Xfinity Community Forum

Thanks for taking the time to post on our Xfinity Communities Forums page, @user_3c0229. I'd like to do everything I can to help with the closed caption issues you are having with Peacock on your Xumo box. Please send a direct message including your

XfinityAbel

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5 hours ago

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

Question

Alright, here is some additional information on setting up autopay. Please let me know if this helps.

XfinityJon

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5 hours ago

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Unable to add new bank account through app

I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu

Question

Thanks for taking the time to comment on our Xfinity Communities Forums page, @user_y21noz. I'd love to do everything I can to help with activation issues with our Disney+ Hulu with ads offer. Please send a direct message including your full name and

XfinityAbel

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6 hours ago

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Disney+ and Hulu Won't Activate

Disney+ and Hulu are supposed to be included. When I hit the activate button it sends me to Disney+ who then says "You are attempting to activate an offer for a subscription through a third party partner." and sends me back to Xfinity. How do I get around this to activate Disney+ and Hulu? I've trie

Question

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Universal Orlando tickets 2 tickets.

Koolbear

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6 hours ago

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Rewards

I am a diamond status but I wasn't able to claim the ticket. It came and it disappeared.

Question

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I have it plugged directly into a wall outlet

user_taq5f8

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6 hours ago

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Dead Spots

I have Xfinity Complete. the gateway is in the basement and I am experiencing bad reception and dead spots in the bedrooms upstairs. Can I get a couple of Xfi pods to help with this?

Question

Hi there, @user_hqktwd Oh no, I'm sorry to hear that your address is incorrect and that the equipment was sent to the wrong address. You will need to sign up for new service again at the correct address which new equipment will be sent to the correct

XfinityRichard

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6 hours ago

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Signed up for Xfinity NOW with the wrong address.

Ive signed up for a new xfinity NOW service but my account is under the wrong address, and the equipment is being mailed to the wrong address.

Question

@rjc1247 You're welcome.

XfinityRaul

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6 hours ago

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When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

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Signed up for Xfinity NOW with the wrong address.

Ive signed up for a new xfinity NOW service but my account is under the wrong address, and the equipment is being mailed to the wrong address.

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Customer Service

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Thank you for the reimbursement information.

rjc1247

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6 hours ago

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When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

Question

No mention of Plaid through the App, but setup keeps failing. When I go through the website on my PC, that's where it wants you to sign up for Plaid.

ballgeier

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6 hours ago

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Unable to add new bank account through app

I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu

Question

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4 days and still no answer

Xfinity did some type of service four days ago and I have not had steady internet since. It has dropped for majority of the day for 4 straight days still with no clear answer from Xfinity. You can’t ever speak to anyone so I had a tech come out. The tech confirmed that there is a problem with their

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Your Home Network

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@rjc1247 Credits will automatically be applied to customers bills who lost programming due to the E.W. Scripps contract expiration and who also pay an itemized broadcast TV fee. Eligible customers will receive a credit on May 1st or on your next bill

XfinityRaul

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6 hours ago

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When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

Question

Hey there, user_akyjev! Thanks for reaching out with your intermittent Internet connection issue. This is never the experience we want for you. Our XFINITY Community forum is always happy to help! Is this issue happening with all of your devices at h

XfinityNatalie

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6 hours ago

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Wifi keeps dropping, chat assist won't work

Every day, several times a day, my wifi drops. When I use my mobile data to go to the app and use the xfinity chat assistant, all I see is a speech bubble, 💬 like it is typing, but it never answers my prompts or messages. It's infuriating. I don't even have a number to call to speak with human supp

Question

If you are setting it up directly through the Xfinity App, is that where you are being asked or seeing mention of Plaid?

XfinityJon

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6 hours ago

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Unable to add new bank account through app

I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu

Question

Hello, and tahnk you for joining the Xfinity Forums, user_8kj8wq! Thankfully, unpausing an Xfinity Seasonal Plan is pretty simple, and you have a few easy options.You can go to xfinity.com/seasonal, sign in, and select “Change Seasonal Convenie

XfinityThomasA

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6 hours ago

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Activation of Seasonal Convenience Hold

everything. Can I talk to a representative?

Question

@user_7lws5y Hello! Thank you for taking the time to reach out to us via Forums, We can definitely help with setting up a Install for the box and also take a look as to why it may be stuck on the welcome screen. Please send us a direct chat message

XfinityKam

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6 hours ago

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set technician appointment

just trying to get a tech to come to our house. We have set up a new box but the tv will not continue beyond the welcome page.

Question

Concern moved here to the Xfinity App help section for assistance.

EG

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6 hours ago

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Cannot sign into app, says I successfully signed in but says I am not an Xfinity user. I am new and just set up my router

Exactly what the subject says. I've tried to sign in on mobile on two different phones and am getting the same error page saying I successfully signed in but that I cannot open the app because I am not an Xfinity user. I am new and was trying to get things set up, my phone and email are both attache

Question

I know all about <https://www.xfinity.com/programmingchanges>, however that does not address my question. When will full services be restored? Furthermore, I would like to formally request credit for the services I am no longer receiving

rjc1247

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6 hours ago

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When will the Xfinity/Scripps standoff end?

It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

to the conversation:

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Activation of Seasonal Convenience Hold

everything. Can I talk to a representative?

Question

Unable to add new bank account through app

I have been trying to add a new bank account for auto payments through the app and I keep getting a message saying "We are unable to process your payment, please call.." I DO NOT want to use Plaid and saw that if you set it up through the app it will allow you to use an account number and routing nu

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Billing

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