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My apologies @heyeaglefn your DM does not seem to be connected to this thread. Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon n
Get 2 tickets to the NASCAR All-Star Race, on us
I am having the issue where I redeemed and am getting the blank code. Can anyone help me? Thanks
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
switch from business to residential
How do I update the type of service for an existing address? It was formerly business but has now been converted to a residence so I need residential service. Thank you.
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Chat sent last night, haven't heard anything. Thanks
Get 2 tickets to the NASCAR All-Star Race, on us
I am having the issue where I redeemed and am getting the blank code. Can anyone help me? Thanks
Question
Hello user_erzdmy, I hope that you are having a great Thursday. Thank you for creating a post and reaching out to us for help with the payment options. I'm sorry that the payment method keeps declining. It's important that we are able to manage and p
Billing
There is money in my bank account for the late payment I have but my card keeps declining even tho there is money in my account
Question
I did and yahoo told me they can not help because is a comcast server and to call comcast. So i guess I am out of luck and lost 2 accounts. Seriously thinking to switch
my email mygrated to yahoo
3 accounts but i can only see 1 and the other 2 try to download from comcast servers 20,000 plus from 2017that i don't want and there is no way to delete them
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Support
Hi, I am trying to get in touch with someone to rectify a markout issue at one our job sites. We have called in a markout and 3 mismarks and also reported a damaged line due to mismarks to the dig call center. Comcast keeps sending back clear/ no conflict emails without going out to mark the lines.
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Customer Service
WiFi disconnected, “Your updated service order is confirmed“!
I got an email a few weeks back saying “Your updated service order is confirmed”, though I never requested anything. I didn’t think much of it as my next auto payment went through and my wifi was still working. However this morning my WiFi disconnected and the Xfinity app says I have a $21.90 balanc
Question
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Billing
Hello, @user_l0qb99 sorry to hear you are having issues adding an account to your online portal. Tell me, has following these instructions below failed to achieve those results? https://www.xfinity.com/support/articles/switching-between-multiple-ac
I need to speak to a live person, I cannot add an account to my online portal
Everytime I call the 1 800 934 6489 number and put in my account number, the AI agent tells me to login online and disconnects me. I cannot login on line because this account is not registered and I cannot link it. The address on the bill matches the address I type in but the system says it can't fi
Question
I need to speak to a live person, I cannot add an account to my online portal
Everytime I call the 1 800 934 6489 number and put in my account number, the AI agent tells me to login online and disconnects me. I cannot login on line because this account is not registered and I cannot link it. The address on the bill matches the address I type in but the system says it can't fi
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Customer Service
From my experience and posts from others, the XG1v4 is rarely available in stores. I've gotten mine through this site or online customer support. The right box has arrived about 60-70% of the time that way. I've had to send the wrong box
How can i get the xfinity XG1v4 4K box with DVR? I have been into store 4 times and keep getting Xi6-A
I have a 4K tv and i am trying to replace old set top box with new XG1v4 4K box with DVR. I have been in the Xfinity store 4 times and have been sent the Xi6-A companion box 4 times. Please advise.
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I followed the prompts to convert to yahoo based on many emails from xfinity saying I had to and now I can't get into my comcst account and I hate yahoo email! How can I get back?????????
Reactivating my Comcast email address
I activated my Disney plus, Hulu package using my Comcast email address because I thought I had to. When I went to sign into Disney, it sent a code to my email that I can’t access because my Comcast email has been deactivated, probably for at least a year now. I can’t figure out any way to reactivat
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@user_cnm1bg We want to thank you for reaching out on the Community Forum for support with your account. We are glad we were able to help process this order for you. Never hesitate to create another public post for any of your future account and serv
Cancellation
I just called this morning to cancel my Xfinity internet and was told that it was successful and immediately cancelled, but I was not given a confirmation number. I also did not receive a confirmation email. I am supposed to be billed tomorrow so I want to make sure it was actually cancelled.
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Billing
There is money in my bank account for the late payment I have but my card keeps declining even tho there is money in my account
Question
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Billing
switch from business to residential
How do I update the type of service for an existing address? It was formerly business but has now been converted to a residence so I need residential service. Thank you.
Question
•
Customer Service
I have been with Comcast/Xfinity for over 22 years and asked for a price reduction on my services in April...agent said to call back in May and check for promotions. A call back in May rendered no discounts, another frustrating experience, and a hug
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
Question
Hi there @MaxVoltage. Thank you so much for creating a post regarding your Gigabit Pro and our X-Class internet service. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and com
Is FTTH available and when will X Class be available?
Hi Xfinity Support team, I'm writing to request a serviceability check for both Gigabit Pro x10 (FTTH) and X-Class symmetrical DOCSIS 4.0 service at my address. I understand these are handled by the dedicated Gig Sales team rather than standard support, and I'd appreciate having a ticket opened on m
Question
Comcast is forcing my HOA to upgrade to the XER10 router. Also, very annoyed at the fact that Xfinity removed our ability to enable bridge mode and will not allow us to connect directly to the ONT.I'm joining my HOA tech committee to be involved in t
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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WiFi disconnected, “Your updated service order is confirmed“!
I got an email a few weeks back saying “Your updated service order is confirmed”, though I never requested anything. I didn’t think much of it as my next auto payment went through and my wifi was still working. However this morning my WiFi disconnected and the Xfinity app says I have a $21.90 balanc
Question