During the installation of my internet the tec fell through the floor in my attic damaging the ceiling in my garage. When it happened the tec said "well this is coming out of my paycheck" He took pictures and contacted his supervisor. I called the 1-800 number the night it happened @7:53pm. The pers

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

I am trying to access my email account on my computer, but xfinity is not recognizing either my email address or my phone number. I signed into this account 5 months ago, so I don't believe it should have been deleted, but it doesn't seem to be there.

Received an email Tuesday stating I have platinum status and am eligible for free peacock premium. I have looked everywhere on the membership page and cannot find where to redeem this. I have looked through several posts on here and none of that information was any help. Cannot find a customer servi

I have lowered my service level significantly by cancelling TV and phone services. This should have taken my monthly bill from $362 down to $130. I have contacted customer service by live chat once and by calling 800-934-6489 four times but have been told that I need to pay the higher price for Febr

Elderly customer on autopay has been billed for 5 boxes despite only having 3 in her possession for the last 2-3 years. Need a corporate research request and an audit of the “ghost” equipment list.

I was on the phone with customer service for hours today. I was thinking of canceling cable tv due to the cost. Sam convinced me to change my mobile phone from Verizon to xfinity. He set me up with a new tv plan that he said would save me approximately $100 a month. When I went to the xfinity store.

Error message on the computer

I noticed I have been getting double billed for Netflix

I ordered an Iphone 17 Pro in mid-December of 2025. When I received the item, I decided the phone was too small for me. I spoke with customer service who assured me they could resolve the issue by sending me the Iphone 17 Pro Max. They sent me an email with the FedEx return label and asked me to ret

Comcast’s Xfinity today announced the launch of Xfinity Membership, a new loyalty experience that brings customers’ favorite rewards together with even more benefits, including epic experiences, everyday perks and special discounts. Designed to make the benefits easier to access and more rewarding t

i use to be able to edit my port number in past i cant anymore

Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but

Hello! my dog chewed through our cord that runs from the box to the house. Clean cut. How much would this cost and is it added into our monthly bill or paid upfront? I couldnt find any information on this and trying to get ahold of a live agent is super difficult.