Xfinity Community Forum

Hey there, FTTBay. Congradulations on your move and for taking Xfinity with you into your new home! Our team can help. If you could please send a direct chat message with your full name and both the old and new complete service addresses to “Xf

XfinityThomasA

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6 hours ago

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Need help verifying account is closed

I opened a new account and service plan. I spent some time on Xfinity chat trying to close the old account and plan. I was told that it was being closed and that I would receive a confirmation call a few minutes later. I did receive a call, but the service rep asked me why I had called in. I explain

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Accepted Solution

Closed

Need help verifying account is closed

I opened a new account and service plan. I spent some time on Xfinity chat trying to close the old account and plan. I was told that it was being closed and that I would receive a confirmation call a few minutes later. I did receive a call, but the service rep asked me why I had called in. I explain

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Sign-In and Account Management

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Accepted Solution

Closed

Cancel Service

Hello! I need to cancel service. Can you help me? Thank you!

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Sign-In and Account Management

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Following up to close this out: Why I Cancelled Xfinity After One MonthAfter exhausting every escalation option available to me, I was left with no choice but to cancel my Xfinity service and move back to Astound. During my short time with Xfinity (j

user_british

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6 hours ago

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Trade-In Promotion Promised at Sign-Up Not Honored – Repeated Runaround

I am seeking assistance with a trade-in promotion that was promised to me when I signed up for Xfinity services at the end of November. I was told in-store that I would receive $1100 trade-in credit for my iPhone 14 Pro Max as part of a Black Friday promotion. I joined Xfinity Internet specifically

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Update: Problem solved with new modem.

FTTBay

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6 hours ago

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Trouble resetting modem

I can’t get a connection on my Arris S33 modem after briefly disconnecting it yesterday. I have tried various troubleshooting steps. The light is solid red with an occasional green flash and the modem has been making a sound for 15 hours like it’s trying to connect. Can a moderator try something on

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Sorry I didn't get back sooner. I ended up buying a new modem, which fixed the issue.

FTTBay

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6 hours ago

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Trouble resetting modem

I can’t get a connection on my Arris S33 modem after briefly disconnecting it yesterday. I have tried various troubleshooting steps. The light is solid red with an occasional green flash and the modem has been making a sound for 15 hours like it’s trying to connect. Can a moderator try something on

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@user_bt0282 After exhausting every escalation option available to me, I was left with no choice but to cancel my Xfinity service and move back to Astound. During my short time with Xfinity (just over one month), I experienced repeated issues with p

user_british

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6 hours ago

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Trade-In Promotion Promised at Sign-Up Not Honored – Repeated Runaround

I am seeking assistance with a trade-in promotion that was promised to me when I signed up for Xfinity services at the end of November. I was told in-store that I would receive $1100 trade-in credit for my iPhone 14 Pro Max as part of a Black Friday promotion. I joined Xfinity Internet specifically

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Yes it is listed and when I click to watch, notes the same thing, no longer available on this channel. I’ve retried all the suggestions in our messaging.

user_wdznlo

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6 hours ago

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Cowboy Channel

We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026

Question

AlannTenn Thank you so much for reaching out for help with changing the password for a secondary user for your account. This is a change that has to be done from the Xfinity.com website. If you check out our Change password on secondary Xfinity accou

XfinityAmandaB

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6 hours ago

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"Hmm, the page didn't load correctly"

When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"

Question

user_ae1n5o Thanks for your comment. I'm sorry to hear you're experiencing a similar issue. Are you using our Xfinity TV box? Or our Xfinity Stream App to access the channel? Is the issue present on both?

XfinityDilary

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6 hours ago

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METV processing error - windowboxing on channel 1156 in Portland OR

Xfinity in Portland, Oregon, is improperly windowboxing METV (channel 1156, Portland LD station KJYY 29.3). Their program content, which is entirely in the 4:3 aspect ratio, is being distorted into a 16:9 aspect ratio. Instead of being pillarboxed, there are black bands on all sides. Commercials, wh

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Hi there, @user_0ge2fo! I am so happy to hear that this is fixed and off your plate! We work with the Executive team here when needed and they are awesome help! For future knowledge, when you are needing more immediate assistance specifically from an

XfinityRay

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6 hours ago

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Sim Unlock request

I bought my iPhone 17 Pro (unlocked) from Apple directly fully paid last Sept and activated it with Xfinity. Last Nov 3, i lost my device and Xfinity advised me to file a claim with Assurant. Assurant then sent me a replacement device and Xfinity activated it. When I tried to add my international es

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Turn off advanced Security

Turn off advanced Security and keep it turned off

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Your Home Network

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Email address for incentive customer service

I submitted a form to receive a cash card incentive in September of 2025, received a confirmation but have not received my card. I have called so many times and have spent hours on the phone trying to resolve this issue. I only switched from AT&T Mobile to Xfinity Mobile for the incentive! The other

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Devices

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user_0l64aj Thank you for getting back to us here. This is definitely something we can do for you :). Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper ico

XfinityEmilyB

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6 hours ago

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Technician needed to move cable line inside my house

I need to move my cable modem inside my house to another location. Does xfinity offer this service and how much is it?

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@XfinityFrank my question was not answered. We already have several interior cable lines to pick from. The modem is connected to an outlet in a room whereby poor speed is expereienced. We'd like the modem relocated and connected to anot

user_0l64aj

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7 hours ago

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Technician needed to move cable line inside my house

I need to move my cable modem inside my house to another location. Does xfinity offer this service and how much is it?

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Absolutely horrible experience continuing with Xifinity. Though I provided the required info, they simply closed the ticket !! Now I am being told they are opening a new one and asking for same info all over again. Such a waste of time for a paying c

user_3x5ylc

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7 hours ago

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Deceptive $200 Gift Card with Xfinity mobile

I am having an absolutely disappointing experience with Xfinity. I was promised $200 Gift Card ( one for each line with Xfinity mobile) and I switched both of our lines from another provider to Xfinity. I still haven't received it after almost 3 months and the agents on the phone are very rude and d

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Tvapp-00195 LG g5 2025.

When i try to run the xfinity stream app on my 2025 LG G5 tv, i get error TVAPP-00195.

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Xfinity Stream Website

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I am having the exact same problem, although I have not had the patience to stay on the phone with as many people as you. The one representative I talked to told me I should be able to fix the problem myself. Very frustrating

user_mkwa3w

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7 hours ago

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Xfinity Mobile Shipping Address

I am writing this here in the hope that someone who knows what they’re doing will reach out to me and help me because I have communicated with no less than five Xfinity customer service representatives, one via chat and four via telephone call, who have all said that they have resolved this issue bu

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user_m5bsvm We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Is there any particular reason you would like to cancel your Xfinity services?

XfinityMartyR

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7 hours ago

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Cancel my service

I want to cancel my service. I went to the app and it only gave me an option for a call back , to which they were supposed to call 3 hours ago. I just want it canceled

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"Hmm, the page didn't load correctly"

When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"

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Sign-In and Account Management

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