Xfinity Community Forum

been with them since 89, pay 413 a month, and now no red zone!! time to move on.

user_tl0ju9

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14 hours ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. How to Send Us a Direct Message:

XfinityJeffB

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14 hours ago

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Streamsaver Disney+ Hulu no adds not working

I have the Peacock Netflix Disney+/ Hulu HBOmax StreamSaver and I pay extra for no aids on all of them. My Disney+ Hulu bundle still has ads and on my Disney+ account it says there are no add-ons. I don’t know what to do. I’ve tried rebooting my Xumo box did nothing. I logged out and back into Disne

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should be good for now ; but man bringing back FEARnet would be such an awesome goal for tv. It was such a major network for horror fans. Really wish this could become a reality for cable and streaming this year or in the upcoming year. It really wou

user_o1yb5e

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14 hours ago

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Revise Fearnet or chiller; or create a new cable horror channel

Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2

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What happened to Comcast email

user_na5d29

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14 hours ago

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Email

Is Xfinity email password the same as the Comcast email password?

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BravesVision Issues

BravesVision consistently has a bad signal. What is the issue? Xfinity has a building in The Battery. How can’t they get if figured out so people can watch from home? I keep getting code XRE-03090 every time I watch a game.

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Channels and Programming

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Hello! Our team would be more than happy to help! To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a

XfinityBenny

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14 hours ago

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Xfinity Mobile Plan Price Not Received

I transferred my mobile plan to Xfinity in Oct 2025. Xfinity offered a plan that was $10 for the 1st line, $30 for each additional line, 15GB and then speed reduced. The plan was for one yr then rates increased. I wanted 3 lines so the total was $70 per month. I never received that plan. When Xfinit

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user_k7q6xw Thanks for your feedback, and I will definitely make sure that information is submitted. We always offer the self-installation option to help our customers avoid the professional installation cost. If there were never Comcast services est

XfinityJeniece

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14 hours ago

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Surprise $100 Technician Recovery Fee after a service move

I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans

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MB8611 firmware upgrade

My Motorola MB8611 Modem regularly reboots causing our internet to go down. It appears the firmware is very out of date and that Comcast is supposed to update it. How do I get it upgraded to the latest versions: Version on the modem: 8611-19.2.18 Current version available: 8611-21.3.7

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Your Home Network

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I received and have been using this modem since I started using Xfinity in 2025. Basically, everytime I checked the upload speed never pass 20 Mbps threshold. I use 400 Mbps plan (with 150 Mbps for upload).

user_gdxn2j

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14 hours ago

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Upgrade Modem from XB6 to XB8 or XB10

Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.

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user_gdxn2j, It is usually sent depending on any changes to the Internet speed in your area, and or the modem's lifespan status. We can take a further look to confirm. Please send our team a direct message with your full name, the name listed on the

XfinityNatalie

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14 hours ago

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Upgrade Modem from XB6 to XB8 or XB10

Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.

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Customer Service Agents

Are they trained to hang up on you if they can’t help you? Today I was hung up on by two agents and when I told a third that, he said “Of course they hung up on you. They couldn’t help you.” And when I asked for a supervisor I was told multiple different reason why I couldn’t and was refused the abi

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Customer Service

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I want to restate that, at no point during the service transfer setup, the technician scheduling, or any pre-visit communication was I informed that a $100 Technician Recovery Fee would apply — and the FCC's Broadband Consumer Labels require ISPs to

user_k7q6xw

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14 hours ago

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Surprise $100 Technician Recovery Fee after a service move

I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans

Question

Thank you for taking the time out of your day to post on our Xfinity Forums page, @user_3lgz4a. Sometimes channels line up may change which results in a channel changing to a different channel line up. MASN is now included as part of TV Premium line

XfinityAbel

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14 hours ago

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What stations do I have

Used to have MASN. Now don't???

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@XfinityJeniece Thanks, but this response confirms my point rather than answering it. You've stated that the fee applies when the installation requires an outlet activation — but outlet activation is work performed on Xfinity's infrastructure, not o

user_k7q6xw

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14 hours ago

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Surprise $100 Technician Recovery Fee after a service move

I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans

Question

Thanks for reaching back out, and we appreciate your feedback! If the installation is unsuccessful due to needing an outlet activation, there would be a professional installation fee applied. We always offer the self-installation first to help with a

XfinityJeniece

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14 hours ago

to the conversation:

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Surprise $100 Technician Recovery Fee after a service move

I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans

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Xfinity Mobile Plan Price Not Received

I transferred my mobile plan to Xfinity in Oct 2025. Xfinity offered a plan that was $10 for the 1st line, $30 for each additional line, 15GB and then speed reduced. The plan was for one yr then rates increased. I wanted 3 lines so the total was $70 per month. I never received that plan. When Xfinit

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Billing

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Not that I know of. When was the email supposed to being sent?

user_gdxn2j

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14 hours ago

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Upgrade Modem from XB6 to XB8 or XB10

Hi, I would like to upgrade my modem from XB6 to XB8 or XB10. I believe the current device limit my upload speed to less than 15 mbps. How would I do that? Thanks.

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Spam Calls on my Voice Line (Not mobile line)

Comcast can already identify spoofed caller IDs because they don't have the 'V' (for verified) by their number. The filters provided to block potential spam calls are good but they need one more addition. They need to block unverified calls. Let me give you some numbers on a recent analysis I made f

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Home Phone Features

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I cannot access my Comcast emails?

mymanny

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15 hours ago

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comcast.net email

want to log into my comcast.net email

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@XfinityJeff Thanks, but I'm honestly not satisfied with this response — it's restating the general policy rather than addressing my specific situation. The policy hinges on an unsuccessful self-installation, but my self-install wasn't the failure p

user_k7q6xw

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15 hours ago

to the conversation:

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Surprise $100 Technician Recovery Fee after a service move

I recently transferred my Xfinity service to a new address and just found a $100 Technician Recovery Fee on my bill. I attempted self-installation as instructed, but the internet wouldn't work — it turned out the cable wiring inside the new unit hadn't been properly connected (an internal line/trans

Question