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Cancel Xfinity

I don’t need the service and I want to cancel asap.

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@XfinityDuron​ [Edited: "Personal Information"]

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Upstream registration failure after area maintenance — two units same building

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

Question

@user_pdsbco Here's how to send a direct message (private message); Click "Sign In" if necessary. Click the "Direct Message" icon  in the upper right corner.  Click the "New message" (pencil and paper) icon. The "To:" line promp

 commented 

5 hours ago

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Upstream registration failure after area maintenance — two units same building

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

Question

@aeroman thanks for checking to see if there was a redemption option for the Diamond Member perk. We do work with the Xfinity Membership back office team and can open a ticket to have that investigated further if I don't have the option to help you r

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24 year customer (Diamond) Offered plans

For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do

Question

Cancel my service

My mobile service has/should be already canceled since I switched carriers. Please cancel my WiFi account as well

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user_gln06l I appreciate you sharing that additional information for us. Let's see what we can do to get the line addressed for you. Please send us a direct message with your full name and complete service address to “Xfinity Support”. T

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Line Dropped

I have a line coming from a pole to my store that is no longer an active line. We are building an addition and going to underground utilities so this line needs to be removed. Can I get someone to remove this line? [Edited: "Personal Information"]

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Hi Emily, I don't see that option. See the screenshot below.

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Peacock Activation - Missed 90 Day Activation

Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?

Question

@XfinityCarolyn​ hey Carolyn. There are no utilities located in the easement that needs vacated. So no utilities will need to be moved for this request. I have a platted drawing made by a surveyor that can show where the utilities are located.

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Easement vacation

Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls

Question

@bacampbell Thanks for reaching out to us about your easement request. I would be more than happy to assist you today. I just need some clarification on whether we need to move our cable lines, install cable lines, or do something else.

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Easement vacation

Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls

Question

user_02rrgb Welcome to our Xfinity community forum! Thank you for reaching out so we can help you activate your Peacock subscription: https://www.xfinity.com/support/articles/peacock-premium-offers. When you log in here: xfinity.com/yoursubscriptions

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Peacock Activation - Missed 90 Day Activation

Hi, I was unaware that there was a 90 day activation window to activate my Peacock subscription offer for having a gig speed plan. Is there a way I can still redeem this offer?

Question

help with bill

I think it’s crazy that I reached out to you guys and trying to talk to somebody and literally explain to you that I cannot be on the phone but I verified myself because the type of job that I work I can’t just get up and take personal calls, I can lose my [Edited: "Profanity"] job and that was [Edi

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Hi there @user_5jj3ea I'm so sorry you've had such a frustrating experience, especially during a move and after being a loyal customer for over a decade. Being stuck on hold, transferred repeatedly, and disconnected is not the experience you deserve.

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Customer Service

I moved on June15th and dealing with Xfinity Customer service has been more than a nightmare. I have been a customer since 2013/2014 and I am officially done! I have held on the phone for over 40 minutes, been looped and disconnected and I am not paying for this. Your customer service is the worst!!

Question

@user_28dtsa​ I'll try later. My point was that shouldn't matter from a programmers perspective. This kind of 'requirement' is indicative of sloppy / poor programming / hack workaround methodology. Pods should transport all bands separately if cho

 replied 

5 hours ago

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Why have you locked out separate 2.4, 5, 6 wifi control? Please return that.

In a nutshell, please return control back to the user through the web interface and phone APP to turn on/off AND NAME each 2.4, 5 and 6ghz WiFi home network. I don't mind the option to blend them all but seriously? Who future thought this at all? You've made it impossible to set-up millions of 2.4gh

Question

Not that I can see. It shouldn't be this hard.  When I select upgrade my service it shows what I was advertised.  The system should not show packages that a person is not eligible for.   I mean xfinity can give it to me and main

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24 year customer (Diamond) Offered plans

For months now I have been dealing with getting offer emails and the deals show in my logged in account. When I accept deal and go through the steps when it gets to where you check to two boxes to accept the terms and complete order it says oops you need to talk to an agent. Well I have talked to do

Question

I want to log in to my comcast.net email

 to the conversation: 

1

comcast.net email

want to log into my comcast.net email

Question

Bucket trucks

2 appointments, 2 disappointments. July 25, 2026 told 2 bucket trucks needed to fix issue. Was to be fixed today, bucket trucks were no shows. Now another appointment set for July 2nd between 8 AM and 10 AM.

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I completely understand the importance of having your services running smoothly and will do all I can to begin the process of correction. To begin, would you mind sending me your name and the address to your account in a Direct message?

 to the conversation: 

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1

Upstream registration failure after area maintenance — two units same building

After the storm outage, my modem locks downstream but won't complete upstream registration — upstream light flashing, never goes solid, never comes online. The app posted 2 AM area maintenance which now shows complete, but the modem still won't register. A second unit in my same building, on a diffe

Question

Easement vacation

Hi, We are proposing to vacate a platted utility easement affecting an interior portion of our owned lot. We are in the design phase of replacing the failing septic system for our residence. In order for the septic field to be of correct size and shape the only economical area on the property falls

Question

20

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