Xfinity Community Forum

infernal2ss Thank you for reaching out and letting us know. Having issues at all would be frustrating and if I were in your shoes I would be feeling the same way too. Our team is happy to help. Please be reminded that sending unsolicited Direct Messa

XfinityPeterH

commented

3 hours ago

to the conversation:

0

I

Constant internet drops during cold weather.

My internet consistently drops out every hour or so during cold weather in the winter months. I’ve tried EVERYTHING to fix it myself. I’ve already installed a new coax cable from the street terminal to my modem, and I’ve replaced my modem 3 times over the past 5 years. NOTHING HAS FIXED IT! it has t

Question

user_6q6m5v Thanks for reaching out to us for assistance with your TV channel not working on one of your 3 TV's. I would be happy to assist with getting this fixed for you. Can you send us a direct message with your full name, name of account h

XfinityEricB

commented

3 hours ago

to the conversation:

0

U

One channel not working

Hello, We have one channel not working on 1 TV. We get a message stating "This channel is not authorized” but the channel is in our package and we receive it on the other 2 TVs. I chatted with tech support this morning and went through the re-start process. Any other ideas?

Question

U

New box won't work

Remote won't work on new box.

Question

•

Customer Service

6

1

0

I've done all of that, and still nothing's changed. No, I didn't opt out of direct messaging when I set up my community forum profile in 2018.

Annabelle2

commented

3 hours ago

to the conversation:

0

3

Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

Question

U

So its been two months since this post and ive just been a victim to this. Clicked the link given how Im on the app and thought it was a legitimate link, and now my phone is compromised. It was a fake link that I had clicked through xfinity assistant

user_wnez9m

commented

3 hours ago

to the conversation:

0

1

U

Xfinity Assistant pushing scam equipment upgrade link

Hi, I just had an internet outage today and while talking to the Xfinity Assistant about the outage it suggested that I upgrade my equipment and gave me a link to do so. That link, as it turns out, was a scam/phishing link that clearly has nothing to do with Xfinity. Here's the exact conversation te

Question

U

Emails

Not receiving emails since January 13th

Question

•

Email

12

0

U

Mobile Billing Fraud

I have chatted , visited the store multiple times, called and yet nobody can honor the offer I signed up for on my phone. This is unconscionable!

Question

•

Plan

3

0

U

movie search category removed

Up until a couple months ago on my xfinity cable boxes there was a search category called something like "movies on your streaming services". It was located under "ondemand / movies". It was right under the new and most popular search category. Using the movies on your streaming services search retu

Question

•

On Demand

4

0

After much back and forth, we have a better understanding of where the issue(s) likely lie.As I have been saying from the beginning of this so-called "upgrade," all of the issues occurred AFTER the planned outage and upgrade. So, it appears comcast b

vadeltachi

replied

4 hours ago

to the conversation:

0

Continuing problems after headend update

We are still experiencing daily T3 errors and frequent streaming drops. The headend was updated in November. Our modem was misconfigured, and it took weeks to get it properly provisioned. However, we are not obtaining the bandwidth we are paying for (1.2G) and still have frequent streams dropping. D

Question

Yes, archive.org shows that the sentence "However, if you do not upgrade, eventually you will lose access to your comcast.net email account" was still in the Xfinity FAQ in December, but it is not there today. Then again, 11 hours ago, XfinityAbby p

strega7

commented

4 hours ago

to the conversation:

0

Pinned post?

I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h

Question

@user_qinond Adding a Mexico and Canada pass to your account for a month does not change or affect your data plan. Just adds additional features and benefits.

DreamSayerZ

commented

4 hours ago

to the conversation:

0

U

By The Gig plan

I currently have a by the gig plan and share data over 3 phones. This is perfect for me because we use very little data. I know Xfinity is phasing out "By the Gig" and if you change your plan, you cannot go back to By the Gig. My question is this. If I add the Mexico and Canada plan for a month and

Question

Correct! The phones need to pass our compatibility checks before we can move it onto our network. What has T-Mobile said about getting the phone listed as unlocked after it has not passed our check?

XfinityBradM

replied

4 hours ago

to the conversation:

0

U

Device needs to be manually added?

I have confirmed on my device physically, through my previous carrier, and through installing Esims from other carriers that my device is unlocked but in Xfinity's system it shows my device is not unlocked. I was told it may have to be manually added IMEI wise but customer support isn't any help. I'

Question

I'm sorry to hear, @Annabelle2 that you are still not able to send a DM. When you set up your Xfinity Community forums account did you select the Opt-Out from Direct Messaging?-Richard

XfinityRichard

replied

4 hours ago

to the conversation:

0

Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

Question

@XfinityRichard I've already done that, and still nothing's changed, no matter what browser I use, no matter whether I clear cookies and cache or not.

Annabelle2

replied

4 hours ago

to the conversation:

0

Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

Question

U

Download recordings not showing up on iPad

I have an issue with recordings I have downloaded on my iPad - current IPadOS version 26.2- ipad storage is 128gb used only 27.09gb with over 100.91 available. When look at the stream app in settings - it shows version 7.24 and shows 5.32 documents and data along with downloaded videos- 9 total vide

Question

•

Xfinity Stream Website

3

0

U

Why can't I upgrade my phone lines?

Account is in good standing and phones are in excellent shape. Makes no sense to me. I love the savings and value that I am receiving with xfinity but not being able to upgrade is very problematic.

Question

•

Devices

6

0

Hi there, @user_m1zpap! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble getting assistance with these mobile charges. We would be happy to help! Please send a direct message to us by clicking the chat ico

XfinityFrank

commented

4 hours ago

to the conversation:

0

U

Billing

My name is [EDITED: Personal Information] my Cell # is [EDITED: Personal Information]. Over the last few months I have talked with at least 4 of your representatives regarding be charged for a cell phone that was never used once or even activated. Each person that I spoke with looked up my account a

Question

I do apologize, @Annabelle2 for the trouble you are experiencing trying to send a DM. Can you please try clearing your cache and cookies from the device you are using and try a different browser along with logging completely off and log back in.-Rich

XfinityRichard

replied

4 hours ago

to the conversation:

0

Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

Question

U

@XfinityThomasB It shows incompatible but the sim card I received from Xfinity works just fine in the phone. I've always had issues using unlocked T-Mobile phones with Xfinity. There was once a way that could submit a ticket but I guess that's no lo

user_jldpqv

replied

4 hours ago

to the conversation:

0

U

Device needs to be manually added?

I have confirmed on my device physically, through my previous carrier, and through installing Esims from other carriers that my device is unlocked but in Xfinity's system it shows my device is not unlocked. I was told it may have to be manually added IMEI wise but customer support isn't any help. I'

Question

I tried that, but nothing changed.

Annabelle2

commented

4 hours ago

to the conversation:

0

3

Transactions Earlier Than 2022?

I'm looking at my transaction history on my.xfinity.com, and I don't seem to find transaction history earlier than 2022. Is there a way to display a full list of transactions I've made? I've been a customer with Comcast since 2002, and I've had my own Comcast account since 2013.

Question