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I am sorry, I mentioned the steps you can take to unsubscribe via text, call, and email. Is there anything else we can assist you with today?
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
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I hold the number on on file so it would be easy for me, someone who is not involved with the account, to make unauthorized changes to the account. Good to know. I am shocked there is no system put in place to resolve these situations.
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
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@RickD01 Still waiting for the invitation. Transition to Yahoo! Mail was on hold for a bit, but has started again. You will receive your invitation in due time. The timeline for completion has been extended into 2027, so it may be a while.
Excessive time delays for receiving emails
This issue has been raised before, and it still has not been resolved. Emails sent from outside the comcast.net domain are frequently delayed. I have included the email header from an example email received today but sent yesterday. As you can see the email was delivered to the Comcast server at Sun
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Correct in order for any agent to have access to a customers' account a code has to be sent to the number or email on file.
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
Question
If it is a text message, you can reply STOP and that usually unsubscribes your number. If it's a call I would suggest answering the call and letting any agent know it is the wrong number. If it's an email there should be an unsubscribe option towards
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
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Is there an issue accessing the Data Usage page?
Good Day! When I go to https://customer.xfinity.com/#/devices#usage and login, it hangs and eventually logs me off. There are no ad blockers or such in place. I was happily using the Xfinity app until now, but you pulled it from my phone saying the phone was too old (2021, Android 11). Can you lend
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Your Home Network
Question.. when you say 2 factor authentication has to happen, do you mean like such as a text to the phone number on the account ?
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
Question
OK, then we are unable to do anything regarding these notifications. Since we have no way to access the account holders account we cannot alter or delete your number. Does your provide have a way to block spam calls or messages?
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
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I am not a comcast customer.
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
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tired-of-being-scammed No I am sorry that was even mentioned. In the first place we do a 2-step security verification on every account before any changes can be made, or account information can be discussed. Is your current number with us? &nbs
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
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I just sent a message to them thanks
Employee account stuck in seasonal suspend since Wednesday. Had to miss work all day today, internet STILL is not working I need help ASAP
Hello, I have been having an issue with my services since Wednesday. I did not payment bill, so my services got suspended. My impression with this is my internet still should be working as an employee regardless so I am able to work. Luckily I'm off on Wednesdays and Thursdays, but that's beside the
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@XfinityVictor No I simply got a new phone number that used to belong to someone else. I am not on the account and it seems a lot worse that they would go ahead and disconnect the person's internet when I'm telling them I have no connection to that
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
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tired-of-being-scammed I am very sorry your number is linked to someone's account. The fastest way is for them to remove your number from their account. Do you know or have contact with the person that has the account? Do to account privacy we cannot
Shubham insists the only way to remove my phone number is by reporting abuse
This is how the support is?? I have a new number and I am getting all of someone's Xfinity account related texts. Shubham from customer service insists the only way to remove my phone number from someone else's account is by filling a fraud report through the Report Abuse link. This is absolutely in
Question
Network Routing Issue: High Ping to VALORANT / Riot Direct Backbone Peering Hop 10+
Hello, I am experiencing a sudden, persistent routing issue impacting my connection to VALORANT (Riot Direct) servers. Starting yesterday, my ping jumped from 30–40 ms to a constant 90–120 ms across all North America servers. All other online games and services are operating normally with clean loca
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Your Home Network
Ana_marie - Hello! Thank you for your feedback and for joining us here on the Xfinity Forums. You've come to the right place for help, and we appreciate the opportunity to assist you today. I understand how important it is to get answers and support
Employee account stuck in seasonal suspend since Wednesday. Had to miss work all day today, internet STILL is not working I need help ASAP
Hello, I have been having an issue with my services since Wednesday. I did not payment bill, so my services got suspended. My impression with this is my internet still should be working as an employee regardless so I am able to work. Luckily I'm off on Wednesdays and Thursdays, but that's beside the
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Hello @user_030nce! I hate to hear you're having trouble with your voicemail. Is this your Xfinity mobile or home voice service your having issues with? To help me get this sorted out, are you still getting a "mailbox full" notification even though y
Help with my voice mail
I have emptied my mail box and tried the fixes AI suggested. Now they say to contact my carrier
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Exceeded attempts to upload photo ID
I need to upload my driver’s license in order to complete my iPhone order. But after a few attempts failed because it wouldn’t just let me upload previously taken better photos, it’s locked me out saying I’ve ‘exhausted’ my attempts. so what do I do now? Does it reset after so much time has passed,
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Plan
Hello @Jaycesar Thank you for reaching out on our community forum! I would love to take a look at the account and see what is going on. Please send us a direct message with your full name and service address so that we can assist you further. T
Xfinity mobile is charging me extra for a watch that should've been removed months ago. They claimed to have removed it 3 times
At the end of April, I called xfinity customer service because my bill had been higher than I expected. It had been the second month in a row that was the case. The representative told me he would fix my bill and that I have an offer active for 2 free watches and assured me that my bill would be wha
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Hello user_995ivx 👋 I know how hindering it can be to operate without Wi-Fi, so I appreciate you stopping by our community for help. Above all, we want to get you connected again as soon as possible! If you're still experiencing issues in the home,
XfinitySeth
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11 hours ago
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Wifi
Wifi has not been connecting all day. I tried to unplugged it for 60 seconds then wait 5 to 10 mins
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