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I’m hopeful. But, I was watching Newsmax on the bedroom TV for about an 1.5 hrs. and everything was good. Fell asleep and when I woke up several hours later Newsmax had froze. So, I can’t really say it is truly fixed but there may have been an
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Thanks for posting on our community forums for assistance, user_126ljl. I'm sincerely sorry to hear about the damage to your property and the delay in resolution. This is not the experience we would like you to have, and I'd like to help get this res
PROPERTY DAMAGE BY XFINITY
I have an easement from xfinity on the front of my property. About a month and a half ago, contracts showed up unannounced and destroyed my front lawn, left hazardous ground level boxes opened that are still not safely secured and even left cables everywhere after work that I had to personally pick
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Awful Service/Support
Had Xfinity since we moved here a year ago. We have had more outage than I had for 25+ years in my previous house. Unfortunately, they were about the only option. Support is non-existent, all recordings and bots. Since I work remote, this is PAINFUL! If at all possible, avoid Xfinity!
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Customer Service
Yes. Also experiencing freezing. This only happens with HBO Max.
Max buffering issue
I’ve been experiencing over the last week very frequent buffering on MAX. The buffering is not occurring on Netflix, Disney+, Paramount+, Prime or Apple+ is anyone else experiencing this issue on Max?
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@user_0f9dae What does the Direct Messaging icon look like? I don't see it.
closing an old account
We moved to a new address and continued with Xfinity internet and TV. I have tried to close the account at our old address without success. Everytime I sign in to my account the old address pops up with my new address (although the new address remains the default account). I have been on the phone w
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Moved to Customer Service as this has nothing to do with the Guidelines.
PROPERTY DAMAGE BY XFINITY
I have an easement from xfinity on the front of my property. About a month and a half ago, contracts showed up unannounced and destroyed my front lawn, left hazardous ground level boxes opened that are still not safely secured and even left cables everywhere after work that I had to personally pick
Question
Awesome! I am glad everything is working as intended @sal51. Was there anything more we could assist you with regarding the Xfinity account and services?
2.4 mhz devices not connecting.
I just exchanged my modem. I connected everything and I am having an issue. Two devices, Blink and Ring, require 2.4 mhz wifi. Neither of those devices are not connecting to the new modem. Any help would be appreciated.
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Hello user_b34066 did the response from our Gold Problem Solver @BruceW help answer your questions?
Xfinity phone line
Can I keep my xfinity mobile line if I need to cancel my xfinity internet?
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Christopheralvarez - Thank you so much for sharing your feedback. We truly value your perspective and want to ensure you feel supported. Our team is here to help in every way we can, and we’d greatly appreciate the opportunity to connect and wo
LIARS/ disappointed customer
I've been a loyal customer for 6+years I also enrolled in auto pay.. so around November 2025 I called xfinity because I wasn't happy with the plus package, so they upgraded me too the ultimate package, the representative said my bill will be $186.00 a month so I was happy. But when the bill was due
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Yes it is updated to the most current version.
Issue with xfinity stream app - location and subscription required
When using my new fire stick with xfinity stream app in my house on my home WiFi I am unable to view local channels to - get two different issues 1) location issue 2) subscription required issue. I do not have issues with my other two fire sticks in same house running the xfinity app. I have tried a
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Thanks for taking the time to reach out to our Xfinity Community Forum @user_89hf10. We want to get your gaming and voice stability back to 100% as quickly as possible. @BruceW provided some helpful information and links to check out. Have you h
lag and packet loss
I’m seeing consistent packet loss and latency instability upstream of my local network in central MA, confirmed with repeatable testing on a wired PC. • Ping to my gateway (192.168.0.1) is 0% loss, sub-1 ms. • Ping to 8.8.8.8 shows ~4% packet loss with intermittent timeouts and jitter. • Traceroute
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@sal51 I checked the Ring device. I had to reboot it but it finally worked. So the last issue was resolved by changing the security mode to WPA2. I appreciate all the help.
2.4 mhz devices not connecting.
I just exchanged my modem. I connected everything and I am having an issue. Two devices, Blink and Ring, require 2.4 mhz wifi. Neither of those devices are not connecting to the new modem. Any help would be appreciated.
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user_34e194 thank you for using the Xfinity Community Forums page to reach out regarding the names listed on your statements being incorrect. I would be happy to assist you in getting that fixed. Please send over a direct message with your full name
Incorrect Name On Statements
I have asked this to be corrected before, possibly more than once, and it has not been. My last name is incorrect on my statements and it needs to be changed.
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I had the same issue, but went to “watch options” and switched to the SD as opposed to the HD version and it comes out in English. Gonna have to watch it in SD until they fix the issue.
Xfinity support
I purchased the movie, Wicked for Good, for $30 this morning. The movie will only play in Spanish, even though the description and trailer are in English. If I turn on the audio description, the movie plays in English but the entire movie is narrated. I would like the movie to play in English normal
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user_smpg8r - Comcast takes security issues seriously and is committed to protecting our customers and other consumers against fraud and identity theft. In the unfortunate event that your identity has been stolen and/or fraudulently used to ac
Refund status
I was charged $92.24 for an account that wasn’t mine on 12/13/25. This is the 5th time im reaching out about this issue.
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I have same issue i called in they did some "changes" told me it should be fixed in an hour. We will see.
Wicked for good is only playing in spanish
I purchased wicked for good, and it will only play in Spanish. I have checked all the language settings and unplugged the box a couple of times. It won't change languages even though everything I can see says it should be in English. How do I get it to play in English?
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You can find information on Yahoo's mail servers here: https://help.yahoo.com/kb/SLN4075.html
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new istall of Thunderbird problem
I got a new computer for Christmas. It has Windows 11 Pro OS. I would like to use Thunderbird as email client. The process lets me input user and password, the get to xfinity email login but then tells me Access Denied on the login server. What do I do next?
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