Xfinity Community Forum

We appreciate you reaching out here on the Xfinity community forums, user_6iohdo! Sorry that you haven't been able to regain access to your internet service after setting up that payment arrangement. Our team would be more than happy to look over the

XfinitySean

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13 hours ago

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Payment arrangement

Was granted payment arrangement But no internet service

Question

Thank you for letting me know @user_9s0olk. To qualify for the free line for a year when making a plan change it does have to be a new line, existing lines do not qualify. I do understand your frustration with this and I would be happy to look over t

XfinityAbby

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13 hours ago

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Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

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Can you please clarify how you got this to work? Once you logged into the Xfinity Streaming App, do you go to the "Live" section to find channel 1253? Because when I do that, the list of channels goes from 1243 to 1255 with nothing in between.

user_w7x1ht

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13 hours ago

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where can i watch the Detroit Tigers this year

Tigers have moved but don't know where

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It’s an existing line that I have with Xfinity. But the Xfinity rep told me that I could still get one unlimited phone line if I switched from By-the-Gig to Xfinity Mobile Select because it would be cheaper for me. So I made the switch based on the i

user_9s0olk

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13 hours ago

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Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

Question

Gigabit x10 (Gigabit Pro) availability inquiry

Hello, I'd like to request a site survey to determine whether Gigabit x10 / Gigabit Pro service is available at my home address in Gladwyne, PA. I'm an existing Xfinity customer interested in upgrading to the 10 Gbps fiber service. Could a member of the Digital Care team please open a ticket with th

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Customer Service

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Hey @user_zxlh0h=, Thank you for visiting our official Xfinity Forums Community support page. Were you able to successfully log in to your Xfinity Email by using the link provided by @Again?

XfinityDemitrius

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14 hours ago

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How to sign into my email [Edited]

There's nothing that offers me away to sign into my email [Title Edited: "Personal Information"]

Question

Is there a coax cable / coax wall outlet in the room that you want to.move it to?

EG

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14 hours ago

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WiFi relocate

Hello I think I need to make a appt for tech to come out and move my wifi equip to a different room. Unless I can just do it myself?

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have the same problem havent been able to sign in since last wednesday 5/13/2026

user_pztqso

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14 hours ago

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Cannot Log Into Email [Edited]

I cannot log into my email

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customer service to speak to a live person

I have no cell phone service outside of my home

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Network

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Hello @user_9s0olk, thank you for reaching out on our community forum. I understand it is very important to ensure your billing is correct. Was the line at n o extra cost a brand-new phone line or was it an existing line that you already had with Xfi

XfinityAbby

commented

14 hours ago

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Unresolved escalation with xfinity mobile customer service

How do I send a Direct Message to an xfinity Mobile Escalation Manager to resolve an ongoing issue with xfinity mobile billing? Five weeks ago, I was told that I would receive one free unlimited Xfinity mobile line for two years. So I signed up for xfinity Mobile Select. However, when I called xfini

Question

Batman_66 Thank you for letting us know that you were able to successfully activate your subscription. Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get

XfinityEmilyB

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14 hours ago

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Hulu/Disney+ Activation issues

No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us

Question

How many thousands of complaints do you have to receive before something, anything, is done to remedy this unacceptable service? After experiencing this password message for weeks it finally disappeared for a few weeks, yesterday it returned again. W

19regor39

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14 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

I was able to activate mine this morning. Try again if you haven’t lately.

Batman_66

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14 hours ago

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Hulu/Disney+ Activation issues

No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us

Question

Thanks for allowing us to help with your concerns today, user_f6l3vh. I am glad we were able to add the second name to the statement. You will see this reflected in the next statement online or through our Xfinity App. If you need anything else, don'

XfinityDilary

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14 hours ago

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Add name to billing statement

I need to add another name to my billing statement, as we both need a proof of address.

Question

Thank you for posting on our community forums, user_jhoyvx. At this time, Starz does not offer Xfinity subscribers free access to the Starz app. You'd have to purchase a subscription through Starz directly to gain access to the Starz app. Do you have

XfinityDilary

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14 hours ago

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Starz app

I can't get to the Starz app to watch their programming. How can I download it onto my tv

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What is the direct message icon?

user_rr57t5

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14 hours ago

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Customer Service Complaint

Whom can I speak to regarding a poor customer service complaint. I have the copies of thr chat log. The agent stated that they did not make derogatory comments. But recordings and screenshots do not lie. Whom can I speak to regard this. Just poor service.

Question

@XfinityChristy This link doesn't work, 404 error https://www.xfinity.com/support/articles/configure-apple-mail-with-comcast-email

19regor39

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14 hours ago

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why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

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We are paying for the sports pack each month that includes these channels in our packages or separately add on are we going to get a credit for loss of these two channel on out monthly bill?

user_b89896

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14 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Payment arrangement

Was granted payment arrangement But no internet service

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Customer Service

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Restore service

Restore service after disconnection

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Your Home Network

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