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I think part of Xfinity's strategy is to stonewall and not offer any solution until the customer gives up.
late fees
For years Comcast/Xfinity billed me in advance and then charging me a late fee before the service period is even over. For example, Comcast billed me for service from, December 4 2025, Comcast billed me for service from December 10, 2025, to January 9, 2026 and demands payment be made approximately
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Looking for my new password
Email pass word
My phone says that I need to add Comcast pass word to open email. Have no clue why or even what that pass word is.
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payment
I have just discontinued my Xfinity cable service but need to make payment
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Channels and Programming
Good afternoon @user_9d84ym and thank you for reaching out on our Community Forums. We appreciate you bringing this to our attention, and I’m sorry to see that your previous comment had not been responded to. I completely understand where yo
Apple TV StreamSaver subscription activation problem.
I have been unable to activate Apple TV. At xfinity.com/yoursubscriptions when I go to activate Apple TV it gives me an error message saying "Something unexpected happened. Please close this pop up and try again. If the problem persists, try again later." I have tried for several days still getting
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@user_p5bel5 Thank you for your help! You're very welcome !
Can't Reach Anyone
I have a medical condition and got behind on my bill because of it. I need my service reactivated in order to catch up on the bill, because I work from home. I tried to call 3 times and couldnt reach someone through the automated line. I went to a store in person and they said they couldn't help me.
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Hey there, @arby1222! Thank you so much for taking the time to reach out to us here on Xfinity Forums! I am very sorry to hear about the experience with the Don't ask again feature not staying with the 2FA authentication. Is this happening with all b
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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I accidentally trashed emails from a folder and would like to recover them. Is there a way to do this?
I have tried the trash option, and then the profiles option, it was a sub folder with old emails in there and I thought it was my junk folder but tried all the options in reading off the internet thought that I could get a hold of a person and they could resend my emails back to me, but then I just
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Hello @jimdphilly and thank you for posting on our Xfinity Community Forum! We truly want to make things easy, and this is not at all the experience we want for you, especially when you’re trying to move your services. We apologize you ran into
Xfinity now has no customer service and I need help moving my service
Your AI and Phone system did everything it could to prevent me from getting a human on the phone. Your app on desktop isn't even working to check to see if my new address can have service. I gotta say when I was sold this service I had no idea it was the prepaid and you have literally zero customer
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user_053h36. Thanks for reaching out about NFL programming. The agreement to carry NFL Network expired, so it’s no longer available with Xfinity. This includes NFL RedZone and any related Xfinity Stream and On Demand programming. Please know
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Hey @user_enfsw0 sorry to hear you are experiencing these issues with the ESPN Channels. I don't see any reported/known issue at this time. Is it only the ESPN Channels? Any particular programming? Is the image pixelated or does it go out and give yo
Interference on ESPN channels
We are expericence interference of some sort on all ESPN channels for the past week. Is there a reason for the disruption?
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I have one of the top packages, mobile, and Wi-Fi with Xfinity. My package includes the sports package. Need NFL network back
Make a complaint about NFL network
How long will it take to get an agreement to return the NFL network?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Xfinity now has no customer service and I need help moving my service
Your AI and Phone system did everything it could to prevent me from getting a human on the phone. Your app on desktop isn't even working to check to see if my new address can have service. I gotta say when I was sold this service I had no idea it was the prepaid and you have literally zero customer
Question
Xfinity now has no customer service and I need help moving my service
Your AI and Phone system did everything it could to prevent me from getting a human on the phone. Your app on desktop isn't even working to check to see if my new address can have service. I gotta say when I was sold this service I had no idea it was the prepaid and you have literally zero customer
Question
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Customer Service
Interference on ESPN channels
We are expericence interference of some sort on all ESPN channels for the past week. Is there a reason for the disruption?
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X1
Hello there @user_3epa3q I see that you are having some email concerns. Have you been able to have those concerns corrected or you're still having issues?
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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I think part of Xfinity's strategy is to stonewall and not offer any solution until the customer gives up.
csigrissom
commented
13 hours ago
to the conversation:
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Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
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