Skip to main content

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (501K)

Most Recent
Selected Most Recent
I

@XfinityAngie​ Thanks. I have autopay set up, is there anything else I need to do or I should be ok?

ItsTooKrispy

 replied 

6 hours ago

 to the conversation: 

0

I
I switched to a cheaper internet plan, but I'm still being billed for the more expensive internet plan for next month.

Hi! I just wanted to ask why I'm still being charged for the more expensive internet plan even though I switched my plan to a cheaper option. Will this be a proration rate for the following month's billing cycle? I would like to talk directly to a customer representative to make sure.

Question

U
New equipment

You indicated that I need to complete the process of naming the gateway. I can't for the life of me find where you want me to add the information. Can you just leave use the current Gateway name? If not, some direction would help. I really don't want to spend the day looking for it.

Question

 • 

Your Home Network

8

0

0

user_rcurrk Hello, I am sorry you are getting billed for a TV box. How long ago did your return it. Do you have a receipt for the return?  

XfinityVictor

 commented 

6 hours ago

 to the conversation: 

0

0

U
Stopping plan and canceling bills

It still says I will have to pay for next month even though I turned in the rented box and requested to stop.

Question

At least one of the statements in Mailbird's "comcast-email-migration-disaster" section is not quite correct: ... website logins and online accounts required updating with new email addresses. ... The migration to Yahoo does not require users to u

BruceW

 replied 

6 hours ago

 to the conversation: 

0

U
Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

@user_g0oak8 Were you able to find any outage info on that site or in the app ? And my question about the indicator lights ?

EG

 commented 

6 hours ago

 to the conversation: 

0

0

U
Internet

Why is going on with my internet??? Its not working

Question

I apologize, but can you provide further clarification on what you are attempting to do @user_e1bbss. The Disney+/Hulu Bundle would only provide access to the Disney+/Hulu application only and does not provide entitlements to the Xfinity Stream App f

XfinityDemitrius

 replied 

6 hours ago

 to the conversation: 

0

U
Disney plus

I am not able to activate my Disney plus account

Question

Hi there, @user_s90lsi! Thanks for placing an order for our service! We are glad to assist you with going over what is included and your delivery. We also send an order confirmation by email after placing your order and shipping notifications by text

XfinityRay

 commented 

6 hours ago

 to the conversation: 

0

0

U
Order

Try to find out what I ordered and when my order will be delivered

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

6 hours ago

 to the conversation: 

0

0

U
Speak to an gent

How do I speak to an agent and not the bot. That is an awful system

Question

U

I seem to be having the exact same issue is there anyone that can help me allso?

user_75cd0f

 commented 

6 hours ago

 to the conversation: 

0

0

R
Speed Tier Correction & XB10 Activation Inquiry

- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a

Question

U

Thank you! A direct message has been sent. Do you know how long it typically takes to get a response? As mentioned previously, I have been communicating with Xfinity since 3:30 pm today, which is nearly three hours ago, and would like some kind of re

user_cw33mg

 replied 

6 hours ago

 to the conversation: 

0

U
Customer Service

Has anyone had any luck reaching a live agent in the U.S. or getting a satisfactory resolution to the ongoing customer service issues with Xfinity?

Question

I completely understand the importance of having this corrected. I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?   To send a "Direct Message"

XfinityDuron

 commented 

6 hours ago

 to the conversation: 

0

0

U
Buried Cable Damaged

A buried internet cable going to the property was not buried properly and has been damaged. The cable is exposed at the damaged location and our internet service is substantially affected. Please arrange for a technician to inspect, repair, and properly bury the cable.

Question

U

I seem to be having the issue with my xb10 can anyone also help me also?

user_75cd0f

 commented 

6 hours ago

 to the conversation: 

0

0

R
Speed Tier Correction & XB10 Activation Inquiry

- On 5/11 I upgraded my plan to 1 gigabit equal download / upload unlimited and new equipment an XB10 gateway - Later on in the day I believe this change was applied to my existing gateway and then my plan was showing on the website as only 1000Mb download / 100Mb upload (the upload was downgraded a

Question

First. Check their site for official info on any possible local outages here; https://www.xfinity.com/support/status Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it. Or you can

EG

 commented 

6 hours ago

 to the conversation: 

0

0

U
My WiFi being out for 2 days

Hello I want to know what is wrong with my WiFi because there been an outage for 2 days straight and I want to know when is it going to be fixed because I can’t not work with it

Question

FemmeK Thank you for reaching out! If the Xfintiy equipment is lost or stolen it can be removed from your account so that you are not charged. However, in these types of situations sometimes the landlord or propery managment team can hold the package

XfinityMartyR

 commented 

6 hours ago

 to the conversation: 

0

0

F
Equipment delivered on the wrong day/place

Good Afternoon. I am moving August 4th and worked with my new landlord's concierge company to set up equipment delivery to my new address on August 4th when I will be there. I learned that the equipment was actually delivered to this new address last night (July 22). I am not at that location to rec

Question

U
Stopping plan and canceling bills

It still says I will have to pay for next month even though I turned in the rented box and requested to stop.

Question

 • 

Billing

6

1

0

Good afternoon @user_lmy2qw, and thank you for reaching out on our Forums regarding your recent rate increase. We appreciate the opportunity to help. Based on what you've described, it sounds like a promotional discount may have expired. You

XfinityAlyssaA

 commented 

6 hours ago

 to the conversation: 

0

0

U
Crazy price hikes and won't offer existing customers the offers advertised online

Xfinity has doubled my price without notice and won't offer the plans advertised online. so as a so called "platinum" member I am expected to pay double for the same internet speed. Which providers can I move to..suggestions? Im just tired of Xfinity doing this regularly and would prefer a different

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

 commented 

6 hours ago

 to the conversation: 

0

0

U
Buried Cable Damaged

A buried internet cable going to the property was not buried properly and has been damaged. The cable is exposed at the damaged location and our internet service is substantially affected. Please arrange for a technician to inspect, repair, and properly bury the cable.

Question

Hi there, @user_x8bwth! That speed will be awesome in your home once we get it to come through! Great question about how we update the speed. The speed is controlled by the bootfile inside the modem. When we send a provisioning signal or sometimes wh

XfinityRay

 commented 

6 hours ago

 to the conversation: 

0

0

U
how does xfinity raise my internet speed without giving me new eqipment?

I recently changed my internet plan from 200mbps to 1000mbps but my internet speed is still the same. How is internet speed raised without new equipment?

Question

user_8pgj8r Thank you so much for reaching out for help with your appointment. I want to be sure we are on the same page so we can get you the help you need. Are you asking if we have an open appointment time between 1 and 3 pm? Or are you sayin

XfinityAmandaB

 commented 

6 hours ago

 to the conversation: 

0

0

U
My service

Have an appointment ment today between 1 and 3

Question

The assholes who thought of this scam at Xfinity & Yahoo need to be fired!

mancat

 commented 

6 hours ago

 to the conversation: 

0

U
Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

Question

forum icon

New to the Community?

Start Here