Xfinity Community Forum

Thank you for reaching out @user_nhj7ue! I can completely understand why you're frustrated. What should have been a straightforward equipment swap and DVR upgrade turned into multiple support interactions, a technician visit, and the loss of channels

XfinityAldrik

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10 hours ago

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xfinity store rep changed plans without authorization

I went into the xfinity store on Geary in SF to 1. add dvr service and 2. swap an M-card and 3 boxes for 4 new boxes. When I came home and started installing the boxes I could not get var in the process before I received a message on the TV screen to call an xfinity number. I did and after unpluging

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Were they able to provide any additional or different contact information at the store?

XfinityJon

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10 hours ago

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Frauded

Someone strategically scammed me out of my phone using xfinity information and xfinity assistance texts. Customer service is a joke and has not helped me one bit. I ended up in a store crying because I feel so defeated.

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Thank you for reaching out here. If you are running into issues with activating those subscriptions, and did not receive the email invitation and links, you can check on the https://www.xfinity.com/yoursubscriptions site to get those activated.

XfinityJohnG

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10 hours ago

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Disney and Hulu activation

I have now spent over 50 hours over a month and still haven’t got my Disney and Hulu activated can someone please help

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@user_jp233f I listed a couple weeks with a new box until it came back. worked at midnight last night, now today this error code is back. Only thing left I haven’t tried is reaching out to Crunchy Roll but I doubt that will help.

user_ujn8o4

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10 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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xfinity store rep changed plans without authorization

I went into the xfinity store on Geary in SF to 1. add dvr service and 2. swap an M-card and 3 boxes for 4 new boxes. When I came home and started installing the boxes I could not get var in the process before I received a message on the TV screen to call an xfinity number. I did and after unpluging

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Billing

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why not just post an answer for everyone else that is having trouble

bcfrmkc

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10 hours ago

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Disney and Hulu activation

I have now spent over 50 hours over a month and still haven’t got my Disney and Hulu activated can someone please help

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user_5hpu85. Hello, and thank you for reaching out! I can certainly understand how frustrating it is when the remote stops working, especially after you've already tried the troubleshooting steps and weren't able to get the help you needed through th

XfinityDilary

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10 hours ago

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How do I talk to a real person?

I need to talk to a real person, not an AI assistant. They are not giving me information that works

Question

Greetings, user_3c9bcc! We appreciate you taking the time out of your Monday to reach out with your Internet-only plan request. Rest assured, you have reached the right team to assist you! Please be reminded that sending unsolicited Direct Messages

XfinityNatalie

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10 hours ago

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How do I cancel the TV Service on my account and keep the Internet service?

I would like to change my subscription and remove TV and phone services. How do I accomplish that? I tried manage my plan on the website, but it forces me to pick a new TV and phone package, there is no option to remove them from my plan.

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Sorry can you explain what you're referring to?

XfinitySeth

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10 hours ago

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XB10 5 GHz causes Linux Intel Wi-Fi to fall back to 54 Mbps

My XB10’s 5 GHz radio causes a Lenovo laptop running Zorin OS Pro with an Intel iwlwifi adapter to fall back to a 54 Mbps link rate. The kernel repeatedly logs: required MCSes not supported, disabling HT Signal strength is excellent, approximately −42 dBm. The same laptop connects normally to a phon

Question

Okay gotcha. Connection speeds for Linux devices using Wi-Fi adapters can drop for various reasons that include the distance from the gateway, interference from nearby networks, and the performance of the adapter itself. Seeing as how the connection

XfinitySeth

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10 hours ago

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XB10 5 GHz causes Linux Intel Wi-Fi to fall back to 54 Mbps

My XB10’s 5 GHz radio causes a Lenovo laptop running Zorin OS Pro with an Intel iwlwifi adapter to fall back to a 54 Mbps link rate. The kernel repeatedly logs: required MCSes not supported, disabling HT Signal strength is excellent, approximately −42 dBm. The same laptop connects normally to a phon

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Not sure how to post publicly vs non-publicly ??

user_2xmbnv

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10 hours ago

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XB10 5 GHz causes Linux Intel Wi-Fi to fall back to 54 Mbps

My XB10’s 5 GHz radio causes a Lenovo laptop running Zorin OS Pro with an Intel iwlwifi adapter to fall back to a 54 Mbps link rate. The kernel repeatedly logs: required MCSes not supported, disabling HT Signal strength is excellent, approximately −42 dBm. The same laptop connects normally to a phon

Question

Hey there, @Gcodori, thanks for reaching out through Xfinity Forums regarding disconnecting your account. We would hate to lose you as a customer! However, we can help with the disconnect. Can you please send us a Direct Message with your full name a

XfinityJeniece

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10 hours ago

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Cancel service

Directions to cancel service online. There is no direct message button on these pages and if there is it is VERY well hidden There is no way to send a direct message in the app either, just contacting a chat bot which refuses to cancel without a callback, which goes against my state's law for provid

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They were very kind, but informed me that I had to call the fraud department. Which is who told me to go to a store.

user_jaannan

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10 hours ago

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Frauded

Someone strategically scammed me out of my phone using xfinity information and xfinity assistance texts. Customer service is a joke and has not helped me one bit. I ended up in a store crying because I feel so defeated.

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Official Solution

user_6wvw3l Thank you for allowing us to rectify this billing issue by opening an escalation ticket with our dedicated Mobile team to help adjust your account accordingly. If you have any additional questions or concerns in the near future, please do

XfinityNatalie

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10 hours ago

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Severe Financial Hardship Caused by Misleading Employee Information Regarding Canadian Roaming — Immediate Waiver Required

To Whom It May Concern, I am writing this to formally and firmly protest a major billing error caused entirely by the false and misleading instructions provided by an Xfinity employee. I demand an immediate and full investigation into this case and a complete waiver of the unauthorized charges. Two

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How do I cancel the TV Service on my account and keep the Internet service?

I would like to change my subscription and remove TV and phone services. How do I accomplish that? I tried manage my plan on the website, but it forces me to pick a new TV and phone package, there is no option to remove them from my plan.

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Sign-In and Account Management

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Hello user_hjqd97, thanks so much for adding your voice to the conversation here via our Xfinity Forums! Was this also an issue you encountered when traveling overseas? Have you since received the new SIM card, and able to activate the device?

XfinityAlfonso

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11 hours ago

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Sick of Customer Service abroad

I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi

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I see the exact same issue with both machines running Linux. One running Linux Mint, the other Zorin OS. One is a Lenovo Yoga 2 years old, the other is a Samsung Book3.

user_2xmbnv

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11 hours ago

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XB10 5 GHz causes Linux Intel Wi-Fi to fall back to 54 Mbps

My XB10’s 5 GHz radio causes a Lenovo laptop running Zorin OS Pro with an Intel iwlwifi adapter to fall back to a 54 Mbps link rate. The kernel repeatedly logs: required MCSes not supported, disabling HT Signal strength is excellent, approximately −42 dBm. The same laptop connects normally to a phon

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Hello! Thank you for your reply. I need to talk with a live person. My TV remote stopped working so I reset it and wanted to pair it again. I followed the directions on the xfinity website for pairing and resetting but none of it has worked. I called

user_5hpu85

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11 hours ago

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How do I talk to a real person?

I need to talk to a real person, not an AI assistant. They are not giving me information that works

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Sorry I will re-post publicly.

user_2xmbnv

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11 hours ago

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XB10 5 GHz causes Linux Intel Wi-Fi to fall back to 54 Mbps

My XB10’s 5 GHz radio causes a Lenovo laptop running Zorin OS Pro with an Intel iwlwifi adapter to fall back to a 54 Mbps link rate. The kernel repeatedly logs: required MCSes not supported, disabling HT Signal strength is excellent, approximately −42 dBm. The same laptop connects normally to a phon

Question

Hello user_be4xlf! We'd love to help you out with any email trouble you're having 👍 To get started, please find the most appropriate public board for your question type and post it there. If needed, we will invite you to send us a Direct Message. It

XfinitySeth

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11 hours ago

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Comcast Email

It is the worst....try to go your email page

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