Xfinity Community Forum

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Thank you for your help.

user_a12b04

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4 hours ago

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U

Service interruptions

For the past 2 weeks we have had short service interruptions to my internet service. So far my service has returned within a short time. It is very frustrating to have these interruptions

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U

Ok, I figured it out. The Forums site doesn’t work on Safari. That square icon next to the U just started another message. I switched to Chrome and the Forum site had the links you referenced. I’v submitted the request. Thanks.

user_xy56gl

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4 hours ago

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U

Damaged in-ground box near road.

A tree removal company damaged the small (about 8-10” diameter) in-ground “container” where the fiber from the main access box is connected to the line to my house. The “cap” no longer seats properly to keep rain out, and the cylinder in the ground has a broken edge. They asked me to contact Xfinity

Question

We are still here to help. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your me

XfinityVianney

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4 hours ago

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U

Downed cable line

Cable has come loose from the side of the house and is sagging across the yard. It appears to be attached to your drop line and may have been pulled loose by a tree branch. I am unable to get any message through to Xfinity through normal channels to get this issue repaired. Looking for any assistanc

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@user_c7fbll I don't like Yahoo and want to stay with Xfinity !!! You're keeping your comcast.net email address, but your emails will be on the yahoo email servers.

Again

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4 hours ago

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U

Would like to return back to xfinity email from Yahoo email

I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?

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user_xy56gl It would be the square Icon next to the U. Once there, follow these steps: Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that ap

XfinityDilary

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4 hours ago

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U

Damaged in-ground box near road.

A tree removal company damaged the small (about 8-10” diameter) in-ground “container” where the fiber from the main access box is connected to the line to my house. The “cap” no longer seats properly to keep rain out, and the cylinder in the ground has a broken edge. They asked me to contact Xfinity

Question

user_72mj4l What issue are you currently running into? We are happy to help!

XfinityShawn

commented

4 hours ago

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U

Streaming on line

I need help on streaming on line

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We understand where you’re coming from @user_75a9f0, and we’re sorry to hear that you’re feeling this way. We truly want to do everything we can to help. If you change your mind, please don’t hesitate to send us a direct mes

XfinityAlyssaA

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4 hours ago

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U

Xfinity Support

I am having multiple issue with Xfinity. I have a $100 fee on my bill for installation fees, Technician Recovery. I could not find out online what this is for. If this is for the technician's visit then the problem should have been resolved. It wasn't. The problem is still impacting our usage. We ha

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@Missykaye Depending on your browser you might be able to find an ad blocker for yahoo mail. Check your extensions. The other alternative is to use a third party email app like Outlook or Thunderbird, etc. You keep your comcast.net em

Again

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4 hours ago

to the conversation:

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U

how to get away from yahoo I hate yahoo

I totally despise yahoo email! I did want to migrate but it was mandatory and I had not choice. I get so many ads but to get rid of them yahoo wants you to spend money for a plan to be add free? Ridiculous, The emails are hard to read and find. too much spam. Any suggestions on how to get away from

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U

This is all I see at the top of the forums page.

user_xy56gl

replied

4 hours ago

to the conversation:

0

U

Damaged in-ground box near road.

A tree removal company damaged the small (about 8-10” diameter) in-ground “container” where the fiber from the main access box is connected to the line to my house. The “cap” no longer seats properly to keep rain out, and the cylinder in the ground has a broken edge. They asked me to contact Xfinity

Question

Bobcat444, thank you for letting us know you are running into this issue when trying to access your account and identity information, and your email when connected to a 3rd party platform. For the Email error you are getting, which is comm

XfinityAmandaB

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4 hours ago

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U

Get "Something unexpected happened" when trying to log onto Account and Identity or Update Contact info

I get a message "Something unexpected happened" whenever I log into my Comcast email and try to access Account and Identity or Update Contact Info. I've tried using different browsers, clearing caches and using regular and incognito browsers but nothing has worked. I also don't have an option to DM

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U

I previously reported a downed aerial communications line that had fallen across a walkway on my property. After considerable effort to arrange a repair, a technician was finally dispatched. Unfortunately, the repair was not completed properly. Rath

user_72e64w

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4 hours ago

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1

U

Downed cable line

Cable has come loose from the side of the house and is sagging across the yard. It appears to be attached to your drop line and may have been pulled loose by a tree branch. I am unable to get any message through to Xfinity through normal channels to get this issue repaired. Looking for any assistanc

Question

U

I have sent multiple DMs with no fixes. Sorry if I don't do another.

user_75a9f0

replied

4 hours ago

to the conversation:

0

U

Xfinity Support

I am having multiple issue with Xfinity. I have a $100 fee on my bill for installation fees, Technician Recovery. I could not find out online what this is for. If this is for the technician's visit then the problem should have been resolved. It wasn't. The problem is still impacting our usage. We ha

Question

"I can log into my Xfinity account, but the Account & Identity page always returns 'Something unexpected happened.' Apple Mail on my Mac now says it cannot verify my account or password, and SMTP is offline. I believe there is an account authenti

Bobcat444

commented

4 hours ago

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1

U

Get "Something unexpected happened" when trying to log onto Account and Identity or Update Contact info

I get a message "Something unexpected happened" whenever I log into my Comcast email and try to access Account and Identity or Update Contact Info. I've tried using different browsers, clearing caches and using regular and incognito browsers but nothing has worked. I also don't have an option to DM

Question

How do I get my comcast email? https://connect.xfinity.com/appsuite <----- try here If you're a new customer you won't have a comcast.net email address. If you have migrated to Yahoo! Mail you would go here to login: https://login.yahoo.com or

Again

replied

4 hours ago

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U

comcast.net email

want to log into my comcast.net email

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user_hx70nh Thwanks for reaching out to let us know about the issue. Can you please try clearing your browsers cache and cookies and attempt the purchase again?

XfinityBrianH

commented

5 hours ago

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Technical Difficulties

I’m trying to add a line to my account. When it’s time to add the phone to cart I get a message that says “Sorry, looks like we are having technical difficulties” I have tried adding the line through the xfinity app and through xfinity website.

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It's not on the Xfinity App, user_xy56gl. It would be here on the forums page. The DM icon should be available on the upper right-hand side of the forums page. Next to the bell and Xfinity Icon.

XfinityDilary

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5 hours ago

to the conversation:

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U

Damaged in-ground box near road.

A tree removal company damaged the small (about 8-10” diameter) in-ground “container” where the fiber from the main access box is connected to the line to my house. The “cap” no longer seats properly to keep rain out, and the cylinder in the ground has a broken edge. They asked me to contact Xfinity

Question

U

There is no “Sign in” link to click that I can find. I logged on to the Xfinity App, but I see no “Direct Messaging Chat” icon.

user_xy56gl

replied

5 hours ago

to the conversation:

0

U

Damaged in-ground box near road.

A tree removal company damaged the small (about 8-10” diameter) in-ground “container” where the fiber from the main access box is connected to the line to my house. The “cap” no longer seats properly to keep rain out, and the cylinder in the ground has a broken edge. They asked me to contact Xfinity

Question

U

Billing Discrepancy - Account # ending 6729 Contract Promise

Dear Xfinity Customer Service, I am writing to formally dispute an unauthorized charge on my account. When I signed up for my plan on April 9, 2026 with your representative, Elijah (Eli) [Edited: "Personal Information"], we explicitly agreed upon a monthly rate of $70. However, I am now being billed

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Billing

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It happened ten minutes ago. The MLB package is far too expensive on top of other charges for it not to work consistently. Are you doing any investigation or is the only answer to reboot things?

Lmec

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5 hours ago

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MLB Extra Innings screen and and Audio Freezes

I am experiencing the exact same issue as this: https://forums.xfinity.com/conversations/channels-and-programming/mlb-extra-innings-screen-and-and-audio-freezes/6632d177d0a1e70b59e4266d Audio drops out of games on every cable box. It does not return until you switch channels. Sometimes the screen go

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Email Account

My email account disappeared when I opened up first thing this morning. I have gone to control panel to accounts. I'm not confident enough to click what makes sense incase I disrupt other stuff.

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Email

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