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Replacement Remote

Hello! What steps do I need to follow to have a replacement remote control mailed to me? Thank you!

Question

 • Customer Service

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Keep dropping from teams calls

Hi , I have the blast internet plan . I’m not a tech savvy person. I now work from home 100% of the time . I am on Microsoft team calls basically all day . I constantly freeze , robot and get dropped from teams calls- even the non video calls . It’s getting to the point where it’s interfering w my

Question

 • Your Home Network

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Speeds are now dipping to 20mbps on both Mobile App and PC.

 commented 

10 h ago

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Xfinity App/PC Speedtest Conflicting Results, Random High Ping Spikes.

My plan is for 1200mpbs. Xfinity App shows around 1000-1200mbps, when running the test on my personal computer it only shows around 500. PC is hard connected through ethernet. Running the test over Wi-Fi shows around 300mbps. Also having intermittent ping spikes that last for a minute or two, eithe

Question

Thank you, messaged!

 commented 

10 h ago

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Charged $100 for technical fee which i didn’t ask for

I’m new to Xfinity and I am regretting my decision. I went and picked the Modem up myself to avoid extra costs, I am a student new to the city. When i got home i connected the modem and it worked for only a few hours. I had a lot of work which was to be done online. I called them a technician was se

Question

Is there a way to specify when the Gateway is not allowed to restart?

I do a lot of SIM Racing and Streaming as well as starting to work with a company producing race videos as well as equipment reviews and it seems more then not I get in the middle of a Race or a Broadcast and the gateway does its self restart which boots me offline and has been costing me a tom of i

Question

 • Your Home Network

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Xfinity App/PC Speedtest Conflicting Results, Random High Ping Spikes.

My plan is for 1200mpbs. Xfinity App shows around 1000-1200mbps, when running the test on my personal computer it only shows around 500. PC is hard connected through ethernet. Running the test over Wi-Fi shows around 300mbps. Also having intermittent ping spikes that last for a minute or two, eithe

Question

 • Your Home Network

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Have you reached out and contact our Internet Essentials team though the link: https://comca.st/3Ragh33 or 1-855-846-8376 to speak to them about your ACP credit?

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Military rewards coupon/Visa card and ACP program Issues

Hello current customer, have had ACP verified, I renewed my contract approximately the 13th of September. ACP was verified on the 9th of September. I have asked for the credit to be applied to my account and still have not seen any verification that anything has been done. I have spoken with custome

Question

Hello as previously stated my ACP confirmation was before my enrollment, my military documentation was already in the system from previous contract. I would just like to know when it will be attributed to my account, since no one from my previous en

 commented 

10 h ago

 to the conversation: 

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Military rewards coupon/Visa card and ACP program Issues

Hello current customer, have had ACP verified, I renewed my contract approximately the 13th of September. ACP was verified on the 9th of September. I have asked for the credit to be applied to my account and still have not seen any verification that anything has been done. I have spoken with custome

Question

Hello @user_484bf9, thank you for reaching out to us! We will be happy to see if we can get this done for you! Can you please send our team a direct message with your full name and full address? We look forward to speaking with you! To send a "P

 to the conversation: 

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Need to move the outside box

I need the outside box moved 5 feet from where is it now . It’s in the middle of our side gate and my father in low already fell one time and he doesn’t see too good and forgets it’s there . Luckily he didn’t get injured thanks god but the box needs to be moved on a side as we use that gate a lot .

Question

Need to move the outside box

I need the outside box moved 5 feet from where is it now . It’s in the middle of our side gate and my father in low already fell one time and he doesn’t see too good and forgets it’s there . Luckily he didn’t get injured thanks god but the box needs to be moved on a side as we use that gate a lot .

Question

 • Customer Service

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Thank you for your patience. I am showing that the current cable construction project is not complete on our end which is why you were provided the date of 10/5/22. This is directly from the planning and design engineer and we are unable to expedite

 commented 

11 h ago

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New build construction no internet

Hello, I recently closed on a new build condo and xfinity had guys come out this past week to successfully connect the cable to our building and wire everything up. The cable installation guys told me that this work had been completed and that the only thing left was for xfinity to update their sys

Question

Thank you Hunter. I am checking on the ticket now. Just as a friendly FYI, this is not a traditional chat platform. It also takes a little time to find and familiarize ourselves with specific accounts, so that we can provide the best and most accurat

 commented 

11 h ago

 to the conversation: 

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New build construction no internet

Hello, I recently closed on a new build condo and xfinity had guys come out this past week to successfully connect the cable to our building and wire everything up. The cable installation guys told me that this work had been completed and that the only thing left was for xfinity to update their sys

Question

Deprovision all streaming devices

I need to remove an unauthorized user from accessing my account through the Xfinity Stream app. I changed my password but it does not log them out. They are still able to access the app. Can you please deprovision all the devices logged into my account so I can remove this person? Thank you.

Question

 • Xfinity Stream App

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Nhl center ice

How do I subscribe to nhl center ice?

Question

 • Channels and Programming

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Congrats on the new place! I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address and the ticket number if you have it so that I can fully dive into this for y

 commented 

11 h ago

 to the conversation: 

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New build construction no internet

Hello, I recently closed on a new build condo and xfinity had guys come out this past week to successfully connect the cable to our building and wire everything up. The cable installation guys told me that this work had been completed and that the only thing left was for xfinity to update their sys

Question

Oh my! I am sorry to hear that has happened with your recordings. I record everything since my kids take over the TV when I am off work so that is the only way I can see the shows I love. Have you checked the recently deleted?   Recover a Del

 commented 

11 h ago

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DVR Canceled all scheduled recordings

Came home to watched my recorded shows after work and the 2 shows I had scheduled for tonight were not recorded and my schedule has no future recordings scheduled even though I have 10+ series I've been recording for years. I was checking my schedule to make sure there weren't any conflicts a day or

Question

@user_7bb84e​ Are you sure they didn't add a new line to your account for the sake of getting the new phone? How did you do so? I've talked to their customer support so many times by chat, phone, in English and in Spanish and they basically tell me t

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Paid in full, can’t upgrade

Hello, I paid my iPhone 13 in full, but when I select the iPhone 14 model I want and choose “Upgrade a device on existing line”, my existing device is not listed. Therefore, I’m not able to upgrade… Thank you!

Question

New build construction no internet

Hello, I recently closed on a new build condo and xfinity had guys come out this past week to successfully connect the cable to our building and wire everything up. The cable installation guys told me that this work had been completed and that the only thing left was for xfinity to update their sys

Question

 • Customer Service

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