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I am glad to hear that the local team was able to get the service working as it should and appreciate you sharing this with the thread, @user_a1w78q!
Slow Speed-paying for 1.2gbps and getting 25mbps
I am not sure who to contact at this point to get it corrected because it seems like no one can figure out the issue. It started over 6 months ago when we received notification we would have service disruption due to work being done in our area to prepare for an upgrade. We started to experience slo
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Let's get working on this for you! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message":Click "Sign In" if necessary• Click th
Malfunctioning Xi-6 box
One of my Xi-6 Set top Boxes keeps losing connection. I would like another sent to me so I can replace the one not functioning properly.
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Hey there! I can definitely do that for you. Please send a dm to XFINITY SUPPORT with your name and address to get started.
Canceling tv service
I would like to talk to a person about canceling my television service, keeping only my internet.
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Canceling tv service
I would like to talk to a person about canceling my television service, keeping only my internet.
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Customer Service
Oh okay @mombecker! I just wanted to make sure the standard HD box was not accidentally shipped when the 4K box was having issues. Please don’t hesitate to reach back out to us if you’d like to use a 4K box again.
4K box stuck at “Welcome” screen.
I came home today around 4:00 PM and turned my tv on. The display showed the “Welcome. Bienvenido. Bienvenue.” boot screen. I waited a while and it never changed. I unplugged the power for 30 seconds and attempted a hard reboot, with mostly the same results, the only difference being that now the “W
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@XfinityAldrik no thank you! There's not enough 4K content on Xfinity to make it worth the hassle of trying to get a 4K box to work. If you had read the rest of my post, you would see that it was swapped for an HD box because I wanted it that
4K box stuck at “Welcome” screen.
I came home today around 4:00 PM and turned my tv on. The display showed the “Welcome. Bienvenido. Bienvenue.” boot screen. I waited a while and it never changed. I unplugged the power for 30 seconds and attempted a hard reboot, with mostly the same results, the only difference being that now the “W
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@XfinityJanelle Have tried that, yes. The problem still happens. All other equipment functions fine. At this point, I need a new Xi-6 sent to me.
Malfunctioning Xi-6 box
One of my Xi-6 Set top Boxes keeps losing connection. I would like another sent to me so I can replace the one not functioning properly.
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Moving has resulted in an unpaid bill I paid at my new address
Good evening, I moved several months ago using Xfinity's moving tool. Things went smoothly until I was recently notified that I have been reported to NCTUE for not paying a $26 balance. I have a statement at my new address showing that I paid this balance. How can I report my proof and get this rem
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Billing
Comcast Utility Box relocation
I will start new construction and I will build driveway for my new house. There is comcast utility box. It prevents to build driveway. Comcast box should be relocated. I called comcast/xfinity company at least 20 times and I talked with at least 20 customer support but I could not reach engineering
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Customer Service
Hey there @Esa780 We are aware of a CC issue present with LG and Samsung TVs. We do have teams working on this and will have this resolved as soon as possible. Did you happen to try the steps below that were posted earlier in the thread?
Xfinity Stream app on LG TVs: Closed Captions Always On 2023-11-29
This just started today 11-29-2023. Prior to today this has never happened. Today, I turned on one of the LG TVs I have and launched the Stream app. I selected a channel and started watching - everything was OK, no issues that I noticed. About 10 minutes later I changed the channel and it still look
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Hi. See my resolution below
Slow Speed-paying for 1.2gbps and getting 25mbps
I am not sure who to contact at this point to get it corrected because it seems like no one can figure out the issue. It started over 6 months ago when we received notification we would have service disruption due to work being done in our area to prepare for an upgrade. We started to experience slo
Question
See resolution below
Slow Speed-paying for 1.2gbps and getting 25mbps
I am not sure who to contact at this point to get it corrected because it seems like no one can figure out the issue. It started over 6 months ago when we received notification we would have service disruption due to work being done in our area to prepare for an upgrade. We started to experience slo
Question
After calls into the executive customer service team, the issue was finally resolved (for now). Our technician Felix could not have been more accommodating. He came out on 3 different occasions and determined it was a result of bad workmanship from 3
Slow Speed-paying for 1.2gbps and getting 25mbps
I am not sure who to contact at this point to get it corrected because it seems like no one can figure out the issue. It started over 6 months ago when we received notification we would have service disruption due to work being done in our area to prepare for an upgrade. We started to experience slo
Question
Email stuck loading
I haven't logged onto my email in over a year. When I log onto the xfinity site and select the email option I'm stuck on the page with the "Welcome to Xfinity Connect We are now loading your email" message. I've tried this on multiple devices and browsers and get the same issue. Another
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Is this to me? I never sent a private message? I don’t even know how to do that. I came on here to get advice from other users to see if people had the same issue. I don’t need to be scolded by some xfinity employee behind a keyboard.
Slow Speed-paying for 1.2gbps and getting 25mbps
I am not sure who to contact at this point to get it corrected because it seems like no one can figure out the issue. It started over 6 months ago when we received notification we would have service disruption due to work being done in our area to prepare for an upgrade. We started to experience slo
Question
I am using a firestick and the xfinity app and having sound issues on abc as well.
Sound keeps cutting out on abc
The sound keeps cutting out on abc. Not only happening to me but to another family member who lives 7 miles down the road. Very frustrating. When will this network issue be fixed!?
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Hey there @user_xs3j8f thanks so much for taking the time to reach out about your service issues. With the issues you've been having, what behaviors/trends have you been seeing? Have you done any sort of ping/trace/speed testing? Are these issu
Service issues and credit request
I have been having intermittent losses of both internet and TV services for more than a month. I have had to replace 2 set top boxes and Internet modem. The problems continue. I have not had service since early Tuesday morning. I have an appointment for a tech to come out today. Because the services
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I have tried both several times. I don't have this issue with any other wifi or hotspot. And now my PC is doing the same thing. Is there IP filtering or data throttling going on? On my phone, it works better if I change from randomized IP to MAC addr
WiFi Now Keeps Disconnecting on Second Device
I am using Xfinity Wifi Now Hotspot for internet until I can get another job. I use it on my computer and phone. However, the phone keeps disconnecting from wifi at certain times of the day and night. When I try to reconnect, I get "connection failed" or "Cannot connect to IP." Is this a typical oc
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Thank you for reaching out to our team here @user_spmmx5. If you are still having an issue with those Hallmark channels I will be happy to check on that from here. Are you experiencing that on the Xfinity stream app only?
Can't view Hallmark Live
When I click on any of the three Hallmark Live channels, I get a message that it's Premium Content and it's not part of of our package
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Hey there @user_pehlfa Is this issue still going on? Wi-Fi is good but just not registering in the app? Have you uninstalled/reinstalled? Are you able to use other Apps like Stream/Hotspots with no issues?
XfinityAlfonso
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Recently moved and gateway won’t show up on app but WiFi works
Wi-Fi works but doesn’t show up in the app and says I didn’t pay the bill. Can’t access the gateway thru the app at all.
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