Xfinity Community Forum

First. Is this a new service install or an existing one / new move-in ?

EG

commented

2 hours ago

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Wifi

Box won’t turn white keeps blinking orange

Question

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

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Billing

Monthly payments are too high

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U

Lowest price for home internet, answer please!

user_7tzkgg

commented

2 hours ago

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Xfinity

Lowest price for home interne

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Customer Service

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user_se05pm Are you seeing any past recordings in the DVR or Recordings section of the Xfinity Stream app?

XfinityChristy

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3 hours ago

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We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not

Question

U

Or does not record on demand either.

user_se05pm

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3 hours ago

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Forum

We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not

Question

MrVXT, Thanks for reaching out. I can certainly understand how frustrating it is to successfully sign in only to be met with an Error 10A message afterward. You've come to the right team of experts to help over social media. As a next step, I'd recom

XfinityGabriel

commented

3 hours ago

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Email access is failing on current versions of both Firefox and Chrome on my PC

After I successfully login I'm getting "Please Try Again Shortly Something Went Wrong - Error 10A"

Question

U

Never has been any error. Just says recording is set but then no 3 dots in the guide and not in schedule lid recording so doesn’t t record. Cannot play on demand either.

user_se05pm

replied

3 hours ago

to the conversation:

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U

Forum

We have Xumo boxes on both our TVs. We were able to record programs on the Xfinity app before 9/2. Now nothing records at all even series. Says recording is set but nothing records and 3 dots not on show and nothing scheduled. Technician came out- changed the x1 box and Zumo boxes and still did not

Question

D

Cancel Service

I want to cancel my Xfinity Internet service and would like to complete the cancellation in writing rather than by phone. Please assist me through Direct Message

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Customer Service

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@user_tj972i Thanks for reaching out to us. We do apologize for any inconvenience you're experiencing with your residential services. I see @EG provided you with great information to check on your services. Since it's been a couple of days s

XfinityOrlandoM

commented

3 hours ago

to the conversation:

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Technician

My tvs and home security going out

Question

Hi there and welcome to Comcast! Sorry to hear that your Wi-Fi is not working. Are you still seeing the orange light blinking?

XfinityRoberto

commented

3 hours ago

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Wifi issues

My Wifi stopped working. There is orange light blinking on the device. Please help

Question

@user_8p4e6k Thank you for reaching out, Is this a credit balance on a closed account?

XfinityDena

commented

3 hours ago

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Where is my credit?

I would like to request my credit to be sent. It’s been over 2 years????

Question

This may be related to this stupid "Norton Safe Web" [Edited: "Inappropriate Language"]. Something about SSLKEYLOG file IIRC

MrVXT

commented

3 hours ago

to the conversation:

0

Email access is failing on current versions of both Firefox and Chrome on my PC

After I successfully login I'm getting "Please Try Again Shortly Something Went Wrong - Error 10A"

Question

user_iy6rld Hello! We are sorry to hear about the experience you are having. We'll be happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if necessary

XfinityBenjaminM

commented

3 hours ago

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Refund - Worst Customer Service Ever

Timeline: July 30th account debited for my last months of services through 08/21/2026. called on August 9th to cancel my service with an effective date of 08/21/2026. August 29th I see a pending charge on my bank account for services through September which I had clearly already cancelled. call Xfin

Question

Email access is failing on current versions of both Firefox and Chrome on my PC

After I successfully login I'm getting "Please Try Again Shortly Something Went Wrong - Error 10A"

Question

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Customer Service

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user_gr3ej1 Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry to hear you've had that experience. I can understand how frustrating it would be if your bill increased unexpectedly or if you felt your concerns weren

XfinityChristy

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3 hours ago

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Lies from representatives

This company constantly lies to you and increases your bill, customer service is terrible, if you have other options I would not use this service

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A

gigabit pro / x10

Interested in Gigabit Pro eligibility at my address in Sharon, NH

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Customer Service

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Refund - Worst Customer Service Ever

Timeline: July 30th account debited for my last months of services through 08/21/2026. called on August 9th to cancel my service with an effective date of 08/21/2026. August 29th I see a pending charge on my bank account for services through September which I had clearly already cancelled. call Xfin

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Billing

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Lies from representatives

This company constantly lies to you and increases your bill, customer service is terrible, if you have other options I would not use this service

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Customer Service

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Internet upgrade

How long will Xfinity keep interrupting my internet service to perform an upgrade? This is the second week of interruption. I just want to know, on average how many days/weeks/months this will be.

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Email

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