Xfinity Community Forum

I’m so sorry for your loss, and I truly appreciate you reaching out to let us know what’s going on @user_rpierx. I understand how important it is to get your services in your name and to get support when something in the home isn’t

XfinityAldrik

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12 hours ago

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Husband is deceased. How do I get my account in my name?

I was informed that because my Xfinity bill is in my husband's name, who is now deceased, that nothing could be done. How do I get the support I need for a tech to come to my home and determine what the problem is?

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Hi there, @user_epl89a ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm sorry to hear that you were not provided with the correct information. Please be assured you re

XfinityRichard

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12 hours ago

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Formal Complaint Regarding Misinterpretation of Promotion

I am writing to formally document and dispute a serious issue regarding my recent switch from Verizon to Xfinity Mobile, which was completed based on information that was later proven to be inaccurate. Prior to switching, I spoke directly with an Xfinity Mobile customer service representative by pho

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Formal Complaint Regarding Misinterpretation of Promotion

I am writing to formally document and dispute a serious issue regarding my recent switch from Verizon to Xfinity Mobile, which was completed based on information that was later proven to be inaccurate. Prior to switching, I spoke directly with an Xfinity Mobile customer service representative by pho

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Customer Service

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change plan

I want to delete my HBO Max from my package

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Customer Service

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How to reset IMAP password? I am sick to death of this pop-up box that I have to click out of every three seconds for the past two weeks.

chowchow2

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12 hours ago

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IMAP password

How to find IMAP password for Comcast

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Now Prepaid

I received my self install kit, but when I tried to self install I realized my home does not have a cable wall outlet. How do I get a cable wall outlet installed?

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Customer Service

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Thanks for posting on our community forums, Knreindel5. We're sorry to hear you'd like to cancel, but we can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

XfinityDilary

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12 hours ago

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Internet canceling

I want to cancel my Internet and need help doing that. I’ve switched to a different company and would like to cancel it online.

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@user_n66x5k Sorry to see you're having troubles with one specific channel on both cable boxes. What troubleshooting steps have you performed from your end? Do you have SAP enabled by chance? If so try disabling it and seeing if the sound issue is st

XfinityBradM

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12 hours ago

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No sound on abc on two tvs

I have two basic cable boxes and both TVs have no sound just on ABC

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user_dm0u5v OK, I am happy to see what is actually available for your account. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your m

XfinityVictor

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12 hours ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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I Need Help Please, The problem has not yet been resolved, the credit and payments have not been added to my account and new address, and I am being threatened with service disconnection if I don't pay.

user_jbbirv

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12 hours ago

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The credit was not applied to my new account.

I have submitted several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my new residence on May 30, 2025, but these amounts have not been applied to my new account, an

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user_1sbru9 MY team can look into your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar

XfinityShawn

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12 hours ago

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Follow-Up on Case #[Edited] – No Email Received

Hello, I am following up regarding Case #[Edited: "Personal Information"]. During my previous chat with Xfinity support, I was advised multiple times that I would receive an email update within 24 hours after the case notes were updated. As of now, more than 24 hours have passed, and I have not rece

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user_vy2ofh You have detailed a certainly unpleasant sequence of interaction after calling in and working with our Customer Service teammates over the phone. I know that we have been working with you in a direct message through the forum on our end a

XfinityMarcus

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12 hours ago

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Unfair Billing Practice Via Xfinity Agent on Phone - Unexpected Fee Increase

I will make this simple, even thou it took one hour and 45 minutes of my day away on phone calls. I called Xfinity and was connected with a rep. I explained my "IN Contract" bill had increased a lot for me. I knew there was some excuse as to why this could happen, because no one can read the 100 pag

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Xfinity mobile bill increased without prior notice

I was with Xfinity internet service and mobile service since 3 years. Disconnected my internet service on December 2025. Before disconnecting internet service, I had called customer service and asked that, there should not be any increase in mobile bill and they confirmed and disconnected internet s

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Billing

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Same here... Anyone have a workaround?

user_v10qk0

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13 hours ago

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XB10 in Bridge Mode with an Asus RT-BE96U Router

Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m

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Husband is deceased. How do I get my account in my name?

I was informed that because my Xfinity bill is in my husband's name, who is now deceased, that nothing could be done. How do I get the support I need for a tech to come to my home and determine what the problem is?

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Billing

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I have the same problem. We have a smart TV so I just started going directly into Disney+ after powering down the Xfinity box. Works like a charm, never hangs up!

user_aumhbi

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13 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Multiple tvs

We have an Xfinity XIONE – SC box. Does that power multiple TVs? We have another one.

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X1

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The offer says I am invited to the "You're invited to our newest all-in internet plans". The statement is rather all encompassing. I go to the web and there are multiple plans including the 1 Gig plan. I feel like this chat is going nowh

user_dm0u5v

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13 hours ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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Hello user_10yk8g thanks so much for taking the time to reach out on our Xfinity Forums! Have you been contacted yet about this cable box concern?

XfinityAlfonso

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13 hours ago

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cable box

was suppose to get a call regarding a cable box and have not

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My incentive was supposedly sent December 5th 2025, but I never received it and I called and was told it takes 90 days from the day you got your service and on the website the date isn't 90 days, where is my 200 visa gift card

user_khki4n

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13 hours ago

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200 gift card

I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?

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