Xfinity Community Forum

I have called XFinity 3 times over 3 months. I moved overseas to take care of sick family and have canceled 3 times. I still get billed and have not received a refund for the 2 bills I had automatically taken from my bank account before I disabled autopay. What am I supposed to do?

Question

•

Billing

8

1

0

Thanks for the clarification, user_ah3uc6! If the account was put into a hard disconnect, we unfortunately wouldn't be able to restore services until the balance is fully paid off, and there isn't a payment plan available in those instances. That sai

XfinitySean

replied

9 hours ago

to the conversation:

0

U

Closed Account – Need Payment/Installment Plan and Help Restoring Service

Hello, I am looking for assistance from someone who can actually review my account and help me establish a plan to resolve my outstanding balance and restore my Xfinity services. My account was recently closed due to nonpayment. My actual past-due service balance is approximately $1,110.33. My onlin

Question

@XfinityJamesC The folders are there but the information that was in the folders did not transfer.

karenmuzzy

replied

9 hours ago

to the conversation:

0

U

My email folders didn’t transfer to the new yahoo mail

Missing my Comcast email folders didn’t transfer

Question

My folders transferred when I went to Yahoo but all my information in the folders did not transfer. Why?

karenmuzzy

commented

9 hours ago

to the conversation:

0

2

U

My email folders didn’t transfer to the new yahoo mail

Missing my Comcast email folders didn’t transfer

Question

U

Internet issues

Hello again, Today my internet went down again early afternoon. I went on the xfinity app it stated no outages. So I unplugged and wait 30 secind from the xfinity app suggested. Internet came back however I pro extender start blinking red. I reset as well from what the xfinity app suggested. Did not

Question

•

Customer Service

7

1

0

Happy Tuesday user_uhql8g, and thanks for dropping by the community to share the issues you've been having with your internet recently. I'm happy to hear you were able to take advantage of the Xfinity Assistant for help identifying there may be a sig

XfinitySeth

commented

9 hours ago

to the conversation:

0

U

Request for technician appointment after confirmed signal issue

Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1

Question

U

I am writing to formally request an immediate manager review and resolution for my billing inquiry. I have provided my account details and multiple direct contact methods via DM, yet my messages are being ignored for hours at a time, and the response

user_3vegp8

commented

9 hours ago

to the conversation:

0

U

Re: Formal Complaint — Recurring Billing Error and Unacceptable Customer Service Conduct

Account Number: upon request Dear Comcast Customer Relations, I am writing to file a formal complaint regarding a persistent and unresolved billing error on my account, as well as the unprofessional conduct of a customer service representative during a call today, August 3, 2026. This is my ninth ca

Question

user_stat3s Thank you so much for the post for help with this new line and getting a new tap. Taps are normally installed when services are set up. Do you currently have an active account with us? If so, that would be a standard tech appointment. If

XfinityAmandaB

commented

9 hours ago

to the conversation:

0

2

U

Request for New Tap Installation

Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar

Question

U

They just charmed for service that they never gave me in 3 months

They took 3 months of char $145 per months and dont provide any service... then I cancel my subscription and then they asked me to return the equipment because is not the will considering me a delinquency account... Incredible... all of this after 3 hours of waiting call

Question

•

Customer Service

10

1

0

U

Request for technician appointment after confirmed signal issue

Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1

Question

•

Customer Service

11

1

0

U

Thank you for responding. I believe my situation may have been misunderstood. My account is already closed for nonpayment. I am not trying to prevent a suspension or interruption of active services, and the standard payment-arrangement links you prov

user_ah3uc6

replied

9 hours ago

to the conversation:

0

U

Closed Account – Need Payment/Installment Plan and Help Restoring Service

Hello, I am looking for assistance from someone who can actually review my account and help me establish a plan to resolve my outstanding balance and restore my Xfinity services. My account was recently closed due to nonpayment. My actual past-due service balance is approximately $1,110.33. My onlin

Question

U

Lines down

I am located at 7703 W 65th Place ; 60501 zip code and have wires down on my garage from the storm. I was told I need to contact you and that these may be previous wires you will need to come out and take care of. Com Ed can not touch your lines per the representative that was here.

Question

•

Network

5

0

U

A slogan on a support banner isn't a community — it's a bumper sticker with delusions of grandeur. Nobody builds a community by cheering from the bleachers; you don't get a participation trophy for merely enjoying the group chat. This thing runs on

user_3vegp8

commented

9 hours ago

to the conversation:

0

U

Re: Formal Complaint — Recurring Billing Error and Unacceptable Customer Service Conduct

Account Number: upon request Dear Comcast Customer Relations, I am writing to file a formal complaint regarding a persistent and unresolved billing error on my account, as well as the unprofessional conduct of a customer service representative during a call today, August 3, 2026. This is my ninth ca

Question

Hey there, @user_vzi4m2, thanks for reaching out through Xfinity Forums regarding your DVR issues. We would be happy to help you with troubleshooting. When you try to fast-forward a DVR recording, does this happen with all recordings or only specific

XfinityJeniece

commented

9 hours ago

to the conversation:

0

U

Xfinity Streaming App DVR

On my Samsung TV I am not able to fast forward my recorded programs. When I press the forward arrow it instantly stops and goes back to the beginning of the recording..

Question

user_xvznzq Thank you so much for reaching out for help with the TV app error you are getting. That error would point more towards the app you are using, not the equipment. What streaming app are you using when you run into this error, or is it on mo

XfinityAmandaB

replied

9 hours ago

to the conversation:

0

Error TVAPP 00381

I also get error message TVAPP 00281 when I try to stream live tv. I have restarted my internet gateway but this didn’t fix the problem.

Question

user_2efppq, At this time, the free line offer cannot be extended beyond the one-year mark. This is the same across the board for all free line promotions. I know this is not the answer or outcome you were hoping for, but I wanted to be honest about

XfinityVianney

replied

9 hours ago

to the conversation:

0

U

xfinity mobile coming up short

I used to have a Xfinity voip land line I hardly used but I was paying close to $30/month. when I called to cancel that line in May 2025 Xfinity told me instead of canceling they could port the number to mobile, give me free Samsung a26, and bill will be lowered to about $4/monthly . this was all ve

Question

U

@XfinityNatalie Understood. Thank you. Are we proceeding? I will wait to hear from you. Thanks.

user_stat3s

replied

9 hours ago

to the conversation:

0

U

Request for New Tap Installation

Multiple requests and no clear action. Utility pole outside house. Xfinity cable passes by house. Underground conduit in place from pole/cable to house. A tap was to have been installed yesterday, August 10, 2026. How to properly engage Xfinity so that the tap and far, far less than 300' of cable ar

Question

U

@XfinityJohnG Sorry for the delay. Yes, win 10 Prof and has latest updates.

user_bckbvm

replied

9 hours ago

to the conversation:

0

U

Streaming error on a Win PC wants me to clear cache TVAPP-00114

Trying to sign into streaming on a win 10 desktop PC. Get the TVAPP-00114 error message. Have done the clearing of caches and reinstall of Chrome with no luck. This just started last week. Also cannot sign into email. I do get streaming access and email through my laptop.

Question