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@user_pwc1e3 this is 100% not a modem issue, I would not advise picking up one of Comcast's as you will be beholden to their maintenance on it, which is becoming less and less consistent. This is a widespread Comcast issue, T1/T2/T3 techs can't even
Xfinity Internet Data Usage not accurate
Last month, my Xfinity app stated I only used 77 GB of my overall 1.23 TB of Internet Data. Oddly, it stopped updating sometime early to mid last month. It did reset, though now it states I have used 0 GB. I tried checking my Xfinity account on a computer, though it still states the same amount. I t
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We appreciate you taking the time to reach out @user_ksvjd8. Internal employee application support is outside our scope of support as we only assist with Xfinity product and service related concerns. You do need to be on an authorized work device in
universal etds site locked out
when i went to redeem my free universal tickets it says i am locked out of the ETDS acount and need to call admin. When i called xfinity yesterday they told me it would be unlocked today and its not. Who is teh admin for teh ETDS universal site? Universal says it not them? I leave for florida tomorr
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Lower Bill
I need to lower my bill. We are on a fixed income and paying $250 for Comcast services is too much. I have streaming plans I can get for a lot cheaper but I am old school and like cable. I would like to keep my current services if I can get a lower price. I am not interested in mobile service either
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Billing
Accepted Solution
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Support
I'm having issues connecting to a live agent to proceed with an installment plan, the support assistant keeps looking into an error. I tried with one agent but we had severe congestion issues. My name is [Edit: Personal Information].
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Is the outbound mail server working
mail will not go. Says outbound mail server may be down
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Xfinity App
I mean doing that. Spelled check changed it.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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It’s park of the rewards and benefits for diamond members
universal etds site locked out
when i went to redeem my free universal tickets it says i am locked out of the ETDS acount and need to call admin. When i called xfinity yesterday they told me it would be unlocked today and its not. Who is teh admin for teh ETDS universal site? Universal says it not them? I leave for florida tomorr
Question
You are 2 days late and know fool well that this was Comcast wide problem. Did I reset my box? The plug on the back of my box is probably going to be worn out soon from ding that. Plus you know that it will not fix this when it happens.
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
Question
I am a Comcast customer trying to redeem my free tickets.
universal etds site locked out
when i went to redeem my free universal tickets it says i am locked out of the ETDS acount and need to call admin. When i called xfinity yesterday they told me it would be unlocked today and its not. Who is teh admin for teh ETDS universal site? Universal says it not them? I leave for florida tomorr
Question
Peer Routing Issues Between Xfinity and Microsoft 365 / Azure endpoints?
I'm experiencing intermittent TCP connection resets to Microsoft 365 / Azure endpoints from Xfinity access points in vicinity of Harrisburg, PA. These intermittent connection resets go away when I use a VPN to a different city. Other than these occasional resets to Microsoft 365 / Azure endpoints, m
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Your Home Network
user_89dbmp Thank you for reaching out! To delete X1 reminders, follow these steps: Using the on-screen guide, find and highlight the program for which you set a reminder, then press the **INFO** button on your remote. Highlight *
unwanted reminders
I keep getting unwanted reminders for Philly sports programs that I have no interest in, forcing me to delete them. How can I stop this annoyance?
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Accepted Solution
Support
I'm having issues connecting to a live agent to proceed with an installment plan, the support assistant keeps looking into an error. I tried with one agent but we had severe congestion issues. My name is [Edit: Personal Information].
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Billing
Same, and when I look at managing my add-ons with Xfinity, Paramount no longer appears as an option. Looks like they pulled it but the customer service reps didn't all get the memo.
Paramount+ app no longer has Xfinity as an option
I subscribed to paramount+ through my Xfinity service. This is an optional addon. Last night an email came my way saying it is now cancelled but I never requested that. I checked with 2 different employees through the chat and they both told me I am still subscribed to it. When I try to sign in thro
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Coundn't install my new modem router.
My new Arris G36 modem router was rejected by the Xfinity app for installation on my computer because the app said that it is refurbished. The HFC MAC ID on it doesn't indicate that it's refurbished. What can I do?
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Your Home Network
congrats, morons, I just cancelled my account. what a stupid decision.
Why can't I get the 5 year price lock for existing customers
Seeing a lot of ads for a 5 year price lock of $50 for the 1 GB plan. As an existing 25+ year plus customer, how do I switch to this plan? Thanks
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Still can't sort by movie price
I saw this was asked over a year ago. Giving the members a deal for $1 for any movie that is $5.99 is nice....except for the fact that not one movie I clicked on is that cheap and there is no filter for this.
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On Demand
@cam1229 thanks for reaching out on our Xfinity Community Forums page. I'd love to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime. How to Send Us a Direct
I have a pending order on my account. Can someone help me figure out the status of my order?
A few days ago, I attempted to sign up online for a new customer promo for the 1 gig plan at $60/month for 1-year, and my order surprisingly went through. I chose delayed shipping, wanting to receive my equipment on or around May 25. Today's now the 21st, but I've received no further update as of ye
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@user_smuhof I appreciate you sending the direct message with the requested information. I'll follow up with you there to continue looking into the missing channel concern.
Xfinity Stream app not showing LiveTV channels, only TV GO channels
**UPDATE** I had a ticket created by a support agent here to put me in touch with someone from the corporate executive resolutions team. Joe was the agent who contacted me, and he, along with Xfinity's engineering teams, was able to fix my LiveTV issue! It took a week, but all 125+ LiveTV channels a
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Did you buy it brand new in its original packaging from a reputable retailer ?
EG
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Coundn't install my new modem router.
My new Arris G36 modem router was rejected by the Xfinity app for installation on my computer because the app said that it is refurbished. The HFC MAC ID on it doesn't indicate that it's refurbished. What can I do?
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