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No sound on abc on two tvs
I have two basic cable boxes and both TVs have no sound just on ABC
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Non-X1 Service
Hey @user_a7b0ee, Thank you for visiting our official Xfinity Forums Community support page. Have you happened to reach out directly to our Xfinity Mobile team to see what options are available for the missing packages? Please let us know what they s
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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@XfinityEmilyB I was able to get the link to work. The Select 210 and Signature 219 interest me. Thank you!
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
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The thought does occur to me that they're ambiguity may mean that - no, you don't have to "upgrade." But if you don't upgrade you'll need another new email provider which would also require a new email address, since Comcast's service is totally dis
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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TMG211 I appreciate you giving that a try. Are you able to copy and paste this link: https://www.xfinity.com/learn/channel-lineup into your browser? You can also clear cache and cookies in your browser settings to see if you can resolve the error.&nb
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
Question
@XfinityEmilyB Okay, I was finally able to get the link to work! The Select 210 and Signature 219 interest me. Thank you!
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
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Hello, @daschlag1 thank you for reaching out over Xfinity Forums. We value your privacy and security, and noticed you had an email address on the public facing post, so I got that removed. I'd like to investigate further if your still experiencing is
TV sound issues [Edit: Personal Information]
2 TVs in house - 1 Sound and picture - 1 picture no sound - I had been working to disconnect the problem unit from my stereo receiver to which the problem TV was connected
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Hey @user_io3tr6! The channels available to you outside the home may vary, please see below: What content is available through Xfinity Stream? Depending on your Xfinity service, subscription type and where you live, you may not have access to
XFINITY STREAM ISSUE
I am logged into my girlfriends in home WiFi and XFINITY stream is saying I’m not connected to in home WiFi… this is preventing me from watching the playoffs.
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Also I meant to say I've been a customer for 40 years - NOT 4! ;-)
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
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Since you initially declined the transition invite, this may be causing unintended issues. We recommend reaching out to our Customer Security Assurance Team using the number or chat contact below Business Hours: 8:00am - 12:00am EST, 7
Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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When I click on the link for channel lineups I get this message: 400 Bad RequestRequest Header Or Cookie Too Large
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
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user_BP12 Thanks for reaching out with your questions. It sounds like the accounts are not linked. You can find instructions for linking your accounts here https://www.xfinity.com/support/articles/switching-between-multiple-accounts. Please let me kn
Tenure Bridge Request: Diamond Status Reset After Plan Change
Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect
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We're always happy to help, and I'm happy our team was able to put your mind at ease! Please reach out if you need help in the future!
Will Email Export Overwrite
apologies upfront - not a simple scenario. background : using the same coax for internet for 25 years and email address for 17 years. I have emails going back to 2008 when Comcast bought previous operator/ISP. My mailbox hovers around 90% of the 10GB limit. I regularly have to go in and remove old f
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Residential address marked as business address
I plan on moving into a new apartment on February 1st, but unfortunately when i try to build a plan and type in the address it comes up as a business address.I need help to get this issue resolved by my move in date
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Customer Service
TMG211 Thank you for reaching out to my team so we can explore new promotions that meet your household needs while staying within budget. I'll ask a few questions and use that to make a good recommendation for you, and we'll start with TV service. Wh
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
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@user_g4ln31 Thank you for sharing your recent experience with our team so we can jump in and provide assistance with your reimbursement request. If you could please send me a DM with your first and last name along with your full-service address, we
Two accounts created for one address causing duplicate charges
I have 2 accounts created somehow but I just need 1 of them. No explanation from customer service about how the other one was created. Called xfinity representative and asked for cancel one of them, received an acknowledge email 5 minutes later but the account is still ACTIVE today (its been 2 weeks
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Tenure Bridge Request: Diamond Status Reset After Plan Change
Hello, I recently helped my mother set up a new 1Gbps promotional plan ($50/mo) at our current address. We kept her existing Xfinity ID, but the new account is showing as Silver Tier, while her previous account at this same address was Diamond Tier. Per the Xfinity Rewards Terms and Conditions (Sect
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Sign-In and Account Management
And I am typing in the entire email address, as the migration instructions spell out.
Yahoo eMail Migration -- I answered No, but now ...
I was not aware of the transition to Yahoo mail when I received the first "A better email experience is now available for you -- Get Started" announcement via web access to my email. I said no. After doing some research and verifying this was a legitimate action taking place, I got the Get Started s
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Hey there, @user_047qnn, thanks for reaching out through Xfinity Forums. Thank you for your services. Yes, a backend process will switch the included line for 12 months to the included Unlimited line for 24 months, usually by the first bill cycle, as
Military Service Benefits - Free Mobile Unlimited Line for 2 years.
I recently signed up for Xfinity internet and received a free mobile unlimited line for 1 year. I just enrolled in military service benefits that include a free mobile unlimited line for 2 years. Will I get my free line extended for another year?
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The thought does occur to me that they're ambiguity may mean that - no, you don't have to "upgrade." But if you don't upgrade you'll need another new email provider which would also require a new email address, since Comcast's service is totally dis
Ge57u
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Yahoo email now optional?
I have used a Comcast email address and the email service for too many more years than I can count. It’s never been perfect, but has served my purposes, so I have been annoyed that I would have to go through the transition to Yahoo and all the predictable problems getting it set up to my liking, eve
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