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When I try to log in with the original Xfinity ID it wants me to choose a subscription plan.
Peacock
We are unable to get Peacock to work for streaming. It says our account is active but everything is locked.
Question
Just was told issue is fixed and should see game on 4k in about 20-30 minutes. Also just found out Comcast raised my bill again. Nice to find that out when paying for 4k and game not available.
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Having 3 Xfinity employees working on the same issue is not productive
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
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password change
id like to update my password with all the new passwords ive been working on
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Sign-In and Account Management
No I have not. Nobody seems to be able to tell me how or who to contact at Xfinity to port my existing landline # to replace my existing Xfinity voice #.
How to port existing Consolidated landline # to replace existing Xfinity voice #
I want to replace my existing Xfinity voice phone number with my existing landline phone number. Customer service keeps telling me to contact the "porting department" but they are unable to provide contact information. I can't find online any such department. How do I port my landline phone number t
Question
SQUIDWARD360 - Thank you for reporting this issue. Our team can help. Are you receiveig an error code or message?
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
user_exg722 Thanks for reaching out, are you still having the same issue today?
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
Question
Your eligibility is determined based on various factors that include income and assistive program participation, so it's hard to say whether the loss of one specific assistive program would impact your Internet Essentials service to that degree, but
Question about Internet Essentials eligibility
Hello, My household is currently enrolled in the Internet Essentials program. I'm planning on going back to work soon, but doing so would put my household above the income limit for the program. However, we are also on housing assistance and Medicaid which are qualifying programs for Internet Essent
Question
Same here. Game not showing up now. On live chat with an agent trying to figure out the issue.
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Now the 4K version is gone.
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Happy New Year rictom 👋 I appreciate you checking back in, and we are still here for you! It looks like we didn't receive another message after replying to your initial direct message, but please feel free to send us a fresh one by clicking on the &
Billing error
I negotiated a new package about two months ago lowering my bill by approximately $20 a month. The first two bills were correct. I just got my third bill and not only is it too much it is $2 more than what i was paying before renegotiating. This happens EVERY time I get a new package. . Please fix a
Question
@hwkn How are you currently trying to watch the game? Are you using the stream app or from the cable box? Also, I see some are getting a different message: "Sorry, we're having some trouble. We're sorry. This program is not available to watch at the
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Cancel service
I would like to cancel my service immediately and have final bill sent
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Customer Service
@XfinityMatthew everyone is using their Xfinity box and not a streaming app
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Thank you for your feedback and for reaching out to us here for help, user_33t0pb. Let's troubleshoot this issue together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support&rdquo
Sound cutting out
Xfinity needs to get their act together and fix this problem. It’s be going on for years. It’s not the TV, it’s Xfinity’s streaming. It happens sporadically. When it does, the audio goes out for approx 25 sec. Picture is fine. After approx 20 sec the audio starts up again. If you pause the program a
Question
Would we keep Internet Essentials if we kept our housing assistance?
Question about Internet Essentials eligibility
Hello, My household is currently enrolled in the Internet Essentials program. I'm planning on going back to work soon, but doing so would put my household above the income limit for the program. However, we are also on housing assistance and Medicaid which are qualifying programs for Internet Essent
Question
How are you trying to access the game. Through ESPN's app or our Xfinity Stream?
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Oh, no! I'm sorry to hear that you are experiencing that error @justinh90. Are you experiencing this error on all channels or just a specific channel? Have you also tried restarting your box?
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
Question
Hello, and thank you for joining us here on the Xfinity Forums, user_365l8t. If you forget your Xfinity password, you can reset it at xfinity.com/password. If you know your password and just want to update it, you can do so at xfinity.com. Included b
XfinityThomasA
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password change
id like to update my password with all the new passwords ive been working on
Question