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Hi there, @user_4k5qqa! Thanks for reaching out to us here on the Community Forum and congratulations on the move! We can help close out your service. Please send a direct message to us by clicking the chat icon in the upper right corner of the page,
Cancel Service, Property Sold
I need to cancel Xfinity services. The property has been sold and we moved to another state.
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Accepted Solution
New Construction Service Request — [Edited], Scituate, MA
Hi Xfinity Support team, I’m building a brand-new home on undeveloped land in Scituate, MA. The address is newly assigned and may not yet appear in your system. I’d like to request a construction/build-out ticket to: - Add the address to your service system - Run the exterior drop - Install the dema
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Customer Service
Reset set top box doesn’t support
Set top box won't rewind
I have a second DVR in my bedroom that no longer will rewind live TV. I get an error message that says set top box doesn't support this
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Cancel Service, Property Sold
I need to cancel Xfinity services. The property has been sold and we moved to another state.
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Customer Service
Devices can't connect to new 5ghz speed wifi. Help
I just got a new upgraded wifi gateway and am now on a 5gh speed. Of course, none of my devices besides my phone and tv are compatible with it. Has anyone found a solution to this issue? Has anyone figured out how to split the network into 5gh and 2.4 gh? this is a massive pain!
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Your Home Network
Hi user_a9365! Thanks for reaching back out to us regarding this Xfinity Mobile concern. My team is here to support you! Please send us a direct message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary
Please delete account
I have not used my Xfinity mobile account in almost 2 years but it still shows me having an account. I would like to have the account removed completely because it has my credit account attached to it.
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user_amjyec, Thanks for confirming this for us. Were you getting access to this software that was previously offered to internet subscribers at no cost or are you now paying for a subscription?
norton safe email
Hi. My email has been transferred to Yahoo. Norton safe email, which worked fine before, does not. Norton does not accept the app password gernerated by Yahoo. Yahoo and Norton both tell me Xfinity is to provide a unique app password for Norton safe email. Can you assist?
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newsmax is continuing to freeze. I've reloaded roku. I deleted and reloaded the xfinity streaming app. Didn't fix it. It's not happening with fox news streaming on the xfinity streaming app. Newsmax and Fox are the two channe
Weird TV program behavior on different household TVs
The past two mornings at about 8:00 am when trying to watch news on channel 1115 on the den TV (connected to X1 DVR cable box), after 3-4 minutes the program would freeze, unfreeze, freeze, unfreeze, every few seconds like it was stuck in a loop. No other channels I checked were exhibiting this beha
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I can't find my Wi-Fi name and password on my modem ... Netgear CM500 ... The CM500 is a straight cable modem -- it doesn't have Wifi. Wifi comes from a Wifi router, or from a combo modem-router device. See https://www.downloads.netgear.com/files/GD
I hate AI
I can't find my Wi-Fi name and password on my modem!! I tried changing the name and password but the stupid AI doesn't send you a working link. I can't talk to a live human and might consider cancelling since you guys don't have real human beings to do customer service.
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this case ECM0018361002 I need return label in my mail they said it should take 1hr but its been 48 hrs now please someone address the issue and sendreturn label so I can ship it in fedex
Need Return Label For My Mobile Device With Ticket Number [Edited]
I joined Xfinity Mobile on NOVEMBER 30 as part of a promotion that offered discounted rates. I have dealt with no fewer than 15 people and two stores on this issue. Xfinity has failed to provide me a mailing RETURN label. For the better part of 3Days I continue to get the run around. A ticket was su
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Please delete account
I have not used my Xfinity mobile account in almost 2 years but it still shows me having an account. I would like to have the account removed completely because it has my credit account attached to it.
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Plan
im waiting for my mobile retun label for more than 48 hrs now no one from xfinity community able to send it my mail please do it asap so that I can return my iPhone 17 promax. it should take around 1hr for return label to be in my mail but xfinity p
Need Return Label For My Mobile Device With Ticket Number [Edited]
I joined Xfinity Mobile on NOVEMBER 30 as part of a promotion that offered discounted rates. I have dealt with no fewer than 15 people and two stores on this issue. Xfinity has failed to provide me a mailing RETURN label. For the better part of 3Days I continue to get the run around. A ticket was su
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Hi. Norton Security Online/360. Not the comcast suite.
norton safe email
Hi. My email has been transferred to Yahoo. Norton safe email, which worked fine before, does not. Norton does not accept the app password gernerated by Yahoo. Yahoo and Norton both tell me Xfinity is to provide a unique app password for Norton safe email. Can you assist?
Question
Hi there, @user_nyii59! Thanks for reaching out to us here on the Community Forum. We would be happy to help. What did you need a hand with regarding your bill?
Bill problem
I need to speak to someone now. On hold for almost 2 hours, no one picks up. This page keeps giving me error messages. I’m over Xfinity
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Bill problem
I need to speak to someone now. On hold for almost 2 hours, no one picks up. This page keeps giving me error messages. I’m over Xfinity
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Billing
Sorry about that, @user_ira3! You likely get notifications when we respond publicly, but I believe there's not an option for direct messages. Still, not to worry! We are still here and happy to help :) It sounds like you're caught in a frustrating lo
delayed emails using web email https://connect.xfinity.com; happens multiple times per day
Want to get direct message support for these two issues. Outlook 2021 Pro desktop on Windows 10 with extended support. Delayed email (typically 2FA which fails due to delay) sample: Useful information shows 19 minute delay from acceptance by comcast to transfer to comcast site which makes email for
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Thanks for giving it all a try. There's not a suggested browser, but Chrome is the one we see used the most often. If the issue happens on multiple devices, I would give the system a little time and try again. Also, make sure you are signed in with t
500 error when attempting to change payment info
Need to change payment info. Receive a 500 error when I try.
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I am having the same issue. It only happens when I try to watch paramount + shows on the TV with my main cable box (the one with DVR). There is no internet connection on the device. It's through the app on Xfinity for Paramount +. Like eveyone else,
Paramount Plus Error Message 3205
Getting this error when trying to watch a show in Paramount plus. It buffers and then gives us this error. Account is under [Edited: "Personal Information"]
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Hello, @bobby999999 sorry for the frustration this watch replacement has caused. If assistance is still needed, my team and I are here to help. Could you please send our team a direct message with your full name and full address? To send a direct mes
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Replacing a watch should not take 3 days and multiple repeat customer service contacts
Back in the day I could swap my sim card into a new device and have the replacement working without issue. But I had a bad apple watch. I have now spent 3 hours on my 3rd call and my apple watch does not work. In the first call I was told it was 'something in our system is wrong' - the tech escalate
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