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user_53wpdr Thank you for the additional information! If you have upgraded to the Xfinity XB8 Gateway, your devices, and especially a PC may need updated WiFi drivers. The XB8 has new WiFi 6 technology, and if the drivers on your PC have n
Awful and Untrained Service
How is this the only method to escalate a complaint? Is it so far removed that we can barely talk to a human let alone someone trained. Firstly your AI assistant programming is awful. Tech issues should never be handled by such a poorly written LLM. It froze on giving me the same answer for five str
Question
Okay thanks for confirming, we definitely have processes in place for this 👍 To get started on this request, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associ
Old Comcast Equipment
I have some old Comcast equipment attached to my home and a wire strung from that box to a line on my roof. How do I get someone from Comcast to come and take this stuff and the line down?
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PIN Number
Is there a PIN Number associated with my account?
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Sign-In and Account Management
user_jqz3zw Thanks for reaching out, this is not the experience we want for you or anyone! Our team can have a look for you, and launch an investigation into the matter. Please feel free to send our team a direct message, so we can gather all
Billing and Support Nightmare
Hi, I am looking for assistance in getting a bill disputed. I canceled my service over 6 months ago and was continually charged, until the service was "disconnected" because of lack of payment. Even though I canceled multiple times months prior. During that span I have called customer service numero
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@XfinitySeth correct sir. This is a gray box with “Comcast” on the front and the line going in to the house has been cut.
Old Comcast Equipment
I have some old Comcast equipment attached to my home and a wire strung from that box to a line on my roof. How do I get someone from Comcast to come and take this stuff and the line down?
Question
@XfinityMartyR new router was installed last week. All devices connected normally that same day with no issue. However, the following morning both computers running Windows had to be manually reconnected to the router. Main PC is being forced to re
Awful and Untrained Service
How is this the only method to escalate a complaint? Is it so far removed that we can barely talk to a human let alone someone trained. Firstly your AI assistant programming is awful. Tech issues should never be handled by such a poorly written LLM. It froze on giving me the same answer for five str
Question
I am glad to hear there was some improvement with the latency, but now let’s focus entirely on fixing the packet drops and getting your connection completely stable @user_sctf0e! Send our team a Direct Message with your full name and service ad
Internet Performance
I have continuous monitoring showing sustained upstream latency, packet loss and jitter to multiple external endpoints while LAN gateway pings remain clean. This strongly suggests CMTS or node‑level impairment. I’m requesting escalation for upstream utilization or noise investigation.
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Howdy user_cosr38, and happy Tuesday! You're in the right place for help with getting that equipment removed 👍 To confirm, you don't currently have any active Xfinity services in your home?
Old Comcast Equipment
I have some old Comcast equipment attached to my home and a wire strung from that box to a line on my roof. How do I get someone from Comcast to come and take this stuff and the line down?
Question
Billing and Support Nightmare
Hi, I am looking for assistance in getting a bill disputed. I canceled my service over 6 months ago and was continually charged, until the service was "disconnected" because of lack of payment. Even though I canceled multiple times months prior. During that span I have called customer service numero
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Billing
Cable bury
I called last week sometime about this cable that's a hazard right now we're having ComEd come out and bury another line and it's just an inconvenience now can someone please tell me what's going on I have not had anyone contact me regarding this and that was said that they would be in contact with
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Xfinity Compliments
Hello, user_5pom8. Thank you so much for taking the time to share your feedback about your recent technician visit—we truly appreciate you letting us know about your experience. We’d love the opportunity to connect with you further and ma
Review
Our Xfinity technician was [Edited: "Personal Information"], he deserves 10/10 Stars. He went above and beyond to ensure our service was 100% spot on. He gave us a great amount of time on a Sunday evening. He was the best!!
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Having same issue past 2 days. Tried the various reset options under A button..not seeing dvr shows i have watched when I press the LAST button. Is there a fix?
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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Hey there, @user_b8b62c, thanks for reaching out through Xfinity Forums regarding your internet speeds. We would be happy to help you with troubleshooting your connection. We do not want to lose you as a customer. What troubleshooting steps have you
What is up with internet south of Issaquah?
Xfinity took down the system last Wednesday and Thursday night. Since then my 1g speed account is uploading at about 1 to 2 mbps. I’ve tried calling support and was transferred to a chat that was never joined by a tech to provide support. The stupid virtual assistant is worthless. How do I get someo
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Thanks for reaching out to us regarding your credits for NFL Network and NFL Red Zone. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. On Thursday, April 30, at 11:59 p.m. Eastern Ti
NFL Network and RedZone Blackout Credi
Dear Comcast Customer Service, I am writing to formally request a credit to my account for the period I am unable to access the NFL Network and NFL RedZone channels, as the marquee pieces of the "Sports Entertainment Package” that made us keep your services. The current daily programming blackout cr
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The recurring theme throughout this series of posts is painfully obvious- XFINITY's streaming performance with the PARAMOUNT + app is horrible, yet all of the other streaming services operate with ZERO issues. To request users do their own troublesh
user_kfsdhr
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Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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