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U

I can see the Google home in the wifi menu but for some reason the Google home app can't find it

user_rbc3jk

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12 hours ago

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0

U
Google home mini not found

I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?

Question

U

Thank you. Service was restored

user_tf5yp9

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13 hours ago

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0

U
Cut cable

The cable feeding my neighborhood has been cut. Xfinity is aware of the outage. But I’m not sure whether they know the exact location of the cut cable. I see a pedestal that has the cover removed and the cables cut. It appears to be an act of intentional vandalism. But I cannot get through to Xfinit

Question

Greetings, @newuser164565! Thanks for reaching out about the HBO MAX streaming activation. I need a bit of information to best help. How do you get the HBO MAX subscription such as through StreamSaver or it is included with your TV plan?   

XfinityRay

 commented 

13 hours ago

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N
Trying to activate HBO MAX Streaming subscriptions but giving me a error message

I have been trying to activate my HBO Max subscription for more than two weeks, but I always get the following error when I click to the button "active": “Something unexpected happened.” “Please close this pop up and try again. If the problem persists, try again later.” I was able to activate all of

Question

U

I did look there as well. The 95$ plan was offered by the agent and is the same 95$ plan I saw on the xfinity website for my deals.

user_t29f60

 replied 

13 hours ago

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0

U
Looking for a final xfinity deal before switching to another ISP

My promotional rate expires soon, and xfinity is offering 1 Gig for $95/month. But new customers get the same speed for 50$/month and Ziply Fiber is offering me 1 Gig symmetrical fiber for $50/month. I'd prefer to stay with Xfinity, but I can't justify paying $45 more per month for the same download

Question

Hi @user_rbc3jk sorry to hear you are having trouble connecting this device. Are you still experiencing issues at this time? Is it not recognizing your home network?

XfinityEva

 commented 

13 hours ago

 to the conversation: 

0

8

U
Google home mini not found

I just got a Google home mini and wanted to set it up but for some reason the Google app can't find it no matter what I do?

Question

Hello user_t29f60 thanks so much for reaching out here via our Xfinity Forums and letting us know about your reservations regarding your upcoming plan expiration. Both new and existing customers can search for new plan options via our Xfinity Plan B

XfinityAlfonso

 commented 

13 hours ago

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0

2

U
Looking for a final xfinity deal before switching to another ISP

My promotional rate expires soon, and xfinity is offering 1 Gig for $95/month. But new customers get the same speed for 50$/month and Ziply Fiber is offering me 1 Gig symmetrical fiber for $50/month. I'd prefer to stay with Xfinity, but I can't justify paying $45 more per month for the same download

Question

U

@Again​ I can’t continue with Yahoo because I Cannot reply or send from my laptop or phone unless I am in the Yahoo app. I have begged them to help me and each company tells me that it’s the other ones responsibility. I’m being bounced between Xfinit

user_x98c3x

 replied 

13 hours ago

 to the conversation: 

U
Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

U
Open link

I cant open the link support team send through the chat.

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Customer Service

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U

But I don’t want to use the app which is the only way that I can use it. In order for me to continue receiving email on my iPhone and my laptop in Apple mail, they created a new version of my original email address. Yes, quite confusing and idiotic.

user_x98c3x

 replied 

13 hours ago

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0

U
Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

user_cn9483 - Thank you for your feedback. Service interruptions can occur for a variety of reasons, and when they do, our technicians and engineers begin investigating immediately and work to restore service as quickly as possible. The best way to r

XfinityThomasA

 replied 

13 hours ago

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0

U
Customer Service

I am now on day three of my internet going out nearly every hour, and the service has been unreliable all week. On the first day, we were without internet entirely for nearly 12 hours! Every time I try to contact customer support, no matter which prompts I follow, the automated system tells me I can

Question

U
Internet Speed & Modem Provisioning Issue

Hi, I currently have the 2 Gbps download / 250 Mbps upload internet plan. I own my modem and recently replaced my previous modem with a Netgear CM3000, which Xfinity lists as fully compatible with my plan. However, my speeds did not change at all after activating the new modem. With both my old mode

Question

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Your Home Network

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U

Thanks, I have sent a DM to Xfinity Support

user_s2xp4e

 replied 

13 hours ago

 to the conversation: 

0

U
My bill went up & i see a 5year promotion for 40/year

I am unable to change my plan online to get the 40/year promotion for 5 years. Can you help?

Question

U
Existing customer looking to move to the national 1 Gbps $50/mo 5-Year Price Guarantee

I have been an Xfinity customer for over 6 years and am currently paying $55 for 500 Mbps having come off a $50 for 1GB deal for 5 years. I see the national promotional tier is offering 1 Gbps for $50 on a 5-year price lock. I want to transition my account to this rate immediately to avoid canceling

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Your Home Network

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We're glad this is now working for you, user_lttls0! Enjoy the new offerings, and thanks so much for being a valued Xfinity customer!

XfinityAlfonso

 replied 

13 hours ago

 to the conversation: 

0

U
Bookshelf code invalid through rewards

I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not

Question

U
CLOSED ACCOUNT BILLING ISSUE–CANCELLATION CONFIRMED JULY 8, 2026

I’m hoping an Xfinity representative can please assist me with a closed-account billing issue. My service was canceled on July 8, 2026, and I have a cancellation confirmation number. I was also expecting a refund. However, my online account is now showing a past-due balance of approximately $131–$13

Question

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Customer Service

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U

@XfinityMartyR​ there are no such options

user_5smule

 replied 

13 hours ago

 to the conversation: 

U
Camera angle

I can’t seem to flip my indoor camera angle

Question

I'm glad to know you've already connected with our security teams. If you're expecting a follow-up and haven't heard back, I would suggest reaching back out to see if they have any updates to share.

XfinitySeth

 replied 

13 hours ago

 to the conversation: 

0

U
Complaint

Xfinity added a hacker phone to our account and they have control of our phone numbers and email accounts. Reported to them Aug 9..nothing has been done...they won't delete the hackers phone or allow us to do anything on the account..my checking has been emptied..they created multiple accounts in my

Question

U
Remove old exterior overhead line

Could you please let me know how to have the old exterior overhead comcast line removed from our home? We do not want it and the installer hung it directly across our patio. Its an eyesore. Thanks.

Question

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Customer Service

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U

This response only reinforces my point. Xfinity has failed in three areas: reliability, actual customer service, and fair compensation. I have dealt with nearly 12 hours without internet, followed by three days of service dropping almost every hour.

user_cn9483

 replied 

14 hours ago

 to the conversation: 

0

U
Customer Service

I am now on day three of my internet going out nearly every hour, and the service has been unreliable all week. On the first day, we were without internet entirely for nearly 12 hours! Every time I try to contact customer support, no matter which prompts I follow, the automated system tells me I can

Question

U

I have AGAIN begun having this issue also. I have been with Xfinity Mobile a little over 6 months after 10+ years with VZW. Will definitely be returning to VZW in January!

user_jn3a4b

 replied 

14 hours ago

 to the conversation: 

0

U
RCS stopped working

RCS randomly stopped working on my phone. I have messages im in groups that im can't send or receive. RCS IS ON. says connecting for the last 24hrs.

Question

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