Xfinity Community Forum

@user_t4d8dk You can find information on Yahoo's mail servers here: https://help.yahoo.com/kb/SLN4075.html

Again

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13 hours ago

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Transition to Yahoo

Thanks for nothing Comcast. The transition to Yahoo hosed up my Outlook. I see no benefits but a lot of adds. I assume Comcast made a ton of money making our lives miserable. Unhappy Forever Customer

Question

Thanks for getting back to us @user_yyacrf! Let's take a closer look at your account. Please send a Direct Message to "Xfinity Support" with your name and address to get started.

XfinityQuemekia

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13 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

Question

user_uqzft8, hello there and thanks for reaching out. I first want to thank you for joining our company and to thank you for your tenure. I know that you've experienced some troubles along the way and truly want you to know that your experience was n

XfinityQue

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13 hours ago

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Equipment info

Joined Oct 2025. Both boxes would not work. Finally got rep to visit Jan 5. Main box old and bad. He replaced with new updated box and one TV worked. The other Small box was also old. He could not get to work. He left. I then took small box back to store. They gave me a second old small box. Still w

Question

Hello @AtlantaXXX thank you for reaching out on our community forum. I am sorry to hear that you are also having speed issues. I am glad to hear that we do have a technician coming out. In the meantime we can also monitor everything to make sure your

XfinityAbby

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13 hours ago

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Hitron CODA56 Activation issues and slow speed

I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter

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Yes. Peacock says I am NOT subscribed, and Xfinity says I have NOT linked/activated a Peacock account. There is an "activate" button on Xfinity. But when I click the button, I get an error message that says "Your Xfinity account is already linked to

user_zvdkf7

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13 hours ago

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Your Xfinity account is already linked to another Peacock account

I recently sold my home over a month ago, so I had to cancel my Xfinity account. Now, I have moved to a new place and setup a new Xfinity account. Peacock Premium is included with my Internet plan. When I try to activate, I get the error message: Your Xfinity account is already linked to another Pea

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Samsung TV not recognizing Xi6-T cable box

Two weeks ago I got a text from xfinity / Comcast asking if I wanted a 4k cable box. Well, yeah! No brainer! I received it just over a week ago. I unplugged my Xi5-P cable box and set up my new Xi6-T cable box. I'm using a Samsung CU7000 TV, with the cable box hooked up to HDMI 3. Did the troublesho

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Equipment info

Joined Oct 2025. Both boxes would not work. Finally got rep to visit Jan 5. Main box old and bad. He replaced with new updated box and one TV worked. The other Small box was also old. He could not get to work. He left. I then took small box back to store. They gave me a second old small box. Still w

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Accessibility

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Xfinity is a joke!

I pay my bill on time and still yet I can’t upgrade my phones. Next week I’m switching to Att, I still got this iPhone 14 Pro Max and ready to switch to some current phones. I was gaslighted to think I was able to upgrade my phones today and was let down. Next Friday I’m switching to ATT. Don’t come

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Plan

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windywoo1 My team can look into your purchase concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary

XfinityShawn

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14 hours ago

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Rented movie that was not as advertised - Second time to have a problem with a Hallmark rental on same series

The movie I just purchased online was about 40 minutes and was NOT a two part show as stated. It was ONE show and I had already seen it for free on Hallmark's regular station. This is the second time I have had a problem with ordering Mistletoe Murders. The first one I ordered was not even the show

Question

user_ggopm5, I understand. Have you attempted to unplug the gateway and reattempt connection after 5 minutes? Maybe that could cause the device to reboot and soft reset to show the option. I apologize about your experience.

XfinityQue

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14 hours ago

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xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

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I can't I dont even it just says Bridge Mode: with no toggle, and no options to turn on / off wifi or anything. I'm stuck without wifi right now.

user_ggopm5

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14 hours ago

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xb7 bridge mode toggle does not appear

I can log into the XB7 via 10.0.0.1 with no problem, but the Gateway->At a Glance page only shows Bridge Mode: with no toggle. How do I fix this?

Question

Thank you for taking the time to work with us through direct message. I am glad your concern has been resolved. If we can assist you with anything else in the future, please do not hesitate to reach out.

XfinityJon

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14 hours ago

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Disable xfinitywify hotspot on my modem/router

Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho

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FYI. After being contacted by support experts and explaining the situation, they found a solution and rebooted the modem. Without doing anything from my end, the hot-spots were turned off in the bridge mode within a few hours and they have bee

user_l4fw0b

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15 hours ago

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Disable xfinitywify hotspot on my modem/router

Hi, I have the same problem as many others: I disabled the xfinitywify hotspot via the internet (https://customer.xfinity.com/#/settings/security/hotspot) and it is showing as Disabled there. However, my router/modem (in bridge mode) is still broadcasting the SSID, even after waiting more than 24 ho

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Is there any update on authenticating my xfinity/comcast credentials to espn so I can watch the espn content ? I have espn like other providers through my xfinity subscription but failing to authenticate

user_0h7l2m

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15 hours ago

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ESPN Unlimited authentication with Xfinity account?

When will I be able to use my Xfinity login for authentication to ESPN Unlimited? I have read that Xfinity and ESPN signed a new contract in 2025 but there was still some work to be done to accommodate Xfinity subscribers. https://awfulannouncing.com/disney/comcast-renew-carriage-agreement-xfinity-e

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XB10 Upgrade – Multiple Confirmations, No Shipment After One Month

Hello, I’m posting here after exhausting every other support channel. I am currently on the X-Class X-Gig (1 Gig) plan and using the XB8 with a Pro WiFi Extender to enable WiFi 6E. I am requesting an upgrade to the XB10 gateway, which supports WiFi 7 natively without requiring an additional extender

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Your Home Network

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Rented movie that was not as advertised - Second time to have a problem with a Hallmark rental on same series

The movie I just purchased online was about 40 minutes and was NOT a two part show as stated. It was ONE show and I had already seen it for free on Hallmark's regular station. This is the second time I have had a problem with ordering Mistletoe Murders. The first one I ordered was not even the show

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Customer Service

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Internet drops 3 times a day, same time frame (50%+ download, 95%-100% upload loss)

7:45pm EST - 2/14/2026 First off, I'm using a PC. Windows. I have had Xfinity internet services since Feb 2023. I pay for the 1200mbps download and 40 (50?) mbps upload. Wired Ethernet connection to a Xfinity XB7 Gateway. I do a hard reset (unplug) almost daily. I have multiple new Cat 5, 6, and Cat

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Your Home Network

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The change to cartoon network was ridiculous. There are no other channels in that package that I would want. I hate sports and most ot the chambers featured in that package. Its bait and swith...pure and simple.

user_gj36dr

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16 hours ago

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Missing channels

I bought Ultimate TV plan 1 year ago that included 185+ channels. It was a 2 year plan, however, last week (1 year since I purchased), some of the channels went missing including Cartoon Network. When I called xfinity last week, they said that channel now belongs to a different plan and I need to pa

Question

@user_w23jal Thanks for adding a post to the community. Changes to the bill can happen for different reasons. When was the last time you renewed the promotion? Have you checked your last statement for any extra charges, or purchases? Check your state

XfinityBenny

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16 hours ago

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Bill amount

I do not understand why my bill is so high

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Bill amount

I do not understand why my bill is so high

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Customer Service

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