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I am requesting immediate escalation and executive review of my account due to unresolved issues that have now continued for over one year. Lost Device in WarehouseA device that I returned was last scanned in your warehouse. I have been told multi

user_011f20

commented

3 hours ago

to the conversation:

Over charges

Please see the following. I need for someone to assist. I’m just being push back and forth and neither company wants to take ownership. Hello Lisa, Thank you for your reply. We sincerely apologize for any issues with your billing concern. We do see that you were refunded for the $18.01, but the char

Question

My Tubi app via the Xfinity X1 cable box is horrendously slow. Why?

The Xfinity streaming app for Tubi is so egregiously slow that it’s almost unusable. A single remote command on the app can take upwards of 20+ seconds, which is beyond ridiculous. I restarted my cable box and cleared my user data via the Xfinity settings to no avail. I have used Tubi at four differ

Question

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Xfinity Stream Website

Good Morning, @user_w0cx9o! Thank you so much for taking the to reach out to us here on the Xfinity Forums. I am very sorry to hear about your experience with attempting to close your account, it certainly is not what we want for our customers. I wou

XfinityAdrienne

commented

3 hours ago

to the conversation:

Cancel my Internet service

Your schedule to cancel does not load. Cancel my service asap. Thanks and please confirm.

Question

Cancel Home Internet Service

Xfinity support, I need to cancel my home internet service but the callback day and I can’t find a number to call so please contact me

Question

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Customer Service

Thanks for reaching out on our Xfinity Forums, @user_4zo5hi. We want to do everything we can to help! Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct Message:

XfinityAbel

commented

4 hours ago

to the conversation:

Cancel Internet service

I would like to cancel my Internet service ASAP. Please

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

4 hours ago

to the conversation:

How to get the 12 month promotional discount? Or how to speak to an agent? Xfinity assistant not helpful

How do I reach an agent to discuss promotional discounts? My bill just jumped in the new year after the 12 month discount ended. There’s no option for me to sign up for it on my own

Question

Hello! @user_rzxjs0 You can cancel certain Internet Subscription Video On Demand channels by following the information in the link below: Internet Subscription Video On Demand channels are individual On Demand networks that you can subscribe to in ad

XfinityKam

commented

4 hours ago

to the conversation:

Cancel starz

How do I cancel starz which was mistakenly selected today

Question

Hi there, @user_9j7ogl ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person

XfinityRichard

commented

4 hours ago

to the conversation:

Payment

Changing more than the plans supposed to be

Question

Hello, @user_c2uvy2 You can view your Xfinity billing statement history by signing into your account. To view your statement history, go to customer.xfinity.com/billing/services/statement/history. You may need to log in to your account. Cli

XfinityThomasC

commented

4 hours ago

to the conversation:

Monthly bill summary

Hi, because of a court action against my co-owners who never paid a bill since the purchase in June 2018, my lawyer ask me for all my bills since the purchase. Would it be possible to provide me with a detailed bills since the purchase of my condo. It could be send by email to me.

Question

@charlie312 Our team can help. Can you please direct message me your first and last name along with your full service address so that I can assist?To do so, click on the chat icon located at the top right of this forum's page.Here are the detailed st

XfinityKei

commented

4 hours ago

to the conversation:

Broken xfinity line

Tree broke my xfinty line

Question

New Promotion

our account [Edited: "Personal Information"] promotion has ended. I need a new promotion.

Question

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Customer Service

I need a new promotion for account ending in [Edited: "Personal Information"]

user_hp6tt3

commented

4 hours ago

to the conversation:

New Promotion

our account [Edited: "Personal Information"] promotion has ended. I need a new promotion.

Question

Hi @user_1w9zov,thank you for taking the time to reach out to us here on our Xfinity Forums about your order status! We are pleased to know you ordered with us and happy to have you part of our family! We're here to help!😀In order to assist you furt

XfinityMelinda

commented

4 hours ago

to the conversation:

My order

Will my order arrive today

Question

@michael1967 We have great deals going on all the time. I would be more than happy to review your account to see what's available in your area. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the

XfinityRaul

replied

4 hours ago

to the conversation:

New 1 gig plan

I want to switch to the new 1 gig 50dollar month internet plan and it keeps coming up 100$ instead of 50.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

commented

4 hours ago

to the conversation:

Cancel my Internet service

Your schedule to cancel does not load. Cancel my service asap. Thanks and please confirm.

Question

Cancel starz

How do I cancel starz which was mistakenly selected today

Question

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Billing

@user_j7x9ls Did you have a chance to gather that requested info ?

commented

4 hours ago

to the conversation:

When do routers get replaced with more modern ones

I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology

Question

nothing changed on the VPNs. It is also impacting our personal cell phones, so nothing to do with the work VPNs.

user_52ohg9

replied

4 hours ago

to the conversation:

Issues with VPN and Xfinity

Hi - Wife and I work from home and have used Xfinity without issue until about a week ago. Since then, neither our personal or work phones connect to our home internet and our work computers cannot access our home internet when their VPNs are active. This is impacting our ability to work.

Question

Hi there @user_mscwpj Thank you so much for reaching out about a disconnected wire at your home. Please keep in mind that in the future if you need help to first start by creating your own public post. That said since we are connected we are ha

XfinityDemetrise

replied

4 hours ago

to the conversation:

xfinity support

I have a complaint and cannot be connected with a supervisor. It is not feasible that I should have to wait 24-48 hours to get a call back - and even that was like pulling teeth - because I don't have an expensive enough package even to get a call back... PLEASE: before I find another internet provi

Question

waiting on 6 digit code to my phone

user_e92521

replied

4 hours ago

to the conversation:

power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

Question