1 Message
Remove Drop Line
The drop line to my home is hazardously low and I would like to have it removed. How do I do that?
1 Message
The drop line to my home is hazardously low and I would like to have it removed. How do I do that?
Accepted Solution
XfinityJustinC
Official Employee
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893 Messages
10 months ago
@user_t51c0e thank you for sending the direct message, I'll follow up with you there to continue.
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XfinityJustinC
Official Employee
•
893 Messages
10 months ago
Hello, @user_t51c0e thank you for taking the time out of your day to create a post, you have contacted the right place for assistance to help get the hazardous line addressed. If you ever don't have time to reach out to us over Xfinity Forums, there is the wonderful option of being able to report and help get corrected through our Xfinity Assistant: https://www.xfinity.com/support/articles/report-an-issue.
Since I will need to gather information to create a ticket for our wonderful dispatch experts to schedule a technician to fix the low hanging line. When you have time would you please send a direct message, I look forward to hearing back from you.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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