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Xfinity has a monopoly on cable internet in most areas, there is no way out.  

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Reached the edge and shopping for alternatives.

Hello, I am posting this message in order to share my multiple frustrations and to let it be known that I am actively shopping for alternatives for both TV and internet. It is also ultimately my hope that just maybe someone with Xfinity can genuinely try to set things right and talk me out of leavi

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I checked these instructions and in order to do this, it would wipe out all of my settings for all of my apps on Xfinity one box. I have just about every streaming service and it will take much less time to just sign into Apple plus every time I use

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Apple+ TV won't stay signed in on X1 cable box or satellite box

I have had Apple+ TV on my X1 box since in first became available. I signed in at that time (years ago) and never had to sign in again.   Now every time I open Apple+ either on my main box or my satellite box it is asking me to sign in.  I actually called Apple support and the very k

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Hi there!, @user_jq5d4d Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I can most definitely understand how that can happen by mistake. Please be assured you reached the right pe

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Customer service representative ability to reinstate a promotion?

We recently added two lines to our mobile account on the buy one get one unlimited plan free deal. Well, one month in and my youthful son exchanged the unlimited plan to his ineligible phone line so he could have unlimited data.  Yes, it's my fault for him having access to my phone with the ap

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@user_ble8h3​ ohhh, my aunt is paying Xfinity/Comcast hundreds a month too for internet and tv and all kinds of other things she doesn't need. Comcast/Xfinity are [Edit: Inflammatory]. I have to continually fight to keep my bill affordable. Xfinity/C

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I'm done after 40 yrs

Went up to Xfinity store today to cancel home phone and security after price hikes, after spending an hour trying to cancel on app, chat from home. Kept TV/Internet. Tonight our internet is cancelled. Got on chat again and it's trying to sell me internet 🤦🏼‍♂️ Done with the buggy app ,chat, phone,

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Customer service representative ability to reinstate a promotion?

We recently added two lines to our mobile account on the buy one get one unlimited plan free deal. Well, one month in and my youthful son exchanged the unlimited plan to his ineligible phone line so he could have unlimited data.  Yes, it's my fault for him having access to my phone with the ap

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I am still waiting for Xfinity ....

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8 hours ago

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Phone stolen during shipping, xfinity refuses to resolve the issue

Dear Xfinity MobileI am writing to address an ongoing issue with my Xfinity Mobile account that remains unresolved despite numerous attempts to seek resolution. Every time I contact Xfinity Mobile, I receive a different response, which has led to significant frustration and inconvenience.Currently,

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user_ov8gev - This is not the feeling we want for anyone. If you sign up for Paramount+ through your Xfinity X1 or Xfinity Flex TV Box, you’ll be billed by Xfinity and you can manage your Paramount+ subscription plan through your TV Box. This include

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Canceling Paramount+

I was charged last year for an annual subscription for Paramount + through Xfinity but was never able to access or use Paramount+ and speaking with XFinity customer service did not help. I was charged again last month on my Xfinity bill for another year subscription and cannot figure out how to ge

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I didn’t see a reply on this to see if it was resolved or not. I’m having the exact same problem. The assistant says paramount is a third party and I have to go through them. I have no account with paramount because I went through xfinity. Very frust

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Canceling Paramount+

I was charged last year for an annual subscription for Paramount + through Xfinity but was never able to access or use Paramount+ and speaking with XFinity customer service did not help. I was charged again last month on my Xfinity bill for another year subscription and cannot figure out how to ge

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unlimited data

I do not have the option to upgrade to an unlimited data plan online, please help me get this upgrade.

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@user_o8m2ni To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup   Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary I

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8 hours ago

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I just want to talk to a Human!!!

My account keeps telling me I cant make any changes and to contact the owner of the account, I am the owner of the account. No matter how many prompts I follow on the phone I can not reach a live agent or get any actual help for my problems. How to I talk to an actual agent that can help me??

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@xtreme3881​ You may end up discussing this with other Official Employees in the direct message besides just @XfinityBrianH .  They are all there to try and help you.  Continue following the conversation in the direct message.

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8 hours ago

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New Service (Returning customer)

I'm trying to set up a new service at a home I purchased on 5/28/24. Now that Xfinity is in my area, I would like to use your service again. As someone who still maintains my @comcast.net domain email every day, I want to make sure this new service is tied to this account and NOT a new one. When I

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I dearly apologize @rick6612. Currently, port 25 is blocked for all residential customers. While there may have been a process to enable access for some customers in the past, there is not a way to provide access to it at this time.

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How to unblock port 25 for Microsoft 365 email

I saw another post that said @XfinityCSAEmail could help with unblocking port 25 for me. I am using Microsoft 365 Exchange email.  After enabling 2 Factor Authentication on my Microsoft account, I have found that some 3rd party applications can no longer send emails.  I followed Microsoft

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remote modem reset

I cannot find the modem reset button at xfinity.com anymore. Can I still send my modem a reset command when I'm away from home?

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I'm happy to help, user_acea3d. Please send a direct chat message with your full name and complete service address to “Xfinity Support”; I'd be happy to assist in this matter. To do so, click on the chat icon located at the top right of this forum's

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Service still down and inadequate compensation

Service has been down since storm last Thursday in Houston area. Going on now 9 days no service out of a month with 30 days. Hence service has been out 30% of the month was only offered a $30 credit when monthly bill last bill was $280. Outage map showed 500 people without service last night. Inform

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