Xfinity Community Forum

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I just received my mine. It's March 9th!

user_bc01cn

commented

14 hours ago

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U

xfinity reward olympic pin not received

I claimed a limited edition Olympic pin on Feb 5th but haven’t received it yet. It’s in my claimed rewards, "Enjoy this limited edition pin from Xfinity!" 1st Reported through customer care February 19, 2026 - Request [Edited: Personal Information] but haven’t heard back. Would you please look into

Question

Thank you for posting on our community forums, user_e1bnnk. Have you tried managing the Anonymous Call Rejection feature online? You can do this by visiting us HERE. In the Anonymous Calls Rejection (ACR) section, select the Block all anony

XfinityDilary

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14 hours ago

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Anonymous Call Rejection not working

I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la

Question

Hi there, @user_eec4ot! Thank you for reaching out about your TV channels. We want those working for you. What type of device are you using the Xfinity Stream app with? Have you double checked that the device is connected to your home network? &nbs

XfinityRay

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14 hours ago

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Xtreme and tvbox only tv go

I have problem with my Xtreme and tv box, only can see tv go.. please help

Question

I am also having this problem. It just started yesterday.

Zeroneight

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14 hours ago

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Xfinity Is Blocking Emails from my Gmail Account

Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo

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Same issue. I see it’s been an issue for a long time. XFINITY FIX THIS!

user_p2mar2

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14 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

Hey there, @user_mky8ql, thanks for reaching out through Xfinity Forums regarding your billing concerns. We would be happy to follow up with you regarding your billing concerns to get to the bottom of this issue for you. Can you please send us a Dire

XfinityJeniece

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14 hours ago

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U

Refund

I need to dispute a charge that was misapplied by Xfinity. I paid for my regular service, but Xfinity applied my money to a mobile account that I do not have and did not authorize. I contacted Xfinity close to a month ago, and the representative I spoke to confirmed discrepancies on a recorded call.

Question

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Hey there, I DM’d Xfinity Support, but no reply yet. Thanks for getting back to me.

user_qxktxy

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14 hours ago

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U

Retrieve old phone number

Hey there, I had Xfinity Mobile services and I had to cancel it on around January since I was going out of country and won’t be using my services outside there. And when I called Xfinity they said they’ll hold my number and I can activate it anytime later. So I came back from the trip around Feb 27

Question

Hey @user_sgg2kb, Thank you for visiting our official Xfinity Forums Community support page. We would not be able to confirm each and every number. We recommend reviewing our 'Protecting yourself from fraud' support page. This page helps provide grea

XfinityDemitrius

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14 hours ago

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Wondering if this number is yours

I have silence unknown calls cause I get a lot of scams. So I was wondering if this number is yours. [Edited: Personal Information]?

Question

We'd be happy to! Please send us a direct message with your information as instructed above to get started 👍

XfinitySeth

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14 hours ago

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new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

Question

J

Tried to get older phone carrier unlocked to no avail

Followed all directions on the website. Nothing worked. I then proceed to chat with an agent. He tells me the device needs to be on the network to unlock the carrier. Basically trying to sell me a phone plan I didn't need or want. I just want to give my older phone to my mom so she can use it on her

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Devices

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U

Having the same issue. Tried the steps and don’t work. Has been going on for several weeks now.

user_5mhtrq

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14 hours ago

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U

For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

Question

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Not only that I was hung up on after asking to hold for a supervisor

user_mky8ql

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14 hours ago

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Refund

I need to dispute a charge that was misapplied by Xfinity. I paid for my regular service, but Xfinity applied my money to a mobile account that I do not have and did not authorize. I contacted Xfinity close to a month ago, and the representative I spoke to confirmed discrepancies on a recorded call.

Question

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Can you please ship a new router package

user_ntz6jp

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14 hours ago

to the conversation:

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U

new router package shipped to me

I talked with a lady yesterday on the phone. I told her I needed a new wall adapter for my router and she was trying to direct me to customer service number and I stated to her I already tried the number and its all automated and I cannot talk to human. I told her what I needed and she said she woul

Question

U

Refund

I need to dispute a charge that was misapplied by Xfinity. I paid for my regular service, but Xfinity applied my money to a mobile account that I do not have and did not authorize. I contacted Xfinity close to a month ago, and the representative I spoke to confirmed discrepancies on a recorded call.

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Billing

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Wondering if this number is yours

I have silence unknown calls cause I get a lot of scams. So I was wondering if this number is yours. [Edited: Personal Information]?

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Customer Service

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Packet Loss on a regular basis

I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh

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Your Home Network

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U

I have already had someone came fix the pipes and now I am not sure how much water has been running and my water bill will be very high this month

user_2u3nrb

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14 hours ago

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U

Property Damage

Xfinity came to work on the outside of my home today and they damage the pipe when digging on the ground

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Xfinity came to dig on the exterior of my house today and caused a damaged pipe that was leaking a lot of water.

user_2u3nrb

commented

14 hours ago

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U

Property Damage

Xfinity came to work on the outside of my home today and they damage the pipe when digging on the ground

Question

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Property Damage

Xfinity came to work on the outside of my home today and they damage the pipe when digging on the ground

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Getting Started

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X1 free this week on cable

Are the free this week rewards for cable gone? I don't seem to get anything anymore, except the prior options at the top, which just point me to things I would have already had for free.

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X1

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