Xfinity Community Forum

Thank you for getting back to us @user_2t8szb! We will be responding to your DM soon!

XfinityAldrik

replied

14 hours ago

to the conversation:

0

unable to change payment method

I received an email offering a $10 discount to pay via my bank account instead of my credit card. After entering my bank info and clicking the Continue button, I get a spinning circle on the Continue button and never get a response. Please advise me on how to make this update.

Question

Thanks for posting on our community forums, huffstutler57. I completely understand how frustrating this must be, especially since you expected a true landline for emergencies. I want to clarify that our voice service has always been delivered over Vo

XfinityDilary

commented

14 hours ago

to the conversation:

0

Landline vs. VoIP and billing

When I moved into this house almost 4 years ago, I was apparently misled that I had a true landline (copper POTS) and saw pole lines going into the new interface box. Apparently not, and have been paying monthly for a voice service, expecting to have an emergency landline during power outages. Who d

Question

Hello @user_wwbd7m, most discounts we offer are for a specific term and expire automatically on the date specified in your agreement. We generally cannot manually "force" an extension of the exact same promotion code into the system once its term is

XfinityQuemekia

replied

14 hours ago

to the conversation:

0

Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

Question

Hello @Sparrinello33, Thank you for reaching out on our community forum. I can imagine how frustrating that is, I would love to get a damage report in for you. Please send us a direct message with your full name and address so that we can assist you

XfinityAbby

commented

14 hours ago

to the conversation:

0

S

How do I report property damage from Comcast installers in my area.

Comcast is currently installing optic lines and got their truck stuck in my yard last night. Ultimately destroying my front yard

Question

U

Formal complaint

I am writing to formally document and express my extreme dissatisfaction with the ongoing issues I have experienced with Xfinity services over the past several months. What should have been a routine service transfer has turned into a prolonged, disruptive, and financially burdensome ordeal that has

Question

•

Plan

6

0

Hey @user_6vt5wk, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with any Xfinity Internet connectivity issues you may be experiencing. Could you please provide more detail on what is

XfinityDemitrius

replied

15 hours ago

to the conversation:

0

U

I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.

I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d

Question

user_llil5i, hello there! Thanks for reaching out. We understand your concerns, and can help you out with that. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I ca

XfinityQue

commented

15 hours ago

to the conversation:

0

U

Technician

I need a technician to come to my house to install cable connection. I'm transferring my internet account to new address.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

15 hours ago

to the conversation:

0

U

Schedule Service Technician to Repair/Activate Coax Port

I need a Service Appointment for someone to come out and activate a coax port in my apartment that isn't working. As far as I can tell there is only one coax port in the apartment that works and it is not the one that I want to use. I cannot get through the chat assistant to schedule an appointment

Question

U

Request to Cancel Internet Service

Hi, I am relocating and no longer need Internet service at my current address. My new address does not have Xfinity as a provider, so I will be unable to move my service plan with me. Thank you for your help. Best, Alec

Question

•

Customer Service

4

1

0

Thank you for confirming, Fraudulently! We can certainly look further into this for you. Please send our team a direct message with your full name and address.To send a Direct Message, please click on the “Direct Message” icon in the top-

XfinityNatalie

replied

15 hours ago

to the conversation:

0

F

Not happy at all

Credence put a collection on my credit report! I immediately called them to see what was this about and they told me that I have a xfinity mobile account! I NEVER HAD A MOBILE ACCOUNT WITH XFINITY!! I've called xfinity multiple times and they don't see anything. This last representative told me to i

Question

@user_kvffhr YW !

EG

replied

15 hours ago

to the conversation:

0

U

Wifi signal at home is poor

Hi, I have been trying to reach an actual agent without any success (the only time I was able to reach an actual agent was when I was trying to sign up for Xfinity internet and once I became a customer, I seemingly have no way of contacting Xfinity). The AI chat bot just keeps going in circles. When

Question

U

Schedule Service Technician to Repair/Activate Coax Port

I need a Service Appointment for someone to come out and activate a coax port in my apartment that isn't working. As far as I can tell there is only one coax port in the apartment that works and it is not the one that I want to use. I cannot get through the chat assistant to schedule an appointment

Question

•

Customer Service

7

2

0

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi https://www.xfinity.com/support/articles/xfi-advanced-settings

EG

commented

15 hours ago

to the conversation:

0

U

2.4g network

how to setup 2.4g network

Question

U

It’s not working on my Apple devices! Deleted email on Web Mail but did not delete on MacBook Pro, iPad or iPhone. Currently trying to resolve this server issue with Xfinity but dread calling their C/S again as they usually try to blame Apple. It’s n

user_6k0a0k

replied

15 hours ago

to the conversation:

0

U

Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

Question

Thank you for reaching out to us @user_kvffhr! We appreciate your help @EG! We have a service called xFi Complete which included the cost of the wireless gateway rental and unlimited data. One of the amazing benefits of this bundle was the whole home

XfinityAldrik

commented

15 hours ago

to the conversation:

0

U

Wifi signal at home is poor

Hi, I have been trying to reach an actual agent without any success (the only time I was able to reach an actual agent was when I was trying to sign up for Xfinity internet and once I became a customer, I seemingly have no way of contacting Xfinity). The AI chat bot just keeps going in circles. When

Question

They recently updated the gateway's firmware. You have to turn on admin access in the app now; Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi tab. Select View WiFi equipment and open Advanced Settings. Select

EG

commented

15 hours ago

to the conversation:

0

U

Changing router admin password

I've just installed my new XB8 router. I cannot gain admin access to it. The article at https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi instructions are to access 10.0.0.1, use the password 'admin', and the default password on the base of the router. When I do the ro

Question

Thanks for stopping by to post on our community forums, user_79kgn4. I'm sorry to hear that you've been having so many issues with the billing on your account. Our team would be more than happy to look over the account to see how we can help! Please

XfinitySean

commented

15 hours ago

to the conversation:

0

U

Worst ever

I am now on hour 6+ on the phone with Xfinity customer service. This company's customer service is a joke. We have been double billed for three years, our service has been cut off repeatedly, and we are still showing that we owe money. Every person with whom we speak sends us to a different person,

Question

U

I have spent hours (about 2 hours each time) on the phone with Xfinity C/S because they force me to reset my password way too often IMO. There is always a glitch, and I need their assistance. They try to blame Apple but it’s really an Xfinity issue.

user_6k0a0k

replied

15 hours ago

to the conversation:

0

U

Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

Question

U

how can I get an extension for service discount of $15 on equipment and services that ends Feb 28, 2026 and extension for contract discount of $29.00 and 3 product discount of $40.00 that also ends Feb 28, 2026.

user_wwbd7m

commented

15 hours ago

to the conversation:

0

1

Price increase

I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for

Question

U

Has any progress been made on figuring out how I can sign up for the discount?

user_2t8szb

replied

15 hours ago

to the conversation:

0

U

unable to change payment method

I received an email offering a $10 discount to pay via my bank account instead of my credit card. After entering my bank info and clicking the Continue button, I get a spinning circle on the Continue button and never get a response. Please advise me on how to make this update.

Question