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@XfinityCliff Hello! I just utilized the previous login details as we all live in the same household and same family
Change Xfinity account and forum username
Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!
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no ... my questions were not answered
credit escalation closed
I had mentioned that I didnt feel the $7.98 credit was adequate for the outage for the long outage this past Monday 08/17/2026 ... the customer service representative I spoke with on the phone ... which was the 4th representative I spoke with that day cuz there were THREE outages that day ... and fo
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Need a live agent
Have no Internet service still received text say it was back on I did the instructions text still no power it said contact for trouble shoot but I don't really have service in this area good so on the Internet text might drop signal from phone
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Customer Service
rickhalv, Thank you for working with @EG. I understand you stated you would like to end the discussion. Please let us know if you were able to have your concerns fully resolved regarding your modem and signal activity before we close this thread on t
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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I tried casting to an older Chromecast device, rather than casting to the Xfinity app resident to the LG C4 OLED. That older Chromecast does not loop. Using the tablet or phone to control the LG app does. However, the framerate is rather poor
Xfinity Stream App Issues
When casting from the app (LG won't allow your resident app without agreeing to their third party datamining partner Alfonso, so I'm using the Chromecast protocol from the Android app), it stutters, has poor resolution, and uses a substandard audio codec. It's like watching TV in 2005. My other stre
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@user_cb1957, Thank you for sharing, and happy to hear you were taken care of. Let us know if you need help with anything else.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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CANCEL MY COMCAST SERVICE
IF YOU DO NOT CANCEL MY SERVICE AND STOP CHARGING ME I WILL SUE, I WILL CONTACT THE FCC, I WILL PRESS FRAUD CHARGES!!! CONTINUING TO CHARGE ME WHEN I HAVE CANCELLED IS WIRE FRAUD
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Billing
Chloe6jenfjdieury Thanks for submitting a post on our Community Forums. Are you still experiencing issues with the HBO Max subscription? Have you also tried to reinstall the app to make sure it is receiving the most up-to-date information?
Stream Saver Upgrade
I upgraded my StreamSaver bundle to Max Ad-Free. My Xfinity billing shows it is active, but the Max app is stuck on 'Basic with Ads.' There is no activate button on my online dashboard. Please manually clear my Max account entitlement token and re-provision it so the upgrade syncs to Max.
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The 60-Day Policy Is Not the Whole Story — Replacement Device Needs to Be Addressed
I keep seeing responses on this forum saying that a replacement phone must be active for 60 days before Xfinity will unlock it. I understand that this may be the standard policy, but I am challenging the idea that 60 days is an absolute, non-negotiable requirement in every situation. I know firsthan
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Network
Hello @MW71, when you completed the ownership change, did the previous account holder create a manager ID for you and promote you, or did you continue to utilize the previous login details for the primary?
Change Xfinity account and forum username
Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!
Question
Thanks for reaching out @user_rmmpmm! Did you happen to receive a confirmation email when you first claimed the offer? A backup copy of that Modern Warfare Beta code is typically sent to the primary email address on your Xfinity account, so checking
Modern Warfare Beta
Im trying to use my Modern Warfare Beta code but I had trouble logging into my Activision account. Now that I have access I no longer see the code in the Xfinity app
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@user_myg3nd Try calling Xfinity and have them reset your main TV box on their end. They did this for me and now have volume on the Tennis channel!
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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Try calling Xfinity and have them reset your main TV box on their end. They did this for me and now have volume on the Tennis channel!
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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No sound on Tennis Channel - Xfinity - please fix ASAP!
Only tennis channel loses sound and rebooting does not fix it—other TVs in house have the sound. Other channels too
this happens regularly only to tennis channel. Rebooting the box not fix it. Random. Only tennis channel while other channels work, and tennis channel works on other TVs. Do I need a new box?
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TV has Internet shows on my phone I'm connected and have service but when. I try using my phone won't work
Xfinity AI bot completely useless
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Your Home Network
@XfinityRichard Hello, I did complete an official account ownership transfer with Xfinity. The correct name has been updated on the Xfinity bill but for some reason the wrong name is on the sweepstakes profile name. Thank you for your fast response!
Change Xfinity account and forum username
Hello, I would like to change my Xfinity account username as well as my username here on the forums as my account was just recently transferred to a new ownership. Thank you!
Question
@EG When I posted the message, I had already redacted the middle part of my MAC addresses making them unidentifiable. This discussion is over.
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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...and???? What was it???
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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WiFi goes out every day.
Hi, my WiFi goes out every single day. This has been happening for the last 3 weeks. I’ve restarted my modem many times, moved my WiFi-extender around, disconnected devices so my modem isn’t being overloaded. I can’t even reconnect my WiFi extender now. There has been a few outages in the neighborho
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Your Home Network
Your WAN / public IP addy does not show up in forward traceroute outputs.
EG
commented
13 hours ago
to the conversation:
0
0
Large packet loss outside my home network
I am experiencing severe, sustained packet loss of over 70% specifically when routing to target servers. Target destination: 50.228.250.250 I have run a traceroute and PingPlotter diagnostic. My local home network is completely clear, but data is collapsing at the Comcast handoff node right after th
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