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@user_zbr9ee I appreciate you sending the direct message with the requested information, and will follow up with you there to continue with the account review.
Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.
Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl
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Xumo box
Tv was working fine at my new house. Now the screen is stuck on the settings page. Even when I press the home button. [Edited: "Personal Information"]
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Flex
@XfinityJanelle Yes the problem stopped for a few days but is now back. This has been consistent as it will go on and off for days in cycles.
10-second latency spikes to Riot Games (Valorant) - routing issue at Independence, MO node
Hello Xfinity Support, I have an open ticket regarding latency spikes I'm experiencing while playing VALORANT. The spikes last under one second, reach 90-250ms, and occur exactly every 10 seconds. I've done extensive troubleshooting: Ran PingPlotter traces to Riot's servers Confirmed my home network
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user_hx7tp9 Text notifications are not always supported by all providers. Have you, by chance, checked to see if we are listed as a provider that supports your bank's text option? If not, they should also offer different verification options on their
Certain text messages/phone numbers are not coming through
Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end
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I see. I will reach out to the support. Thanks.
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
user_3emnm2 thank you for clarifying that for us, has this been on ongoing issue since the account creation or did this just recently occur with your existing account?
Restricted Section
My billing information is inaccessible to me because the app is misidentifying me as a a secondary user even though I'm the only user on the account.
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@user_vjdtv8 I'm sorry it wont be my name, you would need to type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
Thanks again for working with our team to resolve the account. If anything changes in the future, please keep us in mind to provide service for your home once more. Feel free to create a new post if anything else comes to mind as well.
Cancel Service
Hello, I would like to cancel my xfinity service. I don't see an option in my forum settings to DM Xfinity but I would like to DM with my service address for cancellation. Thanks
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yes, I was able to find it. But when I tried to start a convo with your user name, I didn't see your account
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
user_nro597 Good day, and thank you for reaching out to us over our Xfinity Community Forums. We are sorry to hear about your most recent experience with us. Our team would be more than happy to review your account to see what possible options may be
You lost me today, Xfinity
After 4 days of relentlessly trying to get my issues figures out and fixed, and dealing with numerous chats, bots, texts, emails, etc., I tried to deal with my issues in person at the Bolingbrook, IL Xfinity physical store. That was a mistake. But first, to the beginning of my issues. And by the way
Question
@user_zbr9ee I appreciate you taking the time to follow up, and to continue with the promotion review I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full n
Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.
Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl
Question
Hello, Thank you for your reply. I appreciate the information you've provided. Per the information you shared, are there promotions running currently that could lower my bill and restore it to the previous monthly amount? Please advise. Than
Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.
Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl
Question
Thanks for the detailed info, u/sylvaing. That’s super helpful. I can definitely see how frustrating that is, especially since it worked normally before. I’m going to check your current upstream profile and make sure your modem is fully p
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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Is anyone at Xfinity trying to solve this problem? Why no updates?
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
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OctaviaScratch thank you for using the Xfinity Community Forums page to reach out and inform us of the service lines being cut. Let's see what we can do to address this issue together. Please send us a direct message with your full name and c
Service Lines feeding Xfinity service box cut
I have just transferred existing service to a new address. Service at the new address is active, but my modem can't establish a connection. When checking around outside the house, I noticed that most coaxial cables have been cut before moving in, the Xfinity service box was open, and the line from t
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You lost me today, Xfinity
After 4 days of relentlessly trying to get my issues figures out and fixed, and dealing with numerous chats, bots, texts, emails, etc., I tried to deal with my issues in person at the Bolingbrook, IL Xfinity physical store. That was a mistake. But first, to the beginning of my issues. And by the way
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Customer Service
I'm sorry, @user_vjdtv8 for the inconvience. Are you currently signed in? You would need to click the "Direct Message” icon (upper right corner of this page).
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
Your name didn't show up in the direct message
How to request service for a newly constructed apartment?
As the tile says. I could not find my new address on your Xfinity Moving website There is no information about this issue and where is the customer service phone number with live agents?
Question
Thank you for allowing us to help with your rate concerns, user_9etucp. I'm glad we were able to find an offer that worked for your needs. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day.&nbs
XfinityDilary
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Talk to agent about price increase
I'd like to speak to an agent about the recently increased cost of Xfinity billing following a promotion ending on my account. While I used to be able to manage these bills, I'm struggling with the higher cost and may need to look elsewhere for service. Could someone assist with taking a look at any
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