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Requesting aerial maintenance ticket. Bucket truck

Tech came to my house and said tap is bad in the green box by road. I am requesting bucket truck to fix. I have called so many times and can’t get anywhere. Customer service has escalated it but nothing has been done in days. Been without internet for almost 5 days now. Need this fixed asap please.

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@XfinityShawn​ @user_zx6tmc Which company was this? Were you meaning @MichaelRyan ?

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6 hours ago

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comcast.net email

want to log into my comcast.net email

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Hi there, @user_qdnwuz! I am sorry to hear that your internet is not working after the line was changed outside. I understand that is a frustrating thing to go through. Is your service offline, intermittent, or slow?   I understand wanting to h

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Internet not working...again!

Internet is not working. A technician was out a couple of weeks ago and a new line was buried in my yard. Technician said it should be fine now and it is not. I'm getting tired of the poor Xfinity service and will begin to look at other providers if this problem isn't fixed soon. I tried the chat li

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Thanks for confirming. Have you completed any troubleshooting steps on your Fire TV?

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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@user_zx6tmc Which company was this?

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comcast.net email

want to log into my comcast.net email

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Hey there, @user_ysiod4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Peacock Premium activation. That typically occurs if you previously had services at a

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Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Gig Internet Service. I get the following message when trying to activate my Peacock Subscription. "Your Xfinity account is already linked to another Peacoc

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Concern moved here to the Customer Service help section.

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6 hours ago

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Xfinity came to install underground cable and left the internet not working.

Just moved to the area and got 1 gbps internet but was getting much less and it was unstable with frequent ping spikes. Tech came and recommended new underground wire installation. The team came and went and left the internet completely dead. The modem is blinking red and no matter how often it is p

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@user_6ok64d Just an FYI, everyone that responds here is a real human being.  No bots or AI here, although we might use macros for posting directions.  But, we are all alive!  😊

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6 hours ago

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AI CHAT BOTS and AUTOMATED RESPONSES, HIRE HUMANS

I understand that when there is an outage you want to prevent customers from overloading the lines with their concerns and complaints about when services will be restored. HOWEVER!!!!!!!!!!!!!!!!!!!!!!!! Forcing customers to be looped over and over again through these automated responses and ai chat

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The SiriusXM app is failing to launch again on my Xfinity cable. It was working successfully on June 30th before I replaced the Xfinity XB7 gateway with a new Xfinity XB8 gateway. Now when I launch the SiriusXM app, the “You’re entering a third part

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My SiriusXM app on my box stopped working

My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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6 hours ago

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False offer & misleading

I recently June 8th. Received a phone call from Alex, account supervisor, offering me $70 month for 5 years internet, with 2 months no charge. This is for a 2gig service. Yes sounds great! Notes were in the system, I also have the phone call recorded. No one wants to own it. Make sure you get everyt

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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6 hours ago

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Xfinity install no-shows

My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

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Internet not working...again!

Internet is not working. A technician was out a couple of weeks ago and a new line was buried in my yard. Technician said it should be fine now and it is not. I'm getting tired of the poor Xfinity service and will begin to look at other providers if this problem isn't fixed soon. I tried the chat li

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Hello I am having problems accessing the account to make pay me

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Payment due date for July

When will my payment come out of my checking account for July? Now mobile

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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6 hours ago

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Customer service is complete failure

Due to a recent storm my Xfinity internet is no longer working. The outside line is completely fried due to lightning. I work from home and rely on internet service unfortunately Xfinity will not solve this issue until a service appointment can be complete 10 days from the day we lost internet servi

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

6 hours ago

 to the conversation: 

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Anybody Have a Solution for: Your Xfinity account is already linked to another Peacock account.

I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Gig Internet Service. I get the following message when trying to activate my Peacock Subscription. "Your Xfinity account is already linked to another Peacoc

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@user_458d63 thanks for taking the time to post on our Xfinity Community Forums page. If it is a Comcast line it is something we can help with. You mentioned the line is coming out of an SNET box, have you reached out to them directly.

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Advise on how to contact for repair of outdoor wire

There is a wire hanging loose from area near “SNET” cable box. Appears frayed at end of wire and is approx 8 inches in length. Questionable unattached grounding wire which was damaged by weed cutter. Located on outside of garage in condo community. Please advise

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Need assistance scheduling a specific disconnection date

"Hello, I have tried calling and using live chat multiple times to schedule a disconnection date for my service, but the lines keep getting disconnected. I own all my equipment outright. I need an official digital support agent to help me schedule my final cancellation date via private message. Than

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