Xfinity Community Forum

Thanks for those additional details, @user_meugbg. Let's see if we can check into this a little deeper. Please send a direct message to us including your full name and complete street address. Here's the detailed steps to direct m

XfinityFrank

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3 hours ago

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Unable to add a line

Good afternoon, I am trying to add an additional line and finance a device but it states I am unable to do so. I have spoken with chat and phone support many times. I believe this may be because my credit was ran when frozen. It has since been unlocked but support states they cannot run it again..

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Hi, XfinityAlfonso! Thank you for replying! The email account's been receiving creepy spam for years. I've logged in periodically just to make that sure that nothing useful's arrived. Does that fit the "inactive" definition? I've never received anyt

user_e31eb9_Robin_

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3 hours ago

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Trying to delete empty email account that I don't want to migrate to Yahoo. How?

Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro

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user_gntpkm - Let's chat and review viewing options together! You can view steps on how to send us a direct message within the forum clicking on the link below.How to: Direct messaging within the forum On a Desktop: Make sure you’re logged into

XfinityThomasA

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3 hours ago

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HBO Max Glitch

Why are there still problems with the "Subscription Verification Loop" regarding HBO Max....I had to cancel and not happy about it. Issue could not be resolved even with system refresh and app cache clearing.

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Report a cut cable line

A landscaping service cut the cable line on the exterior of my house and I have no internet access. We will attempt a temporary repair since we work from home.

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Customer Service

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Why is it so hard to schedule a technician to fix Internet issues with cable box

Why is it so hard to schedule a XFINITY/Comcast technician in a timely manor. When you have no internet, for no reason and you work from home. How do I speak to XFINITY/comcast technicians that are in my area? I’ve called all the 800#, and tired direct messaging. But I get a support team that does n

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Your Home Network

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Hello @34s, and thank you for reaching out again. I show that we did send a response to you in direct messages. I will re-send that response now for you.

XfinityCliff

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3 hours ago

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xininty mobile service

I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi

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user_ff1mfz Hi there! Are you still having issues? Our team is happy to work with you and help over this platform if so.

XfinityJorge

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3 hours ago

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Hooking up a new xumo & remote to my tv

My xumo & remote stopped working...it's only a few months old. I called C/S twice and just received a new set. I need verbal assistance to get it up and going once again. I have been w/o TV for a week now and would greatly appreciate assistance. Please do not link me up with AI - I sincerely dislike

Question

Hey there, @user_gxpg8l! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to reach some sites, and they are failing. It certainly is not what we want for

XfinityAdrienne

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4 hours ago

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DNS Issue

Suddenly, earlier today, I stopped being able to reach certain websites. The problem continues now. For example, this morning I could reach https://ringjing.com with no problem. Now I can't connect. If I use a mobile device or call a friend on Verizon, they can get to the site. It is not down. I jus

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The agents said they are unaware of being able to run the credit again and that it’s automatic. My account only has a BYOD. So no active payment plans.

user_meugbg

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4 hours ago

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Unable to add a line

Good afternoon, I am trying to add an additional line and finance a device but it states I am unable to do so. I have spoken with chat and phone support many times. I believe this may be because my credit was ran when frozen. It has since been unlocked but support states they cannot run it again..

Question

I sent a dm and crickets. Never heard from you

34s

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4 hours ago

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xininty mobile service

I was going to Canada and considering various ways to access data while out of the US. My plan, which had two numbers and one gb of data, cost $35. I was considering whether to just get an e-sim card but I talked to a Comcast agent, Joey, on July 9. He suggested going to an unlimited plan. I specifi

Question

@user_0ogk44 Thank you for reaching out, and I can understand wanting to review the agreement details. The error message you're seeing may be related to how the document is being rendered in the browser. As a first step, I recommend ensuring your br

XfinityGabriel

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4 hours ago

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Error "This communication is built and sent through Adobe, so preview is not available within CMP." When I try to view my Order agreements

Hello, I receive the error message, "This communication is built and sent through Adobe, so preview is not available within CMP." when I try to view my order agreement under 'legal agreements and contracts.' I've tried going into different browsers and even incognito mode, but I still can't see this

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Missing channels now latino

I am a new customer and I signed up for Now Latino when I access xfinity stream I can only see 3 channels, NBC ABC AND CBS. I have called and texted and I keep getting the run around ! Very upsetting

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Xfinity Stream Website

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scoot86 That's a fair question. If the Xfinity app is displaying these hotspots, it's reasonable to ask what purpose they serve for Xfinity customers. At this time, I have not found any documentation stating that Xfinity Internet-only customer

XfinityPeterH

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4 hours ago

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Xfinity App Hotspot Map shows 'Spectrum Mobile' SSIDs — Expected behavior for Internet-only accounts?

Product Question: In the Xfinity App hotspot map, locations broadcasting the 'Spectrum Mobile' SSID are displayed. As an Xfinity Internet-only customer (non-Xfinity Mobile subscriber), am I eligible to connect to these locations using account credentials, or is the map displaying MVNO partner hotspo

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My husband is ready to start looking for another provider if NFL Network isn’t restored.

user_xvnx5e

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4 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

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Who in The Villages does not have service

2 days with internet outage and phone land line

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Your Home Network

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Hello user_e31eb9_Robin_ thanks so much for taking time out of your day and reaching out with these Xfinity email questions! Beginning January 2025, inactive Xfinity Email (comcast.net email) accounts will be closed after a 90-day window of n

XfinityAlfonso

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4 hours ago

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Trying to delete empty email account that I don't want to migrate to Yahoo. How?

Hi! I have an Xfinity email account that is no longer necessary. It's empty. It became unusable following one of the Xfinity data breaches. I'll never use it again. I do have 4 other Xfinity email accounts and 9 Yahoo accounts. I want to close and delete at least this one Xfinity email account - pro

Question

user_yx1ghx Hi there! Thanks for the Forums post and we are sorry to hear about the damage to your mailbox. Please send us a DM by following the steps below, make sure to include your name and address. To send a "Direct Message" to Xfinity Support: C

XfinityJorge

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4 hours ago

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Property Damage - Mailbox

My mailbox was ran over by an Xfinity truck around 11:45. It is pretty much destroyed.

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Solved topic now. closed.

EG

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4 hours ago

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iphone and ipad dropping wifi every few seconds

Several people have brought up this issue but I have not seen resolution. I have a new router after being replaced last week by xfinity onsite techs. It is working fine on my laptop connection but my iphone, ipad and a friend's phone and ipad drop wifi every 5 seconds or so. This is costing me big b

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Property Damage - Mailbox

My mailbox was ran over by an Xfinity truck around 11:45. It is pretty much destroyed.

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Customer Service

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Thank you for posting this! I phone every year to ask why my previous agreement isn't being adhered to (e.g., multi-year contracts that no one can confirm) and am consistently unable to produce evidence. I'm hoping there's another way to locate the s

user_3js0yr

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4 hours ago

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Error "This communication is built and sent through Adobe, so preview is not available within CMP." When I try to view my Order agreements

Hello, I receive the error message, "This communication is built and sent through Adobe, so preview is not available within CMP." when I try to view my order agreement under 'legal agreements and contracts.' I've tried going into different browsers and even incognito mode, but I still can't see this

Question