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If I have to pay an additional $16.99 per month for peacock premium plus why can't I get the more sports and entertainment package free to offset the cost of the peacock? I am paying $330 per month for cable and internet and Xfinity is raising their
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
Question
Thank you for replying me back and I will send a direct message to your request.
Special promotion for TV and Internet packages for Diamond Tier Member
Diamond Tier member here. My promotion is ending soon, and I'd like a loyalty review to see if my plan can be aligned with current national promotional rates like the 5-year price guarantee. Looking for help with my TV Premium and 500 Mbps bundle. I am looking for a good deal with decent price in th
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user_3yrm4v - Thank you so much for taking the time to share your feedback—we truly appreciate you bringing this to our attention. Your input is incredibly valuable, Please know that we’re continuously working to improve and expand our te
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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What about the $33.89 discount for an annual subscription. Why do I have to pay an additional $16.99 per month just so I don't have to watch adds instead of $6.99?
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
Question
My last watched list is not updating
Even after I clear the history, it goes back to showing channels I don’t even use. I mostly record and watch recordings but I have two kids and a full time job so I can never get through a full episode of anything. I record so many things that going through my whole list of recordings every time jus
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X1
Thanks for your comment, user_9a4d4u. I'm sorry to hear there was a charge for the visit. We'd be happy to help make this right. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at t
Tv box says something is not quite right.
The last number of the MAC address does not match what is on the device label. This device worked until I had to change what WiFi network it was on when I purchased extenders from Xfinity store.
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@Hully so I am aware I must transfer my e-mail,but by when? and does it have to be yahoo? More information would helpful. Right now migration to Yahoo! Mail is optional; for the most mart it's been put on hold, so you don't have to migrate
Comcast Email
Hello I am not thrill with Comcast and doubt even Comcast cares as they only care about ripping customers off and getting rich. U guys should had said once u merge with Yahoo Mail u can not go back. U should had gave thema 30 day look and see if they like it or not or to go back to Comcast or anothe
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i had to first set subtitles to spanish, then turned them off and it finally went away.
For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)
So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for
Question
Why do you keep sending me emails to click on accepted answer when you DON'T OFFER AN ANSWER? Just trying to get rid of all of us?
xfinity is not updating tv show descriptions on the guide
For over 3 months Xfinity has not been updating the descriptions of about 1/4 of their shows. They show only a general description of the entire series. Just tonight, during prime time, there are 3 shows on ID and 3 on TLC that have not been updated. Accessibility has claimed that they are not getti
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@user_5w6dpq https://connect.xfinity.com/appsuite <----- try here. If you are a new customer you won't have a comcast.net email address; Comcast stopped issuing new email addresses a year ago.
Access My Comcast.net Email [Edited]
How do I access my comcast.net email account? [Title edited to remove personal information - email address]
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Hey @user_jvunw3, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Home Security service. We have recently changed the way our Xfinity Home Security service operates. De
Security System Touchscreen new account
I have lived with my mom and had an xfinity account under my name including a security system which has 5 sensors, a camera and a touchscreen. We purchased this outright with Xfinity when we set it up for about $500. I'm now moving out and creating a new account for my mom under her name. Nothing of
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@user_gvqppm Why not make a complaint to the NFL Network?
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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I am a Comcast Customer and am experiencing the same issue identical that user_21e95c described. Please update us when this issue is fixed on the X1. Thank you.
Last Watched won't clear
When I go to the Last Watched, I click on a channel and hit the D button and Just this channel and then it says, this channel was deleted from your history but when I go back to Last Watched, the channel is still showing on the line up. If I go to All Channels, it clears them out. This is happening
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LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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X1
Not Accessibility/disability related. Moved to Customer Service.
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Paid bill, restore service
I paid my bill in full and my tv is still saying I need to make a payment and will not work. I have a black screen with an otherwise error code of 00314.
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