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Good morning, @user_ih1edg. I apologize for the frustration. Our team is happy to assist. Would you mind trying to resubmit the credit request and letting us know if it is approved?
Credit Limit
I just had my 2nd outage in 1 week. When attempting to get a credit for the 2nd I received an error stating I had already “exceeded the maximum amount of credits”. It seems crazy that the worse my service gets, the less of a refund I receive. Xfinity Customer Service needs to make this right.
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Hello user_owsndh! Thank you for being with Xfintiy and for taking the time to share your recent experience you had with our peers Claire, Adam and other teammates. I'm sorry that the experience went so poorly and caused this much distress. I know ho
complaint
To Whom It May Concern, I am writing to formally file a complaint regarding my recent experience with Xfinity/Comcast, which involved billing confusion, unexpected service disconnection, and extremely poor customer service. On May 18th, my services were disconnected. I contacted Xfinity and made a p
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@user_yt2oj4 once you delete it you will not be able to download it again. This is from experience.
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Hey @user_vgtl66 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the streaming services. I would be more than happy to offer my assistance looki
agent
I'm trying to activate my streaming service and keep getting this message "Something unexpected happened". I've tried multiple days both on my laptop and from my phone with ni success.
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Customer service
I have been trying to get an issue resolved for more than six months. In the summer of 2025 I canceled my Xfinity account because of ongoing customer service problems. I switched to T-Mobile, and after a few months, found that their service was inferior, so I decided to return to Xfinity. The salesm
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Customer Service
Friday, June 5, 2026. Have you had any resolution with your unburied cable? Mine was fixed after more than 60 days of almost daily commenting on the situation. Customer service may say they are working on the problem, but they cannot order con
Bury cable line
Hello. I had a temporary cable line put up on my condo back in January and was told that it would be buried in April and if not, that I should reach back to have it done in May. I need this done asap because I have my hoa complaining about the hanging wire.
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Hi there, @user_tc3ttg. Thanks for reaching out to us here on the Community Forums. Sorry to hear you're having trouble. We would be more than happy to assist. To get started, what error message are you seeing when you try to log in?
Internet Consistently Down [Edited]
[Edited: "Inflammatory"] corp wants more but can't even allow me to log in because their app an internet is consistently down. They're More consistent at that than their Internet as a whole. Also we don't get discounts for them being down for up to a day at times over just "maintenance" [Edited: "In
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Issue w/Mobile Device Upgrade
I've been a customer (internet &mobile) for 10+ years. I would like to upgrade my device on a payment plan. I've been on payment plans for my devices several times in the past, all devices have are paid off. My credit is ok, and hasn't changed much since I signed up with Xfinity 10 years ago. I also
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Billing
Paying Bill for Phone I Don't Have [Edited]
I have ordered a phone my package has not made it to me I have been calling Xfinity for days none of their agents are able to assist with anything I had to call FedEx and put in my own case finally received call from the FedEx facility they don’t even have my order they asked me what it was like isn
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Customer Service
I did recently enter the sweepstakes. I noticed the difference int he email address, that is why I am asking. The email is asking to make a selection within 48 hours if I accept the price. What is interesting, is the fact that the email is using the
Is support@xfinityrewardswinners.com officially associated with Xfinity or Comcast?
I received an email congratulating of a membership sweepstakes win. it came from Is support@xfinityrewardswinners.com. Is the address officially associated with Xfinity or Comcast?
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user_g1yzxs Please DM us if you need assistance.
Cable Installation
I bought a new house, went to install my gateway yesterday and found there is not a cable connection inside the house. I need someone to come run a cable.
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I have tried to call and keep getting hung up on since I don’t want to talk to the virtual assistant. I tried the virtual assistant and it doesn’t help. Keeps trying to check/fit the connection but there is not one.
Cable Installation
I bought a new house, went to install my gateway yesterday and found there is not a cable connection inside the house. I need someone to come run a cable.
Question
I have had this problem, too. It would come and go for the past week or so, but now the DVR shows no longer show up in the Last Watched queue. The same thing is also happening with streaming programs. I have restarted the router, did a r
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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user_g1yzxs Hello! Thank you for reaching out to us here on our Community Forum. Is your home still being built, or is it completed? It is true that if our services have not existed in the home previously, you are required to have a Pro Installation
Cable Installation
I bought a new house, went to install my gateway yesterday and found there is not a cable connection inside the house. I need someone to come run a cable.
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user_qjd7x3 It would be my pleasure to help out in any way. With the complaints being filed I'm sure you will be contacted as well by our corporate peers, but I can also start the process of have your interaction investigated with the agent and the s
Xfinity supervisor refused to file a complaint against Xfinity employee
I recently spoke to an Xfinity supervisor to file a complaint against an Xfinity agent who attempted to defraud me, promising me a low price for Xfinity home Internet service just to persuade me to sign the contract. Instead of documenting the complaint and generating an escalation ticket for the in
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Cable Installation
I bought a new house, went to install my gateway yesterday and found there is not a cable connection inside the house. I need someone to come run a cable.
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Customer Service
Yes, it looks like our devices will have to have the Android system later than 11. When I called they tried and still not able to redownload the app.
user_32grpb
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Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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