Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (418.5K)
user_deyeay If you need further assistace at this time with the text messaging issue, please let us know. We would be happy to assist you if needed. Can you send us a direct message with your full name, name of account holder (if different), and serv
RCS Messaging Waiting For Activation
Hello, I recently switched carriers from Verizon to Xfinity Mobile. I noticed that I haven’t been receiving texts other than iMessages, so I looked into my settings. My RCS Messaging setting is enabled, but has a status of “waiting for activation.” I tried toggling the setting off and on, and also t
Question
Accepted Solution
Need help canceling residential service
Hi, I tried explaining the situation to customer service via phone but it seems there is a language barrier and I am not feeling confident they are understanding me. I need help with canceling the service at my address. Can someone please reach out to me to assist? thank you!
Question
•
Customer Service
Not yet. I have a microphone and audio headphone. How do I use it dictate a letter into my email ?
how can I dictate a letter into m e mail ?
Need voice to text transcription in my comcast email
Question
user_wx467r Thank yo uso much for reaching out to let us know about the issue yoiu are exsperiencing with your Fire Stick. Are you notiding any other devices haing touble connecting to your home Wi-Fi network?
No connection point problem and saying IP ADDRESS UNKNOWN
I can't reconnect my Amazon fire stick to my Xfinity modem. They keep resetting it and nothing to changing. So I'm totally [Edited: "Language"]!
Question
Concern moved here to the E-mail help section for assistance.
how can I dictate a letter into m e mail ?
Need voice to text transcription in my comcast email
Question
how can I dictate a letter into m e mail ?
Need voice to text transcription in my comcast email
Question
•
Accidentally created a second account trying to sign up for 5 year plan
I accessed the account through my phone and went through manage account. But now its telling me i have a second account for my address when i just wanted to take advantage of the discount. Is there any way to merge the two accounts together or get the discount on my original account. I also signed u
Question
•
Billing
Gigabit x2 plan upload speed - stuck at 80Mbps
Hi there, About a year ago, I was upgraded to the Gigabit x2 Plan . Since then, I have consistently seen download speeds >1800Mbps, which is good. But my upload speeds are stuck at
Question
•
Your Home Network
@user_m0a8n9 Thank you for making us aware of this ping spike issue you're experiencing via Forums. I would be more than happy to help figure out a solution with you. So that we don't go over something you've already done, can you please share with m
Network ping spikes - Upstream Power Level (dBmV) too low according to Arris SBG8300 spec sheet
I am experiencing network ping spikes even when directly connected to modem. Arris spec sheet says I am under the specified range for Upstream Power Level. Not sure what to do. Acceptable Signal Levels Acceptable Downstream Power Level -15 dBmV to + 15 dBmV Downstream Signal to Noise Ratio (SNR) Mod
Question
@corryjs33 Thanks for reaching out to us if you're only having issues with low cell signals in your home that would be most likely based on where you live and what cell towers are near your home. Mobile customers with any carrier that live in
Xfinity Mobile one bar issue
Hi, I recently activated an eSIM with Xfinity Mobile on my iPhone 14 Pro Max, and ever since, I haven’t had any signal bars at home. However, when I travel to nearby cities like Ann Arbor, I get full 5G+ service and a blazing-fast internet connection. At home, I typically see only one bar. Calls fre
Question
@user_zcm143 I appreciate you making us aware that you're also experiencing this same speed issue via Forums. I would be more than happy to help troubleshoot this with you. So that we don't go over something you've already done, can you please share
XB10 Internet Speed Issues
I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360m
Question
@rhshue1 I can not help you with the high latency problem in their network, sorry. But FWIW, as far as the amount of correctable errors in the OFDM channel goes, that is normal. It is a very wide bandwidth channel that packs a lot of data wit
getting high uncorrectable errors on ofdm plc channel on modem and high latency in comcast network. and no fix from comcast.
First i am getting tired of calling your helpless desk! I do not need my bill changed, i need what i am paying for to work. Lets start with problem 1, My modem is seeing high correctable errors on ofdm plc channel 41, called to complain. tech comes out does not see any errors put a spliter on and le
Question
Catalyte, Thanks for your time and your interest in us as your service provider! We appreciate you for allowing us to check if services are available for your address via direct message. As discussed, we are saddened to discover that your area is cur
Service extension
I would like to get internet at my house. Services are available in my general area but my address shows unavailable. What is the process to request service.
Question
@user_fdgefg Thank you for making us aware that you're experiencing a service interruption. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of
outage from 12/17 2:37 am and ongoing as of 12/18 8:03am - no response from xfinity on app or on phone, outage map does not update or ETA?
Anyone else experiencing this outage from 12/17/25 and on going 36 hours later? No response from Xfinity, on phone or message or app? Nothing seems to work, this must be a serious issue. I am near Lake Tapps and 98391 Anyone ?
Question
Accepted Solution
user_jimhb2 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I understand that you are needing some help making some changes to your account and we are here to help. To get
XfinityJorge
commented
5 hours ago
to the conversation:
0
Need help canceling residential service
Hi, I tried explaining the situation to customer service via phone but it seems there is a language barrier and I am not feeling confident they are understanding me. I need help with canceling the service at my address. Can someone please reach out to me to assist? thank you!
Question