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user_2j49f0 Thanks for reaching out to us here on Forums about recent damage done to your yard due to work in the area. You have come to the right place to put in a damage claim for you, and we are happy to help. Can you send us a direct message with
Why was my lawn damaged during a xfinity service
My lawn was damaged by xfinity service trucks. I did not request the service or approve the service. The area where the trucks damaged my lawn is not an easement and is private property. The service team did not ask me if they could drive on my lawn. What they did not realize is they drove over a dr
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user_dxaudo The Xfinity app stores all your settings for the internet device, and when used to set up any new device it would use the old configuration unless you specify any changes you want to make. The IP address may change based on the new device
New Upgrade Modem/Gateway Installation
In order to avoid any devices in my home to be manually reconfigured, I would like to pre-configure the new modem for the the same SSID, DHCP, Gateway address, etc. I have it plugged in, see the new SSID, enter the password, and am able to change all that, rebooted both the modem/gateway and my devi
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Xfinity will not give me my transfer pin
How do i get my transfer finhow tget agent to give me my transfer pin, i am 6 hours from store. ?
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Devices
Mine starting working again too. Xfinity actually fixed something. It's a miracle.
I cannot get my Xfinity now app to record.
I can’t schedule recordings. My app used to record and work perfectly. I’ve deleted the app and reinstalled it. I’ve updated all the apps. I’ve done everything that was suggested. Now what?
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outages
Still have not received an update and still have an outage at my house.
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Customer Service
Good morning! @user_9hub7b, thank you so much for reaching out to us regarding the issues you are having with your service. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and
Intermittent Line Drops - Unresolved Maintenance Ticket / Tech Escalation Requested
A field tech tested my wall outlet, identified a clear signal issue, and opened a maintenance ticket. Maintenance closed the ticket without resolving the problem. Both my personal hardware and a brand-new xFi Gateway suffer from intermittent line drops and OneWifi system crashes while downstream/ups
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No, this is the new gateway: Upgrade your Xfinity WiFi Gateway to get faster speeds and less lag So, you are saying everything just magically configures, passwords and everything?
New Upgrade Modem/Gateway Installation
In order to avoid any devices in my home to be manually reconfigured, I would like to pre-configure the new modem for the the same SSID, DHCP, Gateway address, etc. I have it plugged in, see the new SSID, enter the password, and am able to change all that, rebooted both the modem/gateway and my devi
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Why was my lawn damaged during a xfinity service
My lawn was damaged by xfinity service trucks. I did not request the service or approve the service. The area where the trucks damaged my lawn is not an easement and is private property. The service team did not ask me if they could drive on my lawn. What they did not realize is they drove over a dr
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Customer Service
Hey there, @user_7bugfs! Thanks for taking the time to reach out about this. Sorry to hear the order is getting stuck! We'd love to help in any way we can :) Typically, when the web portal or mobile app stalls during checkout, standard troubleshootin
Sunday Ticket redemption
Is anyone else struggling to redeem NFL Sunday Ticket? I go to add the service and my app says it’s 0 then my computer says it’s $240 but it is not letting me redeem the purchase. It says it is added to my cart, but it is not allowing me to checkout with it. Then it won’t let me remove the service t
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user_gj26qm Hi there! Our team will be happy to help! Can you please send us a direct message with your full name and service address so we can take a closer look? How to send us a direct message: - Click “S
Account ownership transfer
I need to transfer my account to my son who will be renting the house this account services.
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Community Best Answer
Hello @user_rf7z7c, thanks for taking the time to leave a post. Sorry you’ve had such a difficult time getting a clear answer. I understand why you want written reassurance before making a decision about an email account you’ve used for
Is the upgrade to Yahoo required? If I decline the upgrade will comcast Xfinity still support my comcast email?
I've tried on different days to find the answer from the AI Assistants/chatbots but they don't know the answer so I go round and round with them. I would love a real person to ask this to but I am hoping you can provide the answer. I would prefer remaining with comcast/xfinity. But want to be assure
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Account ownership transfer
I need to transfer my account to my son who will be renting the house this account services.
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Customer Service
My driver Advanced Setting for the Preferred Band has only 3 settings: 1. No Preference 2. Prefer 2.4 GHz 3. Prefer 5.2 GHz (current selection) There is a Fat Channel Intolerant setting which is currently disabled for the driver.
Dell Latitude does not see xFinity WiFi network
Installed our new Xfinity Gateway Modem/Router xFI TG02DCW4482CT. It replaced our owned Arris cable modem SB8200v2 and Linksys router WRT3200ACM. After activating it using our old SSID and WPA2, all devices connect with ethernet and WiFi except a Dell Latitude E6540 running Windows 10 Pro. A HP lapt
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RUN FROM THESE CLOWNS AS FAST AS YOU CAN I HAVE NOW WASTED ALMOST 10 HOURS OF MY LIFE TRYING TO GET THEM TO FIX THEIR ERROR WITHOUT GOUGING ME. IT’S NOT GOING WELL AND ALL I SEEM TO DO IS REITERATE THE ERRORS AND PEOPLE KEEP COMING BACK SAYING WELL W
Xfinity Runaround
Here's the situation… I was on a chat at 2:30 on a Thursday afternoon about something totally different and it was offered the opportunity to quote lower my bill". I said sure, explore the options, but I do not want to have any loss of service or entertainment options. The representative assured me
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Sunday Ticket redemption
Is anyone else struggling to redeem NFL Sunday Ticket? I go to add the service and my app says it’s 0 then my computer says it’s $240 but it is not letting me redeem the purchase. It says it is added to my cart, but it is not allowing me to checkout with it. Then it won’t let me remove the service t
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Accessibility
unable to find user
every time i login to view anything it say i have to be a customer in order to do anything witch i am so i thought i just need to get this sorted out to pay my bill to have internet back at my house
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Customer Service
@user_3q3ziv Thanks for reaching out to us. We do apologize for any inconvenience. You can stop this voice message by turning off the Voice Guide feature on your Samsung TV or the Voice Guidance on your Xfinity box. I see @BruceW provided you
VOICE when adjusting VOLUME on XFINITY Remote.
I got a new "TV-box" connected to my SAMSUNG TV yesterday and also a New XFINITY Remote. I also have a SAMSUNG Soundbar connected by Optical cable. When I change the VOLUME UP or DOWN thei is a VOICE saying, "level of the Volume and Optical Soundbar". I dpon´t like that. HOW CAN I GET RID OF THIS VO
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user_2ndla8, I completely understand your frustration, and I'm very sorry to learn about the experience you've had trying to get this resolved. Also, please don't worry, there is no charge for participating in or posting on our forums. We certainly
agent told me i was charged for agent assistance
when i disagreed and asked for manager. she transferred me back in q. waited 54 minutes. explained everything again. that person put me on hold. transferred me back in w. then line hung up. service is just awful
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Hey @user_q97vt2 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about the internet connection. I would be more than happy to offer my assistance looking into this fu
Intermittent internet drops every few minutes
For the last day we are having Intermittent internet drops every few minutes / Xfinity Assistant broken on my mobile app.
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user_yz8iw2 Hello there! Thank you for sharing your experience with us about the account and billing trouble after returning the cable box last month. I'm sorry that the account was not updated correctly, but you found the best team to help you with
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Over billing after the cancellation of Cable and Cable Box was returned to the Xfinity Store at Blaine Minnesota
returned cable box, power supply and cables on 8/26/2026 at Xfinity store in Blaine, MN have email on same date confirmed of updated service 8/29/2026 was told the info not updated by Rika call to 1.888.936.4968 about billing called again 9/8/2026 with no, results just a sales pitch email 9/11/2026
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