Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (464.7K)
I would like to terminate my account and all services due to there's a big problem. ..
My old sister (63) is stalking me, harassing me, cyber bullying me, etc. It creeps me out so much. When you look at the time span and all the posts that my sister Kelly did on my individual account., it's bizarre to say the least. It's going on 20 years now that this loser will not get a life of her
Question
•
Customer Service
Can Not set up voicemail
I'm going to set up voicemail via Star 86 it says it is unavailable
Question
•
Network
Unknown charge
I was charged 143.50 today on 4/20 and I didn’t buy anything. I need this charge taken off my card and I want to know why you guys are trying to charge me on a random date so I won’t notice it.
Question
•
Customer Service
Thank you, I was able to locate the 'Direct Messaging' icon on upper right and submitted my message .
Bad experience trying to sign up for promotion
I just wanted to vent my frustrations with an ordeal I had to go through recently with a promotion for 5 year price guarantee through Xfinity. After ordering I was told to come pick up my equipment at an Xfinity store. Since I was on vacation I called customer service that I couldn't come in during
Question
Thank you for that clarification. NOW internet customers are not eligible for that membership program. The only option to have kept your membership status would have been if you had maintained at least one eligible product. I can check to see if ther
Messed up account
I have been with Comcast for years and am listed as a Diamond member. I currently have NOW internet but it is not recognized when I sign into my account to claim access to Peacock, it tells me I don’t have NOW service on the account. If I log into the NOW site it shows my service with the same accou
Question
@user_tm4axu I can’t log into my email [Edited Subject to remove personal information - email address] https://connect.xfinity.com/appsuite <----- try here. If that doesn't work, post back in this thread. https://mail
Can't Log Into Email [Edited]
I can’t log into my email [Edited Subject to remove personal information - email address]
Question
Voicemail
When attempting to set up voicemail box on my cell phone we get the message that it is currently unavailable.
Question
•
Home Phone Features
Home internet
Just turned up service but can get in have my own router/modem
Question
•
Your Home Network
Hello @user_0n8e8j Thank you for reaching out on our community forum. I know how important it is to make sure that your price works for your budget. I would love to take a look at options for you. Please send us a direct message with your full name
Retention
I want to lower my bill. I only have internet and price jumped up too much. I will have to go to food with better internet if you can’t bring my price down
Question
@user_lxk4oe It says I need correct credentials needed to get in [Edited Subject to remove personal information - email address] Where are you trying to "get in" at? If you've transitioned to Yahoo! Mail, you would use your @com
Email [Edited]
It says I need correct credentials needed to get in [Edited Subject to remove personal information - email address]
Question
Thanks. Yes, I paused it previously. An Xfinity tech came on-site yesterday and he recommended trying to resolve with factory resetting the device the alert showed up on, my tablet. The Asus Zen Fone was removed from the network and hasn't re
A unknown device is connected to my Wi-Fi
A ASUS Zenfone live is connected to my Wi-Fi and i don't know how. I've reset my password and Wi-Fi name and it connected back again. I can only pause it but i want it off my network because i don't know who's phone or device it is. Any help on how to get it off or figure out who it is ?
Question
Retention
I want to lower my bill. I only have internet and price jumped up too much. I will have to go to food with better internet if you can’t bring my price down
Question
•
Customer Service
So far, I've talked with several techs in direct messages. Connection just seems to drop out at any moment without notice or, while gaming, there will be a lot of lag. It seems also like high amount of connections and/or bandwidth usage starts causin
Annoying Internet Problems
Randomly, I'll experience packet loss where web pages will take a lot longer to load, messages sent from chat services will be dropped, and games will lag. I have my Unifi gateway hooked up to the modem doing routine pings to several DNSs and it will show spikes in latency, packet loss, and outright
Question
Hello again, I went through the troubleshooting process with a support agent, and I thought that we had identified the issue. I did not experience the issue when connecting to the TV via Bluetooth only to realize later that the audio drop was still o
Audio Droputs
Hello, I have random intermittent audio drop outs. I've replaced the set top box and HDMI cable and switched to a different HDMI input. I have a Karoke machine connected and it has no audio drop
Question
@XfinityJon no, only now internet.
Messed up account
I have been with Comcast for years and am listed as a Diamond member. I currently have NOW internet but it is not recognized when I sign into my account to claim access to Peacock, it tells me I don’t have NOW service on the account. If I log into the NOW site it shows my service with the same accou
Question
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
XfinityDuron
commented
11 hours ago
to the conversation:
0
0
Unknown charge
I was charged 143.50 today on 4/20 and I didn’t buy anything. I need this charge taken off my card and I want to know why you guys are trying to charge me on a random date so I won’t notice it.
Question