Xfinity Community Forum

dmckaig Hi there! Thank you so much for using our Forums and for allowing our Xfinity Support Team the chance to connect with you. I appreciate you sharing your feedback about the recent changes to our Xfinity Member Benefits from the way they used t

XfinityJorge

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14 hours ago

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Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

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@user_65mbvk Thanks for confirming! I would continue to allow time for the return to be processed. We would be happy to follow up with you here in a week as well to confirm you have seen movement. If not, we can take a look into this for you. Feel fr

XfinityJeniece

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14 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

Question

Happy Friday user_82b35f and congrats on your new home! I appreciate you stropping by to let us know about the exposed line on the property, and we can definitely help you with getting it taken care of 👍Are you an Xfinity customer yourself currently

XfinitySeth

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14 hours ago

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Cable Line Removal

Hello, I recently moved into a new house and I believe there is an abandoned cable line on our property. I can’t tell for sure what the line was for, but it’s no longer connected to anything. Are you able to help me with removing it?

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Cable Line Removal

Hello, I recently moved into a new house and I believe there is an abandoned cable line on our property. I can’t tell for sure what the line was for, but it’s no longer connected to anything. Are you able to help me with removing it?

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Customer Service

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Xfinity forcing me to keep service

I have tried everything I can think of to get my services canceled. I will never use your services again. I am still being charged for services I have not used in months! I WANT THIS CANCELLED NOW!

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Customer Service

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I am unable to locate that info when logged into the Xfinity Mobile app. I keep getting an error message when I try to look up 'device'. I could see the new cell phone the last time I logged in, but now all I am getting are error messages. It just sa

user_65mbvk

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14 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

Question

Thanks for confirming those details, and I understand not wanting to be charged for both devices. It typically takes 7-15 business days for the process to be completed. Does the tracking for the device show delivered to the warehouse?

XfinityJeniece

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14 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

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Hello, I just checked online and it appears the return of my Samsung Galaxy 26+ cell phone that wasn't working properly has not yet been credited to my account. How long does this normally take? I do not want to be responsible financially for both de

user_65mbvk

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14 hours ago

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Return Label for Samsung 26+ Cell That Can't Hold a Charge

I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label

Question

Hi there, @Thegreyhearted. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your email and navigating the Xfinity Assistant for help. We can work with you here. So I have a clear picture, you are not

XfinityFrank

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14 hours ago

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Email Inbox

So I am trying to reach my email inbox to view my mail, the only problem is when trying to click on the link that says "check email" under the top right menu dropdown, or no matter what address I go to after I sign in it brings me to this page "https://www.xfinity.com/support/articles/account-email-

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lilrobc1, Hi there! We would surely miss your business. We are the right team to help. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page

XfinityGabriel

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14 hours ago

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Disconnect Service

I recently moved and I've changed internet providers. I'm trying to disconnect my internet service and I dont see any way to do that. I went to a store and they couldn't cancel it, but gave me a number to call. I called the number and the person on the other end was no help

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We never heard back from the local Comcast team. Unfortunately, it appears as though work proceeded without proof of an easement. Further, it appears they bored through our property and right through an invisible fence (the alarm alerting us to a bro

user_8sjtco

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14 hours ago

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Property Easement

Like many others, I am trying to communicate with Xfinity trying to find access to an easement Comcast claims they have on my property. I have gone through chat and provided my address information and asked for documentation, but all I get back is a question asking what services can I help you with.

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I am not planning to port my number to a new provider. I don't see how to cancel without transferring the number in this walkthrough.

user_qlsbjh

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14 hours ago

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Help canceling mobile plan

Hello, please advise on how to cancel my Xfinity mobile plan. Thank you!

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Member Benefits

What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i

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Customer Service

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Hey there, @user_94kxi9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with moving your services, it certainly is not what we want for our customers. I would be more

XfinityAdrienne

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15 hours ago

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Is Xfinity the worst company ever?

Hello - I cannot express enough how fed up I am with Xfinity. If I had a choice for internet service, there is zero chance I would remain a customer. But since I don’t, I’m stuck with you. A simple request to transfer service two weeks ago has resulted in nothing but frustration, about 10 hours of l

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Email Inbox

So I am trying to reach my email inbox to view my mail, the only problem is when trying to click on the link that says "check email" under the top right menu dropdown, or no matter what address I go to after I sign in it brings me to this page "https://www.xfinity.com/support/articles/account-email-

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Customer Service

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Disconnect Service

I recently moved and I've changed internet providers. I'm trying to disconnect my internet service and I dont see any way to do that. I went to a store and they couldn't cancel it, but gave me a number to call. I called the number and the person on the other end was no help

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Billing

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Is Xfinity the worst company ever?

Hello - I cannot express enough how fed up I am with Xfinity. If I had a choice for internet service, there is zero chance I would remain a customer. But since I don’t, I’m stuck with you. A simple request to transfer service two weeks ago has resulted in nothing but frustration, about 10 hours of l

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Customer Service

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Sometimes time is indeed the best healer, @user_wgk01. Did your contacts finally load up via outlook?

XfinityJustinM

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15 hours ago

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Outlook Problems with comcast.net email address

All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t

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Good afternoon user_kgkuqn. You have reached the right team. I will be happy to assist you further. I do have a couple questions for me to better understand the situation. Are you experiencing this issue directly through the Xfinity website? Or is th

XfinityJon

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15 hours ago

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Access online to Comcast email

I was able to access my Comcast email online last month but have not been able to login this past week. It tells me 400 bad request. How can I fix this?

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Hello @user_d0bm74, I understand how frustrating it can be to miss out on the current playoff series. It has been a while since hoops have been this good! Have you completed the activation process for the peacock premium service by following the inst

XfinityJustinM

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15 hours ago

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Peacock Premium addition

I was told that the above addition could access NBA games aired on peacock once activated. So far, every time I attempt to open a game, I am told I need to PAY for a subscription! How do we get this resolved promptly?

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