Xfinity Community Forum

Hello @user_9zs5qc! Thank you for reaching out and sharing this with us! At Xfinity, we take allegations of harassment very seriously and are committed to a respectful workplace. To help me get this to the right internal team, could you clarify when

XfinityQuemekia

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7 hours ago

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How to file a formal complaint against an Xfinity employee?

Please share the best way to file formal harassment complaint against an employer of Xfinity

Question

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Going on month 2 sans CBS and Xfinity Corp is not reducing our bill nor planning on doing so per conventions. Why is this not billing fraud. Places call to SCC and they could assist if it was telephone. Customers need to bombard Xfinity

user_eycqz3

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7 hours ago

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CBS Dispute

We have not had access to CBS for 2 weeks. I realize you are saying that the dispute is for the customers benefit but this is absurd. Considering how much we pay each month this lack of service is unfair. I fully expect that customers will receive a partial refund. If I didn’t live in a neighborhood

Question

Hi there, @user_3ukxku ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you currently do not have Wifi. Please be assured you reached the right person to a

XfinityRichard

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7 hours ago

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Xfinity Assistant will not respond

My Wi-Fi is currently out and while troubleshooting if I attempt to go to xfinity assistant - in the app or on any browser on my phone, the assistant will not respond. The three dot chat bubble will show up but no messages come through. I have attempted the unplug and plug back in method with no suc

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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Cancel Internet service

I wand to cancel Internet service for the time being

Question

@Slevesque1669 Thanks for reaching out to us regarding your new service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and c

XfinityCarolyn

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7 hours ago

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S

Multiple issues with new construction home.

Me and my mother both have tried many things on multiple occasions and at this point I’m absolutely fed up. our home is a new construction and has no Internet line hooked up to the house or our pedestal. We have called probably upwards of ten times, for multiple issues. You lay the cable in the grou

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Xfinity Assistant will not respond

My Wi-Fi is currently out and while troubleshooting if I attempt to go to xfinity assistant - in the app or on any browser on my phone, the assistant will not respond. The three dot chat bubble will show up but no messages come through. I have attempted the unplug and plug back in method with no suc

Question

Hey @user_kulb4f, Thank you for visiting out official Xfinity Forums Community support page. We appreciate you bringing your concerns to us. The Xfinity Email program was sunset and it would not be possible to re-activate an old Xfinity Email address

XfinityDemitrius

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7 hours ago

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U

Reactivating my Comcast email address

I activated my Disney plus, Hulu package using my Comcast email address because I thought I had to. When I went to sign into Disney, it sent a code to my email that I can’t access because my Comcast email has been deactivated, probably for at least a year now. I can’t figure out any way to reactivat

Question

Thanks for taking the time to post on our Xfinity Communities Forums page, @user_lwryrx. I'd like to do everything I can to help with your missing DVR recordings. How long have they been missing? Have you tried to Recover a deleted recording from you

XfinityAbel

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7 hours ago

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Missing recordings

Why are my recorded movies saved on my DVR all missing? Shouldn’t there be a special notice if they are no longer available? What is the purpose of DVR if my movies are being deleted by Xfinity I am certainly not getting the service that I am paying premium price for

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

to the conversation:

0

U

Extended outage

Internet went down at 3pm and at 9:15 pm we still have no service. The last update i received was at 4:45. What is wrong here is that updates are not coming regularly and there is absolutely no way to speak to anyone about this issue. I understand that maintenance needs to occur from time to time, b

Question

Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programme

XfinityAbby

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7 hours ago

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KSBY programming

Please return programming to KSBY

Question

mrsburton. Thanks for your comment. Are you using our https://connect.xfinity.com/ website to log in? Or are you using a third-party email client?

XfinityDilary

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7 hours ago

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comcast e mail

How do I get my e mail?

Question

Thanks so much for reaching out through the community forums, user_9wn6pl! Sorry to hear that line hasn't been buried. It can typically take up to 14 business days for a line to be buried, and there are some restrictions that can cause delays at time

XfinitySean

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7 hours ago

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Cables not buried

People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors wher

Question

I prefer not to assume.....

EG

commented

7 hours ago

to the conversation:

0

U

No internet

No internet connection at my new house

Question

U

Xfinity Assistant will not respond

My Wi-Fi is currently out and while troubleshooting if I attempt to go to xfinity assistant - in the app or on any browser on my phone, the assistant will not respond. The three dot chat bubble will show up but no messages come through. I have attempted the unplug and plug back in method with no suc

Question

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Customer Service

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

How to file a formal complaint against an Xfinity employee?

Please share the best way to file formal harassment complaint against an employer of Xfinity

Question

Thank you very much for reaching out to us here. I will be happy to assist you with getting that service set up. Can you send me a direct message with your full name and the complete address for where that service needs to be installed? To send a dir

XfinityJohnG

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7 hours ago

to the conversation:

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Install wifi

Need to schedule an appointment to have a tech install wifi

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

S

Multiple issues with new construction home.

Me and my mother both have tried many things on multiple occasions and at this point I’m absolutely fed up. our home is a new construction and has no Internet line hooked up to the house or our pedestal. We have called probably upwards of ten times, for multiple issues. You lay the cable in the grou

Question

U

Will we be given a credit for the days/weeks that we go without ABC programming?

user_um9mlg

commented

7 hours ago

to the conversation:

0

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Install wifi

Need to schedule an appointment to have a tech install wifi

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

7 hours ago

to the conversation:

0

U

Cables not buried

People came out to work on the cable box and I lost connection. More people came out and reconnected it, but there’s a cable running over the ground to my house from the box. It has been several weeks and it hasn’t been fixed. I fear ill need to go to court to get an order against the neighbors wher

Question