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Hello, @user_fbbor6. Negotiations normally result in a fair resolution for the parties involved and in the interest of our customers. This was not a foreseen situation, so it was not known in advance, I'm afraid. When there is an update we will certa
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
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Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but
Scripps get it fixed
This is ridiculous I lost 2 stations because of this yet the price I am charged for a phone, internet, TV bundle is through the roof. I want my stations back or I guess I switch to another company who can work. Xfinity needs to work this out without raising rates again.
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Get your [Edited: "Language"] together!!!! I pay $300 a month for TV and internet. Figure this out soon!
No more NBC
Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity
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user_nvqipj Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you clarify what you mean by you are only getting it on one TV? Are you running into an error message trying to log into a different TV? If so, can you share
help with peacock subscription
I am a diamond rewards member. I received a peacock subscription as one of my rewards. When i recently changed my internet speed, i lost access to peacock. Please help to reinstate my access to peacock that i received as a diamond level reward.
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user_0z5y4w Just to confirm and for troubleshooting purposes, are you able to successfully access/view your Xfinity email through the Xfinity web portal connect.xfinity.com?
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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They say use an antenna to get local channels until the dispute is over. YET KEEP CHARGING US!!! Seriously!!
Lost Channels
So Xfinity has continually lied about what is happening with Scripps and will not offer any kind of credit, be honest about what’s happening, and actually tried to charge me more today!!!! SO PATHETIC!! I’m done with there hideous monopoly over people!!
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They said “use an antenna to get local stations” until the dispute is over- YET KEEP CHARGING US FOR STATIONS WE DO NOT HAVE!!! Good stuff Fckers!
Lost Channels
So Xfinity has continually lied about what is happening with Scripps and will not offer any kind of credit, be honest about what’s happening, and actually tried to charge me more today!!!! SO PATHETIC!! I’m done with there hideous monopoly over people!!
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user_0106 Good morning, and welcome to Xfinity Forums! I can see how this would be a frustrating scenario. We appreciate you sharing the details of your experience. This is not the ideal experience we want our customers to have. I'd be happy to get y
Reps and supervisors do not care to help
To whom it may concern, I am writing to document a series of ongoing technical issues and unsatisfactory service experiences I have encountered since January. Technical Background: I currently pay for a 1300 Mbps plan. While I understand that wireless speeds will not reach the full capacity of a w
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Good morning @user_7vilsh We appreciate your continued patience while we work to restore service. Any time frame given is only an estimate as additional issues may be uncovered as we work to make repairs. The XFINITY Status Center is the b
Internet, TV and security has been offline for 7 hours
Hello, The internet connection, tv, and security has been offline in my home for 7 hours. I tried troubleshooting but nothing is working. A technician needs to come out to check the issue.
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@user_wf2fot This is a great question. You've come to the right place for help. We can schedule a tech to come out. As a friendly reminder when the issue is not related to our service or equipment there’s a $100 fee for the tech to come out. C
How to request a tech to look at cable entry point?
I'd like to request that a tech come onsite to see if the cable entry point to the house can be moved. What is the process to request this?
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user_8zpm1c Thank you for the update. In this particular situation you would want to reach out to our Customer Security Assurance team at 1-888-565-4329. Their department is open from 8 AM - 12 AM and would have the tools to better assist you in this
Unable to Verify Correct Phone Number
Hello! I am trying to change my account payment details to a different credit card, but I am unable to since it says I have not verified my new contact information (the Xfinity account is being transferred to myself, the new tenant). When I try to verify my phone number in contact info, I try and se
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Greetings, @AAAA1339! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your channel lineup was changed like this, but you have definitely co
The triple package that I received is not the same as what I was promised on the phone
Hi, I have been Comcast/Xfinity customer for a long time. Every year I have been given a year contract and at the end of contract, I would make a call to customer support and was given another one year contract. Same thing happened this year too. My one year contract started at $165 and was increase
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mrchedda Thank you for taking the time to reach out to us here on our Xfinity Forums. We truly appreciate your feedback regarding the Xfinity Stream app. Great suggestions like your are how we work to improve our products and services. While we are n
Why can't Xfinity Internet ONLY users use the Xfinity Stream app on Apple TV?
I've read other forum posts stating using Xfinity Stream on Apple TV without a television package is prohibited. This is just lazy from a product perspective. Here's why: I can watch on my phone or tablet and cast the content to my Apple TV. Simply code the app to detect user type. Once Internet ONL
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@user_fb0jbu Thanks for reaching out to us, we do apologize for any inconvenience you're having with your billing and your speed. Let's take a deeper look at your account to make sure everything's been updated correctly and we can also set the prop
current plan doesnt match expected and billed speed? super slow and laggy for the last 2 weeks since upgrading
So when i go to manage services it says i have the "400 mbps connect more" but when i look at my "broadband facts label" it shows i have the 1000mbps plan. i upgraded a couple weeks ago, and am currently on a new billing cycle as of 5 days ago, does this take another month to update? ever since i "u
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@bilhen You are very welcome, we appreciate you reaching out to us here on our Xfinity Forums and for circling back and letting us know that it worked. Have a fantastic rest of your week and I hope you enjoy the upcoming weekend.
How can I add a reserved LAN ip address in a residential router
I have a LAN device which needs a fixed LAN IP address. How can I set that up? The Xfinity app doesn't seem to offer that option.
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Hello again, @user_wlyd5u! We messaged you privately/directly a few days ago, but I'm not sure if you saw our reply. The escalation ticket we submitted on your behalf resulted in, what we believe to be, a resolution! The team helping us says the prob
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Cannot activate Peacock Premium - getting errors.
I am having an issue with activating Peacock Premium with my Xfinity subscription. When I go to https://www.xfinity.com/yoursubscriptions, the 'Activate Peacock Premium' button does not take me anywhere. When I go to https://customer.xfinity.com/activate-peacock, I get an error "Something unexpected
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