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Hello, @user_7376b2 Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcas
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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user_rafxo2 Thans for letting us know. Our team will be happy to take a look at your account to see what options we have to get this resolved. We already received your Direct message. We will respond there shortly.
Internet/wifi frequently disconnecting
Ever since planned work in our area three weeks ago we have had consistent disconnecting Wi-Fi Internet, and I can’t seem to get anyone to help us
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Yes it's the work laptop. It connects to wireless and then once connected the Cisco VPN Anyconnect starts to try and attach and it fails. My home laptop, iphone connect to wireless with no issue. Something with the VPN. I connect v
Cisco VPN Anyconnect and new Xfinity Router V8
Ever since I received this new router my laptop computer that is provided by my work drops the VPN Connection. Our company uses Cisco VPN Anyconnect. It drops every few minutes and often cannot connect via the VPN. Steps I have taken to troubleshoot. 1. I am able to connect via the Personal Hotspot
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I cannot get my Email. Can you help?
Going through steps to get my email , the ones I always do, does not get me to my email.
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NFL -2years NBA- this year Cloud only recordings Never an explanation why Comcast is doing this.
Cloud DVR
When I am recording a sports game (even when it is my only recording at that time), it records as a cloud recording. This makes it poorer quality. Why is it not automatically recording as a regular recording?
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Certain text messages/phone numbers are not coming through
Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end
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Network
When will we get Fox 13 back on Xfinity?
Our local Fox 13 has been off Xfinity for too long now. It’s the channel I watch the most. I have cable so I don’t have to bother with an antenna or 20 different ways of getting the channels I want. I hav cable so I can record. This is ridiculous and frustrating.
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Channels and Programming
@user_dz8jam Our team can help resolve your bill concerns. I would like to share a link that goes into how to read and understand your bill line by line https://www.xfinity.com/support/articles/new-bill-design I find this breakdown really helps with
Bill
Hello I having bill issues. I charged almost $70 but the statement says $40 I got overcharged. I would like to know what’s going on
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I already tried all this on an online chat yesterday. My entire neighborhood is experiencing the same issues. I don’t understand why there’s not any report of this wide spread issue
Internet/wifi frequently disconnecting
Ever since planned work in our area three weeks ago we have had consistent disconnecting Wi-Fi Internet, and I can’t seem to get anyone to help us
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You forgot to mention the "great feature" of the recording going back to the beginning when you do a 30 second skip.
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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New Gateway; Everything works but landline
Ive tried everything. Checking the cable, making sure jack is in TEL1, restarting multiple times-no dial tone, cant make calls, can't receive calls.
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Home Phone Service & Equipment
user_960w1u Thanks for creating a post. Did you need to make changes to your services or plan, or was it a change with the location or way the drop would be buried at your home?
Bury request
I was sent a message about my bury request and with answers from my original install and it stated to update if anything needed changed. However there is no way to change the answers and it is impossible to speak with anyone to make changes. My original chat with an agent stated I would receive a ph
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Yes, the roku was set for Closed Captions as well as the xfinity app.
closed caption on roku
I want to move to roku instead of a 14$ box. My dad is deaf and needs closed captions. Xfinity stream app is not showing captions even though it is turned on. Is this a known issue? The program CC works fine on xfinity x1 but not on xfinity streaming. Also: On the Alexa Show 15, the captions lag ter
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Bury request
I was sent a message about my bury request and with answers from my original install and it stated to update if anything needed changed. However there is no way to change the answers and it is impossible to speak with anyone to make changes. My original chat with an agent stated I would receive a ph
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Customer Service
Yes. It hasn't improved.
Xfinity Support
sound cut out for a several seconds, and then it comes back on. This is happening on multiple TVs in my house usually on CBS both other channels also. Doesn't matter what time of the day.
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Howdy user_0irird Absolutely here to help. Xfinity Membership is an automatic thing these days, what level is it showing for your account? Typically, there is Silver, Gold, Platinum, and Diamond. Tier Silver Gold Platinum Diamond
long history with xfinity/comcast since approximately 1990
All my accounts were previously linked until recently. There were 4 addresses : [Edited: "Personal Information"]. [Edited: "Personal Information"] [Edited: "Personal Information"] . [Edited: "Personal Information"] accounts for : [Edited: "Personal Information"] and [Edited: "Personal Information"]
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user_wbqj0p Hi there! Great question, and we’re really glad you asked before clicking anything. You’re right to be cautious, emails asking you to “update” your account are a very common type of phis
XfinityAirelle
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I keep getting emails saying I must update but I am now sure these are legitimate.
I keep getting emails from different email addresses about updating my email and I am not sure if this is something I should do
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