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got call too just now, hung up on them. got similar call couple years ago and got scammed,took me an hour on call with real xfinity tech to fix security breech and secure account.
SPAM CALLS from 1800-266-2278 saying its xfinity comcast
Second time I received a call from someone with a heavy indian accent saying are you by your device, your internet is being compromised. Second guy almost had me, because he had my email and supposed account info! I asked him to please verify he was with xfinity and he sent a text to my telephone nu
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After speaking with a representative from your Customer Security Assurance, I'm not sure that she really believed what I was telling her and I don't think that I will ever hear back from that department based on how she responded to my questions. I h
Scammed on Xfinity 1-800-266--2278
I was scammed on 5/5/26 on the Xfinity 1-800-266-2688 number which was not spoofed. The call actually came in on that number. They sent me a security code on the Xfinity text #266278 which was not spoofed. This means that this was an employee or a person who works in a Xfinity/Comcast facility made
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user_mw8mkm Thank you for giving that a try. Since we are in a public space, we want to be sure to keep your account details private. Let's see if we can work through getting you in to DM. May I ask what kind of browser you are using? After clearing
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
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Email isn't loading
Please help! No new emails are loading. This never happened for years.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Price negotiated on phone not honored
Cc: FCC Twice I have called Xfinity to discuss the discount on my account and twice I have been promised a discount equivalent to the previous promotional price - neither of the promised prices have been reflected in my bill. [Edited: "Personal Information"]
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Written cancellation refused via chat — overseas account holder, no US phone, 40+ minute chat with no resolution
Requesting Digital Care Team assistance with a cancellation that was refused via Xfinity chat support today, after a 40+ minute session in which the floor agent and his stated supervisor were unable to action the request. Account holder situation: I am currently overseas with no US phone number avai
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user_8tpzpd Hi there! Thanks for using our Forums and our team is here to help you make the changes you need. We got your back and are happy to assist you. To get started can I get your name and service address? To send a "direct message" / "private
cancellation
I need to cancel my internet. Give me online option as I'm travelling out of the country. The phone call at customer center does not let me put through to your agent.
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Good idea. I will have to do same. Too many ads! Also. Even worse. I have a meeting with an attorney this week regarding a legal situation. I had saved very important emails regarding this and forwarded them to my good email at outlook to send. They
Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
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Hi there csigrissom I completely understand your concern, and you are right to be cautious when it comes to billing. No one wants to feel unsure about charges or worry about getting money back if something does not look right. The reason A
late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately
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@user_bwjmco You cannot send a private/direct message until an Xfinity employee directs you to do that. Doing so without an invitation is against the forum policies.
Issues with compatibility
Has anybody else had issues with getting a phone that is compatible with Xfinity I've bought two brand new phones off of Amazon which both said they were unlocked for all carriers including Xfinity and I get them and I put in the MEI number they're not compatible. I live on disability so I am on a v
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Is there a way I can send you my account information
Disney plus and Hulu ongoing issues
This is the second time I have been kicked out of Disney plus and Hulu apps. I have tried everything that was suggested online and talked to representatives from Disney plus and Xfinity technical support together at the same time and it is still now working. Disney is showing my account was cancelle
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
cancellation
I need to cancel my internet. Give me online option as I'm travelling out of the country. The phone call at customer center does not let me put through to your agent.
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Forced in that I was not receiving my Comcast email for over a week and didn’t realize it until people would say “didn’t you get my email I sent ?” So I had to connect with an Xfinity source for an hour for them to “fix it” and they reminded me I had
Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
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@user_wwzvfj @XfinityJoe Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p
Gaming consoles connect to WiFi and Ethernet, but receive no internet connection
We had a technician come over a week and a half ago and all he had to do was switch our old modem with a new one. When he arrived he did an internet speed test and determined that we did not need a new modem since the speed test showed we had fine internet. He left but then returned and started mess
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I have not heard any update on this issue. What's the status on getting the conduit fixed?
Conduit termination
The underground conduit installed at my home does not extend up to the demarcation box. It comes up out of the ground about 10 inches and stops. The end of the conduit is exposed to allow rain and water in and the cable is exposed. Is this correct?
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Yep. The signals are borked. Have you tried doing any of the tips from that article ?
Repeated instances of packet loss
Hi Xfinity Forums, I'm at my wit's end here. I have been experiencing repeated packet loss randomly occurring throughout the day for the better part of a month. Some days are better than others, and while a few of these instances have resulted in "outages" marked a "network damage", there are others
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Hi there, @user_nthe24 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear the troulbe you experienced trying to cancel your service. Please be assured you reached
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Written cancellation refused via chat — overseas account holder, no US phone, 40+ minute chat with no resolution
Requesting Digital Care Team assistance with a cancellation that was refused via Xfinity chat support today, after a 40+ minute session in which the floor agent and his stated supervisor were unable to action the request. Account holder situation: I am currently overseas with no US phone number avai
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