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Request for Review of Seasonal Hold and Equipment Charges
Hello, I have been a loyal Xfinity customer for more than 20 years. Recently, I relocated from Hollywood, Florida, to Morrow, Georgia. On March 1, 2026, I contacted Xfinity to notify the company of my move. During that conversation, I was offered the option to place my account on a seasonal hold for
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Billing
X1 4K DVRs and Xi-6A Satellites Continue to Malfunction
The reliability problems with Comcast X1 hardware continue. I have made 6 Satellite replacements - including the replacement of a coaxial cable 4K DVR with a Satellite. Within a month I had to replace the satellite with another coaxial 4K DVR and now it's malfunctioning. A Comcast technician was in
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X1
bad E sim
my phones cell service stopped the store said it was an e sim card issue. they said they can't push a new sim to the phone because of an open ticket is preventing them from doing so. no ones seems to know how to get this problem resolved. I cant be in limo without phone service.
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Customer Service
user_76ypg7 Good morning, and Happy Saturday! We appreciate you taking the time to reach out to our Xfinity Forums for assistance with signing into your account. I can see how this would be a super frustrating experience. I'm happy to help you get yo
Signing in continually brings me back to sign in page
It did it like 12 times yesterday and I gave up. This is logging in from the main xfinity page. Also, I /never/ get the text SMS messages for the 2 factor. Email code does come through but takes like 3 minutes. I input the code and I'm back to signing in. Doesn't matter if I select "stay logged in o
Question
user_yrjxhv Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to assist you with the line that needs to be buried. When you can, please send a Direct Message with your full name and address. Here are instructions on
will you please bury my cable line?
xfinity put new cable line in my condo 7 weeks ago and never buried the cable
Question
will you please bury my cable line?
xfinity put new cable line in my condo 7 weeks ago and never buried the cable
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Customer Service
@XfinityRoberto I have followed all instructions to unpair and still cannot get my tv working. I need a tech at my location
Need to schedule a tech to come to my home
I have troubleshoot and I need a tech to come out since there is an issue with the connection on my tv.
Question
Internet not working?
Internet
I cant get my internet to work on my Xbox. I paid the back balance due and still my internet is not working
Question
user_zr3wdb We've heard of this happening previously, and it seems to be an issue that self-corrects after several days. In the meantime, if you access your Xfinity Email here, are you seeing the emails there?
email folders are missing; how to restore them?
All of my email folders are missing. They need to be restored. Help!
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user_z3uedc Thank you for confirming that information. It sounds like we just need to finish linking your new account. Are you able to login and select the old account. From there, you are going to follow the steps in the link I have shared. Please l
My new service account is not displaying on the xfinity app
When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha
Question
Hi user_uqy29x! Thanks for reaching out on our Xfinity Forum. We appreciate you being a customer with us. Just to be sure I understand, after you signed up for NOW Internet service, your Wi-Fi network name has been deleted, is that correct?
changing my network
I signed into NOW and when I did my home network was deleted. How do I get it back?
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@user_v1ta16 Thanks for reaching out to us and we do apologize for any inconvenience. Updating your payment information is a self-service option that you will have to do. Here over social media we can't take any detailed credit card or checking acc
LIVE AGENT
I have spent over 3 hours on the phone chatting with bots, and live agents trying to update a credit card. I have been hung up on 4 times (accidentally?) and still can not update my card. Now they have turned off my internet because the credit card needs updating. Xfinity is bar none the worst custo
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
LIVE AGENT
I have spent over 3 hours on the phone chatting with bots, and live agents trying to update a credit card. I have been hung up on 4 times (accidentally?) and still can not update my card. Now they have turned off my internet because the credit card needs updating. Xfinity is bar none the worst custo
Question
Yes the WiFi has been active since May 15
My new service account is not displaying on the xfinity app
When I log into the Xfinity app it is only showing the service I had at my old apartment in CO that is no longer active. When I try to “Link an account” and select my new address it just keeps giving me an error message saying I can’t do it. How do I actually speak with someone at Xfinity to get tha
Question
Yup! It's doing it again! Come on Comcast can you please fix once and for all?? This is so annoying that we have to spend time on this. We need a discount for our time spent!!! Can you summarize what has been done so it doesn
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
user_jjo4x0 Thanks for reaching out to us here on our Forums about the eSim situation for your mobile phone. You have come to the right place for help, and we would be happy to assist with getting this fixed for you. Can you send us a direct me
XfinityEricB
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bad E sim
my phones cell service stopped the store said it was an e sim card issue. they said they can't push a new sim to the phone because of an open ticket is preventing them from doing so. no ones seems to know how to get this problem resolved. I cant be in limo without phone service.
Question