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End seasonal hold
I currently have my service on seasonal hold and it is automatically set to restart on May 1. Can I set a sooner date for the restart online
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Customer Service
Hello @user_yfxb0d, and thank you for expressing your concern here on our Xfinity Community forums. In many cases, if you have a promise to pay extension, an early disconnect from what is expected can occur if there is a failure in the arrangement's
Xfinity system suspends early?????
Evey time i get an extension to pay the date given is not honored suspends my mobile service one day early! What is going on??? This happened 3 x and last time i called to check what time of day i would get suspended. Rep offered new plan i DID NOT ASK FOR but system suspended my service before paym
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I can only imagine how frustrating it is to spend 14+ hours on the phone, especially when you just want to sit back and enjoy your shows. What steps have you already attempted, and are you missing the "activate" tab as well?
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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user_pqpc79 To deactivate it from your account, use the Xfinity app by navigating to the Wi-Fi tab. Then select Wi-Fi equipment, and choose the pod. Then click remove. Let me know if this works.
Deactivate my xFi Pod from a closed account
Can you please advise my how I can deactivate an xFi Pod that I purchased from my recently closed account?
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@user_dg8gvh thank you for reaching out on our community forum. What exactly is popping up on your screen? Are you seeing your Xfinity ID as the username? Are you just seeing ads?
Why can't I just get to my email without all of the crazy things coming up. I have never had this stuff before, along with a weird username that I have no idea where it came from!
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Need to speak with a human about a security problem
I have a security problem question and I need to speak with a human being [Edited: "Personal Information"]
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Customer Service
@user_6cd9b4 Any resolution? have the same problem as me, has spent 14+ hours on the phone with Xfinity, and still no resolution! I've done everything imaginable multiple, multiple times, I've had the Xfinity rep and t
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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Hi there User_362591, thanks for joining us here in the community forums! We'd be more than happy to dig in to see what may be causing the issue. Please send us a direct message with your full name, name on the account (if different), and service add
Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)
Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local
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OMG! I started reading the problems with activating my Disney+ Hulu bundle, included with my subscription, and was shocked how many people have the same problem as me, has spent 14+ hours on the phone with Xfinity, and still no resolution! &nb
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
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CM3000 Signal Distress: High Upstream Power (52dBmV) and Excessive Uncorrectables on OFDM. Multiple T3 Timeouts.
I am seeking a technician visit to investigate a likely "outside plant" or "drop" issue. I am using a Netgear CM3000 on the Next Generation (Mid-Split) network. The Issue: Severe OBS dropped frames and latency spikes, resulting in very unstable streaming quality and in-game performance issues. My mo
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Your Home Network
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Deactivate my xFi Pod from a closed account
Can you please advise my how I can deactivate an xFi Pod that I purchased from my recently closed account?
Question
Xfinity system suspends early?????
Evey time i get an extension to pay the date given is not honored suspends my mobile service one day early! What is going on??? This happened 3 x and last time i called to check what time of day i would get suspended. Rep offered new plan i DID NOT ASK FOR but system suspended my service before paym
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Billing
Hello @user_hcv5zq! Thank you for taking the time to post on our Xfinity Forum community.❤️ We definitely want to make sure you’re able to enjoy Peacock Premium on all supported devices, not just our Xfinity Flex box. Once activated, Peacock s
Peacock subscription not registering when I activate due to moving
Hello, I have been unable to access my Peacock premium across multiple devices due to a recent move. It is only actively working on the Xfinity flex box and won’t work on any other device such as a phones or other TVs in the household.
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Installment Plan
Hello, I chatted with a rep who did a payment arrangement at the end of the month to avoid me being disconnected. I am out of work temporarily and going through physical therapy as I fell of an Oil Truck. I am trying to be pro-active and get on an installment plan, At this point I am going to return
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X1
Hello @user_zl0xdm thank you for reaching out on our community forum, Yes you should be able to adjust that seasonal hold start date online. We can also help you with changing that date as well if you do need assistance.
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End seasonal hold
I currently have my service on seasonal hold and it is automatically set to restart on May 1. Can I set a sooner date for the restart online
Question