Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Cannot get internet service for OVER 1 YEAR

This is getting ridiculous. On Jan 16th 2025, I had a "regional sales manager" come to my door to sell me on an internet and mobile package. The pricing was great so I agreed. I setup an appointment to get all set up as I was assured that xfinity fiber was available in my area. Tech comes, says its

Question

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I need a return label to send a phone back. Now

user_jx3ycq

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6 hours ago

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I NEED A RETURN LABEL

We received are replacement box but they did not include a free return label so we can send the old one back. Please advise.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

6 hours ago

to the conversation:

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U

No Service, no number to call

A tree fell on the cable providing internet to my house. This pulled the cable out at the telephone pole. The Xfinity Assistant has no way of me telling them what the problem is. Why doesn't Xfinity Service have a telephone number? Star Link here I come.

Question

@Annabelle2 yes, this is what I quoted above!

plumld

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6 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

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Xfinity Pod extenders

I have three Xfinity pod extenders (XE2-SG) in my house. Two of them are blackening the wall and outlets were they are plugged in. Any suggestions? I don’t want to set my house on fire.

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Customer Service

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Hey there, user_f81482, we appreciate you posting here on our community forums! I can fully understand being eager to activate a new phone, so I apologize for the delay. Have you been able to get it activated since posting, or are you still running i

XfinitySean

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6 hours ago

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S26 ultra won't connect to mobile network

I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p

Question

I know how hindering being without your internet can be user_3q6bvs, so I appreciate you stopping by our community to share your situation. Whenever there's an interruption in your area, we always want you to be updated at all times on what's going o

XfinitySeth

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6 hours ago

to the conversation:

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Can’t figure out how to report my internet outage

My internet has been down for about 3 hours. Despite repeated attempts to troubleshoot with the chat assistant or with the ai posing as customer support on the phone, nothing is getting it to work. I don’t see any way to report this single outage to xfinity. Everything assures me my internet is work

Question

By the "seventh paragraph", do you mean the seventh question in the FAQ?

Annabelle2

commented

6 hours ago

to the conversation:

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

Question

2

Reset cable box

Just installed splitter to enable new Xfinity internet and Xfinity cable tv (no subscription services) to work from one plug in wall. Have tried unplugging box, pushing the button to reset, etc still no picture. Just the message that the channel will be available shortly. It’s been way over half an

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Channels and Programming

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Someone please help me - I have spoke to Xfinity in total for 6 hours and have gone into the Xfinity store thee times. They told me there is NOTHING they can do. Help needed

user_5gokms

commented

6 hours ago

to the conversation:

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U

Being charged for an iPhone 16 pro max

Dear Xfinity I was encouraged to upgrade from a 16 Pro Max to an iPhone 17 Pro Max, despite the 16 being only four months old. Because I was having difficulty switching the phones over I brought the iPhone 16 Pro Max into the Xfinity store in Petaluma California. It was received there and a record m

Question

Thank you for reaching out on our Xfinity Forums, @user_ylrtqx, and thanks @Again for sharing that link 🙌! @user_ylrtqx were you able to get on using the link shared.

XfinityAbel

commented

6 hours ago

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Email

Can’t get to my email on Xfinity site! Help please!

Question

user_9crouj, hello there and thanks for reaching out. I truly apologize about your experience and I completely understand your frustrations. I'd say you've done the right thing by reaching out even here through this channel. Doing account reviews are

XfinityQue

commented

6 hours ago

to the conversation:

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an outage every single day, sometimes several in a

I am spending over $350 a month for Xfinity and have had Service go out multiple times each day for weeks now. I have called every number I can find and will not be given a live agent. I'm done with you, I will be going with Verizon as soon as I can reach someone who is actually gonna answer the pho

Question

U

Being charged for an iPhone 16 pro max

Dear Xfinity I was encouraged to upgrade from a 16 Pro Max to an iPhone 17 Pro Max, despite the 16 being only four months old. Because I was having difficulty switching the phones over I brought the iPhone 16 Pro Max into the Xfinity store in Petaluma California. It was received there and a record m

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Customer Service

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Cannot get internet service for OVER 1 YEAR

This is getting ridiculous. On Jan 16th 2025, I had a "regional sales manager" come to my door to sell me on an internet and mobile package. The pricing was great so I agreed. I setup an appointment to get all set up as I was assured that xfinity fiber was available in my area. Tech comes, says its

Question

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Customer Service

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@user_kz8yef Our team would love the opportunity to go over your accounts current promotions and options available to reduce your monthly rate. If you could please send me a DM with your first and last name along with your full-service address, we ca

XfinityBradM

commented

6 hours ago

to the conversation:

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Negotiate bill

Can I renegotiate my monthly bill i need to decrease payment to 89 a month. Is there a promotion?

Question

I want to be able to EASILY look at all my contacts on my comcast email as before.

seabreeze220

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6 hours ago

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Where is my address list after the Yahoo migration. they say it should still be available in my comcast email I MUST have it back.

Yahoo says that you still have it. I need it and quickly. I logged into my comcast email and it won't let me do anything now. the migration happened on its own. I did not want it. This is pretty wrong.

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U

I’ve been having this same issue with the xfinity app as well. Mostly with DVR, but also with live streaming and I have a brand new LG TV. This has been going on since February for me. So bad that I didn’t host a Super Bowl party due to the risk of i

user_5vbz5t

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6 hours ago

to the conversation:

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Xfinity Stream Not Working On LG Smart TV

For over a week, Xfinity Stream has not been loading properly. The screen would freeze on the initial splash screen. This issue ONLY applies to “Xfinity Stream”. All other apps function properly. i have done all of the required “troubleshooting” steps; unplug the tv, unplug the modem, and as a last

Question

Since the trouble seems to be happening in the rooms furthest from the router, it sounds like a signal reach or interference issue. Before we schedule a technician, which can sometimes involve a service fee depending on the fix, could you l

XfinityQuemekia

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6 hours ago

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Technician request

Hello, my house has been having prolonged issues with the WiFi and the extender. I want to schedule an appointment with a technician to figure it out.

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Negotiate bill

Can I renegotiate my monthly bill i need to decrease payment to 89 a month. Is there a promotion?

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Billing

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user_he6ub7 Hello, here is a link that provides steps on how you can add a user on the account https://www.xfinity.com/support/articles/primary-and-secondary-accounts. I hope it helps!

XfinityVictor

commented

6 hours ago

to the conversation:

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Adding an authorized user

I want to add a fully authorized user

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