Xfinity Community Forum

I do see that, however, that was an issue that was resolved already for quite a few months. You may be encountering the same errors, but it has not been marked as a known issue at this time. If it were a known issue, we would also normally link your

XfinityAmandaB

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12 hours ago

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U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

Hey! We appreciate you taking the time to reach out and message us @user_5sc22g. As you have not official filed, you will need to reach out again once you have the required information. Please do not hesitate to make a new forums post or call our mai

XfinityDemitrius

commented

12 hours ago

to the conversation:

0

U

Bankruptcy

How do I notify xfinity of my bankruptcy?

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U

Unbelievable! I pay for this network via Xfinity. Time to consider canceling my subscription given how expensive it has become. Now I am going to miss NFL games and coverage! No refund in sight! Shame, shame,shame!

user_kzmcog

commented

13 hours ago

to the conversation:

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

Question

@Parad0x763 Thanks for reaching out to us regarding your internet speed. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name

XfinityCarolyn

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13 hours ago

to the conversation:

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P

Slow speed on Linux laptop

I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un

Question

If a new agreement with Disney/ESPN, the owners of NFL Network and NFL RedZone, isn’t reached, the impact on current or future charges will be evaluated.

XfinityJohnG

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13 hours ago

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M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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U

Will seriously have to consider canceling Xfinity as the NFL season approaches. I don’t plan on missing games and coverage! Especially, since I pay for this channel via the Sports package! Xfinity please pick this network back up soon! Frustrated!

user_kzmcog

commented

13 hours ago

to the conversation:

0

Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

Question

U

That's weird because two agents from last week said it was an issue effecting many people. Yes, we did a refresh. Maybe look at my issue from 5 months ago and see what the issue and resolution was then. There is a chat on this platform that you shoul

user_smuhof

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13 hours ago

to the conversation:

0

U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

Thank you for confirming. Let's see what options we have to assist you with your request. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: &bu

XfinityRaf

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13 hours ago

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U

Escalation

I am looking to get this closed account off of my credit report. It is really affecting my credit score. Please help

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@XfinityMelinda I am paying an extra fee every month for the Extra Sports and Entertainment package that includes the NFL network. Will I be getting a discount or rebate now that the NFL Network has been discontinued?

user_4lp695

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13 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Thanks for adding your concern to our Xfinity Community forums, @user_oplkx8. We can take a look at this issue for you if you would like. 😀To get started please send us a Direct Message* including your full name and service address.

XfinityCliff

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13 hours ago

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R

Local Sport Networks in New York with signal problems

The channels for local sport networks in New York City have a constant issue with the signal leading to freezing and pixelation. This only happens in channels like YES and SNY which I usually watch for baseball games. It is not isolated and is present on every game. If I watch using the Xfinity Stre

Question

I am not able to locate any known issues regarding missing channels using the Xfinity stream app. We do have a few where there are specific episodes or closed captioning missing, but nothing that I can find for our standard TV channel lineup options

XfinityAmandaB

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13 hours ago

to the conversation:

0

U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

U

Nope.. years of paying these idiots and being loyal means nothing to them. In fact, the new customers are worth more. So it's time to say good-bye.

user_sxmvoi

commented

13 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

U

It was closed last year

user_vnhgs3

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13 hours ago

to the conversation:

0

U

Escalation

I am looking to get this closed account off of my credit report. It is really affecting my credit score. Please help

Question

U

At home using Xfinity wifi. It's an app issue across all devices; laptop, phone, and smart tv. As I said, it's apparently happening to a lot of people and somebody is supposedly working on it so, we've done all the troubleshooting.

user_smuhof

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13 hours ago

to the conversation:

0

U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

U

iPhone

I’m unable to get my emails - my password is not accepted

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Devices

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@jackson5982 My team can help with your utility box concerns today. It will require us to look into this issue on our end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to

XfinityShawn

commented

13 hours ago

to the conversation:

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J

Broken Exterior Utility Box

The utility box in my driveway has broken and now is a hole which is a fall risk for humans and my car can fall in the hole. I need it replaced ASAP but I cant get ahold of anyone and the automated phone service gets you no where fast and then just stops trying to help you. Please advise. Lauren

Question

Thank you for confirming, and are you at home connected to your Xfinity Wifi as well? Some content is not available if you are away from your home, which would include if you are at home but using mobile data and not your home internet.

XfinityAmandaB

replied

13 hours ago

to the conversation:

0

U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

U

No it went on for about 2 weeks about 5 months ago and has been fine ever since that time up until last week. The agent 5 months ago said that it was determined that the issue was on your end and that the tech people had to somehow fix it, which the

user_smuhof

commented

13 hours ago

to the conversation:

0

9

U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

@user_smuhof - Thank you for taking the time to share that with me—I can understand how frustrating it is when an issue keeps coming back or doesn’t seem fully resolved. You mentioned this first started about five months ago, and I just w

XfinityThomasA

replied

13 hours ago

to the conversation:

0

U

Missing channels again

All the channels I pay for are missing from the guide again, except the free ones, on the streaming app. This happened to me about 5 months ago and was told then that it was an issue on their end, but here we go again. I made two phone calls last week and both times was told it was on their end and

Question

Awesome! I am glad you are taken care of. Feel free to stop back in again anytime if you need help in the future. We are always here to help!

XfinityAmandaB

replied

13 hours ago

to the conversation:

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emails

I want to see and read my Comcast emails

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