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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
New remote
Since August 30, I've been communicating with Xfinity via mobile chat with REAL agents in order to obtain a new remote. Since then, I've gotten in touch with them once again because I haven't received the control within the time frame they stated. I was informed that there was a “technical glitch” a
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Help canceling service
I am switching internet providers and need to find out how to setup canceling my current xfinity service on 9/24/26.
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Customer Service
Hello @user_oqymk0, Sorry to hear about the unexpected increase in your monthly internet bill. I can certainly understand how concerning and frustrating it must be to see your bill increase from $35 to $90, especially as a longtime customer tryi
Xfinity support
My internet bill just went from $35/mo to $90/mo. I really need to find a cheaper deal than $90/mo for internet. Why to your long term customers get ripped off so badly? And why would my bill almost triple all the sudden? If I can't get a better deal ASAP I might have to find a different internet se
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user_6ugd64 I can certainly understand your concern. If you were expecting a $400 promotional credit and have not received it after more than four months, I would be frustrated as well. Promotional credits often have specific eligibility requi
Promotional credit/check
I was promised a $400 credit for switching my mobile service to eXfinity and never received it. It has been over 4 months.
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Hello user_ffkt0e. Thank you very much for the information on that equipment swap. We would be more than happy to investigate the specifics. Could you please send our team a direct message with your full name and full address? Our team can most defin
Equipment replacement
I received a notice on my tv that I needed to replace my current equipment and I agreed and it said it would be shipped to me. Received another notice that old equipment must be returned within 30 days of receiving the new equipment. When am I to receive the new equipment it has beeen some time sinc
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Thanks for your reply. I am 85, a bit slow with computers. How do I post publicly? I was not referring to emails but to email addresses. Again, there are three email addresses listed on the left side of the page, in the column. I have no idea why th
Xfinity Connect page.
Strange emails listed on left side of Xfinity Connect page. Each one is unknown to me. There is a triangle with an exclamation point after each address.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
trying to put an add on onto my service
trying to add on the tv package that has the big ten network to my tv plan. its an additional $9.95 per month. it will not let me complete the process online.
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Manage internet bill
What is NOW? Ive been charged $20 month didn't order it. Don't even know what it is. I want off my bill
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Billing
I got the flex box for free when I signed up. Never used it. Must've lost it or thrown it out at some point. I do not have this equipment.
NEED TO GET AHOLD OF AN AGENT - DO NOT HAVE EQUIPMENT THAT THEY TELL ME I NEED TO RETURN
NEED TO GET AHOLD OF AN AGENT - DO NOT HAVE EQUIPMENT THAT THEY TELL ME I NEED TO RETURN WHY IS IT IMPOSSIBLE TO TALK TO SOMEONE AT THIS COMPANY. WILL BE SWITCHING SERVICES VERY SOON..
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Good afternoon user_o101c8 I can assure you this is not the experience we want for you. I will be happy to look into your concern further. Please send us a direct chat message with your full name and complete service address to “Xfinity S
False promises terrible customer service
I try to get Xfinity to replace my T-Mobile Gateway and when I was on the phone with them, they told me I do not need a direct line and I should be able to set it up myself after getting the gateway I clearly am unable to set it up myself and need a coax cable, which I informed them. The customer se
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Hi @user_urehb8,Thank you for filling us in. We can take a further look into both equipment inquiries for you. Just send our team a direct message with your full name and service address. How to Send Us a Direct Message: 1. Click "Sign In
Missing/Broken Xumo Box Still Listed After Cancellation
My internet service was canceled effective September 2. The Xumo Stream Box assigned to my account by serial number had failed and was no longer available. I disclosed this during my cancellation call, and the representative did not advise me of any equipment charge. The serial number is still showi
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Hello, @user_551j7z Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" icon Click "Start new conversation" (pencil and paper) icon
I ready cannot believe this company waiting almost over 4 months for service
We initially contacted xfinity to get high speed internet via fiber optic. Well you talk to a sales person they promise you the world and you get far less. Our dilemma began when the first field tech showed up. He couldn’t find the closest connection point. A few weeks later two other guys show up t
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Huge bill increase
How can I find out why my bill went up drastically? All I get from the chat bot is a summary of my bill. I want to know exactly why it went up so significantly.
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The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Flush mount tv
I have a flush mount tv being installed and don’t want the wires or Cabel box out. Is there an option when the tv fits snug against the wall regarding the box ?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Reduction in the cost of the service or a cancellation of the service
I have been engaged with both a live agent and Xfinity assistant for over 2 hours with no resolution except the promise of a call back on Friday
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Good afternoon, @gabulldawg99 . I sincerely apologize for the frustration you've experienced. I can certainly understand your concern, especially with your usage already at 3.7 TB when your normal monthly usage is around 800 GB. Unfortunately, we do
XfinityRichard
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Need Internet Supervisor or at least Level 2 Support
My internet usage is 3.7 TB with 12 days left in the month. Normal usage is 800 GB / month. I was on the phone with support that could not provide any details to devices using that data and when. After 30 mins I asked to be move to level 2. I was on hold for 45 mins as she was trying to get a superv
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