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6 months, I did a direct chat yesterday and the agent said he was mailing me a replacement xb10. Well I got an XB 8 in the mail. This is the 2nd time now the agent wasted my time and now I'm stuck driving to a store to return it.
Upload Speeds are dismal
I have been on the 500 MBPS plan in Florida for several years now and I just realized my upload speeds are terrible. Over the course of a week all speed test I run come back between 5 and 10 Mbps. I messaged the chat agent who told me that's the current speed and if I wanted more I would have to pay
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I have new credit card number
I need to change my credit card number fir payment
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Sign-In and Account Management
Hi, I never received any final billing statement. Is there a way to confirm this amount?
Sent to collections despite closing accounts
I am repeatedly receiving messages from Waypoint Resource Group stating I owe debt related to a Comcast account. I at one point had TWO active addresses with xfinity. I closed both out and returned my equipment for both addresses. Despite closing them out and being assured of this, it took months to
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Hey there, user_qcx1v1! Thanks for reaching out with your connectivity issue. It is never an ideal situation to be experiencing ping spikes in the middle of your gaming sessions. To look into this further, can you confirm if the issue happens when yo
Internet Dropping
Hello, I am reaching out because I am experiencing severe, game-ruining ping spikes and I need this escalated to a network/Level 2 technician. I have contacted customer support multiple times before about this and have received very poor service. I was previously sent a Wi-Fi extender, which did abs
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user_mb2215 The full past due balance owed must be paid by the date you chose. Let's say you set up a payment arrangement for 6/30 (for example). That means you can pay that off on 6/30 or before that day.
Bill
I have a payment arrangement for my account if I pay it early will it cancel my arrangement out
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Bill
I have a payment arrangement for my account if I pay it early will it cancel my arrangement out
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Customer Service
Hi @user_3dlp73, and thank you for taking the time to post on our Xfinity Community Forum! We apologize you're having trouble with our Xfinity Stream app. I understand how frustrating that is, especially when it was working for you before. Let’
Can't watched saved programs on my xfinity stream app. They won't open up
I have the Xfinity stream app and have watched dvr programs on the past ON MY CELL PHONE when I was not at home. I now cannot watch them on my cell phone even if I am at home. The programs show up on my phone but when I access the watch feature, they just keep loading with the dots going back and fo
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user_3i2p11 Thank you for reaching out for help with your prepaid card. Most of our cards are prepaid MasterCards and can be used at any location that accepts a debit Mastercard. You can also contact our incentive team directly for help on our incent
Help me
Hello. I received an xfinity prepaid card. I tried to use it but no site accepts it. It has funds on it but it is not active or blocked. Please help me.
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So are negotiations still being had or not? Training camp is coming up and I’ve missed out on GMFB for the last 2 months. I’ve been holding out in hopes of NFL Network returning to Xfinity but if that’s no longer a possibility, then I need to find ot
When will this dispute be resolved?
Okay, somebody took your ball and went home. Now you need to go and get it. You knock on the door of your friend to get your ball back. He says it’s his despite your name on it. You played a great game. Your friend won but then he ‘stole’ your ball. Now no one can play ball with you. Do you ask for
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Just a quick status update. Network has been really stable today. If it stays stable from now to the day before my tech appointment (inclusive), I'll cancel the tech appointment and close this thread. Thanks to everyone at Xfinity who helped.
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Help me
Hello. I received an xfinity prepaid card. I tried to use it but no site accepts it. It has funds on it but it is not active or blocked. Please help me.
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Customer Service
Good afternoon user_d40zq8 we can certainly assist you. I will need some additional information. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon
Outside cable box cover broken
Our outside cable box cover is broken. Who do I contact to get this fixed?
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Outside cable box cover broken
Our outside cable box cover is broken. Who do I contact to get this fixed?
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Customer Service
user_gaebnn I may be able to see the ticket already if you would like me to check. I can not assist with the issue since you did escalate that far, but I can help be the middleman and provide updates if I can locate the ticket. Send our team a direct
Tenant has unpaid bil
I am the landlord. My tenant had the same last name. Xfinity flat out refused to unblock service unless bill was paid . They would not even follow the policy on their website and take my documents.
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The outside cable box cover is cracked and broken. How do I get it replaced?
Cable utility box cover is broken and needs to be replaced
Cable utility cover for our HOA community is broken. The last workers extended cables outside the box and the cover no longer fits. All cables have been exposed to the weather and animals for months. I contacted you months ago and you opened and closed a ticket without doing anything. Please help.
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device shows connected to gateway but has been recycled and is not here
My previous desktop Mac has been recycled with Apple, yet still shows connect to my gateway. I can't delete it because it says to disconnect it first. I obviously can't do that as it no longer exists. How do I get it off my device list?
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Your Home Network
Problem just resolved itself. Too bad Comcast's first reaction was to be IN DENIAL. The problem wasn't with my settings, but with Comcast's SMTP server. Working again now.
bob0006
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7 hours ago
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SMTP Server Issue - can receive but not send email
I'm OK using the Xfinity app on my computer and phone. However, since this morning's service interruption, I can't get Outlook 2016, 2019 nor BlueMail for Android to accept my credentials. They work for receiving mail on port 993 (IMAP) but not for sending using port 465 or 587. Yes, my settings all
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