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Yes I’m still having the pixelation issue
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
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@user_friendlyother Thanks for reaching out to us regarding your address book. I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To
Accidentally reported phishing
Hello! I was moving about 20 legit messages from my inbox to trash and accidently hit the button "mark as spam and report as phishing." Oh no. These were addresses that I want to keep as safe senders - some very important ones! What do I need do to get these addresses back as safe sender? Thank you!
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Hey there, @user_g5bc0u, thanks for reaching out through Xfinity Forums regarding your cancellation and billing details. I would be happy to take a look at your account to provide you with the details and ensure everything is disconnected. Please sen
Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026
Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being bi
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Hello, user_j846mg! And other readers on this page! Great news for our Xfinity TV customers! If you’re on an eligible, high‑tier plan, you can now enjoy ESPN Unlimited at no additional cost. We know how important it is to have easy access
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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No, but I believe he cancelled my automatic cancellation after the month, because I got a message that my account is still being billed for the Wi-Fi even though I was told multiple times that my account would be cancelled before the new billing peri
Live agent has been having emails and phone calls sent to my phone, as well as disconnecting internet on and off
I had a pleasant chat with Rohit 3/20/2026 about 20 minutes ago. He seemed frustrated at me but I thought the conversation went well, I was just going over a small trivial matter about my account. I ended the chat after thanking him and I keep getting emails and texts and calls from xfinity immediat
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Charge after cancelling
I spoke on the phone to someone who told me that they were going to cancel my account at the end of the billed month, so that I would not start the next month of Wi-Fi and would not owe any money. A few days later I verified this through the agent chat that again I would have my account cancelled an
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Billing
I can't even get as far as activating ESPN Unlimited. Whenever I try to log in to my account to activate I get an error message that I need to activate my Xfinity account. I tried via Xfinity chat to resolve and got absolutely nowhere after trying fo
ESPN Unlimited
I received an E-mail from Xfinity which announced that ESPN Unlimited was now included in my plan. Imagine my joy. Yet after jumping through endless, hoops, I am still unable to watch the additional channels.
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Hello there @user_df3b9c, are you still having an issue with pixelation on your TV?
Pixelated images when viewing recordings on my DVR
When viewing a recording on myX1 DVR box, the picture is often pixelated. If I rewind & replay I find it is the same place that the pixelation is occurring. If I watch the same recording on my phone using my Xfinity App there are no issues. I have recently done the system refresh. I checked to make
Question
Not according to Xfinity. They state it was their decision to drop the channel due to cost. They needed to ask their customers if they were willing to pay or not. Or maybe they should stop increasing their cost bi-annually and it wouldn't be an issue
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
Question
Billing Dispute — Account Billed $329.40 After Confirmed Cancellation Feb 17, 2026
Hi, I cancelled my Xfinity Internet service on February 17, 2026 and received a confirmed Chat ID. My cancellation orders were internally deleted by Xfinity without my knowledge, and my account was never closed, I learnt that on chat on March 20, agent confirmed this on the record. I am now being bi
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Your Home Network
Thanks again for reaching out to us @Sbradone! At this time, it is recommended to have the account holder reach out so we can further assist with this issue.
Internet drops nightly
This is getting really old really fast. I've had technicians come out and change the modem and the line, every night they keep saying they are doing "maintenance" Since I put in a uptime monitor to keep track... 3/17 6:21 pm off for 5:01 minutes 3/17 6:26 pm off for 17 seconds 3/18/ 5:49 p.m off for
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Internet service payment posting date: please help!
Please let me know who to contact regarding payment posting dates for payments sent by mail (employer paid for home internet service) versus normal auto-pay, online etc. This is super time sensitive, thanks in advance for your help! :-)
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Billing
There could be a variety of reasons why the 1st generation Xfinity WiFi Extenders were not able to be activated. With having one activated and attempting to active a 2nd generation Xfinity WiFi Extender, did you remove the working 1st generation Xfin
Gen 1 Pods Won’t Come Online
I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then
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user_bees - Hello, and welcome! Thank you so much for joining us here on the forums. We’re glad you reached out for help with equipment recommendations. Choosing the right setup can feel overwhelming, and we’re happy to help make it easie
Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
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Why are we restricted to only using the XER10 router to fully utilize the 2gig fiber service? Why can’t I use my own router/mesh system that can utilize the 2 gig service fully?
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Thanks for the follow-up - did you choose a different modem, and if so - which one ?
New Modem Install - Provisioning
Hello - I just installed a new Motorola B12 modem. The Xfinity system got it working, but it doesn’t appear to be provisioned correctly for the speeds my account is set for. I am on the X2 plan, but after the modem swap I am only getting 700/5 mbps. I also received a email saying my “order was updat
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@XfinityPeterH The Gen2 extender I ordered arrived very quickly and I just tried to set it up only for it to do the same thing my Gen1s were. It says “waiting for extender to come online” for 5 or so minutes and then says that it failed to come onli
Gen 1 Pods Won’t Come Online
I had 1 pod from previously and just bought 3 pods off eBay. One pod will connect but the other two won’t. I’ve been back and forth with the chat bots and agents several times but haven’t gotten any new information about why this isn’t working. I am able to wirelessly add them toy device list, then
Question
Set the Sony TV to Prioritize Pass Through. Set the cable box Audio Settings to Expert Mode. Make sure the Sony TV is set to Audio System. Make sure your sound system is on the eArc port. On the Cable Box - Go to Settings > Device
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
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Having the same issue. I only have the issue with one of my tv's and not the other. It's impossible to watch a show on Paramount + as every few minutes it buffers/freezes and then shows an error message. What is the fix?&nbs
user_t5stxo
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10 hours ago
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Paramount plus issues
Still there’s an issue with Paramount+ on Xfinity so I guess I never learned how to fix it. Stupid it’s taking me over an hour to try to somewhat compatible show together on Paramount+ using Xfinity. I’m so over this. i’m using the cable box and Paramount+ is stupid and I hate it
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