Xfinity Community Forum

Customer service

I have had the worst experience with your supervisors and agents. They’re very unprofessional and do not listen to the problem before transferring me to the next agent and then I have to constantly explain my issue and be transferred from person to person. I was on hold for well over 2 hours just to

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Plan

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@XfinityChelseaB Thank you, Chelsea! I've started a chat.

user_a5y3ff

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13 hours ago

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Need Help With Closed and Paid Account Sent to Collections

Hello Xfinity Representative, I hope this finds you well. I am writing in regards to an internet account that is no longer active and has been paid in full as of 7/26/2026. It is being sent to collections by Credence Resource Management, LLC. I would like to speak with a live representative who can

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Correction: I meant my previous Xfinity internet account was longer active and has been paid in full as of 7/26/25 (almost a year ago). I have also checked my Xfinity dashboard on 6/20/26 (the collections text from Xfinity Assistant was received on 6

user_a5y3ff

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13 hours ago

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Need Help With Closed and Paid Account Sent to Collections

Hello Xfinity Representative, I hope this finds you well. I am writing in regards to an internet account that is no longer active and has been paid in full as of 7/26/2026. It is being sent to collections by Credence Resource Management, LLC. I would like to speak with a live representative who can

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user_suaxcq - Thank you so much for taking the time to share your feedback and for joining us here on the Xfinity Forums—we truly appreciate you being part of our community. Your security and peace of mind are incredibly important to us, and we

XfinityThomasA

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13 hours ago

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Identity Fraud/Unauthorized Xfinity Mobile Account Added to My Internet plan

Hi,I am facing a severe case of unauthorized service and identity fraud on my account .I only signed up for Xfinity internet .I have never ordered ,authorized ,or received any Xfinity Mobile services ,Sim cards or devices . Recently,I discovered that an agent secretly added an Xfinity Mobile line wi

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Hello @user_a5y3ff, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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13 hours ago

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Need Help With Closed and Paid Account Sent to Collections

Hello Xfinity Representative, I hope this finds you well. I am writing in regards to an internet account that is no longer active and has been paid in full as of 7/26/2026. It is being sent to collections by Credence Resource Management, LLC. I would like to speak with a live representative who can

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@user_er33j8 Thanks for adding a post and letting us know. Reset your password with the page here https://xfinityconnect.email.comcast.net/, in order to update it successfully. That will allow you to enter it when your app attempts to sign in.

XfinityBenny

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13 hours ago

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Not getting emails

All of a sudden, I’m not getting emails . I get a message that imap Comcast’s password is needed. I tried my Comcast and xfinity pe but none work

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Need Help With Closed and Paid Account Sent to Collections

Hello Xfinity Representative, I hope this finds you well. I am writing in regards to an internet account that is no longer active and has been paid in full as of 7/26/2026. It is being sent to collections by Credence Resource Management, LLC. I would like to speak with a live representative who can

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Billing

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I agreed to the switch based on Xfinity's recommendation. Probably the worst decision I ever made.

user_sfrtkr

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13 hours ago

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Yahoo email migration optional

On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?

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How do I get xg1v4 to replace xg2v2-p that was just received . LOOKING FOR HELP FROM XFINITY SUPPORT

Recently replaced X1 dvr box and XiD-P dvr box for another tv. Technition came and set up XG2V2-P. I am not happy with lagging perforformance etc. Would like to replace with XG1V4

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X1

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user_ig9mi3 Thanks for creating a post. I would try the unpair command or factory reset on both remotes by pressing and holding the back and add buttons until you hear a beep, then pressing 9-8-1. This will unpair the remote(s) from the box, and then

XfinityThomasD

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14 hours ago

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Streaming remote

You sent us a new remote with the streaming device. We attached the device as you instructed. The remote is not responding. We have instructions on the screen. The old remote is still working.

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Xfinity service

It looks like my modem is not getting power even though it's plugged on and the outlet works. I tried unplugging for a hard reset and it's still not working.

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Your Home Network

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Worst customer service experience

I have had the absolute worst customer service experience with the customer service line. I had to call over 6 times speak to multiple people, explain my situation each time I spoke with someone new for the reason for my call even when it was supposed to be a warm transfer. The representatives are v

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Hello @user_7xcv40, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message

XfinityChelseaB

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14 hours ago

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Disconnect Service

Hi, I have moved, and there is no easy way to disconnect service online.

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@JeepJeep1 thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help with getting you a XG1v4 4K DVR box. Please send a direct message including your full name and service address, and we can get

XfinityAbel

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14 hours ago

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Can I get help getting a new XG1v4 4K TV Box?

Greetings, I'm hoping someone here can assist me in getting a replacement for an XG1v4 4K TV Box that has experienced numerous issues. I "chatted" with an Xfinity Agent online and requested a replacement box. They said they could either mail it, in which case I'd have it in 4-5 days, or I could pick

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Disconnect Service

Hi, I have moved, and there is no easy way to disconnect service online.

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Customer Service

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user_6djunt Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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14 hours ago

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URGENT: Refused SIM Activation on Replacement Device — Active Payment Plan Being Ignored — Day 3

I am a current Xfinity Mobile customer with two active lines —Acct # [Edited: "Personal Information"]. I am writing because I have been without my primary work phone for 3 days and I am getting no resolution through standard customer service. Here is what happened: My Samsung Galaxy S22 Ultra (line

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@user_djszh0 thanks for taking the time to post on our Xfinity Community Forums. I'm glad to hear you were able to resolve the problem by unplugging the X1 cable box at the TV, I appreciate sharing your resolution for the benefit of the community.

XfinityAbel

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14 hours ago

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TBS trouble are they fixed yet?

We just started having trouble with TBS today at about 4:24 on June 18,2026. When we go to that channel it says there is a problem and your working on it. I see a lot of others asking the same thing but the subject is closed. Did something change we don't know about? Thank you.

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I tried the DM, and they were unable to cancel the service or share a direct number with me on who to call to cancel the service. Are you able to post any other suggestion here on how to cancel the lines?

user_tb04op

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14 hours ago

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Unable to Cancel Cell Phone Lines - Message "It looks like your Xfinity account is no longer active. I can help you activate new service"

I am unable to terminate my Xfinity Mobile lines. I am still being billed for 2 lines, they are still active, but when I attempt to contact to cancel, I get the message "It looks like your Xfinity account is no longer active. I can help you activate new service"

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Still nothing resolved to date

user_6djunt

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14 hours ago

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URGENT: Refused SIM Activation on Replacement Device — Active Payment Plan Being Ignored — Day 3

I am a current Xfinity Mobile customer with two active lines —Acct # [Edited: "Personal Information"]. I am writing because I have been without my primary work phone for 3 days and I am getting no resolution through standard customer service. Here is what happened: My Samsung Galaxy S22 Ultra (line

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@XfinityKassie I've followed the directions above... Nothing happens/ no response

user_a18b30

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14 hours ago

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No WiFi for 24 hours, soonest tech will take 3 more days

3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t

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