Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (429.5K)
Hello @user_kq7lvy, thank you for taking the time to leave a post. Sorry to hear about the experience you had while trying to get your services installed. That’s absolutely not the kind of experience we want for any of our customers, and I com
Formal Complaint - Unresolved Installation
I am writing to file a formal complaint regarding my recent experience with Xfinity service and support. We picked up our WiFi equipment on January 17. On January 20, we made several attempts to get assistance setting up the service. We spent nearly three hours trying to reach a representative by ph
Question
@user_5phwoo If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a "Dir
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
Question
@XfinityChelseaB I have dm'd support. Thank you for the quick response! And thank you EG for moving my post to the correct section :)
Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc
Question
I still need help. Service has not been restored
Internet suspended despite bill being paid
My internet has stopped working. According to my account, my internet has been suspended and will resume once the balance has been paid. However, I have paid through this month and next month. When will my internet service resume?
Question
Hello, and thank you for joining the Xfinity Forums community for help with your email, DRM_SF. All active comcast.net email accounts, including those used by current and former Xfinity customers, will have the option to upgrade to Yahoo Mail. Are yo
Comcast Email Server Misconfiguration
Comcast/Xfinity email cannot deliver messages to recipients at diocal.org. Messages bounce back with a DNS configuration / lookup error from Comcast’s outbound mail servers. This occurs consistently when sending from my Comcast address. Sending to the same recipients from Yahoo Mail succeeds, so the
Question
Accepted Solution
Ordered Device stolen by Fedex
I received two boxes from Fedex. The larger box had an the ordered Ipad in it along with the order receipt and activation QR Code. The smaller box was empty except for the receipt with the phone info and IMEI, as well as the activation QR code. I was able to submit a ticket today by calling in, howe
Question
•
Devices
Formal Complaint - Unresolved Installation
I am writing to file a formal complaint regarding my recent experience with Xfinity service and support. We picked up our WiFi equipment on January 17. On January 20, we made several attempts to get assistance setting up the service. We spent nearly three hours trying to reach a representative by ph
Question
•
Customer Service
Hello, I wanted to check in to see if you were able to have phone issues complete?
voice toubleshooting
Using the newest xfinity modem (xb8 I believe) in bridge mode and xfinity voice has worked fine. I can make a voice call out but as of yesterday I cannot answer incoming calls. I see them coming in but I cannot connect the call (tried on both direct connect handsets and wireless handsets). I press '
Question
I do apologize for the inconvenience, @user_h1jyd8 let's get your account pulled up so we can look further into this issue. Can You please send me a DM with your full first and last name along with your full service address so that I can assist you f
peacock
I am a diamond rewards member and I can't seem to get Peacock added unless I pay for it. It's supposed to be a perk for Diamond members. Called and whoever I spoke to couldn't help either. Please help! Thank You
Question
Accepted Solution
Hello @user_r3p746, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different
Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc
Question
Hello @LisaLPharmD, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To clarify, are you using the Hulu App and having issues or are you using an Xfinity cable box and it's free
Why are my Hulu commercials freezing the whole system through XFinity app?
I had forgotten why I stopped watching the Bear on tv and then i got reminded that the Hulu commercials keep stopping at random. I get lucky if I can get through two commercials but they either stop when the countdown hit 0:45 or when the commercial is about to load up the next commercial. I have al
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Billing/Plan Pricing Discrimination
I am currently reviewing internet plan options for my service address and am seeing two different prices for the same plan depending on account status. When browsing while signed out (as a new customer), the plan is displayed at $100/month(5 Year Guarantee). When I sign in to my existing Xfinity acc
Question
furkids If you are having issues with a 3rd party email platform, we would recommend making sure you have 3rd party access enabled to your email, as well as confirming all your settings. If you have been having issues for a long time, I would start t
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
Question
Shouldn't you open a ticket with your developer team in order to get the software fixed? Most users aren't going to be experienced in modifying javascript in order to get the button to work.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
The activation asks me what plan I want to pay for... I shouldn't have to pay for Peacock since I'm a Diamond level rewards member. Maybe this reward program is too new for anyone yet. Just disappointed that I call and I'm told someone w
peacock
I am a diamond rewards member and I can't seem to get Peacock added unless I pay for it. It's supposed to be a perk for Diamond members. Called and whoever I spoke to couldn't help either. Please help! Thank You
Question
Thank you @kr123 for trying and sharing this as others in the community may experience this as well. I'm glad to hear that it is now working for you! Please let us know if there is anything else we can assist with.
xb7 bridge mode toggle does not appear
I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?
Question
Accepted Solution
@MedxJad Thank you so much for stopping in for help with your stolen device. I can understand the sense of urgency when a device goes missing, and I would be happy to break down the process. First, we would open a ticket with our Shipping team that w
XfinityAmandaB
commented
12 hours ago
to the conversation:
0
0
Ordered Device stolen by Fedex
I received two boxes from Fedex. The larger box had an the ordered Ipad in it along with the order receipt and activation QR Code. The smaller box was empty except for the receipt with the phone info and IMEI, as well as the activation QR code. I was able to submit a ticket today by calling in, howe
Question