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The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
Resetting secondary email passwords
All of my comcast emails have been working perfectly until today when i was asked to reset a password. I went into my primary account and tried to reset. I get a “sorry, something went wrong message”. How do i get the password reset?
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Sounds good. Please keep up posted in case further assistance is needed. @user_j7x9ls
When do routers get replaced with more modern ones
I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology
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Moved here to the E-mail help section.
Recovering email
I have lost an email from 12/25/2025 and have exhausted all possibilities to try and search subject, date and sender and have found nothing. Nothing in active emails or trash or spam. can I please get assistance to recover it.
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@user_4xx71g that's a great question. The Xfinity ID will be set with a specific designation (Primary, Manager, User). Here is a helpful article that will outline what each user role does and how to distinguish between them: https://www.xfinity.com/s
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
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I only have one account so I assume I am. How do I know if its the primary account?
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
Question
coaxial install
Hello, I recently signed up for Xfinity internet (1000mbps) and while attempting to activate the WiFi Gateway modem I discovered that the house's coaxial lines are non-functional. Would Xfinity be able to assist with getting that coaxial line installed?
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Customer Service
Good morning @user_u4g5xm. As someone who also works from home, I can appreciate the urgency here. We work on or complete all jobs as quickly as possible; outside of line work can take up to 14 days. However, we will stick with you to ensure the job
Hazardous wire and no internet
A damaged Xfinity line serving our home has left us with a complete internet outage. A technician has already confirmed the issue, but we were told the repair could take up to two weeks. This is not a minor inconvenience. We both work from home and depend on this connection for our jobs. Being witho
Question
Greetings @user_mw2cxm,Your search is no more, you have come to the right place for help! Our team can set up the order for the Xfinity pro Wi-Fi extender backup. Just send our team a direct message with your full name and service address.How to Send
Purchase xfinity wifi pro extender backup battery
I just am trying to purchase the xfinity wifi pro extender backup battery. I am tired of searching and the ridiculous loop thru the assistsnt with no positive results.
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@XfinityOrlandoM The XER10 modem/router (whatever you call that thing since it’s an unnecessary piece of equipment) can NOT be put into bridge mode. Get your facts straight since you are an “official employee”. Sheesh!
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
Hi there, @user_4xx71g. Thanks for reaching out to us here on the Community Forum. Just to confirm, are you logged in with your primary XFINITY ID when you attempt to change the billing date?
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
Question
Again, no accountability for the things the agents did, that's why they keep getting away with all the irregularities.
I got scammed TWICE by XFINITY AGENTS
I got scammed twice by XFINITY agents and bare with my explanation. In January of 2026 I call to see if the can get me back to my previous rate because I was going to end up paying double or triple the amount I was before the introductory rates. I was able to talk to the canceling department and get
Question
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
Question
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Billing
Hi there @user_w33xaj Thank you so much for reaching out. I'll be happy to assist. Have you tried to make a payment from the Xfinity App? If so, are you getting an error message when attempting to do so?
Fix payment option
I’m so sick of calling these ppl to pay my bill ! For more than 3 months now I gottah call to pay my bill
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hazardous wire and no internet
A damaged Xfinity line serving our home has left us with a complete internet outage. A technician has already confirmed the issue, but we were told the repair could take up to two weeks. This is not a minor inconvenience. We both work from home and depend on this connection for our jobs. Being witho
Question
Community Best Answer
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Purchase xfinity wifi pro extender backup battery
I just am trying to purchase the xfinity wifi pro extender backup battery. I am tired of searching and the ridiculous loop thru the assistsnt with no positive results.
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@XfinityChristy Good morning. As shown in the attached picture, we are experiencing the exact same issue on both my phone and my wife's phone. As I have mentioned previously, the support we have received so far has not been helpful, including during
Home security App
Our home security app isn't working on our Samsung S25 Ultra and S26 Ultra while we're traveling in Mexico! We've reinstalled it, but it's still the only app acting up. Customer service has been unhelpful for two days now. 😩 #Travel #TechSupport #AppTrouble
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Good morning @user_mhrxa. That all sounds very frustrating. WE would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Mes
Internet issues
My internet has been down since yesterday. I live in a community managed WiFi apartment complex. My access point is down with no lights on. Xfinity will not send a tech out and just keeps rerouting me and telling me they will call back. I work from home and need internet service.
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@CLsupra Thank you for reaching out. We apologize for the inconvenience. You should be able to see your public IP address when the Xer10 and ONU are connected. If you used a separate Wi-Fi router as a workaround, it may limit the information av
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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No internet all day and night and no alarms
We haven't had any internet and our alarms and cameras are all off in our house.I don't like it and I wanna file a complaint
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