Xfinity Community Forum

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

U

XFi assessment

I am currently paying for XFI complete. I never received any WiFi extenders and I didn’t ever get my assessment results and I checked my SPAM folder and Inbox.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

2

A

.

Promotional contract ending

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

U

I have the internet line in my backyard down due to a storm and just want someone to hook it back up for me. Who can I contact for this? I’ve already submitted a ticket but I’d like to be able to set up an appointment. There’s an outage in my area due to “weather” even tho we’re past that, I just wa

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

U

Peacock Premium reward not activating

I am having the common Peacock activation error ('Something unexpected happened') and need a Digital Care representative to help me manually provision my account.

Question

First. When these outages occur, are they being officially indicated with any info about them here ?; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order t

EG

commented

2 hours ago

to the conversation:

0

U

Terrible Internet Quality

My internet has cut out 7 times before the 4th quarter in the Super Bowl. I’m usually not one to complain but this is actually ridiculous. I wish there were other providers in my area.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

2 hours ago

to the conversation:

0

A

Signed up for 2 gig but only get 1.2 gig

I don't understand why I signed up for the 2 gig Internet but now it shows I'm on the 1.2 gig plan and I haven't been able to get 2 gig speed except on the day it was installed. Now it's maxing out at 1.2 gig speed. And my plan is showing as 1.2 gig. Feels like a bait and switch.

Question

@user_jk6dh1 @XfinityDuron Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these

EG

commented

2 hours ago

to the conversation:

0

1

U

Ongoing connectivity issues During Winter - recurring problem, solution found (moisture in connection chamber within the telecom box)

Hi all, I’m hoping to see if others have experienced something similar and if anyone has found a permanent solution. For the past few months, since winter started, I’ve been dealing with nonstop internet connectivity issues. Sometimes the service is down for an entire day, other times it drops out o

Question

U

New Xfinity box, PS5 does not recognize LAN

I recevied the newer white Xfinity box, but now my PS5 will not recognize the new LAN connection. This is a must as I cannot have wifi drops on the other side of the house. What do I need to do?

Question

•

Your Home Network

5

0

This is a known issue that their engineering dept. is working on.

EG

commented

2 hours ago

to the conversation:

0

U

Router Admin Tool is disabled

I tried to enable the Router Admin tool from the Xfinity app but I don't see options listed on step 2. Allow Admin Tool access (toggle ON) If you need to access the Admin Tool, use the following instructions to enable access. Visit the WiFi tab in the Xfinity app. Select View WiFi equipment and open

Question

Thanks for updating your topic. Good luck ! Now closing this marked "Solved" thread.

EG

commented

2 hours ago

to the conversation:

0

U

Service instability, unusable

Service instability in Essex, Md. I have a brand new direct line from the pole to the gateway. Brand new modem xfinity supplied. No splitters. Gateway is receiving 115 Mbps, but devices are dropping to < 1 Mbps with an apparent Signal-to-Noise (SNR) failure. Devices reporting poor down speeds of les

Question

U

Cancel

I need to cancel my account.

Question

•

Customer Service

5

0

U

Cancel Account [Edited]

I would like to cancel the account for [Edited: "Personal Information"].

Question

•

Customer Service

4

0

U

Cancel subscription

I’d like to cancel my Comcast.

Question

•

Customer Service

5

0

U

Peacock subscription

I need to know if I still get free peacock subscription

Question

•

Customer Service

6

1

0

U

Want to change my date

I need to change my date so I can get my cable turned on

Question

•

Customer Service

3

1

0

U

Accepted Solution

Took a couple days and getting the right support agent but it was resolved. I checked and pointed out an extremely high code word error rate and it was resolved in minutes following that. I did ask how it was resolved but was told nothing was done, b

user_nvq28n

commented

3 hours ago

to the conversation:

0

U

Service instability, unusable

Service instability in Essex, Md. I have a brand new direct line from the pole to the gateway. Brand new modem xfinity supplied. No splitters. Gateway is receiving 115 Mbps, but devices are dropping to < 1 Mbps with an apparent Signal-to-Noise (SNR) failure. Devices reporting poor down speeds of les

Question

U

New customer - adjust pending order

Hi. I just signed up for home internet and mobile phone service. Service has not been activated yet. I need to adjust the plan for both internet and phone before activating. Thanks

Question

•

Customer Service

5

1

0

U

Internet storm outage. Can't use xfinity streaming app on Roku using cell phone Hotspot.

My xfinity wifi is down due to an internet outage in my area due to the ice storm. I am having to use my cell phone Hotspot to connect to the internet while I wait. I can't use the xfinity streaming app on Roku connecting through my cell phone Hotspot because it says I can only use it on my home wif

Question

•

Customer Service

8

1

0

@user_nvq28n @XfinityKei Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

commented

3 hours ago

to the conversation:

0

U

Service instability, unusable

Service instability in Essex, Md. I have a brand new direct line from the pole to the gateway. Brand new modem xfinity supplied. No splitters. Gateway is receiving 115 Mbps, but devices are dropping to < 1 Mbps with an apparent Signal-to-Noise (SNR) failure. Devices reporting poor down speeds of les

Question

@user_nvq28n Two days is a long time. I’m sorry to hear of the speed issues you're having. Our team is here to help. Can you please direct message me your first and last name along with your full service address so that I can assistH

XfinityKei

commented

3 hours ago

to the conversation:

0

U

Service instability, unusable

Service instability in Essex, Md. I have a brand new direct line from the pole to the gateway. Brand new modem xfinity supplied. No splitters. Gateway is receiving 115 Mbps, but devices are dropping to < 1 Mbps with an apparent Signal-to-Noise (SNR) failure. Devices reporting poor down speeds of les

Question