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user_7ic0l4, we appreciate your feedback. I am sorry that this has been your experience. It is not what we want for your customers.
No one want to take accountability
I ordered a new cell phone, FedEx left a note that the package was sent back to the shipping center. They reordered the cell phone, FedEx sent it back due to damaged package, cannot reorder cell phone until shipping center receives phone. This has been going on for 16 days and no one can give me an
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xfinity support
We have a line that was cut early summer by AT&T when they were running fiber optic. After several contacts with you we were told it needs to be buried by the construction crew. Advised them it is a trip hazard for the kids. In the way of lawn mowing as well. To date - nothing has been done. With wi
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Customer Service
user_4zt7md Thank you for the additional information! It sounds like someone new has signed up for Xfinity service and may have selected your apartment by mistake creating a disconnection order. We can take a look at your account, and ensure you
Service Cancellation Request that I never approved
I received an email today informing me that I had put in a cancellation request for my internet services. I am concerned because I never put this in myself.
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Add spouse’s name to billing statement
Hello, I would like to add my spouse’s name to my Xfinity billing statement. May I have assistance doing this? It seems others have been able to do this by asking on this forum
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Billing
I am having the same issues as previously well documented. When I called Xfinity about this, they set up an appointment to replace my older DVR box. The technician came out and checked all of the wiring - internal and external - and after replacing t
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
@StockBoy - "30+ years loyal HIGH-PAYING customer, about to leave...." - ditto.
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
Question
rmrav48 Glad to hear everything is working now! After everything it took to get there, I can definitely see why you’d want to make sure you haven’t been charged for equipment you returned. We’d be happy to take a look at the account
X1 Box Help
Yesterday, I lost internet for a while. Now that it's back on, the X1 Onscreen Guide Favorites List is incomplete. It shows channel numbers, but no channel names. Also, I can't watch any of my saved programs. I get an error message telling me to try later. Are these issues connected to the internet
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I live in an apartment, yes. I am a tenant. But I am not moving anytime soon. I received this email this morning informing me that October 27th was my last day of service. I 100% did not put that request in and I would like to keep my services at my
Service Cancellation Request that I never approved
I received an email today informing me that I had put in a cancellation request for my internet services. I am concerned because I never put this in myself.
Question
Hello @user_hiln5i, and thanks for reaching out on our Xfinity Community forums! I can see how frustrating it would be to keep unplugging the modem just to get Wi-Fi working throughout your home. Having to restart it regularly doesn’t necessar
wifi
My WiFi is not connecting to my whole house. I have to unplug the modem each time to connect to my whole house. Do I need a new modem?
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Hello, @user_4zt7md sorry for the shock as this is not something you had requested. It is an odd occurrence I'd like to help resolved. My immediate thought would be, are you living in a mult-dwelling space(apts/units)? Have you begun preparations to
Service Cancellation Request that I never approved
I received an email today informing me that I had put in a cancellation request for my internet services. I am concerned because I never put this in myself.
Question
user_51f9lg Hi there! Thank you for using our Forums to contact us! We are here to work together and help you with your plan to look for a new deal. You came to the right place and we will do our best to turn your experience around. Please send us a
Monthly bill increased from $75 to $115 — requesting a new promotional rate
(Writing this here because there's no actual Xfinity email address for customer support) Hello Xfinity Support, I've been an Xfinity customer since September 2024, and my internet bill has consistently been $75 per month. This month, my bill suddenly increased to $115.12 — an increase of more than 5
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@user_af3xb5 Our team can take a closer look at your account and raise any tickets needed to get your issue resolved. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
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Hi! I'm having the same problem, and don't see a way to direct message anyone.
Loyalty Discount Removed
Two years ago I became an Xfinity member on the student discount at $45/month. Last year it increased to $60/month. My upcoming bill now says it will be $114/month because my loyalty discount was removed. I am still a student and need to continue having wifi at a lower rate in order to meet my cost
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After 16 days, what is going to happen, nothing. If your corporate team cannot call the warehouse for them to allow me to reorder, but they have not done that, only tell me the warehouse has to receive it first before reordering or getting refunded.
No one want to take accountability
I ordered a new cell phone, FedEx left a note that the package was sent back to the shipping center. They reordered the cell phone, FedEx sent it back due to damaged package, cannot reorder cell phone until shipping center receives phone. This has been going on for 16 days and no one can give me an
Question
That's what worked for me, the Xfinity and Samsung Reps resolved the issue within 10 minutes.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Hello, I am having the same issue. Out of the blue, after several years of problem-free Zoom use on my Xfinity connection, I am now experiencing unstable internet connections everytime I host a Zoom meeting. The app crashes and reboots over and over
user_hbrwm1
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Zoom/Teams unstable internet connection
Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t
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