Xfinity Community Forum

peacock subscription

can't find where to renew subscription. tried activate and says I have an account but I found info that say it expired 4/26. can't launch peacock

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Customer Service

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Service

As much as you charge for the various plans ….the service should be better.

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Customer Service

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I am stuck in a Peacock activation loop. Peacock says: Your Xfinity account is already linked to another Peacock account. Here’s How to Find It PPG_0017_3b6740 But the only Xfinity account I have ever had shows no subscription. Based on other post by users with a similar issue, I need an Entitlement

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Customer Service

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only one box. I need to have 20 characters to submit this answer.

user_ekwy9z

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7 hours ago

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Frequent short sound drops and picture freezes in cable TV

lasts a few seconds - backing up shows that the loss is captures in the VCR. Mostly this is affecting WTTW 925. I've replaced coax and splitter. Signal strength is good per Xfinity. Happened 12 times during a one-hour show. Didn't happen at all on another channel.

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@bthetoy NOW Internet is not eligible for Xfinity membership on its own. However, if a customer has NOW Internet along with other qualifying services such as Xfinity TV or Xfinity Mobile, they can qualify for membership benefits. Additionally, existi

XfinityShawn

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7 hours ago

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Xfinity Rewards Diamond member

Hello, I’ve been an Xfinity customer for over 20 years now. I recently signed up for a new Xfinity internet plan as my previous one was on a contract and expiring. The new plan created a new account for me which makes it seem like I’m a new Xfinity customer and therefore prevents me from signing up

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user_bxhrhz, thank you for reaching out. I understand you are attempting to update/change your mobile number, but you are running into some trouble. I understand you got an email stating "your phone number has been removed."As you start, this link ht

XfinityVianney

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7 hours ago

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How can I change mobile phone number for my account. Get error message "Mobile Phone Mobile Number is already linked to an active account"

I received an email from Xfinity titled "Your phone number has been removed". I signed on to Xfinity webpage. My account now shows primary phone number as a landline and will not let me change to my mobile number. Instead the web page just says " Update mobile number You'll start receiving automated

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i'm having the same issue since switching to the NOW service created a new account maybe? could i also get some help from the xfinity team please? thank you!

bthetoy

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7 hours ago

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Xfinity Rewards Diamond member

Hello, I’ve been an Xfinity customer for over 20 years now. I recently signed up for a new Xfinity internet plan as my previous one was on a contract and expiring. The new plan created a new account for me which makes it seem like I’m a new Xfinity customer and therefore prevents me from signing up

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Thanks for taking the time to reach out @user_2qg6ub. I understand why you're having trouble locating those records. For a billing discrepancy dating back to 2018, you've exceeded the standard self-service window. Since our online portal only retain

XfinityQuemekia

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7 hours ago

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Looking for transaction history from 2018

Hello, I am looking for billing and transaction history from March 2018 as I believe there is a billing discrepancy that was not raised until now. I have tried using the app but it only shows details from 2023 to now. How can I access and get a digital copy of older (2018) to now? Thank you

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@HamRHead2.0, thank you for explaining this, and we hear you. You’re absolutely right and it shouldn’t be your responsibility to know what equipment is required, and we understand how frustrating it is when the wrong resources are sent re

XfinityMelinda

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7 hours ago

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How to cancel service?

I have been trying to get a low-hanging line raised or replaced ever since Hurricane Helene. It is a hazard. It could potentially flip a backhoe or forklift. After about 7 promises to fix it, including today between 8:00 and 12:00, we are done trying. The signal has been poor ever since the line cam

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Hello, @user_04vufg thank you for sharing your experience with us. I’m truly sorry for the frustration, confusion, and stress this situation has caused you. What you described is not the experience we want any customer to have, and I understand

XfinityEva

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7 hours ago

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I’m highly disappointed

Hello my name is [Edit: Removed Personal Information] , I have been a Xfinity customer since 2024 ever since I became a member I have been mistreated and prior to me becoming a Xfinity customer I had a lady that portrayed herself as a supervisor trying to plant another customer account with my email

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Hopefully, Xfinity will provide a satisfactory answer. I plan to request a credit for days of missed ABC programming. We hope to cancel Xfinity in the very near future due this issue and others.

user_qiuj5p

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7 hours ago

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Poor Decision to Drop Scripps

Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability

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peacock

trying to sign into peacock

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Xfinity Stream Website

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Thank you for the quick response. I have spent the equivalent of several days chatting with the bots, trying to get to a live person, and chatting with numerous live people. The bots are worthless. The live people, while personable, and ostensibly he

HamRHead2.0

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7 hours ago

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How to cancel service?

I have been trying to get a low-hanging line raised or replaced ever since Hurricane Helene. It is a hazard. It could potentially flip a backhoe or forklift. After about 7 promises to fix it, including today between 8:00 and 12:00, we are done trying. The signal has been poor ever since the line cam

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executive custome service

I was offered $71.30 for 72 months of hulu, disney+ and peacock, but when asking agents about it I get a lot of yes, then no, then maybe, then yes, then no then maybe, round and round again. No one seems to wants to be forward stating various ever changing reasons. Called and emailed local and corpo

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Your Home Network

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Greetings @user_dsl2q5, thank you for reaching out us using our Xfinity Forum and sharing those details, as we’re absolutely here to help. We can certainly review your current plan and check what Internet‑only options are available for your acc

XfinityMelinda

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7 hours ago

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Need to unbundle to Internet-only - Accessibility/Chat request only

I just finished a chat with Shivam. He scheduled a callback to finalize my unbundle, but I am unable to take phone calls and need to complete this via chat/digital message. I want to move to the $70/mo 1-Gig Internet-only plan with the 5-year guarantee and cancel my Popular TV package. Could an Offi

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Looking for transaction history from 2018

Hello, I am looking for billing and transaction history from March 2018 as I believe there is a billing discrepancy that was not raised until now. I have tried using the app but it only shows details from 2023 to now. How can I access and get a digital copy of older (2018) to now? Thank you

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Billing

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How can I change mobile phone number for my account. Get error message "Mobile Phone Mobile Number is already linked to an active account"

I received an email from Xfinity titled "Your phone number has been removed". I signed on to Xfinity webpage. My account now shows primary phone number as a landline and will not let me change to my mobile number. Instead the web page just says " Update mobile number You'll start receiving automated

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Sign-In and Account Management

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corpunit1745, I understand they were linked before, but the recent changes caused some hiccups. When you log in to the active account you have now, have you attempted to link them again since this occurred, as outlined here https://www.xfinity.com/su

XfinityVianney

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7 hours ago

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Multiple linked accounts gone

We have several Xfinity accounts for our residential guest suites attached to one main username/password. A few months ago the main account had services removed and I attempted multiple times to have one of the active accounts renamed as the primary account. Now when I log in, all of the other linke

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Bring back Channel 5 I have a very expensive cable bill already and can't get Channel 5 It has affected my Paramount platform as well

user_1e8k0z

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7 hours ago

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Bring back NewsChannel5 Nashville

The only reason I kept comcast xfinity cable was to receive local programs and you dropped my favorite channel. I am not happy. Please bring back CBS local programming, NEWSCHANNEL5.

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Hello @user_hqpdh3, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help with your interruption concern. I will need to pull up your account to get more information on whats going on.

XfinityChelseaB

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7 hours ago

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Outage in La Porte, Indiana since yesterday. Looks like the cable is not connected at the pole. Unable to talk to a live person.

Outage in La Porte Indiana since yesterday. Unable to get a live person on the line. Been with Comcast for many years, but after this is resolved I am ready to switch to more reliable internet service provider. The outage map shows only our home as out. VERY POOR SERVICE FOR LONG TIME CUSTOMERS!!

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