Xfinity Community Forum

user_eesqoj, hello there and thanks for participating in our forums. We can assist you with getting that done. We just need some more details. To move forward with your concern, please send us a direct message with your full name and complete s

XfinityQue

replied

7 hours ago

to the conversation:

0

U

How to request moving Xfinity lines to new utility pole

PG&E installed a new utility pole in front of my house and cut the damaged and dangerous old pole down to the level of the communication cables. The crew explained that Xfinity needs to move their wiring and then remove the old pole. Will that happen automatically, or do I need to make a formal requ

Question

U

The above is my case except I did change password once but then reset on my end and xfinitys end yet still no good. I have no sticker on my router either and admin tool isnt a feature when I go to enable in my app. Everything else on the one above th

user_ihwhe2

commented

7 hours ago

to the conversation:

0

U

Changing router admin password

I've just installed my new XB8 router. I cannot gain admin access to it. The article at https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi instructions are to access 10.0.0.1, use the password 'admin', and the default password on the base of the router. When I do the ro

Question

Howdy user_rpuml1, and thanks a bunch for joining the Xfinity family recently! We're thrilled to have you, so I want to make sure you're able to get your services activated without any issues 👍 Can you let me know if you're still having issues with

XfinitySeth

commented

7 hours ago

to the conversation:

0

U

Can’t connect the TV

new customer and can’t connect the TV

Question

U

Cancel the order for new service

Cancel order for new internet service

Question

•

Your Home Network

3

0

U

Replacement modem needed

My Xfinity modem died 2 weeks ago. It will not turn on, no lights, nothing! I've been trying to get a new modem since day one with no luck. The Xfinity store told me to cancel my service (Losing the $45.00 they just took out of my checking account March 1st) then they could help me set up a new acco

Question

•

Your Home Network

5

0

U

I am also having to move overhead lines to new set of poles, the poles had to be taken down for a new neighbor home being built. How do I get a ticket in for that request?

user_eesqoj

commented

7 hours ago

to the conversation:

0

1

U

How to request moving Xfinity lines to new utility pole

PG&E installed a new utility pole in front of my house and cut the damaged and dangerous old pole down to the level of the communication cables. The crew explained that Xfinity needs to move their wiring and then remove the old pole. Will that happen automatically, or do I need to make a formal requ

Question

Good evening @user_r6rbx2, and thank you for reaching out on our Community Forums with your port forwarding concerns, we can definitely help troubleshoot this and if that doesn't work, get a ticket submitted. Have you tried removing and re adding the

XfinityAlyssaA

commented

7 hours ago

to the conversation:

0

U

Port Forwarding Issuses

I am doing some port forwarding on my network for a server. And I successfully made the port forward but my computer restarted and it no longer works. An Xfinity app it does not show my server device anymore nor does it show the port forward but if I use the same port on a different device, it says

Question

Hey @user_ha8fb4, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to get you access your Xfinity account. With password issues, we are extremely limited on how we can help. Have you attempted to

XfinityDemitrius

commented

7 hours ago

to the conversation:

0

U

What is going on

I have tried repeatedly to use my email ( Xfinity re Comcast). They keep telling me to enter my password...when I do they reject it. Except for this I cannot even contact them to get help. Can anyone help Gale

Question

U

after entering my email it refuses to recognize my password. When I attempt to change password it sends an email to my account which I cannot access.

user_xp99kb

commented

7 hours ago

to the conversation:

0

U

comcast.net

why can i not access my comcast.net email

Question

Sorry to hear about the trouble you've had with your $500 reward card @spring3. Are you reaching out directly to our Incentive Team: https://www.xfinityincentivetracker.com/track?

XfinityQuemekia

commented

7 hours ago

to the conversation:

0

2

Incentive card

I can't use my card. Had trouble getting it, then everywhere I have tried too use it, it wouldn't work. I have called and can't get a person. I have sent messages with no help. Now I noticed it expires this month! Please help! I can't afford to lose $500.

Question

U

porting to new carrier NOT working

Not able to get a port pin through the app, spent multiple 2,3 hour waste of time sessions with support chat with ZERO resolution, Advised to go to the store of 2 trips to the store and received a porting number only to be rejected @ times with porting from Xfinity at a total loss I want my number t

Question

•

Network

3

0

We're happy to help @Frenzy45. We'll have to get a ticket open to get the address corrected. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you. To start a Direct Message: Click "Si

XfinityLinda

commented

7 hours ago

to the conversation:

0

F

Residential Address Listed as Business Address

I’m looking to help my parents switch to Xfinity, but their address is incorrectly listed as a business address. How can they get it fixed, so they can look at the plans to switch over?

Question

U

Facing the same issue

user_rya5uf

replied

7 hours ago

to the conversation:

0

U

New account created when changing to a different plan at same address

This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need. I am unable to get through to any useful support

Question

Incentive card

I can't use my card. Had trouble getting it, then everywhere I have tried too use it, it wouldn't work. I have called and can't get a person. I have sent messages with no help. Now I noticed it expires this month! Please help! I can't afford to lose $500.

Question

•

Customer Service

7

1

0

F

Residential Address Listed as Business Address

I’m looking to help my parents switch to Xfinity, but their address is incorrectly listed as a business address. How can they get it fixed, so they can look at the plans to switch over?

Question

•

Customer Service

5

1

0

U

Appreciate your comment. I have tried to open http://10.0.0.1 after turning Allow Admn Tool access on but all I get is a xfinity login window stating: "Managing your home network settings is now easier than ever. To manage your gateway settings and

user_pc0byd

replied

7 hours ago

to the conversation:

0

U

Unable to connect TiVo MoCA network devices to the internet through my XB8 Gateway

I just upgraded my gateway to a XB8 gateway but am unable to connect my TiVo devices on my MoCA network through the gateway to the internet. My MoCA devices were working well through my previous gateway (xFi Advanced Gateway). I have researched my problem on the internet but can't find the informati

Question

U

Thank you for reaching out. Direct Message sent with my contact information

user_l4mn06

replied

7 hours ago

to the conversation:

0

U

Customer Service Agents

First I would like to say that I’ve been a customer with Xfinity for over 8 years. This is the first time that I’ve received such a terrible experience from this company. About 2 weeks ago, I ordered 2 upgrades on my mobile account upgrading to a 17 pro max. So a couple of days later, I only receive

Question

Accepted Solution

Good afternoon user_l4mn06. You have reached the right team, and I will be more than happy to assist further with this. I will need some additional information. If you could send our team a direct message with your full name, the name listed on

XfinityJon

commented

8 hours ago

to the conversation:

0

1

U

Customer Service Agents

First I would like to say that I’ve been a customer with Xfinity for over 8 years. This is the first time that I’ve received such a terrible experience from this company. About 2 weeks ago, I ordered 2 upgrades on my mobile account upgrading to a 17 pro max. So a couple of days later, I only receive

Question

Excellent, I am very glad to hear that worked for you. Thank you for posting that resolution here.

XfinityJohnG

replied

8 hours ago

to the conversation:

0

Blocking email access from Starlink

When I am connected to my starling router I cannot send e-mail from my MacBook / ThunderBird or any of my iPhones/iPads using the Apple mail app. I can receive e-mail, but I have to input the password multiple time on my iPhone/iPad. If I use direct cellular networking I have no problems sending or

Question

U

accidently signed up for this community forum and i want to be removed.

remove me from the community forum.

Question

•

Sign-In and Account Management

5

0