Official

Accepted

Unanswered

Advanced Filters

Search Results (447.9K)

Most Recent
Selected Most Recent

Hello user_c3n87b, I will be happy to look into the issues you are having with the Peacock app and your Xumo box, I will need some info to proceed.  If you would, please send our team a direct message with your full name, the name listed on the

 to the conversation: 

0

For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

Question

@XfinityMatthew​ I replied a couple days ago but haven't heard back. Mar 08: 120 events  ███    Mar 09:  145 events  ███▋    Mar 10:    9 events  ▎      ← mostly overnight blips  

 to the conversation: 

0

Packet Loss on a regular basis

I have been around the flag pole with Xfinity and this packet loss is just terrible. I get 30% or more packet loss on a bridged modem that is brand new. The cable is also brand new and the tech cut all the connectors off and added new the last time I tried. There is a dud amplifier in this neighborh

Question

Replacement modem

I’ve had my modem for almost three years. Today, it just turned off and now it won’t turn back on. I’ve tried everything. Unplugging, switching outlets, no power issues, troubleshooting and nothing works.

Question

4

0

0

Still no help. Wow.  

 to the conversation: 

0

0

REFUND STATUS

Hello, I have been requesting refund for a 3 month outage (JUL/AUG/SEP2025) since November 2025. I have called and talked with customer service 3 times, been given a case # and told that someone would contact me within 7days. This have never happened. No one has EVER contacted me. I am beyond frustr

Question

@user_gk97hj​ call Xfinity and tell them the issue and demand that you get a better phone. I suggest a Samsung. They are not worried about dealing with this issue as they were more than happy to put me on a Samsung instead. Even stated that they have

 to the conversation: 

0

Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

Question

Broken cable post outside looks like someone hit it

3 C Oakview Drive Shamong NJ 08088 Broken cable post outside looks like someone hit, all broken open and wires everywhere

Question

5

1

0

Outage

Why is there an outage and we are expecting severe weather?

Question

5

1

0

feedback

ATT: Business Mobile Customer Relations Manager/ Supervisor [Edited: "Personal Information"] ATT: Customer Relations Manager/ Supervisor I BEEN CUSTOMER FOR 20YRS I HAVE PAID COMCAST OVER $60,000. My account manager [Edited: "Personal Information"] . Told me she has deal I will get trade in $830 tra

Question

4

0

0

iPhone 17 pro max stolen by FedEx

I ordered two phones one google pixel and 17 pro max deep blue. The phones was supposed to be delivered on 01/31/26 by FedEx signature required the driver dropped the box off with only the google pixel in it and no signature at all. The tracking info still says on FedEx vehicle for delivery. I calle

Question

7

0

0

I followed you request to replay and still no response after 20 min.

 to the conversation: 

0

0

REFUND STATUS

Hello, I have been requesting refund for a 3 month outage (JUL/AUG/SEP2025) since November 2025. I have called and talked with customer service 3 times, been given a case # and told that someone would contact me within 7days. This have never happened. No one has EVER contacted me. I am beyond frustr

Question

I had a technician here and he said look see it’s working I said let me go check he said I’ll be back in ten minutes never come back and won’t answer the call. Also I still can’t get in and how can this be he goes oh so you’re so upset I said yes bec

 to the conversation: 

0

2

Residential account

So I am at my whits end with your technical support teams I am tired if being made a fool of. I call explain my issue I I guess they cant answer they hang up on me so now I have been without my internet for 5 days…. I downgraded my service to just internet cause paying 300.00 a month was more than I

Question

Mobile Service Disconnected

My service was disconnected due to nonpayment, which I fully understand. However, I was chatting with an agent earlier and was told that the only way to restore my service was to make a payment over the phone and speak with an agent over the phone. I live alone, so I do not have another phone I can

Question

5

0

0

My internet is down

I have internet on 1 tv and none on the second one

Question

9

1

0

@user_t5z8y6 Our team can assist with getting that watch line canceled. Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. After creating a post you need to wait to be

 to the conversation: 

0

0

Remove Apple Watch line

could you please remove the Apple Watch line linked to phone number [Edited: "Personal Information"]. We tried adding this but the watch itself isn’t working properly so we want to disconnect the watch service.

Question

Billing date

What date is our mobile bill posted?

Question

4

0

0

Hi, @user_1pwvvq! We can check further on your ticket and the work. The ticket will set up a visit to address the concern and be closed. The technical team has it from there to complete the work. Please send us a direct message with your full name an

 to the conversation: 

0

0

Ticket [Edited]

Hello, I am wondering what is the status if this ticket? We were told a crew would be out last Friday and still no one has been on site. Job address , .

Question

Hey there user_2furq3 thanks so much for adding your voice to the conversation here on our Xfinity Forums! Have you been able to activate this new s26 now?  

 to the conversation: 

0

S26 ultra won't connect to mobile network

I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p

Question

forum icon

New to the Community?

Start Here