New Poster
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8 Messages
Access Denied to xfinity.com for all devices on network, all browsers
Whenever I try to access a xfinity.com site from my home network on any device and any browser I get:
Access Denied
You don't have permission to access "http://www.xfinity.com/" on this server.
Reference #18.cf034017.1633720197.a37f4e
But if I use a VPN it works. I wouldn't care except I want to upgrade to TV/streaming and that method won't work well for a variety of reasons.
You'd think Xfinity would want to solve my problem so I upgrade my service but instead they waste my time with terrible lengthy customer service talking about "amazing data sent to my modem" then reading me commercials for their other services.
Accepted Solution
EG
Expert
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110.1K Messages
4 years ago
Sounds like Your WAN / public IP address may be being blocked internally by the servers for some odd reason. As a work-around, If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address.
Still no joy ? Try contacting this team about it;
Comcast Customer Security Assurance. You can contact them online using the link below;
https://spa.xfinity.com/?linkId=130556429
Or call them at 1-888-565-4329 or 844-355-8719
Business Hours: 6:00am - 2:00am EST, 7 days a week
Good luck !
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Andyr1
Gold Problem Solver
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8K Messages
4 years ago
Have you tried rebooting the modem? There are occasional issues where some local update causes a database to get confused and it has trouble authorizing your modem to access xfinity sites. A reboot refreshes everything.
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CCEthan
Official Employee
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1.4K Messages
4 years ago
Hi, @Miguelandre. I appreciate your time working on this issue. We are full service here and can figure out what is going on. Since you have already rebooted we will want to look at putting in a ticket. You can't access our sites no matter the type of connection, correct? Wifi or Ethernet. Router or modem?
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Miguelandre
New Poster
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8 Messages
4 years ago
Nope, neither works. I've submitted tickets multiple times, this has never been resolved. I canceled my TV because of it since streaming was affected.
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