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I cancelled this account, and returned the equipment on July 27. I'm still being billed. And sent past due notices. I have the return receipts. Please ensure this account is closed, and the fraudulent charges for August and September are removed. This had better not have an impact on my credit score
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Billing
Mobile bill
When I switched over to XY mobile supposed to get a year free of mobile service and somehow it didn't work out that way.So they had to once they fixed it , they changed it over , I had to upgrade that day , and they changed over to expense for free for free year and somehow I still got a bill and th
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Devices
@XfinityRichard I still can't add this package, so any help will be greatly appreciated. thanks
Having trouble adding channel
I'm trying to add more sports and entertainment channel to my channel lineup and its not working. When I press next, it says try again and doesn't work.
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spilt phones 1-android and 1- Iphone
I have two galaxy A36 5G phone on my account. can i split one to iphone keep the as android ?
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Devices
Customer services
I just recently signed up with Xfinity and I'm already fed up with customer services and overseas call centers that cannot understand English or type of issues being presented to them! I'm so sorry I ever sighed up with this company!
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Plan
Online accounts messed up and I need to order a new phone
Last year after my MIL passed away in 2025, I took the death certificate to the local Xfinity store to change the account to internet only. At the same time I carried my POA for my severely ill husband to make some changes on our account; it had previously been listed in only his name. They put my n
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Customer Service
I had the same experience. I wanted to take them to the local store but they required me to mail them in. They claim they were never received. I have the USPS tracking info but when I contacted them they claim to delete all records after 30 days so t
Frustrated with Xfinity Mobile support regarding Trade In
On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir
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No, neither of us have added our names to the Registry. Additionally I tried calling another senior friend and got the same “spam filtering” message on his line as well. I’m concluding that all this happened after there was a 5-hr wifi outage on my
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
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No neither of us did. I also called another (senior) friend and got the same message. So I’m thinking now that it’s MY line, which was down for 4 hrs, rather than their phones. There’s no Xfinity/Customer service phone number to ca
spam call filtering problems
My friend both have Xfinity phone service for our land lines. I've been calling her for years with no issues. Over the past two or three months whenever I call her I get a message that her number is protected by Spam Call Filtering. The recording tells me to enter a two digit code, but when I do, th
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user_1o1u9q There could be something impeding the downstream levels to the Xfinity Gateway, we can take a closer look for you. Are you connecting through a VPN by chance?
Actual or reat internet speed rates Mbps delivered as measured by Ookla.
Want to see if anybody had measured actual Mbps speeds delivered as measured by a third party like Ookla. We are on a purported 2 Gig plan supposedly having speeds up to 2 Gigs. Actually download speeds as measured by Ookla is 425 Mbps. Wonder if we drop to a 500 Mbps plan what would the actual down
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The second email arrived at 12:06p.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Internet keeps cutting out
For the past week and a half, my internet has been cutting out randomly and then coming back 30 seconds to a few minutes later. Sometimes I have to switch between my two networks to restore internet access. Today it has happened 8+ times, even after unplugging my modem, checking that the cords attac
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Your Home Network
Price change
Hello, I was paying $71.22 per month for a 2 gbps plan and looks like that promotion has expired and new charges are over $120. Can someone message me please so we can discuss my options?
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Billing
iPhone email help [Edited]
Cant get to my email from my i phone [Title Edited: "Personal Information"]
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Thank you, have you been able to uninstall and install the app on the Apple device? Are you able to log in to your account online and compare what the information is showing on there for the devices? Lastly, we would want to forg
Android vs iOS
I have a Samsung A52 G5 and a iPhone 15 with the Xfinity App installed. However, the information displayed is not the same. On the A52, when I navigate to the Devices page. I see all my Home network connected devices in the right categories. On the iPhone not so good. Two of my Linux PCs are listed
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Unauthorized payments
We recently had an issue last month with an autopay where we had paid the bill then when autopay when through it took the amount again. We got that refunded and removed autopay to prevent this issue again. A payment was pulled today that we didn’t authorize, we don’t have autopay on and when I call
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Billing
Thanks @user_6rc9w6 for reaching out on our Xfinity Community forums! If the buffering is only occurring on ESPN channels, that can help narrow down where the issue may be occurring. As a few quick self-help steps, try refreshing the TV Box, restart
XfinityCliff
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ESPN buffering issue
Constant buffering issue only on espn channels on all home devices. Any solution is appreciated
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