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It looks like you're trying to sign in to HBO Max with a secondary Xfinity ID. HBO Max requires your account's primary Xfinity ID to setup an HBO Max account and password first, and then share this information with other members of your household. Le
HBO Max sign in issues
I cannot sign in to HBO MAX as it now it says I'm trying to sign in with a secondary account holder. I have only one account and have used the same one for years.
Question
It looks like you're trying to sign in to HBO Max with a secondary Xfinity ID. HBO Max requires your account's primary Xfinity ID to setup an HBO Max account and password first, and then share this information with other members of your household. Le
HBO Max sign in issues
I cannot sign in to HBO MAX as it now it says I'm trying to sign in with a secondary account holder. I have only one account and have used the same one for years.
Question
user_6ebvw9 It would be listed under option 2 on the linked page. The return center here: https://customer.xfinity.com/devices/returns/status is where you would need to sign in to see the devices Pick the one you want to send back, and go from there.
two modems
Dear Sir/Madam, I received two modems. Could you please let me know how I can return one of them? Thank you for your assistance. Regards, [Edited: "Personal Information"]
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My modem keeps restarting itself
My modem keeps restarting itself multiple times a day. I have tried to get in touch with customer service but no luck. I have tried to make an appointment with tech but no luck. The AI customer service just keeps troubleshooting my modem and that’s it. Won’t let me speak to anyone or do anything els
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Customer Service
@boughton Did you check to see if its in your Trash folder? If you deleted it, it should be there.
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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user_mzrrc0 What error message do you get when tryin to log in?
HBO Max sign in issues
I cannot sign in to HBO MAX as it now it says I'm trying to sign in with a secondary account holder. I have only one account and have used the same one for years.
Question
This is happening to me too. Please address this issue
ESPN freezing and pixelating intermittently channel 724 only
This issue with ESPN of it intermittently freezing and pixalating is very annoying--I have unplugged and replugged the cable box/modem and restarted --it still is doing this--I watch ESPN all the time and for the amount of my bill this should not be happening. Can you fix this? It happens on both of
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I am glad we were able to resolve your concern. We do appreciate you reaching out here on our Xfinity Community Forums. If we can assist you with anything else in the future we would be happy to help.
Xfinity Support
I need to cancel my service effective 01/03/2026. I have already attempted the chat and was given a 3-day callback wait which is unacceptable. Please process this cancellation immediately or I will be filing a complaint with the FCC
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@bob-mmk @XfinityNatalie Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. Please see this post about direct messaging the support team; https://forums.xfini
Upload speed on 1 GB plan with Next Gen Speed Tier approved modem?
I have had a Netgear CM3000 modem which is approved for the Next Gen Speeds for a year now. On the 800/150 plan I received over that for both download and upload. Yesterday I was talked into upgrading to the 1 GB plan in order to lock in the price for 5 years for only $5 more a month. According to c
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No it was not answered.
Disconnect my service
Hello I want to disconnect my service I ma moving and the new place provides internet with my rent. Calling was a 16 minute hold and still no answer.
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12 minutes on hold gave up again. If any Xfinity reps read this post disconnect my internet effective January 5th 2026 and text a confirmation.
Disconnect my service
Hello I want to disconnect my service I ma moving and the new place provides internet with my rent. Calling was a 16 minute hold and still no answer.
Question
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Disconnect my service
Hello I want to disconnect my service I ma moving and the new place provides internet with my rent. Calling was a 16 minute hold and still no answer.
Question
All Xfinity stores are far from my location, so the prepaid return label option would work best for me. I used the link provided to return the extra modem; however, I did not see an option to generate a prepaid return label. Thank you for your assist
two modems
Dear Sir/Madam, I received two modems. Could you please let me know how I can return one of them? Thank you for your assistance. Regards, [Edited: "Personal Information"]
Question
I would just go shutdown my autopay but of course the billing screen is not available & hasn't been for several months.
Disconnect my service
Hello I want to disconnect my service I ma moving and the new place provides internet with my rent. Calling was a 16 minute hold and still no answer.
Question
Calling back advised by the robot 2 minute hold now it's been 6 minutes.
Disconnect my service
Hello I want to disconnect my service I ma moving and the new place provides internet with my rent. Calling was a 16 minute hold and still no answer.
Question
@XfinityAbby I tried everything. I unplugged box, got your chat bot to send a refresh signal, I refreshed from the Settings menu, nothing worked. Then at some point in the second half of the game xfinity removed the option to watch in 4k altogether
Espn 4k channel not working, says I need a subscription
I pay for all sports channels and 4k, have the 4k cable box. Have watched all year with no problem. Trying to watch Rose Bowl today on ESPN 4k channel it gives black screen saying this channel requires a subscription. Chat bot sent a signal to refresh box that did not correct issue. What's up with t
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@user_91vtrx I understand completely how eager you are to start watching, and I appreciate your patience. While we provide the platform, the specific timing for when certain titles or episodes become available is determined by the network providers.
Part 2 of Madam Blanc Christmas episode through Acorn on Xfinity isn't available, it was released 12/22
Why does Xfinity not release some Acorn episodes in a timely way. You have part 1 of the Christmas special under additional episodes, but you don't have part 2. It is after Christmas. When are you going to release this. This isn't Acorn, it's you. https://acorn.tv/madameblanc/, scroll down to Christ
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user_4t7ign Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. Can you please DM your first name, last name, and the service address to get started? First I
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My modem keeps restarting itself
My modem keeps restarting itself multiple times a day. I have tried to get in touch with customer service but no luck. I have tried to make an appointment with tech but no luck. The AI customer service just keeps troubleshooting my modem and that’s it. Won’t let me speak to anyone or do anything els
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