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Live TV pausing & glitching
I got a new Xfinity box a couple months ago...Xi6-A...& have had constant problems with the live TV picture freezing, sound not working or taking time to catch up, etc. If I change the channel & then go back to the original channel, things start working correctly for a short time.
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Channels and Programming
@user_euihyh Thanks for reaching out to us regarding your TV service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and comp
Xfinity technical support
I am trying to resolve an issue with my parents tv not tied to my xfinity app account. Tv won’t advance past welcome screen
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Hello user_0co55d thanks so much for taking the time to reach out here via our Xfinity Forums! Accounts sent to collections are closed accounts, on the report you saw, does it provide any contextual information such as an account number or reference
Collections
I received a message that my account is in collections on credit report. But I have paid on time so I don’t understand.
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Yes we unplugged everything and waited. Upon reconnecting, still won’t advance past welcome screen
Xfinity technical support
I am trying to resolve an issue with my parents tv not tied to my xfinity app account. Tv won’t advance past welcome screen
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Report damaged utility box in yard
The utility box in the yard at 852 Woodduck Drive, Woodbury MN has been damaged. How do I report this to Xfinity?
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Devices and Equipment
Good evening @user_euihyh. Have you done any manual resets on the box?
Xfinity technical support
I am trying to resolve an issue with my parents tv not tied to my xfinity app account. Tv won’t advance past welcome screen
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American Sniper for one. I don't remember all the previous ones And the GrubHub gift card
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
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Xfinity technical support
I am trying to resolve an issue with my parents tv not tied to my xfinity app account. Tv won’t advance past welcome screen
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Customer Service
Hey there, @user_bzbkbi, thanks for reaching out through Xfinity Forums regarding your account. I understand how frustrating service issues can be, especially when you are trying to game. We are happy to help with troubleshooting your connection. Hav
High Latency and Transatlantic Routing Issue to Game Server (Albion Online)
Hello everyone, I am experiencing severe latency spikes and connection drops while trying to connect to a specific game server (live01-win-01.dc02.albion.zone). I ran a traceroute and noticed that my traffic is taking a massive detour and failing at the destination. For context, I am on the Internet
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Disgusted with xfinity
Called 3 times tonight and still don’t have a solution to my problem. I need to have temporary internet access at another location for the next 2 days to do my work. I pay for xfinity every month at my primary residence for over 10 years or longer now. First person I speak to is confusing and doesn’
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Plan
Trade-in case marked "resolved" with no credit applied, "empty box" claim disclosed only after the fact
In February 2026, I initiated an upgrade on my Xfinity Mobile account and shipped the trade-in device (iPhone 13 Pro Max) on March 2, 2026 using the prepaid USPS label provided by Xfinity Mobile. USPS tracking confirms delivery to the Assurant PO Box in Lewisville, TX on April 3, 2026. No trade-in c
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Devices
Collections
I received a message that my account is in collections on credit report. But I have paid on time so I don’t understand.
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Billing
Are you trying to activate the subscription through xfinity.com/yoursubscriptions?
Peacock Premium Error
I am trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity
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Hi user_msl3r7, thanks for reaching out here on the forums! I'm a huge fan of The Office and a lot of other shows offered on Peacock, so I'm that you're not able to get access. To get a better idea of how to help, are you running into login errors (i
XfinitySean
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12 hours ago
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Peacock
Unable to sign in to peacock
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