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@XfinityFrank​ could you help me get one shipped to me please?

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Hi, I would like to upgrade my modem

Hello, I would like to inquire about upgrading my modem. I am interested in learning more about the XB8 model. Thank you for your assistance.

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user_1105f7 Thank you for taking the time to reach out to us here on our Xfinity Forums. We would love the opportunity to take a look at the account and assist you with your billing concerns. Please send us a DM to Xfinity Support with your full name

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Billing

Once again, after a 25 plus year customer my bill increased - it seems the bundles/discounts only apply to new customers. On-line chat is virtually useless and very frustrating. I went to Xfinity store, talked with a very nice gentleman, he said the best he could do to lower cost a little was to cha

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I am sorry for how your experience has made you feel. I would be happy to review the account @user_jz395w Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on

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Charging Late Fees When You Have Auto Pay

As a 5 yrs customers, Xfinity is now pushing out customers, that pay On Time. I have been on the phone for a total of 3 hours, only to talk to 8 diff people in 5 different countries, to rude, disrespecting C.S. reps by talking over you, not letting you talk or ask questions, only to not have fixed t

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Same problem. Don't see the option for Peacock anywhere

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Looking to redeem the free peacock subscription for platinum members.

I saw that platinum members get a free Peacock subscription. I've checked the reward portal and reached out to the Xfinity assistant, but was unable to locate the option to redeem. Spoke to a live agent, and he kept telling me it was a promotion and it had expired, then proceeded to sell me 1 gig in

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Hello user_fwnbad! Thanks for taking the time to connect with us on our Xfinity Forums for help with your mobile. I'm sorry to read of the trouble you are having with receiving the notification for multifactor authentication. I know how aggravating i

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Support issue along with very inadequate customer service.

I have been having an issue with my line to where I get an, "Invalid US Number" error on multiple authentication sources. I am also unable to actually receive any kind of 2 factor authentication. This is very frustrating to deal with. On top of that, I sat on the phone for 42 minutes in-between hold

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Hello @haz10 This is a great question. Our team is here to help. I have a link with some helpful information about the yahoo email migration. https://www.xfinity.com/support/articles/yahoo-email-migration-overview There's a section for support. Who

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Confused about passwords to use when Comcast emails are "migrated" to Yahoo

I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid

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Gigabit Pro (x10) Service Availability in Chicago

I would like to install x10 at my Residence

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@user_h8f70e Thanks for reaching out to us we do apologize for any issues you are experiencing on trying to transfer your services to your new location. This link https://www.xfinity.com/learn/moving has great information on how you can set up the

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Starting to hate it here

I have never encountered so many darn issues, trying to get a service address changed. Your software is trash, the ai is trash. Ergonomically this is terrible

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Yeah, Fandango kept the funds from the 2 codes i entered. It would say I didn't have enough funds in my account, even though they both appeared in my wallet. So I didn't get to use them at all. Fandango never replied or responded and there's no phone

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Fandango at Home rewards code not working

Every time it's offered, I grab the Fandango at Home reward, and every time, that code fails despite following directions on how to redeem it. My friend also has the same problem. Are we being offered useless codes? I've even gone ahead and worked with Fandango's customer service with no luck. Anyon

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Trade in devices lost by Xfinity Mobile

I decided to trade in my devices back in late November to take advantage of the $1100 trade-in offer. I shipped the devices back Via the labels provided to me by Xfinity Mobile through the United States Postal Service. I was able to track that those devices were delivered on December 16. After a wee

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@user_rdlijs Thanks for reaching out to us we do apologize for any inconvenience you're having with your mobile line.  To get started please send us a direct message including your first and last name and complete service address   Here's

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Phone line

I was talking to you one of your colleagues. My name is { Edit personal information } but I was trying to switch my number to Xfinity. I just gave her everything every detail but where we were talking in the middle of any on somewhere I don't know get disconnected so I could not even have my number.

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Hello good evening, how are you? This is { edit personal information }. I was speaking one of your colleagues this this evening like an hour ago so I was switching my number to from T-Mobile to Xfinity but I did everything. I gave her all the PIN cod

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Phone line

I was talking to you one of your colleagues. My name is { Edit personal information } but I was trying to switch my number to Xfinity. I just gave her everything every detail but where we were talking in the middle of any on somewhere I don't know get disconnected so I could not even have my number.

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Hello user_xwnlgx. Thank you for reaching out to us on our Xfinity Forums. You are being so considerate for your new homeowners by transferring the account to them. I'm sorry that the account change option is not available easily online as the bereav

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Transfer account to new home owner

We have internet service, just installed today. We are selling the house next week and would like to transfer service to the new owner, since the equipment is here. The nearest store is 20 miles away and there is no way we can both go to a store location at the same time. It is taking about 2 months

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@dbankocpa Thanks for brining your rewards concerns to our attention. Our team is here to help. Can you tell us more about the error you're seeing when you try to redeem that offer?

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Fandango at Home rewards code not working

Every time it's offered, I grab the Fandango at Home reward, and every time, that code fails despite following directions on how to redeem it. My friend also has the same problem. Are we being offered useless codes? I've even gone ahead and worked with Fandango's customer service with no luck. Anyon

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@jdfjr13628 I understand the frustration at the lack of a resolution. Our team would love the opportunity to review the ticket and see what's happening and how we can help expedite a resolution. Please send us a DM to Xfinity Support with the directi

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Chronic Intermittent Outages, Multiple Failed Repairs, Contractor-Caused Outage — Seeking Executive Escalation

I’m posting here because after months of service problems, multiple technician visits, and contractor work, my issue remains unresolved and has now been formally escalated via an FCC complaint. Since summer 2025, my internet service has suffered from intermittent outages multiple times per day. The

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