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Complaint
I am submitting a formal complaint regarding my installation appointment scheduled for October 8, 2026, between 5:00 p.m. and 7:00 p.m. The handling of this appointment, the lack of communication, and the time I spent trying to obtain basic information have been extremely frustrating and have left m
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Dont know why they sent two devices....The WiFi from the Living room should reach your bedroom like before. They only allow one device per address anyway. You'll need to send one back to them.
New internet connection
I received two internet connections in the mail the other day and I need to to know if I can only use one of them in my home because the one I use now only plugs up in the living room and my internet plug in my room is behind my bed and I will not be able to plug it in so I need to know if I only pl
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I am colors blind but I think it is black.
Cable wire identification.
I have unearthed a very shallowly buried cable while gardening. Who would I contact at xfinity to determine if this is my internet connection?
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@user_ivwtft also they are charging me 100$ for the visit as well because they couldn't find any issue with the router or line which is such a scam so I'm gonna be down 100$ and my problem still isn't fixed not even a year of service and I am alread
High jitter / Latency issues while playing FPS games online – Issue STILL Unresolved
Previous Thread Reference: https://forums.xfinity.com/conversations/your-home-network/high-jitter-latency-issues-while-playing-gps-games-online/6a4871dddae4694352d4de78?commentId=6a60159ae768fbe2863dc254&replyId=6a635f70b3ed1847a0fc706a Updating my previous comment regarding the recommended network
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Thank you very much for the information @user_absq9k. As the "comcast.net" address has been successfully transitioned to the Yahoo Mail platform, you would need to reach out to Yahoo Care for further support. They can be reached by calling 866-764-76
Since migration to Yahoo, inbound mail delayed 6–26 minutes at Comcast inbound servers (resimta), not at Yahoo
Since my @comcast.net mailbox was migrated to Yahoo Mail, mail from large senders (Gmail, Experian/Salesforce) is delayed 6 to 26 minutes. I've checked the full headers. In every case, the delay is before Comcast's inbound servers (resimta-*.sys.comcast.net) accept the message. Once Comcast accepts
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(i want to change the account name and email id
my intital friend in my apartment had the xfinity in her name, she left and we do not have contact. I that sense I am wanting to change the account name to mine and change the email id too. Please need your help
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Same here been paying for 1000mbps plan only to find out I'm getting less than 100 Mbps. Been with them for years and the service is truly horrific and now to find this out and see all these forums with the same complaints this is no equipment issues
Anybody else having Xfinity Internet issues?
I have been a Comcast customer for more than 15 years and have never seen the degradation of service I am now experiencing. My internet service had experienced drops and outages after a large rain fall in 2023. Of course, the problem is always my equipment right? Wrong! After several service call vi
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Existing Customer Looking for Better Internet Pricing
Subject: Existing Customer Looking for Better Internet Pricing I'm a longtime Xfinity customer with both internet and mobile service. Currently, I'm paying $100 per month for 1.2 Gig internet, including unlimited data and the Xfinity WiFi Gateway. I also have two Xfinity Mobile lines costing another
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Thank you for reaching out to us @Casiopea400! Thank you for providing such a detailed breakdown of your testing. One item I'd like to address right away is the Bridge Mode concern. For the current XB10 configuration used with our FDX symmetrical int
XB10: 2 Gbps symmetrical plan: download capped at ~300 M with clean signal, and Bridge Mode leaves NAT active (no DHCP lease to my router)
I upgraded to the 2 Gbps symmetrical plan this week and swapped my customer-owned DOCSIS 3.1 modem for an Xfinity XB10 (model CGM601TCOM, firmware Prod_25.1_PD, Mercer Island WA). I have two separate issues and would appreciate an Official Employee looking at the provisioning on my account. Issue 1
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Please cancel my xfinity services
I am no longer in the US. I have been trying to cancel it for months to no avail. Please cancel it. I no longer use it and there's no way to do it. I tried the chatbox and agent, and that doesn't work either. I no longer have a card listed, and I'm still being charged. I'm very frustrated.
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I changed my Yahoo password 2 days ago (Oct 7, 2026). Keep in mind, however, that this problem began immediately after I was migrated to Yahoo Mail several months ago. I thought it might eventually be resolved as more Comcast customers were migrated,
Since migration to Yahoo, inbound mail delayed 6–26 minutes at Comcast inbound servers (resimta), not at Yahoo
Since my @comcast.net mailbox was migrated to Yahoo Mail, mail from large senders (Gmail, Experian/Salesforce) is delayed 6 to 26 minutes. I've checked the full headers. In every case, the delay is before Comcast's inbound servers (resimta-*.sys.comcast.net) accept the message. Once Comcast accepts
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user_2nise0 Thank you again for the chance to get you taken care of with that equipment swap. Stop back in again anytime you need help; we are always here.
Request for EPON COAM Provisioning - Nokia NKFN11AEL to Third-Party Router
Hello, I need help with provisionong Nokia NKFN11AEL to connect my personal router directloy to the ONU. Could you please help me with this? Thanks you.
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dw.a612, since we have you in a private chat already, I'm going to circle back there since we are discussing your account and profile.
Migration to Yahoo email (alert)
If you are an Xfinity customer with email, here is some information if you have NOT yet accepted the Invite to move your email over to Yahoo.I just spoke with 3rd tier support after complaining about their lack of help answering questions such as "when will the invite come" and once it comes "how ma
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I appreciate you rechecking those episodes, @user_p80evm. You are correct that if they are not marked by the Network as new or repeat, our system treats them as a new recording. This ensures you don't miss any new episodes since we are uncertain if t
DVR recording issue
When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.
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Actually, the ones that it records don't say "new" or "repeat". I just rechecked that. The ones that come up when I want to record all new episodes are the new episodes as well as all the ones that are not marked "new" or "repeat". For example, on Co
DVR recording issue
When asking my DVR to record all *new* episodes of South Park, it schedules *all* episodes of South Park -- i.e., new and old episodes. Is this a problem just with South Park? I have made this same recording request on my DVR for other shows, and it works just fine.
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I did not choose that ID. How do I change it to what I want?
Migration to Yahoo email (alert)
If you are an Xfinity customer with email, here is some information if you have NOT yet accepted the Invite to move your email over to Yahoo.I just spoke with 3rd tier support after complaining about their lack of help answering questions such as "when will the invite come" and once it comes "how ma
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I cannot use my xfinity email account. They wanted me to change to yahoo. I don't want to use a yahoo account. Xfinity also has my gmail address, but when I try to get anything done through it, I can't do that, either. So I just cancelled my account.
Migration to Yahoo email (alert)
If you are an Xfinity customer with email, here is some information if you have NOT yet accepted the Invite to move your email over to Yahoo.I just spoke with 3rd tier support after complaining about their lack of help answering questions such as "when will the invite come" and once it comes "how ma
Question
Complimentary peacock activation
Hello I'm a diamond member and I had complimentary Peacock premium. I recently moved and my free peacock subscription is no longer activated. I tried activating it with my new address, but I get an error saying "my Xfinity account is already linked to another peacock account." I've only used the one
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Switch from Performance Internet to NOW Internet
Cancelled Performance Internet service/account; then subscribed to NOW Internet service, and promptly (next day) received the required Comcast Gateway/modem. Can NOW Internet be activated upon receipt, or do I (should I) wait until Last Day of Service on the Performance Internet account? Cancellatio
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