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Missing Peacock Reward Tile & Activation Error (Platinum Member)
Hello, I am an Xfinity Platinum Rewards member. I missed the original 90-day window to activate the Peacock Premium reward, and the tile has completely disappeared from my Rewards Dashboard. I have checked the standard activation link (which says my account is "not eligible") and I have tried using
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Sign-In and Account Management
user_1oqllu good evening. If you have the Xfinity App, you can view the devices connected to your network. Both wired and wireless. To view connected devices on the Xfinity app, follow these steps: Sign in to the Xfinity app with your Xfinity
list of devices with connection type wired
How can I get a list of devices connected to my wired xfinity network
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Unlinking Peacock Account
Previous had Xfinity Service that had Peacock Access, added a new line with Peacock Access included and cancelled old line. Now when I go to associate the peacock account with xfinity it says its already been activated, but I have no access to peacock services. Please let me know what needs to be do
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Sign-In and Account Management
Lack of transparency/dishonesty
Hi, I’ve been an Xfinity for several years now. I started with their mobile service in March this year, also buying iPhone 17 pro max with their package. Xfinity withheld vital information from me at the time of my purchase and I would like to dispute this or take it as far as filing a lawsuit for l
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Plan
My apps not working
I started up a new account with Xfinity but it’s not showing on the Xfinity app. I’m trying to set my cameras up and have all my features back but all I’m running into is a “no longer with Xfinity” prompt
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Xfinity App
When I go to the Apps on my TV, YouTube is there. However, the SUNDAY TICKET is not there.
NFL SUNDAY TICKET
Ordered the NFL Sunday Tickrt today. Received a confirmation email that I’ve been charged the $240. It appears to be active on my smartphone but not on my tv. What do I need to do?
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I replied to this question a couple of hours ago, but posted a couple photos, which apparently marks the replies as private until moderators have a chance to review them. Sorry about that.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Upgrade device
My iPhone preorder was canceled because Xfinity couldn’t verify my identity. I completed the ID verification, but the order was still canceled. Can you check why the identity verification failed and help me place the order again?
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Devices
@Froztt My team can help you with your mobile, and ticket concerns today. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support". As you ty
DPP Approval Disappeared After Xfinity Required Mobile Activation.... $0 Financing, Failed Credit Link, Misrouted Ticket
I need assistance from Xfinity Digital Care with a Mobile DPP/credit-screening problem that has not been resolved through phone, chat, retail store, or the existing ECM ticket process. I was previously shown approved Device Payment Plan financing and an available financing amount for an iPhone purch
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Where can I see my tracking
Haven’t got tracking for the equipment to arrive thought it’s say 3 pm today
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Customer Service
It’s an ongoing issue that has been happening for a month now. If you look back, I created a thread about one month ago about it. And many others have started new threads too. A lot of employees have no idea what we are talking about, some claim that
MANUAL RECORDING GONE
I used to be able to set a specific day/channel/time and duration by going to the guide, selecting the channel from the first column, and getting a RECORD option. You’d scroll the date and time set a recording.. Now that feature no longer seems to be available. Is this something you’re seeing too? T
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No. It just doesn’t appear.
NFL SUNDAY TICKET
Ordered the NFL Sunday Tickrt today. Received a confirmation email that I’ve been charged the $240. It appears to be active on my smartphone but not on my tv. What do I need to do?
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Moved to new address
Moved to a new address. Xfinity says service is pending activation on my end at the new address. It’s an old house and the only coax cable is in a bedroom, and it won’t connect or activate after trying multiple times. I’d like to figure out the problem but also have the modem in a different room.
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Your Home Network
Hello @user_mfonn5 thank you for taking the time to reach out on our community forum. You should still be able to turn on push notifications. Are you trying to turn them on for a specific camera or doorbell?
Xfinity home push notification app
This app no longer supports push notifications, which is stupid because that is the main point of having the app. Please fix it, or I'll definitely leave Xfinity entirely, including internet and phones. That's not even talking about customer service, which is the worst. Is sad because I've had a lon
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Mo3zizSh thank you for using the Xfinity Community Forums page to reach out today. I can see that you had an appointment scheduled for today that was missed. Let's see what happened that caused this appointment not to be met, we definitely want to en
Technician appointment due today but no one showed up.
Hello, I called customer service today for a technician appointment to activate my internet, besides earlier complication, the customer service representative assured me that an appointment was made for me today, and I shall expect a call between 1-3 PM EST, however no one called or even messaged me
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Sorry that your call dropped after spending hours on the phone, but I can absolutely help you finish your new iPhone activation @user_ekq7m9. To help get this sorted out, are you still experiencing the issue where calls won't go through?
New iPhone activation and new number needs to be completed.
I spent hours on the phone to Xfinity and during the process of getting a new number for new phone the call dropped and my phone won’t work only texting. Help finish set up now!
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user_ly1rwi Thank you so much for stopping in for help with the recent interruptions in your area and receiving credits. We never want a customer to pay for time they can not use services due to an interruption and you do not need to wait around for
Repeated Internet Outages – Request for Account Review and Escalation
I am requesting a formal review of the repeated Internet service interruptions affecting my account. I work from home and reliable Internet service is essential for my employment. Over approximately the last month, I have experienced multiple interruptions, several lasting approximately 3–4 hours or
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Hi user_bs8m4r, thanks for reaching out here on the forums! You should be able to resolve this through the X1 settings by performing the following steps:1. Press the Xfinity button on your remote control.2. Navigate to Settings (Gear icon).3. Select
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Purchases
We had a new box installed and lost our purchases. Can you link them to our new box please?
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