Xfinity Community Forum

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The device is xfininity

user_6uo0e6

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10 hours ago

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Paramount +

Freezing and error messages. Have done a hard reboot , cleard the local cash and every other fix posted and still have problems with paramount +. Im to the point that when my subscription expires there's no way I will renew.

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No error code. Simply says an error has occurred. Everything I've tried has no effect. Was determined to watch a particular show last night and spent two hours trying to find a solution.

user_6uo0e6

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10 hours ago

to the conversation:

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U

Paramount +

Freezing and error messages. Have done a hard reboot , cleard the local cash and every other fix posted and still have problems with paramount +. Im to the point that when my subscription expires there's no way I will renew.

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Unable to access Xfinity email through Apple Mail App

First, Xfinity has never contacted me about the migration of email services to Yahoo. I have paid 2 different computer guys for 5 hours of work to regain access through Apple Mail App. and it doesn't work. Last word from them is that I would just have to wait until the migration is completed. I am c

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Email

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Yes you can take the box to the store @user_2ftqe3 I would suggest that you double bag the box and seal it and just make the employees aware of the situation, so they can handle it properly.

XfinityAbby

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10 hours ago

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U

Getting a replacement box for new apartment after roach infestation

I moved into an apartment with a roach infestation a few months ago and will be moving into a new one soon. Due to the potential of my current Xfinity internet box having eggs and/or live roaches, I wanted to know how I could get a new internet box and what to do with the current one.

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xfinity app say not on home wifi

I am in my home and using my Amazon tablet connected to my home wifi. The xfinity app on the tablet will play some channels, but on some, it says it cannot play because I am not connected to my home wifi. Those same channels play fine on my desktop computer connected to the same wifi. There have bee

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Xfinity Stream Website

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Thank you for taking the time to share your experience. I can certainly understand why you're concerned, especially regarding the technician charge and the recent changes to your services. We'd be happy to take a closer look at both issues. Regarding

XfinityMelinda

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10 hours ago

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U

escalation support

I have a few issues and today I called and I was hung up on twice. Who can help me resolve issues with billing. I also was not informed of a $100 charge for in home tech support as tech support on the phone was unable to resolve my issue.

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Thank you for meeting us here in our community, @user_im4yxa, to report the damaged utility box. Sorry to hear about the trouble in attempting to report it. We're happy to help. Please send us a Direct Message with your full name, and complete servic

XfinityLinda

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10 hours ago

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How do I report a damaged Xfinity utility box without scheduling a service appointment?

I'm hoping someone from Xfinity can help because I've run out of options. There is a damaged Xfinity utility box/pedestal in my neighborhood that appears to be causing a service outage. I'm not trying to schedule a technician to come to my house—I simply want to report the damaged equipment so someo

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The issue isn't that the box is defective, it's that it may have roaches in it because of a current infestation. Should I take a potentially infested internet box to the store?

user_2ftqe3

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10 hours ago

to the conversation:

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Getting a replacement box for new apartment after roach infestation

I moved into an apartment with a roach infestation a few months ago and will be moving into a new one soon. Due to the potential of my current Xfinity internet box having eggs and/or live roaches, I wanted to know how I could get a new internet box and what to do with the current one.

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I think we should just all start canceling our Xfinity accounts this is garbage I might as well just get a Hulu account and then I can watch Disney plus and get all the stuff I need this is ridiculous not worth it any longer

user_miz9mo

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10 hours ago

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U

When will this dispute be resolved?

Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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10 hours ago

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U

Degraded cabinet needs replacing.

There is a deteriorated Xfinity outside-plant utility cabinet located at or immediately beside the property line at my address. The enclosure appears to need replacement. Because it straddles a property line in an area with frequent foot and vehicle traffic, I am also requesting that the replacement

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The charge for the visit is definitely a concern living on a fixed income. My issue was sent to advanced support and they sent the tech to my home. No one made me aware there was a charge. I feel if they requested the tech to come out I shouldn't be

user_3v2g1k

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10 hours ago

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U

escalation support

I have a few issues and today I called and I was hung up on twice. Who can help me resolve issues with billing. I also was not informed of a $100 charge for in home tech support as tech support on the phone was unable to resolve my issue.

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Degraded cabinet needs replacing.

There is a deteriorated Xfinity outside-plant utility cabinet located at or immediately beside the property line at my address. The enclosure appears to need replacement. Because it straddles a property line in an area with frequent foot and vehicle traffic, I am also requesting that the replacement

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Customer Service

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How do I report a damaged Xfinity utility box without scheduling a service appointment?

I'm hoping someone from Xfinity can help because I've run out of options. There is a damaged Xfinity utility box/pedestal in my neighborhood that appears to be causing a service outage. I'm not trying to schedule a technician to come to my house—I simply want to report the damaged equipment so someo

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Your Home Network

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@user_im4yxa We can help. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

XfinityLinda

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11 hours ago

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Service down for a week

I’m gonna lose it. My service has been down since Monday. They’re working on the lines. Blah blah blah FOR A WHOLE WEEK? Can’t get a real person to talk too to save your life. I’m in Sterling Hts. I WANT HELP NOW. I have done everything their robot told me to do. When will this get fixed?

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I DO NOT RECOMMEND - Billing, Security & Customer Service Nightmare

DO NOT RECOMMEND — BILLING, SECURITY & CUSTOMER SERVICE NIGHTMARE I have only had Xfinity Internet for two months since relocating to Upper Marlboro, and although it was cheaper than Verizon, it has been one of the worst customer service experiences I’ve ever had. On July 14, we received what appear

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Your Home Network

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Free phone service added to my service

Add a free phone line to my internet service

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Plan

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I agree. This is the breaking point. Ready to dump Xfinity!

user_c1qdmf

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11 hours ago

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No NFL Channel or RedZone

Very disappointed considering how much I pay for Xfinity and your current profit margin. I like many others will dump Xfinity and use $$ saved to get our football from another outlet.

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@user_v5hrza I agree. Where are the refunds. I pay extra for this package. The only reason most by the package is the NFL REDZONE.

user_c1qdmf

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11 hours ago

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NFL Network and RedZone

What is going on with NFL Network and Red Zone? Says on google that is was restored in June but I still don't have it. What is going on? Please respond

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@XfinityJoe I don't think you answered his question: why is he continuing to pay for this service if it is not available? I feel the same way. I too will drop all of your services, not only if you don't settle this, but if your settlement leads to a

user_c1qdmf

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11 hours ago

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NFL Network and RedZone

Others have asked, but I'm not going to remain silent. Why am I continuing to pay for NFL Network and RedZone when Comcast refuses to do a deal to reinstate these channels? It has been FOUR MONTHS and I have gotten nothing. We have been comcast customers for decades, but if there is nothing in place

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How can I change my password If you are asking about your Wifi network name and password (aka "Network Key"): If you are using a Comcast/Xfinity gateway, see https://www.xfinity.com/support/articles/view-change-wifi-password If you are not using

BruceW

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11 hours ago

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Email

How can I change my password

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