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user_wgk01, ahh ok. That's amazing news when things sort itself out. It's the world of technology you know. 😀
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
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@XfinityJanelle It seems to have sorted itself out. I lost some contact information since I hadn’t backed it up recently. Will have to reenter it.
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
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Hello user_nhevoh, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. We would need more details in order to assist. Have you checked your spam and trash folders to try and find the email you lost?
5-years guarantee price
I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what
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eSim
Feeling frustrated because I’ve been with this carrier more than 3 years. Yesterday I purchased a brand new iPhone 17 standard and I can’t receive incoming calls. I followed all steps to resolve the issues. I did the diagnostic and it’s stating there’s an issue with the eSIM within the device. I’ve
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Devices
@user_qf1dns thanks for taking the time to post on our Xfinity Forums. I had a similar issue like this myself, with the Wi-Fi Intelligence and band steering I had a printer and a camera that would not connect. Something that helped me, and I've been
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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5-years guarantee price
I had gotten a message from xfinity stating that I was able to get the 5-year guarantee price after already being a member and for me being so loyal to them as a member that they would apply that to me. I sadly lost the email with the number on it and I tried contacting customer service to see what
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Customer Service
eSim
I recently got a new iPhone 17 standard yesterday. I did every possible step to ensure that I can receive incoming calls which the issue still persists. I did a diagnostic and it showed a malfunction issue with eSIM… this is frustrating! I have to go back to Xfinity store again to get this resolved.
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Devices
Hello @user_6bvqdy, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message, I'd be more than happy to look into this for you. To send a Dire
Neighbor cable line
Neighbors cable line is being run through my yard without permission and I would like to make sure it gets buried
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Neighbor cable line
Neighbors cable line is being run through my yard without permission and I would like to make sure it gets buried
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Customer Service
Yes. They thought it was a Gateway problem and the unit has been replaced. Supposedly the function that allows the printer to connect to 2.4GHz rather than 5GHz can no longer be done manually and it does not work via “WiFi Intelligence”either.
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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So why hasn't an Xfinity employee replied to my comment, which is the exact same issue? I am now going on THREE WEEKS paying for StreamSaver with no help from Xfinity reps to get AppleTV's handshake with your company to be successful. I am now
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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Okay, thank you for that information. We can certainly look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the to
DVR metadata
This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul
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user_is2qei Thank you so much for stopping in for help with an early termination fee. I can understand how that would be concerning if applied with your knowledge, and I appreciate you reaching out for help. All agreements that have an early terminat
early termination fee
I just found out I was duped into a termination fee terms of service in 2025 when requesting a price adjustment and then in 2026 [edited: Inflammatory remarks] into staying with Xfinity because of the $230 price tag to drop them. [edited: Inflammatory remarks] after dealing with a chat agent that te
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@XfinityTommy What do you mean by system refresh? Both boxes and the gateway have been unplugged & rebooted multiple times.
DVR metadata
This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul
Question
What do you mean by system refresh? Both boxes and the gateway have been unplugged & rebooted multiple times.
DVR metadata
This issue persists across hardware replacement and has been going on for weeks. Main DVR box shows: * approx. 545 recordings * approx. 61% full Satellite box shows: * approx. 533 recordings * approx. 99% full Recently Deleted is empty on both boxes. Gateway and both TV boxes have been restarted mul
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user_e65s04 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Comcast/Xfinity scammers
Xfinity/Comcast customer service reps and managers will Not allow customers who are paying for additional services like "regional sport TV fees ....+25.50" as stated on my bill. According to the message on the NFL channels which are a part of the regional sports tv package no longer have a contract
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Mail option on iPad does not give option to establish Comcast email
Deleted comcast account in mail on iPad, gives google, etc but not Comcast. When selecting only option is mail account, does not seem to work????
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It was a pleasure, @user_itmr3u working with you in private and getting your termination fee concerns taken care of. I truly do appreciate your time and most importantly we appreciate your business!
Requesting assistance to waive Early Termination Fee due to returning to active Xfinity household
Hi everyone, I am looking for some assistance from an official employee/specialist regarding an early termination fee on my recently closed account. I actually started out using Xfinity in my original household, and because of my long-standing loyalty to the brand, I opened another Xfinity account w
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Hello @user_tfhth7, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Is your home security touchscreen still not working?
security touch screen
Our touch screen went out a few days ago. It's plugged in but black screen. Orange light is on.
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Hey there @Jessax, Hope your weekend is off to a great start! Thanks for hanging out with us here in the Xfinity Community. I totally get the frustration, it is super annoying to get an awesome promo and then have to dig through a massive list just t
XfinityQuemekia
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Still can't sort by movie price
I saw this was asked over a year ago. Giving the members a deal for $1 for any movie that is $5.99 is nice....except for the fact that not one movie I clicked on is that cheap and there is no filter for this.
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