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Another outage by Comcast [Edited]
Yet another outage that has lasted for hours. Can’t talk to a real human and there is no information when service will be restored. Service map is always blank. A complete scam by Comcast. There is no tricks or technicians in my area either. This is a complete scam by comcast. Just turn my service b
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Customer Service
user_xd8vs2 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Sup
how to file a complaint
My billing is incorrect for my internet service. I have a five year contract and I am being overbilled.
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Why does Xfinity’s customer service number? Keep hanging up on me
Every time I call Xfinity’s customer service number and give them all of my information up to my checking account number and they tell me there I’m verified however they disconnect me instead of connecting me to an agent. a repair man was out yesterday and changed all of the wires outside however, m
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Customer Service
Customer of 30 years
You would think after being a customer for 30 years someone from America would get on the phone and call me?
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Customer Service
Ok I sent a direct message, but it would not let me send it to you specificly, just Xfinity support
I want to cancel my internet service
I am trying to cancel my internet service and return my equipment, but I have called twice and both times I got hung up on by the automated system. Please help me how do I get rid of this internet? I want to cancel before I get charged $95 on March 14th.
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My email
Why can't I get into my email account with my password. How do I know it's not a scam!!!!!
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@user_33koi1 systemic corruption, no one answers the Xfinity mobile line, I called Xfinity to get my home Internet and streaming down and then was promised this great deal if I switched everything over, switched everything over four days later and n
Transferred from Verizon, was promised my phones would be paid off
Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the
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user_re6caz - Hello, and thank you so much for sharing your feedback with us here on the Xfinity Forums. We truly appreciate you taking the time to reach out, and we’re grateful for the opportunity to ask a few questions so we can better unders
Calls drop on transfer to Billing/Retention — need Digital Care case opened
I cannot reach Billing or Retention/Loyalty by phone because your IVR disconnects every time it attempts to transfer me (I hear a burst of loud “bubble/beep” tones and the call drops). This happens repeatedly, including when I choose Billing in the IVR and when I say "Retention" or "Loyalty" or “Can
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Hello, @user_vqino3 thank you for reaching out over Xfinity Forums. That is a great question and want to help answer your questions regarding the Internet Essentials eligibility. You can to this website: https://www.xfinity.com/learn/internet-service
An agent with guestions about getting lower priced internet
How do I qualify for $14.99 internet
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lied about reimbursement
I was promised on 2-3-2026, from "Tasha" that if I switched my cell plan form Verizon to xfinity mobile and if my phone balance was less than 500.00, they would reimburse you with a prepaid master card....Well, I paid off the 304.02 phone balance an suddenly, no one knows anything about this reimbur
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Customer Service
Can’t get Xfinity streaming app yo work on Apple TV
I have tried to follow previous threads with no luck. Just says I need to be sure that I am using my Xfinity WiFi, which I am. Can you help?
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Xfinity Stream App
My service isn't even connected yet. Can't connect to anyone about picking up equipment. So many reps ready to take an order. No one answers after card has been billed. I don't even want your service anymore as I expresses to Chuck at the start of my
how to file a complaint
My billing is incorrect for my internet service. I have a five year contract and I am being overbilled.
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6bird8 All Xfinity customers can download the Xfinity Stream app or visit the Xfinity Stream portal, log in with their Xfinity ID and password and start enjoying available content. An Xfinity TV subscription is not required to use the Xfini
Xfinity stream
Service address [Edited: "Personal Information"]. I have a simple question. Can I run xfinity stream app on my roku? I can run the stream app on my phone. I recently signed up with the 5 year price lock on 1 gig internet. Does xfinity stream come with it?.. I have tried xfinity assistant with no suc
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Cable damage , disconnected from pole
Cable disconnected from pole
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