Xfinity Community Forum

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I will have the person who bought it try this hopefully this works cause I’ve tried everything and on another note on my app it still has my old phone as what’s on there and not my new phone which is kind of confusing

user_azg4ip

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3 hours ago

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Unlock a Phone

My Iphone 17 pro max purchased November 2025 at Valley River Xfinity store was locked up due to a faulty update in August 2026 * The store was unable to help ! I paid off the phone and purchased a new phone ... (I use my phone for work) ... I sent the phone back to Apple. It was fixed. I sold the or

Question

Hi, i got a txt msg from xfinity last Sunday mention that my ticket was closed, there was no description nor stats update on the ticket, I check the library and the lotr extended wasn't added either, any ideas? Thx!

warblah1

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3 hours ago

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today's xfinity free movie reward, lord of the ring:fellowship of the ring extended edition, redeemed as theatrical edition instead?

Claimed it and got the regular edition instead, which i already had. Apparently other people had same issue. Anyway for you guys to fix it? Thx

Question

user_7l07ud Thank you for trying and for letting us know your results. Since we need to gather personal information our team will respond to the DMs you have sent us.

XfinityPeterH

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3 hours ago

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help with changes

I am looking for assistance with downgrading from tv and internet to an internet only service. I would like to chat with an agent via DM.

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I've tried the link above with no success. Plan Builder will not allow me to remove TV service online. Please invite me to a Direct Message so an official corporate agent can manually downgrade me to a standalone 500 Mbps internet plan.

user_7l07ud

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3 hours ago

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help with changes

I am looking for assistance with downgrading from tv and internet to an internet only service. I would like to chat with an agent via DM.

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Equipment returned

I returned my equipment about 2 weeks ago why am I still receiving messages saying return my equipment.

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Customer Service

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Thanks for including a screenshot. That doesn't appear to be the correct menu list. Feel free to follow this link with visual instructions on how to create a direct message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging

XfinityNasser

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3 hours ago

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Xfinity Support

I received a call regarding some equipment that was not returned. I do not have this device. This must be a ghost equipment on my account. I’ve never utilized anything else other than the Xfinity internet box.

Question

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I would like to have the favorites back in the guide and smart resume for the channels that provide it

user_vqrr27

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3 hours ago

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The new format for xfinity cable

I was extremely irritated last night when all of a sudden the format for the xfinity app on my smart tv completely changed!! And not for the better! Today I’m even more irritated to find I have to scroll through every channel on the guide, there is no longer a “favorites guide list.” And when you wa

Question

Thank you @user_2k9xyp for such a quick reply! Ok, so you expected your services to be cancelled on Saturday, 11/7 and autopay was withdrawn on 11/8? I would like to dig deeper into the details and look at the specifics. &nb

XfinityJulie

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3 hours ago

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I cancelled my plan and still was charged for November

I called Xfinity hoping to cancel my plan and was hoping to avoid auto-paying for this month (November.) I received an email this morning stating my auto-payment went through successfully. How do I apply for a refund? This is quite frustrating.... Also, I still have internet despite cancelling my pl

Question

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The Category doesn’t give Xfinity Support as an option

user_4456j7

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3 hours ago

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Xfinity Support

I received a call regarding some equipment that was not returned. I do not have this device. This must be a ghost equipment on my account. I’ve never utilized anything else other than the Xfinity internet box.

Question

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Senior citizen discount

Hi I'm a senior citizen, my bill is $138.67 a month, do you offer a senior discount, I'm 84 years old. Thank you. [Edited: "Personal Information"] account # [Edited: "Personal Information"]

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Billing

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I have same issue. Please fix this on your end.

carol32353

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3 hours ago

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Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4

I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play

Question

Hi @user_azg4ip, Thank you for making us aware of this issue. It seems like something that may occur after repairs are done. Has the new purchaser of the phone attempted to reset the network settings on the device? This can be done by going to settin

XfinityJustinM

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3 hours ago

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Unlock a Phone

My Iphone 17 pro max purchased November 2025 at Valley River Xfinity store was locked up due to a faulty update in August 2026 * The store was unable to help ! I paid off the phone and purchased a new phone ... (I use my phone for work) ... I sent the phone back to Apple. It was fixed. I sold the or

Question

Thanks for clarifying that. I'll need to take a look directly into your account for further review. We'll get to the bottom of this, no doubt. For the security of your account we'll need to move to a private chat.To do so, can you please send our t

XfinityNasser

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3 hours ago

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Xfinity Support

I received a call regarding some equipment that was not returned. I do not have this device. This must be a ghost equipment on my account. I’ve never utilized anything else other than the Xfinity internet box.

Question

Hello @user_032119, thank you for taking the time to leave a post. Sorry you’ve been experiencing these issues with both the Channel Guide and your recorded programs. I can understand how frustrating it must be to have the guide unexpectedly ju

XfinityMarshante

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3 hours ago

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Channel Guide: When I'm surfing channels using the Channel Guide - it will jump 20 - 50 channels, frequently

1. Channel Guide: When I'm surfing channels using the Channel Guide, it will jump 20 - 50 channels - frequently. 2. When watching a recorded program, (like the news) the picture stops or flutters or distorts, etc. The sound does about the same. Not reliable!

Question

Recently upgraded Xfinity Stream App on TV lost functionality

I believe others are posting this same issue. My TV recently forced me to upgrade the Xfinity Stream App. After install I had to re-authenticate. All went well, I was able to go view live TV, see my recordings, etc... HOWEVER, I lost ability to FILTER and also lost FAVORITES. I can still see and vie

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Xfinity Stream App

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Hello, @user_bj4eb0 thank you for reaching out over Xfinity Forums. That is a great questions regarding if TV service can be supported through a coaxial connection, and you've contacted the right place for support. This would depend on how the TV sig

XfinityJustinC

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3 hours ago

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Can I have TV service from both coaxial cable and 1GB WiFi?

I am subscribing to Xfinity 1GB WiFi and TV Core services. I recently found that my home's coaxial network in good shape. At present, a coaxial cable is connected to the gateway router. My Samsung TV receives wireless signals from an Xi6-T box (Model TX061AEI) which also serves as DVR. Because the T

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support

Hi there, I’m contacting support because I am not receiving the advertised upload speeds for my plan. I should be getting 100 Mbps upload, but I am consistently capped at 30-35 Mbps. I am using an Xfinity XB8 Gateway, which I know is fully compatible with the Next Generation/Mid-Split speed increase

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Your Home Network

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@user_h75v6u Thank you for taking the time to reach out to us here on our Xfinity Forums. For an Xfinity Mobile device, this would be correct. Just to clarify, are you trying to change the number of rings on a mobile device, or a landline phone?

XfinityBillie

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3 hours ago

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I can't change the number of rings before vm picks up

I want to change the number of rings on my phone before voicemail picks up and I'm being told that Xfinity does not allow changes to the number of rings before voicemail.

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No I don’t remember it. I have Roku. The use of that device wouldn’t be necessary.

user_4456j7

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3 hours ago

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Xfinity Support

I received a call regarding some equipment that was not returned. I do not have this device. This must be a ghost equipment on my account. I’ve never utilized anything else other than the Xfinity internet box.

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return shipping label

We closed account and need to return a modem. I need a return shipping label.

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Devices

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