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Thank you for posting on our community forums, user_wzvjp7. I can definitely understand how frustrating that is, especially after trying multiple browsers and clearing the cache. Thanks for taking those steps already. Let’s try a couple more qu
Peacock Activation Issues
I'm trying to activate my Peacock, and everytime I get "We’re sorry, something went wrong on our side. Please try to activate again." I tried Firefox, Chrome, Edge. Cleared cache, etc.
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Adding roommate to my billing statement
Hello, I would like to add my roommate to my monthly billing statement.
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Billing
Yes, the internet service is currently active
Can I get exterior wires removed from my house? We are replacing siding and electrical panel
The Comcast/Xfinity coaxial lines and service box are currently mounted on the exterior siding that we need to replace. We are also upgrading our electrical service to 200 amps, and the electrical panel must be relocated to a different location to meet PG&E requirements. The existing coaxial line is
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user_p673x2 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Do you currently have active Comcast/Xfinity services?
Can I get exterior wires removed from my house? We are replacing siding and electrical panel
The Comcast/Xfinity coaxial lines and service box are currently mounted on the exterior siding that we need to replace. We are also upgrading our electrical service to 200 amps, and the electrical panel must be relocated to a different location to meet PG&E requirements. The existing coaxial line is
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Construction Crew Peaced Out Without a Fix
my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a
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Can I please get a support person to look at this and please help me with this problem?
Need help with Netgear CM3000 Stuck at 80Mbs uploads.
I have an approved customer-owned Netgear CM3000 Next-Gen mid-split modem. I am on an internet tier that should support 300 Mbps upload speeds, but my connection is stuck in legacy low-split mode, capping my upload speed tightly at 80 Mbps. Could an official employee please verify my billing code co
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Employee disconnecting my service intentionally every minute using their credentials and hacking into my account..
I have tried contacting chat who told me there is nothing that can be done and did not offer a solution or initiate an investigation. Matter of fact, each time I contacted chat they made my internet diminish even more to the point that made it seem like a modem issue, to protect the employee when th
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srich81502, For the repair, I'll need to reach out to our local teams. I will need to move us into a private chat, so I can get your information as well as the specific location of the box. It's not a requirement, but if you can also provide photos o
Improvement project
The green box at the corner of Asbury St and Porter Lane is badly rusted. As part of a neighborhood beautification project an artist in our neighborhood would like to paint a mural on it. Can he do that ?
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user_ce188f What error are you receiving?
Redeem universal tickets rewards
When I try to redeem my universal ticket rewards, I get an error on clicking the link
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Not Accessibility/disability related. Moved to Customer Service.
Will serve letter
I'm building a 59 lot subdivision in Smyrna TN. My lender is requesting a will sever letter from internet/phone company. I need something on your letter head that confirms this?
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user_z2gxh1 Hello, we are happy to help. Can you provide a description of what your concern is without providing any personal or account information?
How?
I was told this site I could talk to a rep instead of the 1800# where they hang up and don’t call back but it’s frustrating and seems like a dead end. Like the only remedy is telling friends and family NEVER deal with company cause yall leave us powerless in loops with higher bills promising “FREE”
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@user_th6pcu It shouldn't be this darn difficult to find the link to log into the comcast.net email. I tried to speak to a person via chat and she was absolutely no help, I was going in circles explaining to her that I was told I had comcast email
It shouldn't be this darn difficult to find the link to log into the comcast.net email. I tried to speak to a person via chat and she was absolutely no help, I was going in circles explaining to her that I was told I had comcast email and my streaming app through xfinity was through that email and I
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How?
I was told this site I could talk to a rep instead of the 1800# where they hang up and don’t call back but it’s frustrating and seems like a dead end. Like the only remedy is telling friends and family NEVER deal with company cause yall leave us powerless in loops with higher bills promising “FREE”
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Getting Started
Hello user_0rvt6w thanks so much for reaching out and contributing to our community here on Xfinity Forums! What are you seeing and hearing on the X1 remote? WE have several articles that can help you in pairing and activating your X1 remote:
XfinityAlfonso
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new remote
I can't turn on my tv with the new remote.
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