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Hello user_c3n87b, I will be happy to look into the issues you are having with the Peacock app and your Xumo box, I will need some info to proceed. If you would, please send our team a direct message with your full name, the name listed on the
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
We have a broken pedestal 3C & 3A Oakview Drive Drive Shamong NJ 08088 looks like someone hit hit it all wrecked up wires everywhere please send someone out thanks Anna putnick
Outside cable box damaged
The green cable box on my property is damaged. How do I get someone to repair it?
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@XfinityMatthew I replied a couple days ago but haven't heard back. Mar 08: 120 events ███ Mar 09: 145 events ███▋ Mar 10: 9 events ▎ ← mostly overnight blips
Packet Loss on a regular basis
I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh
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Replacement modem
I’ve had my modem for almost three years. Today, it just turned off and now it won’t turn back on. I’ve tried everything. Unplugging, switching outlets, no power issues, troubleshooting and nothing works.
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Your Home Network
Still no help. Wow.
REFUND STATUS
Hello, I have been requesting refund for a 3 month outage (JUL/AUG/SEP2025) since November 2025. I have called and talked with customer service 3 times, been given a case # and told that someone would contact me within 7days. This have never happened. No one has EVER contacted me. I am beyond frustr
Question
@user_gk97hj call Xfinity and tell them the issue and demand that you get a better phone. I suggest a Samsung. They are not worried about dealing with this issue as they were more than happy to put me on a Samsung instead. Even stated that they have
Motorola Edge (2025) won't use a different ringtone
Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c
Question
Broken cable post outside looks like someone hit it
3 C Oakview Drive Shamong NJ 08088 Broken cable post outside looks like someone hit, all broken open and wires everywhere
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Customer Service
feedback
ATT: Business Mobile Customer Relations Manager/ Supervisor [Edited: "Personal Information"] ATT: Customer Relations Manager/ Supervisor I BEEN CUSTOMER FOR 20YRS I HAVE PAID COMCAST OVER $60,000. My account manager [Edited: "Personal Information"] . Told me she has deal I will get trade in $830 tra
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Devices
iPhone 17 pro max stolen by FedEx
I ordered two phones one google pixel and 17 pro max deep blue. The phones was supposed to be delivered on 01/31/26 by FedEx signature required the driver dropped the box off with only the google pixel in it and no signature at all. The tracking info still says on FedEx vehicle for delivery. I calle
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Devices
I followed you request to replay and still no response after 20 min.
REFUND STATUS
Hello, I have been requesting refund for a 3 month outage (JUL/AUG/SEP2025) since November 2025. I have called and talked with customer service 3 times, been given a case # and told that someone would contact me within 7days. This have never happened. No one has EVER contacted me. I am beyond frustr
Question
I had a technician here and he said look see it’s working I said let me go check he said I’ll be back in ten minutes never come back and won’t answer the call. Also I still can’t get in and how can this be he goes oh so you’re so upset I said yes bec
Residential account
So I am at my whits end with your technical support teams I am tired if being made a fool of. I call explain my issue I I guess they cant answer they hang up on me so now I have been without my internet for 5 days…. I downgraded my service to just internet cause paying 300.00 a month was more than I
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Mobile Service Disconnected
My service was disconnected due to nonpayment, which I fully understand. However, I was chatting with an agent earlier and was told that the only way to restore my service was to make a payment over the phone and speak with an agent over the phone. I live alone, so I do not have another phone I can
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Plan
@user_t5z8y6 Our team can assist with getting that watch line canceled. Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. After creating a post you need to wait to be
Remove Apple Watch line
could you please remove the Apple Watch line linked to phone number [Edited: "Personal Information"]. We tried adding this but the watch itself isn’t working properly so we want to disconnect the watch service.
Question
Hi, @user_1pwvvq! We can check further on your ticket and the work. The ticket will set up a visit to address the concern and be closed. The technical team has it from there to complete the work. Please send us a direct message with your full name an
Ticket [Edited]
Hello, I am wondering what is the status if this ticket? We were told a crew would be out last Friday and still no one has been on site. Job address , .
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Hey there user_2furq3 thanks so much for adding your voice to the conversation here on our Xfinity Forums! Have you been able to activate this new s26 now?
S26 ultra won't connect to mobile network
I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p
Question
Hello user_cx2kwi thanks so much for reaching out here via our Xfinity Forums. Looking up channels is quick and easy using our Channel Lookup Tool! You can also use your X1 Voice Remote and say "Court TV" to find the applicable channels.
XfinityAlfonso
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Court tv channel in texas
What channel is court tv live in Texas zip 77406?
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