Xfinity Community Forum

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Cable outage

My Xfinity’s cable consistently loses cable

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Devices and Equipment

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@user_npiu2v, thanks for taking the time to post on our Xfinity Community Forums page. Sorry to see you'll be leaving us after so many years. I'd like to do everything I can to help out. Please send a direct message including your full name and servi

XfinityAbel

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7 hours ago

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Comcast (Xfinity) Ideas About Serving Customers is a Failure

We have been Xfinity internet customers for eight (8) long years of their constant games. And we got a new phone and added Xfinity Mobile two (2) years ago. Every year, they force you to negociate as they try to squeeze money from you while offering new customers the sweet deals. This time, they dec

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Hello user_egvdjt, thank you for reaching out here in our Xfinity Community forum. I understand how frustrating not having access can be, and I would like to help you. Since we will need some account information, please send us a direct message with

XfinityJeffB

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8 hours ago

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Change payment method

I am trying to make a payment I cannot sign into my xfinity account because the email I cannot change that for you to give it to me I also cannot get you to send me a message to my phone for a security number so I have no way of getting into my account based off of my email address and I don't know

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Complaint

I had submitted this earlier with supporting images but it was privatized and I do not want to wait any further. ... On this day of 24th of July 2026, I am writing on behalf of the account owner, as I am their son. I am formerly writing this complaint for Xfinity and their parent company Comcast for

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Customer Service

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Thank you for letting me know! When following the steps to unpair/re-pair( Press and hold the A and D buttons together for three seconds until the light changes, press 9-8-1 to clear the old link, and then hold the Microphone button to walk through t

XfinityAlfonso

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8 hours ago

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Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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user_p63qko I apologize, but only stores with the payment kiosks are able to handle cash payments. Not all locations have the kiosks in-store, so some of our locations are not able to accept cash payments. We do also support payments sent by Western

XfinityAmandaB

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8 hours ago

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xfinity Customer Service and Payment

xfinity Customer Service is terrible. I had an issue with my payment account. When I discovered that I could not contact a human being using chat or find an email address where I could contact a human being, I went to the xfinity store to pay the bill in cash. Well, they don't handle cash at the xfi

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And there's no codes on the screen when these freezes happen.

user_rg2tk8

replied

8 hours ago

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MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

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Account Change Request

I submitted an account change request for the account ownership/primary user to change to myself due to the account holder being deceased. The request was submitted on 7/16 and I have not heard any update since. I cannot see the ticket's status because I do not have permission to do so as I am curre

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Customer Service

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Yes this is a constant issue, and it doesn't just happen on one specific MLB Extra Innings channel, happens on all of the MLB Extra Innings games.. Switching the channel only works sometimes as everything is completely frozen and unable to change the

user_rg2tk8

replied

8 hours ago

to the conversation:

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MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

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Hello user_iw09lh thank you so much for taking time out of your day and reaching out on our Xfinity Forums! Dealing with service interruptions for any length of time can be frustrating, and we know that since 2020, more of our customers are working f

XfinityAlfonso

commented

8 hours ago

to the conversation:

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Internet outage and urgent resolution requested

Dear Xfinity Customer Support Team, I am writing to express my concern regarding an ongoing internet outage at my address that has lasted for an entire day without a clear resolution timeline. As a remote worker, reliable internet access is critical to my livelihood. Extended disruptions like this s

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I’ve experienced it on all calls since switching to unlimited plan.

marsh-curt

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8 hours ago

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Receiving calls

Why do I experience a delay of connection when I answer a call? The delay causes a hello, hello, type of exchange. Seems to have started after switching from by the gig to unlimited service.

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Yes. I recently got a new remote from the Xfinity store (hoping that might fix the problem) and paired it to the box. it controls all other functions of the box just the voice button that doesn’t work. The old remote used to work the voice bu

user_nyk0pe

replied

8 hours ago

to the conversation:

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Voice button

Voice button on remote doesn’t work. All other buttons work fine. I replaced with a new remote and same problem. Getting red light when push. I have confirmed in settings that voice is ON.

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Hello user_rg2tk8 thank you so much for taking the time to reach out here via our Xfinity Forums! Is this a consistent issue, or more sporadic? The OP mentioned this issue self-corrects by changing the channel - does that work for you as well? When t

XfinityAlfonso

replied

8 hours ago

to the conversation:

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MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

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CarPlay is not working on my iphone

I just purchased a new iPhone with Xfinity service and I cannot connect to any rental car that I get in even though it does accept Apple CarPlay

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Customer Service

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That's great news. Do you have any other questions or concerns we can help you with?

XfinityJeffB

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8 hours ago

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(Edited: Personal information)

I can’t log into my email

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Comcast (Xfinity) Ideas About Serving Customers is a Failure

We have been Xfinity internet customers for eight (8) long years of their constant games. And we got a new phone and added Xfinity Mobile two (2) years ago. Every year, they force you to negociate as they try to squeeze money from you while offering new customers the sweet deals. This time, they dec

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Your Home Network

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marsh-curt Is this happening on all calls or just random ones?

XfinityShawn

commented

8 hours ago

to the conversation:

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Receiving calls

Why do I experience a delay of connection when I answer a call? The delay causes a hello, hello, type of exchange. Seems to have started after switching from by the gig to unlimited service.

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Transfer purchased movies to new Xfinity stream account

How to transfer purchased movies to new Xfinity streaming account

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Xfinity Stream Website

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user_e0jr4j - Hello, and thank you for choosing Xfinity and joining us here on the Forums! We're happy to help. If you're looking to add the History Channel, you can use your Xfinity Voice Remote by pressing the microphone button and saying 'History

XfinityThomasA

commented

8 hours ago

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History channel

how to add the History channel to my package

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Went in person and while they agreed it was unethical they were unable to issue the credit. Horrible organization.

user_p9nea9

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8 hours ago

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Unethical Billing Practice

Xfinity changed the name of their Ultimate Plan to Premium last December. Premium is less money but they continued to overbill me until I discovered it, stating I was on a legacy plan. They refused to issue me a credit. This is unethical at best but likely illegal. [Edited: "Solicitation"]

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