Xfinity Community Forum

im having occasional 300 ms pings. is there anything i can do?

im having the occasional 300 ms ping, after doing a traceroute i've determine it has to do with chicago hub being congested. is there anyway to fix this? like route me to a different hub?

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Accessibility

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@user_3hgec7 Thanks for adding a post to the forum. Use the page here https://www.xfinity.com/yoursubscriptions to sign in and activate your subscriptions.

XfinityBenny

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14 hours ago

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Activate Disney+ Hulu Bundle

There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions

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@Again What do you work for them or something. There was no warning about this, we may or not see credit for signing up for the package and many of us signed up specifically to have those two channels. We can complain if we want as customers,

user_9g4y25

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15 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Must Turn Off Xfinity Cellular Data to Send Messages with Photos When At Home On Xfinity WiFi.

We have Xfinity Mobile for our Phones. We have Xfinity home Wifi for our internet. The wife says, "Allen, send me those 5 photos you took today." I open Messaging on my Samsung S25, attach the 5 photos, and send them to her phone. She's sitting on the other side of the room. After 10 minutes, she do

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Network

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user_32lgdp, hello there and thanks for joining our forum. What error are you receiving?

XfinityQue

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15 hours ago

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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

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I am having the same problem

user_32lgdp

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15 hours ago

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Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel

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Activate Disney+ Hulu Bundle

There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions

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Customer Service

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@user_exd6vy thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with your Xfinity Mobile concern. How long did you have the Xfinity Mobile service for?

XfinityAbel

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15 hours ago

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Re apply for mobile

I first joined in 2024 I had a mobile line and Internet as part that agreement I needed to port in from other carrier within doing this 2 other lines got create by an agent who I believe was padding their sales list . I called many times trying to fix my bill which was triple there are plenty of arc

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Having the same issue as well. Severe packet loss every other game due to xfinity. Has anyone figured out a solution to this and has xfinity CS helped at all?

user_rd2o5u

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15 hours ago

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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)

Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in

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That's wonderful news @Ajay_12, thanks for the update. Do you know if your previous modem was successfully removed from your account? While we are connected, I want to make absolutely sure everything is sorted out correctly to prevent any unreturned

XfinityQuemekia

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15 hours ago

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WiFi Router not received

My WiFi router has been misplaced by FedEx and I have not yet received it. My property management office has checked the lockers and confirmed that they couldn’t find any WiFi router addresses to my name. I would therefore request you to please aramage to deliver it at the earliest.

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I have collected it from the store near me.

Ajay_12

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15 hours ago

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WiFi Router not received

My WiFi router has been misplaced by FedEx and I have not yet received it. My property management office has checked the lockers and confirmed that they couldn’t find any WiFi router addresses to my name. I would therefore request you to please aramage to deliver it at the earliest.

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@Again If the email is forwarded as an attachment, which is what I usually do, rather than put into the body of the text, I'm sure the headers are preserved. If I paste the email I'm forwarding in the body of the text, I'm not sure how to copy heade

Annabelle2

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15 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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Need Peacock unlinked from old closed account number

I received a new xfinity account number in December . My Peacock promotion is still tied to my old closed account causing error PPG_0017_8bbc8fd. I need an agent to clear my old peacock identity token so I can link to to my active account

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Getting Started

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Hello @user_2bgr4e thank you for reaching out on our community forum. Did you recently deactivate your service? Did your services get deactivated due to payment?

XfinityAbby

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16 hours ago

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Reactivate my service

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Xfinity Rewards Program

I've been with Xfinity since 1986 and I'm very disappointed in there so called reward program. What benefit is there in being a Diamond member?? Giving me the chance to enter a contest to win a prize. Why can't you offer free movie rentals or 10.00 off the purchase of a movie. Something real and tan

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Customer Service

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@user_2bgr4e Reactivate my service You would need to get in touch with Customer Security Assurance. Customer Security AssuranceBusiness Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329

Again

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16 hours ago

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Reactivate my service

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Oh no, I am so sorry to hear that the coaxial lines are giving you trouble and keeping you from getting all the lights lit up on your equipment @user_xr2ndh! Have you had Xfinity service in your home before, if so you should be using the same active

XfinityQuemekia

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16 hours ago

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New NOW service but no active coaxial

The coaxial lines in this house are not allowing the top 3 to stay lit. Can I return this to the store. It appears I cannot use it.

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@Annabelle2 I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got

Again

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16 hours ago

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Non Delivery Report

I've been getting several "Non Delivery" emails in the past few days, at least four every few minutes, regarding a phishing email I forwarded to Comcast's "Abuse" email address on 5/28/2026 at 6:15 AM. When I forwarded this email I got from some hotmail address claiming to be someone from Xfinity, w

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user_tk0fx9 - Thank you for checking in—I’m really glad to hear everything is working now! I know how frustrating it can be when things don’t behave as expected, so it’s great that this is resolved.You can use your Xfinity ID

XfinityThomasA

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16 hours ago

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You don't have access to Xfinity WiFi hotspots

I have active, paid Xfinity Internet at my home and the modem works fine. But when I sign in to a public xfinitywifi hotspot with my Xfinity ID, it tells me I don't have active Xfinity service and won't let me connect. I used to have two Xfinity accounts at two addresses. I closed one of them, and t

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Correcting my last statement. I rechecked the linked account page and see both accounts there. I was able to change the default account to the now only remaining active one and reran the Xfinity app hotspot connection flow. It seemed to work. I'll tr

user_tk0fx9

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16 hours ago

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You don't have access to Xfinity WiFi hotspots

I have active, paid Xfinity Internet at my home and the modem works fine. But when I sign in to a public xfinitywifi hotspot with my Xfinity ID, it tells me I don't have active Xfinity service and won't let me connect. I used to have two Xfinity accounts at two addresses. I closed one of them, and t

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