Xfinity Community Forum

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I am having the same problem. Tried all of the codes, new batteries, new remotes, new box.

user_m38cej

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12 hours ago

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U

Xfinity Remote Won't Control Toshiba TV Volume, On/Off

Hello. I recently purchased a new Toshiba Fire TV (Model: 50C350NU). I have tried to pair this new TV with my Xfinity voice remote so that I can control all of the TV's functions through the Xfinity remote,, but it will not pair for volume control or on/off. I have input all the codes as suggested b

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Hello @user_a2499f We'd be happy to check out the recent change in your bill and any promotions available. Please send me a direct message with your full name and the service address. To send a "Direct Message" to Xfinity Support: Click "Sign In

XfinityMatthew

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13 hours ago

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U

bill increase

I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?

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Billing Increase

I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?

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Billing

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bill increase

I just received a billing statement that is higher than what I had been paying. Can you please review my account to see what I can do to return to the previous rate?

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Your Home Network

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Hello, I hope you're having a great day. I'm reaching out to see if you are still having your internet drop issues at this time?

XfinityDuron

commented

13 hours ago

to the conversation:

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Lost MDD Timeout

For the past three weeks, my household has been experiencing intermittent internet drops. At first I thought it was due to the maintenance Comcast said they were doing around 12/29 in my area, but the drops persisted after the maintenance was complete. I called Comcast and set up an appointment for

Question

You are most welcome, @tbill1 are there any other service or account concerns I can assist you with today?-Richard

XfinityRichard

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13 hours ago

to the conversation:

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Pinned post?

I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h

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Thank you for your response!

tbill1

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13 hours ago

to the conversation:

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Pinned post?

I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h

Question

Greetings, tbill1! We appreciate you posting on our XFINITY Community forum regarding our Yahoo email migration. That is correct. It is not mandatory, however for any users who do agree to the terms then there only access will be through Yahoo mail a

XfinityNatalie

commented

13 hours ago

to the conversation:

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Pinned post?

I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h

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Thank you for reaching out to our team. @Again is correct. We would not have access to any password information. That link is the best option to change that password.

XfinityJohnG

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13 hours ago

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IMAP password

How to find IMAP password for Comcast

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How can I talk to a live person about my bill

Is there actually any way a customer can speak to an actual, live human at Xfinity? I need to change my service but there seems to be no way to do this!

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Non-X1 Service

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user_a3ed9b thank you for using the Xfinity Community Forums page to reach out today. I know how important working cellular service is, especially with so many moving parts in terms of your next living location and getting the previous home sold. Let

XfinityMarcus

commented

13 hours ago

to the conversation:

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Worst Company, Customer Service Avenues of Support, and Communication

I recently moved out of the home I shared with my mom. Xfinity services were in my name. I needed services at my new place so I called and asked if I needed a new account or if they could just add the new address. They said they could add the new address. My mom has officially also moved out of the

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Worst Company, Customer Service Avenues of Support, and Communication

I recently moved out of the home I shared with my mom. Xfinity services were in my name. I needed services at my new place so I called and asked if I needed a new account or if they could just add the new address. They said they could add the new address. My mom has officially also moved out of the

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Customer Service

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Trade in lost in transit

I have been unable to resolve this concern for three months. I shipped my trade in device in November and the package appears to be lost in transit. Xfinity told me that i would receive the promotional credits but have not given them yet because they haven't received the device. There has to be a pr

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Devices

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Spam email auto deleted

My spam auto deleted an email that I need to recover. It’s not in deleted or trash inbox

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Email

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Pinned post?

I noticed that the "It's official, we don't have to upgrade" post from Jan 16 was taken down. This was written because of a response by Xfinity Seth (also on the 16th) and others who said we don't have to upgrade and we won't lose our Comcast address. Then there is this from the Xfinity FAQ : Do I h

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Email

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Hello, z34jcm. I hope you're doing well. I'm just checking in as promised. How did the visit go?

XfinityDilary

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14 hours ago

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I have 2 TV boxes in my house. I cannot get any cable content on either one. I do get ERROR 03062

I spent nearly an hour on the phone with a support person (around 8:30 PM on 1/13/26). They could not resolve my problem. They insisted on sending field service tech to my house, then they cancelled the appointment. I still have no access to TV channels. Xfinity app is useless--won't let me define m

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@user_isimta, I am glad that we could assist you with changing your plan today. I do hope that you have a great week ahead. Please feel free to make another post if you need any additional assistance in the future! 😀

XfinityAbby

commented

14 hours ago

to the conversation:

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Internet

Direct message how…hmmmmmmm

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Tested with cat6 cables, ports are still flashing orange still topping at 80Mb/s. Not sure what else I could try myself for troubleshooting

Makivilin

commented

14 hours ago

to the conversation:

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M

Wired Network Speeds

Have been experiencing network speed issues for roughly the last 3 weeks on Wired connections. The household has roughly, on average, 8 to 11 devices connected to WiFi at a time with generally only 3 devices on wired connection. Ports on the XB8-T are constantly flashing orange and from ethernet con

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I am currently going through this aftre not being able to send emails in my Pro16. Now I have inbox but no other folders

jlgjr

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14 hours ago

to the conversation:

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U

My Comcast email account won't load onto my iPhone 16 this week again

This happened to me like 5 months ago but then I got the account to load. I wasn't able to send email from it but I could receive email onto my phone. Last week, I stopped being able to receive or send Comcast email onto my phone (I get both my Comcast and Gmail on my computer and always have). I de

Question

Hey @user_nvfn0o, Thank you for visiting our official Xfinity Forums Community support page. If you just recently enrolled in an Xfinity service plan, all the information would have been provided within the customer approval process. A confirmation e

XfinityDemitrius

commented

14 hours ago

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New account

What is my plan cost and speed

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