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Hi user_39zfhp, thank you for reaching out here in our Xfinity Community forum. We appreciate you taking the time
Using Lenovo tab m10 and trying to watch a show on Xfinity app
I have tried all suggested fixes to get Xfinity stream app to work on my Lenovo tablet and nothing has worked. Pay way too much money for the app not to work on tablet. I can watch videos on demand, but not live shows. What else can I do?
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i tried to reply to the message what happened?
military unlock
This is an extremely frustrating process! I am an active service member that has been permanently assigned to a station with no Xfinity coverage at Fort Irwin. We frequently get deployed for weeks in “the box” where there is no Xfinity coverage. I read on Xfinity policy that “Xfinity Mobile explicit
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Urgent technician request
My service is completely down, not degraded. I rely on this connection for critical medical monitoring. Standard troubleshooting has already confirmed a physical line issue. Please create an ER (Emergency Repair) escalation ticket or issue a Priority Dispatch to local operations.
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Your Home Network
Hello @user_rg34li and thanks for reaching out on our Xfinity Community forums! Good news! Fire OS 7.7.1.7 meets the minimum Fire OS requirement for the Xfinity Stream app. We’d also like to verify the exact Fire TV Stick model/model number, si
Fire stick not working
I have installed Xfinity streaming app on my fire stick Hd 1st generation running fire os 7.7.1.7. But I can’t access any recordings or live tv, all I get is a simplified menu that doesn’t look like the menu I get on my phone or other fire stick tvs. i took a screenshot but don’t seem to be able to
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Request for Executive Customer Relations Review – Multiple Service Issues
Request for Executive Customer Relations Review – Multiple Service Issue I am requesting assistance from Xfinity's Executive Customer Relations team regarding a series of unresolved customer-service issues involving my television, internet, and Xfinity Mobile accounts since April 2026. These issues
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Customer Service
Greetings, Covi! Thanks for reaching out to us with your seasonal hold cancellation request. Are you receiving an error message if you try to manage your seasonal date change here at XFINITY Manage Seasonal Plan?
Cancel hold /resume services
I have an account placed on a seasonal convience plan and I want it taken off so my service will work again. No one online, over the phone or in person at a service center has been able to manually adjust the dates or cancel the hold.
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Good afternoon FrusRated. I would be happy to look into your account concern further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon lo
Billing Issue
During the Thanksgiving 2025 promotion, Xfinity Mobile offered up to $1,100 off the iPhone 17 Pro Max with eligible device trade-ins. I enrolled two lines under this promotion and completed all required trade-ins. Although I received both iPhone 17 Pro Max devices, the promised promotional trade-in
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Hello user_j9062s, thank you for reaching out here in our Xfinity Community forum. We appreciate you taking the time, and we are here to help. Have you checked the Xfinity app to see if there are any service issues/interruptions in your area?
Router issues
Hello, my router randomly stopped working and I am unable to connect to the internet. I’ve tried unplugging it and plugging it back in but nothing has changed. It was working fine until yesterday afternoon when the router started to blink yellow and green. Not sure what could have prompted this but
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Hi please send someone out to remove the bees from Comcast’s pedestal. Thank you
Bees in Comcast pedestal
Hello, bees have made a hive in the Comcast pedestal. This is Comcast property. This is a health and safety issue. Please remove the bees asap.
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Hello @casagrayson, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further, as there is no other way for us to look int
Xfinity refused to send me mailing label to return a trade-in, and won't give me credit
I have spent over four hours on chat with multiple representatives and the issue is not resolved. I purchase two new iPhone 18 (one Pro, one ProMax) and was supposed to get credit for a trade-in. The Pro phone came, I activated it, and was sent a mailing label to return my Iphone Mini. Same transact
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Cancel Deletion Request
Please cancel my deletion request. Thanks, [Edited: “Personal Information”]
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Customer Service
@user_f2f4rq Are you getting messages to return equipment?
I am receiving what looks to be fraudulent text messages posing to be from comcast
I am getting text messages on my phone from a firm Harris and Harris saying they are trying to collect 212.76 on a debt I have for comcast equipment. Is this fraud? My account has no charges and no notices. Again the messages are all text message to my phone
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user_ii0gj3 I'm terribly sorry to hear about your experience and appreciate you creating a post to bring it to my team's attention. We can help submit a damage claim for the water and wall damage to be investigated further, and can also reach out to
Contractors for Xfinity botching installations
I recently moved to a new construction townhome. Prior to receiving service they have to run cable from the terminal box at the end of my building through conduit that runs into my garage. The contractor they sent to run the cable (not an Xfinity employee) didn't come prepared with the right tools.
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user_cw8lq4 Thanks for creating a post. I would recommend checking the recent bill statements to verify the current balance against the recent payments you have made. Was the double payment made to help clear a past due balance?
Automatic payment
I made a double payment this month and I just got something from you saying that you're going to take out money on the 28th why would you do that.
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Good afternoon user_eymcre. You have reached the right team, and I will be happy to assist you further. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “
Need help canceling an iPad Xfinity Mobile line without calling
I need to permanently cancel only the Xfinity Mobile cellular data line associated with my iPad. I do not want to transfer or keep the number. Please keep my Xfinity Internet service active. I have tried Xfinity Assistant and text support but have not been able to complete the cancellation. I need w
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Bandwidth is about 2/3 of what I pay for (1.2 gigs). There are daily T3 errors in the log: Event Log Clear Log Refresh Export Time Priority Description Sat Oct 10 03:10:24 2026 (Critical (3)) Started Unicast Maintenance Ranging - No Response r
Poor (high) signal levels
What can I do about this on my home network? Signal levels have been increasing over several weeks to the point now where all of the channels are our of spec. Nothing has changed inside my home. There are two splitters in the line. They have been there for over a year and have not been touched since
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Hi there @user_h4579d! Thanks for reaching out and letting us know about this. Could you let me know if the actual utility access panel itself is damaged or open, or if the issue is strictly with the paving around it?
Damaged paving around outdoor utility access panel
I need to report damaged paving around an outdoor Xfinity utility access panel in Oakland. Please invite me to message Xfinity Support privately so I can share the exact location and photo and request field maintenance.
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Why did my plan raise $35 with no notice
My bill went from $75 and some change to $110 and some change in one month with no notice what caused this the plan did not get any better
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Billing
to reach out. Have you tried the stream app on any other devices?
XfinityJeffB
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Using Lenovo tab m10 and trying to watch a show on Xfinity app
I have tried all suggested fixes to get Xfinity stream app to work on my Lenovo tablet and nothing has worked. Pay way too much money for the app not to work on tablet. I can watch videos on demand, but not live shows. What else can I do?
Question