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We are having the same issue on all our 8 lines. We were getting 350mbps and now under 10mbps. Haven’t hit a data cap. Have done absolutely everything with the devices including new eSIM, reset network settings, all of it. Even NeverSSL doesn’t load.
Cellular Data Slow
I have recently switched from T-Mobile to Xfinity mobile, the plus plan. I've been an Xfinity home internet customer for awhile and didn't have issues. I live in Chicago, absolutely should not be having 1 bar of internet inside buildings with an download speed of 8.02 mbps and an upload of 0.17 mbps
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@user_1fpcz5 if you can create a public post with more details our team can help you.
How to file a complaint
I have sent a complaint and it keeps coming back in my e mail unanswered no matter how many times I resent it,I need a working e mail to send my complaint asap,this is ridiculous that I can’t find a way to make a serious complaint,this is no different than the months I’ve spent calling Xfinity just
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The status of my promotion says "disqualified - Change of service tier" Which is incorrect! I called about this a week ago and was told they opened an escalation ticket to look into my account. I was given the ticket number: [Edited: "Personal Inform
“Disqualified” from promotion with account in perfect state
So frustrating! I opened an account and activated internet services on May 12th 2026 with a promotion that included a $100 Amazon gift card after 90 days of my account in good standing. Well, it’s been over 90 days and I have automated payment set up that have come out on time every pay cycle and ha
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user_e07cl3 Can you please send us a direct message with your name, service address and the email address you would like linked for the service? Here are the detailed steps to direct message us:Click "Sign In" if necessaryClick the "Dire
Netflix Activation Link - Wrong Email Used
I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.
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@XfinityJosephA I've been given this same link almost a dozen times now between online chat and phone calls. The link takes me to the list of subscriptions and for Netflix, it shows it's already Activated. However, when I initially try to Activate
Netflix Activation Link - Wrong Email Used
I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.
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user_4iw88q Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Message" i
Xfinity support
About two months ago, Xfinity was working on my neighbors lawn and they cut my invisible dog fence and I have called multiple times and and nothing has been resolved. I would like a property-damage claim/ticket number in writing.
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Xfinity support
About two months ago, Xfinity was working on my neighbors lawn and they cut my invisible dog fence and I have called multiple times and and nothing has been resolved. I would like a property-damage claim/ticket number in writing.
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Customer Service
I am sorry you feel this way, I can assure we are an Official Xfinity Employee and not AI. WE are happy to take a look at the account for you and see if there is any details on the interruption in the area. Please send us a direct chat message with
Why is Xfinity Customer Support an AI-looping dystopian nightmare?
I live in Folsom, California and have had an outage all day, since 930am, and it's now 9:50pm. We got a text notification of the outage and an estimated resolution time of 11:55am. After that, further notifications failed to provide a resolution time. -- Xfinity AI assistant is useless, it just keep
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Same problem happening on Samsung TV. After Xfinity maintenance in our area the Weather Channel stopped working. Receiving error code XRE 03062. Xfinity technician will be here this afternoon and hopefully it gets resolved.
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
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Cancel my Xfinity Internet
I need my Internet shut off and I don't use phones I can't hear on them so can I do this online
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Your Home Network
Ordered phones 2 days ago with 2 day shipping.
I ordered 3 phones a couple nights ago with my family, and i have yet to receive a confirmation email, my card was already charged down payment, and only 2 of 3 devices are able to be tracked through the app, 3rd one is conpletely gone
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Devices
@user_590d8o Our apologies for any confusion this as caused you. Membership benefits fall into four main categories: perks, discounts, exclusives, and benefits. These benefits vary by membership tier. Members have access to benefits based on t
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
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@user_e07cl3 you can go here to activate Netflix and your subscriptions. https://www.xfinity.com/yoursubscriptions
Netflix Activation Link - Wrong Email Used
I accidentally entered the wrong email address when activating the Netflix subscription included with my Xfinity package. I need the Netflix activation reset so I can link it to the correct email address.
Question
@user_3ln0fg I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting s
upload speed
My upload speed stinks! I lease an XB8 directly from Xfinity on the 1 GB tier, and this afternoon when the tech was here to look at why my upload speed was only at 3.19 mbps, he claimed that he made an adjustment that got my upload speed to 61.02 mbps. Since I'm in the Nashville, TN, area, I just re
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Modem never received
Hello, I opened a new account with Xfinity more than 3 days ago, and have not received my new modem to activate my internet
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Your Home Network
Peacock premium plus activate
I can't activate my peacock premium plus
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Channels and Programming
I seem to get spoofers on the line instead of real employees. I have sent letters and filed complaint with FCC. The best I’ve had so far isn2 voice mails and 1 return email. I returned a phone that was never recorded, brand new. Then had to pay for t
Open Port for Port Forwarding isnt appearing
I recently opened a port for a Minecraft server and was operating normally until today. When I attempt to view the active port it shows up as blank on my mobile app. When I attempt to reopen the port it shows my PC as not an option for a device. If I select another device it shows that the port is a
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Hi ther eand welcome to Comcast! I am sorry to hear you are not able to view CN and Fox news. Are you getting an error message or error code?
XfinityRoberto
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fox news and CNN
We have been unable to view fox news and cnn on our cable tv
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