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Thank you for that feedback on providing that information on eligible devices. Not all device models meet the minimum hardware requirements for the Xfinity Stream app. We're working with equipment manufacturers to bring the Xfinity Stream app to more
Xfinity Streaming App Drops Sound on Fire Stick - May 2026
Hi - The Xfinity Streaming App keeps dropping the sound when I'm streaming through my fire stick. It plays for about 16-18 minutes, then there's no sound. If I go out and back in, the sound is there again, but drops after 16-18 minutes. I've tried all kinds of troubleshooting. It only happens with t
Question
Thanks for trying the troubleshooting steps, @user_0q80jm. I understand that is frustrating when they don't get the service working again. We appreciate your help and want to get to the bottom of this! Please send us a direct message with your full n
hulu streaming not working from xfinity X1
Have Xi6 xfinity box and hulu app comes up fine but any video on demand gets an error P-DEV310. How can I fix this issue
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With Expert, on the odd numbered 4K RealTime channels, i get standard 5.1 PCM. If the source is an actual game, where the originating track is 5.1, I get sound in all 5.1 channels. But, if the source is the Fox Sports Promo loop, the 5.1 outpu
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
Thanks for posting on our community forums, user_oj4cjs. I'm sorry to hear about the TV connection. Is this the only device affected? Or is this happening with all of your devices?
Router
My internet won’t connect to the tv, what can I do? I reset my device and rebooted it, turned the Roku box device off and powered it back on and it just won’t connect. I don’t what the issue could be either the Wi-Fi box or the Roku box
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replace battery warning not resetting
I changed batteries in two of my door sensors. The low battery warning does not clear. On the base station, the battery reports as good but still the notification will not clear. I changed another one a week or so ago and it never acted this way. How do I reset the warning. The only questions I find
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Devices and Equipment
Thank you very much for reaching out to our team about setting that order up. If you are still experiencing issues setting that up I will be happy to assist you from here.
Set up cellular
I went to settings in my phone and looked to set up cellular. I did not see it. I need help
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New construction
Hello, I just bought a new construction home, and I need to get xfinity connection wired to my house. Can the new construction team help on this?
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Customer Service
Our team is always happy to assist. Was there anything else we could assist with currently?
Clear explanation of international travel fees on Sect plan
Within one of the 215 countries included in the Select plan, what specific phone activities will incur costs above my basic monthly fee for my plan? Again, assume I am i one of the covered countries, e.g., Portugal. --I can receive calls from anywhere over the roaming international network for free?
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On my Xi6 box, on the Expert Setting, odd numbered 4k channels are output as PCM 2.0, but can be upmixed, not 5.1 PCM.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
Thanks for giving me the opportunity to review your account. We confirmed that your issue has been resolved. I'm happy to hear that this worked for you. Please remember if you need anything else or if you have any other questions, feel free to author
missing episode of mystery road: orgin
We obtain Acorn TV through Comcast/XFinity. We have successfully watched many programs. One of the latest we have been trying to watch is Mystery Road: Origin. We have been able to watch Season 2, Episodes 1, 2 and 3. When we try to watch Episode 4, we instead see Episode 7 of Season 19 of Murdoch M
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Gigabit x10 serviceability check
Please reach out. Hoping to get this service at my homd
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Your Home Network
Can I get in on this as well?
Gigabit X10 10 Gbps Fiber Serviceability Request
I would like to request a Gigabit X10 serviceability review and site survey for my residential address. I am interested specifically in Xfinity Gigabit X10 symmetrical fiber-to-the-home service (up to 10 Gbps download and 10 Gbps upload), not the standard DOCSIS or X-Class 2 Gig service. Please subm
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@user_go47op, no need to call in! We'd be glad to help you with your backup battery request! When you are ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct mess
How to purchase the backup battery for my Xfinity Wi-Fi Pro
I’m just trying to figure out how to purchase the [Edited: “Inappropriate Language”] battery for the Xfinity Pro Wi-Fi
Question
Greetings, user_8vd004! Thanks for bringing this important issue to our attention regarding your iPhone 17 intermittent cellular connection issue. We appreciate you attempting to rectify this issue on your end with multiple eSIM replacements. Rest as
Xfinity Support
To whom it may concern and whom can find and resolve this issue that is very problematic and inconvenient: Subject: Ongoing cellular service issues on iPhone 17 – Multiple eSIM replacements already performed – Request for escalated review Hello Xfinity Mobile Support, I need escalated assistance wit
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None of these tiresome steps work . Same smart TV can access Hulu via Samsung Hulu App -- it is an Xfinity X1 app issue that neither Xfinity or Hulu seem know how to fix. Both parties should be able to perform network diagnostics to find the issue.
hulu streaming not working from xfinity X1
Have Xi6 xfinity box and hulu app comes up fine but any video on demand gets an error P-DEV310. How can I fix this issue
Question
None of these tiresome steps work . Same smart TV can access Hulu via Samsung Hulu App -- it is an Xfinity X1 app issue that neither Xfinity or Hulu seem know how to fix. Both parties should be able to perform network diagnostics to find the issue.
hulu streaming not working from xfinity X1
Have Xi6 xfinity box and hulu app comes up fine but any video on demand gets an error P-DEV310. How can I fix this issue
Question
None of these tiresome steps work . Same smart TV can access Hulu via Samsung Hulu App -- it is an Xfinity X1 app issue that neither Xfinity or Hulu seem know how to fix. Both parties should be able to perform network diagnostics to find the issue.
hulu streaming not working from xfinity X1
Have Xi6 xfinity box and hulu app comes up fine but any video on demand gets an error P-DEV310. How can I fix this issue
Question
Hello user_xn7fyy thanks so much for taking the time to reach out here on our Xfinity Forums! We are always open to customer feedback, and our recent changes to issuing refunds reflect this. Checks are only issued as a last resort, as they can take t
i would like my refund issued as a check
i don't want a card. i don't want to go 100 rounds with a chatbot and i don't know how to talk to a human at xfinity to get a physical check sent to me. thanks
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Same issue here: unwatchable it’s so blurry
user_80c03f
commented
6 hours ago
to the conversation:
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Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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