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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hazardous low-hanging / unmaintained cable line in backyard (Blocking electrical upgrade)
Hello, I need an Official Employee to help me escalate the removal of an old, unmaintained Xfinity cable line hanging low in my backyard. Because the wire is sagging and unmaintained, it is currently posing a safety hazard and completely blocking a critical, scheduled home electrical upgrade. I alre
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Replacing my xg1v4
I have a 4K TV and my own router. My current XG1v4 coax box is failing and dropping the picture. I need an exact replacement XG1v4 shipped from the warehouse. Can anyone help?
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
How do I contact someone at Xfinity to move a cable line running to my house in Baltimore City?
It has been impossible to get someone from Xfinity to help. How do I schedule Xfinity to move a cable line running to my house in Baltimore City? I do not have Xfinity service at this address but the cable is in the way of my deck.
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
Request for Relocation of Exterior Cable Crossing Property Line
I am writing to request assistance with a physical cable line that is currently crossing over my private property. I am a resident of San Francisco, and I am currently in the process of renovating my backyard. During the planning phase, I discovered that an existing Xfinity cable line is routed acro
Question
I had the same problem and the suggestion above worked to fix it. I contacted xfinity using the chat feature and copied & pasted the request above: Please check the Features list on my line. Look for a feature called 'RCS Block'
RCS Activation Waiting Forever
Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
return internet devices
I need to return my network equipment. I am in Los Angeles and there are no Xfinity stores nearby, so I need to return the equipment via UPS; however, my account does not show any equipment options that would allow me to generate a UPS return label.
Question
Hello again @HT210-fma! When you have a moment, we've sent a new DM.
Routing Error - Latency Rerouted through Denver/LA Hubs (Minneapolis Region)
I am a new Fiber subscriber in Minneapolis experiencing a significant routing error. Previously, my latency to Chicago-based servers (specifically Riot Games / 104.160.131.3) was 14ms. It has recently jumped to 53ms+ and stays consistently high. Technical Findings: I have performed a tracert which s
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Technician report
I need help pulling the internal technician repair notes for a recent visit.
Question
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
The xfinity website, has many problems
And as a paying customer my access to the website to pay my bill should be flawless, unless there is maintenance on the website happening. Today, 6/6/26 I sign-in to the xfinity website. I click on pay bill, I get a loading circle, then a message appears, This is taking longer than expected, but we'
Question
user_6ie5qw, hello there and thanks for reaching out. We are sorry to see you go. Yes, you are entitled to your refund if there's a positive balance remaining on your account. For more information, check out the information on What to expect with a r
Refund
My account is closed, and I have paid all my dues. I am entitled to receive the REFUND.
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Technician report
I need help pulling the internal technician repair notes for a recent visit.
Question
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Customer Service
Thanks for reaching out @user_2i4tl1! You’ve reached the right team to look at our available promotional options and help troubleshoot the quality issues you’re experiencing. If you ever want to check out the plans we have to offer, it is
Customer Service Issue
Hi there, I've been trying to get in contact with customer service regarding billing and speed questions. I can't find a phone number or email anymore and there is no option to chat with a real person anymore; I just get stuck in a loop with the AI chat bot and can't figure out how long I'll be in t
Question
We completely understand your frustration, and we are truly sorry that this pixelation issue on your main network channels is still happening, especially after you already spent over an hour working with our chat team. We want to get this sorted out
TV Pixelation is VERY BAD now
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
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How do I contact someone at Xfinity to move a cable line running to my house in Baltimore City?
It has been impossible to get someone from Xfinity to help. How do I schedule Xfinity to move a cable line running to my house in Baltimore City? I do not have Xfinity service at this address but the cable is in the way of my deck.
Question
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Customer Service
Concern moved here to the E-mail help section.
Yahoo terms and conditions
I’m receiving emails from a random email saying I must accept new terms and conditions from Yahoo, but it looks like a scam. I don’t feel comfortable clicking on the link so I signed on to my xfinity email and I don’t see anywhere to accept new terms and conditions. Is this legit, and if so, where s
Question
Refund
My account is closed, and I have paid all my dues. I am entitled to receive the REFUND.
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Billing
user_ysxzv9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
XfinityBrianH
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Hazardous low-hanging / unmaintained cable line in backyard (Blocking electrical upgrade)
Hello, I need an Official Employee to help me escalate the removal of an old, unmaintained Xfinity cable line hanging low in my backyard. Because the wire is sagging and unmaintained, it is currently posing a safety hazard and completely blocking a critical, scheduled home electrical upgrade. I alre
Question