Xfinity Community Forum

Thanks for posting on our community forums for assistance, user_8eklk4. We can check the status of the cancellation here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this iss

XfinityDilary

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10 hours ago

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Never got a confirmation email after service cancellation.

I called customer support and got my service canceled, but the person said that I should get an email confirming the cancellation and I haven’t received it yet.

Question

Thanks for taking the time to reach out through our community forums, user_kgup13. This is not at all the experience we want for our customers when adding services, and I apologize that a mobile line was added without your consent. You've come to the

XfinitySean

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10 hours ago

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Xfinity support added phone line, watch line without my consent

I called Xfinity for internet but somehow they added a phone line and a watch line on my mobile account without my consent. I saw order ship email one day and I called support immediately to cancel them. They said they initiated a cancellation but I still see those lines under my account and I am be

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Xfinity support added phone line, watch line without my consent

I called Xfinity for internet but somehow they added a phone line and a watch line on my mobile account without my consent. I saw order ship email one day and I called support immediately to cancel them. They said they initiated a cancellation but I still see those lines under my account and I am be

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Billing

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Never got a confirmation email after service cancellation.

I called customer support and got my service canceled, but the person said that I should get an email confirming the cancellation and I haven’t received it yet.

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Customer Service

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Are you using the gateway's 2.5 Gb port (red dot or stripe)? The other 3 ports are only 1 Gb and will only run at 940 Mb or so. Also a surprising number of devices only have 1 Gb ports and will be limited to 940 Mb.

BruceW

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10 hours ago

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2 Gb internet only getting <1 Gb download

Please help. Several calls have not resolved this issue. I am subscribed to 2 Gb internet. At most I get ~950 Mb download speed, via ethernet directly to the XB8 modem. Not over the shared WiFi.

Question

Can I watch the xfinity stream any where https://www.xfinity.com/support/articles/tv-app-overview says: Xfinity TV or NOW TV and streaming content cannot be streamed or downloaded outside of the United States. However, programs downloaded to your

BruceW

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10 hours ago

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Xfinity stream

Can I watch the xfinity stream any where

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Bill date

I have been an Xfinity customer for only about 30 days, and I am concerned because my billing date continues to change on its own. I have already tried all recommended troubleshooting steps, but the issue has not been resolved. It doesn’t matter if i use the app, website, or a computer the change bi

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Xfinity App

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... Arris surfboard SVG2482ac ... upgraded my Xfinity from 500 Mbps to 1000 Mbps ... Manufacture's speed specs are almost always higher than the speeds Comcast/Xfinity lists. The SVG2482AC is not compatible with Gigabit internet service. Comcast/Xfi

BruceW

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11 hours ago

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Xfinity says my modem is too slow for my maximum service speed -- are they right?

I have an Arris surfboard SVG2482ac, from about 2020. I use it with Xfinity/Comcast Cable. I recently upgraded my Xfinity from 500 Mbps to 1000 Mbps. After doing this, Xfinity sent me an e-mail saying that they checked my modem and determined that it cannot support the maximum new speed of 1000 Mbps

Question

user_jjrlha, ok - thanks for sharing. I understand, I can help make get that effective immediately. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate you

XfinityQue

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11 hours ago

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Need cancel my Xfinity service

I just moved to another state (from PA to NJ) last month, it seems Xfinity still charged me. I need to cancel the service as soon as possible, since my new apartment use other provider, thanks for that.

Question

Hey there user_9jqtpg, thanks for reaching out over our community forums! I'm sorry that the app isn't available on your phone. Our team would be more than happy to see if we can help activate your modem on our end! Please send us a direct message wi

XfinitySean

commented

11 hours ago

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Activate without app

My phone is from Canada, and you have it so that I cannot download the app from the Google Play store as a result. Everything I attempt to do to activate my modem pushes me to the app. How do I activate my modem without using the app?

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Activate without app

My phone is from Canada, and you have it so that I cannot download the app from the Google Play store as a result. Everything I attempt to do to activate my modem pushes me to the app. How do I activate my modem without using the app?

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Customer Service

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user_jjrlha, hello there and thanks for reaching out. I want to say in hopes, congratulations on your move! I totally understand your concerns and the need of getting this executed. When it comes to your disconnection, did you have any Xfinity equipm

XfinityQue

commented

11 hours ago

to the conversation:

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Need cancel my Xfinity service

I just moved to another state (from PA to NJ) last month, it seems Xfinity still charged me. I need to cancel the service as soon as possible, since my new apartment use other provider, thanks for that.

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Need cancel my Xfinity service

I just moved to another state (from PA to NJ) last month, it seems Xfinity still charged me. I need to cancel the service as soon as possible, since my new apartment use other provider, thanks for that.

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Customer Service

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We truly appreciate you taking us with you on your move @PLuong86! Xfinity Rewards status is based on your total tenure and should not reset when you move. The issue is likely that your new service address hasn't been linked to your existing Xfinity

XfinityQuemekia

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11 hours ago

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Diamond rewards Peacock

I'm a Diamond rewards member that had free peacock. I recently moved and brought my existing Xfinity internet service to my new place. As I setup the service at my new place, the Xfinity agent says my diamond rewards status and my free peacock subscription will not be effected from the move. after t

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Xfinity stream

Can I watch the xfinity stream any where

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Xfinity Stream App

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Diamond rewards Peacock

I'm a Diamond rewards member that had free peacock. I recently moved and brought my existing Xfinity internet service to my new place. As I setup the service at my new place, the Xfinity agent says my diamond rewards status and my free peacock subscription will not be effected from the move. after t

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Customer Service

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user_90eqpa, you're welcome and we appreciate you. Unfortunately, at this time, we do not have any news regarding that being an option. The other option we do have that can assist would be an XB8.

XfinityQue

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12 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Xfinity says my modem is too slow for my maximum service speed -- are they right?

I have an Arris surfboard SVG2482ac, from about 2020. I use it with Xfinity/Comcast Cable. I recently upgraded my Xfinity from 500 Mbps to 1000 Mbps. After doing this, Xfinity sent me an e-mail saying that they checked my modem and determined that it cannot support the maximum new speed of 1000 Mbps

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Your Home Network

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@XfinityMatthew thank you for the reply. Is there a timeline on enabling bridge mode? If there is no plan or timeline to enable bridge mode on the XER10, can you let us know. If it is not going to come to that piece of equipment, is there a plan to

user_90eqpa

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12 hours ago

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XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have

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Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

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Your Home Network

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