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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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8 hours ago

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J
Xfinity now has no customer service and I need help moving my service

Your AI and Phone system did everything it could to prevent me from getting a human on the phone. Your app on desktop isn't even working to check to see if my new address can have service. I gotta say when I was sold this service I had no idea it was the prepaid and you have literally zero customer

Question

@user_jxth3b Hello thanks for posting your question. You can update your contact information through our website our app, we have instructions here https://www.xfinity.com/support/articles/update-account-preferences. Please kindly let us know if this

XfinityKam

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8 hours ago

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how can I give you my new email address?

edit my email address with my new email

Question

J
Xfinity now has no customer service and I need help moving my service

Your AI and Phone system did everything it could to prevent me from getting a human on the phone. Your app on desktop isn't even working to check to see if my new address can have service. I gotta say when I was sold this service I had no idea it was the prepaid and you have literally zero customer

Question

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Customer Service

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Interference on ESPN channels

We are expericence interference of some sort on all ESPN channels for the past week. Is there a reason for the disruption?

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X1

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Hello there @user_3epa3q I see that you are having some email concerns. Have you been able to have those concerns corrected or you're still having issues?

XfinityDuron

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8 hours ago

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

Question

Howdy user_af39nh, and thanks fore dropping by our community for help! I know how annoying it is to be interrupted in the middle of watching something important, so we'll do everything we can to help out 👍 To start, is your TV the only device having

XfinitySeth

 commented 

8 hours ago

 to the conversation: 

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Internet

Why does my internet go out so often while watching TV

Question

U

How can I edit my email address with Xfinity?

user_jxth3b

 commented 

8 hours ago

 to the conversation: 

0

1

U
how can I give you my new email address?

edit my email address with my new email

Question

U

I have a new Email address

user_jxth3b

 commented 

8 hours ago

 to the conversation: 

0

0

U
how can I give you my new email address?

edit my email address with my new email

Question

U
how can I give you my new email address?

edit my email address with my new email

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Sign-In and Account Management

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@user_2yz3la thanks for taking the time to post on our Xfinity Forums. I'd like to do everything I can to help with your billing concern. Please send a direct message including your full name and service address, and we can get started anytime. How

XfinityAbel

 commented 

9 hours ago

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My bill went up AGAIN

I don’t know why i have to deal with this every month. I just spoke to customer service to understand why my bill was so high. I was signed up for a new plan and ONE MONTH LATER it’s back up to 216 dollars. 12 extra dollars for nothing. I’m so tired i just want to go back to sling tv.

Question

We would be able to escalate an issue from here. The only options we have for phone contacts are through the normal customer support number.

XfinityJohnG

 replied 

9 hours ago

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0

U
Xfinity support

Cant see anything on my account

Question

U
Internet

Why does my internet go out so often while watching TV

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Your Home Network

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Thank you for reaching out to our team here. @Again asked the correct question. What issue are you needing assistance with on your Email service?

XfinityJohnG

 commented 

9 hours ago

 to the conversation: 

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Help with email [Edited]

I need upload my email address [Titled edited: "Personal Information"]

Question

Thanks for taking the time to post on our Xfinity Forums page, @user_9mq858. Sorry to see you are switching providers, but I appreciate the business you've had with us. While agents cannot provide you a transfer PIN information on how to obtain the P

XfinityAbel

 commented 

9 hours ago

 to the conversation: 

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U
PIN for transferring to another carrier

Hello, I would like to transfer my phone to another carrier. However, when I insert the new SIM card, I need a PIN from Xfinity to unbind the phone from Xfinity. Could you please send me this PIN? Thank you very much!

Question

user_p5bel5 Thank you for creating a post on our Community Forums. If the account has already gone into a soft-disconnect for non payment, it will normally require a payment made for at least the past due portion to have services restarted. Given tha

XfinityThomasD

 commented 

9 hours ago

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Can't Reach Anyone

I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me.

Question

We're glad that you can access Paramount+ using that alternate method! While I don't see it being suggested, doing a X1 System Refresh may as well.

XfinityAlfonso

 replied 

9 hours ago

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Paramount Plus’s Remote control issue

I received an email May 17, 2026 advising Paramount Plus automatic renewal occurring for $8.99. Two days later on May 19, 2026 I received another email advising my Paramount Plus subscription has been cancelled. I called Customer Service who confirmed it was in fact cancelled so she added it back to

Question

S

I finally got an appointment but your system is broken and I'd like to discuss it with the powers that be via a voice call. Not through text.  Can you make that happen?

ssseybert

 replied 

9 hours ago

 to the conversation: 

0

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Xfinity support

Cant see anything on my account

Question

I sent the direct message to Xfinity support

shghafir

 replied 

9 hours ago

 to the conversation: 

0

Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 1- asks me to select a package 2- on the phone app, tells me my device is active but the tv app says my account is inactive 3- changed password numer

Question

Hey there, @sj_Ken, thanks for reaching out through Xfinity Forums. Are you connected to your in-home network when attempting to pay?

XfinityJeniece

 replied 

9 hours ago

 to the conversation: 

0

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bill pay

I've been trying to pay my bill for 45 minutes. I almost always have trouble getting in to pay my bill but not this much. It needs to be made easier.

Question

U

Thank you for your help!

user_p5bel5

 replied 

9 hours ago

 to the conversation: 

0

U
Can't Reach Anyone

I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me.

Question

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