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appointment was scheduled for 2/15 2-4pm to inspect the pit, but a technician did not come out. I spoke with rep at 4:30PM, told me someone was coming in an hour. No one came. What is the phone number for the corporate office in Philadelphia? I need
Comcast utility pit at the base of our stairs
We live in a condo, and at the base of our stairs there is a Comcast utility pit. We need to install a chair lift for my mother, and the rail will overlap the pit by approximately 5 inches. We’re trying to determine whom to contact at Comcast to request permission for the overlap and/or to confirm w
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Thanks for trying those steps again, AlannTenn. We appreciate you being a loyal customer, and my team is here to help. So that we can further look into this for you, please send us a direct message. Here are the detailed steps to direct message us: &
"Hmm, the page didn't load correctly"
When repeatedly attempting to change the password for a secondary user, xfinity only replies with; "Hmm, the page didn't load correctly"
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user_xv4dxd Sounds like from what you posted you were able to factory reset the gateway. At this time the admin portal username should be "admin", and Password is the default password on the gateway sticker.
button reset not clearing admin tool username and password
I changed the username and password for the admin tool to access the modem via 10.0.0.1 and have long forgotten it. The only information in the Xfinity forums and troubleshooting advise to hold the WPS button down until the light on the front flashes. (the amount of time for holding the button varie
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Well, that certainly answers my question, and if AI said it, it must be true! :-)
X15 Remote and Hisense Amazon FireTV Control Codes
I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha
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Persistent Cold Weather Outage
We are a long term Xfinity customer in the mountains of east Tennessee. Some years ago (a little over 5 years) there was a severe storm that affected the home above us. Lighting strike looked like, The speed of it left voltage on all of the lines for a bit and we think the distributor line amplifier
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Customer Service
@user_sbq3yi thank you for reaching out over Xfinity Forums. I completely understand where you're coming from regarding the increase in pricing when you're on a promotion. From experience, I've seen the $10 difference with the 5 year promotions are
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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We have already uninstalled the Xfinity app and reinstalled it. Is that what you mean by refreshing it? Yes, it is definitely limited to the one channel which is why it is so frustrating. My hubby a big sports enthusiast wants a refund f
Big10 Network frozen on To-Go stream
We are out of our home area for the winter trying to stream the Big10 Network on our I-phone and I-pads. The channel is in our Available out of home (TVGO) channels. However each of the three available channels are frozen on the same screen when we click on Watch. It's the same frozen screen of 3 me
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Greetings, @user_zhd57c! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the XER10, but you have definitely come
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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user_bn377y I can't order one directly as we don't have access to NOW accounts, but I can put in a ticket to request a replacement device. Can you send us a direct message with your full name, name of account holder (if different), and service
help with replacing modem
Hi. I am having problems with the modem for our Xfinity Now service. We have had a technician come out and while he fixed it, he said that we will need a new modem soon. In the month since then we have had repeated outages requiring rebooting the modem. Today that stopped working completely. Rather
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Yes. Only the technician option
help with replacing modem
Hi. I am having problems with the modem for our Xfinity Now service. We have had a technician come out and while he fixed it, he said that we will need a new modem soon. In the month since then we have had repeated outages requiring rebooting the modem. Today that stopped working completely. Rather
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Good morning @user_jgwlz2 I apologize for the frustration. We would be happy to review the account with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Cl
Lying about turning the Internet back on
Y’all said and I have screenshots that would return my Internet back on to be on the 12 month plan to pay 44 something dollars a month. I paid $50 tonight out of my bank account and I have not had my Internet turned back on. I’m a gold member and I do not appreciate this in four more. I’m really thi
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raptyrred Thanks for the update and please let us know if you need any further assistance.
saved emails have disappeared
Hello, I did NOTHING to remove the saved emails but they have all disappeared. I have checked all folders and they are gone. Everything from purchases to INSURANCE DOCUMENTATION is gone. What did xfinity do?!?!?!
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Hi there, @peggyanded! I can confirm that we no longer provide email addresses as @BruceW pointed out. The recommendation to create one with a free service is a great way to go.
New User Email Address
I added a new user to my account. How can that new user obtain an Xfinity email address?
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AlanGr, Hi there! Thanks for reaching out and for your interest. I can't wait to upgrade to an XB10 modem myself, so I can relate. You've come to the right place. Our team of experts is happy to check on this. Currently, the XB10 is only available fo
Could you please let me know if we could upgrade to an XB10,account #[Edited] address [Edited]
Would you please let me know ? Thank You [Title Edited: "Personal Information"]
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Hi @msujester Thank you for reaching out on Xfinity Community forums. We greatly appreciate you reaching out to look into some issues you are seeing. Could you please send our team a direct message with your full name and full address? Our team can m
Intermittent severe transfer speed issues to GitHub CDN
There have been ongoing network performance issue that have been occurring intermittently for several weeks and appear to be related to peering or congestion between your network and GitHub’s CDN. The problem is not general connectivity, latency, or packet loss as those all appear normal, but rather
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user_bn377y Thanks for reaching out for help with getting a replacement gateway for your NOW service. Is the web assistant only providing sending a tech and no device replacement option when you are using it to get a replacement?
help with replacing modem
Hi. I am having problems with the modem for our Xfinity Now service. We have had a technician come out and while he fixed it, he said that we will need a new modem soon. In the month since then we have had repeated outages requiring rebooting the modem. Today that stopped working completely. Rather
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I am trying to eliminate the Xfinity banner at start up
I am trying to eliminate the Xfinity banner at start up
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X1
user_4pofdy Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to
Results
am writing to formally complain about ongoing billing increases, repeated failures to resolve issues through customer service, and what I believe to be misrepresentation regarding a recent offer made to me by an Xfinity representative. I have been a loyal Xfinity customer for approximately 25 years
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I am having exactly the same issue, this is absurd. Somebody needs to *at least* train your support and technical staff to know that they XER10 does not support bridged mode. I too was assured that I could have bridged mode, I put in the notes
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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My guanteed for 5 year internet fee of $60.00 just increased to $70.00! I've only been enrolled for about six months of the five year guarantee. Does guanteed mean something different to Comcast Xfinity? Am I a fool for believing it would actually st
user_sbq3yi
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Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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