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Okay, thank you, I will send the DM in the morning.
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
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Sigh, I just changed to use a fire stick as the xfinity app with samsung tvs has many issues. So now I discover there's just a different set of annoying issues with xfinity and fire sticks.
Xfinity Stream & Amazon Fire TV Stick
Using Xfiinity Stream app with an Amazon Fire TV Stick and getting a location issue on some stations and a please connect to your in-home wifi (unknown SSID) on others. These messages are coming from the Xfinity Stream app. I am at home and I am connected to my home Xfinity WiFi and able to run othe
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@BruceW When I said "now we can't find any documentation that stated we would lose it" I should have mentioned in the official documentation given to the OE's, not what was posted. I'm glad you posted what it used to say. I hate confli
Mailbox Update Needed Old Version Shutting Down
I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as
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TMG211 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
Question
@RobertS5, thank you for letting us know. Please send us a direct message with your full name and address so that we can assist you further. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" ico
Packet Loss at Atlanta Comcast Hops
I have recently started getting significant amounts of packet loss and latency spikes while playing online games. I checked drivers, restarted my machine, restarted the router, and still the issue persists. I have run Ping Plotter to see where the issues lie and consistently the Atlanta Comcast serv
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@XfinityEmilyB Hi Emily, sorry about that! So it looks like the TV Premium selection has the channels we're used to having.
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
Question
Hi there, @user_xxn7f3 Thank you so much for taking the time to reach out to us regarding moving your Xfinity Mobile service to your new address. Since it's been a few days since you posted last, are you still needing assistance?-Richard
Cant change service address
Moved recently and changed address' and planned to transfer internet to new place but ended up going with a different internet provider. Mobile number was under the previous service address. I am unable to change it to my current address.
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TMG211 Awesome, I'm glad you got it to work! It sounds like you are seeing our legacy plans and we have new options available. Please log out of your Xfinity account, follow the link, type your address into the search bar, and then click on "moving h
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
Question
No sound on abc on two tvs
I have two basic cable boxes and both TVs have no sound just on ABC
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Non-X1 Service
Hey @user_a7b0ee, Thank you for visiting our official Xfinity Forums Community support page. Have you happened to reach out directly to our Xfinity Mobile team to see what options are available for the missing packages? Please let us know what they s
My trade in device to Xfinity has been lost in transit
I recently moved from T mobile to Xfinity and took a new 17 pro by trading in my 14 pro for 1100$ in credits. I then shipped my trade in device to assurant using the shipping label I received. It was stuck at a USPS location for days and then probably lost somehow. Now as a customer I did send my tr
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The thought does occur to me that they're ambiguity may mean that - no, you don't have to "upgrade." But if you don't upgrade you'll need another new email provider which would also require a new email address, since Comcast's service is totally dis
Yahoo email now optional?
I have used a Comcast email address and the email service for too many more years than I can count. It’s never been perfect, but has served my purposes, so I have been annoyed that I would have to go through the transition to Yahoo and all the predictable problems getting it set up to my liking, eve
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@XfinityEmilyB I was able to get the link to work. The Select 210 and Signature 219 interest me. Thank you!
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
Question
The thought does occur to me that they're ambiguity may mean that - no, you don't have to "upgrade." But if you don't upgrade you'll need another new email provider which would also require a new email address, since Comcast's service is totally dis
Yahoo email migration optional
On Reddit there is post that says the migration to Yahoo email service is now optional. https://www.reddit.com/r/Comcast_Xfinity/comments/1qgk7ud/comment/o0cyvf4/?utm_source=embedv2&utm_medium=comment_embed&utm_content=action_bar Is this true? If so, how does one accept this option?
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TMG211 I appreciate you giving that a try. Are you able to copy and paste this link: https://www.xfinity.com/learn/channel-lineup into your browser? You can also clear cache and cookies in your browser settings to see if you can resolve the error.&nb
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
Question
@XfinityEmilyB Okay, I was finally able to get the link to work! The Select 210 and Signature 219 interest me. Thank you!
Need help with changing plan and cutting cost
My tv/internet plan has increased about $26 monthly. I do have an old plan (select double plan), but something tells me if I change it, it's going to cost me even more. The tv boxes are $14 and we have 4 - $56 for them alone is crazy! We are at the mercy of Comcast unless we go streaming only, which
Question
Hello, @daschlag1 thank you for reaching out over Xfinity Forums. We value your privacy and security, and noticed you had an email address on the public facing post, so I got that removed. I'd like to investigate further if your still experiencing is
TV sound issues [Edit: Personal Information]
2 TVs in house - 1 Sound and picture - 1 picture no sound - I had been working to disconnect the problem unit from my stereo receiver to which the problem TV was connected
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I need to update my payment method
user_qppja4
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9 hours ago
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make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
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