Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470.3K)
This sure would have been nice to know! Yahoo is awful.
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
Question
@user_8xjgve When you are setting up services you do agree to the following: I chose the self-installation option with the Getting Started kit. I agree that if an Xfinity technician is required to complete the installation, I will be charged a Prof
Technician charge
I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the
Question
what is the termination fee for my account if I move to another carrier for the internet service?
Requesting community forum account cancellation
Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks
Question
@user_oq2w7h Just wanted t reach out and see if you were able to get those forms turned in and claim initiated.
Fraudulent Account
I’m currently dealing with a fraud case involving an account opened under my name with autopay attached to my credit card. I was instructed to submit a fraud form that includes full SSN and a copy of my ID etc. via email, fax, or mail. Given that my information was already compromised within the sys
Question
Disruption
Hi, I’m looking for help with ongoing internet outages I’ve been experiencing over the past three days. The interruptions have significantly impacted my ability to work and manage daily responsibilities. I haven’t been able to reach a live agent, so I’m hoping someone here can provide an update on w
Question
•
Customer Service
Technician charge
I recently bought a new house and set up new wifi. I was told in the store the technician fee would apply for a technician coming out to help me set up to an existing line ( like a self install would) but if they had to run a new line the $100 fee would be waived. My technician couldn't tie into the
Question
•
Billing
Unfortunately, we do not have a direct link available to our direct messaging. What step(s) are you not seeing or getting hung up at on the website?
Legacy Email Password Reset Loop – Closed Account – Cannot Locate Records
I had Comcast service in my homes for 20+ years here in the Atlanta market and moved about five years ago to a new location where I have fiber optic Internet connection. My service provider is AT&T. Comcast policy allows me to maintain my Comcast email address which has worked well for years. Someho
Question
Hello user_d304d1 Thank you very much for reaching out to us about this situation. Is the current promotion a legacy promotion that is no longer offered? We typically have modern promotions that we can get in motion to recover some of that savings.
Stopped loyalty discounts
I have two Xfinity accounts (2 homes). I was receiving a loyalty discount up until my 2 year contract was up. Xfinity now refuses to offer my loyalty discount! Time to cancel cable tv and goto YouTube!
Question
Stopped loyalty discounts
I have two Xfinity accounts (2 homes). I was receiving a loyalty discount up until my 2 year contract was up. Xfinity now refuses to offer my loyalty discount! Time to cancel cable tv and goto YouTube!
Question
•
Customer Service
Hey there, @user_azbfad! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! That is certainly not what we want to hear about the devices, and overheating. There are a few options with getting a new device, you can vi
Modem
My modem keep overheating have to keep a fan to it to make the internet work need a replacement
Question
Hello, @loisk6 sorry for the inconvenience. Can you assure you are logged into the Xfinity App using the primary Xfinity ID? Only the primary can see and make changes to the billing/payment information. Also, have you recently moved or have multiple
Account management issue
I have had service since March, 2025 at [Edited: "Personal Information"]. 'm trying to sign into my account, primarily to change my autopay bank. I see only messages that are like 2-5 years old and have nothing to do with me. How do I see my own acount?
Question
Modem
My modem keep overheating have to keep a fan to it to make the internet work need a replacement
Question
•
Customer Service
Hmm, that is certainly strange @mw1093! We would be more than happy to look into things further on our end and ensure you are getting the proper student discount applied. Can you please send us a DM to get started? Please send us a direct cha
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
Question
Account management issue
I have had service since March, 2025 at [Edited: "Personal Information"]. 'm trying to sign into my account, primarily to change my autopay bank. I see only messages that are like 2-5 years old and have nothing to do with me. How do I see my own acount?
Question
•
Sign-In and Account Management
Even when I did it with incognito mode, I still didn't see the $40 a month student deal.
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
Question
Hello, @user_33jcqi could you return to direct messaging with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click the "New mes
hbo
My HBO Max subscription shows Active on xfinity.com/yoursubscriptions and in StreamSaver, but Max.com does not recognize my entitlement when signing in via TV provider. I have never had a direct Max subscription. Please refresh/reset my HBO Max entitlement on the backend
Question
@mw1093 Are you able to confirm the existing account? It sounds like the error with the looping may have been resolved by the incognito window. Are you receiving a specifc error?
Need help applying SheerID Student Discount
I have my SheerID approval email, but the website keeps looping and won't let me apply the student rate to my existing account. I need an agent to help me manually switch my plan.
Question
@user_4x63ko Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements tha
XfinityBradM
commented
4 hours ago
to the conversation:
0
0
Disruption
Hi, I’m looking for help with ongoing internet outages I’ve been experiencing over the past three days. The interruptions have significantly impacted my ability to work and manage daily responsibilities. I haven’t been able to reach a live agent, so I’m hoping someone here can provide an update on w
Question