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Payment arrangement
My bill is past due I was on a payment arrangement but missed payments now my service is suspended. I absolutely cannot afford to pay to amount. I really need to get back on a payment arrangement. Is there anything anyone can do? If not I will have to go to another provider. I cannot afford this I n
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Billing
Disregard. I have arranged to have an Xfinity modem (gateway) shipped to me. Can you direct me to the manual and/or instructions for disabling the router and WiFi features? I only want to use the modem function.
Xfinity Says Replace My Nighthawk CM3000 Modem
Hello, A couple of days ago I had a technical support call with Xfinity regarding a streaming issue. During the call, they checked modem status and claimed that the modem was generating errors. They scheduled a tech visit to assess. Since I run my own CM3000 modem, the only thing the tech checked wa
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user_u8b5iu, Hi there! Thanks for reaching out. I’d be happy to help get that set up for you. Installing a coax wall outlet does require a technician visit, and we can absolutely assist with scheduling that. We are the right team of experts to
Coax Wall Installation
I need help scheduling an appointment to have a technician install a wall port for Coax line.
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I was verified long before they said this was a benefit and I was paying for premium. I canceled it bc i should be getting it for free, yet still NOTHING. Calling customer service is a joke.
Military perks
I received an email stating that I have been verified for the Military perks. How can I confirm they have been added to my account? From what I understand it includes Peacock Premium, free mobile line for 2 years instead of the 1 with my internet package, NOW TV for 1 year, and Diamond member status
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I have called, I have talked to representative and STILLLLLLLL I do not have military "perks" that I should have. I get "that's weird" and it never gets fixed.
Military perks
I received an email stating that I have been verified for the Military perks. How can I confirm they have been added to my account? From what I understand it includes Peacock Premium, free mobile line for 2 years instead of the 1 with my internet package, NOW TV for 1 year, and Diamond member status
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I followed your instructions and I have not received a response
Xfinity mobile is denying to to unlock my fully paid off phones
I have been with Xfinity Mobile since 2019, a valued member, as I've been referred to. Since May 14, 2026 I have been dealing with this carrier locked issue, I have five devices on my plan, 1 smartwatch, 1 iPad, and 3 phones, 2 of the phones were purchased at the same time, in March 2023, the other
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Hello again. We are following up as previously mentioned to check in with you and your service. Let us know if you need any additional assistance and hope your week has been great thus far!
Coda56 issues
I recently was having slow internet speeds due to having an older modem. I have just upgraded to the Hitron Coda56 about 5 days ago, and since “upgrading” my internet has gotten even slower. I’ve talked to countless agents on the chat with no solution. I just want my internet back up and running. So
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Hello @user_5rlylt and thanks for posting your concern on our Xfinity Community forums. I can definitely see how frustrating that would be, especially when it shows as claimed but isn’t appearing in your library. You took the time to rede
Reward movies claimed but not showing up
The movies I'm claiming on my Xfinity Rewards now going by membership Rewards are not showing up in my account at all not but are they are showing up in my claimed Rewards. Here's the name of the movies that I'm missing but I claimed them even told me enjoy my movie. 1) Sex and the City 2) Melissa M
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Thank you for reaching out here. Have you been able to capture any tracer route that we can share with the engineering team?
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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user_qu7s5k That is so wonderful to hear, I'm glad it's working again for you! Take care!
FETV missing in Baltimore
I was watching FETV and then it was gone. The entire channel number, 1095, was removed. When is it coming back.
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Mohammed07 - Hello, and thank you so much for joining us here on the Xfinity Forums! We truly appreciate the opportunity to help and want to make sure you’re able to get the very best experience from your Xfinity Internet.I understand how impor
Zoom/Teams unstable internet connection
Hi everyone, I’ve been having ongoing issues with my internet connection dropping intermittently, especially during Zoom and Microsoft Teams video calls. I take online classes and occasionally work from home, so this has been really frustrating. I recently upgraded my internet speed from 1000 Mbps t
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Good morning user_ksvjd8. Are you a Comcast or NBC Universal employee?
universal etds site locked out
when i went to redeem my free universal tickets it says i am locked out of the ETDS acount and need to call admin. When i called xfinity yesterday they told me it would be unlocked today and its not. Who is teh admin for teh ETDS universal site? Universal says it not them? I leave for florida tomorr
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I had to call in and the channel was restored. It was a comcast issue.
FETV missing in Baltimore
I was watching FETV and then it was gone. The entire channel number, 1095, was removed. When is it coming back.
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user_v3s36i Hi there! Thanks for your patience and for taking the time out of your day to contact us! We are here to help you and make sure you get the assistance you need to get any missing gift cards. To get started can you send out team a DM with
Did not receive gift for for Internet server $200
I was promise to receive a $200 gift card after completing 90 day of internet service. When I called customer service they have no idea about it and they do not have the promotion. Can you please look into this, I started my service in Jan 2026
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Coax Wall Installation
I need help scheduling an appointment to have a technician install a wall port for Coax line.
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user_3wsyoe Thank you so much for reaching out and sharing your feedback about what has been going on. I would be doing the same if I were in your shoes too. Please send us your full name and complete address via our DM. How to Send Us a Direct
Xfinity mobile is denying to to unlock my fully paid off phones
I have been with Xfinity Mobile since 2019, a valued member, as I've been referred to. Since May 14, 2026 I have been dealing with this carrier locked issue, I have five devices on my plan, 1 smartwatch, 1 iPad, and 3 phones, 2 of the phones were purchased at the same time, in March 2023, the other
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Hello @user_x559b7 and thank you for reaching out on our Xfinity Community forums. I can definitely see how frustrating that would be, especially when you were expecting something different based on your conversation. You deserve clear and accu
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Billing
I never received a response for the Apple watch billing. My understanding is that I'm being billed for the watch when the Xfinity employee I spoke to told me it was free. Please respond. Mark [Edited: "Personal Information"]
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