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@user_tn84uy, we are aware that this has been going on and our technicians are diligently working on getting services restored for everyone ASAP.

No internet, tv, phone

We had no issues after Beryl, yet lost everything on 7/17. We have power! The outage map tells me that it is weather related and will be fixed as soon as possible? What does that mean? Days? Weeks? I need to know so I am prepared to conduct my work.  It’s been 4 days. Do I need to get another

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user_vcxjeb Hey there! Are you still having issues? Our team is here happy to help over our Forums to improve your connection.   

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Firmware update for arris G34 and G36 modem/routers

Does anyone know when Xfinity will be pushing the firmware updates for the Arris G34 and G36 modem/routers (AR01.04 to AR01.05)? Apparently, this firmware update was released to the ISPs back in November 2023 but hasn't made it to the street yet.  This update was supposed to fix (hopefully) in

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user_e3125v Service interruptions are never a good experience for our customers, and we can help. Once you're in a service interruption, then our repair team is alerted of this, and will do the work needed to get it resolved. If service is currently

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Daily internet downtime

I’ve been having a consistent problem with internet going down every evening, very near 11pm. These outages usually last 5-10 minutes. Yesterday was also a bigger outage earlier in the evening. It is definitely not a home wifi issue. The cable modem shows the incoming internet connection is down. Ca

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@XfinityMarcos​ this issue is 10 days after Beryl!😬

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No internet, tv, phone

We had no issues after Beryl, yet lost everything on 7/17. We have power! The outage map tells me that it is weather related and will be fixed as soon as possible? What does that mean? Days? Weeks? I need to know so I am prepared to conduct my work.  It’s been 4 days. Do I need to get another

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Hello user_4uv203, I certainly agree it's important to have the full use of your phone, especially during an emergency, so I get why this is important. I'd like to help turn this situation around find a resolution. Have you already changed providers?

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No Mobile Network Coverage- Marietta Georgia,

For over a month now I've not been able to use my Mobile Data due to having no cellular coverage in the area. I visited the store yesterday and my cellphone worked just fine, however there is no resolution for this issue. I will be switching to T-Mobile because not having use of my phone for work an

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Hey there, user_34rurd, thanks for reaching out through Xfinity Forums regarding your email account. I know how important it is to have access to your email services. Are you only having issues with your email through Outlook? Are you able to get log

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help with an email

I have 2 Comcast email accounts. Both accounts download to my MS Outlook, but when I go online to Xfinity to check emails if I am away one of the emails will not download.  I get messages that the entered credential or authentication information does not work or are no longer accepted by the p

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xfinity support

Looking to see if i could get a new promo. My internet bill went from $55 to $91 overnight. I have been on a $55 plan for over 4 years (own modem, paperless billing) Checked the speed test on my PS5 and was 480mbs and bill says i can get over 900? Wifi is the same as ever There any new promo EXISTIN

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Daily internet downtime

I’ve been having a consistent problem with internet going down every evening, very near 11pm. These outages usually last 5-10 minutes. Yesterday was also a bigger outage earlier in the evening. It is definitely not a home wifi issue. The cable modem shows the incoming internet connection is down. Ca

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jackr1 If you need us to look further into this, then we can see what can be done. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "S

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Sports Team series recording on three different channels

Suddenly, my series/sports team recording for the SF. Giants is now giving me two other channels, both of which I must delete every time they play. Used to have something similar where they would also automatically record the Spanish language broadcast. Somehow that seems to have stopped on its own.

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@XfinityThomasA​  Thank you for your response. I have access to email thru two different devices, Google and Microsoft. I am unable to locate the emails in any folder, including the trash. I tried to restore deleted email but they just aren't t

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deleted emails

I had all emails that I sent to myself from Truth Social moved to spam folder then after I moved them back to inbox, they were all deleted. I did not move them, nor did I delete them. They are not in trash either. I would like an explanation to what seems to be political censorship on behalf of Comc

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Thanks for allowing us to help with your billing concern, user_be9cik. I'm sorry that the correct procedure on how to return the Wi-Fi Storm Ready was not provided. But I'm glad we were able to fix this once and for all. If you need anything else, d

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Billing issues - storm ready

Being double billed for the equipment since April. Have spend over 6 hrs on the phone with customer service without resolution or call backs as promised. Also have visited the store but they weren’t able help and told me to call customer service again. They did add notes to my account agreeing I wa

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Phone

What phone is on the Xfinity essential plan

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UPDATE 2: USA4K Ch 1350 now on Fire Cube 3 Stream app, too, in Dolby Vision.

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Olympics 4K, HDR, Dolby Vision, and Atmos

On Monday, NBC Sports announced there would be a 24/7 4K simulcast of USA Network coverage on Xfinity X1. And, the Xfinity support note on 4K UHD just added an Olympics section saying channel 1351 would provide a 4K USA network simulcast starting July 24.  Of course, USA network will only have

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Hello user_tn84uy, I can't imagine what you've been going through in the aftermath of the Beryl. I'm glad to hear you have power restored to your home, that's especially crucial this time of year with the heat. It's possible that although your reside

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No internet, tv, phone

We had no issues after Beryl, yet lost everything on 7/17. We have power! The outage map tells me that it is weather related and will be fixed as soon as possible? What does that mean? Days? Weeks? I need to know so I am prepared to conduct my work.  It’s been 4 days. Do I need to get another

Question

Did you update the password in Outlook after changing your Xfinity password, user_s6f7h7.  

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Outgoing mail SMTP not working

A few days ago my wife's email stopped completely on a PC using Outlook and on her iPhone. She changed her Comcast password. The web based Comcast mail portal works fine, but both Outlook and iPhone cannot send email. I have tried changing ports, authentication with no success. Currently these are

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Xfinity

I changed to Xfinity mobile year ago when they barely had any customers , and started their mobile service with a new iPhone 7+ . Paid for that phone and ordered an iPhone 11 pro max , eventually sold my iPhone 7+ to Xfinity and never got paid for (my) phone ($71)every time I’d call they’d give me t

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user_4g6wap - Oh no! Can you bring me up to speed on the troubleshooting steps you've taken already?  

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Xfinity rewards free Peacock subscription not working

I recently realized that I was able to redeem the free Xfinity Rewards Peacock subscription offer since my level is “platinum”. I started the process, and it shows the offer has been “claimed”, but I can’t get beyond that.  I did a live chat, and they told me I didn’t have Xfinity Rewards, and

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I’m having the exact same issue.

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Xfinity rewards free Peacock subscription not working

I recently realized that I was able to redeem the free Xfinity Rewards Peacock subscription offer since my level is “platinum”. I started the process, and it shows the offer has been “claimed”, but I can’t get beyond that.  I did a live chat, and they told me I didn’t have Xfinity Rewards, and

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user_g5rl63 -  Thanks so much for your feedback and joining us here on the Xfinity Forums. I hope you and your loved ones are safe after the storm You have reached the right place for help! I know I'd be reaching out too if I could not enjoy my

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Shotty Services

I have had Xfinity for two months, already hesitant because I have never had a good experience with Xfinity it just happen to be the only service being offered in my area. I have not had wifi almost the WHOLE month of July. The hurricane as almost two weeks ago and I still do not have service. This

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I am having the same problem here!

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Email access stopped working on all iOS devices

Monday, January 8 at around 10am, the email access for all my accounts across all iOS (iPhone and iPAD) stopped working for me and my wife's comcast email accounts. I can still get email on my Mac and can log into the web email to access email so it is not a password issue.  I reviewed the thi

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