Hello,    Is my external Comcast IP address static or will Comcast change it?  I need a static address for my VoIP provider (1-VoIP).  If Comcast will be changing my external IP address from time-to-time, how do I make things work with my VoIP service?   Thank you!

Good morning,      Yesterday we received a "new" cable/DVR box my wife and I installed it with little or no issues.  This morning when we got up my wife stated, "Boy that cable box is really noisy !", I went into our living room and could hear a fan type motor running constantly.  We rplaced the oth

Is the box light supposed to turn off or remain on when you turn off Xfinity with the remote ? Thank you.

I submitted a service request (ER ONE ticket #[Edited: "Personal Information") on 4/9 at an Xfinity retail store. Requesting an overhead cable removed so we can complete an exterior remodeling project.  I have not heard a response.  I came to this forum and saw many replies indicating I s

When "My Account" is selected on the Xfinity page, three dots appear on the page suggesting that the page is loading. The site then signs me out of my account after about 10 seconds. I am able to log in and navigate the Xfinity site, I'm just not able to access "My Account" to see my billing and oth

There is a large tree that has been uprooted by wind and is now resting. It’s full wait on the cable lines in front of our home.

Starting this month, I am no longer able to pay my bill online. Every time I try I get the following: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. When addi

We are building a house but has a 500 comcast cable line transversing our property, so we reached the second floor but we had to stopped the construction because the Comcast cable. FPL already removed the power cable, but Comcast did not yet. I already called them several times. They opened 2 differ

I have a new Samsung smart tv. All remote control functions are working except for voice control. Comcast already sent me another remote, the xr11, as they thought the other one was faulty. Neither one works.   The voice control setting on the tv is set to ON. I have done a factory reset, checked th

Why does it take 30 days to port a phone number?

Hi I am looking into switching to xfinity mobile as it looks like it could be the better budget option for a family that doesn't use a lot of data. I have a couple of clarifying questions. - For the 10gb shared pool, it's advertised as 60$ and from my understanding you could hypothetically connect

I'm looking at getting Xfinity Self Protection, but I have concerns about the requirement that outdoor cameras have to be plugged into an indoor outlet. Do people just run the cable to the inside and then down an interior wall, or is there a way to run it inside the wall so you don't have to see the

The xfinity app has been failing today.  After you lauch the app and the first menu shows up, about a second or two later, the app disappears (crashes?) and we are back in the main Roku menu.  We have two devices and this is happening on both.  I've rebooted the Roku and the cable modem and the prob

Everytime I press power on remote to turn on TV Shows I get a blank slightly lit screen. I must fully unplug and replug HDMI cable at box to see a picture. Then it works all day until next day. This is the 3rd DVR now with same bug. I replaced HDMI cable and used different Sharp TV inputs. No change

I need to cancel my TV. Please tell me how I do that.

Hello, recently xfinity started blocking my access to my ssh server through blocking port 22 and actually black listing the server ip itself. I cannot ping or anything, I know it’s on xfinitys side as well because it works perfectly fine through w vpn.

I recently upgraded from a docsis 3.0 to a 3.1 cable modem. The new modem is an Arris SB8200.  I seem to be having trouble on 2 downstream channels: 37 Locked Other 690000000 Hz 2.2 dBmV 38.2 dB 89392525 104 38 Not Locke

Hi. I bought a Netgear CM500V Cable modem and when I connect it to my computer, it doesn't seem to connect me to the internet. I followed the instructions, but no luck. I reconnect the Comcast/Xfinity modem and the internet is fine. My internet service has already been activated, I'm simply swapping

On the X1 box, if you want to delete a series recording when there aren't any current saved or scheduled programs, you can do it using the "Series Priority" list in the Scheduled screen. Is there any way to do this from the web interface? The "Scheduled" page doesn't appear to have the "Series Prio

I've been trying with no luck to log into the Xfinity xFi mobile app on my iPhone X. Was able to log in in the past but the last few weeks has me in an endless loop with no success. I enter my Xfinity ID and Password...then it takes me to a verification code page that I enter the code that was sent