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Thank you for reaching out here. That is a known issue that our engineers are working to resolve. The only work around I have found for that is to Open first this link - https://www.xfinity.com/membership#faq and then search for "Go to my red
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Glad to see the issue was ultimately resolved after speaking with someone. We would strongly recommend leaving your thoughts about changes you'd wish to see to future experiences through our feedback form.
I think someone hacked my account
Any chance I could get some assistance? I don’t need to speak to an actual person, I know that would be a lot to ask. Your AI assistant isn’t able to help me. I think my account was hacked or someone attempted to hack it. I would just like to know if that was the case.
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user_k5nc18 Thank you for the additional information! We will respond to your direct message shortly to collect your location information for a further investagation.
XB8 stuck on legacy 40 Mbps upload after mid-split upgrade
My neighborhood mid-split work is complete, and higher speed tiers are active at my address. However, my XB8 is stuck on an outdated legacy boot file giving me 40 Mbps upload on my current rate plan. Could an employee please help me update my backend boot file profile without altering my $50/mo plan
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Internet bill doubled and customer service is unable to fix it
I purchased one gig of internet in June with that includes a 60 month $50.00 Guarantee Discount that will end on Jun 16, 2031 and Includes a $10.00 Automatic Payments Discount Including Paperless Billing. My bill is now $100.00. I spoke with a representative for over 1 hour, I was transferred 4 time
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Billing
I tried to look at my Xfinity account to see any eligible rewards and an error message occurred. A rendering error occurred:Cannot read properties of null (reading fields)
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Hey there, @user_coylj8, thank you for reaching out through Xfinity Forums regarding the issues with your phone. If restarting didn’t help and both calls and texts are still not working, are you able to access the Xfinity app or website over Wi
I can't call or text, it goes to Xfinity
Restarted my phone but I still can't call or text, my phone is on another account, I can't call them to make them aware of the problem, what do I do?
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I can confirm that the new speeds range from 117 Mbps to 293 Mbps. With my current 1Gbps download plan, the "Typical upload speed" should be 117 Mbps, not 40 Mbps.
XB8 stuck on legacy 40 Mbps upload after mid-split upgrade
My neighborhood mid-split work is complete, and higher speed tiers are active at my address. However, my XB8 is stuck on an outdated legacy boot file giving me 40 Mbps upload on my current rate plan. Could an employee please help me update my backend boot file profile without altering my $50/mo plan
Question
Jonathan75 - I’m sorry you haven’t been able to access your membership benefits. We’re aware of the issue, and our teams are actively working to resolve it. We’ll provide an update here in this thread once the issue has been r
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
How do I transfer if the announcement disappeared inviting me? I want to do the change, but cant access the invite anymore.
How to Switch to Yahoo [Edited]
How do I switch to Yahoo email? [Title Edited: "Personal Information - Email Address"]
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I can't call or text, it goes to Xfinity
Restarted my phone but I still can't call or text, my phone is on another account, I can't call them to make them aware of the problem, what do I do?
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Customer Service
It's terrible that this has been a problem for more than a week now. Considering numerous people began experiencing this at the same time, and across multiple browsers and devices, it has to be an issue with the Xfinity website, not all the customers
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
INCORRECT CHARGES
I am acct manager for my disabled brother. 9/6/26 he moved 5 miles away, wanted to transfer his exact service. Instead new acct. opened my name at his address. That acct then closed and new acct opened in his name, now has a $600 bill. His payments auto debit, whatever was billed was withdrawn from
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Channels and Programming
Hi James, Thank you very much for trying to help me. I was finally able to speak to someone. The AI chat bot thing is horrible. Every time I have had to contact Xfinity it turns into an at least an hour long ordeal that leaves me incredibly frustra
I think someone hacked my account
Any chance I could get some assistance? I don’t need to speak to an actual person, I know that would be a lot to ask. Your AI assistant isn’t able to help me. I think my account was hacked or someone attempted to hack it. I would just like to know if that was the case.
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Comcast.net emails migrated to yahoo
How can I tell if my account was migrated to yahoo
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@XfinityCarolyn I’m having this exact issue where the sound cuts out between commercials and the program. I have taken all the steps you recommended and it’s still happening
Amazon Firestick HD audio problems with LG TV
When using Xfinity Streaming app on a Firestick HD (new version) connected to a LG TV the audio will stop completely while the video portion continues. This happens when switching between a show and a commercial or back to the show from a commercial. The audio will start again if I press pause and t
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can't sign in
can't sign in need to delete old email and password and have one sign in account and password
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Your Home Network
Hey there, @user_blh8nm! Thank you for sharing that this is also affecting you. I am sorry you haven't been able to access your membership benefits. Everyone's help with troubleshooting and details have been very much appreciated and allowed us to ge
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
@XfinityAirelle All this does is get you to your reward history that you've already redeemed. When you clicked on them, it looks like you're able to redeem, but they've already been claimed by you previously. When you go to the actual membership pag
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Question
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Retention Pricing request
I called earlier because I cancelled my cable subscription and was prepared to cancel my internet service and switch to T-Mobile. I was told there were no options to lower my $80 monthly internet-only bill, which is disappointing because I would prefer to stay with Xfinity. T-Mobile is offerering 50
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I am having a very similar issue with my Netgear CM3000 as well. My modem is locking the Upstream OFDMA channel without issue and locking 4 Upstream bonded channels without issue. Support keeps telling me to get the Xfinity modem, but mine appears to
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My Netgear CM3000 upload speed capped at 40 Mbps.
My Netgear CM3000 diagnostics show that the upstream OFDMA channel is successfully Locked at 36.2 MHz (Power: 43.3 dBmV), proving my modem hardware is fine. However, my upload speeds are still capped at 40 Mbps. This confirms my modem is stuck on a partial or legacy bootfile. Please have a Tier 2 ne
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