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Charged for Mobile Service I Do Not Have
I have been charged for mobile service since DECEMBER 2024 for which I do not have. I was sent a phone, watch and iPad for which I do not use. I attempted to get the phone switched from Verizon to Xfinity but for five days I could not find anyone who could understand me, or I could understand them.
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Customer Service
@user_dc2zzn Thanks for reaching out to us, if you're using an Xfinity modem the best way to run the speed test to get the most accurate reading is to run that through our awesome Xfinity app, From the overview screen go to Wi-Fi, test whole home ne
Download speed only half rated plan speed
I am only seeing about 800mb download speed with new modem. Plan is 2GB download. Old modem gave 1.1 to 1.2GB download speed. Why is new model so much slower?
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Hi user_6xc4gp! Thanks for visiting our Xfinity Forum about your NOW service. We appreciate you choosing NOW Internet service, and I'm sorry to hear you have been unable to get the correct modem. Let us see how we can get you more support with this.
xfinity support
Hello, I’m an Xfinity NOW customer and until recently have been pleased with the service. I moved from Seattle to Philadelphia Dec 18 and hoped to move Xfinity NOW with me. However, my attempt to continue using Xfinity NOW in Philadelphia has been frustrated at several turns. First, Xfinity sent me
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Relocate modem to another room
Hi, I would like to relocate my modem to a different room in the house
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Customer Service
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Street connection not finished in 5 months while I'm paying
Hi Want to seek for help on what I can do. I've got a new house here so the cable was not connected from the street to my house. The comcast agent said that I need to start subscription first, so I did. It was July where I started to pay, however, it gets 3 months for them to do the underground work
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@XfinityAlex As quietly as this problem began (can't view attachments), it ended. I noticed it about a week-and-a-half ago: I was ready to click "print as a PDF," and the attachment opened! I've had no problems since. It was a frustrating 5 months f
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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@XfinityJustinC Check your link. Gives me a 404 error. @user_sro21 https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
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I am sorry you lost access to your email. Is it just throught a 3rd party app or on the website as well @user_hj5kdl
loss of email service
When the technician set up my email service with Comcast, I was assured that I could continue to use my att.net email address. That has worked for a few years now, but apparently the switch to Yahoo has cut me off from all email. The info you have on how to update my email (Apple Mail) doesn't match
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Street connection not finished in 5 months while I'm paying
Hi Want to seek for help on what I can do. I've got a new house here so the cable was not connected from the street to my house. The comcast agent said that I need to start subscription first, so I did. It was July where I started to pay, however, it gets 3 months for them to do the underground work
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Customer Service
That is exactly what I've been experiencing for months.
loss of email service
When the technician set up my email service with Comcast, I was assured that I could continue to use my att.net email address. That has worked for a few years now, but apparently the switch to Yahoo has cut me off from all email. The info you have on how to update my email (Apple Mail) doesn't match
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Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! - Click "Sign In" if necessa
Charged for Mobile Service I Do Not Have
I have been charged for mobile service since DECEMBER 2024 for which I do not have. I was sent a phone, watch and iPad for which I do not use. I attempted to get the phone switched from Verizon to Xfinity but for five days I could not find anyone who could understand me, or I could understand them.
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@user_sro21 have you happened to check your signal levels to see if your upstream and downstream signals are within specifications? Here is a helpful link that has steps on how to check signal levels and where they should be running within specificat
>60% packet loss on hop 9
While I am streaming and especially playing games I start noticing the packet loss. I did multiple traceroutes and on hop 9 it loses over 60% of the packets (c-50-170-111-230.unallocated.comcastbusiness) right after it reaches Cloudflare. This is an ongoing issue and it seems like many users have en
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@dwalt350 Thanks for reaching out to us, I recommend clearing caches and cookies and if your account is eligible all you have to do is click on this link https://www.xfinity.com/seasonal to enroll
Can't access seasonal convenience online
On the Xfinity website, when you click on enroll (in seasonal convenience), it won't send you there. Second day trying...
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@Lkpolo To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" fr
Need service on my road
Since thanksgiving we’ve had interruptions in internet service and tv service. Now it’s significantly worse. We have slowness no sound at times freezing video. We’ve rebooted our router several times. We’ve restarted the x1 box and refreshed the box. The usual [Edited: "Profanity"] is an appointment
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P.S. I tried to get return labels on several different occasions with not luck.
Charged for Mobile Service I Do Not Have
I have been charged for mobile service since DECEMBER 2024 for which I do not have. I was sent a phone, watch and iPad for which I do not use. I attempted to get the phone switched from Verizon to Xfinity but for five days I could not find anyone who could understand me, or I could understand them.
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The concern is not "Home Networking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Can't access seasonal convenience online
On the Xfinity website, when you click on enroll (in seasonal convenience), it won't send you there. Second day trying...
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A technician finally came and told us that he can't connect the cable from the telephone pole to our house, and that a bucket truck is needed... No word on when or if one will ever come, this is starting to become a big joke lol
user_8y4e6e
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Xfinity available in our area first time ever, have no showed us twice already for our install appointments...
Our area of the city has only had AT&T internet available for the past 20+ years, so we were excited to see Xfinity come in. We set up an appointment for Xfinity to come and install. Two hour appointment window comes and goes and we receive a message saying "Sorry we missed you". Haha! We (along wit
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