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Hi, @user_45b947! I know your most recent post was two days ago, but did you find any resolution with this issue?

No internet on coax cable

I wanted to move my cable modem router to the living room where there is a coax cable but I connected it and there is no internet on that line do I need technician to fix that or can that be done remotely?

Question

Hello @user_c313f0 Thank you for reaching out to us on our forums for help and for bringing your services to Xfinity mobile. We are limited on assisting with mobile accounts, however if the account was set up for a promotion we can help with having t

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Agents promised $300 prepaid visa for each line, and now the offer is not honored.

In December I was promised to get $300 prepaid visa for switching from TMobile to xfinity mobile, this was promised and confirmed by multiple agents. I did bring 3 lines over and was told again that I will receive $900 in total. When trying to confirm again, I was told that this is not true and that

Question

Hello and Happy Friday!We 100% appreciate you bringing this to our attention! Your security is of utmost importance to us and we can certainly understand the concern with providing your SSN! To see how many lines on Xfinity Mobile you may qualify for

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security

Hello, I have a quick question. While speaking with a CSR about plans and changes to my account, she asked me to key in my social security #.   I find this troubling. I asked her why she needed that, as I dont think I ever registered it with Xfinity, as long as Ive had this account. 

Question

Just for clarification, it's only the Paramount+ app that doesn't work. No issues with Netflix or any normal cable subscribed channel.

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Paramount plus app not working with an X1 box

Hi there, tons of people including myself have issues with the Paramount Plus app streaming on Xfinity. Yes the actual streaming app, not the channel. We have a compatible box, but there is no way to upgrade the paramount+ app, and no way to delete it and re-download. Like everyone, it buffers too l

Question

For the most part, modems don't care about IPv4/IPv6. It's the router that needs to support it. I used to have a Zoom 5341J, and IPv6 worked on it. Comcast does use IP to access the modem for checking and updates and configuration. That may be v4 or

 commented 

8 hours ago

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is ipv6 supported on any of the Xfinity approved 3rd party modems?

I'm wondering if Xfinity supports ipv6 devices connected to an approved third party modems? I.e. not the XB7/XB8 gateways but Motorola or Arris modems. Or is it just ipv4 and we shouldn't expect to have ipv6 working?

Question

Can not stream my Amazon Prime Paramount + subscription on my Flex device

This is really annoying. Comcast sent me one of these as my internet provider so I installed it on one of my TV's.  I have been using it for awhile without any issues. However, recently we added Prime Video Channel Paramount +.  It does not show up on the Flex Amazon Prime as a subscri

Question

 • Flex

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App not working for me as well. Works great on my laptop through the same internet WIFI but not through the set top box.  My only work around is to plug my laptop into an HDMI connection on my TV and watch it that way.  Why can't this be c

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Paramount plus app not working with an X1 box

Hi there, tons of people including myself have issues with the Paramount Plus app streaming on Xfinity. Yes the actual streaming app, not the channel. We have a compatible box, but there is no way to upgrade the paramount+ app, and no way to delete it and re-download. Like everyone, it buffers too l

Question

@EG​ it's a Netgear CM1000

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Comcast says I need a new modem

I recently received a message from Comcast saying that they had upgraded my download speeds to 800Mbps, but in order to get them I needed to upgrade my modem. My modem is DOCSIS 3.1 and listed for download speeds up to 1Gbps. Why do I need to buy another one to get the 800Mbps speed?

Question

Hello @Biggen12. Thanks for reaching our team on Forums. Here's a helpful link that will give you instructions on how to set recordings: Set Up a DVR Recording with the Xfinity Stream App As a customer with X1 or another Xfinity TV package

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Can't record a show while watching it on the app?

I've tried the streaming app on and off over several years and I see it has improved some but I still see some missing functionality. For example, I don't see a way to actually record a show while you are watching it.  I don't even see a way to record a show from the mini guide.  The only

Question

@user_21e1a5 What is the exact make and model number of your current modem ?

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9 hours ago

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Comcast says I need a new modem

I recently received a message from Comcast saying that they had upgraded my download speeds to 800Mbps, but in order to get them I needed to upgrade my modem. My modem is DOCSIS 3.1 and listed for download speeds up to 1Gbps. Why do I need to buy another one to get the 800Mbps speed?

Question

If You's is working good enough for you, don't bother to replace it. The message was likely computer generated for those who might need to upgrade.

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Comcast says I need a new modem

I recently received a message from Comcast saying that they had upgraded my download speeds to 800Mbps, but in order to get them I needed to upgrade my modem. My modem is DOCSIS 3.1 and listed for download speeds up to 1Gbps. Why do I need to buy another one to get the 800Mbps speed?

Question

I hope too see the same soon! Thank you for the update, DaveO3 !

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O Rewards, Rewards - where the heck are you, Rewards? ( ¿Gift Card Delay? )

My $300 gift card for buying a new mobile device (late-September 2022) has, as others here have reported, apparently evaporated, along with a separate $100 card for 20+ years as a Comcast Customer, and a third gift of a portable bluetooth speaker.    When I check the rewards center (which

Question

Hi there, I am sorry hat you are having trouble with Xfinity rewards, we are here to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send

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Rewards

I cannot access my rewards.  I login,  ask a question , and it takes me in a loop.  I have tried mobile, app and browser.  I have not received a reward in months. 

Question

GOOD NEWS: My $300 award showed up on the Xfinity tracker this morning, showing my escalation ticket, and says that I should receive it in 2-4 weeks.

 commented 

9 hours ago

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$300 reward for new phone not forthcoming

I've been an Xfinity customer for over 20 years. I received on email from Xfinity on Sept 29, 2022 indicating that I had a reward of a $300 prepaid visa card if I purchased a new eligible phone within 30 days.  I claimed the reward and ordered a new phone the next day via the Xfinity mobile si

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

9 hours ago

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Rewards

I cannot access my rewards.  I login,  ask a question , and it takes me in a loop.  I have tried mobile, app and browser.  I have not received a reward in months. 

Question

GOOD NEWS: My $300 award showed up on the Xfinity tracker this morning, showing my escalation ticket, and says that I should receive it in 2-4 weeks.

 commented 

9 hours ago

 to the conversation: 

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O Rewards, Rewards - where the heck are you, Rewards? ( ¿Gift Card Delay? )

My $300 gift card for buying a new mobile device (late-September 2022) has, as others here have reported, apparently evaporated, along with a separate $100 card for 20+ years as a Comcast Customer, and a third gift of a portable bluetooth speaker.    When I check the rewards center (which

Question

Comcast says I need a new modem

I recently received a message from Comcast saying that they had upgraded my download speeds to 800Mbps, but in order to get them I needed to upgrade my modem. My modem is DOCSIS 3.1 and listed for download speeds up to 1Gbps. Why do I need to buy another one to get the 800Mbps speed?

Question

 • Your Home Network

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Flex showing Bluetooth device is connected, but it is not

Hello, my Xfinity flex box is showing my wireless headphones are connected via Bluetooth, but they’re not. I have reset the box, unplugged it. Hit “forget” option for headphones and they’re still showing connected. The headphones connect and disconnect fine with my phone and laptop. My headphones ar

Question

 • Flex

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The concern is not "Community Center" help related. Thread moved here to the proper help section for assistance.

 commented 

9 hours ago

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half of text missing

when i get a new email half the text is missing. is there a way to read all the text

Question

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