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Yes, we access it through xfinity. It’s almost unusable.
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
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Do you have any updates on this issue?
Immediate Safety Hazard: Unburied Temporary Drop Cable on Private Property
An Xfinity installation crew recently connected the adjacent condo units using the pedestal located on my lawn. The technicians ran a temporary coaxial drop wire directly across my property line and left it exposed on top of the grass. This wire is serving a completely different property while creat
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adding a new person and phone to my Xfinity mobile
how much does it cost to add a new person to my Xfinity mobile account.?
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Customer Service
Previous forum threads advised customers to contact Xfinity Support directly regarding downed or hanging lines. I have spent considerable time attempting to report this issue through the normal customer service channels and have been unable to get th
Downed cable line
Cable has come loose from the side of the house and is sagging across the yard. It appears to be attached to your drop line and may have been pulled loose by a tree branch. I am unable to get any message through to Xfinity through normal channels to get this issue repaired. Looking for any assistanc
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Samsung Galaxy A57 not compatible
So i bought a galaxy A57 and only Xfinity can recognize the imei number... its a US unlocked phone bought from Samsung. Yet i try Verizon good to go, Visable good to go, Total wireless good to go.. Even ATT and Tmobile said the phone would work... So what gives with Xfinity called tech support they
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Devices
@XfinityShawn No. It was a network issue. I returned the modem and cord to Xfinity on 6/19/26.
I have been without internet service for four days due to a "network" outage. Cancel my home internet and TV service immediately
My name is [Personal Info] and my service address is [Personal Info Address]. I have been without internet service and TV for four days since Saturday, June 13. This is Xfinity's fault and due to a "network issue". I had an appointment scheduled with tech support to stop by my unit on Friday, June 1
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construction project Minneapolis MN
[EDIT: address] Brooklyn Center MN.Am looking for department to approve old pole removal from my home lot. Did ontact LUMEN for approval. [EDIT: name] said contacted Comcast last week this was sent 2 months ago. PLEASE help me. New pole in and all lines have been replced to new pole. Want the old po
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Customer Service
How do i get the status of a post wire ticket
I have had a faulty internet line for a while, had a couple Xfinity techs do checks on the internet and wire the last one gave me a ticket for a rewire job on the line, but it doesn't appear on my xfinity profile and i have yet to find a way to see its status Ticket# [Edited: "Personal Information"]
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Customer Service
@Rufio713 it looks like we are still waiting on a direct message from you. Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of t
Opened utitlity box in my backyard
I moved into a new house with an opened utitlity box with exposed wires in by backyard. Will someone be able to come and help maintain this box? I am planning on adding new landscaping and want to be sure its safe for the kids to play in the backyard.
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Why don't most channels work?
The only channels that I am able to get on my TV are the main over air TV channels Like KOMO, KING, and KIRO. When I try to access a "cable" channel, I get a channel summary at the bottom like "CNN" but no picture.
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Channels and Programming
Still no reply and have not found a solution. Someone please contact me with this matter.
Opened utitlity box in my backyard
I moved into a new house with an opened utitlity box with exposed wires in by backyard. Will someone be able to come and help maintain this box? I am planning on adding new landscaping and want to be sure its safe for the kids to play in the backyard.
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The XB8 is reporting 4 ATDMA channels and 1 OFDMA channel locked and bonded (expected). OFDMA channel is reporting transmit power ranging at 39.5 dBmV (expected). However, a speedtest done on the device that is *directly hardwired* to the XB8 is givi
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Hey, @user_8tkit9! Just to let you know, channels and bands are 2 different things when it comes to wifi. It sounds like you need to split your bands. This can still be done through the Xfinity app.Open the Xfinity app -> tap WiFi at the bottom of
XB8 and wifi channel change
I've read most forums and I see the XB8 is managing channels automatically. Is there any way to turn off the auto manage so I can try a different channel. I am trying to troubleshoot a camera with connection problems even though it has a strong wifi signal. I was thinking it might be neighbors inter
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I'm having the same issue with IPv6 traffic to Teams and other M365 services today. XB8 in the greater Portland, OR area.
XB10 dropping IPv6 FORWARD traffic — breaks IPv6 services, persists across resets
My XB10 gateway is dropping IPv6 FORWARD traffic to my LAN devices, breaking IPv6-dependent services like YouTube while IPv4 works fine. The affected services work instantly on cellular and fail on my home network, confirming it's the gateway. The gateway's own firewall logs (Troubleshooting > Logs)
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@user_3v4pzt Are you still experiencing issues at this time? How are you accessing Paramount?
Paramount streaming issues
Streaming service for Paramount is terrible. Constantly freezes, out of focus. Often completely fails. What is the problem? We do not have issues with any other stream, i.e. Netflix, Prime, Hulu.
Question
Okay, that would be a good option to have them do. We will be reaching back here after the service appointment to make sure that was taken care of.
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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@user_731iy6 Thank you for taking the time to contact us about this. That’s definitely frustrating, especially with how consistent the timing is every Sunday. The fact that it lines up exactly from 6–7pm suggests this could be related to
XfinityEva
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14 hours ago
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SUNDAY 6P TO 7P INTERNET AND CABLE ISSUE
EVERY Sunday, 6 to 7p, my internet goes out, and the cable, specifically the audio drops in and out every few seconds. This occurs, again, every Sunday 6p to 7p. At 7p the internet goes back on, and the audio on the cable no longer cuts out. I've had three technicians out with no resolution. Prior t
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