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Live chat arrangement
Was told during live chat with associate that they made a payment arrangement for me threw a supervisor for a specific day and amount and my service would not be interrupted but the next day it was
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Billing
Hi there, @TANGO-1-ALPHA-3! Thank you for all of the steps you have taken to try and get your HP Printer connected. We are glad to further help and see if we can get it working. Does your home use 1 WiFi name and password or do you have the networks
Not able to connect to my HP Printer in over 2 years
I see that I have a reserved ip address for my printer setup on my router. NOT AT ALL SURE WHY. However, when I try to set it up as DHCP, it does not save. I even tried to assign a reservip address to it, it saved, but the router never issues it to the printer. The printer still displays the 169.254
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Thanks for keeping us updated. We will hopefully have some better news soon.
Internet is nigh unusable during peak hours
Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th
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Good afternoon @user_nq0q74, and thank you for reaching out on our forums, we hope you are otherwise having a wonderful weekend. I see that you are not receiving a dial tone. To confirm, are you experiencing issues with any of your other services? H
Land line dial tone
I no longer get a dial tone at [Edited- Personally Identifiable Information]. Has this been eliminated? [Edited- Personally Identifiable Information]
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Worst streaming service EVER
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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Last checked, the process is waiting on permits from the city. You hate to see it, but this is what my service looks like until it is fixed:
Internet is nigh unusable during peak hours
Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th
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I am having the same issue with the same setup. The weird thing about it is, when my Internet goes "down," I can still reach Apple and Google, but I can't reach most other websites, including Xfinity. Sometimes it reconnects shortly, sometimes I need
I've recently upgraded to XB8 and started to get disconnect issues
I use the XB8 in bridge mode, and then use my own wireless router for Internet access (for all my devices). Ever since the upgrade, I get intermittent disconnects between my pc that is hardwired to my router. I wrote a ping script that will ping my router, the XB8 (gateway), and google. When the dis
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Land line dial tone
I no longer get a dial tone at [Edited- Personally Identifiable Information]. Has this been eliminated? [Edited- Personally Identifiable Information]
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Customer Service
Go here and try reactivating your account. https://www.peacocktv.com/
Peacock app
I have a free Peacock account from Comcast, I did an app reset and now I can't open the Peacock app, I'm locked out.. Peacock wants me to sign in with password and email address. I never actually created a Peacock account with either one of those, I was just signed in automatically by Comcast.
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The worst
I transitioned to Xfinity’s mobile and internet bundle late last year to save money, but it has been a costly mistake. For anyone considering this "deal" in 2026, be warned: the savings are a mirage, and the service is unreliable. Inconsistent Internet Speeds: Despite paying for a high-tier plan, my
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Customer Service
Our team would love to turn the experience around @user_d98n05! We will make sure this concern is addressed and can also check on the shipment of the devices that weren’t received. To send a "Direct Message" to Xfinity Support:Click "Sign In" i
Disrespected
To Whom It May Concern, I am writing to file a formal complaint regarding the conduct of a manager named Bret at your Xfinity store located in River Park in Fresno, CA. During my recent visit to the store, I was met with behavior that I felt was unprofessional and dismissive. Bret displayed a rude a
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Good evening, @user_e23880! I apologize that the website is giving you trouble with processing your order. I haven't seen any other reports of online order issues. We want things to be easy and can help with that here. Please send us a direct message
I cannot order new services on the website.
Every time I try to advance from the services section and move to the add on page for tv boxes the site takes me back to the main page. I would like to add more services to my account, but am now questioning if I should as your website is questionable for a technology company.
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I cannot order new services on the website.
Every time I try to advance from the services section and move to the add on page for tv boxes the site takes me back to the main page. I would like to add more services to my account, but am now questioning if I should as your website is questionable for a technology company.
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Sign-In and Account Management
user_s4qk5q Our team can help look into the previous tickets and escalate to our corporate team if needed. Please send our team a direct message with your full name and address. To send a Direct Message: Ensure you are logged in Click the "Di
Charged with multiple accounts on same address and same name for over an year
Hello, We started a new service with xfinity on Oct 2024 they created multiple accounts on the same address with the same name and kept charging us multiple times for over a year we noticed it and are trying to get our money back but they keep saying amount is huge we will create an ECM ticket and t
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I needed someone to really help me. I have 690$ internet bill and be made me feel so stupid, telling me about my movies i buy that come out to 80$ didn’t want to see why my shipment of devices for the security cameras didn’t come in because he says t
Disrespected
To Whom It May Concern, I am writing to file a formal complaint regarding the conduct of a manager named Bret at your Xfinity store located in River Park in Fresno, CA. During my recent visit to the store, I was met with behavior that I felt was unprofessional and dismissive. Bret displayed a rude a
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We are happy to work with you to get this resolved, @user_2axpud. We last replied in our direct message thread but did not hear back from you. We needed to get an authentication code sent your way and were asking when a good time to send that is. Can
device credits not showing for almost a year now, despite calling, chatting over 10 times
I traded in three devices, which were supposed to be $830 credit each. I have not received one credit yet, despite several Xfinity employees saying they have seen the devices were received and being told that i would start getting the credits I am supposed to get immediately. I have had at quite a f
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Thank you for reaching out to our team here. I will be happy to look into any issue with that Mobile offer from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private messag
Agent instructed me to purchase Apple Watch noting they would apply a $150 off voucher after purchase. They never did.
A few months ago I had the offer of $150 off Apple Watch, but when I would click the link it would never deduct the cost during checkout. I chatted with an agent and they told me they could just apply it after the watch was purchased. Well I purchased it and now after a few months they never applied
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Agent instructed me to purchase Apple Watch noting they would apply a $150 off voucher after purchase. They never did.
A few months ago I had the offer of $150 off Apple Watch, but when I would click the link it would never deduct the cost during checkout. I chatted with an agent and they told me they could just apply it after the watch was purchased. Well I purchased it and now after a few months they never applied
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Customer Service
Greetings @user_1jm4ug, thank you for taking the time to detail the experience that you have had. You have come to the right place for help! I know all of this stacking up on you at once can certainly weigh on a poor experience, but we work very hard
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The worst
I transitioned to Xfinity’s mobile and internet bundle late last year to save money, but it has been a costly mistake. For anyone considering this "deal" in 2026, be warned: the savings are a mirage, and the service is unreliable. Inconsistent Internet Speeds: Despite paying for a high-tier plan, my
Question