Xfinity Community Forum

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I appreciate the service that MAtt gave me on 6-18. HE was empathetic,knowledgeable and very personable. iT was a pleasure to talk to him I wil give a 10

user_ot2ufj

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6 hours ago

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Excellent customer service - Shekar

Just wanted to recognize Shekar (Xfinity chat agent) who delivered outstanding customer service to me today. I had returned a rental modem and wanted to see this reflected in my bill statement. He not only got that done but also clarified my current plan, its terms, and expiration. He also had the p

Question

This problem should not bear wholly on Xfinity. It is a federal issue where the NFL has far over reached in the name of greed. That is where this problem must be addressed and solved. I would penalize the NFL for creating this outrageous circumstance

Beau7777

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6 hours ago

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Make a complaint about NFL network

How long will it take to get an agreement to return the NFL network?

Question

baker409 Good afternoon! Thank you for taking the time to reach out to our Xfinity Forums Team for assistance with your Paramount+Showtime subscription. I can see how this would be confusing. There was a rebranding a couple of years ago to combine th

XfinityKassie

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6 hours ago

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Paramount+

Why did I receive an email stating that there was a subscription change to paramount + and that I will no longer be charged for the service and now I cannot access Paramount +.

Question

@user_8w4ql7 The downstream power is on the low / weak side (out of spec on many channels, especially the OFDM channel 34, which is WAY out of spec), and it may be intermittently fluctuating even lower. That can cause random disconnects, spontaneou

EG

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6 hours ago

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Weird internet outages for the past 6 weeks or so

Hi folks- I've had an issue with my internet dropping for ~2 minutes at a time at random. Sometimes I can go days without interruption, and sometimes-like this evening-this happens: Failure Start Length ------------- ------ 6/17/2026 8:14:28 PM 0:01:58 LAN OK - 192.168.1.1 responded in 1 ms 6/17/202

Question

Greetings @user_7gx4wh,Thanks for taking the time to visit our community forums support page! We know how complicated the moving process can be, and we are here to make that as smooth as possible for you. In order to help you with this transition we'

XfinityJustinM

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6 hours ago

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Transfer service

I want to transfer service e to a new address

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The loss of internet service is not an inconvenience; it has resulted in a direct disruption to my ability to work, which carries real financial and professional consequences. The current framing of this issue as a routine outage with a nominal daily

user_a18b30

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6 hours ago

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No WiFi for 24 hours, soonest tech will take 3 more days

3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t

Question

Where do I log into my email Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having. What happens when you try to access emai

BruceW

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6 hours ago

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Email

Where do I log into my email

Question

Dayi_M That is great to hear! Thank you for letting us know. If you experience any other issues, please don't hesitate to reach out as needed.

XfinityBenjaminM

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6 hours ago

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Only House In Área With An Outage

"Due to the outage in your area I'm unable to get you to an agent or troubleshoot." As of 06.20.2026, we have had an internet outage since 06.18.2026. However, we are the only house in our neighborhood/area that has an outage. We wanted to make sure if this was still a "service interruption" issue d

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

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Transfer service

I want to transfer service e to a new address

Question

Can't get Diamond Perks.

I clicked from 3 laptops, and 2 cellphones and I got an error message. I am a Diamond member and your app/webpage has errors on it. It's not on my end, it happening to 3 laptops and 2 cellphones. If it is on my end, I am connected to your network. This happens every time I try to redeem, what will t

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Getting Started

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Thank you for reaching back out. The issue was resolved shortly after uploading this post to the Forum.

Dayi_M

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6 hours ago

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D

Only House In Área With An Outage

"Due to the outage in your area I'm unable to get you to an agent or troubleshoot." As of 06.20.2026, we have had an internet outage since 06.18.2026. However, we are the only house in our neighborhood/area that has an outage. We wanted to make sure if this was still a "service interruption" issue d

Question

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I use Outlook and have two emails in my Outlook app on PC. I self-migrated from Comcast (Xfinity) to Yahoo. My saved contacts in Outlook disappeared that were in my Comcast email address book. Also, the Outlook address book is now connected to my oth

user_mp6ki5

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6 hours ago

to the conversation:

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all recent contacts missing after migrating to yahoo

Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha

Question

Hi there @kanno you can sign in to your email athttps://www.xfinity.com/email

XfinityJoe

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6 hours ago

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manage email

where is my email? i am looking on your website

Question

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Please advise when I may expect a call.

user_okvn9d

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6 hours ago

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Accessing my gateway with an older computer

I have a Toshiba Satellite C855 S5347 laptop that for some reason can no longer access my gateway. About five years ago, this laptop worked just fine with this same gateway. However, two unfortunate events appear to have happened on your side. First, the gateway's admin tool is no longer accessible

Question

@XfinityKam wrote; the gateway has to be in Bridge Mode, The XER10 doesn't have a toggleable bridge mode feature.

EG

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6 hours ago

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Fiber mesh

I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st

Question

user_a18b30 I appreciate you creating a post and am sorry to hear that you've been having trouble with your service. It can definitely be a major inconvenience when things are not working properly. The scheduling is based on the technician's availabi

XfinityThomasD

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6 hours ago

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No WiFi for 24 hours, soonest tech will take 3 more days

3rd time in less than 1 month without internet, and I work from home. This time, it has been out for 24 hours and a tech will not be here until Monday. I have lost work, which has caused incredible stress and financial hardship. For this billing cycle, the charge was barely adjusted. Please adjust t

Question

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I have since noted that EVERY PARAMETER in the admin tool is locked. Why? I have called customer service. I have been to the local Xfinity store 2-3 times. No one has answers. I need to talk to someone who knows what the heck is going on and how to f

user_okvn9d

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6 hours ago

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Accessing my gateway with an older computer

I have a Toshiba Satellite C855 S5347 laptop that for some reason can no longer access my gateway. About five years ago, this laptop worked just fine with this same gateway. However, two unfortunate events appear to have happened on your side. First, the gateway's admin tool is no longer accessible

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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6 hours ago

to the conversation:

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N

Cancelling Internet Service

How to cancel internet service?

Question

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding the refund concerns you have. IF you have a credit balance it can take 5-6 week for you to receive it back. Typically, it gets refunded back to the last card used for

XfinityRoberto

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6 hours ago

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Credit balance refund not received after service cancellation; moved overseas and cannot call

I canceled my Xfinity Internet service and returned all Comcast-owned equipment on June 4, 2026. My final bill shows a credit balance refund of $23.95, but I have not received the refund in my bank account or any refund selection email from Notifications@refunds.xfinity.com. I have moved back to Jap

Question

Thank you for clarifying. I’d be happy to take a closer look at any discount offers that may be available and help find the best pricing options for services that fit your household’s needs. You’re also welcome to sign in to your ac

XfinityOrlandoM

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6 hours ago

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Unable to start a live chat session.

Unable to start a live chat session. Please try again later. Live chat ended. Not able to talk to a live agent many times. Could you please enable direct message ? Thank you.

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