Xfinity Community Forum

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I have neither received nor successfully sent any emails over the last couple of days. I know emails are incoming because a small dialogue box pops up for a few seconds noting receipt of messages from people I know. However, nothing shows up in my in

user_hn57g1

replied

11 hours ago

to the conversation:

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Log Into Comcast.net Email

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and it

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When are we going to get X Class internet in Sammamish Area?

Is there a roadmap / ETA for this?

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Your Home Network

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Hello @user_1s3ffx. Thank you for reaching out on our Community Forum. I would love to look into this for you and see if that order has been placed. Please send us a direct message with your full name and address so that we can assist you further. T

XfinityAbby

commented

12 hours ago

to the conversation:

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Order Status Problems

Hi there, I recently placed an order for a pod, but never received an order confirmation. I thought the order maybe didnt go through, so I placed another one. I never got an order confirmation for the second order placed either, so wondering if my orders are not being processed. I cant find anything

Question

Hello, @user_gxmtu3 What service are you trying to sign up two devices for?

XfinityAbby

commented

12 hours ago

to the conversation:

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My pass

It says I can sign up two devices. I only have one connected. Tried to sign up the second one and it says I’m not found.

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Order Status Problems

Hi there, I recently placed an order for a pod, but never received an order confirmation. I thought the order maybe didnt go through, so I placed another one. I never got an order confirmation for the second order placed either, so wondering if my orders are not being processed. I cant find anything

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Customer Service

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My pass

It says I can sign up two devices. I only have one connected. Tried to sign up the second one and it says I’m not found.

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Customer Service

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Hello @user_9lp3cj. Thank you for reaching out on our Community Forum. I would love to take a look at your account and see what is going on. Please send us a direct message with your full name and address so that we can assist you further. To send a

XfinityAbby

commented

13 hours ago

to the conversation:

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Peacock Premium

I’m supposed to have a year free of Peacock Premium. I activated it in 06/24 not have lost access to all premium content

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Late phone bill

I’m going to be about 2 weeks late on my phone bill is my service going to be disconnected? We have a good payment history

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Plan

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inter net address

how can I disconnect my e mail address

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Your Home Network

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Peacock Premium

I’m supposed to have a year free of Peacock Premium. I activated it in 06/24 not have lost access to all premium content

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Customer Service

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Hello @user_iegmoc, Thank you for taking the time out of your day to leave a post. Sorry to hear you have been having issues getting through to report your bee issue. You have reached the right team that can handle your concern. The box that you are

XfinityMarshante

commented

13 hours ago

to the conversation:

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Bees in our Xfinity box in backyard

Hi - We have tried calling but have not been able to get through to anyone so I’m posting here. We have bees in our cable box and wanted to let you know. Not sure if they can cause damage and you want to remove them. Thanks

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Bees in our Xfinity box in backyard

Hi - We have tried calling but have not been able to get through to anyone so I’m posting here. We have bees in our cable box and wanted to let you know. Not sure if they can cause damage and you want to remove them. Thanks

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Customer Service

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why am I using data on my mobile phone

how is my mobile phone using data when I have no apps on it and rarely talk on it and if I do I am on my wi fi at home

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Plan

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Hello @user_9kue1s we sent a authentication code while talking to you in DMs and never got the code back. Please return to the direct messages and we can send another.

XfinityMatthew

replied

13 hours ago

to the conversation:

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Worst customer service ever! How do I get in contact with a capable customer service rep that can actually resolve issues?

I have been dealing with an Xfinity Mobile issue since October 2024. I've had countless online chats, numerous phone calls with Mobile Care, and even visited a retail store to get issues resolved. Only to be further annoyed after receiving communication stating "my case has been resolved" when in fa

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I responded to you in a DM.

user_9kue1s

replied

13 hours ago

to the conversation:

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Worst customer service ever! How do I get in contact with a capable customer service rep that can actually resolve issues?

I have been dealing with an Xfinity Mobile issue since October 2024. I've had countless online chats, numerous phone calls with Mobile Care, and even visited a retail store to get issues resolved. Only to be further annoyed after receiving communication stating "my case has been resolved" when in fa

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Bill

Hello, I need help with my bill and can’t speak to anyone

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Getting Started

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Thank you for the update @user_rd12mc, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for

XfinityMarshante

replied

14 hours ago

to the conversation:

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i should be eligible for xfinity rewards but it says i am not

I am in the military and my account relfects that i am. i should be eligible for xfinity rewards but for some reason it says that i am not

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xfinity website won't let me buy a package

For three days now, every time I try to buy a streaming package (Peacock/Apple/Netflix), the website fritzes out: it attempts to load the next page in the process and then leaves me with a "sorry, we can't help you now" message. The URL gives me this error code: https://www.xfinity.com/error/buy/sor

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Xfinity Stream Website

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Yes. I am logging in with the primary (and only) xfinity ID and I have xfinity internet.

user_rd12mc

replied

14 hours ago

to the conversation:

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i should be eligible for xfinity rewards but it says i am not

I am in the military and my account relfects that i am. i should be eligible for xfinity rewards but for some reason it says that i am not

Question

BruceW, thank you for your response.

chi_frank

replied

14 hours ago

to the conversation:

Arris G34 Wi-Fi Cable Modem - the modem isn’t optimized for the plan you selected (download 1100 MB)

I bought the modem on March 2025. it can support download up to 4Gbps. Why it cannot support my plan for 1100MB download speed?

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