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@corpunit1745 We will need to access the account to check anything with the billing for you. Please send a direct message with your information, and we will look into this for you.
Automated system is not asking for card billing zip code
I am trying to make a payment on one of our accounts that happens to have an address in Washington State. When I call to use the automated system to make a payment, I get through all the prompts but realize it is not asking for the zip code of the credit card I am using, which is a Colorado zipcode.
Question
user_uzo27l Thank you for reaching out to us over our Xfinity Community Forums. I would recommend going through the following article to check on your internet connection. Troubleshoot Your Xfinity Internet and WiFi connection
I need to speak to a live person
I need to speak to a live person for the last couple of days the Internet has been shutting down in my apartment . It not only shuts off my phone, sometimes messes with the TV, but it also messes with my hearing aids and my blood glucose sensor. What can I do to stop this? Is there anything I can do
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If the system is not asking for the zip code and it is declining, it is because the payment system does not have the correct zip code of the card. Your payment system is just defaulting to the service address zip code.
Automated system is not asking for card billing zip code
I am trying to make a payment on one of our accounts that happens to have an address in Washington State. When I call to use the automated system to make a payment, I get through all the prompts but realize it is not asking for the zip code of the credit card I am using, which is a Colorado zipcode.
Question
@corpunit1745 Our online bill pay does require and Xfinity ID and account information to be set up to pay online. As for the payments through the phone getting declined we can certainly check what the account is saying to see why they are getting dec
Automated system is not asking for card billing zip code
I am trying to make a payment on one of our accounts that happens to have an address in Washington State. When I call to use the automated system to make a payment, I get through all the prompts but realize it is not asking for the zip code of the credit card I am using, which is a Colorado zipcode.
Question
Immediate Service Cancellation & Full Refund Required - Account [Edited]
To Whom It May Concern, I am writing to formally request the immediate cancellation of my Xfinity service at the address: [I provided it on DM]. I moved out on [9/21/2025] and had previously a call with someone from Xfinity after initiating the move and scheduling it on the Xfinity website to arrang
Question
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Billing
Automated system is not asking for card billing zip code
I am trying to make a payment on one of our accounts that happens to have an address in Washington State. When I call to use the automated system to make a payment, I get through all the prompts but realize it is not asking for the zip code of the credit card I am using, which is a Colorado zipcode.
Question
•
Billing
I need to speak to a live person
I need to speak to a live person for the last couple of days the Internet has been shutting down in my apartment . It not only shuts off my phone, sometimes messes with the TV, but it also messes with my hearing aids and my blood glucose sensor. What can I do to stop this? Is there anything I can do
Question
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Customer Service
@user_46656d I did try that last week before uninstalling and reinstalling the app. I haven't tried it this week. Worth a try... Perhaps by some miracle it will work? Thanks.
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
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Just out of curiosity, has anyone tired to clear cache for the app itself on the Samsung TV? Doing a quick google search it looks like it can be done by the following steps: Press the Home button on your remote control. Navigate to Setti
Samsung TV app not working
Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B
Question
@XfinityOrlandoM Unable to connect to receive email. I am able to login to Xfinity website
mail server is (temporarily) down
I'm having this issue today too. Message: "Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes." What's the fix?
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user_wn8fz4 Have you tried using another web browser as well as clear cache/cookies?
mail server is (temporarily) down
I'm having this issue today too. Message: "Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes." What's the fix?
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Hello @user_ariqhu, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Smart TV's don't retain connection to wifi (or to the router directly)
I've used Smart TV's for years with Xfinity internet and had no problems, but in the last 3 months or so I've had difficulty maintaining an internet connection to all three of them. They behave the exact same way. I'll be watching a show on one of my streaming services and it just loses connection.
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Okay that's awesome I appreciate you sharing your experience and glad you were able to get that setup successfully! Getting through the Xfinity app probably had more to with you clearing your cache from the app than anything else, but it's a good tip
Cannot add new bank account
I am trying to add a new bank account for automatic payments, but Plaid declines my account and does not specify a reason. I have tried this both via the website and the Xfinity app, but I get the same result from both platforms. How can I manually add a bank account that is not accepted by Plaid?
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my email is not displaying, I'm being taken to a page that says Using and managing Xfinity Email accounts
I'm being taken to a page that says Using and managing Xfinity Email accounts, secondary account, I was prompted to create new password, which I did, but still directing me to "Using and managing Xfinity Email accounts" page
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dataport Thanks for reaching out! Have you tried using the information from the following online resource? Program Your TV Remote and Get Remote Codes
XR15 PAIRING to INSIGNIA TV
Just got a 32" INSIGNIA Fire TV/F20 series from Best Buy - and trying to pair my XR15 remote to it for on/off/volume. Have a wireless X1 box. Pressed Xfinity/Mute - but Insignia doesn't show up as TV. Tried Xfinity/Info and entered 3 digit code - just hangs there (even hit OK) Went online and found
Question
Thank you for the response! I did end up being able to add my bank account, although in a sort of roundabout method. I called (800) 934-6489 since this was for residential service, and was still unsuccessful in adding my account via the automated sys
Cannot add new bank account
I am trying to add a new bank account for automatic payments, but Plaid declines my account and does not specify a reason. I have tried this both via the website and the Xfinity app, but I get the same result from both platforms. How can I manually add a bank account that is not accepted by Plaid?
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Good afternoon Marlene41. We do understand the frustration, I can assure you our engineering team is working to resolve this.
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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Hello, @choosh thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I can help get the previous account disconnected and ensure the billing is corrected back to 9/21 when service was supposed to stop. We v
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Immediate Service Cancellation & Full Refund Required - Account [Edited]
To Whom It May Concern, I am writing to formally request the immediate cancellation of my Xfinity service at the address: [I provided it on DM]. I moved out on [9/21/2025] and had previously a call with someone from Xfinity after initiating the move and scheduling it on the Xfinity website to arrang
Question