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I’ve talked to 10 agents already there’s nothing that you can do differently that they couldn’t. I don’t think y’all know what y’all are doing at this point.
Worst Company
I’ve been in contact with 3 agents today after waiting hours. I’ve been waiting till 3:30 for my internet services to be restored. It’s 11:26pm, and my internet is still not back. Literally talked to 3 people, who told me my internet would be restored. One told me to wait for 4 hours. It’s 4 hours l
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Thanks for meeting us here in our community, @user_ih04ud. We're sorry to hear the experience wasn't the best. We truly value your attempt at making the trip to the store an easy one. Like you mentioned, account security is very important to us. We'l
Sim card
I'm thoroughly [Edited: "Language"]!!. Yesterday 2/16 I spent a considerable time(1.5 hours+) to setup an exception for my sister to pickup a SIM card from a store near my sister's location due to an emergency. As per Lawrence with Xfinity mobile, he added my sister as a user on the account and an i
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KM1062 I am glad the information my colleague provided was helpful. Is there anything else we can assist you with today?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Already activated new modem?
Tried to activate modem from apartment, was unable to activate. Retrieved a new modem from Xfinity for my apartment. Tried to activate new modem, waited 20 minutes 2 times to activate, both resulting in failure. Tried to activate again, received an error saying I already activated. Yet, there’s no w
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TV package
I currently have the popular TV package with my contract ending in March. In January, I received a bill with an increase of $17.96. I contacted Xfinity via chat and was told I would be credited for the increase, but to date I have not received any credit. Also, options to renew were discussed, howev
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X1
Hello PER2070! Was that here with us, or via the Xfinity Assistant?
Archived Chat, Prior to Closing...
I archived a Chat before the chat was closed, how do I retrieve it? Thanks!!
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Premium unlimited
I have a premium unlimited plan on my cell phones. Can I call a cell phone in Vietnam from my cell phone in The US and is it no charge?
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Plan
It was yesterday. Thanks for replying!!
Archived Chat, Prior to Closing...
I archived a Chat before the chat was closed, how do I retrieve it? Thanks!!
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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
X-Class availability & XB10 in Kissimmee, FL (34743 / 34744) + local store question
Subject: X-Class availability & XB10 in Kissimmee (34743 / 34744) + local store question I’m trying to find out if the Xfinity X-Class internet tiers are available at my addresses in Kissimmee, FL (ZIP codes 34743 and 34744). From what I’ve been reading, it seems like X-Class may be the only way for
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Thank you for verifying that you tried other devices. I would like to do a deeper dive on this for you. If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associat
Cannot Access Important Pages Through App Or Website
I've tried to access various important pages (update payment method, update password, update phone number, update email) and none of them load. I've tried in multiple browsers and on the app and each one either doesn't load (with a blank screen or "Try again later") or tells me that I need to verify
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Yes, I use Apple Mail and have the entire time Xfinity has been my provider. I rarely use your web browser for emails because I don’t feel it’s user friendly and NEVER send groups emails that way. The only time I check emails via your browser is when
Password Reset After Sending Specific Group Email
I have 4 separate groups set up to send personal emails. Three of the groups work just fine, but one group (no matter which order I send it) always causes a password reset. This might be over a week or two but always every two months when I send regular reminder emails. Why is this happening? It’s a
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@XfinityJeffB I tried from both my laptop and my phone. This is not an issue with my browser or device; this is an issue with the website and with my account.
Cannot Access Important Pages Through App Or Website
I've tried to access various important pages (update payment method, update password, update phone number, update email) and none of them load. I've tried in multiple browsers and on the app and each one either doesn't load (with a blank screen or "Try again later") or tells me that I need to verify
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Hello @DirtRoad, thank you for taking the time to leave a post. I completely understand how frustrating it feels to hear that neighbors are receiving a lower rate for the same 1‑gig plan. Anyone would want to make sure they’re getting the best
$50 dollar a month promotion
My neighbors told me they were able to get a $50 dollar a month 1 gig plan for 5 years. I pay a lot more currently for this plan and would like this promotion.
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@user_ybtwip I am sorry about the passing of your husband. You are not alone. My husband passed away and Netflix is going to verify our account with his email You can get into email here: https://connect.xfinity.com/appsuite
How do I get into my email
My husband passed away and Netflix is going to verify our account with his email
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@XfinitySara for the Disney plus I have rebooted both devices, the cable box and modem several times either separately or at the same time. I have restarted the app more times than I can count just trying to get through an episode of several shows.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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@user_w19hvc Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your qu
Replacement pod order
Hello. I went to the store with a damaged pod yesterday. I was placed on a video call with the virtual store assistant. He said he was placing the order and I should have a confirmation shortly. It’s been 24 hours and I haven’t seen anything. Can someone please look into this? thank you.
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Please note at this time migration to Yahoo! Mail is optional.
Yahoo Move Notification Check
I recently found out about the move of Comcast.net to Yahoo.com. I am very concerned that I may have missed or overlooked the notification messages to Accept Terms. I want to Accept Terms and I hope I still can. My questions are : 1) What is the Subject of the email notification (presumably predeter
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Hi there @user_ig037k Thanks for visiting our Xfinity forums. We greatly appreciate you taking out the time to reach out regarding your billing concern. We are here to help! Can you explain what this charge is? Thank you so mu
XfinityAbel
commented
3 hours ago
to the conversation:
1
A charge
I want to dispute a charge that was supposed to be five dollars and was forty.
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