Xfinity Community Forum

user_wiiggv - Thank you for choosing Xfinity! Let's take a closer look to confirm you're all set. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of th

XfinityThomasA

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5 hours ago

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No email

I’ve never received a confirmation email and I’m a new costumer so I don’t know why I’m having trouble.

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Hey there, @user_1xc4mo, thanks for reaching out through Xfinity Forums regarding your billing details and collection dispute. We would be happy to take a look at your account. Can you please send us a Direct Message with your full name and your full

XfinityJeniece

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5 hours ago

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Formal Request for Resolution of Billing Error, Duplicate Account Assignment, and Collections Dispute

I am writing to formally request resolution regarding an account error that resulted in duplicate billing, improper account handling, and a collections referral stemming from an issue created by Comcast/Xfinity. In 2024, a Comcast/Xfinity representative assigned two separate accounts and two phone n

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Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681, 677)

have recently moved my service from Golden CO where it worked fine to Evergreen CO where I know have a problem. I have one X1 box and a SiliconDust HD HomeRun Prime cable card tuner. Both experience Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681

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Non-X1 Service

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I’ve placed an order for service

user_wiiggv

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5 hours ago

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U

No email

I’ve never received a confirmation email and I’m a new costumer so I don’t know why I’m having trouble.

Question

Thanks for those details. If you could send our team a direct message with your full name and full address, we can get started on opening an order for you. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary &bu

XfinityRaf

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5 hours ago

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Need a line ran in my apartment

Hello my apartment doesn’t not seem to have a coax cable to utilize with my router. Is it possible to get one set up?

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Tv won't respond

It's not batteries it's not wire hook up tv goes dumb without sound

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Channels and Programming

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M

Great comment and insight. Thank you for sharing!

Miguel650

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5 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

user_qxm9cw I do not have specifics on the reason this was moved to a rotating reward. New rewards drop every Thursday, and I know the $1 movie reward is still frequently available to our members. You can view offers on our website at https://www.xfi

XfinityJeniece

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5 hours ago

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$1 movies

I'm a platinum member. Should I be getting the monthly $1 movies? It doesn't seem to be consistent. The last one I used expired 1/20 and I haven't received an offer in February at all.

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Been there, done that. I have never had Peacock before. Like I said, when I click on Activate, I'm taken to Peacock which says it can't activate my subscription, please try again. Never works.

user_e1mtnc

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5 hours ago

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Free Peacock

I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?

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I agree. I have been a Comcast XFinity client since the early 2000s. My premium account included the More Sports and Ent package, which was included exclusively for the NFL and NFL Redzone channels. After losing the NFL and NFL Redzone, I am c

user_5rrydu

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5 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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I am a Xfinity internet customer. While I was on the phone with Xfinity customer service updating my internet and TV services in February of this year, the agent asked me if I was interested in Xfinity Mobile. I told them no I have another cellular p

user_0d0mlj

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5 hours ago

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Phone scam

For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o

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When the activation link loads, its showing a 404 request error.

user_xqs104

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5 hours ago

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peacock premium unlinked from xfinity

I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte

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I used to have the peacock premium with ads. Now my peacock is no longer premium and its even asking me to sign up for basic. Like I said, it seems my peacock account got unlinked from my xfinity account. Since the activation link doesn't w

user_xqs104

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5 hours ago

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peacock premium unlinked from xfinity

I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte

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Yes I do as well as the router equipment

user_fq3b9y

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5 hours ago

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Need a line ran in my apartment

Hello my apartment doesn’t not seem to have a coax cable to utilize with my router. Is it possible to get one set up?

Question

Hello, user_6gfh9g. We value your feedback. Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a mess

XfinityThomasA

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5 hours ago

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Abysmal Service

For the last year my internet has been out seemingly at least once a month for an unknown reason. The internet will go out, we’ll have to take PTO, and XFinity is horribly unresponsive to any issue or inquiry we have. They found out that some of their equipment sometimes randomly malfunctions in my

Question

user_xqs104 Thank you so much for reaching out for help with your Peacock subscription promotion no longer working. The link is not loading; it's a different issue. It should load and provide an error if you are already set up. For that, I would reco

XfinityAmandaB

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5 hours ago

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peacock premium unlinked from xfinity

I have the 1 Gig Xfinity plan which has Peacock Premium included for 2 years. I had activated Peacock Premium through Xfinity a few months ago. Yesterday my Peacock account became unlinked (or at least it's no longer premium). Can you help relink my Xfinity to Peacock for Peacock Premium? I contacte

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Yes! I would like to know that. If I don't have those w channels I will not be paying for cable

user_jo9ub7

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5 hours ago

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NFL and Red Zone gone

Hello, I pay extra for the sports package. I tried to watch the NFL channel this morning and received a message that both the NFL channel and Red Zone are not longer available. Will these be added back? Will there be credits to my account until restored. Football is the only reason I pay extra for t

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Why is my order canceled again

Why is my order canceled ?

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Devices

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Hello user_e1mtnc thanks so much for reaching out and adding your voice to the conversation here on our Xfinity Forums. How are we trying to activate the Peacock Premium bundle? The main site for doing this is https://www.xfinity.com/yoursubscriptio

XfinityAlfonso

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5 hours ago

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Free Peacock

I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?

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How do I switch my comcast to the new yahoo email? It stopped 5 days ago. Instructions for migrated Comcast.net accounts on Android and iOS are found under "Set up third-party email clients" toward the bottom of https://help.yahoo.com/kb/new-yahoo-m

BruceW

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6 hours ago

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Email yahoo/comcast how to get to work on my phone [Edited]

How do I switch my comcast to the new yahoo email? It stopped 5 days ago. [Title edited to remove personal information - email address]

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