Xfinity Community Forum

Over 10 technician visits in a year and a half still have issues! Still paying for no service!

I have had issues with our internet at least a dozen times now and have had at least 10 technicians come out as well as maintenance crews 3-4 times, most recently a month ago, and we are back to the same problem. We keep being told the issue is resolved and then it returns EVERY SINGLE TIME. I have

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Your Home Network

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Can't find 2.4 Ghz SSID to connect CGM4981 modem to my printer ...

Folks, I can't find an SSID for a 2.4 Ghz connection, which my printer requires. Help!

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Devices and Equipment

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Court tv channel in texas

What channel is court tv live in Texas zip 77406?

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Channels and Programming

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Thank you for confirming that no exception can be made through this channel. For the record, I have explained multiple times that I am currently eight months pregnant and on doctor ordered bed rest while managing a cross state move as a single mothe

user_isf1wk

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10 hours ago

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Fee reversal

I am writing to formally express my frustration and disappointment regarding a recent charge on my account for “unreturned equipment” in the amount of $120 for a Peacock box. I have been a loyal Xfinity customer for both internet and mobile services for several years and have always paid my bills on

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Thanks for your comment, weetz. I'm sorry to hear the issue persists. We can escalate this over to our Xfinity Mobile Executive team for further assistance. Could you please send our team a Direct Message with your name and service address? Our team

XfinityDilary

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10 hours ago

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How to remove credit card on file after canceling account

Long time Xfinity customer (26 years), canceled my account in January. The remaining issue I have is, I want to remove my credit card, but neither I nor Xfinity CS agents seem to be able to do it. (Since I'm no longer a customer, and I paid my final bill, Xfinity should not have it in their system a

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they had me create a new account as i was moving to a different "region" they said so i could not transfer services.

user_g70kch

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10 hours ago

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Lost Diamond Status after Move and Told to Change Account Email

I am trying to recover my diamond status after moving and was told to change account IDs/Emails due to different region. I am trying to regain my Peacock Premium. I can see my diamond status on the xfinity site. But when i go to activate on rewards page it then says gold. How do i link all this to r

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Accepted Solution

Spectr3 Thank you so much for taking the time to let us know about your experience, I am glad to hear Sukhpreet did such a great job! If you would like me to forward your feedback to Sukhpreet's management team, please send us a DM. You can start by

XfinityBrianH

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10 hours ago

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Customer Service Rep

Customer service rep Sukhpreet did a phenomenal job and relieved tons of my stress and problems and his attitude was absolutely great. Very kind and helpful individual and I would hope to have more interactions with people like him in the future

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Thanks for taking the time to post on our Xfinity Forums, @bha19! You can manage your Now Internet and Now Mobile services, including billing options, using the Now Portal. Let us know if there is any other questions or concerns we can address.

XfinityAbel

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10 hours ago

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Xfinity NOW keep getting paper bill for $0.00

I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema

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Set top box

Not connecting to modem

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X1

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Hello again. Thank you for connecting me with Paige, who I did speak with over a week ago. She told me to wait until after March 2, the start of a new billing cycle, and if I still had issues, call her back. I waited until March 5, same problem as al

weetz

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10 hours ago

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How to remove credit card on file after canceling account

Long time Xfinity customer (26 years), canceled my account in January. The remaining issue I have is, I want to remove my credit card, but neither I nor Xfinity CS agents seem to be able to do it. (Since I'm no longer a customer, and I paid my final bill, Xfinity should not have it in their system a

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Accepted Solution

Customer Service Rep

Customer service rep Sukhpreet did a phenomenal job and relieved tons of my stress and problems and his attitude was absolutely great. Very kind and helpful individual and I would hope to have more interactions with people like him in the future

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Customer Service

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Hi there, @user_unb33a Thank you for your time today. Are you looking to get a new number or port a number over to your Xfinity Mobile line?-Richard

XfinityRichard

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10 hours ago

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Phone number

I would like to change my number

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I am aware that I can bridge this and add my own router, however after changing a few settings, I have been able to connect a few items on 2.4. The security that xfinity uses is too restrictive for some devices.

user_n95276

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10 hours ago

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2.4 printer will not connect to XB8

1) printer worked fine on ATT until I moved to Xfinity 2) I split the bands, 3) SSID's are different for 2.4 and 6ghz band 4) Passwords are different for each SSID 5) I cleared old network setting from HP5100 - it's a 2.4 radio only 6) ioT's lose connection a) thermostat first b) door lock 7) I turn

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It is my mobile lnumber

user_unb33a

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10 hours ago

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Phone number

I would like to change my number

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Hello user_bmlqwb thank you so much for reaching out here via our Xfinity Forums! There are several self-service options for adjusting pending Xfinity appointments and even rescheduling options. How to Schedule and Manage Your Xfinity Ap

XfinityAlfonso

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10 hours ago

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Bury cable appointment

I would like to be home for the bury cable appointment. There is a sprinkler system. Please change my appointment

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user_b3ykmk Thank you so much for reaching out to us here to let us know you are having trouble changing your plan and updating your Xfinity equipment. You can manage your Xfinity services at the following link https://www.xfinity.com/manage-my-accou

XfinityBrianH

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10 hours ago

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complaint

I am sooo frustrated trying to contact comcast to change my plan and update equipment

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Accepted Solution

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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10 hours ago

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Bury cable appointment

I would like to be home for the bury cable appointment. There is a sprinkler system. Please change my appointment

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Xfinity NOW keep getting paper bill for $0.00

I have Xfinity NOW internet only and Xfinity NOW mobile. Every month I have been getting a Paper bill in the mail for $0.00 and this seems like a waste of paper. Can I go paperless even though this is a prepaid service? I believe the mobile and internet are seperate accounts since I get seperate ema

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Customer Service

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Im having the same issue could I get some help?

user_2furq3

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10 hours ago

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S26 ultra won't connect to mobile network

I upgraded to an unlocked Galaxy S26 ultra purchased directly from Samsung but I can't connect to the Xfinity mobile network. When trying add it on the Xfinity app it says that my phone is locked to another carrier. It was never connected to a different carrier. When trying to add eSIM from my old p

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Ditto on all the complaints. It's also hard to get resolution when you talk to someone whose native language is not English as the nuances of English is not an easy task.

Indyharleysgs

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10 hours ago

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Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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