Xfinity Community Forum

user_dfqszk, thank you for reaching out. I hope you are well. You should still have the option to make the payment over the phone. I'm sorry to hear you are having trouble. Are you able to make a payment online?

XfinityVianney

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12 hours ago

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Your automated customer service

I am a human being who pays my bill. When I contact Xfinity for assistance with my streaming that's not working I expect to speak with a human being when I request to speak with a human being not an automated service again a human being not an automated service. You have now wasted an hour of my tim

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I always pay my bill on the phone using automated service every month and have tried the past two days and it seems that their forbay has changed and doesn’t allow you to do that ?! The wait was very long to talk to someone.

user_dfqszk

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12 hours ago

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Your automated customer service

I am a human being who pays my bill. When I contact Xfinity for assistance with my streaming that's not working I expect to speak with a human being when I request to speak with a human being not an automated service again a human being not an automated service. You have now wasted an hour of my tim

Question

Hey @user_j2o79r, Thank you for visiting our official Xfinity Forums Community support page. You can usually activate and add modems using the Xfinity App. Steps can be viewed by visiting our 'Activate an Xfinity Gateway or third-party modem with the

XfinityDemitrius

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12 hours ago

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Help with adding a modem

Xfinity assistant is not helping. Spent a whole day trying to get help with adding a third-party modem that is compatible very disappointed in the customer support for Xfinity

Question

user_88mu15 Hello, do you still have email concerns?

XfinityVictor

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12 hours ago

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Your Comcast.net email account is about to be closed

I am I am receiving this below message. Is this a scam please advise. Your Comcast.net email account is about to be closed

Question

cable box needs to be reset

I have just spent the last hour on justanswer with Richard who sent me this link saying "please click this link to call our department so we can send a reset signal to your xfinity tv box for you

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Devices and Equipment

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Help with adding a modem

Xfinity assistant is not helping. Spent a whole day trying to get help with adding a third-party modem that is compatible very disappointed in the customer support for Xfinity

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Customer Service

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2nd ethenet port needs activated

Hello! My 2nd ethernet port on my modem is not connecting. Our modem supplier says that this port must be activated by our internet provider. Are you able to assist?

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Your Home Network

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Hello @user_nd5udk. Are you having trouble gaining access to your email?

XfinityAbby

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12 hours ago

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Getting into my Comcast.net Email [Edited]

How can I get back into my Comcast.net email.

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As mentioned, you will still in fact receive a free line for 12 months @user_lfaq9w.

XfinityQuemekia

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13 hours ago

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Error with my mobile bill

Hi, I signed up for a deal that covers 1 free year of a mobile line when we sign up for internet service. however, I just received a mobile bill of $68, may you please help with that

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Ethernet port 2 connection

Hello! We are having issues getting our 2nd ethernet port to connect. Our modem supplier says that our internet provider must activate our 2nd ethernet port. Are you able to assist?

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Your Home Network

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I am trying to log into a separate email. It is my old comcast.net email. I am being forced to reset my password which then requires me to be connected to my home WiFi but that account is not associated with my xfinity WiFi. When I have tried to get

rileybarry

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13 hours ago

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Log Into Comcast.net Email

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and it

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Every link I have seen in this thread has always re routed to a sign on but the sign on is what always starts a loop I can’t get out of. I am being forced to reset my password but then asked to connect to my home internet. My WiFi is not associated w

rileybarry

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13 hours ago

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Log Into Comcast.net Email

I have two email comcast.net email accounts and I would go to comcast.net to login. Since Saturday, 2/1/25 I am unable to get logged in. The page goes to Xfinity.com and I click sign in and it just keeps going in a circle. Can't get into email accounts. I tested sending to the email addresses and it

Question

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Thank you for taking time to get back to me, but this does not make any sense. when I signed up for this deal, I managed my budget in a way that I am not paying for the mobile line for the first year and my current budget can not accommodate such fee

user_lfaq9w

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13 hours ago

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Error with my mobile bill

Hi, I signed up for a deal that covers 1 free year of a mobile line when we sign up for internet service. however, I just received a mobile bill of $68, may you please help with that

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I also need help with this, I am subscribed to 500Mbps and I get lower than 180Mbps wirelessly. I still don't get up to 350Mbps when connected with a network cable. The interesting thing is that when I test the speed over the Xfinity app it exceeds 5

user_rlcgh3

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13 hours ago

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I never get close to the "up to 500Mbps" speed I pay for. Will it get even slower if I downgrade to "up to 300Mbps"??

The whole "guaranteed up to 500Mbps" language is maddening. It means nothing, or maybe, "we won't give you more than 500". If I wire a fast device to the (fast) modem i can get about 230Mbps. I don't get close to 500 so, my question is, if I save money by downgrading to 300, will my data rate be slo

Question

Hello user_c8iky5, we will definitely want to take a look at this one for you. Especially with 2 recent tech visits. We would be happy to check into this issue for you and get you pointed in the right direction to get the speeds you are paying for. C

XfinityMatthew

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13 hours ago

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Swapped gateway (from Xb7 to Xb8) and now internet drops intermittently

Hello! I had an Xb7 xfinity gateway that I'd had zero issues with for many years...in April, I was sent a new Xb8 since mine was outdated and a security risk. The new one worked fine for about a day and then it started having intermittent dropouts...I tried to gather stats on when and what I was doi

Question

user_52pens Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service

XfinityVictor

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13 hours ago

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Outside cable box

The cover is gone off of my outside cable box

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@sharon42972 Xfinity Mobile's return policy is 14 days after purchase. You've had the phones 4 months. I suggest you read their return policy here; https://www.xfinity.com/support/articles/returns-and-exchange

DreamSayerZ

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13 hours ago

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mobile

Hello, I’m reaching out to request the cancellation of my mobile lines. I’ve had the phones for about four months, but I no longer wish to keep the service or the devices. I’ve been trying to return the phones, but I was informed that returns are no longer accepted, and I’m still expected to pay off

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I am having the same problem!!! Everything worked fine until we moved to a new house. Had a tech come out and set everything up even. Super frustrating.

user_mpvpkf

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13 hours ago

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Xumo box is keeping me stuck on the "Link your account" page for days

Hello, I am unable to get past the same cycle of questions when I click "connect your account" on Xumo on my tv. It asks me to pair my remote, state where my tv is located, time zone, etc, only to bring me back to the same screen. The very first time I turned on the TV it worked wonderfully. Second

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I am having the same problem!!! Everything worked fine until we moved to a new house. Had a tech come out and set everything up even. Super frustrating.

user_mpvpkf

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13 hours ago

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Xumo box is keeping me stuck on the "Link your account" page for days

Hello, I am unable to get past the same cycle of questions when I click "connect your account" on Xumo on my tv. It asks me to pair my remote, state where my tv is located, time zone, etc, only to bring me back to the same screen. The very first time I turned on the TV it worked wonderfully. Second

Question

Hello @user_lfaq9w Thanks for taking the time out of your day to post your mobile billing concerns here in our community forum. I can definitely understand your concerns with your bill, I'd probably be wondering the same thing. Customers who take thi

XfinityQuemekia

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13 hours ago

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Error with my mobile bill

Hi, I signed up for a deal that covers 1 free year of a mobile line when we sign up for internet service. however, I just received a mobile bill of $68, may you please help with that

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