Xfinity Community Forum

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Payment

Can I make a one time payment from a credit card instead of auto pay for this month?

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Billing

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Customer service on my cell phone not getting messages or be able to send messages

Not getting messages. Not sending messages. I have tried turning it off. I have tried rebooting it. I have tried getting internet connection. I have tried everything I can think of

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Network

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Thanks for confirming! What services do you have that are currently out, and what troubleshooting have you tried so far (to avoid repeating steps)? If you haven't tried it already, the Xfinity App can also be an extremely useful tool when troubleshoo

XfinitySean

replied

10 hours ago

to the conversation:

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Lack of Service Outage Update

The last update i got regarding my outage was that it would be resolved at 7/21/2026 1:35PM. It is now 9:00PM of the same day and it has not been fixed. And there is no follow up communication. When will i get the next update?

Question

If you're not using Xfinity equipment, then the configuration of your current modem could certainly be impacting the Wi-Fi calling. Is your current gateway updated?

XfinitySeth

replied

11 hours ago

to the conversation:

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WiFi calling

WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!

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Payment declined

Tried 3 different working payment methods, xfinity declined all 3. Im trying to pay my bill and it won't let me.

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Billing

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Thanks for reaching out @user_ez4ohl! Just to confirm, have you signed in to the primary Xfinity ID linked to your account and attempted to remove it through our plan builder site here:https://www.xfinity.com/planbuilder

XfinityAldrik

commented

11 hours ago

to the conversation:

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Canceling HBO Max

Hello — I have been trying to cancel our HBO Max subscription all day and keep being sent in a loop. How do I cancel it?

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Just pd my July 21 bill still no confirmation number

Just need confirmation that bill is pd

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X1

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Hey there, @user_1pdqk5, thanks for reaching out through Xfinity Forums regarding your account. We are sad to hear you want to disconnect your account. However, we can definitely assist you with canceling. Can you please send us a Direct Message with

XfinityJeniece

commented

11 hours ago

to the conversation:

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Xfinity support

I want to cancel my Xfinity services.

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@XfinitySean no it appears that it's specific to my home when i check the outage map

user_rzwtvx

replied

11 hours ago

to the conversation:

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Lack of Service Outage Update

The last update i got regarding my outage was that it would be resolved at 7/21/2026 1:35PM. It is now 9:00PM of the same day and it has not been fixed. And there is no follow up communication. When will i get the next update?

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No. I just brought home the router, connected, created my passwords and that was it.

user_zs85st

replied

11 hours ago

to the conversation:

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WiFi calling

WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!

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Wifipass cancelled and Ajay the [Edited]

I purchased a wifi pass last month. 12 days before the term was up, it was cancelled. On the 7th try to speak to person who knows what they are doing after being transferred around to every idiot who works in these call centers. Ajay the [Edited: Language] gave me a phone number to call. They wanted

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Customer Service

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Canceling HBO Max

Hello — I have been trying to cancel our HBO Max subscription all day and keep being sent in a loop. How do I cancel it?

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Customer Service

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Xfinity support

I want to cancel my Xfinity services.

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Customer Service

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Are you using an Xfinity gateway?

XfinitySeth

replied

11 hours ago

to the conversation:

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WiFi calling

WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!

Question

The advanced support team did not call. Xfinity did some kind of Self Heal process and determined that a tech must visit my home and that will not happen until Friday or Saturday. I cannot be without Internet for that long because of work. I connect

Agilis

commented

11 hours ago

to the conversation:

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Netgear Nighthawk CM3000 Locks Upstream Temporarily after Reboot

Hello, I recently updated the firmware on my Mikrotik RB5009 router and when the RB5009 rebooted after it was installed, I no longer had internet. After hour of troubleshooting on my end, I traced it to an ISP problem. I called Xfinity which conferenced in a Netgear Support Agent who had me reset th

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My sister passed away and I want to continue her xfinity account.

My sister passed away and I'd like to continue her xfinity account. The problem is her account was sent to her work email and work cell phone which I no longer have possession. Can I have the account changed to my information to continue payments and not have to start a new account. This will only l

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Your Home Network

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Well, good news, after nearly four months it appears we've made progress on this. As of noon CDT today (21-July-2026) traffic to the two IPs began working again. === UNBLOCKED AT 2026-07-21T12:00:01 ===Start: 2026-07-21T12:00:01-0500HOST: loki &n

lnxfrk

commented

11 hours ago

to the conversation:

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Cloudflare Anycast IPs being blocked by comcast ASBR

I've already attempted to report this issue via Assistant/chat and over a voice call but apparently gaining zero traction or not getting to the correct level of support . During the voice call to support the representative said give it 4 to 6 hours and it should be resolved. I didn't have much hope

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my internet is not connected

My wifi is down and I have had trouble all week long streaming prime video.

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Your Home Network

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It’s always on. Maybe the router at this point.

user_zs85st

replied

11 hours ago

to the conversation:

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WiFi calling

WiFi calling is NOT working! Works at my parents house that’s not XFINITY. Apple and Samsung phones have issues. It’s been over four years like this. Need answers now! Missed an emergency call because of this!

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Welcome to the community forums, user_rzwtvx, and thanks for taking the time to reach out! I'm sorry to hear that your service has been out longer than expected. The best place to check for updates about service interruption is through the Xfinity Ap

XfinitySean

commented

11 hours ago

to the conversation:

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Lack of Service Outage Update

The last update i got regarding my outage was that it would be resolved at 7/21/2026 1:35PM. It is now 9:00PM of the same day and it has not been fixed. And there is no follow up communication. When will i get the next update?

Question