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Ported my number over a month ago and am still being billed
Ported my mobile number to a different carrier over a month ago. Still getting billed. Called twice. Agents cannot see any information on the account. Only option is to dispute the charge. How can I get Xfinity tk stop
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Plan
Unable to activate/redeem Peacock perk
I’ve received multiple emails about an unclaimed Peacock perk because I’m an Xfinity Platinum member. However, when I click on the link to claim and activate it, there isn’t an option for Peacock in my subscriptions, the Xfinity StreamStore, or in the rewards/perks page. I received the most recent e
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Xfinity Stream Website
ESPN unlimited not working despite xfinity say app saying active
Every time I try to use ESPN unlimited, it says I need to activate ESPN unlimited. It will not play. After 10 calls to Xfinity and 3 to ESPN (7 hrs talking to agents), I have determined: Xfinity app says that ESPN Unlimited is Active. ESPN says I am not active under both my personal email and my Com
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Xfinity App
Eating some humble pie after having a better look at my coax cable. The center wire inside the connector had recessed to the extent that it wasn't making contact with the modem. Reseating (err... pushing with force) the wire back into the conn
Changed plan and now no service - time sensitive due to medical recovery
I upgraded from legacy 1 gig plan to 2 gig plan On 7/24. My Arris SB8200 has worked flawlessly for 8 years and continued to work while I awaited an XB8. XB8 arrived. Multiple self serve and agent activation attempts have failed. Asked to revert to the Arris. Also won’t reactivate. Was told a technic
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zoom3zoom I can definitely understand your concerns, If you would prefer to reach out to us by phone you can call us at 1-800-XFINITY (1-800-934-6489).
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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New phone line with Xfinity
They were porting my number in from At&T. On phone for over an hour. 3-way call with AT&T and your rep. AT&T unlocked phone and we setup the pin numbers. Your rep gave me a temp number and said it would be a few minutes, and it would port over. After restart and it will be fine. Phone now has no ser
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Network
Going to the Xfinity store is always a bad experience, they are just sales people, and know nothing about the equipment and service they sell 👎
Xfinity mobile is horrendous.
Xfinity mobile has provided the worst service I have every experienced. I got a new iphone and Xfinity mobile service one week before a month long international trip. I was assured the phone would work in the country when I landed. That was untrue. After over 13 hours of chat during a 4 day period I
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NFL Network and RedZone
What is going on with NFL Network and Red Zone? Says on google that is was restored in June but I still don't have it. What is going on? Please respond
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X1
This needs to be resolved ASAP! Enough already. Xfinity is extremely expensive and customer service is horrible. Why are we paying for something we don't receive?? GET IT DONE!!
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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@XfinityAlyssaA If someone can help us we are seniors. If I could call someone and not have go through all the [Edited: "Inappropriate Language"] to get to someone to help. This seems to happen every few years. I would be so grateful. It seems lik
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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Bet they installed the wrong profile on the ONU.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Afraid it isn't working yet. I've been de-provisioned from the XER10 but the ONU is trying to authenticate my router as I'm seeing EAPOL 802.1x traffic
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
I’ve had the worst service for part of last month June and this whole month of July always the same problem and I want someone to help me be credited for these disruptions I have photo and details recorded and photos everytime is been out and it is m
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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Thanks for taking time to post on our Xfinity Community Forums page, @user_znkctt. This is a known issue affecting the Disney+ app we've been waiting on a fix from Disney on. Some customers have had luck with Clearing locally stored data on X1 and Xu
XfinityAbel
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Disney + freezes when commercials load
On an irregular basis , the app freezes when commercials begin running or sometimes when they are half through. I either have to exit the program or exit the app entirely before I can continue to watch the program. Tried rebooting, unplugging and other suggested fixes but nothing solves the issue.
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