Xfinity Community Forum

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All calls cannot go through...

user_lgmshu

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4 hours ago

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

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MY Debit card expired without me using it. I need a new one

googlephoto

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4 hours ago

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Refund Debit card expired without me using it.

Hi Xfinity Support Team, I recently discovered that the refund debit card issued to me has expired before I had the chance to use it. The card expired in October 2025. Could you please help me request a replacement card or reissue the refund in another form? I would really appreciate your assistance

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@user_008egn I appreciate the update that the reward has been redeemed, and based on the time frame of redemption the email should have been received. - Have you checked your spam/junk mail folder, communications end up there at times?Thank you for l

XfinityJustinC

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4 hours ago

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Peacock Premium Member Benefit Account not eligible for Peacock offer

Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"

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Update -- now now calls are going out or coming in. What's App can make calls out -- can Text. Can grab wife's location.

user_lgmshu

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4 hours ago

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U

Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

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Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your modem concerns. @user_vygsvd, some of our new internet packages comes with the modem rental included at no charge for you.

XfinityRoberto

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4 hours ago

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Gateway modem

I was told by an Xfinity employee that I could get an Xfinity gateway mod on for free. Is this true

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Hello user_7uvg58 thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums! We're so sorry to hear about the frustrations surrounding your cancellation of services, and would love to help in any way we can. &

XfinityAlfonso

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4 hours ago

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Canceling services

I've been trying to cancel my services for almost two months now, since I don't have Xfinity and do not live where their services are. No matter how many times I try, and they say they will, I still keep getting bills. I'm sick and tired of this! I have had many issues with this company! Never doinf

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Will you please JUST LET ME ADD A NEW PAYMENT METHOD. I don't understand why you make every thing so difficult.

user_zeba9e

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4 hours ago

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Adding New Payment Method

I recently changed contact information and I want to add a new bank account for payment , but I keep getting errors on both website and app. It says "You can't add a new payment method yet. We need to verify your contact information to keep your account secure. Make sure to add your phone number and

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Hello user_kgetzn, and thank you for reaching our to our team on our Forums. I am happy for the chance to work with you to look into the credit and refund that you have been expecting. We got your back and we are here to make this right. To get start

XfinityJorge

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4 hours ago

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Refund/ Credit Overpayment

Hello I hope this email makes it to the right department that can finally resolve this issue I have had for over a year now. I also hope you are having a great day. I am requesting someone contact me from the corporate level of Xfiniity mobile to address my complaint. My internet account # is [Edite

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Unbelievable bad service (and really expensive)

I just signed up with Xfinity. My first impression: of all the cable providers I have had, Xfinity is SO FAR AT THE BOTTOM OF THE LIST AND RATES A "C-" at best. I SHOULD MENTION THAT I AM IN MY MID 80s AND HAVE HAD CABLE TV IN NYC, CHICAGO, DC AND NORTHERN VA SINCE THE 1980s. It's really hard to bel

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Customer Service

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Manage Devices and Connections in Xfinity app and Intermittent disconnect issues

I live in a community that offers Xfinity and was told to download the app for the features, now I use to have Xfinity on my own and there use to be a section where you can manage the devices connected to the WiFi to check the status ,However since switching my account to this “community “ account I

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Xfinity App

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@user_jwgu9v - Happy to help however we can! I definitely understand your concern and desire to know more. Since your wife is already in India, here is the direct breakdown of how her Premium Unlimited plan works and why the stories you've heard some

XfinitySara

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4 hours ago

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Need clarity on international roaming for premium unlimited plan - worried from bad reviews

Hi team, my wife just landed in India and will be there two weeks. Her line is on Premium unlimited and my understanding is that international travel pass is already included in the plan, and the customer service chat representative also confirmed that but I am worried by looking at reviews from fol

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Canceling services

I've been trying to cancel my services for almost two months now, since I don't have Xfinity and do not live where their services are. No matter how many times I try, and they say they will, I still keep getting bills. I'm sick and tired of this! I have had many issues with this company! Never doinf

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Customer Service

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@user_8qusxs Our team can definitely take a look at the recent account activity and provide some insight and solutions if needed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

XfinityBradM

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4 hours ago

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Need help from Xfinity Support – internet‑only plan changed without clear approval

Hi, I’ve been a Comcast/Xfinity customer for over 10 years. My internet‑only plan was $50 per month. My recent bill increased to $75 per month. On my last call, the agent offered me new plans ($75/month higher speed with a phone line, and $55/month same speed for 1 year) and tried to add a phone lin

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One other step user_lgmshu would be to remove the SIM card(if the device has a physical SIM card) to refresh the network settings as well. Our Xfinity Mobile Device Support page can walk you though several of these troubleshooting steps suggested. &

XfinityAlfonso

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4 hours ago

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Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

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Gateway modem

I was told by an Xfinity employee that I could get an Xfinity gateway mod on for free. Is this true

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Sign-In and Account Management

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The offer redeemed but I didn't receive any email and it has been a couple days.When I try going to https://www.xfinity.com/activate-peacock while logged in with my Xfinity account I get this error"We're sorry, your account isn't eligible for this Pe

user_008egn

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4 hours ago

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Peacock Premium Member Benefit Account not eligible for Peacock offer

Hello I have a Peacock premium benefit I'd like to activate. I do not see any email in my account and when I click on https://www.xfinity.com/activate-peacock I see a message "We're sorry, your account isn't eligible for this Peacock offer"

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Thanks for reaching out regarding the change you'd like to make, @user_eo5aeb! We can definitely direct you with instructions for a name change, and we can also help if you run into any trouble. To update the legal name on your account, you have two

XfinitySara

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4 hours ago

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Name change

Need to change my last name

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Billing after changing plans

On February 4th I changed my Internet+TV plan which lowered my monthly bill. My current billing cycle is for February 6th- March 5th with my automatic payment due to come out on February 23rd. I can see on my account that my bill for March/April will be the new price, however the bill that is due Fe

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Billing

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Will attempt these suggestions.

user_lgmshu

replied

4 hours ago

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U

Losing patience and trust

Sometimes an automated help bot cannot think through the nuance of some issues and it takes you in circles. When all is fine and then you can't get a call through to your spouse, a number on the same account, the issue does not fall into ready made questions. Something else is going on. Might not be

Question

Hey there, @robertdmc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting to ensure that you have the best rate available for the services you enjoy within the home. We can certainly g

XfinityAdrienne

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4 hours ago

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Switching internet plan

Looking to switch to the 5yr/$50 gig internet plan. Need to contact support.

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