Xfinity Community Forum

I Need Help Please, The problem has not yet been resolved, the credit and payments have not been added to my account and new address, and I am being threatened with service disconnection if I don't pay.

user_jbbirv

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6 hours ago

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The credit was not applied to my new account.

I have submitted several support tickets, but the problem has not been resolved yet. I have a payment issue. I have a credit of $159 from September 2025, and another $14. I also paid $109 before moving to my new residence on May 30, 2025, but these amounts have not been applied to my new account, an

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user_1sbru9 MY team can look into your account concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessar

XfinityShawn

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6 hours ago

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Follow-Up on Case #[Edited] – No Email Received

Hello, I am following up regarding Case #[Edited: "Personal Information"]. During my previous chat with Xfinity support, I was advised multiple times that I would receive an email update within 24 hours after the case notes were updated. As of now, more than 24 hours have passed, and I have not rece

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user_vy2ofh You have detailed a certainly unpleasant sequence of interaction after calling in and working with our Customer Service teammates over the phone. I know that we have been working with you in a direct message through the forum on our end a

XfinityMarcus

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6 hours ago

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Unfair Billing Practice Via Xfinity Agent on Phone - Unexpected Fee Increase

I will make this simple, even thou it took one hour and 45 minutes of my day away on phone calls. I called Xfinity and was connected with a rep. I explained my "IN Contract" bill had increased a lot for me. I knew there was some excuse as to why this could happen, because no one can read the 100 pag

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Xfinity mobile bill increased without prior notice

I was with Xfinity internet service and mobile service since 3 years. Disconnected my internet service on December 2025. Before disconnecting internet service, I had called customer service and asked that, there should not be any increase in mobile bill and they confirmed and disconnected internet s

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Billing

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Same here... Anyone have a workaround?

user_v10qk0

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7 hours ago

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C

XB10 in Bridge Mode with an Asus RT-BE96U Router

Notes on Setting Up Xfinity XB10 in Bridge Mode with an Asus RT-BE96U Router This post is to help anyone who runs into similar issues. I spent some time over the last day troubleshooting a few initial provisioning problems with my Xfinity XB10 router. Goal: Set up the XB10 router in bridge mode so m

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Husband is deceased. How do I get my account in my name?

I was informed that because my Xfinity bill is in my husband's name, who is now deceased, that nothing could be done. How do I get the support I need for a tech to come to my home and determine what the problem is?

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Billing

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I have the same problem. We have a smart TV so I just started going directly into Disney+ after powering down the Xfinity box. Works like a charm, never hangs up!

user_aumhbi

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7 hours ago

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Disney+ App hangs during commercial breaks

Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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Multiple tvs

We have an Xfinity XIONE – SC box. Does that power multiple TVs? We have another one.

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X1

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The offer says I am invited to the "You're invited to our newest all-in internet plans". The statement is rather all encompassing. I go to the web and there are multiple plans including the 1 Gig plan. I feel like this chat is going nowh

user_dm0u5v

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7 hours ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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Hello user_10yk8g thanks so much for taking the time to reach out on our Xfinity Forums! Have you been contacted yet about this cable box concern?

XfinityAlfonso

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7 hours ago

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cable box

was suppose to get a call regarding a cable box and have not

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My incentive was supposedly sent December 5th 2025, but I never received it and I called and was told it takes 90 days from the day you got your service and on the website the date isn't 90 days, where is my 200 visa gift card

user_khki4n

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7 hours ago

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200 gift card

I was told that I was sent a 200 dollar gift card to my email but haven't received it. Where is my card?

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Thank you for reaching out to us @user_lxnjpu! We appreciate you for moving this concern to our Customer Service Help section @EG! Our team can certainly assist with scheduling a technician to install a coaxial outlet. Before the appointment, we may

XfinityAldrik

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7 hours ago

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Coaxial Cable

I just moved into a new apartment. The apartment does not have a coaxial cable and I need someone to come to set one up. How can I do this?

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Hello kaltorak1 thanks so much for following up on your original post. Based on everything you mentioned, ti sounds like the changes to services was already completed, and we are in that new plan structure now. As of 24 October, 2025, we have sunset

XfinityAlfonso

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7 hours ago

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My CableCards got deactivated by mistake - how do we fix?

Hi Xfinity, A couple days ago (Jan 7, 2026) I went into the local retail location and made some changes to my cable / phone / internet package. Never needed home phone, got my internet billing modernized to remove the cable modem rental fee, and did something to my TV package. Bill came down, yay! A

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Was there a specific offer that the email provides you other than stating you qualify for our new 5-year plans? If there is no specific offer details provided in the email then it is a generic marketing email stating you're in older coding that does

XfinityBradM

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7 hours ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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7 hours ago

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Follow-Up on Case #[Edited] – No Email Received

Hello, I am following up regarding Case #[Edited: "Personal Information"]. During my previous chat with Xfinity support, I was advised multiple times that I would receive an email update within 24 hours after the case notes were updated. As of now, more than 24 hours have passed, and I have not rece

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How do I clear cache and cookies to unlock my emails

user_27l63u

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7 hours ago

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Email full even though I deleted a third of the emails

I keep getting the warning that my mailbox is 98% full. I deleted two entire years worth of emails and that number has not gone down any. I have logged out and back in, deleted the trash, and restarted my computer. Any suggestions? Thank you

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Billing Error

Elderly customer on autopay has been billed for 5 boxes despite only having 3 in her possession for the last 2-3 years. Need a corporate research request and an audit of the “ghost” equipment list.

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X1

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"Typically reserved for new customers, this exclusive offer is now available to you. " I am sorry but this to me means they are clearly offering this to me acknowledging I am an existing customer.

user_dm0u5v

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7 hours ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

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Your internet promotion ends on March 11, 2026, but we have a special offer for you. Our new internet plans provide more value than ever: WiFi equipment and Unlimited data included. No contract, no catch. Typically reserved

user_dm0u5v

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7 hours ago

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

Question

Based on your original post the email is making you aware of our new Xfinity Internet plans that include the equipment and unlimited data in the service fee and can be locked in for a 5 year guarantee. If the email provided you with a specific promot

XfinityBradM

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7 hours ago

to the conversation:

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Xfinity Support

I feel like a victim of bait and switch. I received an email stating that my promotion ends March 11. I have gone into the xfinity store, Online chat and called provided phone number to take advantage of email offer. Nobody can give me this offer but try to offer their current offerings in the datab

Question