Official

Accepted

Unanswered

Advanced Filters

Search Results (456.1K)

Most Recent
Selected Most Recent
according to xfinity Mariners TV, HD channel 1261 — included with your Xfinity TV plan. why can’t I get the channel?

according to xfinity Mariners TV, HD channel 1261 — included with your Xfinity TV plan. why can’t I get the channel?

Question

7

0

0

Perfect, thank you so much Cbanks201989! We do answer these messages in the order received, and look forward to serving you.  

 to the conversation: 

0

Cable line issues??

Hi, I’m setting up service and the existing Comcast/Xfinity coax drop at my home is wrapped around the outside of the house and parts of it are hanging on the ground. I need a technician to inspect the outside line, replace or reroute it properly, and submit a bury request if needed. I do not want t

Question

I sent a message answering your questions, explaining a bit more in detail and including photos

 to the conversation: 

0

Cable line issues??

Hi, I’m setting up service and the existing Comcast/Xfinity coax drop at my home is wrapped around the outside of the house and parts of it are hanging on the ground. I need a technician to inspect the outside line, replace or reroute it properly, and submit a bury request if needed. I do not want t

Question

Hi there, @user_b3w77v, @user_w37j82, and thread. Thank you for reaching out about accessing the local channels. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they ha

 to the conversation: 

0

CBS and NBC

When we will get CBS AND NBC back in the channel lineup? Those channels are non-negotiable for our family. We appreciate a swift resolution to this outage. Thank you.

Question

Hey @user_imeme5, Thank you for visiting out official Xfinity Forums Community support page. We would be more than happy to go through a few troubleshooting steps to see if we can assist with the Xfinity Video picture quality issues with the CNN chan

 to the conversation: 

0

0

Pixilated Channel

I live in a condominium with 19 units - [Edit: "Personal information"]. We have not been able to receive the CNN channel for several months. The reception is broken and pixelated. It seems to be the only channel with this problem and others in our condominium building have the same issue.

Question

@XfinityKassie​ its been more than 150 days now since i signed up for the new promotion. Not got any 100$ mastercard yet . Also checked with incentive tracker team and they have not got any record of any incentive for me . Can you take a look at this

 to the conversation: 

0

Xfinity phone bill showing up ever month even though i signed an order with one year of free xfinity mobile

On dec 4th 2025, i signed an order talking with an xfinity associate from loyalty department for an internet package. This order has a promotion of one year of free xfinity mobile after activation and a 100$ virtual mastercard. I qualify for both of these. I did have a phone line with xfinity back i

Question

After Xfinity did their testing, I called the company who did our inside wire job several years ago, he can out and went over all of the inside network. I think this is very important to share since there are others who may have or will experience t

 to the conversation: 

0

Horrible Internet Speed

Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser

Question

Same questions! When will these 2 network channels be restored? And when will my account see a credit for channels that I'm paying for that are currently missing?

 to the conversation: 

0

1

CBS and NBC

When we will get CBS AND NBC back in the channel lineup? Those channels are non-negotiable for our family. We appreciate a swift resolution to this outage. Thank you.

Question

Comcast email and Apple Mail not playing nice

Comcast.net email address for decades. Added internet account to new MacBook Air running Sequoia and apple mail client. Working fine. Trip to Asia. Unable to send from comcast account, but still receiving. Then a few days later unable to send or receive. Webmail works fine. iOS (iPhone and iPad) wor

Question

7

0

0

Move exterior cable lines

Hello, I need to move the two exterior cable lines outside my house as they are very low and pose a safety hazard.

Question

3

1

0

This post has been resolved. Thanks for working with us on the forum @user_xcvkgr.

 to the conversation: 

0

0

Want to upgrade tv box

I want to upgrade my tv box to the model that supports 4K, specifically the XG1V4. I have been to my local store several times but they have not had it in stock. Is it possible to get one shipped out to me?

Question

user_geyn2m Was the transfer just completed within the hour? Have you tried resetting your phone?   

 to the conversation: 

0

0

Phone

I just transferred to Infiniti phone service. Several of the phone numbers I tried to call do not work. I get no dialtone or ringing on multiple numbers, including both numbers in my contacts and numbers out of my contacts, including trying to use Siri and manually enter entering the numbers

Question

Comcast, your price for CATV is definitely not cheap. Please fix your contract with NBC and CBS.  Directing your customers to pressure the local affiliates is flat out wrong.  Meanwhile, will you be crediting our accounts?

 to the conversation: 

0

CBS and NBC

When we will get CBS AND NBC back in the channel lineup? Those channels are non-negotiable for our family. We appreciate a swift resolution to this outage. Thank you.

Question

We'll be more than happy to take a further look @meekeral, you have definitely come to the right place for assistance. To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service

 to the conversation: 

0

0

NCTUE Issue

I need to resolve an account from 5/1/2017. It's still showing up in NCTUE with a current balance amount of -0.20. It's being reported from 5/2024 to 2/2026 with D account status. I moved 4/2024 and am still an Xfinity customer. I need to get this rectified. The account number is different from my c

Question

Hello Cbanks201989 thanks so much for reaching out here on our Xfinity Forums, and we're excited that you're starting services with us! Have you submitted an order online already for installation, or do we need help doing that?   Please send a

 to the conversation: 

0

2

Cable line issues??

Hi, I’m setting up service and the existing Comcast/Xfinity coax drop at my home is wrapped around the outside of the house and parts of it are hanging on the ground. I need a technician to inspect the outside line, replace or reroute it properly, and submit a bury request if needed. I do not want t

Question

Phone

I just transferred to Infiniti phone service. Several of the phone numbers I tried to call do not work. I get no dialtone or ringing on multiple numbers, including both numbers in my contacts and numbers out of my contacts, including trying to use Siri and manually enter entering the numbers

Question

3

1

0

Cable line issues??

Hi, I’m setting up service and the existing Comcast/Xfinity coax drop at my home is wrapped around the outside of the house and parts of it are hanging on the ground. I need a technician to inspect the outside line, replace or reroute it properly, and submit a bury request if needed. I do not want t

Question

3

1

0

forum icon

New to the Community?

Start Here