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Hi there @user_u8sf2u have you tried following the steps outlined here to activate Peacock https://www.xfinity.com/support/articles/peacock-premium-offers?langtarget=es
Peacock Activation
I received an email to activate my Peacock Premium as part of my Platinum membership. When I go to activate at https://www.xfinity.com/yoursubscriptions it does not show up. Following the help links just brings me back to the original link.
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Orange cable disconnected
My internet has stopped working: blinking orange light on gateway. I did normal gateway troubleshooting and then replaced the Xfinity gateway with another from Xfinity. That didn’t help. I recalled that my outdoor cable line runs on the ground through a vacant lot next door. I took a look and that o
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Customer Service
Sorry about that. tg4482a That is what my app says it is.
Reset gateway after activating new gateway
Just disconnected old gateway, connected new one and activated it. Cannot find instructions on how to delete info from old gateway and do a factory reset so I can return it. It is not connected to anything. Thanks.
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Landline [Edited]
Live agent needed to discuss No Line on land line. Please have someone contact me ASAP
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Customer Service
Direct messaging - so no one else can monitor this. As of this morning - nothing done. Still charging us for land lines that we requested dropped in June. Time to gather the evidence and forward on.
Being stonewalled by 'Custmer Service'
Have been a customer of Xfinity/Comcast for at least 15 years. Two months ago - they suddenly starting charging us an 'extra' 11.95 for a land line we've had for 15 years - on one of their 'plans' we signed up way back then (always had 2 land lines and the phone numbers to prove it - but all of a su
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Good morning @user_7is0st, and thanks for posting your issue to the community forums, I hope this message finds you well. I am sorry to hear about the issues with the billing for data overages, but you have come to the right place for assistance. Wit
Internet service
Why was I charged three month after for over usage of the internet limits at a hundred dollar. When was my first time going over internet limits? Being unaware of the excesses amount taken from my checking has put in blind. I should’ve known this before moneys were deducted
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Sorry/not sorry for the old man rant, it was just on my mind. Customer service 101: if a complaint is escalated and you have a rep reach out to the customer make sure the rep has actually read the customer's complaint or else it just wastes everyone
Errant international roaming charges refund
Posting on here because I read this was a way to escalate complaint. I had a bad enough customer service experience that I'm leaving xfinity mobile but wanted to give a chance for them to change my mind. From 7/15 to 7/20 I was traveling in Canada with my wife. Having an unlimited plan I had read we
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My question was not answered
Channel line up
I am about to get rid of my infinity plan which is the best they offer because there is no paper for channel line up I am supposed to have 185 channels the only thing I see is it just keeps repeating… don’t understand why!!!!! Spark light provides a schedule why doesn’t infinity?
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Need to move a router 20 feet away.
I want to move my router and NAS to the other end of my living room, and there’s no coax outlet there. Can I book an Xfinity tech to come out and run the cable along the baseboard? I’m terrible at this kind of stuff. If so, do they do it for free or charge a flat fee/by the hour?
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Customer Service
@GABRIEL_E There is not any document that we would be able to send to you. If there was an active interruption it would be listed on the link provided.
Outage proof
My job is asking me for outage proof as my internet has dropped 3 times since 8AM today. Can I get that sent to me please.
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Peacock Activation
I received an email to activate my Peacock Premium as part of my Platinum membership. When I go to activate at https://www.xfinity.com/yoursubscriptions it does not show up. Following the help links just brings me back to the original link.
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Customer Service
I want to add BBC World Service News to my channel lineup! Why is this so difficult??
Channel line up
I am about to get rid of my infinity plan which is the best they offer because there is no paper for channel line up I am supposed to have 185 channels the only thing I see is it just keeps repeating… don’t understand why!!!!! Spark light provides a schedule why doesn’t infinity?
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@user_x4evmf Perhaps a problem in your area. At home, 5G+ always fades in and out. But when I'm on the road, I usually always see 5G+ connected.
Xfinity mobile network becoming worst n worst
I am extremely disappointed with the Xfinity Mobile network quality in San Jose, even within main city limits. This is not an issue with a single device — multiple phones on my family plan are consistently experiencing poor signal strength, slow data speeds, dropped connections, and unreliable servi
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Accepted Solution
That's not it. It should be something like XB6, XB7, XB8.
Reset gateway after activating new gateway
Just disconnected old gateway, connected new one and activated it. Cannot find instructions on how to delete info from old gateway and do a factory reset so I can return it. It is not connected to anything. Thanks.
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Internet service
Why was I charged three month after for over usage of the internet limits at a hundred dollar. When was my first time going over internet limits? Being unaware of the excesses amount taken from my checking has put in blind. I should’ve known this before moneys were deducted
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Billing
user_j3syu4 We’re sorry your internet has been unreliable and that you haven’t felt supported when reaching out. That is not the experience we want for you. As a first step, please check the Xfinity Status Center to s
Awful internet
Internet isnt reliable. Their customer servicewont help you. [Edited: "Solicitation"]. By far 1 of the worst internet providers possible.
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What model number is the device ?
Reset gateway after activating new gateway
Just disconnected old gateway, connected new one and activated it. Cannot find instructions on how to delete info from old gateway and do a factory reset so I can return it. It is not connected to anything. Thanks.
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@user_qx8zla Thanks for reaching out to us. Once the service interruptions are resolved, you can apply for credit through our awesome Xfinity app. To request a credit for a service interruption via the Xfinity app, follow these steps: Sign in to t
Interent outage
My internet has been out several times these last 2 weeks. Can I get compensation for it on my bill?
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@XfinityJanelle Thanks for the response I already looked on the outage map. It says everything is good at the moment I need proof of the internet interruptions.
Outage proof
My job is asking me for outage proof as my internet has dropped 3 times since 8AM today. Can I get that sent to me please.
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How can I totally delete an old comcast.net email address because it continues to [Edited: "Language"] up/stop ability to create a new account
CBpdx
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Deleting my old Comcast Email Account
I have deleted my old Comcast e-mail account, but my name@comcast.net keeps blocking some of my accounts. How can I permanently and universally delete it?
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