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Thank you for sharing your personal experience and feedback @user_x5lk5s if you need anything in the future, we are a;ways a post away.
Now TV
I signed up for the 2gig plan and it came with a $20/mo Now TV subscription. The rep who signed me up said I would have to change after I accepted the package. Can I now remove this from my plan?
Question
I'm using Outlook (Classic) in Windows 11. I am not familiar with OAuth2 as an authentication method so I need to do some research. It appears that this is not something set in Outlook.
outgoing smtp server encryption error
I am getting this message when trying to use Xfinity to send mail from Outlook. "Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance." I
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Service Outage
Hello, In regards to my account ending [Edited: Personal Information] , ALL of my Comcast services were out from approximately 1:00 pm on Sunday, September 13th until 1:15 pm on Tuesday, September 15th. Your automated system states that there were no service outages during that time period. The sour
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Billing
@user_eyvutbqqqqq, for further assistance, please meet us in private chat using the directions we shared previously. Thank you.
Location Issue with Xfinity Stream App
I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I
Question
Hello @user_n8wt5j, thank you for taking the time to leave a post. Sorry for the loss of your brother. My condolences to you and your family during this difficult time. I can certainly understand how frustrating and upsetting it must have been
Trying to return phone for credit deceased brother
Good Morning, My brother recently passed away and I am trying to get his phone as he can no longer use it. I used the chat function and was informed that I would need to make an appointment to return the phone. I went to the Xfinity store after making an appointment and leaving work early. I was tol
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My account is currently suspended, but I filed Chapter 7 bankruptcy on August 14th. I need an official Bankruptcy Inquiry/Ticket opened for my account so a backend specialist can review my case details, process my August 26th payment credit, and help me restore
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Billing
This issue is not working on firesticks… the tvgo channels don’t work either
Location Issue with Xfinity Stream App
I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I
Question
Good morning @user_8e1eq1, and thanks for reaching out to us on the community forums with your question, I hope this message finds you well. You have come to the right place for assistance with this. Could you please send our team a direct message wi
Check the status of cancellation request
It has been a week that I called to cancel my service but didn't see any update in my account. How can I check the status of the cancellation. Direct message in the community? Thanks!
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Paying for AppleTV and the subscription stopped working
I am paying for AppleTV within a bundle. The subscription was working fine up until about six weeks ago. Now it does not work. When i get into the Xfinity app, go to subscriptions, it asks me to activate the AppleTV subscription. When i get to the Activate button and press it, it does nothing. Just
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Xfinity Stream Website
Greetings, @user_030tar! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this billing issue, and I want to ensure you’re able to get in touch with a
Unresolved $70 refund on closed Xfinity Mobile account — Chat ID [Edited: Personal Information]
My Xfinity Mobile service was disconnected on July 8, 2026. I am still trying to obtain a refund that was promised when the service was canceled. On June 28, 2026, Xfinity Mobile charged my card $76.83 for a mobile line I was no longer using. I had permanently moved outside the United States and bel
Question
Hello, need to follow up on my disconnection order which was handled over the phone, I have a disconnection order number as well.
Check the status of cancellation request
It has been a week that I called to cancel my service but didn't see any update in my account. How can I check the status of the cancellation. Direct message in the community? Thanks!
Question
I'm unable to set up a time to talk or get contact info for the executive who's handling my ticket. I picked up spam calls, but supposedly I missed a call but no voicemail with contact info was left. Please advise?
Unable to get completed Retail Installment Contracts for 2 financed devices; store and phone support refuse copy
I am requesting written assistance from Xfinity Mobile regarding two recently purchased devices and their associated promotions. [Edited:
Question
user_x5lk5s We can see if we can send a request out to our NOW Team for you. Please send a Direct Message with your full name and address. Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page
Now TV
I signed up for the 2gig plan and it came with a $20/mo Now TV subscription. The rep who signed me up said I would have to change after I accepted the package. Can I now remove this from my plan?
Question
Ive read through the FAQ and it doesnt say where to go to cancel this. The assistant says to do it through a streambox i don't have. If I go to the Now page it says I dont have any services. There are no support options for NOW other than the useless
Now TV
I signed up for the 2gig plan and it came with a $20/mo Now TV subscription. The rep who signed me up said I would have to change after I accepted the package. Can I now remove this from my plan?
Question
help with email
My secondary email for 2 step verification has a misspelling and I cannot get in to my email account. Need help fixing
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@user_810l7t are you trying to use the same email that you used on the old account?
Unable to Activate Peacock Premium - Your Xfinity account is already linked to another Peacock account.
When attempting to activate peacock premium reward from membership, I receive the error "Your Xfinity account is already linked to another Peacock account.". I have unlinked any accounts from previous addresses. Error code is PPG_0017_1c5a3e8. Is there a way to remedy to this issue?
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Just to close this: I was able to connect to a live agent through the xfinity assistant after a few attempts. Sometimes it says it's connecting you but doesn't and just sits there. You should see a live agent chat box in the chat itself to know it's
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Now TV
I signed up for the 2gig plan and it came with a $20/mo Now TV subscription. The rep who signed me up said I would have to change after I accepted the package. Can I now remove this from my plan?
Question