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how can I get this taken care of this immediately the wire is hang down on my driveway a tree knocked it down off the pole I have no internet connection I need it to work for tomorrow I work from home.
I have a downed Xfinity cable line. Who / how do I report it?
I have a downed Xfinity cable line. Who / how do I report it?
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cancellation request from korea
Hi, I currently have two lines on my Xfinity account, and I would like to cancel one of them while keeping the other active. I’m currently in Korea, so I’m unable to receive a callback on my U.S. phone number. Could you please help me cancel just one of the two lines online? Thank you!
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Plan
I have a wire down from pole and it’s on my driveway from my house I need to have it taken care of it immediately
I have a downed Xfinity cable line. Who / how do I report it?
I have a downed Xfinity cable line. Who / how do I report it?
Question
Hey @user_vj0lxf Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your downed cable line. I would be more than happy to offer my assistance looking into this
I have a downed Xfinity cable line. Who / how do I report it?
I have a downed Xfinity cable line. Who / how do I report it?
Question
Hey @user_9ok1b5 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding changes your would like to make. I would be more than happy to offer my assistance looking
Cancel Tv
I want to cancel my TV service only and keep my internet service active. Please review my account and provide the internet-only price before making any changes.
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@sumkaye123 We can assist with the cancellation. I see you've already DMed us. I can continue with you there.
Need to cancel xfinity mobile but already moved abroad
I need to cancel my xfinity mobile plan, however, I have moved abroad and cannot call the customer service number. There is also no way to cancel online/via the app (which I feel is a bit ridiculous). How can I go about cancelling?
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Hi @Shrek2514,Love the username by the way! You've come to the right place for help. We can review your billing and make sure everything is in the correct place. Just send our team a direct message with your full name and service address to get start
Billing
I am having several issues and nothing is being resolved. I had over $300 in credits from being overcharged and whatnot. My credits have now disappeared and it’s saying I owe $250 for what I’m not sure. Every time I get on the app it’s saying I owe a different amount, just yesterday it said I owed $
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user_8q56dt Thanks for reaching out to us here on Forums for help with your cancellation and billing concern. I would be reaching out as well if I got a bill after being told the account was closed, and I'm happy to assist with getting everything sor
Billing and canceling
I’ve been over the cancellation process on multiple occasions, but I’m still being billed. Time and time again I’ve been told it’ll be taken care of, but it obviously hasn’t. Why am I still being billed?
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Please read this thread and please help us. It seems like thousands of people have lost their access to local Philly channels 3,6,10,29 and due to the Xfinity Atream app.
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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@user_cmua3q Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Can you please clarify your concern, so we can better assist you?
Internet disconnected & bill is paid
Internet is disconnected & the bill is paid. The payment is not reading in the system.
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user_r9074g Can you please try logging out of Xfinity Stream completely? Then power cycle your modem/router by unplugging it from the power outlet for about 30-seconds. After you plug the modem back in, sign back into Xfinity Stream and see if you ar
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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@user_yf9omo, no problem. Thank you for the additional information. I can understand why this would be confusing, especially since the news, commercials, and closed captions are in English, but the sports audio is in Spanish. Did you have a chance to
ABC Channel 807 in Memphis
Why are the football on the Memphis ABC station being played in Spanish. Not whatI'm paying for. If it is not being broadcast in Spanish, then someone is stealing your cable. [Edited: "Personal Information"]
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My question was answered. The answer does raise another question for me which why send me a chance to redeem something I can't redeem? It is disingenuous.
$1 movie benefit on Roku TV?
I downloaded Xfinity stream and I can't seem to get to the movie options without signing up for a TV service. Is there any way I can get to the movies on my roku tv without signing up for a Xfinity TV plan?
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My question was answered. The answer does raise another question for me which why send me a chance to redeem something I can't redeem? It is disingenuous.
$1 movie benefit on Roku TV?
I downloaded Xfinity stream and I can't seem to get to the movie options without signing up for a TV service. Is there any way I can get to the movies on my roku tv without signing up for a Xfinity TV plan?
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I get same message. Xfinity works on my iPad, iPhone, work computer but shows the same location message at home tv.
Why am I getting notice that to play video we’ll need to know where you are
When trying to access major network stations via Xfinity stream app I get notice that to play video we’ll need to know where I am. What does this mean and how do I address it?
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camigo Happy you hear that you had a good chat interaction, and I am also sorry it was not clear on where and how to activate that. Here is the link you would use to visit the subscription page for activating.
Unable to redeem Peacock benefit
Seeing that my Xfinity account had recently crossed over into the Platinum tier, I figured I'd go about redeeming the Peacock Premium benefit I'm now eligible for. Xfinity's membership benefits page prominently lists 'Peacock Premium, on us' as a benefit offered to Platinum and Diamond tier members.
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cant get online to my [Edited: "Personal Information"]
user_gnqvgi
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comcast.net
why can i not access my comcast.net email
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