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Well, misery loves company, I guess. Thanks for letting me know I'm not the only one. I have spent countless hours working with the "xfinity assistant," and with live agents, and it all goes nowhere. I tried several recommended "fixes" to no
spam
I use Outlook to download my emails from the xfinity server. There is one particular person whose emails, recently, have been flagged as spam by xfinity so that those emails do not get downloaded to Outlook. Problem is those emails are not spam. I want/need them. How can I arrange for emails from th
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Email Unavailable Again - Webpage not available
I'm reporting another outage with regards to email access. Whether I try to access via a web browser or via the Xfinity Web, email is not loading. This is a daily occurrence. Why?
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Xfinity App
If I still have to tweak a simple 2.4 setup, then Xfinity has not taken it grimy hands off my connection. Just not happy with Xfinity. right now.
2.4 printer will not connect to XB8
1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn
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Cannot Access Email [Edited]
I cannot access my email. It says I need the password to Comcast. IMAP server
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We'll need to grab some additonal information to make sure this work gets in front of the right team @user_oivu03. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address assoc
Damaged Comcast/Xfinity box on our street
A car hit a Comcast/Xfinity box on a busy street near my home. Who do I contact to fix it?
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Agent misrepresented promotion and loyalty bonus which resulted in loss of service and increased costs
I opened a chat with xfinity tech services to ask about a replacement remote control. The tech nicians name was Harish. He provided information and then told me he would be able to lower my bill based on current promotions and loyalty offers. I told him to send me offer in writing, but he didn't and
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Customer Service
We have no issues. Whats left of the box is located about 20 ft at [Edited: Personal Information]. The area has already been marked by the “Call Before You Dig” folks a few weeks ago. It is an eyesore & is need of repair/ restoration.
Damaged Comcast/Xfinity box on our street
A car hit a Comcast/Xfinity box on a busy street near my home. Who do I contact to fix it?
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@gundarsb, got it. Thanks. I am not seeing that we have any new information on this issue to share, unfortunately. I have had some success with customers viewing content via the app on a mobile device or smart TV in the interim as a workaround. It ma
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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@user_t40eko, The reason we ask customers to move to direct message is that we don’t have access to your account information unless you share it with us privately. We’re also required to fully authenticate your account before discussing a
Cable down outside of my house
The line from the telephone pole to our house came down in the last storm. I have call at least 5 times. 2 times you sent out an inside tech who said this is an outside job and you need a bucket truck. The last tech came on Friday 3/6/26 and he spoke to his supervisor who said someone with a truck w
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What's going on with my email,I'm not allowed to check my email from Xfinity app .What's happening
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I only view Paramount + via my X1 box. A reference that JonhG made... XfinityJohnG Official Employee • 2.6K Messages Thank you for the post, and for r
Paramount+ freezes then tells me to try again later
Paramount+ runs for a bit and tries to buffer, then freezes and tells me to try again later. Any suggestions to try resetting my modem as a fix are [Edited: "Language"] as I get Paramount+, like so many others, via the X1 cable box... those 2 devices aren't connected. Cable comes in, goes to a split
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Hello @user_9bcalt Have you already tried the steps listed by my colleague @XfinityBrianH and our Forums expert @Again ?
Email access [Edited]
Haven't been able to access my email since March 1, 2026. Cannot login why
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I did as you requested and sent the DM. I truly believe you asked me to DM so this conversation can be taken off line. There is no reason for the DM since you already have all of my information (which is required to be able to post on this fo
Cable down outside of my house
The line from the telephone pole to our house came down in the last storm. I have call at least 5 times. 2 times you sent out an inside tech who said this is an outside job and you need a bucket truck. The last tech came on Friday 3/6/26 and he spoke to his supervisor who said someone with a truck w
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@user_htvlp5 Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, are you reaching out for Xfinity Mobile services that were on your mom's Xfinity Mobile plan?
Restore my services
Hello, my mom removed me from her plan now I need to restore my services? I can't make a call to talk and get support.
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I spent a few hours chatting with a technician. Tried numerous things (splitting bands, restarts, factory reset) but nothing worked. Scheduled a visit with a technician. They replaced the line from the main cable box to my house. I can’t see how that
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
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ketof I appreciate you creating a post, and am sorry to hear about your experience with changing your plan. That is certainly not how my team would like to see a change of service happen, and I am glad that you were able to have an escalation ticket
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Agent misrepresented promotion and loyalty bonus which resulted in loss of service and increased costs
I opened a chat with xfinity tech services to ask about a replacement remote control. The tech nicians name was Harish. He provided information and then told me he would be able to lower my bill based on current promotions and loyalty offers. I told him to send me offer in writing, but he didn't and
Question