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@EG thank you very much. It is now fixed
Customer service phone number
Need a live person bc I am stuck no WiFi at home and been turning off/n to troubleshoot and Xfinity chat is hung up and not responding
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Horrible customer service on chat
I called today to set up service (construction) they told me “ that’s a full day job they will come today and call you tonight” ummm? I had to call the cancellation line to get someone in the United States who told me they put it down as a low wire and the service call made no sense. United States c
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Customer Service
Setting up new LG G5 TV and new to me XG1v4 Box after lightning struck my old TV and box. Xfinity remote is not pairing.
I really could use some help. I am trying to set up my new LG G5 TV with a new to me (used) Xfinity box XG1v4. Last night there was no signal for hours on my old 1v4 box. I switched HDMI cables, HDMI ports, unplugged and replugged from outlets multiple times. Through texts, Xfinity claimed all was f
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X1
Internet speed on app Doesn't match plan
I upgraded my plan the other day (3/24/2026) to 1000 mbps. I have spent 2 days trying to troubleshoot, but the app still says that it is 600mbps, and speed test confirm that that seems to be right. I talked to a live agent yesterday (3/25/2026) they said they see that I have 1000 mbps. They told me
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Your Home Network
Peacock Activation
I am a diamond member. Received an email a couple of days ago about my unused Peacock Premium benefit. When I click the link it tells me that I have no active offers and am not eligibile for the Peacock promotion. Can you help me get that activated? Or explain why I am not eligible. Thank you!
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Sign-In and Account Management
Hi @user_4ae6d2 - I know our team was pushing through updates throughout the day. Would you mind trying again? The Nationals would be on channel 1261. If you're still not seeing coverage, please send me a DM so we can take a closer look at your accou
I should be getting Washington Nationals game coverage but am not
I should be getting Washington Nationals game coverage but am not. The screen says there are programming restrictions, and I should tune in on my tv, which is where I am trying to access
Question
Thanks for trying! Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message: Click "Sign In" if necessary • Clic
Cannot Log-in to Comcast email
I cannot log-in to one of my Comcast email accounts. I'm getting an error that the credentials are not valid and the pwd is no good, and that I need to update the account. On the acct page I get "The entered credential or authentication information does not work or are no longer accepted by provider
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Disconnecting a device
Want to disconnect a tv that is connected to my wi fi.
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Customer Service
Tried all of that. Tried inognito mode and that didn't work either.
Cannot Log-in to Comcast email
I cannot log-in to one of my Comcast email accounts. I'm getting an error that the credentials are not valid and the pwd is no good, and that I need to update the account. On the acct page I get "The entered credential or authentication information does not work or are no longer accepted by provider
Question
Good afternoon user_1v4ht5 . If you do need any assistance, please let us know. We would be happy to help.
New install, blinking yellow light on modem
Background Info: There is an existing Xfinity modem within my household under a different account I chose this plan for easy install, especially given there is already a connection to our house I received and attempted to set up the modem the same day, 12/15/2025Things I tried (in order) Normal acti
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Hey there user_fzhsbh 👋 I appreciate you reaching out! As a Platinum or Diamond member of our Xfinity Membership program, you're for sure entitled to adding Peacock Premium to your account at no additional cost, so I want to be sure you're able to t
How to get peacock.it won't let me finish...i go to member
I go to member benefits and it won't let me finish signing up for peacock
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Wow! I thought this was a way to get help. Instead you responded to my direct message with information and suggestions that don’t pertain to what I am asking. It’s so baffling that I pay you every month but you can’t even provide base level support
Cancelling Service
I tried all day to get support for cancelling my service. My promotion/contract ended and it makes sense for me to go to a different provider with better customer service. The first person I spoke to would only downgrade me plan, not cancel. The 2nd person I spoke to insisted that the provider I wan
Question
user_w9l833 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support.
Expired Prepaid Refund Card – Unable to Access Funds or Get Support
Hello, I was issued a prepaid refund card from Xfinity in the amount of $93.88. Unfortunately, the card has expired before I was able to use the full balance. I attempted to resolve this through the phone number on the card and the website listed, but I am stuck in a loop: The phone system directs m
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Hello and thank you, @user_wyqo5i for reaching out on our Xfinity Community forums! It can definitely be a frustrating experience when your internet has reliability issues, but we want to ensure you get the services you expect! 😀May we suggest
My Internet drops several times a week.
We lose wi-fi several times a week. I'm about ready to switch companies. What is going on?
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Just went through the same process as you, after moving to a new house. After an unreasonably long time of trying all of the advice I could find, I gave up and scheduled to have a tech come out. So much for plug and play.
New install, blinking yellow light on modem
Background Info: There is an existing Xfinity modem within my household under a different account I chose this plan for easy install, especially given there is already a connection to our house I received and attempted to set up the modem the same day, 12/15/2025Things I tried (in order) Normal acti
Question
Hi there @user_xs35ly. Can you provide me some more details about your issue? Are you on the XFINITY app or website?
I don’t see my email. Someone had mentioned an envelope in corner and I don’t have that
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My Internet drops several times a week.
We lose wi-fi several times a week. I'm about ready to switch companies. What is going on?
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Customer Service
user_ukhilt - Thank you for choosing Xfinity and taking the time to provide feedback. We'd appricate the oppurnity to help in every way we can and turn this feeling around. Please send us a message. To do so, click on the chat icon located at th
XfinityThomasA
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Horrible customer service on chat
I called today to set up service (construction) they told me “ that’s a full day job they will come today and call you tonight” ummm? I had to call the cancellation line to get someone in the United States who told me they put it down as a low wire and the service call made no sense. United States c
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