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kpprad, Thanks for following up. Since different specialists handle incoming cases, you won't direct your message to any one person. We kindly ask that you direct your messages to "Xfinity Support." We'll be on standby.
Customer service call center interaction and lack of notes
Hello, I have spent 8 hours talking and explaining my issues for more than 6 call center employees over 6 daysl. 8 hours plus on hold. Here are the most recent employee numbers 302627, 1023606, 8246, bp-rlaloy. Please review their notes.
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XB8 Gateway URL blocking not working
URL blocking not working when setup in XB8 Admin Console / Parental Controls. Seeking any assistance.
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Your Home Network
Hi Jorge, I tried to DM you but your name was not available. I have been trying to contact Tiffany at your corp office customer care but not able to connect. Please follow up with Tiffany at the Philadelphia office. Thanks.
Customer service call center interaction and lack of notes
Hello, I have spent 8 hours talking and explaining my issues for more than 6 call center employees over 6 daysl. 8 hours plus on hold. Here are the most recent employee numbers 302627, 1023606, 8246, bp-rlaloy. Please review their notes.
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@Helspar I appreciate the reply but that is not technically true. It may say @comcast.net, but it will be on Yahoo servers with Yahoo rules and as reported, Yahoo ads not to mention Yahoos lack of support. As I said, I and others my age used Yahoo
I am not paying Xfinity to get a Yahoo email address! I don't want Yahoo.
Been with Comcast since the mid 90s. Never dropped service, never jumped to another provider. I currently only have internet and I am happy with it. Leave it alone. I had Yahoo like most people my age back in the day and I do not see why I am paying Comcast in order to use Yahoo email. Plenty of thi
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Being a Comcast customer I also have access to Peacock. The scripps content is also blocked on Peacock. Is it possible to allow viewing of the non-local content (e.g. MLB) via Peacock until this matter is resolved?
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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Issue resolved Thank you
Unable to access secondary email accounts
A few businesses have contacted me via snail mail because one of my secondary email accounts no longer works. How can I get Tito work again?
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year 2026 statements only
Access old statements
Is it possible to look download statements older than 2024? I would like to download my statements from June 2022 to February 2024.
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I pay to much to loose channels Please Get This Together and Bring Our Channels Back Now !!!!!!!!!
Credits or refund due to loss of Scripps contract
Apparently all of the news stations that I’m interested in are now gone. Is my bill going to be reduced moving forward? What’s an alternative to being able to watch the same shows that were on Scripps ? If you’re saving money by not offering those scripps services moving forward are our bills going
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Hello lotisyj_5678, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. We do, also appreciate your time with us and I want to help you. To do this, I will need some account information best kept private.&
Xfinity Mobile can't produce receipts??
I paid off a device and xfinity cannot even give me a receipt to show that I paid it off. You mean to tell me that a billion dollar company can't produce a receipt!! I keep getting the run around when I call. I've talked to Anuja, Joy, Maria, another person named Joy, Kevin and Saul and no one can p
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Hey there, @user_3zzeh0, thanks for reaching out through Xfinity Forums regarding your gift card. We would be happy to check on the status. Can you please send us a Direct Message with your full name and your full address? To send a "Direct M
$200.00 dollars gift card
They promess me a $200.00 dlls gift card since last year that I didn’t received and they told me that on January 23 that I’m going to receive it and gave me a tracking number but nothing hapen , can you tell me if I’m going to receive it please? I check that tracking number in usps, ups, fedex, and
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Hey there user_jedsqw 👋 I know how important it is to get the support you need as quickly as possible, so I appreciate you stopping by for us to help! If you could share a few details of your concerns or questions, we're more than happy to help in a
Review of ridiculous service and times
Waited 45 minutes for a call back to speak with a human, unfortunately Mary ghosted me once she couldn’t fix the issue. #ihatethiscompany
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Please we need Abc because they have some awesome line ups.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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$200.00 dollars gift card
They promess me a $200.00 dlls gift card since last year that I didn’t received and they told me that on January 23 that I’m going to receive it and gave me a tracking number but nothing hapen , can you tell me if I’m going to receive it please? I check that tracking number in usps, ups, fedex, and
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Customer Service
Review of ridiculous service and times
Waited 45 minutes for a call back to speak with a human, unfortunately Mary ghosted me once she couldn’t fix the issue. #ihatethiscompany
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Customer Service
user_de1esr You would need to use https://www.xfinity.com/support/now for NOW support as our team doesn't handle those accounts. We can help you with your new account billing concerns, and we would need to look into your account details about that. T
XfinityShawn
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help with erroneous billing on my sons account of which I have POA and am slated as an authorized user on the account by xfinity
Last October we switched the account speed and closed the NOW account. We are still being billed for the NOW acct and have been since Oct., as well as being charged for the newly opened account. You are double dipping and have no authority to do so. I am really ready to go to Consumer Protection. We
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