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user_m94r21 Thank you so much for reaching out for help with your lock box. We would be happy to help with getting the box removed during your remodel process. If you could send our team a direct message with your full name, the name list
Remove exterior equipment
I will be remodeling and disconnecting service and need to schedule an appointment to remove the equipment from the side of my home. This is exterior equipment attached to my garage.
Question
user_t97n8f Thank you for reaching out with your concerns. You cannot change your Xfinity Mobile line's ring timeout delay to 1 second, as the minimum number of rings before voicemail answers is two. To change the number of rings, sign in to Xfinity
Visual voicemail
need to change my Xfinity Mobile line's ring timeout delay to 1 second. Front-line phone support cannot find this setting. Please escalate this to a network administrator who has backend access to update the routing commands on my line profile
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Good afternoon user_ubolyd. Is he able to access the original emails through our website on Xfinity.com?
Email lost during move
My husband was moving his Comcast email to his Gmail account folders. Several hours later, he noted that all appeared to have moved (using the Apple Mail viewer). I then accidentally deleted his Gmail account on his device, instead of his Comcast account. I re-added the gmail account. However the it
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Password
I changed my WiFi password but now the new password won’t work and I can’t connect
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Devices and Equipment
Hi, @user_nn8ap3, and thanks for posting on our community forum! I apologize hearing you're having trouble with your remote. Have you had a chance to check or replace the batteries? You can also use our Xfinity app and Xfinity Assistant to check the
I can't get the remote to turn on the TV or the box
The remote wouldn't turn on the TV and none of the buttons work.
Question
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Downed hazardous Xfinity cable line on my property - chat assistant not working
I am a current Xfinity customer. There is a downed outside cable line on my property at [your address]. It is a hazardous/dangerous wire issue, not an Internet troubleshooting issue. The Xfinity chat assistant is not letting me submit the report. I need a technician dispatch or outside line repair t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Downed hazardous Xfinity cable line on my property - chat assistant not working
I am a current Xfinity customer. There is a downed outside cable line on my property at [your address]. It is a hazardous/dangerous wire issue, not an Internet troubleshooting issue. The Xfinity chat assistant is not letting me submit the report. I need a technician dispatch or outside line repair t
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Remove exterior equipment
I will be remodeling and disconnecting service and need to schedule an appointment to remove the equipment from the side of my home. This is exterior equipment attached to my garage.
Question
Good afternoon Williamgro. We appreciate you reaching out. I would be happy to look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on th
Extremely bad driver in Holland, MI
I was cut off today July 11, 2026 between 1:30- 1:45 pm in the area of 196 Regent Blvd and 58th Street which is by the Holland Airport/ Tunnel. He/ she was driving an xfinity van number 220415 that had damage on backend driver side missing fiberglass. This person passed me and my family on the right
Question
First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can u
No internet
I have to internet...I have done changed the cord from wall to box and unplugged and plugged back in modem
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Retention Offer never Applied
Hello, I was promised a retention offer but it has not been applied to my account. If I cannot get some sort of pricing adjustment after I was promised this (which I wasn’t even expecting but was so amazed at), I have received an equally better offer for mobile and internet from T-Mobile. I have wor
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user_9s3adl, Hi there! Thanks for reaching out. I understand your concern, especially since you're currently out of the country and trying to avoid another automatic payment. We'd be happy to help review options for disconnecting the service. Since t
trying to find a way to cancel service when I'm out of country
Hi, I'm trying to cancel my internet service because I’ve moved out of my previous apartment and am currently out of the country. When I looked into the cancellation process, I was asked to provide a callback number. However, since I'm overseas, I'm unable to receive a callback. I would appreciate i
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I understand the confusion, @user_xzbwet especially when you're listed as a Manager on another account and have recently created your own account. You may need to unlink the accounts so that your Xfinity ID is no longer associated with your wife's ac
Divorcing, setting up new account but login still takes to old one
My wife, soon to be ex, has me on manager to her existing account. Tried to create new one today but turned out that even though order went through, logging in still takes me to old one. What can I do?
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user_c2fj8e - Xfinity won't be the same without you! While we're sorry to hear you're considering disconnecting your services, we'll be happy to help with your request. To get started, we'll need to gather a few details from you so we can process the
Cancel Service
This is formal notice that I am canceling my Xfinity home internet service effective today, July 10, 2026. I am not requesting a new plan, discount, transfer, pause, or retention offer. Please process the cancellation, confirm the effective date in writing, and provide a cancellation confirmation nu
Question
Extremely bad driver in Holland, MI
I was cut off today July 11, 2026 between 1:30- 1:45 pm in the area of 196 Regent Blvd and 58th Street which is by the Holland Airport/ Tunnel. He/ she was driving an xfinity van number 220415 that had damage on backend driver side missing fiberglass. This person passed me and my family on the right
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Customer Service
I saw an ad on Facebook in which I think might be spoofing the xfinity site ... It's a frame from a Facebook video on their pages (https://www.facebook.com/Xfinity/videos/get-xfinity-wifi/810557288268532/) so probably legit, unless they've been hack
Ad on Facebook
I saw an ad on Facebook in which I think might be spoofing the xfinity site. The reason I think this is because of the way the scene is setup.
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Good afternoon Vince313 I can certainly understand wanting to get clarification on the plan. When it comes to the internet before finalizing the orders, we do need to receive customer approval electronically, and once that approval is completed a con
XfinityJon
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Plan not honored
I have mobile and internet service with you. Let's start with the internet service, I was told at the time that I got internet that I would be getting the 5 year plan price lock in, but recently I uncovered that my bill would be going from $55 to $ 95 in September. That original plan is not being ho
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