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TV device themes: Request to add Olympics themes
I like using the different themes for my TV device, currently using Seasons: Winter Vibes. There are lots of themes to choose from but I was wondering if themes could be added for the Olympics since they are starting soon. I would like to have the Olympic rings showing as the icon indicating the tim
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X1
@XfinityMarshante not useful at all, only way to close an account is going directly to a store since callbacks always hang up or keep you in line waiting forever. Again awful service, can wait to get rid of it!!.
Need to cancel home internet
No direct message option to contact and cancel internet, callback is pointless they keep me waiting for hours. Help please to cancel this awful service
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I understand. Usually that option needs to be allowed in the application.
Need help changing my wifi password
I need help changing my wifi password. I have gone threw all the trouble shooting steps. I have tried using the app. My app does NOT have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen. I tried going threw admin access online and it basically barred me
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leslie_i80, hello! Thanks for reaching out and I understand your concerns. When the show airs on Fridays, are they new episodes? You are able to modify what content is being recorded.
Jeopardy not recording Friday
Though I've set the Comcast-provided digital video recorder to record all new Jeopardy episodes that the local NBC affiliate airs in high definition, the DVR skips Fridays. No red dot for recording appears on those days.
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If the "wifi advanced settings" are under "wifi details" I again cannot access that part of the app for the same reasons as said in the post. But if its not I cannot find the setting even using the search bar in app. Yes I have cleared catches histor
Need help changing my wifi password
I need help changing my wifi password. I have gone threw all the trouble shooting steps. I have tried using the app. My app does NOT have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen. I tried going threw admin access online and it basically barred me
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Thanks for posting on our community forums, user_69m4cv. I'm sorry to hear about the porting issue. I know how frustrating this can be, and I'd like to help! Could you please send our team a Direct Message with your name and service address? Our team
Xfinity mobile port in stuck in limbo
I initiated porting into Xfinity mobile and the nightmare started there and I’m still without my phone line 2 days later. Inspite of 10+ hours over calls and chats the phone is still stuck is limbo. Every call/chat end with assurance that it will be fixed in next hour , 24 hours later, nothing has w
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user_qmz4ip thank you for using the Xfinity Community Forums page to reach out regarding your data usage. I am happy to take a closer look at this on our end. Firstly, can you please send over a direct message with your full name and complete service
My data usage shows "0" on the computer and on the phone. Signed in /out
My data usage shows "0" on the computer and on the phone. Signed in /out several times as was suggested in other posts and no change. Started the middle of December 2025 and has not updated since.
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logging in
why i am not receiving code that was suppose to send to my phone?
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Sign-In and Account Management
@spiderbell Our team can dive into the account notes and see what was left and provide some insight. Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first c
Help
My technician left without telling me what the problem was,and my issue hasn't resolved, whats the status on my issue?
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Correction: 60 and 787
MS NOW
I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.
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@XfinityJohnG You wrote that you can assist with any issue, so please assist with restoring MSNOW. It is part of my channel lineup but its stations (60 / 760) are not broadcasting. Like others the message says a subscription is needed ... but
MS NOW
I am unable to watch MS Now since MSNBC has switched over. I get a message that it’s not included is not included in my current service - it is.
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Hi there, have you checked to make sure there are no more updates available to your Xfinity app?
10.0.0.1 admin tool [Edited]
Whenever I try to access the admin tool via 10.0.0.1 it doesn’t work and tell me to go to the Xfinity app. Whenever I go to the Xfinity app and go to advanced internet settings it’s always blank and never ever loads.
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Hello user_m1h4mg thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums! If we've lost you for good, we're so sorry to have lost such a long-time and tenured customer! If the process is still ongoing, we'd
Just lost 13 year customer
Won’t negotiate. Paying $220/month. Cancelled and customer service rep didn’t care
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Hi there, @user_pgcf43! Thank you for reaching out about the phone line. We want your service to work flawlessly and are happy to further assist you. We appreciate that you tried the troubleshooting steps and replaced the modem. Our team will get to
Incoming calls dropped on Voice
Xfinity Support: For the last several months, I have been having unable to receive incoming calls. I've upgraded the modem. Tried things mentioned in the community conversations. And no luck. I'd like to make an appointment for a technician to come and try to fix the issue.
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Hi there, @JavaJP! Thanks for reaching out about managing your modem settings. We appreciate your feedback. I prefer to use my PC with the big screen and keyboard over my mobile device too. You can still access the Network Admin tool. For your person
XfinityRay
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Xfinity App Needed for PC
I know I'm late to the party on complaining about this, but I recently had to forward some ports and the process was so incredibly ridiculous having to use a mobile app to manage the modem on my home network. I refuse to download your app or use my phone for these purposes. I'm not sure what kind of
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