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Hey there user_pijgv1, and thanks for stopping by! We infinitely appreciate your interest in getting setup with our prepaid NOW Xfinity internet service, so we're happy to answer any questions you have 👍 After getting signed up for the NOW services,
Ordering prepaid
I like to order prepaid internet service from Xfinity one now and internet how long would it take?
Question
Is my payment method working?
I received an email that said my payment had been declined. I want to know if it has, and if so, how to change to a different credit card.
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Customer Service
@user_7w2udd The best option is to reach out to Support at https://www.xfinity.com/support/now for assistance with NOW StreamSaver.
Now streamsaver plan guide does not show live channels.
Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV
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user_qyvaq6 It can be difficult to make work arrangements when there are network upgrades in your area causing disruption. Our technicians are working as diligently and safely as possible to get this complete. Have you tried our Xfinity Mobile networ
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day
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Thanks for those details! I would be happy to take a look at your account to help with your service issues. Can you please send us a Direct Message with your full name and your full address? How to Send Us a Direct Message: Click “Sign In&rd
Problems with adding an extra service for Wi-Fi at a different address
I chatted in on the app to add a service I explained that I already have existing service not to do anything with it. I was adding a service at a different address The New service was added When the Wi-Fi name And password were put in. It did not work with my own net year router which I told them th
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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me
Need help with Resolving costs paid out to to TECH error
We have been an XFINITI / COMCAST customer for 23 + years. We paid an average of $400 per month for our TV cable and internet. We called XFINITI on the phone and they suggested we turn in 4-5 of our boxes and STREAM instead in those lesser used rooms/tvs. What happened is that they changed my wife f
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The problem with this message it’s not gonna fly with my job. You cannot keep telling me every day that you’re gonna shut my Service off the next day. I need an ETA or more knowledge of why you keep doing this every day… Scheduled MaintenanceWe'll be
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day
Question
Hi there user_egfxeb, thanks for taking the time to post here on the Xfinity Community Forums! I apologize that you've run into so many speed bumps during your account transfer, and we haven't been able to provide a resolution for the issues that hav
Complaint
I am contacting you to formally document and escalate a serious customer-service complaint. I have experienced multiple unresolved issues with Xfinity over approximately the past two months, including problems with my account transfer, billing and billing explanations, difficulty reaching customer s
Question
Ordering prepaid
I like to order prepaid internet service from Xfinity one now and internet how long would it take?
Question
•
Customer Service
user_qyvaq6 Welcome to our community forum! I know how important it is to have reliable service when you work from home. When you enter your address in our network map what does it tell you about the service in your area? That website has the same in
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day
Question
How do I link Xfinity ID to Now Streamsaver services when I see this
Now streamsaver plan guide does not show live channels.
Unable to see live channels Now streamsaver plan guide does not show live channels errorcode (Error TVAPP-00502) No access to LIVE TV Channels using Xfinity stream app on Fire TV
Question
Complaint
I am contacting you to formally document and escalate a serious customer-service complaint. I have experienced multiple unresolved issues with Xfinity over approximately the past two months, including problems with my account transfer, billing and billing explanations, difficulty reaching customer s
Question
•
Customer Service
POTS line in one location, WIFI Router in another
I need a POTS line for security/elevator response in a remote location of my house, but want WIFI in a different spot so that coverage is good. Do you offer a MTA for POTS lines only and then the XB8T for my internet etc.... Thanks
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Your Home Network

I have no reason to pay for you for any product and you can’t reliably promise me service ( for $200 plus) by the end of the week, I will be making the decision to move to AT&T or FIOS like everyone else . People have been complainin
user_qyvaq6
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Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages leaving me with no internet service in the end
Xfinity did "enhancement" work for 3 days in my area, causing long periods of outages and finally leaving me with no internet service at all. By the 2nd of their work, I had no internent service from 7:30 AM till 5 PM. I work from home and cannot get anything done. Even after they were done that day
Question