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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Input incorrect service and mailing location
I am moving to a new apartment and accidentally approved the wrong address for my internet service and router to be shipped to. Since my account isn’t active yet it won’t let me change it and customer support doesn’t recognize my account yet. Need to change it before items are shipped.
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The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Activate WiFi in new home
I have recently moved to colchester and need to find or install a coax cord for my Xfinity modem. How would I find the cord if I even have one and if I don’t how do I schedule an appointment for them to come install one??
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user_p4v8ej Thank you for following up, and I'm sorry to hear you've been waiting this long without an update. I can understand how frustrating that must be, especially after being told the charges were being reviewed. To help protect your ac
Charged ~$1,100 After Xfinity Failed to Disconnect My Old Address
I am extremely frustrated with how this situation has been handled. I had Xfinity internet service at my previous Atlanta address from approximately October 2024 to October 2025, and I was the account owner. During that time, I used the service and properly paid my monthly bill. When I moved to a ne
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Hi there, @PMOJ50. Thanks for reaching out to us here on the community forum and sorry to hear you're having trouble cancelling the Curiosity subscription. We would be happy to assist. Please send a direct message to us including your full name and
Curiosity stream needs cancelled
Please help me cancel my curiosity stream subscription. I have cancelled several times within the app on the TV and continue to get billed monthly. I am getting no response from curiosity help.
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Curiosity stream needs cancelled
Please help me cancel my curiosity stream subscription. I have cancelled several times within the app on the TV and continue to get billed monthly. I am getting no response from curiosity help.
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Nothing new. I got an email this mornign to tell me to respond. So I did. The only suggestion is if they run day s December xmas event in early so if u win you get iten before Xmas that would be great just make sure there is something to be clarified
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
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I had already done this a month ago, and one of the representatives validated that they were indeed invalid charges, and I was promised my money back. I've been waiting patiently and have heard nothing again. The lack of follow-up is genuinely disapp
Charged ~$1,100 After Xfinity Failed to Disconnect My Old Address
I am extremely frustrated with how this situation has been handled. I had Xfinity internet service at my previous Atlanta address from approximately October 2024 to October 2025, and I was the account owner. During that time, I used the service and properly paid my monthly bill. When I moved to a ne
Question
Activate WiFi in new home
I have recently moved to colchester and need to find or install a coax cord for my Xfinity modem. How would I find the cord if I even have one and if I don’t how do I schedule an appointment for them to come install one??
Question
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Customer Service
skintime, you can manage recordings through the DVR's interface, ensuring that you follow the appropriate steps to cancel or manage recordings without deleting them inadvertently. You may want to check your settings if recordings ar
Recordings vanishing
Has anybody ever figured out why recording continue to disappear from your library. Just noticed all my Eagles super bowl stuff is now gone. I have literally lost hundreds of recordings thru the years. Recorded Woodstock at least 3 times and every time it has vanished. Love the X1 otherwise, but thi
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The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Why is my address blocked from xfinity?
I changed internet providers, I want to go back to xfinity, why is my address blocked?
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@user_u4cu4c Thanks for reaching out to us. We do apologize for any inconvenience you're having with your account. The mobile billing and the residential billing are separate. Was there a issue on what your total monthly bill would be for both resi
Scamming heartless salesman
Was scammed into signing up for mobile service on a apple iPad. Was told it was part of my internet bill but that was a lie. Now im told I cannot return this device or cancel the service for 3 years. I explicitly said I did not want this iPad but the salesman would not update my internet service wit
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user_crdlxp Hello, and welcome to Xfinity Forums! We appreciate you taking the time to reach out to our team for assistance with a change of ownership. I'd be happy to help you. To begin, please send a Direct Message with your name, and the service a
Moving out after breakup w/ Fiance
How do i transfer the account into my ex-partners name / off of mine? I am moving out after having paid for the internet for us for 2 years, and she wants to continue service at existing apartment without having to cancel / sign back up. I only see options if I was moving with the plan with me.
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user_590d8o Thank you for explaining that. I can see why you were disappointed. It sounds like you expected new offers to be added throughout the promotion, but many of the items felt like existing offers or opportunities that were only available for
Daily customer appreciate rewards
This program was suppose to start on august 20th. That was a Thursday and daily till the 30th there is suppose to be special rewards diffrent again daily till the 30th. It has not changed once. What was there is still there its been almost a week. I contacted customer service chat after over an hr o
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Hi windygal! We appreciate you taking the time to share this feedback regarding the transition to Yahoo Mail. We absolutely understand your concerns, and we apologize for any inconvenience or frustration this has caused you. I do want to emphasize a
Email is bad! [Edited]
You gave the email to Yahoo and that is nothing but confusion! This is disgusting that my emails I am not getting especially when one sends me a code to use and its never sent not even in the spam folder! I have been.a customer for over thirty years and it was a big mistake when you dropped email on
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I am not tech savvy, and am exhausted trying to access my email!
Everytime I click on check email I am routed to the same page every time Using and managing Xfinity Email accounts This is annoying and I have cleared my cookies in on my web browser and uninstalled and reinstalled my app. I'm tech savvy enough to know that it's a server issue. NOT USER ERROR. THIS
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Good Morning, @user_3q0fco! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand where you are coming, I know losing a debt card causing a bunch of frustrations. You can add your bank account to
I had to cancel my method of payment, debit card
I was wondering could I pay with a check over the phone? I lost my debit card and won’t have new one for 7-10 days
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Good morning, and welcome to your new home! I'd be happy to help get your Xfinity service set up. If you're unable to locate a coax outlet or cable for your modem, we can arrange for a technician to visit and install one if needed. Please send us a d
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Activate WiFi in new home
I have recently moved to colchester and need to find or install a coax cord for my Xfinity modem. How would I find the cord if I even have one and if I don’t how do I schedule an appointment for them to come install one??
Question