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Cannot access email
We are former xfinity users who kept our comcast emails. All has worked well for over a year and we could access both of the email accounts We had with comcast addresses. Today we were unable yo access either a count through our Samsung email app on our phones, it kept asking for password, but would
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user_8s3u75 Hi there! Thanks for using our Forums and our team is here happy to help with your request. You're in great hands and to get started can you send us a DM with your full name as well as address? To send a "direct message" / "private m
Cancel my service
My name is [Edited: "Personal Information"]. I want to cancel my home internet as of yesterday 2/25/2026. Please process my request and confirm back to me at [Edited: "Personal Information"]
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Forum account not wanted I created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to unsubscribe option that I can find. Thank you in a
Forum account not wanted
I created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to unsubscribe option that I can find. Thank you in advance!
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Cancel my service
My name is [Edited: "Personal Information"]. I want to cancel my home internet as of yesterday 2/25/2026. Please process my request and confirm back to me at [Edited: "Personal Information"]
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Customer Service
Cancel service
I would like to cancel my service Affective April 1st 2026
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Sign-In and Account Management
user_b4hx5u You would just need to update the primary email on your account. To update the primary email on your Xfinity account, sign in to the Xfinity app or the Account and Identity page, navigate to Account settings > Xfinity ID and security,
I want to delete a Xfinity email address
I want to delete a Xfinity email address [Edited: "Personal Information"]
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Good morning, and thanks for reaching out to Xfinity Support. I would be happy to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located
Cancel my xfinity internet
I moved and I returned my xfinity Box I need to cancel my services so I’m not being charged every month for a service I’m not using
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Cancel my xfinity internet
I moved and I returned my xfinity Box I need to cancel my services so I’m not being charged every month for a service I’m not using
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Customer Service
@user_y8vod3 thanks!
Preparing channel lineup
Just turner tv on 15 minutes ago. All I get is preparing channel lineup
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user_y8vod3 Thank you for giving that a try! We are sorry that it didn't work. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necess
Preparing channel lineup
Just turner tv on 15 minutes ago. All I get is preparing channel lineup
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Pressed restart again but same thing happened. Preparing……
Preparing channel lineup
Just turner tv on 15 minutes ago. All I get is preparing channel lineup
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Thanks for reaching out to us and for the troubleshooting steps you've already taken. Let's take a deeper look at your account so we can get this resolved for you. To get started please send me a direct message including your first and last name and
Tv is stuck on preparing your channel lineup after rebooting
Tv is stuck on preparing your channel lineup after rebooting
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Ok, let's give it a few minutes and see if it pushes through.
Preparing channel lineup
Just turner tv on 15 minutes ago. All I get is preparing channel lineup
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Accepted Solution
Pressed restart but now again get Preparing your channel lineup
Preparing channel lineup
Just turner tv on 15 minutes ago. All I get is preparing channel lineup
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@user_jxq4fz Thank you for making us aware you're having internet service issues. I would be more than happy to review your account to see what we can do to fix this problem you're experiencing. Please send a direct message by clicking the chat icon
Service in Gainesville Georgia
Xfinity wi fi really [Edited: "Language"]. Looking foward ti finding a service that stays on. Our bill should be half what it is. Because half the day it doesn't work. They need to lower prices until they provide a service thats reliable
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@user_121234 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you
Refund
Xfinity charged me for internet services that were never activated and never used. I'm trying to get a refund for those services. Xfinity confirmed that there was no usage. They have given me different answers on the refund (giving me the run around instead of solving). First, I was told I'd be refu
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user_y8vod3 Hello! Thank you for reaching out to us here on our Community Forum. Is this your first time using this box? Can you please try removing power from the TV Box, then plug it back in? It sounds like it may have glitched and is stuck in the
Preparing channel lineup
Just turner tv on 15 minutes ago. All I get is preparing channel lineup
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Hello, @user_7lhby7! Thank you for reaching out regarding the changes you'd like to make. We'd hate to see you go, and I'd love to help in any way I can! Before we take this "offline" (if necessary), have you already attempted to cancel following the
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Cancel service
I would like to cancel my service Affective April 1st 2026
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