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Hello @user_tdm403 . Thanks for reaching out. Have you already attempted the troubleshooting steps outlined on this thread?   On your X1 TV box remote, if you hit the Xfinity Button and use the right arrow to get the gear icon to access the sett

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Stream App Not Showing All DVR Recordings

Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H

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@train_wreck​ Those sites locate me in Illinois, but Google puts me in Indiana.

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15 hours ago

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change ip address

Like so many others here my IP address is listed in Indiana, not Illinois where I am. No matter whom I ask or what I've tried I can't get it to change--everyone just passes the buck. How to solve this?

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Good afternoon Jeanne347 we can look into this further for you.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of

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porting xfinity landline to another carrier

My mother passed away and I want to port her landline voip from xfinity to another carrier, so I can keep the phone number for a bit longer. How do I do this? Her house is being sold and I need to end her xfinity service and was told the porting needs to happen before I end service.

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@user_d1golz, thank you for sending the DM to Xfinity support. For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums is a violation of the Forum Guidelines

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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Thank you. I thought I was going crazy

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XB10 in Bridge Mode with an Asus RT-BE96U Router

Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m

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Ok I sent both you directly xfinitymarshante a DM and Xfinitysupport a DM. I just want confirmation the loyalty department has indeed initiated the process of reversing my account to its prior legacy plan status before I was tricked by an agent out o

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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CODA 56 capped at 40mbits upload on 2000/250 plan

I have a Hitron Coda56 modem on the 2000/250 plan. My download speeds are around 2000mbit as expected, but my upload is capped at 40mbit. I have had a ticket open in the xfinity reddit modmail for over 2 months which doesn't seem to be going anywhere, and I have also tried calling/chat multiple time

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Found it and I reached out. Do NOT mess up what the loyalty department did to correct this if they did in fact fix this!

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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Hello @user_uuzb3t, thank you for taking the time to leave a post. Sorry to hear about the experience you encountered with changes to your account that you didn't request.  If you could send our team a direct message with your full name, th

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NOW TV - added without my consent (additional $20/month)

Just received several surprise emails from Xfinity. "Thanks for reaching out to Xfinity" "Here's the article you requested" (about 10 of these) "Thanks, here is your Xfinity order confirmation" (or "Your updated service order is confirmed") --- To state the obvious. I did not request any changes to

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Thank you for sharing your experience with testing out those ports, are you trying to enable the bridge mode again on your gateway now?

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Need to configure XB7 gateway to allow L2TP/IPsec VPN.

If my memory serves me right, the VPN that I occasionally use worked before I upgraded to the XB7 Gateway. I have tried all of the suggwated solutions short of port forwarding and nothing worked. I even disable the firewall and it still won't work. The VPN connects my Windows 11 computer to a CISCO

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I don’t see the DM icon. Where is it ? And who do I DM exactly ??

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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NOW TV - added without my consent (additional $20/month)

Just received several surprise emails from Xfinity. "Thanks for reaching out to Xfinity" "Here's the article you requested" (about 10 of these) "Thanks, here is your Xfinity order confirmation" (or "Your updated service order is confirmed") --- To state the obvious. I did not request any changes to

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I am having the same issue all of a sudden I stopped being able to send emails from my iPhone.. when logged into my comcast.net account… I deleted the Comcast account as I have in the past and now I cannot get the comcast.net account back on my iPhon

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My Comcast email account won't load onto my iPhone 16 this week again

This happened to me like 5 months ago but then I got the account to load. I wasn't able to send email from it but I could receive email onto my phone. Last week, I stopped being able to receive or send Comcast email onto my phone (I get both my Comcast and Gmail on my computer and always have). I de

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@user_d1golz, we would be happy to escalate your issues. To do so, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. We'd be more than happy

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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You have my email address. You can match it to my account. First number of the street number is 3 since I have multiple service addresses. You would be wise to escalate this and ensure the loyalty department is doing what they told me they would to

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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You don't need an email. Instead, log in to https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say: You're invited to upgrade your email account to Yahoo Mail ... 

 commented 

16 hours ago

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Will I recieve a notification *BY EMAIL* when it is time for me to migrate my Comcast.net email to Yahoo?

The Xfinity information page about the transition uses phrases such as "you’ll see a prompt to accept Yahoo’s terms of service." Does "you'll see" specifically mean I will receive *an email* prompting me to accept the terms of service? Or is there an expectation that I will see that prompt when I lo

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I’m going to wait and see if the Loyalty Department comes through and restore me like they said they would. If not I will do this and I will also be filing a complaint with legal and the office of the president. I also intend to send this to the inve

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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@user_d1golz, thank you for the screenshot. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this

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Tricked/Defrauded by online Xfinity chat agent - HELP

I used Xfinity chat to contact an agent to buy a new x15 remote because my daughter spilled juice on of it and the buttons stick. The agent out of no where said he could save me about 15 dollars a month with a special they had. I clearly asked if any of my services would change and he clearly said N

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RusTyRoSe60 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

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Hello, I need tons of help resolving the return of a phone that didnt work for someone on my account.

I have spent over 12 hours of phone calls, online chats, in store visits, just to get an upgraded wifi service plan and to add 3 new lines for your mobile plans. It has been a disaster! I have been trying for 2 weeks to get a return shipping label for one phone! We were told we had 30 days to decide

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Once the new strong password is created that would be for your Comcast email under the new Yahoo format. If you were to log into any third-party mail applications like Outlook, Mail for Apple, or Mail for Android that would be the password you would

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Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

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