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The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xumo streaming box arrived without ordering it
" I have been an Xfinity internet and cable customer for several years. I did not order a Xumo Stream Box, but one was shipped to my home. I want to know why it was sent, whether it has been added to my account, and whether I will incur any activation, equipment rental, or monthly charges. I did not
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Lost Favorite channel view this version is totally useless
New Xfinity stream app is terrible
Best fix for this release of app would be to go back to old release. This release has way less functionality and is not user friendly. Was this changed by programmers who do not use the application. It is useless and I pay all this money for TV, internet, and app.
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Good afternoon @user_m4wvcl Thank you for reaching out to us here on Xfinity Forums regarding your trade-in credit concern. I completely understand your concern, especially since you were not expecting the plan change to affect the promotional credi
Requesting escalation to Xfinity Mobile Executive Customer Relations
Requesting escalation to Xfinity Mobile Executive Customer Relations. A trade-in promotion credit was removed from my account after a plan change in my first month of service, and chat support told me the decision is final. I have the chat transcript and believe the removal contradicts Xfinity's own
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New Wifi Gateway, calls not received, possibly gated to old modem.
Since I installed new Xfinity Wifi Gateway on 10/18, all Xfinity Voice calls are going straight to voicemail and I have no dial tone. I was told calls are going to the old modem I turned in that day, and the new modem needs to be registered or something to route calls there. How to get that done?
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Home Phone Service & Equipment
Your new “upgraded” streaming app is a disaster. Please listen to your customers and correct the deficiencies or restore previous version *IMMEDIATELY*.
New Updated Xfinity Streaming App 11/2026
Can Xfinity go back to the old Xfinity Streaming app that was updated 11/2026? The new app is missing so many conveniences & very clunky to use, I hate it!!
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Hello, user_zigwmg! Thank you for choosing Xfinity and reaching out to us here for help with your plan change. You've reached the right place. We'll ask a few questions to gain a better understanding of your service needs and find the 1 Gigabit Inter
I have an Internet + TV bundle but I don't use the tv
I have an Internet + TV bundle but I don't use the TV portion at all—I don't even have a cable box. I use Hulu Live for my channels. I want to completely remove the TV tier and move to a standalone 1 Gig internet plan using my current modem.
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Concur. Also, only being able to see 4 channels on the guide t one time is ridiculous. What is it this version was trying to fix as what we had before worked fine.
Update Stream App on TV is missing filters!
Super frustrating that in the new UX on Stream App all filters have been lost, in addition to that Favorites have also been lost. Overall the updated UX that was pushed out last few days is overwhelming negative. We need filters and favorites back on the App.
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The concern is not "Channels and Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I have an Internet + TV bundle but I don't use the tv
I have an Internet + TV bundle but I don't use the TV portion at all—I don't even have a cable box. I use Hulu Live for my channels. I want to completely remove the TV tier and move to a standalone 1 Gig internet plan using my current modem.
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Also no scheduled recordings. And no Smart Fast forward through commercials!!!!!!!
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Good afternoon @ezpzdude. Did the channel switch games over or was the Niner's game on the whole time?
Recordings not working
Recorded several football game recorded today, none yesterday. On a daily basis when we go to recording, they are often not shown. We then have to go to “scheduled “, and usually that’s where we will find it. The ball games are not there either and just didn’t record. Please help!
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New Xfinity Mobile app
Why did you get rid of favorites now your app really sucks. I can’t get back to stuff. I was watching very fast
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Customer Service
user_vom5es I can definitely understand why you’d miss the Favorite Channels option, especially if you already had your preferred channels set up to avoid scrolling through the full guide. With the new Xfinity Stream TV experience, the option t
request to speak to a manager
after speaking to 3 customer service representatives, none of whom could help with a bill that is over charged, I requested to speak to a manager . The customer service rep just puts me on hold indefinitely. after 15 minutes per my cell phone log, they just never come back. I need to speak to a mana
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Concern moved here to the Xfinity App help section for assistance.
New Xfinity App
This new app is horrific! [Edited: "Profanity"]! I don’t want to see all channels. I want to see just HD. Where is the record button? If I’m out and about and want to record, how do I do that now? It’s like a second grader made this app.
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Greetings, @caph12! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these issues that were happening with MeTV. You have definitely come to the right pl
Why Can't I get MeTV (channel 17) in Atlanta area today (11/09/2026)
MeTV (channel 17) is not available today (11/09/2026) in the Atlanta area. I get all other channels fine, just not MeTV. This is happening with all 3 cable boxes. I have tried unplugging and re-plugging the cable box, but it does not fix the problem. Screen just is black, with the 3 dots on the bott
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I want to hear from Xfinity and what are they going to do about the Streaming Reimagined mess!
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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AAkBe, thank you for reaching out to us through the Xfinity Forums. You have come to the right place. Please send us a DM with your name and address. Here are the detailed steps to direct message us:1. Click "Sign In" if necessary.2. Click
Xfinity Mobile: Unauthorized duplicate line, missing $930 trade-in promo, and $99.07 bill estimate ( Expected $7.49/mo)
I need urgent help from the Xfinity Corporate / Digital Care Team to resolve three agent-created errors on my Xfinity Mobile account before my billing cycle closes on Nov 20. I spoke with an executive escalation representative on 10/30 who promised to resolve this, but I have not received a follow-u
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user_1fq871Our team can help you with the modification to your account. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "
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I need to cancel my nba league pass
I want to cancel my nba league pass
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