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being charged after cancellation
I canceled my line on March 3, but I am still getting charged for it. Other forum questions mention to contact customer services. I can only contact the AI assistant that spits out a number that doesn't work for me...
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Billing
Static IP
Why does Comcast/Xfinity, in this day of streaming services which rely upon a user's geographical location, provide static IPs for its residential customers (would also facilitate stable hookups of wireless devices like printers)?
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Your Home Network
@user_s23ir0 Thank you for making us aware about the internet issues you've been experiencing the past two weeks. I would be more than happy to help find a solution to this problem you're having. So that we don't go over something you've already do
Slow and constantly interrupted internet service
For at least the last two weeks, our internet service has been extremely slow and sometimes is cut off entirely. I want to know why this is happening when we pay extra for high-speed internet?
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Internet Down 2 Days [Edited]
Hi, I need urgent help. Our internet has been down for 2 days and both my spouse and I work from home. This outage is directly impacting our jobs and we cannot continue like this. We have already tried the standard support channels, but the issue is still unresolved. We need immediate assistance fro
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Customer Service
iPhone 17 pro max stolen in transit and it’s been a month no replacement
I’ve ordered an iPhone 17 pro max early march, it was supposed to be delivered to me march 19th. On march 19th my wife recieved a box from FedEx which was supposed to be the phone. I get home opened the box just to see that it was nothing in it but packaging trash. Immediately I reach out to FedEx a
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Devices
Mobile department fraud
I was trying to add my significant other to my mobile account and I had to talk to support to transfer her number over. During this process, I was instructed to click on a link and submit the order. The order included 3 iphone BYOD pay by the gig devices..... never was this discussed and he told me
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Devices
Is there a schedule for service outages?
I work from home so when Internet is down I'm stuck. This happened multiple days this week. Is there a way I can know when service will be done in my neighborhood ahead of time so I can make proper arrangements?
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Your Home Network
I want Scripps channels back. I pay for them. I pay a lot of money for Xfinity. I pay way too much for the services. First I can not watch the Detroit Red Wings. To do so I have to purchase many apps. Now I can not watch ABC, the main I watch. Yet I
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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Done! I have an existing thread from last year and that's where my message populated.
Daily Outages/Connection Drops
I have been experiencing issues with intermittent internet drops since I moved into my current apartment in June 2025 and restarted service with Xfinity. This impedes my ability to work on a daily basis. I even purchased a new computer in case that was the issue, but the outages have continued on th
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Just received a call from Comcast. Other are reporting this more and more and supposedly Engineering is on it. Promised to follow up with me tomorrow. They actually recommended not using Comcast for important communication because of "al
Can only receive emails
In my Comcast email I cannot compose, reply or forward emails. I can get emails no problem. I get the error “An error occurred inside the server which prevented it from fulfilling the request”. Comcast can't seem to assist me. I cleared my cache, tried incognito, a new browser, reset my password, di
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Hi there and welcome to Comcast @user_ysw00o. Thank you so much for reaching out to us regarding your bill increase concerns. You are in the right place, and we are happy to take a look at your account and see what caused your bill to increase.
Bill increase
Hi, um wondering why I had a sudden bill increase this month from $35 to $100? Can I refunded the $65? thanks!
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lodging a formal complaint (not that it matters)
called 3/31/26 to request to have a service technician out to replace the comcast wiring box on the side of my house (it's nearly 20 years old and brittle enough that the cover fell off completely and its insides were exposed to the elements, creating a hazardous situation). was given a ticket numbe
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Customer Service
Bill increase
Hi, um wondering why I had a sudden bill increase this month from $35 to $100? Can I refunded the $65? thanks!
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Billing
Thank you for the additional details. We are happy to research this and see what is going on by looking into the account. In order to get started can you please send me a DM with your name and address? To send a "direct message" / "private message" m
Daily Outages/Connection Drops
I have been experiencing issues with intermittent internet drops since I moved into my current apartment in June 2025 and restarted service with Xfinity. This impedes my ability to work on a daily basis. I even purchased a new computer in case that was the issue, but the outages have continued on th
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A change for the better?
Don't mean to jinx this but ... Many, many years ago Xfinity (then just Comcast) provided very good support. Then in the last decade or so, maybe longer, it was basically a [Edited: "Language"]. Endless menus and long, long wait times. Has this all changed recently? Had an issue with the cable line
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Customer Service
Slow and constantly interrupted internet service
For at least the last two weeks, our internet service has been extremely slow and sometimes is cut off entirely. I want to know why this is happening when we pay extra for high-speed internet?
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Customer Service
user_smo, Hi there! Thanks for taking the time out of your Thursday to reach out. I absolutely understand how frustrating this experience has been, especially since a damaged exterior wiring box is a legitimate safety concern. I’m sorry for the confu
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lodging a formal complaint (not that it matters)
called 3/31/26 to request to have a service technician out to replace the comcast wiring box on the side of my house (it's nearly 20 years old and brittle enough that the cover fell off completely and its insides were exposed to the elements, creating a hazardous situation). was given a ticket numbe
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