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You're most welcome @user_iw2b4n! If you have any other questions our team is here every day 6AM-1AM EST.
Payment
Hello! I received an email that I could save $10 a month if I update my payment method to be my bank account. This morning, I updated my payment method to be my bank account, but it says I still owe the same amount for my next payment.
Question
And it was stated in the direct chat that I will not be charged.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Insist on it through a direct message, chat so you have it in writing. Do not take them at their spoken word. I know they told me I will not be charged, but I can guarantee I will see it on the next incoice after the tech visit.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
@user_57f798 Thanks for reaching out to us, we do apologize for any inconvenience. We always recommend jumping on the Xfinity app where you can review the last 12 months of detailed billing statements which will list any changes that came to your bil
outrageous bill
can a person with KNOWLEDGE please explain why my BASIC cable service with 30 mps internet can go from $160 and JUMP to $360 in one month with no notice ... no premium channels, no special sports channels ... just pure plain lowest tier basic cable .... when I call, Customer Service tells me I have
Question
@XfinityOrlandoM Refresh signals do not work. I've had a couple sent over the past two days and it absolutely does nothing to correct the situation. Comcast is wasting everybody's time here instead of looking back at the same issue in 02/2025
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
outrageous bill
can a person with KNOWLEDGE please explain why my BASIC cable service with 30 mps internet can go from $160 and JUMP to $360 in one month with no notice ... no premium channels, no special sports channels ... just pure plain lowest tier basic cable .... when I call, Customer Service tells me I have
Question
I'm having this same issue. My daughter is in London with premium unlimited plan but no cell service. I'm on my 5th call to customer support and no one seems to be able to help. I'm very frustrated and worried for her safety
UK No service at all
Have global pass on two lines. Landed in UK yesterday and phones report no service. Have chatted with support and they didn’t get anywhere. Told me to call some number but I don’t have any service to do so. Removed and readded eSIM on my line but now it states it failed to activate. Have rebooted ph
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@BruceW True. Like I said I will log in to the web mail to make sure nothing or something is there.
What if I do not get the email to switch over
Just wondering. What happens if I do not get the email to switch over to yahoo?
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they charged you??? They better not charge me. I need to find out if they will.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
@XfinityOrlandoM I've already done that with tech and advanced tech...NO success.
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
@XfinityOrlandoM YES! have done ALL of it. The ONLY thing the advanced tech had to offer me was a service visit on Monday to check my lines. How can it be the LINE when ALL other channels I checked are streaming JUST fine on xfinity str
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
Question
Hi there @user_ca27d5. Thank you so much for reaching out to us regarding your modem concerns. If you change the XB8 modem into Bridge mode, it will not affect your xFi package. The only way it would affect it, is if you get your own modem and return
XB8 Bridge mode support
Hi, due to many security reasons I have at home, and the fact that the XB8 is a bit limited, I am told I can put my XB8 into bridge mode. My question is, if I do change to bridge mode do I have to change from the xfi package to paying for the modem and unlimited data? Those are all I need. Please ad
Question
@Eazydeazy From what I've seen, the official employees posting here recently, they are saying that you need to be subscribed to one of their X-Class symmetrical speed tiers in order to be eligible for an XB10 gateway.
Xb10 availability
I talked to Xfinity online and they told me that the Xfinity store would either have the xbo10 modem or would be able to order it for me. When I get to the Xfinity store, they tell me I can’t get xb10 because my neighborhood needs to be upgraded to the same upload/download speeds. Is this true? I’ve
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Awesome. Thank you!!!!!!!!!!!!!!!!!!!!!!!!
Payment
Hello! I received an email that I could save $10 a month if I update my payment method to be my bank account. This morning, I updated my payment method to be my bank account, but it says I still owe the same amount for my next payment.
Question
Accepted Solution
Hey @user_iw2b4n! Congrats you are on your way to saving that extra $10 on your account. It can take up to 45 days to reflect on your statement and usually online billing can take some time to process at least 24-48 hours. You can view more h
Payment
Hello! I received an email that I could save $10 a month if I update my payment method to be my bank account. This morning, I updated my payment method to be my bank account, but it says I still owe the same amount for my next payment.
Question
jzsmart3 Thanks for creating a post. Have you also tried to run the internet troubleshooting diagnostics through the Xfinity app? I ask since it will automatically check and provision the equipment as well. Our team is of course here to help if neede
Customer-owned DOCSIS 3.1 modem capped at 200 Mbps on a 1 Gig plan
Today I activated a customer-owned DOCSIS 3.1 modem, the Hitron CODA56, which is specifically recommended on Xfinity Device Info page for my service. The modem is online, but I’m capped at ~200 Mbps download. I’m on a 1 Gig plan. Chat and IVR, which are not helpful, will NOT allow Agent. I need the
Question
... The modem is Xfinity's device and apparently no longer allows UI acces via HTTP. ... Please see https://www.xfinity.com/support/articles/admin-tool-access Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments.
Intermittent Internet Outages on 1.3 Gbps Cable Connection (4-9 PM PST Daily)
I have a 1.3 Gbps cable internet connection that's been experiencing intermittent outages for the past two months. This issue occurs daily between approximately 4 PM and 9 PM PST. The problem starts with packet loss, followed by a complete loss of connection for 2-3 minutes. It then reconnects, but
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Switched from X2 to 2 Gig Plan - Upload Speed Cut in Half
We exceeded our data limit this month, so I asked about adding unlimited data to our plan. They suggested we switch from our old X2 plan to the new 2 Gig plan, and assured me that our internet speed would stay the same and still work with our equipment. They never told me our upload speed would be c
Question
@EcThirtyOne Thanks for updating your topic. Good luck!
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Internet is nigh unusable during peak hours
Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th
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