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user_5l27q7 When you take a look at the Status Center page while logged into your Xfinity account, is there any information listed regarding an ongoing issue or pending repair work? You can visit the status center here: https://www.xfinity.com/suppor
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
Question
user_djw Sorry to hear that you're having this issue keep popping up. I don't see a reported issue with the app for Roku devices, but if you're still having these issues, I'd recommend trying to restart the Roku device and your modem at the same time
Roku Issues
For the past few days the stream app keeps giving me timeout or other errors. Is there a current bug that needs to be fixed? I keep having to delete and reinstall it over each time I go in. This is on a Roku.
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Did you want me to help you have that box delivered?
New TV Box Frozen on Welcome Screen Day 2
(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.
Question
Just got my latest bill. It includes a late fee, despite being promised by multiple customer support agents they would not do that, since they are having trouble accepting my payment.
Xfinity unable to accept payment
I’m on autopay. Last month the payment didn’t go through. I thought maybe the card expired. I signed on, tried the pay now button, but instead of letting me enter a different card, it said to go into a store. I called Xfinity and they were unable to get to the payment screen to accept payment, they
Question
The Xfinity gateway has been replaced multiple times by me and an Xfinity tech
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
Question
Since it was first installed 2 years ago but recently it seems to drop (for a minute or 2) more frequently. Almost once an hour.
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
Question
Is there any delays in trying to access channels or alot of inserted commercials will watching shows Is it still working good for you Looking to do same Thx
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Hi there, @Dzeno Thanks for reaching out to us on the Forums! We know how frustrating it is to have the account concerns you are having. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolic
Can’t access account
I can’t access my account from web or app, receive an error when logging in. Also my phone numbers and email are not recognized by phone agents. My auto-pay information needs to be updated and I have no way to access my account.
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So what content does Comcast care about to post n what on the thread are U looking for
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
user_5l27q7 thank you for your replies, how long has this inconsistency with your connection been an issue? Did it recently begin to occur or has this been a long-standing concern?
All in-home services drop multiple times a day
All in-home services drop multiple times a day. Everything goes off line, and comes back up within a minute or two. I have replaced the Xfinity Router. I have used troubleshooting in the Xfinity App and get a report that everything looks good. I understand that others in Falmouth, MA have the same i
Question
Request to Restore Wrongfully Removed Xfinity Mobile Promotion
Hello Xfinity Customer Relations, I am writing regarding a promotional offer that was removed from my Xfinity Mobile account. I signed up for Xfinity Home Internet as a new customer under a promotion that included one year of complimentary Xfinity Mobile service for one eligible line. I activated th
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Billing
Time to leave Xfinity
As much as I hate streaming it’s time to leave Xfinity. First we lose ABC now NFL Network and NFL Redzone? And we get no rebate? We tried calling Xfinity awhile ago to see if we could get our bill reduced, get some kind of option. Unless we cut just about everything we watch we were stuck. The only
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Rules and Automations
You need to reduce our bills due to this. If you are not willing to pay for Redzone, we are not willing to pay your ridiculous prices you charge us. Note: This comment was created from a merged conversation originally titled NFL Redzone not available
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
I'm paying for a network that I really want back in Comcast I have the sports package and this is not acceptable.Comcast needs to work this out I get all for football news always on Sunday mornings Plus nfl redzone Note: This comment was created fro
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
user_0q186q Thank you for creating a post on our Community Forums. I'm sorry to hear that you're experiencing trouble with your mobile service, and we'd love to help. To answer your questions, there shouldn't be an agreement term or contract with the
Xfinity Mobile service is unusable in my area - need account and cancellation assistance
I recently transferred my existing phone from T-Mobile to Xfinity Mobile. Since the transfer, my mobile service has been extremely unreliable. My phone mainly works on Wi-Fi, calls drop, and when I leave home I frequently have no usable cellular service. I have already tried live chat support, but t
Question
Okay, understood, thank you.
New TV Box Frozen on Welcome Screen Day 2
(Edited posted with update at the end) New customer here, installed equipment the following day after some technical issues with the plan set up. The TV box in our living room gets stuck on the Welcome Page, requiring us to restart the modem. This isn’t the ideal experience when wanting to watch TV.
Question
Thanks for taking time to post on our Xfinity Community Forums page, @user_m3zx5f. I'd like to do everything I can to help with the promotion issue. Please send a direct message including your full name and service address, and we can get started any
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Request to Restore Wrongfully Removed Xfinity Mobile Promotion
Hello Xfinity Customer Relations, I am writing regarding a promotional offer that was removed from my Xfinity Mobile account. I signed up for Xfinity Home Internet as a new customer under a promotion that included one year of complimentary Xfinity Mobile service for one eligible line. I activated th
Question