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@user_kh93rf I understand where your frustration is coming from. Our dedicated team will contact you once they receive that FCC complaint.
Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited] and [Edited]
I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult
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Comcast Cable TV Problems
TV screen keeps breaking up with a portion of the previous screen showing up over the next screen. Have tried changing settings and cutting power to box for over 30 seconds. Nothing works. Need customer support to fix.
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X1
@Stevek066, Thanks so much for working with us this morning. We were able to confirm the email was sent from us, but it may have been sent by error since the account was paid up. We appreciate you taking the time out of your day to double-check on th
Reminder payment due 2/13/26 - already paid last month
I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity s
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Excellent question, @user_v6z0zi! Thanks for creating a post regarding this service concern. We may have to submit a ticket on your behalf to our Serviceability team in order to make your particular unit serviceable, separately from the main address.
"I want to create my own additonal account at this address"
Ive recently moved into a basement apartment and Ive been trying to get internet service, however the upstairs tenants also use xfinity. Does the option "No, I want to create my own additional account at this address." still keep the original service? The address however doesnt have a unique identif
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Ellenbj2 We’re glad you reached out, because this part can definitely be confusing. When Peacock Premium shows as active on your Xfinity account, that means the benefit is already linked, but you don’t actually create a sep
Peacock activated but can’t get login working
1. I have been a Xfinity customer for many years and when signing up for a new plan Peacock Premium is included in my plan. 2. I have activated my Peacock account, and that’s is confirmed by multiple Xfinity customer service executives but when I try to watch something that is Peacock Premium I am a
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@EG Thanks for getting this over to us!
$200 Amazon Gift Card
On may of last year i sign up for interent and was promised a $200 Amazon Gift Card. I have reached out and been imposible to get a holdof somebody in customer service to get what was promised. I also received a link to track it. However the link doesn’t help, because It shows it was send in a form
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Major Modem Problems With New FTTH EPON Symmetrical 2gbit internet plan.
Hi Board, I am writing to seek assistance with my recent internet upgrade with XFINITY. We within the last 5 days had a home installation of 1 gigabit symmetrical fiber internet. We received upon installation an XB7 Gateway. We LOVED our internet, and realized we could upgrade to 2 gigabit fiber to
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An employee
Excellent customer service helped me out with my problem. Highly recommend him. employee‘s name is spelled VAISHNAVI excellent I would highly recommend him. He solve my problem right away
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Xfinity Compliments
Concern moved here to the Customer Service help section.
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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user_0pjo0v We’re really sorry you’re dealing with that. A damaged water meter and a line left across the ground are both safety concerns, and that absolutely needs attention. Our team would be happy to look into this for you. Can
Damaged water meter
Who do I need to contact if Xfinity workers damaged a water meter? Also line still laying across ground and driveway.
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@user_8o0kzo I finally captured this on my end and it looks just like your tracert.
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
"I want to create my own additonal account at this address"
Ive recently moved into a basement apartment and Ive been trying to get internet service, however the upstairs tenants also use xfinity. Does the option "No, I want to create my own additional account at this address." still keep the original service? The address however doesnt have a unique identif
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
$200 Amazon Gift Card
On may of last year i sign up for interent and was promised a $200 Amazon Gift Card. I have reached out and been imposible to get a holdof somebody in customer service to get what was promised. I also received a link to track it. However the link doesn’t help, because It shows it was send in a form
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here is the screenshot that keeps getting marked private. I'm trying to add supplemental info to this post.
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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@XfinityAbby I received a call today from one ofcyour reps named Lasean. I am not satisfied with the partial resolution offered. The verbal contract on Feb 5th included both the phone and the watch. The fact that your internal system cannot 're-re
Formal Dispute of Mobile Charges – Account Tenure: Platinum – [Edited] and [Edited]
I am writing to formally dispute a recent sales transaction and report misleading conduct by an Xfinity representative on February 5, 2026. As a Platinum Tier member, I was explicitly told that I qualified for a free mobile line for one year and an "on us" smartwatch. The representative stated mult
Question
Got a real juicy one last night, right at 9PM. Game locked up and had huge lag spikes. Caught it on PingPlotter this time. I'm glad I have a visual record of this happening now but every time I post an image of it my post gets marked private. Thankf
Terrible latency spikes every night and randomly throughout day.
Internet has always been questionable in this house that we bought in 2021. I mainly play League of Legends which is not a taxing game but over the last few months it's gotten so bad that every other night the latency will spike up to 600ms+ and as high as 1600ms which is obviously unplayable. This
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@user_tryiq5 here are the steps to send the direct message: To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support"
Billing Dispute
My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be
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regular monthly fee went up under contract
My regular monthly fee went up ~7$ while I am still well under a contract. A contract is a contract; it doesn't mean that one party can change the terms mid-stream. It's a pretty dumb move by Comcast since GloFiber just came to town.
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Billing
I don’t see any instructions
Billing Dispute
My promotion expired in November and my bill went from $68 a month to $87 a month. I called and the agent said they would lower the plan to $60 a month and keep my same plan and give me a $27 credit. Next month I was charged $87.00 so I called again went through two agents and I was told I would be
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@user_rh12fs Try this too: using the Xfinity app, select "connect" at the bottom of the screen Select "View or edit WiFi settings" If you have split the bands by assigning a separate ID and Password for each band, then select the 2.4 GHz WiFi band&
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Birdbuddy Camera Won't Live Stream
Received a Birdbuddy birdfeeder for Christmas, which has a camera that connects to the wifi. Shows connected and the xfinity app shows strong connection. Once I turn on live stream it attempts for a while, but then states "Something went wrong". Is there something blocking this stream? It is cloud b
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