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user_02jk51
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2 Messages

Wednesday, July 16th, 2025

xfinity support - Watch button doesn't work anymore

Hi,

I watch xfinity streaming on my Mac and starting a few days ago I can no longer watch because the "Watch" button no longer works. It acts like it isn't a link anymore - I can click it but nothing happens.  Please advise.

Thanks,

Susan 

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2 months ago

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user_5w15rf

Contributor

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32 Messages

2 months ago

@user_02jk51  there is known issue with the Xfinity streaming portal, their enginners are aware and are working on it, the work around for now is to use the Xfinity streaming app on mobile device. You may want to try clearing  cookies caches too 

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XfinityMarshante

Official Employee

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469 Messages

2 months ago

Hello @user_02jk51, Thank you for taking the time to leave a post. Sorry to hear that you're having issues watching the Xfinity Stream app on your Mac. Have you tried clearing your cookies and cache? Have you tried logging out of the app and then logging back in?  

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user_02jk51

Visitor

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2 Messages

Yes, I've tried all of those things and they did not work. I just figured out that I can use the watch button and view streaming when using my browser in Incognito mode but I'd rather not have to do that every time I want to watch something.  

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2 months ago

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XfinityMarshante

Official Employee

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469 Messages

@user_02jk51 Thank you for that information. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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