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My WiFi box is plugged in but it says there’s no internet connection
When I did the password it says that there’s no internet connection
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Devices and Equipment
Request for EPON Member-Owned Router Provisioning – XER10 / ONU
I recently had Xfinity 1 Gig fiber installed at my home. My installation includes a separate fiber ONU connected via Ethernet to an XER10 gateway. I have my own TP-Link Omada network and would like to use my existing gateway directly connected to the ONU, eliminating the need for the XER10. I unders
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Your Home Network
Lousy tech support and customer service
We had a scheduled maintenance in our neighborhood and never regained service after the job was completed. I went into the local store here in Lafayette and they wanted to help, but could not because they are heavily restricted. They use to be the one stop shop for getting issues resolved, but Xfini
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Your Home Network
user_shay1 We definitely understand how frustrating that can be, especially when you’re just trying to get your printer connected! Are you able to see your Xfinity WiFi network as an available option during the printer’s setup, or does th
No WPS option in Admin tool
I also have an XB10 and cannot activate or find a WPS section or option in the Admin tool. Is there a way to get this added somehow?
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And we have no way to escalate. Zipply Fiber can’t come soon enough.
Not getting all of my channels on streaming & support disconnects calls every time.
I have not been able to get all of my channels on the NOW TV & Streaming packages that I signed up for when I originally enrolled. I have had issues with the streaming packages and not being able to get channels or access to a platform. I call and text customer service but they always say they are w
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Power of Attorney & Linking Accounts
I have a Power of Attorney for an account holder and need an official representative to send me a secure upload link to submit it. [1]
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Accessibility
Xfinity WiFi no longer appears on the Home Screen of my Samsung tv
How do I restore connection from tv Home Screen to Xfinity WiFi?
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Customer Service
This is ridiculous. It's not everyone else's device that's having an issue. I believe this is a system issue by xfinity.
Rcs chat is not working
For the past month my RCS status has been saying connecting. Error code 3000, I've tried the steps that was on google: clearing my cache, turning RCS off and back on, lastly I restarted my phone.
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Internet
My internet is not working My app says I'm not a customer but I paid my bill on time and never canceled
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Customer Service
This is still not fixed and no one has contacted me
Sorry, we're having trouble connecting
I cannot access channel 9, 809, or 1009. I get "Sorry, we're having trouble connecting" and error code XRE-03059. I have rebooted the cable box and cable modem several times.
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I desperately need help from the Xfinity Support Team with this issue. The technician just left and the problem is still not resolved. I still cannot use the service I am paying for. My plan is the 1 Gbps / 1 Gbps symmetric service, but I am currentl
XB10 50% packet loss at demarcation point [FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan]
Hello Xfinity Support Team, I have an upcoming technician visit for persistent intermittent packet loss with the Xfinity XB10 gateway on the FDX DOCSIS 4.0 1 Gbps / 1 Gbps symmetric plan. The failure pattern is the same whether the XB10 is connected at its normal location inside the house or directl
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Hey @user_0kqwa1, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the account and services to see how we can restore your services. Please send a direct message by clicking the
Downed Aerial Cable - Failed Temporary Repair & Public Safety Issue.
I’m hoping someone from the Xfinity support team here can help me get this issue escalated to the appropriate local field team, as I’ve been unable to make any progress through phone or chat support. The original issue: On September 12, a tree fell across the street from my house and knocked down th
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Request for escalation — temporary routing of one message to deleted Comcast email address
Hello, I’m looking for help with an unusual but very specific problem, and I would appreciate having this escalated to someone familiar with Comcast’s email platform rather than ordinary account troubleshooting. I am a current Xfinity internet customer and have been a Comcast/Xfinity customer in one
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Sign-In and Account Management
Direct Message sent to you per your instructions.
Intermittent partial IPv4 routing failures after gateway replacement
I already have a technician appointment scheduled for after my upcoming travel. However, because the appointment is approximately a week away and this appears to be an intermittent upstream IPv4 problem, I am requesting investigation before the visit. My Xfinity gateway has already been replaced wit
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Im having the same issues
Apple Watch failing to activate
I am getting a 'something went wrong' activation loop on a brand-new Apple Watch Ultra 4 bought directly from Xfinity. I’ve reached out 3 times to Xfinity to get help to resolve this but basic troubleshooting has not worked.
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Hello @FlaLove, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If your neighbor is using an XER10, they would have to disable it before you can add a new router to the modem.
Unable to place modem in bridge mode to use own router/access points - need local technical support contact
Helping a neighbor out with this, this is not for my account. I have already enabled Admin tool access vis the Xfinity App. Still unable to access modem direct via IP. Page loads but tells us to goto the App. The offshore support has burned 3 hours of my time "diagnosing" the issue only to: Create a
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Need esaclation
I am writing to escalate an ongoing and unresolved technical issue regarding my Xfinity Mobile smartwatch activation. I have spent over 8 total hours on the phone with customer support, and front-line technicians have been completely unable to successfully connect and provision the standalone cellul
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Customer Service
It was a pleasure, @user_dw311z working with you private and getting you taken care of regarding your promotion concerns. We do appreciate you and we truly do appreciate your business!
XfinityRichard
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Billing/retention issue
My promotional rate recently expired, and my 500 Mbps Internet price nearly doubled from $35/month to $65/month. Before the promotional rate expired, I contacted Xfinity through online chat specifically to ask about the upcoming price increase. The agent told me that my $35/month rate had been exten
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