I'd like to upgrade my plan to unlimited data (own my own modem). I believe it's $30/month. There seems to be no easy way to do it online so I would like to DM customer service to see if they can help. I currently have no access to DM bubble on my page... Thank you.

New TV customer, had box delivered today. Connected coax cable from the wall to splitter that came with equipment, then one coax from splitter to X1 box and another coax from splitter to cable mode,m. When all 3 are connected I get the error code RDK 03004 and it asks to check all connections. They

I’ve had two pods plugged in for 2 weeks and they have never connected to any device. They are spaced apart and not too far from the gateway. I’m thinking they are a waste of money and I need to try to return them.

Are initial questions marked as 'Private', if not then why did that happen? I am trying to post an issue in the internet area, and my initial post is marked as 'Private'. Is it under review first?

I have the xb7 modem. the technical description says that one port on the back is an "alarm port". What does that mean?

can the movies anywhere app be added to flex ? The app was in the X1 box but it’s not on flex.

Since last week, I've been experiencing random drops in my internet service that occur for 10-20 seconds then my internet reconnects. This has happened on any service I've been on, or just sitting at my computer doing nothing. Xfinity Assistant has not been helpful and I can't find the customer supp

I need to install and Xfi pod in my vacation home, but I'm only able to access my main home account. I can switch between accounts on the older "Xfinity My Account" app but cannot install equipment from it. It wants me to use the newer "Xfinity" app. How can I switch between accounts on the Xfinity

The drop line to my home is hazardously low and I would like to have it removed. How do I do that?

I'm a Diamond member of Xfinity Rewards but the Peacock Premium offer is not showing for redemption. I'm currently also on Gigabit Plus which has a 2-year offer, but the Xfinity Rewards offer seems to be a better offer.

I am currently paying for a home phone line and internet, and I want to remove the home phone line and select one of the newer internet plans that are much cheaper than I'm paying. I've been going through so many awful loops with the horrible AI assistant that I'm considering cancelling. Is there a

I added TV service with the X1 box on March 7. Waited until the 19th then called customer service. They said my plan didn't have an X1 box and I told them yes it does I see the line on the confirmation email. Either way they apparently "Fixed" it and was supposedly shipping out a box this time. I wa

Hi - We’ve had the same internet setup in our home for over 2 years now. About a month ago we suddenly lost internet multiple times throughout the day. Since then we have been losing it intermittently on a daily basis. Sometimes it goes out for a few minutes, sometimes an hour or more while the mode

The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.

Sometime around midnight (PST) this morning (2025/03/17), Xfinity stopped sending DNS All devices in the house (computers, phones, TVs, etc...) stopped resolving names, so definitely something upstream and not connected to an individual device I am usually asleep at that time so the family just went

Please work with PBS to provide the missing content.

I moved to Xfinity Mobile on 11/02/24. I continue to get billed monthly for the free phone that I was sent which was part of the offer. This is an unquestionable error because I ported my number from another carrier. -The person that set me up with the contract incorrectly sent me a new phone number

I have Xfinity Gigabit Extra (1200 down / 200 up). I'm able to get the 1200 down - sometimes it even goes to 1400. But the upload seems to be limited to 40 or 45. I've gone through all the usual troubleshooting steps with the chat bot and none of it has helped. The signal levels appear to be good. I

Can a moderator contact me privately please.

I want to start off by saying that my family is low income, and we receive the ACP discount every month. Every once in a while, we call Comcast to see if there are any other discounts currently available to help us with our bill. Most times when we call, there usually aren’t any discounts available.