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user_pmi60c - Thank you so much for being an Xfinity customer over the years and for taking the time to share your feedback. I truly understand how important it is to have services that stay accessible and reliable—especially when you’re
Frequent service interruptions with no outages reported
I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem
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Do I need a dvr box
I’m getting conflicting info. I only have one tv (Fire). In order to record multiple shows at the same time and then watch them later do I need a dvr box or will everything be available on the Xfinity stream app? If I need the box is there an additional fee associated with my basic cable package (15
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X1
We are also experiencing more than normal P+ issues. Tonight we are getting a black screen then the something went wrong error. Fuzzy images also. Refreshed signal, rebooted x1 box. Nothing fixes it.
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Looking to upgrade to XB10 modem
I have 2.5 gig connection. In the augusta ga area zip 30909. I was told to go to my local office has the modem but they are not in stock. Can anyone mail this modem to address?
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Customer Service
Reporting inappropriate behavior
Hello, I would like to make you aware of an Comcast installer in Spokane Washington and what he's been posting online. He recently commented on a news article on Facebook celebrating a brutal attack done to an innocent person just for being transgender. I believe that this behavior shouldn't represe
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Customer Service
Xfinity Failed - Switch from ATT to Xfinity
I spent a total of 5 hours working with Xfinity, first online with customer support, then 2nd tier, then in the store (Evergreen, San Jose Branch) trying to switch my provider from ATT to Xfinity. ATT provided the code to unlock the phone, so the number could be switched to Xfinity; this is where th
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Customer Service
UPnP can almost always be worked around. Commercial grade WiFi gear doesn't support it. It's regarded as a security risk. Can't have random customers/visitors/etc. walking into your office/shop/etc., pushing a button and getting on your
UPnP Xfi
So now everything has to be done from a phone. When I put in my router address it says 'easier than ever to manage equipment'. And gives me no options to do anything any more. Easier than ever? It is not. Not even close. How do I turn on UPnP from my phone app?
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Thank you for reaching out here. I will be happy to look into that issue from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click the
I need to schedule a tech appointment
I need to schedule a tech appointment due to ongoing issues with Wifi connection. I need a tech to come to my home. How do I schedule an appointment?
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We're happy to help troubleshoot your online account issues @user_v06uh1 and understand your frustrations. Can you confirm that you are logged in as the Primary User on the account? May I also confirm if you are using the XFINITY app or our online we
I'm having a technical issue adding a bank account for autopay and need help from the Digital Care team."
."I am trying to add my bank account for the autopay discount but keep getting an 'unauthorized person' error. I need help from the Digital Care team to manually reset my permissions." Have been trying for a while. Please fix this.
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UPDATE: Just to make sure a new XG1v4 had been ordered for delivery to my local Xfinity store after my online chat session last night, I called Xfinity this afternoon. As it turned out, it had NOT been ordered. As a result, I asked the rep I was talk
XG1v4 DVR Boxes Out of Stock at Local Xfinity Store
I have been trying to get an XG1v4 DVR box from my local Xfinity retail store. They have been out of stock the last three times I have visited, so I either end up with an older wired Version 3, which is non-4K, or a wireless version, XI6-T, which isn't as stable. The rep told me that they could orde
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Thank you BruceW and XfinityJamesC.
cannot send email
All of a sudden I cannot send email. Am receiving the following message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647345.sys.comcast.net resomta-a2p-647345.sys.comcast.net Excessive failed authentication, ESM
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user_o8onub - Thank you for your feedback. The detailed step by step instructions to manage and / or cancle your NOW account can be found here. Manage your NOW subscriptions
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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There is no active service because it is pre-activated.
Cancel Xfinity Now Internet
Hi, I am trying to cancel my Xfinity Now Internet service. I have 1. gone to the Xfinity store physically, 2. Call the Xfinity customer service, 3. Use the Xfinity Assistant in the app, 4. Use the website, but none of them can tell me how to cancel the service. This is extremely frustrating. I do no
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I am also having the same issue. I get the temp blink network but the module will not connect to home network. Blink said it was the whitelist. I went through router settings and the device is listed but will not connect. Frustrated.
user_erd8ns
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Blink sync module will not connect
I exhausted troubleshooting ideas with Blink and we decided it is an Xfinity/Gateway issue. I have followed several posts here regarding the same issue. I have also tried all of the suggestions here and continue to receive a Connection Failure error. Please help as it has been 2 weeks without connec
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