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Customer service
As an 18 year customer, I called and asked for a manager. The rude woman replied, 'what do you think she can help you with that I can't?'. Stop hiring these bratty 20 year old kids.
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Customer Service
Hello @user_lgiump and thanks for sharing your experience on our Xfinity Community forums - we can understand how frustrating this may have been for you and we do value your opinion. Losing access to emails and being confronted with unexpected ads ca
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Braves Vision channel
I have an email that states I have Braves Vision in my tv package and yet I don't. The tv says i have to upgrade. When we called -- we were told it would take upgrading to Premium which was at a monthly cost much higher than Braves Vision $19.99. When is xfinity going to attach braves vision to thei
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Channels and Programming
Hello @user_96ifyx, and thanks for the clarification on that. We'd be happy to dig into this further for you. 😀To do so please send us a Direct Message* (I'm including some handy instructions below on how to do that.) Please include your
How can I get a shipment label to return my equipment?
The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?
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Payment problem
I have a problem that your company put autopay back onto my account after being turned off in February 2026. I have been sick and in an out of the hospital. I have no income at this time. Ive spoken to agents in March and April. I had gotten the least amount owed and was told to get that in before M
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Customer Service
user_gesbxy Thank you for stopping in for help with your billing concerns with your previous account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associa
Erroneous balance on an old canceled account & ongoing collection calls
I changed my internet service on December 25, 2025, which Xfinity automatically created a new account even on the same address. I was explicitly told my previous account was fully canceled and would not incur any further charges. Despite that, starting in March, I began receiving notices about a pas
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Really need a status update. This is just unthinkable that it has been this long without service.
Disruption of service for NBC
Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity
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Very slow internet since may 1st
Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.
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Your Home Network
There are no Xfinity stores near me either.
How can I get a shipment label to return my equipment?
The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?
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Erroneous balance on an old canceled account & ongoing collection calls
I changed my internet service on December 25, 2025, which Xfinity automatically created a new account even on the same address. I was explicitly told my previous account was fully canceled and would not incur any further charges. Despite that, starting in March, I began receiving notices about a pas
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Billing
user_96ifyx- Hello, and thank you so much for joining us here on the Forums. I completely understand how important it is to have a simple and stress‑free way to return equipment, and I’m happy to share an easy option with you. One convenient wa
How can I get a shipment label to return my equipment?
The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?
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Next...well have to pay to watch a Rockies game
Disruption of service for NBC
Completely disappointed and frustrated with the loss of this channel and now having to consider other services and leaving xfinity
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How can I get a shipment label to return my equipment?
The return site is not listing any devices that I can return. UPS will not accept the package without a prepaid return label but if the website refuses to let me select anything, what do I do?
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Customer Service
Good evening user_x89ofg I can understand the concern with being able to access your email. I will be happy to assist further. Are you having trouble logging on directly through the Xfinity website? Just to confirm you are stating every time you go t
email account access after multiple logins
4/30/26 This is the FOURTH TIME I have logged into my Comcast Xfinity EMAIL account, having to change my Password the FIRST TIME!!, and I must access it IMMEDIATELY for a time-sensitive financial matter!! If not, I will lose several thousands of dollars!! HELP!!!!!!! NOW!!!
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Phone
Trying to figure out how to get a return label for a phone that I never used. I talked to someone in customer service. They keep wanting to call me back every day. And I'm not getting what I want and what I need
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Devices
user_dpd41e - Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming.
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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I guess Xfinity/ Comcast doesn't like when the shoe is on the other foot. Xfinity can continue to go up and up but goodness don't do it to them! The nerve uh? ;-)
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Hello @user_b1qg1l, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. You can find out more at An important update on your channel lineup.
XfinityChelseaB
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ABC
When can we expect a Xfinity will resolve the ABC issue with
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