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@pokermama27 Thanks for reaching out to us via Forums for assistance. To confirm, were you expecting an incentive card? If so, have you checked the incentive tracker? If not, please visit this link to track this reward https://www.xfinityincentivetra
incentive card
i got email from yourcard@incentivetracker.xfinity.com am trying to verify i clicked on it but worried ty gina [Edited: "Personal Information"]
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Let us take a look into this on our end, user_g90y8c. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right cor
Awful customer service.
Paid for MLB package and then cannot access it! Transferred to 2 chat agents. Then called 800#. Talked to 3 people kept getting transferred until they basically hung up said the office was closed. Awful. Wish there was another option!!
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Same thing happened to me, they said I signed up for a diff plan and did not read the terms properly. I dont know what $50/mo for 5 years means if i am paying 60/month.
Signed up for $50 1Gig guaranteed for 5 years. Within 1 month - price increased to $60.
I signed up in February for $50/mo for 1gig internet. My march bill is $60, with a cryptic... Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan. I never made any changes.
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user_91pjaw, hello and thank you for reaching out through Xfinity Forums. I am sorry to hear you have had such a difficult time getting assistnace. You have come to the right place. I would be happy to help. Please send us a DM with your name a
Absolutely The Worst Customer Service!!!
I am currently in an outage and I truly do understand that the Derecho storm that came through here Has made restoration of Internet difficult. However, the main problem that I have had since June is that I can rarely speak to a person (after time wasted trying to get to them) and, couple of times t
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I don’t know if we selected seasonal internet access plan. My husband subscribed right through the TV. if we cannot access it that’s fine but why are we still being billed for it after we went seasonal!
Awful customer service.
Paid for MLB package and then cannot access it! Transferred to 2 chat agents. Then called 800#. Talked to 3 people kept getting transferred until they basically hung up said the office was closed. Awful. Wish there was another option!!
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I have no idea if we selected that. Probably not. If I cannot access MLB while on pause why am I still being charged for MLB?
Awful customer service.
Paid for MLB package and then cannot access it! Transferred to 2 chat agents. Then called 800#. Talked to 3 people kept getting transferred until they basically hung up said the office was closed. Awful. Wish there was another option!!
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Direct message just sent.
My TiVo Roamio has a V58 error on all channels.
Please completely unpair my cableCard from my account, delete the old entries, manually type in my Host ID (which is incorrect online) and CableCARD ID numbers, and push a cold hit (Validation signal). Let me know if you need further information from me.
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@user_achcs8 - We can! Please send our team a direct message to continue. How to send us a direct message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and paper) ico
Service Cancelled - No Confirmation?
Hello, I cancelled service yesterday and shipped my modem back to Xfinity yesterday as well. I still don't have confirmation and my account still appears to be active. How can I confirm this is being disconnected?
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I have no open orders. Can you confirm for me if the account is cancelled or not?
Service Cancelled - No Confirmation?
Hello, I cancelled service yesterday and shipped my modem back to Xfinity yesterday as well. I still don't have confirmation and my account still appears to be active. How can I confirm this is being disconnected?
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Hello, @user_achcs8! Thanks for reaching out. That's a great question! Do you see any open or pending work orders when you sign in to your account online? These requests (by default) typically remain open for 10 days before completing and closing. Yo
Service Cancelled - No Confirmation?
Hello, I cancelled service yesterday and shipped my modem back to Xfinity yesterday as well. I still don't have confirmation and my account still appears to be active. How can I confirm this is being disconnected?
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Hi there, @tbill1. Yes, it looks like this functionality was changed recently. You can no longer schedule new whole channel recordings for all programming airing on a channel during a selected time period. Single-program and series recordings remain
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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Service Cancelled - No Confirmation?
Hello, I cancelled service yesterday and shipped my modem back to Xfinity yesterday as well. I still don't have confirmation and my account still appears to be active. How can I confirm this is being disconnected?
Question
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Customer Service
user_g90y8c, got it, and thanks for letting us know. Customers on a seasonal hold with the Seasonal Internet Suspend plan will no longer have access to streaming services on Xfinity TV Boxes (when subscribing to and paying for through Xfinity). There
Awful customer service.
Paid for MLB package and then cannot access it! Transferred to 2 chat agents. Then called 800#. Talked to 3 people kept getting transferred until they basically hung up said the office was closed. Awful. Wish there was another option!!
Question
@XfinityCliff From Google AI: Yes, Xfinity deliberately removed the ability to perform channel-based recordings (recording a specific channel between designated start and end times) on the X1 platform.
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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sylvaing Thank you for your honest feedback. Our team is still here for you and will continue to work with you in our DM.
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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There it is, folks: Xfinity for "symmetric 1Gb":
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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You're welcome, I'm glad we got everything resolved for you. Feel free to reach out to us anytime, and thank you for being the best part of Xfinity!
Pending TV service change needs review before order completes
I recently placed an order to change my Internet and TV services. The Internet portion appears to have completed successfully, but the TV portion still appears to be pending and my account is still showing the old TV monthly charges. More importantly, I believe the pending order may have inadvertent
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Update:1. This problem remains unresolved.2. In fact, the situation is much worse: I am now at 250/60 vs 1100/450. 3. My bill is up $10/mo. I have easily had half a dozen tech visits in the past year since I joined. None achieved a thing. Things kee
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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@XfinityOrlandoM Thank you!
Pending TV service change needs review before order completes
I recently placed an order to change my Internet and TV services. The Internet portion appears to have completed successfully, but the TV portion still appears to be pending and my account is still showing the old TV monthly charges. More importantly, I believe the pending order may have inadvertent
Question
Hello @user_dfzy9n That reward should be available through 8/30. What do you see before that message comes up?
XfinityMatthew
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3 hours ago
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Traitors Sweepstakes form issue
I am trying to enter the Traitors sweepstakes but it says “sorry this benefit isn’t available” does anyone know why
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