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Thank you so much for your kind words and quick response. I truly appreciate it!

Unable to cancel at former residence

My mom has brain cancer and I have become her caretaker. She signed up for xfinity at her former apartment complex but I recently moved her closer to me. I tried to transfer her services but after several hours of chatting with an agent, they couldn’t figure it out and created a second account with

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Hey there Euther 👋 Thanks so much for taking the time to reach out and bring this to our attention in our community forum. It definitely helps not only us, but others like yourself that may get these type of calls in the future 👍 If you got a call

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You're 50% discount has been removed and your account

Just received this voicemail. What is this please? I can provide the audio as well. Hello, this voicemail is from Comcast/Xfinity. You're 50% discount has been removed and your account is now pending a full rate billing adjustment Further in action may result in administrative fees call back imme

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Hello Karesumn . I am very sorry to hear about your mom and can only imagine what you and your family are going through. Typically, we need an account holder to contact us to fully disconnect an account. But I would be happy to see what we can do in

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Unable to cancel at former residence

My mom has brain cancer and I have become her caretaker. She signed up for xfinity at her former apartment complex but I recently moved her closer to me. I tried to transfer her services but after several hours of chatting with an agent, they couldn’t figure it out and created a second account with

Question

@user_sgp2yj Please clear your cache and cookies or try a different browser to see if you are able to gain access.

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I can’t pay my bill online and I am no longer in the US

I have the same problem as described here: https://forums.xfinity.com/conversations/billing/i-cannot-make-a-payment-online-or-using-the-xfinity-app/6521c3f7697e8c6b344608b5 Since I am in another country, I can’t go to a store or send a check.

Question

Unable to cancel at former residence

My mom has brain cancer and I have become her caretaker. She signed up for xfinity at her former apartment complex but I recently moved her closer to me. I tried to transfer her services but after several hours of chatting with an agent, they couldn’t figure it out and created a second account with

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@XfinityShawn​ I am trying to pay in the website

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I can’t pay my bill online and I am no longer in the US

I have the same problem as described here: https://forums.xfinity.com/conversations/billing/i-cannot-make-a-payment-online-or-using-the-xfinity-app/6521c3f7697e8c6b344608b5 Since I am in another country, I can’t go to a store or send a check.

Question

You're 50% discount has been removed and your account

Just received this voicemail. What is this please? I can provide the audio as well. Hello, this voicemail is from Comcast/Xfinity. You're 50% discount has been removed and your account is now pending a full rate billing adjustment Further in action may result in administrative fees call back imme

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Aaarrgghh. I didn't see that XfinityPaula had responded, and now she's apparently no longer active.  ... sigh.

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9 hours ago

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Security Certificate that cannot be verified for Outlook classic -- POP3

Whenever I open MS Outlook, I get an error message, "Internet Security Warning" related to all of my Comcast email addresses. This doesn't affect my other email accounts (gmail.com, outlook.com, mail.com). It's not a huge issue, just really irritating, since all I have to do is to click "Yes" and m

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Disconnect services

I want to disconnect and end my services and there's no good way to do so!

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Temporary Service Plan issue

I enrolled in a temporary service plan and paid the $50 to activate. The $50 payment is posted to my account but just as a regular one-time payment, the payment plan and monthly payment details are not reflected on my account, and my service has been disconnected. Can anybody help me out? I have scr

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Hello user_xy81mi , sorry to hear the app and website are giving you trouble with making a payment. What is the specific error you are receiving when trying to initiate the payment?

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bill pay is not working

I've been trying for 3 days to pay my bill online. I've signed in, requested the code to verify and entered the code.  The system bounces back to verify again.

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user_sgp2yj Are you having an issue with the Xfinity app, and online as per that link?   

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I can’t pay my bill online and I am no longer in the US

I have the same problem as described here: https://forums.xfinity.com/conversations/billing/i-cannot-make-a-payment-online-or-using-the-xfinity-app/6521c3f7697e8c6b344608b5 Since I am in another country, I can’t go to a store or send a check.

Question

I have tried to make a payment online and on the app and it gives me an error. I have removed the app, cleared the history and cashe, had signed out and back in. I cannot make a payment on either platform. This is very frustrating.

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bill pay is not working

I've been trying for 3 days to pay my bill online. I've signed in, requested the code to verify and entered the code.  The system bounces back to verify again.

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Hello user_zuujn3! Above all else, we'd hate to lose you as a member of the Xfinity family, and I appreciate you giving us the opportunity to support you here in our community forum ❤️ You've come to the right place for help, and I'd be glad to take

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Incorrect Billing

Hello, I have been told by 3 agents that I will be paying a certain amount for internet. I have continued to be charged almost double that amount multiple times. I will likely be reporting xfinity for fraudulent billing and cancelling services, but wanted to give this a shot as I have been a custome

Question

I can’t pay my bill online and I am no longer in the US

I have the same problem as described here: https://forums.xfinity.com/conversations/billing/i-cannot-make-a-payment-online-or-using-the-xfinity-app/6521c3f7697e8c6b344608b5 Since I am in another country, I can’t go to a store or send a check.

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