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xfinity mobile disconnected my phone number of 20+ years
xfinity mobile disconnected my phone number of 20+ years as of yesterday and are claiming it was disconnected a year ago and wont recover it I moved from NOW mobile back to xfinity mobile so I could give them even more business by increasing my bill and buying a new phone, they disconnected my lifet
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Plan
Thanks for confirming, @user_u134y6. Let's check out your signal levels. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct message us: 1-Click "Sign In" if
Internet intermittently disconnecting
TV connection to internet will drop suddenly for a min or few mins, also seeing ping spikes when gaming
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This problem was fixed. My hardware was incorrectly provisioned as a C3000-100NAS, which is an older DOCSIS 3.0 modem, instead of the actual CM3000 modem that i have. It took a technician coming out and showing me what hardware they had associated wi
My Netgear CM3000 upload speed capped at 40 Mbps.
My Netgear CM3000 diagnostics show that the upstream OFDMA channel is successfully Locked at 36.2 MHz (Power: 43.3 dBmV), proving my modem hardware is fine. However, my upload speeds are still capped at 40 Mbps. This confirms my modem is stuck on a partial or legacy bootfile. Please have a Tier 2 ne
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Hi there, @user_02kybo. Please return to our direct messaging conversation, so we can continue to assist.
Need a return label to return apple watch
I am requesting a prepaid return label (UPS or FED X) to return Apple Watch and cancel service on it. I was misled into thinking it was free by 2 different associates and disappointed that I was lied to by both. Please send to [Edited: "Personal Information"]. the watch was delivered to STaples UPS
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I don’t want badges just help in solving problem with untrue charges for Apple Watch. Need to resolve this. Please connect me with supervisor so I can return watch and get charges off account.
Need a return label to return apple watch
I am requesting a prepaid return label (UPS or FED X) to return Apple Watch and cancel service on it. I was misled into thinking it was free by 2 different associates and disappointed that I was lied to by both. Please send to [Edited: "Personal Information"]. the watch was delivered to STaples UPS
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Greetings, @user_3r69nd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this chat interaction. You have definitely come to the right place for assistan
Chat refund offer not being honored
I chatted with a rep who was going to refund a billing error but that part of the chat is entirely gone on my end. I need this investigated and handled
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I cannot find direct message you said were sending. Please send to [EDITED: Private information] at [EDITED: Private information] ASAP. I need help resolving this matter as I was told free and can’t afford charges.
Need a return label to return apple watch
I am requesting a prepaid return label (UPS or FED X) to return Apple Watch and cancel service on it. I was misled into thinking it was free by 2 different associates and disappointed that I was lied to by both. Please send to [Edited: "Personal Information"]. the watch was delivered to STaples UPS
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Chat refund offer not being honored
I chatted with a rep who was going to refund a billing error but that part of the chat is entirely gone on my end. I need this investigated and handled
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Billing
Upstream OFDMA Channel 2 is failing to lock
A residential technician came out and verified that my inside wiring passes all static tests. However, my Netgear CM3000 is experiencing severe intermittent upload-only packet loss. My signal logs show my downstream is perfect, but my Upstream OFDMA Channel 2 is failing to lock (0 Hz / 0 dBmV), and
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Your Home Network
user_k5om3i Hi there! You reached the perfect team to help out with the account change. Thank you for creating the post for us on our Xfinity Forums. I am happy to help out. Since this is specific to your account I would like to keep your details pri
Name Change on account
Hi, My last name changed and I would like to update it on my account. How do I go about doing that? I would like to do it online and not at a store.
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Name Change on account
Hi, My last name changed and I would like to update it on my account. How do I go about doing that? I would like to do it online and not at a store.
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Sign-In and Account Management
MDV BOX NEEDED
Recurring Internet and Cable Outages — Technician-Identified Building Infrastructure Issue Requiring Construction Escalation I need help escalating a recurring Xfinity service issue at my condominium building. This has been an ongoing problem, and repeated outages are significantly affecting my abil
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Customer Service
cannot send email
For the last three days, I have been unable to send or respond to emails from either my Mac laptop or my Android phone. Emails are still being received on both devices. Please advise! Thanks.
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Thank you for those details. I can just imagine the frustration behind TV programs cutting in and out. I'm curious if this is happening on multiple devices, or just the flex box. Here are a few questions that will help narrow down the source of the i
DVR recording audio drops in and out on TV Box
DVR recording audio drops in and out on TV Box. My cable box updates and restarts daily. We do not experience audio issues while watching live shows or on demand shows. Audio only drops in and out while watching DVR recordings. I downloaded Xfinity streaming APP to my cell phone, watched same record
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user_waqgca If you're being billed for both services, I would recommend you reach out to Xfinity Mobile directly 888-936-4968 to clear everything up.
I downgraded to xfinity now mobile. But I'm getting billed for xfinity mobile
I downgraded to now mobile and I'm getting billed for both services now
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user_r9074g I would like to take a closer look at your account to see how I can help. To get started, please send a direct message with your name and address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Di
Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.
Above statement says it all. None of the devices on my home wifi have any of the live channels on the Xfinity stream app. It has been like that for quite some time.
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... Arris S33 modem ... "UCD invalid or channel unusable" errors ... sync failure ... If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you can't find the problem or you'd rather have Comcast/Xfinity take care o
BruceW
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UCD invalid or channel unusable
I have an Arris S33 modem and for several months now, i have to reset my modem almost daily. The connection speed often drops significant or drops entirely. the event log has many "UCD invalid or channel unusable" errors. recently the date of the event stated 1969 and sync failure . See screenshot b
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