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Thanks Bruce that makes sense. I appreciate your answer. Thank you
Adding Passkeys
When will you add passkeys to my email account? I use this address and Xfinity only since I like your email platform. We have moved out of the Xfinity area but still intend to use it and have used since moving 7 years ago. However I have had my email compromised and taken over with no safeguards to
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@XfinityQuemekia Thank you for the quick reply, but what is the criteria. What do I need to provide or do? This has been an issue since Dec 8th. There is something occuring that is not suppose to be occuring when the temp drops. During periods of ti
Intermittent Modem Connection - no power on 21 of 32 channels
Working great - checked modem admin screen (Netgear CM3000) power on all channels 3.1 - 4.1 ish SNR 43 ish. Starting around 5:30 PM EST I started seeing the Internet drop off and on. Checked modem and saw 10 - 100's of thousands or uncorrectable erros on channels 12 and higher. Rebooted modem a few
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Apple Watch Ultra3 Activation
The watch will not activate. When I try to add the IMEI it says it is not compatible with the network. Which is not correct. They added the watch then it disappeared. I have gone through 4 chat sessions. 2 calls with the business Xfinity Mobile Executive Resolutions,. I am still waiting for the IT t
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Devices
My TV will NOT connect to the Xfinity through the HDMI port.
No connection to Xfinity through the HDMI port!! What is the solution. No Xfinity for 2 days. Can get channels through Samsung.
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Channels and Programming
Perfect! We do answer these messages in the order received, and look forward to assisting you!
Unresolved trade in credits
It’s been past 2 months have not gotten my phone credits was supposed to get 1,100. Have called multiple times have opened multiple tickets still no resolution in sight. All I want is what was promised when I switched over to Xfinity. So far feels like you guys just took my phone and gave me nothing
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Mobile Black Friday promo not being honored
Hello, I purchased 2 new iPhones during the Black Friday deal ($1100 promo per device). I followed all of the requirements of the deal - purchased the new phones, traded-in old phones, and then upgraded our lines to Premium Unlimited. I’m only getting $231 per phone, which is less than if I didn’t e
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Devices
Hi - yes, this premium subscription is included with the Home Internet that I started today. It includes 2 years of Peacock Premium. I just tried deleting cookies and I'm still getting the same error. Thanks!
Error when activating Peacock Premium
When I click the "Activate" button on the xfinity.com/yoursubscriptions page, I get an error saying "Something unexpected happened." I've tried on multiple occasions and received the same error. Please advise on how to activate Peacock Premium.
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unable to change payment method
I received an email offering a $10 discount to pay via my bank account instead of my credit card. After entering my bank info and clicking the Continue button, I get a spinning circle on the Continue button and never get a response. Please advise me on how to make this update.
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Billing
I am trying to gain TV access to MS.now. We had it until its recent separation from NBC. What can I do to achieve that at Xfinity?
We had access until it recent separation from NBC.
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Channels and Programming
Amazon App on TV not all shows load
Only certain shows can be watched on Amazon Video. Receive an error message that says not working, try again. Amazon and Xfinity has not yet helped to restore. Not all Netflix programs or shows work either. Please help.
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Xfinity Stream App
@bob-mmk we have an escalation process for recurring issues going unresolved. If your account meets the criteria to escalate, we can alert our local market leadership to bring in specialized resources and additional oversight to get this fixed for yo
Intermittent Modem Connection - no power on 21 of 32 channels
Working great - checked modem admin screen (Netgear CM3000) power on all channels 3.1 - 4.1 ish SNR 43 ish. Starting around 5:30 PM EST I started seeing the Internet drop off and on. Checked modem and saw 10 - 100's of thousands or uncorrectable erros on channels 12 and higher. Rebooted modem a few
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@XfinityJon I tried to transfer my service to new address and Xfinity did not provide services there, so they terminated my service. I do not see how Xfinity can fault a customer for the company not being in service at a different location, that is
Has anyone else been charged for XFINITY terminating their contract early because you are moving to an area that XFINITY does not service?
Has anyone else been charged for XFINITY terminating their contract early because you are moving to an area that XFINITY does not service? I was charged an early termination fee of over $100, even though I spoke with reps who stated I would not be faulted because Xfinity was the one who terminated t
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@XfinityEva @XfinityJon @XfinityMarshante @XfinityShawn or anybody else at Xfinity that can assist.Tech was suppose to arrive between 8 and 10 AM but didn't arrive until almost 1:30 PM. Last night the temp dropped to a low of 5 dgrees so it was
Intermittent Modem Connection - no power on 21 of 32 channels
Working great - checked modem admin screen (Netgear CM3000) power on all channels 3.1 - 4.1 ish SNR 43 ish. Starting around 5:30 PM EST I started seeing the Internet drop off and on. Checked modem and saw 10 - 100's of thousands or uncorrectable erros on channels 12 and higher. Rebooted modem a few
Question
This issue was eventually resolved for me. It took multiple support calls, and rating my level of satisfaction with the calls at a 0, plus some light threatening to start looking into false advertising charges, but it got there. Make some noise and h
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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I’m in the same boat. Any resolution yet? Disappointing….
Peacock activation not working - Tried online chat, phone call and in-person store chat with Xfinity reps
Hello Xfinity Support, I recently upgraded to the 2 Gigabit 5‑year plan, which includes 2 years of Peacock Premium at no additional cost. Unfortunately, I have been unable to activate the Peacock benefit despite multiple attempts. Here’s what I’ve already tried: - Used the official activation link (
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Ok info and ticket sent
Unresolved trade in credits
It’s been past 2 months have not gotten my phone credits was supposed to get 1,100. Have called multiple times have opened multiple tickets still no resolution in sight. All I want is what was promised when I switched over to Xfinity. So far feels like you guys just took my phone and gave me nothing
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@user_fas4d8 are you getting anywhere? They are working on my system and it's still happening.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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@XfinityRichard Since I started this thread, problems have continued, as you can see. I've been able to determine that the wifi interruptions have contributed to closures and bans from cryptocurrency sites. In spite of having the gateway set for loc
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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Not able to add my watch either. Total fiasco. Has been 3 months now. They have had me unpair and pair the watch. They add it to the account. It falls off. They get me off the chat of phone and then abandoned the process at least 4 times. I have had
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New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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