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Storm-Ready WiFi Returned, Balance Promised to Be Waived but Sent to Collections
I’m looking for help resolving a billing issue related to Storm-Ready WiFi. In October 2025 I returned my Xfinity equipment in-store, including the Storm-Ready WiFi device. At the time, I was not aware that Storm-Ready WiFi was considered a purchased device rather than leased equipment. The store ac
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Billing
Terrible customer service when asking about new construction
I am building a new home with an xfinity line at the edge of my property. I can't get the assistant to allow me to submit a serviceability request nor get it to put me in touch with a human being. Does anyone have any way to get around the terrible automated customer service?
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Customer Service
Hi there and welcome to Comcast @user_6q2ooh. I am sorry to hear that you are not receiving emails. How do you access your email at the moment? Are you accessing email via yahoo or our website Xfinity still or a third party email tool?
I have had no incoming email for a week and today all my emails have disappeared. Xfinity said I would receive an email through g-mail telling me how to fix this, it has not happened. What is going on?
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@user_931c8b hey you all corporate got back with me and they resolved the problem within two days. They were excellent so try to get in touch with corporate if you have this problem!!!
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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Good morning user_txvnvk thank you so much for taking the time to reach us here via our Xfinity Forums! Have you recently changed addresses when attempting to set up Xfinity Rewards, or recently an administrative change on the account( name change du
Xfinity rewards not working - claims I am inelegible
I am yet another long time customer who cannot access Xfnity rewards. Despite meeting all the criteria, when I click on rewards it says: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.
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@user_vzb8uc Have you had a chance to see if any of those troubleshooting tips apply ?
Intermittent InternetXB Gateway
The last couple weeks our Internet has been intermittent. I've checked the inside cabling, rebooted the Comcast XB Gateway, Firmware CGM414OCOM_7.6p14s1_PROD_sey that we've had for a few years at least. Still have problems. Any suggestions?
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user_c67c60I completely understand where you’re coming from when it comes to wanting to lower your bill and only pay for the services you actually use makes total sense, and I’m sorry for the frustration you’ve experienced in the pa
Cancel home voice service
I want to cancel my home voice service, but keep my other Xfinity services. In the past, I was told I couldn't because everything was bundled together. I'm trying to lower my bill so I can keep the services I want, and I don't understand why I have to pay for a service I never really wanted or use.
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Hi there, I hope your day is going well @user_jh16a. I am sorry to hear that you are having troubles with the DVR service. You are in the right place ans we are happy to assist you. Are you experiencing with all your recordings or just the NBA record
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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Greetings, @user_5qhcvh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these duplicate gateways. You have definitely come to the right place for assis
Account shows two gateway's when I only have one
Under the "xFi Internet - Customize your Plan", my account shows that I have (2) xFi Gateway's, but I do not. I only have one! Right now I'm using the (1) xFi Gateway that was sent to me when I signed up for the 5 year pricing, and before that, I used my own Nighthawk router box. Can someone please
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I have had no incoming email for a week and today all my emails have disappeared. Xfinity said I would receive an email through g-mail telling me how to fix this, it has not happened. What is going on?
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Account shows two gateway's when I only have one
Under the "xFi Internet - Customize your Plan", my account shows that I have (2) xFi Gateway's, but I do not. I only have one! Right now I'm using the (1) xFi Gateway that was sent to me when I signed up for the 5 year pricing, and before that, I used my own Nighthawk router box. Can someone please
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Hi there, @user_bngw4c! Thanks for reaching out to us here on the Community Forum. We can certainly try to see if we can help get your Cable Card working, but as you mentioned, support is limited. If we can't get it to work, we can also discuss alter
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Cable Card Help
I changed my plan and my cable card is no longer paired. I understand there are some limited support for cable cards. My account still has info about my card but couldn't get it pair using Xfinity Cable Card Activation web page.
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