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Issues With Tech Appointment
I am having significant issues with a tech appointment and making no progress after sitting on hold on the phone, chatting online with representatives, and wasting an incredible amount of time. On Wednesday, a tree service company knocked down my Xfinity lines. I have now been without internet for 4
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Your Home Network
sgtjdc - I understand how important it is to have full control over your recordings—especially when programs run long or don’t appear normally in the guide. With the Xfinity X1 guide, you can easily set a manual recording that gives you flexibility o
Increase Program recording start time to 30 Minutes
When I try to record programs from RAI Italia and Media Set, they very frequently start the program before the stated time in the Guide and therefore I miss the beginning. In the recording option there is a provision to continue recording the program 30 minutes later but only to start 2 minutes earl
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Yes. and I would like to have that changed to up to 30 minutes early.
Increase Program recording start time to 30 Minutes
When I try to record programs from RAI Italia and Media Set, they very frequently start the program before the stated time in the Guide and therefore I miss the beginning. In the recording option there is a provision to continue recording the program 30 minutes later but only to start 2 minutes earl
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user_vgvkv2 Thank you for trying those steps before reaching out for help with the Stream app freezing on your Samsung TV. If you are at home using your home network, have you used the Xfinity app troubleshooting options already by chance? The
Xfinity stream goes to a commercial break and never comes back
This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’
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Official Solution
Thank you for allowing us to review your account! We know changes can be quite difficult, but I am glad we were able to confirm that just a little more exterior work was needed before your installation. Now that you are all up and running, please kee
Left hanging by tech
I had an appointment scheduled today for service installation and the tech never showed up even though I received a text saying that he was at my location. I looked everywhere around the outside of my house and he was nowhere to be found. I tried to reschedule my appointment 3 times on that ridiculo
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Jackhag My team can definitely help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" i
Delays in activating my new mobile unlimited line
I signed up for the 5 year plan with the free unlimited mobile line. When I went to activate my line, it took away the service from my old carrier but couldn't activate my new line. I have now been without cell phone service for 36 hours. When I went to the local store, after an hour of waiting and
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problem with freezing while streaming
have an issue with freezing live TV streaming which I haven't had in the past. I have CNBC and Bloomberg running in a window and using a website in another. One of the streaming windows freezes, and although you can hear one the picture is frozen along with the open window sometimes one freezes some
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Xfinity Stream Website
user_i27tnd thank you for using the Xfinity Community Forums page to reach out. The default password should indeed be password, however if this was changed at some point the way to change it back would be resetting the equipment.
button reset not clearing admin tool username and password
I changed the username and password for the admin tool to access the modem via 10.0.0.1 and have long forgotten it. The only information in the Xfinity forums and troubleshooting advise to hold the WPS button down until the light on the front flashes. (the amount of time for holding the button varie
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Hello @user_4c5543, Thank you for reaching out on our Community Forum. It sounds like this has been frustrating, and we do not want that to be the case. Please send us a direct message with your full name and address so that we can assist you furthe
Trade in credit cannot apply
I traded in my old iPhones in September, shipped my old phones back for 1100$ credit for my two lines. Since I shipped my iPhones, I made over 10 phone calls to Xfinity agents, just to ask when the credit can be applied to my bill. All they told me is to ask me to wait and the credit will apply afte
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Hello @Anon10599, thank you for taking the time to leave a post. Sorry to hear that you are experiencing password reset issues when sending monthly newsletters. It looks like the repetitive sending pattern is triggering our automated security system.
monthly password resets
I develop and send out a monthly newsletter to about 400 people. I send it out in 10 groups of 40. Every month after I send out the newsletter I can no longer send or receive emails until I reset my password. This is a real nuisance that I have been putting up with for over six months. Is there a wa
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Greetings, MCPO! Thanks for posting on our XFINITY Community forum this weekend with your recent experience. This is never the experience we wish for you to go through. We would love the opportunity to help rectify this matter right away. Our team wi
TERRIBLE SUPPORT AND CUSTOMER SERVICE!
To start, if you are considering going with Xfinity- it may not be worth it given the billing and service frustrations. I am not going to get into listing the whole diatribe that started yesterday when I called to order add-on services and change my TV package. The only positive is that today I rece
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Hello @user_6lf088 thanks for taking the time to reach out. I am incredibly sorry to hear you have been without reliable service for nearly a month since your installation. That is far from the experience we want for our new customers, and I complete
Poor service
The day after my cable went in it hasn’t worked properly. I have text my customer service representative and each time I get, I put in a ticket. It is almost a month and still nothing. I am paying for service I am not receiving and I just saw on this sight the bill went up. Any suggestions??
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Thanks for reaching out to our Xfinity Community Forum @user_nsvy6a. It’s never our goal for a customer to feel like their service is anything less than the best! I definitely want to help you get your streaming stability sorted out, so you can
Angel app
When are you going to add the Angel app? I don’t want to buy another device, my tv is too old to cast it from my computer. I want to watch it on my 65” TV. I thought Xfinity was the best, before I got it, that is. Streaming loses sound, has to be reset all the time. If I have to buy a new device lik
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user_x1934u My team can help you with your mobile concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if neces
They broke my trade in phone so they didn’t have to give me the credit
I’ve had nothing but problems since I switched to Xfinity mobile. The chatty on top is when I sent my old phone as a trade in & received it back in the mail FOUR WEEKS KATER ABSOLUTELY SMASHED. I packaged it PROPERLY. I was supposed to get a $500 credit!!!!! Never got an email saying the condition o
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Greetings, user_76aght! We appreciate your feedback regarding our channel lineup on our XFINITY Community forum. I know how important it is to receive the channel lineup that best fits your household service level needs. If your service level needs h
A la Carte channels
What are you making us pay for channels we do not watch or for content with which we do not agree? You are making me subsidize channels that would not be able to stand on their own. I never watch hallmark for instance yet I am having to pay for it. Allow us to buy only the channels we watch no more
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user_z9tyhe, hello there and thanks for reaching out. I can totally help you out with your concern. Please do not share personal information publicly. To move forward with your concern, please send us a direct message with your full name and complete
HBO Max
Hi. I’m trying to cancel my Max with ads. I was referred to contact Max, but the billing is done through Xfinity and needs to be canceled through Xfinity. My name is [Personal Information]. Thank you kindly.
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Hey there girarja 👋 I appreciate you coming to our community to let us know about the downstream issues you noticed, and you're in the best place for help! Has anything changed since creating your post or did you end up scheduling a service technici
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Missing Downstream Channels
I have recently been having issues getting all downstream channels. When I login to xfinity to check status it says no issues detected, but when I open a chat window it immediately says it has detected an issue and wants to schedule a service call. I guess I will eventually go that route, but it jus
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