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Thank you very much for reaching out to our team. I will be happy to explore all the options we have from here for your service. Can you send me a direct message with the full name and complete address for your service? To send a direct message. &bu
why being a diamond member with 32 years with comcast and having 4 xfinity products can I NOT get a lower price on my monthly bill?
Current bill is approaching $440 for this billing cycle.....PREVIOUS billing cycle for the SAME services and equipment rental with promotional discounts, the monthly bill was $395. I do NOT want to start a new account (as xfinity store suggested) to lower my monthly bill (why give away 30 plus years
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Hello snoo1, thank you for reaching out here in our Xfinity Community forum. I have spoken to a few customers who had the same issue you mention. They have been helped best by reaching out to Peacock Support. Follow that link and let them know what t
Trouble activating Peacock Premium subscription.
I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r
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Peacock subscription
I have tried no less than 12 times to activate the “free” “benefit” of a Peacock subscription. It never works. This is a worthless benefit
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Customer Service
why being a diamond member with 32 years with comcast and having 4 xfinity products can I NOT get a lower price on my monthly bill?
Current bill is approaching $440 for this billing cycle.....PREVIOUS billing cycle for the SAME services and equipment rental with promotional discounts, the monthly bill was $395. I do NOT want to start a new account (as xfinity store suggested) to lower my monthly bill (why give away 30 plus years
Question
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Customer Service
@user_f891m3 I do show that our last message to you was through DM. That chat is still open. Please reply over there for further assistance.
maintenance to bury cable
When will cable be buried after installation over a week ago. I am worried about my dog and the lawn crew.
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Awesome, thank you for trying that @pmell20, please let us know if that resolves the blinking white light or if any issues come up when you are trying these steps.
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
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user_jv717t Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
New internet line
Was told by a technician that he was coming to install on Wednesday of last week.No one has showed up.Need information on when someone is going to come.Install the new line this is taking too long
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Manage your suscription to complete account setup error
Can't activate my Disney + /Hulu, My original Disney account is been closed for more than a week, this is the third time I been contacting you to get some help
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Xfinity Stream Website
user_fzhsbh Is this on the Xfinity Membership website (before redeeming the promotion)? Or the subscription website?
How to get peacock.it won't let me finish...i go to member
I go to member benefits and it won't let me finish signing up for peacock
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Xfinity Mobile Bait & Switch and not honoring promised $400.00 discount on the purchase of iPhone 15
Re: Xfinity Ticket Number-ECM0021325559 On January 13, 2026, I contacted Xfinity regarding an increase in my internet bill due to my promotional period expiring. The customer service representative I dealt with and I finally settled on a new internet billing price I could live with; that price was $
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Plan
Arris SBG7600AC2 firware update
I have my personal Arris SBG7600AC2 setup as the router connected to Xfinity/Comcast. I'm trying to confirm the firware on our router is up to date. current FW vers is 9.1.103AA85 I have tried 7 ways to sunday to reach tech Support ... but the phone system tells me there is an outage in the area and
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Your Home Network
@albi_c Thanks for adding a post to the community. We understand how important it is to save money. You may already have the best price for the service you have now. We have access to the same promotions located on your account, but are happy to hel
Request for bill review and retention discount
Hello Xfinity Support Team, my monthly internet bill increased from $20 to $62 in 4 years. I have reviewed the plan-change options on your website but none of them meet my needs. I am not interested in streaming subscriptions or a faster line; I only want a lower monthly price. Could you please revi
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I checked the settings and they are correct. Like I've stated above, the 3rd party apps on windows worked perfectly for >10 years. They only stopped once I cancelled my service. Clearly you are blocking 3rd party access since I canceled my service
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
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Broadcast problem in my area with HGTV channels
Image is pixeled only for HGTV channels
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Customer Service
@Reedy Got a weird email today from "Xfinity": "In an effort to serve you better, we have implemented a one-time Zero-Trust Authentication (ZTA) layer to secure our online platforms against potential and vulnerable threats, Which has caused your c
Scam Email?
Got a weird email today from "Xfinity": "In an effort to serve you better, we have implemented a one-time Zero-Trust Authentication (ZTA) layer to secure our online platforms against potential and vulnerable threats, Which has caused your current incoming messages to be placed on hold. You are requi
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I moved it and I am now re-installing the extender.
Why is my wifi extender blinking?
I’ve had my Wi-Fi extender for about a month and all of a sudden the light is blinking, is there a problem?
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Hey @user_4kysg2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the requested account changes. Please send a direct message by clicking the chat icon in the upper right corner of
cancel wifi order
hello i made an account & ordered wifi to pick up in store but i only made an account to lease a phone which im not approved to do so- i haven’t picked up my wifi can i please cancel this i cant afford it and its impossible to find an email support + i dont have a cell phone number in service right
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
New internet line
Was told by a technician that he was coming to install on Wednesday of last week.No one has showed up.Need information on when someone is going to come.Install the new line this is taking too long
Question
@user_dbc74d Thanks for adding a post to the forum. It helps to add as much info as possible from your experience to get the fastest help. We know enjoying what you deserve is important, and can provide a resolution. What happens when you try to rede
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Peacock subscription
I have tried no less than 12 times to activate the “free” “benefit” of a Peacock subscription. It never works. This is a worthless benefit
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