Xfinity Community Forum

Service failure

I am writing to request an immediate executive-level investigation into a longstanding and progressively worsening service failure affecting our Xfinity Mobile account. My family currently has four Xfinity Mobile lines as part of our Xfinity bundle, which includes television, internet, and mobile se

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Customer Service

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I followed up the TV box order since it was not arrived after 5 days . The live agent told me that my order was cancelled. I don't get the clear reason to cancel it. I was told it was either my alternate address was blocked? or my bill ? Neither made

user_cnvlzw

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10 hours ago

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Where to complaint the Live Agent marketing problem?

I just did chatting with a live agent for my TV Box issue and At the very end of our chat, it seems everything went well and I was asked to check my email for confirmation while he was waiting. Then I lost the chat. so I tried to get a new one and retell my issue. it appeared that that agent was hel

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Internet special removed

An agent lied to me and took away my internet special pricing. Comcast v won't correct it even though it was their mistake.

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Email

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Emergency Escalation Request: Total Service Outage & Delayed Appointment

Hello Xfinity Support Team, I am writing to request an emergency escalation for my account. My internet service is completely offline, and the earliest appointment available through the automated system is delayed far too long. Because I rely on this connection for my livelihood, a prolonged total o

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Customer Service

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One of the reasons I added premium sports service at Comcast was, among other things, to have access to the NFL Channel. I've been on the edge over cutting the cord with Comcast, but this may well be the tipping point. I'd rather subscribe to

user_dy1gai

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10 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

Hi there @slh1 the email moving over to Yahoo is a real update. If you want to make sure this is a real email you can check the sender, which should be: xfinity@updates.xfinity.com. Do not click on any links from the email if you are unsure. You&rsq

XfinityEva

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11 hours ago

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live representitive

How do i get to speak to a live representative about yahoo mail activation. I keep getting spam emails: Comcast@/XFinity 2026 Dear Valued Customer, Last month, we informed you that the previous version of our Webmail would be suspended effective August 10th 2026, due to recent changes in our partner

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Hello @user_7cso2o and thanks for reaching out on our Xfinity Community forums! I can certainly understand wanting your service canceled as soon as possible, and we'd like the opportunity to help make sure your request is handled correctly. So we

XfinityCliff

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11 hours ago

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Cancel service immediately

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Alright, I can certainly set a reminder for us to check in next week. 😀 Was there anything else I could assist you with currently?

XfinityJon

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11 hours ago

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help with email not getting thru

I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g

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It has mainly been not working for the past month but the last couple of days it is and they had given up on it, weird. Please check with me next week around this time and we shall see. Seems weird and they could see no reason I w

user_wvs6q5

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11 hours ago

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help with email not getting thru

I have an email from a game I play that gives me free coins everyday but it will not come thru to my account any longer. I have added it to my safe senders and I get maybe 2-3 a week when it should come daily. They have tried everything on thier end. I use out look to check my mail but even when I g

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Have you had a Peacock account in the past?

XfinityDuron

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11 hours ago

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Peacock says already linked

Hi I haven’t activated my peacock account yet and keep getting emails and texting to do so. When I go to activate it, Peacock says that my Xfinity account is already linked. It’s not. how can I fix this

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Cancel service immediately

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Customer Service

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Im having the exact same issue and its getting really frustrating too an this process should be easy but its clearly been a problem for years n they have not done anything to fix it but they clearly NEED TO

user_4ans92

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11 hours ago

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Unable to upgrade, due to no existing Lines

I have 1 line, with 1 device, that is available to upgrade and been paid off for more than a year. I login to my account, go to Devices, choose the only device on the account, which states is available for an upgrade, choose change or upgrade, then shop phones. Navigate to phone, choose upgrade, col

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Nope, still says it’s connected to another account.

user_jjjj

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11 hours ago

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Peacock says already linked

Hi I haven’t activated my peacock account yet and keep getting emails and texting to do so. When I go to activate it, Peacock says that my Xfinity account is already linked. It’s not. how can I fix this

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Hi there, @user_3glstz! Thanks for reaching out about your contact list when you upgraded to Yahoo Mail. Up to 10,000 contacts can move with you. Since you are already using Yahoo Mail, you will need to reach out to that team for further assistance i

XfinityRay

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11 hours ago

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Contact list

What happened to my contacts when you migrated me to yahoo mail

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I've been an xfinity Comcast customer for 20 plus years...if I don't have access to nfl network and redzone I will be looking for other options

user_bw4ygf

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11 hours ago

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NFL Network

DId Xfinity drop the NFL Network or are there talks still going on?

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Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know Comcast pays

XfinitySeth

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11 hours ago

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NFL network

When will the new contract be signed? if it isn’t signed soon I will be looking for new cable and internet. Also are we getting a credit for not having the network? I already pay extra to have that channel available and now it isn’t available.

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B27lb, I agree with you stop spending money on dumb things that not one of us will ever use and get an agreement so we can watch the NFL Network that we are already paying extra for. We should be getting a credit and the entertainment package for fre

user_rdlidn

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11 hours ago

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NFL Network Programming No Longer Available.

Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de

Articles

live representitive

How do i get to speak to a live representative about yahoo mail activation. I keep getting spam emails: Comcast@/XFinity 2026 Dear Valued Customer, Last month, we informed you that the previous version of our Webmail would be suspended effective August 10th 2026, due to recent changes in our partner

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Customer Service

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I understand your frustrations and where you're coming from @user_qtrj0b. I want to assure you that our team is here to help however we can, and we'll do everything possible to try to get the situation sorted out and resolved properly. To better

XfinityAlyssaA

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11 hours ago

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Xfinity Fraud

I canceled my internet after I was charged an extra $100, for which no one would tell me what for so I canceled and reported fraud. They have now charged me again, reported fraud again to my bank, and keep sending me emails saying I owe a balance but when I login it says I owe nothing. Now I get an

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NFL network

When will the new contract be signed? if it isn’t signed soon I will be looking for new cable and internet. Also are we getting a credit for not having the network? I already pay extra to have that channel available and now it isn’t available.

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Customer Service

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