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Hello
Hello my name is [Edited: "Personal Information"] and I have been struggling for the past several months to get a pole and line ran where I live just to have internet with Xfinity. I have tried since July 2026 and on going. I had surgery in nov 2025. Found out I had endometrial cancer in dec 2025 ja
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Customer Service
user_slp2n7 Hello there! Thank you so much for using our Forums and for taking the time out of your Friday to contact us. We understand that you are looking to end the Xfinity Mobile service on the account. We are here to guide you through the proces
Cancel Xfinity Internet Service
I want to cancel my Xfinity Internet service and handle the cancellation in writing. I do not want a phone call. Please have an Xfinity employee assist me with completing the cancellation.
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@vivianehell Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what I can do go help find a solution to this problem you've been experiencing once and for all. To be able to discuss account specifics
HELP!!!!!!!!!!! TV error code XRE03046
I have this error code on several TV's. here's what happened. we originally had 6 tv's (2 wired boxes and 4 wireless boxes). things worked great. we had a thunderstorm a few months ago that knocked out one of the tv's with a wired box. i did trouble shooting with tech support and it was determined i
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Hi there @user_p97pbh Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message. How to Send Us a Direct Message: 1.&ems
Undisclosed deposit charge of $125
Nowhere in the checkout process when i was signing up for the 300Mbps for $40/mo was there any indication of a deposit fee and in the confirmation page after signing up it also had due today listed as 0.00$ with the text under it saying "This includes charges like one-time deposits, device payments,
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Thanks @EG!Hi there @user_a5g12e. We can assist with getting you an update on your modem shipment. Send our team a direct message with your full name and full address when you have a moment. To send a "Direct Message" ("Private") message: Click "Si
wifi
I have received my streaming box but I have not received my wifi box and I have not got a notification about that. And I would like to know where it's at.
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Greetings, @IN2DNITE! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your service line was broken, but you have definitely come to the rig
Cable line to house broken
A tree branch fell last night and broke the cable line coming to my house from the pole! Help!!!
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@user_7wnh0k Thank you for reaching out. Did you follow the steps: https://www.xfinity.com/support/articles/programming-your-xfinity-remote to pair the remote with your cable box?
I'm looking to activate a voice remote
I got a voice remote from the Xfinity store today. I just recently got Peacock because I'm a Diamond member. I am trying to activate my new voice remote.
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Cancel Account Without a Phone Call
My elderly mother has moved out of her place and no longer needs her Xfinity account. Where she has moved, she will not need the services. Thank you!
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Customer Service
Interrupted services
Myself and neighbors have problems of pixels freezing and blanks screen many times day. We have followed all the rebooting and trouble shooting. I had a service call and the technician change all my cable ends. I asked about if my signal was strong enough. He tested several different connections and
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Customer Service
Your request is still pending and appears to be getting worked by multiple agents. I don't show a specific update, but they should be reaching back out again soon. But nothing has closed out, and they are still aware of the issue.
Xfinity Mobile account showing another person's name, address, and email — two active lines affected
I've been an Xfinity customer since May 2024 with internet and two mobile lines. Earlier this year I transferred my internet service to a new address here in Minnesota. The internet transferred correctly. The mobile lines did not. On September 7 I spent roughly two hours in chat with three different
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Unable to make payment
Every-time I go to Make a Payment I keep getting Restricted Section. My account is set as primary.
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Billing
I'm being asked to return a TV box; didn't get one to begin with
Last month I cancelled my Xfinity internet plan. I keep getting calls and texts asking me to return equipment. I had my own modem/router. When I call Customer Service, they state that I have a TV box for streaming services. I don't have one and don't remember ever getting one. I asked for details, t
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Customer Service
Good afternoon @user_hzzdph. I can forward your feedback to our XFINITY Stream group for review. When you are using a browser, are you running into any other issues?
Xfinity Stream Portal taking a lot of cpu power
It's due to the UI and need to lower the graphics or whatever is going on with that overlay! When the video is Paused and the UI hides and I press play then the video plays perfectly and in 4k at 60fps but the moment the mouse hovers on the browser and that nasty UI shows up then my PC starts to scr
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First. Is this a new service install / new move-in or an existing service ?
Online light in modem not turning on
Im trying to set my wifi modem but the online light is not turning on, the US/DS is blinking and the 2.4GHz and 5GHz are solid. I already changed the coax cable and used another outlet but it’s not working. What can i do?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
wifi
I have received my streaming box but I have not received my wifi box and I have not got a notification about that. And I would like to know where it's at.
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@user_91854f My question ?
Do I need a different modem for a different internet package?
I am looking to upgrade my internet package to the 1 Gig, and was wondering if I can still use my own modem or do I have to get a Comcast one? The info that explains the package sounds like I have to get a Comcast one?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
why was I charged $125 deposit when that was not mentioned when I signed up?
I just placed an order for the 300 Mbps internet service for a guaranteed $45 a month plus tax. It said that nothing was due at this time; however, my welcome email says that they charged me $125 deposit.
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@user_0dxccx Thanks for reaching out to us via Forums. Just in case you weren't aware, you may take the equipment to any UPS service center. They'll make sure to ship it back to us at no additional cost to you. Just make sure you save the return rece
XfinityRaul
commented
3 hours ago
to the conversation:
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Discontinue services
Return equipment upon cancellation of service for 10/01/2026.
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