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@xfinitychristy we are making progress. incoming calls arent displaying but someone left me a voice mail and that popped up on the screen/. user_710300.
Caller ID not Displaying on TV
I with no success and I'm requesting that you check your end. Why it might be "on our end" Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach"
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@BIslander Resolution: I ended up swapping my XB7 for an XB8. In that process, I saw that View WiFi Equipment and access to 10.0.0.1 is available when the gateway is routing and it disappears when in bridge mode. It would be grea
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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We don't want you to cancel and understand it can be frustrating when the steps we are trying do not fix the problem, @MrJoeHandyman. I have helped other customers with this same concern. We need password reset options associated with each email acco
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
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Hello user_szc50r! I know exactly how frustrating it is to be without services for any amount of time, much less a whole day, so I appreciate you coning to us for help! Whenever our local teams are made aware of interruptions in the area, they always
No Internet
I have no Internet or other services and the outage map is only showing my residence. It's been out for 24 hours now. What is going on???
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Thanks for posting on our community forums, user_kqah29. We'd be happy to help with any service concerns. Could you give us more details? How can we assist?
Reach a live person
I have been trying for weeks to speak with a live customer service agent regarding several different things. Chat was no help and I have tried a few times with them. Can someone please call me so I can get these issues fixed.
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update window
I have set my daily update to happen between midnight and 2am so why does it sometimes (like once a week) update at a time outside this window (like 4am)?
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X1
Reach a live person
I have been trying for weeks to speak with a live customer service agent regarding several different things. Chat was no help and I have tried a few times with them. Can someone please call me so I can get these issues fixed.
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Customer Service
Hello user_lgfugi thanks so much for reaching out here via our Xfinity Forums! Is this still a concern for you, or have you been able to fully activate the new cable box? We have several articles that can help when activating new equipment:&n
Got new box and remote. Have a roku tv. Went to cable box to connect and got to welcome to your enter. experience. But no further
Got new box and remote. Trying to get it to work on a tlc roku tv
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Need Corporate Contact representative
On May 18 my service was disconnected. I reached to try and contact financial services to make arrangements due to being a forced retired Federal Employee waiting on the retirement check to be processed from OPM. Well 1st the customer service representative lied and told me to call back yesterday to
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Billing
No Internet
I have no Internet or other services and the outage map is only showing my residence. It's been out for 24 hours now. What is going on???
Question
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Customer Service
@XfinityPeterH This sounds a lot like the real solution is to just stop attempting to use Comcast email services. Easy enough.
Outlook keeps asking for password.
Each Comcast.net email account asks for my password when checking mail. Never mind that it's been stored there since forever. Initially this only happened when I was using a VPN, or was not on Comcast internet, and I figured it was just because I was off the Xfinity network. However it started happe
Question
You are very welcome. I will be happy to share that feedback with the proper team from here.
Multiple Xumo boxes not properly cleared of linked accounts
I went back and forth to my local store 3 times yesterday, all to get a Xumo box that I could link my account and stream from. First box, had another user's name on the linked account page ("William"). I press "This is not me" and it tells me to call the support number. After trouble shooting the su
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I returned the box and got a Roku. No one in person or over the phone could help. Just kept saying “that’s so weird” and offering me another box to try for a 4th time Please do better so this doesn’t happen to someone else. The refurbished boxes are
Multiple Xumo boxes not properly cleared of linked accounts
I went back and forth to my local store 3 times yesterday, all to get a Xumo box that I could link my account and stream from. First box, had another user's name on the linked account page ("William"). I press "This is not me" and it tells me to call the support number. After trouble shooting the su
Question
Thank you for reaching out to our team. If you are still having issues with that Xumo box I will be happy to look further into that from here.
Multiple Xumo boxes not properly cleared of linked accounts
I went back and forth to my local store 3 times yesterday, all to get a Xumo box that I could link my account and stream from. First box, had another user's name on the linked account page ("William"). I press "This is not me" and it tells me to call the support number. After trouble shooting the su
Question
@XfinityChristy Unfortunately, it didnt work.
Caller ID not Displaying on TV
I with no success and I'm requesting that you check your end. Why it might be "on our end" Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach"
Question
WheelHouse Thanks for submitting a post on our Commuity Forums. Were you able to get passed the red banner message? This article can provide some great information on how to redeem and activate the Peacock subscription. https://www.xfinity.com/suppor
Peacock Premium plan activation
I am trying to Finalize My Account. I put in all the required information. When I hit the Yellow "Finalize Account" Bar, I get a red error banner that says, "Sorry, there's been a problem. Please try again."
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@user_xl7bzj Philadelphia
LAST button no longer shows DVR shows
If I stop a DVR program while watching it, using the LAST button will show this DVR program along side the last watched channels. As of today, the Last button only shows channels, not a DVR program that I stopped mid watch. Anyone else seeing this? Is there now some setting on the X1 box for this be
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We can most certainly help process your request @user_enh7jy. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the &ld
Internet service cancellation
Hello, I’d like to cancel my current Xfinity internet service under my name because I’ve moved out of the apartment. My former roommate will be setting up a new account/service separately under their own name for the same address. Could you please let me know the steps needed to cancel my service an
Question
@BIslander Thank you for the update for our community and working with us in direct message. We appreciate your feedback. Please let us know if there is anything else we may be able to assist with. This is also the full article for support on accessi
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
Question
user_xhn30e Thank you so much for giving us the opportunity to assist you with your billing issue, please reach out to us again if you have any other concerns we can help with.
XfinityBrianH
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Refund for TV service charges after xfinity rep told me it was cancelled
Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for
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