Unable to Access Peacock Premium via Xfinity – Requesting Assistance

Hi Xfinity Support,

I’ve been unable to activate Peacock Premium through my Xfinity account despite following all the instructions in your Help Center. I’ve confirmed that I’m eligible based on my internet plan and Xfinity Rewards status. I’ve tried multiple devices, browsers, and different email addresses—but I still cannot access Peacock.

I previously called Xfinity support but did not receive a follow-up.

I'm currently signed in with the Xfinity ID tied to my account. Please let me know if additional information is needed—I'm happy to provide it via private message.

Thank you in advance for your help.

Best regards,