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You are very welcome. The team working on that issue has not given any estimated date for that to be resolved as yet.
Update Stream App on TV is missing filters!
Super frustrating that in the new UX on Stream App all filters have been lost, in addition to that Favorites have also been lost. Overall the updated UX that was pushed out last few days is overwhelming negative. We need filters and favorites back on the App.
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I agree completely! Just opened app this evening and everything was different without any warning. Functionality is significantly reduced. Very irritating and frustrating. One of the reasons we stayed with Xfinity was the capabilities and ease of use
Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to
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We greatly appreciate you taking the time to share your experience and feedback @user_cbvzhw. We will be sure to pass it along. We do recommend looking over our "Watchlist" feature instead to help track specific programs, titles, or episodes. If ther
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Buyout
Hello, have a quick question. Does Xfinity currently offer a mobile contract buyout when switching from other carriers?
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Plan
Live agents/xfinity assist
It’s take a long time to get response from live agent and 2 of them just end the conversation after my first question, I got everything on the screenshots
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Customer Service
Hey @user_oksk32, Thank you for visiting our official Xfinity Forums Community support page. Estimated shipping dates and delivery can vary from a variety of factors. From fulfillment, weather, delays, and more. We recommend checking your order statu
iPhone Duo Shipping.
Has anyone gotten their iPhone Duo ahead of their Estimated Date? Going on a cruise and would like to have it by then or hopefully not miss it.
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I don't watch sports at all, nor do I watch TV on my phone. I pay good money to watch it on my large screen TVs why would I watch it on my phone. This is no help please reinstall the old app or fix the new one, this is ridiculous @XfinityJeffB when I
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Hello @user_dyrkj4, and thanks for requesting clarification. I understand why seeing nearby homes receive the faster speeds would make you wonder when they’ll reach your area. These network upgrades happen in stages, and there can s
When will we expect to get the next gen Internet?
In April, they made some network changes to the nodes and other things in our area. I noticed in June several houses around our area were upgraded to 2000/250 service, however we still haven't gotten this update. When will we expect to see that mid split in our area?
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Xb8 to XB10 upgrade
Hello, I currently have an XB8 gateway with Xfinity's symmetrical 2 Gig internet plan (2,000 Mbps download and upload) in ZIP code 94122. I'd like to upgrade to the XB10 WiFi 7 DOCSIS 4.0 gateway. Can you confirm whether my service address is FDX-enabled and eligible for an XB10? If so, can you arra
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Customer Service
Browser Streaming: Cannot watch from the beginning while it records.
Forever I could record an event, while it was recording, I could log into stream (on browser) and start watching from the beginning. Whilke it was still recording. Unable too now. Anybody got a clue. The mindless help is useless. They are making it very easy to convert to starlink.
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Xfinity Stream Website
OMG!!! It worked! Up until today, the three digit code never displayed. I have spent over 4 hours with two remotes trying to get it to work. Thank you so much for your help!! 🎉
Can not pair XR15V2 remote
I have a brand new XR15V2 remote. I am unable to get the volume button and voice remote button to work. I have reset the remote with A and D buttons followed by 981. I have started the pairing process and it stalls at Scanning for Devices. WhI am also unable to generate a 3 digit pairing code.
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user_wbunze Thanks for confirming. Since some buttons are working but Volume and Voice aren’t, it sounds like the remote hasn’t fully paired. When you press and hold the Xfinity + Info buttons together for about 5 seconds, does the status
Can not pair XR15V2 remote
I have a brand new XR15V2 remote. I am unable to get the volume button and voice remote button to work. I have reset the remote with A and D buttons followed by 981. I have started the pairing process and it stalls at Scanning for Devices. WhI am also unable to generate a 3 digit pairing code.
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Hi @user_yyssh0! Have you already tried swapping in a brand-new set of batteries? When a Xfinity remote flashes red immediately after pressing a button, it usually means the battery power is too low to send a signal or complete the pairing process. T
Tv remote stopped working and tv reset and won’t work
I restarted the tv and now it is on the reset but my remote won’t work. I’m unable to reset it, the light does not stay green, instead it flashes to red as soon as I type a number.
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I know exactly how frustrating it is to have services I rely on taken out for no good reason user_8f442h, and when situations like this arise, more than anything we want to get you back online as soon as possible, so thank you for dropping by to let
Technician caused outage
Cable service was fine until technician was on pole doing something and left. Since then no cable signal. Xfinity says the best they can do is Thursday to check on the problem. In what universe is that ok.
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I agree that this update is truly awful and removes a lot of functionality that I’d come to rely on. Thankfully, I still have an old iPhone (using it as an iPod) that I hadn’t updated so I still have a portable device that works. Until Xfinity block
Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to
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@XfinityTommy and it doesn’t show all of my recordings that are even on my xfinity box. And, there is no longer a list of them that you can scroll through quickly. This new release absolutely stinks!!!!!!!
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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Evidently you didn’t carefully read my post. I understand about blackouts. The message specifically said that it was being broadcast on a channel other than NBATV in my local market. I would love to know what channel that was.
Denver Nuggets vs Pacers
Comcast cable really [Edited: "Language"]! The guide says today’s game is on NBA TV. The message on that channel says, “The game is not available live on bath because it is being broadcast on a channel in your local market”. I’m in Denver and it’s not on any channel in my market. The game is being p
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Concen moved here for assistance.
Service line for new construction
How do I go about getting a new service line for internet at my newly constructed home?
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Thank you for reaching out to us @heidijanefrasure! I can understand why you’re frustrated, especially if you feel this restriction wasn’t clearly explained before opening a new account. I’d like to make sure we understand where thi
Terrible customer service
Hello, I'm requesting an executive-level review of a frustrating experience with Xfinity Mobile. When I canceled my husband's plan and established a new account, I was never informed that doing so would make me ineligible to finance or upgrade my phone for six months. I have a credit score of approx
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This is a tragic release. That means it stinks. I work in tech and I'm very familiar with software updates being released before they're ready, and that's what I see here. This was barely announced at all and it's clear that documentation and informa
midwestbird
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Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to
Question