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Hello jimt601, Thanks for leaving a post. Sorry to hear about the connection drops that have been continuing to occur. We can certainly help arrange for a modem swap if we believe that is the issue causing the drops but would want to check a few thin
router has been losing internet conection
My router has been losing internet connection weekly and I have to restart. I’m away from home and it’s happened again. This compromises my security cameras and my thermostat. I want my router remotely restarted and I want new equipment when I get back into town. The automated assistant is useless.
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Hello user_ufb8oi We appreciate you reaching out and confirming that you have deleted and restarted the app already. Based on the steps provided in the link below it does recommend rebooting the modem if having trouble with the activation as well as
Xfinity app not connecting my WiFi extender
I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same
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@user_nsvy6a, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Mes
Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
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Bryweslyn9 thank you for using the Xfinity Community Forums page to reach out today regarding your billing discrepancy. I am happy to review your account to get a better understanding of these charges. Please send over a direct message with your full
Billed for canceled StreamSaver - still not resolved
Hi, I was charged for StreamSaver even though I had it canceled through chat a couple of months ago. I have screenshots confirming that conversation, yet I’ve continued being billed, and my base service rate has nearly doubled. I contacted chat support again today and was told the only option was a
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user_0sllbj There isn't currently an information on a planned release to support passkeys at this time. We do appreciate the feedback that this is a security feature you are looking for we will make sure to pass this along and maybe it will be a
When will xfinity enable passkeys?
Reqest xfinity add the capability to login via passkeys. This is a much more secure login method, and my primary email account is one of the most crucial resources I need to protect. Note that when you add passkey capability, you need to allow for multiple passkeys for the account (each person in th
Question
What about the angel app?
Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
Question
Billed for canceled StreamSaver - still not resolved
Hi, I was charged for StreamSaver even though I had it canceled through chat a couple of months ago. I have screenshots confirming that conversation, yet I’ve continued being billed, and my base service rate has nearly doubled. I contacted chat support again today and was told the only option was a
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Billing
It happens when we stream any app or when we use the dvr, playing a recording. Very annoying.
Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
Question
Xfinity app not connecting my WiFi extender
I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same
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Customer Service
Streaming anything or on the DVR recordings. Very annoying.
Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
Question
@user_jattqg Thanks for posting to the community and sharing your feedback. This https://www.xfinity.com/support/articles/xfi-port-forwarding page has all the steps for port forwarding. The section we recommend reviewing is the Advanced Security one
Legacy Tablo ports forwarding
Been asked, but asking again since this seems simple and was not an issue under ATT I would have stayed with ATT but pricing is horrible, and only supported a failing DSL infrastructure in my area Tablo external access uses 2 port forwards with a different public port mapped to a private port Xfinit
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Any update on when passkeys will be implemented?
When will xfinity enable passkeys?
Reqest xfinity add the capability to login via passkeys. This is a much more secure login method, and my primary email account is one of the most crucial resources I need to protect. Note that when you add passkey capability, you need to allow for multiple passkeys for the account (each person in th
Question
Thanks for stopping by our community forums, vadeltachi! Sorry to hear you aren't receiving the full speed included with your plan. Our team would be more than happy to take a closer look! Please send us a direct message with your full name, name on
Continuing problems after headend update
We are still experiencing daily T3 errors and frequent streaming drops. The headend was updated in November. Our modem was misconfigured, and it took weeks to get it properly provisioned. However, we are not obtaining the bandwidth we are paying for (1.2G) and still have frequent streams dropping. D
Question
Legacy Tablo ports forwarding
Been asked, but asking again since this seems simple and was not an issue under ATT I would have stayed with ATT but pricing is horrible, and only supported a failing DSL infrastructure in my area Tablo external access uses 2 port forwards with a different public port mapped to a private port Xfinit
Question
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Customer Service
Hello @user_43irtz, thank you for taking the time to leave a post. Sorry you and your family are dealing with this. I understand how disruptive and stressful it is to lose internet service multiple times a day, especially when it’s affecting yo
Complaint
My internet service drops frequently everyday leaving me and my family without home internet multiple times. This issue has caused assignments not to save or go incomplete for my college courses. I can not rely on your service nor the assistant I used multiple times to resolve this issue, I am a fir
Question
Hey there girarja 👋 I appreciate you coming to our community to let us know about the downstream issues you noticed, and you're in the best place for help! Has anything changed since creating your post or did you end up scheduling a service technici
Missing Downstream Channels
I have recently been having issues getting all downstream channels. When I login to xfinity to check status it says no issues detected, but when I open a chat window it immediately says it has detected an issue and wants to schedule a service call. I guess I will eventually go that route, but it jus
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user_rzlqad thank you for using the Xfinity Community Forums page to reach out. I am happy to assist you with your extension options for payment. First and foremost, can you send over a direct message with your full name and complete service address
XfinityMarcus
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15 hours ago
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Payment
I need to see my extended payment option
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