Official

Accepted

Unanswered

Advanced Filters

Search Results (456.5K)

Most Recent
Selected Most Recent

Hey @user_ikhbpl! Thank you for taking the time to reach out and I apologize for the experience. Here are two links that can help with you IP concerns:    https://www.xfinity.com/support/articles/correct-geolocation-data   https://www.

 to the conversation: 

0

1

local channels changed

I have Xfinity internet only, and I use Fubo and Peacock to stream my local broadcast channels. I live in Pittsburgh, PA, and have always received Pittsburgh-area local channels. Recently, all my streaming apps have started giving me West Virginia local channels instead of Pittsburgh, which means my

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

 commented 

3 hours ago

 to the conversation: 

0

0

Emails from today

I need an email that was sent today to [Edited: "Personal Information"]

Question

Is this the end of the discussion or is their going to be ongoing talks to try to get this resolved?

 commented 

3 hours ago

 to the conversation: 

0

0

Scripps just cutoff in the middle of a prime time program

WHat the heck is wrong with you people? You just turn off a station (Scripps ABC) in the middle of a prime time show!!!!!! ANd post some stuppid messasge saying you couldn't negotiate a reasonable price. Is thsi the way Trump is goign to eliminate broadcast TV ? By his rich buddiues buying the stati

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

 commented 

3 hours ago

 to the conversation: 

0

0

Internet outage

Im a work from home employee and there has been an outage every single day for the past 3 days. You guys are going to cause me my job ..I don’t understand the work that’s being done during work hours. Are you guys going to give me a job once I get fired from mine due to lack of Internet service duri

Question

user_9m978y We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. So the Community can have an understanding of your concerns, are you trying to add your Comcast.ne

 to the conversation: 

0

0

Help with mail on Apple desktop [Edited]

I recently switched phone service from Verizon to Xfinity/Comcast with the assistance of Ms.Elizabeth [Edited: "Personal Information"]. My phone service is working and I was able to get my e-mail on my phone up and running. However, I don’t know how to get my email on my Apple desk top up and runnin

Question

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

 commented 

3 hours ago

 to the conversation: 

0

0

Xfinity Now not working on xfinity.com

Deeply request.Xfinity now services\Accounts, be somehow linked to xfinity.com. As i would login to xfinity.com go to payment methods everything would load before.I was able to change anything, page would load again and say xfinity account does not exist.. I Don't want to pay more, just to be able t

Question

@XfinityAlfonso​ dmed, thank you!

 to the conversation: 

0

Refund

I canceled my mobile service in February and no longer receive any bills. When I checked my bank transactions, I noticed I was charged a vague amount by Xfinity Mobile. I was confused about why you still charged me even though my contract with you had ended. Please issue a refund. Thank you.

Question

Thanks for confirming those steps were taken. Do you have another device running iOS that you can test deleting a show?

 to the conversation: 

0

Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows

When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.

Question

Agreed. Abc is a normal station and we should not be cut off from that station. I hope this gets resolved soon. Xfinity customers are real unhappy

 to the conversation: 

0

0

Loss of ABC - Refund Expected

When will I receive a refund and or credit to my account due to Xfinity no longer honoring our contract by not providing access to ABC. I'm not going to purchase an antenna, Hulu or anything else. I am already paying you people for this network.

Question

Same here! CBS is a must have for us!

 to the conversation: 

0

0

Lost our CBS channel in Nashville in the middle of a show!

All of a sudden, we lost our CBS station in Nashville with some sort of lame explanation about contract negotiations. I have been a Comcast member for almost 28 years and have thought about cancelling several times as your monthly fees are so high. Guess it's now time to leave. AT&T just put fiber i

Question

@XfinityThomasB​ It only shows the Xfinity mobile eSIM, I previously connected briefly with a representative named Neha and she had me delete the eSIM and try to redownload it but it did not make a difference. She did inform me that it was appearing

 to the conversation: 

0

Global Travel Pass

I have purchased the global travel pass two days ago and have not been able to use it. I am currently abroad and have not had any service since I have been here. I have been trying to contact xfinity for support over the past two days and I keep getting the notification that no agents are available.

Question

Help with mail on Apple desktop [Edited]

I recently switched phone service from Verizon to Xfinity/Comcast with the assistance of Ms.Elizabeth [Edited: "Personal Information"]. My phone service is working and I was able to get my e-mail on my phone up and running. However, I don’t know how to get my email on my Apple desk top up and runnin

Question

10

2

0

How to turn off voice volume announcements

Every time I change volume settings I’m told what the new setting is.

Question

10

2

0

user_mq3e8e Thanks for creating a post. I'd love to help check the serviceability at your new place and set up the transfer order for you. As a note, please refrain from providing personal information in your post, as all users can see it. So we can

 to the conversation: 

0

0

Transfer Service

My current service is for [Edited: Personal Information]. I am moving tomorrow to: [Edited: Personal Information]. i need my service transferred to the new address in Atlanta. What do I need to do?

Question

Hello Ciecie106 thank you so much for taking time out of your day and reaching out here on our Community Forums! It is not abnormal for a final bill charge to shown for a closed or cancelled account, but we're happy to double-check things to ensure t

 to the conversation: 

0

2

Refund

I canceled my mobile service in February and no longer receive any bills. When I checked my bank transactions, I noticed I was charged a vague amount by Xfinity Mobile. I was confused about why you still charged me even though my contract with you had ended. Please issue a refund. Thank you.

Question

forum icon

New to the Community?

Start Here