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The app says "Youre no longer with xfinity" right on the homepage
Xfinity App Says Offline but I Have Internet
I am a paying Xfinity customer but my app says I'm no longer a customer. I cannot access the router from my app for port forwarding because it thinks I have no account. I do have an account and internet and pay monthly. I suspect it keeps thinking I'm on my account for my last house but I checked an
Question
Xfinity App Says Offline but I Have Internet
I am a paying Xfinity customer but my app says I'm no longer a customer. I cannot access the router from my app for port forwarding because it thinks I have no account. I do have an account and internet and pay monthly. I suspect it keeps thinking I'm on my account for my last house but I checked an
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Billing
user_j6jv1o Thank you for stopping by our Xfinity community forms. This is not the experience we want any customer to have, and we would be more than happy to help look into this refund for you. When you have some time, if you could send our team a d
Xfinity messed up account
I switched to xfinity mobile online. I brought my iPhone over and received a promo for a Samsung phone free with the premium unlimited plan for my husband. The Samsung was being shipped to us. My iPhone was activated but wouldn’t work so I was told to go to the Xfinity store to have it looked at. I
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Hello @user_roqh9t We can certain check the bootfile and provisioning for the modem to make sure it is up-to-date for the enhanced speeds. We appreciate the troubleshooting steps you've taken so far. Please send us a direct message with your full nam
Still getting 1Gbe speeds after upgrading to 2Gbe
I recently upgraded my home lan to using a Ubiquiti cable modem that support 2.5Gbe from the modem to my router, my router supports 2.5Gbe and 10Gbe, and my nics are a mix of 10Gbe and 2.5Gbe and have confirmed these speeds to be functioning internally as expected. However, I am maxing out on my int
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@user_6j5f0k & @Rog667 If you're still experiencing no picture while using the Xfinity Stream app on your Apple TV, you will want to ensure that your Apple TV is connected to your Xfinity in-home WiFi, as the app requires this connection to acces
No picture on Xfinity Stream on Apple TV
I have sound but no video. I have update app, powered everything on and off but nothing works. I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)
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user_i9gwkw That's good news to hear as we are happy you were able to get this resolved. Do you have any other concerns at this time?
Need return label
My wife had ordered a phone through the Xfinity app chat function, and when the phone arrived at my house, it was entirely the wrong phone wrong color wrong storage amount. I chatted with Xfinity on how to initiate a return in one agent told me to go to the nearest store after packing up two kids un
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I contacted Xfinity again and the person I talked to was actually able to assist me and I got the label!
Need return label
My wife had ordered a phone through the Xfinity app chat function, and when the phone arrived at my house, it was entirely the wrong phone wrong color wrong storage amount. I chatted with Xfinity on how to initiate a return in one agent told me to go to the nearest store after packing up two kids un
Question
user_i9gwkw Please use this link https://www.xfinity.com/support/articles/returns-and-exchanges and let us know if this works.
Need return label
My wife had ordered a phone through the Xfinity app chat function, and when the phone arrived at my house, it was entirely the wrong phone wrong color wrong storage amount. I chatted with Xfinity on how to initiate a return in one agent told me to go to the nearest store after packing up two kids un
Question
@user_izixng Thanks for adding such a detailed post to the forum. We appreciate it, and know it is important to get the right device when upgrading. The fastest way to replace the device is at a local store. Were you able to get this resolved?
Official complaint
Incorrect Device Upgrade and Misinformation Dear [Manager/Customer Relations Representative], I am writing to formally express my concern regarding an incident that occurred on November 25, 2025, during my attempt to upgrade my device at Canton, CT location. I arrived with the clear intention of upg
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@GVL589 Thanks for adding a post. We can create a ticket to have this escalated. It is faster to complete in a store as the agent can check the ID and make the chance immediately. Send us a direct message with your full name and complete service addr
Account management - change legal name
Hello- I need to update my legal name on my account. It will only let me update my chosen name online and will not allow me to request an account change request form. I need the form specifically as I am recently married and need to legally update the details. Thank you.
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Account management - change legal name
Hello- I need to update my legal name on my account. It will only let me update my chosen name online and will not allow me to request an account change request form. I need the form specifically as I am recently married and need to legally update the details. Thank you.
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Sign-In and Account Management
Ashantae Thanks for reaching out! We can escalate your concern to the Xfinity Mobile Team, so an investigation can be started for you. Please send us a direct message. To send a "Direct Message" message:• Click "Sign In" if necessar
Xfinity Support
A Samsung Galaxy Z Flip associated with this account was returned to Xfinity and delivered on 09/19/2025. Despite the successful return of the device, my account continues to reflect an outstanding balance of $971.99, which is incorrect. I’ve contacted Xfinity customer service via phone regarding is
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Xfinity Support
A Samsung Galaxy Z Flip associated with this account was returned to Xfinity and delivered on 09/19/2025. Despite the successful return of the device, my account continues to reflect an outstanding balance of $971.99, which is incorrect. I’ve contacted Xfinity customer service via phone regarding is
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Billing
This is something that wee are aware and working on. I have had people have success by using a different email address. Do you think that is something you can try?
Peacock and moving - has Xfinity figured it out yet?
I've seen posts going back a couple of years on this, but no real resolution. We subscribed to Peacock Premium as a gigabit customer and then Peacock Premium Plus to get ad-free. We just moved to another state and another gigabit plan and somehow our premium plus disappeared. When I try to activate
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Well I finally got signed in but now I need help getting the yahoo website on my Home Screen of my iPhone. Does that make sense?
JannieD
commented
16 hours ago
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Rmail
Can log in after switching to yahoo
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