Xfinity Community Forum

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@XfinityJon I did some checking & it turns out the bank does not always call me from the same number. I know they used to because I wrote it down & frequently saw it & wanted to make sure I did not block it. Only the number appears on m

user_793642

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8 hours ago

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SPAM block settings question

If I set the High, Medium & Low Spam Risk all to Block, does that mean any call that indicates SPAM in the caller ID will be blocked?

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Cannot send email thru My apple mail

Cannot sen email thru apple mail

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Customer Service

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I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Me

XfinityDuron

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8 hours ago

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Disputed charge sent to collections despite Xfinity confirming it was a billing error

I am writing to formally dispute a charge that was sent to a third-party collection agency even though Xfinity's own representatives confirmed, in writing, that it was a billing error and that I did not owe it. Here is what happened, with dates: In a chat on September 20, 2025, an Xfinity representa

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@09KR0058 glad to hear it is working now. Thanks so much for letting us know what fixed it for the benefit of the community. Any other questions or concern I can help address today?

XfinityAbel

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8 hours ago

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Xfinity Stream and Roku

Just started using Stream on Roku. I have 3 TVs involved, each with it's own Roku, and everything is working fine on 2 of them, but on the 3rd one I can't get logged in and keep getting the error We're sorry/You don't have access to Xfinity TV. Obviously, I DO have access to Xfinity, as it is workin

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Thank you for reaching back out. I will be happy to take a look at that service and provisioning from our end for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message. • Click

XfinityJohnG

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8 hours ago

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Issue: Slow Upload Speed on Gigabit Extra Plan with XB7

Hello, I'm having an issue with my XB7 gateway. I'm on the Gigabit Extra plan in a Next Gen enhanced area. On a direct wired connection with a Cat 8 cable, my upload speed is capped at 42 Mbps. I believe my bootfile is incorrect and needs to be updated to unlock the full upload speeds of my plan. I'

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Customer Service

You customer service is hands down the worst I have ever experienced. I spent the better part of the day trying to get a technician scheduled. However it was impossible to get past the chat bot gestapo. There needs to be a way to get to a human to assist. I ended up calling and choosing to disconnec

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Customer Service

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After dozens of attempts over the past week, I tried something different late last night. I deleted the Stream app in Roku. Upon reinstalling it, signing in, entering the code at xfinity.com/authorize, I was immediately logged in! Kinda goes with the

09KR0058

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8 hours ago

to the conversation:

Xfinity Stream and Roku

Just started using Stream on Roku. I have 3 TVs involved, each with it's own Roku, and everything is working fine on 2 of them, but on the 3rd one I can't get logged in and keep getting the error We're sorry/You don't have access to Xfinity TV. Obviously, I DO have access to Xfinity, as it is workin

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user_vq3opb I appreciate you getting back to my team so we can continue helping until we find a resolution. I see you've sent a DM, so I will meet you there so we can work together. - XfinityEmilyB

XfinityEmilyB

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8 hours ago

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I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)

I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talke

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Yes, there is still a problem. It hasn't improved. I have tested a few times a day since its still between 39 and 41.22 on different devices, wired and wireless.

user_i5k8ar

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8 hours ago

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Issue: Slow Upload Speed on Gigabit Extra Plan with XB7

Hello, I'm having an issue with my XB7 gateway. I'm on the Gigabit Extra plan in a Next Gen enhanced area. On a direct wired connection with a Cat 8 cable, my upload speed is capped at 42 Mbps. I believe my bootfile is incorrect and needs to be updated to unlock the full upload speeds of my plan. I'

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user_cqyo27 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Has the line been totally cut, and impacting your services?

XfinityMartyR

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8 hours ago

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Setvice tech

My cable line has been damaged and cut due to yard work. I need to reconnect a new line.

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Error IMAP server refuses to import one or more E-Mails

Error IMAP server refuses to import one or more E-Mails I hit compose email and this is what I get. Added nothing different in months to any emails. Why can`t I compose an email???

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Email

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We are happy we were able to resolve your issue's today. Never hesitate to create another public post for any of your future account and service needs!

XfinityDuron

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8 hours ago

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Contacting a live agent to get my line buried

I have chatted with and talked to live agents and even been issued a ticket number to get my cable line buried but no one showed up to do it when they said I had an appointment. I don’t know what else to do to get this done help!

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YW @XfinityEva !

EG

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9 hours ago

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Looking for cable cellphone and internet service bundle

Looking to leave AT&T looking for a bundle package

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Hi user_jwj68, thanks for reaching out here on the community forums! For clarification, is this occurring with your Xfinity Voice (home phone) or Xfinity Mobile service?

XfinitySean

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9 hours ago

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Voicemail email notifications not working

I have not received any voicemail email notifications since February even though I have received voicemail since that time. I have checked and confirmed that my settings are correct and have not changed since this service has stopped working. Is there a systemwide issue with this service?

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Setvice tech

My cable line has been damaged and cut due to yard work. I need to reconnect a new line.

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Customer Service

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@user_srnhr4 perfect! Let us know if they are able to help!

XfinityAbby

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9 hours ago

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all recent contacts missing after migrating to yahoo

Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha

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Hi there, @user_5x1phd! Thanks for reaching out about the billing on your account. I am sorry to hear you canceled and hope to see you back again someday! When you cancel your service, we stop billing you on the date of your choosing. It takes 10 day

XfinityRay

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9 hours ago

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Canceled service

I called in and canceled xfinity last month and I talked to a rep. I'm still getting billed. I have another service and I'm not paying for this

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It’s getting worse—especially in the morning work hours (8-9PST) and noontime. It’s been a daily event.

user_6gpdhk

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9 hours ago

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Xfinity app is HORRIBLE

Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app! Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV. No other apps buffer or lock up or just don’t load a

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Disputed charge sent to collections despite Xfinity confirming it was a billing error

I am writing to formally dispute a charge that was sent to a third-party collection agency even though Xfinity's own representatives confirmed, in writing, that it was a billing error and that I did not owe it. Here is what happened, with dates: In a chat on September 20, 2025, an Xfinity representa

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Billing

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Greetings @user_crwysz! Thank you for taking the time to reach out to us on our Xfinity Community Forum! I know how important it is to want to pay your bill using our self services, as I do the same! ❤️ I apologize you are having this issue! Let&rs

XfinityMelinda

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9 hours ago

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Contact Verification Loop Preventing Me From Paying/Managing Profile

Hi, I’m stuck in a contact verification loop. My phone and email are already updated and match in both the Account and Security settings, but I keep getting a verification error and cannot access anything. Can you please reset the verification or remove any account lock so I can proceed?

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