Xfinity Community Forum

Constant internet drops during cold weather.

My internet consistently drops out every hour or so during cold weather in the winter months. I’ve tried EVERYTHING to fix it myself. I’ve already installed a new coax cable from the street terminal to my modem, and I’ve replaced my modem 3 times over the past 5 years. NOTHING HAS FIXED IT! it has t

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Your Home Network

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I found out the poorly designed Xfinity Stream app no longer works on Smart TV’s unless you have some type of xfinity device. They want you to use a Xumo box which to me defeats the purpose of having a smart tv. Xfinity seems to enjoy moving backward

merMAN

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4 hours ago

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Tvapp-00195 LG g5 2025.

When i try to run the xfinity stream app on my 2025 LG G5 tv, i get error TVAPP-00195.

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Why is your customer service so bad?

It's almost impossible to speak with anyone live because your AI chat bot keeps trying to push me away from a personal contact. Incredibly frustrating!!! I've been on the fence about cutting the cord and this experience has made the decision must clearer. Just not getting the value for what I'm payi

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Customer Service

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@user_s20tv9 Thanks for reaching out to us, I do apologize for any inconvenience you're having with your monthly billing. Let's take a deeper look at your account to make sure that promotion is added to your account correctly so we can set the prope

XfinityOrlandoM

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4 hours ago

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Terrible customer service

I spoke to somebody back in October and was on the phone with them for at least a couple hours and they offered me a five-year plan at $65 a month with Taxes and fees included in the $65 a month fee. And since that time I have been continually charged more than the $65 a month they credited me on my

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The message has been sent.

user_r06v1y

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4 hours ago

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Need a human!

I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!

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Terrible customer service

I spoke to somebody back in October and was on the phone with them for at least a couple hours and they offered me a five-year plan at $65 a month with Taxes and fees included in the $65 a month fee. And since that time I have been continually charged more than the $65 a month they credited me on my

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Customer Service

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It could be a factor, let us take a deeper look at the account to see if we can try a few things first. Can you send us a DM with the account holder's name. your name if different, and the service address? To send a "direct message" / "private messag

XfinityJorge

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5 hours ago

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Need a human!

I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!

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Supplied* be defective

user_r06v1y

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5 hours ago

to the conversation:

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U

Need a human!

I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!

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@Erus - It is incredibly frustrating when you’ve spent time picking a ringtone you actually like, only to have that "Hello Moto" chime override it every single time. This is a known quirk with Motorola devices, usually caused by a conflict betw

XfinitySara

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5 hours ago

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H

Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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Yes. Could the modem supplies be defective?

user_r06v1y

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5 hours ago

to the conversation:

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U

Need a human!

I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!

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Horrible customer service

I have been without WiFi for four days. Despite multiple attempts to resolve this issue, your customer service has been extremely unhelpful, and it is nearly impossible to reach a live representative. I was told I would receive free WiFi due to the outage, yet it is still not working. At this point,

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Email

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Hi there, @user_rcc6uv I'm very sorry for the trouble you are experiencing with your language, I definitely understand how frustrating that is. Since it's been a few days since you last posted, are you still experiencing the language issue?-Richard

XfinityRichard

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5 hours ago

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live person to fix an issue

my tv that i stream xfinity app has channels that automatically switch to spanish speaking , i have changed the language setting many times back to english but that doesn't work

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user_8vtrjy Hi there! Our team will be happy to help you with this concern. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging"

XfinityAirelle

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5 hours ago

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Xfinity support - outside cable box

Hello. The cover to the cable box on the outside of our house broke (at the hinge). We discovered it when our siding was replaced. How do we go about getting a replacement cover to replace it?

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Thank you for the update, have you tried to reset the modem that it is connected to? If so were you still getting the same thing?

XfinityJorge

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5 hours ago

to the conversation:

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U

Need a human!

I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!

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a live agent to help me

I need to speak with a Live Agent

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Email

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Device needs to be manually added?

I have confirmed on my device physically, through my previous carrier, and through installing Esims from other carriers that my device is unlocked but in Xfinity's system it shows my device is not unlocked. I was told it may have to be manually added IMEI wise but customer support isn't any help. I'

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Devices

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Xfinity support - outside cable box

Hello. The cover to the cable box on the outside of our house broke (at the hinge). We discovered it when our siding was replaced. How do we go about getting a replacement cover to replace it?

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Customer Service

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Thank you for reaching out @user_oaol3g We are unable to update the payment method on this platform but if you follow the link: https://www.xfinity.com/support/articles/update-payment-information it would walk you through the steps.

XfinityDena

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5 hours ago

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Xfinity Mobile Billing

I need to update my payment method.

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Xfinity Mobile Billing

I need to update my payment method.

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Customer Service

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Beeps… this number has been disconnected or is no longer in service.

user_r06v1y

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5 hours ago

to the conversation:

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U

Need a human!

I’ve been trying to get my mom’s phone in memory care set up for nearly a month!! It’s beyond ridiculous that no one will take responsibility for getting this problem resolved so that I can actually call my 95yo mother. Please escalate this message to the proper person!

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