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user_uqfv0o Thank you for letting us know you are also running into issues with your sound on the Tennis channel. Are you still running into the issue? If so, what troubleshooting have you already done so we can better assist?
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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Hello @user_elhexg, and thank you for reaching out on our Communit Forum! I can understand how frustrating it would be to have no audio on a channel for over a week. So that we can understand what's going on, is Channel 5 Chicago the only channel wh
Channel 5 Chicago no sound for over a week
Channel 5 Chicago does not have sound, and I hear this happens a lot. Would you please fix it
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Hi there, thank you for reaching out. I do apologize. Our system will restrict modifying or adding new payment arrangements when there is already an active past-due repayment or installment plan on the account. This is a system limitation designed to
Xfinity Service Past Due
Hi there. I am trying to get a little more time on my past due bill of approx $39.00. I am an active Gold Member with a little billing issue. I am in my 10th month of a 12 month installment plan, and have not missed a payment. The system isn't letting me make an arrangement, but I just need some mor
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Hey there user_0e162q, thanks for joining us here in the community forums! We'll be sorry to see you go, but our team can definitely help you with getting your account squared away. Please send us a direct message with your full name, name on the acc
Cancel service
I need to cancel my Xfinity internet service. My bill went up by a lot after my promotion ended and it's not competitive with current offers from other companies. Been with Xfinity for a long time but I cant afford the new price for my 1GB service.
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Complaint: Failed Modem Setup, Wasted Time, and Repeated Upselling Attempts
I am writing to file a formal complaint regarding a customer service experience on August 15, 2026, that resulted in significant wasted time and repeated, unwanted sales attempts during what should have been a simple modem activation. Background: Xfinity sent me a new modem unprompted, telling me it
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Customer Service
I'm also trying to cancel my Xfinity Internet service without calling. The cancellation option isn't available in my account, the Xfinity Assistant just goes in circles, and I don't have the Direct Messaging icon on the forum. Can an Xfinity Support
Cancel service
I need to cancel my Xfinity internet service. My bill went up by a lot after my promotion ended and it's not competitive with current offers from other companies. Been with Xfinity for a long time but I cant afford the new price for my 1GB service.
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We would love the opportunity to help you reach a clear resolution, user_015576. Please feel free to direct message us if you reconsider your decision.
Xfinity is scamming customers now with it's promotional "upgrades."
Since I don't have to much time and need to go to bed soon I am going to try and make this quick although maybe I should do this better and more lengthy at another time. However, back in March 2022 I started out with 50mbps service. would barely get 20 mbps. Preface: running ethernet cable through X
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Simple line addition turned into a 1-hour ordeal
I tried to add a second line to my plan, but the website wouldn't let me complete the process. I called customer service, and the first rep I spoke with clearly didn't have the knowledge to help, she had to put me on hold repeatedly to ask someone else even the simplest questions. Had trouble explai
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Devices
Xfinity Support
My account is deactivated following a port-out and my phone is network locked and I can't make 1-800 calls
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Devices
user_poe1xm Thank you so much for stopping in for help with your payment arrangement options. We do understand needing a little more time and appreciate you reaching out. Since payment arrangements require a payment to be set up, we are not abl
Xfinity Service Past Due
Hi there. I am trying to get a little more time on my past due bill of approx $39.00. I am an active Gold Member with a little billing issue. I am in my 10th month of a 12 month installment plan, and have not missed a payment. The system isn't letting me make an arrangement, but I just need some mor
Question
No problem, is there anything else we can assist you with today? Any other questions or concerns?
Can I get invited to the Yahoo Mail migration? Email unusable from abroad.
I live in Spain full-time, and my comcast.net email won't connect in Apple Mail unless I'm on a US VPN. Settings are correct and third-party access is enabled. Webmail works fine, but IMAP/SMTP only authenticate from a US IP. I understand migrating to Yahoo Mail would fix this. I haven't received an
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Ok. Thanks for the transparency.
Can I get invited to the Yahoo Mail migration? Email unusable from abroad.
I live in Spain full-time, and my comcast.net email won't connect in Apple Mail unless I'm on a US VPN. Settings are correct and third-party access is enabled. Webmail works fine, but IMAP/SMTP only authenticate from a US IP. I understand migrating to Yahoo Mail would fix this. I haven't received an
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I'm sorry to hear about the experience you've had, @CJH3 . I can certainly understand how frustrating it would be to spend hours on the phone, receive equipment that isn't working properly, and then have difficulty getting help. Are you still experie
XfinityRichard
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wireles xi
I was convinced by xfinity to upgrade both my wired dvr and wired x1 box when I started losing channels. Thet sent me 2 wireless xi6 boxes one which worked and the other froze on the welcome screen. The working box constantly shuts down, freezes and drops out. Why can't I keep my wired connection? I
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