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Xfinity Support
My $64.00 loyalty discount was removed from my account, I would like to have it reinstated. My bill right now is $151.00 a month and I would like to keep it in that price range. John [Edited: "Personal Information"]
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Customer Service
Long-Time Customer Paying $100.90 While 1 Gig Is Advertised for $50
Hello Xfinity Team, I’ve been a customer since 2023, and my bill just increased to $100.90. I found a 1 Gig plan advertised at my address for $50/month with a 5-year price guarantee. However, customer support only offered me 300 Mbps for $70.90. I’d love to stay with Xfinity. Could you please help m
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Your Home Network
Good evening user_5int11 we can certainly look into this further for you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so,
Peaock Activation
I posted the following issue four days ago on Reddit (r/Comcast_Xfinity), including screenshots which Xfinity says were downloaded and added to the "ticket" from my Imgur upload. Note: I don't have a "ticket" number. I’ve been trying to activate my peacock for over a week, but the Xfinity Assistant
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user_canes09 I appreciate you letting us know. I understand how frustrating it is when you've already completed all the troubleshooting steps and are still waiting for a resolution. Just so I can make sure I'm providing the most accurate information,
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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box in my yard in disrepair
I can't seem to get xfinity to fix the "box" in my yard. There seems to be no category for this. Probably would be in the construction dept, but how do you get them? A tech came out, called his supervisor and that was over a month ago. This box has been in disrepair for almost 10 years.
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Customer Service
@user_x6 My extenders all suddenly went off line. I have an XB6 gateway and 3 first generation xFi pod extenders and I'm wondering if firmware updates made them obsolete. Tech is coming Tuesday. Im not optimistic.
Wi-Fi extender pod connection issues
I have a new gateway XB8 router which I obtained because my WiFi extenders stopped working with my old gateway (which was otherwise working fine). I couldn’t connect the old ones to the gateway and it would time out while trying to connect. Since getting the new gateway (which was suggested by an Xf
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@user_7cd542 That's great news. We appreciate the update. Thanks for sharing your resolution.
Apple TV error
I upgraded my X1 box in order to access the multiview feature and now I cannot connect to Apple TV app through Xfinity’s third party apps. The message I get is “can’t connect. Wait a moment, then try again”
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@user_u303vh We appreciate you reaching out to us here in our community about your Global Pass and mobile phone concerns. If we may assist, please send us a Direct Message with your name and service address. 1. Click "Sign In" if necessa
Global pass
I spent over 2 hours on the phone with Pam on Global Pass trying to activate my service while in Aruba. After 2 hours my phone can only make emergency calls. And no internet or wifi. What am.i paying for. If this is not resolved ASAP I will be changing my service plan and provider.
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xFi extender suddenly all offline
I have XB6 gateway and 3 first generation xFi Pod extenders. Suddenly all three went off line at once. Comcast can see all three and tried to map or re-provision them to no avail. Tech coming out Tuesday. My guess is there was either a firmware update on the gateway or something happened on the back
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Devices and Equipment
@user_r4ts6g Here's an article: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements with the minimum requirements for the Xfinity Stream app. I hope it helps you to ensure all devices are compatible.
Xfinity stream freezes on Samsung UN65NU6950
Xfinity stream always freezes.on this Samsung TV model 65NU6950. It is not the wifi because other, cheaper, TV located further away from the modem always woek flawlessly. I would appreciate any suggestions including to know what tV would work or not when buying a new one.
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Hello @lilleypad, and thank you for providing such a detailed overview of the troubleshooting you've already completed here on our Xfinity Community forums. I can certainly appreciate the amount of effort you've put into isolating the issue. Your tes
Tech Support - Intermittent Ping Spikes (50ms to 200ms+) / Node Ingress Noise or Line Quality Issue
Hi everyone, I am looking for an official employee to look at my line diagnostics and neighborhood node health. For the past few days, I have been experiencing severe, highly erratic intermittent latency spikes. My baseline ping sits beautifully around 11ms, but every few moments, it jumps violently
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Once again Xfinity removes actively used features with out explanation. Add this to the DVR cloud tuner limit of 6 shows.
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Thanks for posting on our community forums, user_f2te7d. We can help with your equipment concerns. We need to access your account to investigate this further. Could you please send our team a Direct Message with your name and service address? Our tea
I recycled an Xfinity modem I have because you told me to. Now seven months later you keep sending me endless texts
I’ve tried telling the brain dead customer service agents I no longer have it but apparently their so stupid they don’t understand
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All notifications. I've already spoken with an xfinity employee. Did all the troubleshooting as far as the app and notifications. So far no solution just waiting for the developers to figure it out.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Good evening user_nxwyf8 are you still experiencing issues with this? Please let me know, I would be happy to assist.
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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I do not know how to post publicly. I wrote my issue and hit post. Did not know it was not public.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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user_27f9h0 thank you for using the Xfinity Community Forums page to reach out today. Being charged for service you no longer have would certainly be concerning for me as well. Let's see what is going on together to clear this up. Please send
My bank account is being billed montly even though I cancelled my account almost a year ago?
Hi, I cancelled my account (for an internet plan) about a year ago now, but I recently noticed that my checking account has been billed for the monthly fee every month since then. My online account shows no history of the bills or payments that have been taken from me in the last year, and I am unab
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user_nnx23m thank you for using the Xfinity Community Forums page to reach out today. I can definitely assist you with making a change to your services. Let's get your account pulled up to address this immediately. Please send us a direct mes
Cancel Internet Under 30-Day Money-Back Guarantee
I recently signed up for Xfinity Internet but have decided not to keep the service. I am still within the 30-day money-back guarantee period and would like the service canceled effective immediately. I have already received my first bill, so please make sure all eligible charges are reversed or refu
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Thank you, @user_iaq43g for reaching out here on our Xfinity Community forums. I can certainly understand how frustrating that would be, especially after paying the bill and replacing the modem, only to find that your internet still isn't working. A
XfinityCliff
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WiFi isn't working
I paid my bill and got a new modem but my internet still isn't working
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