I just did a self-install upgrade to X1. XFi and the main DVR box is working fine, but the small satellite will not play TV shows. I can see the guide, but when a show is selected only a black screen with no sound is displayed. Shows recorded from the main DVR play fine. The system will occasionally

I am signed up for the automatic payments. If I make a payment before my withdrawal date, will my next scheduled payment still be pulled from my account?

My neighbor has been experiencing the above error message almost every morning over the past two weeks. I reboot the system (unplugging the main box)—sometimes it comes back after one attempt, and sometimes it takes up to three attempts. This is getting old... Nothing has changed on the setup. What'

I need to cancel the tv part and keep internet. It’s way overpriced. I’m done talking to customer support who can barely understand me and tells me to have a good day every 2minutes.

Trying to program 2 XR15 remotes to a wireless box with no luck. The screen asking for the 3 digit code pops up, but won't accept any inputs. Any help would be greatly appreciated. Thank you

I had great customer service today on live chat and wanted to leave a good review on a survey, but after clicking on "download transcript" it didn't allow me to complete the survey anymore to give a kudos to the person who helped me out. Any way I can do this now?

Solved: I switched to Arris S33 and so far no issues with service or reboots. Still get occasional "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW. Dynamic Range Window violation" messages in the logs but modem keeps working. Update: Support has co

I recently upgraded to a new gateway - XB8T. However, my HP Envy 4500 printer will not connect to the gateway at all. I have tried connecting via WPS to no avail. I have gone to the Admin page and turned OFF the 5 and 6 gHz connections and left on the 2.4 gHz and also tried that, to no avail. How ca

The discount with using autopay and checking account was never received, please help me to fix that, thanks!

My remote I broken and I can’t get a hold of anybody to get it replaced

Hi, my promotional Internet rate has recently increased after 24 months, I am wondering whether there is an option to change it back down?

Hello, I have a TingFire monitor on my electrical system. It stopped sending info to the company email/server. The company is requesting I send the text/email below. I have verified all the open ports and Firewall settings on my Arris router. Thank you and please read the text below. Dear ISP Suppor

OK a couple weeks ago I posted in here that I could not get my XiD-C's (I have 2) to talk to the X1 DVR. Someone very kind @CCAndrew helped me troubleshoot that. The XiD-C in one room actually worked perfectly for about an hour and a half. Since then the XiD-C will not get Live TV (Won't Acquire a t

Hello, I will be getting the new ASUS AX6000 Modem/Router soon! My current router is a Netgear Genie C7000v2. The Netgear C7000v2 is configured on the 192.168.0.1 intranet. Therefore, many of my devices are configured to respond to the 192.168.0.1 intranet. I know that, the new xFinity Orbi Modem/Ro

need how long i have been a customer

I received a call saying my apartment's address is not in the system. It is an established apartment complex built in 2019 and other residents at the complex have Xfinity. The address can be found on Google if you type in the apartment complex's name. She gave me a ticket number and said it would ta

I was supposed to get delivered an Xfinity Starter Kit that included the Xfinity Flex router/modem. It was stolen off of my porch and now I am unable to use the internet since I have no router/modem of my own. Can I be resent another starter kit and am I offered theft reimbursement?

Our business phone has been spoofed and people are calling us saying they received a call from our number when we didn't make the calls. Spent almost 2 hours on the phone with Support and I was transferred 4 times. No one really understood the problem. Xfinity support is horrible, you can barely hea

I've been trying for many times over last month, still the same issue. I have my own modem. I had unlimited data before but after I changed my internet plan, it seemed I no longer had it. And virtual assistant didn't help!

I've been trying to watch the Fifa 22 World Cup on the Fox Sports App but whenever I try to watch a game it says this content is not included in your tv package. I want to know how to fix this and add it to my TV Package.