Xfinity Community Forum

@KR2026 Thanks for reaching out to us about payment arrangements and billing. I would be more than happy to assist you. I would be more than happy to take a deeper dive into the issue for you. To help further, I need to access and verify your accoun

XfinityCarolyn

commented

12 hours ago

to the conversation:

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Billing issues

I made a payment arrangement over the phone with a Comcast associate for a specific date and amount and got an email confirmation. Come that day I made my payment and then my account had a new message the total due must be paid by today as that was now past due so I had to pay additional $291 for se

Question

Howdy user_o0s62h 👋 More than anything we appreciate you recently getting started with the Xfinity Mobile family, so the last thing we want is for you welcome experience to be one of confusion or miscommunication, especially when you shared your exc

XfinitySeth

commented

12 hours ago

to the conversation:

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U

Xfinity Phone promotion Visa card offer

In April, I was offered $200Visa cards for each new phone lines and a new phone and now they are pretending like it never was offered to me & it was a promotion in January when I did not make this up in my head when it was offered to me in April and in fact, my friend was so impressed with the offer

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I totally agree with you on this situation I have also filed complaints/disputes with Xfinity Mobile! I’ve been repeatedly lied to several times a month by many customer service representatives and I have downloaded chats to prove that. I’m currently

user_mcee4w

commented

13 hours ago

to the conversation:

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Xfinity mobile is denying to to unlock my fully paid off phones

I have been with Xfinity Mobile since 2019, a valued member, as I've been referred to. Since May 14, 2026 I have been dealing with this carrier locked issue, I have five devices on my plan, 1 smartwatch, 1 iPad, and 3 phones, 2 of the phones were purchased at the same time, in March 2023, the other

Question

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Thank you! Sending DM now!

ekitagawa

replied

13 hours ago

to the conversation:

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E

Please cancel my account.

Hi, Name: (removed personal information) I'm relocating out of the country and need my account fully disconnected as of August 5, 2026 — not paused, not downgraded, a full disconnect. I've made several attempts to complete this already and wanted to flag that upfront so I'm not routed back through t

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How can I cancel my internet service?

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Customer Service

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Billing issues

I made a payment arrangement over the phone with a Comcast associate for a specific date and amount and got an email confirmation. Come that day I made my payment and then my account had a new message the total due must be paid by today as that was now past due so I had to pay additional $291 for se

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Billing

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Hello @1203, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mess

XfinityChelseaB

replied

13 hours ago

to the conversation:

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Buried cable needs to be buried

I need my buried cable actually buried and repostioned out of my wife's flower bed ASAP Edward [Edited: "Personal Information"]

Question

Hi there, @user_halo8f! Our team is here and happy to assist you with your Xfinity concerns. What may we help with?

XfinityRay

commented

13 hours ago

to the conversation:

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Speak to a live agent

I would like to speak to an agent

Question

user_yi80ti. I can definitely understand your frustration, especially after already troubleshooting the cable box and HDMI connections on your end. If the pixelation is only affecting NBA TV and ESPN while other channels appear normal, that may help

XfinityDilary

commented

13 hours ago

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I want to send a direct message to a live person

The picture quality is very poor and pixialy on nbsba and ESPN You cannot talk to a live person, I have turned My cable box off turned it back on checked my HDMI cables. It only happens on these two channels and I am so frustrated. I’m about ready to cancel.

Question

Not at this time, I am sorry.

XfinityVictor

replied

13 hours ago

to the conversation:

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Paramount + on X1 Platform

I have subscribed to Paramount + and watch it on my X1 platform. The interface is glitchy, the video quality poor sometime and when going between advertisements and viewing content it can be glitchy as well. All in all not a good experience. If I watch paramount + outside the X1 platform such as on

Question

user_hg9cw0 thank you for using the Xfinity Community Forums to reach out regarding your service not working as intended. Have you already checked to see if this was in relation to a listed disruption on the status center page? You can check using th

XfinityMarcus

replied

13 hours ago

to the conversation:

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U

WiFi is out

My whole house is out ?

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Help

Can get the truth about my cell phone

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Plan

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I keep getting an out of range on my network connection.

There was maintenance service in my area and ever since that happened I have this message. I haven’t changed anything with my router location, but I’ve been having ongoing issues with my streaming apps not loading.

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Your Home Network

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Internet issue

Power outage resolved but TV not workinh

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Channels and Programming

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Agreed. This is not a TV box issue, it smells like something else, more widespread to have so many users experiencing the same issue. Xfinity, please advise??

J_LaViola

commented

13 hours ago

to the conversation:

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Issue: HBO Max Error APPS-04036 on Set Top Box

I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser

Question

U

Xfinity Phone promotion Visa card offer

In April, I was offered $200Visa cards for each new phone lines and a new phone and now they are pretending like it never was offered to me & it was a promotion in January when I did not make this up in my head when it was offered to me in April and in fact, my friend was so impressed with the offer

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Customer Service

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Hey there, @user_ywv6za, thanks for reaching out through Xfinity Forums regarding moving your modem. If you attempted to move your modem to the new outlet and it didn't connect, it sounds like it is not active. We can have a tech out to your location

XfinityJeniece

commented

13 hours ago

to the conversation:

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Moving router to a new room

I want to move my router to a new room. I have the coaxial connection but testing this past weekend it appears that connection is not active. How can I get internet to that connection?

Question

Good evening @user_5948a5. Our team can assist with getting your request over to our construction/tech team. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message"

XfinityRaf

commented

13 hours ago

to the conversation:

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Rebuilding a retaining wall requires pedistal relocation

Henrico County is requireing our community to move/rebuild a retaining becaue it currently blocks a main exit sewer manhole. To accommodate the building of the new block retaining wall, all utilities must be moved to a new easement location. There are two Comcast/Xfinity pedestals in the current uti

Question

Ok. I am not sure how the steps you previously asked me to try are the best way to handle it as they did not in any way better or remedy the situation. Absolutely no change after completing those steps. I'm not really sure why you would

Hardwareman_23

replied

13 hours ago

to the conversation:

0

Paramount + on X1 Platform

I have subscribed to Paramount + and watch it on my X1 platform. The interface is glitchy, the video quality poor sometime and when going between advertisements and viewing content it can be glitchy as well. All in all not a good experience. If I watch paramount + outside the X1 platform such as on

Question

U

Speak to a live agent

I would like to speak to an agent

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Customer Service

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