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Feedback for support
Where can I go to give feedback on xfinity mobile customer support? I did not receive a survey after my call
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Customer Service
100$ Installation fee waiver
Hi Xfinity team, This is Malik Attiq, coming from a recent experience transferring my service from ZIP 77598 to 77062. I would like to kindly request a waiving of the $100 service fee charge applied to my account from this service. I will provide all context, and I hope you understand my situation.
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Your Home Network
Connected to my Xfinity wireless modem, and no everything works fine the Xfinity website even works fine except you can’t get your mail
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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CANCEL INTERNET SERVICE! ASAP!
Hi! I need to cancel my Xfinity Home internet service as soon as possible! I am moving within a day, and tomorrow is the only day I have left with access to a postal service to be able to ship my modem and the rest of my equipment back to Xfinity. I have tried to call the customer service number and
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Your Home Network
We appreciate those details! Are you connected to your in-home network when you are having issues connecting? Are you having issues with other websites, too, or only Xfinity?
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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Hello vitonatali3312 thank you so much for taking time out of your day and reaching out here via our Xfinity Forums! We would like to help however possible in resolving your account plan change concerns. Was this a plan change initiated online via xf
account
Dear Comcast Support Team, I am writing to formally request that you restore my original TV and internet plan immediately. My package was changed without my permission, and this is unacceptable after nearly 20 years as a loyal customer. In the past week, I have contacted your support team five times
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@user_6gwfaw Thanks for adding a post to the forum. We can help you with this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of
Cancel service
I am beyond frustrated in trying to cancel service. This should be something I can easily do online. There's no direct message as indicated on other message boards and I can't sign in through the stupid AI because it says bad error.
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Hello user_4xs8mh 👋 Thank you for stopping by our community for help! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be h
Continued service
I want to confirm that our service will not be halted effective in July 2026 based on my discussion with customer service.
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Interesting. Same just happening here in Florida. Our community was notified of a network upgrade and required outage. Multiple crews worked throughout the day and service was restored in just a few hours...so we thought but now some of us are needin
Network “upgrade” followed by daily outages for three weeks now
I live in the Atlanta metro area and received a text saying that Xfinity was “upgrading” their network in my area on March 26th (2026) and that it might affect internet and TV services for a day. This “upgrade” has turned into a three week (and counting) nightmare for customers who experience near-c
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@user_kt4x3h thanks for taking the time to post on our Xfinity Community Forums page. I'd love to help ensure you have the proper member status on your account. Please send a direct message including your full name and service address, and we can get
lost member benefits after moving service
I recently moved services from one city to another and since then have lost my membership benefits. Calling customer services has proven to be useless. I have been on atleast 4 calls with customer service over last 30 days and none of them have been able to resolve the issue. This is so frustrating
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Well for instance it was down all day yesterday till 7pm. If you go through the Xfinity app or login at the website it goes blank and you get nothing, in have cleared the cash restarted tried a different browser doesn’t matter all the same. The app j
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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user_zjxl5i Here is a great link https://www.xfinity.com/support/articles/x1-record-a-program that will go over on how to record.
Recording Once per Week, Not every day
Can I setup a recording for a show that is on Mon-Fri but only record it every Monday?
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account
Dear Comcast Support Team, I am writing to formally request that you restore my original TV and internet plan immediately. My package was changed without my permission, and this is unacceptable after nearly 20 years as a loyal customer. In the past week, I have contacted your support team five times
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Customer Service
Thanks for confirming those details, @austinp. Are you only having issues with your PS5? Are the issues only when you are gaming?
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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@user_yt2oj4 We appreciate your feedback. You would still be able to access our website through the browser you use on your phone. I will make sure that your feedback regarding the app is submitted. We are always looking for ways to improve the custo
Xfinity app
Today Google play let me know that my phone is no longer compatible to use with the app. My phone is only a few years old, I don't understand. I use the app to control my Wi-Fi amongst the house.
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Thanks for those details, @user_p0e2f1. Are you getting an error message when you attempt to access your email? Are you able to log into your email, or when are you experiencing issues?
Ok I’m going to try and be nice, but the email never is down yet again or should I say as usual, considering I pay you close to $300 a month for service I would think I could get my [Edited: "Profanity"] email. Will this be possible any time soon or do I just need to get service through someone else
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@XfinitySeth hardwired ps5
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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@user_eq2829 Thanks for adding a post to the forum. Have you tried to disable Advanced Security to see if you can send emails? https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
XfinityBenny
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Having issue sending email using Charter Spectrum account.
I have been trying since last April to send email from my Charter.net account. I can send via my cell phone, which is not ideal. I have seen a few articles stating that the error I am getting is because of a DNS configuration issue with my IP address. I have confirmed that it is not my antivirus, an
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