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Thank you for sharing the steps you have taken, and the result. Temporary fixes may not work as permanently as we would like, but they help until a more permanent one can be found. All helpful steps are welcome here, and your post is appreciated. Aft
Outlook and xfinitytyahoo email delays
I use desktop outlook. Ever since xfinity switched to yahoo, I have times when everything works fine (send & receives) . But every so often I won't receive new emails for hours (or days). Even if I press send/receive. Sending works fine, receiving doesn't. I get no errors, and if I use yahoo's web m
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wifi
i would like to get an extension until Tuesday morning because i’m currently in college and i have to finish my assignments by tomorrow evening.
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Your Home Network
Run while you can, as you are most likely have seen comcast is slowly rolling to yahoo, you end up with dating ads that you cannot get rid of, I would suggest AOL or someone not affiliated with comcast,
cancel my account
Hi, my two-year promotional rate has expired, and my monthly bill has increased to $115.54. That’s too expensive for me, and I’m considering switching to another internet provider. I’ve been a customer for two years, and I’d prefer to stay with Xfinity if you can offer me a better rate. Could you ch
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Wanting a discount
I wanted to find out if I could get a refund for the outage that I had most of the day. Yesterday, this happened a couple of months ago, and I never asked, I feel I deserve to have some money taken off of my bill for the inconvenience
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Customer Service
user_qvuipz Thank you for letting us know you are having issues with your WIFI password and logging in. It is not normal for us to send passwords for our customers WIFI networks via email. We have lots of ways to view your WIFI password the easiest w
Unable to identify you as current resident
I am unable to access wifi for apartment... the password given to me from xfinity via email doesnt work and in the app when i try to view details it says unable to identify you as a resident
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Update on this joke
This has been the most uphill battle with Xfinity NOW. I canceled my services two months ago, got the confirmation email and was on my way. For 2 months I have been billed for services I was never receiving, not only that- when I was trying to set up services initially they sent a broken router, a w
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Customer Service
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page. To send a "Direct Message" to Xfinity Support: &n
No fiber xfinity says there is
Just renovated a home and have no fiber inside the home. My understanding is they need to run it but won’t do it unless I pay $100. Tho seems ridiculous, how can I run it myself.
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Yes. Having issues with getting fiber run to and in the house.
No fiber xfinity says there is
Just renovated a home and have no fiber inside the home. My understanding is they need to run it but won’t do it unless I pay $100. Tho seems ridiculous, how can I run it myself.
Question
cancel my account
Hi, my two-year promotional rate has expired, and my monthly bill has increased to $115.54. That’s too expensive for me, and I’m considering switching to another internet provider. I’ve been a customer for two years, and I’d prefer to stay with Xfinity if you can offer me a better rate. Could you ch
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Your Home Network
user_ar4p98 - Hello there, and welcome to the Xfinity Forums! The most effective way to get interruption updates for your area and information about your service is to visit the status center or use the Xfinity app. Estimated times of resolution when
INTERNET OUTAGE
Hey Ive been in an internet outage for the last 48 hours. the app keeps on updating saying that there are repairs in progress, just wanted further accurate information as to when the issue will be resolved.
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Update: I wanted to add a quick update since I've now had a few people review the account. On the service side, things are moving in the right direction. A technician has been scheduled to come out and replace/check the equipment and look at the serv
23+ year customer having equipment issues and trying to figure out our current pricing options
We've been Xfinity customers for 23+ years, and I'm hoping someone here can help me figure out the best way to handle a couple things that have come up. We've been having some TV/service issues for a while now. I finally contacted Xfinity chat about the problems, and after troubleshooting, the chat
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No I need to find my PUK number on my phone. Please help me locate it
My puk code to reset my phone
I put in the wrong pin number several times and now it locked my carrier service account what is my PUK NUMBER
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Where is my PUK number?
My puk code to reset my phone
I put in the wrong pin number several times and now it locked my carrier service account what is my PUK NUMBER
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They don’t seem to be fixing anything or updating us. That may be a good idea.
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Good afternoon user_5jbnqb. If you would like our team to assist you, I would be happy to help. Please let me know if you need assistance.
No fiber xfinity says there is
Just renovated a home and have no fiber inside the home. My understanding is they need to run it but won’t do it unless I pay $100. Tho seems ridiculous, how can I run it myself.
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E-mail for new contract
Still waiting on e-mail for new plan for service before I commit. Have been waiting
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Plan
Thank you for reaching out and outlining everything so clearly @user_oqvljg. I hear you loud and clear, and I want to get this fully reviewed for you. Getting conflicting stories from chat support only adds to the frustration. If you could send our
XfinityQuemekia
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Deceptive billing for “free reward watch”
Hello, I am seeking assistance from an Official Xfinity Employee to review a billing situation and account escalation regarding an accelerated hardware charge on my upcoming bill. In July 2025, I was offered an Apple Watch by an Xfinity Mobile representative. The representative stated to me verbatim
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