Xfinity Community Forum

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@XfinityPeterH Thanks, just submitted this via a DM.

user_iiozlb

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8 hours ago

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Pedestal repair

I have a green pedestal in my front yard that is leaning at an angle. Can I get this straightened or replaced? It is fully accessible as I have removed all vegetation that was surrounding it.

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peacock

Im unable to redeem my peacock subscription. Im using the same email as my Xfinity account. I keep getting this error PPG_0017_08c8156

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Customer Service

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Need to check IMEI on Xfinity's side

Hi, I recently bought two unlocked Samsung Galaxy S25 phones. One phone was an breeze to upgrade/swap out on my account. The second phone came up as incompatible. I did put out a ticket out to the vendor I bought the phones from, but they asked me to double check the IMEI with Xfinity support. The c

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Devices

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user_ls0v35 Thank you for looping us into help. How are you navigating to view the trailer? To fix this, try restarting your X1/Flex box, checking for app updates, or also navigating to the "Extras" menu to locate trailers.

XfinityTommy

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8 hours ago

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Movies Not Showing Trailer Options

Using cable box. Why are way more movies now on Xfinity not showing trailer options?

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D-man Thanks so much for reaching out to let us know you are having trouble adding the Disney Plus/Hulu bundle. Can you please tell me the error you are receiving when you attempt to add the bundle?

XfinityBrianH

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8 hours ago

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Disney Plus Hulu bundle

I have the activate Disney plus button but no matter how many times I press activate nothing happens. I've tried multiple different phones, different browsers and a laptop but the button still won't do anything. I spoke to an agent and they weren't much help they just sent the activation link email

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I also have this problem. I tried to add a Disney Plus / Hulu bundle for $7 but it gives an error when I go to check out. Can someone help me with this?

D-man

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9 hours ago

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Disney Plus Hulu bundle

I have the activate Disney plus button but no matter how many times I press activate nothing happens. I've tried multiple different phones, different browsers and a laptop but the button still won't do anything. I spoke to an agent and they weren't much help they just sent the activation link email

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I appreciate you giving that a try. Let's see if the account codes are still correct, or get our backend support team involved to investigate further. Please send our team a direct message with your full name and address. To do so, click on the cha

XfinityThomasD

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9 hours ago

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Peacock premium subscription

I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible fo

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Comcast Landline breached

My bank notified me that there was a breach that was executed by using my Comcast landline to complete the secondary authentication. The bad actor was able to direct my bank's system to send the verification code as a phone call. The phone never rang at my home. With this, they were able to access m

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Home Phone Service & Equipment

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user_56pslm That is a good question. You might have a payment block on your account. Have you missed repeated payments recently?

XfinityPeterH

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9 hours ago

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Unable to change payment method

I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr

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Greetings @user_1nyeez,A month is a long time to experience network issues, especially daily. Rest assured, we'll get to the bottom of this with you. Thanks for filling us in on some of the troubleshooting steps that you have already taken. What kind

XfinityJustinM

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9 hours ago

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Internet drops repeatedly for many weeks

for over 4 weeks now my internet has been dropping several times a day. I have replaced the modem but that did not fix the problem. I have no option to speak with an agent and the xfinity assistant is quite useless since it just keeps asking me to restart the modem

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HI @bonnton Thank you for reaching out on this thread with a similar issue. We would recommend following the steps that have been provided above from @XfinityJamesC to reach our CSA team.

XfinityJanelle

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9 hours ago

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Landline ported by hacker

My landline phone line was ported out by a hacker and now comcast says they cannot port it back. This is a phone number which I've had with Comcast since they started phone service. Now they say, even though I did not order the port out, they cannot get it back. All my business and personal contacts

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I have a similar problem. I download recordings from my DVR, and I can watch them normally if I have a data connection. However, if in airplane mode, when I open the Xfinity Stream app, I just get the "no downloads available" screen (as if not

user_vbffn1

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9 hours ago

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xfinity stream downloads iphone

When I download a recording in my Xfinity Stream app from my DVR in my IPhone it shows up in the downloads folder, once I exit out of the app, and sign in again the downloads are gone if I go to the recordings it shows with a green down arrow "On this device until ....." Cannot watch in an airplane

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Unable to change payment method

I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr

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Billing

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user_iiozlb We can put in a reqeust to have a tech come out and take a look. Please send us your full name, address and if you have a photo that would be great too! Here is how you can DM us. How to Send Us a Direct Message: Click "Sign In" if

XfinityPeterH

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9 hours ago

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Pedestal repair

I have a green pedestal in my front yard that is leaning at an angle. Can I get this straightened or replaced? It is fully accessible as I have removed all vegetation that was surrounding it.

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user_2qbao5 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear about your experience, and we'll do our best to help you. When you can, please send a Direct Message with your full name and address. Here are instr

XfinityBenjaminM

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9 hours ago

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Customer Complaint

I called Xfinity on Sunday May 10, 2026 to inquire about my bill. I spoke with Christine at 7:42 AM who told me Xfinity was having a Mother’s Day special and she could get my services to $167.82. I asked Christine would I have the same services and she said yes. She said to go ahead and pay that amo

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I tried to log back into peacock but it still says select a plan. Tried 3 different devices as well.

user_ncjwln

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9 hours ago

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Peacock premium subscription

I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible fo

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Pedestal repair

I have a green pedestal in my front yard that is leaning at an angle. Can I get this straightened or replaced? It is fully accessible as I have removed all vegetation that was surrounding it.

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Customer Service

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@XfinityMatthew You should carry the channels while in negotiations or offer a credit to us subscribers! Either that or risk losing me and I'm sure lots of others! I'm sure we can find other outlets to give our money to!

user_u86l8k

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9 hours ago

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Im paying for NFL network why is it gone?

I should get some sort of refund on my enormous bill if NFL network is gone

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You should be able to see the direct message icon in the upper right-hand corner of any page on the forum, @user_302ogz. The icon is almost rectangle shaped with three lines and typically appears to the left of the notification bell. If you are still

XfinityJustinM

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9 hours ago

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False Representation

Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for

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Customer Complaint

I called Xfinity on Sunday May 10, 2026 to inquire about my bill. I spoke with Christine at 7:42 AM who told me Xfinity was having a Mother’s Day special and she could get my services to $167.82. I asked Christine would I have the same services and she said yes. She said to go ahead and pay that amo

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Billing

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