Xfinity Community Forum

email address book -unwanted additions

My xfinity email address book automatically adds anyone that I send an email to. I do not want this. I only want contacts that I specifically add to the address book. How do I stop this automatic addition?

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Email

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Thank you for reaching out here about that email issue. For that type of error message and issue @Again was correct, the security team would be the best option to get that resolved.

XfinityJohnG

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4 hours ago

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I can't login to my Comcast email acct

I've been unable to login to my acct for months. There is a triangle with an exclamation mark inside. Hovering on that triangle returns "There is a problem with this account. Click for more information. When clicked it takes me to the account page which says "There was a communication problem while

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@Again no my info contact in xfinity was my gmail address...few months ago xfinity asked to check my comcast.net emails thru yahoo

user_97ffdf

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4 hours ago

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Enter credentials for my comcast.net with sync options and incoming server settings

I keep getting enter credentials for my comcast.net email address thru my Gmail and when i click next there 8s problem with account setup that username & password is incorrect...I don't know what else to do and it keeps coming up on my android

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@user_97ffdf My contact info in comcast account is my gmail address, few months ago my comcast.net asked me to go to yahoo to check my comcast emails Have you migrated your @comcast.net email account to Yahoo! Mail. Have you tried going there to

Again

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4 hours ago

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Enter credentials for my comcast.net with sync options and incoming server settings

I keep getting enter credentials for my comcast.net email address thru my Gmail and when i click next there 8s problem with account setup that username & password is incorrect...I don't know what else to do and it keeps coming up on my android

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@user_35ngjz Keep going to Yahoo...want xfinity! It sounds as though at some point you migrated your @comcast.net email to Yahoo! Mail, as that transition is ongoing right now. You'll need to go to https://login.yahoo.com or https://mail.yahoo.c

Again

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4 hours ago

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why can't I get my email on xfinity?

Keep going to Yahoo...want xfinity!

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My contact info in comcast account is my gmail address, few months ago my comcast.net asked me to go to yahoo to check my comcast emails

user_97ffdf

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4 hours ago

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Enter credentials for my comcast.net with sync options and incoming server settings

I keep getting enter credentials for my comcast.net email address thru my Gmail and when i click next there 8s problem with account setup that username & password is incorrect...I don't know what else to do and it keeps coming up on my android

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user_9imtev Thank you for stopping in about the issues with your RCS messaging. We are aware, and it is an issue with Google, as you mentioned; they are working on a patch to correct the issue. If you have any issues not related to RCS messaging, let

XfinityAmandaB

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4 hours ago

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RCS

I have had RCS turning itself off and on for weeks now. I just gave up and toggled RCS off. It has been incredibly frustrating! Google needs to get it's act together!

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Cannot clear shopping cart

I called support to find out why my bill was astronomical and clear the shopping cart of very expensive items. I didn’t put the items in the cart. I’ve tried clearing cache, restarting the app-all the recommended things nothing works. It seems like such a simple thing! Why is it so hard to do this?

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Xfinity App

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I have CR279906247 open and all I have been told is to reboot modem and that a technician will be coming to fix the issue. I pray that turns out to be a productive time. Because thus far I have been more frustrated than satisfied with support.

EdgarN

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4 hours ago

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TV go Channels only

I saw this post: https://forums.xfinity.com/conversations/xfinity-stream-website/xfinity-stream-app-not-showing-livetv-channels-only-tv-go-channels/69381daa8f5b6e1c4ac24474 . Since October 13, my Xfinity Stream app has suddenly stopped showing my subscribed live-TV channels and now displays only TV

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@user_97ffdf I keep getting enter credentials for my comcast.net email address thru my Gmail and when i click next there 8s problem with account setup that username & password is incorrect...I don't know what else to do and it keeps coming up o

Again

commented

4 hours ago

to the conversation:

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Enter credentials for my comcast.net with sync options and incoming server settings

I keep getting enter credentials for my comcast.net email address thru my Gmail and when i click next there 8s problem with account setup that username & password is incorrect...I don't know what else to do and it keeps coming up on my android

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@user_ohj3bl @user_rxkpdx I have the same problem Can you please start a new thread giving more details, leaving out any personal identifying information. This is a five month old thread which needs to be closed. Thanks! We really do w

Again

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4 hours ago

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Can't Send Email: Policy Violation?

I'm sending emails from my desktop computer on the Xfinity Connect web site. I don't have any mobile devices, just a landline phone and a desktop computer. I don't have issues receiving emails, and I'm able to sign in to my Xfinity account without any problems. I'm not sure why I get this on the Xfi

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Recent login activity. How do I see the last 30 days? It is only showing today's login.

My email was compromised and I had unauthorized activity on Walmart.com and noticed that they had sent a passcode to my email. I am assuming they were able to log into my email on 10/10/2026 to get the passcode. I went to my Xfinity account and although it says it will show the last 30 days of login

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Email

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Internet-only plan promotion just ended, bill will now increase. Looking for a new Loyalty Offer

My 1GB internet promotion recently ended and my bill will now increase from $70 to $100/month. The new online plans listed in my account did not offer a promotion for my current internet speed. Having been a long term member for over 30 years, I would prefer to stay with Xfinity. Please review my ac

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Billing

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Enter credentials for my comcast.net with sync options and incoming server settings

I keep getting enter credentials for my comcast.net email address thru my Gmail and when i click next there 8s problem with account setup that username & password is incorrect...I don't know what else to do and it keeps coming up on my android

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Email

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Call back

I have a call back scheduled right now and comcast has not called

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Customer Service

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Today is the 3rd scheduled appointment that I had with xfinity for a tech to remove the temporary wiring from my house. No one showed up and no one notified me of the cancelation. I called Xfinity and I spoke to Jel and he obviously didn't know anyth

user_hy9pkg

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4 hours ago

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Exterior wire cleanup pickup

I had xfinity internet service installed on July 29, 2026. On Aug 7, 2026, a tech came out and buried the permanent wire from the pole to my house. On Sept 18, a tech was suppose come back to remove and cleanup/pickup the above ground wiring. It is over 200ft of wiring that is still connected to my

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Pay my bill

Need to pay my bill Oct 24

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Your Home Network

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@user_l95zxn I started a DM with them and they fixed for me. I know have access back. They emailed me the following: Perfect, thank you so much for sharing those details with us @user_rzn9n7! I would be more than happy to further troubleshoot with

user_rzn9n7

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5 hours ago

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Peacock Premium Access Issue

Hello, I'm trying to use my Peacock Premium access (Platinum) but it's giving me the run around. The email on my account matches the one I used to sign up and access Peacock Premium for the past year but now it's no longer working and I'm unable to access content. I've seen some other people suggest

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All day of no internet and now heading into the night

To have an outage go on this long is UNACCEPTABLE. YOOU ARE PUTTING MY WORK GROM HOME JOB IN JEOPARDY!!!!! I feel betrayed by you. We will start looking at other providers- I can’t have you turn my life upside down!!

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Your Home Network

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Military Verification

I need this issue escalated beyond the repeated instruction to wait. My military status was verified at the beginning of my service, and I have been waiting four months for the Diamond membership benefits associated with that verification. My account is still showing Platinum. For the past three day

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Customer Service

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