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thx, i sent the message to xfinity support
today's xfinity free movie reward, lord of the ring:fellowship of the ring extended edition, redeemed as theatrical edition instead?
Claimed it and got the regular edition instead, which i already had. Apparently other people had same issue. Anyway for you guys to fix it? Thx
Question
10/10 Service from Leonard at the Christiana Mall Store!
I’d like to recognize Leonard, a Sales Consultant at the Xfinity Store in the Christiana Mall in Delaware, for providing 10 out of 10 service. He helped me get my Xumo stream box sorted out and walked me through signing up for Xfinity Mobile.After struggling to get things resolved over the phone, I
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Xfinity Compliments
I understand needing to make sure that this is resolved with work and your parents appointments. The time is set by the person in charge of the work. We do our best to provide an accurate estimated time in our notifications. You will get notification
Xfinity outage just in my home
No internet for 12+ hours. Trying to reach out to agent to understand the no issue but no one picks. App shows ETA for restoration 8 hours from now but how do I know it will be done. Need to understand what is happening.
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The awful Xfinity TV app update that everyone's complaining about seems to affect only smart TVs. It may not affect other devices. You can only try it and see.
App update
App updated on Samsung tv. Unable to locate tab for favorite channels. Other tv is not updated and still showing favorites
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@XfinityJeffB This is the start of the message I got after following your steps: "Hello! As a reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. P
Help with mobile plan ordering
Hello, I've been trying to start a mobile service with Xfinity. Once I start the process, I end up needing to verfiy my identity, but once I provide valid documentation to the authenticator, it fails to verify my identity and cancels my order. This has happened to me multiple times and I'm unsure ab
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The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
Home Service is not landline any more
i've always had the Infinity bundle with "Voice." If I drop the "Voice" my cost will go up. Now the "Voice" is actually part of wi-fi and does not serve me if wi-fi is out. Not fair.
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My Platinum Peacock Premium benefit is marked as redeemed, but the subscription does not appear in StreamStore. Please investigate and correct the Peacock entitlement linking on my Xfinity account so I can activate my included subscription. Xfinity d
Peacock: Cannot activate
I keep getting notices to activate my free Peacock perk. I click on the link and it takes me to an Xfinity page where it shows as a redeemed benefit. I click on the Peacock box, and it tells me to visit the StreamStore. When I go there, no streaming apps are listed. I have tried doing this step with
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Upgrading my modem
Hi, I'm eligible for a modem upgrade, but the app isn't letting me do it online
Question
Hey there warblah1 👋 I'm glad to know you're taking advantage of your Xfinity Membership with the movie redemption, and appreciate you stopping by to let us know about the snag you ran into while redeeming. I'm a big defender of the extended cut of
today's xfinity free movie reward, lord of the ring:fellowship of the ring extended edition, redeemed as theatrical edition instead?
Claimed it and got the regular edition instead, which i already had. Apparently other people had same issue. Anyway for you guys to fix it? Thx
Question
user_ni9n0j I would recommend contacting the Comcast Customer Security Assurance (CSA) team directly to see if they can help. They are the main team that handles all email issues.
Gmail Emails to Multiple Comcast Addresses Rejected – 552 5.2.0 Prohibited by Policy
I'm having a recurring email delivery problem with my Gmail account. Until recently, I had no trouble sending emails to Comcast recipients. Suddenly, emails from this account started being rejected by Comcast, and the problem has continued. Here is what I've established: Emails from my Gmail account
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Good afternoon @user_i5sk1t, Thank you for reaching out to us here on Xfinity Forums about the installation charge. I hope this message finds you well. I am sorry to hear about the charges on the bill for the tech recovery, I know getting an e
Fee Dispute
Hi, I'm needing to dispute a $100 installation fee. I paid for Xfinity Wi-Fi equipment and attempted to self-install, but my modem could not connect, so I had to chat with customer support and they set up an appointment with technicians, who had to do some outside work to set up service. I believe t
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Thanks for giving it a try @user_bb3wv4. If you could send our team a direct message with your full name and full address, we can see what internet only promotions we currently have available. To send a "Direct Message" ("Private") message: • C
Change to Internet Only Gig Plan
Change to Internet Only Gig Plan I've been a customer since November 2002 and I'm a Diamond member. I'd like to remove TV and Voice from my current plan and keep internet only. Current internet offers appear to be around $60/mo for Gig internet. I have my own Xfinity-compatible modem and use the Xfi
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Hi, @user_rsuht6. Thank you for reaching out over the Xfinity Community Forums regarding your Platinum status reverting to Silver. We appreciate you being part of the Xfinity family for 7 years, having your membership status go backwards is certainly
Incorrect Silver Membership — Request for Platinum Tenure Restoration
My Xfinity Membership currently shows Silver, but I have been a continuous Xfinity customer for approximately seven years. I have moved between residences during that time and continued using Xfinity services. It appears my previous account history may not have carried over when my service address c
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Concern moved here to the Customer Service help section.
Rewards
I am unable to redeem rewards since last Thursday. Says I am ineligible. I am a diamond primary customer. I cannot view my redeemed rewards either- says I am ineligible. I have texted & called -no support given
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
today's xfinity free movie reward, lord of the ring:fellowship of the ring extended edition, redeemed as theatrical edition instead?
Claimed it and got the regular edition instead, which i already had. Apparently other people had same issue. Anyway for you guys to fix it? Thx
Question
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Closing my account
Closing my account and moving out Texas
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