Xfinity Community Forum

Billing Dispute: Request to Honor Executive Customer Relations Pricing Commitment

I am requesting assistance from Executive Customer Relations to resolve a billing discrepancy regarding a pricing commitment. I received verbal confirmation from an Executive Customer Relations representative that my 150 Mbps plan would be locked at $17.49/month through November 4, 2026. Although a

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Your Home Network

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Issue with laptop

My Xfinity Stream DVR playback works normally on my TV and phone. On my laptop, completed recordings work perfectly, but recordings still in progress cannot be fast-forwarded or rewound. This happens in both Chrome and Edge. Please escalate this as an Xfinity Stream web-player issue and check whethe

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On Demand

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Thank you for responding and I apologize for the multiple posts. I'll send a direct message and I'll be glad to delete one if helpful/possible etc.

nwgirl73

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4 hours ago

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Urgency: Line Reactivation due to Port out Pin delay 3+ days

I'm formally requesting an escalation and live agent to provide an immediate resolution: I've spent the last 3 days trying to obtain the Port out Pin # to transfer my number - on day 2 I discovered my service had been disconnected without the ability to transfer my number! I currently have no cell s

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Request for Member-Owned Router Options for Xfinity Fiber service - XB7

I have residential EPON fiber with an ONT and an XB7 router. I want to transition to the new 'Member-Owned Router' fiber configuration so I can connect my own retail router directly to the ONT. Please transfer this to a specialist who can remove the XB7 from my account, apply the customer-owned rout

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Customer Service

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XfinityRay Note that my message said I had already sent a direct message to XfinityMarshante.

GACSALY

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4 hours ago

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Set Channel Manual Recording Button Missing

Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want

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Random internet lag spikes happening daily on my home network

Hi there! For about the last month or so, my Xfinity internet has been having unbearable internet lag spikes at random times throughout the day. The spikes range from a few seconds to a full hour long. I have tried resetting the modem many times including leaving it unplugged overnight. I can reprod

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Your Home Network

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Thank you, @user_1j53p6 Have you tried the following? Instead of pulling the second address into your main account, you can push the permission from the other side: 1. Log entirely out of your main Xfinity account.2. Sign in to the second account u

XfinityRichard

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4 hours ago

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I need help with a Linked Account

I am stuck in a loop with Xfinity Assistant and cannot get to an agent for support. I have 2 Xfinity accounts for 2 addresses. When I go to My Account > Xfinity ID & Security > Manage and Link Accounts, and go through the steps, when I get to the Address and enter my second address to verify it, the

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Hey @user_euugxm, Thank you for visiting our official Xfinity Forums Community support page. We appreciate your interest in the complimentary Peacock Premium streaming service offer. We provide a variety of ways to receive the Peacock Premium streami

XfinityDemitrius

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4 hours ago

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free peacock

I wanted to ask how I can get free peacock with the internet

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Ordering an X1 Wireless cable box

Hello, how do I order an X1 Wireless cable box without having to go through all the rigmarole of having to call or chat with Customer Service? Thanks.

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X1

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unauthorized mobile line

I accepted an offer for a 12-month free mobile service, but Xfinity also created and charged me for the second mobile line that I didn't authorized and repeatedly said I only need one line. What's the email address or link for me to write to Billing Department? Thank you!

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Plan

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Thanks for reaching out to us here for help with your statement @user_808nfr, you've reached the right place! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address ass

XfinityQuemekia

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4 hours ago

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Proof of residency

I need to add my partner's name to the 'Bill To' line on my statement for proof of residency.

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As stated previously, the accounts are not linked already. There is no option to "switch accounts" and when I attempt to authenticate the second account, it does not give me the option to enter an account number - it asks for the street address on t

user_1j53p6

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4 hours ago

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I need help with a Linked Account

I am stuck in a loop with Xfinity Assistant and cannot get to an agent for support. I have 2 Xfinity accounts for 2 addresses. When I go to My Account > Xfinity ID & Security > Manage and Link Accounts, and go through the steps, when I get to the Address and enter my second address to verify it, the

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Adult websits

How do I block all adult content from my Xfinity internet?

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Your Home Network

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Issues with logging into my email [Edited]

I want to login to my email to delete and I cannot

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Home Phone Service & Equipment

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Moved here.

EG

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5 hours ago

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free peacock

I wanted to ask how I can get free peacock with the internet

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Billing / Payment Arrangement Glitch - Service Status

Hello, I had my service restored yesterday via a payment arrangement/override, but today the system is showing no active arrangement and is threatening a shut-off again. A payment is currently scheduled for October 22nd, and I tried another for October 14th because the first wasnt showing up, but it

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Your Home Network

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Hi there, @user_1j53p6 Have you tried the following? So you have two accounts that you want to link together! There are a couple of questions you'll want to consider; - Do each of these accounts have a Primary Xfinity ID set up? &nb

XfinityRichard

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5 hours ago

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I need help with a Linked Account

I am stuck in a loop with Xfinity Assistant and cannot get to an agent for support. I have 2 Xfinity accounts for 2 addresses. When I go to My Account > Xfinity ID & Security > Manage and Link Accounts, and go through the steps, when I get to the Address and enter my second address to verify it, the

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Thanks for getting back to me! Currently, I am not able to sign in and manage the second account - I do not have a different Xfinity ID for that account to my knowledge.

user_1j53p6

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5 hours ago

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I need help with a Linked Account

I am stuck in a loop with Xfinity Assistant and cannot get to an agent for support. I have 2 Xfinity accounts for 2 addresses. When I go to My Account > Xfinity ID & Security > Manage and Link Accounts, and go through the steps, when I get to the Address and enter my second address to verify it, the

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Hello @user_4hcy8i, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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5 hours ago

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Xfinity Support

I would love help cancelling my plan please.

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Getting charged for a Storm Ready modem after disconnection that the store took

So I recently disconnected my Xfinity internet after 25 months. I returned my gateway and storm ready modem thing to my local in person xfinity store. The employee took the storm ready modem along with my gateway. I was shocked when I saw I was still charged for something on a bill, and saw it had s

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Billing

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