Xfinity Community Forum

I am sorry, I mentioned the steps you can take to unsubscribe via text, call, and email. Is there anything else we can assist you with today?

XfinityVictor

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11 hours ago

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TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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I hold the number on on file so it would be easy for me, someone who is not involved with the account, to make unauthorized changes to the account. Good to know. I am shocked there is no system put in place to resolve these situations.

tired-of-being-scammed

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11 hours ago

to the conversation:

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TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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@RickD01 Still waiting for the invitation. Transition to Yahoo! Mail was on hold for a bit, but has started again. You will receive your invitation in due time. The timeline for completion has been extended into 2027, so it may be a while.

Again

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11 hours ago

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R

Excessive time delays for receiving emails

This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun

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Correct in order for any agent to have access to a customers' account a code has to be sent to the number or email on file.

XfinityVictor

replied

11 hours ago

to the conversation:

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Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

Question

If it is a text message, you can reply STOP and that usually unsubscribes your number. If it's a call I would suggest answering the call and letting any agent know it is the wrong number. If it's an email there should be an unsubscribe option towards

XfinityVictor

replied

11 hours ago

to the conversation:

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TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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Hello user_995ivx 👋 I know how hindering it can be to operate without Wi-Fi, so I appreciate you stopping by our community for help. Above all, we want to get you connected again as soon as possible! If you're still experiencing issues in the home,

XfinitySeth

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11 hours ago

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Wifi

Wifi has not been connecting all day. I tried to unplugged it for 60 seconds then wait 5 to 10 mins

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Is there an issue accessing the Data Usage page?

Good Day! When I go to https://customer.xfinity.com/#/devices#usage and login, it hangs and eventually logs me off. There are no ad blockers or such in place. I was happily using the Xfinity app until now, but you pulled it from my phone saying the phone was too old (2021, Android 11). Can you lend

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Your Home Network

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@user_83ifcw How to delete from forum See this post: https://forums.xfinity.com/conversations/signin-and-account-management/delete-forum-profile/6a506a40dae4694352ad97aa?commentId=6a506ca6dae4694352adbf8f https://forums.xfinity.com/conv

Again

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11 hours ago

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U

How to delete from forum

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TO

Question.. when you say 2 factor authentication has to happen, do you mean like such as a text to the phone number on the account ?

tired-of-being-scammed

replied

11 hours ago

to the conversation:

0

TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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OK, then we are unable to do anything regarding these notifications. Since we have no way to access the account holders account we cannot alter or delete your number. Does your provide have a way to block spam calls or messages?

XfinityVictor

replied

11 hours ago

to the conversation:

0

TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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TO

I am not a comcast customer.

tired-of-being-scammed

replied

11 hours ago

to the conversation:

0

TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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tired-of-being-scammed No I am sorry that was even mentioned. In the first place we do a 2-step security verification on every account before any changes can be made, or account information can be discussed. Is your current number with us? &nbs

XfinityVictor

replied

11 hours ago

to the conversation:

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TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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A

I just sent a message to them thanks

Ana_marie

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12 hours ago

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A

Employee account stuck in seasonal suspend since Wednesday. Had to miss work all day today, internet STILL is not working I need help ASAP

Hello, I have been having an issue with my services since Wednesday. I did not payment bill, so my services got suspended. My impression with this is my internet still should be working as an employee regardless so I am able to work. Luckily I'm off on Wednesdays and Thursdays, but that's beside the

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@XfinityVictor No I simply got a new phone number that used to belong to someone else. I am not on the account and it seems a lot worse that they would go ahead and disconnect the person's internet when I'm telling them I have no connection to that

tired-of-being-scammed

replied

12 hours ago

to the conversation:

0

TO

Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

Question

tired-of-being-scammed I am very sorry your number is linked to someone's account. The fastest way is for them to remove your number from their account. Do you know or have contact with the person that has the account? Do to account privacy we cannot

XfinityVictor

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12 hours ago

to the conversation:

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Shubham insists the only way to remove my phone number is by reporting abuse

This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in

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U

Network Routing Issue: High Ping to VALORANT / Riot Direct Backbone Peering Hop 10+

Hello, I am experiencing a sudden, persistent routing issue impacting my connection to VALORANT (Riot Direct) servers. Starting yesterday, my ping jumped from 30–40 ms to a constant 90–120 ms across all North America servers. All other online games and services are operating normally with clean loca

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Your Home Network

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Ana_marie - Hello! Thank you for your feedback and for joining us here on the Xfinity Forums. You've come to the right place for help, and we appreciate the opportunity to assist you today. I understand how important it is to get answers and support

XfinityThomasA

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12 hours ago

to the conversation:

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Employee account stuck in seasonal suspend since Wednesday. Had to miss work all day today, internet STILL is not working I need help ASAP

Hello, I have been having an issue with my services since Wednesday. I did not payment bill, so my services got suspended. My impression with this is my internet still should be working as an employee regardless so I am able to work. Luckily I'm off on Wednesdays and Thursdays, but that's beside the

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Hello @user_030nce! I hate to hear you're having trouble with your voicemail. Is this your Xfinity mobile or home voice service your having issues with? To help me get this sorted out, are you still getting a "mailbox full" notification even though y

XfinityQuemekia

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12 hours ago

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Help with my voice mail

I have emptied my mail box and tried the fixes AI suggested. Now they say to contact my carrier

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Exceeded attempts to upload photo ID

I need to upload my driver’s license in order to complete my iPhone order. But after a few attempts failed because it wouldn’t just let me upload previously taken better photos, it’s locked me out saying I’ve ‘exhausted’ my attempts. so what do I do now? Does it reset after so much time has passed,

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Plan

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Hello @Jaycesar Thank you for reaching out on our community forum! I would love to take a look at the account and see what is going on. Please send us a direct message with your full name and service address so that we can assist you further. T

XfinityAbby

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12 hours ago

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Xfinity mobile is charging me extra for a watch that should've been removed months ago. They claimed to have removed it 3 times

At the end of April, I called xfinity customer service because my bill had been higher than I expected. It had been the second month in a row that was the case. The representative told me he would fix my bill and that I have an offer active for 2 free watches and assured me that my bill would be wha

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