Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (496.2K)
It's been 3 weeks now and I haven't heard anything about the bereavement process or gotten the account ownership transferred. I did send Xfinity support a private message like they asked above, and I worked with my mom over the phone to respond to t
Bereavement support
Hello, I am trapped in a bit of a maze here. My brother passed last month, and he was an Xfinity account holder. His passing was sudden, and I don't have access to his phone, email, financial or really any information. I do have his death certificate, and I used the Xfinity Bereavement Support Page
Question
DOWN CABLE LINE IM MY BACKYARF
Please send someone to my house to remove down cable lines
Question
•
Customer Service
Out of new Iphone and $300 [Edited]
I switched from verizon to xfinity mobile today. When on the phone and switching, they ran a credit check and my accounts were frozen so the credit check didn't go through. This prevented the promotional credit from being applied to trade in my current iphone 14 for the iphone 17 pro max. When talki
Question
•
Plan
Ghosted by service tech
I became a new internet user Xfinity 07/01/2026 and have not been able to get my modem activated and have been without internet for almost half of this month. I was ghosted for service technician appointment scheduled Sunday 07/12/2026 and did not receive any notice or reasoning as to why. I’m confu
Question
•
Customer Service
Community Best Answer
user_pz5yas Thank you for trusting my team to make the proper service changes and correct the billing on your account. Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troub
Unauthorized Xfinity Voice Plan Added
I recently got a charge added for Xfinity Voice to my account, but I never authorized this service to be added. Is it possible to remove it. I talked to an online customer service representative through chat and they said it would be cancelled, but I still don’t see it cancelled and it’s been over a
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
.I do not know where to begin.
We're service ever.I cannot stand paying for my bill over the phone.It takes way too long.You need to cut the time on this robot [Edited: "Inappropriate Language"].It's making me want to cancel my service.Because I can't stand being on the phone for almost an hour.To pay for my bill, I should not be
Question
@user_unj1wt We are in the process of transitioning the customer from Comcast email to Yahoo email. This is true. To identify official emails from Comcast.net upgrading to Yahoo Mail, please follow this link: Identify official emails for the Comcast.
Is Xfinity changing it's email platform?
I'm getting emails that state that I must "upgrade" my email by 7/14/26 or be shut out of my email account. Is this true or is it a scam?
Question
Oh no, I am so sorry to hear that your favorite view of your channel lineup suddenly changed on you! I completely understand how frustrating it is when a layout you use every single day, especially one with those handy station logos stops working the
Channel lineup
I typically have at least one of my PC's with the channel lineup for my area, but about a week ago, it all changed. Before, and the way I like it, the channel logo and number were easy to find and use. The station logo's are now gone, and they rarely load. What is going on? Are others experiencing t
Question
hbo max glitch
my HBO max keeps buffering or completely stalling. My smart Samsung is new and updates are current. no other streaming channels stall like this. What's up Xfinity??? my cable internet is strong, not overloaded with devices and unchanged.
Question
•
Xfinity Stream Website
Hey there, Anslepuss3! Thanks for bringing this issue to our attention. This is never the experience we wish for you. You have reached the right team to help you get your cable service back up and running soon. We will look further into your recent a
Complaint
I have no idea why I ever thought to switch to Xfinity/ Comcast. I had AT&T never had a problem. I switched over three weeks later I’m still waiting For the cable that goes all the way across the back of my trees and to many neighbors to be installed. They showed up left all the cables thrown on the
Question
Is Xfinity changing it's email platform?
I'm getting emails that state that I must "upgrade" my email by 7/14/26 or be shut out of my email account. Is this true or is it a scam?
Question
•
Customer Service
Hello @user_10mxxc, thank you for reaching out on our community forum. We do not have a specific low income discount. We do have a program called internet essentials that you do have to apply for. You can apply at the link provided here. Internet Ess
Request for Low-Income Discount
Hello, Can you please apply the low-income discount to my account? Also, if possible, I'd like to use my own modem and equipment instead of renting yours.
Question
Request for XiOne Replacement (HDMI Compatibility Troubleshooting)
Hello, I'm hoping a moderator can help determine whether my account is eligible for an XiOne replacement. I currently have an XG2v2-P TV box and have spent quite a bit of time troubleshooting persistent HDMI compatibility issues with my home theater system. At this point, I believe the next logical
Question
•
X1
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Complaint
I have no idea why I ever thought to switch to Xfinity/ Comcast. I had AT&T never had a problem. I switched over three weeks later I’m still waiting For the cable that goes all the way across the back of my trees and to many neighbors to be installed. They showed up left all the cables thrown on the
Question
user_65ie66 I'm sorry to hear about your experience. I completely understand why you'd be frustrated if it took nearly an hour to make a simple bill payment. We appreciate you sharing your feedback about the automated phone system, and I'll ensure yo
XfinityDilary
commented
9 hours ago
to the conversation:
0
0
.I do not know where to begin.
We're service ever.I cannot stand paying for my bill over the phone.It takes way too long.You need to cut the time on this robot [Edited: "Inappropriate Language"].It's making me want to cancel my service.Because I can't stand being on the phone for almost an hour.To pay for my bill, I should not be
Question