Xfinity Community Forum

U

I have no reason to pay for you for any product and you can’t reliably promise me service ( for $200 plus) by the end of the week, I will be making the decision to move to AT&T or FIOS like everyone else . People have been complainin

user_qyvaq6

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5 hours ago

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U

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day

Question

Hey there user_pijgv1, and thanks for stopping by! We infinitely appreciate your interest in getting setup with our prepaid NOW Xfinity internet service, so we're happy to answer any questions you have 👍 After getting signed up for the NOW services,

XfinitySeth

commented

5 hours ago

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U

Ordering prepaid

I like to order prepaid internet service from Xfinity one now and internet how long would it take?

Question

U

Is my payment method working?

I received an email that said my payment had been declined. I want to know if it has, and if so, how to change to a different credit card.

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Customer Service

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@user_7w2udd The best option is to reach out to Support at https://www.xfinity.com/support/now for assistance with NOW StreamSaver.

XfinityLinda

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5 hours ago

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U

Now streamsaver plan guide does not show live channels.

Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV

Question

user_qyvaq6 It can be difficult to make work arrangements when there are network upgrades in your area causing disruption. Our technicians are working as diligently and safely as possible to get this complete. Have you tried our Xfinity Mobile networ

XfinityEmilyB

replied

5 hours ago

to the conversation:

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U

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day

Question

Thanks for those details! I would be happy to take a look at your account to help with your service issues. Can you please send us a Direct Message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In&rd

XfinityJeniece

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5 hours ago

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U

Problems with adding an extra service for Wi-Fi at a different address

I chatted in on the app to add a service I explained that I already have existing service not to do anything with it. I was adding a service at a different address The New service was added When the Wi-Fi name And password were put in. It did not work with my own net year router which I told them th

Question

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How to retrieve emails from 2018

Can I still pull email from 2018

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Email

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Hello user_odd7hn thanks so much for taking the time to reach out here via our Xfinity Forums! Are your internet services still experiencing issues? What specifically is happening? Have you tried any self-troubleshooting? We have a trea

XfinityAlfonso

commented

5 hours ago

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U

Technically

Internet not working

Question

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

commented

5 hours ago

to the conversation:

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Need help with Resolving costs paid out to to TECH error

We have been an XFINITI / COMCAST customer for 23 + years. We paid an average of $400 per month for our TV cable and internet. We called XFINITI on the phone and they suggested we turn in 4-5 of our boxes and STREAM instead in those lesser used rooms/tvs. What happened is that they changed my wife f

Question

Hello! Thanks for posting on our community forums, StacO. I'm really sorry to hear you'd like to cancel the account. Is there a particular reason for the cancellation? Anything we can do to turn this around?

XfinityDilary

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5 hours ago

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RE: Cancel internet

Cancel internet before the next billing, please

Question

U

The problem with this message it’s not gonna fly with my job. You cannot keep telling me every day that you’re gonna shut my Service off the next day. I need an ETA or more knowledge of why you keep doing this every day… Scheduled MaintenanceWe'll be

user_qyvaq6

commented

5 hours ago

to the conversation:

0

1

U

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day

Question

Hi there user_egfxeb, thanks for taking the time to post here on the Xfinity Community Forums! I apologize that you've run into so many speed bumps during your account transfer, and we haven't been able to provide a resolution for the issues that hav

XfinitySean

commented

5 hours ago

to the conversation:

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U

Complaint

I am contacting you to formally document and escalate a serious customer-service complaint. I have experienced multiple unresolved issues with Xfinity over approximately the past two months, including problems with my account transfer, billing and billing explanations, difficulty reaching customer s

Question

Closing old post.

XfinityMichaelC

commented

5 hours ago

to the conversation:

0

U

Cancel internet

Id like to cancel my internet how would I do this

Question

RE: Cancel internet

Cancel internet before the next billing, please

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Customer Service

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U

Ordering prepaid

I like to order prepaid internet service from Xfinity one now and internet how long would it take?

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Customer Service

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user_qyvaq6 Welcome to our community forum! I know how important it is to have reliable service when you work from home. When you enter your address in our network map what does it tell you about the service in your area? That website has the same in

XfinityEmilyB

replied

5 hours ago

to the conversation:

0

U

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end

Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day

Question

U

I want to cancel my membership

user_qhjtd6

replied

6 hours ago

to the conversation:

0

U

Cancel service

How do I cancel my service?

Question

U

How do I link Xfinity ID to Now Streamsaver services when I see this

user_7w2udd

commented

6 hours ago

to the conversation:

0

1

U

Now streamsaver plan guide does not show live channels.

Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV

Question

U

Complaint

I am contacting you to formally document and escalate a serious customer-service complaint. I have experienced multiple unresolved issues with Xfinity over approximately the past two months, including problems with my account transfer, billing and billing explanations, difficulty reaching customer s

Question

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Customer Service

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POTS line in one location, WIFI Router in another

I need a POTS line for security/elevator response in a remote location of my house, but want WIFI in a different spot so that coverage is good. Do you offer a MTA for POTS lines only and then the XB8T for my internet etc.... Thanks

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Your Home Network

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