Xfinity Community Forum

My CableCards got deactivated by mistake - how do we fix?

Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A

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Non-X1 Service

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A few years ago....the broadcast fee was 8 bucks per month.

user_439ec7

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14 hours ago

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Broadcast Fee increasing from $37.55 to $48.15?

Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an

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Not just customer service even the Xfinity Field Sales Consultant also dont care as i was in touch with them to add lines and after adding 4th line they just disappeared until then it was constant calls and follow up. After 4th they started to ghost

user_r4hzm5

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15 hours ago

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Why is xfinity customer service this worse?

I was planning on moving 6 lines from tmobile to xfinity and before the move i was Guaranteed to move 6 without any issues. After moving 4 they started say that i can add the 6th as im a new customer. Now Im paying tmobile and xfinity and looks like I need to pay until i finish 6months with xfinity.

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Why is xfinity customer service this worse?

I was planning on moving 6 lines from tmobile to xfinity and before the move i was Guaranteed to move 6 without any issues. After moving 4 they started say that i can add the 6th as im a new customer. Now Im paying tmobile and xfinity and looks like I need to pay until i finish 6months with xfinity.

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Customer Service

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@XfinityGabriel yes, I’m the only subscriber.

liva

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15 hours ago

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What is “ Video Price” on my bill

What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?

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Yes, I’m only subscriber.

liva

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15 hours ago

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What is “ Video Price” on my bill

What I’m paying 80 dollars for “ video price” that I didn’t asked for nor I upgraded my plan in last 10 year. This new thing called Video price what is it? Anyone knows to explain this please?

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Good afternoon user_etzu3x. Thank you for reaching out through our Xfinity Community Forums. You have reached the right place, and we will be happy to assist you. I know you mentioned the cables have been checked. If you have not done a restart to th

XfinityJon

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15 hours ago

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Not conndcting

New set top box won’t connect to tv. I get a welcome sign and after several minutes a message that says there’s a problem. Check cables. Done. This has happened several times. Can’t connect. Does the box need to be reset

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likeitisteller - Thank you so much for taking the time to share your feedback. It’s not the level of service we ever want anyone to have. Our team would really appreciate the opportunity to speak with you in more detail so we can fully understa

XfinityThomasA

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15 hours ago

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Had It With Comcast

These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec

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user_cm77ur Thank you so much for stopping in for help with transferring your number. With any phone provider, the number does still need to be active and in working order to complete a port/transfer. Once the number is no longer active, it begins th

XfinityAmandaB

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15 hours ago

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SECURITY PIN

I was planning on transferring my service but waited til the service was disconnected. Now I need a security PIN or TRANSFER PIN without getting it text tome since I can’t receive texts. [Edited:all caps]

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Some Comcast rep telephoned me yesterday evening. The rep hung up as soon as I put the receiver to my ear. We could have settled this yesterday. The rep left no voicemail; so, I had no one to ask for. Whoever answered when I return

likeitisteller

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15 hours ago

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Had It With Comcast

These pages don't behave well over a smartphone. I would not have to use them had not Comcast disconnected me today, a weekend with fewer people available. Because of health matters I am behind in other payments besides Comcast. Despite my putting a payment in the mail immediately, they will not rec

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user_ss3tt5 thank you for using the Xfinity Community Forums page to reach out today. I understand that you would like an update on your billing amount. We are happy to assist you in obtaining this information. Are you just trying to obtain the most

XfinityMarcus

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15 hours ago

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Edited Customer Information

I was looking for my total bill for 2025

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Hello @user_ant5j4, thank you for taking the time to leave a post. Great question. Our new Next Gen internet packages include unlimited data and the modem at no additional charge. If you’re on one of our legacy internet packages, unlimited data

XfinityMarshante

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15 hours ago

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Equipment Rental

I just learned at the Xfinity store that they no longer charge "rent" for Xfinity equipment. I was told they were forced to stop to keep up with competitors (who were not charging rent). Okay, great, so would Xfinity have then stopped charging their current "rental fees" to customers and would the c

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New account number isn't showing up in my account profile

I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.

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Devices and Equipment

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@user_hjxops Thanks for following up and confirming you got a replacement with our help. We appreciate it a ton, and that you counted on the community here.

XfinityBenny

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15 hours ago

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Reissuance of expired gift card (never used)

Hello, I am writing to request assistance with a promotional Visa gift card I received as part of a previous offer. I still have the card, but it has expired. The funds on the card were never used or activated, so the full balance should still be intact. Would it be possible to reissue the card so I

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Thanks for clarifying. Do you know when they stopped charging rental fees for equipment? And because they illegally continued to charge us how can I get the rental fees I paid back?

user_1e7c5x

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15 hours ago

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Equipment Rental

I just learned at the Xfinity store that they no longer charge "rent" for Xfinity equipment. I was told they were forced to stop to keep up with competitors (who were not charging rent). Okay, great, so would Xfinity have then stopped charging their current "rental fees" to customers and would the c

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Billed before the set up date

I set up a plan online to get the equipment sent by February 1 since I’m moving soon. I got the modem sent to the address today over three weeks earlier than planned and now I’m getting billed on the 16 for a service I wouldn’t be even able to use until at least 2 weeks after the paying the bill. Al

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Billing

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@user_rxkqv8 That modem is eligible for the enhanced speeds. So there are a few things we will need to check. We need to make sure the address is showing that those speeds are available at that location. Assuming they are then we have some troublesho

XfinityMatthew

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15 hours ago

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low upload speed

I have the 2 gig plan and my upload speeds are not whats advertised. I am only getting 35 mbps. My moden is netgear cm3000 which is on the approved list and capable of handling the speeds. By looking through this forum it seems like no one is getting the advertised upload speed. Is this why xfinity

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@user_z3udym We were able to submit the request and provided guidance to get NOW services.

XfinityBenny

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16 hours ago

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support

I would like to switch to Xfinity Now and add Now Mobile. I have been unable to make the change in my Xfinity Account online.

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I’m also looking for bridge mode capability on the XER10. Switched from quantum fiber for 2 gig service but my network is worse because of it. Once the WiFi is turned off on the xer10 the app shows it offline so I can’t make adjustments. Please eith

user_90eqpa

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16 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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@XfinityRaul The XB8 does not support 10 gig. It has one port (#4 with the orange stripe next to it) that is 2.5 gig. The other three are 1 gig.

EG

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16 hours ago

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2 Gig service is limited to 1 Gig by XB8 gateway?

In the browser on the gateway configuration page the XB8 shows all ports are only 1Gig. So there is there a way to use my 2 Gig service? All my traffic comes in 1 port as it originates from a single multi wan router.

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