Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (538.5K)
@user_97z8ow Thanks for confirming for us. We can certainly take a closer look at your account to confirm what we have on our end. Can you please direct message me your first and last name along with your full service address so I can assist you furt
APPD $10 discount never came
After talking to 2 separate Xfinity Reps by phone and being told that my $10 APPD discount was applied, I still have not received it. It is well beyond 45 days. Actually well beyond 90 days. I still have not received the advertised autopay / ebill discount.
Question
Thank you for coming back to let us know, @rsdb97! It seems like it may be fixed for others as well, but we will be here if anyone else continues to experience any issues.
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
Question
user_00q24g Hello! Thanks for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. You came to the right place for assistance to make sure you are getting the right discount. To get started can you send us a D
Undisclosed fee & taxes
I reported the misleading "free for a year" Xfinity Mobile. [Edited: Personal Information]
Question
user_a4b4af, Hi there! Thanks for reaching out. I can understand the urgency here. Having the line exposed for months was already concerning, and now that it’s been cut, you’re without the internet you rely on for work. Let’s get th
Cut cable
Cable has been laying g on road and neighbors yard for months. He accidentally cut it with lawnmower. I need a tech to restore internet asap. I work from home.
Question
Mine was bad all yesterday, but fixed during wee hours of this morning - about when I was commenting. Thank you.
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
Question
Greetings, @user_mrpsz1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
Scheduled Cancellation Issues
We called around or on October 2nd and spoke with a representative to schedule a stop service on October 5th, as we were moving and no longer live at the service address. All equipment should be returned. We called to discuss a potential incorrect final bill, which was confirmed by the second repres
Question
@user_ngwb6w Thanks for reaching out to our team for help. We can definitely check serviceability for you. I see your direct message and will continue to assist you there.
Previous service activation and address discrepancy
Hello, I am requesting a formal engineering and serviceability investigation for my residence at [Edited: "Personal Information"]. Xfinity currently identifies my address as unavailable for service. However, the property’s development history, existing telecommunications infrastructure, previous ser
Question
@user_se8ycj, while we would hate to see you go, our team can assist after we access your account and complete a quick verification. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign
Request to Cancel Xfinity Internet Service
I would like to cancel my Xfinity Internet service and complete the process through private messaging. I do not wish to receive a telephone call. Please have an Xfinity representative assist me.
Question
Upgrade
I want to upgrade/change my Internet Speed but Everytime I've tried on the app and on my browsers, it keeps saying halfway through on the streaming services/plans "sorry about that we had a problem on our end" or something similar, I've tried clearing the cache, refreshing, but nothing is working
Question
•
Customer Service
@XfinityAlfonso Thanks for your reply. It is fixed, at least for me, for me since yesterday morning, but others can chime in. It impacted all programming, including ads, not just live games.
espn not synching
Just ESPN (850/1206), audio is a good 10 seconds ahead of video, on all TVs in the house. Anyone else experiencing this?
Question
Was charged for a mobile bill I don't have
I cancelled my Xfinity mobile bill weeks ago. Why was I charged $27? I'd like it cancelled and a full refund.
Question
•
Plan
netnutmadg Greetings! Thank you for reaching out to us on our Xfinity Forums for help with closing the account. Please be reminded that sending unsolicited direct messages to the Xfinity Support handle or user of the Xfinity Community Fo
Need to cancel service at a property I sold
I need to cancel all services on an account at a house I sold several years ago. The service is still active and still billing, but there is no usage. Online cancellation isn't available, so I'd like to do this through a direct message with Xfinity Support so there's a written record. Thank you.
Question
Good morning @user_xbu1tw, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear that you are wanting to close the account, but you have come to the right place for assistance
Cancellation
I need to cancel my Xfinity Internet service, but Xfinity Assistant is only giving me the option to schedule a phone callback. I need to complete the cancellation in writing rather than by phone. Could an Official Xfinity Employee please assist me through Direct Messaging with Xfinity Support or via
Question
user_re4xd9 Hello! Thank you for reaching out to us here on our Community Forum. Can you clarify what billing issues you need help resolving?
Hung up on..
By two different customer service agents while trying to get billing issues repaired.
Question
@user_4fc2e1 Good morning A great place to start is our Plan Builder, where you can review current promotions and make changes to your services. Be sure to sign in with your Xfinity username and password in the upper-right corner of the page to see t
Internet-only plan promotion just ended, bill will now increase. Looking for a new Loyalty Offer
My 1GB internet promotion recently ended and my bill will now increase from $70 to $100/month. The new online plans listed in my account did not offer a promotion for my current internet speed. Having been a long term member for over 30 years, I would prefer to stay with Xfinity. Please review my ac
Question
Good morning @user_mmp810 Our team would be happy to help, though we would need to securely access your account. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if ne
Switching to NOW
I'm needing help scheduling a future cancellation of my services in order to switch to prepaid NOW plan. Scheduling a callback for this conflicts with my work schedule so I'm having a hard time getting this done. Some help with this issue world be appreciated!
Question
user_jx050j Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are still trying to have this taken care of. We'll be happy to take a look at your account and see what we can do to help. Please send a Di
Military Verification
I need this issue escalated beyond the repeated instruction to wait. My military status was verified at the beginning of my service, and I have been waiting four months for the Diamond membership benefits associated with that verification. My account is still showing Platinum. For the past three day
Question
@Jkqa34ssr Our team is here to help. Thanks for letting us know you're having an issue with your Fire sticks and Apple TV for Xfinity Stream. I'm glad to know that your iPad is working. I would like to have you check the system requirements to ensur
Stream app not displaying local Boston Channels 4, 5, 10
The stream app has been inconsistent at best for the past year not showing local channels 4 WBZ, 5 WCVB, 10 NECN. I’ve had to consistently clear the cache, sign out and sign in and reinstall the app in order for these channels to show up. But today non of those actions results in the local channels
Question
user_8h8hmq, have you checked out the NOW Portal? https://www.xfinity.com/now. Let us know if you still need assistance. https://www.xfinity.com/support/articles/now-internet-faqs
XfinityAngie
commented
4 hours ago
to the conversation:
0
0
Now wifi
I can’t sign in on their phone number or the email I used to sign up for the account. What should I do?
Question