Xfinity Community Forum

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Damage to property

I need to know who to contact for construction property damage to my yard. That is getting worse as it rains.

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Customer Service

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@XfinityJanelle wrote: "... Does the channel have a network attached to it?" Yes. As the OP stated TWICE, the "Antenna TV" channel. See https://en.wikipedia.org/wiki/Antenna_TV.

BruceW

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4 hours ago

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Antenna TV

Antenna tv used to be channel 510. I can not find it. I miss it. Is it still available?

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Have you tried resetting the password yet, CMP1057? If not, could you please reset the password and let us know if it allows you to log in successfully afterward?

XfinityNatalie

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4 hours ago

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The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide

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Thank you for your response @user_v8u864. You can also try filling out this form here https://pc2.mypreferences.com/Comcast/OptOut/Default.aspx to add your phone number to Xfinity’s Do Not Call/Text for Sales/Marketing list.

XfinityAlyssaA

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4 hours ago

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Real phone number?

This number has called about 4 times now. It pops up as Xfinity, but i have no clue why they are calling. No message has ever been left. [Edited: "Possible malicious number"]

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Followed the above instructions. No response from xFinity. Everything is the same. I can log into MyDisney then use the exact same username and password to try to log into Disney+, Hulu. Nothing. “Choose plan to purchase. No thanks. I’m supposed to b

Chryslerpetz

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4 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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ABC has no sound and a staccato picture

It's the only channel experiencing this on every TV so something odd is happening on some server somewhere!

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Channels and Programming

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Oh, no! That would make it hard to get things done @user_sxuweu . Are you checking your email on www.xfinity.com, www.connect.xfinity.com or a 3rd party email client such as Outlook, Apple Mail, or Thunderbird?

XfinityLinda

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4 hours ago

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Email access [Edited]

I have no access to my email

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Hello @user_8ddd5e, thank you for reaching out on our community forum. It sounds like you have tried some troubleshooting. Can you send us a direct message with your full name and service address so that we can assist you further. To do so, click on

XfinityAbby

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4 hours ago

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My SiriusXM app on my box stopped working

My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc

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Diamond customer leaving

After 20 years of loyal service I think it is time to leave Xfinity. I called originally to complain about an increase in my bill by about $30. They claimed to reduce it, in reality they reduced it by $10 for one month and then all of my premium channels went away. After wasting over an hour in a ch

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Billing

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Thank you for the help, however, there is no spot for me to report a phone call on that link.

user_v8u864

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5 hours ago

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Real phone number?

This number has called about 4 times now. It pops up as Xfinity, but i have no clue why they are calling. No message has ever been left. [Edited: "Possible malicious number"]

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Hello @danni13! Thanks for reaching out to us here on the Xfinity Community Forum! I'd be more than happy to dive into your account and see if there are any notes explaining those recent calls. If you could send our team a direct message with your f

XfinityQuemekia

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5 hours ago

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Xfinity has been calling and not leaving a voicemail

Hi, I'm Danielle and recently the main account holder moved out of state so in order to keep access to the account we put myself on the account so we could maintain the account and have internet still. However within the last two days Xfinity has called her, Rebecca, twice and has not left voicemail

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user_gvfnhb To turn off closed captioning for Peacock on Xfinity X1, pause your program, press the down arrow, select the Audio & Subtitles (text bubble) icon, and choose "None". If captions persist, try toggling them on and off, using the "

XfinityAmandaB

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5 hours ago

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I need Peacock subtitles permanently off.

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock

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Xfinity has been calling and not leaving a voicemail

Hi, I'm Danielle and recently the main account holder moved out of state so in order to keep access to the account we put myself on the account so we could maintain the account and have internet still. However within the last two days Xfinity has called her, Rebecca, twice and has not left voicemail

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Customer Service

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Thank you for posting on our community forums, user_nk75aq. I'm sorry to hear the Peacock subscription stopped working. We'd be happy to check what is going on. Could you please send our team a Direct Message with your name and service address? Our t

XfinityDilary

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5 hours ago

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Free peacock for diamond members

Hi, my peacock is saying I’m not eligible when I been watching peacock for 2 months and a diamond member. Can someone please fix this

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Good evening @user_v8u864, and thank you for reaching out on our community forums, we appreciate it. I'm sorry to hear that you are receiving spam calls. I would recommend reporting this to our expert Customer Security Assurance team here https://spa

XfinityAlyssaA

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5 hours ago

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Real phone number?

This number has called about 4 times now. It pops up as Xfinity, but i have no clue why they are calling. No message has ever been left. [Edited: "Possible malicious number"]

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Thanks! We look forward to hearing from you soon @user_66rxn4.

XfinityDemitrius

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5 hours ago

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Packet Loss on a regular basis

I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh

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From the Xfinity site.

CMP1057

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5 hours ago

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The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide

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@user_8dlxlb I truly apologize for the inconvenience and experience. We can help with your appointment concerns here. Please keep in mind if these are outside appointments (the ones that would not show up on your Xfinity app) are tentative and can ch

XfinityEva

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5 hours ago

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Terrible service

Five canceled or no-show appointments for repair of broken cable system. Despite taking off from work twice and paying somebody to be at my house on all three occasions I later got a text asking if I wanted to reschedule. Everybody deals with issues like this with large companies, but to explain the

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@XfinityJosephA wrote: "...feel free to send us a direct message ..." Message sent 9 days ago, but still no response. Why?

BruceW

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5 hours ago

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Autopay and paperless discount

In 2023 I signed up for automatic payments and paperless billing (see https://forums.xfinity.com/conversations/billing/autopay-question-webpage-vs-email/64ff82b7baecdd4ece055f82?commentId=6577227af961c6163a30f69f). I met all the the requirements listed in https://www.xfinity.com/support/articles/aut

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Thanks I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the la

user_gvfnhb

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5 hours ago

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I need Peacock subtitles permanently off.

I need Peacock subtitles turned off permanently. Right now, Peacock subtitles are permanently on. I have changed the Xumo flex box, turned off subtitles on my TV, checked and rechecked all the cable connections. Restarted everything for the last year and a half. I've been on more chats with Peacock

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