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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Urgent: Internet Connection Dropping Every 10 Minutes for Past 3 Weeks
Hello Xfinity Support Team, I am writing to report an ongoing and serious issue with my internet connection. For the past three weeks, my internet has been dropping every 10 minutes, consistently throughout the day. I work from home, and a stable internet connection is critical for my job. This issu
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user_56477fHello and thank you for reaching out regarding this concern. It is perfectly understandable to feel a bit uncertain when you hear about service migrations! We want to make sure you have all the information you need to keep your email runni
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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user_np8xy3 Hello! Thank you for reaching out to us here on our Community Form. We'll be happy to see what we can do to help! It sounds like your promotional pricing expired recently and that is why you're seeing the increase. We can take a look at o
Unfair billing
I’ve paid $60 for the last two years for 500gig download speed. All of a sudden, it’s $114. However, I see you’re offering higher download speeds for CHEAPER on the website. Please have someone contact me to cancel my service because it’s ridiculous to treat loyal customers like this
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ethernet port
The ethernet ports on my Xfinity modem do not work. Yes, I've been down the usual rabbit holes - rebooting everything, swapping out hardware, with both the AI, live CS agents, and even a home repair actual person. Here's my situation: I have my old provider still working (just in case ...). I have a
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Your Home Network
@Xfinity Support It's been two days since I posted the issue and there's no response. Is this the way how you treat your customers? Do you even realize how crucial the issue is? I will have to consider other options if I don't get support within 24 h
Urgent: Internet Connection Dropping Every 10 Minutes for Past 3 Weeks
Hello Xfinity Support Team, I am writing to report an ongoing and serious issue with my internet connection. For the past three weeks, my internet has been dropping every 10 minutes, consistently throughout the day. I work from home, and a stable internet connection is critical for my job. This issu
Question
user_i16i9b Thanks for reaching out for help with the cancellation of your Hulu subscription. To confirm that subscription was added to your billing with us, and you aren't able to unsubscribe through the app or a TV box (if using) currently?
unable to cancel my hulu subscription
please help me cancel my hulu subscription, very frustrated by not being able to easily.
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unable to cancel my hulu subscription
please help me cancel my hulu subscription, very frustrated by not being able to easily.
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Customer Service
aarono8 First and foremost, thank you for your service. I am incredibly sorry for the frustration you’ve faced while preparing for your deployment. You should not be receiving conflicting information, and I want to ensure this is handled correc
Unlock device issue - military orders
Hi guys i really need help unlocking my phone, ive been in contact with the agents/customer service and they are opening a ticket regarding my issue. I am on military deployment orders and i need my device unlocked so i can use a different service while overseas. The problem is the agents would tell
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user_khall, thank you for reaching out to Xfinity Support. We would be happy to help. Let us know if you are still having trouble.
Missing subpages in xfinity admin panel
Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga
Question
Unfair billing
I’ve paid $60 for the last two years for 500gig download speed. All of a sudden, it’s $114. However, I see you’re offering higher download speeds for CHEAPER on the website. Please have someone contact me to cancel my service because it’s ridiculous to treat loyal customers like this
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Billing
@user_c7vo2s @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which t
Severe degradation of download speeds between 6-11pm
Per subject, experiencing drops from 2gb to 5mb in evenings stating this week. Planned maintenance in area was scheduled but degradation stated before this date and continues afterward. Tech visit scheduled this Monday- if congestion at local node can be confirmed is there a fix possible?
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HI @user_hhyk0p Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with app? We would recommend a full power cycle of the modem, cable box if applicable, and tv to start with. Please let us know if you still nee
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Concern moved here to the E-mail help section for assistance.
Trouble Signing Into My Email [Edited]
I am trying to sign into my email account and having no luck.
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user_60b9ru Thank you for allowing us to help and explaining the issue with the XB8. It seems that the XB10 and XB8 offer the same capabilities for their available hardwired connections. I'm happy to dig into this for us further to see what options w
L1 LIE: "Manesh" Fake Sep 5 XB10 Ticket + Escalation
L1 rep confirmed previous agent "Manesh" promised XB10 ticket on Sep 5, 2025, but it was never created. New escalation ticket #[Edited: "Personal Information"]created 4:25AM today for Tier 2 provisioning code override and XB10 self-install kit with priority UPS Next Day shipping. Account: [Edited: "
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The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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How to delete an closed account
I am unable to delete an old, closed account from my profile, which prevents me from updating my profile. The Xfinity Chat Agent employs circular logic and the phone numbers do the same....
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