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Hello I did talk to the manager where I purchased the phone about the situation, but he said it been done so nothing he can do to help me, basically he allows his employees to fraud people. Period 

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Xfinity employee fraud

I open a mobile line with a trading in my old phone, promise I will receive shipping labels in the mails to returning old phone for credit, been waiting but no label, go back to the branch and find out there is no trading is made with the new phone purchase, and nothing they can do. Now I have to pa

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@XfinityDena​ Hello. I have not called in since the tech came to our house. He said there was nothing they could do and when the work is done, things will be back to normal. I don’t think it’s very professional or courteous to leave folks with no WiF

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Service Issues since 3/24/26

We were notified prior to 3/24 that Xfinity would be doing "upgrades" to our service area. Since that day, we have not had consistent access to our cable or wifi. Every day, we can only choose one cable channel - 1. At the same time, our wifi is up and down, which means our streaming services that w

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@user_oizesj​ oh it’s still not fixed. Their “engineers” have been working on my ticket for three weeks. Have had me try all sorts of things, nothing to do with my email address or user ID, which I knew from Day 1. They finally got my account re-pro

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PEACOCK - Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.

I have been stuck with this error message when I try to access the peacock subscription activation. By way of context - I had peacock for free with my xfinity internet plan and that was still valid though 2/27/2027 - peacock worked fine with that plan until three days ago. Three days ago I "upgraded

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billing discount

Hello, I would like to ask about my recent payment. It seems that the discounts for paperless billing or AutoPay were not applied to my bill. Could you please clarify why these discounts were not included in the payment? I have both paperless billing and AutoPay enabled on my account. Thank you in a

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It's actually not double NAT when you DMZ. It just introduces an extra hop outbound. All internal services or port forwarding works on your own router. Of course it's DHCP wan anyway but it works. If we could buy a static or get provided one, this wo

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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refund check

Please send me a refund check to my home address instead of the unwanted debit card.. Thank you.

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@XfinitySeth​, message sent via the link provided.

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rewards

We've been Xfinity customers since 2002, first for three years in Albuquerque, NM then for the past 20 1/2 years in Gig Harbor, WA. We recently moved to Newcastle, WA and kept Xfinity services. I realize that a new account number was made with each move; however, I do not understand why we lost all

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@XfinityVictor​ Thank you I will do that. =)

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I need to get in touch with someone in regards to billing

The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is sa

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Nope. Their gateway device must be used with their ONT. They use the (DPoE) Docsis Provisioning over Ethernet protocol within it for management and authentication purposes. Google for more info.

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5 hours ago

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ONT modem

1 year ago (May 13, 2025 to be exact) Xfinity connected my newly built home with fiber. I was set up with an ONT modem (The Nokia NKFN11AEL model 3FE48103AAAA) to be exact. It then runs to the classic Xfinity white tower router. I was hoping to just have one unit, even it is a self purchase. I can N

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Hello user_wxyfpi! I know how important it is to have access to your email at all times, so I'm sorry to hear about the trouble you're experiencing with it. Luckily, you're in the best place for help and I appreciate you stopping by our community 👏C

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Looping - Cannot access email

I feel like I'm looping in circles after signing in, but when I click to check my email, it loops back to the "landing screen". I see many have gone through this before, with various methods of corrections. Here is what I have done thus far - cleared browser cache, changed password, 2 different veri

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Thanks again for taking the time out of your day @TheDaniBanani, to be a part of our Xfinity Community Forum. It was a pleasure assisting you with your account review, don't hesitate to reach out in the future with any new account concerns or questi

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Looking to lower my internet bill

I need help looking at options to lower my internet bill.. The build your custom plan never loads for me to try and see what else is available. I'm frustrated with how expensive it has become and would like to know if there are any other options, as I regularly receive offers from other companies wi

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Sorry that you're not seeing it! What do you have in the top-right corner?

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Xfinity Truck Driver Reckless Driving

From behind me to in front of me, he was cutting everybody he sees and was driving extremely dangerously. We weren't going slow on the highway and he was swerving in between cars and nearly hit me and ran off at an exit. [Edited - Personal Identifying Information]

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I totally agree with this. I am tired of not being able to watch ABC and all of my favorite shows and news.  They have the best news.  I may be forced to look for something else besides Xfinity if this is not resolved soon.  

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When will ABC stations be reinstated?

I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont

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@XfinityNatalie​ Don't want double NAT. It's a deal breaker for me since certain things I use won't work correctly unless there is just one NAT to traverse. Guess I'll just limp along on my XB7-T and 1gbps service 🙄

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

This just happened to me as well at the 1641 Market St Suite 100, Denver, CO 80202 location. Went in to pick up my internet kit and the manager Andrew insisted I change the SIM in my current phone or get a new phone for the 1 year promotion. I told h

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Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?

Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h

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Thx for your reply. The filter categories "content" or "attachment" do not work for selecting specific types of attachments.

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filter rule for attachments

Is there a way to create a filter rule that moves emails to a folder if they contain a specific type of attachment (e.g. .gpx)?

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@XfinityNatalie wrote;​ This creates double NAT, but it can still work depending on your setup.  Not really. "Create" is not the right word. What other choice is there ?? It's a definite double NAT if you don't. It's an effective workaround /

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5 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

Question

Hello user_728a89, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. I want to try to assist you, but I will need some information best kept private.  Please send our team a direct message with you

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Big Time Help Needed for 30 year client

Mobile Service Totally Messed Up My cell phone account keeps showing up under my soon to be ex wife's name, despite considerable time and effort on both our parts to change. We have had service on Internet about 30 years, and cellular serve probably 15-20 years so a lot of interrelated. Our divorce

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