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@XfinityKam yes I assume it is leased because I have a $131 balance on my account for unreturned equipment and keep getting robo calls to return it. I have the advanced gateway XB7 model
Return Shipping label link issue
I need to return WiFi equipment and cannot get to an xfinity store, when I use the link to request a shipping label there is no device available for me to select and I cannot get a label. But I’m being charged late fees for not returning my equipment. When I call the customer support they just try t
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Roberto, xfinity's own representative admitted that you are purposely limiting my service back in April of last year and the bill xfinity provides each month also reflects it. I very clearly can read what is printed on my bill. and to answer you it's
throttling / have proof
Xfinity charges $95/mo "1.2 Gig" + $28.99/mo payment plan while throttling to 70-294Mbps max (25% of paid speeds). Rep confessed: "Limited to 100mbps until old account paid" on NEW account (different name). Bills show "1.2 Gig" charged but "100Mbps included." Live tests prove speed test manipulation
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my question is why I am not being updated on the outage? The reason WAS because of maintenance, but now it doesn’t say way there is an outage. They did give me updates, but the updates stopped several days ago. I just want actual updates.
Planned maintenance lasting several days
How long are the planned maintenance projects supposed to last? It has been several days. I received texts at the beginning and the “end” of the planned outage however whenever I call or look up outage in my area it says there is one and that the estimated time to restore is “as soon as possible.” I
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user_xl8gsx Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
TVAPP-00277
Unable to stream Livee xfinity TV go channels or Recorded Programs. Error: TVAPP-00277 Latest software updated, cleared browser, latest Java. Problem continues. How do I resolve?
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Modem model number equivalency
Apparently, according to emails from Xfinity,I need to upgrade my modem. I'm looking at purchasing a Netgear CM3000 but the manufacturer REFURBISHED version, a Netgear CM3000-100NAR, no difference in any way other than just being refurbished. I just want to confirm that it is compatible and will wor
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Your Home Network
Try contacting this team about it. They handle blacklisting issues; Comcast Customer Security Assurance. You can contact them online using the link below; https://spa.xfinity.com/?linkId=130556429 Or call them at 1-888-565-4329 or 1-800-934-64
Cannot access Youtube without signing in
Starting the evening of March 12, 2026, I am unable to access Youtube on a laptop or mobile device unless I sign in to Youtube. I receive this message "Sign in to confirm you’re not a bot". This occurs only when I'm using Xfinity internet service; I have tested using AT&T and also Fidium, and do not
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Often times uninstalling the Xfinity Stream app, and reinstalling it can resolve issues. Are you experiencing audio issues with any other channels?
Audio/Video out of sync on Xfinity app installed on smart TV
I have a TV directly wired to the Xfinity modem and a computer on the home network. I'm watching the Golf Channel. On the TV the audio is widely lagging the video. On the computer it is fine. What [Edited: "Profanity"] wrong with your app?
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alarm activated
who can I talk to to discuss an alarm activation 3/13 when I was gone?
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Devices and Equipment
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Provisioning conflict and speed mismatch on Gigabit x2 plan (Mid-split)
Hello, I recently upgraded to the Gigabit x2 (2000/250 Mbps) plan and installed a new Netgear CM3000. My account currently incorrectly shows two active customer-owned modems. My signal levels are now correct, but my CM3000 is still receiving an old provisioning bootfile and is failing to lock the 'E
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Hey @user_xj9hfn I know Peacock has an awesome selection so getting you access is important to me so you can enjoy it! When you say you can only access free content, are you getting an upgrade message? Can you try logging out of the app, and logging
Peacock account not showing Premium
Hi, I'm logged into Peacock on my TV via the Roku app (I also tried via my phone and the app). My Peacock account email is correct , and matches my Xfinity account, which shows I have Peacock Premium. But the apps don't seem to recognize the Premium upgrade, showing me only free content. Email is th
Question
Return Shipping label link issue
I need to return WiFi equipment and cannot get to an xfinity store, when I use the link to request a shipping label there is no device available for me to select and I cannot get a label. But I’m being charged late fees for not returning my equipment. When I call the customer support they just try t
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a +1 (833) 453-7008 when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver “Stephanie” never s
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Why would I do that? I will look into optimizing my TV, but if y'all can't supply & install legitimate updates...well, you are xfinity. No one expects any better.
Audio/Video out of sync on Xfinity app installed on smart TV
I have a TV directly wired to the Xfinity modem and a computer on the home network. I'm watching the Golf Channel. On the TV the audio is widely lagging the video. On the computer it is fine. What [Edited: "Profanity"] wrong with your app?
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Hey there, @user_09mbrj! I'm sorry to hear about this experience, and I assure you that we work hard to provide the best service wherever we can. Our Digital Care Team is available over this platform 7 days a week! Would you be willing to provide a f
Few minute wait time?
I am at the Xfinity store. I was told the wait is a FEW minutes. 1.5 hours later I ask how much longer and I get an attitude. Someone needs an attitude adjustment and it’s not me. Not one dedicated person. All salespeople selling services. Guess what I’m still a paying customer.
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Cancelled service
I cancelled my service and return my equipmemt 2 days ago 3/12/2026 but i can still log into my account online and it still show my upcoming payment. Do i have to make the payment? It show i have a payment on 3/21/2026. What do i do?
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user_nxqsxg thank you for using the Xfinity Community Forums page to reach out regarding your equipment for internet service. The XB10 is a limited stock device, but it is also only compatible with specific service locations that use FDX (full duplex
Looking to ugrade from an XB8 to an XB10
I've been looking to upgrade my XB8 to an XB10 for some time now and can't find a way to do so. I upgrade my internet to the 2 Gbps and never got an option to upgrade when I heard it was being prioritized to the top tiers. Either way, I've had to restart my XB8 in 2025 countless of times I lost coun
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WiFi Modem Delivery
I got a message saying “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: (link to track it)” from a +1 (833) 453-7008 when I click the link it takes me to a bring page with a map and a line from where the “driver” is and me. But the driver “Stephanie” never s
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Customer Service
Peacock account not showing Premium
Hi, I'm logged into Peacock on my TV via the Roku app (I also tried via my phone and the app). My Peacock account email is correct , and matches my Xfinity account, which shows I have Peacock Premium. But the apps don't seem to recognize the Premium upgrade, showing me only free content. Email is th
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Customer Service
Hello @user_apz4gy, I want to confirm with you since you are not showing the option online to return your modem, You are using a leased Xfinity modem correct? Please identify your modem from this list and let us know which of the following you have.h
XfinityKam
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Return Shipping label link issue
I need to return WiFi equipment and cannot get to an xfinity store, when I use the link to request a shipping label there is no device available for me to select and I cannot get a label. But I’m being charged late fees for not returning my equipment. When I call the customer support they just try t
Question