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Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Refund Needed Immediately
I have had the worst experience with upgrading my device and the last straw has been being charged for the phone I returned. I have called, i have messaged, i have tried escalating and everyone gives me the run around
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Billing
Hello @user_1g37kz, thank you for taking the time to leave a post. I can certainly understand how frustrating this must be, especially when a feature that was previously working for in-progress recordings suddenly stops functioning despite your
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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@SLI_Fallen Did you ever get this corrected? I have the same issue and it's been a couple months
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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@user_abtlvb Thanks for reaching out to us. We do apologize for any inconvenience with your plan and equipment change. We would like an opportunity to see if we can get this resolved for you. To get started, send us a dir
Xfinity customer service in store and help with internet service
We decided to downgrade our tv/internet package and move to internet only recently. Figuring it was best, we went into the local store to get this taken care of. We have two modem/gateway boxes on our property and have had so for nearly 9 years. We have one box for the main house and the other for t
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Hi there @user_ic9mdx. Thank you so much for reaching out to us regarding your number transfer. Now did you transfer a mobile number or a landline number over to Tello?
Can you help me check the status of my number transfer from Xfinity to Tello?
I'm writing to check on the status of my number transfer from Xfinity to Tello. I have already provided the account number and number transfer pin to Tello that I had gotten from Xfinity many days ago
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Sounds like I may need to take a closer look at your account. Please follow the steps below to send a direct message. @Italia1029 How to Send Us a Direct Message: 1. Click "Sign In" if necessary. 2. Click the "Direc
Amazon rewards book credit not working
I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an
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@EG Thank you for moving the post over for our assistance. user_exsyeq Hello there! Thank you for bringing this to our attention and sharing with our community the experience that you have had with setting up our services at your home. I am ter
Installation delayed because technician refused to check correct pedestal — requesting corporate assistance
I’m looking for assistance from the corporate Digital Care/Customer Relations team regarding my new installation. During my original installation, the technician attempted to fish the existing underground conduit but was checking the wrong Comcast pedestal. I specifically showed him the pedestal I b
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Reoccurring billing defect
I am supposed to be on a monthly payment plan for a past due amount on my mobile phone account. Every month they withdraw the entire amount that's past due. I can't afford to pay it all at once, that's why I'm on a payment plan. Every month I have to call and get it reimbursed and start all over wit
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Billing
@smallxmac @XfinityBenjaminM Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
Very Noticeable Latency Spikes at first Xfinity hop under downstream load even with clean RF/FEC
I’m seeing reproducible severe downstream latency under load. My LAN gateway remains around 0.3 ms and my Hitron CODA56 management interface remains around 1–2 ms, while Comcast’s first routed hop rises from roughly 13 ms into the 200–450 ms range. External destinations such as 1.1.1.1 rise by essen
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@user_64f1gf @XfinityRoberto Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
FTTP/EPON ONT has POWER but no PON/ONLINE after outage - need Advanced Repair / provisioning check
I have Xfinity FTTP/EPON service with a separate Xfinity fiber ONT feeding an XB8 gateway. The ONT currently has POWER only. PON and ONLINE are both dark. Before the most recent power cycle, the ONT had POWER, PON and ONLINE all green. After the outage/power cycle it has failed to reacquire PON/ONLI
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Hello @user_twb9dh Thanks for reaching out. We have payment arrangements available as options for accounts at risk of being shut off. Instructions to set up an arrangement with our self -service option are found here: https://www.xfinity.com/support
Billing
I have been a loyal Xfinity customer for years now. I have always payed my cable on time every month. This month I ran into some financial issues that cost me a lot of extra money that I really didn’t have. So I’m wondering if I can get an extension on my cable Bill that was due this month. Thank yo
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@XfinityJamesC Actually, when I started claiming offers it was at approx 12:01 pm yesterday and I went to redeem them right away and received the error. I also checked in for my friends because they are seniors and don't know how to redeem r
Amazon rewards book credit not working
I was on the app first thing today when the offers dropped and selected the Amazon bookshelf credit. It was accepted, I got the code, copies it, went in through the app, pasted the code, went logged into Amazon and got the message there was an error accepting the invitation. Went back into my app an
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Still billing me!
I couldn’t find my original post from a couple months back so starting new post. A couple months ago I noticed I was being billed for Xfinity mobile even though I never activated my phone with them. 42 dollars was being automatically withdrawn from my bank account. I tried to contact someone for hel
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Billing
@user_3zero824wzz Understood, especially if it and that router are delivering your current speed tier needs. They want all DOCSIS 3 (and lower) off of their systems sooner rather than later, so one day it may just cease to function. You're prolongi
Lost ability to change WAN IP address by changing MAC address. Can only get internet with a specific MAC address.
For almost 30 years I've been able to do this with comcast/xfinity internet service. I have an Arris SB6183 modem and a Netgear WNR2000v2 router (neither are comcast supplied). Two weeks ago I changed the MAC address in my router to get a new IP like I had been doing for 30 years. When the Modem and
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Billing
I have been a loyal Xfinity customer for years now. I have always payed my cable on time every month. This month I ran into some financial issues that cost me a lot of extra money that I really didn’t have. So I’m wondering if I can get an extension on my cable Bill that was due this month. Thank yo
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Billing
Hi there @user_t7fpeo Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Can you confirm the date of your last tech visit?
XfinityDemetrise
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Low Upstream Power and frequent internet connectivity issues
I've been dealing with a few issues on and off over the years. Finally doing some actual troubleshooting myself as the tech support has not been helpful. Symptoms are random internet connectivity issues/slowdown (not related to wifi) and also random reboots of my Orbi router, which I always was assu
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