Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (463.6K)
Comcast - Untrustworthy and bad practice
Called and cancelled/disconnected my services on 3/29/2026 and was told i would be charged for 8 days (approximately $20) on my final bill since my service for the month started on 3/21/2026 which I was totally fine with. After a month goes by thinking that my service was disconnected, i receive a b
Question
•
Billing
Service
I set up a payment arrangement for 4/27 and you shut my service off anyway
Question
•
Customer Service
Cable box on but screen blank black the internet works
After a lightning storm the cable does not work. Cable box is on but screen blank black the internet works. We have rebooted with no success. All plugs have been checked.
Question
•
X1
user_1nlxcd We would be happy to take a look at the DVR to see if there is something there that may be causing the problem. Can you send us a direct message with your full name, name of account holder (if different), and service address please?
Stream gives error message when I try to download recordings to my phone
When using Stream to download recordings to my phone, sometimes it works. At other times, it stops saying it has encountered an error and to try again later. When I try again, it stops earlier in the process and gives the same message. This has happened three times on different episodes of the same
Question
@user_itp4go Thank you for making us aware about this service interruption and that your credit request was denied. I would be more than happy to review your account to see what we can do to make up for this downtime. Please send a direct message by
Xfinity Support
We just had a 13 hour outage from Friday night to Saturday and I am denied credit due to hitting the max. It is not our fault that xfinity has outages monthly, even sometimes multiple times a month. We should be able to get a credit on our bill every time we experience this.
Question
My phone has lots of available memory and I did not have any other recordings downloaded at the time. Most other recordings have downloaded, before and after, without a problem. Two one-hour recordings are involved this time; last week it was a singl
Stream gives error message when I try to download recordings to my phone
When using Stream to download recordings to my phone, sometimes it works. At other times, it stops saying it has encountered an error and to try again later. When I try again, it stops earlier in the process and gives the same message. This has happened three times on different episodes of the same
Question
So.... its still giving me the same problem. Even if I use the internet to sign on to my xfinity email, I get a "Server Unreachable" or sometimes an "Error - 408 Request Timeout". The only thing left to do is try to empty ut my emails a little to f
Server Ureachable & Error, 408-Request Timeout
Hi. I have been having difficulty with my Xfinity email. I keep getting a message that the "Server Unreachable" and "Error - 408 Request Timeout". Is this something you can correct from your end, or is there something I need to do with any settings on my computer? I appreciate any assistance in solv
Question
Xfinity Support
We just had a 13 hour outage from Friday night to Saturday and I am denied credit due to hitting the max. It is not our fault that xfinity has outages monthly, even sometimes multiple times a month. We should be able to get a credit on our bill every time we experience this.
Question
•
Customer Service
Figure it out!
We want NBC back now! Figure it out! We pay Xfinity more every month than we pay for utilities so, it is NOT acceptable to have one of the three major networks missing. If this is not addressed soon we will be moving on.
Question
•
Channels and Programming
@XfinityQue I have several times but received the same error.
Unable to Activate Disney+/Hulu
I am on the Gig+ Streaming plan. My Disney+/Hulu activation button is missing from both the rewards page and xfinity.com/yoursubscriptions. I need a manual activation reset for my MyDisney credentials.
Question
THIS IS ****MY POST****! HOW DO I SPEAK WITH A LIVE OPERATOR FOR THE QUESTIONS I HAVE???
need to speak to a live representative
why cant a i speak to live representative through the chat option anymore?
Question
Transferred service and internet not working
Transferred service and internet not working
Question
•
Customer Service
HOW DO YOU SPEAK WITH A *LIVE* REPRESENTATIVE AS HAVE QUESTIONS ON MY BILLING AND PAYMENT METHODS
need to speak to a live representative
why cant a i speak to live representative through the chat option anymore?
Question
@XfinityNatalie wrote: "... next to the bell icon ..." It's unwise to say "next to the bell icon" unless you somehow know that the poster is using a desktop or laptop computer. These have a "bell" icon for notifications, but many posters are using p
I was charged 100.00 fee for installation when i installed it myself
On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.
Question
user_45ba5k Good morning! We appreciate you taking the time this morning to share your experience with our Xfinity Forums. This is not the ideal experience we want our customers to have with their services. While it can seem offputing, technicians ca
Worst tech support and customer sercuce
Paying for 1g service and getting 100mbps only. The tech guys just keep rebooting the modem. They have no clue at all. Also, they keep sending a text that the service is restored but nothing. Then a Xfinity truck sits in front of my house for an hour and drives away without knocking on the door. Wha
Question
Update: several conversations and many hours later they still have not resolved the issue. The resolution is now up to me, which will result in cancellation of xfinity and signing up for TMobile internet. Peace out Xfinity!!
Hulu/disney bundle activation problem
I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .
Question
"reprovision" or "push the correct boot file" for my specific speed tier.
When testing my wired speeds I am only get 1/2. Could you check to see if this needs to be "reprovisioned" or "pushed to he correct boot file" for my specific speed tier.
Question
•
Your Home Network
user_y7qccj Hi there! Thank you for reaching out. It sounds like your modem may not have been moved to your new address. We'll be happy to take a look! Please send a Direct Message with your full name and address. Here are instructions on how to send
XfinityBenjaminM
commented
4 hours ago
to the conversation:
0
0
Transferred service and internet not working
Transferred service and internet not working
Question