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user_415005 Have you uninstalled and reinstalled the application yet?
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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Comcast/Xfinity internet service is down again
Comcast/Xfinity internet service is down yet again, at my service address. Connection down time has been a disappointing experience in the recent past with Internet outages happening frequently, especially in the last month. When the network/ service is online, the connection is fast most of the tim
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Your Home Network
Corporate complaint
How do I file a corporate complaint about my account and the service I received via phone and chat?
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Billing
Can I set up a recording from my phone
I want to record the San anti onion spurs game tonight but I am not home
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Customer Service
Yes, my phone and apps automatically update.
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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$1 movies
Does Xfinity still offer diamond by members $1 movies for those regularly priced at $5.99 or less?
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Customer Service
Good afternoon user_yb0qws I would be happy to look into this further for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at t
Slow speeds, almost non-existent upload speeds
My Xfinity internet connection is a paid gigabit service. However, the download speeds are down around 40mbps and the upload speeds are below 1mbps. I upload files for part of my job and uploads will go so slowly that they'll regularly time out on all of my apps, even on my ethernet-connected deskto
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@user_l1hopt Thanks for adding to the thread. Seeing the calls onscreen is important. Have you rebooted the modem and the cable boxes in the home recently?
My caller ID does not display on my TV
The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do
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This is question is not public? How do I go about making sure it is?
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Hello @user_k8zktg, I’m so happy we were able to get everything taken care of today! If you ever need help in the future, don’t hesitate to create another post, one of our Digital Specialists, Forums Experts, or awesome community members
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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XB10 Upgrade
I am a current Xfinity customer with an internet plan X-2Gig. I understand that the XB10 gateway is now available for customers in the Seattle, WA and surrounding communities. I would like to request an upgrade to the XB10 gateway, as I believe it would significantly improve the performance of my ho
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Your Home Network
Deliberately throttling my speed
I have discovered Xfinity is deliberately throttling my speed. Any upload over a few MB fails unless I connect to a VPN. And recently, my download speeds are around 5Mbps unless I connect to a VPN, where they become 60Mbps. This, apparently, is a known tactic by Comcast/Xfinity. I will be cancelling
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Your Home Network
Dear Joseph and Xfinity team, You guys are awesome. I received the XG1v4 and got it hooked up today. That's great and very much appreciated! Thank you for your willingness to help on this request! I'm definitely impressed with your ef
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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Hi there, @user_g60wwy Thank you for taking the time to reach out regarding your TV service not working which I do apologize for the inconvenience you are experiencing. Since it's been a few days since you last posted, are you still having trouble wi
help provisioning tv service
I recently subscribed to core television service. I already have internet service which is working fine. The tv service was working but now it is not. I tried all the troubleshooting steps but nothing fixes it. I believe it is a provisioning issue which cannot be fixed on my end. It's like the syste
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Have the same issue in point pleasant NJ. Has anyone found the solution to fix this?
Apex legends packet loss
I need escalation to network engineering for a likely routing / peering / congestion issue. I have severe packet loss only when connected to Apex Legends servers. I am located in Hackettstown NJ All local troubleshooting has already been done, including: - Ethernet connection - Router replaced - Mul
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How to add xFI Complete without changing internet speed?
I would like to have unlimited data by adding xFi Complete. The issue is, the xFi Complete is under the EQUIPMENT AND ADD-ONS section. When I try to get it, I can't access that section without changing my internet speed to a lower or higher one or adding another service, because it doesn't let me ac
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Your Home Network
Hello, user_poq2ls. Hello, and thank you so much for choosing Xfinity and joining us here on the Forums—we’re really glad to have you as part of the community! I know it’s important to feel understand the benefits that come with you
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$1 movies
Does Xfinity still offer diamond by members $1 movies for those regularly priced at $5.99 or less?
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