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Will do just that, thank you.
Sent to collections
I've been a xfinity customer for many years, always paid on time. Now I'm considering moving to another provider because I was taken to collections marked as from Comcast. It already hit my credit report and I never received mail or email or a phone call inregards to anything like it. My statements
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Bait and switch plan change and insufferable customer service
Hello. I've been a customer since 2004 and have never experienced such poor customer care as I have over the past week. I previously had a FAST plan at 55 dollars a month, which had about a year left on the agreement. Was offered a new plan that would cost 85 dollars per month, but also include a ph
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Customer Service
I've sent the direct message to Xfinity Support.
Subdivision Plat Approval/Will Serve Letter
I have a subdivision plat that needs to be signed by Comcast before it can be recorded. How do I go about getting a Comcast representative's signature?
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Hi there, @user_rjufv4! Thanks for reaching out to get your Xfinity Mobile voicemail set up. I understand using *86 did not allow you to access it. Have you also tried your phone app's voicemail tab? Did you recently activate this device or was the v
Voicemail
When attempting to set up voicemail box on my cell phone we get the message that it is currently unavailable.
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Thank you for posting on our community forums for assistance, user_uz2kke. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look. To send a Direct Me
Subdivision Plat Approval/Will Serve Letter
I have a subdivision plat that needs to be signed by Comcast before it can be recorded. How do I go about getting a Comcast representative's signature?
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user_74da4v i'm sorry to hear about your experience and can definitely understand the frustration. Our team is available to help review the closed account to make sure it was disconnected effective for the right date if you'd like. We would need your
I loathe Xfinity!
After months of calling and telling Xfinity to discontinue my service, they finally stopped my services, then sent me overdue bills for a product I wasn't using. They threatened collections, and once again I called to let them know that the service was discontinued. I returned all equipment. Does an
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wfcash - Thank you so much for taking the time to share your feedback so that other community members can benefit from the conversation as well. That collaborative spirit is exactly what our forums are all about, and it’s truly appreciated. &nb
Audio Droputs
Hello, I have random intermittent audio drop outs. I've replaced the set top box and HDMI cable and switched to a different HDMI input. I have a Karoke machine connected and it has no audio drop
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Used admin as the user name and password on the label, no luck Thanks for the suggestion
Xb8 Gateway can’t access admin to change setting
I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in
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Have you tried admin for the username and the password that is on the label on the bottom or back panel of the device ?
Xb8 Gateway can’t access admin to change setting
I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in
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I appreciate you getting back no matter what username or password I use I get a box saying “ user name or password is incorrect “ I have been trying to access the admin page without success
Xb8 Gateway can’t access admin to change setting
I need to access the Gateway admin tool to disable MAC address filtering in order to setup a LAN for my Epson printer. I just received this Xb8 Gateway and I can’t use my printer on my Wi-Fi network. I checked the button to allow me access, but can’t Logon The gateway does not accept any password in
Question
Subdivision Plat Approval/Will Serve Letter
I have a subdivision plat that needs to be signed by Comcast before it can be recorded. How do I go about getting a Comcast representative's signature?
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Customer Service
First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t
Complaint About Internet Service - It Never Works!
Hello, For the last month or so, there have been several days where our internet just does not work. I have restarted our router, and that does not fix the problem. Sometimes we will go an entire day or more without internet access. I have to rely on my cell phone as a wifi hotspot. That's unaccepta
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user_zpez6q Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
A way to add channels to thebasic service paid for by my landlord
Part of my rent already pays for basic xfinity in my landlords name. I want to add and pay for extra channels in my name. How does that work?
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@user_2dsc87 I completely understand where you're coming from with looking to explore the options for the recall. A payment wouldn't recall, it would just report as paid in full like my coworker had mentioned. Working with our Collections team previo
Debt recall
I am trying to pay an unpaid balance from a divorce several years ago that I did not know about. I called customer service and disputed that I was unsure who to pay as the balance shows as a current balance on my Xfinity account page, however, it also shows as a balance with a debt collection agency
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Hi there, @user_gcvxfk! @EG provided you with excellent, correct information above. Are you able to use the printer now?
live chat, Krishnasai, wifi issues, getting printer back online
PRINTER, ONLINE, WHEN I DIRECT FILE TO PRINT, MESSAGE "PRINTER OFFLINE". Do I use identification of home network or do I use router username and password?
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user_swprq9 Thank you again for being part of the Xfinity family! I'm glad our team could help get your services disconnected as requested. Take care!
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cancel services
I need to cancel all of my services today. How do I do that. I don't want to have to schedule a callback and have to wait multiple days to get a call back.
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