I called customer service, the automated agent said the wait time would be more than 10 minutes, but I could select ‘1’ and it would allow me to speak with a live agent through text.
Hello @user_01jzcx, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. What concerns or questions did you have, so we know how to better assist you?
Hey there user_01jzcx 👋 Our community forum is comprised solely of live agents based directly out of our corporate headquarters in the US, and more than anything we want to help with any concerns or questions you have. Was there anything specific you were needing help with today?
user_gb3sv2
Visitor
•
2 Messages
2 days ago
I called customer service, the automated agent said the wait time would be more than 10 minutes, but I could select ‘1’ and it would allow me to speak with a live agent through text.
0
0
XfinityChelseaB
Official Employee
•
1.9K Messages
2 days ago
Hello @user_01jzcx, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. What concerns or questions did you have, so we know how to better assist you?
0
0
XfinitySeth
Official Employee
•
284 Messages
1 day ago
Hey there user_01jzcx 👋 Our community forum is comprised solely of live agents based directly out of our corporate headquarters in the US, and more than anything we want to help with any concerns or questions you have. Was there anything specific you were needing help with today?
0
0