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Hi Matthew, I'd like information on cancelling my account. I am not able to call in and would like to do it online or over chat. Please advise.
ETF and Contract Questions
Hi, Please have an agent DM me - I have questions about any potential ETFs on my account. Thanks.
Question
user_x3xs89, I checked your device to be sure, and I'm not seeing any red flags. It may have been a proactive text based on data sent from the gateway. In the future, this link https://www.xfinity.com/support/articles/comcast-alerts is a great guide
Got this text from Xfinity
“Hi XXXXXX, it's Xfinity Assistant. We've identified an issue with your internet equipment at XXXXXXXXXXXXXX that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a n
Question
Good evening @user_y6t2nx, and thank you for reaching out on our Community Forums, we appreciate it. We can assist with your cancellation request. Please send us a direct message with your full name and complete service address to “Xfinity Su
Cancel service
I would like the service to end on September 19,2026. Please process the cancelation through this message, confirm the cancellation date and final bill. Thank you,
Question
Thanks for the prompt response. No issues out of the ordinary.
Got this text from Xfinity
“Hi XXXXXX, it's Xfinity Assistant. We've identified an issue with your internet equipment at XXXXXXXXXXXXXX that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a n
Question
To confirm, if you run a speed-to-gateway test (https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app), versus a traditional speed test, are you getting similar results?
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
Question
Cancel service
I would like the service to end on September 19,2026. Please process the cancelation through this message, confirm the cancellation date and final bill. Thank you,
Question
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Customer Service
Existing Customer: Upgrading to 500 Mbps Tier / Cart Glitch Dropping Mid-Split Upload Speed
Hello, I am an existing customer on a fully upgraded Next-Gen mid-split node. I am currently on the 300/100 Mbps tier, and my physical line successfully pulls 100 Mbps upload speeds every day. My hardware setup consists of a customer-owned, Next-Gen certified Ubiquiti UCI cable modem paired with a F
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Your Home Network
Lowering monthly bill
Hi, I’m contacting you because my Xfinity Internet bill has increased to approximately $120 per month, and I need help getting it back to a reasonable rate. I live in the Hackettstown/Mansfield, NJ area I would prefer to stay with Xfinity, but $120 per month for internet is simply too expensive. I’m
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Customer Service
I'm getting around 330Mbps as of now and yes it is on Wifi, my Wifi is capable of 1.5 Gbps the wired connection is capable of 2.5 Gbps, I have an AMD Ryzen 7 9800X3D 4.70GHz, 32 GB DDR5 RAM, Nvidia RTX5070 12Gb DDR7 RAM, and Windows 11 home. We do ha
Slow speeds supposed to get 2000 MBPS only getting approximatly 65 MBPS
I'm not getting the speed I am paying for, If i am only going to get the slower speed I want to down grade the account. Last week I attempted to get this fixed at that time I was getting approximately 250 MBPS before I upgraded I was getting 650 MBPS, and now it is at 65 MBPS. I seems impossible to
Question
It was a code for early access to Call of Duty: Modern Warfare Open Beta! I was able to claim the code, but the Xfinity app refreshed upon my redemption, and I was unable to access the code even after signing out and back in. After checking multiple
Membership Benefits
I redeemed some benefits last month and they seemed to have disappeared. I checked my redemption area, but the ones I'm looking for are not there. Any help?
Question
I see that you sent us a Direct Message, and we responded to you there @user_w8gsms. To confirm, did you receive our most recent reply? If not, there may have been an issue with message delivery or notifications. When you have a chance
Xfinity support
I would like to cancel my voicemail. I do not want it anymore. Take it off of my account
Question
sixstrrzr, I understand the changes are frustrating for you. Once we get any new updates, we'll be sure to keep customers in the know.
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
Question
Hey there JCblues 👋 Thanks for being any active member of our community with your post. I'm glad to hear you're taking advantage of those awesome Xfinity Membership benefits, so I definitely don't want you to miss out on anything you've already rede
Membership Benefits
I redeemed some benefits last month and they seemed to have disappeared. I checked my redemption area, but the ones I'm looking for are not there. Any help?
Question
Ok. I found the directions to DM on one of the forums with a question related to canceling voice mail. That is the only reason I reached out. I thought I was doing what I was supposed to. What do I do now?
Xfinity support
I would like to cancel my voicemail. I do not want it anymore. Take it off of my account
Question
- 19:03-19:09 PT: a sustained 6-minute outage. Latency at the same aggregation node (100.92.201.194/.195) hit 4.2 seconds just to respond at the peak, and stayed uniformly at 2.7-3.6 seconds across the entire path — including through the "9 Great Oak
Recurring internet outages traced to Comcast's own infrastructure — data attached, requesting technician review
We've been experiencing recurring internet outages/degradation (several per day, each lasting seconds to minutes) for the past two weeks in our home in the Avenida España/Los Paseos neighborhood of San Jose. To get to the bottom of it, I used AI to set up continuous automated monitoring from a dedic
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Escalation Request: Undelivered Phone Order and Lack of Resolution
Dear Xfinity Customer Care, I am writing to formally escalate an issue regarding my phone order that has not been delivered by FedEx and has shown no meaningful tracking movement for an extended period. I have contacted customer support multiple times regarding this matter and have been repeatedly a
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Devices
Something else I want to add to this. When we were having some less severe outages a few months ago, I purchased an Eero Pro 7 and a cellular backup unit and subscribed to Amazon's $100/year cellular backup service. The idea is that if primary Intern
msabramo
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Recurring internet outages traced to Comcast's own infrastructure — data attached, requesting technician review
We've been experiencing recurring internet outages/degradation (several per day, each lasting seconds to minutes) for the past two weeks in our home in the Avenida España/Los Paseos neighborhood of San Jose. To get to the bottom of it, I used AI to set up continuous automated monitoring from a dedic
Question