Xfinity Community Forum

@user_vl964m My comcast.net account on my iphone would receive but not send emails. The account on my laptop is fine. I deleted the account from my iphone and am trying to create a new account, but keep getting an error message that says "the user

Again

replied

4 hours ago

to the conversation:

0

My Comcast email account stopped working

My mail.comcast.net says the server is not responding

Question

U

It happens after each episode. I have to turn on cc, then turn them back off for them to go away, and sometimes that doesn’t even work.

user_scgqci

replied

4 hours ago

to the conversation:

0

U

For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

Question

Good day user_isf1wk 👋 Right away I want to thank you for the many years you'd been with the Xfinity family as well as congratulate you on your upcoming delivery! Handing a big move on top of a pregnancy I imagine has your hands completely full for

XfinitySeth

commented

4 hours ago

to the conversation:

0

2

U

Fee reversal

I am writing to formally express my frustration and disappointment regarding a recent charge on my account for “unreturned equipment” in the amount of $120 for a Peacock box. I have been a loyal Xfinity customer for both internet and mobile services for several years and have always paid my bills on

Question

U

Yes, I already tried those steps 3-4 times and I’m still having the issues.

user_scgqci

replied

4 hours ago

to the conversation:

0

U

For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

Question

U

That Streamsaver [Edited: "Profanity"]

user_bazfiv

replied

4 hours ago

to the conversation:

0

U

Peacock activation

I’ve tried for 2 years now to get it to activate. No luck. If someone actually gets it to work please let us know how.

Question

Accepted Solution

user_239ijp Thanks for reaching out! We can open an investigation with the Xfinity Membership Team for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessary&bull

XfinityMartyR

commented

4 hours ago

to the conversation:

0

U

perplexity

Hello, I am a long-term customer who recently moved from Gold to Platinum status. I redeemed my Perplexity Pro 1-year reward in January 2025 and activated it on Perplexity in August 2025 (before the 8/28/25 deadline). My subscription has prematurely reverted to "Free" as of March 2026, even though i

Question

Hey there, user_bazfiv, thanks for stopping by our community forums! I'm sorry that you haven't been able to activate your Peacock account for so long. Our team will do everything we can to help! To get a better idea of what you're running into, is t

XfinitySean

commented

4 hours ago

to the conversation:

0

4

U

Peacock activation

I’ve tried for 2 years now to get it to activate. No luck. If someone actually gets it to work please let us know how.

Question

I was able to activate the espn unlimited and I saw a message that said Disney + and Hulu would unlock but each time I log into those two I’m asked to choose a subscription. I think there are still some glitches to work out. Peacock was the same for

Lkpolo

commented

4 hours ago

to the conversation:

0

espn unlimited

I received an Xfinity email message informing me that ESPN Unlimited is now included in my plan, at no charge. Wonderful, however... I've been paying extra for a Sports Entertainment Package, which includes all the ESPN channels in the ESPN Unlimited package, plus NFL.com, Tennis Channel, and a few

Question

@user_scgqci The OP updated their post with steps they took to resolve the issue. Have you gotten a chance to review that update and see if those steps work for you as well?

XfinityBradM

replied

4 hours ago

to the conversation:

0

U

For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

Question

U

Peacock activation

I’ve tried for 2 years now to get it to activate. No luck. If someone actually gets it to work please let us know how.

Question

•

Customer Service

9

1

0

user_yc60ed, hello there and thanks for reaching out! I totally understand your experience and do apologize. I can take a look at those tickets for you to ensure we are resolving your concerns. To move forward with your concern, please send us a dire

XfinityQue

commented

4 hours ago

to the conversation:

0

U

Lost Trade In Phone

I am writing to formally express my disappointment regarding how our case involving the lost trade-in phone has been handled. We have made multiple attempts to communicate through various channels and were issued several ticket numbers. Unfortunately, we did not receive any updates unless we persona

Question

U

Richard, I have received my money back and it's all thanks to you helping me get started with the process. I appreciate your help and truly thank you. I hope both sides of your pillow are cool, I hope you never have to wait in line, and I hope the AT

user_wg714a

replied

4 hours ago

to the conversation:

0

U

Double charging for over 1 year

I originally had xfinity $50 per month service. My apartment then offered community internet for $60 a few months later, so I kept my original account. Then, they changed the price from $50 to $111, so I enrolled in my apartments community. My apartment has been charging me, and I just found out, so

Question

U

Change Xfinity Voice Number

Hello. I would like to change the phone number of my Xfinity voice landline. How do I go about doing so?

Question

•

Home Phone Features

4

0

U

Accepted Solution

perplexity

Hello, I am a long-term customer who recently moved from Gold to Platinum status. I redeemed my Perplexity Pro 1-year reward in January 2025 and activated it on Perplexity in August 2025 (before the 8/28/25 deadline). My subscription has prematurely reverted to "Free" as of March 2026, even though i

Question

•

Customer Service

8

1

0

U

Fee reversal

I am writing to formally express my frustration and disappointment regarding a recent charge on my account for “unreturned equipment” in the amount of $120 for a Peacock box. I have been a loyal Xfinity customer for both internet and mobile services for several years and have always paid my bills on

Question

•

Customer Service

8

1

0

Hi @user_6m7ybh, thank you for taking the time to reach out today and using our Xfinity Forums Community page. We know it's important to gain access to your WiFi settings to view and change your password. Have you tried to use our helpful Xfinity app

XfinityMelinda

commented

4 hours ago

to the conversation:

0

U

How to change wifi password

Current password isn’t working. I need to change it.

Question

@XfinityDilary Any time! ❤️

Again

replied

4 hours ago

to the conversation:

0

G

my emails

How do I get my emails

Question

user_dc6iuy thank you for using the Xfinity Community Forums page to reach out regarding your billing related concerns and questions. To get started, please send over a direct message including both your full name and complete service address so that

XfinityMarcus

commented

4 hours ago

to the conversation:

0

U

Mobile bill when just trying to adjust normal services

I went in to get try to get a reduction in my cable bill. Instead I now have a bill not only for my cable and internet but now I now have a new bill from mobile which I was never told about. So now I am getting charged just as much if they never would have changed my bill. I am getting charged for a

Question

Thank you for reaching out here. That is definitely an issue we can assist you with from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]: Click

XfinityJohnG

commented

4 hours ago

to the conversation:

0

U

Exterior line issue

I have a very low hanging exterior line between my house and my neighbors. I can reach up and touch it. I need someone to fix it before it ends up damaged.

Question

Thank you for posting on our community forums, gb212121-. I see Again shared a link. Did that work for you? Thanks for your help, @Again!

XfinityDilary

commented

5 hours ago

to the conversation:

1

G

my emails

How do I get my emails

Question