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@c.roundy Don't do it. There are major issues with the yahoo platform with rate limiting even with their stupid mail app. So you are advising customers to lose their @comcast.net email address?
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Cancel Plan
Please cancel my plan. There seems to be no way to cancel online. The best xfinity.com will let me do is to schedule a callback. https://www.xfinity.com/support/schedule-callback/?selectedIntent=CANCEL_SERVICE&referrer=xa#confirm What kind of roach motel is this? JUST CANCEL MY PLAN.
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Your Home Network
Hey there, @user_t0e6ux, thanks for reaching out through Xfinity Forums regarding the Xfinity Streaming app. We would be happy to help you with troubleshooting the app. Are you having the same issue with the app not loading?
Xfinity Stream App Not Opening/Loading
This has been extremely frustrating. I pay a significant amount for Xfinity, yet the streaming app constantly fails to load, goes to a black screen, or gets stuck in a loopplaying the same commercial repeatedly. I’ve tried every troubleshooting step possible…logging in and out, restarting the TV, re
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I'm skeptical that this feedback is getting to the right people at Xfinity through traditional channels. However, the product managers can be found on popular social career websites. I hope they are getting everyone's feedback.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Comcast.net email conversion to Yahoo is a bummer.
I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e
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We appreciate you posting that solution here if anyone else is having that issue. We are a team of live agents here on this platform, and we are happy to help with any other issues you have!
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
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Confirmation email showing 300 upload canceled and 800/150 for $0 (because it's paid directly by the association and charged to me in my HOA fees)
upload speed
I had 300 down 100 up service until this month (1/2026), when my condo's bulk contract kicked it up to 800 down and 150 up. Problem is I immediately went from 100+ up to 40 up. I called support and the rep said she fixed it and I would now get what was signed up for. Rebooted everything (a couple ti
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Actually, updating my last reply I just happened to try the credentials one more time and it actually worked. So I'm in. I'll update after getting my Orbi mesh on the Xfinity Gateway in Bridge mode and run some Speedtests. It may be tomo
2 Gbps Plan – Netgear CM3000 Only Locking One OFDM/OFDMA Channel After Two Modems & Tech Visit
Hi Xfinity Community. I'm a very long time Xfinity customer. I'm hoping someone from the Xfinity team can help escalate this to the appropriate back-end group. I’ve been working through an issue for the past 9 days involving my 2 Gbps service tier and a Netgear CM3000 modem. I’ve had a field technic
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Accepted Solution
I figured it out. For anyone else who was having issues like me: 1. Go to http://10.0.0.1 . You need to use a Chromium browser, like Edge or Chrome. Firefox won't work correctly. 2. Login with the following credentials:username: adminpa
How do I change my WiFi network name and password?
How do I change the wifi name and password of the Gateway? I was told to open the XFinity app, select WiFi then WiFi details. All this does is show me how to find the default network name SSID and password stuck on the Gateway, but there's no option to change it. I also saw that it could be changed
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Why am I not allowed to get a 17 pro? I have been an xfinity customer for 6 years!! Internet and 2 lines. This is ridiculous. Do I have to switch carriers completely just to get a new phone?!
Store offers deals then support won’t honor them
I switched from Verizon to Xfinity Mobile because I saw offers for a year free service. Now that I have the service, I am seeing offers for the iPhone 17 pro if I upgrade to their premium plan for $10 more a month. I have worked with 5 different support agents and they even switched my plan to the p
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Hello @user_sn8m9l, Have you attempted any other troubleshooting steps? Or troubleshooted with the Xfinity assistant?
I've recently upgraded to XB8 and started to get disconnect issues
I use the XB8 in bridge mode, and then use my own wireless router for Internet access (for all my devices). Ever since the upgrade, I get intermittent disconnects between my pc that is hardwired to my router. I wrote a ping script that will ping my router, the XB8 (gateway), and google. When the dis
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x10 Service
Hello, I am interested in getting x10 fiber to my home and I wanted to see if it is available. When I called, the support rep told me I have the fastest service for my house and kept trying to sell me an Apple watch. A brand new fiber node was recently installed 3 houses down and I wanted to see if
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Your Home Network
this literally happened to me today. opened a case and now an investigation has been started. I called FEDEX to open a claim, and they mentioned that it has to be done by the shipper(xfinity). Xfinity support(Chat in the xfinity app) says check with
Xfinity and FedEx are Stealing Phones and Charging Customers — Many Similar Cases Lodged
I’ve been an Xfinity Platinum customer for 11 years with a flawless credit history. In September 2025, I ordered an iPhone 15 through Xfinity Mobile’s promo. FedEx delivered an empty box — no phone inside. I opened it inside the FedEx store because it felt too light. The manager saw it. FedEx confir
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upload speed
I had 300 down 100 up service until this month (1/2026), when my condo's bulk contract kicked it up to 800 down and 150 up. Problem is I immediately went from 100+ up to 40 up. I called support and the rep said she fixed it and I would now get what was signed up for. Rebooted everything (a couple ti
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Your Home Network
user_q2tezb, ok. I am waiting for it to arrive. Did you send your information in it? Make sure you sent it to Xfinity Support and not to me.
Costumer service
I want to cancel my service as the scheduled call. It takes place after my billing date, which I do not want to pay as I’m not using their service anymore and there is no option to personally DM or cancel of the same day. Any help would be appreciated
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Stopping Peacock Premium Plus
I have been billed $17/month for several months for Peacock Premium Plus and have been unable to stop it. My Apps/Subscriptions page shows No/Zero apps or subscriptions. Billing department could not help including their next higher level of support. Peacock support sent me back to Xfinity and Xfinit
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Xfinity App
I too was told I could use bridge mode. It was just installed and it's not an option in the XER10. Fix this [Edited: "Language"] or I'll cancel service.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Okay I sent a dm to the verified Xfinity support
Costumer service
I want to cancel my service as the scheduled call. It takes place after my billing date, which I do not want to pay as I’m not using their service anymore and there is no option to personally DM or cancel of the same day. Any help would be appreciated
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Accepted Solution
Thanks again for spending some time with my team to take care of your account. If you have questions in the future, feel free to create a new post.
Cancel service
I would like to cancel my account at this time. I am not using the internet or cable service going forward
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@user_db131 YW, and glad it worked !
EG
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12 hours ago
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2 Gbps Plan – Netgear CM3000 Only Locking One OFDM/OFDMA Channel After Two Modems & Tech Visit
Hi Xfinity Community. I'm a very long time Xfinity customer. I'm hoping someone from the Xfinity team can help escalate this to the appropriate back-end group. I’ve been working through an issue for the past 9 days involving my 2 Gbps service tier and a Netgear CM3000 modem. I’ve had a field technic
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