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OK, why the F would I have to search this forum for that IMPORTANT information? Why is it INTENTIONALLY misleading acting like it's an OPTIONAL thing with ZERO mention of losing access if you don't "upgrade"? Wouldn't the FAQ be a good place to put t
Yahoo migration - Can not get passed Yahoo password change page.
I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my
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Hello, Barrett123. Thanks for your comment. We can help with your order cancellation. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. To send a Direct Message
Need help canceling mobile order
i would like help canceling a mobile order but don’t see the option anywhere
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Best customer service experience
I spoke with Shahd from Alexandria, and she was absolutely wonderful. She was patient, knowledgeable, and made what could have been a routine cancellation call genuinely pleasant. She took the time to explain everything clearly and had a very kind, respectful manner throughout the call. Easily one o
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Xfinity Compliments
miserable upload speed
Hi, my internet service is rated for 150Mbps download and 35Mbps upload. I live in Santa Clara area. The modem is an SB6121 DOCIS 3.0 (very old I know). Recent speed test shows download speed is around 80 to 100Mbps but upload is near 0.1 to 0.2Mbps, making internet browse a very miserable experienc
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Your Home Network
Moved here for assistance.
Chronic Intermittent Outages, Multiple Failed Repairs, Contractor-Caused Outage — Seeking Executive Escalation
I’m posting here because after months of service problems, multiple technician visits, and contractor work, my issue remains unresolved and has now been formally escalated via an FCC complaint. Since summer 2025, my internet service has suffered from intermittent outages multiple times per day. The
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... I may have accidentally deleted ... You don't need an email. Instead, log in to https://xfinityconnect.email.comcast.net/emailMigration. If the account you logged in with is ready to be migrated, that page will say: You're invited to upgrade y
Transition to Yahoo email?
How would I know if I received the email saying I needed to transition from Comcast email to Yahoo email? I may have accidentally deleted or it went to SPAM email? Is there a way to check?
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No service at pole
I moved to a new place and the house is not connected to the service pole. A technician came by and told me that he can see that the lines up at the pole seem disconnected… but he asked me to request Comcast to come out?
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Customer Service
Xfinity charged to my credit card
Hi Team, I am fed up talking to all your customer service agent, be it on phone, chat or any other service. I have been charged twice to my credit card(A) which is never on file for monthly payment and there is no such amount i can see on my account. I have credit card(B) on file. I also received an
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Plan
Peacock activation help
Hi, i am trying to activate the Peacock subscription that came with my gig speed internet plan, every time i try to activate it gives me am error saying “ Something unexpected happened- try again later” it’s been over 3 weeks and still same error, i also reached out to customer support and they told
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Xfinity App
Accepted Solution
Thank you for the time you spent working with our team, @user_sclml0. We are unable to accept returns past the 21 days of the ship date for the new device. The team was unable to extend that as we did not hear from you about the label until the time
Xfinity failed to get the information to us and now won’t give a rebate
We bought a new phone and they were supposed to send us an email with the mailing label so that we could return the older phone and get a $1500 rebate. We never received any email and the first notification we got from them. Was that the rebate time period had now expired I was able to get a mailing
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They are the worst. They’ll pass you around and even lie to you to get you off the phone. They told me I had an appt and the. When nobody showed up they ADMITTED the service rep lied to me. but of course the bill still came the next month on time.
Complaints
I so tired of being [Edit: Language] around by your customer service people!!! I have spent over 3hrs on chat and phone last month , spoke to 8 different people, each time having to explain situations. We finally come to a agreement on monthly bill, and was suppose to be issued credits and new lower
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Thank you for the time you spent working with our team, @user_sclml0. We are unable to accept returns past the 21 days of the ship date for the new device. The team was unable to extend that as we did not hear from you about the label until the time
Xfinity failed to get the information to us and now won’t give a rebate
We bought a new phone and they were supposed to send us an email with the mailing label so that we could return the older phone and get a $1500 rebate. We never received any email and the first notification we got from them. Was that the rebate time period had now expired I was able to get a mailing
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user_iyqnpc Thanks again for reaching out! I'm glad we could help ensure your services are set for cancelation for the correct bill end, and effective date.
Billing after cancelation
I noticed I am receiving a bill for 16 Jan - 16 Feb. However, I canceled my services as of 06 Jan.
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Hey there, @user_mmct4b, thanks for reaching out through Xfinity Forums regarding your connection issues. We would be happy to help with troubleshooting. Are you still having ongoing issues with your connection?
how do i get xfinity to test their outside cables and equipment.\?
Title: Peak-Hour Service Impairment: Severe Downstream Latency Spikes (Node Congestion) Issue Summary: > I am experiencing a daily service failure specifically during peak hours (8:00 PM – 11:00 PM). While my download bandwidth remains stable near 95 Mbps, my Download Latency is spiking to unusable
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Worst Customer Service
Interestingly enough I typed this out already and when I tried to submit it errored out and made me re type it. i have been battling with this company for months. It started when i had a few outages. then a customer service rep lied about an appointment confirmation. How do i know? I called back aft
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Customer Service
Hey there, @user_29f630, thanks for reaching out through Xfinity Forums regarding your issue with your doorbell. We would be happy to help with troubleshooting. Have you already tried any troubleshooting steps?
Video doorbell keeps going dead after install without a chime box
I see lots of previous posts about a video doorbell going black after install without a chime box. I am having the same issue and have gone through 3 doorbells. The "technician experts" from xfinity keep saying its electrical. I have replaced the transformer, same results. I am having an electrician
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Bill increased from $280 to $312. STB box fees? Rebroadcast fees? Are you kidding. I can't get a new box. Just used broken scratched garbage someone returned. We are looking for streaming alternatives and we have an antenna for locals. Xfinity Comcas
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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Hello, user_geno111! Great question. Thank you @BruceW for sharing a helpful article. Absolutely! You can enjoy Xfinity Stream pretty much anywhere. On mobile devices (iOS and Android), web browsers on your PC or Mac, and popular streaming devic
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Xfinity stream
Can I watch the xfinity stream any where
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