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Refurbished Modem

I received a modem today. It is definitely in poor condition. Scratches all over the unit, grime in the crevasses.

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Hello with application

I lost my application ID lost my application ID can't log in

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I agree. We should get a refund and they should pay for the streaming service we now require in order to watch our shows.

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Scripps channels gone

Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that

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@user_ts11y4 Hi there—thank you for sharing this. We’re very sorry for the service disruption and the impact it had on your work. This isn’t the experience we want for any customer, especially our Diamond members. We’d like to

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Awful customer service

I am a diamond member who has stuck with xfinity despite multiple rate hikes. This week, I was notified by text that there would be “service upgrades” in my area. I am a fully remote worker for a major healthcare company and lost 2 days of work for the “supposed upgrades”. Additionally, whenmy inter

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Outages

Constant all day outages. I have school work I can’t ever get done because our xfinity is out the whole day multiple times a month.

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Low hanging cable wire

Who do I contact to re attach a cable wire to my house?

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Awful customer service

I am a diamond member who has stuck with xfinity despite multiple rate hikes. This week, I was notified by text that there would be “service upgrades” in my area. I am a fully remote worker for a major healthcare company and lost 2 days of work for the “supposed upgrades”. Additionally, whenmy inter

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cancellation of my account

where do I drop off my xfinity equiptment after I cancel?

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Can’t turn audio description off avatar movie

We purchased Avatar fire and ash & the audio description will not turn off. We tried everything

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... my comcast.net email account . How do I get into this account. Logging in to https://connect.xfinity.com is usually a good starting point. If that doesn't work, please post back with a more complete description of the problem you are having.

 commented 

6 hours ago

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Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

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My trade in is still pending despite shipping my old phone a few days after starting my service with Xfinity Mobile. Tracking number shows it arrived at its destination a few days later.  A few weeks later my account shows the trade in is still

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Trade in issue

Customer service keeps lying about resolving my tradin credit issue. How do I cancel this account and get my old phone back? What value is there in lying to your customers?

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Getting into my comcast.net account

I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.

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Having the same issue. This did not fix the issue for my xumo box

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For those having issues with Peacock's closed captions not going away even though the settings are off(on XUMO Box)

So I went over the Peacock app and pressed the three dots button on my remote (not sure if being over the app when hitting that button even makes a difference but it's what I did), I went to app settings/management and hit the "refresh" button for apps, where it says that if there's any updates for

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CBS Dispute

We have not had access to CBS for 2 weeks. I realize you are saying that the dispute is for the customers benefit but this is absurd. Considering how much we pay each month this lack of service is unfair. I fully expect that customers will receive a partial refund. If I didn’t live in a neighborhood

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@user_mfi7uy Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entert

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ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage. To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for p

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