Xfinity Community Forum

@XfinityBenjaminM Thanks for the reply. Unfortunately, I had been there previously and tried every code available under "Hisense" and "Hisense-Roku" and none did what I wished. Hence my message above asking for a code that would work. FWIW: there

Ladd2

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5 hours ago

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X15 Remote and Hisense Amazon FireTV Control Codes

I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha

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If those channels are not available should the prices go down?

user_wwt3op

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5 hours ago

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Suddenly have to subscribe for Syfy, USA, E! channels?

Why can I no longer access multiple channels that I am paying for? They were available yesterday.

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WiFi not restarted after paying bi

Hi there, I paid my Comcast bill last night (I’m not a new customer; the bill was overdue due to a CC issue). The balance is now $0. The WiFi was supposed to start 5 minutes after paying the bill, but it’s been about 18 hours and it still is not restored. The Xfinity chat bot couldn’t help. Who else

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Customer Service

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Same issue: Google Search: Unusual traffic from my computer network. Have rebooted XFinity modem and still get Captcha prompt from Google???

user_nkxo74

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6 hours ago

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Unusual traffic from my computer network

We're getting the below message on one of my husband's laptops. I compared the IP address and it looks like it's being routed through New York and we don't live in New York. We are not using a VPN, the cache was cleared, and there are no extensions being used except AdBlock. How do we fix this issue

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Hello, @saswan13, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct

XfinityMarshante

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6 hours ago

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Transcript of chat

I was in a chat today (2026-01-02) and downloaded a copy of the chat, but only the first page appeared. I'd like to confirm what was promised in the chat. The reference number is 186733737291669414

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@XfinityOrlandoM Ok. DM sent.

user_yoi1xy

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6 hours ago

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Hitron CODA56 Activation issues and slow speed

I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter

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user_py47n0 Thanks for reaching out for help with the cable box being stuck on the welcome screen. We can certainly assist with getting this fixed for you. Can you send us a direct message with your full name, name of account holder (if differe

XfinityEricB

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6 hours ago

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No connections

Tv cable not connecting. It is stuck on welcome bienvendo bienvenue

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Xfinity Assistant doesn't help at all. I entered a chat with a member of "the chat team", and he said there is no way to recover the chat.

saswan13

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6 hours ago

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Transcript of chat

I was in a chat today (2026-01-02) and downloaded a copy of the chat, but only the first page appeared. I'd like to confirm what was promised in the chat. The reference number is 186733737291669414

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No connections

Tv cable not connecting. It is stuck on welcome bienvendo bienvenue

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X1

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The Xfinity Assistant was no help, but I spent another 30 minutes in the chat talking to someone who was from "the chat team". They told me there is no way to recover the chat. No one can find any record of the discounts I was offered, and the best I

saswan13

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6 hours ago

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Transcript of chat

I was in a chat today (2026-01-02) and downloaded a copy of the chat, but only the first page appeared. I'd like to confirm what was promised in the chat. The reference number is 186733737291669414

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@user_yoi1xy Let's take a deeper look at your account, to get started send me a direct message including your first and last name and complete service address Here's the detailed steps to direct message us: Click "Sign In" if nec

XfinityOrlandoM

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6 hours ago

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Hitron CODA56 Activation issues and slow speed

I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter

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@XfinityOrlandoM Both technicians who came out confirmed the cables and hardware are fine, and the issue is with the provisioning. They say there's nothing they can do, and I need to call customer care. Customer care runs a diagnostic, and says ever

user_yoi1xy

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6 hours ago

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Hitron CODA56 Activation issues and slow speed

I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter

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user_u1aaq0 You are right, thank you! I checked on my side, I thought at one point we had this in the App. I haven't had any other customers report this issue recently. Being able to manage your settings is important. While we figure out what c

XfinityKassie

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6 hours ago

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Concerned about XB8 firewall settings getting changed on reset

This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and

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NO DIAL TONE ON HOUSE PHONES

NO DIAL TONE ON HOUSE PHONES. WE HAVE A PACKAGE DEAL U-TUBE, INTERNET AND HOUSE PHONES. I AM HEARING IMPAIRED WITH A SERIOUS ILLNESS

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Home Phone Service & Equipment

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Please check your spam/junk folder. It's likely that if they are advising you, they sent the email, and it could be getting caught in either of these folders.

XfinityBenjaminM

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7 hours ago

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Escalation Request: Incentive Tracker Reissue Not Delivered

Hello Xfinity Support, This issue is stalled between Xfinity and Blackhawk due to a verification loop. Blackhawk is requesting the original reward email, which I no longer have. They have indicated that reissue requires confirmation from Xfinity. I am requesting that Xfinity directly confirm ownersh

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Arris inquiry

I see an Arris group inc as a device connected to my gateway. What is it? Do I remove it?

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Your Home Network

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I have a Davis weather station that is connected via ethernet. The new Xfinity gateway I got is not allowing me to connect to the weather station. I have manually entered the mac address into the gateway, but still no traffic. I have the weather stat

user_2bffc8

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7 hours ago

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2.4ghz Weather Station not able to link with xFI router.

I tried to hook up my 2.4mhz weather station to my xfinity router and kept getting a message that I had to get away from the router with my phone to get it into a 2.4ghz connection. I tried doing that but then my phone is too far away from the weather station to link the router information. I tried

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S23 phone is locked that cae say it unlocked

I have an s23 ultra that was purchased thru rexi resale (I was an xfinity employee then) so the device was always paid off, no past bill and the phone was activated over a year. Everything i call they say the phone is unlocked. I've visited stores, had 4 separate tickets created and the phone is sti

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Devices

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Ladd2 Hello! Thank you for reaching out to us here on our Community Forum. We suggest going here (https://www.xfinity.com/support/remotes) to locate available pairing codes.

XfinityBenjaminM

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7 hours ago

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X15 Remote and Hisense Amazon FireTV Control Codes

I recently purchased a 24" Hisense Amazon FireTV from Costco, Model 32A45NFC and am attempting to pair the X15 DVR remote to it. I have found two control codes under "Hisense" that control the volume and mute. I have also found two control codes under "Amazon FireTV" that will do the same. What I ha

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Sorry to hear that you're having trouble with your TV service. Have you already tried the troubleshooting steps through the Xfinity app/website to have the system run diagnostics? It can help clear most common errors with the equipment, or refer to a

XfinityThomasD

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7 hours ago

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Audio cutting out about every 10 or less minutes.

I am so disgustingly sick of Xfinity and Comcast as a whole. Audio cuts out practically every 10 minutes for 10 seconds. And it happens on every channel. It’s just another common event with this company. During the sprint thru fall, I can’t get wifi signal on my porch that is literally 15 feet from

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