Xfinity Community Forum

Hello user_s50pqk thanks so much for reaching out here via our Xfinity Forums! Managing your appointment (even cancellation) is super easy using the Xfinity App! Have you tried to do this yet? How to Schedule and Manage Your Xfi

XfinityAlfonso

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11 hours ago

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Cancel my upcoming appt for the 21st

I want to cancel my upcoming appt coming appt

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Poor customer retention service

I’ve been an Xfinity customer over 40 yrs. I was on the legacy plan and 4+ yrs ago Xfinity decided to do away with a promo code on my account which did away with unlimited data and increased my bill by $100 a month plus data overages. Now I’ve spoken with numerous agents trying to resolve finally th

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Customer Service

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Cancel my upcoming appt for the 21st

I want to cancel my upcoming appt coming appt

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Customer Service

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Hi @user_73lnwe , We completely understand how frustrating it can be to discover that channels are missing—we want you to have the best possible experience with NOWTV. To help you identify which channels should be included with your service, pl

XfinityMelinda

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11 hours ago

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tv channels in popular tv package

where can I find the channel listing for the 125 channels package

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@user_281b0b Thanks for adding a post to the community, and adding the details from your connection. Does the same thing happen when directly connected to the modem with an ethernet cable?

XfinityBenny

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12 hours ago

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speed support

we receive 1/10 th of our speed how does one get this fixed other than calling in to get [Edited: "Language"]. here is a break down of their breakdown. currently we are between 87 and 92 we should get close to1000 and it would take days to just start flight sim. its ridiculous to be treated this way

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Awful service

Ongoing issues with internet. Now, the picture is freezing with a spinning wheel. I have tried calling Xfinity, but if someone finally answers the phone they just put me on hold again. I have asked to cancel services, and they have refused to do that has well. My next step will be to contact the BBB

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Customer Service

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Thanks for working with our team on this, @user_8w1oqz! We found that the Xfinity Pro order was still pending on the account. Once we completed that, we were able to set up the order for the backup battery. Our shipments take 2-5 days to arrive so yo

XfinityRay

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12 hours ago

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WiFi Pro Battery

Hi, how can I purchase a backup battery for my WiFi Pro Extender?

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@EricN We're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

XfinityLinda

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12 hours ago

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email will not load via mobile apps/outlook when on wifi - server error

I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con

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tsyrek Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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12 hours ago

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Outage issues

I can't get a live agent to talk too. Service been out for days

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Hello Richard, I did send a message.

user_i5hmiv

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12 hours ago

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Refund Replacement Cards

Hello, I have 3 refund cards that expired on 9/25, 9/25, and 10/25 for $10, $230, and $230 respectively. Could I please have them replaced. It says the can be replaced up to 5 years after expiration, but I canno figure out who I should contact for their replacement. Thank you -

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When I reactivated my Comcast email on my phone and it did not connect to the Xfinity server, I got a specific message that mentioned a "black list" and indicating the server would not allow connections from a non-Xfinity ISP. Searching on that mess

EricN

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12 hours ago

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email will not load via mobile apps/outlook when on wifi - server error

I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con

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user_4956q3, hello there and thanks for reaching out. I apologize about your experience. I know how frustrating that must be. Despite of the mishap, I am glad that you were able to get your line restored to properly port your number out. For transfer

XfinityQue

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12 hours ago

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Successfully Reactivated Number After Rep Inadvertently Deactivated Acct - Now Cannot Port Out Via SMS

Attempting to transfer mobile number from Xfinity to new carrier. Chat rep initially deactivated number and account. Account reinstated after in store visit and hours on phone. When requesting security PIN for port out, SMS is never received on active line. Email affirming request for PIN is receive

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Hey there Schala 🙌 That's pretty cool that you stream, and I know how important those consistent connections are for being able to that, so I want to do everything I can to help! Up to this point, is the connection between OBS and Twitch the only co

XfinitySeth

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12 hours ago

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suddenly can't stream to twitch

Hello I have been living here for a few months and streaming 4+ days a week and recently i have been unable to connect to twitch thru OBS. Constant disconnects. If I use a VPN this issues is gone for the most part. I'm paying alot of money for this service. Why am I being throttled and how do i solv

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Now TV Added Without My Consent - I have been charged $15 extra for since December, 2025 - I would like to cancel and get a refund

I noticed additional $15 in my automatically paid bill going back to December, 2025. I was lucky I noticed it. XFinity, without my consent or awareness, had added "Now TV" which I don't even know what it is, to my service. There seems to be a pattern here as I am not the first person to have this is

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Customer Service

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Outage issues

I can't get a live agent to talk too. Service been out for days

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Customer Service

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@user_p4v9n1 Thanks for reaching out. I hope your day is going well. I am sorry to hear that you are still receiving bills after disconnecting your service, and I would be more than happy to assist you today. To assist further, I need to access and

XfinityCarolyn

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13 hours ago

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Returned equipment

I returned my equipment of Xfinity and paid my bill at the beginning of February or the beginning of the second week of February I'm still getting bills like I have an account there I don't even live in Florida anymore

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I returned my box over a month ago and Im still getting bills like I still have a account please can you stop that

I do not have the paperwork in front of me because I was shocked to see the email but I believe the equipment was returned to UPS I returned it myself probably around the 12th of February and I paid my bill before that could you please stop sending me bills like I still have an account I don't even

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Devices and Equipment

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Hi there, @user_i5hmiv ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with getting a ticket opened regarding your expired gift cards. Plea

XfinityRichard

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13 hours ago

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Refund Replacement Cards

Hello, I have 3 refund cards that expired on 9/25, 9/25, and 10/25 for $10, $230, and $230 respectively. Could I please have them replaced. It says the can be replaced up to 5 years after expiration, but I canno figure out who I should contact for their replacement. Thank you -

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Returned equipment

I returned my equipment of Xfinity and paid my bill at the beginning of February or the beginning of the second week of February I'm still getting bills like I have an account there I don't even live in Florida anymore

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Billing

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App issues

Fast forwarding recordings stops with errors and can’t watch it

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Xfinity Stream Website

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