Xfinity Community Forum

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Six weeks later, no fix. this is a joke. Now they want me to call Disney plus and ask them why it slides my work. After six weeks of “engineers working on the issue,” that’s what they’ve come up with.

user_il2qjc

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7 hours ago

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Re: "Bundle Activation Isn’t working for Disney plus and Hulu"

I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’t believe I’m paying for this. Every time I try it

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order placed

I placed an order with an Xfinity agent May 4, 2026. I was given a confirmation number. I was told the mobile care was added to my account. I followed up on the order in the instructed 4-5 days of expected arrival. I found out no order was placed the confirmation number did not exist. The representa

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Devices

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joshs21 Hi there! Thank you so much for using our Forums and for contacting us for assistance with your Xfinity Mobile Trade in concern. We are here and happy to work together to ensure that we provide you with a resolution and to make sure you are a

XfinityJorge

commented

8 hours ago

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J

Trade-in credit problems - 5 months ongoing

I need some help. On December 19th I sent my iPhone 14 Pro in as part of a trade-in offer on an iPhone 17 Pro. I have the offer number, tracking number, and IMEI of the phone I sent in. Tracking number shows the phone was received early in January. After waiting for the credit to appear on the bill

Question

When you click on the direct message icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message

XfinityOrlandoM

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8 hours ago

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Underground cable line

Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice

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I click on direct message and it states "no recent conversations" and wont let me create a new message

user_82454w

commented

8 hours ago

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Underground cable line

Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice

Question

user_302ogz Thank you for the update. I can see how thing would be extremely frustrating. I'm happy to take a look, and get you in the right direction for getting your device working. Since I'll need some account details, I'll need you to move to DM.

XfinityKassie

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8 hours ago

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False Representation

Last December, when I called Xfinity cable service to ask a question, the agent "Cherry" recommended using Xfinity MOBILE services because there was a promotion. Cherry said the service fee was free for one year and "We will give you a brand-new phone." Although she said the service fee was free for

Question

Did this ever get resolved for you, @Thuthi927? If not, feel free to create a new post of your own for better visibility and the chance for our team to step in and help!

XfinitySara

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8 hours ago

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U

Re: "Bundle Activation Isn’t working for Disney plus and Hulu"

I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’t believe I’m paying for this. Every time I try it

Question

In my first message under the WIFI tab there is no "view WIFI equipment". I have the modem in bridge mode with no routing. When going to the IP address of 10.10.1.1 I get this message: 'Managing your home network settings is now easier than ever. To

sbsmith62

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8 hours ago

to the conversation:

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I can't access my modem settings

I previously used the IP address 10.10.1.1 to set the modem to bridge mode. Now I get a message to use the app. So I did so, but when I go to the WIFI tab as everyone says there is no view WIFI equipment. I need to check if an update has taken it out of bridge mode because of a double NAT indication

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@user_82454w You never want to supply your personal information on a public page. In order for me to assist you through our social media platform you would need to send me a direct message. Can you tell me what issues you're having on sending us a

XfinityOrlandoM

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8 hours ago

to the conversation:

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U

Underground cable line

Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice

Question

user_uj672b Hi there! Thank you for reaching out to us here on our Community Forum. Do you know if you have prepaid internet? Are you getting an error when you try connecting?

XfinityBenjaminM

commented

8 hours ago

to the conversation:

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My internet doesn’t want to work

I have tried to use the mobile app every time I try to login in it it doesn’t want me to login. Keep on saying return again and re-login and also I can access my account. I checked the bottom of the Internet device to get the password in the bottom then when I try to connect the Internet, it keeps o

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thank you. xfinity support I cannot direct message you so I am including the info requested {Edit personal information}

user_82454w

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8 hours ago

to the conversation:

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U

Underground cable line

Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice

Question

Good morning @user_k99o8t, and thanks for posting your question to the Xfinity forums, and thank you @EG for moving the post, so we could reply, I hope you are both having a good Saturday so far. Usually when there is a request to transfer service, i

XfinityJeff

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8 hours ago

to the conversation:

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Transfer service

We are moving and transferring our services today. What time does the transfer happening?

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user_5uptzc Thanks for creating a post. I hope your service is working better now, and apologize for the inconvenience the interruption caused. You can request a credit through the Xfinity app or website easily, and this article can provide more info

XfinityThomasD

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8 hours ago

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Outage credit

There is a wifi outage i would like a credit

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

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U

My internet doesn’t want to work

I have tried to use the mobile app every time I try to login in it it doesn’t want me to login. Keep on saying return again and re-login and also I can access my account. I checked the bottom of the Internet device to get the password in the bottom then when I try to connect the Internet, it keeps o

Question

Thank you for being proactive and for allowing our team to help. If you would like please send a DM and we can take a look at the account then follow up after next week. We got your back and are happy to help you.

XfinityJorge

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8 hours ago

to the conversation:

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Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681, 677)

have recently moved my service from Golden CO where it worked fine to Evergreen CO where I know have a problem. I have one X1 box and a SiliconDust HD HomeRun Prime cable card tuner. Both experience Imtermittant pixelation on channels riding 147 Mhz and 153 Mhz carriers (e.g. 738, 683, 680, 764, 681

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Someone needs to fix the issue..

user_ib4zb5

commented

8 hours ago

to the conversation:

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Landline phone cuts out with calls

Landline phone cuts out with calls..drops calls too

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Phone continually cuts out..service people who were sent out claim they don't know..ongoing situation for months..and I pay for this service which has no value to me..also this issue started through the winter..on going

user_ib4zb5

replied

8 hours ago

to the conversation:

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Landline phone cuts out with calls

Landline phone cuts out with calls..drops calls too

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

8 hours ago

to the conversation:

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U

Transfer service

We are moving and transferring our services today. What time does the transfer happening?

Question

Hey there, @user_il2qjc! We've responded to you directly, over DM, if you'll check that when you get a chance. Thank you!

XfinitySara

commented

8 hours ago

to the conversation:

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Re: "Bundle Activation Isn’t working for Disney plus and Hulu"

I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’t believe I’m paying for this. Every time I try it

Question

U

Re: "Bundle Activation Isn’t working for Disney plus and Hulu"

I am having the same issue. I have been trying to activate for two weeks now, been back and forth between Xfinity and Disney chats. No help from either side. I’ve tried everything. Clearing cache, etc. I’ve done it over 100 times. Nothing works. Can’t believe I’m paying for this. Every time I try it

Question

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Customer Service

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