Xfinity Community Forum

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according to xfinity Mariners TV, HD channel 1261 — included with your Xfinity TV plan. why can’t I get the channel?

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Channels and Programming

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user_ren6jx My team can help you with your line concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessa

XfinityShawn

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4 hours ago

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Move exterior cable lines

Hello, I need to move the two exterior cable lines outside my house as they are very low and pose a safety hazard.

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Perfect, thank you so much Cbanks201989! We do answer these messages in the order received, and look forward to serving you.

XfinityAlfonso

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4 hours ago

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Cable line issues??

Hi, I’m setting up service and the existing Comcast/Xfinity coax drop at my home is wrapped around the outside of the house and parts of it are hanging on the ground. I need a technician to inspect the outside line, replace or reroute it properly, and submit a bury request if needed. I do not want t

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I sent a message answering your questions, explaining a bit more in detail and including photos

Cbanks201989

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4 hours ago

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Cable line issues??

Hi, I’m setting up service and the existing Comcast/Xfinity coax drop at my home is wrapped around the outside of the house and parts of it are hanging on the ground. I need a technician to inspect the outside line, replace or reroute it properly, and submit a bury request if needed. I do not want t

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It happens on other Chanel’s. Box has been turned on and off. Cables are tight with no kinks or bends. One of your service guys has replaced the box and said everything outside the house is OK. This only happens with the TV connected directly to xfin

user_2wlmuf

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4 hours ago

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Why is only NBC that is freezing up???

Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?

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Hi there, @user_b3w77v, @user_w37j82, and thread. Thank you for reaching out about accessing the local channels. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they ha

XfinityRay

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4 hours ago

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CBS and NBC

When we will get CBS AND NBC back in the channel lineup? Those channels are non-negotiable for our family. We appreciate a swift resolution to this outage. Thank you.

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Hey @user_imeme5, Thank you for visiting out official Xfinity Forums Community support page. We would be more than happy to go through a few troubleshooting steps to see if we can assist with the Xfinity Video picture quality issues with the CNN chan

XfinityDemitrius

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4 hours ago

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Pixilated Channel

I live in a condominium with 19 units - [Edit: "Personal information"]. We have not been able to receive the CNN channel for several months. The reception is broken and pixelated. It seems to be the only channel with this problem and others in our condominium building have the same issue.

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@XfinityKassie its been more than 150 days now since i signed up for the new promotion. Not got any 100$ mastercard yet . Also checked with incentive tracker team and they have not got any record of any incentive for me . Can you take a look at this

user_wall47

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4 hours ago

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Xfinity phone bill showing up ever month even though i signed an order with one year of free xfinity mobile

On dec 4th 2025, i signed an order talking with an xfinity associate from loyalty department for an internet package. This order has a promotion of one year of free xfinity mobile after activation and a 100$ virtual mastercard. I qualify for both of these. I did have a phone line with xfinity back i

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After Xfinity did their testing, I called the company who did our inside wire job several years ago, he can out and went over all of the inside network. I think this is very important to share since there are others who may have or will experience t

user_0z819g

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4 hours ago

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Horrible Internet Speed

Has anyone been successful in making Xfinity improve internet speed? I pay for 800m download and I get 28.6 on a GOOD day when it's not bouncing all over the place. Upload MIGHT be 18 or 19. HELP! I'm trying to work and this makes it impossible. Thinking about going Starlink and taking all of my ser

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Same questions! When will these 2 network channels be restored? And when will my account see a credit for channels that I'm paying for that are currently missing?

user_w37j82

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4 hours ago

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CBS and NBC

When we will get CBS AND NBC back in the channel lineup? Those channels are non-negotiable for our family. We appreciate a swift resolution to this outage. Thank you.

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Comcast email and Apple Mail not playing nice

Comcast.net email address for decades. Added internet account to new MacBook Air running Sequoia and apple mail client. Working fine. Trip to Asia. Unable to send from comcast account, but still receiving. Then a few days later unable to send or receive. Webmail works fine. iOS (iPhone and iPad) wor

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Email

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Move exterior cable lines

Hello, I need to move the two exterior cable lines outside my house as they are very low and pose a safety hazard.

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Customer Service

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This post has been resolved. Thanks for working with us on the forum @user_xcvkgr.

XfinityBenny

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4 hours ago

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Want to upgrade tv box

I want to upgrade my tv box to the model that supports 4K, specifically the XG1V4. I have been to my local store several times but they have not had it in stock. Is it possible to get one shipped out to me?

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user_geyn2m Was the transfer just completed within the hour? Have you tried resetting your phone?

XfinityShawn

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4 hours ago

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Phone

I just transferred to Infiniti phone service. Several of the phone numbers I tried to call do not work. I get no dialtone or ringing on multiple numbers, including both numbers in my contacts and numbers out of my contacts, including trying to use Siri and manually enter entering the numbers

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Comcast, your price for CATV is definitely not cheap. Please fix your contract with NBC and CBS. Directing your customers to pressure the local affiliates is flat out wrong. Meanwhile, will you be crediting our accounts?

user_swflrl

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4 hours ago

to the conversation:

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CBS and NBC

When we will get CBS AND NBC back in the channel lineup? Those channels are non-negotiable for our family. We appreciate a swift resolution to this outage. Thank you.

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Hello @WHF, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. What's going on with your email? Where are you trying to access it from? Is it a Comcast email or third party one

XfinityChelseaB

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4 hours ago

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Can't Get My Email [Edited]

Why can't I get my e-mail

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We'll be more than happy to take a further look @meekeral, you have definitely come to the right place for assistance. To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service

XfinityQuemekia

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4 hours ago

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NCTUE Issue

I need to resolve an account from 5/1/2017. It's still showing up in NCTUE with a current balance amount of -0.20. It's being reported from 5/2024 to 2/2026 with D account status. I moved 4/2024 and am still an Xfinity customer. I need to get this rectified. The account number is different from my c

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Hello Cbanks201989 thanks so much for reaching out here on our Xfinity Forums, and we're excited that you're starting services with us! Have you submitted an order online already for installation, or do we need help doing that? Please send a

XfinityAlfonso

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4 hours ago

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Cable line issues??

Hi, I’m setting up service and the existing Comcast/Xfinity coax drop at my home is wrapped around the outside of the house and parts of it are hanging on the ground. I need a technician to inspect the outside line, replace or reroute it properly, and submit a bury request if needed. I do not want t

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Phone

I just transferred to Infiniti phone service. Several of the phone numbers I tried to call do not work. I get no dialtone or ringing on multiple numbers, including both numbers in my contacts and numbers out of my contacts, including trying to use Siri and manually enter entering the numbers

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Customer Service

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C

Cable line issues??

Hi, I’m setting up service and the existing Comcast/Xfinity coax drop at my home is wrapped around the outside of the house and parts of it are hanging on the ground. I need a technician to inspect the outside line, replace or reroute it properly, and submit a bury request if needed. I do not want t

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Customer Service

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