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I have also really been effected by the storms since 06/10/2026 09:48PM CDT coming up on 2 days without home internet service feels obscene especially with the lack of any updates to the internet service. It has really made me rethink about jumping s
Chicago outage
Wifi in my area has been out due to an outage for over 24 hours (since 6/10/2026 at 4:42 PM CDT). The status only says that it is "Under Investigation" and there have been no updates. Is anyone working on this?
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Please accept our sincerest apologies for the length of time you’ve been waiting and for the billing notices you've received. I'd be more than happy to look more into your concerns @user_frdn32! Send our team a direct message with your full na
Need help with buried line install
Hello, I have been waiting on a buried line installation for 78 days. My internet is not able to be set up without the buried line. I have not had service for 78 days, despite Xfinity continuing to send me the bill (and call to remind me about my past due balance). Is there anyone who can help me ge
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We can submit a ticket to get someone scheduled to your property. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the
Tree fell on cable lines
A tree fell on the cable lines in front of my house. Who would I contact to take care of this?
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Wrong address
My address is lacking the unit number I live in and a neighbor called me about having an issue getting wifi at their unit due to this. How can I change my address if the unit doesnt appear when searched?
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Sign-In and Account Management
Email page
Email page set up. How do I expand Compose section of email page while keeping folder panel visible. Folder panel is overtaking page
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Accessibility
I need help setting up my email on my iPad and iphone
I feel like an idiot. I used to be able to do this stuff. I have a Mac and email is working. My email was working on my iPhone but I deleted it. I have a new iPad and I need it there. I used to have imap but I can’t find it. It just seems to be pop just comes up. It is set up in imap on my MacBook P
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Good afternoon user_0uo99p. Thank you for reaching out through our Xfinity Community Forum. I would be more than happy to assist you further. I do have a couple additional questions. I know you mentioned issues with the doorbell camera connectivity.
Using wi fi jammers ti disrupt my wifi
My internet is being hacked, interrupted and disconected by some next store neighbors since March of 2025. I have a doorbell camera and I have noticed several times that gets disconnected, recordings go down to 1 second and sometimes it doesn't even show someone at my door because I seen a couple of
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Thank you for working with our team to get that change processed on your account. Please keep us in mind when you're in the market for another entertainment provider.
Need help canceling my internet services.
I’d like assistance canceling my internet services without being constantly looped around person to person.
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Hello @user_141w5p, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Xfinity Mobile show NO ACCOUNT yet I still have service and am being charged.
We have had Xfinity WiFi service for years and still currently four Xfinity Mobile lines. We no longer have Xfinity WiFi due to the constant lies told to us by Xfinity. We simply stopped paying the bill, which left us with a negative account and ultimately went to collections. Fast forward to my Son
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Hi there, @user_xlf49b! Thanks for reaching out about connecting to the websites you want to visit and the speed when you tested it. I appreciate the steps you tried to resolve this. Is your computer connected with an ethernet cable or on WiFi? &nbs
I cannot connect to USA websites but I can connect to Germany and Russia
I cannot connect to AOL, Amazon, Facebook et al but I can connect to Chase, Germany and Russia. I've rebooted computer. modem and router. I've uninstalled and reinstalled Chrome. I've run speed test and speed is ONLY 250 and latency is HIGH.
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Comcast hacked
No internet on and off for two days now my laptop got hacked after it came back on.
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@XfinitySeth services are not interrupted as of right now.
Tree fell on cable lines
A tree fell on the cable lines in front of my house. Who would I contact to take care of this?
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user_7tzbwj You would need to call into customer service, and request to be transferred to our Customer Security Assurance (CSA) team. They are the experts that can look into any type of fraud/scam.
Updated terms of service email
I received the following email. Is it a scam? MyXfinityEmail® Last week, we notified you about important updates to our Terms of Service, Security Policy, and Privacy Policy. As part of these updates, older versions of the Comcast/Xfinity Mail platform will be retired As from Today, June 10, 2026. T
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Hello user_abrg1h, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and we will be happy to assist you. This type of situation requires account information best kept private. Please send our team a dire
Help me
I have a few things that have problems with first thing is a representative sold me the prepaid Internet, then I have a TV box come to find out the TV box will not hook up to the prepaid Internet, so that doesn’t work anymore. Now I would like to trade in a phone and upgrade to a Samsung and every t
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Same issue did it get fixed?
user_i57mnv
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13 hours ago
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Can't Access Disney Plus Bundle [Edited]
Can't access our Disney plus bundle included in our XFINITY account [Title Edited: "Personal Information"]
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