Xfinity Community Forum

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@XfinityBenjaminM will I ever get my channel back or do I have to change my provider after 30 years of your service

user_x1ztc1

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11 hours ago

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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user_vimt61 Thank you for reaching out! You may receive an email with a secure link to upload additional documents if needed, or the team working on your ticket will reach out to you directly.

XfinityMartyR

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11 hours ago

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Billing Escalation — Complaint [Edit: Personal Information] Unable to Submit Supporting Documentation

Hello Xfinity Support Team, I’m posting regarding Complaint [Edit: Personal Information], which I’ve been told is currently under back‑office review. I’m trying to submit supporting documentation (chat transcripts, billing confirmations, and emails) that directly corroborate this complaint, but I’ve

Question

@user_6w9z59 That's a good idea. We have guidance to offer in trying to troubleshoot, but the phone agents may be able to add the autopay info manually. It's worth a try. Payment info isn't shared in this forum, but we know it's an important feature

XfinityBenny

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11 hours ago

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Bank account

I have tried for several week to add a new bank account to my xfinity payment. I have been told it should be able to add this payment within a few days. Still not available. I'm tired of wasting my time with this, I spent too much time, gas and effort trying to get this straight. Is anyone listening

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I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no

user_lxtel9

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11 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

Thanks for your help, @user_9pyd6y! If you visit our StreamStore website, https://www.xfinity.com/learn/digital-cable-tv/streaming-services and login, does ESPN show activated?

XfinityRay

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11 hours ago

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ESPN Unlimited

Every time I try to access ESPN Unlimited content through the ESPN app I get sent to a page asking me to look at options to purchase a plan even though I am signed into my Disney/ESPN account and signed in through my cable provider (Xfinity). I have logged out of both and logged back in, have comple

Question

Anyeyel, I can help review this further on my end. I can confirm the promotions may have set requirements to qualify. For example, if you were not on a Premium Unlimited plan at the time you placed your order, you may not have qualified for the

XfinityVianney

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11 hours ago

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Request call recording review

I am requesting a call recording review for the following mentioned dates. I moved to a new address in November, and contacted customer support on the 22nd to update my address. At the end of the call, they offered me a free phone upgrade for my wife and I as a part of a black Friday deal that week

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Thank You for your input. The speed test on each device show 300+ for apple and less than 50 for the others. Each device speed test(Ookla app) within 2 feet line of sight to xfinity modem. Tested each android device with wire

user_vz2rbi

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11 hours ago

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Slow wireless download less than 50

Apple tablets(2)and apple phone get good wireless. Android tablets(2), android phone firesticks(2) get download speeds of less than 50. Xbox wired is good. All speed tests done within 2 feet of xfinity router. Even your Xbox TV box is slow like the firesticks. Tried reset of router.many times.have 1

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Thank you for reaching out to our team. Currently, there is not an option to modify that last watched selection. I can share your feedback on that service from here for you.

XfinityJohnG

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11 hours ago

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How to remove Comcast recommendations from last watched list

Is there a way to remove the recommendations that Comcast inserts on to MY last watched list. I thought this is supposed to be MY last watched list, not Comcast's. Thanks in advance!

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On behalf of my 82-year-old mother, I am complaining about a) the suspension of Scripps channels and b) how difficult it is just to complain to Xfinity about a problem. I agree with the above complaints and insist on credits or refunds for the lost

user_ywafwu

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11 hours ago

to the conversation:

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

Articles

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Billing Escalation — Complaint [Edit: Personal Information] Unable to Submit Supporting Documentation

Hello Xfinity Support Team, I’m posting regarding Complaint [Edit: Personal Information], which I’ve been told is currently under back‑office review. I’m trying to submit supporting documentation (chat transcripts, billing confirmations, and emails) that directly corroborate this complaint, but I’ve

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Billing

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Disney Plus opens just fine. I am specifically trying to log in to access the content via the ESPN app on mobile at the moment which is where I am encountering the issue. I have not yet tried watching via the espn app through comcast on my TV

user_9pyd6y

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11 hours ago

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ESPN Unlimited

Every time I try to access ESPN Unlimited content through the ESPN app I get sent to a page asking me to look at options to purchase a plan even though I am signed into my Disney/ESPN account and signed in through my cable provider (Xfinity). I have logged out of both and logged back in, have comple

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Garbage customer service

Internet was out when I got home. After trying to troubleshoot with an agent unsuccessfully. They told me a tech would be out 3 days later. This by any service stand point is unacceptable. The agent who was helping me Flavy promised me with 100% certainty replacing my modem would solve the issue. Af

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Customer Service

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@XfinityAlfonso Nope. I switched to a web based email just for the newsletter. Very little restrictions and it is free as part of my website account. Works great and has special features that I can use.

user_5eyhma

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11 hours ago

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Email Non-delivery report received

I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:

Question

user_u8e3fl Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertai

XfinityEmilyB

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11 hours ago

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Loss of ABC network due to contract

We are aware that there are contract negotiations going on with Scripps. However, it seems to be out of standstill for too long. It’s always been a public accessible station. I understand that other parts of the country aren’t having this problem. It seems like there needs to be something else done

Question

Good afternoon @user_8r4g0k and thank you for reaching out regarding your refund request. We’re happy to review the account to see if a credit can be applied. Please note that, per our policy, we’re able to issue credits for charges withi

XfinityAlyssaA

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11 hours ago

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Moved to a new address months ago and switched to using wife's Xfinity account, but my service/charges at the old address never cancelled.

Hello! We moved to a new home in April 2024 and began using my wife's Xfinity account for internet services at the new address (and we're still/currently customers under her account), but the service, which included the add-on for unlimited data, at our old address (that we no longer own) continued

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Request call recording review

I am requesting a call recording review for the following mentioned dates. I moved to a new address in November, and contacted customer support on the 22nd to update my address. At the end of the call, they offered me a free phone upgrade for my wife and I as a part of a black Friday deal that week

Question

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Customer Service

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Can not receive any xfinity emails while here in Mexico. I have never had that issue before.

I am currently in Mexico. I have three email addresses that are Comcast Xfinity related. I cannot get any emails or send out any emails without getting an error message and every second that I have to incorrect password. My passwords are all correct but it’s saying that the server is unsafe, I have

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Email

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The operative word is "should" as I have been told many times. However, if fact it has never worked. Three calls and several attempts by tech support have failed to fix this. My latest attempt has been to withdraw my credit card payment

user_6w9z59

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11 hours ago

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Bank account

I have tried for several week to add a new bank account to my xfinity payment. I have been told it should be able to add this payment within a few days. Still not available. I'm tired of wasting my time with this, I spent too much time, gas and effort trying to get this straight. Is anyone listening

Question

Good afternoon @user_9pyd6y and thank you for reaching out to us on our Community Forums regarding your ESPN Unlimited concerns—we appreciate you taking the time to contact us. I see that you mentioned you were previously able to activate ESPN

XfinityAlyssaA

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11 hours ago

to the conversation:

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ESPN Unlimited

Every time I try to access ESPN Unlimited content through the ESPN app I get sent to a page asking me to look at options to purchase a plan even though I am signed into my Disney/ESPN account and signed in through my cable provider (Xfinity). I have logged out of both and logged back in, have comple

Question

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Moved to a new address months ago and switched to using wife's Xfinity account, but my service/charges at the old address never cancelled.

Hello! We moved to a new home in April 2024 and began using my wife's Xfinity account for internet services at the new address (and we're still/currently customers under her account), but the service, which included the add-on for unlimited data, at our old address (that we no longer own) continued

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Customer Service

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