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$100 technician visit was charged: inspite of the fact Xfinity told me there will not be a charge
Called Xfinity because of the problems with TV picture. They did some trouble shooting on the phone/remotely and told me they will send a technician: they told me there will not be any charge. Technician came and replaced the TV/xfinity box, that fixed the issue. The technican also told me no charge
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Billing
Yes, I have tried scheduling the appointment myself. I get this error:
Scheduling a service appointment has been an absolute nightmare
I just move into a new home on 6/13, having transferred my service in advance. I set up my modem the next day (6/14) and, predictably: flashing lights, unable to activate service. After chatting with an Xfinity agent it was determined there were no active coax lines at this location and I would need
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Hey @user_dadfd5, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to reach out and share your experience. Do you happen to have our handy Xfinity App? From with the Xfinity App, you can con
Scheduling a service appointment has been an absolute nightmare
I just move into a new home on 6/13, having transferred my service in advance. I set up my modem the next day (6/14) and, predictably: flashing lights, unable to activate service. After chatting with an Xfinity agent it was determined there were no active coax lines at this location and I would need
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Interruptions
Can you provide me proof of the latest interruptions at my address
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Customer Service
What is the policy on entering a customers enclosed areas or inside the home when the owner isnt present
I had a tech. enter my back yard without my knowledge of his presence and he got bit by my dogs. The cable lines sits 6 inches before the gate to the back yard.
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Customer Service
Hello @user_7087zm and thanks for reaching out on our Xfinity Community forums!Our ability to assist you with NOW services is limited. Support for this service is usually handled through the Xfinity NOW Support portal. The Support portal
WiFi setup isn’t working
I tried setting up the Xfinity now modem but the lights keep blinking and won’t go stay white. I tried unplugging, re plugging everything back in, waited like 20 minutes and still nothing. Ai chatbot was no help.
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Scheduling a service appointment has been an absolute nightmare
I just move into a new home on 6/13, having transferred my service in advance. I set up my modem the next day (6/14) and, predictably: flashing lights, unable to activate service. After chatting with an Xfinity agent it was determined there were no active coax lines at this location and I would need
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Customer Service
Hey there, @user_p3xrjw, thanks for reaching out through Xfinity Forums regarding the down line. We would be happy to help you get this issue resolved. Can you please send us a Direct Message with your full name and your full address? How to
Error when reporting cable down in yard and street
Recent storms took down the cable from the house to the pole. It is currently laying across the yard, driveway, and street (~100ft). Have attempted to report the safety hazard for 4 days. The Xfinity assistant has always returned an error, stating that the issue was not reported, every single time.
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Cancel TV
I'm now 2 hours in to attempting to cancel only the TV portion of my package. I tried to "manage my plan" through the app and website but that page doesn't load. I cleared the apps cache and even turned off my phone's Wi-Fi but that page won't load. So I used the chat feature. The first rep tried ge
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X1
Error when reporting cable down in yard and street
Recent storms took down the cable from the house to the pole. It is currently laying across the yard, driveway, and street (~100ft). Have attempted to report the safety hazard for 4 days. The Xfinity assistant has always returned an error, stating that the issue was not reported, every single time.
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Customer Service
Free this week HBO Max: No 'Hacks"
Hi, My Xfinity guide shows that HBO Max is Free this Week to stream until Sunday, June 21. When I scroll down to Hit TV shows on HBO Max, the first show listed is Hacks. However, when I click on Hacks and try to watch it, I am taken to screens that say Launch HBO Max, and that I am required to subsc
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Xfinity Stream Website
Sharing a watch history can definitely get messy when everyone has the same favorite shows, so I completely understand why you're asking @user_8e341d. The great news is that you don't have to share a watch list! While the Xfinity Stream app doesn't f
seperate streaming profiles for one account?
My house only one xfinity account but multiple people living here who use the xfinity streaming app on our tvs. Is it possible to have seperate profiles for that app instead of us all sharing it? Basically can it be set up how other streaming apps are. example: if I have my own profile on there, ope
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Accessing my gateway with an older computer
I have a Toshiba Satellite C855 S5347 laptop that for some reason can no longer access my gateway. About five years ago, this laptop worked just fine with this same gateway. However, two unfortunate events appear to have happened on your side. First, the gateway's admin tool is no longer accessible
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Your Home Network
Hey @user_9njz38, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go through a few steps to troubleshoot the Xfinity Remote. With the remove being able to control the volume on the television,
cannot change channels with remote
My remote stopped enabling me to change channels. Volume is the only thing that is working.
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Hello user_g8u5u8 thank you so much for reaching out here on our Xfinity Forums regarding your internet services issues. It sounds like a lot of home devices are having issues connecting - some home intent connected devices require a 2.4GHz internet
75% or more less speed than promised
2Gig wifi. H! Speed tests ran as low as 164 MBPS. 1 was 308, 1 was 351, 1 was just over 500! My adt cameras won't stay connected, my TVs arent even all switch over. Even my cat feeder kicked off. AND after spending hours upon hours over days switching things over. At least with Century link I got 50
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Thank you for reaching out to our team. If you are still experiencing any service issues I will be happy to look further into that from here.
XfinityJohnG
commented
12 hours ago
to the conversation:
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Internet service interruption
I have no internet service.
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