Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (481.5K)
It's not what it was like prior to the router upgrade. Whenever I turn on any of the TV's I get a connection, but a black screen until I use the voice control to say a channel, and then it becomes visible.
why so many Just a moment, you've caught us in the middle of a quick household update"
Ever since an upgraded router was sent and install I keep getting this message when I turn on a TV that was powered off; "Just a moment, you've caught us in the middle of a quick household update" And if I don't, I just get a black screen, not the last channel when I shut it off, and nothing will ha
Question
Been trying to cancel my service for months
I have been trying to cancel out internet and mobile service for months and keep getting billed. Please cancel all of our services.
Question
•
Customer Service
@user_td6mp1 Our team is here to help. The Fast plan is older plan we no longer offer. I am happy to go over our current internet packages to see what promotions we have to offer you. Can you please direct message me your first and last name a
Review of Internet pricing and loyalty
Hello, I have been an Xfinity internet-only customer for several years and would like to request a review of my account and current pricing. My monthly internet bill was approximately $55 in 2024, increased to about $65 in 2025, and is now $89 per month. I am currently on the Fast 600 Mbps plan and
Question
Review of Internet pricing and loyalty
Hello, I have been an Xfinity internet-only customer for several years and would like to request a review of my account and current pricing. My monthly internet bill was approximately $55 in 2024, increased to about $65 in 2025, and is now $89 per month. I am currently on the Fast 600 Mbps plan and
Question
•
Billing
@amy-788642 I tried that and had a rep say they did that with no result. Do I think they did it? No, probably not, I don't think I ever encountered a single competent customer service representative and I probably tried at least 10 of them over 2 we
RCS Activation Waiting Forever
Switched to my old 16 Pro a week ago, RCS was stuck "Waiting for Activation". Switched to an iPhone Mini 13 as a test, RCS activated immediately. Switched it back to the 16 Pro and no luck. Gemini gave me this script for an agent, but it seems to be impossible to reach anyone at Xfinity anymore. Gem
Question
Hello @user_mpvczt Sorry to hear you are having issues with cancelling. Our team would be more than happy to assist with your request. Please send us a direct message with your full name and service address to get started. To send a "Direct Message"
Cannot cancel Xfinity service online
For hours I cannot find the Cancel My Service option anywhere in My Account, on Xfinity Website. Chat Assistant is not helpful, and I cannot connect to any Live Agent (Live Agent seems to be only available when customer ordering new services). Very disappointed. Please help.
Question
user_r8sh1u Hello! Thank you for reaching out to us here on our Community Forum. Can you please try clearing your cache and cookies and then try the site again (xfinity.com/yoursubscriptions)? If it's still not working, please let us know.
peacock
I have peacock through the Gig plan and it's activated. I've just spent 2 hours trying to get access to Peacock. Peacock has no record of my subscription. How do I access Peacock?
Question
Xfinity support
Hi. I canceled my subscription about 3 weeks ago, but I keep getting reminders about payments. Can you please check that my account was indeed cancelled?
Question
•
Your Home Network
Cannot cancel Xfinity service online
For hours I cannot find the Cancel My Service option anywhere in My Account, on Xfinity Website. Chat Assistant is not helpful, and I cannot connect to any Live Agent (Live Agent seems to be only available when customer ordering new services). Very disappointed. Please help.
Question
•
Billing
change plan to 5 year plan
i had a one year plan which was around 50 a month. the year is over and my bill went up 30 dollars which is not affordable anymore. is there anyway i can change my account to a 5 year plan?
Question
•
Your Home Network
Well.. I verified my code, and seem to have lost contact.
Extra charges, 4x the expected bill amount.
When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we
Question
@XfinityBillie there has already been a ticket created
Missing property
And Xfinity technician within my apartment this morning with intentions to restore my service after paying my bill yesterday I realized after he left that I was missing a baseball cap.... A green and white Hawaiian style baseball cap with the Philadelphia eagles logo and the name priceless on the le
Question
Good morning @user_l2kk1w, and thank you for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the experience you have had with the NOW Mobile service, that is definitely not the experience we want
XfinityJeff
commented
6 hours ago
to the conversation:
0
0
Xfinity Now Mobile is horrible
I should have researched more before going with Xfinity Now Mobile before actually going with the service. I was in a bind and what seemed like a decent deal turned out absolutely horrible in the long run. The service has been [Edited: "Language"] from day 1, the device is the absolute worst Samsung
Question