Miguelandre's profile

New Poster

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8 Messages

Fri, Oct 8, 2021 7:12 PM

Access Denied to xfinity.com for all devices on network, all browsers

Whenever I try to access a xfinity.com site from my home network on any device and any browser I get:

Access Denied

You don't have permission to access "http://www.xfinity.com/" on this server.

Reference #18.cf034017.1633720197.a37f4e

But if I use a VPN it works. I wouldn't care except I want to upgrade to TV/streaming and that method won't work well for a variety of reasons.

You'd think Xfinity would want to solve my problem so I upgrade my service but instead they waste my time with terrible lengthy customer service talking about "amazing data sent to my modem" then reading me commercials for their other services.

Accepted Solution

EG

Expert

 • 

89.9K Messages

16 d ago

Sounds like Your WAN / public IP address may be being blocked internally by the servers for some odd reason. As a work-around, If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address.

Still no joy ? Try contacting this team about it;


Comcast Customer Security Assurance. You can contact them online using the link below;


https://spa.xfinity.com/?linkId=130556429  

Or call them at 1-888-565-4329 or 844-355-8719


Business Hours: 6:00am - 2:00am EST, 7 days a week


Good luck !

New Poster

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8 Messages

@EG  Yeah, something like that. the Security Assurance team fixed it.

EG

Expert

 • 

89.9K Messages

@Miguelandre

Thanks for circling back ! Glad you got it squared away ! 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
andyross

Gold Problem Solver

 • 

7.1K Messages

19 d ago

Have you tried rebooting the modem? There are occasional issues where some local update causes a database to get confused and it has trouble authorizing your modem to access xfinity sites. A reboot refreshes everything.

New Poster

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8 Messages

@andyross So many times...thanks though.

XfinityEthan

Official Employee

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394 Messages

18 d ago

Hi, @Miguelandre. I appreciate your time working on this issue. We are full service here and can figure out what is going on. Since you have already rebooted we will want to look at putting in a ticket. You can't access our sites no matter the type of connection, correct? Wifi or Ethernet. Router or modem?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

New Poster

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8 Messages

17 d ago

Nope, neither works. I've submitted tickets multiple times, this has never been resolved. I canceled my TV because of it since streaming was affected.

Official Employee

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142 Messages

That is frustrating! You mention that it works when you are connected to your VPN. Does it work if you go into incognito mode on any browsers? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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8 Messages

No, that doesn't work.

Official Employee

 • 

202 Messages

I want to take a deeper look for you. Send a direct message to Xfinity Support with your name and address please. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

8 Messages

Thanks Anthony. It took some more hoop-jumping but the Security team finally escalated it to the right place and fixed the issue.

XfinityEthan

Official Employee

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394 Messages

Great to hear! I appreciate your time working on it. Let us know if you need anything else!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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