Xfinity Community Forum

Thank you for bringing this to our attention. @Jasemko04 We can assist with getting a ticket submitted. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direc

XfinityJoe

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2 hours ago

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Damaged green yard box with exposed cables

There is a damaged Comcast/Xfinity utility yard box located at or near [Edited: "Personal Information"] that needs to be replaced as soon as possible. The box is physically damaged and has exposed wiring, creating a potential safety hazard, particularly for children in the area. The damaged conditio

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International Plan

How do I add the international plan on my cell phone

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Plan

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Internet drops many times per day

My internet drops completely across all devices multiple times a day. I have already restarted the gateway, and the indoor lines are completely secure. I suspect the issue is a degraded, water-logged outside drop line that an Xfinity technician spliced years ago instead of replacing.

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Your Home Network

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Hello, @user_gf2ire! Thank you for reaching out by creating a new post with you service and billing concerns. You've come to a great place for support! Our team is more than happy to help in any way that we can :) To clarify, are you expecting a refu

XfinitySara

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2 hours ago

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Bill and verification

I have spent over 20 hours calling your office. I'm very upset that your office cannot verify my account without a txt code as well as my last 4 digit of my card. And why a refund takes so long for me me to be credit back to my checking.

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We would love to help here user_7z1608. We are a corporate based team that supports our forums. If you wanted to speak on the phone there is dedicated agents available at 1-800-XFINITY (1-800-934-6489), but let us help my friend. What did you need su

XfinityTommy

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2 hours ago

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e-mail

how can I contact by phone?

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user_5908ax Hi there! We are happy to work with you and check the status of the temporary line on your properly. Normally it can take up to two weeks just depends on a couple of factors. For us to check for you can you send a DM with your name and ad

XfinityJorge

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2 hours ago

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Support

Need to have temporary orange cable buried at [Edit: Personal Information].

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user_nk9dck No our converstation is not for everyone to see or read. This is just the public side of your orginal post everything else is in our private Direct Messages. We will continue to work with you there.

XfinityPeterH

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2 hours ago

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Long standing customer with xfinity with 2 locations , get no price break

we currently have a home location and beach condo location , yet we get no price break for having 2 locations and being a very long customer with xfinity . i just asked on the the phone to an xfinity rep to give us the a better TV channel deal , they only came back with the same old deal we had earl

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I had a tech out and everything checked out within spec to the pole. He said he would request that Xfinity monitor the upstream signal for a few days. He also suggested I try a new modem (I have one on the way. In the meantime I set my H

user_jf8401

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2 hours ago

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Dropouts and Packet losses

I get intermittent Zoom dropouts. My modem is a customer-owned Netgear CM1150V. Looking at the logs I was getting errors on both downstream OFDM channels (193, 194). I removed a 2-way splitter (left over from when I had a cable box) and connected the modem directly with a barrel connector, then rebo

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Please help with down cable line and wires from cable box are damaged

user_998039

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2 hours ago

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Cable lines down

We have called xfinity multiple times with down cable lines in our driveway onto the street. They have not come to handle the line. There was a storm on 2 nights ago that a tree knocked down the lines. We need someone here asap to take care of this

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Damaged green yard box with exposed cables

There is a damaged Comcast/Xfinity utility yard box located at or near [Edited: "Personal Information"] that needs to be replaced as soon as possible. The box is physically damaged and has exposed wiring, creating a potential safety hazard, particularly for children in the area. The damaged conditio

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Customer Service

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how to get an itemized monthly bill of security system

Need a copy of invoive

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Customer Service

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I can show you the promo I have a picture of it it was in my Platinum Rewards for free Smart watches

Confusedo1

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2 hours ago

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2 Free Smart watches for being a Platinum member

I was called about a promotion for 300.00 off 2 free Smart watches. I went to the store and I purchased them I'm still not receiving my promo credit for both watches I'm being billed. Then I was told by a Representative in the store when I was only going to buy 1 that if I buy 2 her Manager told her

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Bill and verification

I have spent over 20 hours calling your office. I'm very upset that your office cannot verify my account without a txt code as well as my last 4 digit of my card. And why a refund takes so long for me me to be credit back to my checking.

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Billing

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Yes I went to the store after I was called with the promo. The Manager said it was fixed I called 3 times they tell me evertime its fixed now and only 1watch has the promo coming off. They say they see the promotion for 2 watches and said they fixed

Confusedo1

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2 hours ago

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2 Free Smart watches for being a Platinum member

I was called about a promotion for 300.00 off 2 free Smart watches. I went to the store and I purchased them I'm still not receiving my promo credit for both watches I'm being billed. Then I was told by a Representative in the store when I was only going to buy 1 that if I buy 2 her Manager told her

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e-mail

how can I contact by phone?

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Customer Service

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I have run into the same issue multiple times times myself. Currently having the issue once again. I typically like the ease of using x1 but there has to be some way to uninstall and reinstall apps that are on it or have the ability to restore one ap

user_jdl9ck

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2 hours ago

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Crunchy Roll app Not Working.

For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?

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@user_4fcs5z I have a link where you can locate a Xfinity store near you at https://www.xfinity.com/local/store-offers. I can follow up with you to ensure you're able to sync your remote. When would be a good day to check back with you?

XfinityKei

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2 hours ago

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Remote control

Hi there, Our remote control needs to be replaced. How do I go about it?

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Support

Need to have temporary orange cable buried at [Edit: Personal Information].

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Customer Service

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Why won't agents transfer you to a manager???

Came home from being away for the weekend last night, and our TV is not working. Internet works just fine. Chat bot is zero help. Called and got a relatively decent agent this morning (well, except for the fact that customer service agents are now trying to sell you constantly on cell phones or othe

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Customer Service

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@XfinityAdrienne message sent, once again!!! Praying for a miracle 🧑‍🩰

user_3j5qt3

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2 hours ago

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how long does it take to pick up a downed cable?

Hey Xfinity… how long does it take to pick up a downed cable? This cable has been hanging across our driveway and laying across our walkway for over a week after being reported. Every day, our kids, family, visitors, neighbors, delivery drivers, and anyone coming to our home has to step over it. Thi

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