Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (477.4K)
BILLING ISSUE
Being charged for a mobile service that you do not have - never used it ever! Please give me an e-mail so I can send you proof! Mine is [Edited: "Personal Information and All Caps"]
Question
•
Plan
@XfinityDena I was on the phone with customer service for an hour. The guy ended up hanging up on me, I hope he doesn't send me a survey. He had me clicking on every button there trying to find a way to make it work, it was obvious he didn't know an
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
Question
NFL Network/Xfinity
Billionaires fighting with Billionaires over dollars. Neither concerned with their customers that pay their bills, causing us the inconvenience of not being able to watch their products, when it’s because of us that they exist. In spite of the garbage they both spew, they’re not going to suffer no m
Question
•
Customer Service
Another thing here: This morning around 11:20 am EST, my internet connection dropped out for about 2-3 minutes. Although the internet connection was as gone as it could be, it was not because the gateway reset. I watched the gateway duri
Heat related outages = Trying to sell me more services
The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the
Question
are you able to log into Comcast webmail? We want to see if the emails are there and make sure copies of the emails are being left on the server.
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
Question
Hot Spot connectivity
I work 3 days a week onsite at my company. Their WiFi doesn’t allow me to connect. When I go to hot spot and teetering I can see my phone but it will no let me connect because I have no password. Can you help me get on
Question
•
Devices
Sustained IPv6 TCP Routing Degradation at Houston Core Node (bisbee)
I am a resident of Galveston, TX, experiencing severe, intermittent network outages regarding outbound IPv6 TCP traffic. Extensive diagnostic testing confirms my local gateway is operating at 0% loss. The service degradation is occurring exclusively when traffic is routed through a specific core Com
Question
•
Your Home Network
Apple Watch [Edited]
I have been a customer for 9 years and got scammed by an agent telling me I got a free Apple Watch. Of course, there was no mention of a fee or 3 years contract. What a scam. i called customer service within an hour of agreeing to the watch and told them I don’t want it and to cancel everything and
Question
•
Devices
@user_jajtsb Our apologies for the frustration this has caused you. I'm sorry to hear you've been eight days without the use of your phone. We value your business and our team can certainly assist with a resolution for you. Lets start with verifying
Replacement phone with claim
on May 20. My phones just stopped working so I called in a claim which is [Edited: "Personal Information"]. They called me back the next day and told me they didn’t have that phone but they would give me $999 to purchase one. Unfortunately one can’t be found because it’s so old they’re currently on
Question
I tried resetting password multiple times. Still having issues. Thoughts?
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
Question
For the past 6 months ive been trying to contact zfinity to cancel my acc. No response
Hello im khalid [Edited: "Personal Information"] ive tried contacting u through many means. I went back to my country (saudi arabia) before i went back i called you and u said that i can leave everything in the apartment and a person will pick it up so i travelled. After i travelled, ur website was
Question
•
Customer Service
@CustomerMS Xfinity on Campus have their own process and procedures that require you to contact them for anything that has to do with XOC services. You'll need to reach out to them and request to have open a ticket to the proper backend team involved
Contact For Xfinity On Campus Integration Team
Good morning, I am an IT engineer at a university, and we have an integration with Comcast to provide Xfinity on Campus as a service to our students. We need to make some changes to the IdP system used in that integration, and the folks I used to engage with at Comcast appear not to be part of the o
Question
Lets take a look at what else we can do for you on our end. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this foru
help with email on iphone
my subfolders aren't showing up on my iPhone. they were then my phone started to say email password was wrong so i deleted it on my iPhone and when i reinstalled it the subfolders are gone. they are there when i check on a computer.
Question
user_45ohdz, you should be able to do a search with your email. Try entering Xfinity. It might pull it up. We would be happy to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support
Bill
I made several calls and spoke to 2 different people about receiving a bill after I had canceled services and I made sure to cancel BEFORE the new billing cycle because I was told i wouldn't have another bill but I kept receiving bills anyways. The 2 i spoke to told me not to worry about the bills,
Question
@XfinityEva I did, but it was awhile ago and I have no clue what i did with it
Bill
I made several calls and spoke to 2 different people about receiving a bill after I had canceled services and I made sure to cancel BEFORE the new billing cycle because I was told i wouldn't have another bill but I kept receiving bills anyways. The 2 i spoke to told me not to worry about the bills,
Question
Great question @user_ofqtr0 The link: https://www.xfinity.com/support/articles/yahoo-email-migration-overview will go over how to upgrade your Comcast email experience to Yahoo Mail.
Received email of expiration notice for using my email
What do I need to do to make sure I can still use email
Question
Received email of expiration notice for using my email
What do I need to do to make sure I can still use email
Question
•
@Xasperated911 @XfinityAngie Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which the
EG
commented
5 hours ago
to the conversation:
0
0
Xfinity Hotspot won't turn off — STOP!
Six "24-hour" promises for disconnect, multiple customer service reps who are utterly confused by the Xfinity Hotspot and how it works, a truck roll, and a new modem later - the public hotspot is still broadcasting from my gateway. I have fiber internet, so one of Xfinity's boxes is required to auth
Question