Xfinity Community Forum

Need help relocating external cable

I would like some help with relocating the external cable for Internet. I would like to have it moved to a different part of my house. Thank you!

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Customer Service

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user_50zb2b Hi there! Thanks for using our Forums to contact us about the special offer you wanted to take advantage of. Our team is here happy to work together to make sure you get what you signed up for. To get started can you shoot us a DM with yo

XfinityJorge

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4 hours ago

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$200 Gift card scam

I was told I would be receiving a $200 amazon gift card after 90 days as part of the 2026, Xfinity was advertising a Gig WiFi new-customer package that included: Gig WiFi — $60/month for 1 year Disney+ and Hulu bundle included Peacock Premium included 4K streaming box + voice remote included $200 Am

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This time the internet went out roughly around 3am the morning of Thursday, September 3rd and I went to the app and I saw that there was no area wide outage and so I followed the prompts in the app to troubleshoot and it prompted after it could not r

user_d09rs7

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4 hours ago

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Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact

I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever

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user_wl6t47 Looking at the other screenshot you sent over. Please click on the Direct Message icon, and then you will see the paper/pencil icon on the next screen.

XfinityKassie

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4 hours ago

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Can’t access redeemed rewards

Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits. this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disapp

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Multiple techs have been out since this post. The latest tech informed me there was an upstream network issue causing interruptions. No remedy has as of yet been performed. Unfortunately, since Comcast dominates the cable network in my area and no fi

blotta94

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4 hours ago

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Completely unusable internet due to Intermittent Personal Outages for 4 Months

I have been experiencing a progressive decline in internet connectivity since "network upgrades" were performed in my area in May 2026, to the point that my internet loses connectivity every 1-2 minutes for 30 seconds to 2 minutes. I have had 3 service techs come to my property that have replaced ev

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@user_u17hwk Thanks for reaching out to us, we do apologize for any inconvenience, can you give us a little more detail on what issues you're having with your router or your Internet connection?

XfinityOrlandoM

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4 hours ago

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Problem with my router [Edited]

i have problem with my router, i try to reset it, but the problem keeps coming back [Title Edited: "Personal Information - Email Address"]

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Absolute garbage customer service

Can’t get a real person on the phone. Been dealing w an ai for 30 mins, all I want to know is where the service rep is.

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Customer Service

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Absolute garbage customer service

Can’t get a real person on the phone. Been dealing w an ai for 30 mins, all I want to know is where the service rep is.

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Customer Service

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I went to the store once again on August 29th, they once again said my issue would be solved and to wait 72h. This is after being jn the store for 1 hour, and having to explain the whole situation again - seems Xfinity has no internal tickets or logs

user_2000o8

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4 hours ago

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Trying to fix my account for 7 days now. 2 store visits and 3 calls later and it is still not solved.

All Xfinity employees have been polite and helpful throughout the process, but we keep receiving wrong information or promises that “now this has been fixed” and nothing has been fixed. It’s been 7 days now of back and forth calling. We have been Xfinity customers for 2 years, for both wifi and mobi

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We would be happy to review your account with you and answer any questions you have. @PSwanny45 Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click "Direct Message" Clic

XfinityJoe

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4 hours ago

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Need specific technical details on 2 Gig service Scenario

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@Quita76 Thanks for reaching out to us and we do apologize for any inconvenience. When it comes to the appointments for sending the technician out for this type of situation it's all based off of the techsnicans availability and scheduling. You can

XfinityOrlandoM

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4 hours ago

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Field tech accidently disconnected my working service today - need emergency dispatch rollback.

Field tech disconnected my service for no reason. I contacted customer service and they saw it was their fault for the disconnection. Customer service was of no help stating i need to wait a week for them to correct there mistake and fix the connection. Asked to speak with a supervisor and waited ov

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user_d0sog4 Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul

XfinityBrianH

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4 hours ago

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New address

I’m currently moving to a new address and set up an appointment to have a technician help transfer my internet. I tried setting it up on my own and it didn’t work, I was directed to make an appointment. My appointment was made for September 10, 2026 at my old address and I need the appointment to be

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Xfinity dug into our backyard.

Hi, I’m not an Xfinity customer, but Xfinity came to my house because they said there was an outage or an issue detected under our yard. They dug up part of the yard to fix the issue and told me they would leave it in the same or better condition than they found it. Our yard was left in a worse cond

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Customer Service

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Hey there - I see it's only been 13 days since I had to come to this support forum or chat or messaging center and my home internet is out again.

user_d09rs7

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4 hours ago

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Urgent Complaint Regarding Prolonged Internet Outage – Medical & Work Impact

I am writing to formally express my frustration and deep concern regarding the ongoing internet outage affecting my home. My service went down on August 14, 2026, at approximately 8:00 PM. The outage notice in the app indicates the cause is “severe weather,” yet my area has not experienced any sever

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Field tech accidently disconnected my working service today - need emergency dispatch rollback.

Field tech disconnected my service for no reason. I contacted customer service and they saw it was their fault for the disconnection. Customer service was of no help stating i need to wait a week for them to correct there mistake and fix the connection. Asked to speak with a supervisor and waited ov

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@user_r70lsj Thanks for reaching out to us. We do apologize for any inconvenience. Can you give us a little more detail on what's not working with your Xfinity voice line?

XfinityOrlandoM

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4 hours ago

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Phone line not working

I lost my landlines on June 12th when Comcast was working in my area but my but landlines was never restored.

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It was a pleasure working with you in private and allow us to assist you further with your account concerns. I hope you have a fantastic weekend and we do appreciate you and your business!

XfinityRichard

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4 hours ago

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Misinformed/accommodation

So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to

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Yes I could consolidate all of our emails into one account so nobody else could use their accounts and I would control all messages received and sent. Then daily I would only have to revalidate one account unnecessarily. I don't see that as a great

angelsix

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4 hours ago

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Comcast blocks our email when travelling to a foreign country! (status?)

I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua

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user_alf1ow Have you noticed if this issue appears on multiple recordings, or is it just one? I'd recommend going through the automated troubleshooting steps through the Xfinity app (under the Services tab) to help with possible common errors, or try

XfinityThomasD

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4 hours ago

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Skip commercial setup

All of a sudden the skip commercial feature does not work even though the Smart Resume for Recordings is On.

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Field tech accidently disconnected my working service today - need emergency dispatch rollback.

Field tech disconnected my service for no reason. I contacted customer service and they saw it was their fault for the disconnection. Customer service was of no help stating i need to wait a week for them to correct there mistake and fix the connection. Asked to speak with a supervisor and waited ov

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Customer Service

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