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@user_rmqt58 I'm not seeing that we have any history of a DM with you, at least with this profile. Our team can absolutely help with looking at offers, please send us a DM so we can better assist you.
I would like to email my request/complaint to a corporate higher up like customer service VP
To whom it may concern. All I am asking is due to affordability issues as an individual senior 68 yr old woman with Trauma PTSD/Anxiety and 2 diseases that are not curable and where anxiety can progress faster my diseases and therefore I could die sooner; in need of keeping my plan and services exac
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user_3fuici Thank you for laying everything out so clearly. I can see that your main goal is to keep your monthly cost close to where it is today, even if that means reducing your internet speed. We’d be happy to take another look at the accoun
Formal Complaint - Unreasonable Price Increase and Lack of Existing Customer Retention Options
I am writing to express my disappointment with Xfinity's renewal pricing and the customer service experience I had on October 19, 2026. I currently pay $46.05 per month for 500 Mbps internet service, including unlimited data and equipment. My promotional pricing expires on October 21, after which my
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Formal Complaint - Unreasonable Price Increase and Lack of Existing Customer Retention Options
I am writing to express my disappointment with Xfinity's renewal pricing and the customer service experience I had on October 19, 2026. I currently pay $46.05 per month for 500 Mbps internet service, including unlimited data and equipment. My promotional pricing expires on October 21, after which my
Question
can't access my membership benefits
Keep getting this message... rendering error occurred: Cannot read properties of null (reading 'fields').
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Sign-In and Account Management
Is anyone beginning to think that it's maybe only affecting those of us that take advantage of our weekly benefits? How can it be an issue entirely with the Xfinity web site when clearly so many others were able to access the benefits page in order t
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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Member equipment swap help
Trying to swap from the xb7t to my Asus router through customer service and they keep getting confused saying it's not compatible despite having EPON (not coax) ONT setup. Can someone help me set it up please? 🙏
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Customer Service
@XfinityBillie I already did that no sucess. Give me higher up name and email to write to please
I would like to email my request/complaint to a corporate higher up like customer service VP
To whom it may concern. All I am asking is due to affordability issues as an individual senior 68 yr old woman with Trauma PTSD/Anxiety and 2 diseases that are not curable and where anxiety can progress faster my diseases and therefore I could die sooner; in need of keeping my plan and services exac
Question
Formal Complaint - Unreasonable Price Increase and Lack of Existing Customer Retention Options
I am writing to express my disappointment with Xfinity's renewal pricing and the customer service experience I had on October 19, 2026. I currently pay $46.05 per month for 500 Mbps internet service, including unlimited data and equipment. My promotional pricing expires on October 21, after which my
Question
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Customer Service
Hi @XfinityKei , For some reason I cannot find you, is there another username I should look for? See screenshot below --
Large HTTPS uploads to Cloudflare fail on my connection; please escalate to network engineering
Hi, Since at least September 22, large uploads from my home connection to any site hosted on Cloudflare fail mid-transfer. I've isolated it to the route between my Xfinity connection and Cloudflare, and I'd like it escalated to your network team. A modem reset or speed test won't show it, because do
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user_emvo1d Thank you for reaching out! We can have this investigated for you. Please send us a direct message. To send a "Direct Message" message: • Click "Sign In" if necessary• Click the "Direct Message
Voicemail
I recently transferred my existing phone number to Xfinity Mobile. On my Samsung Galaxy S26 FE, both dialing *86 and holding 1 ask me to enter a mailbox number. My 10-digit phone number is rejected. My voicemail access number is already set to *86. Please escalate this to the team that handles voice
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You can't make that change right now 2 factor authentication
I am trying to turn on 2 factor authentication, but it keeps saying 'You can't make that change right" and that it has to verify my contact information which I already verified with my phone number. How can I fix this to turn on 2 factor authentication?
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Sign-In and Account Management
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Existing customer requesting 1 Gig symmetrical serviceability review
I’m an existing Xfinity internet customer interested in approximately 1 Gbps upload and download at my home. Online chat offered to add a note to my account, but I’d like an address-specific serviceability review by Digital Care. Please confirm: • Whether my address qualifies for X-Class / Full Dupl
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my account number is [Edited: "Personal Information”]. I can't even pull up my old bills anymore since the account is closed.
Xfinity is stealing from me! FCC, FTC, BBB and Attorney general will be contacted
In November of 2025, I received a phone call from Xfinity offering me a deal I couldn't refuse to switch cell phone providers. In this conversation, I was also sold insurance on the two devices we were bringing over. I gave the IMEI numbers for both devices. Everything was switched over. Everything
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Good morning! I definitely understand how frustrating this is, especially since casting was working fine until yesterday. Thank you for already completing so much troubleshooting. Since YouTube, Disney+, and Peacock can still find and cast to your Vi
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
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user_e47dyp Hello and thank you for reaching out via our Xfinity Community Forums. I can understand how frustrating that would be, especially when you've already verified your phone number and are still unable to enable two-factor authentication. I'd
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You can't make that change right now 2 factor authentication
I am trying to turn on 2 factor authentication, but it keeps saying 'You can't make that change right" and that it has to verify my contact information which I already verified with my phone number. How can I fix this to turn on 2 factor authentication?
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