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COMCAST.NET EMAIL PROBLEMS ON IPHONE
I'm using the iPhone email app for my comcast.net email and have done so for many years with no problem. Starting a few months ago, I keep getting prompted to re-enter my comcast password. Why the sudden issues and how to resolvee?
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Hello, I hope you are having a good day there @user_fzisyz, reaching out to see if you are still having your error issues at this time?
CM1000v2 (approved device) capped at 90 Mbps on 400 Mbps plan — rep claims it can’t be provisioned
Phone support attempted reprovisioning multiple times (the event log shows the resets and DS profile assignments coming through), but the speed never changed. The rep then claimed the modem “can’t be provisioned” and insisted I lease an Xfinity gateway. Given the signal stats above, the device is cl
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Hi there @Yashii, and thanks for posting on our Xfinity Community forums! We're happy to help with more complex questions. To keep with the spirit of the community Guidelines and help others who may have a similar concern, please share as much detail
Direct Message
I need a complicated question answered. Please provide a way to send a direct message.
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Hello there @user_8w1s5f, just wanted to follow up with you and see if you were still having your Paramount Plus error?
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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I am glad to hear that the Peacock Premium subscription was successfully updated @user_a7gin1.
Upgrade to Peacock Premium Plus not reflected in Peacock app
I upgraded to Peacock Premium Plus via the Xfinity.com website --- paying $6 a month. This change was reflected immediately on the xfinity website everywhere I looked. The change was also listed as Active immediately. When I go to Peacock app on any device or log onto peacocktv.com, my subscription
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user_1yw13p. I'm truly sorry you've had to spend so much time trying to get this addressed. Being passed between different teams, calling multiple numbers, and hearing that the issue has been escalated without seeing any action would be frustrating f
Fiber optic not connected
My whole community had fiber optic connected.My house is the only one missing.I have been calling for months now and initially the sent technicians but once they are at my house, they said they can’t do it because other kind of technicians should do it they gave a different phone number to call and
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Xfinity won’t let me pay final bill
I canceled my services on 6/23-6/24 . I have final bill due . I am unable to pay online nor over the phone because I am not a customer . I have filed a fcc complaint but still trying to resolve this issue asap . How do I pay my final bill as a former customer? This is insane. Crazy how Xfinity makes
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Plan
SherpaDoug, Thanks for letting us know. Also, thanks to @Latoque for jumping in to help. I'm glad to hear everything is back to normal.
email not arriving
My account has stopped receiving emails. I can still send emails, which arrive promptly. But the last email I received was over 30 hours ago, and I usually receive several dozen emails a day. Emails I send to my Comcast account from other services don't generate any bounce or error message. They jus
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user_4u22l1 Thank you so much for stopping in for help with splitting your wifi bands. We do still have the option; it is now in the advanced settings, and you can check out our support page to see how to access the setting. Let me know if you have a
How can I get my new camera to connect to 2.4 GHz
There was an option to split the 2.4 GHz and 5.5 GHz in my previous version, but it does not appear in this version of the app. What to do? I need that 2.4 for my camera.
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Access denied messages
When try to go to bill pay or try to login I get access denied message. Very frustrating. Trying to pay bill and it won't let me have access to system. HELP
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Network
Fiber optic not connected
My whole community had fiber optic connected.My house is the only one missing.I have been calling for months now and initially the sent technicians but once they are at my house, they said they can’t do it because other kind of technicians should do it they gave a different phone number to call and
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Customer Service
Direct Message
I need a complicated question answered. Please provide a way to send a direct message.
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Customer Service
I discovered that an automatic forwarding had been set up to forward my emails to my username, but @hotmail instead of @comcast, and the originals were deleted. I removed the forwarding, and of course, changed my password and 2FA, and everything see
email not arriving
My account has stopped receiving emails. I can still send emails, which arrive promptly. But the last email I received was over 30 hours ago, and I usually receive several dozen emails a day. Emails I send to my Comcast account from other services don't generate any bounce or error message. They jus
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This is unacceptable, I pay full price for your service. But something is always gone. We want NFL Network back!!!!!!!
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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I need a new router shipped to me.
My internet is not coming up despite troubleshooting. My router is very hot to the touch
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Your Home Network
Credit - promotion expired
I called in April and added TV service back to my Comcast account with the promise of a great price for Comcast TV plus the Hulu bundle (for free) The representative was unable to add the bundle, so had me sign up for the bundle and credit back that service with the promise it would be resolved and
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Channels and Programming
Do Like I Did Concerning Same Reason for Mobile, Was To Cancel That Card Number And Get A New One Like I Did With Discover Card. I Was Happy To Delete My Bank Card!! They Have Been Ghosting Me After Guy Called Me And Sent Email, Which I Never Receiv
How to remove credit card on file after canceling account
Long time Xfinity customer (26 years), canceled my account in January. The remaining issue I have is, I want to remove my credit card, but neither I nor Xfinity CS agents seem to be able to do it. (Since I'm no longer a customer, and I paid my final bill, Xfinity should not have it in their system a
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user_s4hq8e Have you tried a different browser or clearing the cache and cookies yet?
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Access denied messages
When try to go to bill pay or try to login I get access denied message. Very frustrating. Trying to pay bill and it won't let me have access to system. HELP
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