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Xfinity refuses to allow me to transfer my phone

I have used the app and the website to generate a pin, at the end before giving me the pin, the system tells me that I need to go into an Xfinity store to confirm my identity. I went into an Xfinity store to confirm my identity. The person helping me said that they could not access my mobile account

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@raptyrred I don't remember, are you using a third party email app, or just the website?

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5 hours ago

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saved email was deleted by comcast

Yep, You did it again, went to check on saved email and it all has been deleted this morning. Documents on house insurance, senior freeze, reverse mortgage, purchases from Amazon, Rush cancer treatment, United Health Insurance, Social Security, taxes, vote by mail, roof repair, they are all gone. WH

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Thank you. I don't think that is the issue.  CyberSecure is not turned on.  Speed seems slow compared to what I pay for, but no issues.  No issues with the VPN on any other internet service, like Starlink.

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My work VPN get limit for downloading large files

I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th

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AH9390 I can certainly understand the frustration. Our engineering team has narrowed down some possible causes of this issue. We are continuing to monitor this, and as soon as we have an update to share we will certainly share it here.   

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Xfinity home app not pushing phone notifications

The Xfinity home app has stopped sending the pop-up notifications I already checked permissions, deleted all data and install/uninstalled the app Phone is Samsung Galaxy S25 with One UI 8.5

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Router Delivered Too Early Before Move-in

Hello, I am moving at the end of the month and set up my Xfinity so service would stop September 30 at my old place and start October 1 at my new place. However, as soon as I arranged that, my new router was shipped to the new address that I won't move to until October 1. I want to make sure that I

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Not working for me, even after clearing cache.

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Email Error 10a

Since yesterday, almost every time I try to access Xfinity email, I get "ERROR 10a." Is it only me ???

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ESPN app won't load, get "something went wrong". I have the subscription activated. Do I need to upgrade the box? I have AX013ANM X1 BOX.

I activated the subscription. I can get logged into ESPN Unlimited on my computer. I can get into the ESPN App on my iPhone. It just won't load on the X1 box. I tried rebooting the X1 box and still no luck.

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Hello there user_rc4tdg we're glad to hear your neighbor bought the package over! Have you had a chance to set up the Xfinity Gateway?  

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Router Delivered to the Incorrect Address

I recently joined the Xfinity Internet provider, and signed up for service yesterday. I received a message with an image of the router being "delivered" today, but to the wrong house. I was wondering what should I do? I cant set up the internet I was excited for if I don't have the router. Is there

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Xfinity Caused Property Damage With No Accountability

@Xfinity This is absolutely unacceptable. After nearly TWO YEARS of trying to get an exposed cable buried because my children and neighbors were tripping over it, Xfinity finally buried it — and destroyed our front lawn and landscaping in the process. For the past 3–4 weeks, I have called repeatedly

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Hi there, @user_1ygzu6! We are glad to help with your internet service. We want to ensure it is working flawlessly, especially for work. Are you seeing a specific message come up when you try the large downloads or does the connection just drop to no

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My work VPN get limit for downloading large files

I've been dealing with this issue for a while now. I can connect to my work VPN, but any large file downloads get blocked, which is causing me significant trouble. This isn't a router issue, since it happens even when I connect directly via cable. It feels like Xfinity has a firewall on their end th

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Help with my mobile phone

I was hacked I'm waiting for a resolution

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