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Transferring ownership
I am moving out and want to transfer ownership to my roommate so that I’m no longer paying for WiFi. I heard that I need a form but am not sure how to do it.
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Plan
what a disappointment
you guys are already known as "scamcast" and the lawsuits over the years show. Yet, I stuck it out with you, even though your rates are oppressive. Now, with the lose of THE two best channels as the NFL season approaches, you guys are going to have a mass exodus. why aren't other providers going thr
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Customer Service
br_k230 That is great to hear that your services have been restored. To cancel your appointment, you can check out the steps to manage your appointment here. [Edited: Link]
My service is back up and don't need a technician
My internet connection was down for an hour last night and four hours this morning. I drove into an Xfinity store because "no internet" means no phone, either. I got home, and service was restored. I need to waive off the service call. How?
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Ended months ago
Listen I told ai, and gentlemen on the phone that I'm canceling my monthly xfonirt, I even returned the box. I mental get a clue, but still I've been charged for months I never used the service, I'm willing to do a payment pay to my off anything I owe but he way u guys are doing this is insane. Do u
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Creating an Online Account
I have attempted to help my mother create an online account so that she can access her services, pay a bill, etc. She is older and does not have a mobile phone so I cannot get past the second screen of "create an xfinity id" because it asks for a mobile phone. I have chatted twice with an agent, bot
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Customer Service
[Edited: "Personal Information"] This is for Richard...
Refund
I have been on the phone for hours over the last two months and all I get are people who barely speak English and make these promises but never give the credit. I was charged for MLB on my May 1, 2026 bill $149.99 plus taxes. I never ordered this product nor do I have it. I have loads of documentati
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Hello @user_c3h9xb, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. What concerns were you needing help with that the community or we could provide help with?
Customer Service
You all have the worse customer service. I called yesterday and today but have not gotten my issue resolved. I need a human being manager to give me a call. [Edited: "Inappropriate Language"]
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Loyalty Discount
My loyalty discount expired and my monthly bill went from $36 to $95. Why would a "loyalty discount" expire when I had no intention of changing internet provider until my charge increased? Is there any way to have the discount applied to my account again? Otherwise this may be out of budget and I wo
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Billing
@dutchess1 It was not through an email. As I said I went to my Xfinity account and when trying to log in, I was told to change my password. My email stopped working before I went to my xfinity account and changed my password. Okay, so have you t
I cant access my email
I changed my password because they told me to. Now it denies me access to the page.
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Thank you for posting on our community forums, user_347082. We’d be happy to look into the seasonal hold and see what may be causing the issue. Could you please send our team a Direct Message with your name and service address? Our team can tak
can you help with seasonal hold issue
I'm 99% sure I have a billing code error on my seasonal hold as I have no internet access. That lack of access magically happened when I was switched to seasonal hold. I've been on the phone or on chat for more than 6 hours. They want to "restart" the modem, which has been done about 12 times. It wo
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@Mr-DJ How much is Xfinity going to reduce our Xfinity bill after stopping this key part of that service - which is EMAIL...? Email was never a line item on your bill - it was a freebie that Comcast provided, so no reduction to your bill. Your co
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I cannot get the mobile app
My roommate moved out and I need to switch the router over to my xfinity plan but I cannot find a way to do this as I do not own a smartphone and therefore cannot get the mobile app. The assistant is worthless as it cannot conceive of someone not having a phone, and I cannot find a way to get in con
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Hi there, @user_dhesvi I completely understand your frustration, and I’m truly sorry for the time and effort you’ve had to put into this. This is never the experience we want for you. I definitely want to help make sure this is fully addr
Refund
I have been on the phone for hours over the last two months and all I get are people who barely speak English and make these promises but never give the credit. I was charged for MLB on my May 1, 2026 bill $149.99 plus taxes. I never ordered this product nor do I have it. I have loads of documentati
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@XfinityKam @user_xu1829 The correct URL is https://connect.xfinity.com/appsuite
emails
Good morning, My important emails are not showing up in my Yahoo mail. They are showing up on my apple phone only. Please explain and correct for me.
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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
can you help with seasonal hold issue
I'm 99% sure I have a billing code error on my seasonal hold as I have no internet access. That lack of access magically happened when I was switched to seasonal hold. I've been on the phone or on chat for more than 6 hours. They want to "restart" the modem, which has been done about 12 times. It wo
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user_0i62gc Let's see what we can do to help. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary• Click the "Direct Message" icon• Click the ""Start new conversation" (pencil
I need a tier 2 specialist
I purchased a customer-owned modem, but the previous owner left it active on their account. I have the physical device and its MAC address, and I need a Tier 2 agent to forcefully remove it from the inactive account.
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@irishbull5 Please quit changing email access. How do I get into my email now? https://connect.xfinity.com/appsuite <----- try here If you have migrated to Yahoo! Mail: https://login.yahoo.com or https://mail.yahoo.com
Again
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5 hours ago
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email access
Please quit changing email access. How do I get into my email now?
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