Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (439.3K)
@XfinityQue so if I pay off my phone I'm trading in, I lose the promotional credits?
Is it possible to early upgrade phone under old promo?
I got my iPhone 16 Pro through the “on us if you upgrade plan” promo, and I’m still receiving credits toward it. If I upgrade early to the iPhone 17 Pro, what happens to the remaining balance on the old phone? Do the credits stop, and would I then be responsible for paying off what’s left on the iPh
Question
Thanks for posting on our community forums, user_5hvt0z. We can help with your subscription concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To
Cancel subscription
I’ve been charge over a year for a subscription service I haven’t even used in my old address
Question
To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Easement release letter
Hi, I am needing an easement release letter to build a shop building 36x 48 on our property at [EDITED: Personal Information]. We are wanting to put it in the South East corner of our property.
Question
Cancel subscription
I’ve been charge over a year for a subscription service I haven’t even used in my old address
Question
•
Customer Service
@XfinityAlyssaA I’ve just sent the information over.
Horrible app and even worse customer service.
At this point your guyses laziness has become intentional, I’ve been a customer over 2 years now and i literally just want to change my Wi-Fi plan, sounds easy right? Wrong not through you guys you have made sure of that. I can’t change it through the app and your guyses horrendous ai chatbot doesn’
Question
tedbear13 Are you seeing any error codes, or messages when using the Xfinity Stream app when connected to your router?
Xfinity Stream App not working
Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfin
Question
Hello user_bt8j3f thank you so much for reaching gout here on our Xfinity Forums! Billing changes may take some time to reflect via the Xfinity App or My Account website, but is updated with subsequent billing statements. Any current charged services
Change of internet plan
i am Xfinity customer since 1996. I spoke with one of the Xfinity representative on 8th Feb and he changed my current plan of 400 mbps limited plan of $49 to 300 mbps unlimited plan of $40 for 5 years. I still don’t see that change on my account!!
Question
Good evening @user_9tcgmz, and thank you for reaching out on our Forums with your feedback. I see that you are running into issues changing your plan through the app and are happy to forward this. In the meantime though, our team is happy to help wit
Horrible app and even worse customer service.
At this point your guyses laziness has become intentional, I’ve been a customer over 2 years now and i literally just want to change my Wi-Fi plan, sounds easy right? Wrong not through you guys you have made sure of that. I can’t change it through the app and your guyses horrendous ai chatbot doesn’
Question
To send a direct message: Click "Sign In" if necessary • Click the "Direct Message" icon in the upper right corner where your avatar is. • Click the "New message" (pencil and paper) icon just to the right of Conversations &bu
Contractor Truck Buried in my front yard and now tearing everything up!
Your Xfinity contractor (TAK Communications) buried their truck in my yard [Edited: "Personal Information"] They proceeded to try and pull the truck out and drive through my yard without permission. This created ruts all over and several large craters where the dirt has been pulled up by the other t
Question
user_0me8oo Please don't put any personal information on the forums. You would need to send us a DM in order to continue as instructed. If not, then you would need to call in to customer service for further assistance.
Contractor Truck Buried in my front yard and now tearing everything up!
Your Xfinity contractor (TAK Communications) buried their truck in my yard [Edited: "Personal Information"] They proceeded to try and pull the truck out and drive through my yard without permission. This created ruts all over and several large craters where the dirt has been pulled up by the other t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Change of internet plan
i am Xfinity customer since 1996. I spoke with one of the Xfinity representative on 8th Feb and he changed my current plan of 400 mbps limited plan of $49 to 300 mbps unlimited plan of $40 for 5 years. I still don’t see that change on my account!!
Question
Horrible app and even worse customer service.
At this point your guyses laziness has become intentional, I’ve been a customer over 2 years now and i literally just want to change my Wi-Fi plan, sounds easy right? Wrong not through you guys you have made sure of that. I can’t change it through the app and your guyses horrendous ai chatbot doesn’
Question
•
Customer Service
I have no idea how to reach you. Can you just look up my account and call me. Typed your XfinityKei into the DM portal and you do not come up.
Contractor Truck Buried in my front yard and now tearing everything up!
Your Xfinity contractor (TAK Communications) buried their truck in my yard [Edited: "Personal Information"] They proceeded to try and pull the truck out and drive through my yard without permission. This created ruts all over and several large craters where the dirt has been pulled up by the other t
Question
Post moved here to the Xfinity Compliments section.
Feedback on live agent error.
I needed help and live agent Priya helped me. For some reason, when I ended the live chat, it wouldn’t let me provide any feedback so here it is. Priya is the best customer service assistant there is. She went above and beyond with helping me fix my internet issues, and got my wifi fixed when the Ai
Question
Outage proof
I am needing proof of an outage for my employer. How can I obtain this it should be be that hard.
Question
•
Customer Service
@XfinityAmira I rebooted my modem several times and my own router. I cleared the cache on the Rokus and my computer. I installed the app and Re installed it. None of this worked. Like I said the last time this worked was Feb 9th.&
Xfinity Stream App not working
Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfin
Question
@user_2xw2fs My email suddenly stopped receiving messages about a week ago. I do not see any way to check the incoming and outgoing email settings fro the settings gear at the top of the page. I also tried setting up a Yahoo account and got an erro
Unable to access email
My email suddenly stopped receiving messages about a week ago. I do not see any way to check the incoming and outgoing email settings fro the settings gear at the top of the page. I also tried setting up a Yahoo account and got an error message there do. Can you please check on your end to see if an
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
commented
9 hours ago
to the conversation:
0
0
Outage proof
I am needing proof of an outage for my employer. How can I obtain this it should be be that hard.
Question