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Hey @Iamjose , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the messages you received. I would be more than happy to offer my assistance. It is
bill problems and others
I have internet service through Xfinity, as well as mobile phone service for two lines. For the past couple of years, I have been paying my Xfinity internet bill using my UHCard. This month (October), my statement—which usually appears around the 7th—did not show up on time. I spoke with customer se
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@user_nbvbgj Congrats on your move to your new home! I'm sorry to hear your account wasn't transferred correctly. We can certainly check and help you with your Peacock concerns. Are you seeing error message or error codes when you try to lo into Peac
Service
The rep we spoke with didnt transfer our service, he canceled one and started a new one. This then canceled Peacock, how do I get the subscription back
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user_ise9hj Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address. Click "Sign In" if neces
Cancelled and now being charged again
I cancelled my service on October 1st and paid my full final active cycle on October 3rd. The system generated an incorrect November bill, won't let me disable Autopay, and standard agents are refusing to help. Please manually switch my Autopay to OFF and remove bill.
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Guide Sluggish with Xi6-T
I have the Wireless Xi6-T box which seems better than the Hard Drive box (XG1v4) but notice when scrolling the main Guide up and down it very slow and sometimes unresponsive almost like it can get stuck or freeze. Also using the Wired Ethernet connection and have unpaired and repaired XR15 remote. I
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user_n85l5u Our team is here for you and will help you. Please send us a DM with your full name and complete address. Once we have your details we can then submit a ticket and ivestigate best options. How to Send Us a Direct Message: Click "Si
Forgotten above ground temporary internet cable
For over a month there is a temporary Internet cable crossing my yard. Please finish your work so my yard can return to normal.
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user_q3ktvo We don't have access to prepaid services on this platform to assist unfortunately. You would need to work with the Xfinity assistant or our prepaid team at 1-855-757-7372. Those are the only options to get assistance with your Now Pass di
Live Agent
I just bought an Xfinity now pass and I need help disconnecting all the devices on it.
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Hi @user_82d377, Thank you for taking the time to share your experience with us. While our team could have resolved this for you, I understand that your delay in resolve encouraged you to use any possible channel possible to get this behind you. Once
Xfinity won't canel my Account number: [Edited]
I have been trying for over a month to cancel my account and have finally filed an FCC complaint today and removed my credit card. I will continue to file FCC complaints daily. As I told your rep KARON again today, you do not have permission to keep calling my account and tryng to get me to stay. Ca
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Hello, @user_qlq9jm I would like to check your area for any scheduled maintenance work. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direc
New Xcel pole, now no signal from pole to house
Xcel put in new pole about a week ago. Last night I had internet but this morning nothing. Tech says there no signal from the pole now and he obviously can’t climb up to inspect/fix. He reported it this morning. How long for appropriate equipment to come out and fix? Marshdale, Co.
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@user_rnpsn5 You're in the right place for help! I have a link that breaks down your bill https://www.xfinity.com/support/articles/new-bill-design On page three of your Xfinity bill is where you would see any promotions you're on along with the end
How do I find out why my bill went up $45/mo
My bill went up $45/month and I can’t seem to figure out what changed?
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user_drif4q Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having issues getting your modem up and running. We'll be happy to help you. Please send a Direct Message with your full name and addres
Internet connection lost
Afternthe agent attempted to activate and connect the new modem that arrived which failed, I cannot reconnect my old modem anymore. I have no internet
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user_dwrzhe Thanks for reaching out to us to review and discuss your current package you have, and what it includes. I would be happy to review it with you today! I'll need account details in DM to locate, and authenticate your account please.
SERVICE
GOOD AFTERNOON… I WAS TRYING TO SEE WHAT ALL WAS INCLUDED ON MY PACKAGE CAUSE I THOUGHT IT WAS POSE TO BE TWO CAMERAS AND SOME SENSORS
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@user_pjefawOur apologies for the inconvenience this has caused you. We are still working to update and resolve the website issues. We appreciate your patience.
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
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@user_0cwsks Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry for the experience you've had. Our team would be more than happy to help you with your billing concerns. Please send us a DM to Xfinity Support
Continued billing after cancellation — please review my accounts
Hello, My name is Daniel. I originally signed up for a promotional offer that I understood would cost approximately $50 per month for home internet and mobile service combined. Later, unexpected charges and balances exceeding $100 appeared on my accounts. I visited an Xfinity store, where representa
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Hello, @user_20fa44 the link @user_3jqeu1 is super helpful. If our help is still needed please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct Messaging" ic
appointment for technician install at new address
I am moving, you have new address. I have the new equipment. I need a technician install at new address. Time: Afternoon of October 28
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user_9in3no When you can, please send a Direct Message with your full name and address. We understand that you are reporting multiple pedestals for removal, but we do need your information to be able to send a request to our Maintenance Team so
Request for Removal of Unused Utility Pedestals and Boxes in Village Shires
Dear Sir or Madam, I am writing to bring attention to the numerous utility pedestals and boxes located throughout the Village Shires development, including Canterbury Court where I live. There appear to be quite a few that are no longer in use. Many of these pedestals and boxes are unsightly, severe
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@user_f3tus7 I’m sorry to hear of the issue you're having with your email account. Our team can help! Do you need the password reset option? I have a link with those steps https://help.yahoo.com/kb/account Here is a link with some helpf
so I use my email address for Xfinity and now I’m completely locked out of my yahoo account and it says that I have to have it sent from you all to Yahoo. I need in that account. It is very important that I get into that account
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@user_lk1ay0 I’m sorry to hear of your chat experience. You're in the right place for a resolution! Our team can assist you with your account concerns. Can you tell us more details about what happened on that chat?
Chat Agent Complaint
I was blatantly lied to by a Chat Agent today. How do I file a formal complaint? Instead of being honest, I was lied to and then asked to upgrade my plan.
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user_05nat7 I would be reaching out if I were in your shoes too. Our team is here for you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging
XfinityPeterH
commented
6 hours ago
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Cost
I just wanna know how come my bill is back to being over $100 this month last month we changed it that way it was only $57 because that’s what I can afford and now you guys switched it again and it’s back up over 100 . All I have is Wi-Fi. I’ve returned all my other equipment. I don’t owe you guys a
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