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@user_wo6oze hi did you get a solution for this? A xfinity chat said they would credit me if i purchase on my own but i do not believe them. I have tried everything.
Peacock activation
I have been trying for weeks to activate my Peacock subscription. Whenever I try to activate I get a message saying "there was a problem on our end. Please try activation again". I have tried everything suggested to fix the problem to no avail. A while ago I used my email to setup Peacock on my pare
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Greetings, @user_juksrc! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about bringing your account current. You have definitely come to the right place for
LATE PAYMENT
Good morning, I apologize for any inconvenience. If possible, I would like to set up a payment of $126.22 on 05/27/2026 and the remaining balance of $139.22 on 06/15/2026 to bring the account current. Your understanding is greatly appreciated. Thank you, [Edited - Personal Info]
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Can you help me with putains my accourt on seasonal hold plan please
Can you check my Account which is supposed to be onon seasonal hold
Seasonal hold plan at 8$ per month. Now my account is always at 69$ per month
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peacock wont fully activate
ive clicked the activate banner on xfinity website multiple times, it takes me to peacock website then it says "cannot activate, something is wrong on our end". i can still login peacock and it shows i have some free channels to watch but all of the premium content such as sports says i need to upgr
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Xfinity Stream Website
@wd2824 I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you inst
Cancel internet service
Hello, I'm looking for some assistance with canceling internet service. Thanks
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@XfinityThomasD I am very concerned to receive notice that this case has been closed, particularly given that the underlying issue has still not been addressed and I have continued attempting to contact you regarding this matter. As documented in my
Device credits not showing up on bill
We are not seeing the promised device credits listed on our bill. Can someone look into this? It appears we are being overcharged. We were promised that if we switched from another mobile company and signed up for 24 month payments we would receive monthly device credits for both phones. Currently b
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LATE PAYMENT
Good morning, I apologize for any inconvenience. If possible, I would like to set up a payment of $126.22 on 05/27/2026 and the remaining balance of $139.22 on 06/15/2026 to bring the account current. Your understanding is greatly appreciated. Thank you, [Edited - Personal Info]
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Billing
@XfinityJorge - Hello again. I got an automated phone call saying to return my Xfinity equipment. I don't have a rented modem (I have my own), and I also have no TV equipment as I didn't have cable TV service, so I don't have any Xfinity equipment. I
Cancel internet service
Hello, I'm looking for some assistance with canceling internet service. Thanks
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DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
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X1
Hi dacr60! Thanks for visiting our Xfinity Forum, and we appreciate you being a customer with us. The policy for a double payment involves issuing refunds to customers who have created a credit balance on their account due to overpayment. If a custom
Need Assistance with Double Payment on Bill
I mistakenly made a double payment on my bill today. I would appreciate some assistance on the correct procedure to refund one of the payments, if possible. If a refund is not possible, what are my options? Will the double payment be a credit on next month's statement? Please let me know how to corr
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We can't give you a refund for something we didn't charge you for. I've offered you options on how to help, but you need to send me a direct message so I could access your account information.
Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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Help with what? You're being hands off with looking into getting a refund from Peacock and restoring the Diamond Peacock promo
Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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I apologize for any inconvenience. I’m here to help, so please feel free to send me a direct message if you need any further assistance.
Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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Please don't offer any "updated" or new plans, I told you that already. And if all this work is needed just to figure this out, then I guess I will keep paying for peacock to make cancelling Cable TV with xfinity easier. Thank you for nothing
Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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We couldn't give you a refund for the Peacock subscription you paid through Peacock. That's something you'd have to work out through Peacock. What we can offer is seeing when your Peacock subscription expired and if it hasn't expired we can open a
Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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Emails won't send
Having a recurring issue with emails not being able to send and getting error message: (451 - 451 4.2.0 QRHZwSTp6HvE9QRHZwkeGJ policy violation, try again later (DFTD) ). I am using a supported browser. The total number of recipients is less than 100. I'm only trying to send 3 separate emails to aro
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Getting it back and getting a refund for the Peacock that I paid for out of pocket after this debacle? Because I have tried this morning and the person was condescending. I have wasted so much time on this and I need to be sure, I get Peacock Premiu
Xfinity and lack of transparency all over Peacock Premium
-I moved almost a month ago and for whatever reason, my Peacock Premium ended, despite transferring my service to my new residence -Xfinity told me the promotional period ended and I asked when it ended, they wouldn't provide an answer and I don't have access to my older billing statements -Xfinity
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I started a ticket thru the XUMO experience portal and the "research team" said I had to go back to the first line call center people WHO DO NOT KNOW ANY MORE THAN WHAT YOU POSTED HERE.Why even HAVE a "XUMO EXPERIENCE PORTAL" if not to directly be ab
xumo box and peacock closed caption issue
I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio
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PAY BY Checking account
user_s0mu2p
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5 hours ago
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Switch payment to checking account
Want to switch payment method from credit card to checking account
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