Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (478.8K)
Billed Amount
Dear Xfinity Customer Support, I am writing to request an explanation regarding a significant increase in my monthly internet service charges. Until Feb- March, my monthly bill was approximately $70. However, I recently noticed that my bill has increased to $136.25, which is nearly double the amount
Question
•
Billing
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Need Peacock unlinked from old closed account number
I received a new xfinity account number in December . My Peacock promotion is still tied to my old closed account causing error PPG_0017_8bbc8fd. I need an agent to clear my old peacock identity token so I can link to to my active account
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section.
My Military Diamond Status still not applied- 2 years later
I've filled out the form three times now and still haven't had my account updated with the military diamond tier membership. I'm a 70% service connected disabled female Veteran. Any help would be greatly appreciated. I've exhausted all online and call means to rectify the issue.
Question
Hi there, @user_7qzi5a Thank you for taking the time to reach out to us! I hope you're having a fantastic weekend! Are you wanting to change the ownership of the account?
Name Change / Direct Message
How do I send a direct message and to who for name change documents?
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. @user_7qzi5a Be advised that sending an unrequested direct message to the support team is a violation
Name Change / Direct Message
How do I send a direct message and to who for name change documents?
Question
Have you attempted to switch out your current HDMI cable? @user_55fd57
Live TV pausing & glitching
I got a new Xfinity box a couple months ago...Xi6-A...& have had constant problems with the live TV picture freezing, sound not working or taking time to catch up, etc. If I change the channel & then go back to the original channel, things start working correctly for a short time.
Question
user_s2ftfj Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and s
need my old plan back
called for service due to pixellation and agent said he had a better plan with same features and i lost the best channels . tried the xfinity assistant and after hours no help. need to talk to agent and get my plan back
Question
Greetings, user_9yh89e! We appreciate you posting on our XFINITY Community forum this Sunday afternoon. I understand how important it is for you to be able to log in with a successful verification code. I am sorry to hear you are having issues receiv
Unable to receive verification code [Edited]
The system asks for my email to send a code. I put in my email [Edited: "Personal Information"] . The system says I cannot use a comcast email. The one I used is the only one I have. Now what? [Title edited: "Personal information"]
Question
@Macuser4770 Suggestions will depend on your specific service needs. To provide the best options and pricing, we’ll need a bit more detail. We can continue assisting you in a direct message, as we’ll need to gather some personal account
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
Question
Community Event
Hello, Is there a way to post a community event with you? We used to do it, but I can't remember how. Please advise, [Edited: "Personal Information"]
Question
•
Getting Started
Hello @XfinityKam, thank you for your quick reply. I will read the article. We have 2 X1 DVR set top boxes & 4 X1 set top boxes. We can't mix and match X1 boxes with Xumo stream boxes it's a problem cost wise. I testing out a Roku streaming devi
Xumo Number buttons for Xfinity Stream App
Hello, I am hoping someone knowledgeable can answer this question for me. Once I am in the Xfinity Stream App using the Xumo Stream Box, can the number buttons be used to find and select the different channels, that is, channel 702, etc.? I have a Roku streaming device using the Xfinity Stream App,
Question
Hello @user_81mhgp and thank you for reaching out with your concerns on our Xfinity Community forums and sharing your experience with us. We’re truly sorry to hear about how you and your child were treated during your visit, and we understand h
Customer service complaint
I am writing to file a complaint regarding my experience at the Xfinity store on North Atherton Street in State College, PA on May 31, 2026. The employee involved was Ben. From the moment my child and I walked into the store, Ben appeared annoyed and unwelcoming. I explained that I had been in the s
Question
Unable to receive verification code [Edited]
The system asks for my email to send a code. I put in my email [Edited: "Personal Information"] . The system says I cannot use a comcast email. The one I used is the only one I have. Now what? [Title edited: "Personal information"]
Question
•
Customer Service
@XfinityShawn no. I spent an hour and a half on chat with xfinity yesterday. A complete waste of time & beyond frustrating. After multiple troubleshooting attempts, I’m getting another box which is what I originally requested when I started the
Live TV pausing & glitching
I got a new Xfinity box a couple months ago...Xi6-A...& have had constant problems with the live TV picture freezing, sound not working or taking time to catch up, etc. If I change the channel & then go back to the original channel, things start working correctly for a short time.
Question
@user_8ja7fc thanks for posting on our Xfinity Community Forums page. We used to offer an Ultimate TV plan, but it is no longer available. The comparable plan we offer now is our TV Premium plan, it runs at $135. Here is a link for our new TV line-up
XfinityAbel
commented
5 hours ago
to the conversation:
0
0
Ultimate plan
How much is it, per month?
Question