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Our apologies for the error and misinformation @user_ktiu0g as it is our policy to credit active duty military members for Early Termination Fees. Your account has been properly credited and we will circle back with you soon to make sure you are seei
Why doesn't Xfinity wave early termination fees for PCS for military?
I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i
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No, I’ve never had the opportunity to redeem the reward. It doesn’t show up as an option when I’m on my Rewards page, which is why I’ve tried coming at it from a few different angles already.
Need Help Activating Peacock Premium - Diamond Rewards Member
Hello, I received an email stating that, as a Diamond Rewards member, I am eligible for a free Peacock Premium membership. However, I’m unable to activate the offer. I’ve followed the activation steps outlined in this forum, but when I visit the “Activate Peacock” page, I receive the following messa
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Duron, this is incorrect. Per the SCRA https://uscode.house.gov/view.xhtml?req=(title:50%20section:3956%20edition:prelim A service member may terminate a contract if they receive military orders to relocate for a period of not less than 90 days to a
Why doesn't Xfinity wave early termination fees for PCS for military?
I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i
Question
Hello and good evening, @user_xod7xx! We are glad to further help with the Xfinity app and do not want you going in a loop. Have you tried to clear your browsing data/cookies, restart your device, and then try to login again? That will clear any past
Login nightmare
Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????
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Login nightmare
Why is Xfinity app making me log in through Safari, then when login through Safari I get an “access denied” error, I try redirecting to Chrome where I can log in except that it takes me back to Safari????
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Sign-In and Account Management
Unsubscribe peacock premium without equipment
How to unsubscribe peacock premium without equipment? I returned my cable tv equipment and only do streaming through direct apps to Disney, HBO Max, etc. I have already moved to a different internet provider and will get peacock through Walmart+. Xfinity and peacock suppport have been no help. They
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Customer Service
We are working directly with the local team on this, @user_3b16wp. I understand it may not feel like things are moving forward but they are. This is part of a construction job and are hoping to get a further update on this tomorrow. We will be back i
xfinity support
Im having problems with my Xfinity installation. The next visit will make the 8th time Xfinity has been out to my house since they first arrived in December to install fiber. 1) The initial cable team came out in December and asked my permission to run it down my driveway I was very excited and gave
Question
Need Help Activating Peacock Premium - Diamond Rewards Member
Hello, I received an email stating that, as a Diamond Rewards member, I am eligible for a free Peacock Premium membership. However, I’m unable to activate the offer. I’ve followed the activation steps outlined in this forum, but when I visit the “Activate Peacock” page, I receive the following messa
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Sign-In and Account Management
@XfinityDilary this has not been resolved. My next appointment is still showing to be on December 31,2035. I did a direct message and got 2 slightly different answers and when I asked for an escalation I did not receive a response. Since it is not a
xfinity support
Im having problems with my Xfinity installation. The next visit will make the 8th time Xfinity has been out to my house since they first arrived in December to install fiber. 1) The initial cable team came out in December and asked my permission to run it down my driveway I was very excited and gave
Question
Again, Thank you for not helping. I need someone that can actually help me
Why doesn't Xfinity wave early termination fees for PCS for military?
I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i
Question
Unfortunately, being outside the Xfinity footprint does not authorize a credit for ETFs. I understand how this could become very frustrating, but there is nothing more I can do at this time.
Why doesn't Xfinity wave early termination fees for PCS for military?
I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i
Question
Yes, I would like help with an ETF. I am AD military on PCS orders, my new address does not have Xfinity service available.
Why doesn't Xfinity wave early termination fees for PCS for military?
I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i
Question
Is there anything else I can help you with at this time?
Why doesn't Xfinity wave early termination fees for PCS for military?
I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i
Question
Thank you for not helping me. I will report this up my chain of command and our legal team to let them know Xfinity does not abide by SCRA laws.
Why doesn't Xfinity wave early termination fees for PCS for military?
I don't understand why Xfinity is not waiving my early termination fee for a military PCS to a location that does not offer xfinity/comcast service, in violation of the Service Member Civil Relief Act. I have tried calling and emailing multiple times and they always say that they will take care of i
Question
@Rick441 Perfect! I hope you have a great night!
Do the latest Xfinity X1 TV Boxes have VISUAL and FULL SCREEN Rewind and Fast Forward on TV?
Do the latest Xfinity X1 TV Boxes, including the 4K wireless one, maintain the same rewind and fast forward experience on a TV as the older boxes such as the XG1-A? Most importantly, I'd like to know whether Rewind and Fast Forward are still both VISUAL and FULL SCREEN at all speeds except the faste
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Hey there user_cb9gui, thanks for reaching out over our forums! We may not be able to make changes to the layout of the app, but we might be able to assist with changing your Wi-Fi settings! Please send us a direct message with your full name, name o
edit wifi settings in Xfinity app is NOT accessible
The new popup window for "WiFi details" in the Xfinity app fills up my smaller phone. I can see Share in the purple box at the bottom of the screen. I have since learned I use my finger to pull up that window and see "Edit WiFi settings >". However, I cannot click on it. Consequently, I cannot chang
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@XfinityOrlandoM Not at the moment, thanks. If I think of any later, I'll do a new post.
Do the latest Xfinity X1 TV Boxes have VISUAL and FULL SCREEN Rewind and Fast Forward on TV?
Do the latest Xfinity X1 TV Boxes, including the 4K wireless one, maintain the same rewind and fast forward experience on a TV as the older boxes such as the XG1-A? Most importantly, I'd like to know whether Rewind and Fast Forward are still both VISUAL and FULL SCREEN at all speeds except the faste
Question
Hi there @user_3h20xd! We truly appreciate your loyalty and want to be sure you're able to redeem your diamond member rewards! To confirm, have you redeemed the reward, before trying the activation steps?
XfinityQuemekia
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Need Help Activating Peacock Premium - Diamond Rewards Member
Hello, I received an email stating that, as a Diamond Rewards member, I am eligible for a free Peacock Premium membership. However, I’m unable to activate the offer. I’ve followed the activation steps outlined in this forum, but when I visit the “Activate Peacock” page, I receive the following messa
Question