Xfinity Community Forum

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n

XfinityJon

replied

14 hours ago

to the conversation:

0

U

Payment arrangements type with someone

Need confirmation on my arrangement so my service stay on

Question

U

@XfinityJon yes serval times

user_0zw98h

replied

14 hours ago

to the conversation:

0

U

Payment arrangements type with someone

Need confirmation on my arrangement so my service stay on

Question

M

Why does Xfinity have a customer service rating of below 0. Every time I call customer service I spend from 2 to 2:30 hi ours on the phone and I never get anything resolved. Xfinity has to be the worse company ever. If I could I would get rid of the

marjohn1954

replied

14 hours ago

to the conversation:

0

U

PHONE UPGRADE NEVER WORKS

I have paid off both phones on my account for years now and it tells me the same thing that i have TOO MANY DEVICES ON PAYMENT PLAN, why are you telling us we have upgrades only to deny them and then not help? I have tried so many times and i am sure others have been through this as well.. it tells

Question

I am happy to look into this for you. I would need you to send us a direct message so that I can locate your account. We would not want you to post your information here, that is why I asked for a direct message, so that I can pull up your account an

XfinityJon

replied

14 hours ago

to the conversation:

0

U

Payment arrangements type with someone

Need confirmation on my arrangement so my service stay on

Question

Hello @user_476aox, have you attempted to us the https://customer.xfinity.com/activate-peacock link to activate your peacock subscription?

XfinityJustinM

commented

14 hours ago

to the conversation:

0

U

Unable to activate peacock - Something unexpected happened Please close this pop up and try again

I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1

Question

Thanks @user_g4mqb8! What changes did you recently make towards the account? Was there a recent downgrade from our Xfinity 1 Gig to a lower speed tier? Peacock is included for 24 months with our Xfinity 1 Gig Internet plans or higher, so a downgrade

XfinityDemitrius

replied

14 hours ago

to the conversation:

0

U

Xfinity and Peacock unmerging

My peacock premium status is not working. When I try to reactivate it. An error code appears saying that my account is linked to another Xfinity ID. So I need it unlinked/unmerged to access my peacock account.

Question

Hi there user_nc3fqf, thanks for stopping by our community forums! We'd be more than happy to look over you ECM ticket. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a loo

XfinitySean

commented

14 hours ago

to the conversation:

0

U

ECM STATUS

May I have the status of my ECM [Edited: "Personal Information"] ticket please?

Question

Hi @user_mmk8wu, thank you for taking the time to create an official post! We would certainly hate to see you go as before your 15th anniversary, but we understand that sometimes we need to scope out the competition to make sure we have truly found t

XfinityJustinM

commented

14 hours ago

to the conversation:

0

2

U

Rising costs of services

I have had Xfinity internet, security, and cable services for 13 years. My monthly bill has averaged around 300-350 per month. It has recently gone up to 400. Currently getting charged $125 per month for Internet . My neighbor just signed up for the same internet service with Xfinity for $50

Question

U

@XfinityJon i'm trying to confirm my payment arrangements so my service doesn't get shut off. Been online for 2 hrs trying to get it confirmed.

user_0zw98h

replied

14 hours ago

to the conversation:

0

U

Payment arrangements type with someone

Need confirmation on my arrangement so my service stay on

Question

U

ECM STATUS

May I have the status of my ECM [Edited: "Personal Information"] ticket please?

Question

•

Customer Service

10

1

0

$20/mo for NOW TV has been the set rate for a while now. But your overall price may increase and the end of your internet promo. The NOW TV is no contract, so you can always remove it at any time if you wish. We also will notify you of any price incr

XfinityMatthew

replied

15 hours ago

to the conversation:

0

Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?

One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge

Question

Moved to the Streaming App forum as this has nothing to do with Accessibility/disability.

Again

commented

15 hours ago

to the conversation:

0

U

Streaming app

If I wasn't stuck with Xfinity due to being a preferred vendor in our park I would NEVER EVER have their Internet or streaming services again. I asked multiple times before getting my services if they will work with my television and the speed of my internet. Come to find out Xfinity streaming app i

Question

U

Rising costs of services

I have had Xfinity internet, security, and cable services for 13 years. My monthly bill has averaged around 300-350 per month. It has recently gone up to 400. Currently getting charged $125 per month for Internet . My neighbor just signed up for the same internet service with Xfinity for $50

Question

•

Billing

13

1

0

There will be a banner on the main email web portal page that will mention you are eligible for the migration. It is very large and there will be a button to click on the front page to start the migration.

XfinityMatthew

replied

15 hours ago

to the conversation:

0

Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

Hello user_1fe22f 👋 Thanks for taking the time to reach out in our community with your post! I definitely know how annoying it can be to deal with pixelation when I'm trying to watch TV, so I want to help however we can. Typically, your gateway shou

XfinitySeth

commented

15 hours ago

to the conversation:

0

U

TV Interference form Gateway

Xfinity Gateway and TV set box on one outlet. When gateway is plugged in I get pixels on tv. using splitter Xfinity gave me, but doesnt work. Bought Splitter, same mess. I need step by step, how to hook up both, and what splitter to use

Question

I talked with Mohammad on the Xfinity chat, and he says that adding the NOW TV plan will increase my bill by $20, making it $95 a month. However, I wonder if that price increases as the months and years go on.

Annabelle2

commented

15 hours ago

to the conversation:

0

1

Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?

One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge

Question

U

Yes I have and it won’t work

user_g4mqb8

replied

15 hours ago

to the conversation:

0

U

Xfinity and Peacock unmerging

My peacock premium status is not working. When I try to reactivate it. An error code appears saying that my account is linked to another Xfinity ID. So I need it unlinked/unmerged to access my peacock account.

Question

Hello. Just checking back in with you. How have things been going with the connection since we last spoke?

XfinityMatthew

replied

15 hours ago

to the conversation:

0

Highly Intermittent Uploads

For the last around 5 months, I've been dealing with wildly varying upload speeds. At times, down as low as 0.15 Mbps. I've had a tech out, the line signals are good to my modem. The speeds can be good, but at times the uplink (wired connection) drops to the dirt, stopping applications such as games

Question

U

Thank you, I submitted a message with your support team with examples of the internet dropouts mentioned in the forum post.

user_ekkrhx

replied

15 hours ago

to the conversation:

0

U

Xfinity changed appointment with no notice

I had an appointment scheduled with an xfinity technician for today at 12:00pm and nobody showed up. I checked the xfinity assistant and I saw that it says my appointment is now on Tuesday, with NO prior notice about this change in the appointment date and time. Who can I contact about this? (A real

Question

Ok, let's take a closer look at your account and see if we need to get a ticket submitted @user_e5sxj3. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Di

XfinityAlyssaA

replied

15 hours ago

to the conversation:

0

U

Peacock Premium

I received the Peacock premium offer through my giga speed Internet service, which is showing as activated. When I log into Peacock, none of the premium services are showing.

Question