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Ok this is my 3 post. Spent 8 hours at your store

People at at your store great. It at corporate [Edited: Language]. I need to talk to someone. [Edited: "Personal Information"]. Serious ly at your store for 8 hours to get a new phone?

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8

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Orange Cord Since Oct 2025

There has been an orange temporary cord running across our complex parking lot since Oct 2023. Several techs have replaced a section of it due to cars running over it. Still construction has never been sent to bury it. Techs are being dispatched every couple of months to find out why the network goe

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Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

4 hours ago

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Return of unused Xfinity equipment

I switched to a customer owned modem. I did not return the old Comcast modem. Comcast continued to bill me for a monthly equipment charge for the unused unreturned modem. I recently returned the modem to a local Xfinity store. They said I would need to contact Xfinity Customer Support for Billing as

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If you're still needing help with your connection, we'd love to help Aceq2jot. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to &ldqu

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Constant internet dropouts, multiple tech visits

I have been a customer for over a year now, and i have never had a worse provider. you call and they blame it on the modem. Thing is, this is my 3rd xb8 modem, so they cant blame it on that anymore. Every time i tell the tech, or support, that my upstream channels and downstream channels disappear,

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I'm still unable to stream, not loading in Safari, Chrome or Forefox - tried private browsing also. Will try new profile but - what the ...? Fix it Xfinity, please.

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Unable to stream

Suddenly my xfinity.com/stream is no longer working. Nothing happens when I click on any channel. I have tried both my usual Chrom browser as well as Safari on my Mac.

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email hacked

My comcast.net email was hacked and I am not receiving email, but I can send emails. I need help from an agent

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Wire down with in reach

Trying for a week with numerous calls and times to report a wire that is so close to ground coming from my home I can reach up and touch it. Told many different stories by representatives. All I want them is to come and repair it after a storm over a week ago. What is there problem. Sad if only ther

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Return of unused Xfinity equipment

I switched to a customer owned modem. I did not return the old Comcast modem. Comcast continued to bill me for a monthly equipment charge for the unused unreturned modem. I recently returned the modem to a local Xfinity store. They said I would need to contact Xfinity Customer Support for Billing as

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that might be in the notification settings, turn off some of those notifications and the pop ups should disappear

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sports app

xfinity, please fix the sports app. for the past two weeks every single time I open it a big message pops up telling me I can set close game alerts. I don't need this popping up every time I open the app.

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sports app

xfinity, please fix the sports app. for the past two weeks every single time I open it a big message pops up telling me I can set close game alerts. I don't need this popping up every time I open the app.

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@user_02jk51 Thank you for that information. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into thi

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xfinity support - Watch button doesn't work anymore

Hi, I watch xfinity streaming on my Mac and starting a few days ago I can no longer watch because the "Watch" button no longer works. It acts like it isn't a link anymore - I can click it but nothing happens. Please advise. Thanks, Susan

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@XfinityFrank​ I am going to simply respond with "this is a disappointing answer". you say it works as designed/intended, but refuse (or are unable to ascertain) the intention.... This is a shortcoming of this forum I guess, but do appreciate when

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Why the 10 minute timeout on pausing recordings

Why is there a 10 minute timeout when pausing recordings on Xfinity DVR? In my research there have been many customers complain about this, but have not found the reasoning behind it. I don't care about the "work around" because it is really unacceptable. I watch a lot of sports. So If i pause a rec

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Good afternoon user_iq48zm. Please let me know if this helps: Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this fo

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Unable to Access Peacock Premium via Xfinity – Requesting Assistance

Hi Xfinity Support, I’ve been unable to activate Peacock Premium through my Xfinity account despite following all the instructions in your Help Center. I’ve confirmed that I’m eligible based on my internet plan and Xfinity Rewards status. I’ve tried multiple devices, browsers, and different email ad

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Need help hooking up my wifi

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Help with hook up my equipment

I received my equipment and I need help hooking it up

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@user_9d29f2​ thanks for providing a work around that helped, it's really helpful when great community members share information. The engineer ticket is still open, and the Xfinity Stream App is still working so another option to utilize the steaming

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Unable to stream

Suddenly my xfinity.com/stream is no longer working. Nothing happens when I click on any channel. I have tried both my usual Chrom browser as well as Safari on my Mac.

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Hello user_2h4lra , thanks for reaching out and providing a related post to you issue. We would be happy to take a look into this Xumo box issue for you. Please send us a direct message with your full name and service address to get started. To send

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Xumo box stuck on settings screen

I experience the same issue as described here: https://forums.xfinity.com/conversations/flex/xumo-box-stuck-on-settings-screen/6676215d1deaa65c6c375bcf#. We just moved to another apartment and first few hours the TV via Xumo did work but then it stuck in Settings. It asked to link the account and we

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