Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (540.6K)
Okay, we can certainly check back in with you tomorrow, how does that sound?
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
Question
I am very glad to hear that you were able to get that resolved with a new box. I am sorry for that experience in getting that handled. If you have any issues in the future please reach out to our team here.
Intermittent TV Dropouts – In-Home Tech Confirmed Degraded Signal at Tap (Line Maintenance Needed)
Hello,I am experiencing frequent, severe signal drops affecting my TV service multiple times every single day. This issue has been going on for a few months. Have already replaced the cable box and had an in-home technician come out to our home. A standard Xfinity in-home technician recently came ou
Question
Thanks- I did try that before (and now again) but it says I'm not eligible even though I'm a platinum member- I got a new plan so had to reconnect everything but the account still says platinum and the store person said I'd still get peacock. Thanks!
Peacock activation
I've been going in circles trying to activate the Peacock Premium free offer. I can get to the Stream Store but then don't see Peacock listed separately.
Question
Request for Corporate Mobile Escalation - Three Trade-In Tickets Closed Without Resolution
Hello Xfinity Support Team, I am requesting assistance from Corporate Mobile Escalations or Executive Resolutions regarding an unresolved Xfinity Mobile trade-in shipping issue that has been ongoing since September 2026. On September 13, 2026, I purchased two new iPhones with promotional trade-in of
Question
•
Devices
Thank you for your reply I have one more question do I take my box to a Xfinity store and exchange it since it’s seems something is wrong with the box I have now
Is the xg2v2 box still able to pause live tv without a dvr subscription
I used to be able to pause live tv show before I haven’t changed anything on my account called customer service and they said I need to subscribe to a dvr subscription is this true and is anyone else having issues
Question
Unauthorized and unexplained prorated charges
Absolutely furious with Xfinity and their ridiculous billing practices. I was simply trying to use their self-service system to change my streaming bundle, but their system kept giving me an error and wouldn’t allow me to complete the change. Instead of being able to make a straightforward adjustmen
Question
•
Xfinity Stream Website
Please issue a credit for one month of service to my account.
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
Question
@XfinitySeth I don't. I might be able to get my son to give it a try tomorrow.
Xfinity stream can't find device
I've been using Xfinity Stream for several months and really didn't have issues until yesterday. Wanted to watch a show on my Vizio TV and when I went to cast, it said that it could not find any devices to cast to. I checked to make sure that both my phone and TV were on the same network. I've resta
Question
Why is channel 386 not working
channel missing
i watch channel 103 every night. it's missing from the guide. it skips from channel 89 to 104. Morning happens when i type in 103 manually
Question
user_ky6m2k thank you for using the Xfinity Community Forums page to reach out today. I understand that you have gotten a charge for equipment and would like to take a look into this charge as you referenced all equipment having been returned. Pleas
Equipment
I’m being charged for equipment I never received and we since have moved I did return two pieces of equipment that we had hooked up.
Question
We appreciate you continuing to share what you’re experiencing, especially after dealing with this for so long @User_AL2022. As you said, our engineering teams are aware of the DVR issue with rewind and fast-forward during active recordings and
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
Question
Cancel Xfinity Internet service
Hello, I would like to cancel my Xfinity Internet service and handle the request here in writing instead of by phone. Could an official Xfinity employee please help me through private messaging? Please let me know how to securely verify my account and confirm the cancellation date, any final charges
Question
•
Customer Service
I have been trying to get the sec network channel!
UPDATE CURRENT SUBSCRIPTION PLAN
Looking to continue with the internet subscription. I am currently under a 1-year promotion of $40/month @ 300mbps. I also have my own modem. I would like to keep my current plan if possible. [Edited: All Caps]
Question
@XfinityEva only streaming, no TV box.
My library playback problems
My shows keep getting stuck in loops. For example, they run for 5 mins and as we enter a commercial it loops back to the previous 20 seconds of the show and keeps doing that. I've unplugged and plugged everything back in (my chromecast). I've removed the app and downloaded it again. I've tried almos
Question
Change my phone number
I was victim of a scammer yesterday and I’m afraid that he has access to my phone
Question
•
Customer Service
@user_13hgcn Thank you for reaching out and sharing the details of this playback concern. Is this only happening on your Xfinity Stream app or do you also have an Xfinity TV box? If so, what type of box?
My library playback problems
My shows keep getting stuck in loops. For example, they run for 5 mins and as we enter a commercial it loops back to the previous 20 seconds of the show and keeps doing that. I've unplugged and plugged everything back in (my chromecast). I've removed the app and downloaded it again. I've tried almos
Question
I've blatantly stolen a good deal of your words and content. I am a devout anti-plagiarist, and so gave credit where credit was due. Thank you for saving me a great deal of time anguishing over the right words and phrases. https://forums.xfinity.com
2000/250 Mbps plan stuck at ~80 Mbps upload — no OFDMA channel provisioned on XB8
I'm on the 2000 Mbps download / 250 Mbps upload plan using the rented Xfinity XB8 gateway (Technicolor CGM4981COM). Download speeds are fine (matching or close to 2000 Mbps), but upload is consistently capped around 80 Mbps — nowhere near the 250 Mbps I'm paying for. What I've found after checking t
Question
The Xfinity call guard is a worthless app. It was really good at sending some of my friends contacts to spam
user_tje91j
commented
7 hours ago
to the conversation:
0
0
iOS 26.5: Xfinity Mobile 'Spam' call filtering not silencing calls / not sending to voicemail
I'm having an issue with the Spam call filtering feature on my iPhone (iOS 26.5) with Xfinity Mobile. Under Settings → Apps → Phone → Call Filtering, I have the "Spam" toggle turned on, and Unknown Callers is off. According to the description right there in Settings, calls identified as spam or frau
Question