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Hey there, @user_a7i808, thanks for reaching out through Xfinity Forums regarding your Peacock service. We are happy to hear you were able to get everything activated! We are happy to help here on this platform if you are ever having any issues in th
Can't activate peacock
No help from Xfinity but figured out on my own to change my Xfinity login email and then activate peacock using new email and it worked!
Question
Hello @user_x6, and thank you for sharing your experience here on the Xfinity Community forums. I can understand why you'd be concerned after having all six Pods go offline at the same time, especially when this behavior is very different from the oc
Wi-Fi extender pod connection issues
I have a new gateway XB8 router which I obtained because my WiFi extenders stopped working with my old gateway (which was otherwise working fine). I couldn’t connect the old ones to the gateway and it would time out while trying to connect. Since getting the new gateway (which was suggested by an Xf
Question
Hello, @OldTVGuide thank you for reaching out over Xfinity Forums and helping to get an answer for the question @user_vks94 asked. I found a similar post from a few months back with the same question, and the OP provided an update that as long as Xfi
free security camera
Received a free security camera via a recent August Xfinity Membership Benefit. Not sure if this is also a free service that I use to activate and use the camera or do I need to purchase an additional service. Obviously, do not want to purchase additional services on my already larger bill. The encl
Question
Hey there, @user_357xy8, thanks for reaching out through Xfinity Forums regarding your billing concerns. We want to ensure that everything is billed correctly after your disconnect. Can you please send us a direct message with your full name and your
Refund after cancellation
I recently cancelled my Xfinity package on September 9th and was billed the full amount on September 12th for the following month. I received a letter verifying the cancellation on September 9th and was refunded $21.79 of the $341 they billed us. I called about this and was told we will be refunded
Question
Hello user_br541o thank you so much for reaching out here via our Xfinity Forums, so we can assist! We'd love to connect with you 1-1 so we can gather all the relevant details that you have and get things moving in the right direction. Please
Long-standing Xfinity mobile trade-in dispute request for executive review
I am requesting escalation to Executive Customer Relations regarding a long-standing Xfinity Mobile billing and trade-in dispute involving two iPhone 14 devices. This matter has been ongoing since approximately October 2025. I have made repeated phone calls and multiple in-person store visits, and I
Question
Will do. Just scheduled the tech appt for this thursday afternoon.
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
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@Wolfthorne Let's grab some account and device details from you so we can get this reported alongside the others. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Di
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
Question
Yep. Good luck with the tech visit ! Please post back with how it goes.
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
Question
Okay, I can look into this further. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Di
xFi extender suddenly all offline
I have XB6 gateway and 3 first generation xFi Pod extenders. Suddenly all three went off line at once. Comcast can see all three and tried to map or re-provision them to no avail. Tech coming out Tuesday. My guess is there was either a firmware update on the gateway or something happened on the back
Question
Good day user_9t6ees 🙌 I appreciate you dropping by our community for help with your open work order, and we can definitely check the status of that for you! If need be we can communicate with our local teams to ensure we're updated on where that jo
Existing construction/drop-bury work order
Hi, we have a work order to replace cable between our house and the street. We received a text from Xfinity on September 4 saying that utilities would be marked within three days, but they remain unmarked as of today, September 21 and we have received no further information. The repair involves a lo
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Sign-in Issues
I recently made an account on my computer and ordered wifi and a router, even connecting my bank account to make payments. However, when I tried to log in on the app, it didn't work. Going back to my computer, it lets me sign in but when I click on anything in my account settings such as "Identity,"
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Sign-In and Account Management
All season 2 episodes are available to stream via a good ol' pc. Please consider this topic closed.
missing streaming episodes
Season 3 episodes 5 and 7 of Colin From Accounts are missing from streaming.
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Yeah, I had those same power levels when I was connected directly to the drop, too. That makes me think it's a problem between the drop connection and the street.
XB8 Modem not reaching max upload speeds
Hello, I've been having this issue since December 2025. I have an XB8 modem with a 2gig plan, and I'm supposed to be getting up to 250mbps upload speed. When I got the modem in December 2025, it was reaching those upload speeds for a few days before plummeting to around 7mbps for several months. If
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Line got riped up
Our house previously had Xfinity, but the orange underground service line to our house was ripped up during nearby construction. I need to know whether there is still an active line to the house or if I need a technician and an underground line replacement.”
Question
Good afternoon, and thank you for reaching out. If there is currently no active Xfinity service at the home, the underground line would not be considered active. In most cases, the underground service line would only need to be repaired or replaced i
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Line got riped up
Our house previously had Xfinity, but the orange underground service line to our house was ripped up during nearby construction. I need to know whether there is still an active line to the house or if I need a technician and an underground line replacement.”
Question