Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (514.7K)
Schedule technician visit
I need to schedule a technician visit to my home address to change my coaxial cable in my house. The xfinity app will not let me do it. My address is [Edited: "Personal Information"]
Question
•
Customer Service
New payment method
I am trying to change the payment method but it won't let me because it states that I need to verify my contact information, even though it's already been verified
Question
•
Customer Service
user_uu2knl - Thank you for your feedback. We'd appricate the oppunirty to help in every way we can. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in the top-right corn
Angry 23 year customer.....
There was a tree cutting service across the street on Wed 8/19 and our T.V/internet went down. Pretty sure they hit the pole with something. Reported outage to Comcast via virtual assistant (which seems to be about all you can do) and it said "would keep us posted". Sunday, still no T.V/internet and
Question
Hello @user_5dcb51 thank you for reaching out on our community forum! Have you attempted a power cycle to power the whole system down to see if that corrects the issue?
Replacing my window batteries
A couple of my window alarms are not working. After changing the batteries. Keeps dinging like there is an open window. Not getting a green light saying activation. Any suggestions? Thank you!
Question
help with an Iphone order
To whoever may read this email, I am actively seeking any type of support for the following issue: On 18 August, I purchased an iPhone 17 through XFINITY.com (order# 331090456945194714) This purchase was driven directly by the flood of promotional emails XFINITY sent me touting special iPhone offers
Question
•
Devices
I have been having the same issue of Disney constantly freezing, and clearing the local data did nothing. When are you going to get this fixed? It has been an issue for months. Why am I paying for a service I can't use?
Disney plus and Paramount plus apps freezing
Both apps may be watchable for a few minutes, then constantly buffer and then freeze.
Question
Actually the color of the outside of the cable has nothing to do with permanence. Though when we string temp lines above ground we do tend to use brighter colors to make them more visible, that does not mean that once we put it in the ground it will
Orange Temporary Cable Damaged
I live at [Edited: Personal Information]. A recent landscape project revealed an orange coaxial cable that was damaged in the project. Not cut, but damaged. It was only 1 inch below the ground surface. I would like it repaired and, ultimately, a permanent black cable installed.
Question
The technician came out today and fixed the line that was severed by the neighbors tree trimming company. I just went on to try to get a credit and they offered me a $10 credit for being without Internet and TV since 19 August, which is 10 days. That
Angry 23 year customer.....
There was a tree cutting service across the street on Wed 8/19 and our T.V/internet went down. Pretty sure they hit the pole with something. Reported outage to Comcast via virtual assistant (which seems to be about all you can do) and it said "would keep us posted". Sunday, still no T.V/internet and
Question
@Again So my mail is not forwarded from Comcast, it just bypasses Comcast Completely?
Forwarding
First off I have to say switching my email to Yahoo was a major bad mistake. I want to use a another email provider. How do I get Comcast to forward to something other than Yahoo?
Question
Hello user_kokekv thank you so much for taking the time out of your day to reach out here via our Xfinity Forums! Have we tried other browsers or In-Private browsing? Are you able to send and receive test emails?
Can't receive new emails
Since Monday I have not been able to receive any new emails, although I am able to send emails. I can login successfully and see all my emails from Monday and before, it's just an issue receiving new emails. I am logging in on Xfinity.com and I have already tried clearing my cookies and cache and up
Question
Horrible wifi connection, lots of packet loss, ping goes up and down a lot
I’m experiencing recurring packet loss and latency spikes every afternoon. This has been happening for years. Today I ran pathping to 8.8.8.8 and observed approximately 3% packet loss reaching Google, with packet loss appearing on Comcast network hops as well. Could Xfinity Support check whether the
Question
•
Customer Service
Damage to lawn from digging
Comcast was digging at my house last week at [Removed: Address] I think the crew is done, but not sure as there are still markings in street. There is a patch of grass missing on the right side of my house (when facing the house) that needs to b le repaired. Please advise?
Question
•
Customer Service
user_zkyfit- Thank you for your feedback and for reaching out. Keeping your services accessible and reliable is more important than ever, and we understand how important it is to stay connected. Our Technology and Engineering teams work around the cl
Rio Rancho, NM
No internet service for six hours now. There has been no update or a time given for restoration. When you call customer service, it will hang up on you if your phone number matches the address of the outage. Can’t even talk to a person. second time in two months we’ve had an outage in our area.
Question
Why are there so many languages cutting out all the time
Cable keeps cutting out the language on all channels all the time
Question
•
Channels and Programming
Current line is still operable. However, damaged. Also wondering why a permanent black line was not installed.
Orange Temporary Cable Damaged
I live at [Edited: Personal Information]. A recent landscape project revealed an orange coaxial cable that was damaged in the project. Not cut, but damaged. It was only 1 inch below the ground surface. I would like it repaired and, ultimately, a permanent black cable installed.
Question
about the discontinued ACP program and were unable to help me process the change. Could an official Digital Care employee please help me manually link my account and transition my billing plan? Thank you!"
Existing customer wants to transition to internet Essenitals due to hardship.
Hello, I am an existing customer looking for help transitioning my current internet service to the Internet Essentials program due to financial hardship. I qualify for the program, but when I called customer service, the phone agents got confused about
Question
xfinity support
Hi, I have permanently moved back to Japan and would like to cancel my Xfinity Internet service. I am currently overseas and unable to receive a callback on a U.S. phone number, so I would appreciate your help completing the cancellation through direct messaging. Please let me know what information
Question
•
Customer Service
Thank you for your feedback and for reaching out to us here for help, user_rac4f4. You've reached the right place for help. Please send us a Direct Message.On a Desktop: Make sure you’re logged into the forums.Click the Direct Message icon in t
Promised promotion of free phone not being honored
I am requesting an official corporate review regarding a promised promotion that is not appearing on my bill. On July 30 and July 31, 2026, I spoke with phone support and agreed to activate a line based on the representative's explicit guarantee of a free mobile phone promotion with no hidden charge
Question
I did a Direct Message according to the instructions as suggested a week ago. Absolutely nothing has happened. Please do something. No one has helped with my problem and I have tried everything.
why can't I correct a billing error?
I have discontinued my account. But my new bill lists something or things I never signed up for! TV Plus and 300MBPS. I tried canceling this - I tried changing my payment online. Not possible. Even just clicking on View Bill can send me to Bad Gateway over and over again. Your Chat AI and Phone AI c
Question
Hello @user_1uzdgz, and thank you for reaching out on our Xfinity Community forums. I can understand how frustrating that would be, especially if you're trying to watch a live event and the channel keeps freezing and repeating. To help us narrow this
XfinityCliff
commented
10 hours ago
to the conversation:
0
0
ESPN channel only
Our ESPN channel keeps freezing up and it seems to get stuck and keeps repeating itself
Question