Xfinity Community Forum

lmack thank you for using the Xfinity Community Forums page to reach out, I will say that having customers send over a direct message is for a variety of reasons. When we need to take a closer look into an issue that might require obtaining customer

XfinityMarcus

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3 hours ago

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DVR I click forward but it will jump to the beginning of the recording?!

DVR: I click forward but it will jump to the beginning of the recording?! There has been a dozen threads about this issue over years and instead of fixing the problem which continues to frustrate customers we receive the same old “have you tried…” time after time. Then they closed the thread instead

Question

@user_sp91gq If you can take a picture of the statement, please send it to us in our direct message. I can get it added to the tickets from there.

XfinityPaula

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3 hours ago

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Mobile Time To Switch?

I recently switched from Verizon Wireless to Xfinity Mobile. The Xfinity salesman said that I would be reimbursed $200 for each devise that I brought with me. This was what ultimately convinced me to switch as I had a balance with Verizon for the cost of two devices. The salesman said nothing about

Question

Hello user_49xi2n! Thanks for sharing the log in trouble with us. I'm sorry that you are having trouble with accessing your account, but you are in the right place for help here on our Xfinity Forums! I have had similar issues like this with some we

XfinityPaula

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3 hours ago

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Login not working for Xfinity— can’t pay bill!

Hello, the login screen is not working when I try to log in. I type in my login and password correctly, then get a certification code to my phone and type that in but then it endlessly loads. After some time it gives an error message. Please help my internet bill is due today and I can’t login to pa

Question

user_7fkng0 Just to clarify, sending us a DM to Xfinity Support via Xfinity Forums direct messaging routes you to our amazing Digital and Social media team. It sounds like you may have been using the Xfinity Assistant since I don't see any history of

XfinityBillie

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3 hours ago

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Customer Service Puposefully Disconnecting to Avoid Assistance

I have been trying to resolve an issue with being billed for a service that was not provided each time.I've called in the matter has not been resolved.And when being transferred to a supervisor they dropped the call.I have tried to call many times over this past week.And the same thing happens, it f

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Outage in Bellevue WA with no status updates from Xfinity

I work from home and my internet has been down since Sat night. It's now Monday night. When is our service expected to return and why is there no meaningful status update?

Question

user_aeaj7f, We are happy to hear that you were able to get a fix after contacting Peacock. While we have you, would you like us to explore some options to see if we have you on the best plan for your household needs?

XfinityGabriel

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3 hours ago

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Connecting to Peacock through subscription

Having same problems as everyone else here… did anyone get their issue resolved? trying to access peacock. Acct was linked to my Xfinity earlier through Comcast.net email which is no longer accessible. Peacock no longer recognizes either email for Xfinity or reset password. Have spent countless hour

Question

@user_6r1krj @XfinityMarshante Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these p

EG

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3 hours ago

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2 days ago I've changed the Internet plan from 400Mbit to 1Gbit but according speedtest download speed did not change at all

I'm connected to Netgear CAX80 (up to 2.36Gbit rated) using Ethernet (Cat 5E) cable directly from my PC (2.5Gbit network adapter). Was expecting at least SOME improvement but nah. It appears Comcast did not recognize change of the plan.

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Concerned with misleading sales practices/incentives and lack of accountability and service

I expanded my relationship with Xfinity and added mobile service for my family. My decision was based on receiving $500 for switching to Xfinity, which helped offset the $700+ payoff amount needed to leave AT&T. I did all this work in the Xfinity store with the representatives, including helping me

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Customer Service

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billing

you overcharged me for internet

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Customer Service

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user_kgttxm Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityBrianH

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3 hours ago

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Cancel account

I need to cancel my account ASAP

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NO, I am not trying to access on demand. I am using my iphone, and am trying to watch a "live" program, which I do almost daily. But now, when I click on the particular show, The Young & the Restless, I get the fatal error message ...... t

user_grclkt

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3 hours ago

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iphone

i'm trying to watch a program on CBS, and when I click on the CBS icon,, I get a fatal error that says, you've reached the maximum # of streams allowed with your subscription. To view this video, close the other videos you're watching and try again. I am NOT watching anything else when I try to do t

Question

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding our higher upload speeds. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete servi

XfinityRoberto

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3 hours ago

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D

Mid-split upgrade in my area yet?

I've been hearing about the mid-split upgrade for years now. Being able to upload at more than 40mb/s (at best currently) would be a huge benefit to working at home or even just hosting games with friends. Is there any update to my area on getting this (Elizabethtown, KY area). Thank you.

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Bury Cable

Xfinity installed new cable several months ago for our renovated home and the cable is still not buried. How do we get Xfinity to finish the job?

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U

Hi thanks, sorry, clearly I don't know what I'm supposed to be doing and where to be posting. Thanks for clarification.

user_jtax1a

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3 hours ago

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safety hazard

Hi, we would like to report a safety hazard - there is a xfinity concrete box that is indented/broken. The city has flagged it as a safety hazard and "needs to be addressed." We have reached out but have not been able to get someone to take care of it. Can someone please help?

Question

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getting same errors on all devices and browsers An error occurred while processing your request. Reference #97.1055c817.1761761051.56b5752 https://errors.edgesuite.net/97.1055c817.1761761051.56b5752

user_tebx4a

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3 hours ago

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access denied when trying to load Xfinity website on computer

tried to login to my account on my desktop but the Xfinity website just keeps loading as: Access Denied You don't have permission to access "http://www.xfinity.com/" on this server. Reference #18.9e5bca17.1754702313.69504a2b https://errors.edgesuite.net/18.9e5bca17.1754702313.69504a2b please help

Question

Hello, @user_jtax1a! We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the

XfinityFrank

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3 hours ago

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safety hazard

Hi, we would like to report a safety hazard - there is a xfinity concrete box that is indented/broken. The city has flagged it as a safety hazard and "needs to be addressed." We have reached out but have not been able to get someone to take care of it. Can someone please help?

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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3 hours ago

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Cancel account

I need to cancel my account ASAP

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Thanks, I’ve sent them a message. I also asked to speak to a manager yesterday and was told I’d receive a call back within 24 hours. That did not happen and when I called again the agent I spoke to was rude to me on the phone. So I would very much ap

user_ytsjla

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3 hours ago

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Xfinity agent changed my plan without consent

Xfinity agent changed my plan without my permission. I am now being told my old plan no longer exists as it was a promotion. Please send help the customer support line has been absolutely useless.

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@user_sp91gq Hi Yes I will glady send a copy to you. THANK YOU! what is the address?

user_sp91gq

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3 hours ago

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Mobile Time To Switch?

I recently switched from Verizon Wireless to Xfinity Mobile. The Xfinity salesman said that I would be reimbursed $200 for each devise that I brought with me. This was what ultimately convinced me to switch as I had a balance with Verizon for the cost of two devices. The salesman said nothing about

Question

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Login not working for Xfinity— can’t pay bill!

Hello, the login screen is not working when I try to log in. I type in my login and password correctly, then get a certification code to my phone and type that in but then it endlessly loads. After some time it gives an error message. Please help my internet bill is due today and I can’t login to pa

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Customer Service

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