Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (425.1K)
Thanks for stopping by to post on our community forums, user_79kgn4. I'm sorry to hear that you've been having so many issues with the billing on your account. Our team would be more than happy to look over the account to see how we can help! Please
Worst ever
I am now on hour 6+ on the phone with Xfinity customer service. This company's customer service is a joke. We have been double billed for three years, our service has been cut off repeatedly, and we are still showing that we owe money. Every person with whom we speak sends us to a different person,
Question
I have spent hours (about 2 hours each time) on the phone with Xfinity C/S because they force me to reset my password way too often IMO. There is always a glitch, and I need their assistance. They try to blame Apple but it’s really an Xfinity issue.
Emails on iPhone are not working
I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai
Question
how can I get an extension for service discount of $15 on equipment and services that ends Feb 28, 2026 and extension for contract discount of $29.00 and 3 product discount of $40.00 that also ends Feb 28, 2026.
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
Question
Has any progress been made on figuring out how I can sign up for the discount?
unable to change payment method
I received an email offering a $10 discount to pay via my bank account instead of my credit card. After entering my bank info and clicking the Continue button, I get a spinning circle on the Continue button and never get a response. Please advise me on how to make this update.
Question
user_nku9c0, hello there and thanks for reaching out. I understand needing to change your network settings and your frustrations. You would modify that through the WiFi icon at the bottom then to click on WiFi details. It shouldn't be looping. Have y
Need help changing my wifi password
I need help changing my wifi password I have gone threw all the trouble shooting steps. I have tried using the app and my app does not have the wifi tab and when I search wifi details on the app I am met with a infinite loading screen I tried going threw admin access online and it basically barred m
Question
Hello @LegendaryUser, We do not want you to have a bad experience, and I am glad that you did get your plan costs reduced. Please let us know if you need any additional assistance with your account.
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
Question
@user_j8gtng I am glad to hear that you have found it on Acorn now! I hope you have a great week!
Acorn TV on demand
Why isn't Madame Blanc Mysteries Christmas Special Part 2 available on Acorn TV app or On Demand?
Question
Hello @user_32fqfd, thank you for taking the time to reach out on our Community Forum. I can certainly help you check over the account. Please send us a direct message with your full name and address so that we can assist you further. To send a
Bill
I was told twice that my bill and services would still be on and not suspended until the 25th of this month. They shut it off anyway this morning. I can't get ahold of anyone by phone; they'll just automatically turn it off, and an excuse about volume will appear when trying to talk to an agent in c
Question
I had the same question and we kept checking on the Acorn app on our TV. When we checked on the evening of 2026-01-10 around 8 pm PST we found that it now showed a Series 5 and that had the two episodes of the The Madame Blanc Mysteries Christmas 20
Acorn TV on demand
Why isn't Madame Blanc Mysteries Christmas Special Part 2 available on Acorn TV app or On Demand?
Question
user_3si111, hello there and thanks for reaching out. I am having a hard time understanding your concern, but I am assuming you're just having device connectivity issues. I also see that it has been 2 days since you've posted this submission. Apologi
Mobile technical support
Switched to your service yesterday. Some dialed numbers failed. Some go through. Also have 3 dogs instead of cell bars. Need help AND I CANT CALL YOU. Messaged support on X. Asked my name and it’s been 40 minutes and they haven’t responded since. Help!
Question
All I can say is that we checked on the Acorn app on our TV the evening of 2026-01-10 around 8 pm PST and we found that it now showed a Series 5 and that had the two episodes of the The Madame Blanc Mysteries Christmas 2025 special. As far as I am co
Acorn TV on demand
Why isn't Madame Blanc Mysteries Christmas Special Part 2 available on Acorn TV app or On Demand?
Question
That image was not personal information. It was speedtest information showing 886.12 Mbps download and 0.46 Mbps upload. Looking forward to seeing what the tech finds today. This intermittent issue has been horrible.
Highly Intermittent Uploads
For the last around 5 months, I've been dealing with wildly varying upload speeds. At times, down as low as 0.15 Mbps. I've had a tech out, the line signals are good to my modem. The speeds can be good, but at times the uplink (wired connection) drops to the dirt, stopping applications such as games
Question
How do I report property damage from Comcast installers in my area.
Comcast is currently installing optic lines and got their truck stuck in my yard last night. Ultimately destroying my front yard
Question
•
Customer Service
I need help with my admin. The website is secure so I can't login and by that it's restricted my Internet access. What should I do
Changing router admin password
I've just installed my new XB8 router. I cannot gain admin access to it. The article at https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi instructions are to access 10.0.0.1, use the password 'admin', and the default password on the base of the router. When I do the ro
Question
hitron coda56 ofdma upstream overview disabled
Title. My plan is 1100 down and 35 up, but tests say ~600 down and 4 up (yesterday
Question
•
Your Home Network
I supposedlygot upgraded Wi-Fi with a bundled plan but service is worse than ever. I was connected , got up for something to eat and when I got back I was disconnected. I tried and tried but all I got was a message saying that I could not be coming a
I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.
I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d
Question
@XfinityNatalie yes I have tried but either I'm being told there is no account in my name or I can't get through at all! I'm very frustrated with what to do next! Any help you can give will be greatly appreciated.
Not happy at all
Credence put a collection on my credit report! I immediately called them to see what was this about and they told me that I have a xfinity mobile account! I NEVER HAD A MOBILE ACCOUNT WITH XFINITY!! I've called xfinity multiple times and they don't see anything. This last representative told me to i
Question
sound issues with streaming amazon prime
Several times yesterday while watching the NFL playoff game on Amazon Prime, the sound dropped out. I had to exit out and bring the app back up. Annoying to say the least. What is causing this?
Question
•
Xfinity Stream Website
Hey there, user_0240i2! Please let us know if you still need further assistance with this matter. If you can, please confirm with us if you are still not seeing the option of enabling the filter as @Again asked.
Mail filters missing from email
Unable to add new filter to email. category missing from list
Question
They recently updated the gateway's firmware. You have to turn on admin access in the app now; Open the Xfinity App. (You'll need a working connection for this step). Go to the WiFi tab. Select View WiFi equipment and open Advanced Settings. Select
EG
commented
6 hours ago
to the conversation:
0
0
Changing router admin password
I've just installed my new XB8 router. I cannot gain admin access to it. The article at https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi instructions are to access 10.0.0.1, use the password 'admin', and the default password on the base of the router. When I do the ro
Question