Xfinity Community Forum

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Not able to get the help i needed

StephPMad

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12 hours ago

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Retention department

I have had xfinity for two years now and it keeps increasing Starting to feel like the frog in the boiling water. I tried the chat last month after an hour they werent any help and told me to check for nee deals in a few weeks. Tried to chat today and it’s just stuck Now my bill is due to jump anoth

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Same issue bait and switch with speeds and price. Was told I would pay less and being billed more. Was told I would be grandfather ed in my old plan speed of 600 and with four different speed tests am getting 350 which is a FAR cry from 600 mps. Plu

user_99d8f7

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12 hours ago

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Bill higher than usual - why am I charged for "xFI Complete"

Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/

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Same issue PLuS I’m getting nowhere near the speeds that you said I’m paying for

user_99d8f7

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12 hours ago

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Bill higher than usual - why am I charged for "xFI Complete"

Hi, my bill is unusually higher since last month - what is this "xFi Complete" added to my bill ($25) starting last month? I was totally unaware of this and did not agree to this, and seems like this is a known issue reported by other customers as well (e.g. https://forums.xfinity.com/conversations/

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@user_qjcvtw Are your firesticks currently updated?

XfinityShawn

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12 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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user_a0bfor thank you for using the Xfinity Community Forums page to reach out regarding your recent customer service experience. The last thing we want is to lose you as a customer. Let's get your account pulled up and authenticated to take a closer

XfinityMarcus

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12 hours ago

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Did anyone's phone number get deactivated by Xfinity on accident? (Worst customer service in my life)

Xfinity deactivated my phone number a few days ago, for no reason, i lost all my data and the offers for the plan i was on, i had no network or data since they deactivated my number, I had to go to the xfinity store and get a new line just so i can call the customer service and ask why is this? and

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Upgraded Xfinity plan from 500Mbps to 1200Mbps but still showing 500Mbps.

Hello, I upgraded my Xfinity Internet plan today from 500 Mbps to the 1.2 Gig (1,200 Mbps) plan. However, my internet speeds are still only reaching around 500 Mbps, which is the same as before the upgrade. I have already: Restarted my computer. Confirmed that my new plan appears on my Xfinity accou

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Your Home Network

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painterfam You've reached the perfect place to get help with the app error you're seeing in the Xftinity Stream App. What is the make and model of the device you're using to stream content from the app?

XfinityEmilyB

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12 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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sfcgilleyt I am glad I was able to get your spouse's name added to the bill for you!

XfinityAmandaB

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12 hours ago

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Need help adding Spouse name to bill

Looking to add spouse to my account for proof of residency

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Thank you for reaching out to our team. If that final bill is paid through us, it would be reported to the collections' agency as paid in full, you would not need to reach out to them. It takes about five business days for the agency to receive the u

XfinityJohnG

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12 hours ago

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Final bill is in collections

I’m reaching out because I just realized my past due bill is in collections. Xfinity is still giving me the option to pay it directly on their website, however I just want to make sure that once it’s paid in full is deleted off my credit report. Or do I contact the agency directly and do a pay to de

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Hello user_xc36tq, welcome to our Xfinity Community forum. We are here and happy to help you. Porting over a number is actually pretty easy most of the time. I will be happy to assist you in porting over your number, we just have to get your account

XfinityJeffB

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12 hours ago

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How do I port a CenturyLink landline number to replace an existing Xfinity Voice number

I need Xfinity Support to assist

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Peacock activation help: Your Xfinity account is already linked to another Peacock account

I am unable to activate my free peacock subscription. I already have a free Peacock account but am not currently paying for a premium account. When I try to activate Peacock using the same email address as my free Peacock account which matches my Xfinity account address, I get this message on the Pe

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Customer Service

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Hi there, @user_fq32h7! Thanks for reaching out about pairing you CableCARD to your TiVo again. We are able to further help with this. We attempt to pair it for you. If we are unable to get it working, we can open a ticket for the advanced repair tea

XfinityRay

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12 hours ago

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Nobody knows how to send a pairing signal to Tivo

I had to send my TiVo in for repair. By the time I got it back, my cable card was no longer active. I need someone at Comcast to send it a pairing signal. There used to be a dedicated team for this, but Comcast disbanded it. After an hour in chat, I managed to get a representative to schedule a live

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I have two XG1v4 DVRs and prefer the wired connection over wireless, local recording, and more tuners for simultaneous recording. The one advantage of the Xi6 I see is support for Dolby Vision over HDR10. You also can place it in rooms that ar

BIslander

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12 hours ago

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Upgrade from XG2v2-P to XG1V4

Ive upgraded with a 4k tv. I’ve tried to order the XG1V4 through customer service. They are adamant that all I need is an Xi6, and they keep sending them. I lease a Comcast modem so no issue there. I’ll refrain from returning these 3 extra boxes until I hear. Could you please advise on the best setu

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Final bill is in collections

I’m reaching out because I just realized my past due bill is in collections. Xfinity is still giving me the option to pay it directly on their website, however I just want to make sure that once it’s paid in full is deleted off my credit report. Or do I contact the agency directly and do a pay to de

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Customer Service

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Yes but the actual 2 month long thread and the Direct Message communications are gone. That is just my first entry

user_h68fsk

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12 hours ago

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Please revive my previous thread

I (user_c1c1ep) have a long (since May 14) thread with Xfinity on Direct Messaging. The history of my complaint/issue is on that thread. The thread disappeared sometime last night/this morning. I did not close it. We seemed to be making progress and the history is important. Please reinstate this th

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user_ql3k5d We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue with the Xfinity Stream app, so the Community can have an u

XfinityMartyR

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12 hours ago

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Xfinity Stream app issues

Hey Xfinity Stream, are you planning to fix your app problem anytime soon? It’s not working for a week already

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Hey there, @user_uxknrf, thanks for reaching out through Xfinity Forums regarding your new services. We are so happy to have you in the Xfinity family! I would be happy to help you with activation. Can you please send us a Direct Message with your fu

XfinityJeniece

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12 hours ago

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How to set up internet

Can someone call me im a new customer help with setup [Edited: "Personal Information"] I signed up last night

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@user_xfamha Thanks for adding to the thread. You can disable automatic payments with the steps here https://www.xfinity.com/support/articles/setting-up-auto-payments.

XfinityBenny

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12 hours ago

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Auto pay

I want to change my auto pay account

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@XfinitySeth message sent

user_c9233d

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12 hours ago

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Disney Plus Ads

I’m subscribed to Disney+ Premium ad-free service, been paying for ad free service, and I’m still seeing ads. I’ve talk to Disney and they said it’s on Xfinity’s end. I get on the chat with Xfinity in whatever country they’re located in. They tell me that they’ve fixed and here we are a week later a

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Hey there, @user_ayg0i1, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to see what promotions we have available. I understand wanting to ensure you get the best value for your services. Can you please send us

XfinityJeniece

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12 hours ago

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service

need to review my account to lower payments.

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