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Hello user_ztwmkl, thank you for reaching out here in our Xfinity Community forum. We do appreciate you and your time. I want to help you get some answers and to do that, I will need some account information best kept private.  Please send our t

XfinityJeffB

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10 hours ago

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Loyal customers for almost 10 years

I am very upset with Xfinity. I have been a loyal customer for more than 10 years, and I recently switched all four of my phone lines to Xfinity Mobile after a representative promised unlimited internet, unlimited international calling, and unlimited text messaging. Unfortunately, after making the s

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They worked in my neighborhood yesterday and today and plan on coming back tomorrow. How long do these "enhancements" take?

user_35opfz

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10 hours ago

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Network Enhancement Work In My Area. How long does the work take?

I got this text: "Hi, it's Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow, 03/09. Work will begin early in the morning and our teams will work as efficiently as possible to finish within the day. You can expect service outages at .........

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Hello, @user_7b7tad thank you for taking time to create a post. I appreciate all the detailed information, and completely understand looking to get the payment returned with service not being active yet. I'd definitely like to help investigate the in

XfinityJustinC

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10 hours ago

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NO SERVICE

I am writing to formally dispute the charges withdrawn from my account and to document the ongoing failure to provide the services I signed up for. I enrolled for internet and TV service on May 5th, yet as of today, I still have no active service. Despite this, your company has billed me twice, incl

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Loyal customers for almost 10 years

I am very upset with Xfinity. I have been a loyal customer for more than 10 years, and I recently switched all four of my phone lines to Xfinity Mobile after a representative promised unlimited internet, unlimited international calling, and unlimited text messaging. Unfortunately, after making the s

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Customer Service

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I need a 2.4 signal to hook up a wireless bidhouse as of now I only have a 5.0 option

We do not have a 2.4 available

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Your Home Network

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Xfinity Keeps Cutting Off The Livestream

If you don't watch the channel constantly on your device, xfinity stops the streaming what [Edited: "Language"] is going on? I have tested this daily and this is such a nitemare. Xfinity makes yoiu believe it's your internet connection which is completely incorrect its them stopping the stream repea

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Xfinity Stream Website

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Thanks @EG!Good afternoon @camilliev. Our team can assist with finding a new promotion for you. If you could send our team a direct message with your full name and full address, we can get started. To send a "Direct Message" ("Private") message: &bu

XfinityRaf

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10 hours ago

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Switching Providers

My promotion just ended and now the amount per month is too high. I'd like to switch providers or discuss other payment plans.

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Hi there, @user_tohjof Thank you for taking the time to reach out to us. o update your Xfinity Internet Autopay to a checking account (which may qualify you for a monthly bill discount), you can easily make the switch online or via the app. Here is h

XfinityRichard

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10 hours ago

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Change auto pay checking account

Change auto pay checking account

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i am old customer trying into my comcast account

user_dz3a9p

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10 hours ago

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Getting into my Comcast Email Account [Edited]

How do I get into my email account with Comcast.net?

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Faulty pro wifi extender, customer support seems unable to correct my issue

I have been trying, for about 2 weeks now, to order a replacement for my pro wifi extender, which seems to be having an esim issue (it's not reliably connecting to the cellular backup network). I've spent about 2 hours in total on the phone with customer service, in three separate phone calls with 3

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Customer Service

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Favorite view gives immovable screen

When I go to favorites, I get a dialog box telling me how to change to all channels. It will not list my favorites.

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Channels and Programming

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@user_x9pwvv Please do. Good luck !

EG

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10 hours ago

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Internet Issues - Phones and Tablets Connected to Wifi but not Loading certain Websites or Apps

We recently got a new router, and we've been having connectivity issues. My work computer connected no problem, and we got our Alexa and pet camera to connect, but we've had issues with getting other devices to connect and work properly. We had to hardwire our TV and the Playstation to get those to

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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Change auto pay checking account

Change auto pay checking account

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Good afternoon, thanks so much for reaching out to us here via our Xfinity Forums, and for being our valued customer for almost 20 years! We'd love to check on those existing tickets and ensure that your Membership reflects correctly.    P

XfinityAlfonso

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10 hours ago

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Membership tier is wrong

I have been a customer since 2007 and am a diamond member. In May I added two new mobile lines and now my membership is showing Silver. Two tickets have been opened and closed without any explanation.

Question

First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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10 hours ago

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very slow internet speed

We have the 2 GB plan but speeds are routinely < 200 MB. What can be done?

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Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status  Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can use

EG

 commented 

11 hours ago

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Internet

We live at @ Cob road and out internet is not working. We reset the modum. When do you expect it to be back on?

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Hello @user_ovi63l thank you for reaching out on our community forum! Do you know if your phone qualifies for unlock based on the link I have provided? Phone unlock policy

XfinityAbby

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11 hours ago

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esim why???

why is xfinity holding my phone hostage? ive been trying to get the sim lock removed and they give me the run around. the phone is paid off

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Hello @user_xfaui1 thank you for reaching out on our community forum. Do you know if you have an Xfinity store nearby to get an HDMI cord?

XfinityAbby

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11 hours ago

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No coax outlet

Hello I just got the internet and streaming box today! I do not have the right outlet we just moved to this rental house temporarily and they did not include a hdmi cord

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Hello @user_2omaat! Thank you for taking the time to reach out to us on our Xfinity Community Forum! Hallmark is one of my favorite channels, especially around the holidays! I'll be happy to point you in the right direction of locating your channel😀

XfinityMelinda

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11 hours ago

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Hallmark ×

Movers hallmark ×tv comcast

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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11 hours ago

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Switching Providers

My promotion just ended and now the amount per month is too high. I'd like to switch providers or discuss other payment plans.

Question

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