Visitor
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2 Messages
Internet Bill Increased by $40 in a two-month time span
My Xfinity bill for internet only (that's the only service I have) has gone from $59.99 from May 2020 - August 2022; to $88.95 in September 2022; and now a whopping $98.95 in October 2022. Again, this is for home internet only. No cable, no streaming. Nothing else. I'm particularly appalled by the peculiar $10 increase between September and October. No rhyme or reason. No explanation or breakdown in the so-called itemized bill. I cannot reach anyone via online chat or phone for an explanation. This feels fraudulent and gross. It's as if Xfinity is trying to rapidly "recover" the money from May 2022 - August 2022.
Any advice for how to contact someone and have this bill reduced?
CCCassandra
Problem Solver
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502 Messages
3 years ago
That's not how we want you to feel, @user_f9090a . It's always important that we're on the same page with your bill charges each month and that you have the best savings! Our team would be happy to help with checking into this further today. Can you please send us a direct message with your first and last name and address to get started?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_2b9bed
Visitor
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1 Message
2 years ago
My bill went up 41% in one billing period (from $58 in Jan. 2023 to $81.92 in Feb. 2023). This is for internet only. I live alone and don't watch TV. This huge hike is unacceptable (criminal even!) and you'd better believe I am going to yell about it to someone.
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