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I’ve spoken with multiple agents about this and have asked several times for follow-up. A damage complaint was filed, and I’m still being completely ignored. The initial installation caused over $1,000 in damage to a brand-new custom window. This was
property damage during install, unable to close window
During the installation, tech cut the wire going into the basement and drilled through a window which will not close now due to the wire. It poses a safety and security issue as I cannot lock that window. It also provides a weather related issue that I cannot close the window and the holes are open
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Need a contact for info
My monthly cost continues to increase exceeding my budget. I recently contacted Xfinity to discuss options and costs. I made it clear at the onset what information I needed. After 40 minutes the Xfinity representative stated they were in Sales and could not provide me with costs. They also offered I
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Customer Service
Out of the blue, I started getting incorrect password pop-up dialogs on my iphone when it was trying to auto connect to the xfinity wifi hotspots.
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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Cant connect second device wifi pass
I'm trying to connect a second device but it keeps saying incorrect email or phone number which I don't know what other email or phone number I would have used but the one I provided and now I'm locked out of attempting to log in anymore
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Sign-In and Account Management
user_jjpvh7, I didn't send the reply above, but I believe my teammate was specifically referring to the auto-connect feature.
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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@user_oldmic I am almost at 1 month with no service. Initially I switched in July and was fine till beginning of February when my phone pushed a software update. May I ask what phone did you bring to xfinity I have the S22 Ultra. Unlocked from Att t
I need a tier 2 specialist
Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) Activation Method: eSIMThe Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la
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Need the temp Comcast cable buried in my yard.
Need the temp Comcast cable buried in my yard. Have had some people out to do the work but it never got buried.
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Customer Service
I was advised to try setting up using a different email from the one used with Xfinity and it worked
Unable to activate Peacock Premium
I recently moved homes and transfered my Xfinity gig Internet successfully. But unable to get any Peacock Premium content. I have called customer services seve to al times and no resolution. I hit activate button and then "manage subscriptions". The page that opens is various streaming plans (that r
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@EG terrible, had a good technician out last week they found water in the tap / node. Today a line tech came by this morning, now they made it even worse after "repairs at the node". Packet loss is way higher now. About to honestly cancel my xfini
Packet loss starting at hop 2 through end destination.
I have been experiencing a lot of packet loss starting from hop 2 through the end being google dns 8.8.8.8 or a comcast server that's a few hops further in the chain verifying its something on there network side / local node. Using ping plotter to verify, and CMD prompt pings to verify packet losses
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@niftyneedle Thanks for adding to the post. Page three of the monthly statement, helps break down the specific charges, and what they're for. Sports and broadcast fees come from the local stations, and are required for cable TV. Us here on the forum
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
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@Aqua1ung What troubleshooting steps have you tried so far like resetting the modem or checking the cables to ensure they are finger tight?
Why so many "No Ranging Response received - T3 time-out" daily events in my modem log?
Getting Internet disconnections several times throughout the day, and it so happens that they coincide with "No Ranging Response received - T3 time-out" events in my modem's log. Modem is an Arris Surfboard S34. How can this be fixed?
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user_g10wgh Thank you for reaching out! We would be more than happy to check for Xfinity serviceability to your location. Now that you have made a post, you should be able to send us a direct message. To send a "
Serviceability request
I'm trying to get a serviceability as well I tried to find the chat you mentioned But I'm not seeing it.
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Greetings, user_95sb4l! Thanks for knocking on our XFINITY Community door. We are sorry to hear you are having an issue with trying to activate your subscriptions. Can you please try to log in using a private or incognito window to bypass cached data
No subscriptions working - please help
I am a new customer of Xfinity 1G internet plan that comes with Peacock And Disney+ subscription. My monthly statement shows so. Except that none of my subscriptions are active. Nor is there any way to activate them. xfinity customer service is sleeping on the complaint. There never was any “activat
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Serviceability request
I'm trying to get a serviceability as well I tried to find the chat you mentioned But I'm not seeing it.
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Customer Service
Thank you for choosing Xfinity and for joining us here on the Forums, user_3jeokm. If anyone’s deciding between using their own equipment or an Xfinity Gateway, I alwaays recommend going with the Xfinity Gateway for the best overall experience.
NAS with Xfinity Gateway?
I want to add a NAS for remote data access and backups for a PC and MacBook, as well as mobile devices. I’m considering the Synology or UGreen, but am open to other brands if they work well with the Xfinity network. I also have a Linksys mesh if that makes a difference.
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I am a senior and all this seam confusing, I see a video fee which I do not know what that is for and seemingly 2 programming fees and I do not want sports. So why am I being charged all this. I am 79 year old and would like to keep the bill at a mi
What is “ Video Price” on my bill
What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?
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When you say: "Additionally, the feature is not available for Android 10 and below or on iOS devices with different carriers" So if you have xfinity internet, and an iOS device with t-mobile service; then access to the xfinity wifi network when outs
user_jjpvh7
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5 hours ago
to the conversation:
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Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone, I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message: "You don't have access to Xfinity WiFi hotspots." This is confusing to me because: I'm a Gold tier member I have a 1 Gig Internet plan My account should be eligible for Xfinity
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