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@XfinityThomasA can you start the message I can’t seem to find you when I search XfinityThomasA
ALAN WAS AMAZING! Sandesh should be fired!!
Alan was amazing! He helped me with everything I needed. I fist was on the chat with Sandesh and he told me “he was sending out tech support today to fix my modem”. Sandesh should be fired for lying to customers. I ended up calling xfinity number and Alan told me that there was no tech support comin
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Payment
My payment is supposed to come out of the third of the month and it hasn’t posted to my account yet
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Billing
user_bnctsj You might try going through the Customer Security Assurance Teams site, and report your concern here.
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
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they (Disneyo) officially lost my business on Sunday - never could get it to work without freezing on my computer. Was paying for three channels that I could only watch on an ipad
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hey there, @user_cl317g, thanks for reaching out through Xfinity Forums regarding your account. It’s clear you’ve been dealing with an extremely difficult and exhausting situation, especially given the amount of time you've spent trying t
Internet Essentials Amnesty
I am a disabled senior citizen of the United States of America I want to make a formal legal complaint against xfinity their operators agents whatever you call them are liars they have lied multiple times kept me on the phone or in chat for 6 hours 3 days in a row 6 hours each day with no resolution
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I tried them though the phone number in the reject message and they were no help at all.
Why Is Your Artifical [Edited] Censoring My Outgoing Email?????
It seems that 1/2 the email I try to send is blocked as spam. Calling the "help" nuber is worse than useless. Today is the final straw, I tried to send and email to one person and it was blocked. If this isn't resoved asap you are going to lose a 25+ year customer to starlink!! [Edited: All Caps] No
Question
Yes I logged in. The attached picture shows that I can view/edit my profile. BTW, I am now using yet another browser, Edge, but got the same issue (previously tried Chrome, Firefox).
Formal Complaint Regarding Incorrect Billing After Service Cancellation
Dear Xfinity Customer Support, I am writing to formally complain about ongoing incorrect billing after I canceled my home internet service, and about Xfinity’s repeated failure to resolve this issue despite extensive efforts on my part. Timeline of Events: October 7, 2025, at 10:13 a.m. EDT: I calle
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Complaint against a Comcast Xfinity driver
Late last week at 4:20 p.m. (likely Jan. 29 or 30) I was driving east on Monmouth Avenue in Highlands, NJ. I came to a four-way stop intersection with Locust Point Road. I came to a full stop as a Comcast Xfinity van [Edited: personal information] on Locust Point Road pulled up to the stop sign. As
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Customer Service
I can confirm this. This only impacts Disney plus on the Xfinity 4K box.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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We are all continuing to have the same issue. Xfinity continues to ask if the issue still exists, but has said nothing about a remedy. What work is being done to remedy the issue. I am tired of having to reboot my cable box 4-5 times every night jus
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Hello, user_f11j2f. Thank you for taking the time to provide your feedback. We understand how important this is and appreciate you sharing your experience with us. We would value the opportunity to connect with you directly to better understand each
ALAN WAS AMAZING! Sandesh should be fired!!
Alan was amazing! He helped me with everything I needed. I fist was on the chat with Sandesh and he told me “he was sending out tech support today to fix my modem”. Sandesh should be fired for lying to customers. I ended up calling xfinity number and Alan told me that there was no tech support comin
Question
Sent - thank you! I also included a screenshot of the message I'm seeing in the settings.
unlock sim
I initiated a line transfer to Verizon and purchased a new iPhone 17 from them. Their instructions stated that once I received the new phone, it would connect with their servers and complete the transfer request. As soon as I turned on the phone, it connected to Xfinity and locked the sim. I have ch
Question
@user_dmkgbt Official emails from Comcast/Xfinity will have a verified logo next to it when viewed in webmail.
Possible scam from Comcast.net email address
Received an email requesting me to click on a link to reset & verify my email log-in & password. It came from a comcast.net email address but not xfinity in the message. I am concerned it is a scam, can you verify?
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Thank you, @user_cn94yy for explaining that in more detail. Can you please send me a DM with your full first and last name along with your full service address so I can get this escalated for you.-Richard Please send a private message by clicking t
unlock sim
I initiated a line transfer to Verizon and purchased a new iPhone 17 from them. Their instructions stated that once I received the new phone, it would connect with their servers and complete the transfer request. As soon as I turned on the phone, it connected to Xfinity and locked the sim. I have ch
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In the settings it shows: Carrier Lock SIM locked Network Xfinity Mobile Carrier Xfinity Mobile 67.1 When Verizon or I try to enter the IMEI we get a message that it is carrier locked and to contact the carrier.
unlock sim
I initiated a line transfer to Verizon and purchased a new iPhone 17 from them. Their instructions stated that once I received the new phone, it would connect with their servers and complete the transfer request. As soon as I turned on the phone, it connected to Xfinity and locked the sim. I have ch
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@user_jl241 Thanks for reaching out! If your bill has been paid, and you have a $0 balance you could be receiving phishing emails from some bad actors. Our Customer Security Assurance (CSA) team is tracking these types of emails every day.
XfinityMartyR
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payment due notification messages
I tried reporting this issue last month with call to customer service. My bill was paid on 1/21, yet today I received another payment due notification email. There is something broken when the system fails to recognize when an account is paid in full, yet it sends out a payment due notification. Thi
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