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TERRIBLE SERVICE
I had a payment arrangement, I called into change it, and was successful until a few days later I get a disconnected notification, so I call back just for someone else to tell me, I actually don't have a payment arrangement and I can't get another one because I was given the wrong information by the
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Customer Service
Thank you for posting on our community forums, user_ga3t5r. Have you tried swapping the HDMI cable to see if that helps? This will help rule out any faulty wires.
Audio issue
Audio on my tv constantly fades in and out. Running tv speaker on HDMI. Wireless cable box. I’ve tried unplugging and rebooting and done a system refresh. Anything else I might try? Thank you.
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Good evening @user_vys2yt. Can you provide us some more details about what happened? Did you speak to this agent on the phone, over chat, or in person?
Rude agent!!
I have been a customer with xfinity for almost 9 years. They are usually very helpful. Except today i had antika was very rude and not helpful at all!! I simply ask for a week extension she decides to tell me how long it has been since payment. Very disappointing!!
Question
user_wx94ws - Thank you for choosing Xfinity and for joining us here on the Forums! We appreciate the opportunity to help. You mentioned that Peacock shows as active on your account. Are you able to sign in and access Peacock using your existing Xfin
Problem with free Peacock subscription
According to my Xfinity invoice, I have a free two year subscription to Peacock, due to my having upgraded my internet service. According to the Xfinity web site, my Peacock subscription is active. When I follow the links to set up my Peacock account and password, the Peacock site lets me go through
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Hi there, @AvonAllen! You are at the right place for help with your plan. We want to provide services that best meet your needs. We can port your home phone number to a cell phone line or remove that if you no longer want the number. Please s
I want to remove voice from my plan
I currently have Xfinity Voice on my plan, but don't really use it, so I would like it removed. How do I go about doing that? Thanks
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e016776 - Thank you for letting us know that you're experiencing this issue as well. We understand how frustrating it can be when your Favorites lineup isn't working as expected, and we appreciate you taking the time to reach out. If you haven't alre
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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$90 Unexpected Data Overage Charge – 15+ Year Diamond Customer
Hello, I’m reaching out regarding an unexpected $90 internet data overage charge on my most recent bill. I have been a Comcast/Xfinity customer for more than 15 years and am currently a Diamond Rewards member. My bill is now $360.36, and an unexpected $90 additional charge is significant and cost pr
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Billing
Problem with free Peacock subscription
According to my Xfinity invoice, I have a free two year subscription to Peacock, due to my having upgraded my internet service. According to the Xfinity web site, my Peacock subscription is active. When I follow the links to set up my Peacock account and password, the Peacock site lets me go through
Question
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Customer Service
Rude agent!!
I have been a customer with xfinity for almost 9 years. They are usually very helpful. Except today i had antika was very rude and not helpful at all!! I simply ask for a week extension she decides to tell me how long it has been since payment. Very disappointing!!
Question
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Customer Service
@user_a9n3g I appreciate you taking the time to share your experience. I'm truly sorry to hear about your experience, and we definitely want to make it a better one. I would like the opportunity to review the account history and the concerns you've r
Terrible Customer Service
I recently moved 20 minutes away from my old address, and I couldn’t get a real live person on the phone to discuss this after several attempts of calling the Xfinity Mobile line. I get connected to a live agent through Xfinity Assistant and this person booked an appointment for me a week out from w
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As a retired person that was involved in various businesses for over 40 years, I don't quite understand Xfinity's apparently self-defeating business model. In any event, it is finally time to try out Verizon FIOS.
Why are existing customers treated more poorly than new ones?
I was paying $85/m for Xfinity internet for years before I retired. Last year it went down to $70/month (1 year, 1.2 gig) under a new promotion when my previous term ended. In July and again today, I tried unsuccessfully to get my promotion extended to 5 years for $70/month at a lower 1 gig speed to
Question
@XfinityAldrik Hello, I am writing to follow up regarding the billing issue on my account. I have completed every required step and provided detailed information throughout this process. Despite that, the upcoming charges are still showing on my pro
Billing Issue
Hello, I recently visited the Xfinity store in Palm Beach Gardens, FL, on August 15 regarding a billing issue. During my visit, I was informed that the charge would be waived. However, I still see the charge showing on my account as a future bill. Would you please review the notes from my store visi
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I'm sorry to hear you're experiencing a similar issue, user_9vew64. We'd like to help. What troubleshooting steps have you tried so far?
Unable to view videos on X: tracert shows a loop in the routing
This problem comes up, goes away, then recurs. When attempting to view videos on x.com it sometimes doesn't load. I managed to get a tracert from the network and I see the following: Here are the tracert problem: tracert video.twimg.com 1 (my network) 2 10 ms 11 ms 11 ms 100.93.193.26 3 11 ms 11 ms
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Hello, I am writing to follow up regarding the billing issue on my account. I have completed every required step and provided detailed information throughout this process. Despite that, the upcoming charges are still showing on my profile. This has b
Billing Issue
Hello, I recently visited the Xfinity store in Palm Beach Gardens, FL, on August 15 regarding a billing issue. During my visit, I was informed that the charge would be waived. However, I still see the charge showing on my account as a future bill. Would you please review the notes from my store visi
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Whatever works best is ok with me.
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
Question
user_i9wchr, Hi, thank you for reaching out. Once the phone is paid off, it will typically unlock after 48 hours. Other requirements include:- Your phone must be activated for at least 60 days.- The phone must be paid in full.- Your Xfinity Mobi
Network Unlock Code
Hi, I am a former customer requesting an unlock code for a paid-off LG K30 IMEI: [Edited: "Personal Information"]. I no longer have an active account.
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I went through the same thing, and still is ongoing.
user_b2206f
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Re: "Bookshelf code invalid through rewards"
same issue here. On PC, redeemed the book reward shortly after 12pm and when I try to redeem it on amazon it says "There as an error accepting the invitation". I try to go back to rewards and it says the reward is out of stock and there are nothing listed in my redemption section even though I had s
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