Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (445.9K)
@XfinityJeffB and so how does your response resolve the issue with the virtual assistant and phone support? I don't think that any of us on this forum with this issue are here just for the heck of it. There's a problem with your website and i
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
Question
Thanks for taking the time to reach out through our community forums, user_2eo8hl! As someone who is easily bothered by electrical noise and buzzing sounds, I'm sorry to hear your equipment is getting noisy. It definitely sounds like it might be in
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
Question
Thank you!!!! This saved me
Xfinity Stream Smart TV App - Error TVAPP-01005
I have 2 different smart TVs (LG OLED purchased new in 2022 and Samsung Frame TV purchased new in 2025). I've successfully downloaded and installed the Xfinity Stream app on both TVs. However, when signing into the app on either TV app, I receive the same error message "Error: TVAPP-01005". Both TVs
Question
@XfinityRaul why don't you just report to your tech support people that the chat feature is down and you can't get through to anyone on the phone????????? If my service gets disconnected just because your service is down I'm going to be [Edited: "L
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
Question
YW @XfinityAldrik !
Service tech never showed
I am stuck asking the chat I have tried to call and no one will tell me where the technician is. I needed someone today I took work off and I can’t get anyone to give me a response
Question
Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate yo
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
Question
Hello @user_ne9l1g Thank you for reaching out. While I do understand this can be frustrating, but we do not have any control over what the networks are broadcasting on those channels. That would be something the individual network is choosing to do.
Repeats same movies and the same tv show on 2 different channels
Why are 2 separate channels running the exact same tv show for hours on end? Also, the same movies and tv shows over and over. It's expensive as it is I don't understand why we can't do better?
Question
YW @XfinityPaula !
Cancel service
Hello, I have moved to a new place that comes with WiFi, I want to cancel my service.
Question
Hello @user_9kswfv thank you for reaching out to us on our community forum. I would be happy to take a look at the progress of your Trade in. Please send us a direct message with your full name and service address. To do so, click on the chat icon l
Still have not recieved trade-in credit and no longer can look at status of my trade-in.
I shipped off my old iPhone for the promotion credit of $700 I got an email saying it was shipped after that I could no track the progress of the trade in and haven’t received a credit yet
Question
YW @XfinityCliff !
Customer service
My Xfinity service has been interrupted for four days. Each day I receive a text stating repairs could not be completed, yet no resolution or clear timeline has been provided. This situation is unacceptable for customers who rely on internet service for work and school. I am formally requesting imme
Question
Cancel Internet Service
Hi. I would like to cancel my Xfinity Internet service
Question
•
Customer Service
user_37rzae, hello there and thanks for reaching out. I want to apologize about your experience as that isn't something we'd want to experience nor want you to. I'd like to understand a bit more of your situation. When you're mentioning your billing
Trying to file a complaint
Calling customer service about a billing situation has been trrrible. One time said it’s done. Then it happens again
Question
It worked today....maybe it was overloaded yesterday. I could not activate it either.
espn unlimited
I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few
Question
Wireless tv box
is there such a thing as a wireless cable box? How can I get one? I’d love a tv in a room w/o cable line but so far my only solution is either a Fire TV or a Roku TV. Is that what customers are referring to?
Question
•
X1
I'm in the same boat! Trying to set up a payment arrangement because my account says my service will be disconnected today, 3/6 because I didn't make my payment on 3/4???? So there's only a 2 day grace period?
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
Question
I'm not going to wait on hold on the phone to call customer service. I usually am on hold for 30 min or more and then they have to transfer me several times to get me to the right person. And I've already DM'd Xfinity Support and they haven't
Need a live agent. Now.
I’ve cleared both cache and cookies, tried chrome, and still can’t access xfinity assistant. It won’t load on either app or website. And I can’t reach a live representative on phone either as it’s just another bot. Going to switch and want to change/remove my plan but I can’t even reach live support
Question
Same problem in Bell Twp Pa. Pixelation and since mid November terrible internet outages. Tired of rebooting routers and cable boxes. We are on our second tech visit for next week but I don’t think it will help. Something is going on internally at Xf
Pixilation
Most if not all Xfinity channels are pixilated. I’ve spoken with several friends in my community (St. Lucie west) to find they also have the same issue.
Question
What happened? Did you get resolution?
Peacock Premium Activation
I've been trying to activate my Peacock Premium that came with my Xfinity for about 2 weeks after letting my prior paid subscription expire. I go through the steps (have been told the same steps by multiple reps via chat support or AI support). After clicking activate Im sent to the Peacock page whe
Question
Hey there, thanks for taking the time to reach out! As mentioned in my comment on your post, for future reference, please note that sending unsolicited direct messages is a violation of Forum Guidelines, but we can definitely take care of this for yo
XfinitySean
commented
7 hours ago
to the conversation:
0
0
My EVO1-5-U/U never stops buzzing
Hello, The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that? Thank you!
Question