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Billing issue
I suffered a 4 day outage due to a system upgrade. Very disruptive to my personal business, I believe I deserve a billing credit
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Customer Service
Hello! Thank you for reaching out to us using our Xfinity Forums. That is not the experience we want you to have. We'd love to determine how we can help you further.In order to assist you with your account, please send us a direct chat message with y
How to resolve shortfalls re: terms firmly offered and accepted for Xfinity Mobile?
This is a long story even in shortened form, but I hope someone may have some kind advice about how to go about resolving a huge gap between two aspects of (1) the terms that Comcast firmly offered and we accepted for Xfinity Mobile last fall, and (2) what actually has been the case so far in regard
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user_hs0bsu Absolutely. Here’s the simple step-by-step way to activate your free Peacock Premium: Step 1: Sign in to your Xfinity accountGo to xfinity.com and sign in using your primary Xfinity ID (the main username on the account
Free Peacock Premium with upgraded services
I upgraded my xfinity services and it came with free Peacock for two years. I clicked the email link, but its not showing any Peacock to active. Can I get help getting my Peacock activated.
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Good Morning, @user_kb26! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure that you have the best rate of the services that are enjoyed within the home. I would be more tha
Internet Upgrade, New Monthly Bill Incorrectly Much Higher
I would like to upgrade my Internet package from Gig x2 to the 2 Gig plan. My bill should only increase from $173 to $185, but it is jumping up all the way to $308/ month... I have not completed this upgrade yet because I would like clarification on this first. Please advise.
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the technician did not show up at my home yesterday
I moved but cannot get internet service because there is an existing account
Hi, I moved and so I tried to move my Xfinity account to my new address. However I received a voicemail from Xfinity saying that the new address already has Xfinity service and they cannot reach the account holder. I then went to an Xfinity store with my lease in hand but the people in the store sai
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I don't know what I'm supposed to say I do not know this user name
I moved but cannot get internet service because there is an existing account
Hi, I moved and so I tried to move my Xfinity account to my new address. However I received a voicemail from Xfinity saying that the new address already has Xfinity service and they cannot reach the account holder. I then went to an Xfinity store with my lease in hand but the people in the store sai
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Hola
Contraté internet el día 02/13/2026 y mi caja de Xfinity llegaba supuestamente el día 02/16/2026 y hasta el día de hoy no ah llegado, quiero saber qué pasó??
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Customer Service
I dont see it at all. I signed on for 2gig internet with 2 years free premium Peacock. Can we please get this fixed?
Free Peacock Premium with upgraded services
I upgraded my xfinity services and it came with free Peacock for two years. I clicked the email link, but its not showing any Peacock to active. Can I get help getting my Peacock activated.
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I just purchased a mobile home at [Edit: Personal Information] there is a previous xfinity account for the previous owner I need to set up an account for myself.
I moved but cannot get internet service because there is an existing account
Hi, I moved and so I tried to move my Xfinity account to my new address. However I received a voicemail from Xfinity saying that the new address already has Xfinity service and they cannot reach the account holder. I then went to an Xfinity store with my lease in hand but the people in the store sai
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how can I see my last 12 months of bills? l
Need to see my last 12 months of bills, please
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Billing
Internet Upgrade, New Monthly Bill Incorrectly Much Higher
I would like to upgrade my Internet package from Gig x2 to the 2 Gig plan. My bill should only increase from $173 to $185, but it is jumping up all the way to $308/ month... I have not completed this upgrade yet because I would like clarification on this first. Please advise.
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Billing
Good Morning, @woodschild! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line, it certainly is not what we want for our customers. I would be more than happy
Downed Line
There is a downed line obstructing access to our woodland at [Edited: "Personal Information"]. The line has been down for more than six months with no noticeable activity to correct it. We cannot go across it with a tractor to access our woodland with breaking the line. Please correct this situation
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user_hs0bsu We’d be happy to help get that sorted out. When Peacock Premium is included with an upgraded service, it still needs to be activated through your Xfinity account before it connects to Peacock. Clicking the email
Free Peacock Premium with upgraded services
I upgraded my xfinity services and it came with free Peacock for two years. I clicked the email link, but its not showing any Peacock to active. Can I get help getting my Peacock activated.
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Agiblin08 Hi there! Thanks for using our Forums and for contacting us allowing our team the chance to help. I see you are having some issues with your prepaid card and I am happy to work with you to get to the bottom of these prepaid card issues. In
Prepaid card not working
I was issued a prepaid card, activated it, and it will not work. I have tried the customer service number but I cannot access a live person.
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Free Peacock Premium with upgraded services
I upgraded my xfinity services and it came with free Peacock for two years. I clicked the email link, but its not showing any Peacock to active. Can I get help getting my Peacock activated.
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Customer Service
How to resolve shortfalls re: terms firmly offered and accepted for Xfinity Mobile?
This is a long story even in shortened form, but I hope someone may have some kind advice about how to go about resolving a huge gap between two aspects of (1) the terms that Comcast firmly offered and we accepted for Xfinity Mobile last fall, and (2) what actually has been the case so far in regard
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Billing
@user_5h1ozc Thanks for reaching out to us, To clarify are you having issues with your security systems app that you use to monitor your services connecting to xfinity home internet connection ?
XfinityOrlandoM
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IP address for home security monitoring
I am no longer able to remotely connect to my home security panel via Bosch RSC cell phone app. After calling Vigilant Security, here in State College, their network tech said he is currently unable to "ping" my IP address. When they originally setup the panel, they said the IP address was [Edited:
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