Official

Accepted

Unanswered

Advanced Filters

Search Results (458.8K)

Most Recent
Selected Most Recent

I don't understand why someone at Xfinity can't plug in a Roku stick into a TV and see the problem themselves and go through all the remedies (reboot modem, delete Roku cache, etc.) to see for themselves their generic remedies for all problems don't

 commented 

5 hours ago

 to the conversation: 

0

1

TVAPP-00231 only on 1 station of Xfinity Streaming app

For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the

Question

We pay a lot for Xfinity so, it is outrageous to lose access to a major Channel like NBC. My message to Xfinity is figure it out soon !!!

 to the conversation: 

0

0

No more NBC

Apparently limit has failed to negotiate contracts to get local NBC and other critical channels in any areas of Florida. I pay an insane amount already for cable and now I don’t get my normal programs? Seriously? I will be calling today to switch providers and drop xfinity

Question

Pay bill

I want to pay my bill

Question

5

0

0

Channel line up comparison

Where do I find the channel line ups to compare?

Question

6

0

0

Disappointing. Time to look for a new provider if not resolved soon.

 to the conversation: 

0

0

Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

Question

Is there an update to this? Has the NHK channel been removed?

 to the conversation: 

0

0

NHK suddenly removed without notice on March 31 2026

Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials

Question

Hey there and good morning, @user_uuq98n! It looks like the watch has arrived, and we just want to make sure all is well and taken care of today. I sent you a direct message as well, in case you still have any questions or concerns. Otherwise, thank

 to the conversation: 

0

0

Orders

My name is [Removed: Personal information]. I just ordered a smart watch 8 40mm from your app. Said I would receive an email haven't yet. It should go to [Removed: Email] can I get an update as to when it'll be here please.

Question

Reimbursement

Reimbursement for loss of NBC

Question

7

0

0

I need management I switched from Verizon having terrible customer service, trying to upgrade my phone for 4 months

 to the conversation: 

0

1

Management

I’m having much difficulty with my account Please advise regarding options

Question

I totally agree! There was no fore warning.  Still charging for something we're not getting. 

 to the conversation: 

0

ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

Question

user_3hgh9a I appreciate you sharing this information. Would you mind sharing what model of boxes you have? The reason I ask is, some of the older boxes aren't compatible with the channel.   

 to the conversation: 

0

Xfinity tells me that Mariners TV is in my Channel lineup, but I can't access the channel

I am extremely frustrated with this situation. I received an email from Xfinity on March 26 telling me that Channel 1261/Mariners TV is "included with [my] Xfinity TV plan." But when I try to watch 1261, the TV screen shows a message saying that I must upgrade my plan. Even today, April 4, I went on

Question

I have Xfinity boxes

 to the conversation: 

0

Xfinity tells me that Mariners TV is in my Channel lineup, but I can't access the channel

I am extremely frustrated with this situation. I received an email from Xfinity on March 26 telling me that Channel 1261/Mariners TV is "included with [my] Xfinity TV plan." But when I try to watch 1261, the TV screen shows a message saying that I must upgrade my plan. Even today, April 4, I went on

Question

I need help with my Peacock subscription. I only get it on one TV.

 to the conversation: 

0

0

help with peacock subscription

I am a diamond rewards member. I received a peacock subscription as one of my rewards. When i recently changed my internet speed, i lost access to peacock. Please help to reinstate my access to peacock that i received as a diamond level reward.

Question

Scripps get it fixed

This is ridiculous I lost 2 stations because of this yet the price I am charged for a phone, internet, TV bundle is through the roof. I want my stations back or I guess I switch to another company who can work. Xfinity needs to work this out without raising rates again.

Question

12

0

0

I am having the same issue on my Apple I Phone...getting the "Enter the password for the IMAP account "COMCAST" message and can't access my Comcast e-mail...HELP...how do I fix it?

 to the conversation: 

0

0

why does the IMAP account password pop up each time after I have already updated my email

Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS

Question

forum icon

New to the Community?

Start Here