Xfinity Community Forum

SpPJ20 Thank you for reaching out! Just to let you know promotional pricing does not include the Broadcast TV Fee, Regional Sports Fee, Equipment, taxes, and other fees. Promotional pricing only refers to the product itself for the term of the promot

XfinityMartyR

commented

9 hours ago

to the conversation:

0

2

billing increase over contracted price

Diamond customer, same address and customer 34+ years. Just curious, I signed a 24 mo agreement 2/21/25. Part of agreement was $35 broadcasting fee. New statement in January, broadcasting fee raised to $47.The contract is clear with my cancellation charges (ie I leave comcast) but it's ok to raise t

Question

I am accessing through Comcast app

csb29

commented

9 hours ago

to the conversation:

0

1

Paramount

We have paramount. It constantly breaks up and we get spinning nf spinning. What’s going on

Question

Comcast Box Sony tv getting paramount through comcast apps

csb29

replied

9 hours ago

to the conversation:

0

Paramount plus on comcast

Why does paramount + keep dropping the feed and why can’t I turn on cc?

Question

What the heck are you talking about. I just want to know why paramountvwill not stream without breaking up 50 times

csb29

replied

9 hours ago

to the conversation:

0

Paramount plus on comcast

Why does paramount + keep dropping the feed and why can’t I turn on cc?

Question

Thank you for your valued feedback! We are always looking for ways to provide our amazing customers with a better experience using and troubleshooting their services. You can always reach out to us here on the forums for assistance in the future! The

XfinityBradM

replied

9 hours ago

to the conversation:

0

U

Customer Service

Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte

Question

Thanks for posting on our community forums, user_qhn40z. Great question. Refunds are typically processed within 30 days. We will first attempt to issue the refund to the original payment method. If that’s not possible, you’ll receive an e

XfinityDilary

commented

9 hours ago

to the conversation:

0

U

Refund

How long does one have to wait to get a refund? It has been two weeks since I was double charged on my bill and no one seems to want to give me back my $211 that I was charged twice for this is ridiculous.

Question

Hey @user_g7p866, Thank you for visiting our official Xfinity Forums Community support page. We hope you were able to successfully report the phishing email that you received that @Again was able to provide. While this email may have been a phishing

XfinityDemitrius

commented

9 hours ago

to the conversation:

0

U

Email being shut down.

I received the following is this legit? Last week, we informed you of important updates to our Terms of Service, Security, and Privacy Policy. Please be advised that older versions of the Comcast/Xfinity Mail platform will be retired on January 10, 2026. To ensure uninterrupted access to your mailbo

Question

user_o8rxfl Thank you for reaching out! I would recommend reaching out to our Military Support Team to investigate your concern.

XfinityMartyR

replied

9 hours ago

to the conversation:

0

R

Billing Error: Device and Military Discounts Not Applied as Promised

Dear Xfinity Customer Support, I purchased two Apple iPhone 16 Pro Max 256 GB devices at the Xfinity Store located at 1160 Temple Ave, Colonial Heights, VA 23834. At the time of purchase, the sales representative informed me that I would receive a $16.66 monthly discount on each device. However, aft

Question

U

Thank you for suggesting Xfinity streaming, we already use it on several devices. It still does not solve my headache with the current TV Box issue or help me recover lots of wasted time. The technician did come out today and he was finally able to s

user_cao1oq

commented

9 hours ago

to the conversation:

0

1

U

Customer Service

Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte

Question

user_po2qm Hello, how can we assist you today? Did Lisa resolve your issue?

XfinityVictor

commented

9 hours ago

to the conversation:

0

Chat Transcript

I had a chat today [Edited: "Personal Information"] When done I clicked on email me a copy to [Edited: "Personal Information"] but it never came. This has happened before so I questioned the agent "LISA" who assured me it would work. please send a copy to my email.

Question

U

@XfinityBillie Thank you for suggesting Xfinity streaming, we already use it on several devices. It still does not solve my headache with the current TV Box issue or help me recover lots of wasted time. The technician did come out today and he was f

user_cao1oq

replied

9 hours ago

to the conversation:

0

U

Customer Service

Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte

Question

U

I need to cancel service from overseas.

I can’t call US 1800 number and need to cancel my service. Thanks,

Question

•

Customer Service

8

0

Thanks for posting on our community forums, user_fzkq29. That is a great question. Only the Primary, Manager, or Authorized users can pick up equipment at the store. The easiest way to add someone as authorized would be through our awesome Xfinity Ap

XfinityDilary

commented

10 hours ago

to the conversation:

0

U

Picking up Wifi Gateway

I have a gateway to be picked up at an xfinity store. I need someone else to pick it up for me though. How do I authorize that or can they just pick it up?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

0

U

xfinity rewards account not transferred after having a different plan in same home

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Platinum rewards status before. On ope

Question

U

Additional IP on a residential connection

Hello, I have a Comcast residential connection and I reached out to multiple support staff. I need a secondary ip address For a second router that I need to run behind my modem. The second router cannot be added, and I can’t use VPN due to what I’ll be running on it and latency From what I understan

Question

•

Your Home Network

8

0

U

Billing is not right.

I got the next bill stated as $70 for the sports & news TV package which I canceled on Jan.9th. I should not get any fee in the billing.

Question

•

Billing

6

0

Hello, @user_yq33im! We appreciate your question and can help you with this. We can update the billing address to show both of your names. The statements found in the Xfinity app or on our website can be downloaded and emailed or printed to show proo

XfinityRay

commented

10 hours ago

to the conversation:

0

U

Need to update billing or account statement

I need to add another name to billing or account statement to show proof of residency how can I get this done

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

10 hours ago

to the conversation:

0

U

xfinity rewards account not transferred after having a different plan in same home

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Platinum rewards status before. On ope

Question

Thank you for sharing. Are you updating an automatic payment or just adding a new card on file for a one time payment, @user_r07vs7?

XfinityRay

replied

10 hours ago

to the conversation:

0

U

Change payment card on file

Change card on file.

Question

I am going through this myself. 5 or 6 phone calls later and still can't get to the site to print one off

100stew

commented

10 hours ago

to the conversation:

0

U

PLEASE send me a prepaid label to return equipment

I see I am not alone with this issue: I canceled my service almost 2 months ago and still am unable to generate a prepaid label to ship back equipment via the xfinity.com/returns page. I've called numerous times and was informed that either a) the prepaid UPS label is on its way via USPS, OR b) I ha

Question