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Hi there, @user_t999ln! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble watching football. Were you still having this problem after you posted?
I can't get football game on xfinity stream. Says I'm not connected to my home network but I am connected. How do I get this to work?
I can't get football game on xfinity stream. Says I'm not connected to my home network but I am connected. How do I get this to work?
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Deactivate voicemail feature on landline
Please provide instructions on how to permanently deactivate voicemail feature on landline
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Home Phone Features
Hi there, @user_qyzdmz! While I don't have any details on why this is occurring, We do have a workaround. If you open up the HBO MAX app on X1 and navigate to the episode, you should be able to play it as normal. Sorry for the inconvenience!
The Pitt S2 E1 on being selected via Comcast Cable TV box is playing a podcast about the episode rather than the actual show episode
HBO MAX notified me Season 2 of The Pitt is now available. Friday 09-Jan-2026 I selected episode 1 of season 2 via my Comcast TV box. Rather than playing the actual episode it instead began playing a podcast about the show (with spoilers). Note that Comcast TV box in addition to listing "The Pitt" w
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dmoney814 Thanks for reaching out for help with your streaming concern while in home. We can certainly help get the issue resolved for you. To confirm, is the device that is streaming connected to the main internet WiFi, and not something else like a
Xfinity stream
I’m home in my basement and can’t get certain channels on the Xfinity stream app. Please help.
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Xfinity support
looking to cancel my account or possibly downgrade to internet only
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Customer Service
user_0jvu12 Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry for this recurring billing error and the frustration it has caused. Paying for a device in full should be a seamless experience, and I completely understand
Billing Error/Fraud charge Xfinity Mobile
Purchased a new iPhone and paid in full. It took a month to arrive, charges verified on credit card. The following month I was charged $50 for a phone payment. After an exhaustive chat message (which I saved the transcript) I was credited $50 and the commitment was made to ensure the problem was fix
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Update as of 1/13/26: A third technician came out, confirmed all the coax cables were working, incoming speeds were fine, and since I had multiple brand-new Hitron and Netgear modems, it had to be a provisioning issue on Xfinity's side. I asked him t
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my inter
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support
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing and DS profile assignment change. Subsequent slow page loading and or timeouts. Modem is MB8702.
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Your Home Network
dj000 Appreciate the heads up! Our team is always here to ensure you get first-class support.
Problems with XiT-6 Box
On December 31, 2025, Leonel arrived to deal with my pixelated tv picture. Leonel changed my service from cable TV to wireless and installed two new Xi6-T boxes. The one in the great room has worked flawlessly, the one in the bedroom failed after about ½ hours and began displaying either a blank scr
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@user_e30vl8 Thanks for the photo, you may want to uninstall and reinstall the app and make sure you're signed in with the primary user because when you log into the app and go to Wi-Fi you should see a section that says view Wi-Fi equipment, then i
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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user_ohc37g Thanks for creating a post. Did the store reps review the billing and advise the full past due portion was paid for? I ask since the only time I've seen something similar happen is if the payment arrangement was set up after a new bill cy
Please HELP
Idk what to do. I made a payment arrangement on December 30th 25 to pay 119 so my Internet doesn't get shut off on Jan 10th 26. It was agreed. I payed the 119 on January 6th, and again asked an agent if this payment arrangement was good and my service would stay on past the 10th, they said yes. Beho
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I have the exact same issue. It started around the end of December 2025. I can use the other services, but Amazon Prime presents with the smile and the 3 dots which eventually go away, but then just sits there. I too, have tried all the troubleshooti
Permanent fix for Amazon Prime Video connectivity?
I cannot launch Amazon Prime Video from within Comcast's X1 service. I can watch it just fine outside of Xfinity. I can launch Hulu, Netflix, Disney+ directly from the X1 service. I did a lot of research and did all of the troubleshooting steps suggested. Do registered the device with Amazon, unplug
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@XfinityThomasB Thank you for responding to my issue regarding my unresponsive Xi6_T box. A technician visited today (01/13/26 @ 12:45 p.m. EST) and determined that the problem may be due to an inadequate WiFi signal. He moved my router to a new loc
Problems with XiT-6 Box
On December 31, 2025, Leonel arrived to deal with my pixelated tv picture. Leonel changed my service from cable TV to wireless and installed two new Xi6-T boxes. The one in the great room has worked flawlessly, the one in the bedroom failed after about ½ hours and began displaying either a blank scr
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user_ylvobw Thank you for the update! Usually the QR code is the easiest way to begin sign in. Once you install the App, you should see a sign in option to put in your username and password on the right hand side. Do you see that option?
Is the xfinity stream app completely nonfunctional?
I have xfinity gateway 1 gig internet and tv premium with the xi6t box on 1st tv. I am getting buffering constantly on 2nd smart tv lg 43uk6090pua. It is unwatchable. It is buffering even when its the only device running. Is the xfinity stream app completely nonfunctional?
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Hello user_pjy9ro thank you so much for reaching gout here via our Xfinity Forums! If you lost your Xfinity Mobile phone, immediately suspend service via the Xfinity app or website Suspend Xfinity Mobile service through your Xfinity Mob
XfinityAlfonso
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4 hours ago
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I lost my phone
I need it deactivated
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