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Yep! It fails at the same step every time.
Peacock Activation
I am trying to activate Peacock Premium from an Xfinity or NOW promotional offer. I am getting an error that says "Your Xfinity account is already linked to another Peacock account" which is not the case—it's the same account. Would appreciate help on the backend to resolve!
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Bug Report: XB8 gateway does not broadcast 802.11d country IE in default state — Wi-Fi 6 clients capped at 54 Mbps
*written with the assistance of Claude, but confirmed by hours of human testing* XB8 does not broadcast 802.11d country IE in default state — Wi-Fi 6 clients capped at 54 Mbps Device: Xfinity XB8 gateway Issue The XB8 does not broadcast a country information element (country IE) in its 802.11 beacon
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Your Home Network
Hello @user_epohg2, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Help with tv service
I’ve been on the AI for an hour and then multiple resets. I still cannot watch television we’ve run into a problem while streaming error TVAPP – 00149
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user_jg7bwc Hello, are you still having issues with your Peacock account?
Peacock Activation
I am trying to activate Peacock Premium from an Xfinity or NOW promotional offer. I am getting an error that says "Your Xfinity account is already linked to another Peacock account" which is not the case—it's the same account. Would appreciate help on the backend to resolve!
Question
No worries at all I understand completely and appreciate the info 👍 Do you only have one piece of equipment this is happening on right now?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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user_05qn3i Thank you for reaching out! Have you checked the troubleshooting section of the Xfinity app to see what the speed to the Xfinity Gateway is coming in at? How to Troubleshoot Your Xfinity Internet and WiFi connection
Gigabit plan but very slow download speeds with direct modem connection
Hi, I have a gigabit Xfinity internet plan and use my own modem, a NETGEAR Nighthawk CM2050V. When my Windows laptop is connected directly to the modem by Ethernet, Windows shows a 1000/1000 Mbps link speed. However, Ookla Speedtest is showing only about 20-40 Mbps download and around 40 Mbps upload
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Thanks for confirming. If you could send our team a direct message with your full name and full address, we can further investigate. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary • Click the "Direct Me
Can't access Xfinity Voice Settings
Can't access Xfinity Voice Settings. have cleared cache, tried multiple browsers and computers, also it does not work with app on phone
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Hey there wenxuguo 👋 I hope you're traveling well, and appreciate you making the time to join us in our community for help! The last thing we want is for you to be left without any Xfinity Mobile service when you need it most, so we're happy to do e
Unable to Activate eSIM overseas and Poor Customer Service (Issue had been unresolved for 36hrs and AI Chatbot keeps going in circles)
I am really frustrated as i do not have any mobile reception because my eSIM got some issues and now i cannot activate them from overseas myself and require a live agent to do it for me. but the AI just refuses to connect me to a live agent. its been almost 30+ hours and it just keeps me in circles.
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Marilyn
I canceled service May 15 and today the account shows that I owe 800 dollars how is that possible - I chat twice a week and keep saying is going to be okay and I will receive 50 credit today I’m told I have to pay 800 over due
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Billing
Poor explaining on my part - it holds the guide option screen. The first press of the double press momentarily takes you by the tips screen on the way in and the way out. Make sense?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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user_cnmoq8 Thank you for reaching out with your concerns. For assistance with NOW internet please reach out to our Xfinity Assistant chat at https://www.xfinity.com/xfinityassistant.
Modem
I got a replacement modem for my NOW account and I need to set it up. It’s not linked to my account.
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there doing the same thing to me over an apple I/Pad --told me it was free for being a loyal customer for 30 yrs ,they offered to lower my bill ,which they did abou 22 dollars ,i had to pay a $49,95 charge for whatever to get my freebie ,now there sa
Xfinity Mobile Scam
I was coerced into a free phone to lower my internet bill again. They assured me the phone was free. They even said I could sell the phone or give it to charity because I didn't need to use it or keep it. I never wanted a mobile service because my phone is paid through my company. However, it was ad
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low speed
Hi, I’m on the 2100 Mbps plan, but my modem isn’t getting the correct speeds. I own my modem (Netgear CAX80), and it’s fully compatible with the plan. The issue is that my modem is only being set up for around 300 Mbps, because all my speed tests cap at about 285 Mbps. That usually means the wrong s
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Your Home Network
Hey there, @user_334c48, thanks for reaching out through Xfinity Forums regarding your plan. We would be happy to go over the details with you. Can you please send us a Direct Message with your full name and your full address? How to Send Us
How Many MB In My Plan [Edited]
How many MB are.in my plan [Title Edited: "Personal Information"]
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user_f4t413 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Need help activating Peacock premium
Hi. I’m an xfinity platinum member and got an email to redeem my peacock premium perk but once o open and try to do activate it, it doesn’t let me do it.
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Okay so the screen does not hold on the guide options screen before reverting to the Quick Tips screen?
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
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@XfinityLinda Hi, still can not access Xfinity voice. The issue started on 6-13 or 6-14. I access it all the time, so I know how to access it, but now it gives me Xfinity Voice Sorry, but something went wrong. Please try again in a few minutes.
Can't access Xfinity Voice Settings
Can't access Xfinity Voice Settings. have cleared cache, tried multiple browsers and computers, also it does not work with app on phone
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Good evening, and thank you for reaching out on our Community Forums regarding your question about updating your payment information @user_c6kx09, we’re happy to help. To update your credit or debit card number, please follow the steps outlin
XfinityAlyssaA
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6 hours ago
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Billing
How can I change my credit card information?
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