Xfinity Community Forum

Internet services are dropped to 20 MBPS with services are very limited for internet only. Here is a quick article to look over for a better understanding of seasonal holds. https://www.xfinity.com/seasonal#!/

XfinityDuron

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4 hours ago

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Despite having seasonal pause, do I still get basic internet

My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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Pestering phone calls

I get repeated late afternoon phone calls about a survey. STOP BOTHERING ME.^

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TN

My email address is being rejected when I try to log in. ???

trent5849comcast.net

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4 hours ago

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Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

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@user_yt3wnu Buen día, aun tiene problemas con el servicio? ¿Ya activo su cuenta de NOW? Puede revisar su cuenta en el portal https://www.xfinity.com/now solo haga clic iniciar sesión en la parte derecha superior de la p&

XfinityEva

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4 hours ago

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Sin conexión a internet

No tengo Internet desde que me cambiaron a NOW

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Good evening @user_qhd36v, and thank you for reaching out on our Community Forums-we appreciate it! To make sure I fully understand your request, are you looking to transfer one of the mobile lines to a separate account so that each of you ca

XfinityAlyssaA

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4 hours ago

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Account Number and how to split the billing on the two cell phones on the account

My wife and I each have a cell phone in our one xFinity account. We now wish to split the one monthly cost into two parts, one for each of us. Plus there is an additional billing address needed. Please guide me on how to do all of my request.

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@user_yogwih You can check out our current online promotions through our plan builder. There are times when we have online-exclusive offers that can only be access through that system. Our team can also cover options with you as well. If you could pl

XfinityBradM

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4 hours ago

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lower my bill.

I saw that Mint has a deal for $40 and would like to lower my bill. I would like to

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Howdy user_ms3t2h! Sorry to hear about the trouble you're having with the Xfinity app, but I appreciate you stropping by, and you're in the right place for help with your internet issues 👍 Can you start by letting me know how long your internet has

XfinitySeth

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4 hours ago

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Home internet offline

I've tried troubleshooting with the xfinity assistant multiple times. It keeps telling me I need to set up and appointment but the appointment never goes through. It just says "try again something went wrong".

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Hello @user_o6pkyl thank you for taking the time to reach out on our community forum! We are here and available to help! Can I ask what you would like assistance with?

XfinityAbby

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4 hours ago

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how do i speak to a customer service representative?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

4 hours ago

to the conversation:

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U

Home internet offline

I've tried troubleshooting with the xfinity assistant multiple times. It keeps telling me I need to set up and appointment but the appointment never goes through. It just says "try again something went wrong".

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Good afternoon, and happy Monday @user_vslxfo! Thank you for reaching out on our Community Forums regarding your internet and password concerns-we appreciate it. I see that @EG shared a couple of great self-help articles. Have you had a chanc

XfinityAlyssaA

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4 hours ago

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Password not working

Hi I am having issues with my internet and the password I use is not working

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U

Green wire from crawl to Internet Box on House

When weed eating the green wire from what looks like the crawl into the Internet box attached to the house got disconnected. What needs to happen? Thank you

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Customer Service

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Ongoing Billing Error: Stuck in "Manual Monthly Credit" Loop for Promotional Samsung A36 Phones

Hello, I am looking for an Executive Support or Corporate Resolution agent to help permanently resolve a persistent billing issue with my mobile account. The Situation: Following a promotional email last year, I renewed my commitment on a phone call with an Xfinity representative for two free Samsun

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Plan

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Hi @user_zukmmk and thank you for posting your concern on our Xfinity Community forums. I’m really sorry you’re dealing with that, especially when you believe your account is in good standing. I know how frustrating those messages can be.

XfinityCliff

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5 hours ago

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RE: Wrongful Collection Notices from Credence Resource Management

I also have been receiving these messages. A letter in the mail and now text messages. Can an employee from Xfinity contact me directly please as my account is in good standing and do not want unsolicited spam from this vendor.

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U

RE: Wrongful Collection Notices from Credence Resource Management

I also have been receiving these messages. A letter in the mail and now text messages. Can an employee from Xfinity contact me directly please as my account is in good standing and do not want unsolicited spam from this vendor.

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Customer Service

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Concern moved here to the Customer Service help section.

EG

commented

5 hours ago

to the conversation:

0

U

Despite having seasonal pause, do I still get basic internet

My AV is connected to my internet, so does this not work if I have a seasonal hold on my account?

Question

user_ujr1p8, thank you for reaching out. I hope you are doing great today, besides your current issues accessing email. I see you have two accounts, and you are running into trouble accessing the email on one of them. I'm sorry to hear that, but we c

XfinityVianney

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5 hours ago

to the conversation:

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Second Comcast account for my husband can no longer be accessed

Can't access my husbands email

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U

how do i speak to a customer service representative?

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Customer Service

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Downloads from xfinity stream app

I am trying to download movies on the xfinity stream app so that I can watch them on the airplane. They disappear after and in not able to watch them. I have tried signing out of the app deleting the app and reinstalling it. Nothing has helped. This has always worked in the past but the last couple

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Xfinity Stream App

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

5 hours ago

to the conversation:

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U

New Address Listed as a Business

Hi! The address I’m moving to is listed as a business, despite being one residential unit in a building where everyone else is able to connect as a resident. How do I get this fixed?

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U

I also have been receiving these messages. A letter in the mail and now text messages. Can an employee from Xfinity contact me directly please as my account is in good standing and do not want unsolicited spam from this vendor.

user_zukmmk

commented

5 hours ago

to the conversation:

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Urgent: Wrongful Collection Notices from Credence Resource Management

Dear Xfinity Customer Support, I am writing to report that I have been receiving collection notices from Credence Resource Management regarding my Xfinity account. I believe these notices are incorrect, as I have already addressed my account concerns with Xfinity. This is the recent message received

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