Xfinity Community Forum

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Still having the same issues. I've been trying to get a great deal getting a new phone and get $700 trade-in credits monthly instead of one time $258 credits. And when I go ahead and try to add to my cart it gives me this error. What's more frustrati

user_xg0q4i

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6 hours ago

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Xfinity Support

Getting error message when adding iPhone to a cart.im working on adding a new line but getting an error. Sorry, looks like we are having technical difficulties tried to troubleshoot already. Used different devices, cleared cache, checked cookie settings, Xfinity chat assistance is worthless. It’s fr

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Access denied on ipad for xfinity streM

Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server. Reference #18.700f3417.1767563002.65b5b5f8 https://errors.edgesuite.net/18.700f3417.1767563002.65b5b5f8

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Getting Started

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user_wec217, hello there - thank you for reaching out. I totally understand your concerns and we are here to help. To arrange an appointment, you can visit this link here >> Xfinity Retail Store Locator and Xfinity Mobile Stores - Xfinity

XfinityQue

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6 hours ago

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Appointment for in-store visit?

Is it possible to arrange a an appointment time for in-store visit? I'm stunned by the notice of almost 45% increase in monthly bill. Would like to see if there's some way I can remain a Comcast customer after having been an uninterrupted cable subscriber for more than 40 years. When driving past th

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"Sorry, looks like we are having technical difficulties" message is still there!!

I still can't get a new phone to be added in my cart. It's a really great deal I've been trying to get for the past month. When I call them and they process this, the numbers $$ never add up and it is so frustrating. It seems like Xfinity is trying to scam their loyal customers by manipulating the d

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Devices

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Thanks for posting on our community forums for assistance, MelanieB89. You've reached the right place. We can help correct your name on our biller. Could you please send our team a Direct Message with your name and service address? Our team can take

XfinityDilary

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6 hours ago

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My bill name does not match my full legal name.

My Xfinity bill does not match my full legal name shown on my passport. I had set my preferred name in my account to my full name but my bill keeps reflecting my first name and last name and my legal full name has two last names and I need it to be corrected for Driver License purposes. What can I d

Question

@06288 I just tried that and it did not work for me. Any other suggestions are appreciated. Thank you.

zzotto21

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7 hours ago

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Yahoo migration - Can not get passed Yahoo password change page.

I have tried everything to finish up the migration of my comcast.net email to Yahoo - and nothing works. I try to log in to my comcast.net email and I get the notification that it is now available at Yahoo. I then start the process and it then comes up with a page that indicates I need to secure my

Question

Hello user_6ed852 We can assist you with you cancellation request. Please send us a direct message with your full name and service address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click th

XfinityMatthew

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7 hours ago

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Cancel

Trying to cancel my wifi.

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Thanks for posting on our community forums for assistance, user_pc6qyh. I completely understand how frustrating this must be for you. Especially since you’re paying for a specific speed and haven’t seen those speeds for weeks. Thank

XfinityDilary

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7 hours ago

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How do I talk to an ACTUAL person? This is so frustrating.

I pay for 850 down / 150 up. That's what my bill says. For the last three weeks, I've been getting 20-25mbps upload, with nothing changing. The absolute waste of time I spent trying to use the automated assistant was worthless. I need a solution now.

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user_u4zzms I appreciate you creating a post and am terribly sorry to hear of your loss. I completely understand the amount of stress that already causes, and apologize that this Xfinity Mobile billing issue is adding on top of it. I do want to menti

XfinityThomasD

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7 hours ago

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Charged for months after in-store cancellation – service stopped since June, account holder is deceased

Hi, I am posting here because this issue has gone unresolved for months and I am beyond frustrated. Here is the timeline clearly: -The Xfinity account is under my deceased husband’s name -The payment method on file is my credit card In June, a family member went in person to an Xfinity store to canc

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Cancel

Trying to cancel my wifi.

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Customer Service

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Compliment for Ashish

I had a wonderful interaction with Ashish, who solved my issue promptly, with kindness and professionalism. Please pass this recognition onto them and the leadersehip team at Xfinity. The chat wouldn't let me complete the customer satisfaction survey after our chat, but I would like to recognize the

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Xfinity Compliments

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Appointment for in-store visit?

Is it possible to arrange a an appointment time for in-store visit? I'm stunned by the notice of almost 45% increase in monthly bill. Would like to see if there's some way I can remain a Comcast customer after having been an uninterrupted cable subscriber for more than 40 years. When driving past th

Question

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Customer Service

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problems with my comcast email

I'm getting a message that I can't make attachments or can't save; but try again later

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Xfinity Compliments

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My bill name does not match my full legal name.

My Xfinity bill does not match my full legal name shown on my passport. I had set my preferred name in my account to my full name but my bill keeps reflecting my first name and last name and my legal full name has two last names and I need it to be corrected for Driver License purposes. What can I d

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Billing

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user_z4sblv I appreciate you sharing the steps you decided to take instead and sharing that for future customers who potentially use the same workaround. Please know that if you change your mind and want to reach out in the future, we are here if you

XfinityMarcus

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7 hours ago

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port forwarding

I setup a VM Minecraft Server on my NAS, it shows up in the connected device list when I use the web tool, however the web tool no longer lets you create a port forwarding rule, which I know I could setup custom rules before. When I try to use the Xfinity app, the device does not show in the list, t

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I just bit the bullet and put it on a standard machine vs a virtual machine. I'm planning to go away from the Xfinity firewall all together anyway, this was way too annoying and far too difficult for how easy it used to be, I've already wasted enough

user_z4sblv

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7 hours ago

to the conversation:

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port forwarding

I setup a VM Minecraft Server on my NAS, it shows up in the connected device list when I use the web tool, however the web tool no longer lets you create a port forwarding rule, which I know I could setup custom rules before. When I try to use the Xfinity app, the device does not show in the list, t

Question

SketchyG congratulations on selling your home! We never want to lose a valued customer, but we can absolutely assist you as you undergo your transition to a new residence. Can you send over a direct message with your full name and complete service ad

XfinityMarcus

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7 hours ago

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Cancel Services

Hello, I've been trying to cancel my xfinity service as i have sold my house, I did the scheduled call back and still sat on hold for over 45 minutes with no resolution to my request. Can someone please help me cancel my service without sitting on the phone.

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Thank you for reaching out to our team. I will be happy to take a look at any billing question or issue from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message [private message]:

XfinityJohnG

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7 hours ago

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xfinity mobile billing

My previous xfinity promotion plan includes internet $35/month + one free mobile line. That promotion plan ended on 12/24/2025. I ended that plan before that promotion expired, and transferred out my mobile service on 12/22. I found my mobile account has an upcoming bill $44.09 for the cycle 11/25/2

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Hello user_yw7g81 We'd be happy to help look into this issue for you. Please send us a direct message with your full name and service address to get started. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click

XfinityMatthew

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7 hours ago

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Wicked For Good bonus content

Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti

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This is exactly the same issue I'm having.

user_yw7g81

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8 hours ago

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Wicked For Good bonus content

Hello, I recently purchased the digital release of Wicked For Good and it is supposed to include an extra feature that has a version of the movie with sing along, deleted scenes, an other bonus content. These items is not included in the available extras with purchase. What is the timeline for getti

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