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@user_dlvdpt That would be the only option to send a PM, are you signed in? can you try refreshing the page? What options do you see?
Bad experience trying to sign up for promotion
I just wanted to vent my frustrations with an ordeal I had to go through recently with a promotion for 5 year price guarantee through Xfinity. After ordering I was told to come pick up my equipment at an Xfinity store. Since I was on vacation I called customer service that I couldn't come in during
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@XfinityJohnG Hello, thank you for the response. I am unable to locate the 'pencil and paper' icon in order to submit a PM to you. Please let me know if there is any other way. Thank you.
Bad experience trying to sign up for promotion
I just wanted to vent my frustrations with an ordeal I had to go through recently with a promotion for 5 year price guarantee through Xfinity. After ordering I was told to come pick up my equipment at an Xfinity store. Since I was on vacation I called customer service that I couldn't come in during
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user_7cf75f Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se
Trying to get an upgrade
When I first called to get help, they had to raise a ticket and said it would take 1-2 hours. It’s been over 24 and nothing had happened. It’s a simple phone upgrade. Why is the process taking this long or this cumbersome?!
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@user_8tqjq6 I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you. Due
Delete Forum Membership
I accidently created the community forum account thinking I was signing in to my email. Please delete this account. I am unable to find out how to do it myself-there is no unsubscribe option that I can find. Thank you.
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I loathe Xfinity!
After months of calling and telling Xfinity to discontinue my service, they finally stopped my services, then sent me overdue bills for a product I wasn't using. They threatened collections, and once again I called to let them know that the service was discontinued. I returned all equipment. Does an
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X1
Davie5681 Thank you for posting on our Xfinity community forum so we can help you merge your accounts. You can learn how to link a new account to your online profile or unlink an old account you no longer need here.
Need to merge 2 active accounts with same address
I have an old account that’s still showing as active and a new account both tagged with same address which I need merged
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live chat, Krishnasai, wifi issues, getting printer back online
PRINTER, ONLINE, WHEN I DIRECT FILE TO PRINT, MESSAGE "PRINTER OFFLINE". Do I use identification of home network or do I use router username and password?
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Your Home Network
A way to add channels to thebasic service paid for by my landlord
Part of my rent already pays for basic xfinity in my landlords name. I want to add and pay for extra channels in my name. How does that work?
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Channels and Programming
https://www.xfinity.com/support/articles/yahoo-email-migration-overview https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html?guccounter=1 @XfinityBenjaminM making your links live [clickable]
Transition from Comcast to Yahoo Email
I use Xfinity Connect to receive my email. I have 3 Comcast email accounts. The landing page on Xfinity Connect shows the invitation to change to Yahoo email. I hit the link to "get started" and am prompted enter my Comcast email and password. However, this activity goes nowhere. Nothing comes up as
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@XfinityJanelle Thank you just sent the message (just noticed the message appearing)
Need to cancel move and disconnect service this Saturday
Hi, I need to cancel my move request and want to also disconnect my service this saturday 25th. How would I go about that? Also i have the xfinity flex box how do I return it?
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Need to merge 2 active accounts with same address
I have an old account that’s still showing as active and a new account both tagged with same address which I need merged
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Customer Service
Good Afternoon, @user_512w7f! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the final bill amount, and not being aware of that final amount owed/due after fully
Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal
i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?
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For God's sake, turn ABC back on, this is ridiculous! Why am I paying for channels without ABC, I am ready to cancel!!!
Loss of ABC network due to contract
We are aware that there are contract negotiations going on with Scripps. However, it seems to be out of standstill for too long. It’s always been a public accessible station. I understand that other parts of the country aren’t having this problem. It seems like there needs to be something else done
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Xfinity offered this "solution"; let us know if it worked for you Step 1: Check that your email works online Go to https://connect.xfinity.com and sign in using your full Xfinity email address and password.If your email works on the website, that co
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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How do I log into one of my Viewer email accounts?
Getting into my comcast.net account
I am trying to receive tickets from ticketmaster but it wants to send a code to my comcast.net email. I am unable to access my comcast.net email account . How do I get into this account.
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Hello user_9m4jpx! I hope you're having a great start to your week, and more than anything congratulations on your new remote job! Working from home has its benefits for sure, so I hope your transition goes as smoothly as possible 👏 If you're relyin
New Hire; Looking for equipment
My name is (Edited: Personal information). I am a new hire and was hired to work remote from home. I was supposed to receive my equipment about two weeks ago, however UPS never delivered the equipment. They sent the equipment back to Comcast/ Xfinity. Now I am having trouble getting in touch with my
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illegal billing after internet service was cancelled.
Erroneous xfinity internet billing after canceld account , sent my account to collections even after cancelling my service and they are still trying to charge me for cancelled services not even being in use. This is ilegal
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Billing
@user_i2sbj3 I have contacted xfinity assistant and xfinity my email account has been empty for 3 days where are my emails Sign in to webmail and click on the gear icon. In the left pane click on Auto Forward and see if there is
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Emails
I have contacted xfinity assistant and xfinity my email account has been empty for 3 days where are my emails
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