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Gigabit X10 10 Gbps Fiber Serviceability Request
I would like to request a Gigabit X10 serviceability review and site survey for my residential address. I am interested specifically in Xfinity Gigabit X10 symmetrical fiber-to-the-home service (up to 10 Gbps download and 10 Gbps upload), not the standard DOCSIS or X-Class 2 Gig service. Please subm
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Customer Service
Thank you very much for the update on that email issue. If you run into any other issues feel free to reach out here.
Is SMPT outgoing server down or having issues?
The outgoing email for my comcast account, using smtp.comcast.net on my iPhone stopped working today. I have no problem receiving emails but outgoing emails just sit in the "outgoing" folder. When I tried reentering my password in the apple mail setting it just displays "verifying" endlessly now as
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Movies! channel
What happened to our Movies! channel? It was gone today without explanation, which doesn't seem like good customer service...
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Channels and Programming
user_kue7dn. Thank you for reaching out, and I completely understand your concern regarding the recent increase in your bill. We'd be happy to review your account and check for any current promotional offers that may be available. Could you please se
Bill Increased After Promotion Ended - Looking for a Loyalty Offer
My internet promotion recently ended and my bill increased from $50 to $80. I’d prefer to stay with Xfinity. Could someone please review my account for any current Internet-only promotional offers?
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Special Request Workorder cancellation needed (Bury cable line)
I called xfinity customer service to cancel a bury cable service request but they said they could not cancel it. I had only about 3 feet of the existing cable exposed above the ground in my front yard and i just trenched it myself and buried the exposed cable. The work order I think has already went
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Customer Service
Looking to get WiFi Pro Extender battery.
Ordered and received the WiFi pro extender but need the back up battery. There was no option to order it when ordering the pro extender. Kind of defeats the purpose if you need to beg for the battery after purchase. I understand it’s $60.
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Your Home Network
Bill Increased After Promotion Ended - Looking for a Loyalty Offer
My internet promotion recently ended and my bill increased from $50 to $80. I’d prefer to stay with Xfinity. Could someone please review my account for any current Internet-only promotional offers?
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Billing
Urgent Escalation – Internet Outage Affecting Work From Home
Hello Xfinity Support, I am requesting an urgent escalation to Executive Customer Relations regarding my ongoing Internet outage. My Xfinity Internet service has been completely down since Monday at approximately 11:00 PM. As of today, I have received no clear communication or estimated time for whe
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Customer Service
No the signal is terrible everywhere constantly dropping to 4g or worse then popping up to 6e then being offline because the signal is so weak. As I said, this issue started the end of July and there has been no improvement
terrible phone signal maps no longer working
My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t
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Hi there user_bnsx88, thanks for reaching out here on the community forums! I truly apologize, you're 100% correct, and your internet promotion does not at all require you to sign up for an Xfinity Mobile account to qualify. We'll want to investigate
Xfinity store branded partner lied and said I needed to sign up for a mobile line if I wanted internet 5 year price guarantee
A couple weeks ago I signed up online for xfinity internet and was given the 5 year price guarantee of $50 for 1g internet. When picking up the equipment at the store, I was told I actually needed to sign up for a mobile line and agree to $5 monthly payments on a phone to qualify for that discount.
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That makes total sense; we appreciate you verifying. Following up on the car connection issues - are you always connected to Android Auto when this happens? Has the AA software been updated to the most recent version?
terrible phone signal maps no longer working
My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t
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Very doubtful it is the modem @user_ql7onv. With having an Xfinity xFi Gateway, we do recommend performing speed test using the Xfinity App. Could you please perform a speed test on the Xfinity App by following the steps on our 'Test your speed to th
Internet is very slow
Hi there, My internet speed has been very slow despite resetting modem and unpluging/replugging. Are there any other solutions to resolve this? We rely on the speed for work and so would really like some help. Thank you all!
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Thank you for posting on our community forums, user_mffn0v. Have you had a chance to check whether both your phone's operating system and the app are fully up-to-date? If so, could you try accessing the Stream app from a different device or through a
Problem with Xfinity stream app
I used to be able to stream on my phone with the app. About a month ago, I no longer can. I receive the connection error TVAPP- 00251. I can’t find any info on it. I have deleted and reloaded the app several times, verified my local phone settings, turned the phone off and on several times. I’ve gon
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Nowtv Cloud DVR Issues
For the past few months xfinity cloud dvr service on the nowtv hasn’t been working correctly. It doesn’t matter what device I use, scheduled recordings dissapear and my recordings dissapear. It doesn’t matter if I log out, log back in, clear cache, delete and reinstall the apps. It’s clearly an issu
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Xfinity Stream Website
Xfinity store branded partner lied and said I needed to sign up for a mobile line if I wanted internet 5 year price guarantee
A couple weeks ago I signed up online for xfinity internet and was given the 5 year price guarantee of $50 for 1g internet. When picking up the equipment at the store, I was told I actually needed to sign up for a mobile line and agree to $5 monthly payments on a phone to qualify for that discount.
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Customer Service
Cancelar el servicio de Internet
Por razones de cambio de domicilio y de estado, me veo en la obligación de solicitar la cancelación
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Plan
port-out of my Xfinity Voice home landline to NumberBarn
I need assistance with a pending port-out of my Xfinity Voice home landline to NumberBarn. NumberBarn submitted the port more than 7 business days ago and reports that it is still waiting for Xfinity approval. I cannot get through to a live agent. Please check the pending port request, tell me wheth
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Home Phone Service & Equipment
@davidmccreary60 My team can further help you today as it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, t
XfinityShawn
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Looking to get WiFi Pro Extender battery.
Ordered and received the WiFi pro extender but need the back up battery. There was no option to order it when ordering the pro extender. Kind of defeats the purpose if you need to beg for the battery after purchase. I understand it’s $60.
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