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@XfinityAlyssaA You were right about 2.4 and 5GHz bands. I was finally able to reach a very helpful human at Xfinity and they determined that even though I had gone through the steps to split the bands and had created a separate login for the print
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
Question
@user_w81fd9 Your billing statement would provide the amount of the payment made to the account and the date the payment was made. Our customer service would be able to provide you with those same PDFs that are available on the website and app.
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
@user_d098sg Hey there! Thank you for reaching out about your billing concerns. When you contacted us back then did you receive an approval for you to review and approve if you accepted the offer? This would be the indication that the plan was chan
Increased billing
A few months ago I contacted Xfinity about lowering my bill. After 1/2 hour they agreed-down about $70. Odd that did not happen. I did get behind -in looking at my current bill it shows as $256-almost $100 more! I have not added new services. I don’t want a chat bot. How do I get a live person?
Question
Billing statements PDFs do not include payments made to the account.Do I call customer service for this?
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
Get 2 tickets to the NASCAR All-Star Race, on us
I am having the issue where I redeemed and am getting the blank code. Can anyone help me? Thanks
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Customer Service
@user_w81fd9 Thanks for confirming! We would only have the billing statement PDFs available, which include the payments made to the account.
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
I jhave the same problem on my Samsung tablet
Android Stream Issues.
Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u
Question
I know I can download billing statements, but I asked about payment receipts or confirmations, not about billing statements.Can I get payment receipts somewhere?
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
The steps I provided include how to download a PDF of your billing statement from the website, which will include the payment details for the account. Let us know if you have any additional questions!
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
They don't accept what you showing on the web site or in the app.I need a pdf document or at least email confirmation which I did not receive for the last month.
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
Hey there, @user_w81fd9, thanks for reaching out through Xfinity Forums regarding your billing details and getting those past statements. You can view your statement through our app or website. Here is a link with the steps, https://www.xfinity.com/s
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
Payment receipts
How can I download payment receipts for the last 2 months? I need them to reimburse Internet expenses.
Question
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Billing
Increased billing
A few months ago I contacted Xfinity about lowering my bill. After 1/2 hour they agreed-down about $70. Odd that did not happen. I did get behind -in looking at my current bill it shows as $256-almost $100 more! I have not added new services. I don’t want a chat bot. How do I get a live person?
Question
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Billing
@user_qf1dns I was finally able to reach a human at Xfinity who was most helpful. From their end they determined the Gateway was unable to split the bandwidths even though I tried setting up a separate 2.4 GHz connection and password for the printe
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
Question
@XfinityRay When I follow the link to the StreamStore, it lists that both of my two subscriptions are awaiting activation. My Disney+ is still working without issue but when I attempt to activate the Peacock following the link, I am told my subscrip
Peacock No Longer Premium
I recently moved addresses and since then have been encountering multiple issues relating to my internet and subscription with Xfinity that were not occurring at my previous address. One of which is that my Peacock Premium, included in my 1 gig internet subscription alongside Disney Plus, is no long
Question
Fiber Line Down
Large tree limb broke the pole in my front yard and the fiber is on the ground. It’s been down for a month and needs to be addressed asap.
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Customer Service
Lost Sim card
I was installing a memory card. The sun cards slot was empty. Not my phone says no sun card detected
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Devices
Yes, but you have not addressed the elephant in the room, which is the expectation of lower cost. NFL Network charges $7.00 per month for streaming. I assume the cost will be reduced by that much, as well as the cost of NFL Redzone.
Im paying for NFL network why is it gone?
I should get some sort of refund on my enormous bill if NFL network is gone
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Hello user_t53k36 thank you so much for taking time out of your day and adding your voice to this conversation here on our Xfinity Forums! We'd love to assist further, since you've spoken with us previously. Please send a direct messag
outgoing mail servers not working
I have had this issue since last week. I cannot send an email. It's telling me the outgoing server cannot connect. Everything worked fine until 6 days ago. I changed nothing and now I can't send an email from my iphone. I have followed all the directions from this forum that include (pasted here fro
Question

Hey @user_iqwkrj Thank you for taking the time to reach out about this. I’m really sorry you’ve been dealing with this for so long, that’s incredibly frustrating, especially with a hazardous situation like a downed line in your yar
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Fiber Line Down
Large tree limb broke the pole in my front yard and the fiber is on the ground. It’s been down for a month and needs to be addressed asap.
Question