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Hi there, @user_gr7zbu! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with your saved payment option and receiving assistance with it. What you described is not normally how it goes. Payment and billing
Terrible customer service services
About two months ago our phone service was cut off with no advance notice when the credit card we’d been using to auto-pay our monthly bills stopped working. We did not receive a single advance notice of this cut-off: no email, no text, and no voice mail message. I had to spend an inordinate amount
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user_53tkkm Thanks for reaching out to us here on Forums about your trade in credit concern. I would certainly be reaching out as well with all the different information you have been provided, and we are the right place to get you the help you need
Xfinity Trade-In Disaster: Same Device “Received, Not Received, In Transit” – $700 Credit Missing
I’m posting here because support has completely failed to give me a consistent or honest answer, and this situation is getting out of control. I traded in my iPhone 14 Pro Max after upgrading, and: Feb 24, 2026 – I shipped the device via USPS using Xfinity’s provided labelTracking #: [Edited: "Perso
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Picture Quality concerns with Xi6 boxes.
Hello we were recently given Xi6 boxes as upgrades for our XG1v3 and XiD-C boxes. The XG1v3 was originally on a 2021 LG C1 OLED TV while the XiD-C on a 2017 Sony X8 00e LED TV of the same size. Unfortunately when we were given the new boxes the employee at the store deactivated our old equipment. I
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Terrible customer service services
About two months ago our phone service was cut off with no advance notice when the credit card we’d been using to auto-pay our monthly bills stopped working. We did not receive a single advance notice of this cut-off: no email, no text, and no voice mail message. I had to spend an inordinate amount
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Customer Service
user_4k2rhi Thanks for reaching out to us directly today to get your request completed, and allowing us to go over all details of the closure. If you need us again in the future, we are here for you 7 days a week!
How to cancel Xfinity internet service without scheduling a call?
I would like to cancel my internet service, but not able to receive or make a call. Is there a way to do it online without calling?
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ok I just sent a dm using the instruction above.
PEACOCK - Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.
I have been stuck with this error message when I try to access the peacock subscription activation. By way of context - I had peacock for free with my xfinity internet plan and that was still valid though 2/27/2027 - peacock worked fine with that plan until three days ago. Three days ago I "upgraded
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I have the SAME EXACT issue and no one at xfinity has been able to help me! can someone please help? is there a fix for this yet?
Trying to activate my premium peacock subscription via Xfinity Streamstore
I’ve been trying to activate my Peacock Premium subscription through Xfinity for the past few days and keep running into the same issue with no resolution. On this page: https://customer.xfinity.com/membership it shows that I’ve already claimed my Peacock Premium and all I need is to "activate" it.
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@user_64fi0m Appreciate you trying again and providing the screenshot of the error. This is something we will have to escalate to our advanced support team. Please send us a direct message with your full name and service address. To send a "Direct M
PEACOCK - Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.
I have been stuck with this error message when I try to access the peacock subscription activation. By way of context - I had peacock for free with my xfinity internet plan and that was still valid though 2/27/2027 - peacock worked fine with that plan until three days ago. Three days ago I "upgraded
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same issue here and absoluitely no help from xfinity.
Something unexpected happened Please close this pop up and try again. If the problem persists, try again later. ACTIVATION ERROR
Getting this error when activating Peacock, Hulu and Disney as a part of my 1 gig plan. Its been more than 48 hours. How can I resolve this?
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similar issue. can't get anyone at xfinity to help with this.
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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PEACOCK - Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.
I have been stuck with this error message when I try to access the peacock subscription activation. By way of context - I had peacock for free with my xfinity internet plan and that was still valid though 2/27/2027 - peacock worked fine with that plan until three days ago. Three days ago I "upgraded
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Customer Service
Rosekitten86 are you needing a coaxial cable or a power cord for a cable box?
Need a replacement
My puppies had nibble away on the internet and cable power cord can I get a new one please
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Thank you again for your patience and for allowing us to resolve this. We're glad you're up and running. If there's anything we can help with in the future, please let us know.
Drop bury cable comes from my neighbor's house, not the utility pole, lots of loose wires on pole/active cable above ground, in my yard..
Back in the middle of November, my western neighbor was outside at the utility pole with an Xfinity worker. The worker cut one of the cables coming off the pole and said "no go in and see if your internet still works". My neighbor came out and verified his internet was still functional (this was my
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Hello @LolliDolli27 I am sorry to hear about your double payment and the disconnection. We will need to access the account fully to see exactly what is going on. But our team can certainly assist with getting things moving towards a resolution for yo
Xfinity disconnected service randomly
So I make my payment on time every month. We had a payment set up for this month and ended up paying early. Which normally thats no big deal. But then we were double charged. So charged twice in the amount of 174.76. When contacting xfinity to get a refund for the extra that was taken we didn't hear
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user_gy79pn Hi there! Thank you for reaching out. Please go here to view step-by-step instructions on how to set the language back to English.
Change comcast.net email settings
My Comcast.net email is now all in Spanish. How do I change it back to english?
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@user_vnuihn Thanks for reaching out. I'm sorry to hear you were charged for roaming while in the states. I would reach out as well. As a friendly reminder our team is limited with mobile accounts, and we do not have the ability to apply credits or p
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International roaming day pass
Hi - I’m looking for help to get a refund for when I was charged for international day pass in Canada? We were in Michigan but for some reason got charged for Canada day pass but never went to Canada? Thanks
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