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user_pm7koh Thanks for reaching out about getting a replacement box for the TV, and the latest model. We can assist you with getting one shipped if you like, or you can take in the device you no longer wish to use to a service center near you and swa
Set top box
Hi. The fan is loud on my Living roomcable box. It’s a PX013ANM. I just upgraded my home entertainment system. Looking for the most current box that has the best quality output. How do I go about upgrading this one? THIS IS THE FOURTH MESSAGE I’M SENDING. YOUR SYSTEM KEEPS THROWING AN ERROR EVERY TI
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$500 Visa Gift cards For Transferring from AT&T Never Received
I transferred my service on 3 iPhones from ATT to Xfinity with the promise I would receive a $500 gift card for two of the three phones that both had more than a $500 balance to pay off the phones. After transferring the numbers from ATT to Xfinity, I asked support via chat when I would receive the
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Customer Service
Service Cancellation
Looking for path forward on planned service cancellation due to a move to an area where Xfinity will no longer be necessary. Per California Automatic Renewal Law Article 9, cancellation must be available online as I obtained service online. Xfinity requirement for callback or physical visit for canc
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Customer Service
Diagnostic Summary (Confirmed Upstream Issue) Service Address: Doral, FL 33178 Connection: Wired (2.5 Gbps PCIe NIC, Cat6/Cat8) Gateway: Xfinity Gateway (recently replaced by technician) PACKET LOSS TESTING Command used: code:”pathping 8.8.8.8”
Persistent Packet Loss & Upstream Node Issue — Modem & Splitter Replaced, Still Losing Packets
Hello — I’m experiencing intermittent packet loss and service disruptions that are confirmed via diagnostics to occur upstream of my home network, and I need help escalating this to a network/node maintenance ticket. I have already: Replaced the modem with a new unit through an onsite tech visit Rep
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Automated Payment through bank account
How do I make automatic payments without using a third party (Plaid). I do not want a third party to have my bank information, but I do want to pay automatically from my bank account. Thanks.
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Billing
Persistent Packet Loss & Upstream Node Issue — Modem & Splitter Replaced, Still Losing Packets
Hello — I’m experiencing intermittent packet loss and service disruptions that are confirmed via diagnostics to occur upstream of my home network, and I need help escalating this to a network/node maintenance ticket. I have already: Replaced the modem with a new unit through an onsite tech visit Rep
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Your Home Network
user_emoe47 Thank you for giving that a try and letting us know you are still having the issue. To be sure, are you connected to your home wifi network when you have this issue? Do you by chance have the advanced security option turned on?
Account Page Not Loading Correctly
When I sign into my account and attempt to access Xfinity ID and Security I keep getting a Page Is Not Loading Correctly error. I have used Firefox and Microsoft Edge with my Windows 11 PC. Does anyone have any ideas?
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@XfinityAngie I cleared cache and cookies. I also tried using Chrome. Still have the same problem.
Account Page Not Loading Correctly
When I sign into my account and attempt to access Xfinity ID and Security I keep getting a Page Is Not Loading Correctly error. I have used Firefox and Microsoft Edge with my Windows 11 PC. Does anyone have any ideas?
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No email reception
I have not gotten any emails for the past 3 days. I assume it's because there is a problem in my setup, but I don't know how to fix it.
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Search for Ohmkat. You need their power adapter and the chime kit. I used their universal 24v professional power adapter. It’s worked great for the last two years.
Xfinity Video Doorbell
I was given a Xfinity Video Doorbell as a promotion from an Xfinity store and they did not include a chime kit. Is there a third party wireless chime box that will pair with the Xfinity Video Doorbell?
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Thanks for joining us here in our community forums, user_tmv4uc. I'd first like to offer my sincere condolences for your loss. Our team would be more than happy to see how we assist. Please send us a direct message with your full name, the name on th
Billed after cancellation
My husband passed away last month and I canceled his service on Nov 28 and still receive a statement saying he will be charged $44.56 on Jan 15, 2026. He is no longer an authorized Xfinity user.
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Billed after cancellation
My husband passed away last month and I canceled his service on Nov 28 and still receive a statement saying he will be charged $44.56 on Jan 15, 2026. He is no longer an authorized Xfinity user.
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Billing
@user_lbvqlc Thanks for adding a post to the forum. We're aware of this, and are waiting on a fix asap. It can be refunded since it's not working for you to enjoy. Send us a direct message with your full name and complete service address to “Xf
Movie
I Purchased five nights at Freddy's 2 amd the movie is only playing in Spanish. The sap is in English. The info says English. But it won't switch out of spanish
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So I've had this problem for maybe a year, football or basketball, intermittently returns to beginning or sometimes switches to live which ruins the whole experience. First time googling the problem tonight, and, shouldn't be surprised to find that
DVR I click forward but it will jump to the beginning of the recording?!
DVR: I click forward but it will jump to the beginning of the recording?! There has been a dozen threads about this issue over years and instead of fixing the problem which continues to frustrate customers we receive the same old “have you tried…” time after time. Then they closed the thread instead
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Hey @user_l9ms74 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Newsmax. I would be more than happy to offer my assistance looking into this fu
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NewsMax streaming issue screen freeze
This is a sporadic problem. I have reinstalled the app but it still happens. I am using an Amazon Firestick. Only happens on NewsMax channel.
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