UNCNU's profile

Contributor

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98 Messages

Friday, July 18th, 2025 9:25 PM

sports app

xfinity, please fix the sports app.  for the past two weeks every single time I open it a big message pops up telling me I can set close game alerts. I don't need this popping up every time I open the app.

Contributor

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315 Messages

1 day ago

that might be in the notification settings, 

turn off some of those notifications and the pop ups should disappear

Visitor

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1 Message

1 day ago

I am seeing the same behavior for about the same amount of time (~ 2 weeks).

I have tried the following:
* Restart the cable box
* Turn off "Sports" notifications
* Turn off "All" notifications
* Set a "close game alert" for a game

To be clear, this is what is happening. When you press the "C" button on your voice remote, the "Sports Zone" app appears as expected. But shortly thereafter, you receive an overlay notification with the title "Set close game alerts in the Sports Zone app" and with the body text "Never miss the most exciting moments. Get a notification on your TV screen when the game gets close and the clock is running out - even when you're watching something else." and a button with the label "Got it". When the "Got it" button is selected, the overlay notification is dismissed. Every time you display the "Sports Zone" app thereafter, the same overlay notification appears.

So when does "Got it" *not* mean "Yes, what you just informed me of is understood"?

This is clearly a bug/defect.

Comcast, please issue a fix.

(edited)

Visitor

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10 Messages

I am seeing the same behavior i haven't changed any settings so why is it not working ???

Official Employee

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262 Messages

10 hours ago

Hello @UNCNU, Thank you for taking the time to leave a post. Sorry to hear that you are having issues with the notifications in the sports app. Have you gone into the settings, preferences, notifications, and then sports to turn the sports notifications off? 

Visitor

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10 Messages

sports notifications are already off ?

Frequent Visitor

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8 Messages

9 hours ago

I have the same issue. I turned the sports notifications off and still get it.

I also cannot set any favorites in the my teams settings

Visitor

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10 Messages

for what we pay for xfinity service it should have been fixed by now 😡

Contributor

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98 Messages

7 hours ago

yeah, it's not a notification issue,  but an issue with the sports app.

Official Employee

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262 Messages

@UNCNU, so when you dismiss the notification, it comes back each time you open the sports app? Have you tried to set a close game alert, If so does it still pop up after doing so? 

I am an Official Xfinity Employee.
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Visitor

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10 Messages

yes message pops up telling me I can set close game alerts and it still pops up

Visitor

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10 Messages

it has lost my favorite teams and the pop asks to set them again then restart system and it didn't remember my favorites and window pops up  asking to set them again !

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