Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (474.7K)
What do you do post bogus replies on here to make people think you actually responded to their complaints? there’s nothing in my chat history you guys have not responded, you did not fix the issue, your technicians destroyed my yard without as much a
Damage Claim
Your technicians destroyed my yard I’ve gone through a lengthy process of filing a damage claim. You people did not follow up, despite numerous promises that you would, and then out of the blue you close my damage claim. You have the worst customer service that ever existed on this planet. I would c
Question
@user_f504x3 If you log into your account first, you're able to view your chat history with us here. To Direct Message: Click "Sign in" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the pre
Damage Claim
Your technicians destroyed my yard I’ve gone through a lengthy process of filing a damage claim. You people did not follow up, despite numerous promises that you would, and then out of the blue you close my damage claim. You have the worst customer service that ever existed on this planet. I would c
Question
@XfinityLinda You are incorrect. There are no pictures because nobody fixed anything. Nobody has contacted me and nobody has done anything you are lying.
Damage Claim
Your technicians destroyed my yard I’ve gone through a lengthy process of filing a damage claim. You people did not follow up, despite numerous promises that you would, and then out of the blue you close my damage claim. You have the worst customer service that ever existed on this planet. I would c
Question
Thanks again for taking the time to reach out @user_9bbwvp! It was truly my pleasure helping you get that "no ads" upgrade sorted out! If you ever need a hand with anything else down the road, just drop a new post right here in our Xfinity Community
Upgrade Disney+ to no ads
I've tried to upgrade my Disney+ to no ads through the Xfinity StreamStore multiple times and it gives me the following error every time I try to check out: Sorry about that! We had a problem with our site. Is anyone else having this problem? How can I upgrade my Disney+ with no ads if I can't do it
Question
@DreamSayerZ I have a problem and need to send a private/direct message to support. In another post you said there is a button on the top right of "this page". I don't have such a button. I tried tried with firefox, chrome and brave. No button. Whe
Issues with compatibility
Has anybody else had issues with getting a phone that is compatible with Xfinity I've bought two brand new phones off of Amazon which both said they were unlocked for all carriers including Xfinity and I get them and I put in the MEI number they're not compatible. I live on disability so I am on a v
Question
Sending a message to Support with these instructions FINALLY helped!!! After struggling to try and get NO ADS for the Disney+ bundle on the app and online, Xfinity Support was able to fulfill my request and process the NO ADS option for me! Xfinity S
Upgrade Disney+ to no ads
I've tried to upgrade my Disney+ to no ads through the Xfinity StreamStore multiple times and it gives me the following error every time I try to check out: Sorry about that! We had a problem with our site. Is anyone else having this problem? How can I upgrade my Disney+ with no ads if I can't do it
Question
I have this problem with my current xfinity tv wifi adapter, and had it at a prior house with a different physical xfinity wifi adapter. It is not a hardware problem. The issue occurs with great frequency now (cycle power at least daily) because the
Xfinity TV wifi adapter design problem leads to drifting audio/visual sync
The Xfinity TV wifi adapter design has a problem leads to drifting audio/visual sync. In particular with a noisy RF environment such as apartment or condo buildings. It appears that the audio is carried over a TCP based protocol while the video is carried over a UDP based protocol. The problem is th
Question
Accepted Solution
Thanks for posting again in regard to your damage claim. If you go into your Direct Messages, you can see our updates, @user_f504x3. We can continue to assist there to discuss the closed ticket. Our teammate has posted images of the completed work, w
Damage Claim
Your technicians destroyed my yard I’ve gone through a lengthy process of filing a damage claim. You people did not follow up, despite numerous promises that you would, and then out of the blue you close my damage claim. You have the worst customer service that ever existed on this planet. I would c
Question
Thank you so much for your 20+ years of loyalty, user_u2maa3. We truly appreciate you! I’m also glad Cleo took great care of you; I’ll be sure to pass that along. I completely understand your concerns about the equipment. The good news is
Internet speed(s) - paying for gig - for years, not receiving what paying for and have paid for
CSR - technical services. Very nice young lady, ran tests, et al. "determined" it is Xfinity's old equipment - router/modem which used to be provided complimentary, and updated complimentary - but for years we rent them monthly, and they are no longer updated - sent as a courtesy to longtime, loyal
Question
Hello @user_wau58v when it comes to streaming away from home there are restrictions sometimes due to licensing and broadcasting agreements with certain networks. Not every channel will be available when away from home. Here is an article that may hel
Space City Home Network
Why can't I stream SCHN away from home on the Xfinity Stream app? Nor log into the SCHN+ app with my Xfinity credentials, but people with DirecTV and FUBO can? And don't say to use the chat option, I tried that and got a broad copy and paste answer that didn't explain anything.
Question
Accepted Solution
Damage Claim
Your technicians destroyed my yard I’ve gone through a lengthy process of filing a damage claim. You people did not follow up, despite numerous promises that you would, and then out of the blue you close my damage claim. You have the worst customer service that ever existed on this planet. I would c
Question
•
Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Internet speed(s) - paying for gig - for years, not receiving what paying for and have paid for
CSR - technical services. Very nice young lady, ran tests, et al. "determined" it is Xfinity's old equipment - router/modem which used to be provided complimentary, and updated complimentary - but for years we rent them monthly, and they are no longer updated - sent as a courtesy to longtime, loyal
Question
@user_percva Thanks for reaching out to us regarding your missing emails. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full na
Xfinity Support Needed for Email
Recently a lot of my emails were archived into a new folder labeled with my email address under "my folders". A ton of my emails are missing. I need them for proof for travel insurance reimbursement. They are not in the trash or in recovered deleted emails. They are just missing. Can someone please
Question
Accepted Solution
Finally installed on 5/18. tip - just because you have an appointment doesn’t mean they come on that date. It can be within two weeks of the scheduled appt date. *eye roll* But now you know!
user_matt81
commented
5 hours ago
to the conversation:
0
0
Bury Cable Line
I had my fiber line installed on Apr 20 but I can't get anyone to bury the line. I have called daily for over a week and every day they don't know why and "elevate it" and nothing happens. How do we get this buried?
Question