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I have had this problem with Xfinity for 2 months and counting. Every time I try to make a payment I get the error message "Looks Like Something went wrong please reload page" Ive tried making payments with agents, Ivr, app, desktop, laptop and table
Unable to load payments page on Xfinity - keeps giving error (something went wrong)
Unable to load payments page on Xfinity - keeps giving error (something went wrong) "Looks like something went wrong Please reload the page and try again" Tried diff browsers, computers, diff times of day , diff links, nothing works, its done by comcast at server end, they need to fix the issue
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Favorites - guide will not stay on favorites.
I have tried many times setting favorites as my guide selection as well as in general preferences. But the next time I turn on cable I no longer have favorites selected in the guide. I have to go back into the guide and reset it to favorites. Very frustrating. So how do I make the guide stay as favo
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Channels and Programming
user_ztrzw2 thank you for using the Xfinity Community Forums page to reach out regarding your missing gift card. Let's get to the bottom of this together, as I know I would want any promised promotions to be honored as well. Can you send over a direc
Haven't Recieved Gift Card
Started my Internet service in August of last year. Promised a $200 gift card after 90-days of service that I've never seen. Would like to find out how to receive.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Tech support- CANCEL MY WIFI
It seems impossible to cancel WiFi service with Xfinity / Comcast! I have had service for years and transferred to a new location. now I must cancel due to a move and no one is helpful in customer service. Can you please help?
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Thanks for posting on our community forums and for providing feedback on your most recent experience over the phone, asammons. We're glad to hear you had such a great experience with Joe, and we'd like to send Kudos to him. Could you please send our
Very helpful
Called in because something went wrong with my automatic payments. Joe was super super helpful in getting us back on track and even went above and beyond to help us even better! Great service on their part!
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Seattle DOCSIS 4/X-Class
Hello-can I find out when X-Class will be available at my address? Thanks
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user_8fsdfp, hello there. Thanks for engaging in our community here. I understand your concerns and frustrations. I don't want you to feel like you've fallen. Things are always able to be verified and especially if things do not seem legit, always re
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Transfer Pin issues - [Edited]
I am unable to receive SMS or calls on my wife's phone which is the mobile line on our account. She is 37 weeks pregnant and has missed multiple calls and messages from her doctor's offices over the last 10 days since we have been dealing with this. Support has been horrible and i am unable to get t
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Customer Service
@user_tj1zzs Hi. so curious. were they able to resolve?
Xfinity says phone is unlocked but phone is LOCKED
I initially bought an iPhone 13 with xfinity years ago. It became damaged and I used my apple care plan to get a new one. I’ve since paid off the phone and am now looking to switch carriers due to xfinity promising me $500 trade in credit for another phone and then later denying it and only giving m
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Haven't Recieved Gift Card
Started my Internet service in August of last year. Promised a $200 gift card after 90-days of service that I've never seen. Would like to find out how to receive.
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Customer Service
Very helpful
Called in because something went wrong with my automatic payments. Joe was super super helpful in getting us back on track and even went above and beyond to help us even better! Great service on their part!
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Customer Service
normsbee Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service ad
Asked to return equipment I never had
I recently closed my account and am being asked to return equipment that I never received. I use my own router and modem. The web portal claims I have a streaming FLEX box, but I never received one of those and have never used (or, to my knowledge, paid for) cable, television, or any form of streami
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Tech support- CANCEL MY WIFI
It seems impossible to cancel WiFi service with Xfinity / Comcast! I have had service for years and transferred to a new location. now I must cancel due to a move and no one is helpful in customer service. Can you please help?
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Customer Service
Hey there, @user_qmzwpk! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Xfinity Stream App on your TV. I do appreciate you sharing the details regarding the t
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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user_x33wp7 Thank you for reaching out! Yes, the Xfinity Pro WiFi Extender can function without the battery backup. It operates as a regular WiFi extender, eliminating dead spots in your home. However, without the battery backup, it will not have cel
backup battery for Pro WiFi Extender
I just upgraded to Pro Internet service and received a Pro level Gateway and a Pro WiFi Extender the very next day. There was no backup battery included as it apparently needs to be ordered separately. I used the Xfinity APP to install the new Gateway using the same network name and password as reco
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I'm having the same issue, and support is NO HELP!
Unable to activate peacock - Something unexpected happened Please close this pop up and try again
I am unable to activate peacock subscription. When I hit the activate button, I get this error " Something unexpected happenedPlease close this pop up and try again. If the problem persists, try again later." Looking at the network traffic in the browser, I see this error { "errorCode": "XCSCP.405.1
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@XfinityJustinC When I am replying to THEIR email, how would that be considered spam? And it is one person or 2 people on the email, so it isn't a "large block". They are not using Xfinity so why would Xfinity be the one blocking the email for them
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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jaamorri Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Suppor
Canceling Internet Service
Hi, how do I go about canceling my Xfinity internet service? I'm not seeing an option online.
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Thanks for allowing us to help with your billing concerns, user_x6yhj2. I'm glad we figured out that we were missing the AutoPay discount of $10 when signing up with your bank account. Once you sign up, the discount will apply to your next bill. That
XfinityDilary
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Monthly amount is higher than I signed up for
Hi, Last June I signed up for a new $70 per month internet service. However I am being billed $80 per month. Thank you
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