Unable to stream

Hi there, @user_iwnv4c I'm sorry to hear that you are not able to stream. It's been a few days since you posted. Are you still experiencing trouble? If so please don't hesitate to reach back out.-Richard

stream does not work with firefox on mac, but does with other browsers. This is not the forst time. It's been inop for 5 days.

Hello, @skeptical4ever thank you for reaching out over Xfinity Forums. There is a known issue with the Xfinity Stream Portal (www.xfinity.com/stream), and our engineer team is working to get this resolved as quickly as possible. There is an open ticket, currently there is no ETA for the resolution. The work around provided by the engineer team is to utilize the Xfinity Stream App on a mobile device or tablet. I'll monitor the ticket for updates, and make sure to keep in touch throughout the remaining process. If you need anything in the meantime, please let me know. 

@XfinityRichard​ I still cannot stream on my Mac. Yesterday I could see the channels but when I clicked on "WATCH" nothing would happen. Today, I cannot get past the purple sign-in screen so cannot even see my channels.

I am having the same problem, in NJ market.  Nothing happens when I press "Play" in the Streaming, or Live TV.  Only having the problem on my computer.  Ipad, phone and TV works fine.  Registered issue on the phone customer support, but no answer.  Hopefully Xfinity fixes this soon.  Problem since Friday, 7.11. morning.  

Good afternoon @gramrules, and thank you for reaching on our Forums to let us know that you are also experiencing issues streaming with the XFINITY Stream website. To confirm, are you experiencing any error codes or messages? Is this happening on the app as well as the website? 

@XfinityAlyssaA​ I cant' stream on my Macbook on Safari and Firefox- the two browsers I use. It doesn't work in incognito mode either. This is obviously impacting a ton of users and has been for over a month. Why hasn't it been fixed?

Hello @user_bn5b3o. Does the streaming work on any of your other devices? Like a smartphone or tablet? 

yes. iPhone 16 pro max works.

MacBook Air OS15.5 issue with screen resizing to allow selection of Main Menu: Home - Saved - Live TV - Browse

Also, when I select a show on Home via selecting icon it times out with an unable to connect or having a problem.

Is it an Apple update that caused the problem? It's been like this for a few weeks now.

Same thing is happenign to me.  AND my bill just went up by like $60 bucks this month.  Charging more for less service...how wonderful.

Hey there! We can help with these concerns including your billing. Please send us a direct message with your full name and service address to get started. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityEva​ How about if Xfinity fixes the problem?

Hmm...must be a PC issue. Thanks for the feedback. Guess I will use my tablet for now on and not bother with it on the PC/Mac.

Hello @user_ujgas0. Thank you for reaching out on our community [Edit: community name]. Is the streaming app working on a tablet or smartphone? 

Same issue for me on Mac in SF Bay area. >24 hrs now.

I just tried again on Mac. It hangs forever at the purple xfinity stream ... page

@user_9jrilj​ Same issuew= here in Savannah, GA. Spent over 2 hrs yeterday with Tech support. Did everything from here. Xfinity says it is something with Xfinity. The Engineers are working on it, I hear

Great  thanks - I am considering to change to one of their competitors - this should not happen "without them knowing". 

Thank you for that information @user_62tuwh. If you are still running into issues with that service feel free to reach out here. 

Still down for me too, into the 3rd day now. I am paying for a service that doesn't work, and they didn't even know it wasn't working and don't even acknowledge they are working on it. I even submitted a SUPPORT TICKET, but it shows I have NONE listed in my account. Time to switch providers to get what I am paying for.

We are sorry to hear that you are also experiencing issues streaming @user_uwob3k and our team is happy to help troubleshoot. May I confirm if you are experiencing any error codes or messages? 

Hello! Are you stil experiencing issues at this time? 

I am from Minneapolis Market as well and frustrated b/c it is 5 days of this.  This is how I watch TV and so it would be great if you could fix this or offer a discount for the days I couldn't stream. 

@XfinityPeterH​ I'm not the OP but yes of course those things have been done. I've tried on several browsers as well. If a lot of people have reported it it seems like it is an Xfinity issue.

@XfinityPeterH​ Hello and thanks for helping - yes, I have cleared my cache, as well as powered on/off. Also, I tried it here on 2 Macs without success - but when I tried on a PC I found that it is working fine. So, this could be an Apple related issue. Let us know if you discover anything. Thanks

I have the same issue here. It started right after a reboot for the July patches which came out on Tuesday. I tried uninstalling the patches that Windows allowed me to but it did not help. I hope they can figure out why soon.

Also for those that still cannot stream there is a workaround.... Open inPrivate browsing in edge and launch the portal that way. Works for me.

Thanks for sharing that the Xfinity Stream Portal is also not working for you, user_d6jxt4. This page shows the Minimum System Recommendations for the Xfinity Stream Portal. Are you running Windows 10, Windows 11 or OS X 11 or later on the Mini Gaming PC? 

Like others here, I had no problems streaming BEFORE July 10th. (I updated on the 9th at bedtime.) 
Since you requested, here's proof my system is adequate. 
Required:
Windows 11 = Yes 
Processor = AMD Ryzen 7 5700U > min.:  AMD Athlon 3400
RAM = 16GB > min. 128 MB
Video Card = 496 MB > 64 MB memory

Again, I feel certain that there's a compatibility problem with your site & the windows update because it's literally the only change made between July 9 (when it worked) & July 10 (when it failed). 

Let's see if we can take a look at this further. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

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The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

OK thanks - yeah I am in Houston area also...will sit back and wait and see now if it starts working again within the next few days. Thanks

Same problem too, also in Houston.  Cannot stream on PC.  Just Xfinity stream logo  and 3 dots.

Am an IT Tech and check all the normal items... cache, browser, networking. etc. 

Works fine on mobile phone.  

I am having the same problem on my Mac using Safari.  Xfinity streaming webpage either won't load at all or won't load completely enough so that I can search on a show or movie and then click to watch.  Totally infuriating at this price.