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Plan information
How am I on the xfinity website in my account and I dont see any information regarding my bill. All I see is questions about other account users bills
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Plan
Hello @user_a1gq3n You can typically check for service interruptions in the area using out Xfinity Outage Map or the link and app mentioned by our expert @EG. If you are not seeing an interruption, we'd be happy to take a deeper look at t
My internet and apps are slow
I’ve been having issues with my internet being slow and lagging. Is there an outage in the area?
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Hello @vnarang07 appreciate you confirming you have already performed the steps provided above. Can you confirm the model of Apple TV you are using?
Apple TV: Xfinity Stream App
I have installed the Xfinity Stream application on my Apple TV 4K. Despite multiple attempts to sign in, I am invariably signed out immediately after successfully logging in.
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The worst company ever
I've been a customer since 2021. Everything was awesome until, I decided to use xfinity for home security. That was the worst decision I ever made in my life. The technician installed the cameras so high on the house, I can't be remove them. The day of my installation I was told not to worry, I coul
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Customer Service
user_rh12fs, I wanted to circle back to see if you tried the suggestions from @EG. Let us know any updates you have so far.
Birdbuddy Camera Won't Live Stream
Received a Birdbuddy birdfeeder for Christmas, which has a camera that connects to the wifi. Shows connected and the xfinity app shows strong connection. Once I turn on live stream it attempts for a while, but then states "Something went wrong". Is there something blocking this stream? It is cloud b
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Good luck but I have already been through the loop a few times.DM sent and sending photos as well.
Outage
Over 30 ppl from my company (work from home so spread over city) with xfinity also having issue. App indicates no outage and won't let me report
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I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Mes
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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Good evening @user_y5l8w9, and thanks for submitting a post to report your issue with activating Peacock Premium. We can continue in your private message that you have already sent.
xfinity premium - peacock premium
Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I
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@Heid217 My team can further help you on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the
Outage
Over 30 ppl from my company (work from home so spread over city) with xfinity also having issue. App indicates no outage and won't let me report
Question
Thank you very much for that information. I will need to send you a 6-digit code to gain access to your account. Would you like me to send that code to your primary phone or email on file?
I need a tier 2 specialist
Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) Activation Method: eSIMThe Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la
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I sent a direct message. Thank you for your response.
I need a tier 2 specialist
Device Info: * Model: Samsung Galaxy S22 Ultra (BYOD from AT&T) Software Version: CCT/CCT,CCT/ATT (Confirmed Xfinity Firmware) Activation Method: eSIMThe Current Problem: The phone is experiencing a "No Service" state characterized by a circle with a diagonal line. Most importantly, since the la
Question
xfinity premium - peacock premium
Hi, I have an Xfinity premium-tier account. In my account benefits, Peacock Premium is also included. I have tried activating it in various ways, but it hasn't worked. I also used the link, but it didn't work. It keeps saying my account is not eligible, even though I am a premium user. How should I
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Sign-In and Account Management
This seems to be only for text or email notifications, not the push notifications on my iPhone app. Only option seems to be disabling all push notifications through iOS settings which means now I won't get notified when a new device joins my network
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Hello user_6pikwr We appreciate you reaching out. We can certainly help get this escalated to help get you refunded or a new phone issued. Our Corporate Xfinity Mobile team would be able to help with this. They do typically need a police report in th
Phone stolen through shipping process,and they want to file a claim
Bought and paid in full for a brand new iPhone 17 pro to be shipped to my home only to receive an empty box today. They delivered an empty box with nothing but the piece of paper in it. Had to file a claim and police report which was done,and now have to wait. If this matter does not get resolved, w
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Good afternoon user_st1qee. I can assure you this is not the experience we want for you. We can look into this further. I will need some additional information. Please send us a direct chat message with your full name and complete service addre
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The worst company ever
I've been a customer since 2021. Everything was awesome until, I decided to use xfinity for home security. That was the worst decision I ever made in my life. The technician installed the cameras so high on the house, I can't be remove them. The day of my installation I was told not to worry, I coul
Question