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@XfinityPaula no it takes me directly to the YAHOO site. TOM
Email transfer to Yahoo
The recent transfer of my Comcast.net account has resulted in the loss of my archived messages. These lost messages included electronic tickets for future concerts and plays. Also, reference material, impossible to replace, has been lost. They must exist somewhere. Is there any chance of recovery?
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Cancelation
I’m trying to cancel my service cause I no longer live at the residence and every time I call the number I try to get robbed
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Billing
Cable line down on ground
The cable line is lying across my side yard from ice pulling it down. I can’t talk to a live person on the Xfinity customer service line. There are small children living next door and running around it. This is a huge safety issue!!!!
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Customer Service
Hey there, @user_vpzb7i. Our team can assist with getting in a request to get that green pedestal repaired. How was it determined that it is a Comcast/Xfinity pedestal?
Green box by street
[Edited: "Personal Information"] green box damaged can they remove it. [Edited: "Personal Information"]
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Good morning @user_cuga63 Thank you so much taking the time to reach out to us here on the Xfinity Forums. We can certainly take a look into scheduling an appointment to get the modem moved. A technician would need to come out and determine if the eq
what type of coaxial cable do I need
I want to move my modem to the other side of the room, about 25 feet. What are the specifications I need to make sure I maintain the same internet speed/quality?
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Bury a line in a residential
Please what is the procedure to bury a cable line
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Customer Service
Problem resolved during tech visit. Reoccurred as soon as he left. He did redo a couple coax connections. I found that I could create my problem by moving wires around. I think that there may have been an issue with the coax connec
I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062
I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define m
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@user_m795ci I am sorry to hear you are having connection issues at your home. What troubleshooting steps have you taken?
Work VPN keeps dropping
I’m using a company provided laptop and I must use a GlobalProtect VPN to log into my internal systems. About a month or two ago I started to get kicked off the VPN pretty frequently. Some days I can make it a few hours with no issues, but sometimes it happens every 15-20 minutes. This causes connec
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Green box by street
[Edited: "Personal Information"] green box damaged can they remove it. [Edited: "Personal Information"]
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Customer Service
Like a lot of our promotions within Xfinity Rewards, there are a limited number of redemptions we can offer the overall pool of customers. Meaning once the redemptions are used up, we won't load in more until the following Thursday when the rewards a
Fandango at Home rewards code not working
Every time it's offered, I grab the Fandango at Home reward, and every time, that code fails despite following directions on how to redeem it. My friend also has the same problem. Are we being offered useless codes? I've even gone ahead and worked with Fandango's customer service with no luck. Anyon
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Hi there @user_norgl8. Are you trying to make a change on your payment stored method?
Won't let me pay by bank account or add a new payment method
I can't pay my bill via bank account. I even tried to pay with aa new debit card. Representative said I was transferred to them automatically. I informed him that II called them directly. All I want to do is set up a new payment method and find out why only credit cards are accepted on this account.
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Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)
I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?
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Channels and Programming
when attempting to enter code to my account, I received the following message, “failed to redeem promo, please try again later.”. I have tried several times with same result.
Fandango at Home rewards code not working
Every time it's offered, I grab the Fandango at Home reward, and every time, that code fails despite following directions on how to redeem it. My friend also has the same problem. Are we being offered useless codes? I've even gone ahead and worked with Fandango's customer service with no luck. Anyon
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@user_202902 For clarification, are you accessing your mail via the customer web portal https://www.xfinity.com/email
Email from employer not being delivered
This is happening with mail from my employer. I sometimes get it and sometimes don't. I've been using my comcast.net email with them for over a decade and just recently some of their mail isn't reaching me. I spent a lot of time on the phone with XFinity, but this still isn't resolved. Please help A
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Xfinity Internet is lousy. Termination triggered $170 early termination fee that was never explained when you sign up.
Xfinity is deceptive and most unprofessional. When I signed up for internet, they never mentioned early termination fee. Internet service is lousy and customer service unhelpful. When you call to dispute, they are u sympathetic. Worse customer service in store and over the phone. When I was in the s
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Missing channels on Xfinity
Hello, I recently purchased a 185 channel premium subscription with Xfinity in order to begin receiving the Marquee channel which I believe is offered to the greater Chicago viewing area. After obtaining Marquee I noticed that I had lost service for the TCM (Turner Classic Movie) channel, one of my
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Channels and Programming
You have to be an Xfinity Mobile subscriber in order to connect to a Xfinity Mobile Hotspot. The other Xfinity hotspots you reference are different animals from XM.
GeneLa56
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Cannot connect to "Xfinity Mobile" WiFi hotspot
I am an Xfinity Internet customer but not an Xfinity Mobile customer. I used to be able to connect my iPhone (or iPad) automatically to the "XFINITY" WiFi hotspot, but the name of those seems to have to changed to "Xfinity Mobile." Now I cannot connect my iPhone to the "Xfinity Mobile" hotspot. I ha
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