Xfinity Community Forum

Hello @tbriggs928 I want to first thank you for the many years of being part of the Xfinity family. I will be more than happy to help you find the best plan and rate for you. To begin, would you mind sending me your name and the address to your

XfinityDuron

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7 hours ago

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Offers for existing customers

I've been an Xfinity customer for over 20 years. I currently have a plan that includes Internet and TV, and am considering downgrading to an internet only plan. I chatted with an agent today who said that I'd have to call the Loyalty department to unbundle my services and get internet only. He also

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NFL channel

I want to add nfl channel

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Channels and Programming

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Hello there @RichD1, are you still experiencing trouble accessing your email? You can use this link here: https://www.xfinity.com/email or here. Please let me know if this works for you or you have any additional questions.

XfinityEva

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7 hours ago

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I can't find my email

Please give me a URL to get my emails! [Edited]

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Offers for existing customers

I've been an Xfinity customer for over 20 years. I currently have a plan that includes Internet and TV, and am considering downgrading to an internet only plan. I chatted with an agent today who said that I'd have to call the Loyalty department to unbundle my services and get internet only. He also

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Customer Service

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user_cyo4rq Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and se

XfinityBrianH

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7 hours ago

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HBO Max Error

We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W

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@XfinityFrank having the same issue as all these people. How about just posting the solution for the issue for all of us instead of having us run in circles sending you DMs?

user_tzpq4t

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7 hours ago

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iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t

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Thank you for reaching out to our team. That is definitely not the experience we would like you to have, and I will be happy to check on any service issues from here. Can you send me a direct message with the full name and complete address for your s

XfinityJohnG

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8 hours ago

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Customer Service Issue unresolved

This issue began at approximately 10:00am on Friday January 16th. I sat down to watch tv and I received an error message on the tv. I proceeded to reboot the cable box to attempt to fix the issue myself. This failed. I then called the Comcast’s service line and spoke with a representative who did nu

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Hi there! The emails and links get sent at different times for customers. If you haven't yet received a communication, you should in the near future.

XfinityJon

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8 hours ago

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Email migration

What if I misunderstood what the email migration was and missed the invite? How do I get it back?

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user_vslkg9 Thank you so much for reaching out to us here with your questions! Phones are normally unlocked within 48 hours of the phone being paid off. You can find more information here https://www.xfinity.com/support/articles/eligible-to-unlock-ph

XfinityBrianH

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8 hours ago

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Unlock devices

I need to have confirmation when the devices are unlocked for and

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If you mean *WiFi*, and if you are using a Comcast rented gateway device, see these links; https://www.xfinity.com/support/articles/view-change-wifi-password https://www.xfinity.com/support/articles/wifi-change-admin-tool

EG

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8 hours ago

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Password

What is my wii password

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This problem with accessing our HBO Max an issue and no one has contacted us as of today. Please let me know what steps I need to take to address this issue. It has bee over a week since I contacted Xfinity support.

user_cyo4rq

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8 hours ago

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HBO Max Error

We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W

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just messaged you guys

user_rd6iwv

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8 hours ago

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Been told by multiple agents that my services would be restored and it still isn’t.

The first agent said: ”I have successfully added the extension for you from my end, and I have also updated this to our billing team. Your service will be restored in the next couple of minutes.” When that didn’t work, I messaged support again. This was the response: “I have successfully submitted t

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user_rd6iwv I'm sorry to hear that you've been having this experience with our chat team. We can help look into the account and verify the arrangement qualifications for you and provide your feedback for our leadership team to investigate further. Pl

XfinityThomasD

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8 hours ago

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Been told by multiple agents that my services would be restored and it still isn’t.

The first agent said: ”I have successfully added the extension for you from my end, and I have also updated this to our billing team. Your service will be restored in the next couple of minutes.” When that didn’t work, I messaged support again. This was the response: “I have successfully submitted t

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Devices won’t connect

Just changed network name and password, devices say they are connected, but they are not connected to the internet

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Your Home Network

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It has been sent to that user, and when you sat address you mean website? Or street address?

user_clqkc0

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8 hours ago

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Block Website: thecore.help

I have had the worst experience with Comcast trying to get a site unblocked. We have tried to get it unblocked several times. A couple before making any changes, and several after rebuilding the sever and having several security analyst tell us there is nothing wrong with the site. We have also spok

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Password

What is my wii password

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Your Home Network

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By The Gig plan

I currently have a by the gig plan and share data over 3 phones. This is perfect for me because we use very little data. I know Xfinity is phasing out "By the Gig" and if you change your plan, you cannot go back to By the Gig. My question is this. If I add the Mexico and Canada plan for a month and

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Plan

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seanr1 Welcome to our community forum! You've reached the perfect place to get help with your WiFi Boost Pods. What issues are you noticing? You can find some troubleshooting steps here.

XfinityEmilyB

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8 hours ago

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How to reset generation 2 WiFi pods?

My XiFi pods worked fine for 4 months, then stopped working after a router reset. When I try to use the Xfinity app to reactivate them, the app does not proceed beyond the initial step. It seems from the app that the Pod does not come online. I have two pods, and this is the case for both. Ther is n

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Unlock devices

I need to have confirmation when the devices are unlocked for and

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Customer Service

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Downstream OFDM not locked

My DOCSIS 3.1 modem is in 'Partial Service' mode. It is failing to lock the Downstream OFDM block (Channel 193/194), and my SNR on the upper frequencies is dropping. Could Xfinity support help? Thanks.

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Your Home Network

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