Xfinity Community Forum

Excellent to hear. Glad that is all working for you now. If you notice any other issues our team is happy to help.

XfinityMatthew

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11 hours ago

to the conversation:

Veteran rewards

the link to update my veteran status doesn’t work. I used to be in the diamond tier, but it went back to gold when I moved. Now I can’t reverify my status. https://www.xfinity.com/military

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Streaming

How do I see who is streaming on my account

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Xfinity Stream App

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TO: Lowell Heinlein Thank you for your persistence and professionalism in resolving my installation issue. After more than a month of ongoing problems, you not only identified the solution but stayed with it until everything was fully resolved. Your follow-through and commitment made a frustrating s

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Your Home Network

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Accepted Solution

Thanks. Yes, it’s finally back up. I was able to reverify my veteran status.

user_afrgkk

commented

12 hours ago

to the conversation:

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Veteran rewards

the link to update my veteran status doesn’t work. I used to be in the diamond tier, but it went back to gold when I moved. Now I can’t reverify my status. https://www.xfinity.com/military

Question

user_wc1xiw thanks for expressing your interest in adding internet service. We are more than happy to look into what options are available for you. Please send over a direct message with your full name and complete service address to get started. H

XfinityMarcus

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12 hours ago

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internet service for Pledger Drive, Cave Spring, GA

Are there dates to install cable service on Pledger Drive, Cave Spring, GA

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My only concern is my Ethernet adapters worked fine with the previous gateway and had no issues with connection. Is there a reason why there’s an issue now with the new gateway? Also, is there a possibility that if there any many devices connected to

user_on1tqa

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12 hours ago

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PC Internet/Wifi keeps disconnecting/slow internet

My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res

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Good evening @user_fwagcc, and thank you for reaching out on our Forums with your mobile billing concerns, we appreciate the opportunity to help look into this further. I see that you stated you have not received your promotional trade in credits and

XfinityAlyssaA

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12 hours ago

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I got scammed by xfinity

In November 2024, I switched my mobile lines to Xfinity and participated in a promotion to trade in two mobile phones for two new iPhone 16 Pro Max units, with a guaranteed credit of $1,000 per phone. Although I received an official email confirming that both trade-ins were accepted, I have yet to r

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@user_on1tqa Since your other devices are working well with the new gateway, it does seem like the issue is coming from how the current adapter is communicating with your network. In this case, replacing the adapter is likely the most reliable fix. Y

XfinityDilary

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12 hours ago

to the conversation:

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PC Internet/Wifi keeps disconnecting/slow internet

My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res

Question

Hello @user_mo59br, thank you for your comment. Sorry you’re running into this, especially after following the guide step‑by‑step and still not seeing the Bridge Mode toggle. Can you share the gateway model (e.g., XB6/XB7/XB8) that you have? &n

XfinityMarshante

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12 hours ago

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Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

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user_61b0be Thank you for posting on our community forum so we can take a closer look at your connection reliability. We'd be heart-broken to see you go, so I'd like the opportunity to make things right. Please send a direct message to Xfinity

XfinityEmilyB

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12 hours ago

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Xfinity Support

Please cancel my plan. I need to change service providers due to frequency and prolongation of outages in my area

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@XfinityDilary Although I don’t have a spare cable I can say that the wires are fine because I directly plugged in the cable instead of using the adapters and I got a boost in download and upload speed. After coming to this conclusion, are my only o

user_on1tqa

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12 hours ago

to the conversation:

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PC Internet/Wifi keeps disconnecting/slow internet

My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res

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Thanks for posting on our community forums, user_6aypjc. I’m really sorry to hear you’ve been having such a hard time getting your $200 gift card. I know how frustrating it is to wait past the 90‑day mark, especially after calling multipl

XfinityDilary

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12 hours ago

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$200 Gift Card

I was told I will receive a gift card worth $200 after 90 days of using the Xfinity internet. I got the internet modem in March 2025 and its been certainly more than 90 days and i have not received the card. I called multiple times and was told I will receive it in email but that email did not arriv

Question

Hi there, @user_slh9im! Thanks for reaching out about the picture quality while using the Paramount+ app. I watched the UFC fight last Saturday and it came through crisp and clear. We are glad to further help so you see the same in your home. What tr

XfinityRay

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12 hours ago

to the conversation:

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Paramount+

I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is

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Hello @zigz4, thank you for taking the time to leave a post. Sorry to hear about the frustration you experienced while trying to get help redeeming your free Peacock subscription. Just to make sure we’re checking the right place, when you log i

XfinityMarshante

commented

12 hours ago

to the conversation:

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Platinum account unable to get free peacock premium?

i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl

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Hello there, you have come to the correct place. We will first need to be sure that you qualify for the XB10, all customers do not.

XfinityDuron

commented

12 hours ago

to the conversation:

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New Gateway request

I was directed here to request a new gateway the XB 10 model. Is this the correct place to do that

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Let me get back to you once I tested those out.

user_on1tqa

replied

12 hours ago

to the conversation:

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PC Internet/Wifi keeps disconnecting/slow internet

My issue is that my PC internet keeps disconnecting or gives me slow internet speed. For context I recently switched from Gateway model XB6-T to XB8-T. So far other devices like phone and smart tv works fine but my PC which uses an ethernet adapters(TP LINK AV1000) gives me issues. At first if I res

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This issue was happening to me as well. Found this on Reddit. These instructions work. Thank you for visiting our official Xfinity community support page. Please visit our main website at https://www.xfinity.com/overview, scroll to the bottom-

user_c4m3k5

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12 hours ago

to the conversation:

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How do I access my account when it is in Spanish which I can't read

All of a sudden all my Xfinity account information is in Spanish. I keep getting told to switch it back to English but I can't read Spanish to understand where or how to do this

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Xfinity Support

Please cancel my plan. I need to change service providers due to frequency and prolongation of outages in my area

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Customer Service

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similar issue of 1 email not transitioning, is there a time limit as to when the email will transition? Also what if it times out, before I am allowed to transition, do I lose the email account?

user_56unl6

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12 hours ago

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Yahoo transition setup

I have three Comcast emails, but only two are currently setup to transition to Yahoo Mail. I cannot find a way to contact Comcast and ask that my third email account get setup so i can do them all at the same time.

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H

What does that mean -116.29 mean

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Billing

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