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Peacock turns off
When trying to watch a movie on peacock after the commercials my entire Xfinity box goes off. Happens over and over and only when trying to watch peacock. I have to unplug my box to get it to connect back on. When I go back to peacock and try to watch again same thing....
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Xfinity Stream Website
Thank you. I sent a direct message to Xfinity Support as requested.
I made a change to my account online.
Hello, I made a change to my account online and received a confirmation number, but it does not look like the change was made. Looking for help
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Disgusting customer service
In addition to being on the phone for hours your customer service representatives even have the audacity to insult a customer of more than 50 years by asking them if they even know the meaning of the word " verification". I was speechless.
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Customer Service
Change recent plan. Remove smartphone
Change recent plan. Remove smart phone
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Customer Service
Hi Seth, thanks for the quick response. I'm not seeing any active Peacock subscription when I look at the link you provided.
Platinum Reward - Missing Peacock Activation Link
I am a Platinum member and do not see the Peacock Premium reward link in my account or rewards page. I've heard this forum is a good way to get help. Could someone help?
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Xfinity support
Platinum member, link for free peacock activation says I'm not eligible.
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Customer Service
Okay I appreciate the additional context! In that case I can definitely take a look at the account for you to confirm if any changes had been made 👍 Please send us a direct chat message with your full name, the name listed on the account (if differe
I made a change to my account online.
Hello, I made a change to my account online and received a confirmation number, but it does not look like the change was made. Looking for help
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Howdy user_ily6nv 👋 Right away I have to give you a big thanks for the years you've spent with us to become a Platinum member of our Xfinity Membership program! We infinitely appreciate that time you've spent with us, so I for sure want you to be ab
Platinum Reward - Missing Peacock Activation Link
I am a Platinum member and do not see the Peacock Premium reward link in my account or rewards page. I've heard this forum is a good way to get help. Could someone help?
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user_orh7b1 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
WORSE CUSTOMER SERVICE ON THE PLANET!
I called in because they want me to pay full price for the month, when I have documented text messages from them telling me my service will be out for half the month. Seeing as though I only got 15 days of service I should be expected to pay for only 15 days of service not 30. So the customer servic
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Switched from MB8611 to Coda56 Modem - Experiencing Slower DL Speeds - Modem Provisioning Issue?
Hello, I recently installed a new Coda56 modem (previously using a Motorola MB8611) and connected to my Asus AX86U router. Everything is set up exactly the same as it was except the modem and one setting on the router- I enabled using the 2.5gb port to use for incoming WAN. As of today I also update
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Your Home Network
I have not received the confirmation email yet. I first went into to change my plan, but I was not able to remove HBOMax. I did not give me the option. I started over and cancelled HBOMax first. Xfinity only offers the standard plan, this is why I ca
I made a change to my account online.
Hello, I made a change to my account online and received a confirmation number, but it does not look like the change was made. Looking for help
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Thank you @user_nt93x5 for that information, I can look further into your Xfinity Mobile concerns. Can you please send me a Mod Mail with your full first and last name along with your full service address so that we can assist you further.-Richard
URGENT – Unauthorized Line & Refusal to Unlock Insurance Replacement Phone – 4 Tickets Closed Without Resolution
To: Xfinity Mobile Executive Support / Legal Compliance Date: February 20, 2026 From: [Edit: Personal Information] I am writing to demand immediate resolution regarding an insurance replacement phone (Flip 4) that Xfinity is holding hostage due to gross agent error and policy violations. Despite fou
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Platinum Reward - Missing Peacock Activation Link
I am a Platinum member and do not see the Peacock Premium reward link in my account or rewards page. I've heard this forum is a good way to get help. Could someone help?
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Customer Service
Happy Saturday Brandonbaz 👋 Thanks for being an active member of our community with your post, and you're in the right place for help with the changes you made online 👍 After submitting your changes, did you receive a confirmation email or text mes
I made a change to my account online.
Hello, I made a change to my account online and received a confirmation number, but it does not look like the change was made. Looking for help
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WORSE CUSTOMER SERVICE ON THE PLANET!
I called in because they want me to pay full price for the month, when I have documented text messages from them telling me my service will be out for half the month. Seeing as though I only got 15 days of service I should be expected to pay for only 15 days of service not 30. So the customer servic
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Customer Service
user_1accmb Here is a link that may be helpful regarding our transition https://www.xfinity.com/support/articles/yahoo-email-migration-overview. Hope it helps!
I need to speak with a tech concerning my email
I cannot send or receive emails and all of my emails since August of 2025 has disappeared
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Hi there @dave_k1 are you still having trouble at this time? We recommend starting hereto make sure you have the right settings. Please let me know if this works for you or where you are running into issues.
change email from pop3 to imap
I currently have pop3 as the email interface using outlook 2021. Downloads work fine, Up loads do not work 90% of the time = about 1 in 10 get through. The error code is 0x800CCC0F. I thought if I changed to IMAP it may work better but no matter what I try it never changes the result. No IMAP email
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Hey there, @user_8s28oh! Thanks for posting on our XFINITY Community forum. It is always great to help family members enjoy the most of their service plan and benefits. Please be reminded that sending unsolicited Direct Messages to an Official Employ
Bulk cable upgrade
My family member is in an apartment building with a bulk cable and we'd like to upgrade his tier so that he is able to watch his beloved Cubbies on Marquee network. Can we do the upgrade?
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Hello @user_uegx0m, thank you for the screenshot. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look in
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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user_onufcj Thank you for reaching out! I would recommend clearing your cache, and cookies for your web browser. Then try the activation link again, ensuring you are signing in as the Xfinity Primary user.
XfinityMartyR
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Xfinity support
Platinum member, link for free peacock activation says I'm not eligible.
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