Xfinity Community Forum

Hello user_nqqqf4 are you attempting to connect your X1 cable box to a home projector?

XfinityAlfonso

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7 hours ago

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Adding a projector

I need a person. T monile will give me s person. I need to speak with someone. I’m trying to set up a projector

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Increase payment

Why did my payment increase?

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Customer Service

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@XfinityRay I posted a reply, but there is a purple "Private" on the reply that I cannot figure out.

user_l2c9a

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7 hours ago

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myrouter.io vs 10.0.0.1 for XB8 modem

looks like the cert on the modem is hard coded for myrouter.io. As a result, I get hundreds of error windows on my windows PC in the morning because the cert isn't trusted, and something on windows is trying to access 10.0.0.1. When I go to 10.0.0.1 in my browser, I get the untrusted cert warning. I

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Thank you for reaching out about that billing question on your account. Though we cannot contact you by email, we can assist you from here. In order for me to look into that I will have to ask you to send me a direct message with the full name and co

XfinityJohnG

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7 hours ago

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Billed after account cancellation / Unable to log in to My Account

I canceled all of my Xfinity services recently, but I am still receiving new bills. Furthermore, when I try to log in to My Account to check the details, my account appears to be locked or disabled, and I cannot access any billing history or settings. Could an official Xfinity representative please

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Thank you for reply. I even called Corprate office and they there is nothing they can do. Like it or leave it. This is after 40 years loyality. 6 years of paying $40-50 a month for a land line that I never used and countles spam calls.

user_pw5t2s

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7 hours ago

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5-year offer plan, after my municipal provider got acquired by Xfinity.

Hello, I was a happy customer of the San Bruno, CA municipal Internet provider for 10 years, paying $40 per month. Last year, Xfinity acquired my provider, and I was automatically switched to Xfinity while keeping the same $40 rate. Now I see the "$40 fixed for 5 years" offer advertised on the Xfini

Question

Hello @user_22y3ko, I really hate to hear about your mobile phone concerns. I will be more than happy to assist. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to X

XfinityDuron

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7 hours ago

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Trade in credit issue

Traded in iPhone back in November of 2025 and never received trade in credit of $600 that was promised have called customer service multiple times and always promised that it was being fixed or someone will follow back up and it never happens. The phone now has less the 600 due to be paid off and I’

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$200 Xfinity Mobile prepaid Mastercard being declined

I received and activated my $200 Xfinity Mobile Virtual Prepaid Mastercard, and the card shows a $200 balance. However, my transaction is being declined at retail checkouts. It asks to input a pin number before it can complete the purchase. I need help getting the prepaid card working.

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Getting Started

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I am not being allowed to click on the Reward. I get "Member Favorite - All Gone." How in blazes does that happen?

user_b92e42

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8 hours ago

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Batman movie reward

Why am I, a Diamond member, not being allowed to add "Batman" from my Rewards?

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Tv error after new modem

Getting an error, sorry, we are having some trouble. Keeps telling me to restart and won't restart

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Channels and Programming

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purely ranting: so the people I called today also said there was no history of cancellation but services were formally stopped at end of September (odd, not what I was told). Not my fault that there's no option to conduct and properly document cancel

user_mt2qfl

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8 hours ago

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lied to by billing and cancellation department in 2022, found out via a collection letter in 2026

I cancelled xfinity in aug 2022 by calling them, as one does (because they did not leave this function on their web platform, how convenient. the people I called today said they saw no record of cancellation, how convenient). My lease ended that month, and I had actually moved out 2 months before th

Question

I am sure that is frustrating for you. Is there an Xfinity store anywhere near you? If so, you can switch it out in person. If not, we will need to get one shipped.

XfinityJeffB

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8 hours ago

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Internet Speeds upgraded to 1 gig up and 1 gig down, shipped a new XB10 with the wrong power adapter

I received and email stating that my internet service was upgraded on 8/5/26. It had a link to order a new XB10 modem which I did and I received it a few days later but it had the wrong power adapter in the sealed box. I called and was told to visit the nearest store to have it replaced that they ha

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Change my account email address - Verification does not arrive.

I need to change my account email address. The verification code never arrives. Ever. I have tried so many times and NOTHING. And getting help from $FINITY? Impossible. Stupid AI support does not ever understand my question. Should I just give up on ever having communication of any sort? never again

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Email

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That is simply amazing, I'm glad you were able to have your issues resolved. Is there anything else I can do to help at this time?

XfinityDuron

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8 hours ago

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paying off device after deactivated mobile service

I have been to two stores that have told me they can't help me with paying off the device because my line is deactivated. I am also unable to pay the device off through the app or online because "my line is deactivated". The store told me to call the 1800 line to do it. I have been on the phone with

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How to debug skyrocketing monthly data usage?

I am trying to figure out why my monthly data usage suddenly jumped by 6X last month, and is continuing through this month. My average monthly usage Oct 2025 - Jul 2026 was 395 GB. August 2026 it jumped to 2,356 GB. It has continued at that rate through September. What tools are there to help me fig

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Your Home Network

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user_6a2ed6 Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

XfinityVictor

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8 hours ago

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add roommates name to Xfinity mail

how can I add my room mates name to my Xfinity mail?

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@XfinityJeff Thankyou, after following these steps, I had everything taken care of less than 24 hours later.

user_m21dhh

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8 hours ago

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paying off device after deactivated mobile service

I have been to two stores that have told me they can't help me with paying off the device because my line is deactivated. I am also unable to pay the device off through the app or online because "my line is deactivated". The store told me to call the 1800 line to do it. I have been on the phone with

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Cancel Internet Service

I have moved away from my San Jose service address and I no longer need my Xfinity Internet service. I am currently in Los Angeles and I am unable to make a phone call. I would like to cancel my Internet service effective September 24, 2026. I currently do not have access to the Xfinity equipment at

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Customer Service

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lied to by billing and cancellation department in 2022, found out via a collection letter in 2026

I cancelled xfinity in aug 2022 by calling them, as one does (because they did not leave this function on their web platform, how convenient. the people I called today said they saw no record of cancellation, how convenient). My lease ended that month, and I had actually moved out 2 months before th

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Billing

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I received an identical power cord to my existing XB8 modem. It is a different end and the wrong wattage for the XB10.

user_v1nzgq

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8 hours ago

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Internet Speeds upgraded to 1 gig up and 1 gig down, shipped a new XB10 with the wrong power adapter

I received and email stating that my internet service was upgraded on 8/5/26. It had a link to order a new XB10 modem which I did and I received it a few days later but it had the wrong power adapter in the sealed box. I called and was told to visit the nearest store to have it replaced that they ha

Question

Hey @user_19us3e, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account and see what changes and options we have available. Please send a direct message by clicking the ch

XfinityDemitrius

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8 hours ago

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How do I cancel?

I need to cancel my service. Please provide instructions.

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