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Good Morning, @user_46lbi4! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the door/window sensor concerns, and I do understand how important it is to have the home secured. I would
Xfinity Security Home System
We tried to replace the batteries in our bedroom window and it did not work. Now, several of our windows have to be set to bypass to even use the security system. How can we get a technician out to look at it? The system is over 5 years old.
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Statements
I am the primary account holder. I need to add a second person with a different last name to the 'Mailing and Billing Name' on my monthly statements for residency verification
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Sign-In and Account Management
@user_4gyc0l Thanks for sharing those additional details for us. @Again provided some great information as well. I would like for you to follow the steps in this link http://xfinity.com/getstarted to ensue you have the primary username for your acco
I can't seem to log into my email
I cannot log into my email. I do not regularly use this account. How do I restore access?
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Good Morning, @Cjl002b! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have the services are they fit the household needs, and I would be more than happy to explore all the options w
Switch to internet only
Having tv is costing way to much and no one uses it would really prefer to swap to internet only
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user_08w20t, thanks so much for reaching out through Xfinity Forums. I am sorry to hear about your experience. We never want this for our customers. I would like to look into this further for you. Please send us a DM with your name and address.
BP – LSAMES266
To Xfinity Corporate Support and Management, I am writing to formally document and escalate a deeply frustrating customer service experience that occurred on October 29, 2026. I have been a loyal Xfinity customer for 13 years, but the way agent BP – LSAMES266 handled my case has severely damaged my
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Switch to internet only
Having tv is costing way to much and no one uses it would really prefer to swap to internet only
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Customer Service
Barmar I can definitely understand not wanting to recreate dozens of rules only to have this happen again. We are currently in the process of transitioning Comcast.net email accounts over to Yahoo Mail, so there are changes taking place with the emai
Filter rules disappeared
I had dozens of filter rules set up in my Xfinity Email. This morning they're all gone. Is there a way to get them restored from a backup?
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I'm slowly recreating them as emails come in, but it's very annoying. Can you explain how this could happen, and can something be done to prevent it in the future?
Filter rules disappeared
I had dozens of filter rules set up in my Xfinity Email. This morning they're all gone. Is there a way to get them restored from a backup?
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Community Best Answer
Barmar I can definitely see why you’d want those rules back, especially after taking the time to set up dozens of them. Xfinity Email doesn’t provide an option to restore filter rules from a backup. If they’re no longer showing unde
Filter rules disappeared
I had dozens of filter rules set up in my Xfinity Email. This morning they're all gone. Is there a way to get them restored from a backup?
Question
BP – LSAMES266
To Xfinity Corporate Support and Management, I am writing to formally document and escalate a deeply frustrating customer service experience that occurred on October 29, 2026. I have been a loyal Xfinity customer for 13 years, but the way agent BP – LSAMES266 handled my case has severely damaged my
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Customer Service
Good morning @user_pr9zt3 Our team is here and happy to help! Do you have a question or concern we can assist you with?
Give me a human [Edited]
[Edited: “Inappropriate Content”], AI [Edited: “Inappropriate Content”] this chat I don’t want to chat I want to talk to a human [Title Edited: "Inappropriate Language"]
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user_5aklq3 Thank you for confirming that you made you claim through Assurant. It sounds like we will need to put eyes on your account to better assist you with your refund and claim concerns. To keep your account information private, please send us
Refund outstanding
I contacted customer service on October 1, 2026 about an account that was still being charged to me despite being inactive for over 5 months. A refund was initiated. However no money has been received in my banking account. Additionally when I attempt to contact Xfinity it keeps connecting me to an
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Give me a human [Edited]
[Edited: “Inappropriate Content”], AI [Edited: “Inappropriate Content”] this chat I don’t want to chat I want to talk to a human [Title Edited: "Inappropriate Language"]
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Customer Service
user_d9dfgj Thank you for the post! We always aim for you to have the highest confidence in the service we provide. Let's investigate things. Could you please send our team a direct message with your full name and full address? Our team can most defi
Constant Outages
Hi, I am hoping someone can help me. I tried to ask the Xfinity Assistant for help, but it didn't have an answer and it wouldn't connect me with a live agent because I'm currently experiencing an outage... (how does that make sense??) I have had multiple outages over the last month that are signific
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I received no confirmation on when the payment will be posted. An official email should have been sent to me. yes the claim was done through assurant
Refund outstanding
I contacted customer service on October 1, 2026 about an account that was still being charged to me despite being inactive for over 5 months. A refund was initiated. However no money has been received in my banking account. Additionally when I attempt to contact Xfinity it keeps connecting me to an
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Hi there, @user_hjq6js. Thanks for reaching out to us here on the Community Forum. Sorry to hear you had a poor experience with one of our agents. That is definitely not how we want you to feel. We can check to make sure the account is set for
Terrible Customer Service Experience
I called originally a week a half ago to cancel my account with Xfinity and received a cancellation confirmation and a code. However, a week and a half later, I can see that my account is still open and I received a confirmation than an autopayment went through once again. I called again to confirm
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Hello, @user_5aklq3! Thank you for creating a post with your billing, service, and device concerns. Our team is always more than happy to help! To start, our refund policy does stipulate that it may take up to 4 - 6 weeks to receive a refund, dependi
Refund outstanding
I contacted customer service on October 1, 2026 about an account that was still being charged to me despite being inactive for over 5 months. A refund was initiated. However no money has been received in my banking account. Additionally when I attempt to contact Xfinity it keeps connecting me to an
Question
@user_t8snyh Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team is happy to see how we can assist you with this request. In order for us to better help you, please send us a DM to Xfinity support with your full name
XfinityBillie
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Statements
I am the primary account holder. I need to add a second person with a different last name to the 'Mailing and Billing Name' on my monthly statements for residency verification
Question