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Can I please get some assistance?
I received an email that said because my device is paid off I am eligible for a new one. Went to the site and started the process of an upgrade but by the time I got to check out, it was going to cost me 3x what I pay now. Then suddenly a live chat window appears and says they are a live agent can t
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Devices
Hello @user_avvvvr how are you? Thanks for your post. Is your Outlook in sync with a Comcast email account? If yes, we will want to make sure you can log into https://www.xfinity.com/email with your username and password. If needed, you can reset you
I can't log into my outlook email. yesterday , i had to erase the connection and re-install it for it to work.
I can't log into my outlook email. Yesterday, I had to delete the connection and re-install it for it to work. It is out again this morning.
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@whatnamesrleft Thank you for letting us know this is now fixed. If you need anything further please let us know. We are here to help!
Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
I get the subject message "Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes." Its been more then a day now, still no change. I pulled the power plug out of my gateway, and plugged it back in. Once it was back up, still the same message. Update: This has been fixed. I
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Hi there @user_5b0fd4 Thank you so much for reaching out. As of April 30, 2026, Comcast no longer carries NFL Network and NFL RedZone due to the expiration of their agreement with Disney/ESPN, which has not proposed a fair deal for Comca
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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dlcole0708 Yes you can return them at anytime to one of our stores, and you won't need anything other than equipment with power cords. They scan the device in store which removes it from your account, so they won't need anything additional. For your
4k DVR Box
I just ordered replacement 4K boxes, Currently I have a DVR and 2 extra boxes for other TVs. I ended up getting 3 of the wireless boxes. I haven't installed them yet as they state they use the on-line storage for recording. When I check the on-line storage via a computer or phone I only have recordi
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Why do my devices buffer
My phone and visitors phones buffer when connected to my Internet
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Your Home Network
user_w0hmbo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
Horrible service experienced
I am extremely disappointed with the customer service I received regarding my account. I spoke with six different representatives through Xfinity chat, and several of them specifically assured me that they had finalized and completed the changes I was requesting. I relied on those statements, only t
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Looking at the page on replacing the TV box, we have decided NOT to replace our DVR at this time as we will still be losing all of the non-cloud recordings. I assume that I can return the 4K boxes to my local xfinity store? Is there anything I need,
4k DVR Box
I just ordered replacement 4K boxes, Currently I have a DVR and 2 extra boxes for other TVs. I ended up getting 3 of the wireless boxes. I haven't installed them yet as they state they use the on-line storage for recording. When I check the on-line storage via a computer or phone I only have recordi
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It's ok, but we already know that there is a connection quality / signal / line impairment somewhere. If there is nothing more that can be done to improve the connection quality, then you'll need a tech visit as stated. Bear in mind that if the pre
Weird internet outages for the past 6 weeks or so
Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202
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Hello @user_50iopo Thanks for reaching out. We'd be happy to escalate this to our membership team to see if they can correct it. Please send us a direct message with your full name and service address and we will get this looked at for you. To
Chose a free movie
I saw the free choice movie from Xfinity Rewards and wanted Minions Rise of Gru. I don’t know how though but it gave me Despicable Me 1 instead. Can someone please try to help.
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Chose a free movie
I saw the free choice movie from Xfinity Rewards and wanted Minions Rise of Gru. I don’t know how though but it gave me Despicable Me 1 instead. Can someone please try to help.
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Customer Service
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
100 technician charge
Had no internet. They sent a tech out. Found out that the apartment above me had cut the cable. Internet was restored but I received a 100.00 charge on my bill. Not fair
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user_pgl5qk Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look and see what we can do for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM
Account management internet mobile
Payment management would like to lower bill and update services
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Horrible service experienced
I am extremely disappointed with the customer service I received regarding my account. I spoke with six different representatives through Xfinity chat, and several of them specifically assured me that they had finalized and completed the changes I was requesting. I relied on those statements, only t
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Customer Service
Account management internet mobile
Payment management would like to lower bill and update services
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Sign-In and Account Management
Hello, @user_czb73z sorry for the inconvenience. What troubleshooting steps have you taken so far? For example, power cycling your modem/router or using the Xfinity App to run a speed test on your connection to ensure it is stable?
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Why do my devices buffer
My phone and visitors phones buffer when connected to my Internet
Question