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Hi: On March 8, 2026 I had the absolute BEST Customer Service experience I've ever had with any Company. I have her first name and I know she works out of your Center in India. Can you tell me how I can rate this experience please? Note: This commen

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Looking for my Chat Agent

Hi, this past Sunday I had the absolute BEST Customer service experience I've ever had with any Company. But I was not able to give her/him a rating. How can I do this for that individual now?

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This is from the Xfinity guide for 33414 West Palm Beach, FL which shows NEXT MONDAY'S schedule. All other days are fine.  Can we work to get this solved???

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How to Get A Correction with Guide Info

Here in Palm Beach, the guide for the local ABC affiliate WPBF (channel 431 and 10) is INCORRECTLY showing the 11PM newscast as a full hour from 11PM to midnight. Then at MIDNIGHT, they list Jimmy Kimmel Live. This is only incorrect for the MONDAY show. However, Kimmel starts at 11:35 and not at mid

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Looking for my Chat Agent

Hi, this past Sunday I had the absolute BEST Customer service experience I've ever had with any Company. But I was not able to give her/him a rating. How can I do this for that individual now?

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Same issue exactly here on iPad mini…

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Error code

403-106- this is the error code I get after immediately trying to delete a show I have watched on the app with my iPhone. Can you please fix it.

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@XfinityJeffB​ I discovered why you didn't receive my DM. I appended to my DM the  3+ hour long chats on Friday with your agents who kept running through the same scripts over and over again.  Apparently, your DM applet will not send a mes

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XFINITY SUPPORT OR MORE ACCURATELY LACK THEREOF

I am suffering continued Xfiniity Internet outages. After spending 3.5 hours on line in the chat app, with multiple Xfinity employees, all doing the same steps over and over, I finally escalated. That employee understood that we have had this problem multiple times over several years. Each time when

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@XfinityEmilyB​ no, since it's YOUR website that has the issue, how about YOU tell YOUR soc about it. this is still occurring. the sha-256 hash of the file causing the issues is 28ab4ac37b1129db29262edc5a1f6aa38e1724670c7e6b791171a6d9ab499203, even

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Suspicious application detected by anti-virus software while using xfinity data usage page

When I browse to https://customer.xfinity.com/#/devices#usage , I receive the following message from my anti-virus software: Why is this happening and why does it only occur on this specific xfinity page? Is xfinity's website serving malware? Thank you for your attention to this matter.

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URGENT: Unresolved Lost Shipment – iPhone 17 Pro & Apple Watch – 14 Days Outstanding

To Whom It May Concern, I am writing to formally escalate an unresolved issue regarding an iPhone 17 Pro and Apple Watch that were shipped via FedEx with an expected delivery date of February 25, 2025. It is now March 11, 2025 — 14 days past the delivery date — and neither device has been delivered,

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cancel service

I am looking to cancel my service and would like to speak with an official employee to finalize the details.

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getting a replacement XG1v4 4K/DVD box.

I have a failing XG1v$ box that flakes out every day or 2. All TV’s in the house have scrambled pictures and when I try to unplug the box to reset, it comes up into the welcome screen then shuts off for a few minutes then goes back to the welcome screen. Endless loop, waited 4 hours one time and sam

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Wow. Exactly like me!!!

They lied to me saying I had somehow signed a long contract and would have to pay for the months remaining in order to be released i had just switched to Frontier and for months I verified with xfinity I had no contract and all was ok to drop it and switch. Lies after more lies. I threatened a class

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This issue always happens to me and I’ve been purchasing monthly passes through xfinity now for a year now. There is no fix for this it will keep happening no matter what the support chat people tell you they don’t know how to fix this an

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Xfinity WiFi now pass not connecting

I pay for a monthly NOW pass, but the wifi has not been working for the past 2 days. My computer will connect then say there is no internet connection with an explanation point over the wifi symbol. I tried updating/restarting my computer and also forgetting the network and trying to reconnect. None

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Tried to lower my bill but now it's higher then before

I lowered my bill in January and the total was suppose to be $190, but in February the bill was 330' plus and I was told about being double billed and was told if would be normal, in March the bill is still 330 and I do not know what to do any suggestions?

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How to order XER10

i have 2gbs internet fiber over ethernet but have xb7t modem so its useless how do i get the XER10. Every time i go into the store they say don't have it and tell me their is nothing they can do and to call support. but when i call support they tell me i have to go to the store to get one. so im pay

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Remove carrier lock

Hello, Can I please get some assistance in removing the carrier lock on my iphone. My iphone is fully paid off, active on the network for 2 years now, no past-due balance, and not reported lost/stolen. I've tried calling in for help but the agents keep informing me that my phone is already unlocked

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Hello @SummerOfGeorge, thank you for reaching out on our community forum! I would love to work through some troubleshooting with you, please send us a direct message with your full name and service address. To do so, click on the chat icon located a

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Lower speed then purchased and connection drops

Hello, My plan is for 1gig of speed but recent speed tests across all my devices are showing around 90mb download speed and similar upload speed. I have tested this on multiple computers, reset my router and personal modem many times, and updated firmware on the netgear router. I have noticed that t

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CMP1057 Do you recall receiving any notification about the Comcast email transitioning to Yahoo last year?   

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The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide

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I am hoping to smoothly migrate to Yahoo Mail. Would you please provide the complete steps to first start the migration process, and then make sure that I set it up correctly so I able to log into it again -- as that seems to be part of the problem t

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Migration to Yahoo mail

Didn't take me long to enormously dislike yahoo mail which is loaded with ads. Delete the ads then you get a popup to buy their ad free premium version. Also, once migrated, I no longer get email in Outlook. Downloaded a free email for my mobile. No ads. Now I need to figure out how to get my pc ema

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Problems with internet after routine maintenance

We switched from a triple play plan to an internet only plan a little over a month ago. Our internet worked perfectly for about a week until routine maintenance was performed. Since then we have been dealing with extremely slow speeds and random disconnections. Restarting the router through the app

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Hello, and thank you for your feedback and for joininig us here on the Forums, user_hilytv! While we have no estimated time of when the app might be updated, I included a helpful aricle regarding troubleshooting he Stream app and portal which I hope

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Xfinity Stream App for LG TV’s

When is the new update coming for the Stream App on LG TV’s? Last update was in 2022… app is terrible. All other platforms have recent updates with many updates/upgrades on the app, why has this not happened with LG?

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