Hi my name is [Edited: "Personal Information"] and I have try to change my plan because I found out that I have been paying for TV service that I haven’t been using and would like to get rid off it but found out that there is no such on option for no reason! So please help me to change my plan to on

Hello, I cancelled my internet service and dropped off the Internet equipment at a local xfinity store on Feburary 14, 2026. I was provided with a printed receipt, but never received a confirmation email. Yet I received a new billing statement on yesterday, Mar 08, 2026 for "Services From Mar 13, 20

In October I went into an Xfinity location to sign up for internet. I told the employee I just wanted the internet deal for $65/month (as listed on the website). I was told that “if I wanted to I could try out Xfinity mobile. It’s free for me to try out.” I told him kindly thank you, I’ll think abou

I am experiencing an issue with my trade-in. I sent three phones on February 26th, and it appears they may not arrive on time, if at all. I received an email confirming that two of the phones had shipped, but I did not receive an email regarding the third. My USPS receipt indicates that all three ar

In October 2024, I moved out of town and paused my Xfinity internet service because I was still under contract. I was informed that the service could not be canceled and that the account would remain paused with a $10 monthly pause fee. In May 2025, when I returned, I contacted Xfinity to resume my

Hello, I’ve been trying to cancel my service for the past month but haven’t been able to get it resolved. Before leaving the U.S., I scheduled a callback to cancel my service, but I never received a call from Xfinity. I also tried cancelling through the Xfinity Assistant and chatting with an agent,

Dear Xfinity Customer Support Management, I am writing to formally escalate an ongoing issue regarding a missing $500 trade-in promotional credit on my Xfinity Mobile account, [Edited: "Personal Information"]. During your Thanksgiving promotion in November, I participated in a trade-in offer that pr

I have been a customer since they were Comcast in the late 80s. I can't take all their lies anymore I'm getting older and last time I talked to 1 of there employees it put me in the hospital. I have a weak heart. And I just want it over I never want to talk to them as long as I live.

Hi can I cancel my pre order for samsung s26 ultra

I received a message from xfinity assistant that an issue with my service was detected. I followed the link and chatted with the bot, but it got stuck in a loop of asking me the same questions; coupled with that it wanted me to authorize being charged an additional fee to have the issue addressed af

A hotspot I frequently depend on is currently offline, and the only way I've discovered to fix this is by sending a direct message on the forum. I hope this gets resolved soon, as hotspots in my area tend to be unpredictable. If anyone has an alternative solution, I would appreciate hearing about it

I am an ex-employee and I’m about to take an extensive trip overseas. I no longer have access to Xpe and therefore lack the ability to request a cancellation on my services. Please I need assistance to do cancel my services.