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I want to cancel my Xfinity internet - when booking an appointment, it tells me “Cancel using Infinity Assistant.” When I try using Xfinity Assistant, it says I have to schedule a callback. Every time I try to post about it here (which Reddit recommends), it gives me an error message. This shouldn’t
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Your Home Network
I am having the same issue. I’m watching cnn and constantly have the system freeze up through the Samsung app. I’ve restated the tv, the router and reinstalled the app. Still the same thing. Incredibly frustrating.
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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Done. I hope it went to the correct person
Cowboy Channel
We lost access to the Cowboy Channel. Comcast says we have it, the Cowboy Channel notes we do not. Would really like this corrected. We had access before 1/1/2026
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user_iu55cm Thank you so much for stopping in and sharing your experience with your appointment. This is not the experience we want any customer to have let alone a new customer trying to get services set up. We would be more than happy to help
Left hanging by tech
I had an appointment scheduled today for service installation and the tech never showed up even though I received a text saying that he was at my location. I looked everywhere around the outside of my house and he was nowhere to be found. I tried to reschedule my appointment 3 times on that ridiculo
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Hey there, @morganh. Our team can dive into your return label and provide assistance. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Sup
Return Label for Trade In
hello, we have not received our return label to send in our trade-in. can you please resend it? It would not let us pull up the label on our app either. The last time we went into an Xfinity store they said for some reason the label or tracking number had never been created and they were supposed to
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Good afternoon @Ciano, and thank you for reaching out on our Forums, we appreciate it. Are you still experiencing issues sending emails?
Send Message Error
Using Thunderbird v140.3.1esr (aarch64) on a MacBook, I'm getting this error while trying to send email: Send Message Error Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.comcast.net timed out. Try again. I have SMTP set the same as
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ret60sp. Unfortunately, that is not something we can escalate. The offer comes with the 1 GB subscription. We don't have the ability to modify these offers.
terms of service
I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract
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Left hanging by tech
I had an appointment scheduled today for service installation and the tech never showed up even though I received a text saying that he was at my location. I looked everywhere around the outside of my house and he was nowhere to be found. I tried to reschedule my appointment 3 times on that ridiculo
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Customer Service
Delays in activating my new mobile unlimited line
I signed up for the 5 year plan with the free unlimited mobile line. When I went to activate my line, it took away the service from my old carrier but couldn't activate my new line. I have now been without cell phone service for 36 hours. When I went to the local store, after an hour of waiting and
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Plan
Thanks for posting on our community forums, user_px2etl. I'm sorry to hear about the VPN not working properly. Have you tried rebooting the modem manually or through the Xfinity App? This can help refresh the connection and fix any connectivity issue
Work VPN Issue
I can no longer access my work VPN. I can through my phone's Hot Spot so the issue is with Xfinity. How my I fix this issue please?
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If you have the ability to include that language, then logically you have the same ability to REMOVE that language. Your addage that "we don't have a way to separate that out" is simply untrue. Escalate this issue to a higher level and lets se
terms of service
I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock. We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract
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Trade in credit cannot apply
I traded in my old iPhones in September, shipped my old phones back for 1100$ credit for my two lines. Since I shipped my iPhones, I made over 10 phone calls to Xfinity agents, just to ask when the credit can be applied to my bill. All they told me is to ask me to wait and the credit will apply afte
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Devices
direct messaging
My address is not valid when I try to create an account. I am trying to purchase new services for my residence. I thought that I scheduled my installation but I guess I didn't. Now I cannot reach anyone to help me. [Edit: Personal Information]
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Your Home Network
user_ahpvqg @Again and @Latoque are correct there is not an option to schedule a time for a email to be sent in the future.
Is there a way to schedule when the email will be sent?
When I create an email, is there a way to schedule the date and time when the email will be sent?
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Thank you for sharing, @user_t66wny. We will set up an in home visit for this. They will check all the wiring and ensure you are online. They are able to contact the line team if that needs to be replaced and can usually put in a temporary line in th
Drop Line Technician Inspection
How do I request for a drop Line Technician Inspection at our address? Customer service is very unhelpful and the AI assistant is unhelpful too
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The Xfinity office representative confirmed that the line is active; however, when we connect our router, the online indicator remains off and there is no internet connection.
Drop Line Technician Inspection
How do I request for a drop Line Technician Inspection at our address? Customer service is very unhelpful and the AI assistant is unhelpful too
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@XfinityAdrienne in that "chat" now. Wish me luck. The response time in there has been...... intermittent. It seems each person (the one person?) in chat has to deal with a number of chats at once and gets back to yours when they get back to it. Thi
Mobile Activation Mess
I feel like there are about 3 people that work at this company, with the efforts they put into keeping a huge wall of separation between customers and support. I just tried to activate my new mobile line. No easy feat given the fact that the QR code that came with the phone actually directed me to a
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To Comcast Senior Management, I am writing to formally escalate a billing issue that reflects a broader breakdown in how long-standing customers are treated. As the attached billing history shows, I have been paying $63.93 per month for the most basi
user_90avxw
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file a complaint
how do I file a complaint with Xfinity.
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