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Issued ticket number saying no ticket
They just issued me a trouble ticket with number and then a moment later they say it’s invalid. How am I supposed to get the Comcast cable hanging down in my backyard fixed? Now when I try to enter the problem again it says error.
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Customer Service
Same here. Xfinity f**king useless
Cannot activate xfinity now modem In xfinity app
I have an active internet connection through my Xfinity modem I can log into the modem's admin interface directly at 10.0.0.1 The Xfinity app will not let me complete activation/setup, so I can't access account settings, WiFi management, or other features through the app Modem is online and passing
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Greetings @user_sltj3x! We'll be more than happy to monitor your ticket and hang in there with you until resolved, as for assistance into this matter as you filed an FCC complaint that will go to our Corporate team who handles the complaints for you.
Sever Account Sabotage: Multiple Strategic Disconnects by Phone Agents & Provisioning Lock
Filing a formal complaint on 3 separate customer service reps who intentionally engaged in metric manipulation, deceptive practices, and hostile call abandonment on 8-22-2026. My account was severly throttled 2 weeks afer an equipment return. When I provided mathematical proof of a server-side provi
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@user_7tk4a0 Thanks for adding a post to the community. We're sad to hear that things have been delayed with your install, and that you were advised to search for alternatives. Sometimes things are not able to get done as planned. From permits being
Escalation Needed – Internet Still Not Activated
I am writing to formally escalate an ongoing issue with my new Xfinity Internet service. I started the process in person at an Xfinity store on August 15, and nearly two weeks later, my Internet service still has not been activated. Below is a summary of what has happened: On August 15, I visited an
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@hscce I'm trying to follow your workaround. When I get to the Install Shortcut, it seems to just disappear, that is I can't find the shortcut on my phone screen. Open to suggestions! Thanks, Mark
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Need a line on a pole to be moved.
I need a line on a pole to be moved. the electric power board has already put up a new pole. now we just need Comcast to come move their line off the old pole onto the new pole. this is time sensitive as it is holding up our opening of a store.
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Getting Started
@XfinityQuemekia "Hi -- now that we got caught, sooo sorry but we just HAVE to leave your deliberately sabotaged connection as-is ;-) " current download speed: 4.5 Mbps current upload speed: 20.5 Mbps Pull the other leg.
Sever Account Sabotage: Multiple Strategic Disconnects by Phone Agents & Provisioning Lock
Filing a formal complaint on 3 separate customer service reps who intentionally engaged in metric manipulation, deceptive practices, and hostile call abandonment on 8-22-2026. My account was severly throttled 2 weeks afer an equipment return. When I provided mathematical proof of a server-side provi
Question
Escalation Needed – Internet Still Not Activated
I am writing to formally escalate an ongoing issue with my new Xfinity Internet service. I started the process in person at an Xfinity store on August 15, and nearly two weeks later, my Internet service still has not been activated. Below is a summary of what has happened: On August 15, I visited an
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Customer Service
Did you confirm that the billing info you're entering when submitting your order is correct based on the info on the virtual card from My Prepaid Center's website?
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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user_grjfxs Have you gone to https://www.xfinity.com/membership, logged in and clicked on the benefit titled "Get Peacock Premium at no extra cost?"
Peacock premium included as platinum Xfinity client
How do I activate included peacock premium as a platinum account? I received email last week but no way to actually activate it on my account.
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user_e7fzmt Thanks for reaching out with your concerns! You can find instruction for resetting your password at the following link https://www.xfinity.com/support/articles/changing-or-resetting-your-password. Please let me know if you have any troubl
phone number -xfinity mobile
I want to update my credit card information and cannot get my password to work. Is there a phone # I can call and talk to a live person about this situation.
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Unfortunately this leads to the same result of “packages”, not what this email is mentioning: “ Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get
Peacock premium included as platinum Xfinity client
How do I activate included peacock premium as a platinum account? I received email last week but no way to actually activate it on my account.
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@Octrinity Thank you for letting us know. I know the migration process can take time. I would encourage you to reach back out to Yahoo in the next day or two.
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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yes i have done that
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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Just to be sure, have you already fully activated the card at https://xfinity.myprepaidcenter.com/home? You may also be able to confirm what should be entered for the billing info when attempting to use the virtual card.
virtual carf
my virtual xfinity gift card will not work. i’ve tried purchasing items from amazon and it is not working. please help.
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Hello fhaKFHwkfhK, thanks so much for contributing to our community here via our Xfinity Forums with these account management questions! We have initiated a multifactor authentication (MFA) process to help enhance security on Xfinity accounts. Becaus
Cannot delete phone number from secondary user
I have the same problem as https://forums.xfinity.com/conversations/signin-and-account-management/cannot-delete-mobile-number-from-secondary-accountlost-2fa-from-main-account/63ebe84e65f3ed11c94eb405. I was lured into adding my only phone number to a secondary user on my account, and it removed the
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@XfinityDena Yes, but the issue was not resolved. I was told over the phone that the email migration would sometimes be done in chunks (as it had just been done the same morning I called) and to wait 24 hours for the remainder. It's now been about 6
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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I apologize for the inconvenience and we can help with that here. Can you please send us a direct message with your name and the address where the lines are located? How to Send Us a Direct Message: 1. Click "Sign In" if necessary.
Hazardous wires exposed outside
I do not xfinity service but my previous tenant did and its cables on cables hanging above my walk way. I keep calling but the operators are no help and don't seem to understand i do not have an account number for that address and I just want them to remove the wires.
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Hello @user_b6gu9u thank you for taking the time to reach out! Have you attempted to activate the Peacock subscription on the subscription's page online? I have attached an article here that may help. Peacock activation
Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
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I need to cancel my Xfinity Internet service, but I am currently outside the U.S. and unable to call the cancellation team. Could an Xfinity representative assist me online?
user_1zqwlb
commented
6 hours ago
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Cancel service
How do I cancel my service?
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