1 Message
How many times does an appointment change?
We sat at home for an appointment today scheduled between 10A and 12P. I called at 4:30P because no one showed. I was told the appointment was actually scheduled between 6A and 6P, and there was NO record of an earlier appointment. I called at 6:30P because no one came yet. This time only a recording was able to be reached, and it said the appointment was scheduled between 7A and 10P. ARE YOU KIDDING ME? SERIOUSLY?
XfinityJorge
Official Employee
•
2.2K Messages
2 years ago
Greetings @user_a667f8 thank you for using our Forums as a tool to reach out team. We are happy to work with you and see what is going on with the recent appointment set. To get started please send us a private message with your full name and service address. Here's the detailed steps to direct message us:
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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