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Xfinity refuses to allow me to transfer my phone
I have used the app and the website to generate a pin, at the end before giving me the pin, the system tells me that I need to go into an Xfinity store to confirm my identity. I went into an Xfinity store to confirm my identity. The person helping me said that they could not access my mobile account
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Devices
user_4pdxak - Thank you for choosing Xfinity and joining us here on the Forums! I'd be happy to help troubleshoot this with you. Can you walk me through the steps you're taking and let me know if you're receiving any error messages or codes along the
My billing due date is September 14th
I have been trying to make our payment, but it is not going through
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@raptyrred I don't remember, are you using a third party email app, or just the website?
saved email was deleted by comcast
Yep, You did it again, went to check on saved email and it all has been deleted this morning. Documents on house insurance, senior freeze, reverse mortgage, purchases from Amazon, Rush cancer treatment, United Health Insurance, Social Security, taxes, vote by mail, roof repair, they are all gone. WH
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Thank you. I don't think that is the issue. CyberSecure is not turned on. Speed seems slow compared to what I pay for, but no issues. No issues with the VPN on any other internet service, like Starlink.
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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AH9390 I can certainly understand the frustration. Our engineering team has narrowed down some possible causes of this issue. We are continuing to monitor this, and as soon as we have an update to share we will certainly share it here.
Xfinity home app not pushing phone notifications
The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5
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Hey @blueyezas, Thank you for visiting our official Xfinity Forums Community support page. You can confirm your subscription and promotional length/terms by visiting your Xfinity billing statement. You will see the discount and duration typically und
Manage plan
I would like to make sure my plan stays on the 5 year special. Its going to be 1 year I am on this plan.
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user_l5os0x Thank you for posting on our community forum, so we can help get your Xfinity service turned on. What happened to make your services stop working? Is there a known service issue affecting your area when you enter your address in our statu
I need my services on. I don’t need anybody to come out. I need my services turned on in CSG and my equipment.
Turn on my services please. CSG and my equipment please turn it on
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Router Delivered Too Early Before Move-in
Hello, I am moving at the end of the month and set up my Xfinity so service would stop September 30 at my old place and start October 1 at my new place. However, as soon as I arranged that, my new router was shipped to the new address that I won't move to until October 1. I want to make sure that I
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Customer Service
Not working for me, even after clearing cache.
Email Error 10a
Since yesterday, almost every time I try to access Xfinity email, I get "ERROR 10a." Is it only me ???
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ESPN app won't load, get "something went wrong". I have the subscription activated. Do I need to upgrade the box? I have AX013ANM X1 BOX.
I activated the subscription. I can get logged into ESPN Unlimited on my computer. I can get into the ESPN App on my iPhone. It just won't load on the X1 box. I tried rebooting the X1 box and still no luck.
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X1
Hello there user_rc4tdg we're glad to hear your neighbor bought the package over! Have you had a chance to set up the Xfinity Gateway?
Router Delivered to the Incorrect Address
I recently joined the Xfinity Internet provider, and signed up for service yesterday. I received a message with an image of the router being "delivered" today, but to the wrong house. I was wondering what should I do? I cant set up the internet I was excited for if I don't have the router. Is there
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Xfinity Caused Property Damage With No Accountability
@Xfinity This is absolutely unacceptable. After nearly TWO YEARS of trying to get an exposed cable buried because my children and neighbors were tripping over it, Xfinity finally buried it — and destroyed our front lawn and landscaping in the process. For the past 3–4 weeks, I have called repeatedly
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Customer Service
Hi there, @user_1ygzu6! We are glad to help with your internet service. We want to ensure it is working flawlessly, especially for work. Are you seeing a specific message come up when you try the large downloads or does the connection just drop to no
My work VPN get limit for downloading large files
I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th
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@user_j0s28t My Wi-Fi bill was $30 all of last year and then just this month it went up to $70. Why is that? I never agreed to that. Sounds like a promotion you had ran out. Do you ever read your billing statements? Besides telling you
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Wi-Fi bill
My Wi-Fi bill was $30 all of last year and then just this month it went up to $70. Why is that? I never agreed to that.
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