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New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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Xfinity Stream Website
I have received 2 new TV boxes that were suggested I needed them. I was also told I would receive instructions on how to replace the older ones but I have not received any instructions. Where can I find them?
I would like to speak with an agent a real human being
I would like to speak with an agent a real human being
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@Falsebill Thanks for meeting us here in our community about your bill. We'll gladly review all your account, and address your billing concerns. Please send us a Direct Message with your name and complete service address. To send a "Direct Message"
Agent didn’t close my account.
The agent didn’t cancel my service. She messed it all up. I transferred my service to my mom’s account and they are STILL CHARGING MY OLD ACCOUNT I CAN’T GET INTO. I can’t make these people understand. My bank had to dispute it and NOW they are charging me for payment being sent back? No. That’s not
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Live TV on Stream for Apple Tv
At some point last couple months I cannot see the TV guide on the stream app on my Apple TV. I cannot watch anything. I've tried logging out and logging back in. I've tried reinstalling the app. I've even reset the Apple TV.
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Xfinity Stream App
The problem has been reported in these forums multiple times, and is also captured over at the Mozilla forums. Tech support from Xfinity and Mozilla have made a number of non-functional suggestions as work-a rounds. Btw, the problem is more than swit
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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UGH!!
SO, Y'ALL HAVE ALL DAY TO SIT ONLINE AND LIE TO CUSTOMERS.. I JUST CANCELLED MY MOBILE SERVICES DUE TO THE LIES I'VE BEEN TOLD FROM DAY ONE, 12/22.. I TRANSFERRED ME AND MY MOTHER SERVICES OVER THINKING WE WERE GETTING BETTER DEALS.. NNNNOOOOTTTT!!! AFTER THE INITIAL TRANSACTION, THREE MONTHS IN AND
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Plan
Outages
So many outages this year. Unreal. Can’t get a hold of a human at Xfinity. Absolutely the worst customer service. Ai assistant should be upgraded to more than 3-4 standard responses. Ironically I’ll get an email asking for feedback. I’ll mark negative as I always do and they’ll keep calling, every h
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Your Home Network
user_buapjz, thanks for confirming. Next, I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can
Peacock
I have redeemed my peacock premium offer but I can not activate it. It’s not on my subscription management list to activate
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Hello user_2bdoys, thank you for reaching out here in our Xfinity Community forum. We are happy to help in every way we can. To log in, you would need to set up your account access. You can access your available streaming services at xfinity.com when
Hulu deactivated
We cancelled our Hulu that was not booked through Xfinity. We are paying for the bundle that includes it. Hope do we log in?
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Good afternoon @user_s27xtj. If you could send our team a direct message with your full name and full address, our team can assist you with your request. To send a "Direct Message" ("Private") message: • Click "Sign In" if necessary • Clic
Cancel TV and switch to internet-only — written assistance requested
I want to cancel my Xfinity TV service and all TV-related add-ons while keeping internet active. I also want to move to the lowest-priced current internet-only plan of at least 200 Mbps. The online plan builder only offers replacement TV packages, and sales chat says it cannot cancel TV or transfer
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Same problem with AMC+ app. Reset, restarted, signed in a few different times. I get the same “The page you requested cannot be loaded” message. Works fine on my phone, Nikita not through the cable box.
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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Same issue. Did all the listed things.
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
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Yes, I contacted Xfinity via DM. They were able to describe the available options.
Extending promotional rates?
My promotional rate for 800 Mbps Internet recently expired, increasing my bill from $70/month to $89/month. I’m reviewing my options and would prefer to stay with Xfinity if there’s a competitive existing-customer offer available. I currently see 1 Gig for $85/month in my account, but I’m hoping to
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Hi user_y53xf1, Thank you for reaching out here in our Xfinity Community forum. I am a real live human, and I would be happy to assist you. May I ask for a brief rundown(No personal info, just a short description is fine) of how we can help you?
I would like to speak with an agent a real human being
I would like to speak with an agent a real human being
Question
Cancel TV and switch to internet-only — written assistance requested
I want to cancel my Xfinity TV service and all TV-related add-ons while keeping internet active. I also want to move to the lowest-priced current internet-only plan of at least 200 Mbps. The online plan builder only offers replacement TV packages, and sales chat says it cannot cancel TV or transfer
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Customer Service
I would like to speak with an agent a real human being
I would like to speak with an agent a real human being
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Customer Service
user_qq4wft. I completely understand your frustration, especially after the amount of troubleshooting you’ve already completed, and having a technician confirm that the signal levels looked good. I also understand why you’d want to return
Netgear CM3000 V6.01.04 Provisioning Conflict (Flawless 44 dB SNR / Perfect Power Levels)
Hello. My customer-owned Netgear Nighthawk CM3000 is throwing massive uncorrectable error counts and experiencing packet drops. I have verified my physical signal levels, and they are immaculate. My downstream and upstream power levels are perfectly within specification, and my Downstream SNR is sit
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@hushvip, I can certainly understand your frustration. If you agreed to move your mobile line after being told that bundling the services would provide a $10 monthly discount on both accounts, it makes sense that you would expect to see that reflecte
Incorrect Internet Bill Amount
I am writing regarding a billing discrepancy and a multi-product promotion that was promised to me when I upgraded my services, which has not yet been applied correctly. On September 12, 2026, I spoke with an Xfinity live chat agent (Agent Gauri) to update my home internet plan. During our conversat
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Hello user_61ddcc, thank you for taking the time to reach out here in our Xfinity Community forum. We will be happy to help as much as we can. Was the number identified as coming from Comcast/Xfinity?
XfinityJeffB
commented
11 hours ago
to the conversation:
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for a charge from a spoof number for $303.06 did not make this charge [Edited]
check this out spoof call from that number to my visa [Title edited: "Possible malicious number"]
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