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Billing Dispute - Credit Report Error - Service Never Installed
Xfinity canceled my installation multiple times, I returned the equipment, but now have a balance on my credit report.
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Billing
@y_trudy1 I can help. Can you please direct message me your first and last name along with your full service address so that I can resolve this for you. Here's the detailed steps to direct message us:• Click "Sign In" if necessary• Click th
Desperately needing to cancel an order in my account. I was just looking.
I was looking at the phones and tried to see how much final charge would be. I've never had a problem with canceling an order in my cart.
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Desperately needing to cancel an order in my account. I was just looking.
I was looking at the phones and tried to see how much final charge would be. I've never had a problem with canceling an order in my cart.
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Customer Service
dtankersley71 Good morning, and welcome to our Xfinity Forums Community. We appreciate you taking the time to bring your experience to our attention. This is not the ideal experience we want our customers to have with your services. I'd be happy to t
Cable issues
Of course, this site, has "technical issues" when you are voicing a complaint and horrible service!!
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I have had cable issues since July 2025 and finally was able to get a technician to our home in October 2025. The technicians have told us it is their cable lines on the utility poles outside on their service line. I have went on the AI chat too many
Cable issues
Of course, this site, has "technical issues" when you are voicing a complaint and horrible service!!
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I purchased Wicked: For Good through Xfinity as well. For me, there are no extras except the trailer.
Wicked For Good bonus content
Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti
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Hello and happy New Year, @user_ghzfj6! I hear your frustration. It can be incredibly draining when you sit down to relax, and it feels like the same few episodes are on an endless loop, especially when you’re looking for a bit of variety. Whil
TV lineup, area code 01984
Please stop running My Lottery Dream House all day long. It is way too much. Area code 01984 does not have many varieties of shows. Turning TV off most of the the time.
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File complaint
the service at Xfinity store in Sebring is horrendous . Just to talk to anyone takes hours. I had to cancel my service because my spouse passed away. I spoke to the store manager explained why I had to move . He stated that I had a two year contract. I told him that I had Xfinity at my new address,
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Customer Service
Cable issues
Of course, this site, has "technical issues" when you are voicing a complaint and horrible service!!
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Customer Service
i have exact problem. after the ads it freezes
Buffering on hbo max
I am experiencing buffering while watching HBO Max. It only occurs on HBO Max using TV (not on iPad or phone) and happens consistently during commercial breaks. What can be done to correct this?
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TV lineup, area code 01984
Please stop running My Lottery Dream House all day long. It is way too much. Area code 01984 does not have many varieties of shows. Turning TV off most of the the time.
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Customer Service
Hello, @darkfairy48 Thanks for reaching out to us on the forums! We can help with billing errors and unfulfilled promotional commitments. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Emp
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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Thank you S3th64. I'm curious if the app is having this issue since the device was placed in bridge mode. Have you tried to uninstall and reinstall the Xfinity app? I would think you should still have some access to manage the gateway or at least the
Local network management on x1 router now unavailable and telling me to use the android app
I use the local network management tool a LOT (going to 10.0.0.1 in my browser) and now it's giving me the following message: "Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity xFi app." I am not interested in
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@user_aj5ofp - I understand how frustrating this is, especially since you paid a premium for a movie you were excited to watch. It appears you aren't alone; it seems there is currently a known technical issue with the Wicked: For Good file on our pla
Purchased new movie and audio is in Spanish
I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la
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ring3, Hi there! Thanks for taking the time out of your day to reach out about those prepaid gift cards. I have been in your shoes before, so I can understand the importance of checking on the status. You've come to the right team. Over social media,
Never received promotional prepaid cards for mobile switch
Purchased phones in September after paying off att bill and unlocking phones. Purchased upgraded phones and switched service to xfinity. Promised prepaid cards in amount of phone payoff which was 415 each for a total of 830. All documentation uploaded and old phones returned. Receives a ln email on
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@user_x93zzn Thanks for the update, I'm glad to hear everything is working how it should be. This link https://www.xfinity.com/support/tv has great information on self help troubleshooting information.
Bad signal/pixelation on channels 6 (ROAR) and 296 (MeTV) out of Providence.
For the last week or so, these channels (6 and 296) have had quality issues -- audio and visual interruption, pixelation. It's not a constant problem -- can watch/listen most of the time, but lots of words are dropped, image freezes. Similar to what one might see during a storm. All other channels a
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@XfinityThomasC though the problem had been ongoing for days, it resolved within a day of my original post. Whether by coincidence or intervention, I'm happy it's no longer an issue. FYI, I see no bell or chat icons here. Thanks,.
Bad signal/pixelation on channels 6 (ROAR) and 296 (MeTV) out of Providence.
For the last week or so, these channels (6 and 296) have had quality issues -- audio and visual interruption, pixelation. It's not a constant problem -- can watch/listen most of the time, but lots of words are dropped, image freezes. Similar to what one might see during a storm. All other channels a
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Hello, @user_z0x0q0 that is not a normal behavior of our service. Have you called for troubleshooting or performed any troubleshooting on your own using the Xfinity App? Sounds like there may be an issue to the line that connects your service. C
Xfinity service issues for a while (Edit)
Every time the temperature goes into the twenties or below my Xfinity Internet freezes and spools/buffers. I found this thread: https://forums.xfinity.com/conversations/your-home-network/unstable-connection-on-nights-that-are-close-to-below-freezing/657d9923f961c6163a313083 This is ALL accurate to w
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Hello user_dgxsz7! Thanks for reaching out to us for help with your mobile phone being stuck in SOS. I'm sorry that you have been dealing with this for so long and have not been able to find a solution. Our mobile devices are crucial to keeping in to
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stuck in sos mode for over a month
need fixed from xfinity. i tried everything and nothing works. please don’t waste my time retelling me what i’ve already been told to do or tried. it keeps coming back. i was about to buy a new phone w you today but it’s not the phone. it’s xfinity. help me fix this please for real or im going back
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