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Apple Watch Series 12 activation -- Tech Spot resolution date missed
I am requesting escalation of an unresolved Xfinity Mobile Apple Watch activation issue. My Apple Watch Series 12 GPS + Cellular is being rejected by Xfinity as “Watch not compatible.” This has already gone through advanced support and backend escalation under ECM0025392330 and Tech Spot ticket CAS4
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Network
Terrible customer support
10 minutes of work to complete service order would have made me happy. I had a cable from the pedestal to my house cut over a month ago. Went thru regular request channels, chat, phone call to let them know that I needed the cable replaced. Representative could not understand the request so I had th
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Customer Service
Bill credited supposedly
How are you guys going to credit my Comcast bill when I don't longer have Comcast second off you think crediting it $60 and some change or whatever is enough for you guys trying to charge me $297 you're [Edited: “Profanity”] I'm reaching back out to better Business bureau because I am not paying you
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Billing
Hey there, @user_vduc32! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do apologize about the experience with your Xfinity Mobile billing, it certainly is not what we want for our customers. I would be more th
Complaint-Continuing Billing After Cancellation
I’m unhappy that Xfinity mobile is unwilling or unable to stop charging my credit card monthly even though I cancelled my service more than a month previously. When I asked for a refund they did not refund the full amount and kept $2.03 dollars. I have since asked my bank to cancel the recurring cha
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My internet keeps dropping out and I need to talk to a real person. They sent out a subcontracter without a named truck and It did not get fixed. I want to talk to an actual xfinity person. This has been going on for a month
Customer service
Need a number for customer service. The bot is awful and I am not being helped
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@user_pwa6s1 I do not see any email communication from Xfinity. please call my umber on file as I have not received a call or email. No one is going to call you from here. You need to sign in to the Forums and go to your direct message that
Fraudulent Activity - horrible customer service
I have been a customer for over 20 years but currently only for internet. A few months ago, there was fraudulent activity on my profile and a mobile service was added in which they ordered 4 ipads on my account. Upon seeing this, I called xfinity and advised them that this was not done by me and it
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mweags For assistance over the Forum we would need you to send us a DM, if you are unable to send a DM you can find other options to receive assistance at the following link https://www.xfinity.com/support/contact-us.
XP10 Availability
I just notice on app we have 2 Gig available download and upload does that mean XP10 is available?
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Why is Xfinity Mobile not removing a deactivated device from my account?
I recently visited an Xfinity retail store to add a single line and device to my account. However, the representative mistakenly added two lines and two devices. When I brought this to their attention in the store, they assured me the extra line and device would be removed immediately and any associ
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Devices
Good day user_i440fj! You're in the right place for help with your Xfinity Mobile request, and we can certainly help get you a copy of any Xfinity Mobile device payment plan (DPP) you've agreed to 👍 To get started, please send us a direct chat messa
Unable to get completed Retail Installment Contracts for 2 financed devices; store and phone support refuse copy
I am requesting written assistance from Xfinity Mobile regarding two recently purchased devices and their associated promotions. Manuel Meraz, Manager of the Xfinity retail store at 1255 W North Ave, confirmed to me in writing: “We were not able to print our specific Retail Installment Contract as w
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Arrival
I just subscribed to xfinity and it said it will be delivered today will I be told when?
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Customer Service
That is the problem Sir, no one is responsible
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
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Copy of Final Xfinity Mobile Bill
I unexpectedly had to move out of state and cancel my Xfinity internet and mobile service. I thought I downloaded a copy of my final bill/statment, but did not and now need a copy urgently related to an active homeowner's insurance claim. I spoke to two online agents, one who told me there was a tec
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Plan
@user_jy6nxj No one from here is going to call you. You need to continue following up via direct message. Understand that the employees are helping numerous customers over four venues: the Forums, Reddit, X, and Facebook. You are
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
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We'll need you to meet us in DMs as requested earlier so we can assist further.
Xfinity has no flexibility to provide solutions
I posted this recently and thought maybe Xfinity would reach out. No. Just a fake email from someone saying they tried to call me. So again, we had a shared 3 gig Xfinity mobile plan. Only $35 a month for two lines. Worked great until Xfinity started “working” in our area around January 2026. Huge d
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When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status https://www.xfinity.com/support/articles/check-service-outage Use a cell phone internet service, a public WiF
Internet connection has stop 7 days straight this week and today more 7 times has stopped
I cannot take it anymore Xfinity. Is a problem with your connections stop every day. I guess we are looking to find another Company.
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YW ! That figures..... Sorry. If you are using one of their rented gateway devices, you could place it into bridge mode and use a third-party router with it that has this feature toggleable.
Issue with ADT compatibility
Late August apparently there was some work done on our street by Xfinity and our WiFi is now WPA3 which is not compatible with our ADT cameras which require WPA2 (what we had prior to the updates). ADT won't do anything about the equipment but says we need to figure it out with Xfinity or switch to
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We are glad to continue to help you in a direct message to get this resolved. There can be delays between our replies. We will take any steps that are needed to get this work completed.
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
EG
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Bill credited supposedly
How are you guys going to credit my Comcast bill when I don't longer have Comcast second off you think crediting it $60 and some change or whatever is enough for you guys trying to charge me $297 you're [Edited: “Profanity”] I'm reaching back out to better Business bureau because I am not paying you
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