Xfinity Community Forum

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@XfinityThomasD My gateway is already in bridge mode, so you do not need to do that for me. No, there is no 'View WiFi Equipment' option on the WiFi tab in the app. The WiFi is turned off on the Gateway. I just want it to act as a simple bridge an

XBond

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4 hours ago

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How to configure a Gateway in Bridge mode. Can no longer do it via webpage and no option in App.

My Gateway is in bridge mode. I used to be able to administer it via http://10.0.0.1 but I can no longer do that. I cannot do it via the app either. How can I now configure my gateway? The xFinity Assistant was, unfortunately, completely useless and gave a non-sensical answer to the question above.

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Yes, I am still missing a refund after reviewing my final statement and bank records. The credit applied in June was for a following bill with Billing Date May 28, 2026 for services from Jun 02, 2026 to Jul 01, 2026, a charge billed after I had cance

user_e3kx9h

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4 hours ago

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Refund for Unused Month of service

The service/billing cycle for May 2nd-June 1st was charged on April 27th. I cancelled my service on April 30th. I've spoken to customer service agents who tell me that my account was credited and now sits at $0, but those charges were on there for other bills, because the service cancellation was no

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Our team can definitely take a closer look and provide whatever new information we have, @user_heza2y! Thank you for creating this post to get started. Could you please send our team a direct message to continue? How to send us a direct message:&nb

XfinitySara

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4 hours ago

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Construction ticket

I call constantly for an update & customer service says there is none. The house next to me has comcast & the houses are like 20 ft away from eachother. The houses are new construction so when the tech came out the first time they said there was nothing to connect to outside. A team came out and the

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I just returned from a trip to Europe. I tried to set up email forwarding to gmail, and while it initially worked, as soon as an email client pinged the Xfinity server with a European IP, not only did the password incorrect error start popping up, b

user_y5p3ec

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4 hours ago

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Comcast blocks our email when travelling to a foreign country! (status?)

I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua

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XBond Thanks for creating a post. I know that my team can help enable Bridge Mode for you, but I understand wanting the ability to do so through self-service functions. In the Xfinity app, do you see the option available when using these steps?

XfinityThomasD

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4 hours ago

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How to configure a Gateway in Bridge mode. Can no longer do it via webpage and no option in App.

My Gateway is in bridge mode. I used to be able to administer it via http://10.0.0.1 but I can no longer do that. I cannot do it via the app either. How can I now configure my gateway? The xFinity Assistant was, unfortunately, completely useless and gave a non-sensical answer to the question above.

Question

@XfinityMelinda thanks for the offer. Well, the problem reoccurs after a day and I am not sure what to do. I am almost ready to ditch the mesh devices. One thing looks funny. When I go to the xfinity app and look at the connected devic

user_ew86h2

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4 hours ago

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Mesh network drops when I move around

I just got a xfi gen2 pod to help coverage when in my basement. I was dropping internet coverage on my phone when going into my basement - turning wifi on and off (on my phone) helps, but I am trying to avoid that. I found this thread https://forums.xfinity.com/conversations/your-home-network/iphone

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user_d30k0j Hi there! Are you getting the same error listed in the original post using the Xfinity app?

XfinityAirelle

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4 hours ago

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Rendering error, unable to read null.

Same issue, needs to be fixed ASAP.

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Webmail Search Index Broken - Only showing yesterday and today

My email search bar is corrupted and only displays matching emails from yesterday and today. This happens in incognito mode and on multiple devices. I am making this post so an Official Employee can reply and help me open an engineering ticket to rebuild my search index.

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Customer Service

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Hello, @user_gb0vsg. Thanks for reaching out to us via Forums. Can you please walk me through the steps you're taking when you get this error loop?

XfinityRaul

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4 hours ago

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CA LifeLine Broadband Pilot Error Loop - Needs Backend Token Reset

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How to configure a Gateway in Bridge mode. Can no longer do it via webpage and no option in App.

My Gateway is in bridge mode. I used to be able to administer it via http://10.0.0.1 but I can no longer do that. I cannot do it via the app either. How can I now configure my gateway? The xFinity Assistant was, unfortunately, completely useless and gave a non-sensical answer to the question above.

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Customer Service

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Hey there, @user_ctdgm9, thanks for reaching out through Xfinity Forums regarding your Peacock account. I can understand your frustration with these unexpected changes to your Peacock subscription. Are you receiving Peacock through a promotional offe

XfinityJeniece

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4 hours ago

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Peacock

After having my plan canceled without my consent and spending 2 hours on the phone with customer service I thought my time dealing with xfinity was over. Unfortunately, when I went to watch peacock today I found out that xfinity has taken over my account. I never consented to moving my subscription

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Service provider conversion

I lost coverage during the conversion and I do not have phone service

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Network

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Missing Payment,missing credits, Promotions

I am writing about a missing payment, promised credits not applied and billing errors on my account statement.I am on a fixed SSI income and unable to make payments until the 1st of the month, I let the last agent I spoke to on Oct 13 know this but still as of 32 min ago I gotten 17 collection calls

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Billing

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Construction ticket

I call constantly for an update & customer service says there is none. The house next to me has comcast & the houses are like 20 ft away from eachother. The houses are new construction so when the tech came out the first time they said there was nothing to connect to outside. A team came out and the

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Customer Service

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Good afternoon @user_934fc1. Are you still having these issues with ESPN? Did you complete any troubleshooting steps before reaching out to the assistant?

XfinityRaf

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4 hours ago

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AUDIO /VIDEO LAG !!!!!

ESPN (CHANNEL 403) IS EXPERIENCING "OUT OF SYNC" AUDIO/VIDEO ISSUE. TRYING TO WATCH THE PAT MCAFEE SHOW WAS COMPLETELY FRUSTRATING! AND THE XFINITY "CHAT ASSISTANT" IS AN ABSOLUTE WASTE OF TIME...WHY DO YOU PEOPLE EVEN GIVE THAT AS AN OPTION ????????????????

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REB72 - Our team can help! Please send us a Direct Message. On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon to start a message. Note: If the

XfinityThomasA

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4 hours ago

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How can I turn off xfinity voicemail on my landline?

I prefer my home answering machine voicemail. No matter how many rings I select for xfinity voicemail, all the voicemails go there and not to my answering machine. How can I turn off xfinity voicemail?

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Receipt

I need to get a copy of my receipt purchased my iPhone 12. And I purchased it online and I believe it was January or February 2022. I don’t have the card that I originally use, but I do have the IMEI number if that would help. I’m having problems with the phone And I need to have Apple fix it but th

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Devices

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Perfect! Once returned, you should not receive any notifications about unreturned equipment. The fastest way would be to return in store as that would be removed from the account right away. If you return through UPS please allow about two weeks for

XfinityEva

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4 hours ago

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Return a gateway box

My box is in Florida but I am in Tennessee

Question

Hey there, @user_bipe2f! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your billing, it certainly is not what we want for our customers. I would be more than hap

XfinityAdrienne

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4 hours ago

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$0.00 bills???

Please stop sending me $0.00 bills. Show the actual amounts you charge.

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Peacock

After having my plan canceled without my consent and spending 2 hours on the phone with customer service I thought my time dealing with xfinity was over. Unfortunately, when I went to watch peacock today I found out that xfinity has taken over my account. I never consented to moving my subscription

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Customer Service

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