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@czyxtd I'm glad to hear you were able to get the help you needed for this login issue you were experiencing. Since I have you here, is there anything else I can help you with? How's your internet service working?
Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect
Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect.
Question
Hi there, @user_vz2rbi. Thanks for reaching out to us here on the Community Forum. It does sound like the problem is the devices in this scenario, not necessarily the connection. I am curious if you've updated those devices recently. Perhaps there is
Slow wireless download less than 50
Apple tablets(2)and apple phone get good wireless. Android tablets(2), android phone firesticks(2) get download speeds of less than 50. Xbox wired is good. All speed tests done within 2 feet of xfinity router. Even your Xbox TV box is slow like the firesticks. Tried reset of router.many times.have 1
Question
@wfcash Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the "New mess
Audio Droputs
Hello, I have random intermittent audio drop outs. I've replaced the set top box and HDMI cable and switched to a different HDMI input. I have a Karoke machine connected and it has no audio drop
Question
@XfinityFrank I have done this almost 20 times in the past 2 months. I absolutely will not waste my time initiating another general chat session only for someone to completely ignore what I’m chatting about and jump to trying to sell me something el
Worst service ever, customer service is a joke
Xfinity is an absolute scam! They are trained charlatans. I called several times and requested assistance as my bill unexpectedly went up, I was told the agent lowered my cost and I would maintain all current services. THAT didn’t happen, I followed up via email, calls and chat… never fixed, they re
Question
I finally got a real person and all is good. Thanks for you efforts.
Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect
Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect.
Question
user_67rup0 Welcome to our community forum! I appreciate you bringing your experience to our attention so we can make sure you're receiving the services you pay for. Please send a direct message to Xfinity Support by clicking the chat icon in th
Service outages multiple
I have had xfinity internet for my business for the last several years. We switched our cell phones over as well, just recently. Ever since then, we have had multiple service outages. I cannot get anyone on the phone when I call. I am ready to cancel BOTH services at this point. It is ridiculous to
Question
Concern moved here to the Customer Service help section.
Service Outage – Formal Complaint & Demand for Compensation
Hello, This message serves as a formal complaint and demand for compensation regarding a significant outage of my Xfinity internet service. On April 14, 2026, my internet service was unavailable from approximately 11:00 AM until close to midnight. This prolonged outage caused serious financial loss
Question
Coax-to-Fiber Install with own UniFi router - Bridge Mode?
Our HOA convinced Comcast to upgrade from Coax to Fiber in our community over a year ago and I finally have an install date (Sunday morning) scheduled for my property. I'm an IT professional who 100% manages my own UniFi network and my UCG Max router/firewall is currently connecting directly via my
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Your Home Network
glh14, hello there, and thank you for reaching out to Xfinity Support. I would be happy to look into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so,
Is X-Class service available at my address?
I am interested in upgrading my existing 2100 Mbps Xfinity internet service to the new X-class service. Is service available to me in the Atlanta suburb in which I live? The regular Xfinity Customer Support staff does not even know what X-class service is so I am trying here. Thanks you advance for
Question
As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
Wifi constantly cutting out
Today we've had our wifi crash now 3 times around 15-20 minutes apart. We've restarted it through the app and manually. We will on a semi-often basis have it crash sometime between 2-4 am cst but it's only temporary and usually comes back up on it's own with no restart needed which has happened sinc
Question
user_ig155q, Hello, and thank you for reaching out to Xfinity Support. You have reached the right place. We can help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do
Green Utility Box Housing New Equipment
Xfinity recently installed a large green utility box in our yard, replacing what had previously been a small, flush-mounted grate. The new box is positioned in the middle of our lawn and is both intrusive and disruptive to the property. We would like to request that this be either replaced with a fl
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Is X-Class service available at my address?
I am interested in upgrading my existing 2100 Mbps Xfinity internet service to the new X-class service. Is service available to me in the Atlanta suburb in which I live? The regular Xfinity Customer Support staff does not even know what X-class service is so I am trying here. Thanks you advance for
Question
Hi there, @user_9l0ucx. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the difficulties with your service and with getting assistance. We would be more than happy to review your account and help in any way we are able.
Worst service ever, customer service is a joke
Xfinity is an absolute scam! They are trained charlatans. I called several times and requested assistance as my bill unexpectedly went up, I was told the agent lowered my cost and I would maintain all current services. THAT didn’t happen, I followed up via email, calls and chat… never fixed, they re
Question
Thank you for reaching out to our team here. I can definitely assist you with any safety issue. Can you send me a direct message with your full name and the complete address for where that line is? To send a direct message. Click the "New message" (
Downed Wire
Good afternoon, I want to report a downed wire @ [PII]. I had Verizon out but they said it was a Con=mcast line. Can I get someone out ASAP since it it blocking a driveway and is a safety hazard.Thank you
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Green Utility Box Housing New Equipment
Xfinity recently installed a large green utility box in our yard, replacing what had previously been a small, flush-mounted grate. The new box is positioned in the middle of our lawn and is both intrusive and disruptive to the property. We would like to request that this be either replaced with a fl
Question
Hi Thomas, a splitter is an RF device and would impact all services. I have a MOCA splitter in the attic that connects the gateway, X1 and secondary TV there are no issues with the Internet, secondary box or if I use apps on the TV bypassing the X1.
Audio Droputs
Hello, I have random intermittent audio drop outs. I've replaced the set top box and HDMI cable and switched to a different HDMI input. I have a Karoke machine connected and it has no audio drop
Question
user_1v36u7 Welcome to our community forum! Thank you for reaching out so we can review your account for a a new promotion that will keep you with us for years to come. Please send a direct message to Xfinity Support by clicking the chat icon in the
Cancel internet service
Price increasing by double with no offers to stay after being a loyal Diamond customer for over a decade. Plenty of other options of Internet in my area with price locks. Please send me the link to cancel my Internet service.
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Accepted Solution
@user_dewrj4 It must have a coaxial cable service to be able to be used.
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No coax cable connections in my apartment to connect the NOW
There are no coax cable connections available in my apartment only ethernet. How do I make this work with the Xfinity wifi box they sent me. I did verify my address to see if service was available and it said it was.
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