3 Messages
Request Credit for outage
I’m writing to ask for a six-day credit. I had complete outage of internet, cable & phone beginning 11/20/24 thru 11/25/24 (total of six days and nights). I was unable to contact Xfinity/Comcast because.... of the internet/phone outage. I am asking for this six-day credit online but the response is "...sorry, but you are ineligible for credit..." How should I proceed?
Thanks in advance for the time and effort to getting an answer.
XfinityRaf
Official Employee
•
598 Messages
18 hours ago
Good afternoon @user_bbj4nd. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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