Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (506.2K)
Thank you, I just sent a direct message.
cancel internet
I want to cancel my Comcast internet account. I do not have any other services. I do not want to talk with anyone. I read on this forum that I could direct message to get help, but I don't see how to direct message. How can I direct message you so I can cancel my service?
Question
paulvm Thanks so much for giving us the opportunity to assist you with your account. Please reach out to us again if you have any other concerns we can help with.
Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming and attempting to resume." This has gone on for a few weeks. We have tried restarting the R
Question
Good day user_wlzh0m 👋 I appreciate you coming to our community for help, and you're in the right place! While we hate to lose you as a member of the Xfinity family, we always want to ensure any request you have is handled as smoothly as possible. I
cancel internet
I want to cancel my Comcast internet account. I do not have any other services. I do not want to talk with anyone. I read on this forum that I could direct message to get help, but I don't see how to direct message. How can I direct message you so I can cancel my service?
Question
Feature Request: Cable-Only Search Option for Xfinity X1
I am writing to share feedback about the Xfinity X1 experience and to request a feature that I believe would significantly improve the service for many customers. My family subscribed to Xfinity TV in January because we wanted to simplify our television experience. We specifically chose Xfinity over
Question
•
X1
@user_0mt6i5 Thanks for confirming. Let us troubleshoot the connection on your behalf. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top
Packet Loss
Recently I have moved from my house, I moved somewhere not far and upgraded my xfinity plan from 75 MBPS to 1 GB and even got a XB8. Ever since I have gotten this new internet box and plan I have been receiving alot of packet loss and internet spikes. When I play a game like Roblox randomly I get pi
Question
I think I just sent the information you requested in a direct message. Can you please let me know if you got it?
Xfinity Now Wifi will not activate
I got my xfinity now router in the mail yesterday. I have been trying to activate it on the app and it keeps telling me there is an error and that I need to chat with an agent. I spoke with 3 agents on the online chat and none of them could help me. 2 of them told me they are scheduling me a call ba
Question
I'm sorry to hear about the trouble you're experiencing. I can certainly understand how frustrating that must be, and I'd be happy to take a closer look. When you have a moment, please send me a direct message (DM) with your full first and last name
Xfinity Now Wifi will not activate
I got my xfinity now router in the mail yesterday. I have been trying to activate it on the app and it keeps telling me there is an error and that I need to chat with an agent. I spoke with 3 agents on the online chat and none of them could help me. 2 of them told me they are scheduling me a call ba
Question
I can completely understand your confusion. I've been there myself. Do you want us to look at adding HBO Max to your services? I will be happy to help with that.
lost access to hbomax after cancelling home security
lost access to hbomax after cancelling home security
Question
it's all good. go ahead and close the ticket.
Xfinity Stream app not working on Roku
We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming and attempting to resume." This has gone on for a few weeks. We have tried restarting the R
Question
@XfinityBrianH Just sent the DM. Thank you Brian.
Upload speed won't hold and packet loss - Xfinity assistant confirmed the street side network issue and packet loss.
We've been having an upload speed / packet loss issues for the past 9 days now. We've swapped modems, had two techs out, one line crew (this morning - which said the issue was fixed) and we're still having issues. I have a third tech coming tomorrow at 5pm, but we need the line crew to come out. I c
Question
Yes, it tells me to chat with xfinity on the app but all the agents cannot help. I truly do not know what to do from here.
Xfinity Now Wifi will not activate
I got my xfinity now router in the mail yesterday. I have been trying to activate it on the app and it keeps telling me there is an error and that I need to chat with an agent. I spoke with 3 agents on the online chat and none of them could help me. 2 of them told me they are scheduling me a call ba
Question
I'm sorry to hear that, @joannd12216 Have you tried going to https://www.xfinity.com/support/now ?
Xfinity Now Wifi will not activate
I got my xfinity now router in the mail yesterday. I have been trying to activate it on the app and it keeps telling me there is an error and that I need to chat with an agent. I spoke with 3 agents on the online chat and none of them could help me. 2 of them told me they are scheduling me a call ba
Question
mtsfla Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and servic
Upload speed won't hold and packet loss - Xfinity assistant confirmed the street side network issue and packet loss.
We've been having an upload speed / packet loss issues for the past 9 days now. We've swapped modems, had two techs out, one line crew (this morning - which said the issue was fixed) and we're still having issues. I have a third tech coming tomorrow at 5pm, but we need the line crew to come out. I c
Question
No, I have not been able to speak to the now internet customer service directly. The technician gave me the prepaid number to call, but when I call the prepaid number, it is a recording that sends me back to the online chat where no one could help me
Xfinity Now Wifi will not activate
I got my xfinity now router in the mail yesterday. I have been trying to activate it on the app and it keeps telling me there is an error and that I need to chat with an agent. I spoke with 3 agents on the online chat and none of them could help me. 2 of them told me they are scheduling me a call ba
Question
Yes I would like to upgrade to this phone
Motorola Razr Fold 2026
Is the new Motorola Razr Fold 2026 compatible on the Xfinity Mobile network or do I need to move carriers to have this phone? Is it compatible on the Verizon network.
Question
Just wanted to post an update for anyone experiencing similar problems with Pixelation. Xfinity had to replace the line running from the street to my house, then they also replaced the Modem to an X8 box, since they are going away from traditional ca
TV pixelating after Xfinity does line work (underground utility lines) in my community
My TV (it's actually both TV) are pixelating when I watch any programs, live TV and reruns on any networks, the only thing not pixelating is watching on-demand or apps thru the X1 box, help! I have restarted my box by unplugging the cable box, I have unplugged the cable line, Xfinity has done a rest
Question
Hello user_2Xfinity, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I am happy to assist you. Please send us a direct message with your full name and complete service address to "Xfinity Sup
XfinityJeffB
commented
12 hours ago
to the conversation:
0
0
Xfinity Hotspot won't turn off
The following is copied from a user who had the same issue that I am now having, however the post is now closed and it is unclear how it was resolved. I have fiber internet, so one of Xfinity's boxes is required to authenticate with the ONT. Removing the XB7 from my network completely is not an opti
Question