Xfinity Community Forum

Are you using a computer or your mobile phone?

XfinityMelinda

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5 hours ago

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Green box fallen in our front yard with exposed cable

Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.

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Xfinity Stream app issues

Hey Xfinity Stream, are you planning to fix your app problem anytime soon? It’s not working for a week already

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Xfinity Stream App

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@Endlessummer, to fix this, try restarting your X1/Flex box, checking for app updates, or also navigating to the "Extras" menu to locate trailers.

XfinityCarolyn

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5 hours ago

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Movies Not Showing Trailer Options

Using cable box. Why are way more movies now on Xfinity not showing trailer options?

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Please share the link as unable to find any paper & pen account

user_4yhlt1

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5 hours ago

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Green box fallen in our front yard with exposed cable

Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.

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Yes- no internet since 9am on 7/4. I understand it may take time to fix but the lack of transparency is unacceptable.

user_0ewdmn

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5 hours ago

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Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All

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Hello, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.Here's the detailed steps to direct message us: Ho

XfinityMelinda

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5 hours ago

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Green box fallen in our front yard with exposed cable

Green box fallen in our front yard since last 1 month with exposed cable - it’s a safety hazard. No one from Xfinity bothered to fix that even after multiple phone calls.

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Good afternoon @user_0ewdmn. Are you still having issues with your services?

XfinityRaf

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5 hours ago

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Why is service not restored??

Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All

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@user_nf1u2j same issue on two tv’s and on my phone since week ago. Such a useless app 😟

user_ql3k5d

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5 hours ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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Hello there @user_bmoymg, I will be more than happy to help you with your request. To return equipment, the two options you have is your local Xfinity store or UPS. To begin the process of disconnecting, I will need you to send me your name and addre

XfinityDuron

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5 hours ago

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Cancel service

I'd like to cancel service as of now.

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Hello @user_nxisp7, and thanks for reaching out on our Xfinity Community forums! If you're just now trying to sign up for membership benefits, it may be helpful to know when you activated your account. If it was in the past couple of days

XfinityCliff

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6 hours ago

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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I want to cancel service as of now. Where do I return the equipment?

user_bmoymg

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6 hours ago

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Cancel service

I'd like to cancel service as of now.

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Change Forum name?

How can I change my name?

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Getting Started

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Good afternoon, and thank you for reaching out on our Community Forums regarding your internet connection issues @user_6ubtad, we appreciate it. To get started, have you checked to see if there are any reported service interruptions affecting your

XfinityAlyssaA

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6 hours ago

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Internet not working

Our wifi won't turn on for phones or tvs

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Hello i have this same issue. what was the resolution. I am stuck in the loop as well.

user_nxisp7

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6 hours ago

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I am unable to access membership benefits

I am unable to access my membership benefits, everytime I try, I'm stuck in a loop asking me to Join membership. I get emails reminding me to use the perks from my Gold membership. I can access my account, billing, and app no problem, just not my benefits. Please help! It says: Join Xfinity Membersh

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why can't I access my email account?

user_e694d9

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6 hours ago

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comcast.net

why can i not access my comcast.net email

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@user_locpnp Thank you for taking the time to reach out to us here on Forums! What exactly are you wanting to leave a review for? We definitely do value feedback. If it is a specific store location you can feel free to leave a google review for that

XfinityKam

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6 hours ago

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How do you leave a review

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Router

I need to order another router for another room. The extender I have does not work and now that I work from home the WiFi connection is weak for the upstairs room that I will be working from. How can I order or get another router and still keep the one that I have now for the downstairs area.

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Your Home Network

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Hey there Ojsantana231, thanks so much for reaching out here via our Xfinity Forums! I'm sorry to hear your phone is unable to download the Xfinity App. You should still be able to activate your equipment via the Xfinity Assistant or by calling 1-800

XfinityAlfonso

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6 hours ago

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Activate service without the app

Hey my phones won’t let me download xfinity app can y’all activate my service for me

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I'm not exactly understanding why you have to go in. Get checked in stand there for 40 minutes. All to exchange a box that literally took. I don't know [Edited: "Inappropriate Language"] two seconds. You have a counter where people are getting checke

user_locpnp

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6 hours ago

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How do you leave a review

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Outage in Brunswick, MD area

When will our service be restored? The outage details give “severe weather” as the reason, but there has been no severe weather here today. “As soon as possible” isn’t an acceptable time frame for service to be restored. Just give us a real time estimate, please.

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Your Home Network

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