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Hey there, @user_e6dfc2! Thank you for coming to the community with your questions and concerns. Did our Problem Solver's link to Another Forum Post On This Topic end up helping?

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VPN - How can I block VPN usage on Xfinity gateway? Rep told me to upgrade to Xfi Connect and the options would be in my gateway settings

VPN - How can I block VPN usage on Xfinity gateway? Rep told me to upgrade to Xfi Connect and the options would be in my gateway settings - the settings are the same prior to getting XFi connect.  Infact the option for high security specifically excludes the ability to block VPN.  Any hel

Question

Xfinity Stream App on Google Chromecast Device - Does it Work?

I have sideloaded the Xfinity Stream App '.apk' file (version 7.1.0.026) onto my chromecast dongle. I loaded the app and it does not show in the 'App" list.  I see the Xfinity Steam App when I go to 'Settings - All apps".  I have set the permissions to "Allow".  I can Open the Xfinit

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 • Xfinity Stream App

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@user_866ab6​ Boy, oh boy... Giant monopoly Xfinity is... don't count on them helping with this problem, The lines on my pole in fron of my house have been upgraded with a new power booster for this area. All as I can say is, the technology for thes

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Unstable internet connection

Months of unstable connection and not getting anywhere with local xfinity. Have upgraded coax all around the house. Techs have checked power levels on every pole on my street. Upgraded modem and made sure drivers are up to date. Have tested multiple pcs and devices. I seem to be losing packets at an

Question

@user_04ab52​ correct

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Paramount plus app not working with an X1 box

Hi there, tons of people including myself have issues with the Paramount Plus app streaming on Xfinity. Yes the actual streaming app, not the channel. We have a compatible box, but there is no way to upgrade the paramount+ app, and no way to delete it and re-download. Like everyone, it buffers too l

Question

@m3driver. Have you already tried clearing phone cache(volume up and power when booting)? Last resort is a factory reset and I know that is a pain. Our mobile team at 1 (888) 936-4968 can look into putting in a ticket after troubleshooting. The

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WiFi Calls Drop Immediately Upon Connection

I'm having a problem with my Xfinity Samsung S-22. If I place a call or receive a call on WiFi, it disconnects within about a second or less as soon as it rings once. If I turn off WiFi on the phone, I can make and receive calls okay. If I reboot the phone, it works okay for a while but the problem

Question

Hey there, I can definitely check on the status for you! Please send a DM to XFINITY SUPPORT with your name and address.

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when will my internet be restored? The outage map shows a problem but no timeline.

Your message says I don't have a problem, but your outage map says there is a problem. Confusing!  What is the timeline for resolving my area's outage?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

 commented 

7 hours ago

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when will my internet be restored? The outage map shows a problem but no timeline.

Your message says I don't have a problem, but your outage map says there is a problem. Confusing!  What is the timeline for resolving my area's outage?

Question

Payment

Payment keeps saying declined

Question

 • Billing

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when will my internet be restored? The outage map shows a problem but no timeline.

Your message says I don't have a problem, but your outage map says there is a problem. Confusing!  What is the timeline for resolving my area's outage?

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 • Customer Service

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@user_21e1a5 O/k so the NAS version supports up to 927 Mbps, and the V2 version supports up to 950. https://www.xfinity.com/support/devices#details  You are good to go with what you have.

 commented 

7 hours ago

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Comcast says I need a new modem

I recently received a message from Comcast saying that they had upgraded my download speeds to 800Mbps, but in order to get them I needed to upgrade my modem. My modem is DOCSIS 3.1 and listed for download speeds up to 1Gbps. Why do I need to buy another one to get the 800Mbps speed?

Question

Pinned

Catch the Big Game in 4K

This year the Big Game is being broadcast in 4k, so you can watch it in 4K through Xfinity! Simply say “4K” into your Xfinity Voice Remote to get started. The pre-game show in 4K begins at 2:00 p.m. ET on FOX.For information about 4K programming on Xfinity, including 4K-compatible equipm

Question

 • Channels and Programming

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Hi, @user_45b947! I know your most recent post was two days ago, but did you find any resolution with this issue?

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No internet on coax cable

I wanted to move my cable modem router to the living room where there is a coax cable but I connected it and there is no internet on that line do I need technician to fix that or can that be done remotely?

Question

Hello @user_c313f0 Thank you for reaching out to us on our forums for help and for bringing your services to Xfinity mobile. We are limited on assisting with mobile accounts, however if the account was set up for a promotion we can help with having t

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Agents promised $300 prepaid visa for each line, and now the offer is not honored.

In December I was promised to get $300 prepaid visa for switching from TMobile to xfinity mobile, this was promised and confirmed by multiple agents. I did bring 3 lines over and was told again that I will receive $900 in total. When trying to confirm again, I was told that this is not true and that

Question

Hello and Happy Friday!We 100% appreciate you bringing this to our attention! Your security is of utmost importance to us and we can certainly understand the concern with providing your SSN! To see how many lines on Xfinity Mobile you may qualify for

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security

Hello, I have a quick question. While speaking with a CSR about plans and changes to my account, she asked me to key in my social security #.   I find this troubling. I asked her why she needed that, as I dont think I ever registered it with Xfinity, as long as Ive had this account. 

Question

Just for clarification, it's only the Paramount+ app that doesn't work. No issues with Netflix or any normal cable subscribed channel.

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Paramount plus app not working with an X1 box

Hi there, tons of people including myself have issues with the Paramount Plus app streaming on Xfinity. Yes the actual streaming app, not the channel. We have a compatible box, but there is no way to upgrade the paramount+ app, and no way to delete it and re-download. Like everyone, it buffers too l

Question

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