Xfinity Community Forum

Hey there, @user_eoof65, thanks for reaching out through Xfinity Forums regarding your service calls. I would be happy to take a look at the appointment details to get you more information. I understand how important it is to have your front yard con

XfinityJeniece

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5 hours ago

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No show for 2 service calls

First call 3/9/26 with person over the phone. Advised tech would come out within 2 days. Never showed. Second contact through Xfinity live agent 3/20/26. Advised tech would come out that evening. Never showed. My problem is that there is red plastic tubing sticking up about 7 in on my front yard. I

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Good afternoon @user_alrm6e, and thank you for reaching back out on our Forums. Please be aware that posting personal identifiable information is a violation of our forums guidelines for the protection and security of our customers. Our guidelines ca

XfinityAlyssaA

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5 hours ago

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street repairs [Edited]

street repairs [Edited: "Personal Information"]

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No. I wouldn’t think that mattered as I can watch other shows without any problem.

user_i1q46b

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5 hours ago

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Why, when I’m on WiFi and in my home, can’t I watch some programs on my Xfinity stream?

Why can’t I watch some programs, stating I need to be on WiFi in-home only, while I’m home and using WiFi only??

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I’ve returned the new 5K box and got another new one that is the same as my old box. It was still going black/grey. So I tried a different hdmi cable, same problem. Once I plugged in the older lines that have red, black and white (don’t quote me on t

user_i1q46b

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5 hours ago

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I got a new cable box now my tv screen keeps going black

My new cable box is causing my TV to have a black screen constantly. And I refuse to change from 1080 to 720 as been suggested in the past

Question

Hi there, @user_wt0mva Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. -Richard

XfinityRichard

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6 hours ago

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Phone stolen

In December of 2024 I brought my old phone in to do a trade in. I am still in March 2026 getting charged for the new phone. I called xfinity to see how much longer because I should have a trade in credit and they said there is no record of a trade in on the account. They told me I have to go to the

Question

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No show for 2 service calls

First call 3/9/26 with person over the phone. Advised tech would come out within 2 days. Never showed. Second contact through Xfinity live agent 3/20/26. Advised tech would come out that evening. Never showed. My problem is that there is red plastic tubing sticking up about 7 in on my front yard. I

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Customer Service

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I don’t see the “to” part I only see search conversations and I search Xfinitydemitrius and you don’t come up

user_wt0mva

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6 hours ago

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Phone stolen

In December of 2024 I brought my old phone in to do a trade in. I am still in March 2026 getting charged for the new phone. I called xfinity to see how much longer because I should have a trade in credit and they said there is no record of a trade in on the account. They told me I have to go to the

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Yes all versions up to date

user_qg5arz

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6 hours ago

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Xfinity app drops sound on fire tv

Sound keeps going off on fire stick xfinity app.

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URGENT EXECUTIVE ESCALATION: Billing Fraud / Misrepresentation – Xfinity Account

Hello Team, I am writing to formally escalate a serious billing and misrepresentation issue related to my Xfinity service, which has remained unresolved despite multiple follow-ups. Account & Service Details: - Service Activation Date: February 5, 2026 - Plan: 1 GB Internet Plan ($50/month) - Offer:

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Email

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Hey @user_wt0mva, Thank you for visiting our official Xfinity Forums Community support page. We will be more than happy to look into the request. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking o

XfinityDemitrius

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6 hours ago

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Phone stolen

In December of 2024 I brought my old phone in to do a trade in. I am still in March 2026 getting charged for the new phone. I called xfinity to see how much longer because I should have a trade in credit and they said there is no record of a trade in on the account. They told me I have to go to the

Question

Hi @bjs1245, for an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

XfinityAbel

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6 hours ago

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recording starts late and ends early

I understand that you are aware that all DVR recordings start late and end early. By adding the buffer to the beginning conflicts with the next recordings. When I am recording shows during prime time, I’m usually recording 5 shows and when they end I may be recording 5 more shows the following hour.

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landline

I need to talk to a live person about my landline that is not working correctly

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Home Phone Service & Equipment

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I have never been able to find a DM icon. usually it looks like a paper plane

bjs1245

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6 hours ago

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recording starts late and ends early

I understand that you are aware that all DVR recordings start late and end early. By adding the buffer to the beginning conflicts with the next recordings. When I am recording shows during prime time, I’m usually recording 5 shows and when they end I may be recording 5 more shows the following hour.

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Phone stolen

In December of 2024 I brought my old phone in to do a trade in. I am still in March 2026 getting charged for the new phone. I called xfinity to see how much longer because I should have a trade in credit and they said there is no record of a trade in on the account. They told me I have to go to the

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Customer Service

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Hey @user_dm123. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to submit an order for one of our XG1v4 set-top boxes. This is our X1 4K DVR Unit. When submitting an order for shipment, this get

XfinityDemitrius

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6 hours ago

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how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had differnt issues.

how do I get a brand new XG1v4 box. I have been through 4 of these boxes and each one had a different problem. The one I currently have locks up constantly. The first one worked for a little while but then would display an message saying I wasn't paying for a particular channel, then eventually I co

Question

Accepted Solution

Hello @user_319o6u, based on the Xfinity Student Deals for Fall 2025, new 1 Gig or 2 Gig customers were eligible for this $200 gift card. Typically, these rewards require the account to remain in good standing for 90 days after activation. Have you

XfinityQuemekia

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6 hours ago

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Student Rewards

Why have I not received the $200 worth of Uber Eats reward that was promised to me when I signed up with Xfinity? I signed up in September 2025 and still have not gotten the credit.

Question

Hello @atombrew4 this article should answer all of your questions about the yahoo migration. Here is the Link. Let us know if you still need additional assistance.

XfinityAbby

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6 hours ago

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Missing Email Folders in Transition to Yahoo Email

I had a group of folders directly under the Inbox heading that I regularly transferred emails to, now that I've transitioned to Yahoo email those folders are not there. How can I recover them?

Question

@user_n74wfr Thanks for joining the Xfinity family. We are excited that you have chosen us as your service provider. Sure, I would be more than happy to assist you today. To end your NOW Wi-Fi Pass, you can cancel the auto-renewal feature. You will

XfinityCarolyn

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6 hours ago

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Canceling my WiFi pass now

I’m having issues canceling it and I’m hoping I can get answers and see if I can cancel it as soon as possible

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Xfinity pass cancellation

I want to cancel my xfinity pass, due to i recently got xfinity wifi internet

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Billing

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user_ca0531 Thank you for reaching out! With our new TV, and internet plans the ability to add a CableCARD may not be an option when transfering your services to a new location.

XfinityMartyR

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7 hours ago

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Move a cablecard to new address

I have an active cablecard and I am moving to a new home and need to transfer the cablecard to the new address. I have went to the Xfinity store and they tell me that they cannot do cablecards anymore. I also called and they gave me that same answer. How do I get my cablecard moved to the new addres

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