Xfinity Community Forum

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NO dial tone

I've tried everything and I cannot get a dial tone on new phone I plugged in/

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Home Phone Features

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user_bcmsb1 When you watch the program, does it start and end on time? If it's prime time and the programming is running long in the guide, that may impact the recording time.

XfinityAmandaB

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11 hours ago

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I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level

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Thanks for the additional details, user_rpd07v. I completely understand why you’re frustrated, especially after having this concern looked at in May and then reaching out again in October without receiving the expected follow-up. You shouldn&rs

XfinityDilary

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11 hours ago

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How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected

"An Xfinity manager came to my property in Woodburn, OR in May 2026, inspected my shallowly buried coax (1 inch deep under gravel/flower beds), and explicitly confirmed it required a complete drop-bury correction. I was promised a 6-week turnaround and never heard back. I called customer service tod

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2 phones

Am I able to have 2 phones with one number?

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Plan

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Xfinity Mobile Promotion that I signed up for not being honored

I am a long time and loyal customer of Xfinity/Comcast I have had Xfinity/Comcast home TV for about 40 years. I have had Xfinity/Comcast home internet for about 20 years. I was with a different mobile phone provider. Recently it was time for me to get a new phone so I started to shop around for a ne

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Plan

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@XfinityJeniece It's random, but seems to be mostly happening at prime time hours.

user_bcmsb1

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11 hours ago

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1 minute buffer on dvr

I have my recordings ending on time and starting on time.. but Comcast insists on adding one extra minute on the cloud recordings which forces a conflict when three shows overlap by that one minute how do I get around this without having to buy another tear level

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user_dc4x4q I apologize for that. Our team is working on a fix, but we do not have an eta at this time.

XfinityAmandaB

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11 hours ago

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Rendering error on Xfinity rewards, unable to redeem anything

I've been trying all day to redeem Xfinity rewards I finally can see them but they're all gone except for the $10 for the wicker movie and when I hit redeem it says rendering error it's been saying rendering error all day long

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I had a different user profile. I thought it had expired: user_wcvbrf On May 29,2026 an xfinity manager came to my home in response to concern that the coax that is buried in my yard is not buried deep enough. It is buried 1-3 inches. The manager

user_rpd07v

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11 hours ago

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How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected

"An Xfinity manager came to my property in Woodburn, OR in May 2026, inspected my shallowly buried coax (1 inch deep under gravel/flower beds), and explicitly confirmed it required a complete drop-bury correction. I was promised a 6-week turnaround and never heard back. I called customer service tod

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Yeah I've tried that, I can see the rewards when I do that but I can't redeem them. When I click redeem I get the same rendering error

user_dc4x4q

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12 hours ago

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Rendering error on Xfinity rewards, unable to redeem anything

I've been trying all day to redeem Xfinity rewards I finally can see them but they're all gone except for the $10 for the wicker movie and when I hit redeem it says rendering error it's been saying rendering error all day long

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I have also just noticed this exact scenario with my account today. I pay for 2 Gig as shown on my bill, but am shown on my current plan on the Xfinisy website that I am on 100 Mbps and when I do a speed test, I get nowhere near 2 Gig speed and hover

eightbitsoul

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12 hours ago

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Billing Dispute – Paying for 2 Gig Service but Account Shows 100 Mbps

I’m contacting you regarding a significant discrepancy with my internet service. I recently updated my Xfinity service and selected the 2 Gig Internet plan, which is listed on my order/account documentation as providing download speeds up to 2,000 Mbps and upload speeds up to 250 Mbps for $140 per m

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user_dc4x4q Thank you for stopping in for help with your Xfinity Member Rewards. This is currently a known issue that is being worked on. In the meantime, a few customers have had luck using a workaround with these steps: Open this link first: https

XfinityAmandaB

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12 hours ago

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Rendering error on Xfinity rewards, unable to redeem anything

I've been trying all day to redeem Xfinity rewards I finally can see them but they're all gone except for the $10 for the wicker movie and when I hit redeem it says rendering error it's been saying rendering error all day long

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Thanks for posting on our community forums for assistance, user_gard4d. I understand why receiving a returned payment notice would be concerning, especially when your account is currently showing a $0 balance. I’d be happy to take a closer look

XfinityDilary

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12 hours ago

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Question Regarding Returned Bank Payment Notification

Dear Sir or Madam, My name is [Edited: "Personal Information"]. I received an email from Xfinity this morning stating that my bank payment was returned. I do not understand why this happened, as I have not changed my bank or bank account information in the past seven months. I have consistently auth

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@XfinitySara I am having same issues, tried to work around where you click on you're already redeemed benefits and go back I can see them but I can't redeem them. Whenever I hit redeem I get the same rendering error. This is resulted in me missing o

user_dc4x4q

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12 hours ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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Rendering error on Xfinity rewards, unable to redeem anything

I've been trying all day to redeem Xfinity rewards I finally can see them but they're all gone except for the $10 for the wicker movie and when I hit redeem it says rendering error it's been saying rendering error all day long

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Customer Service

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Management of field technicians to really fix my dropping internet connection. On Friday not Monday.

I am a 73 year old leg amputee who is housebound and my internet keeps dropping. Tech was here Wednesday. No TV on Thursday and being told they can’t get me a technician until Monday. No Tv for 5 days. Cruelty to an old woman. Can’t someone step in and get me a technician on Friday. PLEASE HELP THIS

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Network

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What were the potential solutions?

user_cvn3ap

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12 hours ago

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Xfinity Stream on computer

Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano

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Unacceptable Service

I am writing to formally dispute the lack of a billing adjustment for ongoing internet service problems and repeated outages at my residence. I have had four technician visits to my home, and your technicians have acknowledged that there is a problem with the service. Despite these repeated visits a

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Your Home Network

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user_81se1a I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support."

XfinityVictor

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12 hours ago

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Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"

I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev

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user_eq2829 - Please keep us updated if it had helped!

XfinityThomasA

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12 hours ago

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Having issue sending email using Charter Spectrum account.

I have been trying since last April to send email from my Charter.net account. I can send via my cell phone, which is not ideal. I have seen a few articles stating that the error I am getting is because of a DNS configuration issue with my IP address. I have confirmed that it is not my antivirus, an

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Hello @user_ls933i, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name and address, I'd be more than happy to look

XfinityChelseaB

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12 hours ago

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Serviceability

Hello, I am requesting a technical review of my homes internet serviceability. I used to be an Xfinity customer for over 9 years. I have contacted Xfinity several times (including within the hour) since Feb 2026 regarding my new address and was recently told that the notes on my current address stat

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