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Awesome Technician
The technician that came by today not only helped us connect to our equipment, he even went and replaced the outside box case. My roommate and I were very happy and satisfied with the service he provided. He was awesome.
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Xfinity Compliments
Unable to get verification emails on phone
By mistake hit spam on an incoming ID verification number sent to my phone. How do I repair? I am still able to receive via email but not by phone.
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Network
Service
I am filing a complaint, i moved to a new community, I order for tv and internet service. I found out today ( Sept. 24,2026) that the signal will not be turned on until Q4. When i called for service in August, this should have been mentioned to me, when the technician came out to perform the install
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Your Home Network
Multiple Service Issues
I’m reaching out regarding a series of issues I’ve experienced with my Xfinity internet service over the past few weeks. What should have been a straightforward setup and address transfer has resulted in multiple store visits, repeated equipment issues, account problems, and a significant amount of
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Customer Service
Hello @user_eyvutbqqqqq, and thank you for reaching out on our Xfinity Community forums. I can definitely understand wanting to access your local channels while you're away from home, especially when you're using a device like a Fire TV Stick or Fire
TV Go channel issue
I have Expanded Basic cable and I used to be able to watch NBC through the Xfinity Stream App, but 3 days ago I started getting a message the “there is a location issue “ and I can no longer watch NBC. It comes up as a TV Go channel.
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Got it! user_fd8d8a. We can check what other options we have available. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign I
4kDvr availability
I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discon
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Hello @user_heh8co Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message
Error TVAPP-00502
I've already turned my router off and on, deleted my cookies and cache, tried my other computer, turned my computer off and on and updated my computer as well.
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Hello user_vzaeug, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help you. To make sure I understand your concern. Every time you try to replay a recording, it stops halfway through, and you
Trouble with playing back recordings
Every time I play back a recording it will play half way through, then turn off. I have to call, they say they have to restart the box, then it fixes the problem until the next time I play back a program, then I have to call again.
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Unable to Activate Peacock Premium - Your Xfinity account is already linked to another Peacock account.
When attempting to activate peacock premium reward from membership, I receive the error "Your Xfinity account is already linked to another Peacock account.". I have unlinked any accounts from previous addresses. Error code is PPG_0017_1c5a3e8. Is there a way to remedy to this issue?
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Customer Service
Change the internet box
Since you changed the internet Box I don’t get contacted when I am in another room
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Devices and Equipment
user_30p54j Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Cancellation
I’m very disappointed. I was encouraged to sign up for Xfinity WiFi and mobile bundle to save money and then when I’m ready to cancel, they only canceled my WiFi and have continued to charge me for mobile for 4 months even though I’m not using it. By the time I noticed and found out how to cancel, t
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1G $50/mo 5 years promotions
I was ready to activate service at a rental property under the 1G for $50/mo for 5 years promotion that expired September 21. My tenants took a few days to confirm, and now the price changed. Can you honor the September 21 offer? If so, I'll activate it today.
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Your Home Network
Hello user_x9bxqo did we still need assistance with this Caller ID issue? We'd be happy to help. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then e
need to change/correct the outbound Caller ID name (CNAM) for your Xfinity Voice telephone number.
Hi there, Can you help me? I need to change/correct the outbound Caller ID name (CNAM) for your Xfinity Voice telephone number to show our business name: Abbys Awnings? How can this be done?
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Moving service to new address
I want to move my service to a new, nearby address. But the link to start my move online doesn't work. I've tried to get in contact with a live agent, but no luck so far. I'm hoping a live agent will get in contact with me to help resolve my issue.
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Customer Service
need an entitlement reset or a backend account unlinking on the Xfinity side so the activation token resets.
I am completely stuck trying to activate my Peacock Premium benefit. I moved and was working fine before but now since i moved. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work
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Customer Service
Current customer getting new customer deal
Hello I just had to downgrade my internet because it doubled in price. I was just looking at the deals a new customer gets and for the same thing I had its half the price. Im thinking about canceling my service over this. Is there anyway to get prices that a new customer gets?
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Customer Service
To upgrade your BritBox subscription through Xfinity, follow these steps: Navigate to the Apps & Subscriptions screen on your Xfinity X1, Xumo Stream Box, or Flex. Select Change Plan. Choose a new plan (monthly or annual). Confirm your selection
XfinityJon
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Brit Box
I'd like to upgrade Brit Box
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