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Set parental controls with the Xfinity Stream app (Answered)
Learn how to set up parental controls to limit the programs that your child can watch through the Xfinity Stream app. We'll show you how to set up parental controls using the Apple version of the mobile app. The procedures are essentially the same for the Android mobile app, but the steps or screens
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TV
user_85z8fu Thanks for letting us know. If the picture looks out of focus and the TV keeps buffering, this is usually caused by a connection issue rather than the TV itself, even with a brand‑new router. A few common things to check: Make sur
Very slow internet since may 1st
Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.
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Hello, @jmkjm can you let us know when the work order was originally created? The reason I ask is that we need to give our techs about 2 weeks to fulfill these orders. The scheduled time and date are always tentative for these type of orders.
need line installed to pedestal
I've been working with Xfinity for nearly a month to get a line installed to the pedestal in front of my new construction home but cannot seem to get a clear answer on when this will be installed. I am calling or using the assistant DAILY and I keep getting told they will be out there between 8am-8p
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@user_xy42u8, thanks for confirming. Do you know what other phone the watch might be paired with? You can try these steps on that device :Open the **Watch app** on your iPhone.Select your Apple Watch at the top of the screen.Tap the **info button** (
Been trying to setup cellular on an Apple watch for a year
Hello, I have an Apple watch that I want to setup for my child with cellular service. I've been attempting to get this to work for a year, via chat, phone calls and in person at Xfinity stores. I won't go into the full history, but just tell you where it is now. I setup the watch for my son, it pair
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user_7qzlec Thanks for the detailed explanation. Xfinity is not intentionally blocking third‑party VoIP traffic after canceling phone service, and canceling Voice alone does not cause SIP traffic to be blocked. Tthe most likely causes are rela
xfinity blocking SIP traffic in gateway
i have a grandstream HT802 adapter to use with a 3rd part voip provider and ported my xfinity number to it. it was work fine for several weeks so i then cancelled the viop service from xfinity. at that point the the adapter stopped working and i am no longer able to make or receive calls that fact t
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someone to fix my mobile account
I have spent hours and hours on the phone with customer support on multiple occasions in the past 3 weeks. I have been sent to my local xfinity store for assistance to be told after driving 30 minutes to get there that I need to go to a corportate Xfinity store. I have made the 1 hour drive to a cor
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Plan
need line installed to pedestal
I've been working with Xfinity for nearly a month to get a line installed to the pedestal in front of my new construction home but cannot seem to get a clear answer on when this will be installed. I am calling or using the assistant DAILY and I keep getting told they will be out there between 8am-8p
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Customer Service
Yes, I've used those links repeatedly. I've done all of the basics, been on chat and phone support for hours, and in the store twice. The line is active, and I'm being charged for both the line and the watch. How do I get support from a highe
Been trying to setup cellular on an Apple watch for a year
Hello, I have an Apple watch that I want to setup for my child with cellular service. I've been attempting to get this to work for a year, via chat, phone calls and in person at Xfinity stores. I won't go into the full history, but just tell you where it is now. I setup the watch for my son, it pair
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This is EXACTLY how I feel.
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Xfinity now mobile account
Need to make a payment cannot access now mobile account online
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Billing
If you are having trouble accessing the email you can reach out to our Customer Security Assurance team. They work with locked out emails and recovery. You can either open a ticket with them at https://spa.xfinity.com/help or call them directly at 1-
Lost access to secondary email
I was able to move my primary email over to yahoo. The problem I'm having now is not having access to my secondary email so that I can reset the password. Yahoo does not recognize my secondary for some reason and it appears it may have been deleted by xfinity.
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Can not access the email at all. Tried to reset password, nothing. No access. So, the email may have been completely deleted? I changed my password twice since April 2025 as I was told to do to keep the account active. Accessed it irregularly, as it
Lost access to secondary email
I was able to move my primary email over to yahoo. The problem I'm having now is not having access to my secondary email so that I can reset the password. Yahoo does not recognize my secondary for some reason and it appears it may have been deleted by xfinity.
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The appointment was Thursday, the tech was diligent, problem seems to be resolved.
tomojo1
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Pixilated picture
I have gone through Xfinity Assistant multiple times. I have a pixilated picture with tiles. The assistant tells me they need to send a technician out, do I want to set up an appointment. I say yes, it is thinking, then nothing happens, over and over again.
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