Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (507K)
I’m truly sorry to hear about all the issues you’ve been experiencing. I can completely understand how frustrating this must be, and we want to do everything we can to help get things back on track. When you have a moment, please send us
CRITICAL FRAUD ESCALATION
"My FCC informal response window has expired with no resolution. My outbound cellular voice line is actively hijacked/intercepted, routing me to international imposters. My billing statement online incorrectly reflects an iPhone 8 device instead of my actual hardware. I am entirely isolated, have no
Question
Unused gift card needs to be reissued.
I got a prepaid gift card, that I didn’t realize had such a short expiration date. My husband was deployed and I just had a new baby. It’s only a few days expired and never used. I would really appreciate it being reissued.
Question
•
Customer Service
FedEx lost my trade in phone and Xfinity is trying to charge me bc they don't want to file a claim with FedEx
I have several open tickets, I have 3 way called FedEx and Assurant about where my phone is at. Xfinity has completely disregarded my problems. Now they tried to charge my card $500 for no reason. I need corporate to call me and either give me top dollar for my trade in or send me my phone back. It
Question
•
Customer Service
I found out my TV costs with xfinity are $256/mo (TV alone); when I move to youTube TV, I have to add a couple streams (i.e. for History Channel family), and even with the 4k option and extra stream services, I will only pay about $144/mo. PLUS- here
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Removing Xfinity Voice
I want to remove Xfinity Voice from my plan without having to call. I would like to have just the internet only but whenever I try to change my plan it keeps forcing me to choose the voice plan as well.
Question
•
Customer Service
they told you the issues in the statement above, what a dumb question
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
user_r4as4l We can further check on our end as it will require us to obtain your account details. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type
Peacock Premium Plus upgrade loop - Unlink tool throwing error
My account is stuck in a Peacock Premium Plus upgrade loop. Xfinity billing shows the upgrade, but Peacock does not see it. When I try to use the online portal to unlink my Peacock account, it gives me the error: 'Something unexpected happened, close this box and try again.' I have waited over 22 ho
Question
Complaint
Why is it taking over an hour to file a complaint for fraudulent activity
Question
•
Customer Service
@XfinityAldrik LIAR! You guys don't care one ounce about the customers LOLOLOLOL - you want to OVER CHARGE for the NFL package and Disney/ABC wants you to leave those channels on the basic tier. YOU - COMCAST / XFINITY want more money - please stop
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
@user_ybz4z4 Thanks for adding a post to the community and sharing your feedback. We understand it's vital to get the connection back when things like that happen. The Status page here https://www.xfinity.com/support/articles/check-service-outage is
Internet outage, AI just hanging up on me
A tree took out the wire on my block since last night. Since I can't talk to anyone human all I get is, that service will be as soon as possible, which is obvious and could mean ANYTHING. I don't understand why we can't get a real update to know if someone will be repairing this outage today or tomo
Question
you can buy something from NFL Network directly for $15/mo or $100/yr. I'm bolting to YouTube TV. It's half the price of Xfinity with more options and less restrictions.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Delete email address
I want to delete my comcast email address. The email address is rlmsports@comcast. How do I delete this email address because I don’t use it anymore.
Question
•
Sign-In and Account Management
Add me to the list. Comcast customer for 30+ years. No more NFL Network, I'm gone. Google Fiber and YouTube TV here I come.
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles
Excellent! We can help you with that here or you can upgrade through your Xfinity Mobile account online, @user_4ychqk. If you prefer our assistance with the upgrade, please send us a direct message with your full name and complete service address to
Motorola Razr Fold 2026
Is the new Motorola Razr Fold 2026 compatible on the Xfinity Mobile network or do I need to move carriers to have this phone? Is it compatible on the Verizon network.
Question
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
New Construction
I need to talk to a human about setting up service for a new construction single family residence. Is there a number I can call or an email address or something? The AI agents are totally worthless.
Question
@XfinityThomasA tried to contact you through the direct message process. I received o help. I was asked if they could text or email me to allow them access to my account, which I replied text, and then got no response. Waited, sent a few more messa
The nightmare of my day
I am in absolute awe of how horrible my experience was today! Honestly, I saw on my Xfinity app that there was new mobile services available, my idiot of a self, thought I could contact Xfinity chat customer service and literally just ask if the new mobile promotion would save me any money. That was
Question
Change from Comcast to yahoo
I know I still have a Comcast address but I can’t remember if I changed to yahoo. We have been scammed by someone impersonating Xfinity before. I don’t think I changed my account to the yahoo account because there is nothing on my email since yesterday. Please help me with this issue.
Question
•
Customer Service
user_ffleyt I am glad we were able to get the disconnect taken care of for you.
Xfinity Internet Cancellation
I need assistance cancelling my services, calling support just puts me on a AI assistance loop where I am not even given the option to cancel
Question
Please get nfl network back on. Preseason games are about to b egin.
Cardboy
commented
13 hours ago
to the conversation:
0
0
NFL Network Programming No Longer Available.
Our agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any other related Xfinity Stream and On Demand programming. Please know Comcast pays programmers to bring you the entertainment you love, and, so far, Disney/ESPN has not proposed a de
Articles