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That is correct. I had Peacock activated with my previous plan and then lost access with the new plan. My Peacock account is still active but there is no subscription active. When trying to follow the Xfinity steps to activate Peacock to the same Pea
Peacock Activation Loop - Error PPG_0017
Looking for an account reset after changing xfinity plans, both which had peacock premium included.
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Peacock Activation - Backend Entitlement Reset Needed
My Peacock subscription is not working after starting on a new Xfinity subscription with 2 years of Peacock Plus included. When I try to link a new email, it says: "Your Xfinity account is already linked to another Peacock account. PPG_0017_9a34faf" I would like to link my same email on the Peacock
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Sign-In and Account Management
no audio on MLB Network
There is no audio on MLB Network on both phone and TV streaming. All other channels have audio. I have reinstalled Streaming app. I have restarted TV and modem. nothing helps.
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Xfinity Stream App
Request for Immediate Review of Account Error, and Resulting Hardship
I would like to make the payments for the iPad monthly just as I contracted. I respectfully request that this matter be escalated to Executive Customer Relations for prompt review and resolution. Thank you for your time and attention. I look forward to your response. Sincerely, Evie H.
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Billing
Survey
Just wanted to give a big ten for my service tech today. I not sure but I think is name was Tony.
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Your Home Network
Help
Tengo un voltaje en mi timbre de 16v a 10va y no funciona mi timbre xfinity
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Devices and Equipment
user_3cwy9u Thank you for taking the time to explain what's been happening. I can certainly understand why this would be concerning, especially after your transfer appeared to complete successfully and your service worked normally for several days. B
My entire account seems to have reset after I moved
So I recently moved from one part of the city to another(Xfinity still services my area) I put in the request to move in the app and it accepted it. I moved (bringing my gateway with me) and set it up at my new place and for the last 2 days I had service with no issues and my account was normal. I g
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Hey there, @user_5zjro4, thanks for reaching out through Xfinity Forums regarding your disconnect. We can only schedule the disconnect a month in advance. You would need to reach out at the 30-day mark for us to be able to set up that disconnect for
When do I cancel my plan?
I spoke with customer service agent “Kyle” today (9/7/26) at 4:04pm and the call lasted around 10 minutes. I called to request that the last day of my service be October 22, 2026 because I am moving and the location I am moving to already has wifi so I can’t transfer my plan no matter what. He said
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Good evening user_h7gog1 I can certainly understand wanting to ensure you are getting the correct speeds. I will be happy to look into this for you. Are you experiencing issues on multiple devices, or just a specific device? What troubleshooting step
Internet spiking and slow speed
Hi, I’m having ongoing issues with my internet connection. The speed is consistently slower than what I’m paying for, and my connection keeps experiencing frequent spikes and drops. This is making it difficult to use the internet reliably. I’m paying for a specific internet speed, but I’m not receiv
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Device/ app
I am unable to get the xfinity app playstore says my device is incompatible (probable too old). What can I do?
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Devices and Equipment
Internet outage
We’ve been without internet since last Wednesday due to storms. There have been no updates and no estimate for restore. Just trying any method possible to get an update.
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Your Home Network
My entire account seems to have reset after I moved
So I recently moved from one part of the city to another(Xfinity still services my area) I put in the request to move in the app and it accepted it. I moved (bringing my gateway with me) and set it up at my new place and for the last 2 days I had service with no issues and my account was normal. I g
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Customer Service
Hello there, I'm reaching out to see if you were able to have your speed issues addressed?
My plan is 1GB upload and 1GB download... that's not what I'm actually getting
My 1GB / 1GB plan is only getting 40mb/s upload, not the 1GB I'm paying for. The download is only 900mb/s, not 1GB. I'm connected directly to the modem via Ethernet on a very fast computer.
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2Gbps plan getting ~420Mbps — OFDM channels showing millions of corrected errors
Hey, hoping someone with access to plant-level diagnostics can take a look at this since I've already gone through pretty much everything on my end. I'm on a 2Gbps plan but only getting around 420Mbps in real world speed tests. Modem is a Motorola B12 DOCSIS 3.1. Here's what I've already tried, none
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Your Home Network
Thank you for taking the time to share these details with us @user_nhz9x8! We appreciate your loyalty and your history of consistent, on-time payments, and we are deeply sorry to hear about the confusion and hardship surrounding this second mobile ac
XfinityQuemekia
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Request for Immediate Review of Account Error, and Resulting Hardship
I would like to make the payments for the iPad monthly just as I contracted. I respectfully request that this matter be escalated to Executive Customer Relations for prompt review and resolution. Thank you for your time and attention. I look forward to your response. Sincerely, Evie H.
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