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Definitely agree! I want to go back to xfinity but it won’t let me. Horrible!
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hello user_jake4444! Thanks for creating the post and reaching out to our Xfinity Forums for help with the internet service trouble. I'm sorry for this intermittent trouble. You have done a great job troubleshooting and trying to isolate the cause fo
Packet Loss with Ethernet
As the title says, I have around 5-20% packet loss in various games at random times (i’d say on average every 5-10 mins) using Ethernet connected straight to my router. The cable is new, Ive tested multiple devices (all have the same issue), I’ve switched LAN ports, and even when I’m the only one us
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@user_ee1q3v thank you for sending the direct message with the requested information. I was able to locate that, and will follow up with you there to continue to assisting with the account disconnection concern.
Unable to cancel the internet service
on April 6, 2026, I returned my internet equipment to Xfinity and requested that my internet service be disconnected. As of today, I have not received confirmation of the disconnection or and final bill. I have contacted technical support multiple times via chat and phone, but nothing has changed; I
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Formal Escalation: Unresolved Line Replacement — 3+ Weeks, No Contractor Contact
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Customer Service
Damage claim from recent service done.
Techs came out to run a new line under ground. Nothing was scheduled and no notification the work was going to be completed. They ran the line fine. However, when they blew the concrete up. To run the line under the sidewalk. They blew it far too much. Now the concrete is 1 to 1 1/2 inches higher th
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Customer Service
user_sstndp To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
Keep getting tricked by your customer service people.
Fees keep changing all the time. Every time I talk to a customer service rep they are from a different country and hard to understand. They keep signing me up for services I never agreed too. They signed me up for TV channels and I don’t even use that. This keeps happening. I don’t want to take it a
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Perfect where do I go to get this help?
Keep getting tricked by your customer service people.
Fees keep changing all the time. Every time I talk to a customer service rep they are from a different country and hard to understand. They keep signing me up for services I never agreed too. They signed me up for TV channels and I don’t even use that. This keeps happening. I don’t want to take it a
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user_sstndp Absolutely! You got the right place. Our team has your back!
Keep getting tricked by your customer service people.
Fees keep changing all the time. Every time I talk to a customer service rep they are from a different country and hard to understand. They keep signing me up for services I never agreed too. They signed me up for TV channels and I don’t even use that. This keeps happening. I don’t want to take it a
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That would be perfect can we look at getting rid of what I don’t need?
Keep getting tricked by your customer service people.
Fees keep changing all the time. Every time I talk to a customer service rep they are from a different country and hard to understand. They keep signing me up for services I never agreed too. They signed me up for TV channels and I don’t even use that. This keeps happening. I don’t want to take it a
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When I migrated, there was no option or warning that contacts (or collected addresses) would not move to Yahoo. Am I scewed?
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Thank you for taking the time to share your feedback, I am happy to pass your compliment along to Derek and his leaders. Thank you for choosing Xfinity!
Positive feedback [Edited]
I would like to rate him. He was excellent and very professional I think he deserves a raise [Edited: "Personal Information"] [Title edited: "Personal Information"]
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Hello, @user_ee1q3v thank you for reaching out over Xfinity Forums. I completely understand the concern regarding the account closure being requested earlier in the month, and not receiving confirmation and still getting a bill. If I was in your shoe
Unable to cancel the internet service
on April 6, 2026, I returned my internet equipment to Xfinity and requested that my internet service be disconnected. As of today, I have not received confirmation of the disconnection or and final bill. I have contacted technical support multiple times via chat and phone, but nothing has changed; I
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I think it’s terrible that you all are treating your customers this way! [Edited: "Solicitation"]! We are paying car note prices for limited services poor customer service! The seniors don’t stand a chance! I’m writing to my state representative rega
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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I am hating this change. I have been having nothing but problems ever since I was pretty much forced to switch over to Yahoo. Messages say you’re not forced, but I could not even access my email on Comcast because the page comes up telling you to go
Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
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Unable to cancel the internet service
on April 6, 2026, I returned my internet equipment to Xfinity and requested that my internet service be disconnected. As of today, I have not received confirmation of the disconnection or and final bill. I have contacted technical support multiple times via chat and phone, but nothing has changed; I
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Billing
Funny but Comcast rates keep going up ..and your executive board is making huge profits...you use AI to replace human resources to answer phones and help customers..so take a cut..$300 for a tv package is already ridiculous and most of it is old old
Loss of Channel 7 (ABC) Denver Colorado
I was gone from March 31 through April 13. On April 14th, I was dismayed to see that Channel 7 was no longer part of the Xfinity package I have purchased and am still paying for. There are many programs on ABC that I am missing. A number of my friends are unhappy also with this development. Please d
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If this was a teacher strike or you a w strike or most other strikes media pressure will be put on constantly to get the strike over. The lack of any media coverage daily on this problem and any pressure being put on the parties to resume negotiation
When will the Xfinity/Scripps standoff end?
It has been nearly a month, beginning March 31st, since subscribers nationwide have lost numerous TV stations that we have paid for/are still paying to receive. Depending on one's market, affected stations include one or more of the major networks (ABC, CBS, NBC, FOX) plus any one or more of a numbe
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Hi there, @Val3493. We can review your billing to see what the situation is with your equipment rates. We want to make sure there are no discrepancies. Please send a direct message to us by clicking the chat icon in the upper right corner of the page
Scripps
When will Scripps channels be available again and why are customers not being given a credit since Xfinity is not providing the service I am paying for.
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user_sstndp Hi there, we hear you, and that’s definitely not the experience we want you to have. If services were added that you didn’t agree to, we take that seriously and want to get things corrected. We understand how frustrating it
Keep getting tricked by your customer service people.
Fees keep changing all the time. Every time I talk to a customer service rep they are from a different country and hard to understand. They keep signing me up for services I never agreed too. They signed me up for TV channels and I don’t even use that. This keeps happening. I don’t want to take it a
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baldi785 Thank you for creating a post on our Community Forums. If there are issues with the network lines leading to your home, I agree that there is only so much a home technician will be able to assist with, and referring additional work to mainte
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Low Downstream Power on OFDM Channel 194 (-10.82 dBmV) causing profile assignment switches, uncorrectables, and overall instability.
Neighborhood was upgraded to NextGen last fall. Since then I have been having general instability and wireless range loss. I have tried multiple modems & routers thinking it was potentially hardware issue, but event logs from all the devices show no changes. Had a technician run diagnostics on 4/19
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