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Why are all of my TVs experiencing issues following a pre-planned Xfinity maintenance in my area yesterday?
Why are all of my TVs experiencing issues following a pre-planned Xfinity maintenance in my area yesterday? We have since done everything we are supposed to do to restore TVs to normal. Picture and audio continues to glitch and go in and out.
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Channels and Programming
Have you already attempted to clear your browsing history on the laptop?
Issue with laptop
My Xfinity Stream DVR playback works normally on my TV and phone. On my laptop, completed recordings work perfectly, but recordings still in progress cannot be fast-forwarded or rewound. This happens in both Chrome and Edge. Please escalate this as an Xfinity Stream web-player issue and check whethe
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We also have been out of service since this morning, now the Xfinity site says that it won't be resolved 11:45 pm tonight
Area outages
We have had 5 area outages in the last week. I would like to know what is going on and if it will be fixed
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@user_01bztv Sorry to hear about the issues with the Xfinity app while attempting to redeem your Xfinity Rewards. Please send us a Direct Message with your name and address, so we may assist.
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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Our team would be happy to help too. Smallville0628. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corner of the page.Click the New Conversation icon t
Trouble viewing membership benefits page
Today I am having trouble viewing the Xfinity Membership Benefits page to look at the new benefits I am getting an error screen that says, "A rendering error occurred: Cannot read properties of null (reading 'fields')." And it is just a blank page. This happens on the Xfinity app and Chrome and Oper
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I am glad you were able to find that information through those steps. Was that appointment set up at the time you had chosen?
Service appointment
I need to check that my appointment is still at the time I chose, not the time the customer service person was trying to change it to.
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Same issue, and yes, I've tried everything suggested here.
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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Email not working
I can’t access my comcast email at all. Every link to the email section just brings me to “https://www.xfinity.com/support/articles/account-email-information”. I am still unable to access the email, I have stuff attached to this email and nothing is working.
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phone number for Xfinity live agent 10431?
Phone number for live agent
I want to speak with a real person about a question I have about my account. Can you give me a phone number to talk with a real customer service agent? Thanks.
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I'm having the same problem
rcs
The RCS group chats stopped working on my Galaxy A53 5G phone two weeks ago. I cannot send or receive RCS group chat messages. I have cleared the Cache and followed all suggestions in order to return back to the chats and I am still receiving the message- Connecting with the status code 3000, please
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NFL network pixilated and drops audio
This only occurs with NFL network, when I watch recorded games the screen pixilates every few seconds and the audio cuts in and out. Every other channel is fine. Makes it in watchable. In the Greenacres area South Florida,
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Channels and Programming
user_h54g8i We would be able to provide that information through DM. Click "Sign in" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversion" (Pencil and paper) icon. In the "To:" Line, type "Xfinity Support". As you ty
Followup to Property Damage Ticket
I opened a Property Damage Ticket yesterday and would like a copy of your Surface Restoration Policy. Thank you,
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user_1dgcoi. Let’s take a closer look on our end and see what options we have to help with this. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send
Xfinity rewards Dunkin’ Donuts fandango promo gone
Hi, I clicked on the offer, but didn’t grab a picture of the promo code and when I tried to go back to get the code, I was met with I’m not eligible for this something something.. I haven’t even redeemed the code, but now I can’t access it at all.
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Thank you for reaching out to our team about those charges. I will be happy to take a look at any charges on the account from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address
XfiComplete charges
I was told my new Gateway modem I just installed would be FREE. I see on my new bill I’m still paying $25/month. Why is this happening!
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AI Bots are more harmful than helpful
I am experiencing issues with my modem and was trying to get in contact with an agent to understand if it was an at home fix or call a tech fix. It took me 30+ minutes to get in contact with a real agent because the chat bot didn’t understand what I was asking and the AI bots that answer the phones
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Customer Service
user_uvrnpi - Thanks for being part of the Xfinity family and reaching out on our Forums! To check your reward status, visit the Xfinity Incentive Tracker and enter your phone number and ZIP code or your account details. Please note: Customers can ch
New customer free debit card of 300.00 or 500.00
Hi I was told buy a representative when I signed up for service I would receive a $500.00 debit card. I have gotten new phone watch and an I pad. I called about 4 weeks ago he reassured me it was being mailed. Still no card. Please check on the status for me and just email me back. Thank [Edited: "P
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I honestly tried to go through the app and check, but couldn't find the link I needed to check scheduled appointments. Now that you posted the steps I can see why. I would have never found it. Why would they make it so hard to find?
Service appointment
I need to check that my appointment is still at the time I chose, not the time the customer service person was trying to change it to.
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Hey @user_tr168r, Thank you for visiting our official Xfinity Forums Community support page. Were you able to get the remote issue resolved? Curious if other functions on the remote are working such as the volume buttons as the remote may need to be
XfinityDemitrius
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Changing inputs
I can’t change the input with the remote
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