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user_2rg10r - We understand how frustrating and concerning issues like low-hanging or cut cable wires can be. You have reached the right place for help. You can report these concerns without calling in by visiting the Report an Issue page. If you&rsq
Cut cable line need to request repair
Neighbor cut cable line while mowing, need to request a repair asap.
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CUSTOMER SERVICE REP STOLE FROM ME!
I called xfinity bc my normal bill is 95$ it went up to 107$ bc they said I went over my data. When I called to see why and what I can do about my bill the man I spoke to said he could give me a discount and drop my bill to 90$ but I “had to pay it today” I agreed to the 90$, he sent me a form to fi
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Billing
false alarms
How can I schedule a technician to visit, we keep having false alarms with a door sensor and the police have had to come out for no reason. I've replace the batteries in the sensor multiple times so that is not it. I think it needs to be a different type of sensor or installed in a different locatio
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Customer Service
user_90avxw Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
Billing Issue
To Comcast Senior Management, I am writing to formally escalate a billing issue that reflects a broader breakdown in how long-standing customers are treated. As the attached billing history shows, I have been paying $63.93 per month for the most basic internet service (no TV) for several months sinc
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Not yet. Need a phone number.
Cut cable line need to request repair
Neighbor cut cable line while mowing, need to request a repair asap.
Question
cable lines cut in Glenridge Heights in Sandy Springs, GA. We need a technician to come out and repair.
Cut cable line need to request repair
Neighbor cut cable line while mowing, need to request a repair asap.
Question
Payment arrangement
I set up installment plan and paid the down payment with no service being restored
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Customer Service
cable lines cut. need help.
Cut cable line need to request repair
Neighbor cut cable line while mowing, need to request a repair asap.
Question
Glad you were able to get it sorted out, Noan! Without accessing the account, we wouldn't be able to provide a specific answer, but there job types that incur a charge that is out of the technician's control, and when the charge for a visit appears o
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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user_7wx6ks It seems like this is a prevenative measure being implemented due to a rise of current customers disconnecting, then immediately opening a new account to be a "new customer" to get new customer promotions when technically they are not. &n
Old data-deleted & locked account preventing new account & services
I previously cancelled my account 12/20 and requested data deletion 12/28 Tried creating new account yesterday 01/13 using same name & address but different email & phone number which immediately malfunctioned when I tried to order new services. I requested data deletion for the new account this mor
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Good day user_7e7vh6, and thank you for sharing your recent experiences here in our community for us to help with! We never ever want you to feel like changes were made to your account or services that you didn't fully understand or consent to, espec
Plan Changes
Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it
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IT'S OFFICIAL: YOU DO NOT NEED TO UPGRADE TO Yahoo!
https://forums.xfinity.com/conversations/email/anyone-who-has-already-gotten-the-invitation-to-upgrade/696aa25b18df68652903e33d For anyone saying otherwise, stop spreading misinformation and suckering people into something they don't want to do.
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Hello, @user_3at3n4 thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network running as intended and want to help answer some questions for you and investigate furthe
Internet speeds much lower than plan
I am subscribed to 1 GB plan and purchased a new modem and a new router to accommodate this plan. From my independent research, these devices should sustain close to the speed supposedly being delivered by Comcast. However, I am still receiving same speeds on devices as before the upgrade (averaging
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Gotcha, thank you so much for sharing that detail with us @StarrLight_! We would recommend reaching out to the Customer Security Assurance Team for further assistance with the email concerns. You can find their information here. Please let us know if
Email activation required, please call me
I need access to my email [Edited: "Personal Information"] ,it has very sensitive information that i need badly, i have the password associated with the email, i just need it to be activated so i can access my emails please. Call me ASAP at [Edited: "Personal Information"] at any time today, i will
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Billing Issue
To Comcast Senior Management, I am writing to formally escalate a billing issue that reflects a broader breakdown in how long-standing customers are treated. As the attached billing history shows, I have been paying $63.93 per month for the most basic internet service (no TV) for several months sinc
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Billing
Chatting with the support team quickly resolved this. but why was this charge added in the first place, did they think I would not notice? Edit : Apparently it was for a tech visit to lay coax cables back in December, the visit they specifically said
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
I sent info via the chat at 3:57 pm CT. "XfinityJon" asked me a question at 3:58, which I answered. It's now 4:15 and XfinityJon has not responded. When I go to start a new chat, it takes me back to the same one.
ERROR when trying to change payment method
I have an account that will cease to be active soon, and I'm trying to update the information on the website. Once I get to the "Add New Account" page, it tells me there's an error. FOR DAYS. Chrome and Edge. Cleared the cache. HOW DO I GET THIS DONE? It's impossible to call and talk to a person.
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Hey there, @user_iwhum7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. With the installment plans, it can take up to 3 days for the plan to apply to onto the account. Once it is applied onto the account, the ser
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Payment arrangement
I set up installment plan and paid the down payment with no service being restored
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