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add an additional esim to my new iPhone16 Pro Max
I have iPhone 12 Pro Max with Dual SIM (1 Tmobile & 1 International eSIM). I have recently traded my iPhone12 with Xfinity and got iPhone 16 device. I have ported my Tmobile number to Xfinity mobile successfully. However, I am unable to add a second eSIM to my new iPhone 16 by transferring from old
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Network
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Free ipad
Email from Xfinity offering a free Apple 10th generation iPad for participating in a survey spam?
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Customer Service
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Apple TV+ Won't Start
I have four X1 boxes. One is a new XG1v4 I got last week as a replacement and Apple TV doesn't load on it. The screen parks on the app logo and never goes to the content. The other apps load on that DVR and I can get to Apple content just fine on the other three boxes. I've power cycled the box and
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X1
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No notification of voicemails
I switched from Verizon to Xfinity about a month ago (BYOD Pixel 2). Until today, I did not realize that I am not being provided with notifications when a voicemail is received, or any way to listen to voicemails, through the standard Android voicemail app. I have to manually dial in to see if I hav
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Plan
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xfinity Stream to AppleTV
I read in Dec 2021 that Brian Robert announced that Comcast and Apple made a deal to work together on some technologies. View AppleTv shows thru x1 Box AND stream xFinity Stream App to AppleTv device. Does anyone know when XFinity Stream to AppleTv device will be available. I have an AppleTv device
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Xfinity Stream App
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On demand episodes only available in HD, not SD
Earlier this year there was a problem where Season 2, Episode 2 of Snowpiercer (TNT) was only available on demand for free in HD, not SD. It took several weeks to fix this. Now the same problem has occurred again with two shows: Season 5, Episode 18 of Riverdale (CW) and Season 4, Episode 9 of Black
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On Demand
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outage credit limit
Hi I had internet outage pretty much the whole of work hours yesterday, and the Xfinity provided router stopped working for more than a day last month and needed replacement by an Xfinity technician.. When I tried to request for outage credit I get this message: "Your account isn't eligible for a cr
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Billing
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Xfinity cut our Invisible Fence
Last week, Xfinity was out (while we weren't home) to bury a cable they installed last November. In the process, they cut our Invisible Fence. Yesterday, Invisible Fence repaired the broken line, at a cost to me of $237. It seems Xfinity should be responsible for this. I can provide the Invisible Fe
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Billing
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Smithsonian Channel
We are new Comcast customers as of today, had our 120+ HD package installed today however before we switched yesterday I made sure to confirm with our agent who also confirmed with his supervisor that we would have the Smithsonian Channel.... then when the tech was at our house installing the cable
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Channels and Programming
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Credit for extended outage
After 12 days service has been restored from the storms in Portland. Went online to check for credit eligibility for the extended lack of service. The site won’t let you submit for service disruption over 7 days??? That checks out Comcast. [Edited: Language]
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Billing
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XG1V4 Cable Box constantly resets video resolution to 480p for a 4K TV
Hello, I am dealing with a very annoying issue of the Xfinity XG1V4 K Cable Box resetting itself to a Video resolution to 480p even after going into the Video Preferences and setting the resoltion to 2160p (Best Available). The configuration I am using is the XG1V4 connected to a Marantz receiver (M
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X1
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XB6 bridge mode: not forwarding any ports nor able to access admin page
I have a XB6 gateway. Port 1 of the gateway is connected to a nest router. Port 2 is unused. Prior to putting it in Bridge mode, I could access the admin panel at 10.0.0.1 My goal is to port forward all traffic to nest router and let it's built-in firewall take care of blocking or routing traffic. S
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Your Home Network
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voice modem stopped working
My VOIP service through Xfinity stopped working. Message on phone says "check tel line". Power light is on the voice modem. Light next to power light is flashing. No other lights are on. All phones are charged and on the hook.
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Home Phone Service & Equipment
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Phishing message or real?
I received a vm that my 50% promo rate would end today. Trying to talk to someone to find out if the call was real or not, but IMPOSSIBLE to talk to anyone. I swear if my rate does go up, there will be [Edited: Language] to pay and I'll yank my business. Sick, sick, sick of their bloody AI that save
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Customer Service
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Access Denied to xfinity.com for all devices on network, all browsers
Whenever I try to access a xfinity.com site from my home network on any device and any browser I get: Access Denied You don't have permission to access "http://www.xfinity.com/" on this server. Reference #18.cf034017.1633720197.a37f4e But if I use a VPN it works. I wouldn't care except I want to upg
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Your Home Network
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Gigabit x2 Service customer owned equipment,
OK, wondering if someone could point me in the right directions. I've had the Gigabit Extra, 1200 Mbps / 200 (90 or so Max) up for a while and been running good till my router went out, so upgrades were needed. I went ahead and upgraded to a new Mesh system with a approved Xfinity Next Gen Speed Tie
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Customer Service
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Voiceline Text Messaging Retirement Questions
Very glad to see the retiring text announcement. - You say no more texting FROM the App or Text web page, but . . . . - What about INCOMING text messages? - Can incoming texts still make my C'cast non-cell phone ring? - Will they get a “not accepting” message? - Is the retirement complete or partial
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Home Phone Features
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Lost access to Xfinity app
I received a new device connected notification. I didn't recognize it, so I paused it. Now I can get into the Xfinity app on my phone.
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Xfinity App
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Is the Gigabit x2 service and XB10 available in my area yet?
Hi! I'm trying to find out if the Gigabit X2 and the XB10 modem are available in my area yet? { Edit personal Informatiion}
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Customer Service