I thought the problem was my router. Bought a new one and same problem persists. I did a hard reset last night and that didn't fix it either. Modem is a Motorola MB7621 bought new four years ago. It doesn't seem like it gets hot. Log Time Priority Description Time Not Established Critical (3) No Ran

I moved to a new apartment about a month ago and transferred my Xfinity internet to the new address (self install, just moved my equipment). There are three coax outlets. Two in the living room, one in the bedroom. The bedroom one is the only one I can actually get internet from. I tried my router a

I can't see direct messaging icon, so writing my message here. There are 2 accounts in my house. On the same address. And you make us pay both of them. I was moving out of the house and my housemate was staying, so instead of account transfer, we closed the account and opened another for my housemat

For the past two days I have had serval outages of No Internet/ No TV/ No OanDemand! States at 6:45 am on 4/4/23 and lasted til 8:00am. Then goes out at 7:45 pm on 4/4/23 and does not come back on till 6am on 4/5/23. Now it goes out again at 11:17pm with a project fis of 12:35 am on 4/6/23! I just f

I have an unstable connection, and here is the log my modem is kicking out constantly (MAC addresses censored by me): hu Feb 20 15:07:36 2025 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=********;CMTS-MAC=**********;CM-QOS=1.1;CM-VER=3.1; Thu Feb 20 15

We are currently locked out of talking to anyone at xfinity due to our outage status. We know exactly what happened and when. Another utility cut the lines. We work from home, and we know when it happened. We walked out and asked - they cut the wires to our service right at the end of our driveway a

Every time I call about a tech issue I am getting someone who doesn’t understand. For example I called about an outage and the guy couldn’t explain any thing to me. He literally said to me he doesn’t know what’s it called and he couldn’t explain what a tower is. Cable and internet is too high in pri

Gang - this is unacceptable. At 1:30am pacific time, my tv, phone, internet go down. I logged on to the app that states there’s a planned maintenance scheduled. I have signed up several times to receive notice of planned outages, but my requests are rarely honored. What does it take to get notice? P

I upgraded to the 2000Mbps Xfinity plan. I recently installed a XFINITY RECOMMENDED SurfBoard S34. Telephone support resent a signal to the S34 and verified it was online. However, being "online" and having top performance are 2 different things. Technicians are scheduled six days from today. I have

I’m writing to ask for a six-day credit. I had complete outage of internet, cable & phone beginning 11/20/24 thru 11/25/24 (total of six days and nights). I was unable to contact Xfinity/Comcast because.... of the internet/phone outage. I am asking for this six-day credit online but the response is

Recently connected a new Motorola MG 7550 router /modem. We've been experiencing periodic disconnections lasting from less than a minute to several minutes. Logs show the following.... Time Priority Description Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxx

I am trying to record 2 shows in Cloud DVR at the same time. On my Live Favorite Channels web page, the schedule shows the recordings, but one of them claims "recording conflict." I thought the max was 6 at a time. The two coincident scheduled shows have been in my weekly sched for months and I've n

We sat at home for an appointment today scheduled between 10A and 12P. I called at 4:30P because no one showed. I was told the appointment was actually scheduled between 6A and 6P, and there was NO record of an earlier appointment. I called at 6:30P because no one came yet. This time only a recordin

My Xfinity bill for internet only (that's the only service I have) has gone from $59.99 from May 2020 - August 2022; to $88.95 in September 2022; and now a whopping $98.95 in October 2022. Again, this is for home internet only. No cable, no streaming. Nothing else. I'm particularly appalled by the p

I hope someone can help me with this. I'm out of patience trying to find a way to at least get some information to help me understand the problem. For the past two weeks, my home internet has had a total of seven outage notifications, mostly of short duration like an hour or two. In addition to this