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My wifi
How do i add a password to lock my wifi so stranger cant access my wifi
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Your Home Network
Thanks for the update, would you like for us to check back in with you some time next week before closing out @user_9lmcfo?
Assistance with Xfinity Mobile issue
I need assistance escalating a serious Xfinity Mobile ordering, activation, IMEI, CSA security and billing issue that has resulted in multiple device transactions and lost work. I have a detailed written complaint and would like an Xfinity representative to invite me to Direct Message Xfinity Suppor
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@XfinityJoe the ECM is still working on this issue.
Assistance with Xfinity Mobile issue
I need assistance escalating a serious Xfinity Mobile ordering, activation, IMEI, CSA security and billing issue that has resulted in multiple device transactions and lost work. I have a detailed written complaint and would like an Xfinity representative to invite me to Direct Message Xfinity Suppor
Question
C'mon Xfinity, seems like it's getting worse now! Your customers are sad! Do something nice for people subscribed to TV having to deal with this over the last few weeks!
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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Hey there, user_gm1w1m! Thanks for reaching out on our XFINITY Community forum regarding the equipment you never received. Not to worry! You have reached the right place for assistance. I know how important it is for you to have your roborock connect
Equipment never received
I never received an equipment. I have been using xfinitywifi (public) at home because it worked. But now I need to connect roborock with the wifi and I never actually received an equipment from Xfinity. How can I solve this issue?
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user_x40bds, I understand this option worked out for you. Let us know if you have any follow-up questions regarding your account or any recent changes.
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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user_hvf8vg Hi there! Thanks for posting on our community forums. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send
Help me please
Hello, I need help with my new Xfinity Internet installation. I received my modem, but my apartment has no coaxial cable outlet. I tried calling customer service, but the automated assistant would not transfer me to a live agent. I need to know whether a technician can install the necessary connecti
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Hey @user_rr75w4, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to submit a review for the address and see if we can provide services. Please send a direct message by clicking the chat icon in
Serviceability
Hello, I am writing to request a formal site survey and serviceability ticket for my address. My home is currently listed as "not serviceable" in your system, but my neighbor directly across the street ([Edited: "Personal Information"]) has the ability to get Xfinity service. The distance from their
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Repeated Unauthorized Xfinity Mobile Charges After Cancellation. Multiple Refund Promises. No Resolution.
I cancelled my Xfinity services in May 2026, yet I have since been charged FOUR separate times for Xfinity Mobile services I never authorized. Despite contacting customer support repeatedly, I have received no refunds, and the charges continue. After the first two charges, I spoke with an agent thro
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Billing
Thanks for reaching out on our Xfinity Community forums @tysonshirelle! We’d be happy to help you explore options that don’t include Choice TV and make sure you’re getting a plan that works better for you. When you have a moment ple
Remove Choice TV
I am looking to change my plan, but I want to remove Choice TV from the plan I am looking at
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Greetings, dexmEl! Thanks for bringing your Internet and billing experience to our attention. I can understand where your frustration is coming from after the journey you went through. We would love the opportunity to turn your experience around by l
Live support agent giving misinformation. Again...
Last year I enrolled in the Xfinity NOW plan where I had an awful experience with the internet speeds and ping falling drastically short of what was advertised on site and shown on the FCC Broadband Facts label. After spending several hours on live chat and the phone with support "helping" me troubl
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I need customer service
Could you please connect my television to my regular channels that I am paying for right now? So I can watch TV like I've been for the past 4 days. I have not been able to see my service
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X1
Existing customer – 5-year Gig promo review
I’m an existing Xfinity customer paying about $154/month for Gigabit Plus with unlimited data. I see the current 1 Gig offer is $50/month with a 5-year price guarantee for new customers. Could an Xfinity Support/Digital Care representative review my account for any existing-customer, loyalty, retent
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Billing
@EG Thanks for your collaboration. @user_18b71b We appreciate you meeting us here about a new promotion. We'll gladly assist. Just to let you know the free Xfinity Mobile Select line is a perk, and not a requirement. Please send us a Direct Message
New promotion
My contract is ending, I can lower my internet speed and get a 5 year price guarantee, but it includes a one year mobile phone number for free. I do not want a mobile phone. How can I get the promotion without adding a mobile phone number? I do not want to be charged for a mobile phone number after
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I have no activation but to hit. It says I have unlimited. Then I go to ESPN which tells me I need a subscription. Help.
ESPN Unlimited appears active in my subscriptions but I can’t sign in.
I previously had a subscription with ESPN Unlimited but cancelled when this became available with xfinity. Have tried to sign in with Disney login. How do I get this to activate?
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Greetings, user_djh91g! Thanks for reaching out to us with your messages received about your phone bill. If you recently signed up for the promotion it may take 1-2 billing cycles for it to reflect through the notifications. You can manage your text
XfinityNatalie
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Cellphone
Please stop sending me messages about my phone bill i was approved by a promotion no bill for a yr
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