Xfinity Community Forum

GB66 We would be sad to see you leave our Xfinity family. Our team is here to help you. Please send us a DM with your full name and complete address. How to Send Us a Direct Message: Click "Sign In" if necessary. Click the "Direct Messaging" i

XfinityPeterH

commented

4 hours ago

to the conversation:

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pixelation

Well so it's been happening for some time and for me mostly on live broadcasts. A tech came and installed new cables outside. It still happens. Xfinity recently sent out a message to everyone in this area and said they will be working on upgrading ...well they really didn't say what exactly but neve

Question

Comcast simply chooses to ignore us. SHAME. This issue has been posted by myself and others for months.

sayheykid

commented

4 hours ago

to the conversation:

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When are you going to fix streaming bug?

I haven't been able to fast-forward or rewind while recording a program for weeks now!!! When are you going to fix this bug???

Question

Greetings @user_y8nhvi, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with canceling the phone service, but you have come to the right place for assista

XfinityJeff

commented

4 hours ago

to the conversation:

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U

Cancel xfinity voice

For some reason I can't cancel my voice service online and I don't even have a landline phone :(

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Email from a custom domain suddenly not received

I have a custom domain I use for email. Email to this domain is forwarded to my comcast.net email address by my domain host, godaddy. Recently (last week or two), email I send from my domain to someone on my domain is lost with no error returned. When I send to any other email address, even my comca

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Email

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user_kbufw3 Good morning! Thank you so much for the message. To make sure we are on the same page, you had en email notification regarding a disconnection for your services at your home?

XfinityTommy

commented

5 hours ago

to the conversation:

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U

Cancel request

I didn't request a cancellation order

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U

Cancel request

I didn't request a cancellation order

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Customer Service

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Hello @user_csf3uz, thank you for taking the time to leave a post. We completely understand why you would question the $100 charge, especially since you originally chose the self-installation option. I’ve attached an article that provides addit

XfinityMarshante

commented

5 hours ago

to the conversation:

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U

Dispute charge for install

Hello, I am contacting you to dispute a $100 professional installation/technician fee that was incorrectly applied to my account. I opted for the self-installation path and successfully connected my own gateway inside my home. However, the initial activation failed entirely because the external cabl

Question

U

Merge my freestanding peacock subscription back to the free Diamond rewards status with Xfinity

Recently I turned on Peacock, and was prompted to subscribe. I have been a Diamond rewards status level member since 2009. At what point did Peacock become an “add on” channel, and of what I am reading correct, and I am eligible for the free stream due to my Diamo d status, how can I merge the two s

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Xfinity Stream Website

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user_srsori Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul

XfinityBrianH

commented

5 hours ago

to the conversation:

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U

Cancelling Service

Hello, I’ve been a customer for well over 20 years. I’m constantly being bombarded by other carriers offering the same service at exceptionally Lowe prices. I’ve called to cancel with you 3 times and I’ve been encouraged to stay at a lower rate but that was all lies. My bill hasn’t changed. This has

Question

When are you going to fix streaming bug?

I haven't been able to fast-forward or rewind while recording a program for weeks now!!! When are you going to fix this bug???

Question

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Xfinity Stream Website

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I appreciate you taking the time to review the account with our team, though I apologize that the payment restriction is in place and cannot be removed. Please create a new post if you have any other questions in the future.

XfinityThomasD

commented

5 hours ago

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U

My Xfinity Payment Methods are blocked

To Xfinity Digital Service Representative, I got an email related to decline my bank payment on 10.08.26. Tired to update my payment method on Xfinity app but got an error and told me to go to the Xfinity store. Then, I learned that both my debit card and credit card methods are blocked starting thi

Question

Thank you for reaching out to us on the Xfinity forums with your issue @user_zswpy2, I hope this message finds you well. I am sorry to hear about the issues you are having with the promotion, but you have come to the right place for assistance with t

XfinityJeff

replied

5 hours ago

to the conversation:

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U

“Your trade-in was cancelled” before phone delivery

Ordered an 18 Pro for my wife on Friday October 2nd. Was quoted a price/monthly payment based on trading in her 14 Pro in excellent condition. Was also offered a free iWatch. Watch arrived (FedEx store) yesterday. Phone did not. Last night (October 5) I received an email announcing the trade-in has

Question

user_dvm2ym Hello! Thank you for reaching out. We'll be happy to take a look at your account and see what is going on with your bill. At first glance, just based on what you stated, it sounds like your bill was prorated to reflect the package change,

XfinityBenjaminM

commented

5 hours ago

to the conversation:

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Bill

Why is my bill so high when I recently got a lower rate

Question

user_sogt2s Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: &bul

XfinityBrianH

commented

5 hours ago

to the conversation:

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U

5-year promotional discount not applied

I recently changed my plan to 500mbps and signed up with the 5-year discount so that my total should be $45/mo rather than $95/mo. My bill do not show the 5-year discount, but when I go to my current plan online it shows that I should be paying $45/mo.

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Bill

Why is my bill so high when I recently got a lower rate

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Customer Service

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user_xniwtk Hello! Thank you for reaching out. It may be possible, depending on where you live. It is normally not possible, but there are some exceptions based on where you live. Without having you provide personal information here. Please send a Di

XfinityBenjaminM

commented

5 hours ago

to the conversation:

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U

One coarx line 2 separate xfinity accounts and gateways

Hi! I have a question about setting up internet service. There are two people in the same house who each want their own separate Xfinity internet account and gateway. However, there is only one coaxial cable outlet in the house, and both gateways would need to be in the same room. Would it be possib

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This happened to me as well and Xfinity claims they are not able to honor the promotion even though this was their fault. Unacceptable.

user_zswpy2

commented

5 hours ago

to the conversation:

0

1

U

“Your trade-in was cancelled” before phone delivery

Ordered an 18 Pro for my wife on Friday October 2nd. Was quoted a price/monthly payment based on trading in her 14 Pro in excellent condition. Was also offered a free iWatch. Watch arrived (FedEx store) yesterday. Phone did not. Last night (October 5) I received an email announcing the trade-in has

Question

T

Remove Choice TV

I am looking to change my plan, but I want to remove Choice TV from the plan I am looking at

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Email

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Dispute charge for install

Hello, I am contacting you to dispute a $100 professional installation/technician fee that was incorrectly applied to my account. I opted for the self-installation path and successfully connected my own gateway inside my home. However, the initial activation failed entirely because the external cabl

Question

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Billing

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5-year promotional discount not applied

I recently changed my plan to 500mbps and signed up with the 5-year discount so that my total should be $45/mo rather than $95/mo. My bill do not show the 5-year discount, but when I go to my current plan online it shows that I should be paying $45/mo.

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Billing

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