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@XfinityThomasA I have already done the chat and was told it was probably something wrong on my iPad. I asked to speak to a supervisor and never heard from anyone.
Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows
When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.
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The link on the xfinity website for "Peacock Premium Activation" DOES NOT redirect you to Peacock. It is a dead link.
activate peacock premium
I finally got free peacock, now I have to upgrade to Peacock Premium to watch most of it, so frustrating and difficult to do.
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@user_9zd4sa, Hi there! Thanks for reaching out and for sharing those details. I understand how concerning it is to lose older sent emails, as I rely on saving my old emails all the time. We are the right place to go for help from a team of Xfinity e
Missing Xfinity SENT emails
In early December 2025 I began using the OX app on my iPhone 16e to access my Xfinity email. I still also access my Xfinity via Webmail. My SENT emails prior to 11/09/24 have disappeared from both the OX app and Xfinity Webmail. On my iPhone 16e, the Incoming Mail Server Host Name is mail.comcast.ne
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HI @user_fgnjqp Thank you for your comment on the thread. Are you able to try the suggestions above from my colleague on the activation?
How to activate streaming subscriptions
Received text from Xfinity telling me to activate my streaming subscriptions. Not sure what this means.
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Hi there @user_lsmjxv Thank you so much for reaching out on our Xfinity Community Forum about updating your payment. I'll be happy to assist. Have you tried to update that payment from the app? Or from the Xfinity website?
Unable to update payment method,
It is ironic that Xfinity is an internet provider, yet their web site is utter garbage. Every page takes an eternity to load, and trying to update payment method fails over and over again. I just receive a notification that my credit card is about to expire, and I need to update the billing account.
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Hello @user_3fxj65, Thank you for visiting our community forums support page. I wish we would have had an opportunity to show you the value of our services before you departed, but we can certainly help with your request. Please send our team a direc
Cancel
How to cancel? I started a new carrier and would like to end our relationship. There is zero loyalty for being loyal.
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Prime Video and Prime Music apps freeze when trying to launch.
Other apps work fine. Prime video and music apps will not launch. They display the logo and three dots, then the dots disappear and nothing else ever happens. Just freezes. I have rebooted several times but that does not solve the problem. Also went into apps setting, privacy, and deleted locally st
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Xfinity Stream App
How did you resolve your issue? I have the exact same problem with the exact same modem and firmware. My problem started on March 1, 2026.
MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
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Unable to update payment method,
It is ironic that Xfinity is an internet provider, yet their web site is utter garbage. Every page takes an eternity to load, and trying to update payment method fails over and over again. I just receive a notification that my credit card is about to expire, and I need to update the billing account.
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Sign-In and Account Management
Greetings @user_ykxpe0, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue you are having sending the email, but you have come to the right place for assistance with this is
Permanent Error Outgoing email blocked by Spamhaus
I was attempting to send photos to get them off of a work computer. After 15 emails I received this from mailer-daemon@comcast.net Diagnostic-Code: smtp; 550 5.7.1 Service unavailable, Client host [Edited: "Personal Information"] blocked using Spamhaus. To request removal from this list see https://
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Hi there. Thank you so much for reaching out on our Xfinity Community Forum about your missing NBC and Court TV. Those channels are no longer available due to expired contract agreements with the program owner. Please click the link belo
NBC and Court TV Channels not available
We are paying for all the channels on the list.. But now NBC and Court TV not available. We want these channels available now
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Cancel
How to cancel? I started a new carrier and would like to end our relationship. There is zero loyalty for being loyal.
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Sign-In and Account Management
@user_0l8sbb Thanks for reaching out to us, if you have an old e-mail set up for your two step authentication that you no longer have access to and don't have ace;; number listed, I highly recommend reaching out to our customer securities assu
Comcast.net email two factor authentication uses an email address I no longer can access
Logging in to connect.xfinity.com with my comcast.net email address goes to a two factor authentication using an old email address that I no longer control. I'd like to use some other form of two factor authentication. If the old address two factor authentication email could be changed to my new Xfi
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Permanent Error Outgoing email blocked by Spamhaus
I was attempting to send photos to get them off of a work computer. After 15 emails I received this from mailer-daemon@comcast.net Diagnostic-Code: smtp; 550 5.7.1 Service unavailable, Client host [Edited: "Personal Information"] blocked using Spamhaus. To request removal from this list see https://
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I just signed up xfinity cable and was told that Disney+ and hulu came with that at no extra cost. But when I try to access that streaming bundle, I am asked which plan I want to purchase. The man who signed me up told me I only had put in my xfinity
How to activate streaming subscriptions
Received text from Xfinity telling me to activate my streaming subscriptions. Not sure what this means.
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user_ec4d2c Good afternoon, and thank you for reaching out to our Xfinity Forums. We appreciate the feedback as we are always looking to improve our customers experience with our products, services, and support channels. To be sure I don't miss anyth
What happen to $1 movie night
Can anyone tell me what happen to the $1 movie night. I am a platinum member.
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tladma Hello! Thank you for reaching out. The promotion itself is tied to the original line activation, so if you changed the device, it sounds like you'd lose the promotion. Have you spoken to Xfinity Mobile at (888) 936-4968 directly to see if what
Free Mobile Line - but hate the phone
I have a bundle... high speed internet & free mobile line. The catch on this is that I have to use the Motorola phone sent my Xfinity in order to get the bundled deal. I said yes to that and have been using the phone for 5 months. I absolutely HATE it. I really want to be able to use the phone I was
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Hello @user_3i1znx I'm sorry to hear you were sent the incorrect replacement box. We can certainly reorder one or arrange for a store pickup. The XG1v4s are limited in some areas but we typically would send our other Xi6 4k box at that point if not o
My XG1v4-A Cable Box is stuck on Welcome screen. I was sent a replacement but it is the wrong model: XG2v2-P. How can I obtain an XG1v4-A?
My main XG1v4-A 4K cable box seems to have crashed and no matter what I do I cannot seem to get it to load past the Welcome screen (Changed cables, restarted etc...) All other boxes in my house work fine. I thought an easy first step in troubleshooting the issue was to request a replacement XG1v4-A
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Dropping TV internet
This is going on for two days now. Xfinity drops then brought me to Samsung TV epic gardening... what's going on? I need a refund for this TV interruptions.
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X1
user_bdpea2 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that this is happening. Can you double-check your email rules to make sure something didn't get filtered by accident? Have you noticed that since mo
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Most Mail to Trash
I have now realized that most all my email is going directly to TRASH. I have not changed any settings. Now I have to move them to my Inbox in order to receive them with Thunderbird.
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