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Hello @Jay006, thank you for taking the time to leave a post. Sorry to hear you’re having trouble with your TV service. I know how frustrating that can be. Thank you for letting us know the troubleshooting steps that you have taken. When
Tv wont connect to internet
Tv service stopped and now we can't reconnect. Internet works tv does not. Tried rebooting both devices and still wont connect
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admin access to XB7 modem for static IP address
My Xfinity XB7 gateway previously allowed local admin login at 10.0.0.1. I had swap it recently because it was discolored due to showing overheating I guess. The new modem does not allow me to login as Admin. I need to assign static IP addresses to some devices connected as LAN. It now forces me to
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Your Home Network
Are you saying your get 4K direct to the TV? If so, sounds like the Xbox may not be able to pass 4K through even if it can do 4K itself.
4K uhd channels say my TV not compatible
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
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Accessing peacock on someone else’s tv
Hi how do I login to peacock on someone else’s tv? I did have a peacock account before but did not renew it.
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Customer Service
Upgrade equipment to XB10?
Trying to see if its possible to upgrade my current equipment to the XB10. I've been into 2 store locations and have gotten the run around, im starting to get super frustrated. Our internet drops all the time,pay for 1.2 gig and lucky if I get half that or it just drops to 0. Getting tired of paying
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Your Home Network
Security customer service is trash.
Every year we got to call in to their customers retention program. Becuae their automatic price raise. Each year we got a headache from dealing with customers service. And all their nonsense. We are 11 years customers of xfinity ans we had enough. We going to tmobile home internet. Much better custo
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Customer Service
promotion renewal
Hi, I need help to renew my Xfinity promotion if there is a promotion available. Thanks
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Hello @user_nitwbcI really hate to hear that your services are not working at this time. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address to your account in a Direct message? To
I have no service. Cable on street. Xfinity tells me there are no outages and wants me to restart my modem. I need a human. So angry.
I work from home and have had no cable going on three weeks. For weeks I’ve been unable to explain to any humans that a tree fell through the cable line because they said there was an outage in my area. Now they are texting that the outage is fixed though it is not at my house and no cable line is c
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how to confirm new internet provisioning
Hi I updated my internet plan a while ago and its had been a pretty bumpy road to get my internet download close to what my plan advertised. Was reading online and because I have switched a new modem I may need a new provisioning. I'd really like to get the speed I've been paying , please advise how
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Your Home Network
user_f9caes - Hello, and thank you for visiting the Xfinity Forums community. I’m really glad you reached out for help with updating your contact methods and other account details. It’s important to us that you have full control over your
Can't update contact methods or other account elements
I have tried 3 browsers, incognito mode, and my phone to attempt to enable my multi-factor authentication and change my payment/contact details. All attempts lead to the below error. I have tried for over a week. The support chat bot is incredibly stupid. Is the website's failings going to be addres
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The links we've provided are the only ways to get the migration started. There are no other options for us to manually trigger it. What happened to the email you received yesterday?
Not able to get the Yahoo email migration page
When I login to connect.xfinity.com I am not able to get the Yahoo migration page. I did not migrate the first time the pop-up was displayed, instead I clicked through and went directly to my xfinity email. How do I get the migration page again? Regards Dale [Edited: "Personal Information"]
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Hello there @user_8693c5 I do understand how frustrating it can be when dealing with the automation system, I have lost it a few times myself. Is there anything I can help you with at this time?
Complaints
I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower
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this is how bad Xfinity support is
been long time Comcast customer of 3 decades ...after months of not having telephone/voice service working, and wasting hours of my life on phone or chats with tech support, I finally just cancelled the voice as it was hopeless for anyone at Xfinity to follow through and actually fix it ...no promis
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Your Home Network
Hello @user_lbe025, thank you for taking the time to leave a post. Sorry to hear how long you’ve been dealing with these internet and Wi-Fi issues, especially while working from home and needing a reliable connection every day. Other than your
Customer Support for ongoing internet issues
I have been having issues with my internet, especially wifi on and off for months now. I would have tried to get help sooner but have not had the emotional capacity to deal with holding for customer service, etc until now. I work from home so connnection is EXTREMELY important. That is usually fine
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Thank you for reaching out. Much appreciated. So of course nobody showed up for the service call on 10 FEB. No call or email that my service call had been canceled either. Doesn't surprise me as my ticket had vanished as of Tuesday like all the othe
Excited for the brand new fiber Xfinity connections! What could go wrong? EVERYTHING!
As a new Xfinity customer, I was excited to see that brand new service was being installed in my area! The 1.5 days my service worked it worked great. However when it is not working, it is impossible to get any service or any truthful information from support. I find it very concerning when all the
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Good afternoon user_gb3djn. I will be more than happy to look into this, and to assist you further. I do see you have already sent a direct message. I will go ahead, and continue working with you there.
DISCONNECT
XFINITY/COMCAST I am extremely frustrated because Comcast is NOT allowing me to disconnect our service. I called on 1/20/26 to disconnect (confirmation # [Edited: "Personal Information"]) and was assured the service would be disconnected and a refund for $58.31 would be forwarded. We did NOT receive
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bev5 thank you for stopping in for help with your Yahoo email migration. As @Again mentioned, there were terms and conditions that needed to be accepted to complete the migration, so we were not able to complete that step for you. Once your email has
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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You are fighting a losing battle with this company. They are the absolute worst! My Husband and I signed up for that promotion as well knowing that we would return our paid off...excellent condition iPhone 14 pros to get the 17 pros for free ($1100
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iPhone 17 pro promotion failed delivery - awful customer service
On September 30th, I upgraded my line to Premium Unlimited specifically to qualify for the “Get iPhone 17 Pro on Us” promotion. I acted immediately to secure the deal, especially since it was time-limited. The first and only delivery attempt was on October 3rd, but due to an address issue, the devic
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