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user_rxx9i8, That is correct. In this case, UPS wouldn't be able to generate and print your label. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corne
Return
I left New Mexico in May 2025 & took my Xfinity equipment with me to Oregon to return it there. I left Oregon in August 2025 & forgot my Xfinity equipment there and I moved to Texas. I just received the Xfinity equipment from Oregon & ineed to final return it..how do I get it to you?
Question
Hello again, I decided to tinker around a bit. The result was that I deleted the email addresses that I asked about by determining that they were somehow names of actual accounts! I'll watch the Connect page for a few days and see what shows up and t
Xfinity Connect page.
Strange emails listed on left side of Xfinity Connect page. Each one is unknown to me. There is a triangle with an exclamation point after each address.
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I agree. All the hype about the new channel and just disappointment. It is so choppy.
Scripps Sports Poor Unwatchable Broadcast
Scripps Sports broadcast for Nashville Predators on channel 1028 is absolutely awful, unwatchable, skipping and stuttering.
Question
UPS told me I had to get a label from Xfinity.
Return
I left New Mexico in May 2025 & took my Xfinity equipment with me to Oregon to return it there. I left Oregon in August 2025 & forgot my Xfinity equipment there and I moved to Texas. I just received the Xfinity equipment from Oregon & ineed to final return it..how do I get it to you?
Question
go_horns7 Hello, I am sorry you are having issues with your TV box. I am happy to help you troubleshoot. Is it connected to a splitter?
Need Replacement
My only Xfinity TV box is an Arris Xi6-A, model AX061AEI. It repeatedly gives me error RDK-03117 and stops working. I've restarted the TV box and Gateway multiple times, but the problem keeps returning. The equipment-update page says I already have the latest equipment, so I am NOT looking for an up
Question
Scripps Sports Poor Unwatchable Broadcast
Scripps Sports broadcast for Nashville Predators on channel 1028 is absolutely awful, unwatchable, skipping and stuttering.
Question
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Channels and Programming
@user_j7sx47 Thank you for connecting with us about your internet concerns. We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist.
Why does it take four days to get an appointment for a total outage
Yesterday we had a storm. The power did not go off. My current Technicolor modem is offline. I cannot get it to reboot. It basically is in the flashing yellow light status. It appears as if there is an issue with the modem. I have to. I called in for a consultation/appointment. The appointment is 4
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Transfer PIN
Im trying to get a transfer PIN to transfer my number FROM Xfinity Mobile. However, the AI software is instructing me to login to VerizonApp and Verizon’s website. I tried both, and neither have an account with my information.
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Devices
Hello! We'd be happy to help you get ready for the game @user_9jneao! Let's take a closer look at your account to see if Marquee Network is available in your region. If you could send our team a direct message with your full name, the name listed on
Adding Marquee Network to our service
Hi We really want to watch the Cubs game - can we add the Marquee Network to our service?
Question
I contacted Xfinity to schedule a tech visit, but they told me that there's an upcoming maintenance on Sep 25 in my area. They recommended me to wait until that date since it might resolve my issue. They also mentioned that Xfinity will charge me $1
My Upload Speed Is Throttled at 6 Mbps (Motorola MG8702)
Hi, I'm using Motorola MG8702 (firmware version 8702-19.3.9), and it's my own modem. My internet plan is only 300 Mbps down / 100 Mbps up. Although my download speed is over 300 Mbps, my upload speed is capped at 6 Mbps. A customer service rep tried to update my modem's firmware version and provisio
Question
1K UP (AND) DOWN
I upgraded to the XB10 router and my upload is still capped, this is most likely because DOCSIS 4.0 isnt avaiable in my area, and i was curious when it was going to be rolled out for zip code 95660? The website says I should be getting symmetrical speeds so i was curious.
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Customer Service
My internet
I just moved here thought I could set up myself. But has a weird special piece I dont know what to do. Need help or someone to come and set up for me
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Your Home Network
Cancel tv service and keep high speed internet
How can I cancel tv and keep my internet? I tried to do it in app, couldn’t find it.
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Customer Service
Customer service complaint
I have been a customer for over 16 years. We recently moved and had our services transferred. That is where the problems started. We had an excellent package prior to moving and now I pay almost 2x as much for 1/2 of the items. The 2nd issue is I was told I had to have home security to have the pack
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Customer Service
Mobile Line Disconnected was added back by Xfinity without me asking
How do I get this line deleted again without sitting on the phone with a rep for 30 minutes again? Thanks!
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Plan
Thank you for reaching out @user_1ag8cd! Channel issues can definitely be frustrating when they interrupt programs you’re trying to watch. Are any other channels experiencing this issue? Does this happen on all cable boxes in the home? Is the X
NBC Freezing
NBC has frozen and is producing a static sound, with the picture repeatedly jumping. Why does this happen, and how can it be fixed? When you're paying this much for Xfinity service, you expect network channels to come in clearly and reliably. Network stations like NBC should not be experiencing thes
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Need Replacement
My only Xfinity TV box is an Arris Xi6-A, model AX061AEI. It repeatedly gives me error RDK-03117 and stops working. I've restarted the TV box and Gateway multiple times, but the problem keeps returning. The equipment-update page says I already have the latest equipment, so I am NOT looking for an up
Question
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Customer Service

Hello user_w8qgh9 thank you for reaching out to us here in our Xfinity Community forum. We appreciate your time, and we want to help you. Based on your post, and the included detail, let's go ahead and get to work on this for you. Please send u
XfinityJeffB
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11 hours ago
to the conversation:
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Customer service complaint
I have been a customer for over 16 years. We recently moved and had our services transferred. That is where the problems started. We had an excellent package prior to moving and now I pay almost 2x as much for 1/2 of the items. The 2nd issue is I was told I had to have home security to have the pack
Question