Xfinity Community Forum

@Pcheray Thanks for creating a post for us. Our team is here to help. I have a few questions to ask so we can resole your concerns. I'm sorry to hear your Global travel pass is not working. When you set up your pass did you receive a text mess

XfinityKei

commented

6 hours ago

to the conversation:

0

P

Global Pass not working

I added my global pass way month aheadi so I don’t have to call to get it added. Arrived in South Korea, no service. Date roaming on, rebooted so many times, removed and added the global pass myself online, still no service at all. Only with Xfinity that this happened to me. Now i regretted switchin

Question

@user_25bbe1 Per the modem, you can definitely own your own modem at any time that you want. You would want to visit the link: https://mydeviceinfo.xfinity.com/ to check on compatible modems. As long as the modem is a modem/ router combinatio

XfinityDena

replied

6 hours ago

to the conversation:

0

U

Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.

A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking

Question

U

@XfinitySara Is there a router you recommend that I can hook into the XER to get me the speeds I am looking for? I am able to turn off the WIFI on the XER and the app allows me to get to the DMZ settings so it looks like I can use your"Pseudo-Bridge

user_25bbe1

replied

6 hours ago

to the conversation:

0

U

Xfinity Fiber Installed — Great Wired Speeds, But Wi‑Fi Is All Over the Place. Need Advice.

A few days ago, an Xfinity tech came out to install fiber, an ONT, and the new gateway. When he left, everything looked great—Wi‑Fi speeds were hitting around 800 Mbps on our 1 Gbps plan, and the wired connection was perfect. Since then, the Wi‑Fi has gone completely inconsistent. I’ve been checking

Question

U

Please help

Please delete this ID. I have no interest in the community forum. This was created on accident and I would like it deleted please.

Question

•

Getting Started

5

0

Interrupted

Is the cable down at my location

Question

•

Customer Service

3

1

0

U

Billing

I had a payment set up and I contacted u guys about canceling it and you literally told me yes its cancelled and then today it comes outta my account. I want a refund! So much for it being canceled

Question

•

Customer Service

5

1

0

I have done all that, and still need to reset my password every couple of days.

user_7kfwf8

replied

8 hours ago

to the conversation:

0

Keep having to reset my email password every couple of days

I keep having to reset my email password every couple of days. I have been on the phone with Comcast security multiple of times. They all had me reset my password and I did. They then told me that I will not have this problem again. Lo and behold, a couple of days later I am told to reset my passwor

Question

J

Same issue in Colorado. Access to Mihoyo's Chinese website and its games is unavailable.

Jim_Wen

commented

8 hours ago

to the conversation:

0

U

severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

Question

U

Same issue in Seattle, not only websites, many Chinese apps are affected.

user_b3dbd6

commented

8 hours ago

to the conversation:

0

U

severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

Question

U

Same in Seattle. Starting from the evening of March 2nd (PST), I have been experiencing significant routing issues to services hosted in China or utilizing specific Asian CDNs. The symptoms are very specific. I can download updates and log in to my a

user_82l6lc

commented

8 hours ago

to the conversation:

0

U

severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

Question

U

Xfinity support

Moving and request to Cancel tv and internet services as of 3/1/2026.

Question

•

Sign-In and Account Management

6

1

0

U

Mobile

Talk to a human no mobile service for 3 weeks must be contacted on landlines reached out multiple times. This time I am documenting it. My landlines is [Edited: "Personal Information"] I would appreciate a prompt Response Like I receive a prompt Bill. Sincerely Iris [Edited: "Personal Information"]

Question

•

Customer Service

3

1

0

A

Download speed is not as advertised

I signed up with Xfinity understanding that we had an agreement that i would get roughly or close ~1gigabit per sec download speeds but after continuously and rigorously checking the speed I'm averaging 300 Mbs ~ 500 Mbs. Mind you I am testing on a 2025 Asus ROG Strix Scar 18" 2025 model, monster of

Question

•

Your Home Network

2

0

@Again Thank you. Strangely everything is working fine today.

opjose

replied

11 hours ago

to the conversation:

0

Comcast blocking my Comcast SMTP E-mail from home.

Many of my on-line accounts were hacked because of a data leak. I had to reset many things. As a result of the breach Comcast does not accept smtp messages from my home IP address. SMTP sending works fine from outside my home on the very same devices. No one in my household is able to send Comcast e

Question

T

ECR

Xfinity Mobile claims my Samsung phone is "locked by Samsung" (which Samsung confirmed is false—they don't impose carrier locks). IMEI checks show it's fully unlocked, yet Xfinity won't provision/release it for use on another network.I've met all unlock criteria (paid off, active 60+ days), but fron

Question

•

Devices

3

0

T

Finally Switching to AT&T Fiber!

Holy cow! I've spent years convincing my elderly grandmother that AT&T isn't completely evil. That was the only thing holding us back. She has finally agreed to switch to AT&T fiber. I'm so tired of coaxial cables. It's such a horrible medium. Even if Comcast/Xfinity installs everything perfectly, w

Question

•

Your Home Network

6

0

U

I just sent a direct message to you. Thank you for taking the time to look into this. I look forward to your assistance.

user_6ok25y

replied

11 hours ago

to the conversation:

0

U

Why Was I Not Told About $100 Installation Fee Before Transferring?

I recently moved to a new address and initially contacted customer service to cancel my Xfinity service. During that call, the representative encouraged me to continue my service at the new address, and I agreed. However, I was not informed that my new address is considered a primary address that ha

Question

@user_i1csbj Sorry that you are still having trouble connecting to the Xfinity hotspot. I will need to review your account and submit a technical support ticket to assist you with your hotspot connection. To send a "Direct Message" to Xfinity Support

XfinityCarolyn

replied

11 hours ago

to the conversation:

0

U

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

Question

C

Same problem here in Denvor, I tried to ping my Xfinity assigned IP and it is unreachable globallyhttps://check-host.net/check-ping

Chemicy_V

commented

12 hours ago

to the conversation:

0

U

severe issue to access some Chinese websites since nigth of March 2 from San Jose (95132)

Many websites in China became effectively unreachable since last night, such as gitee.com. ping gitee.com PING gitee.com-31ba39d0fd3.baiduads.com (180.76.198.225) 56(84) bytes of data. ^C --- gitee.com-31ba39d0fd3.baiduads.com ping statistics --- 7 packets transmitted, 0 received, 100% packet loss,

Question

U

@XfinityRay my old phone is connected to the Xfinity WiFi hotspot. My new phone doesn't show Any Xfinity networks. My new phone has never connected to any Xfinity network. What's it going to take to talk to someone who has some knowledge of why this

user_i1csbj

replied

12 hours ago

to the conversation:

0

U

Xfinity WiFi doesn't show up on my new phone under networks. I do not have an Xfinity phone

What settings do I need to change

Question