Xfinity Community Forum

Hello user_b6adn6, thank you for reaching out to us here in our Xfinity Community forum. We appreciate your time, and I am here to help. Have you tried pulling up your text and call history in the Xfinity app, logging into your account at xfinity.com

XfinityJeffB

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10 hours ago

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Call and text history emailed to me

I need my call history and text history emailed to mw

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Peacock Linked to Old Xfinity Account

I recently moved and linked my old and new Xfinity accounts. I am trying to activate my Peacock benefit on my new account number, but I keep getting the error that my Xfinity account is already linked. I need a Tier 2 agent to manually clear the stale Peacock partner entitlement token off my old acc

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Xfinity Stream Website

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Remove home phone

I have xfinity voice i dont want it, it will not allow me to remove over the internet on my own. Please take this useless service off my plan. And stop charging me.

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Customer Service

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I am sorry that you are feeling that way, @user_79ae69. Our team can further assist you here. We are able to further investigate this, ensure the work is completed, and stay in touch with you so you. You will not have to keep explaining the situation

XfinityRay

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10 hours ago

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Poor customer service

I called customer service as a follow up to the “senior tech” that was sent to reinstall my outside line after storm. He spent 4 minutes at my house, and when I asked where the line would be placed, he said “ you need to adjust your attitude” and walked off job. I have his visit and interaction with

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Your TV box, even with an active show on, will go into screensaver mode, and your VCR, recording what is on-screen, is the Xfinity screensaver?

XfinityJeffB

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10 hours ago

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How to stop cable box from nap mode

All of a sudden by cable box has gone into inactive or nap or sleep mode so what I am recording is just a screen with the Comcast pic of weather and time. I have never had this problem before. I have unplug the box and restarted it but keep happening even when I am home & have tv on after 4 hours it

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Just to make sure I understand, the UPS store nearest you will not take a Comcast/Xfinity dropoff without a label?

XfinityJeffB

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10 hours ago

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4kDvr availability

I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon

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@XfinityDilary Thanks for responding. I have already completed all of the troubleshooting steps listed. My Fire TV Stick 4K (1st Gen) is running the latest available software, Fire OS 6.7.1.1. Xfinity Stream is version 8.16.0.4121. I have signed ou

cryan1970

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11 hours ago

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Location Issue with Xfinity Stream App

I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I

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HELP!!!!!!!!

I recently upgraded and ordered a new device through Xfinity Mobile. The device arrived today, and when I attempted to activate it, I contacted technical support for assistance. Unfortunately, during the activation process, the support technicians made changes to my account that resulted in multiple

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Devices

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Cancel internet service without a phone call

Hi, I'd like to cancel my Xfinity Internet service. I'd prefer to handle this entirely over chat/direct message rather than by phone or in a store. Can someone from Xfinity Support reach out to me privately to process the cancellation? Thanks!

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Customer Service

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Problem was not resolved. I waited another 70 minutes on the phone and was offered an appointment in 10 days. After 4 tries and no part on xfinity to see this as urgent, I cancelled my service. They are not a company that sees value in their customer

user_79ae69

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11 hours ago

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Poor customer service

I called customer service as a follow up to the “senior tech” that was sent to reinstall my outside line after storm. He spent 4 minutes at my house, and when I asked where the line would be placed, he said “ you need to adjust your attitude” and walked off job. I have his visit and interaction with

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Thanks for posting on our community forums, user_tweet. I can definitely understand how frustrating that would be, especially when you're trying to watch while away from home. Let's see if we can narrow down what's causing the issue. A few things I'd

XfinityDilary

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11 hours ago

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Location Issue with Xfinity Stream App

I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I

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About my Internet

I want to know if I can pay 20 dollars to get the Internet back on until the 1st

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Your Home Network

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Sign in error “access not authorized”

I need this escalated. I have Xfinity Prepaid Internet and I cannot access the account. I get “Access not Authorized,” and account recovery says “This information doesn’t match our records.” This started before I changed my phone number. The Prepaid phone support line has not been able to resolve it

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Your Home Network

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Hello rmike, thank you for reaching out here in our Xfinity Community forum. I understand how frustrating this has been for you, and I want to help take some of that away and work toward getting this resolved for you. Please send us a direct message

XfinityJeffB

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11 hours ago

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Terrible customer support

10 minutes of work to complete service order would have made me happy. I had a cable from the pedestal to my house cut over a month ago. Went thru regular request channels, chat, phone call to let them know that I needed the cable replaced. Representative could not understand the request so I had th

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My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental? In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stre

BruceW

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11 hours ago

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Accidental rental

My soon to be 3 year old got a hold of the remote and accidentally rented a movie. Is there a way to cancel the rental?

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R

Yes, it's still happening. When you pick a different audio, it moves to the top or bottom screens. I have images to share to explain what happens. It's not great to only be able to watch 3 of the 4 games when there are 4 on.

robertsm99

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11 hours ago

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multi view feedback

Need to provide feedback on the multiview and using closed captions. Currently when CC are enabled, you end up only being able to watch 3 of the 4 programs being shown because the CC blocks the image of at least one screen. I'd like to see the CC between the 4 boxes, in that area, along the top and

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Hey there, @user_6o6q3z, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to take a look at your billing details to ensure you were billed correctly. Can you please send us a direct message with your full name and

XfinityJeniece

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11 hours ago

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Bill credited supposedly

How are you guys going to credit my Comcast bill when I don't longer have Comcast second off you think crediting it $60 and some change or whatever is enough for you guys trying to charge me $297 you're [Edited: “Profanity”] I'm reaching back out to better Business bureau because I am not paying you

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Ok thx for the support. You can try and do one more thing for me. Your company has stopped sending UPS return labels. Not long ago, when you received a replacement device it included a UPS label to send back the device. I don’t live near a UPS stor

user_fd8d8a

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11 hours ago

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4kDvr availability

I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon

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Where did you switch to? Might cancel mine too. New rate is horribly high compared to the promo price.

user_fi4uzz

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11 hours ago

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CANCEL Account

I would like to cancel my account as we have switched providers. No need to discuss offers, just need to cancel effective 9/23.

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Hey there, @user_oynult, thanks for reaching out through Xfinity Forums regarding your hotspot issue. I appreciate you sharing the troubleshooting you've already completed. Since you've already forgotten the network, removed devices, and attempted to

XfinityJeniece

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11 hours ago

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Access Denied to Xfinitywifi

Hello, Up to recently, I have been able to switch on and off of "xfinitywifi" hotspot, since I like to use it while at work. However, recently, i've been getting "access denied" messages and am unable to use it anymore. I have been able to solve this by using the app for "xfinitymobile" on my phone,

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