Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (487.4K)
Good afternoon @user_3a5nxf. Our team can review your account to see what promotions are available. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") me
Internet service only
Hello, I am looking to modify my account by dropping my television and streaming bundle entirely. I would like to switch to a standalone, internet-only plan [5.1]. Specifically, I am looking to move to the standalone 300 Mbps internet tier with unlimited data, using my own modem/gateway equipment. I
Question
@user_rsl38r, thanks for taking the time to post on our Xfinity Community Forums page. All support for pre-paid and NOW services is done digitally through the NOW Support Portal and the Xfinity Assistant.
Re: trying to get help
Help with deleting my old pre-paid internet account to get the new now Xfinity.
Question
Account Fraud / Deactivated Ghost Line Blocking Device Financing
I am writing to get immediate assistance with an internal system block on my account caused by sales agent fraud. An Xfinity agent recently added an unauthorized mobile line to my account after I explicitly declined the promotion. While phone support has since deactivated the line, my account profil
Question
•
Devices
Hey there user_uf1x7w, thanks for reaching out here on the Xfinity Community Forum! We'll be sorry to see you go, but I completely understand not needing the service after moving. Our team can definitely help get your account squared away! Please sen
service cancelation request
Dear xfinity Customer Service, I am writing to request the immediate cancellation of my internetsubscription, effective from today, June 23, 2026. I have permanently relocated from the United States to Turkey and am no longer living in the country. Due to international travel and time zone differenc
Question
Thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums, user_ad2239. Were you able to first activate the new equipment via the Xfinity App, or are you not able to do so? For internet service troubleshooting
Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
I'm an Unemployed Disabled Veteran who is trying desperately to get answers on a very high bill; however, I cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
Question
I have the exact same issue!!in your steps you mentioned Click the "Direct Messaging" icon. Where is this? I don't see it when I'm signed in.
Unable to Verify Date of Birth
I am a new customer attempting to purchase internet from Xfinity as well as create my account with Xfinity. However, when I get to the part where I have to enter my date of birth to confirm my identity I get an error message that says "unable to verify" and am re-directed to the assistance chatbot t
Question
Rod technician
The technician came to my appointment I told him how to get to my unit and he took off and canceled my appointment. This is not good service.
Question
•
Customer Service
@C419 We're sorry about the trouble with the cable interruption. This known issue has since resolved. Please recheck your programming. If you're still experiencing an interruption, please unplug your main cable box, wait about 30 seconds, and then pl
Xfinity outage!!
I’m kinda getting annoyed by all these outages by Xfinity but I think what really is annoying me is that I don’t get any notification that’s it’s out until I specifically request a text. The outage was reported at 3:50am that’s around the time my mom woke up and realized it was out. Not once did I g
Question
Hi, @user_e8htf1! Thanks for reaching out about the email you received. @BruceW is correct and provided spot on information. Were you able to mark that as Spam or report it to our Customer Security Assurance team if it is coming from another Comcast.
question about e-mail i just received about terms and conditions upgrade due to expire today
Updating terms and conditions and when I click on sight it comes up for me to give my credit card number and other info. Why?
Question
Xfinity App
Will not work. I have called 509 times about the same issue. Each time troubleshooting happens and t he agency thinks he/she has solved the problem. Every other second a message appear Attempting to Resume....or Video cant be played...error
Question
•
Network
Good afternoon @user_3ri7i7. Can you provide me some more details about your internet issue?
Need help with internet
Can't get through to an agent due to a tv outage in my area but im calling about my internet i can't even get through
Question
@dutchess1 I changed my password because they told me to. Now it denies me access to the page. Who told you to change your password? Did you get something in email that required you to click on a link? Change your password
I cant access my email
I changed my password because they told me to. Now it denies me access to the page.
Question
Thank you so much for reaching out! First and foremost, thank you for your service to our country. I want to genuinely validate your frustration, spending hours on the phone and in chats only to feel unheard is not the experience we want for any of o
Comcast is scamming customers
Comcast is scamming customers through its billing practices. They simply inflate charges by citing issues such as data overages—something that had NEVER happened before. For months now, they have been overcharging customers anywhere from $30 to $100 on their monthly bills. In my household, we don't
Question
Okay I'm glad to hear you're back online! Was there anything else we could do or check on for you?
Outage
TV has been out for 45 minutes and no one at xfinity will answer the phone. Keeps telling me it has calling restrictions and cannot connect. Then they wonder why they are losing customers.
Question
Downed cable line
Cable has come loose from the side of the house and is sagging across the yard. It appears to be attached to your drop line and may have been pulled loose by a tree branch. I am unable to get any message through to Xfinity through normal channels to get this issue repaired. Looking for any assistanc
Question
•
Customer Service
Good evening, and thank you for reaching out with your Peacock subscription questions and concerns @user_ri6qlt, we truly appreciate it. I see that you mentioned receiving an offer for Diamond/Platinum members while your current status reflects Gol
Peacock Offer
I received an email with this: INCLUDED WITH YOUR XFINITY MEMBERSHIP Your summer glow-up starts withclaiming your Peacock perk As a Platinum Xfinity member, you get Peacock Premium included at no extra cost. Just sign in to see your member benefits, and redeem your Peacock Premium perk. Redeem your
Question
Hi there, @user_4m67y1! Congratulations on your new grass! That's wonderful! We would be happy to let the team know that it is freshly put down. Please send us a direct message with your full name and complete service address to “Xfinity Suppor
XfinityRay
commented
11 hours ago
to the conversation:
0
0
Underground wire install
I just had new sod put in my yard and am scheduled to have cable wiring put in underground. Please advise that my grass will not be destroyed!!!
Question