Xfinity Community Forum

Hello @user_99jf9d, thank you so much for the update. I’m really glad to hear that upgrading to the newer boxes resolved the issue for you.

XfinityMarshante

replied

4 hours ago

to the conversation:

0

Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

Question

@user_botq9z - Hello! We haven't heard from you since our last DM, but it appears the correct backup battery for your X-Pro service has arrived. I went ahead, as promised, and credited the first charge for the other battery case we sent. But if you h

XfinitySara

commented

5 hours ago

to the conversation:

0

U

Activate direct messaging

Need to direct message to purchase the battery back up for the pro WiFi extender

Question

U

ESPN unlimited

Unable to activate espn unlimited even though it is included. I don’t have or never received the activation email that people got. Contacting support has been no help. It shows that it is included but I don’t see anywhere on how to activate. When I click on activate subscriptions, it shows peacock a

Question

•

Xfinity Stream Website

3

0

C

I have a friend who has a Vsee Box, $300 one time and she can watch whatever she pleases, including NFL network. I’m going over there to check it out this weekend.

Charly1823

commented

6 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Like you mentioned @mgob, it is a valid charge, but we can see if there is anything that can be done on our end. Could you please send our team a direct message with your full name and full address?To send a direct message:Click "Sign In" if necessar

XfinityJeff

replied

6 hours ago

to the conversation:

0

M

Excessive Data Roaming Charges

Hi, Today I was charged $1700 worth of data roaming charges. They occurred when I left the country and before I had the chance to turn on Xfinity Global Pass. What can I do to avoid paying $1700? Is it possible to retroactively activate the global pass for the day? I activated it less than 2 hours a

Question

U

I remember that about 3 years ago something similar happened to me, where they had made the phone orders incorrectly. I didn’t know, so I preferred to go to a physical store. When I was there, the guy told me they had created 3 orders, and he cancele

user_e2fy5x

replied

7 hours ago

to the conversation:

0

U

Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

Question

Hello @user_59nfov. Sorry to hear they did not set up the cancellation for you. Our team would be more that happy to help you out and get this resolved. In order to do that please send us a direct message with your full name and service address. To

XfinityMatthew

commented

7 hours ago

to the conversation:

0

U

Cancelled my xfinity and still being billed.

I tried cancelling and then talked with someone in customer service on May 7th. Checked my bill statement with bill scheduled for May 16th. Tried to cancel but being asked to schedule a time for someone to call me on the 13th which is the earliest and during my work. This is ridiculous.

Question

U

Good luck even when they ask you to DM them for a resolution (getting your hopes up), someone else responds and asks for the info all over again, as its just a customer service DM and then no response after explaining again for yet another time. I ha

user_853rw3

replied

7 hours ago

to the conversation:

0

U

Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

Question

Thanks for reaching out to us, can you clarify what services you're referencing that are needing the QR code to? Are you referencing your residential services or your Xfinity mobile services?

XfinityOrlandoM

commented

7 hours ago

to the conversation:

0

U

Where to find my QR code

Question

@johngbg3 Thanks for reaching out to us, here's some additional information on how you can access your email through our xfinity app or through the website that @Again provided. https://www.xfinity.com/support/articles/how-to-access-em

XfinityOrlandoM

commented

7 hours ago

to the conversation:

0

email

how can i get my email from this site

Question

U

I am experiencing a similar or even worse situation than hers from yesterday, Friday. I called because I wanted to see if I could get a better monthly plan for my phone, and they told me that I had a promotion offering me a free Apple Watch, but that

user_e2fy5x

replied

8 hours ago

to the conversation:

0

U

Xfinity Mobile False Advertisement

I tried to place orders to upgrade my husband and I's phones online so we did not have to go to the store with our children (ages 7, 5, & 2). I had a $300 promo code so I decided to upgrade early for Mother's Day. I placed the first order for my husband's phone then needed an agent to help apply the

Question

M

I know it’s a valid charge but i’m asking what we can do about it. I read about the same situation with other people making the same mistake with other carriers and they were all able to get some type of waiver or reduced fee. I just don’t know how y

mgob

replied

9 hours ago

to the conversation:

0

M

Excessive Data Roaming Charges

Hi, Today I was charged $1700 worth of data roaming charges. They occurred when I left the country and before I had the chance to turn on Xfinity Global Pass. What can I do to avoid paying $1700? Is it possible to retroactively activate the global pass for the day? I activated it less than 2 hours a

Question

U

Cancelled my xfinity and still being billed.

I tried cancelling and then talked with someone in customer service on May 7th. Checked my bill statement with bill scheduled for May 16th. Tried to cancel but being asked to schedule a time for someone to call me on the 13th which is the earliest and during my work. This is ridiculous.

Question

•

Customer Service

8

1

0

U

WiFi stopped working

Tried resetting the router bf it didn’t work keeps flashing orange

Question

•

Your Home Network

10

0

U

Inquiry About Early Termination Fee and Service Cancellation

Dear Xfinity Support, I renewed my contract on 05/07/2026 and agreed to a new plan that provides 1 Gigabit internet service for $50 per month. Based on this agreement, I was expecting internet speeds close to the promised level. However, I have noticed that my internet speed frequently drops to arou

Question

•

Customer Service

7

1

0

U

I agree 100%. If Xfinity chooses not to retain NFL Network and NFL RedZone before September I will be cutting the cord and head to less expensive platforms.

user_o74m79

commented

12 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

Hello @user_eqcmsu, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I would need to pull up your account to check on your subscription and see why you're not able to activate y

XfinityChelseaB

commented

12 hours ago

to the conversation:

0

U

Disney/hulu subscription

I just got the package with disney,Hulu peacock,Netflix etc and I received the activation email for every one except Disney and Hulu. Tried to sign in under same email and login info and its not letting me in. What do I do?

Question

Hello @user_9c9s5d, thank you for this information. We still need a few more details about the mailer you received. Does it mention that it's an online offer or that if it requires a new customer account?

XfinityMelinda

replied

12 hours ago

to the conversation:

0

U

mobile live agents

Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st

Question

U

Been with Comcast/Xfinity for many decades. But with losing the NFL network, which I paid extra to make sure I had it, I am starting to look at other options. Never heard anything about it being cancelled until I went to the channel and got th

user_9mu6ec

commented

12 hours ago

to the conversation:

0

M

Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

Question

U

The mailer is from Xfinity Mobile, addressed to me. "Get a free 5G Phone" This mailer has an identifier in tiny characters at the lower right, back side. It reads:LTP99996-1740.

user_9c9s5d

replied

13 hours ago

to the conversation:

0

U

mobile live agents

Twice in the last two weeks, I have gone online to respond to an offer I rec'd in the mail and twice the response I got had little resemblance to the offer on the mailer. Or on the screen alongside the chat window. The live agents I dealt with were just awful. The default plan is "Stonewall, then st

Question