I have Premium DVR Service, but I don't think I need it anymore. Is there a way to check my cloud space and see if I can cancel it? Looking to save some money by removing it.

I got a new modem from Xfinity, they want the old one returned. Sent it back by ups, but they didn't sent a box or label to return it. How do I get a box and label to return it?

Hello, I am currently a gigabit customer and have been experiencing some issues with my smart home devices and the XB7 (specifically with Apple HomeKit) in my research, I’ve come access users that explain how the XB7 is causing this issue but it seems to have been fixed with the XB8. As result I wou

I need to split my internet into the 2.4 and 5 bands. My printers will not connect when the bands are combined. I have tried the Xfinity app but it will not allow me to split. I needed to upgrade my router and now my printers don't work.

Comcast shut down my internet yesterday at 8am for “network improvements” in my area. It is now 24 hours later and I still have no internet. Their messages keep saying they’re working on it but won’t say when it will be restored. Since they know I have no service, the customer service number will no

I woke up this morning, and every device in my home that connects wirelessly was disconnected and my home Wi-Fi network is no longer showing up in the available list of networks on any of my devices. I went through all of the basic troubleshooting that the Xfinity app told me to do and it still tell

My next bill is set to increase by $10, and I wanted to know if there was a discount to lower it back to $30 and lock it in with the new 5-year guarantee.

Hi Recently, I started seeing a message after I go to some stations. It happens infrequently, but is annoying: Next time change the channel by saying MLB Network (or whatever station) Voice control is off and if I go to settings (gear icon bottom right), all notifications are off. Two customer servi

Hello Xfinity, I recently got notice that I was upgraded to the 200Mbps upload speed tier and was sent a technician yesterday to check physical connections around my home. After the technician cut and rejoined all connection points, I did some tests overnight and was not able to reach 200Mbps upload

I need a daily usage report to better understand why my internet usage was so unusually high this month. It would also be great if there was a way to see which devices drew how much data. None of the answers in the form seem to work for me. What should I do?

Hello everyone, i dont have any problems with my service at all but I logged into my XB7 the other day and compared my upstream power levels to Comcast's recommendations which is from + 38 dBmv to + 48 dBmv. My power levels for the 4 upstream channels are attached in screenshot but for those who jus

I got the notice (multiple places) that my "Fast" internet has been increased from 400Mbps to 500Mbps. Having had this type of upgrade experience before, I restarted my modem, expecting to see a noticeable jump. However, it seems that my download speeds are now slower (although uploads have finally

I have a dual-SIM Nokia 6.1 that I wanted to add to our account as a line for my son. It should be able to handle any network but both IMEI numbers are not compatible, according to the Xfinity Mobile site and the technician I just spoke to on the phone. I would like to understand why it isn't and ho

I had the SB8200. I noticed the slow upload speeds and decided to get a new modem with 2.5gbs. I purchased the S33 and gave the SB8200 to my in laws. My download was around 900 with 40 upload. Prior to the switch my upload dropped to below 5mb. I will attach my modem stats and see if someone could f

Not sure where to put this question as there isn't a fliex topic listed as an option Can I get with Flex, Local TV Stations, or do I need an external antenna I moved to a new location, and got flex with my service. Seems nice. When i went looking for my local stations, I do not see them. I used to u

I have a new Honeywell T6 WiFi thermostat that is not compatible with 5GHz WiFi. From the xFi app, I go to Connect, *my* network, Advanced Settings. I do not see the 2.4 & 5 GHz WiFi selection, rather a help article that says "If you don't see the 2.4 and 5 GHz settings...., this means these setting

I want to enable 2FA on my account for the obvious reason that my primary Xfinity email acct. is tied to various other important accounts. Gain control of my primary email and a bad actor will have an easier time changing passwords on those other accounts. When I go into Xfinity to setup 2FA, the pr

I received a text from the same source that sends Xfinity codes when signing into my account. However, it seems suspect. The text says "Hi {my first name), it's Xfinity Assistant. To ensure you get the best experience Xfinity proactively monitors the networ. Our tools have identified an issue with y

I have an Insignia Fire TV and Yamaha soundbar. Here's what I'd like to be able to do with my XR15 remote and I need to know if this is possible. 1) Control Power for the TV 2) Control the volume up/down for the soundbar 3) For the TV inputs, I plan on using the Insignia remote 4) For the Apple TV,

My mother is disabled. We have been loyal Xfinity customers for several years and have appreciated the discounts previously available through the Affordable Connectivity Program (ACP), which allowed us to maintain our service at a reasonable rate. As you know, the ACP benefit ended last year. At tha