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TV Interference form Gateway
Xfinity Gateway and TV set box on one outlet. When gateway is plugged in I get pixels on tv. using splitter Xfinity gave me, but doesnt work. Bought Splitter, same mess. I need step by step, how to hook up both, and what splitter to use
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Your Home Network
Lower payment using saved bank account?
I got an email saying I could get $10 off my bill by switching to a saved bank account as a payment method. I switched to a bank account, but my bill went up from $76 to $79, not down. How do I get my $10 off?
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Billing
Reissuing of expired gift card (never used)
Hello, I am requesting assistance with a promotional gift card that I received as a new customer with Xfinity. I have a virtual card that recently expired and the funds on the card were never used or activated. Would it be possible to reissue the card so I can utilize the balance? Thanks!
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Customer Service
user_0xtkt8 Thank you for confirming our team was able to help get you pointed in the right direction!
Porting number from Comcast Business Voice to Xfinity Residential Voice
I recently had a horrific, nine hour, mult-day, multi-representative phone tag experience trying to get my Comcast Business Mobile service converted over to Xfinity Residential. I only received useful help once I posted about my experience on the Xfinity Mobile community forum. I was contacted and g
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user_7e7vh6 You might need to try logging out and then signing back in. It should be in the top right corner of the page. Let us know if you are still having issues.
Plan Changes
Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it
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user_ujlih9, hello there! Thanks for reaching out regarding your home phone. Have you done a powercycle of your equipment waiting 60 seconds from unplugging?
NO DIAL TONE ON HOUSE PHONES
NO DIAL TONE ON HOUSE PHONES. WE HAVE A PACKAGE DEAL U-TUBE, INTERNET AND HOUSE PHONES. I AM HEARING IMPAIRED WITH A SERIOUS ILLNESS
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Hello @user_apxd14, Have you also checked your spam and junk to see if the emails are ending up there instead?
Not receiving any ID verification emails from Microsoft for my outlook.com account
I'm trying to change my password (or any security settings for my outlook.com account), but the verification email I configured a long time ago (my comcast.net email address) is not receiving any of the verification codes sent that I need to proceed. They are not being directed to the spam folder. I
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user_o6bg5p Thank you for stopping in with your questions regarding the transition to Yahoo email for our Comcast.net email customers. There are three options I can break down for the transition. Option 1: Accept Yahoo TOS Retain your @comcast
Switching to Yahoo email
There seems to be a lot of confusion and frustration regarding the switch from Xfinity to Yahoo email. When I searched to see if it's a requirement to switch, all of the info I read says no. When I'm on Xfinity's FAQ page, it says it's not required. What is going on?
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@VWolfe Our wireless boxes have cloud DVR, You would not need the X1 DVR box, and you would have to return that box to swap it for a wireless box. The wireless box is connected to the TV itself, and you do not have a coax line connected to the wirele
Connecting X1 set top box AX013ANM connect via ethernet (for cable tv).
can I connect to the X1 set top (dvr) box model AX013ANM connect via ethernet (for cable tv). If not, can I get a box that will work for that?
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Hello @user_3acfdp, You would need to go in to the rewards' section to redeem the reward. You can try to see if it allows you to activate at this link Activate Peacock. If it does not go ahead and send us a direct message. Please send us a direct mes
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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Not just Xfinity, but It is frustrating to wade through call menu items and eventually get someone who is difficult to understand, clueless on a solution and on a poor connection! And they think that they are providing good customer service! Reminds
Customer Service Issue unresolved
This issue began at approximately 10:00am on Friday January 16th. I sat down to watch tv and I received an error message on the tv. I proceeded to reboot the cable box to attempt to fix the issue myself. This failed. I then called the Comcast’s service line and spoke with a representative who did nu
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@XfinityJeniece Thanks for getting back to me. Super excited to have reached the Platinum tier this week! So no, I am not seeing that offer available in the Rewards area. Nothing seems to have changed except the icon telling me my level
Perks for Platinum Customers
Hello there - I just moved up to the Platinum reward level but am not seeing the option to access Peacock as a free subscription, which it mentioned as a benefit. Is this offer no longer available? It's taken me 8 years to get to this level so was hoping some cool rewards were waiting for me! Any ad
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Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
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Xfinity App
Good evening user_xugq31, we hope you're doing well. Have yo head any further interactions with our security team regarding the Xfinity Mobile concern?
Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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Hello @user_6jypfa, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. This is not something we can help with but have you looked at our business services to see if that will fit y
Additional IP on a residential connection
Hello, I have a Comcast residential connection and I reached out to multiple support staff. I need a secondary ip address For a second router that I need to run behind my modem. The second router cannot be added, and I can’t use VPN due to what I’ll be running on it and latency From what I understan
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Doing it again tonight. Every TV. Guess the Comcast wizards here don't have any answers. Guess it is time to contact Tom!
Only one channel is freezing
I have an ongoing problem for several months where only one channel is freezing. Most of the time the audio stops and the picture freezes. It is usually just for a few seconds. It has always resolved itself within hours. When my TV is doing this, the Xfinity Stream channel is also doing it! Every ti
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user_aymba0 Thank you for stopping in for help with your power cord order. Normally, you would get a confirmation email as well as a separate email for tracking once your order is successfully placed and ready to ship. I would recommend checking the
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TV ISSSUES
i AM MISSING A POWER ADAPTOR FOR MY TV, I HAVE ALREADY ORDERED COULD YOU PLEASE TELL ME THE ARRIVAL DAY
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