Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (439.7K)
Yeah, I am still in the middle of waiting. 3rd tech visit and now they say that we need to wait a few days for local to go over them information. Then I can reach out and ask if it is checked and fixed again and tell them, yeah my ping is still twice
intermittent connections drops daily
I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are
Question
Good afternoon user_296dzo. I will be happy to assist you further. Just to confirm, you are able to watch this channel with no issue, correct? But when you go to this channel the interactive guide is not showing any information about what programming
spxvs
Why is it that my spxvs channel guide showing movie but no detail been like this for at least a week
Question
Demo phone
I have bought a Moto Edge 2025 from Amazon. The phone is limited, for example I cannot login with my own google account, I cannot tune the volume, bluetooth, DND, or set the phone in debug mode. Everything is failing with the message "limited by work policy". Upon attempting to remove the "work acco
Question
•
Customer Service
Cable is not working
I’m getting these two errors check the antenna cable connection or run program menu broadcasting I don’t know what either of those are
Question
•
Your Home Network
Hello maccamomof2 thanks so much for taking time out of your day and adding your voice to the conversation here on our Xfinity Forums! Since every customer situation is different, would you mind providing a bit more context for your concern? Is this
Executive/Corporate Customer Relations/Retention Team
I am writing to formally escalate an urgent concern regarding both a significant billing increase and repeated unresolved service issues. I have been a loyal Xfinity customer for over 14 years and currently subscribe to your full bundle of services — TV, Internet, landline phone, and mobile phone. O
Question
@user_q6kwyg Thanks for adding to the community. Can you provide more detail on your experience, and what happened to the number originally?
Old phone number back
I need my old phone number back. The guy at at Xfinity said he was out of region to convert it. Everyone keeps texting the old number and every account I have is set to that phone number
Question
Howdy user_cpz8ap 👋 I hope you're having a good week so far, and appreciate you stopping by our community forum with your concerns! Being able to access your previous statements at will is something we take pride in making easy for our customers, so
Statement history incomplete
My statement history page https://customer.xfinity.com/billing/services/statement/history shows links to statements from the current one back to "2024 Mar 23 - Apr 22", but the statements older than "2025 Apr 23 - May 22" cannot be displayed or downloaded; clicking the links does not open a new tab
Question
Good luck I've been a customer for 36 years and have gotten ZERO support for "loyalty" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Executive/Corporate Customer Relations/Retention Team
I am writing to formally escalate an urgent concern regarding both a significant billing increase and repeated unresolved service issues. I have been a loyal Xfinity customer for over 14 years and currently subscribe to your full bundle of services — TV, Internet, landline phone, and mobile phone. O
Question
@user_fe3db4 Thanks for adding to the thread. Follow the directions on this https://www.xfinity.com/support/articles/setting-up-auto-payments page to enable Autopay with your bank account. If it doesn't work, use a different device. There is somethin
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
Question
Yes this worked. Thank you! So I see MoCA is turned off. If I turn it on, I should be able to use the adapter in my other room without hardwiring one unit to the gateway?
Moca support with gateway xb8-t
I tired to call customer service, but that didn't go as planned as its almost impossible to get someone on the phone unless you tell the automated system you want to close your account, and ¯\(ツ)/¯. Anyway from research I see that my gateway has built in moca. I purchased moca adapters which I can o
Question
Caller ID not working
I recently had a change in service and now the caller ID does not show up on my TV. I have rebooted and refreshed the modem. I have gone in and verified Voice was on in the settings. Any suggestions to resolve this issue would be appreciated.
Question
•
Home Phone Features
user_fq5qel Welcome to our community forum! You've reached the perfect place to get help with your internet speeds and the critical error you're seeing in your modem's event log. Please send a direct message to Xfinity Support by clicking the ch
Speed does not match the plan
While I am paying for gig speed I have yet to see it on the speed test site. Yes I am using wired devices not WIFI to run the test. Also my owned modem was upgraded to the recommended by Xfinity ( Arris Surfboard S33) is showing critical error's. 02/19/2026 17:18:15 Critical Config File Rejected due
Question
I am also still running into this issue, not able to get the $10/mo discount because Xfinity says I can't add a bank account. It's been almost 4 months now with no resolution!
Unable to add bank account to set up as auto pay.
Hello - I have a Xfinity WiFi. I am facing issues in setting up AutoPay option via my bank account. The Xfinity portal does not give me an option to add a bank account under AutoPay. When I use the Bank Account option under New payment method, it shows me an error message stating that my Xfinifty ac
Question
Is my modem properly provisioned?
I recently upgraded my internet service from the 1.2 Gig tier to the 2 Gig tier. My account shows 2 Gig / 250 Mbps service. My (customer-owned) modem is locking upstream channels only up to 36 MHz, indicating low-split plant. My upload caps at ~40 Mbps and download caps at ~1.13 Gbps. This indicates
Question
•
Your Home Network
4k material skips horribly!
user_rro2ah
commented
4 hours ago
to the conversation:
0
0
Olympics USA 4K
New USA4K channels have shown up on my X1 (1362/63). Their content matches the Olympics content on regular USA starting Friday Feb 6. But, the 4K channels do not show the Olympic events on Feb 5, the first day of competition, even though they are on the regular USA program listings. Does that mean 4
Question