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user_ivbwv7 Thank you for letting us know and we hope everyone is ok after this. These types of situations can take time to get a resolution but we will make sure everything is heading on the correct path. Would you please send us your full name and

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Property Damage

During the installation of my internet the tec fell through the floor in my attic damaging the ceiling in my garage. When it happened the tec said "well this is coming out of my paycheck" He took pictures and contacted his supervisor. I called the 1-800 number the night it happened @7:53pm. The pers

Question

I changed my email with them. This has been going on for too long with no resolution. Thanks and bye.

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Email from employer not being delivered

This is happening with mail from my employer. I sometimes get it and sometimes don't. I've been using my comcast.net email with them for over a decade and just recently some of their mail isn't reaching me. I spent a lot of time on the phone with XFinity, but this still isn't resolved. Please help A

Question

We are having this same issue. We have a main TV box and two additional boxes.  It happens on all three of the boxes and the three TVs.  It has been happening for at least a year.  I recently activated a new TV box in my bedroom.&nbs

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Hi user_mmkd26! Thanks for taking the time to reach out on our Xfinity Forum regarding this email concern. My team is here to support you. For troubleshooting purposes, how are you trying to access your email? On the web portal [connect.xfinity.com]

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RE: Cannot get into my email

I am trying to access my email account on my computer, but xfinity is not recognizing either my email address or my phone number. I signed into this account 5 months ago, so I don't believe it should have been deleted, but it doesn't seem to be there.

Question

user_e51cel Thank you for letting us know. Our team is happy to help you. Please send us a DM with your full name and complete address.  How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit X

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free peacock premium

Received an email Tuesday stating I have platinum status and am eligible for free peacock premium. I have looked everywhere on the membership page and cannot find where to redeem this. I have looked through several posts on here and none of that information was any help. Cannot find a customer servi

Question

RE: Cannot get into my email

I am trying to access my email account on my computer, but xfinity is not recognizing either my email address or my phone number. I signed into this account 5 months ago, so I don't believe it should have been deleted, but it doesn't seem to be there.

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@user_5tx5qf it sounds like the modem is offline for a different reason. You may have the first available appointment but let me double-check. Send us a direct message when you have a chance.      You can use the Direct Messaging icon

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Outage

My internet has been down all day. I have tried xfinity assistant multiple times but can never talk to someone. I have an appt 5 days from now, but dont want to wait that long. Can I speak to someone?

Question

Greetings, @user_hc6i82! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.

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Billing Issue

I have lowered my service level significantly by cancelling TV and phone services. This should have taken my monthly bill from $362 down to $130. I have contacted customer service by live chat once and by calling 800-934-6489 four times but have been told that I need to pay the higher price for Febr

Question

Hi there and welcome to Comcast @user_jr133n. Thank you so much for brining this matter to our attention. You are in the right place and we are happy to take a look at your account equipment. Please send us a direct chat message with your full name

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Billing Error

Elderly customer on autopay has been billed for 5 boxes despite only having 3 in her possession for the last 2-3 years. Need a corporate research request and an audit of the “ghost” equipment list.

Question

user_zg0qsi Good afternoon! We appreciate you taking the time to bring your experience to our Xfinity Forums Team, and to our attention. This is not the ideal experience we want our customers to have. I'd be delighted to look at your account, and the

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Customer service

I was on the phone with customer service for hours today. I was thinking of canceling cable tv due to the cost. Sam convinced me to change my mobile phone from Verizon to xfinity. He set me up with a new tv plan that he said would save me approximately $100 a month. When I went to the xfinity store.

Question

Darn echoes.........

 commented 

5 hours ago

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Internet not working

Error message on the computer

Question

I am currently experiencing this same excact issue. Mind you this is not any clerical error on xfinitys part, this is 100% by design and the scummiest of ways to do business, by making false claims and fraudulent charges. Horrible

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returned new phone and now being charged for the phone

I ordered an Iphone 17 Pro in mid-December of 2025. When I received the item, I decided the phone was too small for me. I spoke with customer service who assured me they could resolve the issue by sending me the Iphone 17 Pro Max. They sent me an email with the FedEx return label and asked me to ret

Question

Having been a Comcast/XFinity customer since 2011, I was notified that I am automatically enrolled in the Diamond tier Membership program. The very first discount perk listed is: "Unlimited mobile line included for 1 year with internet." I tried to a

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Xfinity Unveils New Membership Experience Packed with Exclusive Perks and Surprises

Comcast’s Xfinity today announced the launch of Xfinity Membership, a new loyalty experience that brings customers’ favorite rewards together with even more benefits, including epic experiences, everyday perks and special discounts. Designed to make the benefits easier to access and more rewarding t

Articles

Need a tech sent to my house

I've been dealing with this issue for years now. My picture and sound freezes up and at times when I'm watching live programming. It gets worse when I try to play back any recorded programs. The picture goes blurry as if there is interference messing with the signal while it was being recorded. I've

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Chuckster51, Thanks for reaching out and for your patience. This is definitely not how we want you to feel. As a Peacock subscriber myself, I can understand the importance of being able to access your subscription without any issues. We are the right

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Xfinity Peacock “Included Benefit” Is a Total Scam

Xfinity Peacock “Included Benefit” Is a Total Scam Posting this so others don’t fall for it: Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer. H

Question

Irrelevant answer. Peacock Premium is included in Platinum level

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Free Peacock Premium with Platinum Rewards Status

I logged into my https://customer.xfinity.com/membership page. I don't see any Free Peacock banner under my rewards

Question

First. What is the exact make and model number of the router / gateway device ? If it's an Xfinity rented gateway device, use the port with the red stripe next to it. And if you are using a cat5 Ethernet cable, try using a cat6.

 commented 

5 hours ago

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under 100mb for "gigabyte" service while wired

Just signed up and first test of the service. About 90 mb for supposedly "one gigabyte" service, cat 5 cable hooked directly to computer. Not talking about wireless, haven't test that yet. Is there a way to access the dashboard of the modem? Am I hooked up to the correct port? There were several but

Question

@user_5dwp1n Without getting access to your account it would be hard to determine if there would be a cost or not. Typically, if there are service issues, getting them fixed does not fall upon the customer in the form of a cost up front or being adde

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Outdoor wiring costs

Hello! my dog chewed through our cord that runs from the box to the house. Clean cut. How much would this cost and is it added into our monthly bill or paid upfront? I couldnt find any information on this and trying to get ahold of a live agent is super difficult.

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