sports app

xfinity, please fix the sports app. for the past two weeks every single time I open it a big message pops up telling me I can set close game alerts. I don't need this popping up every time I open the app.

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westwayneguy88888

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343 Messages

1 month ago

that might be in the notification settings,

turn off some of those notifications and the pop ups should disappear

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UNCNU

Contributor

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99 Messages

unfortunately that didn't work. it just shuts off notifications in the notifications section of the guide. the sports app settings only relate to following specific teams and sports odds.

I think it's just some dumb glitch like when I used to get voice remote reminders every time I changed a channel despite having the voice remote feature turned off.

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1 month ago

0

W

westwayneguy88888

Contributor

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343 Messages

@UNCNU I am seeing the same behavior, I must not have used the app much this week because of the all star break.... I agree with you , It's annoying

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1 month ago

G

GFalk

Visitor

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1 Message

1 month ago

I am seeing the same behavior for about the same amount of time (~ 2 weeks).

I have tried the following:
* Restart the cable box
* Turn off "Sports" notifications
* Turn off "All" notifications
* Set a "close game alert" for a game

To be clear, this is what is happening. When you press the "C" button on your voice remote, the "Sports Zone" app appears as expected. But shortly thereafter, you receive an overlay notification with the title "Set close game alerts in the Sports Zone app" and with the body text "Never miss the most exciting moments. Get a notification on your TV screen when the game gets close and the clock is running out - even when you're watching something else." and a button with the label "Got it". When the "Got it" button is selected, the overlay notification is dismissed. Every time you display the "Sports Zone" app thereafter, the same overlay notification appears.

So when does "Got it" *not* mean "Yes, what you just informed me of is understood"?

This is clearly a bug/defect.

Comcast, please issue a fix.

(edited)

3

deugenepolito

Visitor

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16 Messages

I am seeing the same behavior i haven't changed any settings so why is it not working ???

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1 month ago

0

XfinityJohnG

Official Employee

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2K Messages

Thank you very much for reaching out to us here @GFalk. We can share that feedback on the sports app issue from our end for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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binaural2000

Contributor

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40 Messages

Hello, besides the frustrating pop up that won’t go away, can you also please share with the same appropriate team on your end that the “my team” favorites have been wiped out for everyone? And there is an error that occurs when you try to reset your favorite teams. There are multiple threads on this, one user provided screenshots of the error happening. It started happening the same time as the pop up issue, so it has to be related. Thank you.

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1 month ago

XfinityMarshante

Official Employee

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434 Messages

1 month ago

Hello @UNCNU, Thank you for taking the time to leave a post. Sorry to hear that you are having issues with the notifications in the sports app. Have you gone into the settings, preferences, notifications, and then sports to turn the sports notifications off?

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deugenepolito

Visitor

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16 Messages

sports notifications are already off ?

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1 month ago

0

brett5355

Frequent Visitor

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11 Messages

1 month ago

I have the same issue. I turned the sports notifications off and still get it.

I also cannot set any favorites in the my teams settings

1

deugenepolito

Visitor

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16 Messages

for what we pay for xfinity service it should have been fixed by now 😡

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1 month ago

UNCNU

Contributor

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99 Messages

1 month ago

yeah, it's not a notification issue, but an issue with the sports app.

4

XfinityMarshante

Official Employee

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434 Messages

@UNCNU, so when you dismiss the notification, it comes back each time you open the sports app? Have you tried to set a close game alert, If so does it still pop up after doing so?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

deugenepolito

Visitor

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16 Messages

yes message pops up telling me I can set close game alerts and it still pops up

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1 month ago

deugenepolito

Visitor

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16 Messages

it has lost my favorite teams and the pop asks to set them again then restart system and it didn't remember my favorites and window pops up asking to set them again !

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1 month ago

XfinityEricB

Official Employee

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2.5K Messages

deugenepolito This sounds like something that would be frustrating for me as well, and I would be happy to help get the notification issue fixed for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In"

If necessary Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

Farginbastitch

New Poster

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5 Messages

1 month ago

I have the same exact problem, as well as not having the “My Teams” tab listed anymore. [Edited: Language]!? Every time Xfinity changes something, they ruin it and raise the [Edited: Language] price. Really getting tired of this.

(edited)

0

U

user_q68rx2

2 Messages

1 month ago

Save your time this cannot be turned off.I tried everything and every suggestion.It started a few weeks ago and it cannot be [Edit: language]

(edited)

0

U

user_3b3da7

Visitor

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1 Message

1 month ago

I have the exact same problem as described in these post. It is extremely frustrating! Almost time to start looking into Verizon.

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TechnoG

Frequent Visitor

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11 Messages

1 month ago

No more My List for favorite teams. Lost this a few days ago. What the heck is wrong Comcast?!

1

XfinityEmilyB

Official Employee

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2.3K Messages

TechnoG Thank you for taking time out of your day to bring this to our attention. I want to make sure you're able to access the My List feature. Are you noticing issues through a cable box? What troubleshooting steps have you tried so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

0

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user_uzq886

Visitor

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1 Message

1 month ago

Bring back the my favorite list and remove the stupid pop-up!!! All notifications are off!!

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Semor

Frequent Visitor

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11 Messages

1 month ago

The same annoying issues for me I have tried all suggestions many, many times to no avail clearly a comcast problem. Does anyone at Xfinity/Comcast care, for what I am paying one would think I would get what I am paying for. Not sure Verizon is any better but might be time to switch,

1

XfinityJeniece

Official Employee

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3.4K Messages

Semor There was a known issue with this feature. Are you still having the same issue, or have you tried again to see if this issue is resolved for you now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

ash222

New Poster

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3 Messages

1 month ago

Same problem. From all the posts I've been reading still seems there's no solution. Very frustrating. It has been like this for a week or so. Is anyone even trying to fix it at Comcast?

1

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UNCNU

Contributor

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99 Messages

seems like it's finally fixed, at least on my tvs. I should get a month of free cable for bringing it to their attention.

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1 month ago

fc2

New Poster

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3 Messages

1 month ago

We all have the same problem! Why they don't just say it's not available anymore!! Tech support has no clue how to fix the issue because they have removed it completely!!! I'm DONE

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XfinitySeth

Official Employee

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453 Messages

Hello fc2! I know getting the latest updates from your teams is important, so I want to help! Are you still showing the X1 sports app to be a selectable option from your app screen?

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1 month ago

0

X1

UNCNU

sports app

westwayneguy88888

UNCNU

westwayneguy88888

GFalk

deugenepolito

XfinityJohnG

binaural2000

XfinityMarshante

deugenepolito

brett5355

deugenepolito

UNCNU

XfinityMarshante

deugenepolito

deugenepolito

XfinityEricB

Farginbastitch

user_q68rx2

user_3b3da7

TechnoG

XfinityEmilyB

user_uzq886

Semor

XfinityJeniece

ash222

UNCNU

fc2

XfinitySeth

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