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Hello user_zri71j, and thanks for reaching out to us here to provide us with feedback about your experience with services, and the app not showing any issues. I would be happy to take any feedback you may have, and if you wish we can even assist you
File a complaint with Xfinity
For the past 2 weeks my internet service has randomly gone out for hours at a time with no explanation. I check the outage map and Xfinity falsely tells me "everything looks good!" even though 100 outages have been reported in my neighborhood. I know this issue is not on my end. I do not need someon
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And for that matter, why do I have to create an account and post in this [Edited: "Language"] forum??? This company will do ANYTHING to avoid providing decent customer service, my god!
File a complaint with Xfinity
For the past 2 weeks my internet service has randomly gone out for hours at a time with no explanation. I check the outage map and Xfinity falsely tells me "everything looks good!" even though 100 outages have been reported in my neighborhood. I know this issue is not on my end. I do not need someon
Question
File a complaint with Xfinity
For the past 2 weeks my internet service has randomly gone out for hours at a time with no explanation. I check the outage map and Xfinity falsely tells me "everything looks good!" even though 100 outages have been reported in my neighborhood. I know this issue is not on my end. I do not need someon
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Customer Service
TurkFactor Hi there! Thank you for reaching out. Normally, when content is removed, the Regional Sports Network Fee is adjusted to reflect the content we are able to deliver in your area. We don't yet have specifics on what that will mean on your mon
Regional Sports Network Fee on Billing after FanDuel Sports Nets Ends in April
Fan Duel Sports Net is ending in April so will the Regional Sports Network fee be removed from our billing in Michigan and access to whatever comes next with mlb producing Tigers and Red Wings next season just be made available on an upper tier package? I already pay for MLB Extra Innings and the Ti
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Hi there, @Kittrix ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you have not received the promised promotion. Please be assured you reached the right p
Trade Ins, Promotions & Billing
I was wondering if there's a formal line to make a complaint. Back in September I had added a new Premium Unlimited line, initiated a trade in and for both of these lines purchased the new IPhone 17s. It's been a headache of being overcharged since then with no resolution. They received my trade in
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Trade Ins, Promotions & Billing
I was wondering if there's a formal line to make a complaint. Back in September I had added a new Premium Unlimited line, initiated a trade in and for both of these lines purchased the new IPhone 17s. It's been a headache of being overcharged since then with no resolution. They received my trade in
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Billing
Outage since February 13 West Memphis Arkansas
We have had a outage since Friday, the internet will come up a few hours and then drop. It is still showing outage in the area. We can’t get in touch with anyone in chat or phone because of the outage. Can someone assist with when this will actually be fixed. Especially for those who work from home
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Customer Service
Here we are, a week later and my internet has gone down again. No notice of work being done (probably so they don’t have to pay out credits), no outage detected. Support is trying to claim that it’s my XB8. “I noticed that the incorrect bootfile (inf
Major Speed loss, intermittent connection issues every few minutes after so-called “Enhancing the Xfinity network” maintenance email?!?!
I received communication from Xfinity on 1/19/26 that I should “prepare” for “work in your area on 01/26”. This was an understatement, I should’ve prepared to have no internet! They’ve broken my entire neighborhood’s connection with abysmally poor speeds, intermittently, sometimes non existent conne
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@user_wb6hkb Sure thing, reason I ask is there are a few eligibility requirements. Some outages, like power outages and those caused by bad weather, don’t qualify for credit. As for the amount to be exact, you must not have had an outage credit
Service outage
There is a continuous amount of service outages in my area due to XFINITY. If I am paying for a service every month I expect consistent service. I have only requested one service credit this year and apparently I have a limit now? “
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Issues with unlimited premium plan
We are in Guatemala and am having issues with text and data.
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Network
user_g8aibo Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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I am having trouble verifying my identity for Xfinity mobile services because my camera is broken on my phone i can't take picture of my id
I am trying to add a line to Xfinity mobile. But the camera is broken on my current device and I can't take a clear photo to verify. What should I do
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Plan
My question wasn’t answered was it? I asked do I have “Outage Credit Limits” because when I attempt to get one the day after the outage (mind you I know how to request one considering I had to do it 3 times last year). Yes I get service updates but t
Service outage
There is a continuous amount of service outages in my area due to XFINITY. If I am paying for a service every month I expect consistent service. I have only requested one service credit this year and apparently I have a limit now? “
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@XfinityEricB I requested twice, once in November 2025 and again in December 2025.
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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@XfinityAlyssaA I requested twice, once in November 2025 and again in December 2025.
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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@XfinityAlyssaA please check i have not received, thank you
Customer Service
How do I receive tracking for the new replacement modem sent to me free of charge?
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Just to be transparent! I have not had any real solutions to honor the mistake Xfinity created. I have been in contact with multiple individuals who are not willing to provide adequate solutions to there mistake.
Formal Complaints and Customer Service Resolution
How do I go about making formal complaints against multiple individuals within xfinity customer service? Also, I need to speak with someone, who can actually help, with resolving an issue with my internet and the time provided that I agreed to with these, so called, customer service people. This doe
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user_pcg7a5 Can you please try to unplug the phone from the TEL1 port and plug that back into the modem? Appreciate you taking the time to reach out to us here on the forums.
XfinityThomasB
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My landline has no dial tone.
My landline has no dial tone. This happens at least 4 times a year. I have to get Comcast to actively my voice service. They keep shutting it off. Fix my voice service now.
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