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I also don't have a cell phone and can't use the app
New account number isn't showing up in my account profile
I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.
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I haven't seen another way to access my new account number.
New account number isn't showing up in my account profile
I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.
Question
I have cleared browser history, cookies, cache and used a VPN and the number stays the same old account number.
New account number isn't showing up in my account profile
I recently got a new modem and a new account number but when I sign in I still see my old account number and it says it's not active anymore. I don't have a working phone and the AI assistant is terrible and obviously there's no email to contact a real person.
Question
how to sign in
when i try to sign in to my xfinity account I get an "access denied" you don't have permission to access "http://www.xfinity.com/" on this server. reference #18.aea03b17.1768211895.a54a35fa
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Your Home Network
6 Days MORE DAYS HAVE PASSED SINCE I POSTED ON HERE ABOUT NOT GETTING MY REFUND, so now that makes it 29 days and still NOTHING!! JUST CONTINUED LIES AND "REASSURED" I'm getting it TODAY when I speak with an agent, that reassured must come from a scr
Waiting on refund!!
Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was
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@XfinityEricB Before canceling I’d like to know what the charge of $37 and some change is for? When I called for service and everything was said and done, the person told me that my first bill would be out on Feb. 6th for $51 and never did he mentio
Cancel xfinity Internet service
I have been trying to cancel internet service since the day I received the equipment but no one ever answers the phone, no human actually, it's always a bot automated system and my questions to speak to a person the bot keeps asking me what do I need help with after continuously saying I want to spe
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500 / 500 Mbps plan results in only 500 / 100 Mbps on CODA56 modem
I activated a 500 / 500 Mbps plan this week but I've only achieved 100 Mbps upstream even after several modem reboots. Downstream is fine. The CODA56 shows OFDMA Upstream channel 0 at 36.2 MHz with channel 1 disabled. There are no coax splitters and speed testing is done from hardwired devices or di
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Your Home Network
I have talked with the associate on 1/6 and he confirmed that my trade-in phone is in their system. They just messed up with the tracking. They said my phone was received back in 2025/10 when I sent it out. But now, they can only give me $95 trade-
Not receiving trade-in credit for Xfinity Mobile
I traded in my iPhone 12 for iPhone 17 pro, and shipped my phone with store provided label around 2025/10/10. But I still have not received my trade in credit so far!
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@Brianleonard80 If they were so worried about security, they would allow special characters in the password to access the router config. What a clown show.
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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i have the same issue and have been on the phone for over 2 hours and on the chat and there is nothing that they can do they say that there is a primary account and a manager account on xfinity which i never signed up for a manager account which i do
HBO Max Error
We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W
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Thank you for your response. It sounds as if it may be blamed on the equipment and that I would need to upgrade to get the best speeds, but the question is how the speeds can vary so widely with an increase in the charge, while adding tv to the bundl
Overcharging
Last year the the internet speed checked out as "Blazing Fast" download speed of 893.4 mbps, upload speed of 901.6 mbps. Today, 3-weeks shy of one year, "Blazing Fast" download speed is 246.9 mbps, and upload is 3.8 mbps. Why are we paying more and getting less?
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Help activating Peacock premium
I tried activating my free Peacock premium from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". I have a new Xfinity account number and I am thinking my old Xfinity account which is already closed still linked to my Peacock. Please help with these a
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Customer Service
@ElRicky help please!
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
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The exact same thing has happened to me as well. The issue for me is that the 1.2 gig plan has 250’mpbs upload and the 2Gig plan has 300 mbps. I have spent over three hours on the phone for this issue. I finally just, “can you please put me back too
Not getting full speed - 2 G Plan
Not getting full speed under 2 G Plan - Unlimited which I switched from 1.2G Plan. 1. Speed Test Result -> Download speed 1073 Mbps with upload 65Mbps 2. Plan check from xfinity : It is showing my plan 1.2G Plan but description showing differently Copy and paste > 1.2 Gig Plan Download speeds: up to
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This is far from the experience we want you to have @user_vbinju! We appreciate you for bringing this to our attention! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Suppor
Unwanted service added without consent, lying to customer
I visited the xfinity shop at 2825 El Camino Real #100, Palo Alto, CA 94306 today for an Internet plan, and a male staff member helped me. I mentioned I want the 300mbps plan with promotion ($40/m) while he said I would have to rent a modem for $15 /m. When I got back home, I noticed there was a fee
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Hello, @user_8cd306! I hope you're doing well. I just wanted to check in to let you know we haven't forgotten about you. Our team is still working towards a resolution. Your continued patience is much appreciated. We'll be back in touch soon.
DVR will not delete recordings
About a month ago, suddenly a bunch of DVR recordings we had deleted, repopulated into our active recordings. Now we can't delete them at all. I've tried to delete them off of the cable box, I've restarted the cable box, I've resynched the DVR. I have researched this endlessly, and have done everyth
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Trying to connect Bosma capsule cam and can’t get it to connect can’t get another cam either it’s EasyN ip cam I’ve tried everything I’ve looked at on the web
Johnny919
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7 hours ago
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Ip camera
Setup ip camera WiFi easy n ports password
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