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@slydemise Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfinity.com/conversation
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
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backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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Your Home Network
I have had 2 months of trying to have at least 10 Xfinity employees fix the Stream App. I have Apple TV box, Bravia 7 TV. All other apps work except Xfinity Stream. Almost daily I have to unload / delete the app and reinstall and log in.
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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We are glad to hear that worked! 😀 Did you need any assistance with anything else?
Help for email-only customer
Hi, I am an email-only customer and cannot access customer service or chat. I am having trouble access my email since the opening screen changed to a large telephone service ad.
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My comecast.net email account has been deleted and that's the account for my Peacock subscription
My Xfinity cable box had to be replaced and now I can't view Peacock because I need to sign in and I don't know the password to the Comcast.net email address tied to my Peacock subscription. How do I change the email address on my Peacock subscription?
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Sign-In and Account Management
How to delete an closed account
I am unable to delete an old, closed account from my profile, which prevents me from updating my profile. The Xfinity Chat Agent employs circular logic and the phone numbers do the same....
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Getting Started
user_8al0i4 Welcome to our community forum! Thank you for reaching out so we can make sure you're able to watch your event list. Are you at home or away from home when you run into the error?
Event cannot be loaded
In Camera Event list, I pick an event to replay and get this error message: Event cannot be loaded. Please help since it effecting multiple devices.
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Have you tested the speeds via WiFi? Use 5gHz band while close to the XB8. Clearly you SHOULD have higher speed via wired internet, however this could eliminate the notion of the Cat 5 being an issue. It sounds like the cable you are in
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
Question
TomR_u5zkg1 thank you for using the Xfinity Community Forums page to reach out and share your observation. Out of curiosity, are you also experiencing the same concerns that you are referencing with your own service?
2.4 ghz devices no longer connecting to xb8 gateway
For the past 12-18 months, my home network has been working flawlessly. I have an Xfinity XB8 (CGM4981COM) gateway and an xfi pod to ensure full coverage across my wide house; the gateway is on one side and the pod on the other. A significant portion of my network consists of roughly 30 2.4 GHz smar
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Interesting...we just rec'd an "enhancement of our network" earlier this week and are experiencing the same issue with pixelation/tiling on most, if not all, channels. Hmmmph-some enhancement! Like you, we rebooted the box, refreshed the signa
Pixelation/Tiling of TV picture following “network enhancements”
Two days ago Comcast/Xfinity notified myself and my neighbors they were completing "network enhancements" in our atea and so our Xfinity services would be interrupted for most of the working day. After service was restored (and I got the all clear notification from Xfinity), I noticed all TV picture
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user_7a265j, We can check further into which account the Peacock may be linked to. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. &
Unlink Xfinity Account and Peacock Account
I activated my Peacock subscription to the wrong account, which I do not have access to, and I want to unlink the subscription and activate it for the correct account. Please help me.
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Xfinity Stream App not working on all my Roku devices!
Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV channels: Season Pass in Espanol and you can’t scroll up or down to the
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Xfinity Stream Website
Hello, @user_po18dc happy to help you get your services activated. Is this for NOW prepaid internet or Xfinity post paid services? What type of error messages or codes are you running into?
Service
I purchased a modem and services yesterday.And I'm unavailable to get it connected to my laptop and my television and I have school work that I need to get done, that's why I purchased it
Question
I sent a message around the same time as posting this. Hopefully I can get in contact with someone soon. I'd prefer to get my issue resolved rather than find another service.
Extreme latency spikes past two weeks. New modem, new splitter, and ground checked by tech none fixed issue
Hey guys, so I'm having a really frustrating problem that arose about a week ago. In fact, this issue has happened ever since the 15th when Xfinity randomly texted letting me know they discovered a problem in my area and were working to fix it. "Hi it's xfinity assisant. We've identified a network p
Question
No dial tone
New router. No dial tone for voice. Internet ok. Tv ok. Cell phone ok.
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Home Phone Service & Equipment
user_k2odiz Thank you for letting us know about cable replacement that you ordered and we look forward to hearing your update once it arrives. Did you try connecting your ethernet cable to the modem port with the red line next to it? What were your r
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
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Service
I purchased a modem and services yesterday.And I'm unavailable to get it connected to my laptop and my television and I have school work that I need to get done, that's why I purchased it
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Customer Service
Thanks for the replies. To answer the question from EG: The Technicolor CGM4981COM is a high-performance, white, tri-band Wi-Fi 6 (802.11ax) gateway used by Xfinity (Comcast), commonly referred to as the xFi Gateway XB8-T. It ac
under 100mb for "gigabyte" service while wired
Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but
Question
Good day user_6ma2y9 👋 Peacock definitely has a lot of great stuff in it, so I want to make sure you're able to get access to it again to start enjoying! When it comes to accessing your Peacock account, especially on new equipment, it is imperative
XfinitySeth
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My comecast.net email account has been deleted and that's the account for my Peacock subscription
My Xfinity cable box had to be replaced and now I can't view Peacock because I need to sign in and I don't know the password to the Comcast.net email address tied to my Peacock subscription. How do I change the email address on my Peacock subscription?
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