Xfinity Community Forum

Error code APPS 04036 when trying to connect to YouTube using voice remote

Other apps (Netflix, Prime) are working nornally, but for the last 3-4 days error code APPS 04036 pops up when I try to bring up YouTube. I have tried turning off and on, unplugging the box, and a system refresh.

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X1

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All email going to spam folder

Since yesterday all of my email is going to my spam folder. Even when I add an email address fo 'Keep', a copy goes to the spam folder even while one is in my inbox. I've disabled all of my filters that would send emails to spam. I normally use Outlook to filter but this happens even when Outlook is

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Email

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sporadically slow speeds on gig plan

I'd prefer to create a support ticket, but it looks like that's not possible through you website. I pay for gig speeds, and most of the time or connection is fine. Periodically, especially between the hours of 5-8pm, our speeds drop to < 10Mbps, making it mostly unusable at the times we want to use

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Your Home Network

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knightrap Thanks for confirming! I would be happy to take a look at the issue on our end to see if we can help. Can you please send us a Direct Message with your full name and your full address? To send a "Direct Message" to Xfinity Support: C

XfinityJeniece

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5 hours ago

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2 addresses on my account

My account is showing I have service at 2 addresses. How can I remove the other address from my account

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Hello @user_yd6bzz, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if differ

XfinityChelseaB

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5 hours ago

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Xfinity Gateway Not Delivered

I received an email stating that my Xfinity Gateway has arrived but I do not have it. Furthermore, I did not ever receive an email containing a tracking number or even through what service (FedEx / USPS / etc;) that it was being delivered through and so I have no way of seeing where the package was

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Okay, thank you for the information. I would be happy to look further into that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the

XfinityJohnG

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5 hours ago

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Xfinity app on all devices only records in real time will not record schedule when it’s set it doesn’t record

So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on

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Regional Sports Fee - Federal Fee??

I was just told on an Xrinity chat that the regional sports fee is a federal fee that has to be paid. This is flat out FALSE

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Channels and Programming

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kar_0808 Thank you for reaching out and explaining the situation. I’m sorry for the stress this has caused, especially with your child traveling soon. Having service restored quickly is completely understandable. I appreciate your commitment to

XfinityDilary

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5 hours ago

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Hardship Programs

To the Xfinity Support Team, I am writing to request assistance with my account. I recently had a payment arrangement that was voided due to a misunderstanding of the terms on my part. I attempted to resolve this via phone support, but unfortunately, the situation was not clearly addressed. I am c

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This post is marked as resolved. Thanks for counting on us here in the forum @user_4q5bb0

XfinityBenny

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5 hours ago

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cancel account

I moved out of my old apartment and need to cancel my service. Posting so that I can send a direct message to customer support. Thanks

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All programs…..!!!!!!

user_gahurz

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6 hours ago

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Xfinity app on all devices only records in real time will not record schedule when it’s set it doesn’t record

So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using on

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No next steps provided. I don’t think it’s a fraud issue. The other account is paying with their own credit card. It’s just our accounts were linked somehow. I can see all of their information and I’m assuming they can see mine.

knightrap

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6 hours ago

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2 addresses on my account

My account is showing I have service at 2 addresses. How can I remove the other address from my account

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Good afternoon @user_goiph5. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wa

XfinityRaf

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6 hours ago

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Cancel service

I want to Cancel service

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Thank you for reaching out here. I will be very happy to share that feedback about your experience from here. Was that interaction on a chat or with a phone agent?

XfinityJohnG

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6 hours ago

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Kervy’s Amazing

Kervy’s customer service is awesome. understood exactly what the issue was and resolved it with ease.

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Notification of Damage

NOTE: This message is for notification only, final determinations are pending. Xfinity sub-contractor performed cable work on my property. The day after they left, I had a major sewer back up, requiring immediate plumber assistance. The back up was caused by a broken city sewer tap. If the cable wor

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Customer Service

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I don’t see Xfinity support

user_yd6bzz

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6 hours ago

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Xfinity Gateway Not Delivered

I received an email stating that my Xfinity Gateway has arrived but I do not have it. Furthermore, I did not ever receive an email containing a tracking number or even through what service (FedEx / USPS / etc;) that it was being delivered through and so I have no way of seeing where the package was

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POP3 SSL handshake delay causing Outlook timeouts (0x8004210A) — IPv6 path appears slow

The following problem began for me at approximately 7:40 PM MST February 2, 2026 and persists today (February 3, 2026 4:00 PM MST.) Full disclosure - I had Copilot help with debugging this issue. After much work, it has arrived at a temporary solution for me. Below is the text that Copilot generated

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Email

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Hello @BKONDAS777, if you are still needing assistance with your request, we'd be happy to assist. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with

XfinityMarshante

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6 hours ago

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Cancel My Service

Hi, I also need to cancel my service.

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We had gateway modem delivered today and it’s not working.

user_yd6bzz

commented

6 hours ago

to the conversation:

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Xfinity Gateway Not Delivered

I received an email stating that my Xfinity Gateway has arrived but I do not have it. Furthermore, I did not ever receive an email containing a tracking number or even through what service (FedEx / USPS / etc;) that it was being delivered through and so I have no way of seeing where the package was

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Hello, user_50rq85. Thank you for choosing Xfinity and for taking the time to share your feedback. I completely understand how important your mobile device is, and I want to make sure you have the right information and support. While I’m sad to

XfinityThomasA

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6 hours ago

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Executive resolution concerning unlock of a replacement phone from Assurant

I have been a customer with Xfinity for many years. I purchased my current phone in 2021. In October of 2024 I had my phone replaced by Assurant due to damage. I am now changing to another carrier and neither Xfinity or Assurant will unlock my phone so that it can be used with another carrier. I was

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Coax from street pole to side of house

Am I able to request Comcast to run coax from street pole to side of my house for new construction? There is a conduit exposed right now that can be use but it will get buried. So hoping Comcast can run a drop from street pole thru the conduit? If so - what would be best way to request?

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Customer Service

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