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Very unhappy
I wanted to speak with someone about a recent experience I had in trying to get my phone replaced. I am sending it this way as I feel I have truly exhausted all other contact options and was left so angry by the entire experience that I am considering changing phone providers once i have my devices
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Customer Service
We'd love to explore options to reduce your bill ansonee1! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support&rd
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
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Complaint
I am writing to formally express my frustration and disappointment regarding the ongoing negative customer experience I continue to encounter every time I contact the Xfinity chat support team regarding my services and billing concerns. Over the past several weeks, I have experienced multiple intern
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Customer Service
It's absolute (Edited: Language). I've been a customer for 11 years, and decided wanted to trim the fat. My current bill is $445 with 205 channels, home security and 1GB internet. I want to drop to just the 50 core channels and lose three boxes but k
Why do new customers get better deals?
Just got off the phone with customer service after I saw an advertisement for the 5y/1 gig internet plan. I asked about it but was then told that offer was only for new customers - IF I wanted that service I would have to pay more for it because I have been with Xfinity since 2020. I was also told t
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user_pnevhk Hello, are you still having issues with your email?
Cannot load email as imap
My husband changed his password on the computer so I changed it on his iPhone and kept getting an error message that the email could not be found — I honestly forget the message at this point. Anyway, I deleted his email from his phone and added it again but it defaults to POP instead of imap. I eve
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@user_na013u Thanks for adding a post to the community. There have been some promotions that apply benefits to the home internet side of billing. There are no promotions that lower the price for mobile services. Do you recall what kind of promotion i
Where can I find out the expiry data on my mobile promotional plan?
I couldn’t find any documentation about my mobile promotion plan that was bundled when I purchased my home internet. I’ve already chatted with three different agents, and each gave me a different answer while also urging me to apply the promotion immediately. Honestly, it feels very inconsistent and
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Hello user_986vze, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I am happy to assist you. We do not have a printable channel lineup for your particular plan. You should be able to access the channel
Printable Channel line up by plan with channel numbers AND network name
I'm looking for a printable Xfinity channel line up by plan, that include both the channel# and the network name. Is there such a thing? I don't want to print 30 pages of channels I don't have! Thanks
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Thank you for the update and for giving that a try! If your email password was updated or required a reset recently, Apple Mail may still have been using the old one in the outgoing settings. If you run into any issues again please let us know!
Can't send comcast.net email from my Apple Mail app.
I've been using my comcast.net email address for years on my iPhone and Macbook Air, but for some reason about 2 weeks ago, I could no longer send emails. I still receive them, but if I want to send an email I have to log into the Xfinity Web email web server and send it. I did discontinue my Xfinit
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Im having the same issues 😕
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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Paramount plus
It reboots every so often I can watch much. Example watching Divorce sisters took over and hour to watch. It completely kicks out app and reboots. Very frustrating paying for a service you can't even enjoy 😒
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Xfinity Stream App
user_jmow3f Hello, I am sorry multiple accounts were opened. To start have submitted a form to report fraud? Here is s link where it can be done https://www.xfinity.com/idtheftclaimform.
Xfinity fraudulently charged me !!!!!
I moved in April 2025. I specifically canceled the internet service at that property, and established new service a year ago….I even did a chat months ago to confirm that I was not being charged for internet at that address. I had to put a new phone on my plan, and went in to the Xfinity store today
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Well, I was getting ready to do that and went to Internet Accounts on my Mac and clicked on "Comcast" and it prompted me to enter my password, which I did...and verifying my account, I tried to send an email from my Mac and it worked. And then witho
Can't send comcast.net email from my Apple Mail app.
I've been using my comcast.net email address for years on my iPhone and Macbook Air, but for some reason about 2 weeks ago, I could no longer send emails. I still receive them, but if I want to send an email I have to log into the Xfinity Web email web server and send it. I did discontinue my Xfinit
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Thank you for posting on our community forums, user_22p572. We'd be happy to investigate. We need to check the Peacock codes and entitlements on our end. Let's move this to a private message for further assistance. Could you please send our team a Di
Peacock Premium Benefit Not Showing in Activated Subscriptions – Platinum Member
Hello Xfinity Support, I am a Platinum Xfinity Rewards member and have redeemed my free Peacock Premium benefit, however it is not appearing in my activated subscriptions and I am still being prompted to pay for a subscription when accessing Peacock. I have already completed the redemption process t
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Peacock Premium Benefit Not Showing in Activated Subscriptions – Platinum Member
Hello Xfinity Support, I am a Platinum Xfinity Rewards member and have redeemed my free Peacock Premium benefit, however it is not appearing in my activated subscriptions and I am still being prompted to pay for a subscription when accessing Peacock. I have already completed the redemption process t
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Customer Service
Xfinity fraudulently charged me !!!!!
I moved in April 2025. I specifically canceled the internet service at that property, and established new service a year ago….I even did a chat months ago to confirm that I was not being charged for internet at that address. I had to put a new phone on my plan, and went in to the Xfinity store today
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Billing
@chume Thanks for reaching out to us regarding your spam concerns. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. I just needed some clarification. Is this for email or voice service
increased spam in inbox
crazy increase in spam last week or so! from rare to many. all clearly spam. I keep marking as spam but tedious. is there a way to increase sensitivity of the spam filter? I have spam filter enabled, but dont see any settings to change..... ugh
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Hi there @user_3sv4y8 I'm not sure if you had a chance to check the previous message (through direct message) but we recommended removing and re‑adding the account in Apple Mail, as that often refreshes the connection.Please let me know if that helps
Can't send comcast.net email from my Apple Mail app.
I've been using my comcast.net email address for years on my iPhone and Macbook Air, but for some reason about 2 weeks ago, I could no longer send emails. I still receive them, but if I want to send an email I have to log into the Xfinity Web email web server and send it. I did discontinue my Xfinit
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@user_6b0qc2 Thanks for adding a post and letting us know. Packet loss is usually resolved on site or further up the line. Have you made sure the connections to the modem or gateway are all finger tight, and in good condition?
XfinityBenny
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14 hours ago
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Suspected Packet loss
Hello Guys for the last 2 weeks my game has been telling me I am losing packets while playing. its very frustrating. I am wired directly into my Comcast router and was wondering how you guys can help to start the troubleshooting process. Thanks in advance
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