Xfinity Community Forum

Xfinity Voice not working

I recently upgraded my equipment to a Voice and Data Modem TECHNICOLOR CGM4331COMSerial #: 80DAC2DD12F5. The internet works fine. Voice does not. Reset the unit multiple times. Tried both ports. Tried different RJ11 connection. Still no dial tone. Can't figure out how to talk to live agent after try

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Home Phone Service & Equipment

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@XfinityThomasD I am trying to send but it is not pulling your name up

user_97lll2

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12 hours ago

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Need Corporate Contact representative

On May 18 my service was disconnected. I reached to try and contact financial services to make arrangements due to being a forced retired Federal Employee waiting on the retirement check to be processed from OPM. Well 1st the customer service representative lied and told me to call back yesterday to

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Poor customer service

Malik @ Austell, Ga location was very unprofessional. I ordered a phone online and rqstd store pick. Confirmation email rcvd. P/U within 2 hrs and a passcode email will follow closer to pick up time. Never rcvd email to p/ u order. Contacted the call center which advised to go to the store. Malik sa

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Customer Service

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TheLadyDragonn. I’m really sorry you’ve been dealing with this. I know how frustrating those lag spikes and packet loss can be, especially when they’re affecting both gaming and work calls. I also appreciate you taking the time to t

XfinityDilary

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12 hours ago

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Intermittent lag/high packet loss

I've been having intermittent high spikes of lag/packet loss (similar to this thread) that have been getting increasingly worse over the past ~1 month. It's getting to the point where it's happening every 20 min or so. It's most notable when gaming, especially WoW, where everything will be working f

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@user_xz35qu If you do not remember you Xfinity ID password you'll need to reset that using our password reset tool. If you need the proper settings for setting up a 3rd party program you'll want to refer to our online resource.

XfinityBradM

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12 hours ago

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User ID and Password for SMTP server

I accidentally changed the settings on my SMTP server, now I can't send outgoing mail. How do I reinstate or reset the user id and password for the SMTP server?

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user_fbz5c9 Thank you for reaching out to our community forum to let us know that you received an Email meant for someone else. I've seen this happen in the past when a customer makes a typo while entering their Email upon starting an account. Please

XfinityEmilyB

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12 hours ago

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Told to return equipment for another account

I just received an email telling me to return equipment and that you’re “sorry to see me go” but I’m not cancelling my account? And the account number listed isn’t my account number and trying to get in touch with someone is an actual joke.

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Hi, @ajhead2! We are glad that you want to bring your device to Xfinity Mobile. The service is awesome! May I please have the Model Number for your S23, such as SM-S911U? I can check to make sure it is possible to bring the device to our network.

XfinityRay

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12 hours ago

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IMEI override/whitelisting

I have a Factory Unlocked Samsung S25 Ultra (SM-S938U1). The website incorrectly flags it as locked. I need a manual IMEI override/whitelisting for BYOD activation.

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user_gj7uf8 Thank you for reaching out to us here to let us know about the issue with your email. Once your email account has migrated to yahoo our team no longer has the access to provide support for the email address. There is a dedicated support l

XfinityBrianH

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12 hours ago

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No Help! New Yahoo email terrible and no help from Xfinity!

Was recently locked out of my email. Went to Xfinity store unlocked the account no problem. Try to access my email now, which was recently switched by Xfinity to Yahoo. I have called Yahoo support probably 8 times and we are unable to verify the account, so we don't get anywhere. Every time I scan m

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User ID and Password for SMTP server

I accidentally changed the settings on my SMTP server, now I can't send outgoing mail. How do I reinstate or reset the user id and password for the SMTP server?

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Customer Service

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Transfer utilities over to new telephone pole

At the block of 133 Park Ave. Hamden, CT there are two newly-installed telephone poles [#3058 and #950] waiting to have Comcast utilities transferred from the old pole to the adjacent new one.

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Non-X1 Service

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user_97lll2 I appreciate you creating a post and am sorry to hear of your experience and hardship. Our team is available as well to help review the billing on the account and what possible options are available to assist with your services. Since we

XfinityThomasD

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13 hours ago

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Need Corporate Contact representative

On May 18 my service was disconnected. I reached to try and contact financial services to make arrangements due to being a forced retired Federal Employee waiting on the retirement check to be processed from OPM. Well 1st the customer service representative lied and told me to call back yesterday to

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Told to return equipment for another account

I just received an email telling me to return equipment and that you’re “sorry to see me go” but I’m not cancelling my account? And the account number listed isn’t my account number and trying to get in touch with someone is an actual joke.

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Customer Service

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No Help! New Yahoo email terrible and no help from Xfinity!

Was recently locked out of my email. Went to Xfinity store unlocked the account no problem. Try to access my email now, which was recently switched by Xfinity to Yahoo. I have called Yahoo support probably 8 times and we are unable to verify the account, so we don't get anywhere. Every time I scan m

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Sign-In and Account Management

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Concern moved here to the E-mail help section.

EG

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13 hours ago

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Is my email account ready for migration to Yahoo?

When I enter my email address at Yahoo it says the address is not recognized.

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@Vtnurse78 Were you able to find any outage info on that site or in the app ?

EG

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13 hours ago

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Outage VT (05403)

My Xfinity internet has been down for nearly 24 hours in South Burlington VT. The phone system says agents cannot help until the outage is resolved and disconnects me. Can someone provide a real update or escalation? I work from home at a nurse and need to know whether this is a major infrastructure

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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13 hours ago

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Need Corporate Contact representative

On May 18 my service was disconnected. I reached to try and contact financial services to make arrangements due to being a forced retired Federal Employee waiting on the retirement check to be processed from OPM. Well 1st the customer service representative lied and told me to call back yesterday to

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@xfinitychristy we are making progress. incoming calls arent displaying but someone left me a voice mail and that popped up on the screen/. user_710300.

user_710300

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13 hours ago

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Caller ID not Displaying on TV

I with no success and I'm requesting that you check your end. Why it might be "on our end" Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach"

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@BIslander Resolution: I ended up swapping my XB7 for an XB8. In that process, I saw that View WiFi Equipment and access to 10.0.0.1 is available when the gateway is routing and it disappears when in bridge mode. It would be grea

EG

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13 hours ago

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Cannot Access my XB7 Gateway

I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF

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We don't want you to cancel and understand it can be frustrating when the steps we are trying do not fix the problem, @MrJoeHandyman. I have helped other customers with this same concern. We need password reset options associated with each email acco

XfinityRay

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13 hours ago

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Outlook keeps asking for password.

Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe

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user_xhn30e Thank you so much for giving us the opportunity to assist you with your billing issue, please reach out to us again if you have any other concerns we can help with.

XfinityBrianH

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13 hours ago

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Refund for TV service charges after xfinity rep told me it was cancelled

Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for

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