Xfinity Community Forum

Give us back WPTV .... please !!

user_q6xbxn

commented

11 hours ago

to the conversation:

1

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

New service

I want to add cable to a second home on my property.

Question

•

Customer Service

9

1

0

Xfinity email

I received an email pretending to be from xfinity. Said xfinity email was going away April 14th and wanted me to click on something to upgrade. I didn't click on anything. I have heard that xfinity will be no longer support Xfinity email but don't know when. My question is, when is Xfinity email goi

Question

•

Getting Started

6

0

J

Yes, multiple browsers, clearing cookies/cache and private tab. None work

jskracht

commented

11 hours ago

to the conversation:

0

3

J

Unable to start a live chat session

Xfinity assistant has been saying this for the last 2 days on many attempts and testing/calling points me endless back to the assistant "Unable to start a live chat session. Please try again later. Live chat ended."

Question

Hello @jskracht thank you for reaching out on our community forum. Did you attempt to clear cache and cookies or try another browser?

XfinityAbby

commented

12 hours ago

to the conversation:

0

J

Unable to start a live chat session

Xfinity assistant has been saying this for the last 2 days on many attempts and testing/calling points me endless back to the assistant "Unable to start a live chat session. Please try again later. Live chat ended."

Question

Hello @user_pyy5lq thank you for reaching out on our community forum. Were you able to activate your modem in the Xfinity app?

XfinityAbby

commented

12 hours ago

to the conversation:

0

U

New router

New router is showing secured but no internet

Question

U

Cancel Netflix

How do I cancel Netflix?

Question

•

Non-X1 Service

7

0

U

please return NBC and court tv

user_ua3fa5

replied

12 hours ago

to the conversation:

0

U

NBC

Please return NBC to our programming!

Question

I do hate to hear that no one was able to help you with your concerns, have you done any troubleshooting with your internet?

XfinityDuron

commented

12 hours ago

to the conversation:

0

6

U

Horrible Customer Service

I have been on your customer service chat and have called in to customer service asking for support twice and have been hung up on twice. How is this even customer service?? How can a customer get to a SUPERVISOR or an escalate an issue when your service hangs up on a customer. I have been dealing w

Question

U

Why is wptv is not working on comcast I like that show with today show and my mom likes Saturday night live

I miss wptv news channel 5 with the today show and Saturday night live

Question

•

Xfinity Compliments

19

1

0

We are happy to do some digging for you if you like. I will be honest, I cannot promise a different answer; but we are willing to try. Please send our team a direct message with your full name, the name listed on the account (if different), and the

XfinityJeffB

replied

12 hours ago

to the conversation:

0

U

Xfinity system suspends early?????

Evey time i get an extension to pay the date given is not honored suspends my mobile service one day early! What is going on??? This happened 3 x and last time i called to check what time of day i would get suspended. Rep offered new plan i DID NOT ASK FOR but system suspended my service before paym

Question

U

Sick of Comcast pulling channels and networks

I am sick of paying over $320 a month for internet and tv so I can see channels I want to see, like Altitude and local channels. We went THREE YEARS before our Denver Nuggets and Avalanche could be seen on Comcast and now you have cut off ABC. I’m missing American Idol and AGAIN NBA playoffs are thr

Question

•

Channels and Programming

15

0

user_v8qc55 Hello, are you still having distortion issues?

XfinityVictor

replied

12 hours ago

to the conversation:

0

U

Pixelization since new router box installed

An Xfinity tech installed an upgraded router on 10/23/2025. Since then my TV picture has frequent and intermittent pixelization issues. Voice and Internet are working fine. All cables have been checked and several restarts performed

Question

U

It's now been TEN days without the Scripps channels. Does Xfinity Comcash really care about its paying subscribers? Apparently not. Yes, there are other ways to access the various Scripps channels, all of which cost money (s

user_656bf7

commented

12 hours ago

to the conversation:

0

E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

U

Horrible Customer Service

I have been on your customer service chat and have called in to customer service asking for support twice and have been hung up on twice. How is this even customer service?? How can a customer get to a SUPERVISOR or an escalate an issue when your service hangs up on a customer. I have been dealing w

Question

•

Customer Service

10

1

0

@user_u1gfkl Have you had a chance to see if any of those troubleshooting tips apply ?

EG

commented

12 hours ago

to the conversation:

0

U

Frequent outages

My WiFi frequently drops day to day, on no regular cadence. When I use the troubleshooting chat I just get the boilerplate "Try unplugging your router and plugging it back in" which works until it drops again a day later. How can I get better support for this issue and a more permanent fix?

Question

J

Unable to start a live chat session

Xfinity assistant has been saying this for the last 2 days on many attempts and testing/calling points me endless back to the assistant "Unable to start a live chat session. Please try again later. Live chat ended."

Question

•

Billing

11

2

0

user_eitpuz We appreciate you reaching out to us over our Xfinity Community Forums. We would be more than happy to help get you pointed in the right direction. Could it be possible the local team will be back to finish up the work, or does it ap

XfinityMartyR

commented

12 hours ago

to the conversation:

0

U

Utility Box

They changed out the utility box in our backyard today. They left dirt all over our yard. They also left the new box uncovered hours ago. I need a technician to come to the yard for the box and to get rid of all of the mud they dug up and left.

Question

Since we're speaking on a public forum, we wouldn't have access to your account details. We truly appreciate you providing those details user_uk9zl6. I'd like to look deeper into your issue. To get started, send a Direct Message to "Xfinity Support"

XfinityQuemekia

replied

12 hours ago

to the conversation:

0

U

Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

Question

U

New router

New router is showing secured but no internet

Question

•

Customer Service

8

1

0