Xfinity Community Forum

Xpro battery

How do I go about purchasing the battery pack for the xpro? I just received it, but there’s no battery for when power goes out.

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Customer Service

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Good evening @user_xghlo0, and thank you for reaching out on our Community Forums with your line relocation request. To confirm, is this an aerial line or underground line?

XfinityAlyssaA

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12 hours ago

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Relocating Aerial service line

I'm doing construction on the property outside my home and need the outside cable line relocated. How do I schedule a service call to have that done?

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Thank you for reaching out to our team here. I will be happy to look into any issue with that outside cable from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message [priva

XfinityJohnG

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12 hours ago

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Construction Department

We have been requesting for more than 6 months for the Construction Department to fix a damaged, dangling line that is in our yard. Several Comcast reps have come to the house, claiming they cannot handle this specific issue and that they will create a ticket for the "construction team" to come to a

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Relocating Aerial service line

I'm doing construction on the property outside my home and need the outside cable line relocated. How do I schedule a service call to have that done?

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Customer Service

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Hey there, @user_c9a8fa I really can't complain, I'm in Arizona it's nice and warm. How's the weather in your area? I'm here to assist you with your concerns if you like to send me a DM, so I can get you taken care of.-Richard

XfinityRichard

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12 hours ago

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Customer of 30 years

You would think after being a customer for 30 years someone from America would get on the phone and call me?

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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12 hours ago

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Construction Department

We have been requesting for more than 6 months for the Construction Department to fix a damaged, dangling line that is in our yard. Several Comcast reps have come to the house, claiming they cannot handle this specific issue and that they will create a ticket for the "construction team" to come to a

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Richard ! how are you doing ? What's the weather like in your neck of the woods ?

user_c9a8fa

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12 hours ago

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Customer of 30 years

You would think after being a customer for 30 years someone from America would get on the phone and call me?

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We're here to assist you, @user_c9a8fa if you like to provide send us a DM with your full first and last name along with your full service address so that we can assist you further with your concerns.-Richard Please send a private message by clicki

XfinityRichard

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12 hours ago

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Customer of 30 years

You would think after being a customer for 30 years someone from America would get on the phone and call me?

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We all need to get together and push for efforts to have Xfinity audited , this needs to be escalated since it’s not an isolated incident. Regulators need to address this!! Anyone know where would be a good start to file a complaint ? bBB? Any sugges

user_44bpot

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12 hours ago

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False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

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This link never worked , how about you guys reach out and give concrete solutions to the customers you guys have scammed and return us the promised buyouts!

user_44bpot

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12 hours ago

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False advertising from Xfinity Mobile buyout program

I switched from Verizon to Xfinity Mobile a few months ago and it has been one of the worst experiences of my life! At the store #102 the sales rep had said that once I payout my contract with then Verizon that I would be getting a 500 dollar reimbursement. After applying for the buyout program and

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If you are thinking of calling me now, I'm kind of busy, so try again in about 18 hrs. Thanks for thinking of me and thanks for the prompt response. ( sarcasm )

user_c9a8fa

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12 hours ago

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Customer of 30 years

You would think after being a customer for 30 years someone from America would get on the phone and call me?

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@XfinityDena what troubleshooting steps have you taken to fix the issue at Comcast Node: 9greatoaks.ca.ibone.comcast.net ? did you even read? This issue is not happening on my end.

user_1jmv9e

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12 hours ago

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package lost and high latency on overwatch

I ran a traceroute (tracert) to 24.105.62.129 (Overwatch server) from my computer, and it shows high latency. In-game, my latency is over 60 ms. Players suddenly disappear from my screen and then reappear on the other side. Everything looks normal up to hop 7, but at hop 8 the packets time out. At h

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Construction Department

We have been requesting for more than 6 months for the Construction Department to fix a damaged, dangling line that is in our yard. Several Comcast reps have come to the house, claiming they cannot handle this specific issue and that they will create a ticket for the "construction team" to come to a

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Customer Service

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Thank you for this information! I will give that a try.

user_81ydqm

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12 hours ago

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Second Landline Phone

My dad has a landline through his xfinity account. He has a special Clear Caption phone (for hard of hearing) plugged into the modem in the living room. We would like him to have a second phone, does not need to be another clear caption phone, in his bedroom in case of an emergency. How do we do thi

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Oooooh yeah, a new badge..... woot !!!

Look at all the progress I've made online ( sarcasm ) [ a new badge ] Conversation Starter : You have posted 5 replies to the community. Thank you for keeping the conversations going!

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Customer Service

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user_su5unh Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup

XfinityVictor

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12 hours ago

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Cable damage , disconnected from pole

Cable disconnected from pole

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Signal issues

TV has interrupted signal making viewing difficult. Only does it with signal coming through the box. Internet TV like Netflix or YouTube are okay.

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Getting Started

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user_w8gupw - Thank you for choosing Xfinity and for taking the time to reach out to us with your feedback and request for assistance. I can understand how frustrating it would feel to be waiting for an incentive update—I know I’d be chec

XfinityThomasA

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12 hours ago

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lied about reimbursement

I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur

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Thanks for reaching out @user_5f4ikv! I know how frustrating it is to have a service interruption that lasts for hours, especially when you can’t get through to a live agent and the status map doesn’t show clear information. Getting your

XfinityAldrik

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12 hours ago

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Another outage by Comcast [Edited]

Yet another outage that has lasted for hours. Can’t talk to a real human and there is no information when service will be restored. Service map is always blank. A complete scam by Comcast. There is no tricks or technicians in my area either. This is a complete scam by comcast. Just turn my service b

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TV screen pixilated after upgrading box and internet speed

All of a sudden, our TV screen is corrupted. Have sat on hold and talked to Xfinity reps who said they were fixing from afar, but they haven't helped at all. Latest box, fastest speed, can't watch TV. I keep being told we have an outage but we don't. Now what?

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