Official

Accepted

Unanswered

Advanced Filters

Search Results (468.2K)

Most Recent
Selected Most Recent

Thank you very much for reaching out to our team. I will be happy to explore all the options we have from here for your service. Can you send me a direct message with the full name and complete address for your service? To send a direct message. &bu

 to the conversation: 

0

0

why being a diamond member with 32 years with comcast and having 4 xfinity products can I NOT get a lower price on my monthly bill?

Current bill is approaching $440 for this billing cycle.....PREVIOUS billing cycle for the SAME services and equipment rental with promotional discounts, the monthly bill was $395. I do NOT want to start a new account (as xfinity store suggested) to lower my monthly bill (why give away 30 plus years

Question

Hello snoo1, thank you for reaching out here in our Xfinity Community forum. I have spoken to a few customers who had the same issue you mention. They have been helped best by reaching out to Peacock Support. Follow that link and let them know what t

 to the conversation: 

0

0

Trouble activating Peacock Premium subscription.

I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r

Question

Peacock subscription

I have tried no less than 12 times to activate the “free” “benefit” of a Peacock subscription. It never works. This is a worthless benefit

Question

7

1

0

why being a diamond member with 32 years with comcast and having 4 xfinity products can I NOT get a lower price on my monthly bill?

Current bill is approaching $440 for this billing cycle.....PREVIOUS billing cycle for the SAME services and equipment rental with promotional discounts, the monthly bill was $395. I do NOT want to start a new account (as xfinity store suggested) to lower my monthly bill (why give away 30 plus years

Question

12

1

0

@user_f891m3 I do show that our last message to you was through DM. That chat is still open. Please reply over there for further assistance.

 to the conversation: 

0

maintenance to bury cable

When will cable be buried after installation over a week ago. I am worried about my dog and the lawn crew.

Question

Awesome, thank you for trying that @pmell20, please let us know if that resolves the blinking white light or if any issues come up when you are trying these steps.  

 to the conversation: 

0

Why is my wifi extender blinking?

I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?

Question

user_jv717t Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

 to the conversation: 

0

0

New internet line

Was told by a technician that he was coming to install on Wednesday of last week.No one has showed up.Need information on when someone is going to come.Install the new line this is taking too long

Question

Manage your suscription to complete account setup error

Can't activate my Disney + /Hulu, My original Disney account is been closed for more than a week, this is the third time I been contacting you to get some help

Question

4

0

0

Xfinity Mobile Bait & Switch and not honoring promised $400.00 discount on the purchase of iPhone 15

Re: Xfinity Ticket Number-ECM0021325559 On January 13, 2026, I contacted Xfinity regarding an increase in my internet bill due to my promotional period expiring. The customer service representative I dealt with and I finally settled on a new internet billing price I could live with; that price was $

Question

7

0

0

Arris SBG7600AC2 firware update

I have my personal Arris SBG7600AC2 setup as the router connected to Xfinity/Comcast. I'm trying to confirm the firware on our router is up to date. current FW vers is 9.1.103AA85 I have tried 7 ways to sunday to reach tech Support ... but the phone system tells me there is an outage in the area and

Question

11

0

0

@albi_c Thanks for adding a post to the community. We understand how important it is to save money. You may already have the best price for the service you have now. We have access to the same promotions located on your account, but are happy to hel

 to the conversation: 

0

0

Request for bill review and retention discount

Hello Xfinity Support Team, my monthly internet bill increased from $20 to $62 in 4 years. I have reviewed the plan-change options on your website but none of them meet my needs. I am not interested in streaming subscriptions or a faster line; I only want a lower monthly price. Could you please revi

Question

I checked the settings and they are correct. Like I've stated above, the 3rd party apps on windows worked perfectly for >10 years. They only stopped once I cancelled my service. Clearly you are blocking 3rd party access since I canceled my service

 to the conversation: 

0

3rd Party Email Apps No Longer Working

Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor

Question

Broadcast problem in my area with HGTV channels

Image is pixeled only for HGTV channels

Question

8

1

0

@Reedy Got a weird email today from "Xfinity": "In an effort to serve you better, we have implemented a one-time Zero-Trust Authentication (ZTA) layer to secure our online platforms against potential and vulnerable threats, Which has caused your c

 commented 

10 hours ago

 to the conversation: 

0

0

Scam Email?

Got a weird email today from "Xfinity": "In an effort to serve you better, we have implemented a one-time Zero-Trust Authentication (ZTA) layer to secure our online platforms against potential and vulnerable threats, Which has caused your current incoming messages to be placed on hold. You are requi

Question

I moved it and I am now re-installing the extender.

 commented 

10 hours ago

 to the conversation: 

0

1

Why is my wifi extender blinking?

I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?

Question

Hey @user_4kysg2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the requested account changes. Please send a direct message by clicking the chat icon in the upper right corner of

 to the conversation: 

0

0

cancel wifi order

hello i made an account & ordered wifi to pick up in store but i only made an account to lease a phone which im not approved to do so- i haven’t picked up my wifi can i please cancel this i cant afford it and its impossible to find an email support + i dont have a cell phone number in service right

Question

Thanks for your comment, user_drwxpg. Is this happening on multiple devices or just one?   

 to the conversation: 

0

Peacock

The programming from NBC all have motion issues. Commercials are fine.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

10 hours ago

 to the conversation: 

0

0

New internet line

Was told by a technician that he was coming to install on Wednesday of last week.No one has showed up.Need information on when someone is going to come.Install the new line this is taking too long

Question

forum icon

New to the Community?

Start Here