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Hi there @user_fqisyw Thank you so much for reaching out about ordering a backup battery. I'll be happy to assist. Please report to the direct message. I'll further assist there.
Battery Backup for Prp Wifi Extender
I would like to order the battery backup for my Pro Wifi Extender.
Question
Hello, @lagorth! Thank you for creating this post regarding your email concerns. Our team is happy to help ensure your information stays safe while you take full advantage of any potential upgrades available to you and/or your account. Do these email
customer service
I am receiving email that states my service will be automatically upgraded and I must agree and reregister or my email will be disconnected by July 10 Maria [Edited: "Personal Information"] [Edited: "Personal Information"]
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The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
Xfinity stream app
I cannot connect to the Xfinity stream app through my Apple TV. I am connected to my in-home network. I get an error message saying out of Home. I had a tech come out. They could not fix it. I need help.
Question
Good afternoon user_bikmkw. You have reached the right team. I will be happy to assist you further. Are you able to provide me with a little more information in regard to your billing concern?
Direct message
How do I access to direct message icon to speak to someone about discrepancies in my bill?
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Annoyed!
We moved into a brand new build apartment where Xfinity was already installed in the apartment for free. We had the option to bump up the speed and pay more, which we did. We did everything we could to get it to work, but nothing worked. We talked on the phone. We chatted through live chat. Nothing
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. Be advised that sending an unrequested direct message to the support team is a violation of their for
Direct message
How do I access to direct message icon to speak to someone about discrepancies in my bill?
Question
Thanks for posting this on our Xfinity Community forums @user_ubwnbf! So you have two accounts that you want to link together! There are a couple of questions you'll want to consider; - Do each of these accounts have a Pri
Unable to Link accounts
I have Xfinity at two addresses, both internet. I was able to work with an xfinity customer support person to setup the 2nd address, but I want to link the two so I can manage both from the web or app. Whenever I try to Link accounts, I put in the address (and the address does automatically show up
Question
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Battery Backup for Prp Wifi Extender
I would like to order the battery backup for my Pro Wifi Extender.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
customer service
I am receiving email that states my service will be automatically upgraded and I must agree and reregister or my email will be disconnected by July 10 Maria [Edited: "Personal Information"] [Edited: "Personal Information"]
Question
I already messaged Xfinity Support days ago and no one answered. Do I need to send another different message to Xfinity Support?
Xfinity install no-shows
My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f
Question
Hi, @claireinz I'm sorry for the trouble you are having trying to send us a DM. How to Send Us a Direct Message: Click “Sign In” if necessary. Click the “Direct Messaging” icon. Click the “Start new conversation&
Xfinity install no-shows
My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f
Question
Where are the HUMANS
It's so hard to reach a live (with a heart beat) agents to help. But you can always get a live agent to call you if your bill is behind. SMH. Loss cable and Internet service on July 3rd about 9pm pm due to weather they say but the weather had ended shortly before 9pm. Kept getting messages until 2pm
Question
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Customer Service
Hi Richard, your name is"XfinityRichard" is not populating in the direct message.
Xfinity install no-shows
My partner and I built a new construction home. It took 4 phone calls with repeated "escalations" to supervisors and inactive Comcast email addresses to get Comcast to provide a link to upload documentation of the newly created address. Once that saga concluded, a new one began: scheduling service f
Question
Happy 4th @user_r55wgg. Thank you for all the troubleshooting you have tried so far. If the Xfinity app is alerting you to a service interruption in your area, you can trust that information. We appreciate your continued patience while we work to res
Internet outage. Xfinity Support
Hello. My internet has been out for 12+hours and I suspect i am the only person affected... this is what the outage map shows. I need someone to help me troubleshoot this. How do I connect with a live person. By the way, requiring a customer to search the internet for how to reach you is horrible cu
Question
Unable to Link accounts
I have Xfinity at two addresses, both internet. I was able to work with an xfinity customer support person to setup the 2nd address, but I want to link the two so I can manage both from the web or app. Whenever I try to Link accounts, I put in the address (and the address does automatically show up
Question
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Sign-In and Account Management
JJBC2002 Thanks for flagging this. We can understand why that would be frustrating, especially if you are Diamond level and are checking during the same window when others are already seeing and claiming the free movie reward. Xf
Xfinity Rewards Free Movie Not Appearing on Rewards Page
I've noticed that the Xfinity Free Movie that comes out on Thursdays doesn't appear as an option for me, despite checking throughout the day on Thursday and being at the Diamond Level. For the past few weeks, I have seen it offered starting around 12 pm EST. I checked soon after, but it doesn't appe
Question
Post moved here to the Xfinity Compliments section.
Amazing Customer Service!!!
I specifically travel to the Burlington Mall location just to work with Joel because he is the absolute best at what he does. Over multiple visits, Joel has successfully resolved several different complex issues for me. He has handled my Xfinity billing issues, quickly diagnosed and fixed technical
Question
@XfinityDemetrise @user_fqisyw @XfinityDemetrise @user_fqisyw Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct mess
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Battery Backup for Prp Wifi Extender
I would like to order the battery backup for my Pro Wifi Extender.
Question