Xfinity Community Forum

You might need to try logging out and then logging back in to see if that helps with giving you the option to Direct Message. We definitely want to assist you with your concerns. I understand how frustrating it can be to have ongoing issues and spend

XfinityJeniece

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11 hours ago

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TERRIBLE SUPPORT AND CUSTOMER SERVICE!

To start, if you are considering going with Xfinity- it may not be worth it given the billing and service frustrations. I am not going to get into listing the whole diatribe that started yesterday when I called to order add-on services and change my TV package. The only positive is that today I rece

Question

For the best results you will want the modem placed in a central location on the main floor, depending on the floor plan the outlet should be on the outside wall in a central spot. When placing the modem the best places: Central Location: Find

XfinityJohnG

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11 hours ago

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U

Advice on router placement

I am building a new home and the electrician is asking where to install the cat 5 or cat 6 cable to connect to the new router. Where is the best place for that? Do I need a tech to come out to the site and evaluate? Thank you.

Question

Hey @user_9y7a8e, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist and address any billing concerns you may have. Any promotional rate for the Xfinity service will remain the same. Some

XfinityDemitrius

commented

11 hours ago

to the conversation:

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Monthly bill increased by $20 although still under 2 year contract period.

Question

Good evening @user_9ff49e and thank you for reaching out on our Forums with your billing concerns, we appreciate you bringing this to our attention. We're happy to investigate your billing issues further to see how we can help get this resolved. This

XfinityAlyssaA

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11 hours ago

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U

Statement generated wrong

So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha

Question

Thanks for posting on our community forums, user_c2wch9. Could you give us more details on the specific issues you're experiencing? Is it with your TV service or internet service? What troubleshooting steps have you tried so far?

XfinityDilary

commented

11 hours ago

to the conversation:

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SErvice keeps going on and off

Screen says to call. I called and they saind it would be ion in 20mminutes. It has continued to go on and off

Question

user_mwtusf Thank you for stopping in for help with this message deleted by the spam filter. Did you get the chance to check the steps @BruceW provided?

XfinityAmandaB

commented

12 hours ago

to the conversation:

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U

Spam email auto deleted

My spam auto deleted an email that I need to recover. It’s not in deleted or trash inbox

Question

Hey there, @user_abk0f4. Thank you for allowing us the opportunity to assist you with this Xfinity Mobile trade-in issue. We see your DM already and will continue the interaction there. Please be reminded that sending unsolicited Direct Messages to a

XfinityBradM

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12 hours ago

to the conversation:

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Trade in lost in transit

I have been unable to resolve this concern for three months. I shipped my trade in device in November and the package appears to be lost in transit. Xfinity told me that i would receive the promotional credits but have not given them yet because they haven't received the device. There has to be a pr

Question

U

I had internet only. I was told if I bundle that with cable and cellular my bill would be close to a hundred for twelve months. I paid about that for two months but now my bill has shot up nearly 200%.

user_wskbnh

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12 hours ago

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Overcharges

I resumed tv service a couple months ago. I agreed to a package costing about a hundred a month. I need a refund on all the overcharging you have done and an assurance that my bills we be around a hundred until next November or I will be forced to cancel.

Question

U

Statement generated wrong

So I moved in My Pl., January third and the bill got generated on the fourth with credit, etc. I owed $93 and change I paid 94 then some bogus situation came up and it got resolved the next day they generated another bill. I paid my statement from October 3 to February 2 and I’m looking at these cha

Question

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Billing

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No. Have not moved since service was started.

user_i8749f

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12 hours ago

to the conversation:

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U

No Wifi Tab or devices listed in app

Attempting to manage my modem settings through the xfinity app. There is no Wifi tab at the bottom. All I can see is "You're no longer with Xfinity". This statement is false as I still have internet access and have never missed a payment or canceled my service. However, cancelling my service is beco

Question

I followed the instructions and NOTHING. My choice is to chat with a bot. I spent my entire Saturday afternoon >4 hours with seven different reps after the bot and haven’t heard anything back. I still don’t have the proper equipment, no instructio

MCPO

commented

12 hours ago

to the conversation:

0

1

TERRIBLE SUPPORT AND CUSTOMER SERVICE!

To start, if you are considering going with Xfinity- it may not be worth it given the billing and service frustrations. I am not going to get into listing the whole diatribe that started yesterday when I called to order add-on services and change my TV package. The only positive is that today I rece

Question

Thank you for reaching out to our team. I will be happy to take a look at any billing questions or issues from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message

XfinityJohnG

commented

12 hours ago

to the conversation:

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Overcharges

I resumed tv service a couple months ago. I agreed to a package costing about a hundred a month. I need a refund on all the overcharging you have done and an assurance that my bills we be around a hundred until next November or I will be forced to cancel.

Question

U

Thank you - we are not planning to run ethernet cable everywhere. My understanding is that there is no longer a need for that as everything is wireless! We can really choose the one spot to add the cable and plug the router in there. But

user_4m3vrr

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12 hours ago

to the conversation:

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U

Advice on router placement

I am building a new home and the electrician is asking where to install the cat 5 or cat 6 cable to connect to the new router. Where is the best place for that? Do I need a tech to come out to the site and evaluate? Thank you.

Question

Accepted Solution

Hello, and thank you so much for joining the Xfinity Forums, jaled. I really appreciate you reaching out to get more information about your underground cable line. I know this process can take time, and want to make sure you’re kept informed ev

XfinityThomasA

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12 hours ago

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2

J

Cable Running Across the Back of Property

Who in customer service can I contact to find out that status / reason for a unburied cable going across the back of my yard into the utility post on the corner of my property?

Question

Hey there user_xfinity_1, thanks for taking the time to post on our community forums! In previous cases where we've seen this happen, it seemed as though the email was sent in error as these offers typically list an amount with the offer. Our team wo

XfinitySean

commented

12 hours ago

to the conversation:

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Loyalty discount with no amount mentioned

Hi, I got following mail from Xfinity which says that if i simply do not make any changes, my current plan will continue with loyalty discounts indicating same amont as today. But, when i checked over chat with xfinity customer care, they say no offer is present on my account. Please help check the

Question

@user_kzrgs8 Got it, and thanks for trying. That and the main redemption http://xfinity.com/yoursubscriptions link are the only two ways to activate the reward. Refreshing the account won't work, but we have an escalation path to help ensure you can

XfinityBenny

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12 hours ago

to the conversation:

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Peacock for platinum tier

I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?

Question

U

I followed the instructions above and got no response.

user_a7b0ee

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12 hours ago

to the conversation:

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U

My trade in device to Xfinity has been lost in transit

I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr

Question

@user_4m3vrr FWIW, have the electrician use cat6. Cat5 is outdated.

EG

commented

12 hours ago

to the conversation:

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U

Advice on router placement

I am building a new home and the electrician is asking where to install the cat 5 or cat 6 cable to connect to the new router. Where is the best place for that? Do I need a tech to come out to the site and evaluate? Thank you.

Question

Hey there, @joeferg22! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand wanting the best rate available for the services you love within the home. I would be more than happy to look into all

XfinityAdrienne

commented

12 hours ago

to the conversation:

0

Getting awesome deal from Metronet(Now part of T-Mobile). Xfinity won't budge on price.

Metronet is now in our neighborhood. They are offering 2 GB with 10 year price lock and free router for $70 with autopay. I am currently paying $260 for Double play and I know my Superfast internet(800 mb) is $109 dollars. I absolutely LOVE Xfinity/Comcast but I can't justify the price when I have o

Question

Thanks for stopping by our community forums to deliver the kudos for George, user_bt8pzy! We appreciate hearing the positive feedback! To make sure George receives the proper accolades, we'd like to get more info about your experience, if that's okay

XfinitySean

commented

12 hours ago

to the conversation:

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Thank you George and Xfinity

I moved yesterday and George was my tech. He was amazing! Punctual, professional, kind and knew what he was doing. He also saved me money. I wish I could get George every time. He really knew what he was doing. He spent extra time because I was nervous about the move and taught me how to work everyt

Question