Xfinity Community Forum

@user_riglee I’m sorry to hear there's a delay with Outlook sending outgoing emails. Our team is here to help. Have you checked to ensure the scheduled send option is not turned on? Does this only happen with Outlook?

XfinityKei

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8 hours ago

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My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it.

Question

If a recording is cutting off early. Just add 3 minutes to the end when you set up your recording.

user_5b0fd4

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8 hours ago

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Dvr

Old show are being recorded as new because they are on different channels now. They were originally scheduled from the channel but now from a different channel. Also, dvr is cutting off last minute of so of show

Question

Did you end up getting an answer to your question. I just saw an ad on MeTV about Toons being added by Xfinity, but when I tried to tune it in I got a "channel not available" message. A page I found comparing TV packages indicates it should be

jeffsanfrancisc

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9 hours ago

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K

Metv Toons on Xfinity 1736

Hi. I had a question. I can't seem to find the answer on any of the Xfinity websites, so I'm going to ask it here. I just found out that Metv Toons, a channel I've been looking for with old cartoons is part of Xfinity's channel lineup (1736 in my area). However, big surprise, it's only available on

Question

U

I am experiencing drops from the service on a hard wired connection and it is due to your WAN. Specifically you have drops, a flapping interface, or errors on your route at the following devices for me. it is within your network and then your upstrea

user_oxjrct

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9 hours ago

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Unstable Internet (wifi and ethernet)

My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax

Question

I've done this but it doesn't seem as if this will help with my problem. There's no reason that all three of our comcast email account should have been simultaneously "blacklisted"--I'm not sure what that means in these circumstances. Have you

Enosbg

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9 hours ago

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Email access denied

Can't access email--former customer. All requirements met

Question

user_de1xgn Thanks for reaching out via our Xfinity Community Forums. I see that one of our amazing experts "Again" responding with some details about the changes being made. What they sharred is correct and the bests way to move forward. Howev

XfinityChristy

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9 hours ago

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Suspicious emails about the transition to Yahoo email.

I have just become aware of the planned transition to Yahoo. I am now getting emails say that I must login through the emails and make the changes in the next few days. These emails look suspicious, especially since I see no way to make the changes when I login to my account (and since clicking on o

Question

I saw the ad that Xfinity had added MeTV Toons to its lineup on channel 1736, but when I tried to tune that channel (which does have guide data showing Toons programming on my TiVo) I got a black screen with a message saying "Channel not available.

jeffsanfrancisc

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9 hours ago

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MeTV Toons Finally on Xfinity channel 1736

Just in time for Christmas , a gift from Xfinity to us. They are finally offering the National /East Coast feed of MeTv Toons. You may get the channel or get an XRE message (XRE 03137 or XRE 03117) it may take a few days for Xfinity to add it to our packages. Watched for 30 minutes then video would

Question

user_9bnngz Hello, thank you for reaching out via our Xfinity Community Forums. I would be happy to look into why you are still getting billed for your cell service with us. To get started, please send our team a Direct Message with your full name, t

XfinityChristy

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9 hours ago

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help

being billed in error Went to Verizon months ago [Edited: "Personal Information"]

Question

@user_l7i04e thank you for the follow-up that you've run through troubleshooting through the Xfinity App. Have you by chance checked the modem signal levels yourself by going to view your modem’s status page go to http://192.168.100.1 or http:/

XfinityJustinC

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9 hours ago

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Unstable Internet (wifi and ethernet)

My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax

Question

Greetings, @user_uv7x13! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your refund. You have definitely come to the right place for assistance. If y

XfinityJamesC

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9 hours ago

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I have a ticket number

I want to know my refund status

Question

Battery backup for Modem

I am wanting to find out if there is a backup battery for my xFinity Modem. If so, what does it cost? Are there different options for backup batteries or just one?

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Your Home Network

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@user_a70e61 checking the engineer board, this is still being worked on by our engineer experts. But wanted to assure you that I'm continuing to monitor for updates, and will make sure to follow up with you here once there is an update. Thank you for

XfinityJustinC

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9 hours ago

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Deleted recordings persist on DVR list in streaming app

I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t

Question

THANKS!!!! I was wondering if it was safe. Happy Holidays!

mumfordlmh

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9 hours ago

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I changed to bank account auto payment but did not get $10 per month discount.

Hello, I got the following email from Xfinity, clicked the included link and updated my payment method as described, however the discount was not applied. How do I get this corrected? Thanks! "Update your payment method and save $10 per month As a valued Xfinity Internet customer, you’re eligible to

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I have a ticket number

I want to know my refund status

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Customer Service

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I did try a few times but the Xfinity AI just tells me my connection is fine and that there are no outages in my area.

user_l7i04e

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9 hours ago

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Unstable Internet (wifi and ethernet)

My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax

Question

Greetings, @user_ryuogh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this installation fee. You have definitely come to the right place for assistan

XfinityJamesC

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9 hours ago

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$100 installation fee

I have been an Xfinity customer for about 7 years, and for the most part I have always been satisfied with the service. Recently, I moved to a new address, and during the process of transferring the service from one address to another, we found that we could not connect to the internet. After being

Question

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I did try a few it does seem to happen less after a factory reset but it's still happens sadly the Xfinity app only tells me that everything is running fine. I will have to actually get a hold of a agent to ask for details because even using the admi

user_l7i04e

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9 hours ago

to the conversation:

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U

Unstable Internet (wifi and ethernet)

My speeds are great but I keep having issues of wifi dropping throught the day doesn't matter what I'm doing. If it's on ethernet it drops if it's on wifi it drops. Xfinity app says everything is fine but it's not. It's getting so bad to a point that I wanna leave Xfinty. I have tighted up the coax

Question

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

commented

9 hours ago

to the conversation:

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$100 installation fee

I have been an Xfinity customer for about 7 years, and for the most part I have always been satisfied with the service. Recently, I moved to a new address, and during the process of transferring the service from one address to another, we found that we could not connect to the internet. After being

Question

Greetings, @BrotherHawk. I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about our mobile pricing. You have definitely come to the right place for assistance.

XfinityJamesC

commented

9 hours ago

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xfinity Mobile Pricing Plans

I have been looking for your various pricing options for xfinity Mobile. I have clicked on every possible link that has pricing or plans mentioned. None of them actually take me to anything close to showing various pricing options. Would you please provide a link, PDF or anything that shows your now

Question

@user_3kvgr0 This is a great question! I have usernames for my friends and family as well. I have the steps you can take to add them and invite them to your account. https://www.xfinity.com/support/articles/primary-and-secondary-accounts Please let u

XfinityKei

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9 hours ago

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email

I am trying to set up my email on a laptop. When I go to my xfinity account it only will allow one log in user in the email. How do I set up a second. We both use the same xfinity household account and have two separate emails.

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