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Yes I still need assistance ASAP. If I can’t get this resolved they are going to charge me $1,290.17.
Billing and customer service
Back in November I traded in 2 iPhone 16 max pros for 17 max pros. I have yet to be credited for one of them which I received a letter in the mail that assurant received them both but returned one do to its condition which I understand. The credit has not been received and I was assured all through
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No, but during the playoff, the sound stopped entirely and didn't come back on so I exited each time it happened and then relaunched the app. However, occasionally (twice just this past week), shows I have recorded off cable have several spots in th
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
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Return Label for Trade In
hello, we have not received our return label to send in our trade-in. can you please resend it? It would not let us pull up the label on our app either. The last time we went into an Xfinity store they said for some reason the label or tracking number had never been created and they were supposed to
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Devices
This is happening to me too. I already took all those troubleshooting steps. Help!
Send Message Error
Using Thunderbird v140.3.1esr (aarch64) on a MacBook, I'm getting this error while trying to send email: Send Message Error Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.comcast.net timed out. Try again. I have SMTP set the same as
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@user_ahpvqg In a word--------no. Comcast email has never had that capability. If you are referring to Yahoo, where your email is going to be migrated to, again-------no. Yahoo has never had that ability either. Fastmail has
Is there a way to schedule when the email will be sent?
When I create an email, is there a way to schedule the date and time when the email will be sent?
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Work VPN Issue
I can no longer access my work VPN. I can through my phone's Hot Spot so the issue is with Xfinity. How my I fix this issue please?
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Your Home Network
Hi Team, The account was not closed correctly. A past due balance of $118.89 was not removed before the account was closed, resulting in the balance being improperly sent to collections. For the account to be processed correctly, the following action
XFINITY MOBILE is sending a collections agency after me after they told me my case was closed!!!!
HELP! I was told my Xfinity Moble account has been canceled, closed and inactive due to fraud. Now a collection agency is after me! I have been a loyal "internet" customer for over 15 years. Can someone help me?
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Is there a way to schedule when the email will be sent?
When I create an email, is there a way to schedule the date and time when the email will be sent?
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@user_k7evaw My team can help you with your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar
Account has gone ghost
I was trying to switch to a new phone but can't find my account. Tried old address new address phone number emails nothing works to access my account. Have spent 4+ hours with customer service and an hour at an xfinity store. Was told my account is a ghost account. I was given an account number but
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user_zfmoc8 We can definitely further investigate this matter for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send
Why was I charged an installation charge?
I switched my service to Xfinity to take advantage of the $50/ 5 year deal for 1 gig internet. I was not aware that I would be charged $100 for "installation". The technician did not do anything inside my home. The wiring inside is fine. To my knowledge, there was a hookup from the pole. Why was I c
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Hello @user_krb0jq, Are you trying to send emails through the mail app?
iPhone Email - Cannot Send Outgoing Mail
As of last Thursday, I am unable to send email via my IPhone or IPad. I have communicated with Xfinity Support via text messages 3 times since then and they have all assured me they will elevate my issue and get it resolved. They have issued 2 support tickets but still not resolved. This afternoon t
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I recommend the Xfinity help line. (see above)
iPhone Email - Cannot Send Outgoing Mail
As of last Thursday, I am unable to send email via my IPhone or IPad. I have communicated with Xfinity Support via text messages 3 times since then and they have all assured me they will elevate my issue and get it resolved. They have issued 2 support tickets but still not resolved. This afternoon t
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Howdy, @user_ndnlvj. Thank you for sharing your recent experience and allowing our team the opportunity to make things right. If you could please send me a DM with your first and last name along with your current full-service address, we can get star
Formal complaint
I am writing to formally document and express my extreme dissatisfaction with the ongoing issues I have experienced with Xfinity services over the past several months. What should have been a routine service transfer has turned into a prolonged, disruptive, and financially burdensome ordeal that has
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Hi there, @w521! Thank you for signing up for a new plan with us. We appreciate your business! We are happy to look further into this. Our team is able to stay with you over time and pick up where we left off. Much like an email style conversation. Y
home internet - issue escalation
I re-signed with Xfinity for home internet and cellular but the lady didn't set it up properly in the backend. None of this was set up correctly. On January 12, my internet service was disconnected due to backend configuration errors. I was on the phone with customer service for nearly 4 hours yeste
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My iPhone will not send emails out.
iPhone Email - Cannot Send Outgoing Mail
As of last Thursday, I am unable to send email via my IPhone or IPad. I have communicated with Xfinity Support via text messages 3 times since then and they have all assured me they will elevate my issue and get it resolved. They have issued 2 support tickets but still not resolved. This afternoon t
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user_xjb39u My team can further help you on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Cl
Routing Issue
I am trying to connect my computer to a server for work and after performing a Trace Routing, it appears that there is an issue with po-2-xar01.killngwrth81.ct.hartford.comcast.net [96.108.68.45] and/or po-2-xar02.killngwrth81.ct.hartford.comcast.net [96.108.68.46]. This issue is preventing me from
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Rewards points
I want to know how to redeem my points and do the expire
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Sign-In and Account Management
@user_rgizze Click on the gear icon in the upper right corner of the Comcast UI Inbox page. It should show you what percentage of your 10 Gb storage is in use. If it's full, you will need to start deleting emails. I'm assuming you
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Email
Postmaster says I reached my quota
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