Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (459.1K)
Relocate or flush green box in my front yard
I will be constructing a new driveway and your green cable box is located in the middle of the entrance to the new project. I need to schedule a survey appointment to move or flush the cables in ground and have a flat cover. Please assist in scheduling a survey appointment. Thank you.
Question
•
Customer Service
Good afternoon @rraub. Can you provide some more details on what you are requesting?
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
Question
... the working configuration I have for the first account? The problem with that is my own Thunderbird configuration uses Normal Password for my Comcast.net email with imap.comcast.net and smtp.comcast.net. Does that make me an "authoritative sourc
thunderbird email issue
this has been an issue for years. see https://forums.xfinity.com/conversations/email/thunderbird-localhost-error/66e9a0adde8d1e3b5f415872 but unfortunately the information there is false. comcast.net emails do use oath2, have sent up one account in thunderbird with no issue, but it's a secondary on
Question
Thanks for letting us know. Would you like us to follow up with you in a few days to make sure everything is still working for you?
Request Network/Line Maintenance or Tier 2 for node/CMTS investigation for
Please escalate this to Network/Line Maintenance or Tier 2 for node/CMTS investigation due to latency at be-34-ar01.mckeesport.pa.pitt.comcast.net. IP Address 69.139.168.141 Name be-34-ar01.mckeesport.pa.pitt.comcast.net Period (12 seconds, 505 milliseconds) 4:16p - 4:16p Latency (milliseconds) 26.4
Question
Broadcast fee of $43.40 per month. So Comcast, where's my credit for not receiving Fox 13 in Salt Lake City? And don't tell me I can stream it. You can't FF or reverse live newscasts. With one of my 2 DVRs, I could.
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
Question
@user_zw433a Thanks for reaching out to us, Does the pixelation occur on all channels? When was the last time you restarted your box? Sometimes resetting the box will allow updates and signals to be sent.
TV Pixelation is VERY BAD now
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
Question
Not only that, but we get overcharged for every single purchase made on Xfinity. Just basic services & programs including local broadcasting channels & it's like paying for a car payment monthly. And now, just because Xfinity obviously
ABC affiliate no longer available
Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p
Question
@user_8ykee7 Thanks for reaching out to us regarding your service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complet
Queja
Hola buenas,ya con el día de hoy es la tercera interrupción q me hacen del servicio de internet ,es una lastima enorme q ya el servicio sea tan malo y q uno no pueda contar con q tenga internet sin interrupciones y uno llama y muy facil te dicen el servicio está interrumpido y no por minutos son hor
Question
user_fne40l - Thank you for being our eyes and ears on the other end! Are any other devices impacted?
Downloaded programs on iPad disappeared
Downloaded programs on iPad disappeared the next day. On list of recordings it indicated the show is downloaded. I’ve called Xfinity but no one has any idea what to do. I’ve deleted the app, cleared cache, ensured I’m on most recent version. help
Question
@user_yp1uj7 @zfastss Sorry to hear you are having trouble with this. If you are still in need of assistance please send us a direct message with your full name and service address to get started. To send a direct message:
Bundle Activation Isn’t working for Disney plus and Hulu
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
Thank you for posting on our community forums, user_j9nzao. The direct line would be 1-800-Xfinity (1-800-934-6489).
Direct Phone Contact Fro Xfinity
What is the direct phone number for Xfinity a real person!!!
Question
Queja
Hola buenas,ya con el día de hoy es la tercera interrupción q me hacen del servicio de internet ,es una lastima enorme q ya el servicio sea tan malo y q uno no pueda contar con q tenga internet sin interrupciones y uno llama y muy facil te dicen el servicio está interrumpido y no por minutos son hor
Question
•
Customer Service
Direct Phone Contact Fro Xfinity
What is the direct phone number for Xfinity a real person!!!
Question
•
Customer Service
Done, nobody has answered though
Damage to my property
On December 17, 2025, Xfinity had a crew at my house digging up my entire front yard. Half of my Yard has to be re-sodded, and my landscaping was dug up which destroyed several perennial plants and flowers. I have a quote to repair the area which your contractor said they would take care of who is n
Question
Hi @user_3hgh9a. I wanted to circle back here to confirm that you will be upgrading your plan to access the Mariners' games. Please let us know if you need anything else.
Xfinity tells me that Mariners TV is in my Channel lineup, but I can't access the channel
I am extremely frustrated with this situation. I received an email from Xfinity on March 26 telling me that Channel 1261/Mariners TV is "included with [my] Xfinity TV plan." But when I try to watch 1261, the TV screen shows a message saying that I must upgrade my plan. Even today, April 4, I went on
Question
user_cvkyse Welcome to our community forum! You've reached the perfect place to get answers to all your Xfinity Internet questions. Can you elaborate on the situation so I can offer the best options? Are you renting an Xfinity Gateway or using your o
XfinityEmilyB
commented
9 hours ago
to the conversation:
0
0
internet
Is my internet a 2.4 access
Question