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Thank you! I will do that.
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
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This canned response is condescending at best, and insulting. Again, X-Infinity fails to deliver for their customers and feel no compulsion to find a solution. I can get everything through the operating system of my new television and may just
No ABC Station
I am very unhappy that I do not have access to an ABC station and yet my bill remains the same. A discount should be applied to my bill and a new ABC station should be made available. If not I will be changing to another cable company. [Edited: "Personal Information"]
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@user_26a0c0 You should follow up in the direct message. If you sent it to Abby you need to send it to Xfinity Support.
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
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@BruceW @Again wrote: "... did you follow up with another DM within 48 hours of the one you were asked to send in March?" Ah, gotcha. No, Having had no response to my March 1 message, the next one I sent was on March 10. Was that responde
Is Xfinity Support broken? Requesting admin assistance
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
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@XfinityFrank Thank you. When can I expect a private response for follow up?
Repeated visits from technicians - Building is getting about 1% line speed of what we are paying for.
Comcast technicians have visited my apartment at [Edited: "Personal Information"] 5 times and stated my 1GB connection I am paying for dropping to 2MB about 3 months ago and that it was an "Outside problem" and needed a "line technician" or "maintenance supervisor,". I have called repeatedly asking
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Live tv will not rewind after watching a DVR recording or a streaming service
After replacing my old cable box with a new one I noticed can no longer rewind the live tv after exiting a DVR recording or streaming service. I have read many Xfinity forum messages but Ive seen no solutions. I have also been to the brick and mortar store 3 times to switch my box. I called and spen
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X1
user_8e4v7t Thank you for getting back to us here so we can continue working together :). Do you remember migrating your Xfinity Email to Yahoo? What happens when you try to access your Email through our web portal: https://www.xfinity.com/email?&nbs
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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Thank you for meeting us here in our community, @user_l6is9v. I can understand your reluctance, and concerns about a phishing attempt. We're happy to help. To log into your Xfinity Email, you can use either the Xfinity app or the website connect.xf
received an email about losing access to email if I don't login and update
I received an email saying that I needed to review and agree to updated terms by May 6th or I will lose access to my email. Since it looks like a phishing attempt, I haven't clicked on anything. I logged in directly on the website and don't see anything that looks like I need to update, but just wan
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Where can I find that at?
Email account closed
My email account is closed and I cannot access it to get an email to use for something
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Formal Request for Resolution of Billing Error, Duplicate Account Assignment, and Collections Dispute
I am writing to formally request resolution regarding an account error that resulted in duplicate billing, improper account handling, and a collections referral stemming from an issue created by Comcast/Xfinity. In 2024, a Comcast/Xfinity representative assigned two separate accounts and two phone n
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Plan
received an email about losing access to email if I don't login and update
I received an email saying that I needed to review and agree to updated terms by May 6th or I will lose access to my email. Since it looks like a phishing attempt, I haven't clicked on anything. I logged in directly on the website and don't see anything that looks like I need to update, but just wan
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Hello user_adf5e9. I am glad to hear your concern has been resolved. 😀 Was there anything else that we could assist you with at this time?
Poor customer service
I double paid , caught it . Sunday I talked to an ai bot who said they would cancel payment. As soon as I find a replacement I'm cancelling. Caused me stress 😞.I'm 73
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You're most welcome @user_knfsk0. I am glad I was able to help address your concerns. Was there anything more we could assist you with this evening to help make your experience an even better one?
cannot call internationally
tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again
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Hey @user_xy42u8, Thank you for visiting our official Xfinity Forums Community support page. We are limited on the assistance we can provide with the Xfinity Mobile services. Our dedicated Xfinity Mobile team is better equipment to access the account
Been trying to setup cellular on an Apple watch for a year
Hello, I have an Apple watch that I want to setup for my child with cellular service. I've been attempting to get this to work for a year, via chat, phone calls and in person at Xfinity stores. I won't go into the full history, but just tell you where it is now. I setup the watch for my son, it pair
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thank you for the information. i sure wish that your support people would have known that. i wish someone could have told me on the front end.
cannot call internationally
tried for 2 days to get it fixed it still doesn't work. it looks like i am not the only one with this issue. i have 2 phones one beeps twice and hangs up the other one says the phone is not on call international which is not correct. i am so looking forward to talking to the person on 611 again
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Hey there ScottLisaP87, thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you
XfinitySean
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Fox 17
Please reinstate Fox 17 programming. I pay for it, so I should be able to view it.
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