Xfinity Community Forum

... Xfinity Connect ... I can still access my email. Does this mean the transition already happened for me? ... No. If your mail is still accessible using Connect, it has not yet been converted. Once it is, you'll have to log in to Yahoo.

BruceW

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3 hours ago

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Mailbox Update Needed Old Version Shutting Down

I received an email at 4:30 AM today, and it claimed to be an official Comcast Email, but when scanning the "From" field, it listed a personal comcast.net email address, with the name disguised as "Dear Comcast Owner". I can't give out the actual email address for fear this post might be flagged as

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Hello user_hwwm4e! Thanks so much for joining Xfinity! I'm sorry that you found that your new home does not have a coaxial outlet. I'm sure that's putting a damper on settling in to the apartment. I would be happy to set up an appointment for us, but

XfinityPaula

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3 hours ago

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Need a technician

I recently bought WiFi for my new apartment and realized I don’t have a coax outlet so I wanted to schedule an appointment to have one installed

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Nope! Didn't work.I successfully installed the newer software version, and the ringtone problem persists. Very fun. I guess I'll just mute the ringtone smhBummer! Everything else about this phone is pretty nice

H_Ethan

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4 hours ago

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Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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Need a technician

I recently bought WiFi for my new apartment and realized I don’t have a coax outlet so I wanted to schedule an appointment to have one installed

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Customer Service

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I have the same frustration. I use one preferred email address (which is neither comcast nor Yahoo) and have always auto-forwarded my Comcast emails to my preferred email account. When I read about the migration, my plan was to also auto-forward from

user_kxvlnc

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4 hours ago

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Comcast.net email conversion to Yahoo is a bummer.

I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e

Question

Greetings @user_dw1vzb, and thanks for posting your issue on the Xfinity forums, and thanks @EG for moving the post so that we could see it and respond, I hope you are both having a good day so far. I am very sorry to hear about the issues you had wi

XfinityJeff

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4 hours ago

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The Worst Service Ever

Rant: Xfinity just moved into our area. I own my main residence and a house next door as an Airbnb. I submitted the information online to have service for both properties. To start things off, after I went through the steps online to set up an account, I was given a phone number to call to finish th

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Hello, @user_ntg3mk Could you please send our team a direct message with your full name and full address? To send a direct message: 1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 2. Click t

XfinityThomasC

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4 hours ago

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Remove TV services from plan

Hello, can i remove TV services off my plan? I am using it and it is very expensive. Thanks

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Remove TV services from plan

Hello, can i remove TV services off my plan? I am using it and it is very expensive. Thanks

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Billing

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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

EG

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4 hours ago

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The Worst Service Ever

Rant: Xfinity just moved into our area. I own my main residence and a house next door as an Airbnb. I submitted the information online to have service for both properties. To start things off, after I went through the steps online to set up an account, I was given a phone number to call to finish th

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user_uot45h We can understand why you’re frustrated, especially after replacing the modem, having a technician out, and still seeing the same power level and error issues. Based on what you’re describing, this does sound like a signal pro

XfinityAirelle

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4 hours ago

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Downstream/Upstream Power Level issues with new modem

I bought a new Netgear CAX80 modem/router in December. I was having issues with speed, so a tech came out. Tech claimed it was the modem. I replaced the modem with another CAX80, which worked fine for 12 hours or so. Now I am having the same issues. My downstream power levels are too high, and the u

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First. Please try starting here if you wish; https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9

EG

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4 hours ago

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internet dropping

virtually everyday my internet drops for a few minutes. extremely frustrating as i work from home. customer service of no help, or should I say no customer service at all

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Downstream/Upstream Power Level issues with new modem

I bought a new Netgear CAX80 modem/router in December. I was having issues with speed, so a tech came out. Tech claimed it was the modem. I replaced the modem with another CAX80, which worked fine for 12 hours or so. Now I am having the same issues. My downstream power levels are too high, and the u

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Your Home Network

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'Click here to Re-login and Update now!' and 'Clicking here' are links to scammer sites! Do not click! Check email that claims to be from Comcast/Xfinity with their Connect webmail (htt

BruceW

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4 hours ago

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Email received regarding Comcast email service and access to it.

Do not want to open the email received if it is a scam. I have received several in the last few weeks. It's from Customer Support (BWebster). Here is the text: We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key step

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@user_fkuq59 Have you reset your Xfinity ID password and then updated that same credential information inside the 3rd party email apps?

XfinityBradM

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4 hours ago

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Emails on iPhone are not working

I use an iPhone (16 Pro; iOS 18.5) and continually get error messages for Comcast. First I was continually prompted to enter my password (done), and would sporadically get emails after a few prompts/responses. But now I haven't received emails for weeks and get the message: "Cannot get mail; The mai

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@user_ekvv6d Have you had a chance to see if any of those troubleshooting tips apply ? Please reply right here in your topic on these public help forums. Thank you.

EG

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4 hours ago

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Daily outages to my house only

I work from home and my Xfinity internet loses connection every day. Restarting the modem helps, but it’s disruptive as I am constantly getting thrown off my vpn and losing my work. This happens when there are no neighborhood outages. And although I have service at two local addresses, only one is c

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@EShade01 I can understand the frustration, @EG would be correct that the only static IP we offer is for our Business Class customers.

XfinityBillie

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4 hours ago

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IP Address Geolocation Issue

I reside just outside of Philadelphia and was trying to stream an NHL game involving teams from New York on ESPN+. I received an error saying the game was blacked out. The issue is that I don’t reside in the New York area and it was an out of market game. I need to get the geolocation of the IP addr

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hingadingadergin Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a Direct message:Click "Sign In" if necessary• Click the "Direct Mess

XfinityThomasB

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4 hours ago

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Neet to be put in contact with a technician with high level technical knowledge of configuring XER10.

I need direct line of communication with a high level tech on configuring my newly installed device. I began going through communication on reddit this morning: https://www.reddit.com/r/Comcast_Xfinity/comments/1qdk0xh/xer10_is_still_missing_bridge_functionality_and_i/ It appears that I am being gho

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https://forums.lenovo.com/t5/motorola-edge-2025/Edge-2025-won-t-use-a-different-ringtone/m-p/10018083?page=1#10065455Here's the full thread. I'm about to try the RSA tool. Wish me luck!

H_Ethan

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4 hours ago

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Motorola Edge (2025) won't use a different ringtone

Hello, I'm cross-posting this from the Motorola forums just in case this bug is specific to the Xfinity bootloader, for example 🤷‍♂️ My Motorola Edge (2025) that I bought from XFinity won't use any ringtone (built-in or custom) other than the default Moto.ogg when an actual phone call comes in. I c

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Ok, thank you so much for the update. Please keep us posted.

XfinityRoberto

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4 hours ago

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Packet Loss

Hi, I have been experiencing packet loss and intermittent connection drops (once a day) since there was maintenance done in my area around 10/22/25 - 11/6/25. I do not believe it is related to my equipment as I was using the same equipment next door without issues before moving into the neighbor's h

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Hey there, @user_4zml8u. Thank you for creating this post within our community forum so that our Digital Care Team can take a closer look! It would be my pleasure to check the status of your ticket and help escalate things further however necessary.

XfinitySara

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4 hours ago

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property damage claim

i’ve made numerous attempts to contact Xfinity but I always get the runaround. I did finally reach somebody to put in a claim on January 6 ticket number [Edited: "Personal Information"] we are now at January 15 and nothing has been done even though the email said they would contact me within one bus

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