Xfinity Community Forum

david.g1 Thanks for reaching out to us here for assistance with your box concern. To confirm, are you needing boxes with cable inputs or asking how to use our wireless TV boxes you just got?

XfinityEricB

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6 hours ago

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new box without cable input

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

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We are happy to look further into your account and boxes. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":Click "Sign In"

XfinityJanelle

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6 hours ago

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SiriusXM not working error APPS-04036

I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the

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Hi @user_xygdyr I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well, we will be happy to submit the fe

XfinityJanelle

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6 hours ago

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Xfinity Stream Support for Linux or MacOS

Why doesn't Xfinity Stream support anything other than MS 10 or 11? MS 10 is no longer supported by MS which only leaves MS 11 as the only option. This is not ideal as it has issues as an OS with respect to supported hardware, insistence on online account and privacy issues. Please open up options f

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This is some great information by @EG. Our team can help you get all set up and activated. @user_bwu2pl, Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed ste

XfinityKei

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6 hours ago

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Blinking

I just signed up for infinity internet and my gateway is blinking orange and won't change color I resented it I checked the cords and it's still blinking orange I don't know what to do I just got this yesterday

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Xfinity promotion

What is my balance on my Xfinity $200 debit promotional card ending [Edited: "Personal Information"]

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Customer Service

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new box without cable input

I clicked the links to get upgraded TV boxes. Neither one has an input for the cable. Both my existing main box and the smaller box for the bedroom TV have cable inputs. Xfinity Assistant couldn't help. Thank you.

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Customer Service

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@user_lzpehy Can you meet us in a direct message, so we can check in on the status of that open box?

XfinityKei

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6 hours ago

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Adequate Customer Service Not Available

The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested

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@XfinityJanelle The app has worked in the past. This is recent. I am able to log in when I reset my local data on the box, but then it hangs, leading to me trying to restart the app, and then the error resumes. So the boxes are compatible with the

Rushfan003

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6 hours ago

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SiriusXM not working error APPS-04036

I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the

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The question was answered, however the issue has not been addressed.

user_lzpehy

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6 hours ago

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Adequate Customer Service Not Available

The cable box mounted on the exterior of the building appears to have been opened and tampered with. I tried speaking with a representative but the representative that were routed to me , located in the Philippines and Cape Town South Africa weren’t interested

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J

Exceptional assistance from Adam

On February 20, 2026 @ 2:00 - 3:00 PM, I was in need of help to restore/activate the internet function of my laptop and iPad. I made multiple attempts independently to correct the situation, using Chat, many suggested links and my own thoughts to NO AVAIL. I finally reached ADAM a live agent. I am o

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Xfinity Compliments

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@XfinityBenjaminM wait, I refreshed and it looks like the link is there.

user_xd9or2

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7 hours ago

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Subject: URGENT: Ongoing Failure to Cancel My Xfinity Account

Dear Xfinity Customer Service, I am writing out of extreme frustration regarding my repeated and unsuccessful attempts to cancel my Xfinity cable service. This experience has been completely unacceptable, and I expect immediate action. I first submitted my cancellation request on January 6, 2026, an

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@XfinityBenjaminM I tried that earlier and it blocked me saying I needed a phone number on file. I tried to add my number but I received a message that the phone number I tried to enter was already being used on another account. I suspect because of

user_xd9or2

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7 hours ago

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Subject: URGENT: Ongoing Failure to Cancel My Xfinity Account

Dear Xfinity Customer Service, I am writing out of extreme frustration regarding my repeated and unsuccessful attempts to cancel my Xfinity cable service. This experience has been completely unacceptable, and I expect immediate action. I first submitted my cancellation request on January 6, 2026, an

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@XfinityBenjaminM also, my original post was drafted to be a email to customer service. But when I went to send it I find out Xfinity has no public email address, even for customer service, which I find interesting and frustrating. I am just trying

user_xd9or2

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7 hours ago

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Subject: URGENT: Ongoing Failure to Cancel My Xfinity Account

Dear Xfinity Customer Service, I am writing out of extreme frustration regarding my repeated and unsuccessful attempts to cancel my Xfinity cable service. This experience has been completely unacceptable, and I expect immediate action. I first submitted my cancellation request on January 6, 2026, an

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user_xd9or2 We'll need to look at your account to get this figured out. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them: Click "Sign In" if necessary • Clic

XfinityBenjaminM

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7 hours ago

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Subject: URGENT: Ongoing Failure to Cancel My Xfinity Account

Dear Xfinity Customer Service, I am writing out of extreme frustration regarding my repeated and unsuccessful attempts to cancel my Xfinity cable service. This experience has been completely unacceptable, and I expect immediate action. I first submitted my cancellation request on January 6, 2026, an

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@XfinityBenjaminM Hi Benjamin, The date on the email is January 6, 2026. Even 10 days out the Rep told me the account had not been cancelled on the call January 20, 2026. Today the Rep told me it had not been cancelled. My account shows two past du

user_xd9or2

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7 hours ago

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Subject: URGENT: Ongoing Failure to Cancel My Xfinity Account

Dear Xfinity Customer Service, I am writing out of extreme frustration regarding my repeated and unsuccessful attempts to cancel my Xfinity cable service. This experience has been completely unacceptable, and I expect immediate action. I first submitted my cancellation request on January 6, 2026, an

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Cancel service

Looking to cancel my xfinity

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Customer Service

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user_xd9or2 Hello! Thank you for reaching out to us here on our Community Forum. Is the date on the cancellation email you received match the date you requested your services to disconnect? It is not uncommon that when a cancellation request is recei

XfinityBenjaminM

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7 hours ago

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Subject: URGENT: Ongoing Failure to Cancel My Xfinity Account

Dear Xfinity Customer Service, I am writing out of extreme frustration regarding my repeated and unsuccessful attempts to cancel my Xfinity cable service. This experience has been completely unacceptable, and I expect immediate action. I first submitted my cancellation request on January 6, 2026, an

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Subject: URGENT: Ongoing Failure to Cancel My Xfinity Account

Dear Xfinity Customer Service, I am writing out of extreme frustration regarding my repeated and unsuccessful attempts to cancel my Xfinity cable service. This experience has been completely unacceptable, and I expect immediate action. I first submitted my cancellation request on January 6, 2026, an

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Billing

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RCS Activation & Verification Texts

I’m currently unable to receive any 2factor verification messages from websites/apps to my text messages and my phone is stuck at “Awaiting RCS activation”. This is a new problem as I’ve had my phone for a while and have had Xfinity mobile for years. Anyone have any suggestions?

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Network

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user_alnbvf Our Xfinity Stream app provides content based on a subscription you have with us for TV service. If you are looking to stream some content that has no cost, we do have a Xumo box we can send you that has some included streaming service bu

XfinityEricB

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8 hours ago

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Xfinity stream

Service address [Edited: "Personal Information"]. I have a simple question. Can I run xfinity stream app on my roku? I can run the stream app on my phone. I recently signed up with the 5 year price lock on 1 gig internet. Does xfinity stream come with it?.. I have tried xfinity assistant with no suc

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