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@user_vsmbxl Thanks for meeting us here in our community about the programming issues. I see how that can be a problem. We're happy to assist. Did you restart your cable box to see if a reboot would clear the issue?
01564 zipcode area has problems
For the past 2 hours I get a message on the screen that there is a problem but no resolution.
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Hello, algol! Thank you for your feedback and reaching out to us here for help. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future
CM3000 not receiving full speed after upgrading to 2gb tier
Hi all. Spent a couple hours with chat support trying various things, but my modem is stuck at 1400 down and 40 up after upgrading from the 1.2gb tier to the 2gb tier after it recently became available. I have 32 QAM256 channels locked, 2 OFDM channels and 1 OFDMA channel locked. locked. Low level s
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I will be dropping Xfinity. Going to go with you tube tv. I’m furious. I love my abc shows
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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I agree. The X1 is not an ARC device. I didn’t decide. A Sony Electronics, Inc. engineer at the Fort Myers, FL location and a member of the Sony Customer Advocacy Group arrived at this conclusion. They told me if I or Comcast can
XG1v4-A
Will you please provide instructions how to disable “fast start” / quick boot on an Xfinity XG1v4-A?
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I am glad to see I am not the only one with this issue. I contacted Apple and they believe it could be an issue with the Xfinity App that may need to be changed. Apple also stated that both companies may need to work together on this issue. If anyo
Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows
When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.
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going to drop Xfinity and go with You tube tv
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
Question
@XfinityThomasA never received an email! I’m furious! Ready to drop Xfinity and go with you tube tv
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
Question
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programme
NBC Nashville
Are we getting it back or switching to dish or full streaming??? It’s a free channel anyways but the reason I keep comcast is to combine all the apps and local channels. If I have to switch to OTA everytime there is no reason to keep comcast
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Please know @user_mem8i5 we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair p
Poor Decision to Drop Scripps
Hi Xfinity Team, I am writing to express my strong dissatisfaction with your decision not to renew your contract with Scripps. As one of the most expensive cable providers, Xfinity continues to increase rates while simultaneously reducing the value of its offerings. As a customer, I have the ability
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Hello TigerLily5 thank you so much for taking the time and reaching out here via our Xfinity Forums! Is the screen going fully black, or do you also see an error code or message? Our Xfinity Assistant can help with troubleshooting all devices i
Issue with Living room TV
Between 8 and 10pm nightly the Living room TV will freeze and then go to black. This has been going on for more than a week now. Even on a system check recommended by Xfinity it states bedroom TV online and status of Living room TV unknown. Something is wrong and needs to be addressed.
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user_g444n4 - I want you to know that your concerns are important to us, and I absolutely understand the urgency of the situation. Let’s review this closely and collaborate on a solution. Please send us a message. To do so, click on the chat ic
CREDIT not being applied to invoice - THIRD REQUEST
Hello, I've chatted with customer service twice already spending hours trying to get this issue resolved. Both times, being promised it would be fixed the next billing cycle. This issue has been ongoing since SEPTEMBER 2025. I have a $50 credit on my account that was issued due to service being out
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No response? Please provide me with an email address as I do not have time to "Chat" for an hour.
CREDIT not being applied to invoice - THIRD REQUEST
Hello, I've chatted with customer service twice already spending hours trying to get this issue resolved. Both times, being promised it would be fixed the next billing cycle. This issue has been ongoing since SEPTEMBER 2025. I have a $50 credit on my account that was issued due to service being out
Question
Did you get my resolution for this problem?
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
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Stream service on my Apple Ipad stopped working r days ago after and update to your app. I called CS and they restarted my modem hand me uninstall/reinstall Xfinity Stream app but nothing is working. Click signIn and the just spins until error messag
Xfinity Streaming not working on my Apple TV
I am a current Xfinity customer. I have a working Xfinity router with Internet Service and Xfinity Cable TV Services. They are all working fine. I have the Xfinity Stream app for my iPhone working just fine. The Xfinity Stream app works on my laptop. Xfinity Stream is not working on my Apple TV. The
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Catt is the MVP of Customer Service
Catt could do a TED Talk on how to provide exceptional customer service. She maintains a professional demeanor while also being caring and personable. Her customer service is exemplary. She is an asset to your organization!
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Xfinity Compliments
Howdy user_4n52hh! I appreciate you joining us in our community for help with your Xfinity Mobile concerns, and you're in the right place! Above all, we always want to make sure you get the support you need in a timely manner. Can you start by tellin
XfinitySeth
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11 hours ago
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Complaint
Mobile department has been ZERO help 2 weeks, 5+ hours on the phone. And then they just close tickets with no explanation other than " sorry couldn't approve this request,ticket closed" just trying to get a phone upgrade.
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