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Cancel subscription
I need to cancel my xfinity subscription online. Please send the steps
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Getting Started
I have three accounts. Two accounts are for apartments that are joined (919 & 918). We originally had 918 and just recently combined it with 919. We have and wanted to activate internet at 919 (which serves both apartments since they
bad customer service
awful frustrating customer service - three accounts and no way you can get billing issues resolved. I can only assume it is intentional. So many hours wasted. The chat feature is a total joke...endless loop of idiocy. No intelligence - artificial or otherwise.
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Cancel mobile line
I would like to cancel my mobile line and they are telling me me I have a 2 year contract and I asked for a copy of it and they can not provide it to me. They say I own them money until 2027 for the phone.
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Devices
Hello @zhappychef, Thank you for the update. To take a deeper look into the issue, we'll need to continue in a DM, so we can securely gather your account information and complete the account authentication process. Once we're able to access the accou
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
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ESPN Glitching. All other channels ok
Our ESPN and ESPN2 have been unwatchable for the last week. The 2 channels are pixelated and won’t play. We are using boxes on 3 TVs. All 3 TVs have the same issue. All other channels work and ESPN works on the Xfinity Stream App on the iPad. I have done all the troubleshooting steps and reset our b
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Channels and Programming
We can take a look at your account @user_2uzni7 and see what could be going on. Could you please send our team a direct message with your full name and full address?Here are the detailed steps to direct message us:• Click "Sign In" if necessary&
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
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@XfinitySean Thanks for the response. I don't know what to say; I did try uninstalling and reinstalling the app. When I check the version after, it still says v6.6.0 and I still do not have the option to see or set my push notification settings. Tha
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
Question
So it was successful in the browser and said that my Xfinity account was verified. It told me to download the app (which is already installed) so then I open the app and try signing in again and got hit with the same “access not authorized” message
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
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@user_2uzni7 What happens if you follow the steps listed here to create a Xfinity ID?
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
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Returned cell phones and still getting charged
We went to the Xfinity store in Canton to purchase new phones and traded in our current devices in November 2025, were given the wrong shipping label, followed the employee's instructions to correct it, later discovered charges claiming the devices were never received, were repeatedly told the issue
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Devices
I tried to follow those instructions. When I click on “account and identity” it gives me another error message. This time saying “something went wrong” and it tells me to refresh or come back later. (I ran into this problem yesterday as well so comin
Access not Authorized
Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.
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Have you used the app to troubleshoot @user_s5e04d? If yes did it suggest a technician? During a technician visit, Comcast reviews the network and connections providing service to your home to help ensure the home has the proper repairs needed to hel
Extremely high latency after outage
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
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Brand new modem because the large outage last month fired the old modem... Yes Comcast approved.
Extremely high latency after outage
We have extremely high latency after an outage yesterday. Download has an ms of 150 upload has Ms of over 500
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Thank you for reaching out @user_8l4u2b Are you trying to get an updated billing statement since changes were made? If yes we do not send out updated statements. You will see changes printed on your next statement.
XfinityDena
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4 hours ago
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Bill
How do I see updated account
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