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Canceling internet service
Good evening, I'm having difficulty locating how to cancel my internet service on the Xfinity website. Can anyone assist me with that? Thank you.
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Customer Service
Modem Equipment Lost In Transit
Hello, My equipment was ordered mid-June and the representative told me the shipment would be delayed so that it would be delivered the day I moved into my new apartment (July 1). On June 20, I was notified that the equipment was not only shipped but also failed to be delivered (because the apartmen
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Customer Service
The issue was fixed. Thank you.
Can't watched saved programs on my xfinity stream app. They won't open up
I have the Xfinity stream app and have watched dvr programs on the past ON MY CELL PHONE when I was not at home. I now cannot watch them on my cell phone even if I am at home. The programs show up on my phone but when I access the watch feature, they just keep loading with the dots going back and fo
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@XfinityDemitrius I sign in but it just goes to my email and the I am not called to accept yahoo terms, nor is there any link or prompt to update my email or accept Yahoo Mail terms. I’m still getting emails telling me to update.
Email upgrade
Why do I keep getting emails telling me to upgrade my email to Yahoo email and none of the links I follow Work. Then when I login and ask Xfinity assistant It says that my email is not ready to upgrade? What is going on?
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If you never get them back im going to have to switch providers. Im sorry but thats our homes favorite channel and its getting to close to fall.
Loss of nfl network channel
I am very upset that xfinity has not come to an agreement with ESPN to return the NFL channel to xfinity. If xfinity can't provide the channel I too believe they should rebate xfinity subscribers for the loss of service if that can't come to an agreement. However it would be my preference that they
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I want to change to 5 year plan
I am a current member and I saw that there is a 1 Gig $70/mo for 5 years. I am currently paying $60/mo for 2 years. Please help me switch to the 5 year plan.
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Your Home Network
Comcast.net email migrated to Yahoo – Thunderbird OAuth works but Yahoo Mail login fails
My Comcast.net email account has been migrated to Yahoo. The mailbox itself appears to be working correctly: Thunderbird connects to imap.mail.yahoo.com Authentication method is OAuth2 I can send and receive email successfully only from Thunderbird.However, I cannot access Yahoo Mail in a browser. X
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Customer Service
user_7nozrr, Thank you for reaching out. I'm sorry to hear about the trouble. I ask that you reach out privately so we can cover the details of your account/shipment. You can start by clicking the chat icon located in the top right corner of your for
Did not receive package
I ordered same day delivery for wifi including equipment at 12pm today. I got a notification at around 9:45pm that it was delivered, and there was nothing there. Even the photo is just a blurry picture without any resemblance of a package in it. Definitely did not receive it and wanted internet set
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Did not receive package
I ordered same day delivery for wifi including equipment at 12pm today. I got a notification at around 9:45pm that it was delivered, and there was nothing there. Even the photo is just a blurry picture without any resemblance of a package in it. Definitely did not receive it and wanted internet set
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Customer Service
How do we get this escalated to engineering? It’s happening on every tv and fire stick in my house. I have deleted and reinstalled the app, restarted a million times, nothing fixes it. Can we get this looked at by engineering please?
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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user_8fguf3 A full season for extra innings starts around $150.00 for the remaining time left on the season; it would be around $95.00. The pricing is not set up by us since we just provide access to the programming. We do have other options that may
MLB Extra Innings
It is still about 7 weeks until the baseball season starts but I am wondering if the MLB Extra Innings pay for view package be available on Xfinity for the 2026 MLB season. The Extra Innings channels are still in the channel lineup and in past years I have received a letter from Xfinity telling me t
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Ok, I would like to take a look at a few things, and to do that, I will need some account info best kept private. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address assoc
Membership benefits Free movie 06/18
Tried selecting the option Rise of Gru for the free movie, when it went through it gave me Despicable Me 1...which I already own.
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I am having the same issue as WABilly and am disappointed to see that Xfinity has not resolved the issue. I am also considering other options to access my favorite entertainment.
MHz Choice
Since the 9th of June my MHz Choice subscription which I have had for years suddently stopped working. It worked fine on the evening of the 8th but did not work on the 9th. I contact Xfinty chat and after two days and three agents my issue was not fixed so I was kicked up to maintenence troubleshoot
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I received the wrong movie. Despicable Me, which I already owned. Additionally, last week's movie was never available to select in my account until today, but they had already all been reedemed.
Membership benefits Free movie 06/18
Tried selecting the option Rise of Gru for the free movie, when it went through it gave me Despicable Me 1...which I already own.
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Hey there. Congrats on your move, and thank you so much for joining the Xfinity family! I'm sorry to hear that your original installation appointment was missed, but above all want to ensure your services are setup as soon as possible. If you could s
Installation delays and fee waiver request
Subject: Installation Delay & Fee Waiver Request – (Original Date 6/30) --- Hello, I have a fiber/service installation scheduled for tomorrow at (Edited: Personal information). Here's the situation so far: · I originally scheduled this appointment well in advance for June 30 to move my plan to the n
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Hi @user_aekrek, Thank you for messaging. Are you looking to set up a payment arrangement or installment plan for any past due balance? We are unable to process those request and go strictly through our self-service options. If you happen to
Horrible
I have been a customer of Xfinity for 9 years, and I spent nearly 5 hours of my day trying to resolve an issue that remains unresolved, and now my service is off again. During my first call, I explained my situation and was informed that I was in the wrong department, leading to a transfer to anothe
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https://imgur.com/a/ajipoLS Here's my ping plotter if anyone's curious
user_5bojch
commented
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Intermittent latency spikes — confirmed distribution line issue, two tickets, no resolution
I've been fighting persistent intermittent latency spikes since moving into my home (new construction, Comcast-only development) and I'm hoping to reach the Digital Care Team, because front-line support and field techs have not been able to resolve this. The problem: constant intermittent ping spike
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