Xfinity Community Forum

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I can't sign in to my email account using Firefox on a Mac desktop. The sign-in link on the home page seems to be on an endless loop. When I try to sign in from my old bookmarked link, I am continually directed to this page: https://www.xfinity.com/s

user_t2ophj

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3 hours ago

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sign in to Comcast.net email

Can't sign in to Comcast.net email

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M

How do I get a receipt??

I have spent hours on a very simple request: I need an ITEMIZED RECEIPT for a final iPhone 14 payment I made on December 6 with the remaining balance before payment, how many payments made before this, phone number associated with the phone, date, etc. I have called and chatted with support numerous

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Customer Service

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Ultimate Channel Lineup

I can't find a list of the Channels in the Ultimate package, only the Premium? They seem very similar? But Premium is a bit less expensive? This page only goes up to "Premium" Xfinity® Channel Lineup and TV Guide by Comcast

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Channels and Programming

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Hello user_je9qyl thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! This certainly sounds like frustrating experience, and we are here to help. Please send a direct message by clicking the cha

XfinityAlfonso

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3 hours ago

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U

Customer Loyalty/Retention Dept.

How do I get in contact with the retention dept or make arrangments to cancel my account? Today after hours in chat with agents trying to get the best deal possible on my existing account. For whatever reason their chat was glitching and kept disconnecting and reconnecting to a new agent. I ended up

Question

While using an email program like Outlook is great for accessing your Xfinity email, we do still recommend logging into our main Xfinity Email site every 90 days to keep this service active. Our Comcast Customer Security Assurance Team are experts in

XfinityAlfonso

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4 hours ago

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U

email login

I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.

Question

U

Ok @EG and @XfinityFrank , I thought I was looking a 3db attenuator because of a hard-to-read engraving with "3" on it — but I was wrong. Actually, I now realize it is instead just a an integrated integrated MoCA PoE filter/ground block. So, it

user_1yjv6m

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4 hours ago

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U

Fix and Insight Requested: Unreliable internet connectivity for weeks (detailed metrics and equipment)

We upgraded our Xfinity tv/internet plan about one month ago and have been experiencing almost hourly erratic internet connection (all sites and services will render slowly or not at all for a few minutes) since, both on wireless devices and devices connected directly to the XB7-T by ethernet (we do

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How do I contact the chief customer service executive I have been going in circles with this for long enough we are diamond members of Comcast and about to leave all services

user_f24vuw

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4 hours ago

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U

Manual cancellation of a charge

This will be my 6th attempt to have a charge removed from my current mobile bill

Question

user_bx9fqp thank you for using the Xfinity Community Forums page to reach out regarding your missing purchase. I would be happy to assist you with this and check what occurred on my end if you'd like.

XfinityMarcus

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4 hours ago

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U

FNAF 2

I purchased FNAF 2 and it will o lyrics play in spanish

Question

I have spent over 1.5 hours phone time with 3 Comcast “advisors” & I’ve received 8 emails from them for my seasonal hold setup. All have the wrong starting date. How do I get the correct date? I can’t open their online Seasonal Convenience websit

mikecpa

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4 hours ago

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U

Seasonal hold service

Put service on seasonal hold from ASAP until April 25, 2026

Question

It's not compatible with their Next Gen / mid split speeds. See this list; https://www.xfinity.com/support/internet/customerowned . Scroll down to "See all Modems". Then scroll down to "Compatible Modems For Enhanced Speeds". Their XB6, XB7, and XB

EG

commented

4 hours ago

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Next Gen Speeds

Hi there, I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern. Can someone confirm this speed is available in my service area or possible next st

Question

U

I need a return label to return equipment

Please send me a return label

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Customer Service

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U

Hacked home network (confirmed by pro), three routers in a row instantly breached

Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b

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Your Home Network

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U

Please send me a label so I can return the equipment,

user_dsqaci

commented

4 hours ago

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U

Return Label

Please advise. I recently transferred 4 cell phones from a different carrier. I now have my business & personal cell, internet & landline with Comcast. I spend thousands… I did not receive the email with the return label to receive my $800 credit for my IPhone 14 Pro. Now you are refusing to send me

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U

Return equipment I need a label

user_dsqaci

commented

4 hours ago

to the conversation:

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U

Return Label

Please advise. I recently transferred 4 cell phones from a different carrier. I now have my business & personal cell, internet & landline with Comcast. I spend thousands… I did not receive the email with the return label to receive my $800 credit for my IPhone 14 Pro. Now you are refusing to send me

Question

U

Unfortunately, we ended up getting a cable box. But Xfinity took some ownership of the issue because they gave us the box for free for a year. Hopefully they can fix it in 2026.

user_r53yfm

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4 hours ago

to the conversation:

0

U

Samsung TV app not working

Been having an issue the past month or so with the app attempting to reconnect while watching any channel on the Xfinity stream app on Samsung TV. Also an issue fast forwarding through commercials in recorded programs. Fast forwarding would actually jump backwards to the previous commercial block. B

Question

U

Return label

I need a label to return the equipment

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Plan

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I have chatted with 6 different team members (6+hours)and had been told it was resolved only to find out it wasn’t. At least three ECM disputes for the $4600 in roaming charges while I traveled to canada

user_f24vuw

replied

4 hours ago

to the conversation:

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U

Manual cancellation of a charge

This will be my 6th attempt to have a charge removed from my current mobile bill

Question

I was under the impression the S33 was compatible with those download speeds, just not the upload speeds. Is that not correct?

BeeCore

replied

4 hours ago

to the conversation:

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Next Gen Speeds

Hi there, I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern. Can someone confirm this speed is available in my service area or possible next st

Question

U

I usually use them with the mail program so more recently if that counts, the estimates I gave are just for going to the xfinity website itself

user_18nkjv

replied

4 hours ago

to the conversation:

0

U

email login

I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.

Question

U

For this email it has been about 8 months and for the other it has been about 3 months

user_18nkjv

replied

4 hours ago

to the conversation:

0

U

email login

I can't login to my comcast based email anymore. Any attempt reroutes me to the faq about the email migration. I never received any invitation for the migration and now see no way to access my email at all.

Question