Xfinity Community Forum

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@Srieger I have the same issue and this is going on my second week.

user_yvl41u

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3 hours ago

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Unable to Activate Disney+/Hulu

I am on the Gig+ Streaming plan. My Disney+/Hulu activation button is missing from both the rewards page and xfinity.com/yoursubscriptions. I need a manual activation reset for my MyDisney credentials.

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How to set up a formal complaint - I've been overcharged for well over a year and have spoken to multiple customer support representatives

Back in February 2025, I returned my Xfinity Wifi router having bought one myself online which is compatible with my home cables. I followed the instructions given to me, and returned the Xfinity router in person, to my local store. They made note that the unit had been returned and told me I would

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Billing

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@user_2k65kj, we work via social media, and we can assist right here. The error message itself, should provide additional information, and if it was pertaining to a blocked IP or security it should say so. To be clear, we were wondering if there was

XfinityFrank

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3 hours ago

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Comcast Email is not working on Iphone

As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon

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Update, so. I went to the Xfinity store. Same questions as the tech visit asked and checked. Change plan to Next Gen and removed VOIP (save $$). Got home, exchanged all PC information with Long Lee(store guru). Yes my motherboard supports 2.5g ethern

user_0e3958

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3 hours ago

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Throttling for many months

Before 4:30pm [Image removal: "Personal information"] After 4:30pm [Image removal: "Personal information"] Comcast what say you? You're billing be for full service delivering less than 25%

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i feel exactly the same

user_eg0tze

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3 hours ago

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Yahoo Email

I have been a loyal customer of Comcast and Xfinity for over 25 years. I must register my complaint about Yahoo Email. While it was bad enough being forced to migrate from Comcast email to Yahoo email, which took many hours of my time, now Yahoo wants me to pay an additional $5 per month to avoid ad

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having problems making telephone calls on my cell phone [Edited]

having problems making telephone calls on my cell phone [Edited: "Personal Information - Phone Number"]

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Devices

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Concerning my comcast email is email terminated ?

user_a2c2b4

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3 hours ago

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comcast.net

why can i not access my comcast.net email

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More than 9 hours with customer service- still not resolved

I have been trying since February to get a former land line ported to the new Xfinity mobile phone you sent me. I the past 10 days I have spent almost 9 1/2 hours- NOT A TYPO - trying to get the cellphone operational with the landline number. Every time I call it is 60-90 minutes, that person has to

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Customer Service

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Cancel

Hi- I would like to cancel my subscription as soon as possible. I’ve have been struggling to find out where & how to do so. Thank you

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Customer Service

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Lla42 I aplogize the last rep hung up on you when trying to get help with your account, and that certainly isn't the experience we want for you. We would be happy to help with the current payment issues, and what sounds like a restart of services.&nb

XfinityEricB

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3 hours ago

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Payment Arrangement Issue

I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though their system clearly states payment arrangement and my acc

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Not that i have seen... Not sure but would not the IP Address be a block that Xfinity placed? I should not have a block or security flag so please confirm that I do not have any. Thanks! Again I am open to a call to fix this... It is really a pain an

user_2k65kj

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3 hours ago

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Comcast Email is not working on Iphone

As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not respon

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Greetings, @user_4vtrof! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues accessing your account, but you have definite

XfinityJamesC

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4 hours ago

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jbsmh

Cannot access my xfinity account

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I called 811 to have my line marked. I got an email from Comcast’s saying there are no lines we know there are lines and need them marked. Who do I call?

user_hvzt8t

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4 hours ago

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Mark Underground Cable

I need the underground cable marked for my landscaper who will be doing some digging and edging around the house.

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@user_ethk11 The buzzing is most likely the fans keeping the modem cool as there is a fair amount of power going to it that makes it generate a fair amount of heat. If you're experiencing issues with WiFi raising the modem to an end table or higher f

XfinityBradM

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4 hours ago

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I want to report a noise problem with xfinity modem

I have had two new xfinity modem models within less than a year. Both models have been making annoying buzzing noises. Last night I unplugged the modem. The old model didn't make any noise. My new modem is placed on the hard floor, there is no any obstruction for air flow, no dust on the modem. I co

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Hello @user_pgbscu, thank you for taking the time to leave a post. Sorry to hear that your services were disconnected earlier than expected. I completely understand how frustrating that can be, especially when you still need reliable internet at your

XfinityMarshante

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4 hours ago

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Internet cutoff too early

I'm moving next week and got the new router shipped to me. I still have the old one and it's supposed to be cut off at the beginning of next week since I'm still in my old place but it was cut off today. I need help reconnecting it.

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Bring back NBC! Stop being selfish at our expense

user_vdhaae

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4 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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I'm also in the position of dealing with Xfinity not wanting to honor payment arrangements, then cutting me off and now when I try to make another arrangement, I'm being told that my payment card's address info is wrong (it isn't - its the same as my

Lla42

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4 hours ago

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Payment Arrangement Issue

I have been with XFINITY for over a year and have nothing but problems. They do not honor their payment arrangements that their system sets up and then when you try to explain it to them they tell you there is nothing they can do even though their system clearly states payment arrangement and my acc

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This is unacceptable. Bring back NBC. With the amount that we already pay, the fact that this loss of a complete network b/c of money is selfish. BRING BACK NBC.

user_vdhaae

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4 hours ago

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E. W. Scripps Programming Agreement Expired

E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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4 hours ago

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Unstable internet connection

For several weeks I have dealt with unstable internet. Seems nobody is interested in fixing it. Can you give me a response? I'm customer for many years but am considering changing providers. Erich [Edited: "Personal Information"]

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Hi there, @user_g3onjp. Thanks for reaching out to us here on the Community Forum and sorry to hear about the extended downtime. Any time services are down unexpectedly, it can be frustrating. While we do not provide compensation for lost wages, we d

XfinityFrank

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4 hours ago

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Internet outage Aurora 80010 since 4/19/2026

Outage of internet since early yesterday morning. According to Xfinity repairs would be finished by 2 pm, then 950 pm. Still no internet as of 820 am, 4/20/2026. I work from home as a CSR, and lost 9 hours yesterday due to no service, and looks like that may be the case again today. What remedy does

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