 79 year old woman.

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Billing

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Thanks for taking time to post on our Xfinity Community Forums page, @user_i2byu0. I'd like to do everything I can to ensure your line is fixed as soon as possible. Please send a direct message including your full name and service address, and w

XfinityAbel

commented

2 hours ago

to the conversation:

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Damaged cable

Very frustrating that we cannot reach a live person. Our power was out last night and once returned xfinity reports outage issues and are working on the issue. My issue is that the xfinity cable was severed in two during this process thus any issues resolved at a central level will not help my issue

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Hi @user_nbffsw! Thank you for visiting Xfinity Forums for help viewing your recent changes. If you have received the customer approval to make any changes, once that is completed you should receive an email confirmation today. It can take time to sh

XfinityEva

commented

2 hours ago

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My account

Want to look at changes made to my account today

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Thank you for checking on that for us, that may be part of the issue. I can check on the provisioning on your current modem from our side, or see if there are options to use our modem to guarantee those speeds if you can send me a direct message with

XfinityJohnG

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2 hours ago

to the conversation:

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Gigabit x2 plan - Motorola MB8611 Docsis 3.1

Hi all, I have the Gigabit x2 plan, yet when I bring up my account, it states I have download speeds up to 1.3 gbps. I have a Motorola MB8611 modem. Is this modem capping my speed? The modem is supposed to be able to handle speeds up to 2.5 gbps. I am wondering if this modem is not allowing me to re

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My account

Want to look at changes made to my account today

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Sign-In and Account Management

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Hi John, Thanks reaching out, it looks to be on the compatible list but I don't see it listed under next generation speeds.

user_bse9s6

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3 hours ago

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Gigabit x2 plan - Motorola MB8611 Docsis 3.1

Hi all, I have the Gigabit x2 plan, yet when I bring up my account, it states I have download speeds up to 1.3 gbps. I have a Motorola MB8611 modem. Is this modem capping my speed? The modem is supposed to be able to handle speeds up to 2.5 gbps. I am wondering if this modem is not allowing me to re

Question

Hi there, @user_hl5bzd. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the ongoing trouble with Apex Legends and packet loss. I can understand the frustration as I play a few games online myself. With the issue appeari

XfinityFrank

commented

3 hours ago

to the conversation:

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Extreme packet loss while playing Apex Legends

Hello - I've been an Xfinity customer at the same address in central New Jersey for the last several years and in that time, I've been playing Apex Legends, the online FPS game, without issue. However, earlier this year, EA, the company that owns and operates Apex Legends, switched to AWS servers wi

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I'm watching paramount tv channel accessed through xfinity on demand on my laptop computer. Every once in a while I can get an episode to load but generally it just keeps trying

user_px1a3v

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3 hours ago

to the conversation:

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Xfinity Paramount Streaming

I pay for Paramount, but cannot access The Dutton Ranch?

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user_tg7sau Thank you for the additional information, and trying to activate with a private browser. We can take a closer look at your account, and see if there has been a ticket entered for you. Please send us a direct message. To send a "

XfinityMartyR

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3 hours ago

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Unable to activate Netflix, technical issue needing Xfinity side support

I purchased a streaming package two weeks ago that includes Netflix. I have been able to activate and sign in to each streaming account (except Netflix) using the links provided by Xfinity. When I try to activate Netflix, I get the same error message that "this task can not be completed at this time

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Paramount tv channel

user_px1a3v

replied

3 hours ago

to the conversation:

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Xfinity Paramount Streaming

I pay for Paramount, but cannot access The Dutton Ranch?

Question

Hello, @user_vbi5as I like my payment withdrawals coordinated as well. Currently, Xfinity Mobile customers cannot change their due date. To change your due date for Xfinity Internet, Home, TV, or Voice accounts, follow these steps: Sign in to xfinit

XfinityThomasC

commented

3 hours ago

to the conversation:

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To both of my accounts, they changed the date for both to come out of my checking account

I would just like to change the billing on both of my accounts to the same date, which is the first day of the month because with my new credit card company that I use I meant to say my debit card I need both to come out where neither one will be late

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Damaged cable

Very frustrating that we cannot reach a live person. Our power was out last night and once returned xfinity reports outage issues and are working on the issue. My issue is that the xfinity cable was severed in two during this process thus any issues resolved at a central level will not help my issue

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Customer Service

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Xfinity Committed Fraud and Now Collections Agency Calling Me for Debt I DON'T OWE.

I am writing to formally dispute a past-due balance on my account and a subsequent collection notice from Credence Resource Management. In April of 2025, I noticed an Xfinity Mobile balance on my account despite NEVER OPENING AN ACCOUNT. The account was in a different state and had an address and ph

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Billing

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To both of my accounts, they changed the date for both to come out of my checking account

I would just like to change the billing on both of my accounts to the same date, which is the first day of the month because with my new credit card company that I use I meant to say my debit card I need both to come out where neither one will be late

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Billing

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Thank you for reaching out to our team here. Is that modem on the https://www.xfinity.com/support/internet/customerowned list that is compatible with the next generation speeds?

XfinityJohnG

commented

3 hours ago

to the conversation:

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Gigabit x2 plan - Motorola MB8611 Docsis 3.1

Hi all, I have the Gigabit x2 plan, yet when I bring up my account, it states I have download speeds up to 1.3 gbps. I have a Motorola MB8611 modem. Is this modem capping my speed? The modem is supposed to be able to handle speeds up to 2.5 gbps. I am wondering if this modem is not allowing me to re

Question

Amazon Firestick HD audio problems with LG TV

When using Xfinity Streaming app on a Firestick HD (new version) connected to a LG TV the audio will stop completely while the video portion continues. This happens when switching between a show and a commercial or back to the show from a commercial. The audio will start again if I press pause and t

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Non-X1 Service

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Yes, I have gotten the same error message when trying to activate Netflix on multiple devices (phone, ipad, computer, etc.). The message is "Sorry, we are unable to complete this action now. Please try again later". I just tried again with a private

user_tg7sau

replied

3 hours ago

to the conversation:

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Unable to activate Netflix, technical issue needing Xfinity side support

I purchased a streaming package two weeks ago that includes Netflix. I have been able to activate and sign in to each streaming account (except Netflix) using the links provided by Xfinity. When I try to activate Netflix, I get the same error message that "this task can not be completed at this time

Question

user_tg7sau Thank you for reaching out! Do you get the same error message when trying to activate Netflix on multiple devices, or is the message different? Also, have you tried the activation process using a private browser, or incognito window?

XfinityMartyR

commented

3 hours ago

to the conversation:

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Unable to activate Netflix, technical issue needing Xfinity side support

I purchased a streaming package two weeks ago that includes Netflix. I have been able to activate and sign in to each streaming account (except Netflix) using the links provided by Xfinity. When I try to activate Netflix, I get the same error message that "this task can not be completed at this time

Question

Accepted Solution

@eddied00 Thank you for reaching out, What a great question! if your address has not been registered, yet it wouldn't be possible to provide service to the address because we wouldn't be able to locate it. Have you checked our site to see if w

XfinityKam

commented

3 hours ago

to the conversation:

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New construction home

We recently moved into our new construction home and it isn’t registered with usps yet- we are still in the process of them adding it. I start work again this week and work from home and need WiFi asap, is there a way to still get it without the address being registered yet?

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