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Daily intermittent issues - Xfinity says everything is fine
Hello - I am having daily issues with my service being unstable. I've been trying to troubleshoot with Claude and ChatGPT and this is their diagnosis. "My modem is showing repeated T3 upstream ranging timeouts, Lost MDD errors, and the CMTS is commanding upstream power that exceeds my modem's transm
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Your Home Network
I need help with a duplicate account issue
I have a duplicate account issue that has caused me to spend MANY hours chatting with agents. Even though the last agent said the inactive account had not been removed, it has not, and I'm still having issues. When I log in to my account, I'm not offered a choice between the two accounts, but it won
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Your Home Network
Another Xfinity employee provided the corrected Amazon Bookshelf URL link: https://forums.xfinity.com/conversations/customer-service/rewards-amazon-issue/6a21d5019c2bb2117e287d1d?commentId=6a21db4d052cec7ac37af5de&replyId=6a21f521052cec7ac37ce68
Re: "Amazon bookshelf link also not working for me"
I am having this issue as well. Have tried periodically in the app and browser with the same result "There was an error accepting the invitation.“
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@XfinityDemitrius Thanks! The new link worked for me, too! A bunch of other customers are having this exact problem. I posted the corrected URL that you provided in that forum thread, but it might be helpful if an employee posts it: https://forums.
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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Hi there @user_45wv2q , thank you for taking the time to share what you’ve been experiencing here on our Xfinity Community forums. I can definitely understand how frustrating it must be to keep running into that error after trying multiple time
Peacock activation
Hello, I have been trying to activate my peacock reward to my account. I have contacted support multiple times, and they keep saying it is fixed. Upon trying the link itself, it keeps popping up with, “ Your Xfinity account is already linked to another Peacock account. Here’s How to Find ItPPG_0017_
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Service complaint Request to escalate
I have a complex multi-account line-transfer and generation-restoration issue unresolved after 16 days and need it escalated to the Mobile Executive team.
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Customer Service
My sisters phone number shows up as spam. How do I fix that
phone number reported as spam need to report it and have it corrected
Hi, I recently have had problems with my home phone landline, being spoofed as a spam number. How do I get this corrected through Xfinity Comcast. Who do I contact.
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Correct, it's clear they changed the program to provide very few actual rewards so you have to try immediately at 12:00a EST on Thu and be lucky. Just a marketing gimmick now, not a real rewards program.
Diamond Perks
What's the point of having perks when the only ones that are really anything more than a contest entry, an activity pack, or a percentage off of something like Universal Studios is gone 15 mins after they drop? I've been a customer for over 20 years and I can barely use any of these so-called perks.
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It's clear it's just a gimmick for a lucky few now, not an actual rewards program.
Xfinity Earth Day Membership benefit expired before I even got the notification
My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone. How do I get the benefits when I want them if they are g
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Nine different "I am an Official Xfinity Employee" have given a non working answer for this problem. Thank you XfinitySean, XfinityJeffB, XfinityAlfonso, XfinityJustinM, XfinityEricB, XfinityJeff, XfinityAirelle, XfinityJorge, XfinityMartyR
TVAPP-00231 only on 1 station of Xfinity Streaming app
For the past week I have been getting TVAPP-00231 when trying to watch my local PBS station in Sacramento. The station is KVIE channel 6-1. I can watch KVIE2 6-2, KVIE Kids 6-3, and KVIE World 6-4. It is just 1 station on the Xfinity Streaming app that is having this problem. I can watch it over the
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Thank you Paula. The mails are still in my IMAP directory on your server but due to some programming/technical issues I can't bring them back. Losing twenty years of email is a serious issue. Is there a way I can get access to my entire IMAP director
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
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@user_yt2oj4 Are you having similar issues with other apps?
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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unable to speak to a real person
Our cable went out again. The problem is on your side. I tried calling but was connected with a bot. I want to talk to a real person. I have questions that a bot can not answer. Real customer service means being able to talk on the phone with real people.
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Channels and Programming
Thank you for giving that a try. Do you have the Xfinity app? I invite you to donwload it to your mobile device if you don't have it already https://www.xfinity.com/apps. What happens when you give it a try on the app?
I am getting the message "You'll need to make a payment in person" when trying to pay online
I would like some help since the online chat did not help with this. They said someone would look into my account but that was more than 3 weeks ago.
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Thanks for posting on our community forums, WelcomeMatt. I’m truly sorry for everything your grandmother and you have had to go through. I can absolutely understand why this feels so frustrating, especially with the billing concerns, service in
40 YEARS OF LOYALTY & ON-TIME PAYMENTS DOESN'T MEAN MUCH
My 94 year old grandmother is being charged $414 a month for the cable/TV/landline package. As her grandson I did some research and discovered that a person in my area is paying an average of $280 for the exact same service. She has also been paying for a channel that she can't watch because it says
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Wonderful! Thank you for working with our team and we hope you enjoy this perk with the Xfinity Membership!
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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user_x9kipn How can we assst you today?
XfinityVictor
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Service complaint Request to escalate
I have a complex multi-account line-transfer and generation-restoration issue unresolved after 16 days and need it escalated to the Mobile Executive team.
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