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Hello @user_rh12fs Thanks for joining us here on Xfinity Forums. I'm personally not familiar with Birdbuddy specifically. But quickly reading about them and the same goes for some other cameras require the device to be connected to a 2.4ghz connectio
Birdbuddy Camera Won't Live Stream
Received a Birdbuddy birdfeeder for Christmas, which has a camera that connects to the wifi. Shows connected and the xfinity app shows strong connection. Once I turn on live stream it attempts for a while, but then states "Something went wrong". Is there something blocking this stream? It is cloud b
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All avenues werevirtually useless and time consuming — no chance to remedy this pervasively failed operational model & horrendously impaired NON execution the agents in the various divisions, particularly in the offshore Philippines call center,
Fraudulently Ordered iPhones [Edited]
Sir I navigated your company AND am pleading with you for your assistance and oversight — we’ve talked to over 20 people — ALL A DEAD ENDAdditionally, Comcast Xfinity customer (dis)service has been documented many times over Briefly…• impersonated by female fraudster who was obviously not validated
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Cancel new service request
Please cancel new service request [Edit: removed Personal information] I no longer need service. Please refund me the $25 I was unaware was being charged. Thank you, [Edit: removed Personal information]
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Customer Service
Hello again user_57dg9o. Just as a friendly FYI, our direct messages do not function as a traditional live chat where replies and conversations are time sensitive, so there may be times when responses are delayed as we look into your concerns further
Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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Hey there u42 👋 Right away I want you to know that we infinitely appreciate any amount of time that you've been with us, and I'm glad you took the time to be part of our community! I know exactly how much of a hindrance packet loss can be, especiall
Recent ping increase and packetloss over the past month
Hey I've been using Xfinity for a long time and used to get 20 ping on most games and servers now it jumped up to around 40-50 with 1-5% constant packet loss making it unplayable this has been happening from the past month or few. This happens on all devices including my pc which has ethernet my pho
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Hello snt2 thank you so much for taking the time to reach out here via our Xfinity Forums! Being a part of our Xfinity Membership program is an awesome thing, and the included benefit for customers of 5-10 years of Peacock Premium is something we wa
Platinum Rewards trying to redeem Peacock Premium
Last week I received an email that I was now an Xfinity Platinum member and that included with that was the perk of having Peacock Premium. The website says that under rewards I should see the perk and be able to claim it but I do not see it under my rewards. I contacted Customer Service and they we
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I've received a response about every 20 minutes. One to ask me if i prefer to receive a 6 digit code via phone or email. Then 20 minutes later, the notification that the code was sent. Then another 20 minutes later, a question of which username I use
Lots of trouble with xfinity assistant chats in trying to get Peacock as a Diamond Rewards member
Problem I'm trying to get Peacock through the rewards since I'm a Diamond rewards member. When I click on the "Get Peacock Premium at no extra cost" link, it tells me that it's already been claimed and I can go " Go to Activate Peacock. (embed: https://www.xfinity.com/activate-peacock). peacocktv.co
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Peacock
I got a new Xfinity box and I had a free year of peacock but now it says I have to choose a plan, I still had 6 free months remaining
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Customer Service
Thank you for working with us through direct message ytwig. I am glad we were able to assist you with finding a new plan. If we can assist you with anything else in the future, please do not hesitate to reach out.
My xfinity internet plan just increased signficantly
Just got the message, likely my promo ended and price jumped. How can i update my promo to reduce the price or cancel service?
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Thanks for getting this moved over EG, and hello user_nnze2s 👋 I definitely understand the need to stay as low as possible when it comes to expenses these days, and more than anything we'd to lose you as a member of the Xfinity family, so I'd be hap
Promotion expired
My promotion expired and bill went from $55 to $79. Been a customer for 10 + years. Looking for retention offers to stay competitive with other providers in my area.
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Hi there, user_j1qrs8! We appreciate you reaching out regarding your billing concerns with the broadcast fee. I understand how important it is to ensure your monthly rate fits within your budget. Not to worry! You have reached the right team to assis
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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paramount error code 3205
Using Xfinity cable box. Wi-Fi good in the room Samsung Smart TV. Shave tried all suggested remedies , but still very erratic.
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Customer Service
user_2a9416, hello there, I understand. We are asking what error message you're getting when you attempt to rent a movie. You should see it when you click Rent.
I am trying to rent a movie on demand but can't. Please advise.
I am trying to rent a movie on demand but can't. Please advise.
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Hello @user_v25qs1, Thank you for reaching out on our community forum. I can take a look at that account for you. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity
Billing and payments for unused services
I need help with the old address we’re all the money was coming out
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Terrible customer service
Who do you call or contact to file a complaint about terrible customer service from a customer service representative? On January 30th at 4:54pm until 5:14pm from Oak Lawn, IL, I called Comcast to try to get a discount or downgrade my services because of my lack of employment. Instead of the custome
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Customer Service
Hello, puddytat2tn1! We appreciate you reaching out this week regarding your recent concerns with support. Your feedback is important to us! We are always more than happy to help here via our XFINITY Community forum. Please let us know if you still r
Landline not working
I recently upgraded to the Xfinity gateway and my internet is working great but my landline has no dial tone. I have tried plugging my phone directly into the modem and it still does not work.
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Good evening user_6w17of. I can assure you this is not the experience we want for you. I will be happy to review, your account, and to look into this further. I will need some additional information in order to do so. Please send us a direct ch
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Technician problems
I was scheduled for an appointment on the 26th. The technician came, looked at the pole for a couple minutes, tried to get his latter to lock, he didn't know how to work it, then said he couldn't do anything and left. No one gave me a call back, nothing. I finally call myself and was told they can't
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