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@XfinitySeth I just replied with that information which I see you replied to my update last night as well. Thank you.
Cloudflare Anycast IPs being blocked by comcast ASBR
I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope
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old address and different amount
When I try to pay my bill, my old address and different amount populate. Why is that? no Xfinity employee can resolve this issue. I have been getting the run around for a day now this is crazy. I would like to pay my current bill at my current address.
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Customer Service
Hey @XfinityDemitrius . The exact same as the post at the top of this post. If you would read the posts you would already know what was tried and the processes that was tried. And everything that is listed for troubleshooting on all fourms, all xfini
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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@JR63 you're welcome! I appreciate your time working with me so far, and also wanted to share that CSA website also has this great section where the team provides cybersecurity alerts to help ensure stronger internet security: https://spa.xfinity.com
Another scam?
Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as
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Good morning @user_l6a73u, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the cable service, I know how frustrating that can be, but you have come t
Intermittent cutting out of sound and all video—or sometimes on live tv repeating short segments over and over again.
Tried different channels, and have also fully rebooted all Xfinity equipment.
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Thank you so much for your help.
Another scam?
Another email that does not look legit. I keep getting these emails. ——- MyXfinityEmail® Dear User, This is an important reminder for you.. We will be discontinuing the old version of your email account on June 10, 2026 . To avoid losing access to your email, please upgrade to the latest version as
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user_7g8zve Hi there! Thank you so much for using our Forums and for taking the time out your day to contact us. I am happy to work together to help make sure you have the insurance plan on your device. You came to the right place for assistance and
I have talked to xfinity on multiple occasions to no avail.Insurance needs to be added on my blue iPhone 17 Pro Max.As soon as possible
I was supposed to have insurance added to my blue iPhone 17 Pro Max that I purchased at this point.Just outside of 30 days ago, when I bought the device, I requested that insurance be added. At this point, it has not been. Everyone tells me that the only way to get insurance on my device is by upgra
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@user_i9m9sd Are you actually experiencing any connection problems / dropouts ?
Frequent T3 timeouts; No Comcast support
I am getting frequent T3 timeouts. The techs have come and replaced all the lines from the pole to modem. I have replaced the modem. The issue remains. What can I do or say to the next tech to get them to fix this issue?
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I'm having the same issues. The Xfinity app works perfectly, just like every other app, the Home app terribly. iPhone 16 Pro Max on Xfinity Mobile
Xfinity home app not connecting
I’ve had this service for the past four years, but in the last 6 months the home app has been trash. All it keeps saying is now connecting to your home/never connects. I can no longer arm/disarm from my phone…. ATP just disconnect the service I have also deleted and redownloaded the app and it still
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
billing
on my xfinity account i just paid 2 pyments and they say credit if i did not ned t pay them do i get a refund please Here are the details Your bill Thanks for your payment Here are the details of your payment: Account number: Ending in [Edited: "Personal Information"] Payment amount: $55.46 Payment
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user_92qer2 Hi there! We can certainly understand why you'd have questions about those charges. The $15 charge is typically an activation or setup fee associated with the Xfinity Flex/Xumo streaming device. While the device itself may be inclu
$15 activation fee for streaming device
I just signed up for internet. 5 year, $40/mo for 300 speed. It said the device was "free" so I added it, not realizing they would charge an activation fee. I dont need the device and will never subscribe to content. I want that $15 refunded. Also I was charged a $125 "deposit". What does that cover
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user_yiw971 Hello! Thank you so much for using our Forums to contact us and it is our pleasure to help you out. I understand that you returned some equipment and you still see the charges on your end. Our team is happy to take a look into this to ver
Returned equipment fees still present
I returned my equipment to a physical Xfinity store last week for an old, closed account. The store clerk scanned it and told me to take a photo of her screen because the account was archived, but the $400 unreturned equipment fee is still showing on my balance. Can an official agent help me force t
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
$15 activation fee for streaming device
I just signed up for internet. 5 year, $40/mo for 300 speed. It said the device was "free" so I added it, not realizing they would charge an activation fee. I dont need the device and will never subscribe to content. I want that $15 refunded. Also I was charged a $125 "deposit". What does that cover
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It has been over a week and still no resolution. They closed out my ticket twice and have not assisted in any way.
Charging for hidden unused services
I canceled my internet services and am being charged for an unused free phone line that was added to my account. I canceled the internet services last year after I noticed I was being overcharged for data. I returned the modem and was told by customer service on the phone that it would be cancelled.
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Returned equipment fees still present
I returned my equipment to a physical Xfinity store last week for an old, closed account. The store clerk scanned it and told me to take a photo of her screen because the account was archived, but the $400 unreturned equipment fee is still showing on my balance. Can an official agent help me force t
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Billing
Good morning @user_rxxcfy, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issue with the tech parking in a handicap spot, that is definitely not the type of behavior we want o
Tech without identification and uniform parked at handicap space
[Edited: "Personal Information"] 5/14, from noon to 1 p.m., your technician was working in our community providing the service to my neighboor in Camino del sol. He parked his truck in the parking space for people with disabilities. We respect the place where we live and we want people who visit us
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Tech without identification and uniform parked at handicap space
[Edited: "Personal Information"] 5/14, from noon to 1 p.m., your technician was working in our community providing the service to my neighboor in Camino del sol. He parked his truck in the parking space for people with disabilities. We respect the place where we live and we want people who visit us
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Customer Service
Lastly…if I chose to finance my phone why was would xfinity finance half of the phone and bill the other half in a lump sum in the third month?
Account disconnected due to xfinity mobile error
Xfi ty mobile offered a trade in 2025 to update iPhone 16. If I was to trade it in I would get 750 off the cost of the phone and if not I would pay the full price of the phone. I clearly was financing. Since I did not return my iPhone 13, which was til Jan 2026, they charged my account 794.00 but as
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@user_plnaww @XfinityCarolyn Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
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Need help with Netgear CM3000 Stuck at 80Mbs uploads.
I have an approved customer-owned Netgear CM3000 Next-Gen mid-split modem. I am on an internet tier that should support 300 Mbps upload speeds, but my connection is stuck in legacy low-split mode, capping my upload speed tightly at 80 Mbps. Could an official employee please verify my billing code co
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