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@XfinityOrlandoM​ And what should I do when, as I detailed, I've already spent days on end and over twenty hours working with "awesome Xfinity mobile experts" and they cannot resolve the activation issues? The last person who worked on my account mad

Major issues trying to activate iPhone 14 since Friday 9/16 resulting in loss of cell service for six days and counting

I'm going to be very up front here. Someone at Comcast needs to get in touch with me. I will provide my account specific information as requested, and you folks need to get back to work on resolving my activation issues and then get in contact with me once there's something I need to check or do. As

Question

Hi, @user_1af906. Thank you for taking the time provide your feedback in regard this experience that you had with us. I apologize for the overall experience that you had with getting your equipment swapped out. It makes me happy to read that we were

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5 h ago

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Charged for Xfinity sending me wrong box four times

My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips).  Very inconvenient.  On the first wrong box, they said I needed a technician.  Technician came and said

Question

Greetings, @user_e60c3a. I apologize for the experience that you've had with trying to launch the Discovery+ app on your X1 box. Just to confirm, are you getting any error codes or error messages along with this issue?

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Discovery plus issues when does Xfinity FINALLY fix???

I see everyone been having the same issues with discovery plus and Xfinity for months? So my question is I notice the same reply from the reps are please send a private message? Why? It’s still NOT being fixed because if it was I wouldn’t see the same issue. Now I’m having the same issue. Stuck on t

Question

Charged for Xfinity sending me wrong box four times

My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips).  Very inconvenient.  On the first wrong box, they said I needed a technician.  Technician came and said

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 • Billing

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Hello, @user_5d0234. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" i

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5 h ago

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Technician never comes to fix downed wires!

I have downed comcast (xfinity) wires that have fallen from my house into my driveway, into the public street and into my neighbor's yard across the street. The wires are all over the place. I am told every day the same thing: A technician will come to fix it. They never come! How do we get a techni

Question

Technician never comes to fix downed wires!

I have downed comcast (xfinity) wires that have fallen from my house into my driveway, into the public street and into my neighbor's yard across the street. The wires are all over the place. I am told every day the same thing: A technician will come to fix it. They never come! How do we get a techni

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 • Customer Service

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It is for businesses , though  I do appreciate your input .  :  I'm Diane, a Microsoft 365 Apps & Services MVP and I'll try to help you today.   Public folders and Global address book are Exchange server features. You wou

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6 h ago

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Email Universal Address Book

I wish to be removed from the " public folder > global address book " though Comcast wouldn't respond . It's a Microsoft Exchange Program and only administrators of organizations may perform this task .   I believe it's responsible for much of my spam , and that it should require the users

Question

how come speedtest.xfinity.com counts against my data usage?

how come? Description must have at least 20 characters.

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 • Your Home Network

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How to unpause a device

Trying to unpause a device through my exfinity app

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 • Xfinity App

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I apologize for the confusion on my part. I could have sworn I read that the issue was happening on a Flexbox, I am sorry about that. Just to confirm, You've only noticed the issue on the Main DVR box? The reason why I ask is because if the issue is

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Disappearing Sound on Peacock

The only show I currently watch on Peacock is AGT, so don't know if it is specific to that show or the network. This has happened three times over the last few weeks. I'm watching AGT and mute the commercials. It will work as expected for a while, but then when I unmute, there is no sound. If I swit

Question

Not sure what you mean by flex box. This is happening on my main dvr box. On the second box, sound is working this morning, but it also had the other problem I reported a while back in that it doesn't remember where I was in which show. Resume is not

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6 h ago

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Disappearing Sound on Peacock

The only show I currently watch on Peacock is AGT, so don't know if it is specific to that show or the network. This has happened three times over the last few weeks. I'm watching AGT and mute the commercials. It will work as expected for a while, but then when I unmute, there is no sound. If I swit

Question

I see. Thank you for sharing those details with me. Just to confirm, do you have more than 1 Flex box? If so, is it happening on all boxes at the same time?

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6 h ago

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Disappearing Sound on Peacock

The only show I currently watch on Peacock is AGT, so don't know if it is specific to that show or the network. This has happened three times over the last few weeks. I'm watching AGT and mute the commercials. It will work as expected for a while, but then when I unmute, there is no sound. If I swit

Question

No. Everything seems normal, just no sound. This is the only show and network where I have this issue

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6 h ago

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Disappearing Sound on Peacock

The only show I currently watch on Peacock is AGT, so don't know if it is specific to that show or the network. This has happened three times over the last few weeks. I'm watching AGT and mute the commercials. It will work as expected for a while, but then when I unmute, there is no sound. If I swit

Question

Hi, dbvirago2. Thank you for taking the time to bring this to our attention. I defentiley understand how having a sound issue can be major inconvienince, especially when trying to watch AGT! With that said, it would be our pleasure to look into this

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6 h ago

 to the conversation: 

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Disappearing Sound on Peacock

The only show I currently watch on Peacock is AGT, so don't know if it is specific to that show or the network. This has happened three times over the last few weeks. I'm watching AGT and mute the commercials. It will work as expected for a while, but then when I unmute, there is no sound. If I swit

Question

When I turned on my TV in the morning after setting the sleep timer on my Sony remote the night before "Vudu Fandango" would start flashing on the screen. I called Sony and the tech remotely removed the Vudu app from my TV.  Perhaps it is too s

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7 h ago

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Vudu fandango screen

My cable tv keeps getting interrupted by the VUDU FANDANGO screen (pops up every 10 seconds) and then goes to a black screen. How so I get this to stop?  It has been happening continually since I started the tv and cable box this morning

Question

Replacement Remote

Hello! What steps do I need to follow to have a replacement remote control mailed to me? Thank you!

Question

 • Customer Service

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Keep dropping from teams calls

Hi , I have the blast internet plan . I’m not a tech savvy person. I now work from home 100% of the time . I am on Microsoft team calls basically all day . I constantly freeze , robot and get dropped from teams calls- even the non video calls . It’s getting to the point where it’s interfering w my

Question

 • Your Home Network

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Speeds are now dipping to 20mbps on both Mobile App and PC.

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9 h ago

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Xfinity App/PC Speedtest Conflicting Results, Random High Ping Spikes.

My plan is for 1200mpbs. Xfinity App shows around 1000-1200mbps, when running the test on my personal computer it only shows around 500. PC is hard connected through ethernet. Running the test over Wi-Fi shows around 300mbps. Also having intermittent ping spikes that last for a minute or two, eithe

Question

Thank you, messaged!

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10 h ago

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Charged $100 for technical fee which i didn’t ask for

I’m new to Xfinity and I am regretting my decision. I went and picked the Modem up myself to avoid extra costs, I am a student new to the city. When i got home i connected the modem and it worked for only a few hours. I had a lot of work which was to be done online. I called them a technician was se

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