Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (549.7K)
still happening but not as bad as before. I had the router/modem rebooted and also discovered part of the problem with my other devices was in the Netgear extender. Interruptions scheduled for my neighborhod starting tomorrow. I need to
Internet Disconnecting Daily
My internet is disconnecting daily. Please assist on what's the problem is. Here's my info: [Edited: "Personal Information"] [Edited: "Personal Information"]
Question
Hello user_fb9995! I appreciate you coming to our community, and if you're experiencing something similar to this, we'd love to help. Please let us know if you're having issues streaming.
Why is the streaming quality so poor on https://www.xfinity.com/stream/
I stream directly to my PC and streaming from the website (https://www.xfinity.com/stream/) is terrible. Constantly (and I mean constantly) buffers, looses bandwidth and quality and generally a terrible experience. Is there somewhere else I can stream live channels that I've pay for? Incidently, I s
Question
The update of the Xfinity streaming app is terrible. There is no option to delete a show after it's been watched. The show often restarts at the beginning right in the middle of watching something. Shows do not restart where they left off but start a
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
Question
Xfinity Unable to Remove Number Lock – Multiple Failed Attempts, Store Visit, and No Resolution
I am extremely frustrated and disappointed with Xfinity and am hoping someone here can actually help us get this issue resolved. My partner, Trevor, has been an Xfinity customer for over three years. We recently decided to transfer his mobile number to T-Mobile, but every transfer attempt has been r
Question
•
Devices
Thank you for visiting our official Xfinity Forums Community support page @user_6a83h4. The Xfinity Stream App was recently updated for LG TVs. The new changes made were things such as adding profiles, visual UI redesign, live sports features, and mo
Recordings not able to forward through commercials since reimagined
Since the Xfinity streaming app was reimagined, I am no longer able to fast forward through commercials on recorded shows on my LG tv. This is programming that was recorded yesterday and I was not trying to watch it live. Yet another issue with the new service.
Question
Hi - yes, after the reset performed by the support technician I could see video on the app. As I mentioned above, though, I find the app unacceptably difficult to use. It also has serious bugs: anytime I paused a program the app crashed about a minut
Why did Comcast feel the need to break (I mean update) the Streaming App?
Why did Good old [Edited: Language]brake, (I mean updated) the Streaming App, which basically stinks. I liked and enjoyed the flexibility on my streaming TV's (have 3 that stream and 3 that use the wireless boxes) of being able to: - Select All Channels, - Select Favorites, and so on! Now I have to
Question
@user_2p3onm, I completely understand wanting to have a technician come out, especially since you’ve already tried troubleshooting and the cable TV issue is still happening. We’d be happy to review the account and help determine the earli
Need In Home Service
Hello, I need to schedule an in-home technician appointment to repair my Xfinity cable TV service. I have tried troubleshooting, but I need someone to physically come to my home and diagnose and fix the problem. Please help me schedule the earliest available appointment. I would prefer to have a tec
Question
Good evening @Nicoleloquent! I can understand the disappointment of seeing BritBox and Apple TV content advertised as free, only to be asked to subscribe when you try to watch it. I also appreciate you already restarting your cable boxes to try to re
Free This Week…Unavailable To Me
I was so excited to see that Britbox was Free to watch this week, but unfortunately, when I attempted to watch one of the programs, I am sent to the Britbox “signup for a subscription page.”The same issue occurred with Apple TV programs that are listed as Free, but when I click on them I am again ta
Question
Go back to the old app. I no longer can see scheduled recordings harder to use
New Xfinity stream app is terrible
Best fix for this release of app would be to go back to old release. This release has way less functionality and is not user friendly. Was this changed by programmers who do not use the application. It is useless and I pay all this money for TV, internet, and app.
Question
Got the same e-mail. Does Xfinity install updates into m modems ? Seemed phishy
[Action needed] Move your Xfinity service to your supported modem
I received an email (see below) from Xfinity today asking me to take action by removing an old cable modem on my account. There is no option to remove a cable modem on the website or Xfinity app. How do I resolve this? email: Switch to your supported modem today You have more than one modem on your
Question
So frustrated with this update. I feel like we have moved backwards and things were just made harder. I also can’t stand how the recordings appear. It doesn’t give the name of the show - just the name of the episode. This makes it more difficult to i
Schedule recordings are now missing from my Stream app
probably my most used feature on my Xfinity Stream mobile app is the scheduled recordings feature. I use this almost every day to determine whether my sports teams are being recorded since I live out of state.
Question
Request for Customer-Owned and Managed router (COAM) on Xfinity Fiber (EPON)
I have Xfinity Fiber (EPON) to my house, terminating at a Comcast Nokia ONU. My account still has a leased XB7 gateway, and I'd like to switch to the member-owned router option described here: https://www.xfinity.com/support/articles/member-owned-router-fiber-internet I am NOT trying to use my own m
Question
•
Your Home Network
@romans.gigi, I completely understand why you’re frustrated, especially after paying the down payment and receiving confirmation from chat, phone, and store representatives that the upgrade is active. I’d be happy to help take a closer lo
After a week, still no progress on my mobile phone update.
I ordered an upgrade for my mobile phone a week ago. I paid the down payment, and selected to trade in my current phone. I have had chat, phone, and in-store personnel all tell me my order is active. My down payment has come off my bank account without going through. My account shows the phone I wan
Question
The app worked really well, especially with the guide. I had a nice, tidy list of favorite channels. Now there are THOUSANDS of channels to choose from in the guide, most duplicated, so how am I supposed to pick a program among the channels I’m looki
Favorite Channels Option?
Why did you take the ability to only view my Favorite Channels? It is ridiculous to scroll through hundreds of channels just to get to the one or two that I always watch! The Xfinity apps are very disappointing!!
Question
Service-Related Emails Going to Old Address
Long story short, I’m having the exact same issue as: https://forums.xfinity.com/conversations/signin-and-account-management/service-related-emails-going-to-old-email-address/664011a13b3493797daaeb3c Like that post, I changed my email address some time ago (longer than a year ago in my case). The ol
Question
•
Sign-In and Account Management
Ipad
What did you do?!?! The app on iPad is now awful. No Scheduled. How to delete a recording? It’s just awful. Looks like you went back 10 years. Time to cancel and use streaming apps that are much more user friendly. FiX THIS. Put it back the way it was. I can’t stand it for too long. I use iPad exclu
Question
•
Xfinity Stream App
Thank you for coming back and sharing what happened @RDutch2! I’m glad the recording conflicts are no longer occurring after the change at the store. I can also understand why you’re left wondering whether exchanging both of your previous
Wireless Xi box - DVR recording conflicts
A few months back I switched out our two Xfinity TV boxes for two wireless Xi boxes. Now I am finding I have multiple 'recording conflict' issues when scheduling recordings. I generally am scheduling less than 3 shows at a time, and my usage is only at 15%. Is this an issue with the wireless boxes?
Question
@XfinityJon Since you are an official employee of Xfinity, I’m surprised you aren’t aware of these changes. There is no troubleshooting since these changes are all hardwired into the update. Was this update ever Beta tested? I’d be shocked if th
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
Question
Could you please try to sync the DVR to see if that helps? You would want to go to the settings, device settings, then "Sync DVR". After, please see if you can find the recordings on the Xfinity Stream App @blueyslori58.
DVR recordings just disappeared
Did anyone else's recordings just disappear?? A couple are still there. Several movies are gone and we can only see the 3 new recorded shows on the tv, no other device in this house is showing them. I have rebooted everything. This is crazy!!
Question
This new version takes away all the features that we liked about Xfinity - time to truly cut the cable!
cbh1249
commented
6 hours ago
to the conversation:
0
0
Updated Xfinity Stream Missing Lots of Old Features :(
My Xfinity Stream app just updated today and I am really missing some of the old features… 1. When watching recorded episodes you can only fast forward in 10 second increments instead of 30 seconds like before. 2. Before if I was watching a show, I could make the video smaller and still utilize othe
Question