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Sure, @user_5fb81w! We can take a closer look :) I see that you've already sent us a DM. Please just note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your

XfinitySara

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3 hours ago

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How to report damaged Xfinity network pedestal & get repair

Hi, The Xfinity network pedestal exposes live connections without cover. Can u help to send someone to repair & put back new cover before it rains

Question

@user_vtry12 Thanks for reaching out. This is a great question! We have a few ways you pay your bill. You can visit any Xfinity store by using this link to locate one of your choosing https://www.xfinity.com/local/store-offers Visiting any authorize

XfinityKei

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3 hours ago

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quick pay

Where is quick pay? Trying to pay my daughter's phone bill.

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Stopbilling Thanks again for reaching out! I'm glad we were able to have our accounting team reach out to the collections agency and withdraw the claim. We appreciate you, and your patience. Take care!   

XfinityMartyR

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4 hours ago

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Almost a year since I cancelled...yet again I have a colection from Sunrise Credit Services.

Almost a year ago (August 2025) I called and cancelled my service through Xfinity. At the time I was compIetely paid up and never thought i would need to go the the rediculous support chain to get something done again. However, several months later, I noticed a mark on my credit report from Sunrise

Question

@user_mtm54b Thanks for reaching out to us, we do apologize for any inconvenience. If the mobile account is already disconnected, there's not going to be an option to update the payment information. There also isn't a way to turn off the auto-pay fu

XfinityOrlandoM

 commented 

4 hours ago

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Unable to pay off phone

I canceled my mobile services in April and since then I’ve been through every round of support, in person, via phone, via video call (in store). I’ve been forwarded all the way to the top of support and no one can remove the current card on my account or update it to the card I need to use to pay of

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Intermittent internet connection

The Xfinity XB8 modem/router stays solid white than goes to blinking green and cycles. Internet connection buffers constantly.

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Your Home Network

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Cable from house to pole needs to be reconnected / or buried under ground / urgent!

To Whom It May Concern: The cable from my house to the pole runs through my neighbor's yard and he does not maintain his yard - trees, vines, and weeds are growing uncontrollable. This caused my cable being severely trapped in some of his trees and vines. Consequently, the line is pulled down strong

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Customer Service

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Hello, @user_68jgsz how are you? If your service is not working, we can help with an adjustment. Is your modem completely offline? 

XfinityJosephA

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4 hours ago

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Cable line and no Wi-Fi

We have an orange cable that goes from the box to our house that needs to be buried. If we are having trouble with our Wi-Fi and you can’t get out to me until another week, there should be some kind of discount to my bill since I wasn’t able to use it. Its not right you get the whole bill payment wh

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Could u help to refer it to an agent through "direct message" ? "Xfinity Assistant" which powered by "AI" chatbot does seem to know how to handle it ....

user_5fb81w

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4 hours ago

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0

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How to report damaged Xfinity network pedestal & get repair

Hi, The Xfinity network pedestal exposes live connections without cover. Can u help to send someone to repair & put back new cover before it rains

Question

We replied in the DMs and will have you meet us back in that interaction.

XfinityBradM

 replied 

4 hours ago

 to the conversation: 

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Xfinity stream app error code tv app-00100

Cannot get on the Xfinity stream app on any of my tvs

Question

@user_z6g0wh Our apologies for the recent frustrating experience getting your service restored. My team can take a look at the situation and provide some solutions. If you could please send me a DM with your first and last name along with your full-s

XfinityBradM

 commented 

4 hours ago

 to the conversation: 

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where is my service tech?

[Edited; "Inflammatory"]. I spent an hour on hold to talk to an agent. Se said the tech would be out at 10:00 pm. Got up this morning and no service. Tech did not show. Tried calling. The AI will not let me speak to a human. Your customer service is beyond horrible. My frustration with your system m

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This has reached new levels of insanity. So somehow an xfinity wifi hotspot isn’t showing up on my phone while at my office even though when I search for hotspots they’re all around me. So I download a casting app to my fire stick and everything appe

user_5cade5

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4 hours ago

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Location issue when using Xfinity Stream app with Fire stick on iphone hotspot

When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To

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I am having the same issue. I bought the WIFI pods only to find out they won't work with my split band set-up. Mine is also split due to outdoor lighting. I have an XB7. What are my options to extend wifi for my pool equipment, water treatment equipm

Missanry

 commented 

4 hours ago

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extend my dual ssid network

I have the Xfinity gateway router split with 1 ssid for 2.4 and 1 for 5ghz. I need to add a extender for my weak network reception for my 2.5 ghz outside lighting. does xfinity have a extender?

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Cable line and no Wi-Fi

We have an orange cable that goes from the box to our house that needs to be buried. If we are having trouble with our Wi-Fi and you can’t get out to me until another week, there should be some kind of discount to my bill since I wasn’t able to use it. Its not right you get the whole bill payment wh

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Customer Service

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I tried to send a direct message. I don’t know if it went correctly or not but I’m still getting the error message as of August 6. I’ve gone to the store. I’ve talked to Comcast. I’ve had the technician there. all software updates have been done on

abigail30

 replied 

4 hours ago

 to the conversation: 

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Xfinity stream app error code tv app-00100

Cannot get on the Xfinity stream app on any of my tvs

Question

user_fglq5c Hello and thank you for reaching out via our Xfinity Community Forums. I understand the importance of getting this taken care of before your demolition project moves forward. I'd be happy to help review options for disconnecting the your

XfinityChristy

 commented 

4 hours ago

 to the conversation: 

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Disconnect Comcast Infrastructure from Dwelling and Letter of Proof

Hello, We are planning on demolishing our home, and in order to apply for a permit, we need Comcast to come to the dwelling, and physically disconnect our home from the infrastructure that supplies cable/internet. I have already coordinated service discontinuation on 9/8/26. Can you please help me b

Question

I gave my feedback on the forum already

edwardl1

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4 hours ago

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complaints

Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (

Question

U

Xfinity agreed, power was too high, there was also noise on the line. They installed a new Gateway, but bandwidth was only 50% of what it should be. The tech said he put 3 filters on the line to try and decrease the power coming in (I think). He said

user_aq0p1q

 replied 

5 hours ago

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Three weeks of intermittent drops, multiple times per day/week, lasting 2 minutes to 2 hours

Not a WiFi issues, router logs WAN loss, cable modem in bridge mode behind a UDR7. Please pull the flap history and signal levels of the modem over the last 30 days Modem Logs: Sat Aug 01 16:05:47 2026 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CM

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Disconnect Comcast Infrastructure from Dwelling and Letter of Proof

Hello, We are planning on demolishing our home, and in order to apply for a permit, we need Comcast to come to the dwelling, and physically disconnect our home from the infrastructure that supplies cable/internet. I have already coordinated service discontinuation on 9/8/26. Can you please help me b

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Customer Service

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user_hlwacr Our goal is not to make is difficult, we do want to keep your information secured. You can message us in Direct Message, that will keep your information secured while working with us. If you change your mind, please feel free to send us a

XfinityKassie

 replied 

5 hours ago

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Cancel Xfinity

Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo

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NFL network

Why am I paying for the NFL network. And because Xfinity is having a contract dispute I'm paying for service that you are not providing.

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Channels and Programming

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