Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (520K)
The verification for your eligibility based on your school and courses is done through SheerID, so we unfortunately don't have a list of eligible schools. Did you also try going through the process using a school issued email address?Another possible
Switch to student plan
Hi, I'm a graduate student and my bill is more than doubling this month from $30 to $74, so I would like to switch to one of the student discount plans since I can't afford to pay $74 while I'm still in school. Is there a way for me to switch? If not, I'll have to cancel service and figure something
Question
Extend my payment arrangement for friday sept 11 please
hi I have a request please. I would like someone to take a look to see if anyway possible my payment arrangement can be changed from today until Friday, which is September the 11th, I’ve had a death in the family and I’m actually out of town. I’ve missed work this week however I do get a check. They
Question
•
Billing
Poor customer service
Internet issue for 28 days you offer no customer support
Question
•
Customer Service
Can I go back to my old inbox format
My email looks completely different and I hate it! It now says OX instead of Xfinity, and I wasn't warned it was about to get weird, just in the last few hours!
Question
•
I cleared my cache and cookies and re-verified, but I'm still redirected to the non-student pricing once I input my address and log into my account. There's no error page, though. Is there a way to check which schools are eligible for which offers?
Switch to student plan
Hi, I'm a graduate student and my bill is more than doubling this month from $30 to $74, so I would like to switch to one of the student discount plans since I can't afford to pay $74 while I'm still in school. Is there a way for me to switch? If not, I'll have to cancel service and figure something
Question
Thank you for pointing that out @yoregano. If you're seeing a message encouraging you to enroll in paperless billing and automatic payments to receive a discount, I can understand why you would expect that discount to apply to your services. Your f
$10 monthly credit for autopay
I signed up for Xfinity about 2 months ago. At that time I was promised a price reduction from $70 to $60 when I signed up for autopay. My first 2 months billing is still at $70.I am enrolled for autopay. When will this take effect ? I should be credited for $10 X 2 months so far. Regards, John [Edi
Question
Hey @user_tmaj9y. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to address any and all Xfinity account concerns. Please send a direct message by clicking the chat icon in the upper right corner
Cancellation
Hi, I have permanently moved overseas to Italy and need to cancel my Xfinity residential service. I have been unable to reach customer service by phone and cannot reliably receive a U.S. callback. Please help me disconnect the account.
Question
user_xnw8ic Thank you for reaching out for help with your email. If you have turned offer the forwarding options and are still having the issue have you removed the email account and set it back up?
outgoing mail servers not working
I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro
Question
Cancellation
Hi, I have permanently moved overseas to Italy and need to cancel my Xfinity residential service. I have been unable to reach customer service by phone and cannot reliably receive a U.S. callback. Please help me disconnect the account.
Question
•
Sign-In and Account Management
user_1v9kf5 We aren't able to discuss personal account information in a public forum, so I apologize for the inconvenience. I've reached out to our moderators for assistance and am currently looking into why this isn't working. I'll keep you updated
Video/audio out of sync for ALL recorded programs
When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??
Question
Hey @user_aa388z, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your feedback and experience. We can certainly help process any Xfinity account request that you may need performed. You ca
Deflect deflect deflect
Many users request a live agent by the phone and your responses are to deflect. What is a LIVE AGENT PHONE NUMBER?
Question
@user_hcu276 Do you still see a service interruption from the Xfinity app by any chance or no? I just want to make sure.
NOW CLOUD DVR NOT WORKING
We had a recent tornado and outage for 1 week. Now my NOW CLOUD dvr not working. Tried restarting gateway, several times. Im still paying for a service im not getting. The AI ASSISTANT for xfininity is the worst I have encountered. Can't get a real person or any help, very frustrated.
Question
Hello user_eo5t8u, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to assist you. To review plans available to you, I will need some account information best kept private. Please send us a
Promotional rate expired - looking for existing-customer pricing
Hi, my 24-month promotional discounts expired on June 1, and my Internet bill increased from about $50 to approximately $109.82 per month. I’d prefer to stay with Xfinity and would appreciate help reviewing any current promotional, loyalty, or other pricing options available for my existing account,
Question
Their AI assistant is the worst I've encountered. I can't even get a real person, not that it would help. So frustrating to not get a service paid for. Maybe a class action lawsuit could get it resolved.
NOW CLOUD DVR NOT WORKING
We had a recent tornado and outage for 1 week. Now my NOW CLOUD dvr not working. Tried restarting gateway, several times. Im still paying for a service im not getting. The AI ASSISTANT for xfininity is the worst I have encountered. Can't get a real person or any help, very frustrated.
Question
Can I just give you my name and service address? I can't get the direct message to work!
Video/audio out of sync for ALL recorded programs
When watching any recorded program the audio and video go out of sync. It happens on ALL programs we have recorded. None of the suggested fixes seem to work. ??
Question
@XfinityBillie i sent the msg just waiting on a response
Billing concerns
On 8/15 i changed my internet plan to lower it and was advised it would prorated. I received a bill for over $200 and was told there was an outstanding balance of $31. I made a payment on 9/7 for the $31 and there is still an outstanding balance of $171 which i understand one month was not paid of $
Question
Thank you for the prompt response. I'm glad I asked. But there should be a disclaimer that clearly mentions that Internet Essentials does not qualify for this discount. When I log in to my account page, the offer to add paperless billing and autopay
$10 monthly credit for autopay
I signed up for Xfinity about 2 months ago. At that time I was promised a price reduction from $70 to $60 when I signed up for autopay. My first 2 months billing is still at $70.I am enrolled for autopay. When will this take effect ? I should be credited for $10 X 2 months so far. Regards, John [Edi
Question
Promotional rate expired - looking for existing-customer pricing
Hi, my 24-month promotional discounts expired on June 1, and my Internet bill increased from about $50 to approximately $109.82 per month. I’d prefer to stay with Xfinity and would appreciate help reviewing any current promotional, loyalty, or other pricing options available for my existing account,
Question
•
Billing
If you are an "Official Xfinity Employee" why not answer the question? I, too, want a number to call to discuss removing my TV plan
Deflect deflect deflect
Many users request a live agent by the phone and your responses are to deflect. What is a LIVE AGENT PHONE NUMBER?
Question
The screen is saying no signal? "No Signal" is generated by the TV set. Either the HDMI cable is not connected, or the TV's input is not set to the Input the cable box is connected to, or the box is not operating due to no power or because it has fa
BruceW
commented
10 hours ago
to the conversation:
0
0
Tv
The screen is saying no signal?
Question