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Cancel service
Hello, I wish to cancel my internet service and cannot find where to do so in the app or on the website.
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Customer Service
Commentary in Spanish
Why is the commentary for the football games on NBC and CBS in Spanish and the commercials are in English? How do I change it back to all English? I do not understand Spanish.
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Customer Service
Spanish commentary
Why are the football games today being broadcast in Spanish on NBC CBS? The commercials are in English, but the commentating for the games is in Spanish. How do I change this back to full English?
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On Demand
Thank you for reaching out to our team. If you are still experiencing issues with the firestick and the local channels we are happy to look further into that for you. Have you tried going to to Settings > Applications > Manage Installed Applica
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Email transfer
The email I have used for a long while was a comcast email under my dad's account, but I just moved out and made my own xfinity account to get service for my new house. I asked over the phone if I could transfer the comcast email between accounts but I'm not sure they exactly understood what I was a
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Complaint Regarding Xfinity’s Device Transfer Process
Dear Xfinity Customer Service Management, I am writing to express my deep disappointment and frustration with Xfinity’s poor system for transferring a device between two lines under the same account. I have spent the past four days trying to complete this simple transaction, but despite my repeated
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Devices
same problem here..................
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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Thanks for taking the time to comment, user_0f0all! To confirm, are you able to access channels outside of the TV Go listing, and are there any specific error messages or codes you receive when trying to access the TV Go channels?
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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How can I disable voicemail on Xfinity voice
I need to disable my Xfinity voice voicemail. There doesn't appear to be a simple way to turn that service off. The app and the website doesn't allow me to get to the voice mail settings (Sorry, call our tech support line). This may be a different problem altogether as a lot of folks here have compl
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Home Phone Service & Equipment
@EdnaPearl I don’t like Yahoo. How can I switch back to comcast Sorry, you can't go back. However you can try to find an ad blocker for yahoo or use a third party email app like Outlook, Thunderbird, or Apple/Mac Mail.
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Good evening user_9uflk4. I can assure you this is not the experience we want for you. Did you get your concern resolved, or did you still need any assistance?
Unsolved trade-in issue
DISPUTE DETAILS 9/13/25- AT THE LIVERMORE CA. Xfinity store: we decided to switch to Xfinity mobile after 20 years with Verizon. We purchased three new phones during the promotion of $1100.00 trade-in value for eligible phones, all three our trade-ins were eligible. This dispute is regarding the tra
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Corporate Escalation Needed: 8-Day Total Internet Outage Caused $400 Xfinity Mobile Bill Overages
My residential internet was down for 8 days due to an Xfinity delay, including a no-show technician on September 6 and documented misinformation from a chat agent on September 7. Because I rely on this connection for my job, I had to use cellular data, causing my Xfinity Mobile bill to surge from $2
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Billing
Store visit,apparent mistake
I made a visit to the local Xfinity store because I was paying way too much for the things I had neglected to take care of. I dropped my TV service and kept the Internet and my home phone parentheses landline to change these two things I was required to get a new telephone number for my home and wai
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Home Phone Service & Equipment
Hello @user_iipvky, here are some clarified instructions and a link that shows how to do it step by step: How to Send Us a Direct Message*:(*Note: Never send a direct message to us unless requested by us.) Click "Sign In" if necessary. Click the "Di
Email access
I cannot access a secondary email address on my account. I have attempted to change password and it still doesn't work. The email address is [Edited: "Personal Information"]
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I've been away today. But, I didn't observe anything like what you describe on 4K college football I watched Saturday.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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You can bring it in to a local Xfinity store
My remote control doesn't work properly
The last remote you sent to me a couple years ago doesn't work with voice . I need a remote control that works with voice commands .
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Of course, you can always go to your nearest Xfinity store to have your equipment exchanged free of charge.
Can I re-purpose a NOW Internet Gateway from another location?
I used to own two properties, one remote and one home, both had internet service through NOW Internet gateway devices at each location. I sold the remote property and the Xfinity rep said they don't take back these old gateway devices and just get them recycled. But the gateway at my home just went
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Okay I will direct message you
Trade In Phone Help
I need help from someone on the corporate/escalation team with an Xfinity Mobile order that has been stuck for several weeks. My husband attempted to upgrade his phone through Xfinity, but the order became stuck and cannot be completed or cancelled through the normal process. He has contacted custom
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user_7z39tj thank you for using the Xfinity Community Forums page to reach out today. We can assist you with making changes to your Xfinity services today. Are you anticipating a move to a new location?
XfinityMarcus
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cancel my subscription
i want to cancel my subscription
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