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@XfinityBenny Was I not public? I am new. The automatically recording of the Braves has been rocky when there are multiple choices in the Atlanta area. I would like to go to channel 1254 if it is one of multiple possible channels
Add 1254 option for Braves recording to SD and HD
If I do not check the recordings in advance it might default to recording a blacked-out channel like TBS. Most other programs offer a channel # in addition to SD and HD for recording choices.
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Hey user_lri4z2, we appreciate you bringing this to our attention here on the community forums. I'm truly sorry for the experience you've had so far. I can definitely understand feeling stressed without having a phone. You've come to the right place,
What do I need to do to get a phone?
I lost my phone on May 17th, so I decided to buy a new iPhone 17 through XFinity on May 18th. It shipped through FedEx May 19th and FedEx said it would arrive May 21st by end of day. It arrived at the FedEx warehouse at Sparrow Point, MD on May 21st and after it was not delivered that same day. Afte
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@user_5fduyx, understandable, but this is a valid support option, and we are the digital care team that supports Comcast/Xfinity customers with their accounts and services over the forum. Without your account information, which we don't want to have
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
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Unfortunately there is no way to disable the unpause feature as it is hard coded into the playback system.
Not staying paused long enough
When pausing a recorded tv show it automatically unpauses really quickly. It says 10 minutes but that is NOT long enough. PLEASE Xfinity...correct this issue! [Edited: "Language"]!
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Just to be clear, Xfinity will refuse to work with a customer unless they DM a stranger their personal info because a stranger told them to?
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
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@user_5fduyx, We are a real team here, and we're just providing you with steps on how to come into a DM to pull up your account and look into your interruption concerns further. We look forward to your DM.
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
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Hello - unfortunately yes. Is there a way to disable unpause altogether? I want things to stay paused when I pause them. Suddenly starting up is disruptive and unexpected
Not staying paused long enough
When pausing a recorded tv show it automatically unpauses really quickly. It says 10 minutes but that is NOT long enough. PLEASE Xfinity...correct this issue! [Edited: "Language"]!
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user_fex8rf, hello there and thanks for reaching out. I apologize about your experience. When you're stating you cannot use your email what do you mean?
Unable to use my comcast email [Edited]
Can’t use my Comcast email [Title edited: "Personal Information"]
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This sounds like you copy pasted from a phishing awareness program.
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
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That's great news. Can we help you with any other questions or concerns?
Coundn't install my new modem router.
My new Arris G36 modem router was rejected by the Xfinity app for installation on my computer because the app said that it is refurbished. The HFC MAC ID on it doesn't indicate that it's refurbished. What can I do?
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Rcs messages not working
I just switched my phone from T-Mobile to Xfinity today and my RCS messages aren't working and I tried so many ways. It's stuck on connecting
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Network
My service
Xfinity has not yet sorted out the voice mail problem on my cell line. This is costing me money and it's the one thing ii asked NOT to happen. Please resolve asap. I have already spent hours dealing with this problem. Please....take care of this and adjust my bill accordingly. Thank you.
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Devices
Hello @user_5fduyx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
Question
My internet service is good.
Coundn't install my new modem router.
My new Arris G36 modem router was rejected by the Xfinity app for installation on my computer because the app said that it is refurbished. The HFC MAC ID on it doesn't indicate that it's refurbished. What can I do?
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Need help with reverting to stable version of Netgear CM3000 firmware
I'm hoping that a tech support person from Xfinity will see this and be able to help me. I've been experiencing frequent slowness and complete disconnects with my Netgear CM3000 modem since at least February (as far as the logs go back on the CM3000). I'm seeing critical errors in the CM3000 log tha
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Your Home Network
Outage info
The app has no information, the chatbot copy pastes the same message about how an agent can help troubleshoot AFTER I get service back. The one phone number I see tells me it can't help and hangs up. What does a paying customer have to do to have one question answered?
Question
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Customer Service
@nstaehling Thanks for adding a post with your request and feedback. We appreciate it and your efforts to help improve the experience.
Add 1254 option for Braves recording to SD and HD
If I do not check the recordings in advance it might default to recording a blacked-out channel like TBS. Most other programs offer a channel # in addition to SD and HD for recording choices.
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Thank you for letting us know @user_aaebn2 I know it can be frustrating when your streaming is not working properly. When this happens have you attempted any troubleshooting or reset the TV/fire stick. Have you attempted deleting the Xfinity stream a
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Visio TV and Amazon FireStick issues
I have a Visio TV Model v506-an and I am having the following issues with an Amazon Firestick HD @nd Generation. My WIFI is 5GHz with an Excellent Strength. My issues are: 1. When turning on the TV with the Firestick Remote, I am frequently asked to update settings. This is probably a Firestick issu
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