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Upgraded upload speed

I received a message that my upload speed has been upgraded. I tested it at 110mpbps with Xfinity modem. A few weeks later, I switched my modem to Arris SB8200 which is a supported modem for higher upload speed, but I am getting 24mbps now. Does Xfinity need to push an upgrade to the modem? It is l

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Yup, I’m always between 7-800. Got to 1400 last month somehow. Call and complain through multiple departments and the only thing they want me to do is pay them for unlimited data.

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DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage.  Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact.  If I had gone over the data cap in those

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same issue starting in September. Went from using ~700gb/month to 1200. xfinity is crooked.

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DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage.  Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact.  If I had gone over the data cap in those

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@user_altamx Thanks for getting back to us with an update! I'm glad to hear that this was resolved and your app is now working as intended. Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Ou

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Can’t log in to Xfinity app

Have the app, have successfully used the app many times up to a month ago. After update in mid November, app won’t let me in. Xfinity app updates are up to date. I have tried to uninstall and reinstall the app. iPhone updates are up to date. I can open my account in Chrome. App appears to be tr

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@user_ygwm1v, thank you for using the Community Forum, we know how important network security is. Have you had a change to check all the connected devices to your network and name them in order to know what each one is?

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New Arris device connected to my Xfinit network

I just got this notification that a New arris device is connected to my network? Now after reading some posts I realize this is a possible vulnerability. Any recommendations?

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same issue. Terrible program. Tracked trade to Assurance, provided tracking to xfinity. Elevated ticket from 2 to 1. Still ongoing issue and nearly 6 months later no credit. So upset and so bad service. It is coming into Christmas. I bought another p

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Xfinity mobile Assurant trade in issues

Edit/update I filed a complaint with the BBB last night and received a phone call from xfinity today. I was told that on their end the trade in was not canceled and the issue would be resolved. If it is not corrected before the next billing it would be put in manually. So I guess it's an answer.

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@XfinityRay​ Thanks for getting back with me - I did further troubleshooting and found I had “Block All Cookies” selected in Safari. I unchecked that setting and my Xfinity app is fully functional once again. 

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Can’t log in to Xfinity app

Have the app, have successfully used the app many times up to a month ago. After update in mid November, app won’t let me in. Xfinity app updates are up to date. I have tried to uninstall and reinstall the app. iPhone updates are up to date. I can open my account in Chrome. App appears to be tr

Question

Any resolution here? I have audio out for a few seconds at a time almost all channels if not all, no sound bar. Took a trip to Vegas, hotel had Xfinity same thing out there.  I live in Georgia.  Love Xfinity do not want to switch but it is

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SOUND CUTTING OUT

The sound is cutting out on basically every channel, we only have one tv and one cable box directly next to our wifi modem. When the tech came and tested all our equipment he said everything is ok but it is still happening, it makes you not even want to watch tv sometimes because you can never catch

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Can’t unblock device

Hello! I am an Xfinity customer and I accidentally blocked a device from my wifi. How can I re-add this device? I cannot find it anywhere in the app to re-add it

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Hello, @shirlmae. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance in regard to Caller ID populating on your TV. I can definitely help troubleshoot this further, and would like to help get

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Caller ID on TV Screen

Since replacing our gateway earlier this week, caller ID no longer appears on iur TV screen. We have Xfinity triple play and did not change the cable box or other cable connections.  What needs to be done?

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Accepted Solution

Wow...it came back thru the commercials but is now off again on MSNBC program.

 commented 

9 hours ago

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No audio on MSNBC Streaming 12/2/23

The audio is working on the television for MSNBC but not streaming on my iMac or iPhone here in Eugene, OR. Can someone weigh in on this?

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Default closed captioning when I launch XFINITY Streaming App

Recently when I launch XFINITY streaming app on my LG smart tv’s, closed captioning is automatically activated for the first station. Once I turn it off it stays off for other stations until I launch the app again.  Does anyone else have this recent situation and have a solution

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@user_71gucl I appreciate you sending the direct message with the requested information, I'll follow up with you there to continue troubleshooting. Thank you.

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intermittent desyncs and disconnects getting worse

Suddenly in the last few weeks I've been experiencing intermittent desyncs and brief disconnects. Prior to this time, I couldn't tell you when I last had issues beyond the rare widespread service outage. The current issues seem "streaky", in that I can go hours with no issues at all, then suddenly I

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Accepted Solution

No audio on MSNBC Streaming 12/2/23

The audio is working on the television for MSNBC but not streaming on my iMac or iPhone here in Eugene, OR. Can someone weigh in on this?

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Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Supp

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Sudden Bandwidth data increase

tl:dr: There may be damage to the outside cable, waiting on service ticket. There are multiple threads on this, but no actual solutions.We turned off/unplugged every internet device, and left the house for an hour. In that time Xfinity (and our Netgear router) showed we used 1 GB.We've been trying

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[Edit:tag] @user_ML Key points to remember:    Once your email and phone number are verified, hit Turn on (on the following page) to enable two-step verification.   Whenever a sign-in attempt for your Xfinity account is made

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Sign-in security confusing and weird

I have nothing but problems with the Xfinity app (no I'm not using the discontinued app). The last customer service rep I spoke with told me the app should not be asking me to use the web to sign-in but I'm always directed to an in-app web page to login. Whenever I'm using the app and 2 factor is n

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Same issue here We turned off/unplugged every internet device, and left the house for an hour. In that time Xfinity (and our Netgear router) showed we used 1 GB.After several days we chatted with a CSA who ran a check. He mentioned in passing he had

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DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage.  Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact.  If I had gone over the data cap in those

Question

Sudden Bandwidth data increase

tl:dr: There may be damage to the outside cable, waiting on service ticket. There are multiple threads on this, but no actual solutions.We turned off/unplugged every internet device, and left the house for an hour. In that time Xfinity (and our Netgear router) showed we used 1 GB.We've been trying

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