Xfinity Community Forum

Hi there @user_0gvqei thank you for reaching out on our Xfinity Community Forum about your cable line being buried. We are happy to assist. To get started, please follow the steps below to send a direct message. Please send

XfinityDemetrise

commented

4 hours ago

to the conversation:

0

U

Unburied Line - 3 months

It's been 3 months since xfinity installed our Internet but they said they had to come back to bury the line. They then installed & buried lines for 2 of our neighbors on the same street over the next month. The latest update is they are waiting for a permit. What's going on? We wouldn't have signed

Question

Hello @user_94zvdl Based on your images provided it seems like the proper credits for upcoming services got issued and whatever you see online would normally be the more accurate price in the case of credits and cancellations. But sometimes a bill is

XfinityMatthew

replied

4 hours ago

to the conversation:

0

U

Cancelled my service three weeks ago but still getting billed for the upcoming month

Hello, I cancelled my internet service and dropped off the Internet equipment at a local xfinity store on Feburary 14, 2026. I was provided with a printed receipt, but never received a confirmation email. Yet I received a new billing statement on yesterday, Mar 08, 2026 for "Services From Mar 13, 20

Question

This sounds like your switch over to midsplits. I took less than a day for me.

Aceq2jot

commented

4 hours ago

to the conversation:

0

U

Network Enhancement Work In My Area. How long does the work take?

I got this text: "Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 03/09. Work will begin early in the morning and our teams will work as efficiently as possible to finish within the day. You can expect service outages at .........

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when

Question

Hello @user_94hxx2 Sorry to hear about the missed appointments. We'd love the opportunity to check what got scheduled and make sure the proper job for a burial was submitted. Please send us a direct message with your full name and service address and

XfinityMatthew

commented

4 hours ago

to the conversation:

0

U

Burying cable

How can I get xfinity to get our cable buried? We have had 2 no show appointments. It’s been exposed for 4 months and poses a tripping hazard across our sidewalk and pool deck.

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Cancelled my service three weeks ago but still getting billed for the upcoming month

Hello, I cancelled my internet service and dropped off the Internet equipment at a local xfinity store on Feburary 14, 2026. I was provided with a printed receipt, but never received a confirmation email. Yet I received a new billing statement on yesterday, Mar 08, 2026 for "Services From Mar 13, 20

Question

U

Thanks for the response but this does not answer my issue at all. I am in range of the xfinitywifi, and before I try to connect there are 2/3 WiFi bars and it looks fine. When I connect, it says that xfinitywifi is not connected to the internet and t

user_s0tcmo

replied

4 hours ago

to the conversation:

0

U

Xfinity WiFi now pass not connecting

I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None

Question

U

After 2 weeks of trying to work through Outlook Support, getting nothing that worked or that I hadn’t tried already- and then leaving me hanging for days without a reply, I asked ChatGPT. It told me how to reset my email address for Outlook and I was

user_a5f55w

replied

4 hours ago

to the conversation:

0

U

Access denied

For Xfinity stream and xfinity apps, getting access denied messages

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Cancel service

We moved and signed up for Xfinity Internet at the new house. We need to cancel Xfinity Internet and Cable at the old house

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Cable line not accessible inside home

I’m moving 03/16 and need to transfer my service to the new address on that date. Xfinity is aware and has an order to activate it then, and I am told I can plug in my current equipment at the new address. The issue is, the cable is not accessible inside my home. I explained this to agents several t

Question

user_2c601a Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

commented

4 hours ago

to the conversation:

0

U

Make tech appointment

Need to make tech appointment

Question

U

Unburied Line - 3 months

It's been 3 months since xfinity installed our Internet but they said they had to come back to bury the line. They then installed & buried lines for 2 of our neighbors on the same street over the next month. The latest update is they are waiting for a permit. What's going on? We wouldn't have signed

Question

•

Customer Service

6

1

0

@user_8pj3pz You’ve come to the right place for help. I can assist you with making account changes. Can you please direct message me your first and last name along with your full service address so that I can assist?To do so, click on the chat

XfinityKei

commented

4 hours ago

to the conversation:

0

U

Request to Cancel Internet Service [Edited]

Hello, I am contacting you to formally request the cancellation of my internet service. I have attempted to do this through the website but was unable to find the option. Account Details: Name on Account: [Edited: "Personal Information"]Service Address: [Edited: "Personal Information"]Account Number

Question

@user_t72jrp Thanks for reaching out to us, we do apologize for any inconvenience you're having with your now mobile account. You've reached out to the right team to get this all resolved for you. To get started send us a direct message including you

XfinityOrlandoM

commented

4 hours ago

to the conversation:

0

U

I cancelled my now mobile and still been charged

We moved to another provider in December 23th, and Xfinity keep charging my card for my line and my husbands. NOBODY CAN SOLVE THE PROBLEM. I’ve been in Xfinity store 4 times, called at least 8 times and they are always addressing each other the solution but nobody do it. We can’t even access online

Question

Hi there @user_s0tcmo thank you so much for reaching out on our Xfinity Community Forum about Xfinity WiFi NOW pass issues. We are happy to assist. If you encounter connection issues, ensure you are within range of an Xfinity hotspot and

XfinityDemetrise

commented

4 hours ago

to the conversation:

0

2

U

Xfinity WiFi now pass not connecting

I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

0

U

Request to Cancel Internet Service [Edited]

Hello, I am contacting you to formally request the cancellation of my internet service. I have attempted to do this through the website but was unable to find the option. Account Details: Name on Account: [Edited: "Personal Information"]Service Address: [Edited: "Personal Information"]Account Number

Question

U

Burying cable

How can I get xfinity to get our cable buried? We have had 2 no show appointments. It’s been exposed for 4 months and poses a tripping hazard across our sidewalk and pool deck.

Question

•

Customer Service

3

1

0

Accepted Solution

Hi there, @user_5i64cq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that the service fee was not waived. Please be assured you reached the right person to a

XfinityRichard

commented

4 hours ago

to the conversation:

0

U

Waive Technician Fee

I received service on Saturday February 21st a got a new modem put into my apartment. I was told via direct message with @Xfinity Support that I would be getting the application fee waived, but I received my bill and $100 has been added to it (I assume for the fee as I have no other explanation). It

Question

U

Accepted Solution

Waive Technician Fee

I received service on Saturday February 21st a got a new modem put into my apartment. I was told via direct message with @Xfinity Support that I would be getting the application fee waived, but I received my bill and $100 has been added to it (I assume for the fee as I have no other explanation). It

Question

•

Billing

8

2

0

Hello @user_66rxn4 I am sorry to hear about your packet loss and connection issues. I appreciate you providing what you have tracked so far. We'd love to run a few tests on our end and if needed we can assist with getting an afternoon appointment for

XfinityMatthew

commented

4 hours ago

to the conversation:

0

U

Packet Loss on a regular basis

I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh

Question