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Hello user_jskrd3 it sounds like your voice remote isn't paired with the X1 cable box. There are a few simple steps to get this all going for you, and we'll leave these and associated Xfinity articles below. Let us know if these steps work for you! �
Tv remote
I can’t get the tv remote to turn the tv On or off. Also, volume doesn’t work. Just went to my local Xfinity store and got a new remote. It doesn’t work either. I tried the reset feature and when it came back on no improvement.
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Stable, robust and low-latency user-owned modem for 300/40 Mbps service ?
Hello, I'm looking to get a new low-latency and stable modem for my 300/40 Mbps service - and the key property of the modem I'm looking for is rock-solid stability with Xfinity's service, where I don't have to periodically reboot it or otherwise deal with it. Especially with my plan having no data c
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Your Home Network
Deceptichuck, Hi there! Thanks for taking the time out of your Thursday to reach out. I can certainly understand why that would be alarming and frustrating. A bill increasing by $10 each month up to $100 definitely needs a clear explanation, and you
Bill increase
I have watched my mobile bill hike up $10 each new month whereas now it’s $100???? I am appalled at each time I reach out it’s just a bandaid to get me off the phone. No resolution
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@user_vkqlkh, thanks for taking the time to post on our Xfinity Communities Forum page. I'd like to do everything I can to help with the issues you've had in returning the iPhone 17e. Please send a direct message including your full name and service
Terrible company!
The Xfinity reps do absolutely nothing but lie! So I upgraded my line to a 17 E and after careful research, yes I should have done this first, but I was moving too fast, I called in and wanted to cancel. The rep said I could not cancel, but I would have to get the phone and activate it and then call
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Tv remote
I can’t get the tv remote to turn the tv On or off. Also, volume doesn’t work. Just went to my local Xfinity store and got a new remote. It doesn’t work either. I tried the reset feature and when it came back on no improvement.
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X1
Bill increase
I have watched my mobile bill hike up $10 each new month whereas now it’s $100???? I am appalled at each time I reach out it’s just a bandaid to get me off the phone. No resolution
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Billing
Hi @algol. I wanted to circle back here to confirm that your issue was resolved. If you need anything else, please let us know.
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level s
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@user_vawfbd You've reached the right place for assistance with this type of concern. May I please ask that you send us a direct message with your full name and service address to get started? Make sure you are signed in here in the Xfinity
Location and moving of cable lines
I am the property agent for a commercial property in Juno Beach FL. The property next door in under development and has found some cable lines going from their property to ours. We need those lines moved ASAP and I trying desperately to get connected to the right people. Please help.
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file a complaint
Last year I acquired a iPhone 17 from Xfinity and traded in my Samsung S22+ for a 500 credit. But I did not receive the monthly trade in credit yet. I tried many many times to contact Xfinity and ECM0020062105 ticket said it was solved and closed but I called back the accounting team and still did n
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Plan
There are several TV series that have shifted to channels that require a change in the subscription at an increased cost, or now only available to buy on a cost per show or season. Our monthly xfinity bill is already high, new subscriptions and perio
When will ION be back?
For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.
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Concern moved here to the Home Networking help section.
Devices drop signal
I have a couple cameras and printers that drop WiFi signal constantly. I have to restart them and then they immediately pick the signal back up but it’s only for like 1 day then it’s dropped again. Very frustrating. Also live sporting events will occasionally buffer. Have tried several times to get
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Ended up picking a Gateway as after multiple attempts my CM3000 was not getting over 1400 down and 40 up speeds. Provided Gateway synced at 2000 down and 250 up with periodic drops to ~1200/250. Using it in a bridge mode.
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level s
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Peacock is not available on xfinity where I'm located, The series I'm interested in is now available either at a cost per show/season on xfinity, or on Amazon Prime with a subscription. It used to be included in our xfinity package.
When will ION be back?
For the last week or so, I get an error message when trying to play recorded shows from the ION channel, saying something along the lines of Xfinity is no longer allowed to stream ION, and the same thing happens when I try to live stream any ION show.
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YW @XfinityPeterH !
Upgraded plan and now I have no service
I upgraded to 1gb plan and now I have no internet connection. modem light is white. three green lights on black box on wall. not sure what to do since the chat assistant also isn’t responding.
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PEACOCK
ON MY BILL DUE ON 4/28/26 I WAS CHARGED $10.99 FOR PEACOCK, I AM A DIAMOND CUSTOMER, PEACOCK IS FREE TO ME, PLEASE CREDIT MY ACCOUNT $10.99, THANK YOU, DENNIS PAUL.
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Xfinity Stream Website
Hello @mc2260 and thank you for reaching out on our Xfinity Community forums with your concerns. We’d be happy to take a look at your billing and review the account balance together. Our goal is to help you find the best next steps moving for
Account Problem-Awful service
We have been w xfinity for close to 17 years. We got behind on our bill due to spouse being out of work. Last Sat-4/4 I chatted w agent whom I asked if it was ok to change my payment arrangements to 4/8. He said yes and supposedly changed it. I confirmed the card he set it up and confirmed that my s
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@user_8507bc, Hi there! Thanks for taking the time out of your Thursday to reach out. That’s really frustrating. Daily multi‑hour interruptions, especially at that price point, definitely aren’t okay. I’m also sorry to learn about t
Horrible service
We have an outage of 3 hours in a daily basis, a technician came home and said that he won't enter as he had no technical knowledge and said your Internet will be back when it's back. I am paying a $170 just for Internet . This is a scam
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I purchased at ABC Warehouse a Antenna and hooked it up to my TV and I was able to get my local stations. Antenna was $12.00.
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Scripps dispute
Since we are no longer receiving CBS, I would consider this a good reason to leave Comcast. The 3 basic networks should be guaranteed above all else! We are long time customers and pay way too much for this kind of disruption. This seems to have little to do with tue price we pay and everything to d
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