Xfinity Community Forum

Thank you, @user_9tnmpw Have you already created your Xfinity username?-Richard

XfinityRichard

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2 hours ago

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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Hello @user_boiq7s - Thank you to reaching out to us on our Xfinity forums with your concern.There are a number of things that can change your billing for you. I can definitely relate to having a concern if I saw a change on one of

XfinityCliff

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2 hours ago

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Bill change

My bill is supposed to be $85 a month and it went up to 95, why

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Hello @user_9368hh! I’m so sorry you’re having trouble getting into your account! I know how important it is to be able to manage your services and view your bill without any hurdles. To get you back in as quickly as possible, here

XfinityQuemekia

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2 hours ago

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Can’t log into account

I need help logging into my account

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@XfinityRichard Yes I received confirmation that installation has been scheduled and have my account number, but do not have a way to access this new account.

user_9tnmpw

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2 hours ago

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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To migrate to Yahoo, assuming your email account has received the invitation already you will need to login to https://www.xfinity.com/email and then follow the steps using the banner on the homepage. More information on transitioning the email to Y

XfinityMatthew

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2 hours ago

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I cannot log into comcast email.

I cannot log into my comast email. I can receive Xfinity mail. Do I need to sign up for Yahoo to get my email? If so, how do I do that?

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That's great! We can definitely help get that ordered for you. You are also able to pick up at your nearest Xfinity store. If you happen to plan on stopping by your nearest store we do recommend setting up an appointment over at xfinity.com/store. &

XfinityEva

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3 hours ago

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intermittent connections drops daily

I have an arris sb8200 modem. for the past two weeks I have been experiencing intermittent connectivity problems. I noticed it first while in an online game and then my streaming services seemed to pause randomly. At least one a day I will completely lose connection. all the lights on the modem are

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Outside Box Cover Broken

There is a plastic box outside our house labeled telephone company access only. It is broken. I would like to make an appointment to get it fixed.

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Customer Service

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Hi there, @user_9tnmpw I'm sorry to hear that the verification email link does not work. Did you get a confirmation that the order did go through?-Richard

XfinityRichard

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3 hours ago

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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Hello @Thenan1 what changed are you looking to make towards your account this afternoon?

XfinityDuron

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3 hours ago

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Changing primary account

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Verification email link does not work

I created a new account for a new residence and it will not allow me to verify my email. I received the link in my email that does not work and wants me to sign in to resend. I cannot sign in because I have not been able to verify my email yet. Any help here?

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Sign-In and Account Management

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I cannot log into comcast email.

I cannot log into my comast email. I can receive Xfinity mail. Do I need to sign up for Yahoo to get my email? If so, how do I do that?

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Sign-In and Account Management

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I purchased a new S25FE and it's defective (will not activate 15 days) and they will not accept for replacement?

I've been a customer for 25 years and I went into a xfinity store and purchased a new phone. Spent 3 hours in store and it would not activate. Took it home and spent another 14 hours and two days on phone with 12 different people and mobile phone advanced support. I took phone back to store I purcha

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Devices

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Bill change

My bill is supposed to be $85 a month and it went up to 95, why

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Customer Service

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We answer the messages in the order they are received. I will send you a DM to ensure you're in the right place before any private info is shared.

XfinityJeffB

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3 hours ago

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Assistant and Customer Service Phone Support

I had 2 agents tell me they would not transfer me to a supervisor after already having spent an hour with the Xfinity assistant. One HUNG UP! I’m on the phone with the 4th agent and I’ve been on hold for 40 minutes. Furious.

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@user_gxzhbc it looks like we never got a response from you when we sent you a message 7 days ago, Please send us a direct message again so we can continue to assist you. To do so, click on the chat icon located at the top right of this forum's page

XfinityAbby

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3 hours ago

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Price outrageous

I ask for discount over a yr ago and lost a lot of my legacy perks your service continues to rise in cost with zero upon zero value added i am tire of trying to talk to someone who doesn’t get it

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Never got resolved agent ghosted me

user_gxzhbc

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3 hours ago

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Price outrageous

I ask for discount over a yr ago and lost a lot of my legacy perks your service continues to rise in cost with zero upon zero value added i am tire of trying to talk to someone who doesn’t get it

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Thanks for being a part of the Xfinity family, we appreciate your business and I hope your day is going well. Sure, if you have a bill credit it will automatically be applied to your next upcoming bill. You can view your current and next statement by

XfinityCarolyn

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3 hours ago

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Xfinity Credit

I have a $150.00 credit applied to my account. How can I access it or simply use it to pay off my monthly bill?

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Hello @user_0feh0v The migration to Yahoo is sent out to each account individually. Most likely the first two received their invites and if you are not seeing it for the 3rd then that specific account has not received an invitation to switch yet. We

XfinityMatthew

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3 hours ago

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transfer to yahoo

I have 3 Comcast.net accounts. When logging into the accounts on January 30th on webmail, I received the banner saying I could make the transfer to yahoo. I clicked the getting started button and successfully transferred 2 of the 3 accounts over. The final account, my mail account, I no longer get t

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Hello @Floorboss, we didn’t receive a DM from you when we originally requested one to help troubleshoot your connection issues. When your message finally came through today, it opened as a new case in our system. We'd be happy to continue in th

XfinityMarshante

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3 hours ago

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Latency

Earlier this year before the download went from 1.2 to 1.4gbps my latency was on my nighthawk router was 10ms to 13 at highest. Since they hooked up a line at the top of the road to a business I'm getting higher latency and minor jitter. All they want to do is send a tech out charge me 100 dollars f

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I cannot log into my comcast email account. Do I need to set up a Yahoo account?

I. cannot log into my comcast email account. Do I need to set up a Yahoo account to successfully migrate to the Yahoo server?

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Email

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